Ashley Store Santa Fe, NM

I got exactly what I wanted at the price I wanted and free delivery! What better customer service can you ask for? My salesman Marco was amazing! Thank you Ashley Furniture!

Jerome was a pleasure to work with. He was very helpful but not pushy. The other female manager interrupted, which was very rude of her. Upmost respect to Jerome for not letting it bother him. But let it be known, as a customer her actions were not appropriate.

Great customer service and fantastic selection of furniture!!

Rosa was excellent. I got exactly what I wanted.

Good experience but from my understanding it takes at least 4 weeks for delivery after order is placed my wife and I were not too happy about that. But overall a great experience

Ross was a wonderful sales representative. Very friendly and knowledgeable. She went over and beyond with me. Really appreciated her help.

The woman that helped me did a wonderful job and was very knowledgeable in the product. I don't remember names very well so please excuse my forgetfulness. Either way she did her job very professionally!

Great customer service, very knowledgeable and helpful

My experience buying my item was amazing. Gentlemen and manger (female) made my purchase fast, and peaceful. Both with very nice with great customer service skills. However, the delivery has been a total disaster. I was promised a certain date and my furniture did not come on date given. I had called to question this and was told I never scheduled anything. It was only an estimated arrival. (Not what my order states) I was given another date days later in which I did not get a confirmation. So I called myself the day before which is today to make sure I was going to receive my furniture tomorrow. I spoke to three people on the phone who hardly spoke English. Which stated there was no confirmation or set date for delivery. I finally spoke to manager, Jason. Who also let me know there was no confirmation of me accepting the delivery. Which was an absolute lie I had already been rescheduled twice. Jason was rude over the phone and had no customer service skills to relay my order was not gonna be here. He spoke to me bluntly and said I’m telling you your order will not be here tomorrow so you either have two options. It will be here next week or I will just cancel your order. Jason did not even apologize for the third mistake. Done. As a manager, I’m assuming, with his own personal experience, he would at least apologize but no, he was rude and blunt. I did let him know. He was being very disrespectful and rude. He acknowledged nothing of his behavior and continued. I have to admit I did get a little rowdy on the phone as he was being so disrespectful to me. He cared nothing about my order or my frustration. I had already had two set delivery date dates and both were lies. He showed no compassion towards my need. On another note, he hung up on me and that’s OK. I called back and asked to speak to somebody else to confirm for the third time I would receive my merchandise on the date given. And he just continued without acknowledging I did not want to speak to him any longer. Apparently, he did set my delivery date to next week And I am holding him accountable for this. I’m sorry that I’m writing this ugly review. I don’t always tend to write bad comments, but when somebody treats me like this, it’s unacceptable. I’m hoping after the third attempt, I receive my merchandise at a timely fashion. Definitely running away from purchasing the rest of the merchandise I needed in my new home. To the gentleman who helped me make this order and for the manager that was on the floor at this time who was a female You guys were exceptional. You made my buy , super easy And pleasant. Santa Fe, NM STORE

Sales person Rafael was very helpful. Explained alot of things about the product. Was funny and kept things light, never pushy. Delivery happened really close to time given. Delivery guys were very careful with our new furniture as well as our home. Setup everything and we love our new furniture.

Raphael, was very attentive, polite, knowledgeable, and courteous during my furniture shopping experience at Ashley. Raphael Thank you so much for hooking me up with an awesome bedroom set, I love it brother! Daniel

Good staff and service. Was assisted and treated well. Selected furniture with no pressure and given a good price.

The sales associate was great. He was professional, knowledgeable, friendly and courteous.

Thank you Rosa for making it a great experience

Rafael was incredibly helpful and patient with us as we made out choices.

Very attentive salesperson kind informative very nice experience

We had a wonderful experience with Rafael, and were able to get the perfect couch and tables at a great price! He made the furniture purchase seamless and we had fun.

Rosa was amazing she give us all options and she was open to answer any questions and she has a very good customer services.

Every time I go in they treat me the best no pressure

Marco was wonderful and helped us pick out the best couch. Highly recommend this location!

Had a fantastic experience with them. I was expecting to wait months for our couch and it was only a couple weeks. Our sales person Juju was great, will definitely ask for her if we need more furniture.

Service was amazing! Helped with all my questions. Helped with explaining everything to me

The associate was very helpful and provided great customer service!

Rafael is a great salesman and Damin is a great manager to help him

Great service and great deals. Ask for Ziah if you go in!

Anthony was a pleasure to do business with!

Several years ago I purchased lots of furniture from Ashley, and I was very disappointed with the store and with aspects of my purchase. However, I was in the market for a recliner to go with my couch, and after searching elsewhere to no avail, I returned to Ashley for my purchase. I’m so glad that I did! I say that because the representative, Jerome Salazar, was fantastic! He displayed a high level of patience, knowledge, creative suggestions, and he showed me repeatedly that he was interested in meeting my needs as a customer. He is of the highest caliber customer service representatives that I have ever worked with. If Ashley doesn’t treat him well, he can go anywhere and be hugely successful. Thank you, Jerome.

We bought a mattress today. great price, very comfortable and great customer service! Thank you Tony and Jerome!

Jerome Salazar helped pick out the perfect bed and also helped me score a great deal!

very friendly and knowledgeable

(Translated by Google) Excellent service Rosa had extraordinary service and attention (Original) Excelente servicio Rosa tuvo un servicio y atención extraordinario

Very friendly staff, process of check out was fast,also they help us to load the table and chairs

Found a beautiful sectional with many thanks to Audrey. We explained what we were looking for and she found the perfect one for us right away!

Very helpful sales associate and his name was Rafael . Very knowledgeable and was not a “pushy” kind of person

Audrey was professional, and super helpful!

Audrey was knowledgeable, friendly and helpful!!! A great experience:)

Great service, very knowledgeable and friendly staff, they worked a great deal for me.

On time and quick

Very enjoyable experience. The sales staff were great to work with. Rosa was so much help with showing us sofas and tables. Very professional, knowledgeable and kind.

We were very pleased with how competent and pleasant our sales person was. It did not take us long to finish our buisness.

Very knowledgeable and helpful

Audrey is the best sales woman in the world!

We had a great experience with Rafael, very helpful!

Super helpful and easy purchase

Large variety of furniture. All of it was nice and not overly expensive. Rafael was helpful, listened to what I wanted and then left me to browse after giving me direction. Super comfortable atmosphere. Plenty of parking.

Customer Service treated me very nice and patience with me.

Rosa was courteous, professional, honest, sweet, and down to earth. I enjoyed my experience at Ashley. Thanks Rosa!

We a really Good experience

Wonderful help, I found what I was looking for and theprocess was smooth. I will have my furniture in a short amount of time. I recommend Ashley for furniture buying.

Very good selection and the salesperson was knowledgeable and really professional

Easy experience! Thank you!

Ziah was very knowledgeable and very kind.

Updated review. My original review is below; I'm providing an update here to cover the resolution of our problem. Honestly, I don't write a ton of reviews; I'm vision-impaired and it's kind of a pain in the you-know-what. I will, however, take the time to update one if I garner more experience. What I've never done before is LOWER a rating after an experience. This time? Read on... Not too long after I posted my original review, we heard from Ashely's corporate support by both email and a phone message. The individual from corporate who left the message told us to take the mattress protector to the local store and we'd be refunded. So, today we did just that, stopping in while running errands. What a nightmare. When we approached customer service vice, the very first thing we were told is, "all sales are final." Then, suddenly there were four or five people there, all telling us how we were mistaken and that the cost of the protector had been taken off the cost of our furniture, it was just that simple. Then my spouse played the message from corporate. We were told that she was wrong, but we stuck to our guns on this one. After a lot of, well, pure BS, we eventually got the amount refunded to our account. All of this left an undeniably bad taste in our mouths. We both felt that not only had we been ganged up on, but treated pretty poorly overall. Hence the lowered rating. I don't like to say this about any business, but I can't recommend shopping there at all. As sad as it sound, the whole experience there felt like dealing with a particularly sleazy used car dealership, and we won't be going back. Period. Hopefully, someone will speak to those involved and explain what customer service means. It does not mean treating people so badly that they end up never wanting to come back to the store. Original review: I'm conflicted. We've had what I would call a mixed experience with Ashley. On the same visit, we purchased a couch and chair, as well as ordering a mattress. The couch and chair went well; it was a pretty clean purchase and they were delivered and set up professionally. No real complaints other than some attempts to push fabric guard treatment during the sale, which we did not want for various reasons. Now, on to the bed. Since we were trying out different options (I suffer from chronic pain thanks to an accident years ago) we selected a king-sized Tempur-pedic mattress but arranged to keep it on hold until one from another store we were trying was removed and refunded. As part of it, we were saddled with a $400 "mattress protector" that was necessary, we were told, to preserve the warranty because people ooze out fluids over time and the mattress soaks them up. Ewww... We took that home and stuck it, unopened, in the closet. In the mean time, we changed our minds, as we found what turned out to be a better option. That's when the fun started; not only did it take excessive time and many phone calls to get the order fully canceled, but we're apparently stuck with the "protector" as they refuse to take it back, citing the fact that it's bedding. Never mind that it's sealed and we never opened it. Which, frankly, is totally sleazy. If Ashly's mattress sales person had been up front about all of it, we would've left that in the store until we had the mattress. Instead, we're out $400 for something we don't need or want. This seems to be a problem with many places that sell mattresses; we had similar issues with another one in town. The lesson is to not take ANYTHING away from the store until you're sure you want to keep it, and make sure you know what you may be on the hook for. So, two stars. While the couch and chair are fine, the experience with the mattress has left us feeling disappointed and unlikely to give Ashly either a recommendation or more business. I hope they enjoy that $400, as we would've spent considerably more there in the future that we now will not.

