Ashley Store Bronx, NY (Bay Plaza)
Store Bronx, NY (Bay Plaza)
Ashley Store
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Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Bronx, NY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Bay Plaza, NY, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our top quality furniture at affordable prices. We have been your go-to furniture and mattress store in the Bronx area since 2019. Our dedicated and experienced Sales Manager supports a team that is committed to being your trusted home partner and specifically prides themselves on their expansive sofa selection. At the Bay Plaza, NY Ashley Store we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 10:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
What our customers say
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Amazing service! Was extremely helpful and nice
I had an excellent experience with Priscilla, the sales representative at the BayPlaza Ashley store. My furniture was delivered and assembled by a professional team. I was contacted throughout the delivery process. One piece was missing from my order, but the manager of the store took care immediately. Thank you! Ana H.
Best sales associates Belkis girgenti. She was great, helped and answered all of my questions. Im a Very happy customer.
Dantrelle was such a pleasurable salesman to shop with. He was very pleasant and professional. I thoroughly enjoyed shopping for my sectional there today.
We had a wonderful experience with Dantrell. He helped us find amazing furniture for our house.
Dantrell was amazing If you shop at this location ask for him.
Very quick and careful with the furniture and super professional. I love my bed
Great experience with Dantrell!
Amazing service! Belkis helped us pick out the perfect furniture for our new apartment.
Very nice. Lovely personality
I had a great experience they were very professional,courteous and presented great time management skills.Were also very flexible with the delivery process
I had a wonderful experience, both Luigi and Fatou gave us phenomenal service. Customer focused is an understatement. They are awesome.
John was amazing helpful and clear with all questions asked 👏
Dantrell Chatman was more than helpful! I mistakenly went in and bought a sofa that was too big but he made everything hassle free and had the perfect solution/replacement for me. You can tell he is very detailed oriented but also has a genuine care to ensure customers leave satisfied and happy with their purchase. His customer service exceeded expectations!!
I ordered a mattress on February 27th and the money was debited from my bank account then credited back. I was extremely confused about how this went about, because on March 2nd they charged the money and when the mattress was delivered the money was sitting in my account again. I called customer service and was told that the money was charged and finalized. It made absolutely no sense, because it was still sitting my account. This is absolute craziness debiting and crediting and no one was able to tell me that the money was still pending to be charged. This is beyond ridiculous. I just made a decision not to order from Ashley’s again. This company should be concerned that they have so many negative reviews that can eventually put them out of business.
Priscila Asanna was amazing!!! Her customer services is over the top. She is delightful to work with, please give this women a raise….
The delivery men that delivered my furniture from Ashley were friendly and very nice and we're very quick and good at putting the furniture together... They removed all the garbage and took the old furniture away. They did a fantastic job! I went to the Ashley's in Bay plaza and when I came up the escalator I was greeted by Tiana. Tiana made me feel like I was the friend next door she was professional yet made me feel like my purchase matter to her. Tiana did a great job and the managers as well that I spoke to. It was an absolutely wonderful experience and my first experience with Ashley and it will definitely not be my last.
Tiana Teri was very nice she help me pick out furniture that I could afford and good quality and work with me on getting the price down.
Luigi was great. Love the service
Wonderful service from Belkis. Found us the perfect dining set & we are PICKY. The deals are excellent and practical and the staff is very attentive.
Wonderful seamless experience. New years Eve @4 pm Shout out to Robinson , Luigi , Dentrel!
Don’t waste your money here! These people are scammers. I was looking to make a large order being that my mother recently bought a huge multi family property in NJ. These people will say anything to try to get your money except the truth. Stay far away from Ashley’s!
(Translated by Google) To sell you a product they are a good thing, the delivery is horrible. They called me to say that they would arrive in 20 minutes. I got ready to go. They arrived earlier, they asked a neighbor if she knew me. By mistake, I left the door open, and they entered my house without permission and left the furniture. They don't know if the neighbor is my friend or not. They just believed her and left the funiture there. I asked them to take them away, and they said they couldn't. So, they can't call me to deliver them. They enter without warning and without permission. But now they are taking the laws that they do not return. I will not buy there again. customer service is terrible. To sell you a product they are a good thing, the delivery is horrible. They called me saying they would arrive in 20 minutes. I prepared to leave. They arrived earlier, they asked a neighbor if she knew me. By mistake I left the door open and they entered my house without permission and left the furniture. They don't know if the neighbor is my friend or not. They simply believed him and left the furniture there. I called them and asked them to take them and they told me they couldn't. So they can't call me to deliver them. They enter without warning and without permission. But now they are taking the laws to not accept returns. I won't shop there again. customer service is terrible (Original) To sell you a product they are a good thing, the delivery is horrible. They called me to say that they would arrive in 20 minutes. I got ready to go. They arrived earlier, they asked a neighbor if she knew me. By mistake, I left the door open, and they entered my house without permission and left the furniture. They don't know if the neighbor is my friend or not. They just believed her and left the funiture there. I asked them to take them away, and they said they couldn't. So, they can't call me to deliver them. They enter without warning and without permission. But they now are taking the laws that they do not return. I will not buy there again. customer service is terrible. Para venderte un producto son algo bueno, la entrega es horrible. Me llamaron diciendo que llegarían en 20 minutos. Me preparé para partir. Llegaron antes, le preguntaron a una vecina si me conocía. Por error dejé la puerta abierta y entraron a mi casa sin permiso y dejaron los muebles. No saben si el vecino es mi amigo o no. Ellos simplemente le creyeron y dejaron el mueble allí. Les llame y les pedí que se los llevaran y me dijeron que no podían. Entonces no me pueden llamar para entregarlos. Entran sin avisar y sin permiso. Pero ahora están tomando las leyes para no aceptar devolución. No volveré a comprar allí. el servicio al cliente es terrible
Dantrell and Robinson were super helpful with my purchase. Hospitality here was top tier. Highly recommend them!
My daughter and I ordered matching recliners but in different colors from Ashleys on Central Avenue in Yonkers NY. My daughter received her recliners but when mine came in, they were not the same recliners and extremely uncomfortable. Unfortunately I was not home when they were delivered as my husband had Hip Replacement and could not be home due to complications. When I finally got back home, I called the sales lady I worked with and she said she wasn't able to do anything. I called the main support number and they had the nerve to say I needed to pay a restocking fee and delivery fee, even though it was their error. After spending thousands on Ashley's furnishing my entire home over the years and opening credit cards, I will never order from Ashley's again. They do not take accountability for their error and expect their customers to flip the bill. It is absolutely disgusting and disheartening.
Robinson was so helpful it was our first time shopping for couches, we didn’t know exactly what we wanted but he made it easy for us answering all of our questions and giving suggestions.
Nice store, didn't have enough of counter height dining sets.
I had a fantastic experience at Ashley Furniture with Dantrell, thanks to the exceptional service provided by the sales manager. They were incredibly knowledgeable about the products and helped me find the perfect sofa for my home. The manager was patient, answering all my questions and ensuring I felt comfortable with my purchase. The store had a welcoming atmosphere, making the shopping experience enjoyable. I highly recommend visiting Ashley Furniture if you're looking for quality furniture and outstanding customer service!
Great experience at this location. Dantrell was very patient, attentive and informative to all inquiries. Will definitely do business here again.
Very bad service order a dresser gave me a delivery date I get rid of my old dresser the day before and they call me at 6 pm to tell me they are cancelling my delivery date the day before. Advise you not to deal with Ashley bay plaza mall
Professional service by Dantrrel
Dantrell was very helpful. We got everything we wanted for a good price.
Dantrell, Sales Mgr was awesome with his service.
Great costumer service. I met Mr Rojas he was amazing
Randy at bay Plaza was outstanding and so much patience. We need many Randy's
John and his team are amazing!!!
Never again I will buy, the worst in history. You have to wait almost 2 months for furniture.
They are racist I don’t recommend this company also the store is unsanitary and has a smell
I made several purchases for my house worth over 10k which included a set of tables for the living room which were sent to me with cracked glass, they took it that same day no one called me to give me a solution, I had to call many times and it took 3 weeks to send me the same tables that had scratches, I called the Robinson agent who helped us when I bought it and he put it off saying that he was going to speak to the manager and that he would call me back later, he never did! A week ago I received a call saying that Robinson had canceled my order without my authorization and until now I do not have the tables or my refund.
I had the best sales experience at the Baychester location. The customer service experience was world class. My rep Shernane was professional, friendly and always seeking to get you the best for the money. She made will make you feel at ease and instill her vast knowledge of product to you. This is my third purchase with her and I will continue to make my purchases with her. You will never feel forced or pressured into purchasing anything from her. She will go above and beyond to ensure your purchase experience is world class. Top notch service, always service with a smile. Shernane is courteous and classy. Great service and experience.
Dantrell & Priscilla were amazing and so helpful welcoming plus patient !! We chose a great sofa for my Mother ❤️ so many options to choose from at this location
We had a fantastic experience at Ashley Furniture. From the moment we walked in, we were greeted with exceptional customer service. Dantrell was incredibly helpful in assisting us to find the perfect couch for our family. He took the time to understand our needs and preferences, guiding us through various options until we found exactly what we were looking for. . We truly appreciate the personalized service and the effort to make sure we were completely satisfied with our purchase. A big thank you to Dantrell for going above and beyond to make our shopping experience enjoyable. We will definitely be returning for future furniture needs!
Great customer service, knowledgeable of the products, and easy to communicate with. Thanks, Michael Rosado.
In store experience was great, HOWEVER, the delivery… terrible !!!! Delivered the wrong bed TWICE! And when I’ve reached out SEVERAL TIMES about it, their store policy is to give me the run around. I just want to be compensated and move on, they just want to keep my money in their pockets!!! Admit your faults and do right by your customers! Making a report to the BBB and moving on!
The sale lady was very helpful and explain everything in detail to me that why she got me.
Ms. Shernane introduced herself as soon as we reached the showroom. I told her we needed time to look around and would speak with her when ready. She respected our wishes. Pura and I had a positive visit at Ashley‘s. Shernane was attentive, informative, courteous. We dismissed visiting Raymour & Flanagan. We closed the deal at Ashley’s. Thank you Shernane
Everyone in here is very pleasant very very helpful And very polite. I live all the way from ct to order my bedroom set
(Translated by Google) The person we spoke with was very attentive and the prices were very comfortable, thank you ☺️ (Original) Muy atenta la persona con la que hablamos y los precios muy cómodos , gracias ☺️
This is a great furniture store. Greatest sales guy and customer service!! Mike & Robinson was easy to work with helpful / attentive and we got exactly what we wanted !!
The staff art this Ashely were noce and polite. Michael aka Mike is very nice and helpful. He helped me with picking my sofa . He listen to what I wanted and gave me options. He’s very knowledgeable with the products and understanding the customers. I’m very pleased with the level of customer service and how easy and painless the process went. Will continue coming to come to Ashely for my furniture needs.
Fatoumata and Dontrell were extremely patient and helpful! They listened to our wants/requests/concerns and worked with us to get our orders correct! We will definitely be returning and letting others know about this location!
Devon is an excellent trusted advisor, very knowledgeable. Also very professional in what he does, I would be honored to recommend him to someone else
Sales Rep Mike R was very professional and very knowledgeable of the stores product. He was very welcoming when we first arrived.
Totally loved my experience got some great deals totally love Ashley Bronx and my sales rep Ms Barry was very helpful in getting me some great deals
Excellent customer service. Went above and beyond to help me make my decision and showed me many different options. I would highly recommend.
Fantastic service from Mike R. He was very informative and helpful. Played a big role in helping my husband and I find our dream sofa and he set up the payment and delivery process to be a breeze. Very excellent service from him and this store branch!
Mike R was super informative and very helpful. He definitely made my purchase easy . I will definitely come back . The whole team was great
Mike R was an excellent salesman and was very informative. We felt good about spending our money
Priscilla was an amazing sales person who took her time to assist us.she made the experience really nice.This is the second time we are purchasing with her.Always ask for Priscilla anytime you go to Ashley at Bay plaza , you will love her.
Great customer service! Mike R helped me and my partner find the best items for our new apartment. We are so excited for these beautiful items to come home :)
Mike Rosado, excellent customer service. Made the experience shopping here worth it.
We had an incredible sales rep named Priscilla she was so knowledgeable and patient with us. We had a lot of questions and concerns and she was able to make our purchasing experience enjoyable and easy! I would highly recommend requesting her to service you.
Friendly customer service.
I had a wonderful experience. My salesperson was professional, patient and knowledgeable. My sister even bought a couch after I bought mine
Michael R was our sales rep. He was very professional, paid attention to all the details we wanted for our sectional. He was very thorough when explaining the finances and answered all our questions. Michael provided a +1 customer experience!
Amazing experience with my salesperson Ann. She was knowledgeable answering all my questions. Also went above and beyond to make sure I can get the best deal.
BEWARE. DO NOT SHOP AT THIS STORE!!!!!!! SALESPERSON ANGEL MORA LIED ABOUT CREDIT CARD PROMOTION TO MAKE A SALE. If I could give this place 0 stars I would. I was sold a couch by Angel Mora in June 2023. I opened an Ashley furniture credit card and Angel repeatedly told me that the card was 2 years interest free, and I felt that 2 years to pay a $2000 couch was doable. I felt rushed to sign the pages and pages of paperwork and asked him one last time about the interest and he looked at me and firmly said yes, no interest, 2 years. I have since then paid off around half of the price of the couch. A couple of weeks ago, I received a $600 interest charge on my account because Angel lied. The promotion was only one year long, and there was a deferred interest charge on the SALE, not my balance. So everything I have been paying is pretty much erased because he wanted to make his sale. On top of that, the couch SUCKS. I live in a 2 person household and we are rarely home to sit on the couch for extended periods of time. There is extreme pilling on the cushions and they look way older than 1 year old. I have the 5 year worry free protection plan, but of course it doesn’t cover wear of the cushions. I have called the store on a number of occasions to speak to a manager, but I am met on the phone by people who tell me “they don’t know when the manager is coming in”. Save yourself the stress and avoid this store, and all Ashley Furniture stores in the future.
Michael Rosado Great guy he tried all the way so I can be happy and get what I want the best
My mom ordered furniture from here and the in-store service was amazing. The installation and support however, were trash. The installation team didn't screw in all of the slats and some of the slats that were screwed in were not done so properly. My 1 year old was able to lift the last slat up and take a screw out. When we called customer service, the associate was no help and instead of sending the installation team back to fix THEIR mistake, the agent made us schedule another service visit which means taking another day off from work because their earliest availability is a week from now. Furthermore, the installation team was rude to my mother and dismissive. The sales team was wonderful but everyone else was awful.
Manager Mike and Manager John are awesome!
My experience with Ashley's was AMAZING. The quality of the furniture is great, and the prices are fantastic. I was greeted as soon as I stepped into the store. The workers there are amazing and kind. David helped me purchase a sofa and a mattress. He was super sweet and assisted me throughout my entire visit. Mike was also very kind and helpful with the financing and delivery process. Finally, John was extremely entertaining and kind, making it feel like a family at Ashley's. It was a great experience for me.
Professional, good attitude from the team,my wife was very happy.
This was the best experience I’ve ever had when buying furniture Ms Ann and Michael was very professional and helpful to what I needed and wanted to renovate my house Ms. Ann hospitality is beyond this world she is so kind and caring to your needs thank you Ms. Ann I love my new furniture and dining room set
John and Ryan was so helpful and explained everything in detail. Great customer service.
My experience with Ashley was amazing , David welcomed us with a smile and good attitude , excellent customer service and deals , she was very patient and helpful , he was not rushing us and he made sure we were 100% sure that we liked our furniture, highly recommended.
Ann and Dantrell was very great and helpful with my mattress and sofa purchase. Highly recommend.
I had a wonderful shopping experience with David. He was warm and welcoming, and never pushed any products on us. He made us feel like friends. I'm looking forward to shopping with my husband again very soon.
Bad quality, bought sectional sofas had it only for three years and they look horrible now. I have no kids and I live alone there shouldn’t be any reason the sofa looks horrible after 3 years. I also got five years warranty and when I put a claim, they said they couldn’t do anything about it. I pay extra money for no reason. I will never shop here again.
Priscilla was amazing and patient, would definitely want to work with her again in the near future. Highly recommend her with her beautiful smile and bubbly attitude. Best part of my experience is that she wasn’t pushy. She allowed us to view the showroom in peace and gave us her contact info. That allowed us to look but without anyone on too of us which I find very annoying. She would come answer our questions and provide feedback. When we were ready, I called her to finalize everything.
Lovely workers .I met one manager called Khalid and my own Africa lady called Ann,they are very good .Me and my husband were happy shopping at your place.
I love coming here to shop and mr. David and mr. Khalid made the experience better. I was able to get what i want and then some. Im very happy with my purchase.
Michael and Devon did a great job thanks guys
Super nice service
Store was great delivery did some damage to my floors
Great customer service. Priscilla was helpful from the moment I stepped into the showroom. Her dedication and knowledge made me choose the product I wanted swiftly. Thank you
Devon had been excellent from the moment I walked in to the time he saw me out of the saw. He’s the reason I bought things today. Thank you Devon, you make consumers come back to buy more, keep giving laughter to your customers and we will keep coming back to bring you business. You’re awesome, for real.
Delivery is disgusting! I will never order from them again! I paid 299.00 delivery for 5/24 and the delivered on 5/23 while I was at work so I had to scramble to get someone to my home. An important piece is missing to be told 6/12 and now they’re saying 7/16!!! I was so looking forward to order with Ashley furniture but after this I’ll go back to Bobs!
My experience was excellent! Rafael was professional and very helpful.
Devon Stephenson is a great and friendly salesman. I appreciated the way he greeted me and understood what I wanted. Kudos to Ashley furniture store for hiring him. He will be a great asset to your team. Thank You Devon
Dantrell and Ann were truly fantastic! Very helpful and patient. With their support, my grandmother found a new couch that she loves and we’re so excited. Thank you!
I had a fantastic experience with Ann, who was an amazing salesperson. She assisted me in selecting furniture for my first apartment, ensuring every piece was the right size and fit perfectly. Ann also handled all the logistics and carefully reviewed my order. Thanks to her, I got everything I wanted. Highly recommend her services!
John S is thee best !! From here on out, if I go back I would call ahead to make sure he working. He was HONEST charismatic and funny . Great customer service which is EXTREMELY important to me. He has it down pact, made me feel like I’ve known him forever!! Wonderful job JOHN keep up the great work! PS I have been in SEVERAL furniture stores within the past few months I normally have the Pleasant experience of being ignored. It the total Opposite in this store whenever I visit! *UPDATE I was lied to, John told me that they would remove the old mattress and box spring, they did NOT. When I asked them about discarding it they said they do NOT do that !! Very UPSET!
It was very fulfilling Patrick and The unique was very helpful and I will definitely buy more.
Priscilla and Unique from Bay Plaza makes the best team!!! This is my 2nd time being a customer with Priscilla. She is friendly, understanding and always tries to meet your needs. She is A+++
Spectacular customer service from Michael today! Me and my parents had such a great time with him, really opened our minds to not only live comfortably but also to take that opportunity to spend money for our quality of living. An amazing employee, he deserves everything good his way!!
This is my first time shopping for furniture!!!! I must say the two gentlemen, Unique and Devon, with the help of the store managers made this experience so stress free.... Ashley has the right crew...👍🏽👍🏽👍🏽👍🏽👍🏽
Robinson and John were so helpful with helping us select beautiful pieces for our new home. Highly recommend them both !
Devon was truly a pleasure to deal with. He was both courteous, informational, and helpful and made feel very welcome and taken care of.
Ann was wonderful
The salesman who took care of us was very helpful and friendly. He nswered all our questions and the sale went very smoothly. Very satisfied experience.
Breyanna was very helpful my shopping experience with her was awesome. 👌
Incredible! 123 I and out. I live my couch. Special shout out to Ann (At the Bay Plaza Mall location) she did an excellent job helping me pick my furniture.
Robinson was amazing and very patience with my husband and I . He found ways to get us what we wanted and I highly appreciate his help. Thank you Robinson!!!
If you go to Ashley’s furniture in the Bronx, make sure you ask for Fatoumata or John to help you. They are so patient and explain EVERYTHING to you! Highly highly recommend and I can’t wait to share pics of our furniture once it arrives.
The entire team was amazing!!! Thank you for helping explore beautiful options for my apartment.
Devon did amazing! Made sure we made the perfect decision for our living room.
Breyanna was a great salesperson. Saved a sale because I was about to walk out and purchase online. She convinced me to buy in store. No pressure knowledgeable and friendly. Hassle free purchase
Devon was very kind and patient, and knows his stuff
Love my new sofa! The Delivery guys were Amazing! Thank you so much! Jose Gomez was helpful, and his team was amazing!
Breyanna and Ann were knowledgeable and patient. They were very professional and nice. I will definitely recommend Ashley Furniture for your next purchase for a Great mattress!!!
Immediately upon walking into the showroom, we saw the living room set that we wanted to purchase. Devon, a Sales Representative from Ashley's Furniture, was more than Patient, Personable, Professional and just a JOY to work with. Devon reviewed everything from the quality of the sectional to selecting our delivery date. If you need to finance, that's an option that Devon is more than capable explaining and explore. Thank-you Devon for making our purchase so easy and for your expertise!!!!
Great work and professionals at this location. Mr. Khali took the time and effort to make sure we had everything we need and more. The support and love from Ms. Ann. Made us feel like home.
The experience with Rodney and Devon was amazing! They helped us make our best purchase! Thanks!
Excellent service
We loved our experience with Rodney and Pat. They were really helpful in helping us pick our furniture. They directed us without forcing us to make a decision or purchase anything. Great customer service overall. We ended up leaving satisfied with an amazing living room set. We can’t wait for the delivery. Thank you Rodney and Pat.
Great experience ❤️
Sales Rep Priscilla was very helpful in my decision making
This is my first time buying from Ashley, Bay Plaza and hopefully will not be my last time. I have been to many furniture store but their customer service is the best specially Manager Khalid, John and Michael; they explained everything really beautifully. I recommend everyone to go to Ashley at least once before you go to any other store, you won’t get disappointed.
Rodney and sheinae were very helpful. They made selecting furniture easy and stress free
Shernane was amazing, she was patient with us and she did her very best to meet our needs. Grateful 🙏
I like the fact that once you walk in, the store associates are not hounding you down or stalking you lol. The young gentleman named Patrick is very knowledgeable, very helpful and very professional. I highly Choosing you are indecisive.
I met Khalid, the manager, upon my entry at Ashley's Store. He was very pleasant and proceeded to request assistance for me. I then met Fatoumata and I gave her the specifics of my search. She listened and showed me exactly what I told her I was looking for. She was patient, helpful, respectful and kind. After completing our transaction, Khalid came over and thanked me for doing business with Ashley. It was a pleasure meeting both of them. I had such a positive shopping experience that I will do business with them again. Yvette M.
Great job/extremely satisfied
Went to Ashley’s for a new sectional and got exactly what I wanted thanks to two great employees; Patrick and Ann. Thank you so much and I will definitely be back for more.
Sales rep. Priscilla, was very knowledgable and courteous.
Friendly and knowledgeable staff
Had a great experience at Ashley’s! Found the perfect couch for my living room. Pat was super helpful, making sure our needs were met and was very patient throughout the process. Overall, Ashley’s has great quality and prices.
Great service and you have many choices to pick from. Our sales person Robinson is very knowledgeable about the furnitures. We were amazed how detailed he was about the furniture processing services. Having a sales person that has expertise in sales is trustworthy. My wife and I finalized our purchase with Robinson today because we found the couch we loved and his service was outstanding. Please look for Robinson when you go for your future furniture shopping! Go Knicks/Mavericks 🏀.
Excellent customer service
Great staff!!! Very helpful!! I would recommend everyone to go to bay plaza location!!
The Customer Service I experienced today was exceptional. Tyson and Khalid were patient, helpful and knowledgeable. I wouldn’t have been able in selecting the right products if it had not been for their help. They really elevated my experience.
Excelent customer service, and good deal, Devon is the best!
Brianna was very helpful it was a wonderful experience
Robinson was very pleasant, explained everything to me n everything was understood. Thank you Robinson for the great service.
Great experience! Pat was awesome!
