Ashley Store Brooklyn, NY (Kings Plaza)

My wife and I were shopping in the mall and came across Ashley furniture and had to come in. Jasmine greeted us and helped us pick out a beautiful new living room set and also gave us an amazing deal today. Her service was incredibly great! 10/10 recommend this location.

Love the custom service. Tayeshon was very helpful and understanding.

Part 1 of 2. Done. Quick and we'll done. Thank you.

This is my first Ashley purchase! I checked out a few stores before deciding on Ashley. The price and quality got me! The delivery and setup was quick, courteous and without incident. The bedroom set looks better in my room than in the store. I will be returning.

We spent time at kings plaza store with Medina . She was Helping us best costumer service. We so Happy for costumer service. We purchased a bedroom set. Dining table. Dinner wagon. Coffee table more things.we have plans to visit next month again because for best Hospitality. Thanks

HAD A GREAT EXPERIENCE AT THIS ASHLEY FURNITURE LOCATION. I FOUND EXACTLY WHAT I WAS LOOKING FOR. IF YOU EVER GO TO THIS LOCATION, JENNY AND GERRICK ARE THE BEST TO CONSULT WITH. THEY WERE HELPFUL, FRIENDLY AND EASY TO WORK WITH. THEY HEARD ALL CONCERNS AND SORTED OUT ALL DETAILS WHICH MADE MY PURCHASE SMOOTH SAILING. I DEFINITELY RECCOMEND THIS LOCATION TO ALL THOSE FURNITURE SHOPPING

I have had the pleasure of being paired with Medina from Ashley here in kings plaza and what a wonderful person she has been for me and my family. We were able to contact her at anytime and she assisted with us furnishing our new two bedroom apartment with ease of delivery and everything. Also after purchase I was still able to add things to my order with no additional delivery cost. I would like to thank her for such a pleasurable experience.

The delivery team was very professional and courteous. They handled my purchase with care. I appreciated that.

I experienced excellent customer service from Medina and her supervisor Joy. Medina was patient and well versed with what was available in the Ashley store. I was able to purchase a dining room set and living room set. I cannot wait for my deliveries. Good luck to all of us females!!! Black girls rock 🤘

I had an outstanding experience purchasing my new mattress, thanks to Medina. From the moment we walked in, she was friendly, knowledgeable, and genuinely focused on helping me find the right mattress for my needs. She patiently answered all my questions, explained the differences between various brands, and never pressured me into a decision. Throughout the process we also met with the manager Gerrick. Their expertise made the process smooth and enjoyable.

Unbelievable service I received coming here. We spent a lot of money here. It was super well worth it. Every piece of furniture got explained to us, from where it was made, the type of wood that they used, the materials, everything down to the date of delivery. We were greeted by Laurette and she held our hand through the whole process from start to finish. Can’t wait to move again so I can buy more furniture again. would highly highly recommend this location. Ask for Laurette tell her the Pizza Man sent you.

We had such a great experience here with Medina and Garrick. We got a new bedroom set for our son and they were very patient and not pushy sales people at all! They have a great president’s sale going on and all the prices were right! Pull up!

Jenny did a great job getting us our loveseat and was very personable with great communication and we are very happy with our order and how it got accomplished.

Recently, I had the pleasure of purchasing a stunning gold crocodile piece from Ashley Furniture at Kings Place, a design that speaks deeply to my cultural heritage. This symbolic creature, much like the strength and resilience embedded in Jamaica’s history. My experience was made even more remarkable by the outstanding service of Jenny. From the moment I walked in, she provided attentive, knowledgeable, and personalized assistance, ensuring that my purchase was more than just furniture—it was a statement of identity

Laurette, is literally the BEST sales associate top notch! Literally made this process so seamless!! She’s the reason I love shopping Ashley furniture!! If you’re going to Kings Plaza site PLEASE ask for laurette & the options at Ashley are amazing and strong!!

We spent time at your Kings plaza store with Laurette. She was better than excellent in her work with us. A pleasure to work with her. We purchased a sofa. Once again she was excellent in the presentation and her treatment of us. Thank you Issac Unger

Laurette was very helpful and very kind She is the best

Laureate and Medina was very helpful and patient informative and very professional l truly recommend this store

Shopped at Ashley in kings plaza had great experience with Shantle ! She was kind patient and so helpful . If you shop there go see Shantle you won’t be disappointed she will definitely find the furniture for your needs !😁😁

The experience at Ashley with Shantle was a Five Star experience She was very helpful in helping me pick out my furniture Shantle was great in so many’s !She was wonderful!

Shantle and Mike gave me the BEST service. I’ve ever experience while buying furniture. I will return just to see them!!! 10 out of 10

Shantel did a awesome job I would recommend anyone to shop with her

So I’m a difficult person very picky. Shantle got me right together. Like she made my living room spectacular. Her and Mike work very well together to get me prices I wanted! Check them out for all your 2025 furniture needs.

The young lady I believe her name was Shantle was extremely helpful to me and my wife she was well mannered, very patient, and very demure

The customer service was impeccable, the beautiful young woman Shantle was of great service. Highly recommended.

Laurette is an outstanding sales person, she cares about your needs and want, works with every detail.

The service at this store was excellent. Blanca, Jas, Brandon and Michael were a great help. They all extended the extra hand to help one another service me to getting the better options. I'm a very satisfied customer today.

My experience with service at Ashley's was excellent especially the representative Stanley who made my experience worth the visit. He's the best productive minded person I've met in a long time.

Thank you, Raheem, Brandon, Stanley, and Garrick. You guys far exceeded my expectations. You delivered star quality customer service and worked tirelessly to get me the delivery date that I need. It was a long process but very much worth the wait. I am so grateful.

Shantle was amazing, I will definitely buy again from her. She made my furniture shopping experience easy and fun. 10 out of 10

We had a great experience today with Ashley sales associate Blanca. My daughter was shopping for new furniture. We started at Ashley and after stops at several other stores, came back to Ashley in large part because of our experience with Blanca, to make our purchase.

Came a couple of weeks ago undecided on what we wanted in our new home. From the walk into Ashley (Kings Plaza) to the moment of the purchase, sales rep. Brandon was absolutely incredible! With his knowledge and experience, he helped us pick the perfect couch for our living room ; thank you for the excellent service and making this purchase one of our favorites! Thank you Brandon for the great experience at Ashley.

Recently moved in to my new apartment. So me and my daughter went to Ashley to buy a sofa sectional. Shantle was very polite and helpful with us. She helped us pick out the best option for our place. I will highly recommend the kings plaza location. ❤

Shantel was AWESOME! She gave us great prices and was absolutely professional

Toseef was absolutely the most helpful and polite person ever. He made my couch purchasing process feel comfortable and definitely helped me make the right decision. I'm absolutely impressed and grateful.

Mike and Brandon made my furniture shopping experience a pleasure. They were very easy to work with and extremely thorough in addressing my needs and concerns. I will be shopping exclusively at Ashley’s for my furniture and highly recommend to everyone. Thank you Brandon & Mike!

I was at Ashley today and I was completely blown away by the customer service I got with sale associates Brandon. He was patience, kind, easy to work with and understanding. I will definitely be shopping again at Ashley’s.

Brandon at Ashley furniture was very patient and thorough. After showing my mom and I four different mattresses, we were able to make a decision and purchase.

I was passing by Ashley’s Furniture Store in Kings Plaza, Brooklyn and decided to take a look on their couches and I found what I wanted after searching online for over a month! Met the Sale Rep Brandon who was very helpful and so welcoming, first experience at Ashley’s and I am walking away feeling happy that I found what I wanted.

Very rewarding ,sales service .with standly was extremely worth shopping and exceptional good.

Great experience! Laurette was my sales person and she was amazing! 10/10.

