Ashley Store | Farmingdale, NY 11735

The rep was very courteous and professional. Excellent customer interaction.

Just bought a tempur mattress floor sample from Ashley’s furniture. Emily and Marco helped me and my boyfriend choose the perfect mattress for our home. Thank you guys very much! Best of luck to Marco on his journey 🙏🏽

Very bad service. I went today looking for furniture and the service was very bad.

Emily and marco were the best made shoping for a bedroom set so easy no pressure

I had a tremendous experience with my sale representative Amanda and she was polite and helpful with my decision process.

Henri - Ann Peccoo helped me find a great dresser chest for my room!!

Had a very pleasant experience at Ashley. The Sales Representative….Emily…was extremely professional and customer service oriented. If you go to Ashley on Broadhollow Road….make sure ask for Emily. Great service overall. Highly recommended. Carol

Henri Ann and Olivia made our shopping experience easy (and enjoyable). They were both knowledgeable and informative. I highly recommend the location on route 110 in Farmingdale. We couldn’t be happier with our purchase.

Henri-Ann and Olivia we’re very pleasant and helpful and nice to deal with. Thank you very much.

Jill was a kind and helpful salesperson! She let me and my husband take some time to talk things over while still being present to help work details to support our decision on which couch to get!

In reviewing my recent purchase, I must say that Jill, my associate, was absolutely amazing in assisting me throughout the process. Her professionalism and expertise were evident as she guided me through the options and helped me make an informed decision. She was attentive to my needs and provided excellent customer service, making the purchasing experience smooth and enjoyable. I truly appreciate Jill's dedication and positive attitude, which made a significant difference in my overall satisfaction with the product. However, it's worth mentioning that the manager, Dana, had a nice but subtly negative undertone in their interactions, which could have been improved upon. Dana could learn a lot from Jill in terms of providing exceptional customer service and maintaining a positive attitude. Despite this, Jill's outstanding support and assistance truly made my experience a positive one. Thank you, Jill, for your exceptional service! After 6 1/2 hours of inconvenience I learned that Dana was not the manger she was district manager that didn’t want to bother to solve the issue and when I asked to speak to her she had already left the store. I feel that the store should cover the delivery cost after many hours in the store.

Henri-Ann was the absolute best and very informative. She made my experience enjoyable, especially for helping me find my first piece to my new apartment!

Henry-Anne, and her manager helped us out from start to finished. I felt, completely free and comfortable to ask questions and recommendations. Found the perfect table for our kitchen. Definitely will be coming back!

Ms. Herri-Ann at Ashley Furniture Store in Farmingdale was extremely polite and helpful! She was compliant with all my needs and explained everything that I needed to know! She was very real with pricing and recommended us a few things/ideas that fit my needs. Would 100% recommend her and the sleep specialist, Devin at the Farmingdale Store to help with all your needs! Very polite and helpful the both of them! :)

Great store answered all of our questions. Devin was great ask for him!

I would never shop at Ashley’s again. This place has the worst customer service. Their employees are quick to sell you their products but will disappear on you when they’ve made an error. We ordered a sectional sofa and were charged full price for the sofa. We were missing a piece and when we told them about it they charged us for another piece!!! We were double charged and the charges were never taken off. Marco the store manager originally told us that because of the inconvenience the store would eat up the cost of the piece and practically just deliver it to us for free however we were charged TWICE for a piece we originally were missing. Not to mention the quality of the sofa’s are unbearable. THEY ALSO LIED ABOUT THE DELIVERY DATE!!! Henri-Ann, specifically told us that if we don’t like our mattress or sofa we can return it at any time, PLEASE DON’T LET THEM LIE TO YOU. PLEASE DO YOURSELF A FAVOR AND NEVER PURCHASE FROM HERE!

The absolute worst experience of my life! We made over a $15,000 purchase in buying our new home furniture. They messed up our order, the quality of the sofa’s were disgusting. And the people that work there absolutely lied to us. Told us we can change our minds and return at any time but once the furniture is in your home you’re stuck with it, even if it’s not the right thing. Absolute disaster! NEVER AGAIN!!!

Wonderful experience at Ashley on 110. Our salesmen Devin was so helpful . Not pushy at all. Gave us time to discuss our purchase but was always close for questions.

Great place I highly recommend it. I purchased a dinning table I love it. Emily Cruz was amazing very professional and took care and answer all my questions. Very satisfied

Sam & Josh were such great salespeople. Very much down to earth and to be honest, a breathe of fresh air. Retail is tough, and they do it with a smile on their faces. We need more ppl like Sam & Josh in this world. Promote these ppl asap. This is who will make your company super successful.

Henri ann was completely professional and extremely knowledgeable about everything in the store. When it came time to purchase she made the whole process easy. I am looking forward to using her in the future for all my furniture needs

Ms Emily was exceptionally helpful and attentive to our request as well as our needs. My wife andI are more than satisfied with our purchases. We thank her so much for her patience and direction!! Thanks again to Ms Emily.

I have to say we were very very pleased with our experience at Ashley’s Furniture, our sales girl was amazing was not pushy at all, had the best personality understood exactly what we weee looking for.

I am a customer of Henri-Ann and she was great! I could not have asked for a better trusted advisor! You will not be disappointed!

Always love doing business with this brand. Customer service was great. Henri-Ann was the best.

Extremely helpful and pleasant! Great no pressure experience. Very professional!

Your representatives were great in assisting me with some plants I really needed to furnish my home. They were kind and very helpful.

Loved working with Salesman Chris. Will definitely contact him if I need any Ashley products in the future.

Mandie and Steve helped me out and were great with everything . Made the process of buying furniture easy .

Devin at Ashley Furniture in Farmingdale was so helpful and informative during my couch shopping experience. He really helped me picture all the furniture in my home and match accent pieces without making me feel pressured:)

Nyasia was our sales assistant and this girl KILLLLLLLED IT for me. Gave us the best deal, was not overbearing at all (you know how sometimes it can be overwhelming when furniture shopping). She was the kindest and sweetest. I’m literally recommending her to all my friends.

I was helped by Chris and Henri-Ann. Our first encounter was with Chris at the farmingdale location and to say the very least, his patience and understanding was really the reason why we decided to go with Ashely’s. We have made our rounds for the perfect sectional couch, but always felt as they saw us as a dollar sign. Never valued, and never felt as if they really truly cared if would be happy with purchase at the end of the day. I give Ashley’s 5 star rating all across the board. Henri -Ann was so cool and understood what I wanted and how to add the perfect women’s touch to a home. I would go back a million times again for anything else that I need. Incredible customer service !!!

Good variety of furniture. I got a nice bedroom set for a great price. Jill and Amanda were wondering!!