I’d stay away from this place unless you just want to try out the furniture and buy online. I came in for Labor Day weekend and they tried to sell me a chair for $200 more than it was online. It was $599 and would’ve been over $700 shipped to my house. I got home and found the same exact chair for $399 online on their site. Not cool IMO. At the very least, always verify any deal they offer you online.

I walked in with my guard up, waiting to be met and "over-talked," talked to rather than listened to, or even left alone. My experience with Ziah, the assistant manager, couldn't have been more delightful and informative. She understood my situation and was helpful in her advice. I felt that my needs came first. And I was very impressed overall with the store, the way it's laid out, and the quality. A very pleasant experience.

Have never been so disappointed with a business. Went in to find recliner for my elderly mother. Found one we liked, was told price. Which was told 950+ by Rose. When about to walk out manager Damien offered assistance. Said he could match price we had been quoted at another furniture store. Of course we were grateful n happy about it. Made a purchase. However after arriving home. Went online to show my mother chair we purchased for her to find that we were not given a good deal but purchased a chair at regular price 700 + tax, not even sure if it is going to be the chair we wanted that was on the showroom floor. Again very disappointed and despite hoping to buy new furniture in the future. Very reluctant to ever consider this ashley location again. Had even offered holiday discount labor day, which we never got🤨

Excellent customer service.

T-Bone worked so hard with us to make our purchase come when we need it.

Very nice and helpful staff.

Our saleswoman juju was awesome. No high pressure and very attentive to what we were looking for. Took the time to focus on our wants. Would highly recommend this store to friends and family.

Love this place!!

Very helpful people and a nice selection of furniture.

Ordered furniture nearly a month ago first off the price on the set went up by over $1000 so had to settle for something else. Waited and waited no follow up and now that I reach out apparently the set I "settled" for has been discontinued. Mind you I had to reach out for the status . Needless to say bad customer service. Can't give my opinion on quality since I never received anything.

The salesman was professional and easy to work with.

Zia was amazing and helpful. Very chill. Did not feel pressured at all.

Rosa was amazing

Update: The number below to call back is no use. It's all automated and no person will answer. Meanwhile, I get a text that the delivery is coming 8-26 not 9-2. Not able to let anyone know this is a gated community and driver needs a gate code. I am beyond frustrated. Remains to be seen if I actually ever get the furniture. I came into the store and spoke to a very nice salesman (Anthony). Ultimately, I ended up ordering furniture on line. Herein lies the problem. They are SERIOUS issue with this Spencer Dufresne Group delivery company. I will probably cancel the order. Non-English speaking Customer Service who do nothing but REPEATEDLY give you lip service

Go literally anywhere else. You are better off throwing your money into a fire and making a pile out of the ashes to sit in. They will lie to you. Overcharge you by almost double. And you will never see your furniture. The employees seem to take joy in mocking you. This is far and away the worst experience anyone can have and you will never end up with a piece of furniture. Seriously do not waste your time or money going to this location. I’m not sure if they paid their salespeople to create accounts and then rate them highly, but it seems more likely than them spending time getting people their furniture that was ordered. They will lie through their teeth about when things will come and then laugh you out of the store when you come to find that nothing was ever shipped. Do yourself a favor and book a root canal instead.

excellent all around

Helpful staff, decent choices

Rosa was very knowledgeable and kind, especially to Mom. Thanks Rosa!

Jerome Salazar was extremely understanding of my needs and concerns.

Rosa was very helpful, answered all of my questions, did not pressure me in any way, and made my son and I feel comfortable. I would highly recommend this delightful young woman if you need any assistance in shopping for furniture.

Hi. I went to Ashley and bought a bed set, mattress, night stand, dresser, entertainment center and a green couch. I finally got my mattress today, it’s nice. I received the bedroom set three weeks ago and that was good. But I still haven’t received my couch. Apparently two came in to the warehouse but were damaged. My entertainment center is a week out. T-Bone was my salesman and he was exceptional. I’m just disappointed that it’s taken so long to get my furniture. The delivery guys have been timely and great as well. One last thing is I was told all Ashley furniture is made in the USA, when my bed frame clearly says Made in Vietnam. Kinda funny. I don’t care but whatever. So I give Ashley four stars.

customer service is pretty bad. I actually had to go up to a sales person. Nobody came and spoke to me. I want to be helped. I want to be sold and I just bought it cause it's a necessity.

Audrey really helped me. Great customer service and very patient with me changing my mind several times. 🙂

The saleslady, Audrey Martinez was very friendly and knowledgeable. Not a high pressure sales person.

Rosa was courteous and knowledgeable. The team does great work!

I made an online purchase in May. I recieved a message that my purchase would be delivered in two weeks. Closer to the delivery date I recieved a text message saying it won't be delivered and to choose another date. So I did. Then I get a phone call and representative had a completely different date. By this time it's July. I end up getting another phone call that again the delivery date will need to be changed. Apparently the text message schedule system and the representatives system don't talk to each other so I was accused of using the text message system that's not accurate. Well don't offer the text message updates if it's not accurate. I was told to ignore the texts and wait the following week for a representative to call me for another delivery date. Well now it's August. I have not received my order or had any phone call since the beginning of July. The delivery schedule dept needs to seriously get their stuff together. Ive never had this much trouble ordering online and having something delivered. The fact that no one has reached out to see if the item is still needed or canceled is very unprofessional. I don't believe I'll be ordering online from here anymore.

The gentleman who helped us (T-bone) was very pleasant. He got us in and out as quickly as possible a plus for me while still maintaining a high level of customer service and professionalism! We will definitely be returning.

Tony was very helpful and made a sale to us by letting us know the couch we were saw on the floor was available in a color we loved. Sold. We will be back for more!

Anthony was very helpful and knowledgeable about mattresses and furniture!!

Great experience from the beginning of my search to the end. Was greeted formally and assisted promptly. Brock, was of excellent assistance throughout my visit.

Great sales 👍 person audrey !!😀😀

The guys were on time , very professional and friendly and got it all set up for us in a timely matter

Juju was great very helpful and pleasant to deal with

Julia helped us find the perfect couch! She was patient and helpful and made us feel heard in what we wanted. Recommend everyone to go see her!

A wonderful experience which was refreshing and honestly unexpected these days. I was not rushed, pressured or intimidated to buy anything. I left excited about my new bed and sectional instead of nervous or frustrated. Thanks Rosa and the gang!

We came in yesterday looking for a couch. We were greeted by Rosa. She was amazing. So friendly and helpful. I’m 6’5 and 85% of my spine is fused. I needed a couch long enough and firm enough to lay on. Rosa helped us find a great option. Best of all the couch will be delivered in a couple of days. Great store. Better employees.

Rosa was great, professional and patient. Good experience

Mr Valdez and Tony were amazing, patient, helpful, and we will be back to work with them! Thank you! 🙏 we're slowly building our dream home and you guys are a huge part of it because of the service!

Ziah was great! We really enjoyed her customer service.

Everything was perfect. Appreciate it. Thank you!

Jerome Salazar was an excellent customer service representative. He offered us water, allowed us to check several recliners we were interested in without any pressure. He knew the inventory and the facts about the items. I highly recommend him for his expertise, experience and easy selling style. Thank you John & Andrea

Helpful staff and needed to get what I needed.

We were very pleased with Julie's service. She understood what we wanted and didn't show us anything we didn't like. We ended up buying a sofa and loveseat which I expect to enjoy for many years.

Rosa was extremely helpful and personable. We felt very well cared for.

