Ashley Store | Santa Fe, NM 87507

Place is horrible and they rip people off there all making deals then change paperwork I have someone looking into my case they are horrible don't shop here and the manager is a joke order over 3000 dollars and they couldn't deliver half the stuff trying to get the stuff removed off a card is a joke cause they will not right anything stating there a mess at that store and couldn't deliver more then half of the order

Ziah Bodei was very helpful and friendly.

It was great working with Ashley's in Santa Fe. Staff were nice and very helpful. Brock was our salesperson and was a pleasure to work with. He even came in on his day off to finish our transaction when we were ready to buy! Staff manager was also very helpful! Thank you.

We were met at the door by a most pleasant and knowledgeable store representative named Rosa. After a brief conversation, we were directed to the short list of sofas that met our specifications. After choosing a wonderful sofa and loveseat set, we were directed to sales where Brian made the checkout process just as pleasant. Thank you SmAshley’s!

Incredible nice, efficient, and helpful salesperson who was not pushy but extremely well-informed. Could not have gone more smoothky.

We had a very good experience. We will return to buy other items soon.

Nice store and salesman Jerome was very helpful in setting me up with a new sofa and recliner combo for my new location

We had a great visit to your store, Rosa was very helpful. She was very informative and professional. Can't give her enough praise.

Busy but we were acknowledged right away. Great service and friendly personnel

Anthony was very helpful and we purchased a new bedroom set in a very reasonable amount of time.

I have to say that I had been to other places to look at living room furniture- Long story short the customer service here at Ashley's was the best. They are so very helpful and the Manager Brian was super nice. I totally recommend this place. This is where I'll be buying my new bedroom set here in the future.

So glad I gave Ashley Furniture in Santa Fe a try after having a less than a stellar experience at the Atlanta location. What a difference good honest people make! The store manager was incredibly helpful and took care of all me needs and found me exactly what I wanted in a sofa, loveseat, chair and rug. Excellent experience.

Jussiah, was helpful and friendly. The entire process was stressless and enjoyable.

Ziah provided excellent customer service helping us with product selection, financing and delivery. She was professional and friendly. She made the experience pleasant and easy.

I purchased 3 items from the Santa Fe store. Not once, period, was I told that the items would be unassembled. When does someone buy furniture that is unfinished? When I went to pickup my furniture, they were in small boxes. When I called, I was told that I didn't purchase the "White Glove Service" which means that if I wanted the furniture complete, I would have to pay more. Again, I was never told that it would be unassembled. They would not take the items back, send someone to assemble, or refund my $700. They are unprofessional, dishonest and incompetent.

I felt like our sales man was new or not very prepared. I asked what size the table was we were looking at and he said he needed to get a tape measure. When he got back with it he gave it to me to measure the table . I was in design in Dallas and this was very unprofessional. Every question I asked he had to stop and say I’ll be back . It took forever. Hopefully the table we ordered will get there on time and everything will go smooth .

Rosa was a delightful salesperson. We enjoyed working with her

Interesting selling structure

We were shopping for furniture and our experience was great. Every employee was available to assist us, but Jerome was so helpful and assisted us from start to finish. Thank you!

Hello again. Somehow my post got lost on my end and it was sent to you. I’d like to finish where I think I left off. I wish I could find my original post. My husband and I bought a love seat and chair in a half on Monday 6/17/24. We returned to pick our furniture up on Tuesday 6/18/24. Signed the paperwork that we picked up our furniture. There also was a rug that was with the love seat and chair 1/2. We liked that too, but didn’t buy it the day before so we bought it when we picked up our furniture. We also bought the extra warranty. Lee and Josiah helped put our furniture and rug in to our truck, which was not an easy task! We didn’t have enough rope, so Lee gave us some he had. He made sure all our stuff was tied tight and secure. We had a drive to go, we live in Taos. Anyway, I know both of my posts are long, but I wanted to give in detail how hard, but not pushy, all these people helped us! Thank you so much, Lee and Josiah, for putting our furniture safely in our truck. Thank you so much Jerome for helping us with our purchase. Last but not least, a BIG THANK YOU TO ROSA!!!! Her kindness, patience and support was out of this world!!! I can’t say enough about her. Thank you to the Ashley Team in Santa Fe: Rosa, Josiah, Lee and Jerome. Sincerely, Rich and Deborah

Rosa was such a professional when helping us order the patio set we wanted. She was patient, kind, efficient, professional. We will be going back just because of the wonderful customer service Rosa provided!

Great place. Thanks to so much help and attention from our salesmen. Anthony with the tie. First time to buy new furniture. He made it easy.

Excellent service, selection and payment options. Thanks, T-Bone for the great customer service!

If you are looking to make payments on a purchase, never use the financing department that is in house it is called Ecima! You will end up paying about 3+ times the original amount of the product if you can’t pay it off within the three months. This is not some thing that they tell you when you purchase the furniture! Only shop here if you’re able to buy your purchase in full!

They were able to rush order a bed to accommodate my schedule, were very helpful in understanding options for purchasing, and the store was very neat with very kind employees. T-bone was a great salesman and offered me advice for Santa Fe since I'm new and moving into the area. Would shop here again!

Geat staff manager was really helpful. As well as all others who worked there. Great deals and quality furniture.

Charming, direct, and helpful person.😊

Was met at the door. Offered sales immediately and when they would expire. Spent a few minutes with a staff member discussing material types and durability. We were shopping for new home purchased and found some really nice items. Can't wait till home is ready and furniture to arrive. Staff was short handed but was very attending and helpful. Gave us great deal with no hassle and bully tactics. Really made me feel I was shopping at my pace for what I wanted.

Sales Rep Mr. Jessiah Sanchez greeted our family and was very kind and professional. My wife told him exactly what we were looking for and he directed us to the showroom. Mr. Sanchez didn't push us to buy anything but took time to explain to us how the functions of the bed we were interested in purchasing. Mr. Sanchez provided us with the Memorial Day discount and looked into what else he could do to assure us being able to purchase what we wanted. The Store Manager went to congratulate and thank us for our business and he was very kind and professional as well! I recommend you go visit Mr. J. Sanchez if you are looking into purchasing Bedroom or Furniture sets for your home!

Super friendly and helpful. It was a great experience.

The Ashley representative was personable, polite, and knowledgeable. A great buying experience.

Jerome did a great job. We were in good hands with him. He really knows the product line and how it fit with our needs. He suggested that once we got our bed, to raise the head about 12 degrees as a way to effectively deal with snoring. (The head or feet on our base can raise or lower.) It worked!👍

Great service, pleasant. Staff was knowledgeable and helpful.

The sales person was very friendly and helpful at the sale. The phone system and confirmation of credit card purchase from Ashley back to the sales rep has be unsatisfactory.

I cannot express my gratitude enough! My mom is getting out of the hospital in the next couple of weeks after having numerous surgeries including 2 brain surgeries, procedures to remove blood clots and possible amputation next month. Jussiah was professional, listened to my needs, gave me the best deal and left me leaving Ashley in tears (of joy). Thank you Team Ashley! I got exactly what I needed in my budget. You have a loyal customer for life!

Absolutely wonderful, helpful, knowledgeable, friendly, personable service! Will definitely be going back.

Our experience was great and Jerome was amazing, so knowledgeable and helpful when we decided to make a purchase.

The staff was easy to deal with, friendly, and efficient !

Jeremy very knowledgeable and friendly

ANTONIO GAMBOA was great to work with. No pressure I knew what I wanted to look at and size of couch. He showed me the options and one I was not aware of. Process was easy. I would go back.

The sales person Jerome was really friendly and was really helpful. I would definitely go back again.

Ziah was great and capable of handling my sofa needs.

Ziah was our amazing sales associate! She answered our questions and negotiated a very excellent discount for us!

Ashley’s delivery personnel and service were professional, staff placed the mattresses on an existing bed frame. We did not experience any issues and I would recommend Ashley’s.

Rosa was a great sales person. I had a great experience and found what I needed with no issues. Thank you!

Incredibly disappointed. Was delivered a broken bed, on 4/16, told it was fine to sleep on and I'd be getting the replacement broken part in the next day or so. Bed broke worse sleeping on it and parts are now over 6 weeks out leaving me sleeping on a mattress on the floor. Horrible customer service and communication. Will definitely be the last thing I ever purchase from them. Save yourself the hassle and buy somewhere that treats you better and is honest with you.

Very satisfied with the delivery guys they are very friendly and helpful Cory and his partner we give them a big 👍10

Guy with the bow tie was excellent and had great customer service. Answered all our questions. Thank you for a great experience

(Translated by Google) Excellent service!!! 100% recommended!!!! (Original) Excelente servicio!!! Recomendado 100%!!!!

I am deeply disappointed with my experience with Ashley Furniture. I purchased a bedroom set from their Santa Fe, NM store in August 2022, and it has been nothing but trouble since day one. To start with, the delivery process was a nightmare. The delivery men marked up my walls, damaging them in the process, and even ruined one of the nightstands. While they did replace the damaged nightstand, they completely neglected to address the damage they caused to my walls, leaving me to foot the bill for repairs. The $200 reimbursement offered was laughably inadequate considering the extent of the damage. Now, just over a year later, the drawers of the bedroom set are falling apart. The side bars are coming off, and the wood is so flimsy that I can't even attempt to fix them myself. When I reached out to Ashley Furniture's customer service to inquire about warranty coverage, I was met with a dismissive response. I was informed that the warranty period had expired after just one year, leaving me responsible for any repairs. To make matters worse, I received a call from Ashley Furniture's corporate office, where I was told in no uncertain terms that they would not replace or repair the furniture, citing the expired warranty. This level of disregard for their customers is simply unacceptable. I expected better from a company like Ashley Furniture, but unfortunately, their poor quality products and lackluster customer service have left me deeply dissatisfied. I strongly advise anyone considering purchasing furniture from Ashley Furniture to think twice and explore other options.

Orlando and another employee from Ashley Furniture showed up at my house at the perfect time. I received text updates on their ETA which was great! When they arrived they got right to work. My house has some clutter in it and they did an awesome job maneuvering around it. They were hardworking, polite, and overall good pleasure working with. They set up the Furniture in a timely fashion and they put it exactly where I had asked them too. They made me feel comfortable and important as a customer. I'm extremely pleased with the way my entire purchase and delivery went with Ashley Furniture. The furniture is beautiful and exactly what my sons and I wanted. I will definitely be recommending Ashley Furniture to my family and friends.

Ziah was tremendously kind, helpful and patient when helping us with our purchase!

A wonderful shopping experience! Ziah treated us like VIP customers, helping us reach important decisions about furnishing our new home. A real professional- efficient, patient. friendly and knowledgeable We can’t wait to come back for more!

Amazing service. Both gentlemen were very helpful and informative. Anthony with a bow tie was great.

Tony with the bow tie is professional and helpful. Very satisfied customer!

We went to Ashley home furniture to buy a loveseat for our sitting room. The guy with the bowtie was super helpful and we ended up getting two end tables and two lamps as well! He made sure that we received discounts and arranged for the delivery to fit our schedule. Thank you, guy with the bowtie!

The guy with the bowtie.

Great friendly customer service!! Anthony was awesome !!

Polite, knowledgeable staff, informative on items we looked at. Store well kept and had a large selection of items we were looking for. Pleasurable shopping experience.

To file a warranty for a piece of furniture is a nightmare, I have been waiting 3 months to get a sleeper sofa fixed, do not buy from Ashley furniture!

Fantastic, welcoming service. I went in for a guest bed + came out with a couple of counter chairs and a sofa. I'm new to the area and I need lots of new furniture! Tony (aka, T-bone) was amazing! He helped me pick out some new new furniture and even gave me some tips for some local restaurants.

Thank you Anthony! You answered every question I could think of, you were patient with me and my family, and you addressed every concern and want that I had. Now, that being said, their logistics department and coordination for shipping is a disaster. We originally talked about a delivery date 2 weeks out because the recliner was in stock. I called to see if I could pay for some sort of rush shipping. Not available. That's fine. Then I was informed that the deadliest delivery was approximately 8 weeks out. At that point I was rather confused and asked if I could have someone come pick it up at the store. Can't pick it up at the store. Got it. They ship from the warehouse an hour from their store. Can't pick it up there either. So the woman I spoke with said she would try to put me down for a delivery 3 weeks out, 4 weeks from date of purchase. No choice I said okay. Back on the Internet I found that Ashley has a sale on their Amazon store and guaranteed delivery in 3 days. I called to confirm it on their national line with my zip code. It was accurate and they could have it shipped that day or the next depending on the stores fulfillment capability and workload. So the woman went ahead and cancelled my order so I could go through Amazon. Excited it would be here this week and for 300 less, I quickly ordered it. Two days later they cancelled the Amazon order with no justification. Going to try another place now. If only they could keep up with their sales department.

My husband and I went looking for a mattress and box spring. After trying out several we found what we were looking for. The young man that was helping us was very helpful.

Great service and friendly!!!!

Very professional, friendly and very educated on product. Will definitely recommend family and friends to shop at Ashley's in Santa fe.

Great selection and fantastic staff who were able to help us select our prefect couch and chairs.

My husband and I had a wonderful experience at Ashley's, we came into the store looking for a good choice for a bed and we had the greatest help, the expert in mattress which I believe is name was Tony, was an amazing advisor and helped us since the beginning, and took the time to show us several options for our needs, the whole staff was so nice and friendly even with our little one, I would definitely recommend the store and I would give it a 10 star if I could just for the customer service 💙

Jerome was ver helpful, patient and I really appreciate that. I recommend you go do business with Jerome.

I had a great experience at this store! The staff went out of their way to answer ALL my questions and help me with any concerns! Thank you all!!

Staff was very friendly and didn't attack us entering the building like used car sells men. My family walked looking at the furniture and were offered water. No pressure furniture store.

I always have a great experience shopping here.

Charged me hundreds over price posted online - when I asked about it they said sales are final. Don’t shop here.

It was a pleasure shopping at Ashley's furniture today. Your employee is knowledgeable and most professional. I will be back to shop with her soon !

When I am in big purchase mode, I prefer as little or much sales staff contact as I need which worked fine at Ashley. When I had decided on the two pieces I wanted, of course the staff made the transaction as seamless as possible. When the delivery arrived, the team brought my new sofa and loveseat in and positioned them just where I wanted. Everyone from start to finish was polite, helpful and friendly. Perfecto!

Everyone was very pleasant to us when we were at the store and Rosa our representative did this, especially good job, working us through our selection and purchase

We received our new furniture in December. Neither the couch or chair sit like the one in the store. They are both very uncomfortable. We have had to schedule two repairs already. The person that left today told us before the fix that it wouldn't work. They also said to call the store demand a replacement of a third of the couch. I will never shop at Ashley again. Very disappointing from a store I used to like.

The delivery team was so polite and professional. Our sales rep was very personable.

Great group of people. Jussiah Sanchez took exceptional care of us. No pressure environment but more than happy to share information and take care of us when we asked. Very happy with our purchase from Ashley furniture!

I had a great experience buying a lift chair for my dad. Ziah was super patient and helpful to me at a difficult time. Thanks for your help Ziah!

Beverly Sanchez greeted us at the door with a smile and was extremely helpful while we were picking out a mattress to buy. She was very courteous and knowledgeable. We would recommend Ashley Furniture and Beverly for your household needs!

