Ashley Store Las Cruces, NM

Maureen was great ! Highly recommend

Outstanding customer service and willingness to get me a price I wanted to pay.

I know the salesman Ed, so we asked for Ed. We went there to buy a king sized mattress to replace our 14 year old sleep number bed. We ended up buying a mattress, foundation and a cooling mattress cover. We also bought an electric reclining love sofa that is long enough for me to nap on and two reclining chairs that match! Ed did a great job getting us the discounted prices, warranties and delivery in 2 hours! Also, 1 year no interest financing as well! I love Ashley Furniture!

Shaun and the guy who checks u out in back were so great what a nice experience, except i had to wait over 3 months for the 5z recliner, unexceptable that wait

Miguel was great... he was patient watching n helping me choose just what needed n wanted... AND he found the best price for my dresser... I just knew choosing Ashley was my best choice

Maureen Greene was exceptionally personable and I thoroughly enjoyed walking the store and her helping me find what I was looking for

I have an amazing visit at Ashley furniture and the salesman was very good at what he did. I would buy more furniture from Ashley furniture.

Very good

Fantastic experience!

Love the end tables!! Jesus and Mauricio were fantastic! I am pretty upset with Maureen she promise to get my paper work and my tables and glass ready to travel across the curves mountains to Artesia. She did not have paper work ready nor did she get the glass and tables ready for travel. When Mauricio called her she said she had not gotten the sale ready. She did have someone pull the tables to the back. When my son pulled around to the back at Ashley’s the tables were only wrapped with plastic wrap. My son said they could not travel as far as we are going like that. My son asked for a box or bubble wrap the young man could not find any box. So my son hunted in a trash can in the bay and found some bubble wrap and proceed to wrap the glass then he put the tables in back of his pickup and drove to the hardware store to buy something to tie them down for the trip. Not a happy customer at this time. I’m the last few months I have made big purchases from Ashley’s because you do have furniture I like!!

Mauricio and Jesus were exceptionally friendly, courteous and professional. Thank you Ashley for having a wonderful salesman on your floor.

Both Bruce, Reggie and Cory worked very hard to get us what we needed helpful in our purchase.

Excellent place to do business with. Super friendly and helpful staff across the board. Worked with us and got us the best deal possible. Clean and well organized business. Looking forward to future dealings!

Good

Anna was very helpful and friendly. She helped us finding exactly what we needed and at a reasonable price. Thank you

Koby and Johnny were very helpful and attentive!

My experience at Ashley was very positive. They had a very good selection of furniture and the customer service was outstanding.

The staff was super helpful. Especially Johny, the tall guy. I definitely recommend going to this store. Nice pieces of furniture and great customer service.

Incredibly unsatisfied with customer service. My sofa was not assembled correctly by the delivery team and one of the pillows is missing. Customer service is all automated and not helpful at all, failing to resolve the problem. I went into the store for assistance all the staff did was text me a link to the AI customer service which couldn't resolve the issue. I WILL NEVER do business with Ashley Furniture again.

Well a good job was done by all. I did buy a bed and paid way more than I intended.

Coby was very helpful, he worked within my budget!!

We had Great customer service! All thanks to Mr. Mauricio Martinez a genuinely great individual that put our interests first.👍🏼👍🏼

Very friendly and willing to help. Gave a great deal.

Very pleasant experience.

I received very good service from the minute I walked in until I left. Outstanding Ed you are a professional. Thank you sir.

Offered discount for giving email, made purchase, and then the discount was not applicable for my purchase. Bye bye Ashley lost a customer.

Amazing service, fast , friendly, and kind. Would highly recommend.

I'll never come here again

Bought a comfortable chair at Ashley. They were anxious to give discounts. The experience was very pleasant except for one thing. They have a "sleep doctor" who wants to demonstrate expensive mattresses. If I was interested in mattresses that would be great but I just wanted a chair.

I love how Reggie compromise with me and my family. I appreciate yr time and patience.

Our Home Furnishing Specialist, Mauricio Martinez is the Best, helped us pick a beautiful Power Recliner Chair, at a great price with WhiteGlove delivery. Contact him at Ashley Las Cruces NM.

Bruce Baker was great to deal with. Was planning on purchasing anything came with friends and Bruce sucked me into purchase.

Danielle was amazing!!! Highly recommend going to her!

Mauricio (Mo) was extremely knowledgeable and efficient when I purchased a new adjustable bed.

Reggie is awesome 🙌

Great experience! Very pleased. They gave me my space as I looked for what I wanted and were ready when I told them what I was buying. Two thumbs up!

Please see Reggie Blalock when you visit, he did an extraordinary job getting us the right couches and price !!

Great selection on sofas which took a mere 20 minutes to pick out what I wanted and was out of the store in 30 minutes!

Best customer service anywhere 👌

Was greeted immediately, explained what I wanted and the salesman expertly showed me what was available and answered my questions. Good experience and I wasn't there for ever!!

Great service

Good customer services.

Delivery was very rushed and unpolite. We removed old mattresses and we were trying to sweep dust when the delivery guys did not wait for me to finish he placed base. They were instructed to remove old mattress and almost drove off without it.

Mr. Martinez was professional and very helpful from the time I walked in the door to the time I left, and Corey was awesome too thanks guys

Very helpful and polite and I was able to get everything i needed

(Translated by Google) I really like Ashley's furniture and quality. And the service. I'm super happy with my purchase. (Original) Megustan mucho los muebles y la calidad de Ashley Y el servicio súper contenta con mi compra

Mauricio took great care of me while financing a couch for the first time!! Customer service was a 10/10!!

Bruce Baker was wonderful as well as everyone else. Great service! Thank you!

Everything was really good

Mauricio was outstanding and made the sale by recognizing that I had already done my research and knew what I was looking for. I didn't see the sectional I was after in the store and was headed out the door to see where online it could be found. He greeted me coming in but also, heading out. He said to at least let me look it up, and he was sure he would have something similar in that brand so I could at least check out the fabric and construction to see if it suited me. He looked up the sectional model I was after, and it turned out I had walked right by the unit I was looking for. Although the model on the floor was not the color we were after, we enjoyed how our future sectional was going to feel while he got the right one on order in under 5 minutes. We were glad to stop searching and we were also glad the final deal he made with us was $150. under our budget. I am sure Mauricio felt the accomplishment of making the sale to potential customers on the way out the door. Mauricio was on the spot with the info and gave us the option to let us check out the quality of the piece and color on something similar the brand offered. He was easy going, courteous, and a professional. I will go to Ashley and talk to Mauricio first about pieces we plan to buy in the near future before I look elsewhere. Thank you, Chris Conway

Shaun, was polite and patient with us, was an amazing help get new couches for my mother, and truly appreciate the help.

Very nice people.

Purchased a Beautyrest adjustable platform bed in early February. The bed was on clearance and we were told the bed worked and came with the remote. Delivered the bed without the remote. Told us they would get the remote to us when the rest of our furniture was delivered. Delivery day arrived and once again no remote. We have been to the store several times attempting to get the remote without success. Last time we were in the store we asked them to take the bed back and refund our money. We were told that was not possible since they have moved to a new computer system and were unable to see our order. Here we are 4 months later and still no remote. I would give zero stars if I could. In response to my original review I was asked to call the store to attempt to resolve. Call what I am guessing the Las Cruces Ashley store using the 575 phone number and I get a call center who cannot connect me to the store and are unable to help me. Not sure how far I am supposed to go to resolve this issue. As stated we have been to the store several times in an attempt to get a remote that should have been delivered with the bed. The Las Cruces store should have my contact info as I have left it each time I have visited. Once again, I would leave zero stars if I could. If Ashley really wanted to help me they would have done so by now.

It was in amazing experience Jesús Duran the store Manager and Koby are really helpful definitely I would come back they make me feel at home they lisent of my needs and they able to find me to for me and my dogs I would definitely and get more stuff :)

Mauricio really took good care of us. He was very helpful and professional.

Had the pleasure of dealing with salesperson Anna. She was very knowledgeable, attentive. I had many questions and she was able to answer and get me everything I needed to make my purchase. In these days and times, it is refreshing to deal with someone who has great customer skills.

Service was great. It was fast and easy

Great experience at Ashley Furniture. Koby, our sales person was knowledgeable and very helpful. He even helped me with questions on his day off. Oh yea, and love the choices we had. Will continue to shop here.

