Ashley Store Santa Fe, NM

Great service Anthony was wonderful very low pressure and helpful showed us exactly what we asked for in and out in 30 mins with a new couch

Fantastic. The salesperson was, knowledgeable, very nice and answered all of our questions professionally. Great experience. Will most likely return for future purchases.

Brock worked with us diligently, explained every detail with us. Excellent service!

Audrey and Jerome were amazing! They both were so helpful and patient.

Brock and Audrey helped my wife and I out tremendously yesterday. They were very kind and treated us with the upmost respect and understood our needs.

Excellent service, wonderful products. They all really went above and beyond to help get my items delivered as quickly as possible.

The service was amazing! We were greeted right away and were asked a lot of fact finding questions to help us narrow down our search. They made us feel comfortable to sit and try different furniture. We will be going back again

The sales woman was friendly, helpful, and knowledgeable. I was pleased with her and with my purchase.

Very friendly, great at pitching their business and selling you stuff, while being more or less respectful of financial limits. Left the store very happy with free accessories and an amazing bed on the way.

Excellent sales person. Knowledgeable, patient, willing to answer all questions with respect. No pressure to buy until we made up our mind.

Great!

Awesome. Delivery was flawless

Excellent staff!

Very friendly staff! Love this store! Will be back

We were greeted warmly by Julie right away and she was patient and very informative throughout our decision process. Everyone was very kind and attentive. We really enjoyed our experience!

Answered all my questions. Fairly priced. Courteous. Good experience.

(Translated by Google) Rafael is a great salesman! (Original) Rafael es un gran vendedor!

Julie was very helpful and answered all of our questions. We were able to find a great chair for our space.

Worked with Brock at this Ashley’s . He’s the go to guy for all your decorum decor needs. He will guide you from start to finish with patience. He is knowledgeable in all departments of the store to include but not limited to sofas, tables, and beds. Go to Ashley’s, but stay for Brock

None

Mr. Anthony Landeris and the Asst. Store manager were very helpful throughout the purchase process.

Great overall furniture shopping experience.

Our go to for all of our furniture needs

I made a first time purchase at ASHLEY. The furniture is great but the customer service….OUTSTANDING!!! Damian and Audrey. -what a team!!!! Ask for them and you won’t regret it.. LOVE THEM

Manager Brock Barrett and sales person Landeros were very helpful and friendly. We will definitely come back to this store

Loved the tracking app. Delivery and set up was very professional I would highly recommend buying from Ashley.

Damien and Landerous gave us an Amazing deal for our mattress and living room furniture. GREAT customer service.

Damian Valdez and Tony Landeros were awesome and very helpful and knowledgeable.

Both Julie and Rafael did a terrific job in Customer Service and Support. Very pleased and looking forward to our purchase being delivered early next week. Thank you for all your help.

Loved the selection. Loved the associates. I loved my experience. Also great prices. Delivery was done very professionally. Was very happy with everything.

We ran into an issue where we had missing info on our order so it went to layaway. Called the store and Rosa helped us sort everything out right away. She went above and beyond to correct the error and get our order back up and going. Very friendly, helpful, great service. Thank you Rosa!

I was in and out in no time. They had the perfect dinette set. Thank you very much very professional. See next time

Great service. T Bone and Jerome are the best.

Overall good experience with purchasing. We will not have the couches for another couple of weeks so I cannot speak of the quality, but the items in store were very nice and reasonably priced. I appreciate that the employees have a job to do, but it would be nice to browse without being asked every 5 minutes if we're "still doing okay" after we've already been greeted and told that we can ask them any questions we have. Our sales woman was very nice and helpful as we're the other individuals we encountered, I just like to sit on a sofa and discuss it with my husband before being asked if I need help or have questions repeatedly. Maybe it's just me, but it almost makes me want to order the table we plan to buy, online.

Rafael & Jerome were absolutely amazing. They showed us exactly what we were looking for and exceeded our expectations. If you're looking for any furniture, Ashley Santa Fe is where you wanna be!! The entire staff was kind and friendly throughout the entire experience!! Can't wait for our new furniture arrives!!!

Very helpful with my purchase

Raymond at the Santa Fe dtire is awesome !

Raymond is very helpful, works hard to earn our business

I bought a cute table and the employees were so helpful and made the process fast and easy!

Rafael Acuna was extremely helpful, kind, professional & patient with me trying different beds several times. He facilitated all my needs. Jerome also was very helpful when I returned to make final payment on the day when Rafael was out of the store. I highly recommend Ashley's. I will return when I need more furniture and if i have further questions about my Tempur-pedic bed, although Rafael answered all the questions I have to date.

Audrey and Damian were very cordial and patient not rushing our decision into buying some furniture. Bought two pieces of furniture. Happy customer here. 😊

Great team at Ashley. Not pushy, easy to work with and helped me get a bed setup that made sense for our needs and budget.

Julie was very helpful and kind. All of the staff made us feel welcome. This was an awesome experience.

Rosa was wonderful but for their delivery service, very dissatisfied. Orlando was great but for the overall setting up a delivery date was a nightmare.

The delivery individuals were wonderful. They were timely, friendly and professional. They took time to show me how the foot rest/ recliner features worked. It was a great experience.

Love Ashy’s!!! Everyone is always so friendly and welcoming! Rosa is amazing!! Excellent service and excellent furniture!!

The treatment I received as a customer was uniformly excellent in every way. It made for a painless shopping experience.

Marianne was awesome! She was very helpful and never pressured us into purchasing anything. Thank you very much!

Well done.

Amazing Customer Service!! Audrey Martinez helped us from the minute we walked in and through our entire purchase!! So HAPPY with the service we received today with the entire team at Ashley Furniture in Santa Fe!!

Very nice experience. Julia was very helpful and professional. She was great .

The delivery guys were awesome!

Very welcoming and helpful staff!!! I'll be back soon! Thank you!!!

Happy with furniture and delivery on tome

Julia was very helpful very nice.

Great Experience at the Santa Fe location. Very friendly and professional staff. Anthony and one of the managers there were a great help, and we left happy with our purchase.

My experience was extremely hassle free and no pressure, employees were very kind and professional.

Audrey was very helpful. She answered ALL our questions! Found informative answers to our financial inquiries. Definitely go see her if you are looking for new furniture. She knew exactly what was on the floor and was knowledgeable.

The in-store service was fine. The Sales person was able to find discounts on the product I wanted and other discounts to get the sale under my price point. The after sale experience is very disturbing. Too many emails and text messages. Wrong information regarding delivery which I had already given. Oftering payment plans that I was told I would not be eligible for because of the discount and delivery time. The left hand doesn't know what the right hand is doing and the social media doesn't respect the customer.

On time delivery and carefully brought in to my residence.

Ordered loveseat and it was very hard an uncomfortable, an too small for area, wanted to exchange for a sofa an spend more money. I had the loveseat about 4hrs. An went to store in SF which order took 4wks to come in, an it was site unseen i ordered it from a pictture from their online store. They also said all sales are final. But was never told this when i bought it up front. and then they gave me a # that may help me. All I was still told over an over was all sales are final. I wanted to exchange it, to spend more $$ but no one i spoke to was customer friendly. Just flat out NO!!!! Amazing how friendly they were when i ordered an paid for it didnt finance. This is the 2nd item i have bought from then in last 3 months an 1st time still wasn't told all sales are final. They should tell you this when you are there in person at there store. Website says they will return or exchange items???????? Just so disappointed with bad customer service especially if you have a problem an aren't rude to them just hear sorry but all sales are final!!!!! I have been spreading this unfriendly customer service to alot of my friends an online. Just be kind and help it wasn't like I wanted my $$ back just an exchange to spend more $$.

Wonderful shopping experience, very helpful service. They were so considerate of me and my four year old daughter, and helped us get our new sofa.

Great experience, very friendly

Rosa is amazing and was very nice and getting me my new set of couches that I have been wanting

Great place, great employees.

Great atmosphere amazing customer service love what I bought

Tony and Brian awesome!!! Best service!!!

