Ashley Store Farmingdale, NY

Nice team and very professional. Thank you

CJ was great!

Had an amazing experience today with Marisa today. She reminded me of and confirmed my appointment the day before, and from the moment I walked in she was attentive (let me know she was finishing up with a guest, but offered refreshments etc). Once she was ready she instantly pulled up the quote with what we previously discussed and took the time to dissuade any concerns that arose. I was in and out before I knew it with exactly what I needed (Was able to get everything with easy financing). Would highly recommend!!!

The delivery team was friendly and kind. They also arrived earlier than expected which was a very good thing! I could then go about my day. Thank you!

I was helped by Karim at the Ashley’s in Farmingdale Long Island store. He was extremely nice and assisted my family in the purchase.

Had a great experience at Ashley! From the moment we walked in, Karim was incredibly helpful. He was professional, knowledgeable, and made us feel comfortable without any pressure. He patiently answered all our questions and gave us the time we needed to make the right decision. You can tell he genuinely cares about helping customers rather than just making a sale. If you're shopping here, definitely ask for Karim — he's a fantastic salesman!

The workers at this Ashley location don’t know what customer service is. Walked in and for at least 5 minutes no one helped us, while several workers were on the floor fooling around and helping no one else. Finally a worker decided to reluctantly ask if we need help, after a manager-type woman prompted him to. He seemed annoyed to even talk to us. He did not introduce himself nor smile the entire time. He was a bald, skinny man. We told him what we wanted, and our budget, and he proceeded to show us furniture completely out of our budget, knowingly. He then started questioning us aggressively about our living situation which made us uncomfortable. He showed us a quoted price for furniture we were thinking of buying on his iPad and when we kindly asked for a print-out of the quote he angrily said, “You have phones. Take a picture. We don’t do that.” Then, before we even had a chance to discuss and make a decision about the purchase, he started asking whether or not we’ve looked at the other stores nearby yet and started shaming us for even wanting to. He said things like “What, you think you’re gonna find a better deal at Bob’s?” and “The stuff at Raymour and Flanagan is crap.” The attitude and arrogance of this man pushed us to leave Ashley and go directly to Bob’s where we were immediately greeted with smiles, multiple people willing to help, and fantastic prices for better quality furniture than Ashley. We happily purchased from Bob’s and we have the insecure man at Ashley to thank for that. PS: At Bob’s, they actually offer you a printout of their quotes directly from their iPads.

We had such a great experience working with Eric while shopping for furniture for our new apartment. Even though we ultimately couldn’t make a purchase from the store because they don’t offer shipping down south, Eric still went above and beyond to help us. He was incredibly patient, answered all our questions, and clearly had deep knowledge of all the furniture we looked at. He made what could’ve been a stressful process feel easy and enjoyable. We really appreciated his kindness and professionalism throughout. Highly recommend working with Eric if you get the chance!

Our salesman Mike at the Farmingdale store was extremely helpful to us in choosing a new sectional sofa for our home and never once pressured us into a purchase. He was very knowledgeable and assisted us in choosing the pieces that would look best and fit properly in our living room. He went above and beyond his responsibility as our salesman by actually coming to our home to personally measure the space so we were sure to order the correct pieces. We highly recommend Mike and Ashley Furniture.

I went to Ashley's in search of a sectional sofa and was not dissappointed. Ash, the customer rep, was friendly, knowledgeable and very patient. She took the time to find out exactly what I was looking for and guided me around the various displays until I found a sectional sofa of my liking. I got a great price and 20% off of it. I left the store with a smile and looking forward to my new sofa.

Clemente and the helper were extremely friendly and efficient. They helped me decide on a layout for my new couch and helped me move things around to suit this new layout. 10 out of 10 service! I live in a 3rd floor walk up and they were very careful and quiet (very early delivery). Hopefully Clemente can deliver my next piece of furniture from Ashley! Thank you so much!

Great customer service in store and delivery they notified u the whole time men that delivered were respectful and didn’t leave a single piece of packaging Excellent I will definitely buy again

The delivery gentleman did a fantastic job. They handled my furniture with care, they were 2 pleasant. It was a pleasure to have them in my house.

Very impressed with Filomena. , she is a wonderful manager, a great asset for the company.

I had a wonderful experience at Ashley furniture in Huntington. My sales person Ryan was extremely helpful and accommodating would definitely recommend this store!

Went to Ashley to look around Only, and actually purchase sofa and love seat. Amazing sales person, Tony at Ashley, in Farmingdale NY. He was knowledgeable, courteous and patient . Took time to answer every question. Made a big difference and why I did the purchase same day.

Went to the farmingdale store . Ashley and Marissa were fabulous. They were very patient and knowledgeable. I placed an order and next day changed some items and they were very accommodating! Can't wait for my stuff to arrive

Terrible customer service when you call. Not willing to help or make a sale

Staff was nice not pushy and nice selection

Great service

Loren was such an amazing sales person so understanding caring and patient I was undecided, on what I wanted he took his time to explain materials, fabrics, etc. and he held my hand throughout the whole time I highly recommend anyone looking for furniture to come to Loren 10/10

Customer service at the store is amazing. Couch looks beautiful, arrived on time. The delivery men were very courteous and kind.

Excellent service

I’m truly blown away at the customer service from Ashely Furniture. It’s super easy to shop online as a millennial but coming to the store truly was a great experience. My customer sales rep Lorne in Ashley HOME was AMAZING. He was patient and not pushy and truly listen to my needs. I appreciate him taking his time to show me things he had in store and online. Although I wish the show room had more modern contemporary dinning pieces. I still left with a dinning that I love. I would have walked away if it wasn’t for Lorne’s ability to be patient and kind.

Excellent delivery.

My husband and I came here planning to look at a new bed frame. Tony approached us in a respectable manner and was extremely helpful with the bed frame. When we mentioned that that we were also looking for a mattress, he was incredibly patient and informative while we tested out nearly every bed in the store. Not only that, he also taught us about appropriate bed pillows as a bonus. Tony was actually such a help that we decided to pull the trigger on a set of armchairs we had also been looking for. 10/10 would highly recommend

Couldn’t be happier with my experience. I shopped for my new sofa on route 110 in Farmingdale. My first stop was Bob’s. Then Raymour and Flanigan and finally Ashley. They all carried basically the same couch. Bob’s wanted $4000. Raymour wanted $3500. Ashley was $2750. And they had the best color. My sales person, Filomena, was the reason I made the purchase. Do not loose her, she compliments your business. Having just come from Raymour and Bob’s, she made me feel the most welcome and the most at home. My delivery was today. The drivers had a tough delivery as I’m on a second floor apartment with a 17 step stairway that has a 45° turn in the middle. They delivered a large four piece sectional up the stairs and it was a very difficult delivery. They were very careful and did a great job. Unavoidably there was some scuffs on the walls, but to my amazement, they took out a cleaner and wipes and clean my walls for me. I couldn’t have asked for a better experience

Do. Not. Purchase. Our experience with Ashley Furniture continues to haunt us. Initially, great experience and customer service, but this turned into a nightmare. Lies, deceit, and over a year of frustration. Customer service is nonexistent at best and it literally takes going to social media and these reviews to get noticed. I honestly hope that happens here, but our experience has been never ending and I have zero confidence they will do the right thing. Just save yourself the frustration and don’t go!! Worst customer service experience ever.

Fi and Tony were great, helpful and knowable. Easy to work with!

Tony was great

When we shopped for the couch the salesperson was knowledgeable and helpful. The delivery people were fast and efficient. I love my new couch!

Ashley was great. The delivery guys helped with a challenging door issue and put everything together for us. Very courteous and polite.

Mike was awesome! He was very knowledgeable about everything the store had to offer and made the purchasing process so easy. Would highly recommend this store.

Great service. Thank you Alex and Tony!

Great selection Ash salesperson Gary helpful

Sonny was a consummate professional and made sure that I left with the most qualified purchase possible. I would definitely recommend my friends and family to this Ashley home furniture location. We are so excited for our new furniture!! Thank you Sonny!!!!!! Give this a promotion!!

Thank you Sonny for helping us out with our couch purchase, the process could not have been easier! We’re super excited to be getting our beautiful new furniture!!!

It would be wise to avoid this store and their products especially their scam protection plans. I spent over $15,000 and was misled by their sales representative into purchasing a protection plan that has proven to be unusable. Every attempt I've made to reach out to either the protection plan provider or the store has resulted in a lack of resolution. I highly recommend taking your business elsewhere and supporting establishments that genuinely care about their customers and offer legitimate protection plans that are worth the investment. My couch looks 20 years old when it is barely 1.5 years I purchased it.

Alex was amazing and very personable. We will be back because of him and the rest of the staff at Ashley in Farmingdale. Thanks

My furniture delivery service was excellent. I was kept appraised of the exact time they would arrive. Movement from truck to setup and placement was seamless. The guys were friendly and efficient. My whole experience with Ashley Furniture was great from showroom associates to my living room.

I want to give 1 star to Ashley cuz I spend almost 10k for furniture before we buy they say we cover up everything but within 2 months furniture start chips and cracks on the furniture

Ash and the entire team did a phenomenal job getting my family exactly what we wanted for a great price.

Shopped and purchased a living room set and tv stand with a fireplace. I shoppped in the Farmingdale, NY store and was greeted by Hennrie Anne when I walked in. She assisted me in my different options , measured everything to be sure it would fit in my living room and was courteous and professional. My delivery came on the date and time I agreed to. Delivery men were polite and professional. Only issue was the tv stand came with a very noticeable chip on the left side. The delivery man immediately called customer service, took pictures of the damage and with in a week I received a new tv stand, which was delivered by another professional and polite delivery men. I also purchased, through Ashley's website, 2 lamps and 2 end tables, all were delivered by fedex in 3 days. My experience with Ashley's furniture company was top notch.

I had a great experience with store employee Ash today, she was so helpful with helping me find the perfect piece for my home!

Henri-Ann helped us out so much! She was a pleasure to work with. Measuring everything and drawing it all out for us. Would definitely come back! Manager Fi also was so helpful and great to work with. Felt like we were chatting with family all day! Can’t wait for our delivery!

We met Alex a few days ago having one furniture plan in mind with his expert salesmanship he not only recommended a better set up for our furniture but gave us a great price as well. Overall great experience!

Tony , Daniel and Chris were amazing every step of the way. They were patient, informative and really made the process seamless. Will recommend a million times over. Thank you

I had an amazing experience at Ashley Furniture thanks to Henri-Ann Peccoo! They were incredibly helpful, knowledgeable, and patient throughout the entire process of selecting my new bedroom furniture. They took the time to understand my style and preferences, offering thoughtful suggestions that perfectly suited my needs. Their professionalism and friendly demeanor made the experience stress-free and enjoyable. I couldn’t be happier with my purchase, and I’ll definitely be returning to Ashley Furniture in the future thanks to the outstanding service I received. Highly recommend asking for Henri-Ann Peccoo when you visit!

Everything was great. Chris was awesome. Really helped me out and probably the reason I bought here.

Wonderful experience today with Ash! We truly were planning on just browsing for a full sized bed for our toddler and a sectional couch and we walked out with everything including the mattress! Thank you!!

I had a great night today at Ashley Home Store Furniture in Farmingdale NY. I walked around numerous times as I was nervous making a big purchase and trying to decide what I like vs what I loved! I ended up loving the furniture I placed an order for with Ash. She was super patient and gave me as much information as possible. I also met manager Josh who went over my finance options. he reassured me with finance options. Lastly I had privilege of working with Henry Anne who broke down girl math for me. She worked the numbers and explained them thoroughly to me. All three were exceptional! My experience tonight was amazing I left with my living room set being set for delivery exactly when I want it! I was indecisive and all three catered to my needs. I am very grateful and look forward to my furniture being delivered. You have a team of experts at that location. Thank you

The salesperson Ash was so nice. My wife and I had narrowed it down two couches but we were so indisive. She had a lot of patience working with us. I definitely would use her again.

