Ashley Store Camillus, NY (Fairmount Fair)

Allison was a huge help and support for our purchases. She was very nice and gave us a lot of information about the entire process. Thank you!

Was in search of a recliner to replace an old one that had seen better days. Nikki was so super helpful in showing us different options. Told us about 5 year protection and delivery fee. Went to another store but came back here to purchase. Nikki was just wonderful and answered all of our questions. Can’t wait for my recliners arrival!!

Lisa (and I believe Jessica) were great, extremely helpful and polite on the phone. Can't wait to get the couch!

helped a lot for my first couch big slay

It was a great experience from start to finish @Ashey/Camillus. My sales associate Ethan was great, very personal and professional.. His sales manager was very helpful and professional as well. Thank you again..

Steve was diligent and efficient while we told him what we were looking for and with our budget. He was very intuitive and able to resolve an issue quickly, with the replacement we needed.He made sure we received all possible discounts that they offered, keeping us in our budget range. I'm hoping for an early arrival of some of the parcels, but we'll see. That is not the stores department.

Colleen was great. Very knowledgeable, attentive, and easy to communicate with

Thank you for your great service ! So very helpful and so refreshing to have a salesman not being pushy ! Thank you Steve

Lisa was such a breath of fresh air…not the typical sales tech. She was so much fun. Shes an asset to the company!

The staff is great, super nice and knowledgeable. Only complaint was the touch screen on the application center was a pain.

Steve was an incredible Assistant with offering ideas for our small space. To giving us the time to make decisions without pressure.

Awesome service

Lisa Stephen’s was so helpful and efficient. She matched us to the perfect set of furniture and found us the best pricing on it. She will always be our go to!

With Ashley’s large selection, friendly accommodating staff and great pricing it was a no brainer for me.

All staff at this location were personable, knowledgeable, and pleasant to work with. Lisa Stephen's was tremendously helpful with decorative suggestions.

Great customer service

Great coustomer service

Nikki Cammack was the best helper we could have had. She found exactly what we were looking for and helped us get it a fast delivery and price.

Very friendly service

Salewomen was very pleasant n nice. Beautiful lady. Very well clean place n very friendly.

Ethan and Allison were wonderful in helping me to get a desk I needed. There was also a nice employee at the first desk, not in sales, who helped me to get the right price. Happy to get the furniture I was looking for :)

Excellent customer service! Thank you

Very knowledgeable and kind.

Always amazing experience. Wonderful staff. Great selections. Incredible pricing!

We had a tear in our cushions and Ashley helped us with replacements right away! The text feature is very helpful and everyone I’ve talked to has been so kind. Thank you so much!

Eager to have my new loveseats delivered. Lisa at the Fairmont store was very helpful. My only disappointment is how long I have to wait for delivery

I had the pleasure of working with Lisa Stephen’s. She was very nice and did not pressure me for the sale, which I really appreciated. I went back to order my dining set, however Lisa was not in yet. I thought she would be in at 11:00, but she was not scheduled until 2:00. I live quite a distance away so Colleen stepped in to help me get the order in. I was impressed by the team work!!!! Very happy with the experience!!! Thank you Lisa and Coleen for your excellent service!!!! 😊👍

This place never disappoints ! Lisa is the best I recommend her to everyone I know ! Thanks again Lisa !!!! Looking forward to my new purchases !

Very friendly and knowledgeable! I didn’t even have to go to store. I found what I wanted online and called, Lisa had the transaction complete in under 10 minutes. Would highly recommend!

Purchased an area rug I thought would be perfect for my room. Took it home, and discovered the color was all wrong. I returned the rug the next day and received a credit for the full amount and was told I could use the credit for anything in the store. The salesperson and manager were very gracious and made the whole experience very easy. I would definitely recommend this Ashley store.

Everything was great! Other than being told chair would be delivered and how great it is that all I would have to do is point to where I want it and smile. Then when I got home I see there is a $99 charge for delivery. That was never stated to me when telling me about the "great" delivery

Good selection, good price, easy to work with

Best experience we have ever had buying furniture, would recommend to anyone.

Anthony was super friendly and nice

Loved working with and chatting with Lisa! She also appreciated and enjoyed my 4 year old "testing out" the furniture. It was great that we were able to unfold the sleeper sofa to lay on it. The Fairmount Ashley store has a great vibe with friendly people!

With Steve’s help we were able to find the loveseat I had previously considered…. The sale was completed efficiently! He answered all our questions and was very helpful

My living room furniture looks so nice in our finished basement. The sales people at Ashley were very helpful. The gentlemen that delivered the sectional and entertainment center put everything together and were very professional. I would highly recommend shopping at Ashley for your future furniture needs. Ashley also has many home decor accessory pieces that dress up a room.

I appreciate that you allowed us to shop without hovering around us. You were available when needed and helpful with the process.

Friendly staff from the time we walked in to the time we left

excellent service

Anthony was treat. Most of time Customer Sevice is out the window. Anthony provided awesome customer service. Thank you, Chenelle

To be honest, I am not a big fan of your furniture (negative experience) but we found an adorable lamp, 2 candle pieces and a bar stool at amazing prices (on sale). Our sales rep, Anthony was great!

Jill was amazing..so friendly and helped us a lot with our purchase!!! Thank u!!!!

This store has a large selection reasonably priced. What I liked best was the salesperson was very helpful and knowledgeable but did not constantly follow me around the store. He let me just walk around and look by myself and every so often would check in to see if I needed any help. I felt no pressure to buy anything. Found a nice table and chair set at a great price.

Sierra was amazing. Very receptive , listened to our needs and helped us decide what we needed. She took her time and was very professional and courteous

So far we have had a great experience at Ashley in Camillus. We just ordered today so have no opinion on delivery service or furniture quality.

Lisa in Camillus was so patient with me and had my best interest with quality and pricing during my search for a new bedroom suite. Thank you so much!

Store was clean and had a wide selection. Nikki was friendly, helpful and thorough. Very pleasant experience with no high pressure sales.

I was searching for a table and chair set for my kitchen and found exactly what I wanted on the Ashley website. Not a fan of putting things together, I thought I’d call the Fairmount location to see if it was in stock at the store, if they could assemble and deliver it. I spoke with Colleen C. at the store. She explained that they could order the set for me, have it assembled and deliver it. I went in to the store to place the order. Colleen proved to be the most friendly, professional and knowledgeable sales person I have dealt with yet. She took the time to show me other options that were in the store and completed the transaction for my original choice quickly. It was my first time in the store and I enjoyed the experience!

Found a great new mattress for a price I was comfortable with, no pressure!

Upon arrival Steve was attentive and worked hard to ensure we found the right living room set we were searching for. Lisa was also very helpful and assisted us through our hiccups with Synchrony closing our account due to inactivity. Though I would not recommend Synchrony due to the lack of communication/emails/assistance regarding account status, I do recommend the team at Ashley’s Furniture Store in Syracuse. The atmosphere was very warm, welcoming and helpful from the start. We are pleased to have made our purchase at this location.

Me and my daughter recently visited Ashley Furniture store in Camillus NY. I met with Jillian Henderson during my visit. She helped us getting the right furniture for my daughters new apartment. Store was celebrating their purple event that day. Jillian was extremely professional and asked the right questions to understand our needs. Her knowledge about the products and offerings were spot on. Anytime when she was unsure about something she reached out to other team members and provided us the accurate information. Jillian took time and tried to work with our needs and a specific budget. She did not seem annoyed or irritated with our questions. Her efforts were genuine. During our interactions she mentioned that she joined Ashley furniture not too long ago and that really amazed me because she did not seemed like a new employee. She is definitely an asset to Ashley Furniture store. I wish her all the best and I would surely recommend her to my friends. Thank you.

Anthony made our shopping experience very positive! He was extremely genuine, thoughtful and engaged. It was honestly the best furniture shopping experience that I have ever had!

Both Sierra, the store manager and sales person did an amazing job

We went in on Saturday, we’re pleasantly surprised by the quality, price and service. We walked into browse and needed up getting our two children new bedroom sets at an incredible price! Thank you to the two Sierra’s for being so helpful!!

Very helpful!

The staff are courteous and helpful. They are willing to work out a deal that is right for you. The prices and discounts are good. It is nice to have a place that will make things right by their warranty.

Colleen did an excellent job. We will be back again at some point.

Jillian was a very nice sales person, very knowledgeable and if she didn't have the answers to our questions she immediately reached out to her co workers. She is an asset to your company.

TD BANK with ashleys home store DON'T DO IT FRAUD YOUR PAYMENTS WON'T GO THROUGH EVEN IF THEY GIVE YOU A CONFIRMATION # YOU WAIT ON HOLD FOR OVER AN HR AND CAN'T GET THROUGH TO ANYONE I DO NOT RECOMMEND ASHLEYS WILL LOSE ALOT OF CUSTOMERS WITH THEM! NOT HAPPY!!!

Excellent experience. The manager Sierra went above and beyond to ensure we purchased the bed set that was right for us.

Excellent customer service and so patient.

We went into Ashley to look at mattresses. Nikki met us at the door and while we are more of a couple who likes to shop around alone, she lead us to the mattresses and was SO HELPFUL and in the end, we were very appreciative of her advise and expertise. She didn’t pressure us, but informed us and we told her we’d be back. She checked in once with us prior to coming back and again, she was very helpful. Purchased the mattress today and took advantage of a promotion they had (They had several! We were able to benefit from 3!) Go see Nikki. Looked like the entire staff were kind and willing to help.

Go see my girl Nikki I promise she will take care of you

I worked with Colleen today and a couple weeks back. She is incredibly helpful and listens to what you want. She is very personable and is easy to talk to. I loved the suggestions she made and I am super happy with my new bedroom set, couch, and mattress. I will definitely be going back and working with her again. She makes shopping for furniture fun and easy. Thanks for all your help 😊

Highly recommend Sierra. She was amazing to work with.

Thank you to Jillian for a great experience!!!

Very high quality furniture and the best customer service in Syracuse area! I highly recommend this place.

Jillian was easy to talk to you and not trying to sell me something I’m an experienced shopper of big ticket items, and felt comfortable on both my visits. I was able to locate what works best in my new build and jillian definitely gave me some great style, color and matching ideas:))

Everyone I’ve dealt with has been super friendly and very helpful

I worked with Colleen in the Fairmont area of NY and she was extremely helpful ! She worked Very efficiently and within my price parameters…great experience.

Quality didn’t match the price for what I paid. One piece of furniture was completely uneven. Every piece of furniture had strings hanging from. Was highly disappointed

Was an amazing experience working with lisa

Lisa was amazing! I think we are best friends now. Best person to buy a mattress from!

Great service and experience!

My consultant was very friendly and knowledgeable about the inventory to help me decide on the right piece to purchase.

Wonderful Very courteous and helpful. What's your name? Virginline Woodall

Anthony was wonderful. We needed a very small reasonably priced small table for our guest bedroom. He knew EXACTLY how to meet our needs. We bought it. He carried to our car. Thank you so very much Anthony!

So far, so good! Lisa has been an excellent sales rep.

Always a great experience.

Staff at every point of contact was friendly and helpful. Very proffessional but on delivery they left my king mattress behind and I had to go to warehouse myself and get it. When I called to inquire they apologized and gave me $150 store credit.

I had an outstanding experience at Ashley, and I have to give a special shoutout to Nikki for her exceptional help!

The Camillus store itself is very nice, and the salespeople are helpful. We have spent over $15,000 on various Ashley items over the past 8 months (both online and in-store orders) so we are a fan of their products. My only recommendation for future shoppers is to really understand their "mattress comfort exchange policy". Their advertisements pitch a "90 day" exchange feature if you are not happy with the mattress once you try it in your home, but they will only honor that if you purchase their in-house mattress protector (which is quite expensive). You could purchase a top-of-the-line mattress protector for about half of what they charge for a lower quality mattress protector, which is what we did, but in doing so it means they will not honor any exchanges. To be fair, they did disclose this to us at the time of purchase, so it was our mistake. At the time, we felt the mattress we had selected would work well for us. It felt fine in the store, and it was an upper-end mattress with a cost of $2,600, but after sleeping on it for a while we both would wake up with some pretty serious back pain. We feel like we are sinking into the middle of it. I sent some photos to the store and they were able to confirm that it was indeed the correct mattress that was delivered. Our first thought was that there was a mix-up, but sadly that wasn't the case. We ended up moving this $2,600 mattress into a guest room that is hardly ever used, and we are now looking for a different mattress from Raymour & Flanigan that offers a more lenient 120 day comfort guarantee. We would definitely shop at the Camillus location again, but probably not for a mattress.

Steve T. Made the purchase of my couch a very pleasant experience! I appreciated his knowledge and patience:

Lisa is excellent. I would be willing to work with her every time I come in. She made my day a little brighter. How do you

No pressure sales, good quality furniture, patient with the customer and their family members.

I would highly recommend Steve fir any needs you might have , was wonderful and very helpful

Service associate was knowledgeable, friendly. Professional, and helpful. Would highly recommend Ashley’s for your next bedding needs.

Anthony my sales person was so amazing, I also appreciate the other salesperson for there help. Anthony was patient, understanding, concern very good over all person. So Anthony keep up the great work and definitely keep that beautiful personality.

Was treated very fairly and they accommodated my request A very good easy experience

Great selection. Lisa was amazing, she knew exactly what I wanted!

Sierra was very helpful and informative with our sofa and love seat selection. She allowed us to roam the showroom freely and at the same time was there to answer questions as needed. Thank you for making the entire process at Ashley easy Sierra. We’ll be back as future needs come about!!

Sierra was an amazing salesperson! She helped me pick out a bed for my elderly mother and made sure I got what I needed. The whole experience was smooth and friendly! I will never go anywhere else for furniture! Go see Sierra!!

Warm reception, helped look around for what was appropriate for our apartment.

Although the customer service reps are kind and helpful my issue is, I purchase an additional service plan the frame, paint has chipped off, I HAVE TO pick up the replacement and put it together…. OR I can pay an additional 100.00 for it to be delivered. Someone help me to understand why??? It’s a defective product, that is why I buy spend extra money. Soooo I have to rent a truck, dispose of the old one get it upstairs and put it together …. Never again Ashley.. never again!!!