Great service.

The furniture is gorgeous and the men who delivered were so kind and helpful. Reggie was my salesperson and he was so incredibly patient, and helped me find a fabulous deal. A+ for Ashley!

Sales rep was grate showed us what we needed to see friendly and knowledgeable. Grate experence

Staff was very polite, was assisted quickly and were of much help with my purchase.

Amazing awesome service very nice and professional and gave us a great great deal.

I’m so excited for my new sofas Mauricio was especially helpful. They all made me feel very comfortable just had an A+ rating 5 stars👍👍😊😊

The sales associates, Mo and Shaun, were helpful by listening to my preferences, and advising me to choose the proper mattress according to my needs in firmness.

4th time I've bought from Ashley and it was a great experience as usual. I told the sales person what I was looking for and my budget and they showed me just that, not things I couldn't afford, not things I didn't want. Great store with friendly staff.

They were very professional. Our furniture is awesome!

probably will never buy anything from there again was told about some stuff warranties and deliveries and was charged for them. Probably never go back there again or recommend anybody To go buy anything there was gonna cancel the order and they told me that it was too late

Koby was super fast and helpful in ordering my items for me! Definitely recommend visiting him, offered great deals and helped me get the lowest monthly payment on my furniture

Great service.

Great delivery service. The individuals who came to deliver were very personable and polite. Thank you.

Mauricio Martinez was our salesman at the Las Cruces Ashley Homestore. We found exactly what we were wanting in our new furniture with the expert help from Mauricio. What a stand up guy who we feel takes pride in his job and went the extra mile to be sure we were happy and comfortable with your new purchase. Rene and Jim Beck

Highly priced for Chinese made furniture.

Staff very helpful and friendly. Highly recommend

Excellent service, !!!

It was a great experience! I went in for a bunk bed for my grandchildren’s visit. Both the manager and sales associate found exactly what I wanted. Very good customer service.

Excellent

John helped us in the process of getting a new sectional couch. He was very helpful and knowledgeable and took his time answering all of our questions. He helped us measure all the different couches we were looking at until we found the perfect one for our home.

I am very pleased with my latest experience at Ashley!! I was dealing with Ed initially but when I returned to finish the deal, Ed was busy with another, so Miguel helped me. Then Ed returned, but both of them stayed and worked with me to finish all that needed doing. Both were very helpful and patient. Selection was impressive.

All of your associates were awesome. The store had everything we were looking for which made us very happy. Thank you for the awesome visit

Had what I was looking for. No high pressure. Will see how delivery and set up goes.

Very knowledgeable.

Super nice beautiful prices and excellent customer service.

Nice merchandise, great delivery and assembly. My only quibble with Ashley is the number of texts sent and multiple ways they make contact - phone, text, chatbot, email Too many messages makes for a confusing experience. If possible, I would choose only contact method next time.

John Cheney was a big help in helping me find the table I had been looking for the entire team was a big help! Thank you Ashley Furniture!!

Yes very helpful and very nice.

Good customer service

The delivery guys are always so quick, thorough and professional!

In store prices are hundreds more than those on their website and the process is far too difficult in store.

I had an amazing experience, great customer service and happy with our purchase ❤️

Very professional, Bruce was awesome in helping us purchase a dining room set. We will definitely purchase from there again.

Very helpful manager. His name is Hesus. Managed to get all items ordered within our stay in Las Cruces. Would recommend the store 100%

The Las Cruces Ashley store worked with my schedule to deliver. Miguel and the store associates worked tirelessly to ensure I was satisfied with everything from price to service after the sale. Thank you! Anthony Martinez

I paid $86 extra to have desk put together. I then found out after a number of times the small desk was not able to be assembled. Don’t know if I will shop there again as I live alone and am 80 years old.

Koby was well knowledgeable, and helped choose a dresser we had needed. He also explained a protection policy that would enable us to be confident that the dresser would function and look fine years from now. The entire process was another and made us grateful for his knowledge and courtesy in helping us. Thank you ...we will be back as we plan our move to los cruises. .

Excellent service!

After waiting for a month we finally received our furniture. The delivery guys are awesome and courteous. It just took to long waiting and all the mixed up with their new system but gave us a $450 discount for waiting.

Delivery was timely, cordial, professional

Very knowledgeable sales person (Reggie) and they take the time to ensure you are pleased

I truly appreciated the excellent customer service and the staff’s impressive knowledge. It made my experience much more pleasant, and I would definitely consider returning to this business in the future.

Johnny you’re the man! Thank you for top service, Ima go back soon bro, thank you again!

Im a very indecisive person but John Cheney was very helpful and very patient with me.

Great

Received help first over the phone, then in store good follow through.

Just purchased a new sectional sofa with matching ottoman. Johnny assisted us through the whole store and the entire process. He was wonderful! And made the experience great! Can’t wait to see it in our home in less than three weeks.

Thank you Miguel! You provided excellent customer service! Very attentive! We are very happy with our purchase 🙌 gracias!

Friendly staff, and good sale prices.

Maureen was very helpful and patient with us. Showed us exactly what we wanted to see and nothing else. She is very personable and conversational. We had a pleasant experience!

Maureen was very nice and extremely knowledgeable. She knew what I was looking for and found me a gorgeous dining table with chairs for an amazing price.

I find the quality of their products lower tier vs what you pay. I would definitely find an alternative place to go. Since the beginning, I’ve had an issue with one of their tables. They refinished it and the refinishing was a horrible job and they then sent me a replacement. The replacement is starting to give the same issues as the previous table however, since I’ve now hit over a year since my initial purchase. They are refusing to get this issue resolved. (Replacement table is less than a year since I had it) Obviously, this is a quality issue with this particular table, however, with their lack of willingness to help out for a product (without charging $350 to pick up and fix) that they sold me, I am all about company loyalty but just shows in my opinion they are not in it for the customer. I Personally, will always avoid Ashley furniture from now on.

Reggie Blalock was exceptional. He provided the information and products we were looking for. Went to the store for one items and ended up with over four items. Would recommend Reggie for your future customers. Z

Shaun was uncommonly considerate and creative in meeting our needs. This in addition to his pleasant demeanor and thorough product knowledge. The furniture we ordered developed delivery issues beyond the previously expected arrival date. Our need was immediate, so Shaun took it upon himself to design a way we could take possession of set that was in store. This extra effort saved the day for us. As this was the furniture we really wanted after a thorough search of the city. Our shopping and purchase experience could not have been better because of his concern. His constant good humor and patience in answering multitudes of questions was greatly appreciated. Having been in sales thru my lifetime,I am generally a difficult customer and seldom have complete praise for salespeople. This is a rare occasion, when I can find nothing lacking whatsoever. M. Stroud.

The sales person was very cordial. Our experience was awesome. Thank you.

Maureen was my salesperson and she helped me through everything and gave me great discounts and also pushed out the delivery date for me which is everything I needed... Come see these guys they're voted number one in the city...

Miguel is very helpful and honest. Would recommend asking for him when shopping for furniture!

Super service and great customer service

Morien was very helpful and quick! Great experience in store

Bruce sales representative, very nice, helpful. Thank you for your assistance.

We came in just looking and found exactly what we wanted. Bruce was very helpful. We have previously purchased Ashley furniture in Michigan and are very happy with the quality and price.

I have been working with Bruce at the Las Cruces store for about a year as we were getting new furniture for our cabin and house. He is amazing. Make sure to ask for him!

Great customer service !

Great customer Service and Great Prices thank you Reggie for ur help on the sale

Shaun helped us purchase our beautiful living room set. He made our purchasing experience easy and simple. Thank you again!

Rick Kocab is amazing, very laid back, and no pressure attitude was an amazing experience! Highly recommend!

Worked with Moe and Reggie! Great people who shared a lot of knowledge and had so much patience.Can’t wait to buy more furniture here at Ashley!

Great Buying experience! Moe’s customer service was exceptional and we’re excited to do more business with her.

Very helpful and professional, with a great sense of humor.

I had an extremely pleasant experience with Wanda Bowman, who rectified an issue I had with a mattress. I am so thankful for her assistance and quick attention to the matter and the grace she extended to me. Thanks again, Ms. Bowman.

Excellent service from Danielle that help us. She was very helpful and patient with us.

Ed was amazing! Thank you for our couches!