The sales staff at the Santa Fe Ashley store were very patient & knowledgeable in helping me choose the furniture that I needed. They were also very helpful when there was some confusion about the delivery of my order. I was grateful for their help & professional response. Thank Bryan, Anthony, & the Santa Fe Ashley crew!

Jussiah Sanchez was very courteous and helpful. After listening to me he found the perfect bed and mattress that fit our needs. Everything went very smoothly. I am so glad I stopped at your store.

Rosa Rodríguez was awesome! She explained everything and was so kind to my elderly mother.

If you go in, ask for Rosa, she’s the best. 10/10 would get furniture again.

Great service, friendly and respectful

It was a good experience. Your employees and staff are very knowledgeable and what they’re selling. I appreciate the time and they gave me.

Today was amazing! The staff was very attentive to us. We did have to wait some time after we made our furniture choices. Everything was loaded for us and we took everything we got with us. Overall great experience!

Anthony was very kind, patient and helpfull. I was very happy with my experience buying from your store. Thank you!

Please do not sell any furniture out side of New Mexico. Bought my recliner in Sante Fe last May of 22, shipped to Farmington New Mexico via Ignacio Colorado. Chair has had problems with motor and cannot find any one of your people from GBS (third contract company) to fix due to it being outside of New Mexico. In order to fix the Chair I would have to have some one from Florida fly in to Colorado to fix under Warranty. I would have to pay out of my pocket. How stupid is that for a 5 year warranty? I was able to get the part and fix myself .You folks did a chair replacement ( thank you) I have disposed of the old char in another room and works great and now I have two recliners . Will never buy another piece of furniture much less an extended warranty from Ashley’s again.

T-Bone was very helpful and social.

The staff is friendly and really offers to help. Their selection is nice with prices for all.

Friendly employees, nice layout of furniture, good prices. Ended up with a new couch that is very comfortable and will be delivered next week! Jerome made the purchase easy. He was very nice and professional.

We were very pleased with the service everyone was very helpful and everything was explained to us we were especially happy to learn this company is Christian owned we will shop here again

Very happy with our purchases!!!

My husband and I had a great experience! Just moved to the city and wanted to find our first couch. Ziah was extremely helpful in working through options and ultimately finding our ideal couch. We even were able to get a great deal on delivery & protection. Would highly recommend this store! May even come back to complete the collection!

Competent and professional

The service was great!

Brian was very helpful. Found a perfect cabinet for what I need

Very friendly and helpful. Worked hard to earn our business.

Customer service was great, and the people that set up my living room set were awesome. I highly recommended Ashley, and I will definitely be a returning customer with other things I will need later on

Went into the Santa Fe NM store looking for a queen bed, just the bed nothing else. I explained that it was for an extra bedroom that would be used by our 2 small grand sons so it had to be sturdy. Upon looking at all their beds we realized that they were not made of wood rather what looked like particle board covered in what seemed to be plastic made to look like wood!? They were so cheaply manufactured that were still scratching our heads as to why they were so expensive! Not spending over $1000 on a plastic bed!

Selling Sales Manager was very knowledgeable and helpful. Easy to work with as we decided on our purchase.

For the most part it was a good experience

Purchased a sofa with ottoman. Sales person was thorough and made sure each item was on invoice - and even brought out tape measure to ensure right combination on order form!

Very helpful in helping us find a sofa sleeper.

Store is clean and organized. Jerome is the only sales associate that came up to us during both of our visits. He made the sale

When I checked in about an unexpected delay with an online order from Ashley, the manager here got me $500 off my previous order cost. Today, I had a call notifying me that the store managed to cut a week and a half off of my delivery time. Big shout out to Bryan and Rosa at the Cerillos Road location in Santa Fe for their help!

Professional and courteous staff! Rosa and Jeremy were extremely helpful and did an excellent job helping my wife and I.

Rosa from Ashley Homestore in Santa Fe, NM was very professional and helpful. She acknowledged our presence the minute we walked in the door and help us all the way to very end when purchasing our furniture. Thank you Rosa!

Jerome was especially helpful and very knowledgeable! Friendly team and there are lots of great quality furniture options!!!

Friendly service!

Ashly has great furniture and great staff.

Very nice and helpful folks to deal with and great store and environment!

We enjoyed working with Rosa today. She is everything a wonderful sales associate should be. You are lucky to have her!

Thank you Tbone!

It was a nice store an very good experience. I do plan on going back soon!

TBone and Rachel were very informative and helpful! We were thrilled to buy new furniture. Thank you.

Brian was so helpful and really worked to give me the best deal! I’ll be receiving my order in about a week and I can’t wait!

Everyone was very helpful and let me wander till I found what I was looking for.

Excellent staff , and stellar customer service. We will definitely shop here again and recommend it to all of our friends.

Very friendly and knowledgeable about priloducts being sold.

Super

I like the service, the knowledge, answered my questions , an explanation what I needed to know, polite and respectful.

Picked out an excellent couch and had lovely service. Delivery went above and beyond. Would definitely reccomend!

My salesperson, Jerome Salazar, was courteous, attentive without being constantly hanging around. He was knowledgeable concerning his store and products.

All staff very friendly and not annoying,Good thing!;; our sale rep was Rosa, was super nice and very professional with all questions and quick to answer our inquiries! Overall !!!! Rosa is excellent! And my hubby n have new design and theme with new living room and our whole master bedroom and bathroom!!!! Including lamps n very large rugs!!! Happy 😊 Santa Fe store the best location n service!

The guy that helped me and my husband with living room and bedroom furniture was very nice and helpful ...He worked with us and make sure we were happy and comfortable with our purchase 😊

T-Bone took great care of us. Friendly. Personable. I highly recommend this Ashley store.

Amazing service and delivery people were so amazing! Overall, it was the best experience!

Ashley Furniture, Santa Fe, is a must for anyone looking for furniture. The staff is friendly, extremely helpful and patient, especially bow tie Anthony. Cathy B

The whole experience was awesome.. from the sells person to the delivery guys.. gonna buy my dining room set as soon as I can in the near future… Thank-you.. Job well done.

Terrible. I placed an order with you specifically because you said it was in stock and would be delivered NLT 5 Dec. Not only did you screw the order up, (3) of the most important pieces didn't even arrive as guaranteed! Now you are telling me it will be mid to late Jan that I will receive my couch, chair and ottoman! This location, it's services and it's staff literally lied to me to simply make a sale. I will never do business with this location again and will make an effort to ensure others are aware of such practices and to take their business elsewhere in NM. Horrible and total dissatisfied. Sincerely, LTC (Ret) Cody Roberson

Our salesman, Antonio but he goes by T-Bone was very nice and informative.

Excellent service courtesies fast

They were quick, courteous, and very helpful. I have bought from them before and will continue to!

Ashley furniture in Santa Fe was the best place to buy quality furniture. I have been shopping for living room furniture for months. The place I have gone to didn’t have customer service and quality. I’m a forever customer. Thank you Anthony Landeros for all of you help and time helping pick my living room furniture.

Service was good.

No high pressure sales. Rosa gave us space to look, and helped when we had questions. Ver professional.

Jerome was very helpful! 👍

Very helpful salesman and answered all of my questions.

Jussiah demonstrated a thorough knowledge of his furniture inventory and showed us several options to choose from. Veryy attentive and kind.

Quality service. Delivery from warehouse kind of shaky. Quality service at the Albquerque Store from the manager and TJ excellent service.* ALBUQUERQUE STORE.* Not the Santa Fe store. I bought my chair from the ALBUQUERQUE STORE. Not the Santa Fe store.

Really great customer service

Good and professional

The delivery was great. We thought our salesperson Jussiah was amazing however Jussiah told us our mattress didn't need a box spring and it did. We were very disappointed and the TV stand we were promised for delivery in 2 weeks will not be in for another 3 weeks. Needless to say we are disappointed because this is another disappointment as how times have changed. We.got another box spring at 50 percent less in our home town of LV NM For much less. Ashley quoted us over $400 for a box spring and our local Prices Furniture store sold it to us for appx. $290. WOW! I am OVER price gouging int the USA!!!

Professional, quick and ensured my furniture did not get damaged in the process of getting it installed.

I have bought both bedroom furniture and living room furniture from Ashley. And the delivery was pretty prompt. so I was disappointed when I was told that what we ordered this time would take 8 weeks for delivery.

I highly recommend going here to get your furniture!! The staff is very friendly, we went to get a bed on November 19, the guy helped us and gave us information. I HIGHLY RECOMMEND GOING HERE.

They delivered and put the furniture together in about 20 minutes! Amazing service!

I enjoyed working with T-bone! Excellent customer service.

The process of selecting an adjustable bed was made easy with the professional help of Rosa and Jerome at Ashley. Rosa helped us review the various options and select the one best for us. We're very pleased with the service and product.

👍🏼

U did great! I got all my stuff in 1 stop. Rosa was most helpful. Thankyou

The person that helped me was very helpful.over all experience was great .

World class sales people with heart and understanding. Brian and Jerome worked with me - and my budget. Thank you both!

Smooth and easy transaction.

The table I bought was a laminate and peeled and is showing signs of splitting elsewhere also within three months of purchase. Mind you it took a couple weeks to get it delivered. I've sent them pictures and filed a claim. They have a one year manufacturers warranty on their products but they won't respond to even look at the table because they said I didn't buy their extended warranty also. I decided at the time that in a year I would know if it was a quality product or not and it was covered until then. I guess that I got my answer. I have visited the store where I purchased it twice since and spoke to the manager who agreed that it looked like a manufactures defect (by my pictures) and they keep saying they will get back to me with a resolution. I have yet to hear from them and it's been over two months. This was an expensive table.

I bought a mattress from Ashley's and it turned out to be no good I've been trying to get something to be done and nobody wants to pay attention to what I say they keep putting it off I don't understand why if anyone hears me thank you

Rosa was very helpful and did not pressure us to make the sale.

The sales person (T-Bone) was rude and uninterested.

Wow, the service from Anthony was amazing! We've been working with him a lot in the past month, and he's been incredibly helpful. He's a great salesman who always puts customers first and is really friendly. He definitely deserves a raise!

I was so glad they had exactly what I needed available in the store. The salesman was very friendly and helpful.

Representative was prompted an very professional

Was a great service I drive from Albuquerque to Santa fe Ashley store here in Albuquerque they giving a bad customer service I do not recommend this store in Albuquerque go to santa fe they have better customer service. Rosa was amazing she giving a great customer service I appreciate to her I recommend my friends and family to go shopping at Ashley store in santa fe with Rosa she a great customer service.albuquerque Ashley store giving horrible customer service.

My experience at Ashley Store was exceptionally good. Jussiah was very professional and friendly. I would definitely recommend Ashley Store to my friends and tell them to ask for Jussiah.

Rosa was prompt, informed, and friendly. I enjoyed my experience thoroughly. I appreciated being helped by another woman.

Very helpful and pleased with my experience with Ashley. Delivery was on time and very good.

The young men were fabulous getting in the difficult driveway quickly and easily.

Very helpful salespeople; they took the time to help me find furniture for a relative moving into assisted living that was available on a short time frame.

Jussiah was absolutely amazing. Very knowledgable and professional!

Our salesman was knowledgeable and friendly.

Great customer service.

I need someone to get back with me regarding the damage that was caused.

NOTE: I spoke with the manager and a refund is bring processed. I want to thank Brian for moving quickly to solve this issue. I have yet to receive the refund but it does take a few days. I just want to stress nothing against the staff at the Santa Fe store. They were just doing their job as told. The company on the other hand needs to be a little generous with trusting returning customers. It was a clearance item a small fraction of the inventory in store. I should have been trusted to proceed with the purchase and taken the item home as I live outside of Santa Fe county. We have purchased before from Ashley and both times there have been issues with payment processing. Last time it was a format problem with the payment. This time we went in and purchased a large TV Cabinet. While the payment for $583 was being processed the computer died. Our payment was taken immediately out of our account because it was a debit card. Ashley did not receive the payment on their end. So we were unable to bring the sale item home. I should of stayed until it was loaded into my truck because I had a receipt in hand. But giving the benefit of the doubt my wife and I left. Now I’m realizing I paid for an item and was told I could not bring it home which I felt was not right. Today I spoke with a representative with s foreign accent who told me I hand to wait 24 to 48 hours to get an answer of when my money will be returned or I can get the item. I’m very very angry and frustrated to where I want to go to the store and demand my item be given to me or an immediate refund. Please help! Or you are going to loose future business from me as well as many other people in Santa Fe.

Great Thanks

Great help! Great service! Very happy with my purchase.

Excellent customer service. Staff was very friendly, offered us bottled water. Salesperson was knowledgeable about the furniture, the pricing, and took time to answer our questions and to help us find what we were looking for. We didn't feel rushed. The experience was great!

My experience at Ashley was beyond amazing 👏 The Staff around was verry helpful to pointing me in the right direction, They had an amazing sale and also I really have to point out, they were verry patient with me ❤️👍 I found my dream living room set at Ashley 🫠🫠🫠

Very Helpful & knowledgeable about the furniture! Great group at Ashley Furniture in Santa Fe!

I had a great experience at Ashley’s! I worked with Jerome who was helpful without hovering. He helped me select the perfect pieces for my new home and the prices were very budget-friendly. I highly recommend both Jerome and Ashley’s!

Rosa Rodriguez helped me find the perfect piece of furniture for my daughter's condo today. So many great choices and she walked me through all the options, not only in the Ashley Santa Fe showroom, but also all the online options. Many items were available in their Albuquerque warehouse, so no long wait for delivery or pickup. Great customer service experience. Thanks Rosa!

The person who helped me is nice and explained the benefits of using the bed. I bought the pillow and wow! it is soft and I was able to sleep nicely. No pain on the shoulder waking up.

I was there for a long time deciding what sofa to buy. They were very patient and let me take my time so I could make the right decision.

Anthony Montoya was great! Helped us thru our shopping experience without ever making us seem pressured. Let us think about our options, go home and measure our living space, and come back the next day and ask even more questions. It was a very enjoyable experience and we got great furniture and a good deal. Thanks Anthony!!

Great service

The sales clerk Rosa was very nice, explained things to us trying to find the merchandise we were looking for.

Great customer service. Had the furniture we were looking for at a discounted price.

Jerome was very helpful. Good experience shopping there. I found a great deal on a leather recliner. I will definitely be back to shop for a sofa and dining set.

Great service. Jerome was just fantastic and worked with us to find catalog items, establish delivery, and secure financing. He was patient and kind. We had a wonderful experience. I would recommend Ashley to anyone. GREAT!!!! Thank you 😊

The service provided by Rosa and Bryan was exceptional.. they are professional and friendly and helped with my decision making for the perfect furniture for my home. I would definitely recommend you ask for them at Ashley's

Rosa made it a pleasant experience she listened to my wants and made the process simple. Within 30 minutes I had found and purchased my new couch.

Friendly service, great deals. Thanks.

Staff were very helpful and patient with us. Went in to the store about a couple hours within closing and by the time we decided on what we were going to purchase, he worked with us patiently and completed the order with a good attitude and was friendly. I don't remember his first name but his last name was Sanchez.

I met the best sales person (T-Bone)! He showed me exactly what I wanted in a short time. I loved my purchase and can’t wait till they are delivered!! Thank you so much.

Excellent service! I couldn’t be happier!

Great !

Friendly and knowledgeable staff ready to help you out!

Our salesman was very knowledgeable.

Karly was very nice and friendly and knowledgeable. Our purchase of living room furniture went smoothly. We will shop there again in the future when the need arises.

