Ashley Store Amherst, NY

We just bought furniture from Ashley furniture more than $6000 The service was excellent. The name of the sellers Philip was outstanding thank you very much definitely, you guys have five star from us.

Philip Maresca was a pleasure to work with. All my questions were answered with great help and professionalism that i appreciated greatly. Thanks to him we were able to get new furniture to make out home more stylish. Thank you!

My family and I worked with Aaron, he found the best fit we needed and in the price range we were looking for. Very informative and educated definitely knows his stuff. We can’t wait to get our new couches. Couldn’t have gone to a better place for furniture. Highly recommend and would definitely shop there again!!

I called in and spoke with Aaron, who was very polite and answered all of my questions. I stopped into the store the next day and Aaron showed me exactly what I was looking for, as well as other comparable options. We discussed my timeline on when I’d like to purchase, he respected that I want to wait and didn’t put any pressure on me. Great experience!

The Associate I was working with name Ray is the best, he listened to what I was looking for and went above and beyond to make sure I was happy with my purchase. I normally buy my furniture from value city furniture, I'm glad I went to Ashley's instead, their furniture is better quality then value! Thanks Ray, you made my day and gained a loyal customer!

We have a very difficult family room to furnish. Narrow with a sliding glass door and fireplace so space is limited. Our sales person, Phillip worked with us and our measurements to find us the perfect fit for our needs. We’re very happy with our choice of a reclining love seat and a recliner abd can’t wait to see it in our family room.

Went to value city they told me couch wouldn’t come till may went to Ashley and it’s comming in four days Thankyou 👑

My wife and I love the atmosphere and the selection they provide. Our salesman Ray is a fantastic person as well as a salesman. We will always take our business there

Great experience. Customer service was superb 👏

I have to say that Mary was very helpful, we spent some time figuring out what was best for me but in the end we had an accomplished result. Thank you Mary Petrosino.

Aaron Z was absolutely amazing! There was no badgering or trying to sell anything we didnt want. We found what we wanted & he got us seen to quickly!

Very kind and accommodating staff.

Great shopping experience. Sales person wasn't pushy or intrusive!

Phenomenal customer service. Worked with Ray who was extremely helpful and made the process seamless!

my partner and I went here the Monday before Christmas to "just look." Ray Harris greeted us by singing "fa la la la la" and pointed at me to finish the rest, which was really fun! He then left us alone as we walked around for ages to sit on couches and take measurements. He checked on us maybe once as we were walking around and never pressured us, which was really nice. We found him once we were ready and he was amazing! Offered us snacks and water, had a great sense of humor that we appreciated, and overall made the whole experience of purchasing our Lindyn sectional the best time ever. It got delivered today and we are so happy with it. Thank you to the Ashley store and especially to Ray, as we are now happily sitting on our new sectional. Here's to the many naps I will be taking on this bad boy!!

The experience was good, the store staff were very knowledgeable of their furniture and helped me find what I was looking for. I am happy with my purchase however the salesman misquoted the delivery cost. It was higher than he said he thought it would be.

We are very happy with Ashely furnitures quality! Thirteen years ago, we furnished our entire home with their products and have been consistently impressed with the quality. Recently, we returned to buy a vanity for our daughter, and once again, we had a fantastic experience. Doug, our salesman, was exceptional both times, making the process smooth and enjoyable.

Nasheyah was a great help when we went in to look then purchase our new couch. She was respectful of our space and time. She was there if we needed to ask any questions. She was very helpful when we finished our shopping experience and chose our couch. Nasheyah was great to work with and we enjoyed our experience at Ashley.

Stopped in to take a look at furniture, with no intention to buy today… Ray was absolutely awesome, down to earth and friendly. We ended up getting a sectional couch that we really like, and Ray set us up with some great discounts during the VIP event. Thank you!

Ray Harris was exceptional. Worked hard for our business and gave us a great deal.

Very clean, pleasant staff, patient and friendly

We furnished our whole house this weekend. Our experience with the salesman Ray Harris was absolutely incredible. From the second that we walked in, he greeted us with a big smile and let us browse, no pressure. After we found what we were looking for, he assisted us in the financing and ordering process. I highly recommend Ray Harris and Ashley Store in Amherst NY.

Our Sales Rep Ray Harris gave us an excellent experience! We've been repeat customers for 10 years, hands down he's the best associate. We left feeling valued and confident with our furniture choice.

My fiancé and I recently bought a house and needed a new couch. I have always liked Ashley’s Furniture and everyone is so accommodating. Chrishawn L was so knowledgeable and kind to us! He listened to exactly what we were looking for and he found the exact couch we wanted. Definitely will be coming back to Chrishawn to look at more furniture in the future.

Cameron was a pleasure to work with. He was friendly, listened to my concerns, and helped me find what I was looking for. I think he represents your business well

Cameron was very pleasant to work with

Was a great experience excellent staff

Ray is the man

Customer service was amazing Amy is a outstanding worker very knowledgeable and has great skills in what she does pertaining her job sociable very organized and great people skills

Awesome customer service . Amy went above and beyond

Very satisfied with my experience today ,sales department was very professional and helpful

Friendly, informative, helpful. I enjoyed my time with my sales representative. Thank you!!😊

I was happy 😊 with the service I received. Doug was very helpful and friendly. I will be back. Also, this past week, I called the store to reschedule my delivery. A very nice lady named Mary helped me. She made sure I got the dates I wanted. I have been very impressed with the service I have received at your store. Thank you. As I said previously, I will be back.

Fantastic sales team, good discount on furniture and quality furniture.

Bill met me at the door and stayed with me until my order was complete. He was not overbearing just there to answer any questions. Bill did multiple pricing checks for me. Very pleasant experience with a really nice customer service rep! Thx Bill! Can’t wait for my sofa & chair to arrive

Went in to buy new bedroom sets for my kids. We were told that we get half off the bedroom sets if we buy a mattress. I didn't need a mattress, but decided to take advantage of the deal. Bought a 3k mattress, which when delivered, felt nothing like the mattress in store. Went to return it and was told I had to get an equally priced or more expensive mattress because they would not give me back the difference. Wind up with a 5k mattress. Fast forward 2 years later, 3k in interest was added to my account because they but the bedroom sets at 24 months for 0% interst instead of the 72 months that was the reason we went in in the first place. Went to the store and they did nothing to fix it even though they made the error. Now I have to pay thousands in interest instead of interest free for 72 months as I was told when I bought the furniture. I will NEVER shop at these scam artists again. Scum bag sales people lie to you to make a buck and then the company refuses to help.

Mary was my personal shopper, she was amazing and very patient. Helping me decide with my purchases . Showing different items and was knowledgeable.

Ashley’s furniture is amazing. Amy helped me purchase my first couch and she was very patient and insightful. She looks out for veterans and her main priority was making sure I left with a smile on my face.

Agreed on a price on the couch set and by the time I get to go cash out they added 300$ on the price because the salesman forgot to add something , I told the salesman’s to ask the manager to offer the original price agreed upon and they only offer to take $50 bucks off . Black Friday sale was more like a rip off sale because I didn’t save a dime by going into the store it would have been cheaper to order online and not waste 2 trips going into the store . First and last time ever buying from Ashley furniture again !

Aaron was great in helping me find my new couch! Love it!

Mary is a treasure. She made the experience of furniture shopping such a pleasure. We are very happy with our purchase and look forward to its arrival!!

Great buying experience!

Ray was fantastic and very helpful!

Very good experience

Very nice good quality furniture friendly people

It was great shopping at Ashley Furniture on Alberta drive in Amherst. They have such a large selection and great customer service. My consultant, Ray was outstanding!! Friendly and extremely helpful. Customer satisfaction was their number one priority.

So far so good! Amy was very knowledgable and pleasure to work with. Would recommend her. I will update once I received the furniture.

The quality of furniture stands above the rest. Amy the Mgr was fantastic! So patient, and really helped me with couch I was looking for. The entire process was easy and efficient. Highly recommend! A+

Jake was very helpful in solving my issue with an online order I placed. He suggested some options and I was able to make a purchase I was satisfied with. Need more like him.

Walked into the store was greeted by Mary who told us to take a look around and if we needed anything she would be around which she was great customer service and no pressure

Amazing customer service!! Minhaz Hossain was very professional and answered our all our questions and on time for our appointment!! Would definitely buy from Ashley again!

Mary, our sales person was very helpful and took us around the showroom, allowing us enough time to look at everything and had great suggestions.

Great job , great delivery guys!!!!

We had a great experience working with Amy. She helped us find what we were looking for and was very knowledgeable. It was clear that she took pride in being thorough and meeting our needs.

Amy was amazing and clearly explained the multiple options and colors available. We will definitely be coming back to Ashley’s!

We had a wonderful experience picking out our new couch. Our salesman was very helpful and friendly.

The salesman was very knowledgeable about beds and was very helpful and polite. I am sure I will be satisfied with my choices.

The salesman Ray made the experience easy. Everything was great!

I definitely recommend Ashley’s furniture. My salesperson was Raymond Harris. He was so great. He was very patient and informative. I love my furniture.

Our salesperson Cameran was fantastic and really worked with us on the pieces we purchased.

Amy was super helpful abd got us evetything we needed

Jake was the perfect kind of helpful! He introduced himself initially and then let us go about our business and shop. He checked in on us when it looked like we had questions, which we did and because of his salesmanship, he got our sale. Definitely ask for Jake!

Jake was a great salesman. Everything was very quick and efficient ! Thank you Jake!

Chrishawn was super helpful throughout the whole process

We needed barstools for an upcoming family reunion. We had unexpected work trips and ended up waiting longer than planned to find one. The team went above and beyond helping us to find a stool that matched our room’s color scheme/vibe AND to get the stools in our hands by the reunion. Thank you!

One year ago in October 2023, we spent $2400 on a couch and loveseat. Since we were shopping at Ashley Ashey is known for quality, we trusted that what were were purchasing was good quality. We were wrong. We were also sold a protection plan which we were assured we would be able to use even if we moved. After just a short few months some of the wood frame in the loveseat broke then just recently a large piece of wood frame on the couch broke. When we bough the furniture we also asked about how much weight the furniture can handle since my partner and I are each about 270 pounds and both of us are usually not on each couch at the same time. We wanted to use our protection plan so I filed claims for the damage. Both claims have been denied claiming that it's normal wear. We also called the store where they claimed they can't help us with repair because we moved from Buffalo, NY to Wilmington, DE. This is outrageous! Furniture from Ashley is supposed to last longer than 1 year. We shouldn't have had to worry about replacing this for up to 10 years.. Also, the sales reps at the store shouldn't push protection plans that we can use and claim it's the best plan and hassle-free. I am not taking no for an answer. This is not over!

Righteous recently moved into a new apartment in Amherst. It’s been about a month. I’ve been shopping around For the right furniture. Our last stop was Ashley furniture I would give all the credit to your sales rep Cameron. Give us cities and not like all the other sales people I ran into. Had a way of putting us at ease right away. It made it easy to make a decision. We worked them pretty hard, but he came through. Maybe we were just lucky to get him as our sales rep. I would gladly refer anybody I know, and I would be confident that they would be in good hands.

Ray and Burt were very helpful in helping me find a mattress that fits me and my sleeping style!

Great customer service. Delivery was delayed til 9 pm but we were fine with that. Well worth the wait. The delivery team was beat after already putting in a 10 hour day and multiple deliveries but they came in smiling and pleasant. Very professional and once again, Ashley did not disappoint.

I went to purchase a new mattress today, I got a great deal on an amazing mattress.

Ray Harris was easy to work with and has a great sense of humor. Thanks Ray!

Cam gave us great service, was very patient and helpful.

Ordered a sectional, loveseat, and chaise with the Amherst Ashley store and it was a great experience purchasing. Amy made the process very easy and quick. Their financing option was very efficient and easy to complete. Looking forward to our new furniture arriving in a few weeks.

Very helpful and easy to work with.

Showroom had excellent lighting and selections to choose from, staff was friendly and courteous and our home furniture consultant, Raymond Harris, was very knowledgeable about inventory, treated us like family and made the whole experience from shopping to purchasing very comfortable. Highly recommend the entire store.

We walked in and were welcomed by Philip. He listened to what we wanted and offered suggestions, he was knowledgeable of the products! He answered all of our questions and was very personable. Great salesman.

Jake was wonderful and patient with us as we made our decision on a couch.

Great customer service and large selection of furniture.