(Translated by Google) Excellent rose is kind (Original) Excelente rosa es amable

I was well informed of everything and Rosa was amazing. I’m very satisfied with my visit to Ashley furniture store

A+++++++service

spoke too soon about the great service. After arriving home from purchasing a bed and mattress, I had an Ashley coupon in the mail. I immediately texted my salesperson to ask if I could somehow use it, given the purchase had happened hours before. No response.

Went in knowing what I wanted, and salesman Brock really helped me out, and answered all the questions I asked.

I was so excited that Jussiah helped me find a bed that had been looking for for years! He was very helpful and professional. Thank you!

Brock was exceptional salesman and very helpful

I purchased a new sleeper sofa. The comfort was definitely not great but I liked the look of it and the fact it turned into a bed. Anyhow, my one star rating is mostly related to the fact that the screws they used were so cheap that they completely snapped off the hinge and the sleeper aspect is now not functional. I did not recognize it was broken for awhile because I don’t use it often. Anyhow, I missed the one year warranty by less than two weeks and I feel a company should have a grace period or make exceptions when it is clearly a manufacturer issue. Definitely will not be buying from them ever again. If they had fixed the product , I might have considered it simply because of the customer service. No repeat customer here.

Great experience shopping at the Ashley Furniture Store in Santa Fe. Helpful and friendly salespeople. Ziah was knowledgeable and assisted me in choosing the best sofa for my needs.

It was perfect. Audrey was so nice and knowledgeable. If she wasn't sure about something, she immediately went and found the answer. All the people at Ashley were very nice. Great store with lots of selections. Looking forward to our new couch.

(Translated by Google) My second time buying from Ashley, excellent service, they have very good quality furniture. (Original) Mi segunda vez comprando en Ashley, excelente servicio, tienen muebles de muy buena calidad .

Great experience. Loved the knowledgeable and friendly salesperson!

Kind and helpful staff. Clean and lovely store.

Ziah was very helpful, without being pushy. My wife and I purchased exactly what we wanted.

Jeremy was very helpful, professional and friendly! The showroom was well appointed with creative vignettes to display the furniture. I was impressed with the quality and the staff.

(Translated by Google) I had an experience that I could not imagine. Mr. Anthony, who assisted me, was very kind and explained to me in detail the process of my purchase and helped me apply for store credit. Thank you very much for the service. I will recommend it (Original) Tuve una experiencia que no me imaginaba el sr Anthony quien me atendió fue muy amable y me explicó a detalle el proceso de mi compra y me ayudó a aplicar para el crédito de la tienda, muchas gracias por el servicio Lo recomendaré

Services were so easy and great

Great salesman. Not pushy but very patient and helpful

Damin was awesome. It was nice and easy.

Visited Ashley of Santa Fe today. Was greeted by Brock, he was very friendly, knowledgeable, and patient. He helped me find what I was looking for. I will definitely be back soon, to work with Brock on future purchases. Excellent customer service.. Thank you.

Great customer service, and wonderful selection of furniture. I stopped in because I needed a couch. The price was reasonable.

Our sales person, Rosa, was extremely knowledgeable and professional. We easily selected the furniture we needed after her explanation of our options.

Brock was extremely helpful and made the buying process very easy.

Jerome and Damian provided quality service!

Brock was wonderful and helped my daughter and I find the perfect furniture for our needs.

Service. The pleasure to be at Ashley home furnishings today.I look forward to purchasing more items at ashley in the future

We had a very friendly and helpful sales person. The selection was good and the prices reasonable.

Excellent service Hazel free. Good prices and fantastic financing programs. Friendly staff.

Very nice staff, super reasonable prices, found what I was looking for and was out the door in less than 30 minutes. Perfect!

What a wonderful great experience we had today at Ashley furniture in Santa Fe NM! Our sales person was an absolute all star! Rosa R did an amazingly outstanding job, in helping us find the perfect sofa sectional. Not only was she knowledgeable with every question we had, but she also made us feel as if we were talking with a close family member. She was very helpful with assisting us with financing our purchase. We will definitely be returning for all our furniture needs in the near future. We thank Rosa so much for making this experience so easy for us. Mejia Family

I made the mistake of buying before doing my homework and I got taken for approxamately $400.00. I purchased a coffee table from the Santa Fe Ashleys for $764.99 and an extra $229.99 for a protection plan that I believed was included with the $764.99 price. I then visited the Ashley website and found the same coffee table for $499.99. I returned to the Santa Fe Ashley store and was told that they could not honor the website price because it was corporate and they were franchise. I asked about their return policy and was told they have a no return policy. I always thought of Ashleys as a reputable firm but this experience has cast a sour note for me and at this point I will never again buy from the Santa Fe Ashley store. Buyers Beware!!!!!!!!

Salesperson was top notch.

Sales person Rosa Rodriguez was great. Found me exactky what I was looking for and gave me a great deal.

Unfortunately they over price their furniture and say they are giving you the “best price”. I would shop at a different Ashley store, but if you plan to purchase from the Sante Fe Ashley be sure to look online as the regular prices online are lower than their “discounted” price. I made the mistake of purchasing before I did my research, so when I called to have the price corrected the managers (two different managers) would say they’d call back but never did then when I finally got through he said he’d refund me to the correct price and email me the new invoice, but he never did so I decided to cancel and take my money elsewhere. Hopefully this review saves the next customer from being ripped off and wasting their time.

Excellent customer service. It was a pleasure working with Rosa.

Brock the sales man was extremely helpful with me. I was looking for a new sofa set & a new mattress. I couldn’t make up my mind on the sofa set and Brock was very patient with me & very informative with me to help me make up my mind. They had many choices & very nice furniture to choose from. Thank you for all your help . All of the employees were very nice & it was a great experience to shop at Ashley’s Furniture Store!

We bought a mattress from here and had to pay $66 for delivery (turns out it’s free if you order the same mattress online). The sales associate, Jussiah, was very nice and eager to make the sale. However when the mattress was delivered in bad shape, he was nowhere to be found. Ashley customer service also kept sending me different phone numbers and links for help. Do yourself a favor and buy anywhere else.

product was exactly what I was looking for at right place and I had outstanding service from sales associate Rosa

Here’s a draft of your review: I recently visited the Ashley Furniture store and had a mixed experience. The store itself was well-organized and easy to navigate, which made browsing pleasant. The staff were friendly and willing to help, but unfortunately, their knowledge of the products and pricing was lacking. They were unable to identify items on sale as advertised, and there seemed to be confusion regarding their pricing system. Additionally, there was a noticeable push to purchase the protection plan. Without it, the prices of the items appeared inflated, which felt a bit misleading. While the store has potential, better product training for staff and more transparency in pricing would greatly improve the overall shopping experience.

Jussiah Sanchez was professional, helpful and friendly. We were impressed that he was able to beat a price of a competitor which was obviously our deciding factor.

Everyone was friendly and helpful No pressure sales people

Found a great little sofa for a very reasonable price. Ziah was a great help!

The salesman was very knowledgeable and knew so much about all your products. He was a pleasure to work with. We felt really bad because after we left the store to discuss purchasing a mattress and chair, we had to come the the decision that we need to wait at least a month. Very good experience.

Very happy with the service today. Paperwork was fast and easy. Thank you for making this so easy!!

Waited for about 20 minutes to be assisted with my purchase. Once I was assisted my purchase went quickly. The store employee was very helpful. Thank you very much.

My experience at Ashley was amazing, walked in, got info on what I needed as was helped right away.

My experience was great. Great customer service.

Great customer service

We recently bought a sectional with chaise as well as a king bed with two night stands for our new home from the Ashley store in Santa Fe and we couldn’t be happier with our experience. The staff were friendly, welcoming and available to help while still giving us plenty of time to browse and not pressuring us at all. When we had found exactly what we wanted, they were also very accommodating of our needs when it came to ordering our furniture and arranging delivery. We wouldn’t hesitate to recommend this store and will likely be shopping there again in the future.

My experience at Ashley was good. I was helped and was given plenty of time to make decisions. I was treated with respect and the salesperson was knowledgeable and was easy work with.

