Ashley Store Amherst, NY

Max is a pleasure to work with. The missing star is because of the KIOSK. It has to go. Typing with my arms up was painful. (Need surgery) The touch screen is not sensitive, had to almost pound on the screen. Space key especially was bad. An I pad or keyboard on a desk would be much more user friendly.

Amy was very knowledgeable, especially about my special needs. Thankyou !

Willie was very pleasant very helpful and listen to our wants and needs. I give him a five star.

Prompt and courteous service!

Staff were friendly and professional. Delivery was very quick!

Came in looking to buy a sectional and possibly 2 swivel chairs, took us maybe a hour to find everything we wanted and stayed within our budget. Jake was very helpful and gave us a great price on everything, he definitely helped us and would refer him to anyone looking to buy furniture

Great experience at Ashley, Ray was the best! Super accommodating, patient, kind and lots of fun - he made furniture shopping such an enjoyable experience for our family. We left feeling super confident about our purchase, grateful for the savings and excited for the arrival of our new living room set.

RAY was absolutely AMAZING!! Friendly, courteous and fair. A true pleasure to work with!

A-ARON WAS AWESOME. I HIGHLY RECOMMEND HIM!

Ray Harris was excellent. He gave us a great price and great service. We will be back.

First time at ashley's and I would definitely go back. Cameron was super helpful and nobody followed you around while you were looking. Big selection and good prices.

Aaron has been absolutely amazing and helpful and made it fun rather than overwhelming looking for new furniture 🙂

Very helpful and we found what we were looking for at a reasonable price

Great staff, really helpful during the process of selecting the furniture.

Burt and Phillip were both amazing--- it was my birthday and they made sure I felt special-- they listened to me and I got exactly what I wanted.

Wasn't planning on buying when I went in that day, but I found exactly what I was looking for and they had a pretty nice sale going on.Nasheyah, the sales rep was very friendly and helpful!

Fantastic staff and deal!

We had the pleasure of working with Aaron today. He was very helpful and a real pleasure to work with. He was very thorough and had answers to all of our questions.

Ray was fantastic and helped us find the right purple mattress. 11/10. Give that man a raise.

Wonderful store excellent service I couldn't have asked for it to be any better. Ray H was wonderful and very personable, he made me laugh,I had a wonderful time.

We had a great experience buying a new dining room set for our home. Ray was very helpful getting us what we needed!

Great service and a great deal on lamps. Repeat customer 🤩

Big oversized furniture, beautiful if you have the space to fill. Massive store.

A business its just a business..its the employee who makes the difference! Max was such a pleasure to work with .. I highly recommend this store because of him!!

My salesman Ray was awesome. Couldn’t have asked for any better service than he gave me.

Very helpful and accommodating

fast efficient knowledgable friendly sales rep

Quick and easy

Have been preparing mentally to buy a couch for a year after the purchase of our home. Spent a lot of time tooling and being mindful to make the right choice! Met Cameron at Ashley in Amherst and he was great, let us look around but was available for questions. He earned our business for his follow through and commitment to communication! Well done!

Sales Associate Amy O’Keefe was excellent! I gave her certain parameters and she helped me select my bedroom furnishings, and also helped narrow down an enormous selection of mattresses. Bonus, on a special extra, with a purchase of my new pillow !!! Upon completion of my time with Amy… not only did I have my bedroom set selected, but I also feel as if I made a new friend. Kudos to Ashley Furniture, not only do they have amazing furniture, they also Have a wonderful person there to help ! Thank You 🙏🏻 I will be back !

Our salesman, Ray, was very helpful and enthusiastic throughout the process of the sale.

Jim was great to work with in helping us find a new dresser!

Ray is a very friendly and knowledgeable sales associate. Made us feel right at home.

Our experience shopping at Ashley furniture store was very delightful. When we walked in to the door we were greeted by a salesman name Ray H. He was very enthusiastic and friendly. He asked what we’re looking for and pointed us into the right direction.Ray was very knowledgeable about the furniture & the extended warranty. Definitely will be going back to see Ray H for our next furniture purchase

It was a pleasure working with Ray Harris! He asked what I was looking for, and proceeded to find a perfect fit for what I needed. The management was easy to work with as well. Highly recommend this place!

Relaxed environment. Sales person was easily on hand to answer any ?s. No pressure. Great way to shop!

Ray is very helpful and did an amazing job. I recommend him highly!

Ray gave us a wonderful experience at Ashley. He is a gem.

Ray is the best! He is super helpful, kind, personable & gets the job done quickly & efficiently! We’ll be back!

Ray was excellent and helped me find and purchase exactly what I was looking for. This was my first furniture purchase, and Ray made it a really great experience. He put no pressure on me, and did everything he could to make sure I left satisfied. I will definitely go back to him and Ashley for any future furniture needs!

Cameron did a great job of helping us and allowing us the freedom to explore.

We were looking for a smaller sectional sofa at Ashley, and found several we liked. We purchased one. The sales associate who helped us through the whole process was wonderful!

Willy was my Salesman, he did a fantastic Job helping our Large family with buying our New Couch. Managers Lisa and Burt helped us all get to a $number we were all comfortable with. We plan on Shopping for bedroom sets for our new house @ Ashley as well. Good Work

I had a fantastic shopping experience at Ashley Furniture, thanks to Ray H. From the moment I walked in, he was professional, attentive, and truly listened to what I was looking for. Unlike other salespeople who can sometimes be overly aggressive, Ray gave me the space to browse while being readily available to answer my questions. He took the time to explain different options without any pressure, ensuring I had all the information I needed to make the best decision. His knowledge, patience, and customer-focused approach made the experience enjoyable and stress-free. If you’re shopping at Ashley Furniture, I highly recommend asking for Ray—he provides top-notch service and makes the process seamless. Thanks again, Ray!

Nasheya is the kindest, most helpful consultant I’ve ever encountered shopping anywhere. She made my shopping experience amazing and I not only walked out of the store with my intended couch purchase but also a bed for my 9yr old. She gave me a GREAT DEAL, Took her time, didn’t pressure me and was even honest about quality and comfortability of the items I was looking at. Nasheya is more than exceptional and I will always, ALWAYS come back to this store as long as she is working here.

Great service. Helped to find what we needed and answered all our questions without trying to oversell

The sales guy his name is Willie great guy got us the best deal and very honest. One issue , closing the deal Willie had to go back and take a picture , so parched, I had asked the girl next to his desk not doing anything no customers with her , so I asked if I can get some water and she told me to get it in the front of store. First of all it’s a maze in there, fearing I wouldn’t be able to find my way back . I myself being in customer service would do anything to make the customers happy, of course unless you are rude to me ! Not at Ashley..Skin color medium brown and long long hair.

Ray was outstanding to deal with !

Very friendly staff and lovely discount

Great selection of furniture and a great range of pricing. Minhaz made me feel confident in my selection as this was my first big furniture purchase! The managers are great and I know I got a great deal! I will be back here when I need more furniture!

Great experience at Ashley. Jake was extremely helpful and patient as we returned several times. No pressure, just great information and support!

Ray Harris was wonderful. His customer service was outstanding very knowledgeable helpful and considerate to make sure I was happy with my order. Highly recommend this store and ask for Ray

Great service! I was nervous to come back as my last experience was not too great, but they definitely made up for it. I believe Ray was the gentlemen who took care of us. He let us do our thing in the store, didn't hover, but was there for any questions. Made the process very easy and was pleasant to work with. Delivery was fast and efficient. They got there nice and early, and were in and out in under 45 minutes! Very satisfied this time around.

Our sales man (Max) was awesome. He was very friendly, not pushy and a great sense of humor.

Max was a breath of fresh air. He was pleasant, kind, professional ,knowledgeable and courteous. He wasn't pushing for a sale, but seeing what my needs were . He thoroughly went over the quality of the furniture,financing options and delivery dates. Max took the pressure off coming in and being bombarded with someone trying to make a sale. Max mentioned he has been there a short time. I could not tell. He comes highly recommended. I would be a repeat customer!

I love the bed we got and it will look amazing in my new place. I just wish there were more lower to the floor beds available so my dog can't get under the bed there was only 4 options and I didn't quite like them.

Outstanding showroom, and lots to choose from. My sales person Amy greeted me with a smile soon as I walked in, she was very professional and has a lot of experience to help you with whatever you need.

My sales representative Ray Harris was outstanding!

Amy was excellent while I was buying my sleigh bed!

From the moment we walked in we were greeted and everyone was so friendly. Never felt pressured or not able to look alone first. Nasheyah was helpful, professional and went above and beyond to make sure we made the right choice for our needs.

Expensive

The customer service was outstanding! The sales representative was super accommodating and saved me literally thousands on my merchandise! I highly recommend Asheleys!!!

Picked out my furniture on the website and called the store to place my order. Everything I purchased arrived better than the pictures and the quality is AMAZING and the prices are even more AMAZING!! Purchased a a leather sofa, 2 recliners, kitchen table and chairs a set of 2 end tables and a set of 2 table lamps and EVERYTHING is super comfortable and totally transformed our kitchen and living room. Also the staff was professional and knowledgeable and 100% the best furniture shopping experience!! Thank you Ashley in Amherst,NY!

Ray was great showed us a few ideas ended up with a great love seat and couch both power will be back to finish the living room.

Very happy with my purchase! Raymond was awesome ,very friendly & helpful! Great customer service!

Ray was awesome, great customer service very personable.

Had a great experience buying a piece for my couch, Ray was very friendly and great to work with, only took about 10 minutes and everything is taken care of.

Jake and the team demonstrated exceptional customer service! Thank you!

We both were greeted by Mr Raymond Harris. He was very friendly and made us laugh and felt at home. We liked that he wasn’t pushy. He let us shop around. When it came to purchasing our new sofa, he gave us a wonderful deal. Thanks Raymond for all your help AKA UP.