Purchased a couch in January, bought the extended warranty on the cleaning of the couch. Which, is a scam. They do not come to clean your couch, there is always an excuse to why your claim was not approved by the outside contractor. Secondly, sales person SASHA, sold me a couch and went GHOST! I’ve attempting many times to express my frustration on this issue I’m having since she sold me that DREAM of having my couch cleaned and she’s not available. No return on phone calls, NOTHING. I will Never again.

We recently went to Ashley to buy a couch to replace my old one. Trusty Advisor Brandon was a gem in helping us get the best experience and best quality couch for our money. Exceptional customer care. I’m so happy with my purchase and my experience. Best customer service.

Had Bradon and Mike assist me today. They were extremely helpful. Both displayed a lot of knowledge and made the process extremely easy for me. I will definitely be back for future purchases

Great costumer service

Brandon was amazing! Very knowledgeable and helpful! 10/10!

Wonderful experience from start to finish! Brandon was amazing and went out of his way to make this a great experience. He’s awesome. Ask for him when you go!

Brandon was super helpful and very knowledgeable! Felt very comfortable making a decision and left with a couch we absolutely love!

My sister and I went into Ashley just to look and the warm friendly environment was an experience I will not forget. We were given top level treatment. The sales person who took care of us was Ms Shantel. She was delightful and professional. I appreciate the fact that she was not pushing and rushing us to make a sale. She was extremely informative of the product. If you are looking for furniture , please stop by and check out Ashley furniture because they are simply the best. Ask for Shantel.

Tossef and Brandon were amazing we got our dream couch here and they were great help !

Great customer service with Ms. Shantle, without being pushy 👍🏾👍🏾

Laurette and Christal were amazing………. I truly appreciate their great customer service. I’ll definitely shop more often with people like you around. Thanks for all your help.

We had a great experience with Laurette and Antoine (the manager). They exercised great patience, they broke down the numbers and brought in another great salesman to support when needed initially. Antoine really wants to ensure customers have the best experience and he wants to ensure they leave knowing how their money is being spent. I’m grateful for him taking the time to look up our other cart and giving us fair deals. It was a busy Sunday and a long transaction but I left clear and excited to get my child’s new bedroom set.

I had the pleasure to be assisted by a very nice young man named Brandon. He was extremely helpful and knowledgeable about the products I was interested in. Brandon made my experience at Ashley very easy and stress free.

Very kind, courteous, and professional service from Toseef and Medina

My name is Alba Rivera, I was looking for a dinner table at Ashley’s furniture and Toseef was the perfect salesman that helped me found the dinner table in a good price.He was patient and helpful with me, thank you so much!

Laurette was extremely knowledgeable, kind, patient and helpful! She went above and beyond assisting me with my furniture selections. She provided A++++ service.

I came to Ashely with intentions on buying a new bed and a mattress. Brandon was very welcoming and super helpful when it came to the entire process. He has also helped my mom prior to this visit and he exceeded my expectations. I definitely recommend visiting the store and having Brandon help you with all of your furniture needs!

She was a very beautiful person who was able to attend to my needs and make my trip a successful one

Antoine he the good sell person he take me good service I like the customer service

Customer service was outstanding. We walked in and was greeted with a friendly smile from Uka. When we expressed we were looking for a new bed she introduced us to her partner, Antoine, a specialist in the field. From that point on, we weren’t only shopping for a bed, but the entire process became an extraordinary experience of what sleeping in comfort could feel like; with our feet and head inclined and targeted to our personal needs. Uka and Antoine were patient, kind, and active listeners. We couldn’t ask for anything more in the service and quality of the product we eventually purchased.

Brandon was really helpful and he made us feel comfortable and we had a pleasant time 😃

Great sales Rep. Christal, very helpful and patient while we looked at several different pieces of furniture. Made two beautiful purchase for my daughter.

Laurette is great! Very informative. Love my new mattress.

My daughter and I visited The Kings Plaza Ashley Furniture Store, August 27th. We were welcomed with so much positive energy and gave the entire walk around for what we were looking for by Laurette. She was patient and very informative with each product within our vision of choice. Appreciate the wonderful customer service. Thank you.

Disappointing Experience with Price Matching and Unnecessary Fees at Ashley Furniture kings plaza I recently visited Ashley Furniture to purchase a piece I had been eyeing for a while. When I got to the store, I mentioned that I had found the same item online for a lower price and asked if they could price match. Initially, the staff was unwilling to honor the price match, which was quite frustrating. After some back-and-forth, they finally agreed to match the price. As it was posted all over the store price match guarantee. However, the experience didn’t improve from there. Once they agreed to the price match, they informed me that there would be additional delivery fees. These fees were excessive and seemed completely unnecessary, especially since the store is relatively close to my home. It felt like they were trying to recoup the price difference through these added charges, which left a sour taste in my mouth. I was being charged a delivery fee okay fine then a feee for them having to break down furniture then a fee in case it didn’t fit in my house. After I told them if they can’t make it fit leave it on the sidewalk I’ll take it in myself. All the extra frees were 500.00. In the end, I felt that Ashley Furniture was not upfront about their pricing policies and was disappointed by the lack of transparency and customer service. I expected a much better experience and will be considering other options for future furniture purchases. HORRIBLE !!! Ps : also was told If I price match I wouldn’t be able to use financing. STAY AWAY! Got it cheaper at a competitor with zero delivery fees

Laurette was very friendly and helpful. Wasn’t pushy like sales people in other stores we were at. Would strongly recommend working with Laurette when in this Ashley store.

Toseef and Kristoff were awesome. Thank you

Medina was very accommodating, she was able to answer all our questions and provided us with options. Medina continued to show us additional bedroom set so we were able to make an informed decision and loved the set chosen . Thank you very much Medina!!!

Kristoff was very attentive and helpful, when it came to choosing a couch.

I had the best experience with Ashley today. Especially Uka Cassidy. She was very helpful and professional service person. I was going to buy one furniture but at the and I decided to get second furniture because of her professional service. Price was so low and most important thing was there’s no interest for financing. I highly recommend for everyone this store .

Kristoff was very attentive and professional. Any questions I had about specific furniture he answered. The mattress testing was a very calming experience. He gave great recommendations that was in my budget. Definitely will be returning.

Antoine is a great Sales Manager and deserves a raise. Never made me or my family feel pressured or uncomfortable, was extremely knowledgable and kind through the whole process. Really trustworthy guy. Excited to get my couch.

Uka was very helpful when I was trying to look for the perfect sofa for my apartment. She was very patient! I will recommend her to everyone going to Ashley in Kings Plaza.

Kristoff was great! He greeted us when we first walked in the store. He saw us walking around in a specific area and approached us to see if we had any questions. We were on a budget and he was able to show us comparable options within our price range. He was very knowledgable about the furniture and made suggestions that benefited us. The process was quick, easy, and effortless. We have a lot more items to buy -- so we will definitely return and ask for Kristoff!!

We had the best experience at Ashley!! Stanley and Antoine helped us throughout the whole shopping experience! We wouldn’t have been able to find a couch without them. We came in to Ashley for a couch after shopping somewhere else and had a budget, measurements, color and fabric in mind. They helped us and made sure we were happy with everything!! They were absolutely a delight and kept us calm and happy! Shopping with them was great! And we would recommend to everyone!

Antoine and Stanley took such great care of us in the store!! We got the knockdown delivery (where they take apart the couch and build it in your apartment, because we couldn't get anything up the stairs in one piece). Oscar was super quick and professional and the couch is perfect!

Ashley’s Kings plaza service was great. Their sales rep Kristoff was amazing. I purchased a dresser to match my bedroom set. And I’ll be back shorty for a bed for my daughter. I’m happy that I went in person because he answered all questions.

I worked with Brandon. He was extremely helpful and patient. He watched me sit on the same couch over 20x and smiled the whole time. The store is immaculate and the service was terrific. Thank you Brandon!

Uka was very nice and very patient and helpful.

The Kristoff was very helpful and experienced Very nice atmosphere very friendly very helpful. I bought my mattress and I’m very happy. Thank you so much. Was my first time in the store very Sales people

I had a great experience, i went looking for a mattress and i worked with Brandon and he answered all my questions and was very helpful!

