Ashley Store Farmingdale, NY

Chris at the Farmingdale store was super helpful, patient, and thorough. His service and attentiveness is the reason why I made my purchase today.

I had an absolutely outstanding experience working with Marisa at Ashley Furniture. From the moment I walked into the store, she made the entire process smooth, stress-free, and actually enjoyable. Marisa took the time to really listen to what I was looking for instead of pushing the most expensive options. She asked thoughtful questions about my space, style, and budget, and then guided me to pieces that fit perfectly. Her knowledge of the products was impressive — she explained the differences in materials, durability, and warranties in a way that was easy to understand and genuinely helpful. What stood out most was her patience and professionalism. I never felt rushed or pressured to make a decision. She gave honest opinions, offered helpful suggestions, and made sure I felt confident before finalizing my purchase. That level of customer service is rare these days. On top of that, she followed up after the sale to ensure everything went smoothly with delivery and that I was happy with my furniture. That extra step really shows how much she cares about her customers. If you’re shopping at Ashley Furniture, I highly recommend asking for Marisa. She goes above and beyond to provide exceptional service, and I will absolutely be working with her again for future purchases!

Had a wonderful experience shopping in Ashley today. 😊 Sales person Dylan together with managerJavier and Chris were wonderful by taking the time and effort to ensure that I was happy not only with the couches, but also with the color. With that said I think is one of the best sales experiences I've ever had.

I bought kids bedroom furniture, a sofa and loveseat set a mattress with adjustable base all at a great price this weekend. So happy!! Big thanks to Tony and Marisa for explaining everything to me and for addressing all my questions and concerns truly a 5 star service!

My shopping trip to Ashly Furniture was a pleasure today. I was met by Chris who found the table and chairs that I was looking for. He also found the perfect display case too. All this in about 40 minutes! Perfect salesperson! Thank you!

Great experience with salesman Chris

We had a great experience with Mike at Ashley Furniture. He helped us find exactly what we were looking for, answered all our questions, and made everything fast and easy. Zero pressure, super friendly, and very professional. Couldn’t ask for a better experience!

Ryan was our sales rep. He was so nice and personable. Explained everything we needed to know. Bought a beautiful set.

Marissa was great help! She helped us pick out our living room furniture set. She was so professional and helpful!

We are newlyweds we had a lovely experience yesterday buying furniture for our new home. The sales associate Chris made our shopping experience worthwhile. He was kind, courteous and patient in helping us make the best choice.

Nikki was extremely knowledgeable, professional, and patient with us. She helped us picked out the perfect furniture! Thanks for being so kind and making our shopping experience fun. We will be coming back soon!

Nikki was wonderful. Very knowledgable. Would absolutely recommend shopping there.

Marisa was absolutely wonderful to work with. Would highly suggest others to business with her.

The salesman was very helpful and answered all of my questions. The delivery drivers were on time and very pleasant.

Nikki went above and beyond helping us choose our couch. She was incredibly helpful, patient, and made the experience stress-free. Highly recommend working with her at the Farmingdale location!

Michael LoPicocolo was our Salesperson and he was awesome in helping us choose our furniture. He spent time with us, showed the features of the sofabed and loveseat we were interested in and was a no pressure salesperson who knew his inventory well. The showroom itself was set up nicely and the rest of the staff was welcoming and friendly as well. One of the managers, I believe her name was Phyllis was also very nice and accomodating. Overall had a great experience at this particular Ashley showroom. Looking forward to receiving our new furniture.

The service was great! The delivery was on time and handled very well. The product is beautiful and fits perfectly in the space.

I had a fantastic experience thanks to Marisa and Dylan at the Farmingdale location, who were incredibly helpful in assisting me with choosing the perfect mattress for my son. They took the time to listen to my needs, and their thoughtful suggestions made my decision much easier. I truly appreciate their support and will definitely return for any future purchases. Thank you again!

Just bought a couch from Ashley’s in Farmingdale … I worked with Nikki she was outstanding. Very informative and knowledgeable and easy to work with 10 out of 10 experience if you are looking for any type of furniture go see Nikki!

I loved the customer service they provide—how they explained everything to us and genuinely cared about our interests. I also loved the furniture. We purchased a sectional. Marisa was the best!

We had a bad experience at this store. We were interested in the 0% financing for 60 months, when we finally picked something out, we were told that we would not get 60 months financing at 0% unless we paid full price for the furniture. We were not happy and declined, and did financing for 24 months at 0%. The manager Mike kept saying there is a price match available if we find it somewhere less expensive, and that we were getting all the Black Friday discounts. We did not get the Black Friday discounts and specials, and when I called about a price match, he just discredited the website that was offering it, Then proceeded to tell me that if they do a price match, our financing goes down to 12 months. I called Ashley's corporate number to see if they can assist, they told me Mike would reach out again to see if anything can be done, Mike never called. The price online also included a chaise lounge, and was still less then Ashley's price with delivery. Also the people sent to put together the couch, didn't know how to, they claimed a clip was broken, we had to wait for the clip to be mailed to us, upon receiving the clip we called to have someone come over and install the new clip, and he told us nothing is broken, they just didn't set it up correctly. Do not go to this store, search around online and save money.

Chris at Ashley furniture was great! He was very well informed about the furniture and sold us on the performance fabric and sturdiness of the Elissa sectional. We would highly recommend him as a salesman.

Sales staff was friendly helpful and professional. Thank you for marisa and fi for the wonderful sale.

Dylan was wonderful. My shopping experience could not have been better!

(Translated by Google) Excellent (Original) Excelente

The delivery was absolutely fantastic they let you know ahead of time when everything is coming the delivery guys were fantastic courteous really nice it was a pleasure doing business with this store if I ever need anything again I would definitely go back to Ashley

Marisa was very helpful.

Marisa helped us order a couch, dining table, and a bed frame. She is the best!!! She is extremely kind and very knowledgeable. The store manager was also very helpful in finding us a table. It has been a great experience working with them!

Great experience, even better service

I was so impressed with Ashley furniture and especially with Charlie. My sales person. I was about to give up on furniture shopping frustrated with all the other places I had been to when I stopped in. Charlie was so informative and so professional and so very very relaxed did not push me to buy anything and I felt completely positive about my choices of bedroom furniture. I highly recommend Ashleigh furniture in Farmingdale great place!

Dylan the sales person was very good . Laïd out all the choices and helped with our decision.

Cj helped a ton !! Best and most helpful guy in there ask for him on arrival if you want a smooth experience

Ryan was courteous, knowledgeable about his products and very patient while we tried out many mattresses. We spent more money on a mattress than we expected, but we think we picked the right one for us.

Visited the Farmingdale store and Ryan helped us. He made the process seamless. Was able to make recommendations based on our needs and we found a couch we loved quickly. The whole process felt almost too easy. Very much looking forward to getting our new couch!

Salesman Mike and GM Phe were extremely pleasant and patient with me while I was buying a new mattress . Thank you Mike for your work with Hope to Dream - a program that gives children who are in need of a mattress .

Great experience from sales to delivery! Day of delivery communication was fantastic and accurate! Juan and his associate were very thorough and professional with the delivery and ensuring everything was working! Highly recommend and will buy from Ashley Furniture again!

Marisa was amazing! She helped me so much and helped me pick the perfect mattress for my first home! She was patient with me, honest, and very helpful! 11/10 recommend going to her for any home needs.

My husband and I stopped into the Ashley Furniture store in Farmingdale the other night just to get ideas for furniture for our condo in Florida. Since we live in New York, we explained to the salesperson that ordering in New York for Florida wasn’t an option and that we were really just browsing. Dylan was incredibly understanding and still offered to walk around with us in case we had any questions. He was so thorough, kind, and knowledgeable. He explained the quality of different pieces, showed us how certain materials could be cleaned, and even demonstrated how stains could be removed. Even though he knew there wouldn’t be a sale that evening, he genuinely took his time with us and made the experience enjoyable. A really nice, professional salesperson and a great example of excellent customer service.

Experience was great all around. Marisa at the Farmingdale location was really knowledgeable an helped me find the perfect couch for my space. I was also having a terrible day and she sat and talked with me for a few minutes and really helped to elevate my mood. Franklin and his delivery team was also really wonderful, quick and careful to not damage anything during the delivery process. Thank you for a great experience all around.

Marisa was extremely helpful. I came in looking for a couch that I saw online and even though they didn’t have it in the store, she knew exactly which one I was talking about and immediately showed me one that was pretty similar to it. It was the perfect couch that was about the same price and i was in and out in about an hour. It was a quick and easy process. I would definitely go back and I might because now I need a dresser lol. Marisa is extremely personable I felt comfortable and not rushed or pressured. I would definitely recommend her.

Chris at the Ashley store in Farmingdale NY was terrific. He gave me good advice on recliners even after I told him we were moving out of state and ultimately wouldn’t be purchasing from his location. A real class act and a gentleman. Thank you Chris! (I wound up buying a recliner he showed us from Ashley in Nashville.)

Great service! Was extremely friendly and fun to talk to, as well as informative on the pieces we were looking to purchase. He did not suffocate us when we walked into the store, he gave us plenty of space until we found the pieces we wanted, gave us the right information, and checked us out quickly.

Wha a great experience! Jayden helped us so much and showed us everything we needed to see. We walked out with a gorgeous couch and a huge smile. Jayden was so excited for us and it just made us even happier. Russ and Jess!

We met Nikki as we walked in and she was wonderful. Friendly, super helpful and not at all pushy! She was patient, as I had no clue what I wanted. She changed couch pillows around so I can see colors, fabrics, and compare. She left us alone as we tried to decide and came back to check. We ended up buying couches and a table set. Such great deals! Can’t wait to get them!

jaiden was very professional and kind, helped us find the perfect couch within all of our budget and preference ranges and was very thorough answering all of our questions

Marissa was very helpful… we walked in without a clue and walked out with the couch of our dreams

Ryan so patient and helpful, moved furniture all over the store to help me piece together what I was looking for.

Such a great experience! Marisa was super helpful, answered all our questions and gave us options that fit our needs!

The salesman Mike was great. He was very patient with us while we debated what we should get and explained everything very clearly. The Ashley Furniture delivery men Santos and Manuel were great. Fast efficient and every bit of care was given to our walls as they menuevered some tight spots.

Marisa was the best! Made the whole process simple. Very knowledgeable and I never felt pressured at any point. Everyone in the store was very kind and friendly. Would definitely recommend .

Very nice staff and not overbearing at all. Greeted promptly, listened to what I wanted and C.J. was very pleasant to work with. Having the items in stock for delivery right away was a definite selling point! I would highly recommend this store and CJ as a sales rep.

I had such a great experience with Ashley’s delivery services and they respected all my building restrictions.

Ryan was exceptional! Very professional. We had very little space to work with for a new couch, and he gave us every angle he could think of to help choose something realistic. We love our new furniture!! If it wasn’t for Ryan we would be uncomfortable as usual! Thanks Ryan 🙏

The men that delivered the couch were professional and did a wonderful job

Bought my furniture which they had in stock. Within a week it was delivered and everything went flawlessly. The two drivers were excellent and helpful.

I worked with Marisa W. at Ashley Furniture and had an exceptional experience. I first met Marisa about three weeks before purchasing my couch, and from the start, she took the time to answer every question I had without any pressure to buy. When I was ready to move forward, her customer service went above and beyond—she communicated with me directly by text, sending photos and videos of the couch so I could feel confident in my decision. She carefully priced everything out for me, kept me updated on the Black Friday sale, and proactively communicated details as the Black Friday deals rolled out. Marisa was consistently professional, helpful, and friendly throughout the process, including her quick, clear texting follow-ups. I truly appreciate her dedication and attention to detail. If you’re shopping at Ashley Furniture, I highly recommend asking for Marisa—she is knowledgeable, kind, and made the entire buying experience smooth and enjoyable.

Nikki was super helpful & welcoming! She allowed us to explore as many options as we needed and helped us pick couches that are optimal for our space. She was lovely and we would recommend her to anyone

Charles and Javier were very personable, friendly and patient while we shopped for the couch that best fit our needs. They let us take our time in making our decision and thoroughly answered all questions that we had. It was a pleasure working with them!

Karim was so helpful and kind! He immediately greeted us, asked what my partner and I were looking for, confirmed his understanding, and led us to exactly what we were looking for. He took his time and even measured products to help us get a vision on how it’d fit our apartment. Him and the manager helped us understand pricing very thoroughly and made the experience quick but wonderful and hospitable. An excellent salesman and super cool dude for recognizing Pokemon! Very grateful and delighted with this experience; if you ever need excellent support and vivid insight, make sure you get Karim!

Tony was awesome!

Ryan was extremely helpful and knowledgeable. The process from quick and streamlined. Great experience!!

Great experience! Would shop here again!

Wonderful sales team , very helpful and knowledgeable , and very patient with 2 senior citizens, Eric was a pleasure to work with,

Delivery was great

Chris was the best and a very good person. He convinced me to buy such a beautiful sofa when I was just looking. I hope he gets a good bonus because he was great.

No promises company . Bad experience Ashley .their policy only in website . When you call them for something you guys will know the reality. Such a shame customer service

Chris was fabulous…. Knowledgeable, soft spoken … not pushy answered all questions!! Excellent job! ⭐️⭐️⭐️⭐️

Ashley HomeStore is honestly really nice inside, super clean, organized, and just gives off good vibes. The person who helped me out, Ryan, was awesome. Super chill, understanding, and really guided me through the whole process. We even had some nice small talk; he’s a genuine, down-to-earth guy who made the experience way less stressful. If you’re buying a couch, definitely ask for him, he’s great at what he does. Now… the only downside was the general manager. She never even told us her name (she’s Italian), but she was just straight-up rude. She kept asking me random questions about if I knew certain Italian people due to her knowing I am Italian, like back-to-back questions and it seriously felt like an interrogation. Super nosy and totally unprofessional. Honestly, that whole interaction made me really uncomfortable. Other than that, the store itself and Ryan made the experience worth it. If it wasn’t for him, I’d probably have walked out. Thank you Ryan!