Maureen attended us very well and found a beautiful bed!!

Ed was extremely professional and helped me furnish my home in an expedient manner.

Great customer service. I had already decided online what I wanted… walked in, seen the set I wanted and finalized the sale… all in under 30 min! Thank you to my Las Cruces Ashley furniture!

Ed was very helpful finding just the right set!

Maureen was the best salesman for mattresses and furniture. She is the best and are very pleased

Went yesterday. Walked in. Not a single person acknowledged or greeted me or offered to assist me. It hit me when one female employee nearly broke her neck to offer to assist a white woman, although she clearly saw me walking around looking for furniture. Needless to say, I will NEVER return to this Ashley. I don't know if I was discriminatory against me, or what. But it sure felt that way. Thank God they didn't visibly have what I was looking for, but even if they did, I would never spend a penny in such a place who treats certain customers this way.

We worked with Miguel Luna, who helped us with the decision to buy a set of two adjustable beds. He was very helpful and quickly directed us to the kind of mattresses we wanted. Miguel made our decision to purchase an adjustable bed with mattresses very easy and enjoyable. Great job, Miguel! We hope your boss gives you a raise!

Ed Alvarez was good and very contetive

Reggie was very helpful. Service was excellent and very professional. He was not pushy at all. It was a pleasure doing business with him.

Has a wonderful experience. Aimee was awesome and very knowledgeable!

Wanda is fantastic! Everyone is always so helpful when you enter the store! I was able to find what I needed for my daughter’s new bedroom set and she went over and beyond. Thank you so much! Best furniture store hands down!!!!

Got you! That was our experience today at Ashley's. As we entered the store, Reggie received us with a big welcome. He inquired about our visit. We were quick to respond, "a new mattress and it cannot be firm, no memory foam, no pillow-top, non-cooling mattress." Wow! Were we surprised when he introduced us to the Ashley brand mattress line. After trying them out, we knew we had found our mattress, and boy were we surprised when we found out it was a memory foam! He got us! Reggie is a very professional sales representative. He is very knowledgeable, has great people skills, and has a great sense of humor! Thank you.

Trevor was awesome! I was surfing the net to purchase a mattress for my father in law and gave up, called Ashley Las Cruces and was given to Trevor. Responsive, knowledgeable, provided recommendations and patient with all my indecisiveness! Thanks Trevor!!

We've used Ashley Furniture a couple times recently and both times its been completely awesome! Especially this last time, Trevor was amazing and we were so thankful to his dedication and help in making sure we found exactly what we wanted! :D We will definitely be back for other house hold furniture needs!

Reggie was amazing!!! Thank you!!!

Trevor was awesome! Very personable and patient!!! Thank you Ashley for accommodating us with such a swift delivery & such great staff! We will be back! Such a great sale going on as well, the value of the furniture if perfect!

Great customer service. Rick was very helpful explaining deals, which made it a pretty quick and easy shopping experience for us.

Rick was awesome, the utmost professional, extremely helpful, and military friendly. Molly was a wiz at making sure our order was correct and that all of our discounts were included in the final purchase price.

Rick was great! He helped my daughter find what she needed for her first apartment at a great price. Molly finished off the deal at the register with a friendly smile.

They have a beautiful spacious with gorgeous elegant furniture,employees are very customer friendly ashley furner Exquisite furniture!

Nice styles at good prices. Unfortunately, there are limited color options.

Ashley Furniture has been our go-to store for years. Wanda Bowman works hard to make sure customers are well taken care of. Thanks, Ashley!

The staff was so professional. They helped me out so much with everything. Thank you so much.

I was skeptical of the quality of any furniture you assemble at home. I'm amazed at the quality of my dining room set. I will shop at Ashley for all of my future pieces of furniture.

Super friendly service and great sale prices. Just came to look but left with a sofa set.

Very helpful knowledgeable and kind

Beautiful furniture in a beautiful setting.

Adam took care of us. He was excellent!

Maureen did an excellent job and showing us every bed. There was in the store and even laying on most of them and we finally chose a really good bed.

Wanda, Jesus and Stephanie were amazing! They really worked with us for furniture for my Mom! We will definitely be shopping there again!

Sales man, John was Amazing he gave us our space to look around. He was very friendly and ready to answer any questions. Office people was Amazing as well very helpful and friendly. Highly recommend this furniture store.

Best shopping experience ever! Wanda and the staff were extremely helpful by listening and with making recommendations .

Wanda was wonderful, she spent a couple of hours helping us pick out the perfect furniture for our new home. She had people moving things all over the store. Best furniture shopping experience we hav ever had. Thank you Wanda!!

The price of the sofa was good and the salesman was friendly, but the $90 dollars for the delivery was a waste of money. Instead of carefully noting and either moving items that might have been in the way, it was hurry up, hurry up. The delivery ended up in having a valued lamp broken and not even an apology for the breakage. Very dissatisfied and will never recommend this store to anyone.

Miguel, in the Las Cruces store was very helpful!

Reggie was super helpful! Ashley has the best quality choices!

Great service from Reggie and the whole crew, thank you very much

Excellent service and just the right balance between attention and autonomy in browsing the store. Adam helped us out a lot, and did all the research and explaining that helped us walk away happy with our new living room coffee table and end tables! Thank you Adam!

Reggie was knowledgeable and competent. Great customer service. Very patient with us bringing 4 children into the store. Helped get all the items we needed as quickly as possible. Thank you, Reggie!

Lovely sale lady Mo. I learned so much about mattresses. We are a happy new bed owner

Beware before purchasing from this place. The store is full of patronizing hustlers.

We had a wonderful experience at Ashley's Furniture Las Cruces. Ed our salesman listened to our issue with a previous purchase, which was in all honesty our fault, three years ago! He went to the extent of bringing our issue to Mrs. Bowman, the actual owner! She listened and did all in her power to fix our problem. They are great people and we are extremely satisfied and happy with our new purchase. The price was excellent! We will continue buying here in the future and encourage anyone looking for quality and good people to do the same. Thank you, Ashley's Furniture family!

GREAT CUSTOMER SERVICE.!!! Had an awesome conversation with Wanda. Beautiful lady. ❤️

Bought a beautiful sleeper couch. Maureen gave us great customer service. And thank you to Maureen and her supervisor Jesus for putting a rush on it since we had out of town guests coming to stay with us. Couch came in and was delivered on time for our guests arrival. Thank again for the great service.👏

John did a great job showing us several living room sets. We loved the 60 month 0 interest payment plan.

Great service!!!

Great and quick service, will return again!

Danielle delivered an outstanding customer service,I only wish they had 5 EXTRA STARS for her!!!

Ashley furniture is a decent store to buy furniture from. When Ashley has their sales is the only time I go. One complaint I have is the sales team waits for you near the door like vultures. Even if you had talked to a different sales person the day before, they seem eager to sell you things themselves. This is because they work on commission. It just makes the buying process less enjoyable. Like a dealership I won't buy from the guy who comes bugging me. That's why I sought out the guy who helped me first, for every time I went back. Thanks John.

I was looking for a recliner. I was greeted at the door with smile. A young lady named Danielle Guerrero, who was very friendly, very informative and very polite. I would highly recommend anyone to go and do business with Danielle at Ashley's homestore in Las Cruces NM.

They have great furniture. I don't like the feeling of like I'm being watched, or feeling like I'm being followed around. I went in early Monday looking for some odds and ends, one being an area rug, and I was very disappointed in the rugs they had. Some were hanging up and a lot of them were just hanging over other rugs. And all the rugs didn't even look nice and new. They all looked like they had been there for years and didn't look new. Looked old and used. So that was disappointing.

Danielle was VERY helpful. She went out of her way to help us figure out what was within our budget and she took the time doing so. Def will be back for future purchases.

Danielle provided us with excellent customer service. She was pleasant, patient, kind, and didn’t make us feel pressured. Sergio and his colleague were also friendly, fast, and efficient when they came to deliver and set up our couches, dining table, and chairs. Wanda Bowman - you have some excellent staff and we are so pleased with our furniture. Thank you! The Arciniega’s

Need Furniture, shop here. From the moment we entered Ashley’s, Rick introduced himself and left us alone. He is the go to salesman when in this establishment. He assisted us for 3 weeks and was extremely helpful. We did purchase a 3-piece sectional with electric recliners and a pop up coffee table with storage. Mike and Carlos delivered and setup our furniture. They conducted themselves in an efficient professional manner, they were extremely polite and helpful. Rick, Mike and Carlos are an asset to the ASHLEY organization.