Purchased a sectional from this Ashley in June of 2022 for almost 5k, fast forward two years and the couch already looks like it’s 10 years old. Every couch cushion has pilled terribly, some cushions have collapsed and some have bowed. In addition, when we purchased the couch we also bought the warranty policy which turned out to be a complete scam! We submitted claims for the couch pilling and an accidental puncture tear which were both denied. After finding the denial online I attempted to call and speak with a manager but instead I got a voicemail and still have not heard back. Stay away from Ashely furniture’s low quality fabric and scam warranty policy!

Henri-ann was awesome. She was very knowledgeable, patient, and personable. I will highly recommend her to all friends and family.

This Ashley Store is incredible!! The manager Filomena knows exactly what’s she doing and talking about when she’s making sales and helping out customers. She was able to help my mom and I change something on my bedroom set order. I also wanted to mention Henri-ann , Sunny the Operations Manager (cutie pie with great demeanor 🥧🥰) , and most importantly Alexander a new employee who has a big potential. Thank you to all the employees who made our experience so memorable, we will definitely be going back again soon!

The staff was very helpful with my claim. It was a very friendly environment.

The salesman and manager went above and beyond to assist us with our purchase. They were kind and professional. Thank you!!!

Chris was incredibly helpful at the farmingdale Ashley’s today. He was kind, informative, patient, and ensured a wonderful and seamless experience start to finish. I cannot thank you enough for all you’ve done today!!!

Not all Ashley's are made the same, so not only make sure you shop at Ashley's Farmingdale location , ask to see Emily and/or Erick, at the Farmingdale Ashley's... Weather you're looking for a couch, a bedroom set, or dining room stuff this is where to go and who to see. Yes these two sales people were knowledgeable, informative, patient, and very professional. No pressure, no bs, just plain old help to get what you want. Even if it means walking around the entire store several times. It sure made it easy for us to buy a couch sectional for our house, and we are grateful Emily and Erick were up for the task. Ty

Bought my sofa from them and the warranty. I explained i have a cat and if those damages would be cover under the warranty. They assure me it would be but it's a total lie. They won't do it. And I have to pay fee to get them repair. They lied. Not happy.

Henri-Ann is fantastic! Very helpful and helped me figure out the best sofa configuration for my space. Can’t wait to see my new sectional in my living room!

I bought a couch and loved seat There a couple of weeks ago I was able to come in under my budget and happy with what I bought The sales staff was helpful and relaxed. Unlike down the block at Bob's where they swarm on you like vultures. With so many furniture stores in the small area they are worth stopping in to look

My experience at Ashley Furniture was ultimately pleasant, thanks to Marisa Weinstein. She assisted me in finding a great bedroom set, and even though I needed to adjust my order and wait a bit to schedule the delivery, Marisa was incredibly accommodating throughout the entire process. Unfortunately, my experience with the first delivery team was disappointing. They seemed reluctant to deliver the furniture properly, claiming that nothing would fit. They even wedged the pieces into the doorway and took pictures to document their difficulty delivering the furniture, which was very frustrating. However, once I brought this to Marisa’s attention, she took immediate action to resolve the issue. Although it took some time, I appreciated her dedication to making things right The second delivery team was fantastic! They quickly delivered the piece that the first team couldn’t manage, and within 20 minutes, they had the entire bedroom set assembled and positioned perfectly. Carlos, one of the drivers, truly stood out—thank you, Carlos! The second team not only delivered all the items in one go but also set everything up in no time, making the process feel seamless—exactly how I had hoped it would go from the start. This team truly sets the standard for Ashley Furniture, and I can’t praise them enough. I greatly appreciate all the assistance I received and will definitely recommend you to anyone in need of furniture. My only advice is to be patient as getting new furniture is definitely a time consuming process!! I look forward to returning for more furniture in the future. I thank the Ashley team for mostly everything!

Worst store. They have the worst customer service. They delivered the wrong size rug to our home and we called right away and asked to exchange it for the bigger size and they gave us so many issues. Told us we have to pay for another delivery fee. I will never buy from this store again and I will never recommend this store.

Chris was amazing!! Great service! Followed us every step of the way!

Chris was very helpful picking out a couch process was easy & quick!

My recent experience buying my daughter’s bedroom set was exceptional, thanks to the wonderful service from my salesperson, Dorrie Kerzner. She was very kind, professional, and answered all my questions while showing me different options. Tony was also very patient. Everyone in the store treated me with great kindness, making me feel very welcome. I would recommend this store to anyone looking for a good furniture-buying experience, as they made me feel not stressed, but very comfortable. I also loved the Starbucks coffee from the staff 🤗. All my furniture comes from Ashley because I love the quality, the styles, and the service they provide.

Chris was very helpful and extremely patient with my wild children. Thanks you!

Just left this store and had the best experience Dorrie was amazing I highly recommend her it was the best experience Thank you Dorrie I will enjoy my living room for years

Chris was really great! He was nice and professional, and explained everything that we needed to know concerning any offers and services. My mom and I even got some hot chocolate and coffee from the staff 😋

Chris was absolutely a pleasure to work with. He was very helpful and knowledgeable. We found the exact couch that we wanted.

Great experience !! Mr. Chris offered great service from the walk in. Very professional from the appearance to the tone and body language. A very respectful employee to Ashley Furniture!

We had a great experience at Ashley in Farmingdale! The staff was more than happy to work with us and help us with holiday discounts. We purchased three pieces from Ashley and would feel comfortable returning in the future!

Had a great experience with Eric.

Joseph was a nice sales guy and the reason why I came back to patronize this store above the others. We had shopped other places but chose this store. The management team is inept and unprofessional. I was offered a 10% discount off of three pieces of furniture by the sales person and had agreed to buy them for that price. I continued to purchase other items. One on clearance, and a mattress. I was also going to be returning to purchase a dining room table with 4 extra chairs. I was also offered additional discounts there. A manager came over when we were finalizing the transaction saying to the salesperson, “I’m your T.O”. His name was Paul. He is in dire need of training. I would not recommend using inside business terms with a customer present. It’s tacky and doesn’t present well. This checking out ordeal must have went on for no less than 30 minutes while my family sat in furniture waiting for it to be completed. There was a flyer that I have that states 10% off on regular priced merchandise which is where I thought the salesperson was offering his discount from. The management team said they couldn’t give the 10% off and that they would have to raise the price to a higher price to give that discount. What? Yes, this is what was said. Your pamphlet does not meet advertising guidelines set by the New York states attorney general. The disclaimer font is smaller that the legal size required. I was told the explanation was in there. I could not read it. I will not be returning to the store and plan on writing reviews on yelp and google. I will also be contacting the AG office and be filing a complaint with the BBB. This is certainly not over a discount of $150.00. It’s the principle of offering one, having a flyer that’s states there is one, and not honoring it. Ads are required to be clear to consumers. When they are not, it’s considered deception and are illegal. Sad that your management team is unwilling or unable to handle a small customer service issue and allow it to turn to this. I will be formalizing my complaint in greater detail. I would like someone to contact me. I will not speak to a manager from the store. They are the cause of this. A company of your size should be ashamed of operating in this way.

Automn was awsome

SONNY AND HENRI ANN WERE THE BEST, made the process SUPER QUICK AND EASY. Highly recommended to see them if you come to this location. Really made the process super enjoyable and easy.

Chris on the sales floor was absolutely incredible. Made everything easy and fast. Totally grateful and happy with the service

Straight shooter, personable, and great knowledge base. Would recommend!

Scotty B went above and beyond in finding exactly what I needed

This location has the best selection and staff! Scotty B is the man and he is so attentive and patient with what you need!

Paul was very helpful and we were able to get everything we needed.

Purchased a bedroom set from Ashley Furniture in Farmingdale our sales man Paul was a pleasure to work with I will be recommending him to family and friends

Amazing quality of furniture but even higher quality customer service. Ask for Stu!

We are very happy with our purchase! Stu was helpful with helping us find the table we love.

Henri-Ann was absolutely amazing! She helped me and my boyfriend pick out furniture for our first apartment, she made the process so easy! She drop sketches and explain everything in depth. I highly recommend this location and Henry-Ann to anyone looking to get furniture for their space!

Stu was very knowledgeable and helpful. He listened to our needs and made excellent recommendations.

Paul was great

Paul was a pleasure to work with !

They tried to deliver twice when we opened it to check for damage, and both deliveries came damaged from the factory. We decided to cancel.

Paul was so helpful and knowledgable in helping us make the right choice for our dresser! He grasped what we were looking for in terms of wood color and style. He gave great recommendations and even knew about our new neighborhood and recommended a great sushi spot! We will definitely be back for more furniture from Paul!

Henri-Anne Pecco was amazing. She gave me many options, had a wealth of knowledge and very kind. Bought a bed, mattress and couch. Can’t be happier!

I went to farmingdale Ashley furniture. Spoke with a manager named Sabir. He denied the reselection which other Ashley furniture stores allows in one day. Even though I told him I am ready to buy few furniture today, he told me to select furniture and come another day. He treated me different than how he treated my husband. I have never been treated this way in any furniture store in my life.

Stu was very helpful and pkeasant

Salesman named Stu was fantastic. He was knowledgeable, patient and friendly without being pushy. Great experience.

Stu was our sales person Totally excellent Kind respectful and Patient all around nice persons would Definitely come back and recommend friends

I had a great experience working with Jared. Will come back here again.

Eric was a pleasure to work with! knowledgeable and professional

Eric was helpful and knowledgeable. We can't wait to get our new couch. Thanks Eric!

Amazing service got everything we wanted.

We are moving and Eric was such a great help in finding beautiful Ashley furniture for our new home. We are thoroughly satisfied with our purchase and appreciate such great service. Thank you, Eric!

Eric was a pleasure. He assisted us as soon as we walked in. He was kind enough to get all of our questions answered and had a lot of patience.

Henri-Ann is amazing! She lets you look without stalking you and was so helpful when you did need her. Highly recommend

Go meet Jared everyone! He was very honest and relatable! He made me feel comfortable with my purchase! I love my bedroom set! Good luck and keep putting smiles on people faces!

Jared was very professional, knowledgeable, and a gentleman. I had a great non pressure experience!

We had a great experience at Ashley! Henry Ann was very helpful.

All Ashley's are great. This one fits the bill

I recently had the pleasure of working with Jared at Ashley Furniture store. From the moment I walked in, he greeted me with a warm and welcoming smile, creating a positive atmosphere for my furniture shopping experience. Jared was extremely knowledgeable about the products in the store, but he also took the time to understand my needs and preferences. Bought my living room.

Henri-Ann is the saleswoman to go to here. She’s patient and knowledge about the product and will go out of her way to make sure you’re confident in your purchase. She’s made the entire experience a dream.

Henri-Ann was exceptional to work with, very knowledgeable, accommodating, and lovely to speak to and buy items from. She was pleasant, kind, and well-mannered. Great and easy experience!!!

Great service.

The salesman, Tony he was polite he was informative he was not aggressive he listened to us and we listen to him I enjoy my experience buying my recliner. any futures purchase from Ashley I will come to Tony.

Jared was wonderful. Helpful and very professional. Would highly recommend.

My husband and I knew what we wanted and needed to furnish our first home, and the sales specialist Jared at Ashley in Farmingdale was very helpful while making the whole process quick and easy.

Jared and Olivia were extremely helpful, friendly and knowledgeable. They worked amicably together to explain the various smart features of the sofa we purchased. There was no sales pressure at any time. Would buy there again.

Jared was great in helping me find a couch for my space!

Henri Ann helped my husband and I with the purchase of our dining room chairs. Beyond sweet and patient. We will be back for our futures purchases. Possible next week 😂. Starbucks coffee a bonus too.

We went to Farmingdale Store, *Sunny showed us the furniture and he was very helpful and patient with us. The store didn’t had as much variety as we were expecting.

Ashley Furniture was great! HENRI-ANN was a fabulous salesperson!

