Ashley Store + Outlet | Carle Place, NY 11514

Brandy did a fine job assisting me with picking out a sofa. He did a great job explaining the delivery process and protection plan which I decided to purchase. For reference I purchased the Altari 2 piece sleeper sofa with chaise and the matching oversized ottoman; I will review that separately once it arrives. Thanks Brandy!

Alfred was very kind and helpful during our visit. It’s not everyday you buy furniture, so it’s nice to have a friendly face helping you through the process.

My brother and I were looking for new couches and were so robustly supported by Jessica! She was super helpful, warm and supportive. Honorable mention also goes to Kari who partnered with Jessica to ensure we had everything we need. Because of their service, I am personally inclined to continue business with Ashley’s exclusively. Thank you all so much!

Jessica was great! She helped me with my ideas and very patient

Angel was very helpful and thorough from the very beginning. We described what kind of couch we were looking for and he provided us with many options. Highly recommend visiting the Carle Place location and working with Angel.

Krystle Caravella was a superb salesperson. She was kind, personable, easy to talk to, and super patient with me. Within one hour, I had my couch paid for and scheduled for delivery. Krystle is an asset to your store and I will make sure to tell my friends and family about the outstanding customer service Ashley’s Furniture has in store. Thank you Krystle! YOU ROCK!!!

Krystale was super helpful!!

Krystle Caracalla Was so helpful and informative !!! Great salesperson

Krystle was so helpful and we found the perfect living room set!

I had a wonderful experience shopping for a dresser at Ashley Furniture! Angel, in particular, was attentive and informative. We highly recommend shopping at Ashley for all your future needs!

Lorne was one of the best salesman I ever dealt with. Wish him success in all his sales

Lorne helped me pick out my sectional. Very patient and helped reconfigure to fit my apartment perfectly.

We were looking for a sofa and Angel walked us around the showroom showing us pieces that he thought would work for our space. He really helped us envision what our living space could look like. He was patient, kind, thoughtful and respectful. Angel was knowledgeable about the products and worked with us to get pieces that came together nicely. He made a difficult process very easy. We are so happy with the service and I would recommend Angel to anyone looking to purchase furniture! We love our new sofa!

Beware of crooked manager Christopher T. In the process of buying a couch, was asked several questions that did not make sense and despite me asking why my income and social would be needed to buy a couch, he told me “thats the process here” only for me to be told, once all was said and done, that he opened a credit card in my name. Such a disappointment. Miliak is an employee there who was incredible but his shift ended before i can buy, leaving me under the care of this crooked manager. What a scheming location.

Angel helped us choose our living room couch, he was very patient with us as we couldn’t decide on the color. Angel also helped us figure out what worked best in the room given the measurements. Highly recommend working with Angel. Thanks again!

Lorne was a great salesman and was patient while we shopped for new furniture

Lorne was fantastic

Its our 2nd time purchasing at ashley. We got our big couch and now a bed. Their associates are very nice and helpful.

I would definitely recommend shopping at the Ashley Furniture store in Carle Place. Nick and Akiem was vey helpful, knowledgeable and PROFESSIONAL!!!!! They worked together with assisting me and my dad in finding the right bed and bedroom set. If you need someone with extreme patience especially if you have elderly family members please ask for Nick or Akiem. Their service was amazing. Thank you both!

Kari was a great help and made the process of purchasing my son’s bunk bed so easy.

This was a perfect furniture shopping experience. My mother is moving and needed an entirely new bedroom set and a dining table and chairs. Akeim greeted us, offered water and was very friendly & professional. He introduced us to Kevin, the salesperson who wisely guided us in choosing all of the best options. Kevin was patient, straightforward and kind. We were able to purchase everything on our list. I’ll be coming back here myself, and I highly recommend this store for their courteous, helpful staff (and great mattress selection)!

We went to Ashley’s today after trying multiple stores that we weren’t happy with. We walked in and were greeted by Angel and could not me more happy. His attention to detail and knowledge was a great help in our decision for our new apartment. I would recommend Ashley’s every time!

Bought a storm 2.0 pillow ! Love the pillow!!! They were great help ! Looking forward to a king luxbreeze with a smart base soon. Will be coming back.

Lorne was so helpful in getting us the bedroom set that will meet all of the needs of our daughter. We are so happy!

Lorne was amazing! He took time to explain everything and work with us. Highly recommend!

Lorne was very thorough, very patient and made sure that we were comfortable in all aspects of his delivery and understanding the product. Taking the time to differentiate between the logistics of the remote controls as well as the level of comfort and specifics of the brand. The level in comparison of best to simplest as well. Anything he was unaware of he made sure he got the assistance needed and completed the sale with efficiency and care. Thank you

Great customer service and very knowledgeable and kind to my mom. Excited for our purchase.

It was a pleasure to work with Kari Bandar in selecting my livingrm furniture & my son’s bedrm set. She was patient, knowledgeable and so friendly. Her customer service was impeccable. Thank you Kari.

Nick and Meleak were incredible at helping us find a mattress! They were both knowledgeable about the different kinds of mattresses based on our preferences and not at all pushy for the more expensive items. They really cared about putting us in something we were comfortable sleeping in at a price point that worked for us!

Lorne was great! Made the purchase easy!

Lorne helped my mom purchase a sofa. He was kind, considerate & patient. We found a sofa that she’s very happy with. Alfred was in trying & he too was efficient & helpful!

Great store! We purchased a Reclining Loveseat & Sofa. We maybe back for a mattress.

Lorne was great to work a real gentleman

Had the best experience at Ashley's today. Our salesman Angel greeted us right away and showed us all the options for couches and TV stands. He really listened to what we wanted and was patient. Highly recommend this store and salesman!

Today we went to Ashley’s looking for a couch and tv stand. We were greeted by Angel and purchased both items from here. He did an amazing job showing us around and the different options available. I highly recommend this place and Angel.

Kevin was great Took the time to explain everything and would come back every time

Ashley was our first stop when looking for a new couch and dining room set. We were helped by Lorne - told him we had to do our due diligence and shop around - ended up right back where we started! Lorne was super helpful - along with everyone else there! I thought it had the best selection and pricing out of all the comparable furniture stores we looked. We are very happy with our purchase!

Meleak is great! Helped us make a great selection without being pushy. Would definitely shop with him again.

Meleak was my Salesperson. He was very patient, kind, understanding and very knowledgeable. Thank you for a pleasant experience in purchasing my couch.

Great place to come shopping, Brandy was a big help excellent customer service. Really recommend him and this place.

I got great help from the staff especially from Angel. Very happy with the item I purchased.

Came here to buy a bedroom set and had an amazing experience! Kari was extremely helpful and patient. She is very knowledgeable and helped me choose a set that is right for me. I highly recommend coming to this store and meeting with Kari!

Lorne is Very attentive and patient, he walked us through the show room and helped us pick an amazing piece for our home.

Great person.. helped me with all wht I asked for and closed the deal

Lorne taken care of us. Made sure we got exactly what we wanted. I must admit this guy has a lot of patience. Lorne is the best !!!!!!!

We had a great experience at Ashley. Kevin was helpful and not at all pushy! Excited for our new couch.

My salesman Angel was the best very friendly listened to our wants have great suggestions

Smooth and easy experience working with Lorne! Highly recommend

Kari was very helpful and patient in helping me select furniture pieces for a redone basement. She assisted in coordinating the new furniture with the room colors and existing chairs. All phases of the purchase were throughly explained and double checked. I will return to this Carl Place location and ask for Kari for future purchases.

Nick was great and very helpful!

Dealt with Kevin L., just outstanding. All around great guy, a pleasure to do business with. Took all of the stress out of making a large purchase. A lot of people could learn a thing or two from this guy. Well done.

Walking into Ashley’s furniture store looking for a life changing mattress was one of the best thing I did today. Lorne did such an amazing job with helping us finding the right fit for us. He was very attentative and very informative. Very much helpful with the whole process.

Great experience over all. Quick and easy to make a decision. Angel was amazing and helpful. Explained our budget and he worked with us very well. Would definitely come back here for future furniture purchases.

‏ 6-14-24 Wonderful morning... My name is Dana Cohen and I received this past week... The personal and special attention is very, very very ... Gracious, enveloping, warm and pleasant, especially from Laurent, the charming and sensitive salesman... And from: Chris the amazing manager who is considerate and sensitive and kind... And M: stunning Zohila and the princess... I have fun crying in the world... Working with you... And with Ashley furniture... (By the way… my lovely gorgeous clever and strong daughter is named Ashley... And she's 20 💝🪬👸🏼🪬💝 years old... And my eldest amazing wonderful smart and successful … son's name is Oren and he's a boy 22.5💝🪬🤴🏻🪬💝… ) And they both are my best priority… proud… and inspiration in life… - no matter what… And I promise and commit... To keep ordering all my life only from you.... Beautiful furniture, impressive and high quality... And I will never forget all the goodness and understanding and great patience and courteous and inviting service... Which was like an indescribab-14-24 Wonderful morning... My name is Dana Cohen and I received this past week... The personal and special attention is very, very very ... Gracious, enveloping, warm and pleasant, especially from Laurent, the charming and sensitive salesman... And from: Chris the amazing manager who is considerate and sensitive and kind... And M: stunning Zohila and the princess... I have fun crying in the world... Working with you... And with Ashley furniture... (By the way… my lovely gorgeous clever and strong daughter is named Ashley... And she's 20 💝🪬👸🏼🪬💝 years old... And my eldest amazing wonderful smart and successful … son's name is Oren and he's a boy 22.5💝🪬🤴🏻🪬💝… ) And they both are my best priority… proud… and inspiration in life… - no matter what… And I promise and commit... To keep ordering all my life only from you.... Beautiful furniture, impressive and high quality... And I will never forget all the goodness and understanding and great patience and courteous and inviting service... Which was like an indescribable and very, very supportive shopping experience for me... And for my current sensitive state... I can never thank all three of you... And pay you back... For your amazing attitude... And I'm grateful... To the good God... The compassionate and the nerdy... which he sent me in my current way... And it's🤪 not easy... 3 angels like you... who certainly did their job faithfully... And patiently... Determination... And great sensitivity... - And I wish one day I could give you back... With gratitude... Welcome... And lots and lots and lots of love and thanksgiving... No limits and no conditions.... Yours with immense love... Because I already feel like you're to me... Like part of the family... (My entire extensive family lives in the Land of Israel... Especially in Jerusalem, the Holy City... which has been suffering for almost a year from war and madness... Protection (Having no choice) on the house... And about the country... Little... That the Jewish people... More Once again... Millions of thanks in advance and warm and sweet kisses... For all three of you... And an artist and the good God... Always bless you... And your families... And everything you have... And especially bless you all... Artist... In mental and physical health... - Because everyone else is alive... It's the Ray... Just a bonus... God... Let there be an artist for all of us... Have a nice day... And a relaxed, quiet, warm weekend... And amazing... At least like you... 💝🪬🙏🏻😇🪬😇🪬😇🙏🏻🪬💝 With huge and immense love... and great appreciation... Always and forever… Dana Cohen the singer from Israel 💝😘🇮🇱🪬🧿🪬🇮🇱😘💝

Excellent customer service by salesman Lorne. I was very satisfied with him in purchasing my furniture.

Lorne is the best

Lorne Friedman was great!

I usually don’t like to do reviews but I had such a nice experience at Ashley with the salesperson named Angel. He helped me in my purchase. His patience and personality got me to decide to buy two mattresses instead of just one. I will come to Ashley again and look for Angel. Amazing salesperson. 👍

Angel helped us so much! He was able to help us decide what was best for our space ! I highly recommend coming here and asking for Angel to help!

Customer service sales people are top notch at the Ashley store in Carle Place NY. Angel, Juan, Chris and the entire staff team were so helpful to me. Angel is a gem employee! He was so kind and patient with me as I made my selection of furniture. He was very attentive to me and my family. My grandkids loved him! I will definitely be back shopping for other furniture pieces! Thanks again to all for a very pleasant shopping experience!!!!!

100% recommend getting your furniture pieces from here, quality is amazing! Angel was amazing he helped us so much! He has made the moving process so much easier!

Worked with Angel, incredible customer service and knowledge. Pleasure to deal with.

Walked into Stanley furniture we’re here previously couldn’t decide what we wanted. We came back. We met up with Lauren. He guided us to what we wanted. It was a great experience. I would recommend you using him for all of your shopping needs at Ashley furniture.

Great experience, great people. Lorne and Meleak was awesome start to finish. Would recommend to anyone !

Excellent service, was not bothered by an over zealous salesmen, a matter of fact our sales person(Chris) was Excellent in every aspect, thanks Chris for your help.

Chris was awesome! Great hospitality by each individual from start to finish including the manager.

Angel is great and patient with me.

Great customer service by Rosa Orfaly! She walked me through the whole process and was very patient with my indecisiveness :) Thanks again!

Had an amazing experience. Angel was great and helped us pick out furniture according to our vision for our home

Very helpful

I made an appointment online which had me down for 9am but the stores opening tine was at 10am. I made contact with the manager who was already in the store and him and his team assisted me without hesitation. Great customer service, great display of products and affordable prices. Thanks Ashley staff

Angel Landaverde was the consumate professional : knowledgeable, caring and courteous. He spent an inordinate amount of time explaining the features of the sofa and loveseat, warranty,sales order,and delivery process. Communication was excellent.

We had a really great sales assistant named Angel who was very friendly and responsive to our needs. We were looking to replace a den couch/recliner and did not want to spend a lot of money. He immediately took us to the ‘outlet’ part of the store where we found the perfect piece. He did not try to waste our time by showing us the more expensive offerings which we were not interested in since this was a den piece, not a living room one. Angel is a young guy and this seems to be his first job out of school and he’s killing it.

Chris, our sales person was not pushy, asked the right questions, and helped us feel comfortable with our purchase.

Sabbir was awesome to deal with today, no hidden fees, and smooth sailing!

Quick service with great deals. Salesman Chris was very helpful.

Great customer service!

Chris was patient and amazing. Thank you

The staff was knowledgeable and fun to work with

Krystal was great. Everyone was very knowledgeable and provided professional responses to my questions. Would definitely visit again.

I still need to see in person for furniture shopping. They have a lot of stocks with good prices. It is very classic, and it is not a place transferred to sell a mostly mattress. Please come and shop!

Was helped by Angel L - great customer service, super knowledgeable, patient, courteous and extremely helpful! A very pleasant experience which will make me come back to this particular Ashley’s next time around so that Angel can help me out again.

Great selection, super helpful team. Special shout out to Angel for the fantastic and helpful aid.

Angel L fantastic to work with. He was very knowledgeable and patient answering all our questions.

Angel L. was very helpful and knows his stuff! Ask for Angel when you visit this store!

