Ashley Store Amherst, NY

Cameron was very professional and helpful in finding the exact sofa and recliner we were looking for.

We had Willie and he was so knowledgeable, kind and ready to go with the flow,! He helped get us new furniture for our new house! 10/10 !

New bedroom set ...NO IDEA what I wanted in bedroom set, figured I'd look around see what they got. Phillip walked me around the building, everything is segmented to Modern, Traditional , and such. He exactly pointed me , once getting my idea of my house&bedroom to what I thought was it. Walking around more... I eyed another. Poor guy got price together but looking across the store I eyed and found it. Phil took at least 3H with me going over pricing, value, and also pointing out the negatives of the furniture which was nice that he wasn't Sell.Sell.Sell. My decision made. He thought a cheaper mattress but I went for the pricier....So comfortable had to have. He and the manager discounted the price today to the extreme. NOT PUSHY. And always considering Budget. I would go to Ashley again for my next furniture buy!

We were in search for a specific type of chair. We were greeted and taken care of by a lovely salesperson who was very patient and helpful!

Excellent service. Showed us exactly what we were looking for.

I’m a returning customer and I had the pleasure of working with Gina, who is very knowledgeable, professional, and provides excellent customer service. Overall, I had a great experience once again.

Friendly, professional, and offers good pricing.

Collin was a great salesman, didn't pressure us, but was helpful when we asked for help. Found the perfect table and chairs for our small dining area.

Wonderful staff, both Burt and the store manager went out of their way to make sure we had full knowledge of our new furniture. A great value and good quality!!!

Willie (or Willy) was super helpful, explained in great detail what I should be looking for and helped with good color match for what I asked. Amazing guy!

We visited Ashley furniture to look at living room furniture . We were so impressed with salesman Maxwell Kunz we decided to buy from him he was so nice and very informative he took his time with us . Definately will go back there again

Chris was phenomenal help in store, delivery guys were just as great!

Gina helped us and was great! We got a nice couch and ottoman. 10/10 Will shop here again!

Detailed. Took their time to find the right mattress for me. Approachable king and fun. Very knowledgeable

The sales person was very helpful and made me feel quite comfortable.

Nasheya was absolutely amazing and so empathetic to our situation. Great experience!

Bought a new living room set. Staff was helpful and not pushy. Decent selection of furniture to chose from.

The people are real respectful kind and great at the job they will help u with anything u need

Gina at Ashley Furniture was absolutely wonderful to work with! She took the time to understand exactly what we were looking for and helped us choose the perfect furniture for our home. Her knowledge, patience, and attention to detail made the entire process smooth and enjoyable. On top of that, she made sure we got a great price, which we truly appreciated. If you’re shopping at Ashley Furniture, I highly recommend asking for Gina — she goes above and beyond to make sure you leave happy!

I really like Ashley! Good quality, design, and excellent customer service!

We went into Ashley Furniture with absolutely zero intention of buying anything - just browsing and getting ideas. But Gina completely changed that experience for us. She really listened to what we needed and made thoughtful, spot-on recommendations that fit our needs and style perfectly. What we appreciated most was that she was never pushy. She gave us space to think, answered all of our questions, and offered genuinely helpful guidance without any pressure. It made the whole process comfortable and enjoyable. If you’re shopping at Ashley, ask for Gina — she’s knowledgeable, patient, and truly great at what she does.

Trisha was great to work with. Understood and guided to the styles we were looking for making our shopping experience pleasant.

I found the people at Sshley Furniture to be extremely helpful and polite. Everyone their out to f there way to help me and stay in touch during the whole purchase. Delivery was also fine. I would recommend them to anyone looking for quality furniture.

Cam F was amazing and took such great care of us! After visiting FOUR furniture stores we finally found the customer service we were looking for. Cam went above and beyond to meet our needs and answered all of our questions! Highly recommend.

Attacked as soon as you walk through the door. I could have ordered online what I came into the store for and avoided the fakeness. Then to have the audacity to charge me 1/3 the cost of my purchase for a delivery charge?! You're out of your mind!

Sales person and manager who act more like they're selling used cars than furniture. Cannot tell you the warranty on a Nectar mattress even though Ashley owns the brand. Instead want to give you the runaround about the warranty on an overpriced mattress protector and when you ask directly they try to wrap up the sale to get you to leave. If the price wasn't fair we would've left to purchase elsewhere. Previous purchase several months ago with a different sales person was excellent - not so much this time. Sales person was nice enough, but had either been trained poorly or has no idea how to be a sales person. Also, try stop talking and listen to the customer once in a while. Unfortunately, I don't know that I'd be back or refer anyone to this store.

Great sales guy very pleasant guy thanks again and appreciate you

While shopping for furniture at Ashley Furniture, which was my first experience there, I had the pleasure of being greeted by Mr. Willie Johnson. Mr. Johnson assisted me in selecting a sofa that was to my liking. I especially appreciated the fact that he didn't pressure me into selecting a particular sofa. Rather, he allowed me to browse at my leisure. He was both personable and professional. In addition, the store was well maintained-GREAT SHOPPING EXPERIENCE!!!

We were met by Cameron and he was terrific. Let us alone to browse (?he had a hunch I knew what I looking for and stopped by occasionally to see if we had questions.

We had a wonderful experience with the sales department at Ashley Furniture. Jake gave us plenty of space and time to make our decision with no pressure. He was able to answer all of our questions and made the transaction seamless! We can’t wait for our living room furniture to arrive.

It was a fantastic experience.

Gina was extremely helpful in assisting us on finding a new couch for our home and made the process fun and painless! Felt like you were chatting with a friend not a salesperson. Highly recommend and will be going back for any future furniture needs.

Gina at Ashley was absolutely amazing to work with! From the moment we walked in, she was attentive, knowledgeable, and genuinely focused on helping us find the perfect sofas for our space. She took the time to understand our style, comfort preferences, and budget, and guided us through options without ever making us feel pressured. Gina’s eye for detail and honest feedback made the entire process smooth and enjoyable. She answered all of our questions, explained the differences between materials and configurations, and made sure we felt confident in our final decision. Thanks to Gina, we found sofas that are not only beautiful but incredibly comfortable. If you’re shopping at Ashley, definitely ask for Gina, you won’t be disappointed!

Associates were nice, the first night I felt a bit pressured, but when I returned Collin was great

Outstanding customer service chris did great ty

Got what we needed. Wasn't pushed to buy anything else other than what we went there for.

Our experience at Ashley today was fantastic. Willie was so helpful but also gave us space to walk the store on our own as I sat on nearly every sectional they had. He was friendly, professional and just a lovely person to encounter. The store itself was clean and had many options for all budgets. We are looking forward to the delivery of our new furniture, and going back to pick out an area rug!

Bert was wonderful. Thorough, honest and very friendly. We appreciated him walking us through the mattress options based on our needs, explaining the differences between each and guiding us to our perfect mattress. Bert was a refreshing salesman and we hope to work with him for future purchases.

Sharif was very helpful. Not pushy at all and patient as we took a while to make our final decision. Will definitely shop with you again in the future.

Gina was fantastic!

We had a great experience with Willie! He was very helpful and gave us plenty of time to look around. And he explained everything very thoroughly. We will work with him again!

Jordan saved Ashley, after an unpleasant interaction at another location, Jordan stepped up tremendously. going above and beyond to make us ashley customers. repeat business has been our way of thanking him.

Chris is personable, genuine and knows his products and there difference. He will put you in a situation that best fits your needs.

Burt was so easy to work with and super knowledgeable.

My sales person was Gina who took the time to explain to me the different types of furniture available for living room & bedroom and explain the sale and also able to hold the purchase for me until I move into my new apartment. I will definitely return to Ashley furniture for my future needs and ask for Gina!

We were shopping & bought a whole house of furniture and it was simple and easy with Willie! We had gone earlier in the week to browse, and met him, and he told us to come back on the VIP day the following weekend. We made an apt with Willie and he helped us through the whole process, got us our best deal, and was very knowledgeable, personable, and kind. Great experience!!

Terrible experience. Wanted a chair. All set to purchase. Was told it was in stock, it wasn’t 6-8 weeks lead time. Extremely disappointed.

I can't drive so I text to Sharif. I was lucky to get him. I asked many questions , he was there every step of the way. He was very patient and helped me tremendously. I wasn't sure about certain things . Sharif wasn't pushy , he just comforted me with my decision. He deserves a raise for all his good qualities.

Trish is amazing and so personable. She made the process easy and no pressure. We will be back again and we will recommend Ashley Furniture!