I had the pleasure of working with Khalid and Patrick today. They were extremely patient, attentive, and educated on all furniture items. I informed both of them of my budget and they were very good at showcasing items that fit my particular taste and budget. I left feeling very pleased and satisfied. I'm looking forward to my furniture arriving.
Awesome location with even more awesome people working here. Devon is the best representative and will go all out to ensure that you’re leaving satisfied and happy with all smiles.
Shernane was absolutely the best sales person I have encountered. I walked into the store with no intention of purchasing something. Having been in the sales business for a few years I don’t like pushy sales people. The first thing I did upon entering was telling her that I just wanted to browse, while giving me detailed product information and what sets her aside from her competitors she let me wander around the store with no pressure. However she was always hovering making sure that she could answer any possible questions I may have. I would like to add that I was not at all an easy customer. I changed my mind like 4 times and even in all of that, I showed her my place and she helped me come up with options of what would look right in my new home. She grabbed chairs and put them next to my couch on opposite sides of her showroom just to show me how they colors and would combine. In doing so she showed me how eager she was to help me come together with something that worked for me and not what was to her benefit. She stayed past her closing time just to make sure we can come to an agreement of what comfortably worked for me, offering all financing options available. I went to an Ashley’s before coming to Bay Plaza and they weren’t very helpful. Although I had no intention of purchasing she made my experience worth while and I couldn’t think of anyone else that deserved my business more. If you go here please look for her ! She knows what it means to provide knowledgeable, reasonable, and patient customer service. She was not only a sales person but a great interior designer. Please promote her ! Thank you for my purchase. I’m beyond pleased. If I could give her 100 stars I would.
Breyanne is Excellent I hope you receive an award for your extraordinary service.
Today, we had the pleasure of being served by Devon, and I must say, his service was nothing short of exceptional. Devon was attentive, efficient, and incredibly hospitable, making sure all of our needs were met with a smile. His dedication to ensuring a great customer experience shone through every interaction. We left feeling extremely satisfied and highly recommend his services to anyone looking for top-notch professionalism. Devon truly goes above and beyond, and we can’t wait to return thanks to his outstanding service!
Had the pleasure of having Devon show us several sectionals. We were able to find a great sofa for our home.
Breyanna was amazing! She is truly passionate and excited about the work she does and the products at Ashley’s. She was honest and personable. She was very in tune with our needs and desires. In the end, we walked away feeling quiet pleased with our purchase. We will definitely be returning to work with her on any other home needs.
By far John S…Coop city Bronx.. was one of the best sales-reps… I have dealt with in a long time, professional compassionate caring and most importantly honest! Ashley’s definitely has a great sales member on their team!
Great experience, will recommend dantrell and Patrick! Thank you so much for helping me find what I was looking for.
I had a very good experience at Ashley furniture the staff was very professional, knowledgeable, friendly and attentive to my needs.
Excellent experience with Devon today!
The best shopping experience. John s. was amazing and very knowledgeable making my shopping for sofas very simple and easy. The price was also amazing all due to John S. will come back to get a bedroom set. Thank you John
Found a couch and got great customer service from Breyanna.
The representative was very respectful and displayed high level of professional standard He also gave useful advise on the item procured.
Excellent customer service by the rep at the coop city store, and delivery team was also great!
Breyanna was an amazing sales associate. She was very knowledgeable, patient, and kind. She gave an amazing explanation of the product.
The best customer services ever!. They even speak both Spanish and English.
Our sales associate Brianna was very knowledgeable, patient and helpful.in helping my family purchase a great sectional for our home. Thank You!
All I want to say is that Breyanna did a great job at assisting me buying a bed & mattress. She was very polite and patient and she made sure that I had gotten all I need with no problem. Very Great service.
Devon was the most amazing help! Definitely ask for him!!
Devon and John S. are the best ! Great customer service !
Breyanna Was our host and she was amazing! Customer service was so polite and helpful they showed us around offered us beverages and helped us find the right bed and mattress that fitted our needs as well as giving us discounts and finding the best and cheapest payment plan for us.Definitely recommend coming here.
First time apartment owners, Michael was so amazing! I was able to find my dream couch with the fastest delivery. Need more employees like Michael in customer service. 5 stars!
My wife and I had a great experience shopping at this location. Michael and Khalid were welcoming, detailed and made excellent suggestions. We are happy with the sofa that was purchased.
They have excellent customer service and excellent product quality and prices.
Very nice respectful
Devon and john was so helpful I highlighted recommendations
My experience today at Ashley’s was one of a kind. Breyanna helped me find my new bedroom set, and I was just here last week purchasing my dining set. Go shop with her !
Very Nice!! Even if they Are pretending to get a Sale... But I don't think so I was Extremely Happy!!👌🏼✅
Very nice 5 stars for her very pleasant
We visited Ashley's in Union, NJ and the staff were pretty amazing. We lived in the Bronx so we decided to finalize our shopping at that location. We want to commend the staff there as well, especially Priscilla who completed the sale with us. She did an exceptional job. She went the extra mile to ensure we were satisfied with our purchase and also facilitate a speedy delivery. Thank you, Ashley's.
Excellent- Michael was the best will info.
They were extremely patient and helpful with me! Amazing staff and very welcoming! One of the few times I didn’t feel pressured to purchase anything!
Great….customer service by Brey
Wide range of furniture to suit your home decor needs. Devon and Juan helped us select the right furniture pieces for our needs and were professional and friendly.
Great customer service. Very patient, took his time and explained everything. Tried to give the best prices.
Shopping at Ashley Store for the first time but I was rewarded, I get the value I was looking for, and in this era, I can recommend anyone that want to value for there money to go to Ashley. Now now now now… what are you waiting for go now please
Great sales person she did an amazing job , very patient .
A welcoming place to shop at , with many items on display. The service was top notch.
Had a pleasant shopping experience here, came in looking for a sofa and was greatly surprised by the varying options available. If you are ever in search of a sofa or other furniture ask for Michael Rosado, he was very knowledgeable in all furniture inventory and made our shopping experience an 11 out of 10. I will definitely bring my business back here again.
Mike was my sale associate in Ashley Furniture Store in Bay Plaza, he really worked with my daughter and myself, we had a successful purchase thanks to Mike and his manager. I really appreciate the both of you
This 5 star review is solely based on the client experience I was provided by Breyanna. From the welcoming greeting, to identifying what I was shopping for, Breyanna was patient and efficient at making sure that I was comfortable and capable of finding exactly what I wanted. I would like to point out that Breyanna was very knowledgeable in regards to all of the products and Ashley’s offerings. It has been a while since I was given true customer service, that focused on the customer more than the sale. I would normally wait until after delivery to write a review but after such a positive experience, this needed to be shared. Give that girl a raise!
I have been furniture shopping for a few months. Naturally, I have gotten an opportunity to deal with several sales people in that time. My typical experience is either being fully ignored, or feeling forced to make decisions I wasn’t totally pleased with. But during my time with Patrick at Ashley Furniture at Bay Plaza I felt seen, heard and respected. Patrick was kind and patient as we spoke about why I was there. He gave me insight regarding fabric details based on my needs. I did not feel rushed or as if I were impeding on his time - the store was close to closing when I went by. And I was there really to see what they had. But Patrick’s easy tone and manner made all the difference for me. I had no intention of buying that evening, just perusing. With Patrick’s help I made a purchase that I am not only happy with, but excited to get. I would happily recommend shopping at Ashley Furniture, if all salespeople are as well trained and as kind as Patrick is. Thank you so much for all of your help Patrick!
Brey was amazingly helpful and available for me . I ONLY stopped in to look and left purchasing a Queen bed frame and Dinningroom set . Very patient and knowledgeable. Thank you Brey 😊
Had a great experience with customer service representative Fatoumata 👌 … she was extremely customer friendly 🙏🏼
Priscilla is great! Helped me check out the different bed sets for my needs and the mattress that was most comfortable and fit my budget 👍🏽👍🏽👍🏽
Brey was amazing. She was patient, informative and knowledgable. We are happy customers!
Walked in just to get an idea of what a couch looked like that I saw online. I had no intention of purchasing a couch and I soon as I stepped foot in the showroom Breyanna showed up with an amazing attitude and worked with me and my options and got me approved for a beautiful sectional and I. Couldn’t be more excited to finally decorate my new home! Thank You! For the amazing and beyond friendly service!
Bretaña and Devon did a great job today.
Patric is an excellent seller very knowledgeable and respectful
I love it there Ms Ann was very nice she try her best an I respect that
Priscilla’s service was exceptional! She knows her product and pricing very well. When I finally selected my bedroom set, at the last minute I changed the color of the bedroom set. Pricilla was patient, and focused on my overall happiness with my chosen product. I truly appreciate her!
Great experience shopping at this store. Big floor with a lot of samples. Devon was helping us choose the sleeper sofa and love seat for our living room. He was patient and knowledgeable to the point(we were there with two kids). He answered all our questions, made sure that we find the best furniture for our needs. Talking about furniture, great quality, fast delivery, guys even unpacked and made sure all the cardboard and wrapping was trashed. Would really recommend this store to anyone.
Michael is very patient and guides you through every detail. Great customer service!
(Translated by Google) I bought a set of sofas a year and a half ago, when they were selling me the sofas, they offered me a worry-free guarantee for five years and now that I send an email saying that I need my furniture inspected because it needs maintenance, they tell me that the guarantee has already expired and I'm trying to call to get a solution and the phone doesn't answer anywhere and when someone finally answered me, they put me on hold and then a few minutes later the communication is cut off and I can't talk to anyone, how sad that when They are selling their products, they even call you to ask if you are going to buy, I need someone to answer me so I can clarify. (Original) Compre hace un año y medio un juego de sofás cuando me están vendiendo los sofás me ofrecieron una garantía worry free por cinco años y ahora que envíe un correo electrónico diciendo que necesito que revisen mis muebles pues necesitan mantenimiento me salen con que la garantía ya expiró y estoy tratando de llamar para que me den una solución y no responde el tel en ningún lugar y cuando al fin me respondió alguien me deja en espera y después a los minutos se corta la comunicación y no puedo hablar con nadie, que triste que cuando están vendiendo sus productos hasta lo llaman a uno para preguntar si uno va a comprar necesito que alguien me responda para poder aclarar
Devon Stephenson was very helpful in us finding the right item for our use. No pressure selling and very accommodating in little things like a bottle of water and cup of coffee - before even getting to our buying stage. We recommend to others. Great guys.
I had an amazing experience here, John and Devon really helped me out. They were able to help me pick out what I needed, picking great quality and sticking to the vision I have for my apartment. Highly recommend, ask for John and Devon!!
I decided against a purchase and wanted to cancel it before shipping. Bay Plaza location gave me a hard time. I had to come into the store and when I did I spoke with a Store Manager Dantrell and he assures be it was canceled but could not provide confirmation stating I will receive it in email. After 24 hours I had not received an email. It was a hassle back and forth with customer service to get this order canceled. A lot of wasted time!!!!! To cancel an order. Therefore, be mindful shipping there if there is a possibility will change your devision.
Sales Representative was the best I ever had. She was very knowledgeable and professional. She made me feel like buying more merchandise
I was on a hunt for a sectional couch for my new apartment. Diamond was very honest, attentive to the same detail as myself. We finally both decided on the best sectional for my new home. Thanks Diamond for everything
I had a great experience at Ashley’s , they were very professional & helpful
Robinson was very helpful in helping me find my son's bedroom furniture. I would definitely come back👍🏾
Breyanna & Robinson were so great they help us get everything we wanted. Great customer service.
(Translated by Google) They gave me a quote based on some furniture, when I received the order a drawer that I needed was not there, they had not charged me for it but I had asked the seller in the store for it, when I went to the store to try to buy what I was missing I They gave very bad treatment and wanted to charge me for delivery again (Original) Me hicieron un presupuesto basado en unos muebles, cuando recibí el pedido no estaba un gavetero que necesitaba, no me lo habían cobrado pero yo lo había pedido al vendedor en la tienda, cuando fui a la tienda a tratar de comprarl lo que me faltó me dieron muy mal trato y me quisieron cargar el delivery otra vez
On February 28th, I visited the Bay Plaza location in the Bronx. The immediate assistance obtained by Ms. Ann and Breyanna, was nothing less than pleasant and comforting to say the least. The women addressed all inquiries regarding the items purchased, in addition to covering policies and full insurance coverages. A check-up call will be furnished close to the delivery date. Once more, I was remarkably pleased with the overall patiences/ professionalism both ladies exemplified. Please honor your staff for their impeccable performance. They were working extremely hard to ensure a sales for your business. Treat them . Give them incentive for outstanding performance, they deserve every bit of it. Wonderful job ladies. Thank you.
Breyanna is amazing! We had an exceptional experience working with her while purchasing our mattress. Her product knowledge was impressive, and she guided us with patience and expertise. The entire process was smooth, and we appreciate her commitment to ensuring we found the perfect mattress. Highly recommend Breyanna, outstanding service!
Great customers services.
My experience was very pleasent and easy. Working with Sharnane and Breyanna was great they both were very knowledgeable of all the items that I purchsed. They help me to understand the financial part of the process. I would definitely recommend this location and these two wonderful ladies.
Robinson helped me and my girlfriend find the perfect couch for our new place. He was very helpful, kind, and understanding. He made sure to explain everything in detail so we knew we were getting exactly what we wanted with no surprises.
Everything went very well. Received exceptional service from Ann at the Bronx location. The delivery men were excellent and removed all packing material. Wish I had more time to inspect the furniture, as I noticed a few nicks after they left.
John was very knowledgeable and polite it was a pleasure buying my chair with his help. Can’t wait to get my chair.
Fatou and breyanna were very professional and provided excellent customer service, they definitely met all my needs thank you ladies I will be back to shop again
Breyanna was so patience and kind she also was very informative and I loved her energy . Breyanna was absolutely amazing Her customer service was amazing
Diamond White sale person was awesome!!! I will recommend her services to everyone!!!
Ann was a gracious and professional salesperson. She greeted us right away and listen to our wants and did not try to pressure us into things that we didn't want or need. In addition she was attentive and caring so we found the perfect match! The style and quality of Ashley's Furniture is beautiful and we can't wait for delivery!
Furniture looks even better in person and the workers who assembled the sofa and bedroom were courteous and professional at all times!
As soon as we walked in we were greeted with pleasantries. Our sales associate was Hensel. I explained what I was looking for and he showed exactly that. He was very informative and knowledgeable. He is truly an asset to your company
We worked with Dantrell and Mary, they were very helpful with choosing the right pieces for our home. Very friendly and attentive over all we had a great experience.
Excellent
Excellent customer service and was very helpful and making my decision and great price
we were taken care of by Patrick, who is very hospitable and very knowledgeable of furniture Very courteous and listened to what we were looking for
Staff was courteous and kind. I will definitely return in the future.
The team there is very good Fatoumata Barry and Shernane they or the best. Excellent service.
Micheal provided Great customer service would recommend
They was very sweet very helpful & I walked out of there with a big smile on my face me and my family
Great customer service. Answer all my questions. Will recommend to friends and family.
Priscilla Was Amazing! , service was excellent!, she was so helpful sweet and patient ! Thank you for your help
Who knew shopping for furniture could be so pleasant? I didn't think so either but it was! I had the pleasure of being serviced by Mike. He was extremely pleasant, informative, and attentive to my needs. He was able to walk me through my options that fit both my lifestyle and my budget. The customer service is 5 star!! If you weren't considering it before, take a chance and visit Mike and the Ashley Team at Bay Plaza!
Great experience every time at this location. Staff are always friendly and understanding. They take the Time to get to know you. They listen to your wants and needs. Definitely recommend this location.
Fatou & Justin is amazing professional and make sure i was satisfied with the soda & loveseat they showed me. We will be back on saturday to pick up our furnitures.Good service
When I entered the store I was greeted by a pleasant salesman named Hansel. He was expressive and made me feel very comfortable. He addressed me with respect and I felt that I could have a conversation with him about anything. Hansel gave me all I needed to know as far as structure of the store to the type of furniture I was looking for. He offered me something to drink and proceeded to ask specific questions on what I was looking for. At the same time my ideas were met not only by Hansel but also by the manager Dantrell. In the most concerned way I was able to purchase what i needed and wanted with a pleasant experience from this establishment and will be making purchases in the future from the store in Bay Plaza.
Prescilla was very professional
I loved my experience John was super helpful and he suggested the perfect couch! Would definitely shop again.
Priscilla was so sweet & helpful. She showed me every couch and found one for a great price in the limited measurements I was working with. Thank you!
Best experience of my life. Ann and Breyanna made my furniture experience a pleasure.
Breyanna was extremely helpful and approachable. She helped me to achieve my goals all the way around. Please if you ever in need of furniture and in the Bronx see Breyanna in Co-op city Ashley. Thanks Baby Girl and good luck. Keep up with the great customer service
(Translated by Google) Excellent job he gave me. joel (Original) Excelente trabajo k me dio. Joel
(Translated by Google) Joel tremendous service very happy (Original) Joel tremendo servicio mui contensta
PATRICK WAS ABSOLUTELY AMAZING‼️‼️‼️ KNOWLEDGEABLE ON EVERY PIECE WE LOOKED AT. ASHLEY'S QUALITY AND APPEARANCE IN THE STORE HAS CHANGED ALOT AND ITS A VERY INVITING ATMOSPHERE. I WILL BE BACK ONCE I BEGIN MY BEDROOM MAKE OVER 🥰
Beautiful style,good quality future. Great customer service. I looking forward to purchasing a new item.
Diamond and John are far one of the best employees. I have came a few time to this store and was not as great. they made sure I was beyond satisfied with my purchase. Showed me around to explore. They had a lot of patience. Down to measurements material everything I needed to know they had the Answer. I will definitely be back to shop with them they were great. 👍🏽
It was my first time shopping at Ashley Furniture and I must say my experience was great. When we first walked in we were greeted by Brianna., She was our sale representative and I must say she was absolutely amazing. I was buying furniture for my Guest bedroom. Brianna made such we were comfortable and showed us around and answered all our questions. Would definitely recommend Ashley to everyone. And go to Brianna in Corp. city.
Nice staff
Mary and Shermane were the best in helping me find a bed set, and a couch, and get a table set that fit my apartment. I appreciate them for helping me through this journey. If you ever go to Ashley Furniture I recommend them. Overall, great experience.
Great deals in Furniture
Diamond and Josh were such amazing people and provided great customer service!
Wow! Just had the most amazing shopping experience with Breyanna! Talk about knowing your merchandise, listening to your client, and finding *all* the things! What a fabulous experience.
It was really a great experience!!! The only furniture store for me.
I walked in the store looking for a sleeper sofa specifically and I was attended by Shernane. She was very kind and patient with showing me various options as well as informing me about financing and answering any questions I had. Shernane made my shopping experience fast and easy. Definitely a lovely salesperson !
Ann (sales) and Patrick (manager) were awesome!! Love their service and will definitely return!
(Translated by Google) Jay and Patrick make a great also come see time for Best service (Original) Jay and Patrick make a great también come see tiempo for Best servicio
Patrick and Jay gave me great servicio, highly recomendó
Anyone going into this store, please ask for Joel. He is by far the best customer service you’ll get. Very helpful, friendly and knowledgeable. You can look around calmly, he won’t bother you, but when you need him, he’s right there to answer your questions and make a sale with the best deal and quality service. Keep it up Joel!
Excellent service. Had a small hiccup but it was handled quickly.
What a fantastic representative at Ashley Furniture in Coop City!!! Mary made it happen and made me a very happy customer!!
The were amazing and friendly and did everything they could to help us make our purchase. The sales person Devon and another gentleman a mattress specialist were the best workers any place could ask for. A+ service.
I came in for just a box spring and Breyanna told me that’s a temporary fix for my problem and offered me something better. Loved the customer service and also from Patrick, loved the experience
Thanks to Breyanna I was able to get the couches that I really wanted. I was afraid that they would not fit but she was able to help me get the correct set up. She was very sweet and helpful. If shopping at the Bay plaza Ashley’s Furniture I recommend asking for her services.
Breyanna is such a sweet heart, I was not going to buy and she came and was patient so with me. She gave me the best customer service and I will be back !
Mike Rosado was awesome. He knew his stuff and was confident, relatable and very professional.
Always experienced good service at Ashley’s. As long as you’re open and upfront about what you want and your budget, you avoid feeling pressured. Overall highly recommend. I’ve been going to them for years. Good quality products
I would like to thank Michael for his help and support in helping my husband and I in finding beds for our 2 kids. He had patience and made sure my daughter liked the bed and mattress she wanted and was comfortable with. She tested all mattresses out and he helped up out. I had a 3000 credit with Ashley's and I guess because I haven't used it in a long time it was deactivated. Michael helped me out with that even though it took a long time he was very patient and helped us to the max literally the store closed and he was still helping!
Breanna was great, I wasn't even gonna buy but she made the experience so good I couldn't even resist. Wonderful customer service!
Justin Just Wow! Thank You For Your Customer Service. Right On Point. Keep Up The Good Work.
Diamond and Breyanna were amazing they made my shopping experience so easy and even helped me get approved for an Ashley card.
Pierre was helpful and nice. He asked us specific questions about size, color, space in my apartment ect. Thank you Pierre.
Very efficient, courteous and professional sales staff. Will definitely make Ashley my ‘go to’ store for furniture in the future.
Thanks to Ann and Dantrell for assisting us in acquiring the pieces we needed for our bedroom and living areas. Excellent customer service! Thanks again!
Pierre was so amazing. He made our shopping experience 10 out of 10!! What I loved most about him was his honesty. He’s definitely more than a salesperson, he really wants to help you make your house/apt a home.
(Translated by Google) I am grateful to Ashley, they delivered my sofa bed in a timely manner, I highly recommend it. Thank you (Original) Estoy agradecido con ashley ,hicieron la entrega de mi sofa cama en tiempo y forma, se lo recomiendo mucho. Graciass
I recently purchased a bed mattress, foundation, and bed frame from this furniture store, and I must say, I had a fantastic experience. The sales representative, Breyanna, provided exceptional service. She was knowledgeable, helpful, and made the entire shopping process a breeze. I highly recommend this store for anyone in need of furniture.
Mary was exquisite. Very knowledgeable, great hostess, knows her way around the store. Great advice on color and material. Offered us refreshments. Loved my experience today and will be coming back for more. Thank you so much Mary for everything.
Breyanna was very helpful and pleasant to deal with.
Awesome couch, the guys who moved it were very nice and did a good job on setting it up. 10/10 would recommend Ashley’s to everyone
Mary was doing her thing today! thanks a lot!
Juan V., Isabel and John was extremely helpful and knowledgeable. Professionalism was top tier. 5 stars across the board!
Worked with Juan V to get the perfect living room furniture. Juan was very helpful and accommodating. S/O to Jerry for his input as well.
Quick and smooth service. I knew exactly what I wanted and Dantrell took care of my exact needs in a timely fashion and even saved me some money! Thanks guys!
Justin was amazing and very patient.
(Translated by Google) The treatment is very good. (Original) El trato es muy bueno..
I had a wonderful experience purchasing the item that I was looking far from Ashley. The young lady named Mary was very pleasant and very courteous and most of all very professional. I even learned that they have Starbucks coffee. I knew about Chai Latte through my grandson but I had never tasted it and I love it. Now I just hope the item I purchased arrives in excellent condition as I’m expecting it and as beautiful as it looked in the photo Mary showed me. Mary has the right idea happy customer equals great business. I’m pleased and I do recommend Ashley for furniture. Not expensive either. If I made typo errors is because my reading glasses broke not expensive glasses since I always loose them. My new one will arrive on Sat 9th.
I needed to buy new bedroom sets & living room set all at once & Ashleys Furniture made it hassle free. Upon walking in I was greeted by Pierre Dejesus who was patient & answered all my questions. He wasn’t quick to sell me on something but made sure I was happy & comfortable. He went through my options in detail which I loved & he even followed up. Great Customers Experience skills. Thank you so much Pierre & I’m looking forward to get my delivery Friday ! 👍🏽🤗
Breanne and Juan went above and beyond helping out with my purchase at the Bay Plaza store
Great job Breyanne
Breyanna was absolutely amazing. She gave us space to browse and when we had decided, did everthing possible to make our purchase as smooth as possible. She was entirely attentive and transparent with any fees.
