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Ashley Store | Farmingdale, NY 11735
Ashley Store
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Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Farmingdale, NY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Here at the Ashley Store in Farmingdale, NY, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our top quality furniture at affordable prices. We have been your go-to furniture and mattress store in the Nassau County area since 2017. Our dedicated and experienced Sales Manager supports a team that is committed to being your trusted home partner and specifically prides themselves on their expansive sofa selection. At the Farmingdale, NY Ashley Store we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 10:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Customer Service
What our customers say
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Chris was very helpful and extremely patient with my wild children. Thanks you!
Just left this store and had the best experience Dorrie was amazing I highly recommend her it was the best experience Thank you Dorrie I will enjoy my living room for years
I recently made a purchase at Ashley furniture store located on Route 110 the staff was great but I decided to cancel the order and I had the hardest time getting my money refunded back I physically went back to store spoke with salesperson along with management and I was told no problem to cancel and that it would be done I followed up the next day and it was never done I then contacted Ashley customer service line and informed them of what I had done they then contacted the store and told me it would be cancelled I later still found out through my bank that I was charged and it that it posted I now have to put in a charge dispute with my bank because it seems Ashley staff and customer support are not helping me So beware if for whatever reason you do buy and have to cancel order
Chris was really great! He was nice and professional, and explained everything that we needed to know concerning any offers and services. My mom and I even got some hot chocolate and coffee from the staff 😋
Chris was absolutely a pleasure to work with. He was very helpful and knowledgeable. We found the exact couch that we wanted.
Great experience !! Mr. Chris offered great service from the walk in. Very professional from the appearance to the tone and body language. A very respectful employee to Ashley Furniture!
We had a great experience at Ashley in Farmingdale! The staff was more than happy to work with us and help us with holiday discounts. We purchased three pieces from Ashley and would feel comfortable returning in the future!
Had a great experience with Eric.
Joseph was a nice sales guy and the reason why I came back to patronize this store above the others. We had shopped other places but chose this store. The management team is inept and unprofessional. I was offered a 10% discount off of three pieces of furniture by the sales person and had agreed to buy them for that price. I continued to purchase other items. One on clearance, and a mattress. I was also going to be returning to purchase a dining room table with 4 extra chairs. I was also offered additional discounts there. A manager came over when we were finalizing the transaction saying to the salesperson, “I’m your T.O”. His name was Paul. He is in dire need of training. I would not recommend using inside business terms with a customer present. It’s tacky and doesn’t present well. This checking out ordeal must have went on for no less than 30 minutes while my family sat in furniture waiting for it to be completed. There was a flyer that I have that states 10% off on regular priced merchandise which is where I thought the salesperson was offering his discount from. The management team said they couldn’t give the 10% off and that they would have to raise the price to a higher price to give that discount. What? Yes, this is what was said. Your pamphlet does not meet advertising guidelines set by the New York states attorney general. The disclaimer font is smaller that the legal size required. I was told the explanation was in there. I could not read it. I will not be returning to the store and plan on writing reviews on yelp and google. I will also be contacting the AG office and be filing a complaint with the BBB. This is certainly not over a discount of $150.00. It’s the principle of offering one, having a flyer that’s states there is one, and not honoring it. Ads are required to be clear to consumers. When they are not, it’s considered deception and are illegal. Sad that your management team is unwilling or unable to handle a small customer service issue and allow it to turn to this. I will be formalizing my complaint in greater detail. I would like someone to contact me. I will not speak to a manager from the store. They are the cause of this. A company of your size should be ashamed of operating in this way.
Automn was awsome
SONNY AND HENRI ANN WERE THE BEST, made the process SUPER QUICK AND EASY. Highly recommended to see them if you come to this location. Really made the process super enjoyable and easy.
Chris on the sales floor was absolutely incredible. Made everything easy and fast. Totally grateful and happy with the service
Straight shooter, personable, and great knowledge base. Would recommend!
Scotty B went above and beyond in finding exactly what I needed
This location has the best selection and staff! Scotty B is the man and he is so attentive and patient with what you need!
Paul was very helpful and we were able to get everything we needed.
Purchased a bedroom set from Ashley Furniture in Farmingdale our sales man Paul was a pleasure to work with I will be recommending him to family and friends
Amazing quality of furniture but even higher quality customer service. Ask for Stu!
We are very happy with our purchase! Stu was helpful with helping us find the table we love.
Henri-Ann was absolutely amazing! She helped me and my boyfriend pick out furniture for our first apartment, she made the process so easy! She drop sketches and explain everything in depth. I highly recommend this location and Henry-Ann to anyone looking to get furniture for their space!
Stu was very knowledgeable and helpful. He listened to our needs and made excellent recommendations.
Paul was great
Paul was a pleasure to work with !
They tried to deliver twice when we opened it to check for damage, and both deliveries came damaged from the factory. We decided to cancel.
Paul was so helpful and knowledgable in helping us make the right choice for our dresser! He grasped what we were looking for in terms of wood color and style. He gave great recommendations and even knew about our new neighborhood and recommended a great sushi spot! We will definitely be back for more furniture from Paul!
Henri-Anne Pecco was amazing. She gave me many options, had a wealth of knowledge and very kind. Bought a bed, mattress and couch. Can’t be happier!
I went to farmingdale Ashley furniture. Spoke with a manager named Sabir. He denied the reselection which other Ashley furniture stores allows in one day. Even though I told him I am ready to buy few furniture today, he told me to select furniture and come another day. He treated me different than how he treated my husband. I have never been treated this way in any furniture store in my life.
Stu was very helpful and pkeasant
Salesman named Stu was fantastic. He was knowledgeable, patient and friendly without being pushy. Great experience.
Stu was our sales person Totally excellent Kind respectful and Patient all around nice persons would Definitely come back and recommend friends
I had a great experience working with Jared. Will come back here again.
Eric was a pleasure to work with! knowledgeable and professional
Eric was helpful and knowledgeable. We can't wait to get our new couch. Thanks Eric!
Amazing service got everything we wanted.
We are moving and Eric was such a great help in finding beautiful Ashley furniture for our new home. We are thoroughly satisfied with our purchase and appreciate such great service. Thank you, Eric!
Eric was a pleasure. He assisted us as soon as we walked in. He was kind enough to get all of our questions answered and had a lot of patience.
Henri-Ann is amazing! She lets you look without stalking you and was so helpful when you did need her. Highly recommend
Go meet Jared everyone! He was very honest and relatable! He made me feel comfortable with my purchase! I love my bedroom set! Good luck and keep putting smiles on people faces!
Jared was very professional, knowledgeable, and a gentleman. I had a great non pressure experience!
We had a great experience at Ashley! Henry Ann was very helpful.
All Ashley's are great. This one fits the bill
I recently had the pleasure of working with Jared at Ashley Furniture store. From the moment I walked in, he greeted me with a warm and welcoming smile, creating a positive atmosphere for my furniture shopping experience. Jared was extremely knowledgeable about the products in the store, but he also took the time to understand my needs and preferences. Bought my living room.
Henri-Ann is the saleswoman to go to here. She’s patient and knowledge about the product and will go out of her way to make sure you’re confident in your purchase. She’s made the entire experience a dream.
Henri-Ann was exceptional to work with, very knowledgeable, accommodating, and lovely to speak to and buy items from. She was pleasant, kind, and well-mannered. Great and easy experience!!!
Great service.
The salesman, Tony he was polite he was informative he was not aggressive he listened to us and we listen to him I enjoy my experience buying my recliner. any futures purchase from Ashley I will come to Tony.
Jared was wonderful. Helpful and very professional. Would highly recommend.
My husband and I knew what we wanted and needed to furnish our first home, and the sales specialist Jared at Ashley in Farmingdale was very helpful while making the whole process quick and easy.
Jared and Olivia were extremely helpful, friendly and knowledgeable. They worked amicably together to explain the various smart features of the sofa we purchased. There was no sales pressure at any time. Would buy there again.
Jared was great in helping me find a couch for my space!
Henri Ann helped my husband and I with the purchase of our dining room chairs. Beyond sweet and patient. We will be back for our futures purchases. Possible next week 😂. Starbucks coffee a bonus too.
We went to Farmingdale Store, *Sunny showed us the furniture and he was very helpful and patient with us. The store didn’t had as much variety as we were expecting.
Ashley Furniture was great! HENRI-ANN was a fabulous salesperson!
Staff was very friendly and helpful
Henri-Anne made the process so easy and stress free. Service was first class and the pricing was fantastic. We can’t wait to get our new couch and entertainment center. See you soon for the kitchen table.
Great experience getting our couch. Not pushy, very helpful and price matched
I came in to purchase a tv console and left with a bedroom set, mattress and adjustable bed frame in addition to the console. My sales associate Sonny was fantastic. He was helpful, patient and knowledgeable. His manager Gary was also fantastic. They were both very helpful in guiding me with my purchases. I wanted to correct my previous post, the manager is Greg, not Gary.
Henri Ann is the best & most talented sales lady. Always ask for her
Herni-Ann and her staff are the greatest. They were very helpful. Love them.
I was greeted at the door by a friendly face. Then I was guided to the items I was looking for. No pressure but offered all the assistance I needed. Questions were added promptly. I made my purchase and was totally satisfied. It was a pleasure doing business at Ashley’s. I would recommend them to everyone!
Devin was excellent in helping us choose furniture pieces that are perfect for our home. We highly recommend him at Ashley’s furniture!
In April of 2022 I purchased the Tanavi modular sectional. I’m writing today 2 years later to let your company know that I have never regretted a purchase so much in my entire life. The couch looks like it’s 10 years old. The fabric of this couch is the worst quality I’ve ever seen. I have spent hours of my time trying to remove the pilling so that I’m not embarrassed when having company over. Shame on Ashley furniture for selling this product and practically stealing money from people. I’d also like to add that I purchased Ashley’s “protection plan” for stains and rips. I have been trying to use this protection plan for stains I have gotten on this god awful couch and conveniently no one is able to help me. Which does not surprise me. To wrap this up I will let you know that I will never ever be purchasing one more single item from Ashley furniture, nor will I allow any family members or friends. I will let them know how badly Ashley furniture has let me down. Now that my couch is wrecked 2 years after purchasing, I need to go purchase a new one. But make no mistake I’d rather sit on the ground then waste my money on another product from Ashley furniture.
Henri-Ann was very helpful throughout the whole experience.With my Dad’s many many questions she was able to answer them all.She made this a smooth process and was very thorough.
Emily Cruz in the Farmingdale location made everything so smooth and easy! Would absolutely recommend
Devin was great at showing us exactly what we wanted. Added Bonus, was price fit out budget
The rep was very courteous and professional. Excellent customer interaction.
Just bought a tempur mattress floor sample from Ashley’s furniture. Emily and Marco helped me and my boyfriend choose the perfect mattress for our home. Thank you guys very much! Best of luck to Marco on his journey 🙏🏽
Very bad service. I went today looking for furniture and the service was very bad.
Emily and marco were the best made shoping for a bedroom set so easy no pressure
I had a tremendous experience with my sale representative Amanda and she was polite and helpful with my decision process.
Henri - Ann Peccoo helped me find a great dresser chest for my room!!
Had a very pleasant experience at Ashley. The Sales Representative….Emily…was extremely professional and customer service oriented. If you go to Ashley on Broadhollow Road….make sure ask for Emily. Great service overall. Highly recommended. Carol
Henri Ann and Olivia made our shopping experience easy (and enjoyable). They were both knowledgeable and informative. I highly recommend the location on route 110 in Farmingdale. We couldn’t be happier with our purchase.
Henri-Ann and Olivia we’re very pleasant and helpful and nice to deal with. Thank you very much.
Jill was a kind and helpful salesperson! She let me and my husband take some time to talk things over while still being present to help work details to support our decision on which couch to get!
In reviewing my recent purchase, I must say that Jill, my associate, was absolutely amazing in assisting me throughout the process. Her professionalism and expertise were evident as she guided me through the options and helped me make an informed decision. She was attentive to my needs and provided excellent customer service, making the purchasing experience smooth and enjoyable. I truly appreciate Jill's dedication and positive attitude, which made a significant difference in my overall satisfaction with the product. However, it's worth mentioning that the manager, Dana, had a nice but subtly negative undertone in their interactions, which could have been improved upon. Dana could learn a lot from Jill in terms of providing exceptional customer service and maintaining a positive attitude. Despite this, Jill's outstanding support and assistance truly made my experience a positive one. Thank you, Jill, for your exceptional service! After 6 1/2 hours of inconvenience I learned that Dana was not the manger she was district manager that didn’t want to bother to solve the issue and when I asked to speak to her she had already left the store. I feel that the store should cover the delivery cost after many hours in the store.
Henri-Ann was the absolute best and very informative. She made my experience enjoyable, especially for helping me find my first piece to my new apartment!
Henry-Anne, and her manager helped us out from start to finished. I felt, completely free and comfortable to ask questions and recommendations. Found the perfect table for our kitchen. Definitely will be coming back!
Ms. Herri-Ann at Ashley Furniture Store in Farmingdale was extremely polite and helpful! She was compliant with all my needs and explained everything that I needed to know! She was very real with pricing and recommended us a few things/ideas that fit my needs. Would 100% recommend her and the sleep specialist, Devin at the Farmingdale Store to help with all your needs! Very polite and helpful the both of them! :)
Great store answered all of our questions. Devin was great ask for him!
I would never shop at Ashley’s again. This place has the worst customer service. Their employees are quick to sell you their products but will disappear on you when they’ve made an error. We ordered a sectional sofa and were charged full price for the sofa. We were missing a piece and when we told them about it they charged us for another piece!!! We were double charged and the charges were never taken off. Marco the store manager originally told us that because of the inconvenience the store would eat up the cost of the piece and practically just deliver it to us for free however we were charged TWICE for a piece we originally were missing. Not to mention the quality of the sofa’s are unbearable. THEY ALSO LIED ABOUT THE DELIVERY DATE!!! Henri-Ann, specifically told us that if we don’t like our mattress or sofa we can return it at any time, PLEASE DON’T LET THEM LIE TO YOU. PLEASE DO YOURSELF A FAVOR AND NEVER PURCHASE FROM HERE!
The absolute worst experience of my life! We made over a $15,000 purchase in buying our new home furniture. They messed up our order, the quality of the sofa’s were disgusting. And the people that work there absolutely lied to us. Told us we can change our minds and return at any time but once the furniture is in your home you’re stuck with it, even if it’s not the right thing. Absolute disaster! NEVER AGAIN!!!
Wonderful experience at Ashley on 110. Our salesmen Devin was so helpful . Not pushy at all. Gave us time to discuss our purchase but was always close for questions.
Great place I highly recommend it. I purchased a dinning table I love it. Emily Cruz was amazing very professional and took care and answer all my questions. Very satisfied
Sam & Josh were such great salespeople. Very much down to earth and to be honest, a breathe of fresh air. Retail is tough, and they do it with a smile on their faces. We need more ppl like Sam & Josh in this world. Promote these ppl asap. This is who will make your company super successful.
Henri ann was completely professional and extremely knowledgeable about everything in the store. When it came time to purchase she made the whole process easy. I am looking forward to using her in the future for all my furniture needs
Ms Emily was exceptionally helpful and attentive to our request as well as our needs. My wife andI are more than satisfied with our purchases. We thank her so much for her patience and direction!! Thanks again to Ms Emily.
I have to say we were very very pleased with our experience at Ashley’s Furniture, our sales girl was amazing was not pushy at all, had the best personality understood exactly what we weee looking for.
I am a customer of Henri-Ann and she was great! I could not have asked for a better trusted advisor! You will not be disappointed!
Always love doing business with this brand. Customer service was great. Henri-Ann was the best.
Extremely helpful and pleasant! Great no pressure experience. Very professional!
Your representatives were great in assisting me with some plants I really needed to furnish my home. They were kind and very helpful.
Loved working with Salesman Chris. Will definitely contact him if I need any Ashley products in the future.
Mandie and Steve helped me out and were great with everything . Made the process of buying furniture easy .
Devin at Ashley Furniture in Farmingdale was so helpful and informative during my couch shopping experience. He really helped me picture all the furniture in my home and match accent pieces without making me feel pressured:)
Nyasia was our sales assistant and this girl KILLLLLLLED IT for me. Gave us the best deal, was not overbearing at all (you know how sometimes it can be overwhelming when furniture shopping). She was the kindest and sweetest. I’m literally recommending her to all my friends.
I was helped by Chris and Henri-Ann. Our first encounter was with Chris at the farmingdale location and to say the very least, his patience and understanding was really the reason why we decided to go with Ashely’s. We have made our rounds for the perfect sectional couch, but always felt as they saw us as a dollar sign. Never valued, and never felt as if they really truly cared if would be happy with purchase at the end of the day. I give Ashley’s 5 star rating all across the board. Henri -Ann was so cool and understood what I wanted and how to add the perfect women’s touch to a home. I would go back a million times again for anything else that I need. Incredible customer service !!!
Good variety of furniture. I got a nice bedroom set for a great price. Jill and Amanda were wondering!!
Steve the manager very knowledgable about Ashley's inventory. Not pushy,pleasant and not in a hurry. Willing to share his schedule when he would be available. Went to many other furniture stores looking for small kitchen table with chairs and matching bench...found at Ashley Home Store
Our sales associate Henri-Ann was wonderful to work with. She was very helpful and knowledgeable of all merchandise. I will recommend her to my friends and family!
Greta customer service from Mandie & Marco
Went into Ashley for dining room chairs and Mandie was super helpful and nice! She was able to get quick delivery and get the best price possible. Would 10/10 recommend taking a ride and talking to her.
Devin was extremely helpful in helping us purchase a couch. Extremely knowledgable and helpful! Highly recommend.
Devin is great. He’s patient and listened to what I wanted. He’s very knowledgeable and polite.
Nyasia our sales person was extremely helpful she worked with us to find the right bedroom set. She worked magic we were very happy
Long story short, went to Ashley to purchase a bedroom set. Mandie greeted me at the door. Very knowledgeable, helped me with color selection and coordinating with room color. Answered all my questions and made the whole process a lot easier and less stressful. Highly recommend
(Translated by Google) Excellent service. (Original) Excelente servicio.
Excellent salesperson Devon. Knowledgeable, helpful and polite. Thanks!
Amanda was so friendly and helpful. She answered all our questions and did not push. She was pleasant and really met all our needs. We had 100 questions and she answered every one with a smile and never lost her patience. It was a great shopping experience!
She was very helpful and knowledgeable and also friendly. I would recommend her.
Emily and Chris were very helpful and thorough.
Very professional excellent work top-notch.
Chris was very patient and informative! Can’t wait to get out outdoor furniture.
Devin was amazing. Smart, funny and extremely knowledgeable. Didn't hassle us just an easy transaction. Go see him and you won't be disappointed!!
Devon was wonderful. He listened to our needs and made some great suggestions!
Great customer service, friendly, courtesy and welcome. Chris was warm and had a heart of a servant. Steven was polite and attentive in processing financing. Overall environment was a delight.
Don't let them talk you into buying the warranty. It's a SCAM. Nothing is covered, they have an excuse for everything.
Our experience with Ashley Furniture and especially Devin was outstanding. Devin was completely professional with a very relaxed approach. We didn’t feel pressured or rushed at any time. He answered all of our questions and arranged a very prompt delivery. Fantastic experience all around. Thanks again!
Mandie was extremely helpful and patient helping me find the perfect bedroom set
Thank you Mandie for your patience and suggestions on helping us choose the right furniture for our space. Ashley furniture in Farmingdale is very lucky to have you!! Truly an amazing person.
Mandy was truly a pleasure to deal with. She was patient and understanding and even when we told her we were not purchasing anything that day, she was still just as patient and understanding!
Great staff and was super easy working with Henri-Ann!
Emily was a delight she helped me immensely and in the future when i need more furniture i will absolutely be returning
I love Ashley Furniture store!! We were provided with the best experience from Chris and the other associate (who’s name I cannot remember..I’m so sorry!!) they were both super friendly and honest. they both put their time and energy into helping us pick out the perfect furniture for our house.
Mandie the associate that helped us with our purchase was very helpful, understanding and courteous. She also was patient
Amazing!! I can’t thank Jill and Marco enough for their amazing customer service. They helped me find the perfect sectional for my space and it looks absolutely stunning. I came into the store feeling defeated after dealing with a furniture mishap with another company, and Jill really cared to help me find the perfect sectional. Marco was fantastic with helping me pick the appropriate configuration for the space. I am so grateful to both of you, thank you so much!!!
Henri-Ann and Amanda were excellent. They answered any questions we had and offered suggestions when we needed it.
Very helpful and pleasant to deal with
Mandi spent a lot of time with us showing us couches appropriate for our living room. Ashleys had a lot of comfortable options for us to choose from. Devin reviewed the temperpedic mattresses with us, patiently answering our questions. Highly recommend both of them.
Kevin was a great salesman who helped me through the process.
We had a great buying experience at Ashley Furniture Store in Farmingdale. Both Amanda and Devon were very helpful to us.
Emily and Marco helped me out with financing on a mattress from tempurpedic. Thanks again to both for the sleep demo. I was going to buy a mattress from another store until Mandie recomended Ashley’s.
Ashley was great. The pricing and the sales staff were both knowledgeable and warm. They didn’t pressure you and they politely helped make our choice. The inventory was expansive. We were very happy with the experience.
My boyfriend and I went to just look at furniture and we ended up buying a couch and a bedroom set. Amanda was very nice and extremely helpful. With her help we got exactly what we were looking for at a reasonable price! She’s very friendly and knowledgeable. We highly recommend the store and Amanda. We can’t wait to have our furniture delivered!!!
Customer service in the Farmingdale store was excellent. Kind, courteous and friendly.
Thanks to Amanda and Devin for their help today in store, we ave a fantastic experience and you help us to furnish our home.
Nice furniture and staff
Delivery was for an area rug, so nothing fancy. Service was great! Delivery team contacted me before arriving and arrived on time!
Steve was excellent. Friendly, courteous, knowledgeable, helpful & understanding just to mention a few attributes. He was wonderful & I would definitely recommend anyone to see him. He's a huge asset to Ashley & I hope they appreciate his hard work
Great experience on my purchase.
They were great
We always have such a great experience at Ashley. Dealing with Emily and Marco at the Farmingdale store made everything so smooth and easy! We’ll be back, as we have done time and time again! Thank you!
Amanda was very knowledgeable and personable. Wonderful to work with.
Emily was a great help in helping us find the perfect couches. Was an easy decision with her and Marco guiding us. Great experience !! Thank you ! Bill & Rosemary
Henri-Ann was very personable and helpful! She took everything we said into consideration and helped us get the best table and couch! Thank you
I was so impressed at the service I received from salesperson Ms. Henri'Ann Peccoo. I am so big on great customer service. Because I am very loyal customer. It feels good to be treated correctly & have all your needs meet especially when you spend your hard earned money. Ashley furniture is great and my experience has been such a rewarding one the quality is so important.as well. Thanks again Ms. Peccoo for everything. UNFORTUNATELY I HAVE TO ONLY GIVE YOU 1 STAR THE 5 SYAR SHOULD GO TO THE YOUNG LADY ABOVE, BECAUSE OF THE LACK AND DISRESPECT I EXPERIENCED BY CUSTOMER CARE & MANAGER ON THIS SUNDAY REGARDING A PART THAT I ORDERED SAME TIME I ORDERED MY DRESSER. I HAVE BEEN HUNG UP ON SEVERAL TIMES GIVEN MISSED INFO JUST ASKING WHEN WILL I GET MY PART I ORDERED. SO THERE GOES MY RELATIONSHIP MY MONEY SPEND ANYWHERE. I SUGGEST THE YOUNG LADY THAT HELPED ME FIND ANOTHER JOB SOMEWHERE ELSE. ASHLEY IS THE WORST ON THE PHONE TODAY. DONT BUY ANYTHING ONCE THEY GET YOUR MONEY THEY DO NOT CARE!!!!BUYER BEWARE!!!!!!!!!!
Chris was very helpful!
Great help
I am Mandie’s guest who doesn’t have a Gmail only a yahoo email. So I am writing this review from her device. I wanted to make sure she has 5 stars in service. Mandie and Marco were very kind respectful patient and amazing with selling us the Mandem loveseat. We saw a set at Raymour and Flannigan but the one we saw at Ashley’s was way better with the leather and price. My husband and I had a great conversation with her about similar dogs we have owned. Thank you to Marco for being a great sales manager as well with his knowledge. All is appreciated and we are definitely coming back in the future for a dining set!
Henri Ann at Farmingdale location was super helpful from beginning to end of our search. I highly recommend seeing her when buying your furniture at Ashley’s.
Chris has been absolutely amazing throughout our process. He went above and beyond to help us get exactly what we needed. He was patient and advised accordingly to our needs. He also managed to make sure the floor sample was in mint condition before we purchased it. The whole staff is very kind and helpful. I’d recommend my friends and families for their future needs to Ashley
Devin was extremely helpful and professional. Best experience !
Jill Holloway is fantastic! I initially wasn't planning to purchase so soon, but upon greeting us she was so helpful and kind! Will be returning soon !
Terrible Sales men and women. They are not trained and have no idea what items they are selling NOR do they even know the options available to the customer. At the 4th visit to the store my wife got into an actual Yelling Conflict with a VERY RUDE Female Representative That was claimed to be the "one in Charge".... So After getting kicked out of the store... I returned in the morning To Talk to Steve (original Sales "Manager") and finally got things resolved. Took 5 Visits and 3 Phone Calls To Customer Relations Supervisors to get it squared away.... On top of it all the delivery drivers scratched 3 fresh painted walls AND Dinged a Stained Oak Bedroom Door.... There were screws missing in the assembly of dressers and draws... Can't Give NO STARS. Save the headache and go to Bob's... Same Quality Furniture - without the hassle of sales people coming at you like sea gulls and having the same knowledge of the furniture. 👎🏼
Came here late night got help from Devin. Phenomenal customer service and we walked out with a couch we adored and works perfectly with out space!!
Henri-Ann is an amazing Advisor. She went over and beyond for me. I got exactly what I wanted and thanks to Devin also and Steve for the assistance and experience. I recommend!
Chris did an excellent job showing my wife and I several options and helping us to land on the perfect sectional! His knowledge and customer service were exceptional!!! Thank you Chris!
Ashely Farmingdale and Ashely overall customer service is horrible , I wrote a review in Jan how we were lied to and how the sales person Ganesh lied to us in every aspect especially about a gift he had us pick out and we never got and also how he said he was going to price match the items and said it will reflect in our bill. which never did. even wrote a email to Ashley were I sent them my invoice , no answer yet 2 months later. I guess Ashley doesn't really care about there customers, might have to seek legal action For there false advertising. Be aware and stay from Ashely furniture especially the one in Farmindgale LI , never had a issue with Raymond and flanigan
I never usually write reviews but after my amazing experience with Kevin in the Farmingdale store I have to. Kevin was very friendly and listened to what we wanted and what we were looking for. Kevin made our shopping experience fun and stress-free. The store manager Sam Was also super nice . Go into the Ashley's in Farmingdale and ask for Kevin if you're looking for furniture you will thank me.
Devin was amazing! He was very helpful and gave us space to walk around on our own and look at the furniture. We did not feel pressured or rushed. Would definitely recommend going to him!!
We came into the store for the first time ever. We were a little overwhelmed but as soon as we came in we were greeted by Henri-Ann. She helped us navigate the store, listened to what we were looking for and guided us to the perfect matches for what we need. Henri-Ann gave us the space we needed to shop but was close enough to answer every question we had.
Mandie and Marco were very knowledgeable and helpful in our search for a queen mattress. They are a great team!!!!
Marco and Mandie were awesome! So helpful and made our budget work. They were super accommodating, and great with our daughter who was with us!
Devin was extremely patient and helpful!
Mandie and Steve were outstanding sales people! They were so patient and helpful. We came into the store with specific needs for our new bedroom set and they made sure we were happy.
Staff was attentive and knowledgeable. Very helpful.
Very good experience. Good quality products. Comfortable and down to earth customer service. Henri-Ann was my salesperson. Smooth, practical process.
Amanda and Henri Anne at the Ashley’s furniture in farmingdale made my experience memorable and special. They were extremely knowledgeable, attentive, helpful and made my shopping experience worth while. As a first time renter and first time being in Ashley’s it was overwhelming by the wide array of selections at first. However, Amanda and Henri Anne really took their time and guided me not based on sales but to earnestly curate a selection for me based on What I was looking for and what would be the most optimal fit for me. Very grateful for both of them, will be back soon!
We purchased a new mattress at the farmingdale NY location. We were helped by Emily Cruz and she could not have been more helpful! We weren't sure what we needed and she took the time to walk us through the selection within our price range. She was informative, helpful and so sweet! I would definitely ask for her when we have our next furniture needs. I would definitely recommend any one with furniture needs to seriously consider going to Ashley furniture and ask for Emily. She was wonderful!!
Henri-Ann was delightfully helpful assisting me with my purchase and answered all my questions.
They are so amazing at this store ! Free coffee was a nice plus too!
Very very good Amanda Good sale and very friendly
It was a pleasant experience from the minute we walked in, up until the minute we walked out. Our sales representative was very pleasant and helpful, thank you to Henri-Ann. We love the couch we chose!!