The service team members were very helpful, courteous and friendly. I was satisfied with the level of service they provided and the effort to go above and beyond their call of duty. I was also pleased with the quality of the product that I purchased.

My girlfriend and I went to Ashleys looking for a 6 person table for our smaller dine in kitchen. Marisa pointed us to the only 6 person table with the perfect dimensions. She was very knowledgeable on the item and the sales they had. While she was processing the order we asked questions about rugs and she was also very knowledgeable on that as well. Very big help after going to 4 or 5 different furniture stores. Delivery team was fantastic and they delivered and assembled at the time scheduled. Great work all around would recommend.

Sales guy was great (Tony)

Amazing. The table is perfect and very comfortable.

Jaiden was very helpful and very detailed with all our questions and concerns. Took the time to show us around and was very kind.

What an amazing experience! The nicest staff and extremely knowledgeable! Everyone went out of their way to help! Will definitely be back!

Ryan made our experience a 5/5. From the second we walked into the store until the second we left we felt like he was listening to our requests and taking them into consideration and not just trying to make the next sale. We were not expecting to have such a great experience, but Ryan truly made the process easy as could be. We received our couch in less than a week and we couldn’t be happier. Definitely recommend going to Ashley, and asking for Ryan!

Nikki was great and very helpful and she was able to help me pick out furniture within my budget and I’m very grateful for that.

My family and I were helped by Ryan, extremely helpful and was very clear and detailed about everything and also polite. Made everything smooth and was happy with the outcome of our visit.

Mrs Jaden was very nice and helpful I’m so happy with my new sofa

Karim, made us feel welcome the moment we stepped into the store. He listened to our questions and concerns on what we were looking for and offered us great suggestions. He was patient with us as we went back and forth on what we wanted as there were so many options. I definitely feel as a first time home owner I made the right choice decorating my house with Ashley Furniture in Farmingdale.

I had the pleasure of being assisted by Chris Warner at the Farmingdale location and couldn’t be happier. He was extremely knowledgeable and helpful and it was a very quick process purchasing my item. I highly recommend this particular location (and sales manager)!

We had a great experience here. Our sales person Chris was very helpful and answers all of our questions. Highly recommend

Went to Ashley furniture on Route110 today to get some new chairs for the Kitchen/Dining Room table. Had the good fortune to be helped by a young lady named Nikki with a computer assist from her colleague Sonny! Two outstanding and very patient people!! They helped us look at probably every dining chair in the store, let us take the time we needed and made sure we got great prices. They both had excellent senses of humor and were a pleasure to deal with. They answered all of our questions (even the stupid ones) and never were pushy or uninterested in making sure we were happy. We highly recommend them!! A pleasure!!

Fi and sunny are amazing so helpful and understanding top notch and highly recommend

Great service delivered early in morning and installed very professional

Amazing hospitality and patience from Nikki and staff. Thank you so much!

CJ made a great impression from the start. Gave me great service by helping me find the perfect bedroom set for my new home. I highly recommend him 👍

Staff was friendly and efficient. CJ was lights out. Highly recommend.

Went to the farmingdale store today and Marisa was wonderful!!! So nice and helpful... We didn't feel rushed... She took her time with us until we made a decision!!!

Mike was so helpful, not pushy. Made our experience pleasant. He was very knowledge about the couches and measurements. Highly recommend working him!

I purchased a complete bedroom set for my daughter delivered today I was told there was no issue with Taking old mattress well that was not the case today they refused To take it I believe it was because My Daughter was there alone

Chris was awesome!! So respectful and knowledgable He made my girl Carol and my furniture shopping experience great!!! We purchased couch and kitchen table and chairs that NEEDED to be at my home b4 Autistic son arrived PLUS i made new friend from SAME neighborhoods Elmont and Copiague!!!!!!! God puts GREAT people in your life at crucial times THIS was ONE example

Fi, Chris as well as Kionne were extremely helpful in picking out furniture for my apartment. I brought a floorplan and they were all able to work together to put together a complete furniture collection for me that is much better than I would ever be able to do myself. They took the time to learn my style and went above and beyond by spending several hours with me. They all followed up to make sure all delivery dates and furniture was exactly what I wanted after delivery. I will be coming back to the Farmingdale any time I need new furniture or accent pieces.

I love working with Marisa in Farmingdale. She’s so knowledgeable and helpful without being pushy. She always steers me in the right direction and is so patient when I can’t make up my mind. I worked with her 4 years ago on my den and all of my outdoor needs and came back again when it was desperately time to refresh our living room. Thank you Marisa and team!

I had a fantastic experience working with Tony from Ashley's Furniture Store in Farmingdale. From start to finish, he was incredibly patient and never rushed us while we looked through all of our options. He was extremely knowledgeable about the furniture and was able to answer every question we had, helping us find exactly what we needed. What really stood out was how much he cared about making sure we got the best deal possible — we left knowing we made the right choice, both in quality and price. If you’re shopping for furniture, I highly recommend asking for Tony. He truly goes above and beyond!

Marissa was awesome from the moment we walked through the door! Extremely knowledgeable and patient with us throughout the process. There are sales people and then there is MARISSA! 10 out of 10 experience!

I can not say enough good things about our experience with Ashley's. Mike was out salesperson and he was great. Helpful without being overbearing and pushy. We found the perfect couch for an amazing price. Delivery was smooth and they kept us informed every step of the way. Will definitely use them again! We are so happy!

Great sales team. Love my sofa. Reasonable price for both furniture and delivery. The delivery guys were on time and went above and beyond to get the sofa upstairs through a too narrow sliding door. Definitely recommend Ashley, and I'll return the next time I need home furnishings.

I had such a pleasant experience at Ashley furniture on 110 in Farmingdale today. The salesman Eric Friedman was awesome! He answered all of my questions and did not pressure my husband and I to purchase. We actually left the store to go down the road and check out what other stores had to offer and he was totally fine with that and did not have an attitude. When we came back, he took care of us and explained the receipt and Protection Plan paperwork perfectly. Thank you so much, Eric! That was my first shopping experience at Ashley furniture and I would 💯go back!

Chris was the ideal salesperson. Friendly, knowledgeable, and never pushy. He gave me space to decide, answered all my questions honestly, and made the whole process easy and stress free. Highly recommend working with him!

I did a purchased of eleven thousand dollars at the store included a mattress I was told I was gonna get a free mattress cover with my purchase but they were sold out at the moment but that I could come back at a later time to pick it up. They finally got some in stock and they told me I have to pay for it and it was not included in my order very dishonest sales tactics

Jayden was brilliant, he made sure we were very well informed with our options and placed us in a very comfortable that suited my spouse and I. I recommend this location because just as Jayden’s help, the assistant manager Mike, was also great.

Extremely personable. Worked with us to get the best deal.

Ryan was excellent. He was very knowledgeable, patient, and made the process effortless. Very happy customers!

(Translated by Google) Excellent (Original) Excelente

I have never been to a store where the employees go out of their way like they do at Ashley in Farmingdale. My wife and I have been there at least five times furnishing our new home. The sales manager Mike is what you would hope every sales person would be when you walk into a store. There was never any pressure and he was there to explain every question we had. The store manager Fi was incredible as well. They made everything such a great experience and were so good with our kids as well. Thank you to both of you.

Nikki and Filomena were absolutely wonderful in helping select the perfect corner chaise for my new house! Could not recommend more! Thank you to the wonderful team at Ashley Farmindgale!

We had an experience. Marisa was unbelievable and she really took her time to explain everything. The manager Fi came over to us to make sure everything we needed was being attended to. Overall a great staff and would highly recommend working with Marisa in the future.

Good delivery service. Chair is really comfortable.

I had a wonderful pleasure of meeting Marisa. My partner and I have been looking for a leaf table for a couple of weeks the moment that we walked into Ashley‘s Marisa Greeted us with a warm presence. She didn’t try to up sale us. She did not ignore us. She gave us exactly what we wanted. We felt so comfortable inside of her hands. She was professional and I would definitely come back to Ashley‘s just to buy something from her. I want to thank her again for everything she has done for us.

Nikki truly impressed us with her wonderful personality. She patiently answered all our questions and went above and beyond to provide detailed explanations. It was clear that she genuinely cared about helping us understand.

Nikki was great will go to her for all future purchases …..

(Translated by Google) Hello! My husband and I went today to buy a bedroom set, we were delighted with the treatment that Marisa Weinstein gave us, she was very kind, affectionate and very sweet in her way of speaking to us and explaining every detail, the truth is that we were amazed by such nice treatment she gave us, God bless you always and may it continue to be so special and kind to all the people who visit Ashley Funiture 👌👌👌 10/10 (Original) Hola! Mi esposo y yo fuimos hoy a comprar un juego de habitación,quedamos encantados con el trato que nos dio Marisa Weinstein ella fue muy amable,cariñoso y muy dulce en su manera de hablar con nosotros y explicarnos cada detalle,la verdad que quedamos maravillados por tan lindo trato que nos dio,Dios les bendiga siempre y que siga siendo así tan especial y amable con todas las personas que visite a Ashley funiture 👌👌👌 10/10

Very pleasant experience today at Ashley furniture! Thank you so much to Nikki for all your patience with us. We can’t wait to get our new sectional.

Nikki is the best! She was so sweet and helpful to us, as this was our first couch purchase. Great experience overall!

Excellent experience with Mike. Very helpful and informative. I would definitely come back here for future needs.

Came and worked with Tony and Mike ended up buying the Omaha sectional they where awesome to work with definitely suggest shopping here

We went shopping for a couch for our new home and Tony and Mike were nothing short of amazing. They took the time to ensure we had the right pieces picked out that met our wants but also gave us room in our space! They are truly experts in what they do and make the process smooth and easy! Thank you guys!

Can’t say enough about Marisa our salesperson. Even though we were looking for furniture for Florida and the store couldn’t ship there she spent a lot of time helping us narrow down what exactly we were looking for! If you’re looking for furniture you definitely should go see Marisa. She has experience and even brought up things we never even thought of! Thanks so much for your help!!

Nikki was extremely helpful ❤️

Had the best experience with Nikki today! She knows every detail about products in the store. Helped my wife and I tremendously to pick out the best couch for our family.

The sales staff and Keith the manager were so helpful. I needed replacement cushions for an Ashley couch and had a really difficult time getting them. I tried online, and by calling the company, and was unsuccessful. They went above and beyond, located them and had them shipped to my home. Fabulous!

I have bad experience and never buy again I not recommend Chirs this it’s the guy who sale the furniture he put the wrong address and the delivery came and they felt and I call Chris and he never resolved the problems and never call me back I not recommend this store

dealing with Nikki Was a pleasure, very helpful, very attentive Understood all our needs from start to finish was a good experience. We thank you for hiring a great staff.

Chris was very helpful and allowed us space to shop without the pressure of being followed around the store while also available when we had questions and were ready to make a purchase. We bought a beautiful kitchen bar top height table with his help

Awful customer service! I have bought furniture several times in the past. NEVER AGAIN. I never take time to write reviews, but this has been nothing but aggravation over 2.5 weeks. Salesman would not respond to messages or calls for 2 weeks. The store does not have a direct number to call, it goes to corporate and they can't even get them to answer when they call or message them. Twice they tried to transfer me to the store, only to be disconnected. They sent them messages to call me twice and they did not. Now they are delaying in processing my furniture return. Delivery experience was not great either. I was rushed and they wouldn't open ottoman when I told them salesman told me I could send it back when I received it because I didn't get to see it in store. When I went into store to return the pillows (that were supposed to delivered, but then I need to pick up and they would not take back on truck) Assistant manager told me that a refund for the delivery was possible, but would be up to my salesman who would call me today. I had to call him, at 3:30pm. He had no idea what happened yesterday even though I emailed him and he had been in work for a few hours. He said operations manager has not yet processed my return (although the $66 pillows were credited back to my account). He said it is not possible to refund delivery, even after all of the awful customer service I have received. Go to a store with better customer service and actually has a phone number you can call. I have called several in my hunt for new furniture. It is amazing they answer and are very helpful.

Mike and Eric were great ! Smooth transaction

Mike was absolutely fabulous! He showed us all different types of sectionals and recliners. He explained in detail all the aspects of each and fabric care. He was pleasant to deal with. Friendly and not overbearing. 100% recommend speaking to him if you are looking to buy any furniture from Ashley.

Our Salesperson, Christopher Warner was extremely helpful & made very efficient use of our time. Christopher was a good listener, knew where the Dinning Sets we maybe interested in were located on the showroom floor. He was helpful in selecting the color & finish that best matched our existing room decor. Christopher was also very helpful in showing us all the possible chair options available to match our table selection. Allowing us to decide which hair back, leg & seat best suited our comfort & taste. I will highly recommend Christopher Warner to everyone I speak to about Ashley Furniture. We liked his relaxed professional demeanor, attention to our needs & salesmanship.

I had a great experience buying my new sofa at Ashley Furniture! The sales associate was Ash and she was amazing! She knows so much about all the products, she was friendly and helpful and went out of her way to ensure I was happy with my purchase. The store manager is Filamena and she also went above and beyond. I loved my sofa at first sight but I also wanted to compare prices and quality, so I ended up browsing other stores on Route 110. Let me say, nothing compared to Ashley. All other stores were way too expensive and didn't have what I needed/wanted. I came right back to Ashley and Ash was waiting patiently and helped me finalize my purchase. She is a definite asset to the company and I would highly recommend her and the store in general!