I love this furniture store good quality, good prices and great customer service

Walked in and immediately got greeted by Max. He was not overwhelming gave us our space to look while also giving input. Very knowledgeable and friendly. Ended up buying a couch and love seat!

Max showed me exactly what I was looking for and the care that is provided after purchase. He made the process easy and quick.

Angelina was incredibly helpful. Didn’t stand on top of us while we were looking at the furniture but was close enough to help us with any of our silly questions and inquiries

Chrishawn was great to work with!

On behalf of my son Charlie and I would like to thank Ashley Furniture for having a grate selection of furniture in their show room.I had the most wonderful sales lady named Cecelia Elm help with letting me know about different living room furniture and dining room tables,prices and options of end tables.I had the Best Experience shopping for our new home.I am so grateful to have had her assist me with all the details.So be sure to have her assist you when your shopping for furniture you will be so Happy!!

Phil assisted us with our new dining set and provided an excellent experience. He was attentive, knowledgeable, and gave us plenty of information and options to consider. At the same time, he allowed us space to browse freely while remaining readily available whenever we had questions. His approach made the entire process smooth and enjoyable. Highly recommend!”

Finally found those counter height stools I've been looking for! Nice fellow wandered all over the store helping find the ones I was after. Waiting for delivery is hard!!! :)

Great customer service! Amy was amazing and super helpful!

Great service - Angelina is a great listener and showed me exactly what I wanted to look at! Always enjoy the N Bailey Ave store!

Very helpful staff

James Hammersmith was the best kind of salesperson. He explained the differences in the mattresses I looked at. Was clear about the pricing and was very courteous.

Great team that helped us navigate the store and found a great deal on end tables.

Wonderful experience, very knowledgeable and respectful. Gave us a great discount and price for our purchases! Thank you!

Ray Harris was a great salesperson. He took his time to make sure my daughter got a mattress that fit her needs, while also respecting my budget!

We go to Ashley's time and again and are always taken care of. Doug was courteous and informative and ensured a smooth deal. Highly recommended!

He was so helpful and patient with us. Max was awesome!

Excellent to work with, great personality and very professional. It was nice working with Ray and appreciated his patience in our decision making.

Amy was fantastic and showed us exactly what we were looking for our living room. Many options to choose from. We never go wrong at Ashley’s!

Excellent

Amazing experience with Ashley's. I was having issues with my order online. I called the store and Cameron put the order through! Great customer service. Thank you Cameron!

Cameron was very easy to work with and helped us find exactly what we were looking for!

Max was very genial, professional and helpful during our visit. He answered all of our questions, and was an overall all-star! He customer service skills made our experience delightful!

Amy was very helpful with going over our options and made the furniture buying process quick and easy!

The associate, Cameron, that helped me was very helpful, kind, & knowledgeable. Thank You

Max was professional and knowledgable. Most importantly the furniture quality was top end

Nasheyah was excellent to work with. She was friendly and helpful! Ashley has a large selection of furniture to choose from. Great Experience.

Awesome experience

I asked for a specific mattress and was told they didn't carry it. The staff tried hard to sell their most expensive mattresses. I refused because of $$$. They finally showed me the mattresses i originally requested! I bought it. Later reseach showed it was not the green tea foam mattress I was shopping for. I really dislike the runaround and dishonesty. I might have gotten a better deal elsewhere but I gave in to a pretty high pressure sales guy. I purchased a 10 in memory foam mattress made by Ashley. I wanted firm. The mattress i received is not as firm as the showroom mattress. BTW their warranty is only on mattresses that sell for more than $1000 (sales staff told me this) . I wouldn't recommend shopping for mattresses here.

We had a very good experience. The sales person was friendly and knowledgeable and was able to help us find what we wanted at a very reasonable price. We would definitely shop there again when looking for furniture in the future!

Easy to do business with. Aaron was our sale person no pressure which was nice. Walk in and made the whole process easy. Thank you again will be back in the future.

We had a nice experience here. No pressure or hovering from Cam, our sales person. He answered all of our questions and made the experience great.

The delivery team was very rough with bringing in the mattress that I purchased. They didnt ask for things to move anything and dragged the mattress across our laminate floor, knocked off the wreath on the door and dragged the doormat through the house. The experience in the storenot so great. the salesman was able to help find the right mattress. However I was mislead and initially the shipping wasnt taken off which was fixed later by the store manager. When I called the store before speaking to the store manger, the manager on duty left me on hold for an hour while they went to lunch. I had spoken to the store manager about being on hold and they stated that they had removed the delivery fee, and apologized. However, when the salesman approached me with a better offer on the mattress he said that i would only be able to do that if I got a new Ashely Credit card with TD Bank vs the Ashley card that i have already through Syncrity Bank. I had told the associtate that I had just applied for a credit card a few days before which is why I was denied. Either way I already had established credit with Ashley and ended up using the card I already had. So I had an offer dangled in front of me just so a salesman could get an additonal new sign up for a credit card. If I was able to use my card any way I should have gotten the better offer with a better rate. Needless to say I will not I will not recommend this store or Ashley to someone else. If I could I would give an average of 0 stars.

Ray is a fantastic salesman. He was extremely friendly, knew what we needed, and very knowledgeable! Happy to work with him again.

Burt was great. No hassle, which is very important to me. Thanks Burt.

Only ever bought furniture at Ashley! My last couch lasted 9 years. Just bought a new one and still had excellent customer service!

Informative purchase. Chrishawn is very knowledgeable and easy to work with. Made us feel, for the money, we’re getting the best quality. I believe him.

A pleaser to help me make my decision. Knowledgeable and made my wants happen with three sections instead of one.

Chrishawn was very helpful. He helped me get the bedroom set I wanted. He was vibrant and very professional. Had a great shopping experience at Ashley.

Amy was excellent! Such a great help and led us to several different options we liked.

Great experience great customer service

Angela and Jake were so helpful in finding the perfect mattress for my needs. They were very kind and not pushy. I was very happy with their service.

Ray had exactly what I needed. Made a fair deal and the process was quick and easy.

Aaron Ziemba is an amazing salesman Took his time with me and my 2 granddaughters. We were looking for a new bed and Aaron was very helpful and informative about what we were looking to purchase He was friendly and patient! Answered all my questions! He’s a definite asset to your company and highly recommend him!

Amy was very helpful in processing an exchange and with the purchase of a desk. It wasn’t much of a purchase but she was very helpful. We greatly appreciated her!

Mary, the sales representative was very helpful. She went over and above our expectations. The computer system to process orders would be my only complaint.

Great experience!

Made us feel right at home - listened to what we wanted and made sure we could fit our selection into our budget - top notch salesman

Ray was outstanding he let me look around with no pressure. Answered all my questions and gave me a great deal.

Chrishawn was excellent helping us out! Great experience

Ray was respectful of letting me look on my own and assisted me when I was ready.

Went in to buy furniture for our new home and from the moment we walked in until we walked out Ray was a ray of sunshine (😂) and helped us find the perfect couch, with great VIP deals and a finance plan that worked for us. So thankful for Ray!

I recently made a purchase at Ashley and had a great experience. My wife and I were taken care of by Amy. She was great had everything we wanted and made the purchase stress free. We will definitely be back soon! Thanks again Amy!

over $3000 couch material pils and already needed maintenance. when they came, they said most of these types are faulty.

The prices of the items we were looking at in store were higher than what they were listed on Ashley's own website. Would strongly encourage shoppers to review online prices prior to finalizing any deals within the store. You will also find the same items cheaper from online stores. Like anything, you need to determine if there are any issues in the future, if you would rather deal with an online retailer or a local store. The online retailers also do not offer the "white glove" delivery service which includes the furniture being put together and delivered into your home, as opposed to in boxes on your doorstep.

They were able to beat the price of their competitors and they provided Great customer service as well !!!

Max was very helpful, knowledgeable, not pushy with trying to make a sale. Highly recommend him for your purchases.

Maxwell is very knowledgeable in the products Ashley carries. He made our experience comfortable and educational.

Great experience, Chrishawn was great to work with. Very knowledgeable, and helped us pick a great mattress.

Maxwell was a professional and knowledgeable . He listened to us and if he didn't know the answers he would find out. He was not pushy. Over all it was a great experience .

Jake was great! Amazing customer service! He took really good care of us . I truly appreciate that he wasn’t a breathe down your neck guy. He gave us time and space to shop. Checked in on us and was very personable and extremely helpful 👍🏻👍🏻

Very friendly staff. Staff did not try to upsell anything and actually listened to our needs. Definitely would recommend.

My wife wanted to replace a recliner or a chair in our living room. We came in and Maxwell took us all around the store and showed us the many ways we could change our setup. All the various shapes and sizes in color combinations was a lot to sift through, but in the end it was the comfort of the peace we chose, that was the deciding factor. Not only does it recline it glides! Thanks, Max, for taking your time and making it a great experience for us! We'll be back.

If I could give Ashley Furniture zero stars I would. This has been the most unbelievable experience I’ve ever had with any company. I purchased a Dining set back in May, When it arrived in Late September The bases of the table were very wobbly, and the table was extremely unsafe. I was told by the delivery driver that it was because of the carpet that was underneath the table which I had also purchased from them that was under the same table at the showroom. Turned out, It was not because of the carpet so I reached out to Ashley customer service they then told me they would send a technician out which took another few weeks. The technician was in my house for less than five minutes, Told me they needed to re-order and exchange the bases…… It’s now January. The “new” bases just arrived. They are also WOBBLY and SCRATCHED, I reached out to customer service and asked them for some sort of compensation since it has now been 8 months since I’ve paid for a table that I can’t use, they continues to tell me that because of the discounts I received at purchase(salesman sold me on all these discounts) they can’t offer no more then $100 in a GIFT CARD. I feel like I was scammed into buying a defective item at a discounted rate but was told it was new. This table has been paid in FULL and the best they can offer is to “reorder” new bases which could take another 3 months. Or $100 gift card. Safe to say I’d never purchase anything from Ashely again and I’d implore anyone to do the same. There’s plenty of better furniture stores out there that won’t tell you to get their credit card in order to receive all the discounts but then proceed to send a defective item and say because of the discounts we can’t give you any additional compensation At the very least they’re returning this now unusable table and I have to fight with the credit card company to get my money back

The salesman Minhaz was professional and courteous

Good Experience. Salesman James H was top notch!