(Translated by Google) amazing (Original) Amazin
I’ve been a loyal customer for many years with Ashley’s. This is by far my worst experience. First being told our furniture was coming on a certain day just to be rescheduled the day before the scheduled time. Being told over and over that a manager will call me. NO CALL! So I went to the store waited over an hour to speak with a sales manager Marco. He said he would reach out in two days. I reached out after 4 days with no contact, he ghosted me. We finally got our delivery yesterday and the wedge for the center of the couch was broken upon arrival, someone from customer service said they will call back within 5 mins after 3 hours we had to call back just to be told there’s no eta on a replacement and they will call back. Utterly disappointing!!!
Henry ann was awesome
Excellent very helpful with a dresser we were interested in. Thank you mandie !
Mandie was so helpful and knowledgeable. Thank you..
We were in Ashley Furniture in Farmingdale today and ordered a couch, table a small table. We dealt originally with Mandie and today with Samantha, the store manager. Both of them were an absolute pleasure. Both were professional and extremely helpful. Keep up the good work.
Service was great
Great experience with Devin. Very professional and provided options to choose from. He will be my Ashley go to guy in the future!
The fine print for any in store purchases states no returns, regardless if it was delivered damaged. If you order from the store, make sure you flip over every piece of furniture at delivery to inspect every angle even though the drivers will rush you. Paid $400 for an ottoman, arrived damaged, Ashely’s refuses to help.
Amanda and Nyasia were amazing in their help in providing us with an excellent shopping experience. 10/10
Henri-Ann was polite, professional, and helpful. Highly recommend this location!
Worked with Devon - friendly, honest and fair. Overall great experience!
We had a great experience at Ashley’s. Devon helped us, he was super knowledgeable and answered all our questions. They provide a superior level of service and there is a calmness when you walk in. Most fun I had buying a couch and I couldn’t be happier. Devon was a key factor in our purchase.
We recently made a purchase and were assisted by Devin. He was very friendly, knowledgeable, listened to our needs and no high pressure sales involved ! If you're in the market furniture we definitely recommend Devin !
We had a great experience at Ashley Furniture. Our salesperson Kevin Lermer was wonderful showing us all that was available when we were shopping for living room furniture. He is very helpful . I recommend going here and ask for Kevin!
Devin was very kind and charismatic without being pushy. He was kind and funny knew what he was speaking about. He made a very stressed out couch purchaser at ease. He even assisted on with questions on bed options for my husband’s mom. I would recommend this Ashley Furniture store and Devin as your sales person!
We had such a great experience buying furniture at Ashley in Farmingdale. Samantha and Marco were great in helping us pick the right pieces that will go well in our new home. We will be back for any other furniture needs.
Do not ever order off the Ashley website. It is a front for 3rd party vendors, which and I quote Ashley customer service: "We have no control over". If you order something by mistake or find it for a better price and try to cancel the order, even if it is been only one hour, they make you fill out a cancellation request form. This form never gets processed and your mistaken order ships. When you complain, customer service places all the blame on you, pointing out microscopic fine print about 3rd party vendors and how you should have done follow-ups even if it has not been 24 hours since the order. The microscopic fine print says no returns once an item ships. If you try to cancel, they simple ignore you until it ships, and then say, and I quote again, "There is nothing we can do."
Do not buy anything from Ashley Furniture. I purchased a sectional on Sept 16, 2023 from Ashley in Farmingdale New York. I paid over $3,000. I hardly use the couch since we have a sectional in our Den. After entertaining on Thanksgiving, I noticed that the entire couch was pilling. In December, I filed a claim with the protection company ( I purchased the extra protection). I waited several weeks for a response for the claim. Today, I finally heard back from them and was denied help since pilling is not covered. I immediately called Ashley to tell them what is happening to my hardly used three month old couch. I spoke to the manager, Urial, he told me that pilling is not a manufacturers defect and said there is nothing he could do to help me. Clearly the manufacturer is using inferior fabric and should stand by their product and make restitution to innocent consumers. I was told to purchase a fabric shaver to fix the problem!!! I would have been better off buying a $1500 couch from Bob's. Ashley furniture should be out of business with these terrible ethics and defective, cheap fabrics they are using.
I loved the store but really Samantha made the experience that way she is extremely helpful and so nice and warming to customers that's how me an my husband feel. Samantha is a benefit for your company. Also I loved the furniture in the store I love what I ordered an when it's time for new furniture I will return.
Kevin, our salesmen, was so helpful. He was able to help us find exactly what we were looking for. He considered our needs and wasn’t too pushy. Great experience purchasing our recliner!
Devon was extremely help and informative.He provided us with a lot of great pointers which ultimately helped us make our decision. He was also very patient as we made our decision with our couch purchase. Excellent customer service, would highly recommend this store and Devon. Will be a returning customer.
Amanda and Devin were so helpful and knowledgeable! We had been to multiple stores that had 1 or 2 beds with storage under it (which is what we wanted) - Amanda showed us 6 beds with storage and explained each bed and the different variations of each. She helped us make the best decision. She then introduced us to Devin who is the mattress specialist - he had us test out multiple beds & pillows until we found the best fit. He explained the way the mattress we decided to go with worked and why it would help with our back pain, husband’s snoring, and my acid reflux. I am so glad we stopped at Ashley and am looking forward to working with Amanda and Devin again!
Karan was great! He guided us with our purchase and ultimately found us exactly what we were looking for. Thank you! Would recommend to anyone.
excellent attention and service from advisor Marco, thank you very much.!!!!
We purchased a couch & coffee table tonight at Ashley’s and had an amazing experience. We are so happy with our purchase and we were helped by Steve and Devin who were both so friendly and very helpful.
We always have a great experience and keep coming back! Amanda listened to our needs and was very helpful with our purchase
Excellent service and knowledgeable staff!
Worst experience at Ashley in Farmingdale, we would looking for new living room and bedroom set for our new home we just bought. We were greeted by sales person Ganesh, he was helping us out, as he was giving us pricing on the all the things we were looking for , we were checking them also online at Ashley were we was seeing the prices were significantly less online and then Ganesh tells us you don’t want to buy from the online store because they are cheaper materials and not from the same warehouse as the In store items , which was a lie , because we called and then said that was not true. Anything that is ordered online or in store comes from the same warehouse. Then he proceeded to tell me and my wife with the purchases he will give us a free gift , a center table for the living room. This was in Nov 23 we are now in Jan 24 no gift ever came and we when we called him about it not answer or text. Another lie. Then we asked him to price match as he was selling us a bed frame that online was 2k cheaper he told us that if he did that he would affect his commission and that he would look into it. A couple of days later we called again and he said he would price match and we would see it in first bill the price difference. Another lie. Haven’t seen anything. Worst experience ever. Definitely a sale person that only cared about himself and his commission then how his client felt . I have been in sales for over 15 yrs and I know any company I would have worked for if I lied like Ganesh did I definitely would have been fired for all the lies and broken promises. So I warn anyone don’t go to the Ashely Farmingdale and if you do be beware for Ganesh , definitely lie and take advantage of you with were the items come from , pricing and also about getting a gift. Better just to walk down the street to Raymond and Flanigan, better customer services and they don’t lie to there customers like GANESH did. It’s funny how it took Ashley 2 Months to get back to us about the situation and then the store has the nerve to lie about and Ganesh and that he was a intern and just started working there. When he told us he has been working there for more the 2yrs and has reviews all the way back as 3, 4 and 6 months before our review. The store should definitely looking into there facts before they lie to corporate and to there customers. I can already think if management lies , I can imagine the sales people that work there. As they say the Apple doesn’t fall far from the tree. BE AWARE OF Ashley of Farmingdale especially if you run into Ganesh the biggest lier there.
The salesman Karan was super helpful, and courteous. We asked for a price match to the Outlet online price and they honored it without any pushback or games. The 0% finance was offered, but not pushed, and save goes for the insurance. Overall great experience. Marco was very helpful in assisting as well and ensured we were happy with our selection.
We came in to buy another beautiful set at Ashley. We needed another couch set for our other room. Yes he keeps buying furniture that we don’t need. Lol. Just kidding. And guess who helped us “ MANDI !!!!” What a wonderful person! We were able to get exactly what we wanted. Without her it wouldn’t have been possible. She was knowledgeable and kind. We also got a great value. We will always buy furniture here with only Mandi to help us. Thank you Mandi 🙏🏾❤️😃
Devin was extremely helpful, professional and polite not pushy.
Went to Ashley’s in Farmingdale to get a sectional for our new place. Listennnn. the customer service was top notch. Mandie and Devin were extremely helpful and they very thorough. They were patient and knowledgeable. We can’t wait for the delivery of our new couch
The second we walked throught the door, Devin recognized us from a previous visit and made us feel right at home. He made every single decision simple and easy and I feel very relieved to finally be done furnishing our home.
Do not waste your money. The customer service is horrible.Trying to get through to them AFTER the purchase is impossible.The farmingdale outlet doesn't ever pick up the phone, and customer service on line has you go through the whole story, then tells you to try again with the store. When I finally got through, I was told I shouldn't have accepted delivery, and there was nothing that could be done.Don't go there!!!!
First began researching this purchase 6 months ago. Been back 3-4 times and Devon has always been so happy and helpful and understanding about our many issues and concerns.
Kevin was a great rep. Very personable and didn’t feel pressured into making a decision. Had knowledge on all topics. Thank you!!
Mandie and Devin are both outstanding. Great customer service. My shopping experience was awesome.
Kevin Lerner was great to work with! Very happy with the service I received.
Excellent place to buy furniture. Staff works with you and offer great prices!
Mandie and Marco were a great team!! Mandie was super friendly and approachable. She asked how she can help us and listened to our concerns that we needed something durable for 2 cats and 2 kids. We found the perfect couch that’s cozy and cute! Marco also assisted us with the payment options and we are looking forward to our new couch. Will be back for bedroom furniture and a dining room table in the future.
Mandie was amazing in assisting pick the perfect couch for my family and I. Truly recommend 😃
Our salesman Devin was great. Very helpful and informative. Would recommend to friends and family.
Devon, was an absolute pleasure to work with. His knowledge was exceptional going above and beyond moving pieces many times so I could see exactly what the room design would look like. Additionally, put no pressure on making a sale!
Great customer service by Devin. He made everything super easy and hassle free. So happy with our new couch!
Amazing service
Devin was great to work with. The process to purchase our bedroom furniture was easy and seamless.
Devin was wonderful! So helpful and encouraging - we left with our dream couch!
Great experience! Mandie and Devin were very friendly and attentive to our shopping needs. They answered all our questions and helped us find exactly what we wanted. 10/10 would recommend!
Overall a wonderful experience! Ganesh listened to our needs on what we were looking for today and was able to provide us with excellent service and went above and beyond to help us find the perfect furniture for our home
Devon helped us with a sofa and chair purchase for our new home and was an absolute pleasure to work with!
Ganesh was fantastic! So helpful, friendly, informative and all around kind. He helped us pick out couches, breakdown all options in pricing/financing and made our experience enjoyable. We would definitely come back and work with him again
Mandie was extremely helpful and very good with my 7 year old son explaining all the wonderful options in store. Marco helped to price match and they were a great team!
Ashley furniture salesperson, Mandie, very helpful and knowledgeable, pleasure to work with!!!!
Part 1 of this experience: Devin was great in finalizing my sale and helping me make a custom configuration for our new couch. Samaiyah was great, too. She helped me find the right model for my style and comfort needs. As team, these two were great to work with. Thanks for all your help! Make sure to ask for either when you arrive! PART 2. On 12/9, the date my sales rep and I discussed to be the day our couch would be delivered, I had NOT received any communication about my order. I call customer service in the morning (even though my contract CLEARLY states the company will contact me IMMEDIATELY if there are any changes to my order) to find out our furniture will not be arriving until JANUARY 18. After speaking with multiple representatives, all the company can tell me is “we understand your frustration. This should have never happened. I will handle it personally from here on out.” To be clear… I did everything on my end to be ready for our delivery- removed all furniture for the delivery on that day. So, as much as “I understand your frustration” is customer service worthy… 5 1/2 weeks of sitting on our floor is UNACCEPTABLE. But it’s okay because they understand my frustration….? Why am I reaching out and checking to see if Ashley is doing their jobs when I am fully prepared on my end? Cancelling Christmas breakfasts and hosting events because we don’t want our guests sitting on the floor is frustrating, yes. The inability to use our living room for 5 1/2 weeks is frustrating, yes. The lack of communication has absolutely turned me away from trusting this company and I will no longer be making future purchases. If I didn’t spend 3 months searching for the couch I really wanted, I’d cancel my order entirely. I’ve taken a star away for every week we will be sitting on the floor instead of our previous furniture because no one had the professionalism to contact us. The delivery process better be a more positive experience. If anything arrives damaged or incorrect, I will be seeking an ENTIRE refund and NOT store credit. This will NOT be tolerated. Part 3, delivery to come.
Great customer service, great products
Great experience, Bryson was very helpful and knowledgeable
Nyasia was awesome. I even bothered her on her day off and she was so nice and patient.
Devin was extremely helpful. After visiting 3 other furniture stores, we were over it. He made the process easy and got us laughing again.
Devin was awesome! So friendly and knowledgeable!
Ganesh is polite and knowledgeable. Not pushy and helped us find the perfect couch. He even got me a coffee while we shopped
Mandie helped me with a couch purchase and she was very helpful and nice. She helped me forgive out what size and style would be perfect for my home.
Steve our salesman was so friendly and helpful in choosing our dinning room set! Thanks Steve for the help
Just completed a purchase of a sleeper sofa. Mandie could not have been more knowledgeable and helpful. Set and kept appointment with superb follow up. Mandie is excellent at what she does and made the experience really easy. If you are heading to Ashley I hope you are lucky enough to have Mandie assist you.
Bryson Lassiter made our search and shopping experience the best ever. He’s personable, professional and patient. We really appreciate such caring customer service! ~ The Cordova Family
I’ve shopped at Ashely’s several times and want to thank Steve Williams at the Farmingdale location for great customer service and making our shopping experience pleasurable. Thank you Steve, will definitely recommend you to people! Maria P.
I have a great experience, your customer service was exceptional (Mr. Ganesh) he was so professional and helped me a lot
Our salesmen Devin in Farmingdale was wonder. He was so knowledgeable, he listened to our needs and showed us many options and features that would accommodate our needs. I highly recommend Ashley Furniture. They have so many styles to choose from and have interest free financing
Devin was extremely helpful, professional and friendly! He made the process very easy for us
I worked with Bryson and he truly is a patient and kind person. He is definitely a great asset to Ashley’s.
Great experience and very helpful! Appreciate all Devin did for us. Very happy with our experience!
Ganesh was my sales rep. He was very pleasant, patient and professional. Great experience.
My salesman Ganesh made the stressful process of buying furniture, effortless. He was very knowledgeable, took his time showing us all the different product and not too pushy. Just a nice guy all around. I will be going back to furnish the rest of my home
Highly recommend Ganesh!! Great experience purchasing new living room furniture!
Great service
Samaiyah from Ashley Furniture of Farmingdale was awesome. You know how it usually goes when you go furniture shopping. The sales person follows you around like a creeper. I went about a month ago to the same location and the salesman was like stalking my sister and me, and so we left. I even tried asking him to give me space and he said yes and apologized but still stalked us, so we left and went to Raymor across the street. I didn’t buy anything that day because that man really just ruined the moment, anyways… I went with my husband today and when we entered Samaiyah greeted us, I quickly explained that my husband and I were looking for a living-room and dining room set but I politely asked for her to give us space and I told her we would reach out if we decided on something we liked. She agreed, texted me her name and then fell back. A little later she brought us a flyer with a few discounts, which we thanked her and again she stayed away. When my husband and I liked an item she was quick to respond, she was attentive and understood our vision. Thank you Samaiyah We really appreciate all your assistance.
(Translated by Google) Excellent (Original) Excelente
If there was a checklist of how to treat your customers like they are your personal ATM, Ashley would reign supreme. Went to the store knowing the exact sofa and model that I wanted, I only wanted to pay and place the order as for some reason there is a shorter delivery time if you don't order online. They had me standing around waiting for the only member of staff who was allowed to operate the computers for over 45 minutes, then they quietly ask if you want to buy their insurance for 2 years, and that's when you find out that they don't trust their own products to back them even with a limited manufacturer's warranty, and to get protection you are forced to buy their insurance from them, I don't like being strong-armed into spending more money for things that should be a standard offering. Then, if they comped the delivery fee for free I would understand their terrible attitude towards their deliveries, but despite the fact that you are paying for the delivery, they will give you zero options in choosing a date or time that is convenient for you, the paying customer who has already paid for this delivery service. Only when is convenient for them and you don't get the opportunity to reschedule otherwise you are charged another $99 if you are not there at the time they choose. Every customer service agent who answers their phones has the worst attitude like the company is somehow doing you a favor by delivering their items to you whenever they please and charging you for that inconvenience. We have cancelled the order and in case you feel lost so it's not all negative, Bob's Discount Furniture offers a years warranty as a guarantee, they have flexible delivery options and the lady I spoke to on the phone was pleasant and happy to help and answer all questions. Don't buy from a place that doesn't trust their own products enough to offer even the most basic of warranties without forcing you to buy an insurance from them, and don't let a service that you have paid for dictate what your schedule is going to be. To any Ashley staff who might read this, you need to do better at every step of your sales process.
I am a previous employee at FDE, the franchise which owns this Ashley. Due to this, I am a faithful customer now that I have moved on and opened my own business. Yesterday, I walked in the store and paid for my order in cash, and the store manager literally had me in the store for over two hours while they checked every single bill to make sure they weren’t counterfeit, using multiple tests—the inflated scanner and a pen. On its own this is not irresponsible. However, it was exceptionally idiotic and foolish to delay my purchase, and interrupt my day to check cash when it is impossible for me to walk out of the store with the furniture and it wasn’t due to be delivered for another two weeks. I am surprised at FDE for hiring a manager like this. I’m not going to say it was racist, however I’m positive it was. I would love nothing more than to cancel my order. However, Victor, my salesperson, was great. In fact, the only reason why I didn’t cancel my order was because I did not want to allow the store manager to ruin his sale. Do not go to this location if you are in any minority. You will be better treated elsewhere.
The salespeople were very nice when I went to Ashley. I had been shopping around and had a good idea of what I wanted so I was ready to buy. It was supposed to be the “big” Fourth of July sale so I wanted to get in on the sale before it ended. It was apparently the standard 20% off. Regardless, when I got home I had an email from Ashley showing all the same furniture (large sectional and a sofa) for hundreds of dollars less online, including additional discounts. When I texted with my salesperson the next day to tell her, she said they price match all the time, no big deal. They were to credit me on the new Ashley credit card I opened to get 0% financing (that’s what they told me anyway). I have been patiently waiting for my refund of the $600 back, to no avail. The salesperson told me she would take care of it, which she did not. I have followed up with them probably three times. No one calls me back and the salesperson deleted all the texts with evidence of the price match, including pictures and the email I received online(I still have the photos). It’s too bad because I sent friends to this store, having recommended them. I am now left with a bad taste in my mouth and feeling like I got ripped off. I would have been better off just placing the order online. Shame on you Ashley… not a nice way to treat customers who just spend thousands of dollars on new furniture. I am giving 3 stars because I like the furniture…despite the delivery guy getting my cream color sofa dirty before it was even set up.
Worst Furniture store in the world! SCAM artists! And thief’s and liars!!! DO NOT EVER USE THIS COMPANY!!! THEY SHIULD BE SHUT DOWN!! I’ll be contacting BBB!! They gave us a broken couch that we paid for brand new we told them upon delivery the couch is messed up. They refused to exchange or refund us, and they just kept sending mechanics to come fix my couch like it was an old Buick. Then after contacting the Better Business Bureau, they called me and gave me the option to only re-select a couch in store but I had three days to do it. We re-selected a more expensive couch because at this point we just wanted something nice. They set up the delivery date 5 days before the delivery we received a confirmation email saying our delivery will be here September 12 yesterday we received an email saying some how our couch is will not come until November with no other explanation. It’s been months without a couch. No one ever came to fix a broken one and now we have to wait months to get our new one that we over paid for. Do you want all our money back and you owe us money for taking off time for work, and you will hear from our attorneys!!!!! this company should be put out of business. No one please ever buy from this company ever terrible.
I met this beautiful young lady named Yuliana today. Even though I didn’t get to buy anything. She gave me an Amazing experience which I’m really thankful for.
I had a wonderful experience with Julianna she helped me find the most perfect furniture for my new house. She was extremely knowledgeable and helped me bring together my vision. I will be returning!
Joe and Tajier were professional and patient. I highly recommend this location for an incredible shopping experience. Thank you so much!
Nice & courteous & very helpful customer service.
I almost never wrote reviews but I had to about this young man. Bryson was the most patient, pleasant and easy going salesman I have ever met. He didn’t push for a sale nor did he follow me around the store. He was very knowledgeable about the furniture and answered all my questions. Although I didn’t purchase anything today but I will be back and look for him when I’m ready! Thank you young man keep doing a fine job!
I had a wonderful experience at Ashley Furniture in Farmingdale. Nyasia literally helped me furnish/decorate my entire living room!! She is superb, patient and so sweet. I highly recommend you go and see her 🥰
Thank you Devin! He was great. We furnished my mom's entire new house from Ashley with beautiful furniture. Devin was helpful without being pushy...the perfect sales person.
Had a great experience at Ashley! Devin helped us pick out the perfect couch for our living room. He listened to all of our preferences/needs and took the time to walk around the showroom with us to show us all the options we had. He was very patient and friendly!
Very pleasant and helpful staff
Devin, the salesman who greeted me upon entering the store, was courteous, professional, and knowledgeable. He gave a detailed answer to every question that I had, was extremely accommodating, and had all of the information I needed in order to make the perfect purchase to suit my needs. I could not be happier with my purchase.
When purchasing our first home we went to Ashley Furniture ok route 110. We were greeted by Devin. His service is unmatched! Thanks to him we were able to purchase an entire living room set, a dining room set and a new kitchen table. He looked through pictures with us, was patient and even moved some things around when I was unsure of colors. If you are in need of purchasing ANY furniture I highly recommend Devin at Ashley Furniture in Farmingdale. You will not be disappointed
Our salesperson Tajier was excellent
Stopped into Ashley Store and were lucky enough that Devin came over to ask if we needed help... We usually frown upon the sales people coming over or lingering... He did not do this...He pointed us in direction, gave us time to browse, checked in with us, gave us pointers and answered any questions. When we had an idea Devin came back to us moved tables around and we ended up getting a beautiful sectional, end & center table.. If you're in search for furniture GO SEE DEVIN... you won't be disappointed
Very good experience
Walked in was greeted not pushed. I was allowed to walk around, move around furniture and once I was ready I was helped by Joe. He was knowledgeable about product, help with decisions, patient / no pushy. Friendly and cooperative. Very pleased and pretty sure I’m coming back. Thank you
Devon and Nyasia were amazing to work with - they really were attentive and knew the products very well.
Devin was amazing in every way. He made it easy and was very knowledgeable
We had such a good experience with the sofa & Loveseat that we bought a year ago that when I needed a recliner for medical reasons, we went to Ashley to check them out. The sales woman, Sherry, knew exactly what the doctor described that I should get and showed the pros and cons of several recliners. I decided to look no further and purchased one for delivery in September. If I had one complaint, it would be that their selection of "zero-gravity recliners" (as I learned they are called -from Sherry), was too few.
No good
Our experience was amazing. We bought a beautiful sectional couch and reclining leather chair in no time. Great furniture at great price. Tajier was a fantastic salesman. Very nice person and no pressure. It was a very pleasant experience.
Devin was very helpful and friendly!
Purchased the 5 star warranty. Good luck trying to get something fixed if it ever breaks or needs repair. Nobody picks up the phone anymore. You can try to do this online but they keep requesting for more pictures. They make it difficult so people get tired of calling and waiting for someone to assist them. Customer service is becoming non existent.
Joe was super nice and very patient. I’d definitely recommend to friends and family.
Nyshia Moody was extremely helpful in making my selection
We just purchased a sectional with the help of Tajier who was absolutely amazing to work with. When we came in originally he showed us all our options and then gave us some time to think it out and measure. When we finally decided on one he made the buying process so easy. We will definitely be going back to him when we need more furniture for our new place.😊
Just no.
Our associate Joe was welcoming right from the start. When we walked in, he listened to our vision and the type of couch we were looking for. Joe took us through the store and proceeded to have us try different couches to narrow down our likes and dislikes about different couches. This was a great experience, as we all know, furniture shopping is not the easiest. We will be looking into Ashley’s for further purchases.
Amazing service. Devin was great at helping us find everything that was perfect for our new apartment!!!
Excellent !! Sales person … made us feel confident & comfortable with our purchase
Bryce was unbelievable helpful knowledgeable actually made buying furniture fun I highly recommend him
We worked with Samantha and Benji after going to three other big furniture stores, and we absolutely LOVED them. They were the only ones to ask specific questions about our house to try and picture our space and suggest exactly what would work for us and our space. They were not pushy and very knowledgeable. We wound up finding the perfect furniture for our living room and will definitely be back when we need furniture in the future.
Salesperson seems knowledgeable and I was comfortable with him.
The salesman Benjie was great/ helpful but not pushy. Sat with me awhile helping me figure out which plan was better for me financially. I love the new bedroom set! The delivery guys were also good. Took away our old set and put together the new one. Friendly and helpful. My only complaint is they left a lot of debris around the apt complex and near the dumpster. Our property manager complained to us, and said he had to pick up after them.
Devin was awesome. Moved furniture around for me for different options, ottoman, side tables, etc and supper patient.
Devin was great- went the extra mile to ensure we got what we wanted
We had a wonderful experience purchasing a kitchen set. Devin , our salesman, was thorough and very professional. He explained everything well and we are looking forward to getting our set in a few days.
Devin Bernard was extremely helpful. Would recommend asking for him for help.
Made it in to the store first thing in the morning and made it out of the store extremely happy and satisfied with the product and service we received. Devin was wonderful and had really innovative ideas to decorate our new apartment. He helped us recreate our living room in the showroom and that really made our day. Thank you so much Devin!
On time, professional, super nice guys, worth the good tip I gave them.
From start to finish Benjamin was a delight to deal with and considered our situation and needs. We left after purchasing a beautiful new dresser for our apartment.
THIS STORE AND THEIR EMPLOYEES ARE TERRIBLE. Our furniture arrived 10 DAYS LATE because of delays on Ashley Furniture's end and Ashley REFUSED to provide compensation for the delay. The assistant manager Anthony (Tony) Barrett is deceptive, rude, and disrespectful. Anthony pretended like he could not help, pawning the delay off to customer service. Anthony then blamed us, the customers, for the delay. Customer service stated that they could not help, only the actual store could resolve the delay. No one at the Farmingdale store answers the main phone line, no matter what time you call. Both store employees and the customer service team routinely state what they can do to help; neither party ever follows up to phone calls. THIS WAS A HORRIBLE EXPERIENCE. I would not wish this upon my worst enemy and I WILL DEFINITELY NOT BE RECOMMENDING Ashley Furniture to anyone.
All the credit goes to our salesman Devin Bernard. The patience and kindness he showed my wife and I was amazing. By far the best salesperson we have ever had. You now have a customer for life cause of Devin. We will be going back in next 2 weeks to purchase new living room set and outdoor furniture.
Anthony is the best! Professional, personable, patient, and wonderful to work with! Ask for Anthony!
Tony was amazing with helping me and my husband find a great price on a couch!
Worst experience ever. They had me fill a credit card application without informing what it was. I already have a credit card with synchrony bank and had told the sales person to pull up my account and he ended up having me open a new card. They also added protection plan to my purchase without my knowledge and when I questioned the invoice and asked to take off the protection plan, I was given an attitude and an answer that “they were trying to get home to their kids”. I was told someone from the store would call to take care of the credit card issue but no one called. I have been trying to call the store for hours now and haven’t been able to connect with anyone.I d never go to this particular location ever.
The sales person was professional and patient assisted in our selection prices were very reasonable everyone was friendly.
The service here is excellent! All the staff are extremely knowledgeable and helpful. They were focused on helping me find exactly what I was looking for and gave me great advice. This is a great place to shop for furniture!
Great experience with Bryson. Super friendly and helpful
Bob and Sam were so nice to my aunt and I the moment we stepped into the store. Bob helped me pick out the perfect couch and coffee table. Sam was so sweet and moved coffee tables for me and helped finish the process of purchasing everything. I had such a great experience with them.
Devin went above and beyond to make sure I went with the best option for my space! Will definitely be back and seeing him again!
Bought sofa and recliner, which did not fit through the doorway, had to cancel order and Ashley refused to waive the $199 dollar delivery charge. Great customer service ☹️ Will not be shopping at Ashley going forward.
We just bought a new theater power recliner for Father's Day! It had everything he wanted especially in the beautiful gray color to match our living room. Just gorgeous! Go see Bryson Lassiter our amazing sales consultant. He was so hospitable like we were in his house! Thank you for making our day!
Very nice sales person give all the friendly details about our needs of furniture And serve green tea to us that's we really appreciate thanx Ashley furniture people 😀 😊
Jay was wonderful to work with , he was patient and knowledgeable, took the time to explain the individual features of each couch, asked pertinent questions and made good suggestions .
Devin was extremely helpful. He showed us several different options and explained the detail of each model to help us find the perfect fit for our budget and living space. Would definitely recommend working with him at Ashley Furniture to furnish your home!
Devin was absolutely amazing! He helped us find exactly what we were looking for.
