Ashley Store Bronx, NY (Bay Plaza)

Terrible service! I placed an order online, and they charged me immediately. After several weeks, they canceled the order, supposedly because the product was unavailable. Thinking it would be better, I decided to go to the store directly and place the order there. I bought a living room set on November 24, 2025, and they gave me a delivery date of December 13, 2025. This was perfect for me because I had a family event from December 31, 2025, to January 6, 2026. A family member was going to be staying at my house, which is why I bought the living room set. We had to find a hotel at the last minute because they never delivered the sofa bed, and even today, January 9, 2026, they still haven't delivered anything. I am very upset with the terrible service. Never buying in this store again 😡

Just bought my mom a beautiful set, we found the couch and chaise online and came in person to double check the quality and color. Breyanna helped us through the entire process and we’re extremely happy that the delivery ETA went from 2-3 week to only 1 week 🥳 they also priced matched their online prices which was also amazing! Thank you so much!

They sold us discontinued furniture for over 5k. Went back and forth promising a delivery for 2 months. Still waiting on refund been over a week. DO NOT. GET. FURNITURE. HERE.

You cannot go wrong with Michael Rosado. Excellent customer service.

Very strong customer service. Knowledgeable about products. Thorough review of financing and all other details. Excellent performance and pleasant to work with.

This is the worst branch and the worst possible customer service I have ever experienced in my entire life. Everyone here is a bunch of liars and extremely rude and disrespectful and never say the truth. They will do anything just to make a sale and butter you up but when it comes to actually having the item in stock to sell to you, they are back ordered and make you wait months and months for the items. I had to make multiple trips to this location to confirm delivery dates and every time I’m there I was told I would get a phone call from the person that had sold us the item and never received a phone call. I was also told that our delivery date was confirmed in person just to find out by calling the company that it was a lie, and it was never confirmed which now brings us back. We were told multiple times that Michael would give us a call when we were never given his business card and still waiting for a phone call from him and it’s been weeks. This place is a scam!!!!! be very, very cautious when making an order with them and make sure that they have everything that they are promising to deliver in stock with a set delivery date proof. Otherwise, they will try to sell you stuff that are not in stock and make you wait months and months in advance without even giving you a heads up that you will have to wait. They will only tell you once they collect your money and you make multiple trips to the location in person. Extremely rude and unprofessional, spoke to multiple branch managers and absolutely got nowhere with it , Very weird selling scheme that they have going on

Hands down the worst service experience I have ever had. Ashley’s Furniture was an absolute disaster from beginning to end. Their delivery team failed at the first delivery attempt, offered excuses about a breakdown, and then followed it up with an embarrassingly incompetent delivery attempt the second time around. The delivery team put in little to no effort, showed zero professionalism, and clearly did not care about doing their job. Communication was completely disorganized which caused unnecessary delays. Even after paying extra just to get the furniture into the house, we were met with attitudes, defensiveness, and total disregard for our experience. There was no accountability at any point—only shifting blame and excuses. For the amount of money we paid, this level of service is beyond unacceptable. It’s shocking that a company this large operates with such low standards. Instead of helping when we raised legitimate concerns, they dismissed us, implied it was our fault, and casually admitted that this kind of failure is “typical” for their delivery drivers. That alone should be a major red flag to anyone considering them. After my final experience with them bringing in my fireplace as a replacement, I decided to cancel my remaining order. It has been nothing but a nightmare every single time. I cannot handle another disappointing experience—especially with a company that prefers to blame the customer instead of fixing their own failures especially around the holidays. I strongly recommend not shopping here. You have been warned.

Great customer service from Jack at asleys baychester Ave

The experience at Ashley from purchase to delivery was very smooth and pleasant. We worked with Mike our salesman who was very knowledgeable about the product , and addressed all my concerns. The delivery date was exactly as stated and they kept us informed up to date of delivery. They provided a link so It was quite easy to track the time and location of when delivery would be made. Delivery was also top notch. The guys were very quick and setup was a breeze. Thanks Ashley for the great service 😃 !

Great delivery

I give 3 stars because when I was asking questions the manager was on the phone he didn't pay no mind to me so I keep asking him about my situation he got mad but he answered all my questions they need to pay more attention to the customer and not the phone

Breyanna was a great saleswoman. Very attentive, gave options and even took the time to physically pull apart a sofa to show us the durability of the pillows and sleeper option.

Thank you, Ashley’s furniture for your lovely customer care especially for a beautiful individual. I’m gonna spell out his name JAVARIUS I love him dearly. They stopped me from making a complete mistake. Going to Bobb’s thank you.

Great experience! The general manager, Danara was so patient and professional. She took her time and was very thorough. I couldn't make up my mind and returned several times and never felt like I was a bother. She always greeted me a warm smile....that means a lot as I really appreciate great customer service. Thank you, Ashley Furniture staff ( Bay Plaza). You have been absolutely amazing!!! Can't wait for my delivery!!!

Fátima was extremely helpful in helping us pick out our recliner sofa. Thank you!

Shopping at Ashley was a good experience but Brianna our sells rep made it great ! She was very informative. She knew the ins and out of the store's catalog and website which helped us in make the best decision. We told her our ideas and she was spot on with what we wanted. She was also very patient and kind. Our experience was great at Ashely furniture.

Had a great experience at the Bay Plaza location. Breyanna Pratt was super helpful and patient while I looked for a new sofa. She really knew her stuff and made the whole process easy.

I had an amazing experience working with Breyenna at Ashley! She was incredibly helpful and genuinely focused on helping me find the perfect couch. She listened to what I wanted, took her time showing me a variety of options, and made the entire process smooth and stress-free. This was such a refreshing change from my recent experience at Raymour & Flanigan, where I felt pushed into buying something I didn’t want. When I expressed that it wasn’t what I was looking for, I felt completely dismissed. Breyenna was the exact opposite — attentive, patient, and truly caring about my needs. Because of her, I left feeling confident and excited about my purchase. I highly recommend asking for Breyenna if you want excellent customer service and someone who really listens!

Breyanna I wanna thank you for your professional help great job

Went to Ashley's Furniture to find my mom a couch and ended up getting a dining room set as well! Entering the store was easy and accessible as I had my baby in the stroller and needed the elevator. Once we arrived we were greeted immediately. Fatou was the woman who helped us and she was able to show my mom several pieces she had interest in. Although my mom wouldn't budge from the couch she saw online, Fatou made it easy to add to her order and my mom was also able to get a kitchen set since she was approved for the store card. The process was quick and easy and my mom is so excited to get her new goodies. Thank you Fatou, we will see you soon!

Really Great Experience, Workers explained all the details and answered all questions!

The delivery and installation was done with care.

John was amazing. Very knowledgeable and helpful. Helped finding matching items. Friendly, listens to clients wants and strives to achieve. Not pushy, very thoughtful and considerate of people’s time.

Breyanna was extremely helpful, and informative with the any products I was looking into purchasing. She very kind ☺️

Belgian Girgenti

I only buy furniture from Ashley. fantastic prices this is not “discount”furniture it’s made to last great quality !

Breyanna was really helpful In showing us the bed sets and financing options

I had a problem with my order , so I went to Ashley to resolve my problem , upon entering i was greeted by Tyson and an Assistant Mgr aggressively approached me , not listening to my concern . Her approach was totally unacceptable, rude , and disrespectful. I felt comfortable speaking to Tyson , he listened to my problem and helped resolve it . His approach was welcoming, respectful and knowledgeable. Bellies walked away saying she's not looking at me when I'm talking to her ! She was saying this to her coworkers quite loud and I heard her .That's extremely rude , unprofessional & very bad customer service .I have never encountered any Ashley employees speaking like that about or to me . Tyson resolved my issue and I was greatful for his assistance. This needs to be addressed. If it wasn't for Tyson , Ashley would have have lost a customer .

My experience with Breyanna was a very friendly, pleasant, and helpful !!!

Great experience with Breyanna. She was helpful in our purchasing of a twin size bed

Thank you, Briana, for helping us find something nice you were amazing

My experience was fabulous, excellent customer service from Breyanna and Javarious

Breyanna was an absolute pleasure to work with. She was helpful, knowledgeable, and professional. I would hire her to work at company. Regards, Robert N.

My experience with Breyanna was amazing! She walked me through every step of what would be the best financial options for me. She also helped me with giving me her personal choice and expertise in figuring out the best furniture for my home! This is my third purchase here and it’s phenomenal!!! 10/10 recommendation!!

Impeccable service, Breyanna is extremely knowledgeable. Customer service out of this world and she is very patient...oh yes we purchase a couch and a mattress love it! The Lundy's

I had a great experience at Ashley’s Furniture today. Breyanna helped me pick out the perfect couches and made the whole process easy and stress-free. She was friendly, patient, and knowledgeable. Highly recommend asking for Breyanna!

When you come here, ask for John. He won’t hover and follow you around the store, he was genuine, relatable and down to earth. I went to other stores in the area and the service here alone was a huge factor in my experience and decision making. Will be back for more furniture soon!

Breyanna was an amazing help made me and my wife feel comfortable and not rushed, made my time and purchase easy.

Breyanna was very patient and provided great service. We really appreciated the time she took to show us various options.

Javarious and Brea did a great job informing us on our new dinning room set and we're very patient, pleasant and to the point. We will be back in the future. Thanks to the both of you!

I had the best experience working with Fatoumata at Ashley Furniture! The entire process was easy and seamless from start to finish. She went above and beyond to make sure everything was perfect and that I got exactly what I wanted. I would highly recommend asking for her if you’re shopping at Ashley — truly exceptional service!

Was looking for a living room furniture to replace my old one. Breyanna assisted me. She went above and beyond to find exactly what I was looking for. Provided great customer service. Patient, smiling the whole time. And as a result I am going to have my new couch delivered and the old one picked up next Saturday. Will definitely go back to Ashley Store and look for Breyanna when decide to buy new furniture

Javon & Javarius were amazing in helping my mom & i with mattress they were sweet & honest definitely 10 out of 10 with costumer service and will recommend them to any one Thank You we’re about to sleep amazing

Visited for a new couch and Javon and Javarius helped us find the perfect couch and then some. Shopping around with them was such a pleasant experience. Full of laughter and great recommendations. Amazing experience:) 10/10

Excellent service, friendly and knowledgeable.

Extremely polite and professional, assisted us perfectly......customer service 1000/10 ,I strongly recommend you shop with Breyana she's great at what she does.

Javon & Fatou were fantastic in helping us find the best pieces for our new place!

Brey was amazing and patient. She helped guide me to the perfect choice.

Breyanna was such a wonderful help and explained everything well for my understanding

Delivery was nice smooth and fast, both drivers were polite and nice. Thank you

Breyanna was excellent and not overwhelming. She even demonstrated the pullout out sofa bed. Great personality!

Great experience! Javon was great and after days we finally bought our sofa !