Thank you so much Mauren Green ! I found the perfect furniture with all your help and support ! Ask for Mauren ! She is the Best !

We’re new residents and needed some new furniture.Ashley is close by and had what we needed. They price matched Amazon on 2 large pieces and delivered everything for free. Very pleased with our purchases and service. I recommend.

The employees follow you around and it’s so awkward… didn’t even consider getting anything because it was so annoying.

So many things to look at, beautiful furniture love Ashley stores

Thank you to Mo (Maureen!) For taking such great care of me and my Boyfriend and finding exactly what we needed!

Great service. Miguel was able to assist us, especially my mom due to his ability to speak Spanish. We are appreciative of the professionalism that was displayed.

Great personable customer service Had a wonderful experience will buy from them again!!

Ashley Funitures are simply the best there is. We have alot of them in our appartment, strong and beautiful they are.

Great service

We had a great experience at the Las Cruces Ashley Furniture. Danielle greeted us with a great smile and personality to match. She assisted us in looking for a headboard. We have shopped and purchases at other Ashley's and have been totally satisfied. They carry great stylish furniture. Thank You Ashley for your help. Forget the Rest go to the Best

Miguel was very friendly and helpful made our purchase an ease

We had a great visit at Ashley furnitures today and had a lot of help from Maureen Greene

Wanda Bowman and the helpful staff at Ashley's have high quality furniture at reasonable prices.

Excellent service and very knowledgeable Reggie is a great sales representative!!!!

Purchased a couch today and Maureen was so helpful and friendly in helping me find what I was looking for today. Thank you Maureen!

Ashley service was great! Maureen was so very helpful and nice. Susan

Had a great experience with Reggie. He made us feel so comfortable when we came in to just look. That when we were ready to buy, we knew we wanted to find something at Ashley's. He found us exactly what we wanted and more. Thank you.

Excellent service; answered all questions. Absolutely outstanding staff. Met Ms. Wanda - such a precious soul.

We appreciate the cooperation of Ashley Furniture and Wanda Bowman. They helped us return a recliner and find one more comfortable for my mother. Everyone was extremely nice and helpful.

Moe provided excellent service and helped me pick out the perfect furniture for my needs! Highly recommend Ashley Furniture!

Came in today looking for a couch with my husband right away was greeted by Reggie and throughout the whole shopping around, he was there to answer questions and let us know all the good deals they had going on after walking and making a couple rounds finally decided on a beautiful two piece.Reggie then help us finance and made everything simple and even gave us a free tote bag totally recommend ! Thank you Reggie & Thank you Ashley.

Great service. Came in near closing from Alamogordo and I was helped and did not feel rushed. Maureen was so helpful and patient. Will gladly shop here again.

Miss Wanda,Ed,steph and Logan are awesome like they mean it!!

Reggie was very patient, not pushy and very knowledgeable.

I'm a longtime customer, and always enjoy shopping at Ashley's. You have exactly what I want and with in my price range. The salesperson was very friendly and knowledgeable, understanding my needs. He was very polite. His name is Reggie.

Reggie is the best! Amazing customer service!!

We went into Ashley Furniture looking for bedroom furniture and we were on a time crunch as we are moving to Texas in a couple of days. The employees were so helpful, even allowing us to purchase the floor model. There was a small hiccup upon purchasing our furniture, and Mrs.Wanda Bowman (the owner) was so kind and very fair! She came over and talked to us, shook our hands, and wished us a Merry Christmas! This is customer service you just don't see anymore! We will absolutely be recommending Ashley Furniture of Las Cruces to all of our family and friends!

Maureen was wondering to work with!!

Reggie was awesome sales person. Showed us options, helped with suggestions! Very Helpful!!

We went with Jesus at the Las Cruces location and he was so kind with the process of getting the couches I needed. He made time accommodations for the pick up time. I’ll definitely be coming back.

Had a great experience with Maureen! She was absolutely patient with my order!

Great experience and service. Thank you Maureen Greene

Reggie helped us find the perfect sectional that would meet our needs. The price was great and he worked with us every step of the way! So excited to get our new furniture! We know it will last because we bought our current sofas here 7 years ago and they have withstood the wear from 3 dogs!

Wanda @ Ashley came highly recommended by our Realtor and she was beyond incredible. She went over and beyond to help us find the right furniture, at the right price, and delivered in a short time period! She is undoubtably one of the kindest and most caring individuals we’ve ever interacted with! The love she has for the Las Cruces community and people is evident is how much her staff adore her. Thank you very much Wanda!

I can’t say enough good things about the staff at Ashley here in LC. I had come in last Friday and purchased a electric recliner for my elderly father. The salesmen was amazing and so very helpful. He took the time to help me pick a model that would be perfect for my dad. They even agreed to take his old recliner free of charge for me when they delivered the new one. Then the worst thing happened. My father passed away on Sunday. So I didn’t have a need for the recliner anymore. I went into the store on Monday and explained what happened. They were so amazing. I can’t even begin to describe how much I appreciated the care and compassion they had. The team and the manager immediately took care of everything very quickly and refunded the entire purchase. I know the next time I need to buy I’m going to come here because of how these amazing people were on what was the worst day of my life.

Awesome customer service by Maureen

I had the absolute best experience today! Maureen was fabulous I bought my dream furniture! Staff was excellent shop local!

Great experience. Friendly, helpful and professional staff at every level.

Great place to shop! Friendly personnel to work with.

Nice friendly staff

Maureen was AWESOME I. Helping my husband and I find furniture for our new apartment. Was willing to answer any and all question and helped us find exactly what we were looking for.

Reggie was helpful throughout shopping, knowledgeable about products

Reggie was very helpful! The customer service was very helpful. The product here are amazing!

Big shout out to Reggie for finding a near-perfect match for our bedroom set. Nothing in the store or catalog came close but Reggie stayed the course, calling us as soon as a new arrival fit the bill. Well done Reggie!

Reggie was very informative & provided us all the info we needed to make an informed decision.

Rick was great to work with. I came back to order and Reggie was very helpful, quick and informative. Thank you!

This is my second dealing with Ashley's and they were phenomenal each time. First time around I bought 2 couches and a chair and the second time, a mattress. Jesus Duran is THE absolute best employee! He is knowledgeable, helpful, and made you feeling like your needs matter 100%. 10/10 would recommend!

Maureen was awesome! My go to furniture person!!

Great service, quick and helpful!

Great customer service. Great selection.

Great store. The manager of this store is always so attentive and helpful. I go in to look in person at things I want to purchase whether it's now or later and every single time it is very clean, they are helpful and I feel welcome. Great customer service!

Maureen was the best- She helped me and knew everything that was perfect for my den, Ashley is the only furniture store fo quality help. Ask for her, you'll be happy you did.

My new couch has broken four times in the first six months. I'd bet money on Ashley just trying to run out the warranty. This store sells terribly made, broken products. Brutal to pay this off knowing I got robbed.

Great service!

The store is nice with nice staff. However the furniture is way overpriced even on sale.

Both Rick and Reggie provided excellent service! Thank you for a great shopping experience.

There was a large selection to choose from. Mr. Adam Hunt was a a great help in helping us purchase our new sofa.

Found as a very reliable couch and great customer service

MAUREEN is the greatest. Ask for her help. Good job Patricia Singh

Reggie was amazing! After we explained just what we were looking for he presented the perfect fit for our living room.

Reggie was great!! So friendly!!

Good place

Reggie helped me with what I got today, he was amazing, very helpful and explain all the details to me (:

Good choices of furniture. Didn't buy because we had to go home and measure the living room.

Maureen was extremely patient and helpful in picking out a small dining set. The transaction was easy and fast. I’m excited to see my new table at home!

The team at Ashley Home furniture, owned by Wanda Bowman, has never been anything but the very best for us. We have furnished three separate homes using this store and we are spoiled rotten

Reggie is the best! Can't go wrong when he has your back. Polite, professional, and very pleasant!!!

Customer service was great. We got some great prices during their labor day sale!

I’ve shopped at Ashley Furniture for 20 years! Reggie has sold us households of furniture and his customer service is excellent!