Lots to choose from

We were able to find what we were looking for and at a reasonable price. Julie assisted us at the Santa Fe store, and spent a lot of time helping us put together the furniture we needed. She was very professional and attentive to our needs. Excellent customer service.

Very pleased with Ashley’s, made it simple and fast! Highly recommend! 10+ stars! ⭐️

They are very nice and work with customers. Top notch customer service!

Ziah was very helpful, professional and friendly.

Excellent customer service

Greeted at the front door by a sales woman who was dressed to the nines, polite, well mannered, friendly, and courtious. She answered every question and got me a great payment plan set up. I would highly recommend shopping there.

Good service by T- Bone.

I visited Ashley Furniture in Santa Fe and was pleasantly surprised. I didn't feel pressured or followed around by a Sales person. I was greeted by Ziah and looked around at my pace. I decided on two pieces I liked and Ziah worked out a deal with me. I had a really nice experience and highly recommend them. Thank you, Ashley and Ziah.

The 2 gentleman worked good together and had to take back the loveseat as they noticed it was not working properly and spoke with their boss and was told to return with it and will replace

Great service Ziah Bodei took her time to show us everything we needed from recliners to sleep comfort .

Grear service

Overall the place was great, the staff was great very helpful and responsive.

Most courteous and helpful. I they don't know the answer, thy go gind it. I am most pleased with their service. Second time shopping with them.

I bought a sofa bed on clearance and was never warned that it was damaged. When I set it up in my living room, things started falling off and we noticed hidden damage, but the seller never mentioned it. And because it's on clearance, it's obvious they won't return it or exchange it for another one. I'm sure.

Rafael was awesome!! I knew what I wanted to order and he made it simple and easy.

I’m very pleased with the employ’s I like the way they treated the customer 👍

I recently furnished my apartment and had an absolutely wonderful experience! I was looking for a bedframe, mattress, and sofa, and I'm thrilled to say I found exactly what I needed within my budget. A big shout-out to my salesperson, T-bone. He was incredibly knowledgeable, patient, and genuinely helpful. He guided me through the options without any pressure and with patience. His expertise made the whole process smooth and enjoyable.

T Bone is amazing. He gave us all the right answers to our questions, and gave us the best service. Very knowledgeable and friendly.

Attentive and informative salesperson and helpful management stepping in for salesperson.

Great experience with Jussiah! Highly recommend the store & him!

We had a great experience at Ashley Furniture. We worked with a wonderful associate, Anthony. He listened carefully and helped us make some great selections. His professionalism and attention to detail made the transaction seamless. We are very pleased and anxiously awaiting the arrival of our new furniture. Five stars!

The manager opened the store early for us since we were in the parking lot . We were greeted immediately. Positive attitude, a helper assisted at all times and answered all of our questions . We finally found our living room table . Great experience!

Manager Brock and Julie are awesome. Help our family out on everything that we were looking at. Answer all the hard questions. Knew all the info on there items in-stock A+++++ be going back to buy furniture

Great experience Josiah really treated us well. Listen to all of our concerns and worked with us to get our payment where we wanted it. We’re very happy with all of it. Great job.

William was prompt and pleasant.

Rosa was wonderful and very patient with me

Ziah was very helpful. Store was clean neat and organized. Prompt and effective customer service. Thank you

Audrey and Damian were very helpful when purchasing our furniture

Great service Anthony was wonderful very low pressure and helpful showed us exactly what we asked for in and out in 30 mins with a new couch

Fantastic. The salesperson was, knowledgeable, very nice and answered all of our questions professionally. Great experience. Will most likely return for future purchases.

Brock worked with us diligently, explained every detail with us. Excellent service!

Audrey and Jerome were amazing! They both were so helpful and patient.

Brock and Audrey helped my wife and I out tremendously yesterday. They were very kind and treated us with the upmost respect and understood our needs.

Excellent service, wonderful products. They all really went above and beyond to help get my items delivered as quickly as possible.

The service was amazing! We were greeted right away and were asked a lot of fact finding questions to help us narrow down our search. They made us feel comfortable to sit and try different furniture. We will be going back again

The sales woman was friendly, helpful, and knowledgeable. I was pleased with her and with my purchase.

Very friendly, great at pitching their business and selling you stuff, while being more or less respectful of financial limits. Left the store very happy with free accessories and an amazing bed on the way.

Excellent sales person. Knowledgeable, patient, willing to answer all questions with respect. No pressure to buy until we made up our mind.

Great!

Awesome. Delivery was flawless

Excellent staff!

Very friendly staff! Love this store! Will be back

We were greeted warmly by Julie right away and she was patient and very informative throughout our decision process. Everyone was very kind and attentive. We really enjoyed our experience!

Answered all my questions. Fairly priced. Courteous. Good experience.

(Translated by Google) Rafael is a great salesman! (Original) Rafael es un gran vendedor!

Julie was very helpful and answered all of our questions. We were able to find a great chair for our space.

Worked with Brock at this Ashley’s . He’s the go to guy for all your decorum decor needs. He will guide you from start to finish with patience. He is knowledgeable in all departments of the store to include but not limited to sofas, tables, and beds. Go to Ashley’s, but stay for Brock

None

Mr. Anthony Landeris and the Asst. Store manager were very helpful throughout the purchase process.

Great overall furniture shopping experience.

Our go to for all of our furniture needs

I made a first time purchase at ASHLEY. The furniture is great but the customer service….OUTSTANDING!!! Damian and Audrey. -what a team!!!! Ask for them and you won’t regret it.. LOVE THEM

Manager Brock Barrett and sales person Landeros were very helpful and friendly. We will definitely come back to this store

Loved the tracking app. Delivery and set up was very professional I would highly recommend buying from Ashley.

Damien and Landerous gave us an Amazing deal for our mattress and living room furniture. GREAT customer service.

Damian Valdez and Tony Landeros were awesome and very helpful and knowledgeable.

Both Julie and Rafael did a terrific job in Customer Service and Support. Very pleased and looking forward to our purchase being delivered early next week. Thank you for all your help.

Loved the selection. Loved the associates. I loved my experience. Also great prices. Delivery was done very professionally. Was very happy with everything.

We ran into an issue where we had missing info on our order so it went to layaway. Called the store and Rosa helped us sort everything out right away. She went above and beyond to correct the error and get our order back up and going. Very friendly, helpful, great service. Thank you Rosa!

I was in and out in no time. They had the perfect dinette set. Thank you very much very professional. See next time

Great service. T Bone and Jerome are the best.

Overall good experience with purchasing. We will not have the couches for another couple of weeks so I cannot speak of the quality, but the items in store were very nice and reasonably priced. I appreciate that the employees have a job to do, but it would be nice to browse without being asked every 5 minutes if we're "still doing okay" after we've already been greeted and told that we can ask them any questions we have. Our sales woman was very nice and helpful as we're the other individuals we encountered, I just like to sit on a sofa and discuss it with my husband before being asked if I need help or have questions repeatedly. Maybe it's just me, but it almost makes me want to order the table we plan to buy, online.

Rafael & Jerome were absolutely amazing. They showed us exactly what we were looking for and exceeded our expectations. If you're looking for any furniture, Ashley Santa Fe is where you wanna be!! The entire staff was kind and friendly throughout the entire experience!! Can't wait for our new furniture arrives!!!

Very helpful with my purchase

Raymond at the Santa Fe dtire is awesome !

Raymond is very helpful, works hard to earn our business

I bought a cute table and the employees were so helpful and made the process fast and easy!

Rafael Acuna was extremely helpful, kind, professional & patient with me trying different beds several times. He facilitated all my needs. Jerome also was very helpful when I returned to make final payment on the day when Rafael was out of the store. I highly recommend Ashley's. I will return when I need more furniture and if i have further questions about my Tempur-pedic bed, although Rafael answered all the questions I have to date.

Audrey and Damian were very cordial and patient not rushing our decision into buying some furniture. Bought two pieces of furniture. Happy customer here. 😊

Great team at Ashley. Not pushy, easy to work with and helped me get a bed setup that made sense for our needs and budget.

Julie was very helpful and kind. All of the staff made us feel welcome. This was an awesome experience.

Rosa was wonderful but for their delivery service, very dissatisfied. Orlando was great but for the overall setting up a delivery date was a nightmare.

The delivery individuals were wonderful. They were timely, friendly and professional. They took time to show me how the foot rest/ recliner features worked. It was a great experience.

Love Ashy’s!!! Everyone is always so friendly and welcoming! Rosa is amazing!! Excellent service and excellent furniture!!

The treatment I received as a customer was uniformly excellent in every way. It made for a painless shopping experience.

Marianne was awesome! She was very helpful and never pressured us into purchasing anything. Thank you very much!

Well done.