The gentleman who assisted me was named Maxwell, and he works at the Amherst facility in Buffalo, New York. I can confidently say that he is an excellent salesman. He provided great customer service, maintained a positive attitude, and guided me through all the necessary steps to purchase my product. And I will return

Was very interested in the Purple brand and the rep did a great job of explaining and helping with the purchase.

Gina P. was amazing! She was patient, knowledgeable, and full of great ideas that helped me pick out some beautiful pieces. She made my shopping experience so enjoyable and stress-free. Outstanding customer service—thank you, Gina! And thanks to all the staff at Ashley's Furniture everyone was so helpful.

Staff was super friendly and helpful but not pushing to make a sale… Second time buying furniture there…. both experiences have been outstanding

Gina P. at Ashley Furniture in Amherst, NY is absolutely incredible! She helped us find the couch of our dreams and made the entire experience enjoyable and stress‑free. Gina went above and beyond, offering cost‑efficient, helpful, and genuinely kind advice as we prepared for our big move. Her knowledge, patience, and warm personality made all the difference. I highly recommend Gina to anyone looking for furniture for their living space. You’ll be in great hands!

Lifelong customers of Ashley. Couldn’t be happier.

HIGHLY recommend the team at Ashley. I’ve been working with Max the last couple months and can’t say enough about how helpful he has been in helping me furnish my home. His attention to detail is incredible and he goes above and beyond to ensure my experience is a 10/10 every time! The team has also been incredibly helpful in working with me to solve any issues that arise.

I have been searching for a new sofa & the store with the most options in my area is Ashley’s Furniture. My local store is pretty big & I wanted to walk around to see the available options before I wanted someone to help me. I walked around the store multiple times-approximately 5 times before I MYSELF had to ask a worker to help me. There was many employees-yes most were busy with customers but there was some that was not just huddled up with each other. Not 1 person has stopped me to see if I needed help after walking the store many times & they all seen me & chose to ignore me. I was a paying customer, I was not financing, I was paying in full. Not sure if they looked at me & I was judged by my appearance or what . I would have went to another store if I had one available in my area but unfortunately there just isn’t & I was not going to lazy boy which was a few miles up the road. I did ask for help, he said he was the manager I did tell him I was waiting for someone to approach me but no one did, I purchased my sofa not knowing they had a sale going on either but it would have been nice for said manager to give me a little extra something for the waiting inconvenience but nothing was offered except for “ I’m sorry you had to wait” . Next time I will go else where & Make a day of traveling for my next furniture purchase.

Great customer service, and very helpful Weil be coming back for sure

Phil Maresca was amazing!!! Super friendly guy, wasn’t pushy, hooked us up with a sweet deal. Really stellar guy!!

Staff is ok, selection ok

Excellent service!! I’ve had two purchases with Willie and I’ve been very happy with his help!

Great experience. Collin was great to work with. Would highly recommend!

Very personable and friendly!!!!

(Translated by Google) Salesman was great. (Original) Salesma was great

Great experience. Very friendly and helpful

Jake was a pleasure to work with. Very helpful and went above and beyond.

Tricia was great. She is helpful and understands your vision. Great purchase at a great price. We love our new dining room!

Awaiting delivery but Bert was very helpful, easy to work with!

Went in looking for a comfortable chair for my living room and found exactly what I needed. Gina listened to what I was looking for and showed me several great options that were a perfect fit. I was hoping to have it the very next day, and she went the extra mile by calling the warehouse and making it happen. Thanks so much, Gina!

Willie was very thorough in explaining the pros and cons of all the different pieces we looked at and helped us find exactly what we needed in our price range.

Willie, specifically, was a huge help and gave great detail on their inventory. The process was smooth and I was able to find the right pieces based on my style preference.

Max was our sales assistant and he did a wonderful job!

Smooth operation. Gina greeted me at the door, gave me some relevant information, allowed me to look around freely, then offered help as needed. We looked any many options and she helped guide. I found what I needed. I just wish some things were ready to take home right then rather than wait. The checkout process took longer than it should on my opinion, due to corporate documentation, but they helped me load the furniture into my vehicle.

Didn’t have the pillow I was looking for, but had a similar one that was extremely comfortable. Sales agent even matched price for one I came in looking for

Shoutout to Willie for making shopping for our furniture easy and affordable! He did a great job of welcoming us, as well as making us comfortable!

Chris P was great! Answered all of my questions and was available, not pushy. Great sales experience!

I was having no luck on making a purchase online using a Visa Gift Card. I called the store and a very nice gentleman helped me make it happen! Thanks, Jake!!

We had an awesome experience with our sales rep, Cam! He was responsive, helpful & fast!

Philip was a great salesperson. He was very knowledgeable and respectful of our budget! We will definitely be return customers!

Good experience and prices.

I was given a credit for not having any claims on my extended warranty on our living room and dinning room furniture purchase. The person who helped with that over the phone was great. We went into the store to use the credit and everyone was very helpful with our purchase and wrapped it and put it in the car for us. We will return in the future for any furniture needs.

Philip was awesome, definitely recommend him. The transaction was very pleasant, we are very satisfied with our selection.

My husband and I went into Ashley today to shop for a mattress and they were great! We didn’t really know what kind of mattress we were looking for, and our salesman Philip Maresca was wonderful in helping us figure that out! He was super patient and spent a lot of time showing us different options within our budget. He was transparent and open with us, and we left feeling confident in our purchase. This is our third purchase from Ashley in the last 5 years and it won’t be our last. We have always had a great experience!

Colin was great! He helped us during more than one visit. He made sure to follow up with us in between visits to make sure we loved everything we were purchasing.

Philip was great, gave me such a good deal on a massive sectional!

we were just there today looking around for a bookshelf for my bf and this lady with black hair and glasses asked us if we needed help finding anything and i politely said no we’re just looking and she said in a rude tone “thank you” and then continued on stalking us around the store as if we were gonna steal something???? every direction we went in she was there staring at us and made us feel extremely uncomfortable to where we felt we were being forced out. terrible service she needs to be fired. yikes

Phil from Ashley Furniture was awesome, he was very friendly and knowledgeable about mattresses, he asked questions about what our preference was and what we were looking for to fit us in the perfect mattress for us, we found our perfect mattresses with all the additions for an amazing price due to negotiable discounted price for a large purchase and free delivery. Highly recommend Phil, he is so cool. Lol. Go see Phil at Ashley when looking for new furniture or mattresses.

The mattress Experience was wonderful very knowledgeable sales Representative . Pricing was fair and accommodations as Far as Delivery etc was exceptional

Very friendly and easy to deal with.

Great help, Easy to make a decision on a purchase. Keep up the great work. Thank You!

My first experience at Ashley in Amherst NY was fantastic, I had Willie as my sales person and he was very friendly and attentive, excellent customer service and I will definitely return in the future..

Very helpful helped us right away great personality

Phil was so great to work with! He was super friendly, personable, informative, and helpful, all without making the interaction feel like a sales pitch. We will be back!

Chris was the best salesman very patient and Court

Extremely helpful and informative. The no pressure sales approach was a breath of fresh air!

Be careful shopping for furniture. Ours sales person Nasheyah was pushy with certain furniture and it wasn’t what I was looking for. Unfortunately I wasn’t told all the correct info on a couch and after delivery needed to swap for new. She was not correctly putting in the numbers of cost of the couch which was cheaper all around than the firstand trying to tell me it was a wash. Which it clearly wasn’t. I felt very mislead and misinformed with her as a salesperson and I would not recommend. Double check numbers and pricing before buying from Ashley furniture

It was a great experience. We got what we wanted and it went smoothly. Thank you@

it was great

Willie is a great consultant! Highly recommend! He will listen to your needs to make your apartment or home feel homie! While also make sure you get the best price!

Max was very nice so helpful very funny. I would come back to Ashley's again

Nice sales staff knowledgeable on products. Recommend this place.

The service was friendly and very helpful. Jordan was exceptional to work with. He helped to solve our timing issue and found us a beautiful set perfect for our needs. We will be back again any time we need something.

Came in for Mattresses and Trish S and Amy were very knowledgeable and helpful in finding the right mattress and price ! Will only shop with Trish and Ashley for all of my furniture.

Maxwell Kunz at Ashley Furniture was absolutely amazing to work with. He helped me find the ideal couch for my complicated living room layout and made the entire process easy and enjoyable. We customized the couch together, and he truly went above and beyond to make sure it fit the space perfectly and filled the room the way we needed. Max was knowledgeable, patient, and really fun to work with. He is a huge asset to the company, and I highly recommend asking for him if you’re shopping at Ashley Furniture.