I love how I could get my bedroom furnitures at one glance. The designs are impeccable and customer service so good. Thank you Ashely, Thank you Javon.

Javon was an amazing salesman. He was friendly, respectful, welcoming, accommodating, professional and knowledgeable. He made us feel comfortable and was communicative. Javon provided excellent service.

Javon Is a great sales rep, who really cares for the customer. He works with you to really provide you with a product that you can be happy with. He is hilarious and really likes what he does and his energy is infectious. He breaks things down very easily to understand!

Javon was absolutely amazing in helping us pick out our couch and bed. He was so sweet, kind, and patient, really making sure we took our time and had the best experience. This was our first time purchasing furniture for our first place together, and we couldn’t have asked for a better person to guide us through the process. Thank you, Javon, for making it such a wonderful experience!

I came in with my daughter and aunt, not entirely sure if we were going to make a purchase. Javon greeted us right away and was incredibly friendly and easy to talk to. He took his time helping us find the right sofa with no pressure at all, even though I can be pretty picky. He made the entire experience smooth and stress-free. We ended up buying a sofa and are extremely happy with our purchase. I really appreciated his help and would definitely recommend him.

Walked in today looking for a new sofa, Javon was super helpful and very detail orientated with everything. Helped us picked out an amazing piece and guided us through the process. 10/10 highly recommend seeing Javon at Ashley’s @ Bay Plaza

I had an excellent sale experience with Javon today. He’s an amazing sales representative, very knowledgeable and professional.

John Souffront Was an excellent salesman and experienced. Knowledgeable as well as family friendly.

Had a great experience with Breyanna today at Ashley's. She helped me pick out a brand new mattress (and pillow!) to help with my back pain. Breyanna was super helpful and patient, and truly did everything she could to make sure we knew all our options and got what we needed. My parents and I appreciated working with her and I am looking forward to my new mattress!!! Took a silly photo and realized too late it gave her a mustache too 🤣 Thanks so much, Breyanna!!!!!! ❤️

(Translated by Google) I'm truly grateful to Ashley. The service was very kind, and they helped me with everything I needed. The delivery arrived on time, and the staff was very responsible. I'm very happy with my new loveseats. Beautiful! I'm coming back for more! (Original) Estoy realmente agradecida con Ashley. La atención fue muy amable, me ayudaron en todo lo que requería. El delivery llegó en el tiempo establecido y el personal muy responsable. Estoy muy contenta con mis nuevos loves seats. Hermosos! Voy por más!

Javon was excellent. Help us find the perfect furniture. Took his time to explain things. Will come back again

I went to Ashley looking to buy a Dinning room set. I was greeted by Miss. Brey, I explained to her the type of table I was looking for, she took me to the show room. She is a very pleasant young lady, she listen and answer all questions I asked. She took her time showing me the tables. Finally I agree on the one I wanted, I wanted my daughters opinion on the table, she told me to face time her and see what she thinks, I called my daughter Miss. Brey showed my daughter the table and the two colors it came in. She liked the color I took. Miss Brey is very polite and patient. Very professional.

Our experience at Ashley was outstanding thanks to Breyanna. She was not only professional but also very friendly and approachable, which made the entire process so much easier. She really listened to what we were looking for and went above and beyond to help us get the furniture we needed. Truly exceptional service—we highly recommend asking for her!

I had such a great experience this time around thank you to Bre! She was extremely helpful and made the whole process much smoother compared to a prior visit months ago. Bre went above and beyond by answering all of my questions, guiding me through the options, and even helping with price matching to make sure I got the best deal. Her professionalism, patience, and friendliness made a huge difference. If you're shopping at Ashley Furniture, definitely ask for Bre and you will be in good hands!

Half ass assembly.

Javon treated my family like his family!! Amazing Thank you

The delivery was great, on time and quick. Quality top notch

Belkis was very helpful when it came to helping me the perfect couch.

My wife and mother in law went and bought sofas from Ashley. But after having them for a few months I have advised them to never buy it from there again. Poor quality furniture! Extremely dangerous staples are sticking out sharply from the bottom of the sofas. Once they tore my wife’s shirt, today they cut my forearm, and in another occasion the staples got stuck inside the cushion, luckily I didn’t pull the cushion strong enough or else it would of tore. This is after using the hammer and bending whatever staples we found.

Javon , was very patient ,informative, and exceptional polite , which was refreshing as I did not know what I wanted but I left out of the store with the pieces I wanted. Thank you Javon greatly appreciated.

Bre did a great job and gave us just what we wanted thank you.

Ms. Breyanna is vey pleasant and polite young lady

Breyanna was super down to earth, amazing, and welcoming I was unsure about measurements but I gave her an idea of a floor plan and she used a mini model to help me make my decision to make it a perfect fit. Love my new living room set

Breyanna was wonderful and super helpful!

10/10 best customers service from Brey

great hospitality and customer care from javon and shernine!

Great customer service. Javon and John were great, very entertaining. 🙌🏽🙌🏽🙌🏽

Thank God for Javon and John great customer service, Very entertaining❤️ Look 🤩

I visited Ashley’s at Bay Plaza on 8/31 to purchase a sofa for my mom, and had a great experience thanks to Ms. Breyanna. She was incredibly patient and helpful throughout the process. A small but thoughtful gesture—offering us water—really stood out and made the visit more comfortable. By the end of our visit, we ended up purchasing both a sofa and a coffee table. The next day, my mom changed her mind about the sofa, so we returned to the store to explore other options. Although Breyanna was assisting another customer when we arrived, she came over as soon as she was free and again kindly offered us water. I decided to exchange the sofa, and Breyanna took the time to clearly explain the transaction and the updated balance, which I truly appreciated. If you’re shopping for furniture at Ashley’s in Bay Plaza, be sure to ask for Brey—she’s amazing!

Very respectable, cool guy. Knowledgeable about the products

Great place and great team. Javon and Mike really hooked my parents up with a nice mattress. My mom came in thinking she wanted one thing and Javon thankfully changed her mind. They were very helpful and we loved how straightforward they were which is hard to find. Javon was really cool and even got my dad and I Starbucks coffee. He made sure to explain everything. I’d definitely recommend them to anyone looking for a mattress.

Breanna was a wealth of information and answered all our questions. The sale was easy.

When came over to Ashley future to check for a bedroom set for my brother. We’re assisted by Javon which he help us on get great deal with everything. Please do come to Ashley future in bay place and ask for Javon.

amazing, nice and very helpful!!!!

I went in with the idea of just to look around and I ended up buying new sofas from the great service provided thank you

Breyanna was a very informative and helpful associate....we walked out very satisfied with our new sofa.. thanks breyanna

Breyanna was very helpful, we ended up walking out with sofa of our dream she literally turned out vision into reality!! SHOP WITH BREYANNA

Javon was incredible. Told him what we were looking for and he nailed it. Did not try to push anything other than what we were looking for. Great personality and is what a comfort advisor is all about.. thank you for your patience and help. Will definitely come back

Exceptional, Patient, and Trustworthy Advisor John Souffront is an amazing advisor. His patience and genuine desire to guide you to the best decision for your needs are what set him apart. There is no rush and no pressure-just honest, expert advice. I cannot recommend him highly enough.

I had a great experience working with Breyanna! She was incredibly helpful and made the process of finding the right furniture quick and easy. She listened to what I was looking for, offered great suggestions, and helped me make the right choice. Thanks to her, I found exactly what I needed. Highly recommend!

Javon was very helpful, patient and answered all my questions. If you go to Ashley on bay plaza look for Javon

WORKED WITH BREYANNA TO GET A DRESSER AND DEFINITELY LOVED THE WARMED COSTUMER SERVICE, THE PROCESS WAS SUPER QUICK ANS EASY. THANK YOU!!

Javon was super helpful and made me feel really safe and knowledgeable when it came to buying my first bed and mattress for my new place. Couldn’t recommend more!!

“I had such a great experience at Ashley Furniture thanks to Javon! He was friendly, patient, and very knowledgeable about the products. He really listened to what I needed and helped me find the perfect pieces without ever making me feel rushed or pressured. His professionalism and customer service made the whole process smooth and enjoyable. I highly recommend asking for Javon if you’re shopping here—he truly goes above and beyond!

Very professional and personable

Went to Ashley's on a whim to look for a dresser. Found what I was looking for with the help of Breyanna. She took good care of me. Lol for Breyanna in the Bay Plaza store. She'll take good care of u. Tell her I sent u

Javon the salesman at the Bay plaza, Bronx, shopping center was beyond helpful. I highly recommend him for all your shopping needs. Ask for him when you come and you will not be disappointed!!! Excellent!!

Javon and Belkis were great in helping me choose my mattress. Came in reluctant and left with a purchase!

Javon was awesome! Thank you for your patience.

Javon was amazing and super helpful. Ask for Javon !!

Worked with Javon, very charismatic and knows how to get you motivated. Amazing experience

Very knowledgeable, kind and patient.John was great and professional. Carlos and delivery crew were on time, polite and understanding. Thank you Ashley for making this purchase pain free.

Javon is very professional, patient, and polite. I would definitely recommend him when you are furniture shopping.

I like that they kept in contact with the exact time of arrival i also like that they came early and they were very nice delivery people

Fatoumata is an excellent Trusted Advisor. She was professional, knowledgeable, good communication skills, and very informative. Robinson another Trusted Advisor was very clear and detailed in relating the terms and conditions of the products purchased. I am grateful to have had both of them assisting me with my order. I am also grateful for Kevon the General Manager in which his leadership skills were very noticeable, and his knowledge of the products being more than just a sale but for the well being of the customer.

Mike is the best!!! Professional, knowledgeable and honest! Thank you for your education on the mattress!!

It is a pleasure to meet Ms. Sheinane at Ashly store. She took care of our needs by asking questions and listening to our responses in order to offer us the best living room set accordingly to our space. She made us feel confident and appreciated!

Thanks so much Javon. You were great and I appreciate your help in making the deal.

Awesome workers,corey,Kevon and Shernae excellent service very warm and friendly real family feelings..looking forward to doing business with them again.Thank you Ashley for hiring such capable and wonderful staff.

Great great service by Corey and Shernane!

My salesman was very attentive and efficient, and Ms. Shernane was a great help with the information we needed

Javon was wonderful. Very helpful and knowledgeable about the products.

Had a great experience today Jahvon was really helpful and made sure we were aware of what we were purchasing.

Shernane was great provided wonderful service

Javon was amazing! He was incredibly attentive to our needs, knowledgeable about the products, and genuinely friendly throughout the entire experience. He made the shopping process smooth and enjoyable without being pushy. We felt heard, supported, and confident in our choices thanks to him. Highly recommend working with Javon if you’re visiting Ashley Furniture—he’s a true professional.

Jevon was the best gave incredible service, offered us refreshments, and was willing to help us with any questions that we might’ve had

John and Javon the best sales rep I’ve ever encountered. Five stars . They make you feel so welcome . I’m definitely coming back for my dinner table and my couch . Thanks guys your hospitality means a lot .