Got exactly the couch I was looking for and getting it delivered earlier than expected! We’ll see how it looks when it arrives

Ashley Furniture is great. Competitive prices and impressive selection. But our experience shopping for furniture was defined by the qualities of the salesperson we worked with. Working with Tasha is as good as it gets. She seems to instinctively understand that the only reason we’re going to buy something is because it works for us. But within that space Tasha helped us find things that we wouldn’t have without her. She is considerate, cool, and has a great sense of humor. And inspires the kind of loyalty that will bring us back to Ashley.

Jake is great, I recommend going to see them for all of your furniture needs!

Great customer service, very knowledgeable, quick delivery of our selected furniture.

If you want the best quality furniture at a great price, go to Ashley and ask for Aaron. He is professional, knowledgeable and his customer service is top-notch. I highly recommend Aaron and Ashley Homestore!

Great customer service!

What a wonderful store! Loved the show room. Cameron greeted us and then followed up with us throughout our shopping experience. He was helpful but also let us explore on our own. We left with a new living room set! Thanks for such an easy experience. Cameron was awesome!

Very professional and helpful. Not pushy. Good selection.

Excellent experience as always.

We had a great experience buying our couch with Jake!

Was very easy to deal with.Salesperson was great

We worked with Amy O'Keefe at the Ashley Store on Alberta in Amherst, NY. She was professional and enjoyable to work with. Made the furniture purchasing experience stress free and fun. I highly recommend her to any future customer and the next time we shop at Ashley we will request her.

Great environment, great prices, and great customer service.

Doug was awesome and so patient with us! Very happy with our experience.

Friendly salesman, low pressure. Knowledgeable. We would go to Chrishawn again.

Thank you Philip for helping us with shopping for the right mattress! You were very knowledgeable and patient. We're glad you were able to help us especially with setting delivery up so it was easier for our backs. Enjoyable and attentive help, we're glad to be shopping here again!

My husband & I went to Ashley’s today to purchase a sectional and dining room table set. At the Amherst location, we were immediately greeted by Phil who was very helpful in suiting our needs. He jumped through hoops and did everything possible to not only help me get the right price, but the right sizing/fabric details for all the furniture I wanted. Phil was welcoming, attentive, and very personable. The store itself was clean and very large with many different furniture options available. Thank you so much to Phil & the Ashley Furniture team for suiting our every need!

I always gets my furniture at Ashleys.I had Conner and Amy take care of me. They were great. Amy took the time to figure out a layout. They couldnt have been nicer. Love the store. I always find what I want.

The seller was polite. i am happy.

Amy did an amazing job helping us find the perfect fit for our needs!

Amy was wonderful easy to work with she takes the extra step to explain everything. Very much appreciated!

It was a pleasure to shop at the Amherst Location. Ray Harris was amazing and made the whole experience painless and enjoyable. Total professional!

Very nice and friendly staff! Very helpful and quick to fix an order I needed to change due to size restrictions. Doug and Cam are fantastic!!

Rochelle was AMAZING she showed us some good deals and received us from the beginning she was every step of the way with us, she was great! Super nice 🫶🏻

I recently purchased a leather sleeper sofa from the Ashley store in Amherst NY. My sales associate, Rochelle,made the whole experience both informative and enjoyable and I would not hesitate to continue using Ashley as my furniture store!!

Tasha was a fabulous help to us. She was knowledgeable, charismatic, and extremely fun to work with. She was able to get us to a price that we were comfortable with and was extremely patient as we discussed our decision. Could not recommend Tasha or Ashley more to anyone looking for new furniture!

Great customer service, we were left alone until we asked for help which is always a plus when it comes to making bigger purchases. Our salesman jake was accommodating and very helpful. Would do business again with this location.

Amy from Ashley Furniture in Amherst was wonderful to work with. She listened to exactly what I wanted in a couch and mattress and showed me items that were just what I was looking for. She was extremely knowledgeable about all the products and their features. If I ever need furniture in the future, I will definitely go see Amy again!

Great store. Large selection. Delivered right on time

We had a really great, and efficient experience with Ashley furniture! Our sales rep was very courteous and helpful in explaining the different features and options with no pressure. The purchasing process was very efficient and had direct access to our sales rep via text and phone. Delivery was flawless and within two days. We will be back again.

Went to Ashley during the Labor Day sale. We were working out a multi piece with our sales person Phillip. During the negotiations we had a change of heart due to the size of the table were about to purchase and went to only buying one recliner. Phillip went out of his way to secure “special pricing “ and we purchased the chair. Phillip is a great guy to work with

I was able to get financing with the help of Nasheya who’s a great salesperson! If you ever go to Ashley Furniture in Amherst, please ask for her. She will do all that she can and more to get you what you’re looking for! I can’t wait til I get my furniture! I’m so excited! Thank you Nasheya! 😁

I was happy to place an order over the phone, as I desperately needed a cabinet & chairs. Nasheyah was so helpful in getting it accomplished from my online selections. She was very thorough, taking care of the assembly & delivery details as well. I was very pleased with her service, savings during their Labor Day event, and the merchandise quality! I found exactly what I was searching for; the colors match my decor perfectly. Thank you for helping me!

Amy was amazing. She spent alot of time with us trying to find the best furniture to furnish my mother's new living space. She was very knowledgeable and she made me feel like I was talking with my friend instead of a sales person. Amy also gave us choices. I went to 3 other stores in that same day to see for my self that Ashleys furniture had way more selection, up to date merchandise and better quality then those other top furniture stores. Thanks to my new friends Amy and of course Ashley made it affordable to furnish my mother's whole house. Thanks and I wouldn't waste my time anywhere else. Thank you... Danielle♥️

Thank you Amy O’Keefe!! It’s was such a pleasure meeting you. Professional and Personable! So excited for my new recliner! We will certainly always ask for you when we are ready for new pieces!

My husband and I are very satisfied with Ashley, our salesman, and our experience with buying our furniture. We were able to pick the delivery date that worked best for us, and we can’t wait to get our new family room furniture

From the min we walked in down the red carpet into the store, we were greeted by Rochelle Thompson, who was very professional. If it wasn’t for her we probably would not have purchased our living room set.

Rochelle T was excellent. Very helpful. I’m glad I was gonna go down to the competition store down the street, but she totally got me on it

Absolutely loved our salesman Chrishawn Loder. Very down to earth and Honest.

Shopped for a new king bed and had great luck working with Conor. Ended up with great deals on an entire set - mattress, bedframe, and adjustable base.

Rochelle Thompson was amazing all around! She gave great advice on style and color combinations. She was very personable and we had a great time picking out my livingroom furniture. If you are heading to the Amherst location, ask for her, she is the absolute best!

Rochelle T was great, amazing balance of providing help and information all while giving us enough space to make our own decision. Very content with our experience at Ashley Furniture!

Lovely sales person, and great service! I will definitely do some more shopping.

Ray made our experience enjoyable and easy. Would certainly deal with again

The Christian loder was very helpful, was great and very knowledgeable and helped me out a lot.

Rochelle was very knowledgeable and showed us all our options to make sure we could make the right decision. I liked the option of texting and helped make the process easier and keep in touch to come back and place our order. Thank you again!

Tasha was a wonderful salesperson she was very kind and helpful

Went in late on a Sunday and a wonderful associate named Rochelle helped my wife and I find the perfect couch and we couldn't be happier.

Rochelle t was a big help I definitely we shop again she was very helpful I can’t wait to set my home up.

Great service and personal care given to us by Rochelle Thompson. She made the experience of purchasing a piece of Furniture easy.

Very good experience there gave us good deal on bedroom set . And mattress . Was good quality and cheaper then others we looked at and better quality. Saved a few dollars ! Got better then we expected for way less. My wife was happy.

We had a super great and straight lines experience here. Rochelle was extremely helpful, patient, and fun. We are super excited for our new furniture set!

Had a great experience working with Rochelle! She got us a great deal and was very knowledgeable

Rochelle greated us as we walked in and we immediately felt comfortable with her. She took her time to show us exactly what we were looking for. I highly recommend seeing her for your furniture needs.

We were met by Rochelle. Very professional and pleasant. Knew exactly what we wanted . Looking forward to having our new furnishings in our home soon .

I would like to thank Tasha and the team for taking the time with my family and I. We had a lot of questions and ideas, Tasha helped make it a seamless experience.

Amy O'Kief was fantastic to work with selecting a new mattress. She was very thorough asking questions about our health and sleep habits to help us find a perfect match. The mattress we fell in love with was outside our budget - but Amy worked to help us find something comparable that fit our budget. She was so patient with us and our two kids ages 7 and 10 who were curious about everything. It was our first time shopping at Ashley and we will definitely be back thanks to our experience with Amy. She is the best!

Rochelle was very friendly, bubbly and welcoming as soon as we walked in to Ashley Furniture. Rochelle made sure we were going to get the best price and that our son would be more than happy with his new bedroom furniture!

Very satisfied with my salesperson. He was very courteous and patient, and very helpful in my selection of furniture.

Mr. Raymond Harris was very professional and customer oriented. He also showed that he was a loyal and out standing sales consultant.

Ray Harris was phenomenal to work with. He took his time with us, gave us all our options so that we could make informed decisions about our purchases. He was courteous, professional & has a great personality. This was at the Amherst location. We will be making a few more purchases in the near future and will be asking for Ray. If you need a great experience for a task that can be daunting, Ray is your guy. Thanks Ray!!!! See ya soon

Renee B was Ana amazing sales person. Directed us to the furniture we were looking for. Didn’t hover or push, gave us time at each set to determine what we wanted best. Thank you Renee

Great deal on a sofa and love seat..friendly staff ..would definitely recommend Ashley's..

Working with Tasha was a pleasure she is very kind and patient. I will continue bringing her more business in the future

Lisa & Amy were great to us! Lisa helped facilitate us working with the right salesperson for our needs and Amy spent a majority of her afternoon with us as we bought furniture for most rooms in our new home! 10/10 :)

James was very helpful & Ashley has a nice selection.

Rochelle was amazing. She was detailed, informative and able to get me the best price on our bedroom set!!

Rochelle went above and beyond… thank you 🙏🏼

Rochelle was AMAZING! She was very friendly and professional. Our experience was quick and easy. She helped us with every question asked. We ended up purchasing a beautiful recliner. This was a wonderful experience. I would recommend Rochelle to everyone . Thank you .

Great service

We had a wonderful experience today at Ashley Furniture working with the sales consultant Doug Collins. Doug was knowledgeable, friendly, and extremely helpful. He was not at all pushy as some sales people can be. Due to the fact that Doug was not pushy, I asked him to answer some further questions for me which he did, and decided to make another purchase from the store.

From the moment my wife and I entered your store we were greeted by Rochelle Thompson, and as we talked about how it was meant for us to be there and meet Rochelle. She was very nice and helpful with our needs.we came back the next morning and perched on new bed. We are so pleased we met Rochelle. 😊

Jim was so kind and helpful in finding the perfect couch for my apartment that also fit in my budget. Super friendly staff, would recommend going there for any furniture needs.

Very friendly and helpful made sure I got bang for my buck thanks again Aj!

Friendly and knowledgeable.

I recently had the opportunity to experience the customer service at Ashley Store, and I must say, it was outstanding. From the moment I entered the store, the staff were warm and welcoming, eager to assist without being pushy. The sales associate named Rochelle was knowledgeable about the products and helped me navigate through various options based on my needs and preferences. She took the time to answer all my questions and provided valuable insights to help me make an informed decision. What stood out most was their attentiveness throughout the purchase process. They ensured that all details, from the order to delivery arrangements, were handled smoothly. Additionally, any concerns or issues that arose were addressed promptly and professionally. Overall, my experience with Ashley Store’s customer service was highly positive. Their team demonstrated a strong commitment to customer satisfaction, making the entire shopping experience pleasant and stress-free. I would highly recommend their services to anyone in search of both quality products and excellent customer support

We worked with Ray Harris and he was very helpful. Great sense of humor. He waited until we wanted his help then he suggested some items for us to look at. Never made us feel rushed or pressured to buy. We will definitely shop at Ashley's again.

Rosolyn was so nice to work with. I highly recomend her. I had to change my order and she was very helpful.

1st time in showroom , a lot of beautiful furniture , Connor very helpful and full of answers. Thankyou!

I can’t imagine going anywhere else for furniture. The second I walked in, I met Rochelle Thompson and it was truly meant to be. We spent 3.5 hours together and I never felt rushed or pushed to make a purchase. Rochelle took an extremely stressful and emotional situation for me and made it as seamless as possible. I left feeling invigorated and excited for my new gorgeous pieces to arrive.