Staff was very friendly and helpful

Henri-Anne made the process so easy and stress free. Service was first class and the pricing was fantastic. We can’t wait to get our new couch and entertainment center. See you soon for the kitchen table.

Great experience getting our couch. Not pushy, very helpful and price matched

I came in to purchase a tv console and left with a bedroom set, mattress and adjustable bed frame in addition to the console. My sales associate Sonny was fantastic. He was helpful, patient and knowledgeable. His manager Gary was also fantastic. They were both very helpful in guiding me with my purchases. I wanted to correct my previous post, the manager is Greg, not Gary.

Henri Ann is the best & most talented sales lady. Always ask for her

Herni-Ann and her staff are the greatest. They were very helpful. Love them.

I was greeted at the door by a friendly face. Then I was guided to the items I was looking for. No pressure but offered all the assistance I needed. Questions were added promptly. I made my purchase and was totally satisfied. It was a pleasure doing business at Ashley’s. I would recommend them to everyone!

Devin was excellent in helping us choose furniture pieces that are perfect for our home. We highly recommend him at Ashley’s furniture!

In April of 2022 I purchased the Tanavi modular sectional. I’m writing today 2 years later to let your company know that I have never regretted a purchase so much in my entire life. The couch looks like it’s 10 years old. The fabric of this couch is the worst quality I’ve ever seen. I have spent hours of my time trying to remove the pilling so that I’m not embarrassed when having company over. Shame on Ashley furniture for selling this product and practically stealing money from people. I’d also like to add that I purchased Ashley’s “protection plan” for stains and rips. I have been trying to use this protection plan for stains I have gotten on this god awful couch and conveniently no one is able to help me. Which does not surprise me. To wrap this up I will let you know that I will never ever be purchasing one more single item from Ashley furniture, nor will I allow any family members or friends. I will let them know how badly Ashley furniture has let me down. Now that my couch is wrecked 2 years after purchasing, I need to go purchase a new one. But make no mistake I’d rather sit on the ground then waste my money on another product from Ashley furniture.

Henri-Ann was very helpful throughout the whole experience.With my Dad’s many many questions she was able to answer them all.She made this a smooth process and was very thorough.

Emily Cruz in the Farmingdale location made everything so smooth and easy! Would absolutely recommend

Devin was great at showing us exactly what we wanted. Added Bonus, was price fit out budget

The rep was very courteous and professional. Excellent customer interaction.

Just bought a tempur mattress floor sample from Ashley’s furniture. Emily and Marco helped me and my boyfriend choose the perfect mattress for our home. Thank you guys very much! Best of luck to Marco on his journey 🙏🏽

Very bad service. I went today looking for furniture and the service was very bad.

Emily and marco were the best made shoping for a bedroom set so easy no pressure

I had a tremendous experience with my sale representative Amanda and she was polite and helpful with my decision process.

Henri - Ann Peccoo helped me find a great dresser chest for my room!!

Had a very pleasant experience at Ashley. The Sales Representative….Emily…was extremely professional and customer service oriented. If you go to Ashley on Broadhollow Road….make sure ask for Emily. Great service overall. Highly recommended. Carol

Henri Ann and Olivia made our shopping experience easy (and enjoyable). They were both knowledgeable and informative. I highly recommend the location on route 110 in Farmingdale. We couldn’t be happier with our purchase.

Henri-Ann and Olivia we’re very pleasant and helpful and nice to deal with. Thank you very much.

Jill was a kind and helpful salesperson! She let me and my husband take some time to talk things over while still being present to help work details to support our decision on which couch to get!

In reviewing my recent purchase, I must say that Jill, my associate, was absolutely amazing in assisting me throughout the process. Her professionalism and expertise were evident as she guided me through the options and helped me make an informed decision. She was attentive to my needs and provided excellent customer service, making the purchasing experience smooth and enjoyable. I truly appreciate Jill's dedication and positive attitude, which made a significant difference in my overall satisfaction with the product. However, it's worth mentioning that the manager, Dana, had a nice but subtly negative undertone in their interactions, which could have been improved upon. Dana could learn a lot from Jill in terms of providing exceptional customer service and maintaining a positive attitude. Despite this, Jill's outstanding support and assistance truly made my experience a positive one. Thank you, Jill, for your exceptional service! After 6 1/2 hours of inconvenience I learned that Dana was not the manger she was district manager that didn’t want to bother to solve the issue and when I asked to speak to her she had already left the store. I feel that the store should cover the delivery cost after many hours in the store.

Henri-Ann was the absolute best and very informative. She made my experience enjoyable, especially for helping me find my first piece to my new apartment!

Henry-Anne, and her manager helped us out from start to finished. I felt, completely free and comfortable to ask questions and recommendations. Found the perfect table for our kitchen. Definitely will be coming back!

Ms. Herri-Ann at Ashley Furniture Store in Farmingdale was extremely polite and helpful! She was compliant with all my needs and explained everything that I needed to know! She was very real with pricing and recommended us a few things/ideas that fit my needs. Would 100% recommend her and the sleep specialist, Devin at the Farmingdale Store to help with all your needs! Very polite and helpful the both of them! :)

Great store answered all of our questions. Devin was great ask for him!

I would never shop at Ashley’s again. This place has the worst customer service. Their employees are quick to sell you their products but will disappear on you when they’ve made an error. We ordered a sectional sofa and were charged full price for the sofa. We were missing a piece and when we told them about it they charged us for another piece!!! We were double charged and the charges were never taken off. Marco the store manager originally told us that because of the inconvenience the store would eat up the cost of the piece and practically just deliver it to us for free however we were charged TWICE for a piece we originally were missing. Not to mention the quality of the sofa’s are unbearable. THEY ALSO LIED ABOUT THE DELIVERY DATE!!! Henri-Ann, specifically told us that if we don’t like our mattress or sofa we can return it at any time, PLEASE DON’T LET THEM LIE TO YOU. PLEASE DO YOURSELF A FAVOR AND NEVER PURCHASE FROM HERE!

The absolute worst experience of my life! We made over a $15,000 purchase in buying our new home furniture. They messed up our order, the quality of the sofa’s were disgusting. And the people that work there absolutely lied to us. Told us we can change our minds and return at any time but once the furniture is in your home you’re stuck with it, even if it’s not the right thing. Absolute disaster! NEVER AGAIN!!!

Wonderful experience at Ashley on 110. Our salesmen Devin was so helpful . Not pushy at all. Gave us time to discuss our purchase but was always close for questions.

Great place I highly recommend it. I purchased a dinning table I love it. Emily Cruz was amazing very professional and took care and answer all my questions. Very satisfied

Sam & Josh were such great salespeople. Very much down to earth and to be honest, a breathe of fresh air. Retail is tough, and they do it with a smile on their faces. We need more ppl like Sam & Josh in this world. Promote these ppl asap. This is who will make your company super successful.

Henri ann was completely professional and extremely knowledgeable about everything in the store. When it came time to purchase she made the whole process easy. I am looking forward to using her in the future for all my furniture needs

Ms Emily was exceptionally helpful and attentive to our request as well as our needs. My wife andI are more than satisfied with our purchases. We thank her so much for her patience and direction!! Thanks again to Ms Emily.

I have to say we were very very pleased with our experience at Ashley’s Furniture, our sales girl was amazing was not pushy at all, had the best personality understood exactly what we weee looking for.

I am a customer of Henri-Ann and she was great! I could not have asked for a better trusted advisor! You will not be disappointed!

Always love doing business with this brand. Customer service was great. Henri-Ann was the best.

Extremely helpful and pleasant! Great no pressure experience. Very professional!

Your representatives were great in assisting me with some plants I really needed to furnish my home. They were kind and very helpful.

Loved working with Salesman Chris. Will definitely contact him if I need any Ashley products in the future.

Mandie and Steve helped me out and were great with everything . Made the process of buying furniture easy .

Devin at Ashley Furniture in Farmingdale was so helpful and informative during my couch shopping experience. He really helped me picture all the furniture in my home and match accent pieces without making me feel pressured:)

Nyasia was our sales assistant and this girl KILLLLLLLED IT for me. Gave us the best deal, was not overbearing at all (you know how sometimes it can be overwhelming when furniture shopping). She was the kindest and sweetest. I’m literally recommending her to all my friends.

I was helped by Chris and Henri-Ann. Our first encounter was with Chris at the farmingdale location and to say the very least, his patience and understanding was really the reason why we decided to go with Ashely’s. We have made our rounds for the perfect sectional couch, but always felt as they saw us as a dollar sign. Never valued, and never felt as if they really truly cared if would be happy with purchase at the end of the day. I give Ashley’s 5 star rating all across the board. Henri -Ann was so cool and understood what I wanted and how to add the perfect women’s touch to a home. I would go back a million times again for anything else that I need. Incredible customer service !!!

Good variety of furniture. I got a nice bedroom set for a great price. Jill and Amanda were wondering!!

Steve the manager very knowledgable about Ashley's inventory. Not pushy,pleasant and not in a hurry. Willing to share his schedule when he would be available. Went to many other furniture stores looking for small kitchen table with chairs and matching bench...found at Ashley Home Store

Our sales associate Henri-Ann was wonderful to work with. She was very helpful and knowledgeable of all merchandise. I will recommend her to my friends and family!

Greta customer service from Mandie & Marco

Went into Ashley for dining room chairs and Mandie was super helpful and nice! She was able to get quick delivery and get the best price possible. Would 10/10 recommend taking a ride and talking to her.

Devin was extremely helpful in helping us purchase a couch. Extremely knowledgable and helpful! Highly recommend.

Devin is great. He’s patient and listened to what I wanted. He’s very knowledgeable and polite.

Nyasia our sales person was extremely helpful she worked with us to find the right bedroom set. She worked magic we were very happy

Long story short, went to Ashley to purchase a bedroom set. Mandie greeted me at the door. Very knowledgeable, helped me with color selection and coordinating with room color. Answered all my questions and made the whole process a lot easier and less stressful. Highly recommend

(Translated by Google) Excellent service. (Original) Excelente servicio.

Excellent salesperson Devon. Knowledgeable, helpful and polite. Thanks!

Amanda was so friendly and helpful. She answered all our questions and did not push. She was pleasant and really met all our needs. We had 100 questions and she answered every one with a smile and never lost her patience. It was a great shopping experience!

She was very helpful and knowledgeable and also friendly. I would recommend her.

Emily and Chris were very helpful and thorough.

Very professional excellent work top-notch.

Chris was very patient and informative! Can’t wait to get out outdoor furniture.

Devin was amazing. Smart, funny and extremely knowledgeable. Didn't hassle us just an easy transaction. Go see him and you won't be disappointed!!

Devon was wonderful. He listened to our needs and made some great suggestions!

Great customer service, friendly, courtesy and welcome. Chris was warm and had a heart of a servant. Steven was polite and attentive in processing financing. Overall environment was a delight.

Don't let them talk you into buying the warranty. It's a SCAM. Nothing is covered, they have an excuse for everything.

Our experience with Ashley Furniture and especially Devin was outstanding. Devin was completely professional with a very relaxed approach. We didn’t feel pressured or rushed at any time. He answered all of our questions and arranged a very prompt delivery. Fantastic experience all around. Thanks again!

Mandie was extremely helpful and patient helping me find the perfect bedroom set

Thank you Mandie for your patience and suggestions on helping us choose the right furniture for our space. Ashley furniture in Farmingdale is very lucky to have you!! Truly an amazing person.

Mandy was truly a pleasure to deal with. She was patient and understanding and even when we told her we were not purchasing anything that day, she was still just as patient and understanding!

Great staff and was super easy working with Henri-Ann!

Emily was a delight she helped me immensely and in the future when i need more furniture i will absolutely be returning

I love Ashley Furniture store!! We were provided with the best experience from Chris and the other associate (who’s name I cannot remember..I’m so sorry!!) they were both super friendly and honest. they both put their time and energy into helping us pick out the perfect furniture for our house.