Love these guys! John and Pierre were so so helpful with helping me. They didn’t push me to get anything but just helped figure out what was best and I couldn’t thank them enough.
(Translated by Google) Mary helped me, excellent service. He was very patient with me and helped me select what I was looking for without pressuring me for the most expensive one. Thank you very much Mary! (Original) Me atendió Mary, excelente servicio. Fue Muy paciente conmigo y me ayudó a seleccionar lo que buscaba sin presionarme por el más caro. Muchas gracias Mary!
I really appreciate Juan V for taking care of my mother’s needs. She can be a bit much at times, but Juan had patience and a great personality that ended winning us over. We will definitely recommend you to all our friends and family for our furniture and decor needs.
Pierre was an amazing help and an excellent sales associate!
The costumer service was amazing . I love this location at Bayolaza I was able to get a whole queen bedroom set I adore. Thank you to the manager and Anne for helping me.
Sale person was courteous and informative
Thank you Juan V, very knowledgeable and with the best of interest that I be happy with my selection and looking for different option until I was happy with the one. Thank you for making my purchase so smooth and work with my budget and be so patient, I came to buy a bed end up purchasing a complete living room set. You are the best definitely will be back.
Salesman Juan was extremely helpful and welcoming from the moment we stepped foot in the store. Very informational very knowledgeable and helped with all our questions and concerns. Came in just to look and left with a new couch and tables ! Greta service and welcome locations.
I felt no pressure to buy Was allowed to look around as I wanted Questions answered as I asked them. Priscilla was my sales rep. I actually missed buying with her as she had left for the day An her co workers respected the fact I really wanted Priscilla. Furniture to be delivered in December 2023 They have a recliner that I like as well - another day 🙏🏼
Great customer service Breyana great assistant.
Breyanna and Shernane were excellent in their service they We're very excellent with their service and informative about the store and their product !! Great trusted advisors
Patrick Rosario was very helpful and insightful with his vast knowledge of their inventory. Took his time and was very patient. Highly, recommend him and the business
Breyanna was knowledgeable & patient with every step of our purchase process.
Mary is so nice
Was an amazing experience be in this store today shopping a tv stand nice sale person nice plan manager
Excellent she was very very good to me and actually an outstanding
We received superb service, all questions and concerns were addressed. I’m confident we bought the best furniture.
I was greeted by Dantrell, he very courteous, helpful, and patient. If you ever come to Ashley Furniture in Bay Plaza, The Bronx, ask for him.
Dentrel is awesome and super helpful. I definitely recommend him and will use him again for future purchases.
Dentrel super helpful and friendly, will 100% buy from him again.
Breyanna is the best. She showed so much patience with me. High recommend .
Pierre did so great with us, he was patient & understanding! We left with more than we planned to, super happy about it 🩷
Today my mother and I came to Ashley’s at Bay Plaza to look for a living room set to replace our old one. As we walked in Patrick gave us a warm welcome and told us if we need anything he’s happy to help. My mother and I continued to walk through the store until we found a set we loved at an unbeatable price. Patrick was immediately available to assist us. He made us feel comfortable and answered all our questions with patience even if we kept asking the same questions over and over. His demeanor was warm and made sure we understood the information. He explained everything to us in a manner that made us feel comfortable and confident in the knowledge and service he provided us. We were so happy with his service and time that we ended up buying not only the living room set but a recliner and two beds too!! He is definitely a great Asset to this company and my mother and I were extremely grateful that Patrick was the one to assist us! It was a great experience!!!
Cool beds and sits
Juan and Shernane were amazing. Very professional and patient. Will definitely come back and ask for them.
Dantrell was an excellent host and narrowed my search to painless few minutes with excellent recommendations. Purchase was Gooood!
Dantrell was very helpful during our visit to the store. We explained what were looking for and showed us the selection the store had. He didn't pressure us! He was knowledgeable, understanding, and patient.
Breyanna was amazing, She def changed the mind of my random other for the purchase but she spoke to her with so much respect and grace. I will be back for us to get my grandmother bed set. Very happy to have had her help us and see Breyanna soon.
My got the best treatment by Breyanna. She was very knowledgeable and friendly. Took time to show us different options. Will definitely go back. She’s an asset for the company.
Dejesus really polite guy and very helpful thank you so much
I had a great experience shopping at Ashley Furniture store...the people really work with you and they are so nice and have alot of patience. I will recommend Ashley anyday to everyone. I bought a bedroom set over 28 years ago from Ashley and it is still in good condition. The quality is great on the furniture.
Breanna very good sales person. Patience and understanding. Work with my budget and help me find the right furniture for my space at home. She was nice and polite.
Service was excellent
Greatttttt customer service
Breyanne was really nice and helpful!!!!
My sales representative Breyanna took extreme courtesy to my needs. She was very helpful and patient.
Ann and Pierre were great! They were so helpful, patient and thorough in helping us select the items we needed. We appreciated the time they took in ensuring we were informed and satisfied with our choices. Thank you!
Nice sales person. He was very helpful. We got a great deal!!
Breanna was excellent friendly and she answer all our questions.she the best. She deserves 10 stars
Breyanna was such a pleasure to work with! She was so warm and detailed about the mattress my dad wanted to get. She explained thoroughly about the features of the mattress and helped make an informed decision that fit my parents’ needs. My parents left smiling and confident.
Breyanne was very helpful and patient our whole time we were trying to make a decision. She was very knowledgeable. Thank you for your great service. Rose
I was really appreciate the way Ann, took care of me. I thank her very much. I will recommend my friend to go do business with Ashley.
Breyanna Customer Service Was Very Professional And Sharp, We Were so indecisive on what to get and her patience was great with us. Overall We Got What we wanted and we could have not thanked her enough. Definitely will be back for more pieces
Breanna was amazing, she took her time with everything we needed and with any questions we had. She was patient even thou I changed my mind over 5 times she didn't hesitate to help. She has excellent customer service and she's an excellent worker. We left with our beautiful couch and our beautiful bed. Keep being amazing 🙏🏽
Breyanna was the best! I wish I could give her 1,000 stars , she worked with me for about 2 hours and didn’t complain! I absolutely loved her customer service
Very nice employees
Breyanna is an amazing trusted advisor. She does everything she can to get you the best prices. She walks you through the store to show you the difference between the products. She answers any questions that you might have. Make sure you ask for Breyanna the next time you shop at Ashley.
We came to Ashley’s looking for a new couch and we were well taken care of. Breyanna provide great customer service. She was very attentive and we left satisfied with our purchase!
RICKY was very professional and courteous. A great experience. Outstanding!
Ricardo was amazing
Very nice very accommodating the gentleman got me a good deal on my mattress and box spring
Justin is the best customer services agent eveeerrrr!!!! Thank you.
It was great!
Mary and shernane are an excellent team un helping pick out your furniture, and give excellent input. They go above and beyond to please and make the customers happy
One of my best experiences, best customer service and best deals. Thank you 1
Marinell Batista is an EXCELLENT sales person. We were sold from the minute my mom & I met her. Her personality & knowledge of Ashley products were spot on. She also took the time to recommend other options if we unsure of a certain item. Marinell is an asset to Ashley. I walked away with everything that I needed for my new home. I'm a happy customer. TG
Mary is the best, my daughter and I loved ❤️ her expertise, she's a great sales person. She walked us through everything and explained to the best of her ability she made sure we were very comfortable and satisfied doing our purchases. What I liked about her the most she's a very patient young not only wanted to sell we were not very sure about our purchases and she walked us through every step patiently, and with such a beautiful personality we were able to make our decisions. We gave her a 5 star she was very excellent. For such young lady she did very great. We were impressed when we met her last Monday 10/16 /23 the way how she presented herself. She deserves a good raise and and a great promotion. I can see her in the near future Managing Ashley Furniture Store and training other workers to be great sales person. When shopping these are the kind of great attitude and personality we look for, this will make businesses grow.
Breyanna is an excellent sales rep. She is not pressuring and she took her time in assisting us even after stores.
Amazing Customer Service From Breyanna !!!!
Very helpful understanding
I was very happy with the service that I received and I am very pleased with the customer service.
Great experience shopping with Adrianna at Ashley Bay Plaza!! I went in for one item and ended up also purchasing an additional item all due to her patience and diligence. Well done Adrianna!!
Breyanna and Justin was super helpful with my needs and I was able to come in and get everything I needed. Service was great !!!!
Thank you so much Breyanna at the Bay Plaza location! She was so professional and well informed it made my shopping experience AMAZING and easy ! If you want Excellent customer service ask for her ! I’m so happy with my purchases 😃
Great service from John suouffront!!! He's very professional and knowledgeable in advising customers!!!
Breyanna is the best! I came during labor day and she kept following up until I came back to get my dining table
Ashley was very help fully great
The Team is very nice 👍
My rep Mary was very patient and helpful. I love the selection they had even though I have a small space I found to sectional to fit.
Customer service team and sales team will provide you with the best deals
Great customer service.
Pierre was amazing! Very knowledgeable and friendly. If you come in to shop ask for Pierre for a great customer experience
IBN was very helpful and patient overall great service. Ashley has a good selection and fast delivery.
Bad experience trying to return a piece that doesn’t fit on my living room with just 2 days because nobody pick up my calls those 2 days that I was trying to return it, they try everything to sale, but nothing on bring an good costumer experience, plus they sale you way more that the original price same coach was online at the same store $300 less and the other piece $100 less, please make sure when you buy anything from here when you sign what’s the real price
Sales person Pat has set us up with success. Best customer service ever. Went above and beyond with info and assisting with final decisions.
Store was very clean and well maintained. Ask for Priscilla! She was beyond amazing and truly made our shopping experience phenomenal!
The manager on shift that evening was excellent she seen what I was looking for she understood she made sure I was able to get item off online thank you sorry I don’t remember her name god bless her
Breyanna was a great trusted advisor today, she helped me well with gratitude. I appreciate that because theres none like her
My sales person was super nice and patient. She answered all my questions & concerns.
A wonderful smile greeted me as I alighted from the escalator and I was greeted and assisted immediately. I felt valued and appreciated .
My entire shopping experience, from purchase with Johnny S. To delivery this morning, was 1000% better than my disappointment with Ashley during the Pandemic. I will likely go to Ashley for future purchases. Thanks.
Always have a great experience when shopping here!!!
Excellent customer service 👏 👌 The representative was very courteous and professional, great knowledge of the products and services. I highly recommend you to choose Ashley furniture into your home.
Excellent service
We almost found everything we were looking for and the people are extremely polite and know what they are doing.
The best experience I have had in a furniture store. John was the best
Patrick from bay plaza bronx, floor associate went above and beyond to help me buy my dream bed. He was patient enough to show me many beds and realized one of the showcase beds I really had my eyes on. Patrick was amazing he work with me and now I’m a happy owner of a wonderful bed that I know I will sleep very well on . Thank you Patrick do you amazing work.
If i could give zero stars i would!!!!! 10 out of 10 DO NOT GO HERE. DO NOT PURCHASE FROM ANY ASHLEYS. Go to third ave in the Bronx and you’ll get better quality for cheaper! They are money hungry, and will do whatever and charge you for whatever to get a doller. It is a trap! Mind you the quality is trash and they won’t even fix it like they promised! Still owe 1000s on a bed that is broken and a dresser that is chipping and i haven’t even had it a YEAR! and they keep adding more and more money to my final total.. This has been a nightmare dealing with them and when i fist walked into the store i was excited because i thought i was going to get great quality and an easier time due to them being such a big franchise. But i was wrong.
Great furniture. Great staff. Shernane Gunter is the very best. I will keep referring people to the store.
I shopped at Ashley furniture store located in the Bronx Bay Plaza mall and experienced outstanding customer service from all the sales reps that attended to me. I bought my mattress to go with an adjustable frame, a couch that I initially ordered and canceled from 1stoppedbedtoom, which I don’t recommend, and a countertop table. All looked like quality furniture that was worth purchasing and I can’t wait to have them delivered to my apartment. I’m glad I had shopped from a reputable manufacturer. Thanks to the Sale Reps and Ashley.
In store experience was a little misleading base on price tag. Overall everything else was good the reps were very professional and customer friendly. I would recommend Ashley's to friends and family.. only thing they do not give anything in appreciation as a first time customer spending so much. My opinion
Pierre was very helpful in the search to get us new couches. Would deff recommend asking for him when shopping at this location.
I had a positive experience working with Breyanna sale associates, she was very helpful with assisting me of getting a new sofa and dinning room set!!! Highly Recommended.
The experience was pleasant .
Sales people here are con artists. Tell you that you pay for insurance or rather extended coverage and they don't apply it when you go to this store. Don't shop here if you want to be ripped off. Contacted customer service and they didn't even have all my furniture I ordered on file. Wonder where my money went.
I’ve always hated shopping, especially with my mom haha. But Pierre was very patient warm and with an amazing attitude through out it all. Thank you so much for making my new apartment feel like home Shena and Family Thank you Pierre
The smoothest purchase with an honest down-to-earth knowledgeable sales rep!
The staff here is wonderful. Unlike other furniture stores they do not pressure you into sales. Brianna and Justin were excellent help in finding what we wanted.
Our sales person Breyanna was extremely helpful. She answered all our questions which helped us to make a very quick and satisfying decision on what we wanted.
The salesperson was very professional and an asset to your company.
Brianna was a great associate and helped us find our perfect couch with ease. She hears out on what you want and is very knowledgeable about industry standard furniture so she has no issues answering questions. She even gave us her phone number in case something goes wrong! Thanks Brianna! We'll definitely come back soon for our bed in the near future.
I walked into Ashley's hoping to find a unique bedroom set I got off the escalator to the most beautiful smile. It belongs to salesperson Priscilla Asaana. She welcomed me and from there I felt like I was with family. She stuck with me with all her expertise. I found my dream bedroom set. Thank you Priscilla. You were awesome. The manager was also very nice. Thank you. Keep up the great work. Ashley's is the place to go for all your furniture shopping needs.
Dear Brianna, We thank you for your beautiful selection of the sofa bed that I purchased. I am sure that I will enjoy it. The only negative comment that I have is that the shipping fee should have been included in the purchase.
The commitment of Ashley to offering a customized shopping experience is what truly sets them apart. Breyanna & Michelle spent time getting to know my tastes and requirements, making sure I found pieces that not only complemented my aesthetic but also seamlessly complemented my living room. The process of buying became pleasurable and stress-free thanks to this attention to detail.
It was great experience for me. The sales representative was very courteous knowledgeable and answered all my questions and took care of in a timely manner.
I love my new furniture. Ashley's delivered it on time and completed the job within 30 mintues...
Hard pass on this location
I ordered the Lettner light gray bedroom set. I'm usually very indecisive and Breyanna, helped me tremendously. Breyanna, was very professional and pointed out the pros and cons to help me decide. This was my second visit in 2 days and I'm glad Breyanna was able to help me.
Breyanna and John were incredibly helpful and provided exceptional service. Their advice was pivotal in purchasing a living room set for my home. I would highly recommend them to friends and family!
Professional and Excellent customer service. Thank you Adriana !
It was excellent
My husband and I walked in just to have a look, not looking to buy anything in particular (we didn’t really need anything). Breyanna gave us a great customer service, Bubbly personality, very pleasant and helpful. She taught us about pillows and mattresses things we had no idea about it, it was very informative. We didn’t buy the mattress or pillows, but we got a few bits for our house.
Andy was professional and kind
Justin was amazing. He helped us chose out items and he was so knowledgeable with all the different materials and products on the floor. Id recommend this Ashley’s to everyone. He was friendly and respectful. He even offered us coffee. I very happy with my choices. There was no doubt. Thanks to Justin
Unfortunately, I never received a call from management regarding my purchase. The customer service at this store is practically non-existent.
It was great, Justin is very polite and knowledgeable, thank you for having so one nice and nice
Beautiful atmosphere very professional complete ASAP. I had an appointment and it went smooth. Didn’t leave any detail out recommend them learn professional.
Jeffrey was a Professional, Very Informative, and Efficient.
Brianna was nice and well spoken, had very good knowledge on every furniture. Way to go. Great job!
Great customer service, and very informative
Love this pl. Great Quality Furniture! Great and Friendly Salesman associates! Thanks Jeffrey and Justin you guys were Great! I’m coming back soon!
Always extremely efficient. The quality of items is always great and beautiful! Justin is an amazing employee!
The agent who dealt with was very respectful patient and professional.He made me feel relaxed and comfortable.He also was articulate and wasn't forceful but allowed me choose and make up decision easily.We need more like him.
Great store and good furniture! I would highly recommend to others. When the furniture was delivered, they set it up very nicely.
Breanna is very polite, she is a good customer representative.
Excellent customer service, professional and knowledgeable. Helped me find exactly what I wanted ! Great price too!
Upon arriving to this location, myself and my wife were greeted by Adrianna who was very welcoming. In addition to Adrianna, we were also introduced to John to help assist with our bed selections for our new apartment. I gotta say that the experience was the most gratifying that I've ever experienced. Both sales representatives were informative, kind, social and wanted the best for us. When going to furniture stores, you know in sales they fight for commission and they just care about closing. However, this felt like it wasn't just a transaction. Both Adrianna and John provided the best of the best. Therefore, if you go to Ashley Furniture in Bay Plaza, go to either one or ask for both.
Just had the best furniture buying experience ever. Pricilla and Julie were amazing, they knew all about the furniture and mattresses they were showing us and kept us laughing the whole time.
Quality furniture! We got our sofa, beds, and mattresses all delivered to our doorstep with installation without any issues. Priscilla our sales associate was very helpful and always responds quickly to all our inquiries.
Julie the manager and Andy were very helpful and she was very pretty 10/10 would recommend if help is needed here.
I had a problem with a bedroom set. I tried so hard to call different numbers, to no avail. I walked in the Bay Plaza store. I asked for a manager. Julie store manager is amazing! Great customer service. Way to goooo! Julie is the best! She listened, listened and listened!!!! Will Shop there again....
The sales person was excellent. Very experienced and loves what she does.
Julie was Excellent she has so much patience and I was there for almost 3 hours and he was very good also very well mannered both of them very professional I recommend Ashley for anyone and I could recommend that you guys come see Julie
This review is in regard to the customer service, not the furniture. The furniture has always been a great quality from Ashley's. My husband and I recently went into the store in Bay Plaza to see a set visually before purchasing. When we entered, Priscilla greeted us warmly and told us to see her if we have any questions. I appreciated her calmness and for not being too pushy. Once we couldn't find the set we wanted we asked for her assistance and she told us it wasn't on the floor. She did show us a model that was made of the same material for us to compare, which was appreciated as it helped us realize we need to look for another option. Priscilla showed us a set that was around the same color but with a better material and we instantly loved it. She gave us the sale price and when we were on the fence on whether we should buy, Priscilla made the mistake of calling her "floor manager" to see what she can do. While I don't have her name, I overheard her talking to her team as we browsed and she was loud, unprofessional and a little rude, so when she walked over I knew we were in for it. Her sales tactic is to bully customers into buying things because they are so "rare." She walked over and said "I understand you fell in love with a set so you came back to see it again" definitely wasn't the scenario but I'll proceed. "You're lucky it's this price" "If you can't afford it, you can always buy another set that is cheaper" "You won't find it anywhere else" she ran through these lines like she was reading a script. So I bluntly asked "So you are saying all of this because you can't anything about the price?" She said yes. I mentioned that our latest experience at Raymour and Flannigan where they were able to lower the cost of our bedroom set and she respond with "Yeah they can lie to you when it always the price offered" As an HR professional, this "floor manager" is a HR nightmare and she definitely requires training. The last item that finally made us leave was when she assumed we needed financing and once again said "If you don't have the money, we have financing options" I asked if there was a discount if we paid upfront and her response was "we are all adults, you said you just bought a bedroom set and are moving financing is definitely the option." Long story short: Ashley's furniture is literally sold at almost EVERY furniture retailer and I was able to get my living room set from another distributor at a better price. Customer Service and courtesy (as shown by Priscilla) should be awarded, but the likes of the "floor manager" is the reason people aren't buying in the stores as much as they used to. Ashley's Furniture be warned of your HR mess at the Bay Plaza location.
Justin was very informative, knowledgeable, patient, and overall provided great customer experience!
My great experience with Ashley ,has been amazing, the furniture is durable. Very please
the young man and the lady was awesome. They did a pretty good job. I appreciate what they did for us last night. God bless both of them.
I really appreciated the service I got at Ashley Bronx. Was greeted by All the staff. Was helped by Andy and Justin came on as his team member and they told me everything about the tempur-pedic mattress while I laid on it . Very comfortable. They won, I purchased it and a living room set. They also allow you to see if you'll be able to finance it. Very pleasant experience. Thank you guys and the staff that was there.
THE SALE'S REP'S AT ASHLEY WERE TERRIFIC, AND VERY COURTEOUS AND POLITE AND THERE HOSPITALITY WAS GREAT. I AM VERY GRATEFUL, THANK YOU KINDLY, DAVID MIRANDA, THUMBS UP 👍
I was able to get what I needed and the representative was very patient and helpful in the process
Tremendous
Kevin is the best sale person in Ashley Furnitures. His customer service is awesome and I thank him for helping my family and I with our selections at the store. Thank you, Kevin.
Andy and Julie are the best thanks for taking your time and helping me with my needs .... awesome sale team 🥰🥰
Breyanna was fantastic! She was patient, kind and very informative! I loved my Ashley's experience ❤️
Warm and friendly representatives that provided excellent service.
We just like this store because we found what we want.The sale guy was very positive and polite.Thank you guys.
My salesman was helpful but gave me space I needed to think. No pressure and the furniture was beautiful.
Everyone is very cordial, and well informed The Customer Service Representative I've had the pleasure of speaking with in this store has listened to me and have never been in a rush to make a sale I appreciate that 🙏🏾
Excellent customer service and a timely delivery.
My experience at Ashley Store was exceptional and John made it possible.
Really professional staff, no gimmick, straight forward!
Good
Good overall
Justin the sales person is very knowledgeable and helpful.He make sure we got exactly what we were looking for and for the best price possible.Thank you
DO NOT BUY FROM HERE! I went in this store to purchase a couch for my living room. They are quick to sell you furniture, open up credit line, and schedule delivery date. They never once mention door measurements therefore at the time of delivery the guys could not bring the couch in. All the salesperson said was they were going to set up. I have been going back and forth with their customer service reps which are extremely rude and still waiting for manager from the store to reach out to me. ITS BEEN OVER 2 WEEKS!!!! NO COUCH, NO PHONE CALL FROM MANAGER, AND IF I WANT TO CANCEL, THEY WILL KEEP THE DELIVERY FEE. Seriously?? It was not my fault!!! SMH ON ASHLEY NOW IM IN THE LIMBO
What I can say that the salesman was very polite and kindness. I loved the qualities of the furnitures and varieties. Thanks
Breyanna was great! Took her time with me and helped me with all the details and waited till my decision was made
Adrianna and the manager Jim were great 👍 very professional 👏 and patient. They really listen to you when making your selection and make sure you get a great deal.
Jeffery greeted me with a welcoming smile and was a pleasure working with. He made my purchase a pleasure in doing business with Ashley. Keep up the good work!
Stopped by this past weekend shopping for a sofa for my mom. Amin was very helpful and professional. He took the time to show us several sofas. He made us feel like valued customers. We purchased a sofa and later I found the same item at a lower price. Amin matched the advertised price. Once again providing us with great service.
Angel and Sheri were great! Not overly aggressive in the sales pitch! Very informative! Definitely a positive experience!
I spent $9000 on furniture and the manger refused for the salesperson to give me 100 painting as a thank you.
Shernane Gunter is the most helpful, informed, and kind representative. She was able to support me in finding the best furniture for my entire apartment!
The experience was second to none it was extremely sweet the staff is very friendly and kind and very helpful Pricilla she is a great customer representative for Ashley store in
Very Polite considerate and knowledgeable of the furniture offered everything so I got everything the discount the extra coverage and to have my delivery in good time
Reginald and the staff were extremely helpful and very knowledgeable!
My experience with Ashley Store in the Bronx over by co op city was great awesome I will recommend anyone there
I was very satisfied with the customer service I received at Ashley’s. The sales associate that helped me was friendly, very welcoming. He listened to my needs and helped me find exactly what I was looking for in a sectional. At the same time was excellent with my kids, as was other staff members, whenever my kids were bored and made it almost impossible for me to shop. Staff was kid friendly. I appreciate that as well. Thank you Ashley’s, it was a good experience.
