Ashley Santa Fe, NM
Great style doesn't have to be expensive! Ashley cuts out the middle man by building, transporting, and selling its own great furniture. This allows us to bring stylish furniture, created by the #1 furniture company in the world, to the people of Santa Fe, New Mexico at a price that other companies cannot compete with. Ashley has exclusive agreements with premium bedding companies like Tempur-Pedic, Sealy, and Stearns & Foster. We sell the best mattresses in the world, with incredible incentives and financing terms that ensures that the customer leaves with the best deal possible! You can find us on Cerrillos Rd, across from Garcia Volkswagen of Santa Fe. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
The delivery was timely and the delivery guys were great!
I received excellent service at the Ashley store in Santa Fe, NM. I saw a sofa I liked but didn't buy on the spot. The sales associate (Karli) gave me her card and I went home which is an hour away. I'm hard of hearing and it's difficult for me to conduct business by telephone. Not wanting to make another 2-hour round trip to the store, I sent Karli an e-mail with questions. She responded quickly, and we proceeded to have a multiple e-mail conversation, which would have taken significantly less of her time if done by phone or in person. She always responded quickly and pleasantly. I messed up the online credit application and got a bit cranky about it, and she reached out to assure me she could help me if I could come in an work with her at the store. In the end I'm getting a beautiful sofa and ottoman, with 20% off the listed price, and 12 months interest-free payments. I'll definitely be shopping there first for my future furniture needs, and hopefully Karli will be able to help me again.
Team was helpful and catered to my needs. I will return
If I could give zero stars I would. My husband and I moved to the area in mid/late May and the first day after we moved we drove an hour to Santa Fe for furniture shopping. We ordered everything that day (mattress, bedroom furniture, living room furniture). Our mattress was delivered in early/mid June and our living room furniture was delivered early July. We are still waiting for our bedroom furniture all the while we have been making payments on it. We were told in early July it'd be 2-4 weeks. Mid July it was going to be another 3-5 weeks. A week later 5-7 weeks. At one point the had the dresser in stock but not the bedframe. Now they tell me they have part of the bedframe but not the dresser. They refuse to deliver any furniture they have in stock, so it seems that by the time one piece is in, the other is out. The kicker is that when we ordered the furniture we were told it was in stock and could be delivered within weeks At this point I wouldn't be surprised if we paid off the furniture completely before we actually received it. I've yet to have a positive experience with any agents when I've called. They are at best unhelpful and at worst misleading. A few weeks ago they called me to schedule delivery of our bedroom furniture. I confirmed twice and was told the furniture would be delivered on 8/3/22. Today (8/2/22) they said that it is still backordered. Why not have told me that one of the three times we spoke about this delivery? On top of all of this their payment system withdrew the entire balance rather than the monthly payment so waking up to a negative account balance is not exactly what I'd call a good experience. Overall, I am sorely disappointed with their customer service.
Karli and Rosa were amazing. They showed exemplary service and outstanding knowledge of their products. With their help, we managed to pick out the perfect couch and dining table for our new home. We will definitely be coming back for our future furniture needs.
We ordered a new pricy bed, whew, u wud think as much as the bed will eventually cost that installation, the mattress cover, n quarenetee wud be part of the cost, rather then in addition too. It's like shopping for a used car.
Sales people were courteous and accommodating. Was given a small discount on purchase of recliner which was deciding factor in choosing Ashley over competitor.
Overall, the experience was sub-par. Rosa was able to make everything better, and if it were not for her we would not have bought anything. The original sales guy didn't know much about anything. Didn't offer anything to us, delivery, white glove, etc., it was pretty dry. He didn't inform us of delivery delays, shipping timelines, nothing. Didn't have info on the current promos. He was just a waste of time to be quite honest. The reason for only 2 stars is because of delivery. Rosa was kind enough to let us know 12 weeks to arrive, I think the last item arrived on the 16th week, broken. The delivery guy told us we had to keep it, which we thought was strange. Everything else was shipped sporadically, i think we missed 4 days of work due to weird delivery schedules. So for the broken TV stand, We were told to text a number for a part, and those rude people didn't even order the right part, nor did they ask which part was broken. They just assumed they knew. 10 days later I get the part and I have to contact them again to ask them to order the right part. Several weeks later I still don't have the part. I've spoken to an Ashley online and asked for a refund or a credit of some sort,they told me there's nothing they can do. I have an $800 broken TV stand now. I spoke your store staff about it and they said there's nothing they can do either but I could call an 800 number, but now it just feels like im being passed around. Just frustrated I paid 800 and I have a broken TV stand.