Ashley Amherst, NY 14226

Ashley Amherst, NY

Your Local Furniture, Mattress & Decor Store

Turning houses into homes is our mission at Ashley in Amherst. We built our store in Amherst so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at Ashley, General Manager, Jon Sherer, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-296-4334. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Amherst, right across from Wegmans. We’ll be waiting to help you turn your house into hour home!

Customer Reviews
3.9 Star Star Star Star
(1106 reviews)
Michelle Vinson 5/24/22

Terrible. Never again. My daughter ordered ALOT of furniture. Ashley got the financing messed up so they canceled the furniture . But they sure took the money. Took 5 MONTHS for everything to trickle in. Then when they set up delivery, if you’re not there when THEY want to deliver, they tell you you loose out. And they’ll be back in 4-5 months with your table. Unreal!! I don’t understand why anyone would spend their hard earned money with this type of service. Be aware of this if you do!

Star Star Star Star Star
Jibran Mirza 5/19/22

We had an excellent experience working with Nasheyah Dubaishi. She spent time discussing our options for furniture. She compared prices for us and got us the best deal. She also ensured to provide us with the best offers whether online or in store. She went out of her way to make sure that we were comfortable with all the options we were looking for. She was not pushy and gave us space when we needed it. I would highly recommend speaking with her when you enter the store.

Andrea 5/13/22

The worst customer service in the industry. SAVE YOUR MONEY. Beginning with walking in the store and a grown man (salesman) yelling “HEY!” Across the room at me because I was browsing independently. Fast forward I purchased a sectional, used it alone (140lbs) and the frame broke. The sales person advertised one warranty and sold me another that didn’t cover the frame. Went round and round forever with them, they sent out a repair person as a “courtesy” who didn’t fix it. When I called back they told me they already sent someone so they weren’t helping anymore. Do not shop here. Save your money. The practices are misleading, quality is below poor and your sanity is worth more than whatever they offer you

Star Star
Betty Marano 5/8/22

Terrible salesperson,was looking for recliner and he pointed to the back of the store and went off somewhere. Totally different from the Ashley in SC. We went to. All the salespeople here pretty much ignored us. Needless to say we didn't buy here

Star Star Star
Rob P 4/17/22

You'd better like gray. They don't have much in any other finish color. The sales person was friendly, but very persistent and somewhat pushy.

Wade Tyler Sharvon (Lastie_-) 4/6/22

Update. They have done this to me TWICE. They didn't tell me until the day my sofa was suppose to be delivered that it came In damaged and had to order another one. Which could take weeks if not months. Had already thrown away my old one 2 days before for the new one. So now I'm couchless for who knows how long.

Star Star Star Star Star
Gwendolyn dargan 3/19/22

Star Star Star Star Star
Angel Gonzalez II 3/7/22

Our salesperson was very nice and helpful. Prices were good, some very good. Ankle to match the price from their online store to item in their store.

Michelle Atallah 3/2/22

I received a broken bed upon delivery. I have been waiting 7 months for the parts to come in, and continue to sleep on a broken bed. I also paid for an additional “protection plan.” I’ve asked for the bed to be temporarily serviced while we wait for the parts, and was told that they will not do anything until the new parts come in. I was originally told it would be 4 weeks for new parts. Here we are 7 months later…

rayjay1999 9/11/21

One of the worst experiences I have ever had. I am going to make it clear from the start, I am a minority, female, great credit score and have money to spend. I am approached by a minority, female salesperson who unfortunately has some assumptions about me already in her head. First problem is that she assumes I need a store credit card ( I go along because I want to see the outcome of this). The kiosk was acting erratically so after three times of entering my data the salesperson calls over a man who I assume is the store manager but I do not know because he does not have any manners or customer care to introduce himself and say. Then they say try on your phone, then use the store computer and the salesperson can put in your personal data😡. Now what was really making me mad is the salesperson, she repeatedly says the dining table you want will not be here until December, you can save up the $1300 by then 😡. You do not know me, and I do not need you to assume anything. By the way I got approved for a $10,000 credit line, and I then left the store. I closed my account and I will never step foot into this store again.😡

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