If I could give no stars I would. If you need to buy furniture I would recommend you save yourself the headache and buy somewhere else. The sales rep that attended us was new a very nice but the manager that assisted her apparently can't tell left from right. We bought a sectional couch and he told us we would get to choose what side to put the chase in when they come to deliver. On delivery the installer said it can only go on the side that was placed on the order. Putting that aside there's so much that has gone wrong with this order. First they called us passed the delivery time scheduled to say their truck broke down but that we would be the first stop the next day at 5:30am. They didn't actually come untill like 7 or 8am. Total waste of time. They assembled our furniture and don't even have the common decency to tell us that some of the parts are broken. In fact they made sure to sneakily hide it and make it look like it was put together right. Naturally I call to get it serviced. They tell me to send pictures, which I do, and then tell me to call back for clarification on what pieces they need to order but when I call back it's like talking to a wall. They say I'll get a call back but they don't call back. The customer service is truly disgusting and they are incredibly rude and unhelpful. I had to call back again and finally someone there was not incompetent and helped clarify with me all the pieces that needed to be ordered and added them on a separate order and had the common decency to explain how the process will move forward after this. Now I'm waiting for the pieces to arrive for them to come and service everything but I wouldn't be surprised if they somehow find a way to mess this up and make it much more difficult than it has to be. Like I said save yourself the time and headache. I know for as long as I live I will never buy furniture from this place again. Update: It is now July. Honestly the incompetence knows no bounds. First they send me the wrong replacement part twice even though I told them the item through picture, item number, description, by phone and email. They also sent me a broken replacement piece. Then when I finally have all the correct pieces I call and the customer service agent says they only have 1 day available to fo the rapirs. No future dates. As if my world is supposed to revolve around them. They should be working with the customer to find a date that works for both. It's been months since I have been dealing with this absolute trash customer service.
Priscilla Asaana has very great customer service skill she's very polite very professional she very familiar with the products in the store she make sure you're satisfy with the items you choose I'm a very very greatful and satisfied. I would highly recommend her if you are looking for furniture.
Justin.. shernane ..Richelle i would like to recommend these 3 person very intelligent they go above and beyond .. Ashley store has great staff... Iam leon myton thanks guys 👍 great job
As soon as I walked in I was greeted professionally. My sales rep was respectful and walked me over to what I was lookomg for. He was able to assist me and help me make a decision that I was very helpful with. My purchase was easy and affordable.
(Translated by Google) It was a very good experience thanks for the attention provided excellent work (Original) Resultó una muy buena experiencia gracias por la atención brindada excelente trabajo
Priscilla was a great help! She was super knowledgeable and friendly. She made the shopping experience very pleasant. Great customer service!
My sale person was excellent courteous attention to detail 👏 and pleasant 😊
Kevin was a very polite person
Service was great! I had salesman Angel Mora..I will definitely, be patronizing this store in the future..Tamiek Pearson
Shernane was very knowledgeable about the merchandise and a pleasant trusted advisor. I would recommend her services.
Outstanding customer service she helped me with everything I needed and was very patient
The Ashley representative took his time to show us what we really wanted, even though we changed our minds a few times, he was very patient and courteous.
Christopher Lugo was patient and very professional. He answered all my questions and made our tempurpedic purchase a confident decision. Thanks again. Chris.
Mr. Kevin was very helpful and exceptional professionalism. Experience was pleasant.
Great customer service. Everyone was so welcoming. Loved my bedroom set
Bought 2 Mattresses and 2 bases.. Shernane was the most informed, most polite advisor I’ve had to deal with.. They should really make her a manager.. The best experience I’ve had customer service-wise
Kind, Patient and explained everything clearly
It was a good experience the staff was good 👍
I loved my experience at Ashley’s I was greeted by a knowledgeable salesman Glenn Buckner very patient showed me some mattresses and a bedroom set that me and my wife absolutely love, definitely coming back for more furniture.
The salesman Nef was excellent and very helpful without being pushy.
My experience with this Ashley at Baychester mall was excellent all my furniture needs were taken care of. I highly recommend this store.
Awesome experience. Got everything I wanted. David was super knowledgeable!!
Daryel is the best customer service, he's very intelligent and attentive, I'll shop back at Ashley because of him..
Nef was absolutely amazing. I wanted a bed that made me feel like I was in a 5 star hotel. And now I have amazing cloud bed. He’s my angel that is gonna give me heavenly night sleep.
Amazing 10 stars. I didn’t have any plan to make any purchases today 100% committed to walking out empty handed but Nef had great intentions and shared his own opinions on how to organize a room and why a bed is perfect first. He was very patient with us, he took us around the entire store let us browse all things and in the end made us a deal we could not refuse. 10/10 would shop here again and Nef will help us again.
I was threat so well I am so happy !!!100% Very happy 😊
This store is terrible!!!! It has the worst customer service ever!!!!!
Helpful, nice constumer service!
If you are looking for a mattress and are looking for someone who knows what they’re talking about? Christopher is your guy. He’s so knowledgeable and helpful. He was kind and patient. If you’re looking for someone to help you with furniture and gives you their honest opinion? Talk to Rochelle. She’s awesome. She’s sweet and down to earth. Love going to Ashley’s for my furniture needs.
The staff was friendly, courteous, and well-knowledgeable about their products.
Very good costumer service
Great service and help. Awesome show room.
If you are looking for Good Service and great customer support Salinas is the perfect salesperson. She greets you with a smile and she is willing to answer all your questions about furniture.
Salesman Chavez was very helpful and took his time assisting. Impeccable Customer Service overall.
The sale workers they are an amazing team they explained everything down to the end I’m so blessed to have come here they are a blessed team thank you 😊
Matt and Chris were amazing at their job, amazing product knowledge , great personalities , will definitely recommend.
Amazing experience, great service. Matt was amazing, such a gentleman, educated and knowledgeable. The prices and terms were excellent. Totally recommend shopping there and will continue to shop there for any other needs.
Stefanie was great ,price was negotiated and delivery impeccable
Sales Associate Tyson was knowledgeable and displayed so much patience when another customer got out of hand at the his desk. Good temperament Tyson!
Prices a little high
Shernane was great. Felt at ease with her.
Glenn my trusted advisor was very helpful, courteous, mannnerable with great customer services skil. Overall my experience was Very pleasant ☺️
My experience was great I would recommend it to a friend
Very good customer service. Mr. Daniel N. Is very professional. Thank you
I had a great experience until delivery time. They didn't show, but did call, once to tell me they'd be late, but assured me, I'd have it today. Now the truck broke down 👎 and it's rescheduled for Tuesday.
Christopher was amazing. He's personable, knowledgeable and super friendly. He deserves a raise.
Great service and very polite.
very nice salesperson
Christopher Lugo did an amazing job went above and beyond to help me with my first furniture purchase.
Love ashleys
Lovely store wouldn't shop any where else
Good experience
Best delivery received, fast, on time and respectful.
Did not receive the correct mirror I wanted
Delivery great!
Chavez and Richelle Ann is AWESOME and very knowledgeable! You will not leave the store with any doubts about your purchase.
(Translated by Google) The best option I could have had.. (Original) La mejor opción que pude tener..
Had Christopher as a salesman, he was very courteous and helpful
I had a wonderful experience shopping at Ashley. The customer service is excellent and the furniture is great
My visit to Ashley store with my family was very nice. The staff was very professional and gave us all details about the service.
Walking into Ashley store at Bay Plaza was a wonderful experience,the customer service was real great,John L took his time to show us different options until we felt comfortable with our choice then comes Shernane and Richelle Ann to help finish the process, I would love that every business customer service would emulate the courtesy we receive at Ashley nuff respect to the team.
Good quality furniture wonderful prices
Great customer service
Christian was our representative, he was very helpful in helping me. I was at the store the day before so I knew what I wanted but, I wanted to try some different recliners to make sure. He explained to me what I needed to know to make my decision. So I did and it's coming Monday. Can't wait.
It was a great experience
The staff at this location was amazing. Russell was very informed on the product and helped select the right bed/Mattress combo. Shernane also assisted in a super easy and painless purchasing process. Thanks guys!!!
A comforting, knowledgeable and patient environment. I am very happy with my selections
friendly staff, beautiful Funiture
(Translated by Google) very good excellent (Original) Muy bueno excelente
So far so good
Russ was amazing to work with! He instantly was a pleasure to speak with and he helped my fiancé I get everything we need! An amazing guy and a big help!
John LaMarca was AMAZING!!!!!!! He really made purchasing furniture for my new home a breeze. He listened to what I wanted and guided me to the perfect couch. I didn't feel pressured AT ALL!!! He was honestly an absolute pleasure to work with.
Good variety of items, great service
This is the worst experience I’ve had purchasing furniture, especially at Ashley. I’ve purchased so many items from Ashley that this is really disappointing. We went into this location to buy a bed for our son . Our salesman was Ahmed Essaid . Long story short he wasn’t much help , I felt like someone robbed me . He was dealing with another customer at the same time ( the store wasn’t busy ) I felt like , all he did was took out credit card . Honestly after making the purchase I really wasn’t happy . I think once I started to feel that way I should’ve just walked out . the delivery information was all wrong from what was given . The info on the receipt wasn’t what they had , how is that possible. The bed wasn’t put together , if fell apart . A tech had to come out . Just overall bad experience!!!!
Awesome folks.
Bay plaza was the best experience and I Ashley's furniture that I've been to in a long time. Manager and staff was very pleasant and waited around with me for at least two hours for me to make up my decision. Great help all around helping me envision my new home. Glad I made the choice to go there last minute.
I had the best experience today shopping for a recliner for my dad. Russell Riley was my sale advisor and his charming personality and keen knowledge of items I wanted purchase made it easy for me to decide what I wanted to purchase for my dad. I also decided that I’m going to purchase bedroom furniture next month. I really like the atmosphere at that location. All the staff were attentive and friendly. I was even offered a cup of Starbucks coffee!!!
Very quick set up theses guys were professional
good
Customer representatives could be more polite and hospital...
Amin is excellent. Loved his energy, patience, and thoughtfulness.
From the purchase to delivery everything was smooth and fast.
Really very disappointed. I close the purchase today in store. I just realize that if I make the same purchase on your website would be 562,78 USD cheaper. I except that someone from Ashley call me tomorrow first time in the morning before to proceed in a different manner. Franco Cerliani. Price paid 4949.27 USD. Price on Ashley’s website 4386.49. Shameful.
Horrible experience. I visited the bay plaza store in the Bronx. I was in the store for awhile trying to decide what furniture best suited me. The sales rep showed me one that I really liked, and I finally decided that was the . I was at work when the merchandise was delivered, when I got home in the evening I messaged the sales rep to let her know that the merchandise that I received was not the one I ordered. She did not respond. I was unable to get to the store on time I went back a few days later to let them know I needed and exchange I needed what I ordered and they said they could do nothing to help me. I called customer service. I sent pics via email to show them everything was mismatched and they still say they can’t do anything to help me. Mind you I went back within 2 weeks. It’s very disheartening that I spent all this time trying to get something for my new apt. And still received the wrong thing. The bed was damaged and I didn’t even mention that all I wanted was for me to get exactly what I ordered. My experience was horrible. Customer service is bad and I’m never going back to an Ashley furniture store again. I wasn’t asking to return I needed what I ordered. Don’t buy from Ashley furniture. They’ll mess up your order and give you what they want and you can’t do nothing about it. Very disappointed!
I decided to be more intentional with my sofa purchase this time and did a lot of online research before going to the store. I've purchased sofas from Bob's discount and Raymour and Flanigan. Being unhappy with my prior purchases, this time I figured let me give Ashley Furniture a try. With more intention, I was all over the store going back and forth sitting laying throwing myself all over the sofas to make my decision. For the first time it was actually fun to shop for sofas and I don't know why I haven't done it this way before. The staff that helped were very knowledgeable and kind. Allowing my crazy self to do what I needed to do in order to come to a decision and asking me all the right questions including door dimensions for delivery. I learned I needed it to come dismantled and get built in my home in order to fit the elevator. When I was ready to decide, she was there helping me finalize my purchase. I was really happy with the fact that the sofa I had researched online was in the showroom to try it out. But I was torn between two styles. It took me a whole hour to finally make my decision and after receiving my delivery today I'm very happy with my decision. Sturdy and comfortable with lovely neutral stone color and size that fits my decor and theme. I hope that I feel the same for years to come since nowadays quality suffers with longevity. My fingers are crossed that this time that is not the case!
10 out 10! I would recommend 💖
Bay Plaza Ashley is Top Notch. I got my livingroom, bedroom, and furniture for my attic all at this location.
Ordered a bedroom set for my son and sales associate Janicia Ottley was great! She was patient and answered all of my questions. She was knowledgeable and definitely knew her stuff! I called to have my delivery date moved up and I received the furniture today with no delays or setbacks! I would totally recommend Ashley’s at Bay Plaza.
All the salea representatives were very polite and helpful. They answered all my questions and was very patient with me until I decided on the mattress and frame..
When walking into this Ashley store I couldn’t have asked for a better trusted advisor than Salwa Bseiso. She was thorough and welcoming from beginning to end. Her knowledgeable and clear professionalism brought me comfort knowing the purchase I did was exciting and just what I was looking for. Would definitely recommend my friends and family to come to the store. High quality service effortlessly and flawlessly.
Nice furniture but didn't find what I was looking for
The worst experience ever. The sales person placed wrong item code and it took 3 months and several delivery appointments to get a bed order corrected. Do not spend your $$ & time with this horrible company.
Very satisfied with my purchase and the service!! Highly recommended!
Ashley lo mejor para el hogar buen servicio y entrega al 100% seguro rapido y confiable.
Friendly staff very efficient and professional
The salesman was very helpful and detailed when explaining their policy likewise the different deals in making your dollars goes a long way. Especially when you are a conservative and frugal spender like myself.
We ordered from Ashley’s and it was so amazing Amin was very professional and friendly he sold us at first glance
If you live in a small building with small access points this is the store for you. They can garuntee delivery of any furniture on the floor which is amazing because they have a great selection. You can pay out right or finance, and the delivery is usually within the week. The sales man, i think his name is Jose was fantastic! He was knowledgeable, patient and friendly. He did not try to pressure sell us so it was a very comfortable shopping experience. The delivery crew came and they were efficient, kind and professional. Definitely going back to Ashley's Bay Plaza for sure!
Sales lady who took care of me was excellent. Very happy with her service.
they are super amazing very welcoming
I recently moved to a new apartment upstate New York and I decided to patronize Ashley furnitures. Their extremely rude customer service team have one goal in mind… to upsell you as a customer. They are not focused on customer satisfaction at all. Also, they’re extremely bad at quality control of their items thereby sending you damaged items and hiding vital information that would help you make a firm decision as a customer. I bought two Sofas and a love seat from Ashley and not one of their team members brought up door measurements. I thought the sofa would come in dismantled and they would put it together inside the house but Ashley came with the furniture fully mantled. Knowing fully well that most fully mantled sofas would not fit most doors. So right there they said there’s an extra service cost of about $300 to dismantle each sofa and put them back together inside. They then offered that the love seat could fit my narrow stairway and door. The crew eventually damaged the love seat while bringing in the love seat due to them squeezing it in through the stairway. I contacted the store that I’ll like return this love seat and buy three other more expensive ones but they refused to help in any way by saying all sales are final. Meanwhile this was 3 days after the delivery. I contacted the head office and they said they have a three to seven business day return policy on delivered item but this location still refused to help in any way. The customer service attendant got extremely rude over the phone and became so unwilling to help. Their point is so long as you have the furniture in your home, they don’t care anymore. So before you put your time and money into this company, proceed with caution because their main goal is to upsell you, hide vital information from you, drop their furniture in your apartment and become rude towards you because of their lack of quality control most especially when it comes to products getting damaged on delivery. I’ll never patronize this store any because of how I was treated and also how they treat others in my presence… you can also go through other reviews. Shame on you Ashley on being one of the biggest frauds amongst other fraudulent companies!
IF YOU HAVE ALSO BEEN LIED TO BY ASHLEY FURNITURE AND THIS STORE PLEASE REPLY TO THIS POST. The worst service i have EVER experienced. the store originally told me i was buying real leather, when in fact its fake leather. the store also told me the couch would be good for the next 5-10 years. after one year the couch is so sunkin in you cannot even sit on it. i had to go to the back doctor for my pain due to the couch. i weigh 170 lbs, a couch that is over $1200 should not do this. never buy from ashley furniture. i guarantee you can get a much better couch from any other company. also, they are refusing to exchange the couch for another one. biggest ripoff ive ever experienced. again, do not buy anything from here!!!! Oh, and they also told me if I want the couch fixed that I need to pay out of pocket for a technician. ABSOLUTE JOKE OF A STORE AND COMPANY
Amin was the best help and took his time to show me and my wife the furniture. He did not force us or push us to buy anything. Very respectful gentleman. I will highly recommend Ashly furniture in the bartow ave in the Bronx. Everybody there where great thank you guys.
We had a great experience with sales reps Bianca and John. Their sales approach was authentic and genuine, definitely a great asset to your company, dynamic duo. And their knowledge was right on point. Will definitely return to see them for future purchases. Thanks again!
Breanna was wonderful, great experience.
I went in to just browse and fell in like with a sectional that met my needs. The price was over my budget but the team made it work for me!
Nice collection of furniture...but expensive but they finance options upto 60 months at 0% interest.
Not too much options however one of the best furniture store that we visited. Liked the promise of quick delivery
I give them all another five stars and five thumbs up. R. A.
Ladies were very professional and concerned. Love it. Thank you so much 💕
Ashley is the best
The sales rep Janicia Ottley was very knowledgeable and paid attention to my needs and recommended the best mattress for my back problem.
Jose and staff are very friendly, professional and knowledgeable including delivery personnel!!
Great customer service, quick delivery.
Shernane is one of the best sales representatives. She provided great costumer service and was patient with me when picking out the furnitures I need for my apartment. Thank you Shernane!
Michael was great!! He was patient and so helpful. He was personable and helped me find the best bed and mattress! Thanks Michael!!
Friendly, fast and easy.
(Translated by Google) Excellent service By the store and the seller Jose Rodríguez (Original) Excelente servicio Por parte de la tienda y el vendedor Jose Rodríguez
Not much of a selection, I expected more. Raised it to 3 Star since staff was helpful and very nice to us when we were there. Fix your showfloor and not everyone wants a recliner, show less of them.
Jose was extremely helpful and patient.
My experience was wonderful
Patrick at the Bay Plaza location provided me with excellent customer service when I purchased my queen bed. The price beat out the competition by far. He made sure I was completely satisfied with my purchase. The delivery team was excellent as well!!! Extremely satisfied customer!!!! Thank you, Mary
So I walked into Ashley's because I couldn't get what I needed from another furniture store. I was greeted by 1 Sales person and he asked Patrick to help me because he was busy. Well I'm thankful that he did! Patrick was very polite, professional, knowledgeable, helpful.... and extremely patient. He really worked with my price range, measurements, and really did his best to help me with the color and size couch I wanted and needed in order for it to be delivered (a delivery failed because the couch could not fit in the elevator nor the stairwell and it was very difficult to get the other store to work with my needs). Thanks Patrick! It is very unfortunate, however, I am editing my initial review because I found out that Patrick had no idea what he was talking about.
Everything is good, and the helpful people are great.
Patrick and Jon was very helpful, polite, and the best customer service I’ve ever had.
Representative John La Marca has been excellent in his customer service. It was a pleasure doing business with him and your team in general. Thank you. Pedro
Went to purchase a sectional sofa with chaise. Jon provided excellent service from the very beginning and walked me through the process of delivery, warranty, etc. I will be back to purchase more furniture for my home.
A great buying experience thanks to patience of Christopher. He was knowledgeable not only in the products I was interested in but also in the regulations for my community . It was the most pleasurable buying experience. I will definitely recommend Ashley.
Christopher & Patrick made my visit absolutely worthwhile. Great customer service and great energy from both gentlemen.
Excellent service
My experience was very good customer service was excellent I enjoyed it I enjoyed the service
This is a great location. As soon as I walked in I was greeted by a gentleman named Amin. I knew what I was looking for and asked him for assistance finding the item on the floor. He was able to match the price listing as their website entailed. Amin was super helpful and friendly. I was very pleased with my purchase. Thank you to management for approving the sale price. I can’t wait to receive my glider recliner. My newborn will thank me for it! I recommend this location and ask for Amin you won’t be disappointed. *Update* 7/1/22 Their repair services take forever! I received a faulty recliner. I reported it immediately (within an hour of receiving it) to the delivery guy who said someone will be In touch. That was not the case because there wasnt a ticket in the system when I called 5 days later! It took about a week for someone to reach out to me before they scheduled a tech to come and observe the piece. Waited an extra week for that. Then the following week the tech’s order was processed for a replacement. Also no one called me to inform me it’s status. I had to call a week later to find out what was up with my replacement part! Then I’m told it takes 7-10 days to be processed. Now my piece is being delivered on day 13 by FedEx. The worse part I live in a small apartment and the tech can’t come over until four days from now! What the heck!? I have a baby in my home I can’t have large boxes laying around like this. SHAME ON YOU ASHLEY’s. I won’t ever buy from you again. It took them a whole month and a week to complete this task. This was their issue for their lack of quality checks.
Chavez Bembridge was was helpful and courteous throughout the buying process
Very fast and efficient service! John L. Was immediately available, knowledgeable and helped me pick out great items. I came in for just a dresser and ended up leaving with a dresser, nightstand and couch set for my new house! Awesome service.
So overall I think Ashley’s is a awesome place it does have its downs as far as the service but the lead rep that helped me Tiana I believe was her name she is outgoing very professional helped with more then I could ask for ! Thanks will be back for sure
They do not hace words. They said a thing and when you make the purchase is another thing. They haved bad Custumer service. I call twoo weeeks ago and still waiting for the call back.
I would give it zero stars if I could. Absolutely no professionalism in this store, went to speak with two associates to help us resolve an issue with an order that weren’t working that day. So, the manager, Hector, made an appointment for us with them the next day and when I come back the next day, those two associates weren't even in the store. Absolutely ridiculous that I had to drive all the way there for no reason at all and when I went to speak to him about it he was “busy” talking to a client when he was literally just walking around and then had a meeting all of a sudden with another employee after I spoke up about it. Will never come back here.
Best store in New York I get all what I need in place ❤️❤️❤️
Excellent
As for Michael. He was pleasant and super helpful. I didn’t feel pressured to purchase. I can’t wait until my furniture arrives.
Ann was a big help she was great at helping us out
The sale's Rep was very helpful in everything we had asked her about she will be recommend(Richelle ann)
Let me tell you about the TOP TIER CUSTOMER SERVICE my family and I received at Ashley Outlet at 2233 Flatbush Ave. My family and I walked into Ashley Outlet 10 mins prior to closing and not one time did we hear anyone say we’re closing in 10 mins. We were immediately greeted by Denis with a smile and he began asking questions about our needs. My mother gave him the breakdown of her needs and he casually walked us around the store to potential check out different living room sets. Then Denis introduced us to Ernest who assisted us as well and together both of these gentlemen provided TOP TIER CUSTOMER SERVICE. I’ve never received customer service at this level before at a furniture store and I applaud these men. They both ended up staying almost an hour late and not once did either of them complain. Thank you Denis and Ernest!!!! My family and I greatly appreciate your hard work. Ashley needs to reward these men for their outstanding TOP TIER CUSTOMER SERVICE!!
I was greeted as soon as I reach the top of the escalator. Customer service was phenomenal.
They are having a wonderful sale now.
Went looking for some sectionals for my new apt I just moved into. Abdul took the time out to greet my family and I, asked exactly what I was looking for, and showed me all the store had to offer. Even got Jose involved who was just as welcoming and also very helpful, he even offered to help me decorate my new place. Even tho I didnt find the exact sectional I wanted that paticular day, they invited me back into their showroom to explore even more options. Not only did Abdul help me land on the perfect sectional that day, he ensured that the sofa would be delievered to me just in time for the superbowl. Overall my family and I had an superb experience and will definitely will be back to furnish the rest of our place with ashley. 100% reccomended by me.
