Ashley | Las Cruces, NM 88012

BUYER BEWARE!!!!! After my wife and I made a very expensive purchase for Ashley Furniture we unfortunately could not take delivery of the items and called to cancel the order the very next day. After waiting 2 days with no response on the third day I received a phone call from Wanda Bowman(owner)stating that she would not refund all my money because there was a 20% order fee and will charge us $690!!! Even though the items we purchased were on the floor and did not have to be ordered she still refused to refund us all our money back! We will NEVER shop at her store again and have told everyone we know to stay from from that store!!!

Got a great deal on a new sofa. Delivery charge was reasonable and got it in just three days. Love our new sofa!

Kind of weird. Kind of shady. Bought a chair, but I regret it now. The name and type of chair wasn't specified on my sales receipt. Not even sure I got the one I wanted. Felt smaller once I got it home. Apparently that's just how they do business.

Internet purchases are decieving, but this is theft. When I received my couch after waiting 3 months, was disappointed in quality. The exact same couch was available through BIG LOTS! at a $1k lower tag. However, I figured ordering from Ashley would guarantee a better couch, priced at $2200 than what is available at BIG LOTS! for $850, but it turned out to be the exact same couch. Materials, framing material, smetal springs inside are the exact same, no quality difference. Best part of the experience was the delivery guys. They were very quick and delicate with the sectional couch on delivery. If I could rate them, it'd be 5 stars.

I am still waiting for the store to contact me about an item I received damaged. It’s been 6 days since I was last physically in the store and not one call. I have called customer care and they assured me the store would be able to help and all they have done is completely ignore me. It’s been so upsetting to be treated this way especially dealing with a new disability in the family which the owner is aware of. I will not be purchasing from Ashley’s furniture again. Completely heart broken.

Buyer Beware! My Dad bought an electric recliner lift chair. The 1st one was too hard and he exchanged for a different one! You only have “so many hours” to have in your home and then you can’t return. Well, this one also has very little padding and still VERY uncomfortable!! The owner will not bend in any way to fix the problem and no refund was her only answer! Make the trip to El Paso instead. Lazy Boy has a great warranty and 100% satisfaction policy! Ashley Furniture, you are worthless when you sell poor quality items and have poor customer service!

I bought a beautiful well made bedroom set from Maureen Greene. Unfortunately they didn’t stock this style of bedroom set. I had found one at Ikards that I loved, but decided to check out Ashley’s to see if they had something comparable. Maureen said she had a set that was high quality and I would really like it. It was only sold through their catalog. She explained about how it was made, hardware etc… Maureen like many of Ashley’s sales folks have been with the store for many years. That is one of the big reasons I like Shopping there. If I’m not satisfied they will see me over and over. I know they will do their best for me. So I purchased the set only from seeing in catalog and Maureen’s descriptions. Wow! It arrived at my house and I love it!! It’s high quality, and it looks great in my bedroom. I’m very pleased and happy I trusted Maureen. I have already returned to discuss my next purchases. The two young ladies in the office are also very professional and personal. This is a well run business. Of course I’m only stating what so many people in Las Cruces/El Paso area have already known for decades. Thanks Ashley! Thank you Maureen Greene!!