Maureen was great.

Customer service was great as well as the prices. Found exactly what we were searching for.

Great service

Reggie was awesome! Went above and beyond to help us match a coffee table with the sofa we wanted. Would highly recommended furniture from here!

Beautiful store amazing staff

Went in for a pillow set and I was helped by a salesguy named Logan. He was very attentive and got me through the process quickly! Love my new fluffy pillows! 10/10 recommend

Employees were so great and helpful!

Highest of recommendations to go visit Wanda Bowman and her great staff to the best furniture store in Las Cruces & makes Ashley furniture the top value. Savings a trip to El Paso. Wanda is a strong supporter to New Mexico State University & the best place for college students to buy new/quality furniture for a reasonable price!

Reggie was an amazing help, great service!

They have wonderful customer service!

Great customer service and furniture selection.

Thank you for your great customer service.

great service

Nice furniture, totally satisfied with my purchase(couch set).our sales rep. Was energetic and friendly and went the extra mile and beyond to meet my expectations. Thank you, Grady Beltran, for hooking it up and making it possible!!!

Had a great experience and got some fantastic deals. Danielle was a classy and very friendly and knowledgeable sales person. Overall an excellent experience and I’ll definitely be back.

Ashley homestore has a great selection on furniture. Reggie Blalock, the sales consultant was very kind and helpful.

Morine was awesome in assisting us with a new bedroom set.

Found just what we wanted! Super demostrations! Made a new friend, Maureen Greene!!

Maureen was super helpful and very sweet! She listened to what we wanted and helped us find what worked best with our budget and space! We will definitely be coming back for future purchases!

Maureen was great help and such a delight!

Reggie is a wonderful help in assisting our shopping experience! We got a great deal during their July sales!!

Easy and fast transaction .. Thank you Logan Bowman..!!

Easiest sofa purchase ever Logan knew exactly what we wanted and took us straight to it. First time in history. It was the exact thing we were looking for on the first try good job.

Beautiful store, excellent service. These people know their merchandise. I will be back to purchase more. Wanda Bowman is the owner and a fantastic person. She is the most delightful person I have met in retail. She is the reason for Ashley‘s being so great.

The entire experience, from coming in the front door and being being immediately greeted, to WANDA BOWMAN’s ability to select the exact couches that our friend fell in love with, with complete knowledge about the fabrics, the construction, the cleanability, and the financial aspects of each one was without compare. Even the financial details, financing and delivery plan was done in a very professional manner by Jesus. All in all, we would never shop anywhere else for furniture except Ashley’s in Las Cruces.

My experience with the owner of Ashley’s Furniture, Wanda Bowman, was extraordinary! Her grasp of knowledge about details of her entire stock is undeniable. She assesses the need of her customers from the beginning. Then, she guides them through the selection process. She wants you to get the best buy for your money. She is a top notch sales woman. The whole experience was very enjoyable!

Maureen was so helpful and great to work with!!!

Great price, great help from Maureen!

Very helpful and friendly sales Rep. Named Reggie . Was very helpful and pleasant to do business with.

Great service and beautiful furniture

Bruce was super helpful. We got the perfect dining table for our home.

Marc took good care of us and made sure to exceed our expectations as a salesman by accommodating any requests we had.

Grady great customer service and very professional

Reggie was a great help and guided us to exactly what we were looking for. We bought a couch and a loveseat that we were happy about. Price matches were met, and delivery fee was reduced. 2nd time buying from Ashley and I have had good experiences both times.

Our sales person Jesus and Stephanie were great customer. We walked in search of tv stand. We were in and out in less than 30 min. Great service!!

Marc was Amazing great customer service

Great customer service! Very easy purchase Thank you Reggie.

Marc was very helpful and knowledgeable in choosing our new furniture. He was very friendly and professional. Thank you!

(Translated by Google) Ed is an excellent seller and the whole team has a very good service, thank you very much. (Original) Ed es un exelente vendedor y todo el equipo muy buen servicio muchas gracias.

Bruce went above and beyond with us, patient, clear with the information provided, all questions resolved, BEST CUSTOMER SERVICE, ask for Bruce!

My fiancé and I went in to see some furniture but didn’t really know where to start and Bruce really helped us every step of the way and went above and beyond to help us. Extremely patient, very detailed oriented and friendly. I wish all sales-people were like him. Thank you Bruce!

Grady Beltran is a great and good sales young man. Highly recommend this person.

Logan was very professional, Very knowledgeable and super helpful. I would highly recommend going to Ashley Furniture, they have a great selection and helped with suggestions based on what we were looking for.

Grady helped us out a lot we found exactly what we were looking for for a great price! Delivery set up was easy and painless defiantly recommend!

Great customer service! Reggie was not pushy at all, gave me the space I needed. Thank you

greatest furniture store in the southwest great prices for even better quality furniture great owner that cares and will work with you very easily!

Maureen went out of her way to help us order exactly what we needed! Everyone at this store was extremely kind and helpful! I highly recommend Ashley Home Store in Las Cruces New Mexico!

We just got some couches, Ed was very helpful, find us the best price there was, told us about the amazing warranty for 5 years. Local delivery it’s very affordable and with the memorial sale it was just perfect for our needs. I’m very happy with our purchase!

Rick was very informative and knowledgeable about his products! Thank you so much!

Reggie at Ashley furniture in Las Cruces NM, is great. He has helped to furnish out whole house. Any issue we may have if any, he helps to resolve quickly. If you are in the market for new furniture see Reggie . He will help you find something what you love.

Great variety and pricing- no haggle or following you around!

Thank you Ashley’s for letting people use your parking lot for a park- n- ride

Bruce did a great job assisting and finding what we were in search of.

Thank you Ashley Furniture Las Cruces! I ordered a sectional which did not fit into the space of my home. It was my fault for ordering the wrong way facing chaise but Ashley furniture was able to accommodate & assist with getting a couch that is perfect for my living room. I communicated with Danielle, Stephanie, Mark & Manager Jesus. They were all very professional, accommodating, good communication, and friendly on the phone. I would definitely order with them again!

👍🏼

Great

(Translated by Google) He was very kind in attending and explained everything perfectly watubw very happy with his service thank you very much Bruce (Original) Fue muy amable atendiendo y explicó todo a la perfección watubw muy contento con su servicio muchas gracias a Bruce

Thanks Reggie!

Ordered furniture and after 3 weeks I called to check status because I didn’t receive a call. Turns out furniture has been sitting in warehouse. I have purchased furniture from Ashley in (Albuquerque) for years and never had this issue.

Great service, Bruce was at the door ready to greet us. He made the process quick and easy.

Daniela helped me out today at Ashley furniture she showed me so many options between the nicest beds and we eventually found the one I do recommend

Very helpful and knowledgeable. Thank you.

Very friendly and helpful. Ed helped us find the right sectional that fit our needs.

They are very nice and sweet

Reggie is an awesome salesman.

Bruce was so helpful. I asked a lot of questions and he never got impatient. So kind and patient!

Customer service was prompt and excellent!

We had a great experience with Wanda and Reggie! So helpful and great!

Working with Reggie, I have browsed comfortably and bought several pieces of furniture, a rug, and pillows. He makes it fun, and the prices are good.

Had a great time. Thanks Maureen and Gus for all.

I really wanted a fluffy blue one but he a very nice fluffy brown. Reggie is very nice and helpful,🤗

I love this place lovely staff and furniture. They take the time to make you feel welcome and special

Awesome customer service! Raven is very knowledgeable on all the products and was very patient while we made our decision! Been shopping here for over 10 years and wouldn’t go anywhere else!

Great and friendly service.

Lots of nice furniture but prices were too expensive, even for basic stuff.

I love this place. We have bought two bedroom sets for our son here, little boy and now a teenager into adult bedroom set. We also got our living room set here! Wonderful place and nice helpful people.

My wife and I came in to look for recliners and we're greeted warmly and allowed to browse. Once we made some inquiries about some items, our Sales Representative, Raven, he is great. He helped us find a great recliner. They are open and honest. We won't buy furniture anywhere else. Great place!

Purchased the Accrington sofa and we love it!

Bruce at Ashley was amazing. He worked with us so much on the price so that we got an awesome deal. He was not pushy at all and he let us shop at our own pace.

Reggie was efficient and made the sale painless! Thanks Reggie!