Amazing Customer Service!! Audrey Martinez helped us from the minute we walked in and through our entire purchase!! So HAPPY with the service we received today with the entire team at Ashley Furniture in Santa Fe!!

Very nice experience. Julia was very helpful and professional. She was great .

The delivery guys were awesome!

Very welcoming and helpful staff!!! I'll be back soon! Thank you!!!

Happy with furniture and delivery on tome

Julia was very helpful very nice.

Great Experience at the Santa Fe location. Very friendly and professional staff. Anthony and one of the managers there were a great help, and we left happy with our purchase.

My experience was extremely hassle free and no pressure, employees were very kind and professional.

Audrey was very helpful. She answered ALL our questions! Found informative answers to our financial inquiries. Definitely go see her if you are looking for new furniture. She knew exactly what was on the floor and was knowledgeable.

The in-store service was fine. The Sales person was able to find discounts on the product I wanted and other discounts to get the sale under my price point. The after sale experience is very disturbing. Too many emails and text messages. Wrong information regarding delivery which I had already given. Oftering payment plans that I was told I would not be eligible for because of the discount and delivery time. The left hand doesn't know what the right hand is doing and the social media doesn't respect the customer.

On time delivery and carefully brought in to my residence.

Ordered loveseat and it was very hard an uncomfortable, an too small for area, wanted to exchange for a sofa an spend more money. I had the loveseat about 4hrs. An went to store in SF which order took 4wks to come in, an it was site unseen i ordered it from a pictture from their online store. They also said all sales are final. But was never told this when i bought it up front. and then they gave me a # that may help me. All I was still told over an over was all sales are final. I wanted to exchange it, to spend more $$ but no one i spoke to was customer friendly. Just flat out NO!!!! Amazing how friendly they were when i ordered an paid for it didnt finance. This is the 2nd item i have bought from then in last 3 months an 1st time still wasn't told all sales are final. They should tell you this when you are there in person at there store. Website says they will return or exchange items???????? Just so disappointed with bad customer service especially if you have a problem an aren't rude to them just hear sorry but all sales are final!!!!! I have been spreading this unfriendly customer service to alot of my friends an online. Just be kind and help it wasn't like I wanted my $$ back just an exchange to spend more $$.

Wonderful shopping experience, very helpful service. They were so considerate of me and my four year old daughter, and helped us get our new sofa.

Great experience, very friendly

Rosa is amazing and was very nice and getting me my new set of couches that I have been wanting

Great place, great employees.

Great atmosphere amazing customer service love what I bought

Tony and Brian awesome!!! Best service!!!

(Translated by Google) Excellent rose is kind (Original) Excelente rosa es amable

I was well informed of everything and Rosa was amazing. I’m very satisfied with my visit to Ashley furniture store

A+++++++service

spoke too soon about the great service. After arriving home from purchasing a bed and mattress, I had an Ashley coupon in the mail. I immediately texted my salesperson to ask if I could somehow use it, given the purchase had happened hours before. No response.

Went in knowing what I wanted, and salesman Brock really helped me out, and answered all the questions I asked.

I was so excited that Jussiah helped me find a bed that had been looking for for years! He was very helpful and professional. Thank you!

Brock was exceptional salesman and very helpful

I purchased a new sleeper sofa. The comfort was definitely not great but I liked the look of it and the fact it turned into a bed. Anyhow, my one star rating is mostly related to the fact that the screws they used were so cheap that they completely snapped off the hinge and the sleeper aspect is now not functional. I did not recognize it was broken for awhile because I don’t use it often. Anyhow, I missed the one year warranty by less than two weeks and I feel a company should have a grace period or make exceptions when it is clearly a manufacturer issue. Definitely will not be buying from them ever again. If they had fixed the product , I might have considered it simply because of the customer service. No repeat customer here.

Great experience shopping at the Ashley Furniture Store in Santa Fe. Helpful and friendly salespeople. Ziah was knowledgeable and assisted me in choosing the best sofa for my needs.

It was perfect. Audrey was so nice and knowledgeable. If she wasn't sure about something, she immediately went and found the answer. All the people at Ashley were very nice. Great store with lots of selections. Looking forward to our new couch.

(Translated by Google) My second time buying from Ashley, excellent service, they have very good quality furniture. (Original) Mi segunda vez comprando en Ashley, excelente servicio, tienen muebles de muy buena calidad .

Great experience. Loved the knowledgeable and friendly salesperson!

Kind and helpful staff. Clean and lovely store.

Ziah was very helpful, without being pushy. My wife and I purchased exactly what we wanted.

Jeremy was very helpful, professional and friendly! The showroom was well appointed with creative vignettes to display the furniture. I was impressed with the quality and the staff.

(Translated by Google) I had an experience that I could not imagine. Mr. Anthony, who assisted me, was very kind and explained to me in detail the process of my purchase and helped me apply for store credit. Thank you very much for the service. I will recommend it (Original) Tuve una experiencia que no me imaginaba el sr Anthony quien me atendió fue muy amable y me explicó a detalle el proceso de mi compra y me ayudó a aplicar para el crédito de la tienda, muchas gracias por el servicio Lo recomendaré

Services were so easy and great

Great salesman. Not pushy but very patient and helpful

Damin was awesome. It was nice and easy.

Visited Ashley of Santa Fe today. Was greeted by Brock, he was very friendly, knowledgeable, and patient. He helped me find what I was looking for. I will definitely be back soon, to work with Brock on future purchases. Excellent customer service.. Thank you.

Great customer service, and wonderful selection of furniture. I stopped in because I needed a couch. The price was reasonable.

Our sales person, Rosa, was extremely knowledgeable and professional. We easily selected the furniture we needed after her explanation of our options.

Brock was extremely helpful and made the buying process very easy.

Jerome and Damian provided quality service!

Brock was wonderful and helped my daughter and I find the perfect furniture for our needs.

Service. The pleasure to be at Ashley home furnishings today.I look forward to purchasing more items at ashley in the future

We had a very friendly and helpful sales person. The selection was good and the prices reasonable.

Excellent service Hazel free. Good prices and fantastic financing programs. Friendly staff.

Very nice staff, super reasonable prices, found what I was looking for and was out the door in less than 30 minutes. Perfect!

What a wonderful great experience we had today at Ashley furniture in Santa Fe NM! Our sales person was an absolute all star! Rosa R did an amazingly outstanding job, in helping us find the perfect sofa sectional. Not only was she knowledgeable with every question we had, but she also made us feel as if we were talking with a close family member. She was very helpful with assisting us with financing our purchase. We will definitely be returning for all our furniture needs in the near future. We thank Rosa so much for making this experience so easy for us. Mejia Family

I made the mistake of buying before doing my homework and I got taken for approxamately $400.00. I purchased a coffee table from the Santa Fe Ashleys for $764.99 and an extra $229.99 for a protection plan that I believed was included with the $764.99 price. I then visited the Ashley website and found the same coffee table for $499.99. I returned to the Santa Fe Ashley store and was told that they could not honor the website price because it was corporate and they were franchise. I asked about their return policy and was told they have a no return policy. I always thought of Ashleys as a reputable firm but this experience has cast a sour note for me and at this point I will never again buy from the Santa Fe Ashley store. Buyers Beware!!!!!!!!

Salesperson was top notch.

Sales person Rosa Rodriguez was great. Found me exactky what I was looking for and gave me a great deal.

Unfortunately they over price their furniture and say they are giving you the “best price”. I would shop at a different Ashley store, but if you plan to purchase from the Sante Fe Ashley be sure to look online as the regular prices online are lower than their “discounted” price. I made the mistake of purchasing before I did my research, so when I called to have the price corrected the managers (two different managers) would say they’d call back but never did then when I finally got through he said he’d refund me to the correct price and email me the new invoice, but he never did so I decided to cancel and take my money elsewhere. Hopefully this review saves the next customer from being ripped off and wasting their time.

Excellent customer service. It was a pleasure working with Rosa.

Brock the sales man was extremely helpful with me. I was looking for a new sofa set & a new mattress. I couldn’t make up my mind on the sofa set and Brock was very patient with me & very informative with me to help me make up my mind. They had many choices & very nice furniture to choose from. Thank you for all your help . All of the employees were very nice & it was a great experience to shop at Ashley’s Furniture Store!

product was exactly what I was looking for at right place and I had outstanding service from sales associate Rosa

Here’s a draft of your review: I recently visited the Ashley Furniture store and had a mixed experience. The store itself was well-organized and easy to navigate, which made browsing pleasant. The staff were friendly and willing to help, but unfortunately, their knowledge of the products and pricing was lacking. They were unable to identify items on sale as advertised, and there seemed to be confusion regarding their pricing system. Additionally, there was a noticeable push to purchase the protection plan. Without it, the prices of the items appeared inflated, which felt a bit misleading. While the store has potential, better product training for staff and more transparency in pricing would greatly improve the overall shopping experience.

