Ashley Store | Bronx, NY 10475

Friendly customer service.

I had a wonderful experience. My salesperson was professional, patient and knowledgeable. My sister even bought a couch after I bought mine

Michael R was our sales rep. He was very professional, paid attention to all the details we wanted for our sectional. He was very thorough when explaining the finances and answered all our questions. Michael provided a +1 customer experience!

Amazing experience with my salesperson Ann. She was knowledgeable answering all my questions. Also went above and beyond to make sure I can get the best deal.

BEWARE. DO NOT SHOP AT THIS STORE!!!!!!! SALESPERSON ANGEL MORA LIED ABOUT CREDIT CARD PROMOTION TO MAKE A SALE. If I could give this place 0 stars I would. I was sold a couch by Angel Mora in June 2023. I opened an Ashley furniture credit card and Angel repeatedly told me that the card was 2 years interest free, and I felt that 2 years to pay a $2000 couch was doable. I felt rushed to sign the pages and pages of paperwork and asked him one last time about the interest and he looked at me and firmly said yes, no interest, 2 years. I have since then paid off around half of the price of the couch. A couple of weeks ago, I received a $600 interest charge on my account because Angel lied. The promotion was only one year long, and there was a deferred interest charge on the SALE, not my balance. So everything I have been paying is pretty much erased because he wanted to make his sale. On top of that, the couch SUCKS. I live in a 2 person household and we are rarely home to sit on the couch for extended periods of time. There is extreme pilling on the cushions and they look way older than 1 year old. I have the 5 year worry free protection plan, but of course it doesn’t cover wear of the cushions. I have called the store on a number of occasions to speak to a manager, but I am met on the phone by people who tell me “they don’t know when the manager is coming in”. Save yourself the stress and avoid this store, and all Ashley Furniture stores in the future.

Michael Rosado Great guy he tried all the way so I can be happy and get what I want the best

My mom ordered furniture from here and the in-store service was amazing. The installation and support however, were trash. The installation team didn't screw in all of the slats and some of the slats that were screwed in were not done so properly. My 1 year old was able to lift the last slat up and take a screw out. When we called customer service, the associate was no help and instead of sending the installation team back to fix THEIR mistake, the agent made us schedule another service visit which means taking another day off from work because their earliest availability is a week from now. Furthermore, the installation team was rude to my mother and dismissive. The sales team was wonderful but everyone else was awful.

Manager Mike and Manager John are awesome!

My experience with Ashley's was AMAZING. The quality of the furniture is great, and the prices are fantastic. I was greeted as soon as I stepped into the store. The workers there are amazing and kind. David helped me purchase a sofa and a mattress. He was super sweet and assisted me throughout my entire visit. Mike was also very kind and helpful with the financing and delivery process. Finally, John was extremely entertaining and kind, making it feel like a family at Ashley's. It was a great experience for me.

Professional, good attitude from the team,my wife was very happy.

This was the best experience I’ve ever had when buying furniture Ms Ann and Michael was very professional and helpful to what I needed and wanted to renovate my house Ms. Ann hospitality is beyond this world she is so kind and caring to your needs thank you Ms. Ann I love my new furniture and dining room set

John and Ryan was so helpful and explained everything in detail. Great customer service.

My experience with Ashley was amazing , David welcomed us with a smile and good attitude , excellent customer service and deals , she was very patient and helpful , he was not rushing us and he made sure we were 100% sure that we liked our furniture, highly recommended.

Ann and Dantrell was very great and helpful with my mattress and sofa purchase. Highly recommend.

I had a wonderful shopping experience with David. He was warm and welcoming, and never pushed any products on us. He made us feel like friends. I'm looking forward to shopping with my husband again very soon.

Bad quality, bought sectional sofas had it only for three years and they look horrible now. I have no kids and I live alone there shouldn’t be any reason the sofa looks horrible after 3 years. I also got five years warranty and when I put a claim, they said they couldn’t do anything about it. I pay extra money for no reason. I will never shop here again.

Priscilla was amazing and patient, would definitely want to work with her again in the near future. Highly recommend her with her beautiful smile and bubbly attitude. Best part of my experience is that she wasn’t pushy. She allowed us to view the showroom in peace and gave us her contact info. That allowed us to look but without anyone on too of us which I find very annoying. She would come answer our questions and provide feedback. When we were ready, I called her to finalize everything.

Lovely workers .I met one manager called Khalid and my own Africa lady called Ann,they are very good .Me and my husband were happy shopping at your place.

I love coming here to shop and mr. David and mr. Khalid made the experience better. I was able to get what i want and then some. Im very happy with my purchase.

Michael and Devon did a great job thanks guys

Super nice service

Store was great delivery did some damage to my floors

Great customer service. Priscilla was helpful from the moment I stepped into the showroom. Her dedication and knowledge made me choose the product I wanted swiftly. Thank you

Devon had been excellent from the moment I walked in to the time he saw me out of the saw. He’s the reason I bought things today. Thank you Devon, you make consumers come back to buy more, keep giving laughter to your customers and we will keep coming back to bring you business. You’re awesome, for real.

Delivery is disgusting! I will never order from them again! I paid 299.00 delivery for 5/24 and the delivered on 5/23 while I was at work so I had to scramble to get someone to my home. An important piece is missing to be told 6/12 and now they’re saying 7/16!!! I was so looking forward to order with Ashley furniture but after this I’ll go back to Bobs!

My experience was excellent! Rafael was professional and very helpful.

Devon Stephenson is a great and friendly salesman. I appreciated the way he greeted me and understood what I wanted. Kudos to Ashley furniture store for hiring him. He will be a great asset to your team. Thank You Devon

Dantrell and Ann were truly fantastic! Very helpful and patient. With their support, my grandmother found a new couch that she loves and we’re so excited. Thank you!

Robinson was very helpful! I found the perfect couch set in my price range.

I had a fantastic experience with Ann, who was an amazing salesperson. She assisted me in selecting furniture for my first apartment, ensuring every piece was the right size and fit perfectly. Ann also handled all the logistics and carefully reviewed my order. Thanks to her, I got everything I wanted. Highly recommend her services!

John S is thee best !! From here on out, if I go back I would call ahead to make sure he working. He was HONEST charismatic and funny . Great customer service which is EXTREMELY important to me. He has it down pact, made me feel like I’ve known him forever!! Wonderful job JOHN keep up the great work! PS I have been in SEVERAL furniture stores within the past few months I normally have the Pleasant experience of being ignored. It the total Opposite in this store whenever I visit! *UPDATE I was lied to, John told me that they would remove the old mattress and box spring, they did NOT. When I asked them about discarding it they said they do NOT do that !! Very UPSET!

It was very fulfilling Patrick and The unique was very helpful and I will definitely buy more.

Priscilla and Unique from Bay Plaza makes the best team!!! This is my 2nd time being a customer with Priscilla. She is friendly, understanding and always tries to meet your needs. She is A+++

Spectacular customer service from Michael today! Me and my parents had such a great time with him, really opened our minds to not only live comfortably but also to take that opportunity to spend money for our quality of living. An amazing employee, he deserves everything good his way!!

This is my first time shopping for furniture!!!! I must say the two gentlemen, Unique and Devon, with the help of the store managers made this experience so stress free.... Ashley has the right crew...👍🏽👍🏽👍🏽👍🏽👍🏽

Robinson and John were so helpful with helping us select beautiful pieces for our new home. Highly recommend them both !

Devon was truly a pleasure to deal with. He was both courteous, informational, and helpful and made feel very welcome and taken care of.

Ann was wonderful

The salesman who took care of us was very helpful and friendly. He nswered all our questions and the sale went very smoothly. Very satisfied experience.

Breyanna was very helpful my shopping experience with her was awesome. 👌

Incredible! 123 I and out. I live my couch. Special shout out to Ann (At the Bay Plaza Mall location) she did an excellent job helping me pick my furniture.

Robinson was so helpful during the process of buying our new couches! 10/10 service & professionalism! Highly recommend!!

Robinson was amazing and very patience with my husband and I . He found ways to get us what we wanted and I highly appreciate his help. Thank you Robinson!!!

If you go to Ashley’s furniture in the Bronx, make sure you ask for Fatoumata or John to help you. They are so patient and explain EVERYTHING to you! Highly highly recommend and I can’t wait to share pics of our furniture once it arrives.

The entire team was amazing!!! Thank you for helping explore beautiful options for my apartment.

Devon did amazing! Made sure we made the perfect decision for our living room.

Breyanna was a great salesperson. Saved a sale because I was about to walk out and purchase online. She convinced me to buy in store. No pressure knowledgeable and friendly. Hassle free purchase

Devon was very kind and patient, and knows his stuff

Love my new sofa! The Delivery guys were Amazing! Thank you so much! Jose Gomez was helpful, and his team was amazing!

Breyanna and Ann were knowledgeable and patient. They were very professional and nice. I will definitely recommend Ashley Furniture for your next purchase for a Great mattress!!!

Immediately upon walking into the showroom, we saw the living room set that we wanted to purchase. Devon, a Sales Representative from Ashley's Furniture, was more than Patient, Personable, Professional and just a JOY to work with. Devon reviewed everything from the quality of the sectional to selecting our delivery date. If you need to finance, that's an option that Devon is more than capable explaining and explore. Thank-you Devon for making our purchase so easy and for your expertise!!!!

Great work and professionals at this location. Mr. Khali took the time and effort to make sure we had everything we need and more. The support and love from Ms. Ann. Made us feel like home.

The experience with Rodney and Devon was amazing! They helped us make our best purchase! Thanks!

Excellent service

We loved our experience with Rodney and Pat. They were really helpful in helping us pick our furniture. They directed us without forcing us to make a decision or purchase anything. Great customer service overall. We ended up leaving satisfied with an amazing living room set. We can’t wait for the delivery. Thank you Rodney and Pat.

Great experience ❤️

Sales Rep Priscilla was very helpful in my decision making

This is my first time buying from Ashley, Bay Plaza and hopefully will not be my last time. I have been to many furniture store but their customer service is the best specially Manager Khalid, John and Michael; they explained everything really beautifully. I recommend everyone to go to Ashley at least once before you go to any other store, you won’t get disappointed.

Rodney and sheinae were very helpful. They made selecting furniture easy and stress free

Shernane was amazing, she was patient with us and she did her very best to meet our needs. Grateful 🙏

I like the fact that once you walk in, the store associates are not hounding you down or stalking you lol. The young gentleman named Patrick is very knowledgeable, very helpful and very professional. I highly Choosing you are indecisive.

I met Khalid, the manager, upon my entry at Ashley's Store. He was very pleasant and proceeded to request assistance for me. I then met Fatoumata and I gave her the specifics of my search. She listened and showed me exactly what I told her I was looking for. She was patient, helpful, respectful and kind. After completing our transaction, Khalid came over and thanked me for doing business with Ashley. It was a pleasure meeting both of them. I had such a positive shopping experience that I will do business with them again. Yvette M.

Great job/extremely satisfied

Went to Ashley’s for a new sectional and got exactly what I wanted thanks to two great employees; Patrick and Ann. Thank you so much and I will definitely be back for more.

Sales rep. Priscilla, was very knowledgable and courteous.

Friendly and knowledgeable staff

Had a great experience at Ashley’s! Found the perfect couch for my living room. Pat was super helpful, making sure our needs were met and was very patient throughout the process. Overall, Ashley’s has great quality and prices.

Great service and you have many choices to pick from. Our sales person Robinson is very knowledgeable about the furnitures. We were amazed how detailed he was about the furniture processing services. Having a sales person that has expertise in sales is trustworthy. My wife and I finalized our purchase with Robinson today because we found the couch we loved and his service was outstanding. Please look for Robinson when you go for your future furniture shopping! Go Knicks/Mavericks 🏀.

Excellent customer service

Great staff!!! Very helpful!! I would recommend everyone to go to bay plaza location!!

The Customer Service I experienced today was exceptional. Tyson and Khalid were patient, helpful and knowledgeable. I wouldn’t have been able in selecting the right products if it had not been for their help. They really elevated my experience.

Excelent customer service, and good deal, Devon is the best!

Brianna was very helpful it was a wonderful experience

Robinson was very pleasant, explained everything to me n everything was understood. Thank you Robinson for the great service.

Great experience! Pat was awesome!

I had the pleasure of working with Khalid and Patrick today. They were extremely patient, attentive, and educated on all furniture items. I informed both of them of my budget and they were very good at showcasing items that fit my particular taste and budget. I left feeling very pleased and satisfied. I'm looking forward to my furniture arriving.

Awesome location with even more awesome people working here. Devon is the best representative and will go all out to ensure that you’re leaving satisfied and happy with all smiles.