Great service and wonderful salesmen giving us exactly what we need for our new home!
Had a wonderful experience with our salesman Bryson while shopping for an end table for my daughters room. Had a specific piece, size and color we wanted, and he was beyond helpful. Very polite, professional and could answer all our questions. His coworkers were also very friendly. Also didn’t hurt that we don’t have to wait 6-8 weeks for this piece! Very positive experience shopping at this store.
At first when i went to see the furniture i was treated amazingly by sky and Benji they treated us like royalty as the next day when i pick up my items i was treated so bad and even felt the racist comments towards my dad because hes english is not that good they made us felt so unwelcome and they only helped us by opening the door when i was told the day before they was going to help us load everything on the truck! I guess dont do pick up on the store they treat you different after they got money from you
Great service. Wonderful salesman. Very accomodating in our quest to match up couches with our tables and chairs.
Bryson was incredibly patient, helpful & very professional. Devin was attentive & also very helpful. We enjoyed doing business with both of them. I love our new coffee table set from Ashley!!
Very friendly and knowledgeable of their product
Great customer service and friendly staff. Benji was awesome and we actually got good deals here for quality items. Looking forward to receiving all of our furniture soon!
Devin is the best ! Patient, knowledgeable and absolutely knows his stuff ! Highly recommended.
Our salesperson Brison - was very helpful, informative- listened to want we were looking for and found us a selection of items that we purchased from. He was was very comfortable to deal with.
Devin was absolutely amazing. He was so helpful and patient. We couldn’t have asked for a better sales person
We shopped at this Farmingdale’s Ashley bedroom furniture. We had our child to test the comfort level on some of mattresses. Even though we like an online bed from another merchant better, we preferred to purchase a mattress that our child had actually tested. So, we showed the detail online specification of a bed to an Ashley’s sale person Ahmet there, and asked him to select a mattress thickness that would make the final bed height to be about 25-26 inches. He eventually selected and sold us a $663.99 mattress. Note this itemized receipt they provided to us only had model number without detail description of any item. Our total purchase of all the furnitures from this Ashley was about $9000. When Ashley delivered our furnitures, we still did not have the bed from the online merchant and still did not know the mattress selected would make a bed height of 30 inches. Soon after our bed arrived, we complaint this situation to Ashley. Both the Farmingdale store staffs and call center operators claimed once the item is delivered, there would be no exchange or return. We expressed this situation was solely due to a mattress selection mistake (intention or not) from Ashley staff that did not match our request. The sale would not even took place if it would not be its staff’s mistake. Furthermore, a 30 inches bed would be for a tall adult, not a child. This sale person certainly aware this is for a child. Our child’s foot does not even touch the floor if sit on the bed side. Safety would be a major concern to use this mattress for the child. Under a bed time condition, twisting an ankle is a real possibility for child who may not be so awake trying to go to bathroom in the dark. We asked both the Farmingdale store and call center to take responsibility of this sale, which was clearly misled by a staff before the sale even took place. It has been about a week that the store including operation lead Amaar and call center routed us back and forth, not answered our calls, hang up our calls. At one point, we requested to discuss this with a manager on the call center and reached a person name Uriel, who we discussed this situation for over an hour, and he said would reach back to us in 48 hours following the call. Of course, he never did. Another phone operator of a subsequent call told us there is no such person. Regardless of whether this is avoidance tactic, the operation at Ashley is full of inconsistency. In summary, Ashley staffs use the argument that once deliver, there is no return or exchange. It has never addressed the responsibility misleading sale and mistake by Ashley and its staffs that those places even before the sale, especially clear disregard customer request: specification of 25-26 inches bed height. Furthermore, it disregards customer and child’s safety consideration: 30 inches bed is too high for a child.
Wonderful experience at Ashley’s!! Friendly staff. Everyone was extremely helpful and answered all of our questions!
Great customer service, they make me feel like home, And the princess A+
Wonderful working with Devin, He was very helpful.
Great customer service from Kyvon! Thank you for treating us like family.
I had a great experience here. Jill was extremely helpful and took her time to help me pick out our bedroom set! I will def come back here for the rest of my furniture.
Came into Ashley’s looking for a new couch for my apartment and was greeted by Devin. He was so helpful, listened to my concerns and was able to answer all my questions! If you stop by ask for Devin, 10/10 recommend!
The service was excellent!!!! Samantha is the best! Very knowledgeable, patient, and extremely helpful! Our experience was the best. Thank you for making this such an awesome time!!
Very friendly!
Great people and great customer experience!
This is the second time we’ve ordered furniture from this store and I’m very happy with service and quality. Charlie and Devin helped us in the store, and found us the right furniture and best deals!
Jill was exceptional with us. She explained everything in full detail answered all our questions. She was very patient and understanding with our changes. I love Ashley furniture always buy my furniture there. Jill made the experience all that much better.
My experience was amazing with Ashley’s furniture . Jill Marie was absolutely helpful , since we walked in she was very polite & helped us get exactly what we were looking . Totally recommend this place . We went to 10 different stores and i can asure you this was the best option of all of them .
One of my dresser drawers broke from an Ashley bedroom set that I purchased a few years ago. Nadira went above and beyond the call of duty trying to help me locate parts to repair it. CUSTOMER SERVICE
We were greeted by Rose who never pressured us, showed us options, and was very patient. Rose has a great sense of humor, and through our conversations we found that we had many things in common. We had purchased from Ashley before and certainly because of the experience today, we will come back.
Store was beautiful and clean sales members were helpful and fun to talk with our saleman was bengie very very helpful and kind highly recommended
Have been buying everything from Ashley for years. The salesmanship is ideal and the Furniture is always quality would recommend any day. Bengie is a wonder to work with.
Great selection and salesman
We went to Ashley Furniture in Farmingdale.Charlie help me first and I took my husband in so he can see furniture I pick .It went so well and smooth with him . He was so patient with us and so the manager
My daughter and I purchased a good amount of furniture tonight at Ashley with Rose. She is an absolute pleasure to deal with!! The best experience in a store with sales people ever :) Mike at the Ashley outlet, who also helped us, was very nice & helpful as well. Joe R the manager at Ashley super nice guy! Thank you very much! :)
Very friendly sales people
Very helpful and courteous. Happy with service
By far one of the best shopping experiences I’ve ever had! The entire team was phenomenal. Perfect combination of professional, friendly and dashes of fun! I was greeted and welcomed by Justin (who has the most luxurious hair ever), Bengie (exceptionally organized and meticulous), Lord Commander (Joe, the manager great movie Knowledge and customer care) — Fred and Rashida—- y’all rock out too! Wonderful Wonderful Experience. You cannot go wrong visiting this Ashley’s location.
Tony was super helpful with explaining all our options with the couch we wanted ! Glad we stopped in Ashley’s
My Salesman Fred was delightful & helpful ! Even though he was new at this he made me feel like he was doing this forever. Rose was also very sweet & helpful & the 2 of them are assets to your organization! Keep up the good work guys !!
Excellent
My trusted advisor was awesome! My wife and I felt a strange closeness to the trusted advisor. The knowledge , presentation, and charisma were amazing. I will only ever do business with this advisor in the future.
Benjie was great! Gave us our space to browse but had all the information we needed. He was upfront and honest and will come back.
Rose was exceptional. She provided service with a smile, genuine care and absolute professionalism.
We had a great experience here at Ashley, Tony was an incredible seller he gave us plenty of time to look around and help us for the best choice . Totally recommend him when you walk in !! Thanks again can’t wait for our delivery and have a great sleep in our new bedroom set !!
It was a great experience working with Bengi. He was professional, extremely helpful and went through the entire order step by step.. He worked very hard to help me find exactly what I needed.
Tony was beyond amazing! My boyfriend and I walked into Ashley’s with an idea of what we wanted but thanks to Tony we walked away with the perfect couch, ottoman and TV stand for our apartment and our budget. If you’re looking for someone patient, knowledgeable and all around a good guy, we highly recommend Tony.
Had a great experience here especially after just coming from Raymour and Flannigan. Our sales rep DEVIN is the best!!!! He not only helped us pick a couch but his style ideas helped us see it better and helped our process!!! He’s knowledgeable patient and doesnt breathe down your back like he needs to get a sale made!!!! We will be coming back simply because of DEVIN and how pleasant, patient and professional he was!!!!
High price nothing that I wanted
it was an awesome experience. they were with us for hours. ask for joseph when you go there
Thank you too Joseph at Ashley’s furniture in farmingdale for helping my boyfriend and I finding the perfect furniture for us!!! Super helpful and was very patient with us! Thank you so much!!!
Devin Bernard helped us pick out living room furniture at the Farmingdale, NY location. Very attentive and friendly. Highly recommended.
Joseph Hampton was our sales person. Greeted us at the door, was very knowledgeable about everything and made our experience a pleasant one.
Just purchased a dining room set from Ashley’s in Farmingdale. The two salesman that helped us were Tony and Benji. A great experience. Both were kind and very informative. Thanks to both!
Good experience but they did not have what I ordered in stock. The salesman was excellent and price matched what I bought with the online price
Good deals and great service from JR who helped us purchase our new couch.
Very pleasant and knowledgeable, made the process very easy
Tony was amazing to work with and very patient. Sam in ops made it as simple as possible also.
Shopping here was a fantastic experience. The knowledge, and guidance they offer is unparalleled. I had the pleasure of being assisted by J.R. You could tell right away that it wasn’t just about a sale, but making sure that we got exactly what I was looking for and to make sure that it was within budget. J.R. knew we just moved into a new apartment, and gifted us a bottle of champagne to celebrate. I wish I could give a 10 star rating!
I had an amazing experience with Big Chris. His transparency and accommodations were impeccable.
Joseph was a great help. Highly recommend!
AJ & Charlie we’re very accommodating and knowledgeable
AJ and JR were extremely attentive and helpful (without being pushy!) from the moment I walked in. They shared recommendations, but did not “oversell” - they were patient and informative and made me feel extremely accommodated and comfortable with my purchases. All around spectacular service!!
Nadira was fantastic
We worked with Devon Bernard & he couldn’t be nicer & more helpful to us!! We had a problem with our first order & he made sure it was straightened out no questions ask!! I highly recommend anyone that goes to Ashley ask for Devon!! TYSM again for all your help!!
Very helpful, fast and knowledgeable service. Special thanks to Bengi at the farmingdale home store location for your patience and help with our purchase.
We had the best experience with Rose! She sat with us to understand and encourage our vision for our new lake house in PA. She was not too pushy and really was doing her best to find the pieces of our dream home while getting a great price. We will definitely be working with her to furnish our basement next!
Natasha was extremely helpful and friendly making it a very nice experience purchasing my shelf, end table and lamp!
My mother and I had a great experience shopping for a new bed and mattress. Our sales associate, Bengie, gave great recommendations based on what we were looking for. He was very friendly and knowledgeable of the store products. Chris was also extremely helpful in our choosing of a new mattress. With just a few questions, he was able to recommend solid options and we landed on the best one to match my mother’s needs. After a poor experience at another Ashley location a couple of years ago we were very reluctant to shop here, but Bengie and Chris made it a stress free and enjoyable experience. I will definitely be returning for future purchases.
Usually hate sales people especially when they follow you around the store, but not Anthony he was the best! Helpful patient and nice! Cannot recommend Anthony Washington enough!
Sales rep at showroom very knowledgeable, told him what we needed and knew exactly what to show us, price was good and delivery was excellent, we will definitely shop here again
Anthony and another gentleman were amazing never felt pushed or rushed made my experience a good one the delivery drivers were Very patient and delivery was fast and set up was faster
Best place to get what you need ! Great customer service.
Great professional service. Pleasure doing business with them. Thank you will see them again
Everyone working here was super kind and accommodating, knowledgeable and the experience was a positive one!
Rose helped my wife and I choose the right bed for our youngest daughter. Very friendly service and no unnecessary pressure allowing us to make the purchasing option that made the most sense for our budget. I would recommend to anyone.
Worst customer service. Delivery guy dropped off furniture and they knew they broke a piece and actually tried to screw it to fix it. We didn't notice it until they left. He was rushing us and said he has other deliveries. The place where they screwed is where he was standing. We called the delivery guy and he said call customer service and he can pick it up and hanged up right after. Didn't even give us the chance to ask for a number. We called the customer service number we found online and they couldn't find the account using the phone number, zip code or order number. They just kept saying they can't help us and call the store we ordered from. We called again and same lady picked up - her name was Dion. We called again and got a "different" person with another name but sounded the same. After going through the same verification process unsuccessfully she mentioned the store we ordered from is a flagship store and we would have to call their customer service. We called the flagship store and it felt like they were guilting us and saying it our fault and we should have taken our time. In conclusion this company is horrible and I would suggest you take your business else where. These guys don't even wear disposable shoe covers and they say they can't take their shoes off. Other companies we have ordered furniture from cover their shoes without asking and have been so respectful. Even if they had some 60% off sale I wouldn't order from here again.
Come in and ask for BIG CHRIS!! He was incredible! Great customer service from beginning to the end! We walked out with all the furniture we needed!! Will come back!
Big Chris took Great care of us. Great customer service, very Honest.👍🏽👍🏽
Fast and easy transaction! Devin is great!
Big Chris was a pleasure to work with!
Rose, Tony and Big Chris went above and beyond to help me visualize my space. They mapped out the floor plan and moved the furniture so I could see how it would fit in my home. They even searched the store until we found the perfect pillows to compliment the couches. And Chris and Natasha made the pickup go smoothly.
We bought a gorgeous and super comfortable couch today after much research from Big Chris in Farmingdale! He listened to our wishes and helped us compromise to get what we both wanted.
Our sales person Richard is very knowledgeable friendly and helpful Customer service is outstanding
Had a wonderful experience at Ashley with salesman Big Chris! He is very knowledgeable and honest. He works with you and your needs and will make sure you are nothing more than happy!
AJ was very patient and not pushy at all! He was very helpful so I bought a bedroom set from him .
We visited the store on 11/11 and dealt with both Benjamin and his manager. We walked out purchasing sofa, mattress and adjustable base totaling about $16k. When we got home and did some homework, it turns out their online price and their competitors were less meanwhile he said the Tempur pricing is same all over. I called the next day and spoke with the manager and I questioned why the adjustable bases were $200 more. He gave some excuse that it’s 2.0 newer model and made from eucalyptus wood which was all lies. I called directly Tempur pedic and they confirmed no such thing. They gave me a hard time to cancel the sale but after numerous calls, they said they would. I was already partially charged on my credit card and until now, almost a month later, still not refunded.
Rose was great today . She help me pick out what I was looking for. Thank you so much
My delivery came on time. But my table came damaged. Need to wait around another day for a new table.
I had the best experience at Ashley furniture from beginning to end. Natasha was an excellent saleswoman and listened to all my needs and guided me to my new purchases. The delivery was a few hours earlier than anticipated but I was happy about that. The delivery men were fast, efficient and respectful of my home and new furniture at all times. I will be purchasing more furniture from Ashley in the future.
My name is John Caltagirone, I came in your store looking for a sofa, chair. I met Big Chris. I walked out with a complete living room set. I had the greatest experience I’ve ever had , shopping for anything. This gentleman is an incredible human being! Took his time explaining, in detail. He’s an extremely proud employee. I wish he also sold real estate, and autos. I will be back for other rooms. Also the here was Ammar, and Josh. Both extremely helpful employees. You should definitely recognize them all. And thank you for the opportunity to experience them .
Big Chris was very helpful in showing me my options while shopping for a new bedroom set. He was very knowledgeable in the products and I was able to find exactly what I was looking for.
Great experience, working with Joe V. was great. He is very professional and helped me out with all my furniture needs! Highly recommend!
My purchase was made easy, everything was set up and delivered on time and in a professional manner.
They are so professional and knowledgeable.
My original interaction was very pleasant. My delivery came in two separate orders and the first piece was damaged and it took several phone calls and a letter to the president to make it right. I love the furniture and the second half of the delivery went better than expected
Natasha from the farmingdale showroom was very nice, but now i see it was all for show and to make a sale for commission. I will never purchase anything from Ashley's furniture again. This was my first and last time buying. I was told lots of lies at the moment of the purchase, one thing I stressed about was the cleaning or maintenance of the furniture, i was told to purchase a 5 yr "maintenance plan" which i stupidly did, when i needed maintenance, the story was diffrent, non existing plan. I wasted over $10,000 in furniture, and the customer service is really horrible. The delivery guys broke one of my walls, and a piece of furniture was cracked. Customer service will give you hell to fix any problem even when I purchased expensive insurance. I also had issues with my couches, which are still not resolved.
Went in to purchase a painting off the wall that I had seen while in shopping with my sister a few weeks ago. Tony recognized us right away and could not have been more helpful, even going to the back to find it since it was no longer hanging and they weren’t sure if they still had it. He quickly found it and made the purchase as easy as possible. Such a warm, kind, friendly salesperson with no pressure either time! Will definitely use Ashley Furniture- Farmingdale for future furniture and home decor purchases!
Salesman Anthony was great, thanks!
Anthony Barrett found us a beautiful bedroom set. Not only is he really nice...He is extremely knowledgeable. He wasn't pushy at all, and told us to take our time looking. About 2 weeks after purchasing the set, the price went down. I called Anthony and he did a price adjustment which saved us $1,400! I definitely recommend Ashley furniture. Great quality, competitive prices. Will definitely be back!
I loved doing business with Ashley furniture. The salesman was friendly and spent a lot of time with us to get to know me and find exactly what I wanted and needed. The delivery guys were prompt, worked quickly and put all the furniture where it needed to be. Customer service was efficient, explained everything to me and notified me by email and text exactly what pieces were coming and when the were coming. They gave me a 4 hour window of time and they were there within an hour. Took an hour to set up my whole bedroom and carried away the empty boxes and packing. Great service!
I Worked with Christ and Ammar the ops lead at the Ashley store in Farmingdale New Your. The process was seem less and there attentive approach put my mind at ease. I will definitely be shopping at Ashley in the near future.
Went in on Sunday, placed my order, and was scheduled for delivery by Thursday for our new coach. Delivery went soothly. Couldn't ask for better than that!
My wife and I went to Ashley Furniture to look for a Dining Room Set with Server. AJ Was extremely helpful and new his stuff. We purchased our set on Friday and it’s being delivered on Tuesday. Highly recommend Ashley Furniture. Thank you AJ for everything.
Good attentive sales representatives. Helped us out gave us options.
Such an amazing store! Great selection. Devin was so amazing! Extremely helpful and knowledgeable.
Mr Ahmet help me and wife get a couch. It's hard to sell my wife Anything We haven't bought a couch in over 5 years And Mr. Ahmet Got her to buy a couch Praise the Lord he needs a raise
I bought a dining room set and I realized one of the chairs has a piece chipped from the back, I call the delivery guy five minutes after he leave my house, he said he would come back, I waited over an hour and when I called him he told me call the company and he put down the phone, very bad attitude, I won’t recommend Ashley furniture to nobody
Bobby and Benji were amazing. They made the experience so much fun and were extremely knowledgeable!
Big Chris was very knowledgeable about the products we were looking for and also provided his personal insights.
We had a great experience with Big Chris. He was patient and extremely helpful especially after two days of browsing. Appreciated the assistance.
Just bought a beautiful sofa and live seat from Ashley. From the beginning the salespeople were outstanding, the delivery men were very professional and nice. There was no fuss with the delivery. It was so much easier than the last set I bought from Raymond and Flanagan which I got rid out after 5 years. What a big difference in companies. Thank you Ashley!
Devin was very helpful and thoughtful the entire experience. I’m so excited to receive my bedset!!!
Big Chris and Teresa were fantastic! Both were very knowledgeable and helped us pick the perfect pieces for our space.
Awesome pleasant staff. Tony was excellent and really went out of his way to help my parents. Fantastic store.
Natasha was excellent friendly and knowledgeable....a pleasure
Wish I could give negative stars!! BUYER BEWARE!!! I posted a negative review 11 months ago in regards to a sectional I purchased. First, Ashley never notified me that my order was not in, then they delivered 2 different colors of my couch. After months of delays when I received my order almost every piece of furniture had minor damage which was repaired. However, in regards to my sectional the delivery men damaged the footrest. They "promised" to repair it otherwise I would have refused delivery!!! After my negative review in November a gentleman by the name of Austin who represents Ashley responded to my review & stated that "it is our goal to resolve these concerns to our guest's satisfaction as quickly as possible"!! At first, I really thought this was going to be resolved! However, it took over 6 months to receive the parts needed which they had already had sent me twice-don't they keep track??? I told them I had kept all the parts including the 2 pieces of leather which were ripped-don't they inspect what they send??? Then the ktechnician made the footrest WORSE!!! Once again I reached back out to Ashley & they are blatantly refusing to repair it!! I've tried going through the extended warranty which is a joke! They are absolutely horrible! I was notified they had no paperwork on my extended warranty. They have consumers file a claim on line & when you are done with the submission you receive a notification that they will be in touch within 48 hours which no one responded. I phoned them back again & they advised they need more info which again I submitted online. Once again you are notified that someone will be in touch with on 48 hours! Crickets!!! When I called them again & they advised that my issues aren't covered under the extended warranty!!
That was great experience with this store and thanks AHMET because he made my day perfect , his hospitality was great and very helpful , honestly I was not buy anything just I was going hangout my off day , but after meet with Ahmet I bought beautiful sectional for my living room and gorgeous bedroom set for my bedroom. It was I’ll about his personality and his talent :) , so anyway thanks to store and AHMET.
The person that helped me was Big Chris, great sense of humor very descriptive and informative with the information he shared with me. I left with all my wants & needs fulfilled for a great night's sleep.
Amazing customer service. Big Chris made my mattress shopping experience an unforgettable one. Highy recommended him for all your purchases. Go see Big Chris he'll get you what you need.
I just found the perfect furniture for my newly renovated Master bedroom! Great service from Ashley!!
Benji was & has been amazing throughout this entire process! from sitting back and letting us do our thing, to sharing his ideas & vision for us & to dealing with all my crazy back and forth requests! he even reached out to us the morning of our closing to congratulate us before we came in to buy our set! great customer service, would 100% recommend this location and asking for Benji when it comes to your furniture needs!
Devin the sales person actually listened to us and helped us pick the perfect furniture that will fit in the space. He gave us options and actually listened and was very very helpful. So very glad he said hello to us when we walked in.
Very good
This was the second time we purchased furniture from Ashley. Thomas helped us last time and was incredibly professional, knowledgable and honest. When it was time to purchase bedroom furniture there was no question. Thanks
Thank you so much Benjamin and Devin , very friendly, polite and trusted people, they took all the time to show me what I need and what I want for my new home, I would highly recommend going to see these guys.
Devin was very helpful and knowledgeable. Great atmosphere. All staff were very welcoming and pleasant.
Tiny Tom helped us to buy a dining room and bedroom set and he was great. Who knew furniture shopping could be so funny, he made us laugh a lot! Tom was very informative and made sure we were confident in our purchase before finalizing. Tom did not pressure us and made sure we did what was best for us. He really personalized our experience and made sure we got the best deal possible. He is very thorough. Looking forward to meeting with Tom again to buy our future furniture!
Very easy to deal with, delivery was quick and safe handling of my furniture made a pleasant experience.
Awesome customer service. Dennis was awesome. Helped me find what I was looking for and was patient
I was welcomed and left respectfully alone while I looked around. They all acknowledged me, and I felt welcome. Their product was good, plenty to choose from, with lots of ideas. Prices seemed reasonable.
I stopped in today to start my search for living room furniture. I dealt with a wonderful, knowledgeable sales person, Benji. He was extremely helpful and accommodating, without being pushy. My first visit to Ashley and I hope to be back. Thank you Benji for your time and all your help!! Terry M.
Chris was great to work with. No pressure, he made. It easy to purchase the Dining room.
My experience was with Devin at the Farmingdale, NY store. What an absolutely professional gentleman he was. Greeted us with a simple hello - He was not pushy - He was not cocky or clinging as some sales people are. He knew his inventory. Knew the showroom. Knew what I wanted after carefully listening to me & I thoroughly enjoyed working with him. He was honest in trying to get me the best couch at the best price. I will be back just because of him. Plus the showroom was clean & set up nicely.
Tom was a great help and very pleasant to deal with.
Today I was looking for new couches and I was approached by a gentleman named Tiny Tom. He was very helpful and very intuitive to my needs. I appreciate the time and effort he put into my purchase. I would be definitely doing business again at Ashley's furniture especially with Tom.
Es una buena tienda de muebles de calidad. me encanta la atención al cliente es buena estoy satisfecha de mis muebles de Ashley
It was such a pleasure working with Natasha today. She was so knowledgeable and she was able to answer all of our questions. We can’t wait to receive our new couches and bedroom set. Thank you Natasha for making this such an easy process!!
Just finished shopping at ashleys and Thomas was very helpful. He is very knowledgeable and answered all our questions. We are extremely happy with our experience and cant wait for our new couch and love seat to get delivered.
Dennis was wonderful! He took the time to let me explore the options that I wanted. He didn’t try to push me into something I didn’t want. I got to try an adjustable bed for the first time. He walked us through the store. He gets to know his customers and what would be best for you. Since it was my first time buying a bedroom set, He explained everything to us.
I had the pleasure of meeting Big Chris who helped me purchase a few pieces of furniture at the Farmingdale NY location. He was patient and listened to all my furniture requirements. He offered his professional advice and was friendly throughout the entire experience. He offered savings where. I would recommend anyone looking to purchase furniture at the Ashley’s Farmingdale location to ask for Big Chris. 100 % satisfied with the customer service experience!!
Devin did an excellent job helping me choose the right piece of furniture for my house. He staged it for me so that I could determine if it would fit well in my space. He was professional and did a wonderful job.
Can't say enough about our salesperson, Anthony and the pleasant experience we had dealing with him at Ashley Furniture in Farmingdale. He was absolutely fabulous, knowledgeable & courteous. Only issue was that he kept asking if we wanted something to drink. We finally took a water so he would stop asking. 😄😄😄 We purchased 2 outdoor sets and he knew everything we asked about. Delivery was also awesome. It was 2 gentlemen and they were great also. Came 1 hour into our scheduled time and they put all the pieces exactly where we wanted them to go. Very pleasant experience we had with Anthony at the store and the delivery people. Good job everyone.
Excellent service from salesperson as well as delivery person. Nice selection of furniture throughout the store. Professional all around.
I went there today for end tables for my living room. I went to the Farmingdale store. I found the perfect set. Benji the salesman helped me. We was the nicest sales person I’ve ever had. Will definitely be back soon for more odds and ends I need. Thank you.
Devin was super helpful, knowledgeable and really got me sorted for my first apartment!
AJ’s the best very helpful whole staff very welcoming
Tom was a pleasant, knowledgeable, and informative sales rep. He was extremely helpful and satisfied our purchase decision. We will continue to buy items from Ashley Furniture based on this experience.
Anthony was such a great help finding me a sleeper sectional for my new apartment. We were in and out so fast and he was so knowledgeable, friendly, and professional. Thanks Anthony!
Anthony was professional and a pleasure to work with. Didn't buy, but will come back.
Tom is such a kind, considerate and helpful associate! If you tell him what you want he won’t show you things to get you to over spent. Great to talk to and an amazing associate!
Great experience we had. Benji and Anthony helped us a lot with our needs and concern. They made us feel comfortable and at ease. I highly recommend Ashley furniture
Benji was so helpful! Very knowledgeable, walked me through everything, explained everything thoroughly and helped me easily make the best furniture decisions to suit my needs!!!
Come here don’t go to Bob’s! Ask for Mike!
Benji is by far top notch! He was pleasant, easy going, let me shop around without hovering!! He made my first couch experience seamless! Thanks Benji :)
Horrible company DO NOT PURCHASE FROM THEM. Customer service is horrendous. Jessica from the Farmingdale screwed up my order and refuse to take ownership.
Tom is the MAN!! go see him for whatever home furnishings you may need!!
Aj was very attentive and listened to what we wanted.
Fair prices and super delivery service
dennis was great he listened and had a good sense of what i wanted i didnt feel pushed
Tom was awesome! Thank you!!! We’ll be back!
The quality of the furniture and the lack of customer service from the staff is overwhelming! We ordered a kitchen hightop set and bought the extended warranty. We had to have the table replaced three times because the paint on top kept peeling. After the third table peeled, they put the table out of stock. They gave us a $500 credit to use in their store. We went and picked out a different end table and lamp just to use the credit. When we were at the register they wanted to charge us $150 in delivery fee. I asked why are you charging us, you sold us defective furniture, and the operation manager behind the desk said, “who is going to pay the driver?” I said you are because you’ve sold us defective furniture. They would not budge. They even called a store manager over who also said no they won’t wave the delivery charge. I explain we already paid the delivery charge when you delivered the table to us. They could care less. After I complained about their customer service, they said they send an email to corporate to see if it can be waived. They said they’d be back in touch with us the next t day. After another week of not hearing from them my husband went to the store only to find out they won’t waive the fee. Now We have no choice but to pay the delivery charge otherwise we loss our credit. Their customer service and furniture stinks! Stay away! This is your Melville NY location.
Our sales person Devin was very helpful and attentive to our needs. Everything was in stock and delivered in less than a week.
Best Experience purchasing a couch. It was easy and stress free. I will definitely be back for more future purchases.
Worst quality and customer service ever, so disappointed in their product. They don’t reply to emails, they keep you on hold, I think they just want to sell you a piece of crap and then hope you get tired of trying to fix problem.