The salesman, Brock was very friendly, professional and knowledgeable of helping me purchase a king size mattress. I went on a mission to purchase an affordable mattress on sale and I did, and he found exactly what I wanted, within my budget AND it was in stock. I came home early. No need to shop anywhere else. It was a pleasant experience ☺️

Ashley of Santa Fe never fails to exceed our expectations. Their product is modern, high quality, and prices are competitive. The customer service we experienced during our recent visit was outstanding. Brock greeted us once we walked in providing recommendations tailored to our needs without being pushy or convincing us to purchase something we didn’t want or need. His friendly and helpful demeanor made our experience inviting and comfortable. For all the above reasons, we will continue to shop at Ashley of Santa Fe and highly recommend this business.

(Translated by Google) Excellent customer service, everyone friendly (Original) Excelente servicio al cliente , amables todos

Bought a love seat and 2 recliners yesterday. Anthony was very professional and honest. Went well. My wife was happy.

Jerome Salazar was real nice, patient, very knowledgeable and not pushy. Very good experience….

Salesperson was very helpful and knowledgeable. My only complaint was there was a woman that came by scolding your staff in front of my sale and interrupted several times. That was extremely unprofessional

Our saleswoman was great! One of the best sales experiences we have had since moving to NM!

People are nice, this place has really gotten expensive. $5,000.00 for a poor quality bedroom set. Went to Mor Furniture in ABQ, got a quality bedroom set for $2000.00. Including tax and delivery.

Good atmosphere and friendly staff. Rosa helped us pick out our furniture and was very kind. She knew her stuff and gave us a good deal for our budget. We will be getting our furniture on the 30th. SO EXCITED! Thank you Rosa and your team! Happy Holidays!

(Translated by Google) Too attentive (Original) Demasiado atentos

It was a very pleasant experience shopping for a mattress and support base. Our sales lady Rosa greeted my husband and I at the entrance of the Santa Fe store. She was very easy going, knowledgeable, down to earth, young lady. I plan to shop at Ashley’s from now on.

So far so good Exelent service

Our sales man Jussiah was terrific! Knowledgeable and patient. Very excited with our new recliners!

The sale person Rosa here in Santa Fe went above and beyond. Very professional and extremely helpful God bless her. Now all we have to do is wait for the merchandise to arrive and I will give you my input then

Professional. Helpful and knowledgible

I had a pleasant easy-going non-pressure shopping experience at Ashley of Santa Fe. The sales associate Brock couldn't have been any easier to work with, Brock was very accommodating & I took a lot of his time searching the display floor for my perfect sofa. I ended up going with the newest line that Ashley offers which is"ModMax" I've read a lot of negative reviews on Ashley & through my personal experience I have to completely Disagree with all of those negative reviews because I only had a 10-star positive experience at Ashley. The sofa I purchased implements corner blocking construction which in my opinion is imperative to a sofa build,, another reason I chose to go with Ashley was because in real time I was given a demo on the floor to how durable/strong Ashley's products really are=the manager who is a big guy stood on top of one of the sofas without the cushion bounced up & down on the thing- I didn't even hear any squeaking going on within the sofa,, then Brock the sales associate took out a nightstand drawer and stood on top of it. This guy Brock is no Bean Pole either,, needless to say I was pretty shocked that Brock did not go through the drawer breaking it. I did not need to see anything else & made my decision right there,, so thank you Ashley for a Grand experience & as well to Brian the store manager + Brock the sales associate.

Friendly, not at all pushy. Allowed me to spend time looking around without feeling pressured, but was available to answer any questions. Would definitely return.

Rosa and Bryan are by far the absolute BEST! Their patience, knowledge and willingness to listen and work with us is off the charts! Whether youre looking for a house full of furniture or a simple vase, youll never regret spending your money there! Rosa - Congrats again on 1 Million!!!!

Rosa was an amazing sales representative. She was kind, knowagble and reliable.

Rosa was professional, knowledgeable, caring....amazing!!! Prices are great and selection is awesome!

Had what I needed in stock and promised delivery when I needed it. We’ll see how they do with that. Another project can’t finish until this order arrives.

I ordered a Leesworth reclining sofa last Thursday or Friday and it was delivered today. I bought the ocean (dark blue) color and I like it very much. So many leather furniture is either brown or black. The service was excellent. I spoke with Zia on the phone and then Rosa in the store. The next day I called and Rosa helped me. I didn't even need to drive back to the store to place my order and pay. The price was surprisingly low. Habitat for Humanity picked up my old loveseat yesterday and Ashley delivered today around noon. Very easy and good experience. There was no hype. Ashley came through on every promise. Having a local store makes a big difference as does having excellent employees.

During a recent visit to Ashley Furniture, I had the unfortunate experience of dealing with an employee named Lawrence. To say his attitude was unpleasant would be an understatement. His lack of professionalism was palpable—sneering remarks, dismissive responses, and a distinct air of superiority that seemed entirely out of place in a customer service role. It's baffling how someone with such poor social skills and a complete disregard for customer satisfaction could be employed in a position that requires interaction with the public. My experience with Lawrence made it painfully clear that Ashley Furniture's hiring standards must be disturbingly low—or perhaps they're unaware of the damage this one individual is doing to their reputation.Regardless of his role at Ashely he doesn’t seem fit for it. Store Manager is the exact contrary, very professional, goes above and beyond for customers, willingly to find a solution to any obstacle and expects the same of his salesmen; Brock most notably. To have the efforts of these gentlemen undercut by Lawrence is a shame and regrettable.

Would give 0 stars if possible and probably the most untrustworthy place a person could buy from do not trust or listen to any of their deals or promotions they don’t hold their word and the manager is on it to their delivery dates are faker then the people you’ll meet be prepared to wait months for something that was supposedly in stock and was going to be delivered in a week make sure you save all paperwork that contains what you paid for and the price because they will make a mess with your credit card which is sad because we’ve been frequent buyers until this last time

The sales man and manager were very helpful and I really appreciate the help they gave me and my girlfriend but Finance guy that old needs to get fired he was very rude and profiling me

Brock was very knowledgeable and extremely accommodating! He was a true pleasure to work with, and took very good care of us and so efficiently too! He is an asset to Ashley’s!!

I had a perfect experience. Brian was extremely helpful and guided me through my the buying process.

Brock was amazing to work with! Very helpful and professional!

I had great service, very helpful. Customer service was excellent! I will recommend friends and family to go Santa Fe Ashley’s furniture. Was very happy with my purchase!! Thank you again Jussiah very pleased with all your help we felt very special!!

Rosa, my sales person, was extremely helpful and did an excellent job with showing me options, finalizing the sale, and setting up delivery. The delivery exactly on time, and the driver and his helper used great care in placing my new bookcase exactly where I wanted. My furniture looks great in its new home!

We didn’t visit the Santa Fe store because of management we visited the Albuquerque store very polite staff

(Translated by Google) The staff very helpful and friendly. (Original) El personal muy servicial y amable.

Excellent service from order to pickup. It saved me so much time. Ask for Jussiah!

Personalized attention from Rosa Rodriguez, who was friendly and professional. She listened to what was important to us and found us the perfect pieces for our needs.

Our salesperson, Rose, was the BEST! She helped us put together a great living room set and plan for the future, too. We will be back for a mattress next!

Fish was very helpful and attentive helping us put together a big order. She and her manager, Brian, went out of their way to make sure we had a positive experience and received all available discounts for the Labor Day weekend sales. Overall, awesome service and great furniture.

Brian and his staff are amazing!!! We always have the best experience when going to Ashley’s. We always recommend this store!!

Staff was very helpful and not pushy. Was able to purchase exactly what I was looking for

Jussiah was very helpful as always! He is very knowledgeable about the furniture and provided us with recommendations. It was another pleasant experience where we left feeling like we were take care of😊

My business partner and I went into Ashley today with little hope of finding what we needed to furnish our new business. Surprise! We found so much! Beautiful art, sofa, buffet, mirrors and chairs! Our salesperson Ziah was incredibly helpful and we were able to open an account quickly to be able to pay out our purchases over 12 months with 0% interest! Starting a new business is not for the faint of heart but Ashley and Ziah made it affordable and efficient! Fantastic experience!

Brock and Bryan were very professional and super helpful and made my shopping experience amazing. I left today with a great mattress. Thank you both for all the help

Great guys!

Mr Jerome Salazar was most helpful, his customer-centered ethic not lost on us.