I set out to buy some poufs and much to my delight, Santa Fe Ashley store had exactly what a I wanted. Sakes associate, Rosa, had awesome customer service. Thank you!

Great salesperson!

I love Ashley Furniture....went in to buy 2 chairs and walked out with a sofa, love seat, recliner/rocker and a rug! Very reasonably priced. Sales folks (store manager Brian and rep Rosa) were helpful, but not pushy. Neither followed me around the store but came quickly when I asked. I will always go to Ashley's first!

From the moment I walked in, Josiah was very welcoming. He definitely goes out of his way for his customers to leave satisfied on their choice. Great experience!

Best service

Thank you I had a wonderful visit

Great service

Jussiah really went above and beyond for us. He was very attentive, patient, and informative. They were short staffed when we were there but; Jussiah and Vince communicated with each other and us to ensure we had a seamless experience. The delivery of our bedroom set was also exceptional, the delivery men were efficient and handled our furniture with care. My partner and I look forward to receiving our sectional next. I would 100% return for more furniture in the future.

Jerome and his staff were great. The selection and purchasing process were straightforward and they worked hard to get us the price point we were looking for.

Sales person was amazing! But they didn't have the items I wanted, either have to wait 4 weeks or wait till they can deliver..

Great fast customer service, I really love it karli was so nice and professional

Anthony gave us great service. He was very knowledgeable of the products considering he has only been there a month. He also made sure the first customer representative we worked with a couple of months ago would share in the commission for the sale. The only criticism I would have is there is a lack of inventory and no outdoor furniture on display. I realize the footprint of the store is small but if it could be expanded somehow, it would probably bring in more sales.

T-Bone Gamboa is very friendly and knowledgeable. He answered all of our questions and addressed our concerns. Will be going back for future furniture needs!

Jussiah was wonderful with us, explained everything in detail and made us feel at home! Great service

Antony Montoya was very helpful. I am very happy with my purchase. Thank you for all yor help.

It was a great experience, all employees are nice.

Karli and her manager (Bryan?) were amazing; treated me like old friends and helped me get what I needed; will definitely be a return customer

Straight forward process and didn't try to upsell anything

Great costumer service , there fast and very friendly and help with what u need

Jerome S. What an amazing gentleman. Welcoming helpful, caring. He deserves a raise .Thank you. We will be back soon.

Karli was great to work with. She was extremely helpful and her customer service skills were excellent! She went above and beyond to help me make decisions, she was highly attentive to my needs and she exceeded my expectations! Overall extremely satisfied with the service I received during the time I was at the store. Definitely a returning and happy customer 😊

Karli was a delight.

Will never go to this store again !! Was in there shopping for a love seat recliner . And as we were doing the paperwork to get it finalized the one that was helping us out left in the middle of it and brought a different person to finish the paperwork for us .. that was the first problem second was they had the delivery address and information all wrong when we called customer service to straighten it out they were being rude . And was asking for more information to verify it was us even though we provided all the necessary information !! Waited for a month and a half to find out that our order was still on back order since the time we purchased it!! they never told us from the beginning it was not in stock ... finally went back after a month and a half to cancel our order and asked for a receipt to say the cancelation was being processed and they couldn't provide us with one!! But said it was canceled that we should get our refund within 7 days... two weeks later still no refund!! had to call someone for an explanation and it was all through text what kinda store is this that you can not get a hold of a live person !!!.. by the time we finally got a hold of someone they said the order was never canceled.. I would not recommend Ashleys store to anyone !! Would not give any stars if I could but could not post unless I did 😒

It's a really nice store, though a bit pricey. The staff are very helpful and knowledgeable.

Carli was so attentive to our needs and make the experience amazing. Thank you Carli for all your help.

Very helpful

The Ashley team and delivery crew bent over backwards to get our bed frame and dresser delivered to us. Now that we need repairs and replacement parts, it’s the complete opposite. I should have listened to my gut instinct when looking at the completed bed frame. I dismissed the Flimsy supports thinking “it’s Ashley so it should be fine.” Welp, the center supports all collapsed from the headboard to the foot. Some of the struts snapped, others the screws are bent. I reported it right away and we were told it would be fixed within two weeks. I was told to send pictures, explain the damage, and replacement parts would be delivered. Then someone would come out to fix it. That was more than a month ago. At this point, Makayla McAdams has stopped replying to my emails. Jussiah and T-Bone tell me there’s nothing they can do from their end. And all they keep saying is it will be taken care of but no information as to when. I’m expecting nothing else be done and as a customer I highly suggest taking your business elsewhere

Very poor experience with this store and the service provided. The $3,000 bed frame I purchased broke within 3 weeks of having it. When I tried to get it repaired within my 30 day warranty we were initially told it would be two weeks to get everything taken care of then all contact ceased. This all happened at the beginning of May, we are now mid June. There is no way to get ahold of the actual store because their call lines are always “non-operational” and email responses are no existent. When I FINALLY got in touch with someone from corporate to get a tracking number(because the store refused to provide one)for the replacement parts I saw it was delivered to the wrong address! I’d give zero stars if I could. This has all been a shady nightmare and feels like this place of business is being run by con men. I wouldn’t recommend buying from here.

I had such a good experience with Carli helping me through the whole time. She was so patient! Even with the printers being down, she was able to show me a couple of payment options and help me make a final decision. Now I can't wait to see the beautiful couches in my home .

The salesperson was very thorough, showed us different options. Happy with the furniture we got!

T-bone was very friendly and helpful with our selections!! Thanks again!

Outstanding service. Very knowledgeable

Jerome was lovely, didn't rush or pressure us and checked in with us at intervals that were helpful but not pushy.

Very nice and helpful staff. Great selection.

I knew what I wanted and my salesperson was the best! Less than an hour and I got a great deal!

Wonderful staff

Excellent service, very friendly and helpful

Karli helped us find what we needed and gave us a great deal

We had a great experience. The sales person was super friendly and very patient with my mom. I highly recommend furniture shopping here

T-Bone was great! Friendly and experienced!

The sales people were incredibly helpful with answering all my questions about my purchase. The delivery personnel were very careful carrying and setting up. Also very and friendly.

The person that helped me was very nice and knowledgeable!

I always have a good experience with Ashley Furniture. They have experienced and friendly staff that always offer good information and service! We keep going back year after year for all of our wants and needs.

Great customer service from Rosa. She was wonderful, provided the information I needed and helped me place an order.

Excellent customer service! Would definitely recommend.

It was okay, its a big store. And have lots of beautiful furniture. Expensive but, beautiful for those that can afford it.

All this over $100 pillow! They gave me another 800 number to call and all I got was send us the invoice! I sent the company photos of their defective pillow and this is what I got. Send us a copy of the invoice. well I've moved since I bought the product and I don't have the invoice. Actually I found the invoice and there was no pillow on it. You know this is the worst furniture company in history you can take your pillow and your furniture and have a nice day and that's putting it lightly. Have the CEO give me a call so we can talk about it if he has or she has time in his or her busy day. Otherwise I'll never buy another product for your company and my invoice was $6,800 for a bedroom set a TV stand. I don't have to add photos I already sent them in the first place all over $100 pillow. Again I sent the photos of the damaged pillow which is not normal wear and tear wear and tear should be after two or three years I'm a single guy I used the pillows myself and no one else.

Fast and easy, but wish I was able to collect my purchases at the store..

What a great experience. Carly was joy to work with. She’s cool, knowledgeable and did a great job helping us get what we needed. We strongly recommend Ashley furniture and carley. She needs a raise!

Was a good experience she helped very well

Karli was great !!

Very nice!

Outstanding customer service, thank you Anthony for your professionalism and attention to detail. Our furniture arrived on time and well cared for. We highly recommend Ashley and their delivery service.

Karli was super nice, friendly and patient. Her and her manager were very helpful.

Karli was our salesperson and she was so nice and helpful! Helped us find the perfect furniture for us.

Rosa was fantastic!

Y-Bone was Awesome , he went to straight me how I was doing, and helped me with my whole process and gave me options that fit best my choice on the furniture

Friendly, professional, knowledgeable, and overall very welcoming and eager to help. Great furnishings as well.

I'm Grateful for the customer service! I came into the store looking for specific peices and I walked out with the merchandise I wanted. Thank you!

Our sales associate T-bone was great. My wife and explained what we wanted and he showed us everything that we describe to him.

T bone was great!!! Awesome knowledge and got what we needed. Will follow up on chair workmanship and warranty if needed.

Start to finish A#1. Great sociable staff, sales to finance and delivery. I had to sit in it before my butt could win it. Great job Great product. They were even respectful to a senior. Well done!

Bryan was an outstanding salesman, no high pressure was thorough on explanation and workmanship of the recliner we were interested in

She was friendly, quick, and very helpful

Came in and the sales girl at this location approached us. She explained the details and offered us some sales promotions. Being that my wife and I need furniture for our new manufactured home such as dining set, couch, love seat and reclining chair we were hoping to use Ashley furniture for our needs. I mentioned to the sales girl if we could get free delivery and she said no and they charge a 10% delivery fee! Another reason I considered Ashley furniture is because they gave my wife's aunt free delivery. I was hoping to get the same service. As we walked around the store I observed her and another employee whispering and both looking our way. I did not appreciate this as it was pretty obvious things were being said about us. Ashley furniture you lost a sale due to a couple of employees mistreating a customer.

Ashley furniture always has the biggest selection of furniture. Both traditional and modern pieces are easy to find at a great price. The staff is amazing! I’m greeted and treated as if I’m family.

The service was absolved fantastic. Jossiah was so helpful and Brian was extremely kind. Thank you for a great experience.

Ordered a $1200 bed two weeks ago. Scheduled, rescheduled, damage, finally delivering. The delivery guys said oh this bed is discontinued and it’s complicated and time-consuming to put together so we can just drop it off here or take it back to the warehouse and have it assembled there. Geez, that would’ve been nice to know to begin with. Still waiting on bedframe to be delivered but there is a mattress on the floor. Save yourselves. Find a company that will give you just write schedule and all the details you need to make an informed decision on a purchase.

Great furniture, great customer service!

This was my first time buying furniture and I would’ve liked for my experience to have been more enjoyable:( I walked into the store and Jussiah greeted me and the first thing I asked was do you run credit, he said no .. two minutes later there is an inquiry on my credit and not only that he applied me for a credit card that made my score drop dramatically .. I would have went elsewhere if I would’ve known.. after seeing that I was just stressed the whole time I was working with him and just wanted to leave, felt like all he wanted was his commission .. I was also charged an additional $300 when I picked up my furniture and nobody will call me back.

Rosa showed us exactly what we needed to see and helped us to compare similar items to make a perfect choic.

Great sales associate. Will recommend to family and friends

Thank You So Much Jerome For Your Patience and Answering All Of Our Questions.. You Were Very Kind, Knowledgeable and Helpful..

We are recent newlyweds and wanted to get a new bed. We had been shopping all day and had a 5yr old with us and just came from a horrible overpriced experience where they tried to push off a used product on us as new and charge waaaaay too much! So we walk in and the place is HUGE and filled with beautiful inventory. We are greeted immediately, our needs are asked and we get right to it. We had a few snags on the financing, but it wasn’t their fault. They worked with us through it and we actually got the mattress and frame we wanted. The staff was all friendly and patient and helpful, even to our kid who they let sit on the recliners and watch Netflix. When I asked about how these beds hold up to 5yr olds the store manager told ours to jump on it! They were relentless in helping us to get approved for what we wanted. It was overall a great experience. The delivery time is about a week and a half away so that’s kinda a bummer cause we’re TEALLY excited to get our new bed!! (but not their fault.)We live in the next town over. I’d definitely tell my friends to go here, and when we pay off the bed we got we’ll definitely pick out more stuff to fill our home. It’s nice quality beautiful stuff.

We had an amazing experience. The guys that delivered our furniture had to arrive at 7:00pm due to snow/extreme winds and yet they did an amazing job. They were quick, professional, and concerned about our needs. We had three big pieces to be delivered, plugged in and check to make sure everything was working right. They did it swiftly and professionally we were very pleased with her service.

Great experience

Very clean, friendly service, and great prices!

The service was professional and easy to purchase our new dinning room table.

Don't buy from Ashley's this place is NO BUENO.. nothing but the runaround waiting on a dinning table and 4 chairs took 3 months and 2 replacements still didn't get it right.. and in the process during getting table my mother got a couch set now shes bin waiting for a month and nothing yet..I'm done with this company.. sorry you guys you made that bead you lay in it.... NO BUENO...

Anthony and Brian were wonderful to work with. Felt right at home. They were very professional and knowledgeable regarding our purchase of a bed.

Estella was very knowledgeable, friendly, and efficient

Staff were professional, friendly, and very knowledgeable about the various mattress brands. We appreciate Rosa's expertise and will definitely shop at Ashley for other products.

Karly was professional, knowledgeable and klnd. We will return for another purchase because she made it an enjoyable experience.

J I Gad the most amazing experience at Ashley today! Jerome helped me and was an absolute Angel! He didn’t push me when I decided to go with just a mattress and a box spring and skip the furniture. It was a lovely interaction. Also when you buy a mattress here they donate a bed set to a child in need! The best part 🥰

Excellent service all the way around

Don‘t buy furnitures here. they don‘t keep their word. 0 stars

If there was an option for 0 stars that would be it.

I had two deliveries this week, one on Tuesday and one on Wednesday. I had bought two sofas of the same model last week to replace severely damaged furniture in my living room. Both deliveries went exceedingly smoothly. The delivery man were exceedingly competent, polite, and efficient. I am very pleased with their work and with the sofas.

Jerome was very helpful, knowledgeable, friendly and took the time to show us all of our options before we made a decision. Price was good too. And because it has electrical parts, we chose the 5-year protection plan. The money gets applied to a store credit if you don't use it, such a wonderful idea.

The associate was professional and helpful in helping me find a bench. I ended up making a purchase.

Nice selection of products and knowledgeable customer service without being too pushy on sales. He listened to our needs and helped to suggest options for us to consider. I gave 4 stars because the next day, I identified an error on my invoice (25% sale not reflected). The store did resolve it but I hope next time attention to detail on the invoice is prioritized the first time.

They were very helpful and very patient with us. 😊. We found nice furniture for a reasonable price. And delivery in two days!

I purchased a bedroom set there less than acyear ago furniture is already falling apart i called the store they were extremely rude. Customer service is no help. Trying to get a hold of a manager is not an option. I will never do busoness in this store again.

My fiance and I had a really great experience buy a new sectional the associate was very helpful in selecting our new piece. Very much appreciated the non pushy behavior I have seen at other furniture stores.

Great customer service!

I truly appreciate the team for helping me to find the right dinning table. T-bone (Tony) was so helpful and Jerome and staff went above and beyond to help me to load my car! I'll definitely come back when needed.

Our mattress specialist was super helpful and patient. Great customer service!

The employees are knowledgable, helpful, & not pushy. We made 5 trips into the store trying to make our decision & each time experienced the same curtesy. Very happy with our decision & the delivery & set up was great. Very good email communication for the delivery process. Highly recommend this store.

Excellent Salesperson! Jerome Salazar, he took a lot of time with us. It was a good experience! Would recommend Ashley and Jerome!

Rosa was professional, knew instantly what we were looking for, and was easy and fast to work with.

Salesperson was courteous and helpful. We were able to find what we were looking for.

Fabulous Manager! Great customer service.

