Ashley Store Brooklyn, NY (Industry City)

I am usually not someone who leaves google reviews but I feel obligated to follow my conscience and share my experience for the first time! Wife and I were furniture shopping for our new house, and for obvious reasons had planned on checking out multiple furniture brands to get the best deal/product. However, the service my wife and I received from the very moment we walked in compelled us to cancel all those deal shopping plans from other brands and stick to just this location! Basher and Matt were second to none; Matt was incredibly helpful and patient throughout the whole process. But my guy Basher was something extra special! I’ll probably run out of all the good adjectives to describe this man who I started calling a brother after this whole experience. He was incredibly polite, friendly, knowledgeable, accommodating, and a true well wisher who guided us to make all the right decisions! There are a handful amount of furniture brands with good quality products out there in the market but most of the time—their sales ppl lacks authenticity and seems like memorized sales pitches when they approach you. BUT Matt and Basher were the exact opposite of that. They were the epitome of high quality guest servicing. Specially Basher who will add value to any team he will be a part of. Thank you guys for this seamless experience and helping us achieve our dream into reality.

We recently bought a house and needed to furnish the entire place. That’s when we met Basher and Matt at Ashley in Industrial City, Brooklyn and they were absolutely exceptional. They were incredibly patient, took the time to truly understand our needs, and guided us without any pressure. Initially, we planned to explore other stores to compare prices and didn’t intend to purchase everything from Ashley. However, after visiting several other places, we found that no other salespeople could match the level of care and service we received from Basher and Matt. Their customer service genuinely stood out. In the end, we spent around $12,000 at Ashley for all our essential furniture and it was entirely because of Basher and Matt’s outstanding support. We’re so glad we came back!

I had an amazing time with Mary. She took her time in helping me spend my money (getting what I really need for my new apartment) lol but honestly I highly recommend coming to this store. Mary is my favorite.

I found the most perfect couch at the Ashley outlet store. The service I got from Diandra was top notch. She got me to draw my living room on an iPad so she could visualize my needs. I had a specific budget, size, and aesthetic that I was trying to meet, and I really thought i was gonna have to go home and keep searching. But Diandra kept working with me to figure out if there was an option that would make sense, and I ended up finding an amazing deal on an incredible sofa. I think Ashley had great value for your money, and the best part is they have these interchangeable mini sectional pieces to mix and match to get a visualization of what your ideal sofa can look like. It was brilliant. They also have incredible financing options to make the financial strain way less punishing. Thank you Diandra and Autumn!!!

This Ashley Furniture location is a wonderful place to look for furniture. Diandra is such blessing helping us with all our qualifications and needs of our living space. She is very knowledgeable and provided many options to suit our needs. I highly recommend coming here and asking for Diandra’s help as we left with almost our whole living room and dinning area complete!

It was really nice to shop with an employee and not feel pressured to buy things. Matt was very helpful and didn’t try to upsell us on anything. He even found a lower price online and matched it for us. We came to browse and left with a full sleeper couch. This will certainly be out first stop when looking for furniture in the future

Good prices and great variety!! Financing options are good too.

Matt was the GREATEST! He made the entire process from start to finish so smooth. He is very comfortable to work with and is clearly experienced. Thanks Matt!

Love love love this piece. Everyone here are so nice. Great customer service

My girlfriend and I recently placed an order with Ashley Furniture at Industry City in Brooklyn and couldn't be more pleased. Basher and Matt were extremely friendly, courteous, helpful and professional with us and treated us like family. Basher explained everything that we needed to know in great detail and had a very welcoming demeanor. He was able to navigate us through the furniture purchasing experience every step of the way and made things very easy for us. If you're in the market for furniture, I highly recommend Ashley Furniture at Industry City and most certainly encourage you to see Basher to ensure an amazing experience.

All I can Simara is the best sales person I’ve encountered in a retail establishment. I came in to help my married friends pick out a bed and couch and Simara listened to us and was kind and attentive. She literally bonded with us. It didn’t feel like a sales person was helping but a friend. If you need anything ask for Simara.

We had a fantastic experience working with Diandra at Ashley in Industry City. From the moment we walked in, she was incredibly patient, attentive, and knowledgeable. She took the time to understand exactly what we needed, and helped us customize our sofa to include a sleeper — something we didn’t think would be possible within our budget. Thanks to her expertise and persistence, we got the perfect piece at the best possible price. Diandra made the entire process smooth and stress-free. Highly recommend working with her!

We visited the store and found a sofa we liked. We were told it was only available for delivery. Although we initially wanted to arrange our own transport, they didn’t allow it. The listed price of the sofa was $1,000, but once we agreed to proceed, the total surprisingly came out to $1,500. When we asked for a breakdown, we were told it included $160 for delivery, $100 to carry it upstairs, and $250 for protection. From the beginning, it felt like the salesperson was more focused on upselling warranties and making extra profit rather than providing good service. He also warned us not to miss the delivery or we’d be charged extra. The delivery was scheduled between 8:00 AM and 12:00 PM, but the drivers showed up at 7:30 AM, waited 20 minutes, and then left. Now the store is demanding we pay extra. This has been a disappointing experience. I’m leaving a 1-star review.

Diandra and Saul were amazing and so helpful! I highly recommend working with them for your needs. Thank you!

Mariam was my advisor and she was phenomenal. Took the time to understand what I wanted from the space in terms of atmosphere and walked me through so many options including colour palette, furniture shapes and finishings. I left with a sofa I love and worth every cent. Would advise looking for Mariam when you come here. Will definitely purchase again

Saul and Simara were excellent! They listened to our every request and ask to find us the perfect sofa. As for the store itself - lots of options at affordable prices.

Wonderful couch and wonderful delivery. Has been a pleasure dealing with the company.

Do not buy from these people. They have terrible delivery service and customer service. They don't warn you up front that they deliver at whatever time they feel like with almost no notice and charge you 100$ if you can't be there for it.

Samara is AWESOME! As well as the rest of the Sales staff. It's was convenient for me to shop and see all the great pieces that have. Samara was consistent in her Sales approach and was not pushy. Definitely will shop here again in the near future.

While the store has a diverse catalog and different choices for different budgets, The customer service leaves a little bit to be desired. I got multiple calls and texts from the associate asking when the purchase will be done. Polite “I will come back when I’m ready” were somehow ignored with sales script responses. The cherry on top was how the store associate said “would you like to see how much you are pre approved for” and then proceeded to open a credit card under my name. Now I have to deal with the aftermath of getting a hard inquire removed from my credit report, and find another store with staff that’s a) not going to borderline harass me and b) be a little more honest with the fine prints. When I am in the market for furniture, this store will not be my first or second choice.

Diandra, Matthew, and the rest of the sales team at the industry city shop were very helpful. They helped us find the perfect fit for our space. Excited to bring the couch home with us.

The delivery was so smoothly done, I appreciate the great service and prompt response. You have a great team. Very happy with my high quality sofa. Love it. Thanks again

Diandra Gordon is the best! Me and my husband bought an entire set from her and she went above and beyond helping us come up with the design. Highly recommend! Process was so smooth!