Steve the manager very knowledgable about Ashley's inventory. Not pushy,pleasant and not in a hurry. Willing to share his schedule when he would be available. Went to many other furniture stores looking for small kitchen table with chairs and matching bench...found at Ashley Home Store

Our sales associate Henri-Ann was wonderful to work with. She was very helpful and knowledgeable of all merchandise. I will recommend her to my friends and family!

Greta customer service from Mandie & Marco

Went into Ashley for dining room chairs and Mandie was super helpful and nice! She was able to get quick delivery and get the best price possible. Would 10/10 recommend taking a ride and talking to her.

Devin was extremely helpful in helping us purchase a couch. Extremely knowledgable and helpful! Highly recommend.

Devin is great. He’s patient and listened to what I wanted. He’s very knowledgeable and polite.

Nyasia our sales person was extremely helpful she worked with us to find the right bedroom set. She worked magic we were very happy

Long story short, went to Ashley to purchase a bedroom set. Mandie greeted me at the door. Very knowledgeable, helped me with color selection and coordinating with room color. Answered all my questions and made the whole process a lot easier and less stressful. Highly recommend

(Translated by Google) Excellent service. (Original) Excelente servicio.

Excellent salesperson Devon. Knowledgeable, helpful and polite. Thanks!

Amanda was so friendly and helpful. She answered all our questions and did not push. She was pleasant and really met all our needs. We had 100 questions and she answered every one with a smile and never lost her patience. It was a great shopping experience!

She was very helpful and knowledgeable and also friendly. I would recommend her.

Emily and Chris were very helpful and thorough.

Very professional excellent work top-notch.

Chris was very patient and informative! Can’t wait to get out outdoor furniture.

Devin was amazing. Smart, funny and extremely knowledgeable. Didn't hassle us just an easy transaction. Go see him and you won't be disappointed!!

Devon was wonderful. He listened to our needs and made some great suggestions!

Great customer service, friendly, courtesy and welcome. Chris was warm and had a heart of a servant. Steven was polite and attentive in processing financing. Overall environment was a delight.

Don't let them talk you into buying the warranty. It's a SCAM. Nothing is covered, they have an excuse for everything.

Our experience with Ashley Furniture and especially Devin was outstanding. Devin was completely professional with a very relaxed approach. We didn’t feel pressured or rushed at any time. He answered all of our questions and arranged a very prompt delivery. Fantastic experience all around. Thanks again!

Mandie was extremely helpful and patient helping me find the perfect bedroom set

Thank you Mandie for your patience and suggestions on helping us choose the right furniture for our space. Ashley furniture in Farmingdale is very lucky to have you!! Truly an amazing person.

Mandy was truly a pleasure to deal with. She was patient and understanding and even when we told her we were not purchasing anything that day, she was still just as patient and understanding!

Great staff and was super easy working with Henri-Ann!

Emily was a delight she helped me immensely and in the future when i need more furniture i will absolutely be returning

I love Ashley Furniture store!! We were provided with the best experience from Chris and the other associate (who’s name I cannot remember..I’m so sorry!!) they were both super friendly and honest. they both put their time and energy into helping us pick out the perfect furniture for our house.

Mandie the associate that helped us with our purchase was very helpful, understanding and courteous. She also was patient

Amazing!! I can’t thank Jill and Marco enough for their amazing customer service. They helped me find the perfect sectional for my space and it looks absolutely stunning. I came into the store feeling defeated after dealing with a furniture mishap with another company, and Jill really cared to help me find the perfect sectional. Marco was fantastic with helping me pick the appropriate configuration for the space. I am so grateful to both of you, thank you so much!!!

Henri-Ann and Amanda were excellent. They answered any questions we had and offered suggestions when we needed it.

Very helpful and pleasant to deal with

Mandi spent a lot of time with us showing us couches appropriate for our living room. Ashleys had a lot of comfortable options for us to choose from. Devin reviewed the temperpedic mattresses with us, patiently answering our questions. Highly recommend both of them.

Kevin was a great salesman who helped me through the process.

We had a great buying experience at Ashley Furniture Store in Farmingdale. Both Amanda and Devon were very helpful to us.

Emily and Marco helped me out with financing on a mattress from tempurpedic. Thanks again to both for the sleep demo. I was going to buy a mattress from another store until Mandie recomended Ashley’s.

Ashley was great. The pricing and the sales staff were both knowledgeable and warm. They didn’t pressure you and they politely helped make our choice. The inventory was expansive. We were very happy with the experience.

My boyfriend and I went to just look at furniture and we ended up buying a couch and a bedroom set. Amanda was very nice and extremely helpful. With her help we got exactly what we were looking for at a reasonable price! She’s very friendly and knowledgeable. We highly recommend the store and Amanda. We can’t wait to have our furniture delivered!!!

Customer service in the Farmingdale store was excellent. Kind, courteous and friendly.

Thanks to Amanda and Devin for their help today in store, we ave a fantastic experience and you help us to furnish our home.

Nice furniture and staff

Delivery was for an area rug, so nothing fancy. Service was great! Delivery team contacted me before arriving and arrived on time!

Steve was excellent. Friendly, courteous, knowledgeable, helpful & understanding just to mention a few attributes. He was wonderful & I would definitely recommend anyone to see him. He's a huge asset to Ashley & I hope they appreciate his hard work

Great experience on my purchase.

They were great

We always have such a great experience at Ashley. Dealing with Emily and Marco at the Farmingdale store made everything so smooth and easy! We’ll be back, as we have done time and time again! Thank you!

Amanda was very knowledgeable and personable. Wonderful to work with.

Emily was a great help in helping us find the perfect couches. Was an easy decision with her and Marco guiding us. Great experience !! Thank you ! Bill & Rosemary

Henri-Ann was very personable and helpful! She took everything we said into consideration and helped us get the best table and couch! Thank you

I was so impressed at the service I received from salesperson Ms. Henri'Ann Peccoo. I am so big on great customer service. Because I am very loyal customer. It feels good to be treated correctly & have all your needs meet especially when you spend your hard earned money. Ashley furniture is great and my experience has been such a rewarding one the quality is so important.as well. Thanks again Ms. Peccoo for everything. UNFORTUNATELY I HAVE TO ONLY GIVE YOU 1 STAR THE 5 SYAR SHOULD GO TO THE YOUNG LADY ABOVE, BECAUSE OF THE LACK AND DISRESPECT I EXPERIENCED BY CUSTOMER CARE & MANAGER ON THIS SUNDAY REGARDING A PART THAT I ORDERED SAME TIME I ORDERED MY DRESSER. I HAVE BEEN HUNG UP ON SEVERAL TIMES GIVEN MISSED INFO JUST ASKING WHEN WILL I GET MY PART I ORDERED. SO THERE GOES MY RELATIONSHIP MY MONEY SPEND ANYWHERE. I SUGGEST THE YOUNG LADY THAT HELPED ME FIND ANOTHER JOB SOMEWHERE ELSE. ASHLEY IS THE WORST ON THE PHONE TODAY. DONT BUY ANYTHING ONCE THEY GET YOUR MONEY THEY DO NOT CARE!!!!BUYER BEWARE!!!!!!!!!!