Marisa and Fi were so amazing! We had the best experience with them! They made us feel so comfortable and are so knowledgeable. They took their time with us and made sure we found the perfect furniture for our home! We strongly recommend going to see them at Ashley furniture!

My wife and I just moved to the area and we needed to furnish our house, having no clue how to do it. We went to a few furniture stores, and left with some prospects of purchase but didn’t buy. Our last stop was Ashely in Farmingdale, and thankfully we had Mike Lopiccolo to help us. It was a seamless, easy and fun process. Mike’s knowledge of product and patience were greatly appreciated. As he explained everything to us and showed us all possible options, we knew that we were in the right place. With this guidance we purchased both a couch and dining room table that will truly turn our house into a home. I will be quick to recommend folks from the area and those out of the area to stop in and work with Mike for their furniture needs. We left breathing a sigh of relief and the confidence to know that if needed any more furniture we have the exact person to go to.

The installers/ delivery men were true gentleman, professional and polite showed up on time cleaned up after themselves very satisfying to see that work ethic thanks

Awesome Salesman CJ go see him only!! Had a great experience!!

Marisa Weinstein thank you so much. Your expertise is so appreciated. I do shop at Ashley's furniture and staff is usually friendly and knowledgeable, but Marisa is beyond that. She completely understand the in and out of anything I was curious about and helped me make the best decision. She's a wonderful story telling, entertaining relatable and a overall good time. I do not like shopping but Marisa made this enjoyable. And my dad love the product!

Absolutely Disappointed – Poor Customer Service and Empty Promises We recently purchased a floor sample bed from Ashley Home Furniture, and from start to finish, the experience was frustrating and disorganized. The salesperson, Karim, was friendly but clearly new and just following his manager’s lead. When we first walked in, they were heavily promoting a “free Stanley cup” offer with purchases over $299. We ended up buying a floor sample my mother liked, and were told the 20% scratch-off discount didn’t apply—fine, we understood that. But after completing the purchase, the Stanley cup promo was conveniently forgotten. I had to bring it up myself as I was walking out. The salesperson just handed me a slip of paper and that was it. Despite following up multiple times afterward, no one gave a clear answer or seemed to care. I guess once the sale is made, customer service is no longer a priority. To make matters worse, we were told we couldn’t pick up the item right away and needed to wait 72 hours for the warehouse to prep the floor model for pickup. I questioned this since it was a weekend and seemed like a simple request. When I called back on Monday, they said we could pick it up after all. So I rented a van—only to arrive and find the item hadn’t even been moved. It was still sitting on the showroom floor in the exact same spot. Then came the attitude from the visual manager (I didn’t catch her name). She was completely condescending and claimed, falsely, that no one ever said the item would be packed. I had to correct her—I didn’t refuse packaging, I refused to pay $300 for delivery. Instead of owning the miscommunication, she chose to lie and deflect blame. No wrapping, no protection—just a large, heavy item we had to lift ourselves from a warehouse bay nearly 6 feet high. Shoutout to Kevin from back of warehouse. Who was super helpful and had more customer service and care than the management!! To top it off, as I’m about to leave, I’m stopped and told I still need to “pay”—despite having paid in full at the time of purchase. Turns out they just needed me to sign something, which took another 15 minutes. During that time, they brought out another part of the bed

Ryan was a great help smiling all the time

Kareem was very helpful and helped us find the perfect furniture for our home. He gave in depth explanations for all the products and made our worries and any issues with the products go away. Fae was also very helpful with explaining the payment and all the steps during purchasing our furniture

We just purchased a new sofa, bedroom set, dining table, and mattress, and were extremely happy with the entire experience. Each piece not only met but exceeded our expectations in terms of quality, comfort, and style.The entire process—from ordering to delivery—was smooth and professional. The team, Mike and Karim were so knowledgeable, patient, and helpful with explanations, which made the experience stress-free. Mike even offered water and made us coffee. We highly recommend this store to anyone looking for stylish and reliable furniture, along with the best sales team, thank you again Mike and Karim.

Anthony is phenomenal!!!!! Great asset!!!

Marissa and Sunny were so knowledgeable and helpful. It was a pleasure working with them

Nice team and very professional. Thank you

CJ was great!

Had an amazing experience today with Marisa today. She reminded me of and confirmed my appointment the day before, and from the moment I walked in she was attentive (let me know she was finishing up with a guest, but offered refreshments etc). Once she was ready she instantly pulled up the quote with what we previously discussed and took the time to dissuade any concerns that arose. I was in and out before I knew it with exactly what I needed (Was able to get everything with easy financing). Would highly recommend!!!

The delivery team was friendly and kind. They also arrived earlier than expected which was a very good thing! I could then go about my day. Thank you!

I was helped by Karim at the Ashley’s in Farmingdale Long Island store. He was extremely nice and assisted my family in the purchase.

Had a great experience at Ashley! From the moment we walked in, Karim was incredibly helpful. He was professional, knowledgeable, and made us feel comfortable without any pressure. He patiently answered all our questions and gave us the time we needed to make the right decision. You can tell he genuinely cares about helping customers rather than just making a sale. If you're shopping here, definitely ask for Karim — he's a fantastic salesman!

The workers at this Ashley location don’t know what customer service is. Walked in and for at least 5 minutes no one helped us, while several workers were on the floor fooling around and helping no one else. Finally a worker decided to reluctantly ask if we need help, after a manager-type woman prompted him to. He seemed annoyed to even talk to us. He did not introduce himself nor smile the entire time. He was a bald, skinny man. We told him what we wanted, and our budget, and he proceeded to show us furniture completely out of our budget, knowingly. He then started questioning us aggressively about our living situation which made us uncomfortable. He showed us a quoted price for furniture we were thinking of buying on his iPad and when we kindly asked for a print-out of the quote he angrily said, “You have phones. Take a picture. We don’t do that.” Then, before we even had a chance to discuss and make a decision about the purchase, he started asking whether or not we’ve looked at the other stores nearby yet and started shaming us for even wanting to. He said things like “What, you think you’re gonna find a better deal at Bob’s?” and “The stuff at Raymour and Flanagan is crap.” The attitude and arrogance of this man pushed us to leave Ashley and go directly to Bob’s where we were immediately greeted with smiles, multiple people willing to help, and fantastic prices for better quality furniture than Ashley. We happily purchased from Bob’s and we have the insecure man at Ashley to thank for that. PS: At Bob’s, they actually offer you a printout of their quotes directly from their iPads.

We had such a great experience working with Eric while shopping for furniture for our new apartment. Even though we ultimately couldn’t make a purchase from the store because they don’t offer shipping down south, Eric still went above and beyond to help us. He was incredibly patient, answered all our questions, and clearly had deep knowledge of all the furniture we looked at. He made what could’ve been a stressful process feel easy and enjoyable. We really appreciated his kindness and professionalism throughout. Highly recommend working with Eric if you get the chance!

Our salesman Mike at the Farmingdale store was extremely helpful to us in choosing a new sectional sofa for our home and never once pressured us into a purchase. He was very knowledgeable and assisted us in choosing the pieces that would look best and fit properly in our living room. He went above and beyond his responsibility as our salesman by actually coming to our home to personally measure the space so we were sure to order the correct pieces. We highly recommend Mike and Ashley Furniture.

I went to Ashley's in search of a sectional sofa and was not dissappointed. Ash, the customer rep, was friendly, knowledgeable and very patient. She took the time to find out exactly what I was looking for and guided me around the various displays until I found a sectional sofa of my liking. I got a great price and 20% off of it. I left the store with a smile and looking forward to my new sofa.

Clemente and the helper were extremely friendly and efficient. They helped me decide on a layout for my new couch and helped me move things around to suit this new layout. 10 out of 10 service! I live in a 3rd floor walk up and they were very careful and quiet (very early delivery). Hopefully Clemente can deliver my next piece of furniture from Ashley! Thank you so much!

Great customer service in store and delivery they notified u the whole time men that delivered were respectful and didn’t leave a single piece of packaging Excellent I will definitely buy again

The delivery gentleman did a fantastic job. They handled my furniture with care, they were 2 pleasant. It was a pleasure to have them in my house.

Very impressed with Filomena. , she is a wonderful manager, a great asset for the company.

I had a wonderful experience at Ashley furniture in Huntington. My sales person Ryan was extremely helpful and accommodating would definitely recommend this store!

Went to Ashley to look around Only, and actually purchase sofa and love seat. Amazing sales person, Tony at Ashley, in Farmingdale NY. He was knowledgeable, courteous and patient . Took time to answer every question. Made a big difference and why I did the purchase same day.

Went to the farmingdale store . Ashley and Marissa were fabulous. They were very patient and knowledgeable. I placed an order and next day changed some items and they were very accommodating! Can't wait for my stuff to arrive

Terrible customer service when you call. Not willing to help or make a sale

Staff was nice not pushy and nice selection

Great service

Loren was such an amazing sales person so understanding caring and patient I was undecided, on what I wanted he took his time to explain materials, fabrics, etc. and he held my hand throughout the whole time I highly recommend anyone looking for furniture to come to Loren 10/10

Customer service at the store is amazing. Couch looks beautiful, arrived on time. The delivery men were very courteous and kind.

Excellent service

I’m truly blown away at the customer service from Ashely Furniture. It’s super easy to shop online as a millennial but coming to the store truly was a great experience. My customer sales rep Lorne in Ashley HOME was AMAZING. He was patient and not pushy and truly listen to my needs. I appreciate him taking his time to show me things he had in store and online. Although I wish the show room had more modern contemporary dinning pieces. I still left with a dinning that I love. I would have walked away if it wasn’t for Lorne’s ability to be patient and kind.

Excellent delivery.

My husband and I came here planning to look at a new bed frame. Tony approached us in a respectable manner and was extremely helpful with the bed frame. When we mentioned that that we were also looking for a mattress, he was incredibly patient and informative while we tested out nearly every bed in the store. Not only that, he also taught us about appropriate bed pillows as a bonus. Tony was actually such a help that we decided to pull the trigger on a set of armchairs we had also been looking for. 10/10 would highly recommend

Couldn’t be happier with my experience. I shopped for my new sofa on route 110 in Farmingdale. My first stop was Bob’s. Then Raymour and Flanigan and finally Ashley. They all carried basically the same couch. Bob’s wanted $4000. Raymour wanted $3500. Ashley was $2750. And they had the best color. My sales person, Filomena, was the reason I made the purchase. Do not loose her, she compliments your business. Having just come from Raymour and Bob’s, she made me feel the most welcome and the most at home. My delivery was today. The drivers had a tough delivery as I’m on a second floor apartment with a 17 step stairway that has a 45° turn in the middle. They delivered a large four piece sectional up the stairs and it was a very difficult delivery. They were very careful and did a great job. Unavoidably there was some scuffs on the walls, but to my amazement, they took out a cleaner and wipes and clean my walls for me. I couldn’t have asked for a better experience

Do. Not. Purchase. Our experience with Ashley Furniture continues to haunt us. Initially, great experience and customer service, but this turned into a nightmare. Lies, deceit, and over a year of frustration. Customer service is nonexistent at best and it literally takes going to social media and these reviews to get noticed. I honestly hope that happens here, but our experience has been never ending and I have zero confidence they will do the right thing. Just save yourself the frustration and don’t go!! Worst customer service experience ever.

Fi and Tony were great, helpful and knowable. Easy to work with!

Tony was great

When we shopped for the couch the salesperson was knowledgeable and helpful. The delivery people were fast and efficient. I love my new couch!

Ashley was great. The delivery guys helped with a challenging door issue and put everything together for us. Very courteous and polite.

Mike was awesome! He was very knowledgeable about everything the store had to offer and made the purchasing process so easy. Would highly recommend this store.

Great service. Thank you Alex and Tony!

Great selection Ash salesperson Gary helpful

Sonny was a consummate professional and made sure that I left with the most qualified purchase possible. I would definitely recommend my friends and family to this Ashley home furniture location. We are so excited for our new furniture!! Thank you Sonny!!!!!! Give this a promotion!!

Thank you Sonny for helping us out with our couch purchase, the process could not have been easier! We’re super excited to be getting our beautiful new furniture!!!

It would be wise to avoid this store and their products especially their scam protection plans. I spent over $15,000 and was misled by their sales representative into purchasing a protection plan that has proven to be unusable. Every attempt I've made to reach out to either the protection plan provider or the store has resulted in a lack of resolution. I highly recommend taking your business elsewhere and supporting establishments that genuinely care about their customers and offer legitimate protection plans that are worth the investment. My couch looks 20 years old when it is barely 1.5 years I purchased it.

Alex was amazing and very personable. We will be back because of him and the rest of the staff at Ashley in Farmingdale. Thanks

My furniture delivery service was excellent. I was kept appraised of the exact time they would arrive. Movement from truck to setup and placement was seamless. The guys were friendly and efficient. My whole experience with Ashley Furniture was great from showroom associates to my living room.

I want to give 1 star to Ashley cuz I spend almost 10k for furniture before we buy they say we cover up everything but within 2 months furniture start chips and cracks on the furniture

Ash and the entire team did a phenomenal job getting my family exactly what we wanted for a great price.

Shopped and purchased a living room set and tv stand with a fireplace. I shoppped in the Farmingdale, NY store and was greeted by Hennrie Anne when I walked in. She assisted me in my different options , measured everything to be sure it would fit in my living room and was courteous and professional. My delivery came on the date and time I agreed to. Delivery men were polite and professional. Only issue was the tv stand came with a very noticeable chip on the left side. The delivery man immediately called customer service, took pictures of the damage and with in a week I received a new tv stand, which was delivered by another professional and polite delivery men. I also purchased, through Ashley's website, 2 lamps and 2 end tables, all were delivered by fedex in 3 days. My experience with Ashley's furniture company was top notch.

I had a great experience with store employee Ash today, she was so helpful with helping me find the perfect piece for my home!