Great experience- very quick and efficient. Diandra was really helpful and helped me mix and match furniture with ease! Will be back.

Fabulous service provided by Deandra—she was so friendly and helped us through all of our questions and really helped us make our ultimate decisions.

We had a fantastic experience at Ashley. From the moment we walked in, the team was incredibly helpful, patient, and professional. They took the time to understand what we were looking for and made thoughtful recommendations without ever being pushy. The entire process, from browsing to finalizing the purchase, was smooth and stress free. It is clear they really care about their customers. I highly recommend visiting if you are looking for quality furniture and excellent service.

Delivery was on time as promised. The staff was very helpful. The table and chairs look beautiful as expected. Great quality.

Matt & Diandra, where exceptional, very knowledgeable and patience while I was making my purchase.

Matt and Diandra were extremely helpful in helping us pick out our new furniture set for our living room! They worked with us so well and were very patient with us! They were a definite 10/10

I love the service here Matt and Simara were very helpful and knowledgeable.

Most of the time, I fend off the sharks (sales people) because I know they'll convince me to buy something. Here, I felt a vibe. Basher came off as a friend showing us around the place, and when it came down to us deciding on what we wanted, he allowed us that space (rather than pressuring us). The real reason for this 5-Star review is because of what happened after leaving the store. Our delivery date got delayed once by 4 days. No big deal. Then it got delayed by 3 more days. Okay... Then by 2 more weeks. Basher called us so apologetically, and we told him we really had to mull over canceling the order. We had nowhere to sit in our apartment, and we could easily go to another furniture store. We did that, but no pieces struck us like the couch we ordered from Ashley's. So, we told Basher we'd keep the delivery. 12 hours later, I get an email saying it'll be delivered in 4 days! Basher worked his magic and got us an earlier delivery. Basher was working beyond the store's hours to make this happen. He texted us at 9pm with the good news. We are so grateful he advocated for us among shortages and delivery issues. I don't hold this against Ashley's—I've had the same experience years ago with another store—and I'm especially thankful to our friend. I highly recommend working with this store. They respected us and advocated for us.

My experience with Ashley a furniture was end to end amazing. It took two reconnaissance missions checking out the inventory to finally realize a lifelong dream and get a recliner. The team at Ashley in Industry City in Brooklyn NY were kind, patient, and worked with my budget and picky tastes to find the perfect fit for me!! Delivery was AMAZING - I knew exactly when they would arrive and they called to give me a 20 minute reminder. I have lots of things to do today but I think I’ll just live in Zero Gravity heaven.

Made this purchase because another company I was looking at ended questioning my thought from their reviews. Honestly at first I was hesitant about this set. I don’t really make big purchases based off internet opinions & pictures. I prefer going in store viewing and feeling the comfort & quality of the things I want. So I decided to go to my nearest Ashley store on my lunch break to view this set. Unfortunately they didn’t have it in stock nowhere in my area but I still decided to go with the purchase. Basher from the Ashley Industrial City location in Brooklyn NY was fantastic from start to finish! I love how the company keeps in touch throughout the whole process from making sure your delivery can be made as smooth as possible down to when the delivery crew is in route! Delivery was smooth and fast! The delivery crew was amazing as well! I say all this to say my blind purchase is beautiful! My family (judgmental teenagers) & I love this Darcy sofa & loveseat set!

Loved everything!

My family and I are doing a home renovation and we needed a sofa/recliner for our apartment. Living in NYC, we have to be wise about our options due to limited space. Diandra was our guide and she was extremely helpful and supportive in letting us know the different options we had and intentionally listened to all of our needs to make sure the product worked for us. She was very knowledgeable and thorough about the details and all of the products in the store and was also hilarious and kind and a pleasure to work with. Absolutely the epitome of customer service and experience and yes, we did walk out placing an order on a super comfortable couch based off of her recommendation!

Outstanding service on all levels, Matt assisted me along with Diandra. They were great. High level customer service and never felt pressured to make a purchase. Will be back!

Great knowledge showing us Ashley's various products by Matt. Will definitely come back when I'm ready to make changes to my apartment!

Matt was a superstar. Great knowledge salesman with a nice friendly attentive personality

Courteous neat and fast! Couldn't ask for anything more!

Simara and Matt were fantastic! Informative, so kind and helpful with our order!! We will go back shopping there any time! Can't wait for our new couch!!

Just bought a couch for my first apartment in NYC from Simara and Matt. They were fantastic - I can’t wait to buy from them again! 👌🏼

We came in hoping to see a few outdoor furniture sets in person. While they didn’t have any outdoor models on the floor, we’re still very happy we came to make the purchase in person because of how extremely helpful Diandra and Autumn were in talking through all of the various considerations and dimensions of the furniture and our outdoor terrace space. Exceptional customer service experience overall.

Mariam was a great help I loved how she carefully took her time to meet my partner and I needs and requests. She made shopping for furniture so easy. Will definitely be coming back!

Diandra made the shopping experience seamless and enjoyable! Love the couch I found with her guidance.

Great service from start to finish, Diandra was quick to help us find a sofa that met our needs and budget. She and the team us through our options for delivery and assembly, and we just got our couch today! Delivery team was fast and courteous, amazing experience all around, will recommend Ashley in the future!

The customer service at this location is outstanding. However, there seems to be a disconnect between what’s being sold and what you as the customer are told. I would be delighted to revisit this review if I can receive an adequate resolution for my ongoing issue.

Great service

Great delivery service - on time & quick!

Rep Raul it's very helpful and patient to help you choose your best choice recommend to ask for him.

It was an absolute pleasure working Diandra!

It was such a wonderful experience selecting the perfect furniture to fit my needs. Miriam was kind enough to assist me in finding the perfect two accent chairs for me and my mom. She was patient, showing me the various options until we found the right chair for each of us. They even helped us arrange the best delivery time and options on taking away my old couch so I didn’t have to break it down and discard myself. I would highly recommend.

Bought a dining set at Ashley, very nice experience with Meriem’s help! Nice furniture, good prices. Thank you!

Miriam was very knowledgeable and helpful during our visit.

Mariam helped us pick out furniture for our new apartment. She was so kind, helpful, and patient. We had a great experience with her and left happy:)

What can I say I have been converted from a Raymour & Flanagan girl to an Ashley girl all because of Miriam she gave me good energy from the moment I met her in store She was patient with me over the course of 3 days while I took measurements, video & photos of my space and frankly while I made up my mind it's a big purchase not to rush into she even took her personal time outside of her work schedule to text me Ashley is lucky to have Miriam as an employee and I'll be back because of her

Raul knew what couch we wanted before we even walked in! He was so helpful. Great experience at Ashley. Looking forward to our new couch!

Mariam was super helpful and patient! She answered all of our questions, gave us just the right amount of options and I feel secure with the purchase that was made today! Thank you for everything and we will be back!

Raul was great! He spent hours with us making sure we had a product we loved, and worked to get our buy within budget.

I was very pleased with the serviced provided by Ashley furniture located at Brooklyn in the Industry City District. The sale's person Ms. Simara was courtesy, helpful and took her time to provide me with the best deal to meet my families need.

Pierre is great!