Message from Ashley today - Merry Christmas. Your furniture will be delivered two weeks after we promised it to you!

Our sales associate, Karli, was helpful and answered the questions we had as we browsed though the store looking for furniture. Thank you, Karli!

Staff at Ashley have been very helpful in a process that would be overwhelming. The options are fair and the product we've selected will be wonderful in our new home.

Rosa, amazing in everything she does. Go to Rosa for your needs.

Large selection & good service

Great service and sleep consultation!

We were treated with respect. We were allowed to wander alone for a decent amount of time and provided expert help when we needed it. I’m sure we will ask for Jerome for any future needs

I was helped and led to exactly what I wanted at a reasonable price. I will shop at Ashley's s again.

My experience was very pleasant. I purchased a sofa and my salesperson was very knowledgeable and patient. I would recommend this store to others especially for beds.

(Translated by Google) It is a very large place where they have furniture for all tastes, I saw signs announcing payments with very low fees like 20 or 30 dollars to buy living room or dining room sets, I thought it was incredible. Only that you keep the debt for many years. (Original) Es un lugar muy grande donde tienen muebles para todos los gustos, vi letreros donde anunciaban pagos con cuotas bajísimas como 20 o 30 dólares por comprar juegos de sala o comedor,me pareció increíble. Sólo que mantienes la deuda por muchos años.

Estella showed me around and helped me with the purchase of two items. Very professional.

We had selected a sofa and love seat when visiting family. We live in Colorado so couldn’t buy in Texas. We decided to stop in Santa Fe and ordered the set to be delivered in Colorado. Anthony helped us and we also ordered a mattress set. These items were in stock and will be delivered soon. Thank you Anthony.

Bought a $1200 dining room set here. The sales agent was pushy about me purchasing the warranty so I did. The quality was so cheap I will never buy anything here again. Reached out to ask for a refund and I was told that there is a 3rd party who issues the warranty and it had been canceled without my request. So they scam you into buying a warranty on raggedy furniture and then evade responsibility. Nasty service and experience.

Very professional

Great Customer Service!!! Everyone was very friendly!

The service was top flight, thanks to Carly and Tony. Ashley had a good selection of couches and rugs at reasonable prices and we feel we made the right decision to shop there.

The staff was friendly and help us with all our needs. Rosa was the person that help us with our purchase and help us find exactly what we needed for our kids bedroom and went above and beyond to get us the best deals. We will go back when ever we need things for our home

Yet again I'll give 1/5 stars only because I can't give 0/5. After my last review I figured I would see if the furniture would be delivered when they said it would. Unsurprisingly, it was not. The furniture did supposedly come in and was ready to be delivered but my husband and I had to leave town unexpectedly because of the sudden passing of a close family member. I called the store and explained the situation and two separate people (a) scheduled the delivery and (b) assured me the furniture would be held for us and delivered when we were home. Unsurprisingly that did not happen. When we got home and I called they said that they had the possibility to hold it for us, but whoever I spoke to did not do so. We were told it would be delivered 6 weeks later. That was 5 weeks ago. I called tonight to confirm. The phone message says it's scheduled but the associate I spoke to said the pieces were not in stock and it'd be another week. Based on this trajectory I am seriously doubting that I will receive the furniture before it's paid off. I'm sorry that in addition to calling the store 3 times to reschedule I didn't think to quadruple check that the store associates did what they said they'd do because I was too preoccupied with my grieving family. Note to self: try to schedule the next family emergency not in the only 3 day window over 6 months that Ashley might decide to deliver your furniture. And the topper on the cake: I reached out to the email that they leave on every negative review and got no message back. They also gave me a number to text and I haven't yet received a response. I guess this will be a good test to see if it's an auto reply to a negative review or they actually read the reviews.

Jusiah was very friendly and helpful! No high pressure sales, knowledgeable and provided us thorough information!

Such a great experience! Everyone nice customer service,! and Tony was awesome!👌

The guy with the bow tie. 😄 he was very friendly and helpful! Showed us a couch and chair, very knowlegable. We also got to try mattress!

Great service, good quality.

This was the worst ever could not deliver my purchase because it was raining and did not want his truck to get stuck and didn't want furniture to get wet. And I caex customer service and they pur me on hold for 12 minutes and instead of telling me that my purchase was canceled thar is why I called yesterday and they told me to call and cancel 😞 This is the worst customer service ever. In new Mexico worst ever I will not shop there.

Karli was very helpful and her manager helped us also. THANK YOU.

Good experience very quick found what we wanted and were out within an hour .

Very nice experience and very professional

Great service, good price, nice dresser! The manager, Brayan knocked some extra off the price to make home delivery more attractive, I was treated nicely and they were very professional.

I went into Ashley home store in Santa Fe New Mexico and was quickly greeted by Karli. I Explained what I was looking for and she took me directly to the item I eventually purchased. The manager as well as Karli were extremely helpful, very informative and expeditious. It was a pleasure being able to work with someone that was knowledgeable and helpful as well as courteous in a world where a lot of those factors are missing, it was greatly appreciated! Kudos to Karli the store manager! Thank you!

A very pleasant experience!!!

Good customer service is only till they collect your payment details. After you pay, they ignore you, and don't follow up. If you want any hope of returns, send it back on day of delivery or shop online. They have a " no return policy after delivery." They could do with more selection at this location.

Second time I was in, luckily Adam was at the front door to assist AND he knew about the details i wanted. Bought what I was looking for : - )

Good experience. Staff was friendly and expedient in getting me what I needed.

Very professional. Called 30 minutes before he arrived to give us a heads up!!

Not really a good experience, when they try to push you to get delivery even on small furniture....

Very very helpful. I have a weird travel schedule and the salesperson was fabulous in helping schedule my delivery around that weird schedule

The delivery was timely and the delivery guys were great!

I received excellent service at the Ashley store in Santa Fe, NM. I saw a sofa I liked but didn't buy on the spot. The sales associate (Karli) gave me her card and I went home which is an hour away. I'm hard of hearing and it's difficult for me to conduct business by telephone. Not wanting to make another 2-hour round trip to the store, I sent Karli an e-mail with questions. She responded quickly, and we proceeded to have a multiple e-mail conversation, which would have taken significantly less of her time if done by phone or in person. She always responded quickly and pleasantly. I messed up the online credit application and got a bit cranky about it, and she reached out to assure me she could help me if I could come in an work with her at the store. In the end I'm getting a beautiful sofa and ottoman, with 20% off the listed price, and 12 months interest-free payments. I'll definitely be shopping there first for my future furniture needs, and hopefully Karli will be able to help me again.

Team was helpful and catered to my needs. I will return

Karli and Rosa were amazing. They showed exemplary service and outstanding knowledge of their products. With their help, we managed to pick out the perfect couch and dining table for our new home. We will definitely be coming back for our future furniture needs.

We ordered a new pricy bed, whew, u wud think as much as the bed will eventually cost that installation, the mattress cover, n quarenetee wud be part of the cost, rather then in addition too. It's like shopping for a used car.

Sales people were courteous and accommodating. Was given a small discount on purchase of recliner which was deciding factor in choosing Ashley over competitor.

Overall, the experience was sub-par. Rosa was able to make everything better, and if it were not for her we would not have bought anything. The original sales guy didn't know much about anything. Didn't offer anything to us, delivery, white glove, etc., it was pretty dry. He didn't inform us of delivery delays, shipping timelines, nothing. Didn't have info on the current promos. He was just a waste of time to be quite honest. The reason for only 2 stars is because of delivery. Rosa was kind enough to let us know 12 weeks to arrive, I think the last item arrived on the 16th week, broken. The delivery guy told us we had to keep it, which we thought was strange. Everything else was shipped sporadically, i think we missed 4 days of work due to weird delivery schedules. So for the broken TV stand, We were told to text a number for a part, and those rude people didn't even order the right part, nor did they ask which part was broken. They just assumed they knew. 10 days later I get the part and I have to contact them again to ask them to order the right part. Several weeks later I still don't have the part. I've spoken to an Ashley online and asked for a refund or a credit of some sort,they told me there's nothing they can do. I have an $800 broken TV stand now. I spoke your store staff about it and they said there's nothing they can do either but I could call an 800 number, but now it just feels like im being passed around. Just frustrated I paid 800 and I have a broken TV stand.

Went to 4 places to find a mattress and finally Found one that I liked daniel was really patient with me after testing and testing the 2 that I liked I went to lunch and came back retested the ones that I like and chose the sealy I was happy no pressure to buy and just very patient again thank you

Rosa was extremely knowledgeable, helpful & friendly. She took her time & explained all of my options and ensured I got the best deal. This is why I am a repeat customer.

The manager and assistant manager were amazing, and I feel good about my purchase! I am very pleased with how I was treated, and I am looking forward to my two new rooms. Thank you Bryan and Rosa!!!

The young man I spoke with was very helpful and polite!

Well first of all I really don’t ever write bad reviews, this will be my first.want to make everyone aware before spending a fortune on a Tempurpedic mattress we new the price of the mattress and base going in. This where to beware we were informed you have 30 to 90 days to sleep and try out and at that time you are able to return without any instructions asked if not totally satisfied. The problem is read completely you can return but have exchange for same price or higher price item. Shame on me for not reading more in depth and clarifying, but we really believe the sales team should be clarifying that to all customers. So be careful before you sign on the dotted line. Now we are pretty much stuck with a 9000 dollar bed . Respectfully Greg Meyer

I worked with Jussiah Sanchez and was pleased with his knowledge and professionalism. He got me the best price on exactly what I wanted in a great quality living room set. In fact, he did such a good job my parents bought a set from him as well. I would highly recommend Jussiah and Ashley’s to anyone in the market for furniture.

Jerome Salazar is an excellent sales associate! He assisted me with the purchase of a beautiful bedroom set and a hybrid mattress and base.

The first time we came here a few months back. No one wanted to help us. All the staff were hanging out by the front desk. Which is no biggie. We just thought they were giving us time to walk around and check the furniture. We had came to look at couches and a beds for our children. After about 30- 45 mins we had a few questions. So I looked around and I didn’t see anyone on the floor. Still no biggie. So I look over to the front desk and see them still chilling. Still no biggie. As I start walking their direction to see if someone could help and just like that they pull a I’m on a phone call, I’m dealing with another customer or some type of excuse and leave the front desk. When they were clearly chilling out. (Us and 2 other families were in the store that day) The only person that couldn’t really go anywhere was the receptionist. So I asked if there was anyone who could assist us. She said all the sales people were busy at the moment and that they would let them know. Now I’m starting to get bugged but I’m like ok we’ll wait. As I get back to where my wife is I could see the sales people start trickling back to the front desk one by one. We waited another 30 mins. So l looked over at the front desk and they’re back chilling and hanging out. So we decided to take our business else where. They were definitely the laziest group of sales people I’ve ever seen. Yesterday we were kind of hesitant about coming in due to our last experience but we decided to go in to look around. This time was a totally different experience. We came in and we started looking around and within 15 mins or so. The sales woman Paula came to see if we had any questions and showed us a few other couches that we might be interested in. She’s a prime example of an excellent employee. Even though she was dealing with other customers she would come back to see how we were doing and if we had any questions. So we found a couch that we liked and she came and started the paperwork. As we were doing the paperwork she asked if we had been here before. We told her yeah and the experience we had. Then the manger came over and apologized about our last visit and told us to let her know if there’s any problems. Shout out to Paula. Thank you for being an awesome sales woman and thank you getting us set up with our new couches. We’ll definitely be coming back because of employees like you.

I would like to share my experience with Ashley Furniture. We ordered our furniture almost 10 months ago and I kept getting messages that out "partial" order was ready for delivery. We were ready to cancel the order and go elsewhere as we were frustrated and tired of the run around. After months and multiple times declining to accept a partial order I finally went into the Santa Fe location and was in contact with Rosa Rodriguez. Rosa went above and beyond immediately, checking on our order and keeping me updated. Finally our entire order will be delivered in 2 weeks from today and Rosa Rodriguez confirmed this today! Rosa has the most amazing customer service skills I have experienced in quite some time and this is to be appreciated. Thank you Rosa!

We were in store and litterly waiting to pay, our sales person Jussian simply disappeared? Front desk could not find him? We left. Went on line to buy it and found it was back ordered, we can only figure that's why he left.

We have been very fortunate with the customer service at Ashley Home Store in Santa Fe. Very friendly and helpful staff. After moving back to Santa Fe for the 3rd time, we were able to furnished our living room, dining room and two bedrooms with your beautiful furniture. Thanks for the wonderful service 😀😊 06/15/2022 Today I walked in to Ashley Furniture in Santa Fe, NM hopeping to find a tween mattress and base for our second guess room . I was greeted by Paula Beltran and Jerome Salazar, they were very helpful and showed me different options. I fell in love with the Tempurpedic Pro Adapt medium Mattress and the Motion 500 tween XL Base. Paula and Jerome explained to me all the benefits the set had to offer. After trying this amazing bed and almost folling asleep, I went ahead and bought it! They will deliver it in a week. I know it's going to be a great addition to our home. We have been very happy with your service and everything we have bought from you.

I bought a loveseat from Ashley Furniture it came with a dent and left a white spot on it , I called them the next day they told me they would send or call me to take 💅 of it it's been two months already and nothing has been resolved, will never buy anything from the again

We were promptly met and helped by Jussiah in the Santa Fe store. We came mainly to look at a particular dresser we had seen on-line. Ended up purchasing that dresser plus a dining set.

Daniel was such a very nice person and so was his manager I think his name was Brian very nice and sweet people they were

My husband and I went in and made a large purchase. The salesman was very helpful when we went in shopping. It was AFTER the purchase and the delivery that we had a bad experience. Not all our purchase was delivered at the time that was promised. We had a missing item and, we were told it wouldn't be in for another 6 days. Our frustration was when we went in and tried to get answers for the delay in what was promised to be delivered. Our original sales associate completely ignored us knowing he had helped us only a few days before. We had an another sales associate try to help us however he went on helping others who came in after us. Finally the manager came to help us, getting no real answers... only to blame the store in Albuquerque. As of today we are still waiting on our missing item which has already been paid for. Ashley Furniture is not a store we will purchase from again.

Paula was amazing she was very helpful! 💜

Our experience,as we looked for the perfect seating for our TV room, was enhanced 150% by our sales consultant Jussiah Sanchez..He was patient, professional and extremely knowledgeable about all the furniture we previewed..Then after choosing a sofa he explained to us the value of the temper pedic bed..we were so impressed we are going back next week to purchase a new mattress ..This young man is a pro in every sence of the word..

Purchased a new bed, dresser, and night stand for my daughter's room. The salesman (Mr. Landeros) told me it was going to come in a month and half, which I had no issue with. When they finally delivered the items, there was no rails for the bed, just the headboard and foot board. When I called to get a status on the rails two weeks later, they told me there was no order for any rails. I called the store and they told me that they would take a look at the order and call me back in ten minutes. They didn't call me back at all, and placed an order for the rails on the bed which I received a receipt for later that night. I'm upset at the customer service and the fact that my daughter is going without a bed for what will probably be a month or more.

Great job I look forward to doing business with Rosa and the staff in Santa Fe in the future

Daniel was a very good sales man. He answered all our questions and showed us exactly what we asked for. Very nice and polite.

I like Ashley furniture. It is pretty well made and I like that they have sustainable practices. Good prices. I've bought a few pieces from them. I particularly like their sofas.

I like shopping at Ashley, the sales people are helpful and I always find what I need.