Henri-Ann helped us out so much! She was a pleasure to work with. Measuring everything and drawing it all out for us. Would definitely come back! Manager Fi also was so helpful and great to work with. Felt like we were chatting with family all day! Can’t wait for our delivery!

We met Alex a few days ago having one furniture plan in mind with his expert salesmanship he not only recommended a better set up for our furniture but gave us a great price as well. Overall great experience!

Tony , Daniel and Chris were amazing every step of the way. They were patient, informative and really made the process seamless. Will recommend a million times over. Thank you

I had an amazing experience at Ashley Furniture thanks to Henri-Ann Peccoo! They were incredibly helpful, knowledgeable, and patient throughout the entire process of selecting my new bedroom furniture. They took the time to understand my style and preferences, offering thoughtful suggestions that perfectly suited my needs. Their professionalism and friendly demeanor made the experience stress-free and enjoyable. I couldn’t be happier with my purchase, and I’ll definitely be returning to Ashley Furniture in the future thanks to the outstanding service I received. Highly recommend asking for Henri-Ann Peccoo when you visit!

Everything was great. Chris was awesome. Really helped me out and probably the reason I bought here.

Wonderful experience today with Ash! We truly were planning on just browsing for a full sized bed for our toddler and a sectional couch and we walked out with everything including the mattress! Thank you!!

I had a great night today at Ashley Home Store Furniture in Farmingdale NY. I walked around numerous times as I was nervous making a big purchase and trying to decide what I like vs what I loved! I ended up loving the furniture I placed an order for with Ash. She was super patient and gave me as much information as possible. I also met manager Josh who went over my finance options. he reassured me with finance options. Lastly I had privilege of working with Henry Anne who broke down girl math for me. She worked the numbers and explained them thoroughly to me. All three were exceptional! My experience tonight was amazing I left with my living room set being set for delivery exactly when I want it! I was indecisive and all three catered to my needs. I am very grateful and look forward to my furniture being delivered. You have a team of experts at that location. Thank you

The salesperson Ash was so nice. My wife and I had narrowed it down two couches but we were so indisive. She had a lot of patience working with us. I definitely would use her again.

Purchased a sectional from this Ashley in June of 2022 for almost 5k, fast forward two years and the couch already looks like it’s 10 years old. Every couch cushion has pilled terribly, some cushions have collapsed and some have bowed. In addition, when we purchased the couch we also bought the warranty policy which turned out to be a complete scam! We submitted claims for the couch pilling and an accidental puncture tear which were both denied. After finding the denial online I attempted to call and speak with a manager but instead I got a voicemail and still have not heard back. Stay away from Ashely furniture’s low quality fabric and scam warranty policy!

Henri-ann was awesome. She was very knowledgeable, patient, and personable. I will highly recommend her to all friends and family.

This Ashley Store is incredible!! The manager Filomena knows exactly what’s she doing and talking about when she’s making sales and helping out customers. She was able to help my mom and I change something on my bedroom set order. I also wanted to mention Henri-ann , Sunny the Operations Manager (cutie pie with great demeanor 🥧🥰) , and most importantly Alexander a new employee who has a big potential. Thank you to all the employees who made our experience so memorable, we will definitely be going back again soon!

The staff was very helpful with my claim. It was a very friendly environment.

The salesman and manager went above and beyond to assist us with our purchase. They were kind and professional. Thank you!!!

Chris was incredibly helpful at the farmingdale Ashley’s today. He was kind, informative, patient, and ensured a wonderful and seamless experience start to finish. I cannot thank you enough for all you’ve done today!!!

Not all Ashley's are made the same, so not only make sure you shop at Ashley's Farmingdale location , ask to see Emily and/or Erick, at the Farmingdale Ashley's... Weather you're looking for a couch, a bedroom set, or dining room stuff this is where to go and who to see. Yes these two sales people were knowledgeable, informative, patient, and very professional. No pressure, no bs, just plain old help to get what you want. Even if it means walking around the entire store several times. It sure made it easy for us to buy a couch sectional for our house, and we are grateful Emily and Erick were up for the task. Ty

Bought my sofa from them and the warranty. I explained i have a cat and if those damages would be cover under the warranty. They assure me it would be but it's a total lie. They won't do it. And I have to pay fee to get them repair. They lied. Not happy.

Henri-Ann is fantastic! Very helpful and helped me figure out the best sofa configuration for my space. Can’t wait to see my new sectional in my living room!

I bought a couch and loved seat There a couple of weeks ago I was able to come in under my budget and happy with what I bought The sales staff was helpful and relaxed. Unlike down the block at Bob's where they swarm on you like vultures. With so many furniture stores in the small area they are worth stopping in to look

My experience at Ashley Furniture was ultimately pleasant, thanks to Marisa Weinstein. She assisted me in finding a great bedroom set, and even though I needed to adjust my order and wait a bit to schedule the delivery, Marisa was incredibly accommodating throughout the entire process. Unfortunately, my experience with the first delivery team was disappointing. They seemed reluctant to deliver the furniture properly, claiming that nothing would fit. They even wedged the pieces into the doorway and took pictures to document their difficulty delivering the furniture, which was very frustrating. However, once I brought this to Marisa’s attention, she took immediate action to resolve the issue. Although it took some time, I appreciated her dedication to making things right The second delivery team was fantastic! They quickly delivered the piece that the first team couldn’t manage, and within 20 minutes, they had the entire bedroom set assembled and positioned perfectly. Carlos, one of the drivers, truly stood out—thank you, Carlos! The second team not only delivered all the items in one go but also set everything up in no time, making the process feel seamless—exactly how I had hoped it would go from the start. This team truly sets the standard for Ashley Furniture, and I can’t praise them enough. I greatly appreciate all the assistance I received and will definitely recommend you to anyone in need of furniture. My only advice is to be patient as getting new furniture is definitely a time consuming process!! I look forward to returning for more furniture in the future. I thank the Ashley team for mostly everything!

Worst store. They have the worst customer service. They delivered the wrong size rug to our home and we called right away and asked to exchange it for the bigger size and they gave us so many issues. Told us we have to pay for another delivery fee. I will never buy from this store again and I will never recommend this store.

Chris was amazing!! Great service! Followed us every step of the way!

Chris was very helpful picking out a couch process was easy & quick!

My recent experience buying my daughter’s bedroom set was exceptional, thanks to the wonderful service from my salesperson, Dorrie Kerzner. She was very kind, professional, and answered all my questions while showing me different options. Tony was also very patient. Everyone in the store treated me with great kindness, making me feel very welcome. I would recommend this store to anyone looking for a good furniture-buying experience, as they made me feel not stressed, but very comfortable. I also loved the Starbucks coffee from the staff 🤗. All my furniture comes from Ashley because I love the quality, the styles, and the service they provide.

Chris was very helpful and extremely patient with my wild children. Thanks you!

Just left this store and had the best experience Dorrie was amazing I highly recommend her it was the best experience Thank you Dorrie I will enjoy my living room for years

Chris was really great! He was nice and professional, and explained everything that we needed to know concerning any offers and services. My mom and I even got some hot chocolate and coffee from the staff 😋

Chris was absolutely a pleasure to work with. He was very helpful and knowledgeable. We found the exact couch that we wanted.

Great experience !! Mr. Chris offered great service from the walk in. Very professional from the appearance to the tone and body language. A very respectful employee to Ashley Furniture!

We had a great experience at Ashley in Farmingdale! The staff was more than happy to work with us and help us with holiday discounts. We purchased three pieces from Ashley and would feel comfortable returning in the future!

Had a great experience with Eric.

Joseph was a nice sales guy and the reason why I came back to patronize this store above the others. We had shopped other places but chose this store. The management team is inept and unprofessional. I was offered a 10% discount off of three pieces of furniture by the sales person and had agreed to buy them for that price. I continued to purchase other items. One on clearance, and a mattress. I was also going to be returning to purchase a dining room table with 4 extra chairs. I was also offered additional discounts there. A manager came over when we were finalizing the transaction saying to the salesperson, “I’m your T.O”. His name was Paul. He is in dire need of training. I would not recommend using inside business terms with a customer present. It’s tacky and doesn’t present well. This checking out ordeal must have went on for no less than 30 minutes while my family sat in furniture waiting for it to be completed. There was a flyer that I have that states 10% off on regular priced merchandise which is where I thought the salesperson was offering his discount from. The management team said they couldn’t give the 10% off and that they would have to raise the price to a higher price to give that discount. What? Yes, this is what was said. Your pamphlet does not meet advertising guidelines set by the New York states attorney general. The disclaimer font is smaller that the legal size required. I was told the explanation was in there. I could not read it. I will not be returning to the store and plan on writing reviews on yelp and google. I will also be contacting the AG office and be filing a complaint with the BBB. This is certainly not over a discount of $150.00. It’s the principle of offering one, having a flyer that’s states there is one, and not honoring it. Ads are required to be clear to consumers. When they are not, it’s considered deception and are illegal. Sad that your management team is unwilling or unable to handle a small customer service issue and allow it to turn to this. I will be formalizing my complaint in greater detail. I would like someone to contact me. I will not speak to a manager from the store. They are the cause of this. A company of your size should be ashamed of operating in this way.

Automn was awsome

SONNY AND HENRI ANN WERE THE BEST, made the process SUPER QUICK AND EASY. Highly recommended to see them if you come to this location. Really made the process super enjoyable and easy.

Chris on the sales floor was absolutely incredible. Made everything easy and fast. Totally grateful and happy with the service

Straight shooter, personable, and great knowledge base. Would recommend!

Scotty B went above and beyond in finding exactly what I needed

This location has the best selection and staff! Scotty B is the man and he is so attentive and patient with what you need!

Paul was very helpful and we were able to get everything we needed.

Purchased a bedroom set from Ashley Furniture in Farmingdale our sales man Paul was a pleasure to work with I will be recommending him to family and friends

Amazing quality of furniture but even higher quality customer service. Ask for Stu!

We are very happy with our purchase! Stu was helpful with helping us find the table we love.

Henri-Ann was absolutely amazing! She helped me and my boyfriend pick out furniture for our first apartment, she made the process so easy! She drop sketches and explain everything in depth. I highly recommend this location and Henry-Ann to anyone looking to get furniture for their space!

Stu was very knowledgeable and helpful. He listened to our needs and made excellent recommendations.

Paul was great

Paul was a pleasure to work with !

They tried to deliver twice when we opened it to check for damage, and both deliveries came damaged from the factory. We decided to cancel.

Paul was so helpful and knowledgable in helping us make the right choice for our dresser! He grasped what we were looking for in terms of wood color and style. He gave great recommendations and even knew about our new neighborhood and recommended a great sushi spot! We will definitely be back for more furniture from Paul!

Henri-Anne Pecco was amazing. She gave me many options, had a wealth of knowledge and very kind. Bought a bed, mattress and couch. Can’t be happier!

I went to farmingdale Ashley furniture. Spoke with a manager named Sabir. He denied the reselection which other Ashley furniture stores allows in one day. Even though I told him I am ready to buy few furniture today, he told me to select furniture and come another day. He treated me different than how he treated my husband. I have never been treated this way in any furniture store in my life.

Stu was very helpful and pkeasant

Salesman named Stu was fantastic. He was knowledgeable, patient and friendly without being pushy. Great experience.

Stu was our sales person Totally excellent Kind respectful and Patient all around nice persons would Definitely come back and recommend friends

I had a great experience working with Jared. Will come back here again.

Eric was a pleasure to work with! knowledgeable and professional

Eric was helpful and knowledgeable. We can't wait to get our new couch. Thanks Eric!

We are moving and Eric was such a great help in finding beautiful Ashley furniture for our new home. We are thoroughly satisfied with our purchase and appreciate such great service. Thank you, Eric!

Eric was a pleasure. He assisted us as soon as we walked in. He was kind enough to get all of our questions answered and had a lot of patience.

Henri-Ann is amazing! She lets you look without stalking you and was so helpful when you did need her. Highly recommend

Go meet Jared everyone! He was very honest and relatable! He made me feel comfortable with my purchase! I love my bedroom set! Good luck and keep putting smiles on people faces!

Jared was very professional, knowledgeable, and a gentleman. I had a great non pressure experience!

We had a great experience at Ashley! Henry Ann was very helpful.

All Ashley's are great. This one fits the bill

I recently had the pleasure of working with Jared at Ashley Furniture store. From the moment I walked in, he greeted me with a warm and welcoming smile, creating a positive atmosphere for my furniture shopping experience. Jared was extremely knowledgeable about the products in the store, but he also took the time to understand my needs and preferences. Bought my living room.

Henri-Ann is the saleswoman to go to here. She’s patient and knowledge about the product and will go out of her way to make sure you’re confident in your purchase. She’s made the entire experience a dream.

Henri-Ann was exceptional to work with, very knowledgeable, accommodating, and lovely to speak to and buy items from. She was pleasant, kind, and well-mannered. Great and easy experience!!!

Great service.

The salesman, Tony he was polite he was informative he was not aggressive he listened to us and we listen to him I enjoy my experience buying my recliner. any futures purchase from Ashley I will come to Tony.

Jared was wonderful. Helpful and very professional. Would highly recommend.

My husband and I knew what we wanted and needed to furnish our first home, and the sales specialist Jared at Ashley in Farmingdale was very helpful while making the whole process quick and easy.

Jared and Olivia were extremely helpful, friendly and knowledgeable. They worked amicably together to explain the various smart features of the sofa we purchased. There was no sales pressure at any time. Would buy there again.

Jared was great in helping me find a couch for my space!

Henri Ann helped my husband and I with the purchase of our dining room chairs. Beyond sweet and patient. We will be back for our futures purchases. Possible next week 😂. Starbucks coffee a bonus too.