Pierre was great at the industry city location

Exact service from Jack and Mariam. Purchased a new couch for my new apartment.

I was in need of a new mattress, I started at a competitor of Ashley I was completely turned off by the aggressiveness at the competitors store. I went to Ashley and was greeted by Rabah, what a wonderful salesperson he was patient, very helpful let us do our own thing. I totally recommend asking for him you will be very happy.

Great easy experience Pierre was an excellent worker!

Raul was the best salesman I could’ve worked with. He went above and beyond to get me the piece I wanted at a fair price. The delivery team was also amazing—quick, clean, on time and very friendly. I’ll definitely be back when I need another piece and I’ll definitely be requesting to work with Raul again. Thanks Ashley Furniture at Industry City (Bklyn)!!

Best customer service

Pierre was an excellent help! Super quick and easy experience, will definitely be returning and recommending!

Honestly, just excellent service and a great staff. They sell you on stuff, but they are selling you on things if that makes sense. Allowing us to browse without the pressure to buy and helping us create a wish list.

Had a great experience shopping for our couch here. Raul was so helpful throughout the process and we are so happy with the couch we decided on!

Raul was great and extremely knowledgeable! He made the process very easy!

Diandra was an absolute joy!!! Incredibly knowledgeable, patient, great personality, informative, and made the shopping experience a breeze compared to other places I've been to. I will recommend her and this location to all my friends. It was a pleasure. Thank you, Diandra!! You are awesome 🙌🏾

Pierre was fantastic! Found us the perfect chairs right away!

We purchased pieces we loved and had a wonderful experience with Shanon. She helped us find everything we were looking for and was fun and knowledgeable. Highly recommend!!

Excellent service with Shanon! Cheaper prices than I expected at a furniture store. And I LOVE my new couch.

Mariam answered all of our questions, suggested alternatives and found ways to demonstrate the look we were getting without having the exact product on display. She also provided a price match. So far, great experience at Ashley.

Pierre was awesome!!! So patient and helpful. Give that man a raise. I did not intend on getting a sofa but his patience made me feel like spending money and what a beauty we brought!!

Raul assisted me today, and he was very patient and understanding with me since I had such horrible experiences with buying furniture at other places and I was very specific about what I was looking for for my new apartment. He made sure to show me EVERYTHING that was close to what I was looking for, and the price range I had. He helped me find EVERY SINGLE PEICE that I needed for my apartment! I left there very happy with my choices and was extremely pleased with the courteous service I received from him the whole time I was at the store.

We were a great experience at ashley .we were a little nervous about making a decision on what type couch to get .which suits our apartment, so thank MARYAM for her incredible assistance during my sofa purchase today.her knowledge of the available options and understanding of my preferences made the entire process seamless and enjoyable.

Raul was absolutely amazing. I was a little nervous about making a decision on what color couch to get. He was so patient and even showed me how to clean the couches. I am so glad we were able to make this decision today! Thanks Raul for all your help!

I want to thank Raul for helping us get our dream recliner! everyone should always ask for him! he is the best

I recently just bought my first home and was so excited to go to Ashley to pick out furniture. When I went to the Industry City location, I was immediately greeted by Mariam. She is so friendly, warm, and really takes the time to walk you through all of the display furniture pieces, making sure that you have a chance to see everything and ask questions. She doesn’t rush you like most sales people do, and is so genuine in her approach that it made it so lovely working with her. I had a lot of questions about the furniture pieces and she was always so responsive to texts, even if I texted too early in the day, before the start of her shift. Even after I purchased my furniture, she checked in to make sure everything was fine. She even wanted to see pictures of the new couch and dining set that I bought. Overall, my experience with her was a 10/10 and I highly recommend working with her if you’re not quite sure what you’re looking for and need someone who is patient, knowledgeable, and genuinely cares about your decision!

Had great buying experience at this store and Raul Lopez our sales expert was exceptional and made the whole experience a pleasure! We found exactly what we loved and the transaction was nice and smooth/easy!!

Mariam was THE MOST helpful in helping us choose our new couch for LIFE! And Raul has saved me and my wife’s sleeping routine with his pillow recommendations. Can’t thank you guys enough.

Jack was really nice and helpful without any pressure. He knew a lot about the construction of the furniture from his work in the factory before he went into sales. Overall great experience.

I have shopped for bedroom furniture to Ashley Furniture Brooklyn NYC Industry City store. Pierre, a trusted advisor was exceptional in the customer service in the shopping experience. He was professional, courteous and polite throughout the sales process. Mike, Sales manager was exemplary also. I highly recommend this store in that the showroom is spectacular and esthetically pleasing!

So disappointed with the staff. Very disrespectful, couldn't window shop because no one wanted to help me. Employees were too busy talking to each other, especially with that old nasty smelly lady that works there she needs to shower before even going to work. No restroom available in this location, there should be one that old lady could use it.

We had a wonderful experience today at Ashley's in kingston with are sale's lady Shanon Ford. Thank you for the new couch

Raul was so patient knowledgeable and friendly. Not pushy at all, overall 10/10 experience.

Raul assisted us with our purchase. He was very informative answered all of our questions. Highly recommend this location in IC.

Diandra was a huge help with my mattress purchase. I had a great experience!

Pushy in store, dishonest delivery team, broken furniture delivered, and weeks with no resolution.

Thank you VALANCIA for helping me pick out the perfect desk and chair for my home office. Great customer service, friendly & efficient. Highly recommend this location!

Kudos to Diandra! Efficient, friendly, knowledgeable, and engaging.. This lady knows her stuff... She can decorate my house

Diandra was such a delight to work with. Very knowledgeable, great disposition and provided great options for our dudget. Highly recommend her as a store associate.

Great experiences and very detailed from beginning to end. Thank you Marian and Kari!!!!

Great experience & confident I made the best decision. The teamwork btw Mariam and Deandra was authentic and knowledgeable. They made me feel that this large financial purchase made sense. Thank you ladies!!

This is the best Ashley store in Brooklyn! Valancia was super helpful and just so lovely to chat with! Our experience here was incredible! Our couch was delivered in record time and everyone throughout this process was professional, knowledgeable , and supportive! Thank you again! :)

I had a fantastic experience at Ashley Furniture today! Raul was incredibly helpful, taking the time to show me options that perfectly matched my budget. He was knowledgeable, patient, and made the entire process smooth and enjoyable. I highly recommend visiting this store if you're looking for quality furniture and excellent customer service!

Had the best costumer service. JACK, the trusted advisor is phenomenal. He ensured that I was taken care of and that I walked away with the absolute best item/deal. Promote Jack immediately and/or issue him a bonus that is commensurate with his excellent costumer service. Because of Jack I will be returning with friends and family!

Raul Lopez Is the best co worker in Ashley’s furniture store everyone go to him if u need some good furniture

Diandra was amazing! Great service and so kind and friendly.

Raul was excellent in explaining and showing and giving us opinions on what to get. Highly recommend Ashley and my man Raul....

Our experience at Ashley was great! We walked in and we were greeted by a sales associate immediately. Her name was Medina and she was very helpful showing us the options for couches within our parameters. We were looking for something specific and she was able to show us exactly what we wanted! We ended up coming back two weeks later to buy and she helped us again and was very good at breaking down the payment options. We would come to Ashley again for any big furniture purchase!