Yazz was absolutely phenomenal she really helped me find what i was looking for with the best price possible I look forward going back to her for future furniture I need favorite store for my house 💯✅

Yaz was both professional and polite. She was very knowledgeable and helpful. Recommend anyone to go Ashley and see her .

We have loved Ashley Furniture for 20 year. Our shopping experience was great. Meleak was very personable, professional and helpful. He was attentive and answered all of our questions. He made our shopping experience memorable.

Thank you Crystal!

Very kind professionals who never pressured or pushed. I recommend shopping here on any given day, and without reservation. My only regret is that I did not come here five years ago when I bought my bedroom set. I went to an Ashley location in Brooklyn. There is no comparison whatsoever. My experience here was absolutely wonderful. The Brooklyn location was a nightmare, and woefully horrific. When I buy any kind of furniture in the future, this Ashley location will always be my first stop. Thank you for an engaging, warm and wonderful shopping experience. Simply the best!

Angel was a delight to work with. He knew what to show us. He was not hard-sell. He was sweet, kind, patient. He made spending lots of money a pleasant experience. He was extremely helpful.

Had the best first-time Ashley experience with Angel, who was knowledgeable, friendly and really patient. We got exactly what we were looking for. Can’t recommend Angel enough. Thanks!

The entire experience at Ashley furniture was exceptional, thanks to Angel and his excellent customer service. From the moment we walked in, he greeted us with a warm smile and was eager to help us find the perfect furniture for our home. Angel was incredibly knowledgeable about all the products in the store and was able to answer all of our questions with ease. He took the time to listen to our needs and preferences, and then directed us to the perfect pieces that fit our budget. What impressed us the most was Angel's patience and professionalism. He was never pushy or aggressive, and he gave us space and time to make our own decisions. He was also very attentive to our concerns and went above and beyond to ensure that we were satisfied with our purchases. Thanks to Angel, we were able to find exactly what we were looking for and more. He made the entire process stress-free and enjoyable. We highly recommend working with Angel at Ashley furniture for anyone in need of exceptional customer service. Thank you, Angel, for making our furniture shopping experience a memorable one!

Laura, Chris & Stanley are amazing!!! Laura has a great artistic eye, Stanley and Chris are attentive and patient. Thanks, Laura, Chris & Stanley!!!

Had a great experience first time in this store. Angel was very attentive and helpful without being pushy. He have me space and time to consider my options while remaining engaged and informative. I came in thinking I knew what I wanted but with Angel's help settled on something even better than I imagined!

Amazing service and Chris P. Was very helpful.

Angel was such a good help with my purchase. Everything went very smooth. He was very knowledgeable about the merchandise. I really enjoyed the experience and look forward to purchasing an item again in the near future.

My mother and I came to buy living room furniture, and we couldn’t have been happier with how attentive and kind our sales representative Angel was with us. He was extremely helpful and empathetic after we explained that their furniture was to replace the furniture that was lost in a fire. This was one of the best experiences buying furniture that I’ve had, thank you Angel for your patience and help!

Very expensive

When my husband and I walked in to Ashley Furniture Store Angel greeted us and asked what we are looking for. I told him a loveseat. He then asked my husband if he wanted water or coffee and my husband said water please. Angel showed me love seats that I really liked and he showed me certain things about the loveseats..I asked my husband to come over so I can show him the loveseat.that I like and he agreed with me. Angel was very friendly and very courteous and very patient with us. He is a very good salesman. Neil and Judy

Daguy is Da Man! Awesome experience! Juan is cool too

Amazing furniture collection found dome really good furniture pcs with good price , the outlet in the back are on clearance prices some floor samples are in a bery good price

I went to the store in Carle Place although my sister warned me not to go cause the sales employees are horrible. I went yesterday walked in and an employee walked right passed me and said not one word. I walked the whole store and I looked to see who was were and another employee passed me and just smiled so I made my way back to the front and finally a person followed me to outlet room asked if I need help. I said no thank you, you are the first and only person to talk to me. I need a new bedroom set but it’s okay and he says but I’m here now I said No thank you and walked out. Perhaps because I was young or brown skin. Idk but they had no Customers store was empty so what do you all think was the reason for the mistreatment? Lesson learned Ashley’s Furniture

Angel was so helpful and I will be back !

I apologize for the long winded review but there are so many issues with the order that I placed. First off it starts when I went into this location for a counsel. Spoke with a sales rep and he stated that it would take 6-8 weeks to arrive after a different location a week prior to purchase informed me that they can’t order because they cannot give me a delivery date. When the rep at carle place told me we can get it we decided to spend even more money and purchase a dinning room table set. The dining room table set got delivered within a week and that day I realized that on Ashley’s website the furniture I purchased was cheaper. I called the office and when I asked for a price match they said it can not be done. Fast forward to 8 weeks after ordering I called Ashley and they informed me it will be an additional 3 weeks. When the first delivery got set on the morning of delivery I received a phone call saying that the unit was damaged and it would take an additional 6-8 weeks to get the unit. At this point my tv, cable box and router is resting on my floor with 2 younge children in my home because I threw out the old counsel. At that time I spoke with an operations manager at the store and he informed me he can get it to me that Tuesday. I told him that’s great. I asked for some form of compensation (at least the price match) he informed me that he will speak to a sales manager and get back to me within an hour. I called 3 hours later and every hour after that until someone at the store answered I said who I was and then they hung the phone up. Fast forward to 2nd deliver date once again morning off delivery I receive a phone call from someone in corporate informing me that they will get this resolved and they will link up with someone from the location for compensation. The person from corporate gave me a new delivery date. I spoke with someone from the office and he heard me out and he informed me he will get me an answer on what they can do. Now the day before the 3rd delivery at 830pm I get a call from the warehouse saying the unit came damaged again and the new delivery date is a week from then. We will wait and see if that actually happens but the day the 3rd delivery date was I received a phone call at 739am saying that they are 15 minutes away. Unfortunately i am still waiting. Wouldn’t expect anything less. Let’s see what they come up with to compensate this issue and if the unit actually gets delivered on the 4th date that is promised.

Meleak jones was the BEST sales men. Very accommodating and patient. So much so I purchased everything I needed here instead of moving around. Thank you meleak

We bought a sofa set from this location and we worked with Daguy and he was awesome. We had a seamless transaction and Daguy was able to find us a good deal as well.

Daguy did an excellent job with us. He was patient and accommodating to all our wants.

Meleak is incredible! Helped up easily picking everything out. Was so patient, a pleasure to work with. Coming back in a week to continue my purchase! Maleak, thank you for everything you're wonderful!!!!

Was greeted by Daguy and customer service was amazing! Chris was also really helpful during the check out process; I will be back again.

I had a nice experience, Mr.Cherney was polite, professional, knowledgeable, a great help.

Laura introduced herself, saying she would be my trusted associate, and that wound up being very true. She was great in every way that the previous three stores sales people were horrible. I advised her what type of mattress I wanted, she showed me what they had, gave me a pillow with a clean cover, and left me alone to try the beds. When I was ready and had questions, I found her to be very knowledgeable, which helped me narrow it down to specifically what I wanted. I wasn't ready to buy, and she let me walk out of store without any pressure. I returned a few days later and she made the checkout procedure very smooth. Laura, my trusted associate, will be my number one choice when I need more furniture

They really paid attention to me and made the experience hassle-free.

We had an excellent experience shopping at this Ashley Furniture Store! We worked with an extremely knowledgable sales associate, Derek Cherney. Derek guided us through the selection process with expertise, taking the time to understand our needs and preferences. He answered all of our questions and provided valuable insights that allowed us to choose the perfect couch for our home. Thanks to his guidance, we found exactly what we were looking for in less than 30 minutes! In addition to helping us find the perfect couch, Derek helped us secure a great price and made delivery seamless (delivered and set up in our home in less than one week). All in all, we had a surprisingly easy and quick process finding a couch, in large part because of Derek's excellent service.

I was greeted with professionalism by a store manager and treated with attentiveness by sales representative Mr. Daguy. Needed a certain mattress and he took the time to check and see if it was in stock so I wouldn't have to pay for a delivery fee. No luck still had to order it. But, Still worth it.

If you go to Ashley ask for Derek and jj. They were a great team who were so patient and kind showing us our options. They made sure everything was handled smoothly, including texting us on the day to make sure it went well. I never felt rushed or pressured and they took their time! So grateful for them!

Excellent service and a great time with Yaz and Meleak

(Translated by Google) Excellent service 👍🏻 (Original) Excelente servicio 👍🏻

Great service! My husband and I took hours looking at furniture and discussing our options. Bo and Angel were super patient and addressed all of our concerns and helped us pick the pieces that would fit into our space!

My husband & I came to this location to look at couches after going to so many different furniture stores all over Long Island. We were immediately greeted by Yazz, who we are so beyond grateful for. She was polite, helpful, knowledgeable & never in any way pushy. She showed us around & got a feel for what we were looking for & liked. After spending a good amount of time in the store we came across a couch we truly fell in love with. We sat on the couch had a whole conversation to the point where you felt like you were sitting in your living room with a friend and honestly that’s what had us hooked. We went in on a Friday afternoon & by Sunday we were back in the store to make our purchase. The entire process was smooth & our couch arrived within 3 days. The delivery itself was quick & great & we are so happy to be able to have our big comfy couch! Thank you Yazz for taking your time with us. You truly made this experience a great one!

Although the customer service was great in the store. The product arrived and it was so poorly made. They two handles were not able be screwed properly by the delivery person. Unfortunately, I didn’t notice until they left. So disappointed. I want my money back or at least Ashley should replaced the screws and the handles.

Very well laid out store. Everything is easy to find. Salesman answered all my questions and was very helpful and knowledgeable.

Daguy took care of us! We got what we were looking for. Everything was quick and easy. Thank you!

Excellent service sales rep Angel was exactly that an absolute angel... helpful and patient

Shopping at Ashley was a pleasant experience. We found what we were looking for with the help of Angelica. She was professional and kind.

Ashley had exactly what we wanted and in our budget. Angelica was very helpful. She made sure we knew all our options and made everything easy.

Obsessed with the Cambri sectional couch! Yazz, our salesperson, was amazing and incredibly helpful! Her positive energy was encouraging during the overwhelming process of deciding on the perfect couch.

I walked in Ashely Furniture to look around and buy a new sofa. I never did this before since my parents always bought furniture. I was immediately greeted by Ganesh with such a genuine and respectful attitude. He took his time and showed me exactly what I wanted, and I am very picky lol. I left that day because I never buy something on the first go. I ended up coming back because of Ganesh , and because he cared about me. I really appreciated the huge effort he made just so I can leave satisfied and I am satisfied! I can truly say he did the very best . Come here guys and ask for Ganesh, you won’t be disappointed.

(Translated by Google) Excellent Atentoin (Original) Excelent Atentoin

Very professional the sales men, good price

Ganesh was patient and very helpful during our shopping experience. He listened carefully to our needs and helped us find just the right sofa-chair combo for my mom. Such a pleasurable experience!

Ganesh was amazing…handled everything with ease…definitely go see him

Christopher was so helpful and nice the second we walked in!

Exelent service! Defenetly look for "Juan" fir the best service!

Great experience, great help, great quality. Davy, was great help with finding all the furniture we needed.

Yaz was the best! She helped us find the perfect recliner for our mom and explained everything about delivery -made it a wonderful shopping experience

Exceptional help from Yaz! She was amazing!! Made the shopping experience easy and quick. Will definitely be going back!

Tatiana was so helpful and friendly. She made the process super easy and was very knowledgeable. Definitely recommend her expertise!!

We had a great experience at Ashley's store. Justin was our salesperson. He was wonderful. He helped us with what we needed as we went to other stores and they couldn't find the right fit for us. I would highly recommend Ashley's store in carle place

Nice place. Friendly salespeople. Of course, good price. Thank sales representatives Daguy helped us.

Great furniture place

We had a wonderful experience with JJ! He was very knowledgeable about different couches and helped us chose the right one. We are very happy with our new purchase.

Our salesman Chris P was so helpful and not pushy. He guided us through a seamless process of purchasing a new sectional for our living room. The environment at Ashley‘s outlet is very relaxed and everyone is super friendly. We will be back for future furniture purchases.

Was checking out several furniture stores & went to Ashley. Knew a couple of people who had bought furniture from there and they were all very satisfied. Worked with a young woman, Tatiana Wright, who turned out to be my idea of the perfect salesperson. She was warm & welcoming without being pushy, offered a variety of beverages to make my visit more comfortable & was very knowledgeable about every aspect of Ashley shopping. Tatiana helped me with the configuration I wanted, was very careful to make sure we were on the same page. She certainly made my Ashley shopping experience a pleasure.

CLASSIC BAIT & SWITCH, went to Ashley Carle place location Feb 4th 2023 2pm Sunday, selected a bedroom set full-size for my daughter, a few days later it was delivered to my home when my daughter got home from school surprise surprise it’s a completely different design from what was displayed in showroom ,what a disappointment , Ive been calling every department, they have bounce me to another department to another manager, it goes on and on , I have spoken to maybe four or five managers and I’m still getting the runaround, well Ashley review this , “you sent the wrong item.” You never had that design in a full size so I was lied to, (just to make a sale )that’s a classic BAIT & SWITCH ..I am frustrated , as this should be a simple fix, Im not resting until this is resolve, I’ll exercise every medium to get Ashley to right this wrong… however long it takes, I’m not going away… In this era of social interaction with different social media platform reputation is currency . ASHLEY FIX THIS!

My salesman Chris saved the day he was able to arrange a sale and delivery for my wife new living room furniture for Valentine’s Day thanks Chris

Nice and comfortable furniture for bedroom and setting area speciale sofa sets

Good

My name is Samantha I worked with Tatiana and Malik and they were the most pleasurable experience to deal with. It’s crazy walking into furniture stores, and you have to deal with people bombarding you and that was not my experience here I walked in. Everybody greeted me very nicely nobody attacked me. I saw Tatiana who I didn’t know who she was right away but I saw, and noticed the way that she was handling a customer And I really thought highly of how she was talking to the customer and being so friendly and just a normal person and I specifically waited for her and I’m so happy that I did. She helped me find the perfect couch. She listened to everything that I said that I wanted. She led me to every couch in the show room that she thought that I would like and we patiently tested every one of them out going back-and-forth from a few of them weighing out our best option. Malik came to help as well because he noticed that we were searching for different couches and that we were laughing so I guess he wanted in on the fun lol anyway, they both were super helpful. We ended up putting the best fitting couch together with an ottoman they even threw in a free floor lamp, everything was a seamless process start to finish, and I had a great few hours interacting with the both of them and furniture shopping. It was a pleasant, beautiful fun experience, and I met kindhearted good people who are sales people, but don’t act like sales people, they act like normal people who just are there working and guiding you to what you’re looking for having you make the sale everybody was professional and efficient. The store was clean and great prices for excellent furniture built to last. I also bought the stain protection because you have unlimited times where you’re allowed to claim and when you buy a white couch you need it and you’re silly if you don’t get it yes it’s a few hundred dollars extra but also hiring Stanley Steemer to come clean one time is way more than what the price of the protection is for unlimited services these days you have to be smart with your money anyway talk to Tiana at the very end wrap my floor lamp starts to finish if you head to the website and you see Tatiana with a white floor lamp, wrapped and tissue paper you’ll see that’s my purchase lol she was such a pleasant girl to work with and I’m so happy that I met her and I will be coming back to them for any future purchases please I highly recommend that you go see Tatiana and you will thank me later thank you guys for giving me a great experience and I just want to say this was not a paid review. I’m saying this on my way home because it deserves to be said excellent excellent experience. Excellent customer service. Thank you guys.