I received both efficient and friendly service from Daric Gutierrez; plus I‘m scheduled to receive my purchase much earlier than expected! I feel very satisfied.

Dania and her team are awesome. She truly went above and beyond to make sure we got what we wanted. Left store very happy😁 Thanks Dania!!! The DeHerrera’s

I highly recommend Ashley Homestore. I had a very seamless experience finding a great couch set with the help of the salesman Jerome. He was very knowledgeable and courteous and made the entire process so simple. If you are in the market for new furniture I highly recommend paying Jerome a visit. The store has an assortment of furniture for all budgets and I was able to find exactly what I was looking for. Thanks Jerome!

Jussiah and Brian were professional knowledgeable and gave their full attention start to finish. Assured that all avenues were pursued to make sure the product and price had a solid sale and outcome. Much appreciated.

Sales staff was knowledgeable, friendly and helped us fine the couch we needed.

Very good customer service and comfortable environment, definitely will be a returning customer!

Thank you Paula B. for the easy shopping and ordering experience! I will back!

I appreciate there help so much. Great people! Going back again soon.

The sales man that we spoke to was very helpful. He answered all of our questions and was not pushy.

We had an excellent experience at Ashley HomeStore in Santa Fe, Dani was a knowledgeable, helpful and attentive salesperson. We highly recommend her and the store :-)

We visited several furniture stores before finding what we wanted at Ashley. The selection was great, with lots of choices and a very helpful staff. Delivery was earlier than expected and the delivery crew was excellent. They were through in setting up and checking out everything to make sure it was all correct before they left. We are very happy with the whole experience. Highly recommend Ashley as a place to shop for quality and service.

All employees at this store were friendly and professional and we got a great deal.

I just wanna say Thank y’all for helping me out with my purchase. It was my first large purchase and Paula was absolutely great and super personable! She made me feel super comfortable and didn’t rush me at all! I would definitely return for any furniture needs in the future.

Paula was simply the best... knowledgeable, kind, helpful, and without any pressure. She guided us to exactly what we wanted and explained all the features. She also made short work of the paperwork. We'll be looking for her the next time we need furniture. Well done Paula... well done.

Bought 2 recliners. Haven't been able to use one for 4 months because reclining mechanism quit working while still under warranty. Been calling/texting for 4 months to get this fixed.

This visit was to look at mattresses. I worked mostly with Jerome. Jerome was knowledgeable and considered what I wanted and needed rather than trying to sell me something I didn’t. He was able to analyze my spinal positions on various mattresses and help me figure out comfort considerations I had not considered. Above and beyond assistance. And to top it off, Brian, the store manager, checked in regularly and answered questions as well. He helped with the cost considerations and was just a genuine and reasonable guy. I ended up purchasing a mattress and frame during this visit. I highly recommend considering Ashley Homestore in the future for bed considerations.

(Translated by Google) They gave us an excellent service, they treated us very well 😊 all our questions were very satisfactory and the furniture we bought met all our expectations, thank you very much To Miss Rosa for all your attention!!!!!! (Original) Nos dieron un excelente , nos atendieron muy bien 😊 fueron muy satisfactorias todas nuestras preguntas y los muebles que compramos fueron cumplieron todas nuestras espectativas muchas gracias A las señorita Rosa por toda su atención!!!!!!

We had a wonderful experience today. Jerome was very knowledgeable and patient with our questions and spent several hours with us. We will be continuing business!

#1 no doubt

Bryan and Tony were extremely helpful! They both did all they could to help us with our purchase.

The Ashley store in Santa Fe is blessed with an wonderful staff. The sales associate Dania was very patient in answering all our questions. The store manager Brian went above and beyond 'the call of duty' to take care of us when we encountered an exceptional situation. Their customer service is of the highest caliber and my wife and I couldn't recommend them more highly.

Excellent customer service! Brian, Bernadette, Rosa, and the entire staff were awesome in helping me choose my home furnishings as well as assuring prompt delivery. Great selection and availability.

Outstanding service!! By Danni and Antonio. I have a back problem and they had me eBay wedding and fit to a mattress that would provide relief for my back they paid attention they resolved my issue by helping me select the right bed.

Tony, the Sales Associate, was so kind, patient, and helpful in assisting me in picking out furniture for my apartment. He and the other staff were so friendly and created a welcoming environment without any high pressure sales tactics. This was a wonderful and enjoyable shopping experience with lots of quality furniture to select from. I plan to shop at Ashley from now on for all my furniture needs.

Friendly, professional staff. Helped as soon I walked in the door. Pushed me to buy more than I went there for, but didn't give the hard sell. Pretty pricey but great quality stuff.

I walked into my local Ashley store in Santa Fe and was greeted by a wonderful young woman named Danny. She helped me find a new Temperpedic mattress. She was so knowledgeable, kind, and smart. No pressure. It was my pleasure meeting her and I got the exact mattress I was looking for. I will definitely recommend Danny and Ashley to all my friends. Good job Danny!

Outstanding service! While on my dresser hunt Jussiah was patient, kinda, and very helpful throughout the whole process! I’m so excited to get my dresser! 10/10 recommend!

Nothing in stock

It was pleasant. I dealt with 2 employees I bought 2 loveseats from Daniel and he showed me all the options for financing and was very patient. I end up speaking with someone in the mattress Department. He was very informative for the little bit too pushy for me that's why I gave it for stars

Everything work out well the girl who helped was very accommodating

Not very friendly or helpful. I just went home and ordered online from a different retailer. My daughter got her bed in 3 days and is enjoying it. I'm always let down when I shop in a local store. They always seem to be bothered by customers.

Great Black Friday deals! Excellent customer service.

I wasn’t told I was getting charged $249 for delivery, I asked if they had in stock - yes was the awnser and when I went to pay it was not today even if I can haul myself it was 10days and I wasn’t allowed to pick up my own furniture, my date to deliver finally came and was confirmed 12:30 to 3:30 nope didn’t come then it was 430 to 5 nope wasn’t here , then I called to find my delivery and was told another 45 min now 630 pm and still no furniture which was over an hour past the time , no call no information I’m tracking through calling since the app is a false app to track it and now at bed time no delivery. Why did I pay ? You can be that many hours behind from a 12:30 to 3:30 delivery. You can’t call the store and you wait for at least 10 to 20 plus min before your told nothing . Worst experience ever

Found what we were looking for. Love piece. Friendly staff. Could do more research on tax, protection package exclusions, etc., but overall good purchasing.experience have not received the couch yet, so can’t comment on delivery experience.

Buying furniture at ashley home store was so terrific it was fast and easy, will always recommend this store to anyone.

Great staff really helpful they will go extra mile to help. Great furniture

Ordered my furniture originally in January when my order was supposed to be here and April never received it May came around never received it in the month of May I called and they said my order was being delivered when I called back within minutes my order was canceled. I went in to Ashley furniture store in Santa Fe and spoke with the manager and a sales rep they told me that it was somebody from the back office that canceled my order and there was nothing they can do I had to pay for my furniture again and it was supposed to come in July, we are here in November and I will not get my couches until January. I went in this evening to go ask for a refund because I was told false information when I purchased my couches versus when I called the corporate office. I went to ask for a refund from my first order and my second order the guy John (really nice gentleman) wasn’t in and I dealt with this rude little girl named Rosa. She tried to argue with me telling me that furniture is gonna take that long everywhere I go and she also told me that she didn’t know when John would be in because he does deserve two days off. An employed like that does deserve to be fired. I’m not begging them to take my money, I will gladly go somewhere else with BETTER CUSTOMER SERVICE.

BEWARE, just like the other reviews here they don't know when your order will get here or may I say they won't tell you, it will take half a year if so... I went in the beginning of August looking for a bed employees are nice but now I see it was just for the sale cause after you swipe your card never again will you hear from them. I asked several times when my order would arrive and if they were having delays they told me 30 days... 30 days past into 4 more weeks where the status of my order was 2 to 4 weeks every time I called. 2 to 4 weeks turn into 19 to 22 weeks for my order to be ready!!! I was done by this point called and requested a refund immediately! Beware, nice sales persons but if you call or email after you purchase from them to see where your order is they won't answer you! Take your business elsewhere. O and by the way you would still have to go pick up your furniture to ABQ.

Ashley offers great furniture from simple ones to unique ones, I’d give a 10/10 because of the how helpful the assistants here are they tell you all the details you need about something you like, which ones lowest or highest price, which ones best when it comes to comfortable etc. They have all furniture you need, tables, seats, beds, and so much more, they’ll help you find exactly what you’re looking for, like a table for example, if you want it short they’ll show you all the short ones they have until you find the one you like and that fits where you want it, but overall great place for finding a furniture that you need.

Horrible horrible horrible !!! I waited 5 months for my furniture not one piece ever arrived was quoted 2 months all the delivery dates and times Changed weekly and daily I asked customer service if they have any solid dates the service rep stated the don’t only estimates which means they have no idea when it would be ready or even arrive! I highly recommend getting furniture elsewhere unless your willing to wait over half a year or longer because I ended up canceling! Would not recommend beware!

William helped us. He told us about their sale and we ended up getting more than we walked in for. He made it easy, no pressure, carried around pieces so we could see them next to each other and measured everything so we could be sure it fit. Thank you!!

Great customer service ! Very respectful and informative.. Home Furnishing Professional. Jussiah Sanchez…..

The stores will put together it's a little hard to get your questions answered quickly usually have to hunt for someone to help you because they're usually with other customers but as soon as they're done helping they usually come around and ask you if there's anything you need.

Great staff! Clean store. Extra bonus for a nice clearance section.

They had just what we needed. Very helpful staff!!

Awesome staff! Shawna was very helpful! We will definitely make our next purchase with her again!!

Incredible staff who went above and beyond to help get me the best deal possible. They were nothing short of kind and patient and made me feel more than welcome when shopping. The staff were a tremendous help overall and really provided great service. The furniture is also extremely reasonably priced, especially for the current market. I highly recommend Ashley Homestore for any new furniture you might need!

Update 11/9/21: No resolution. do not bother to pay for the 5 year warranty. Pitiful. I will never shop here again. I have been trying to get ahold of customer service for over a week. I bought an Amish heater insert from them a couple of years ago and now the buttons on it no loner work. I was able to talk to person at the store, they gave me an 800 number. I called that number numerous times and never got through to a human. I then chose the call back option. They never called me back. Finally, today, after being on hold for 20 minutes, I got a human. After numerous questions, I was told, "Sorry we don't service that area...." they gave me another number. I am now on my third try with that number. The first time after listening to a "your call is important to us..." for 15 minutes it hung up on me. Then, after calling back and getting a human, she hung up on me too. Now I got another person and they have no idea what I'm talking. This is infuriating. Here's some more....they replied see below, and when I sent an email to that address, I received back a rote email saying something to the effect of "you purchased the 5 year warranty, your one year warranty is up, please contact this number......for the warranty company". I have spent 2 weeks and many hours going in circles on this. DO NOT BUY FROM THESE PEOPLE. And if you do, don't bother with a 5 year warranty.

received multiple text msg stating my furniture was at warehouse to schedule for delivery, only to be told it would be another month after I arrived to pick it up. Horrible, horrible, horrible....stay away

Dania was very helpful, kind and courteous. I would definitely recommend anyone to ask for her. For help, opinion and assistance. Not pushy or aggressive. I will use her in the future. Smooth transaction

I will never give them business again and encourage others to be wary. I’ve had the worst customer service with this company. Sure, the store is beautiful and the sales lady sells you furniture but I’ve been lied to about receiving my order multiple times. I’ve been patient for 7 months and every month I was told next month, next month. When we purchased they said 3 months wait. Now they say it will be 9 months for the couch and 11 months for the chair but we can’t trust that is true based on the past. If they were upfront about their trend, I could have cancelled and gotten something much quicker. They don’t seem to care at all about my orders of multiple items, 2 couches and 2 accent chairs. They don’t answer the phones in the store most of the time and when they do they say they need to put me on hold and don’t come back. The main customer service employees are terribly rude and don’t take down the correct information. We ordered a couch for our living room and it arrived with a big ugly scratch in the front wood panel. I called and told them what happened and they put in the wrong info in the system. I followed up later and there was nothing in the system. They finally sent us a new couch and it was also scratched because they don’t wrap them when they’re delivered. They sent us a new wood panel for the first couch but that arrived too late. We received 1 accent chair 3 months after ordering which was understandable and the other isn’t coming for another 8 months after the first. I’m not joking. We order 2 matching accent chairs. They will not return the 1 accent chair we have! Edit added: I contacted the email and text number and they told me they don’t have a return policy once it’s in your home. I bought furniture in February and have had bad service ever since. I called the customer service number and they say they don’t have a return policy once it’s in your home. Bad company. I ordered two accent chairs at the same time. One came in May. The other one won't come till January. I need two accent chairs now. Customer service has been telling me I would get the rest of my order every month and they have lied and pushed it off every month. I've been waiting a very long time.

Sorry this company takes your furniture order, your credit card, you get the bill and pay it, and months later delay after delay always blaming Covid, but if you go on the website you can order the same stuff usually cheaper and the web sit tells you that you will get it in 10 days! Sorry very poor telephone customers service just excuses or non answers. I will never set foot in any Ashley store or any furniture from them again,

Worst buying experience, 10 of out 10 would not recommend buying from them ordered furniture back in end of may and delivery has been pushed back since original delivery date of August 9th. Furniture is now to be delivered at the end of October if they dont continue to push it back again.

Salesperson blatantly lied to us about the timeline of the delivery of our purchase. We would not have purchased if we had known the actual timeline was 4 months instead of the 5 weeks she promised us. SCAM

(Translated by Google) we bought some couches at Ashley from Santa Fe NM. They told me that in 6 weeks they would arrive and I am going to give the 3 payment and they still do not arrive I have 3 months and without my armchairs very BAD SERVICE they take too long. We wanted a sofa bed but they said that those took more than 12 weeks maximum and for the same reason we bought normal sofas and they are taking too long too .. (Original) compramos unos sillones en Ashley de Santa Fe NM. me dijieron que en 6 semanas llegaban y ya voy a dar el 3 pago y aun no me llegan tengo 3 meses y sin mis sillones muy MAL SERVICIO tardan demaciado. queriamos sofacama pero dijieron que esos tardaban mas de 12 semanas maximo y por lo mismo compramos sofas normales y estan tardando demaciado tambien ..

They take your money and then they tell you that it will be 14-18 week on delivery

Ricky spent alot of time with me and was patient while i chose a bedroom set. Thank you for being knowledgeable and helping me pick out a set. I'll go back for a mattress!!

Jerome was great help in showing us the mattresses.

We had such an excellent experience working with Rosa today. She took such care with us and is patient, knowledgeable and so personable. We will definitely come back to Ashley furniture because of her incredible customer service.

Daniel and Rosa are really helpful and we got what we wanted with no issues, staff are really friendly.

The staff are friendly, helpful, and knowledgeable. When I was looking for a couch that fit my 6'3" husband, they would keep an eye out for taller sets and contact me as they received display models. They never push me to get something that isn't perfect for my family, and have worked with me more than once to get me exactly what I want. They walk me through each step of the process, make sure all of my questions are answered, and are as welcoming when I don't buy as they are when I do. The sales staff, the sleep experts, the management, have all been wonderful! However, delivery scheduling has been a nightmare every single time. Took more than a year to get one shipment, but delivery calls started at month 3. Deliveries canceled, rescheduled, canceled again. Trucks showing up when we weren't expecting them. One group backed into our adobe wall and tried to deny it, even though part of our wall was still stuck to the truck! Paid for white glove once, delivery people dropped and left (claimed we declined assembly service we specifically paid extra for!!!) Unfortunately, the delivery problems have reduced my enthusiasm for buying here. Limiting future purchases to what I can pick up myself.