Excellent service. Thank you Shanon Ford for the help.

Simara was great. very professional and personable.

Simara was AWESOME. So professional and patient. She went through everything with us and made sure we had options. Ultimately, we decided to get the most expensive options but we didn’t feel like she was “selling” us. Rather, she helped us come to an informed decision. I’m be try happy with our purchases.

Medina is the best saleswoman there. Went up and above to help us to find the perfect sofa for the apartment and got us a great deal. Thanks.

Medina and Kari were great with explaining everything!

Dealing with the corporate part of Ashley is hell on Earth, but the staff at this location are wonderful and sorted everything out within five minutes once I called.

Only called in to ask some questions , I sucked at putting together/wording my questions & the lady who assisted me on the phone was still able to answer them. 😅😅 — now that’s great customer service 👌🏽. Definitely coming here to buy my next couch !

Pierre was fantastic and incredibly helpful, would definitely recommend.

(Translated by Google) Service is born (Original) Nace service

Very informative and knowledgeable!!

Pierre was kind, patient and showed us several options. We described what type of couch we wanted, and ended up choosing the first one he suggested. Great experience!

My wife and I went to purchase a new mattress. Our salesperson Shannon was incredibly helpful, knowledgeable, and helped us find exactly what we wanted and at a great price.

Wonderful customer service

Found my dream couch in literally 60 seconds! Jack was so helpful, and delivery is going to be 3 days instead of 5-6 weeks. Highly recommend coming here instead of ordering online!

Raul was extremely helpful and knowledgeable and we will definitely be coming back to Ashley furniture

Went to Ashley’s to shop around and see what they have. I was greeted by Raul who asked what was I looking for and carefully took the time out to find what I’m specifically looking for. Raul was awesome, I’ll definitely be back for more due to his great customer service. I went in to browse and left with a reclining couch and a dining table set for a great price and exactly what I was looking for. If you’re thinking about stoping by don’t hesitate.. and make sure you ask for Raul he will definitely work with you. Thanks Raul!!!

My wife and I just purchased an incredible couch thanks to the warm-hearted team at Ashley....specifically Jonathan, Johnee, and Mike. Not only were they dedicated to getting us answers to our questions and concerns, but they were able to ease any stress we were dealing with regarding our shop, especially since our renovation is stressful enough. I would recommend the Ashley Store and their team over any other furniture store in the New York area.

Had to visit Ashley’s for the 5th time, in Brooklyn, (commuting from Harlem), to purchase a couch for our apartment. The Ashley’s in East Harlem didn’t have what we needed, and the salesperson there seemed to get frustrated by our constant questioning of products. Finally arriving at the beloved Ashley’s of Brooklyn, Diandra was able to answer all of our questions, find the product that matched our needs, and was able to give us the hospitality that any customer deserves when looking for furniture. She was friendly, accommodating, kind-spirited, and easy to work with, as we began our journey through the financial process. Excellent representation, and couldn’t have asked for a better time looking.

Amazing staff! Makes it Work with every budget - intelligent professional compassionate staff whays not to love :-) couch purchase was a plus !!

We got our Couch here, diandra was soo wonderful. They price matched from online. Very patient with the whole process. Offered financing. Not pushy with anything. Such a great experience

Diandra was super helpful and got us everything we needed for the best price and made it super simple and explained everything easy for us for our new move.

10’s across the board; from Pierre’s superior customer service in store to Victor’s quick and efficient delivery and assembly of my new sofa! Thank you Ashley!

Very proffesinal,Very helpful and kind

Walked in. Bought a couch and rug in a couple hours. Valancia was super helpful! Highly recommend the store and Valancia

Diandra was extremely helpful and patient while assisting with my choice of furniture. She was honest, knowledgeable and made the purchase as seamless as possible.

Diandra was really great to work with! She helped my wife and I over multiple days find the perfect couch for our new apartment. She took time to explain everything we needed to know about each piece which we greatly appreciated. Overall was a really great experience!

Diandra helped us find the right couch for our apartment. We spent a long time going over all the different couch options— and she was incredibly patient and helpful through the process. She walked us through the different price breakdowns, walked through how each couch compared to our needs (including a cat), and made sure to stay with us through the end, even when we took a long time deciding. Can’t say enough good things!

My roommate and I were searching for a sofa, Mike and Diandra were so helpful and got us a great deal!

Diandra was very kind and helpful. Great prices over quality.

Simara at Ashley @ Industry City was absolutely phenomenal. She was constantly looking for a solution to best fit my needs and super patient as I considered the different options she showed me. Finally, she and her manager, Michael, worked with me to find the best deal possible. I will 100% be back and highly recommend this team to anyone who is furniture shopping!

I walked in Ashley and welcome I received was Fantastic! Raul was kind and helpful. And, big shout out to Mike, and Johnee who were Rockstar in getting what I wanted. Two couches were off the hook good and their honesty was much appreciated. Thank you for your acknowledgment, compassion, and your time and energy. Thank you, Earl C

Amazing experience!! Raul was incredibly helpful and patient as we shopped for furniture. He helped us throughout the entire process and I could not recommend working with him more!!

Loved this place. They have high quality furniture at a good price. Customer service was amazing.

Shanzida and Michael were so amazing!!! They were very detailed on the quality of each piece of furniture and worked around our budget. Great team!!!

Raul Lopez Was super helpful with ordering our new couch. He went above and beyond!

I had a wonderful friendly encounter with Raul.

Ashley Furniture in Industry City made furniture shopping for a new apartment so easy. The staff could not be more helpful or welcoming. Johnee explained everything thoroughly and took the extra time to show us all possible couch options that would best suit our space. Will definitely be coming back!

I went into Ashley with a specific sofa combo in mind. Pierre was awesome and answered all of my questions. Mike and Josh were very helpful with shipping and discounts. Overall a great experience! Thanks’nn

Johnee was super friendly and helped us find our ideal apartment couch. Great spot to find furniture!

Diandra and Shanzida helped me find exactly what I needed for my house and schedule a convenient delivery time.

Raul was a massive help to both my mom and i, absolutely fantastic and this guy needs a raise asap

Raul was extremely helpful, courteous and knowledgeable, would definitely recommend the store and his services.

We had a great experience shopping for a couch! Mike (the store manager) was very helpful.

Great space, and terrific service. We were helped by Raoul & Michael. Highly recommend!

My daughter and I had a lovely time at Industry City. Initially, we only went to grab a bite and enjoy the area. I decided to take a walk through Ashley because, besides Ikea, we had never been inside of a furniture store together. Ikea furniture can be a hit or miss and my daughter was in dire need of a new dresser. Simara greeted us upon our entrance. She is gentle yet affective as a sales person. Great for this mother and teenage daughter pair. She led us to some beautiful pieces. I was very pleased by the quality and prices of the furniture that we viewed. Simara listened to our preferences and led us to the ideal dresser and mirror. My daughter was suprised that I decided to purchase on the spot. She thought Simara was such a great sales person to convince me. But I didn't need to be convinced and Simara was more like a guide. She was pleasant, interactive and informative. I asked about payment plans and Simara informed us about the financing option. It was such a beautiful experience and the other staff members were very helpful and kind as well. #grateful

Kari was an amazing salesperson ! Very detailed, patient and professional 👍💕

Got a great couch, Johnee was amazing! Thanks.