Rochelle Thompson at the Amherst location was awesome! Patient and not pushy! Strongly recommend asking for her

My daughter is moving to the Buffalo area for job and needed living furniture for her apartment that she’s moving into in a few weeks .. Amy really helped us out picking the sofa and loveseat that was in the price that I wanted to spend .. We were able to schedule out as well the delivery so that the furniture would be delivered the day my daughter moves into her apartment! Very pleased with customer service!! Thanks Amy for a great sale !

Spent more than I wanted to but a very good deal and will be well worth it in the future

Good selection and pricing. I was looking for a bed in a box and that’s exactly what I walked out of the store with.

I financed through Ashley’s with TD bank. I’ve been trying to obtain my account number for WEEKS. I have called TD and Ashley’s multiple times. Customer service will leave you on hold for hours until you just hang up. I called the store to see if I can get the account info from them and I was told they can only see what I can see online. They have updated their online account system so you can’t see your statements or anything. All that’s there is what you owe. They have sent numerous emails stating that they have long wait times due to outside factors. I can see for a day or 2 but WEEKS?! I bet when the bill is due the system works to make sure that bill is paid, but something so simple as an account number wouldn’t be available to a customer! No way to call anyone! They opened the phone lines today at 10am, I called right at 959 am, it’s 1045am and I am still on hold . I will be dedicating my entire Saturday to see if I can get an answer on my day off. Absolutely non excuse for something like this for WEEKS! Please do not finance from here. It’s everyone’s fault but theirs!

Recently purchased a new bed and living room furniture after several years! Amy O was extremely, helpful, kind and patient with us ! Great service. Thanks Amy!

I haven't received my purchase yet but I am a loyal Ashley consumer because of quality, price and knowledgeable sales associates!

James was great! Very personal, professional, and knowledgeable. I appreciated his customer service and patience!!!

Cameron was awesome. No pressure and we found what we were looking for!!!

Cam and Ham are the best salesman we've ever dealt with

Amy, the associate, came through for us again with excellent customer service. We have dealt with her before with a purchase. Thank you Amy!

From our sale person Ray to our delivery our communication was stress free. Would highly recommend Amherst location to purchase furniture.

Sales man was great love what we purchased everything was great... Could train the greeters to be friendly may help your business

Rochelle was nothing short of amazing! She answered our questions before we even asked them in some cases and was extremely helpful without being overbearing. We had a fantastic experience.

Cameron was great!

We worked with Ray at the Amherst location and he was fantastic! Worked with us and gave us a great deal on a leather sectional.

They have everything I want from cheap to expensive and everything has a price with it. The treatment is elegant and wonderful. Thank you, thank you.

Thank you Rochelle for great service today. Very friendly and patient while I was shopping for a new living room set. Was a good experience and thanks to you was able to find exactly what I was looking for.

We had a very positive experience. Our salesperson Phil was very knowledgeable and worked hard to ensure we got the best value for our money. We love our theater seats.

Just bought a bedroom and dinning set. Ray was absolutely fabulous and has a great, inviting personality. First time I think I enjoyed a sales experience.

Phil was the best! He was so patient, and did every he could to get me the best deal! We so appreciated his professionalism, dedication, and willingness to go above and beyond. He provided such amazing service!

Had a great experience buying a mattress here!! Big thanks to Amy O'Keefe for such a wonderful time

Excellent service & Great Deals! Will be back

The Amherst, NY location is absolutely stunning! Tons of furniture to chose from! Sales personnel are very friendly and informative. We happened to purchase on a VIP sales day, wow did we save BIG! Thank you Jake Repalone for assisting us and finalizing our sale. Jake walked with us through the showroom and helped us with all of our concerns and answered all of our questions. All of our furniture was in stock and will be delivered in less than 3 weeks! Our entire experience was 10/10. We will definitely be back. FYI the VIP days are once every month!

I could not believe the level of service Rochelle Thompson provided to me. I just moved into the area and am having to fully furnish a new home. She greeted me at the door and I immediately felt that I had encountered a lifelong friend. She listened intently as I talked about what I liked, and she never showed me anything that wasn’t “my style.” While working with her, I felt that no one else was more important than me. For her, it was about making a transaction; it was about connecting with the customer to create a transformative experience. Kudos to Rochelle!!!

Excellent service and experience Phil was awesome

Rochelle did a great job. I got the bad and mattress at a good price. Thank you Rochelle.

Jim and Burt were very nice and helpful as I picked out the perfect mattress for me!

Me and my partner are first time buyers and this store gave us a great start! They were very helpful! Amy was very kind and knowledgeable! She knew exactly what we needed and helped us figure out the financing for the couch we chose! Will definitely come here in the future for any furniture needs!

Ray was exceptionally professional and friendly. His knowledge was greatly appreciated and I’m very pleased with my purchase. Thanks to Ray’s outstanding customer service I will definitely be a repeat customer.

Cam gave us excellent service over a period of the two days that we worked with him culminating in my purchase of a couch

Rochelle was very helpful and a real good sales representative, I'm very satisfied with her services. I bought a mattress with the adjustable base. She helped me find the best bed that suited me. I highly recommend Rochelle to all my friends for their furniture needs.

Great experience at Ashley’s. Shout out to Nasheyah for all of the help.

From the first contact on the phone to Jake’s great customer service it was a great experience.

Tasha was amazing and very patient with us!

Rochelle did a great job!

My consultant, Tasha B was very knowledgeable about the product that I was looking to purchase.

Rochelle a pleasure to work with ! So helpful and sweet. Very thorough going through the store with us . Overall the entire process was smooth Can’t say enough about her, absolutely amazing!

Rochelle was a great help. Assisted me with everything I needed. Knows what she is doing!

Just purchased a sofa, XL chair and a swivel rocker. Rochelle took excellent care of me from the start, greeting me with a big friendly smile. This was a fairly busy night where several associates seemed to be juggling multiple customers, but she was gracious with me and wasn’t flustered or rushed. I ended up borrowing a pillow to bring home since there are no fabric swatches, and this meant showing my ID and credit card. Rochelle asked another associate to help me with this fairly quick process (she was mid-checkout with another customer) which I had no problem with. The other associate, who currently had no customers, clearly did not want to help me, which I realized through her facial expressions & body language after she tried to find another associate to help me. (This is why I highly recommend going right to Rochelle!). After taking about 5 minutes of her time, Rochelle made a point to thank me and say she’d see me when I returned. I returned today to make my purchase which Rochelle made so incredibly easy by having my cart all set up for me after some text communication. She went over every item, double-checking the online price and matching it, which I did not ask her to do. Rochelle went over the protection plan with me in detail, and didn’t push me to buy it (which I did) but just honestly wanted to make sure I understood what it offers. She wasn’t pushy at any point and was incredibly friendly and REAL. it’s refreshing to find someone in sales you feel you can really trust. I HIGHLY recommend Rochelle and will be going back to her for all of my future furniture purchases! I’d also like to mention Jake, the Sales Manager on duty, who was extremely helpful with j formation and very friendly.

What a great and easy experience I had dealing with sales associate Tasha Brinson! She was very patient and helpful in assisting us with picking out our new furniture set, helped us measure to make sure we had picked out the appropriate size to fit our room! Great personality as well thanks so much!

She was a really nice and pleasant lady. She was so helpful and gave so many options! She really helped us think things through and make a decision!

Raymond was excellent. Super personable and hooked us up with a great deal. Highly recommend!

Beautiful merch at great prices. Ask for Rochelle (Rocky) if you go shopping. She's the best!!!

Cam took good care of us. We were looking for a couch and ottoman. He assisted with finding the perfect one for our needs. I would recommend going through Cam. I will come back for future purchases.

For great customer service and an easy shopping experience, ask for Doug Collins at Ashely Furniture. He was helpful, kind, and efficient, and we purchased a beautiful end table to add to our living room. We would highly recommend Doug and his team at Ashley Furniture in Amherst!

I called Ashley furniture in orchard park looking for a specific model of bed on the floor at one of the showrooms. Unfortunately the model was not in stock near me but we took a trip out to Williamsville to visit their showroom and met Tasha. I can’t say enough wonderful things about her. She showed us the bed, multiple dresser options that matched and was never pushy. She also helped us get a deal when we had a negative experience with a prior bed frame. She helped us calmly through the financial process and was friendly, patient and very helpful. Thank you Tasha for all your help! We can’t wait to see our new set for our new home

Excellent service by Jake. He was a pleasure and professional to deal with. He was informative with our questions. And, I appreciated the fact he was a no pressure salesperson.

We have been shopping at Ashley in Amherst NY for 20 years. This recent experience has been by far the best that we have had (and the other ones were good). Cam, our salesman, was amazing during the selection process. He stopped by to check on us from time to time, but let us talk alone as we determined which couch we loved. We texted a few times while I measured at home and he was easy to coordinate with for the buying day. At time of purchase, Jake came to help finalize the purchase and he was amazingly fair with the pricing! They were both super friendly and easy to talk to. The purchase process was quick and we were there for less than an hour! If you are interested in getting furniture, I highly recommend Cam, Jake, and Ashley Furniture!

Service was amazing very social and great to have handle my business making sure that everything was done even taking time out of there day to help us, Rochelle was such a great help.

Rachel was very helpful , answered all our questions, very nice ! I would recommend her to friends and family

Jake was great help finding us a love seat and chair for my living room. I’m short so he showed us couches that aren’t too deep and worked with us to get the best deal.

Conor and Amy are the best! we were super picky and they were great with helping us out a lot with figuring out which couch we wanted and how we would fit it in our house. We also had Amy last year as our sales person and she has always been awesome. Thank you both!

I made 2 stops in 2 days to the Amherst location. I was greeted and taken care of by Amy and she did an amazing job at showing us all possible options and some good clearance deals as well. My experience was a great one and I purchased multiple items. I would recommend this store and sales associate everytime. 10 of 10

Rochelle was a great sales person. She was very knowledgeable about the various living room sets, and did not try to pressure us at all. She managed to get the price lowered a bit, which mad it possible for us to but the set we really liked. 5 Stars !!!

Friendly service, didn't feel pressured at all. Good selection of furniture on the floor to look at.

Rochelle is an amazing sales associate, we were able to select and purchase our new living room set. On top of it all to be delivered in the next few days. Thank you again for being an amazing associate Rochelle!

Wonderful selection and great staff. Rochelle was amazing!!!

Quick and easy. Prices competitive and a wide selection to choose from.

Ray was extremely helpful and great to work with.

Rochelle Thompson was awesome. Super friendly and efficiently helped us select the dresser we wanted!

I recently had the pleasure of visiting your Amherst location, and I am compelled to share the exceptional service I received. Amy, your sales associate, was the epitome of professionalism and kindness. Her expertise and dedication were evident as she went above and beyond to assist my family and me in finding just what we needed. Moreover, her patience with my 3-year-old twins was nothing short of remarkable. It’s not every day that you encounter someone who can balance the demands of their job with such grace, especially when it involves energetic toddlers. Please extend my deepest gratitude to Amy for making our experience not only enjoyable but truly memorable. Her outstanding customer service has earned my sincere appreciation and loyalty to your store

I had an excellent experience working with Rochelle today!! I gave her ideas of how much space i would be working with and she found the most perfect options! Love everything that I purchased. Thank You Rochelle!! Was so great working with you, I’ll be back!

We had a positive experience purchasing a sectional couch at this particular store. Our salesman, Conor, was flexible when it came to scheduling a follow up meeting/consultation and helped us narrow down the options based on style and budget. He provided us with information we needed and was patient, allowing us time in-store to select the right couch for our family.

My husband and I came into Ashley Home Store just intending on looking around for a couch for our new home, as soon as we entered the store we were greeted by the lovely Rochelle! She was so very friendly and informative, she first just asked us what we were looking for and showed us the aesthetics of each side of the store and the sale going on for the store. I would love to also note that she did not make my husband or I feel pressured as she did not follow us around the store but occasionally checked in on us to see if we had any questions or concerns about anything we were seeing. She had seen we took interest to one particular sectional and showed us many different similar options with similar sizes and prices, she managed to show us the perfect sectional which happened to be on a major sale also assuring us that she would also help us with additional discounts if possible as price was important to us, she also gave us some great advice about care and management for the piece of furniture. We were also able to then look around more once we selected that item and we were offered bundled pricing which also gave us more time to make an even more informed decision. Again did not feel pressured or pushed to buy more or bundle more items by Rochelle, once we decided that we were only comfortable in purchasing the couch that day. As we were taken throughout the purchasing process we were given several options and able to work together to find the best option for us. Rochelle went over everything several times and was super thorough which I appreciate so much just incase I was missing any stipulations or fine print stuff. Rochelle made me feel assured that what I saw on the paper is what I was receiving she made the only process that may sometimes feel daunting, feel easy and breezy, fun and exciting! It felt so refreshing to receive such amazing customer service and I would recommend her to absolutely anyone! Any furniture buying in the future I will definitely be contacting Rochelle, we got so comfortable with each other by the end of our visit to the store we all hugged being so happy! We left feeling satisfied and confident in our decision and grateful for Rochelle and her amazing support and guidance. I told her I would love to speak to superior of hers to let them know how impressed I was by her ability to connect and support/help our family with our decision! Such a great experience thank you Rochelle and staff at Ashley home store!