Kristoff was an phenomenon person to work with. My wife told me about the experience she had working with him and trust me she didnt lie. I was able to get a queen size bedset for my mother and she loves it. Thank you kristoff it was a pleasure working with a smart and hardworking young man as you.

I found exactly what I wanted and my sales rep Christal was a great help.

Kristoff

Kristoff and UKA was very professional and good to me. They were quick with the process and made my purchase seamless. Thank you guys I love the experience.

We visited Ashley at Kings Mall at Brooklyn and several furnitures for full size and Queen bed frame we looked at for new house and Ms. Medina helped and spent time with us for choosing versions model and the new Ashley in Kings Plaza mall awesome

Kristoff exceeded our needs on finding the perfect bed frame set and mattress. Thank you very much!

Kristoff is a pleasure he was attentive, he showed us several options and worked within my budget to get me what I came in for. He has such an eye for details and takes his time to listen to what I was looking for. I walked in optimistic and then Boom he made my experience one that earned Ashley a repeat customer. Why is he not the store manager. His customer service skills go beyond and above. Thank you, Thank you, Thank you. When you go ask for Kristoff hurry run over to Ashley like right now.

Crystal and Kristoff were superb! Best customer service experience I have had since living in NY. I walked into the store just before closing. They were patient, attentive and extended themselves to ensure that I got exactly what I needed.

Uka was amazing and very honest

Very friendly, goes above and beyond for the buyer. Thank you for your help.

Had a great experience while shopping at Ashley furniture. Brandon was extremely helpful and knowledgeable. He was very attentive and offered different options for any concern

Amazing experience today!! Kristoff is the BEST!! Helpful, professional & knowledgeable !! If you want a great experience buying furniture, this the place to go & make sure you ask for him!!

I had an absolutely wonderful experience making my purchase. The sales associate, Stanley Philippe, was patient, courteous, and very knowledgeable. It made my experience less nerve racking.

Visited Ashley furniture looking for a specific sofa. We were promptly greeted. While the store did not have the exact sofa display I was looking for, we were shown similar styles that were comparable. We ultimately ordered what we originally wanted. Kristoff took his time with us and went above and beyond to insure we got exactly what we desired. Kristoff is very knowledgeable of Ashley products and even recommended complementary artwork, which we absolutely love!!! 5 stars all around.

Kristoff was a great salesman it was a pleaure working with him. He helped me find a accent chair i was searching for forever. Thank you kristoff will definetly be back.

Excellent customer service. Brandon was great to work with!

Uka was amazing loved the experience

Awe service from Medina she was amazing and helpful

Kristoff was great to work with! His style and knowledge really helped me get the right pieces for my new apartment. He was nice and a pleasure to work with!

Amazing experience Christal was so helpful in our decision would definitely come back

Christal was awesome she took her time and went above and beyond for me

Kristoff Omg he such gentlemen and very helpful kind and had patience’s helping me..

Uka was extremely pleasant, helpful without being overbearing. It was a lovely experienced .

Kristoff was very professional and hard working he was very humble and patient. I left and came back, due to his genuine character. Thank you.

When to the store twice, Laurette, was awesome and very patient with us. We got a lot of help from her and the assistant manager and a young gentleman. I’m from Virginia, and all three of them were giving me directions to the back door to pick a piece of furniture. Thanks so much for the help.

The sales representative Laurette was very nice and helpful with my purchase my experience with your location was excellent I hope to continue with any other purchase in your location

UKA helped us find our dream couch! ty 🫶🏻

Laureate was a pleasure to work with she was kind and patient with me and her personality was amazing

I had a great experience at Ashley. Brandon was very helpful.

Uka , was excellent , great communicator ,answer all my questions she’s very informative and attentive.. I highly recommend

The sales representative Brandon was great very attentive and very helpful

I came to Ashley Furniture Store in the Kings Plaza location looking for a bed. I was directed to the perfect match by Kristoff. Working with him was such an easy going and amazing experience. He was able to get me a great discount and walk me through the entire process, while answering any questions of mine. I would recommend this location to other people in the future and if you’re looking for a specific person to work with definitely choose Kristoff!

Very patient and knowledgeable. Friendly. Felt at home. Excellent service.

Uka was amazing! I was shopping for my first apartment and she was so helpful and patient. Within minutes I found the perfect sleeper couch that would fit my small studio apartment and got to sit back as she filled out all the forms and got me set up in seconds. She made this process so quick and easy. THANK YOU SO MUCH!!! ☺️

Luarette was super helpful and patient. Thank you so much for your assistance!

Excellent customer service from Kristoff and Antoine. Knowledgeable and courteous.

Kristoff was an amazing sales associate. He was pleasant from the start. His smile made us want to buy the whole store. He helped us all the way through the process and he was great.

They gave me great service Loretta and Medina I'm so grateful for the experience and I'm excited for my new furniture

Madina was very helpful, she gave us good advice to find the right best furniture for our room

Good service and attention, súper profesional and friendly . We will see you again. Thank you

Marquis is the best! He was very personable, helpful and patient. He guided us to finding the perfect couch for our home. The store itself if very nice and accommodating. I would definitely go back to this location if I need any other furniture!

Marquis’s was great with a fast purchase

Brandon is my go to associate for shopping at Ashley Furniture. He was very knowledgeable about the inventory, he was patient and he assisted me with the measurements for my living room and master bedroom sets. I couldn't thank him enough. This location had what I wanted in stock (which is rare) but I'll definitely recommend Brandon at Ashley Furniture Kings Plaza for all your Furniture needs.

Laureate was very helpful very patient because it took me a long time to choose a mattress.very professional

My experience with Christal was amazing thank you so much for your help.

Uka was very patience with us.

YOUR SALESMAN ANTWON WAS A COMPLETE PROFESSIONAL GAVE ME THE CHANCE TO LOOK AROUND THE DISPLAYS TO DISIDE MY CHOICES TOOK THE TIME TO EXPLAIN EVERY DETAIL OF HOW MY CHOICE WOULD BE IN ACCORDANCE WITH YOUR POLICIES AND OVERALL A10±+++ OF A GUY IT WAS A PLEASURE THANK YOU GUYS TAKE CARE ✌️

Laurette was amazing helping me find my new couch and love seat

Absolutely amazing deals, best clearance and prices in general I haven’t ever seen, amazing sales associates as well! Not to pushy but there when you need them especially the manager Antoine, Laurette, and Stanley! Absolute rockstars! Perfect salesmanship’s answered every question without being pushy in any way. Highly recommend!

Kristoff and Antoine they were very helpful and nice thumbs 👍

Efficient and easy. Christal. Wonderful service.

Brandon is very helpful. He guided us in finding what worked and was patience with my decision making process. He is very informative and professional. I recommend him to anyone that comes into this store!!

Kristoff was very pro like and humble was very helpful we was very happy with his service

Uka Very pleasant and helpfully.

We had a wonderful experience here at Ashley’s Furniture! We found a beautiful new couch for our home. Brandon was extremely helpful in this process, answering every question we had, and making sure we found exactly what we were looking for, amazing customer service!

My trusted advisors, Stanley and Marquis were absolutely amazing! They spent time getting to know exactly what I wanted. I left the store totally satisfied. I will definitely purchase from them again.

My representative was Christal. She was very informative, took the time to show you furniture pieces that you was interested in and patiently me decide. Thanks Christal and Thank you Ashley furniture. I'm very happy with my choices.

Kristoff provided me excellent service. He was very professional, very attentive and very informative. He helped me made my first big girl purchase and I’m so happy. I can’t wait to receive my delivery. Thank you Kristoff 5 stars.

Marquis and Medina were patient and friendly. They went off ny Pinterest board and helped me secure some unique pieces of furniture to match my aesthetic!

Yak is awesome everyone should use her And antoine thank you!!!

They are very professional and nice, specially Miss Uka. She is very kind and helped me with all the credit process.