The salesperson Nasheyah was very helpful and very friendly. She made my purchasing experience very easy and stress free

Workers are very Professional very nice and very helpful enjoy coming here

Very Friendly, down to earth and Knowledgeable Will definitely be a returning customer

Nice store and people where helpful

After raymour and Flanigan played me and with my money same day I went here and Jake helped me get same features in a living room set at a good price and lots of discounts thank you so much Jake and id choose Ashley over raymour anyway excellent customer service

Collin, the salesperson, did his usual, excellent service in helping me get my items. When I return to Ashley in the futur, I Wii use Collin again.

Phil is an extremely knowledgeable and professional that went out of his way to earn our business. We are a retired couple with a limited budget and worked the price to meet our needs. A true professional and asset to bring us back and tell others. Thank you.

Very good service! Gina was wonderful to work with!

Jake the salesman was wonderful

Very pushy staff that give you no space or breath or look around. They want to upsell you on everything. Especially Phil. Did not appreciate the service here and do not recommend. Didn’t listen to what we were saying and kept bugging us.

Phil @ Ashley was very helpful and did a great job helping us find the right furniture for our livingroom. Thanks Phil!

Willie was so nice to work with. He was very knowledgeable and patient. He provided assistance in the decision making process of our purchase. He was professional and had wonderful customer service! We would highly recommend Willie and Ashley Furniture to family and friends. Great selection of furniture to choose from.

Very enjoyable, not pushy, quick in done and quick out

Very nice sales rep. She wasnt pushy and showed me a few different choices based off of what I was looking for.

The service was excellent. Our salesman, Max, was knowledgeable, attentive, and genuinely focused on our needs. He took the time to ensure we stayed within our budget while still finding the right solutions for us. His professionalism and care made the entire process smooth and stress-free. It was a great overall experience.

It was very nice . I never felt pressured. My 2 visit and made my choices.

Jake was Very informative, curious and not over barring. Thank you jake!

The sales staff are very informative and courteous.

The best ever, Gina is very knowledgeable and friendly, love her!

Would like to thank Rebecca again for looking up the information on our account thank you

The salesman, Sharif was very patient with us and he made sure we got the best deal and showed us many different styles for what we wanted . I was very pleased with my experience as I had never shopped there before. Thank you very much

Burt was very pleasant and helpful

Tricia was great to work with. Pleasant. Informative and met all our needs.

Great people & very good service

Always love their furniture. This time I purchased lamps. They will be arrive in 2 weeks. I never shop anywhere else. Pleasant staff and no pressure.

Service was great, Tricia was wonderful & answered all my questions plus addressed important issues that I didn’t even think of. She made shopping for a new dining set very easy & relaxing! Would recommend Ashley & Tricia to anyone who dreads shopping for furniture

Burt and Cameron were both very friendly, professional and willing to answer all questions. I am grateful for their assistance with my daughter’s purchase as well as mine. I will definitely return in the future for the great selection and service at Ashley in Amherst, NY

We had an excellent experience at Ashley Furniture thanks to Willie. He was absolutely amazing, friendly, knowledgeable, and never pushy. He gave us plenty of space to browse on our own but was right there when we needed help or had questions. With his guidance, we found the perfect couch. Truly one of the best furniture-shopping experiences we’ve had. Highly recommend asking for Willie!

Plenty of staff to offer assistance and expertise in choosing what I was seeking. Friendliness was everywhere and choices were abundant!

Chris P at this location was absolutely wonderful. He made us feel comfortable and answered every question we had. He has outstanding customer service. Would go back to this location based on my experience with Chris.

Willie J and team at Ashley were very patron and helpful as I made a decision for the sectional I had been considering! I need to wait for delivery and they made me feel comfortable knowing I can call as soon as I’m ready for delivery !

We met Gina there, she gave us a wonderful shopping experience!

Cameron was amazing! Helpful, knowledgeable and on top of everything. Excited to change up my living room!

Burt was very knowledgeable about mattresses. Would recommend to anyone

What a joke. Can’t even get an order right then won’t fix it or refund money.

Tricia C was the best sales girl ever! Absolute pleasure. Made it an easy seamless hassle free sale. The manager Amy was amazing as well! They made the experience as comfy as my plush beautyrest black series III. Which i almost fell asleep in after a few minutes while they were explaining all the features in the store lol. Needless to say I have been sleping like a baby. I plan to come back and visit these ladies for future needs. Thank you very very much! ❤️

(Translated by Google) But (Original) Dar

What a friendly furniture purchase. I can’t wait to get my delivery call today

Beautiful store. Well laid out. Only thing I had an issue with is the sales staff following your every move. I made clear from the front door I was looking around, I knew what I needed. Just wanted to spend time with my daughter looking and figuring out on our own.

We had a great experience at Ashley. Cameron and Amie were very friendly and personable. I felt like they really valued our business. We even brought home a painting of a Bull that we named Ryder.

Excellent service. Salesman, Burt, was extremely knowledgeable, and sociable. Very helpful

I took my daughter to look for bedroom furniture. We were pleasantly greeted by Mr Johnson. He welcomed us into the store and offered to help if we needed anything. He was very helpful and guided us in the right direction. My daughter found a bedroom set that she loved. And it was a smooth process from there. I definitely recommend Ashley furniture. Mr Johnson was very nice and helpful!

Amazing experience with a truly customer-first approach. Instead of pushing for a sale, Maxwell Kunz walked us through each option with complete transparency, explaining the pros, cons, and aesthetic impact of every piece. His attention to detail and genuine focus on our needs made the entire process smooth and enjoyable. Maxwell was an absolute delight to work with. He helped us confidently choose the best fit from options we were initially confused about. We felt heard, guided, and never rushed. Also, shoutout to Ashley, their in-store inventory is impressive, with plenty of stylish and functional selections to choose from. 110% recommended. If you're looking for a thoughtful and informed experience, ask for Maxwell!

Willie Johnson was great!

Went into Ashley Furniture home store to look for a recliner. Once again we were met with Friendly professional employees. Not hovering but very helpful. We found something we liked and were taken care of immediately. It was another pleasant experience at the store. We will Be shopping once again For Furniture in the near future, and Ashley will be our first and only stop.

If you are purchasing furniture from Ashley store, please select Cameron Ford as your consultant, he is amazing!!

Great service and good products at Ashley!

She was kind ,courteous,very helping.she deserves a raise.I would tell all my friends and family to shop there. Dont loose her shes the best.

A++ service!

Will J. was great and very helpful in helping me make a selection for a sectional that works for my family.

Found what we wanted at a reasonable price (couch, 2 love seats, coffee table and 2 end tables). Willie F was great.

Sales associate Tricia C gave us amazing help and advice. Nothing was too much to ask and she was very patient. We got a great discount on our dinning room table and chairs. Thank you Tricia and Ashley furniture

Chris was excellent with assisting us in finding the perfect love seat that would fit our space along with our current furniture.

Amy and Tricia were terrific. They gave me a thorough explanation on which would be the best mattress for me. I was very satisfied and comfortable with my purchase.

Trish is knowledgeable and friendly great customer service !

They were very helpful with what I wanted.

Willie was very helpful and knowledgeable with the products.

The service was fast as soon as I walked in the door someone approached me right away and was very professional and kind processed me through the finance online and very proficient.

From start to finish it was great. My salesman was wondering.

Had a great experience with Joseph

Very happy with sales person

My husband and I were very happy with our experience at Ashley Furniture Store. Will and Gina spent a lot of time showing us all the options of sectionals until we found exactly what we wanted. They helped to ensure our furniture would fit into our living room. They also helped us pick out a reclining chair that went well with the sectional. We are excited to get our new furniture! Thank you so much!!

This was by FAR the best furniture shopping experience I have ever had, thanks to salesman Chris P! My mom and I went furniture shopping together and usually don’t like to be hounded by salesmen, but once we talked to Chris about our vision he pointed us in exactly the direction we needed to go without us even knowing we needed to go there! He is so knowledgeable about color, space, dimensions, and products, he lead me to my dream couch that I otherwise would not have even noticed or considered. On top of it all, he was so charming, attentive, thoughtful, and generous…..he made 3 hours in the store feel like a fun journey, not a chore. He is willing to negotiate what he can and you can tell he genuinely isn’t out for the commission like most sales people. We all even shared dog photos…and what made it even more fun was he was super hilarious! It was like talking to an old friend who had your best interest at heart. If you go to Ashley anytime soon, ask for Chris P, I promise you will not be disappointed! Thank you for making my living space dreams come true Chris, my mom and I will be back!!!! We’ve already decided we will never shop for furniture anywhere else or with anyone else! 😊

we had Cameron as our salesperson up until he had to leave for arrangements for his wedding tasting which was 5 min before we signed the paperwork. He was a wonderful help in our decision making and great to work with. We hope he gets credit for the sale as he deserves it! ...but thanks to Colin for wrapping it up, too! Great team work! thank you Cameron and Colin!