Jussiah Sanchez was professional, helpful and friendly. We were impressed that he was able to beat a price of a competitor which was obviously our deciding factor.

Everyone was friendly and helpful No pressure sales people

Found a great little sofa for a very reasonable price. Ziah was a great help!

The salesman was very knowledgeable and knew so much about all your products. He was a pleasure to work with. We felt really bad because after we left the store to discuss purchasing a mattress and chair, we had to come the the decision that we need to wait at least a month. Very good experience.

Very happy with the service today. Paperwork was fast and easy. Thank you for making this so easy!!

Waited for about 20 minutes to be assisted with my purchase. Once I was assisted my purchase went quickly. The store employee was very helpful. Thank you very much.

My experience at Ashley was amazing, walked in, got info on what I needed as was helped right away.

My experience was great. Great customer service.

Great customer service

We recently bought a sectional with chaise as well as a king bed with two night stands for our new home from the Ashley store in Santa Fe and we couldn’t be happier with our experience. The staff were friendly, welcoming and available to help while still giving us plenty of time to browse and not pressuring us at all. When we had found exactly what we wanted, they were also very accommodating of our needs when it came to ordering our furniture and arranging delivery. We wouldn’t hesitate to recommend this store and will likely be shopping there again in the future.

My experience at Ashley was good. I was helped and was given plenty of time to make decisions. I was treated with respect and the salesperson was knowledgeable and was easy work with.

The salesman, Brock was very friendly, professional and knowledgeable of helping me purchase a king size mattress. I went on a mission to purchase an affordable mattress on sale and I did, and he found exactly what I wanted, within my budget AND it was in stock. I came home early. No need to shop anywhere else. It was a pleasant experience ☺️

Ashley of Santa Fe never fails to exceed our expectations. Their product is modern, high quality, and prices are competitive. The customer service we experienced during our recent visit was outstanding. Brock greeted us once we walked in providing recommendations tailored to our needs without being pushy or convincing us to purchase something we didn’t want or need. His friendly and helpful demeanor made our experience inviting and comfortable. For all the above reasons, we will continue to shop at Ashley of Santa Fe and highly recommend this business.

(Translated by Google) Excellent customer service, everyone friendly (Original) Excelente servicio al cliente , amables todos

Bought a love seat and 2 recliners yesterday. Anthony was very professional and honest. Went well. My wife was happy.

Jerome Salazar was real nice, patient, very knowledgeable and not pushy. Very good experience….

Salesperson was very helpful and knowledgeable. My only complaint was there was a woman that came by scolding your staff in front of my sale and interrupted several times. That was extremely unprofessional

Our saleswoman was great! One of the best sales experiences we have had since moving to NM!

People are nice, this place has really gotten expensive. $5,000.00 for a poor quality bedroom set. Went to Mor Furniture in ABQ, got a quality bedroom set for $2000.00. Including tax and delivery.

Good atmosphere and friendly staff. Rosa helped us pick out our furniture and was very kind. She knew her stuff and gave us a good deal for our budget. We will be getting our furniture on the 30th. SO EXCITED! Thank you Rosa and your team! Happy Holidays!

(Translated by Google) Too attentive (Original) Demasiado atentos

It was a very pleasant experience shopping for a mattress and support base. Our sales lady Rosa greeted my husband and I at the entrance of the Santa Fe store. She was very easy going, knowledgeable, down to earth, young lady. I plan to shop at Ashley’s from now on.

So far so good Exelent service

Our sales man Jussiah was terrific! Knowledgeable and patient. Very excited with our new recliners!

The sale person Rosa here in Santa Fe went above and beyond. Very professional and extremely helpful God bless her. Now all we have to do is wait for the merchandise to arrive and I will give you my input then

Professional. Helpful and knowledgible

I had a pleasant easy-going non-pressure shopping experience at Ashley of Santa Fe. The sales associate Brock couldn't have been any easier to work with, Brock was very accommodating & I took a lot of his time searching the display floor for my perfect sofa. I ended up going with the newest line that Ashley offers which is"ModMax" I've read a lot of negative reviews on Ashley & through my personal experience I have to completely Disagree with all of those negative reviews because I only had a 10-star positive experience at Ashley. The sofa I purchased implements corner blocking construction which in my opinion is imperative to a sofa build,, another reason I chose to go with Ashley was because in real time I was given a demo on the floor to how durable/strong Ashley's products really are=the manager who is a big guy stood on top of one of the sofas without the cushion bounced up & down on the thing- I didn't even hear any squeaking going on within the sofa,, then Brock the sales associate took out a nightstand drawer and stood on top of it. This guy Brock is no Bean Pole either,, needless to say I was pretty shocked that Brock did not go through the drawer breaking it. I did not need to see anything else & made my decision right there,, so thank you Ashley for a Grand experience & as well to Brian the store manager + Brock the sales associate.

Friendly, not at all pushy. Allowed me to spend time looking around without feeling pressured, but was available to answer any questions. Would definitely return.

Rosa and Bryan are by far the absolute BEST! Their patience, knowledge and willingness to listen and work with us is off the charts! Whether youre looking for a house full of furniture or a simple vase, youll never regret spending your money there! Rosa - Congrats again on 1 Million!!!!

Rosa was an amazing sales representative. She was kind, knowagble and reliable.

Rosa was professional, knowledgeable, caring....amazing!!! Prices are great and selection is awesome!

Had what I needed in stock and promised delivery when I needed it. We’ll see how they do with that. Another project can’t finish until this order arrives.

I ordered a Leesworth reclining sofa last Thursday or Friday and it was delivered today. I bought the ocean (dark blue) color and I like it very much. So many leather furniture is either brown or black. The service was excellent. I spoke with Zia on the phone and then Rosa in the store. The next day I called and Rosa helped me. I didn't even need to drive back to the store to place my order and pay. The price was surprisingly low. Habitat for Humanity picked up my old loveseat yesterday and Ashley delivered today around noon. Very easy and good experience. There was no hype. Ashley came through on every promise. Having a local store makes a big difference as does having excellent employees.

During a recent visit to Ashley Furniture, I had the unfortunate experience of dealing with an employee named Lawrence. To say his attitude was unpleasant would be an understatement. His lack of professionalism was palpable—sneering remarks, dismissive responses, and a distinct air of superiority that seemed entirely out of place in a customer service role. It's baffling how someone with such poor social skills and a complete disregard for customer satisfaction could be employed in a position that requires interaction with the public. My experience with Lawrence made it painfully clear that Ashley Furniture's hiring standards must be disturbingly low—or perhaps they're unaware of the damage this one individual is doing to their reputation.Regardless of his role at Ashely he doesn’t seem fit for it. Store Manager is the exact contrary, very professional, goes above and beyond for customers, willingly to find a solution to any obstacle and expects the same of his salesmen; Brock most notably. To have the efforts of these gentlemen undercut by Lawrence is a shame and regrettable.

Would give 0 stars if possible and probably the most untrustworthy place a person could buy from do not trust or listen to any of their deals or promotions they don’t hold their word and the manager is on it to their delivery dates are faker then the people you’ll meet be prepared to wait months for something that was supposedly in stock and was going to be delivered in a week make sure you save all paperwork that contains what you paid for and the price because they will make a mess with your credit card which is sad because we’ve been frequent buyers until this last time

The sales man and manager were very helpful and I really appreciate the help they gave me and my girlfriend but Finance guy that old needs to get fired he was very rude and profiling me

Brock was very knowledgeable and extremely accommodating! He was a true pleasure to work with, and took very good care of us and so efficiently too! He is an asset to Ashley’s!!

I had a perfect experience. Brian was extremely helpful and guided me through my the buying process.

Brock was amazing to work with! Very helpful and professional!

I had great service, very helpful. Customer service was excellent! I will recommend friends and family to go Santa Fe Ashley’s furniture. Was very happy with my purchase!! Thank you again Jussiah very pleased with all your help we felt very special!!

Rosa, my sales person, was extremely helpful and did an excellent job with showing me options, finalizing the sale, and setting up delivery. The delivery exactly on time, and the driver and his helper used great care in placing my new bookcase exactly where I wanted. My furniture looks great in its new home!

We didn’t visit the Santa Fe store because of management we visited the Albuquerque store very polite staff

(Translated by Google) The staff very helpful and friendly. (Original) El personal muy servicial y amable.

Excellent service from order to pickup. It saved me so much time. Ask for Jussiah!

Personalized attention from Rosa Rodriguez, who was friendly and professional. She listened to what was important to us and found us the perfect pieces for our needs.