Mandie the associate that helped us with our purchase was very helpful, understanding and courteous. She also was patient

Amazing!! I can’t thank Jill and Marco enough for their amazing customer service. They helped me find the perfect sectional for my space and it looks absolutely stunning. I came into the store feeling defeated after dealing with a furniture mishap with another company, and Jill really cared to help me find the perfect sectional. Marco was fantastic with helping me pick the appropriate configuration for the space. I am so grateful to both of you, thank you so much!!!

Henri-Ann and Amanda were excellent. They answered any questions we had and offered suggestions when we needed it.

Very helpful and pleasant to deal with

Mandi spent a lot of time with us showing us couches appropriate for our living room. Ashleys had a lot of comfortable options for us to choose from. Devin reviewed the temperpedic mattresses with us, patiently answering our questions. Highly recommend both of them.

Kevin was a great salesman who helped me through the process.

We had a great buying experience at Ashley Furniture Store in Farmingdale. Both Amanda and Devon were very helpful to us.

Emily and Marco helped me out with financing on a mattress from tempurpedic. Thanks again to both for the sleep demo. I was going to buy a mattress from another store until Mandie recomended Ashley’s.

Ashley was great. The pricing and the sales staff were both knowledgeable and warm. They didn’t pressure you and they politely helped make our choice. The inventory was expansive. We were very happy with the experience.

My boyfriend and I went to just look at furniture and we ended up buying a couch and a bedroom set. Amanda was very nice and extremely helpful. With her help we got exactly what we were looking for at a reasonable price! She’s very friendly and knowledgeable. We highly recommend the store and Amanda. We can’t wait to have our furniture delivered!!!

Customer service in the Farmingdale store was excellent. Kind, courteous and friendly.

Thanks to Amanda and Devin for their help today in store, we ave a fantastic experience and you help us to furnish our home.

Nice furniture and staff

Delivery was for an area rug, so nothing fancy. Service was great! Delivery team contacted me before arriving and arrived on time!

Steve was excellent. Friendly, courteous, knowledgeable, helpful & understanding just to mention a few attributes. He was wonderful & I would definitely recommend anyone to see him. He's a huge asset to Ashley & I hope they appreciate his hard work

Great experience on my purchase.

They were great

We always have such a great experience at Ashley. Dealing with Emily and Marco at the Farmingdale store made everything so smooth and easy! We’ll be back, as we have done time and time again! Thank you!

Amanda was very knowledgeable and personable. Wonderful to work with.

Emily was a great help in helping us find the perfect couches. Was an easy decision with her and Marco guiding us. Great experience !! Thank you ! Bill & Rosemary

Henri-Ann was very personable and helpful! She took everything we said into consideration and helped us get the best table and couch! Thank you

I was so impressed at the service I received from salesperson Ms. Henri'Ann Peccoo. I am so big on great customer service. Because I am very loyal customer. It feels good to be treated correctly & have all your needs meet especially when you spend your hard earned money. Ashley furniture is great and my experience has been such a rewarding one the quality is so important.as well. Thanks again Ms. Peccoo for everything. UNFORTUNATELY I HAVE TO ONLY GIVE YOU 1 STAR THE 5 SYAR SHOULD GO TO THE YOUNG LADY ABOVE, BECAUSE OF THE LACK AND DISRESPECT I EXPERIENCED BY CUSTOMER CARE & MANAGER ON THIS SUNDAY REGARDING A PART THAT I ORDERED SAME TIME I ORDERED MY DRESSER. I HAVE BEEN HUNG UP ON SEVERAL TIMES GIVEN MISSED INFO JUST ASKING WHEN WILL I GET MY PART I ORDERED. SO THERE GOES MY RELATIONSHIP MY MONEY SPEND ANYWHERE. I SUGGEST THE YOUNG LADY THAT HELPED ME FIND ANOTHER JOB SOMEWHERE ELSE. ASHLEY IS THE WORST ON THE PHONE TODAY. DONT BUY ANYTHING ONCE THEY GET YOUR MONEY THEY DO NOT CARE!!!!BUYER BEWARE!!!!!!!!!!

Chris was very helpful!

Great help

I am Mandie’s guest who doesn’t have a Gmail only a yahoo email. So I am writing this review from her device. I wanted to make sure she has 5 stars in service. Mandie and Marco were very kind respectful patient and amazing with selling us the Mandem loveseat. We saw a set at Raymour and Flannigan but the one we saw at Ashley’s was way better with the leather and price. My husband and I had a great conversation with her about similar dogs we have owned. Thank you to Marco for being a great sales manager as well with his knowledge. All is appreciated and we are definitely coming back in the future for a dining set!

Henri Ann at Farmingdale location was super helpful from beginning to end of our search. I highly recommend seeing her when buying your furniture at Ashley’s.

Chris has been absolutely amazing throughout our process. He went above and beyond to help us get exactly what we needed. He was patient and advised accordingly to our needs. He also managed to make sure the floor sample was in mint condition before we purchased it. The whole staff is very kind and helpful. I’d recommend my friends and families for their future needs to Ashley

Devin was extremely helpful and professional. Best experience !

Jill Holloway is fantastic! I initially wasn't planning to purchase so soon, but upon greeting us she was so helpful and kind! Will be returning soon !

Terrible Sales men and women. They are not trained and have no idea what items they are selling NOR do they even know the options available to the customer. At the 4th visit to the store my wife got into an actual Yelling Conflict with a VERY RUDE Female Representative That was claimed to be the "one in Charge".... So After getting kicked out of the store... I returned in the morning To Talk to Steve (original Sales "Manager") and finally got things resolved. Took 5 Visits and 3 Phone Calls To Customer Relations Supervisors to get it squared away.... On top of it all the delivery drivers scratched 3 fresh painted walls AND Dinged a Stained Oak Bedroom Door.... There were screws missing in the assembly of dressers and draws... Can't Give NO STARS. Save the headache and go to Bob's... Same Quality Furniture - without the hassle of sales people coming at you like sea gulls and having the same knowledge of the furniture. 👎🏼

Came here late night got help from Devin. Phenomenal customer service and we walked out with a couch we adored and works perfectly with out space!!

Henri-Ann is an amazing Advisor. She went over and beyond for me. I got exactly what I wanted and thanks to Devin also and Steve for the assistance and experience. I recommend!

Chris did an excellent job showing my wife and I several options and helping us to land on the perfect sectional! His knowledge and customer service were exceptional!!! Thank you Chris!

I never usually write reviews but after my amazing experience with Kevin in the Farmingdale store I have to. Kevin was very friendly and listened to what we wanted and what we were looking for. Kevin made our shopping experience fun and stress-free. The store manager Sam Was also super nice . Go into the Ashley's in Farmingdale and ask for Kevin if you're looking for furniture you will thank me.

Devin was amazing! He was very helpful and gave us space to walk around on our own and look at the furniture. We did not feel pressured or rushed. Would definitely recommend going to him!!

We came into the store for the first time ever. We were a little overwhelmed but as soon as we came in we were greeted by Henri-Ann. She helped us navigate the store, listened to what we were looking for and guided us to the perfect matches for what we need. Henri-Ann gave us the space we needed to shop but was close enough to answer every question we had.

Mandie and Marco were very knowledgeable and helpful in our search for a queen mattress. They are a great team!!!!

Marco and Mandie were awesome! So helpful and made our budget work. They were super accommodating, and great with our daughter who was with us!

Devin was extremely patient and helpful!

Mandie and Steve were outstanding sales people! They were so patient and helpful. We came into the store with specific needs for our new bedroom set and they made sure we were happy.

Staff was attentive and knowledgeable. Very helpful.

Very good experience. Good quality products. Comfortable and down to earth customer service. Henri-Ann was my salesperson. Smooth, practical process.

Amanda and Henri Anne at the Ashley’s furniture in farmingdale made my experience memorable and special. They were extremely knowledgeable, attentive, helpful and made my shopping experience worth while. As a first time renter and first time being in Ashley’s it was overwhelming by the wide array of selections at first. However, Amanda and Henri Anne really took their time and guided me not based on sales but to earnestly curate a selection for me based on What I was looking for and what would be the most optimal fit for me. Very grateful for both of them, will be back soon!

We purchased a new mattress at the farmingdale NY location. We were helped by Emily Cruz and she could not have been more helpful! We weren't sure what we needed and she took the time to walk us through the selection within our price range. She was informative, helpful and so sweet! I would definitely ask for her when we have our next furniture needs. I would definitely recommend any one with furniture needs to seriously consider going to Ashley furniture and ask for Emily. She was wonderful!!

Henri-Ann was delightfully helpful assisting me with my purchase and answered all my questions.

They are so amazing at this store ! Free coffee was a nice plus too!

Very very good Amanda Good sale and very friendly

It was a pleasant experience from the minute we walked in, up until the minute we walked out. Our sales representative was very pleasant and helpful, thank you to Henri-Ann. We love the couch we chose!!

(Translated by Google) amazing (Original) Amazin

I’ve been a loyal customer for many years with Ashley’s. This is by far my worst experience. First being told our furniture was coming on a certain day just to be rescheduled the day before the scheduled time. Being told over and over that a manager will call me. NO CALL! So I went to the store waited over an hour to speak with a sales manager Marco. He said he would reach out in two days. I reached out after 4 days with no contact, he ghosted me. We finally got our delivery yesterday and the wedge for the center of the couch was broken upon arrival, someone from customer service said they will call back within 5 mins after 3 hours we had to call back just to be told there’s no eta on a replacement and they will call back. Utterly disappointing!!!

Henry ann was awesome

Excellent very helpful with a dresser we were interested in. Thank you mandie !

Mandie was so helpful and knowledgeable. Thank you..

We were in Ashley Furniture in Farmingdale today and ordered a couch, table a small table. We dealt originally with Mandie and today with Samantha, the store manager. Both of them were an absolute pleasure. Both were professional and extremely helpful. Keep up the good work.

Service was great

Great experience with Devin. Very professional and provided options to choose from. He will be my Ashley go to guy in the future!

The fine print for any in store purchases states no returns, regardless if it was delivered damaged. If you order from the store, make sure you flip over every piece of furniture at delivery to inspect every angle even though the drivers will rush you. Paid $400 for an ottoman, arrived damaged, Ashely’s refuses to help.

Amanda and Nyasia were amazing in their help in providing us with an excellent shopping experience. 10/10

Henri-Ann was polite, professional, and helpful. Highly recommend this location!

Worked with Devon - friendly, honest and fair. Overall great experience!

We had a great experience at Ashley’s. Devon helped us, he was super knowledgeable and answered all our questions. They provide a superior level of service and there is a calmness when you walk in. Most fun I had buying a couch and I couldn’t be happier. Devon was a key factor in our purchase.

We recently made a purchase and were assisted by Devin. He was very friendly, knowledgeable, listened to our needs and no high pressure sales involved ! If you're in the market furniture we definitely recommend Devin !

We had a great experience at Ashley Furniture. Our salesperson Kevin Lermer was wonderful showing us all that was available when we were shopping for living room furniture. He is very helpful . I recommend going here and ask for Kevin!

Devin was very kind and charismatic without being pushy. He was kind and funny knew what he was speaking about. He made a very stressed out couch purchaser at ease. He even assisted on with questions on bed options for my husband’s mom. I would recommend this Ashley Furniture store and Devin as your sales person!

We had such a great experience buying furniture at Ashley in Farmingdale. Samantha and Marco were great in helping us pick the right pieces that will go well in our new home. We will be back for any other furniture needs.

Do not ever order off the Ashley website. It is a front for 3rd party vendors, which and I quote Ashley customer service: "We have no control over". If you order something by mistake or find it for a better price and try to cancel the order, even if it is been only one hour, they make you fill out a cancellation request form. This form never gets processed and your mistaken order ships. When you complain, customer service places all the blame on you, pointing out microscopic fine print about 3rd party vendors and how you should have done follow-ups even if it has not been 24 hours since the order. The microscopic fine print says no returns once an item ships. If you try to cancel, they simple ignore you until it ships, and then say, and I quote again, "There is nothing we can do."