Great customer service! It was a pleasure Anthony was a great salesman and manager Anthony was great as well. I would definitely recommend both for a great shopping experience.

Help knowledgeable. Kind and friendly.

Great fast easy experience! Found what we wanted plus more! Beautiful store! Jerome is a very pleasant salesman.

Very helpful.

We were able to walk Around and get a feel of all the sofas and selected the one best to meet out families needs! The sales rep was polite and informative. Very helpful during the entire process!

Went in to find a bed for the guestroom that was needed asap. Was shown good options at good price points. Staff was helpful but didnt hover. Ended up with a wonderful new bed frame and mattress for delivery this week

Had a great experience today

Very pleasant and professional. I was helped by 3 different people and I found Brock Barret to be the best and most professional. He was so helpful.

Very professional and attentive sales dept

Really enjoyed my visit and the showroom.

Amazing customer service at Ashley!! Our salesmen was Brock very knowledgeable and good at his job!! He definitely went above and beyond for us. Will definitely be back in the future!

Amazing staff, very helpful & very knowledgeable! Zaih helped us get the furniture that we needed for our new place. She was a breath of fresh air! She needs a raise !

I purchased a couch, and chair. Ziah Bodei was very helpful, professional, and friendly. She answered all my questions, and I was very pleased with the quality of the furniture. The man behind the counter was very helpful too.

Anthony was very honest, caring and straightforward on the sale, spent time to show me different sofas and explained the mattress benefits to the T, gave me a great deal and his manager was awesome.

Had a hard time with my financing paperwork, had to go back a second time but Jussiah and Lawrence were respectful and amazing. While it was frustrating, they made things easier on me and tried to get everything done in a timely manner. Just wish I could get my items a few days sooner! That is my only issue.

Jussiah Sanchez is an excellent salesman, patient, knowledgeable and friendly.

Excellent customer service Jussiah. Lawrence was very friendly as well. Great first experience. I was extremely satisfied and appreciated the opportunity to test out the mattresses before making a decision. I recommend this store to those that would like an awesome experience:)

Place is horrible and they rip people off there all making deals then change paperwork I have someone looking into my case they are horrible don't shop here and the manager is a joke order over 3000 dollars and they couldn't deliver half the stuff trying to get the stuff removed off a card is a joke cause they will not right anything stating there a mess at that store and couldn't deliver more then half of the order

Ziah Bodei was very helpful and friendly.

It was great working with Ashley's in Santa Fe. Staff were nice and very helpful. Brock was our salesperson and was a pleasure to work with. He even came in on his day off to finish our transaction when we were ready to buy! Staff manager was also very helpful! Thank you.

We were met at the door by a most pleasant and knowledgeable store representative named Rosa. After a brief conversation, we were directed to the short list of sofas that met our specifications. After choosing a wonderful sofa and loveseat set, we were directed to sales where Brian made the checkout process just as pleasant. Thank you SmAshley’s!

Incredible nice, efficient, and helpful salesperson who was not pushy but extremely well-informed. Could not have gone more smoothky.

We had a very good experience. We will return to buy other items soon.

Nice store and salesman Jerome was very helpful in setting me up with a new sofa and recliner combo for my new location

We had a great visit to your store, Rosa was very helpful. She was very informative and professional. Can't give her enough praise.

Busy but we were acknowledged right away. Great service and friendly personnel

Anthony was very helpful and we purchased a new bedroom set in a very reasonable amount of time.

I have to say that I had been to other places to look at living room furniture- Long story short the customer service here at Ashley's was the best. They are so very helpful and the Manager Brian was super nice. I totally recommend this place. This is where I'll be buying my new bedroom set here in the future.

So glad I gave Ashley Furniture in Santa Fe a try after having a less than a stellar experience at the Atlanta location. What a difference good honest people make! The store manager was incredibly helpful and took care of all me needs and found me exactly what I wanted in a sofa, loveseat, chair and rug. Excellent experience.

Jussiah, was helpful and friendly. The entire process was stressless and enjoyable.

Ziah provided excellent customer service helping us with product selection, financing and delivery. She was professional and friendly. She made the experience pleasant and easy.

I purchased 3 items from the Santa Fe store. Not once, period, was I told that the items would be unassembled. When does someone buy furniture that is unfinished? When I went to pickup my furniture, they were in small boxes. When I called, I was told that I didn't purchase the "White Glove Service" which means that if I wanted the furniture complete, I would have to pay more. Again, I was never told that it would be unassembled. They would not take the items back, send someone to assemble, or refund my $700. They are unprofessional, dishonest and incompetent.

I felt like our sales man was new or not very prepared. I asked what size the table was we were looking at and he said he needed to get a tape measure. When he got back with it he gave it to me to measure the table . I was in design in Dallas and this was very unprofessional. Every question I asked he had to stop and say I’ll be back . It took forever. Hopefully the table we ordered will get there on time and everything will go smooth .

Rosa was a delightful salesperson. We enjoyed working with her

Interesting selling structure

We were shopping for furniture and our experience was great. Every employee was available to assist us, but Jerome was so helpful and assisted us from start to finish. Thank you!

Hello again. Somehow my post got lost on my end and it was sent to you. I’d like to finish where I think I left off. I wish I could find my original post. My husband and I bought a love seat and chair in a half on Monday 6/17/24. We returned to pick our furniture up on Tuesday 6/18/24. Signed the paperwork that we picked up our furniture. There also was a rug that was with the love seat and chair 1/2. We liked that too, but didn’t buy it the day before so we bought it when we picked up our furniture. We also bought the extra warranty. Lee and Josiah helped put our furniture and rug in to our truck, which was not an easy task! We didn’t have enough rope, so Lee gave us some he had. He made sure all our stuff was tied tight and secure. We had a drive to go, we live in Taos. Anyway, I know both of my posts are long, but I wanted to give in detail how hard, but not pushy, all these people helped us! Thank you so much, Lee and Josiah, for putting our furniture safely in our truck. Thank you so much Jerome for helping us with our purchase. Last but not least, a BIG THANK YOU TO ROSA!!!! Her kindness, patience and support was out of this world!!! I can’t say enough about her. Thank you to the Ashley Team in Santa Fe: Rosa, Josiah, Lee and Jerome. Sincerely, Rich and Deborah

Rosa was such a professional when helping us order the patio set we wanted. She was patient, kind, efficient, professional. We will be going back just because of the wonderful customer service Rosa provided!

Great place. Thanks to so much help and attention from our salesmen. Anthony with the tie. First time to buy new furniture. He made it easy.

Excellent service, selection and payment options. Thanks, T-Bone for the great customer service!

If you are looking to make payments on a purchase, never use the financing department that is in house it is called Ecima! You will end up paying about 3+ times the original amount of the product if you can’t pay it off within the three months. This is not some thing that they tell you when you purchase the furniture! Only shop here if you’re able to buy your purchase in full!

They were able to rush order a bed to accommodate my schedule, were very helpful in understanding options for purchasing, and the store was very neat with very kind employees. T-bone was a great salesman and offered me advice for Santa Fe since I'm new and moving into the area. Would shop here again!

Geat staff manager was really helpful. As well as all others who worked there. Great deals and quality furniture.

Charming, direct, and helpful person.😊

Was met at the door. Offered sales immediately and when they would expire. Spent a few minutes with a staff member discussing material types and durability. We were shopping for new home purchased and found some really nice items. Can't wait till home is ready and furniture to arrive. Staff was short handed but was very attending and helpful. Gave us great deal with no hassle and bully tactics. Really made me feel I was shopping at my pace for what I wanted.

Sales Rep Mr. Jessiah Sanchez greeted our family and was very kind and professional. My wife told him exactly what we were looking for and he directed us to the showroom. Mr. Sanchez didn't push us to buy anything but took time to explain to us how the functions of the bed we were interested in purchasing. Mr. Sanchez provided us with the Memorial Day discount and looked into what else he could do to assure us being able to purchase what we wanted. The Store Manager went to congratulate and thank us for our business and he was very kind and professional as well! I recommend you go visit Mr. J. Sanchez if you are looking into purchasing Bedroom or Furniture sets for your home!

Super friendly and helpful. It was a great experience.