We were just coming in to look for a new dining set but ended up buying instead! Ray was amazing! He was friendly, attentive, not pushy and gave us great deals! We will definitely be back! Thanks again Ray!

Raymond was THE best. From start to finish he made sure we got everything we wanted and helped us get bottom to the dollar. He was incredibly kind and attentive. He even reached out after to make sure we were happy with everything. I could not recommend him enough for all your furniture needs

The sales associate that I dealt with Rochelle was wonderful, just wonderful and pleasant and very knowledgeable it was my other experience with other sales associates that made me give it four stars. I forgot to mention. That got a very good deal. I can't wait to get it.

I had a specific style chair in mind and a price I wanted to be close to. Doug was such a great help to me. My experience was actually fun. We had a lot of laughs. I'm looking forward to my delivery day!!

We were very pleased with the customer service we received at Ashley in Amherst, NY. We purchased bar stools online and two were delivered broken. Jennifer was very easy to work with and had two new barstools sent to us very quickly. We will definitely be shopping with Ashley again!

Tasha Brinson was extremely helpful and thorough in my successful search for a new sectional couch! Can’t wait for it to arrive!

Our sales representative (Tasha) was great to work with. Friendly, professional, very helpful. She found us just what we were looking for at the best price available. Also there was a very large selection of furnishings. Will definitely shop there again.

Rochelle had amazing customer service and she was very knowledgeable about products, company, and financing. Make sure you see her!

Service is so Excellent

Jake was fantastic!! I bought a coffee table and a sofa and two pillows!! He was a great help.

Very nice store. Good choices with helpful and attentive staffs.

It was great working with Rochelle. She’s so kind and goes above and beyond to help you.

Ms. Rochelle at Alberta Dr. was great, she went above and beyond to help us find the perfect bed for our new home. We will definitely come back!

Purchased a bed set and a mattress. Had a very good deal and an amazing salesman named Ray. Ask for Ray if you want someone that’s knowledgeable, personable and won’t pressure you into anything.

The associate Jake was really helpful.

Ray was wonderful to work with!! We were in and out in record time. He was straight to the point and extremely pleasant. Would give 10 stars if I could. Definitely will work with him again for future furniture needs. Highly satisfied customer.

Sales person was very helpful, not pushy and professional.

Just want to say thank you Rochelle was Very helpful communication wonderful she did a wonderful job I will be back

Bought an over $500 recliner over two years ago and had it delivered/assembled. At first I noticed it might be cheaply made, despite that fact I felt maybe the important parts of chair would hold up. Did not happen. No springs in seat cushion, only a cheap piece of foam, cheap imitation upholstry stapled in back with no foam at all. The more I sat in the chair over time the more sore I got, legs, back, forget reclining, the padding is so cheap or non existent it is like laying on a floor. Tried putting pillows on seat or back ,did not work. Beware of the quality and do not assume like I did, go in person and try them out. Amount of money spent sometimes does not matter. Disassmbled and put to curb, money wasted. Update: Spoke to an sales agent regarding this issue. She tried to blame it on a "third party seller" however upon further checking this brand (Bladen) is an Ashley brand designed by their business. If you do not want poor quality avoid this store or choose another brand. Personally I am not going back to shop with them. A furniture store selling "knock off" furniture is not acceptable, maybe for a budget store.

Customer service was excellent.

I have purchased many items from Ashley over the years. My latest purchase was the best I have ever experienced. Phil Maresca went above & beyond any salesperson I have ever dealt with. His knowledge with mattresses and pillows was phenomenal. He was by far, the best I have ever dealt with. I highly recommend Phil.

Great products and service. Bailey was the best and got me in and out in a jiffy.

Phil was a WONDER to work with from this location. We came in with a plan, wanted to get the basic furnishings for a brand new apartment and he was right there along with us, got us an amazing deal and knew we meant business. Ask for Phil!

By far the best experience I had shopping. Rochelle made the experience so easy and was very patience and thorough with explaining the process from financing if you need, to delivery. Definitely will come back !

Had a great shopping experience special thanks to Rochelle Thompson for being an amazing sales agent definitely recommend to buy furniture from her

We just purchased two beautiful rocker recliners and an attractive area rug from Ashley Furniture in Amherst! Rochelle was fabulous, so helpful and a great listener. She helped us think thru our space, colors and accent area rug to pull it all together. The experience was great, we'd recommend her! Looking forward to the delivery of our furniture! Thank you!

Rochelle Thompson was the best salesperson. She was very patient and kind.

I've been homeless for a year. I just rented an apartment and now I have New quality furniture from Ashley. I was very pleased at the service I was given at the Alberta Drive store in Amherst New York store Trisa was the sales clerk. This is not the first time I bought furniture from Ashley furniture and will not be the last time either.

Furniture purchased in March. Scheduled drop off for early May. Furniture than put on a delay so new date is May 28. Delayed again new date June 3rd. June 3rd arrives won’t deliver furniture because my daughter who turns 18 next month isn’t 18! I was never told about the age issue. Must reschedule again. Furniture however is very nice price is good customer service at time of sale was great. In there defense I knew the wait would be long. But not into June.

I had a fabulous shopping experience at Ashley with Ray. Ray was helpful and friendly, and took excellent care of me! I ended up getting exactly what I wanted at a great price! Excellent customer service! Thanks!

I had a lovely experience today. Bailey was exceptional and made me feel like I was being very well taken care of. I would highly recommend her to anybody. I am so excited for my new chaise!

My experience with Ashley is always good. Doug Collins was very helpful and knowledgeable.

Awesome customer service. Amy was the best!!!

The store had wonderful merchandise, reasonably priced and available. But the best part of the experience and purchase was our sales associate Bailey. She was extremely knowledgeable and was available when we needed her. Her sales skills were spot on and I’ll be back to Ashley to buy more furniture soon! Look for Bailey! Store manager was great as well!

Rochelle was informative and very personable! She made our buying experience effortless!

Doug Collins was very helpful and the best part not pushy

Where served by Rochelle she helped us find very affordable products and identified some very good discounts for us. Thank you very much. Very good shopping experience.

Went in looking for a mattress and Jake Repalone helped us out. He made the experience finding a mattress seamless and enjoyable. Highly recommend working with Jake!

If you want a great sales assistant at the Amherst Ashley store, ask for Ray. He did a wonderful job in showing us every available sofa bed that was either in-stock or could be ordered. He was a pleasure to work with, extremely knowledgeable, delightfully humorous, and extremely courteous. Those traits are not ofton found in today's world. There was absolutely no pressure to purchase from him. Because of his thoroughness, we did decide to make a purchase of a sleeper sofa, oversized chair and large ottoman. If you want the best shopping experience in the Amherst Ashley Store, ask for the best-his name is Ray.

Very good helpful service! They wanted to be sure we were walking away happy with our furniture choice along with a great price! Very pleased with the overall service!

From the moment we walked in, until the moment we walked out (three visits later), Rochelle listened, had the patience of a saint, and was extremely helpful. We literally came in for a kitchen table, but after seeing the sales throughout the store, talking to Rochelle, and literally contemplating other furniture needs and wants, we bought the kitchen table, a server, a frame and mattress (for guest room), and a new bedroom set for ourselves. Will we be back a 4th time? Most likely in another year for couches....and we will be going right back to Rochelle. We have never laughed so hard or had so much fun while we were spending money. Usually there is a buyers remorse after big purchases with us, but this isn't that time. Thank you Ashley Furniture for not just providing us with great quality furniture (we bought a living room set 3 years ago that is still looking as phenomenal as it did when it arrived), but with also filling our time with quality employees! This was an especially difficult time for us as life was throwing a lot of lemons our way (Rochelle only knew about our 11 year old dog that passed in between our visits and the washer and dishwasher that took a dump on us between 3 visits in one week as we contemplated our purchases). With just that knowledge...she was so empathetic. What we didn't tell her, was that we also lost a family friend, and then my godmother in the same week over Mother's Day. So losing our family dog a week later really wore on us even more. The kitchen table was a gift for me for Mother's Day to replace the one we have had while raising 3 boys over the last 17 years. When I say our experience was full of fun and laughter....I really mean, it couldn't have come at a better time. We needed the comedic relief more than anyone knows...and we got it while shopping for a kitchen table. Thanks again for everything!

Tasha was amazing. We couldn't have asked for a better experience. If you need furniture ask for Tasha!!

Great customer service from Raymond Harris was able to address all our concerns in finding the perfect furniture for our new home. He made the purchase process comfortable for my husband and I.

I was helped by a wonderful agent, Jake. He listened to me describe what I was looking for and led me directly to what I wanted. They're prices were better than other furniture stores I checked & the item was in stocks. I will return to the Amherst Ashley for any future furniture needs.

Ray was amazing! He answered all of our questions and was able to price match our items. We will definitely be back!

Had an amazing experience at Ashley furniture in Amherst. Rochelle took great care of us. We went to look at a sleeper sofa, oversized chair and ottoman. Rochelle walked us through all the finance options and gave us a great deal!! When Rochelle had the final numbers in hand we happen to be standing near the mattresses and she ran and jumped on the mattress which we loved and laughed about. Would recommend Rochelle at Ashley’s to anyone !

The salesman who took care of me was very professional and an excellent asset to your store .. Thanks Burt

Rochelle was Awesome!!! Very knowledgeable and we are very happy with our selection

We purchased a number of items at Ashley as we prepare to move. Conor was very helpful and patient as we made our decisions. Great prices and lots of options. Very pleased with our experience.

Rochelle Thompson was extremely helpful! As a first time home owner, she made my experience buying furniture incredibly easy! Would highly recommend seeing her if you plan on going to Ashley’s!

Rochelle S. Thompson was ABSOLUTELY AMAZING!!!!!! 10/10 experience. She was so helpful and patient. 100% recommend if you go to Ashley’s, ask for her!

Ray is the man

Sales person was efficient, knowledgeable, and professional

I had a great experience buying a bed frame and mattress. Ray was a wonderful sales person to work with.

Personable staff! Wasn’t over bearing with trying to get a deal!

Let me take this opportunity to single out Mrs Rochelle Thompson @Ashley Alberta Dr, Amherst for making our shopping experience one of the very best in a very long time. From welcoming, to very practical, professional and knowledgeable Mrs Thompson was able to advise and help us choose the perfect furniture for our home. It was after much deliberation we decided to revisit this store and thankfully it was worth every moment and dollar spent. If you don't believe it, I urge you to ask for her by name- Mrs Rochelle Thompson and you'd be pleasantly amazed and immensely satisfied. Thank you Mrs Thompson and the Ashley team.

Rochelle was great. She was very knowledgeable, found the perfect furniture for me, and she even stayed after the store closed to make sure I got all I needed to get!

The Sales Staff (Bert and Jim) were fantastic. They worked to ensure we got the exact mattress and table we wanted at an incredible price!

Rochelle is a sweetheart who helped me find a great rug at an even better price. 10/10 will come back again.

Today we had the most WONDERFUL experience at the store. Jim, our sales associate allowed us to walk the store and really have the time to look for what we wanted. I had my daughters with me and the associates were so patient with them as well. Lisa the store manager went above and beyond for us to be able to give us exactly what we wanted. And to wrap it up, the teamwork displayed by Jamie was outstanding. Kudos to this team and thank you for helping us purchase everything we wanted!!!

I received outstanding customer service from Conor. He is patient, helpful , kind & very knowledgeable. Conor made me feel comfortable and allowed me to go at my own pace. Not pushy or overbearing which I absolutely loved. The staff present was also welcoming which added to my positive experience. I recommend Ashley Store if you are looking for quality furniture, good pricing and excellent customer service!

Very accommodating, pleasant. Miss Rochelle was indeed helpful and patient. Much appreciated.