Overall the visit took longer than expected as our sales agent was juggling at least 2 other couples along with us…. Otherwise the service was great and the managers are fantastic!! Amy is a rockstar, always willing to jump in, help out, and do whatever it takes to make the experience top notch. Her manager, Lisa, was awesome as well! She a was available, visible, and extremely accommodating, especially when it came to the pillows we found that were a great compliment to the couch and chair we were purchasing!

Trish was amazing! I came in to just "look". But she explained to me my financing options and quick delivery. She was very knowledgeable about products and the extended warranty! She made my shopping experience pleasant and fun! Entire staff was wonderful! Manager Amy was also very excellent! I will definitely be back!

Worked with Willie johnson. He was very professional, very personable and made sure he showed us exactly what we were looking for. He took his time and was not pushing us to buy! We will be working with Willie again in the near future!

Huge selection of furniture and I found exactly what I wanted! They were very helpful in meeting my size requirements.

Very Disappointed, pre ordered what was a great couch that was displayed at the store. When it can’t 3 weeks later. It was a white couch that was stained. So had to send two pieces back. The chase is totally lopsided and was stuffed incorrectly. A lot of money to spend for that quality :-/

A very nice experience!

Ordered a piece of furniture over the phone and it took less than ten minutes start to finish. Would do it again.

Terrific customer service by Sharif- super courteous, friendly, and knowledgable. Thank you!

Amy and Willie were amazing helping my husband and I pick out a new mattress!!

Worked with Willie. Excellent. No pressure, was available and answered questions, just an easy experience and quick check out.

Sharif was amazing

Max was very knowledgeable and helpful! We had a great experience and got a new adjustable bed and mattress. We look forward to new nice sleeping experience.

Collin was the kind of salesman that I appreciate… no pressure… lots of suggestions just the amount of help you need… pleasure to work with!!

We had a wonderful experience at Ashley Furniture on Alberta Drive Amherst Ny. Our sales associate Chris was extremely helpful without being overbearing when we were shopping for furniture. He gave us information and then left us alone to think about it. Amy was very knowledgeable regarding mattresses and helped us find the best fit for us. Thank you. Another associate saw us approaching the store with a wheelchair and came out to open the door and make sure we got in safely. Thank you all so much for making our shopping experience a pleasant one!

It was great experience and associate Willie J. Got me a great deal on everything

Very good service

Great experience our saleman Phil was very nice and patient and not pushy!

Great service! Super friendly and very helpful!

Warm and welcoming from when we first stepped in Ashley’s store. Knowledgeable team and a seamless store experience from start to finish. Ask for Max! Would give more stars if possible!

I needed a recliner for after surgery and I had very specific needs that I could not find at multiple different furniture stores, but Willy made this what was probably the simplest purchase I ever made, I was in and out in 30 minutes with all of my needs met, thanks Willy!!

Philip was great and very accommodating. My family had a wonderful experience at Ashley Furniture in Amherst NY!

Ashley's furniture store is gorgeous and their customer service teams really help out every step of the way, I am very pleased with my purchase and can't wait to go back to buy other things.

Friendly, knowledgeable and professional. Natsha

My first experience here was wonderful. I received excellent customer service from Cameron, who was extremely helpful and professional. Their communication skills were outstanding, and they made sure I had everything I needed. I had a fabulous experience and will definitely be returning.

Very happy with my purchase of a power recliner. Went to several furniture stores before coming to Ashleys and it didn't take long before I was directed to the perfect chair. My salesperson wss very helpful and made it enjoyable.

Our salesman Joel was knowledgeable, courteous, friendly, efficient as was the manager and other employees… Told him what we were looking for and he found it for us! Very happy with our experience at this store!

Experience was exceptional. Greeted at the door by Colin. He answered all my questions and helped me find exactly what I needed.

Willy at the Amherst Ashley Furniture Store was wonderful - knowledgeable and extremely helpful. After shopping every store in the neighborhood I found this store to be a one stop shop- Love my Choices!! And Great Deals!! Remember to ask for Willy !!

Good prices and good deals

We sadly have had a very poor experience with our furniture purchase at Ashley. It started out with our first delivery, the sectional arrived defective. The connectors were not attached evenly so the couch did not live up properly. Customer service was not a good experience. I called and was told someone would come out and repair it. I didn’t like getting a repair on a brand new couch but that was all they offered me. Then, no one called in weeks. We were in the middle of renovations and I was very busy with many other projects. Finally I called again and spoke with someone who cared and took over saying I would get a new couch, no repair. I was glad. That couch arrived with a tear in it and the delivery guys came to my door saying there was a problem. The tear took place in the warehouse and they tried to cover it up and stick something over it. Terrible!!! I had to refuse delivery (again) and was told since it was Christmas I would not be promised a quick delivery. The third couch arrived today, 6 days before Christmas which was good. Unbelievable but this one has a defect in the corner top part if the large sofa part of the sectional. Meaning the material was missing showing the wood in the front corner!! I have not once received a call from anyone to follow up or even apologize. Very upsetting. We have bought much furniture here for years, I’m now most likely going to shop elsewhere. Salespeople are nice but when a problem arispes, the customer service and service department not so much. Be very careful of the quality here. This picture is the second couch with a tear and you can see someone tried to cover it up with something instead of acknowledging it happened. It was sent out to me like that. :(

Stopped in to just look at a few things and stumble upon them having a great sale ended up getting a great deal on new furniture Burt. The sales associate did a great job and got us In-N-Out quickly..

Burr was an excellent salesperson and very easy to work with.

I’ve brought so many products from Ashley and I’ve been a costumer for about 8 years. On September 2025 I brought a couch + table set. My wife opened a credit card with them however the employee that helped us open that credit card an incident happened where the credit card was opened TWICE so I got sent home two credit cards and also in my name instead of my wife’s. I’ve called and went in store twice to fix this problem and the employees name was katy, however I found out I was charged + fee + interest which did effect MY credit store in the end and I was charged and I was forced to pay the fee when I NEVER intended on opening a credit card with TD bank or any bank for that matter. The employees should pay more attention especially when working with such sensitive costumer information.

I had been to several places today, When I arrived at Ashley's I was exhausted, as soon as I entered at the front desk was a gentleman name Cameron Ford. Who welcomed me in, He took his time with me. I was in search of recliner for comfort. He took his time walked through the store with me engaged in conversation. The sale went so smooth. Thanks to Cameron, I will be returning to purchase other items as long as he is my sales guy. He found me just what I needed and wanted 🥰 I have to say my experience today at Ashley's was amazing. If you're in the market for anything here. You won't be disappointed if you ask for him Best experience. Location Amherst, Thank you Ashley's sincerely, Lisette Virgile,

Trish Schultz was an amazing associate, she was approachable and made the experience extremely easy for us!

Cameron was awesome! Made the buying process seamless. Thank you!

Polite, helpful and not pushy

Large selection, friendly staff great pricing

EXCELLENT

Friendly and courteous service.

Jake was AMAZING. He treated me like family! He was personable, patient and answered ALL of my questions and trust me, I had a lot of them. Ashley is now my go to place for ALL my home furnishing needs. The prices are amazing but the service is priceless. Thanks Jake, Bagel and Jazzy! (I think).☺️

Willie Johnson was extremely professional and patient with us. The sales experience went flawless. Thank you Willie!!!!

Went in for a recliner. My salesman Colin in Amherst NY was great. Matched price with online price. Quick and smooth transaction.

Salesmen was great

Hats off to Willie J. Quick n efficient and also patient with my wife and I.

Your rep Burt awesome salesmanship Perfectly orchestrated 😊👌

A great experience from start to finish. A++ I’m fairly indecisive, so even after numerous visits to the showroom and asking to be shown numerous options, I never felt rushed or trying to be convinced of anything. Working with Tricia “C” was a pleasant enjoyable experience all around!

Chris P. was an excellent salesman. He showed me exactly what I was looking for. He was friendly and listened to what I needed. He was very professional and made sure I got the best deal possible. My delivery was weeks early which was a pleasant surprise! I will absolutely shop at Ashley furniture in the future and I highly recommend to others.

Chris Piontkowski was my salesman and he was amazing!!! So knowledgeable and didn’t push anything on me. I wasn’t going to purchase right away, but I didn’t want to leave without giving him the sale. He was that good of a salesman!

First of all Philip the salesman greeted me and offered help. I just wanted to look around and he didn’t follow me around. Very important! When I made a choice for a couch he was fabulous to give me best price he could and took care of the paperwork without stress highly recommend Ashley furniture

Great experience at Ashley furniture the sales associate Chris was very helpful and knowledgeable thank you!