Very nice and helpful
The sale people are very helpful and nice to you
I personally had an amazing experience, David(manager) and Abdul both where very helpful, there customer service was excellent, they where both very informative towards my purchase.. they made sure I felt like at home. Thank you guy. Best experience..
I walked into Ashley’s with a slim idea of what exactly I wanted for my new apartment. Luckily for me, I was greeted and assisted by Abdul. Abdul was not only extremely professional and polite, he was also very patient and respectful. Abdul did not overcrowd me or overwhelm me, instead he made me feel comfortable and assured me that I can take as long as I need to look around. Eventually, with his help and David’s help (who he called over for confirmation of financing questions) I found my bedroom set. The process was quick and easy. Abdul and David were doing their job excellently and truly helped my husband and I. We felt at ease and all our questions were answered. My advice to anyone looking for furniture, please go to Ashley’s in Bay Plaza (Bronx, NY) and ask for Abdul and David. Trust me you won’t regret it!!
I had a wonderful experience. The employee was extremely helpful in every possible way.
The salesman Chavez was professional and did not pressure me into purchasing anything at Ashley Furniture in the Bronx. He was thorough and made my time pleasurable and with ease. Thank you.
David was the best! Highly recommended.
David and Christopher was very helpful in detail. Welcoming approach and hospitality was on point. Would definitely recommend them as friends in my near future.
I had a wonderful experience at Ashley Furniture store in Bay plaza mall, Bronx, N.Y. Manager Chavez & sales rep. Eker Paredes. They were both gentlemen. very nice & professional. They provided me with excellent customer service, friendliness & excellent deal prices. I couldn't believe the great deals.. They were very helpful. I will always go back & I highly recommend.
The sales staff if great everyone is very pleasant. They helped take the stress out of purchasing home furniture and did not try to oversell me on anything
Very professional n kind very satisfied with my purchase
I am very much impress with the level of customer service and delivery with the Ashley’s team, they were punctual when it comes to timing, they listened to ur wants and needs and executed very well and the mannerism has not gone unnoticed as well. If shopping for furniture I recommend Ashley’s thank u Rochelle from Ashley’s bay plaza for going up and beyond and making our shopping experience one to remember!
Love Ashley furnitures. Their sales men are ver patient and professional. Ashley has variety of furnitures that makes it easy for you to make a choice. You won’t regret doing business with Ashley. My sales guy Christopher is a perfect gentleman.
John was very nice and helpful!! got me exactly what I was looking for & was very pleasant throughout the entire process! If you go to this location, ask for John!
Wow!!!! Is all I can say! When I say Jose went the extra mile providing outstanding customer service!!! He went above and beyond to satisfy my needs! I will definitely be returning for sure! Thank you so much Jose! You are greatly appreciated!! (Give home a raise!!!)
Worse service . Over a month now and they still havent payed me a refund I was supposed to get even after calling numerous times.
Super awesome!!!!!!
Excellent customer service from Ashley Furniture. I am very pleased with their merchandise and delivery services .
Its was a good experience, no one was on top of me pushing sales, I along with my wife was able to walk around, browse around until we saw what we wanted, the sales person was very polite and helpful and a sale was made...ive shopped Ashleys before and was satisfied then and I am satisfied now....
I will Never purchase any furniture there again. When I tried ti use the warranty that I purchased they put me through hell. Never ending phone calls and store visits. Good luck
We had a great experience at Ashley's at Bay Plaza today, and were assisted by the most friendly, understanding, patient and accommodating sales person, Jamie Alcantara. We are very demanding and not easy to please, but Jamie, never gave up on us and helped us find what we were looking for. Thank you for your help.
love my sofa very comfortable n cushioning
From my shopping experience to the delivery of my furniture, overall my experience was amazing! I will definitely recommend coming to the Bay Plaza location the sales person Adika was very friendly and very helpful.
(Translated by Google) You know I went with my partner who gives me a dining set. We went 11/272021. We bought, they paid and they charged. And today he calls to see when they bring us the order. The girl says that for January. They can believe but we ask for the refund and that the store does not pick up the phone. That they call us in 24 hours. (Original) Saben fui con mi pareja que me regala un juego de comedor . Fuimos 11/272021. Compramos se pagó ya ellos cobraron. Y hoy llama el a ver cuándo nos traen el pedido.La chica dice que para enero.Pueden creer pero pedimos el rembolso y que la tienda no cogen el teléfono . Que nos llaman en 24 horas.
Salwa helped us with our transaction and was very informative and accommodating. We had to change delivery times and she did all the work on her end to make sure it was for our desired date. She maintained good communication throughout the whole process and price matched when there was a lower price available. The delivery team was on time and moved very quickly.
@rochelle Ann was amazing in her service! She was thorough in helping us pick out our bed
From the moment I walked in the door, the staff was very friendly, professional and inviting. My salesperson, Akida, was super helpful and kind! Here's the bad part: DELIVERY!! My furniture delivery keeps getting pushed back. I'm getting pieces here and there. If it's not one thing, it's another! Not to mention the delivery people don't always set up the furniture. On one delivery, the guy left a nightstand in the box in the corner of another room, so I didn't even know it was there. Another delivery the guy didn't set up my recliners so I didn't know where the wires were to plug them all in. On a 3rd delivery, the guy didn't put the table together, instead he left the extra pieces to extend the table on the floor so I had to call for service. And now I'm waiting for my final delivery this Saturday and I was JUST told they're missing pieces that will come in ANOTHER MONTH!! This is crazy! I wish the delivery people were as good as the salespeople.... smh
Absolutely in love with my new bed ! Thank you Chris for your excellent assistance
We had an amazing experience with our rep. She was professional and understood exactly what we wanted. She went above and beyond to make things happen for us. We will be back to purchase more
I won’t even get into how terrible the customer service at this place is. If I could, I would give them a zero star rating!
I honestly am disappointed that I have to write a negative review about my experience. The in-store experience was not bad at all. Chris, who is the mattress specialist was very kind, and helpful in deciding which mattress was best for my mother. I was buying a bed for my mother for Christmas. The sales person, Jaime was also very kind and stood with us the entire time. The cost of the bed was a bit pricey, however, I bought it cause I knew my mother was going to love it. They offered me 12 month's 0% interest on the bed if I financed the bed, so I did it at the price they offered me. The bed itself was a foam sealy mattress with an adjustable base that reclines at the head and feet, as well as having a massage feature. I told Chris that I wanted the exact model that my mother tried out. I felt great about the purchase and my mother was excited about the bed. The experience just goes downhill from here. When the mattress was delivered along with the base, my mother did not realize that the adjustable base was the incorrect one. It did not have the massaging feature that she loved. Upon calling, because at this point the delivery people left, the stores' sales representative said that she will call me back after she investigated. I get a call shortly after and I was informed that Chris accidentally inputted the SKU number wrong and that the base on the receipt was correct but not the one that I had originally wanted. I was told that I would be responsible for the price difference which was over $1000. The store admitted to their mistake. I do not want to pay over $1000 for the mistake of the store. Not only that, I was robbed of the decision to take out the finance for a product that was going to be an extra $1000+. I told them to cancel the entire order and pick up the product because I was not given what was promised. I honestly felt bamboozled. I felt as if the sales representatives were more concerned about me opening up a finance account rather than focusing on their work. Upon calling the store I was informed by the sales person to call customer care. Customer care informed me that I have to deal directly with the store. I have been having this back and forth with the store and customer care for a few days now. The last response I got from the sales representative Jaime was that it is out of her hands and there is nothing her or the store could do for me, that corporate will be reaching out to me. I contacted customer service once more and they informed me that the store has not indicated to customer care or corporate responsibility for this and they are still waiting for a reply. At this point I am still waiting for a response about how to proceed. I am so disappointed that the store cannot simply allow me to return everything for their mistake. DO NOT COME HERE. THEY WILL BE EXTRA KIND TO YOU UPON ARRIVAL TO GET A SALE OUT OF YOU. HOWEVER, ONCE THE SALE IS COMPLETED AND DELIVERY IS MADE, THEY DO NOT HELP. IF YOU DO DECIDE TO PURCHASE SOMETHING HERE, MAKE SURE EVERYTHING IS GOOD UPON DELIVERY. CHECK EVERYTHING, INCLUDING THE REMOTE THAT COMES WITH THE BED. LAST BUT NOT LEAST, DO NOT TAKE HELP FROM CHRIS. HE WAS THE ONE WHO MESSED UP THE ORDER ACCORDING TO THEIR SALES PERSON, JAIME.
It was a great shopping experience. Furniture shopping can be a hassle but they made it easy. Great customer service as well.
The Sales person Rosette was awesome. She was so helpful and patient because I was undecided. I am very pleased with my experience at Ashley Furniture. Ms Rosette made me feel like a valued customer
Shernane was very helpful and very nice. She’s GREAT 👍🏽
From the store showroom to the furniture being delivered. The experience was great. Easiest shopping experience for furniture I've ever had. Thank You Ashley Home Store.
I had a great experience at Ashley Home and furniture in Co op city , Sheinane the customer service Represnative was so kind and helpful and definitely persuasive I was very grateful and look forward too her business again .
Wonderful, resourceful sales person William Parris, and really knowledgeable about prices etc
Briana was our personal shopper. She was amazing, she understood our needs. She was patients with our niece and nephew that were with us. She execute it our dream home look perfectly while also giving us the best deal for our budget. Thank you Bri!!!!
The worst furniture shopping experience ever. I would never go back here. My delivery date was rescheduled multiple times and the delivery staff since they are a separate entity from Ashley furniture they have the right to refuse to deliver your items. I spoke with several individuals from customer care and they told me it was nothing they can do. The driver claimed they were 4 minutes away to refuse to come into my building over an incident that occurred a block away. I spoke with Anthony at customer care who stated they would come back later in the day for me to call back hours later and be told the are refusing to come back today. I took a day off of work and threw away my mattress. I now have to wait until Monday and take another day off of work because the delivery staff has the right to make the final decision on if they “feel” like making a delivery. Ashley’s has no control of when deliveries occur. This is just my delivery experience which I haven’t event began to discuss my purchasing experience which was not easy as well. Buyer be aware.
(Translated by Google) Yacara is very attentive and friendly and diligent, always attentive to details and fast (Original) Yacara es muy atenta y amable y diligente siempre pendiente a los detalles y rápido
The workers at BayPlaza were amazing. They were very patient and willing to work with my partner and I as we debated between things. They were funny and overall helpful. Couldn’t have asked for a better experience.
i just purchased a couch from ashley furniture with bri and she was absolutely amazing. i was in and out within one hour with exactly what i wanted. i will definitely recommend bri to anyone
So happy with the service I received here at Ashley’s home store . Richelle was the best she really went above and beyond for us. She really guided us through the store and made sure we were completely happy with our selections. Beautiful furniture, amazing customer service . Ask for Richelle she’s amazing.
Briana was amazing! She was very helpful to me and my grandmother, she was very knowledgeable about the furniture we asked about. She made the purchasing process very easy.
Had an outstanding experience with our sales associate Christopher. He was beyond helpful and answered every question we had with clarity. He also took into consideration every single detail we mentioned about what we were looking for. Amazing service!
Well done. My order came and my room looks great but!
(Translated by Google) Excellent service in the store and those who bring the furniture congratulations 👏 (Original) Excelente servicio en la tienda y los que traen los muebles felicidades 👏
Yacara ,nice beautiful lady ,she assist me today wt all my bedroom decorations nice job keep it up girl l love ur service.
Really appreciate the service I was given. My parents were happy w the quality of their dining set. Thanks to Christopher Lugo for being so patient and giving us the best value for what we were looking for.
My experience here was great! To be honest I wasn't expecting much, but John went above and beyond to make sure I got what I was looking for! I appreciated that John was extremely patient (as I can be VERY picky) and took me through the selections they had, we went through everything from pricing to the options I had for delivery. I'm a satisfied customer. God bless you John!
Ashley has been an amazing experience. I came inside just looking around and ended up with a new living room set. Rosette was amazing helping me and my wife finding the right pieces for us. Garantee experience
Best experience ever .. even with delays the bay plaza Ashley’s store was always keeping me in the loop .. thanks you guys
Horrible experience!! Items were not available and no one contacted me to let me know. I found out the day of the delivery, they only brought one night stand, the mirror, and the chest. I had to go in person to the store, twice, the same day. Called custumer service and the information I got, totally different. My items (head board, foot board, another night stand, accent bench and the dresser) will not be available until next year, the only option they gave me was to get a different foot board which it made no sense because it was not going to match the head board nor the frame. I WILL NEVER BUY ANYTHING FROM THEM OR RECOMMENDED IT TO ANY FRIENDS OR FAMILY. 👎👎👎👎
Purchased our bedroom set and mattress for a great price! Jared and Chris were very helpful during our visit. Their customer service was exceptional. Thank you both so much for your assistance.
Christopher Lugo assisted us beyond our expectations. He was very knowledgeable about the products and how to meet our individual needs. His customer service skills were phenomenal. Very happy with our overall experience!!!
I have a short story how i discovered Ashley's furniture store: Bay Plaza location in the Bronx. I spend earlier in the day shopping for living room furniture and was frustrated with yes we have it but it's in containers, with an expected 3 months waiting period. Just then I said let me go to Ashley's. I entered and the best thing happened, Sales Rep John S. This young man friendly, professional, and knew about his company. Did you know Ashley's Furniture Store manufacturers the pieces they sell. I completely love this gentleman. I can have my furniture. He also corrected the delivery mistake, with accountability. AMERICA let's support Ashley's Furniture Store and give John more than a Kudos. We thank you John for not only selling us a product but also helping us to fall for Ashley's.
Bay Plaza team are amazing! Jose gave the best experience to ensure my delivery was within the building restrictions!
Amazing service, John, the salesperson assisted us was extremely helpful and ensured we found the best option for us! He answered all of our questions and concerns professionally and enthusiastically. I am definitely looking forward to working with him again!
Thank you so much Jared he helped a lot he was nice and respectful I recommended him 😇
Janicia was amazing. Took time to explain, so knowledgeable and understanding, and patient as I changed my mind from item to item. No pressure. A pleasure. Thank you Ashley. Big up Janicia
Christopher was such an amazing Sales Representative. His energy, patience and expertise were very much appreciated. He is definitely a great asset to the business. My mother and I will definitely be returning to do future business here at Ashley’s Furniture Store. Thank you Again!!!
Briana was wonderful, very kind & helpful
Christopher Lugo....personable, not pushy, i didn't come to buy. I was with a friend who was. Fell in love with the recliner chair & a half!! We both purchased one each.
Amazing service! Brianna was able to answer all my questions and help to me to pick something awesome for the crib. Unlike some of the other “discount” place, Ashley doesn’t pressure you by follow you around and being over bearing. Highly recommend!
Find Christopher or Jared. Both amazing, knowledgeable staff members. They put our health and interest before sales.
My Budget was originally for $2,800. The fact that Rosette was so informed and listened to what my interest were, Her professionalism encouraged me to increase my budget to complete the move in to my new residence. She was polite, informative, patient and professional. it was a delight to speak to someone rather than do this on-line.
Priscilla Asaana is an unprofessional salesperson. She delayed my order by 3 months and threatened to make sure I would not receive my items. I had to escalate this issue to Corporate Customer Care Escalations. The store manager Paul made unauthorized changes to my order that further delayed items being delivered. Empty promises were made by Patrick Rosario who said he would send an apology for the inconvenience yet never followed up. I cannot recommend this store to anyone. Customer Care is under trained and not staffed to handle issues that are in-store. I was redirected back to the store, where I was refused service or was subjected to my order having unauthorized changes. Customer care will also send you to different departments who are mostly unable to help. Beware.
I went with the intentions of not buying anything but Bri was amazing I let her know I was working with a budget and she ensure that the item I was buy was within my budget. Thanks Bri and continue doing an amazing job at Ashley!!!
Don't like how the employees follow you around .don't give you time to look before you buy . From the time you walk in you have an employee on you . Even after I asked her to let me and my wife talk and look around she walked Away for 2 mins and ran back to us . So we walked put and headed to bobs
Realy bad service
Awesome experience
Overall shopping experience was good. Second time ordering furniture from there.Order my furniture on Monday and got them by Thursday. Delivery always on time and they clean up well after themselves. 👍🏿👍🏿👍🏿👍🏿👍🏿
Came in on a Monday night, hoping for a special and was greeted by Richelle Ann, she helped me locate the bed I was looking for and went above and beyond also introduced me to a financing program I didn’t believe I would be approved for and got a deal on a mattress. I’m not sure if you’ve ever walked into a store with more faith than money but I was blessed to walk out with both things I needed Interest free for 3 months. If you happen yo stop in look out for Richelle. Thank you ❤️
Rosette was truly amazing and so patient in helping us choose our lovely Ashley furniture. Thank you!!!!!
Sharetta and Chris were very helpful with a full bedroom kit. Thank you
Sales person Jamie, did a wonderful job answering all our questions. She went above and beyond. Pleasant and accommodating. Your organization is doing a great job.
Jared…the person who helped us…was incredibly helpful and friendly and we are walking away with furniture we adore and are so excited about
I had a very positive experience . I am very happy with my new bedroom dresser and dining room.
William Parris attended our family with much care. Listening and providing product details and recommendations for a sofa bed and love chair combo. Ultimately we left with three sets to consider for Grandma and all the information we needed to make a decision. William also provided some financial options that we’re sure to take it vantage of. Furniture shopping can be stressful but william made it comfortable for us.
Cancelled my delivery date multiple times. But they charged my credit card in full, on the date I placed the order. My emails and calls were met with more delays and excuses. I will not shop there anymore.
Upon walking in I was promptly assisted by WILLIAM without an appointment. He was poised, professional, and straight to the point. I told him what I was looking for and we immediately began to look for what I wanted. He showed me other adds-on but once I expressed I only wanted my original option he stuck to it. He showed me a range of options and he was able to explain the differences between each. I appreciated his balance of follow-up and giving me time on my own without him around to try out the mattress. Eventually I ended up purchasing without any pushy or annoying tactics from him. I appreciated the time he allowed me to make up my mind. He was very easy to work with. I would recommend looking for WILLIAM if you desire the same kind of professional and straight to the point experience. Thanks again WILLIAM! -3C's Family
William was an absolute GEM! This professionalism and patience was greatly appreciated. Please come to the location and look for him if you want to have a truly awesome experience! 🙌🏿
Jared and Richelle were a great help with showing different furniture opinions. Also explained very clearly the finance opinions.
Jared Levine at the Ashley Furniture on Baychester Ave in the Bronx was super sweet and made the process of my purchase super smooth. He was assisted by a coworker which was awesome as well. The staff here are always very nice and attentive. Thank you so much for a great experience. It was truly appreciated.
Terrible experience with the piece of my bed. I had a missing piece of a bed that we bought at Ashley Bay plaza. We ordered the piece since the beginning of August and yet nobody can tell us the where about of the piece.No apologies from the manager and attitude as well. I use to like that store but I got so disappointed with them.A full company that expect a customer to know what they should have under control. An expensive bed that we should through because of unprofessionalism of the company.Thank you Mister manager of being so unprofessional.Better not lose a piece of your item guys.I wish I could just put a 0 star instead.
From the time we entered the store, employee Jared was super attentive, informative and easy to work with. Perfect approach of being easy with suggestions and without feeling pushy. We're happy with our mattress purchase today and look forward to doing more business here. Selection was on point too. Plenty of solid options.
I was moving to a new home on 09/2021 so Ordered my bed on 08/01/2021 and I was scheduled to delivery on 08/26/2021. They failed to deliver and rescheduled me for 09/03/2021. I had to sleep on floor those 3 days but they again failed to deliver and told me to wait another week! Terrible !
Priscilla Bay Plaza excellent. we love our recliners. In store shopping was great as you enter those stairs someone is there to greet you, the staff is professional , and I will be back for your excellent service . Thanks much.
There's a great sale rep at Ashley Bay Plaza. Mr. Amin. HE'S AWESOME!!, HE ANSWERED ALL MY 10,001 QUESTIONS, 🤗🤗 He wasn't like the other sale rep that just COMPLETELY IGNORED me and my daughter. THEY LOST!!. Mr. Amin is very knowledgeable about everything in this store. He knew exactly what I truly wanted to purchase. Even though I change my mind over 100 times🤗🤗. And a special thanks to Mr Peter the regional director. Thank you for taking the time to talk to me and my daughter. I'M A VERY HAPPY CUSTOMER!! I will be back for my console.
I would definitely recommend Ashley furniture store. There service from the purchase process in the store to the impeccable delivery of merchandise was outstanding!!!
Omg, I came to Ashley and met Yacara and she was so amazing! She provided me the best home decorating advice. I had a wonderful experience!!
Today had a great time getting my furniture and Rosette and Rashelle were amazing. Took their time show bwst for my home n hwlped with financing
I walked in to Ashley Homestore in Bay Plaza with an idea of what I wanted. Out of the corner of my eye came Rosette who was very pleasant. She helped me find the right style of bed for my space. Patient and attentive to what I wanted I am still smiling at my choice. Dinorah came into the picture and as a team they helped me find a mattress that has me sleeping like a baby. drool and all. Up until the pieces were in my house they checked in on me to see if I got what I needed. Thank you Rosette and Dinorah. 😴 👶.
It was a wonderful experience overall! 👍🏼
William was very helpful. He was funny and entertaining. I am very pleased and he made me feel comfortable making my choice. He was able to answer all my questions and i knew he had my best interest in mind. If I ever need furniture again I will definitely come back and see my new friend William
The Staff was Great there My Son made a purchase.
DO NOT BUY FROM ASHLEY I BOUGHT A COUCH IN JANUARY The cushion keep needing to be replaced because they are not keeping firm THE TELL ME THIS IS NORMAL WEAR AND TEAR SERIOUSLY 2000.00 for a couch and after 1 week cushion need replacing and its August cushion have been change 3 x THATS NORMAL No help Keisha the manager never got back to me when she said she would!! Jim is the only one that followed up But still nothing resolved!!! THIS IS NOT RIGHT!!!
The staff are friendly, courteous and professional.
Good salesman
Out of all furniture shopping experiences, this one was the most COMFORTABLE (pun intended) Both William Parris Peter and Patrick were EVERYTHING!!
Nice
Priscilla was amazing. She was knowledgeable on all the furniture that I was curious about and without a doubt a great representative at Ashley furniture. She is a true diamond.
I love love they way. They treated me. Vanessa sale person was amazing.
My experience was Amazing for the 2nd time i love how i was greeted by Selwa & she helped with all my home shopping. Selwa was our sales representative and she helped me with everything i needed and even got me and early delivery date. I will definitely go buy all my other home furniture at that location with her.
William is the best salesperson I’ve ever spoken to promote him now.
Excellent place William Parris is a very nice trust advisor person he help me out when I went to Ashley Home store.I love the store very nice furniture.
Vanessa, Richelle, and Peter were amazing. It took us three days to decide on what we wanted but they stayed very patient and helped as much as they possibly could. Will definitely be doing business with them again in the future.
Vanessa gave us great customer service, caring and very informative. Richelle & petter were both kind and helpful
Great Service! Delivery was fast and easy.
Nice sales people :)
I would not recommend anyone to shop here. I order a twin mattress on June 2, in the store. I was given a delivery date of 6/15. Then on the day before I get a message that's out of stock. Then I went back to the store and Patrick the Manager and the sale agent Christopher both tried to get me another mattress that was supposed to be in stock. I was then giving another delivery date for June 25th. Once again I was notified that it's out of stock. Then once again I go back to the store and spoke to another sales Agent Akida and Manager Hector. They both Promise and guaranteed that they would get me another mattress that would come on 6/7/2. It came a it was the wrong mattress. And I'm having problems with Rectifying the problem. DON'T TRUST THIS STORE.... They are not trustworthy and just want to take your money, And don't care about the customer's and whoever's the owner or manger of this location he too, is not of help I think his name is Jerry Cook. DON'T EVEN WASTE YOUR MONEY OR TIME THERE... THIS STORE HAS SOME DISHONEST GROUP OF PEOPLE WORKING THERE.... BE AWARE.....