I had a great shopping experience. I found Dennis to be helpful but not pushy and I love my new kitchen set.
Got a great deal on a living room piece. The salesman was professional and extremely patient. The deliver team was on time and very pleasant. I will definitely recommend the Farmingdale location.
Anthony and Big Chris were a pleasure to work with. Seamless process and very transparent. Would go back again!
We are extremely happy with our experience at Ashley Homestore in Farmingdale. Courtney did an awesome job of helping us with our selecting our new furniture!!
Great experience with salesperson in the showroom. Devin listened to our needs and helped us make the best decision for us. Delivery was a breeze. The team provided the ETA and arrived on time. Quick setup and cleanup.
From the moment we walked in Bobby greeted us with a smile. He made us feel like family. There was no pushy salesman lingo, just a nice honest and extremely helpful person, who made us comfortable with our purchases. Bobby took the time to explain everything we needed and wanted to know from soup to nuts on what we were purchasing. We walked away with the comfort knowing we had Ashley quality furniture coming into our home. He stayed in contact with us throughout the process and beyond! If you are looking to furnish your home or office I highly recommend you go to Ashley, and be sure to ask for Bobby (Robert Kampfer). You won’t be disappointed!
Big chris was the bomb. So funny, helpful and knowledgeable. What a great experience buying a couch!
I recently purchased a dining room set at Ashley Furniture in Farmingdale. I had the pleasure of working with AJ who was very helpful and knowledgeable in helping me select and order my set. Thanks AJ! The store itself has a very nice selection of all types of furniture with reasonable prices and quick delivery.
Chris went above and beyond for us at the Farmingdale store helping us resolve a delivery issue. We appreciate his care and attentiveness and helping us find a resolution. Highly recommend this store and the courteous staff that is there and attentive for all your needs! Thanks again Chris!
I went to Ashley's Furniture and had the most pleasant furniture shopping experience! I was greeted by Tevin as soon as I walked in. I told Tevin an idea of what I was looking for and his recommendations were perfect. Tevin was very friendly, professional, knowledgeable and patient! I am so indecisive, but Tevin continued to show me options until I was finally able to decide on what I wanted to purchase. Tevin was never a "pushy salesman". He helped find the pieces to make the perfect setup for my home. Once Tevin completed my order, the General manager Daryl discussed the costs. He was very friendly, professional, explained everything and told me my options. I highly recommend Ashley's Furniture in Farmingdale, and if you go, ask for Tevin! You won't be disappointed.
A lot of choices to choose from and the prices are responsible.
Salesman make me cringe but thomas was awesome he introduced himself with a joke which was funny ,he told us about his pup got to know actually get to know him , he was awesome from start to finish i told him exactly what i wanted the second i walked in, he knew exactly what to show me .There was no pressure to buy anything, I highly recommend ashleys and ASK FOR THOMAS you won't be disappointed
Our salesperson Thomas Logan was amazing. He listened to everything we were looking for and showed my wife and I exactly what we were looking for and made our buying experience very relaxed and hassle free. I will definitely recommend him and ashley for your furniture needs. I will definitely be back in the future.
Terrible customer service. I've spent 2 months trying to cancel an order that arrived damaged twice. I was told they handled it, but I never saw the refund or credit to my account balance. Called again and they said it's officially canceled and it's out of their hands now so the refund is not their responsibility anymore. I called synchrony who we are financing through, and they never received the cancellation. Now we have to file a dispute. Absolutely horrific experience.
Tevin is Awsome has a great eye to find exactly what you are looking for. Manager Daryl was great in finding the best deal for us can’t go wrong with this team.
Big Chris at Ashley Furniture located in a Farmingdale New York helped my disable mother find the perfect recliner lift chair for her special needs… The two delivery men were courteous and went above and beyond to accommodate the positioning of the recliner… This has been a pleasurable experience from Ashley’s showcase through out the delivery… Thank you Ashley Furniture…
Excellent experience at Ashley Homestore! Highly recommend to anyone who is looking for straight up honesty and good people like Anthony who helped us in every possible aspect. Quick shoutout to Kevin too who helped my wife and I pick a great mattress as well!
Great furniture and durable. Always get great service. Ask for Benjamin or Dennis. They are the BEST!!!
We are very happy with the service we received from the Ashley Homestore in Farmingdale, NY. Friendly, courteous, extremely helpful people working there. Especially Courtney Fraser who was so accommodating in helping us, as well as Tim. We made a purchase of an outdoor set, but wasn't crazy about the coffee table abd end table but Tim came over and showed us possible other selections and found something else that went perfectly with set. Courtney also let me know if any other sets came in to store to make sure we were completely satisfied with our first choice - which we were. Delivery was scheduled, service kept us up to date on when and time and it was great. They were actually a little early which was fine, men were friendly, courteous, neat. Whole experience was perfect. Thank you Courtney, Tim and Ashley Furniture. We will certainly recommend seeing you Courtney, and going to the Farmingdale Homestore.
Such an awesome experience with Big Chris at Ashley furniture in Farmingdale. He kept us laughing and laidback for the whole experience.
Martin and Chris were great!
Very helpful and professional customer service, from both, Malaja, and Benjamin, immediately entering the establishment. Made the process painless, and rather enjoyable. I would recommend anyone to purchase from here, and ask for them, to assist. You won't be disappointed.
Madeline and Anthony truly showed us world class Customer service. We just bought a new house and they created such a seamless process from our couch, bed, & mattress. They really did a great job to educate us about the features and benefits of each product and how it pertains to our personal preferences. Highly recommend both, defiantly ask for their service. Thank you guys!
horrible customer service what so ever... ordered our couch in march and its been delayed like three times. They told us the second part of the couch would come one week after the first part but it still hasnt come...nor have they notified us at all as if when its coming. Customer service is horrible !!! The delivery guys who put the first part of the couch together were asking for alcohol when they arrived at 10 AM. Just horrible . Do not purchase from here unless your ok with being given false info.
Awesome experience at Ashley of my daughter’s new beautiful bedroom set at affordable prices. Thank you. Ashley furniture
As soon as I walked into the store I was greeted with smiles and open arms it wasn't your typical sales experienc where as soon as you walk in they say hi what u want rush you through everything not here your greeted professionally offered a beverage they get to know you a little bit find out what it is your looking for and take there time finding you the perfect setup for what your looking for my salesman Timothy was beyond amazing he helped me custom make a sofa that would fit my small apartment and did it in a way where he saved me money and offered great finance options to fit my budget all you need is the measurements and pictures to help them out and he does the rest to make sure you are 100% satisfied with your purchase. If anyone is looking for a place for your furniture there is no Hassel no back and forth everything is centered to what u need just come see Timothy he will take care of you
I was helped by Kevin,super professional and made us feel just like at home....the young man was unbelievable, my wife was super happy with the purchase and the way Kevin paid attention to what we wanted...thank you for having professional like Kevin...regards Joe LeBron
what an excellent showroom and knowledgeable staff! Ben hi took the time to hear what we envisioned and showed us the perfect matches. A huge thanks to Big Chris too! You have made our new home perfect!
Marisa is super friendly and very knowledgeable.I will be purchasing my chair from her this week.
Big Chris from Farmingdale NY was extremely helpful! Courteous and pleasant! Love Ashley!
Malaga and Benji were very professional and informative. Highly recommend shopping with them.
AJ Staris was terrific, helpful and knowledgeable. It was a pleasure working with him.
Salesperson was very knowledgeable and helpful
Benji was such a great help and gave us an amazing furniture shopping experience. We will definitely ask for him the next time we come in!
Excellent experience dealing with salesman Anthony Williams. Friendly but not pushy ,I was in Saturday and back on Sunday. He answered all my questions and still let me take some time making my decision on the furniture.
Terrible customer service. After months of shopping for the proper furniture, my order came in incomplete and wrong color. It has be 2 months now and still have not got a call back from sales person. On a different order they shipped the incorrect bed frame and still 2 months later have not heard back from them. Sales people only attend to you when it comes down to a sale. I would not recommend this location. Also check pricing on their website. Store increases their list price to make more money. Once I showed them that their website showed a lower price, then they corrected the price, otherwise they would’ve made more money. I’ve given a few months to see if maybe someone would contact me to give us an update or correct our order, but sales person nor manager never reached out. Now I’m stuck paying for something that I didn’t not order and something that is incomplete and incorrect. Definitely not good customer service.
Lizzy in customer service went above and beyond to resolve an issue with my mattress, with the manufacturer, without me even asking. She is the true definition of what customer service should be. Thanks Lizzy. Even with the follow Up afterwards, it's been a complete 5 star experience from start to finish. Thanks Leyah and Marco..
Went to Ashley furniture in Farmingdale and it was great experience! Big Chris and Tom were super helpful and a joy to work with! Highly recommend this Ashley’s!!!
Madeline was an amazing associate. She helped us pick out a bed for my daughter and I loved how she asked her questions to figure out what her style was. I will definitely shop at Ashley again.
The store was very clean and all the staff were kind and welcoming. Willy and Kevin were very knowledgeable and made couch shopping an enjoyable experience.
We worked with Thomas Logan. He was knowledgeable, friendly and funny. We actually had fun buying our mattress. Diane Castellano
Thank you Sami and Debon. Great customer service👍
Great experience working with Madeline at the Farmingdale Ashley location. She was very helpful.
Professional staff. Listened, discussed options, gave the best price.
Dennis was really knowledgeable and worked with us with the space that we had in our new home. He was a salesman/interior decorator. Went above and beyond to make sure we loved what we purchased. Never felt rushed or pushed during the entire process. Left here with a bedroom set, dining room set and living room set.
We went shopping at Ashley in Farmingdale and Sam was the salesperson that helped us. We couldn’t have been more satisfied as Sam was knowledgeable, personable and a huge help. My wife and I would highly recommend Sam to help you with all your needs. Thanks again Sam.
Bought a new couch for my apartment and Sam and Tim were the best! Very friendly and very helpful when coming to the purchase. We were undecided and they took the time to explain the different fabrics and comfort levels of the cushions. If you’re looking for some new furniture I would highly recommend going to see these guys. Shout out to Tim and Sam for the amazing customer service they provided.
Wow! Looking for a place to purchase furniture without feeling overwhelmed and pressured ? Ashley Furniture is the store!!! . It’s well maintained and what an amazing time we had! Big Chris and the Real Chris are the real deal here @Ashely Furniture Farmingdale, New York !!! They listened to what we were wanted without trying to add pressure! Wow 🤩 !!!we are truly excited and happy about our new furniture!!! Just look at God!!!! The competition couldn’t come close Raymour and Flanigan bye !way too much Pressure!!!!
Sam was very helpful and respectful. Highly recommended !!
Went to Ashley furniture today. Everyone was so helpful. Sam our sales rep was the best and answered all my questions.
Sam and Tim were wonderful and Sam was extremely helpful.
Martin and Benji were extremely helpful. They answered all our questions and made the process quick and easy.
Purchased our kitchen table with Sam and Devin. They were a pleasure to work with. Made the process super easy and quick. Very friendly and personable.
Jim at the Farmingdale, Long Island Ashley store was extremely knowledgeable, professional and friendly. It was a pleasure doing business with him. The delivery was on time. Great shopping experience.
Sam and Benji were very helpful and excited to show me furniture
Sam the person who attended was so nice and professional
The gentleman who helped us, Devin Bernard, was excellent. He really knew his stuff, was super friendly, and had us in and out.
Big Chris was extremely helpful and provided top notch customer service in helping us purchase our new dining room set.
Good collection and professional service. Sam helped us look around for furniture and was very courteous and helpful!!
Benji was very helpful and knowledgeable about all the products we asked about. He took his time and showed us so many different options. He made us feel like we were important. Thank you for all your help.
Dennis Shokrian was wonderful to work with. Extremely helpful and did not pressure us for the sale. Will work with him again.
Benjamin was terrific he helped me with everything I needed. Not only did I walk out completely satisfied but I will be going back for future furniture purchases and will be using Benji again !
Sam and Madeline were very helpful and processed my purchase quickly and efficiently. They answered all questions and explained the company policies perfectly. Looking forward to my furniture delivery!
Sam very nice person
Great experience. Sam was very helpful and courteous.
Devin was SUPERB!!! My experience at Ashley's started off mediocre until Devin took the initiative to help us in buying a mattress and a box board. He was attentive, tactful, and diligent to all my needs! He went above and beyond and introduced me to a whole new world of sleep! It's people with these types of skills that make me feel like a good neighbor instead of just a number! Thank you Ashley.
Beautiful place to buy home furniture a lot of cool variety and stuff available. Such a long range they jave with attentive staff. Wish you good luck in selling the stuff. I recommend buying from here. 👍
Sam was awesome and helped me figure out everything I needed
Benji was super helpful and professional. Very insightful and respectful. When we come back we hope to work with him! Thank you
Big Chris was very helpful and showed us exactly what we were looking for. I felt confident in ultimately purchasing a couch after having seen a few different options with Chris’s guidance and finding what was best for my family.
I’m not sure how this location or any have more then 1 star. I had the unfortunate experience of dealing with this location and the call center as well. I bought a couch for my new home and had it delivered January of 2021, by May of the same year my $6k couch was falling apart. They asked for a bunch of information and then crickets!! I finally got fed up and called over a month later they gave me the run around and I ended up selling the couch with the parts they finally send 4 months later. But we needed a couch…after searching, all we can find that we liked was from none other then Ashley. The sales person assured us this couch would be better and that we would have no delivery issues. We took partial delivery in December and we’re told the rest would be delivered mid January. We are now closing in on the end of December and NO COUCH!! Then I find the couch online for about $1k less now Im arguing just to get discounted on the pieces I got delivered!! Never again!!!
Great experience at Ashley Homestore in Farmingdale! If you head in make sure to ask for Big Chris, he’s the man. Was extremely helpful and did right by us. Great selection and lots of options to chose from. We will be back for more!
We had the pleasure of working with Big Chris! He was helpful, kind, and knowledgeable. And when it came time to make a purchase he saved us as much as possible.
It was a pleasure to have the assistance of Madeline in choosing the right bedroom furnitures for us and we appreciated her being so helpful and knowledgeable.
Jim in the Farmingdale Home store was so helpful and knowledgeable!
This Ahsley store is the worst furniture store I ever encounter. They sent the wrong item to me and when I called to let them know it was the wrong item, they gave me the run around (BIG TIME) After months of talking to about 20 different associates and calling the cooperate office It took almost 3 months to get a refund. They had the nerve to tell me they don't give refunds. They behavior was very appalling. I am disappointed that the largest Furniture distributor in the world treat consumers in this disrespectful manner.
Madeline gave us such a great attention great attitude and she made it such a pleasure easy and gave us great experience to shop there will be back for more furniture!!!!
Friendly staff and very helpful
Nice furniture. Did not purchase anything. Young lady was very nice and very informative.
Everyone was professional and friendly.
Today I visited Ashley store with my family to check out a set of bed and I made mr. Sam is was very helpful and professional. All of us love the way is treated us. Excellent customer service
Sam was great to work with!! Highly recommend
Best pricing. Most items in stock. ASK FOR TIM G !!
We had a great experience. The sales staff was very friendly, professional and helpful
The guys at Ashley are awesome. Tom and Big Chris were very professional and extremely helpful. I would recommend this store and their staff to anyone. Definitely shop here
Sam and Tim were amazing with my bedroom furniture purchase. Really helpful and considerate. Would highly recommend them and this store for purchases
Nice Sam thank you for the help… benjy also did a fabulous job… thank you giys
After walking around store without a mask for 40 min I asked to leave by a manager that wasn’t wearing a mask. I have a lot of furniture to buy, but none of it from this store. Dopes……
Big Chris was extremely helpful!
Knowledgeable, professional and courteous salesperson. Professional, clean and on-time Delivery !
Thomas Logan was an awesome sales associate!!
Benjamin was so helpful - I had to stage a whole house and he was very detail oriented and didn’t miss a thing!
Excellent experience 👏 Sam great salesperson very helpful and professional 👍...
Brought a recliner from Ashley after looking at their competitors. Store was well maintained and there was no pressure from the sale people that allowed you to browse and ask questions at your pace. After making purchase, delivery options were available. Delivery was quick and their delivery team very professional removing all packaging material. Highly recommend them for your home decor needs
Devin Bernard was our sales ambassador. He was polite, patient and knowledgeable. I felt valued as a customer. Thank you.
Anthony was a great! He helped me find what I needed and explained everything quick and easy. I don’t feel I overpaid for anything and I like the product I got.
Sam and Timothy made this experience very enjoyable and easy. Amazing people to work with.
Matthew welcomed us when we walked in and showed us our options. Sam, the design specialist, helped us pick out everything we needed for our new apartment. Her eye for designing and recognizing color pallets really made this experience soooo much easier. They add the items to the cart as you walk, and they even carried different pieces of furniture to make sure it matched another piece on the other side of the store. Thank you Matthew and Sam for making our home shopping experience easy and quick! Definitely come here before anywhere else!
Visited Ashley furniture today and had a fantastic experience. Sam & Ben both assisted us and were such a pleasure to sit down with. They listened to exactly what we wanted without trying to “sell” things to us. We left with purchasing beautiful furniture and couldn’t be happier. Would highly recommend Ashley Furniture and the two of them to anyone in the market looking.
Sam at Ashley’s Furniture in Farmingdale was such a tremendous help and wonderful to work with. He was patient enough to let me shop on my own which allowed me to purchase more items to match my new set. He was friendly and very informative, and I really appreciated his efforts.
Anthony is very professional and honest indicating what items were available. He also showed concern helping us looking for more details and information for us to decide our purchase. Great job Anthony.
Sam was extremely helpful, answered all my questions, showed me around the entire showroom in search of the product I had in mind.
Today I visited Ashley looking for a couch for my home in VT. Sam helped me so much. He was informative, took time and helped us narrow down our decision. Go see Sami
Sam and Anthony was very very helpful and patient they stayed after closing to get the furniture of our dreams.. we are so happy we highly recommend them thank you guys for everything!! :)
Sam was an excellent salesman
Everything was I stock ! Delivery when I wanted it !
We had a great experience with Sam picking out a sectional. Really appreciated his expertise and patience! Great price!
Sam was super helpful and made the process smooth and easy. Thank you!
Friendly attentive salesman and fast knowledgeable delivery
Very happy with all of our purchases. Our salesman Devin Bernard is the best
Sam was wonderful from the moment we walked in. He was knowledgeable in exactly what we were looking for. He was kind and personable. I would highly recommend him to anyone who is looking to purchase furniture.
Sam was extremely informative and easy to work with. Even though he is new to Ashley you could not tell in his performance.
We made a mattress purchase at Ashley Homestore's Farmingdale, NY location. When we purchased our $3,200 Tempurpedic mattress, we were advised by Daryl, the store manager, that the removal of our old mattress would be included. On the day of the delivery, we were told by the driver that there was nothing noted regarding the old mattress and that they would not remove it. My girlfriend attempted to contact Daryl at the store but he didn't return her call. I contacted customer service who advised me that they don't get involved in old mattress removal. The rep emailed him, but I still haven't heard from him. I was advised that Ashley will not rectify the problem because it is a store issue, not an issue with the company. So at this point, I'm stuck with an old mattress because of an incompetent individual that doesn't know the process.
Big Chris is friendly and takes his time with us. We have gone into the store several times, texted and called him and he has been able to promptly add to our order and give us updates.
I just bought a kitchen table and chair set Tom was my salesman he was great very knowledgeable and very pleasant I would highly recommend Ashley furniture store .
Sam our sales person was awesome! He was patient, helpful and very pleasant to work with. We bought two rooms of furniture we were so happy! Thank you.
Sam was very helpful and very good at his job
Thomas was extremely helpful with assisting us finding our mattress. I would recommend seeing him for an honest purchase.
Thomas very well spoken salesman’s and completely honest with us with the mattress
Chris from Farmingdale was very helpful and informative. He walked us through all of his inventory and helped us make sure we picked the perfect couch to fit our home. Highly recommended.
Edit: 09/18: After posting this review, Ashley finally followed up and replace my broken bench with an entirely new bench. It is a shame that it took so much work to get this fixed but they did in fact fix it so I moved the review up to 3 stars. Before you read below, check reviews on yelp, facebook or better yet, the Better Business Bureau's business profile, their google reviews are all from people immediately after purchase. Big Chris was the best! We had a quick, efficient and easy time ordering our dining room table. Revision 08/04: I stand by the experience we had being easy and quick, how ever over the past several months, Ashley furniture has left a really bad taste in my mouth. After about a month of use, one of the bars on my bench snapped. I reached out to Big Chris, he forwarded me to the Customer Service. We were bounced around for about a day and then finally got to someone. They agreed to send a replacement (Makes a lot of sense because we bought the care plan). This was February. We are now in August and still no bar to replace. So... If you want a quick and easy experience where you get beautiful furniture only to be able to not ever be able to sit on your furniture if it breaks, go ahead and shop here. Otherwise, I'd go with another manufacturer with a better supply chain and that doesn't continuously use COVID as an excuse.
I had an issue with my warranty and Dashawn was extremely helpful. If he didn’t know the answer, he asked if he could put me on hold to find out exactly what the next steps were. Dealing with clients myself, I truly love great customer service and in this day in age appreciate it so much more. He is amazing at his job and funny as well. Off Wednesday to order my couch. Thanks to him!
Big Chris was a huge help in picking out a bedroom set for my fiancé and I. He explained everything and provided us with options to fit our budget.
Predatory practices at melville NY store. Salesperson literally stalked us throughout the store. Also lied to us as to collection names and what was online as I was standing in front of the set I was inquiring about. Unprofessional trying to push us into a sale when we indicated we were just looking. New York lost over a $10,000 sale. But bye Felicia. Had a much better experience in Albemarle NC store.
Big Chris was a huge help and a great sales person. He knows exactly how to explain each piece of furniture to me. Will definitely be coming back for more furniture in the future!
Big Chris was phenomenal he went above and beyond to help me find everything I needed for my home definitely would recommend his service and will definitely be coming back to him every time!
Recently had my whole house redone and got all new furniture from Ashley. We saw a couch in the farmingdale location that we loved but wanted it in a different color. The sales person (Tyler) told us that it came in the grayish blue that we wanted but just didn’t have that color in the show room to show us. We went ahead and ordered the couch. The couch was delivered with no issues. Once we moved into our house a few months later the couch didn’t seem right. The cushions don’t stay fluffed and in good condition after sitting on it once. Every single day we have to take the couch apart and bang out the cushions to make it look decent. Few weeks ago we go back to Ashley to buy another piece of furniture. While we were there we sat on the couch that we had purchased and talked to the sales person that we were then dealing with for our other furniture. I questioned him about the couch and he informs me that our sales rep Tyler (who no longer works there) placed the order of the wrong couch! And he said that the couch that we originally wanted doesn’t even come in the gray that she said it came in! The sales person told us to call customer service and they would be able to help us. We called customer service and the lady said she wasn’t able to help us at all. Asked to speak to the manager (Nicole) and she was the nastiest person and would not help us in any way. I will not be purchasing any furniture from them anymore.
We had a wonderful experience at Ashley HomeStore. Sam and Anthony took amazing care of us. Sam went above and beyond to answer our questions and find us the perfect furniture for our needs. They even took us through a sleeping demonstration where they used sleep technology to assess our mattress needs! If you visit Ashley HomeStore be sure to ask for Sam!
I loved it, very good service, I treated myself, excellent employee sam
Person that helped us pick out our couch was very knowledgeable and great to work with. Ask for Kevin at the Ashley store in Farmingdale NY.
Thank you James Buckley For your time, knowledge & your patience
Great experience here. Big Chris was very accommodating, delightful, and personable. He made the purchasing of my grandmas living room set absolutely painless and enjoyable!
Excellent 🤝
They were great there . Benji helped us alot .he was amazing. Would recommend them.
I am replacing a large majority of furniture in my home and Dennis was very patient and knowledgeable of all the pieces. He and Anthony made what could have been very stressful a simple process. Arranging delivery was easy and I was able to choose a date that works for me. I did great with prices with the Black Friday sale! I will be returning to finish up my house!
Had a great experience. Nyasia was extreemly helpful and gave us a killer price. Really worked with us as did her manager. Very happy with the Ashley Store in Farmingdale.
We needed to furnish my sons new apartment. With the supply shortages, most stores could not deliver for months. Ashley had everything we wanted and could deliver in a week!!! We also got a great discount. Our salesman Jim was terrific. He took lots of time to understand what we needed and make suggestions to help us get exactly what worked best. We had a wonderful experience and will return again.
Great buying experience and delivery was quick and smooth!
Everyone at this location was a pleasure to work with. From Anthony to Big Tom, (sorry Big Chris) I know you said there could be only one big in the store lol. My wife and I were never pressured into purchasing anything. We were given time to look around and make a decision. We purchased two dresser eith a mirror and a chest for a great price. We loved the price so much that we added two night stands the next day. I highly recommend this store.
Excellent!!
Big Chris was amazing! Super personable and helpful! My husband and I have been to Ashley’s numerous times and this by far has been the most pleasant experience we have had. I will continue my recommendations for Ashley’s furniture store and I will definitely be recommending everyone to come down and work with Big Chris :)
Big Chris is the man to see when you come to Ashley. Made everything seamless and felt extremely comfortable working with him.
We found a great sofa ana a great ottoman at a great price
Just had an amazing experience at Ashley in Farmingdale with Bobby and Anthony. They were very informative, personable and helpful when buying bedroom furniture. It was an excellent experience. I would recommend them to anyone whose looking for furniture.
I recently bought my Mother and I new desks. I saw it on the website and went to the store to order which caused a little bit of confusion- which was explained and corrected immediately by Shaniqua. As for my mother's there was an issue which I had called about but was directed to the costumer service line. The gentlemen helping me honestly just made me more and more upset(not getting into too much detail). As I was getting in the car to come to the store in a very angry state. Shaniqua(I'm sorry if I misspelled it and I do not know her title is but if she in not some kind of manager they need to get on that.) called me back as she promised she would after the conversation that took place this morning about the confusion with my desk, heard my frustration, and asked me to come into the store. I walk in, she sits me down with a sales person who she already made aware of the situation, showed me some options, and we came up with something that made me appreciate the staff at Ashley's. Even after the confusion, even after the poor experience I had with costumer service, maybe not the exact desk I wanted but my momma is super happy about it and that's all I wanted. For Shaniqua I give my experience a 5 star, and would shop here again. Thank you for all you did today!
Devin was absolutely amazing ! One of the best sales experiences by far !
Devin is the man! So helpful and kind, a true gentleman ask for him you won’t regret it!
I had an amazing experience purchasing my 1st sofa set with big Chris. Thanks for making it easy and I am very happy I stopped by to shop.
Big Chris was absolutely amazing. This was my first time ever buying furniture and I was super anxious about the whole process. Chris made it so easy and even fun! He understood exactly what I was looking for and helped me narrow down which couch I wanted out of a million couches. Chris even changed his schedule to accommodate my difficult overnight hours. Highly recommend ! :)
Big Chris was great to work with! My husband and I were couch shopping and we were so glad we came into the Ashley home store. Chris made sure he got us the best deal and we didn’t feel like he was pushy with the sale (as a lot of people were when we were shopping around)! We will definitely be back to this store again.
After seeing numerous furniture stores I did not want to go into Ashley HomeStore but I am so glad that I did. I was in search of a bedroom set for my new home and looking for something extremely specific. I was not settling. Good thing I met Kevin and Big Chris. I am not an easy customer to deal with but they both had an immense amount of patience and complete knowledge of all of the furniture in stock and the future furniture that was coming in. I was extremely impressed by both of them. They were very attentive and listened to everything I wanted in a bedroom set. In the end they helped me pick a beautiful bedroom set for my new home. I did not think I would go home with anything today . Thank you Kevin and Big Chris! I appreciate all of your help! UPDATE : The Furniture that came was the wrong color and was denied. We now have to wait an estimated 5 months for the new set we picked out. Not that this is Kevins or Chris's fault but the company's fault 100%. I knew I should've stuck with my gut on this one. Every time I have dealt with Ashley Homestore there is an issue with something or another. I do have to say that Chris is doing the best he can to make this right for us. Thanks Chris.
Big Chris was knowledgeable and personable. He made us feel at ease selecting a couch and dining room set, intuitively understanding which styles and sizes to recommend. There were many choices and the showroom was a pleasure to browse.
Chris was wonderful and enjoyable to work with. Highly recommend.
Ahmet was amazing, super helpful and patient!
I worked with Chris, and he helped me pick out two rooms of furniture in a single visit. He’s very knowledgeable about what’s available and able to quickly learn what people are looking for.
We purchased probably the most expensive living room set you have in the showroom for our first home spending 6k. We haven’t even had this set for a year and multiple prices are breaking!! The metal under TWO of the recliners are bent and the chairs fully lean to the side when reclined! This set is garbage and I want it out. We filed a claim but of course parts aren’t available so now two months later we are still leaning! One of the motors doesn’t even stop so it’s click click click click click over and over! Ridiculous….. quality is disgusting!
Benji took his time with us and made sure we were getting exactly what we wanted at the best price! Had such a great experience shopping with him!!