Our salesperson, Rose, was the BEST! She helped us put together a great living room set and plan for the future, too. We will be back for a mattress next!

Fish was very helpful and attentive helping us put together a big order. She and her manager, Brian, went out of their way to make sure we had a positive experience and received all available discounts for the Labor Day weekend sales. Overall, awesome service and great furniture.

Brian and his staff are amazing!!! We always have the best experience when going to Ashley’s. We always recommend this store!!

Staff was very helpful and not pushy. Was able to purchase exactly what I was looking for

Jussiah was very helpful as always! He is very knowledgeable about the furniture and provided us with recommendations. It was another pleasant experience where we left feeling like we were take care of😊

My business partner and I went into Ashley today with little hope of finding what we needed to furnish our new business. Surprise! We found so much! Beautiful art, sofa, buffet, mirrors and chairs! Our salesperson Ziah was incredibly helpful and we were able to open an account quickly to be able to pay out our purchases over 12 months with 0% interest! Starting a new business is not for the faint of heart but Ashley and Ziah made it affordable and efficient! Fantastic experience!

Brock and Bryan were very professional and super helpful and made my shopping experience amazing. I left today with a great mattress. Thank you both for all the help

Great guys!

Mr Jerome Salazar was most helpful, his customer-centered ethic not lost on us.

Great customer service! It was a pleasure Anthony was a great salesman and manager Anthony was great as well. I would definitely recommend both for a great shopping experience.

Help knowledgeable. Kind and friendly.

Great fast easy experience! Found what we wanted plus more! Beautiful store! Jerome is a very pleasant salesman.

Very helpful.

We were able to walk Around and get a feel of all the sofas and selected the one best to meet out families needs! The sales rep was polite and informative. Very helpful during the entire process!

Went in to find a bed for the guestroom that was needed asap. Was shown good options at good price points. Staff was helpful but didnt hover. Ended up with a wonderful new bed frame and mattress for delivery this week

Had a great experience today

Very pleasant and professional. I was helped by 3 different people and I found Brock Barret to be the best and most professional. He was so helpful.

Very professional and attentive sales dept

Really enjoyed my visit and the showroom.

Amazing customer service at Ashley!! Our salesmen was Brock very knowledgeable and good at his job!! He definitely went above and beyond for us. Will definitely be back in the future!

Amazing staff, very helpful & very knowledgeable! Zaih helped us get the furniture that we needed for our new place. She was a breath of fresh air! She needs a raise !

I purchased a couch, and chair. Ziah Bodei was very helpful, professional, and friendly. She answered all my questions, and I was very pleased with the quality of the furniture. The man behind the counter was very helpful too.

Anthony was very honest, caring and straightforward on the sale, spent time to show me different sofas and explained the mattress benefits to the T, gave me a great deal and his manager was awesome.

Had a hard time with my financing paperwork, had to go back a second time but Jussiah and Lawrence were respectful and amazing. While it was frustrating, they made things easier on me and tried to get everything done in a timely manner. Just wish I could get my items a few days sooner! That is my only issue.

Jussiah Sanchez is an excellent salesman, patient, knowledgeable and friendly.

Excellent customer service Jussiah. Lawrence was very friendly as well. Great first experience. I was extremely satisfied and appreciated the opportunity to test out the mattresses before making a decision. I recommend this store to those that would like an awesome experience:)

Place is horrible and they rip people off there all making deals then change paperwork I have someone looking into my case they are horrible don't shop here and the manager is a joke order over 3000 dollars and they couldn't deliver half the stuff trying to get the stuff removed off a card is a joke cause they will not right anything stating there a mess at that store and couldn't deliver more then half of the order

Ziah Bodei was very helpful and friendly.

It was great working with Ashley's in Santa Fe. Staff were nice and very helpful. Brock was our salesperson and was a pleasure to work with. He even came in on his day off to finish our transaction when we were ready to buy! Staff manager was also very helpful! Thank you.

We were met at the door by a most pleasant and knowledgeable store representative named Rosa. After a brief conversation, we were directed to the short list of sofas that met our specifications. After choosing a wonderful sofa and loveseat set, we were directed to sales where Brian made the checkout process just as pleasant. Thank you SmAshley’s!

Incredible nice, efficient, and helpful salesperson who was not pushy but extremely well-informed. Could not have gone more smoothky.

We had a very good experience. We will return to buy other items soon.

Nice store and salesman Jerome was very helpful in setting me up with a new sofa and recliner combo for my new location

We had a great visit to your store, Rosa was very helpful. She was very informative and professional. Can't give her enough praise.

Busy but we were acknowledged right away. Great service and friendly personnel

Anthony was very helpful and we purchased a new bedroom set in a very reasonable amount of time.

I have to say that I had been to other places to look at living room furniture- Long story short the customer service here at Ashley's was the best. They are so very helpful and the Manager Brian was super nice. I totally recommend this place. This is where I'll be buying my new bedroom set here in the future.

So glad I gave Ashley Furniture in Santa Fe a try after having a less than a stellar experience at the Atlanta location. What a difference good honest people make! The store manager was incredibly helpful and took care of all me needs and found me exactly what I wanted in a sofa, loveseat, chair and rug. Excellent experience.

Jussiah, was helpful and friendly. The entire process was stressless and enjoyable.

Ziah provided excellent customer service helping us with product selection, financing and delivery. She was professional and friendly. She made the experience pleasant and easy.

I purchased 3 items from the Santa Fe store. Not once, period, was I told that the items would be unassembled. When does someone buy furniture that is unfinished? When I went to pickup my furniture, they were in small boxes. When I called, I was told that I didn't purchase the "White Glove Service" which means that if I wanted the furniture complete, I would have to pay more. Again, I was never told that it would be unassembled. They would not take the items back, send someone to assemble, or refund my $700. They are unprofessional, dishonest and incompetent.

I felt like our sales man was new or not very prepared. I asked what size the table was we were looking at and he said he needed to get a tape measure. When he got back with it he gave it to me to measure the table . I was in design in Dallas and this was very unprofessional. Every question I asked he had to stop and say I’ll be back . It took forever. Hopefully the table we ordered will get there on time and everything will go smooth .

Rosa was a delightful salesperson. We enjoyed working with her

Interesting selling structure

We were shopping for furniture and our experience was great. Every employee was available to assist us, but Jerome was so helpful and assisted us from start to finish. Thank you!

Hello again. Somehow my post got lost on my end and it was sent to you. I’d like to finish where I think I left off. I wish I could find my original post. My husband and I bought a love seat and chair in a half on Monday 6/17/24. We returned to pick our furniture up on Tuesday 6/18/24. Signed the paperwork that we picked up our furniture. There also was a rug that was with the love seat and chair 1/2. We liked that too, but didn’t buy it the day before so we bought it when we picked up our furniture. We also bought the extra warranty. Lee and Josiah helped put our furniture and rug in to our truck, which was not an easy task! We didn’t have enough rope, so Lee gave us some he had. He made sure all our stuff was tied tight and secure. We had a drive to go, we live in Taos. Anyway, I know both of my posts are long, but I wanted to give in detail how hard, but not pushy, all these people helped us! Thank you so much, Lee and Josiah, for putting our furniture safely in our truck. Thank you so much Jerome for helping us with our purchase. Last but not least, a BIG THANK YOU TO ROSA!!!! Her kindness, patience and support was out of this world!!! I can’t say enough about her. Thank you to the Ashley Team in Santa Fe: Rosa, Josiah, Lee and Jerome. Sincerely, Rich and Deborah

Rosa was such a professional when helping us order the patio set we wanted. She was patient, kind, efficient, professional. We will be going back just because of the wonderful customer service Rosa provided!

Great place. Thanks to so much help and attention from our salesmen. Anthony with the tie. First time to buy new furniture. He made it easy.

Excellent service, selection and payment options. Thanks, T-Bone for the great customer service!

If you are looking to make payments on a purchase, never use the financing department that is in house it is called Ecima! You will end up paying about 3+ times the original amount of the product if you can’t pay it off within the three months. This is not some thing that they tell you when you purchase the furniture! Only shop here if you’re able to buy your purchase in full!

They were able to rush order a bed to accommodate my schedule, were very helpful in understanding options for purchasing, and the store was very neat with very kind employees. T-bone was a great salesman and offered me advice for Santa Fe since I'm new and moving into the area. Would shop here again!

Geat staff manager was really helpful. As well as all others who worked there. Great deals and quality furniture.

Charming, direct, and helpful person.😊

The person that helped me was the best he had so much information loved it

Was met at the door. Offered sales immediately and when they would expire. Spent a few minutes with a staff member discussing material types and durability. We were shopping for new home purchased and found some really nice items. Can't wait till home is ready and furniture to arrive. Staff was short handed but was very attending and helpful. Gave us great deal with no hassle and bully tactics. Really made me feel I was shopping at my pace for what I wanted.

