Ashley Store Camillus, NY (Fairmount Fair)

Absolutely amazing staff. Every time, I have a great experience

Steve was great 👍

I worked with Sierra! She was very helpful and answered all my questions! I can’t wait to get my new sectional!

Great experience. Genevieve had all the answers to all of my questions and helped me get the furniture I wanted!

Anthony M. Was very helpful and friendly. His co-worker was also very nice. Thank you!

Helpful and nice

Absolutely amazing experience! I was fortunate to work with Genevieve to find the perfect chair that will go in my nursery and grow with my family. The attention, patience and expertise shared is deeply appreciated. Thank you!

Great

Thank's!

Nikki and Sierra with their team was phenomenal!

I worked with Tara and she was wonderful

Tara remembered is from the previous week, helped us finalize an order and was very sweet and helpful

Poorest customer service I’ve ever received. Complete disaster from start to finish, will never, ever buy anything from this company again. No accountability for their mistakes, miscommunication within their own departments, only concern for their bottom line. Most companies would trip over themselves to make things right for a customer, especially after admitting their own errors, but not Ashley. Take your business elsewhere, this place sucks.

Lisa was great! She was so helpful and made buying a new furniture a breeze!

Excellent and professional

The couch was just we were looking for! The sales associate was beyond helpful end to end a great experience.

Excellent customer service! 💕

Customer service was excellent!

Lisa was Great. Great service. Very knowledgeable and helpful

Wonderful place to buy a bed,very helpful!thank you Nikki camilus

Cameryn was amazing. Knowledgeable and took great care of us in the store.

Jen was the best very helpful no pressure

Our sales consultant was Genevieve. She was helpful and worked with us too find what we wanted. Thank you again Genevieve

Cameryn was very helpful with helping us pick out the perfect mattress for us. He then went out of his way to get us the best pricing, including pillows and a protective cover. We are very pleased with our experience at Ashley.

This was a very nice shopping experience. Everyone was interested in getting us just the right items we requested. Very helpful and a joy to work with. Thank you all for your help.

This was such a fast and easy experience. And they even price matched another local store!!

Easy to order and pay

Would not buy from again- issue with everything we bought! From delivery to items in home . The extended warranty you buy doesn’t cover what it should, too many stipulations.

I would like to thank Niki. Great sales Rep. no pressure easy to work with. Helpful and knowledgeable about the products

Quite atmosphere All questions were answered No pressure from my associate who was working with me Would highly recommend your store

The salesman, Anthony listened to us and found exactly what we needed. We had very specific criteria and he was patient and helpful.

Lisa was amazing, extremely knowledgeable and informative. She was engaging and provided thoughts snd feedback. Thanks Lisa!

Lisa was awesome, very personable

We had a great experience at Ashley’s furniture! Our salesperson Nikki was very friendly and super helpful, and made the process easy! We found the perfect furniture set and will definitely be back in the future.

Lisa was very kind, and professional. She really took her time with me to plan out my purchases and decorating style. She went out of her way to accommodate me. I highly recommend her.

Steve was excellent and very helpful,. He was not over bearing at all, he let me just walk around to look on my own and was available when I needed him.

Nikki provided excellent assistance, making the first-time furniture purchasing experience smooth and manageable. She helped prevent things from feeling overwhelming, offering support every step of the way.

Great variety and wonderful pieces! Cameryn was really wonderful…not pushy, just very knowledgeable and friendly and willing to work with what you need!

Lisa Stephens was fantastic to work with. We are so excited for our new Barnaby couch.

Nikki was very helpful. Nice store, good price, and friendly sales crew.

I had such a great experience with the store! All of the staff that work there were amazing and kind. I had the pleasure of having Lisa assist me directly and she was phenomenal. Not only were the staff great, but the furniture selection was outstanding as well. I will definitely be going back there!

Lisa was amazing!

Pleasure doing business with Ashley. Our sales representative Nikki was a delight to work with.

We were helped as soon as we walked in. Steve was very helpful, friendly and knowledgeable.

Lisa at Ashley Furniture in Camillus was able to answer all my questions and provide options for me. She was very knowledgeable, pleasant , and eager to help. It made my mattress shopping experience effortless, stress free, and actually enjoyable.

lisa was amazing!! best sales associate ever

Steve was very helpful in assisting us to find a great table and chairs for our dining room. He is pleasant, no pressure and had great follow-through to make it a good experience

Lisa was awesome she helped me get exactly what I wanted and made it a seamless process from our first phone to in store my purchase. Will definitely work with her in future when needed.

Excellent an easy to work with. Very accommodating!

(Translated by Google) Exalted (Original) Exallent

Awful business and very misleading information given to customers. My husband and I were helped by Lisa, we purchased an entire bedroom set and paid FULLY in cash. we were told that if we ordered it all right there and then, that I would have these items delivered the first or second week of December. I have called numerous times to check in to see when it will be delivered and each time have been told that not only is it not even close to being delivered but that they have no idea when it will even be manufactured… it is ridiculous to have customers pay this much money upfront and not even have a CORRECT estimate of when they will receive their furniture. They just keep stalling and delaying and giving excuses. Don’t buy furniture from here, shop elsewhere! There are plenty of online furniture retailers these days that are better quality and much more reliable.

Cindy and Anthony were most helpful and accommodating, shopping there was a true no pressure experience!!

Anthony was an awesome help and got us an amazing deal on a couch AND a coffee table within our small budget! He made sure we were happy when we left and we totally were. We’re super excited to get our stuff in and will definitely be going back for later investments in new furniture!

Great customer service! Lisa was prompt in answering my questions…even on her day off.

Excellent service and quality was in and out, not rushed in store, and wasn't overwhelmed on making my purchase like most places are

Customer service was great! Helped me get what I wanted. Still waiting on the order but send your support to Anthony at Ashley in Camillus!

Lisa was very helpful. She made the process very simple. Thank you!!

Lisa provided excellent service and suggestions but no pressure to purchase. Lisa was patient and very kind with mom who has dementia even during my third visit when I purchased furniture during a busy Saturday afternoon.

Never order from this company. They say your order will be here one and never update you when the item is not coming. Then when you do a escalation they say they'll get back to you in 24hrs which they never did. Then when you request refund they say the will refund your money after 10 days. What? Really 10 days¿

Great experience, knowledgeable staff, very much so satisfied.

Colleen a.k.a Coco Chanel or CC was the sweetest salesperson I’ve ever encountered. I didn’t feel rushed or like I was just commission. Thanks Ashley for having such good employees.

Lisa was awesome to deal with! I had the best furniture buying experience with Lisa. She made my experience so fun! She went above and beyond to make my buying experience an amazing one! I can’t say enough good about Lisa. I will definitely be dealing with her and only her in the future for my future furniture buying.

The sales associate was very helpful and knowledgeable. We ended up buying two couches because the price was so low. We were in and out in no time, the entire shopping experience was painless. The only down side was that we went in looking for three sectionals we found on the ashley website and they didn't have any of those in the showroom. Turned out ok because we found something better.

Allison was a huge help and support for our purchases. She was very nice and gave us a lot of information about the entire process. Thank you!

Was in search of a recliner to replace an old one that had seen better days. Nikki was so super helpful in showing us different options. Told us about 5 year protection and delivery fee. Went to another store but came back here to purchase. Nikki was just wonderful and answered all of our questions. Can’t wait for my recliners arrival!!

Lisa (and I believe Jessica) were great, extremely helpful and polite on the phone. Can't wait to get the couch!

helped a lot for my first couch big slay

It was a great experience from start to finish @Ashey/Camillus. My sales associate Ethan was great, very personal and professional.. His sales manager was very helpful and professional as well. Thank you again..

Steve was diligent and efficient while we told him what we were looking for and with our budget. He was very intuitive and able to resolve an issue quickly, with the replacement we needed.He made sure we received all possible discounts that they offered, keeping us in our budget range. I'm hoping for an early arrival of some of the parcels, but we'll see. That is not the stores department.

Colleen was great. Very knowledgeable, attentive, and easy to communicate with

Thank you for your great service ! So very helpful and so refreshing to have a salesman not being pushy ! Thank you Steve

Lisa was such a breath of fresh air…not the typical sales tech. She was so much fun. Shes an asset to the company!

The staff is great, super nice and knowledgeable. Only complaint was the touch screen on the application center was a pain.

Steve was an incredible Assistant with offering ideas for our small space. To giving us the time to make decisions without pressure.

Awesome service

Lisa Stephen’s was so helpful and efficient. She matched us to the perfect set of furniture and found us the best pricing on it. She will always be our go to!

With Ashley’s large selection, friendly accommodating staff and great pricing it was a no brainer for me.

All staff at this location were personable, knowledgeable, and pleasant to work with. Lisa Stephen's was tremendously helpful with decorative suggestions.

Great customer service

Great coustomer service

Nikki Cammack was the best helper we could have had. She found exactly what we were looking for and helped us get it a fast delivery and price.

Very friendly service

Salewomen was very pleasant n nice. Beautiful lady. Very well clean place n very friendly.