Had a great experience at the Brooklyn Ashley Furniture Store. The store was clean / absolutely impeccable. The staff was very helpful and knowledgeable. It really informed my decisions with some upcoming furniture purchases and completely changed how I view mattresses and which one I’ll buy. Raul was kind and helpful. And, big shout out to Mike, who was patient with me from the moment I stepped in, as I browsed through sofas, bed sets, and mattresses. I spent 2 hours in the store and Mike was never in a hurry or impatient. He was very knowledgeable about the furniture pieces, offered the best deals available, and showcased some great buys.

Worked with Raul, and can’t say enough good things about the experience. He was super patient with my slow decision making, took me 3 different trips to finally pull the trigger and he was ready to help each time !

Great shopping experience with Michael and Jonathan! They are patient and professional. Helped me solve all my concerns! Highly recommended

Samara was AmAZing! Helpful and not pushy! I can't wait to get my purchase. She explained the process very thoroughly. Nice young woman!

Such a great experience!! Incredibly friendly staff and helped me with all my decorating needs. They really went above and beyond.

My husband and I came looking for a bed set and they had so many wonderful options! The sales people were attentive and gave several options. They were very knowledgeable about all the pieces and helped us find the perfect fit. Definitely would recommend checking them out for their service alone!

Just completed my sale with Johnathan at Ashley in Industry city! He is super informative, gentle, helpful and knowledgeable. The experience was easy and I got a peice I think will fit nicely in my apt. Thank you!

We came in 10 minutes before close and were met with a very helpful enthusiastic team member named Dee. We got our sofa and expected to see it delivered on Saturday. Had a great experience with the whole team and got a great deal for today.

Diandra and Reggie were an incredible help, my first experience at an Ashley’s was phenomenal! Look for my girl Diandra!

Great Staff. Very helpful. Huge selection. Ask for Pierre!

Raul was very helpful and accommodating. Super satisfied with my shopping experience.

Johnée put an apostrophe on her name tag so people won't call her Jonny. Excellent service from this Young lady. Michael the sales manager also provided excellent service. My only critique is like with any other furniture company they always trying to sell the expensive stuff first. Also when I got home I saw that the prices on the website was cheaper. Other than that everything was fine

SERVICE AND SALESMAN ANTOINE WAS A PLEASURE HE TOOK THE TIME TO EXPLAIN ALL OF NEEDS THANKS GUYS ✌️

Excellent customer service. Simara was very professional and attentive to all my needs during my visit from start to finish. Prime example of high class customer service. Thank you Simara and the Ashley team.

The advisor we worked with today is amazing. Ask for Julio, he is super friendly and welcoming! He is very patient and walked us through the whole process. Really thank him and highly recommend him!

I had a very pleasant experience with Samara who explained all my options and was very cooperative and friendly. She was also able to give me a pretty good deal.

My salesperson, Reggie, was extremely helpful and patient. He took me around the showroom pointing out items that would fit through my apartment doorway and that matched what I told him I wanted. All of the employees there that day were very friendly. The place was clean with a varied selection.

Michael was a generous and kind host, who made sure our experience was easeful and positive. Super helpful, respectful and a great problem solver. Highly recommend!

The floor manager michael was super welcoming and provided an amazing experience! I told him Im just there for the vibes and he gave me a free starbucks chai latte and my space to look around and enjoy what the store had to offer

From the moment we stepped into Ashley Stewart, Kris greeted us with a warm smile and genuine friendliness. She made us feel truly seen by taking note of our preferences and what we were looking for. Kris went above and beyond, spending so much time with us, offering fantastic suggestions and explaining the benefits of each piece with such enthusiasm. Not only did she help us find what we needed, but she also hinted at items that would enhance our decor. Kris's thoroughness and attention to detail made us feel like we were receiving advice from someone who genuinely cared about our home's ambiance. The furniture selection was superb, boasting great quality. Without hesitation, I highly recommend Kris to anyone seeking an exceptional shopping experience at Ashley Stewart. She's truly phenomenal. Delivery went smoothly and did not disappoint in the slightest. Each piece fits seamlessly into our home, further validating Kris's recommendations and the quality of Ashley Stewart's products. From start to finish, our experience with Kris, and Ashley Stewart has been nothing short of exceptional.

Michael is incredible! The kindest, most helpful sales person I’ve ever met. Truly cares to help you get what you need!

Michael was super amazing and knowledgeable, highly recommend him for you furniture needs, in fact he was so good I’m considering buying 10 couches for my living room…

Loved my experience at Ashley’s today, Michael was great.. Also, Do the couches come with michael??

Kris and Jonathan were so helpful! We had an idea for what we wanted coming in, and they helped us build the perfect couch for our new apartment. Highly recommend coming here for the great discounts and home experts.

Walked into Ashley without any expectations to buy but were instantly greeted with a warm smile by Julio. He gave us space and time to feel out different pieces and offered his extensive knowledge on everything we were interested in without being overly pushy or making it feel like he was trying to sell us on anything. We were able to find a great couch and lounger for an amazing deal. Truly a pleasant shopping experience, especially in an age where customer service seems to be dying.

We spent majority of our Saturday after noon with Kris! She was so beyond helpful assisting us with our couch buying experience! She was personable, warm & funny! We feel confident leaving Ashley today making the purchase of our comfy new couch! Couldn’t ask for a better day thanks for Kris!

Kris is phenomenal. When I say phenomenal, I mean absolutely phenomenal and angelic. I have visited 10 furniture stores trying to find a proper dining set and Kris was able to find me a sturdy, extendable set for a great price in a quick amount of time! She showed us different options, explained the construction of each, and took measurements for us. She didn’t rush us, she offered us water, and was extremely patient with us. She was immensely helpful, and I am so grateful I encountered her today!!!! 20/10 experience, and she deserves a raise and a huge promotion. This was the best in-store experience I have had furniture shopping, and I will definitely shop here again because of her! All of you reading this review need to check out this Ashley Furniture store asap cause they have amazing stuff!

Thanks to this beautiful team. Jonathan Levy who hung in there with me no matter how decisive I was lol. Not once did he give up. He had a pleasant way of making it relaxing. Very knowledgeable about what suited my need. Handle everything very professionally and promptly. Simara made sure that everything went well and I was satisfied. Follow up even afterwards. Great team work. Over and beyond. But there was a problem with the order after delivery. Christine from Customer service came to the rescue. Handle the problem swiftly. Never gave up on me. Very pleased with the beautiful service I'd received from Ashley's. "Team Work"

Had a great experience picking out a new bedroom set with Kris, they took their time letting us view what was available and going over different options.

I had a lovely experience at the Ashley store in Brooklyn. John was informative, friendly and not overbearing at all. He knows his products very well and was a pleasure to do business with!! I would recommend him to anyone!