Sales Rep Mr. Jessiah Sanchez greeted our family and was very kind and professional. My wife told him exactly what we were looking for and he directed us to the showroom. Mr. Sanchez didn't push us to buy anything but took time to explain to us how the functions of the bed we were interested in purchasing. Mr. Sanchez provided us with the Memorial Day discount and looked into what else he could do to assure us being able to purchase what we wanted. The Store Manager went to congratulate and thank us for our business and he was very kind and professional as well! I recommend you go visit Mr. J. Sanchez if you are looking into purchasing Bedroom or Furniture sets for your home!

Super friendly and helpful. It was a great experience.

The Ashley representative was personable, polite, and knowledgeable. A great buying experience.

Jerome did a great job. We were in good hands with him. He really knows the product line and how it fit with our needs. He suggested that once we got our bed, to raise the head about 12 degrees as a way to effectively deal with snoring. (The head or feet on our base can raise or lower.) It worked!👍

Great service, pleasant. Staff was knowledgeable and helpful.

The sales person was very friendly and helpful at the sale. The phone system and confirmation of credit card purchase from Ashley back to the sales rep has be unsatisfactory.

I cannot express my gratitude enough! My mom is getting out of the hospital in the next couple of weeks after having numerous surgeries including 2 brain surgeries, procedures to remove blood clots and possible amputation next month. Jussiah was professional, listened to my needs, gave me the best deal and left me leaving Ashley in tears (of joy). Thank you Team Ashley! I got exactly what I needed in my budget. You have a loyal customer for life!

Absolutely wonderful, helpful, knowledgeable, friendly, personable service! Will definitely be going back.

Our experience was great and Jerome was amazing, so knowledgeable and helpful when we decided to make a purchase.

The staff was easy to deal with, friendly, and efficient !

Jeremy very knowledgeable and friendly

ANTONIO GAMBOA was great to work with. No pressure I knew what I wanted to look at and size of couch. He showed me the options and one I was not aware of. Process was easy. I would go back.

The sales person Jerome was really friendly and was really helpful. I would definitely go back again.

Ziah was great and capable of handling my sofa needs.

Ziah was our amazing sales associate! She answered our questions and negotiated a very excellent discount for us!

Ashley’s delivery personnel and service were professional, staff placed the mattresses on an existing bed frame. We did not experience any issues and I would recommend Ashley’s.

Rosa was a great sales person. I had a great experience and found what I needed with no issues. Thank you!

Incredibly disappointed. Was delivered a broken bed, on 4/16, told it was fine to sleep on and I'd be getting the replacement broken part in the next day or so. Bed broke worse sleeping on it and parts are now over 6 weeks out leaving me sleeping on a mattress on the floor. Horrible customer service and communication. Will definitely be the last thing I ever purchase from them. Save yourself the hassle and buy somewhere that treats you better and is honest with you.

Very satisfied with the delivery guys they are very friendly and helpful Cory and his partner we give them a big 👍10

Guy with the bow tie was excellent and had great customer service. Answered all our questions. Thank you for a great experience

(Translated by Google) Excellent service!!! 100% recommended!!!! (Original) Excelente servicio!!! Recomendado 100%!!!!

I am deeply disappointed with my experience with Ashley Furniture. I purchased a bedroom set from their Santa Fe, NM store in August 2022, and it has been nothing but trouble since day one. To start with, the delivery process was a nightmare. The delivery men marked up my walls, damaging them in the process, and even ruined one of the nightstands. While they did replace the damaged nightstand, they completely neglected to address the damage they caused to my walls, leaving me to foot the bill for repairs. The $200 reimbursement offered was laughably inadequate considering the extent of the damage. Now, just over a year later, the drawers of the bedroom set are falling apart. The side bars are coming off, and the wood is so flimsy that I can't even attempt to fix them myself. When I reached out to Ashley Furniture's customer service to inquire about warranty coverage, I was met with a dismissive response. I was informed that the warranty period had expired after just one year, leaving me responsible for any repairs. To make matters worse, I received a call from Ashley Furniture's corporate office, where I was told in no uncertain terms that they would not replace or repair the furniture, citing the expired warranty. This level of disregard for their customers is simply unacceptable. I expected better from a company like Ashley Furniture, but unfortunately, their poor quality products and lackluster customer service have left me deeply dissatisfied. I strongly advise anyone considering purchasing furniture from Ashley Furniture to think twice and explore other options.

Orlando and another employee from Ashley Furniture showed up at my house at the perfect time. I received text updates on their ETA which was great! When they arrived they got right to work. My house has some clutter in it and they did an awesome job maneuvering around it. They were hardworking, polite, and overall good pleasure working with. They set up the Furniture in a timely fashion and they put it exactly where I had asked them too. They made me feel comfortable and important as a customer. I'm extremely pleased with the way my entire purchase and delivery went with Ashley Furniture. The furniture is beautiful and exactly what my sons and I wanted. I will definitely be recommending Ashley Furniture to my family and friends.

Ziah was tremendously kind, helpful and patient when helping us with our purchase!

A wonderful shopping experience! Ziah treated us like VIP customers, helping us reach important decisions about furnishing our new home. A real professional- efficient, patient. friendly and knowledgeable We can’t wait to come back for more!

Amazing service. Both gentlemen were very helpful and informative. Anthony with a bow tie was great.

Tony with the bow tie is professional and helpful. Very satisfied customer!

We went to Ashley home furniture to buy a loveseat for our sitting room. The guy with the bowtie was super helpful and we ended up getting two end tables and two lamps as well! He made sure that we received discounts and arranged for the delivery to fit our schedule. Thank you, guy with the bowtie!

The guy with the bowtie.

Great friendly customer service!! Anthony was awesome !!

Polite, knowledgeable staff, informative on items we looked at. Store well kept and had a large selection of items we were looking for. Pleasurable shopping experience.

To file a warranty for a piece of furniture is a nightmare, I have been waiting 3 months to get a sleeper sofa fixed, do not buy from Ashley furniture!

Fantastic, welcoming service. I went in for a guest bed + came out with a couple of counter chairs and a sofa. I'm new to the area and I need lots of new furniture! Tony (aka, T-bone) was amazing! He helped me pick out some new new furniture and even gave me some tips for some local restaurants.

Thank you Anthony! You answered every question I could think of, you were patient with me and my family, and you addressed every concern and want that I had. Now, that being said, their logistics department and coordination for shipping is a disaster. We originally talked about a delivery date 2 weeks out because the recliner was in stock. I called to see if I could pay for some sort of rush shipping. Not available. That's fine. Then I was informed that the deadliest delivery was approximately 8 weeks out. At that point I was rather confused and asked if I could have someone come pick it up at the store. Can't pick it up at the store. Got it. They ship from the warehouse an hour from their store. Can't pick it up there either. So the woman I spoke with said she would try to put me down for a delivery 3 weeks out, 4 weeks from date of purchase. No choice I said okay. Back on the Internet I found that Ashley has a sale on their Amazon store and guaranteed delivery in 3 days. I called to confirm it on their national line with my zip code. It was accurate and they could have it shipped that day or the next depending on the stores fulfillment capability and workload. So the woman went ahead and cancelled my order so I could go through Amazon. Excited it would be here this week and for 300 less, I quickly ordered it. Two days later they cancelled the Amazon order with no justification. Going to try another place now. If only they could keep up with their sales department.

My husband and I went looking for a mattress and box spring. After trying out several we found what we were looking for. The young man that was helping us was very helpful.

Great service and friendly!!!!

Very professional, friendly and very educated on product. Will definitely recommend family and friends to shop at Ashley's in Santa fe.

Great selection and fantastic staff who were able to help us select our prefect couch and chairs.

My husband and I had a wonderful experience at Ashley's, we came into the store looking for a good choice for a bed and we had the greatest help, the expert in mattress which I believe is name was Tony, was an amazing advisor and helped us since the beginning, and took the time to show us several options for our needs, the whole staff was so nice and friendly even with our little one, I would definitely recommend the store and I would give it a 10 star if I could just for the customer service 💙

Jerome was ver helpful, patient and I really appreciate that. I recommend you go do business with Jerome.

I had a great experience at this store! The staff went out of their way to answer ALL my questions and help me with any concerns! Thank you all!!

Staff was very friendly and didn't attack us entering the building like used car sells men. My family walked looking at the furniture and were offered water. No pressure furniture store.

I always have a great experience shopping here.

Charged me hundreds over price posted online - when I asked about it they said sales are final. Don’t shop here.