Ethan and Allison were wonderful in helping me to get a desk I needed. There was also a nice employee at the first desk, not in sales, who helped me to get the right price. Happy to get the furniture I was looking for :)

Excellent customer service! Thank you

Very knowledgeable and kind.

Always amazing experience. Wonderful staff. Great selections. Incredible pricing!

We had a tear in our cushions and Ashley helped us with replacements right away! The text feature is very helpful and everyone I’ve talked to has been so kind. Thank you so much!

Eager to have my new loveseats delivered. Lisa at the Fairmont store was very helpful. My only disappointment is how long I have to wait for delivery

I had the pleasure of working with Lisa Stephen’s. She was very nice and did not pressure me for the sale, which I really appreciated. I went back to order my dining set, however Lisa was not in yet. I thought she would be in at 11:00, but she was not scheduled until 2:00. I live quite a distance away so Colleen stepped in to help me get the order in. I was impressed by the team work!!!! Very happy with the experience!!! Thank you Lisa and Coleen for your excellent service!!!! 😊👍

This place never disappoints ! Lisa is the best I recommend her to everyone I know ! Thanks again Lisa !!!! Looking forward to my new purchases !

Very friendly and knowledgeable! I didn’t even have to go to store. I found what I wanted online and called, Lisa had the transaction complete in under 10 minutes. Would highly recommend!

Purchased an area rug I thought would be perfect for my room. Took it home, and discovered the color was all wrong. I returned the rug the next day and received a credit for the full amount and was told I could use the credit for anything in the store. The salesperson and manager were very gracious and made the whole experience very easy. I would definitely recommend this Ashley store.

Everything was great! Other than being told chair would be delivered and how great it is that all I would have to do is point to where I want it and smile. Then when I got home I see there is a $99 charge for delivery. That was never stated to me when telling me about the "great" delivery

Good selection, good price, easy to work with

Best experience we have ever had buying furniture, would recommend to anyone.

Anthony was super friendly and nice

Loved working with and chatting with Lisa! She also appreciated and enjoyed my 4 year old "testing out" the furniture. It was great that we were able to unfold the sleeper sofa to lay on it. The Fairmount Ashley store has a great vibe with friendly people!

With Steve’s help we were able to find the loveseat I had previously considered…. The sale was completed efficiently! He answered all our questions and was very helpful

My living room furniture looks so nice in our finished basement. The sales people at Ashley were very helpful. The gentlemen that delivered the sectional and entertainment center put everything together and were very professional. I would highly recommend shopping at Ashley for your future furniture needs. Ashley also has many home decor accessory pieces that dress up a room.

I appreciate that you allowed us to shop without hovering around us. You were available when needed and helpful with the process.

Friendly staff from the time we walked in to the time we left

excellent service

Anthony was treat. Most of time Customer Sevice is out the window. Anthony provided awesome customer service. Thank you, Chenelle

To be honest, I am not a big fan of your furniture (negative experience) but we found an adorable lamp, 2 candle pieces and a bar stool at amazing prices (on sale). Our sales rep, Anthony was great!

Jill was amazing..so friendly and helped us a lot with our purchase!!! Thank u!!!!

This store has a large selection reasonably priced. What I liked best was the salesperson was very helpful and knowledgeable but did not constantly follow me around the store. He let me just walk around and look by myself and every so often would check in to see if I needed any help. I felt no pressure to buy anything. Found a nice table and chair set at a great price.

Sierra was amazing. Very receptive , listened to our needs and helped us decide what we needed. She took her time and was very professional and courteous

So far we have had a great experience at Ashley in Camillus. We just ordered today so have no opinion on delivery service or furniture quality.

Lisa in Camillus was so patient with me and had my best interest with quality and pricing during my search for a new bedroom suite. Thank you so much!

Store was clean and had a wide selection. Nikki was friendly, helpful and thorough. Very pleasant experience with no high pressure sales.

I was searching for a table and chair set for my kitchen and found exactly what I wanted on the Ashley website. Not a fan of putting things together, I thought I’d call the Fairmount location to see if it was in stock at the store, if they could assemble and deliver it. I spoke with Colleen C. at the store. She explained that they could order the set for me, have it assembled and deliver it. I went in to the store to place the order. Colleen proved to be the most friendly, professional and knowledgeable sales person I have dealt with yet. She took the time to show me other options that were in the store and completed the transaction for my original choice quickly. It was my first time in the store and I enjoyed the experience!

Found a great new mattress for a price I was comfortable with, no pressure!

Me and my daughter recently visited Ashley Furniture store in Camillus NY. I met with Jillian Henderson during my visit. She helped us getting the right furniture for my daughters new apartment. Store was celebrating their purple event that day. Jillian was extremely professional and asked the right questions to understand our needs. Her knowledge about the products and offerings were spot on. Anytime when she was unsure about something she reached out to other team members and provided us the accurate information. Jillian took time and tried to work with our needs and a specific budget. She did not seem annoyed or irritated with our questions. Her efforts were genuine. During our interactions she mentioned that she joined Ashley furniture not too long ago and that really amazed me because she did not seemed like a new employee. She is definitely an asset to Ashley Furniture store. I wish her all the best and I would surely recommend her to my friends. Thank you.

Anthony made our shopping experience very positive! He was extremely genuine, thoughtful and engaged. It was honestly the best furniture shopping experience that I have ever had!

Both Sierra, the store manager and sales person did an amazing job

We went in on Saturday, we’re pleasantly surprised by the quality, price and service. We walked into browse and needed up getting our two children new bedroom sets at an incredible price! Thank you to the two Sierra’s for being so helpful!!

Very helpful!

The staff are courteous and helpful. They are willing to work out a deal that is right for you. The prices and discounts are good. It is nice to have a place that will make things right by their warranty.

Colleen did an excellent job. We will be back again at some point.

Jillian was a very nice sales person, very knowledgeable and if she didn't have the answers to our questions she immediately reached out to her co workers. She is an asset to your company.

TD BANK with ashleys home store DON'T DO IT FRAUD YOUR PAYMENTS WON'T GO THROUGH EVEN IF THEY GIVE YOU A CONFIRMATION # YOU WAIT ON HOLD FOR OVER AN HR AND CAN'T GET THROUGH TO ANYONE I DO NOT RECOMMEND ASHLEYS WILL LOSE ALOT OF CUSTOMERS WITH THEM! NOT HAPPY!!!

Excellent experience. The manager Sierra went above and beyond to ensure we purchased the bed set that was right for us.

Excellent customer service and so patient.

We went into Ashley to look at mattresses. Nikki met us at the door and while we are more of a couple who likes to shop around alone, she lead us to the mattresses and was SO HELPFUL and in the end, we were very appreciative of her advise and expertise. She didn’t pressure us, but informed us and we told her we’d be back. She checked in once with us prior to coming back and again, she was very helpful. Purchased the mattress today and took advantage of a promotion they had (They had several! We were able to benefit from 3!) Go see Nikki. Looked like the entire staff were kind and willing to help.

Go see my girl Nikki I promise she will take care of you

I worked with Colleen today and a couple weeks back. She is incredibly helpful and listens to what you want. She is very personable and is easy to talk to. I loved the suggestions she made and I am super happy with my new bedroom set, couch, and mattress. I will definitely be going back and working with her again. She makes shopping for furniture fun and easy. Thanks for all your help 😊

Highly recommend Sierra. She was amazing to work with.

Thank you to Jillian for a great experience!!!

Very high quality furniture and the best customer service in Syracuse area! I highly recommend this place.

Jillian was easy to talk to you and not trying to sell me something I’m an experienced shopper of big ticket items, and felt comfortable on both my visits. I was able to locate what works best in my new build and jillian definitely gave me some great style, color and matching ideas:))

Everyone I’ve dealt with has been super friendly and very helpful

I worked with Colleen in the Fairmont area of NY and she was extremely helpful ! She worked Very efficiently and within my price parameters…great experience.

Was an amazing experience working with lisa

Lisa was amazing! I think we are best friends now. Best person to buy a mattress from!

Great service and experience!

My consultant was very friendly and knowledgeable about the inventory to help me decide on the right piece to purchase.

Wonderful Very courteous and helpful. What's your name? Virginline Woodall

Anthony was wonderful. We needed a very small reasonably priced small table for our guest bedroom. He knew EXACTLY how to meet our needs. We bought it. He carried to our car. Thank you so very much Anthony!

So far, so good! Lisa has been an excellent sales rep.

Always a great experience.

Staff at every point of contact was friendly and helpful. Very proffessional but on delivery they left my king mattress behind and I had to go to warehouse myself and get it. When I called to inquire they apologized and gave me $150 store credit.

I had an outstanding experience at Ashley, and I have to give a special shoutout to Nikki for her exceptional help!