Absolutely unpleasant experience they made it difficult at every return. I will never shop here again.

I worked with Gizelle. She listened to my needs and wants. She took her time with me and showed me a variety of options in my price range and my color scheme. I never felt pressured to make a purchase. You will not be disappointed!!!

I had the pleasure of working with Kristoff while searching for a new couch for my home, and I couldn’t be more satisfied with the experience. From the moment we walked into the store, Kristoff was attentive, welcoming, and incredibly patient with my family and me.

My family and I had a wonderful experience. Brandon did a great job in helping us pick out the rite living from set . Was as if we friends for years. .I totally would recommend anyone to this store

thanks to Laurette for helping us,excellent attention.

Had a great experience at the kings plaza store. The associate Crystal was very efficient and professional and sweet. Answered all my questions.

Gizelle was a great help from the beginning! I would highly recommend getting her help. She is patient, personable, and knowledgeable. I'm pretty picky about customer service and she earned these 5 stars! If you are not sure what you are looking for or even think you are sure, ask for Gizelle!

You the best Lauretta took care of she is the best service

Well…..first of all the staff were very polite helpful and considerate. I did a layaway and they were so patient with me, overall I’m really impressed. I would recommend Ashley to anyone. Thank you Ashley

Kristoff was a great help today very patient with me and helped out a lot with my first time purchase.

I had an amazing experience with Brandon. He was friendly, patient and knowledgeable. He made shopping for my new home a pleasant experience and would 100% recommend him. Thank you Brandon!

Christal was great.. she is so patient and helped pick out the perfect peace. Thank you christal

Friendly staff and atmosphere:) Brandon was especially helpful with helping to choose the right set!

Absolutely Thrilled with my recent purchase from Ashley Furniture! From browsing their vast selection online to the seamless delivery process, every step was a breeze. The quality of the furniture exceeded my expectations, and the prices were unbeatable. The customer service team was also incredibly helpful and attentive. I highly recommend Ashley Furniture to anyone in search of stylish, durable pieces for their home. Also wants to mention the manager and Christal they are very helpful and very professional.

I had a great experience at this store all due to Laurette. She introduced herself and gave me space to look around. When she came back to check on me, we walked around together and I felt like I was shopping with a friend. She got to know me and what I was envisioning and ended up showing me a living room set that I would have walked by, and instead fell for. We moved the pieces around to see it in alternate ways. She was extremely helpful. She knows people and can help you find your match! We then looked at mattresses and Medina joined us. She was informative and again, it felt like another friend joined in my shopping trip. I love the furniture at Ashley, and it helps that the associates helping are great at their job.

I had a very pleasant experience in buying a temperpedic mattress!

My mom and I recently visited the Ashley Furniture store at Kings Plaza recently and had the pleasure of meeting Laurette. Let me tell you, she's a gem. Laurette was incredibly friendly and patient, taking the time to guide us through the store and find chairs that matched exactly what we were looking for. We truly appreciate her dedication. So, if you find yourself at Ashley's in Kings Plaza, do yourself a favor and ask for Laurette. Trust me, your visit will be top-notch!"

Krstoff gave great customer service, if you're ever at Ashley's ask for him, he's the best!

Christal did a phenomenal job walking me through the process of purchasing a power recliner for my dad. I appreciate her knowledge and expertise about the product and helping me make decision that suits my need

Thank you Ashley Furniture ! Christal was very nice and informative . Very caring for my individual needs. She deserves to be honored today. :-)

Kristoff and Antoine were very helpful with helping me pick out my bedroom set I am a very satisfied customer!

Laurette was extremely welcoming and patient with us as we had an idea of what we wanted but she patiently helped us on our ultimate choice. Thank you Laurette you made this experience extremely easy and recommend everyone come to the beautiful showroom and ask for Laurette!

BRANDON: Very helpful and show experience as a good sale person.

Brandon was awesome, he helped me the moment I walked in the store. He was pleasant and patient he gave me recommendations which I really appreciated. Thank you Brandon for all your help, my new apartment will be furnished.

Kristoff helped us get the best deal. He is such a gentleman. I had a great time purchasing our bedroom here

Excellent customer service! Sales manager Antoine was extremely helpful!

I hàd a good business person laurette at Ashley got what I wanted for a good price. Also delivered in two days thanks.

Kristoff- was very informative in helping me getting the 3 seated sofa bed...thank you

Brandon M was such a great person. He is very kind, professional and friendly. You need more people like him. Thank you.

Kristoff was professional and most helpful. He made my experience a so easy.

We enjoyed our visit to the store. Christal was very informative and we were able to purchase a sofa that we liked!

Kristoff and Antoine I have made wonderful deal the service manager and the salesman both were nice I give them five star

Laurette was amazing. So professional and knowledgeable. I loved her energy. Look for her when u go shopping there. 5 stars 🌟 she rocks

Christal was really welcoming and helpful with helping us in deciding on our kitchen furnitures. Great customer service,Thank you Christal!

Yes I had a great experience

Lenicia was my sales person.

Kristoff was very helpf

Brandon was very kind and professional and helped out with everything with our purchase. Explained every detail that was needed to finalize our purchases. Morgan ( a previous employee) help us the first time we came to this location and was very helpful as well. I'm sure his fellow pass employee's will miss him as he went on a different path on his career.

Kristoff was excellent. He was very efficient and knowledgeable about the product and was very helpful throughout the process. Very reliable and the service was top notch. Thank you Kristoff! Great job!!

I worked with Brandon for a week to remodel my bedroom. He was wonderful. He made sure I found everything I visioned. His recommendations were honest and persuading. I definitely recommend shopping here at Ashley.

The Salesman was very informative, patient and very, very professional. I really enjoyed the shopping.

Kristoff and Medina The service is good. I really appreciate their patience , suggestions , support for my decisions and team effort .

I followed my friend, we were just passing by and looking in but Kristoff whom we met so courteous had us coming in, he's a wonderful man, we entered in and by talking to him, my friend was convinced and ordered a whole bedroom set. Ask for Kristoff when you go to his branch store.

My wife and I were not sure what kind of dining set we wanted. Antoinette kindly showed us everything on the showroom floor. She patiently let us try out sitting on the dining chairs until my wife and I looked at each other and knew we had found the right one. We had a great experience there

Had a good experience at this location. The sales rep. Brandon was patient and very helpful.

Kristoff was very pleasant and helpful I did not come in the store to purchase anything but by talking to him I just had to.Thank you kristoff.

Kristoff helped a lot get my set bedroom. So nice person

Terrible service, you end up paying a lot of interest even tho they say it’s interest free

Just went into the store to look around and found a table and chairs Christal and Antoine was very helpful and took the time to help me in deciding.. wonderful experience.. Definitely would recommend Ashley Furniture in Kings Plaza

I went to buy a coffee table and the representative, Brandon was very helpful, patient and made my shopping experience as smooth as possible.

Brandon was a big help. We went to the big boys (Raymour & Flanagan, Bobs) and their service felt pushy and not reliable. Brandon gave great suggestions and actually seemed like he enjoyed helping ppl.

CHRISTAL and ANTOINE was very helpful, patient they are a great assent to ur company it was a pleasure working with them

I Had a great customer experience in The Ashley Home Store Today with Kristoff. He was very knowledgeable about the products and design process and i was very impressed with the quality in the store. I highly recommend kristoff’s 5 Star service when you visit the Kings plaza location.

I had a wonderful experience with Medina. This was my first solo makeover project, and she helped me put it all together. I didn’t feel forced to make any purchases I wasn’t ready for. She gave her honest opinions and recommendations based on the type of look I was going for. She was extremely friendly and kind and gave me her undivided attention the entire time. I went in during a lunch break, and she accommodated me as much as possible. The entire staff greeted you with a smile no matter what part of the store you were in, from CE to management. I didn’t feel “watched” as I walked the store freely. I witnessed their opening meeting from afar and saw how warm their team energy felt. They also worked on a marketing project where I witnessed genuine smiles and laughter. Back to Medina. Medina moved furniture around the store to put my look together as much as possible for a better visual per her own suggestion. She made me feel like a respected and essential customer the entire time. I don’t have an ounce of regret in any piece I purchased. Medina, please don’t go anywhere. I’ll be back for the next room. Thank you for such a pleasant experience! I’ll post an updated picture when everything arrives.