Do not buy anything from Ashley Furniture. I purchased a sectional on Sept 16, 2023 from Ashley in Farmingdale New York. I paid over $3,000. I hardly use the couch since we have a sectional in our Den. After entertaining on Thanksgiving, I noticed that the entire couch was pilling. In December, I filed a claim with the protection company ( I purchased the extra protection). I waited several weeks for a response for the claim. Today, I finally heard back from them and was denied help since pilling is not covered. I immediately called Ashley to tell them what is happening to my hardly used three month old couch. I spoke to the manager, Urial, he told me that pilling is not a manufacturers defect and said there is nothing he could do to help me. Clearly the manufacturer is using inferior fabric and should stand by their product and make restitution to innocent consumers. I was told to purchase a fabric shaver to fix the problem!!! I would have been better off buying a $1500 couch from Bob's. Ashley furniture should be out of business with these terrible ethics and defective, cheap fabrics they are using.

I loved the store but really Samantha made the experience that way she is extremely helpful and so nice and warming to customers that's how me an my husband feel. Samantha is a benefit for your company. Also I loved the furniture in the store I love what I ordered an when it's time for new furniture I will return.

Kevin, our salesmen, was so helpful. He was able to help us find exactly what we were looking for. He considered our needs and wasn’t too pushy. Great experience purchasing our recliner!

Devon was extremely help and informative.He provided us with a lot of great pointers which ultimately helped us make our decision. He was also very patient as we made our decision with our couch purchase. Excellent customer service, would highly recommend this store and Devon. Will be a returning customer.

Amanda and Devin were so helpful and knowledgeable! We had been to multiple stores that had 1 or 2 beds with storage under it (which is what we wanted) - Amanda showed us 6 beds with storage and explained each bed and the different variations of each. She helped us make the best decision. She then introduced us to Devin who is the mattress specialist - he had us test out multiple beds & pillows until we found the best fit. He explained the way the mattress we decided to go with worked and why it would help with our back pain, husband’s snoring, and my acid reflux. I am so glad we stopped at Ashley and am looking forward to working with Amanda and Devin again!

Karan was great! He guided us with our purchase and ultimately found us exactly what we were looking for. Thank you! Would recommend to anyone.

excellent attention and service from advisor Marco, thank you very much.!!!!

We purchased a couch & coffee table tonight at Ashley’s and had an amazing experience. We are so happy with our purchase and we were helped by Steve and Devin who were both so friendly and very helpful.

We always have a great experience and keep coming back! Amanda listened to our needs and was very helpful with our purchase

Excellent service and knowledgeable staff!

Worst experience at Ashley in Farmingdale, we would looking for new living room and bedroom set for our new home we just bought. We were greeted by sales person Ganesh, he was helping us out, as he was giving us pricing on the all the things we were looking for , we were checking them also online at Ashley were we was seeing the prices were significantly less online and then Ganesh tells us you don’t want to buy from the online store because they are cheaper materials and not from the same warehouse as the In store items , which was a lie , because we called and then said that was not true. Anything that is ordered online or in store comes from the same warehouse. Then he proceeded to tell me and my wife with the purchases he will give us a free gift , a center table for the living room. This was in Nov 23 we are now in Jan 24 no gift ever came and we when we called him about it not answer or text. Another lie. Then we asked him to price match as he was selling us a bed frame that online was 2k cheaper he told us that if he did that he would affect his commission and that he would look into it. A couple of days later we called again and he said he would price match and we would see it in first bill the price difference. Another lie. Haven’t seen anything. Worst experience ever. Definitely a sale person that only cared about himself and his commission then how his client felt . I have been in sales for over 15 yrs and I know any company I would have worked for if I lied like Ganesh did I definitely would have been fired for all the lies and broken promises. So I warn anyone don’t go to the Ashely Farmingdale and if you do be beware for Ganesh , definitely lie and take advantage of you with were the items come from , pricing and also about getting a gift. Better just to walk down the street to Raymond and Flanigan, better customer services and they don’t lie to there customers like GANESH did. It’s funny how it took Ashley 2 Months to get back to us about the situation and then the store has the nerve to lie about and Ganesh and that he was a intern and just started working there. When he told us he has been working there for more the 2yrs and has reviews all the way back as 3, 4 and 6 months before our review. The store should definitely looking into there facts before they lie to corporate and to there customers. I can already think if management lies , I can imagine the sales people that work there. As they say the Apple doesn’t fall far from the tree. BE AWARE OF Ashley of Farmingdale especially if you run into Ganesh the biggest lier there.

The salesman Karan was super helpful, and courteous. We asked for a price match to the Outlet online price and they honored it without any pushback or games. The 0% finance was offered, but not pushed, and save goes for the insurance. Overall great experience. Marco was very helpful in assisting as well and ensured we were happy with our selection.

We came in to buy another beautiful set at Ashley. We needed another couch set for our other room. Yes he keeps buying furniture that we don’t need. Lol. Just kidding. And guess who helped us “ MANDI !!!!” What a wonderful person! We were able to get exactly what we wanted. Without her it wouldn’t have been possible. She was knowledgeable and kind. We also got a great value. We will always buy furniture here with only Mandi to help us. Thank you Mandi 🙏🏾❤️😃

Devin was extremely helpful, professional and polite not pushy.

Went to Ashley’s in Farmingdale to get a sectional for our new place. Listennnn. the customer service was top notch. Mandie and Devin were extremely helpful and they very thorough. They were patient and knowledgeable. We can’t wait for the delivery of our new couch

The second we walked throught the door, Devin recognized us from a previous visit and made us feel right at home. He made every single decision simple and easy and I feel very relieved to finally be done furnishing our home.

First began researching this purchase 6 months ago. Been back 3-4 times and Devon has always been so happy and helpful and understanding about our many issues and concerns.

Kevin was a great rep. Very personable and didn’t feel pressured into making a decision. Had knowledge on all topics. Thank you!!

Mandie and Devin are both outstanding. Great customer service. My shopping experience was awesome.

Kevin Lerner was great to work with! Very happy with the service I received.

Excellent place to buy furniture. Staff works with you and offer great prices!

Mandie and Marco were a great team!! Mandie was super friendly and approachable. She asked how she can help us and listened to our concerns that we needed something durable for 2 cats and 2 kids. We found the perfect couch that’s cozy and cute! Marco also assisted us with the payment options and we are looking forward to our new couch. Will be back for bedroom furniture and a dining room table in the future.

Mandie was amazing in assisting pick the perfect couch for my family and I. Truly recommend 😃

Our salesman Devin was great. Very helpful and informative. Would recommend to friends and family.

Devon, was an absolute pleasure to work with. His knowledge was exceptional going above and beyond moving pieces many times so I could see exactly what the room design would look like. Additionally, put no pressure on making a sale!

Great customer service by Devin. He made everything super easy and hassle free. So happy with our new couch!

Amazing service

Devin was great to work with. The process to purchase our bedroom furniture was easy and seamless.

Devin was wonderful! So helpful and encouraging - we left with our dream couch!

Great experience! Mandie and Devin were very friendly and attentive to our shopping needs. They answered all our questions and helped us find exactly what we wanted. 10/10 would recommend!

Overall a wonderful experience! Ganesh listened to our needs on what we were looking for today and was able to provide us with excellent service and went above and beyond to help us find the perfect furniture for our home

Devon helped us with a sofa and chair purchase for our new home and was an absolute pleasure to work with!

Ganesh was fantastic! So helpful, friendly, informative and all around kind. He helped us pick out couches, breakdown all options in pricing/financing and made our experience enjoyable. We would definitely come back and work with him again

Mandie was extremely helpful and very good with my 7 year old son explaining all the wonderful options in store. Marco helped to price match and they were a great team!

Ashley furniture salesperson, Mandie, very helpful and knowledgeable, pleasure to work with!!!!

Part 1 of this experience: Devin was great in finalizing my sale and helping me make a custom configuration for our new couch. Samaiyah was great, too. She helped me find the right model for my style and comfort needs. As team, these two were great to work with. Thanks for all your help! Make sure to ask for either when you arrive! PART 2. On 12/9, the date my sales rep and I discussed to be the day our couch would be delivered, I had NOT received any communication about my order. I call customer service in the morning (even though my contract CLEARLY states the company will contact me IMMEDIATELY if there are any changes to my order) to find out our furniture will not be arriving until JANUARY 18. After speaking with multiple representatives, all the company can tell me is “we understand your frustration. This should have never happened. I will handle it personally from here on out.” To be clear… I did everything on my end to be ready for our delivery- removed all furniture for the delivery on that day. So, as much as “I understand your frustration” is customer service worthy… 5 1/2 weeks of sitting on our floor is UNACCEPTABLE. But it’s okay because they understand my frustration….? Why am I reaching out and checking to see if Ashley is doing their jobs when I am fully prepared on my end? Cancelling Christmas breakfasts and hosting events because we don’t want our guests sitting on the floor is frustrating, yes. The inability to use our living room for 5 1/2 weeks is frustrating, yes. The lack of communication has absolutely turned me away from trusting this company and I will no longer be making future purchases. If I didn’t spend 3 months searching for the couch I really wanted, I’d cancel my order entirely. I’ve taken a star away for every week we will be sitting on the floor instead of our previous furniture because no one had the professionalism to contact us. The delivery process better be a more positive experience. If anything arrives damaged or incorrect, I will be seeking an ENTIRE refund and NOT store credit. This will NOT be tolerated. Part 3, delivery to come.

Great customer service, great products

Great experience, Bryson was very helpful and knowledgeable

Nyasia was awesome. I even bothered her on her day off and she was so nice and patient.

Devin was extremely helpful. After visiting 3 other furniture stores, we were over it. He made the process easy and got us laughing again.

Devin was awesome! So friendly and knowledgeable!

Ganesh is polite and knowledgeable. Not pushy and helped us find the perfect couch. He even got me a coffee while we shopped

Mandie helped me with a couch purchase and she was very helpful and nice. She helped me forgive out what size and style would be perfect for my home.

Steve our salesman was so friendly and helpful in choosing our dinning room set! Thanks Steve for the help

Just completed a purchase of a sleeper sofa. Mandie could not have been more knowledgeable and helpful. Set and kept appointment with superb follow up. Mandie is excellent at what she does and made the experience really easy. If you are heading to Ashley I hope you are lucky enough to have Mandie assist you.

Bryson Lassiter made our search and shopping experience the best ever. He’s personable, professional and patient. We really appreciate such caring customer service! ~ The Cordova Family

I’ve shopped at Ashely’s several times and want to thank Steve Williams at the Farmingdale location for great customer service and making our shopping experience pleasurable. Thank you Steve, will definitely recommend you to people! Maria P.

I have a great experience, your customer service was exceptional (Mr. Ganesh) he was so professional and helped me a lot

Our salesmen Devin in Farmingdale was wonder. He was so knowledgeable, he listened to our needs and showed us many options and features that would accommodate our needs. I highly recommend Ashley Furniture. They have so many styles to choose from and have interest free financing

Devin was extremely helpful, professional and friendly! He made the process very easy for us

I worked with Bryson and he truly is a patient and kind person. He is definitely a great asset to Ashley’s.

Great experience and very helpful! Appreciate all Devin did for us. Very happy with our experience!

Ganesh was my sales rep. He was very pleasant, patient and professional. Great experience.

My salesman Ganesh made the stressful process of buying furniture, effortless. He was very knowledgeable, took his time showing us all the different product and not too pushy. Just a nice guy all around. I will be going back to furnish the rest of my home

Highly recommend Ganesh!! Great experience purchasing new living room furniture!