The Camillus store itself is very nice, and the salespeople are helpful. We have spent over $15,000 on various Ashley items over the past 8 months (both online and in-store orders) so we are a fan of their products. My only recommendation for future shoppers is to really understand their "mattress comfort exchange policy". Their advertisements pitch a "90 day" exchange feature if you are not happy with the mattress once you try it in your home, but they will only honor that if you purchase their in-house mattress protector (which is quite expensive). You could purchase a top-of-the-line mattress protector for about half of what they charge for a lower quality mattress protector, which is what we did, but in doing so it means they will not honor any exchanges. To be fair, they did disclose this to us at the time of purchase, so it was our mistake. At the time, we felt the mattress we had selected would work well for us. It felt fine in the store, and it was an upper-end mattress with a cost of $2,600, but after sleeping on it for a while we both would wake up with some pretty serious back pain. We feel like we are sinking into the middle of it. I sent some photos to the store and they were able to confirm that it was indeed the correct mattress that was delivered. Our first thought was that there was a mix-up, but sadly that wasn't the case. We ended up moving this $2,600 mattress into a guest room that is hardly ever used, and we are now looking for a different mattress from Raymour & Flanigan that offers a more lenient 120 day comfort guarantee. We would definitely shop at the Camillus location again, but probably not for a mattress.

Steve T. Made the purchase of my couch a very pleasant experience! I appreciated his knowledge and patience:

Lisa is excellent. I would be willing to work with her every time I come in. She made my day a little brighter. How do you

No pressure sales, good quality furniture, patient with the customer and their family members.

I would highly recommend Steve fir any needs you might have , was wonderful and very helpful

Service associate was knowledgeable, friendly. Professional, and helpful. Would highly recommend Ashley’s for your next bedding needs.

Anthony my sales person was so amazing, I also appreciate the other salesperson for there help. Anthony was patient, understanding, concern very good over all person. So Anthony keep up the great work and definitely keep that beautiful personality.

Was treated very fairly and they accommodated my request A very good easy experience

Great selection. Lisa was amazing, she knew exactly what I wanted!

Sierra was very helpful and informative with our sofa and love seat selection. She allowed us to roam the showroom freely and at the same time was there to answer questions as needed. Thank you for making the entire process at Ashley easy Sierra. We’ll be back as future needs come about!!

Sierra was an amazing salesperson! She helped me pick out a bed for my elderly mother and made sure I got what I needed. The whole experience was smooth and friendly! I will never go anywhere else for furniture! Go see Sierra!!

Warm reception, helped look around for what was appropriate for our apartment.

Although the customer service reps are kind and helpful my issue is, I purchase an additional service plan the frame, paint has chipped off, I HAVE TO pick up the replacement and put it together…. OR I can pay an additional 100.00 for it to be delivered. Someone help me to understand why??? It’s a defective product, that is why I buy spend extra money. Soooo I have to rent a truck, dispose of the old one get it upstairs and put it together …. Never again Ashley.. never again!!!

"Love this store! Huge selection and a beautiful showroom. Sales staff is always friendly and helpful - not pushy. And the store is just fun to browse for home decorating ideas!" Special thanks to Zack & David they are very professional who offered outstanding service to us. They went above and beyond. We will be back soon!"

Very happy with the customer service. Anthony was very helpful. Just received our new mattress and so far so good!

Nikki took time to give me dimensions of a few pieces I was considering. I went home to measure and text her my choice. I was able to pay by secure link for a seamless and unpressured sale

What a simple, informative and pressure free shopping experience! I bought a living room set that I’m simply obsessed with and I can not wait to receive it. So far I would 100% be shopping here in the future, Nikki was particularly a joy.

The store is beautiful. Nicely organized, very well decorated, and clean. And the staff is wonderful. There were two ladies there who were so friendly and happy to help. Nikki has helped me twice now. She is fantastic at what she does. She listens carefully and then shows me exactly what I’m looking for at a price that works for me. I wish all furniture buying experiences could be this good.

I want to compliment the Sales Associate Anthony that helped me with my purchase. He was so kind, informative and patient answering all my questions.

Lisa was absolutely amazing to work with she was beyond helpful and overall just a great person to shop with! highly recommend

Had an issue with an online ordered being cancelled randomly, went to the Ashley in Camillus and the staff there were so helpful and nice!! Helped me secure my much needed new couch!!

No pressure, found what I wanted.

Sierra was great, courteous, friendly, and knowledgeable! Go see her for your furniture needs. You won't regret it.

Staff is amazing. I give Anthony 2 thumbs up. If I had more thumbs, he would receive more thumbs up. Thank you

Colleen was great! She let me look around by myself and then she asked me a lot of great questions about what I liked and what the space was like I needed to furnish. The couch I really liked wouldn’t fit in the space so I went with a smaller couch and chair. I went online later in the day to check what the other set of pillows that came with the couch looked like and I found a significant price difference between online and the store. I called and they price matched to the website and were very accommodating. I appreciate their patience and their willingness to work with me. I’m excited to get the couch.

Everyone was very friendly, helpful and kind. We didn’t plan on purchasing, but the sale and service were amazing!

We’ve been to a few other furniture stores in the area, but Ashley in Camlius stands out in two ways. First, aesthetically, there is something warm and inviting about the place and the way things are set up. Second, professionally, the staff here (Alexis, Colleen, and Anthony) are extremely caring, accurate, and supportive. We could not have asked for a better experience💐

I bought a couch from Ashley’s and it was delivered Friday. I absolutely love it so far delivery was earlier than the time they gave which was awesome. Sierra was wonderful with her help. The only thing I would suggest is if you apply for the leasing loan it’s 40 if u don’t get approved or don’t use it remind the store to put in for a refund before you leave. I had to call the next day to have it refunded and it takes like 5 days to get it back.

Amazing feeling and great customer service I enjoyed my sales representative and I felt like a kid in a candy store

All of the staff and the representative (Lisa) who I had the pleasure of working with were professional, caring, compassionate and patient! I advised them what I was looking for and they went above and beyond to meet my needs. I had a wonderful experience and I would recommend this store (Camillus) to anyone. The custom service was outstanding!! Thank you!!

Great saleswoman Nikki in Camillus did a wonderful job we bought a sectional from her

The team at Ashley was helpful and incredibly friendly. It was an enjoyable shopping experience.

Alexsis was very good to my wife and I, patient and courteous. So much so that we purchased a couch and mattresses. The whole process was a breeze. Thank you.

Great service

Outstanding

Lisa was friendly, extremely helpful, and very knowledgeable with assisting us with our new purchase. Thank you!!

The furniture is good quality don’t get me wrong, but the thing is do not and I repeat, do not finance with this store. The finance companies that they go through double the price double the interest, even if the store tell you that you’re going to get a promotion with no interest that is a lie. I prefer you buy your furniture straight out! I made a purchase $1000 and end up paying $2000!

I found the insight of the sales staff very beneficial as we purchased 2 rooms of furniture. Sierra C offered suggestions and really knew her product--my wife had the perfect partner to shop with. Unlike many sales people, they listen to you carefully. I'm so glad we visited the Camillus store.

Lisa was very helpful from the moment we walked into the door! We were there for over an hour trying to decide on what we wanted. She answered all of our questions and informed us on things we didn’t even think to ask. We will be going here for all of our furniture needs!

Salesperson was Lisa. She was super helpful, very knowledgeable and friendly. I really enjoyed working with her and all I wanted is now ordered. She made it an easy, pleasant experience!!

Exceptional customer service at the Camillus Ashley store location. I am Wheelchair bound. We were immediately greeted at the front door by Anthony and Sierra. (No automatic doors) Sierra immediately asked if there was anything specific we had in mind and began showing us our options. Her approach was genuine, not just to make a sale. She was extremely patient & helpful. She went above and beyond to meet our space and budget. Sierra is an exceptional sales person an asset to the Ashley Store.

Our sales person was very knowledgeable, patient, and friendly. I would like to be able to comment on the timeliness of delivery but we are still 5-6 weeks out. Being that the distributor is in Pennsylvania that seems quite a long time.

Very friendly and very accommodating. I will definitely be returning. Found the chairs I’ve been looking for.

I've loved Ashley's furniture for over 24yrs now and I love the quality, the brands, and the joy it brings me and my home! I highly recommend Ashley's to everyone!.

Sierra was wonderful to work with. She was informative and helpful without being overbearing.

I walked in and was immediately greeted by CC. I told her I was looking for an ottoman to match the color of a couch I bought elsewhere. We walked around the showroom, looked at all the options and she recommended a particular one that I ended up buying. It was very smooth process. I would go back again.

Lisa Stephens was very helpful and extremely easy to work with ...thank you.

Amazing store and customer service! Lisa was so very patient and made sure she got everything we wanted how we wanted it she genuinely put the effort in! She went above and beyond to make sure we were happy with our sectional! Didn’t try to push extra stuff like others do she made sure we left happy and taken care of. Highly recommend Lisa and the store!

We were given plenty of space to shop without having an associate hound us.

Lisa was very friendly and helpful with my purchases and helping me find what I was looking for. I would highly recommend her to my friends. She is my go to person for all my furnishing needs. She is definitely an asset to your company.

Quick. In and out. Alexis was very helpful and had great service!

Everyone was extremely friendly, staff was eager to help and work with us to get what we needed.

Nikki was exceptional in all aspects from beginning to end of sales experience!! All staff was friendly and it was definitely worth the hour drive!! I will be back!!!!

Great, no pressure experience purchasing our new living room set. Lisa was a pleasure to work with. Will definitely return!