She is very good and very helpful. Definitely go back to do business with her

Both the saleswoman and manager have been extremely helpful with the entire buying process as we navigate date changes during the closing on our house. They were even able to accommodate a delivery date outside of the norm to assist us. The text feature when you need ANY type of help or answers is fast and you actually speak to a live worker immediately. Thanks for everything!

My wife and I were able to find a recliner and a clear and sale mattress. The prices were good. We were happy to find the sale

Trish is a very helpful sales person and assisted us finding a sectional couch and chair, Very knowledgeable about the fabrics, feature of furniture. Was able to match the color and fabric and pricing we were looking for

Chris our sales guy was so awesome. Explained everything clearly and so friendly.

Burt was a great salesperson who showed me all our options and gave us a great deal on a couch. He was not pushy at all. We are return customers of Ashley ( our prior sales rep retired) and will continue to shop with Burt. Thank you!

Everyone was friendly

Thank you to the Ashley store team, especially Sharif and Amy for helping me find the fresh start that I needed! The team was very patient as I made sure I was selecting just the right bedroom and living room furniture for my new space. I appreciate that they provided just the right level of customer service needed in making my purchase experience enjoyable.

People are awesome great experiences

We were looking for a kids bedroom set and didn’t like much until we came here. Nice quality pieces and the perfect one for our daughter’s first bedroom set. Jordan was very accommodating and easy to work with. Very responsive.

Our sales person was Collin . He was very helpful with us through out the whole process. I would recommend him if you are looking for new furniture.

Beautiful store with great selection.

The staff was vey helpful in making my decision!

I had a great experience at this Ashley location. It is a giant showroom full of beautiful inventory! Willie provided amazing customer service and treated me as though I was buying a whole living room set when I just needed a couple of quick items from the Clearance section for an empty apartment while awaiting my cross country movers. He was so kind and helpful. I got the most beautiful comfy swivel chair and rug from the Clearance section. Top notch service. Thank you Willie!

We are currently dealing with an item that has an extended warranty and they have been right on top of it and keep us updated. Very helpful staff

Was very pleased with Trish Shultz. She made it a smooth and effortless experience.

Great experience. Everyone was very helpful.

I purchased a new Ashley mattress during their Labor Day sale, paid in full and was told my mattress would take about a month to arrive due to high volume of sales, I agreed that was fine and I understand that delivery’s take awhile to catch up with high sale volume. On September 22 they sent me a text and said my mattress was not available due to factory not having anymore in stock and the mattress would not be available till mid November, frustrated I demanded my money back and I will never do business with Ashley furniture and mattress ever again!

Trish Shultz was amazing. She was very thorough and laid everything out perfectly. Next time I’m back at Ashley, I will be asking for Trish Shultz and Jordan!

Very easy and quick to respond. Was very helpful thru entire order

My husband and I were dreading shopping for furniture but the sales consultant we met made the whole thing a pleasant experience! Philip was such a good listener and understood immediately what we were searching for. His suggestions were right on target. We actually had fun! I will most definitely recommend Ashley to my friends and family.

Staff was very friendly and helpful. Working with Willy was a pleasure. No pressure. He gave it his all to make sure we were accommodated and happy.

Everyone was very friendly and they all work together to get what you want and at a good price I will definitely go back when I need something. Thank you Trish and Bert and everyone else Al and Connie Davis

Tricia helped us she was very nice helped all she could showed us different Recliners n other sets. Was very patient. The manager was very nice also. Thank u fir being so helpful.

Great experience at Ashley's to purchase a double reclining loveseat for mom. Consultant Chris P. was fantastic! Friendly, personable, attentive and helped us find the perfect fit based on OUR wishes. Thanks Chris and thanks Ashley!!

My sales representative, Willie Johnson, was very knowledgeable and was able to answer all my questions. I was so impressed that I will be returning to make another purchase and I want him to help me !

Excellent help from Phillip/Lisa. Satisfied with purchase

Great store, friendly and professional staff. Good experience and recommend for your furniture needs. I'll shop with them again. Thank you!

Friendly, professional and very knowledgeable!

This is my second purchase at Ashley’s. I was pleased with my purchase of a new bed last year and now with a need of a new couch, they didn’t disappoint. My salesman Willie was helpful, patient and friendly.

Everything was done very well, from the moment I stepped into the store to the day of delivery. Amy was patient as she worked to accommodate my special needs in picking out a quality recliner. Financing was a bit tricky but we worked our way through it and chose the best option for me. Plus, the delivery guys were very friendly and actually showed up before the estimated time of arrival, which was the first time I ever had that happen by anyone for anything!

Willie was great . Very knowledgeable, patient and got me the best price!

Salesman was respectful and knowledgeable. He showed me alternatives and appeared honest.

Trish S . is very knowledgeable about the products and fabric. She was a pleasure to work with.

Our salesperson Amy was amazing. She was really good at listening to us and understanding what we were looking for. She really knew what was in the store and helped us find the perfect couch for our space.

Our salesman Willie Johnson was awesome, will definitely go back to see him again

Excellent service over the phone ordering was a breeze !!! Just waiting for my delivery 🤞🏾

Jake is the best . He is very knowledgeable and so personable.

Friendly staff, not pushy and very helpful

Went to get info on a king size adjustable bed frame. Cameron greeted us and proceeded to show us what was available,and the Labor Day sales. After numerous questions were answered we did purchase a Nectar king size unit. To be delivered as a will call. Perfect. Smooth, quick, and painless purchase thanks to Ashley, and Cameron. Thanks.

You did a wonderful job helping us. God bless you & Thankyou soo much.

My sales rep Willie and his manager were great. Explained everything I needed to know and didn’t push anything on me. Highly recommend.

Very fast and knowledgeable.

Very good quality bedroom set during their Labor Day sale! My salesman was very professional and the delivery team was respectful of my home during the set up of my set.

Philip and Lisa were Awesome

Whenever we need furniture we always shop around and ALWAYS end up back at Ashley. I love being able to walk around the store, try things out to see how comfy they are and how big each item is in real life. Today we came in shopping for a mattress and ended up walking out with an amazing bed frame and a good deal on financing, delivery and mattress removal. Sales associates are super helpful but today we worked with Trish Schultz who was so friendly, real, and funny. I felt like I was shopping around with a friend. Between her and the store manager who helped us with delivery options, they made the process easy and fun…who can say that about mattress shopping?!

Had an issue with my bed rails not being delivered by the moving company and they took care of me and I was able tonorder new ones.

Listen to me when I say, GO SEE JAKE! He made things seamless, easy, set proper expectations, fast delivery, and everything in between. If you aren’t making your purchases with Jake, WHAT ARE YOU DOING?!! Jake delivered 1000/10 from professionalism, value, speaking to the product, and more. Jake is your guy!

We were looking for a sofa for my daughter’s first apartment and were lucky enough to be greeted by Chris when we entered Ashley. He was extremely patient with us and was very helpful in helping us find a sofa that would go around some narrow stair corners and still fit within our budget. Will definitely return to Ashley for future furniture purchases!

Out of all of the furniture stores that I myself ventured to or my Daughter and Son in law and I have been to within this week, which included Lake Effect Cheektowaga Store on Union Road, Raymour and Flanagans Cheektowaga on Walden Avenue, Raymour & Flanagans at the Eastern Hills Mall and Bob's Discount on Niagara Falls Boulevard and last but not least, Ashley Furniture on Alberta Drive, I found that Ashley's scored the Best in Prices, the Best in Customer Service, and Even the Best with Discounts and working things out so they work for the Customer. Both Raymour & Flanagans and Lake Effect basically gave no discounts when asked. Lake Effect simply said that their prices were already discounted (which they certainly were not) and Raymour & Flanagans would only give a small discount on a very limited selection which had to be a certain color tag. When I went into Ashley's on Alberta Drive in Amherst, I noticed that quite a few of the sectional couches that I like had 1/2 way decent prices on them. These were there regular prices which beat the other stores "so called discounted prices" I had a Newer Sales Employee come to help me by the name of Collin, he took his time, showed me what I told him I was looking for, yet gave me the space I needed to think things over. After looking at the sectional couches and prices from the other stores which I had all saved on my phone, and comparing them to what was here at Ashley's and their pricing, I picked my Favorite out of them all. Collin and Burt Fatta (the Assistant General Manager) helped me to get the Best Financing that was Available for Me, and gave me a Great Discount that fit my Budget. So I got the Sectional Couch I wanted, with a Fantastic Discount off of the already Fair Price, and Terrific Financing. Burt Fatta was absolutely 100% Fantastic at Customer Service and doing what ever he could to make Me Happy with a Successful Sale. Thank You Burt and Collin.