Fast delivery, patient and great delivery guy. Thanks Jose

I Love my sofa, the delivery guys were very professional and courteous and on time. Thank you!

I got a perfect table from Javon thank you man !! The best

Javon was our salesman today and he was fantastic. He helped me find the perfect couch and loveseat for my family. He has a great personality and he heard what I wanted and showed me different options.

Poor service and SCAM like service by sales representative Javon and the ENTIRETY of Ashleys Furniture Store in Bay Plaza! He was extremely UNHELPFUL throughout the entire process. Told us one thing regarding returns and exchanges but resulted in us being lied to. I DO NOT recommend here at all. -0 stars.

I had the pleasure of working with Shernane at Ashley’s Furniture, and I have to say she was absolutely amazing! From the moment I walked in, she greeted me with warmth, professionalism, and a genuine willingness to help. She listened to what I was looking for, offered thoughtful suggestions, and made the entire shopping experience feel easy and enjoyable. What I appreciated most was her patience and product knowledge. She wasn’t pushy at all just informative, attentive, and focused on helping me find exactly what I needed within my budget. Thanks to her, I walked away feeling confident in my purchase and excited about my new furniture. If you’re shopping at Ashley’s, I highly recommend asking for Shernane. She truly goes above and beyond!

My husband and I had an amazing experience at Ashley Furniture thanks to Shernane! She helped us find the perfect adjustable bed and mattress, and her knowledge and professionalism made the whole process so smooth and stress-free. Shernane walked us through all our options, answered every question with patience and confidence, and even helped us secure financing on the spot! To top it all off, we ended up paying less than we expected and got more than we originally came in for. Shernane truly went above and beyond for us—we’re so happy with our purchase and grateful for her outstanding service. If you’re shopping at Ashley, ask for Shernane—you won’t regret it!

My experience with Javon and Shernane was amazing . They took their time to explain all the quality products that Ashley has to offer . I did not feel pressured into purchasing any products . I will be a returning customer . Dr. E

My mom purchased a mattress for herself and a twin bed for me on May 27th at the Bay Plaza store. Her mattress was delivered on the expected delivery date of June 6th. It's completely unacceptable that I had to wait until yesterday to receive my bed. Years ago I purchased 4 rooms of furniture from Bob's and everything was delivered on the expected delivery date. That's the first problem. Then I requested the COI numerous times, it wasn't done until the day before the mattress was delivered and that's only because I reminded the workers through customer service. Very poor communication through the different parts of this company. Lastly a week before my bed arrived, someone called my mom and told her that she owed an additional $200 to have my queen size bed disassembled. I lost it on him. My mom already paid to have it disassembled/removed. We ended up going in to the store trying to cancel the order for the bed. I was trying to go to Bob's for my twin size bed. First I encountered a rude salesman, then I spoke to a manager, Kevon, who told me that we didn't owe any more money but we had to take the headboard and drawers out. So we did. We ended up paying people to disassemble and throw out the bed because they knew the delivery guys were going to complain. Sure enough, my drawers from the queen size bed were left behind. The delivery guy said you can call for removal from the workers in your building. Why did my mom pay $200?Imagine if the whole damn bed would have been there????? Very unhappy and I will never buy furniture from this company ever again. It's a shame because the furniture is very nice.

Belkis was a pleasure to work with, patient, kind and very knowledgeable on the product in store. Thank you. Will come again

My visit to Ashley’s furniture was an amazing experience both salespeople were amazing Javon and Shannay thanks so very much for making my experience so memorable

Very helpful and professional.

All the Sales Associated at this store were incredibly patient, willing and honest with their sales and information, Javon was very patient and kind with helping us out the best way he can. Thank you guys

(Translated by Google) Excellent service from Miss Berkis, she provided us with all the comforts, made us feel like family, thank you for your good service. (Original) Excelente servicio de la señorita berkis nos buscó toda las comodidades nos hizo sentir como en familia gracias por su buen servicio

Very helpful, and knowledge

I had the best experienced at The Ashely Homestore in Baychester. John Souffront was friendly and extremely knowledgeable with the types of mattresses they have for sale. My mother is extremely picky but John had so much patience and made her feel so comfortable. He even got a pillow for my mom so she was able to lay down and try one of the mattress. The entire staff were friendly and they made sure we were well taken care of! I highly recommend this place.

The delivery men were very customer oriented and very respectful.

John Souffront is fabulous. Talks you through the entire process and is very patient as you shop. Recommend highly

I had a pleasant, un-rushed experience shopping at this establishment. My sales associate Javon was very knowledgeable and attended to me and my mother with patience and respect.

I had such a great experience working with Belkis Girgenti at Ashley! My husband and I went in to pick out a dining room table and a couch, and she was amazing with both of us. We didn’t really know what would work for our space, but Belkis was so patient and really listened to what each of us wanted. She helped us come together on decisions and gave us ideas when we didn’t have a clear vision. She never rushed us and made the whole process easy and enjoyable. If you’re looking for someone who truly cares and wants to help you create a home you love, definitely ask for Belkis!

Just wanted to give a big shoutout to Belkis Girgenti at the Ashley Furniture in Bay Plaza. She was awesome from the second we walked in. We were looking for a couch and a table, and she really took her time with us—never rushed us, never pushed anything. She explained every option clearly, broke down the pricing, the delivery details, warranties, all of it. Super friendly and easy to talk to—felt like we were working with someone who actually cared, not just trying to make a sale. We left feeling good about what we bought and confident in our choices. If you’re shopping at Bay Plaza, definitely ask for Belkis. She made the whole thing way less stressful.

Just went to this location and even though we had an ashley credit card they wanted a down payment. Why have a credit card and I still have to take money out of my pocket. As we were trying to finalize everything we were told we needed an expiration date for my card and it couldn't be processed. So we thought nothing was done and said we'll come back with what they needed. But we decided to go look somewhere else, the outlet furniture in pelham and look at god, we got a matress, and bedroom set for $2300, good quality and $1000 cheaper. And tried to sell us a $300 mattress cover. What? So we wanted to cancel cuz we found a better price and we were told to come in to cancel even though nothing was supposed to be processed. As we were waiting, one of the sales people that helped us, John, got upset and said I spent all these hours with you and I dont need the attitude. Not good customer service in front of the customer. If that's his response to any customer he shouldn't be there working. Very unprofessional and we won't be spending our money here.

(Translated by Google) The guys who delivered the goods were very kind and put them together very well. (Original) Muy amable los muchachos que me hicieron el delivery y los armaron muy bien.

The delivery men kept me informed when I was going to receive my delivery. They were prompt and professional. Efficient in putting together my couch. I added 2 more pillows, but the set came with 4 beautiful pillows.

Quick delivery, professional, neat, respectful delivery men

Sachin Verma was very polite and very knowledgeable in his area . I will come back because of his customer service.

Mr. Verma is such a wonderful person he is very helpful and kind. I really appreciated his services.

Great service

Belkis Girgenti was amazing !

Amazing service! Was extremely helpful and nice

I had an excellent experience with Priscilla, the sales representative at the BayPlaza Ashley store. My furniture was delivered and assembled by a professional team. I was contacted throughout the delivery process. One piece was missing from my order, but the manager of the store took care immediately. Thank you! Ana H.

Best sales associates Belkis girgenti. She was great, helped and answered all of my questions. Im a Very happy customer.

Dantrelle was such a pleasurable salesman to shop with. He was very pleasant and professional. I thoroughly enjoyed shopping for my sectional there today.

We had a wonderful experience with Dantrell. He helped us find amazing furniture for our house.

Dantrell was amazing If you shop at this location ask for him.

Very quick and careful with the furniture and super professional. I love my bed

Great experience with Dantrell!

Amazing service! Belkis helped us pick out the perfect furniture for our new apartment.

Very nice. Lovely personality

I had a great experience they were very professional,courteous and presented great time management skills.Were also very flexible with the delivery process

I had a wonderful experience, both Luigi and Fatou gave us phenomenal service. Customer focused is an understatement. They are awesome.

John was amazing helpful and clear with all questions asked 👏

Dantrell Chatman was more than helpful! I mistakenly went in and bought a sofa that was too big but he made everything hassle free and had the perfect solution/replacement for me. You can tell he is very detailed oriented but also has a genuine care to ensure customers leave satisfied and happy with their purchase. His customer service exceeded expectations!!

I ordered a mattress on February 27th and the money was debited from my bank account then credited back. I was extremely confused about how this went about, because on March 2nd they charged the money and when the mattress was delivered the money was sitting in my account again. I called customer service and was told that the money was charged and finalized. It made absolutely no sense, because it was still sitting my account. This is absolute craziness debiting and crediting and no one was able to tell me that the money was still pending to be charged. This is beyond ridiculous. I just made a decision not to order from Ashley’s again. This company should be concerned that they have so many negative reviews that can eventually put them out of business.

Priscila Asanna was amazing!!! Her customer services is over the top. She is delightful to work with, please give this women a raise….

The delivery men that delivered my furniture from Ashley were friendly and very nice and we're very quick and good at putting the furniture together... They removed all the garbage and took the old furniture away. They did a fantastic job! I went to the Ashley's in Bay plaza and when I came up the escalator I was greeted by Tiana. Tiana made me feel like I was the friend next door she was professional yet made me feel like my purchase matter to her. Tiana did a great job and the managers as well that I spoke to. It was an absolutely wonderful experience and my first experience with Ashley and it will definitely not be my last.

Tiana Teri was very nice she help me pick out furniture that I could afford and good quality and work with me on getting the price down.

Luigi was great. Love the service

Wonderful service from Belkis. Found us the perfect dining set & we are PICKY. The deals are excellent and practical and the staff is very attentive.

Wonderful seamless experience. New years Eve @4 pm Shout out to Robinson , Luigi , Dentrel!

Don’t waste your money here! These people are scammers. I was looking to make a large order being that my mother recently bought a huge multi family property in NJ. These people will say anything to try to get your money except the truth. Stay far away from Ashley’s!