Be aware of the pricing! I've purchases from Ashley in the past and probably will again. Big selection of medium quality furniture. Recently was in for a couple items and found Ray, nice sales guy, prices seemed ok, everything was setup for a later delivery and out we went. A week later I wanted to show someone what we had bought and went online and WOAH!!! The online prices were half of the showroom sticker prices even after whatever discounts we got. I couldn't believe what I was seeing but sure enough, reviews told me that this is standard pricing practice for them. No need to get bent out of shape, I called and of course they were "not aware of the online sale" and reduced all the prices accordingly. In the end the delivery went well and everything is fine. One word on the "additional" warranty": There is alot of fine print, exclusions... so be aware before you lay out your hard earned $$$.

Cameron was great very informative with helping me choose a couch

Rochelle was amazing. Thank you for the table!

I had a great experience thanks to Raymond He really helped me out with everything I needed help with, He went above and beyond to make sure everything went well .

Jake is amazing! Can't wait to get my furniture!

Amy O’Keefe was great!! I could not make up my mind on the furniture set that I wanted. Amy was very knowledgeable and helpful. She had so much patience with me. She literally showed me every sofa set in the building explaining about the materials and different decorating options. She was really fantastic! Finally I settled on a sofa and chair and I wanted the rug as well. She ranged it up. She even rolled up the rug and carried it on her shoulderto my car with the assistance of a coworker!!! Thanks so much Amy!!! Ashley Furniture has a Great Employee they are very lucky to have you!

I needed to buy a bed. Cam was our sales associate. He never pressured me. He offered suggestions yet never hovered over me. Had he hovered, I would have walked out. Because he didn’t, but instead was very helpful, I bought not just a bed, but a dresser and night stand. Thank you Cam!!

Great selection, found exactly what I was looking for. Jake was incredibly and helpful and knowledgeable

I have been buying from Ashely Store to furnish my new home.last two years been very happy of the quality of the furniture I had saw a chaise lounge on Line to order so I went to the Store to have them order. They explain to me the different of ordering on Line and the product I am so glad I went to the store Shawn showed me the different of the same sofa in store totally better and better quality in store I bought the in store one and he sold it to me for the same price as on Line Thank You so much great service.

Amy was wonderful. She spent quite a bit of time with me answering all my questions and making sure I was happy with my purchase

Bailey was courteous and thorough. Great service!

Not built to last. Bought two years ago and started falling apart just after warranty. The drawer slide broke when pulling out the drawer and ball bearings went everywhere. Then the side came off the rail of another drawer possibly due to separation of drawer from frame? Either way no longer works. And the second drawer from the top keeps coming out even though it’s perfectly level. I contacted customer service a month ago who said they sent out two side sets to fix it myself, but have not received anything. Payed a lot of money for junk.

Had a great experience with my purchase today. Taneshia and manager were wonderful and so patient with me doing the sale and purchase

We appreciated the help we got from sales person Cameron, he was most helpful. We liked the showroom displays,just disappointed not enough selection for what we specifically needed.

Cam was very professional, listened well and was a pleasure to work with

Phil Maresca at the Amherst store was amazing!!!! Not only did he help me complete a purchase for my job. But also assisted with purchasing a new mattress for home. Phil was extremely helpful and knowledgeable. His customer service was great! I can’t wait to get my new mattress.

The experience I had with our sales rep Mr. Harris was very professional and helped find us a great selection for our couch

Chrishawn was so helpful and easy to work with!

Always great to work with!

Just what I was looking for, great quality and excellent service, thank you Ashley! ❤️

Ray was exceptional at helping me with my purchase! Kind, comfortable personality, made the experience easy. Thanks Ray!!

No problem with service

Not bad, very nice sail person.

Ray is excellent and you must seek him out, best salesman I've had in years, plus he's a comic.. awesome experience

Jake made the whole experience easy. He was great

Had a wonderful experience! Thank you James for everything!!!!👍😊🎉

Editing my review to reflect my final experience. The sales process was excellent, until it came to the fine delivery and I found out that everything we were told was a bold face lie. We ordered a mattress from Ashley, we were told to let it inflate for an hour or two and it would be good to go. WRONG! After complaining 4 hours after arrival that the bed is caving in and folding we were told we can’t sleep on it for 3 days. So what are we expected to sleep on the floor for 3 days? Went back the next morning (ready) which marked about 18 hours since delivery. Still having the same issues. We could not sleep in the bed we spent over $600 on. When telling them I’m 100% dissatisfied with the bed and the process and the lies from the sales agent. They’re refusing any sort of refund or return with a different excuse every time. I spent every penny I had on this bed that I can’t even use or replace with something I can use. Make sure you work with a manager directly and not a sales agent that will lie to you about the entire process. Do not waste your time here. Go literally anywhere else to be treated like a human. . I am disgusted with my experience

Was in yesterday just to browse with my partner and was greeted by their sales associate, Amy O'Keefe! She was wonderful to work with, extremely knowledgeable and personable. We were in the market for some new pillows, she was able to answer all of our questions, and bring up answers to questions we would've never thought to ask! (I didn't know so much goes into selecting the right pillow!!). Loved the experience, loved the sleep I got with my new pillow, and will be sure to ask for her next time we find ourselves at the amherst Ashley's! Even the brief encounters with the other associates were wonderful, there's a great team here :))

It's a shame that I can't buy items in the store and have to wait for deliveries all the time. This was just a small end table

I was welcomed from the moment I stepped in! Irene helped us and was very negotiable on price of couch and ottoman! Customer support was 100% and everyone is so very nice and helpful!

Amy is AMAZING!!! Found my dream furniture here today with amazing service! Thank you Amy!

Ray was amazing, we couldn't have asked for a better sales associate Got us a great deal on the couch that we wanted!

Sales rep Raymond Harris was helpful, kind, and made the experience easy and fast.

Absolutely Loved working with Ray =) He was fun, funny and so helpful!

Sales Associate, Ray Harris, was a pleasure to do business with. He was very professional, friendly and went out of his way to meet my needs while looking for the right dinette set.

My wife and I had a great experience today with Ray at Ashley furniture in Amherst. Would highly recommend for your furniture needs! Had a lot of energy but in the best of ways. Also got a very good deal at the same time.

Salesman Phil listened to our wants and needs when purchasing our couch and accessories.

The staff was very friendly and help me pick out the right table for my kitchen. Will be returning for more furniture in the future

Enjoyed the size of the store & Impressive variety of furniture options. Raymond was very personable, professional and easy to deal with. Check Internet pricing before going though, not thrilled that we weren't offered Internet price on one of the items we purchased, only to find out after reviewing later in the day

Philip was very courteous and worked hard to successfully match a price from another store.

My wife and I are very happy with our purchases in the last couple of years at Ashley Furniture. Amy made sure we had the best possible price and for that, we will be back. Thanks

Had a great experience at Ashley Home store. Salesman Jim was extremely helpful. Would recommend to my Friends and Family

I stopped in the Amherst store to view some couches and eventually went home to do some more research and measurements. When I was ready to order I called, and despite being short staffed (on eclipse day) Ray went above and beyond with customer service. He helped me find the correct configuration of the sectional I wanted since it was not online, FaceTimed me to walk me through the entire process and reassured me by confirming all my information multiple times. Ray was a warm, welcoming, and funny spirit! He made the experience such a delight! I would 100% recommend him personally for any furniture needs.

Went to the Amherst location. Excellent service. Chrishawn went above and beyond to help me with my purchase.

Bailey was awesome to work with. She was helpful and supportive and gave me the best price I could get. Highly recommend. I love the sofa and ottoman, and I can't wait till they're in my house, and I can enjoy them.

Very attentive staff. They help distract my daughter with stickers and little things around the stores while I filled out paperwork. N that was a huge help. Everyone has a smile and the store is huge. So many options and very clean.

Jake was fantastic!! This is the second time we purchased with him. He is our go to person. Just sold us a complete bedroom set!! Will be back to purchase more!!! Thanks Jake

Jake was extremely helpful. He made the process easy and fun. My mother and father in law left very happy with a beautiful new bedroom set.

Ray was awesome. He is all 10 STARS

We just purchased our son’s first bed at Ashley and had a wonderful experience! We were welcomed by Ray and he showed us everything they had to offer and was very patient while we made our decision! He was so kind and sweet and made us feel like apart of the Ashley family! Thank you Ray for a pleasant shopping experience!

I really enjoyed the experience! Pur salesperson, Jake, was knowledgeable, made us feel comfortable, and made everything so easy. I have 2 reasons I did not give 5 stars: 1) we have not yet taken delivery of our purchase, so i dont know if we will still be perfetly pleased with our experience;-), and 2) the kiosk to enter my information to apply for store credit was really hard to use. The touchscreen keyboard was in an uncomfortable position, and not particularly sensitive to touch, making it hard to type. An actual keyboard would be better.

Connor was fantastic! Made things easy and smooth.

I appreciate the furniture financing.

Bailey was fabulous! Very knowledgeable and friendly. Ashley has good stock options and is clean and well organized.

Worked with Doug. He was very helpful and listened to our needs and recommended a couple items to us. Looking forward to picking them up when they are in!

Excellent customer service. Ordering my sectional was easy and fast. Got exactly what i was looking for.

They were amazing kind and very helpful

With a joyful heart, I want to say that Mrs. Rhoda Albert is the best of all the traders I've had the pleasure of working with. She is a fantastic mentor as well as a terrific trader, she is very supportive and encouraging. So far, my profits have been 10 times my initial investment. My family and I are so happy to know and work with her. I invested $1000 with her and within a week She made $12,000 for me kindly contact herEmail:rhodaalbert250@gmail.com WhatsApp: +14692750184

I was greeted at the store by Phil. I described what I was looking for. He went to the product screen, found the coffee table, and led me right to it. All costs were explained to me while I sat on the couch. He then called my husband to verify the sales agreement. Phil did that to verify the charge card and delivery. Phil was very professional, with no pressure. One thing....management needs to get him a name badge.

We had a great experience while shopping. Conor was especially helpful, we highly recommend working with him.

Love the furniture here, the store is great and the delivery is always amazing. Philip was not very friendly, very pushy tried to over sell the furniture and only talked with my wife. Will definitely come to Ashley again but not work with Philip

Lisa and Chrishawn were super helpful and polite. Great experience overall

Went in to look for a reasonably priced couch and Ray aka Uncle Phil took us to exactly what we were looking for! He has outstanding customer service and was so friendly when I called prior to inquire about delivery. Definitely go see him!

We worked with Conor and he was amazing! Cut right to the chase and gave us what we wanted right away !

(Translated by Google) They were very patient with all of our questions and offered us many options! (Original) Tuvieron mucha paciencia con todas nuestras preguntas y nos ofrecieron muchísimas opciones!

Great experience at this store. Our sale guy Cameron was very helpful and made the process of buying and ordering our sofa and loveseat quick and painless. Will definitely be back in the future for other home furniture needs!

I had a wonderful experience, Doug Collin was helpful and knowledgeable . He was was able to guide me down a path wher I was able to make the best choices for myself. Thanks Doug😀

Great customer service for once. Answered the phone.

Our sales person Bailey was so cheerful, professional and so knowledgeable, she made our transaction seamless. Keep up the good work Bailey, five stars and thanks again for all your help. Candi & Leo from Niagara Falls.

Me and my boyfriend came in not knowing fully what to get but with the amazing service from both Raymond and Burt we were able to get the perfect mattress at a great price. Will definitely coming back.

Great salesman and great experience as soon as we stepped in the door! Got what we needed plus more!!! We love Ashley furniture and will go back to our salesman again!

Conor was very helpful and answered all of our questions. He didn't hassle us or hover over us but made himself available when we needed him. Ashley had a great sale and we ended up saving more than originally thought. If we need anything in the future, we'll stop here first!

Conor showed excellent customer service. Searched for the best deal for us. Conor’s manner was professional and engaging. We are looking forward to our new dining room set. Thank you Conor!!

My wife and I had a wonderful experience at this store. We had an idea of what we wanted but the selection the store offers can be overwhelming. We were greeted by an energetic understanding easy going sales associate by the name of Ray. He listened and spent plenty of time as to assist us thru the selection process. He made our furniture shopping experience more enjoyable than we were thinking it would be. I would highly recommend Ray and Ashley for your home furnishings needs. Just tell them I sent you!

Jake was great. He was patient and thorough to make sure we got the furniture we wanted! Great experience.

Exceptional customer service and finance team. Couldn’t be happier with the sale.

Thanks to Amy we are sure we chose the best mattress and bed frame for a great price!

Raymond was a pleasure to work with and we will be sure to return.

Walked into Ashley’s and was immediately greeted by Sales Person Conner. He was so very helpful with showing my husband and I their Sectional Sofas. We found the sofa style we both liked and an accent chair. Our experience was very pleasant and non stressful thanks to Connor’s easy going personality.

Sales guy Ray Harris was great.