Good evening I had a very happy and fun experience at the store. I was greeted by Morgan and he helped me pick out an amazing bedroom set and mattress with an adjustable base. His sales manager Antoine was also very amazing I highly recommend shopping with these two lovely gentlemen. I Would gladly recommend everyone to visit these guy's.

Rafael and Brandon did an amazing job went through everything step by step they made us feel very comfortable diffenatey will be recommending.

Christal and Medina gave excellent customer service! I’d definitely recommend

Christal and Antoine were so patient with me while I decided on my new sectional. They gave me so many option including customized options which was really cool. I left as a very happy customer! Don’t hesitate to come to this store to make your next furniture purchase.

Rafael and Essence were amazing! They were so helpful!

Rafael and Brandon took the time to explain all the details and made us feel comfortable with our choice. Great service and care! Thanks!

Great customer service. They engage with you and listen to your needs attentively and find ways to connect with you as well.

Shopping for a good quality mattress and bed would've been a stressful process had it not been for the help of the friendly and AMAZING staff at the Kings Plaza location. Me and my mom were helped by the two lovely gentlemen named Morgan and Rafael. They patiently answered all of our questions with great detail-- even remembered things that we mentioned a while back in a previous visit. They even went out of their way to help us get our packages to one of the exits, despite it being all the way to the other side of the mall. Overall a great experience. Had so much fun trying out the mattresses. We didn't feel rushed at all during either of our visits.

Morgan and Rafael were very helpful and informative. Morgan was extra patient throughout the process. Staff are all accommodating, and you feel welcome right at the doorstep.

Leniciea, helped me out today and she was so amazing. She gave me and my sister the best deals. Her character was amazing such a kind and warm person. Whoever comes here ask for her. She’s the BOMB!!! 🩷

Christal is very helpful, pleasant , patient very professional, a great asset to the company

Christal is very friendly, intelligent, helpful and polite

We were very pleased with the service that we received from Christophe and Jasmine. We highly recommend that if you need good furniture at a reasonable price, come and be service by this team at Ashley furniture in King Plaza.

I had a great experience with laureate and rapheal together they were so patient with me. They deserve a ten out of ten!

Our visit to this store was a pleasure. Customer service representative Essence guided us through the store and showed us exactly what we were looking for. She noted all our preferences, and as a result, we saved the time and bought the perfect loveseat sofa for our apartment.

My mom and I went in to Ashley’s Furniture at Kings Plaza, and Zanaja was very kind. She walked us through the showroom and assisted us with our renovation vision. She has amazing energy and attitude, and a great member to the Ashley team.

Loved the customer service Rafael and Zanaja were amazing !!

Wonderful kind and generous

Had a wonderful experience with Kristoff, who worked with us to find the perfect couch within our budget. The customer service he provided was above and beyond. No other home furniture store met us with the guidance and friendliness that Kristoff provided. Give that man a raise!!!

Kristoff was amazing, made my experience buying furniture for my home a breeze! Thank you so much! Great customer service

Tgr associate Medina was very friendly upon arrival and considerate of my needs and my concerns forthcoming with detailed information about my purchase. Patient and kind and should get raise!!!! Will definitely be back and recommend to family and friends

Ashely Had a Beauiful Couch set For My Family . I would definitely recommend Anyone looking For Good furniture to go To Ashely Furniture . Thank you .

Wonderful experience with Kristoff, he really helped us out to pick lovely pieces for our home. Couldn’t have asked for a better sales rep!

Kristoff it was a pleasure to work with him he know exactly what I wanted and needed thank you

My daughter needed a great bed for her room. Someone from KP referred us here, and ever since we entered the store, Brandon was with us from beginning to end. He is pleasant, patient, kind and knew how to make us feel at home. His hospitality made us feel like we were a part of their team. He gained our trust. I would recommend him for any everyday experience at the Ashley store at KP.

Great experience @ Ashley’s ! Cristal was very helpful, knowledgeable and patient with us. Definitely will recommend Ashley’s Kings Plaza.

My experience today with Christal is that she has a pleasant personality, great public relations, knowledgeable, and professional in her duties

IT'Z ALL LOV3 OUT H3R3 THANK YOU AMANDA FOR EXCELLENT CUSTOMER SERVICE ❤️❤️❤️🌹🌹💐💐💐🤘🏾🤘🏾🤘🏾🇭🇹🇭🇹

Me and my family came in here Antoine as well as Crystal took amazing care of us, there were patient and very informative!

The associates were great here at the Kings Plaza store. Rafael, Christal and Shaniqua were kind and helpful to me and my mom. They answered every question for us with great customer service. Greatly appreciate them.

Christal was very helpful and knowledgeable I really do appreciate. Nice doing business with you

I had a fantastic sales representative Brandon who helped me tremendously to pick out all of furniture I needed. He made sure I got everything I needed, helped me with the breakdown of things and genuinely was just a great sales rep. He’s the type of person we need helping us, explaining to us and most of all being patient. Thanks again Brandon.

Very very helpful would shop here again Laurette and Rafael were the best

Laurette and Rafael were amazing and taught me so much about furniture and how to plan out a room. Thank you so much Laurette and Rafael

Had a visit with Morgan really appreciate him helping out with the process and picking out our new living room set thank you Morgan!

Madison and Kristoff were the best. They were knowledgeable about the product and really provided individual attention, answering all questions thoroughly.

Laurette and Kristoff were absolutely wonderful. They were patient with me and gave me the best support and advice for items I bought. I went in the store with no real plans on buying a couch set, but they made me feel so comfortable and they educated me on everything… which made me walk out with a couch set and a dining table set lol. Please ask for Laurette and Kristoff when visiting this store. They will put you at ease with purchasing your furniture. They are amazing!

Christal and Medina were great! So patient, helpful and knowledgeable. Great experience working with them.

So I came into this location to just shop around because I’ve been in the business for a new couch and was too afraid to just purchase from Wayfair without actually trying the couch. I had my 4 year old daughter with me who happened to share the same name with one of my consultants Morgan. He was a god sent! He was very patient and wanted to ensure I got exactly what I wanted and listened to my ever need. When it came down to the logistics of everything Rafael as a great to help to my applications where approved and also added in his expertise for which couch he thought would look better in my home as I provided a lot of pictures . All and all I would say this was a 5 star experience. I highly recommend this location and sale specialist Morgan !!!!! THANK YOU SO MUCH AGAIN!!!!

Kristoff and Antoine were very helpful. They provided excellent customer service and was very attentive and knowledgeable with assisting me in with decision making especially with measurements, comfort and what was best for my needs.

Went in to browse only and ended up buying a mirror. Compare to Raymond and Flanigan they are compatible. Nice pieces of furnitures. Salesperson were very friendly.

Diondre was very helpful, very friendly, understanding and not pushy. Great experience for someone who does not like furniture shopping. Made the whole experience pain free.

My experience at Ashley furniture was excellent. Rafael was warm, funny and knowledgeable. I was impressed with his knowledge of the store. I highly recommend shopping at Ashley in Kings Plaza.

Great experience Rafael helped me out a great deal 10 outta 10 no complaints here, excellent service.

Rafael was superb. As soon as we walked in he greeted us with a smile. He put us all at ease and made the shopping experience seemless! I highly recommend Ashley at Kings Plaza.