If I could give this location zero stars I would. The lack of communication and wait time has been extremely unprofessional. We ordered enough furniture to furnish a 3 bedroom apartment in mid April and are still waiting on two-thirds of it to get delivered with estimated delivery dates in late July/August. I had a confirmed delivery for today and just found out the delivery date was moved and this wasn’t communicated with me. I had to be the one to call corporate since the store never answers the phone.
Great selection. They also have great prices with the option of financing. The sales people are very friendly and knowledgeable.
Disgusting my table was peeling sent me another one and that one was damaged as well so tech guys says nothing last for ever and it will continue to happen was in the store today 6/20/2021 and the manager said he will email someone that's it,my table was damaged you send another and that's damage I complain and nothing. Angry person,please help
Excellent service 👏
Placed an order with Kiana on 5/24/21! A kind considerate associate that took her time introducing various furniture to us and explaining how they would suit our needs. She also let us know that the delivery time would be long for some of our items and placed them on rush delivery. Our items are scheduled to come in roughly next month or so so I'll be updating my review to 5-stars if they come in with no problems. :) The purchasing experience was flawless and I'm hoping delivery is the same.
Purchased an item on 4/27/21 and was assured by sales associate P......k that it would be delivered within less than a month. Obviously this didn’t happen. Called 800 number after a month went by and was told item would be at the warehouse by 6/9/21. Call on 6/8/21 to make sure order was on time, this time was told it would be in warehouse by early July. Told the 800 number agent to cancel my order and was advised to go to the store. Went to the store the same day only to be told that a manager wasn’t there to cancel my order. Sales associate attempted to save the sale and said manager was going to make a “special request” to give him until next day. Called the next day, they had a “power outage”. Sent text msg to sales associate to confirm order was canceled by manager but did not receive any response only after I had written an email to customer care to cancel my order. Terrible experience. Would not buy from this place ever.
Great Service Rachelle helped alot
Two weeks ago I went to purchase my sofas after months of shopping. I finally settled with what I thought was a good fit. I live on a fourth floor walk up so I made sure I paid for the furniture to be broken down ahead. This gave the delivery people ample time to break it down. I’m a full time employee and do not have a flexible schedule. My schedule is extremely tight so I like to have things done when they are supposed to. Sunday night prior to my tue delivery I get a call from the delivery dept at Ashley’s for them to tell me they did not break down the furniture in time and I won’t be getting my delivery tue. When I asked why not he said that I had paid for furniture break down and it didn’t get done in time. When I asked why not, he simply stated he will not make up excuses it just did not get done. I then asked so when will I get my furniture, he said customer service will call you with a different date. He then proceeded to tell me to say it wasn’t to my expectations or something like that but I told him that’s not the reason I didn’t get the furniture it was on your end. He again proceeded to say I won’t make any excuses. That Monday I then called the person at the store who sold me the furniture and he assured me my furniture was on the truck he didn’t know why I got that phone call and I have nothing to worry about. I called customer service they reassured me. So I went ahead and prepped my living room tue night after a long day of work. Tue morning the customer service lady stated I wasn’t getting my furniture. This is the most unprofessional store I’ve ever dealt with and I will be going in promptly for a full refund. Unbelievable. If I could give zero stars I would.
Never entered this store
A great experience. When I got to the store I was greeted by William. His energy and helpfulness was amazing and definitely helped me get the furniture I really loved.
If you want great items but horrible service... This is the place. The items purchased were amazing, can not complain about that but the service after the sale is just horrible. Patrick, said our purchase came with a bed frame but no headboard so we went ahead and ordered a headboard to go with the bed frame that was supposed to come with “the package”. He also said that the items would be delivered and assembled, he clearly said to tell the delivery men to place the mattress protector on the mattress after assembling all items. Well the day of the delivery they could not do that because apparently it was just an in home drop off. Immediately I contacted him but he did not answer my call nor text. In the meantime I spoke to customer service through a phone call and they said nothing could be done if I did not get in contact with him, which I find ridiculous, corporate should ALWAYS have a way to contact and manage situations were a customer can not reach a salesperson nor store. Then I opted to chat with someone virtually who at least sent them an email explaining the situation. It took him two days to get back to me because I said I would return everything. He said he was going to find out what happened and get back to me... Two days later NOTHING!!! I had to go into the store to speak to a manager, Luciano, who said corporate can pick up ALL items and refund them or he was going to try and find the inquiry and see what could be done. This was from May 10th, 2021 and still nothing has been resolved. Corporate seems to say they can not refund items that have already been delivered and yet their own store sales manager says otherwise... I always have to contact, or go out of my way to speak to them and nothing gets resolved. DO NOT BUY ANYTHING FROM THIS STORE!!! Once again items are great but service is horrible after sale. Who gets a whole bed set with no bed frame!?!?!? Exactly!
Peter and the team at this Ashley Furniture location provided me with excellent service! Not only were the staff friendly and patient, they were also knowledgable about every home furnishing item they carry. Peter gave such great recommendations on mattresses and his knowledge of each model was extensive. I couldn't be happier with my purchase! I had such a great experience at this this store and I plan to return again soon for other items.
Great Furniture You Will Love, somewhat pricey... However, great brands...great quality!
J'Ryan is the best Salesman. 👌
Great experience!
High prices
My time here was amazing because of the sales lady Helsa she is very nice, Patient,and friendly she took her time to show my husband the stuff that we need we need more people like her because of her I will shop here again thanks you!!!
Wonderful store with a great staff!!! Helsa and William are two exceptional people. Helsa was engaging and patient with us during BOTH of our visits, and William checked in multiple times to make sure we were taking care of. Finally Lou, the store manager, tied all the pieces together. All of you guys are great, keep doing what you're doing!!💯🙏🏾🙏🏾
If I could give them no stars I would. They lied to me about the time it would take to be delivered to my house. Just so he could get a commission. Not a place I would ever do business....
(Translated by Google) The people are very cute. Thanks (Original) Las personas my lindas. Gracias
I had a good buying experience. Walked in , met with Briana. She was good let us walk around and then asked us some questions. Once she saw what we wanted, we were on. Found the sofa with side chair. Got it and she has a it being delivered. Very happy.
Did have a great selection. I prefer the store near Costco in New Rochelle.
I am so happy I went with Ashley Furniture to furnish my living room at my new apartment. My Trusted Advisor was Janicia Ottley at the Baychester Avenue store, she was great! She listened to our wants and needs and took her time with us. She even helped me get an increase in financing so that I could purchase all the pieces I wanted at once. All the pieces were in stock so she booked my furniture delivery and I received my living room furniture in 3 days! I was a little indecisive at first on what to go with but I am so happy she took the time to explain things about the different pieces I was looking at because I really believe she helped me make the best choice. I am elated with my furniture! Great quality and durability, I know the pieces will last me and my family for years to come!
Kiana was absolutely amazing!! She was very patient and kind, definitely a great experience.
(Translated by Google) This is the worst store that I have been able to choose to buy my furniture ... three months ago I chose to buy my furniture in this store and it is still the time that my furniture does not arrive ... supposedly it was for 4/23/2021 and It turned out that it will now be in July, they are wasting my time and my patience, therefore it is the worst store that I have been able to choose to buy my furniture. And I look forward to my refund as soon as possible. (Original) Esta es la peor tienda que eh podido elegir para comprar mis funitura... haces tres meses elegí comprar mis mueble en esta tienda y todavía es la hora que no me llegan mis muebles... supuestamente estaba para el 23/4/2021 y resultó ser q ahora estará para julio, están haciendo perder mi tiempo y mi paciencia, por lo mismo tanto es la peor tienda que eh podido elegir para comprar mis mueble.😡😡😡🤬😡🤬 no se meres ni una estrella. Y espero mi reembolso lo más antes posible.
Had a great sales rep. Friendly and knowledgeable. Just been waiting over a month for the rest of my purchase when i was told I would get it last month in April. Sales experience and the actual thing, not the same. No returns and you can only cancel what you did not receive yet. Read the contract well.
I had a great experience. Chavez was our customer representative. He was knowledgeable .. helpful...curtious..and very respectful. The rest of the staff was amazing. Very organized ...clean and followed all safety precautions.
Second time shopping at Ashley’s to furnish my apartment! It was great, Vanessa & Chavez helped me out. They have great customer service help and helped me through the whole process! Most def Recommend to family and friends
Amazing service. 10 out of 10 recommend they make your shopping experience so fun and they're very patient and friendly !!
Great customer service, attention to details and delivery was on point. No hassle , friendly and fast.
Our representative Christopher was very helpful and polite.
Pretty good service and products. A little pricey thought. Nevertheless, very good
Shernane and Tiffany made our Ashley’s experience SO simple and quick! They helped us find exactly what we were looking for! THANKS AGAIN, GUYS! 😊
Great deals! Great sale! Wonderful workers and the boss will give you the best deal possible 👍👍👍 10 stars from me! You have to see there furniture wow!!! Look for Vanessa she's great.
It was very good
The customer service at this store by the plaza mall is great very attentive. This would be my third time coming back due too their attention to help the customer. Ask for Akita or Shernan.
(Translated by Google) I liked JRyan's service 👍👍👍 (Original) Me gustó el servicio de JRyan 👍👍👍
I had the best experience with a salesperson by the name of Cherise you must see her If you want to purchase anything in the store. She is a gem.
So i ordered a rust-haven SIX DRAWER bed frame along with a chest to match in the beginning of February. Hufsa ( keep that name in mind ), sold me this furniture under Vanessa ( the agent i originally wanted but was out ) name. I left with no delivery date , no contact info for this agent nothing at all. It is now mid February and I haven’t received any updates via email or phone call. So i decide to call them and NOW they tell me February 25th i will review A INCOMPLETE BED FRAME BECAUSE OF TWO DRAWERS. It is March 13th and I have been sleeping on the floor for almost a month now. I bought a $100 foam topper for my mattress to sleep comfortably. Hufsa has been horrible and I’ve called numerous times asking for some sort of update or compensation and every time I’ve been told “ we will get back to you “. Bottom line is : AVOID ASHLEYS FURNITURE AT ALL COSTS!! Horrible customer service , filled a complain with BBB & i will continue to call them every single day for an update.
Very nice and detailed customer service. Heavy duty furniture. Quite pricey but 5years warranty. Less collection for children
THANK YOU WILLIAM :) I went in today looking for some pieces for my bedroom and living room, and I had a wonderful experience. Thank you to the sales rep William who went above and beyond to help me, I was able to find everything I was looking for.
Great selection
J'RYAN is the BEST! He has the patience of an angel and super great CUSTOMER SERVICE! He's not pushy and takes his time to explain everything to you and answers all questions. Please when you go even to look around please ask for J'RYAN!
order#019216665 was placed on 2/09/2021 for a bedroom set with under bed storage for $1,400. was told within 48 hours a delivery date was going to be emailed to us. 2 days later nothing and after calling the store a being told there wasn't a date anytime soon for delivery because it wasn't in stock we went to the store and asked for explanation which was simplified with it was an error on our part. so the order was changed for a different bedroom set entirely that was in stock. delivery date was given feb.25 and a few days prior we called for status and was told the item was partially being delivered because it wasn't in stock.after calling the store and complaining to corporate we were promised a called back from the store which i never received.after the delivery was delivered the chest and boards were delivered. the bed could not be mounted on anything still sleeping on the floor i called again corporate and was promised a call back once again but from management in corporate and never received it. We have consistently been lied to with delivery dates dates and whether or not the item is available. Ali Hufsa was the sales person who has not followed up on the situation ever. Julia was a sales person on a previous purchased i made and she was the only person helping me by trying to explain the situations ever changing outcomes. She was not obligated to help and is the only reason why i delayed filing a complaint but its out of her grasp for explanations to why we are being told the end of the month for the rest of the bed. why must we sleep on the floor over a month for something i could have gone else where and would have been sleeping comfortable. Problem with commission jobs is that a sale is the ultimate goal regardless of whether item is in stock. now that they have the money i'm obligated to just sit on my floor and wait? Not right at all i advise anyone to not shop there . other orders place at that store totaling over 10k have been made with similar issues.
I was helped by William. First thing coming into ashley's, my partner and I were greeted by William and he was amazing. So patient and very good at answering our questions. We were given space to browse and we were checked up on often. He took the time to find out final prices for us without us asking. As first time couch buyers, we felt so comfortable and very attended to! Most of the couches weren't my style and I didn't buy anything on my first visit, but the kindness we were showed (and I saw a couple couches I might decide between) makes it more likely that we will come back after more browsing.
Chris and Lou really helped us out and got the best price. So happy with our couch!!
I am completely disgusted with this company. I purchased a sectional from a location in The Bronx and I was super excited because it's so beautiful. The sofa part of the sectional was damaged and the delivery person advised so they sent it back to the warehouse while I still kept the luv seat and wedge. The delivery person placed the wedge and luv seat where we would like (against the wall) but unfortunately as they were headed back to do other deliveries we noticed the wedge was broken as well. The luv seat is torn as well. We reached out to Corporate office in the Bronx and the store and they said my only option is to have someone come to repair it because it was already placed in our home. There is no way for this wedge to be fixed. February 15th 2021 I received my delivery. February 16th 2021 the sofa was returned as a full refund. I did not ask for a refund I just wanted it to be exchanged for a power reclining sofa but they took upon their selves to fully refund it with no anticipation to send a new one. Ashley furniture Corporate advised it will take 7-10 business days to receive the full refund for the sofa. Still have yet to receive the full refund as it already has been 7-10 business days that has passed. Every time I reach out to Corporate not only is the person really angry and possibly hate their job, they also give me no solution to the problem. Their suggestion is to go to the store where I purchased the sectional. Basically I have to go to the store to find out where my refund is. This is by far the worst customer service experience I have ever had in my entire life.
Highly recommended. Excellent customer service and great delivery team. Exceeded my expectations.
He was amazing. Thank you
We walked in Ashley’s furniture store in the Bronx (Bay Plaza), Shernane Gunter greeted us politely and professional. She walked with us and answered all our questions. Made us feel comfortable as well. My husband and I were renovating our entire home. Shernane made sure we’d find what we were looking for. And that was living room and two bedroom sets. I can honestly say the only downfall was delivery. Delivery was broken into four separate days due to the pandemic and a misunderstanding. But other than that inconvenience I highly recommend Shernane. She was very attentive to to us on the day of the purchase and moving forward till my delivery was completed.. Trust me you won’t be disappointed with her! Good job Shernane Gunter!! 👍🏼
Great customer service. Cherise Haynie was my salesperson and she was amazing. So helpful and knowledgeable. Highly recommend!
my mom purchased a sofa in november 29th 2020 & this took almost 3 months for them to deliver the sofa. we received it in february 13th 2021. each time they arrived for ‘delivery’ the delivery guys were stating they brought the wrong couch & was a mistake. however this issue has clearly been constant due to the timing it took to arrive. the cost of this sofa was $1,298. it is now february 23rd 2021 & my mom received an email from Ashley’s Furniture claiming she owes $1,700. In confusion to all of us as a family, my mom was told clear that the sofa she purchased was $1,298 by the sales associate named Patt which apparently is his name written in the paper he gave to contact. we live in a small private house. there’s no way my mom would spend $1,700 for a couch. today she went into the store to talk about the issue. she was told by the manager that the guy Patt made her sign a $1,700 contract after he switched the other $1,298 contract showing her & quote “this is all you have to pay”. basically scammed/robbed my mother. making her sign a $1,700 contract when it should’ve been $1,298. customer service is horrible here. this store needs to close due to the amount of negativity they cause. the manager failed to help my mother nor cared to apologize. the sales associate who done to this to my mother wasn’t there. he is also avoiding calls from my mother which is another red flag. the other sales ppl were giving eye contact as if they knew what was up. in the obvious they’re silent only because they work there. you can tell we aren’t the only victim in this if you scroll & witness other 1 star reviews. other stories are similar to ours. not surprised. now i know why they ignored my mother through calls regarding questions. it all puzzles.
They allow you to pay down on items that they know are not in stocks and keep changing the goal post of delivery dates to stall you. Very disappointed with their behavior
I want to say thank you to Christopher Lugo. He is an amazing sales person on Ashly Furniture. He assisted me to furnish my apartment with so much patience and ideas, Christopher was very Professional especially with his knowledge of mattress and bases . A true professional thank you
Amazing delivary service. Thank you. Recieced everything as they promised and one piece did not fit in the elevator and they were willing to navigate up the stairs to get me my sectional to my appartment.
This was my worst experience ever buying furniture i just finish dealing with this company 4 days ago when i received my second refund it took 3 orders and they kept making mistakes i go personally into the store they could not help me it took approximately 3 months for me to fully receive my money back they did not want to help me after they made all mistakes they did not want to take accountability for their actions did not even apologize to me as a customer... customer service is horrible disconnected calls every single time which mad me go to the store personally and that is not okay even the delivery workers were horrible i would never in my life try to shop or refer someone to this company ever period!!!!
4 months waiting for a sofa. The worst store to get furniture.
I am very satisfied with my purchase and the delivery was on time and the delivery guys were Great... I am one satisfied customer...
Christopher Lugo was awesome! He was very detailed and explained what would best fit our needs for the perfect bed!
Great discount good customer service Speak with Shernan Gunter she knows what she’s doing.!!
Shernane thank you for making my purchase easy .. ask for her gets the job done ..thank you
In this climate of covid-19 , the delivery men respected my wishes to cover their feet before entering my apartment, and they still came although my phone wasn't working to receive the call that they were on their way.
I really love, appreciate how patient and nice Ms SHERNANE GUNTER was with us. 😘😘😘😘😘
Everytime I come here it is a great experience. Staff is professional, knowledgeable, and are genuinely concerned about your consumer satisfaction. Today we had the pleasure of working with Christopher Lugo- Sleep Specialist and he was very thorough, knowledgeable, and personable. Thank you! Highly recommended!
I had to put one star to post but I wish I could post a minus one million stars. I purchased a dining room set and a sectional back in October 2020 I received half of the sectional in early November and I have been given the run around since then. I call customer service at least once a week, the representatives are rude and unprofessional the manager is no help at all. It now the middle of January and my living room is still incomplete because they cant figure out what they did wrong on my account. I financed half of the purchase and I am making monthly payment on furniture I don't have. BUYER BEWARE they were very nice and welcoming when I was in the showroom but now I get ignored when I call and all I want is someone to help me get my furniture delivered.
I’m so in love with my dining set and the material.
Ashley Homestore helped me and my roommate find our living room and dining room set. They also helped my roommate find her perfect bedroom and bathroom set! They were so helpful and thorough and we will be coming here for all of our furniture needs in the future! Jamal, Chris, and Kiana were all amazing!
Vanessa and Tiffany assist me today, they were awesome, thanks to you guys.
0 for customer service! All they cared about was the sale. They got the sale, however when the sofa was delivered it did not fit the elevator! top it off they wanted for us to pay $200 out of pocket for the couch to be assemble in my home!! Never in my years of buying furniture I heard of this..but it's so much more that went wrong with this situation..no time nor energy to relived this ordeal.
I ordered a mattress from this location and the store rep was nice and found a mattress similar to the backorder product I order at Wayfair. He was able to find me a mattress is my price range, get it to me faster than if I would of waited for the backorder product and the delivery service was quick and safe.
Christopher was very helpful with all our needs & very patient.
Great selection of furniture
The staff is great and a pleasure to work with
It has a nice location. The salesman was very friendly. The salesman tried to sell the most expensive products.
Great service Richelle was awesome!
Leaving this 5 Star Review Strictly for William! He is the definition of a true salesman. He was warm, welcoming, super informative & helpful. I came in looking to browse some sofas and he gave me a tour of the sofa sections while gauging what I was looking for. He wasn’t pushy or trying to oversell. I felt like he was truly looking to help me out. Honestly he did everything he needed to do & more to help me find what I was looking for but the furniture at Ashley just dropped the ball. They were either too stiff, too pricey or not the right color I was looking for. If I ever need to purchase something from Ashley in Bay Plaza I’m coming straight to him. He provided me with an amazing experience.
Store service is excellent, bur delivery crew was not too pleasant, very disorganized and left behind packaging left in my room and outside hallway.
I was helped by Christopher Lugo in finding a bedroom set, TV stand, and sectional. He was more than helpful and patient in helping to find the items I needed. He was very knowledgeable and respectful when showing the difference options, so I left the store confident and happy with what I choose. If I need furniture in the future,this is where I will be returning.
It's not often that I am compelled to write a review because unfortunately, it's rare that I receive such outstanding service until last week. Thanks to Richelle, I am the happiest customer EVER!!! I have been trying to find the Altari Alloy Chaise Sectional Sleeper for quite some time now. Initially, I went to a Jennifer convertibles store who had it in stock and on the floor, but they did not give me the financing I wanted (and now I know the great price) so I resumed my search. I even went to Ashley in Paramus NJ but they didn't have it. I decided to google search and located it on your online site, however it said it was out of stock. I contacted a representative on your website's virtual chat to see how to find out when the couch will be back in stock. A live person came on and instructed me to put a heart by the "wish list". This kinda confused me as to how I'd be notified. Given my confusion, I decided to post (a week ago Sunday at 9pm - after hours no less I thought) in anticipation that someone would respond to my lack of understanding on Monday. Next thing I know, everything took a turn for the better because Richelle popped up at that hour! She proceeded to tell me that I was misinformed because the wish list is for my own purposes, however, if I was ready to order, she could assist me. Initially when she looked up the couch, she too found that it was on back order and I may be able to receive it in 4 to 6 weeks. I was okay with this because I was excited at the idea that I was finally presented with the opportunity to purchase the couch! As Richelle went on to take my information and explain the process, not only did I get the financing I wanted with an additional 15% discount, she was delighted to let me know (after being online with me for a very long time that late at night) that through her research she located the couch and to top it all off, I could have it next week!!! I was stunned and elated at the same time! The other rep didn't even try... I will highly recommend Richelle to everyone I know in addition to all my clients because after all, I sell houses and they need furniture!!! My couch is now here and she even checked in to see if it was delivered and how was my experience. (Please note we purchased from Ashley this time last year and no one called to see if all went well!!) I will close by saying, Richelle is the epitome of customer service as well as customer satisfaction, which is paramount in my business as with yours. It was so refreshing to encounter someone who actually cares as much as I do. I cannot sing her praises enough!
My mother purchased bedroom set from the Baychester store in the Bronx on October 2nd. It is now December 3rd and still no bed!! There is no communication and they keep pushing the date back. The bed was supposed to be delivered on Nov 30th now when we called they saying December 28th. When trying to call the store no answer!! The worst experience ever!!
If I could give this location a negative-0 I would, they are so inconsiderate with peoples time lack of professionalism thee worse customer service experience I’ve ever had. My order was placed back in August and today December 2,2020 is the date I hadn’t received my order I understand COVID-19 but to add on the mistakes they kept doing to my order to just keep getting it pushed back is out of this world. I would most definitely take this to other platforms or reviews and email Human Resources because the lack of everything it’s mind blowing, I work in the customer service departments and I know fist hand base from A-Z all the mistakes they did, I would strongly recommend this store to be under evacuation by headquarters and send everyone back to training, they are making the brand Ashley Home store look horrible. Please DO NOT VISIT this location try another location even if it’s at a distance because I promise you this one isn’t worth it. .. and one last this they try to cancel my progressive approval so I would have to do that process all over again.
Really great looking Furniture
I love shoping at this Ashley Homestore. The furniture in the showroom is organized in such an expressive fashion that it makes you want to buy it. I have bought from this location twice, and both times have gotten great price deals, as well as received real high quality products. Their delivery service is managed well, when you are given a time for delivery you can be sure it will be delivered at that time. The delivery workers are also nice and follow orders no problem. When you buy here you feel confident you will get what you ordered.
(Translated by Google) Good quality in your merchandise. (Original) Buena calidad en sus mercancias.
Great staff. Good quality products and great prices.
(Translated by Google) Very expensive! (Original) Tres chere!
Iam so happy I went into this store you should too.staff was awesome with explaining anything I needed to know about the items. There were so many great livingroom set to pick from.great quality.i love my new living room set.its so firm and big and plush.looking forward to getting my bed from Ashley furniture store too. They have get choices of bedroom sets.
Very very bad customer service
Nothing but great customer service from Shernane Gunter. She was easy to work with, outstanding at responding to my texts right away and answered every question regarding my purchase even after I placed my order. What really impressed me is that she was willing to add items to my existing order when previously I spoke to another agent and they would not want to help me with that. I feel that Shernane went above and beyond to help me, when she didn’t have to. She has great customer skills and is willing to help her customer while other employees are not.