The Ashley representative was personable, polite, and knowledgeable. A great buying experience.

Jerome did a great job. We were in good hands with him. He really knows the product line and how it fit with our needs. He suggested that once we got our bed, to raise the head about 12 degrees as a way to effectively deal with snoring. (The head or feet on our base can raise or lower.) It worked!👍

Great service, pleasant. Staff was knowledgeable and helpful.

The sales person was very friendly and helpful at the sale. The phone system and confirmation of credit card purchase from Ashley back to the sales rep has be unsatisfactory.

I cannot express my gratitude enough! My mom is getting out of the hospital in the next couple of weeks after having numerous surgeries including 2 brain surgeries, procedures to remove blood clots and possible amputation next month. Jussiah was professional, listened to my needs, gave me the best deal and left me leaving Ashley in tears (of joy). Thank you Team Ashley! I got exactly what I needed in my budget. You have a loyal customer for life!

Absolutely wonderful, helpful, knowledgeable, friendly, personable service! Will definitely be going back.

Our experience was great and Jerome was amazing, so knowledgeable and helpful when we decided to make a purchase.

The staff was easy to deal with, friendly, and efficient !

Jeremy very knowledgeable and friendly

ANTONIO GAMBOA was great to work with. No pressure I knew what I wanted to look at and size of couch. He showed me the options and one I was not aware of. Process was easy. I would go back.

The sales person Jerome was really friendly and was really helpful. I would definitely go back again.

Ziah was great and capable of handling my sofa needs.

Ziah was our amazing sales associate! She answered our questions and negotiated a very excellent discount for us!

Ashley’s delivery personnel and service were professional, staff placed the mattresses on an existing bed frame. We did not experience any issues and I would recommend Ashley’s.

Rosa was a great sales person. I had a great experience and found what I needed with no issues. Thank you!

Incredibly disappointed. Was delivered a broken bed, on 4/16, told it was fine to sleep on and I'd be getting the replacement broken part in the next day or so. Bed broke worse sleeping on it and parts are now over 6 weeks out leaving me sleeping on a mattress on the floor. Horrible customer service and communication. Will definitely be the last thing I ever purchase from them. Save yourself the hassle and buy somewhere that treats you better and is honest with you.

Very satisfied with the delivery guys they are very friendly and helpful Cory and his partner we give them a big 👍10

Guy with the bow tie was excellent and had great customer service. Answered all our questions. Thank you for a great experience

(Translated by Google) Excellent service!!! 100% recommended!!!! (Original) Excelente servicio!!! Recomendado 100%!!!!

I am deeply disappointed with my experience with Ashley Furniture. I purchased a bedroom set from their Santa Fe, NM store in August 2022, and it has been nothing but trouble since day one. To start with, the delivery process was a nightmare. The delivery men marked up my walls, damaging them in the process, and even ruined one of the nightstands. While they did replace the damaged nightstand, they completely neglected to address the damage they caused to my walls, leaving me to foot the bill for repairs. The $200 reimbursement offered was laughably inadequate considering the extent of the damage. Now, just over a year later, the drawers of the bedroom set are falling apart. The side bars are coming off, and the wood is so flimsy that I can't even attempt to fix them myself. When I reached out to Ashley Furniture's customer service to inquire about warranty coverage, I was met with a dismissive response. I was informed that the warranty period had expired after just one year, leaving me responsible for any repairs. To make matters worse, I received a call from Ashley Furniture's corporate office, where I was told in no uncertain terms that they would not replace or repair the furniture, citing the expired warranty. This level of disregard for their customers is simply unacceptable. I expected better from a company like Ashley Furniture, but unfortunately, their poor quality products and lackluster customer service have left me deeply dissatisfied. I strongly advise anyone considering purchasing furniture from Ashley Furniture to think twice and explore other options.

Orlando and another employee from Ashley Furniture showed up at my house at the perfect time. I received text updates on their ETA which was great! When they arrived they got right to work. My house has some clutter in it and they did an awesome job maneuvering around it. They were hardworking, polite, and overall good pleasure working with. They set up the Furniture in a timely fashion and they put it exactly where I had asked them too. They made me feel comfortable and important as a customer. I'm extremely pleased with the way my entire purchase and delivery went with Ashley Furniture. The furniture is beautiful and exactly what my sons and I wanted. I will definitely be recommending Ashley Furniture to my family and friends.

Ziah was tremendously kind, helpful and patient when helping us with our purchase!

A wonderful shopping experience! Ziah treated us like VIP customers, helping us reach important decisions about furnishing our new home. A real professional- efficient, patient. friendly and knowledgeable We can’t wait to come back for more!

Amazing service. Both gentlemen were very helpful and informative. Anthony with a bow tie was great.

Tony with the bow tie is professional and helpful. Very satisfied customer!

We went to Ashley home furniture to buy a loveseat for our sitting room. The guy with the bowtie was super helpful and we ended up getting two end tables and two lamps as well! He made sure that we received discounts and arranged for the delivery to fit our schedule. Thank you, guy with the bowtie!

The guy with the bowtie.

Great friendly customer service!! Anthony was awesome !!

Polite, knowledgeable staff, informative on items we looked at. Store well kept and had a large selection of items we were looking for. Pleasurable shopping experience.

To file a warranty for a piece of furniture is a nightmare, I have been waiting 3 months to get a sleeper sofa fixed, do not buy from Ashley furniture!

Fantastic, welcoming service. I went in for a guest bed + came out with a couple of counter chairs and a sofa. I'm new to the area and I need lots of new furniture! Tony (aka, T-bone) was amazing! He helped me pick out some new new furniture and even gave me some tips for some local restaurants.

Thank you Anthony! You answered every question I could think of, you were patient with me and my family, and you addressed every concern and want that I had. Now, that being said, their logistics department and coordination for shipping is a disaster. We originally talked about a delivery date 2 weeks out because the recliner was in stock. I called to see if I could pay for some sort of rush shipping. Not available. That's fine. Then I was informed that the deadliest delivery was approximately 8 weeks out. At that point I was rather confused and asked if I could have someone come pick it up at the store. Can't pick it up at the store. Got it. They ship from the warehouse an hour from their store. Can't pick it up there either. So the woman I spoke with said she would try to put me down for a delivery 3 weeks out, 4 weeks from date of purchase. No choice I said okay. Back on the Internet I found that Ashley has a sale on their Amazon store and guaranteed delivery in 3 days. I called to confirm it on their national line with my zip code. It was accurate and they could have it shipped that day or the next depending on the stores fulfillment capability and workload. So the woman went ahead and cancelled my order so I could go through Amazon. Excited it would be here this week and for 300 less, I quickly ordered it. Two days later they cancelled the Amazon order with no justification. Going to try another place now. If only they could keep up with their sales department.

My husband and I went looking for a mattress and box spring. After trying out several we found what we were looking for. The young man that was helping us was very helpful.

Great service and friendly!!!!

Very professional, friendly and very educated on product. Will definitely recommend family and friends to shop at Ashley's in Santa fe.

Great selection and fantastic staff who were able to help us select our prefect couch and chairs.

My husband and I had a wonderful experience at Ashley's, we came into the store looking for a good choice for a bed and we had the greatest help, the expert in mattress which I believe is name was Tony, was an amazing advisor and helped us since the beginning, and took the time to show us several options for our needs, the whole staff was so nice and friendly even with our little one, I would definitely recommend the store and I would give it a 10 star if I could just for the customer service 💙

Jerome was ver helpful, patient and I really appreciate that. I recommend you go do business with Jerome.

I had a great experience at this store! The staff went out of their way to answer ALL my questions and help me with any concerns! Thank you all!!

Staff was very friendly and didn't attack us entering the building like used car sells men. My family walked looking at the furniture and were offered water. No pressure furniture store.

I always have a great experience shopping here.

Charged me hundreds over price posted online - when I asked about it they said sales are final. Don’t shop here.

It was a pleasure shopping at Ashley's furniture today. Your employee is knowledgeable and most professional. I will be back to shop with her soon !