I have been trying to get them to repair my chair for months. Their repair and warranty system is the absolute worst. Customer service very poor.

Great experience- Yaz was so helpful and knowledgeable

Great furniture , great service by doguy very nice guy we do not feel uncomfortable before asking anything to him,,,,, order now

Always come back to Ashley to buy my furniture, service is always great and price and quality is really good. During this visit Yaz and Meleak helped me and they were AMAZING! They were very helpful and kind. I will definitely recommend Ashley to anyone.

Found a nice bedroom set here. Da guy my salesperson was fantastic bravo good job

Very experienced and knowledgeable on their products

Thank you Angel for your help this afternoon. We are happy with our media console purchase!

Malik and Yaz were so so helpful! As soon as I walked in I felt welcomed. They made sure I got the best quality for the best price and ensured my couch would be delivered ASAP! I will definitely be coming back here!!

Love this Location! Here at GlenCove Road, Carle Place. Ganesh and Angel are great! Ganesh went above and beyond and even bought us snacks! They are so personable and polite. They are not pushy here and the sales team do not follow you around the store! They are all respectful of customers space when browsing the furniture! I definitely recommend this location only.

Ganesh was absolutely amazing! We came in looking for a new mattress and he exceeded our expectations. We had a bad experience with our old mattress and he made it all better. We walked out with an amazing purple mattress! Come and ask for him and he will help you walk out with a great mattress.

The representatives were gracious and so very helpful

Ganesh was amazing! A great help finding the couch for our home!

Ganesh was the best!!

Ganesh is the best!! Salesman with a smile!!

Fantastic experience with JJ. Made the purchase easy and seamless. JJ is very knowledgeable and when we told him what we were looking for he took us right there without overwhelming us.

John was a great help. Very professional and it really felt like he had my best interest in mind. I had a pleasant experience at this store.

Angel & Maleck were very helpful, attentive & knowledgeable

My salesman, Angel, went above and beyond to help me get just the right sofa for my space! I will definitely go back to see him if and when I need anything additional.

Ganesh was a pleasure to work with. He worked to really understand what we wanted and even got us a few discounts. So glad we came here!

Daguy was a great help! So patient with us, as we were very undecided.

We worked with Mark and he was great!

Daguy was very helpful, and informative about the product that I was interested in purchasing. Thank to Daguy, I purchased the piece to add to my collection. Thank you Daguy.

Ganesh, our sales person was personable and helpful.

I thought I had a good overall experience with this store, until I had issues with my purchase. Just be aware that there are no refunds and no exchanges after delivery on any of the products - unless they are visibly defective upon delivery. I now have a $2500 mattress that is not comfortable, and there's nothing anyone can do about it. I would strongly suggest going to a different furniture/mattress store for all your purchases. Sometimes things don't work out, and to spend this amount of money and not be able to return an item is insane and disappointing. Update - well it’s been 5 months and the Sealy mattress is still TRASH! I’m still waking up with aches and pains even after the “break in” period. For those reading DO NOT buy a mattress from this store. And frankly do not buy anything from this store because they offer ZERO returns if you’re unhappy with your purchase. Do yourself a favor and shop elsewhere. You won’t regret it.

Derek made the process so seamless. Had no idea where to begin. He helped us find two beautiful sofas, end tables, coffee table, gave us a great rug recommendation and even helped us chose the paint that would go well with our furniture choices. Will definitely be coming back to buy the Tempur Pedic he showed us during our visit in the mattress gallery. I now feel like a certified sleep specialist with all the knowledge he casted upon my fiancé and I. Will definitely be coming back for his excellent service and attention. Make sure you ask for Derek. Thank you

Ganesh provided exceptional service and extremely knowledgeable of all the products. I felt so comfortable I returned the next day for additional purchase, Ganesh and his manager Bo was a great experience.

(Translated by Google) Excellent service, large selection of furniture, affordable price. (Original) Odliča usluga, veliki izbor namještaja, cijena pristupačna.

(Translated by Google) The best experience great costumer service daguy Best seller (Original) La mejor experiencia great costumer service daguy Best seller

We loved Ganesh he was so quick to help us and got us the best deal for the couch we wanted! Would 100% recommend working with Ganesh!

Daguy was patient, knowledgeable, and provided great service! Happy woth our purchase.

My wife and I came to Ashley for our first time and were welcomed by Dajay who was very courteous and helpful in choosing our new furniture

Had a pleasant experience with Ganesh on the Carle place location. Ganesh was super helpful and very friendly. Helped us with our purchase, made great suggestions and was very patient. He makes a great Chai Latte too!

Ganesh was extremely helpful with us! Took us through everything and we can’t wait to receive our new couch! Thank you!

I'm unsure how this place has 4.6 stars, but it definitely seems fake. I've never had as much of an unpleasant experience purchasing furniture as I did here. The person who helped me, Angelica, did not meet our basic needs in terms of a designated time frame for the delivery, which was communicated 48 hours prior to the delivery over a call, and sending important documentation over in a timely manner. You're better off building your own furniture from recycled materials than giving this place your business. Do yourself a favor and go to Bobs.

Outstanding New Year's Eve Shopping at Ashley Carle Place My New Year's Eve visit to Ashley Future Store in Carle Place was fantastic. Derek, our salesperson, was attentive and knowledgeable. He presented sofa options below, at, and above our expectations, allowing us to make an informed decision. We ended up ordering a leather sofa at the best possible price during the year-end sales. Extremely pleased with Derek's service and our purchase. Highly recommend this store for a great shopping experience.

The sales associate was very helpful, patient and confident with the quality of their furniture. I had a very pleasant experience. They even offered refreshments and coffee. Nice touch.

Thomas was an amazing salesperson! Thanks to him we found a couch that will be perfect for our home in less than a half an hour.

Great store very clean. bought a couch and the delivery was great too. Would recommend

Very nice experience with my salesman that assisted me name Angel

Meleak was super helpful and knowledgeable! Looking forward to my new couch.

Mark was phenomenal, really helped out, with figuring out what was best needed. 10/10 recommend. Juan was amazing as well.

Thank you Meleak for your help! You were extremely patient, helpful, honest and kind. I am looking forward to my delivery!

Daguy was great! He was very helpful. Everyone should go to Ashley for great furniture deals.

We had a really nice advisor greet us named Meleak and his customer service was superb. He was lighthearted and gave us space and time after greeting us and wasn’t breathing on our necks. We came in a second time and especially looked for him and he never disappoint. We bought the Maggie couch + Loveseat

When I first arrived no one greeted me I had to seek out an associate for assistance once that was accomplished and they realized I was a serious customer things moved along in a more professional manner. I found a couch that was to my liking and closed the deal

Friendly staff! Great pricing and selection. Had Debrah help out and she was super professional and helpful!

Sales person Derek very knowledgeable, friendly and able. Price was very good.

Great customer service, offered us drinks and let us look around on our own, also hooked us and convinced us to get multiple things. Very happy about the service we recived!

Great experience! Daguy was our representative and he was great!

Debra & Derick were so helpful. They showed us a bunch of options they would work for our living room. The process was fast & went do smoothly. Would highly recommend them both.

The prices are so good. Highly recommend

Daguy was excellent and very professional 👏

John was the absolute best! Came in to get a hands feel for the decorating 'vision' I've had in my head for months. John made everything come to life in real time just splendidly! Extra kudos also, for keeping it all budget friendly. Patient, Insightful, Attentive, Thorough, Knowledgeable ...John made an anticipated decorating experience infinitely better. Much appreciated!

Thomas was so helpful! I came in with a clear idea in mind. He helped me narrow down my options. I’d highly recommend choosing this Ashley for all your furniture needs!

Great Service!!!

Very pleased with my purchase. Kevin was very kind, patient, and helpful throughout my day to get my furniture. Mr Bo also was great and made sure I got all the details.

Very professional customer service. Not pushy. Genuine care, educating and accommodating treatment extended by the salespersons. I will return when the need for furniture arises again. John, got the ball rolling and one of your associates finished the deal. Both of you were fantastic! Thank you!

Angelica she is good working lady thank you

Great customer service- Derek was very helpful and knowledgeable!

Kevin was so helpful! We walked in and he immediately got us to the couch we had come in to see. He even pointed out that there was an ottoman that flipped into a coffee table. We were sold! We had our hot chocolate he offered us (clutch on a freezing night), and had a very transparent and comfortable conversation while purchasing our couch. He wasn't pushy at all, felt like we were hanging with a friend. Highly recommend this store and working with Kevin!

Debra helped me and my brother pick out a great comfy couch for a very reasonable price for our basement and we couldn’t be happier with it. Great service. I will definitely come back here in the future. Thank you Debra!

John was very helpful during my visit at Ashley today. I can’t wait for my new sectional to arrive!

💯 for Daguy, from Carle Place, NY. Excellent attention and service Empathy and understanding I'm so happy 😊

Good prices great service. Daguy was amazing.

Do not trust the Carle Place Ashley store: Over the winter, after shopping around in many furniture stores, to furnish our soon to be new home in Florida, my husband and I found many pieces that we liked at the Ashley store in Carle Place. The first question we asked our salesman was “Do you have stores in Florida?” We were told NO by our salesman Angel. Then we asked if they deliver to Florida and we were told no, but that they were willing to hold the furniture we wanted and deliver to our NY home closer to our moving date in July. We bought over $13,000 worth of items. The manager, Marian, was involved every step of the way and knew that we were furnishing our new home in Florida. Never once did he say “We have stores in Florida!” My husband and I had to rent a storage unit to hold the furniture once it was finally delivered. In addition, since it isn’t being delivered to our new home, we have to pay to move it to Florida and forgo having the bed and the sectional put together and the 3 day window to inspect our purchases for damage. While in Florida last week, we passed an Ashley store within 30 minutes of our new home to be! Upon walking in, the friendly and knowledgeable saleswoman said, “I just sent someone moving to Atlanta to another store in Georgia because it was the right thing to do.” We were so upset because we were misled and lied to to get a sale! We are now not getting the level of delivery service and guarantee for our expensive purchases due to Angel and Marian not being forthcoming. On Sunday, while back in NY, we went directly to complain to the manager(s) of the Carle Place location. They explained that Ashley is a franchise that is independently owned. They agreed that we were misinformed. The manager listening to us said there was nothing he could do to make this matter right, but he took my phone number and promised that I would get a call from their boss. It’s been 3 days and I have yet to receive a call! *Originally I gave this store and salesmen a great review but had to edit my review once I learned about Florida locations.

This place is so huge and pretty with various furniture. Especially the salesperson whose name is Mr. Daguy is so nice and sincerely.

Amazing 👏

I had a great experience and Degay was an excellent sales person patiently showing us what we need . I would recommend this place and Degay to everyone

My experience with sales rep “ Daguy “was excellent very patient , not pushy , informative and attentive he made my shopping experience a breeze

John was very professional, polite and patient. Wonderful to work with and provided all the details we needed We went in knowing what we wanted and he was able to find the item (moved from our last visit). Thanks for the help.

Juan is amazing and so helpful. Attentive to all my needs . He is an asset to your company .

Daguy is the guy to help you find your dream furniture! Happy upbeat atmosphere with free Starbucks!

I had an excellent experience with Ashley! Staff very professional and patient. I just want to say John was amazing! He truly embraced customer service at its finest! I would totally recommend this particular Ashley store. Thank you all for helping to make our house a home. A personal thank you to John also! 🙏🏾

Received excellent assistance from Kevin in making my purchase

John was mild mannered, kind and patient. He was not pushy, he answered all of our questions and heard all of our "must haves" which assisted us in finding a new couch and ottoman Edit: John, who was all of these things in the store ordered us the incorrect couch orientation. After waiting for over a month, our couch arrived and it was wrong. We called the store to speak with him and no one answered so it got rerouted over and over again to customer service. They finally put us in touch with one of the managers, who assured me John would call upon arrival to his shift. He did not. After waiting over 4 hours, I called a John frustrated and upset, to which he said well who's to say who's fault it was... we explained to John what we needed and even drew the orientation out for him. Ashley has difficult lingo (right arm facing sectional, left arm facing love seat) - we didn't know which was which. So we trusted our "trusted advisor" to order what we were showing him. I am all for people making mistakes. We are human beings. It took John the whole 10 minute phone call to apologize and take any ownership at all after I had to repeatedly tell him, the least you could do is apologize. He could've had the decency to pick up the phone himself and call and say hey this got messed up, I'm gonna get it fixed for you- I wouldn't be here rewriting a review- something I've never done before. We asked both John and the manager to keep us posted with the ETA for our correct (hopefully) couch. Neither of them have done that without prompting on our end. Having had a previous issue with Ashley of Carle place and trying to give them second and third chances, after this treatment and lack of accountability- they will not be recieving any more of my business and I suggest you take your business to a different location as well.

EDIT 12/27/23 The couch we ordered with John around Thanksgiving weekend arrived on 12/23, but it was the wrong couch. We showed John a dozen times the proper orientation of what we needed to fit our living room, and the reverse order was placed. As the customer, it should not be on us to know the proper terminology for furniture placement. Mistakes happen, we are human. But after 6 hours of waiting for John to call and half a dozen phone calls that got rerouted from the store to general customer service then back to the store, John did not take any accountability for his mistake. His responses were the opposite of how he was in the store, and had the audacity to place the blame on my wife that this situation occurred. We are still waiting for John to reach out confirming our new delivery date. Ashley of Carle Place does not do right by their customers; do not give them your business. We certainly will not be. (Original review below) John was very kind, patient, and personable. He was able to answer all of our questions and assist us in getting our new couch.

Best furniture experience of my life

My sales person was the Daguy. He was very helpful and assisted us throughly.

I love this place beautiful furniture customer service is amazing thank you daguy for helping us.5 starts

We had such a wonderful experience at Ashley Carle Place. John made the bed and mattress buying process so seamless and was extremely professional and thorough. The manager was incredibly kind and you could just tell the entire team here really cares for your needs. I’ll be coming back for more!