(Translated by Google) To sell you a product they are a good thing, the delivery is horrible. They called me to say that they would arrive in 20 minutes. I got ready to go. They arrived earlier, they asked a neighbor if she knew me. By mistake, I left the door open, and they entered my house without permission and left the furniture. They don't know if the neighbor is my friend or not. They just believed her and left the funiture there. I asked them to take them away, and they said they couldn't. So, they can't call me to deliver them. They enter without warning and without permission. But now they are taking the laws that they do not return. I will not buy there again. customer service is terrible. To sell you a product they are a good thing, the delivery is horrible. They called me saying they would arrive in 20 minutes. I prepared to leave. They arrived earlier, they asked a neighbor if she knew me. By mistake I left the door open and they entered my house without permission and left the furniture. They don't know if the neighbor is my friend or not. They simply believed him and left the furniture there. I called them and asked them to take them and they told me they couldn't. So they can't call me to deliver them. They enter without warning and without permission. But now they are taking the laws to not accept returns. I won't shop there again. customer service is terrible (Original) To sell you a product they are a good thing, the delivery is horrible. They called me to say that they would arrive in 20 minutes. I got ready to go. They arrived earlier, they asked a neighbor if she knew me. By mistake, I left the door open, and they entered my house without permission and left the furniture. They don't know if the neighbor is my friend or not. They just believed her and left the funiture there. I asked them to take them away, and they said they couldn't. So, they can't call me to deliver them. They enter without warning and without permission. But they now are taking the laws that they do not return. I will not buy there again. customer service is terrible. Para venderte un producto son algo bueno, la entrega es horrible. Me llamaron diciendo que llegarían en 20 minutos. Me preparé para partir. Llegaron antes, le preguntaron a una vecina si me conocía. Por error dejé la puerta abierta y entraron a mi casa sin permiso y dejaron los muebles. No saben si el vecino es mi amigo o no. Ellos simplemente le creyeron y dejaron el mueble allí. Les llame y les pedí que se los llevaran y me dijeron que no podían. Entonces no me pueden llamar para entregarlos. Entran sin avisar y sin permiso. Pero ahora están tomando las leyes para no aceptar devolución. No volveré a comprar allí. el servicio al cliente es terrible

Dantrell and Robinson were super helpful with my purchase. Hospitality here was top tier. Highly recommend them!

My daughter and I ordered matching recliners but in different colors from Ashleys on Central Avenue in Yonkers NY. My daughter received her recliners but when mine came in, they were not the same recliners and extremely uncomfortable. Unfortunately I was not home when they were delivered as my husband had Hip Replacement and could not be home due to complications. When I finally got back home, I called the sales lady I worked with and she said she wasn't able to do anything. I called the main support number and they had the nerve to say I needed to pay a restocking fee and delivery fee, even though it was their error. After spending thousands on Ashley's furnishing my entire home over the years and opening credit cards, I will never order from Ashley's again. They do not take accountability for their error and expect their customers to flip the bill. It is absolutely disgusting and disheartening.

Robinson was so helpful it was our first time shopping for couches, we didn’t know exactly what we wanted but he made it easy for us answering all of our questions and giving suggestions.

Nice store, didn't have enough of counter height dining sets.

I had a fantastic experience at Ashley Furniture with Dantrell, thanks to the exceptional service provided by the sales manager. They were incredibly knowledgeable about the products and helped me find the perfect sofa for my home. The manager was patient, answering all my questions and ensuring I felt comfortable with my purchase. The store had a welcoming atmosphere, making the shopping experience enjoyable. I highly recommend visiting Ashley Furniture if you're looking for quality furniture and outstanding customer service!

Great experience at this location. Dantrell was very patient, attentive and informative to all inquiries. Will definitely do business here again.

Very bad service order a dresser gave me a delivery date I get rid of my old dresser the day before and they call me at 6 pm to tell me they are cancelling my delivery date the day before. Advise you not to deal with Ashley bay plaza mall

Professional service by Dantrrel

Dantrell was very helpful. We got everything we wanted for a good price.

Dantrell, Sales Mgr was awesome with his service.

Great costumer service. I met Mr Rojas he was amazing

Randy at bay Plaza was outstanding and so much patience. We need many Randy's

John and his team are amazing!!!

Never again I will buy, the worst in history. You have to wait almost 2 months for furniture.

They are racist I don’t recommend this company also the store is unsanitary and has a smell

I made several purchases for my house worth over 10k which included a set of tables for the living room which were sent to me with cracked glass, they took it that same day no one called me to give me a solution, I had to call many times and it took 3 weeks to send me the same tables that had scratches, I called the Robinson agent who helped us when I bought it and he put it off saying that he was going to speak to the manager and that he would call me back later, he never did! A week ago I received a call saying that Robinson had canceled my order without my authorization and until now I do not have the tables or my refund.

I had the best sales experience at the Baychester location. The customer service experience was world class. My rep Shernane was professional, friendly and always seeking to get you the best for the money. She made will make you feel at ease and instill her vast knowledge of product to you. This is my third purchase with her and I will continue to make my purchases with her. You will never feel forced or pressured into purchasing anything from her. She will go above and beyond to ensure your purchase experience is world class. Top notch service, always service with a smile. Shernane is courteous and classy. Great service and experience.

Dantrell & Priscilla were amazing and so helpful welcoming plus patient !! We chose a great sofa for my Mother ❤️ so many options to choose from at this location

We had a fantastic experience at Ashley Furniture. From the moment we walked in, we were greeted with exceptional customer service. Dantrell was incredibly helpful in assisting us to find the perfect couch for our family. He took the time to understand our needs and preferences, guiding us through various options until we found exactly what we were looking for. . We truly appreciate the personalized service and the effort to make sure we were completely satisfied with our purchase. A big thank you to Dantrell for going above and beyond to make our shopping experience enjoyable. We will definitely be returning for future furniture needs!

Great customer service, knowledgeable of the products, and easy to communicate with. Thanks, Michael Rosado.

In store experience was great, HOWEVER, the delivery… terrible !!!! Delivered the wrong bed TWICE! And when I’ve reached out SEVERAL TIMES about it, their store policy is to give me the run around. I just want to be compensated and move on, they just want to keep my money in their pockets!!! Admit your faults and do right by your customers! Making a report to the BBB and moving on!

The sale lady was very helpful and explain everything in detail to me that why she got me.

Ms. Shernane introduced herself as soon as we reached the showroom. I told her we needed time to look around and would speak with her when ready. She respected our wishes. Pura and I had a positive visit at Ashley‘s. Shernane was attentive, informative, courteous. We dismissed visiting Raymour & Flanagan. We closed the deal at Ashley’s. Thank you Shernane

Everyone in here is very pleasant very very helpful And very polite. I live all the way from ct to order my bedroom set

(Translated by Google) The person we spoke with was very attentive and the prices were very comfortable, thank you ☺️ (Original) Muy atenta la persona con la que hablamos y los precios muy cómodos , gracias ☺️

This is a great furniture store. Greatest sales guy and customer service!! Mike & Robinson was easy to work with helpful / attentive and we got exactly what we wanted !!

The staff art this Ashely were noce and polite. Michael aka Mike is very nice and helpful. He helped me with picking my sofa . He listen to what I wanted and gave me options. He’s very knowledgeable with the products and understanding the customers. I’m very pleased with the level of customer service and how easy and painless the process went. Will continue coming to come to Ashely for my furniture needs.

Fatoumata and Dontrell were extremely patient and helpful! They listened to our wants/requests/concerns and worked with us to get our orders correct! We will definitely be returning and letting others know about this location!

Devon is an excellent trusted advisor, very knowledgeable. Also very professional in what he does, I would be honored to recommend him to someone else

Sales Rep Mike R was very professional and very knowledgeable of the stores product. He was very welcoming when we first arrived.

Totally loved my experience got some great deals totally love Ashley Bronx and my sales rep Ms Barry was very helpful in getting me some great deals

Excellent customer service. Went above and beyond to help me make my decision and showed me many different options. I would highly recommend.

Fantastic service from Mike R. He was very informative and helpful. Played a big role in helping my husband and I find our dream sofa and he set up the payment and delivery process to be a breeze. Very excellent service from him and this store branch!

Mike R was super informative and very helpful. He definitely made my purchase easy . I will definitely come back . The whole team was great

Mike R was an excellent salesman and was very informative. We felt good about spending our money

Priscilla was an amazing sales person who took her time to assist us.she made the experience really nice.This is the second time we are purchasing with her.Always ask for Priscilla anytime you go to Ashley at Bay plaza , you will love her.

Great customer service! Mike R helped me and my partner find the best items for our new apartment. We are so excited for these beautiful items to come home :)

Mike Rosado, excellent customer service. Made the experience shopping here worth it.

We had an incredible sales rep named Priscilla she was so knowledgeable and patient with us. We had a lot of questions and concerns and she was able to make our purchasing experience enjoyable and easy! I would highly recommend requesting her to service you.

Friendly customer service.

I had a wonderful experience. My salesperson was professional, patient and knowledgeable. My sister even bought a couch after I bought mine

Michael R was our sales rep. He was very professional, paid attention to all the details we wanted for our sectional. He was very thorough when explaining the finances and answered all our questions. Michael provided a +1 customer experience!

Amazing experience with my salesperson Ann. She was knowledgeable answering all my questions. Also went above and beyond to make sure I can get the best deal.

BEWARE. DO NOT SHOP AT THIS STORE!!!!!!! SALESPERSON ANGEL MORA LIED ABOUT CREDIT CARD PROMOTION TO MAKE A SALE. If I could give this place 0 stars I would. I was sold a couch by Angel Mora in June 2023. I opened an Ashley furniture credit card and Angel repeatedly told me that the card was 2 years interest free, and I felt that 2 years to pay a $2000 couch was doable. I felt rushed to sign the pages and pages of paperwork and asked him one last time about the interest and he looked at me and firmly said yes, no interest, 2 years. I have since then paid off around half of the price of the couch. A couple of weeks ago, I received a $600 interest charge on my account because Angel lied. The promotion was only one year long, and there was a deferred interest charge on the SALE, not my balance. So everything I have been paying is pretty much erased because he wanted to make his sale. On top of that, the couch SUCKS. I live in a 2 person household and we are rarely home to sit on the couch for extended periods of time. There is extreme pilling on the cushions and they look way older than 1 year old. I have the 5 year worry free protection plan, but of course it doesn’t cover wear of the cushions. I have called the store on a number of occasions to speak to a manager, but I am met on the phone by people who tell me “they don’t know when the manager is coming in”. Save yourself the stress and avoid this store, and all Ashley Furniture stores in the future.

Michael Rosado Great guy he tried all the way so I can be happy and get what I want the best

My mom ordered furniture from here and the in-store service was amazing. The installation and support however, were trash. The installation team didn't screw in all of the slats and some of the slats that were screwed in were not done so properly. My 1 year old was able to lift the last slat up and take a screw out. When we called customer service, the associate was no help and instead of sending the installation team back to fix THEIR mistake, the agent made us schedule another service visit which means taking another day off from work because their earliest availability is a week from now. Furthermore, the installation team was rude to my mother and dismissive. The sales team was wonderful but everyone else was awful.

Manager Mike and Manager John are awesome!

My experience with Ashley's was AMAZING. The quality of the furniture is great, and the prices are fantastic. I was greeted as soon as I stepped into the store. The workers there are amazing and kind. David helped me purchase a sofa and a mattress. He was super sweet and assisted me throughout my entire visit. Mike was also very kind and helpful with the financing and delivery process. Finally, John was extremely entertaining and kind, making it feel like a family at Ashley's. It was a great experience for me.

Professional, good attitude from the team,my wife was very happy.