This is our 3rd visit to Ashley’s this year alone! From mattresses to sofas, we’ve loved every purchase so far. Dani is our gal. We always go to her because she’s so friendly. Thanks Ashley’s!

I wish they had more options for smaller sectionals but Paula was great to work with. Helpful but not pushy!

Saleswoman was very helpful

Armando and his manager were so helpful! They made our purchase a very pleasant experience. They matched online prices and stayed after store hours to complete our order. If you come by the Santa Fe location, ask for Armando.

Purchased a dinning room set back in April and still haven't received it I had to cancel my order.

Ricky was my sales guy. Fast, friendly service! Great guy. Knowledgeable about the products and protection plans.

Excellent customer service, friendly and willing to work with you, a must stop place for home upgrades.

Great store to shop at! Love the atmosphere, people there are even better!

Had a good experience here. Salesman was very attentive, helpful and nice.

I love Ashley Home Store! There furniture is of excellent quality and their service is top notch. I have furnished my little flat in Santa Fe, New Mexico with Ashley furniture. Thanks Ashely for working hard through the pandemic to help me get settled in my new city.

Very nice staff and no pressure. Very helpful

My wife and I purchased a chair recently and we were very much impressed with the sales people who took care of us. One salesman even asked the general manger over to meet us and he spent at least 10 minutes talking with us, not only about our purchase but about his experiences as a relative newcomer to our city. We are not accustomed to such caring attention. It is refreshing to shop at a store where people care about you,

The experience was great. Good costomer service, great communication.

It took almost 3 months to get our furniture in. The love seat recliner broke as the frame was made from particle board. We had the one year warranty and they send someone to fix it twice, they used glue and staples but that still did not work. They waited until the warranty expired to tell us they would not replace it. They were helpful and nice until we bought and gave us the runaround when our furniture was not delivered and was faulty from the get go. We will never purchase anything from Ashley again.

Jerome Salazar is the best sales person at Ashley have bought a lot of furniture from him and management Jerry they are always on point and have great customer service would recommend Jerome to all my friends thanks for the great deal !😊

Great service!

If I could give this place negative stars I would. They sold us a elevation kit that they don’t even have techs that know how to install, a month later of giving us the run around they give us a number to call the manufacturer so they can walk us through installing it ourselves. Why would any place sell merchandise $6000+ they don’t even know how to put together, I can’t believe this place even has any business

Excellent customer service Dania!!!

Bought couches over the weekend at Ashley Homestore. Had a pleasant experience which is usually not the case. Sales person Mr. Sipes was truly an expert presented himself in a kind and respectful manner explain all options available to us and worked with us to give us the best price.

When I walked in all but one looked at me like I was not buying anything so why bother with me.can not remember the name ofe guy that helped us but great friendly guy. We did make a purchase from him.

Awesome help!!!

I really give Ashely's Home Store, Santa Fe location a Zero Star review. They take over 6 months to deliver furniture. They do not deliver all of what you have purchased. They NEVER answer their phones. They will tell you anything to get you to purchase from them. They will even give you wrong dates of delivery just to make a sale. They also, want your money right away but you have to wait FOREVER to get what you purchase. This location is the worst and I will NEVER buy furniture form them again. We made a $3000.00 purchase form them and still have not received what we are waiting for.

The store was absolutely beautiful but Rosa was the star of the show. She walked us through absolutely every question we had without being one bit pushy. She gave us space to look around for ourselves and checked back to answer questions. We ordered a sofa and she worked with us to find the best deal. Fabulous products and even better customer service. We can't wait to relax on our new sofa! Thanks, Rosa!

Knowledgeable and friendly sales person who was helpful and not pushy Ashley had the exact product I needed for my new home - good quality and guarantee. Will shop there again.

Ordered furniture beginning of March that was supposed to arrive June 1. Called June 1 and was told June 22. Called June 22 and was told mid August. Absolutely ridiculous. I understand everything has changed with Covid but customer service is non existent here. I literally receive emails every day from Ashley trying to sell me something’s but not one single update on the status of my order. I went ahead and cancelled and they could have cared less. Very disappointed. Never again. Complete waste of my time!!!

The worst experience ever! We order our couches, dinning table, and a tv stand. We were told and promised that we would receive some of the stuff by May and this did not happen. We called and they said that it was going to take longer than that. We understood and switched some of the pieces to stuff that was ready to ship and be delivered within days. A few days before our delivery we get a call saying the stuff was not available until a later date. Jerry the manager gave us the list of stuff that was available in stock and that’s why we switched our stuff. He told us that the table was damaged in the process while loading it. This was not true. We decided to give them a third chance and wait for the table delivery and the same thing happened that it was put longer than what they said. They wasted a lot of our time. We finally decided to cancel our order and go look elsewhere. I will definitely never buy from Ashley again.

My dad was looking for a new recliner so he can relax in the living room. Ashley's homestore was able to get us a really nice power recliner in just 3 days. . Thank you to Daniel Rael are sales person for the extra effort.

Great experience! The staff was very helpful and friendly!

We ordered couches from here and they were aupposed to be delivered in May and now they are saying they wont be ready until late August! Really think we need a refund of some sort because they were not cheap and we need our couches! They don't even send an email or call at all we have to call them to find out. So inconvenient and ridiculous!!

Excellent customer service. Quick and efficient ordering process.

Went shopping 4 patio furniture greeted at door no one helped us then finally the mattress guy helped sorry i 4 got his name and he was just GREAT sorry 2 say all they had was 1 patoi set on display didn't buy anything

While customer service in the Ashley's Furniture store was great, it's AFTER the sale is final that they have the WORST CUSTOMER SERVICE! I purchased couches, TV stand, end table and entire bedroom set in February 2021. I was told by sales girl to wait 2 weeks to get a status update and to expect my furniture to be delivered in May or June at the latest. June 1st I called and was told I wouldn't get a status update for 10 weeks! Never received callbacks after multiple attempts. Spoke to a manager. He said they wouldn't have a status update until August 25th but the dates may change because they change everyday. We're not even at the stage of setting up the delivery! Absolutely HORRIBLE customer service. Update... August 28th and they told me to expect middle of October now... Update... finally got all my furniture January 2022.

I just purchased a sofa from the Santa Fe store. The service was awesome. I especially want to commend Armando who greeted me at the door and then provided excellent service. I had something picked out and he showed me something that worked much better based on what I really wanted. I have used this store before and will use it again I'm sure. Thanks for the best service!!!!

Absolutely the worst company ever been over a year still did not get my product ordered so canceled over a month ago and still not received money back and also very rude to customers and all they have said was DUE TO COVID LOL come on and get over the COVID Excuse already I really suggest other places we order from furniture city had bed in not even 2 weeks ordered mattresses from Denver mattress had them in not even a full week and here is Ashley’s going on a year

Seriously amazing! These days, good customer service is so hard to find...but you will find it at this location!! Brian and Dania were so great, and Brian specifically was just incredibly friendly and knowledgeable! No pushing, no pressure. Just friendly and had the answers. We were so impressed, we live in ABQ but literally came back up to his Santa Fe location a day after meeting them, to make our purchase. I totally recommend. Excellent material on the sofa, great product and good people :) 5 stars!

(Translated by Google) Super bad service! I have 3-4 months waiting for a dining room, they told me it would arrive in 4 weeks and they have only been giving me long, I spoke to request a cancellation of the product for so much waiting, they told me they would do it and they would speak to me within 2 days at most, I have been waiting for a month, I contacted them again to find out what was happening, and they say they did not accept the cancellation, which is available to deliver in 2 more weeks, I spoke again in those two weeks, hoping that They told me that it was ready since I could not cancel and they said no, that I have to wait another 4 weeks. What are we playing at then? He dialed the store to continue asking for the status or to cancel my order and oh surprise, they no longer answer my calls. Thanks for your bad service. I was really very confident in you guys but after this, I hesitate to recommend you again. (Original) Súper mal servicio! Tengo 3-4 meses esperando un comedor, me dijeron que llegaría en 4 semanas y solo me han estado dando largas, hablé para pedir una cancelación del producto por tanta espera, me dijeron que lo harían y me hablarían dentro de 2 días cómo maximo, llevo un mes esperando, volví a contactarme con ellos para saber que es lo que estaba sucediendo, y dicen que no aceptaron la cancelación, que está disponible para entregar en 2 semanas más, volví a hablar en esas dos semanas, con la esperanza de que me dijeran que ya estaba lista ya que no pude cancelar y me dijeron que no, que tengo que esperar otras 4 semanas más. A que estamos jugando entonces? Marcó a la tienda para seguir preguntando el estatus o cancelar mi orden y oh sorpresa, ya no contestan mis llamadas. Gracias por su mal servicio. Realmente estaba muy confiada en ustedes pero después de esto, dudo volver a recomendarlos.

Armando was a friendly, professional and attentive to our needs. We found the perfect silk tree for our livingroom and he helped us get the best deal. Ashley always has the nicest furniture and accessories.

Found a nice dining room set in July 2020 and was promised over and over that the set was going to be ready month after month. It is now May 2021 and finally received our dining room set. The set is damaged from being put together poorly and the smell of chemicals is so overwhelming my windows have to be open 24/7. Not happy with customer service as well. Agent after agent promised me discounts in attempt to save the sale but never gave me a discount! This Ashely Home Furniture experience has been nothing but the worst experience ever.

Rosa was a great sales person to work with She went out of her way to explain the sale and show us different options. I recommend asking for her..

Ashley is always there when I need a piece of furniture. I found what I needed even though it was for an odd use. Christine

Great service. We explained what we were looking for and we were pleased with the options that were provided. We definitely reccomend coming here for furniture needs! Bryan and Daniel were super patient and kind. They answered all our questions and made sure we were happy with the decisions we made.

Thank you, Ricky! You asked all the right questions to assist us in finding the right item for us. He also knew where the items were in the store and did not push us into any one item. Super Star Award to Ricky!

I should have started my couch hunting at Ashley's! I went to 3 different stores looking for a couch and my last resort was Ashley's. I thought they would be overpriced but I found the perfect couch at the perfect price and my salesman gave me a 20% discount to convince me to buy the warranty if anything happened to the motor for power reclining. So happy I went to Ashley's and this customer will definitely be returning again!

Very friendly and knowledgeable. Really appreciated being given the time to look around without any pressure and the salesperson not hovering. Was able to purchase a new sofa set during the Memorial Day sale. Good prices.

Very friendly staff. Ended up buying a bed with mattress and a dresser. Will definitely go back when I'm ready to buy more furniture for my new home.

I placed a large order to furnish my new home in January. Every month I inquire about the details my order is backed up another month. I was told I would receive everything by April and now I'm told that my order won't be in until July. This is unacceptable and I don't understand how they're still in business.

Good location off Cerrillos Rd, sales pricing a gimmick. Salesman thought I wasn't sharp. NO discount for cash/check/credit - they want people to finance their purchases. NOT me.

Daniel Rael was very helpful, knowledgeable and patient. I viewed a number of options. My entire experience was quite pleasant.

Awesome

I was greeted by bryan sipes, he was so very helpful, received his full attention. I was shown a variety of what i was looking to purchase, happy to say i did make the purchase. I intend to go back before Memorial day, to make another purchase.

Bryan was great to work with-no pressure just good information.

Worst place to buy furniture. I ordered two kids bed sets it took four months to get them and when they came they were damaged, the mattress had a black stain my son's bed and dresser were chipped all over they didn't send the mirror for his dresser my daughter bed didn't come with all the screw's for the bed and her dresser didn't have the holes to bolt on her mirror. I have tried everything to get hold of a manager to make it right but he's a cowered how won't answer or call me back. I hope this helps people not to buy from Ashley store in Santa Fe.

Good selection and current styles. Furniture is of good quality. Not currently offering pickup services in my town, have to drive an hour to pickup my items.

Great experience buying new living room furniture. Daniel was an excellent sales rep and was very helpful. We are very pleased with the great deal he got for us

Customer service sucks... They lack accurate communication when it comes to the delivery time and completion of all furniture. Its been about 6 months now and still waiting for one more piece as they have delivered my furniture in increments of 2 different dates and times. We also had to call multiple times to get clarity of when they will be here. We got conflicting answers. One person would say, your order will be delivered to your home well another would say, it's here at the warehouse. Honestly, their logistics are terrible and management is not professional. In future references, we will not do business with this company.

Friendly and helpful employees

Amazing super courteous friendly and willing to work with people Thanks again

Bought a dresser and was told it would be delivered within a week. Delivery was scheduled for Thursday between 9 and noon. I took the day off work to be available for the delivery. At 3:00, no one had shown up. I called the store, the distribution center and the call center and no one could tell me the status of my delivery. My advice - do not buy from here unless you have a LOT of time to sit around and wait, or you enjoy being transferred from department to department when you are trying to get answers. I spend two hours on the phone (after already waiting six hours for a delivery that didn't show) just trying to get a refund.

Don’t bother, they push extra warranties and savings to get the sale. Unfortunately they can’t back up on what is promised. I purchased a sofa and loveseat, was given 25% off if I get the warranty. Was told that both items would be here 1st week of April. Never received a call from them to pick up my items. Called customer service and they told me they were pushed back until a week on 1 item and May for the 2nd item. I waited again and called a week later and was told they wouldn’t be here until July. I called the sales representative to helped and he flat out lied and said it they would be in, in a couple days. I called customer service again and requested a refund due to manufacture delays and they said they would process it and send an email. I’m still waiting on the email since Saturday. I just want my money back. I understand Covid has caused delays but they don’t have to lie and make promises they can’t keep.

Was outstanding experience from the floor people to ordering my recliner chair. They were very considerate and never pushy. That's why I shop Ashley's for the past few years. Great price and nice product also highly recommend them to anyone.😊

Our second time buying furniture there. The sales staff was polite and thoughtful in approaching us as we shopped. Once we picked our set out, they were a pleasure working with. Hopefully delivery goes as well as last time.

Does Ashley stand behind their product or service. NO -Waited 3 months for furniture to be delivered, estimated time was 1 month. They delivered wrong color, customer service stated they could do nothing it was the lighting in the store. Sent photos very clear different colors. Customer service refused to let me speak to a supervisor to discuss situation. Kept getting different agents each time I called customer service. Had to repeat situation over again, Worst experience I have had with customer service and store managers. Where is the accountability and respect for customers?

Horrible furniture, looks decent enough but will not hold up to even light use. Made the mistake of buying four rooms of the flimsiest furniture ever made. Two bedroom sets, dining room and living room. Everything is falling apart and I can't wait to replace!

My grandson and I went to order two chairs to complete the dining table set we had purchased in July 2021. We were treated very well and I am happy with our encounter. We will return for other furniture items later this year.

I’ve purchased several items at this location and find the staff helpful and the selections to fit my needs. The reason for the missing star is the delivery service isn’t the best. Once they damaged my wood floors. They sent someone to fix it but it’ll always show. Make sure they unpack whatever is being delivered before they bring it in the house.

Shopping Ashley in Santa Fe was a wonderful experience. Bryan and Rosa were wonderful and extremely helpful. I bought a beautiful kitchen island with barstools and 3 end tables. Couldn't be happier.