I’m an online shopper and I needed a sofa which is something you can’t order online and Today in Ashley furniture my sales representative was Brandon. He was very Patient and even called another store to confirm another product for me. Great communication and knowledge on the products. A+

Me and my sister were shopping at Ashley at Kings Plaza mall and we had pleasure to work with Medina and Morgan. They were very patient and were able to recommend what is best for us and our budget. We definitely would recommend asking for them when you visit the store. We will be back for more Thank you Medina and Morgan

Today I took Time to visit Ashley furniture and was greeted by Morgan with a wonderful smile and he helped me get my dream bed set and even introduced me to his product specialist Medina who greeted me with a wonderful smile and helped me pick out a mattress and adjustable base and they were very patient and detail oriented with me. I will definitely be coming back in the future to purchase with these two lovely people. I highly recommend that every customer sees them.

Awesome sale person

Brother Rafael and brother Kristoff helped me get my dream sofa went beyond to get the best price I highly recommend going there thank you guys for your kind gesture and doing what you do best⭐️⭐️⭐️⭐️⭐️

Madison + Antoine were so great! They were extremely patient and really paid attention to the details of the item I needed! I left very satisfied and got a good deal

Diondre was super patient and professional Went above and beyond to ensure I understood everything before purchase. Did everything he could to find the most reasonable price that fit my budget. And most importantly he did this all with a smile.

Amanda and Kristoff were excellent in helping me pick out an area rug they are the best.

Great service from Rafael

I had a great experience coming into Ashley furniture store today. I came in not knowing what I wanted and Rafael knew exactly how to help me and pick out something that I would like. Thank You Rafael you are greatly appreciated. Exceeded my expectations. Perfect customer service.

My friend Marlene was looking for a couch on Monday, February 12th it had to be able to fit up the stairs to her apartment and had to be a certain color to match a table she has. Morgan and the store manager spent two hours with us picking the perfect couch and setting up the delivery. We drove them crazy but they were super patient, friendly, and helpful. We would 100% shop in Ashley again. It was a great experience. Thank you guys!

Laurette & Diondre, was absolutely exceptional..seriously these two sales associates went above & beyond on making sure all my needs were met. I felt like a kid again being there, and looking for the best bed frames that suits me. Ten out of Ten. Keep up the good work lads!

Laurette & diondre Very well spoken and made sure I got the best deal .

Really good customer services. Very nice & accommodating staff.

Diondre and Lourdes were Extremely kind and Helpful. They were patient and helped us with ideas on how we should setup up the couch. They were even thorough with explaining the breakdown of the fees. We couldnt ask for better sales consultant.

Kristoff and lenicia was very helpfull and helped us pick out the perfect couch and overall gave us a good experience do sure reccomend

Kristoff was very pleasant. Extremely great sales person and a good listener and very encouraging where buying my recliner is concern. Thank you kristoff.

Lenicia was an absolute pleasure. She helped me pick out the best option for what I was looking for. She was amazing. Thank you Lenicia!!!!

Kristoff and Antoine were very nice and pleasant really enjoyed working with them both. They helped me to find my dream couch I will never go back to bobs after this experience lol.

Good afternoon visited the Ashley furniture store at Kings Plaza Brooklyn and the sales associate was Kristoff was very polite and he helped us a whole lot. Thanks we appreciate you help.

Kristoff was phenomenal, he was able to help me find the perfect tv stand with fireplace. He is the best sales person I’ve ever met. He listens and was really caring to my need

I went to the mall today not to buy anything...but my customer service Ms Lencia...she was so professional not one time did I felt pressure into buying anything...she greeted me as I walked in the store then she was standing there giving me my space to look around and wait for me to call her....I love that I felt comfortable in the store and I ended up buying a dresser for my daughter....dont like people walking behind me it's not a comfortable feeling so thank you so much....I grade her a 10 she's very professional and knows how to take care of her customers....thank you for your time....Vanessa Saul

Kristoff and Antoine were great. Really took their time to help me find what I needed. Ask for them !

Excellent customer service Kristoff was very helpful

Mr. Sam and Ms. Aygul both are absolutely helpful and attentive person. I highly recommend Ashley furniture 10/10. We bought Queen size bed and mattress.

Kristoff and Antoine -they was so helpful and informative in helping me. I came to buy a head and footboard and ended up with living room furniture as well at a great affordable price.I bought a 3 seater recliner with heating and massage. I couldn't be more happier with the quality of service that was given to me.

I recently purchased a couch from Ashley and I couldn't be happier with the service provided by Diondre! His expertise and patience made the selection process a breeze. The quality of the couch exceeded my expectations, and I highly recommend their outstanding customer service to anyone in search of the perfect furniture. Diondre made the experience so much easier and I fully recommend anyone to work with him for any furniture needs!

D'Andre was an amazing sales representative highly recommend him 😊 anytime

Great questions helped us establish what we want, needed and what would fit in the space.

Diondre was very helpful and professional. He offered helpful suggestions and was very, very patient with my mother and I. His customer service skills was top notch. Thank you again for your patience.

Brandon was very comforting and knowledgeable in helping me find exactly what I needed. Please ask for him at Kings Plaza.

I walked in and met Kristoff. He was a great salesman and was very patient as me and my wife searched for a couch within our budget. We new Ashley's was more expensive then bobs and Raymore and Flanigan but we didn't see anything we liked in those stores. After looking for a while we found a couch that was within our budget and comfortable. Kristoff broke down the price for me and it was expensive but reasonable. He explained that the delivery includes haul away which was a big plus. After I came back to purchase I noticed the price was almost $400 more. They told me it was a guaranteed delivery fee. Basically the couch comes already assembled but in NYC doorways are too narrow so they charge an extra $170 PER PIECE to deliver in pieces (like every other furniture store does). Sales people were very nice but I wish they were more upfront about delivery fees instead of wasting everyone's time.

Antoine was very knowledgeable and very courteous. I would give him a very high rate - 5 star

I had a fantastic experience at Ashley Furniture thanks to the exceptional service provided by Kristoff and Diondre. Their knowledge of the products was impressive, and they went above and beyond to help me find the perfect furniture for my home. Friendly, patient, and professional, Kristoff and Diondre made the entire shopping process enjoyable. I highly recommend asking for their assistance when you visit Ashley Furniture!

Quincy and Antoine were absolutely amazing!!! 10/10 HIGHLY RECOMMEND Can’t wait to enjoy my luxurious Coralayne Queen Vinyl Upholstered Bed and mattress Thanks guys

We were very nervous because we knew what we wanted , and wasn't sure if anyone could help us. Our sales lady WAS VERY HELPFUL! Medina gave us time and opportunity to ask questions, and to sever the other options! It went quick. She was very under. OVERALL highly RECOMMEND service is excellent , and people very welcoming!!

Kristoff and DeAndre were very pleasant, knowledgeable and courteous. They were very instrumental in helping me make the right decision, amazing duo!

Christopher is the best. This young man was very helpful and patient. Cheers to you Chris.

Absolutely love this store. Went in with my husband looking for a new couch, Lenicia helped us out. She went above and beyond to provide an amazing shopping experience! My couch arrived on time and I’m currently enjoying every minute. I highly recommend this store. Everyone was pleasant and very helpful!

Kristoff was so kind and pleasant!! He helped us find our new dining room table for a good price!!

Quincy is the best salesperson I’ve encountered. He’s patient, assists with choices and took his time to ensure I was completely satisfied.

Happened to stop into this Ashley while at Kings Plaza and I was pleasantly surprised. Medina is great, super helpful and patient. Ended up deciding on a dresser, on the spot. Will definitely be back!

I'm blown away by D'iondre's professionalism, knowledge, hospitality and endless patience with my picky and indecisiveness. When I first arrived he gave us a bottle of water and gave us time to look around and provided us with detailed information on every couch I was interested in. I've been shopping rigorously for a sectional for my first apartment and he has given me thee best experience. I'm blown away with the way he went above and beyond to help me secure my first big purchase, even down to delivery day he made himself readily available. If you are in need of any help with furniture, he's your man- Diondre! Thank you D'iondre for being you- exceptional and providing exceptional service. I will be back!