Raven was extremely helpful and was a hustler.

Ed was very helpful and courteous!!

Great sales person.Bruce definitely knows his mattresses. Friendly and knowledgeable.

Love it here!

10/10 amazing great customer service!

Maureen did a great job

Marc Paul was awesome and got us a great deal on a TV stand and coffee table. We'll definitely be back.

The super helpful and extraordinarily handsome Raven helped us pick the perfect meow wolf syled bench for our kitchen... Thanks!

Ed for Ashley in Las Cruces gave great service. Very kind and and answered all my questions.

Came into Ashley Furniture talked w Reggie. He got me what I needed and he was able to worked everything financially for me too. Awesome salesmen who went really helped me out.

(Translated by Google) They treated me very well, they are very friendly and fast with the paperwork. (Original) Me atendieron muy bien son muy amables y rápidos en el papeleo.

Great Customer Service!! Great Pricing! Have purchased all my furniture from this store and will continue!! Thank you!!

We got amazing furniture for our dining room and office. Look for Marc Paul, he’ll help you get a great deal!

Maureen helped us find a great deal on mattress. Will definitely be back!

Great customer service! Raven was very helpful and knowledgeable with their inventory. Ashley’s stock also is very diverse for any home style.

Have had great dealings with this store, today included.

I had great customer service from Maureen.

Great sales team! Met the friendly sales manager,Jesus, who introduced us to Mark our sales associate . Mark was great in showing us everything and walking us through the sales process. Great furniture at amazing prices.

Enjoyed our shopping experience. Reggie was great! Very informative and low pressure. Thanks for the pleasant experience.

Love shopping here! Marc was very friendly and helpful!!!

Great service from the entrance! Very helpful.

Beautiful furniture and great customer service. Everyone was very helpful. Wanda and Jesus went out of their way to make my experience a pleasant one. Thank you Both so much

Very helpful and good customer service

Such a Big and Unique Store, they have everything you would need to furnish your home. Stock full of inventory and fast delivery. Sale staff is not high pressure and are very helpful. So check it out and start your adventure.

Very expensive furniture items. And nothing really caught my eye. Outdated furniture choices.

BUYER BEWARE!!!!! After my wife and I made a very expensive purchase for Ashley Furniture we unfortunately could not take delivery of the items and called to cancel the order the very next day. After waiting 2 days with no response on the third day I received a phone call from Wanda Bowman(owner)stating that she would not refund all my money because there was a 20% order fee and will charge us $690!!! Even though the items we purchased were on the floor and did not have to be ordered she still refused to refund us all our money back! We will NEVER shop at her store again and have told everyone we know to stay from from that store!!!

Got a great deal on a new sofa. Delivery charge was reasonable and got it in just three days. Love our new sofa!

Kind of weird. Kind of shady. Bought a chair, but I regret it now. The name and type of chair wasn't specified on my sales receipt. Not even sure I got the one I wanted. Felt smaller once I got it home. Apparently that's just how they do business.

Internet purchases are decieving, but this is theft. When I received my couch after waiting 3 months, was disappointed in quality. The exact same couch was available through BIG LOTS! at a $1k lower tag. However, I figured ordering from Ashley would guarantee a better couch, priced at $2200 than what is available at BIG LOTS! for $850, but it turned out to be the exact same couch. Materials, framing material, smetal springs inside are the exact same, no quality difference. Best part of the experience was the delivery guys. They were very quick and delicate with the sectional couch on delivery. If I could rate them, it'd be 5 stars.

I am still waiting for the store to contact me about an item I received damaged. It’s been 6 days since I was last physically in the store and not one call. I have called customer care and they assured me the store would be able to help and all they have done is completely ignore me. It’s been so upsetting to be treated this way especially dealing with a new disability in the family which the owner is aware of. I will not be purchasing from Ashley’s furniture again. Completely heart broken.

Buyer Beware! My Dad bought an electric recliner lift chair. The 1st one was too hard and he exchanged for a different one! You only have “so many hours” to have in your home and then you can’t return. Well, this one also has very little padding and still VERY uncomfortable!! The owner will not bend in any way to fix the problem and no refund was her only answer! Make the trip to El Paso instead. Lazy Boy has a great warranty and 100% satisfaction policy! Ashley Furniture, you are worthless when you sell poor quality items and have poor customer service!

I bought a beautiful well made bedroom set from Maureen Greene. Unfortunately they didn’t stock this style of bedroom set. I had found one at Ikards that I loved, but decided to check out Ashley’s to see if they had something comparable. Maureen said she had a set that was high quality and I would really like it. It was only sold through their catalog. She explained about how it was made, hardware etc… Maureen like many of Ashley’s sales folks have been with the store for many years. That is one of the big reasons I like Shopping there. If I’m not satisfied they will see me over and over. I know they will do their best for me. So I purchased the set only from seeing in catalog and Maureen’s descriptions. Wow! It arrived at my house and I love it!! It’s high quality, and it looks great in my bedroom. I’m very pleased and happy I trusted Maureen. I have already returned to discuss my next purchases. The two young ladies in the office are also very professional and personal. This is a well run business. Of course I’m only stating what so many people in Las Cruces/El Paso area have already known for decades. Thanks Ashley! Thank you Maureen Greene!!

We have purchased a couple of items from Ashley Furniture, a sofa with electronics and a Tempur-Pedic bed. We have had the sofa for a little over a year, and it seems to be doing fine. More recently we purchased the Tempur-Pedic bed. Reggie Blalock (the salesman) spent a sufficient amount of time with us explaining the beds, however he did not offer the display model which was lower in price than the newer models. We decided to think about the price before we jumped into a hefty payment, so we left. Originally we asked for Maureen Greene (saleslady), who is a friend of the family, but unfortunately she was not there, so we talked to Reggie. After a couple of days later, we decided to go back and talk to Maureen, she immediately took us over the the display model that was less in price than the new models, plus we'd get it quick. She made a deal, we asked for the extras as she added them into the package deal. We had the bed 4 days later, plus she threw in a mattress cover and a couple of pillows. Great customer service Maureen. Thank you! However, I must add that I'm not impressed with Wanda (store owner)! She did not give me the time of day after seeing us in her store two times, purchasing her items. She also advertises on the radio she orders extra, not true, it takes 4 - 6 weeks to get a new model off her floor. So all in all, I'd recommend Ashley furniture, Reggie Blalock and Maureen Greene!

Solid experience overall. A little overpriced IMO. Everything is negotiable just FYI.

Customer service is a nightmare here! My husband and I bought a mirror in store and the mirror was defective so we exchanged it for one that wasn't defective. Unfortunately, months later the mirror is starting to have defects again. I called into the store and spoke to Stephanie who was rude and didn't provide any solutions. DO NOT BUY ANYTHING from Ashley's unless you're sure of it. Their "customer service" if you can even call it that and their "customer service" team (I called headquarters) is an absolute joke.

Pretty much bare showroom floor.

My wife and I were told that they have a certain mattress currently in stock and that they will be able to deliver, whenever we are ready. So we purchased the mattress. Moreover, I called the following week and I was told that the mattress was not in stock and would have to wait a month. Moral of the story, when purchasing get an aaddendum , when they mention that they have certain items in "stock". I will be going back to get a refund.

We will not buy furniture here again. We bought 2 large couches and were convinced by their salesman to get the extra warranty. He made a huge pitch about how the warranty would cover any kind of damage that you could imagine. Well, we discovered a seam rip and and guess what? It's not covered. So their amazing warranty doesn't cover the simplest of repairs. You lost us Ashley furniture.

Excellent service and great prices..

Huge furniture store with helpful staff.

Nice furniture but be ready to wait at least 6 months before you get your furniture.

I was so happy to finally find a Sales Person with the knowledge and professionalism to help me. I recommend working with Maureen at the Ashley Homestore in Las Cruces NM I’m so relieved, my experience was great! Veronica Alba

Enjoyed my shopping experience the sales staff was nice and friendly and not too pushy.

Great Bought furniture

The web site choses does not allow to search for what I am looking for keeps sending me elsewhere

That store is a joke I should of read this reviews before I bought anything there ..never in my life would i buy anything from there. WORST EXPERIENCE EVER..!!!