Shernane was absolutely the best sales person I have encountered. I walked into the store with no intention of purchasing something. Having been in the sales business for a few years I don’t like pushy sales people. The first thing I did upon entering was telling her that I just wanted to browse, while giving me detailed product information and what sets her aside from her competitors she let me wander around the store with no pressure. However she was always hovering making sure that she could answer any possible questions I may have. I would like to add that I was not at all an easy customer. I changed my mind like 4 times and even in all of that, I showed her my place and she helped me come up with options of what would look right in my new home. She grabbed chairs and put them next to my couch on opposite sides of her showroom just to show me how they colors and would combine. In doing so she showed me how eager she was to help me come together with something that worked for me and not what was to her benefit. She stayed past her closing time just to make sure we can come to an agreement of what comfortably worked for me, offering all financing options available. I went to an Ashley’s before coming to Bay Plaza and they weren’t very helpful. Although I had no intention of purchasing she made my experience worth while and I couldn’t think of anyone else that deserved my business more. If you go here please look for her ! She knows what it means to provide knowledgeable, reasonable, and patient customer service. She was not only a sales person but a great interior designer. Please promote her ! Thank you for my purchase. I’m beyond pleased. If I could give her 100 stars I would.

Breyanne is Excellent I hope you receive an award for your extraordinary service.

Today, we had the pleasure of being served by Devon, and I must say, his service was nothing short of exceptional. Devon was attentive, efficient, and incredibly hospitable, making sure all of our needs were met with a smile. His dedication to ensuring a great customer experience shone through every interaction. We left feeling extremely satisfied and highly recommend his services to anyone looking for top-notch professionalism. Devon truly goes above and beyond, and we can’t wait to return thanks to his outstanding service!

Had the pleasure of having Devon show us several sectionals. We were able to find a great sofa for our home.

Breyanna was amazing! She is truly passionate and excited about the work she does and the products at Ashley’s. She was honest and personable. She was very in tune with our needs and desires. In the end, we walked away feeling quiet pleased with our purchase. We will definitely be returning to work with her on any other home needs.

By far John S…Coop city Bronx.. was one of the best sales-reps… I have dealt with in a long time, professional compassionate caring and most importantly honest! Ashley’s definitely has a great sales member on their team!

Great experience, will recommend dantrell and Patrick! Thank you so much for helping me find what I was looking for.

I had a very good experience at Ashley furniture the staff was very professional, knowledgeable, friendly and attentive to my needs.

Excellent experience with Devon today!

The best shopping experience. John s. was amazing and very knowledgeable making my shopping for sofas very simple and easy. The price was also amazing all due to John S. will come back to get a bedroom set. Thank you John

Found a couch and got great customer service from Breyanna.

The representative was very respectful and displayed high level of professional standard He also gave useful advise on the item procured.

Excellent customer service by the rep at the coop city store, and delivery team was also great!

Breyanna was an amazing sales associate. She was very knowledgeable, patient, and kind. She gave an amazing explanation of the product.

The best customer services ever!. They even speak both Spanish and English.

Our sales associate Brianna was very knowledgeable, patient and helpful.in helping my family purchase a great sectional for our home. Thank You!

All I want to say is that Breyanna did a great job at assisting me buying a bed & mattress. She was very polite and patient and she made sure that I had gotten all I need with no problem. Very Great service.

Devon was the most amazing help! Definitely ask for him!!

Devon and John S. are the best ! Great customer service !

Breyanna Was our host and she was amazing! Customer service was so polite and helpful they showed us around offered us beverages and helped us find the right bed and mattress that fitted our needs as well as giving us discounts and finding the best and cheapest payment plan for us.Definitely recommend coming here.

First time apartment owners, Michael was so amazing! I was able to find my dream couch with the fastest delivery. Need more employees like Michael in customer service. 5 stars!

My wife and I had a great experience shopping at this location. Michael and Khalid were welcoming, detailed and made excellent suggestions. We are happy with the sofa that was purchased.

They have excellent customer service and excellent product quality and prices.

Very nice respectful

Devon and john was so helpful I highlighted recommendations

My experience today at Ashley’s was one of a kind. Breyanna helped me find my new bedroom set, and I was just here last week purchasing my dining set. Go shop with her !

Very Nice!! Even if they Are pretending to get a Sale... But I don't think so I was Extremely Happy!!👌🏼✅

Very nice 5 stars for her very pleasant

We visited Ashley's in Union, NJ and the staff were pretty amazing. We lived in the Bronx so we decided to finalize our shopping at that location. We want to commend the staff there as well, especially Priscilla who completed the sale with us. She did an exceptional job. She went the extra mile to ensure we were satisfied with our purchase and also facilitate a speedy delivery. Thank you, Ashley's.

Excellent- Michael was the best will info.

They were extremely patient and helpful with me! Amazing staff and very welcoming! One of the few times I didn’t feel pressured to purchase anything!

Great….customer service by Brey

Wide range of furniture to suit your home decor needs. Devon and Juan helped us select the right furniture pieces for our needs and were professional and friendly.

Great customer service. Very patient, took his time and explained everything. Tried to give the best prices.

Shopping at Ashley Store for the first time but I was rewarded, I get the value I was looking for, and in this era, I can recommend anyone that want to value for there money to go to Ashley. Now now now now… what are you waiting for go now please

Great sales person she did an amazing job , very patient .

A welcoming place to shop at , with many items on display. The service was top notch.

Had a pleasant shopping experience here, came in looking for a sofa and was greatly surprised by the varying options available. If you are ever in search of a sofa or other furniture ask for Michael Rosado, he was very knowledgeable in all furniture inventory and made our shopping experience an 11 out of 10. I will definitely bring my business back here again.

Mike was my sale associate in Ashley Furniture Store in Bay Plaza, he really worked with my daughter and myself, we had a successful purchase thanks to Mike and his manager. I really appreciate the both of you

This 5 star review is solely based on the client experience I was provided by Breyanna. From the welcoming greeting, to identifying what I was shopping for, Breyanna was patient and efficient at making sure that I was comfortable and capable of finding exactly what I wanted. I would like to point out that Breyanna was very knowledgeable in regards to all of the products and Ashley’s offerings. It has been a while since I was given true customer service, that focused on the customer more than the sale. I would normally wait until after delivery to write a review but after such a positive experience, this needed to be shared. Give that girl a raise!

I have been furniture shopping for a few months. Naturally, I have gotten an opportunity to deal with several sales people in that time. My typical experience is either being fully ignored, or feeling forced to make decisions I wasn’t totally pleased with. But during my time with Patrick at Ashley Furniture at Bay Plaza I felt seen, heard and respected. Patrick was kind and patient as we spoke about why I was there. He gave me insight regarding fabric details based on my needs. I did not feel rushed or as if I were impeding on his time - the store was close to closing when I went by. And I was there really to see what they had. But Patrick’s easy tone and manner made all the difference for me. I had no intention of buying that evening, just perusing. With Patrick’s help I made a purchase that I am not only happy with, but excited to get. I would happily recommend shopping at Ashley Furniture, if all salespeople are as well trained and as kind as Patrick is. Thank you so much for all of your help Patrick!

Brey was amazingly helpful and available for me . I ONLY stopped in to look and left purchasing a Queen bed frame and Dinningroom set . Very patient and knowledgeable. Thank you Brey 😊

Had a great experience with customer service representative Fatoumata 👌 … she was extremely customer friendly 🙏🏼

Priscilla is great! Helped me check out the different bed sets for my needs and the mattress that was most comfortable and fit my budget 👍🏽👍🏽👍🏽

Brey was amazing. She was patient, informative and knowledgable. We are happy customers!

Walked in just to get an idea of what a couch looked like that I saw online. I had no intention of purchasing a couch and I soon as I stepped foot in the showroom Breyanna showed up with an amazing attitude and worked with me and my options and got me approved for a beautiful sectional and I. Couldn’t be more excited to finally decorate my new home! Thank You! For the amazing and beyond friendly service!

Bretaña and Devon did a great job today.

Patric is an excellent seller very knowledgeable and respectful

I love it there Ms Ann was very nice she try her best an I respect that

Priscilla’s service was exceptional! She knows her product and pricing very well. When I finally selected my bedroom set, at the last minute I changed the color of the bedroom set. Pricilla was patient, and focused on my overall happiness with my chosen product. I truly appreciate her!

Great experience shopping at this store. Big floor with a lot of samples. Devon was helping us choose the sleeper sofa and love seat for our living room. He was patient and knowledgeable to the point(we were there with two kids). He answered all our questions, made sure that we find the best furniture for our needs. Talking about furniture, great quality, fast delivery, guys even unpacked and made sure all the cardboard and wrapping was trashed. Would really recommend this store to anyone.

Michael is very patient and guides you through every detail. Great customer service!

(Translated by Google) I bought a set of sofas a year and a half ago, when they were selling me the sofas, they offered me a worry-free guarantee for five years and now that I send an email saying that I need my furniture inspected because it needs maintenance, they tell me that the guarantee has already expired and I'm trying to call to get a solution and the phone doesn't answer anywhere and when someone finally answered me, they put me on hold and then a few minutes later the communication is cut off and I can't talk to anyone, how sad that when They are selling their products, they even call you to ask if you are going to buy, I need someone to answer me so I can clarify. (Original) Compre hace un año y medio un juego de sofás cuando me están vendiendo los sofás me ofrecieron una garantía worry free por cinco años y ahora que envíe un correo electrónico diciendo que necesito que revisen mis muebles pues necesitan mantenimiento me salen con que la garantía ya expiró y estoy tratando de llamar para que me den una solución y no responde el tel en ningún lugar y cuando al fin me respondió alguien me deja en espera y después a los minutos se corta la comunicación y no puedo hablar con nadie, que triste que cuando están vendiendo sus productos hasta lo llaman a uno para preguntar si uno va a comprar necesito que alguien me responda para poder aclarar

Devon Stephenson was very helpful in us finding the right item for our use. No pressure selling and very accommodating in little things like a bottle of water and cup of coffee - before even getting to our buying stage. We recommend to others. Great guys.

I had an amazing experience here, John and Devon really helped me out. They were able to help me pick out what I needed, picking great quality and sticking to the vision I have for my apartment. Highly recommend, ask for John and Devon!!

I decided against a purchase and wanted to cancel it before shipping. Bay Plaza location gave me a hard time. I had to come into the store and when I did I spoke with a Store Manager Dantrell and he assures be it was canceled but could not provide confirmation stating I will receive it in email. After 24 hours I had not received an email. It was a hassle back and forth with customer service to get this order canceled. A lot of wasted time!!!!! To cancel an order. Therefore, be mindful shipping there if there is a possibility will change your devision.

Sales Representative was the best I ever had. She was very knowledgeable and professional. She made me feel like buying more merchandise

I was on a hunt for a sectional couch for my new apartment. Diamond was very honest, attentive to the same detail as myself. We finally both decided on the best sectional for my new home. Thanks Diamond for everything

I had a great experience at Ashley’s , they were very professional & helpful

Robinson was very helpful in helping me find my son's bedroom furniture. I would definitely come back👍🏾

Breyanna & Robinson were so great they help us get everything we wanted. Great customer service.

(Translated by Google) They gave me a quote based on some furniture, when I received the order a drawer that I needed was not there, they had not charged me for it but I had asked the seller in the store for it, when I went to the store to try to buy what I was missing I They gave very bad treatment and wanted to charge me for delivery again (Original) Me hicieron un presupuesto basado en unos muebles, cuando recibí el pedido no estaba un gavetero que necesitaba, no me lo habían cobrado pero yo lo había pedido al vendedor en la tienda, cuando fui a la tienda a tratar de comprarl lo que me faltó me dieron muy mal trato y me quisieron cargar el delivery otra vez

On February 28th, I visited the Bay Plaza location in the Bronx. The immediate assistance obtained by Ms. Ann and Breyanna, was nothing less than pleasant and comforting to say the least. The women addressed all inquiries regarding the items purchased, in addition to covering policies and full insurance coverages. A check-up call will be furnished close to the delivery date. Once more, I was remarkably pleased with the overall patiences/ professionalism both ladies exemplified. Please honor your staff for their impeccable performance. They were working extremely hard to ensure a sales for your business. Treat them . Give them incentive for outstanding performance, they deserve every bit of it. Wonderful job ladies. Thank you.

Breyanna is amazing! We had an exceptional experience working with her while purchasing our mattress. Her product knowledge was impressive, and she guided us with patience and expertise. The entire process was smooth, and we appreciate her commitment to ensuring we found the perfect mattress. Highly recommend Breyanna, outstanding service!

Great customers services.

My experience was very pleasent and easy. Working with Sharnane and Breyanna was great they both were very knowledgeable of all the items that I purchsed. They help me to understand the financial part of the process. I would definitely recommend this location and these two wonderful ladies.

Robinson helped me and my girlfriend find the perfect couch for our new place. He was very helpful, kind, and understanding. He made sure to explain everything in detail so we knew we were getting exactly what we wanted with no surprises.

Everything went very well. Received exceptional service from Ann at the Bronx location. The delivery men were excellent and removed all packing material. Wish I had more time to inspect the furniture, as I noticed a few nicks after they left.

John was very knowledgeable and polite it was a pleasure buying my chair with his help. Can’t wait to get my chair.