My main complaint is they do not deliver any furniture from this showroom. Went to buy a chair,floor model,but they don't deliver from showroom. Ridiculous. The truck could easily swing by there. Especially for the $ 150 delivery fee. Not smart .

My husband and I had been searching high and low for furniture, visiting multiple stores, but none of them came close to meeting our expectations for quality, price, or customer service—until we found this place. From the moment we walked in, we were greeted with amazing customer service by Ray, who truly made all the difference in our experience. Ray was incredibly knowledgeable about all the products and furniture, patiently explaining everything to us. What stood out the most was how respectful he was of our time and space. Unlike other places where salespeople hover and pressure you, Ray allowed us to privately discuss our options as a family. He gave us the time and space we needed while still being there to answer all our questions. The quality of the furniture here is excellent—it doesn’t feel cheap like so many of the other places we visited. Everything is beautifully made and sturdy, and the prices are extremely fair considering the high quality. Compared to other stores, we felt like we were finally getting great value for our money. My husband, who is stationed here as a station commander in the Army, was also impressed by Ray’s professionalism and accommodating nature. We had been so stressed trying to find furniture for our living room, bedroom, and our kids’ room, but Ray made the entire process smooth and easy. He was patient, kind, and understanding, even when we were being picky. We truly couldn’t have done it without him. If you’re looking for high-quality furniture, reasonable prices, and an incredible shopping experience, do yourself a favor and ask for Ray when you visit. He will take care of you, give you the time and space you need, and make the whole process stress-free. Ray made us feel comfortable and confident in our choices, and we are so thankful we found this place.

Jake was amazing! If you need anything, go and see him! Helped us with a mattress and a new entertainment center!

We just bought furniture from Ashley furniture more than $6000 The service was excellent. The name of the sellers Philip was outstanding thank you very much definitely, you guys have five star from us.

Philip Maresca was a pleasure to work with. All my questions were answered with great help and professionalism that i appreciated greatly. Thanks to him we were able to get new furniture to make out home more stylish. Thank you!

My family and I worked with Aaron, he found the best fit we needed and in the price range we were looking for. Very informative and educated definitely knows his stuff. We can’t wait to get our new couches. Couldn’t have gone to a better place for furniture. Highly recommend and would definitely shop there again!!

I called in and spoke with Aaron, who was very polite and answered all of my questions. I stopped into the store the next day and Aaron showed me exactly what I was looking for, as well as other comparable options. We discussed my timeline on when I’d like to purchase, he respected that I want to wait and didn’t put any pressure on me. Great experience!

The Associate I was working with name Ray is the best, he listened to what I was looking for and went above and beyond to make sure I was happy with my purchase. I normally buy my furniture from value city furniture, I'm glad I went to Ashley's instead, their furniture is better quality then value! Thanks Ray, you made my day and gained a loyal customer!

We have a very difficult family room to furnish. Narrow with a sliding glass door and fireplace so space is limited. Our sales person, Phillip worked with us and our measurements to find us the perfect fit for our needs. We’re very happy with our choice of a reclining love seat and a recliner abd can’t wait to see it in our family room.

Went to value city they told me couch wouldn’t come till may went to Ashley and it’s comming in four days Thankyou 👑

My wife and I love the atmosphere and the selection they provide. Our salesman Ray is a fantastic person as well as a salesman. We will always take our business there

Great experience. Customer service was superb 👏

I have to say that Mary was very helpful, we spent some time figuring out what was best for me but in the end we had an accomplished result. Thank you Mary Petrosino.

Aaron Z was absolutely amazing! There was no badgering or trying to sell anything we didnt want. We found what we wanted & he got us seen to quickly!

Very kind and accommodating staff.

Great shopping experience. Sales person wasn't pushy or intrusive!

Phenomenal customer service. Worked with Ray who was extremely helpful and made the process seamless!

my partner and I went here the Monday before Christmas to "just look." Ray Harris greeted us by singing "fa la la la la" and pointed at me to finish the rest, which was really fun! He then left us alone as we walked around for ages to sit on couches and take measurements. He checked on us maybe once as we were walking around and never pressured us, which was really nice. We found him once we were ready and he was amazing! Offered us snacks and water, had a great sense of humor that we appreciated, and overall made the whole experience of purchasing our Lindyn sectional the best time ever. It got delivered today and we are so happy with it. Thank you to the Ashley store and especially to Ray, as we are now happily sitting on our new sectional. Here's to the many naps I will be taking on this bad boy!!

The experience was good, the store staff were very knowledgeable of their furniture and helped me find what I was looking for. I am happy with my purchase however the salesman misquoted the delivery cost. It was higher than he said he thought it would be.

We are very happy with Ashely furnitures quality! Thirteen years ago, we furnished our entire home with their products and have been consistently impressed with the quality. Recently, we returned to buy a vanity for our daughter, and once again, we had a fantastic experience. Doug, our salesman, was exceptional both times, making the process smooth and enjoyable.

Nasheyah was a great help when we went in to look then purchase our new couch. She was respectful of our space and time. She was there if we needed to ask any questions. She was very helpful when we finished our shopping experience and chose our couch. Nasheyah was great to work with and we enjoyed our experience at Ashley.

Stopped in to take a look at furniture, with no intention to buy today… Ray was absolutely awesome, down to earth and friendly. We ended up getting a sectional couch that we really like, and Ray set us up with some great discounts during the VIP event. Thank you!

Ray Harris was exceptional. Worked hard for our business and gave us a great deal.

Very clean, pleasant staff, patient and friendly

We furnished our whole house this weekend. Our experience with the salesman Ray Harris was absolutely incredible. From the second that we walked in, he greeted us with a big smile and let us browse, no pressure. After we found what we were looking for, he assisted us in the financing and ordering process. I highly recommend Ray Harris and Ashley Store in Amherst NY.

Our Sales Rep Ray Harris gave us an excellent experience! We've been repeat customers for 10 years, hands down he's the best associate. We left feeling valued and confident with our furniture choice.

My fiancé and I recently bought a house and needed a new couch. I have always liked Ashley’s Furniture and everyone is so accommodating. Chrishawn L was so knowledgeable and kind to us! He listened to exactly what we were looking for and he found the exact couch we wanted. Definitely will be coming back to Chrishawn to look at more furniture in the future.

Cameron was a pleasure to work with. He was friendly, listened to my concerns, and helped me find what I was looking for. I think he represents your business well

Cameron was very pleasant to work with

Was a great experience excellent staff

Ray is the man

Customer service was amazing Amy is a outstanding worker very knowledgeable and has great skills in what she does pertaining her job sociable very organized and great people skills

Awesome customer service . Amy went above and beyond

Very satisfied with my experience today ,sales department was very professional and helpful

Friendly, informative, helpful. I enjoyed my time with my sales representative. Thank you!!😊

I was happy 😊 with the service I received. Doug was very helpful and friendly. I will be back. Also, this past week, I called the store to reschedule my delivery. A very nice lady named Mary helped me. She made sure I got the dates I wanted. I have been very impressed with the service I have received at your store. Thank you. As I said previously, I will be back.

Fantastic sales team, good discount on furniture and quality furniture.

Bill met me at the door and stayed with me until my order was complete. He was not overbearing just there to answer any questions. Bill did multiple pricing checks for me. Very pleasant experience with a really nice customer service rep! Thx Bill! Can’t wait for my sofa & chair to arrive

Went in to buy new bedroom sets for my kids. We were told that we get half off the bedroom sets if we buy a mattress. I didn't need a mattress, but decided to take advantage of the deal. Bought a 3k mattress, which when delivered, felt nothing like the mattress in store. Went to return it and was told I had to get an equally priced or more expensive mattress because they would not give me back the difference. Wind up with a 5k mattress. Fast forward 2 years later, 3k in interest was added to my account because they but the bedroom sets at 24 months for 0% interst instead of the 72 months that was the reason we went in in the first place. Went to the store and they did nothing to fix it even though they made the error. Now I have to pay thousands in interest instead of interest free for 72 months as I was told when I bought the furniture. I will NEVER shop at these scam artists again. Scum bag sales people lie to you to make a buck and then the company refuses to help.

Mary was my personal shopper, she was amazing and very patient. Helping me decide with my purchases . Showing different items and was knowledgeable.

Ashley’s furniture is amazing. Amy helped me purchase my first couch and she was very patient and insightful. She looks out for veterans and her main priority was making sure I left with a smile on my face.

Agreed on a price on the couch set and by the time I get to go cash out they added 300$ on the price because the salesman forgot to add something , I told the salesman’s to ask the manager to offer the original price agreed upon and they only offer to take $50 bucks off . Black Friday sale was more like a rip off sale because I didn’t save a dime by going into the store it would have been cheaper to order online and not waste 2 trips going into the store . First and last time ever buying from Ashley furniture again !

Aaron was great in helping me find my new couch! Love it!

Mary is a treasure. She made the experience of furniture shopping such a pleasure. We are very happy with our purchase and look forward to its arrival!!

Great buying experience!

Ray was fantastic and very helpful!

Very good experience

Very nice good quality furniture friendly people

So far so good! Amy was very knowledgable and pleasure to work with. Would recommend her. I will update once I received the furniture.