This was the best experience I’ve ever had when buying furniture Ms Ann and Michael was very professional and helpful to what I needed and wanted to renovate my house Ms. Ann hospitality is beyond this world she is so kind and caring to your needs thank you Ms. Ann I love my new furniture and dining room set

John and Ryan was so helpful and explained everything in detail. Great customer service.

My experience with Ashley was amazing , David welcomed us with a smile and good attitude , excellent customer service and deals , she was very patient and helpful , he was not rushing us and he made sure we were 100% sure that we liked our furniture, highly recommended.

Ann and Dantrell was very great and helpful with my mattress and sofa purchase. Highly recommend.

I had a wonderful shopping experience with David. He was warm and welcoming, and never pushed any products on us. He made us feel like friends. I'm looking forward to shopping with my husband again very soon.

Bad quality, bought sectional sofas had it only for three years and they look horrible now. I have no kids and I live alone there shouldn’t be any reason the sofa looks horrible after 3 years. I also got five years warranty and when I put a claim, they said they couldn’t do anything about it. I pay extra money for no reason. I will never shop here again.

Priscilla was amazing and patient, would definitely want to work with her again in the near future. Highly recommend her with her beautiful smile and bubbly attitude. Best part of my experience is that she wasn’t pushy. She allowed us to view the showroom in peace and gave us her contact info. That allowed us to look but without anyone on too of us which I find very annoying. She would come answer our questions and provide feedback. When we were ready, I called her to finalize everything.

Lovely workers .I met one manager called Khalid and my own Africa lady called Ann,they are very good .Me and my husband were happy shopping at your place.

I love coming here to shop and mr. David and mr. Khalid made the experience better. I was able to get what i want and then some. Im very happy with my purchase.

Michael and Devon did a great job thanks guys

Super nice service

Store was great delivery did some damage to my floors

Great customer service. Priscilla was helpful from the moment I stepped into the showroom. Her dedication and knowledge made me choose the product I wanted swiftly. Thank you

Devon had been excellent from the moment I walked in to the time he saw me out of the saw. He’s the reason I bought things today. Thank you Devon, you make consumers come back to buy more, keep giving laughter to your customers and we will keep coming back to bring you business. You’re awesome, for real.

Delivery is disgusting! I will never order from them again! I paid 299.00 delivery for 5/24 and the delivered on 5/23 while I was at work so I had to scramble to get someone to my home. An important piece is missing to be told 6/12 and now they’re saying 7/16!!! I was so looking forward to order with Ashley furniture but after this I’ll go back to Bobs!

My experience was excellent! Rafael was professional and very helpful.

Devon Stephenson is a great and friendly salesman. I appreciated the way he greeted me and understood what I wanted. Kudos to Ashley furniture store for hiring him. He will be a great asset to your team. Thank You Devon

Dantrell and Ann were truly fantastic! Very helpful and patient. With their support, my grandmother found a new couch that she loves and we’re so excited. Thank you!

I had a fantastic experience with Ann, who was an amazing salesperson. She assisted me in selecting furniture for my first apartment, ensuring every piece was the right size and fit perfectly. Ann also handled all the logistics and carefully reviewed my order. Thanks to her, I got everything I wanted. Highly recommend her services!

John S is thee best !! From here on out, if I go back I would call ahead to make sure he working. He was HONEST charismatic and funny . Great customer service which is EXTREMELY important to me. He has it down pact, made me feel like I’ve known him forever!! Wonderful job JOHN keep up the great work! PS I have been in SEVERAL furniture stores within the past few months I normally have the Pleasant experience of being ignored. It the total Opposite in this store whenever I visit! *UPDATE I was lied to, John told me that they would remove the old mattress and box spring, they did NOT. When I asked them about discarding it they said they do NOT do that !! Very UPSET!

It was very fulfilling Patrick and The unique was very helpful and I will definitely buy more.

Priscilla and Unique from Bay Plaza makes the best team!!! This is my 2nd time being a customer with Priscilla. She is friendly, understanding and always tries to meet your needs. She is A+++

Spectacular customer service from Michael today! Me and my parents had such a great time with him, really opened our minds to not only live comfortably but also to take that opportunity to spend money for our quality of living. An amazing employee, he deserves everything good his way!!

This is my first time shopping for furniture!!!! I must say the two gentlemen, Unique and Devon, with the help of the store managers made this experience so stress free.... Ashley has the right crew...👍🏽👍🏽👍🏽👍🏽👍🏽

Robinson and John were so helpful with helping us select beautiful pieces for our new home. Highly recommend them both !

Devon was truly a pleasure to deal with. He was both courteous, informational, and helpful and made feel very welcome and taken care of.

Ann was wonderful

The salesman who took care of us was very helpful and friendly. He nswered all our questions and the sale went very smoothly. Very satisfied experience.

Breyanna was very helpful my shopping experience with her was awesome. 👌

Incredible! 123 I and out. I live my couch. Special shout out to Ann (At the Bay Plaza Mall location) she did an excellent job helping me pick my furniture.

Robinson was amazing and very patience with my husband and I . He found ways to get us what we wanted and I highly appreciate his help. Thank you Robinson!!!

If you go to Ashley’s furniture in the Bronx, make sure you ask for Fatoumata or John to help you. They are so patient and explain EVERYTHING to you! Highly highly recommend and I can’t wait to share pics of our furniture once it arrives.

The entire team was amazing!!! Thank you for helping explore beautiful options for my apartment.

Devon did amazing! Made sure we made the perfect decision for our living room.

Breyanna was a great salesperson. Saved a sale because I was about to walk out and purchase online. She convinced me to buy in store. No pressure knowledgeable and friendly. Hassle free purchase

Devon was very kind and patient, and knows his stuff

Love my new sofa! The Delivery guys were Amazing! Thank you so much! Jose Gomez was helpful, and his team was amazing!

Breyanna and Ann were knowledgeable and patient. They were very professional and nice. I will definitely recommend Ashley Furniture for your next purchase for a Great mattress!!!

Immediately upon walking into the showroom, we saw the living room set that we wanted to purchase. Devon, a Sales Representative from Ashley's Furniture, was more than Patient, Personable, Professional and just a JOY to work with. Devon reviewed everything from the quality of the sectional to selecting our delivery date. If you need to finance, that's an option that Devon is more than capable explaining and explore. Thank-you Devon for making our purchase so easy and for your expertise!!!!

Great work and professionals at this location. Mr. Khali took the time and effort to make sure we had everything we need and more. The support and love from Ms. Ann. Made us feel like home.

The experience with Rodney and Devon was amazing! They helped us make our best purchase! Thanks!

Excellent service

We loved our experience with Rodney and Pat. They were really helpful in helping us pick our furniture. They directed us without forcing us to make a decision or purchase anything. Great customer service overall. We ended up leaving satisfied with an amazing living room set. We can’t wait for the delivery. Thank you Rodney and Pat.

Great experience ❤️

Sales Rep Priscilla was very helpful in my decision making

This is my first time buying from Ashley, Bay Plaza and hopefully will not be my last time. I have been to many furniture store but their customer service is the best specially Manager Khalid, John and Michael; they explained everything really beautifully. I recommend everyone to go to Ashley at least once before you go to any other store, you won’t get disappointed.

Rodney and sheinae were very helpful. They made selecting furniture easy and stress free

Shernane was amazing, she was patient with us and she did her very best to meet our needs. Grateful 🙏

I like the fact that once you walk in, the store associates are not hounding you down or stalking you lol. The young gentleman named Patrick is very knowledgeable, very helpful and very professional. I highly Choosing you are indecisive.

I met Khalid, the manager, upon my entry at Ashley's Store. He was very pleasant and proceeded to request assistance for me. I then met Fatoumata and I gave her the specifics of my search. She listened and showed me exactly what I told her I was looking for. She was patient, helpful, respectful and kind. After completing our transaction, Khalid came over and thanked me for doing business with Ashley. It was a pleasure meeting both of them. I had such a positive shopping experience that I will do business with them again. Yvette M.

Great job/extremely satisfied

Went to Ashley’s for a new sectional and got exactly what I wanted thanks to two great employees; Patrick and Ann. Thank you so much and I will definitely be back for more.

Sales rep. Priscilla, was very knowledgable and courteous.

Friendly and knowledgeable staff

Had a great experience at Ashley’s! Found the perfect couch for my living room. Pat was super helpful, making sure our needs were met and was very patient throughout the process. Overall, Ashley’s has great quality and prices.

Great service and you have many choices to pick from. Our sales person Robinson is very knowledgeable about the furnitures. We were amazed how detailed he was about the furniture processing services. Having a sales person that has expertise in sales is trustworthy. My wife and I finalized our purchase with Robinson today because we found the couch we loved and his service was outstanding. Please look for Robinson when you go for your future furniture shopping! Go Knicks/Mavericks 🏀.

Excellent customer service

Great staff!!! Very helpful!! I would recommend everyone to go to bay plaza location!!

The Customer Service I experienced today was exceptional. Tyson and Khalid were patient, helpful and knowledgeable. I wouldn’t have been able in selecting the right products if it had not been for their help. They really elevated my experience.

Excelent customer service, and good deal, Devon is the best!

Brianna was very helpful it was a wonderful experience

Robinson was very pleasant, explained everything to me n everything was understood. Thank you Robinson for the great service.

Great experience! Pat was awesome!

I had the pleasure of working with Khalid and Patrick today. They were extremely patient, attentive, and educated on all furniture items. I informed both of them of my budget and they were very good at showcasing items that fit my particular taste and budget. I left feeling very pleased and satisfied. I'm looking forward to my furniture arriving.

Awesome location with even more awesome people working here. Devon is the best representative and will go all out to ensure that you’re leaving satisfied and happy with all smiles.

Shernane was absolutely the best sales person I have encountered. I walked into the store with no intention of purchasing something. Having been in the sales business for a few years I don’t like pushy sales people. The first thing I did upon entering was telling her that I just wanted to browse, while giving me detailed product information and what sets her aside from her competitors she let me wander around the store with no pressure. However she was always hovering making sure that she could answer any possible questions I may have. I would like to add that I was not at all an easy customer. I changed my mind like 4 times and even in all of that, I showed her my place and she helped me come up with options of what would look right in my new home. She grabbed chairs and put them next to my couch on opposite sides of her showroom just to show me how they colors and would combine. In doing so she showed me how eager she was to help me come together with something that worked for me and not what was to her benefit. She stayed past her closing time just to make sure we can come to an agreement of what comfortably worked for me, offering all financing options available. I went to an Ashley’s before coming to Bay Plaza and they weren’t very helpful. Although I had no intention of purchasing she made my experience worth while and I couldn’t think of anyone else that deserved my business more. If you go here please look for her ! She knows what it means to provide knowledgeable, reasonable, and patient customer service. She was not only a sales person but a great interior designer. Please promote her ! Thank you for my purchase. I’m beyond pleased. If I could give her 100 stars I would.

Breyanne is Excellent I hope you receive an award for your extraordinary service.