Fatou and breyanna were very professional and provided excellent customer service, they definitely met all my needs thank you ladies I will be back to shop again

Breyanna was so patience and kind she also was very informative and I loved her energy . Breyanna was absolutely amazing Her customer service was amazing

Diamond White sale person was awesome!!! I will recommend her services to everyone!!!

Ann was a gracious and professional salesperson. She greeted us right away and listen to our wants and did not try to pressure us into things that we didn't want or need. In addition she was attentive and caring so we found the perfect match! The style and quality of Ashley's Furniture is beautiful and we can't wait for delivery!

Furniture looks even better in person and the workers who assembled the sofa and bedroom were courteous and professional at all times!

As soon as we walked in we were greeted with pleasantries. Our sales associate was Hensel. I explained what I was looking for and he showed exactly that. He was very informative and knowledgeable. He is truly an asset to your company

We worked with Dantrell and Mary, they were very helpful with choosing the right pieces for our home. Very friendly and attentive over all we had a great experience.

Excellent

Excellent customer service and was very helpful and making my decision and great price

we were taken care of by Patrick, who is very hospitable and very knowledgeable of furniture Very courteous and listened to what we were looking for

Staff was courteous and kind. I will definitely return in the future.

The team there is very good Fatoumata Barry and Shernane they or the best. Excellent service.

Micheal provided Great customer service would recommend

They was very sweet very helpful & I walked out of there with a big smile on my face me and my family

Great customer service. Answer all my questions. Will recommend to friends and family.

Priscilla Was Amazing! , service was excellent!, she was so helpful sweet and patient ! Thank you for your help

Who knew shopping for furniture could be so pleasant? I didn't think so either but it was! I had the pleasure of being serviced by Mike. He was extremely pleasant, informative, and attentive to my needs. He was able to walk me through my options that fit both my lifestyle and my budget. The customer service is 5 star!! If you weren't considering it before, take a chance and visit Mike and the Ashley Team at Bay Plaza!

Great experience every time at this location. Staff are always friendly and understanding. They take the Time to get to know you. They listen to your wants and needs. Definitely recommend this location.

Fatou & Justin is amazing professional and make sure i was satisfied with the soda & loveseat they showed me. We will be back on saturday to pick up our furnitures.Good service

When I entered the store I was greeted by a pleasant salesman named Hansel. He was expressive and made me feel very comfortable. He addressed me with respect and I felt that I could have a conversation with him about anything. Hansel gave me all I needed to know as far as structure of the store to the type of furniture I was looking for. He offered me something to drink and proceeded to ask specific questions on what I was looking for. At the same time my ideas were met not only by Hansel but also by the manager Dantrell. In the most concerned way I was able to purchase what i needed and wanted with a pleasant experience from this establishment and will be making purchases in the future from the store in Bay Plaza.

Prescilla was very professional

I loved my experience John was super helpful and he suggested the perfect couch! Would definitely shop again.

Priscilla was so sweet & helpful. She showed me every couch and found one for a great price in the limited measurements I was working with. Thank you!

Best experience of my life. Ann and Breyanna made my furniture experience a pleasure.

Breyanna was extremely helpful and approachable. She helped me to achieve my goals all the way around. Please if you ever in need of furniture and in the Bronx see Breyanna in Co-op city Ashley. Thanks Baby Girl and good luck. Keep up with the great customer service

(Translated by Google) Excellent job he gave me. joel (Original) Excelente trabajo k me dio. Joel

(Translated by Google) Joel tremendous service very happy (Original) Joel tremendo servicio mui contensta

PATRICK WAS ABSOLUTELY AMAZING‼️‼️‼️ KNOWLEDGEABLE ON EVERY PIECE WE LOOKED AT. ASHLEY'S QUALITY AND APPEARANCE IN THE STORE HAS CHANGED ALOT AND ITS A VERY INVITING ATMOSPHERE. I WILL BE BACK ONCE I BEGIN MY BEDROOM MAKE OVER 🥰

Beautiful style,good quality future. Great customer service. I looking forward to purchasing a new item.

Diamond and John are far one of the best employees. I have came a few time to this store and was not as great. they made sure I was beyond satisfied with my purchase. Showed me around to explore. They had a lot of patience. Down to measurements material everything I needed to know they had the Answer. I will definitely be back to shop with them they were great. 👍🏽

It was my first time shopping at Ashley Furniture and I must say my experience was great. When we first walked in we were greeted by Brianna., She was our sale representative and I must say she was absolutely amazing. I was buying furniture for my Guest bedroom. Brianna made such we were comfortable and showed us around and answered all our questions. Would definitely recommend Ashley to everyone. And go to Brianna in Corp. city.

Nice staff

Mary and Shermane were the best in helping me find a bed set, and a couch, and get a table set that fit my apartment. I appreciate them for helping me through this journey. If you ever go to Ashley Furniture I recommend them. Overall, great experience.

Great deals in Furniture

Diamond and Josh were such amazing people and provided great customer service!

Wow! Just had the most amazing shopping experience with Breyanna! Talk about knowing your merchandise, listening to your client, and finding *all* the things! What a fabulous experience.

It was really a great experience!!! The only furniture store for me.

I walked in the store looking for a sleeper sofa specifically and I was attended by Shernane. She was very kind and patient with showing me various options as well as informing me about financing and answering any questions I had. Shernane made my shopping experience fast and easy. Definitely a lovely salesperson !

Ann (sales) and Patrick (manager) were awesome!! Love their service and will definitely return!

(Translated by Google) Jay and Patrick make a great also come see time for Best service (Original) Jay and Patrick make a great también come see tiempo for Best servicio

Patrick and Jay gave me great servicio, highly recomendó

Anyone going into this store, please ask for Joel. He is by far the best customer service you’ll get. Very helpful, friendly and knowledgeable. You can look around calmly, he won’t bother you, but when you need him, he’s right there to answer your questions and make a sale with the best deal and quality service. Keep it up Joel!

Excellent service. Had a small hiccup but it was handled quickly.

What a fantastic representative at Ashley Furniture in Coop City!!! Mary made it happen and made me a very happy customer!!

The were amazing and friendly and did everything they could to help us make our purchase. The sales person Devon and another gentleman a mattress specialist were the best workers any place could ask for. A+ service.

I came in for just a box spring and Breyanna told me that’s a temporary fix for my problem and offered me something better. Loved the customer service and also from Patrick, loved the experience

Thanks to Breyanna I was able to get the couches that I really wanted. I was afraid that they would not fit but she was able to help me get the correct set up. She was very sweet and helpful. If shopping at the Bay plaza Ashley’s Furniture I recommend asking for her services.

Breyanna is such a sweet heart, I was not going to buy and she came and was patient so with me. She gave me the best customer service and I will be back !

Mike Rosado was awesome. He knew his stuff and was confident, relatable and very professional.

Always experienced good service at Ashley’s. As long as you’re open and upfront about what you want and your budget, you avoid feeling pressured. Overall highly recommend. I’ve been going to them for years. Good quality products

I would like to thank Michael for his help and support in helping my husband and I in finding beds for our 2 kids. He had patience and made sure my daughter liked the bed and mattress she wanted and was comfortable with. She tested all mattresses out and he helped up out. I had a 3000 credit with Ashley's and I guess because I haven't used it in a long time it was deactivated. Michael helped me out with that even though it took a long time he was very patient and helped us to the max literally the store closed and he was still helping!

Breanna was great, I wasn't even gonna buy but she made the experience so good I couldn't even resist. Wonderful customer service!

Justin Just Wow! Thank You For Your Customer Service. Right On Point. Keep Up The Good Work.

Diamond and Breyanna were amazing they made my shopping experience so easy and even helped me get approved for an Ashley card.

Pierre was helpful and nice. He asked us specific questions about size, color, space in my apartment ect. Thank you Pierre.

Very efficient, courteous and professional sales staff. Will definitely make Ashley my ‘go to’ store for furniture in the future.

Thanks to Ann and Dantrell for assisting us in acquiring the pieces we needed for our bedroom and living areas. Excellent customer service! Thanks again!

Pierre was so amazing. He made our shopping experience 10 out of 10!! What I loved most about him was his honesty. He’s definitely more than a salesperson, he really wants to help you make your house/apt a home.

(Translated by Google) I am grateful to Ashley, they delivered my sofa bed in a timely manner, I highly recommend it. Thank you (Original) Estoy agradecido con ashley ,hicieron la entrega de mi sofa cama en tiempo y forma, se lo recomiendo mucho. Graciass

I recently purchased a bed mattress, foundation, and bed frame from this furniture store, and I must say, I had a fantastic experience. The sales representative, Breyanna, provided exceptional service. She was knowledgeable, helpful, and made the entire shopping process a breeze. I highly recommend this store for anyone in need of furniture.

Mary was exquisite. Very knowledgeable, great hostess, knows her way around the store. Great advice on color and material. Offered us refreshments. Loved my experience today and will be coming back for more. Thank you so much Mary for everything.

Breyanna was very helpful and pleasant to deal with.

Awesome couch, the guys who moved it were very nice and did a good job on setting it up. 10/10 would recommend Ashley’s to everyone

Mary was doing her thing today! thanks a lot!

Juan V., Isabel and John was extremely helpful and knowledgeable. Professionalism was top tier. 5 stars across the board!

Worked with Juan V to get the perfect living room furniture. Juan was very helpful and accommodating. S/O to Jerry for his input as well.

Quick and smooth service. I knew exactly what I wanted and Dantrell took care of my exact needs in a timely fashion and even saved me some money! Thanks guys!

Justin was amazing and very patient.

(Translated by Google) The treatment is very good. (Original) El trato es muy bueno..

I had a wonderful experience purchasing the item that I was looking far from Ashley. The young lady named Mary was very pleasant and very courteous and most of all very professional. I even learned that they have Starbucks coffee. I knew about Chai Latte through my grandson but I had never tasted it and I love it. Now I just hope the item I purchased arrives in excellent condition as I’m expecting it and as beautiful as it looked in the photo Mary showed me. Mary has the right idea happy customer equals great business. I’m pleased and I do recommend Ashley for furniture. Not expensive either. If I made typo errors is because my reading glasses broke not expensive glasses since I always loose them. My new one will arrive on Sat 9th.

I needed to buy new bedroom sets & living room set all at once & Ashleys Furniture made it hassle free. Upon walking in I was greeted by Pierre Dejesus who was patient & answered all my questions. He wasn’t quick to sell me on something but made sure I was happy & comfortable. He went through my options in detail which I loved & he even followed up. Great Customers Experience skills. Thank you so much Pierre & I’m looking forward to get my delivery Friday ! 👍🏽🤗

Breanne and Juan went above and beyond helping out with my purchase at the Bay Plaza store

Great job Breyanne

Breyanna was absolutely amazing. She gave us space to browse and when we had decided, did everthing possible to make our purchase as smooth as possible. She was entirely attentive and transparent with any fees.

Love these guys! John and Pierre were so so helpful with helping me. They didn’t push me to get anything but just helped figure out what was best and I couldn’t thank them enough.

(Translated by Google) Mary helped me, excellent service. He was very patient with me and helped me select what I was looking for without pressuring me for the most expensive one. Thank you very much Mary! (Original) Me atendió Mary, excelente servicio. Fue Muy paciente conmigo y me ayudó a seleccionar lo que buscaba sin presionarme por el más caro. Muchas gracias Mary!

I really appreciate Juan V for taking care of my mother’s needs. She can be a bit much at times, but Juan had patience and a great personality that ended winning us over. We will definitely recommend you to all our friends and family for our furniture and decor needs.

Pierre was an amazing help and an excellent sales associate!

The costumer service was amazing . I love this location at Bayolaza I was able to get a whole queen bedroom set I adore. Thank you to the manager and Anne for helping me.

Sale person was courteous and informative

Thank you Juan V, very knowledgeable and with the best of interest that I be happy with my selection and looking for different option until I was happy with the one. Thank you for making my purchase so smooth and work with my budget and be so patient, I came to buy a bed end up purchasing a complete living room set. You are the best definitely will be back.

Salesman Juan was extremely helpful and welcoming from the moment we stepped foot in the store. Very informational very knowledgeable and helped with all our questions and concerns. Came in just to look and left with a new couch and tables ! Greta service and welcome locations.

I felt no pressure to buy Was allowed to look around as I wanted Questions answered as I asked them. Priscilla was my sales rep. I actually missed buying with her as she had left for the day An her co workers respected the fact I really wanted Priscilla. Furniture to be delivered in December 2023 They have a recliner that I like as well - another day 🙏🏼

Great customer service Breyana great assistant.

Breyanna and Shernane were excellent in their service they We're very excellent with their service and informative about the store and their product !! Great trusted advisors

Patrick Rosario was very helpful and insightful with his vast knowledge of their inventory. Took his time and was very patient. Highly, recommend him and the business

Breyanna was knowledgeable & patient with every step of our purchase process.

Mary is so nice

Was an amazing experience be in this store today shopping a tv stand nice sale person nice plan manager

Excellent she was very very good to me and actually an outstanding

We received superb service, all questions and concerns were addressed. I’m confident we bought the best furniture.