The quality of furniture stands above the rest. Amy the Mgr was fantastic! So patient, and really helped me with couch I was looking for. The entire process was easy and efficient. Highly recommend! A+

Jake was very helpful in solving my issue with an online order I placed. He suggested some options and I was able to make a purchase I was satisfied with. Need more like him.

Walked into the store was greeted by Mary who told us to take a look around and if we needed anything she would be around which she was great customer service and no pressure

Amazing customer service!! Minhaz Hossain was very professional and answered our all our questions and on time for our appointment!! Would definitely buy from Ashley again!

Mary, our sales person was very helpful and took us around the showroom, allowing us enough time to look at everything and had great suggestions.

Great job , great delivery guys!!!!

We had a great experience working with Amy. She helped us find what we were looking for and was very knowledgeable. It was clear that she took pride in being thorough and meeting our needs.

Amy was amazing and clearly explained the multiple options and colors available. We will definitely be coming back to Ashley’s!

We had a wonderful experience picking out our new couch. Our salesman was very helpful and friendly.

The salesman was very knowledgeable about beds and was very helpful and polite. I am sure I will be satisfied with my choices.

The salesman Ray made the experience easy. Everything was great!

I definitely recommend Ashley’s furniture. My salesperson was Raymond Harris. He was so great. He was very patient and informative. I love my furniture.

Our salesperson Cameran was fantastic and really worked with us on the pieces we purchased.

Amy was super helpful abd got us evetything we needed

Jake was the perfect kind of helpful! He introduced himself initially and then let us go about our business and shop. He checked in on us when it looked like we had questions, which we did and because of his salesmanship, he got our sale. Definitely ask for Jake!

Jake was a great salesman. Everything was very quick and efficient ! Thank you Jake!

Chrishawn was super helpful throughout the whole process

We needed barstools for an upcoming family reunion. We had unexpected work trips and ended up waiting longer than planned to find one. The team went above and beyond helping us to find a stool that matched our room’s color scheme/vibe AND to get the stools in our hands by the reunion. Thank you!

One year ago in October 2023, we spent $2400 on a couch and loveseat. Since we were shopping at Ashley Ashey is known for quality, we trusted that what were were purchasing was good quality. We were wrong. We were also sold a protection plan which we were assured we would be able to use even if we moved. After just a short few months some of the wood frame in the loveseat broke then just recently a large piece of wood frame on the couch broke. When we bough the furniture we also asked about how much weight the furniture can handle since my partner and I are each about 270 pounds and both of us are usually not on each couch at the same time. We wanted to use our protection plan so I filed claims for the damage. Both claims have been denied claiming that it's normal wear. We also called the store where they claimed they can't help us with repair because we moved from Buffalo, NY to Wilmington, DE. This is outrageous! Furniture from Ashley is supposed to last longer than 1 year. We shouldn't have had to worry about replacing this for up to 10 years.. Also, the sales reps at the store shouldn't push protection plans that we can use and claim it's the best plan and hassle-free. I am not taking no for an answer. This is not over!

Righteous recently moved into a new apartment in Amherst. It’s been about a month. I’ve been shopping around For the right furniture. Our last stop was Ashley furniture I would give all the credit to your sales rep Cameron. Give us cities and not like all the other sales people I ran into. Had a way of putting us at ease right away. It made it easy to make a decision. We worked them pretty hard, but he came through. Maybe we were just lucky to get him as our sales rep. I would gladly refer anybody I know, and I would be confident that they would be in good hands.

Ray and Burt were very helpful in helping me find a mattress that fits me and my sleeping style!

Great customer service. Delivery was delayed til 9 pm but we were fine with that. Well worth the wait. The delivery team was beat after already putting in a 10 hour day and multiple deliveries but they came in smiling and pleasant. Very professional and once again, Ashley did not disappoint.

I went to purchase a new mattress today, I got a great deal on an amazing mattress.

Ray Harris was easy to work with and has a great sense of humor. Thanks Ray!

Cam gave us great service, was very patient and helpful.

Ordered a sectional, loveseat, and chaise with the Amherst Ashley store and it was a great experience purchasing. Amy made the process very easy and quick. Their financing option was very efficient and easy to complete. Looking forward to our new furniture arriving in a few weeks.

Very helpful and easy to work with.

Showroom had excellent lighting and selections to choose from, staff was friendly and courteous and our home furniture consultant, Raymond Harris, was very knowledgeable about inventory, treated us like family and made the whole experience from shopping to purchasing very comfortable. Highly recommend the entire store.

We walked in and were welcomed by Philip. He listened to what we wanted and offered suggestions, he was knowledgeable of the products! He answered all of our questions and was very personable. Great salesman.

Jake was wonderful and patient with us as we made our decision on a couch.

Great customer service and large selection of furniture.

Got exactly the couch I was looking for and getting it delivered earlier than expected! We’ll see how it looks when it arrives

Ashley Furniture is great. Competitive prices and impressive selection. But our experience shopping for furniture was defined by the qualities of the salesperson we worked with. Working with Tasha is as good as it gets. She seems to instinctively understand that the only reason we’re going to buy something is because it works for us. But within that space Tasha helped us find things that we wouldn’t have without her. She is considerate, cool, and has a great sense of humor. And inspires the kind of loyalty that will bring us back to Ashley.

Jake is great, I recommend going to see them for all of your furniture needs!

Great customer service, very knowledgeable, quick delivery of our selected furniture.

If you want the best quality furniture at a great price, go to Ashley and ask for Aaron. He is professional, knowledgeable and his customer service is top-notch. I highly recommend Aaron and Ashley Homestore!

Great customer service!

What a wonderful store! Loved the show room. Cameron greeted us and then followed up with us throughout our shopping experience. He was helpful but also let us explore on our own. We left with a new living room set! Thanks for such an easy experience. Cameron was awesome!

Very professional and helpful. Not pushy. Good selection.

Excellent experience as always.

We had a great experience buying our couch with Jake!

Was very easy to deal with.Salesperson was great

We worked with Amy O'Keefe at the Ashley Store on Alberta in Amherst, NY. She was professional and enjoyable to work with. Made the furniture purchasing experience stress free and fun. I highly recommend her to any future customer and the next time we shop at Ashley we will request her.

Great environment, great prices, and great customer service.

Doug was awesome and so patient with us! Very happy with our experience.

Friendly salesman, low pressure. Knowledgeable. We would go to Chrishawn again.

Thank you Philip for helping us with shopping for the right mattress! You were very knowledgeable and patient. We're glad you were able to help us especially with setting delivery up so it was easier for our backs. Enjoyable and attentive help, we're glad to be shopping here again!

My husband & I went to Ashley’s today to purchase a sectional and dining room table set. At the Amherst location, we were immediately greeted by Phil who was very helpful in suiting our needs. He jumped through hoops and did everything possible to not only help me get the right price, but the right sizing/fabric details for all the furniture I wanted. Phil was welcoming, attentive, and very personable. The store itself was clean and very large with many different furniture options available. Thank you so much to Phil & the Ashley Furniture team for suiting our every need!

I always gets my furniture at Ashleys.I had Conner and Amy take care of me. They were great. Amy took the time to figure out a layout. They couldnt have been nicer. Love the store. I always find what I want.

The seller was polite. i am happy.

Amy did an amazing job helping us find the perfect fit for our needs!

Amy was wonderful easy to work with she takes the extra step to explain everything. Very much appreciated!

Very nice and friendly staff! Very helpful and quick to fix an order I needed to change due to size restrictions. Doug and Cam are fantastic!!

Rochelle was AMAZING she showed us some good deals and received us from the beginning she was every step of the way with us, she was great! Super nice 🫶🏻

I recently purchased a leather sleeper sofa from the Ashley store in Amherst NY. My sales associate, Rochelle,made the whole experience both informative and enjoyable and I would not hesitate to continue using Ashley as my furniture store!!

Tasha was a fabulous help to us. She was knowledgeable, charismatic, and extremely fun to work with. She was able to get us to a price that we were comfortable with and was extremely patient as we discussed our decision. Could not recommend Tasha or Ashley more to anyone looking for new furniture!

Great customer service, we were left alone until we asked for help which is always a plus when it comes to making bigger purchases. Our salesman jake was accommodating and very helpful. Would do business again with this location.

Amy from Ashley Furniture in Amherst was wonderful to work with. She listened to exactly what I wanted in a couch and mattress and showed me items that were just what I was looking for. She was extremely knowledgeable about all the products and their features. If I ever need furniture in the future, I will definitely go see Amy again!

Great store. Large selection. Delivered right on time

We had a really great, and efficient experience with Ashley furniture! Our sales rep was very courteous and helpful in explaining the different features and options with no pressure. The purchasing process was very efficient and had direct access to our sales rep via text and phone. Delivery was flawless and within two days. We will be back again.

Went to Ashley during the Labor Day sale. We were working out a multi piece with our sales person Phillip. During the negotiations we had a change of heart due to the size of the table were about to purchase and went to only buying one recliner. Phillip went out of his way to secure “special pricing “ and we purchased the chair. Phillip is a great guy to work with

I was able to get financing with the help of Nasheya who’s a great salesperson! If you ever go to Ashley Furniture in Amherst, please ask for her. She will do all that she can and more to get you what you’re looking for! I can’t wait til I get my furniture! I’m so excited! Thank you Nasheya! 😁

I was happy to place an order over the phone, as I desperately needed a cabinet & chairs. Nasheyah was so helpful in getting it accomplished from my online selections. She was very thorough, taking care of the assembly & delivery details as well. I was very pleased with her service, savings during their Labor Day event, and the merchandise quality! I found exactly what I was searching for; the colors match my decor perfectly. Thank you for helping me!