Anna was absolutely the best sales person. Very professional & very knowledgeable

Daguy is great help , i was a little confused with his patience help me make the decision to buy today , Daguy is very curious and gentle man and a lot of patience.👍👍👍👍

They were awesome, I was treated very well at the department

Great experience at Ashley! Angel was amazing!!! Super friendly, professional and knowledgeable! Highly recommend! Please ask for Angel😁

The experience was wonderful from Start to Finish. Ana was there as soon as we walked through the door. She asked what criteria we were looking for in a sofa and loveseat and we quickly fell in love with what we bought. Everyone there was very nice and they all were very helpful. *****

I had such a great experience with Meleak!! My fiancé and I came in looking for a sectional and he was so helpful and even with financing, we were in and out and the process was so smooth. He was very knowledgeable and also very personable and funny. 10/10 experience!!

Had a great experience working with John. He helped us and was so patient

John was very helpful! We knew what kind of image we had in mind and he helped execute it perfectly!

Excellent service

My mom and i have been searching for a new living couch for over a year. Luckily we came into Ashley furniture last week and Meleak got us an entirely new living room all together. he was incredibly helpful and friendly. We’re so grateful for our experience at Ashley and will be back before we know it!! thank you Meleak😊

We went in looking for a sleeper sofa. We were greeted immediately by a very friendly woman named Angelica who was very knowledgeable and helpful. We are very satisfied with our experience and would recommend this business to anyone looking for furniture.

Daguy was great he spent a lot of time with us with no pressure

Fabulous. Meleek was amazing. He’s the best

My Friend and I Just purchased two mattresses from this Store. Our Associate, Maleak Jones was extremely professional. Maleak took his time with us to aid in our decisions. We really appreciated his friendliness and knowledgeable salesmanship. We will definitely be sharing our positive experience with our friends and families.

One of the worst experiences I've had. The salesmen and everyone in store are great, but after we ordered it has been a nightmare. First off we chose ashley furniture because we didn't want this headache. We spent near $10,000 and on a pair of couches, a sectional for the basement and 2 mattresses with bed frames. Fast forward 2 weeks and the couches, along with one mattress is being delivered. The other mattress ended up being on back order which we were informed a few days before the delivery date. The 2 couches in the living room were easily delivered along with the full size mattress, then the sectional (which I measured the hallway several times before ordering and knew it would fit) comes and they get everything but the corner piece into the room. They were trying to fit it through with the curve against the wall, damaging the sheetrock several times, all they had to do was turn it around. They tell me it needs to be taken apart and I talk to their supervisor about them bringing it back to the warehouse and having their team remove the back of it so it would fit. Fine, $180 charge, agreed they left. I go into the back yard and see the piece sitting out there with it going to rain that night. I call my brother he drives an hour and took us about 3 minutes to get it into the room that it didn't fit. A few days later the bedfranes arrive in boxes that looked like they were having a throwing competition with. What do you know, both bedframes are damaged and the one is missing a leg. A week later the final mattress arrives, great. They come rolled up vacuum sealed so I have them leave it in the living room while my new bedframe from RAYMOUR AND FLANIGAN is being setup. A few hours later we move the mattress up and open it, SURPRISE, it's the cheapest $800 mattress that they sell. We spent over $2000 on the mattress we ordered, now we have the replacement mattress being shipped after waiting another 3 weeks. I called to ask about the cheap mattress that is here and told them that I wanted a supervisor here when they remove it because now the house it fully furnished and they will be bringing it past 2 TVs, and the lady at the warehouse got an attitude with me about how their movers are professional, and it won't be a problem. In the next sentence she asked me if I had rope to tie the mattress in half for them. I'm sure this will go great tomorrow. Conclusion, ashley furniture is not a great company anymore and I would never recommend this company to anyone.

Assisted by Daguy. Great guy and very attentive to our needs. Really fantastic i prices and style.

The staff was more than helpful Marlon and Daguy were very knowledgable and we were able to furnish most of our home in one place highly recommended them at this location

Angelica was great. Knowledgeable and professional.

John was amazing to work with!!! He was super patient and had such an amazing attitude! Thank you John for helping my husband and I pick all the furniture for our new apartment !!!

Very nice service from John Bailley

Had a fantastic experienced ordering my furniture from John at Ashley’s. He is very attentive, polite and not a pushy sales person which is what I like. I feel uncomfortable when sales people try to push things I don’t need but John is the perfect mix. I definitely recommend him. Now to wait for the delivery and hopefully everything goes well on that end.

I went to Ashley’s store and outlet to buy a bedroom set for my daughter. We worked with Angel who listened to our needs and found us the perfect bedroom set. Angel went above and beyond to make the experience enjoyable. Let’s just say my daughter left the store very happy. We can’t wait to receive the furniture!

Had a great experience. Very professional and patient

Professional, caring and the associates goes the extra mile to understand your needs and concerns. Especially to make sure from your perspective. Then as professionals, they know how to direct you the best products to meet and exceed your expectations. Another point I appreciated is the fully explained the use and care of the furniture. Highly recommend.

Very helpful staff

Great help at the store, Jon was there to assist me with finding furniture for my apartment.

Ashley furniture in carle place Anna and manager is so Rude. They gave me so hard time.

Just bought a living room set and end tables and coffee table and I had a great experience Derek was a phenomenal sales person very professional and took all the time we needed to help us pick what we wanted very happy excellent experience I would definitely recommend dealing with Derrick and the store itself in carle place

Had great experience today at Ashley furniture. Daguy and Marlon were great salespeople and helped us get a terrific mattress and platform bed . They did everything possible to make sure the mattress we got was good for my husbands hips and back. Hoping the delivery and the mattress are as great as this experience.

Amazing customer service!! John and Christopher worked with us. We bought a sectional!!

Shelle is professional, personable, and really made this process seamless! Shelle was a delight to work with ; We will definitely be back because of her!!

Daguy was excellent!

John was fantastic! He was very easy to work with and very patient with my elderly parents. John was very knowledgeable about Ashley’s products. He explained everything in detail and presented us with all options and helped us make the right decision. He also went above and beyond to provide us with discounts and freebies. Thanks so much John! Greatly appreciate all of your help!

The staff at Ashley always goes above and beyond for their customers. The store has a warm feel to it and DaGuy did an amazing job assisting us today. We recommend the Glen Clove store for exceptional service.

Overpriced, lots of fees one of the items was damaged upon arrival that we didn't notice it right away, as they didn't install it, so we left it in the box. They wanted to send a technician. How do you fix a mirror that has a blemish?? It was also hard to get in touch when there was a problem/change needed for the order. our order was shipped in parts, instead of one order, which caused me to have to tip them twice and be available for two days, which was annoying.

My family and I had a great experience at this store. Derek and Christopher make you feel that your best interest is a client, is their priority. Outstanding customer service!

Great variety. John helped us choose our couch for our new home. He was friendly professional and listened to what we really wanted. Would highly going to John again for anything we need in the future and of course this store! Thank you John! :)

(Translated by Google) Best decision to buy from Ashley 100% happy. Excellent attention (Original) La mejor decisión comprar en ashley 100 % feliz. Un excelente atención

Shelle was outstanding and a huge help

Words cannot express the sheer professionalism, accommodation and patience of the Ashely furniture staff. From start to finish each employee was respectful, attentive and knowledgeable. Angel, Mark and Chris made everything seamless and stress free, whether it was selection, pricing or final purchase. Each one of them knew every minute detail of the furniture, answered any and all questions I had and went well above and beyond to ensure I was satisfied with my purchase. I highly recommend purchasing from here and a special thank you to Angel, Mark and Chris for their help!

John at the Carle Place store was wonderful. So polite and professional. Very willing to check on information and so extremely helpful. I was able to complete my order and delivery arranged within 15 minutes of my visit. I’m grateful to him and his service.

I purchased a sectional set in 2021. I was told the entire sectional sofa was 100% Genuine leather. Unfortunately, the sectional is now pilling and looks horrible. I went back to the store today was advised that only the back of the chair is leather. This very disturbing as I spend over $4,000. Customer service advised I would be refunded $200 for the warrant. Everyone needs to be aware of this store as they provide customers with information that is incorrect to secure a sale. I am extremely disappointed with my purchase. I am now considering taking legal actions as the invoice stated - Genuine leather.

John Bailey Jr. was amazing. Gave us space when we wanted and help when we wanted it. Answered our questions with expertise and helped us figure out what would work best for us. 10/10 would buy furniture from him again.

I was sold two defective mattress and a dirty carpet that I never saw because it was rolled up. I am very unhappy

Great experience, Thomas was amazing to work with

From the moment we entered till the time we left we were just amazed at the salesperson professionalism & inventory in the store.We were just going to look but we endeding buying thanks to Derek the salesperson.

It was a smooth experience overall, from selection, purchase, and delivery. Thanks to Julio who made the transaction quick and gave us straightforward options to help us decide on picking our couch and carpet. My wife and I loved it!

Angel was extremely helpful with us making our decision today, he was knowledgeable of the information regarding the purchase we made. I will definitely return to this store for my future purchases… Thanks Angel

We were greeted by Ana and her patience and knowledgeable assistance helped us to make a decision much faster than we expected. The Manager Chris assisted with mattress purchase and answered all of our questions, which helped us to make an assured decision. Grateful for this team! Thank you Ashley- Carle Place Store!

Shopping at Ashley couldn’t have been a better experience. We had to furnish our whole house. They were patient and kind and couldn’t have been more helpful. We will definitely back for other things we need. Huge thank you to Laura and Chris for all of their guidance and help!

We visit this store for the first time ever when shopping for sectionals sets at other stores around the area. We were impressed with the selection of furniture and the attention received by Kaylee, she was very patient and easygoing, totally NO pressure or rushing us, customer service and prices convinced us to buy here. Will update delivery when we receive the sectional. Delivery was perfect an on time. The guys took care of setting the sectional up and to clear all packing materials.

I had an amazing experience working with Julio Argueta. He took the time to show me several pieces that were present both on the floor and those for shipping through Ashley's warehouse. He was extremely patient and provided me with a wide variety of styles available in several price ranges. I am very pleased with my furnishing, now thats it's all completed (bedroom, living room and kitchen). I want thank both him and the staff for helping me with pricing including finance options, as well as the shipping company (which delivered everything on time and helped assemble a few of the pieces as well). Look forward to returning again when I'd like to add additional pieces to my place! All the best, Talal

Had a seamless experience. Nice show room, no hawk-like associates and Angel really took good care of us. Saw a few options we really liked and ultimately pulled the trigger same day.

Loved their prompt service, great quality, excellent customer service ! The company was accommodating when I needed to reschedule my delivery due to contract work being done in my house ! When I was ready for my delivery I was informed expeditiously & deliver was flawless ! Staff & delivery personnel were outstanding & courteous and professional ! Highly recommended! I’ll be back !

We just bought the Maggie couch sofa and love seat from Ashley today and we’re so excited to get it delivered. Mark was the associate helping us out and he was amazing. I can see that he was truly passionate on what he does and was extremely helpful with our process on our living room situation. We would 100% buy furniture here again just for the customer service.

Fast, easy and convenient. We were in a short time but found our couch. Process was pleasant and friendly.

Store associate was helpful. Selection in the store was OK. We were looking for higher quality pieces and could not find many. Delivery team was good and kept me informed of the delivery. Return policy is horrible: the mattress and box spring bought came 1 day earlier than our bed and we did not realize the bed did not need a box spring. Tried to return this un-used product and was basically told tough luck. Other stores allow you to try a mattress and return it if you don’t like it, not here. I won’t be buying from here again.

Derek is great!!! Helped us with everything we need!!! 10/10

Great service, professional and neat and clean

Everyone go to the salesman named "BO"very full of information not pushy very patient and courteous!!

Very courteous and caring staff. Highly recommend wheelchair accessible floor. Kay was amazing and very helpful!

Horrible Poor customer service. Manager is awful. I'll Never buy from you again!!

Awesome experience. The associated were friendly, knowledgeable, helpful and honest. I'm definitely coming back. Thanks Angel and Ana

Worked with Derek and my whole experience was wonderful. I would recommend him to everyone!

An excellent service at this store awesome Manager

Angel is the best about customer service. Highly recommended. Ashley is the best.

Searched in five different places and found that Ashley had exactly what I wanted. Great sales representatives!

I had the pleasure of coming in 7/3 and working with a young lady name Shay. For starters the store is beautiful and I love how I was offered water, coffee or tea didn’t feel rushed out like I usually do in other retail spaces. She was amazing to know she just got hired shows the rigorous training you all go through. She made me feel so comfortable I can’t say the last time I had experience like that in a retail store, maybe pre Covid. Great job will be costing Carle place again keep this gem around she’s destin for great things!

Such a great experience in Ashley on a Monday with sales woman Shelle. She was sweet and informative and not the least bit pushy. We will be returning to work with her in the future!

Amazing experience! Thank you so much for all of your help Derek!

UPDATE 11/30/23: Claim was approved over 2 months ago and still no refund. Not sure why the customer need to chase for 6 months for an error made by the store. Be very careful and read entire invoice before signing anything in store - DO NOT LET THEM RUSH YOU. Sales rep Peter sold us a 6pc reclining chair, 5 pc bed set, as well as a TV Stand and fire place insert. He added on a 5 year extended warranty plan to all items without clarification. Any item bought "AS IS" aka floor model is NOT covered by ANY warranty plan (1 year manufacture nor 5 year extended) One of the automatic recliners arrived broken and we were still dealing with customer service for 2 months now being passed along because no one will take responsibility. The bedframe and fireplace arrived damaged as well. The delivery guy took the broken item into the truck, PAINTED OVER THE DAMAGE and tried to pass it off. We returned all items due to the lack of trust and integrity. I did NOT receive my refund for the returned items and I called the store weeks later to follow up. After weeks of chasing, I asked to speak to Peter who has yet to return my call. The lack of care in service is appalling. The Ashley's customer care rep told me specifically the Peter had misinformed me of the qualifications of the 5 year warranty and I had purchased a non applicable plan - still working on refund for this. We've had better luck purchasing replacement furniture online and putting it together ourselves. Extremely disappointed that such a large company could have so many issues.

Shellie did an amazing job, she made the entire process easy I highly recommend her

Derek was great, super helpful and kind. He provided answers to all questions I asked and wasn’t overbearing while I shopped. Loved the customer service and love my new couch!

(Translated by Google) The sofa set arrived on the morning of the 24th. color. I like all the designs and it goes well with the interior of my living room. However, the cushions and decorative pillows that store salesman Julio said were included in the sofa set were not delivered together. I hope that the promises made in the contract are kept well. (Original) sofa set 가 24일 오전에 도착했다. 색상. 디자인 모두 마음에 들고 우리집 라빙룸 인테리어와 잘 어울린다. 다만, 매장 세일즈맨 Julio가 소파세트에 포함된다고 했던 쿠션과 장식용 베게들이 함께 배달되지 않았다. 나는 계약시 약속한 사항들이 잘 지켜지기를 바란다.