"Love this store! Huge selection and a beautiful showroom. Sales staff is always friendly and helpful - not pushy. And the store is just fun to browse for home decorating ideas!" Special thanks to Zack & David they are very professional who offered outstanding service to us. They went above and beyond. We will be back soon!"

Very happy with the customer service. Anthony was very helpful. Just received our new mattress and so far so good!

Nikki took time to give me dimensions of a few pieces I was considering. I went home to measure and text her my choice. I was able to pay by secure link for a seamless and unpressured sale

What a simple, informative and pressure free shopping experience! I bought a living room set that I’m simply obsessed with and I can not wait to receive it. So far I would 100% be shopping here in the future, Nikki was particularly a joy.

The store is beautiful. Nicely organized, very well decorated, and clean. And the staff is wonderful. There were two ladies there who were so friendly and happy to help. Nikki has helped me twice now. She is fantastic at what she does. She listens carefully and then shows me exactly what I’m looking for at a price that works for me. I wish all furniture buying experiences could be this good.

I want to compliment the Sales Associate Anthony that helped me with my purchase. He was so kind, informative and patient answering all my questions.

Lisa was absolutely amazing to work with she was beyond helpful and overall just a great person to shop with! highly recommend

Had an issue with an online ordered being cancelled randomly, went to the Ashley in Camillus and the staff there were so helpful and nice!! Helped me secure my much needed new couch!!

No pressure, found what I wanted.

Sierra was great, courteous, friendly, and knowledgeable! Go see her for your furniture needs. You won't regret it.

Staff is amazing. I give Anthony 2 thumbs up. If I had more thumbs, he would receive more thumbs up. Thank you

Colleen was great! She let me look around by myself and then she asked me a lot of great questions about what I liked and what the space was like I needed to furnish. The couch I really liked wouldn’t fit in the space so I went with a smaller couch and chair. I went online later in the day to check what the other set of pillows that came with the couch looked like and I found a significant price difference between online and the store. I called and they price matched to the website and were very accommodating. I appreciate their patience and their willingness to work with me. I’m excited to get the couch.

Everyone was very friendly, helpful and kind. We didn’t plan on purchasing, but the sale and service were amazing!

We’ve been to a few other furniture stores in the area, but Ashley in Camlius stands out in two ways. First, aesthetically, there is something warm and inviting about the place and the way things are set up. Second, professionally, the staff here (Alexis, Colleen, and Anthony) are extremely caring, accurate, and supportive. We could not have asked for a better experience💐

I bought a couch from Ashley’s and it was delivered Friday. I absolutely love it so far delivery was earlier than the time they gave which was awesome. Sierra was wonderful with her help. The only thing I would suggest is if you apply for the leasing loan it’s 40 if u don’t get approved or don’t use it remind the store to put in for a refund before you leave. I had to call the next day to have it refunded and it takes like 5 days to get it back.

Amazing feeling and great customer service I enjoyed my sales representative and I felt like a kid in a candy store

All of the staff and the representative (Lisa) who I had the pleasure of working with were professional, caring, compassionate and patient! I advised them what I was looking for and they went above and beyond to meet my needs. I had a wonderful experience and I would recommend this store (Camillus) to anyone. The custom service was outstanding!! Thank you!!

Great saleswoman Nikki in Camillus did a wonderful job we bought a sectional from her

The team at Ashley was helpful and incredibly friendly. It was an enjoyable shopping experience.

Alexsis was very good to my wife and I, patient and courteous. So much so that we purchased a couch and mattresses. The whole process was a breeze. Thank you.

Great service

Outstanding

Lisa was friendly, extremely helpful, and very knowledgeable with assisting us with our new purchase. Thank you!!

The furniture is good quality don’t get me wrong, but the thing is do not and I repeat, do not finance with this store. The finance companies that they go through double the price double the interest, even if the store tell you that you’re going to get a promotion with no interest that is a lie. I prefer you buy your furniture straight out! I made a purchase $1000 and end up paying $2000!

I found the insight of the sales staff very beneficial as we purchased 2 rooms of furniture. Sierra C offered suggestions and really knew her product--my wife had the perfect partner to shop with. Unlike many sales people, they listen to you carefully. I'm so glad we visited the Camillus store.

Lisa was very helpful from the moment we walked into the door! We were there for over an hour trying to decide on what we wanted. She answered all of our questions and informed us on things we didn’t even think to ask. We will be going here for all of our furniture needs!

Salesperson was Lisa. She was super helpful, very knowledgeable and friendly. I really enjoyed working with her and all I wanted is now ordered. She made it an easy, pleasant experience!!

Exceptional customer service at the Camillus Ashley store location. I am Wheelchair bound. We were immediately greeted at the front door by Anthony and Sierra. (No automatic doors) Sierra immediately asked if there was anything specific we had in mind and began showing us our options. Her approach was genuine, not just to make a sale. She was extremely patient & helpful. She went above and beyond to meet our space and budget. Sierra is an exceptional sales person an asset to the Ashley Store.

Our sales person was very knowledgeable, patient, and friendly. I would like to be able to comment on the timeliness of delivery but we are still 5-6 weeks out. Being that the distributor is in Pennsylvania that seems quite a long time.

Very friendly and very accommodating. I will definitely be returning. Found the chairs I’ve been looking for.

I've loved Ashley's furniture for over 24yrs now and I love the quality, the brands, and the joy it brings me and my home! I highly recommend Ashley's to everyone!.

Sierra was wonderful to work with. She was informative and helpful without being overbearing.

I walked in and was immediately greeted by CC. I told her I was looking for an ottoman to match the color of a couch I bought elsewhere. We walked around the showroom, looked at all the options and she recommended a particular one that I ended up buying. It was very smooth process. I would go back again.

Lisa Stephens was very helpful and extremely easy to work with ...thank you.

Amazing store and customer service! Lisa was so very patient and made sure she got everything we wanted how we wanted it she genuinely put the effort in! She went above and beyond to make sure we were happy with our sectional! Didn’t try to push extra stuff like others do she made sure we left happy and taken care of. Highly recommend Lisa and the store!

We were given plenty of space to shop without having an associate hound us.

Lisa was very friendly and helpful with my purchases and helping me find what I was looking for. I would highly recommend her to my friends. She is my go to person for all my furnishing needs. She is definitely an asset to your company.

Quick. In and out. Alexis was very helpful and had great service!

Everyone was extremely friendly, staff was eager to help and work with us to get what we needed.

Nikki was exceptional in all aspects from beginning to end of sales experience!! All staff was friendly and it was definitely worth the hour drive!! I will be back!!!!

Great, no pressure experience purchasing our new living room set. Lisa was a pleasure to work with. Will definitely return!

Alexis was such a great help. He answered all my questions and got me exactly what I was looking for.

We had a wonderful experience at Ashley Furniture. Our sales Rep Lisa was fantastic to work with. I met with her initially and then she met with my wife who was impressed with her memory recall of my conversation. Lisa worked with us to find the best price as well as find the best match for our design goal. I'll provide an update once we receive our furniture but so far this has been a great experience.

Very helpful and willing to work with individual needs

Nikki is very knowledgeable about all the Ashley Products. She was a pleasure to work with, and I would recommend if you need furniture to go in and see her!!

Everyone was very pleasant and helpful. Lisa was very personable and made buying new furniture an easy , pleasant experience.

Went into the store in Camilius, NY on December 2nd 2023 and spent $5,506.82 on a beautiful sectional and dining room table set. The products were delivered January 19th 2024 and that’s were all the problems started. Upon delivery, the table did not have any hardware with it so the delivery crew could not assemble it, and one of the sections on the sectional was broken, causing it to not connect to the rest of the sectional. Contacted Ashley and they sent out hardware for the table and a new section for the sectional. Hardware arrived February 8th 2024, so for almost an entire month I had a table not put together and 6 chairs just sitting in my dining room. Then today, February 16th 2024 Ashley sent out the new section for the sectional. The delivery crew refused to deliver due to 2 inches of snow being in the driveway claiming it was “unsafe”. Now Ashley wants to reschedule the section for the sectional AGAIN, and they offered to give us a $50 gift certificate for our trouble. What a JOKE. I spent $5,506 and for all of this they are offering $50. I will NEVER buy from there again.

Allison is amazing and works so hard to find exactly what we’re looking for.

Very clean & set up was nice , my gal was super helpful & not pushy but there for anything I needed !!! I'd deff go back & see her for all my needs & highly recomend her to everyone. Go See her

I went in thinking I knew what I wanted only to realize it wasn’t going to work for my space and budget. Alexis was patient and helped me navigate my way to something I could afford and would work great in my space. I had a great experience purchasing my very first couch set after having hand me downs for years! Can’t wait for it to be delivered!

It was easy and painless! Lisa is an awesome sales rep.

Found what we were looking for and staff was very helpful.

Our salesperson Lisa was awesome to work with. Lisa was knowledgeable, honest and sincere. We will definitely go back to this store for future furniture needs. Mark

Alexis was very professional and took the time to answer any questions we had regarding the furniture we were looking at!

I came in and was greeted with a smile, service was fast and I got exactly what I was looking for

I had such a wonderful experience at the Fairmount N.Y. store. My salesperson Lisa went above and beyond to make sure I was completely satisfied with my purchase. Incredible furniture and wonderful people who take the time for you.

We had a great experience shopping with Sierra Castro. She was very professional and was a great help when we were looking for mattresses. We will be back again to work with Sierra soon.

Lisa is the best!

Great service and pricing. Lisa is so much fun to work with. Great experience as always.

Great experience. Lisa really took care of us and streamlined the whole process for us. Highly recommend

I had a great experience with Lisa! She made the entire process very simple and easy.

I walked around a bit and no approached me to help, then Lisa, who had just started her shift, greeted me. She was phenomenal! Knew exactly where the items were I was looking for. I’ve since had my furniture delivered and could not be happier!

Customer service and friendliness is always top notch!!!! I'm a return customer and am always so pleased!!! Nikki was great during my search for the perfect chair!!!

Lisa was so very helpful! Amazing service. She deserves 10 ⭐️

Nikki was amazing! Answered all our questions and never pushed us into something we didn’t want.

Very friendly staff, very helpful. I’ve been purchasing from Ashely’s for years and have been satisfied with the quality.

My sales girl Sierra was a doll. She took the time and showered me purple mattresses, explained all about them. Very helpful answering questions. Took care of a in store merchandise order.

Lisa, my sales associate was very personable and helpful!

Allison was very helpful through the entire process and made it a pleasant shopping experience. Would definitely recommend her and use her in the future.

One of the best experiences we have had shopping for furniture was here with Sierra ! She helped walk us through the different type of sets and then Allowed us time to process. Thank you Ashley store and Sierra for helping provide an amazing experience

Nikki was extremely helpful and patient. She really took the time to listen to what I was looking for and my style, which allowed me to find the perfect living room set! It was a very stress free process and I will definitely be back again in the future!

We had a great experience shopping for a mattress with Lisa! She was very nice and made us feel comfortable. Thanks Lisa!

Lisa was awesome. She had some great ideas that fit my needs and finances.

Great sales rep. Very nice!

Very friendly and personal! We had a great experience.

Thank you so much for all your help Lisa! I'm happy you were able to find the recliner in Taupe for me.

My wife and I dealt with Lisa. She was terrific and very helpful.

Lisa was very helpful and was not pushy. I can tell she enjoys taking good care of her customers

I had the pleasure of buying a mattress from Allison at Ashley furniture this weekend. Typically I have my partner speak with furniture salesman, he’s just better with them. Not this time! Allison made the entire mattress buying experience beyond a pleasure from beginning to end. I didn’t feel intimidated, rushed, nor pressured. She was willing to be so flexible with her own schedule, was super friendly and made me feel at home. For sure one of those diamond-in-the-rough sales people, made me feel like we could be friends! But, at the same time, Allison’s professionalism was also top tier. I will absolutely recommend family and friends to Ashley Furniture in Fairmount. Amanda Ostuni

Allison was patient, informative and very helpful.

Anthony was our sales person and he was amazing! He took the time to show us the differences in the beds and made sure we were happy with our purchase. Told him what our price range was and he made it happen. We are very satisfied with our experience at Ashley in Camillus!

Sales person was very knowledgeable, we were in and out of the store quickly with a new bedroom set.

We had a great experience buying our new bed with Anthony McLaurin at Ashley in Camillus. He has an impressive amount of knowledge about the beds they have for sale. He was able to answer all of our questions. It's a big investment and Anthony was a great help us confidently make the best possible decision.

We were met by Alexis when we first walked in. He was very pleasant and helpful. He made sure we knew all our options and was absolutely wonderful to work with. Will definitely be back!

We received excellent customer service from Lisa! We can’t wait to receive our furniture! Shawn and Amy Stewart

Lisa was absolutely perfect! She understood what we needed and made sure we got the best price! We will always go back to Lisa for all of our furniture needs!

I have yet to be disappointed with the service and support of the Camillus store.

The associate who helped me was amazing super friendly. Very helpful.

Allison was super helpful and even remembered the concern that was leading me to make the purchase in the first place when I came back two weeks later!

Alexis was very helpful. I showed him the table we found online and he helped us find in store so we could see how sturdy it was before buying it.

Misleading Promises and Poor Customer Service I placed an order for a bed in November with the understanding that it would be delivered by December 12. However, the delivery was delayed twice, first to December 23 and then to January 16, causing a significant inconvenience. What's worse? On December 12, the exact bed that was meant for my house was conveniently placed in the store as a showroom model instead of being delivered to me. When I approached the store and asked if I could take the floor model since mine was being showcased, I was outright denied without any plausible explanation. The lack of transparency and the disregard for customers' needs and commitments is utterly disappointing. Not only was the promised delivery date missed not once but twice, but the company also saw fit to prioritize using my ordered item as a showroom piece rather than fulfilling their obligation. What's most disheartening is the dismissive attitude displayed by the staff when addressing my concerns. There seemed to be no attempt at finding a solution or even acknowledging their mistake. This experience highlights a severe lack of accountability and customer care. I strongly advise potential customers to reconsider purchasing from Ashley if reliability, honesty, and respectful service are essential to you. As a paying customer, the treatment received is unacceptable, and I hope this feedback prompts the necessary changes in their service and attitude towards customers.