We went to Farmingdale Store, *Sunny showed us the furniture and he was very helpful and patient with us. The store didn’t had as much variety as we were expecting.

Ashley Furniture was great! HENRI-ANN was a fabulous salesperson!

Staff was very friendly and helpful

Henri-Anne made the process so easy and stress free. Service was first class and the pricing was fantastic. We can’t wait to get our new couch and entertainment center. See you soon for the kitchen table.

Great experience getting our couch. Not pushy, very helpful and price matched

I came in to purchase a tv console and left with a bedroom set, mattress and adjustable bed frame in addition to the console. My sales associate Sonny was fantastic. He was helpful, patient and knowledgeable. His manager Gary was also fantastic. They were both very helpful in guiding me with my purchases. I wanted to correct my previous post, the manager is Greg, not Gary.

Henri Ann is the best & most talented sales lady. Always ask for her

Herni-Ann and her staff are the greatest. They were very helpful. Love them.

I was greeted at the door by a friendly face. Then I was guided to the items I was looking for. No pressure but offered all the assistance I needed. Questions were added promptly. I made my purchase and was totally satisfied. It was a pleasure doing business at Ashley’s. I would recommend them to everyone!

Devin was excellent in helping us choose furniture pieces that are perfect for our home. We highly recommend him at Ashley’s furniture!

In April of 2022 I purchased the Tanavi modular sectional. I’m writing today 2 years later to let your company know that I have never regretted a purchase so much in my entire life. The couch looks like it’s 10 years old. The fabric of this couch is the worst quality I’ve ever seen. I have spent hours of my time trying to remove the pilling so that I’m not embarrassed when having company over. Shame on Ashley furniture for selling this product and practically stealing money from people. I’d also like to add that I purchased Ashley’s “protection plan” for stains and rips. I have been trying to use this protection plan for stains I have gotten on this god awful couch and conveniently no one is able to help me. Which does not surprise me. To wrap this up I will let you know that I will never ever be purchasing one more single item from Ashley furniture, nor will I allow any family members or friends. I will let them know how badly Ashley furniture has let me down. Now that my couch is wrecked 2 years after purchasing, I need to go purchase a new one. But make no mistake I’d rather sit on the ground then waste my money on another product from Ashley furniture.

Henri-Ann was very helpful throughout the whole experience.With my Dad’s many many questions she was able to answer them all.She made this a smooth process and was very thorough.

Emily Cruz in the Farmingdale location made everything so smooth and easy! Would absolutely recommend

Devin was great at showing us exactly what we wanted. Added Bonus, was price fit out budget

The rep was very courteous and professional. Excellent customer interaction.

Just bought a tempur mattress floor sample from Ashley’s furniture. Emily and Marco helped me and my boyfriend choose the perfect mattress for our home. Thank you guys very much! Best of luck to Marco on his journey 🙏🏽

Very bad service. I went today looking for furniture and the service was very bad.

Emily and marco were the best made shoping for a bedroom set so easy no pressure

I had a tremendous experience with my sale representative Amanda and she was polite and helpful with my decision process.

Henri - Ann Peccoo helped me find a great dresser chest for my room!!

Had a very pleasant experience at Ashley. The Sales Representative….Emily…was extremely professional and customer service oriented. If you go to Ashley on Broadhollow Road….make sure ask for Emily. Great service overall. Highly recommended. Carol

Henri Ann and Olivia made our shopping experience easy (and enjoyable). They were both knowledgeable and informative. I highly recommend the location on route 110 in Farmingdale. We couldn’t be happier with our purchase.

Henri-Ann and Olivia we’re very pleasant and helpful and nice to deal with. Thank you very much.

Jill was a kind and helpful salesperson! She let me and my husband take some time to talk things over while still being present to help work details to support our decision on which couch to get!

In reviewing my recent purchase, I must say that Jill, my associate, was absolutely amazing in assisting me throughout the process. Her professionalism and expertise were evident as she guided me through the options and helped me make an informed decision. She was attentive to my needs and provided excellent customer service, making the purchasing experience smooth and enjoyable. I truly appreciate Jill's dedication and positive attitude, which made a significant difference in my overall satisfaction with the product. However, it's worth mentioning that the manager, Dana, had a nice but subtly negative undertone in their interactions, which could have been improved upon. Dana could learn a lot from Jill in terms of providing exceptional customer service and maintaining a positive attitude. Despite this, Jill's outstanding support and assistance truly made my experience a positive one. Thank you, Jill, for your exceptional service! After 6 1/2 hours of inconvenience I learned that Dana was not the manger she was district manager that didn’t want to bother to solve the issue and when I asked to speak to her she had already left the store. I feel that the store should cover the delivery cost after many hours in the store.

Henri-Ann was the absolute best and very informative. She made my experience enjoyable, especially for helping me find my first piece to my new apartment!

Henry-Anne, and her manager helped us out from start to finished. I felt, completely free and comfortable to ask questions and recommendations. Found the perfect table for our kitchen. Definitely will be coming back!

Ms. Herri-Ann at Ashley Furniture Store in Farmingdale was extremely polite and helpful! She was compliant with all my needs and explained everything that I needed to know! She was very real with pricing and recommended us a few things/ideas that fit my needs. Would 100% recommend her and the sleep specialist, Devin at the Farmingdale Store to help with all your needs! Very polite and helpful the both of them! :)

Great store answered all of our questions. Devin was great ask for him!

I would never shop at Ashley’s again. This place has the worst customer service. Their employees are quick to sell you their products but will disappear on you when they’ve made an error. We ordered a sectional sofa and were charged full price for the sofa. We were missing a piece and when we told them about it they charged us for another piece!!! We were double charged and the charges were never taken off. Marco the store manager originally told us that because of the inconvenience the store would eat up the cost of the piece and practically just deliver it to us for free however we were charged TWICE for a piece we originally were missing. Not to mention the quality of the sofa’s are unbearable. THEY ALSO LIED ABOUT THE DELIVERY DATE!!! Henri-Ann, specifically told us that if we don’t like our mattress or sofa we can return it at any time, PLEASE DON’T LET THEM LIE TO YOU. PLEASE DO YOURSELF A FAVOR AND NEVER PURCHASE FROM HERE!

The absolute worst experience of my life! We made over a $15,000 purchase in buying our new home furniture. They messed up our order, the quality of the sofa’s were disgusting. And the people that work there absolutely lied to us. Told us we can change our minds and return at any time but once the furniture is in your home you’re stuck with it, even if it’s not the right thing. Absolute disaster! NEVER AGAIN!!!

Wonderful experience at Ashley on 110. Our salesmen Devin was so helpful . Not pushy at all. Gave us time to discuss our purchase but was always close for questions.

Great place I highly recommend it. I purchased a dinning table I love it. Emily Cruz was amazing very professional and took care and answer all my questions. Very satisfied

Sam & Josh were such great salespeople. Very much down to earth and to be honest, a breathe of fresh air. Retail is tough, and they do it with a smile on their faces. We need more ppl like Sam & Josh in this world. Promote these ppl asap. This is who will make your company super successful.

Henri ann was completely professional and extremely knowledgeable about everything in the store. When it came time to purchase she made the whole process easy. I am looking forward to using her in the future for all my furniture needs

Ms Emily was exceptionally helpful and attentive to our request as well as our needs. My wife andI are more than satisfied with our purchases. We thank her so much for her patience and direction!! Thanks again to Ms Emily.

I have to say we were very very pleased with our experience at Ashley’s Furniture, our sales girl was amazing was not pushy at all, had the best personality understood exactly what we weee looking for.

I am a customer of Henri-Ann and she was great! I could not have asked for a better trusted advisor! You will not be disappointed!

Always love doing business with this brand. Customer service was great. Henri-Ann was the best.

Extremely helpful and pleasant! Great no pressure experience. Very professional!

Your representatives were great in assisting me with some plants I really needed to furnish my home. They were kind and very helpful.

Loved working with Salesman Chris. Will definitely contact him if I need any Ashley products in the future.

Mandie and Steve helped me out and were great with everything . Made the process of buying furniture easy .

Devin at Ashley Furniture in Farmingdale was so helpful and informative during my couch shopping experience. He really helped me picture all the furniture in my home and match accent pieces without making me feel pressured:)

Nyasia was our sales assistant and this girl KILLLLLLLED IT for me. Gave us the best deal, was not overbearing at all (you know how sometimes it can be overwhelming when furniture shopping). She was the kindest and sweetest. I’m literally recommending her to all my friends.

I was helped by Chris and Henri-Ann. Our first encounter was with Chris at the farmingdale location and to say the very least, his patience and understanding was really the reason why we decided to go with Ashely’s. We have made our rounds for the perfect sectional couch, but always felt as they saw us as a dollar sign. Never valued, and never felt as if they really truly cared if would be happy with purchase at the end of the day. I give Ashley’s 5 star rating all across the board. Henri -Ann was so cool and understood what I wanted and how to add the perfect women’s touch to a home. I would go back a million times again for anything else that I need. Incredible customer service !!!

Good variety of furniture. I got a nice bedroom set for a great price. Jill and Amanda were wondering!!

Steve the manager very knowledgable about Ashley's inventory. Not pushy,pleasant and not in a hurry. Willing to share his schedule when he would be available. Went to many other furniture stores looking for small kitchen table with chairs and matching bench...found at Ashley Home Store

Our sales associate Henri-Ann was wonderful to work with. She was very helpful and knowledgeable of all merchandise. I will recommend her to my friends and family!

Greta customer service from Mandie & Marco

Went into Ashley for dining room chairs and Mandie was super helpful and nice! She was able to get quick delivery and get the best price possible. Would 10/10 recommend taking a ride and talking to her.

Devin was extremely helpful in helping us purchase a couch. Extremely knowledgable and helpful! Highly recommend.

Devin is great. He’s patient and listened to what I wanted. He’s very knowledgeable and polite.

Nyasia our sales person was extremely helpful she worked with us to find the right bedroom set. She worked magic we were very happy

Long story short, went to Ashley to purchase a bedroom set. Mandie greeted me at the door. Very knowledgeable, helped me with color selection and coordinating with room color. Answered all my questions and made the whole process a lot easier and less stressful. Highly recommend

(Translated by Google) Excellent service. (Original) Excelente servicio.

Excellent salesperson Devon. Knowledgeable, helpful and polite. Thanks!

Amanda was so friendly and helpful. She answered all our questions and did not push. She was pleasant and really met all our needs. We had 100 questions and she answered every one with a smile and never lost her patience. It was a great shopping experience!

She was very helpful and knowledgeable and also friendly. I would recommend her.

Emily and Chris were very helpful and thorough.

Very professional excellent work top-notch.

Chris was very patient and informative! Can’t wait to get out outdoor furniture.

Devin was amazing. Smart, funny and extremely knowledgeable. Didn't hassle us just an easy transaction. Go see him and you won't be disappointed!!

Devon was wonderful. He listened to our needs and made some great suggestions!

Great customer service, friendly, courtesy and welcome. Chris was warm and had a heart of a servant. Steven was polite and attentive in processing financing. Overall environment was a delight.

Our experience with Ashley Furniture and especially Devin was outstanding. Devin was completely professional with a very relaxed approach. We didn’t feel pressured or rushed at any time. He answered all of our questions and arranged a very prompt delivery. Fantastic experience all around. Thanks again!

Mandie was extremely helpful and patient helping me find the perfect bedroom set

Thank you Mandie for your patience and suggestions on helping us choose the right furniture for our space. Ashley furniture in Farmingdale is very lucky to have you!! Truly an amazing person.

Mandy was truly a pleasure to deal with. She was patient and understanding and even when we told her we were not purchasing anything that day, she was still just as patient and understanding!

Great staff and was super easy working with Henri-Ann!

Emily was a delight she helped me immensely and in the future when i need more furniture i will absolutely be returning

I love Ashley Furniture store!! We were provided with the best experience from Chris and the other associate (who’s name I cannot remember..I’m so sorry!!) they were both super friendly and honest. they both put their time and energy into helping us pick out the perfect furniture for our house.

Mandie the associate that helped us with our purchase was very helpful, understanding and courteous. She also was patient

Amazing!! I can’t thank Jill and Marco enough for their amazing customer service. They helped me find the perfect sectional for my space and it looks absolutely stunning. I came into the store feeling defeated after dealing with a furniture mishap with another company, and Jill really cared to help me find the perfect sectional. Marco was fantastic with helping me pick the appropriate configuration for the space. I am so grateful to both of you, thank you so much!!!

Henri-Ann and Amanda were excellent. They answered any questions we had and offered suggestions when we needed it.

Very helpful and pleasant to deal with

Mandi spent a lot of time with us showing us couches appropriate for our living room. Ashleys had a lot of comfortable options for us to choose from. Devin reviewed the temperpedic mattresses with us, patiently answering our questions. Highly recommend both of them.

Kevin was a great salesman who helped me through the process.

We had a great buying experience at Ashley Furniture Store in Farmingdale. Both Amanda and Devon were very helpful to us.

Emily and Marco helped me out with financing on a mattress from tempurpedic. Thanks again to both for the sleep demo. I was going to buy a mattress from another store until Mandie recomended Ashley’s.

Ashley was great. The pricing and the sales staff were both knowledgeable and warm. They didn’t pressure you and they politely helped make our choice. The inventory was expansive. We were very happy with the experience.

My boyfriend and I went to just look at furniture and we ended up buying a couch and a bedroom set. Amanda was very nice and extremely helpful. With her help we got exactly what we were looking for at a reasonable price! She’s very friendly and knowledgeable. We highly recommend the store and Amanda. We can’t wait to have our furniture delivered!!!

Customer service in the Farmingdale store was excellent. Kind, courteous and friendly.

Thanks to Amanda and Devin for their help today in store, we ave a fantastic experience and you help us to furnish our home.