The two gentleman that helped me Bo and Chris were excellent. They were very informative and very helpful to deal with. Four stars!

Derek was a pleasure to work with! He made my shopping experience very comfortable. He was not pushy whatsoever and I bought a beautiful couch. Thank you.

Delicious coffee and great representative to help with choice of the products

My husband and I went furniture shopping because we were forced to get rid of our sofa during a move because the movers couldn’t get it up to the apartment. We were greeted by Angel who made sure we got the best information. Arlette was amazing in assisting us when choosing a sofa. She was so understanding, patient, and informative in helping us make a decision. She made sure to get us the best deal and was very understanding and took the time to address our questions and concerns. I would recommend Arlette and hope to go to her for any of my future furniture needs.

Khadijah was great!

very good customer service. Prices are reasonable.

Mark was an absolute pleasure to work with. He was knowledgeable about the products and his customer service was excellent!!

Friendly, efficient service made buying new furniture stress-free. Derek let us know about all our price options and there was never any pressure. Happy with our purchase and our buying experience!

Lawrence was our salesman. He helped us to make an informed decision. We look forward to working with him again.

It was a great experience shopping with you Bo will be coming back

Everyone was friendly, professional, knowledgeable of the products.

Furniture was delivered while we were not home. Fire pit table was covered once we got home and I did not think to inspect it. Once we opened it up to use it the first time, about 3 weeks after delivery, we noticed it was damaged on all 4 sides of the fire pit table. Ashley refused to rectify the damages because they weren't reported soon enough. Very sad to spend $6,000 on outdoor furniture and it gets delivered damaged and they cant rectify the issue. What makes it even worse, they had me submit the claim and go through the whole process, submit pictures, etc. Just to call me and tell me it is not covered.

Shelle very helpful and extremely happy sweet person to talk to

Very good

Best sales team I've met with while buying furniture/mattresses. I felt like I was dealing with someone concerned about getting me the right product more than moving a specific item. Thank you,

Sales staff were sensational!

(Translated by Google) An excellent attention, I recommend this place 100% (Original) Una exelente atención, recomiendo este lugar al 100%

Clearance has great deals

Derek was super friendly, very informative and a great help to help us find what we needed on the floor!

Mark was very nice and super helpful! Thank you for making my couch choice process easier!!!!

Please do not place an order with this store . I’ve had issues with my home delivery order spoke to Imani an operations representative and when I tell you, her attitude? Disgusting. No help at all, real rude, short answered and passive aggressive . Please avoid this experience at all cost with this over priced store

Good collection

Candice was the best! She was patient and walked us everywhere to show us all our options. Made this process so simple. But everyone at this store is super helpful and knowledgeable. Delivery was quick and they cleaned up after putting everything together.

I knew what I wanted because I found it online. Upon arrival to the store I was told a different price. Pete the sales representative matched the price and made things nice and easy for me. Happy Customer

The experience at this Ashley Furniture location was exceptional! Mark had helped us throughout our visit and made everything simple and easy. He took his time, was patient and understanding towards what we were looking for. We were able to find everything we needed smoothly. We also had great help from one of the pricing specialist (cannot recall the name). Overall we had a great experience and will definitely return to this location in the future.

Great experience. Our customer rep Arlett was amazing at explaining everything. As well understanding our needs and concerns.

Thank you so much Khadijah for a wonderful 5 star experience you provided! We are so happy we met you and you were so helpful- we are so excited for our new couch! Your positivity, professionalism and great energy made our day! And thank you for going above and beyond getting us best deal possible!

Beyond wonderful!

First time visiting this store - after searching for almost a year finally found what i wanted. Not only did this store have a nice selection of varying styles to choose from but pretty comfy furniture at great prices. The sales team is very courteous, extremely helpful - not pushy or intrusive at all. Will update after delivery! Update: happy with delivery - they were on time and very good about calling when the delivery was 10 minutes out and driver called when they arrived. They came prepared and worked quickly.

(Translated by Google) Super attention very good .. (Original) Super la atención muy buena..

We had a great experience with our sales representative Evelyn. She was very informative, very polite and professional. Evelyn answered all of our questions and any concerns we had. She made us feel welcomed and will will definitely be returning to buy more furniture with her.

Answered all my questions. Very polite and helpful.

Angelica was an amazing representative she was respectful and very attentive. She took the time to discuss with me my budget and the setting the furniture will be for. I work with disabled individuals and she made sure she recommended ideal functional options at an affordable price. Also making sure to recommended the benefits of adding the warranty. There is no doubt I will be returning to your store I will love to interact with her again for my future purchases. By the way all of the employees I encountered were also very accommodating such a warm welcoming store. Thank you again!

Don’t even bother browsing or doing business with this store/company. Bought a specific sectional and THE MOVERS damaged the piece. Put me on the phone with customer service gave me the option to keep it and have someone come to fix it. I opted to decline the piece because with the damage they would need to replace anyway. Fast forward to 5 phones, a visit to the store, texts with the salesman, a call from the manager and customer service — nothing was done. THE MOVERS AND WAREHOUSE put the wrong piece in the computer that I declined… EVEN THOUGH I SPOKE WITH CUSTOMER SERVICE FROM THE WAREHOUSE ON WHAT PIECE. It took 2 WEEKS to then get that one piece THE WHOLE REASON I BOUGHT THIS SECTIONAL, to arrive at my house. It is now 3 WEEKS since I’ve spoken with Marlin, apparently a manger (but the lady in the store state md Racquel was the manager???), to get back to me about refunding the one sectional as well as the delivery fee they made me pay $500+ for. Do not waste your time, money, or effort… you will be disappointed & left with a headache. Buyers remorse is real on this one! I wasn’t even going to post a review because I feel one bad experience should not ruin a business but based off other reviews, this business sucks. UPDATE: they(the customer service email given AFTER POSTING A REVIEW) offered me $100 for the inconvenience. BARELY EVEN half of the delivery fee. YALL CAN KEEP YOUR $100 and bad business.

Had such an amazing experience with Evelyn today! She was absolutely the best. She listened to our every question and concern and she was very patient. She’s also very knowledgeable and attentive. She helped us find all the pieces of furniture we were looking for. Great experience overall.

I purchased 2 lamps over a month ago at the Carle Place location and have been back 3 times to pick them up with no luck. There is definitely a communication breakdown here between the warehouse and the store. No one seems to know what’s going on and without a “visual manager” (not even sure what that is but if they are important they should be working on the weekends) in the store no one is able to track down my order. They will be delivering them to my house this week. Fingers crossed!

Great personalized service!

Beautiful furniture

Both Pete and Samuel are very friendly, patient and give professional advice. Happy experience shopping at the Ashley.

Delivery charges are much higher comparing to other shops…

Extremely pleased with the service that Justin provided. It made the experience streamlined and easy. He was exceptionally knowledgeable and helped us make smart decisions!!!!

Our visit to the Carle Place store today was a dream. Jeff helped us, and he was knowledgeable, curious and very nice. A real gem!

Arlet was wonderful!! So kind and knowledgeable. She explained the whole process and made us feel so comfortable. Will definitely be coming back to shop with her!

Customer service is disappointing...I purchased a couch in 2022. Not long after the purchase, there was a problem with the loveseat. The loveseat can be reclined and is electric. However, it is stuck open and we weren't able to close it. I had purchased the warranty so I set up a claim. They use a third-party service called 5starservice. The claim was set up on 8/2022. At first, we had no problems. They sent a technician out to fix the couch. Someone came and did the repair. The fix lasted a week and then, we had the same issue. I called in the same month to let them know we are having the same problem. I was told they are going to order the parts that are needed and then would arrive in 8-12 weeks. I never received any parts. I followed up in October and they said my claim was closed and denied. I never received one phone call about this. I had to argue to let them know that they made the mistake. We had to set up a new claim in October and I am still waiting on the parts approval for the order. It's been six months...Each time I call they keep telling me that it is still being worked on. We were excited about our new furniture when we bought it but, I don't recommend them anymore.

Just left Ashley’s of Carle place LI. Although we didn’t get what we wanted I have to say the service of the staff, particularly from Jeff was impeccable. Very friendly and personable. We spent an hour trying to find what we needed to no avail and not for lack of trying. We will definitely return. Thank you Ashley’s!

Derek was very nice and helpful.The area is very nice not cramped at all and all pieces are beautiful

(Translated by Google) It is useless, it sells things and they do not give them complete (Original) No sirve para nada vende las cosas y no las dan completas

They tell you have items in stock then they don't deliver them and don't even update you. When you call them over and over they don't return your call even though they promise you they will. When they do deliver your items half are broken and the delivery people give YOU an attitude for returning them. The sales people cry to you that they only get paid commission then when you have an issue they disappear. See pictures with defective furniture. It's one. Big. Scam.

DERECK sold me a childs bed frame that was broken, he said dont bother driving all the way back to the store to return I am going to give you a refund for the frame dont worry about it. And because he didn't put notes in the chart We never recieved such refund. And when I offered to drop it off he says over and over again let me look into this oh I'm with a client, oh I dont have an answer for you. Well dont speak out of your A*** promise customers something you can't give. Don't sell broken furniture either, for children to sleep on.

Had the best experience with Arlett! She was super helpful.

It's was great 👍

Arlett was AMAZING and knowledgeable. She knew exactly what my fiancé and I wanted and was very honest and upfront about all of the pieces. She also has an amazing sense of style so if you’re between colors or designs, she’s your woman!

Peter was very knowledgeable and helpful. We felt very comfortable selecting the new mattress and bedroom set.

Arlett is amazing. She helped me and my friends find everything we needed from pillows to our new kitchen table. I’m so excited and happy to keep building our living spaces with her.

Arlett is ABSOLUTELY AMAZING! She is so knowledgeable and has helped me tremendously. She has made the entire process so fun and seamless.

Angelica Orfaly hands down created the best experience picking out all my furniture. She was able to identify my exact needs and what I was looking for. I was able to find everything I needed for my new home!

My fiance Trish and l Abner were at Ahley's In Carle Place, we were shopping for new Funiture for our living room. We pretty much knew what we were looking for, we were greeted by Evelyn one of your associates. She was incredibly helpful and was very knowledgeable, she was assisted by who we would assume was a senior associate, his name was Marlon. They both were incredibly knowledgeable and helped us out tremendously with the financial options. Trish and l ended up buying 3 great prices from Ashley's

Customer service was very good and so was the price.

Arlett is very informative and friendly. She helped me with my dresser and might stand. I would recommend working with her with your needs.

Arlett is the best and so friendly everyone go to her!!!

I enjoyed the assistance Pete provided us. He was very helpful and helped with our purchase

young lady very nice and pleasant, very help and show me lots of options I enjoy talking with her will send my friends her for her to helpful

The sales person Derek was very helpful,polite and knowledgeable.

Pleasure shopping and purchasing from Ashley. Entire experience was a pleasure from walking into the showroom until delivery. Highly recommend.

It not the best

Sales people as well as Manager are friendly, helpful and knowledgeable. They take a personal interest in the customer and are willing to explain and accommodate you in any way possible.

Mike was amazing showing us Everything and explaining in detail the cost and savings of our new sofa.

Very happy with the service and delivery

Very professional, would recommend and also use again.

Great

Hi, Sales person, Mike is great, he is really cooperative, Thanks to Mike and all members, Specially Thanks to Mike,he can lead the business more up Thanks

Dan, Marlon and Jordan were all great super patient and attentive. They were all very thorough and helped us with our purchase until we were satisfied. Special thanks to Dan for helping to bring our experience full circle.

Definitely a great place when it comes to pricing. I would definitely recommend this place to my family and peers. We were assisted by a young woman name Jessie who was very respectful and professional and she helped us out a lot which my wife I gratefully appreciate it. I will definitely be back

Derek was very helpful and did the best he could to give us the best deal on our sofa! Can’t wait to enjoy it

Marlon and his staff are are extremely professional and polite.

It was an awesome experience. Pete was so helpful and knowledgeable. We found the perfect couch for our new apartment. 10/10 would recommend.

I love that all the people are so caring about your needs.

Maurice was great. He was very professional and answered all questions in the process. I would highly recommend going to the Carle Place location.

Excellent customer service and delivery!! My family and I are very happy with our purchase!

Great customer Service.

Ana was amazing.

Great store!

Derek was so attentive to our needs and found us the perfect sectional for our home. He was so patient and kind. If you want an honest opinion and have specific needs definitely find Derek in this location to help you out.

Love shopping here! Tony is great. Thanks!

I can only report on my shopping experience thus far. Haven’t received my piece yet. My TA, Pete, has been excellent and patient - making sure I selected something I will hopefully be very happy with. I am confident I will be.

I had a great experience with my sale person . She was very helpful in showing me what I was looking for, spent time searching for the bed I was looking for and overall very pleasant and patient. Thank you Ashly for great service .

Ana was wonderful to work with! She took her time, didn’t rush us as we chose a new mattress. Chris was very helpful as well! Everyone we met at the store was very friendly!

Had a wonderful experience here. There was great customer service and you are greeted upon entry. D.C. was awesome and very patient with me and my needs. I first came with my son and we were offered a hot chocolate while we looked around. After picking a the couch I wanted, going home to get the proper measurements, I came back to D.C. and Kiki and sealed the deal. Thank you for the experience 😊

Excellent customer service and thorough delivery that took just two weeks. You hear horror stories about supply chain issues. Not with Ashley. Quick, easy, efficient, thorough.

Marlon was exceptional. Will continue to call on him for all future needs. Stores like Bob's can't compare with the quality or knowledgeable staff of Ashley

Jesse was awesome. Very knowledgeable and not pushy. Highly recommend!

Derek was awesome! He was kind, professional, knowledgeable and most certainly an asset to the the Ashley corporation. I highly recommend this place. It was a great start of my day.

Had a great experience and the living room set looks amazing. The in-store and delivery teams were great. Definitely would recommend everyone to Ashley.

Very proffional sales people.

Sales person was very Nice and Knowledgeable of the Full Size Matress I Bought..The quality and price was a win win deal..Thanks to the Carl Place Outlet for assisting me on my purchase..

Carnaby 5-Piece Sectional with Chaise Super disappointed with the quality of the product that I purchased from this store. I’ve only had the sectional for 3 months and the cushions are starting to sink in. Additionally, the chaise portion of it makes a loud creaky noise and feels like it’s going to break each time you sit on it. Save yourself the time and headache trying to get everything fixed under the 1-year warranty. It still feels the same after having someone come out to “service it”.

Great service Fast delivery wonderful experience

2nd purchase. Great prices and delivery in a few days not weeks or months like other places.

The sales representatives were extremely friendly, accommodating, knowledgeable and a real pleasure to work with. They answered all questions and concerns with professionalism and charm. This was a great experience.