Chris was very helpful!

Great help

I am Mandie’s guest who doesn’t have a Gmail only a yahoo email. So I am writing this review from her device. I wanted to make sure she has 5 stars in service. Mandie and Marco were very kind respectful patient and amazing with selling us the Mandem loveseat. We saw a set at Raymour and Flannigan but the one we saw at Ashley’s was way better with the leather and price. My husband and I had a great conversation with her about similar dogs we have owned. Thank you to Marco for being a great sales manager as well with his knowledge. All is appreciated and we are definitely coming back in the future for a dining set!

Henri Ann at Farmingdale location was super helpful from beginning to end of our search. I highly recommend seeing her when buying your furniture at Ashley’s.

Chris has been absolutely amazing throughout our process. He went above and beyond to help us get exactly what we needed. He was patient and advised accordingly to our needs. He also managed to make sure the floor sample was in mint condition before we purchased it. The whole staff is very kind and helpful. I’d recommend my friends and families for their future needs to Ashley

Mandie was our sales advisor. She was so helpful and informative. She was even great with our kids. I definitely recommend her and Ashley for your furniture needs!

Devin was extremely helpful and professional. Best experience !

Jill Holloway is fantastic! I initially wasn't planning to purchase so soon, but upon greeting us she was so helpful and kind! Will be returning soon !

Terrible Sales men and women. They are not trained and have no idea what items they are selling NOR do they even know the options available to the customer. At the 4th visit to the store my wife got into an actual Yelling Conflict with a VERY RUDE Female Representative That was claimed to be the "one in Charge".... So After getting kicked out of the store... I returned in the morning To Talk to Steve (original Sales "Manager") and finally got things resolved. Took 5 Visits and 3 Phone Calls To Customer Relations Supervisors to get it squared away.... On top of it all the delivery drivers scratched 3 fresh painted walls AND Dinged a Stained Oak Bedroom Door.... There were screws missing in the assembly of dressers and draws... Can't Give NO STARS. Save the headache and go to Bob's... Same Quality Furniture - without the hassle of sales people coming at you like sea gulls and having the same knowledge of the furniture. 👎🏼

Came here late night got help from Devin. Phenomenal customer service and we walked out with a couch we adored and works perfectly with out space!!

Henri-Ann is an amazing Advisor. She went over and beyond for me. I got exactly what I wanted and thanks to Devin also and Steve for the assistance and experience. I recommend!

Chris did an excellent job showing my wife and I several options and helping us to land on the perfect sectional! His knowledge and customer service were exceptional!!! Thank you Chris!

I never usually write reviews but after my amazing experience with Kevin in the Farmingdale store I have to. Kevin was very friendly and listened to what we wanted and what we were looking for. Kevin made our shopping experience fun and stress-free. The store manager Sam Was also super nice . Go into the Ashley's in Farmingdale and ask for Kevin if you're looking for furniture you will thank me.

Devin was amazing! He was very helpful and gave us space to walk around on our own and look at the furniture. We did not feel pressured or rushed. Would definitely recommend going to him!!

We came into the store for the first time ever. We were a little overwhelmed but as soon as we came in we were greeted by Henri-Ann. She helped us navigate the store, listened to what we were looking for and guided us to the perfect matches for what we need. Henri-Ann gave us the space we needed to shop but was close enough to answer every question we had.

Mandie and Marco were very knowledgeable and helpful in our search for a queen mattress. They are a great team!!!!

Marco and Mandie were awesome! So helpful and made our budget work. They were super accommodating, and great with our daughter who was with us!

Devin was extremely patient and helpful!

Mandie and Steve were outstanding sales people! They were so patient and helpful. We came into the store with specific needs for our new bedroom set and they made sure we were happy.

Staff was attentive and knowledgeable. Very helpful.

Very good experience. Good quality products. Comfortable and down to earth customer service. Henri-Ann was my salesperson. Smooth, practical process.

Amanda and Henri Anne at the Ashley’s furniture in farmingdale made my experience memorable and special. They were extremely knowledgeable, attentive, helpful and made my shopping experience worth while. As a first time renter and first time being in Ashley’s it was overwhelming by the wide array of selections at first. However, Amanda and Henri Anne really took their time and guided me not based on sales but to earnestly curate a selection for me based on What I was looking for and what would be the most optimal fit for me. Very grateful for both of them, will be back soon!

We purchased a new mattress at the farmingdale NY location. We were helped by Emily Cruz and she could not have been more helpful! We weren't sure what we needed and she took the time to walk us through the selection within our price range. She was informative, helpful and so sweet! I would definitely ask for her when we have our next furniture needs. I would definitely recommend any one with furniture needs to seriously consider going to Ashley furniture and ask for Emily. She was wonderful!!

Henri-Ann was delightfully helpful assisting me with my purchase and answered all my questions.

They are so amazing at this store ! Free coffee was a nice plus too!

Very very good Amanda Good sale and very friendly

It was a pleasant experience from the minute we walked in, up until the minute we walked out. Our sales representative was very pleasant and helpful, thank you to Henri-Ann. We love the couch we chose!!

(Translated by Google) amazing (Original) Amazin

I’ve been a loyal customer for many years with Ashley’s. This is by far my worst experience. First being told our furniture was coming on a certain day just to be rescheduled the day before the scheduled time. Being told over and over that a manager will call me. NO CALL! So I went to the store waited over an hour to speak with a sales manager Marco. He said he would reach out in two days. I reached out after 4 days with no contact, he ghosted me. We finally got our delivery yesterday and the wedge for the center of the couch was broken upon arrival, someone from customer service said they will call back within 5 mins after 3 hours we had to call back just to be told there’s no eta on a replacement and they will call back. Utterly disappointing!!!

Henry ann was awesome

Excellent very helpful with a dresser we were interested in. Thank you mandie !

Mandie was so helpful and knowledgeable. Thank you..

We were in Ashley Furniture in Farmingdale today and ordered a couch, table a small table. We dealt originally with Mandie and today with Samantha, the store manager. Both of them were an absolute pleasure. Both were professional and extremely helpful. Keep up the good work.

Service was great

Great experience with Devin. Very professional and provided options to choose from. He will be my Ashley go to guy in the future!

The fine print for any in store purchases states no returns, regardless if it was delivered damaged. If you order from the store, make sure you flip over every piece of furniture at delivery to inspect every angle even though the drivers will rush you. Paid $400 for an ottoman, arrived damaged, Ashely’s refuses to help.