Great service

Samaiyah from Ashley Furniture of Farmingdale was awesome. You know how it usually goes when you go furniture shopping. The sales person follows you around like a creeper. I went about a month ago to the same location and the salesman was like stalking my sister and me, and so we left. I even tried asking him to give me space and he said yes and apologized but still stalked us, so we left and went to Raymor across the street. I didn’t buy anything that day because that man really just ruined the moment, anyways… I went with my husband today and when we entered Samaiyah greeted us, I quickly explained that my husband and I were looking for a living-room and dining room set but I politely asked for her to give us space and I told her we would reach out if we decided on something we liked. She agreed, texted me her name and then fell back. A little later she brought us a flyer with a few discounts, which we thanked her and again she stayed away. When my husband and I liked an item she was quick to respond, she was attentive and understood our vision. Thank you Samaiyah We really appreciate all your assistance.

(Translated by Google) Excellent (Original) Excelente

If there was a checklist of how to treat your customers like they are your personal ATM, Ashley would reign supreme. Went to the store knowing the exact sofa and model that I wanted, I only wanted to pay and place the order as for some reason there is a shorter delivery time if you don't order online. They had me standing around waiting for the only member of staff who was allowed to operate the computers for over 45 minutes, then they quietly ask if you want to buy their insurance for 2 years, and that's when you find out that they don't trust their own products to back them even with a limited manufacturer's warranty, and to get protection you are forced to buy their insurance from them, I don't like being strong-armed into spending more money for things that should be a standard offering. Then, if they comped the delivery fee for free I would understand their terrible attitude towards their deliveries, but despite the fact that you are paying for the delivery, they will give you zero options in choosing a date or time that is convenient for you, the paying customer who has already paid for this delivery service. Only when is convenient for them and you don't get the opportunity to reschedule otherwise you are charged another $99 if you are not there at the time they choose. Every customer service agent who answers their phones has the worst attitude like the company is somehow doing you a favor by delivering their items to you whenever they please and charging you for that inconvenience. We have cancelled the order and in case you feel lost so it's not all negative, Bob's Discount Furniture offers a years warranty as a guarantee, they have flexible delivery options and the lady I spoke to on the phone was pleasant and happy to help and answer all questions. Don't buy from a place that doesn't trust their own products enough to offer even the most basic of warranties without forcing you to buy an insurance from them, and don't let a service that you have paid for dictate what your schedule is going to be. To any Ashley staff who might read this, you need to do better at every step of your sales process.

I am a previous employee at FDE, the franchise which owns this Ashley. Due to this, I am a faithful customer now that I have moved on and opened my own business. Yesterday, I walked in the store and paid for my order in cash, and the store manager literally had me in the store for over two hours while they checked every single bill to make sure they weren’t counterfeit, using multiple tests—the inflated scanner and a pen. On its own this is not irresponsible. However, it was exceptionally idiotic and foolish to delay my purchase, and interrupt my day to check cash when it is impossible for me to walk out of the store with the furniture and it wasn’t due to be delivered for another two weeks. I am surprised at FDE for hiring a manager like this. I’m not going to say it was racist, however I’m positive it was. I would love nothing more than to cancel my order. However, Victor, my salesperson, was great. In fact, the only reason why I didn’t cancel my order was because I did not want to allow the store manager to ruin his sale. Do not go to this location if you are in any minority. You will be better treated elsewhere.

The salespeople were very nice when I went to Ashley. I had been shopping around and had a good idea of what I wanted so I was ready to buy. It was supposed to be the “big” Fourth of July sale so I wanted to get in on the sale before it ended. It was apparently the standard 20% off. Regardless, when I got home I had an email from Ashley showing all the same furniture (large sectional and a sofa) for hundreds of dollars less online, including additional discounts. When I texted with my salesperson the next day to tell her, she said they price match all the time, no big deal. They were to credit me on the new Ashley credit card I opened to get 0% financing (that’s what they told me anyway). I have been patiently waiting for my refund of the $600 back, to no avail. The salesperson told me she would take care of it, which she did not. I have followed up with them probably three times. No one calls me back and the salesperson deleted all the texts with evidence of the price match, including pictures and the email I received online(I still have the photos). It’s too bad because I sent friends to this store, having recommended them. I am now left with a bad taste in my mouth and feeling like I got ripped off. I would have been better off just placing the order online. Shame on you Ashley… not a nice way to treat customers who just spend thousands of dollars on new furniture. I am giving 3 stars because I like the furniture…despite the delivery guy getting my cream color sofa dirty before it was even set up.

Worst Furniture store in the world! SCAM artists! And thief’s and liars!!! DO NOT EVER USE THIS COMPANY!!! THEY SHIULD BE SHUT DOWN!! I’ll be contacting BBB!! They gave us a broken couch that we paid for brand new we told them upon delivery the couch is messed up. They refused to exchange or refund us, and they just kept sending mechanics to come fix my couch like it was an old Buick. Then after contacting the Better Business Bureau, they called me and gave me the option to only re-select a couch in store but I had three days to do it. We re-selected a more expensive couch because at this point we just wanted something nice. They set up the delivery date 5 days before the delivery we received a confirmation email saying our delivery will be here September 12 yesterday we received an email saying some how our couch is will not come until November with no other explanation. It’s been months without a couch. No one ever came to fix a broken one and now we have to wait months to get our new one that we over paid for. Do you want all our money back and you owe us money for taking off time for work, and you will hear from our attorneys!!!!! this company should be put out of business. No one please ever buy from this company ever terrible.

I met this beautiful young lady named Yuliana today. Even though I didn’t get to buy anything. She gave me an Amazing experience which I’m really thankful for.

I had a wonderful experience with Julianna she helped me find the most perfect furniture for my new house. She was extremely knowledgeable and helped me bring together my vision. I will be returning!

Joe and Tajier were professional and patient. I highly recommend this location for an incredible shopping experience. Thank you so much!

Nice & courteous & very helpful customer service.

I almost never wrote reviews but I had to about this young man. Bryson was the most patient, pleasant and easy going salesman I have ever met. He didn’t push for a sale nor did he follow me around the store. He was very knowledgeable about the furniture and answered all my questions. Although I didn’t purchase anything today but I will be back and look for him when I’m ready! Thank you young man keep doing a fine job!

Thank you Devin! He was great. We furnished my mom's entire new house from Ashley with beautiful furniture. Devin was helpful without being pushy...the perfect sales person.

Had a great experience at Ashley! Devin helped us pick out the perfect couch for our living room. He listened to all of our preferences/needs and took the time to walk around the showroom with us to show us all the options we had. He was very patient and friendly!

Very pleasant and helpful staff

Devin, the salesman who greeted me upon entering the store, was courteous, professional, and knowledgeable. He gave a detailed answer to every question that I had, was extremely accommodating, and had all of the information I needed in order to make the perfect purchase to suit my needs. I could not be happier with my purchase.

When purchasing our first home we went to Ashley Furniture ok route 110. We were greeted by Devin. His service is unmatched! Thanks to him we were able to purchase an entire living room set, a dining room set and a new kitchen table. He looked through pictures with us, was patient and even moved some things around when I was unsure of colors. If you are in need of purchasing ANY furniture I highly recommend Devin at Ashley Furniture in Farmingdale. You will not be disappointed

Our salesperson Tajier was excellent

Stopped into Ashley Store and were lucky enough that Devin came over to ask if we needed help... We usually frown upon the sales people coming over or lingering... He did not do this...He pointed us in direction, gave us time to browse, checked in with us, gave us pointers and answered any questions. When we had an idea Devin came back to us moved tables around and we ended up getting a beautiful sectional, end & center table.. If you're in search for furniture GO SEE DEVIN... you won't be disappointed ■ update... due to RUDE communication with delivery warehouse we were told to "get a refund" if we didn't like that our delivery would need to be broken up into multiple days and we had to pay more.... We went to local store and GOT REFUND It had nothing to do with rep selling furniture but our treatment after spending close to 14k■

Very good experience

Walked in was greeted not pushed. I was allowed to walk around, move around furniture and once I was ready I was helped by Joe. He was knowledgeable about product, help with decisions, patient / no pushy. Friendly and cooperative. Very pleased and pretty sure I’m coming back. Thank you

Devon and Nyasia were amazing to work with - they really were attentive and knew the products very well.

Devin was amazing in every way. He made it easy and was very knowledgeable

We had such a good experience with the sofa & Loveseat that we bought a year ago that when I needed a recliner for medical reasons, we went to Ashley to check them out. The sales woman, Sherry, knew exactly what the doctor described that I should get and showed the pros and cons of several recliners. I decided to look no further and purchased one for delivery in September. If I had one complaint, it would be that their selection of "zero-gravity recliners" (as I learned they are called -from Sherry), was too few.

No good

Our experience was amazing. We bought a beautiful sectional couch and reclining leather chair in no time. Great furniture at great price. Tajier was a fantastic salesman. Very nice person and no pressure. It was a very pleasant experience.

Devin was very helpful and friendly!

Nyshia Moody was extremely helpful in making my selection

We just purchased a sectional with the help of Tajier who was absolutely amazing to work with. When we came in originally he showed us all our options and then gave us some time to think it out and measure. When we finally decided on one he made the buying process so easy. We will definitely be going back to him when we need more furniture for our new place.😊

Just no.

Our associate Joe was welcoming right from the start. When we walked in, he listened to our vision and the type of couch we were looking for. Joe took us through the store and proceeded to have us try different couches to narrow down our likes and dislikes about different couches. This was a great experience, as we all know, furniture shopping is not the easiest. We will be looking into Ashley’s for further purchases.

Amazing service. Devin was great at helping us find everything that was perfect for our new apartment!!!

Excellent !! Sales person … made us feel confident & comfortable with our purchase

Bryce was unbelievable helpful knowledgeable actually made buying furniture fun I highly recommend him

We worked with Samantha and Benji after going to three other big furniture stores, and we absolutely LOVED them. They were the only ones to ask specific questions about our house to try and picture our space and suggest exactly what would work for us and our space. They were not pushy and very knowledgeable. We wound up finding the perfect furniture for our living room and will definitely be back when we need furniture in the future.

Salesperson seems knowledgeable and I was comfortable with him.

The salesman Benjie was great/ helpful but not pushy. Sat with me awhile helping me figure out which plan was better for me financially. I love the new bedroom set! The delivery guys were also good. Took away our old set and put together the new one. Friendly and helpful. My only complaint is they left a lot of debris around the apt complex and near the dumpster. Our property manager complained to us, and said he had to pick up after them.

Devin was awesome. Moved furniture around for me for different options, ottoman, side tables, etc and supper patient.

Devin was great- went the extra mile to ensure we got what we wanted

We had a wonderful experience purchasing a kitchen set. Devin , our salesman, was thorough and very professional. He explained everything well and we are looking forward to getting our set in a few days.

Devin Bernard was extremely helpful. Would recommend asking for him for help.

Made it in to the store first thing in the morning and made it out of the store extremely happy and satisfied with the product and service we received. Devin was wonderful and had really innovative ideas to decorate our new apartment. He helped us recreate our living room in the showroom and that really made our day. Thank you so much Devin!

On time, professional, super nice guys, worth the good tip I gave them.

From start to finish Benjamin was a delight to deal with and considered our situation and needs. We left after purchasing a beautiful new dresser for our apartment.

THIS STORE AND THEIR EMPLOYEES ARE TERRIBLE. Our furniture arrived 10 DAYS LATE because of delays on Ashley Furniture's end and Ashley REFUSED to provide compensation for the delay. The assistant manager Anthony (Tony) Barrett is deceptive, rude, and disrespectful. Anthony pretended like he could not help, pawning the delay off to customer service. Anthony then blamed us, the customers, for the delay. Customer service stated that they could not help, only the actual store could resolve the delay. No one at the Farmingdale store answers the main phone line, no matter what time you call. Both store employees and the customer service team routinely state what they can do to help; neither party ever follows up to phone calls. THIS WAS A HORRIBLE EXPERIENCE. I would not wish this upon my worst enemy and I WILL DEFINITELY NOT BE RECOMMENDING Ashley Furniture to anyone.