Today I bought some furniture in this store . The furniture is amazing. But the most amazing is the staff . As soon as walked in I met Nikkie . She’s absolutely the best . Made me feel like at home , super friendly, sowed me everything I wanted to see , so patient. I’m not an easy customer btw 😂 But Nikkie helped me a lot today. Thank you very much guys .

I dealt with Anthony, it was a great experience. He gives you ample time to review your options and was very polite/helpful. He setup delivery options as well for me that worked out perfectly. Would most certainly recommend.

Had a pleasant and chill shopping experience with Lisa. She wasn’t pushy and gave me space to look around and decide. She was very enthusiastic from the start and continued to be very helpful when I called after my initial purchase to add a piece to my order. Would definitely recommend.

Stunned at how bad not only their customer service is but the furniture I purchased was repaired 7 times in 6 months. It still was not right but the "one year warranty" was up so I had to speak to my "extended warranty" people. Let me tell you, they are WORTHLESS. I had purchased a dining room set and the tacks holding the leather to the chairs have popped out, the legs on the chairs have broken off, the cupboard doors under the tabletop will stay shut, and all you have to do is bump it and it dents and scratches. I ended up trying to go through the Better Business Bureau and let me tell you, they are just as worthless. Now I have a very expensive, terrible looking dining set. NEVER again will I spend one dollar there. Can't even sell it for even a part of what I paid for it as who is going to pay for a broken set?!?! NEVER AGAIN!!! If I could put 0 stars I most certainly would.

Stunned at how bad not only their customer service is but the furniture I purchased was repaired 7 times in 6 months. It still was not right but the "one year warranty" was up so I had to speak to my "extended warranty" people. Let me tell you, they are WORTHLESS. I had purchased a dining room set and the tacks holding the leather to the chairs have popped out, the legs on the chairs have broken off, the cupboard doors under the tabletop will stay shut, and all you have to do is bump it and it dents and scratches. I ended up trying to go through the Better Business Bureau and let me tell you, they are just as worthless. Now I have a very expensive, terrible looking dining set. NEVER again will I spend one dollar there. Can't even sell it for even a part of what I paid for it as who is going to pay for a broken set?!?! NEVER AGAIN!!! If I could put 0 stars I most certainly would.

Well I have to say we had a wonderful afternoon with, Sierra Castro! I’ve worked in retail for forty years and I give her a 10! I went with my friend to shop for him. When I left I had spent, 1700.00 and enjoyed our experience with her. She was well informed, very friendly and patient. All of that and absolutely no pressure. I just retired from 25 years managing a fine jewelry store in Fayetteville NY. When purchasing my new mattress I was seated in an unusual chain. I have back issues and the, Art Deco, chair fit me like a glove. BUT it wasn’t for sale. It was old and had some damage to the fabric but I still wanted it and it was not priced. Sierra called her manager . He was professional, And greeted us with a big smile and a hand shake. He extended to me a price of 200.00 for the chair. He really knows how to take care of the customer. Congratulations on your choice and training of your associates. It’s not easy to come by these days. Many thanks, Constance Kennedy

Sierra went out of her way to ensure we were comfortable with our budget and was extremely knowledgeable with the various quality aspects of the furniture. She was the best salesperson that we have dealt with in our furniture buying process!

My wife and I received very good customer service and were very happy with our furniture selection. Will definitely be back again

Wonderful experience, knowledgeable sales person resulting in sales ...

Awesome sales experience and very informative!!!!

Excellent customer service, no pressure. Vast selection of product.

Had wonderful experience shopping for a couch at the Ashley Furniture in Camillus! Lisa was knowledgeable and helpful. Will definitely choose Ashley again.

My husband and I went to Ashley this past weekend seeking some new living room furniture. We walked in and were immediately welcomed by a friendly team and were introduced to Nikki, who provided us with a fantastic shopping experience. She got to know us, developed a good understanding of what we were looking for and tailored our shopping experience accordingly. At no point during the visit did we feel pushed to purchase something, which I appreciated. It was a very enjoyable experience and we are excited to add our new furniture to our farmhouse! We will definitely be shopping with Nikki & the Ashley team in the future!

Lisa was great!! No high-pressure!! We got a great deal & short delivery time! Definitely recommend this store and Lisa!!

Sierra from the fairmount Ashley was so helpful

Saleswomen were helpful and easy to work with!

Allison was very knowledgeable and helpful! We had some space restrictions and had looked around enough to recognize good quality AND a good bargain as soon as she showed us around. Thanks again Allison!

Friendly staff and quick and easy to purchase. Ive bought from them more than once and will continue to do so!

Worked with Allison to find sofa set and mattress. She was great to work with and I found just what I needed at Ashley.

Ashely Furniture, One of the best furniture stores in Camillus Showroom. If you are looking for better quality furnitures, check them out. This place has it all. Most importantly, the customer service team are amazing and they support, care for your needs, and of cuz they work around to get you discounts. Last but not least, ask for Stephen, she will get you what you want. She has been a great salesperson.

Nice people - good deal

Sierra C. was very insightful and helpful with making our purchase. We will definitely be working with her again in the future.

Great service.

We had a very good experience here, thanks to Nikki. She is very kind, professional, and nice. She spent her time letting us look around, stayed with us, answered our questions, provided any information we could need. She was very patient in helping us find the right furniture and gave us good suggestions. We are happy with our purchases at Ashley Store and we highly recommend Nikki.

Good and helpful

Lisa was amazing and very patient with us. Me and my son who’s 5 and my husband had a wonderful time shopping and got exactly what we were looking for.

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Alexis was very patient and helpful while we chose a mattress.

We found a great dining set at Ashley Furniture and Anthony was great throughout the sale. We are looking forward to delivery.

I had a great experience here! Allison spent her time letting me look around, ask her questions (even the stupid ones), and was very patient about getting me furniture. My very first apartment, and we got a great deal on a sectional/sleeper couch! Thank you Allison for everything!

Was completely mislead on a sale. Was told to come back with a toy to obtain 50% off of a price that we were given two weeks prior which would have put the furniture around 1000 dollars. Was quoted 2300 last time I was in the store then came today on the sale day from over an hour away to be told 1900 I will never step into this store ever again. Unfortunate that these large box stores have deceptive sales practices.

Allison G. Was helpful and got us the best possible deal on furniture for our home.

Great place, great service, Alexis was exceptionally helpful with his customer service skills.

I love shopping here and always ask for Lisa. She recommends exactly what I need and gets me a fair price every time!

Amazing experience! Talk to Lisa. She will make sure you’re good to go! I drive up to Syracuse from Ithaca for a couch and initially couldn’t find what I was looking for. Next thing you know Lisa points me in the direction of a beautiful caramel piece perfect for my space. She was so kind to my family and I. She wasn’t offended I walked away to try other stores before committing. We both knew I would be back. And I sure was. Lisa is awesome, the store is lovely, and the price was right.

Anthony was fantastic! We cannot wait to get our furniture!!

Christopher took the time to listen and show us options. He assisted in helping us find a living room set that met our size and needs. We are very much looking forward to seeing our purchase in our home.

Excellent service, friendy, informative sales person

Customer service was A1! They assisted at the door . Very friendly . Staff made sure I got what I was looking for !

Nicki was great! Very professional, patience and helpful!

The salesman, Chris, was personable, professional, knowledgeable and hopeful. Great shopping experience!

The reason I cam back to Ashley is that Christopher Peter was not at all pushing and he listened to what my wife and I were looking for. Thank you Chris

Alyson took the time to really understand our wants and needs. She worked through several options with us, provided any information we could want, showed us the different colors and options in different colors, layouts and even outdoors in the natural light. Alyson entertained our 5 year old daughter, connecting with us on a personal level regarding similarities with children and made the overall experience enjoyable. She worked on pricing and options we couldn't ignore and was persistent while also being personable, professional and authentic. We highly recommend Alyson for any furniture needs.

Very nice people, Lisa was very helpful

Attentive and knowledgeable service. A wide range of options, likely something that fits in your budget.

I placed an online order by telephone through the Camillus location. Christopher, the salesperson, was very helpful and professional. I’ve ordered from Ashley Furniture before and I highly recommend this store. The prices and quality are great.

Phillip was great, very knowledgeable, patient and personable. Ashley furniture had more quality furniture that I was looking for.

This place is impressive, the magnificent attention is an exquisite place to decorate the home, don't miss the opportunity to go

The sales person was helpful.

Alexis was so helpful. It was an enjoyable experience and we left with many purchases.

Lisa was sooooooo sweet, and extremely knowledgeable on the stores inventory it almost made me cry. Give this woman a raise and a glass of champagne for taking such good care of me. Because of her, I’m gonna drag my wife back just to bask in her light! Thank you again for hiring such a stunning person.

Great job

Sierra, Walked me through the selections of a sectional as well as a great mattress explaining features, pricing and all the time I needed to decide on my selections. Great customer care and attention.

Lisa is amazing!!! She helped us find pur whole new house with amazing savings!!! 100% easy and worry free shopping!

Wife and I came in shopping for a new mattress, salesperson Phillip was very helpful, had us test a few mattresses, walked us through financing procedures. All went well!

I love Ashley Home-store in Camillus! The staff are very helpful, attentive, respectful and courteous. I highly recommend and would definitely continue to shop here in the future❤️

Excellent service!

Best experience!

Walked in and was greeted by Chris. He was way to work with and got us a fair price. Made the whole process easy and I would recommend him to anyone.

Everyone in the store was very professional and helpful. Period they have a great selection of affordable furniture. I ended up finding exactly what I wanted.

Our sales person was very helpful in helping us find what we were looking for. It was a pleasurable experience.

Anthony is was very helpful when I went in to purchase a dining table. Great customer service,

We had such a positive experience and will definitely give them repeat business as well as recommendations!! Allison was our salesperson and she was pleasant,knowledgeable and very helpful!!

Philip spent ample time with us to make the right decision. I purchased a sofa and king size purple bed and platform. I highly recommend checking out Ashley for their furniture, financing options, and customer service!

Very good

The sales lady Who’s name is Lisa was absolutely amazing!! Everyone who shops should have a salesperson as nice and professional as her .She made the day so much better!!

Lisa was great to work with!

Nikki was an exceptional! She made my decision very easy when looking for a certain recliner… Thank you!!!

Nikki was amazing … listened to all our concerns regarding the purchase of a new mattress and directed us to the right fit while helping pick out the perfect bed frame to go with it. Very knowledgable!

I found exactly what I wanted and Lisa was great!

Anthony McLaurin was so helpful and very nice. Beautiful store and staff.

I love love my end tables and couch table very good quality I recommend every one to go there you won’t be disappointed

Allison was great and very helpful. We were in a bit of a time crunch and she listened to what we wanted and showed us our options. She also helped us get us the best deal! We will definitely be back.

Nikki was phenomenal & should win an award for salesmanship.

This was our second experience at Ashley and this one was no different than the first. We received the best customer service and provided so much help and support. We highly recommend this company and will continue going to them for our furniture purchases!

Our family went in to select a new sectional. We were greeted at the door by Alexis, who immediately asked all the right questions and didn’t waste our time. He showed us sectionals that fit within our dimensions and color choice. We were in and out within an hour and our new sectional should be delivered in a couple weeks. Great selection and great salesman. We’ll definitely be back!

Anthony was awesome to deal with . . he went out of his way to make us happy . He is very professional and will make your experience at ashly well worth the trip . We highly recommend him and the store for all your furniture needs.

We loved the no pressure sale pitch and just being allowed to tour the merchandise/store peacefully. Salesperson Lisa S was amazing!

Laughed & joked with the associate the whole time. Very informative and helpful

Phil was wonderful helping me place an order for new sectional for my granddaughter new house. He explained everything very clearly and patient with me as I had to email her for some information. Thanks for making it so easy to do this. Sincerely, A very happy Grammie

Allison was the best part of our experience. We are kicking ourselves for not stopping in sooner. We found a beautiful bedroom set and can't wait to get it delivered. The only negative is that we have to wait till oct 31st to get it! Allison really listened to our specific requests, was patient, funny, just down to earth and realistic. It was her mission to help us find something that we loved and fit our style, and she nailed it. The store was laid out beautifully and had a huge selection. Thank you

Nikki was a great and wonderful person to work.with. I will always go to her when I want buy from Ashley again. She has great customer service and she helped me get exactly what I wanted. Thank you Nikki for all.your help. I give you outstanding report.

Sierra was a gem in her patience and helping me decide what will fit best in my new home. She exhibited true interest in my needs and was very personable, professional and helpful. Great experience.

The sales people are very polite and will help you with any questions you may have. They walk you through your purchase until you feel comfortable!

We worked with Anthony at the Camillus store and he was extremely helpful and personalable. He was patient with us, and gave us personal space to discuss any potential decisions. We did not feel pressured at all. We did buy a bed and a dresser for our son and we are extremely happy with our decision and the help we received.

Quick and pleasant shopping experience, knowledgeable and agreeable salesman.

Alexis is great and very helpful...came for Lisa and he ended up having to help out I would recommend anyone to ask for him he showed a level of caring and patience that most sales people dont have ask for alexis

I love the furniture quality, and the customer service we received from Nikki at the West Genesee stpre.

Very nice and courtesy people there. Helped me out with what I needed. I highly recommend them I'd your looking for new furniture!

I received excellent service, I was able to get in and get what I wanted…. I wish I can give ten stars 😊

We had a great salesman, that let us take our time and decide which couch was best for us.

Really great store! People very friendly! Awesome service!!!

Service and quality of the furniture was excellently

We had a very great experience with Ashley, we have bought furniture there before, now on our second set of living room furniture for our family room. Lisa was very helpful and easy to talk to. She set us right up with pricing and delivery, such an easy and pleasant experience. We recommend Ashley furniture to anyone looking, great prices, and very nice people to work with. Ty sgain, Lisa. 😁

Great service and environment, thank you Nikki for your help!

Nikki rocked, we've never been disappointed with Ashley in Canada but then to hit the States shopping and get that same service, wow. Tks Nikki.

Alexis was amazing in helping me buy a new mattress and frame! Will definitely come back for more furniture and request him!

Very attentive and polite .

Anthony was great to work with provided good explanation on pricing and coverage !

We loved working with Allison so much. She was very knowledgeable and attentive and she got our sense of humor. We will work with her again!!! Thank you Allison!!!!!

Anthony was very helpful in zeroing in on my specific needs.