If you want a patient, dedicated, committed, willing to share the real deal about their furniture.. look for the best sales person by the name of Diondre. Even throughout the delivery process, he made himself available to trouble shoot the issue. He is truly God sent and an awesome individual! Thank you Diondre for everything! You are such an great asset to the Ashley franchise at Kings Plaza! Way to go!!!

I would highly recommend seeing Diondre not only was he extremely knowledgeable about every item on the showcase but he took his time gave us all the information and helped us choose what was right for us. It was almost as if he would be using the furniture as well true professionalism at its best

I'm so thankful I swung by here, it's been a wonderful experience, Kristoff & Sasha are absolutely amazing, from their courtesy to how knowledgeable they are about all the beautiful products, I'm definitely impressed & will be recommending everyone to shop here, it's so worth it!

Diondre very helpful

Diondre was very helpful l and give me a good price and show me what I was buying

There are no words to describe the absolutely amazing person that is Sasha. From her greetings to her knowledge of all the products, her ability to make you feel so comfortable. I went to buy one product and came away with three . Thank you Sasha I will be back,

Wonderful . Essence is the best

I had a good experience ,Essence is the best.

Quincy was a great person to work with. He paid attention to all my interests and concerns, and found exactly what I was looking for, for my new home. Quincy was friendly, informative, and made my experience easy. His manager was also very accommodating, and super friendly. With help from the staff, I was able to purchase a couch, bed, and dining room table in one sitting. Thank you to both for all the help!

Kristoff and micheal gave an awesome service, very appreciative for there help thanks.

Wonderful experience, with Sasha. She elaborated everything clearly. She also is great at helping you find what you're looking for.

Shopping for a mattress at ASHLEY Furniture in Kings Plaza Mall was an absolute pleasure, all thanks to Lenicia and Adia. Their unwavering commitment to helping me stay within my budget truly stood out. They took the time to understand my needs and preferences, offering expert guidance that made the selection process seamless. Their exceptional customer service skills, coupled with their extensive knowledge, made my experience both enjoyable and successful. I'm incredibly grateful for their dedication and assistance. Lenicia and Adia went above and beyond, and I couldn't be happier with the service they provided.

Kristoff and Michael from Ashley provided an exceptional shopping experience. Their extensive product knowledge was evident as they took the time to connect with me and explained each product thoroughly. I appreciate their dedication to ensuring I had a clear understanding, making my purchase decision much easier. Kudos to Kristoff and Michael for their outstanding service.

Kristoff and Sasha are phenomenal, they was able to give me a great experience. I found the bed I was looking for in no time and it was around my budget as well. I definitely recommend you ask for them both they are kind and a great team together.

Kristoff was soo wonderful, and very polite

Really great staff that are extremely knowledgeable, friendly and helpful!

Kristoff was amazing! He was very patient and answered all my questions. I recommend!

I’ve been to this location previously but felt uncomfortable and left. And today I decided to give it another chance and I’m so glad that I did. I was welcomed with a warm smile from UKA, who accommodated me and helped me find what I needed without pressure and ANTIONE helped out so much with a transaction that I left smiling and accomplished. They made my experience feel like my hard earned money was worth spending there. Thank you 🙏

Essence, the trusted advisor, sprinkled her expertise like fairy dust, making the bed-buying journey magical. Her advice was as comforting as the bed itself, and the water she offered felt like a sip of wisdom in a refreshing cup. A delightful experience guided by Essence's charm and knowledge. Thumbs up!

I had the worst experience of my life dealing with this particular Ashley furniture store, from the agent that sold the sofa (Shena) who is a liar by the way. to the manager(shanick) that will not take responsibility for their lack of details and competence .. how do you ask for measurements prior to delivery and was provided with it, then on delivery day you realised you didn’t ask for height and you want me to pay extra to a third party company to redeliver the sofa .. Also the sofa could fit into the service elevator which I can clearly see and kept telling them to go out and turn it another way but the delivery team tried to finesse me into paying them $400 on the low to take it through stairs, when I refused and told them to call the store because this is not the service I was promised. Shanick told me it was an obstacle even tho they didn’t ask for heights measurements and I should pay for third party .. horrible way to treat your customers and I regret dealing with your company…

The staff was very helpful and attentive to my needs and worked hard to make me comfortable with my purchase.

Ms. Essence gave me Excellent customer service

Big shout out to Mike he is truly amazing, made my experience purchasing a recliner so fun.

I had a very good experience in your store. The manager was excellent. The associate that helped me also was very excellent. I would tell all my friends, coworkers etc. to come to that location to purchase from your company again.

Best experience I’ve gotten while furniture shopping. Ashley furniture at Kings Plaza gave me amazing customer service. I needed a new bed and mattress and the employees (Adia & Diondre) worked with me to give me an amazing deal as well as a mattress that catered to my physical needs. I appreciate how they listened to what I wanted and didn’t try to upsell me while still giving me all the bells and whistles within my budget. They also kept me comfortable during the whole process. They were kind, courteous, detailed, and well versed in the products sold at the store as well as the financing/leasing options they have. I will definitely be coming here again for my living room furniture.

Essence was the name of the young lady who helped me. Thanks to her I walked out with the best sofa for me.

Diondre from Ashley home store was excellent, he has excellent customer relation skills and takes his time to help find the perfect bedset for me.

Sasha was absolutely amazing and is very knowledgeable. She took her time and explained everything and showed us many options to satisfy our needs.

The customer service was outstanding. The sales gentleman was very patient. He answered all of my questions until he found me the perfect product.

Desiree was great she took her time explaining everything to me.

Thank you Michael Perez for great customer service!

Essence was a great sales representative, she did a great job assisting my mother for her brand new bed mattress.

Ms. Ashey and Mr. Sam were very PROFESSIONAL in helping us choose the Ideal Queen Size Sleeper Sofa. They actually took their time to explain the process. They were never in a rush despite the many questions we had. They were really helpful. We need more people like them in this world. Elizabeth Abrams.

Very helpful & pleased with the mattress I recently purchased. Thanks to Diondre I was able to get what was needed for myself and my son’s room. I’ll definitely recommend him for future purchases!

Love the service I've received from one of their employees. Diondre, one of the employees, helped me out with making good decisions on what furniture to have for my place. Listened to what I was looking for and gave me better options. Great customer service overall and very friendly. Highly recommend and will be telling all my friends and family about it.

Essence the sales representative is very knowledgeable, and is a great help to us so we give her 5 stars. Thank you.

My experience at this location was pleasant. Diondre was very informative and helpful in the decision making process. I am pleased with the encounter I had at this location.

Great service today with Michael he made the process of me getting a new couch for my new apartment way much easier. Thanks for your service & support because you just turn a customer into a client. Thanks once again

Essence was very helpful and she gave me good customer service

Essence and Desiree were both fantastic and so helpful and patient. This was a fantastic shopping experience. Highly recommend!!!

I had an amazing day at Ashley Furniture today. My friend and I did not want to leave the store. Aygul, Michael and Antoine were all fantastic in ensuring my complete satisfaction. They worked with my budget and got me what I needed for an affordable price. I will definitely be back in the near future for some additional pieces to add to my home. I really appreciate you all!

I came in with no expectation and left with the most comfortable bed I ever slept on. Thank you Diondre, for helping my husband and I get our new mattress.

Desiree was very pleasant and patience I got home and decided to come back to the store to complete my purchase after telling her I was going to think about it she gave me great customer service will definitely be back

Diondre Francois was super helpful

Very good service. Deondre is great person. He helped me look for my living room set. He is patient and attentive. I would recommend anyone to come to this store.

Bought a new mattress for my daughter, Desiree was extremely patient and helpful! Customer Service and Attentiveness was SUPERB…… felt like I went shopping with my longtime friend. 🧡

I had a wonderful experience. Lenicia was an amazing help and was very clear on everything that is to be expected as well as the manager. Appreciate all the help today thank you

Sheena at the Kings Plaza Mall store was wonderful! She was very helpful and knowledgeable. She helped me secure a line of credit and was not pushy during our entire exchange..