We had a great experience here. Met with Jeff at the door and he was on point. Will spare the details but we are able to spot a furniture option for the bedroom and moved on to a mattress selection, where we met Ana. Ana was very knowledgeable and pretty much knew with we were looking for. We did pivot to another set of furniture because of our mattress selection but we were very successful in doing that. Excellent experience here! Looking forward to having better sleep!

Visited Ashley’s in Carle place after shopping all over to other furniture stores and going to multiple Ashley’s locations. After meeting Derek Cherney I decided to purchase a couch. He was nice, patient and honest. He made the shopping experience much better. I will definitely be a valued customer thanks to Derek. Anyone needing any furniture should go there and ask for him. He really took care of us!

False advertisement/ scam. The manager was very misleading when selling me the platinum warranty for our couch. He told us it’ll be hassle free claims and repairs are done in house. We were never given an information booklet with the full terms and conditions of the plan. When we tried to put in a claim after my child drew all over the couch, the company (which is outsourced, not from Ashley like told) refused to replace the cushions that were damaged bc it was in too many different spots , nulling the warranty. Such a scam, hopefully this review will help others from getting fooled as I did

Ana was amazing!!

Ashleys prices are Excellent, the sales representative was friendly , patient and professional . The delivery drivers were patient and polite as well. Delivery was on time!

Marlon at the Ashley at Carle Place is very professional , knowledgeable and friendly. His customer service is excellent

Very good store and friendly staff.

Very friendly experience salesman Jordan is the best.

Our salesman Donald was a great help and thank you for the service

Staff was very welcoming. Jeff was a great salesman. Took his time, didn’t pressure us to buy. All around nice guy. Great Experience overall

Candace was extremely helpful and knowledgeable. This was our 5th furniture store we visited and she's the only one who knew exactly what we were looking for.

I’m amazed with this store and their great team … it was my first time visiting this store and as soon as I walked in, it felt like a warm and friendly environment. A guy named Robert (Bobby) welcomed and attended me and he was very kind and patient with me 👍🏻 excellent customer services …. I explained what I was looking for and he made sure to show me the different types of couches they had and helped me figure out which one would be ideal for my parents. He was very attentive and made me feel even more excited to purchase what I was looking for. He made my experience at the store amazing and my parents gratefully received their couch with only 4 days after I ordered which is amazing 👍🏻 and the quality of their products and prices are spectacular…. I highly recommend them …. For sure I’ll be back soon for more 😀 all the best and again thanks for all your help!!!

Ashley was a great experience from showroom to delivery! Derek C at the Carle Place store was incredibly knowledgeable, helpful, and full of great recommendations! We are going back for other furniture soon and will work with him again! Ashley styles are just what we need and the prices are super reasonable. Other friends had recommended Ashley to us after looking at ridiculous prices elsewhere. We want to push the recommendation now to others to go to Ashley!

Candice was the reason we decided to buy at Ashley’s. Prior to meeting her, we had gone in the store on a Monday night and we did not feel a very welcoming vibe. So when we decided to try the store one more time, we were surprised at the kindness and professionalism of Candice, and then Ana! Both were amazing at ensuring we were well cared for with tea and that our selection of couch would fit in our home. Would definitely recommend doing business with this Ashley’s and make sure to talk to Ana and/or Candice for great customer service!

The customer service team and delivery men were all very courteous and helpful to our needs. But we will never order from Ashley Furniture again. First of all, our sales representative did not inform us that everything purchased is NOT returnable. We ordered an extremely expensive motorized base. We were very unhappy and uncomfortable sleeping on it. We called to return just the base but Ashley furniture would not accommodate us with a refund or echange. Mywhich we only had for two weeks but after several phone calls and a runaround from this company

Really enjoyed buying a new sectional for our new renovation. The salesperson, Peter, was very patient and helpful. We worried about the furniture fitting through the doorways and he told us to take pictures of the pathway the furniture delivery needed. His friendly manner was just what we needed having been to several other furniture stores. The price was great too but the friendliness mattered more. Thanks.

Excellent customer service from the store to the delivery. Beautiful furniture and Great prices. I highly recommend!

Great Customer service, thank you Derek Cherney for all your help!!!

Great customer service. Best in town.

I want to say that Marlon did an amazing job assisting me and was very very patient with me. I appreciate him so much that I will come back and purchase the rest of the items needed for my apartment. Today was my 1st experience with Ashley Furniture and will not be my last.👏🏾…. My L-shape couch arrived in 6 days…

Good service

The sale person was great. He was very helpful.

Ashley's was first store i went to to look at for my couch and love seat . Josh was patient and knowledgeable. He steered us in the right direction. Pete was there for when I returned to purchase the sofa and love seat he made it easy and seamless. Helped set us up with a delivery date . I definitely will come back again .

Jeff was really helpful listened to all our concerns and requests, he and his manager Derrick worked to get everything within our budget and satisfaction to finally end our couch search. Great experience

Candace the sales specialist was very kind and attentive. The manager Marlon was also very kind. I would definitely shop at this location again and recommend family and friends

The furniture is decent, but the warranty service may not be worth it as there's a lot that isn't covered... typical warranty service. For 300 bucks, they could at least cover the first claim of it's small enough. Customer service feels like you're a bother to them.

Transaction was smooth. Sales person Joshua explained everything and advised at his best. We definitely recommend shopping from Ashley specially your expensive furniture.

Great service! Delivery was amazing

Great prices, professional service 👍🏾

This Ashley location is a hidden gem. The staff are amazing and the selection and prices were perfect. We worked with Keke and Chris. They are awesome and truly cared about what we needed and weren’t pushy or trying to just sell for profits sake. We had very specific needs and they met every single one. Plus this Labor Day sale is something everyone should get on. Thanks you guys!

Delivery is just a scam trying to force you into paying extra money for the break down services. According to Ashley’s delivery people the same size couch that fit in my house before cannot fit now so I have to pay for break down services. Waste of my time and money. Trash service and trash delivery.

Excellent Service from Tony G. Do not use anyone else, very charismatic and professional.

Delivery was smooth, I received a call prior to arrival and another call as soon as they arrived at my door. The delivery guys were very professional.

Candice and Marlow excellent sale person. Great customer service. Great team. It's very refreshing when you purchase stuff and the sales persons know the product well. Thanks for a great experience.

The team at the Ashley Homestore were extremely helpful during my search for the right couch. Due to Jeffrey and Marlon’s guidance/professionalism, I purchased the perfect sectional for my new home. I am excited for its arrival, but can’t thank the team enough for their help during this process!

Absolutely the worst experience dealing with this store and company. I purchased a living room set and the sofa was sinking within 3 months. We are not heavy people at all. I called to exchange and they have jerked me around for 6 months and now tell me since it’s over a year they can’t do anything. They jerked me for months with emails prolonging the replacement. I’m so upset. I’ll never buy from this company again.

They are very helpful and friendly. Josh and Derick are very accommodating. Josh answer’s all our questions and help us decide on what best for my husband that has a back surgery recently. He knows his products and also he helps us manage the our payment option. The store is very clean, they have great products and everybody greeted and talked to us even we are not their client. Very good team work. Josh is actually quite new in that store but he is very knowledgeable. And we really appreciated that Derrick made my husband cup of coffee even they’re already closing. Visit them and you will not regret it. Highly recommended 👍🏼👍🏼

Great recliner, non leather, made from fabric recliner man made so we don't have to worry about scratches

Derek was great. Gave us all of the help we needed without being overbearing. I'll definitely be back for the rest of the furniture we need

Excellent support from our sales rep Tony at our Carle Place location.... he asked the right questions and helped us find what we needed. Prices were reasonable and delivery times were quick. A very pleasant experience!

Great

Everyone was very friendly and patient! Good experience.

Friendly and knowledgeable

Zaria, our salesperson, was amazing. Service at Ashley is always great.

Bobby was my sales agent. He was very accommodating. It helped that I walked in and pretty much knew what I was going to purchase i just had to make some last-minute decisions, the transaction was very smooth

One of the best buying experiences I've had. Derek and Nubia were warm, welcoming, friendly, informative and professional. They've worked with my wife and I for the best possible pricing. Thank you again Derek and Nubia.

It was a great experience. The associates would even do a mock diagram on their iPad to ensure the furniture made sense for the rooms it was going to be placed. Only downside is sales reps do not give their cards out. It can be a little bit of a hassle to get in touch with the sales reps after I leave the store.

Khadijah our sales rep was pleasant from beginning to end ,while I purchased for my new home. Very very helpful 10 out of 10 Also the delivery guys team of Miguel and MiguelAlas were also phenomenal. Very patient and prompt with assembly and all. 10 out of 20 marks to them. Thank you

Highly reccomended

Very nice great selection and good service

Very professional and no hassle sale and delivery.

Nice & friendly.

Warranty service not worth entering at all. I joined the Platinum Warranty Service when I purchased my dining room table. At that time, the salesperson explained to me that any minor scratches during the five-year period would be covered by the warranty and the table would be almost brand new. But in reality, despite the large scratches, all claims were not approved no matter how many times I made a claim. Our family has to continue to use the scratched table by paying not cheap and useless money for insurance. I consider this warranty a scam. I would like to educate everyone to never enter into it.

Nice and friendly service

Great experience

Back to get new couches, ASHLEY is the right place

Amazing store with amazing help. 1000% recommend

In store service was great with Oshe in Long Island Location. He was very informative and helped me get to exactly what I wanted. His energy is awesome and he has great customer service skills.

My experience with Ashley’s was a great one and I recommend them..My walking the store to the setup of my furniture, was on point…Thank you

Great customer service

Outstanding customer service

Jordan helped me in store with getting exactly the mattress I was looking for and at the price point I budgeted for. Great delivery service too, I'm in a building with no elevator which is always a hassle, but these guys were very kind and made it an overall great experience, thank you!

IF PRICES BTWEEN $1,500-$2,500 ISN'T THAT BAD. U WILL FIND SOMETHING THAT YOUR CUP-OF-TEA. ALSO PAYMENTS INSTALLMENTS AVAILABLE.

Extremely disappointed in the service I received today. I drove all the way from Queens specifically to come to this location and it was a complete waste of time. I explained to the sales rep that I didn't want to spend a lot because the house I'm in is rent. I told her what I was looking for and the price range. The whole time the sales rep is pushing me the warranty plan for an additional $300. I again explained to the sales rep that this was temporary and didn't plan on keeping the couches for more then 3 years. I also explained to the sales rep that I never purchase any warrantys. she goes to work out a price and she comes back almost double of the cost of the couches. I explained again to her this was out of my budget that I already planned in my head. The rep goes back to speak to the manager for better pricing. Before she went, I told the rep please do not include the warranty. She comes back 5 minutes later with a price that's lower by $100. At that point I asked her is the warranty included in this price? she said yes. I immediately thanked her for her time and told her you just lost a customer because you kept pushing the warranty after I told you more than 5 times, I don't want it. As I was leaving the parking lot, I saw Jennifer Furniture and went in just to see what they have. I ended up buying couches over my budget that I had originally planned for and I was extremely happy with the overall experience. They did it right. They made me spend more money, and at the same time I was extremely happy. Win, win situation. As someone who has over 20 years of retail experience in sales and management. I can tell ya, that manager needs to be couched and get up and close a sale. The store was not busy at all. Most of the sales rep were standing around talking to each other and even saw them playing rock, paper, scissor. Be a good manager next time, and great you customers and help your sales people close the sale, not lose it. Listen to your customers needs first, and always. If the customer says no multiple times, understand that the customers mind is already set and doesn't want it. Overall, this was my first time in Ashley Furniture, and absolutely the last. I will 100% go back to Jennifer Furniture because my first time there was also today.

Candice M was a great help and very professional. Would shop here again

A great store to shop for reasonable priced bedroom furniture along with exceptional customer service and delivery.

Definitely needed a new mattress. Our sales guy was Derek... Now I can sleep well and not feel sooo achy in the morning anymore. HAVE AN UPDATE-- only had the mattress for 3 weeks- started sinking already. A tech came and said nothing wrong. Are you kidding me. Will not give us a new one. Now we have to buy a new one somewhere else. Won't use them again.

Darius is awesome! Thanks a lot

Huge showroom of all kinds of home furniture.

It was a wonderful experience. The quality of the furniture exceeded my expectations. Our Family room set has chenille which I love and which I stained already and it came right off w a little Resolve. You cannot even see a mark. It is sturdy yet very comfortable. The delivery service was wonderful too!

Manager was great at this location at trying to get my issue resolved! But overall ashley needs to do a better job at explaining warranty on specific products as it varies by vendors. Also to spend a lot of money on one of kind pieces and some vendors only giving 2 years warranty is ridiculous

The worst experience with this company all the furniture had a factory defect had to wait an extra two months from the date the salesman told me what made everything worse was the people that delivered they scratch my floors please make sure you inspect everything you get from top to bottom because they will tell you it’s too late to help I will never use this company again

Very professional sales person all the way to the delivery people. Very easy to deal with. Scheduled delivery of a recliner and they were on time. The delivery guys even removed their shoes because it was raining out. Can't ask for much more than that! Bravo Ashley.

It was a wonderful experience, I’m glad I walked out of bobs furniture👎🏾To come to Ashley at Carle place in glen cove Mall!!! The staff were very warm and welcoming. They answered all of our questions. They went above and beyond to help us, plus I’m very happy with my purchase, the furnitures are very classy! The staff that helped us were Angelica and Khadijah. They deserve 5 stars and should be recognize by the company ! ❤️⭐️❤️⭐️❤️⭐️❤️ Thank you Ashley!

Derek was very patient and attentive to my needs. He narrow down my search very rapidly for a sofa, of which, is satisfying, and suits my home. I would highly recommend this store for furniture shopping to anyone.

Valentina was very helpful. She even helped with getting price adjustment when we found the same item online for cheaper than in store! Highly recommend.

Bobby, my sales rep was the absolute BEST! He was very knowledgeable and made my first time in Ashley easy and stress-free. Thank you Ashley for having such a patient and pleasant rep to serve your customers.

Very pleasant, no hassle shopping and delivery experience.

Great experience overall.

Shopping for Home furniture was easy quick with no hassle, our sales agent were very professional and made the buying process much easier than expected.

Jordan helped me out and he was amazing. I definitely recommend him and Ashley furniture!!

Derek was incredible.

I had a great experience in Ashley furniture store my advisor Valentina in Carl place is amazing polite and honest she helped us furnished our home and I am excited to work with her again.

This store is amazing. Our sales rep Burt was so professional and made sure he answered our questions and concerns while at the same time not pressuring us while we were looking.

Ran out to the store tonight after Bob’s screwed up my order and gave away my sectional. Sales person Mike was so professional and we told him what we wanted and found us a much nicer sectional for an even better price. Also found an outdoor furniture set that I have been hoping to buy but thought would be too expensive. It’s super comfortable and goes for a great price. We were in and out, this is definitely my store from now on.

Polite, informative and professional!!!