Alexis was such a great help. He answered all my questions and got me exactly what I was looking for.

We had a wonderful experience at Ashley Furniture. Our sales Rep Lisa was fantastic to work with. I met with her initially and then she met with my wife who was impressed with her memory recall of my conversation. Lisa worked with us to find the best price as well as find the best match for our design goal. I'll provide an update once we receive our furniture but so far this has been a great experience.

Very helpful and willing to work with individual needs

Nikki is very knowledgeable about all the Ashley Products. She was a pleasure to work with, and I would recommend if you need furniture to go in and see her!!

Everyone was very pleasant and helpful. Lisa was very personable and made buying new furniture an easy , pleasant experience.

Went into the store in Camilius, NY on December 2nd 2023 and spent $5,506.82 on a beautiful sectional and dining room table set. The products were delivered January 19th 2024 and that’s were all the problems started. Upon delivery, the table did not have any hardware with it so the delivery crew could not assemble it, and one of the sections on the sectional was broken, causing it to not connect to the rest of the sectional. Contacted Ashley and they sent out hardware for the table and a new section for the sectional. Hardware arrived February 8th 2024, so for almost an entire month I had a table not put together and 6 chairs just sitting in my dining room. Then today, February 16th 2024 Ashley sent out the new section for the sectional. The delivery crew refused to deliver due to 2 inches of snow being in the driveway claiming it was “unsafe”. Now Ashley wants to reschedule the section for the sectional AGAIN, and they offered to give us a $50 gift certificate for our trouble. What a JOKE. I spent $5,506 and for all of this they are offering $50. I will NEVER buy from there again.

Allison is amazing and works so hard to find exactly what we’re looking for.

Very clean & set up was nice , my gal was super helpful & not pushy but there for anything I needed !!! I'd deff go back & see her for all my needs & highly recomend her to everyone. Go See her

I went in thinking I knew what I wanted only to realize it wasn’t going to work for my space and budget. Alexis was patient and helped me navigate my way to something I could afford and would work great in my space. I had a great experience purchasing my very first couch set after having hand me downs for years! Can’t wait for it to be delivered!

It was easy and painless! Lisa is an awesome sales rep.

Found what we were looking for and staff was very helpful.

Our salesperson Lisa was awesome to work with. Lisa was knowledgeable, honest and sincere. We will definitely go back to this store for future furniture needs. Mark

Alexis was very professional and took the time to answer any questions we had regarding the furniture we were looking at!

I came in and was greeted with a smile, service was fast and I got exactly what I was looking for

I had such a wonderful experience at the Fairmount N.Y. store. My salesperson Lisa went above and beyond to make sure I was completely satisfied with my purchase. Incredible furniture and wonderful people who take the time for you.

We had a great experience shopping with Sierra Castro. She was very professional and was a great help when we were looking for mattresses. We will be back again to work with Sierra soon.

Lisa is the best!

Great service and pricing. Lisa is so much fun to work with. Great experience as always.

Great experience. Lisa really took care of us and streamlined the whole process for us. Highly recommend

I had a great experience with Lisa! She made the entire process very simple and easy.

I walked around a bit and no approached me to help, then Lisa, who had just started her shift, greeted me. She was phenomenal! Knew exactly where the items were I was looking for. I’ve since had my furniture delivered and could not be happier!

Customer service and friendliness is always top notch!!!! I'm a return customer and am always so pleased!!! Nikki was great during my search for the perfect chair!!!

Lisa was so very helpful! Amazing service. She deserves 10 ⭐️

Nikki was amazing! Answered all our questions and never pushed us into something we didn’t want.

Very friendly staff, very helpful. I’ve been purchasing from Ashely’s for years and have been satisfied with the quality.

My sales girl Sierra was a doll. She took the time and showered me purple mattresses, explained all about them. Very helpful answering questions. Took care of a in store merchandise order.

Lisa, my sales associate was very personable and helpful!

Allison was very helpful through the entire process and made it a pleasant shopping experience. Would definitely recommend her and use her in the future.

One of the best experiences we have had shopping for furniture was here with Sierra ! She helped walk us through the different type of sets and then Allowed us time to process. Thank you Ashley store and Sierra for helping provide an amazing experience

Nikki was extremely helpful and patient. She really took the time to listen to what I was looking for and my style, which allowed me to find the perfect living room set! It was a very stress free process and I will definitely be back again in the future!

We had a great experience shopping for a mattress with Lisa! She was very nice and made us feel comfortable. Thanks Lisa!

Lisa was awesome. She had some great ideas that fit my needs and finances.

Great sales rep. Very nice!

Very friendly and personal! We had a great experience.

Thank you so much for all your help Lisa! I'm happy you were able to find the recliner in Taupe for me.

My wife and I dealt with Lisa. She was terrific and very helpful.

Lisa was very helpful and was not pushy. I can tell she enjoys taking good care of her customers

I had the pleasure of buying a mattress from Allison at Ashley furniture this weekend. Typically I have my partner speak with furniture salesman, he’s just better with them. Not this time! Allison made the entire mattress buying experience beyond a pleasure from beginning to end. I didn’t feel intimidated, rushed, nor pressured. She was willing to be so flexible with her own schedule, was super friendly and made me feel at home. For sure one of those diamond-in-the-rough sales people, made me feel like we could be friends! But, at the same time, Allison’s professionalism was also top tier. I will absolutely recommend family and friends to Ashley Furniture in Fairmount. Amanda Ostuni

Allison was patient, informative and very helpful.

Anthony was our sales person and he was amazing! He took the time to show us the differences in the beds and made sure we were happy with our purchase. Told him what our price range was and he made it happen. We are very satisfied with our experience at Ashley in Camillus!

Sales person was very knowledgeable, we were in and out of the store quickly with a new bedroom set.

We had a great experience buying our new bed with Anthony McLaurin at Ashley in Camillus. He has an impressive amount of knowledge about the beds they have for sale. He was able to answer all of our questions. It's a big investment and Anthony was a great help us confidently make the best possible decision.

We were met by Alexis when we first walked in. He was very pleasant and helpful. He made sure we knew all our options and was absolutely wonderful to work with. Will definitely be back!

Lisa was great! Loved working with her! Made the process quick and easy!

We received excellent customer service from Lisa! We can’t wait to receive our furniture! Shawn and Amy Stewart

Lisa was absolutely perfect! She understood what we needed and made sure we got the best price! We will always go back to Lisa for all of our furniture needs!

I have yet to be disappointed with the service and support of the Camillus store.

The associate who helped me was amazing super friendly. Very helpful.

Allison was super helpful and even remembered the concern that was leading me to make the purchase in the first place when I came back two weeks later!

Alexis was very helpful. I showed him the table we found online and he helped us find in store so we could see how sturdy it was before buying it.

Misleading Promises and Poor Customer Service I placed an order for a bed in November with the understanding that it would be delivered by December 12. However, the delivery was delayed twice, first to December 23 and then to January 16, causing a significant inconvenience. What's worse? On December 12, the exact bed that was meant for my house was conveniently placed in the store as a showroom model instead of being delivered to me. When I approached the store and asked if I could take the floor model since mine was being showcased, I was outright denied without any plausible explanation. The lack of transparency and the disregard for customers' needs and commitments is utterly disappointing. Not only was the promised delivery date missed not once but twice, but the company also saw fit to prioritize using my ordered item as a showroom piece rather than fulfilling their obligation. What's most disheartening is the dismissive attitude displayed by the staff when addressing my concerns. There seemed to be no attempt at finding a solution or even acknowledging their mistake. This experience highlights a severe lack of accountability and customer care. I strongly advise potential customers to reconsider purchasing from Ashley if reliability, honesty, and respectful service are essential to you. As a paying customer, the treatment received is unacceptable, and I hope this feedback prompts the necessary changes in their service and attitude towards customers.

Today I bought some furniture in this store . The furniture is amazing. But the most amazing is the staff . As soon as walked in I met Nikkie . She’s absolutely the best . Made me feel like at home , super friendly, sowed me everything I wanted to see , so patient. I’m not an easy customer btw 😂 But Nikkie helped me a lot today. Thank you very much guys .

I dealt with Anthony, it was a great experience. He gives you ample time to review your options and was very polite/helpful. He setup delivery options as well for me that worked out perfectly. Would most certainly recommend.

Had a pleasant and chill shopping experience with Lisa. She wasn’t pushy and gave me space to look around and decide. She was very enthusiastic from the start and continued to be very helpful when I called after my initial purchase to add a piece to my order. Would definitely recommend.

Well I have to say we had a wonderful afternoon with, Sierra Castro! I’ve worked in retail for forty years and I give her a 10! I went with my friend to shop for him. When I left I had spent, 1700.00 and enjoyed our experience with her. She was well informed, very friendly and patient. All of that and absolutely no pressure. I just retired from 25 years managing a fine jewelry store in Fayetteville NY. When purchasing my new mattress I was seated in an unusual chain. I have back issues and the, Art Deco, chair fit me like a glove. BUT it wasn’t for sale. It was old and had some damage to the fabric but I still wanted it and it was not priced. Sierra called her manager . He was professional, And greeted us with a big smile and a hand shake. He extended to me a price of 200.00 for the chair. He really knows how to take care of the customer. Congratulations on your choice and training of your associates. It’s not easy to come by these days. Many thanks, Constance Kennedy

Sierra went out of her way to ensure we were comfortable with our budget and was extremely knowledgeable with the various quality aspects of the furniture. She was the best salesperson that we have dealt with in our furniture buying process!