I was greeted by Dantrell, he very courteous, helpful, and patient. If you ever come to Ashley Furniture in Bay Plaza, The Bronx, ask for him.

Dentrel is awesome and super helpful. I definitely recommend him and will use him again for future purchases.

Dentrel super helpful and friendly, will 100% buy from him again.

Breyanna is the best. She showed so much patience with me. High recommend .

Pierre did so great with us, he was patient & understanding! We left with more than we planned to, super happy about it 🩷

Today my mother and I came to Ashley’s at Bay Plaza to look for a living room set to replace our old one. As we walked in Patrick gave us a warm welcome and told us if we need anything he’s happy to help. My mother and I continued to walk through the store until we found a set we loved at an unbeatable price. Patrick was immediately available to assist us. He made us feel comfortable and answered all our questions with patience even if we kept asking the same questions over and over. His demeanor was warm and made sure we understood the information. He explained everything to us in a manner that made us feel comfortable and confident in the knowledge and service he provided us. We were so happy with his service and time that we ended up buying not only the living room set but a recliner and two beds too!! He is definitely a great Asset to this company and my mother and I were extremely grateful that Patrick was the one to assist us! It was a great experience!!!

Cool beds and sits

Juan and Shernane were amazing. Very professional and patient. Will definitely come back and ask for them.

Dantrell was an excellent host and narrowed my search to painless few minutes with excellent recommendations. Purchase was Gooood!

Dantrell was very helpful during our visit to the store. We explained what were looking for and showed us the selection the store had. He didn't pressure us! He was knowledgeable, understanding, and patient.

Breyanna was amazing, She def changed the mind of my random other for the purchase but she spoke to her with so much respect and grace. I will be back for us to get my grandmother bed set. Very happy to have had her help us and see Breyanna soon.

My got the best treatment by Breyanna. She was very knowledgeable and friendly. Took time to show us different options. Will definitely go back. She’s an asset for the company.

Dejesus really polite guy and very helpful thank you so much

I had a great experience shopping at Ashley Furniture store...the people really work with you and they are so nice and have alot of patience. I will recommend Ashley anyday to everyone. I bought a bedroom set over 28 years ago from Ashley and it is still in good condition. The quality is great on the furniture.

Breanna very good sales person. Patience and understanding. Work with my budget and help me find the right furniture for my space at home. She was nice and polite.

Service was excellent

Greatttttt customer service

Breyanne was really nice and helpful!!!!

My sales representative Breyanna took extreme courtesy to my needs. She was very helpful and patient.

Ann and Pierre were great! They were so helpful, patient and thorough in helping us select the items we needed. We appreciated the time they took in ensuring we were informed and satisfied with our choices. Thank you!

Nice sales person. He was very helpful. We got a great deal!!

Breanna was excellent friendly and she answer all our questions.she the best. She deserves 10 stars

Breyanna was such a pleasure to work with! She was so warm and detailed about the mattress my dad wanted to get. She explained thoroughly about the features of the mattress and helped make an informed decision that fit my parents’ needs. My parents left smiling and confident.

Breyanne was very helpful and patient our whole time we were trying to make a decision. She was very knowledgeable. Thank you for your great service. Rose

I was really appreciate the way Ann, took care of me. I thank her very much. I will recommend my friend to go do business with Ashley.

Breyanna Customer Service Was Very Professional And Sharp, We Were so indecisive on what to get and her patience was great with us. Overall We Got What we wanted and we could have not thanked her enough. Definitely will be back for more pieces

Breanna was amazing, she took her time with everything we needed and with any questions we had. She was patient even thou I changed my mind over 5 times she didn't hesitate to help. She has excellent customer service and she's an excellent worker. We left with our beautiful couch and our beautiful bed. Keep being amazing 🙏🏽

Breyanna was the best! I wish I could give her 1,000 stars , she worked with me for about 2 hours and didn’t complain! I absolutely loved her customer service

Very nice employees

Breyanna is an amazing trusted advisor. She does everything she can to get you the best prices. She walks you through the store to show you the difference between the products. She answers any questions that you might have. Make sure you ask for Breyanna the next time you shop at Ashley.

We came to Ashley’s looking for a new couch and we were well taken care of. Breyanna provide great customer service. She was very attentive and we left satisfied with our purchase!

RICKY was very professional and courteous. A great experience. Outstanding!

Ricardo was amazing

Very nice very accommodating the gentleman got me a good deal on my mattress and box spring

Justin is the best customer services agent eveeerrrr!!!! Thank you.

It was great!

Mary and shernane are an excellent team un helping pick out your furniture, and give excellent input. They go above and beyond to please and make the customers happy

One of my best experiences, best customer service and best deals. Thank you 1

Marinell Batista is an EXCELLENT sales person. We were sold from the minute my mom & I met her. Her personality & knowledge of Ashley products were spot on. She also took the time to recommend other options if we unsure of a certain item. Marinell is an asset to Ashley. I walked away with everything that I needed for my new home. I'm a happy customer. TG

Mary is the best, my daughter and I loved ❤️ her expertise, she's a great sales person. She walked us through everything and explained to the best of her ability she made sure we were very comfortable and satisfied doing our purchases. What I liked about her the most she's a very patient young not only wanted to sell we were not very sure about our purchases and she walked us through every step patiently, and with such a beautiful personality we were able to make our decisions. We gave her a 5 star she was very excellent. For such young lady she did very great. We were impressed when we met her last Monday 10/16 /23 the way how she presented herself. She deserves a good raise and and a great promotion. I can see her in the near future Managing Ashley Furniture Store and training other workers to be great sales person. When shopping these are the kind of great attitude and personality we look for, this will make businesses grow.

Breyanna is an excellent sales rep. She is not pressuring and she took her time in assisting us even after stores.

Amazing Customer Service From Breyanna !!!!

Very helpful understanding

I was very happy with the service that I received and I am very pleased with the customer service.

Great experience shopping with Adrianna at Ashley Bay Plaza!! I went in for one item and ended up also purchasing an additional item all due to her patience and diligence. Well done Adrianna!!

Breyanna and Justin was super helpful with my needs and I was able to come in and get everything I needed. Service was great !!!!

Thank you so much Breyanna at the Bay Plaza location! She was so professional and well informed it made my shopping experience AMAZING and easy ! If you want Excellent customer service ask for her ! I’m so happy with my purchases 😃

Great service from John suouffront!!! He's very professional and knowledgeable in advising customers!!!

Breyanna is the best! I came during labor day and she kept following up until I came back to get my dining table

Ashley was very help fully great

The Team is very nice 👍

My rep Mary was very patient and helpful. I love the selection they had even though I have a small space I found to sectional to fit.

Customer service team and sales team will provide you with the best deals

Great customer service.

Pierre was amazing! Very knowledgeable and friendly. If you come in to shop ask for Pierre for a great customer experience

IBN was very helpful and patient overall great service. Ashley has a good selection and fast delivery.

Bad experience trying to return a piece that doesn’t fit on my living room with just 2 days because nobody pick up my calls those 2 days that I was trying to return it, they try everything to sale, but nothing on bring an good costumer experience, plus they sale you way more that the original price same coach was online at the same store $300 less and the other piece $100 less, please make sure when you buy anything from here when you sign what’s the real price

Sales person Pat has set us up with success. Best customer service ever. Went above and beyond with info and assisting with final decisions.

Store was very clean and well maintained. Ask for Priscilla! She was beyond amazing and truly made our shopping experience phenomenal!

The manager on shift that evening was excellent she seen what I was looking for she understood she made sure I was able to get item off online thank you sorry I don’t remember her name god bless her

Breyanna was a great trusted advisor today, she helped me well with gratitude. I appreciate that because theres none like her

My sales person was super nice and patient. She answered all my questions & concerns.

A wonderful smile greeted me as I alighted from the escalator and I was greeted and assisted immediately. I felt valued and appreciated .

My entire shopping experience, from purchase with Johnny S. To delivery this morning, was 1000% better than my disappointment with Ashley during the Pandemic. I will likely go to Ashley for future purchases. Thanks.

Always have a great experience when shopping here!!!

Excellent customer service 👏 👌 The representative was very courteous and professional, great knowledge of the products and services. I highly recommend you to choose Ashley furniture into your home.

Wonderful job thank you for helping us

Excellent service

We almost found everything we were looking for and the people are extremely polite and know what they are doing.

The best experience I have had in a furniture store. John was the best

Patrick from bay plaza bronx, floor associate went above and beyond to help me buy my dream bed. He was patient enough to show me many beds and realized one of the showcase beds I really had my eyes on. Patrick was amazing he work with me and now I’m a happy owner of a wonderful bed that I know I will sleep very well on . Thank you Patrick do you amazing work.

Justin’s customer service was beyond amazing! He helped us quickly and efficiently.

Great furniture. Great staff. Shernane Gunter is the very best. I will keep referring people to the store.

I shopped at Ashley furniture store located in the Bronx Bay Plaza mall and experienced outstanding customer service from all the sales reps that attended to me. I bought my mattress to go with an adjustable frame, a couch that I initially ordered and canceled from 1stoppedbedtoom, which I don’t recommend, and a countertop table. All looked like quality furniture that was worth purchasing and I can’t wait to have them delivered to my apartment. I’m glad I had shopped from a reputable manufacturer. Thanks to the Sale Reps and Ashley.

In store experience was a little misleading base on price tag. Overall everything else was good the reps were very professional and customer friendly. I would recommend Ashley's to friends and family.. only thing they do not give anything in appreciation as a first time customer spending so much. My opinion

Pierre was very helpful in the search to get us new couches. Would deff recommend asking for him when shopping at this location.

I had a positive experience working with Breyanna sale associates, she was very helpful with assisting me of getting a new sofa and dinning room set!!! Highly Recommended.

The experience was pleasant .

Sales people here are con artists. Tell you that you pay for insurance or rather extended coverage and they don't apply it when you go to this store. Don't shop here if you want to be ripped off. Contacted customer service and they didn't even have all my furniture I ordered on file. Wonder where my money went.

I’ve always hated shopping, especially with my mom haha. But Pierre was very patient warm and with an amazing attitude through out it all. Thank you so much for making my new apartment feel like home Shena and Family Thank you Pierre

The smoothest purchase with an honest down-to-earth knowledgeable sales rep!

The staff here is wonderful. Unlike other furniture stores they do not pressure you into sales. Brianna and Justin were excellent help in finding what we wanted.

Our sales person Breyanna was extremely helpful. She answered all our questions which helped us to make a very quick and satisfying decision on what we wanted.

The salesperson was very professional and an asset to your company.

Brianna was a great associate and helped us find our perfect couch with ease. She hears out on what you want and is very knowledgeable about industry standard furniture so she has no issues answering questions. She even gave us her phone number in case something goes wrong! Thanks Brianna! We'll definitely come back soon for our bed in the near future.

I walked into Ashley's hoping to find a unique bedroom set I got off the escalator to the most beautiful smile. It belongs to salesperson Priscilla Asaana. She welcomed me and from there I felt like I was with family. She stuck with me with all her expertise. I found my dream bedroom set. Thank you Priscilla. You were awesome. The manager was also very nice. Thank you. Keep up the great work. Ashley's is the place to go for all your furniture shopping needs.

Dear Brianna, We thank you for your beautiful selection of the sofa bed that I purchased. I am sure that I will enjoy it. The only negative comment that I have is that the shipping fee should have been included in the purchase.

The commitment of Ashley to offering a customized shopping experience is what truly sets them apart. Breyanna & Michelle spent time getting to know my tastes and requirements, making sure I found pieces that not only complemented my aesthetic but also seamlessly complemented my living room. The process of buying became pleasurable and stress-free thanks to this attention to detail.

It was great experience for me. The sales representative was very courteous knowledgeable and answered all my questions and took care of in a timely manner.

I love my new furniture. Ashley's delivered it on time and completed the job within 30 mintues...

Hard pass on this location

I ordered the Lettner light gray bedroom set. I'm usually very indecisive and Breyanna, helped me tremendously. Breyanna, was very professional and pointed out the pros and cons to help me decide. This was my second visit in 2 days and I'm glad Breyanna was able to help me.

Breyanna and John were incredibly helpful and provided exceptional service. Their advice was pivotal in purchasing a living room set for my home. I would highly recommend them to friends and family!

Professional and Excellent customer service. Thank you Adriana !

It was excellent

My husband and I walked in just to have a look, not looking to buy anything in particular (we didn’t really need anything). Breyanna gave us a great customer service, Bubbly personality, very pleasant and helpful. She taught us about pillows and mattresses things we had no idea about it, it was very informative. We didn’t buy the mattress or pillows, but we got a few bits for our house.

Andy was professional and kind

Justin was amazing. He helped us chose out items and he was so knowledgeable with all the different materials and products on the floor. Id recommend this Ashley’s to everyone. He was friendly and respectful. He even offered us coffee. I very happy with my choices. There was no doubt. Thanks to Justin

Unfortunately, I never received a call from management regarding my purchase. The customer service at this store is practically non-existent.

