Ashley Las Cruces, NM 88012

We have purchased a couple of items from Ashley Furniture, a sofa with electronics and a Tempur-Pedic bed. We have had the sofa for a little over a year, and it seems to be doing fine. More recently we purchased the Tempur-Pedic bed. Reggie Blalock (the salesman) spent a sufficient amount of time with us explaining the beds, however he did not offer the display model which was lower in price than the newer models. We decided to think about the price before we jumped into a hefty payment, so we left. Originally we asked for Maureen Greene (saleslady), who is a friend of the family, but unfortunately she was not there, so we talked to Reggie. After a couple of days later, we decided to go back and talk to Maureen, she immediately took us over the the display model that was less in price than the new models, plus we'd get it quick. She made a deal, we asked for the extras as she added them into the package deal. We had the bed 4 days later, plus she threw in a mattress cover and a couple of pillows. Great customer service Maureen. Thank you! However, I must add that I'm not impressed with Wanda (store owner)! She did not give me the time of day after seeing us in her store two times, purchasing her items. She also advertises on the radio she orders extra, not true, it takes 4 - 6 weeks to get a new model off her floor. So all in all, I'd recommend Ashley furniture, Reggie Blalock and Maureen Greene!

Solid experience overall. A little overpriced IMO. Everything is negotiable just FYI.

Customer service is a nightmare here! My husband and I bought a mirror in store and the mirror was defective so we exchanged it for one that wasn't defective. Unfortunately, months later the mirror is starting to have defects again. I called into the store and spoke to Stephanie who was rude and didn't provide any solutions. DO NOT BUY ANYTHING from Ashley's unless you're sure of it. Their "customer service" if you can even call it that and their "customer service" team (I called headquarters) is an absolute joke.

Pretty much bare showroom floor.

My wife and I were told that they have a certain mattress currently in stock and that they will be able to deliver, whenever we are ready. So we purchased the mattress. Moreover, I called the following week and I was told that the mattress was not in stock and would have to wait a month. Moral of the story, when purchasing get an aaddendum , when they mention that they have certain items in "stock". I will be going back to get a refund.

We will not buy furniture here again. We bought 2 large couches and were convinced by their salesman to get the extra warranty. He made a huge pitch about how the warranty would cover any kind of damage that you could imagine. Well, we discovered a seam rip and and guess what? It's not covered. So their amazing warranty doesn't cover the simplest of repairs. You lost us Ashley furniture.

Excellent service and great prices..