My wife and I received very good customer service and were very happy with our furniture selection. Will definitely be back again

Wonderful experience, knowledgeable sales person resulting in sales ...

Awesome sales experience and very informative!!!!

Excellent customer service, no pressure. Vast selection of product.

Had wonderful experience shopping for a couch at the Ashley Furniture in Camillus! Lisa was knowledgeable and helpful. Will definitely choose Ashley again.

My husband and I went to Ashley this past weekend seeking some new living room furniture. We walked in and were immediately welcomed by a friendly team and were introduced to Nikki, who provided us with a fantastic shopping experience. She got to know us, developed a good understanding of what we were looking for and tailored our shopping experience accordingly. At no point during the visit did we feel pushed to purchase something, which I appreciated. It was a very enjoyable experience and we are excited to add our new furniture to our farmhouse! We will definitely be shopping with Nikki & the Ashley team in the future!

Lisa was great!! No high-pressure!! We got a great deal & short delivery time! Definitely recommend this store and Lisa!!

Sierra from the fairmount Ashley was so helpful

Saleswomen were helpful and easy to work with!

Allison was very knowledgeable and helpful! We had some space restrictions and had looked around enough to recognize good quality AND a good bargain as soon as she showed us around. Thanks again Allison!

Friendly staff and quick and easy to purchase. Ive bought from them more than once and will continue to do so!

Worked with Allison to find sofa set and mattress. She was great to work with and I found just what I needed at Ashley.

Ashely Furniture, One of the best furniture stores in Camillus Showroom. If you are looking for better quality furnitures, check them out. This place has it all. Most importantly, the customer service team are amazing and they support, care for your needs, and of cuz they work around to get you discounts. Last but not least, ask for Stephen, she will get you what you want. She has been a great salesperson.

Nice people - good deal

Sierra C. was very insightful and helpful with making our purchase. We will definitely be working with her again in the future.

Great service.

We had a very good experience here, thanks to Nikki. She is very kind, professional, and nice. She spent her time letting us look around, stayed with us, answered our questions, provided any information we could need. She was very patient in helping us find the right furniture and gave us good suggestions. We are happy with our purchases at Ashley Store and we highly recommend Nikki.

Good and helpful

Lisa was amazing and very patient with us. Me and my son who’s 5 and my husband had a wonderful time shopping and got exactly what we were looking for.

Alexis was very patient and helpful while we chose a mattress.

We found a great dining set at Ashley Furniture and Anthony was great throughout the sale. We are looking forward to delivery.

I had a great experience here! Allison spent her time letting me look around, ask her questions (even the stupid ones), and was very patient about getting me furniture. My very first apartment, and we got a great deal on a sectional/sleeper couch! Thank you Allison for everything!

Was completely mislead on a sale. Was told to come back with a toy to obtain 50% off of a price that we were given two weeks prior which would have put the furniture around 1000 dollars. Was quoted 2300 last time I was in the store then came today on the sale day from over an hour away to be told 1900 I will never step into this store ever again. Unfortunate that these large box stores have deceptive sales practices.

Allison G. Was helpful and got us the best possible deal on furniture for our home.

Great place, great service, Alexis was exceptionally helpful with his customer service skills.

I love shopping here and always ask for Lisa. She recommends exactly what I need and gets me a fair price every time!

Amazing experience! Talk to Lisa. She will make sure you’re good to go! I drive up to Syracuse from Ithaca for a couch and initially couldn’t find what I was looking for. Next thing you know Lisa points me in the direction of a beautiful caramel piece perfect for my space. She was so kind to my family and I. She wasn’t offended I walked away to try other stores before committing. We both knew I would be back. And I sure was. Lisa is awesome, the store is lovely, and the price was right.

Anthony was fantastic! We cannot wait to get our furniture!!

Christopher took the time to listen and show us options. He assisted in helping us find a living room set that met our size and needs. We are very much looking forward to seeing our purchase in our home.

Excellent service, friendy, informative sales person

Customer service was A1! They assisted at the door . Very friendly . Staff made sure I got what I was looking for !

Nicki was great! Very professional, patience and helpful!

The salesman, Chris, was personable, professional, knowledgeable and hopeful. Great shopping experience!

The reason I cam back to Ashley is that Christopher Peter was not at all pushing and he listened to what my wife and I were looking for. Thank you Chris

Alyson took the time to really understand our wants and needs. She worked through several options with us, provided any information we could want, showed us the different colors and options in different colors, layouts and even outdoors in the natural light. Alyson entertained our 5 year old daughter, connecting with us on a personal level regarding similarities with children and made the overall experience enjoyable. She worked on pricing and options we couldn't ignore and was persistent while also being personable, professional and authentic. We highly recommend Alyson for any furniture needs.

Very nice people, Lisa was very helpful

Attentive and knowledgeable service. A wide range of options, likely something that fits in your budget.

I placed an online order by telephone through the Camillus location. Christopher, the salesperson, was very helpful and professional. I’ve ordered from Ashley Furniture before and I highly recommend this store. The prices and quality are great.

Phillip was great, very knowledgeable, patient and personable. Ashley furniture had more quality furniture that I was looking for.

This place is impressive, the magnificent attention is an exquisite place to decorate the home, don't miss the opportunity to go

The sales person was helpful.

Alexis was so helpful. It was an enjoyable experience and we left with many purchases.

Lisa was sooooooo sweet, and extremely knowledgeable on the stores inventory it almost made me cry. Give this woman a raise and a glass of champagne for taking such good care of me. Because of her, I’m gonna drag my wife back just to bask in her light! Thank you again for hiring such a stunning person.

Great job

Sierra, Walked me through the selections of a sectional as well as a great mattress explaining features, pricing and all the time I needed to decide on my selections. Great customer care and attention.

Lisa is amazing!!! She helped us find pur whole new house with amazing savings!!! 100% easy and worry free shopping!

Wife and I came in shopping for a new mattress, salesperson Phillip was very helpful, had us test a few mattresses, walked us through financing procedures. All went well!

I love Ashley Home-store in Camillus! The staff are very helpful, attentive, respectful and courteous. I highly recommend and would definitely continue to shop here in the future❤️

Excellent service!

Best experience!

Walked in and was greeted by Chris. He was way to work with and got us a fair price. Made the whole process easy and I would recommend him to anyone.

Everyone in the store was very professional and helpful. Period they have a great selection of affordable furniture. I ended up finding exactly what I wanted.

Our sales person was very helpful in helping us find what we were looking for. It was a pleasurable experience.

Anthony is was very helpful when I went in to purchase a dining table. Great customer service,

We had such a positive experience and will definitely give them repeat business as well as recommendations!! Allison was our salesperson and she was pleasant,knowledgeable and very helpful!!

Philip spent ample time with us to make the right decision. I purchased a sofa and king size purple bed and platform. I highly recommend checking out Ashley for their furniture, financing options, and customer service!

Very good

The sales lady Who’s name is Lisa was absolutely amazing!! Everyone who shops should have a salesperson as nice and professional as her .She made the day so much better!!

Lisa was great to work with!

Nikki was an exceptional! She made my decision very easy when looking for a certain recliner… Thank you!!!

Nikki was amazing … listened to all our concerns regarding the purchase of a new mattress and directed us to the right fit while helping pick out the perfect bed frame to go with it. Very knowledgable!

I found exactly what I wanted and Lisa was great!

Anthony McLaurin was so helpful and very nice. Beautiful store and staff.

I love love my end tables and couch table very good quality I recommend every one to go there you won’t be disappointed

Allison was great and very helpful. We were in a bit of a time crunch and she listened to what we wanted and showed us our options. She also helped us get us the best deal! We will definitely be back.

Nikki was phenomenal & should win an award for salesmanship.

This was our second experience at Ashley and this one was no different than the first. We received the best customer service and provided so much help and support. We highly recommend this company and will continue going to them for our furniture purchases!

Our family went in to select a new sectional. We were greeted at the door by Alexis, who immediately asked all the right questions and didn’t waste our time. He showed us sectionals that fit within our dimensions and color choice. We were in and out within an hour and our new sectional should be delivered in a couple weeks. Great selection and great salesman. We’ll definitely be back!

Anthony was awesome to deal with . . he went out of his way to make us happy . He is very professional and will make your experience at ashly well worth the trip . We highly recommend him and the store for all your furniture needs.

We loved the no pressure sale pitch and just being allowed to tour the merchandise/store peacefully. Salesperson Lisa S was amazing!