From the moment we walked in we felt welcomed. It didn’t feel pushy at all with the sales team. My wife and I had an amazing experience and will definitely be returning.

Our family was very pleased with our recent visit to Ashley Furniture. While we were excited about our the two pieces we purchased, we were more impressed with the service we received from Bailey Hess and her manager. Thank you very much!

If you are looking to purchase furniture, mattresses or anything else Ashley’s carries see Javonte at Ashley furniture He did a great job not pushy very professional he helped me find exactly what I was looking for even though it wasn’t in the show room, set up delivery, offered extended warranty and financing with 0% interest He explained everything very thoroughly He is the man you want too see when making your next purchase I will definitely ask for him when I return in the future

Great experience - an open showroom, and the salesman was available to answer my questions without being pushy. Excellent quality furniture and good value.

Today I arrived at Ashley and met some of the sellers and it was very nice. He was very attentive. The first one asks you what amenities you need, after listening to me carefully he helps me and my son. Thank you Raymond Harris. You are a tough salesman. God bless you ♥️

I worked with Philip M. What a wonderful experience. He is so knowledgeable and thoughtful. Phil made the buying experience so calming. I am so happy with my choices. Thank you , Phil.

Marla was very attentive to our needs and well educated in furniture she helped us out a lot

Salesman Ray Harris was very helpful and I will keep him in mind whenever I have the chance to be shopping at Ashley again!

store is huge and has the best selection of home furnishings anywhere! we went to buy a sleeper sofa and bought a rocker swivel chair and rug! the selection and choices are amazing. shout out to Raymond, our very knowledgeable and sweetheart of a sales person. Raymond made the experience easy and seamless. he listened to what we needed and wanted and showed us several options to choose from. We will return to this store for all future furniture needs.

Ray was by far the best Salesperson my Husband and I could have asked for. He was extremely knowledgeable and helpful! A+ for his service. Well done Ray!

Had a great experience with Bailey for our couch buying.

Bailey was very knowledgeable and helpful! Thank you for your guidance and patience!

Chrishawn was AMAZING! He was friendly, not pushy at all. He walked us through buying a mattress and getting me the right feel at the right price. Took his time with us. Got Burt, the store manager to come over to work with him/us to really narrow down what I wanted. They are only getting 5 stars bc I can't go higher but, go see this guy! You won't be sorry.

Great price nice salesmen

Staff was friendly and helpful. Price for mattress and box spring was more than fair.

I want to thank Raymond Harris and his supervisors for helping me get everything i wanted and treated me supper nice and gave me the best deals on my furniture I personally will recommended to all my family and friends

DO. NOT PURCHASE ANYTHING FROM ASHLEY! If I could give this review 0 stars, I would. The WORST experience trying to replace/repair damage to an ottoman I purchased. I paid $400 for a COMPLETE PLATINUM warranty, which I am now finding out is not. They refuse to repair it and customer service was awful!!!

Excellent service

PHIL Was courteous and respectful. Answered all of our questions, and accommodated us with all reasonable help to fit our budget and delivery needs . Thanks Phil!

Quick and easy

Had a great experience with Amy who was very helpful in finding us the best living room set for our needs!

Nice selection at affordable prices. Service was excellent. Delivery within days. Definitely a positive experience.

I didnt intend to buy anything when I went to Ashley, but I found exactly what I wanted so now I'm buying 2 dressers.

The showroom was excellent and our salesperson was very professional.

Doug was great! We picked out a new furniture set for our bedroom and everything was done quickly and efficiently! We can’t wait to receive our new set!

First time buying furniture at Ashley store. Excellent prices and service from begining to end.

I had an exceptional experience at Ashley's Amherst location. Amy O Keefe was amazing with her knowledge and patience as I was trying to come to a decision about a bedroom set. I can't recommend her enough for those who are seeking help with new furniture needs.

10/10 for me. everyone is so kind and there is tons of options. special thanks to Jake, he’s amazing!

My salesman Paul was so informative, asked tons of questions and helped me figure out furniture for now and later. So helpful.

My favorite store. Is Ashley store. All my house s furniture is from Ashley store. Sales person was very nice and a knowledgeable . Thank u Doug for u help online and at the store . I give 5 stars to Ashley store and their employees. Thank u so much .

Friendly and easy to purchase

What an experience from the time I walked into the door the young man greeted me Javonte Warren! I told him exactly what I was looking for he took me right to the location then my husband arrived and they began communicating and his personality and his spirt was very warm and welcoming it was overwhelming like sometimes a sales person can be! He stayed in our budget and explained everything in details we really appreciated Javonte and all of his help he was extremely patient with me especially because I can be difficult sometimes when trying to find the right fit overall a 10 for sure

I loved the experience, the salesperson, the selections, and the price. Go get you a great deal on quality furniture and more. Thank me later!

Rochelle Thompson did a great job helping us. No pressure just straight forward help.

I had an amazing experience with Javonita Warren, very friendly, attentive, and very personable. I will definitely come back and look for Javonita to purchase more items. I had my twin sister come with me after I did my first purchase and She purchased items as well from Javonita..He needs to be the sales of the year 2024

Conor McCarthy was incredible!! Great customer service!!

Very clean atmosphere with many sets and colors to choose from. Prices were really reasonable. The salesperson Javonte was very professional and made my experience stress-free as he assisted me with my purchase. Thank you

Great experience

We purchased a sofa and love seat set less than 6 months ago. On one of the cushions on the sofa the foam came unglued and is now rolled uncomfortably. You can even feel the large pool of glue through the material and its very uncomfortable. There is no zipper to access the foam and reposition it, or re glue it. We contacted the company to see what could be done about the defect. They wrote back that it was general wear and tear and would not be covered. For what we paid it was a bad value.

We were greated by Conner and asked if he could help me and my wife. When I explained what we were looking for, Conner took us to multiple items to look at. He spent time uninterrupted with a very pleasant attitude, making the selection process one we appreciated. We also found some other good buys. It was definitely a worthwhile trip to shop at Ashley well laid out show room. We will come again

Our sales associate, Rochelle, was so helpful. We saw a bedroom set online and wanted to check it out in person. Rochelle showed us the set and we ended up buying it right then in store. The whole process was easy and she was competent and kind.

We had an easy experience with Ray today . He gave us time to look around and talk amongst ourselves and came over respectfully to help or answer any questions we had. He gave us a great price, we bought and it's delivered in a couple weeks. Definitely ask for Ray the next time you need any assistance with home furnishings!

Rochelle helped me out to save ALOT. I was able to secure a deal for last min Presidents’ Day sale & was able to get it delivered fast. She was very professional in the field & answer my questions!

Excellent customer service, very knowledgeable went over all my needs. Offered a lot of financial options. Thank you Amy!

Amy Okeefe was amazing! Her expertise and knowledge of not only the showroom but quality of the furniture helped us pick and purchase our new sectional for our family room! Highly recommend going to see her, we will definitely be back!

Window shopping

We had a great experience purchasing our bedroom set from Ashley. Rochelle was wonderful and helped us find something perfect for our price point and expectations. I definitely recommend this store to anybody looking for quality products.

Phil was my sales man Very polite professional and knowledgeable of all products Came in looking for a new bed with mattress set and I had no clue what I wanted , Phil was very informative and helpful I’m very satisfied with my purchase and I will definitely be back to buy more furniture with Phil M. Thanks Phil for going above and beyond to make my life easier and more comfortable ❤️

Great furniture but poor customer service .once you are done paying then they don’t care anymore if you are having any trouble.got a sectional couch and they said they are going to price adjust that but they never did

Just completed a purchase with the assistance of Marla Freeman. She maintained the perfect balance between offering assistance and leaving us alone to browse. I would definitely recommend her to others.

Sales rep Ray helped us so much. 10/10 would go back.

Ashley’s worked with me as to what I needed Burt the manager was great

Rochelle is wonderful. Very lovely to communicate with and very professional. She helped me get a nice sectional at a very nice price for my new apartment. I appreciate her and her service on helping me find what I needed.

Rochelle was a dream. She’s knowledgeable, sweet and funny. She understood our needs and helped us get our dream couch/ chair. Thanks Rochelle!

Awesome staff, and great bargains. Quality furniture.

Always a great experience when shopping at Ashley! Lisa and Ray are the greatest!

Had a great experience with Rochelle. She helped us find exactly what we were looking for, was friendly and not pushy.

Phil was very patient and helpful!

I would like to thank my home furnishing consultant Conor Mccarthy for making my recent purchase an enjoyable experience. He was very helpful and knowledgeable.

I already Have my sectional… Christina who sold it to me was great! That was in June. I went Into the store Saturday to order my oversized ottoman, mentioned what color I wanted and what color sectional I have MANY times… today the delivery guy has the wrong color. Ridiculous! Floor agents need to be focused, and make sure orders are being done correctly. I could’ve ordered online and had it 2 days ago, as well as saved time from driving to the actual store… Now I have To wait AGAIN so they can order the correct one. And stay home again for another delivery. I gave 3 stars because my first experience was great. But this time around I’m disappointed.. **Update: the store was super accountable and accommodating. Thanks to Lindsay and John the issue was fixed as soon as it happened. I will for sure be shopping here again soon

Rochelle was so helpful! Very professional and thorough. Really took the time to help us find what we needed! Thanks so much Rochelle, we love our new chair!

Javonte greeted us at the door and immediately took us to a couple pieces that fit our request. He did not waste our time and was very informative of all delivery and warranty instructions. I felt he did not leave anything out. He was very efficient with our time and we greatly appreciated that.

The salesman was very informative and knowledgeable.

Very knowledgeable and patient sales person.

No pressure from Ray very friendly and helpful… Thank you for a great buying experience

Cam was a super helpful and patient sales person. The selection on display at the store allowed us to imagine many possibilities for our home. We found exactly what we were looking for and left extremely happy!

Friendly service, helpful in answering questions, while not being too pushy. Conor was extremely easy to work with. Thank you!

Chrishawn was very helpful, friendly and knowledgeable. My Ashley Furniture experience was great.

Ray was the best!

Doug was very helpful.

We purchased a new dining set at Ashley. Rochelle was amazing! Will definitely be buying more furniture from her in the future!

Store management and sales associates were helpful and knowledgeable!! Reasonable pricing on furniture selections! I lOVE my couch 🤩

My experience at Ashley in Smherdt went very well. Amy made feel very comfortable and she was knowledgeable about various items we looked at before I made my purchase. I would buy there again and I would recommend Ashley to my friends and family.

Phil was absolutely amazing with showing us exactly what we had envisioned and helped us figure out what we wanted. He was super welcoming and not to "eager", we only came in to look and ended up coming back and made sure to seek out Phil for our sale, he made sure to take excellent care of us! Jake and Doug were super nice also and made sure to make us feel welcomed!

Rochelle Thompson was absolutely amazing at helping me find my dream dining room set:)

Chrishawn Loder was very helpful and his knowledge help in my decision for the bed I bought

Our service was exceptional. Rochelle was very professional and patient while we looked around. She helped us in making a final decision.

Ray is awesome an made my buying from you just Awesome 👌

Javonte Warren was very helpful and explained things perfectly. I was very pleased with the whole experience

Rochelle was stellar from the moment we walked through the doors. She took her time to explain each piece of bedroom furniture until we finalized on a piece we loved. I would recommend having Rochelle help you find your next bedroom set! You won’t be disappointed.

Rochelle was wonderful to work with. She was very informative and had a great personality.

Rochelle @Ashleys was absolutely wonderful! Pleasant, friendly and super informative. Ordered a mattress but I will be returning for furniture next! Thank you so much.

Excellent service. Wonderful prices. Superb sales associate (Rochelle)! Our second purchase from Ashley’s. Will be back again.

Jake was so helpful!

Chrisshawn is an outstanding salesman! He was very knowledgeable and personable. Made the entire experience a joy!

I had a great experience shopping at Ashley Furniture. Rochelle was very friendly, knowledgeable and helpful. She made the process of choosing and purchasing a new bedroom set feel effortless. I would absolutely work with Rochelle again!

Rochelle was really nice to work with!

We had a great experience shopping for our new mattress and foundation at Ashley. Amy O'Keefe was professional, polite and NOT pushy. Thank you Amy, we will shop at Ashley, specifically with you as our sales representative when we need furniture in the future. T & H

Chrishawn was very friendly, laidback, and helpful. Made the process of finding the right sofa easy and quick.

Ashley had that family atmosphere we're they listen to your wishes and show you all the options you want. They are very patient with great sales to give you. Thanks again Raymond and Doug.

Raymond and the rest of the team were a great help in finding what I was looking for!