O had a great experience with Lisa She was very friendly and helpful Bought my 2 couches Thank you

Our sales person Alex, was wonderful. He understood our needs and price range and helped us to find the best sofa and love seat. Thank you Alex!!!

Good value and great people to help us

The service was excellent. People were friendly and took the time to make sure we were getting what we wanted. and we were very satisfied.

Phillip was Amazing. He greeted me upon arrival and assisted me with all of my inquiries. He is very well spoken and an asset to your Company. Thank you Phillip for making my shopping experience so enjoyable.

Really friendly, no pressure, had a great experience today.

Found dining chairs we loved and ordered them in the store. When we got home we pulled the chairs up on the Ashley website to match some other decor only to find them nearly 50% less than the sale price in the store. Shame on me for not double checking in the store. We called the store to ask about this difference and were told they would price match to the online price. Waiting to see if we get a credit processed or if will have to speak with a manager in person. Disappointed in the price gouging tactics.

Phillip my salesperson is wonderful always attentive also helping me find the best selections and prices

Very attentive, understanding, and friendly service from Sierra. Will definitely be going back for future furniture needs.

Super helpful finding the best mattress for me. Made the entire process from finding what works for me to delivery was smooth. Would recommend to anyone

We had a wonderful experience with Ashley. No sales pressure and friendly service at the point of sale as well as when I picked up the love seat. Everyone was great!

Been buying furniture and decor at Ashley for years! I am very pleased ! Working people are professionally prepared and are extremely nice. I recommend shopping at Ashley with all responsibility !!!

A+ Couch and delivery.

Lisa is the best ❤️ thxs for everything

Amazing service and amazing person! I love Allison. Go there today!!

Excellent experience with Ashley furniture in Fairmount. Was looking for a loveseat recliner and sales consultant Nikki C. showed me the various styles. She is very knowledgeable and I highly recommend her. I made my choice and she scheduled delivery in 3 weeks. Delivery was on time and actually 30 minutes early. The delivery men were very professional and set up my loveseat recliner with ease.

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Lisa was such a big help, she understood that first starting out is difficult and helped my partner and I find some beautiful furniture well within our budget for our first place together! Definately will be asking for her help with our next furniture purchse

Nikki was extremely helpful and explained so much. Highly recommended

Excellent service exceptional customer service

Jonathan was very knowledgeable and helpful. He answered all of our questions and was available throughout our time in the store to provide us any assistance we needed. We are definitely hoping to work with Jonathan again for a future purchases!

Never had an easier time buying furniture. Thank you Allison for everything!

Had occasion to speak with two associates at the Camillus store. Both were knowledgeable, polite, and understanding. Will definitely shop the Camillus store in the future!

We went to Ashley furniture to buy a couch and dinning room table. Kinda had a hard time deciding but then Lisa came over and really helped us come together on a decision. She the greatest and made the thinking process so easy and fun!

Worked with Sierra, she was great. Will definitely be back in the future!

Anthony is an excellent representation of the brand. Very friendly, informative, and good at his job! Will definitely be coming back again!

Lisa was wonderful and helped me get the best deal for everything I needed for my new apartment at an affordable price

allison is a great worker she let me try out the bed and was very nice to me she is a great human being god bless her

ashley is the best ever we came in and she gave us the best customer service ever thank you ashley

Allison was really nice and if we were at other locations they would have kicked us out since we are “kids”

This Ashley Home store is amazing and all the workers here are super nice. Allison was the worker that was with us today and she was amazing.

This place is awesome! Allison is the best!

Nick was great from start to finish, he was informative, patient and Ashley did a superb job with the pricing! We loved the whole experience. Thanks Nick

I had an amazing experience with Anthony and Allison. If you are looking for excellent customer service, ask for either or. They are well informed of products sold and asks many questions in order to see what options are perfect for individual needs.

Lisa was amazing! She was very helpful and sweet, will definitely be back in the future!

Great store! Love their products. Phillip was amazing, and super helpful!

Anthony I appreciate the help you were awesome with helping me with a perfect mattress that fitted me I’ll definitely will be back .Keep up the great 👍 work

Had an outstanding experience with Anthony and Phillip. They were both so, so pleasant and helpful. Will definitely come back again when I need something else. Thanks so much to both of these gentlemen!!

Anthony and Philip were amazing!!! Very informative and helpful throughout the process. Kept things very casual and had us laughing and smiling. Will definitely buy from them again!

Nikki was fabulous,she dotted every I and crossed every t, thank you Nikki!!!

Lisa was friendly astute and all around lovely to deal with.. def ask for her if your looking for home furniture

Amazing customer service

The warranty service is a complete scam do NOT purchase I'm still trying to get them to return calls from a claim made in July. The guy they had came out took the furniture piece and I have never heard back from them now they are not returning my phone call's literally wasted more time and frustration on hold with warranty company than the couch is worth as this point. Still not fixed and no resolution! Very frustrated

I went in to look for wall decor almost everything was outdated or in bad taste. Something has changed in this store and not for the better. Yuck.

My husband and i had a fight which led to our divorce but when he left me a part of me left with him and i was to sad and cried all day and night i was searching something online when i saw people testifying about his great work and i just decided to give him a try i did everything told me to do and he assured me that after 24 hours my husband will come back to me, the next morning to my greatest surprised a car stopped outside my house and it was my husband i'm so happy he can also help you email emutemple@gmail.com WhatsApp +2347012841542. https://web.facebook.com/Emu-Temple-104891335203341

Worst customer service. I don’t recommend buying anything from them! We purchased several items to furnish two air bnbs from them almost 6000 dollars worth. They are your best friend when your buying something but when it comes to an item that came damaged then to find out it was discontinued. Still no refund no offer of a refund receipt. Overcharged delivery fees with no refunds either! No manager call backs. Called both stores asked for manager to return the call nothing. The fairmount location and called the Liverpool location. Will never step foot in one of the stores again! Sad thing for them is I work with new home builders everyday and will let them know my experience! I sure hope this post travels to Todd or Ron!!

Well, thanks Ashley Furniture for making me never want to purchase another item from you ever again. The 'additional' warranty doesn't cover anything, and just gives Ashley Furniture an out to also not cover anything under their warranties. After buying 2 couches and having to pay to repair both after actually paying for extended warranty for both... No thanks, I'll just buy things Literally anywhere else from now on. Edit: To the person who replied, We've already gone through that process multiple times. Basically, they say they can't do anything and tell us to contact the extended warranty company... when we do, they say they don't cover... and to contact Ashley "support"... and it's a huge finger pointing circle of no one able to do anything. When we ask for escalation, we are told there is no escalation process and that all they can do is recommend a repair company that we have to pay out of pocket. In short, thank you... thank you SOO MUCH for jumping back in and telling is to do the exact thing we've done multiple times already with the exact same result.

super great, good people to sale, good attention..and very polite…

Great selection, prices and the staff are absolutely great. We're so glad we chose to do buisness here!

I will never walk into another Ashley store again and I will tell all of my friends and family how myself and my family have been treated. I have never had a company lie and disrespect me the way Ashley has with our order. Every part of our experience has been horrible and we still a year later have not received parts of our order that we are paying on. From the sales team to the store manager and even costumer service did nothing to help us but instead just lie. I went in the store 6 months ago and was told that they were on it and fixing the situation and today told that the piece was still not in and if we wanted to talk with someone that we would be called tomorrow at some point Because the costumer service line was short staffed….. we asked to talk with someone today and told sorry maybe some point tomorrow. I want to give 0 stars….. I will NEVER come back…… and again I will tell everyone how we were treated …. I hope you read this and think before you buy….. it was so bad I can’t believe it Happened to us. We as a family are so let down. I’m not writing this to disrespect Ashley I just hope that if you do spend with them that you get a time line before you sign….. last August we walked in that store excited to put new furniture in our home and now almost a year later we are as a family very disappointed in our decision to trust Ashley..

BUYER BEWARE! I received a generic reply to call the owner but when I called the number listed below I received someone in customer service. I was told the warranty that I did not want in the first place did not cover the seat and arms that had flattened out. I was then told I would have to pay for the repair. Parts and labor. So let me get this correct. You send me the wrong chair, I chose to be nice about it and keep it but you want us to pay to repair a chair with a $199.99 warranty that covers NOTHING! We purchased from Ashley in Camillus in the past. We were talked into purchasing a warranty that was supposed to cover the furniture in its entirety. The warranty was expensive and covered nothing! Such as foam cushions, springs and frame. We were also told that if the frame were to break the piece would be replaced at no additional charge and if we didn't use the warranty we would receive a discount on our next purchase. That's because it's cheaper to give the credit than to give good customer service! Again the warranty is NOT worth the paper it is written on. It covers MINOR tears and MINOR spills. We called Ashley and they want us to pay them to send a person out at another $55.00. Fast forward to June 19 2021 we decided to take our previous experience to Ashley in Camillus and give them one more try. WHAT A MISTAKE! We purchased a reclining chair for $1899.99 less $100 warranty reimbursement from our previous furniture because the warranties are not worth the paper they are written on. This is the second time we have been burned at this location. Still have 4 years to pay for a recliner that A) was delivered in the wrong color and because of its size we let the color being wrong go. It was supposed to be blueish grey. We received brown. We didn't even call the store we chose to give them the break. B) the stuffing is so collapsed the chair is painful to sit in. C) Yet again another warranty that favors the warranty company not the consumer. BUYER BEWARE

Our past experiences were amazing but our newest piece of furniture has not lived up to expectations and we have had difficulty getting in contact with the right department after several calls. I ultimately was able to reach someone who said that despite having ordered an identical product to my last product and finding the new product is defective in its construction, they do not offer refunds or warranty returns. I don't personally recommend the quality of this furniture any longer.

Hands down best furniture and accessories for your home when I’m here I never wanna leave!! :) Keep up the good work Ashley!

Really nice furniture store with a nice selection. As well has a clearance section

I needed a side table but wasnt sure if this place would have anything in my price range. I stopped by on lunch break and Breana quickly came over and helped me find what I was looking for. Ended up leaving with the perfect table, a little more money than I wanted to spend but much higher quality than anything else I've looked at. I'm happy with my purchase and would definitely shop here again.

Best furniture in the business!!

I bought a $200 pillow out of spite because I was being followed to and from the bathroom and throughout the entire store until I got the pillow. I am a person of color and sales rep Lisa stayed within 15 feet of me the 20 minutes I was in the store.

Awful quality furniture. Worthless warranty. No customer loyalty. Sell it and forget it.Ashley Furniture Monaghan couch. Cushions sagging after 1 year.. Cushion support randomly stapled along a 1x2 frame which is stapled to a front board. Most of the staples are out. That's all that supports the cushions. Couch is sagging all over the length of couch. Love seat as well. Nails in rest of frame are just rapidly and randomly shot until something stuck if even. . See picture of 10 plus nails in one corner. No support or feet in middle of super long couch. Definitely should be. The front frame is bowed. First in store complaint about sagging cushions which I thought it was originally resulted in manager saying you sure you didn't mean "kids were jumping on couch and now it's sagging" which would have been covered under warranty. Submitted insurance claim and was denied with a vague denial. Customer service sent complimentary cushions and repair support system. I tried the cushions which were ok however the support still appeared to be sagging. A few weeks later I went to lay down on couch and heard loud snap and observed from lower board bowed. I filed insurance claim and was again denied. I took bottom fabric off and observed the problem and the sloppiest workmanship and QA ever. I went into store and I thought I was getting somewhere last week as I speaking with manager who was as helpful as he could be, when another guy was later determined to be the GM asked if he could help. They also made mention that the cushion support system had been redesigned on the newer couch. He had me text him the pics and was drafting up an email coming from him. Which supposedly would have had some clout and also avoided me having to completely re tell this story again and again. They checked inventory for a replacement to swap it out with and were figuring out how to get it as a swap or close to swap as possible. The GM then decided it was best to push the frame warranty issue due to my pictures as his first option. He was gonna call me back by Friday. Fast forward to following Monday, still no call. So I call and ask from the GM who wasn't available. Ask for a call back. Get a call back from the store manager rather than GM and get a sorry, we're not going to be able to do anything for you and he mentioned maybe being able to discount on new couch if I come back in for one.This purchase (1 of several over the years) was for couch, loveseat, oversized chair, ottoman and.... Wait for this title... the - platinum ultra premium protection plan.The price I paid for the couch (alone) 2 years ago was literally half of what it cost today. For same couch. So if I want to buy a replacement couch, they "will try to help me out on the price".We bought the Ultra super platinum ultra protection plan and find out this isn't covered nor is it covered under frame warranty for this extremely poor construction. After 15 plus years and thousands and thousands of dollars, I'm completely done with Ashley Furniture for ever. Such a shame. Sell it and forget it. No consideration for loyal customers. 2 year $3500 throw away furniture. Great company.

We've bought a number of things from here. The quality has been great. We got the extra coverage on a chair we bought and our dog messed it up. The store was super helpful through the claim process. The tech came to the house and repaired it. No charge. The store is well organized, well lit, and clean. Prices are clearly visible on everything. Prices are reasonable. The staff has been awesome every time we've been in.

Ashley Furniture Monaghan couch and Ashley Furniture warranty is garbage. Cushions sinking. Cushion support randomly stapled to a 1x2 frame and sagging all over the length of couch. That’s all that supports the cushions. Nails just randomly shot until something stuck. No support or feet in middle of super long couch. Frame bowed. We bought the Ultra super platinum ultra protection plan and find out this isn’t covered nor is it covered under frame warranty for this extremely poor construction. After 15 plus years I’m completely done with Ashley Furniture for ever. Have been trying to rectify this between the Camillus store, management, corporate and warranty companies, was told today we’re sorry there’s nothing we’re going to be able to do.

I've purchased in store & online from Ashley previously. All transactions and products have been exceptional. Tonight my wife & I visited the Camilus store interested in a bedroom set. Our sales person Chris was fantastic. At the very end of ordering, he stated they no longer accept Ashley Home Store (Synchrony) credit card for in store purchases. I've had the card for 5 years- no notification it was not accepted in store. We had no interest in opening a new account (hard credit application) for Ashley while we already have valid credit at Ashley....just not accepted there? Odd. We then opted for an emailed quote for the bedroom set we picked out to think about our options. Chris emailed the in store quote for $2,032.49 (total w tax & delivery). After we got home, we typed the item#'s from the quote at Ashley online and added the exact furniture into our cart to purchase with our Ashley credit card as an online transaction. The exact order online was easily purchased for $1,508 76 (total w tax & delivery). Exact order, $524 cheaper with our credit online. Buyer beware, CHECK YOUR SALES QUOTES ONLINE & SAVE HUNDREDS $$$.