It was a pleasure shopping at Ashley's furniture today. Your employee is knowledgeable and most professional. I will be back to shop with her soon !

When I am in big purchase mode, I prefer as little or much sales staff contact as I need which worked fine at Ashley. When I had decided on the two pieces I wanted, of course the staff made the transaction as seamless as possible. When the delivery arrived, the team brought my new sofa and loveseat in and positioned them just where I wanted. Everyone from start to finish was polite, helpful and friendly. Perfecto!

Everyone was very pleasant to us when we were at the store and Rosa our representative did this, especially good job, working us through our selection and purchase

We received our new furniture in December. Neither the couch or chair sit like the one in the store. They are both very uncomfortable. We have had to schedule two repairs already. The person that left today told us before the fix that it wouldn't work. They also said to call the store demand a replacement of a third of the couch. I will never shop at Ashley again. Very disappointing from a store I used to like.

The delivery team was so polite and professional. Our sales rep was very personable.

Great group of people. Jussiah Sanchez took exceptional care of us. No pressure environment but more than happy to share information and take care of us when we asked. Very happy with our purchase from Ashley furniture!

I had a great experience buying a lift chair for my dad. Ziah was super patient and helpful to me at a difficult time. Thanks for your help Ziah!

Beverly Sanchez greeted us at the door with a smile and was extremely helpful while we were picking out a mattress to buy. She was very courteous and knowledgeable. We would recommend Ashley Furniture and Beverly for your household needs!

The sales staff at the Santa Fe Ashley store were very patient & knowledgeable in helping me choose the furniture that I needed. They were also very helpful when there was some confusion about the delivery of my order. I was grateful for their help & professional response. Thank Bryan, Anthony, & the Santa Fe Ashley crew!

Jussiah Sanchez was very courteous and helpful. After listening to me he found the perfect bed and mattress that fit our needs. Everything went very smoothly. I am so glad I stopped at your store.

Rosa Rodríguez was awesome! She explained everything and was so kind to my elderly mother.

If you go in, ask for Rosa, she’s the best. 10/10 would get furniture again.

Great service, friendly and respectful

It was a good experience. Your employees and staff are very knowledgeable and what they’re selling. I appreciate the time and they gave me.

Today was amazing! The staff was very attentive to us. We did have to wait some time after we made our furniture choices. Everything was loaded for us and we took everything we got with us. Overall great experience!

Anthony was very kind, patient and helpfull. I was very happy with my experience buying from your store. Thank you!

Please do not sell any furniture out side of New Mexico. Bought my recliner in Sante Fe last May of 22, shipped to Farmington New Mexico via Ignacio Colorado. Chair has had problems with motor and cannot find any one of your people from GBS (third contract company) to fix due to it being outside of New Mexico. In order to fix the Chair I would have to have some one from Florida fly in to Colorado to fix under Warranty. I would have to pay out of my pocket. How stupid is that for a 5 year warranty? I was able to get the part and fix myself .You folks did a chair replacement ( thank you) I have disposed of the old char in another room and works great and now I have two recliners . Will never buy another piece of furniture much less an extended warranty from Ashley’s again.

T-Bone was very helpful and social.

The staff is friendly and really offers to help. Their selection is nice with prices for all.

Friendly employees, nice layout of furniture, good prices. Ended up with a new couch that is very comfortable and will be delivered next week! Jerome made the purchase easy. He was very nice and professional.

We were very pleased with the service everyone was very helpful and everything was explained to us we were especially happy to learn this company is Christian owned we will shop here again

Very happy with our purchases!!!

My husband and I had a great experience! Just moved to the city and wanted to find our first couch. Ziah was extremely helpful in working through options and ultimately finding our ideal couch. We even were able to get a great deal on delivery & protection. Would highly recommend this store! May even come back to complete the collection!

Competent and professional

The service was great!

Brian was very helpful. Found a perfect cabinet for what I need

Very friendly and helpful. Worked hard to earn our business.

Customer service was great, and the people that set up my living room set were awesome. I highly recommended Ashley, and I will definitely be a returning customer with other things I will need later on

Went into the Santa Fe NM store looking for a queen bed, just the bed nothing else. I explained that it was for an extra bedroom that would be used by our 2 small grand sons so it had to be sturdy. Upon looking at all their beds we realized that they were not made of wood rather what looked like particle board covered in what seemed to be plastic made to look like wood!? They were so cheaply manufactured that were still scratching our heads as to why they were so expensive! Not spending over $1000 on a plastic bed!

Selling Sales Manager was very knowledgeable and helpful. Easy to work with as we decided on our purchase.

For the most part it was a good experience

Purchased a sofa with ottoman. Sales person was thorough and made sure each item was on invoice - and even brought out tape measure to ensure right combination on order form!

Very helpful in helping us find a sofa sleeper.

Store is clean and organized. Jerome is the only sales associate that came up to us during both of our visits. He made the sale

When I checked in about an unexpected delay with an online order from Ashley, the manager here got me $500 off my previous order cost. Today, I had a call notifying me that the store managed to cut a week and a half off of my delivery time. Big shout out to Bryan and Rosa at the Cerillos Road location in Santa Fe for their help!

Professional and courteous staff! Rosa and Jeremy were extremely helpful and did an excellent job helping my wife and I.

Rosa from Ashley Homestore in Santa Fe, NM was very professional and helpful. She acknowledged our presence the minute we walked in the door and help us all the way to very end when purchasing our furniture. Thank you Rosa!

Jerome was especially helpful and very knowledgeable! Friendly team and there are lots of great quality furniture options!!!

Friendly service!

Ashly has great furniture and great staff.

Very nice and helpful folks to deal with and great store and environment!

We enjoyed working with Rosa today. She is everything a wonderful sales associate should be. You are lucky to have her!

Thank you Tbone!

It was a nice store an very good experience. I do plan on going back soon!

TBone and Rachel were very informative and helpful! We were thrilled to buy new furniture. Thank you.

Brian was so helpful and really worked to give me the best deal! I’ll be receiving my order in about a week and I can’t wait!

Everyone was very helpful and let me wander till I found what I was looking for.

Excellent staff , and stellar customer service. We will definitely shop here again and recommend it to all of our friends.

Very friendly and knowledgeable about priloducts being sold.

Super

I like the service, the knowledge, answered my questions , an explanation what I needed to know, polite and respectful.

Picked out an excellent couch and had lovely service. Delivery went above and beyond. Would definitely reccomend!

My salesperson, Jerome Salazar, was courteous, attentive without being constantly hanging around. He was knowledgeable concerning his store and products.

All staff very friendly and not annoying,Good thing!;; our sale rep was Rosa, was super nice and very professional with all questions and quick to answer our inquiries! Overall !!!! Rosa is excellent! And my hubby n have new design and theme with new living room and our whole master bedroom and bathroom!!!! Including lamps n very large rugs!!! Happy 😊 Santa Fe store the best location n service!

The guy that helped me and my husband with living room and bedroom furniture was very nice and helpful ...He worked with us and make sure we were happy and comfortable with our purchase 😊

T-Bone took great care of us. Friendly. Personable. I highly recommend this Ashley store.

Amazing service and delivery people were so amazing! Overall, it was the best experience!

Ashley Furniture, Santa Fe, is a must for anyone looking for furniture. The staff is friendly, extremely helpful and patient, especially bow tie Anthony. Cathy B

The whole experience was awesome.. from the sells person to the delivery guys.. gonna buy my dining room set as soon as I can in the near future… Thank-you.. Job well done.

Terrible. I placed an order with you specifically because you said it was in stock and would be delivered NLT 5 Dec. Not only did you screw the order up, (3) of the most important pieces didn't even arrive as guaranteed! Now you are telling me it will be mid to late Jan that I will receive my couch, chair and ottoman! This location, it's services and it's staff literally lied to me to simply make a sale. I will never do business with this location again and will make an effort to ensure others are aware of such practices and to take their business elsewhere in NM. Horrible and total dissatisfied. Sincerely, LTC (Ret) Cody Roberson

This is my 3rd time purchasing furniture from Ashley’s Furniture and I have been satisfied with both the customer service received and the items purchased.

Our salesman, Antonio but he goes by T-Bone was very nice and informative.

Excellent service courtesies fast

They were quick, courteous, and very helpful. I have bought from them before and will continue to!

Ashley furniture in Santa Fe was the best place to buy quality furniture. I have been shopping for living room furniture for months. The place I have gone to didn’t have customer service and quality. I’m a forever customer. Thank you Anthony Landeros for all of you help and time helping pick my living room furniture.

Service was good.

No high pressure sales. Rosa gave us space to look, and helped when we had questions. Ver professional.

Jerome was very helpful! 👍

Very helpful salesman and answered all of my questions.