Amanda and Nyasia were amazing in their help in providing us with an excellent shopping experience. 10/10

Henri-Ann was polite, professional, and helpful. Highly recommend this location!

Worked with Devon - friendly, honest and fair. Overall great experience!

We had a great experience at Ashley’s. Devon helped us, he was super knowledgeable and answered all our questions. They provide a superior level of service and there is a calmness when you walk in. Most fun I had buying a couch and I couldn’t be happier. Devon was a key factor in our purchase.

We recently made a purchase and were assisted by Devin. He was very friendly, knowledgeable, listened to our needs and no high pressure sales involved ! If you're in the market furniture we definitely recommend Devin !

We had a great experience at Ashley Furniture. Our salesperson Kevin Lermer was wonderful showing us all that was available when we were shopping for living room furniture. He is very helpful . I recommend going here and ask for Kevin!

Devin was very kind and charismatic without being pushy. He was kind and funny knew what he was speaking about. He made a very stressed out couch purchaser at ease. He even assisted on with questions on bed options for my husband’s mom. I would recommend this Ashley Furniture store and Devin as your sales person!

We had such a great experience buying furniture at Ashley in Farmingdale. Samantha and Marco were great in helping us pick the right pieces that will go well in our new home. We will be back for any other furniture needs.

Do not ever order off the Ashley website. It is a front for 3rd party vendors, which and I quote Ashley customer service: "We have no control over". If you order something by mistake or find it for a better price and try to cancel the order, even if it is been only one hour, they make you fill out a cancellation request form. This form never gets processed and your mistaken order ships. When you complain, customer service places all the blame on you, pointing out microscopic fine print about 3rd party vendors and how you should have done follow-ups even if it has not been 24 hours since the order. The microscopic fine print says no returns once an item ships. If you try to cancel, they simple ignore you until it ships, and then say, and I quote again, "There is nothing we can do."

Do not buy anything from Ashley Furniture. I purchased a sectional on Sept 16, 2023 from Ashley in Farmingdale New York. I paid over $3,000. I hardly use the couch since we have a sectional in our Den. After entertaining on Thanksgiving, I noticed that the entire couch was pilling. In December, I filed a claim with the protection company ( I purchased the extra protection). I waited several weeks for a response for the claim. Today, I finally heard back from them and was denied help since pilling is not covered. I immediately called Ashley to tell them what is happening to my hardly used three month old couch. I spoke to the manager, Urial, he told me that pilling is not a manufacturers defect and said there is nothing he could do to help me. Clearly the manufacturer is using inferior fabric and should stand by their product and make restitution to innocent consumers. I was told to purchase a fabric shaver to fix the problem!!! I would have been better off buying a $1500 couch from Bob's. Ashley furniture should be out of business with these terrible ethics and defective, cheap fabrics they are using.

I loved the store but really Samantha made the experience that way she is extremely helpful and so nice and warming to customers that's how me an my husband feel. Samantha is a benefit for your company. Also I loved the furniture in the store I love what I ordered an when it's time for new furniture I will return.

Kevin, our salesmen, was so helpful. He was able to help us find exactly what we were looking for. He considered our needs and wasn’t too pushy. Great experience purchasing our recliner!

Devon was extremely help and informative.He provided us with a lot of great pointers which ultimately helped us make our decision. He was also very patient as we made our decision with our couch purchase. Excellent customer service, would highly recommend this store and Devon. Will be a returning customer.

Amanda and Devin were so helpful and knowledgeable! We had been to multiple stores that had 1 or 2 beds with storage under it (which is what we wanted) - Amanda showed us 6 beds with storage and explained each bed and the different variations of each. She helped us make the best decision. She then introduced us to Devin who is the mattress specialist - he had us test out multiple beds & pillows until we found the best fit. He explained the way the mattress we decided to go with worked and why it would help with our back pain, husband’s snoring, and my acid reflux. I am so glad we stopped at Ashley and am looking forward to working with Amanda and Devin again!

Karan was great! He guided us with our purchase and ultimately found us exactly what we were looking for. Thank you! Would recommend to anyone.

excellent attention and service from advisor Marco, thank you very much.!!!!

We purchased a couch & coffee table tonight at Ashley’s and had an amazing experience. We are so happy with our purchase and we were helped by Steve and Devin who were both so friendly and very helpful.

We always have a great experience and keep coming back! Amanda listened to our needs and was very helpful with our purchase

Excellent service and knowledgeable staff!

Worst experience at Ashley in Farmingdale, we would looking for new living room and bedroom set for our new home we just bought. We were greeted by sales person Ganesh, he was helping us out, as he was giving us pricing on the all the things we were looking for , we were checking them also online at Ashley were we was seeing the prices were significantly less online and then Ganesh tells us you don’t want to buy from the online store because they are cheaper materials and not from the same warehouse as the In store items , which was a lie , because we called and then said that was not true. Anything that is ordered online or in store comes from the same warehouse. Then he proceeded to tell me and my wife with the purchases he will give us a free gift , a center table for the living room. This was in Nov 23 we are now in Jan 24 no gift ever came and we when we called him about it not answer or text. Another lie. Then we asked him to price match as he was selling us a bed frame that online was 2k cheaper he told us that if he did that he would affect his commission and that he would look into it. A couple of days later we called again and he said he would price match and we would see it in first bill the price difference. Another lie. Haven’t seen anything. Worst experience ever. Definitely a sale person that only cared about himself and his commission then how his client felt . I have been in sales for over 15 yrs and I know any company I would have worked for if I lied like Ganesh did I definitely would have been fired for all the lies and broken promises. So I warn anyone don’t go to the Ashely Farmingdale and if you do be beware for Ganesh , definitely lie and take advantage of you with were the items come from , pricing and also about getting a gift. Better just to walk down the street to Raymond and Flanigan, better customer services and they don’t lie to there customers like GANESH did. It’s funny how it took Ashley 2 Months to get back to us about the situation and then the store has the nerve to lie about and Ganesh and that he was a intern and just started working there. When he told us he has been working there for more the 2yrs and has reviews all the way back as 3, 4 and 6 months before our review. The store should definitely looking into there facts before they lie to corporate and to there customers. I can already think if management lies , I can imagine the sales people that work there. As they say the Apple doesn’t fall far from the tree. BE AWARE OF Ashley of Farmingdale especially if you run into Ganesh the biggest lier there.

The salesman Karan was super helpful, and courteous. We asked for a price match to the Outlet online price and they honored it without any pushback or games. The 0% finance was offered, but not pushed, and save goes for the insurance. Overall great experience. Marco was very helpful in assisting as well and ensured we were happy with our selection.