Very pleasant store to shop at. Bree was extremely patient with my mom who had many questions. Bree was empathetic about shipping delays and the frustrations that is causing, and very understanding of our situations. We felt more confident ordering from this store right now, even with the shipping delays, than three other local competitors we visited this afternoon. We ordered six bar stools with white glove delivery. If needed, I will update and change this review, but we're hopeful the review won't need to be changed once the deliveries start coming in. Thank you, Bree!

Our salesperson Nikki was amazing and so helpful. We explained what our living room space was like, that we had kids, and the kinds of fabrics we preferred. Nikki immediately knew what to recommend. We left very satisfied with our purchases!

Well if I could put negative stars I would. Long story short- bought a couch March 6th. The store told us as we pick out the couch “this is a good one because of covid, it takes awhile to get the couch but this one will be in by the end of the month” which perfect because I was due with my 2nd child in April. Thinking we would have it by the time I have birth, we sold our old couch. Well that never happened. I had a toddler and a newborn with no couch in our house. Called every month for updates. Had birthday party where we had no couch. Eventually we had to borrow old couches from our parents waiting for this couch. Now we are 6 months in. Still no couch. They call and say it’s finally in! And we, rightly so, wanted it as soon as possible. They said “we only deliver in your area 2 times a month” we are 30 minutes away from where the warehouse btw. So we said can you please get it to us as soon as you can. They said “I will see if I can get it to you on Tuesday but if not, it will be on Wednesday September 1st. We will let you know Monday if they can do that” we said ok. We wait and no call Monday so we call Monday afternoon and they said that the truck is now full for Wednesday and we have to wait 2 MORE WEEKS! Until September 15th because the person we spoke to didn’t put us down for Wednesday September 1st and wasn’t even in the office on Monday hahaha!. So now here we are, going into 7months of no couch. I can’t believe how unorganized and absolutely ridiculous this whole process has been.

Good selection and friendly staff Too bad you can't get anything for 6 months

Go in for trying , touching and seeing products. Then get a clear description of the item and check your other local stores like Dunkin Brite. In my case at Ashley Home Store they wanted a total of $4000 after sales/discounts/delivery/protection for the same exact sectional set available at Dunkin Brite for just under $2500 after purchasing all of the exact same items. Do you homework they have significant markup in their stores compared to competitors that sell Ashley products. A previous experience should have taught me a lesson when the pushy sales person tried to get me to close on the purchase of an item that was over $200 cheaper on their website. You'll notice that often with the store products online they are cheaper through the Ashley site then if you buy from the retail store. Your best bet is to go in the store, try and then buy online or check another furniture retailer.

I'm writing another review because I don't want anyone to go to this crappy store and get taken advantage of like we did. We bought a really expensive table from Ashley and within months, the chair legs broke. We called Ashley and let them know that multiple chair legs were broken from the base of the chair. They said they were going to send us replacement legs and they only sent us 1 chair leg e months later, which didn't fix the problem because the legs were broken at the base. We had even requested for someone to come out and physically fix them from Ashley. This whole process lasted approx 5 months of going back and forth with them and waiting...and waiting... and waiting. We have since moved out of state and since every Ashley store is different, we are unable to take our chairs back to just any store. Instead Ashley in Syracuse suggested we drive aaaaallllllll the way back to Syracuse from Washington D.C. to drop our chairs off to get a refund... are you serious?? I'm calling corporate and complaining about this rundown store.. I can't believe they are still in business!!

Once again, I would leave ‘no stars’ if it would let me. The folks at the store successfully sold my wife a recliner. It was going to take forever to get here, but that was up front and accepted. The chair is here, but we can’t get it. The first delivery date was set with a time of 8-11 on a Tuesday. When we hadn’t heard by mid morning, she called to see if they had an update…..ah, er……the chair didn’t make the truck from point A to point B, (assuming a warehouse to delivery location, but who knows), and the next available date would be 4 days later. It is now 4 days later, we haven’t heard anything so it was time for another call. Well, the ‘acceptance’ of the new delivery date was never entered into the system so it will now be another 6 days before it can be delivered. My wife has cleared two days to be home for a delivery and both have been wasted. I worked logistics for years moving supplies and people in both foreign and domestic locations. I understand how involved it can get, but if I screwed up once I would be doing everything possible to make it right let alone twice. The Ashley people you deal with are all remote employees who have no ability to take any corrective actions. They just start over. You will not get accurate information, or the promised up dates. Fair warning, this is not a competent company to deal with.

Where do I begin... On March 6th, 2021 we came into the store looking for a sectional couch and ottoman. We found one we loved and purchased it. I asked about the time frame of the couch because I was having new carpet installed a couple weeks later. Salesman stated that the sectional we chose is not backed up as much as other furniture (salesman tactic). He told me it would be after I got the carpet installed but hinting that it would be close to that time frame. Went through all the financial process and returned home. When we got home I checked the the dimensions on Ashley website just to make sure it would fit fine in the room we are putting it in when I checked the website it was $500 plus cheaper to order it online and I immediately called the store to ask them why they didn’t price match for me. They stated because they need to be asked to price match. The sales manager I spoke to on the phone adjusted the price to make it closer to the online prices. But the price was still greater than the online price by hundreds. I have called customer service at the end of March to ask about order status and nothing they didn’t even know if it was made yet. I waited patiently and a text message from Ashley contacted me. They stated they would check on order status every week and keep me updates. A few weeks went by and nothing I had to text them asked what the deal was. They still to this date have no clue if the couch is completed. Maybe it is and they just haven’t told me. Who knows.. At this point the carpet was done in March and old couch was sold on marketplace and we have been sitting on the living room ground. If the salesman didn’t misinform the customer to thinking the couch would be delivered within 2-3 weeks I would still have the old couch. We have had two birthday parties at our house for family and we all had to sit on the ground. I am completely dissatisfied with this company and don’t know when I will get this couch. My guess end of July or August. Customer service gets a zero for this review and store can get a zero too for lying to customers just to make a commission on the sale of a sectional.

Clean

Walking in we knew what to expect. We were sure somebody was going to approach us ask us what we were interested in and give us the whole rundown. We were happy that when we got there although that did happen it was a very easy process not as much pressure as you would think. We were given plenty of time to roam the store and find the things we liked and when we did find something the woman who helped us was more than happy to give us additional information on each piece of furniture. Although we came in looking for a couch we walked out with a new reclining chair.

Excellent service and great products/prices! My new couch/loveseat are perfect!

Great looking for accessories

100% great place, you can ask for Peter D excellent service. Really happy 😊

Update the company that inspected the mattress altered the photos submitted to Ashley. The actual mattress color was different in all three photos. Ashley is definitely not to be trusted.

Having worked in retail I tend to give lots of leeway to companies when it comes to errors, many times the left hand doesnt know what the right hand is doing. However, I have finally lost my patience with the abysmal (putting it nicely) customer service with AshleyFurniture - 愛室麗家居. We purchased a bed almost two months ago and still dont have it. Afyer waiting several weeks for delivery due to COVID backlogs they delivered the wrong bed. Promised to get the right bed to us the following week Saturday between 12-3, called that they were running late that day, then called to tell us they didnt have the mattress we ordered. Sat around all day for the second time waiting only to have yet another mistake. Said they would need to reschedule delivery again, but of course couldnt promise when. I will never do business with this company again. Their concern for their customers is atrocious and I would recommended going just about anywhere else.

Arthur was extremely helpful in finding a bed frame and mattress and even found a wonderful side table! And on a second trip I worked with Anthony who was one of the best salespeople I've run into in quite a long time. After looking at couches a week ago I came back in on black Friday. He greeted me at the door, remembered specifically what I was interested in, and made the whole buying experience a breeze!

Excellent friendly customer service, Chad was awesome! Thank you, will be back.

I would give 0 stars if I could. We ordered a couch, 2 chairs, 9 piece dining room table set, rug, and coffee/end table set from Fairmount. Pieces and parts of this order were delivered in a not so timely manner, coffee/end tables were discontinued after waiting 6 months to not even receive a call from Ashely, along with the table arriving broken/damaged and unable to be returned due to covid. To "make it right" I was provided with gift cards, in which I used to purchase an expensive 5 piece sectional(gift cards didnt even cover half the cost). I was told 12 week delivery times, which is already absurd, just for it to pass the 12 week period and be told they have no idea when my sectional will be arriving. STAY FAR AWAY unless you have the patience of a monk.

I bought a TempurPedic for my mother that I am now stuck with. We can swap it out for a different softness but that will not help due to new recent medical conditions she literally couldn't walk for 2 days. I was told by a manager they couldn't do a store credit because of Covid which makes no sense because I can return if for a different softness because I bought the mattress cover. Long story short if your buying a TempurPedic mattress buy directly from TempurPedic because you can return it for money back within 90 days. My mom's matress is in storage and I'm out 3k+ because I already have a new matress!

Salesman only ordered half of our split box spring. A month after we ordered it, they delivered half, and told us the other half would be there in a week. They paid for the shipping, so it was all good. A week later they scheduled a delivery, never showed up, never called. I called and was asked to text a Rochester number to fix my delivery. That number took over 20 minutes to respond every time, and eventually told me our delivery had been canceled and could not be rescheduled at that time. I tried to call, and they were closed at 4:26pm. Called the next day after seeing that I could get the same thing for the same price on Amazon delivered the next day, and told them if they could deliver tomorrow, I’d take it, but otherwise I wanted a refund. Was told the best they could do was Monday. I agreed just so I wouldn’t have to put the bed together myself. An hour later, they called back to say the box spring isn’t actually at the store and they don’t know when it will be available. Best part? When I said I just wanted to cancel the order, they refuse to take back the half a box spring they left at my house 2 weeks ago. So now I’m out $350, have a useless half box spring taking up room in my home, and I’ve been sleeping on the floor for 7 weeks now. Honestly, just order online. It’s cheap furniture with untrained salespeople.

We made a trip to Ashley HomeStore this past Sunday with my daughter and her boyfriend. They were looking to buy a new couch and my husband and I thought we'd browse a bit -- not planning on buying, but maybe finding some inspiration for a future purchase. Well, my daughter found her ideal couch and we found our perfect couch/loveseat set as well. Our salesperson (Arthur) was friendly, helpful and considerate. He was available when we needed him but not at all pushy. He was down-to-earth and polite. We appreciated his input. And on Monday, when I discovered a small problem and had a couple of questions about our order, a quick call to the store was all that had to be done. While Arthur wasn't available to help me (he was with another customer), Greg was able to fix the issue in an instant. He was also extremely helpful and very friendly! All-in-all it was a very pleasant experience and I would recommend this store to anyone and everyone who appreciates beautiful furniture and excellent customer service. Thank you Ashley HomeStore!

Great store to do business with. Had a great experience. Drove from Utica. Friendly staff, helpful and courteous. Beautiful store. Had exactly what I wanted. ❤

Picked up an order and they lost the order sheet I handled them and it took forever to get the items from their warehouse in the back. Great table and chair set though!

Second great experience from this retailer! Highly recommend them against other furniture stores in general.

If you ever have a problem here just ask for Scotty. He’s the best. He should be the manager or something. He’s fantastic. I can’t get over his level of service. I have worked with him a few times now.

Never ordering from this furniture store again. Furniture you order from this company take too long to get. 12-13 week lead times. Too long. Raymore and Flanagan takes much less time.

Customer service was impeccable. Can't wait to go back.

I would give 0 stars if I could. This store is worst furniture store I have ever dealt with. No one knows the right answer to anything. I ordered furniture in August, first I was told October, then November now January. In addition the staff cannot seem to be courteous enough to even call you when your partial order is in I had to continue calling MYSELF AND on top of it they forget to order things that have already been paid for. I WOULD NEVER RECOMMEND ANYONE SHOP HERE.

I purchased 3 pieces of furniture (almost $3000)from the Liverpool store,5 months later it's delivered by a moving company and they were rough ,inexperienced and damaged 2 of the pieces. My third piece was in the showroom and they didn't offer delivery but after my long wait and no longer having a vehicle to pick up they said they would deliver.....just to shut me up! Lies won't deliver and I'm going to be waiting another 5 months for new undamaged furniture. I have never had such bad customer service! Stay away from Ashley!

Great people and Prices

My husband and I ordered a dining room and bedroom set from this location back on June 27. We worked with Mandi and the manager who stated they were telling customers 8-10 week for delivery but that they did not expect it to even take that long. The dining set was delayed but delivered in September. Fast forward to today and we have received yet another notification that the bedroom set is delayed and that they will not be providing an expected date because they do not know when it will arrive from the manufacturer. Speaking with the manager of this store is useless as he is rude and just tells us that we need speak with corporate. Then when we speak with corporate they can’t provide anything other than saying they don’t know. Take your business elsewhere.

DO NOT WASTE YOUR TIME OR MONEY! THIS COMPANY IS THE ABSOLUTE WORST! one problem after another, still waiting on my full order from MAY. I WISH I READ THE REVIEWS FIRST

Due to Covid, we’ve had some delivery setbacks. Scotty, at Ashley HomeStore in Camillus has been super helpful!! He’s worked with us every step of the way and was able to get our furniture to us sooner than expected. I HIGHLY recommend his service! Thank you, Scotty!!

My experience with this store was excellent!!! Ask for discount you might get one

I am beyond frustrated !! I ordered a bedroom set for my daughter back in May. The bed was delivered by UPS or Fed Ex which was fine, but when we went to put it all together the parts didn't line up and we had to drill extra holes to put it together. I also ordered a dresser. I received an email about a month after ordering saying it will be delivered in July.. the day came and went and we got nothing. I received another email on July 14th saying the dresser will be delivered August 28th.... guess what? It never showed up... I have been trying to call and just remain on hold forever. I have tried leaving messages and received no call back. I just want to cancel my order now because your customer service is pretty awful. I will happily take my business somewhere else. I will be sure to tell everyone I know about the horrible experience I had with you guys and I will not be purchasing anything from your company in the future.