It was great, Justin is very polite and knowledgeable, thank you for having so one nice and nice

Beautiful atmosphere very professional complete ASAP. I had an appointment and it went smooth. Didn’t leave any detail out recommend them learn professional.

Jeffrey was a Professional, Very Informative, and Efficient.

Brianna was nice and well spoken, had very good knowledge on every furniture. Way to go. Great job!

Great customer service, and very informative

Love this pl. Great Quality Furniture! Great and Friendly Salesman associates! Thanks Jeffrey and Justin you guys were Great! I’m coming back soon!

Always extremely efficient. The quality of items is always great and beautiful! Justin is an amazing employee!

The agent who dealt with was very respectful patient and professional.He made me feel relaxed and comfortable.He also was articulate and wasn't forceful but allowed me choose and make up decision easily.We need more like him.

Great store and good furniture! I would highly recommend to others. When the furniture was delivered, they set it up very nicely.

Breanna is very polite, she is a good customer representative.

Breyanna and John were amazing. Super helpful, great energy and they made the furniture shopping experience for my mom and I really great. Highly recommend!

Excellent customer service, professional and knowledgeable. Helped me find exactly what I wanted ! Great price too!

Upon arriving to this location, myself and my wife were greeted by Adrianna who was very welcoming. In addition to Adrianna, we were also introduced to John to help assist with our bed selections for our new apartment. I gotta say that the experience was the most gratifying that I've ever experienced. Both sales representatives were informative, kind, social and wanted the best for us. When going to furniture stores, you know in sales they fight for commission and they just care about closing. However, this felt like it wasn't just a transaction. Both Adrianna and John provided the best of the best. Therefore, if you go to Ashley Furniture in Bay Plaza, go to either one or ask for both.

Just had the best furniture buying experience ever. Pricilla and Julie were amazing, they knew all about the furniture and mattresses they were showing us and kept us laughing the whole time.

Quality furniture! We got our sofa, beds, and mattresses all delivered to our doorstep with installation without any issues. Priscilla our sales associate was very helpful and always responds quickly to all our inquiries.

Julie the manager and Andy were very helpful and she was very pretty 10/10 would recommend if help is needed here.

I had a problem with a bedroom set. I tried so hard to call different numbers, to no avail. I walked in the Bay Plaza store. I asked for a manager. Julie store manager is amazing! Great customer service. Way to goooo! Julie is the best! She listened, listened and listened!!!! Will Shop there again....

The sales person was excellent. Very experienced and loves what she does.

Julie was Excellent she has so much patience and I was there for almost 3 hours and he was very good also very well mannered both of them very professional I recommend Ashley for anyone and I could recommend that you guys come see Julie

This review is in regard to the customer service, not the furniture. The furniture has always been a great quality from Ashley's. My husband and I recently went into the store in Bay Plaza to see a set visually before purchasing. When we entered, Priscilla greeted us warmly and told us to see her if we have any questions. I appreciated her calmness and for not being too pushy. Once we couldn't find the set we wanted we asked for her assistance and she told us it wasn't on the floor. She did show us a model that was made of the same material for us to compare, which was appreciated as it helped us realize we need to look for another option. Priscilla showed us a set that was around the same color but with a better material and we instantly loved it. She gave us the sale price and when we were on the fence on whether we should buy, Priscilla made the mistake of calling her "floor manager" to see what she can do. While I don't have her name, I overheard her talking to her team as we browsed and she was loud, unprofessional and a little rude, so when she walked over I knew we were in for it. Her sales tactic is to bully customers into buying things because they are so "rare." She walked over and said "I understand you fell in love with a set so you came back to see it again" definitely wasn't the scenario but I'll proceed. "You're lucky it's this price" "If you can't afford it, you can always buy another set that is cheaper" "You won't find it anywhere else" she ran through these lines like she was reading a script. So I bluntly asked "So you are saying all of this because you can't anything about the price?" She said yes. I mentioned that our latest experience at Raymour and Flannigan where they were able to lower the cost of our bedroom set and she respond with "Yeah they can lie to you when it always the price offered" As an HR professional, this "floor manager" is a HR nightmare and she definitely requires training. The last item that finally made us leave was when she assumed we needed financing and once again said "If you don't have the money, we have financing options" I asked if there was a discount if we paid upfront and her response was "we are all adults, you said you just bought a bedroom set and are moving financing is definitely the option." Long story short: Ashley's furniture is literally sold at almost EVERY furniture retailer and I was able to get my living room set from another distributor at a better price. Customer Service and courtesy (as shown by Priscilla) should be awarded, but the likes of the "floor manager" is the reason people aren't buying in the stores as much as they used to. Ashley's Furniture be warned of your HR mess at the Bay Plaza location.

Justin was very informative, knowledgeable, patient, and overall provided great customer experience!

My great experience with Ashley ,has been amazing, the furniture is durable. Very please

the young man and the lady was awesome. They did a pretty good job. I appreciate what they did for us last night. God bless both of them.

I really appreciated the service I got at Ashley Bronx. Was greeted by All the staff. Was helped by Andy and Justin came on as his team member and they told me everything about the tempur-pedic mattress while I laid on it . Very comfortable. They won, I purchased it and a living room set. They also allow you to see if you'll be able to finance it. Very pleasant experience. Thank you guys and the staff that was there.

THE SALE'S REP'S AT ASHLEY WERE TERRIFIC, AND VERY COURTEOUS AND POLITE AND THERE HOSPITALITY WAS GREAT. I AM VERY GRATEFUL, THANK YOU KINDLY, DAVID MIRANDA, THUMBS UP 👍

I was able to get what I needed and the representative was very patient and helpful in the process

Tremendous

Kevin is the best sale person in Ashley Furnitures. His customer service is awesome and I thank him for helping my family and I with our selections at the store. Thank you, Kevin.

Andy and Julie are the best thanks for taking your time and helping me with my needs .... awesome sale team 🥰🥰

Breyanna was fantastic! She was patient, kind and very informative! I loved my Ashley's experience ❤️

Warm and friendly representatives that provided excellent service.

We just like this store because we found what we want.The sale guy was very positive and polite.Thank you guys.

My salesman was helpful but gave me space I needed to think. No pressure and the furniture was beautiful.

Everyone is very cordial, and well informed The Customer Service Representative I've had the pleasure of speaking with in this store has listened to me and have never been in a rush to make a sale I appreciate that 🙏🏾

Excellent customer service and a timely delivery.

My experience at Ashley Store was exceptional and John made it possible.

Really professional staff, no gimmick, straight forward!

Good

Good overall

Justin the sales person is very knowledgeable and helpful.He make sure we got exactly what we were looking for and for the best price possible.Thank you

DO NOT BUY FROM HERE! I went in this store to purchase a couch for my living room. They are quick to sell you furniture, open up credit line, and schedule delivery date. They never once mention door measurements therefore at the time of delivery the guys could not bring the couch in. All the salesperson said was they were going to set up. I have been going back and forth with their customer service reps which are extremely rude and still waiting for manager from the store to reach out to me. ITS BEEN OVER 2 WEEKS!!!! NO COUCH, NO PHONE CALL FROM MANAGER, AND IF I WANT TO CANCEL, THEY WILL KEEP THE DELIVERY FEE. Seriously?? It was not my fault!!! SMH ON ASHLEY NOW IM IN THE LIMBO

What I can say that the salesman was very polite and kindness. I loved the qualities of the furnitures and varieties. Thanks

Breyanna was great! Took her time with me and helped me with all the details and waited till my decision was made

Adrianna and the manager Jim were great 👍 very professional 👏 and patient. They really listen to you when making your selection and make sure you get a great deal.

Jeffery greeted me with a welcoming smile and was a pleasure working with. He made my purchase a pleasure in doing business with Ashley. Keep up the good work!

Stopped by this past weekend shopping for a sofa for my mom. Amin was very helpful and professional. He took the time to show us several sofas. He made us feel like valued customers. We purchased a sofa and later I found the same item at a lower price. Amin matched the advertised price. Once again providing us with great service.

Angel and Sheri were great! Not overly aggressive in the sales pitch! Very informative! Definitely a positive experience!

I spent $9000 on furniture and the manger refused for the salesperson to give me 100 painting as a thank you.

Shernane Gunter is the most helpful, informed, and kind representative. She was able to support me in finding the best furniture for my entire apartment!

The experience was second to none it was extremely sweet the staff is very friendly and kind and very helpful Pricilla she is a great customer representative for Ashley store in

Very Polite considerate and knowledgeable of the furniture offered everything so I got everything the discount the extra coverage and to have my delivery in good time

Reginald and the staff were extremely helpful and very knowledgeable!

My experience with Ashley Store in the Bronx over by co op city was great awesome I will recommend anyone there

I was very satisfied with the customer service I received at Ashley’s. The sales associate that helped me was friendly, very welcoming. He listened to my needs and helped me find exactly what I was looking for in a sectional. At the same time was excellent with my kids, as was other staff members, whenever my kids were bored and made it almost impossible for me to shop. Staff was kid friendly. I appreciate that as well. Thank you Ashley’s, it was a good experience.

If I could give no stars I would. If you need to buy furniture I would recommend you save yourself the headache and buy somewhere else. The sales rep that attended us was new a very nice but the manager that assisted her apparently can't tell left from right. We bought a sectional couch and he told us we would get to choose what side to put the chase in when they come to deliver. On delivery the installer said it can only go on the side that was placed on the order. Putting that aside there's so much that has gone wrong with this order. First they called us passed the delivery time scheduled to say their truck broke down but that we would be the first stop the next day at 5:30am. They didn't actually come untill like 7 or 8am. Total waste of time. They assembled our furniture and don't even have the common decency to tell us that some of the parts are broken. In fact they made sure to sneakily hide it and make it look like it was put together right. Naturally I call to get it serviced. They tell me to send pictures, which I do, and then tell me to call back for clarification on what pieces they need to order but when I call back it's like talking to a wall. They say I'll get a call back but they don't call back. The customer service is truly disgusting and they are incredibly rude and unhelpful. I had to call back again and finally someone there was not incompetent and helped clarify with me all the pieces that needed to be ordered and added them on a separate order and had the common decency to explain how the process will move forward after this. Now I'm waiting for the pieces to arrive for them to come and service everything but I wouldn't be surprised if they somehow find a way to mess this up and make it much more difficult than it has to be. Like I said save yourself the time and headache. I know for as long as I live I will never buy furniture from this place again. Update: It is now July. Honestly the incompetence knows no bounds. First they send me the wrong replacement part twice even though I told them the item through picture, item number, description, by phone and email. They also sent me a broken replacement piece. Then when I finally have all the correct pieces I call and the customer service agent says they only have 1 day available to fo the rapirs. No future dates. As if my world is supposed to revolve around them. They should be working with the customer to find a date that works for both. It's been months since I have been dealing with this absolute trash customer service.

Priscilla Asaana has very great customer service skill she's very polite very professional she very familiar with the products in the store she make sure you're satisfy with the items you choose I'm a very very greatful and satisfied. I would highly recommend her if you are looking for furniture.

Justin.. shernane ..Richelle i would like to recommend these 3 person very intelligent they go above and beyond .. Ashley store has great staff... Iam leon myton thanks guys 👍 great job

As soon as I walked in I was greeted professionally. My sales rep was respectful and walked me over to what I was lookomg for. He was able to assist me and help me make a decision that I was very helpful with. My purchase was easy and affordable.

(Translated by Google) It was a very good experience thanks for the attention provided excellent work (Original) Resultó una muy buena experiencia gracias por la atención brindada excelente trabajo

Priscilla was a great help! She was super knowledgeable and friendly. She made the shopping experience very pleasant. Great customer service!

My sale person was excellent courteous attention to detail 👏 and pleasant 😊

Kevin was a very polite person

Service was great! I had salesman Angel Mora..I will definitely, be patronizing this store in the future..Tamiek Pearson

Shernane was very knowledgeable about the merchandise and a pleasant trusted advisor. I would recommend her services.

Outstanding customer service she helped me with everything I needed and was very patient

The Ashley representative took his time to show us what we really wanted, even though we changed our minds a few times, he was very patient and courteous.

Christopher Lugo was patient and very professional. He answered all my questions and made our tempurpedic purchase a confident decision. Thanks again. Chris.

Mr. Kevin was very helpful and exceptional professionalism. Experience was pleasant.

Great customer service. Everyone was so welcoming. Loved my bedroom set

Bought 2 Mattresses and 2 bases.. Shernane was the most informed, most polite advisor I’ve had to deal with.. They should really make her a manager.. The best experience I’ve had customer service-wise

Kind, Patient and explained everything clearly

It was a good experience the staff was good 👍

I loved my experience at Ashley’s I was greeted by a knowledgeable salesman Glenn Buckner very patient showed me some mattresses and a bedroom set that me and my wife absolutely love, definitely coming back for more furniture.

The salesman Nef was excellent and very helpful without being pushy.