Amy was amazing. She spent alot of time with us trying to find the best furniture to furnish my mother's new living space. She was very knowledgeable and she made me feel like I was talking with my friend instead of a sales person. Amy also gave us choices. I went to 3 other stores in that same day to see for my self that Ashleys furniture had way more selection, up to date merchandise and better quality then those other top furniture stores. Thanks to my new friends Amy and of course Ashley made it affordable to furnish my mother's whole house. Thanks and I wouldn't waste my time anywhere else. Thank you... Danielle♥️

Thank you Amy O’Keefe!! It’s was such a pleasure meeting you. Professional and Personable! So excited for my new recliner! We will certainly always ask for you when we are ready for new pieces!

My husband and I are very satisfied with Ashley, our salesman, and our experience with buying our furniture. We were able to pick the delivery date that worked best for us, and we can’t wait to get our new family room furniture

From the min we walked in down the red carpet into the store, we were greeted by Rochelle Thompson, who was very professional. If it wasn’t for her we probably would not have purchased our living room set.

Rochelle T was excellent. Very helpful. I’m glad I was gonna go down to the competition store down the street, but she totally got me on it

Absolutely loved our salesman Chrishawn Loder. Very down to earth and Honest.

Shopped for a new king bed and had great luck working with Conor. Ended up with great deals on an entire set - mattress, bedframe, and adjustable base.

Rochelle Thompson was amazing all around! She gave great advice on style and color combinations. She was very personable and we had a great time picking out my livingroom furniture. If you are heading to the Amherst location, ask for her, she is the absolute best!

Rochelle T was great, amazing balance of providing help and information all while giving us enough space to make our own decision. Very content with our experience at Ashley Furniture!

Lovely sales person, and great service! I will definitely do some more shopping.

Ray made our experience enjoyable and easy. Would certainly deal with again

The Christian loder was very helpful, was great and very knowledgeable and helped me out a lot.

Rochelle was very knowledgeable and showed us all our options to make sure we could make the right decision. I liked the option of texting and helped make the process easier and keep in touch to come back and place our order. Thank you again!

Tasha was a wonderful salesperson she was very kind and helpful

Went in late on a Sunday and a wonderful associate named Rochelle helped my wife and I find the perfect couch and we couldn't be happier.

Rochelle t was a big help I definitely we shop again she was very helpful I can’t wait to set my home up.

Great service and personal care given to us by Rochelle Thompson. She made the experience of purchasing a piece of Furniture easy.

Very good experience there gave us good deal on bedroom set . And mattress . Was good quality and cheaper then others we looked at and better quality. Saved a few dollars ! Got better then we expected for way less. My wife was happy.

We had a super great and straight lines experience here. Rochelle was extremely helpful, patient, and fun. We are super excited for our new furniture set!

Had a great experience working with Rochelle! She got us a great deal and was very knowledgeable

Rochelle greated us as we walked in and we immediately felt comfortable with her. She took her time to show us exactly what we were looking for. I highly recommend seeing her for your furniture needs.

We were met by Rochelle. Very professional and pleasant. Knew exactly what we wanted . Looking forward to having our new furnishings in our home soon .

I would like to thank Tasha and the team for taking the time with my family and I. We had a lot of questions and ideas, Tasha helped make it a seamless experience.

Amy O'Kief was fantastic to work with selecting a new mattress. She was very thorough asking questions about our health and sleep habits to help us find a perfect match. The mattress we fell in love with was outside our budget - but Amy worked to help us find something comparable that fit our budget. She was so patient with us and our two kids ages 7 and 10 who were curious about everything. It was our first time shopping at Ashley and we will definitely be back thanks to our experience with Amy. She is the best!

Rochelle was very friendly, bubbly and welcoming as soon as we walked in to Ashley Furniture. Rochelle made sure we were going to get the best price and that our son would be more than happy with his new bedroom furniture!

Very satisfied with my salesperson. He was very courteous and patient, and very helpful in my selection of furniture.

Mr. Raymond Harris was very professional and customer oriented. He also showed that he was a loyal and out standing sales consultant.

Ray Harris was phenomenal to work with. He took his time with us, gave us all our options so that we could make informed decisions about our purchases. He was courteous, professional & has a great personality. This was at the Amherst location. We will be making a few more purchases in the near future and will be asking for Ray. If you need a great experience for a task that can be daunting, Ray is your guy. Thanks Ray!!!! See ya soon

Renee B was Ana amazing sales person. Directed us to the furniture we were looking for. Didn’t hover or push, gave us time at each set to determine what we wanted best. Thank you Renee

Great deal on a sofa and love seat..friendly staff ..would definitely recommend Ashley's..

Working with Tasha was a pleasure she is very kind and patient. I will continue bringing her more business in the future

Lisa & Amy were great to us! Lisa helped facilitate us working with the right salesperson for our needs and Amy spent a majority of her afternoon with us as we bought furniture for most rooms in our new home! 10/10 :)

James was very helpful & Ashley has a nice selection.

Rochelle was amazing. She was detailed, informative and able to get me the best price on our bedroom set!!

Rochelle went above and beyond… thank you 🙏🏼

Rochelle was AMAZING! She was very friendly and professional. Our experience was quick and easy. She helped us with every question asked. We ended up purchasing a beautiful recliner. This was a wonderful experience. I would recommend Rochelle to everyone . Thank you .

Great service

We had a wonderful experience today at Ashley Furniture working with the sales consultant Doug Collins. Doug was knowledgeable, friendly, and extremely helpful. He was not at all pushy as some sales people can be. Due to the fact that Doug was not pushy, I asked him to answer some further questions for me which he did, and decided to make another purchase from the store.

From the moment my wife and I entered your store we were greeted by Rochelle Thompson, and as we talked about how it was meant for us to be there and meet Rochelle. She was very nice and helpful with our needs.we came back the next morning and perched on new bed. We are so pleased we met Rochelle. 😊

Jim was so kind and helpful in finding the perfect couch for my apartment that also fit in my budget. Super friendly staff, would recommend going there for any furniture needs.

Very friendly and helpful made sure I got bang for my buck thanks again Aj!

Friendly and knowledgeable.

I recently had the opportunity to experience the customer service at Ashley Store, and I must say, it was outstanding. From the moment I entered the store, the staff were warm and welcoming, eager to assist without being pushy. The sales associate named Rochelle was knowledgeable about the products and helped me navigate through various options based on my needs and preferences. She took the time to answer all my questions and provided valuable insights to help me make an informed decision. What stood out most was their attentiveness throughout the purchase process. They ensured that all details, from the order to delivery arrangements, were handled smoothly. Additionally, any concerns or issues that arose were addressed promptly and professionally. Overall, my experience with Ashley Store’s customer service was highly positive. Their team demonstrated a strong commitment to customer satisfaction, making the entire shopping experience pleasant and stress-free. I would highly recommend their services to anyone in search of both quality products and excellent customer support

We worked with Ray Harris and he was very helpful. Great sense of humor. He waited until we wanted his help then he suggested some items for us to look at. Never made us feel rushed or pressured to buy. We will definitely shop at Ashley's again.

Rosolyn was so nice to work with. I highly recomend her. I had to change my order and she was very helpful.

1st time in showroom , a lot of beautiful furniture , Connor very helpful and full of answers. Thankyou!

I can’t imagine going anywhere else for furniture. The second I walked in, I met Rochelle Thompson and it was truly meant to be. We spent 3.5 hours together and I never felt rushed or pushed to make a purchase. Rochelle took an extremely stressful and emotional situation for me and made it as seamless as possible. I left feeling invigorated and excited for my new gorgeous pieces to arrive.

Rochelle Thompson at the Amherst location was awesome! Patient and not pushy! Strongly recommend asking for her

My daughter is moving to the Buffalo area for job and needed living furniture for her apartment that she’s moving into in a few weeks .. Amy really helped us out picking the sofa and loveseat that was in the price that I wanted to spend .. We were able to schedule out as well the delivery so that the furniture would be delivered the day my daughter moves into her apartment! Very pleased with customer service!! Thanks Amy for a great sale !

Spent more than I wanted to but a very good deal and will be well worth it in the future

Good selection and pricing. I was looking for a bed in a box and that’s exactly what I walked out of the store with.

I financed through Ashley’s with TD bank. I’ve been trying to obtain my account number for WEEKS. I have called TD and Ashley’s multiple times. Customer service will leave you on hold for hours until you just hang up. I called the store to see if I can get the account info from them and I was told they can only see what I can see online. They have updated their online account system so you can’t see your statements or anything. All that’s there is what you owe. They have sent numerous emails stating that they have long wait times due to outside factors. I can see for a day or 2 but WEEKS?! I bet when the bill is due the system works to make sure that bill is paid, but something so simple as an account number wouldn’t be available to a customer! No way to call anyone! They opened the phone lines today at 10am, I called right at 959 am, it’s 1045am and I am still on hold . I will be dedicating my entire Saturday to see if I can get an answer on my day off. Absolutely non excuse for something like this for WEEKS! Please do not finance from here. It’s everyone’s fault but theirs!

Recently purchased a new bed and living room furniture after several years! Amy O was extremely, helpful, kind and patient with us ! Great service. Thanks Amy!

I haven't received my purchase yet but I am a loyal Ashley consumer because of quality, price and knowledgeable sales associates!

James was great! Very personal, professional, and knowledgeable. I appreciated his customer service and patience!!!

Cameron was awesome. No pressure and we found what we were looking for!!!

Cam and Ham are the best salesman we've ever dealt with

Amy, the associate, came through for us again with excellent customer service. We have dealt with her before with a purchase. Thank you Amy!

From our sale person Ray to our delivery our communication was stress free. Would highly recommend Amherst location to purchase furniture.

Sales man was great love what we purchased everything was great... Could train the greeters to be friendly may help your business

Rochelle was nothing short of amazing! She answered our questions before we even asked them in some cases and was extremely helpful without being overbearing. We had a fantastic experience.

Cameron was great!

We worked with Ray at the Amherst location and he was fantastic! Worked with us and gave us a great deal on a leather sectional.

They have everything I want from cheap to expensive and everything has a price with it. The treatment is elegant and wonderful. Thank you, thank you.

