Ashley | Amherst, NY 14226

Ashley Amherst, NY

Your Local Furniture, Mattress & Decor Store

Turning houses into homes is our mission at Ashley in Amherst. We built our store in Amherst so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at Ashley, General Manager, Jon Sherer, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-296-4334. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Amherst, right across from Wegmans. We’ll be waiting to help you turn your house into hour home!

Customer Reviews
3.9 Star Star Star Star
(1144 reviews)
K Yet 9/20/22

Complete Junk- Dining room table legs and chair legs are constantly loose and have to tighten them. A chunk of wood pulled off the top of the table while wiping it with a cloth. Desk I had delivered had the wrong bolts in the leg and fell right off. The desk chair bottom broke and took almost a year to get a new base. No help with table or chairs because it should be regular maintenance to have to regularly tighten the legs on your chairs- even if its weekly, and the table top was "accidental" damage-even though nothing happened to the table, I wiped it with a cloth. I will never buy anything there again.

Marybeth Hallmark 9/12/22

The sales person and delivery staff were great. Response to 30 day price guarantee is still ongoing. I have made and documented 4 phone calls. Not satisfactory at all.

Amie Hart 9/7/22

Don’t buy the “insurance” for the furniture. Complete scam. They show you this chair that is beat up, but then making a claim is nearly impossible. Lesson learned.

Darrell Keith 8/27/22

Will never do business again with Ashley terrible service

Star Star Star Star Star
L C 8/27/22

Very helpful staff

Star Star Star Star Star
Michael Tomasulo 8/9/22

Star Star Star Star
John Kerner 8/1/22

Nice selection but pricey.

Jeff Johns 7/21/22

Worst customer service ever! I ordered a dining room set knowing there would be a delay in delivery. Got 4 side chairs, then got a call about the table, was supposed to be delivered but got a call that it was damaged, on the day of the delivery. Told it would take another 18 weeks wait. Cancelled the order. Claimed they would give me a FULL REFUND. My card was charged in full upon order. Still have not received a refund. They claim it can't be done at store level, has to be done at accounting. Odd, they could charge me at store level. Got the runaround from the store. Called, left messages, no returned calls. When I cancelled with the salesman, he hung up on me. Called "customer Service line, listened to menu and it said call couldn't be transferred and it hung up. Real nice Ashley Furniture. RUN, DON'T DO BUSINESS WITH THESE CROOKS. PART TWO- So they responded...I texted and I get a response via text about fabric manufactured overseas, which had NOTHING to do with my text. TOTALLY INEPT CUSTOMER SERVICE!

Star Star Star
Margaret Somerville 7/17/22

Trendy decor & furnishings did not match our aesthetic

Otis Night 6/1/22

I was looking for a bed I went to Ashley's before buying I asked what the return policy was and I was told that they would return it if there was a problem. After getting the bed there was a problem and they would not return the bed even though I did not want my money back I just want to get a bed that was not defective. They still will not return the bed even though I was told they would. I've been dealing with them for over 20 years I will never buy anything from them again horrible customer service horrible place to do business!!! Ashley's reply to this review was to give me two numbers 300-8020 end 296-4334 both numbers were useless busy 24 hours a day so in essence I did nothing and I'm not willing to work with me and I am saving now to buy a new bed after buying a new bed in February 2022 it cost me $1300 and I have to save the buy a new bed and I don't know where I'm gonna get the money from but my back is killing me Ashley's is not a good place to do business they have gone downhill take your business to Raymour and Flanigan or subway sales that does good business not bad business!!!! They also changed my review from 1 star to 4 stars now I will give them no stars and they will probably give themselves 5 stars. Ashley's was once a good store they have gone way downhill do not buy from them!!!!

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