When I am in big purchase mode, I prefer as little or much sales staff contact as I need which worked fine at Ashley. When I had decided on the two pieces I wanted, of course the staff made the transaction as seamless as possible. When the delivery arrived, the team brought my new sofa and loveseat in and positioned them just where I wanted. Everyone from start to finish was polite, helpful and friendly. Perfecto!

Everyone was very pleasant to us when we were at the store and Rosa our representative did this, especially good job, working us through our selection and purchase

We received our new furniture in December. Neither the couch or chair sit like the one in the store. They are both very uncomfortable. We have had to schedule two repairs already. The person that left today told us before the fix that it wouldn't work. They also said to call the store demand a replacement of a third of the couch. I will never shop at Ashley again. Very disappointing from a store I used to like.

The delivery team was so polite and professional. Our sales rep was very personable.

Great group of people. Jussiah Sanchez took exceptional care of us. No pressure environment but more than happy to share information and take care of us when we asked. Very happy with our purchase from Ashley furniture!

I had a great experience buying a lift chair for my dad. Ziah was super patient and helpful to me at a difficult time. Thanks for your help Ziah!

Beverly Sanchez greeted us at the door with a smile and was extremely helpful while we were picking out a mattress to buy. She was very courteous and knowledgeable. We would recommend Ashley Furniture and Beverly for your household needs!

The sales staff at the Santa Fe Ashley store were very patient & knowledgeable in helping me choose the furniture that I needed. They were also very helpful when there was some confusion about the delivery of my order. I was grateful for their help & professional response. Thank Bryan, Anthony, & the Santa Fe Ashley crew!

Jussiah Sanchez was very courteous and helpful. After listening to me he found the perfect bed and mattress that fit our needs. Everything went very smoothly. I am so glad I stopped at your store.

Rosa Rodríguez was awesome! She explained everything and was so kind to my elderly mother.

If you go in, ask for Rosa, she’s the best. 10/10 would get furniture again.

Great service, friendly and respectful

It was a good experience. Your employees and staff are very knowledgeable and what they’re selling. I appreciate the time and they gave me.

Today was amazing! The staff was very attentive to us. We did have to wait some time after we made our furniture choices. Everything was loaded for us and we took everything we got with us. Overall great experience!

Anthony was very kind, patient and helpfull. I was very happy with my experience buying from your store. Thank you!

Please do not sell any furniture out side of New Mexico. Bought my recliner in Sante Fe last May of 22, shipped to Farmington New Mexico via Ignacio Colorado. Chair has had problems with motor and cannot find any one of your people from GBS (third contract company) to fix due to it being outside of New Mexico. In order to fix the Chair I would have to have some one from Florida fly in to Colorado to fix under Warranty. I would have to pay out of my pocket. How stupid is that for a 5 year warranty? I was able to get the part and fix myself .You folks did a chair replacement ( thank you) I have disposed of the old char in another room and works great and now I have two recliners . Will never buy another piece of furniture much less an extended warranty from Ashley’s again.

T-Bone was very helpful and social.

The staff is friendly and really offers to help. Their selection is nice with prices for all.

Friendly employees, nice layout of furniture, good prices. Ended up with a new couch that is very comfortable and will be delivered next week! Jerome made the purchase easy. He was very nice and professional.

We were very pleased with the service everyone was very helpful and everything was explained to us we were especially happy to learn this company is Christian owned we will shop here again

Very happy with our purchases!!!

My husband and I had a great experience! Just moved to the city and wanted to find our first couch. Ziah was extremely helpful in working through options and ultimately finding our ideal couch. We even were able to get a great deal on delivery & protection. Would highly recommend this store! May even come back to complete the collection!

Competent and professional

The service was great!

Brian was very helpful. Found a perfect cabinet for what I need

Very friendly and helpful. Worked hard to earn our business.

Customer service was great, and the people that set up my living room set were awesome. I highly recommended Ashley, and I will definitely be a returning customer with other things I will need later on

Went into the Santa Fe NM store looking for a queen bed, just the bed nothing else. I explained that it was for an extra bedroom that would be used by our 2 small grand sons so it had to be sturdy. Upon looking at all their beds we realized that they were not made of wood rather what looked like particle board covered in what seemed to be plastic made to look like wood!? They were so cheaply manufactured that were still scratching our heads as to why they were so expensive! Not spending over $1000 on a plastic bed!

Selling Sales Manager was very knowledgeable and helpful. Easy to work with as we decided on our purchase.

For the most part it was a good experience

Purchased a sofa with ottoman. Sales person was thorough and made sure each item was on invoice - and even brought out tape measure to ensure right combination on order form!

Very helpful in helping us find a sofa sleeper.

Store is clean and organized. Jerome is the only sales associate that came up to us during both of our visits. He made the sale

When I checked in about an unexpected delay with an online order from Ashley, the manager here got me $500 off my previous order cost. Today, I had a call notifying me that the store managed to cut a week and a half off of my delivery time. Big shout out to Bryan and Rosa at the Cerillos Road location in Santa Fe for their help!

Professional and courteous staff! Rosa and Jeremy were extremely helpful and did an excellent job helping my wife and I.

Rosa from Ashley Homestore in Santa Fe, NM was very professional and helpful. She acknowledged our presence the minute we walked in the door and help us all the way to very end when purchasing our furniture. Thank you Rosa!

Jerome was especially helpful and very knowledgeable! Friendly team and there are lots of great quality furniture options!!!

Friendly service!

Ashly has great furniture and great staff.

Very nice and helpful folks to deal with and great store and environment!

We enjoyed working with Rosa today. She is everything a wonderful sales associate should be. You are lucky to have her!

Thank you Tbone!

It was a nice store an very good experience. I do plan on going back soon!

TBone and Rachel were very informative and helpful! We were thrilled to buy new furniture. Thank you.

Brian was so helpful and really worked to give me the best deal! I’ll be receiving my order in about a week and I can’t wait!

Everyone was very helpful and let me wander till I found what I was looking for.

Excellent staff , and stellar customer service. We will definitely shop here again and recommend it to all of our friends.

Very friendly and knowledgeable about priloducts being sold.

Super

I like the service, the knowledge, answered my questions , an explanation what I needed to know, polite and respectful.

Picked out an excellent couch and had lovely service. Delivery went above and beyond. Would definitely reccomend!

My salesperson, Jerome Salazar, was courteous, attentive without being constantly hanging around. He was knowledgeable concerning his store and products.

All staff very friendly and not annoying,Good thing!;; our sale rep was Rosa, was super nice and very professional with all questions and quick to answer our inquiries! Overall !!!! Rosa is excellent! And my hubby n have new design and theme with new living room and our whole master bedroom and bathroom!!!! Including lamps n very large rugs!!! Happy 😊 Santa Fe store the best location n service!

The guy that helped me and my husband with living room and bedroom furniture was very nice and helpful ...He worked with us and make sure we were happy and comfortable with our purchase 😊

T-Bone took great care of us. Friendly. Personable. I highly recommend this Ashley store.

Amazing service and delivery people were so amazing! Overall, it was the best experience!

Ashley Furniture, Santa Fe, is a must for anyone looking for furniture. The staff is friendly, extremely helpful and patient, especially bow tie Anthony. Cathy B

The whole experience was awesome.. from the sells person to the delivery guys.. gonna buy my dining room set as soon as I can in the near future… Thank-you.. Job well done.

Terrible. I placed an order with you specifically because you said it was in stock and would be delivered NLT 5 Dec. Not only did you screw the order up, (3) of the most important pieces didn't even arrive as guaranteed! Now you are telling me it will be mid to late Jan that I will receive my couch, chair and ottoman! This location, it's services and it's staff literally lied to me to simply make a sale. I will never do business with this location again and will make an effort to ensure others are aware of such practices and to take their business elsewhere in NM. Horrible and total dissatisfied. Sincerely, LTC (Ret) Cody Roberson

This is my 3rd time purchasing furniture from Ashley’s Furniture and I have been satisfied with both the customer service received and the items purchased.

Our salesman, Antonio but he goes by T-Bone was very nice and informative.

Excellent service courtesies fast

They were quick, courteous, and very helpful. I have bought from them before and will continue to!

Ashley furniture in Santa Fe was the best place to buy quality furniture. I have been shopping for living room furniture for months. The place I have gone to didn’t have customer service and quality. I’m a forever customer. Thank you Anthony Landeros for all of you help and time helping pick my living room furniture.