I went into the showroom back in June and was told I would get my bedroom set the first week in July, then I was told July 26 after that it was mid August and then September 5 and now they are saying October. I closed on my house back in June and still have not gotten anything I ordered from Ashley bedroom set, sofa or table. Then I was told they would only do two deliveries so instead of them bringing what they have, they want me to continue to wait cause they don’t want to make more than two trips. Had they been honest in the beginning I could have picked something else or went to another furniture company. Do not waste your time at this company.

Purchase living room furniture and was told I would have to wait several weeks because production is behind due to COVID. Still had to pay up front so they could get my order in. So 5 weeks later I call for an update. Left 2 messages. Tried to use their &"text Message&" feature. No replies. Went to the store in person. Salesman gave me the same &"COVID&" excuse and said he would call someone and get an update. More days go by. Finally I am told its going to be another 4-6 weeks. He suggests I pick &"something else&". I ask for a refund. So I&'m still waiting for that, after NUMEROUS phone calls, & 2 visits to the store. Twice I was told they had &"started the process&" of refunding my money. Its a couple of keys on a computer for an ACH transaction. But nothing has happened. These guys are terrible. Don&'t go there. They cannot deliver the product, and they don&'t want to give back your money when they fail to fulfill an order. Went to R&F, picked out much nicer furniture and it was delivered 3 days later.

This is literally THE WORST company I have ever had the bad sense to give my business. My husband and I spent over 18k at their store and have been treated like complete trash. First, one of the pieces we purchased was discontinued, weeks after we ordered, and we were informed it wouldn’t be available until January. We requested a refund and were told it would take up to ten business days to process. Three weeks later we called to inquire where our money was, and were told that the return was never processed, and that it would be an additional two weeks to receive our money back. The remaining furniture we ordered was scheduled for delivery August 11th. Due to complications on our end, we requested to push back the delivery to August 22nd, which they did. Now that the time to deliver is approaching, we are informed that our sectional and some other items are not available. How are they not available now when they were ready for delivery on the 11th?? So we agreed to have a partial delivery of the things that were available, which they sent us an itemized list of what would be delivered. Hours later, we receive a call stating that our mattress would no longer be delivered. How was this item available hours before, and now all of a sudden disappears?? Are they selling the items that have been delivered to their warehouse to other customers and screwing over those waiting for delivery?? Because this seems to be the case. Ashley has a horrible reputation and we still have them a chance. It’s a shame their horrendous reputation is proven true. All that was offered was $300 off the mattress and we would still have to wait 4 more weeks to get the product.

The quality of the furniture is great. Could not be any happier with that, I am more so unhappy with what has transpired during and after buying the furniture. I would like to start out that we spent almost $19,000 on furniture and paid for in cash no financing. After we purchased our furniture we were in search of some items that Ashley did not have so upon seeing the same furniture that we bought from Ashley at other stores , their prices were way cheaper than what Ashley was offering in their store, mattresses included, also upon further investigation we were told by them that we had to buy the adjustable base made by beauty rest in order for the warranty to be in effect, I had found other bases that did the same thing but were half the price, I called beauty rest to ask them if that in fact voids the mattress warranty and they said no. so now I am upset that I had been kind of duped. I did reach out to Ashley about the cheaper furniture price and they matched it. then after we had already purchased the furniture a month later they called me to tell me that some of the furniture that we bought was discontinued and would not be delivered until January and we bought it in June. this was extremely frustrating as we had already purchased the furniture and now, we must wait till January for it or get a refund and find new furniture to put into the new house. so, we asked for a refund, they told us that we should get our refund in 7-10 days, well a month went by with no refund. so, I called them to ask them what the status was on the refund, and they said, "oh it was never processed". So we had put our new furniture on our credit card seeing that it would just cancel itself out once the refund hit but we had accrued interest from that purchase because Ashley took forever on getting us the refund. If their furniture were not great quality, they would have received a 1 star for horrible customer service, and price gouging. I thought when we made this purchase, we were getting great customer service and great prices with the sale they had one, come to find out the sale is so big because their furniture prices were jacked up. I am extremely upset with the fact that they didn’t not honor our purchase and deliver our furniture to us after we bought but to only tell us that it has been since discontinued ( after we had already bought it) and it would not be delivered for a total of 6 months after purchase. I recommended checking out Dunkin&Bright they carry all the Ashley furniture for half the price. I will not recommend the Ashley store itself but their furniture I do recommended. I will not be going back to this store and have not for all my recent purchases. Update: Now our most of our stuff is not going to be ready until the end of September when they scheduled me for 8/11 but i changed it due to closing on the house being pushed back. So what happened to our furniture that was ready to be delivered?! Do not buy anything from this store. They clearly do not make your furniture when you order it. Just a heads up to anyone who is thinking they will have their stuff made when they order it. By the way we ordered our stuff June 17th. Still no one has tried to make this write even with the furniture that we ordered and was not going to be ready till January.

Terrible customer service lots of lies about delivery run would never shop here again

Very professional and beautiful furniture

Two brand new couches broke with in a few months in the same place. We are a low-impact family (no jumping or climbing on the furniture) and take good care of what we have. Edit: We purchased the additional insurance, so a repairman came out to fix the couches. The wood framing is made of plywood and will not hold up to even gentle use. Since this visit, we have had to fix problems with the couches several times.

I purchased a bedroom set in February and was told it would be delivered March 13. They said my furniture was still in production. They don't guarantee delivery. Next delivery date was 3/24. cancelled due to Covid. Understood. Next delivery scheduled for 6/5. For some reason my purchase wasn't put on the truck plus a night stand was not ready. Delivery made on 6/13. Bed frame wouldn't line up. My boyfriend had to get his tools and drill new holes to put it together. The paint was falling off in chunks on the frame of the mirror. Unfortunately, I didn't notice the 5 drawer chest was such a piece of garbage until the delivery crew left. 4 of the 5 drawers are broken. They won't exchange the dresser. They said they will deliver 4 new drawers in 3 weeks and then I have to schedule a technician to come to my home to rebuild my dresser. 2 of the 4 drawers came the last week of July. It is now August 11 and I'm still waiting on the other 2 drawers. Customer satisfaction sure isn't on the top of Ashley Furniture's list of goals. I absolutely do NOT recommend anyone to purchase their poor quality built furniture. Their customer service is as bad as their furniture. My patience is about run out. My next move is Channel 9 news/ your stories. #1 furniture store in the world?! How dare they use that as their logo. False advertising as far as I'm concerned.

They sell you a warranty and then resell it to a company that doesn’t honor it. The cushion deck to our couch and loveseat broke...they are only a year and 2 months old.

Worst experience do not buy from this company bought the warranty for my couch and the company who handles the warranty won’t honor it do not buy anything from Ashley furniture I feel so mislead do not recommend Ashley to your friends or family and do not buy the warranty!!!!!!!!!!!!!!!!!!!!!!!!!!!

If I can give them a ZERO I would ordered my bedroom set 3 months ago, I emailed them they set a date witch was June 24th the second week of June they contacted me saying it had to get pushed back 3-4 more weeks so they set a date for late July!!! I ordered in MAY! I already waited a very long time and than to wait some more is ridiculous, I totally understand that they may be backed up and the pandemic delayed a lot but I’ve never in my life waited so long for something I ordered months ago, my coworker who ordered after I purchased my bedroom set got hers way before me Within the second week of her ordering I was and still am highly upset!

We just stopped to buy a bedroom set and our consultant Chad Snow was very helpful and the prices were great.

Chad Snow was very helpful! Good experience.

If I could give them 0 stars I would. I bought a couch from them over 4 months ago. I get that there was a pandemic. But when that happened, my couch was only 2 weeks out from delivery. When they reopened, it got pushed to 6 weeks out. Today, my couch was out for delivery. It was supposed to be here between 3-6 pm. It is now 7:30 pm on the delivery date, and I have not heard ANYTHING from them. They have the worst customer service I have ever experienced in my life. DO NOT buy anything from this store!

Great experience with Chad Snow! Genuinely cared about helping us and friendly. Definitely would go back for future furniture needs.

First delivery date I was told ONE piece was missing so delivery date was moved. Second delivery was completely ghosted without even a phone call. Two months later I get a call saying it would be another month because none of it was in (must have sold that all but ONE piece from the first call). Next delivery...guess what nope it will be another month!! Five months on a six week delivery...it’s time to move on.

The customer service from derik was excellent!!!

Duncan was great. I got a deal on a new sofa.

I spent $10,000 on furniture and the buying process was fine but then everything was shutdown and instead of getting my furniture in at the beginning of April I didn’t get it till June. All while paying rent on an apartment I couldn’t live in with no furniture. I can’t fault this company for having to close but once they opened again I was told a date for delivery but it had changed at least twice getting pushed back more and more. When I finally got my furniture the delivery guys were great. They busted their backs in 90 degree weather to do the delivery. No more than a week later the bed that I ordered broke. I’ve been on the phone with probably 20 different people and visited the store multiple times to get this fixed. Turns out the structure for Ashley is one of the worst I’ve seen business wise. None of their delivery teams are local and they third party all their repair so you won’t be getting anything in a timely manner and you’re always waiting for a call back to get information that the customer service should have. I’m currently still waiting on a call back from the third party techs to fix my bed that broke after less than 2 weeks of use and the only form of compensation this company knows is gift cards as if I wanna deal with you anymore than I have to. One of the worst experiences I’ve had with a company. Their structure needs a complete overhaul. I recommend anyone looking to buy just find somewhere else to go

Great store - had exactly what we needed at the price we could afford. Eric was a great salesman, not pushy and he worked with us on price. Completely satisfied. They have a return customer in us. They even gave us an appreciation gift card. Outstanding experience.

I bought a mattress from Mr. Snow. He was very helpful and got us an extra discount. Customers service is the best!

(Translated by Google) Very kind Chad Snow is very efficient in his work I highly recommend him thank you. (Original) Muy amable Chad Snow es muy eficiente en su trabajo lo recomiendo mucho gracias.

Dunkin was very insightful and really helped us pick out the perfect couch. We had a wonderful experience and our customer service was great, we can really thank Dunkin for the great service and deal.

Scotty was so awesome he helped me pick out my dream furniture I love his awesome personality! He made me feel so welcome! I definitely recommend him!

Scotty is The best sale rep in our Area code. I appreciated the service and Care.. please ask for him apon arrival he'll get you right. Thank you Scott for helping full our living room with beautiful furniture

I am very disappointed that I have been unable to get a hold of anyone from the store regarding my mattress purchase. My mattress is sitting in the warehouse and I cannot move into my new house without it.

Worst furniture buying experience I’ve ever had! I’ve placed an order for my furniture well over six weeks ago and am still waiting for it to be delivered! I was given a scheduled delivery date and time and no one ever bothered to show up! Every time I called the store they kept giving me the same run around “it must be on the truck” but no one ever came to deliver my things! Highly disappointed that my money and my items are not being taken seriously.

Chad was easy to work with and honest about the products!

Well I gave 5 stars but that changed. We gave the dimensions needed to the sales rep and she said she had the right bed. After 4 weeks of waiting, the bed sent was not the right dimensions at all. Almost $1000 later we had to get a refund. They wanted to keep freight fee of 12% for their reps mistake!! The only reason they have 2 stars now is because after excessive debate of the validity of keeping money for their mistake, it was agreed to be returned. Very disappointed and think their training of associates and reasons for keeping money need to be reconsidered.

I want to give a shout out to Nikki at the Fairmount Ashley store. She couldn't have been nicer, so helpful. She went above and beyond trying to help me get the best deal regarding financing. I asked her what I could use to clean a previous chair I had purchased at Ashley. She not only verbally told me but went on Amazon to find the cleaner and text me the link. I'm still deciding about purchase but she did so much knowing I wasn't walking out buying something today. I will go back !.and see Nickki and see N

My husband and I worked with Duncan and Jon today and had the best experience we could have hoped for. Duncan and Jon listened to our needs and price range and did everything in their power to get us exactly what we needed in that range. Everyone was super friendly and personable. I couldn’t have asked for a better experience. These are great people that you can tell aren’t just putting on a front for their job. They are truly genuine and Ashley Furniture should be proud of their hiring choices.

The people were great jon and duncan were great and a lot of help they helped us find a bed and bedframe that was within our price range definitely would recommend going here for your funiture needs

Me and a friend went there this morning looking to see if they where hiring the staff was nice the place was clean id would def reckamond ashley home store for ur home needs

Terrible experience!!!!! When we purchased our bedroom set and couch for our new home, we were told it will take up to 4 weeks for delivery. Now our delivery day has been rescheduled 2 times (I had to take time off from work) and they moved it from original February 21th to “sometime in April”. I am beyond disappointed considering we spend almost 6 thousand cash!!! And it’s a new home and we have no other furniture and can wait for 3 month!!! If they were honest upfront with how long of a wait it would be, we would of went with someone ales. Now, they making it difficult to cancel our order. Just an awful experience overall!!! Would not recommend at lest you don’t mind waiting 3-4 month, but who knows if it’s happening in April since they keep rescheduling and I’m not sure about quality either.

Ordered our bed set in January with a delivery date of February 7th then got a phone call and it got moved to the 28th. Well just got a phone call and it’s now March 13th, this is unexceptional. We moved house and have only our mattress, only compensation was refunding the deli every fee. I will never order from this store again.

Horrible awful customer service. I spent over $5,000, and put $1,000 of my own money down. I’ve already received my billing statements and credit card, but have no furniture to show for it. I placed my order on January 12 and customer service is telling me my order is now delayed until MARCH 18, when I was previously told my order would take 4-6 weeks. As a returning customer of a business, I have never been so poorly treated. I will never buy a single piece of future from this horrible company ever again and will try my hardest to deter any future customers from making the same horrible choice I did.

Good looking furniture.

Good selection. Friendly and knowledgeable staff. It lost a star because the prices seem inflated compared to other similar stores in the Syracuse area. When pricing out sofas, we were able to find the same exact set at another local store for 20-35% less, and there were other comparable options that were also less expensive.