The manager Michael and my sales Simera were very friendly and professional. They not only helped me choose the right furniture for my home, but also gave me a discount that I was happy with.

We had an awesome experience at the Ashley store. It is our first time furnishing an apartment and it was a seamless experience with Kris’ help!

Fabulous customer service from Kris and Michael! I came in and quite literally said “I don’t care which mattress I take, I could sleep on a rock.” They sure changed my mind and I’m about to have the best sleep of my life! Thank you!!

Had the pleasure of working with Kris at this location. My fiancée and I ordered some nice furniture and it was a painless process. Price matched us with what we saw online as well minus the delivery fee but it was worth it for the level of service we received.

We had a great experience at the Ashley Store in Brooklyn. After searching three stores before this - we found our new couch right away here. A special thanks to Kris for taking such good care of us and working hard to accommodate our schedule. We will definitely return for all our future furniture needs.

Kris was a wonderful sales representative, helping us make an informed decision on the purchase of our new Ashley dining set. She spent time with us and answered every question and addressed our every concern. She was so lovely, friendly and knowledgeable. We greatly appreciate her her and her expertise!

Jonathan was so helpful! Great energy and so knowledgeable about all the products. Very quickly brought us to the product we ended up buying

Brandon was very helpful in finding furniture just for us. It met our expectations completely! The store is also pet friendly! Will definitely come back for more furniture in the future.

I went in to buy a bed with my mom and Michael was lovely and helped us chose was for us. Literally the best sales person he was very kind and interacted with us as if we had already know him. We appreciated you Michael you’re the best !!!!!

Received great help and service from John and Kris. They were very attentive, helpful in answering my questions, and processed my order very quickly. Thank you!

My experience was excellent! Kris helped me tremendously. I will recommend shopping at this location.

If you guys will hire some one, let me know 😂 Kidding) but you have an amazing team! Very helpful! I gave up with ordering by website and Julio and Michael save my mood . They were very kind and came to my aid. made my shopping a pleasure !

I appreciate Jon’s and Simara’s effort to help me to find the furniture I needed. They were very friendly and did their best to assist me. I recommend this location to come and purchase something. Super great customer service 🤩

Great store Micheal and Kris’s is a great staff the helped me out with my bed set purchase I am happy with their service and the store has great things also thank you guys you are the best

Our salesman Bruno was very polite and helpful to us in picking out the dresser I needed. We will come Back to buy more furniture and ask for Bruno. Thank you.

If you’re looking to buy furniture & want a great experience … I absolutely recommend going to Ashley’s and specifically asking for Kris. My boyfriend and I were shopping around for a couch with a sleeper and I unfortunately couldn’t get the one I wanted due to measurements. However! Kris was able to find us the one I wanted in a “ smaller size “ and it was absolutely perfect & beyond my expectations. I can’t thank her enough for her help & southern hospitality!

Kris was amazing really helped us pick out a sofa and made the experience a great one. Southern hospitality is a real thing appreciate you and thank you.

Best service! professional and friendly employees! Onique provided excellent service!

Excellent service! Kris helped us vision the space and made it possible by mixing different lamps with different pieces of furniture and a lot of patience!! The store was also very clean and organized well.

Amazing customer service and great professionalism!

Great sales associates in Simara and Tamia. Super helpful

The sales team members were really nice and the delivery was fast and pleasant. The quality of the piece is so sturdy and comfortable!

Had a great experience from A-Z big help from Bruno & Michael. Highly recommended!

The worst experience I ever had in my life was yesterday Friday 23rd of Feb by 5 pm . The supervisor of the this store was so rude and racist and he doesn't want to help us, and was so rude and yelled at me and said " guys where are you from ? as if we are non Americans and he doesn't wanna help us. if you just want to serve American said that on your website so we would never shop at your store . I would never ever buy anything from this brand and I had to canceled my order due to bad customer services, bad management, they don't know how to deal with the system, and lied about delivery time many times , disrespectful way of talking and racist treatment. Truly they don't know how to deal with customers and doesn't know how to sell things . I would never recommend this brand to anyone to avoid disrespect treatment and worst customer service. I never imagined to have this bad treatment where I always get the best customer service here. unfortunately, I would never ever pass by this store or open your website and I won't recommend it to anyone too. Hope you serve your American customers. and wish you all the best.

Jon made it such a great experience. I truly hope you know what an amazing salesperson you have working for you. I recommend that everyone work with Jon.

Great service Reggie and Hamayaun took great care of me we picked up a sofa and table set

Simara was amazing!!! Super helpful and beyond patient! We are grateful!!!!

Thanks to Michael for helping us find our new couch! Super stress-free experience; helped us find the right choices and didn’t push us towards expensive options. Highly recommended 👍

Thank you guys yeah were great.

John and Reggie were absolutely amazing! They were funny and kind and helped me find the perfect couch.

Reggie is AMAZING! I highly recommend going here and asking for him- his professionalism and especially his PATIENCE was THE BEST! He’s super friendly! We will be back for more and we will work with him again!!!!

Tamia was incredibly helpful when we went to Ashely Furniture to buy our couch.  She took the time to discuss various features, was very patient, and very knowledgeable about what the store had in stock.  She is friendly and we didn’t feel pressured by her.  We highly recommend working with Tamia as she takes the time to listen to the customer and will help you find something amazing that fits your budget.

Amazing experience Onique helped us out to select exactly what we needed. 5 stars :D

Jon is a fantastic person! He goes above and beyond for the people he helps. He is a very down to Earth and understanding person and he’s always happy to work with you.

Johnathan was extremely helpful and diligent in helping us find what we were looking for. If you come to this store ask for Johnathan :)

Had a lot of help from Kris and Simara on multiple days. I gave them my concept for the living room and ended up getting the furniture set for delivery shortly after. The great service makes me want to come back and I am looking to finish my furniture shopping over time here. 10/10 would recommend

We bought a very nice sofa here and Kris was very friendly and kind to show all the nice sofas there. She explained in detail necessary functions for us. We really enjoying shopping there! This is a very good furniture store I recommend to everyone.

Jon is an excellent sales person, he made my bedroom and dining room purchases a breeze. He kept in touch with me and helped me get everything I needed and at the best price he could. Great customer service

Great place with good quality products. Kris, the customer service rep was very warm and professional. Overall an amazing experience.

Excellent service, Tamia was super knowledgeable, reassuring and answered all questions we had.

Jonathan did a phenomenal job as a salesperson and heard my requests and showed the best options. I loved the professionalism and energy and would highly recommend this place, especially this guy for your needs.

I had a very complicated purchase and was at Ashley a long time and the whole team (Kris, Mike and Reggie) were absolutely amazing!! I got a very fair deal and they were very helpful.

One of our best furniture purchasing experiences! Reggie and Samara were knowledgeable, friendly and extremely easy to work with. I highly recommend this Ashley location to anyone in the market for new furniture or products for your home.