Today, we had the pleasure of being served by Devon, and I must say, his service was nothing short of exceptional. Devon was attentive, efficient, and incredibly hospitable, making sure all of our needs were met with a smile. His dedication to ensuring a great customer experience shone through every interaction. We left feeling extremely satisfied and highly recommend his services to anyone looking for top-notch professionalism. Devon truly goes above and beyond, and we can’t wait to return thanks to his outstanding service!

Had the pleasure of having Devon show us several sectionals. We were able to find a great sofa for our home.

Breyanna was amazing! She is truly passionate and excited about the work she does and the products at Ashley’s. She was honest and personable. She was very in tune with our needs and desires. In the end, we walked away feeling quiet pleased with our purchase. We will definitely be returning to work with her on any other home needs.

By far John S…Coop city Bronx.. was one of the best sales-reps… I have dealt with in a long time, professional compassionate caring and most importantly honest! Ashley’s definitely has a great sales member on their team!

Great experience, will recommend dantrell and Patrick! Thank you so much for helping me find what I was looking for.

I had a very good experience at Ashley furniture the staff was very professional, knowledgeable, friendly and attentive to my needs.

Excellent experience with Devon today!

The best shopping experience. John s. was amazing and very knowledgeable making my shopping for sofas very simple and easy. The price was also amazing all due to John S. will come back to get a bedroom set. Thank you John

Found a couch and got great customer service from Breyanna.

The representative was very respectful and displayed high level of professional standard He also gave useful advise on the item procured.

Excellent customer service by the rep at the coop city store, and delivery team was also great!

Breyanna was an amazing sales associate. She was very knowledgeable, patient, and kind. She gave an amazing explanation of the product.

The best customer services ever!. They even speak both Spanish and English.

Our sales associate Brianna was very knowledgeable, patient and helpful.in helping my family purchase a great sectional for our home. Thank You!

All I want to say is that Breyanna did a great job at assisting me buying a bed & mattress. She was very polite and patient and she made sure that I had gotten all I need with no problem. Very Great service.

Devon was the most amazing help! Definitely ask for him!!

Devon and John S. are the best ! Great customer service !

Breyanna Was our host and she was amazing! Customer service was so polite and helpful they showed us around offered us beverages and helped us find the right bed and mattress that fitted our needs as well as giving us discounts and finding the best and cheapest payment plan for us.Definitely recommend coming here.

First time apartment owners, Michael was so amazing! I was able to find my dream couch with the fastest delivery. Need more employees like Michael in customer service. 5 stars!

My wife and I had a great experience shopping at this location. Michael and Khalid were welcoming, detailed and made excellent suggestions. We are happy with the sofa that was purchased.

They have excellent customer service and excellent product quality and prices.

Very nice respectful

Devon and john was so helpful I highlighted recommendations

My experience today at Ashley’s was one of a kind. Breyanna helped me find my new bedroom set, and I was just here last week purchasing my dining set. Go shop with her !

Very Nice!! Even if they Are pretending to get a Sale... But I don't think so I was Extremely Happy!!👌🏼✅

Very nice 5 stars for her very pleasant

We visited Ashley's in Union, NJ and the staff were pretty amazing. We lived in the Bronx so we decided to finalize our shopping at that location. We want to commend the staff there as well, especially Priscilla who completed the sale with us. She did an exceptional job. She went the extra mile to ensure we were satisfied with our purchase and also facilitate a speedy delivery. Thank you, Ashley's.

Excellent- Michael was the best will info.

They were extremely patient and helpful with me! Amazing staff and very welcoming! One of the few times I didn’t feel pressured to purchase anything!

Great….customer service by Brey

Wide range of furniture to suit your home decor needs. Devon and Juan helped us select the right furniture pieces for our needs and were professional and friendly.

Great customer service. Very patient, took his time and explained everything. Tried to give the best prices.

Shopping at Ashley Store for the first time but I was rewarded, I get the value I was looking for, and in this era, I can recommend anyone that want to value for there money to go to Ashley. Now now now now… what are you waiting for go now please

Great sales person she did an amazing job , very patient .

A welcoming place to shop at , with many items on display. The service was top notch.

Had a pleasant shopping experience here, came in looking for a sofa and was greatly surprised by the varying options available. If you are ever in search of a sofa or other furniture ask for Michael Rosado, he was very knowledgeable in all furniture inventory and made our shopping experience an 11 out of 10. I will definitely bring my business back here again.

Mike was my sale associate in Ashley Furniture Store in Bay Plaza, he really worked with my daughter and myself, we had a successful purchase thanks to Mike and his manager. I really appreciate the both of you

This 5 star review is solely based on the client experience I was provided by Breyanna. From the welcoming greeting, to identifying what I was shopping for, Breyanna was patient and efficient at making sure that I was comfortable and capable of finding exactly what I wanted. I would like to point out that Breyanna was very knowledgeable in regards to all of the products and Ashley’s offerings. It has been a while since I was given true customer service, that focused on the customer more than the sale. I would normally wait until after delivery to write a review but after such a positive experience, this needed to be shared. Give that girl a raise!

I have been furniture shopping for a few months. Naturally, I have gotten an opportunity to deal with several sales people in that time. My typical experience is either being fully ignored, or feeling forced to make decisions I wasn’t totally pleased with. But during my time with Patrick at Ashley Furniture at Bay Plaza I felt seen, heard and respected. Patrick was kind and patient as we spoke about why I was there. He gave me insight regarding fabric details based on my needs. I did not feel rushed or as if I were impeding on his time - the store was close to closing when I went by. And I was there really to see what they had. But Patrick’s easy tone and manner made all the difference for me. I had no intention of buying that evening, just perusing. With Patrick’s help I made a purchase that I am not only happy with, but excited to get. I would happily recommend shopping at Ashley Furniture, if all salespeople are as well trained and as kind as Patrick is. Thank you so much for all of your help Patrick!

Brey was amazingly helpful and available for me . I ONLY stopped in to look and left purchasing a Queen bed frame and Dinningroom set . Very patient and knowledgeable. Thank you Brey 😊

Had a great experience with customer service representative Fatoumata 👌 … she was extremely customer friendly 🙏🏼

Priscilla is great! Helped me check out the different bed sets for my needs and the mattress that was most comfortable and fit my budget 👍🏽👍🏽👍🏽

Brey was amazing. She was patient, informative and knowledgable. We are happy customers!

Walked in just to get an idea of what a couch looked like that I saw online. I had no intention of purchasing a couch and I soon as I stepped foot in the showroom Breyanna showed up with an amazing attitude and worked with me and my options and got me approved for a beautiful sectional and I. Couldn’t be more excited to finally decorate my new home! Thank You! For the amazing and beyond friendly service!

Bretaña and Devon did a great job today.

Patric is an excellent seller very knowledgeable and respectful

I love it there Ms Ann was very nice she try her best an I respect that

Priscilla’s service was exceptional! She knows her product and pricing very well. When I finally selected my bedroom set, at the last minute I changed the color of the bedroom set. Pricilla was patient, and focused on my overall happiness with my chosen product. I truly appreciate her!

Great experience shopping at this store. Big floor with a lot of samples. Devon was helping us choose the sleeper sofa and love seat for our living room. He was patient and knowledgeable to the point(we were there with two kids). He answered all our questions, made sure that we find the best furniture for our needs. Talking about furniture, great quality, fast delivery, guys even unpacked and made sure all the cardboard and wrapping was trashed. Would really recommend this store to anyone.

Michael is very patient and guides you through every detail. Great customer service!

(Translated by Google) I bought a set of sofas a year and a half ago, when they were selling me the sofas, they offered me a worry-free guarantee for five years and now that I send an email saying that I need my furniture inspected because it needs maintenance, they tell me that the guarantee has already expired and I'm trying to call to get a solution and the phone doesn't answer anywhere and when someone finally answered me, they put me on hold and then a few minutes later the communication is cut off and I can't talk to anyone, how sad that when They are selling their products, they even call you to ask if you are going to buy, I need someone to answer me so I can clarify. (Original) Compre hace un año y medio un juego de sofás cuando me están vendiendo los sofás me ofrecieron una garantía worry free por cinco años y ahora que envíe un correo electrónico diciendo que necesito que revisen mis muebles pues necesitan mantenimiento me salen con que la garantía ya expiró y estoy tratando de llamar para que me den una solución y no responde el tel en ningún lugar y cuando al fin me respondió alguien me deja en espera y después a los minutos se corta la comunicación y no puedo hablar con nadie, que triste que cuando están vendiendo sus productos hasta lo llaman a uno para preguntar si uno va a comprar necesito que alguien me responda para poder aclarar

Devon Stephenson was very helpful in us finding the right item for our use. No pressure selling and very accommodating in little things like a bottle of water and cup of coffee - before even getting to our buying stage. We recommend to others. Great guys.

I had an amazing experience here, John and Devon really helped me out. They were able to help me pick out what I needed, picking great quality and sticking to the vision I have for my apartment. Highly recommend, ask for John and Devon!!

I decided against a purchase and wanted to cancel it before shipping. Bay Plaza location gave me a hard time. I had to come into the store and when I did I spoke with a Store Manager Dantrell and he assures be it was canceled but could not provide confirmation stating I will receive it in email. After 24 hours I had not received an email. It was a hassle back and forth with customer service to get this order canceled. A lot of wasted time!!!!! To cancel an order. Therefore, be mindful shipping there if there is a possibility will change your devision.

Sales Representative was the best I ever had. She was very knowledgeable and professional. She made me feel like buying more merchandise

I was on a hunt for a sectional couch for my new apartment. Diamond was very honest, attentive to the same detail as myself. We finally both decided on the best sectional for my new home. Thanks Diamond for everything

I had a great experience at Ashley’s , they were very professional & helpful

Robinson was very helpful in helping me find my son's bedroom furniture. I would definitely come back👍🏾

Breyanna & Robinson were so great they help us get everything we wanted. Great customer service.

(Translated by Google) They gave me a quote based on some furniture, when I received the order a drawer that I needed was not there, they had not charged me for it but I had asked the seller in the store for it, when I went to the store to try to buy what I was missing I They gave very bad treatment and wanted to charge me for delivery again (Original) Me hicieron un presupuesto basado en unos muebles, cuando recibí el pedido no estaba un gavetero que necesitaba, no me lo habían cobrado pero yo lo había pedido al vendedor en la tienda, cuando fui a la tienda a tratar de comprarl lo que me faltó me dieron muy mal trato y me quisieron cargar el delivery otra vez

On February 28th, I visited the Bay Plaza location in the Bronx. The immediate assistance obtained by Ms. Ann and Breyanna, was nothing less than pleasant and comforting to say the least. The women addressed all inquiries regarding the items purchased, in addition to covering policies and full insurance coverages. A check-up call will be furnished close to the delivery date. Once more, I was remarkably pleased with the overall patiences/ professionalism both ladies exemplified. Please honor your staff for their impeccable performance. They were working extremely hard to ensure a sales for your business. Treat them . Give them incentive for outstanding performance, they deserve every bit of it. Wonderful job ladies. Thank you.