Great job

Christ the agent was a big help and found us a good deal and spent a lot of time and figure out the configuration of the furniture we need and the material. Excellent job I.

Excellent customer service!! Jake was wonderful!!

Very happy with my visit. The store associates were attentive and accommodating! Thank you all

Excellent customer service from Willie.

We've done a lot of business with Ashley and have no complaints, it's not like a used car lot with land sharks waiting to pounce. There's someone at the door who greets you points you in the right direction and let's you take your time shopping.

Max was an excellent agent at Ashley Furniture in Amherst, NY. He was very thorough explaining my options on the items I was interested in purchasing. I felt like he sincerely had my my best interest in mind.I am very happy with my furniture selections.

A furniture store that makes you feel luxurious. A wide variety of excellent quality. I love their rustic furniture.

Service was phenomenal! I hate pushy salesmen/women but I did not have that experience AT ALL! Tricia was so kind, patient and gave me a great discount!

All around great experience with everyone. They made it as easy as possible from start to finish. Will definitely be back there when we need our next piece of furniture!

Our sales representative was very helpful in making an informed decision and wasn't the least bit pushy. His friendly and professional demeanor was refreshing.

Cameron was very helpful. He has a lot of patience and explained all the information I needed to know about my couch, warranty and dely.

I am very pleased with my visit to Ashley Furniture. I had the pleasure of doing business with one of the BEST Sales Associates/Manager Nasheyah. If your ever at the Amherst location do yourself a favor and ask for her! She went above and beyond to help me get the 4 piece sectional I wanted. This is really my dream couch its furry very big and so comfortable, as soon as you sit in it your body goes into deep relaxation and you want to fall asleep immediately. I cant wait until it's delivered!

Ashley is an exceptional furniture store with an extremely helpful, pleasant & knowledgeable staff. I'm looking forward to receiving our purchase.

Max was amazing in helping me pick out a couch - I had no idea what I was looking for and he showed me a lot of good options and made the process painless! Would highly recommend.

They had a great selection and Nasheyah, a design consultant, provided excellent help showing us the sofas they had meeting our requirements.

Phillip was an excellent representative for Ashley. I could not have asked for someone more knowledgeable and helpful, to go through this process with. Thank you to the Ashley team for being apart of this large purchase.

Salesman Willie is great.

It was very respectful and polite. Everyone that was there, worker’s as well as customers were very friendly. Trish was very helpful in helping not only to pick out the right furniture, but also helped me to understand the difference in prices as well the best furniture that would fit me. She even went as far as pulling up a diagram on google showing my apartment what furniture would best fit. Wow you don’t see that everyday. So my over all experience was 5 plus stars if not more..🙏🏿

Worked with Trish and she was extremely helpful. Would recommend her to help with your purchase

The sales person was very kind. The furniture selection is always nice at Ashley.

Mattress Salesmen over aggressive. No care for customer need. Clearly prioritizing sale over customer experience. Over promised on mattress delivery, around a week. We found out our mattress will not deliver for a month and a half. The furniture sales guy was far better. Reason for 2 stars and not 1

Had a fun shopping experience with Max- great service and some humor. Totally recommend 100%!

Amy and Tricia were absolutely fantastic. They helped me pick out beautiful matching pieces I didn’t expect, but LOVED. Every piece I bought I do love. Can’t wait for all to be delivered. Thank you ladies. Judy

My salesperson was so funny, knowledgeable and courteous. This is my fourth purchase in two years. Looking forward to getting my new furniture delivered.

The purchase of our new couch went great.

Jake was great, assisted me in purchasing a few different items.

Very informative and polite.

My experience was very good. The sales person understood my needs.

Very easy to deal with Jake...

Salesperson Amy made it a smooth sale and made it easy to make my decisions. I would surely tell my friends that Ashley is the way to go to get furniture for their home.

I appreciate Willie Johnson helping us find exactly what we were looking for with such manners, kindness, enthusiasm and patience with a small ticket price we paid. Highly recommend him.

She found what she wanted

My experience at Ashley was great from start to finish. Max helped me through the process of finding the right sectional for my needs. He was supportive without being pushy. Highly recommend.

They have great deals and som great people working for them. I did not feel pressured while I was in the store. No one came up to me every second and asked ‘ can I help you with anything ‘ When I liked something I called for a representative. His name was JAKE, he gave me a great deal and treated me with respect and we were able to make a smooth transaction. Definitely recommend this store and speak to Jake .

The salesperson, Willie, was very knowledgeable about the type of furniture I wanted to purchase. He was also patient & kind to me. I am a disabled veteran who has physical mobility difficulties. I really appreciated his patience, Because I move slower than most people. He is an asset to the Ashley Furniture Store. C. Thomas

Amy listened to what I was interested in and within a very short time I found exactly what I was looking for. She made my shopping experience pleasant and efficient.

Loved my visit today at this store. Trish the sales lady made it enjoyable and fun too. She really helped me learn how I could put things together in my small space. I am going to return and want to work with her to find my new sofa.

Excellent Service

Max was very informative, attentive to what I was looking for. And very easy to shop with! 👍🏻

Jake was super helpful and made my shopping experience great. Reviewing everything online prior to going to the store made shopping easier, but I definitely recommend buying items in the store

Nice store with no pressure.Good price

Ashley’s is definitely one of the finest spots to find furniture. They offer high-end pieces at prices that won’t break the bank. Plus, the service is absolutely outstanding!

I was looking for a lift chair for my husband. After looking at several stores I decided to look at Ashley. I was helped by friendly sales associates each time I came to the store Today I decided on the chair that I think will be a good fit. Willie Johnson was the sales associate that helped me through the process. He was as very helpful and was able to get all of my questions answered.

I never buy anything for myself, and my bed is 17yrs old. I don't do change. Amy and Trisha were friendly and thorough, listening to my physical needs as to what my new bed must have. Wonderful experience.

Cameron was very helpful. He left us alone and allowed us to look through the store without any pressure. This is the reason why we chose to purchase our furniture at this location

Will Johnson, very helpful, I will come to him again for my next purchase , made sure i got the best price ! He made sure I was satisfied with my purchase and was very thorough

Sales staff were very helpful, professional, and efficient in helping us with our purchase. Can’t wait for delivery of our beautiful new leather recliner!

We went to many places looking for the right size console table. All the others only had very large ones. We needed a small one for the space. Ashley had exactly what we were looking for. They were very helpful and pleasant to work with. They understood not every home has excessively large rooms- but if you have one, they’ll have what you need!

The staff was very helpful and polite. They found me furniture that works very well for my apartment and I appreciated the time they spent and helping me find something I could afford.

Great like that the salesman let's you walk around without hovering over you

Collin was such a great help! This location is amazing. So many options and so helpful

I bought a couch. Phillip was very helpful. He assured me the couch I selected would fit through my doors. I figured if he had experience delivering furniture in homes like mine, he knew it would fit. I look forward to receiving the new furniture. Ty

Amy was super helpful. The store had a nice variety of bedroom sets at different prices.

Jake was excellent, he made the process quick and painless! Great deal.

I was shown some tables and sofas based on specific features I was looking for and had all my questions answered. I appreciated that no one was pushy and gave me space to look around but were still available to point me towards certain furniture.

Liked the variety at Ashley furniture. Amy was tremendous at explaining things. Smooth process - couch is great. Recommend for the huge diversity if couches - you can try them all out!

I recently had the pleasure of working with Cameron and I couldn't be happier with the service I received. As a first-time home buyer, the thought of furnishing an entire house was daunting, but Cameron made the process incredibly seamless and stress free. What stood out most was how accommodating Cameron was to my needs and preferences. He patiently guided me through the various options, offering valuable insights and suggestions without ever being pushy. His expertise helped me make informed decisions that perfectly suited my style and budget. Overall, I highly recommend Cameron to anyone in the market for new furniture. His exceptional customer service and genuine care for his clients make him a standout sales representative. I'll definitely be back to see him when it's time to get a couch very soon!

I had a very positive experience purchasing my recliner!

Very pleasant

Willie was awesome. Great product knowledge. Not pushy. Was good with the kids too. HIGHLY RECOMMEND GOING TO SEE WILLIE JOHNSON!!

Naschia was a wonderful customer service professional. Simply the best. So happy with what I got and can’t wait to receive it!

Experienced and personable salesperson (Phillip Maresca) provided critical information when necessary. An overall enjoyable purchase .

Worked with Willie and he made the whole experience easy. He gave me plenty of time to look around while also giving me the attention I needed. I would definitely work with him again.

Amy was amazing and helped me pick out the perfect sectional with an oversized sofa!

Amy listened to what we were looking for and was so accommodating and helpful . We are so pleased with our purchase and will be back .