Nice furniture and staff

Delivery was for an area rug, so nothing fancy. Service was great! Delivery team contacted me before arriving and arrived on time!

Steve was excellent. Friendly, courteous, knowledgeable, helpful & understanding just to mention a few attributes. He was wonderful & I would definitely recommend anyone to see him. He's a huge asset to Ashley & I hope they appreciate his hard work

Great experience on my purchase.

They were great

We always have such a great experience at Ashley. Dealing with Emily and Marco at the Farmingdale store made everything so smooth and easy! We’ll be back, as we have done time and time again! Thank you!

Amanda was very knowledgeable and personable. Wonderful to work with.

Emily was a great help in helping us find the perfect couches. Was an easy decision with her and Marco guiding us. Great experience !! Thank you ! Bill & Rosemary

Henri-Ann was very personable and helpful! She took everything we said into consideration and helped us get the best table and couch! Thank you

I was so impressed at the service I received from salesperson Ms. Henri'Ann Peccoo. I am so big on great customer service. Because I am very loyal customer. It feels good to be treated correctly & have all your needs meet especially when you spend your hard earned money. Ashley furniture is great and my experience has been such a rewarding one the quality is so important.as well. Thanks again Ms. Peccoo for everything. UNFORTUNATELY I HAVE TO ONLY GIVE YOU 1 STAR THE 5 SYAR SHOULD GO TO THE YOUNG LADY ABOVE, BECAUSE OF THE LACK AND DISRESPECT I EXPERIENCED BY CUSTOMER CARE & MANAGER ON THIS SUNDAY REGARDING A PART THAT I ORDERED SAME TIME I ORDERED MY DRESSER. I HAVE BEEN HUNG UP ON SEVERAL TIMES GIVEN MISSED INFO JUST ASKING WHEN WILL I GET MY PART I ORDERED. SO THERE GOES MY RELATIONSHIP MY MONEY SPEND ANYWHERE. I SUGGEST THE YOUNG LADY THAT HELPED ME FIND ANOTHER JOB SOMEWHERE ELSE. ASHLEY IS THE WORST ON THE PHONE TODAY. DONT BUY ANYTHING ONCE THEY GET YOUR MONEY THEY DO NOT CARE!!!!BUYER BEWARE!!!!!!!!!!

Chris was very helpful!

Great help

I am Mandie’s guest who doesn’t have a Gmail only a yahoo email. So I am writing this review from her device. I wanted to make sure she has 5 stars in service. Mandie and Marco were very kind respectful patient and amazing with selling us the Mandem loveseat. We saw a set at Raymour and Flannigan but the one we saw at Ashley’s was way better with the leather and price. My husband and I had a great conversation with her about similar dogs we have owned. Thank you to Marco for being a great sales manager as well with his knowledge. All is appreciated and we are definitely coming back in the future for a dining set!

Henri Ann at Farmingdale location was super helpful from beginning to end of our search. I highly recommend seeing her when buying your furniture at Ashley’s.

Chris has been absolutely amazing throughout our process. He went above and beyond to help us get exactly what we needed. He was patient and advised accordingly to our needs. He also managed to make sure the floor sample was in mint condition before we purchased it. The whole staff is very kind and helpful. I’d recommend my friends and families for their future needs to Ashley

Devin was extremely helpful and professional. Best experience !

Jill Holloway is fantastic! I initially wasn't planning to purchase so soon, but upon greeting us she was so helpful and kind! Will be returning soon !

Terrible Sales men and women. They are not trained and have no idea what items they are selling NOR do they even know the options available to the customer. At the 4th visit to the store my wife got into an actual Yelling Conflict with a VERY RUDE Female Representative That was claimed to be the "one in Charge".... So After getting kicked out of the store... I returned in the morning To Talk to Steve (original Sales "Manager") and finally got things resolved. Took 5 Visits and 3 Phone Calls To Customer Relations Supervisors to get it squared away.... On top of it all the delivery drivers scratched 3 fresh painted walls AND Dinged a Stained Oak Bedroom Door.... There were screws missing in the assembly of dressers and draws... Can't Give NO STARS. Save the headache and go to Bob's... Same Quality Furniture - without the hassle of sales people coming at you like sea gulls and having the same knowledge of the furniture. 👎🏼

Came here late night got help from Devin. Phenomenal customer service and we walked out with a couch we adored and works perfectly with out space!!

Henri-Ann is an amazing Advisor. She went over and beyond for me. I got exactly what I wanted and thanks to Devin also and Steve for the assistance and experience. I recommend!

Chris did an excellent job showing my wife and I several options and helping us to land on the perfect sectional! His knowledge and customer service were exceptional!!! Thank you Chris!

I never usually write reviews but after my amazing experience with Kevin in the Farmingdale store I have to. Kevin was very friendly and listened to what we wanted and what we were looking for. Kevin made our shopping experience fun and stress-free. The store manager Sam Was also super nice . Go into the Ashley's in Farmingdale and ask for Kevin if you're looking for furniture you will thank me.

Devin was amazing! He was very helpful and gave us space to walk around on our own and look at the furniture. We did not feel pressured or rushed. Would definitely recommend going to him!!

We came into the store for the first time ever. We were a little overwhelmed but as soon as we came in we were greeted by Henri-Ann. She helped us navigate the store, listened to what we were looking for and guided us to the perfect matches for what we need. Henri-Ann gave us the space we needed to shop but was close enough to answer every question we had.

Mandie and Marco were very knowledgeable and helpful in our search for a queen mattress. They are a great team!!!!

Marco and Mandie were awesome! So helpful and made our budget work. They were super accommodating, and great with our daughter who was with us!

Devin was extremely patient and helpful!

Mandie and Steve were outstanding sales people! They were so patient and helpful. We came into the store with specific needs for our new bedroom set and they made sure we were happy.

Staff was attentive and knowledgeable. Very helpful.

Very good experience. Good quality products. Comfortable and down to earth customer service. Henri-Ann was my salesperson. Smooth, practical process.

Amanda and Henri Anne at the Ashley’s furniture in farmingdale made my experience memorable and special. They were extremely knowledgeable, attentive, helpful and made my shopping experience worth while. As a first time renter and first time being in Ashley’s it was overwhelming by the wide array of selections at first. However, Amanda and Henri Anne really took their time and guided me not based on sales but to earnestly curate a selection for me based on What I was looking for and what would be the most optimal fit for me. Very grateful for both of them, will be back soon!

We purchased a new mattress at the farmingdale NY location. We were helped by Emily Cruz and she could not have been more helpful! We weren't sure what we needed and she took the time to walk us through the selection within our price range. She was informative, helpful and so sweet! I would definitely ask for her when we have our next furniture needs. I would definitely recommend any one with furniture needs to seriously consider going to Ashley furniture and ask for Emily. She was wonderful!!

Henri-Ann was delightfully helpful assisting me with my purchase and answered all my questions.

They are so amazing at this store ! Free coffee was a nice plus too!

Very very good Amanda Good sale and very friendly

It was a pleasant experience from the minute we walked in, up until the minute we walked out. Our sales representative was very pleasant and helpful, thank you to Henri-Ann. We love the couch we chose!!

(Translated by Google) amazing (Original) Amazin

I’ve been a loyal customer for many years with Ashley’s. This is by far my worst experience. First being told our furniture was coming on a certain day just to be rescheduled the day before the scheduled time. Being told over and over that a manager will call me. NO CALL! So I went to the store waited over an hour to speak with a sales manager Marco. He said he would reach out in two days. I reached out after 4 days with no contact, he ghosted me. We finally got our delivery yesterday and the wedge for the center of the couch was broken upon arrival, someone from customer service said they will call back within 5 mins after 3 hours we had to call back just to be told there’s no eta on a replacement and they will call back. Utterly disappointing!!!

Henry ann was awesome

Excellent very helpful with a dresser we were interested in. Thank you mandie !

Mandie was so helpful and knowledgeable. Thank you..

We were in Ashley Furniture in Farmingdale today and ordered a couch, table a small table. We dealt originally with Mandie and today with Samantha, the store manager. Both of them were an absolute pleasure. Both were professional and extremely helpful. Keep up the good work.

Service was great

Great experience with Devin. Very professional and provided options to choose from. He will be my Ashley go to guy in the future!

The fine print for any in store purchases states no returns, regardless if it was delivered damaged. If you order from the store, make sure you flip over every piece of furniture at delivery to inspect every angle even though the drivers will rush you. Paid $400 for an ottoman, arrived damaged, Ashely’s refuses to help.

Amanda and Nyasia were amazing in their help in providing us with an excellent shopping experience. 10/10

Henri-Ann was polite, professional, and helpful. Highly recommend this location!

Worked with Devon - friendly, honest and fair. Overall great experience!

We had a great experience at Ashley’s. Devon helped us, he was super knowledgeable and answered all our questions. They provide a superior level of service and there is a calmness when you walk in. Most fun I had buying a couch and I couldn’t be happier. Devon was a key factor in our purchase.

We recently made a purchase and were assisted by Devin. He was very friendly, knowledgeable, listened to our needs and no high pressure sales involved ! If you're in the market furniture we definitely recommend Devin !

We had a great experience at Ashley Furniture. Our salesperson Kevin Lermer was wonderful showing us all that was available when we were shopping for living room furniture. He is very helpful . I recommend going here and ask for Kevin!

Devin was very kind and charismatic without being pushy. He was kind and funny knew what he was speaking about. He made a very stressed out couch purchaser at ease. He even assisted on with questions on bed options for my husband’s mom. I would recommend this Ashley Furniture store and Devin as your sales person!

We had such a great experience buying furniture at Ashley in Farmingdale. Samantha and Marco were great in helping us pick the right pieces that will go well in our new home. We will be back for any other furniture needs.

Do not ever order off the Ashley website. It is a front for 3rd party vendors, which and I quote Ashley customer service: "We have no control over". If you order something by mistake or find it for a better price and try to cancel the order, even if it is been only one hour, they make you fill out a cancellation request form. This form never gets processed and your mistaken order ships. When you complain, customer service places all the blame on you, pointing out microscopic fine print about 3rd party vendors and how you should have done follow-ups even if it has not been 24 hours since the order. The microscopic fine print says no returns once an item ships. If you try to cancel, they simple ignore you until it ships, and then say, and I quote again, "There is nothing we can do."

Do not buy anything from Ashley Furniture. I purchased a sectional on Sept 16, 2023 from Ashley in Farmingdale New York. I paid over $3,000. I hardly use the couch since we have a sectional in our Den. After entertaining on Thanksgiving, I noticed that the entire couch was pilling. In December, I filed a claim with the protection company ( I purchased the extra protection). I waited several weeks for a response for the claim. Today, I finally heard back from them and was denied help since pilling is not covered. I immediately called Ashley to tell them what is happening to my hardly used three month old couch. I spoke to the manager, Urial, he told me that pilling is not a manufacturers defect and said there is nothing he could do to help me. Clearly the manufacturer is using inferior fabric and should stand by their product and make restitution to innocent consumers. I was told to purchase a fabric shaver to fix the problem!!! I would have been better off buying a $1500 couch from Bob's. Ashley furniture should be out of business with these terrible ethics and defective, cheap fabrics they are using.

I loved the store but really Samantha made the experience that way she is extremely helpful and so nice and warming to customers that's how me an my husband feel. Samantha is a benefit for your company. Also I loved the furniture in the store I love what I ordered an when it's time for new furniture I will return.

Kevin, our salesmen, was so helpful. He was able to help us find exactly what we were looking for. He considered our needs and wasn’t too pushy. Great experience purchasing our recliner!

Devon was extremely help and informative.He provided us with a lot of great pointers which ultimately helped us make our decision. He was also very patient as we made our decision with our couch purchase. Excellent customer service, would highly recommend this store and Devon. Will be a returning customer.

Amanda and Devin were so helpful and knowledgeable! We had been to multiple stores that had 1 or 2 beds with storage under it (which is what we wanted) - Amanda showed us 6 beds with storage and explained each bed and the different variations of each. She helped us make the best decision. She then introduced us to Devin who is the mattress specialist - he had us test out multiple beds & pillows until we found the best fit. He explained the way the mattress we decided to go with worked and why it would help with our back pain, husband’s snoring, and my acid reflux. I am so glad we stopped at Ashley and am looking forward to working with Amanda and Devin again!

Karan was great! He guided us with our purchase and ultimately found us exactly what we were looking for. Thank you! Would recommend to anyone.

excellent attention and service from advisor Marco, thank you very much.!!!!

We purchased a couch & coffee table tonight at Ashley’s and had an amazing experience. We are so happy with our purchase and we were helped by Steve and Devin who were both so friendly and very helpful.

We always have a great experience and keep coming back! Amanda listened to our needs and was very helpful with our purchase

Excellent service and knowledgeable staff!

Worst experience at Ashley in Farmingdale, we would looking for new living room and bedroom set for our new home we just bought. We were greeted by sales person Ganesh, he was helping us out, as he was giving us pricing on the all the things we were looking for , we were checking them also online at Ashley were we was seeing the prices were significantly less online and then Ganesh tells us you don’t want to buy from the online store because they are cheaper materials and not from the same warehouse as the In store items , which was a lie , because we called and then said that was not true. Anything that is ordered online or in store comes from the same warehouse. Then he proceeded to tell me and my wife with the purchases he will give us a free gift , a center table for the living room. This was in Nov 23 we are now in Jan 24 no gift ever came and we when we called him about it not answer or text. Another lie. Then we asked him to price match as he was selling us a bed frame that online was 2k cheaper he told us that if he did that he would affect his commission and that he would look into it. A couple of days later we called again and he said he would price match and we would see it in first bill the price difference. Another lie. Haven’t seen anything. Worst experience ever. Definitely a sale person that only cared about himself and his commission then how his client felt . I have been in sales for over 15 yrs and I know any company I would have worked for if I lied like Ganesh did I definitely would have been fired for all the lies and broken promises. So I warn anyone don’t go to the Ashely Farmingdale and if you do be beware for Ganesh , definitely lie and take advantage of you with were the items come from , pricing and also about getting a gift. Better just to walk down the street to Raymond and Flanigan, better customer services and they don’t lie to there customers like GANESH did. It’s funny how it took Ashley 2 Months to get back to us about the situation and then the store has the nerve to lie about and Ganesh and that he was a intern and just started working there. When he told us he has been working there for more the 2yrs and has reviews all the way back as 3, 4 and 6 months before our review. The store should definitely looking into there facts before they lie to corporate and to there customers. I can already think if management lies , I can imagine the sales people that work there. As they say the Apple doesn’t fall far from the tree. BE AWARE OF Ashley of Farmingdale especially if you run into Ganesh the biggest lier there.