I received my bedroom set today from Ashley's furniture in Farmingdale. Let me just say that I waited months for the delivery. The bed arrives with missing support legs and the headboard was completely WRONG, and specifically the headboard I repeatedly told my salesperson I DID NOT WANT. When speaking the customer service, they said to leave the bed there and they would order the support legs, although the bed should have been sent back as requested. The delivery men would not take the bed back. I am going to speak to my sales representative tomorrow and update this review accordingly. I have multiple items of proof including pictures and texts that i sent friends and family of the right head board, even though the SKU number was inputted incorrectly. I hope Ashleys will do the right thing, I do not want anything for free I just want the item I ordered and to be in a bed that is safe.
Anthony W was very friendly, funny, knowledgeable and kind. We had a wonderful experience with him. The delivery men were efficient, hard-working and cleaned up quickly. They brought a sectional sofa and queen bed set up three flights of narrow Brooklyn apartment building steps and handled it all in a friendly and professional way.
Very pushy sales representative
I went into Ashley furniture’s Farmingdale location and my experience was smooth from start to finish. I was introduced to Kevin & he showed me the exact furniture I described to him. I wanted a modern bedroom set that also made a statement and he found it! Big Chris was personable and super helpful. He did everything possible to get me the furniture, pricing & configuration I wanted. This all-star team definitely earned Ashley a forever customer.
My wife and I walked into Ashley Home Furniture looking for a sectional for our home that we purchased in December. We were instantly greeted by Big Chris at the door. He was very inviting right away, and wasn’t pushy about trying to help us. He let us explain our thoughts, and methodically showed us around the show room. Big Chris really built great rapport early on, and made the entire experience very enjoyable! If you are looking for a low-pressure, consultative, and fun furniture experience, make sure you go see Big Chris!
Had such a great experience here! The sales people Big Chris and Benji were so kind and professional. They did a great job of explaining all my options and made sure every part of the process was clear and easy to understand. I will definitely recommend to others!
Friendly staff not pushy at all easy buying experience great selection bought our bedroom and kitchen sets for new home easy as pie.
Nice, kind and helpful!
Farmingdale Store and the salesman Jim B was a superstar! I highly recommend having him help you! He’s amazing!
I'm purchasing my 1st home, and quite a few people suggested I go to Ashley for furniture because of the good quality. Shaneil and Benji were amazing and spent 3 hrs walking around the show room with me. Benji showed me the new sleep technology and found me the most perfect mattress for my sleeping needs. Shaneil was so sweet and listened to all my needs and wants. In the end, they helped me furnish my whole home. I'm very happy with my Ashley experience : )
My 3 year old recliner caught fire while I was sitting in it. I found it was a wire attached to the chair
Devin was so helpful, he even carried other tables and end tables over to the couch we wanted to purchase so we could see how they would look together- would definitely go back to him again. 😀
Big Chris made our shopping experience easy and painless. We would definitely recommend Ashley homestore and 100% recommend seeing Big Chris
Just bought a beautiful sectional perfect for our needs. Our salesperson Devin was extremely knowledgeable, showed us exactly what we wanted and never once did we feel pressured. A well deserved 5 stars. Thank you Devin!!
Chris is a great salesman. Helpful, well mannered and so informative and listened to exactly what I wanted
Big Chris is AWESOME when you come to Ashley he goes over and beyond and makes sure you come out with exactly what you need I would recommend him to everyone when you go to Ashley make sure you ask for BIG CHRIS he will get you everything you need and more!
I had such a great experience with Big Chris helping out my cousin and I. He went above and beyond to meet our needs and exercise a lot of patience with us. He was considerate of our situation and exceeded what we needed in being thoughtful of what he presented to us. If you come here ask for Big Chris!
Big Chris was very professional and helpful in our experience dealing with Ashley furniture. He spoke to my wife and I on his off hours, and was very informative throughout the entire process. After our experience with Chris, we highly recommend Ashley furniture to others.
Big Chris. wonderful. 10/10 experience!
Shaneil was attentive yet gave us space to look around freely. The delivery team was prompt, friendly and clean. Great experience from Ashley this and the last time I purchased from them.
I’m not the type of person to leave a bad review about a bussines but this people did something very wrong Scott and Elizabeth at the farmingdale long island store sold me a mattress for over $4000 knowing that they will not be able to honor the guarantee of 90 days I was living in New York and they sold me a mattress when I was moving to Orlando and had it delivered to my Orlando address knowing that by doing that I will have no guarantee and Ashley will not be able to guarantee the mattress nowAfter sleeping on this matter for over 3 months I cannot stand iit it is the worst experience and nobody is able to give me any answers now Im stuck! with a $4000 mattress and sleeping on the couch 😩😩😩
Great service. Devin was friendly, fun and especially helpful. Thank you!
Price gouging and Home Goods quality furniture. Look on Amazon for same furniture and much better prices plus free delivery and returns with Prime.
My sales person Devin offered great advise. Patient, during our decision making. Never any pressure. Good pricing. The furniture was delivered when it was supposed to. Overall great experience
We had Devin as our furniture consultant. My mother and I came in looking for a new powered recliner for my father. He made the process seamless. We noted that the recliner was cheaper on their website as well as the associated 5 year protection plan. He was quick to reassure us that the store would price match the website and we were sold. Overall he gave us a great experience and we will definitely be back for other furniture needs!
Chris Knight from the Farmingdale store is the most patient salesperson I have ever dealt with. He listened to our needs and worked with us to get us what we needed. I will definitely do business with Ashley again and especially with Chris. Thank you !!
Devin was very professional, knowledgeable and courteous. He made finding the perfect pieces for our new home so easy! Devin was able to give insight on our place and how we could use our space in a manner that not only looked appealing but felt amazing.
THIS PLACE DESERVES A NEGATIVE RATING . I HAVE PURCHASED A COUCH MONTHS AGO 5 MONTHS TO BE EXACT AND ALL NEW DELAYS EVERYDAY. DO NOT BUY ANYTHING HERE IT WILL NEVER BE DELIVERED.
Devin and Big Chris were amazing! They assisted me in financing my bedroom set and we’re very attentive. They were also able to answer any questions I had.
Had the best experience purchasing my daughter's bedroom set because "Big" Chris made the process so easy and pleasant. He was an immense help and was patient. Gave me a great deal and showed me excellent customer service. 👌
Big Chris was super helpful. He was so patient with my mother and I (which takes a lot). He took time to explain everything, and made sure we left the store completely satisfied. Give him a rise becase he derserves it.Thank you Chris!
Big Chris was great! He was efficient and knowledgeable—which made the shopping experience easy.
What an incredible experience we had at this furniture store! Yes, that’s us testing out beds and our smiles say it all! I’ve never felt more relaxed shopping for furniture and our salesman Timothy was THE BOMB!!! He spent so much time with us going over every possible option. Moving into a new apartment has been so stressful and he helped relieve some of that stress by making our shopping experience not only fun but practical. He understood my budget and never pushed once for me to consider anything above what I was looking to spend. He helped me get a couch & new mattress and my friend a beautiful bench for her office. We had our children with us and he helped keep them entertained during our time there. As a single mom of three, I honestly didn’t think I’d be able to afford anything there and boy was I wrong. They have something for everyone there. I never really enjoyed shopping for furniture until this day. Thank you Timothy for being a kind & honest gentleman 🙏🏻 PROMOTE THIS GUY!!
Want to go and see John O’Connor and Ahmet they were absolutely wonderful made the difference in our shopping experience. Not pushy but knowledgeable and explained every detail. They are 100% the reason my husband and I became Ashley fans. Thank you John &Ahmet we appreciate the time you took to make our shopping experience so pleasant.
This place confirmed an order date for delivery we purchased followed by reconfirming the delivery date only to not show up. Then the warehouse states no record of a delivery date then corporate says oh yea we see the issue sorry we don’t even actually have the item and can’t tell you when it would be delivered. Corporate then states they can’t assist with anything to make it right and if you have further issues or want a refund go to the store to deal with it. Expect when you go online to get the phone for the store it connects you to corporate. Don’t shop here and don’t expect help as a professional furniture store
Couldn’t have had a better experience at Ashley’s Home Furniture with Big Chris, he’s a very outgoing, kind & caring guy. He’s definitely here to make sure you get what’s best for YOU & not one of those salesman looking out for his pockets. Highly recommend requesting him to show you around & help you pick out what’s best for your home!!
I had the best experience in store today! If you're looking for new furniture or something new to spice up your space Big Chris is the man for the job. Friendly, funny and real...thank you!!
Come to Ashley Homestore and received an amazing customer service from Big Chris. He was patient, a great communicator, and able to get you exactly what you need.
Came to Ashley Homestore and received amazing customer service from Big Chris. He goes the distance to meet your needs and make sure you go home with exactly what you need.
Big Chris was extremely helpful! Thank you so much for help! I had a great and wonderful experience at Ashley thanks to Big Chris!
I was expecting a delivery today for a paid in full purchase I made on Memorial Day. My original delivery date was Tuesday August 17th.....which I was willing to wait for. I called to confirm on August 13th only to be told that I do not have a delivery scheduled for the 17th! After a lengthy conversation....I agreed for delivery today, the 24th. I rushed to do my errands and put off others that needed to be done. I waited in the house till a reasonable time of 2pm. I called a service number and spoke to a woman only to be told that they rescheduled my delivery for September 3 or 4th! I asked how can they reschedule a delivery without my knowledge...was told a message was left for me 2 days ago. My reply was..."No, a phone call was not received nor was a message left." I then asked the question, "Why would I get a phone call rescheduling when I already received an email confirming my delivery date for today?" Her answer was the email was computer generated. So....I drive to the store, ask to speak to a manager who was not available because she was on lunch. Spoke to another woman who checked the computer and repeated the next delivery day would be in September. I asked for a refund. A man came over, he mentioned how my furniture is available but the people who put it together in my home are not. Not my problem... that is something that should have been worked out between them and I wanted the delivery and assembly today as promised/scheduled or a refund. Numerous apologies later....I received a refund. I am still without furniture and now have to look for something else and wait months again. Ashley is quick to take your money but after that....their communication with you is nil. To say I am not happy is an understate
We had the best experience on our first visit at Ashley Furniture. If you know what are you looking for, go and find Big Chris, he will make everything possible to get what you need and how you need it. Best first experience, we will definitely come back and purchase all our furniture from him for our house.
Chris was a pleasure to deal with, helped us out with everything we needed! Would only come back to Ashley to deal with him!
Great experience at Ashley furniture. We dealt with big Chris and he was very friendly helpful and honest. Excited for our new couch!
honestly, i do not know how this store full of scam on price got a 4.2 stars, oh, well, good luck to anyone who trying to buy from them.... just my own experience, their store price is about 20% higher than their online price, if you do not check and placed an order to sales at store, you will be paying higher than you should be... anyway, it is just my personal experience. i did not buy anything from Ashley, and even not that easy to get back a $100 deposit they asked me to put... if you going to buy from Ashley, just be extra careful....my comment is nothing about their quality, it is about the salesman in the store,
Big Chris was amazing and we are very happy with everything about our experience
We had a great buying experience. Very nice people, honest and not pushy or trying to up sell. See Jim B and Chris. We came here for bed room set and mattress and loved the way we picked out the mattress. Definitely recommend them.
BIG CHRIS & BENJI ARE THE MAN!! They made our furniture purchasing experience well worth it! I would recommend them a million times!! Thank you for making this experience a pleasant one!! We loveeee our furniture ! Thank you once again
Big Chris is the BEST! Took us in a half hour to store closing and welcomed us like the Prodigal’s son (and daughter). He was refreshing, honest and thoroughly knowledgeable. We purchased Bardarson 2-piece sectional with a chaise and matching ottoman in silver and are eagerly awaiting its arrival. Thank you so much to Big Chris and the Farmingdale Ashley HomeStore for helping us out!! We will absolutely be back!
Big Chris helped us out. He was fantastic
Ordered a kitchen dinette set. 1st attempt was this past Tuesday. Out of the 1st 4 chairs of 6 that they unwrapped 3 were damaged. I refused delivery. Now waiting on my 2nd attempt with a delivery window of 1-5 it is now 8:35 pm. If not here by 9 I will be canceling my order.
Beautiful Furniture, Horrible customer service!!!!!!!
Dennis was very helpful in assisting us to find pieces we loved. When we discovered a couch we wanted was back ordered, he found a very similar replacement that could be delivered when we needed it.
My salesman Tim provided me with excellent customer service and saw to it that I was happy with my purchase. The service was expeditious and courteous!
My sales person Big Chris was absolutely amazing and extremely professional it was a pleasure working with him and we will definitely be back
Great service
Ashley Homestore in Farmingdale was the best furniture shopping experience. Jada made us feel very comfortable while we were looking at bedroom sets. Everything in the store is a fair and reasonable price and they work with you to make sure you are happy. Ended up buying 5 pieces of bedroom furniture. They all look amazing and it is real quality wood. The set up was done in less then an hour and delivery of our furniture took 2 weeks. I would recommend going here before you look anywhere else!
Devin was fantastic- he gave us enough space to shop on our own and stayed extremely available with all questions we had. Most pleasant experience we had couch and recliner shopping!
Jackie was wonderful. Knowledgeable and helpful
My husband and I could not be more happy with our experience at Ashley Furniture in Farmingdale NY. Our Sales Advisor, Ahmet Ercen, was an absolute joy to deal with. This was a big purchase (for us) that we were making and he did LITERALLY everything he could to make us feel comfortable and show us every avenue that could be taken. He’s extremely knowledgeable which made it easy to make a decision on which mattress to buy(which is never something that is easy for me). He’s a straight shooter, but again, that made it very helpful in decision making. He has the patience of a saint and an absolutely wonderful demeanor! I cannot express enough how pleased we are with every choice we made. If you need anything, go and see him! I promise that you’ll be happy! I felt like I was chatting with an old friend, the entire time! Thank you, Ahmet; it was a pleasure! We’ll definitely be back!
I never expected to have such a great experience in buying furniture. We all know it can be tedious to buy furniture as well as confusing in my opinion. However BIG Chris has been an absolute gentleman, & every well knowledgeable and upfront on the hat will look best in your home space!!!!!!! HIGHLY RECOMMEND GO TO BIG CHRIS YOU WONT REGRET IT!!!!!!!!!
Ashleyhomestore is the most unprofessional and unprincipled company that I had ever had to deal with. It has been over one month since my first delivery of bedroom furniture. I have received to this day 4 unsuccessful and very unprofessional deliveries. My first delivery that I had attempt to receive was damaged. My dresser, mirror, 2 night stands, headboard, bed frame and dresser chest looked like they dropped the furniture off the back of the truck. Every piece of furniture was severely damaged. The delivery drivers tried to “fix” the damaged furniture with putty and sandpaper and tried to convince me to keep the furniture. When customer service was called they did not want to deal with the situation. They told me they had nothing to do with it and told me to call the store at which I bought the furniture from, the Ashley Homestore in Farmingdale, NY. I called them directly and they too said that they can not do anything about the situation but to call customer care. Eventually I was able to fight my way into receiving my 2nd delivery. 1 week and a half later I received my 2nd delivery. The furniture yet again looked as if they fell off the back of the truck. Not only was my furniture damaged but the delivery drivers damaged my brand new hardwood flooring that I have just had professionally done 2 days prior to the 2nd delivery. I watched the 2 delivery drivers try to buff out my brand new hardwood floors and then tried to color in the deep scratches with black permanent marker. When I asked the 2 delivery drivers if they damaged my floors they said sorry and ran out of my house calling their boss and then tried to deny that they damaged my floors. The 2 drivers who barley spoke English told me “it was like that mammi, we no do that”. So I had to yet again call customer service and explain to them what happened. Their response back to me was that they can’t do anything on their end but I should email claims department to make a claim about my damaged floors. I asked the customer care representative to speak to a supervisor and he hung up the phone on me. Not only did the drivers damage my floors but the delivery drivers dropped the furniture in my room and left because the said they “forgot the hardware”, so now they were unable to put together my furniture. One of the delivery drivers said something about the garbage in Spanish. In which I speak and understand Spanish. I went outside in my garbage and found the hardware. I then asked them kindly to please take the plastic wrap off the furniture so I could inspect the furniture to ensure that there was no damage. They told me that the next guy can come do it and they left. It took me another week to get replacements for the furniture that had been damaged after fighting with Ashleys customer service to get the replacements. They told me that I “let the delivery drivers leave” so now I had to keep what I had because now the furniture is in my home and that I could have refused the furniture before the drivers left. I was unable to refuse my furniture because the delivery drivers running out of my house to leave. After fighting with customer service yet again I finally got them to schedule another delivery service. After one week, I received my 3rd delivery and it was once again damaged. My 4th delivery I had received all my furniture. While the delivery drivers were assembling my dresser they pointed out the giant hole on the bottom of my dresser. So now I have to wait for my FIFTH delivery. Customer service told me that I would receive a phone call within 24 hours to schedule another delivery. I have yet received a phone call from them to get a replacement scheduled for my dresser. And if you were wondering.... yes I paid for the white glove delivery service. I have been fighting with Ashley HomeStore to receive some type of compensation back and they told me they can not do anything for me. They told me that I would have to contact the Ashley homestore in which I purchased the furniture to receive some type of compensation. I called the store in Farmingdale, NY and they told me they could not do anything for me and hung up on me. These people are so unprofessional. I will never give my money to this company ever again. I will also never recommend this negligent company to anyone. Ashley Homestore should be embarrassed that they treat well paying customers the way that they do. I did not spend $100 to $300 with this company. I gave them well over 7 thousand dollars for all the furniture I had purchased and that’s how they treat their customers. Unprofessional, unprincipled and rude. No one should ever buy furniture from this company. Save yourself the aggravation and disappointment.
Nothing but good experiences here! We have furnished two bedrooms, our bar stools, and now a king-sized adjustable bed, and love them all! No regrets!
Was looking for a new bed and Big Chris was AMAZING. If you're looking for furniture ask for him. He was helpful, knowledgeable, and patient while we made our choices. I also hear his chai latte's are 🔥
2 words...Big Chris. He’s the man. Great guy. Super helpful. Super straight forward. Super funny.
Big Chris and Darrel did an amazing job helping and steering us in the right direction! This was our first time buying furniture and answered any and all questions we had! Also can’t forget the best chai lattes around!
Furniture shopping made easy! The selection and availability of furniture was excellent, and Big Chris was such a pleasure to work with and so helpful! We will definitely be back.
this store is horrible. after waiting 6wks for delivery of a bedroom set. they wanted to deliver while we were doing home improvement. now they gave our furniture away to the next person and now we have to wait until August for our furniture. horrible store. had we known this we would have taken it and stored it in the garage. never shopping here again.
Met Benjamin at Ashley Home Store in Farmingdale and he was a delight. He helped us with all of our needs even though he knew he could not make the sale as we needed the furniture shipped to Florida. It made no difference to him he spent the time with us to find just what we needed. If you stop in ask for Benjamin you won’t regret it
Previous reviews have already established this, but it's worth repeating, Big Chris is the best! He helped me to pick out an accent chair to go with the small sofa that I liked for my studio apartment. It was a pleasure working with him, especially after visiting so many stores in the area with very unenthusiastic sales staff. Thanks Chris!! I can't wait to get my furniture.
Good prices and staff is great. Go see Bob, Benji and Big Chris. They will show you around
Today my wife and I came in to look at some furniture for our new house! We were truly just looking, however with the help of Big Chris, within an hour we had pretty much all of our house furnished. Big Chris made our furniture buying process incredibly easy. He’s a wealth of knowledge when it comes to style, colors, and function and by no means is he pushy. With his help My wife and I are leaving Ashley’s with a big smile and we can’t wait until our new furniture gets delivered! Thanks again Chris! He’s highly recommended :)
Beautiful furniture
Great selection and friendly staff. My wife and I enjoyed working with Big Chris to purchase indoor and outdoor furniture for our home. He was friendly, knowledgeable and thorough.
Big Chris was such a great help from the moment we walked into the store. We came in looking for a sectional gave him our must haves and were able to find one within minutes that will work perfectly in our space. While we were walking around the store and he was pulling up the numbers for the couch we were able to find an outdoor table, bench and end table to finish off some other spaces at our house. Big Chris helped the entire time gave us great pricing and was an overall joy to work with. Highly recommend visiting this Ashley furniture store and ask for Big Chris to help!
Big Chris made a very smooth and comfortable experience. I will recommend and also use him for all my furniture needs moving forward.
Big Chris was just amazing!! Made out experience a true please. Very knowledgeable and patient! Wouldn’t have worked with anyone else
We had an amazing experience shopping at Ashley today! We’ve been looking for furniture for over a year, and Devin took such good care of us that we were able to end our search! We’re excited to receive our new furniture and will definitely be back for additions. Thanks, Devin!
The store has a lot of options and very clean. Benji was extremely helpful. He knew exactly the style I was looking for and very professional. Highly recommend if you are looking for furniture.
Normally furniture shopping is really stressful and frustrating. Jeff and Jim helped us out at the farmingdale location and they were fantastic ! They were so helpful and knowledgeable and did not pressure at all. We bought furniture for our entire house with them today and they were nothing short of amazing. They made us feel welcomed and valued. We would highly recommend and will definitely be returning for all our future needs. Jim and Jeff are an asset to the company ! Scott and Diane Snopkowski
Bait and switch. Went to buy a couch with the main purpose of having the couch before my sons wedding. There were many couches we loved from other stores but none would arrive on time. We specifically chose this couch from Ashley’s Furniture (which was more money then we planned on spending) because they promised we would 100% have it on time. Our salesman called his boss over who sat with us (by the way this was February 2021) He checked with the warehouse they guaranteed the entire couch by middle of March no problem. Again I made him confirm; this the wedding was first week in May he said no problem. Well the wedding came and went part of sectional was delivered on time still missing main piece. It is now end of May, the last phone call they said first week in June? Now no one answers my calls or provides me with a straight answer.
No comment.
Jackie!!!!!!!!!!! Thank you for making this entire experience so easy and seamless. Her customer service truly goes wayyyy beyond what I’ve seen lately. You will have a return customer in us! Definitely ask for Jackie guys.
Tyler and Benji were a big help. Great store!
Jim was Personable and gave me a very fair price. Happy with the overall friendly vibe of the Ashley store.
I would like to personally thank Jeff and Ahmet at Ashley Farmingdale furniture store for their professional and courteous service! They were fantastic to find me a wonderful outdoor furniture set. You will really receive excellent, honest treatment at this store.
I wish I would had read the reviews before attempting to purchase furniture at Ashley Home Store Outlet on Route 110. I went to this store on February 13, 2021 to purchase a couch. I purchased not only a couch, but also a table, 4 chairs and a bench. The salesman named Dan told me because of the pandemic that these items will be delivered on the second week of April. He said they will give me a call before delivery. I was ok with this and was willing to wait 2 1/2 months. Well, now the second week of April comes and I didn’t get a call so I waited till the third week and I called the number that’s on the purchase order. The person that spoke to me informed me that since the items are on back order that it will be delivered maybe in July!!!! I was very upset and decided to go to the store to speak to Dan. When I get there, I sense that Dan is nervous and he tells me that he’s shocked that I didn’t get the couch because other people have purchased the same couch after me and they already has theirs delivered!! Then he said that I could have the table but not the chairs because they are in back order till July!!! Really Dan! So my family of 5 has to take turn eating because we won’t all be able to sit at the same time!! I asked for a refund which Dan said he emailed his supervisor to approve it. Dan called me the next day to tell me that they will refund me. He said it will take approximately a week to get the refund. Well, it’s been 3 weeks and no sign or call or email about this refund! This is disgusting customer service! I would never buy anything at this store! They are horrible with communication and with customer service! They never called me to inform me about the items being on back order. They tell you that you will get a refund in a week and it’s been 3 weeks! First and last time dealing with Ashley Home Store Outlet!
Big Chris is the best sales associate! He stayed late and took his time showing us a variety of beds, sofas and chairs. He gave us recommendations and listened to what we were looking for! This was great experience! He explained how the furniture protection worked and comforted our worries! This was an awesome experience when we were worried about on time deliveries! Big Chris is wonderful and I’m coming back to him!
We came to Ashley's furniture and had a wonderful and insightful experience with Big Chris. He was a great help.
Big Chris is the most knowledgeable, efficient & caring salesman I’ve ever had the pleasure of working with!! Thank you for making this whole experience quick and super easy!
I wish there would be an option to give a 0 star. sold me a sofa set by saying it will be delivered in a couple of weeks. when 2 months pass by and after i called multiple times, they delivered half of the order and i was informed that one sofa will be delivered after 7 month. which was totally unacceptable as i told them to begin with that i need a sofa set ASAP because my daughter is getting married . now they said that if they will take the loveseat back that was already delivered then i have to pay restocking fee $149 plus shipping and handling $199 so altogether i will be paying almost $350 while i will be left with nothing. So just visiting that store will cost me $350. Rude salesman hung up on me when i tried to argue. Manger at store said that he doesn’t care if my daughter is getting married and i need the furniture. the lady who called from the corporate office was extremely rude. they dont want to listen to anything and blaming me that why I accepted the half delivery, While i was misguided from the beginning to the end. Now i am stuck with that love seat and bench and if I will buy the sofa from somewhere else then it will be totally unmatched. DO NOT go to that store. bad bad bad experience. I hardly reviewed once or twice so far but i am so up set that i took the time out to write this review so you can imagine my frustration. I know nothing will happen for me but someone might benefit from this review. Just want to Save others from the frustration i am going through. 0 star
I can’t say enough wonderful things about the help and service that Benji provided. I came back to Ashley to see him yo furnish another new apartment and Benji took the time to go over all different options and show me many different pieces that would meet my needs. He was so knowledgeable and patient and answered my 500000 questions, but most importantly he listened and the whole transaction was no-pressure and extremely pleasant. I had such a wonderful experience and will be sure to be back to furnish the rest of my space soon. Thank you so much!
Had a house fire recently… And had to replace everything in my home… Big Chris at Ashley in Farmingdale was a great sales person… Not pushy and understanding. Asked all of my questions no matter how big or how small… Walk me through the credit card purchase I made special arrangements to come Meet with me before his shift started so my husband can see what we had picked out any problems with deliveries he was right there calling or texting me
Chris was wonderful.Took his time, understood my wants and needs. I came in for a small couch and left with a complete apartment makeover. Happy Customer here!
Big Chris at the "regular" store and Jada and Howard at the Outlet store were friendly, courteous and efficient. They know their stock. I brought in print-outs from the website and they led me right to the models I was interested in. Delivery by Clemente and his side kick was prompt, professional and careful in only three days after purchase. Prices at the Outlet were terrific. I would very happily shop there again.
I had a great experience at Ashley home furniture store. It was very quick, efficient, and all of the workers were very nice. The store was clean and everything on display was clean(which is a plus especially during Covid). Kris Kight exceeded my expectations! I got the bed and comfort at the expense that worked perfectly for me. I have searched different furniture stores and none come even close. I would highly recommend the Farmingdale location this was the greatest experience, and I recommend that anyone who’s looking for any bed or furniture definitely come see Kris. He’s absolutely EPIC at what he does. The whole staff is amazing and very friendly. They all have a warm and happy environment. Definitely an experience and unbeatable prices! If your going to sleep, sleep on Ashley’s furniture . You won’t regret it !!!!!
Ordered 2 items, was told 1 month. Called and was told item would not be in for another 4 months. Went to the store to pick out something else and the manager (Rich O.) got very nasty and wouldn’t cancel our order because it “wasn’t his fault”.
Devin was so helpful! Was able to accommodate me with everything I need from living room to bedroom to kitchen. Will definitely come back when I need more furniture!
Went into the store, the salesperson were nice and helpdul and knowledgeable of their products. The quality of their products is very good. Will be coming back in the future.
I have an entire house to funiture. I was marching around this store for an hour easily, and not ONE salesperson approached me. Not one! I guess they're doing so well they don't need the business.
Big Chris was wonderful, helpful and super informative! My husband and I had a great experience with the purchasing process. Thank you!
Good product but on the expensive end.
Good experience dealing with Ahmet E at the Farmingdale store. He is very knowledgeable and helped in making decision for purchase easy.
Great shopping n shipping adventure! Salesman was excellent and always a pleasure to get my furniture there. Highly recommend
People in there store are extremely pleasant and helpful. However the delivery drivers are not. Would not wear masks in my home. Also the couch did not fit, I do take some of the blame...I probably measured wrong. However when the couch did not fit, the delivery team took the couch away...left the cardboard and plastic wrap in my entrance way leaving my front door open. Thought they would be back being that they left the cushions and pillows from the couch. Nope they left. So I make another delivery appointment for a new couch. Two days go by and the delivery driver....not Ashleys furniture or someone from corporate calls my cell phone from his own personal number repeatably asking when I am not working so he can pick up the cushions. Made me feel extremely uncomfortable. Called what I thought was the right corporate number to let them know. It was actually corporate for Florida. He was very helpful and explained how he would have handled the situation but that he couldn't help me because I was in New York. He gives me the right number. I call and all they said is 'Thank you for letting us know'. Awful. *Update* - Couch was delivered with a team to set it up inside my home so that it would fit. Was given a window of 7:15-11:15 am. They arrived at 5:55am. I live in a condo complex and did not want to disturb my neighbors. Asked if they could wait and grab breakfast which I offered to pay for. They told me no and that if they didn't bring the couch in now I would be charged a restocking fee and would have to repay for delivery. What on earth is going on? *Update #2* still waiting for a response from the email I sent which the automatic response from Ashleys suggested.
Big Chris is the best. He actually cares about his customers needs and wants . He is willing to work with you. Basically what a salesman is sapose to be. 100% pleasurable experience.