The place is a furniture store which is nothing it's the person that took care of us he was excellent wonderful not arrogant like some of them didn't follow us around like like a bee with honey which is annoying he was a wonderful wonderful salesman he's an asset to your company thank you for hiring him

My experience with this Ashley at Baychester mall was excellent all my furniture needs were taken care of. I highly recommend this store.

Awesome experience. Got everything I wanted. David was super knowledgeable!!

Daryel is the best customer service, he's very intelligent and attentive, I'll shop back at Ashley because of him..

Nef was absolutely amazing. I wanted a bed that made me feel like I was in a 5 star hotel. And now I have amazing cloud bed. He’s my angel that is gonna give me heavenly night sleep.

Amazing 10 stars. I didn’t have any plan to make any purchases today 100% committed to walking out empty handed but Nef had great intentions and shared his own opinions on how to organize a room and why a bed is perfect first. He was very patient with us, he took us around the entire store let us browse all things and in the end made us a deal we could not refuse. 10/10 would shop here again and Nef will help us again.

I was threat so well I am so happy !!!100% Very happy 😊

This store is terrible!!!! It has the worst customer service ever!!!!!

Helpful, nice constumer service!

If you are looking for a mattress and are looking for someone who knows what they’re talking about? Christopher is your guy. He’s so knowledgeable and helpful. He was kind and patient. If you’re looking for someone to help you with furniture and gives you their honest opinion? Talk to Rochelle. She’s awesome. She’s sweet and down to earth. Love going to Ashley’s for my furniture needs.

The staff was friendly, courteous, and well-knowledgeable about their products.

Very good costumer service

Great service and help. Awesome show room.

If you are looking for Good Service and great customer support Salinas is the perfect salesperson. She greets you with a smile and she is willing to answer all your questions about furniture.

Salesman Chavez was very helpful and took his time assisting. Impeccable Customer Service overall.

The sale workers they are an amazing team they explained everything down to the end I’m so blessed to have come here they are a blessed team thank you 😊

Matt and Chris were amazing at their job, amazing product knowledge , great personalities , will definitely recommend.

Amazing experience, great service. Matt was amazing, such a gentleman, educated and knowledgeable. The prices and terms were excellent. Totally recommend shopping there and will continue to shop there for any other needs.

Stefanie was great ,price was negotiated and delivery impeccable

Sales Associate Tyson was knowledgeable and displayed so much patience when another customer got out of hand at the his desk. Good temperament Tyson!

Prices a little high

Shernane was great. Felt at ease with her.

Glenn my trusted advisor was very helpful, courteous, mannnerable with great customer services skil. Overall my experience was Very pleasant ☺️

My experience was great I would recommend it to a friend

Very good customer service. Mr. Daniel N. Is very professional. Thank you

I had a great experience until delivery time. They didn't show, but did call, once to tell me they'd be late, but assured me, I'd have it today. Now the truck broke down 👎 and it's rescheduled for Tuesday.

Christopher was amazing. He's personable, knowledgeable and super friendly. He deserves a raise.

Great service and very polite.

very nice salesperson

Christopher Lugo did an amazing job went above and beyond to help me with my first furniture purchase.

Love ashleys

Lovely store wouldn't shop any where else

Good experience

Best delivery received, fast, on time and respectful.

Did not receive the correct mirror I wanted

Delivery great!

Chavez and Richelle Ann is AWESOME and very knowledgeable! You will not leave the store with any doubts about your purchase.

Had Christopher as a salesman, he was very courteous and helpful

I had a wonderful experience shopping at Ashley. The customer service is excellent and the furniture is great

My visit to Ashley store with my family was very nice. The staff was very professional and gave us all details about the service.

Walking into Ashley store at Bay Plaza was a wonderful experience,the customer service was real great,John L took his time to show us different options until we felt comfortable with our choice then comes Shernane and Richelle Ann to help finish the process, I would love that every business customer service would emulate the courtesy we receive at Ashley nuff respect to the team.

Good quality furniture wonderful prices

Great customer service

Christian was our representative, he was very helpful in helping me. I was at the store the day before so I knew what I wanted but, I wanted to try some different recliners to make sure. He explained to me what I needed to know to make my decision. So I did and it's coming Monday. Can't wait.

It was a great experience

The staff at this location was amazing. Russell was very informed on the product and helped select the right bed/Mattress combo. Shernane also assisted in a super easy and painless purchasing process. Thanks guys!!!

A comforting, knowledgeable and patient environment. I am very happy with my selections

friendly staff, beautiful Funiture

(Translated by Google) very good excellent (Original) Muy bueno excelente

So far so good

Russ was amazing to work with! He instantly was a pleasure to speak with and he helped my fiancé I get everything we need! An amazing guy and a big help!

John LaMarca was AMAZING!!!!!!! He really made purchasing furniture for my new home a breeze. He listened to what I wanted and guided me to the perfect couch. I didn't feel pressured AT ALL!!! He was honestly an absolute pleasure to work with.

Good variety of items, great service

This is the worst experience I’ve had purchasing furniture, especially at Ashley. I’ve purchased so many items from Ashley that this is really disappointing. We went into this location to buy a bed for our son . Our salesman was Ahmed Essaid . Long story short he wasn’t much help , I felt like someone robbed me . He was dealing with another customer at the same time ( the store wasn’t busy ) I felt like , all he did was took out credit card . Honestly after making the purchase I really wasn’t happy . I think once I started to feel that way I should’ve just walked out . the delivery information was all wrong from what was given . The info on the receipt wasn’t what they had , how is that possible. The bed wasn’t put together , if fell apart . A tech had to come out . Just overall bad experience!!!!

Awesome folks.

Bay plaza was the best experience and I Ashley's furniture that I've been to in a long time. Manager and staff was very pleasant and waited around with me for at least two hours for me to make up my decision. Great help all around helping me envision my new home. Glad I made the choice to go there last minute.

I had the best experience today shopping for a recliner for my dad. Russell Riley was my sale advisor and his charming personality and keen knowledge of items I wanted purchase made it easy for me to decide what I wanted to purchase for my dad. I also decided that I’m going to purchase bedroom furniture next month. I really like the atmosphere at that location. All the staff were attentive and friendly. I was even offered a cup of Starbucks coffee!!!

Very quick set up theses guys were professional

good

Customer representatives could be more polite and hospital...

Amin is excellent. Loved his energy, patience, and thoughtfulness.

From the purchase to delivery everything was smooth and fast.

Really very disappointed. I close the purchase today in store. I just realize that if I make the same purchase on your website would be 562,78 USD cheaper. I except that someone from Ashley call me tomorrow first time in the morning before to proceed in a different manner. Franco Cerliani. Price paid 4949.27 USD. Price on Ashley’s website 4386.49. Shameful.

Horrible experience. I visited the bay plaza store in the Bronx. I was in the store for awhile trying to decide what furniture best suited me. The sales rep showed me one that I really liked, and I finally decided that was the . I was at work when the merchandise was delivered, when I got home in the evening I messaged the sales rep to let her know that the merchandise that I received was not the one I ordered. She did not respond. I was unable to get to the store on time I went back a few days later to let them know I needed and exchange I needed what I ordered and they said they could do nothing to help me. I called customer service. I sent pics via email to show them everything was mismatched and they still say they can’t do anything to help me. Mind you I went back within 2 weeks. It’s very disheartening that I spent all this time trying to get something for my new apt. And still received the wrong thing. The bed was damaged and I didn’t even mention that all I wanted was for me to get exactly what I ordered. My experience was horrible. Customer service is bad and I’m never going back to an Ashley furniture store again. I wasn’t asking to return I needed what I ordered. Don’t buy from Ashley furniture. They’ll mess up your order and give you what they want and you can’t do nothing about it. Very disappointed!

I decided to be more intentional with my sofa purchase this time and did a lot of online research before going to the store. I've purchased sofas from Bob's discount and Raymour and Flanigan. Being unhappy with my prior purchases, this time I figured let me give Ashley Furniture a try. With more intention, I was all over the store going back and forth sitting laying throwing myself all over the sofas to make my decision. For the first time it was actually fun to shop for sofas and I don't know why I haven't done it this way before. The staff that helped were very knowledgeable and kind. Allowing my crazy self to do what I needed to do in order to come to a decision and asking me all the right questions including door dimensions for delivery. I learned I needed it to come dismantled and get built in my home in order to fit the elevator. When I was ready to decide, she was there helping me finalize my purchase. I was really happy with the fact that the sofa I had researched online was in the showroom to try it out. But I was torn between two styles. It took me a whole hour to finally make my decision and after receiving my delivery today I'm very happy with my decision. Sturdy and comfortable with lovely neutral stone color and size that fits my decor and theme. I hope that I feel the same for years to come since nowadays quality suffers with longevity. My fingers are crossed that this time that is not the case!

10 out 10! I would recommend 💖

Bay Plaza Ashley is Top Notch. I got my livingroom, bedroom, and furniture for my attic all at this location.

Ordered a bedroom set for my son and sales associate Janicia Ottley was great! She was patient and answered all of my questions. She was knowledgeable and definitely knew her stuff! I called to have my delivery date moved up and I received the furniture today with no delays or setbacks! I would totally recommend Ashley’s at Bay Plaza.

All the salea representatives were very polite and helpful. They answered all my questions and was very patient with me until I decided on the mattress and frame..

When walking into this Ashley store I couldn’t have asked for a better trusted advisor than Salwa Bseiso. She was thorough and welcoming from beginning to end. Her knowledgeable and clear professionalism brought me comfort knowing the purchase I did was exciting and just what I was looking for. Would definitely recommend my friends and family to come to the store. High quality service effortlessly and flawlessly.

Nice furniture but didn't find what I was looking for

The worst experience ever. The sales person placed wrong item code and it took 3 months and several delivery appointments to get a bed order corrected. Do not spend your $$ & time with this horrible company.

Very satisfied with my purchase and the service!! Highly recommended!

Ashley lo mejor para el hogar buen servicio y entrega al 100% seguro rapido y confiable.

Friendly staff very efficient and professional

The salesman was very helpful and detailed when explaining their policy likewise the different deals in making your dollars goes a long way. Especially when you are a conservative and frugal spender like myself.

We ordered from Ashley’s and it was so amazing Amin was very professional and friendly he sold us at first glance

If you live in a small building with small access points this is the store for you. They can garuntee delivery of any furniture on the floor which is amazing because they have a great selection. You can pay out right or finance, and the delivery is usually within the week. The sales man, i think his name is Jose was fantastic! He was knowledgeable, patient and friendly. He did not try to pressure sell us so it was a very comfortable shopping experience. The delivery crew came and they were efficient, kind and professional. Definitely going back to Ashley's Bay Plaza for sure!

Sales lady who took care of me was excellent. Very happy with her service.

they are super amazing very welcoming

I recently moved to a new apartment upstate New York and I decided to patronize Ashley furnitures. Their extremely rude customer service team have one goal in mind… to upsell you as a customer. They are not focused on customer satisfaction at all. Also, they’re extremely bad at quality control of their items thereby sending you damaged items and hiding vital information that would help you make a firm decision as a customer. I bought two Sofas and a love seat from Ashley and not one of their team members brought up door measurements. I thought the sofa would come in dismantled and they would put it together inside the house but Ashley came with the furniture fully mantled. Knowing fully well that most fully mantled sofas would not fit most doors. So right there they said there’s an extra service cost of about $300 to dismantle each sofa and put them back together inside. They then offered that the love seat could fit my narrow stairway and door. The crew eventually damaged the love seat while bringing in the love seat due to them squeezing it in through the stairway. I contacted the store that I’ll like return this love seat and buy three other more expensive ones but they refused to help in any way by saying all sales are final. Meanwhile this was 3 days after the delivery. I contacted the head office and they said they have a three to seven business day return policy on delivered item but this location still refused to help in any way. The customer service attendant got extremely rude over the phone and became so unwilling to help. Their point is so long as you have the furniture in your home, they don’t care anymore. So before you put your time and money into this company, proceed with caution because their main goal is to upsell you, hide vital information from you, drop their furniture in your apartment and become rude towards you because of their lack of quality control most especially when it comes to products getting damaged on delivery. I’ll never patronize this store any because of how I was treated and also how they treat others in my presence… you can also go through other reviews. Shame on you Ashley on being one of the biggest frauds amongst other fraudulent companies!

IF YOU HAVE ALSO BEEN LIED TO BY ASHLEY FURNITURE AND THIS STORE PLEASE REPLY TO THIS POST. The worst service i have EVER experienced. the store originally told me i was buying real leather, when in fact its fake leather. the store also told me the couch would be good for the next 5-10 years. after one year the couch is so sunkin in you cannot even sit on it. i had to go to the back doctor for my pain due to the couch. i weigh 170 lbs, a couch that is over $1200 should not do this. never buy from ashley furniture. i guarantee you can get a much better couch from any other company. also, they are refusing to exchange the couch for another one. biggest ripoff ive ever experienced. again, do not buy anything from here!!!! Oh, and they also told me if I want the couch fixed that I need to pay out of pocket for a technician. ABSOLUTE JOKE OF A STORE AND COMPANY

Amin was the best help and took his time to show me and my wife the furniture. He did not force us or push us to buy anything. Very respectful gentleman. I will highly recommend Ashly furniture in the bartow ave in the Bronx. Everybody there where great thank you guys.