The salesman Karan was super helpful, and courteous. We asked for a price match to the Outlet online price and they honored it without any pushback or games. The 0% finance was offered, but not pushed, and save goes for the insurance. Overall great experience. Marco was very helpful in assisting as well and ensured we were happy with our selection.

We came in to buy another beautiful set at Ashley. We needed another couch set for our other room. Yes he keeps buying furniture that we don’t need. Lol. Just kidding. And guess who helped us “ MANDI !!!!” What a wonderful person! We were able to get exactly what we wanted. Without her it wouldn’t have been possible. She was knowledgeable and kind. We also got a great value. We will always buy furniture here with only Mandi to help us. Thank you Mandi 🙏🏾❤️😃

Devin was extremely helpful, professional and polite not pushy.

Went to Ashley’s in Farmingdale to get a sectional for our new place. Listennnn. the customer service was top notch. Mandie and Devin were extremely helpful and they very thorough. They were patient and knowledgeable. We can’t wait for the delivery of our new couch

The second we walked throught the door, Devin recognized us from a previous visit and made us feel right at home. He made every single decision simple and easy and I feel very relieved to finally be done furnishing our home.

First began researching this purchase 6 months ago. Been back 3-4 times and Devon has always been so happy and helpful and understanding about our many issues and concerns.

Kevin was a great rep. Very personable and didn’t feel pressured into making a decision. Had knowledge on all topics. Thank you!!

Mandie and Devin are both outstanding. Great customer service. My shopping experience was awesome.

Kevin Lerner was great to work with! Very happy with the service I received.

Excellent place to buy furniture. Staff works with you and offer great prices!

Mandie and Marco were a great team!! Mandie was super friendly and approachable. She asked how she can help us and listened to our concerns that we needed something durable for 2 cats and 2 kids. We found the perfect couch that’s cozy and cute! Marco also assisted us with the payment options and we are looking forward to our new couch. Will be back for bedroom furniture and a dining room table in the future.

Mandie was amazing in assisting pick the perfect couch for my family and I. Truly recommend 😃

Our salesman Devin was great. Very helpful and informative. Would recommend to friends and family.

Devon, was an absolute pleasure to work with. His knowledge was exceptional going above and beyond moving pieces many times so I could see exactly what the room design would look like. Additionally, put no pressure on making a sale!

Great customer service by Devin. He made everything super easy and hassle free. So happy with our new couch!

Amazing service

Devin was great to work with. The process to purchase our bedroom furniture was easy and seamless.

Devin was wonderful! So helpful and encouraging - we left with our dream couch!

Overall a wonderful experience! Ganesh listened to our needs on what we were looking for today and was able to provide us with excellent service and went above and beyond to help us find the perfect furniture for our home

Devon helped us with a sofa and chair purchase for our new home and was an absolute pleasure to work with!

Ganesh was fantastic! So helpful, friendly, informative and all around kind. He helped us pick out couches, breakdown all options in pricing/financing and made our experience enjoyable. We would definitely come back and work with him again

Mandie was extremely helpful and very good with my 7 year old son explaining all the wonderful options in store. Marco helped to price match and they were a great team!

Ashley furniture salesperson, Mandie, very helpful and knowledgeable, pleasure to work with!!!!

Part 1 of this experience: Devin was great in finalizing my sale and helping me make a custom configuration for our new couch. Samaiyah was great, too. She helped me find the right model for my style and comfort needs. As team, these two were great to work with. Thanks for all your help! Make sure to ask for either when you arrive! PART 2. On 12/9, the date my sales rep and I discussed to be the day our couch would be delivered, I had NOT received any communication about my order. I call customer service in the morning (even though my contract CLEARLY states the company will contact me IMMEDIATELY if there are any changes to my order) to find out our furniture will not be arriving until JANUARY 18. After speaking with multiple representatives, all the company can tell me is “we understand your frustration. This should have never happened. I will handle it personally from here on out.” To be clear… I did everything on my end to be ready for our delivery- removed all furniture for the delivery on that day. So, as much as “I understand your frustration” is customer service worthy… 5 1/2 weeks of sitting on our floor is UNACCEPTABLE. But it’s okay because they understand my frustration….? Why am I reaching out and checking to see if Ashley is doing their jobs when I am fully prepared on my end? Cancelling Christmas breakfasts and hosting events because we don’t want our guests sitting on the floor is frustrating, yes. The inability to use our living room for 5 1/2 weeks is frustrating, yes. The lack of communication has absolutely turned me away from trusting this company and I will no longer be making future purchases. If I didn’t spend 3 months searching for the couch I really wanted, I’d cancel my order entirely. I’ve taken a star away for every week we will be sitting on the floor instead of our previous furniture because no one had the professionalism to contact us. The delivery process better be a more positive experience. If anything arrives damaged or incorrect, I will be seeking an ENTIRE refund and NOT store credit. This will NOT be tolerated. Part 3, delivery to come.

Great customer service, great products

Great experience, Bryson was very helpful and knowledgeable

Nyasia was awesome. I even bothered her on her day off and she was so nice and patient.

Devin was extremely helpful. After visiting 3 other furniture stores, we were over it. He made the process easy and got us laughing again.

Devin was awesome! So friendly and knowledgeable!

Ganesh is polite and knowledgeable. Not pushy and helped us find the perfect couch. He even got me a coffee while we shopped

Mandie helped me with a couch purchase and she was very helpful and nice. She helped me forgive out what size and style would be perfect for my home.

Steve our salesman was so friendly and helpful in choosing our dinning room set! Thanks Steve for the help

Just completed a purchase of a sleeper sofa. Mandie could not have been more knowledgeable and helpful. Set and kept appointment with superb follow up. Mandie is excellent at what she does and made the experience really easy. If you are heading to Ashley I hope you are lucky enough to have Mandie assist you.

Bryson Lassiter made our search and shopping experience the best ever. He’s personable, professional and patient. We really appreciate such caring customer service! ~ The Cordova Family

I’ve shopped at Ashely’s several times and want to thank Steve Williams at the Farmingdale location for great customer service and making our shopping experience pleasurable. Thank you Steve, will definitely recommend you to people! Maria P.

I have a great experience, your customer service was exceptional (Mr. Ganesh) he was so professional and helped me a lot

Our salesmen Devin in Farmingdale was wonder. He was so knowledgeable, he listened to our needs and showed us many options and features that would accommodate our needs. I highly recommend Ashley Furniture. They have so many styles to choose from and have interest free financing

Devin was extremely helpful, professional and friendly! He made the process very easy for us

I worked with Bryson and he truly is a patient and kind person. He is definitely a great asset to Ashley’s.

Great experience and very helpful! Appreciate all Devin did for us. Very happy with our experience!

Ganesh was my sales rep. He was very pleasant, patient and professional. Great experience.

My salesman Ganesh made the stressful process of buying furniture, effortless. He was very knowledgeable, took his time showing us all the different product and not too pushy. Just a nice guy all around. I will be going back to furnish the rest of my home

Highly recommend Ganesh!! Great experience purchasing new living room furniture!

Great service

Samaiyah from Ashley Furniture of Farmingdale was awesome. You know how it usually goes when you go furniture shopping. The sales person follows you around like a creeper. I went about a month ago to the same location and the salesman was like stalking my sister and me, and so we left. I even tried asking him to give me space and he said yes and apologized but still stalked us, so we left and went to Raymor across the street. I didn’t buy anything that day because that man really just ruined the moment, anyways… I went with my husband today and when we entered Samaiyah greeted us, I quickly explained that my husband and I were looking for a living-room and dining room set but I politely asked for her to give us space and I told her we would reach out if we decided on something we liked. She agreed, texted me her name and then fell back. A little later she brought us a flyer with a few discounts, which we thanked her and again she stayed away. When my husband and I liked an item she was quick to respond, she was attentive and understood our vision. Thank you Samaiyah We really appreciate all your assistance.

(Translated by Google) Excellent (Original) Excelente

If there was a checklist of how to treat your customers like they are your personal ATM, Ashley would reign supreme. Went to the store knowing the exact sofa and model that I wanted, I only wanted to pay and place the order as for some reason there is a shorter delivery time if you don't order online. They had me standing around waiting for the only member of staff who was allowed to operate the computers for over 45 minutes, then they quietly ask if you want to buy their insurance for 2 years, and that's when you find out that they don't trust their own products to back them even with a limited manufacturer's warranty, and to get protection you are forced to buy their insurance from them, I don't like being strong-armed into spending more money for things that should be a standard offering. Then, if they comped the delivery fee for free I would understand their terrible attitude towards their deliveries, but despite the fact that you are paying for the delivery, they will give you zero options in choosing a date or time that is convenient for you, the paying customer who has already paid for this delivery service. Only when is convenient for them and you don't get the opportunity to reschedule otherwise you are charged another $99 if you are not there at the time they choose. Every customer service agent who answers their phones has the worst attitude like the company is somehow doing you a favor by delivering their items to you whenever they please and charging you for that inconvenience. We have cancelled the order and in case you feel lost so it's not all negative, Bob's Discount Furniture offers a years warranty as a guarantee, they have flexible delivery options and the lady I spoke to on the phone was pleasant and happy to help and answer all questions. Don't buy from a place that doesn't trust their own products enough to offer even the most basic of warranties without forcing you to buy an insurance from them, and don't let a service that you have paid for dictate what your schedule is going to be. To any Ashley staff who might read this, you need to do better at every step of your sales process.

I am a previous employee at FDE, the franchise which owns this Ashley. Due to this, I am a faithful customer now that I have moved on and opened my own business. Yesterday, I walked in the store and paid for my order in cash, and the store manager literally had me in the store for over two hours while they checked every single bill to make sure they weren’t counterfeit, using multiple tests—the inflated scanner and a pen. On its own this is not irresponsible. However, it was exceptionally idiotic and foolish to delay my purchase, and interrupt my day to check cash when it is impossible for me to walk out of the store with the furniture and it wasn’t due to be delivered for another two weeks. I am surprised at FDE for hiring a manager like this. I’m not going to say it was racist, however I’m positive it was. I would love nothing more than to cancel my order. However, Victor, my salesperson, was great. In fact, the only reason why I didn’t cancel my order was because I did not want to allow the store manager to ruin his sale. Do not go to this location if you are in any minority. You will be better treated elsewhere.

The salespeople were very nice when I went to Ashley. I had been shopping around and had a good idea of what I wanted so I was ready to buy. It was supposed to be the “big” Fourth of July sale so I wanted to get in on the sale before it ended. It was apparently the standard 20% off. Regardless, when I got home I had an email from Ashley showing all the same furniture (large sectional and a sofa) for hundreds of dollars less online, including additional discounts. When I texted with my salesperson the next day to tell her, she said they price match all the time, no big deal. They were to credit me on the new Ashley credit card I opened to get 0% financing (that’s what they told me anyway). I have been patiently waiting for my refund of the $600 back, to no avail. The salesperson told me she would take care of it, which she did not. I have followed up with them probably three times. No one calls me back and the salesperson deleted all the texts with evidence of the price match, including pictures and the email I received online(I still have the photos). It’s too bad because I sent friends to this store, having recommended them. I am now left with a bad taste in my mouth and feeling like I got ripped off. I would have been better off just placing the order online. Shame on you Ashley… not a nice way to treat customers who just spend thousands of dollars on new furniture. I am giving 3 stars because I like the furniture…despite the delivery guy getting my cream color sofa dirty before it was even set up.

Worst Furniture store in the world! SCAM artists! And thief’s and liars!!! DO NOT EVER USE THIS COMPANY!!! THEY SHIULD BE SHUT DOWN!! I’ll be contacting BBB!! They gave us a broken couch that we paid for brand new we told them upon delivery the couch is messed up. They refused to exchange or refund us, and they just kept sending mechanics to come fix my couch like it was an old Buick. Then after contacting the Better Business Bureau, they called me and gave me the option to only re-select a couch in store but I had three days to do it. We re-selected a more expensive couch because at this point we just wanted something nice. They set up the delivery date 5 days before the delivery we received a confirmation email saying our delivery will be here September 12 yesterday we received an email saying some how our couch is will not come until November with no other explanation. It’s been months without a couch. No one ever came to fix a broken one and now we have to wait months to get our new one that we over paid for. Do you want all our money back and you owe us money for taking off time for work, and you will hear from our attorneys!!!!! this company should be put out of business. No one please ever buy from this company ever terrible.

I met this beautiful young lady named Yuliana today. Even though I didn’t get to buy anything. She gave me an Amazing experience which I’m really thankful for.

I had a wonderful experience with Julianna she helped me find the most perfect furniture for my new house. She was extremely knowledgeable and helped me bring together my vision. I will be returning!

Joe and Tajier were professional and patient. I highly recommend this location for an incredible shopping experience. Thank you so much!

Nice & courteous & very helpful customer service.