Breyanna is amazing! We had an exceptional experience working with her while purchasing our mattress. Her product knowledge was impressive, and she guided us with patience and expertise. The entire process was smooth, and we appreciate her commitment to ensuring we found the perfect mattress. Highly recommend Breyanna, outstanding service!

Great customers services.

My experience was very pleasent and easy. Working with Sharnane and Breyanna was great they both were very knowledgeable of all the items that I purchsed. They help me to understand the financial part of the process. I would definitely recommend this location and these two wonderful ladies.

Robinson helped me and my girlfriend find the perfect couch for our new place. He was very helpful, kind, and understanding. He made sure to explain everything in detail so we knew we were getting exactly what we wanted with no surprises.

Everything went very well. Received exceptional service from Ann at the Bronx location. The delivery men were excellent and removed all packing material. Wish I had more time to inspect the furniture, as I noticed a few nicks after they left.

John was very knowledgeable and polite it was a pleasure buying my chair with his help. Can’t wait to get my chair.

Fatou and breyanna were very professional and provided excellent customer service, they definitely met all my needs thank you ladies I will be back to shop again

Breyanna was so patience and kind she also was very informative and I loved her energy . Breyanna was absolutely amazing Her customer service was amazing

Diamond White sale person was awesome!!! I will recommend her services to everyone!!!

Ann was a gracious and professional salesperson. She greeted us right away and listen to our wants and did not try to pressure us into things that we didn't want or need. In addition she was attentive and caring so we found the perfect match! The style and quality of Ashley's Furniture is beautiful and we can't wait for delivery!

Furniture looks even better in person and the workers who assembled the sofa and bedroom were courteous and professional at all times!

As soon as we walked in we were greeted with pleasantries. Our sales associate was Hensel. I explained what I was looking for and he showed exactly that. He was very informative and knowledgeable. He is truly an asset to your company

We worked with Dantrell and Mary, they were very helpful with choosing the right pieces for our home. Very friendly and attentive over all we had a great experience.

Excellent

Excellent customer service and was very helpful and making my decision and great price

we were taken care of by Patrick, who is very hospitable and very knowledgeable of furniture Very courteous and listened to what we were looking for

Staff was courteous and kind. I will definitely return in the future.

The team there is very good Fatoumata Barry and Shernane they or the best. Excellent service.

Micheal provided Great customer service would recommend

They was very sweet very helpful & I walked out of there with a big smile on my face me and my family

Great customer service. Answer all my questions. Will recommend to friends and family.

Priscilla Was Amazing! , service was excellent!, she was so helpful sweet and patient ! Thank you for your help

Who knew shopping for furniture could be so pleasant? I didn't think so either but it was! I had the pleasure of being serviced by Mike. He was extremely pleasant, informative, and attentive to my needs. He was able to walk me through my options that fit both my lifestyle and my budget. The customer service is 5 star!! If you weren't considering it before, take a chance and visit Mike and the Ashley Team at Bay Plaza!

Great experience every time at this location. Staff are always friendly and understanding. They take the Time to get to know you. They listen to your wants and needs. Definitely recommend this location.

Fatou & Justin is amazing professional and make sure i was satisfied with the soda & loveseat they showed me. We will be back on saturday to pick up our furnitures.Good service

When I entered the store I was greeted by a pleasant salesman named Hansel. He was expressive and made me feel very comfortable. He addressed me with respect and I felt that I could have a conversation with him about anything. Hansel gave me all I needed to know as far as structure of the store to the type of furniture I was looking for. He offered me something to drink and proceeded to ask specific questions on what I was looking for. At the same time my ideas were met not only by Hansel but also by the manager Dantrell. In the most concerned way I was able to purchase what i needed and wanted with a pleasant experience from this establishment and will be making purchases in the future from the store in Bay Plaza.

Prescilla was very professional

I loved my experience John was super helpful and he suggested the perfect couch! Would definitely shop again.

Priscilla was so sweet & helpful. She showed me every couch and found one for a great price in the limited measurements I was working with. Thank you!

Best experience of my life. Ann and Breyanna made my furniture experience a pleasure.

Breyanna was extremely helpful and approachable. She helped me to achieve my goals all the way around. Please if you ever in need of furniture and in the Bronx see Breyanna in Co-op city Ashley. Thanks Baby Girl and good luck. Keep up with the great customer service

(Translated by Google) Excellent job he gave me. joel (Original) Excelente trabajo k me dio. Joel

(Translated by Google) Joel tremendous service very happy (Original) Joel tremendo servicio mui contensta

PATRICK WAS ABSOLUTELY AMAZING‼️‼️‼️ KNOWLEDGEABLE ON EVERY PIECE WE LOOKED AT. ASHLEY'S QUALITY AND APPEARANCE IN THE STORE HAS CHANGED ALOT AND ITS A VERY INVITING ATMOSPHERE. I WILL BE BACK ONCE I BEGIN MY BEDROOM MAKE OVER 🥰

Beautiful style,good quality future. Great customer service. I looking forward to purchasing a new item.

Diamond and John are far one of the best employees. I have came a few time to this store and was not as great. they made sure I was beyond satisfied with my purchase. Showed me around to explore. They had a lot of patience. Down to measurements material everything I needed to know they had the Answer. I will definitely be back to shop with them they were great. 👍🏽

It was my first time shopping at Ashley Furniture and I must say my experience was great. When we first walked in we were greeted by Brianna., She was our sale representative and I must say she was absolutely amazing. I was buying furniture for my Guest bedroom. Brianna made such we were comfortable and showed us around and answered all our questions. Would definitely recommend Ashley to everyone. And go to Brianna in Corp. city.

Nice staff

Mary and Shermane were the best in helping me find a bed set, and a couch, and get a table set that fit my apartment. I appreciate them for helping me through this journey. If you ever go to Ashley Furniture I recommend them. Overall, great experience.

Great deals in Furniture

Diamond and Josh were such amazing people and provided great customer service!

Wow! Just had the most amazing shopping experience with Breyanna! Talk about knowing your merchandise, listening to your client, and finding *all* the things! What a fabulous experience.

It was really a great experience!!! The only furniture store for me.

I walked in the store looking for a sleeper sofa specifically and I was attended by Shernane. She was very kind and patient with showing me various options as well as informing me about financing and answering any questions I had. Shernane made my shopping experience fast and easy. Definitely a lovely salesperson !

Ann (sales) and Patrick (manager) were awesome!! Love their service and will definitely return!

(Translated by Google) Jay and Patrick make a great also come see time for Best service (Original) Jay and Patrick make a great también come see tiempo for Best servicio

Patrick and Jay gave me great servicio, highly recomendó

Anyone going into this store, please ask for Joel. He is by far the best customer service you’ll get. Very helpful, friendly and knowledgeable. You can look around calmly, he won’t bother you, but when you need him, he’s right there to answer your questions and make a sale with the best deal and quality service. Keep it up Joel!

Excellent service. Had a small hiccup but it was handled quickly.

What a fantastic representative at Ashley Furniture in Coop City!!! Mary made it happen and made me a very happy customer!!

The were amazing and friendly and did everything they could to help us make our purchase. The sales person Devon and another gentleman a mattress specialist were the best workers any place could ask for. A+ service.

I came in for just a box spring and Breyanna told me that’s a temporary fix for my problem and offered me something better. Loved the customer service and also from Patrick, loved the experience

Thanks to Breyanna I was able to get the couches that I really wanted. I was afraid that they would not fit but she was able to help me get the correct set up. She was very sweet and helpful. If shopping at the Bay plaza Ashley’s Furniture I recommend asking for her services.

Breyanna is such a sweet heart, I was not going to buy and she came and was patient so with me. She gave me the best customer service and I will be back !

Mike Rosado was awesome. He knew his stuff and was confident, relatable and very professional.

Always experienced good service at Ashley’s. As long as you’re open and upfront about what you want and your budget, you avoid feeling pressured. Overall highly recommend. I’ve been going to them for years. Good quality products

I would like to thank Michael for his help and support in helping my husband and I in finding beds for our 2 kids. He had patience and made sure my daughter liked the bed and mattress she wanted and was comfortable with. She tested all mattresses out and he helped up out. I had a 3000 credit with Ashley's and I guess because I haven't used it in a long time it was deactivated. Michael helped me out with that even though it took a long time he was very patient and helped us to the max literally the store closed and he was still helping!

Breanna was great, I wasn't even gonna buy but she made the experience so good I couldn't even resist. Wonderful customer service!

Justin Just Wow! Thank You For Your Customer Service. Right On Point. Keep Up The Good Work.

Diamond and Breyanna were amazing they made my shopping experience so easy and even helped me get approved for an Ashley card.

Pierre was helpful and nice. He asked us specific questions about size, color, space in my apartment ect. Thank you Pierre.

Very efficient, courteous and professional sales staff. Will definitely make Ashley my ‘go to’ store for furniture in the future.

Thanks to Ann and Dantrell for assisting us in acquiring the pieces we needed for our bedroom and living areas. Excellent customer service! Thanks again!

Pierre was so amazing. He made our shopping experience 10 out of 10!! What I loved most about him was his honesty. He’s definitely more than a salesperson, he really wants to help you make your house/apt a home.

(Translated by Google) I am grateful to Ashley, they delivered my sofa bed in a timely manner, I highly recommend it. Thank you (Original) Estoy agradecido con ashley ,hicieron la entrega de mi sofa cama en tiempo y forma, se lo recomiendo mucho. Graciass

I recently purchased a bed mattress, foundation, and bed frame from this furniture store, and I must say, I had a fantastic experience. The sales representative, Breyanna, provided exceptional service. She was knowledgeable, helpful, and made the entire shopping process a breeze. I highly recommend this store for anyone in need of furniture.

Mary was exquisite. Very knowledgeable, great hostess, knows her way around the store. Great advice on color and material. Offered us refreshments. Loved my experience today and will be coming back for more. Thank you so much Mary for everything.

Breyanna was very helpful and pleasant to deal with.

Awesome couch, the guys who moved it were very nice and did a good job on setting it up. 10/10 would recommend Ashley’s to everyone! Brey was very helpful!

Mary was doing her thing today! thanks a lot!

Juan V., Isabel and John was extremely helpful and knowledgeable. Professionalism was top tier. 5 stars across the board!

Worked with Juan V to get the perfect living room furniture. Juan was very helpful and accommodating. S/O to Jerry for his input as well.

Quick and smooth service. I knew exactly what I wanted and Dantrell took care of my exact needs in a timely fashion and even saved me some money! Thanks guys!

Justin was amazing and very patient.

(Translated by Google) The treatment is very good. (Original) El trato es muy bueno..