The service was fantastic my wife is very excited about our purchase. I have been going to Ashley's for a long time and they have always been great.

Cam my sales person was wonderful.

My salesperson, Rochelle, was wonderful! She found an almost identical couch as the one I had showed her a photo (that had been discontinued). It was even more perfect for our space than the one I had shown her. She allowed us to browse around without pressure. She made our time in the store a very enjoyable experience.

Chrisawn was curteous, friendly, patient, and very knowledgable. Great to deal with. We would ask to work with hom on our next visit.

Raymond Harris was a great sales person. He was welcoming, very friendly, and gave us the space necessary for us to make our decisions without making us feel like we needed to make a quick decision because he had other customers to tend to. He was very pleasant and accommodating.

Very happy with the customer service that I received while shopping at Ashley in Amherst, NY.

Amy was great. Answered all of our questions. Cannot wait for the furniture to arrive.

Worked with Phillip. Great service and overall experience.

Had a great buying experience at Ashley Furniture. They went above and beyond at their VIP event and Chrishawn was a pleasure to work with.

Excellent customer service

Rochelle did a great job getting us the dinning set we wanted. Thank you so much!

This was a great experience. Rochelle Thompson was exceptional. Rochelle took her time with us. She took us patiently through the whole store and could tell from our body language what worked for us. Rochelle should be commended for her efforts. Well done.

Nice selection and affordable prices.

Rochelle was extremely helpful! I will definitely be back!

Jake was wonderful and made our selection and our purchasing easy!!

Philip was great !!

Philip was great. They had what I was looking for, he gave me some suggestions when deciding on color and was impressed that it was able to be delivered within five days of purchasing!

Purchased a large sectional over 1 year ago along with the extended warranty. 2 claims to the extended warranty company and several failed attempts at taking care of a few issues, I end up on a phone call with Kara from Ashley furniture who takes care of 1 year factory warranties only. She took the time to listen to my frustration offering to help by replacing the cushions that were damaged. She made sure I was happy. Now that is customer service ! I may have lost out on $600 as I will never deal with that other company again but I will be a returning customer because of her kindness. Thank you Kara! WARNING DO NOT BUY THE EXTENDED WARRANTY!

Very helpful accommodating associates.

Amazing service!

We bought our couch from Ashley Furniture (Amherst location) and had a great experience! Our sales woman was Rochelle and she did an excellent job! She wasn’t too pushy, gave us space and time to think, and was there and ready for us when we decided on what we wanted! Highly recommend asking for Rochelle if you buy from Ashley! :)

Amazing experience purchasing a dining room table set and sectional, all thanks to the lovely Rochelle. She was there through the whole process from start to finish and was very helpful answering all the questions we had. She helped us find furniture that we loved and made sure we were happy every step of the way. Highly recommend you go and see Rochelle for any of your furniture needs!

Conor was very helpful and knowledgeable and made my purchase a pleasant experience.

Went into the store to look and see what was available to us. Amy O’Keefe was so knowledgeable in all the furniture and bedding. Every piece we were interested in she had answers to our concerns and questions. It made shopping very pleasant. Thanks Amy !!

Good service

Phil helped me out with some new mattresses for my kids. He spent a lot of time educating me on what’s available since I have not shopped for mattresses in over 10 years. I will be reaching out to him again for a living room set in the near future.

Amy was excellent! She listened to ehat i liked and didnt like, showed me many options in the items I was looking for, and even searched dimensions to ensure the right fit. All around great customer service! Thank you Amy, very happy with my current and past purchases at Ashley Furniture.

Had an excellent experience working with Javonte!

Highly recommend Rochelle if you go here! Very informative and not pushy to purchase anything. She’s also a Buffalo Bills fan!!

Phil was super helpful and knowledgeable of products and gave best an awesome shopping experience.

Nice experience, Rochelle was a pleasure to work with.

Salesman was very helpful

Got the dresser we wanted for a fair price from Phil! He did whatever he could to get us a good deal... thank you!

Raymond was an amazing salesmen. He was very helpful and friendly, but he also gave us breathing room to make private decisions. He went out of his way to interact with our kids and make their time furniture shopping more enjoyable. We left with new furniture and my kids a belly full of snacks and an enjoyable evening with Raymond.

Bought a new couch! Thanks

I've been here many times over the years. This particular experience was exceptional, with Raymond helping to find the perfect fit for me. One of the reasons I keep coming back is for the customer service.

I was blown away by the customer service I recieved at Ashley’s. Rochelle Thompson helped me find exactly what I was looking for. She listened to my familys needs, showed us many different options, gave us a great deal & explained financing options. Highly recommend!

Great experience at Ashley! Ray was great to work with. Friendly, knowledgeable and professional.

Bruce was a great salesman’s. Very helpful and knowledgeable.

It was good. We got free snacks and we were not bothered until we decided on what couch we wanted. Our sales guy was awesome!!

Rochelle was great helping us pick out and buy our new living room furniture..we left the store feeling like we had made a new friend too .. she was so helpful .

We had a great experience with our sales associate, Rochelle. She was very knowledgeable and helpful in assisting us with the purchase of a sofa and recliner. She did not pressure us to make a decision. When we came back to complete the sale she spent a good deal of time going over everything with us and was very personable and friendly. I would not hesitate in asking for her as our sales person in the future. Would also recommend her to other customers.

I would highly recommend anyone looking for furniture to home furnishing consultant Ray Harris. He was very helpful and knowledgeable on products. Not your typical “sales guy” that is pushy. Ray was eager to help and very professional throughout the purchase

Jake was great

Javonte Warren helped us find the right furniture for our needs. He was professional and helpful in our buying process. Thank you Again Ashley Homestore Amherst, NY for our new furniture!!!

Hammer was my salesman, he worked with me to match their online pricing so I got a better deal.

We worked with Javonte and Rochelle who made the process quick and easy. Super helpful and knowledgeable. Highly recommend. Will definitely be returning for future purchases!

Rochelle was a great help and was able to get me a fantastic mattress for my daughter!

Our salesman Chrishawn was extremely helpful and very kind.Got us exactly what we were looking for at a great price.I highly recommend Ashely furniture.

I want to thank Miss Rochelle Thompson the sales representative that helped me find exactly what I needed. Very helpful and thorough. Thank you Ashley's first time there and I was very pleased with the service

I was happy with the service I received. Sales person was nice but not overly aggressive.

Rochelle was the bomb

Chrishawn was great and helped me find the couch I was looking for at a great price.

Jake R was ONE of the best sales person we have delt with. He didn't hound us but after an hour of looking around he walked by and said, " If you have any questions just ask " . And by then we did. 15 minutes later we were filling out the paperwork. Thanks , we will be back soon to replace another piece of furniture.

Service was excellent

Rochelle was amazing. She helped us a lot.

The instore service by Jake Repalone was outstanding, he was very patient with me and helpful, as well as courteous and professional. I have also exchanged texts with a Jessica who has also been super helpful and responsive to my texts. Very happy with my service!

Rochelle Thompson was wonderful in the furniture buying experience

Your staff,especially Rochelle, was extremely accommodating. She took the time and got everything right.

Came in searching for a new couch. Rochelle was super helpful. She went around to each one that was within my preferences. Even went as far as measuring each one for me to get a peace of mind of what would fit in my living room. I went home to rethink two couches I really liked. The next day Rochelle came in on her day off since I was available to get all my paperwork together for the couch I wanted. My couch is set to be delivered Saturday and I’m super excited. Thank you Rochelle!

I gave a five star rating because my sales person was very helpful, took time to show me many options that I was interested in and took the time to answer all my questions. My sales person was Javonte Warren, and I couldn’t be happier with the purchase that I made with his help!

We were greeted at the door by Philip who was extremely knowledgeable and helped us find exactly what we needed at the price point we wanted. We will have our new chair by Christmas! Thanks Philip🤡

Javonte was wonderful! He had all the details and explained everything so well. Looking forward to taking delivery!

Jake was very helpful & very courteous.

Rochelle was awesome.

Great service....good prices

The staff is always so helpful and patience and the quality is exceptional

The salesman was very friendly and he explained everything well

Rochelle Thompson was amazing to work with. We found the couch and love seat combo we were searching for and she helped work with us for financing. Recommend Highly. What a wonderful sales representative. Ashley Furniture is lucky to have Rochelle on their team.

Doug Collin’s listened to me and showed me what I wanted and make the transition quick and seamless. Will go back and look to work with him in the future

Chrisawn was extremely helpful. We enjoyed having him help us.

Raymond Harris was friendly, helpful and professional. I was happy with the experience.

Great selection great customer service

Sales Man Ray excellent gentleman made us feel at home. Appreciate the service provided. Thank you see you in the future

Amy was SO helpful! Loved working with her!!

Philip M. has the most amazing customer service skills of anyone I have ever been in contact with. He went above and beyond to make my experience in the store the best it could be. I walked away so happy that I will only shop at that store from now on. I truly appreciate all of the work he put into helping me find what I was looking for. 🙂🙂

Very helpful and friendly.

Service was great, they let me wander and didn't stalk me lol. Ended up leaving with my dream couch! Ty!

Great service by the salesman!

Javante and Conor were very attentive and helpful.

Shopping for furniture can be daunting, but Jake helped make buying a reclining chair very easy. He left us alone until we focused on a particular style, and then he provided us with the answers to our questions. We visited two other furniture stores where the quality and customer service was lacking. I called Jake and purchased the chair over the phone. Very smooth. Thanks Jake!

Rochelle Thompson was very knowledgeable and patient during our recent furniture purchase at the Amherst location. She mad it a very pleasant experience.

Chrishawn was awesome!

Amy was amazing !!! I highly recommend Ashely Homestore to anyone looking for furniture !!

Ray was very helpful. He was so nice and caring. Made me feel comfortable during the process.

Rochelle was excellent to work with. Was very down-to-earth and gave her honest opinions on the couches we were looking at. Over all the buying experience was no-pressure—it was nice going into a furniture store and not being immediately swarmed by sales people. Extremely satisfied with the service & friendliness of our saleswomen Rochelle.

Went to Ashley after trying to find a couch at several Big Lots locations and Value City. I wasn't really expecting to purchase anything but I quickly was blown away by how helpful our salesman Javonte was! He went above and beyond to get us an incredible deal on a sectional and loveseat and he was so informative about everything from start to finish. I am so happy we chose Ashley!

I hate going to furniture stores because of the sales people but Ray was really great and welcoming with out being pushy

The sales associate Raymond helped us greatly!

Rochelle/RPT at the Amherst, NY store was great!! Super helpful and friendly conversation, not pushy at all! 100% positive experience!

My experience at Ashley was perfect!! Javonte was able to assist me with finding a new sofa and answer all my questions. I will definitely come see him again for future home goods.

Friendly, knowledgeable and 💯 professional! Great furniture shopping experience...thank you, Javonte!

Javonte Warren was Very helpful with finding furniture and finding financing that works for me! He was patient and showed me bunch of different choices and his suggestion's were very helpful and I would recommend his services to anyone who wants any furniture!

Rochelle and the Ashley Store team took wonderful care of my husband and I while we looked for a new living room set. She kindly helped us get the best price, and was responsive to the questions we had after we left. Delivery was booked quickly and payment was simple. Thank you so much Rochelle!

Chrishawn was such a wonderful consultant and worked diligently to find us the perfect Dining room set. He assisted us with financing and arranged for convenient delivery. I was absolutely THRILLED with his service and expertise, and will be anxious to work with him and Ashley Furniture again. It was such a pleasant experience.

It was a seamless venture to buy a new couch with Ashley. The transaction was quick and easy. Didn’t feel overwhelmed with walking in and feeling pressured. Phil was wonderful!!!!

Excellent customer service from Chrishawn!

We went there on Black Friday in hopes of finding a new couch. We worked with Philip Maresca and he was phenomenal! He worked with us through the entire process, and found us an amazing deal. I am very pleased with our experience here and would definitely shop there again.

Javonte helped us find the perfect sectional. Very knowledgeable and just great to converse with! We will be back for more furniture soon!

I been waiting for 2 months to buy furniture specifically on Black Friday, because I’m moving, so I can purchase a dining room table set. My mother had a sale coupon from another state and it was with Ashley furniture. The dining room set was advertised for $849 on our coupon but in store it was $899. When me and my mother asked our sales representative about it she did not know about the coupon so we asked for the store manager LISA. She was very kind to me and my mom and helped put a smile on my face.