It was a seamless transaction from start to finish, thanks to the assistance of Augul. She was approachable, knowledgeable, professional, patient, and delivered world class service. I could not be more happy with my purchase thanks to Augul and her expertise on the vast array of furniture options.

Me and my husband went in Ashleys furniter in king plaza , we were greeted by Adia. She was very hepful in our furniture purchase. We are very sorry I didn’t get the other young lady name (i believe to be the manager) The out come of our visit was a woderful one. Very professional and courteous and tentative to what we were looking for. Will return again ************

Diondre was a wonderful sales representative that showed my family several options and gave us a bedroom package that was amazing.

Diondre provided great customer service and insight on the furniture as well as the break down on the dimensions and aspects of the furniture. He reviewed the positives and negatives of each piece so that we can fully grasp what we should pick. He was able to provide us with a bedroom package that made our day. He is the go to sales associate at this location.

The sales person was okay But they got mad when I found the couch cheaper online than in-store so they did a price match When I got home they call want measurements for the doorway I did then they call back want me to measure the old couch I did then they call back with all excuses want me to pay to remove the door cause they don't think it will fit long story short I said cancel the order return my money the way it was paid then they call back want me to come back in and get something smaller like really I will never never ever shop at your store again and I would not recommend anyone Clos to me do it you all are to disrespectful i paid my money it belong to me but you all once it still in the store is yours well keep it ill go back to Raymore and Flanagan.

I visited this location with a friend who was looking to purchase a new sofa and bedroom set. I was not planning to make a purchase today but was convinced to purchase some awesome pillows. 😏 I mean, when you laid on these pillows, you instantly wanted to take a nap! The sales representative Recheina Darden was very informative, helpful and patient. She helped myself and my friend make an informed decision and explained the details of the merchandise. I will definitely return when I am ready to purchase additional items for my home; with the assistance of Miss Darden of course. 🙂

Cheina @ Ashley at Kings Plaza was very helpful and she made my shopping experience personal and exciting. I love my purchases and she worked with my budget.I will recommend Ashley to all my friends.

I had a wonderful experience at Ashley Kings Plaza Brooklyn. Sales Rep. Augul and manager of the store Antoine was very helpful in assisting me with my selection. I would recommend family and friends to shop there. I will definitely return in the future. They made me feel like family. Love the service. Thank you I appreciate your help Antoine and Aygul. Ms. Carol

I was gonna buy my stuff at Bob’s discount furniture but I wanted to see what else was available and I came into Ashley to see what they had. Shoutout to Recheina. She walked me around the show room and helped me select some really nice, affordable, and quality pieces. I should be getting my items in a week and I can’t wait.

Leo from this store is an amazing professional! Super calm, cool and collected. Showed us all good options, worked with our budget and gave us the best price! The whole transaction was smooth and flawless. Thanks again for your great service!

Very helpful

Nice costumer service. They didn't try to over sell me. Got just the items I stopped in for.

I walked into Ashley furniture store in Kings Plaza today and was greeted by Amanda. Amanda was very happy to show me all the furniture that I needed to see. I wasn’t shopping for anything specific, but I was just browsing. I didn’t purchase anything today but I will definitely go back there when I need any kind of furniture. The people in there was so friendly and kind. I gave them a five star rating because they deserve. I look forward to going back to the store even just a visit to say hello. It was A pleasure meeting the staff. Donna

Desiree was extremely helpful, made me so so happy to give -Ashley Furniture my business! I will highly recommend this location and person "Desiree"!

had a smooth shopping experience, sales person Desiree was very knowledgeable and helpful.

Quincy from the Ashley’s at Kings Plaza was an absolute delight!! He helped us with everything, was very clear about how everything worked, and answered all our questions! We ordered a few days after going and meeting him, because we felt so confident and reassured with our purchase! 10/10, would definitely go back for future furniture!

My mom and I came here to look for nightstands and were able to find just what I was looking for. Giovanni Denis helped us and he was so warm, friendly and understanding the whole time. He made the experience really positive and easy.

Cheina was very helpful today helping find exactly what I was looking for. Definitely will be coming back.

I love the personnels that was working there today they treated me with respect and nice

Before I get into this review let me say Desiree was amazing and provided excellent service. This one star does not represent her quality of service at all. I WILL NEVER IN THIS LIFETIME OR NEXT PURCHASE ANYTHING OR ATTEMPT TO BUY SOMETHING ELSE FROM ASHLEY. We were informed at the last minute that the address of delivery needed a COI. (Certificate of insurance) We had someone by the name of Shanique W. call us and to be honest made no attempt to help us. Yes at the P.O.S I did informed Desiree that a COI was not needed. I admit that . Shanique stated upon her starting work that morning on 8/29 our order was flagged needing a COI but did not call us until after 4pm by then the department that handles that was closed. She was very dismissive even suggesting from the first call that we can cancel the order because we were upset that we had to now move the delivery date to the following week due to the window of the COI not being requested. We had the management of the delivery location email a copy of the COI to her email, which she received immediately. ( My 64 year old soon to be 65 mother in law rushed to the management office at 4:40pm to get the COI FYI) Shanique then told us after that the process had to be done yesterday on Monday for delivery on Friday. She went on to say that there was nothing she could do and needed a new delivery date in order to put in a COI on Ashleys behalf and our now delivery date was no longer available even if the COI came back before Friday.( meaning that Ashley had already canceled our delivery) Not to mention I spoke with Ashley at 9:30 am and they went over the building restrictions noted in the order but never mentioned the order being flagged. She also had the audacity to give us the option to pick up the furniture from their warehouse in New Jersey even though we were paying to have it delivered. Was she expecting me to put a sofa and love seat in my pocket? All why still while saying (You have the option to cancel if you choose that’s still an option) She didn’t care if we cancelled which means Ashley does not need our Money and I’m completely ok with that. She definitely needs training on empathy because she lacks it. The set I was purchasing was a birthday gift for my mother in law and I only tried to work something out because of that. After about 3 calls I refuse to beg someone to take my money. This is the second and last time I will attempt to buy anything from them.Both time resulted in me getting my money back. Now my mother in law is stuck with no furniture for her birthday and her party is now cancelled. My gut told me to stay out of Ashley and I even said that to Desiree. I said my last experience was horrible at their location further down Flatbush. Ashley will not get me a third time. Also Shanique stated SHE will cancel the order and issue the refund only to have to call back 2hours later and she proceeded to give us an excuse on why it wasn’t cancelled then proceeds to cancel it. I was so confused on why it was not cancelled at the time we agreed to cancel it. Especially since she was so eager to cancel it in the first place.

My salesman, Dondre, was very helpful, personable and professional. I highly recommend him!

Showed up on 1st day of Grand opening. Had one of the best warm welcomes from store trusted adviser Stephanie. She took great care and attention in helping me furnish my home. What a great shopping experience. Staff was very patient with meeting all my family needs, thank you Desiree store trusted advisor and Bre area Manager for your exceptional customer service! Friendly, engaged, informative and very professional! Highly recommend this location!

Stephanie was very helpful. We bought a couch, chair, ottoman and a rug.

Danny B did a good job helping me with the right pick for my furniture and had great customer service I definitely will be coming back

I was there to buy 2 pillows, and was told we could be offered a 20% off discount. However, we weren’t told that this discount was unavailable until we were to check out. We were about to buy the pillows anyway. What is even worst is after we got the receipt, the pillows were charged $20 more than listed price. We asked for a refund/ to cancel the order, but we were told that no specialist was on site to do it, and that would be followed up a day after. The day was gone, we got no calls, no emails. We went online to their customer service, and was told that no price adjustment could be offered once the product was taken home. I feel like we were scammed, and are very disappointed.

My rep was Giovanni, gray customer service. Patient with my indecisiveness. Looked for all the discounts he could’ve. I’ll definitely shop at Ashley’s again because of him.

the sales person(s) were very helpful with my purchase