Laughed & joked with the associate the whole time. Very informative and helpful

Phil was wonderful helping me place an order for new sectional for my granddaughter new house. He explained everything very clearly and patient with me as I had to email her for some information. Thanks for making it so easy to do this. Sincerely, A very happy Grammie

Allison was the best part of our experience. We are kicking ourselves for not stopping in sooner. We found a beautiful bedroom set and can't wait to get it delivered. The only negative is that we have to wait till oct 31st to get it! Allison really listened to our specific requests, was patient, funny, just down to earth and realistic. It was her mission to help us find something that we loved and fit our style, and she nailed it. The store was laid out beautifully and had a huge selection. Thank you

Nikki was a great and wonderful person to work.with. I will always go to her when I want buy from Ashley again. She has great customer service and she helped me get exactly what I wanted. Thank you Nikki for all.your help. I give you outstanding report.

Sierra was a gem in her patience and helping me decide what will fit best in my new home. She exhibited true interest in my needs and was very personable, professional and helpful. Great experience.

The sales people are very polite and will help you with any questions you may have. They walk you through your purchase until you feel comfortable!

We worked with Anthony at the Camillus store and he was extremely helpful and personalable. He was patient with us, and gave us personal space to discuss any potential decisions. We did not feel pressured at all. We did buy a bed and a dresser for our son and we are extremely happy with our decision and the help we received.

Quick and pleasant shopping experience, knowledgeable and agreeable salesman.

Alexis is great and very helpful...came for Lisa and he ended up having to help out I would recommend anyone to ask for him he showed a level of caring and patience that most sales people dont have ask for alexis

I love the furniture quality, and the customer service we received from Nikki at the West Genesee stpre.

Very nice and courtesy people there. Helped me out with what I needed. I highly recommend them I'd your looking for new furniture!

I received excellent service, I was able to get in and get what I wanted…. I wish I can give ten stars 😊

We had a great salesman, that let us take our time and decide which couch was best for us.

Really great store! People very friendly! Awesome service!!!

Service and quality of the furniture was excellently

We had a very great experience with Ashley, we have bought furniture there before, now on our second set of living room furniture for our family room. Lisa was very helpful and easy to talk to. She set us right up with pricing and delivery, such an easy and pleasant experience. We recommend Ashley furniture to anyone looking, great prices, and very nice people to work with. Ty sgain, Lisa. 😁

Great service and environment, thank you Nikki for your help!

Nikki rocked, we've never been disappointed with Ashley in Canada but then to hit the States shopping and get that same service, wow. Tks Nikki.

Alexis was amazing in helping me buy a new mattress and frame! Will definitely come back for more furniture and request him!

Very attentive and polite .

Anthony was great to work with provided good explanation on pricing and coverage !

We loved working with Allison so much. She was very knowledgeable and attentive and she got our sense of humor. We will work with her again!!! Thank you Allison!!!!!

Anthony was very helpful in zeroing in on my specific needs.

O had a great experience with Lisa She was very friendly and helpful Bought my 2 couches Thank you

Our sales person Alex, was wonderful. He understood our needs and price range and helped us to find the best sofa and love seat. Thank you Alex!!!

Phillip was Amazing. He greeted me upon arrival and assisted me with all of my inquiries. He is very well spoken and an asset to your Company. Thank you Phillip for making my shopping experience so enjoyable.

Really friendly, no pressure, had a great experience today.

Found dining chairs we loved and ordered them in the store. When we got home we pulled the chairs up on the Ashley website to match some other decor only to find them nearly 50% less than the sale price in the store. Shame on me for not double checking in the store. We called the store to ask about this difference and were told they would price match to the online price. Waiting to see if we get a credit processed or if will have to speak with a manager in person. Disappointed in the price gouging tactics.

Phillip my salesperson is wonderful always attentive also helping me find the best selections and prices

Very attentive, understanding, and friendly service from Sierra. Will definitely be going back for future furniture needs.

Super helpful finding the best mattress for me. Made the entire process from finding what works for me to delivery was smooth. Would recommend to anyone

We had a wonderful experience with Ashley. No sales pressure and friendly service at the point of sale as well as when I picked up the love seat. Everyone was great!

Been buying furniture and decor at Ashley for years! I am very pleased ! Working people are professionally prepared and are extremely nice. I recommend shopping at Ashley with all responsibility !!!

A+ Couch and delivery.

Lisa is the best ❤️ thxs for everything

Amazing service and amazing person! I love Allison. Go there today!!

Excellent experience with Ashley furniture in Fairmount. Was looking for a loveseat recliner and sales consultant Nikki C. showed me the various styles. She is very knowledgeable and I highly recommend her. I made my choice and she scheduled delivery in 3 weeks. Delivery was on time and actually 30 minutes early. The delivery men were very professional and set up my loveseat recliner with ease.

Lisa was such a big help, she understood that first starting out is difficult and helped my partner and I find some beautiful furniture well within our budget for our first place together! Definately will be asking for her help with our next furniture purchse

Nikki was extremely helpful and explained so much. Highly recommended

Excellent service exceptional customer service

Jonathan was very knowledgeable and helpful. He answered all of our questions and was available throughout our time in the store to provide us any assistance we needed. We are definitely hoping to work with Jonathan again for a future purchases!

Never had an easier time buying furniture. Thank you Allison for everything!

Had occasion to speak with two associates at the Camillus store. Both were knowledgeable, polite, and understanding. Will definitely shop the Camillus store in the future!

We went to Ashley furniture to buy a couch and dinning room table. Kinda had a hard time deciding but then Lisa came over and really helped us come together on a decision. She the greatest and made the thinking process so easy and fun!

Worked with Sierra, she was great. Will definitely be back in the future!

Anthony is an excellent representation of the brand. Very friendly, informative, and good at his job! Will definitely be coming back again!

Lisa was wonderful and helped me get the best deal for everything I needed for my new apartment at an affordable price

allison is a great worker she let me try out the bed and was very nice to me she is a great human being god bless her

ashley is the best ever we came in and she gave us the best customer service ever thank you ashley

Allison was really nice and if we were at other locations they would have kicked us out since we are “kids”

This Ashley Home store is amazing and all the workers here are super nice. Allison was the worker that was with us today and she was amazing.

This place is awesome! Allison is the best!

Nick was great from start to finish, he was informative, patient and Ashley did a superb job with the pricing! We loved the whole experience. Thanks Nick

I had an amazing experience with Anthony and Allison. If you are looking for excellent customer service, ask for either or. They are well informed of products sold and asks many questions in order to see what options are perfect for individual needs.

Lisa was amazing! She was very helpful and sweet, will definitely be back in the future!

Great store! Love their products. Phillip was amazing, and super helpful!

Anthony I appreciate the help you were awesome with helping me with a perfect mattress that fitted me I’ll definitely will be back .Keep up the great 👍 work

Had an outstanding experience with Anthony and Phillip. They were both so, so pleasant and helpful. Will definitely come back again when I need something else. Thanks so much to both of these gentlemen!!

Anthony and Philip were amazing!!! Very informative and helpful throughout the process. Kept things very casual and had us laughing and smiling. Will definitely buy from them again!

Nikki was fabulous,she dotted every I and crossed every t, thank you Nikki!!!

Lisa was friendly astute and all around lovely to deal with.. def ask for her if your looking for home furniture

Amazing customer service

I went in to look for wall decor almost everything was outdated or in bad taste. Something has changed in this store and not for the better. Yuck.

Well, thanks Ashley Furniture for making me never want to purchase another item from you ever again. The 'additional' warranty doesn't cover anything, and just gives Ashley Furniture an out to also not cover anything under their warranties. After buying 2 couches and having to pay to repair both after actually paying for extended warranty for both... No thanks, I'll just buy things Literally anywhere else from now on. Edit: To the person who replied, We've already gone through that process multiple times. Basically, they say they can't do anything and tell us to contact the extended warranty company... when we do, they say they don't cover... and to contact Ashley "support"... and it's a huge finger pointing circle of no one able to do anything. When we ask for escalation, we are told there is no escalation process and that all they can do is recommend a repair company that we have to pay out of pocket. In short, thank you... thank you SOO MUCH for jumping back in and telling is to do the exact thing we've done multiple times already with the exact same result.

super great, good people to sale, good attention..and very polite…

Great selection, prices and the staff are absolutely great. We're so glad we chose to do buisness here!

I will never walk into another Ashley store again and I will tell all of my friends and family how myself and my family have been treated. I have never had a company lie and disrespect me the way Ashley has with our order. Every part of our experience has been horrible and we still a year later have not received parts of our order that we are paying on. From the sales team to the store manager and even costumer service did nothing to help us but instead just lie. I went in the store 6 months ago and was told that they were on it and fixing the situation and today told that the piece was still not in and if we wanted to talk with someone that we would be called tomorrow at some point Because the costumer service line was short staffed….. we asked to talk with someone today and told sorry maybe some point tomorrow. I want to give 0 stars….. I will NEVER come back…… and again I will tell everyone how we were treated …. I hope you read this and think before you buy….. it was so bad I can’t believe it Happened to us. We as a family are so let down. I’m not writing this to disrespect Ashley I just hope that if you do spend with them that you get a time line before you sign….. last August we walked in that store excited to put new furniture in our home and now almost a year later we are as a family very disappointed in our decision to trust Ashley..