I had a wonderful experience purchasing the item that I was looking far from Ashley. The young lady named Mary was very pleasant and very courteous and most of all very professional. I even learned that they have Starbucks coffee. I knew about Chai Latte through my grandson but I had never tasted it and I love it. Now I just hope the item I purchased arrives in excellent condition as I’m expecting it and as beautiful as it looked in the photo Mary showed me. Mary has the right idea happy customer equals great business. I’m pleased and I do recommend Ashley for furniture. Not expensive either. If I made typo errors is because my reading glasses broke not expensive glasses since I always loose them. My new one will arrive on Sat 9th.

I needed to buy new bedroom sets & living room set all at once & Ashleys Furniture made it hassle free. Upon walking in I was greeted by Pierre Dejesus who was patient & answered all my questions. He wasn’t quick to sell me on something but made sure I was happy & comfortable. He went through my options in detail which I loved & he even followed up. Great Customers Experience skills. Thank you so much Pierre & I’m looking forward to get my delivery Friday ! 👍🏽🤗

Breanne and Juan went above and beyond helping out with my purchase at the Bay Plaza store

Great job Breyanne

Breyanna was absolutely amazing. She gave us space to browse and when we had decided, did everthing possible to make our purchase as smooth as possible. She was entirely attentive and transparent with any fees.

Love these guys! John and Pierre were so so helpful with helping me. They didn’t push me to get anything but just helped figure out what was best and I couldn’t thank them enough.

(Translated by Google) Mary helped me, excellent service. He was very patient with me and helped me select what I was looking for without pressuring me for the most expensive one. Thank you very much Mary! (Original) Me atendió Mary, excelente servicio. Fue Muy paciente conmigo y me ayudó a seleccionar lo que buscaba sin presionarme por el más caro. Muchas gracias Mary!

I really appreciate Juan V for taking care of my mother’s needs. She can be a bit much at times, but Juan had patience and a great personality that ended winning us over. We will definitely recommend you to all our friends and family for our furniture and decor needs.

Pierre was an amazing help and an excellent sales associate!

The costumer service was amazing . I love this location at Bayolaza I was able to get a whole queen bedroom set I adore. Thank you to the manager and Anne for helping me.

Sale person was courteous and informative

Thank you Juan V, very knowledgeable and with the best of interest that I be happy with my selection and looking for different option until I was happy with the one. Thank you for making my purchase so smooth and work with my budget and be so patient, I came to buy a bed end up purchasing a complete living room set. You are the best definitely will be back.

Salesman Juan was extremely helpful and welcoming from the moment we stepped foot in the store. Very informational very knowledgeable and helped with all our questions and concerns. Came in just to look and left with a new couch and tables ! Greta service and welcome locations.

I felt no pressure to buy Was allowed to look around as I wanted Questions answered as I asked them. Priscilla was my sales rep. I actually missed buying with her as she had left for the day An her co workers respected the fact I really wanted Priscilla. Furniture to be delivered in December 2023 They have a recliner that I like as well - another day 🙏🏼

Great customer service Breyana great assistant.

Breyanna and Shernane were excellent in their service they We're very excellent with their service and informative about the store and their product !! Great trusted advisors

Patrick Rosario was very helpful and insightful with his vast knowledge of their inventory. Took his time and was very patient. Highly, recommend him and the business

Breyanna was knowledgeable & patient with every step of our purchase process.

Mary is so nice

Was an amazing experience be in this store today shopping a tv stand nice sale person nice plan manager

Excellent she was very very good to me and actually an outstanding

We received superb service, all questions and concerns were addressed. I’m confident we bought the best furniture.

Don't buy from Ashley Furniture that breaks down after two years of use. They offer you the five year warranty but when you request service the out source company they use 5 Star Service which should be called Zero Star Service says it it's not covered. I bought a wardrobe chest the railing tracks are damaged and they say it's not cover. I have a chest wardrobe older than the crap I bought at Ashley that is in way better condition. Mrs. Keiasha That was very nice of you to apologize. But poor customer service, your sales people are fast to sell, and talk about a five year warranty, but the over price furniture doesn't even last 2 years. And all you could say is sorry instead of looking for a way to fix the problem. To give your customers satisfaction. I have things from IKEA that's over 10 years that are in better condition. The dining room set I bought from your store still stands because we only use it when we have guests, the dining table we use daily is from IKEA. In less than 2 years the railings on the chest wardrobe started falling apart, after spending almost $400.00 on it. No it has become expensive disposable furniture. We have a chest wardrobe that I pay way less and has been moved around, has out lasted your brand. Meanwhile your brand has been in the same spot since it was delivered.

Dentrel is awesome and super helpful. I definitely recommend him and will use him again for future purchases.

Dentrel super helpful and friendly, will 100% buy from him again.

Breyanna is the best. She showed so much patience with me. High recommend .

Pierre did so great with us, he was patient & understanding! We left with more than we planned to, super happy about it 🩷

Today my mother and I came to Ashley’s at Bay Plaza to look for a living room set to replace our old one. As we walked in Patrick gave us a warm welcome and told us if we need anything he’s happy to help. My mother and I continued to walk through the store until we found a set we loved at an unbeatable price. Patrick was immediately available to assist us. He made us feel comfortable and answered all our questions with patience even if we kept asking the same questions over and over. His demeanor was warm and made sure we understood the information. He explained everything to us in a manner that made us feel comfortable and confident in the knowledge and service he provided us. We were so happy with his service and time that we ended up buying not only the living room set but a recliner and two beds too!! He is definitely a great Asset to this company and my mother and I were extremely grateful that Patrick was the one to assist us! It was a great experience!!!

Cool beds and sits

Juan and Shernane were amazing. Very professional and patient. Will definitely come back and ask for them.

Dantrell was an excellent host and narrowed my search to painless few minutes with excellent recommendations. Purchase was Gooood!

Dantrell was very helpful during our visit to the store. We explained what were looking for and showed us the selection the store had. He didn't pressure us! He was knowledgeable, understanding, and patient.

Breyanna was amazing, She def changed the mind of my random other for the purchase but she spoke to her with so much respect and grace. I will be back for us to get my grandmother bed set. Very happy to have had her help us and see Breyanna soon.

My got the best treatment by Breyanna. She was very knowledgeable and friendly. Took time to show us different options. Will definitely go back. She’s an asset for the company.

Dejesus really polite guy and very helpful thank you so much

I had a great experience shopping at Ashley Furniture store...the people really work with you and they are so nice and have alot of patience. I will recommend Ashley anyday to everyone. I bought a bedroom set over 28 years ago from Ashley and it is still in good condition. The quality is great on the furniture.

Breanna very good sales person. Patience and understanding. Work with my budget and help me find the right furniture for my space at home. She was nice and polite.

Service was excellent

Greatttttt customer service

Breyanne was really nice and helpful!!!!

My sales representative Breyanna took extreme courtesy to my needs. She was very helpful and patient.

Ann and Pierre were great! They were so helpful, patient and thorough in helping us select the items we needed. We appreciated the time they took in ensuring we were informed and satisfied with our choices. Thank you!

Nice sales person. He was very helpful. We got a great deal!!

Breanna was excellent friendly and she answer all our questions.she the best. She deserves 10 stars

Breyanna was such a pleasure to work with! She was so warm and detailed about the mattress my dad wanted to get. She explained thoroughly about the features of the mattress and helped make an informed decision that fit my parents’ needs. My parents left smiling and confident.

Breyanne was very helpful and patient our whole time we were trying to make a decision. She was very knowledgeable. Thank you for your great service. Rose

I was really appreciate the way Ann, took care of me. I thank her very much. I will recommend my friend to go do business with Ashley.

Breyanna Customer Service Was Very Professional And Sharp, We Were so indecisive on what to get and her patience was great with us. Overall We Got What we wanted and we could have not thanked her enough. Definitely will be back for more pieces

Breanna was amazing, she took her time with everything we needed and with any questions we had. She was patient even thou I changed my mind over 5 times she didn't hesitate to help. She has excellent customer service and she's an excellent worker. We left with our beautiful couch and our beautiful bed. Keep being amazing 🙏🏽

Breyanna was the best! I wish I could give her 1,000 stars , she worked with me for about 2 hours and didn’t complain! I absolutely loved her customer service

Very nice employees

Breyanna is an amazing trusted advisor. She does everything she can to get you the best prices. She walks you through the store to show you the difference between the products. She answers any questions that you might have. Make sure you ask for Breyanna the next time you shop at Ashley.

We came to Ashley’s looking for a new couch and we were well taken care of. Breyanna provide great customer service. She was very attentive and we left satisfied with our purchase!

RICKY was very professional and courteous. A great experience. Outstanding!

Ricardo was amazing

Very nice very accommodating the gentleman got me a good deal on my mattress and box spring

Justin is the best customer services agent eveeerrrr!!!! Thank you.

It was great!

Mary and shernane are an excellent team un helping pick out your furniture, and give excellent input. They go above and beyond to please and make the customers happy

One of my best experiences, best customer service and best deals. Thank you 1

Marinell Batista is an EXCELLENT sales person. We were sold from the minute my mom & I met her. Her personality & knowledge of Ashley products were spot on. She also took the time to recommend other options if we unsure of a certain item. Marinell is an asset to Ashley. I walked away with everything that I needed for my new home. I'm a happy customer. TG

Mary is the best, my daughter and I loved ❤️ her expertise, she's a great sales person. She walked us through everything and explained to the best of her ability she made sure we were very comfortable and satisfied doing our purchases. What I liked about her the most she's a very patient young not only wanted to sell we were not very sure about our purchases and she walked us through every step patiently, and with such a beautiful personality we were able to make our decisions. We gave her a 5 star she was very excellent. For such young lady she did very great. We were impressed when we met her last Monday 10/16 /23 the way how she presented herself. She deserves a good raise and and a great promotion. I can see her in the near future Managing Ashley Furniture Store and training other workers to be great sales person. When shopping these are the kind of great attitude and personality we look for, this will make businesses grow.

Breyanna is an excellent sales rep. She is not pressuring and she took her time in assisting us even after stores.

Amazing Customer Service From Breyanna !!!!

Very helpful understanding

I was very happy with the service that I received and I am very pleased with the customer service.

Great experience shopping with Adrianna at Ashley Bay Plaza!! I went in for one item and ended up also purchasing an additional item all due to her patience and diligence. Well done Adrianna!!

Breyanna and Justin was super helpful with my needs and I was able to come in and get everything I needed. Service was great !!!!

Thank you so much Breyanna at the Bay Plaza location! She was so professional and well informed it made my shopping experience AMAZING and easy ! If you want Excellent customer service ask for her ! I’m so happy with my purchases 😃

Great service from John suouffront!!! He's very professional and knowledgeable in advising customers!!!

Breyanna is the best! I came during labor day and she kept following up until I came back to get my dining table

Ashley was very help fully great

The Team is very nice 👍

My rep Mary was very patient and helpful. I love the selection they had even though I have a small space I found to sectional to fit.