Ashley Store | Farmingdale, NY 11735

I am a previous employee at FDE, the franchise which owns this Ashley. Due to this, I am a faithful customer now that I have moved on and opened my own business. Yesterday, I walked in the store and paid for my order in cash, and the store manager literally had me in the store for over two hours while they checked every single bill to make sure they weren’t counterfeit, using multiple tests—the inflated scanner and a pen. On its own this is not irresponsible. However, it was exceptionally idiotic and foolish to delay my purchase, and interrupt my day to check cash when it is impossible for me to walk out of the store with the furniture and it wasn’t due to be delivered for another two weeks. I am surprised at FDE for hiring a manager like this. I’m not going to say it was racist, however I’m positive it was. I would love nothing more than to cancel my order. However, Victor, my salesperson, was great. In fact, the only reason why I didn’t cancel my order was because I did not want to allow the store manager to ruin his sale. Do not go to this location if you are in any minority. You will be better treated elsewhere.

The salespeople were very nice when I went to Ashley. I had been shopping around and had a good idea of what I wanted so I was ready to buy. It was supposed to be the “big” Fourth of July sale so I wanted to get in on the sale before it ended. It was apparently the standard 20% off. Regardless, when I got home I had an email from Ashley showing all the same furniture (large sectional and a sofa) for hundreds of dollars less online, including additional discounts. When I texted with my salesperson the next day to tell her, she said they price match all the time, no big deal. They were to credit me on the new Ashley credit card I opened to get 0% financing (that’s what they told me anyway). I have been patiently waiting for my refund of the $600 back, to no avail. The salesperson told me she would take care of it, which she did not. I have followed up with them probably three times. No one calls me back and the salesperson deleted all the texts with evidence of the price match, including pictures and the email I received online(I still have the photos). It’s too bad because I sent friends to this store, having recommended them. I am now left with a bad taste in my mouth and feeling like I got ripped off. I would have been better off just placing the order online. Shame on you Ashley… not a nice way to treat customers who just spend thousands of dollars on new furniture. I am giving 3 stars because I like the furniture…despite the delivery guy getting my cream color sofa dirty before it was even set up.

Worst Furniture store in the world! SCAM artists! And thief’s and liars!!! DO NOT EVER USE THIS COMPANY!!! THEY SHIULD BE SHUT DOWN!! I’ll be contacting BBB!! They gave us a broken couch that we paid for brand new we told them upon delivery the couch is messed up. They refused to exchange or refund us, and they just kept sending mechanics to come fix my couch like it was an old Buick. Then after contacting the Better Business Bureau, they called me and gave me the option to only re-select a couch in store but I had three days to do it. We re-selected a more expensive couch because at this point we just wanted something nice. They set up the delivery date 5 days before the delivery we received a confirmation email saying our delivery will be here September 12 yesterday we received an email saying some how our couch is will not come until November with no other explanation. It’s been months without a couch. No one ever came to fix a broken one and now we have to wait months to get our new one that we over paid for. Do you want all our money back and you owe us money for taking off time for work, and you will hear from our attorneys!!!!! this company should be put out of business. No one please ever buy from this company ever terrible.

I met this beautiful young lady named Yuliana today. Even though I didn’t get to buy anything. She gave me an Amazing experience which I’m really thankful for.

I had a wonderful experience with Julianna she helped me find the most perfect furniture for my new house. She was extremely knowledgeable and helped me bring together my vision. I will be returning!