We came in to buy another beautiful set at Ashley. We needed another couch set for our other room. Yes he keeps buying furniture that we don’t need. Lol. Just kidding. And guess who helped us “ MANDI !!!!” What a wonderful person! We were able to get exactly what we wanted. Without her it wouldn’t have been possible. She was knowledgeable and kind. We also got a great value. We will always buy furniture here with only Mandi to help us. Thank you Mandi 🙏🏾❤️😃

Devin was extremely helpful, professional and polite not pushy.

Went to Ashley’s in Farmingdale to get a sectional for our new place. Listennnn. the customer service was top notch. Mandie and Devin were extremely helpful and they very thorough. They were patient and knowledgeable. We can’t wait for the delivery of our new couch

The second we walked throught the door, Devin recognized us from a previous visit and made us feel right at home. He made every single decision simple and easy and I feel very relieved to finally be done furnishing our home.

First began researching this purchase 6 months ago. Been back 3-4 times and Devon has always been so happy and helpful and understanding about our many issues and concerns.

Kevin was a great rep. Very personable and didn’t feel pressured into making a decision. Had knowledge on all topics. Thank you!!

Mandie and Devin are both outstanding. Great customer service. My shopping experience was awesome.

Kevin Lerner was great to work with! Very happy with the service I received.

Excellent place to buy furniture. Staff works with you and offer great prices!

Mandie and Marco were a great team!! Mandie was super friendly and approachable. She asked how she can help us and listened to our concerns that we needed something durable for 2 cats and 2 kids. We found the perfect couch that’s cozy and cute! Marco also assisted us with the payment options and we are looking forward to our new couch. Will be back for bedroom furniture and a dining room table in the future.

Mandie was amazing in assisting pick the perfect couch for my family and I. Truly recommend 😃

Our salesman Devin was great. Very helpful and informative. Would recommend to friends and family.

Devon, was an absolute pleasure to work with. His knowledge was exceptional going above and beyond moving pieces many times so I could see exactly what the room design would look like. Additionally, put no pressure on making a sale!

Great customer service by Devin. He made everything super easy and hassle free. So happy with our new couch!

Amazing service

Devin was great to work with. The process to purchase our bedroom furniture was easy and seamless.

Devin was wonderful! So helpful and encouraging - we left with our dream couch!

Great experience! Mandie and Devin were very friendly and attentive to our shopping needs. They answered all our questions and helped us find exactly what we wanted. 10/10 would recommend!

Overall a wonderful experience! Ganesh listened to our needs on what we were looking for today and was able to provide us with excellent service and went above and beyond to help us find the perfect furniture for our home

Devon helped us with a sofa and chair purchase for our new home and was an absolute pleasure to work with!

Ganesh was fantastic! So helpful, friendly, informative and all around kind. He helped us pick out couches, breakdown all options in pricing/financing and made our experience enjoyable. We would definitely come back and work with him again

Mandie was extremely helpful and very good with my 7 year old son explaining all the wonderful options in store. Marco helped to price match and they were a great team!

Ashley furniture salesperson, Mandie, very helpful and knowledgeable, pleasure to work with!!!!

Part 1 of this experience: Devin was great in finalizing my sale and helping me make a custom configuration for our new couch. Samaiyah was great, too. She helped me find the right model for my style and comfort needs. As team, these two were great to work with. Thanks for all your help! Make sure to ask for either when you arrive! PART 2. On 12/9, the date my sales rep and I discussed to be the day our couch would be delivered, I had NOT received any communication about my order. I call customer service in the morning (even though my contract CLEARLY states the company will contact me IMMEDIATELY if there are any changes to my order) to find out our furniture will not be arriving until JANUARY 18. After speaking with multiple representatives, all the company can tell me is “we understand your frustration. This should have never happened. I will handle it personally from here on out.” To be clear… I did everything on my end to be ready for our delivery- removed all furniture for the delivery on that day. So, as much as “I understand your frustration” is customer service worthy… 5 1/2 weeks of sitting on our floor is UNACCEPTABLE. But it’s okay because they understand my frustration….? Why am I reaching out and checking to see if Ashley is doing their jobs when I am fully prepared on my end? Cancelling Christmas breakfasts and hosting events because we don’t want our guests sitting on the floor is frustrating, yes. The inability to use our living room for 5 1/2 weeks is frustrating, yes. The lack of communication has absolutely turned me away from trusting this company and I will no longer be making future purchases. If I didn’t spend 3 months searching for the couch I really wanted, I’d cancel my order entirely. I’ve taken a star away for every week we will be sitting on the floor instead of our previous furniture because no one had the professionalism to contact us. The delivery process better be a more positive experience. If anything arrives damaged or incorrect, I will be seeking an ENTIRE refund and NOT store credit. This will NOT be tolerated. Part 3, delivery to come.

Great customer service, great products

Great experience, Bryson was very helpful and knowledgeable

Nyasia was awesome. I even bothered her on her day off and she was so nice and patient.

Devin was extremely helpful. After visiting 3 other furniture stores, we were over it. He made the process easy and got us laughing again.

Devin was awesome! So friendly and knowledgeable!

Ganesh is polite and knowledgeable. Not pushy and helped us find the perfect couch. He even got me a coffee while we shopped

Mandie helped me with a couch purchase and she was very helpful and nice. She helped me forgive out what size and style would be perfect for my home.

Steve our salesman was so friendly and helpful in choosing our dinning room set! Thanks Steve for the help

Just completed a purchase of a sleeper sofa. Mandie could not have been more knowledgeable and helpful. Set and kept appointment with superb follow up. Mandie is excellent at what she does and made the experience really easy. If you are heading to Ashley I hope you are lucky enough to have Mandie assist you.

Bryson Lassiter made our search and shopping experience the best ever. He’s personable, professional and patient. We really appreciate such caring customer service! ~ The Cordova Family

I’ve shopped at Ashely’s several times and want to thank Steve Williams at the Farmingdale location for great customer service and making our shopping experience pleasurable. Thank you Steve, will definitely recommend you to people! Maria P.

I have a great experience, your customer service was exceptional (Mr. Ganesh) he was so professional and helped me a lot

Our salesmen Devin in Farmingdale was wonder. He was so knowledgeable, he listened to our needs and showed us many options and features that would accommodate our needs. I highly recommend Ashley Furniture. They have so many styles to choose from and have interest free financing

Devin was extremely helpful, professional and friendly! He made the process very easy for us

I worked with Bryson and he truly is a patient and kind person. He is definitely a great asset to Ashley’s.

Great experience and very helpful! Appreciate all Devin did for us. Very happy with our experience!

Ganesh was my sales rep. He was very pleasant, patient and professional. Great experience.