My experience at Ashley was fantastic. I worked with Willie and he was kind and personable, not pushy at all just wanted you to find what you were looking for! I definitely will be back.

My daughter and I were greeted at the door by Cameron. He was so personable and helpful! She was looking for a mattress and I wanted a recliner. He took care of both of us and with his help we were able to purchase both items and felt we made smart decisions! Thank you Cameron and Ashley’s!

Cameron did a great job. He didn’t overwhelm me, like a lot of sales people do. He gave me to room to roam, but also checked in and answered all the questions I had. It was a very smooth transaction

Walked into Amherst store & was greeted by salesperson, Willie, very cordial & patient with us. He worked with me & my daughter to get everything we needed for our new home. Thank u Willie!!!💕

Today I went out Ashley in Amherst location. The behavior of their staff is extraordinary. Max is helping me choose my sofa bed, & he is very knowledgeable about it. Best furniture store in buffelo

Very happy with the professional service and love my new couch 5stsr for sure

Amy was wonderful to work with! Showed us many options and was great with assisting us in financial options that worked best for us! Definitely look forward to working with her again in the future.

Great experience.

Ray is a great salesman

I could not be more satisfied with Willie's professional no pressure approach to sales. Thank you Willie for your help!

Cameron was very helpful, courtesy and friendly! A pleasure to work with!!Highly recommend!

I'm not saying any names... but I need a round of applause 🙌 for my man!!! You know who you are!! 🙏

Superb service and helpfulness from Cameron. Will recommend in future.

Was greeted upon arrival of the store by Cameron Ford, who directed us to the sofa section of the store. We were under no pressure by Cameron to any particular brand or style of sofa, but showed us the type we were looking for. The application for credit was simple and easy to complete and we were approved in less than 2 minutes. We lucked out on the delivery schedule, which is supposed to be next Tuesday, the 17th. Highly recommend Ashley furniture in Amherst NY.

Cameron Ford was very helpful. We told him we wanted an inexpensive sofa because of pets and he found a very reasonably priced sofa

Went for the overstock sale and did not disappoint. But the wait for the new couch was a bit if a surprise hope it comes sooner than date given as 3wks is gonna be rough with no couch

Customer service was top notch!!

My whole house is ashley love it

Cameron was at the door when I arrived. Very helpful... provided options. Knowledgeable about delivery and product warranty. I will definitely be returning to this store!!

Philip Maresca was pleasant to work. I was in and out of the show room after less than an hour.

Walking into Ashley Store was greeted by Ray Harris. Was very pleasant & helpful in showing me all the sofa’s (big store & lots of choices). I purchased a sofa & was given a nice discount. Ray explained the purchasing process, financing & delivery. Highly recommend going to Ashley’s & Ray to help you as well.

A very enjoyable experience, the salesman,Cameron was an absolute doll!!!! I will deal with only him whenever I come in the store to do business ( if he is there) if not I will come back when he is !!!

Went in just looking at some couches, ended up finding the one I that was perfect for me. The salesman Cameron was so personable kind and honest. He broke down everything for me so it was easy to understand. I absolutely loved my experience there!!

Bert knew what we were looking for and skipped all the nonsense of bringing out the very expensive items.

After 2 weeks of searching , Cameron went above and beyond for us. We were very picky and difficult to please, but his patience was bar none.

Jake was a great person to deal with. I appreciated his patience and knowledge.

It was a very easy going process, I worked with Angelina during my visit and she was wonderful and helped me through the process - as we say in the military "promote above peers" - I would enjoy working with them in the future and suggest others to do so as well.

100% Great cutomer service with my purchase. Excellent sales.

When I first visited, Jake told me a price for a beauty rest mattress. When I returned to purchase it, he said it was more. I was a little surprised, but he then showed me another that I liked better, that was the cost I had been originally quoted. Just a mistake, but it turned out very well.

Helpful and fast! We got our steps in looking at all the options based on our specifications.

Ray was absolutely amazing and has a customer for life! He was attentive, upbeat, and positive throughout my whole shopping experience. No pressure, gave me time to look around and think about my purchase. Most of all he was knowledgeable about the different pieces I was looking at. I look forward to my next seamless purchase with him!

We went into Ashley looking for a bed, not having any idea what we wanted. Amy took the time to answer all of our questions on probably 8 different beds, she was very knowledgeable. Her customer service was excellent and she never pressured us once. We will return to Ashley for our future furniture needs. Thank you.

Made my first purchase at Ashley today. What I’m wondering is what took me so long to step foot in their door! What a wonderful experience making my purchase. I highly recommend Ray Harris as a furniture consultant. He goes above and beyond to make sure you get a great deal. I can’t speak for the quality of the outdoor furniture I purchased because it hasn’t been delivered yet but so far I’m a happy customer

Ray was very helpful and went above and beyond to help us find exactly what we were looking for! Great customer service and a great person! Will definitely come back to Ashleys in Amherst for future furniture purchases.

Employee friendly and knowledgeable.

Excellent Customer Service! They were very patient with me as I surveyed the store to find the right furniture for my needs! They meet all my expectations and I will give them the first shot on any future buying.

Willie was so amazing thank you

Glad I went to Ashley, my costumer assistant Jay was very professional. I had a very nice experience while buying at the store.

I had a great experience here. I found a sofa I really liked, and got out at a great price for a Memorial Day Sale. I worked with Max, and he treated me great!

Great customer service, non pushy and very helpful.

Wonderful experience. We were allowed to look around on our own and they were very helpful when we had a question. CC helped us and made us feel very welcomed to the store. Will definitely shop there again and tell all our friends and family to go there. Thanks.

Angelina is the best! She helped me find what I needed and was very helpful the whole time! If you go here, ask for Angelina!

We had a fantastic experience with Willie at Ashley Furniture! He was incredibly patient, attentive, and genuinely focused on helping us find exactly what we were looking for. His kindness and no-pressure approach made the entire process truly enjoyable!

Burt & Angelina were both fantastic. Took their time with us, not pushy, very friendly, fantastic deal. Thank you

I have awesome experience with the team. Raymond was wonderful and helped me get the best price for all the furnitures for my house .

Jake was quick to help as soon as we entered the store. Friendly, informative and efficient. Thanks Jake. When we return to Ashley for other purchases we will certainly look for you.

My husband and I went in, hoping to look at a few pieces we found online. Jake immediately treated us at the door, and was so helpful! Some of the items we were interested in were not available in store, but Jake was able to show us something similar. When it came time to get pricing, he gave us a great deal, beating the online sale price! Despite us having two small children, treating the store as their own personal castle- the staff was really awesome and made our checkout fast and simple. Overall, great experience. I will check back in once our furniture arrives.

Had the best experience with buying a new sectional today with Aaron! Stress free!! Thank you!l so much!

When we arrived we saw a bed we loved. But Phil showed us many more before we decided on the first one. He was very patient with us as we aren't very quick with decisions. I received a very sad phone call right in the middle of looking and was even more patient and gentle. I'm sure we will be back in a few years for a new mattress. Thanks Phil and Ashley stores

I’ll update to 5 stars when I take delivery- sales process was easy and professional

We recently purchased a couch, and our experience with the salesperson, Angelina was fantastic! From the moment we walked in, she greeted us with a warm and friendly attitude, making us feel comfortable and not rushed. She took the time to understand our needs and helped us navigate through the options. Excellent customer service all around!

Quick and easy purchase!

Very attentive to my needs

Amazing experience at Ashley store! The staff were super helpful and knowledgeable. Thank you Cameron for your outstanding help.

Max is a pleasure to work with. The missing star is because of the KIOSK. It has to go. Typing with my arms up was painful. (Need surgery) The touch screen is not sensitive, had to almost pound on the screen. Space key especially was bad. An I pad or keyboard on a desk would be much more user friendly.

Amy was very knowledgeable, especially about my special needs. Thankyou !

Willie was very pleasant very helpful and listen to our wants and needs. I give him a five star.

Prompt and courteous service!

Staff were friendly and professional. Delivery was very quick!

Came in looking to buy a sectional and possibly 2 swivel chairs, took us maybe a hour to find everything we wanted and stayed within our budget. Jake was very helpful and gave us a great price on everything, he definitely helped us and would refer him to anyone looking to buy furniture

Great experience at Ashley, Ray was the best! Super accommodating, patient, kind and lots of fun - he made furniture shopping such an enjoyable experience for our family. We left feeling super confident about our purchase, grateful for the savings and excited for the arrival of our new living room set.

RAY was absolutely AMAZING!! Friendly, courteous and fair. A true pleasure to work with!

A-ARON WAS AWESOME. I HIGHLY RECOMMEND HIM!

Ray Harris was excellent. He gave us a great price and great service. We will be back.