We went in there for a recliner, we wanted to have it priced matched to what it is online, they would only price match what the item was + shipping. We told them we would do pick up, they would not price match to it and acted sketchy

DO NOT GO TO ASHLEY FURNITURE for furniture or any other needs. I&'ve had the WORST experience. Originally I went to look at beds because we wanted a new bed and mattress. We picked out a king sized bed mattress and frame. Three to four weeks after purchasing this bed and waiting for it to be delivered we were notified that the bed had been discontinued and they were not selling them anymore. The store was unsure if I&'d be able to get it. They told me that I could have the floor model for the same price and everything. I said now I have to think about it. So after deciding that I really wanted the bed, they took almost $600 because it was going on clearance but of course didn&'t offer me that after it was discontinued. I set up for the bed to be delivered which they only come on Friday&'s to this area. They were supposed to come and set up the bed with &"white glove delivery&" 1/24 but were unable to because there was something missing??? Somehow? Wasn&'t explained that. Took $100 more off for the inconvenience. Now today they are here delivering the bed. I was told it was a 4:30pm-6:30pm delivery time which seemed pretty late. Had my wisdom teeth out two days ago and SO not home to move the old bed out so when I got a 2pm automated call saying that they&'d be here in 20 minutes I had to go upstairs and get the whole room re arranged and broken down. When I came back downstairs to ask if they&'d be able to complete the 4:30 time frame because of my wisdom teeth and no one able to help with the bed they said they&'d call the manager. They left, without telling me anything. The manager called me saying &"no one was available at time of delivery, and that I then refused delivery&". I said please have them come back and deliver it now, I will make sure everything is moved. NOW. They&'re back and moved everything upstairs. The bed, mattress, box spring, etc. are all in the room and then he has me sign. I say &"you guys are going to get the bed all hooked up and installed right&" and he said &"they said just to drop it off&". Now I&'m here so frustrated and upset that I&'m almost crying out of frustration. IF I WENT THROUGH ALL OF THIS & PAID FOR &"WHITE GLOVE DELIVERY&" I SHOULD GET IT. Now to make sure my hardwood floors that have been refinished aren&'t scratched and dented. DO NOT GIVE THEM YOUR BUSINESS UNLESS YOU WANT HASSLE AFTER HASSLE. No

Stop scamming people with warranties, Stop being rude and delaying people for the service THEY PAID FOR. How do you know if you got Ripped off at Ashley ? Well... did you buy something from these crooks ?

Not good buys

Factory direct pricing. Great Salespeople.

Attacked at the door by salespeople. Back off ya'll. I bought a mattress that cost 5k. Black diamond beauty or some nonsense name. It is the best mattress I've ever owned though. We bought two identical looking bedroom sets years apart and the quality seemed to go down with the second. One was queen and the other king so maybe that was why. Either way do your homework as many places offer the same thing.

Chris, Jon, Scotty were very helpful in helping us find the perfect fit for our home. They were patient, knowledgeable, and courteous. Thank you for a pleasant transaction!

Great furniture and pricing! Very clean environment. With great customer service. They also have financing to help get your credit score up!

Dear CEO OF ASHLEY FURNITURE STORE. I will not advise anyone to shop here at all, the girls behind the desk are truly ignorant to minorities. I have been waiting for my area rug that i had been placed an order for since Thanksgiving and now it's a new year of 2020. I STILL have not received my rug nor any updateds on whats going on. I am highly disappointed with this company.

Our sales associate Duncan was extremely helpful. We had a great in store experience with all of the employees.

Trust your gut. Went to Raymour and they had the sofa set for MUCH cheaper than Ashley. They offered it with free delivery. I decided to give Ashley a try and see if they could beat the price. They matched it (without the free delivery). My main issue, I ordered the couch on 11/30, it&'s 12/31 and I still don&'t have the couch. The receipt said 12/21, but they told me &"it&'s just an estimate&". The new estimate is 1/13. Takes a month and a half to get a couch lol. Not worth the hassle.

Trust your gut. Went to Raymour and they had the sofa set for MUCH cheaper than Ashley. They offered it with free delivery. I decided to give Ashley a try and see if they could beat the price. They matched it (without the free delivery). My main issue, I ordered the couch on 11/30, it's 12/31 and I still don't have the couch. The receipt said 12/21, but they told me "it's just an estimate". The new estimate is 1/13. Takes a month and a half to get a couch lol. Not worth the hassle.

So much to see and new stuff everyday

Chad Snow did a great job for us.

Just purchased our new livingroom set from Ashley. Our salesman Chad Snow was wonderful to work with, very helpful & knowledgeable. The store is fabulous with so many options.

I am so happy with my customer service.. Justin Nunez was very knowledgeable about the product I was interested in and actually helped my find something much nicer within the price range.. I bought a bedroom set for my daughter and wasn’t quite pleased with the lighter color.. Justin was able to help me find the exact color I was looking for.. he took his time to go over each piece.. I didn’t realize that the set he helped me pick out actually had an insert for an electric fireplace... that obviously will be my next purchase... thanks again to Justin and his outstanding service..

Chad Snow did a GREAT job helping us out!! Thank you!

Very pleased with the service at Ashley. My salesperson Nick was hardworking and patient. The manager Amanda was excellent! Will definitely recommend to friends. It nice to see a place that truly cares about the patrons! My son is waiting for the purchase and hopefully will be just as pleased !Thanks again

Friendly service, huge selection. Very willing to work with us & find what we were looking for. Chad & Walter were great to work with!

I had a very unusual experience at this store 1st they had problems with their Delivery service. I order on October 5th and they would come on November 9th but then had to reschedule for the 21st. But they were very very accommodating and gave me a sizable Gift card! However when the sofa came I had to return because it wouldn't fit. up my stairs!,They were very sorry and accommodating again,There Delivery service is not very fast, you have to be a patient person!, takes weeks, And the furniture is to pricey for me.But high Quality, All the customer service and salespeople were Very nice and extremely kind , ,However I personally don't think I'll be shopping there any time soon! Because again Very pricey for Me!,

Helped me kind my kiddos furniture. Thanks Snow!

Chad was incredibly helpful and attentive without being overbearing and basically offending me away like so many other sales reps in other stores. He made made my shopping experience so pleasant I'll definitely ask for him as soon as I make the final decision on my purchase!

My experience with Chad snow was amazing he helped me pick out my granddaughter beautiful bed he was really sweet and patient he didn't rush me or act short Thanks Thanks Ashley's for having Chad for us

Chad Snow did a great job getting me into the best furniture that was in my budget and made sure my wife and I didn’t settle on an option that we would be unhappy with. Thank you so much Chad for being attentive and accommodating!

Our Sales woman Nikki was absolutely AMAZING! We knew what we wanted when we got there, unfortunately they only had 1 of the items on the floor for showing, but she found us something much better and what we were looking for. She went way beyond what she should have to help us, measuring everything to make sure it would fit, listening to crazy talk from my family, and just being knowledgeable about all merchandise. Thank you so much Nikki for a great experience, We will be back!!!

Good place to find furniture. Not all furniture is expensive but looks like good quality

Really beautiful store! Good vibe in there with great prices. Cute accessories, too. Look forward to shopping here more.

Originally we had an issue with the Camillus NY store. However Ashley Furniture came through and corrected all matters, the regional team really cared and in doing so increased our brand loyalty. I would recommend doing business there just in knowing if things go wrong they will strive to make things right.

My review is gone now too!Never ever buy a piece of furniture from this place, we purchased a three-piece set of and tables and coffee table that we had to have replaced three times and it still is splintering !! We first purchased the table there is a triangle and had four barstools and the bench, the finish kept wearing off the top of the table they try to repair it once it happened again, they replace the top and it happened again they told me I should be using a tablecloth on a beautiful so-called dining room table I bought because it was so unique, And after they replaced it they told me I had to buy a new warrantee for the second one which made no sense and I refused and made them on her a new one for free. If you insist on buying from here get the warranty plan, but I say save yourself a lot of grief and skip it !

Had a wonderful experience with nick today!! He listened and helped me find my perfect couch way to go nick!!!

Great experience working with Mr. Snow. He was very knowledgeable and was able to make great suggestions for our fathers specific needs. We couldn't have asked for better service.

Huge ( and beautiful) selection . Staff is very friendly and professional. Allison is very knowledgeable and helpful. I will definitely be visiting again.

We just had the best experience with Walter. We came to the store in need of a new king size mattress, Walter was so helpful and did not pressure us into buying something we didn’t want . He was very patient and kind. We have had the same mattress for 15 years and he was happy to answer all of our questions about buying a new mattress. We usually do not like to deal with salesman but Walter made everything simple and easy for us. We will be back to furnish our new home in the future.

I had a great experience while shopping at the store. My sales consultant, Kevin, was very knowledgeable. He listened and was helpful locating what I needed.

I had Chad Snow for my sales representative today! I bought a couch that he was very very patient with me and my fiancée today. I came back three times today to make the closing on it! Thank you!

This was my first time shopping for furniture at an Ashley store. The salesperson was very knowledgeable and able to answer my questions and concerns. The fact that I wasn’t pressured into buying anything made it for an enjoyable experience.

My babe and I purchased a bedroom set from there recently. Justino Nunez was a awesome help in assisting us to find the perfect match for us! Thank you very much!

We just purchased a sectional living room set and we had the pleasure of having Justino Nunez as our sales representative. He was outstanding. Patient, courtesy and knowledgeable. I will gladly return to Ashley Home Store for our next purchase.

About 8 sale associates in the store today, NOT ONE attempted to help me. Didn’t even greet me as I entered the store. The only words spoken to me was, “Have a nice day,” as I walked out deciding not to spend my money there. I needed a nice plush chair for my salon suite, but I’d rather give my money to Marshall’s home goods. At least they were helpful. Update: Went to Dunk & Bright, found a chair for my salon, $300 later; I’m a happy camper. Everything happens for a reason. But I will never shop with Ashley again. Hate to state the obvious but judging people by their appearance definitely caused the loss of a sale today.

Awful scheduling and delivery services. They texted the day before delivery to confirm delivery date and something had come up and we had to reschedule so we called the store and requested that. We were given a new date. The furniture still showed up on the original date and we were not in town to receive it so they left with it. To where? Who the hell knows! Today was supposed to be the new delivery date and it hadnt shown up yet so I called the store and they have no record of it being rescheduled for today! So now I'm sitting on the floor in my living room because we got rid of all our other furniture yesterday to make room for new stuff. I was told "next delivery isn't until September". Such awful service. Never ever again will we do business with this company.

Nikki, was engaging and informative on our furniture options and the different financial arrangements, Ashley HomeStore, offered.

I had a very nice experience shopping in the store this week. I ordered a sofa and the whole process was pretty painless. Chris Fahrson assisted me and was friendly and informative without being pushy. Thank you! looking forward to getting my furniture!

Alison gets a 25 out of ten for awesomeness but sadly we didn’t get free stuff but good tours

Extremely happy with my experience. Will Pure excellent Salesman. Very knowledgeable and knows how to treat a customer right! I don't give out compliments easily and I'm very critical. Go to Ashley HomeStore in Camillus ask for Will.

Very friendly and good prices

Very great selection .. good service ..a little pricey

Michael Vincent was outstanding! He was professional, knowledgeable, patient, and relaxed. He helped us select and order patio furniture! Have us great options, and there was no pressure! I’ll be recommending him to all my family and friends!

Michael Vincent was AMAZING! He was professional, patient, and knowledgeable! Excellent customer service! I might even go back and buy more!

Just bought my first l living room set from Ashley yesterday and Matt who helped me out was soo great! He was able to answer any question I had and was very flexible in what I wanted for my home!! He was trying to make me spend anymore money than I needed to! I recommend this store and if you can work with Matt!!

Gina and William are the nicest and funniest salesman they researched the furniture i found online and got me the beat deal!!!! Thank you both!!

I went to Ashley‘s furniture andoriginally purchased a sectional sofa that apparently has a reputation of not fitting in certain places.I was very clear with the salesman that it would be going on the third floor accidents happen. the furniture was delivered but of course didn’t fit went back to where we purchased it route 57 and Clay and encountered their general manager .Who was incredibly rude condescending and unhelpful at this point I had no intention of doing business at Ashely‘s ever. But due to the fact that we couldn’t get a refund and would need a credit I decided to stop at the one in Fairmount I had the absolute most wonderful experience from the sales salesman to their GM and everyone in between I will never shop at the one in Clay and I would never encourage anyone to.But I will continue to buy all my furniture from the Ashley store in Fairmount And will be sure to encourage my friends and family to do the same.I guess that old saying one bad apple can spoil the whole bunch well that GM and Clay was definitely a bad apple. I’m glad I decided to give Ashely another chance thank you so much Fairmount

Terrible experience, I don't recommend shopping here. -Delivery is over a month late and still waiting. -They provide no updates alerting you to dates changing -If you call to find out updates you have to wait on hold for up to and over 45 minutes. -Corporate customer service non-responsive. Do yourself a favor and go to China Towne in Solvay.

Let me just say that William Prue and Scott were AWESOME. After an issue with delivery, both William and the customer care center took care to make sure I was satisfied.

I would recommend avoiding Ashley Homestore and at the very least the one in Camillus, NY. The initial order went fine, but since then they've been a nightmare. The purchased items are already over a month late with no true delivery date set yet (as of this review). They provide no updates to their customers if delivery dates get extended, so it's completely on you to follow up. Following up is beyond difficult, b/c they put you on hold for as long as 45 minutes and likely longer if you call at the wrong time. Once you get a hold of them, they seem confused and just push your date off even further. Do yourself a favor and go to China Towne.

Excellent

Great customer service by Matt, and a no hassle experience!

My fiance and I went in over the weekend just to look around and see what we may possibly want to buy in the future, or just in the next few hours because we fell in love with a bed and new bedroom set! Chris D is the man who helped us and he definitely knows what he is talking about! Super helpful to us and friendly! Will definitely going to be going back to him!

Worked with Gina and another associate on a sectional sofa. Both were extremely friendly and helpful. Thanks to both.

Very pleased with the friendly service provided by Tim, who's first day happened to be today. Layout of store is very convenient, not congested.

Paul is the man! Best sales rep I've delt with!.