My salesman Ganesh made the stressful process of buying furniture, effortless. He was very knowledgeable, took his time showing us all the different product and not too pushy. Just a nice guy all around. I will be going back to furnish the rest of my home

Highly recommend Ganesh!! Great experience purchasing new living room furniture!

Great service

Samaiyah from Ashley Furniture of Farmingdale was awesome. You know how it usually goes when you go furniture shopping. The sales person follows you around like a creeper. I went about a month ago to the same location and the salesman was like stalking my sister and me, and so we left. I even tried asking him to give me space and he said yes and apologized but still stalked us, so we left and went to Raymor across the street. I didn’t buy anything that day because that man really just ruined the moment, anyways… I went with my husband today and when we entered Samaiyah greeted us, I quickly explained that my husband and I were looking for a living-room and dining room set but I politely asked for her to give us space and I told her we would reach out if we decided on something we liked. She agreed, texted me her name and then fell back. A little later she brought us a flyer with a few discounts, which we thanked her and again she stayed away. When my husband and I liked an item she was quick to respond, she was attentive and understood our vision. Thank you Samaiyah We really appreciate all your assistance.

(Translated by Google) Excellent (Original) Excelente

If there was a checklist of how to treat your customers like they are your personal ATM, Ashley would reign supreme. Went to the store knowing the exact sofa and model that I wanted, I only wanted to pay and place the order as for some reason there is a shorter delivery time if you don't order online. They had me standing around waiting for the only member of staff who was allowed to operate the computers for over 45 minutes, then they quietly ask if you want to buy their insurance for 2 years, and that's when you find out that they don't trust their own products to back them even with a limited manufacturer's warranty, and to get protection you are forced to buy their insurance from them, I don't like being strong-armed into spending more money for things that should be a standard offering. Then, if they comped the delivery fee for free I would understand their terrible attitude towards their deliveries, but despite the fact that you are paying for the delivery, they will give you zero options in choosing a date or time that is convenient for you, the paying customer who has already paid for this delivery service. Only when is convenient for them and you don't get the opportunity to reschedule otherwise you are charged another $99 if you are not there at the time they choose. Every customer service agent who answers their phones has the worst attitude like the company is somehow doing you a favor by delivering their items to you whenever they please and charging you for that inconvenience. We have cancelled the order and in case you feel lost so it's not all negative, Bob's Discount Furniture offers a years warranty as a guarantee, they have flexible delivery options and the lady I spoke to on the phone was pleasant and happy to help and answer all questions. Don't buy from a place that doesn't trust their own products enough to offer even the most basic of warranties without forcing you to buy an insurance from them, and don't let a service that you have paid for dictate what your schedule is going to be. To any Ashley staff who might read this, you need to do better at every step of your sales process.

I am a previous employee at FDE, the franchise which owns this Ashley. Due to this, I am a faithful customer now that I have moved on and opened my own business. Yesterday, I walked in the store and paid for my order in cash, and the store manager literally had me in the store for over two hours while they checked every single bill to make sure they weren’t counterfeit, using multiple tests—the inflated scanner and a pen. On its own this is not irresponsible. However, it was exceptionally idiotic and foolish to delay my purchase, and interrupt my day to check cash when it is impossible for me to walk out of the store with the furniture and it wasn’t due to be delivered for another two weeks. I am surprised at FDE for hiring a manager like this. I’m not going to say it was racist, however I’m positive it was. I would love nothing more than to cancel my order. However, Victor, my salesperson, was great. In fact, the only reason why I didn’t cancel my order was because I did not want to allow the store manager to ruin his sale. Do not go to this location if you are in any minority. You will be better treated elsewhere.

The salespeople were very nice when I went to Ashley. I had been shopping around and had a good idea of what I wanted so I was ready to buy. It was supposed to be the “big” Fourth of July sale so I wanted to get in on the sale before it ended. It was apparently the standard 20% off. Regardless, when I got home I had an email from Ashley showing all the same furniture (large sectional and a sofa) for hundreds of dollars less online, including additional discounts. When I texted with my salesperson the next day to tell her, she said they price match all the time, no big deal. They were to credit me on the new Ashley credit card I opened to get 0% financing (that’s what they told me anyway). I have been patiently waiting for my refund of the $600 back, to no avail. The salesperson told me she would take care of it, which she did not. I have followed up with them probably three times. No one calls me back and the salesperson deleted all the texts with evidence of the price match, including pictures and the email I received online(I still have the photos). It’s too bad because I sent friends to this store, having recommended them. I am now left with a bad taste in my mouth and feeling like I got ripped off. I would have been better off just placing the order online. Shame on you Ashley… not a nice way to treat customers who just spend thousands of dollars on new furniture. I am giving 3 stars because I like the furniture…despite the delivery guy getting my cream color sofa dirty before it was even set up.

Worst Furniture store in the world! SCAM artists! And thief’s and liars!!! DO NOT EVER USE THIS COMPANY!!! THEY SHIULD BE SHUT DOWN!! I’ll be contacting BBB!! They gave us a broken couch that we paid for brand new we told them upon delivery the couch is messed up. They refused to exchange or refund us, and they just kept sending mechanics to come fix my couch like it was an old Buick. Then after contacting the Better Business Bureau, they called me and gave me the option to only re-select a couch in store but I had three days to do it. We re-selected a more expensive couch because at this point we just wanted something nice. They set up the delivery date 5 days before the delivery we received a confirmation email saying our delivery will be here September 12 yesterday we received an email saying some how our couch is will not come until November with no other explanation. It’s been months without a couch. No one ever came to fix a broken one and now we have to wait months to get our new one that we over paid for. Do you want all our money back and you owe us money for taking off time for work, and you will hear from our attorneys!!!!! this company should be put out of business. No one please ever buy from this company ever terrible.

I met this beautiful young lady named Yuliana today. Even though I didn’t get to buy anything. She gave me an Amazing experience which I’m really thankful for.

I had a wonderful experience with Julianna she helped me find the most perfect furniture for my new house. She was extremely knowledgeable and helped me bring together my vision. I will be returning!

Joe and Tajier were professional and patient. I highly recommend this location for an incredible shopping experience. Thank you so much!

Nice & courteous & very helpful customer service.

I almost never wrote reviews but I had to about this young man. Bryson was the most patient, pleasant and easy going salesman I have ever met. He didn’t push for a sale nor did he follow me around the store. He was very knowledgeable about the furniture and answered all my questions. Although I didn’t purchase anything today but I will be back and look for him when I’m ready! Thank you young man keep doing a fine job!

I had a wonderful experience at Ashley Furniture in Farmingdale. Nyasia literally helped me furnish/decorate my entire living room!! She is superb, patient and so sweet. I highly recommend you go and see her 🥰

Thank you Devin! He was great. We furnished my mom's entire new house from Ashley with beautiful furniture. Devin was helpful without being pushy...the perfect sales person.