Thank you Rochelle for great service today. Very friendly and patient while I was shopping for a new living room set. Was a good experience and thanks to you was able to find exactly what I was looking for.

We had a very positive experience. Our salesperson Phil was very knowledgeable and worked hard to ensure we got the best value for our money. We love our theater seats.

Just bought a bedroom and dinning set. Ray was absolutely fabulous and has a great, inviting personality. First time I think I enjoyed a sales experience.

Phil was the best! He was so patient, and did every he could to get me the best deal! We so appreciated his professionalism, dedication, and willingness to go above and beyond. He provided such amazing service!

Had a great experience buying a mattress here!! Big thanks to Amy O'Keefe for such a wonderful time

Excellent service & Great Deals! Will be back

The Amherst, NY location is absolutely stunning! Tons of furniture to chose from! Sales personnel are very friendly and informative. We happened to purchase on a VIP sales day, wow did we save BIG! Thank you Jake Repalone for assisting us and finalizing our sale. Jake walked with us through the showroom and helped us with all of our concerns and answered all of our questions. All of our furniture was in stock and will be delivered in less than 3 weeks! Our entire experience was 10/10. We will definitely be back. FYI the VIP days are once every month!

I could not believe the level of service Rochelle Thompson provided to me. I just moved into the area and am having to fully furnish a new home. She greeted me at the door and I immediately felt that I had encountered a lifelong friend. She listened intently as I talked about what I liked, and she never showed me anything that wasn’t “my style.” While working with her, I felt that no one else was more important than me. For her, it was about making a transaction; it was about connecting with the customer to create a transformative experience. Kudos to Rochelle!!!

Excellent service and experience Phil was awesome

Rochelle did a great job. I got the bad and mattress at a good price. Thank you Rochelle.

Jim and Burt were very nice and helpful as I picked out the perfect mattress for me!

Me and my partner are first time buyers and this store gave us a great start! They were very helpful! Amy was very kind and knowledgeable! She knew exactly what we needed and helped us figure out the financing for the couch we chose! Will definitely come here in the future for any furniture needs!

Cam gave us excellent service over a period of the two days that we worked with him culminating in my purchase of a couch

Rochelle was very helpful and a real good sales representative, I'm very satisfied with her services. I bought a mattress with the adjustable base. She helped me find the best bed that suited me. I highly recommend Rochelle to all my friends for their furniture needs.

Great experience at Ashley’s. Shout out to Nasheyah for all of the help.

From the first contact on the phone to Jake’s great customer service it was a great experience.

Tasha was amazing and very patient with us!

Rochelle did a great job!

My consultant, Tasha B was very knowledgeable about the product that I was looking to purchase.

Rochelle a pleasure to work with ! So helpful and sweet. Very thorough going through the store with us . Overall the entire process was smooth Can’t say enough about her, absolutely amazing!

Rochelle was a great help. Assisted me with everything I needed. Knows what she is doing!

Just purchased a sofa, XL chair and a swivel rocker. Rochelle took excellent care of me from the start, greeting me with a big friendly smile. This was a fairly busy night where several associates seemed to be juggling multiple customers, but she was gracious with me and wasn’t flustered or rushed. I ended up borrowing a pillow to bring home since there are no fabric swatches, and this meant showing my ID and credit card. Rochelle asked another associate to help me with this fairly quick process (she was mid-checkout with another customer) which I had no problem with. The other associate, who currently had no customers, clearly did not want to help me, which I realized through her facial expressions & body language after she tried to find another associate to help me. (This is why I highly recommend going right to Rochelle!). After taking about 5 minutes of her time, Rochelle made a point to thank me and say she’d see me when I returned. I returned today to make my purchase which Rochelle made so incredibly easy by having my cart all set up for me after some text communication. She went over every item, double-checking the online price and matching it, which I did not ask her to do. Rochelle went over the protection plan with me in detail, and didn’t push me to buy it (which I did) but just honestly wanted to make sure I understood what it offers. She wasn’t pushy at any point and was incredibly friendly and REAL. it’s refreshing to find someone in sales you feel you can really trust. I HIGHLY recommend Rochelle and will be going back to her for all of my future furniture purchases! I’d also like to mention Jake, the Sales Manager on duty, who was extremely helpful with j formation and very friendly.

What a great and easy experience I had dealing with sales associate Tasha Brinson! She was very patient and helpful in assisting us with picking out our new furniture set, helped us measure to make sure we had picked out the appropriate size to fit our room! Great personality as well thanks so much!

She was a really nice and pleasant lady. She was so helpful and gave so many options! She really helped us think things through and make a decision!

Raymond was excellent. Super personable and hooked us up with a great deal. Highly recommend!

Beautiful merch at great prices. Ask for Rochelle (Rocky) if you go shopping. She's the best!!!

Cam took good care of us. We were looking for a couch and ottoman. He assisted with finding the perfect one for our needs. I would recommend going through Cam. I will come back for future purchases.

For great customer service and an easy shopping experience, ask for Doug Collins at Ashely Furniture. He was helpful, kind, and efficient, and we purchased a beautiful end table to add to our living room. We would highly recommend Doug and his team at Ashley Furniture in Amherst!

I called Ashley furniture in orchard park looking for a specific model of bed on the floor at one of the showrooms. Unfortunately the model was not in stock near me but we took a trip out to Williamsville to visit their showroom and met Tasha. I can’t say enough wonderful things about her. She showed us the bed, multiple dresser options that matched and was never pushy. She also helped us get a deal when we had a negative experience with a prior bed frame. She helped us calmly through the financial process and was friendly, patient and very helpful. Thank you Tasha for all your help! We can’t wait to see our new set for our new home

Excellent service by Jake. He was a pleasure and professional to deal with. He was informative with our questions. And, I appreciated the fact he was a no pressure salesperson.

We have been shopping at Ashley in Amherst NY for 20 years. This recent experience has been by far the best that we have had (and the other ones were good). Cam, our salesman, was amazing during the selection process. He stopped by to check on us from time to time, but let us talk alone as we determined which couch we loved. We texted a few times while I measured at home and he was easy to coordinate with for the buying day. At time of purchase, Jake came to help finalize the purchase and he was amazingly fair with the pricing! They were both super friendly and easy to talk to. The purchase process was quick and we were there for less than an hour! If you are interested in getting furniture, I highly recommend Cam, Jake, and Ashley Furniture!

Service was amazing very social and great to have handle my business making sure that everything was done even taking time out of there day to help us, Rochelle was such a great help.

Rachel was very helpful , answered all our questions, very nice ! I would recommend her to friends and family

Jake was great help finding us a love seat and chair for my living room. I’m short so he showed us couches that aren’t too deep and worked with us to get the best deal.

Conor and Amy are the best! we were super picky and they were great with helping us out a lot with figuring out which couch we wanted and how we would fit it in our house. We also had Amy last year as our sales person and she has always been awesome. Thank you both!

I made 2 stops in 2 days to the Amherst location. I was greeted and taken care of by Amy and she did an amazing job at showing us all possible options and some good clearance deals as well. My experience was a great one and I purchased multiple items. I would recommend this store and sales associate everytime. 10 of 10

Rochelle was a great sales person. She was very knowledgeable about the various living room sets, and did not try to pressure us at all. She managed to get the price lowered a bit, which mad it possible for us to but the set we really liked. 5 Stars !!!

Friendly service, didn't feel pressured at all. Good selection of furniture on the floor to look at.

Rochelle is an amazing sales associate, we were able to select and purchase our new living room set. On top of it all to be delivered in the next few days. Thank you again for being an amazing associate Rochelle!

Wonderful selection and great staff. Rochelle was amazing!!!

Quick and easy. Prices competitive and a wide selection to choose from.

Ray was extremely helpful and great to work with.

Rochelle Thompson was awesome. Super friendly and efficiently helped us select the dresser we wanted!

I had an excellent experience working with Rochelle today!! I gave her ideas of how much space i would be working with and she found the most perfect options! Love everything that I purchased. Thank You Rochelle!! Was so great working with you, I’ll be back!

We had a positive experience purchasing a sectional couch at this particular store. Our salesman, Conor, was flexible when it came to scheduling a follow up meeting/consultation and helped us narrow down the options based on style and budget. He provided us with information we needed and was patient, allowing us time in-store to select the right couch for our family.

My husband and I came into Ashley Home Store just intending on looking around for a couch for our new home, as soon as we entered the store we were greeted by the lovely Rochelle! She was so very friendly and informative, she first just asked us what we were looking for and showed us the aesthetics of each side of the store and the sale going on for the store. I would love to also note that she did not make my husband or I feel pressured as she did not follow us around the store but occasionally checked in on us to see if we had any questions or concerns about anything we were seeing. She had seen we took interest to one particular sectional and showed us many different similar options with similar sizes and prices, she managed to show us the perfect sectional which happened to be on a major sale also assuring us that she would also help us with additional discounts if possible as price was important to us, she also gave us some great advice about care and management for the piece of furniture. We were also able to then look around more once we selected that item and we were offered bundled pricing which also gave us more time to make an even more informed decision. Again did not feel pressured or pushed to buy more or bundle more items by Rochelle, once we decided that we were only comfortable in purchasing the couch that day. As we were taken throughout the purchasing process we were given several options and able to work together to find the best option for us. Rochelle went over everything several times and was super thorough which I appreciate so much just incase I was missing any stipulations or fine print stuff. Rochelle made me feel assured that what I saw on the paper is what I was receiving she made the only process that may sometimes feel daunting, feel easy and breezy, fun and exciting! It felt so refreshing to receive such amazing customer service and I would recommend her to absolutely anyone! Any furniture buying in the future I will definitely be contacting Rochelle, we got so comfortable with each other by the end of our visit to the store we all hugged being so happy! We left feeling satisfied and confident in our decision and grateful for Rochelle and her amazing support and guidance. I told her I would love to speak to superior of hers to let them know how impressed I was by her ability to connect and support/help our family with our decision! Such a great experience thank you Rochelle and staff at Ashley home store!