Had a great experience buying a couch and working with Simara

This place is a Gem of a find. Huge windows massive space tons of choices but above all is the staff! The second I walked in with what a welcome.Every one of the team greeted me & our dog petting her made her feel calm & offered water. Samira worked with me & Inwas really impressed with her choices she took her time & let me walk the space stowing away my coat & belonging s ..so confident I arrived back the next day and the whole team remembered us & our dog .Reggie the newly resident manager was really fair in negotiating and is all about the customer & listened to my needs .My furniture delivery estimate was week s earlier than expected…High Quality furniture with Exquisite customer service.

Kris was so helpful in finding me a mattress- she stayed budget conscious while also making sure I was comfortable with the mattress. I never felt like she was upselling unnecessary products, but she did recommend some items if I decide to come back and add! I would absolutely come back for future home furnishings.

My time at Ashley’s was seamless and amazing. They have a wide range of selection, with great prices. My sales rep, Jonathan, was fantastic and made the process quick and enjoyable. He was super happy to work with us and our budget, and brought really great energy. I would highly recommend going here, and also working with Jonathan!!

Great service!!!!!

Simara was amazing, patient and friendly. incredible service and customer service. Definitely recommend and will come back!

just a really bad experience with this store, if you don’t want a headache don’t go there, I bought a sofa there ,and the staff was great everything was fine until the time of delivery, firstly I waited for delivery for more than a two weeks and then when that day came . I got called on the same day of the delivery 12/06/2023 and get told that they will not deliver my order because I didn’t pay for the breakdown of the chaise . After I told them I’m not paying any extra money for that because I paid for everything when I bought the sofa . They delayed my delivery for another two more weeks and said I will receive it on 12/19/2023 . This is very bad experience it was my first time buying from them and I was gonna refer my friends and family to them but now I will not refer anyone and I will never go to them again . I changed my delivery to regular delivery and I’m supposed to get back my money for the home delivery and the extra charge they gave me back the money after I disputed with my bank and they charged me right after .

Had a wonderful experience picking out furniture at this store with the help of the salesman, Jonathan. He is very knowledgeable of all of the furniture, and made great suggestions. He has been super helpful when we contacted him about questions we have. I highly recommend working with him!

I had a poor experience here. I came into the store hoping to browse casually, but the sales associate followed me around the store extremely closely, even walking fast as I walked fast. It was highly uncomfortable and pressuring. I’m sure a lot of people just want to browse freely, not necessarily make a purchase or talk to someone right away.

Very good costumer service

Best service I every received by a sales representative Tyshawn

Samira and tyshawn the sales personnel were patient and met all my needs, making my experience smooth

Jonathan was very helpful + better prices than anywhere else in Industry City

I cannot say enough good things about our experience at Ashley today. There is a great selection of furniture to choose from (we bought living room furniture). Jimmy is wonderful - very friendly, helpful, and patient. Carmen did a great job wrapping our pillows, and every employee greeted us warmly and asked if they could help us. Will definitely be back!

Jimmy was extremely helpful and made sure we were getting exactly what we wanted :)

This was one of the best experiences we’ve had furniture shopping. The quality of the materials, speed of shopping, and price point is fantastic. The sales manager, Jimmy, is super knowledgeable, accommodating, and fun to work with! He really helped us make the decision on which couch to purchase.

My husband and I made our second visit to Ashley Furniture Industry city today just because of Jonathan. We came a few weeks ago looking for a new couch. Jonathan was immediately helpful without being pushy like salespeople from some of the other big furniture stores. We discussed our space challenges and preferences. He immediately took us to the most comfortable couch in the store. While we were ready to make the purchase that day we took his name and number and two weeks later he was the first person we contacted to make sure he would be our sales person. We are excited for our new couch that will be delivered soon. Highly recommend Jonathan. He was a great representative for Ashley

I have a friend who purchased a recliner, which I just love!

just a terrible experience with this store, if you don’t want a headache don’t go there, I bought a sofa there, everything was fine until the time of delivery, firstly we waited for delivery for more than a week and then when that day came, the driver who said I was told that it would be in 30 minutes near the address that I indicated, he arrived after 15 minutes and said that he would not wait any longer and demanded money for waiting, although I had another 15 minutes to get to my address, and in the end when he began to deal with them for Due to this situation, they wanted me to also pay money to change the delivery for another day and they didn’t care that the driver did this.

I don’t recommend purchasing from a store under this name, they cheat with delivery, they call, they say one time and then they call back and say something else, and after that they demand money from you for waiting or they reschedule it on purpose and ask you to pay for delivery $107 these are typical scammers I regretted going to this shop

Derek did a great job helping us! We were very appreciative of his help

I bought a couch from here that was not cheap, and the fabric started pilling after two months of light use. The cushions have also broken in incredibly fast and lost their firmness. This company has virtually no return policy or quality guarantee, so I would not recommend buying couches from here if you want something that will last you a long time.

Definitely recommend here, Simara was the absolute best in helping me find a sofa that was within price range and most importantly: COMFORTABLE. Overall a great place

So glad we met Simara, she was great and professional and very kind she helped us get the furniture we loved and can’t wait to have it in our home. Great place to shop for furniture every staff is very professional.

Simara was so helpful in finding our couch. Super fast shipping and very helpful.

Amazing! I came in crying, Simara picked me up at the train station. Got me the best deal on a replacement sofa. 18 years ago I purchased a bed from Ashley’s. Every furniture I buy is from Ashley’s. Excellent service. Simara went above and beyond to make sure I get what I want and need. Thank you.

Reliable, professional, courteous and on time.

Great experience. Friendly staff. Got an excellent deal on a beautiful couch after shopping at many stores

Extremely Professional.. Friendly.

I was at another location a couple of months ago that turned me off. I’m glad I gave Ashley’s another chance. Jimmy is fabulous!! He made my experience at this location memorable. He was patient and very knowledgeable. He answered all my questions with a smile. I can’t wait for my new couch!! 😁

I was looking at couches here, It’s a store where the sales can be “strong”. We were just not really looking to buy. The staff was so nice, not pushy and when i forgot my phone they all protected it and had it there for me. Good people, Good staff. Kinda silly couches with 4 cup holders for 2 seats. i’ll go again.

Derek was very helpful with our new sofa purchase. Very grateful!

First off this Ashley furniture is extremely clean and organized, but what makes this location a gem are the staff. My experience meeting Simara and Jimmy is one I will not forget. My first time coming into the store and instantly Simara embraced me with such a warm smile and helped me find the perfect mattress and sofa for my new apartment. I didn’t buy anything my first day but I came back the following day because she made such an impression I knew I wouldn’t get the same professionalism anywhere else. She takes her time, she goes over every step and she assures you will get exceptional price considering it’s the Labor Day special. But any questions asked she had an answer. Jimmy was also so pleasant and the both of them are a great team that work well together. Truly appreciate all their help. Thank you Ashley’s, Simara and Jimmy

Jimmy was excellent, great customer service

I highly recommend Ashley Store outlet. Simara is the best! She is very attentive, professional, and friendly. As were all the other employees in the store. We were able to get our dream couch, rug, and dining table. Overall it was a pleasant experience shopping at Ashley. All furniture is beautifully designed and laid out.