Had a great experience at Ashley! Devin helped us pick out the perfect couch for our living room. He listened to all of our preferences/needs and took the time to walk around the showroom with us to show us all the options we had. He was very patient and friendly!

Very pleasant and helpful staff

Devin, the salesman who greeted me upon entering the store, was courteous, professional, and knowledgeable. He gave a detailed answer to every question that I had, was extremely accommodating, and had all of the information I needed in order to make the perfect purchase to suit my needs. I could not be happier with my purchase.

When purchasing our first home we went to Ashley Furniture ok route 110. We were greeted by Devin. His service is unmatched! Thanks to him we were able to purchase an entire living room set, a dining room set and a new kitchen table. He looked through pictures with us, was patient and even moved some things around when I was unsure of colors. If you are in need of purchasing ANY furniture I highly recommend Devin at Ashley Furniture in Farmingdale. You will not be disappointed

Our salesperson Tajier was excellent

Stopped into Ashley Store and were lucky enough that Devin came over to ask if we needed help... We usually frown upon the sales people coming over or lingering... He did not do this...He pointed us in direction, gave us time to browse, checked in with us, gave us pointers and answered any questions. When we had an idea Devin came back to us moved tables around and we ended up getting a beautiful sectional, end & center table.. If you're in search for furniture GO SEE DEVIN... you won't be disappointed

Very good experience

Walked in was greeted not pushed. I was allowed to walk around, move around furniture and once I was ready I was helped by Joe. He was knowledgeable about product, help with decisions, patient / no pushy. Friendly and cooperative. Very pleased and pretty sure I’m coming back. Thank you

Devon and Nyasia were amazing to work with - they really were attentive and knew the products very well.

Devin was amazing in every way. He made it easy and was very knowledgeable

We had such a good experience with the sofa & Loveseat that we bought a year ago that when I needed a recliner for medical reasons, we went to Ashley to check them out. The sales woman, Sherry, knew exactly what the doctor described that I should get and showed the pros and cons of several recliners. I decided to look no further and purchased one for delivery in September. If I had one complaint, it would be that their selection of "zero-gravity recliners" (as I learned they are called -from Sherry), was too few.

No good

Our experience was amazing. We bought a beautiful sectional couch and reclining leather chair in no time. Great furniture at great price. Tajier was a fantastic salesman. Very nice person and no pressure. It was a very pleasant experience.

Devin was very helpful and friendly!

Nyshia Moody was extremely helpful in making my selection

We just purchased a sectional with the help of Tajier who was absolutely amazing to work with. When we came in originally he showed us all our options and then gave us some time to think it out and measure. When we finally decided on one he made the buying process so easy. We will definitely be going back to him when we need more furniture for our new place.😊

Just no.

Our associate Joe was welcoming right from the start. When we walked in, he listened to our vision and the type of couch we were looking for. Joe took us through the store and proceeded to have us try different couches to narrow down our likes and dislikes about different couches. This was a great experience, as we all know, furniture shopping is not the easiest. We will be looking into Ashley’s for further purchases.

Amazing service. Devin was great at helping us find everything that was perfect for our new apartment!!!

Excellent !! Sales person … made us feel confident & comfortable with our purchase

Bryce was unbelievable helpful knowledgeable actually made buying furniture fun I highly recommend him

We worked with Samantha and Benji after going to three other big furniture stores, and we absolutely LOVED them. They were the only ones to ask specific questions about our house to try and picture our space and suggest exactly what would work for us and our space. They were not pushy and very knowledgeable. We wound up finding the perfect furniture for our living room and will definitely be back when we need furniture in the future.

Salesperson seems knowledgeable and I was comfortable with him.

The salesman Benjie was great/ helpful but not pushy. Sat with me awhile helping me figure out which plan was better for me financially. I love the new bedroom set! The delivery guys were also good. Took away our old set and put together the new one. Friendly and helpful. My only complaint is they left a lot of debris around the apt complex and near the dumpster. Our property manager complained to us, and said he had to pick up after them.

Devin was awesome. Moved furniture around for me for different options, ottoman, side tables, etc and supper patient.

Devin was great- went the extra mile to ensure we got what we wanted

We had a wonderful experience purchasing a kitchen set. Devin , our salesman, was thorough and very professional. He explained everything well and we are looking forward to getting our set in a few days.

Devin Bernard was extremely helpful. Would recommend asking for him for help.

Made it in to the store first thing in the morning and made it out of the store extremely happy and satisfied with the product and service we received. Devin was wonderful and had really innovative ideas to decorate our new apartment. He helped us recreate our living room in the showroom and that really made our day. Thank you so much Devin!

On time, professional, super nice guys, worth the good tip I gave them.

From start to finish Benjamin was a delight to deal with and considered our situation and needs. We left after purchasing a beautiful new dresser for our apartment.

THIS STORE AND THEIR EMPLOYEES ARE TERRIBLE. Our furniture arrived 10 DAYS LATE because of delays on Ashley Furniture's end and Ashley REFUSED to provide compensation for the delay. The assistant manager Anthony (Tony) Barrett is deceptive, rude, and disrespectful. Anthony pretended like he could not help, pawning the delay off to customer service. Anthony then blamed us, the customers, for the delay. Customer service stated that they could not help, only the actual store could resolve the delay. No one at the Farmingdale store answers the main phone line, no matter what time you call. Both store employees and the customer service team routinely state what they can do to help; neither party ever follows up to phone calls. THIS WAS A HORRIBLE EXPERIENCE. I would not wish this upon my worst enemy and I WILL DEFINITELY NOT BE RECOMMENDING Ashley Furniture to anyone.

All the credit goes to our salesman Devin Bernard. The patience and kindness he showed my wife and I was amazing. By far the best salesperson we have ever had. You now have a customer for life cause of Devin. We will be going back in next 2 weeks to purchase new living room set and outdoor furniture.

Anthony is the best! Professional, personable, patient, and wonderful to work with! Ask for Anthony!

Tony was amazing with helping me and my husband find a great price on a couch!

Worst experience ever. They had me fill a credit card application without informing what it was. I already have a credit card with synchrony bank and had told the sales person to pull up my account and he ended up having me open a new card. They also added protection plan to my purchase without my knowledge and when I questioned the invoice and asked to take off the protection plan, I was given an attitude and an answer that “they were trying to get home to their kids”. I was told someone from the store would call to take care of the credit card issue but no one called. I have been trying to call the store for hours now and haven’t been able to connect with anyone.I d never go to this particular location ever.

The sales person was professional and patient assisted in our selection prices were very reasonable everyone was friendly.

The service here is excellent! All the staff are extremely knowledgeable and helpful. They were focused on helping me find exactly what I was looking for and gave me great advice. This is a great place to shop for furniture!