Service was good.

No high pressure sales. Rosa gave us space to look, and helped when we had questions. Ver professional.

Jerome was very helpful! 👍

Very helpful salesman and answered all of my questions.

Jussiah demonstrated a thorough knowledge of his furniture inventory and showed us several options to choose from. Veryy attentive and kind.

Quality service. Delivery from warehouse kind of shaky. Quality service at the Albquerque Store from the manager and TJ excellent service.* ALBUQUERQUE STORE.* Not the Santa Fe store. I bought my chair from the ALBUQUERQUE STORE. Not the Santa Fe store.

Really great customer service

Good and professional

The delivery was great. We thought our salesperson Jussiah was amazing however Jussiah told us our mattress didn't need a box spring and it did. We were very disappointed and the TV stand we were promised for delivery in 2 weeks will not be in for another 3 weeks. Needless to say we are disappointed because this is another disappointment as how times have changed. We.got another box spring at 50 percent less in our home town of LV NM For much less. Ashley quoted us over $400 for a box spring and our local Prices Furniture store sold it to us for appx. $290. WOW! I am OVER price gouging int the USA!!!

Professional, quick and ensured my furniture did not get damaged in the process of getting it installed.

I have bought both bedroom furniture and living room furniture from Ashley. And the delivery was pretty prompt. so I was disappointed when I was told that what we ordered this time would take 8 weeks for delivery.

I highly recommend going here to get your furniture!! The staff is very friendly, we went to get a bed on November 19, the guy helped us and gave us information. I HIGHLY RECOMMEND GOING HERE.

They delivered and put the furniture together in about 20 minutes! Amazing service!

I enjoyed working with T-bone! Excellent customer service.

The process of selecting an adjustable bed was made easy with the professional help of Rosa and Jerome at Ashley. Rosa helped us review the various options and select the one best for us. We're very pleased with the service and product.

👍🏼

U did great! I got all my stuff in 1 stop. Rosa was most helpful. Thankyou

The person that helped me was very helpful.over all experience was great .

World class sales people with heart and understanding. Brian and Jerome worked with me - and my budget. Thank you both!

Smooth and easy transaction.

The table I bought was a laminate and peeled and is showing signs of splitting elsewhere also within three months of purchase. Mind you it took a couple weeks to get it delivered. I've sent them pictures and filed a claim. They have a one year manufacturers warranty on their products but they won't respond to even look at the table because they said I didn't buy their extended warranty also. I decided at the time that in a year I would know if it was a quality product or not and it was covered until then. I guess that I got my answer. I have visited the store where I purchased it twice since and spoke to the manager who agreed that it looked like a manufactures defect (by my pictures) and they keep saying they will get back to me with a resolution. I have yet to hear from them and it's been over two months. This was an expensive table.

I bought a mattress from Ashley's and it turned out to be no good I've been trying to get something to be done and nobody wants to pay attention to what I say they keep putting it off I don't understand why if anyone hears me thank you

Rosa was very helpful and did not pressure us to make the sale.

The sales person (T-Bone) was rude and uninterested.

Wow, the service from Anthony was amazing! We've been working with him a lot in the past month, and he's been incredibly helpful. He's a great salesman who always puts customers first and is really friendly. He definitely deserves a raise!

I was so glad they had exactly what I needed available in the store. The salesman was very friendly and helpful.

Representative was prompted an very professional

Was a great service I drive from Albuquerque to Santa fe Ashley store here in Albuquerque they giving a bad customer service I do not recommend this store in Albuquerque go to santa fe they have better customer service. Rosa was amazing she giving a great customer service I appreciate to her I recommend my friends and family to go shopping at Ashley store in santa fe with Rosa she a great customer service.albuquerque Ashley store giving horrible customer service.

My experience at Ashley Store was exceptionally good. Jussiah was very professional and friendly. I would definitely recommend Ashley Store to my friends and tell them to ask for Jussiah.

Rosa was prompt, informed, and friendly. I enjoyed my experience thoroughly. I appreciated being helped by another woman.

Very helpful and pleased with my experience with Ashley. Delivery was on time and very good.

The young men were fabulous getting in the difficult driveway quickly and easily.

Very helpful salespeople; they took the time to help me find furniture for a relative moving into assisted living that was available on a short time frame.

Jussiah was absolutely amazing. Very knowledgable and professional!

Our salesman was knowledgeable and friendly.

Jussiah Sanchez was extremely helpful. He advised us and was very supportive.

I need someone to get back with me regarding the damage that was caused.

NOTE: I spoke with the manager and a refund is bring processed. I want to thank Brian for moving quickly to solve this issue. I have yet to receive the refund but it does take a few days. I just want to stress nothing against the staff at the Santa Fe store. They were just doing their job as told. The company on the other hand needs to be a little generous with trusting returning customers. It was a clearance item a small fraction of the inventory in store. I should have been trusted to proceed with the purchase and taken the item home as I live outside of Santa Fe county. We have purchased before from Ashley and both times there have been issues with payment processing. Last time it was a format problem with the payment. This time we went in and purchased a large TV Cabinet. While the payment for $583 was being processed the computer died. Our payment was taken immediately out of our account because it was a debit card. Ashley did not receive the payment on their end. So we were unable to bring the sale item home. I should of stayed until it was loaded into my truck because I had a receipt in hand. But giving the benefit of the doubt my wife and I left. Now I’m realizing I paid for an item and was told I could not bring it home which I felt was not right. Today I spoke with a representative with s foreign accent who told me I hand to wait 24 to 48 hours to get an answer of when my money will be returned or I can get the item. I’m very very angry and frustrated to where I want to go to the store and demand my item be given to me or an immediate refund. Please help! Or you are going to loose future business from me as well as many other people in Santa Fe.

Great Thanks

Great help! Great service! Very happy with my purchase.

Excellent customer service. Staff was very friendly, offered us bottled water. Salesperson was knowledgeable about the furniture, the pricing, and took time to answer our questions and to help us find what we were looking for. We didn't feel rushed. The experience was great!

My experience at Ashley was beyond amazing 👏 The Staff around was verry helpful to pointing me in the right direction, They had an amazing sale and also I really have to point out, they were verry patient with me ❤️👍 I found my dream living room set at Ashley 🫠🫠🫠

Very Helpful & knowledgeable about the furniture! Great group at Ashley Furniture in Santa Fe!

I had a great experience at Ashley’s! I worked with Jerome who was helpful without hovering. He helped me select the perfect pieces for my new home and the prices were very budget-friendly. I highly recommend both Jerome and Ashley’s!

Rosa Rodriguez helped me find the perfect piece of furniture for my daughter's condo today. So many great choices and she walked me through all the options, not only in the Ashley Santa Fe showroom, but also all the online options. Many items were available in their Albuquerque warehouse, so no long wait for delivery or pickup. Great customer service experience. Thanks Rosa!

The person who helped me is nice and explained the benefits of using the bed. I bought the pillow and wow! it is soft and I was able to sleep nicely. No pain on the shoulder waking up.

I was there for a long time deciding what sofa to buy. They were very patient and let me take my time so I could make the right decision.

Anthony Montoya was great! It was a very enjoyable experience and we got great furniture and a good deal. The couch was supposed to come with pillows. None were delivered with the couch, and after much runaround, we gave up. 😟

Great service

The sales clerk Rosa was very nice, explained things to us trying to find the merchandise we were looking for.

Great customer service. Had the furniture we were looking for at a discounted price.

Jerome was very helpful. Good experience shopping there. I found a great deal on a leather recliner. I will definitely be back to shop for a sofa and dining set.

Great service. Jerome was just fantastic and worked with us to find catalog items, establish delivery, and secure financing. He was patient and kind. We had a wonderful experience. I would recommend Ashley to anyone. GREAT!!!! Thank you 😊

The service provided by Rosa and Bryan was exceptional.. they are professional and friendly and helped with my decision making for the perfect furniture for my home. I would definitely recommend you ask for them at Ashley's

Rosa made it a pleasant experience she listened to my wants and made the process simple. Within 30 minutes I had found and purchased my new couch.

Friendly service, great deals. Thanks.