We ordered a coach and chair from Ashley Home store and was told it would be delivered 2 months later. Delivery date can and they said another month... And another month came and went... And another... And another. We decided to get a refund because of the promises that were constantly wrong. My neighbor has been waiting 9 months with the same promises and the same results.

So many issues. First, I paid for "white glove" service and I was told the delivery people would move my old furniture. They refused. When I called at a later time they assured me the furniture should have been moved. Second, the mattress doesn't fit the bed frame properly. There is a good 4" gap between the mattress and frame, there is a drawer in the frame that doesn't sit right, and there is a crack somewhere in the frame. A photo was taken of the crack and while I was unaware of this issue, the customer service person had the photo and forwarded to me. With all these issues, I wanted to start over with a new set, apparently this is impossible. The in-store people were fabulous. Even the people on the phone were fabulous, it's just that nothing happened for weeks. Every time I called (about 6 times) it was at least 45 minutes, multiple holds and nothing was ever resolved. I ordered the furniture in November, received it in January and it's March and I still have a bedframe that doesn't fit the mattress. I still want to "start over" with a new frame, but can't get any help.

Armando Quinones greeted us immediately upon entering the store. He asked if we were looking for anything specific, and then continued to guide us through the areas we needed help with. He was patient and sincere, also very customer oriented. His salesmanship was exemplary, and his co workers as well. Armando stayed courteous and patient as well even though we were close to the stores closing hours. In the end we purchased 2 living room sets and a dining set. We are very satisfied and will definitely return to this store again. Best service we have experienced in many years. Thank you Ashley Home Center and Armando and all the staff! Blessings on your year ahead.

Everybody was very nice n helpful! Jerome will help you out with the best deals and phill the manager was very nice and helpful as well. Recommend this furniture store for sure there's always something for everybody here. Very satisfied with our couch set.

Ended in the worst the way. We can in to look at Dinning room sets at witch we bought one. At that time we asked him about if we find lower price will you match this and he said he would and that included on line pricing. after checking and seeing your on line pricing was less. We tried to get a hold of the sales manager and the owner but he was not in a said he would get the message. weeks went buy with 4 more messages and still no call back from a manager nor the owner that is ask to speak to. After 6 calls no return calls ! I see service after the sale goes out the window

Rosa from the Santa Fe Store was absolutely wonderful. I purchased a chair more than (6) months ago and wanted another one! She took care of everything for me, I will certainly remember her name and top notch service for the next time I need to purchase! Great job, Joella

Such a great friendly place to buy anything for your home!

Sales people were friendly and accommodating and very very outgoing. I recommend anyone to go see them. Their products are outstanding as well.

We ordered a desk and bookcase in October 2020. It is now March 2021 and we still don't have the bookcase. The manager told us it was the manufacturer's delay. We had been told at least four times that they would be delivering and a date was set, only to never come and not call. However, we spoke to Isabella (she's fantastic) online and she ordered it, we picked it up in Albuquerque, put it together and it is now here. I am cancelling the previous order and I will never order from this store again.

This store has a good selection of products and quite affordable too. Sabrina was very helpful. She gave us our space but was available to answer questions. It was a pleasant shopping experience.

Excellent customer service. Rosa was friendly, knowledgeable and helped us decide on what we needed. We will definitely be back.

Great service. Joe was excellent. Very professional. I will go back for my next purchase

Margaret, over at The Ashley Homestore on Cerrillos in Santa Fe, NM was a fantastic help. I had a family email needed bedroom furniture NOW. She helped me out together a great set at a great price!

Happy to buy from ashly at santa fe new mexico especially the manger who makes buying furniture easy and appreciate the stuff theit.

Absolute worst experience ever. Ordered a set back in September of 2020 I was told every month I would be getting my stuff but each date was passed and when I call they just give a new date. I finally received my love seat in November but they sent me a used one full of hair and obviously used I rejected the delivery and they did send a new one in December. I was then told I would get my stuff in January that didn't happen. I was called and finally given a delivery date of February 27th but that fell through and was told I would get it March 10th. I called again and asked for a manager the lady on the phone told me I was talking with corporate and she was the higher up. She was very rude and again stated there was nothing they could do for me. I asked to have all my delivery fees waived at least and she stated that she could not since I took delivery of the love seat. When I explained to her about the issue with the used love seat her response was "Well did it get replaced?" I have ordered all my furniture from yu guys in the past and I have never had issues. I understand that COVID has caused challenges and was being very patient, but 7 months is crazy! I wouldn't even give a star if it didn't make me.

This rating is solely based on trying to get ahold of someone at the store via phone. I’ve been on hold for over an hour and someone picked up the phone but didn’t speak, they disconnected the line. So livid. How can it be this hard to get ahold of a customer representative in store to ask a simple question?! Based on this, I would probably never make another purchase there again.

The girl with The long black hair around 5:00 on Tuesday in Santa fe. She was very nice, helpful and very professional Knowledgeable about every product at Ashley that is sold there. I will definitely be recommending friends and family to her and Ashley furniture ❤ Sweet girl. Looked at my invoice of what I bought her name was Rose Rodriguez 🌹

I ordered a dresser and was told it would be 2 months before delivery. So I waited the 2 months and come time to deliver they said it will be another month. (Never did they notify me about the change, I waited and waited and finally had to call to inquire.) I didn’t like the way they were handling things so I decided to get a refund but because I paid half in cash the cash would be refunded as a check within 45 days. After 45+ days I call and was told the check will be mailed December 18th. Still have not seen the check. I call customer service and wait 45+ minutes to get told they have to transfer me and then get disconnected. Have a claim ticket started on Feb. 16, 2021, still no refund. Working with BBB to hopefully get my money back. March 5th Ashley’s furniture sent me a check and I deposit it into my account. Today the money was taken out of my account saying the check was returned. Please explain why your check was returned??

Terrible experience. Ordered a bed and a loveseat in September 2020, payed in full. After 1 failed delivery,nobody actually showed up at the scheduled time, my furniture was delivered on 1/20 21. Unfortunately the screws to put together my bed were missing. Now 2/14/21, still awating for the missing screws

Very friendly I'm very professional our sales representative Rosa was very friendly

The sales person Jerome that I dealt with was great to deal with. Found me multiple discounts and was very informative.

Dealt with salesman Jerome Salazar... very professional. Will always deal with Ashley because of Mr. Salazar!

Went to Santa Fe's Ashley's store JUST to browse. BUT met employee Tony Gamboa who had Great customer service skills and was very knowledgeable on their mattresses & the importance of a good night's rest for our health and well being. Because of Me. Gamboa we purchased a great bed for a great price. I encourage anyone to go see Tony to see for yourself the importance of a good bed. Thank you Tony your awesome!!!

Bryan and Ariana are super attentive and offer suggestions but give shoppers enough free space to browse.

Everyone was so helpful and personable, it made the shopping experience very pleasant!

The experience was not bad in any way, perhaps I’m just feeling buyer’s remorse.

Knucklehead employees, overpriced particle board quality. Do yourself a favor and shop down the road at American Home.

Very great place to get good quality furniture

Had an easy and productive experience looking for beds. The sales person was attentive and answered all my questions. The apparent manager assisted on the final sale and gave me a better discount than the advertised promotion. Surprisingly, a smooth and satisfying purchase.

Very helpful

The salesperson was helpful but she got really mad that we didn’t wanted to buy and she was pushing me to buy and I wasn’t sure if we want the furniture.

Our in store customer service (Rosa Rodriguez) at the Santa Fe store was very friendly and professional. Great attitude and knowledgeable. Thanks Rosa👍🙌

Great customer service here at the Santa Fe Ashley store. Friendly and very welcoming environment to shop

We ordered a coffee table over labor day weekend (beginning of September 2020), I provided my license which had the correct address for delivery on it, as well as verifying the address with the lady who helped us. A month later an attempt at delivery was made, to our old house over 100 miles away from us. When I called to change the address our delivery was pushed. I have called, as well as driven to the store in Santa Fe, we have had multiple tickets put into their dispatch and delivery system, and it still keeps going out for delivery in Rio Rancho. The delivery driver has even called from the house in Rio Rancho. Absolutely worst experience ever. After the last attempt at delivery, I tried to cancel the order, and was told I would receive a refund, and have been instead receiving multiple calls a day to schedule delivery... to Rio Rancho...

(Translated by Google) Very good service.. (Original) Muy buen servicio..

Excellent service, employees were very nice and hepful.

Look further to than their 4 star rating, there are so many people who have been waiting MONTHS TO GET THIER FURNITURE! I WAS very happy with the service that I received from my trip to this Ashley HomeStore. However, I have still not received my furniture that I ordered back in August despite many phone calls and emails! I continually get estimated dates that are pushed further and further out. This morning I was told that I shouldn't expect to receive them until MARCH. I would not order furniture from them unless you're willing to wait half a year to get your items (and thats not even guaranteed).

I ordered a bedroom set from them since September only received half of my set the end of December I’m still waiting on the other half and they’re telling me it won’t be here till the end of February beginning of March. I’ve been waiting way too long I think

Extremely helpful and welcoming. Did not hesitate to get us where we needed to be. Very knowledgeable about all furniture.

Assistant was very helpful, and not pushy

There is always someone ready to assist. Many payment options. Good customer service.

We had a great experience purchasing our new sectional. Sabrina and Rosa were a pleasure to work with. They were both very knowledgeable and patiently answered all of our questions. I highly recommend this company!

Friendly sales associates, in and out with the product we were searching for

Rosa was very helpful & found us the perfect cabinet for our dining room!

A furniture store selling you nothing but bs. We have been told 10 times that our furniture would arrive on a specific date and never does. We call asking about our order and they have nothing but excuses to keep you entertained in a mindless loop promising lies. I hope COVID puts them out of business so a local furniture store like TEMA can step in and would have the professionalism to tell you the truth about delayed deliveries and manufacturing problems. We get it, it’s a pandemic but have the decency to be honest. Just another corporate store keeping the doors open to sell you air.

If you can actually get ahold of an associate that's not at the call center they are ok...we ordered our furniture in July. And we got two of the 6 items. It's January....and we still don't have our furniture. I went in instead of calling and their Manager sorted it all out. But between the call center and then not delivering the $3500 order we had...two stars. And that only because of their Manager.

An enjoyable experience with the friendly staff.. Felt heard and helped.

Products are of expected value Don’t care for the long wait for delivery

My Ashley sales associate Sky P was the best to deal with. The store manager was also so friendly and informative. The Who experience was just wonderful and satisfying.

At they’re best when they make deals! Got a great deal on a couch!

Do Not Buy Any Furniture From Ashley's in Albuquerque New Mexico as you will what over five months and may not have it! I have been waiting for all my furniture since I paid in full $2,238.35 on August 5, 2020. I have had over 10 delivery dates and nothing has been delivered. I was suppose to get my furniture on Dec. 26, 2020 and received a call that my furniture will not come until February 2021. I was given a text and confirmed my furniture would be here on Dec. 26th so I got rid of my couch, ottoman and chair and now have no furniture! I have been dealing with this store and when I called I was told I could not speak with the manager and would receive a call back. However no call. I have contacted the BBB and will be contacting the NM Attorney General's Consumer Complaint Division in the beginning of January if I don't get my furniture or a confirmed date of delivery. This is the worst customer service I have ever dealt with! I had major surgery in October and am unable to go out and find more furniture and I liked the furniture I ordered. I was told it was made in America but since then found out it is made in Vietnam and then put together in America. STILL WAITING FOR MY FURNITURE OF WHICH I PAID FOR IN AUGUST 2020!

Another update I went and spoke to Jerry Noble, who is the "sales manager", and he insisted that I "Do not care" about the people sick with Covid because I kept asking about the delivery on my furniture (which is defamation of character). He also would NOT give me anyone info on the management above him. He should NOT be customer facing and should not be a "manager" if he cannot "manage". UPDATE* now my furniture will not be delivered until after Feb 2021. This was ordered 10/2020 and was supposed to be delivered in 10/2020. Escalation associate Lane Robinson REFUSES to give me any of the manager contact info, saying " I cannot give out employee information." She also stated that someone should have told me about the delays when I purchased the furniture, which no one did. Sabrina Wolfe in santa fe was very deceptive and quick to take my credit application, but never mentioned anything of the sort, also ran my credit and approved me for 2 credit cards. Even though I only needed one. This company is so full of it. DO NOT BUY ANYTHING FROM HERE! DON'T LET THE FAKE REVIEWS TRICK YOU, THIS PLACE HAS SUCH BAD CUSTOMER SERVICE! I cannot wait to get ahold of the GM and explain all of this mess!! We will see if ANYTHING will be done. Highly doubtful! Original complaint* Please read and understand what you are signing before actually signing. Had a misleading and deceptive experience where I received 2 separate Ashley credit cards instead of just one. The rep was very comforting and just said "sign here, initial here, date here", my fault for trusting the rep. My credit was ran more then once, and now I have over $7k in ashley credit I don't need,nor want, when my purchase was only $3k. This WAS NOT explained to me and unfortunately a resolution could not be reached. My credit was still ran and now I have to deal with the impact. Will not recommend this store to anyone I deal with on a daily basis. Aside from this, my delivery has now been pushed back another month. Very unfortunate situation when everybody is struggling.

The selection was great, a lot of sifting through the products because we loved everything! When we did settle on the *perfect* sofa and love seat combo, the staff was helpful and efficient. Will definitely come back for future furniture needs! UPDATE******** Its been 3 months and we still have not received our furniture. Every time I call they come up with some excuse. I am getting very frustrated. We threw our old furniture out this weekend because we were told our new furniture would be here and now they say it won't be! RIDICULOUS!!

Horrible I ordered a chest of drawers in August and I still have not received it and it is almost the end of December, I have also called to ask about when it will arrive but they tell me a different date every time. Also to cancel the order I have to pay 10% if the drawers cost which is absurd because I have waited over 5 months for a simple chest of drawers.

Great prices and the staff is very helpful!

Great customer service. Tony was very helpful.

Getting a delivery from this place is near impossible. Don’t count on getting your furniture by the date they tell you at purchase. It’s like pulling teeth dealing with their customer service and every person we talk to says something different. I talked to 2 people within the same 30 minutes and one person told me our delivery would be on time and another person told me my items were delayed by a month. We won’t be purchasing from them again. It’s too much hassle to get your items.

I had bad experience with this store. They do not take care of the costumer. I been waiting 6 months for my loveseat to get delivered. I would never purchase anything from this store anymore. If call costumer service they don't help the costumer at all

The store help is 5 star but we ordered our couch two months ago and it’s still not here !!!!! This is stupid and I should’ve gone to American Home Furnishing store !!!! I have only waited so long with Ashley this is upsetting

Ordered my sons bedroom set in June, It is December 9th, 2020 and we have received no communication despite having gone to the store on multiple occasions to get the status of the bedroom set. They delivered the two dressers, but of course, if we want everything to match, which we do, apparently we have to wait. I somehow doubt the bed and bedframe are even coming. - I would love for someone to contact me. But alas, no one answers their phone. :(

Excellent shopping experience. Sky Pirce did a great job going through selections and we got what we wanted at a terrific price! COVID precautions were on point and it was the most comfortable experience I have had while shopping for furniture.

Sales representative eriana was attentive and answered all the questions I had with regard to Product and product availability.

Had no problems what so ever. Everyone was polite and made you feel welcome. I was practically in and out. Can’t wait to enjoy my new dinning room table!!