We were just coming in to look for a new dining set but ended up buying instead! Ray was amazing! He was friendly, attentive, not pushy and gave us great deals! We will definitely be back! Thanks again Ray!

Raymond was THE best. From start to finish he made sure we got everything we wanted and helped us get bottom to the dollar. He was incredibly kind and attentive. He even reached out after to make sure we were happy with everything. I could not recommend him enough for all your furniture needs

The sales associate that I dealt with Rochelle was wonderful, just wonderful and pleasant and very knowledgeable it was my other experience with other sales associates that made me give it four stars. I forgot to mention. That got a very good deal. I can't wait to get it.

I had a specific style chair in mind and a price I wanted to be close to. Doug was such a great help to me. My experience was actually fun. We had a lot of laughs. I'm looking forward to my delivery day!!

We were very pleased with the customer service we received at Ashley in Amherst, NY. We purchased bar stools online and two were delivered broken. Jennifer was very easy to work with and had two new barstools sent to us very quickly. We will definitely be shopping with Ashley again!

Tasha Brinson was extremely helpful and thorough in my successful search for a new sectional couch! Can’t wait for it to arrive!

Our sales representative (Tasha) was great to work with. Friendly, professional, very helpful. She found us just what we were looking for at the best price available. Also there was a very large selection of furnishings. Will definitely shop there again.

Rochelle had amazing customer service and she was very knowledgeable about products, company, and financing. Make sure you see her!

Service is so Excellent

Jake was fantastic!! I bought a coffee table and a sofa and two pillows!! He was a great help.

Very nice store. Good choices with helpful and attentive staffs.

It was great working with Rochelle. She’s so kind and goes above and beyond to help you.

Ms. Rochelle at Alberta Dr. was great, she went above and beyond to help us find the perfect bed for our new home. We will definitely come back!

Purchased a bed set and a mattress. Had a very good deal and an amazing salesman named Ray. Ask for Ray if you want someone that’s knowledgeable, personable and won’t pressure you into anything.

The associate Jake was really helpful.

Ray was wonderful to work with!! We were in and out in record time. He was straight to the point and extremely pleasant. Would give 10 stars if I could. Definitely will work with him again for future furniture needs. Highly satisfied customer.

Sales person was very helpful, not pushy and professional.

Just want to say thank you Rochelle was Very helpful communication wonderful she did a wonderful job I will be back

Bought an over $500 recliner over two years ago and had it delivered/assembled. At first I noticed it might be cheaply made, despite that fact I felt maybe the important parts of chair would hold up. Did not happen. No springs in seat cushion, only a cheap piece of foam, cheap imitation upholstry stapled in back with no foam at all. The more I sat in the chair over time the more sore I got, legs, back, forget reclining, the padding is so cheap or non existent it is like laying on a floor. Tried putting pillows on seat or back ,did not work. Beware of the quality and do not assume like I did, go in person and try them out. Amount of money spent sometimes does not matter. Disassmbled and put to curb, money wasted. Update: Spoke to an sales agent regarding this issue. She tried to blame it on a "third party seller" however upon further checking this brand (Bladen) is an Ashley brand designed by their business. If you do not want poor quality avoid this store or choose another brand. Personally I am not going back to shop with them. A furniture store selling "knock off" furniture is not acceptable, maybe for a budget store.

Customer service was excellent.

I have purchased many items from Ashley over the years. My latest purchase was the best I have ever experienced. Phil Maresca went above & beyond any salesperson I have ever dealt with. His knowledge with mattresses and pillows was phenomenal. He was by far, the best I have ever dealt with. I highly recommend Phil.

Great products and service. Bailey was the best and got me in and out in a jiffy.

Phil was a WONDER to work with from this location. We came in with a plan, wanted to get the basic furnishings for a brand new apartment and he was right there along with us, got us an amazing deal and knew we meant business. Ask for Phil!

By far the best experience I had shopping. Rochelle made the experience so easy and was very patience and thorough with explaining the process from financing if you need, to delivery. Definitely will come back !

Had a great shopping experience special thanks to Rochelle Thompson for being an amazing sales agent definitely recommend to buy furniture from her

We just purchased two beautiful rocker recliners and an attractive area rug from Ashley Furniture in Amherst! Rochelle was fabulous, so helpful and a great listener. She helped us think thru our space, colors and accent area rug to pull it all together. The experience was great, we'd recommend her! Looking forward to the delivery of our furniture! Thank you!

Rochelle Thompson was the best salesperson. She was very patient and kind.

I've been homeless for a year. I just rented an apartment and now I have New quality furniture from Ashley. I was very pleased at the service I was given at the Alberta Drive store in Amherst New York store Trisa was the sales clerk. This is not the first time I bought furniture from Ashley furniture and will not be the last time either.

Furniture purchased in March. Scheduled drop off for early May. Furniture than put on a delay so new date is May 28. Delayed again new date June 3rd. June 3rd arrives won’t deliver furniture because my daughter who turns 18 next month isn’t 18! I was never told about the age issue. Must reschedule again. Furniture however is very nice price is good customer service at time of sale was great. In there defense I knew the wait would be long. But not into June.

I had a fabulous shopping experience at Ashley with Ray. Ray was helpful and friendly, and took excellent care of me! I ended up getting exactly what I wanted at a great price! Excellent customer service! Thanks!

I had a lovely experience today. Bailey was exceptional and made me feel like I was being very well taken care of. I would highly recommend her to anybody. I am so excited for my new chaise!

My experience with Ashley is always good. Doug Collins was very helpful and knowledgeable.

Awesome customer service. Amy was the best!!!

The store had wonderful merchandise, reasonably priced and available. But the best part of the experience and purchase was our sales associate Bailey. She was extremely knowledgeable and was available when we needed her. Her sales skills were spot on and I’ll be back to Ashley to buy more furniture soon! Look for Bailey! Store manager was great as well!

Rochelle was informative and very personable! She made our buying experience effortless!

Doug Collins was very helpful and the best part not pushy

Where served by Rochelle she helped us find very affordable products and identified some very good discounts for us. Thank you very much. Very good shopping experience.

Went in looking for a mattress and Jake Repalone helped us out. He made the experience finding a mattress seamless and enjoyable. Highly recommend working with Jake!

If you want a great sales assistant at the Amherst Ashley store, ask for Ray. He did a wonderful job in showing us every available sofa bed that was either in-stock or could be ordered. He was a pleasure to work with, extremely knowledgeable, delightfully humorous, and extremely courteous. Those traits are not ofton found in today's world. There was absolutely no pressure to purchase from him. Because of his thoroughness, we did decide to make a purchase of a sleeper sofa, oversized chair and large ottoman. If you want the best shopping experience in the Amherst Ashley Store, ask for the best-his name is Ray.

Very good helpful service! They wanted to be sure we were walking away happy with our furniture choice along with a great price! Very pleased with the overall service!

From the moment we walked in, until the moment we walked out (three visits later), Rochelle listened, had the patience of a saint, and was extremely helpful. We literally came in for a kitchen table, but after seeing the sales throughout the store, talking to Rochelle, and literally contemplating other furniture needs and wants, we bought the kitchen table, a server, a frame and mattress (for guest room), and a new bedroom set for ourselves. Will we be back a 4th time? Most likely in another year for couches....and we will be going right back to Rochelle. We have never laughed so hard or had so much fun while we were spending money. Usually there is a buyers remorse after big purchases with us, but this isn't that time. Thank you Ashley Furniture for not just providing us with great quality furniture (we bought a living room set 3 years ago that is still looking as phenomenal as it did when it arrived), but with also filling our time with quality employees! This was an especially difficult time for us as life was throwing a lot of lemons our way (Rochelle only knew about our 11 year old dog that passed in between our visits and the washer and dishwasher that took a dump on us between 3 visits in one week as we contemplated our purchases). With just that knowledge...she was so empathetic. What we didn't tell her, was that we also lost a family friend, and then my godmother in the same week over Mother's Day. So losing our family dog a week later really wore on us even more. The kitchen table was a gift for me for Mother's Day to replace the one we have had while raising 3 boys over the last 17 years. When I say our experience was full of fun and laughter....I really mean, it couldn't have come at a better time. We needed the comedic relief more than anyone knows...and we got it while shopping for a kitchen table. Thanks again for everything!

Tasha was amazing. We couldn't have asked for a better experience. If you need furniture ask for Tasha!!

Great customer service from Raymond Harris was able to address all our concerns in finding the perfect furniture for our new home. He made the purchase process comfortable for my husband and I.

I was helped by a wonderful agent, Jake. He listened to me describe what I was looking for and led me directly to what I wanted. They're prices were better than other furniture stores I checked & the item was in stocks. I will return to the Amherst Ashley for any future furniture needs.

Ray was amazing! He answered all of our questions and was able to price match our items. We will definitely be back!

The salesman who took care of me was very professional and an excellent asset to your store .. Thanks Burt

Rochelle was Awesome!!! Very knowledgeable and we are very happy with our selection

We purchased a number of items at Ashley as we prepare to move. Conor was very helpful and patient as we made our decisions. Great prices and lots of options. Very pleased with our experience.

Rochelle Thompson was extremely helpful! As a first time home owner, she made my experience buying furniture incredibly easy! Would highly recommend seeing her if you plan on going to Ashley’s!

Rochelle S. Thompson was ABSOLUTELY AMAZING!!!!!! 10/10 experience. She was so helpful and patient. 100% recommend if you go to Ashley’s, ask for her!

Ray is the man

Sales person was efficient, knowledgeable, and professional

I had a great experience buying a bed frame and mattress. Ray was a wonderful sales person to work with.

Personable staff! Wasn’t over bearing with trying to get a deal!