I almost never wrote reviews but I had to about this young man. Bryson was the most patient, pleasant and easy going salesman I have ever met. He didn’t push for a sale nor did he follow me around the store. He was very knowledgeable about the furniture and answered all my questions. Although I didn’t purchase anything today but I will be back and look for him when I’m ready! Thank you young man keep doing a fine job!

Thank you Devin! He was great. We furnished my mom's entire new house from Ashley with beautiful furniture. Devin was helpful without being pushy...the perfect sales person.

Had a great experience at Ashley! Devin helped us pick out the perfect couch for our living room. He listened to all of our preferences/needs and took the time to walk around the showroom with us to show us all the options we had. He was very patient and friendly!

Very pleasant and helpful staff

Devin, the salesman who greeted me upon entering the store, was courteous, professional, and knowledgeable. He gave a detailed answer to every question that I had, was extremely accommodating, and had all of the information I needed in order to make the perfect purchase to suit my needs. I could not be happier with my purchase.

When purchasing our first home we went to Ashley Furniture ok route 110. We were greeted by Devin. His service is unmatched! Thanks to him we were able to purchase an entire living room set, a dining room set and a new kitchen table. He looked through pictures with us, was patient and even moved some things around when I was unsure of colors. If you are in need of purchasing ANY furniture I highly recommend Devin at Ashley Furniture in Farmingdale. You will not be disappointed

Our salesperson Tajier was excellent

Stopped into Ashley Store and were lucky enough that Devin came over to ask if we needed help... We usually frown upon the sales people coming over or lingering... He did not do this...He pointed us in direction, gave us time to browse, checked in with us, gave us pointers and answered any questions. When we had an idea Devin came back to us moved tables around and we ended up getting a beautiful sectional, end & center table.. If you're in search for furniture GO SEE DEVIN... you won't be disappointed ■ update... due to RUDE communication with delivery warehouse we were told to "get a refund" if we didn't like that our delivery would need to be broken up into multiple days and we had to pay more.... We went to local store and GOT REFUND It had nothing to do with rep selling furniture but our treatment after spending close to 14k■

Very good experience

Walked in was greeted not pushed. I was allowed to walk around, move around furniture and once I was ready I was helped by Joe. He was knowledgeable about product, help with decisions, patient / no pushy. Friendly and cooperative. Very pleased and pretty sure I’m coming back. Thank you

Devon and Nyasia were amazing to work with - they really were attentive and knew the products very well.

Devin was amazing in every way. He made it easy and was very knowledgeable

We had such a good experience with the sofa & Loveseat that we bought a year ago that when I needed a recliner for medical reasons, we went to Ashley to check them out. The sales woman, Sherry, knew exactly what the doctor described that I should get and showed the pros and cons of several recliners. I decided to look no further and purchased one for delivery in September. If I had one complaint, it would be that their selection of "zero-gravity recliners" (as I learned they are called -from Sherry), was too few.

No good

Our experience was amazing. We bought a beautiful sectional couch and reclining leather chair in no time. Great furniture at great price. Tajier was a fantastic salesman. Very nice person and no pressure. It was a very pleasant experience.

Devin was very helpful and friendly!

Nyshia Moody was extremely helpful in making my selection

We just purchased a sectional with the help of Tajier who was absolutely amazing to work with. When we came in originally he showed us all our options and then gave us some time to think it out and measure. When we finally decided on one he made the buying process so easy. We will definitely be going back to him when we need more furniture for our new place.😊

Just no.

Our associate Joe was welcoming right from the start. When we walked in, he listened to our vision and the type of couch we were looking for. Joe took us through the store and proceeded to have us try different couches to narrow down our likes and dislikes about different couches. This was a great experience, as we all know, furniture shopping is not the easiest. We will be looking into Ashley’s for further purchases.

Amazing service. Devin was great at helping us find everything that was perfect for our new apartment!!!

Excellent !! Sales person … made us feel confident & comfortable with our purchase

Bryce was unbelievable helpful knowledgeable actually made buying furniture fun I highly recommend him

We worked with Samantha and Benji after going to three other big furniture stores, and we absolutely LOVED them. They were the only ones to ask specific questions about our house to try and picture our space and suggest exactly what would work for us and our space. They were not pushy and very knowledgeable. We wound up finding the perfect furniture for our living room and will definitely be back when we need furniture in the future.

Salesperson seems knowledgeable and I was comfortable with him.

The salesman Benjie was great/ helpful but not pushy. Sat with me awhile helping me figure out which plan was better for me financially. I love the new bedroom set! The delivery guys were also good. Took away our old set and put together the new one. Friendly and helpful. My only complaint is they left a lot of debris around the apt complex and near the dumpster. Our property manager complained to us, and said he had to pick up after them.

Devin was awesome. Moved furniture around for me for different options, ottoman, side tables, etc and supper patient.

Devin was great- went the extra mile to ensure we got what we wanted

We had a wonderful experience purchasing a kitchen set. Devin , our salesman, was thorough and very professional. He explained everything well and we are looking forward to getting our set in a few days.

Devin Bernard was extremely helpful. Would recommend asking for him for help.

Made it in to the store first thing in the morning and made it out of the store extremely happy and satisfied with the product and service we received. Devin was wonderful and had really innovative ideas to decorate our new apartment. He helped us recreate our living room in the showroom and that really made our day. Thank you so much Devin!

On time, professional, super nice guys, worth the good tip I gave them.

From start to finish Benjamin was a delight to deal with and considered our situation and needs. We left after purchasing a beautiful new dresser for our apartment.

THIS STORE AND THEIR EMPLOYEES ARE TERRIBLE. Our furniture arrived 10 DAYS LATE because of delays on Ashley Furniture's end and Ashley REFUSED to provide compensation for the delay. The assistant manager Anthony (Tony) Barrett is deceptive, rude, and disrespectful. Anthony pretended like he could not help, pawning the delay off to customer service. Anthony then blamed us, the customers, for the delay. Customer service stated that they could not help, only the actual store could resolve the delay. No one at the Farmingdale store answers the main phone line, no matter what time you call. Both store employees and the customer service team routinely state what they can do to help; neither party ever follows up to phone calls. THIS WAS A HORRIBLE EXPERIENCE. I would not wish this upon my worst enemy and I WILL DEFINITELY NOT BE RECOMMENDING Ashley Furniture to anyone.

All the credit goes to our salesman Devin Bernard. The patience and kindness he showed my wife and I was amazing. By far the best salesperson we have ever had. You now have a customer for life cause of Devin. We will be going back in next 2 weeks to purchase new living room set and outdoor furniture.

Anthony is the best! Professional, personable, patient, and wonderful to work with! Ask for Anthony!

Tony was amazing with helping me and my husband find a great price on a couch!

Worst experience ever. They had me fill a credit card application without informing what it was. I already have a credit card with synchrony bank and had told the sales person to pull up my account and he ended up having me open a new card. They also added protection plan to my purchase without my knowledge and when I questioned the invoice and asked to take off the protection plan, I was given an attitude and an answer that “they were trying to get home to their kids”. I was told someone from the store would call to take care of the credit card issue but no one called. I have been trying to call the store for hours now and haven’t been able to connect with anyone.I d never go to this particular location ever.

The sales person was professional and patient assisted in our selection prices were very reasonable everyone was friendly.

The service here is excellent! All the staff are extremely knowledgeable and helpful. They were focused on helping me find exactly what I was looking for and gave me great advice. This is a great place to shop for furniture!

Great experience with Bryson. Super friendly and helpful

Bob and Sam were so nice to my aunt and I the moment we stepped into the store. Bob helped me pick out the perfect couch and coffee table. Sam was so sweet and moved coffee tables for me and helped finish the process of purchasing everything. I had such a great experience with them.

Devin went above and beyond to make sure I went with the best option for my space! Will definitely be back and seeing him again!

Bought sofa and recliner, which did not fit through the doorway, had to cancel order and Ashley refused to waive the $199 dollar delivery charge. Great customer service ☹️ Will not be shopping at Ashley going forward.

We just bought a new theater power recliner for Father's Day! It had everything he wanted especially in the beautiful gray color to match our living room. Just gorgeous! Go see Bryson Lassiter our amazing sales consultant. He was so hospitable like we were in his house! Thank you for making our day!

Very nice sales person give all the friendly details about our needs of furniture And serve green tea to us that's we really appreciate thanx Ashley furniture people 😀 😊

Jay was wonderful to work with , he was patient and knowledgeable, took the time to explain the individual features of each couch, asked pertinent questions and made good suggestions .

Devin was extremely helpful. He showed us several different options and explained the detail of each model to help us find the perfect fit for our budget and living space. Would definitely recommend working with him at Ashley Furniture to furnish your home!

Devin was absolutely amazing! He helped us find exactly what we were looking for.

Great service and wonderful salesmen giving us exactly what we need for our new home!

Had a wonderful experience with our salesman Bryson while shopping for an end table for my daughters room. Had a specific piece, size and color we wanted, and he was beyond helpful. Very polite, professional and could answer all our questions. His coworkers were also very friendly. Also didn’t hurt that we don’t have to wait 6-8 weeks for this piece! Very positive experience shopping at this store.

At first when i went to see the furniture i was treated amazingly by sky and Benji they treated us like royalty as the next day when i pick up my items i was treated so bad and even felt the racist comments towards my dad because hes english is not that good they made us felt so unwelcome and they only helped us by opening the door when i was told the day before they was going to help us load everything on the truck! I guess dont do pick up on the store they treat you different after they got money from you

Great service. Wonderful salesman. Very accomodating in our quest to match up couches with our tables and chairs.

Bryson was incredibly patient, helpful & very professional. Devin was attentive & also very helpful. We enjoyed doing business with both of them. I love our new coffee table set from Ashley!!

Very friendly and knowledgeable of their product

Great customer service and friendly staff. Benji was awesome and we actually got good deals here for quality items. Looking forward to receiving all of our furniture soon!

Devin is the best ! Patient, knowledgeable and absolutely knows his stuff ! Highly recommended.

Our salesperson Brison - was very helpful, informative- listened to want we were looking for and found us a selection of items that we purchased from. He was was very comfortable to deal with.

Devin was absolutely amazing. He was so helpful and patient. We couldn’t have asked for a better sales person

We shopped at this Farmingdale’s Ashley bedroom furniture. We had our child to test the comfort level on some of mattresses. Even though we like an online bed from another merchant better, we preferred to purchase a mattress that our child had actually tested. So, we showed the detail online specification of a bed to an Ashley’s sale person Ahmet there, and asked him to select a mattress thickness that would make the final bed height to be about 25-26 inches. He eventually selected and sold us a $663.99 mattress. Note this itemized receipt they provided to us only had model number without detail description of any item. Our total purchase of all the furnitures from this Ashley was about $9000. When Ashley delivered our furnitures, we still did not have the bed from the online merchant and still did not know the mattress selected would make a bed height of 30 inches. Soon after our bed arrived, we complaint this situation to Ashley. Both the Farmingdale store staffs and call center operators claimed once the item is delivered, there would be no exchange or return. We expressed this situation was solely due to a mattress selection mistake (intention or not) from Ashley staff that did not match our request. The sale would not even took place if it would not be its staff’s mistake. Furthermore, a 30 inches bed would be for a tall adult, not a child. This sale person certainly aware this is for a child. Our child’s foot does not even touch the floor if sit on the bed side. Safety would be a major concern to use this mattress for the child. Under a bed time condition, twisting an ankle is a real possibility for child who may not be so awake trying to go to bathroom in the dark. We asked both the Farmingdale store and call center to take responsibility of this sale, which was clearly misled by a staff before the sale even took place. It has been about a week that the store including operation lead Amaar and call center routed us back and forth, not answered our calls, hang up our calls. At one point, we requested to discuss this with a manager on the call center and reached a person name Uriel, who we discussed this situation for over an hour, and he said would reach back to us in 48 hours following the call. Of course, he never did. Another phone operator of a subsequent call told us there is no such person. Regardless of whether this is avoidance tactic, the operation at Ashley is full of inconsistency. In summary, Ashley staffs use the argument that once deliver, there is no return or exchange. It has never addressed the responsibility misleading sale and mistake by Ashley and its staffs that those places even before the sale, especially clear disregard customer request: specification of 25-26 inches bed height. Furthermore, it disregards customer and child’s safety consideration: 30 inches bed is too high for a child.

Wonderful experience at Ashley’s!! Friendly staff. Everyone was extremely helpful and answered all of our questions!

Great customer service, they make me feel like home, And the princess A+

Wonderful working with Devin, He was very helpful.

Great customer service from Kyvon! Thank you for treating us like family.

I had a great experience here. Jill was extremely helpful and took her time to help me pick out our bedroom set! I will def come back here for the rest of my furniture.

Came into Ashley’s looking for a new couch for my apartment and was greeted by Devin. He was so helpful, listened to my concerns and was able to answer all my questions! If you stop by ask for Devin, 10/10 recommend!

The service was excellent!!!! Samantha is the best! Very knowledgeable, patient, and extremely helpful! Our experience was the best. Thank you for making this such an awesome time!!

Very friendly!

Great people and great customer experience!

This is the second time we’ve ordered furniture from this store and I’m very happy with service and quality. Charlie and Devin helped us in the store, and found us the right furniture and best deals!

Jill was exceptional with us. She explained everything in full detail answered all our questions. She was very patient and understanding with our changes. I love Ashley furniture always buy my furniture there. Jill made the experience all that much better.

My experience was amazing with Ashley’s furniture . Jill Marie was absolutely helpful , since we walked in she was very polite & helped us get exactly what we were looking . Totally recommend this place . We went to 10 different stores and i can asure you this was the best option of all of them .

We were greeted by Rose who never pressured us, showed us options, and was very patient. Rose has a great sense of humor, and through our conversations we found that we had many things in common. We had purchased from Ashley before and certainly because of the experience today, we will come back.