First time at ashley's and I would definitely go back. Cameron was super helpful and nobody followed you around while you were looking. Big selection and good prices.

Aaron has been absolutely amazing and helpful and made it fun rather than overwhelming looking for new furniture 🙂

Very helpful and we found what we were looking for at a reasonable price

Great staff, really helpful during the process of selecting the furniture.

Burt and Phillip were both amazing--- it was my birthday and they made sure I felt special-- they listened to me and I got exactly what I wanted.

Fantastic staff and deal!

We had the pleasure of working with Aaron today. He was very helpful and a real pleasure to work with. He was very thorough and had answers to all of our questions.

Ray was fantastic and helped us find the right purple mattress. 11/10. Give that man a raise.

Wonderful store excellent service I couldn't have asked for it to be any better. Ray H was wonderful and very personable, he made me laugh,I had a wonderful time.

We had a great experience buying a new dining room set for our home. Ray was very helpful getting us what we needed!

Great service and a great deal on lamps. Repeat customer 🤩

Big oversized furniture, beautiful if you have the space to fill. Massive store.

A business its just a business..its the employee who makes the difference! Max was such a pleasure to work with .. I highly recommend this store because of him!!

My salesman Ray was awesome. Couldn’t have asked for any better service than he gave me.

Very helpful and accommodating

fast efficient knowledgable friendly sales rep

Quick and easy

Have been preparing mentally to buy a couch for a year after the purchase of our home. Spent a lot of time tooling and being mindful to make the right choice! Met Cameron at Ashley in Amherst and he was great, let us look around but was available for questions. He earned our business for his follow through and commitment to communication! Well done!

Sales Associate Amy O’Keefe was excellent! I gave her certain parameters and she helped me select my bedroom furnishings, and also helped narrow down an enormous selection of mattresses. Bonus, on a special extra, with a purchase of my new pillow !!! Upon completion of my time with Amy… not only did I have my bedroom set selected, but I also feel as if I made a new friend. Kudos to Ashley Furniture, not only do they have amazing furniture, they also Have a wonderful person there to help ! Thank You 🙏🏻 I will be back !

Our salesman, Ray, was very helpful and enthusiastic throughout the process of the sale.

Jim was great to work with in helping us find a new dresser!

Ray is a very friendly and knowledgeable sales associate. Made us feel right at home.

Our experience shopping at Ashley furniture store was very delightful. When we walked in to the door we were greeted by a salesman name Ray H. He was very enthusiastic and friendly. He asked what we’re looking for and pointed us into the right direction.Ray was very knowledgeable about the furniture & the extended warranty. Definitely will be going back to see Ray H for our next furniture purchase

It was a pleasure working with Ray Harris! He asked what I was looking for, and proceeded to find a perfect fit for what I needed. The management was easy to work with as well. Highly recommend this place!

Relaxed environment. Sales person was easily on hand to answer any ?s. No pressure. Great way to shop!

Ray is very helpful and did an amazing job. I recommend him highly!

Ray gave us a wonderful experience at Ashley. He is a gem.

Ray is the best! He is super helpful, kind, personable & gets the job done quickly & efficiently! We’ll be back!

Philip was great Could not ask for better assistance and kindness patience thank you

Ray was excellent and helped me find and purchase exactly what I was looking for. This was my first furniture purchase, and Ray made it a really great experience. He put no pressure on me, and did everything he could to make sure I left satisfied. I will definitely go back to him and Ashley for any future furniture needs!

Cameron did a great job of helping us and allowing us the freedom to explore.

We were looking for a smaller sectional sofa at Ashley, and found several we liked. We purchased one. The sales associate who helped us through the whole process was wonderful!

Willy was my Salesman, he did a fantastic Job helping our Large family with buying our New Couch. Managers Lisa and Burt helped us all get to a $number we were all comfortable with. We plan on Shopping for bedroom sets for our new house @ Ashley as well. Good Work

I had a fantastic shopping experience at Ashley Furniture, thanks to Ray H. From the moment I walked in, he was professional, attentive, and truly listened to what I was looking for. Unlike other salespeople who can sometimes be overly aggressive, Ray gave me the space to browse while being readily available to answer my questions. He took the time to explain different options without any pressure, ensuring I had all the information I needed to make the best decision. His knowledge, patience, and customer-focused approach made the experience enjoyable and stress-free. If you’re shopping at Ashley Furniture, I highly recommend asking for Ray—he provides top-notch service and makes the process seamless. Thanks again, Ray!

Nasheya is the kindest, most helpful consultant I’ve ever encountered shopping anywhere. She made my shopping experience amazing and I not only walked out of the store with my intended couch purchase but also a bed for my 9yr old. She gave me a GREAT DEAL, Took her time, didn’t pressure me and was even honest about quality and comfortability of the items I was looking at. Nasheya is more than exceptional and I will always, ALWAYS come back to this store as long as she is working here.

Great service. Helped to find what we needed and answered all our questions without trying to oversell

The sales guy his name is Willie great guy got us the best deal and very honest. One issue , closing the deal Willie had to go back and take a picture , so parched, I had asked the girl next to his desk not doing anything no customers with her , so I asked if I can get some water and she told me to get it in the front of store. First of all it’s a maze in there, fearing I wouldn’t be able to find my way back . I myself being in customer service would do anything to make the customers happy, of course unless you are rude to me ! Not at Ashley..Skin color medium brown and long long hair.

Ray was outstanding to deal with !

Very friendly staff and lovely discount

Great selection of furniture and a great range of pricing. Minhaz made me feel confident in my selection as this was my first big furniture purchase! The managers are great and I know I got a great deal! I will be back here when I need more furniture!

Great experience at Ashley. Jake was extremely helpful and patient as we returned several times. No pressure, just great information and support!

Ray Harris was wonderful. His customer service was outstanding very knowledgeable helpful and considerate to make sure I was happy with my order. Highly recommend this store and ask for Ray

Great service! I was nervous to come back as my last experience was not too great, but they definitely made up for it. I believe Ray was the gentlemen who took care of us. He let us do our thing in the store, didn't hover, but was there for any questions. Made the process very easy and was pleasant to work with. Delivery was fast and efficient. They got there nice and early, and were in and out in under 45 minutes! Very satisfied this time around.

Our sales man (Max) was awesome. He was very friendly, not pushy and a great sense of humor.

Max was a breath of fresh air. He was pleasant, kind, professional ,knowledgeable and courteous. He wasn't pushing for a sale, but seeing what my needs were . He thoroughly went over the quality of the furniture,financing options and delivery dates. Max took the pressure off coming in and being bombarded with someone trying to make a sale. Max mentioned he has been there a short time. I could not tell. He comes highly recommended. I would be a repeat customer!

I love the bed we got and it will look amazing in my new place. I just wish there were more lower to the floor beds available so my dog can't get under the bed there was only 4 options and I didn't quite like them.

Sharif was Awesome. Synchrony Bank was Terrible. It was long but the Sale was finally done.

Outstanding showroom, and lots to choose from. My sales person Amy greeted me with a smile soon as I walked in, she was very professional and has a lot of experience to help you with whatever you need.

My sales representative Ray Harris was outstanding!

Amy was excellent while I was buying my sleigh bed!

From the moment we walked in we were greeted and everyone was so friendly. Never felt pressured or not able to look alone first. Nasheyah was helpful, professional and went above and beyond to make sure we made the right choice for our needs.

Expensive

The customer service was outstanding! The sales representative was super accommodating and saved me literally thousands on my merchandise! I highly recommend Asheleys!!!

Picked out my furniture on the website and called the store to place my order. Everything I purchased arrived better than the pictures and the quality is AMAZING and the prices are even more AMAZING!! Purchased a a leather sofa, 2 recliners, kitchen table and chairs a set of 2 end tables and a set of 2 table lamps and EVERYTHING is super comfortable and totally transformed our kitchen and living room. Also the staff was professional and knowledgeable and 100% the best furniture shopping experience!! Thank you Ashley in Amherst,NY!

Ray was great showed us a few ideas ended up with a great love seat and couch both power will be back to finish the living room.

Very happy with my purchase! Raymond was awesome ,very friendly & helpful! Great customer service!

Ray was awesome, great customer service very personable.

Had a great experience buying a piece for my couch, Ray was very friendly and great to work with, only took about 10 minutes and everything is taken care of.

Jake and the team demonstrated exceptional customer service! Thank you!

We both were greeted by Mr Raymond Harris. He was very friendly and made us laugh and felt at home. We liked that he wasn’t pushy. He let us shop around. When it came to purchasing our new sofa, he gave us a wonderful deal. Thanks Raymond for all your help AKA UP.

I love this furniture store good quality, good prices and great customer service