Let me take this opportunity to single out Mrs Rochelle Thompson @Ashley Alberta Dr, Amherst for making our shopping experience one of the very best in a very long time. From welcoming, to very practical, professional and knowledgeable Mrs Thompson was able to advise and help us choose the perfect furniture for our home. It was after much deliberation we decided to revisit this store and thankfully it was worth every moment and dollar spent. If you don't believe it, I urge you to ask for her by name- Mrs Rochelle Thompson and you'd be pleasantly amazed and immensely satisfied. Thank you Mrs Thompson and the Ashley team.

Rochelle was great. She was very knowledgeable, found the perfect furniture for me, and she even stayed after the store closed to make sure I got all I needed to get!

The Sales Staff (Bert and Jim) were fantastic. They worked to ensure we got the exact mattress and table we wanted at an incredible price!

Rochelle is a sweetheart who helped me find a great rug at an even better price. 10/10 will come back again.

Today we had the most WONDERFUL experience at the store. Jim, our sales associate allowed us to walk the store and really have the time to look for what we wanted. I had my daughters with me and the associates were so patient with them as well. Lisa the store manager went above and beyond for us to be able to give us exactly what we wanted. And to wrap it up, the teamwork displayed by Jamie was outstanding. Kudos to this team and thank you for helping us purchase everything we wanted!!!

I received outstanding customer service from Conor. He is patient, helpful , kind & very knowledgeable. Conor made me feel comfortable and allowed me to go at my own pace. Not pushy or overbearing which I absolutely loved. The staff present was also welcoming which added to my positive experience. I recommend Ashley Store if you are looking for quality furniture, good pricing and excellent customer service!

Very accommodating, pleasant. Miss Rochelle was indeed helpful and patient. Much appreciated.

Be aware of the pricing! I've purchases from Ashley in the past and probably will again. Big selection of medium quality furniture. Recently was in for a couple items and found Ray, nice sales guy, prices seemed ok, everything was setup for a later delivery and out we went. A week later I wanted to show someone what we had bought and went online and WOAH!!! The online prices were half of the showroom sticker prices even after whatever discounts we got. I couldn't believe what I was seeing but sure enough, reviews told me that this is standard pricing practice for them. No need to get bent out of shape, I called and of course they were "not aware of the online sale" and reduced all the prices accordingly. In the end the delivery went well and everything is fine. One word on the "additional" warranty": There is alot of fine print, exclusions... so be aware before you lay out your hard earned $$$.

Cameron was great very informative with helping me choose a couch

Rochelle was amazing. Thank you for the table!

I had a great experience thanks to Raymond He really helped me out with everything I needed help with, He went above and beyond to make sure everything went well .

Jake is amazing! Can't wait to get my furniture!

Amy O’Keefe was great!! I could not make up my mind on the furniture set that I wanted. Amy was very knowledgeable and helpful. She had so much patience with me. She literally showed me every sofa set in the building explaining about the materials and different decorating options. She was really fantastic! Finally I settled on a sofa and chair and I wanted the rug as well. She ranged it up. She even rolled up the rug and carried it on her shoulderto my car with the assistance of a coworker!!! Thanks so much Amy!!! Ashley Furniture has a Great Employee they are very lucky to have you!

I needed to buy a bed. Cam was our sales associate. He never pressured me. He offered suggestions yet never hovered over me. Had he hovered, I would have walked out. Because he didn’t, but instead was very helpful, I bought not just a bed, but a dresser and night stand. Thank you Cam!!

Great selection, found exactly what I was looking for. Jake was incredibly and helpful and knowledgeable

I have been buying from Ashely Store to furnish my new home.last two years been very happy of the quality of the furniture I had saw a chaise lounge on Line to order so I went to the Store to have them order. They explain to me the different of ordering on Line and the product I am so glad I went to the store Shawn showed me the different of the same sofa in store totally better and better quality in store I bought the in store one and he sold it to me for the same price as on Line Thank You so much great service.

Amy was wonderful. She spent quite a bit of time with me answering all my questions and making sure I was happy with my purchase

Bailey was courteous and thorough. Great service!

Not built to last. Bought two years ago and started falling apart just after warranty. The drawer slide broke when pulling out the drawer and ball bearings went everywhere. Then the side came off the rail of another drawer possibly due to separation of drawer from frame? Either way no longer works. And the second drawer from the top keeps coming out even though it’s perfectly level. I contacted customer service a month ago who said they sent out two side sets to fix it myself, but have not received anything. Payed a lot of money for junk.

Had a great experience with my purchase today. Taneshia and manager were wonderful and so patient with me doing the sale and purchase

We appreciated the help we got from sales person Cameron, he was most helpful. We liked the showroom displays,just disappointed not enough selection for what we specifically needed.

Cam was very professional, listened well and was a pleasure to work with

Phil Maresca at the Amherst store was amazing!!!! Not only did he help me complete a purchase for my job. But also assisted with purchasing a new mattress for home. Phil was extremely helpful and knowledgeable. His customer service was great! I can’t wait to get my new mattress.

The experience I had with our sales rep Mr. Harris was very professional and helped find us a great selection for our couch

Chrishawn was so helpful and easy to work with!

Always great to work with!

Just what I was looking for, great quality and excellent service, thank you Ashley! ❤️

Ray was exceptional at helping me with my purchase! Kind, comfortable personality, made the experience easy. Thanks Ray!!

No problem with service

Not bad, very nice sail person.

Ray is excellent and you must seek him out, best salesman I've had in years, plus he's a comic.. awesome experience

Jake made the whole experience easy. He was great

Had a wonderful experience! Thank you James for everything!!!!👍😊🎉

Editing my review to reflect my final experience. The sales process was excellent, until it came to the fine delivery and I found out that everything we were told was a bold face lie. We ordered a mattress from Ashley, we were told to let it inflate for an hour or two and it would be good to go. WRONG! After complaining 4 hours after arrival that the bed is caving in and folding we were told we can’t sleep on it for 3 days. So what are we expected to sleep on the floor for 3 days? Went back the next morning (ready) which marked about 18 hours since delivery. Still having the same issues. We could not sleep in the bed we spent over $600 on. When telling them I’m 100% dissatisfied with the bed and the process and the lies from the sales agent. They’re refusing any sort of refund or return with a different excuse every time. I spent every penny I had on this bed that I can’t even use or replace with something I can use. Make sure you work with a manager directly and not a sales agent that will lie to you about the entire process. Do not waste your time here. Go literally anywhere else to be treated like a human. . I am disgusted with my experience

Was in yesterday just to browse with my partner and was greeted by their sales associate, Amy O'Keefe! She was wonderful to work with, extremely knowledgeable and personable. We were in the market for some new pillows, she was able to answer all of our questions, and bring up answers to questions we would've never thought to ask! (I didn't know so much goes into selecting the right pillow!!). Loved the experience, loved the sleep I got with my new pillow, and will be sure to ask for her next time we find ourselves at the amherst Ashley's! Even the brief encounters with the other associates were wonderful, there's a great team here :))

It's a shame that I can't buy items in the store and have to wait for deliveries all the time. This was just a small end table

I was welcomed from the moment I stepped in! Irene helped us and was very negotiable on price of couch and ottoman! Customer support was 100% and everyone is so very nice and helpful!

Amy is AMAZING!!! Found my dream furniture here today with amazing service! Thank you Amy!

Ray was amazing, we couldn't have asked for a better sales associate Got us a great deal on the couch that we wanted!

Sales rep Raymond Harris was helpful, kind, and made the experience easy and fast.

Absolutely Loved working with Ray =) He was fun, funny and so helpful!

Sales Associate, Ray Harris, was a pleasure to do business with. He was very professional, friendly and went out of his way to meet my needs while looking for the right dinette set.

My wife and I had a great experience today with Ray at Ashley furniture in Amherst. Would highly recommend for your furniture needs! Had a lot of energy but in the best of ways. Also got a very good deal at the same time.

Salesman Phil listened to our wants and needs when purchasing our couch and accessories.

The staff was very friendly and help me pick out the right table for my kitchen. Will be returning for more furniture in the future

Enjoyed the size of the store & Impressive variety of furniture options. Raymond was very personable, professional and easy to deal with. Check Internet pricing before going though, not thrilled that we weren't offered Internet price on one of the items we purchased, only to find out after reviewing later in the day

Philip was very courteous and worked hard to successfully match a price from another store.

My wife and I are very happy with our purchases in the last couple of years at Ashley Furniture. Amy made sure we had the best possible price and for that, we will be back. Thanks

Had a great experience at Ashley Home store. Salesman Jim was extremely helpful. Would recommend to my Friends and Family

I stopped in the Amherst store to view some couches and eventually went home to do some more research and measurements. When I was ready to order I called, and despite being short staffed (on eclipse day) Ray went above and beyond with customer service. He helped me find the correct configuration of the sectional I wanted since it was not online, FaceTimed me to walk me through the entire process and reassured me by confirming all my information multiple times. Ray was a warm, welcoming, and funny spirit! He made the experience such a delight! I would 100% recommend him personally for any furniture needs.

Went to the Amherst location. Excellent service. Chrishawn went above and beyond to help me with my purchase.

Bailey was awesome to work with. She was helpful and supportive and gave me the best price I could get. Highly recommend. I love the sofa and ottoman, and I can't wait till they're in my house, and I can enjoy them.

Very attentive staff. They help distract my daughter with stickers and little things around the stores while I filled out paperwork. N that was a huge help. Everyone has a smile and the store is huge. So many options and very clean.

Jake was fantastic!! This is the second time we purchased with him. He is our go to person. Just sold us a complete bedroom set!! Will be back to purchase more!!! Thanks Jake

Jake was extremely helpful. He made the process easy and fun. My mother and father in law left very happy with a beautiful new bedroom set.

Ray was awesome. He is all 10 STARS