0 stars they robbed me. This lady rushed us into a sale. Not telling us that I had to have it paid off before I’d receive my furniture. They still won’t tell the truth about where my furniture is; if I call them they say it’s coming from California and because of COVID-19 it’s taking a while. I call the financial company and they tell me that I’ll receive my furniture after I complete the pay off.

Save your time and money and shop elsewhere. We are paying on furniture that we don’t have and have been promised to us several times with no luck. It also does no good to talk to the owner Mrs. Bowman because she could care less from the tone and attitude she had with us on the phone, not to mention she hung up on us as we were asking another question. In the end she is still getting paid while us as a customer suffers. Shop somewhere that makes you feel appreciated as a customer and person in general and skip This place.

Salesperson was nice, got a good deal, but store and floor is filthy. Also furniture. Looks like they havent cleaned in a year. They must not own a mop or bucket. Or a vacuum .

Took to long to get item

We have purchased many items from this store however lately service has been lousy. We were looking for a living room set. Closed during covid however there was a kiosk outside and a salesperson. He said to keep looking and they will price match online. We found the exact same thing online and we went back to the store and were told “no it has to be online through Ashley furniture”. Than we settled on something else and went back to the store during working hours and it closed. No kiosk and sales person outside. Door locked. We figured it was because of covid. We called and no answer. So we called on Tuesday and they couldn’t figure out why it was closed? They said maybe we didn’t see the kiosk?? We walked up to the door it was locked. No kiosk. We than order led furniture via telephone. It was bought and set up. Nice looking set. We paid almost 6,000.00 for the set. Well it doesn’t seem comfortable to us. We called back and they said “sorry we don’t buy back”. After being a customer for years and paying over 5000.00 for a set they couldn’t work with us. Such bad customer service. So much for being a “hometown” type of store. I wouldn’t recommend this store to anyone! Bad business.

I Ordered online, was supposed to get a gaming chair. Never received. No follow-up or no action was taken by store, let alone to even get it shipped. I had to reach out 6 days later after it was supposed to be received. To see what was going on no response until the next day. Just Worst Experience ever!!! I'll stick to amazon or even Staples. This place is disappointing

Was looking for a mattress sale..friendly redhead

They took a lot longer than what we were quoted and they said they didn’t have what we ordered so we had to get the display furniture. We were also there in store for more than half an hour before asked if we needed help.

It's a joke of a store. Representative gives an long estimated dates, incorrect information and delivery dates which the item should be delivered to my location but choose not notify me about my items delivery and messed up schedule plans. do not go to this if you can avoid doing so!

YOU MUST visit THIS STORE!!! Highly recommend!!! We have recently relocated to Las Cruces and went to Ashley for new furniture. We were greeted by the most friendly group of people I have ever had the pleasure of working with. Whether they were the sales' agent or the owner, we were treated like guests in their home! Wanda Bowman is the store owner and we had the BEST experience while deciding what to get. Every person who works for her said how much they LOVE her AND LOVE working for her from delivery guys to employees on the floor or behind the desk! They all said she is THE BEST BOSS!!! We felt the same way-- Wanda is the BEST!!! Her store offers gorgeous, quality furniture and she offers the best prices around. They will make you happy; I will not go anyplace else. Thank you Wanda and Ashley furniture ❤. See you soon.

Was able to get something that day😊...service was spot on!

Very helpful staff, Bruce was Amazing, patient, and kind. We weren't able to bring anything home, we had to order online that wasn't what I had in mind but overall I walked out feeling completely satisfied. Thanks again to Bruce Baker.

Ashley’s will meet and exceed your expectations!

I am in the market for a Loveseat either with built in recliner or an audomen. Went to furniture row and a guy named Patrick been over backwards to help me even though I didn't buy anything. Went to Ashley furniture right after walked around the entire store. I sat on a few loveseats. There wer several salespersons on the floor. Not one of them offered to help me. Last time I go to Ashley's Furniture Store.

Bought a couth that makes in to a bed.

1 Star is not for the customer service. The one star is for the STORE OWNER Ms BOWENS! My wife and I came in and wanted a new sofa four our new apartment and the sales guy Anthony was extremely helpful and awesome. He answered all of our questions and concerns, After we found the one we wanted We’re we’re approved for it with no issues and a “OK” from the store owner that we were too buy the sectional without the middle pice of it. Went too pick it up the same day 2 hours later then the store owner said Anthony can’t sell you the sofa without the middle pice because I’ll be stuck with it . She said too me either you can get you’re money back or cancel the order or we can order it and wait 3 weeks due too COVID . I was like NOO! the reason I wanted it it’s because of convince so I want it today. Went back inside the store and the owner preceded too scream at Anthony because she said it was his fault but however he had got the approval from her not but 2 hours earlier. So long story short we ended up getting the middle part of the sofa and delivery fee waived. If you’re ever going into this store DO NOT ASK FOR MS BOWENS she is extremely rude too her employees and her staff . She should not be running this store if she is going too be unprofessional towards her staff . Anthony thank you for everything you were able too help us out considering the hassle from you’re boss . One day you will be able too move on too better and bigger things. You’re better than this company and could accomplish so much more . Thank you again :) “Shame of you Ms Bowens”

Welcoming atmosphere, kind staff. Prices are inflated by about twice, but the quality is high. If you value a good experience, and high quality furniture - this is a great outlet 👍🏻

Very nice furniture and customer service. Was able to get 20% off by purchasing a discontinued show room furniture set. Pricing was competitive Delivery was rapid installation and assembly time is very satisfactory. Very professional and friendly. 5 out of 5 if you need a bed room set this is the place to go.

Mrs. Wanda Bowman has a smart and chic business operation that is community oriented and goes above and beyond to make any shopper's experience pleasant! Absolutely would recommend!!

Locally owned and operated, friendly staff and great inventory!

Went into the store looking to buy a new bed. Walked around the entire store and not one sales associate asked if they could help me. There was one young man who was sitting on a couch on his cell phone who I thought was a customer but he went over to a couple and asked if they were doing ok. Never bothering to ask if I needed help. Then there he was again sitting on another couch on his cell phone. Very disappointed. I really liked several of the beds, but with that kind of customer service I will look elsewhere!!

Through Ashley's is a national brand, it is owned locally by a wonderful woman who supports Las Cruces ang the University. Please do your shopping with Wanda. I do!

Very nice people at the store. Don't shop online.

Absolutely appalled by the way the owner treated my fiancé and myself. Our Sales associate was great and told us not to worry Wanda takes care of everyone she is super nice and will most definitely price match if it’s our furniture at another store. Well Ashley actually makes the couch we wanted, but Furniture City had it for almost $600 cheaper. Asked to price match and she laughed at us, wouldn’t look at us in the eye and told us she wouldn’t help us all within an awkward 5 seconds. The sales associate had a look like what’s happening. I understand we look young, and weren’t YOUR type of customer but stereotyping and not even giving your customers a chance to speak shows what type of business she runs. Little did she know we had a dining room set picked out from her store and a coffee table picked out as well as a $4k couch. She lost a lot of business yesterday, she lost her associate commission, and she lost numerous sales in the future by treating us the way she did. Drove directly to El Paso and bought our couch, after they gave us ANOTHER discount. Highly recommend Furniture City over Ashley any day. Same EXACT furniture but better prices!

Good customer service from the sales person but the worst service ever from the owner!!! As a local business owner I like to support local. The sales person said the owner would price match from an El Paso store. When the sales person presented the offer to the owner, the owner didn’t even say hi and automatically denied it without hearing me out. I highly recommend Furniture City in El Paso. They have the same furniture with better prices and service!

Excellent service easy credir

Check out the online prices.

Our salesman was knowledgeable & very helpful

my wife and i went in to the store walked around the store twice and no one would ever help us Employees were just standing there talking to each other but as soon as someone else would walk in they would help them. Just because I have been doing yard work and wasn't dressed very nice they thought I didn't have money.

Went in today for a replacement mattress under warranty, they like your money from the initial purchase but don't seem to care so much when you try to get broken items fixed at their expense. Waited around for over an hour to be helped, left empty handed.

Reggie was very helpful

Wanda and her team went ABOVE AND BEYOND anything we could have asked for with incredible pricing. We had a very difficult situation and that did not tatter our experience with Ashley in Las Cruces. If anything they had to work 100x harder and never complained but only brought solutions to the table. Delivery was quick and the gentlemen were extremely kind! The world needs more business owners who are kind and work so diligently to full-fill their customer needs. Without a doubt we will be returning!