Second time purchasing furniture from Ashley and a wonderful experience! Jackie at the farmingdale showroom was great. Helpful in answering our questions and so personable. Will definitely be back in the future
Liz was a very helpful salesperson. Made the transaction simple and easy
Do not buy ..800 dollars in damage to home on delivery..can’t use warranty on furniture they can’t deliver a cushion in three try’s ..not able to contact original store
Tyler helped us select the perfect couch and very patient. She was able to answer all our questions.
We worked with Jackie to buy a couch and it was a great process. She did not make us feel pressured at all and she was able to answer every question we had. Very happy and excited to see it in our space!
Great experience and great customer service!!
Liz and Scott are amazing. They answered all our questions and provided the best customer service I have gotten in years.
Awful furniture. i purchased a livingroom couch, bedroom set, a d diningroom table from them. The couch fell apart in 2 years and the playinum protection plan wouldnt repair the damage since its wear and tear. 2 years later and ive already gotten rid of my dining room table and livingroom couch and both were replaced by raymour and flanagan pieces. I wouldnt recomment anyone shop with ashleys, horrible experience between delivery, defective pieces.... then when we finally got our pieces in good shape they ddint hold up long at all. Dont waste your money.
Liz and Chris were absolutely fantastic. They were knowledgeable about all the products and answered any questions we had. We would definitely recommend them to our friends and family.
Devin was awesome! Excellent service and was very patient with us looking for different bedroom sets. Highly recommended!
Benjamin is a Great Salesman, a Real Gentleman. I will definitely recommend him. Thank you!
We purchased a beautiful dining room set at Ashley’s Home Store in Farmingdale NY .Great customer service from Jackie !! We will be back 🤗❤️
Jackie has been an exceptional help with us finding a beautiful dining room set.thank you Jackie ❤
Shopping at Ashley was a pleasure. The sales people were all polite and gave us plenty of space and were not aggressive, we worked with Scott Russo and he was amazing and we will continue to shop at that location.
Great furniture selection. Good quality. Prices were ok. Our sales person Ahmer was very attentive and patient.
Anthony was very knowlegable and helpful in our search. Even knowing that I would have to buy from an Ashley store in Florida because they don't deliver to Florida that kept helping us until we were satisfied with what we wanted to buy
Only and because sales person, a young man, didn't even try to sell anything. Not even n line.
In store and up to the delivery and assembly of our purchase was perfection. I HIGHLY recommend Ashley to all who are looking to furnish their home. If tou go to the one in Farmingdale ask for Rikesh (Rick), hes the best.
I wish I could give 0 stars. Just awful in every aspect. The salesperson did not send us a receipt, wrong couch was delivered, difficult to contact someone for support. Customer service was terrible until we canceled our order. We will never use this company again.
My wife and I visited Ashley HomeStore on Saturday to furnish our new apartment...living room, bedroom, and spare bedroom. Kevin and Anthony were fantastic. They listened to what we wanted and offered us several options that were all within our budget. We never felt any sales pressure. We never had so much fun shopping, thanks to Kevin. My wife wanted to take him home!
Howard the manager was so helpful and made buying furniture a breeze 😊
As first time homeowners, we came in looking to furnish a majority of our house. Jackie helped us from the moment we walked in. She was a pleasure to work with and helped us every step of the way. If you’re going to Ashley’s definitely ask for Jackie, you won’t be disappointed!
Melanie was phenomenal! I can’t say enough amazing things about her! If you need any furniture, go to Ashley’s Home Store in Farmingdale, NY and be sure to ask for Melanie!
Scott and Tyler are the dream team! Their expertise goes without question..they are super helpful and delivers based on your needs...highly recommended ...
Purchased a dining room set. One chair was not assembled correctly. Took months to get replacement. They could care less. Will not shop there again or recommend.
Had an amazing experience! BIG CHRIS was absolutely sweet and on point with everything that I needed. He was great and super helpful. I will definitely be coming back! thank you very much
We have a 20month old toddler and I am so Happy with this Set. It’s easy to clean and comfortable. We get a lot of compliments on it.
Hello my name is Stephen I live in Lindenhurst New York I bought from Ashley furniture in Farmingdale a few times I am writing to let you know of my past experience I will like to complement Scott Russo he is a gentleman I met Scott in late 2020. My wife and I were buying two bedroom sets for our daughter’s. And he was the salesman that helped us at that time. He listened very well to all of what we wanted and needed to buy he gave his best suggestion. And we listened to him.I would like to share with you guys some thing that just happened to me this week on Friday that just passed I fell outside and broke my ankle and had to have emergency surgery on it. The reason why I fell outside of my home is because I have cerebral palsy. After my surgery I was hospitalized until Wednesday night what I needed to buy for my recovery was a recliner my surgeon suggested so what I did was I called Scott at Ashley furniture he cater to all my needs he listened to what I wanted in a recliner he gave me his best recommendationI am so happy with this guy because he knows his stuff he talks to you like a real person and he’s just a great guy I don’t know how many times I’m going to say he’s a gentleman I wish I could give him something in return I really would recommend going to Scott Russo if you visit the Farmingdale Ashley furniture store I wish every sales person in the world would be like Scott Another reason why we like Scott is because his suggestions were the ones that were right he meaning he didn’t steer us wrong ever he knew what he was talking about 100% if you want something good listen to Scott and please buy from Scott you can’t go wrong with this guy he’s not somebody that’s just wants to sell you something he’s a person that cares about his customers and I think a sales person should care about their customer so they could come back One more thing I forgot to say if you have any type of problem either with the delivery or the furniture Scott is quick at handling the situation he has my number one salesman as long as I need furniture and he is there I would buy from him
Stay away from Ashley all together! Sectionals measurements are off by 3 inches and they do nothing about it. False advertisement at its finest. See you in court. Dispute is opened with card company. Not going to be taken advantage of. Update 5/3/2021: I emailed the address below and still no response!
J’min is a great sales person should have more people working in the store like him recommend him to all my friends and family Smooth transaction from the beginning to the very end!!!!
This isn’t the first time I’ve purchased from Ashley and it’s a reminder of why I come back. It’s always an easy experience with quality furniture. Tammy was a pleasure to work with - not pushy or rude. She took time to genuinely understand what I was looking for and gave me the space to take my time. The entire process with Tammy from start to finish (ideas, suggestions, delivery info) was a breeze and I’d easily come back and work with her again. It was like buying from a friend rather than a sales rep.
J’Min helped me out today to pick out dining room table, super helpful with this difficult decision. He made this process super smooth, I can’t wait to receive my items.
J’Min was very helpful and attentive during our experience. He provided a thorough price breakdown and explanation of the warranty. Be sure to ask for him if you go, he was very polite!
Thank you Rich for helping me get a brand new couch. You were awesome to work with and you are such a nice Salesman..
Very timely and professional, during times of COVID they were very respectful of wearing their masks in the home and cleaning up after themselves as well as being respectful of tracking in mud and outside debris inside the house as well as putting cardboard down to not ruin the carpets or flooring in the house.
After waiting 3 months for my order to be delivered, both items were delivered damaged. I then emailed photos of the damaged products. No Response. The next day I called to find out and confirm if they received the e-mail. I was told they had and that they would get back to me the next morning. After five days, I called. I am now being told they need to order parts and the parts should arrive in 4-6 weeks. Then they will have a tech come out to fix damaged sofa and table. (this is after 2 hours on the phone). Horrible customer service. My advise is to stay away. 3/16/2021 - Update - the parts have arrived! (Fabric) - Waiting for someone to contact us to set up "technician" appt. - Going through the "process". On 4/6/2021 - Technician came and repaired both the new couch and new coffee table. Would have been easier and cost efficient if it was delivered damage free to begin with. Needed to write this review in order to get the issue resolved.
Had a great experience at Ashley. The sales specialist, Ahmet Ercen, spent a lot of time with us and explained different mattress options The prices are great. I recommend Ashley and using Ahmet He’s a really great guy
Ahmet was extremely helpful and he spent alot of time with us to explain everything to us.
Big Chris=The Man. First time furniture shopping for new apartment with girlfriend and Big Chris made it a great experience being pleasant, comfortable, and knowledge. Plenty of patience and acumen shown to make this a great experience. He even took the time to map out our design of the apartment. Big Chris, gave us a great big experience and deal. Highly recommended to our friends and family. Thanks Big Chris!!
bought a power recliner and was much better then both raymour and Flanigan and BOBs with both quality of product and customer service
Grey selection, service and pricing
Stop selling poor quality products at high prices - with the only hedge against poor quality being the purchase of an extra protection plan (so you already know the items will fall apart after one year). STAY AWAY FROM ASHLEY HOMESTORE!
Big Chris was wonderful and very helpful!! He was extremely knowledgeable and personable. Chris was very helpful, listened to our needs and we were able to find the best bedroom set for my daughter! Great service and nice showroom. He showed us bedroom sets that fit my daughters needs. The showroom had so many wonderful pieces and we finally narrowed it down to 3 sets. He gave us the time and space we needed to make our decision and never made us feel any pressure. My daughter finally made her choice and we were sold on the Caitbrook Chest of drawers along with, Caitbrook Storage bedwith 8 drawers. Big Chris at Ashley Furniture is AMAZING!! He paid attention to our every request. When you shop at Ashley Furniture, ask for Big Chris!!
Very poor communication. Made my order and was supposed to be delivered December 28th. Then was called three days before and told January 15th. Was called January 15th and told one piece can be delivered on the 25th. That’s one out of three pieces. Then told the rest of the couch will come on the 2nd. On the 1st I got a call telling me the 8th. Then got an email saying my pieces were not in yet and will be delivered on February 15th. Today just got another call telling me o lay one piece can be delivered and the other piece is still not in. Now I’m being told that piece will be delivered on the 24th. Since I’ve made this purchase I have purchased tv’s and furnished two other rooms from two other furniture stores within 3 weeks of ordering products. Also I went to make a complaint and there is no one to complain to. I would say I am a very unhappy customer but after this I will never ever make another purchase from any Ashley’s ever again. They are not reliable.
Worst experience ever with any furniture shop, they have very bad customer service which will waste your time and energy. Waste of money if you buy something from this store
Love Ashley. Service is great, responsive and on-time.
Tyler kornish was very friendly and informative and very knowledgeable. Took time to explain everything I will definitely shop here in the future and recommend tyler to family and friends.
Big CHRISSSSSS
Maddy was super helpful! Creating a new living space can be very stressful but the folks at Ashley’s made it very easy for us. P.S. Big Chris is a solid guy!
great shopping experience and great delivery
Professional staff easy delivery. Will shop again and tell my friends to do the same.
Great sales team and delivery! Everything came as promised within the given time frame and was assembled in minutes.
Came into Ashley’s to find a particular size, color and designed sofa. Our consumer representative, Devin is very knowledgeable and very patient. My husband and I are satisfied with our purchases.
Great Experience!! Great Customer service!!
Love the furniture and Scott was a terrific salesman!!
Tyler was very helpful and helped us pick out exactly what we needed
My parents canceled an order and Ashley home furniture in December and still have not gotten credit. They have been down to the store several times during this pandemic and still are getting the runaround I believe they are being discriminated because of their age. This is horrible to treat people like this now it’s on to the Better Business Bureau and an attorney as we have tried all resources to get this issue resolved and are getting nowhere.
I worked with both Ben and Big Chris and they both provided wonderful customer service. I had a great purchase experience with Ashley furniture
My wife and I went to purchase a bedroom set in July 2020. The salesman was quite pleasant and helped us through the deal. Unfortunatley, the entire experiece after furniture delivery was horrendous. The footboard of the bed was damaged, the dresser was damaged on the side and one of the nightstands had a defect on the top. I called my salesman and he said well nothing he could do. I would have to go through customer care. So I contacted customer care and of course there was a huge wait on hold to even speak with someone. So i did the next best thing - I contacted Ashley Corporate via twitter. Much to my surprise, the Farmindale location is NOT operated by Ashely Corporate, rather a franchisee. So, in order to find a solution I would have to go through the store customer care team which is located in New Jersey, allegedly. Long story short. Customer care would not swap the furniture as they said they will require a service tech to come out and inspect. Fair enough. The service tech came and stated flat out, "I cannot fix this, you should have been given an exchange". The tech took photos and the exchange process was started. Low and and behold the exchange day comes and the exchange furniture is also damaged! The footboard was scracthed and the dresser was damaged on the top back corner. The delivery person saw the damage and I as well and he went on the phone with customer care to resolve. And of course they want to do ANOTHER exchange. At this point my wife and I completely done with this company, but they refuse to give us a refund. So we ended up scheduling another exchange. Now it is mid November and we have the third exchange being delivered. And wouldn't ya know it - DAMAGED. The driver opened the packaging for one of the nightstands and it was completely cracked on the underside. The dresser was damaged again also. Driver goes on the phone with customer care and they want to do another exchange! At this point we've had it. They gave us the runaround for over a month and at least 4 visits the the Farmingdale store in order to get our money back. I wish I could give ZERO stars. ***DO BUSINESS WITH THIS STORE AT YOUR OWN RISK***
Big Chris is the best! He is an amazing salesman and helped us with all of our needs.
Absolute terrible customer service and follow up from our sales rep Ahmet. We purchased an entire living room set, bed room set and barstool chairs from Ashley and are extremely displeased with the service (lack of) we received. To start off, our sales rep never contacted us about a delivery time or date for any of our furniture (another rep did when we reached out because our rep never answered our calls) and after finally receiving our delivery date upon arrival, our entire couch was delivered in the wrong color. Along with two out of the three barstools we ordered arriving completely uneven. It was nearly impossible getting in touch with anyone at Ashley, let alone our sales rep. Thankfully another salesperson, Dennis did as much as he possibly could to help our situation. Over two weeks later and we were told a note would be put in to fix/ replace the barstool chairs and no such notation was ever made. We have only received half of the couch in the correct color (finally) and have to wait for yet another service tech to come out and evaluate our completely crooked barstool chairs. We are also missing a tv console we ordered through Ashley and never received an expected delivery date. This has taken toll over a span of three months since our original purchase date. I’ve worked in sales for years and this is not how you treat your clients/customers. We will not be purchasing from Ashley in the future and most certainly will not be recommending any one else to do so.
Very friendly,professional willing to help customers. Salesmen big chris gentlemen highly recommended 5 stars salesmen. Took his time to help us get the right dining room set for our home 🏡
My experience was phenomenal. Big Chris was very knowledgeable and detailed with everything was looking for in a bed.
Most of my experiences purchasing furniture from here have been positive. After Hurricane Sandy I refurnished most of my house with their pieces. Today I received a leather recliner that I purchased before Christmas and because I asked for drop off service it came in pieces. I had no idea it did not come assembled. It is a $1600 chair that my husband now has to put together. This is totally ridiculous and was not explained to me at the time of purchase. I expect this at IKEA, not a furniture store.
Tyler gave us great service very happy
Scott was terrific. He made furniture shopping hassle free. He was authentic and displayed a positive attitude from the beginning of our experience. Super helpful and genuine! Thanks again Scott!
Came here for living room furniture on Black Friday. We were introduced to Bobby and Kevin. They were both so helpful with our furniture needs. We also worked with Darryl. They were all extremely helpful, from the moment you walk in to every salesperson you encounter. We will definitely be coming here for our other furniture needs. Thanks so much
Great experience at Ashley Farmingdale with Big Chris! He was very patient, helpful and knowledgeable in helping me pick out a great couch. Thanks, Chris!
Excellent experience ~ thank you for your service Ahmet. You went above and beyond to make things happen for the New Year’s Eve family invasion. Thanks to you, all will keep have a comfy mattress to sleep on. 😁
Big Chris made my shopping experience easy and enjoyable!
I received a couch that I was not satisfied with. I asked the drivers to please take it back, we were told to “just call the company, they’re great with returns” I called and called and then finally went to the store and was told that I will most likely be able to do and exchange or get a store credit which was all I really wanted. To then be told later on that evening that my request was denied. So now it’s over a month and I’m stuck with a $2000.00 couch that I hate!! I will never ever buy from them again and will let everyone know what kind of business they run. I’m beyond disgusted.
I had a great experience shopping for my furniture at Ashley's. I had great customer service with Big Chris who took his time to best assist me. I would highly recommend him for all your furniture purchases.
The worst experience. Never going back there.
Big Chris is PHENOMENAL!!!!!!! He researched everything & found EXACTLY what I needed!! Furnishing a new home is stressful as it is & being a designer, I’m EXTREMELY picky & know what I’m looking for. Chris handled it all with professionalism, kindness, and PATIENCE!!! He made this experience smooth & actually a lot of fun! Whoever shops in the Farmingdale location, ask for BIG CHRIS!
Great back support in their couches at a reasonable price. Also very personable & knowledgeable staff.
We had a great experience with Big Chris Experience . He made the impossible, possible. His professionalism and courtesy was impeccable! Go see Big Chris!
I purchased 3 rooms of furniture from the Farmingdale store. The items were delivered on 11/13. After the delivery driver left, we inspected the furniture (big mistake inspecting after) and the frame to the couch is damaged. I went to the store to see about getting an exchange and was told that it doesn't work that way. They have to put in a claim and we have to wait and see. They claim that since we accepted the delivery, it is now our problem. I will be reporting them to the AG's office and will also dispute the charge on my credit card. Very disappointed.
Did not visit the store
Big Chris was truly amazing!! He was knowledgeable, patient, and confident about each product we were interested in. This experience was different from any other furniture shopping experience. Big Chris made this whole experience fun. Big Chris was awesome and we gained a trusted friend for future purchases.!
Spectacular service and follow up. Theresa was very knowledgeable and helped us make the right decision. She was even there after the purchase for some last minute questions, that kind of service is hard to find these days.
We recently bought a bedroom set from Ashley Farmingdale. My salesman, Kevin Marshac, was an absolute gem! After chatting for a few minutes, he knew immediately what we were looking for in terms of quality and style. He directed us to a very well made set "Millenium" by Ashley. We ordered the set, and in the interim, Kevin remained quite accessible responding to my many queries and concerns. The furniture was delivered and the deliverymen were polite and clean. I recommend this store highly and can't wait to shop there again!!!
I purchased a sofa and love seat it was 2 month wait for delivery. It came and on visual inspection they looked good. After sitting on and using arm rest it was completely broken. They refuse to replace it they suggest tearing up fabric to repair the frame. It is a brand new sofa what can I do. I’ll never shop there again
I am surprised of some of the negative reviews but for the most part it seems to be Based on Delivery . However I Needed a few Items for a New Home and Found The Sales People to Be Kind as Opposed to Raymour and Flanigan Across the Street . I Had a Great Experience with My Salesman Kevin Marsac who took the time to walk with me through the store and Help Me in anyway possible to Find Items . Raymour Has a Different Vibe with a Few Sales Reps that were Pushy or Others That Disappeared When I Had a Few Questions . Kevin Stayed with me and Helped me to Find Wonderful Items at Great Prices . Great Experience and I Look forward to Returning and Pleased to Write this Review Thank You Ashley
If I could give 0 stars I would. Purchased a 3500 dollar sectional with power recliners about 8 years ago with the durablend leather and rarely use it. 5 years after purchase, its starts peeling, I contact Ashley furniture and am told someone will get back to me. NEVER DID. 8 years now and look at it. NEVER BUY THIS. Search Ashley durablend complaints on the internet and you will see what I mean. Horrible product and horrendous Customer Service. SEE PHOTOS. The little flakes that peel off will actually stick to your clothes and anything else that comes into contact with. Can't even sit on it.
Easiest experience I’ve had picking out furniture. Chris at Ashley made it so easy from picking things out to explaining the whole process for payments. He was professional, friendly and available when it came to any questions/concerns I had. I’ll be back and will definitely be asking for Chris. I recommend Ashley (specifically Chris) to anyone who needs new furniture.
Last night my family and I stopped in the store and had the pleasure of working with Theresa and Chris. They worked closely with us to design our perfect living room set! They were honest about delivery times and what we could remove from our order to make it fit our budget and still achieve the look and feel we wanted. We will DEFINITELY be returning for our future furniture needs! I highly recommend them!!!
What a great experience. Madeline made it easy, though I was looking for weird things. Helpful without being pushy. Knowledgeable without being know it all. If I ever buy a second house, I know where I am going to furnish it.
Great experience. I wanted two things. Madeline was knowledgeable and helpful without being pushy. I was asking for quirky things too!Definitely will be back.
Great experience. I wanted two things. Madeline was knowledgeable and helpful without being pushy. I was asking for quirky things too!Definitely will be back.
Honor refunds you are supposed to give. I was supposed to be issued a refund in August. I keep getting the run around of oh you will get it in 10 days. It is now October and still no refund. Everytime I call it’s a oh your supposed to get it, but the store who can help me won’t or they take my card say oh in 10 days and that’s has been going on for 2 months. Just give me my refund I’m supposed to get it back. I would never ever purchase anything from This store again because this is how they treat people just awful.
I made a purchase from them in June. I love my couch, however I’m supposed to get a refund on the warranty I purchased. In August then said I would get the refund back and it would take up to 10 days. It is now October and I never received. I called multiple times and they just give me the run around and also they are very hard to get in touch with. Honor the refund I was told I would get in August. For this reason I would never ever purchase from them again because if I need to return something this is how they treat people?
Buying furniture always feels like a drag, I've never really had a good experience, so this time around we were not excited. I've always felt rushed or forced to buy something. However, that wasn't the case here. Theresa helped us out and she was THE best! She whipped out a pen and paper to draw out our rooms to help us imagine what our new sofa would look like, she would run around the store and move furniture next to other stuff so we can get a better idea of the setup, she made us laugh a billion times while doing everything to make our lives easier. She made shopping so easy. Even the other coworkers were just sweet, funny and outgoing people. We won't buy furniture from anywhere else, I feel obligated to go back there because they made us feel like we're best buds! Highly recommend coming here. The best crew around and we found all of the furniture we needed and LOVED. Thank you Theresa and the rest of the ashely crew, thank you for making an experience i found dreadful into a fun and exciting experience.
Store looked great, and the showrooms made it easy for me and my wife to visualize how we wanted to decorate our new home. We were greeted by a sales associate named Ahmet who was very patient with how particular our design choices are. It’s nice to see the sales team get along so well together, another associate by the name of Big Chris was brought in as an additional resource whenever we had a question that wasn’t able to be handled. All and all a pleasant experience, I never felt pressured to by anything by an overbearing sales person. I felt very confident by the end of my purchase.
Ashley scratched my brand new floor and they are very unprofessional they do nothing to help you. I have been gettimg the run around for over a month. Please please please dont give them a dime.of your money. Thanks. I wish that could post pictures of.what they did.
We went here to find bedroom furniture not really expecting to find exactly what we wanted. Surprisingly we found a really nice set. The sales woman, Theresa, was extremely helpful and gave us good design ideas for how to play the colors of the furniture with other colors in the bedroom. Would use them for future furniture purchases.
I worked with Theresa and she helped me find the perfect couch for me. She sat down and me and went over all my options and took the time to really find something that fit for me in my style and price range. Will be doing business with her in the future when I need more furniture.
Nice selection. Kevin is a great salesperson, he really helped us a lot.
We recommend Ashley HomeStore very highly. We were very pleased with our salesperson, Theresa. She helped us pick out furniture and spent quality time with us which we appreciate it very much!
Had an amazing experience working with Big Chris at Ashley’s Home Store. While I was extremely indecisive he really was really patient with me! He didn’t rush me at all and he was very understanding. He certainly did a wonderful job helping me create my dream room! I’ll be back for sure!
Extremely happy with my experience at Ashley in Farmingdale. Theresa our sales associate was fabulous! Extremely patient, kind, knowledgeable and helpful. Our delivery was on time and went well. I love our new dining room! The quality for what we paid was amazing. We will definitely come back to furnish future rooms.
Good service Bobby was a great selas person
The best part of my experience at Ashley was from my salesmen Ben. He stayed in contact with me until I received my furniture. If you go to Ashley, and you want a great personal touch, ask for Ben!
Theresa at the Farmingdale store made my day today. She was extremely helpful and listened to what I wanted. She not only found the perfect bedroom set for me, but accessorized the room with lamps and a rug. I would urge anyone going to this store to ask for her help. The manager of the store also was amazing. He made me feel that the delivery process would be smooth and I had no concerns after my purchases.
Theresa Connolly was amazing! Patient and made every effort to get me the best price on my new living room set. She really went above and beyond in every aspect of assisting me. I highly recommend Theresa and the Ashley Homestore in Farmingdale.
Theresa Connelly was the Best Furniture Consultant I have ever encountered. She was extremely patient showing us countless furniture choices. Due to the difficult shape of the room we were trying to furnish. With her help, we were able to picture what was the most suitable choice. I would not hesitate to recommend Theresa and Ashley Furniture to my friends.
We had a good experience. Theresa asked us if we wanted help, made recommendations based on my wife's color schemes. We found a floor model of exactly what we were looking for and she made sure we got help puting it into the car for us. I recommend going to the store and asking for her help you won't be disappointed.
I am blown away by the way the sales associate we worked with went out of his way for us. Chris, aka BIG CHRIS, was incredible to work with. He let us walk around, explore and didn't hover over us. He was there when we needed him and broke down all of our purchases by discount and financing options so that we could make the best decision for us. On top of that, he stayed with us 2 hours past closing to ensure our entire order was put through and PERFECT. I cannot say enough good things about him and the store. We are so excited for our delivery and are beyond happy with the customer service we received.
Do not purchase from Ashley! No communication and bad customer service. Purchased sectional sofa and when it was delivered a piece did not fit. We were not asked of the height of our ceiling beforehand. They offered a breakdown service and took the piece of furniture back to be "broken down". I've still not received it a month later even though we were promised it wouldn't take longer than a week. The piece is now on backorder so apparently I have to wait another month (customer service is telling me this, not the store I purchased from which you can't get a hold of). You cannot return the furniture once it's in your home so now I'm stuck with an incomplete couch until its back in stock. I've never had such a horrible experience in my life with ordering furniture and will never purchase from this store again.
Beware!! They offer 5 years free interest but charge you more if you use that offer. The sales lady was very nice, helpful and patient with us. At the point of closing the deal she calls in help. The man who came - was rude and condensing. i had done my homework - knew on line prices for the set we wanted . He told me all places that finance work it that way -- I am refurnishing our new town house and have never been charged more for using interest free -- I also pointed out the prices he gave me were not as discounted as he said -since I could buy it on line for that amount -- They dont like an educated consumer. I did buy the set from the store since I felt bad for the sales lady who helped us -- I was very tempted to go home and pay few bucks more to purchase it on line
Back in early July I had visited the Ashely Store in Farmingdale. We just got a home which we needed to FULLY furnished (living room, bedroom and dining room) We did visit your competitors but liked what you had to offer. We were only looking for the other parts of our house but landed up also purchasing our bed from you. Our bed was delivered on July 27th and not only did the delivery guys damage my BRAND NEW house but also left me with a defected bed. When they were here I said please take this bed back as it is defected, they said it was just how the bed was placed in the truck and that with in 72 hrs it will go back to normal. We were also the last delivery and there was no call prior to deliver you showed up with no call, and when I went to look at the bed the drivers were already in the truck and out of my block before I can even talk to them. Not only did they leave when we asked them to stay, the delivery guys damaged my new floors and wall. I have placed a claim into customer service as well as claims and have not heard back from anyone. I was speaking with someone and was suppose to have a call on Aug 7th between 9-10am and guess what no call. I call and email daily and nothing. It took till August 13th to get someone out to look at the bed, and now today August 22nd the new replacement bed was delivered and guess what it is still defective but better then the first delivery. The first bed we could not even sleep on it. Second issue- we ordered our couch from you and on the first delivery you delivered the wrong piece, now last Saturday was suppose to be the delivery with the correct piece. Well guess what, that is correct you came back with the same WRONG piece. The driver showed me the packing list, it shows what should of been delivered but it was not that piece of the couch we needed. Now we are on Saturday August 22nd and you were supposed to deliver and it was not in stock. So we are waiting for the 29th of August for a delivery and hoping this will be correct. Now when speaking with the sales person that sold us the bed was NO help. Basically just said to call customer service and guess what customer service was horrible as well.