Great service from Antonio

We went in to look at Sofas and we’re greeted by Ariana, she was very friendly and helpful and gave us lots of options to look at. I didn’t find anyone too pushy everyone was really friendly, the store was clean and had lots and lots of beautiful options. The only negative I would have is the wait time for the delivery but that’s just more on my lack of patience... they advised us right away if the time frame for deliveries.

Same as all the other complaints. Went in on 10/3/20 was misinformed as to the date in which the sectional would be in apparently. Then went in to inquire about the status of my order, and was greeted by the most unpleasant staff member I could imagine. He treated me like I was a liar and then informed me that the soonest it would possibly be in would be 11/14 /20. It is now 12/05/20 still no information as to where my sectional is and when I attempt to call the store I'm on hold for over 25 minutes for consecutive days in a row. I do not understand how this store has anything higher than a one on its reviews. I had to email their customer service email to request a cancellation. I am done with this company the customer service seems to be only acceptable when you're purchasing after you purchase that's a different story.

It’s was hard enough to do business online and but with David M’s help I am getting my furniture. And the many office in Texas office. I appreciated their help. Thank you and be safe!

Extremely disappointed, was a previous client who recommended friends and family which I no longer will. I've been waiting since late June. Got my son a bedroom set for his birthday.was told to roughly expect it Aug 20th. I called the day of and was given another date, Sept 13. Sept 13 came and went so I called customer service and was told a delivery date of Oct 2. No one called to confirm or give an update status so Oct 6 so I called customer service again and was given a date of Nov 18. On Nov 5, just for a sense of comfort to confirm the delivery date was given a new date of delivery of Dec 2. Called today Dec 3 just to be given another delivery date of Jan 6! If I hadn't signed to for their credit card I would have just cancelled the order all together. My poor 6y old is having to sleep on our sofa queen sleeper that I purchased at Ashley Home Store. I know I have a 5yr warranty on my couches, but are the warrantied for overuse? I highly doubt it

Bryan from Ashley’s has been working with us the past 2 months trying to get our order just right. They have been a good company to work with.

We ordered & paid for a bedroom set & sofa on August 18. We still do not have them! It’s been a variety of reasons & customer service gets worse each time I find someone that actually answers the phone. We were initially told the furniture would arrive no later than the end of October. I don’t recommend shopping here.

I am absolutely disappointed and very very angry not only have I waited 6 yes SIX going on SEVEN MONTHS for my complete sofa sectional. I have been waiting for 2 months SO FAR for a refund I was credited for waiting so long. I can never ever get ahold of anyone and when I do not a single person has answers. The call center representatives are absolutely rude my 4 year old could do their job saying “no sorry” over and over and over. I HATE THIS PLACE. They keep saying It’s because of COVID but flash back to Black Friday last year I bought a sofa here and I didn’t get that one for 3 months! I should have learned the first time.

Ashley called and said furniture was at distribution center. Want at distribution center and employees were not helpful.

Mostly disappointed with how long it's taken to get one couch from this company. It's a been a month past the expected date (three months now) but I can't get a hold of anyone to see what's up. We had tons of assistance buying a couch but I'm pretty disappointed with the customer service after you have purchased something. Extremely hard to get a hold of. We had to drive out to get one simple question answered because none of our emails or phone calls were answered and no wonder... there were four people hanging around the front counter staring at computers while the phone was constantly ringing. After a while of waiting, someone finally acknowledged us. Still no couch

Tony was awesome and answered all our questions and more

Do not buy anything from Ashley Furniture. We bought our living room furniture on August 2, 2020 and here we are November 8th. and still haven’t received our love seat. Today we went to talk to the manager here in Santa Fe, NM and he was the rudest. Mind you, our delivery has been pushed back 5 times. This is ridiculous!!

With Girlfriend...Observation. The Experience was the Best!!! Ms. R.Rodriguez was the most helpful,pleasant,courteous Sales Associate ....EVER+

Sabrina was very professional. We were very pleased with our purchase.

Found everything I was looking for.

So I ordered an entertainment center in may this year and it kept getting pushed back and pushed more till three weeks ago when I called customer service to cancel. They told me, sure, I was like great! Full refund because I waited so long. Turns out they didn’t process my refund till today when I had to call back. I expected better from you, Ashley’s.

I was shopping for a bedroom set for my new home. Sabrina promptly greeted me and asked if I needed help, which I did. She helped me understand the pricing, the awesome discount and financing available to me. It was a great, no pressure experience! I’m very excited about my purchase.

Ordered a new couch online with a promised delivery date of 9/19/20. This was more than a month from the purchase date. When the date finally came the delivery was never made and I received an email three days after the fact saying it would come in 10/17/20. I was also put on hold three times to see if the delivery could be made sooner, each time being about 40 minutes long before the call gets disconnected. Not a great experience. **Update: Delivery has been rescheduled 3 more times now. “Escalation” team was less than helpful. Just make a delivery date and make it work. I’m sure this store is great in person, but do not order online because logistically there are some issues. (Also, this is the only review on google I’ve ever written. Just to show how irritating this has become.)

Great service and help from Armando

5 months later and I still don't have the furniture that I ordered. If I call to find out when it's being delivered, I'm given a date, but the date keeps changing. Now they are saying April. I'll be very surprised if it ever arrives!

Great service and beautiful furniture!

Very professional and very knowledgeable. I was very comfortable and completely satisfied and the prices... WOW! Will definitely make this my home store.

HORRIBLE CUSTOMER SERVICE. Sabrina Wolfe assured our bed set would be in by mid-September, then October 2nd, then October 8-10th, and now October 15th they knock on my door at 7 am to only bring in a small box. The whole bed set was paid for cash the day of purchase because I was expecting and now I have a newborn sleeping on a mattress on the floor. There is no corporate number or anywhere to place a complaint, I would think twice before going in to this store because they haven’t even had the courtesy to call us to tell us about all of the delays or the frustration we have been going through thanks to them.

So, I ordered couches for my Living Room in October, these items were on back order so I was told it would be a while before they came in January/ February. I was fine with that. I received a call from someone setting up delivery for February 16th. They never showed up. Given we had inclament weather here so I figured that was the reason for the delay. After trying to get a hold of someone all week long! Finally someone answers and tells me that my full order isn't going to be here until May!!! Seriously I will never do business with Ashley again!!! My items have been paid for in full and I will have waited 7 months just to receive them.

I went to Ashley Furniture store today. I liked a power recliner couch. I tried to buy it. But, delivery time was to long for me. I changed my mind and I didn't buy it. When I told that to sales person. Her name is Margarita. She said "Huh" I heard that. After that, she returned her back to me. And she didn't talk with me anymore. She was rude. I don't have any problem with her. I don't understand like a this kind people.

Real pretty furniture but expensive

As soon as we walked into the store we felt welcomed, not hurried. Staff allowed us to look around without hounding us with questions. When we were ready to ask the staff was way to find and so very helpful. I found exactly what I was looking for in the price range I wanted. They were super accommodating as to when we could pick up our item. I will be going back for more pieces.

Awful service

I was able to complete my furniture order via phone within minutes.

excellent customer service guarantee prices and very nice furniture

Well the in-store experience was good Back in July (of course they want to make a sale). I am still waiting on delivery which has been pushed back three times now.I was told it could take 6 to 8 weeks and we are at three months now And I have yet to receive any of my bedroom set pieces. I am furious!

Associate David Mendoza was very patient kind and informative. We enjoyed OurTime with him. We plan on Ashley Furniture being our future go to furniture store we are sharing our experience with our family and friends. Thank you for the excellent customer service and we appreciate quality furnature and wall art we purchased.❤

Went into Ashley to look for a dresser and walked out purchasing that and a living room table. Our sales representative was sup nice and very helpful. I will definitely going back ago since soon for other furniture 😊

We placed an order for living room furntiure, due to ours needing to be replaced ASAP-due to being damaged and still waiting for new set . . . and that was on June 15th to be exact. To only be given new dates for delivery and we still have not heard anything of when it will be delivered. I hope to hear something this week as I plan to call the store I puchsed it at and the customer service number. But this is already 3 months out, when we were first given a date of July 24, then moved to Sept. 22 and so on. I hope to still receive this beautiful set, but I hope I am not having to wait till Halloween.

Still waiting on my bedroom set which I ordered 3 months ago☹️

Mattress Firm better prices guaranteed! Sales rep TONY and management lie to get your money. My wife and I bought base and mattress without the features we were promised by sales rep. And Ashley FURNITURE want more Money from us to correct there mistake and no refunds. I will be cutting my card. They lost me as a regular customer!!!

Great place to buy furniture. Great customer service very friendly , helpful and answered every question we had. Ask for Rosa

What started out as an expected and typical visit to a furniture store turned into a visit of laughter and personal stories while shopping and taking care of paperwork. Sabrina was incredibly helpful, and my wife and I left feeling like we received the best customer service possible. 5 out of 5, would spend a little too much at the Santa Fe NM Ashley Homestore again!

Great place to shop for quality furniture, staff are knowledgeable of their product, great service! Great discounts & special pricing*****

We ordered two chairs that we were quite happy with. We were told in the store by an associate (whose name I would be more than happy to provide) that the chairs would "very likely" be shipped to our house in Los Alamos within two weeks. He did caution that it could be a week longer but someone with the store would update us within three business days. SIX business days later WE reach out to the store to get an update. We ordered the chairs 5/22, and the estimated time of delivery is 7/29, more than two months after our order was placed! If we had known this we wouldn't have proceeded with these chairs. I find it very hard to believe that the associate didn't have this information at his disposal. Regardless, I understand that just possibly the associate didn't know and couldn't have given a more realistic estimate. We called and asked about a refund, but we were told that if we were to request a refund, we will be charged a 10% restocking fee. This is absolutely astounding given that the chairs are on back order. There isn't even an item to restock at this point. Very very disappointing. UPDATE: Customer service or corporate reached out to me to help "resolve" the issue. While they did wave the delivery fee, I still don't have my order. It has been 3 months since I bought the furniture, and we still don't know when we'll get our chairs. Update 2: was told and texted that our furniture would be delivered 9/2/2020. We'll see if that actually occurs. Final Update: 9/2/2020 delivery day was again pushed back. We finally cancelled our order. First called corporate and was on hold for over 20 minutes. This seems to be a common theme when trying to get delivery/order status information from corporate. Eventually cancelled through the store itself. We went with a fairly well known company in ABQ and are having our furniture delivered today (only 1 week after the order).

Showed up when the first opened and was greeted by a few employees, wanted to look around first but a salesperson walked us through the store but was very helpful. We bought what we were looking for but have to wait til the end of the month to recieve it unfortunately.

I walked in and picked what I liked and before I knew it I was signing the contract. Beautiful Bedroom Set and I'm so excited. Thank you Margaret and all the staff for your customer service 🤗

Our sales lady Sabrina was very friendly and helpful. Sabrina was also very patient and professional. She made us feel comfortable and helped in our decision making process. We will definitely be going back for our future furniture needs. Thanks Sabrina!

We went in to look for a sectional for our family/tv room. Bryan helped us with all our questions and was very friendly and patient with us. He made the purchase go smoothly and we are very excited for our new sectional to arrive. Great service!

Bryan and Rosa took great care of us and were even happy to share some local restaurant advice with us since we were new to Santa Fe. We were happy with the price and service and will be back.

We ordered A night stand 6 weeks ago and was promised it would be here in two weeks. I haven’t heard anything from anyone. The salesman was very pleasant at first but have not had any contact with anyone on our order. This is getting pretty ridiculous

Lovely showroom. Very courteous and friendly staff. Non-pressure but great service. We were always asked if we had any questions by any employee that walked by us. Great Job!!

Our experience at Ashley HomeStore was extremely pleasant. Rosa was very friendly and helpful with our purchase. She was not pushy, showed us what we were looking for and made it quicker than expected. We appreciated her kindness and professionalism.

The furniture is amazing, and you can check to see the various colors they have. The furniture and wall hangings range from contemporary to artistic and a bit avant garde. I loved it! Everything is reasonably priced, and they offer layaway and financing.

Great service and quick. Sales made sense and found what I wanted.

We walked in at the perfect time , and found a fantastic deal. The most beautiful couches that my family and I have ever owned. Made our purchase at a AHS location in Santa Fe N.M 4440 Cerrillos Rd and dealt with a very helpful associate by the name of Sabrina Wolfe, JER. We had a great visit. Highly recommended.

We had such a pleasurable experience here. Thank you Tony and Jerome!

Brian has amazing customer service . I highly recommend him .

Very good salesperson

Exceptional customer service. Very helpful 👌 and professional, our go to homestore.

from start to finish we had a great experience with Ashley home store. Our salesperson Rosa helped us on two occasions and was friendly, professional, and a joy to work with. we had our items delivered and we're also met with professional and friendly staff.

We went to Ashley in Santa Fe. Very clean, Covid 19 Safe, distance keeping was good and everyone wore their masks. We found what we wanted and it was ordered. Only a slight glitch because the ottoman was backordered until January so couldn't place that piece on our original order.W were assured it would match our other pieces so hopefully it does and we will order it in a month. So glad they were open and we could try out our sectional before ordering. Our salesman, Tony, was knowledgeable and very helpful.

Best customer service . My spouse and I were very happy with out sales rep. and manager Brian. Very knowledgeable and helped us find what we were looking for took the time to talk with us and know exactly what we were looking for. They help you from the time you walk in until you are done. I’m very happy with what we purchased and with the wonderful staff.

Nice top of the line furniture, 5 stars!

Bryan the manager was awesome! Helped my family tremendously for our living room set!

We ordered furniture on July 3 .. told a delayed delivery of Sept 2 was the best they could do. I’ve been getting updates. September 12. Now October 7 ? If you check their Twitter, it’s crazy. People are waiting since May. How can they request a full payment up front then keep delaying deliveries to 1000s of people ?? It’s fraud. I messaged my sales rep. She replied with a “War Room” list of numbers for upset clients. But never answered my question. Apparently they are at War with us. Canceling this order. I’m done.

My shopping and purchasing experience at Ashley’s Santa Fe NM store was an A+. Tony was the best! I am asking other family members to go see him with their next mattress purchase.

Good service in store no doubt..... but on the phone or online services are ridiculous! No one answers at this phone number for the santa fe store! ( if someone can provide the right number id be grateful.) I placed my order on 6/10/2020 and still nothing, now I've received a delivery notification to schedule a day for drop off there are no available dates to choose so now I call a number thats requiring me to be on hold for hours. Its a horrible cycle and model for customer service period!

This was the worst service EVER!!! Ordered a bedroom set paid for in full on a Sat said it would be ready to pick up on a Wed show up to find it still on display in the showroom My husband and I had to take it apart wrap it up and load it. So that was over and now Mattress was supposed to arrive today and now gotta wait another week thats a total of 3 weeks and got rid of our bed so we gotta figure out our sleeping situation all in all worst service ever!!!

David Mendoza was fantastic. He helped me find just what I needed. Found me a discount and all in under an hour. Very professional!!

I purchased outdoor furniture for my backyard and it has literally brought my family together for many backyard gatherings. The furniture has survived the rigorous heat throughout the summer and still looks like it did the day I bought it. Customer service was terrific as well!! Thank you Ashley HomeStore! We'll be back for more!

Tony Gamboa was very helpful and knowledgable. Ordered a very comfortable recliner with the protection plan. Store was clean and everyone was wearing a mask. Thank you!