We had a great experience with sales reps Bianca and John. Their sales approach was authentic and genuine, definitely a great asset to your company, dynamic duo. And their knowledge was right on point. Will definitely return to see them for future purchases. Thanks again!

Breanna was wonderful, great experience.

I went in to just browse and fell in like with a sectional that met my needs. The price was over my budget but the team made it work for me!

Nice collection of furniture...but expensive but they finance options upto 60 months at 0% interest.

Not too much options however one of the best furniture store that we visited. Liked the promise of quick delivery

I give them all another five stars and five thumbs up. R. A.

Ladies were very professional and concerned. Love it. Thank you so much 💕

Ashley is the best

The sales rep Janicia Ottley was very knowledgeable and paid attention to my needs and recommended the best mattress for my back problem.

Jose and staff are very friendly, professional and knowledgeable including delivery personnel!!

Great customer service, quick delivery.

Shernane is one of the best sales representatives. She provided great costumer service and was patient with me when picking out the furnitures I need for my apartment. Thank you Shernane!

Michael was great!! He was patient and so helpful. He was personable and helped me find the best bed and mattress! Thanks Michael!!

Friendly, fast and easy.

(Translated by Google) Excellent service By the store and the seller Jose Rodríguez (Original) Excelente servicio Por parte de la tienda y el vendedor Jose Rodríguez

Not much of a selection, I expected more. Raised it to 3 Star since staff was helpful and very nice to us when we were there. Fix your showfloor and not everyone wants a recliner, show less of them.

Jose was extremely helpful and patient.

My experience was wonderful

Patrick at the Bay Plaza location provided me with excellent customer service when I purchased my queen bed. The price beat out the competition by far. He made sure I was completely satisfied with my purchase. The delivery team was excellent as well!!! Extremely satisfied customer!!!! Thank you, Mary

So I walked into Ashley's because I couldn't get what I needed from another furniture store. I was greeted by 1 Sales person and he asked Patrick to help me because he was busy. Well I'm thankful that he did! Patrick was very polite, professional, knowledgeable, helpful.... and extremely patient. He really worked with my price range, measurements, and really did his best to help me with the color and size couch I wanted and needed in order for it to be delivered (a delivery failed because the couch could not fit in the elevator nor the stairwell and it was very difficult to get the other store to work with my needs). Thanks Patrick! It is very unfortunate, however, I am editing my initial review because I found out that Patrick had no idea what he was talking about.

Everything is good, and the helpful people are great.

Patrick and Jon was very helpful, polite, and the best customer service I’ve ever had.

Representative John La Marca has been excellent in his customer service. It was a pleasure doing business with him and your team in general. Thank you. Pedro

Went to purchase a sectional sofa with chaise. Jon provided excellent service from the very beginning and walked me through the process of delivery, warranty, etc. I will be back to purchase more furniture for my home.

A great buying experience thanks to patience of Christopher. He was knowledgeable not only in the products I was interested in but also in the regulations for my community . It was the most pleasurable buying experience. I will definitely recommend Ashley.

Christopher & Patrick made my visit absolutely worthwhile. Great customer service and great energy from both gentlemen.

Excellent service

My experience was very good customer service was excellent I enjoyed it I enjoyed the service

This is a great location. As soon as I walked in I was greeted by a gentleman named Amin. I knew what I was looking for and asked him for assistance finding the item on the floor. He was able to match the price listing as their website entailed. Amin was super helpful and friendly. I was very pleased with my purchase. Thank you to management for approving the sale price. I can’t wait to receive my glider recliner. My newborn will thank me for it! I recommend this location and ask for Amin you won’t be disappointed. *Update* 7/1/22 Their repair services take forever! I received a faulty recliner. I reported it immediately (within an hour of receiving it) to the delivery guy who said someone will be In touch. That was not the case because there wasnt a ticket in the system when I called 5 days later! It took about a week for someone to reach out to me before they scheduled a tech to come and observe the piece. Waited an extra week for that. Then the following week the tech’s order was processed for a replacement. Also no one called me to inform me it’s status. I had to call a week later to find out what was up with my replacement part! Then I’m told it takes 7-10 days to be processed. Now my piece is being delivered on day 13 by FedEx. The worse part I live in a small apartment and the tech can’t come over until four days from now! What the heck!? I have a baby in my home I can’t have large boxes laying around like this. SHAME ON YOU ASHLEY’s. I won’t ever buy from you again. It took them a whole month and a week to complete this task. This was their issue for their lack of quality checks.

Chavez Bembridge was was helpful and courteous throughout the buying process

Very fast and efficient service! John L. Was immediately available, knowledgeable and helped me pick out great items. I came in for just a dresser and ended up leaving with a dresser, nightstand and couch set for my new house! Awesome service.

So overall I think Ashley’s is a awesome place it does have its downs as far as the service but the lead rep that helped me Tiana I believe was her name she is outgoing very professional helped with more then I could ask for ! Thanks will be back for sure

They do not hace words. They said a thing and when you make the purchase is another thing. They haved bad Custumer service. I call twoo weeeks ago and still waiting for the call back.

I would give it zero stars if I could. Absolutely no professionalism in this store, went to speak with two associates to help us resolve an issue with an order that weren’t working that day. So, the manager, Hector, made an appointment for us with them the next day and when I come back the next day, those two associates weren't even in the store. Absolutely ridiculous that I had to drive all the way there for no reason at all and when I went to speak to him about it he was “busy” talking to a client when he was literally just walking around and then had a meeting all of a sudden with another employee after I spoke up about it. Will never come back here.

Best store in New York I get all what I need in place ❤️❤️❤️

Excellent

As for Michael. He was pleasant and super helpful. I didn’t feel pressured to purchase. I can’t wait until my furniture arrives.

Ann was a big help she was great at helping us out

The sale's Rep was very helpful in everything we had asked her about she will be recommend(Richelle ann)

Let me tell you about the TOP TIER CUSTOMER SERVICE my family and I received at Ashley Outlet at 2233 Flatbush Ave. My family and I walked into Ashley Outlet 10 mins prior to closing and not one time did we hear anyone say we’re closing in 10 mins. We were immediately greeted by Denis with a smile and he began asking questions about our needs. My mother gave him the breakdown of her needs and he casually walked us around the store to potential check out different living room sets. Then Denis introduced us to Ernest who assisted us as well and together both of these gentlemen provided TOP TIER CUSTOMER SERVICE. I’ve never received customer service at this level before at a furniture store and I applaud these men. They both ended up staying almost an hour late and not once did either of them complain. Thank you Denis and Ernest!!!! My family and I greatly appreciate your hard work. Ashley needs to reward these men for their outstanding TOP TIER CUSTOMER SERVICE!!

I was greeted as soon as I reach the top of the escalator. Customer service was phenomenal.

They are having a wonderful sale now.

Went looking for some sectionals for my new apt I just moved into. Abdul took the time out to greet my family and I, asked exactly what I was looking for, and showed me all the store had to offer. Even got Jose involved who was just as welcoming and also very helpful, he even offered to help me decorate my new place. Even tho I didnt find the exact sectional I wanted that paticular day, they invited me back into their showroom to explore even more options. Not only did Abdul help me land on the perfect sectional that day, he ensured that the sofa would be delievered to me just in time for the superbowl. Overall my family and I had an superb experience and will definitely will be back to furnish the rest of our place with ashley. 100% reccomended by me.

Very nice and helpful

The sale people are very helpful and nice to you

I personally had an amazing experience, David(manager) and Abdul both where very helpful, there customer service was excellent, they where both very informative towards my purchase.. they made sure I felt like at home. Thank you guy. Best experience..

I walked into Ashley’s with a slim idea of what exactly I wanted for my new apartment. Luckily for me, I was greeted and assisted by Abdul. Abdul was not only extremely professional and polite, he was also very patient and respectful. Abdul did not overcrowd me or overwhelm me, instead he made me feel comfortable and assured me that I can take as long as I need to look around. Eventually, with his help and David’s help (who he called over for confirmation of financing questions) I found my bedroom set. The process was quick and easy. Abdul and David were doing their job excellently and truly helped my husband and I. We felt at ease and all our questions were answered. My advice to anyone looking for furniture, please go to Ashley’s in Bay Plaza (Bronx, NY) and ask for Abdul and David. Trust me you won’t regret it!!

I had a wonderful experience. The employee was extremely helpful in every possible way.

The salesman Chavez was professional and did not pressure me into purchasing anything at Ashley Furniture in the Bronx. He was thorough and made my time pleasurable and with ease. Thank you.

David was the best! Highly recommended.

David and Christopher was very helpful in detail. Welcoming approach and hospitality was on point. Would definitely recommend them as friends in my near future.

I had a wonderful experience at Ashley Furniture store in Bay plaza mall, Bronx, N.Y. Manager Chavez & sales rep. Eker Paredes. They were both gentlemen. very nice & professional. They provided me with excellent customer service, friendliness & excellent deal prices. I couldn't believe the great deals.. They were very helpful. I will always go back & I highly recommend.

The sales staff if great everyone is very pleasant. They helped take the stress out of purchasing home furniture and did not try to oversell me on anything

Very professional n kind very satisfied with my purchase

I am very much impress with the level of customer service and delivery with the Ashley’s team, they were punctual when it comes to timing, they listened to ur wants and needs and executed very well and the mannerism has not gone unnoticed as well. If shopping for furniture I recommend Ashley’s thank u Rochelle from Ashley’s bay plaza for going up and beyond and making our shopping experience one to remember!

Love Ashley furnitures. Their sales men are ver patient and professional. Ashley has variety of furnitures that makes it easy for you to make a choice. You won’t regret doing business with Ashley. My sales guy Christopher is a perfect gentleman.

John was very nice and helpful!! got me exactly what I was looking for & was very pleasant throughout the entire process! If you go to this location, ask for John!

Wow!!!! Is all I can say! When I say Jose went the extra mile providing outstanding customer service!!! He went above and beyond to satisfy my needs! I will definitely be returning for sure! Thank you so much Jose! You are greatly appreciated!! (Give home a raise!!!)

Worse service . Over a month now and they still havent payed me a refund I was supposed to get even after calling numerous times.

Super awesome!!!!!!

Excellent customer service from Ashley Furniture. I am very pleased with their merchandise and delivery services .

Its was a good experience, no one was on top of me pushing sales, I along with my wife was able to walk around, browse around until we saw what we wanted, the sales person was very polite and helpful and a sale was made...ive shopped Ashleys before and was satisfied then and I am satisfied now....

I will Never purchase any furniture there again. When I tried ti use the warranty that I purchased they put me through hell. Never ending phone calls and store visits. Good luck

We had a great experience at Ashley's at Bay Plaza today, and were assisted by the most friendly, understanding, patient and accommodating sales person, Jamie Alcantara. We are very demanding and not easy to please, but Jamie, never gave up on us and helped us find what we were looking for. Thank you for your help.

love my sofa very comfortable n cushioning

From my shopping experience to the delivery of my furniture, overall my experience was amazing! I will definitely recommend coming to the Bay Plaza location the sales person Adika was very friendly and very helpful.

(Translated by Google) You know I went with my partner who gives me a dining set. We went 11/272021. We bought, they paid and they charged. And today he calls to see when they bring us the order. The girl says that for January. They can believe but we ask for the refund and that the store does not pick up the phone. That they call us in 24 hours. (Original) Saben fui con mi pareja que me regala un juego de comedor . Fuimos 11/272021. Compramos se pagó ya ellos cobraron. Y hoy llama el a ver cuándo nos traen el pedido.La chica dice que para enero.Pueden creer pero pedimos el rembolso y que la tienda no cogen el teléfono . Que nos llaman en 24 horas.

Salwa helped us with our transaction and was very informative and accommodating. We had to change delivery times and she did all the work on her end to make sure it was for our desired date. She maintained good communication throughout the whole process and price matched when there was a lower price available. The delivery team was on time and moved very quickly.

@rochelle Ann was amazing in her service! She was thorough in helping us pick out our bed

From the moment I walked in the door, the staff was very friendly, professional and inviting. My salesperson, Akida, was super helpful and kind! Here's the bad part: DELIVERY!! My furniture delivery keeps getting pushed back. I'm getting pieces here and there. If it's not one thing, it's another! Not to mention the delivery people don't always set up the furniture. On one delivery, the guy left a nightstand in the box in the corner of another room, so I didn't even know it was there. Another delivery the guy didn't set up my recliners so I didn't know where the wires were to plug them all in. On a 3rd delivery, the guy didn't put the table together, instead he left the extra pieces to extend the table on the floor so I had to call for service. And now I'm waiting for my final delivery this Saturday and I was JUST told they're missing pieces that will come in ANOTHER MONTH!! This is crazy! I wish the delivery people were as good as the salespeople.... smh

Absolutely in love with my new bed ! Thank you Chris for your excellent assistance

We had an amazing experience with our rep. She was professional and understood exactly what we wanted. She went above and beyond to make things happen for us. We will be back to purchase more

I won’t even get into how terrible the customer service at this place is. If I could, I would give them a zero star rating!