The experience I had at this Ashley store was the absolute worst. We had an appointment with Chole. She was great. This review had zero to do with her though. While waiting for our appointment with Chole, Manager Lou comes to us and asks us if we want to apply for financing while we wait. We were in no rush but we said yes. This is where the trouble begins. So Lou, the manager proceeds to take my ID and fill out my application info on an iPad. After a while he gives me my ID back and walks away. That will be the last I see of the Manager Lou during this visit. A couple of minutes later our sales associate comes back and tells me I only got accepted for $1,000 financing to my surprise. So I end up calling the bank only to find out that the Manager Lou inputted my name and address wrong in the application and there was nothing they could do on their end. So I got screwed out of financing my furniture and proceeded to pay with one of my credit cards because of the embarrassment I felt for being denied. Even with spending money at the store Lou completely made the experience pure hell. He didn’t even acknowledge us for the whole 2 hours we were in his store. Didn’t bother come find out what happened. No apology for ruining my application. I came back the next day and got my purchase refunded. I’m not happy at all with Ashley furniture.
**BEWARE OF DECEPTIVE SALES TACTICS AT THIS LOCATION** 2 stars because I love the Ashley brand sofa that I purchased. 3 stars deducted for dishonesty and a selective disregard for accountability and integrity at this location. SEE OTHER CUSTOMER REVIEWS ABOUT DECEPTION, MISREPRESENTATION, FRAUDULENT PROMISES, AND FAILURE TO REFUND CANCELLED ORDERS. Be VERY skeptical about everything the salespeople tell you...I was told that the "platinum" 5-year warranty plan was a good add-on purchase because I will receive a one-time, hassle-free replacement sofa within the 5-year coverage period (note: every purchase comes with a free basic warranty plan). I asked for proof of this promise with a terms and conditions document showing this language to verify the sales rep's claim. But no such proof was provided. I requested that the sales rep cancel and issue a refund. I was promised that it would be done, no problem. After waiting several days to receive confirmation, I reached back out and the sales rep did not cancel the warranty. So I went back to the store to allay my concerns that I was being lied to and to witness for myself that I would be refunded. It took less than 3 minutes to cancel the warranty on the store computer with a different rep who perhaps had no benefit from giving me the run around. Over 4 weeks later my refund was not issued. There is no way to call the store directly. So I called the corporate customer service phone number for a resolution on four separate occasions. Corporate could not issue a refund and was unable to reach the store every time either by phone or email. Paid twice for delivery. The sales rep gave me the incorrect measurements. A Google review seemed like a good idea since this location is insulated from having to acknowledge their unscrupulous business practices.
Janicia Ottley was so helpful and patient I came in the store clueless and left with a bedroom set dining room set area rug and lamp. Customer service was great and will definitely come back and reference friends and family as well
Terrible customer service, delivered the wrong furniture and now no one responding to my calls or texts. Been over two weeks and still haven’t received my refund... Will never buy anything here ever again and wouldn’t recommend that anyone else does unless you want overpriced furniture and the worst customer service on the east coast.
CUSTOMER SERVICE IS HORRIBLE ! I PURCHASED A BED WHICH SALESMAN CHAVEZ & HE TOLD ME THE BASE CAME WITH CERTAIN FEATURES I THOUGHT I WAS PAYING FOR , GOT THE ITEM& IT DIDN'T COME WITH FEATURES I BELIEVED I WAS GETTING AND ALSO PAYING FOR. I CALLED SOMEONE TO LET THEM KNOW THE SECOND DAY I RECEIVED MY ORDERED, THE LADY TOOK MY NAME AND INFO AND SAID SHE WAS GOING TO GET BACK TO ME.. NO ONE EVER DID..A COUPLE DAYS LATER THE ITEM RANDOMLY STOPPED WORKING SO I SENT AN EMAIL TO CUSTOMER SERVICE .. NO RESPONSE.. I WAITED A COUPLE DAYS , CALLED CUSTOMER SERVICE AGAIN .. THEY TOLD ME I HAVE TO CALL THE BASE COMPANY THEMSELVES SO I DID AND NO ONE ANSWERED.. SO I CALLED ASHLEYS CUSTOMER SERVICE AGAIN AND I SPOKE TO A LADY AND SHE TOLD ME SHE WAS GOING TO FOWARD MY COMPLAINT TO CHAVEZ AND THE STORE MANAGER AND THEY WILL REACH OUT TO ME .. 1 WEEK LATER HAVEN'T HEARD ANYTHING , SO I CALLED CUSTOMER SERVICE FOR THE FOURTH TIME EXPLAINED MY ISSUE FOR THE 5TH TIME AND SHE TOLD ME NO I HAVE TO CALL THE BASE COMPANY AGAIN , SO I DID .. SOMEONE ANSWERED THIS TIME TO ONLY TELL ME THAT MY ISSUE HAS TO BE BROUGHT UP TO THE STORE THAT SOLD IT TO ME... SO WTH IS GOING ON ALMOST A MONTH AND IVE HAD A UN-USEABLE BED AND MIND YOU MY FOOT IS BROKEN SO I CANT EVEN DO MUCH. IM SO ANGRY THAT I HAVE TO GO THRU THIS THEY HAVE NO PROBLEM MAKING SALES AND TAKING PEOPLES MONEY AND BASHING BOBS FURNITURE .. I SHOULD'VE TAKEN MY BUSINESS THERE !!!! HORRIBLE CUSTOMER SERVICE!
Didn't care for the store. Just my opinion.
Justin and Chris were very nice. They were very knowledgeable, and they work with you.
My wife and I went in with the intention of only getting ideas for what we wanted. We were immediately greeted by Yacara and then later assisted by Vanessa (Momma V). Both were really friendly and attentive to our needs. They both showed us several samples that would be to our liking and within our price range. We took some time to think on it and made our decision to buy today (delivery later). My wife and I cannot express how at home and at ease they made us feel throughout the whole process. No hassle, no pushy behavior, just business made pleasureable. Their teamwork-amazing!! When one was busy. The other stepped in. A great experience from start to finish!
Excelent service
I had the pleasure of working with Deseree Santiago. I started with an online chat and she called me right away to answer some questions I had. Over the course of 3 days she kept in contact with me (calling and texting) to assure me that the cancellation of one order and the processing of another was in the works. She helped me get amazing prices and helped me every step of the way. I was frustrated with Ashley's at first, but the customer service I received from Deseree is the reason I still purchased my furniture from Ashley's. Thank you Deseree for all your time and hard work! You are an amazing sales associate!
I was in the market for a mattress, bed frame, and sofa. I wanted to order everything from one store to make it less of a hassle. I went to both Bob's Furniture and Ashley's and this was my experience: On Aug. 20th I revisited Bob's Furniture & Ashley's after browsing the week before. I was interested in a sofa from Bob's and held off because they were honest about the long delivery time. I wouldn't receive it for at least a month if I ordered with them. The employee who helped me at Ashley gave me his number for any questions I had. His name was Luciano Santiago. While at Bob's, I explicitly asked Mr. Santiago if they had the sofa I saw at Ashley's available for delivery NOW. I was told they did, and that's what made me finally decide to order everything through Ashley. I was told the mattress and frame could be delivered by Aug. 28th, and the sofa right after that. My mattress came in on time, however, there was no frame. The delivery men called customer service for me, and when we spoke to them, we were told the frame and sofa were on back order and would not be available for AT LEAST another month. I contacted Mr. Santiago immediately to rectify the situation. He said he would check the inventory once he arrived at the store, and I never heard from him again. I followed up, and still no response. As of today, 9/11, I still do not have my frame or sofa, and do not know exactly when they will arrive. The 2 stars are only because I am happy with my mattress (and I could have purchased the same one elsewhere). I am beyond displeased with the service I received after spending over $4,000 and after being guaranteed my furniture was in stock and ready to be delivered. **UPDATE** (9/29/20) Still hadn't heard back about any of my missing furniture so I called to cancel the order of my sofa. I called on the 23rd and was told I will receive an email with my cancellation confirmation and an updated invoice. I have not received anything. Every time I call about it, its a new song & dance. Oh, and there is no word on my headboard either. DO NOT shop here! They are attentive when you're spending money but do not follow through on customer service when you need it. I had to go in person to the store and ask for my missing items to be canceled. I insisted on a receipt that stated how much I was getting back and they refused to give me one, claiming they don't do that. (I called the credit card company and they assured me the store was supposed to) I am positive the amount on my credit card is higher than what I should be paying. I have never had such horrible service or people who are so fine with lying through their teeth.
So even amidst the pandemic, Ashley Homestead still has patient and personable staff who ensure that customers leave smiling. Markley and Janicia at the Bay Plaza smiled and toured and matched and related to our needs. We are leaving g the store as happy campers! Patience is a virtue! By the way I will definitely sponsor a chd with Ashley's Hope to Dream. Such a great idea.
Thanks to Andre at the Bay Plaza store. Very helpful and knowledgeable. Very please with not just my purchase, but the price was right.
Just went to look around, beautiful going back next week
Very bad experience,customer service is horrible
Informative and helpful staff
I haven't received my furniture yet because I just visited the Baychester store yesterday so this review is based solely on the customer service provided by Ms. Yacara Giles. Of course stepping foot in the door I already had my guard up ready for an annoying sales rep who would not allow my fiance and I to shop in peace but that was quickly brought down. Ms. Yacara's approach was endearing and personable. She wasn't trying to sell you the most expensive nor the most popular, her priority was to make sure we find something we liked within our budget. Shopping around the store with her felt more like I was walking with family not a salesperson. I say all this to say, if you find yourself looking for furniture at this location, I highly recommend you seek out Ms. Yacara for assistance.
Ashley HomeStore located at 340 Baychester Avenue, contains some truly exceptional sales associates, but severely lacks at the management level. On Thursday, August 27, 2020, we went to Ashley’s to purchase a sectional sofa, bed frame, and dinning room set, in which we happily forked over $4,000.00 in cash. The next day (August 28, 2020) we decided that we wanted to cancel our purchase of the dining room set, and we were by promised by management to receive reimbursement within 3-5 business days. As of September 8, 2020, we are still fighting with management to receive that very reimbursement that was promised. Additionally, we were promised to have the delivery team take down our preexisting bed frame and mattress when our furniture was delivered, which of course never happened. Furthermore, we chose to do business with Ashley even though we wouldn’t even receive our sectional sofa until November the earliest. Ashley’s customer service has been contacted on September 3, 2020 at 1032am, and a rep told us that our reimbursement was processed, and that we should receive payment within another day or so, and that they would contact the store via email and phone to no avail. Ashley customer service was then called again on September 4, 2020 at 9:57am, and were once again informed that our payment would be received in another day or two, to no avail. On Tuesday, September 8, 2020, customer service was emailed and when we finally got a rep on the phone, we were informed that our reimbursement was processed on September 7, 2020, and we would need to wait an additional 7-10 business days for a $900.00 reimbursement. When the rep (Cassandra) was questioned about the delay and timeframe about a cancellation that took place almost 2 weeks ago, she rudely stated she doesn’t work in sales and transferred me to our original sales rep who had nothing to do with managements failure to uphold their end of a deal. Now the entire purchase order has been cancelled, and we have to wait an additional “3-5” business days for release of payment. In conclusion, take my advice and do not listen to a single phrase uttered by management at this location and take your hard earned money elsewhere. All that management cares about is making a sale and will say and do anything to get you to buy. If you happen to walk into this HomeStore, just pay attention to how management treats their own employees. It’s appalling to deal with these types of issues during a national crisis...as if everyone hasn’t been stretched and had to deal with difficult challenges during this time. We expected a lot more from Ashley, but all we received were lies, empty promises, and still fighting to have our hard earned money that is rightfully owed to us returned...
Good service
Nice friendly people work there..
Splendid customer relations. Nice products. Value for money.
Sales Rep was professional
My dad and I went to Ashley to purchase a dining room set. Anthony immediately greeted us and began helping us. We were very specific with dimensions; etc. Anthony was extremely resourceful in helping us. He didn’t give up and showed us several possibilities, either in store on display or through the awesome big TV like screen, that displays other available Ashley furniture. Although, we decided not to purchase that day. Anthony remained the same. If we decide to purchase at Ashley, I will surly ask for Anthony Also, he was kind enough to send me his business card. Lastly, I asked for the manager to inform him about Anthony. I wish I remembered his name....in any event, he was very receptive, kind and professional. Thank you
Sales Associate Richelle, a pleasure in store However delivery is terrible I had a scheduled split delivery ( dresser/chest and bed separate delivery dates) None of the furniture is in stock when I was advised only the bed was on back order I reserved a day from work to receive part of my delivery. I received multiple confirmations of delivery! Also a receipt with a delivery date on it! To expect nothing to come on the arranged date! When I called on my expected delivery I get nothing But choose another date, barely a explanation My scheduled shipment was only for “information” not merchandise. Keep in communication, because how were we going to wait you going to schedule a merchandise delivery when all items are to be available next week! If all that was SCHEDULED WAS “INFORMATION” that’s not what we spent money on! Just be transparent I am willing to wait!
The salesman was great his name was tim I would always look for him in the future but the delivery really sucked but tim went above and beyond this was the store on baychester see you soon
Good furniture store
Beautiful furniture friendly and knowledgeable staff. They also answer the phone when and if you have a question.
My experience with the store was excellent - if you ever need high-quality furniture at an affordable price, make sure to check it out and ask for Richelle - she helped me order all my furniture within an hour and took great care of me. She answered all my questions within seconds and patiently walked me through the entire process. I didn’t expect buying furniture to feel like a breeze but that’s exactly how smooth it was with Richelle.
Sales person was excellent However Experience was extremely poor. They delivery was a nightmare. They delivered an incomplete package to my home. I made a return and been waiting three weeks for them to process a return. Management staff Giving me the runaround and not calling me back. Never knew Ashley furniture was independently owned and operated not going to say I would never visit Ashley again however won’t spend my money at this location. Again the salesperson was excellent. During this time in this pandemic They should not be holding out on my $900.
Very informative sales team but just couldn't find what I wanted at the moment
When a customer is looking for a mattress, why continue showing n speaking of a more expensive mattress? Workers are very nice, and I'm glad the Male worker didt such a good, responsive job.Wishing u all the best. Blessings.
Some staff are helpful and some will introduce themselves and tell u they will be attending to you if you have any questions or need anything then literally disappear when you look over your shoulder lol lazy!
A bit overpriced & was not impressed with quality of furniture.
Worked with Emil got everything I wanted at a great price
Ashley furniture is good quality furniture with excellent prices. What made this store stand out the most was a sales representative named Priscilla A. She was very professional, patient and kind. She helped me and my wife pick the ultimate living room furniture for our home. We are very grateful for the shopping experience at this store with such an excellent sales rep. Thank you Priscilla.
I am not someone to write reviews unless the service is really horrible or really great. In this case it was the later. This was my first time going to this newer store in bay plaza. Searching for a sofa, I looked in about 2 other furniture stores and I would say this one was the best. What made my experience 5 stars was mostly Richelle Lawrence. Within about 5 minutes of me scheduling an appointment online, Richelle called me to confirm my appointment and kept in contact with me throughout my experience. Greeting us with complimentary beverages, Richelle was patient, and very conscious of giving us space to make a decision on a purchase (which is hugely important to my family. We don’t like to be hovered upon, or rushed. And we “sniff” out anyone who has a poor attitude or wrongful intentions i.e. forcing a sale to make a comission). We asked MANY questions, and she patiently and humbly answered them all. Even post purchase, I was invited to and felt free to text her followup questions and she assisted me with them all EVEN on her days off (one of them being her birthday, which I don’t say proudly). She literally went above and beyond to support me and my family to make sure we were comfortable with our purchase. I felt well taken care of, treated with the utmost respect and patience and for that I say thank you. Richelle’s service was more than just for comission or for reviews, she was an embodiment of the Ashley Furniture mission “to commit to amazing its guests so that through every personal interaction they honor God”.
Ashley furniture are the best quality furniture we just purchased 3 different items and they are of good quality the service is very good they are very attentive to you. I have no complaints.
Great shopping experience! The furniture is incredible!
(Translated by Google) I bought a sofa in this store and it was useless to pay a guarantee and still they do not solve my problem, it peeled anywhere. The terrible material, I call Customer Service and I have written many times and they still do nothing, they are always left to call me and they do not solve anything. It's a shame that a store that's supposed to be good acts like this. I don't know what to do with them (Original) Compre un sofá en esta tienda y no sirvió para nada el cual pague garantía y aún así no me resuelven el problema, se peló por donde quiera. El material malísimo, llamo a Customer Service y le he escrito muchísimas veces y aún no hacen nada siempre quedan con que me van a llamar y no resuelven nada. Da pena que una tienda que se supone que buena actúe así. Ya no se que hacer con ellos
Patrick was great! I had many questions and he provided all the answers.
I want to say thanks so much to Omar Negrin for helping with my order. He went above and beyond to get my exchange done quickly and without any hassles. Thanks again Omar. You are the best!!
It was my pleasure doing business at Ashely furniture store in Bay plaza,Bronx.The customer service was excellent, the staff including the manager Omar was courteous ,helpful, patient and extremely polite.I would not hesitate to go back to do business with them.Thank you for your kind patronage, your consistency and your effort was greatly appreciated.
This was my second time shopping at Ashley Furniture HomeStore. The first time I was accompanying my best friend as she was shopping for her apartment. I told the sales associates Richelle I would be back when I get my first apartment. 10 months later here I am. Richelle remembered me as soon as she saw me. She is absolutely amazing, reasonable, understanding, caring and knows exactly what she’s doing. I shared my vision with her and she pointed me in the right direction. She didn’t pressure me to make a purchase or rush me to make a decision as they were actually closing. If you are a first time buyer or just looking for something new for your house ask for RICHELLE, I promise you won’t be disappointed!!
My Fiancé and I had a great experience when we visited this location. The store manager, Aldo and his associates were super helpful, and made the process of buying our first pieces of furniture together quick and easy! Highly recommend.
I was very displeased with the customer service aspect of my visit. I returned to this location to purchase a sectional that I had seen a week prior. I even made sure the store rep I had previously dealt with was the one who would close the sale. In the end he got his manager who then proceeded to give me a price which was different than the one advertised on the sign directly behind us and continuously tried to high ball me covering his erroneous prices with a nonsense 30%. All he did for 10 min was punch a bunch of random number in a calculator that did not make any sense. It was terrible customer service and blatant sleazy sales man stuff happening . Little did they know all he had to do was honor the price in the floor and the couch would have been sold and paid for in full. Glad to be taking my business elsewhere
Marsley and Chavez they are amazing at there job.They are so helpful and do everything in there power to make sure you get the best deal ever. Thank you guys for your great service we really appreciate it We will see you soon .
It is ok
We had a very great experience at Ashley Homestore today. Our sales rep. Richelle was such a great help! She helped us find exactly what we were looking for in bed sets, guided us through pricing and completely worked with us according to our finances to make sure that we made the best decisions as we redecorated our home! Very compassionate, understand and most importantly has a great deal of patience! Definitely would recommend this store location and Richelle, you won’t be disappointed.
Definitely the Ashley location you want to visit! The manager Omar and sales rep Marsley were extremely helpful and professional. They are the definition of customer service! I assure you will leave happy and with the bed-set you want!
Nice stuff. You will pay for it.
Excellent customer service from Sosa and Omar. Satisfied customer.
The sales person was welcoming and patient with me, he was knowledgeable and very helpful when explaining the type of sofa I had purchased,I would definitely shop their again,mr.Tim was great.
Pricey and limited selection.
Richelle made this is experience an amazing one ! I highly recommend her, very professional, great personality & very informative ! Thank you so much !
Marsley was amazing and extremely helpful from beginning through end. I’ve never had a more seamless experience. I will definitely be coming back for any future purchases. Marsley thank you!!!
(Translated by Google) Good further (Original) Good fernercher
I went to the Asley Furniture Store on February 29, 2020 at 340 Baychester Avenue in the Bronx. I was highly disappointed with the customer service. I walked around the whole store and no one asked me if I needed help. I decided not to spend any money there. Walked right out the store.
Ashley our sales person reallllly dissapointed me....Ashley was nice when she wanted to make the sale. I texted Ashley (sales person) for her to call me when she had a minute, she called back but oh boy it was not the same Ashley that sold me and my husband the sofas. I wanted to check on my ottoman delivery since it was out of stock. Ashley's attitude was arrogant, condensending and unprofessional. I am a professional in the hospitality industry, I know how to treat guests and people in general with respect. I am not sure who Ashley thought she was dealing with, but one thing is certain not only am I changing my review I am writing a letter to Ashley's Home StoreCorporate office. That's how professionals handle their busines Good luck Ashley! I strongly suggest that Ashley Home Store should better prepare theiir sales person to be professional, have knowledge of the product they are selling and most of all have respect for their customers. This will bring back business.
My experience was awesome today at Ashley Furniture. I was greeted by Vanessa who was very personable, professional, attentive, and very down to earth. I felt like I was showing with my girlfriend. Vanessa made my shopping experience painless and enjoyable. I would definitely recommend those who are looking for new furniture, to stop by and ask for Vanessa. I will be going back real soon for additional pieces.
Too expensive....saw the same set elsewhere for less.
Ashley’s was exactly what we needed. Our associate, Yacara, was extremely helpful and knowledgeable from the beginning. The hospitality was the cherry on top. Five stars, shop with Yacara!!
I came in and the young lady Yacara was very helpful, full of great information and was very kind and overall pleasant to work with. Great place and atmosphere.
(Translated by Google) The truth that is fascinated with the attention are excellent staff especially Ashley Martinez a great person and good worker and Justin in the same way thanks (Original) La verdad que quede fascinada con las atenciones son excelentes el personal sobre todo ashley martinez una gran persona y buena trabajadora y Justin de igual manera gracias
We had a very helpful sales rep by the name, Ashley. She did not hover like normal reps and always gave me and my partner space/ time to talk things through. Ashley offered us both a beverage as we shopped around, coffee & water, amazing service to make anyone feel, figuratively, right at home. She was very friendly, personable and respectful of our likes and dislikes especially when she recommended things. She also walked us through the details in pricing, wrote everything down thoroughly and did not have an issue at all repeating herself. Our first time in the Ashley Home Store & Ashley definitely makes us want to go back and right to her again for her astounding service.
Ashley was my sales representative.She was very friendly, smart, welcoming and very helpful. She made my kids feel very comfortable whilst helping me navigate the store to find just the right furniture I needed. Yes I will recommend this place to my friends and family.Thanks again Ashley!
My husband and I were at Ashley Homestore in Co-op City over the weekend looking to get a sectional for our living room and a kitchen table. The sales rep who helped was Ashley M. She made the purchasing process a breeze. She made us feel comfortable and at ease. For someone like me who is very indecisive, we felt no obligation or pressure to purchase. She suggested pieces based on our likes, lifestyle with a toddler and budget. Ashley is very knowledgeable, kind and incredibly helpful. For an added bonus, she was very sweet and nurturing to my toddler (terrible 2 stage) who insisted on following her throughout the store. She's patient and very kid friendly. The quality of the customer service shown by Ashley was above PAR. Will definitely go back to see Ashley so she can help us furnish the rest of our home.
Patrick was a cheerful, highly knowledgeable and honest associate when it came to items they manufacture compared to other stores. After comparison shopping we returned to Ashley and Patrick and purchased our sofa
Richelle Ann Lawerence great sales adviser @ The Ashley home store down at bay plaza. She was extremely professional and patient. I appreciate her time and support through my new home purchase. She saw my vision and made it reality.
I went there and everything was wonderful but then l they promised that was credit but same as cash and when that email came with mad hidden fees that no one told me was the most difficult thing to cancel, made business with them and had to call some one else to try to get my money back.
Great experience most of all my sales person eric was awesome I would definitely buy from him again thanks eric
The sales person Richelle was very knowledgeable and professional. I will definitely recommend her to my family members.
Great experience Aldo was very patient.. thank you again
My experience at this location was wonderful. Vanessa was super helpful and personable. The whole staff was awesome.