Huge thumbs down to Ashley Furniture in Farmingdale Recently moved into a new home , purchased most of our furniture from Ashley , and nothing has been right First the bed arrived and was defected , the delivery men were slobs and left garbage on the floor , scratched our floor and wall and broke thermostat off the wall Took over 3 weeks to deliver a replacement that is also defective The couch has been delivered twice with the wrong pieces ( sectional ) No one one from Ashley responses or returns calls The damage we were told to contact trucking company, WE did not hire trucking company this is Ashley&'s delivery service and again not response I highly recommend never going there OH AND THEY KEEP REMOVING POSTS ABOUT THIS -- at Ashley HomeStore (Farmingdale, NY).I wish I could give -star
Back in early July I had visited the Ashely Store in Farmingdale. We just got a home which we needed to FULLY furnished (living room, bedroom and dining room) We did visit your competitors but liked what you had to offer best. We started with our bed from you. With the amount of money that we spend on our bed, the service, delivery and your whole process was not a pleasent one to deal with. Our bed was delivered on July 27th and not only did the delivery guys damage my BRAND NEW house but also left me with a defected bed. When they were here I said please take this bed back as it is defected, they said it was just how the bed was placed in the truck and that with in 72 hrs it will go back to normal. We were also the last delivery and there was no call prior to deliver you showed up with no call, and when I went to look at the bed the drivers were already in the truck and out of my block before I can even talk to them. Not only did they leave when we asked them to stay, the delivery guys damaged my new floors and wall. I have I $2,500 worth of damage to the bedroom.I have placed a claim into customer service as well as claims and have not heard back from anyone. I was speaking with someone and was suppose to have a call on Aug 7th between 9-10am and guess what no call. I call and email daily and nothing. I mean what is the next step to take? Legal Action? It took till August 13th to get someone out to look at the bed, and now today August 22nd the new replacement bed was delivered and guess what it is still defective but better then the first delivery. The first bed we could not even sleep on it. Second issue-( ordered from Ashley Outlet) received our couch from you and on the first delivery you delivered the wrong piece, now last Saturday was suppose to be the delivery with the correct piece. Well guess what, that is correct you came back with the same WRONG piece. The driver showed me the packing list, it shows what should been delivered but it was not that piece of the couch we needed. Now we are on Saturday August 22nd and you were supposed to deliver and it was not in stock, which I had called in all week confirming that the right piece was going to be delivered and even went to the store to confirm, I could just see now for the 3rd time getting the wrong piece again . So we are waiting for the 29th of August for a delivery and hoping this will be correct. ( at this point I have lost ALL faith in Ashley) Now when speaking with the sales person that sold us the bed was NO help. Basically just said to call customer service and guess what customer service was horrible as well. Two people which I would like to shoutout which have been beyond helpful, Dan Mullen which works out of the Outlet in Farmingdale and Carol in customer service on the 732 number. Carol was beyond helpful and went out of her way to make sure to confirm things with me. Now I am calling out Ashely to see what you are going to do? Maybe by writing to you on all social media platform someone will get back to me and maybe compensate me on my time, frustration and aggravation.
Ordered our furniture, seemed pretty painless then it comes and every single piece has a scratch! The mattress had a tear! They refused to take it back, giving us the runaround about getting our money back or them coming and taking the furniture! I have never had such a horrible experience in my life! With the amount spent on this furniture never ever again! Very very upset! Oh and not to mention we bought the extended warranty and then they tell us it was never processed! So I pay for things and they disappear right. Just like I ordered gray furniture and brown arrived and scratches everywhere! Unacceptable!!!
I had the best experience at this store! Tim G and James were absolutely amazing and so helpful. We were in a sticky situation and Tim made sure we had everything we needed and more. It was easily the best experience I’ve ever had at a store! If you go here ask for Tim! Really great service and kindness.
Everything is back order, waste of time. I waited 3 month to get my delivery.
I am very disappointed that my couch was promised to me for August 4th and then August 11th and then all of a sudden it's on backorder until September 25th!! Unacceptable!! I told the salesperson at Ashley's that I want compensation for having to wait an extra month and a half for a couch promised to me and nothing no response.I want a bigger percentage off or some type of compensation given to me whether it be something free or a credited discount off on my bill. This is not nice and this is my second bad experience with Ashley's and I should have known better than to come back to this furniture store for furniture, but I gave the store the benefit of doubt and came back hoping my second experience would not be repeated!! But now I learned my lesson and will never come back here and I will not recommend this furniture store to anyone that I know and if I don't get a phone call back with some type of compensation that is acceptable to me I will be calling the better business bureau to complain!!
AMAZINGGGGG EXPERIENCE!!!! My wife and I went to Ashley’s to browse for a bedroom furniture set. We were greeted by Omer who assisted us in finding what we wanted, patiently. He took his time with us, explaining specifics of the furniture. He never made us feel rushed or pressured. The manager Big Chris is AMAZING! He worked with our price point and was so DOWN TO EARTH! It felt like I was talking with Family. Big Chris was extremely knowledgeable and definitely knew his products. This was our first experience at Ashley’s, and it was absolutely amazing! Very impressed and I don’t impress easily. Will definitely GO BACK for my future furniture needs! Thank you so much! Highly recommend 💗
So I purchased a bedroom set for my daughter. The sales guy was great in the farmingdale store. The delivery came. It was 100 degrees out. The unloaded everything brought it upstairs and it was missing parts so they couldn't put the bed together. They called put me on the phone she asked if they sh could leave everything and set up another time. I said no I did t need a bed in pieces bad enough we got rid of her set to make room for the new set. 2 weeks later they come again. I tell the delivery guys what happened so they should check to make sure everything was there so they don't have to pack it all up again in 100 degree weather. He did and it was damaged. So back it goes. Still no call from the store. Now I have wasted all this time to wait for deliveries. Again I talk to the women on the phone she assures me that Anthony from farmingdale was gonna get back to me. I wanted my 150$ delivery fee back. Well it came today 3rd time is a charm finally it's here and ok. I guess u get what u pay for. I am shopping now for den furniture and another bedroom set and I am definitely not going there!
So I purchased a bedroom set for my daughter. The sales guy was great in the farmingdale store. The delivery came. It was 100 degrees out. The unloaded everything brought it upstairs and it was missing parts so they couldn&'t put the bed together. They called put me on the phone she asked if they sh could leave everything and set up another time. I said no I did t need a bed in pieces bad enough we got rid of her set to make room for the new set. 2 weeks later they come again. I tell the delivery guys what happened so they should check to make sure everything was there so they don&'t have to pack it all up again in 100 degree weather. He did and it was damaged. So back it goes. Still no call from the store. Now I have wasted all this time to wait for deliveries. Again I talk to the women on the phone she assures me that Anthony from farmingdale was gonna get back to me. I wanted my 150$ delivery fee back. Well it came today 3rd time is a charm finally it&'s here and ok. I guess u get what u pay for. I am shopping now for den furniture and another bedroom set and I am definitely not going there!
I wish I could give the store a zero instead of one , not because of the sales person but the customer services , worst service ever, besides one of the assistance manager or manager , I don’t even know what title he has because he was never introduced to me after an error made by one of the employee on my order , besides he was not properly wearing his mask , mouth and nose out and won’t keep the 6ft distance , he was rude , and now my order is still wrong and I can’t get ahold of none one , they keep transferring over from one place to the other , putting me on hold and even dropping the calls, I will call corporate and report all this.
Christine and Tim are keepers this was one of the best experiences me and my hubby had shopping furniture. We drove Christine nuts and she seemed to love it strange enough. We even looked for some additional pieces as we felt so good and comfortable. During this time both associates wore masks the whole time. Nothing felt pressured or rushed. We almost did not stop I am glad we did. Christine met me at the door and did not seem pushy . Thank you for all you do and your team.
WARNING: HORRIBLE & FRAUDULENT customer "care" experience both with store representatives and over the phone with corporate. After receiving 6 damaged items out of 12, delivery team refused to return items onto truck nor would the customer "care" accept a claim within 24 hours. Store manager and salesperson claim no responsibility for furniture after sale, with zero regard for following up given countless calls to the retail location. Manager quote "We are not responsible for items once dropped off, even if damaged or not properly handled by delivery". Not sure how a store is qualified to sell products but not handle day-of-delivery issues. Customer "care" is even worse, showing no empathy or call back customers, forcing to wait one month to assess damages even with clear pictures and incident report submitted. Fee is still charged during this time. DO NOT PURCHASE HERE BEFOR RESEARCHING LOCATION AND POLICIES. Better Business Bureau and news outlets have been notified. CEO Todd Wanek and corporate team should be ashamed.
Worst decision I ever made was going to Ashley for my bedroom set. What we received was not as advertised and when tried to get help we got the run around. In the end we got stuck with useless furniture when we were willing to pay more for something different! Ended up cancelling a future order we had coming for a livingroom set. They suck, don’t go here. Raymour is across the street!
We found the recliner we wanted in the 'size' we needed in the outlet part of the store. Would have been a 5 star, if the outlet side wasn't so industrial looking. Staff was good to work with , and very patient answering questions . Access to/from store can be difficult by car due to volume of traffic on roadway in front of store .
Christine Messina was my sales rep for couches that I needed and she was so awesome! I’m very indecisive and she was super helpful without being pushy! One of the best sales experiences I’ve had! Will be back to see her for the rest of what I need!
Love it price are affordable
Christine was extremely helpful in helping us get the perfect couch! Super friendly and personable. Excited to see it in my home!
Had an amazing 4 hour experience with Big Chris!!! He was patient and very helpful. We went in not really knowing what we wanted and he showed us everything he can offer within the price range we had. He made the experience great with his knowledge on the products and his fantastic customer service. I will recommend anyone looking for furniture to speak to BIG CHRIS!!!!
I purchased my daughter’s sleigh bed with Christine and it was a great experience. She was very knowledgeable and did everything she could to ensure we were making the right purchase. Thank you Christine for providing great customer service! If anyone is looking to purchase furniture from this store please ask for Christine!
DO NOT GO HERE!!! We placed an order for a bedroom set and put it on layaway since we weren't ready for the delivery yet. We specifically asked if can CANCEL AT ANYTIME. The sales rep said yes many many times. Guess what, after the 2 hours of waiting for the order to be placed, the front desk says that we have to cancel it within 15 days!!! This is on top of the rep running back and forth to ask things while we were in the store and the whole process that should have took a half hour TOOK TWO HOURS. JUST TO PLACE THE ORDER WITH THEM IN THE STORE!!!! The only thing is she was so so so so nice and we felt really bad for her because she was extremely apologetic. Anyway, we cancelled it 3 day's later. First of all, to get in contact with someone over the phone is almost impossible. Finally we got someone on the phone. The person we originally spoke to said they will cancel it and send us the cancellation confirmation. 3 days later, nothing. We called and finally it was sent to us after being on the phone for 40 mins. BUT WAIT, THERES MORE!! So they said 3-5 days for a refund. 7 days later, nothing. Called back. They said they will call us back. 2 days later, no call back. We ended up calling again. This guy answers and he said he will take care of it, gave us his personal cellphone and said he will send us the actual cancellation RECEIPT. Never got it. Called again. He said he forwarded the information higher up, bla bla. Another week goes by. NO RECEIPT, NO REFUND. Had to do a dispute on my card. It took A MONTH to get back the damn refund ! Can you believe that? What happened to 3-5 days? THERE IS NO ONE TO TALK TO AND THEY ARE TERRIBLE. PLUS, THE FURNITURE QUALITY IS TERRIBLE. WE WERE JUST DESPERATE. THEY CHARGE DOUBLE OF WHAT THEY SHOULD.
My husband and I walked into Ashely’s with the intentions to just look. We were greeted by Big Chris and we explained to him what we were interested in. He did not rush us into buying or haggle us to make a sale. He took us around the whole store and showed us things that we might be interested in. He explain each piece to detail and explained the level of quality of the pieces. He was knowledgeable and very helpful to us. Daryl came into play when we wanted information about the mattress and finding one of quality and fit for our needs and pockets. Daryl was very knowledgeable as well. Very impressive. We were looking to get our bed a little sooner then the delivery date given and Darryl worked everything out so we could get our bed 2 weeks earlier then the delivery date. I highly recommended either or both of them. You will not be disappointed. We look forward with working with them on our living room furniture in the near future. Go see them. Check out the sales and enjoy professional, knowledgeable reps! Thanks again Big Chris and Daryl
Kevin W. was amazing! From the moment I walked in to closing the sale he was professional and personable. He wasn’t pushy at all (as some salesmen can be) yet was always there to help and answer any questions. He didn’t hover, but kept an eye out so he could come over if I was looking for him. Kevin was extremely patient as well. I couldn’t decide bw 2 couches and had gone to the store 3x w diff ppl to get their opinion and thoughts. I finally chose one yesterday and couldn’t be happier.
Great experience today after such a horrible experience at another furniture store. Christine and Big Chris were very helpful. Finally going to get our bedroom set after waiting 3 months for it. And having the last place completely bungle our order.
Christine helped us at this location and she was very helpful, friendly, and knew exactly what she was doing. Would highly recommend going there and asking for her.
DO NOT DO BUSINESS HERE!! I ordered a sectional and dresser months ago, I haven’t received either. I was given a date of May 16th for the dresser and 1st week on June for the sectional. Neither came. On May 16th they brought the mirror to the dresser with no dresser itself and the wrong couch. It’s now June 5th and I called to see what’s going. They don’t have a date for either and are estimating the end of July. They will not cancel the order for the dresser because I have the mirror and they will not take the mirror back. I can’t get in touch with managament. Tom was my sales person and he refuses to return my calls! Carla the customer care rep was rude and aggressive! Avoid this place at all costs.
Prior to all this quarantine nonsense going on we went shopping for a new bedroom set and couch for the living room. We went in there is a struck budget to stick by and also had knew we wanted certain things like two night stands for the bed room and an ottoman to go with the couch. Anthony was very helpful and gave us enough space but was always within wars distance for if we had any questions. We had found a couch we liked first but instead of an ottoman on display it had a huge beautiful table to match. Anthony was able to pull up the ottoman that went it&'s the couch and was able to get the set down to a reasonable price which we where happy with. Next was the hard part. After about 20 minutes of walking around we where able to decide on a bedroom set. Anthony once again came over and worked his magic tapping away in his iPad and untimely we got everything we wanted for a reasonable price that we where happy with. For the couch we also purchased a 10 year warranty which covers all stains and rips aside from animal claws or chew marks. We where not yet moved into our apartment yet so we were able to set a delivery date 3 weeks away. The delivery people called on their way giving us enough time to drive over and had everything set up within an hour. I was very happy with every part of this purchase and how professional and nice every part of this experience was.
The absolute WORST customer service I have ever encountered with any business. I was sent a defective headboard that was not manufactured or assembled correctly. The parts are not lined up correctly and the bed makes an obnoxious squeaking noise with any movement. Multiple times I was promised that someone would call me back to resolve the issue and I would never hear back. Customer service reps were extremely rude. It's clear this company doesn't care about selling garbage and treating the customer poorly.
Never, ever, ever buy furniture from this company. If I could give them zero stars, I would. I ordered a bed from them, and after several delays, was finally delivered. After the delivery guys leave, I notice the headboard is not assembled properly - there is a huge gap between the pieces. When I tried laying on the bed, it squeaked with ANY movement - it would wake my wife and I up at night. There was clearly a problem in manufacturing or with assembly. I called Ashley more than 5 times. The first time I was told someone would contact me about the issue, I never heard anything. The second time I was on hold 60 minutes before they hung up. The customer service reps are rude. I still have a defective bed with no sign that problem will be fixed. Avoid Ashley at any cost.
One star is not for the people who work here - but for the quality of the furniture. From the zippers holding in the low quality batting in the pillows, to the easily compressible foam used in the cushions, to the absolute subpar way in which material was stapled to the frame, it is no surprise that this was money WASTED. There are 2 people in the house at 110-115 lbs and another at 200. Sectional used on average 3 hours per day by 2 people and a house cat. The throw pillows are permanently deformed, the sitting cushions are permanently deformed and now spill over the ends, and the zippers on the back cushions that hold in the batting - no longer hold in the batting. DO NOT BUY ANY SEATING AT ASHLEY FUTNITURE - YOU WILL BE THROWING YOUR MONEY AWAY. It will look good for 3 months - and then the downward slide will begin. Customer Service is Lip Service - everything is simply "normal wear and tear." Ashley Furniture? Go anywhere else.
I don&'t even know where to begin with this review. I gave them one star but if there were zero stars they would get it. I have bought furniture from Bob&'s and Raymour in the past and never had the experience I am having with this company. It started because my nephew bought furniture from Ashley and said to me why don&'t i go see what they have. I went to the store in Farmingdale Long Island and Purchase A dining table, 6 chairs a buffet server, sofa and love seat ( this one) end table. I spent almost 5000 dollars. When the stuff comes in every single piece had a problem with it. I know your suppose to check everything which I did but the problems with the furniture were well hidden until I really started to look at it. Starting with the dining room chairs, they came pre made and wrapped. The delivery guys put them under the table in their spots so to the eye nothing looks wrong until i went to sit in them. Two of the chairs were not fully screwed in and the screws were stripped. So much that the chairs just wobbled when you went to move them. They had to know you couldn&'t sit on them. Then the shelves on each side of the server were put in place so nothing looks wrong or out of place until you go to put something on them and then both shelves collapsed. It turns out the side clips don&'t fit in the holes properly. If you go to put them in they just fall out. so once again to the eye it looks fine but the concerning part is the delivery guys set that up. they knew they didn&'t fit properly yet they set it up so that after they were gone and you go to use the shelf it collapses. The the best of this is the sofa. When i inspected the sofa to the eye you can&'t see anything wrong but when i looked closer the center support leg was off the floor as I get closer I push on the leg and it is just folding under the couch. When i reach my hand under you can feel the wood is broken. Once again they screwed the leg in so he had to know that the wood underneath is broken. Then i notice a pull in the material on the threading which they tucked in the seat which you would have never seen until you moved the cushion which I did and found. So as a new customer of Ashley and on my first delivery there are all these problems but the best is yet to come. Once I noticed the issues which was about a half hour after the delivery guys have left i called customer care right away to tell them what was going on. As a matter of fact i was the first caller of the day. When customer care gets on the phone they wouldn&'t even discuss my situation unless i found all the serial numbers on the products took pictures and videos of what the problems were. I spent an hour doing this just so they would talk to me. Then they proceed to tell me that they can&'t replace the items but would send parts and get a service tech to come out and try to fix the problems. they it could take up to 10 days then after the parts come I can schedule the tech to come in. I was like why should I have to wait almost two weeks on brand new products and have someone fix something that I never even used before. They said it is the policy of Ashley&'s that the salesman should tell the buyer that they can&'t replace broken new furniture that comes in. I have never heard of this ever in my life. They told me to go back to the store which i did twice and all you get is we are looking into it and we will call you back and no one ever does. It is the biggest con game I have ever seen. I should have read the reviews that are posted over social media before I spent my hard earned money their. They keep going back to well you should have looked at everything before they delivery guys left, and I keep telling them they hid the issues so well you couldn&'t tell any of these issues by looking at the products. I told them just replace the 2 chairs and the sofa and fix the shelves on the buffet server and call it a day and then i was told by a customer service manager we don&'t do that. It is a policy of Ashley not to replace but to fix the broken (brand new) products. This is total unacceptable for a furniture company like this to act in this manner. Do yourself a favor and stay far away.March 19, 2020Steven MDandrea sofa
close down, or get a customer service manager who can fix all the problems with your furniture.
Very nice place all employees are attentive offered water coffee which is nice. Timothy is the best. Thank you...will say more after delivery but I expect will go well
I love Ashley furniture ! Wonderful service , BIG Chris was a great help!
Recently purchased a dining room set, Anthony was excellent.
We purchased a sectional sofa from here just over a year ago and it's already separating from the frame. Having two kids I was sold on the worry free warranty that was a waste of money. Since its separating at a seam they will not cover it and since it's just over a year old it is outside of Ashley's warrantry. I would have been better off spending the extra on a better quality manufacturer. This is after having delivery issues when we first ordered. READ THE FINE PRINT OF THIER 3RD PARTY WARRANTY!!! It's misleading.
All of these negative reviews are very accurate. I wish I listened to these reviews, as well as others who told me Ashley is not a good company to work with. It has been over a week now that I have been fighting for my delivery fee back. Not only did they deliver on the wrong date (I have the receipt to prove it), they delivered two damaged dining chairs and have yet to follow through. So far, they’ve asked for 2 sets of photos, when the delivery guy ensured the ones he took would be enough. It has been such a headache and made the whole process of home shopping stressful when it should be exciting. Also, their customer service is extremely hard to get a hold of. Even customer care admitted that Farmingdale was difficult. Only one person genuinely helped me out. What makes it even tougher is that the salesperson I worked with (and paid well) does not work there anymore. They even told me that since the delivery is now in my home it will be harder to fight. Will never recommend this company!
My first stop when furniture shopping and I&'m happy to say I didn&'t need to explore any other stores. I loved that I was not attacked the minute I walked through the door. My boyfriend and I was able to look around on our own first. We fell in love with a couch and I was curious if they had a matching ottoman. Close by to answer our question was Anthony. He pulled up the matching ottoman right on his tablet and let me look at it before making our decision. I was nervous on the price he would quote us. But I was surprise to see it was even less than I saw online. He even said the pillows which had zip off cases were included. I loved that idea because I like to change the look of the living room every now and than. We did add the warranty on to the couch because it does cover a wide variety of issues. I&'m hoping it was worth the money if we ever need to use it and fix issues that they claim to fix. Being the couch purchase went so smoothly I decided to look at a bedroom set as well. We loved a brown barn door style bed. It seems to be made very well. The dresser seemed stable. We also purchased two night stands which have a lot of storage and room in them. I&'m hoping once we start to use everything it will hold up like I think it should. I loved that I had flexibility when picking a delivery date. They also delivery and will put it together for one fee which was great. Connie finished our purchase and was so friendly and sweet. All and all it was a pleasant experience and will have to leave an updated review once we have it delivered and use it for a little while !
Had such a wonderful experience - absolute pleasure! Ask to see Big Chris - he was super helpful and very knowledgeable about Ashley products.
Awful!!! My bedroom set is peeling and falling apart after 2 years and because I don’t have their “platinum warranty” they wouldn’t even pick up the phone to talk to me and said they’re too busy. Manager never called me back after being told I’d be called in 24hrs, customer service rep called over there for me and they wouldn’t transfer the call and told her to tell me no they’re too busy to pick up the phone. I spent $8000 furnishing my home with them and I will not do business with them ever again. Go to Macy’s , pottery barn, Ethan Allen, Raymour , bobs or west elm before you step foot in here.
Pushy Salesforce....not a fan at all. Do not recommend
After a bad experience at Ashley Home Store I decided to give them another chance . Christine Messina was very helpful and professional in helping us make a decision on den furniture . Big Chris was a pleasure to deal with with financing. I would highly recommend them both for purchases.
Very pleasant experience! Big Chris took the time to answer all our questions and really worked with our needs. I would recommend anyone to buy furniture from him!!
Absolutely wonderful shopping experience. Christine was warm, friendly, and very accommodating. Can’t wait for my new furniture to come!!
Christine and Big Chris were wonderful helping me out today. Very polite and knowledgeable about there products. Thank you.
Great experience, Scott was knowledgeable, informative and very easy to work with. Great salesperson and great store,
my biggest mistake to shop from ashley i had horrible experience with them i can only advise to people not to buy from ashley’s because i wasted my money and my time
I purchased a wall unit back in October and took out the extended warranty to go with it I payed a lot of money for both. I noticed a chip in the unit back on 1/2 so I called right away they asked me to send pictures of the damage unit which I did within the hour, got nothing but the run around for weeks finally got through to the salesman on Wednesday and he promised me I would get a new piece on Friday no one showed up no phone call no nothing it&'s a disgrace how they treat there customer but it&'s not over yet I&'m going to have to go to the store and put on a scene maybe then I&'ll get results. Also every time I call the manager doesn&'t even have the decency to get on the phone one excuse after another stay away from Ashley furniture total rip-off
I bought furniture at this store about three months ago. Salesman was very nice. Issues happened upon delivery. Delivery truck was beat up and didn't say Ashley on it. Delivery men couldn't drop off my furniture quick enough. They were out of there in a matter of minutes. After they left I realized the hardware was missing for the console. They didn't put anything together unlike Raymour and Flanagan which couldn't do enough for me. I called customer service and they ordered the parts I was missing. The wrong parts arrived. They asked me to take pictures, which I did. I explained that all I needed was two one inch screws. I sent them pictures of both the wrong screws and the right screws. They sent me another package of the wrong parts again. I went to the store and the woman at the front desk was very helpful. She called up the piece and ordered the correct part. The correct part arrived today but I needed two and only received one. I called the store and no one could help me. I will have to go to the store again to try to get this fixed after three months of trying. I wIll never buy anything from Ashley again.
I bought furniture at this store about three months ago. Salesman was very nice. Issues happened upon delivery. Delivery truck was beat up and didn&'t say Ashley on it. Delivery men couldn&'t drop off my furniture quick enough. They were out of there in a matter of minutes. After they left I realized the hardware was missing for the console. They didn&'t put anything together unlike Raymour and Flanagan which couldn&'t do enough for me. I called customer service and they ordered the parts I was missing. The wrong parts arrived. They asked me to take pictures, which I did. I explained that all I needed was two one inch screws. I sent them pictures of both the wrong screws and the right screws. They sent me another package of the wrong parts again. I went to the store and the woman at the front desk was very helpful. She called up the piece and ordered the correct part. The correct part arrived today but I needed two and only received one. I called the store and no one could help me. I will have to go to the store again to try to get this fixed after three months of trying. I wIll never buy anything from Ashley again.
Bobby and big Chris are the best. They was very patient with me. Love my new couch.
I must say I have had the best experience in this location. It started with salesman ‘Kevin’ and he had ‘Big Chris’ come over and help. They both had such knowledge about all they’re products in their store. I highly recommend using this location to find your next sofa, tables and bedding. Thank you!
Place is a joke can't actually, buy it has to be delivered and then price multiplies. Sorry but the value for what you get isn't their and doesn't hold up.
I had the best experience at Ashley HomeStore, Big Christ is the best when it comes to giving you the best advice and he is really helpful. Thank you Big Chris for all your help, now my living/dinning room looks perfect.
Stay away!! Extremely poor delivery service. Delivery team manhandled new couch and bent the reclining mechanism, then assembled the couch incorrectly. Then rushed out without any time to test recliner or ask questions. After contacting Ashley, sending pics, serial numbers etc, they ordered the wrong part under warranty and now have no estimate when the correct part will be obtained. Almost three weeks with a broken couch and no end in sight. Be warned. Update: After just over three weeks finally received a replacement couch.
Big Chris was so helpful in helping us get a couch! Showed him what we liked and gave us a fantastic deal. Very personable and professional. Would recommend anyone come to him and buy furniture!
Big Chris was very helpful, informative and just a pleasure to work with. We will definitely be back.
Had a wonderful experience with the team at Ashley Home Store- Anthony was extremely professional and Big Chris’s expertises was on point. Will recommend!
Wow what a great experience & beautiful show room ,,Fred & Chris were great . I found what I was looking for Exactly what I had in my mind.
Big Chris made the purchase really easy. And was very good.
Delivery charges are ridiculous$139 if item is over $600. We went elsewhere and paid $55 in delivery charges
Michael was very helpful in buying a couch.
Back in early November we purchased a leather couch and ottoman/chair and a half at the Ashley store in Farmingdale. The salesman (Michael Roig) told us he did not have a business card however he said he would be emailing us his contact information. We were told to call him if we had any questions/concerns including any delivery issues. We never received his contact information. Our furniture was delivered a week later and after the delivery men left, we noticed a small rip in the ottoman and on the chair. We called the store however all calls get bounced to a call center in New Jersey. I called the store and I was told to follow the instructions in an email that I would receive and to send a bunch of pictures. I did this as instructed and when I followed up a few days later they said they never received the pictures. I resent them and when I followed up I was told that they had received them and they would be in touch. A week later Ashley calls to say that since they haven't received the pictures they were closing out the account. I sent the pictures a 3rd time and this time they again confirmed receipt' A week later I received in the mail 2 large pieces of leather which are to replace the damaged areas. I called for an appointment and the earliest I could get was in 4 weeks (12/31). I was told by Ashley I would receive a call 2 days prior confirming a time. The only message I received was last night at 6:19 from J&M furniture repair cancelling without any reason my appointment for today. I called them back last night and today and I have not heard back from them. I will never step foot in an Ashley store again. Avoid this place if you can. Horrible customer service
Back in early November we purchased a leather couch and ottoman/chair and a half at the Ashley store in Farmingdale. The salesman (Michael Roig) told us he did not have a business card however he said he would be emailing us his contact information. We were told to call him if we had any questions/concerns including any delivery issues. We never received his contact information.Our furniture was delivered a week later and after the delivery men left, we noticed a small rip in the ottoman and on the chair. We called the store however all calls get bounced to a call center in New Jersey. I was told to follow the instructions in an email that I would receive and to send a bunch of pictures. I did this as instructed and when I followed up a few days later they said they never received the pictures. I resent them and when I followed up I was told that they had received them and they would be in touch. A week later Ashley calls to say that since they haven&'t received the pictures they were closing out the account. I sent the pictures a 3rd time and this time they again confirmed receipt.A week later I received in the mail 2 large pieces of leather which are to replace the damaged areas. I called for an appointment and the earliest I could get was in 4 weeks (12/31). I was told by Ashley I would receive a call 2 days prior confirming a time. The only message I received was last night at 6:19 from J&M furniture repair cancelling without any reason my appointment for today. I called them back last night and today and I have not heard back from them.I will never step foot in an Ashley store again. Avoid this place if you can. Horrible customer service
Big Chris was absolutely Amazing! He helped us from A to Z was extremely patient and guided us to make the absolute best decision! Cannot say enough good things about Chris or this store! You will not be disappointed if you go see Big Chris at Ashley’s!
Love love this store! I would highly recommend coming here. Ask for Big Chris! Big Chris is the most amazing, kind hearted and compassionate salesperson I ever met. He went above and beyond to help me. Team work makes dream work and this particular store makes all your dreams come true. Thank you Taj, Bibi and Big Chris!! You made my house feel like "home".