I honestly am disappointed that I have to write a negative review about my experience. The in-store experience was not bad at all. Chris, who is the mattress specialist was very kind, and helpful in deciding which mattress was best for my mother. I was buying a bed for my mother for Christmas. The sales person, Jaime was also very kind and stood with us the entire time. The cost of the bed was a bit pricey, however, I bought it cause I knew my mother was going to love it. They offered me 12 month's 0% interest on the bed if I financed the bed, so I did it at the price they offered me. The bed itself was a foam sealy mattress with an adjustable base that reclines at the head and feet, as well as having a massage feature. I told Chris that I wanted the exact model that my mother tried out. I felt great about the purchase and my mother was excited about the bed. The experience just goes downhill from here. When the mattress was delivered along with the base, my mother did not realize that the adjustable base was the incorrect one. It did not have the massaging feature that she loved. Upon calling, because at this point the delivery people left, the stores' sales representative said that she will call me back after she investigated. I get a call shortly after and I was informed that Chris accidentally inputted the SKU number wrong and that the base on the receipt was correct but not the one that I had originally wanted. I was told that I would be responsible for the price difference which was over $1000. The store admitted to their mistake. I do not want to pay over $1000 for the mistake of the store. Not only that, I was robbed of the decision to take out the finance for a product that was going to be an extra $1000+. I told them to cancel the entire order and pick up the product because I was not given what was promised. I honestly felt bamboozled. I felt as if the sales representatives were more concerned about me opening up a finance account rather than focusing on their work. Upon calling the store I was informed by the sales person to call customer care. Customer care informed me that I have to deal directly with the store. I have been having this back and forth with the store and customer care for a few days now. The last response I got from the sales representative Jaime was that it is out of her hands and there is nothing her or the store could do for me, that corporate will be reaching out to me. I contacted customer service once more and they informed me that the store has not indicated to customer care or corporate responsibility for this and they are still waiting for a reply. At this point I am still waiting for a response about how to proceed. I am so disappointed that the store cannot simply allow me to return everything for their mistake. DO NOT COME HERE. THEY WILL BE EXTRA KIND TO YOU UPON ARRIVAL TO GET A SALE OUT OF YOU. HOWEVER, ONCE THE SALE IS COMPLETED AND DELIVERY IS MADE, THEY DO NOT HELP. IF YOU DO DECIDE TO PURCHASE SOMETHING HERE, MAKE SURE EVERYTHING IS GOOD UPON DELIVERY. CHECK EVERYTHING, INCLUDING THE REMOTE THAT COMES WITH THE BED. LAST BUT NOT LEAST, DO NOT TAKE HELP FROM CHRIS. HE WAS THE ONE WHO MESSED UP THE ORDER ACCORDING TO THEIR SALES PERSON, JAIME.

It was a great shopping experience. Furniture shopping can be a hassle but they made it easy. Great customer service as well.

The Sales person Rosette was awesome. She was so helpful and patient because I was undecided. I am very pleased with my experience at Ashley Furniture. Ms Rosette made me feel like a valued customer

Shernane was very helpful and very nice. She’s GREAT 👍🏽

From the store showroom to the furniture being delivered. The experience was great. Easiest shopping experience for furniture I've ever had. Thank You Ashley Home Store.

I had a great experience at Ashley Home and furniture in Co op city , Sheinane the customer service Represnative was so kind and helpful and definitely persuasive I was very grateful and look forward too her business again .

Wonderful, resourceful sales person William Parris, and really knowledgeable about prices etc

Briana was our personal shopper. She was amazing, she understood our needs. She was patients with our niece and nephew that were with us. She execute it our dream home look perfectly while also giving us the best deal for our budget. Thank you Bri!!!!

The worst furniture shopping experience ever. I would never go back here. My delivery date was rescheduled multiple times and the delivery staff since they are a separate entity from Ashley furniture they have the right to refuse to deliver your items. I spoke with several individuals from customer care and they told me it was nothing they can do. The driver claimed they were 4 minutes away to refuse to come into my building over an incident that occurred a block away. I spoke with Anthony at customer care who stated they would come back later in the day for me to call back hours later and be told the are refusing to come back today. I took a day off of work and threw away my mattress. I now have to wait until Monday and take another day off of work because the delivery staff has the right to make the final decision on if they “feel” like making a delivery. Ashley’s has no control of when deliveries occur. This is just my delivery experience which I haven’t event began to discuss my purchasing experience which was not easy as well. Buyer be aware.

(Translated by Google) Yacara is very attentive and friendly and diligent, always attentive to details and fast (Original) Yacara es muy atenta y amable y diligente siempre pendiente a los detalles y rápido

The workers at BayPlaza were amazing. They were very patient and willing to work with my partner and I as we debated between things. They were funny and overall helpful. Couldn’t have asked for a better experience.

i just purchased a couch from ashley furniture with bri and she was absolutely amazing. i was in and out within one hour with exactly what i wanted. i will definitely recommend bri to anyone

So happy with the service I received here at Ashley’s home store . Richelle was the best she really went above and beyond for us. She really guided us through the store and made sure we were completely happy with our selections. Beautiful furniture, amazing customer service . Ask for Richelle she’s amazing.

Briana was amazing! She was very helpful to me and my grandmother, she was very knowledgeable about the furniture we asked about. She made the purchasing process very easy.

Had an outstanding experience with our sales associate Christopher. He was beyond helpful and answered every question we had with clarity. He also took into consideration every single detail we mentioned about what we were looking for. Amazing service!

Well done. My order came and my room looks great but!

(Translated by Google) Excellent service in the store and those who bring the furniture congratulations 👏 (Original) Excelente servicio en la tienda y los que traen los muebles felicidades 👏

Yacara ,nice beautiful lady ,she assist me today wt all my bedroom decorations nice job keep it up girl l love ur service.

Really appreciate the service I was given. My parents were happy w the quality of their dining set. Thanks to Christopher Lugo for being so patient and giving us the best value for what we were looking for.

My experience here was great! To be honest I wasn't expecting much, but John went above and beyond to make sure I got what I was looking for! I appreciated that John was extremely patient (as I can be VERY picky) and took me through the selections they had, we went through everything from pricing to the options I had for delivery. I'm a satisfied customer. God bless you John!

Ashley has been an amazing experience. I came inside just looking around and ended up with a new living room set. Rosette was amazing helping me and my wife finding the right pieces for us. Garantee experience

Best experience ever .. even with delays the bay plaza Ashley’s store was always keeping me in the loop .. thanks you guys

Horrible experience!! Items were not available and no one contacted me to let me know. I found out the day of the delivery, they only brought one night stand, the mirror, and the chest. I had to go in person to the store, twice, the same day. Called custumer service and the information I got, totally different. My items (head board, foot board, another night stand, accent bench and the dresser) will not be available until next year, the only option they gave me was to get a different foot board which it made no sense because it was not going to match the head board nor the frame. I WILL NEVER BUY ANYTHING FROM THEM OR RECOMMENDED IT TO ANY FRIENDS OR FAMILY. 👎👎👎👎

Purchased our bedroom set and mattress for a great price! Jared and Chris were very helpful during our visit. Their customer service was exceptional. Thank you both so much for your assistance.

Christopher Lugo assisted us beyond our expectations. He was very knowledgeable about the products and how to meet our individual needs. His customer service skills were phenomenal. Very happy with our overall experience!!!

I have a short story how i discovered Ashley's furniture store: Bay Plaza location in the Bronx. I spend earlier in the day shopping for living room furniture and was frustrated with yes we have it but it's in containers, with an expected 3 months waiting period. Just then I said let me go to Ashley's. I entered and the best thing happened, Sales Rep John S. This young man friendly, professional, and knew about his company. Did you know Ashley's Furniture Store manufacturers the pieces they sell. I completely love this gentleman. I can have my furniture. He also corrected the delivery mistake, with accountability. AMERICA let's support Ashley's Furniture Store and give John more than a Kudos. We thank you John for not only selling us a product but also helping us to fall for Ashley's.

Bay Plaza team are amazing! Jose gave the best experience to ensure my delivery was within the building restrictions!

Amazing service, John, the salesperson assisted us was extremely helpful and ensured we found the best option for us! He answered all of our questions and concerns professionally and enthusiastically. I am definitely looking forward to working with him again!

Thank you so much Jared he helped a lot he was nice and respectful I recommended him 😇

Janicia was amazing. Took time to explain, so knowledgeable and understanding, and patient as I changed my mind from item to item. No pressure. A pleasure. Thank you Ashley. Big up Janicia

Christopher was such an amazing Sales Representative. His energy, patience and expertise were very much appreciated. He is definitely a great asset to the business. My mother and I will definitely be returning to do future business here at Ashley’s Furniture Store. Thank you Again!!!

Briana was wonderful, very kind & helpful

Christopher Lugo....personable, not pushy, i didn't come to buy. I was with a friend who was. Fell in love with the recliner chair & a half!! We both purchased one each.

Amazing service! Brianna was able to answer all my questions and help to me to pick something awesome for the crib. Unlike some of the other “discount” place, Ashley doesn’t pressure you by follow you around and being over bearing. Highly recommend!

Find Christopher or Jared. Both amazing, knowledgeable staff members. They put our health and interest before sales.

My Budget was originally for $2,800. The fact that Rosette was so informed and listened to what my interest were, Her professionalism encouraged me to increase my budget to complete the move in to my new residence. She was polite, informative, patient and professional. it was a delight to speak to someone rather than do this on-line.

Priscilla Asaana is an unprofessional salesperson. She delayed my order by 3 months and threatened to make sure I would not receive my items. I had to escalate this issue to Corporate Customer Care Escalations. The store manager Paul made unauthorized changes to my order that further delayed items being delivered. Empty promises were made by Patrick Rosario who said he would send an apology for the inconvenience yet never followed up. I cannot recommend this store to anyone. Customer Care is under trained and not staffed to handle issues that are in-store. I was redirected back to the store, where I was refused service or was subjected to my order having unauthorized changes. Customer care will also send you to different departments who are mostly unable to help. Beware.

I went with the intentions of not buying anything but Bri was amazing I let her know I was working with a budget and she ensure that the item I was buy was within my budget. Thanks Bri and continue doing an amazing job at Ashley!!!

Don't like how the employees follow you around .don't give you time to look before you buy . From the time you walk in you have an employee on you . Even after I asked her to let me and my wife talk and look around she walked Away for 2 mins and ran back to us . So we walked put and headed to bobs

Realy bad service

Awesome experience

Overall shopping experience was good. Second time ordering furniture from there.Order my furniture on Monday and got them by Thursday. Delivery always on time and they clean up well after themselves. 👍🏿👍🏿👍🏿👍🏿👍🏿

Came in on a Monday night, hoping for a special and was greeted by Richelle Ann, she helped me locate the bed I was looking for and went above and beyond also introduced me to a financing program I didn’t believe I would be approved for and got a deal on a mattress. I’m not sure if you’ve ever walked into a store with more faith than money but I was blessed to walk out with both things I needed Interest free for 3 months. If you happen yo stop in look out for Richelle. Thank you ❤️

Rosette was truly amazing and so patient in helping us choose our lovely Ashley furniture. Thank you!!!!!

Sharetta and Chris were very helpful with a full bedroom kit. Thank you

Sales person Jamie, did a wonderful job answering all our questions. She went above and beyond. Pleasant and accommodating. Your organization is doing a great job.

Jared…the person who helped us…was incredibly helpful and friendly and we are walking away with furniture we adore and are so excited about

I had a very positive experience . I am very happy with my new bedroom dresser and dining room.

William Parris attended our family with much care. Listening and providing product details and recommendations for a sofa bed and love chair combo. Ultimately we left with three sets to consider for Grandma and all the information we needed to make a decision. William also provided some financial options that we’re sure to take it vantage of. Furniture shopping can be stressful but william made it comfortable for us.

Cancelled my delivery date multiple times. But they charged my credit card in full, on the date I placed the order. My emails and calls were met with more delays and excuses. I will not shop there anymore.

Upon walking in I was promptly assisted by WILLIAM without an appointment. He was poised, professional, and straight to the point. I told him what I was looking for and we immediately began to look for what I wanted. He showed me other adds-on but once I expressed I only wanted my original option he stuck to it. He showed me a range of options and he was able to explain the differences between each. I appreciated his balance of follow-up and giving me time on my own without him around to try out the mattress. Eventually I ended up purchasing without any pushy or annoying tactics from him. I appreciated the time he allowed me to make up my mind. He was very easy to work with. I would recommend looking for WILLIAM if you desire the same kind of professional and straight to the point experience. Thanks again WILLIAM! -3C's Family

William was an absolute GEM! This professionalism and patience was greatly appreciated. Please come to the location and look for him if you want to have a truly awesome experience! 🙌🏿