All the credit goes to our salesman Devin Bernard. The patience and kindness he showed my wife and I was amazing. By far the best salesperson we have ever had. You now have a customer for life cause of Devin. We will be going back in next 2 weeks to purchase new living room set and outdoor furniture.

Anthony is the best! Professional, personable, patient, and wonderful to work with! Ask for Anthony!

Tony was amazing with helping me and my husband find a great price on a couch!

Worst experience ever. They had me fill a credit card application without informing what it was. I already have a credit card with synchrony bank and had told the sales person to pull up my account and he ended up having me open a new card. They also added protection plan to my purchase without my knowledge and when I questioned the invoice and asked to take off the protection plan, I was given an attitude and an answer that “they were trying to get home to their kids”. I was told someone from the store would call to take care of the credit card issue but no one called. I have been trying to call the store for hours now and haven’t been able to connect with anyone.I d never go to this particular location ever.

The sales person was professional and patient assisted in our selection prices were very reasonable everyone was friendly.

The service here is excellent! All the staff are extremely knowledgeable and helpful. They were focused on helping me find exactly what I was looking for and gave me great advice. This is a great place to shop for furniture!

Great experience with Bryson. Super friendly and helpful

Bob and Sam were so nice to my aunt and I the moment we stepped into the store. Bob helped me pick out the perfect couch and coffee table. Sam was so sweet and moved coffee tables for me and helped finish the process of purchasing everything. I had such a great experience with them.

Devin went above and beyond to make sure I went with the best option for my space! Will definitely be back and seeing him again!

Bought sofa and recliner, which did not fit through the doorway, had to cancel order and Ashley refused to waive the $199 dollar delivery charge. Great customer service ☹️ Will not be shopping at Ashley going forward.

We just bought a new theater power recliner for Father's Day! It had everything he wanted especially in the beautiful gray color to match our living room. Just gorgeous! Go see Bryson Lassiter our amazing sales consultant. He was so hospitable like we were in his house! Thank you for making our day!

Very nice sales person give all the friendly details about our needs of furniture And serve green tea to us that's we really appreciate thanx Ashley furniture people 😀 😊

Jay was wonderful to work with , he was patient and knowledgeable, took the time to explain the individual features of each couch, asked pertinent questions and made good suggestions .

Devin was extremely helpful. He showed us several different options and explained the detail of each model to help us find the perfect fit for our budget and living space. Would definitely recommend working with him at Ashley Furniture to furnish your home!

Devin was absolutely amazing! He helped us find exactly what we were looking for.

Great service and wonderful salesmen giving us exactly what we need for our new home!

Had a wonderful experience with our salesman Bryson while shopping for an end table for my daughters room. Had a specific piece, size and color we wanted, and he was beyond helpful. Very polite, professional and could answer all our questions. His coworkers were also very friendly. Also didn’t hurt that we don’t have to wait 6-8 weeks for this piece! Very positive experience shopping at this store.

At first when i went to see the furniture i was treated amazingly by sky and Benji they treated us like royalty as the next day when i pick up my items i was treated so bad and even felt the racist comments towards my dad because hes english is not that good they made us felt so unwelcome and they only helped us by opening the door when i was told the day before they was going to help us load everything on the truck! I guess dont do pick up on the store they treat you different after they got money from you

Great service. Wonderful salesman. Very accomodating in our quest to match up couches with our tables and chairs.

Bryson was incredibly patient, helpful & very professional. Devin was attentive & also very helpful. We enjoyed doing business with both of them. I love our new coffee table set from Ashley!!

Very friendly and knowledgeable of their product

Great customer service and friendly staff. Benji was awesome and we actually got good deals here for quality items. Looking forward to receiving all of our furniture soon!

Devin is the best ! Patient, knowledgeable and absolutely knows his stuff ! Highly recommended.

Our salesperson Brison - was very helpful, informative- listened to want we were looking for and found us a selection of items that we purchased from. He was was very comfortable to deal with.

Devin was absolutely amazing. He was so helpful and patient. We couldn’t have asked for a better sales person

We shopped at this Farmingdale’s Ashley bedroom furniture. We had our child to test the comfort level on some of mattresses. Even though we like an online bed from another merchant better, we preferred to purchase a mattress that our child had actually tested. So, we showed the detail online specification of a bed to an Ashley’s sale person Ahmet there, and asked him to select a mattress thickness that would make the final bed height to be about 25-26 inches. He eventually selected and sold us a $663.99 mattress. Note this itemized receipt they provided to us only had model number without detail description of any item. Our total purchase of all the furnitures from this Ashley was about $9000. When Ashley delivered our furnitures, we still did not have the bed from the online merchant and still did not know the mattress selected would make a bed height of 30 inches. Soon after our bed arrived, we complaint this situation to Ashley. Both the Farmingdale store staffs and call center operators claimed once the item is delivered, there would be no exchange or return. We expressed this situation was solely due to a mattress selection mistake (intention or not) from Ashley staff that did not match our request. The sale would not even took place if it would not be its staff’s mistake. Furthermore, a 30 inches bed would be for a tall adult, not a child. This sale person certainly aware this is for a child. Our child’s foot does not even touch the floor if sit on the bed side. Safety would be a major concern to use this mattress for the child. Under a bed time condition, twisting an ankle is a real possibility for child who may not be so awake trying to go to bathroom in the dark. We asked both the Farmingdale store and call center to take responsibility of this sale, which was clearly misled by a staff before the sale even took place. It has been about a week that the store including operation lead Amaar and call center routed us back and forth, not answered our calls, hang up our calls. At one point, we requested to discuss this with a manager on the call center and reached a person name Uriel, who we discussed this situation for over an hour, and he said would reach back to us in 48 hours following the call. Of course, he never did. Another phone operator of a subsequent call told us there is no such person. Regardless of whether this is avoidance tactic, the operation at Ashley is full of inconsistency. In summary, Ashley staffs use the argument that once deliver, there is no return or exchange. It has never addressed the responsibility misleading sale and mistake by Ashley and its staffs that those places even before the sale, especially clear disregard customer request: specification of 25-26 inches bed height. Furthermore, it disregards customer and child’s safety consideration: 30 inches bed is too high for a child.

Wonderful experience at Ashley’s!! Friendly staff. Everyone was extremely helpful and answered all of our questions!

Great customer service, they make me feel like home, And the princess A+

Wonderful working with Devin, He was very helpful.

Great customer service from Kyvon! Thank you for treating us like family.

I had a great experience here. Jill was extremely helpful and took her time to help me pick out our bedroom set! I will def come back here for the rest of my furniture.

Came into Ashley’s looking for a new couch for my apartment and was greeted by Devin. He was so helpful, listened to my concerns and was able to answer all my questions! If you stop by ask for Devin, 10/10 recommend!

The service was excellent!!!! Samantha is the best! Very knowledgeable, patient, and extremely helpful! Our experience was the best. Thank you for making this such an awesome time!!

Very friendly!

Great people and great customer experience!

This is the second time we’ve ordered furniture from this store and I’m very happy with service and quality. Charlie and Devin helped us in the store, and found us the right furniture and best deals!

Jill was exceptional with us. She explained everything in full detail answered all our questions. She was very patient and understanding with our changes. I love Ashley furniture always buy my furniture there. Jill made the experience all that much better.

My experience was amazing with Ashley’s furniture . Jill Marie was absolutely helpful , since we walked in she was very polite & helped us get exactly what we were looking . Totally recommend this place . We went to 10 different stores and i can asure you this was the best option of all of them .

We were greeted by Rose who never pressured us, showed us options, and was very patient. Rose has a great sense of humor, and through our conversations we found that we had many things in common. We had purchased from Ashley before and certainly because of the experience today, we will come back.

Store was beautiful and clean sales members were helpful and fun to talk with our saleman was bengie very very helpful and kind highly recommended

Have been buying everything from Ashley for years. The salesmanship is ideal and the Furniture is always quality would recommend any day. Bengie is a wonder to work with.

Great selection and salesman

We went to Ashley Furniture in Farmingdale.Charlie help me first and I took my husband in so he can see furniture I pick .It went so well and smooth with him . He was so patient with us and so the manager

My daughter and I purchased a good amount of furniture tonight at Ashley with Rose. She is an absolute pleasure to deal with!! The best experience in a store with sales people ever :) Mike at the Ashley outlet, who also helped us, was very nice & helpful as well. Joe R the manager at Ashley super nice guy! Thank you very much! :)

Very helpful and courteous. Happy with service

By far one of the best shopping experiences I’ve ever had! The entire team was phenomenal. Perfect combination of professional, friendly and dashes of fun! I was greeted and welcomed by Justin (who has the most luxurious hair ever), Bengie (exceptionally organized and meticulous), Lord Commander (Joe, the manager great movie Knowledge and customer care) — Fred and Rashida—- y’all rock out too! Wonderful Wonderful Experience. You cannot go wrong visiting this Ashley’s location.

Tony was super helpful with explaining all our options with the couch we wanted ! Glad we stopped in Ashley’s

My Salesman Fred was delightful & helpful ! Even though he was new at this he made me feel like he was doing this forever. Rose was also very sweet & helpful & the 2 of them are assets to your organization! Keep up the good work guys !!

Excellent

My trusted advisor was awesome! My wife and I felt a strange closeness to the trusted advisor. The knowledge , presentation, and charisma were amazing. I will only ever do business with this advisor in the future.

Benjie was great! Gave us our space to browse but had all the information we needed. He was upfront and honest and will come back.

Rose was exceptional. She provided service with a smile, genuine care and absolute professionalism.

We had a great experience here at Ashley, Tony was an incredible seller he gave us plenty of time to look around and help us for the best choice . Totally recommend him when you walk in !! Thanks again can’t wait for our delivery and have a great sleep in our new bedroom set !!

It was a great experience working with Bengi. He was professional, extremely helpful and went through the entire order step by step.. He worked very hard to help me find exactly what I needed.

Tony was beyond amazing! My boyfriend and I walked into Ashley’s with an idea of what we wanted but thanks to Tony we walked away with the perfect couch, ottoman and TV stand for our apartment and our budget. If you’re looking for someone patient, knowledgeable and all around a good guy, we highly recommend Tony.

Had a great experience here especially after just coming from Raymour and Flannigan. Our sales rep DEVIN is the best!!!! He not only helped us pick a couch but his style ideas helped us see it better and helped our process!!! He’s knowledgeable patient and doesnt breathe down your back like he needs to get a sale made!!!! We will be coming back simply because of DEVIN and how pleasant, patient and professional he was!!!!

High price nothing that I wanted

it was an awesome experience. they were with us for hours. ask for joseph when you go there

Thank you too Joseph at Ashley’s furniture in farmingdale for helping my boyfriend and I finding the perfect furniture for us!!! Super helpful and was very patient with us! Thank you so much!!!

Devin Bernard helped us pick out living room furniture at the Farmingdale, NY location. Very attentive and friendly. Highly recommended.

Joseph Hampton was our sales person. Greeted us at the door, was very knowledgeable about everything and made our experience a pleasant one.

Just purchased a dining room set from Ashley’s in Farmingdale. The two salesman that helped us were Tony and Benji. A great experience. Both were kind and very informative. Thanks to both!

Good experience but they did not have what I ordered in stock. The salesman was excellent and price matched what I bought with the online price

Good deals and great service from JR who helped us purchase our new couch.

Very pleasant and knowledgeable, made the process very easy

Tony was amazing to work with and very patient. Sam in ops made it as simple as possible also.

Shopping here was a fantastic experience. The knowledge, and guidance they offer is unparalleled. I had the pleasure of being assisted by J.R. You could tell right away that it wasn’t just about a sale, but making sure that we got exactly what I was looking for and to make sure that it was within budget. J.R. knew we just moved into a new apartment, and gifted us a bottle of champagne to celebrate. I wish I could give a 10 star rating!

I had an amazing experience with Big Chris. His transparency and accommodations were impeccable.

Joseph was a great help. Highly recommend!