Shopping for furniture wasn’t the annoying part we had a very helpful salesman. We purchased a couch, loveseat and chair, we got the delivery date, everything went smoothly. Not once were we told that the couch was out of stock and would be back ordered ! We did not find this out until the day of delivery when the movers brought in two piece and had no idea about a couch, my husband would not let them leave until they called the store and that’s when we were told the couch was out of stock and back ordered. I can’t tell you how mad my husband and I are about this we feel that this piece of information was held back from us, honestly if we were told that the couch was back ordered we would have kept looking or went somewhere else, we told them that we did not want to wait and here we are waiting and they don’t know when the delivery date will be!!!!

At about 10:55 3/26/22, I walked into your store 11514. I was not greeted by a sales rep. I had to walk over to the sales rep. I chastised her for not walking up to the customer. I told her what I was looking for. She walked over to the Manager's office. He told her I should walk around and someone will find me. I said no, I am an old lady and not wakingaroud. She said she would get me a sales rep,she has a customer. I told her I did not see a customer around. She walked into the customer service room and was talking to a lady. The original sales rep had her hand partially covering her mouth so I could not see nor hear what she was saying. I started for the door. Another gentleman came over, I started telling him what transpired. He said I am here now I will help you. I left. I was too annoyed, My $$ is good at many other cheap furniture stores.

The staff is friendly and helpful. This was a very easy process to get through.

My salesperson Jess was excellent!!! She spent a great deal of time and attention to my concerns as I am furnishing a new coop. Her suggestions were on target and she really worked with me to bring my vision of what I want my new place to look like to life! She made what can be a stressful process much easier!!!! Great store and great staff😊

Crowded on weekends. Most of the collections on display are out of stock or have long waiting time for delivery.

Candice was phenomenal! Her and my 19 month old fell in love. Was in and out got a good deal. When I found out I could have save a little more money by purchasing online Derek the manager helped me out took care of the price match with no issue, and was seemingly happy to do so. However. The 3-10 days to receive the refund on the 10th day when it didn't hit I placed a call. The store called me back and I was informed that I'd have to wait and additional 5-7 days now because they were going to "resubmit" it. To me it's about the good and the bad. But no business ever has any issue collecting the payment right away its just always an issue returning it for some reason should things change. Have not received delivery as of yet. As that wasn't scheduled until on or before the 27th. Hopefully we don't hit any snags there.

There was good selection of furniture in the store we visited. Plenty of sales people to help you. Davon assisted us as we were looking at bedroom sets. He was very knowledgeable about the products they sell. He answered all our questions and explained prices on the items we were interested in buying. Their pricing seems reasonable so take. look if interested in buying furniture. if you like, there is clearance center in the back.

Worked with the manager Christopher T. and was able to get everything we needed fast and without hassle. Complete professional and friendly service, definitely recommend anyone looking for furniture visit the store and see Chris!!

Very helpful and polite

Came into Ashley a few weeks ago and we met Andrew. He showed us great options In our price range. We came back today and Andrew remembered us and pieces that we looked at. Andrew is incredible and very knowledgeable. He was super helpful, without being pushing. I highly highly recommend you ask for Andrew when going to Ashley Outlet!

We had a great experience shopping at Ashley’s. They had a large variety to choose from. Our salesman Tony did a incredible job in helping us pick out our furniture on his first day, and his first sale, working for Ashley furniture .It was a great experience from when we walked in to when we walked out. Thanks Tony!! We’ll be back

prompt service ..Items Delivered as Promise

Derrick was a phenomenal salesman to work with. Love everything I purchased! Basically furnished my apartment at Ashley's 🙂

Mike was very helpful in meeting all of my requests. I am happy to say I bought a lovely sofa and dining room set! Thankyou

excellent service

Beautiful set up, friendly but not pushy sales help. Just a good vibe in store in comparison to the 3 other local stores we went to 1st.

Had the pleasure of working with Mike Montgomery at this Ashley’s location. He was so nice, friendly and patient with us. He gave us our space to walk around the store and assisted us when we were ready to make a decision for our new couch. I would highly recommend you come to this store and look for Mike! He’s awesome!

My husband and I had a wonderful shopping experience today. We simply mentioned what we were looking for, and the friendly sales rep, Valentina Desir, knew immediately what was in the store, and what wasn't. She pulled up on her tablet options based on our description, and she found exactly the cabinet we needed. She also gave us space to browse the showroom and outlet sections, informing us of helpful discounts and promotionals. Her level of customer service has ensured our return business.

Tony G. was amazing! I brought in photos of furniture not from Ashley, and he knew his inventory so well. I was like Goldilocks, and he pivoted with every complaint, all with a smile on his face. I found the perfect piece of furniture for next to my bed for an amazing price. Thank you so very much!

Jesse was amazing!!

I paid extra for warranty service I put in a claim in November In February I contacted warranty service as to why I had no service that I paid for. After a number of excuses the representative admitted that they did not have sufficient techs to back up warranty service. A week later I received a credit memo for the value of the furniture. No one came to my home. I went to the store and met with Kristen Michael, the manager who informed me that she would process my the credit memo. I asked her to keep me in the loop. Having not heard back from her, I called the store three times leaving a voice mail for Kristen asking the person on the phone that I wanted to speak with her. She did not want to speak with me and I learned that my legitimate credit was not processed by Ashley furniture You would think that Kristen would have made some sort of effort.

My salesmen was Darius he was patient & professional with me and very knowledgeable about the furniture I was interested in.

Great service and care about pleasing their customers. Great delivery and customer service communication from beginning to end! Thank you!

Jordan and Derek were very friendly and accommodating. A pleasure to work with!

Had the pleasure of meeting sales person Tony. He was very helpful, and probably has the best memory of any salesman I've ever met. Plus he was really helpful and made my couch purchase very easy. Just follow his guidance and you will be in good hands.

I liked it very much, and I will be back to visit it soon 😍👌

Sale person very helpful and professional

So disappointed. Purchased the sofa I wanted only to be told that it was a extra $160 to disassemble to get up my stairs after the sale had been completed. The salesperson was aware that I had a budget and was already pushing my budget to afford the sofa, having to forgo the 5 year protection plan ( which was less then the dissassembly charge) to complete the purchase of the couch.

Davon was attentive without being pushy and made the whole experience enjoyable and painless.

Loved working with Curtis Thomas. He wasn’t pushy and took his time showing us options, even in the discount section.

The staff was friendly. I worked with Carra. She was friendly, professional and extremely helpful with what I was looking for and patient.

*Review #2 As a follow up of "Review #1", I would like to take the time out to give credit when credits due. If you're going to give the bad you should also give the good. After I left my comments about my poor experience I was reached out to by support team member Austin. He had me follow a couple of steps to further assist me with my purchase and soon after I was contacted by the store location. I spoke with a gentleman by the name of Marlon which was one of the managers. He was very patient and kind. I would like to thank him abundantly. He gave me assistance when I went back to the store as a follow up. Although I didn't get the mattress I initially purchased I did get a matress of the same collection equally as comfortable as the one I first purchased. Marlon allowed me to search for something that I found comfortable and and he gave me the details of when they were expecting the shipment which was the 26th of January. I received a phone call on the 26th stating that the matress was received at the store location and they set me up with a date of delivery which was this morning January 28th. I would like to give a big thanks to the store manager Marlon and support team member Austin for further assisting me with getting a comfortable mattress. *Review #1 If I could give no stars I would. I purchased a mattress from this location back in December of 2021 and they didn't have the mattress in stock therfore it would be delivered. I was helped by Jessina Rivera and her manager.You would think that they would tell you that the mattress I purchased was on back order and would take a very long time to receive, however they didn't. I bought the mattress the first week of December and I was told that it would be delivered by December 16th. I received a call on the 11th saying it wouldn't be delivered until the 21st of December, and then another call on the 18th of December stating that they'll have the mattress in the warehouse by the 30th of December. The 30th comes and I received no notification or phone call saying that they received the mattress. At this point I'm frustrated and I give them a call. The young lady I spoke to starts to give me attitude over the phone because I want to know where my mattress is. She tells me it would be in the warehouse the week leading up to the 9th of January. I call the 8th of January being that the 9th was a Sunday. They then tell me tell me it would be in by or before the 22nd of January. Now I'm upset. I ask to speak to the highest manager and it feels like they passed the phone around the office until the person who seemed the most professional took the call. No help whatsoever. I called today as of January 13th 2022 and they're now telling me the 10th of February. This company service is "bottom of the barrel" and thats me being polite. I hope that corporate sees this and make some changes because this is very low quality business.

Mike was very helpful, as soon as we walked in the store he greeted us. We actually went to a few stores before coming here and Mike made us feel good 👍 and answered all our questions. Thank you

Great furniture, extremely helpful sales person, thank you.

Kara was attentive and her follow up was great, I was in and out. Communication was awesome and offered to reach out about additional pieces I was looking for. Considering the delays in furniture recently, Ashley seems to be back on track!

Stop in and see Jamal he is the man. The delivery team was great also!

Great services Knowledgeable staff

We purchased a couch from the Garden City location in November and have not had a good experience. We told our sales rep it was important to us to pick something out that would be delivered within the month. The lead time for the couch was one of the biggest drivers in our decision. That being said, we purchased a 5-piece sectional and were told 2 pieces would be delivered at the end of Nov & the rest by mid-December. The first 2 pieces were delivered as expected but then we heard nothing from Ashley in December. I called the store to find out the status of the last 3 pieces & they said it would be delivered by mid-Feb! I understand that there are supply chain issues, but I expected Ashley to contact us and keep their customer informed. If they called & explained the change in delivery time & kept us in the loop my experience and review would be very different. Additionally, we wish the sales rep would’ve been more honest about the delivery time. We might’ve made a different decision had the sales rep been more realistic about the delivery date. I escalated the complaint to management at Ashley but unfortunately got nowhere. So here we are with 2 pieces of a couch with no arms for another few months or maybe more.....

Ms.kristen was very helpful and understanding. She attentively listen to my concerns leading to a positive resolution.

Called in regarding an ongoing issue. Called the general line and spoke to a very rude and condescending representative name Jim, who was no help at all. He then transferred us to a store manager - Kristen who was very understanding of the situation and helpful. Would probably use the store again, but the main line reps are rude and useless.

Worst customer service ever! Stay away!!! Their furniture is expensive but very poor quality. The insurance package is a scam. I bought my first and last couch from them 3 years ago. The seams are splitting, leather is cracking. I put in a claim and it was denied. I disputed the denial and have never received a response from the store or the insurance company. Go to Bob’s, they have better prices, quality and insurance!

We had excellent customer service. Curtis was very knowledgeable about the furniture pieces and helped us figure out just what we needed. I recommend going here. They have a nice variety of sofas here as well as everything else.

Excellent service and delivery

Tony G was our sales associate and we couldn’t be happier with his service. He was patient and knowledgeable would recommend you to ask for him!

Will not shop here again. Made a purchase with Oshe Powell who told me my bedframe would come Dec. 15th. Now I'm being told that's not true and that it'll MAYBE arrive mid Jan. Seems like a lack of honesty here amongst sales. In addition, note that if your furniture arrived, it can not be returned. They sent 1 of 3 pieces of my bed set, and now won't take back the 1 piece to return the entire purchase, even though 2 of 3 pieces they are now unable to provide a shipping date. Worst experience with a furniture store.

Great service

DISGUSTING PLACE!!!! TONY IS A DISGUSTING PERSON GET AWAY FROM HIM!!!! THEY TOLD ME MY STUFFS IT WAS SUPPOSED TO BE DELIVERED BY OCTOBER AND UNTIL NOW NOTHING!!! NOW THEY TOLD ME ITS GOING TO BE DELIVERED BY JANUARY 2022!!! THIS IS RIDICULOUS!!!!

Sunny and James were great!

Curtis was so pleasant to deal with he was straightforward and truthful so we waited for him to order the sofa . Everyone was polite and very helpful including Bobby . The Chai latte was delicious. We went to the other furniture stores but the customer service was not as good as here so we decided to buy here.

Very knowledgeable and helpful! Great selection and prices.

I recommend this place. I fell in love with Ashley’s furniture. Their delivery es incredible fast and now My kids can enjoy their beds.

Wonderful service in store. Candice was super friendly and helpful without any pressure or sales gimmicks. The delivery of my item took less than ten minutes. It was only a loveseat, but the crew had it off the truck and setup in my apartment in a flash. Highly recommend.

The shopping experience and delivery were very smooth. My sofa was on backorder for a few months but the salesman was honest with the timeframe from day one and the representatives I spoke to periodically for updates were also direct and honest about the situation. The time it took from order to receipt of the merchandise wasn’t desirable but how the team handled it made the situation much better.

Kyra was very helpful & took an active interest in helping us with picking the perfect furniture for our home! She was pleasant & genuinely cared to help us. Amazing experience, will always look for her when in the store to make another purchase.

Great Experience!! May be a bit pricey but it is well worth it! From the Layout of the store ,the cleanliness to the exquisite customer service , amazing delivery and the products itself. You will not regret it. Definitely will return!!

The guy at the front desk was so great and helped me greatly. I am so thankful he was there to help me fix an issue with my order that had come up. I will definitely be buying from them again!

Our salesperson Devon was amazing. He knew his inventory and delivery dates. He was very gentle and not pushy at all. He was so knowledgeable and articulate. Definitely will be back to him soon for another purchase. And he got us delicious coffee too! His patience was amazing.

Chris & Bobby are both phenomenal men when it comes to expert knowledge in their business profession. Every concern & question did not go unanswered and was addressed. They were patient, kind and accommodating. They were a DYNAMIC TEAM!!! The ASHLEY Store along with the entire company should be Grateful to have them on board because they are JEWELS. Blessings to All of the WONDERFUL STAFF MEMBERS AT ASHLEY HOME STORE. STAY SAFE. HAPPY HOLIDAYS AND HOD BLESS YOU!

Salesman Bobby was great at Carle place location

Ann was an amazing sales person. Patience in abundance and not pushy at all. Answered all questions with a smile.

Kyra has been very helpful with our purchase in making our dreams become reality. She was very knowledgeable about mattresses and adjustable base which made our purchase even easier. She was able to stay patience and help guide us through the process room by room. Highly recommend you come visit glen cove and come see KYRA :). You won’t regret. PS: outstanding first impression and customer service !

Candice was a great help she helped me in every step she answered all my questions she helped me to look for what I was looking for very patient very pleasant I would definitely go to Ashley's again I'll just to have Candice help me

It was awesome and it was a very friendly environment

Definitely a great experience. I had sone delays but Ashley furniture complied with my needs.

Excellent service

Curtis was a pleasure helping us! Seek him out!

The sales associate was helpful, Kin’d and polite. The informations he provided was helping us to know about the product we chose. We are so excited to wait for our delivery.

Candice & Andrew were so professional and accommodating with the purchase of the Enola sectional.

