Ashley | Amherst, NY 14226

Ashley Amherst, NY

Your Local Furniture, Mattress & Decor Store

Turning houses into homes is our mission at Ashley in Amherst. We built our store in Amherst so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at Ashley, General Manager, Jon Sherer, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-296-4334. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Amherst, right across from Wegmans. We’ll be waiting to help you turn your house into hour home!

Customer Reviews
3.9 Star Star Star Star
(1143 reviews)
Star Star Star Star Star
Carmella Harris 1/28/23

Very helpful, courteous, friendly,and informative.

Dre' Bernard 1/24/23

Customer service is trash! Please don't let something go wrong with you furniture it takes forever! I needed a replacement part for my couch they give you a 1-4week turn around time it's been 3 months and all you can do is just wait bc everything is outsourced. We'll call you back with an update..still waiting on that call.

Star Star Star Star
Caitlyn 1/23/23

Doug was great. I bought a purple mattress with a big discount. Hopefully the delivery goes smoothly.

Candice Kozacki O'Brien 1/22/23

In 2016 we bought a sectional for Ashley on Alberta Dr. Within a year it started falling apart. Despite purchasing the warranty, there was nothing they could do. Fast forward to June 2021, we went to look once again as we could not find furniture we liked elsewhere. Sales person was wonderful. The manager offered to pay for the warranty as a good will gesture for our previous bad experience. We have them another chance and spent $3500 on reclining furniture. Never, again! The furniture is literally falling apart. The wooden frame is collapsing. You sink into the seats, and the arm rest is destroyed.Screws fall out on a daily basis. The usb ports don’t work and the motors sound horrific when you recline the furniture. 95% of the time, no one is there to use them as we work and the kids are away in college. We went in to speak with someone at the store.Manager took all the info and said someone would call in 24 hours. We had to go back 2 weeks later as no one called. We spoke with the asst. GM and she assured us things would be resolved. They did call within a few hours. They were kind enough to tell us that there was nothing they could do other than the warranty would cover the usb port replacement. I explained that no one sits on the love seat or chair as there is only 2 of us here 99% of the time. we literally just realized they were broken at Christmas time when our guests went to sit in them and they mentioned it. The woman said she believed us but the manufacturer’s warranty ( the one that covers frames) was good for 1 year and there was nothing they could do. I would never recommend Ashley. Not only is the furniture cheap quality and breaks down within a year, the customer service is horrible. If you can get someone to return a call , they just repeat, over and over, “ yes, I understand. I’m so sorry this has happened” but they don’t do anything to correct the issue. Stay away from Ashley furniture unless you just want to throw your money away

Star Star Star Star Star
John Fatta 1/16/23

Our sales associate Paul Gallo was very helpful and experienced. He made our shopping experience stress free.

Star Star Star Star Star
Robert Sperry 1/15/23

Great experience with Amy okeefe great sales lady very informative on some new bedding

Mark Carella 1/2/23

Told us everything we wanted to hear so we would place order, once they ran credit card the delivery rate gets pushed back a month, did nothing for us. Would not recommend them, the salesman will lie to your face to get the sale

Star Star Star Star Star
Lydia Laboy 12/31/22

Star Star
Debora Seifert 12/19/22

So expensive!!!

Star Star Star Star Star
Esther Kaul 12/15/22

Doug & Dylan were absolutely great- knowledgeable and helpful! Go in and ask for them!

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