Staff were very helpful and patient with us. Went in to the store about a couple hours within closing and by the time we decided on what we were going to purchase, he worked with us patiently and completed the order with a good attitude and was friendly. I don't remember his first name but his last name was Sanchez.

I met the best sales person (T-Bone)! He showed me exactly what I wanted in a short time. I loved my purchase and can’t wait till they are delivered!! Thank you so much.

Excellent service! I couldn’t be happier!

Great !

Friendly and knowledgeable staff ready to help you out!

Our salesman was very knowledgeable.

Karly was very nice and friendly and knowledgeable. Our purchase of living room furniture went smoothly. We will shop there again in the future when the need arises.

I set out to buy some poufs and much to my delight, Santa Fe Ashley store had exactly what a I wanted. Sakes associate, Rosa, had awesome customer service. Thank you!

Great salesperson!

I love Ashley Furniture....went in to buy 2 chairs and walked out with a sofa, love seat, recliner/rocker and a rug! Very reasonably priced. Sales folks (store manager Brian and rep Rosa) were helpful, but not pushy. Neither followed me around the store but came quickly when I asked. I will always go to Ashley's first!

From the moment I walked in, Josiah was very welcoming. He definitely goes out of his way for his customers to leave satisfied on their choice. Great experience!

Best service

Thank you I had a wonderful visit

Great service

Jussiah really went above and beyond for us. He was very attentive, patient, and informative. They were short staffed when we were there but; Jussiah and Vince communicated with each other and us to ensure we had a seamless experience. The delivery of our bedroom set was also exceptional, the delivery men were efficient and handled our furniture with care. My partner and I look forward to receiving our sectional next. I would 100% return for more furniture in the future.

Jerome and his staff were great. The selection and purchasing process were straightforward and they worked hard to get us the price point we were looking for.

Sales person was amazing! But they didn't have the items I wanted, either have to wait 4 weeks or wait till they can deliver..

Great fast customer service, I really love it karli was so nice and professional

Anthony gave us great service. He was very knowledgeable of the products considering he has only been there a month. He also made sure the first customer representative we worked with a couple of months ago would share in the commission for the sale. The only criticism I would have is there is a lack of inventory and no outdoor furniture on display. I realize the footprint of the store is small but if it could be expanded somehow, it would probably bring in more sales.

T-Bone Gamboa is very friendly and knowledgeable. He answered all of our questions and addressed our concerns. Will be going back for future furniture needs!

Jussiah was wonderful with us, explained everything in detail and made us feel at home! Great service

Antony Montoya was very helpful. I am very happy with my purchase. Thank you for all yor help.

It was a great experience, all employees are nice.

Karli and her manager (Bryan?) were amazing; treated me like old friends and helped me get what I needed; will definitely be a return customer

Straight forward process and didn't try to upsell anything

Great costumer service , there fast and very friendly and help with what u need

Jerome S. What an amazing gentleman. Welcoming helpful, caring. He deserves a raise .Thank you. We will be back soon.

Karli was great to work with. She was extremely helpful and her customer service skills were excellent! She went above and beyond to help me make decisions, she was highly attentive to my needs and she exceeded my expectations! Overall extremely satisfied with the service I received during the time I was at the store. Definitely a returning and happy customer 😊

Karli was a delight.

Will never go to this store again !! Was in there shopping for a love seat recliner . And as we were doing the paperwork to get it finalized the one that was helping us out left in the middle of it and brought a different person to finish the paperwork for us .. that was the first problem second was they had the delivery address and information all wrong when we called customer service to straighten it out they were being rude . And was asking for more information to verify it was us even though we provided all the necessary information !! Waited for a month and a half to find out that our order was still on back order since the time we purchased it!! they never told us from the beginning it was not in stock ... finally went back after a month and a half to cancel our order and asked for a receipt to say the cancelation was being processed and they couldn't provide us with one!! But said it was canceled that we should get our refund within 7 days... two weeks later still no refund!! had to call someone for an explanation and it was all through text what kinda store is this that you can not get a hold of a live person !!!.. by the time we finally got a hold of someone they said the order was never canceled.. I would not recommend Ashleys store to anyone !! Would not give any stars if I could but could not post unless I did 😒

It's a really nice store, though a bit pricey. The staff are very helpful and knowledgeable.

Carli was so attentive to our needs and make the experience amazing. Thank you Carli for all your help.

Very helpful

The Ashley team and delivery crew bent over backwards to get our bed frame and dresser delivered to us. Now that we need repairs and replacement parts, it’s the complete opposite. I should have listened to my gut instinct when looking at the completed bed frame. I dismissed the Flimsy supports thinking “it’s Ashley so it should be fine.” Welp, the center supports all collapsed from the headboard to the foot. Some of the struts snapped, others the screws are bent. I reported it right away and we were told it would be fixed within two weeks. I was told to send pictures, explain the damage, and replacement parts would be delivered. Then someone would come out to fix it. That was more than a month ago. At this point, Makayla McAdams has stopped replying to my emails. Jussiah and T-Bone tell me there’s nothing they can do from their end. And all they keep saying is it will be taken care of but no information as to when. I’m expecting nothing else be done and as a customer I highly suggest taking your business elsewhere

Very poor experience with this store and the service provided. The $3,000 bed frame I purchased broke within 3 weeks of having it. When I tried to get it repaired within my 30 day warranty we were initially told it would be two weeks to get everything taken care of then all contact ceased. This all happened at the beginning of May, we are now mid June. There is no way to get ahold of the actual store because their call lines are always “non-operational” and email responses are no existent. When I FINALLY got in touch with someone from corporate to get a tracking number(because the store refused to provide one)for the replacement parts I saw it was delivered to the wrong address! I’d give zero stars if I could. This has all been a shady nightmare and feels like this place of business is being run by con men. I wouldn’t recommend buying from here.

I had such a good experience with Carli helping me through the whole time. She was so patient! Even with the printers being down, she was able to show me a couple of payment options and help me make a final decision. Now I can't wait to see the beautiful couches in my home .

The salesperson was very thorough, showed us different options. Happy with the furniture we got!

T-bone was very friendly and helpful with our selections!! Thanks again!

Outstanding service. Very knowledgeable

Jerome was lovely, didn't rush or pressure us and checked in with us at intervals that were helpful but not pushy.

Very nice and helpful staff. Great selection.

I knew what I wanted and my salesperson was the best! Less than an hour and I got a great deal!

Wonderful staff

Excellent service, very friendly and helpful

Karli helped us find what we needed and gave us a great deal

We had a great experience. The sales person was super friendly and very patient with my mom. I highly recommend furniture shopping here

T-Bone was great! Friendly and experienced!

The sales people were incredibly helpful with answering all my questions about my purchase. The delivery personnel were very careful carrying and setting up. Also very and friendly.

The person that helped me was very nice and knowledgeable!

I always have a good experience with Ashley Furniture. They have experienced and friendly staff that always offer good information and service! We keep going back year after year for all of our wants and needs.

Great customer service from Rosa. She was wonderful, provided the information I needed and helped me place an order.

Excellent customer service! Would definitely recommend.

It was okay, its a big store. And have lots of beautiful furniture. Expensive but, beautiful for those that can afford it.

All this over $100 pillow! They gave me another 800 number to call and all I got was send us the invoice! I sent the company photos of their defective pillow and this is what I got. Send us a copy of the invoice. well I've moved since I bought the product and I don't have the invoice. Actually I found the invoice and there was no pillow on it. You know this is the worst furniture company in history you can take your pillow and your furniture and have a nice day and that's putting it lightly. Have the CEO give me a call so we can talk about it if he has or she has time in his or her busy day. Otherwise I'll never buy another product for your company and my invoice was $6,800 for a bedroom set a TV stand. I don't have to add photos I already sent them in the first place all over $100 pillow. Again I sent the photos of the damaged pillow which is not normal wear and tear wear and tear should be after two or three years I'm a single guy I used the pillows myself and no one else.

Fast and easy, but wish I was able to collect my purchases at the store..

What a great experience. Carly was joy to work with. She’s cool, knowledgeable and did a great job helping us get what we needed. We strongly recommend Ashley furniture and carley. She needs a raise!