My husband and I went to buy a couch that I had seen online. Our customer rep Derek was wonderful. He was very kind and knowledgeable. I drove that poor man crazy (lol) and he didn’t even bat an eye. Needless to say we got our couch. If you ever happen to go there ask for Derek. You won’t be sorry. Thanks again Derek.

Candace! Amazing ask for her!

Great value and customer service. Find Ana there, super helpful!

After Raymour and Bob's here we found our dream sectional! Bobby was great in helping us find it!Thank you!

Bobby is amazing if anyone wants excellent customer service see him! He is great and actually listens not like Bobs or Macys. Go to Ashley you will not be disappointed!!

The Couch another issue...... They delivered the couch con'd me out of $40 to box a few boxes so they could have more room to bring in the couch. Then they put two gashes in cieling broke my hallway light and took pictures, sent then in and pretended the cieling was like that when they arrived meanwhile the swept the light bulb they broke into the corner of my hallway. By far this is the worst delivery team and my second incident with Ashley's Furniture delivery team.

We were looking for a power recliner for my Husband- We were greeted by Derrick who helped us navigate the best choice for our needs. We were in and out of the store in 30 minutes with our chair ordered.

Tony and Rob were exceptional! Thank you both for a great experience.

Bobby at Ashley in Carle Place was extremely knowledgeable, nice, and patient with my husband and I. He stayed with us and helped us until we found everything that was perfect for us!

My experience in the actual store with the salesperson was very good. So good I was thinking about going back to buy to re do my entire living room. But then I got the delivery team from H--- and I want NOTHING to do with this company every again. I have two small children and my mother has lung issues. The delivery guys show up with no masks. I offered them masks, they made comments under their breath and tried not to wear them. I paid EXTRA for them not only to deliver into the bedroom but also to put the furniture together, and as it was a solid wood dresser they didn't really have much to do. Yet, when my wife told them they were putting it in the wrong place and she wanted it moved the guy said to my wife "I don't have all day lady". You have ALL DAY since we paid you to put it in the correct space! Finally, they had taken the dresser out of the box on my front lawn. I figured, well, they will clean up when they are done. NO! They left the trash on my front lawn so I spent the rest of my morning picking up not only the box pieces but tons of broken Styrofoam packing. If this is the delivery service you are going to charge me almost $200 for, I won't go back. I wonder how much business you have lost due to these two guys?

Kyra and Andrew were very helpful. They showed knowledge of their products and were able to give me customized reviews of each item that I wanted to purchase.

Bought my mattress with Derek. Extremely helpful and friendly. He is patient and will help you find the perfect mattress!

I wish I can give this place 0 stars. This is our first time shopping at Ashley’s and will never return. There is no customer satisfaction with Ashley’s. I went into the store and the manager told me there’s nothing she can do… it’s up to customer service. I waited to find a bedroom set for our master room before settling. I found a set that I really like at Ashley’s. My husband and I went into the store to check out the set. We met Oshe and Anna. Oshe was a great help, he showed us the set that I was interested in plus other sets to compare. Then Anna came along and showed us mattresses. We decided to get a tempur pedic mattress with the adjustable base. My husband and I picked the PRO ADAPT FIRM mattress originally. After deciding we wanted the adjustable base, we chose the ADAPT MEDIUM mattress. Anna agreed and suggested we purchase a cooling mattress cover because the ADAPT MEDIUM does not provide the same cooling as the PRO ADAPT FIRM. Anna who submitted the order, ordered the PRO ADAPT FIRM mattress instead of the mattress we wanted. Ok delivery day comes, we received 2 night stands, a dresser and mirror, and a bed with front drawers. ALL items were damaged somehow. When I told the driver he said a technician needs to come and check it and he’s not taking it back. (one nightstand drawers was stuck, he said it’s supposed to be stuck) But because I was too busy checking all of the furniture I ordered I forgot to check the mattress. I went to the store the next day to get the correct mattress Anna told me there’s nothing she can do. She charged me for a mattress that I didn’t want and there’s nothing she can do I have to wait 90 days to contact tempurpedic to exchange the mattress. The mattress she ordered was $1000 more than the mattress we wanted.. and now I’m stuck with this because they have a no refund policy which was not mentioned during our visit. I am very disappointed in Ashley’s. I am unhappy with this furniture set. There is no customer service or customer satisfaction. I will never be returning here. Oh, and the delivery team is horrible. They picked up the large garbage items but left a mess in my house.

We visited the showroom at Carle Place, NY yesterday and we must say that we got the best customer service representative "Bobby " who worked patiently with us all evening, he showed me all possible options, very professional and knowledgeable, and highly recommended. We have never had this kind of customer service experience at Ashley's before. We were very hesitant when we walked into the store due to our past horrible experiences but Bobby changed our whole experience. We had a large purchase and we walked out very happy. We were not pushed or hounded to come up with a hasty decision. The Manger Robert was also very professional and accommodating. Ashley should have more sales reps like Bobby, definitely a 5 star employee!!!

Candice is so wonderful very helpful I’m definitely coming back for more furniture thank you ‼️

Excellent people helpful plasen

Cara was a huge help to us when looking for a mattress and bed set. She was so patient and genuine she really made us feel comfortable with whatever decision we went with while also letting us know all our possible options. I would highly recommend Ashley’s furniture and ask for Cara!

The sales manager Robert absolutely amazing. Best customer service. Highly recommend 6 stars

Robert was a very good Sales manager explains everything well. I would recommend buying furniture from Ashley’s.

Sales people are very helpful and knowledgeable

Bobby was absolutely amazing! Extremely welcoming and knowledgeable about the products in the store! I definitely recommend shopping at this location!

Bobby was beyond helpful! I was really apprehensive about a couch I loved, I wasn’t sure if it would fit into my apartment. Bobby had a lot of knowledge about measurements & delivery, he recommended I use a “breakdown” service to be sure my couch fit. I’m so relieved, and can’t thank him enough.

Kyra is very pleasant and not pushy. She is knowledgeable and able to answer the questions we had about the products that we were searching. We bought the product that we liked not only because of the quality but also the way we deal with her.

Everything was amazing!!! This is my third purchase! Kyra was so helpful in every aspect of the sale. She helped me select the piece and then patiently helped me with the finances. She is incredible, kind and patient! I would ask for her next time you shop!

It was a very nice experience. We got a good deal on our furniture and the salesman O'Shea, was so nice and helpful and patient.

Candice McKenzie provided great service. She was very attentive and patient during the sales process. She was an absolute pleasure to work with.

Marlon and Robert were amazing I would highly recommend them. They made shopping so easy and they were educated on all the products sold at the store. Thank you both

Today my daughter and I visited Carle Place store. We arrived as the store was about to close and came across a few furniture pieces that we really liked. We asked for assistance and store manager, Robert Astudillo was more then happy to help. Robert went above and beyond to answer our questions and stayed with us almost 2 hours after the store closed to help us complete our purchase. I don't usually write reviews but I felt it's important to recognize Robert. He was patient, knowledgeable and very personable. He never looked at his watch or rushed us eventhough today was his Birthday. Robert, thank you for being kind, honest and caring. You are awesome and I hope that you are recognized by your leadership team for providing the best customer service experience. Ashley Homestore is lucky to have you on board.

Was helped in the store by Candace, who was incredibly helpful in picking out some of the furniture we needed. She did everything she could to answer our questions and show us what we asked for. A real pleasure to deal with her. Later on she brought in Derek when we needed something sooner than the delivery date and he was so personable and helpful as well. We haven’t gotten our furniture yet, so I can’t comment on that, but so far a very good experience.

Candace was the absolute best! So friendly and helpful while looking for our furniture. She listened to all of our wants and directed us to the furniture that fit it best. highly recommend

Candice and Andrew are extremely friendly. They made the shopping experience enjoyable. I didn’t feel pressured to buy anything. They are extremely knowledgeable about their products. I will definitely buy from here in the future.

We went to Ashley furniture seeking to buy a couch that we saw online. We brought the online ad with us and our salesman Devon patiently showed us the couch we were interested in, help us choose between that couch and alternatives. The online price was exceptional and Devon without contention match the price and close the deal. The shopping experience was a lot better than the experience we previously had at Macy's.

I had the best experience with Candice. She met all my needs and gave me the best options. She was patient, friendly and helpful. I absolutely love my purchase and I cant wait to return to have her help me furnish my apartment! It was the best experience I’ve had at a furniture place thus far!

Andrew was amazing. Engaged from moment of meeting. Sailed through knows his products. #ashleyfurnitureandrew

Cara helped us find and pick out a wonderful coffee table! A great experience all around, thank you!

Great buys

I had agreat experience at the Ashley furniture store in Carle place! The minute I walked in, my sister and I were approached by Oshe who asked our names. He was very friendly immediately including to my two young kids who were a bit hyper after hitting our third or fourth furniture store! He took note of the things I didn’t like and the things I did like and after 7 yes of shopping around and not being able to commit, I finally bought a beautiful dining room set!! Then Andrew came and helped come up with a great payment plan! I couldn’t have had a better experience all thanks to both Oshe and Andrew!! They both were so friendly and so kind to me and my family and answered all my questions. They both eased my anxiety about my big purchase and I can’t wait to get it in!!

Low quality!!! The 5 year protection plan they are selling is totally fraud. Don’t bother to claim, they always refuse! Disgusting!

Candice and Andrew were great .made our day . With all the delays on everything everywhere these two sales persons were wonderful . Got whole apartment furnished in notice and best part hardly any wait time for delivery . They were great not pushy but really helpful. Thanks guys Best tom and abe

Great service!!!

Furniture experience was very good. Found exactly what we wanted without knowing exactly. Salesmen Phil was very nice and helpful. Answered all our questions and was not pushy at all and we didn’t even get the feeling of him hovering at all, which was nice. But once we were ready to ask a question/make our decision he was close enough and very attentive.

Purchasing a new bedroom set has never been easier! Our sales associate Davon really made our experience super easy and painless. He helped us throughout the whole process, giving suggestions and ultimately guiding us to our dream bedroom set.

Phil T. Was very welcoming. He also was very professional. He showed me so many options and i felt assured as a guest. I got a great deal on my furniture and will come back to shop here on another occasion.

Went into Ashley Home furniture store looking for a couch. Went into the Outlet part of the store . Tryed a couple of them by sitting down and getting the feel of it. I had help from one of the salesmen’s “OsHe” didn’t feel pressured at all. Loved one and the price was in my budget range. Purchase the couch the same day. A week later delivered right in my living room . Thank you Ashly Furniture! The best.

Technicians did a poor job with assembly. Had to fix it myself. Will avoid buying furniture here in the future.

Christopher T was awesome

Been shopping at Ashley for years . Great service and products.

We had a comfortable experience shopping in store with Khadijah and was able to reach her via phone to make any changes. Originally we purchased our furniture in April and had to change our delivery we had 2 separate deliveries and the delivery guys were fast and friendly! The original couch did not fit and we had to replace it, Andrew made purchasing over the phone super easy and was very patient. Will def recommend the CARLE place store!

I recently visited this Ashley home store and outlet location and received great customer service from Phil! He was so patient and helpful and made my purchase of a couch and dining room set go so smoothly! Highly recommend going to this location and asking for Phil!

I went with my cousin she purchased a couch Cris is a kind and considerate person I recommend going there

Terrible service would never buy from this franchise again or recommend it . We were told by the store manager Robert our furniture would arrive by the 4th of august the latest which was the discussed date that we were apprehensive about because it was 2 weeks after the order was placed but we agreed to it because according to him this was standard time even if the factory itself has to build the pieces..The store manager knew this and saw myself as well as my wife whose visibly 8months+ pregnant and guaranteed us that our bed and the additional pieces would be at our home and assembled by the aforementioned date and be provided tracking..Once we never received tracking we became concerned and had to call Ashley automated services line because Robert suddenly became unavailable and unresponsive to our phone calls..once we received word on our furniture we were told that it would not arrive for another 3 weeks which will be around when my wife is scheduled to give birth and I remind you it’s still not guaranteed on that date this terrible service by furniture franchise and sales manager..would not recommend stay away they are lying to people about delivery dates and selling expectations that aren’t possible..I suggest waiting about a week before submitting a full review..

This location deserves 0 stars. My husband and I were blatantly lied to by one of their managers, Robert Astudillo about when we would receive our order. We were promised Aug. 4 the latest “even if the factory had to build it themselves.” He happily took our payment and never answered any of our calls again. I would suggest Raymour & Flanagan (close by,) or Macy’s Furniture Store which is right across the street and has comparable prices. Their sales people were honest. I am 9 months pregnant with no furniture, no tentative date as to when anything will arrive, and no way to prepare our rooms thanks to Ashley Homestore. For all of the people leaving 5 stars, I suggest waiting a week or 2 before leaving a review. The associates coerce you into giving high ratings before you leave the store. The Better Business Bureau will be contacted if this situation is not alleviated within a timely manner.

Oshe was amazing. He was very personable and knew the products well. He really worked on making us feel comfortable with purchasing our bedroom set. Him and Robert were amazing. He customized our space to exactly what we wanted. He was great to work with. An awesome employee for you guys.

We were helped by Oshe and he was a fantastic help. Very personable and made our experience a pleasure!

(Translated by Google) The worst experience was in April and I still lack a piece of furniture and the worst thing that Mrs. Ana Marques does not answer me. (Original) La peor experiencia fui en abril y aún me falta un mueble y lo peor que no me contesta la sra ana marques.

We’ve been buying our furnitures in Ashley and they always give us the best services. From buying our furniture , up until the delivery process.

We truly enjoyed our experience at Ashley. Our trusted adviser Tara Bailous gave us a warm welcome and introduced us to their whole collection of bed frames. She was very patient and enthusiastic and helped us find our dream bed frame. It is truly our best shopping experience and we will definitely recommend everyone to shop here!

Cara Cornish our sales rep, was very attentive and knowledgeable, welcoming personality, great sense of humor and helped us find a living room we loved and affordable!!!!!

Our Sales person Cara was so helpful and knowledgeable. She went above and beyond to help us find the perfect living room set. I would recommend anyone to go see her at the Carle Place Store.

I've been scrambling to find a couch ahead of an upcoming move and found a great one at this store. Oshe was super helpful and charismatic and made securing the right couch a breeze. Thanks a bunch!

First time in Ashley, nice price and Tony is helpful, most of staff are available recently, good experience!

Derek and Craig are two of the most professional, knowledgeable, and personable people I’ve ever had the pleasure of being a customer of. I highly recommend them both and Ashley Furniture in general.

Oshe and Andrew were amazing! Great customer service, they were very attentive and extremely helpful. They were patient with us while we made our decision and answered all of our questions. Ask for Oshe and Andrew!!

Oshe and Andrew were very pleasant, well-mannered, professional and helpful for finding the right furniture. Went above and beyond to help us..