Phil M did an amazing job helping us purchase our new couch. He made sure the measurements we needed for a new couch would fit into our living room, listened to what we needed regarding comfort level/support and color too. He went into great detail about the protection plan as we had concerns about going from a faux leather couch to now a fabric couch and he let us know all about the protection plan. We have purchased from Ashley furniture before. My husband and I were very impressed with Phil's knowledge of the different products and his helpfulness.

Our salesman was spectacular!! Not only was he thorough, he listened to what we wanted, he didn't show us only the highest priced items to make an extra dollar and he was so energetic and passionate about his job. We were in your store almost 4 hours and had so much fun. You need more people like uncle phil.(aka Raymond)

Rochelle was great to work with

Javonte helped us from start to finish picking our furniture for our new house. He was super laid back and go with the flow which was exactly what we wanted. Didn’t feel pressured to buy but did feel supported to make the choices that felt right for us and our home. Looking forward to seeing it all come to life in our rooms!

I’d originally visited Ashley the Tuesday before Thanksgiving with my sister looking for a new sofa for our oldest sister. That day Jake was very kind and incredibly helpful. I told him I’d be in the next day with my oldest sister to confirm she actually liked the sofa but wasn’t able to make it back into the store until today. Jake was unavailable but Conor was there to assist me. He was equally kind, helpful and patient. He ensured I had everything I needed and also made sure Jake received credit for the sale. Couldn’t have asked for a better experience!!! Will definitely visit Ashley in the future!!!

I was coming in to look only!! Nasheyah helped me find the couch of my dreams AND a new table that is super cool!!! She was fantastic.

My fiance and I decided to buy a new sectional as a Christmas gift to each other. We stopped at Ashley furniture first and we are so glad we did! Our salesman Raymond was extremely helpful and walked us through the entire store to show us every option that they have. Our daughter was being wild and trying to climb on everything and he was very sweet with her and even included her in helping us find the perfect fit. We had a great experience and we will absolutely refer any of our friends to go shop with Raymond anytime they're looking for new furniture!

Just had a really great experience here with Chrishawn. He was extremely helpful and patient with me and my bf. Patient being the key word as we needed a lot of guidance and explanation with sectionals and measurements. As well as kind enough to explain things in multiple ways as both of our brains work differently seeing things. He never once was frustrated with us. Very professional and worked within our budget. Our couch has yet to be delivered but based on customer service alone, 10/10. I'd definitely come back again.

Conor was a great help! He helped me two different times while I was in store, once last week and once when I decided to order. He gave me all the info that I asked for, was friendly and got me in quickly. Manager at the front of the store was quick to get assistance for me as I was ready to purchase. I wish the credit card financing options were more clear online because I did not get the exact financing option I wanted but that is not the stores fault.

Rochelle was very friendly, knowledgeable and made for a great experience!! Thank you so much for all your help!!

Service was outstanding I look forward to coming back to Ashley store for more service. Rochelle Thompson excellent service.

Very friendly and patient

Avoid if you can, they are not interested in taking care of the customer, only your money. Went here for a new couch. Process of finding the item was not bad and the salesperson was helpful and friendly; however, when I went to apply for financing on their site it said 60 months at 0% interest in store. They refused to honor it saying they were a "franchise location" and the apr would be 22% instead. They also said I wasn't eligible for the 72 promotion plastered all over the store months since my ashley card was not the one they wanted me to have. I wound up having to pay the balance in full because the refused to help with the financing. This entire checkout process took almost an hour. During the checkout I was told that someone would call me to schedule delivery which still has not happened almost a week later despite paying their ridiculous $400 delivery fee. While the product is good, the service leaves much to be desired. Even when the salesman asked his manager to assist they told him they were too busy and he would have to wait. I would also recommend against the extended warranty. They tell you if you don't use the warranty then you can use the money as a store credit. I had a $170 credit that should have been applied to my account because the warranty provider refused to honor the warranty I previously purchased. Instead I was given a 5% discount off of a small portion of the purchase, much less than the $170 I was owed. Now even though I haven't heard from them on when I'm getting my delivery they are hounding me for a review. Well, here you go. I don't recommend.

Rochelle was wonderful at one point had a bad experience with a purchase at Ashley furniture Rochelle assured me and made my bad experience right. I appreciate her help and turning my experience around

Rochelle was great! She listened to me, offered practical options for my budget and got me a great deal! Thank you!

John was our sales associate and greeted us at the door when we arrived. He didn't come on strong but let us know he is available when we had questions. When we were ready John helped use with pricing and the paperwork was quick and easy.

Very perfessional, knowledgeable and great deals

Our experience overall was great. Service and product knowledge very helpful

Great service by Amy at the Amherst location. Can't wait for my new furniture to be delivered!

Very good spot and great customer service!

Great showroom, lots of varities.service was great, friendly.They gave us good deal.

Rochelle went above and beyond! She was so patient with us and probably got her steps in as we walked back and forth through the store, comparing fabrics and motion of sofas. In the end, we got a great deal on both the bedroom and living room furniture. ❤️

Very friendly and helpful

A lot of variety, good quality. Salespeople are not overly aggressive, which makes the experience much better.

We had the pleasure of being guided by Javonte who addressed all our needs and then some. We ended up purchasing a beautiful bedroom and living room sets. What a great experience!

Great people good deals!!

The sales person was extremely helpful. Prices were good. The buying process was easy.

Jake was absolutely awesome! Very helpful and considerate! He took his time to show me different sets, and was patient with my indecisiveness❤️Thank you Jake

Jake was great. He greeted us at the very entrance of store, gave us our space to look around & when we found what we wanted he gave us pricing & took my payment. Jake was friendly, attentive, informative & made the whole process super easy. Thank you Jake.

Javonte helped me immensely. He was knowledgeable about the products, patient and courteous.

I probably had the best experience today in buying furniture in a long time. Go see Rochelle at the Amherst store. She was friendly and very helpful.

Couldn’t have asked for more. Willing to work with me till we found something plausible. Our sales person was Bailey, she was beyond helpful. She works for you as hard as she does for the store. Definitely ask for her when you drop in. Best selection in town by far as-well. Wide array and variety of options.

A great place, friendly, knowledgeable sales people. Pleasant shopping experience. .

Ray was super friendly and helpful. We found the perfect sofa with his help. Please give him a raise in pay!!!

Have bought stuff from Ashley twice now both big purchases now have 2 different Ashley credit cards that are very different from each other the td bank one was represented as 0% interest for 12 months I had the money to but the product in whole but no interest for a year is a good deal so I did it well I should have read the fine print because it is deferred interest that I just got hit with a $1000 for so partially my fault but it was most certainly misrepresented as I would have said no to that in a heartbeat the overall quality of everything I've bought has been subpar and there has been delivery issues both times everything they have has some sort of loophole in it they are an awful company

Phil was extremely helpful and professional. From the moment he met us at the door; he shared his knowledge and was patient in helping us make decisions.

Doug was excellent !

Excellent service very knowledgeable and friendly.

Sales rep Javonte was the most amazing sales person that I’ve ever dealt with. He’s very knowledgeable about all the products in the store. He’s very understanding and very accommodating. He stayed passed his shift just to help us out. He delivered such an incredible, excellent customer experience. I really appreciate all of his help. The Furniture pieces he helped pick out are amazing. Please Javonte a good raise, he’s THAT GREAT of a salesman!

John is the best!

I had a wonderful experience couch shopping here ! Javonte was so helpful and great to work with!!!

The customer service at Ashley furniture is excellent. I have stopped in several times and each time I am greeted and helped with friendly knowledgeable staff. Today an employee named ChrisShawn helped me he was very knowledgeable on products and so kind and friendly to customers. Ask for Chrisshawn you will not be sorry.

Jake was help and help with load our vehicle

Bailey was absolutely excellent to work with. Very knowledgeable and helpful! Highly recommend!

Walked into Ashley’s Amherst location Saturday after having a very frustrating experience at another furniture company, immediately Ray changed my mood just with his energy such an wonderful person he let us look then followed up, Ray was also assisting another customer and he had Bailey help us while he continued with his previous customer and she was another amazing person to work with, they both made our buying experience great we couldn’t be happier and will definitely be returning for any future purchase.

After shopping at another furniture store and receiving unsatisfactory service, I decided to stop in at ashley and am so glad I did. Ray greeted us right away and was extremely helpful in finding exactly what i was looking for. He was knowledgeable, matched the pricing from the other store for the same product, and was able to ensure delivery in a timely manner. I will definitely be back when I am looking for more furniture and work with Ray.

We have purchased from them in the past, recently again in July. The sales process itself was good. The after sales process... HORRIBLE. Not one item delivered on time. Six items purchased, four returned and replaced due to issues. One item they refuse to fix as we brought it home with us rather than have it delivered. Look at the online reviews here and other places. This is a shameful business, we have reached out to their corporate CEO's office, still will no response. Do your homework and stay away.

Our sales associate, Bailey was so incredibly helpful. We couldn't get approved for a line of credit online, but when we went into the store, she was able to work her magic and made it possible for our family to get a full dining room and living room set with a warranty! She was so kind and thoughtful, as were the rest of her co-workers to me, my husband and our 3 youngest boys. I'm so glad we came into the store because Bailey made us all feel so welcomed and appreciated, and seeing the furniture and trying it out was a wonderful experience, my husband and I couldn't be happier with our purchases and I highly recommend going to the store in person if you are able to.

My sectional got delivered and they told me my ottoman was never placed on order. The moving crew broke my front door and forgot one of my backrest pillows for the couch, which I still don’t have

Nobody was enjoying their job. The employees were not interested in their job and were running away from the customers.

Javonte was incredibly helpful and was very knowledgeable. He created a positive experience for us and would give him six stars if we could! He’s also very personable. We will continue to be a returning customer.

I was absolutely blown away by my recent experience at Ashley furniture. My salesman Raymond Harris , was the BEST. We spent a lot of time picking out furniture and accessories for my home and he was patient and kind the entire time. The entire staff was amazing and I will certainly return there in the future. Thank you Ray, you are number 1 in my book. I’m

Conor provided great customer service. Hey was knowledgeable and patient as we chose a bedroom set and couch.

Javonte was there for us in helping pick our perfect couch over several days of us and our indecisiveness. He was patient and kind throughout the whole process and made sure we were going to get our couch in time for the holiday even with an original delivery date being quoted much later. It was definitely a good buying experience with him!

Found a product online for $429. Went in store to purchase it to find a price tag of $799! Was told if I could present the online price, he would price match. What does that tell you?! He would have sold it to me for $799 without online proof! If that isn't a company willing to rip you off, I don't know what is! I will never shop there again!

Love buying from here. We can always find the style we want and love checking out the clearance area for a good deal. Ask for Ray he keeps it fun and never pressures you.

Went in looking for a mattress and left with the perfect one! Tasha is great at what she does and worked with us in all the ways she could to help us find the best mattress! Highly recommend seeing her at Ashley Furniture for all your new furniture!

We cannot say enough about the exceptional service that we received from Javonte Warren on Saturday, Oct. 28th. My husband and I visited the store on Saturday because we were contemplating replacing our current living room set. Javonte took the time to walk us through the store and show us the wonderful furniture options that Ashley Furniture had to offer. The options and experience far exceeded our expectations. We weren’t planning to make a purchase this day, however, after meeting with Javonte who was very knowledgeable, patient and was able to simplify the purchasing process, we made the decision to purchase the furniture on the same day. It was a no-brainer for us! Thanks to Javonte - Ashely Furniture is now a brand we trust!

Nashea was very friendly, and she worked with us to make sure we could get the furniture we wanted while staying within our budget.

Jake was very professional, and allowed my family and I to find what we were looking for by just browsing the floor. Once we found something we liked we went back to him and he worked with us and gave us a fair price and smooth experience.

Absolutely amazing!! Ray H. & Burt were wonderful people to work with. The entire staff at the Ashley Store were professional & friendly. 5 star rating all day. Thank you for making this shopping trip a great one 🙂

Very helpful staff. Good selection of merchandise.

Our sales associate was extremely outgoing and helpful with our visit! She made the sale!

Bailey was very helpful with decision on 2 recliners I purchased today. There was mo pressure. She is a very pleasant to work with. She even found me a nice discount.

Odd experience * Good thing that I looked online at the prices of my furniture because it was actually cheaper than at the Ashley store*. Which I thought was odd that I would have paid more had I not looked online at the prices. Also, it took a while for them to deliver. I was disappointed that they didn't have a time after my work hours during the week because they don't deliver after 5pm. I had to call around and arrange for someone to sit at my house to receive my furniture while I was at work. So that part was inconvenient. But my salesperson and the management were nice.

Javonte was very friendly and helpful. We got what we wanted in dining chairs. Very good shopping experience!