AJ & Charlie we’re very accommodating and knowledgeable

AJ and JR were extremely attentive and helpful (without being pushy!) from the moment I walked in. They shared recommendations, but did not “oversell” - they were patient and informative and made me feel extremely accommodated and comfortable with my purchases. All around spectacular service!!

Nadira was fantastic

We worked with Devon Bernard & he couldn’t be nicer & more helpful to us!! We had a problem with our first order & he made sure it was straightened out no questions ask!! I highly recommend anyone that goes to Ashley ask for Devon!! TYSM again for all your help!!

Very helpful, fast and knowledgeable service. Special thanks to Bengi at the farmingdale home store location for your patience and help with our purchase.

We had the best experience with Rose! She sat with us to understand and encourage our vision for our new lake house in PA. She was not too pushy and really was doing her best to find the pieces of our dream home while getting a great price. We will definitely be working with her to furnish our basement next!

Natasha was extremely helpful and friendly making it a very nice experience purchasing my shelf, end table and lamp!

My mother and I had a great experience shopping for a new bed and mattress. Our sales associate, Bengie, gave great recommendations based on what we were looking for. He was very friendly and knowledgeable of the store products. Chris was also extremely helpful in our choosing of a new mattress. With just a few questions, he was able to recommend solid options and we landed on the best one to match my mother’s needs. After a poor experience at another Ashley location a couple of years ago we were very reluctant to shop here, but Bengie and Chris made it a stress free and enjoyable experience. I will definitely be returning for future purchases.

Sales rep at showroom very knowledgeable, told him what we needed and knew exactly what to show us, price was good and delivery was excellent, we will definitely shop here again

Anthony and another gentleman were amazing never felt pushed or rushed made my experience a good one the delivery drivers were Very patient and delivery was fast and set up was faster

Best place to get what you need ! Great customer service.

Everyone working here was super kind and accommodating, knowledgeable and the experience was a positive one!

Rose helped my wife and I choose the right bed for our youngest daughter. Very friendly service and no unnecessary pressure allowing us to make the purchasing option that made the most sense for our budget. I would recommend to anyone.

Come in and ask for BIG CHRIS!! He was incredible! Great customer service from beginning to the end! We walked out with all the furniture we needed!! Will come back!

Big Chris took Great care of us. Great customer service, very Honest.👍🏽👍🏽

Fast and easy transaction! Devin is great!

Big Chris was a pleasure to work with!

Rose, Tony and Big Chris went above and beyond to help me visualize my space. They mapped out the floor plan and moved the furniture so I could see how it would fit in my home. They even searched the store until we found the perfect pillows to compliment the couches. And Chris and Natasha made the pickup go smoothly.

We bought a gorgeous and super comfortable couch today after much research from Big Chris in Farmingdale! He listened to our wishes and helped us compromise to get what we both wanted.

Our sales person Richard is very knowledgeable friendly and helpful Customer service is outstanding

Had a wonderful experience at Ashley with salesman Big Chris! He is very knowledgeable and honest. He works with you and your needs and will make sure you are nothing more than happy!

AJ was very patient and not pushy at all! He was very helpful so I bought a bedroom set from him .

We visited the store on 11/11 and dealt with both Benjamin and his manager. We walked out purchasing sofa, mattress and adjustable base totaling about $16k. When we got home and did some homework, it turns out their online price and their competitors were less meanwhile he said the Tempur pricing is same all over. I called the next day and spoke with the manager and I questioned why the adjustable bases were $200 more. He gave some excuse that it’s 2.0 newer model and made from eucalyptus wood which was all lies. I called directly Tempur pedic and they confirmed no such thing. They gave me a hard time to cancel the sale but after numerous calls, they said they would. I was already partially charged on my credit card and until now, almost a month later, still not refunded.

Rose was great today . She help me pick out what I was looking for. Thank you so much

My delivery came on time. But my table came damaged. Need to wait around another day for a new table.

I had the best experience at Ashley furniture from beginning to end. Natasha was an excellent saleswoman and listened to all my needs and guided me to my new purchases. The delivery was a few hours earlier than anticipated but I was happy about that. The delivery men were fast, efficient and respectful of my home and new furniture at all times. I will be purchasing more furniture from Ashley in the future.

My name is John Caltagirone, I came in your store looking for a sofa, chair. I met Big Chris. I walked out with a complete living room set. I had the greatest experience I’ve ever had , shopping for anything. This gentleman is an incredible human being! Took his time explaining, in detail. He’s an extremely proud employee. I wish he also sold real estate, and autos. I will be back for other rooms. Also the here was Ammar, and Josh. Both extremely helpful employees. You should definitely recognize them all. And thank you for the opportunity to experience them .

Big Chris was very helpful in showing me my options while shopping for a new bedroom set. He was very knowledgeable in the products and I was able to find exactly what I was looking for.

Great experience, working with Joe V. was great. He is very professional and helped me out with all my furniture needs! Highly recommend!

They are so professional and knowledgeable.

My original interaction was very pleasant. My delivery came in two separate orders and the first piece was damaged and it took several phone calls and a letter to the president to make it right. I love the furniture and the second half of the delivery went better than expected

Natasha from the farmingdale showroom was very nice, but now i see it was all for show and to make a sale for commission. I will never purchase anything from Ashley's furniture again. This was my first and last time buying. I was told lots of lies at the moment of the purchase, one thing I stressed about was the cleaning or maintenance of the furniture, i was told to purchase a 5 yr "maintenance plan" which i stupidly did, when i needed maintenance, the story was diffrent, non existing plan. I wasted over $10,000 in furniture, and the customer service is really horrible. The delivery guys broke one of my walls, and a piece of furniture was cracked. Customer service will give you hell to fix any problem even when I purchased expensive insurance. I also had issues with my couches, which are still not resolved.

Went in to purchase a painting off the wall that I had seen while in shopping with my sister a few weeks ago. Tony recognized us right away and could not have been more helpful, even going to the back to find it since it was no longer hanging and they weren’t sure if they still had it. He quickly found it and made the purchase as easy as possible. Such a warm, kind, friendly salesperson with no pressure either time! Will definitely use Ashley Furniture- Farmingdale for future furniture and home decor purchases!

Salesman Anthony was great, thanks!

Anthony Barrett found us a beautiful bedroom set. Not only is he really nice...He is extremely knowledgeable. He wasn't pushy at all, and told us to take our time looking. About 2 weeks after purchasing the set, the price went down. I called Anthony and he did a price adjustment which saved us $1,400! I definitely recommend Ashley furniture. Great quality, competitive prices. Will definitely be back!

I Worked with Christ and Ammar the ops lead at the Ashley store in Farmingdale New Your. The process was seem less and there attentive approach put my mind at ease. I will definitely be shopping at Ashley in the near future.

My wife and I went to Ashley Furniture to look for a Dining Room Set with Server. AJ Was extremely helpful and new his stuff. We purchased our set on Friday and it’s being delivered on Tuesday. Highly recommend Ashley Furniture. Thank you AJ for everything.

Good attentive sales representatives. Helped us out gave us options.

Such an amazing store! Great selection. Devin was so amazing! Extremely helpful and knowledgeable.

Mr Ahmet help me and wife get a couch. It's hard to sell my wife Anything We haven't bought a couch in over 5 years And Mr. Ahmet Got her to buy a couch Praise the Lord he needs a raise

Bobby and Benji were amazing. They made the experience so much fun and were extremely knowledgeable!

Big Chris was very knowledgeable about the products we were looking for and also provided his personal insights.

We had a great experience with Big Chris. He was patient and extremely helpful especially after two days of browsing. Appreciated the assistance.

Devin was very helpful and thoughtful the entire experience. I’m so excited to receive my bedset!!!

Big Chris and Teresa were fantastic! Both were very knowledgeable and helped us pick the perfect pieces for our space.

Awesome pleasant staff. Tony was excellent and really went out of his way to help my parents. Fantastic store.

Natasha was excellent friendly and knowledgeable....a pleasure

That was great experience with this store and thanks AHMET because he made my day perfect , his hospitality was great and very helpful , honestly I was not buy anything just I was going hangout my off day , but after meet with Ahmet I bought beautiful sectional for my living room and gorgeous bedroom set for my bedroom. It was I’ll about his personality and his talent :) , so anyway thanks to store and AHMET.

The person that helped me was Big Chris, great sense of humor very descriptive and informative with the information he shared with me. I left with all my wants & needs fulfilled for a great night's sleep.

Amazing customer service. Big Chris made my mattress shopping experience an unforgettable one. Highy recommended him for all your purchases. Go see Big Chris he'll get you what you need.

I just found the perfect furniture for my newly renovated Master bedroom! Great service from Ashley!!

Benji was & has been amazing throughout this entire process! from sitting back and letting us do our thing, to sharing his ideas & vision for us & to dealing with all my crazy back and forth requests! he even reached out to us the morning of our closing to congratulate us before we came in to buy our set! great customer service, would 100% recommend this location and asking for Benji when it comes to your furniture needs!

Devin the sales person actually listened to us and helped us pick the perfect furniture that will fit in the space. He gave us options and actually listened and was very very helpful. So very glad he said hello to us when we walked in.

Very good

This was the second time we purchased furniture from Ashley. Thomas helped us last time and was incredibly professional, knowledgable and honest. When it was time to purchase bedroom furniture there was no question. Thanks

Thank you so much Benjamin and Devin , very friendly, polite and trusted people, they took all the time to show me what I need and what I want for my new home, I would highly recommend going to see these guys.

Devin was very helpful and knowledgeable. Great atmosphere. All staff were very welcoming and pleasant.

Tiny Tom helped us to buy a dining room and bedroom set and he was great. Who knew furniture shopping could be so funny, he made us laugh a lot! Tom was very informative and made sure we were confident in our purchase before finalizing. Tom did not pressure us and made sure we did what was best for us. He really personalized our experience and made sure we got the best deal possible. He is very thorough. Looking forward to meeting with Tom again to buy our future furniture!

Very easy to deal with, delivery was quick and safe handling of my furniture made a pleasant experience.

Awesome customer service. Dennis was awesome. Helped me find what I was looking for and was patient

I was welcomed and left respectfully alone while I looked around. They all acknowledged me, and I felt welcome. Their product was good, plenty to choose from, with lots of ideas. Prices seemed reasonable.

I stopped in today to start my search for living room furniture. I dealt with a wonderful, knowledgeable sales person, Benji. He was extremely helpful and accommodating, without being pushy. My first visit to Ashley and I hope to be back. Thank you Benji for your time and all your help!! Terry M.

Chris was great to work with. No pressure, he made. It easy to purchase the Dining room.

My experience was with Devin at the Farmingdale, NY store. What an absolutely professional gentleman he was. Greeted us with a simple hello - He was not pushy - He was not cocky or clinging as some sales people are. He knew his inventory. Knew the showroom. Knew what I wanted after carefully listening to me & I thoroughly enjoyed working with him. He was honest in trying to get me the best couch at the best price. I will be back just because of him. Plus the showroom was clean & set up nicely.

Tom was a great help and very pleasant to deal with.

Today I was looking for new couches and I was approached by a gentleman named Tiny Tom. He was very helpful and very intuitive to my needs. I appreciate the time and effort he put into my purchase. I would be definitely doing business again at Ashley's furniture especially with Tom.

Es una buena tienda de muebles de calidad. me encanta la atención al cliente es buena estoy satisfecha de mis muebles de Ashley

It was such a pleasure working with Natasha today. She was so knowledgeable and she was able to answer all of our questions. We can’t wait to receive our new couches and bedroom set. Thank you Natasha for making this such an easy process!!

Just finished shopping at ashleys and Thomas was very helpful. He is very knowledgeable and answered all our questions. We are extremely happy with our experience and cant wait for our new couch and love seat to get delivered.

Dennis was wonderful! He took the time to let me explore the options that I wanted. He didn’t try to push me into something I didn’t want. I got to try an adjustable bed for the first time. He walked us through the store. He gets to know his customers and what would be best for you. Since it was my first time buying a bedroom set, He explained everything to us.