VERY disappointed. Ashely normally has great reviews. I visited Ashely to purchase a bed, a sectional and a 3pc wall unit/tv stand/ entertainment center that I found online. When I arrived, NONE of the items I found online was in the store so I couldn't even SEE in person what I saw online. The salesperson DID offer a price match which was nice. Here's where things went horribly wrong... I saw ANOTHER bed I liked so I decided NOT to get my original one. The salesperson told me my order wouldn't be delivered for another 2-4 WEEKS!!!!! I've NEVER heard of such. I've explained that I was having a huge gathering at my home on June 14th and would need my furniture. The salesperson ACTED as if he made some miracle call and told me my things would be delivered by May 22nd. TWO days before my delivery date I had not heard from anyone about my delivery so I decided to call. I was told by someone in customer service that only my BED would be delivered on May 22nd. The sectional and entertainment center on JUNE 20th. I was told that SEVERAL attempts was made to contact me. NOT TRUE. There was nothing in my email. Then she recited a contact telephone number that wasn't my number. It was from NORTH CAROLINA. I live in NY (even though the spokesperson CONFIRMED my correct number. AND email when drawing up the contract) so I KNOW they had the correct information PLUS it's the SAME email they sent my invoice to. So here I am a disabled Army Combat vet, laying and sitting on the floor in my home. Expecting family and friends flying in from different states and I have NO furniture for them to sit on. So am I supposed to pay the $299 delivery fee for a headboard, foot board and 2 rails? Am I supposed to pay the 12% penalty for cancelling my purchase of the sectional and entertainment center because I was given incorrect information JUST so someone can "make a sale"? Am I supposed to make a payment on an account that didn't deliver the goods? The customer service rep told me it was standard for furniture to take 2-4 weeks for delivery😳😳😳. But in MY case it will be almost TWO months. I made the purchase on May 7th. But my furniture won't be delivered until June 20th (do the math). UNACCEPTABLE. If I didn't like the bed so much I would've cancelled THAT too. I should NOT have to pay $300 for delivery of a bed!!! I should NOT have to pay a $12% cancellation fee. As a matter of fact, I SHOULD be compensated for my inconvenience and for deliberately being told false information just somene could make a sale. I will NEVER shop Ashely again and I WILL be taking this up with corporate. I just saw on your site the 10% off for Memorial Day. Could I take advantage of this offer considering all I've dealt through with Ashely? Not to mention I'm a disabled Post 911 combat veteran?

This place was amazing! Found great furniture at unbeatable prices! Paul helped me out and provided great customer service! Definitely referring more people to this location 🤙🏽🤙🏽

Paul was very knowledgeable and professional. I would highly recommend this store!!

Jim who works at the location in Fairmount is a very dedicated worker! Always a pleasure to visit this location.

I love this place I'm definitely getting furniture from here.

Come to see Paul. Being in the sales business my biggest concern is the feeling of being hustled. Of course in any sales job there is an expectation that the person selling will do a lot to make the sale, but there is a fine line between the feeling of being ripped off and walking out feeling as though you were genuinely helped by the sales associate. Paul is a great example of the latter. Keep it up bud, your doing good things.

Very friendly staff!

Great service from Paul

Loved my visit and how I was made as if walking into a friend's house just to look at an amazing bed, and I tell you learning of how I was able to get it as an adjustable with in my means helped soo much.

Nikki has been a great help! She knows her stuff and is great with numbers!

Beautiful pieces and delivery was on time.

We just visited here today and purchased a brand new bed set! We are very excited and very satisfied with the selection we made. Our Home Furnishings Consultant, Haley Wright, was very helpful, courteous, patient, understanding, flexible, knowledgeable, and fun to work with. She had us try several mattresses, pick our own options, find a bed frame that we liked from anywhere on sales floor, and worked diligently to get us great pricing on everything, even the delivery costs! This is our second purchase from here, and our couch is still amazing and perfect since the day we got that. I'm sure the new bed will have the same effect. Ashley has great selection, prices, payment options, and staff to help anyone get what they need. We are more than satisfied with our service and the level of care that Haley put into helping us get the perfect bed. I would highly recommend Ashley for anyone that needs anything for their home, from beds to couches, from desks to TV stands. We will be going back again soon for more great furniture! Thank you so much for the experience, Ashley Homestore, and thank you, Haley for helping us out!

My boyfriend and I recently purchased a sectional and a king sized bedroom set from this location. When we walked into the store we were greeted by the home furnishing consultant, Nikki Cammack. She was AMAZING, we would highly recommend her! She didn’t make us feel pressured to buy anything and was helpful in showing us all our options. We went into the store knowing we wanted a bedroom set and a sectional but had no clue what design we wanted. Nikki was very patient with us as we literally walked and dragged her around the entire store, sitting on every sectional. She even brought over drawers of different dressers from bedroom sets that we liked so that we could compare the coloring! After a while we picked our favorites. Nikki helped us with calculating prices if we added or took off any items and was very knowledgeable around the products. Although we won’t be getting our furniture for another few weeks, we wanted to leave this review in regards to the professional and delightful experience we had at this store!

Very nice people, great service

Joseph helped us a lot

Best furniture shopping experience! Thank you Gina Pauline for giving our daughter the space she needed to shop around and be there when she had questions. It truly was a very memorable experience for her first apartment! 5 stars!!!!!

This store and the people that work here are amazing. The sales people care so much for their customers and help them to get them the best prices for their purchases. They match prices and don&'t give you a hard time about it. Have shopped there several times and bought two apartments worth of furniture. We recently had a delivery issue and went back into the store and spoke to Allison the manager about it. She was so nice and so helpful. If anyone is looking for furniture I would definitely recommend going to Ashley in Camillus before anywhere else. They have such a huge selection. You will definitely find what you are looking for there for the best price.

Steve Spendle was very down to earth and helped me pick out my couches. He was not pushy at all. He periodically checked on me and whenever I had a question (which I had a lot) he was there with answers. I highly suggest you ask for him!

Great customer service!

Love it and the manager I think his name is Tyler .. awesome

We were looking a for a leather sectional and we had been to at least 5 different stores to see what was out there. We went to Ashley first and returned after seeing all the competitors. The service was top of the line, they had the exact sectional we wanted, the process was quick and easy! Chris did a great job with all of our questions and never was impatient. They have a great price match program and Allison made that process so easy & saved us some money! I can’t recommend Chris and the team enough! Thank you!

I want to give a big big THANK YOU to Ashley Grant and Greg Lawson who turned an unfortunate situation into an absolute amazing turnaround! Both showed amazing customer service skills and have been two of the best people I could have ever worked with during all of this. I was able to get a beautiful living room and bedroom set and had a wonderful experience with them. When it comes to customer service these two are on their A-Game and represent the company in a great way! Thank you again

This occurred at the Liverpool location.. We purchased a couch set and purchased the 5 year extended warranty. It felt like buying a car with a used car salesman they tried to over charge us by 1,400.00 the internet price was a lot less for the same furniture. So we complained they were reluctant to give us the internet price but eventually did but not before they said the internet delivery fee was going to be a lot more than their store delivery price but the internet delivery price was also 100.00 cheaper. That was just the start. After purchasing the furniture we were going to get a 300.00 gift card upon delivery of furniture well they forgot the gift card and one of the couches had a bent frame. They refused to put it back on the truck and said a tech would be out to look at it. After 3 hrs the recliner mechanism broke! I called them and now there sending a replacement couch. Now that we received our 300.00 gift card we went to use the card and after picking out a mattress we were told it was not covered by the gift card and a Ashley gift card is not a gift card it&'s a store credit and it did not include mattress. But no where in the disclosure did it say does not cover mattress. So I had a few choice words to the manager of the store who was a complete ass. So we left and called another store and come to find out the mattress we wanted was covered in the store credit so we went to that store and completed the transaction with no issues. But there gift card is not a gift card it&'s a store credit and has many disclaimers that are not listed so beware! Now with there extended warranty we were told if we don&'t use the extended warranty in the 5 year period we would &"get our money back&" so what there disclaimer say is that you will get it back in a store credit to use you don&'t actually get your money back so now you will have another crappy store credit. You will be lied to and deceived at this store I recommend you find another place to spend your hard earned money!! Hope this helps your decision.

TLDR: Good in store, horrible delivery service. You have to pay $100 for delivery, but they will only deliver on a specific day not of your choosing, they won't give you a time, and to try to get it on a different day is impossible. So basically you pay $100 for them to deliver it only when it's not too much of a bother for them. FULL STORY: First the information they give you is wrong. The "important delivery information" says call between 8am - 6pm Monday - Thursday. I called at 8:15 on Tuesday and it tells you the hours are 8:30-6. Then I called back at 8:30 and had to wait on hold for 10 minutes for "high call volume. " Then a guy answers only to tell me the wait is going to be longer because they're taking care of calls that came in last night. I decide to call back later. Second call. Finally get ahold of someone. They tell me they can't deliver to my area till mid April. I'm calling on March 12th, the earliest they tell me is April 12th. I ask them what time of day because I work on Fridays. They can't even say if it will be morning or evening, so you have to be home all day. Not even cable companies pull that nonsense anymore. I tell the girl it has to be a Wednesday or Thursday because those are my days off. She says ok, then she says she can have it delivered Monday, Friday, or Saturday. Wow, ok, thanks for not listening to a word I said. I repeat that it has to be a Wednesday or Thursday. She says she has to contact the "logistics manager" and she'd call me back. She never called back. Day 2. Third call. Same situation. I explain everything this time with a different girl. She says she has to call the "delivery manager" and she'll call me back. I decide to go into the store and talk to a manager. The manager has no control over shipping, but she looks up my info and it says that the girl I talked to did put in the request and I'll receive a phone call by 4:30. She also says there are no notes from the day before, so the original girl didn't actually do anything. I ask her to simply cancel my order, but she can't do that. The only people that can cancel an order is the delivery department. Fourth call. Someone, supposedly a manager from corporate this time, calls me around 4:15. She says she's calling to set up my delivery and offers me. . . . . . April 12. I explain the situation to her and she says to get a different day, she'll have to call the "shipping manager. " I explain that the first 2 girls I talked to were supposed to do that, and this phone call was supposed to be the one where they had already talked to this mysterious manager who no one seems to know the correct title for, but absolutely, most definitely exists. She says she's looking at my info and none of this is in my info. Even though the manager at the store could see the info, and she even added more to the file. So after 2 wasted days and dealing with a completely incompetent staff, I ended up canceling the order. This was the Liverpool store.

Store(in Liverpool) had great selection and the sales person Derek was friendly but while searching for furniture he said at least three times that it takes up to eighteen days for arrival because it was made to order. I got home and called the next day to schedule the delivery and they told me it would be 35 days. So after I got upset they rushed it and made it for 28 days and went on telling me that their policy is 14-28 days for delivery. I said ok that's better than 35. Then on receipt it said I ordered a twin/full frame for my queen mattress so I called and the manager Sean said it's a glitch in computer and that it will fit my queen. It got here and of course it doesn't fit! So I probably will never be back unless it's worth it

TLDR: Good in store, horrible delivery service. You have to pay $100 for delivery, but they will only deliver on a specific day not of your choosing, they won't give you a time, and to try to get it on a different day is impossible. So basically you pay $100 for them to deliver it only when it's not too much of a bother for them.FULL STORY:First the information they give you is wrong. The "important delivery information" says call between 8am - 6pm Monday - Thursday. I called at 8:15 on Tuesday and it tells you the hours are 8:30-6. Then I called back at 8:30 and had to wait on hold for 10 minutes for "high call volume." Then a guy answers only to tell me the wait is going to be longer because they're taking care of calls that came in last night. I decide to call back later.Second call. Finally get ahold of someone. They tell me they can't deliver to my area till mid April. I'm calling on March 12th, the earliest they tell me is April 12th. I ask them what time of day because I work on Fridays. They can't even say if it will be morning or evening, so you have to be home all day. Not even cable companies pull that nonsense anymore. I tell the girl it has to be a Wednesday or Thursday because those are my days off. She says ok, then she says she can have it delivered Monday, Friday, or Saturday. Wow, ok, thanks for not listening to a word I said. I repeat that it has to be a Wednesday or Thursday. She says she has to contact the "logistics manager" and she'd call me back. She never called back.Day 2.Third call. Same situation. I explain everything this time with a different girl. She says she has to call the "delivery manager" and she'll call me back. I decide to go into the store and talk to a manager. The manager has no control over shipping, but she looks up my info and it says that the girl I talked to did put in the request and I'll receive a phone call by 4:30. She also says there are no notes from the day before, so the original girl didn't actually do anything. I ask her to simply cancel my order, but she can't do that. The only people that can cancel an order is the delivery department.Fourth call. Someone, supposedly a manager from corporate this time, calls me around 4:15. She says she's calling to set up my delivery and offers me......April 12. I explain the situation to her and she says to get a different day, she'll have to call the "shipping manager." I explain that the first 2 girls I talked to were supposed to do that, and this phone call was supposed to be the one where they had already talked to this mysterious manager who no one seems to know the correct title for, but absolutely, most definitely exists. She says she's looking at my info and none of this is in my info. Even though the manager at the store could see the info, and she even added more to the file. So after 2 wasted days and dealing with a completely incompetent staff, I ended up canceling the order.This was the Liverpool store.

As soon as I walked in Scotty made me feel at home he has very good customer skills and I appreciate his help...love the store layout and the furniture as well thanks again Scotty!!

Sales people friendly snd not too aggressive. Appreciated that and will be back to purchase.

Furniture is well valued. I didn’t like how the sales rep asked us 6 times if we needed help after I told her we were just looking and I would find her if I needed anything.

Great service from everyone. Not pushy at all. Very helpful. Would definitely buy from here again.

Highly over-priced furniture unless you have more money than brains. Salespeople come at you immediately upon entering like vultures on a carcass, and don't let you browse in peace until you are quite blunt about being left alone. This was the second Ashley store we visited, and the experiences were almost identical. Go at your own risk, or if you enjoy sales people chirping in your ear while you're trying to make up your own mind.

salesman jason was wonderful. not pushy and right to the point.

I must say excellent shopping experience, shopping with Chris Dillon was a pleasure! Felt no pressure, lots of positivity and a can do attitude from the whole staff.

Just bought 2 bedroom sets for our new house. Nikki, my consultant was so wonderful and helpful. Can't wait for delivery! TY Nikki for all yout help!

We had a great experience today at Ashley, Matt took care of us and he made sure we got everything we wanted and more! Thanks Matt !

We delt with Gina. Very knowledgeable. Great deals.

Great selection of Furniture. THANK YOU Arianne.