Excellent service

In my experience their prices are always higher than online and I get that they are commission based pay, but you can't walk in the door without being hounded. Not a big fan of walking around browsing with the salesman or women peering earily around ever corner waiting to pounce.

Great prices, good furniture

Very beautiful store with helpful and courteous employees.

Great costumer service

Great

Was great customer service but the paper towels in the ladies restroom were empty. 😕

Spent time with us, answered all of our questions, very personable and helpful.

Great furniture at great prices... friendly staff who is there to help.

Very good service

They need to up the quality of their furniture, especially bedroom sets.

Great furniture store to shop, a little pricey but you'll be satisfied with the buy and the product at hand. Go on and see for your self, therea a piece, or pieces waiting just for you!

Ashley's is a great place to find reasonably priced, quality furniture. I have purchased several items from this location and I have ways been satisfied. Good prices, good quality, and great customer service.

Nice store but bringing in new stuff is slow. Wish they had more kids selections.b

Very bad customer service. Furniture came defective and the store owner refused to replace it.

(Translated by Google) Very bad service in delivery and communication. We bought a room and tables on June 27. Two months passed and they barely carried the chairs and tables not yet. They need to have communication with customers and talk on the phone about the orders, No customers are talking ... I definitely won't buy again there (Original) Muy mal servicio en entrega y Comunicacion. Compramos una sala y mesas el 27 de Junio. Pasaron 2 meses y apenas llevaron los sillones y las mesas aun no. Necesitan tener comunicacion con los clientes y hablar por telefono sobre las ordenes, No los clientes estar hablando.. definitivamente no vuelvo a comprar nunca mas ahi

No one even cared if I was there or not

bought a recliner, I'm not happy with the quality,and Wanda Bowman needs to read the book How to make Friends and influence people,she was not professional wish we had gone to Lazy Boy

We bought patio furniture a little over a year ago and it wasn’t cheap. It’s literally falling apart and crumbling. DO NOT BUY from here unless you are okay with furniture falling apart in less than 2 years. And it’s NOT covered at all.

The absolute worst customer service I’ve received from any business.

Salesperson was very knowledgeable and very professional. Made my wife happy, that makes me happy!

I ordered my furnitures last June 27 and it's been a month and they have not deliver it yet!!!! They told me they will deliver it today but lo and behold I called there store and said it will not be delivered today. If I had not ff up I will be waiting the whole day for nothing!!! I regret ordering my furnitures here!!!!!!!!!!!!! VERY POOR SERVICE!!!!

Went to buy a rug,found a nice one was 5hundread and something dollar plus 10% off. Noticed some dark areas asked if they had it on the floor the sale lady said yes. I asked if they had one on line that was a bigger size( plus no stains).she said no because they discontinued the rug and it's over 8 year they had it in the store I asked for a bigger discount then 10% which would of made the rug 530 dollars. She said she'll asked cause it was stained and old. Mrs.Borman, the owner said it was new and said we could buy it for 550 🤔more then it was with the 10%discount😲.On a ethical level I didn't buy the rug.#1she lied trying to say it's new when her employee told us it was over 8years old plus stains. #2 she jacked up the price, like if we didn't know what 10% off would be.

Too expensive for my taste.

Why are the "sale" prices higher than the original MSRP? Online at ashley furniture you can see the prices on the website. Why does this store say the MRSP is so much higher, put the items on sale, and the sale price is still higher than the actual price? What a joke. When I asked about it they said its individually owned so they can change the prices to anything they want, but the MSRP should never change, its from the manufacturer. This just shows how little the owners of this store care about thier customers. They were willing to match any price on the website because they would lose their commission, but i'd rather do business with someone who is not trying to deceive their customers.

Experience was ok

Wonderful experience ask for Anthony he knows his stuff!

Bought a dining room set. Friendly and helpful.

If I could give zero stars I would. To start off with I went to the store to purchase furniture over a month before it was needed. I needed the furniture delivered on April 18th being that I was moving that day and they told me that that wouldn’t be possible and assured me that I would get my furniture delivered on the 20th. I was then told that I would have to wait till the following week to get the furniture that I was promised on the 20th. Very inconvenient because I am busy and work. I decided that I would just pick up the furniture. When I got my furniture one of the pieces was snapped in half. I was told that I would have to pay a delivery fee for them to pick up the price that was broken. How is it my fault that it came broken? They only care about getting a sale. NEVER shopping here again. This store gives Ashley Furniture a bad name.

Nice furniture but a bit pricey

Nice

worst customer service ever.

Very helpful, answered our questions and weren't pushy for a sale

Love my reclainer.

Store owner is amazing! Staff was great! Amazing environment! Good prices.

Awesome service 👍

I just moved here from Florida and I needed to buy all new furniture. I moved into a completely empty home where it’s ceramic tile and cold. I take care of my 83 year old father too. So..I admit I was in a hurry when I purchased a sofa and loveseat here. I thought buying at a retailer may cost me a little more, but I found out that I actually paid almost $1,500 more!!! When I attempted to cancel MUCH before the furniture arrived, I found out that not only is this store NOT even an Ashley Home Store, they just hijack the name, but they don’t honor anything whatsoever that Ashley adheres to because they’re privately owned. I was told that I’d have to pay $700 to cancel this order!!!!!!!!!!!!!!! I am a widow and I’m doing ALL this on my own. Now I have to either take the $1,500 hit for couches that aren’t all that impressive and not even 100% leather, OR I have to just GIVE them $700!!!!!!!!!! Nice!!! Clearly I am rich and I have $700 to throw away. They’re utterly unapologetic about it too. Great first experience making a big purchase in Las Cruces!!!! Welcome.

For first time furniture buyers we had a great experience! Ed was very helpful, and welcoming. We are young so most places don’t take us serious and he did. I am very impressed with the customer service we recieved. I will definitely come back. Thank you.

Reggie is the best! Reggie is the best!

Nice place no pushy sales staff

Reggie was very friendly and extremely helpful without trying to "oversell" or push the sale. Thanks Reggie!

Polite, helpful and friendly.

Nice furniture..no pushy salesmanship

Great, staff was very helpful, I didn't want to have to wait two weeks, so they sold me the showroom merchandise, great deal

Associates are very helpful and friendly

Not good

If you are looking for extravaganza

Nice but too many brown everything

Very helpful and pleasant sales reps. Every visit is has been great. Sales reps never pressure you but make suggestions!

Very clean and friendly. Not pushy, I'll return for more furniture in future!

I came to buy some recliners and the man just kept me comfortable and smiling! Finally I stettled on 2 of their own top one home built ones. I paid cash for both because I don't have any good or bad! They arranged for delivery and bought them also set them up and left leaving 2 old best friends comfortable and smiling.!!😊😴 now many years later there is only one old lady who sleeps in the sleigh bed and I need to reno my place! Guess where I am going to shop online😂

Our service was impeccable at the Ashley store in Las Cruces. Everyone was very friendly and accommodating.

Finaly a place without over pushy sales folks

Very expensive

Ok

The staff was great and accommodating. They had exactly what I wanted and seem to be the only place that carries a more elegant and fine furniture instead of just western styles

After trying several other shops in town, Ashley offered the most elegant selection. It was clean, they had friendly staff, and good prices too. Up on the latest trends.

Purchased our couch's from here and we are very pleased. They came right on schedule and the two guys that delived them were very friendly. Staff in store was helpful, and most importantly, patient.

Ok prices

High prices.

What a Great Day to Buy New Furniture!!! Reggie and Paul were very Helpful and Your Customer Service is Superb, Above and Beyond. Everyone needs to Check Out the Super Presidents Day Sale @ ASHLEY FURNITURE

Awesome Store. Really nice people. Great products!

I went in looking for a living room set, and I was greeted by a very friendly sales associate. He helped us until we found the exact living room set we were looking for. He also answered all our questions. I will definitely come back!!

Very nice furniture but prices are very high.

Great people! Very patient employees

Go see Anna Rodriguez!! She is awesome!! Me bedroom set on its way!!

Nice furniture at a reasonable price. Not heirloom stuff, but servicable.

(Translated by Google) Eberian (Original) Muebleria

With the switch to corporate ownership from local franchise, the sales people have become very pushy.

High price. Decent furniture. Buy when they have sales only.

Very helpful