BUYER BEWARE! I received a generic reply to call the owner but when I called the number listed below I received someone in customer service. I was told the warranty that I did not want in the first place did not cover the seat and arms that had flattened out. I was then told I would have to pay for the repair. Parts and labor. So let me get this correct. You send me the wrong chair, I chose to be nice about it and keep it but you want us to pay to repair a chair with a $199.99 warranty that covers NOTHING! We purchased from Ashley in Camillus in the past. We were talked into purchasing a warranty that was supposed to cover the furniture in its entirety. The warranty was expensive and covered nothing! Such as foam cushions, springs and frame. We were also told that if the frame were to break the piece would be replaced at no additional charge and if we didn't use the warranty we would receive a discount on our next purchase. That's because it's cheaper to give the credit than to give good customer service! Again the warranty is NOT worth the paper it is written on. It covers MINOR tears and MINOR spills. We called Ashley and they want us to pay them to send a person out at another $55.00. Fast forward to June 19 2021 we decided to take our previous experience to Ashley in Camillus and give them one more try. WHAT A MISTAKE! We purchased a reclining chair for $1899.99 less $100 warranty reimbursement from our previous furniture because the warranties are not worth the paper they are written on. This is the second time we have been burned at this location. Still have 4 years to pay for a recliner that A) was delivered in the wrong color and because of its size we let the color being wrong go. It was supposed to be blueish grey. We received brown. We didn't even call the store we chose to give them the break. B) the stuffing is so collapsed the chair is painful to sit in. C) Yet again another warranty that favors the warranty company not the consumer. BUYER BEWARE

Our past experiences were amazing but our newest piece of furniture has not lived up to expectations and we have had difficulty getting in contact with the right department after several calls. I ultimately was able to reach someone who said that despite having ordered an identical product to my last product and finding the new product is defective in its construction, they do not offer refunds or warranty returns. I don't personally recommend the quality of this furniture any longer.

Hands down best furniture and accessories for your home when I’m here I never wanna leave!! :) Keep up the good work Ashley!

Really nice furniture store with a nice selection. As well has a clearance section

I needed a side table but wasnt sure if this place would have anything in my price range. I stopped by on lunch break and Breana quickly came over and helped me find what I was looking for. Ended up leaving with the perfect table, a little more money than I wanted to spend but much higher quality than anything else I've looked at. I'm happy with my purchase and would definitely shop here again.

Best furniture in the business!!

I bought a $200 pillow out of spite because I was being followed to and from the bathroom and throughout the entire store until I got the pillow. I am a person of color and sales rep Lisa stayed within 15 feet of me the 20 minutes I was in the store.

We've bought a number of things from here. The quality has been great. We got the extra coverage on a chair we bought and our dog messed it up. The store was super helpful through the claim process. The tech came to the house and repaired it. No charge. The store is well organized, well lit, and clean. Prices are clearly visible on everything. Prices are reasonable. The staff has been awesome every time we've been in.

I've purchased in store & online from Ashley previously. All transactions and products have been exceptional. Tonight my wife & I visited the Camilus store interested in a bedroom set. Our sales person Chris was fantastic. At the very end of ordering, he stated they no longer accept Ashley Home Store (Synchrony) credit card for in store purchases. I've had the card for 5 years- no notification it was not accepted in store. We had no interest in opening a new account (hard credit application) for Ashley while we already have valid credit at Ashley....just not accepted there? Odd. We then opted for an emailed quote for the bedroom set we picked out to think about our options. Chris emailed the in store quote for $2,032.49 (total w tax & delivery). After we got home, we typed the item#'s from the quote at Ashley online and added the exact furniture into our cart to purchase with our Ashley credit card as an online transaction. The exact order online was easily purchased for $1,508 76 (total w tax & delivery). Exact order, $524 cheaper with our credit online. Buyer beware, CHECK YOUR SALES QUOTES ONLINE & SAVE HUNDREDS $$$.

Very pleasant store to shop at. Bree was extremely patient with my mom who had many questions. Bree was empathetic about shipping delays and the frustrations that is causing, and very understanding of our situations. We felt more confident ordering from this store right now, even with the shipping delays, than three other local competitors we visited this afternoon. We ordered six bar stools with white glove delivery. If needed, I will update and change this review, but we're hopeful the review won't need to be changed once the deliveries start coming in. Thank you, Bree!

Our salesperson Nikki was amazing and so helpful. We explained what our living room space was like, that we had kids, and the kinds of fabrics we preferred. Nikki immediately knew what to recommend. We left very satisfied with our purchases!

Well if I could put negative stars I would. Long story short- bought a couch March 6th. The store told us as we pick out the couch “this is a good one because of covid, it takes awhile to get the couch but this one will be in by the end of the month” which perfect because I was due with my 2nd child in April. Thinking we would have it by the time I have birth, we sold our old couch. Well that never happened. I had a toddler and a newborn with no couch in our house. Called every month for updates. Had birthday party where we had no couch. Eventually we had to borrow old couches from our parents waiting for this couch. Now we are 6 months in. Still no couch. They call and say it’s finally in! And we, rightly so, wanted it as soon as possible. They said “we only deliver in your area 2 times a month” we are 30 minutes away from where the warehouse btw. So we said can you please get it to us as soon as you can. They said “I will see if I can get it to you on Tuesday but if not, it will be on Wednesday September 1st. We will let you know Monday if they can do that” we said ok. We wait and no call Monday so we call Monday afternoon and they said that the truck is now full for Wednesday and we have to wait 2 MORE WEEKS! Until September 15th because the person we spoke to didn’t put us down for Wednesday September 1st and wasn’t even in the office on Monday hahaha!. So now here we are, going into 7months of no couch. I can’t believe how unorganized and absolutely ridiculous this whole process has been.

Good selection and friendly staff Too bad you can't get anything for 6 months

Once again, I would leave ‘no stars’ if it would let me. The folks at the store successfully sold my wife a recliner. It was going to take forever to get here, but that was up front and accepted. The chair is here, but we can’t get it. The first delivery date was set with a time of 8-11 on a Tuesday. When we hadn’t heard by mid morning, she called to see if they had an update…..ah, er……the chair didn’t make the truck from point A to point B, (assuming a warehouse to delivery location, but who knows), and the next available date would be 4 days later. It is now 4 days later, we haven’t heard anything so it was time for another call. Well, the ‘acceptance’ of the new delivery date was never entered into the system so it will now be another 6 days before it can be delivered. My wife has cleared two days to be home for a delivery and both have been wasted. I worked logistics for years moving supplies and people in both foreign and domestic locations. I understand how involved it can get, but if I screwed up once I would be doing everything possible to make it right let alone twice. The Ashley people you deal with are all remote employees who have no ability to take any corrective actions. They just start over. You will not get accurate information, or the promised up dates. Fair warning, this is not a competent company to deal with.

Where do I begin... On March 6th, 2021 we came into the store looking for a sectional couch and ottoman. We found one we loved and purchased it. I asked about the time frame of the couch because I was having new carpet installed a couple weeks later. Salesman stated that the sectional we chose is not backed up as much as other furniture (salesman tactic). He told me it would be after I got the carpet installed but hinting that it would be close to that time frame. Went through all the financial process and returned home. When we got home I checked the the dimensions on Ashley website just to make sure it would fit fine in the room we are putting it in when I checked the website it was $500 plus cheaper to order it online and I immediately called the store to ask them why they didn’t price match for me. They stated because they need to be asked to price match. The sales manager I spoke to on the phone adjusted the price to make it closer to the online prices. But the price was still greater than the online price by hundreds. I have called customer service at the end of March to ask about order status and nothing they didn’t even know if it was made yet. I waited patiently and a text message from Ashley contacted me. They stated they would check on order status every week and keep me updates. A few weeks went by and nothing I had to text them asked what the deal was. They still to this date have no clue if the couch is completed. Maybe it is and they just haven’t told me. Who knows.. At this point the carpet was done in March and old couch was sold on marketplace and we have been sitting on the living room ground. If the salesman didn’t misinform the customer to thinking the couch would be delivered within 2-3 weeks I would still have the old couch. We have had two birthday parties at our house for family and we all had to sit on the ground. I am completely dissatisfied with this company and don’t know when I will get this couch. My guess end of July or August. Customer service gets a zero for this review and store can get a zero too for lying to customers just to make a commission on the sale of a sectional.

Clean

Walking in we knew what to expect. We were sure somebody was going to approach us ask us what we were interested in and give us the whole rundown. We were happy that when we got there although that did happen it was a very easy process not as much pressure as you would think. We were given plenty of time to roam the store and find the things we liked and when we did find something the woman who helped us was more than happy to give us additional information on each piece of furniture. Although we came in looking for a couch we walked out with a new reclining chair.

Excellent service and great products/prices! My new couch/loveseat are perfect!

Great looking for accessories

100% great place, you can ask for Peter D excellent service. Really happy 😊

Arthur was extremely helpful in finding a bed frame and mattress and even found a wonderful side table! And on a second trip I worked with Anthony who was one of the best salespeople I've run into in quite a long time. After looking at couches a week ago I came back in on black Friday. He greeted me at the door, remembered specifically what I was interested in, and made the whole buying experience a breeze!