I am very happy with the love seat I purchased. The Alessio It's very comfortable and stylish. The fabric and color pattern (sesame) is sophisticated and neutral enough to blend nicely with other colors and fabrics. Very professional company and the delivery guys were efficient, professional and very sweet as well. I'm very happy with my purchase. Thank you for making it a positive experience all around. Phyllis Joy

Very old school furniture for so much money. I didn’t understand

We stumbled in here by chance after being extremely disappointed from the surrounding stores we originally came to see. Immediately was greeted by the NICEST sales man (Jimmy) and saw the perfect couch we wanted! Not only did Jimmy give us an amazing cost for a couch that sells for double or triple the price at other stores, but he made the process super easy and was so pleasant the entire time!! We also got a beautiful coffee table. I highly recommend coming here for your furniture and skip the overpriced overrated new york shops.

It took a few visits but found the power recliner sofa I wanted. And my salesperson, Jonathan, was great!

It was pleasant I was helped by a wonderful customer service lady.

The Industry City location has a lovely staff. Abel assisted in choosing the right mattress. We were told that we would get free removal of our old mattress and box spring. On the day, delivery people had no note of removing our old mattress and had to leave without doing so. We were instructed to call customer service. Now, my husband stayed home to receive the mattress and I was able to head over to Industry City and speak to Abel. It was beyond his control and a manager (I forget her name but she was lovely) tried to assist. I called customer service and she stood by to make sure she would take over the call if needed. While I was put on hold she even called on her line to try and double our chances of getting a rep on the phone. So, for the Industry City location, they tried. Unfortunately, communication broke down between them and my delivery where the mattress could not be removed. As for customer service, I would say very unhelpful. I was told I would get a call but never did, so I emailed. Not only did they reply that delivery would cost (which I was assured it wasn’t for the IC location) but they also recommended I buy a foundation, suggesting I spend more money, pretty much. I emailed back a few more times and no one replied back. I was hoping they would at least offer a different pick up day for the mattress, even if I ended up declining. Show me you tried. I’m guessing I got the mattress and that’s it; business is done, go away.

Such a great experience at this store! Jimmy is so helpful! We’ll definitely be back!

Jimmy Bellefleur, was spectacular! Easy breezy in and out the door. No fuss! Excellent character, always happy and knowledgeable! Highly recommend

friendly staff, made us feel comfortable , abel was our saleman very polite, very knowledgable on sofas comfort and features, gave us space and time to decide what furniture was best for our needs.

Best customer service, and let’s add Kenneth as the star salesman with knowledge about the merchandise that’s available & one with patience who will take his time to show & do measurements with you regarding the pieces.

Jimmy was the friendly, courteous, and this was the best retail experience of my life

Great selection, very helpful staff, and prices that are hard to beat! I will definitely return for my future furniture needs!

I came to Ashley with no intention of purchasing anything….. until I met Kenneth! Just an all around great guy he was professional, and very knowledgeable about all the products I was asking about. He www a big help and I couldn’t of asked for a better experience.

Samara and manager Maurice were very helpful and hospitable. Samara greeted us very nicely as soon as we came up the escalator. Helped with everything we needed. Great conversation with both Samara and Maurice as well while we shopped for our items. Will be back when i need any furniture because of them. Definitely recommend people to check out this location for their furniture needs.

I was pleasantly surprised to find there was an Ashley Home in Industry City when I went couch shopping a few weekends ago! Our sales person Jon was incredibly helpful & well informed and helped me find the perfect couch for my home which I bought on the spot!! (My one recommendation is to check the prices online before you buy, when I went home the price had dropped quite a bit but I am hopeful Ashley will be matching the price as they did say they would when I called for the correction.) Go to Ashley, find Jon, find your dream couch! I got the Tanavi sectional and so far I am loving it! Thanks Jon!

Very nice store and professional and friendly staff - Jade was very kind and thoughtful to our needs. Recommend!

Great staff. Kenneth went above and beyond. He helped rearrange a sectional couch to help us visualize the placement. He walked us through all our options before purchasing.

The sales people were very helpful and knowledgeable.

We had the best furniture shopping experience ever at the Ashley's. All the staff there are very professional and helpful, especially Daniel from the sales team, who guided us with patience and proficiency. He was able to think on the customer's side and also gave us time and space to decide on our own. We looked at so many other stores but none of them is as good as the Ashley's in terms of the service. We chose a comfy sofa at the end, highly recommend for anyone looking to buy furnitures with good quality and fair price.

The experience was undoubtedly easy and smooth for us. The lady who helped us, Simara, was so easy to talk to and ran us through everything. The manager also was very easy going and explained our contract perfectly. Overall the experience was a 10/10.

Christian is very helpful 👍

Chris provided awesome service!!

I had prompt service, and the store associate (Jonathan), was curious, and answer all my questions on point. All the staff was friendly as well.

Cashawn was great! Really worked with us to make sure we got the best deal. Lovely to work with!

The staff at Ashley Furniture were great. Jerry, Shanique and Antoine were the best. So much class. Very patient and attentive.

Shakirra was amazing, I definitely loved the service.

My family and I had a wonderful experience at the new Ashley Furniture Store located near Industry City. We went to look for a new living room set for my parents. The entire staff was welcoming and professional. The showroom is a large space with many viewing options. Shakirra and Lindsey attended to us. They were amazingly helpful. They patiently listened to all of the deatails we were looking for. They are very knowledgeable about the store merchandise. They were able to answer all our questions and meet all of our needs. My parents purchased the perfect living room set for an unbeatable price during our visit. We were so pleased that we went ahead and purchased a new living room set for our home as well. Many thanks to Shakirra and Lindsey.

Best experience ever. Everyone was so nice and super helpful. Thank you to Shakirra and Lindsey for all their help. Would definitely recommend. A+++++++++

I visited Ashley's in order to browse for new mattresses that would be suitable for my future room. I was helped by a friendly attendant named Kenneth, who helped guide me through all of their mattresses and pillows. Staff were very professional, attentive, and casual. My attendant Kenneth was helpful in a way that was not overbearing and made me feel comfortable and like a valued customer, not a person that they were trying to get a sale out of or get me out of the store. He was very honest about prices and space required for the beds in any room. I strongly recommend asking for Kenneth or any of the helpful staff members at this location.

Mashiur and Maurice were very helpful and took great care or us. Helped us pick out great furniture for our place. Will definitely recommend this Ashley to my friends and family.

Mashiur was great in helping us pick the perfect furniture for our house and Maurice was very helpful in finalizing our purchase. Everyone in the store was very friendly. I would highly recommend this Ashley furniture to our neighbors, family and friends.

Cashawn was very helpful and insightful about the products he was demonstrating. Would definitely recommend to anyone! Cashawn was more than willing to work with me to find products both in my price range and taste.

The staff here are all so helpful and work great together as a team. I’m a pretty indecisive person but Nicole was a rockstar and helped me navigate all of their offerings like a pro. Her interior design skills are excellent too, and she gave me some really good ideas on how to further furnish my place. During checkout the manager Antoine talked through all the pricing and delivery logistics and made it all very easy to understand. I’ll definitely be coming back next time I’m in the market for some furniture!

Very friendly staff! I was the first purchase on opening day! Everyone was so helpful and I definitely recommend. Chantel is awesome!