Lots of nice furniture but I felt like everything was too big
They delivered the wrong mattress
Love this place big selections of furniture not like other places very limited selections. Any friendly staff if you are by the area highly recommend to see this place
Please see Vanessa! She was able to get us what we wanted the way we wanted it and made us comfortable while doing so. The entire staff in this location was excellent!
This outlet of the franchise chain has the most competent staff in the area. I know them from other stores and now that they are all under one roof it appears they really are moving as a team. All of these chains are hurting and their staff are on commission. They do not want to be pushy but are set upon to make unrealistic quotas based on increasing expenses and fighting Internet sales. As we continue to lose these local stores we will eventually lose our social selves. Furniture is personal. Shop in stores with knowledgeable staff. The extra price is usually worth it.
I would just like to take a moment to say a big thank you to Marsley, Priscilla and Omar at the Coop City store for going the extra mile. They took the time to listen to my needs and not just push me to purchase because they wanted a sale. I truly admired that about this team. Their customer service technique was exceptional. I now await my lovely furnitures arrival. Marsley thank you for following up after my purchase. My husband and I just would like the three of you to know you were simply amazing. Keep up the good work.😊🙏
They are very nice!
(Translated by Google) Aldo Ramirez gave us excellent service. He helped us at all times and was very helpful in helping us. (Original) Aldo Ramirez nos brindo un excelente servicio. Nos ayudo en todo momento y fue muy atento al ayudarnos.
(Translated by Google) I am very happy to have bought in this store, excellent service. I had the opportunity to be attended by Aldo Ramírez who helped me find just what I needed, was very attentive, charismatic and knew how to answer each of my questions. Excellent service from him. (Original) Estoy muy feliz de haber comprado en esta tienda, excelente servicio. Tuve la oportunidad que me atendiera Aldo Ramírez quien me ayudo a encontrar justo lo que yo necesitaba, estuvo muy atento, carismático y supo responder cada una de mis preguntas. Excelente servicio de parte de el.
Today I came today Ashley’s in Co-op City for a couch, kitchen set, bedroom set, and mattresses. I was helped by Yacara and Omar who were incredibly knowledgeable and friendly. I was very impressed with the quality of customer service, it was like hanging out with friends!! The process was very easy, quick and painless. I was so pleased I HAD to come give a google review. Go to Ashley’s and ask for Yacara and/ or Omar!
be sure to ask about delivery measurement. they ask if there is elevator and that was it. How would you know the measurement of the elevator. Its in the fine print and they don't point it out to you. Even as a courtesy for you to choose some thing else and waive the delivery fee.
Stay away, Don't go there. My mom went to buy a couch and the only thing they ask her was if she had an elevator in her building. They came to deliver and it couldn't fit in there. They still charge her $150.00. If you choose to still go there know your measurements. They will trick you. I have bought furniture at other stores and was never ask about measurements.
Descent selection. Helpful sales team
Well the sales lady Shervonne I think her name was ... was very nice. Walked up, introduced herself, and asked if she could help. Which she did! Very nice sales staff! I actually like Ashley furniture alot my current sofa has lasted me over 8yrs and if it were a sleeper I wouldnt need another sofa. Long lasting furniture and great sales staff. You cant go wrong! Ummmm check online pricing before u go to store shop. Be prepared!
Walked in and was greeted by Richelle , she was very helpful in setting up financing and then assisted me in finding exactly what I needed (queen bed , twin bed and sofa ). She took the time out to find out exactly what would interest me (never did I feel pressured ). She also set me up with fast delivery and gave me snacks :) . Ask for Richelle !
They are very expensive and they don't have in stock .if you like something... . You have to pay the delivery from New Jersey 🤪🤪
STAY AWAY!!!! Ashley has no business being in CO-OP CITY well let me rephrase that they need to employ better sales representatives ones which aren't only interested in getting a quick buck. Customers need sales rep who takes the time out to know the area they are servicing. I don't need to resort to name calling but she knows herself and had i taken the time out to read the reviews I would have known to stay clear of this rep. I clearly stated the sectional i ordered was for Co-op city and kept asking if the dimensions would work and the answer I got was, and i quote " yes it will, we have sold sectionals to co-op city before" Yet my order came and it could not fit. When I called her on the day of, I was asked "do you have a freight elevator?" clearly she has no clue about the area. She also then confessed we have only had a few sales to co-op city. This is an entirely different pitch from what i got before when she was dead set on swindling me out of my money. The assistant manager tried to convince me to choose something else and in the process deterred me even more. He tried to convince me that they were the only company that offered break down service, when i had gotten the service for free from Raymour and Flanigan. YEP TOOK MY BUSINESS ELSEWHERE AND I'M HAPPY!!!!!
Went there yesterday to try to find some storage options for us, unfortunately they didn't have what we were looking for. However, the employees there (Justin (I think I'm remembering his name right) and his manager) were just absolutely amazing and incredibly helpful. After showing us a few options that didn't work out, they recommended we try out IKEA and we were able to find what we needed in particular. That is exactly what I look for in customer service and even though we didn't find what we were looking for, that interaction will make me more likely to shop at Ashley in the future (esp for the locking bar cabinet).
I came in frustrated because of a previous sofa order that was a misfit. Yacara took her time to help me find something similar that actually fit. She also showed me and adjustable base and set me up with a new sleep system. I have been so grateful of her. and she sent me the nicest card after. If you go to Ashley’s Yacara goes above and beyond excellent care!
Don’t go to this location they are rude and disrespectful. The lady at customer service was not helpful nor did she act like she wanted to be there. She was unconcerned about me not getting my items and then ask what I want her to do she’s not driving the truck . Don’t go my refund was short as well when I called to speak to someone I wasn’t able to. DONT DO IT WORST EXPERIENCE!!!!
Gately Ottoman Cocktail Table I ordered Two month ago and do you store they don’t care about the customer they’re going to send to deliver it to my house when the feel too send I have limited time to I can Receive my delivery and the policy from the store say did yoreceive my delivery and the policy from the store Say the I can let’s know what time I can receiving my Gately Ottoman Cocktail Table and now the say I can’t put specific time so this Friday the can’t make my delivery at 10:AM and the start at 6:30 AM.. this store I do not recommend to No one the don’t care about the customer Do you only want to sell to you Make the money and they don’t care about nothing else😡😡😡😡
This is my first time in this location. The location where I have gotten all my furniture was in new Rochelle. The service in Ashley is always great. I've never had any issues or problems. The salesman works with you. No pressure, I like that. Let me look around then approach me. I have a card with them so I've been making lots of home improvements. Compared to the other furniture stores in bay plaza. I would recommend everyone one to check out Ashley at least once before making a choice. I will be back for other things
Over priced not enough furniture.
The store it's very neat and clean I had a great experience the staff are very polite and friendly the store manager was very helpful and accommodated as much as he could. I recently got married so me and husband were looking for a new bed and we got it . Great services.
When visiting this Ashley Store, be sure to search for Mattress Specialist and Ashley employee, Chavez. Chavez is a warm-hearted, kind, and intelligent gentleman, whose hospitality will keep you smiling and digging into your pockets. I’ve been to this Ashley multiple times and the only person I request to work with is Chavez. He is persuasive and his humor keeps the sometimes dreadful shopping experience lively. If visiting the Ashley Furniture Store in Bay Plaza make your shopping experience as great as mine and request Chavez!
Ashley sales agent should stop following people everywhere. My gosh it's so annoying to have them follow you and you feel uncomfortable.
Worst service possible. I recently placed an order over two weeks ago and was set for delivery more than a week ago and the delivery never arrived. I called that evening I was suppose to receive my delivery and was told they never booked my delivery. I wasn't given an apology and was told I would have to wait till they had another day available. A week later, still no delivery. The employee and salesperson were unprofessional. The so call operations manager Alexandra was rude and nonchalant about my delivery service. She never apologized either. I wouldn't waste my time here when Raymour and Flanigan and Bob's Furniture is right across the mall with better salespersons and professionalism. I was told they will cancel my order and I wasn't given an option. Alexandra also claim that they weren't part of the Ashley Furniture corporation, that they were independently owned and did not follow the rules of the company. YIKES! Customer service is an ultimate low here.
Nice place
Great prices
Yacara our sales rep is amazing!!!! She made my job so much easier. Omar great store manager!! Overall a great experience. You guys just earned a lifetime customers. Thank you so much for everything!!
Customers service was wonderful and helpful. So courteous and lots of selections. Looking forward to come again to get my dining table.
Everyone in the store was very helpful, knowledgeable, and demonstrated patience with customers. Beautiful and great quality furniture. Can't wait to see my new purchase in my place. Thank you!
The manager Omar is very personable and approachable and helpful, all the representatives are nice and helpful, Chavez is also very helpful and nice
My visit to Ashley Homestore in Bay Plaza was spectacular! I called a few days before going about a specific collection and Keith answered my call. He was super professional, friendly, answered my questions and I was looking forward to going into the store to see in person the items I was interested in that I saw on the Ashley Homestore website. When I arrived, Keith was not in but was out at a charity event, which is awesome. The staff greeted me and my children and found someone great to assist me. I was assisted by Richelle. I have to say this woman is above and beyond. She worked with me, I got the pieces I wanted, a great price and to my surprise she helped me out with some great options that worked for me. She is professional, resourceful, friendly, understanding and patient. She explained everything thoroughly and answered all of my questions. She even served us coffee and snacks while waiting for the paperwork. Her goal was to make me happy and that is what she did. Richelle rocks! Thank you Ashley Homestore for a wonderful transaction and a superstar staff! Can't wait to receive my new items!
Nice furniture, and great clerks
Shernane and Aldo were amazing! We are really really happy with the service at Ashley’s. The set that we got for our living room is gorgeous! Thanks Shernane and Aldo (the manager)! We will come back for sure!
Deseree was great sales associate. She met our needs.
The selection and quality at this store are amazing!!!! Patrick(my salesman) and the manager Omar were wonderful!!! They worked with my budget and got me everything I needed and wanted for my bedroom set. I would definitely recommend Ashley to everyone I know.
Aldo Ramírez : I was looking for a good bed with comfort and everything I could need to sleep well and calmly and I was happy thanks to Aldo who helped me make a good choice and everyone else very good person.. thanks so much
I came for the first time with my boyfriend to buy a bed and Aldo Ramirez was the person who was in charged of us and he did a very good job. He looked for the best bed for us in a affordable price and treat us really good. “He gives you hot chocolate” 🤣, thank u!
Today, I met with Rosanna Ovalles, she was a great help! I highly reccomend her! She was very patient and sweet. We did not get anything today, but do not hesitate to look for her when you are shopping at Ashley Home Store in Bay Plaza, Co-op City!!! -Shanice
Ally is amazing. She is the top person to consult with if you want an amazing shopping experience without the hassle. After spending 3 hours at Raymour Flanagan where I felt they were nickle and diming, I finally found what I was looking for in furniture shopping experience. Thank you Ally. We will be back.
My first purchase at Ashley's went perfect. Thank to Richelle. She was very help full. Thank You
I had a wonderful experience. The sales/customer sevice rep (Richelle) who helped me and my family was super patient and provided valuable feedback. We loved her and she does her follow up to see if everything is ok.
I like.
Awesome
Good price and beautifull furniture
Please dont buy anything from anyshley store they have the worst customer service. I try to buy a dinner table from them and I couldn't answer the phone call for the delivery setup so date set up the delivery in a day that I couldn't make it so when I called them back they told me that I had to pay another extra $80 for them to the to cancel the delivery had to set it up for another day. After that I decided not to get the table because they weren't willing to work it out with me that I couldn't answer the phone call for the delivery and they wanted to charge me $80 so I said you know what I don't want your business and I want my money back I have paid cash for it and it took almost two months to get my money back from them. they have the worst customer please again dont buy from them its unfair how they work with you and I cant get to talk to someone from the Corporation to work with me and its been a little over month ..p.s the workers in the store are great but its ashleys system the unfair one
Long over due review but Marsley was a great help to me and my mother on helping picking out a bedroom set for myself. No other store in the area had a great selection and at good prices, made my shopping experience wonderful as he was knowledgeable as well as kind.
My mother and I recently visited Ashley Furniture at the Baychester Shopping Center. Upon entering, we were greeted by Albert. He recognized my mother and kindly greeted her . Please note my mother had already visited the store several times prior to get a feel of the furniture at Ashley’s. My mom proceeded to show Albert the couch set she was interested in . His feedback was very helpful when it came to providing measurements and helping us determine if this couch set was the right one for our space. We explained to Albert that we liked the current couch set we were looking at , but did NOT LOVE It! He already had a feel of what kind of couch set we were seeking , therefore he recommended that we look at another couch set . WE FELL IN LOVE , they were perfect ! Albert was attentive to details , patient , and most importantly really listened to what we were looking for . He explained our options regarding purchasing and financing thoroughly. Additionally , he made us feel comfortable with our shopping experience due to his calm nature . We are looking forward to receiving our new couch set at the end of Oct 2019! ( FYI- purchased set was westerwood- patina)
Negative stars if possible! I went to Ashley’s and ordered a sofa and was told next day delivery...then they changed it and said they can’t give a date when you do the “guaranteed to fit” (which is when they mail the stuff disassembled and assemble it in your house just in case it doesn’t fit through your door). They called me a week later to give me a date. That was 3weeks out they then called me days before the delivery to tell me the item failed inspection and they will make another one for me but I can accept the other piece. I said I won’t both pieces together. They gave me another date 3 weeks out. A couple days before that day they call and say the sofa isn’t ready yet and they will send it in a month! Even the guy who called me thought that was absurd and offer to call someone in the company to try to get it to me earlier. He said he will call back the next day...never called. So I called on the day of the delivery after still getting a confirmation phone call, email, and text that it will come between a certain time. I called and they tell me that someone named Jennifer that works in the Baychester location store put in the notes that the product was discontinued and that the customer (me) will come to the store and choose a new product. How did we go from “it was made but didn’t pass inspection” to “they are still making it” to “the product was discontinued”? And all the while NEVER informed me that it was discontinued. But you wanted me to accept delivery of the other piece so bad so that later you can tell me that the missing piece was DISCONTINUED this whole time!? Then you offer me a refund like it’s no big deal after you ran my credit and opened a credit in this store! Don’t trust salespeople...because most of them..(not all but most) just have a priority to make the sale. If they start giving excuses for what you ordered...just go to another store and tell them forget it because they will give you the run around (if they offer you a different size, different material, different color, different delivery date, or different option...just take that as your warning and take your business elsewhere). SMH
Beautiful furniture
I was in your store checking out pricing on a future bedset purchase. I had yacara help me and I must say that it was one of the most pleasant shopping experiences I've ever had. She was friendly, attentive and was there to answer any questions I had. When I'm ready I will definitely be coming back to buy not only my bedset but all my furniture from her!
My husband and I had an amazing experience with the staff at Ashley HomeStore in Bay Plaza. We went in July to browse around for new furniture for our bedroom, living room, dining room and daughter's room. We didn't have an idea on what we wanted just that we needed new furniture that fit both of our styles and needs along with fitting nicely in our apartment. We were instantly met with smiling faces as we went up the escalator to the top floor. Vanessa H. greeted us and asked if we needed any help. We quickly replied we are okay just looking around. She was very nice and stated she will be around if we needed questions and will check on us from time to time. She gave us the space we needed, answered the questions we had, and gave great advice when asked for her opinion. She has a keen eye on seeing where customers are swaying to. At the end of our first first she offered her business card and hours should we want to come back. We didn't feel rushed or pushed into making purchases we were not ready for. When we decided on what we were ready to buy, Vanessa H. was our girl. She remembered our faces and most importantly remembered our daughter's name and asked where she was. She brought in her manager Liz who to was extremely helpful and both made us feel like family. They really tried to work with us in order for us to get all the items on our wish list. Thank you so much Vanessa and Liz for the amazing experience. Ashley HomeStore is lucky to have you ladies working there!
My first time visiting the store. It was an awesome experience. From the salesperson Christofer Valentin who was friendly, attentive, patience and provided me with information about credits options that are available to the finance young lady Miriam who took the time to explain choices of payment and of course the check out process with Alejandra was just as awesome. I recommend everyone to check out this location they are all great.. and a shout out to Salesperson Vanessa thank you for your sense of humor
Great place
When you arrive you have a person assigned for you to help you out with anything, which is nice. My sale representative was AJ. He was attentive, responded to all of my questions and was patient. I noticed some people had difficulty with delivery. Regarding delivery, I was told the delivery services were going to call within 48hrs to schedule. They didn’t call, but I did. They were also attentive and provided different options available for delivery dates. The delivery was done on the date schedule and within the time frame given. The delivery guys were also careful with the product and diligent.
Very friendly and very helpful and just felt comfortable. But when it comes too Delivery they are very slow and so unprofessional...
Patrick was wonderful and extremely helpful. From the moment he asked me "how can I help you" until I was done with my order he remained kind, patient and professional. Definitely made me feel like I came to the right place. I will be coming back for whatever I need.
I really enjoy speaking with people that are well informed with the products that they are selling. Vanessa Harte was that person and more! She knew the questions to ask me to get a feel about what type of furniture I was looking for and possibly I would want to purchase. She let me look around, and I normally don’t like it when the sales person walk with me but I just felt a good person in my ora. And not once did she disturb my quest. When I wanted her assistance, she was available, right with me. Of course I’m not the only client in the store but she still was attentive to me. I enjoyed her work ethics and her store hospitality. It was indeed a pleasure to meet her and hear about Ashley Furniture Homestore and the warranty’s. Like I said, “she was very knowledgeable about her products”. I will definitely will bring my husband back to see Vanessa to add to my experience at Ashley’s or wherever she’s selling furniture. I’m sure after my husband speaks with me that we will purchase the furniture I picked out but after he speaks with Vanessa he will think he (my husband) made the decision himself 😉.
Vanessa Harte is the one who helped me and she was very nice, professional and very helpful. She made my experience at Ashley’s very comfortable.
(Translated by Google) Excellent customer service, an incredible variety of furniture and other items for the house and / or apartments that are a beauty; good prices, comfortable monthly payments to pay, and much more. That's why I recommend it! 😘😘😘🥰🥰🥰💕💕💕💞💞💞👍 (Original) Excelente servicio al cliente, una variedad increible de muebles y otros artículos para la casa y/o apartamentos que son una belleza; buenos precios, pagos mensuales cómodos de pagar, y mucho más. Por éso lo recomiendo!!! 😘😘😘🥰🥰🥰💕💕💕💞💞💞👍
Nice store very nice sales women yacara see her when u shop at the bay plaza location
Vanessa is a pleasure to work with a extremely professional. She was not pushy like most salesmen, instead she is very friendly and inviting. Vanessa made finishing a new home a breeze with her knowledge of Ashley’s merch. She was readily available at any given moment when I needed her to be at the store. Thank you for helping me make a house a home for me and my family!
Placed an order on May 28, 2019. Salesperson have me his personal cell because I told him the July 10 delivery date was too far. Text him upon leaving the store then text him again regarding my inquiry as to getting an earlier delivery date. Sunday July 7 I get a call to confirm my Wednesday July 10 delivery date with instructions that another call will come forthwith with the window. This afternoon July 9 I get a call stating my delivery date is July 11. On hold for almost an hour for them to tell me they only deliver the 1st Thursday of every month. Really? The store didn’t know this 6 weeks ago. I really have in my mind to not accept this delivery and go elsewhere for my furniture lousy salesperson lousy customer services
Never order from those store. They don't know what the time is. My stuuf should be delivered 10 days ago still waiting
I had the pleasure of having the best sales person Leta Fields. From the moment I walked in the store she took her time with me, she was attentive, friendly, caring and seemed to love the work she does. She did her best to make sure I left the store with everything I needed for my new apartment. Though I live in Brooklyn and it’s quite a travel it’s worth traveling to the Bronx so I can have Leta as my sales person. I had a wonderful experience and have nothing, but great things to say about my overall experience!
Sales person was great I would recommend this location and salesperson
Richelle was so accommodating and helpful to me. The store is beautiful, clean and the staff was phenomenal.
Richelle is just a great associate, she is a great person, I was in the store for 3 hours and she help me pick everything for my new apartment. I will highly recommend her. Make sure to ask for her when you come to Ashly furniture Store. When am telling you she the best she the best:)thank you so much for all your help and all. God bless you always.
Love this furniture..
Love this place!
Couldn't find quality dining chairs.
This was my first time shopping for furniture for my first apartment. So going into this I was very cautious cause I didn’t think I could get any good deals or find what I had envision in my head. I was absolutely wrong! I went with my grandparents, boyfriend and son and we was greeted by Jared. He was very helpful and amazing throughout this whole process. He explained the sales that were going on at the time of my purchase and I am very pleased with my furniture. If you need help ask for Jared! I will be returning to purchase more furniture for my new place!
Thank you for a great experience. Great store and great staff
Richelle Ann Lawrence. was amazing, patient and helped us out tremendously! I would recommend asking for her if you need any furniture from Ashley. Everything arrived on time perfectly. I’m in love with my new furniture
I loved my time at Ashley Furniture mostly because AJ the sales rep was awesome! He was patient and really tried to help me with getting everything I needed at the price range I had. I was annoying I must admit changing my mind here and there but he was extremely patient, friendly and professional. He didn't pressure me to buy anything or out nothing down he just observed what my style is and went from there. I would only purchase my furniture from Ashley and if AJ is there even better!
The absolute best experience we ever had purchasing furniture. We first met Genea a few weeks ago and we knew shortly after meeting her that she would be the reason why purchased at Ashley. When we finally returned to complete our purchase. Genea introduced us to Chris Lugo to finalize our order. What can i say but wow. This man is on fire. Chris Lugo quickly completed our order and helped us purchase additional pieces at excellent prices. Kudos to you Ashley! Genea and Chris are two gems. From your Management, sales staff to the customer service team, everyone at this store is "on point". Your staff is the reason why people buy your furniture not the other way around.
I purchase furniture with this company a year and half ago everything was fine perfect service no complaints. However I recently purchased furniture on 03/20/21 this was a big mistake I was sold an adjustable base that was not compatible with my storage bed. I was told at first my purchase could not be return once it was delivered. Which is a horrible policy if it’s nothing I can do, if the base was not compatible with my bed. I spoke to serval people from customer service who were rude and not professional. I finally spoke to corporate a gentleman named Darnell who was very understanding and nice he was able to return my purchase and have it picked up on 03/30/21. I was told my $250 I paid in the store towards the base will be refunded 5-7 business days. Now those days have passed I still have no refund spoke to customer service they are telling me they do not see a refund on their end and will have to transfer me to the store in Bay Plaza. I spoke to this rude girl from the store janiyah who was very unprofessional I asked to speak to a manager several times. I asked her why was I getting the run around she gave me attitude the whole phone call then had then nerve to say my refund will need to be approved by a manager, which I’m not seeing why if it’s my money I am untitled too. This experience with them has been a huge headache, I never had such bad customer service this is not how you run a business. I will never shop nor recommend this company and location to anyone.
This location is very nice, the staff is very polite, helpful and understanding.They were also extremely patients considering that's the order and it literally took the entire day to complete. Once my purchases arrived the delivery stuff with extremely knowledgeable and quick. I am extremely satisfied with this location
Knowledgeable associates..patient..with attention to detail and able to make sensible suggestions to fit our needs
Oh I always Love Ashley's furniture better quality and the prices are Good and affordable 👌👍😊 thanks we have a New Store in Bay Plaza, Co-op City, yes about time so Happy
(Translated by Google) I'm lovin 'it (Original) Me encanta
The store just opened and the staff was great. The staff Chris and AJ were professional and Chris was very knowledgeable about the different mattresses.
Nice store great and friendly customer service! Plenty of help, welcome to Bay Plaza!
This was my first experience in ashley's furniture store I was helped by Albert Rosario, he broke everything down in detail make sure I was happy with what I got excellent customer service.
Loved My First Experience In Ashley's Homestore. Their Products Are Amazing & Cozy. Luxurious Quality. And I Can't Forget The Advisor That Assisted With My Experience Through It All Leta Fields. Excellent Customer Service.
I had the pleasure of being helped by Jazz at the bay plaza location, she was extremely helpful and welcoming.
Rahman and Christopher were amazing. Awesome customer service. Pleasant environment. Professional staff. We glad we stop by to this new store at Bay Plaza in the Bronx Thank you very much.
Christopher lugo extremely helpful show knowledge and experience, very polite , good service, i will come back because of him.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