Excellent friendly customer service, Chad was awesome! Thank you, will be back.

I would give 0 stars if I could. We ordered a couch, 2 chairs, 9 piece dining room table set, rug, and coffee/end table set from Fairmount. Pieces and parts of this order were delivered in a not so timely manner, coffee/end tables were discontinued after waiting 6 months to not even receive a call from Ashely, along with the table arriving broken/damaged and unable to be returned due to covid. To "make it right" I was provided with gift cards, in which I used to purchase an expensive 5 piece sectional(gift cards didnt even cover half the cost). I was told 12 week delivery times, which is already absurd, just for it to pass the 12 week period and be told they have no idea when my sectional will be arriving. STAY FAR AWAY unless you have the patience of a monk.

I bought a TempurPedic for my mother that I am now stuck with. We can swap it out for a different softness but that will not help due to new recent medical conditions she literally couldn't walk for 2 days. I was told by a manager they couldn't do a store credit because of Covid which makes no sense because I can return if for a different softness because I bought the mattress cover. Long story short if your buying a TempurPedic mattress buy directly from TempurPedic because you can return it for money back within 90 days. My mom's matress is in storage and I'm out 3k+ because I already have a new matress!

Salesman only ordered half of our split box spring. A month after we ordered it, they delivered half, and told us the other half would be there in a week. They paid for the shipping, so it was all good. A week later they scheduled a delivery, never showed up, never called. I called and was asked to text a Rochester number to fix my delivery. That number took over 20 minutes to respond every time, and eventually told me our delivery had been canceled and could not be rescheduled at that time. I tried to call, and they were closed at 4:26pm. Called the next day after seeing that I could get the same thing for the same price on Amazon delivered the next day, and told them if they could deliver tomorrow, I’d take it, but otherwise I wanted a refund. Was told the best they could do was Monday. I agreed just so I wouldn’t have to put the bed together myself. An hour later, they called back to say the box spring isn’t actually at the store and they don’t know when it will be available. Best part? When I said I just wanted to cancel the order, they refuse to take back the half a box spring they left at my house 2 weeks ago. So now I’m out $350, have a useless half box spring taking up room in my home, and I’ve been sleeping on the floor for 7 weeks now. Honestly, just order online. It’s cheap furniture with untrained salespeople.

We made a trip to Ashley HomeStore this past Sunday with my daughter and her boyfriend. They were looking to buy a new couch and my husband and I thought we'd browse a bit -- not planning on buying, but maybe finding some inspiration for a future purchase. Well, my daughter found her ideal couch and we found our perfect couch/loveseat set as well. Our salesperson (Arthur) was friendly, helpful and considerate. He was available when we needed him but not at all pushy. He was down-to-earth and polite. We appreciated his input. And on Monday, when I discovered a small problem and had a couple of questions about our order, a quick call to the store was all that had to be done. While Arthur wasn't available to help me (he was with another customer), Greg was able to fix the issue in an instant. He was also extremely helpful and very friendly! All-in-all it was a very pleasant experience and I would recommend this store to anyone and everyone who appreciates beautiful furniture and excellent customer service. Thank you Ashley HomeStore!

Great store to do business with. Had a great experience. Drove from Utica. Friendly staff, helpful and courteous. Beautiful store. Had exactly what I wanted. ❤

Picked up an order and they lost the order sheet I handled them and it took forever to get the items from their warehouse in the back. Great table and chair set though!

Second great experience from this retailer! Highly recommend them against other furniture stores in general.

If you ever have a problem here just ask for Scotty. He’s the best. He should be the manager or something. He’s fantastic. I can’t get over his level of service. I have worked with him a few times now.

Never ordering from this furniture store again. Furniture you order from this company take too long to get. 12-13 week lead times. Too long. Raymore and Flanagan takes much less time.

Customer service was impeccable. Can't wait to go back.

I would give 0 stars if I could. This store is worst furniture store I have ever dealt with. No one knows the right answer to anything. I ordered furniture in August, first I was told October, then November now January. In addition the staff cannot seem to be courteous enough to even call you when your partial order is in I had to continue calling MYSELF AND on top of it they forget to order things that have already been paid for. I WOULD NEVER RECOMMEND ANYONE SHOP HERE.

Great people and Prices

My experience with this store was excellent!!! Ask for discount you might get one

I went into the showroom back in June and was told I would get my bedroom set the first week in July, then I was told July 26 after that it was mid August and then September 5 and now they are saying October. I closed on my house back in June and still have not gotten anything I ordered from Ashley bedroom set, sofa or table. Then I was told they would only do two deliveries so instead of them bringing what they have, they want me to continue to wait cause they don’t want to make more than two trips. Had they been honest in the beginning I could have picked something else or went to another furniture company. Do not waste your time at this company.

The quality of the furniture is great. Could not be any happier with that, I am more so unhappy with what has transpired during and after buying the furniture. I would like to start out that we spent almost $19,000 on furniture and paid for in cash no financing. After we purchased our furniture we were in search of some items that Ashley did not have so upon seeing the same furniture that we bought from Ashley at other stores , their prices were way cheaper than what Ashley was offering in their store, mattresses included, also upon further investigation we were told by them that we had to buy the adjustable base made by beauty rest in order for the warranty to be in effect, I had found other bases that did the same thing but were half the price, I called beauty rest to ask them if that in fact voids the mattress warranty and they said no. so now I am upset that I had been kind of duped. I did reach out to Ashley about the cheaper furniture price and they matched it. then after we had already purchased the furniture a month later they called me to tell me that some of the furniture that we bought was discontinued and would not be delivered until January and we bought it in June. this was extremely frustrating as we had already purchased the furniture and now, we must wait till January for it or get a refund and find new furniture to put into the new house. so, we asked for a refund, they told us that we should get our refund in 7-10 days, well a month went by with no refund. so, I called them to ask them what the status was on the refund, and they said, "oh it was never processed". So we had put our new furniture on our credit card seeing that it would just cancel itself out once the refund hit but we had accrued interest from that purchase because Ashley took forever on getting us the refund. If their furniture were not great quality, they would have received a 1 star for horrible customer service, and price gouging. I thought when we made this purchase, we were getting great customer service and great prices with the sale they had one, come to find out the sale is so big because their furniture prices were jacked up. I am extremely upset with the fact that they didn’t not honor our purchase and deliver our furniture to us after we bought but to only tell us that it has been since discontinued ( after we had already bought it) and it would not be delivered for a total of 6 months after purchase. I recommended checking out Dunkin&Bright they carry all the Ashley furniture for half the price. I will not recommend the Ashley store itself but their furniture I do recommended. I will not be going back to this store and have not for all my recent purchases. Update: Now our most of our stuff is not going to be ready until the end of September when they scheduled me for 8/11 but i changed it due to closing on the house being pushed back. So what happened to our furniture that was ready to be delivered?! Do not buy anything from this store. They clearly do not make your furniture when you order it. Just a heads up to anyone who is thinking they will have their stuff made when they order it. By the way we ordered our stuff June 17th. Still no one has tried to make this write even with the furniture that we ordered and was not going to be ready till January.

Terrible customer service lots of lies about delivery run would never shop here again

Very professional and beautiful furniture

Two brand new couches broke with in a few months in the same place. We are a low-impact family (no jumping or climbing on the furniture) and take good care of what we have. Edit: We purchased the additional insurance, so a repairman came out to fix the couches. The wood framing is made of plywood and will not hold up to even gentle use. Since this visit, we have had to fix problems with the couches several times.

If I can give them a ZERO I would ordered my bedroom set 3 months ago, I emailed them they set a date witch was June 24th the second week of June they contacted me saying it had to get pushed back 3-4 more weeks so they set a date for late July!!! I ordered in MAY! I already waited a very long time and than to wait some more is ridiculous, I totally understand that they may be backed up and the pandemic delayed a lot but I’ve never in my life waited so long for something I ordered months ago, my coworker who ordered after I purchased my bedroom set got hers way before me Within the second week of her ordering I was and still am highly upset!

We just stopped to buy a bedroom set and our consultant Chad Snow was very helpful and the prices were great.

Chad Snow was very helpful! Good experience.

If I could give them 0 stars I would. I bought a couch from them over 4 months ago. I get that there was a pandemic. But when that happened, my couch was only 2 weeks out from delivery. When they reopened, it got pushed to 6 weeks out. Today, my couch was out for delivery. It was supposed to be here between 3-6 pm. It is now 7:30 pm on the delivery date, and I have not heard ANYTHING from them. They have the worst customer service I have ever experienced in my life. DO NOT buy anything from this store!

Great experience with Chad Snow! Genuinely cared about helping us and friendly. Definitely would go back for future furniture needs.

The customer service from derik was excellent!!!

Duncan was great. I got a deal on a new sofa.

Great store - had exactly what we needed at the price we could afford. Eric was a great salesman, not pushy and he worked with us on price. Completely satisfied. They have a return customer in us. They even gave us an appreciation gift card. Outstanding experience.

I bought a mattress from Mr. Snow. He was very helpful and got us an extra discount. Customers service is the best!