Ashley's customer service leaves much to be desired. I purchased a 7 piece dining set and server which is falling apart in 3 months. Multiple attempts to get satisfaction have gone no where. Their record keeping is horrendous and follow through with customer service is practically non-exsistent. If you don't like their solution they close your claim It is impossible to speak with anyone who is above the customer care supervisor. If you have not ordered from them, do yourself a favor and go elsewhere. If I was able to give them no stars, that would be my rating.
Ashley&'s customer service leaves much to be desired. I purchased a 7 piece dining set and server which is falling apart in 3 months. Multiple attempts to get satisfaction have gone no where. Their record keeping is horrendous and follow through with customer service is practically non-exsistent. If you don&'t like their solution they close your claim It is impossible to speak with anyone who is above the customer care supervisor. If you have not ordered from them, do yourself a favor and go elsewhere. If I was able to give them no stars, that would be my rating.
Nice selection of furniture
ZERO STARS!!! A bunch of scammers! They sell you a broken glass table and expect you to inspect it in matter of 24hrs. What if I'm in the middle of a move and I cant? Open the box a month later and the glass for a table is broken, and not even all of the broken glass is in the box, they only give you half the shards. Btw the table was used, some screws were still left in it.
I have 2 tears in my couch that is almost brand new. Couches were delivered the last week of February. I’ve been dealing with this problem since August. Your service department is trying to tell me that this is how the couch was made. I am appalled at the customer service. I have had 2 service men come out and not fix the issue. I have had enough fabric sent to me to make another entire couch. Customer service has been so rude and no one will let me speak to a manager. In no way, shape or form is it normal for the stuffing of the couch to be showing. The seen is ripped in those two spots and no one is willing to fix it. I’ve been dealing with this issue since the end of August. I’ve have spent countless hours on the phone with customer service and my couch is still not fixed. In the interim there was a piece of the frame poking through the back of the couch that was sharp. The second tech that came out managed to fix that but told me that the problem pictured above was not fixable. Then proceeded to tell customer service to order a new back to the sofa. I had all of the material at my home at the time of both service calls and both techs refused to use the material. I don’t know why they would order more of the same material after they told me it couldn’t be used. I am beyond upset with the whole situation.
Very Disappointed in the customer service. Spent over 3k for a Sofa/Chaise and after not even a year the spring on the chaise popped and broke through the bottom hitting my wood floor. Called customer service and had to wait 20 mins... so instead my wife went directly to the store, bringing picture proof. The service rep said she would send over the things to warranty and have a technician come out to look at it. Or best case scenario they would deem it damaged/defective and have it replaced. We are hardly home, we don't have children, and don't have many people over.. so how could this even happen. It's been over a week now and haven't had heard any updates. It's like we have been neglected. ASHLEY you promised you were better then other furniture stores.. but you are very close to being compared to BOB's Furniture and their bogus service.
Good sales guy, terrible delivery and lackluster product. Its almost like whats in the show room is 10x the quality of what they deliver. If you have an issue, good luck getting someone to help you.
This store is also nic to walk thur
Everything started off well. Went into the store dealt with a salesman named Dennis. He seemed trustworthy gave us a pretty good deal then came delivery time. Received a delivery window between 12:15-4:15pm. Furniture didn't show up until 6:15pm causing me to miss work. Delivery men were unapologetic and very rude. Furniture was also damaged so I sent everything back with the delivery men. Called my salesman Dennis and told him how dissatisfied I was and that I was considering cancelling the whole order. He pleaded with me not to and to reschedule delivery and that he would call me the next day and would "take care of me." Trusting him, i rescheduled the delivery and awaited his call. Delivery came and unfortunately i couldnt take off of work again so i had a family member wait at my house for delivery all the time not hearing back from Dennis. I got home from work as the delivery men were pulling away, inspected the furniture and discovered a couple scuff marks and a small nail sticking out of the back of my brand new sopha. Called Dennis again who had still never gotten back to me and explained the situation. He told me there's not much he can do after delivery was made and i would have to go through customer care. Customer care would not send me a new sofa, instead they said they would send out a repairman in a few days to fix it. Contacted Dennis yet again and told him what he did wasnt right. He told me to contact him again the next day and he would work something out. Contacted him the next day and once again did not receive a reply or call back. Terrible customer service, rude delivery men, and damaged furniture. Will never go back.
Everything started off well. Went into the store dealt with a salesman named Dennis. He seemed trustworthy gave us a pretty good deal then came delivery time. Received a delivery window between 12:15-4:15pm. Furniture didn't show up until 6:15pm causing me to miss work. Delivery men were unapologetic and very rude. Furniture was also damaged so I sent everything back with the delivery men. Called my salesman Dennis and told him how dissatisfied I was and that I was considering cancelling the whole order. He pleaded with me not to and to reschedule delivery and that he would call me the next day and would "take care of me." Trusting him, i rescheduled the delivery and awaited his call. Delivery came and unfortunately i couldnt take off of work again so i had a family member wait at my house for delivery all the time not hearing back from Dennis. I got home from work as the delivery men were pulling away, inspected the furniture and discovered a couple scuff marks and a small nail sticking out of the back of my brand new sopha. Called Dennis again who had still never gotten back to me and explained the situation. He told me there's not much he can do after delivery was made and i would have to go through customer care. Customer care would not send me a new sofa, instead they said they would send out a repairman in a few days to fix it. Contacted Dennis yet again and told him what he did wasnt right. He told me to contact him again the next day and he would work something out. Contacted him the next day and once again did not receive a reply or call back. Terrible customer service, rude delivery men, and damaged furniture. Will never go back.
Everything started off well. Went into the store dealt with a salesman named Dennis. He seemed trustworthy gave us a pretty good deal then came delivery time. Received a delivery window between 12:15-4:15pm. Furniture didn&'t show up until 6:15pm causing me to miss work. Delivery men were unapologetic and very rude. Furniture was also damaged so I sent everything back with the delivery men. Called my salesman Dennis and told him how dissatisfied I was and that I was considering cancelling the whole order. He pleaded with me not to and to reschedule delivery and that he would call me the next day and would &"take care of me.&" Trusting him, i rescheduled the delivery and awaited his call. Delivery came and unfortunately i couldnt take off of work again so i had a family member wait at my house for delivery all the time not hearing back from Dennis. I got home from work as the delivery men were pulling away, inspected the furniture and discovered a couple scuff marks and a small nail sticking out of the back of my brand new sopha. Called Dennis again who had still never gotten back to me and explained the situation. He told me there&'s not much he can do after delivery was made and i would have to go through customer care. Customer care would not send me a new sofa, instead they said they would send out a repairman in a few days to fix it. Contacted Dennis yet again and told him what he did wasnt right. He told me to contact him again the next day and he would work something out. Contacted him the next day and once again did not receive a reply or call back. Terrible customer service, rude delivery men, and damaged furniture. Will never go back.
I walked into Ashley not knowing what I wanted. The salesman Tony was awesome. Very down to earth and so so helpful. I walked out with a great deal and everything that would go perfectly in my knew apt.
Everyone was so helpful! We had a great experience!
We ordered 2 bedroom sets as well as a sofa that we told the salesman repeated we only wanted to look at sofas that were a available as convertibles and a chair and the “worry free” protection plan. We were there for hours and when we were finished our salesman had to hand us off to someone else to finalize the order. On the print out we went over it just said sofa with a model #. When the furniture was delivered there were a couple of problems w one of the bedroom sets which I was dealing with upstairs while they brought the couch in downstairs. The tech couldn’t finish putting together one of the beds and the drawers were not sitting right in one of the night stands. I scheduled 2 return trips for the techs to finish putting the beds together, but still needed parts for the nightstand drawer (which were supposed to be ordered twice, but did not get ordered until the third time I called; and were finally delivered to the wrong address). I still have to reschedule for a different tech to come fix that. When we tried to open the couch for someone to sleep on we realized it wasn’t a convertible. When I called customer service regarding this new issue, I was told that there was nothing that could be done because we have had the furniture for a couple of months already! I told the representative I spoke with that I wanted a call back from her superior. She said that wouldn’t be til the next week. I’m still waiting for that call! I want them to take the sofa back and get me the convertible sofa!
Worked with Rachel. Friendly, informative, and helped me find exactly what I was looking for, despite the fact that they didn’t have it in the showroom. Highly recommend her and the store. Price was reasonable as well.
I’ve been looking for a couch that had to fit non-standard dimensions and Big Chris from Ashley furniture in Farmingdale was the only person who took the time to figure out the layout with me and get a custom order together. It was the best experience buying furniture that I’ve ever had.
My husband and I had a wonderful experience at Ashley HomeStore! Ahmet was beyond helpful and informative. He made the entire process so much easier. We will definitely shop here in again!
Big Chris was great. Very knowledgeable and Easy to work with.
Thank you for giving us very good attention and we appreciate that u guys helped us a lot thank you so much
Anthony is excellent. Knowledgeable and helpful with recommendations. One of the better shopping experiences I’ve had.
Big Chris was a huge help. He left us alone to think ... low pressure ! And that we loved! We have been coming here for years and we will be coming back....
Big Chris was awesome! He took the time to show us many pieces of furniture as we were unsure of what we wanted. He was extremely patient and very professional. I would definitely recommend coming to see him! We would give him a 10 but 5 is the highest we can rate!!
This place gets a lot of bad reviews. I actually ordered my living room set before reading reviews. The reviews got me nervous. In the end I had zero issues and my set is perfect
Great store and the sales team is fantastic
Purchased the bed2 month ago , arrived as broken. The quality of the bed is cheap. Sent guy to my house fixed twice , still broken. Call customer service over 10times. They said they would replace a new one for me. However they only send the bed head board. So disappointed I have taken 3days off from my job and stay at home waiting for them because the bed fixing or replacing. I wish they can take away off the bed. Call customer service now to ask for manager Bebe. She didn’t return my calls. Never purchase from them. Wasting my time . Customer service doesn’t care about their customer. I wann give them no stars if I could.
👍 to Ashely’s furniture. Their service was fabulous , They took their time, they listen to what we wanted . very affordable with good quality items . Great job Bobby and Neil
Worst experience ever! They charged me for a more expensive mattress and sent to my house a cheaper one. I tried to resolve the problem for a week now and nobody gives me an update about the situation. Never coming back here!
My table has been peeling off paint and it is only a little more than a year old. The store and the customer service refuse to help in Any way! After 1 year they have no responsibility or integrity to stand by their defective products. It’s dangerous and toxic to have flecks of paint getting into the food of my infant and toddler. Beyond disappointed with Ashley homestore- I intend to take further action and make sure that there are SAFETY standards on their furniture.
Big Chris provided excellent customer service! I found the perfect living room set for my new apartment. I couldn’t have done it without him!!
I bought a table a year and a half ago from this store. The entire top of the table started to roll and peel and flake off. Toxic paint or top coat that got into my 9 month olds food. I called the company the customer service line and went to the store. They will not do anything to help- wont stand by their defective, toxic and dangerous products. Don’t be fooled by the nice styling their products aren’t just bad quality they are dangerous - a table shouldn’t flake apart especially only after a little over a year
Great quality
The real Ashley HomeStore MVP award goes to Stan! I visited the store a few weeks back to buy a couch for my new apartment in the city. For over two hours, I went back and forth ideating between which couch was the best fit for me and my price point. Stan answered every question, provided honest feedback, and offered top notch customer service and ultimately helped me make the right decision on my current couch. I have never left a Google review anywhere before - but I wanted to make sure that Stan got his recognition because I think EVERYONE should get the opportunity to work with him! Thanks for everything you did Stan, the couch with the chaise is amazing and I thank you tremendously!
Bill was very patient and helpful both during our two visits and afterwards. We had an issue with the delivery service and Bill helped to quickly resolve the issues, via text even during off days and hours. Our bedroom set is beautiful.
Great experience shopping with big chris. His humor made the experience much more enjoyable!
If I could give them no stars I would. There is NO customer service. When you call they keep you on hold FOREVER. Then they say leave a message. And then they NEVER return your call. Don’t bother emailing them because those will go unanswered as well. I seriously hope someone from this organization actually reads this, but I’m not holding my breath. Give your hard earned money to another furniture store. Stay far away from these people.
I have to tell everyone Never purchase from Ashley Furniture!!!! The store has a mission statement which states they care for their customer. Absolutely not true. We have been going back and forth with the customer service about sending back a mattress . The mattress is a rock and our sleep has been awful for the past month. No consideration from this company and no help in an exchange or refund of this mattress. A purchase at this store will end in aggravation if for any reason the product isn’t as advertised !!!! Stay Away !!!
Horrible customer service. Order date was changed 4 times. 60-70 minute wait on the phone to talk to customer service only to be re-directed to someone via email. This person never answered any of my 5 emails. My wife and I have always bought our couches from Ashley and we are loyal customers, but I will never again buy anything from this store.
The customer service and mission statement they proclaim is truly not how they handle anything. They don't care for the customer care at all, The run around is horrible and no satisfaction for a mattress that we can not sleep on at all. Need help and don't know where to turn?
Although the set that I wanted was discontinued, my salesman, Big Chris searched for it, found what I wanted, and pieced it together for a good deal. First experience with Ashley Furniture and I will come back.
Bob was the best salesman ever. Took hours to work with my mother and I. Helped us find the best furniture that would best fit our condo. Thank you so much Bob for your help.
Went in and bought almost 2,000$ bedrm set. As was told from the sales associate if you cancel order 2 days before delivery, you will get your money back no questions asked with in 7-14 days, and was on receipt as well. I went in the next morning (was less than 24 hrs) and canceled my order. It's been over a month and still have not gotten my money back. Countless phone calls to corporate and Farmingdale store. They have given me the run around and nobody knows or has a CLEAR answer as to where or when I will get my refund. Handing your money to a business you can trust is huge, so I will NEVER shop at this store again.
Came in with my girlfriend at around 6:45 on Friday. Walked around for about 15 minutes and decided on what we wanted to buy. Waited and waited and waited for anybody to say hi or ask us if we needed help. The people who came in behind us were immediately greeted and helped. We had cash in hand ready to buy and were never helped. The store was not busy at all. Can’t help but to think it’s because we look so young.
I’m very happy with my purchase at Ashley’s furniture store. Darren was a big help when my husband and I were looking for furniture . The quality of the furniture is great. When we came back to order Darren wasn’t here, but big Chris helped us with our order. Both sales associates are great at Ashley’s furniture store. We will come back here again. We do have another store closer to where we live, but this store is more helpful and the layout is much better.
I just received my couch from Ashley furniture in Farmingdale and I came to realize that my sectional does NOT connect I am very disappointed !!!! my couch is sliding all over my wood floors I don’t know what to do ... the woman that help me her name is Krystle she told me that the couches will connect so I’m very disappointed and let down I just spent so much money on this couch now I have to go buy connectors other than that the couch I received is very comfortable but be aware that this couch doesn’t connect !!!!!!
AVOID THIS PLACE LIKE THE PLAGUE. If could give this store zero stars I would. I had an easy time getting a price match in store and setting up everything for financing. I ordered a bed frame with storage which was set for delivery and assembly. The delivery guys assembled my bed and there was a language barrier so we couldn&'t communicate well. Basically, I was sent a bedframe that was supposed to be for a boxspring. I specifically ordered his bed because I was told I would not need a box spring, but I would need the wooden roll slats, which came with the bed. I would not have to order any extra pieces. I was told by the person on the phone which is from the headquarters that the wooden slats aren&'t even included even though it&'s very clearly stated in the description online. I then called the store who told me yes, I should have the wooden slats and they made me come and pick them up. I pick them up and then took them home, and realized that the slats would not work with this bedframe. I called the person who sold me the bed at the store, and they had told me that they were doing ME a FAVOR by reordering the right bed rails for my bed and that they should be delivered and assembled the next day. Today the new rails were assembled and the wooden slats did not fit. I called the store who gave me the slats yesterday and they said that since the worker and his manager who dealt with me yesterday weren&'t there, that I could not be helped today. Mind you I&'ve had to sleep at a friends house on the floor because my room is not big enough to have both the mattress and the bedframe laying down at the same time, so I couldn&'t even sleep on the floor of my own place. I took off work today to to be home for the second delivery even though there should&'ve never been a second delivery. I have lost hundreds of dollars of money from taking off work today and yesterday, and having to go to the store yesterday to assemble something even though I paid for assembly. The headquarters has been snooty and keep you on hold for 30 minutes at a time. I&'ve even contacted Ashley HomeStore on Twitter who has done nothing but &"forwarded my information to the appropriate people.&" The only person who tried to help was the assembly worker who tried calling headquarters himself and headquarters told him that I have to deal with the store that gave me the slats.
Just came in for a loveseat for my office and sofa (to replace one my pitbull ate). My salesman Big Chris was super helpful and provided me with both practical, cost effective and beautiful options. He even helped me reimagine my home office and I found a great L Shaped desk for a better fit and compliment my new loveseat. He’s been the most helpful since I have been shopping for furniture. Totally recommend this store and ask for Big Chris!!
Thomas was super helpful and very knowledgeable when it came to picking out furniture for the whole house. Definitely ask for him when you go in!
My wife and I went to Ashley home store for our furniture for our whole home. We went to many furniture stores and I got to say that this store and location was the most pleasant experience. We did not feel pressured at all. The employees were very educated on the products and worked with us on our budget. We will definitely return when we need more furniture. Overall was such a great experience at a very important time in our lives. Thank you to rob, Thomas, and Neil who made our experience exceptional.
I loved the experience that I received at the Farmingdale location. Big Chris was very knowledgeable, courteous, and patient as we selected our dining room set. I would recommend coming to this location for all of your at home needs.
My shopping experience today at Ashley HomeStore was such an easy and enjoyable process from start to finish. Big Chris showed me pieces that fit my style and room needs in a no pressure environment and carried different end tables across the showroom so I could see how they would look with my chosen set. I would highly recommend shopping here to my family and friends.
I having a fun with Big Chris, nice guy and very professional in furnitures
very good place
Affordable
Big Chris was extremely helpful and made the process of buying a new couch less stressful. He gave us plenty of options and guided us to exactly what we wanted. Would highly recommend Ashley Furniture and will definitely come back for future purchases.
So this place was great buying the furniture. Everyone was helpful . Nice selection. My problem came after . The delivery team was messy . One of the pieces was damaged . It took 6 weeks, hours on hold and several phone calls to get it replaced. Also they sent the piece to the billing address (my boyfriend house) and not my address which is where they delivered the furniture too . I say as long as nothing goes wrong you should have an excellent experience otherwise beware.
We had a great experience at the Farmingdale Ashley Furniture. We were greeted by Big Chris and he was immediately helpful. He understood what my wife and I were looking for and he was extremely knowledgeable about his products. We have been shopping for couches for a few months now, and this was by far the best shopping experience we had. Thanks big Chris! We are very happy with our purchase
Excellent experience. We went to a few other furniture stores and couldn’t find anything we were looking for. Shannon and big Chris were very helpful and assisted us in furnishing our living and dining room. Can’t recommend Ashley Furniture, Shannon and Big Chris enough!
Friendly staff
Exelent product bad custumer service
My parents had some help with furniture shopping by Tay Mahieldein. Tay was so friendly and professional, and made their whole experience fun. She answered all their questions and concerns.
I had a wonderful shopping experience at Ashley Home Store in Farmingdale, NY. The staff there was knowledgeable about products, style, and availability. Big Chris went above and beyond to understand my personal needs and ensured that my living room would look beautiful with the choices he help to select. He was extremely patient and encouraged me throughout the shopping experience. I will definitely be back to purchase my family room furniture. It was a pleasure.
Been on hold for three hours! I have not been able to reach anyone in this store yet. I have messaged on Facebook, instagram, emailed company and sales rep. The wood on my couch cracked and is going through the material. This should not have happened. I am so upset right now.
Rip off, they were selling a set.of four chairs which they advertise inline for 95.00 and this guy was trying to sell them to us for 135.00 a chair before tax. What?!
We bought a bedroom set today, the man was helpful and stuck to the budget, I'm happy
My husband and I had a wonderful experience at Ashley Furniture in Farmingdale! Big Chris was attentive, transparent, knowledgeable and provided exceptional customer service! We will definitely be telling our friends and family about the out of the box, non “cookie cutter” style of shopping at Ashley Furniture on 110! My husband and I will definitely be returning to this store and we look forward to working with Big Chris again! Thank you for a wonderful shopping experience! -Katherine & James Sullivan
I never write reviews but this experience called for one. Came in to furnish an entire apartment. No stress, no pressure, just beautiful furniture with unbeatable prices. Bobby and Tim helped us out and they were truly amazing. 10/10 reccomend and we’ll be coming back.
Furniture wasn&'t delivered on time when it came the guy measured said wouldn&'t fit left reschedule took forever I went to the store personally said they&'ll take care of me but nothing happened I canceled the order they deducted money for delivery for something that didn&'t happened cause it was attempted they charged me for it month passes by still haven&'t received my refund check THE WORSE STORE EVER FOR FURNITURE They&'ll also tell you they&'ll call you back and never will I&'ll never recommend this store to anyone
Big Chris is fantastic! From the minute we walked in, we got top notch service. He listened to exactly what we were looking for and was able to guide us as we searched for the perfect bedroom set. I couldn’t have been happier with his knowledge of the product as well as what would esthetically fit our space and meet our needs. His suggestions were spot on and we are thrilled to have been able to get what we were hoping for. He made contacting him so easy to fit our busy schedules and was extremely accommodating. I would highly recommend checking out Ashley Furniture and when you do, be sure to work with Big Chris!
Very helpful staff
Purchased a kitchen table and chair set on 3/17/19 and was delivered defective. Upon many phone calls an exchange was agreed upon. That exchange occurred on4/3/19 and the furniture once again was defective. Horrendous Customer service, and this store is not selling quality merchandise. This sale occurred at the Farmingdale N.Y. Ashely Home Store. In many of our conversations we have learned this Furniture store is privately owned and not part of the Ashley franchise, which during the sale they do not inform you of. Worst experience we have ever had, avoid this store at all costs. Wold not want to see any other person experience this.
Sales Associate’s Tay and Chris were Fantastic! Tay greeted us when we walked in. She Offered us a Cold bottle of water. They were both attentive to our needs. Offered us suggestions that helped us make a decision that fit not only in our Budget financially but also fit our needs durability and dimension wise. They’re a must see if you’re in the market for furniture.
Big Chris is a consummate professional who works well to make you the best deal possible. See Big Chris.
Great selections and no pressure, just the way we like ir.
Big Chris is the best he was so helpful with our needs and we found furniture we love!!
Nice staff but more traditional furniture
Ashley furniture in Farmingdale is amazing from start to finish! We were greeted very warmly by a fellow yankee fan Big Chris and he helped us design our new sleeper sofa. The expierence was great, quick and easy. Looking forward to coming back in the future, thanks again!
Great services from Scott, Dennis, Tay. They did great showing me exactly what I wanted. Everyone I meet was great and very professional. Thanks!!!!
Helpful & friendly thank you happy with our purchase.
DO NOT BUY ANYTHING HERE! I can’t emphasize this enough. Great sales people, until you pay and are out the door. Then the delivery issues begin, the incompetence is astounding. Don’t know how to assemble the furniture and don’t deliver everything you bought. Good luck getting it after that. Been 3 weeks now and I’m heading back to get a refund on the item that wasn’t delivered but is “coming in tommorow” for the past 2 1/2 weeks. Sales people won’t return calls and the adjustable base I bought wasn’t set up properly but Ashley says “ we delivered it, we’re not coming back so deal with leggett and platt now. Even though it’s not a product issue but a direct result of incompetent delivery staff that set it up wrong. I could go on and on about the way they brush you off and promise to call you back with the info you need, but never do. How you call the number and are told you have to call a different number only to be told by them that you have to call the number you called originally. It’s to the point that the store should be closed and all the staff fired. You will regret any purchases you make here. There are about a dozen other furniture stores on the same road, do yourself a favor and use one of them.
(Translated by Google) Excellent furniture (Original) Exelente muebles
After many successful visits to Ashley furniture for myself, I brought my mom there to buy a bedroom set for her new place in New York. She found a set she purchased it. It was a large purchase and I offered to take her to other places to look further. NO! This is what she wanted. As delivery day came closer she began to panic about the purchase she made. It is 9:30PM and the furniture is being delivered tomorrow morning at 7:00AM. Curiosity got the best of me and I checked the the website to see what it looked like one more time. lol and behold I found lower prices on the website. I immediately sent an email to the company and within 20 minutes I received a call from Darryl (I believe he’s a Vice President), regarding my email. (It is now 10:00PM) He stated that he wanted to address my concern immediately!!! Is this CUSTOMER SERVICE or what!!!! Not only does Ashley carry a beautiful selection of furniture to suit all needs and tastes, but they treat their customers like they’re the only one in the store. I would tell anyone who needs furniture, living room, dining room, bedroom (even for kids), and casual den furniture, this is the place you want to go. They even have a full mattress department which makes buying a bedroom set easy, because you can get your mattress at the same time. Dennis the Sales Associate and Neil the Store Manager were a pleasure to deal with. I met Dennis the week before when I purchased a rocker recliner for my daughter, who’s having a baby and wanted it for her nursery. After five stores, Ashley was the only place that had exactly what she wanted. Well, as I said at the beginning of this review, if you need furniture and you live in Nassau or Suffolk County, or even Queens, go out to the Ashley Store on Broadhollow Road in Farmingdale. Ask for Dennis! You’ll be happy you did!! Sharon Mann Oceanside, New York
I called their customer service to try to get a new cushion today. My current cushions are pulling from the piping. The woman Alexa I think her name was rudely told me I was 2 days out of my one year warranty and then proceeded to hang up on me. This place is a joke and no one in the customer service department wants to help. I have called multiple times to get this issue addressed and have be hung up on too many times to count. This is the second set of cushions I was trying to replacw from this company from the same sofa. Stay away from this place and give your money to a company that will actually try to help you after the sale. Poor customer service in my eyes.
We knew what we wanted. Bill L. made it an easy experience.
Over priced & doesn't last. Bought our recliner sofa & 2 separate recliners for different rooms. Paid over 5 thousand for all, barely a year, sofa seats are sagging & recliner chairs are sticking when trying to recline. We don't have kids to wear down the furniture & we are very careful. Not made well. I think in the store, the furniture is maintained so your made to think it lasts.
Excellent service and product, made in USA
I am thrilled to leave a positive review for Tom Grimshaw! My wife and I had the pleasure of meeting Tom today and it resulted in a great all around experience. He was extremely knowledgeable and even more friendly! Turned out that we had a lot in common with him. We left there with some furniture for our kids, and a great education from Tom for our future furniture buying endevours. We will definitely be back!
I had the pleasure of working with Scott V. He is an AMAZING salesperson. He helped us in purchasing our first sofa set and a bedroom set! He was very patient with working with us not one but two days! He’s very friendly and was very helpful in figuring out our taste and pointed us in the exact direction we wanted to go in! I couldn’t be more thankful and grateful for his help! Thank you Scott
Horrible. Ashley Furniture website beats you over the head with popups and efforts to snag your email address. Their brick and mortar location is exactly the same. As soon as you walk through the door the salesman is following you. No matter how politely you say you're just looking, he will follow you around making inane conversation that he was obviously taught at some lame training session. I couldn't get out of there fast enough. Never again.
Nice furniture but a bit pricey. Nice staff.
Great place to shop.
Pushy salesman. Felt pressured to go over my budget. Returned the couch because the delivery service broke my wall.
Very disappointed with Ashley’s Furniture. My wife and I purchased 20 pieces of furniture including a new dinner table, chairs, sofas, accent tables, clock, server and accent chairs. Ashley’s charges a $250 delivery And guarantees white glove service. We were having Thanksgiving and Christmas at our new home and wanted our house ready. My wife and I were not home at the time of delivery so I had someone waiting for the delivery. The dinner table had markings/scratches all along the top (Supposedly it will be replaced - we were told that the table will be left and just call back if we can’t live with the markings. It sounds easy enough... but I had to put a claim in and still waiting over a month for the replacement table). I was also supposed to get a server that matched the table - it was not delivered but someone how it was marked as delivered. I have made over 10 calls and each time its a different story. Today I was told that since it was marked as delivered, a new one has not been scheduled to be delivered and that’s why I haven’t received it yet. Before the Holidays I was told that they didn’t have any in stock. I don’t know what to believe anymore. The representative today had to email someone (I believe the person who delivered my furniture) to have him undo it and mark it as not delivered so they can schedule a delivery. As I was in the phone, my wife said she had called right before Christmas and was told the same thing. Also, One of the accendent chairs was missing the legs and has been sitting on the floor because 1) they forgot to load them in the truck the day of delivery 2) When I called to inquire about the legs, they send the legs via UPS - a technician was sent to my house and there was only 1 leg in the box. Now I’m waiting for the remaining 3 legs. The whole experience has been a nightmare. The amount of phone calls and emails is ridiculous and the documentation is poorly entered. Every time I call I have to explain the entire situation over and I get a different excuse each time. I even had one representative said, “no one is perfect we all make mistakes.” But how many phone calls does it take for someone to get it right... till this day my chair is still on the floor, I have no server (don’t even have a date on when it will be delivered), and no replacement table.
Benji was sooo helpful and a pleasure and professional to work with !!
Shannon was awesome. She was patient with us and not pushy like other sales people at other furniture stores. She is knowledgeable of the products and has a nice personality. Very friendly. Highly recommend. UPDATE: Shannon is no longer there but Big Chris was just as outstanding if not better. I returned to this location even though I passed at least four other local locations to get to Farmingdale because I am valued as a customer and I like the selection.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