Great experience with Bryson. Super friendly and helpful

Bob and Sam were so nice to my aunt and I the moment we stepped into the store. Bob helped me pick out the perfect couch and coffee table. Sam was so sweet and moved coffee tables for me and helped finish the process of purchasing everything. I had such a great experience with them.

Devin went above and beyond to make sure I went with the best option for my space! Will definitely be back and seeing him again!

Bought sofa and recliner, which did not fit through the doorway, had to cancel order and Ashley refused to waive the $199 dollar delivery charge. Great customer service ☹️ Will not be shopping at Ashley going forward.

We just bought a new theater power recliner for Father's Day! It had everything he wanted especially in the beautiful gray color to match our living room. Just gorgeous! Go see Bryson Lassiter our amazing sales consultant. He was so hospitable like we were in his house! Thank you for making our day!

Very nice sales person give all the friendly details about our needs of furniture And serve green tea to us that's we really appreciate thanx Ashley furniture people 😀 😊

Jay was wonderful to work with , he was patient and knowledgeable, took the time to explain the individual features of each couch, asked pertinent questions and made good suggestions .

Devin was extremely helpful. He showed us several different options and explained the detail of each model to help us find the perfect fit for our budget and living space. Would definitely recommend working with him at Ashley Furniture to furnish your home!

Devin was absolutely amazing! He helped us find exactly what we were looking for.

Great service and wonderful salesmen giving us exactly what we need for our new home!

Had a wonderful experience with our salesman Bryson while shopping for an end table for my daughters room. Had a specific piece, size and color we wanted, and he was beyond helpful. Very polite, professional and could answer all our questions. His coworkers were also very friendly. Also didn’t hurt that we don’t have to wait 6-8 weeks for this piece! Very positive experience shopping at this store.

At first when i went to see the furniture i was treated amazingly by sky and Benji they treated us like royalty as the next day when i pick up my items i was treated so bad and even felt the racist comments towards my dad because hes english is not that good they made us felt so unwelcome and they only helped us by opening the door when i was told the day before they was going to help us load everything on the truck! I guess dont do pick up on the store they treat you different after they got money from you

Great service. Wonderful salesman. Very accomodating in our quest to match up couches with our tables and chairs.

Bryson was incredibly patient, helpful & very professional. Devin was attentive & also very helpful. We enjoyed doing business with both of them. I love our new coffee table set from Ashley!!

Very friendly and knowledgeable of their product

Great customer service and friendly staff. Benji was awesome and we actually got good deals here for quality items. Looking forward to receiving all of our furniture soon!

Devin is the best ! Patient, knowledgeable and absolutely knows his stuff ! Highly recommended.

Our salesperson Brison - was very helpful, informative- listened to want we were looking for and found us a selection of items that we purchased from. He was was very comfortable to deal with.

Devin was absolutely amazing. He was so helpful and patient. We couldn’t have asked for a better sales person

We shopped at this Farmingdale’s Ashley bedroom furniture. We had our child to test the comfort level on some of mattresses. Even though we like an online bed from another merchant better, we preferred to purchase a mattress that our child had actually tested. So, we showed the detail online specification of a bed to an Ashley’s sale person Ahmet there, and asked him to select a mattress thickness that would make the final bed height to be about 25-26 inches. He eventually selected and sold us a $663.99 mattress. Note this itemized receipt they provided to us only had model number without detail description of any item. Our total purchase of all the furnitures from this Ashley was about $9000. When Ashley delivered our furnitures, we still did not have the bed from the online merchant and still did not know the mattress selected would make a bed height of 30 inches. Soon after our bed arrived, we complaint this situation to Ashley. Both the Farmingdale store staffs and call center operators claimed once the item is delivered, there would be no exchange or return. We expressed this situation was solely due to a mattress selection mistake (intention or not) from Ashley staff that did not match our request. The sale would not even took place if it would not be its staff’s mistake. Furthermore, a 30 inches bed would be for a tall adult, not a child. This sale person certainly aware this is for a child. Our child’s foot does not even touch the floor if sit on the bed side. Safety would be a major concern to use this mattress for the child. Under a bed time condition, twisting an ankle is a real possibility for child who may not be so awake trying to go to bathroom in the dark. We asked both the Farmingdale store and call center to take responsibility of this sale, which was clearly misled by a staff before the sale even took place. It has been about a week that the store including operation lead Amaar and call center routed us back and forth, not answered our calls, hang up our calls. At one point, we requested to discuss this with a manager on the call center and reached a person name Uriel, who we discussed this situation for over an hour, and he said would reach back to us in 48 hours following the call. Of course, he never did. Another phone operator of a subsequent call told us there is no such person. Regardless of whether this is avoidance tactic, the operation at Ashley is full of inconsistency. In summary, Ashley staffs use the argument that once deliver, there is no return or exchange. It has never addressed the responsibility misleading sale and mistake by Ashley and its staffs that those places even before the sale, especially clear disregard customer request: specification of 25-26 inches bed height. Furthermore, it disregards customer and child’s safety consideration: 30 inches bed is too high for a child.

Wonderful experience at Ashley’s!! Friendly staff. Everyone was extremely helpful and answered all of our questions!

Great customer service, they make me feel like home, And the princess A+

Wonderful working with Devin, He was very helpful.

Great customer service from Kyvon! Thank you for treating us like family.

I had a great experience here. Jill was extremely helpful and took her time to help me pick out our bedroom set! I will def come back here for the rest of my furniture.

Came into Ashley’s looking for a new couch for my apartment and was greeted by Devin. He was so helpful, listened to my concerns and was able to answer all my questions! If you stop by ask for Devin, 10/10 recommend!

The service was excellent!!!! Samantha is the best! Very knowledgeable, patient, and extremely helpful! Our experience was the best. Thank you for making this such an awesome time!!

Very friendly!

Great people and great customer experience!

This is the second time we’ve ordered furniture from this store and I’m very happy with service and quality. Charlie and Devin helped us in the store, and found us the right furniture and best deals!

Jill was exceptional with us. She explained everything in full detail answered all our questions. She was very patient and understanding with our changes. I love Ashley furniture always buy my furniture there. Jill made the experience all that much better.

My experience was amazing with Ashley’s furniture . Jill Marie was absolutely helpful , since we walked in she was very polite & helped us get exactly what we were looking . Totally recommend this place . We went to 10 different stores and i can asure you this was the best option of all of them .

We were greeted by Rose who never pressured us, showed us options, and was very patient. Rose has a great sense of humor, and through our conversations we found that we had many things in common. We had purchased from Ashley before and certainly because of the experience today, we will come back.

Store was beautiful and clean sales members were helpful and fun to talk with our saleman was bengie very very helpful and kind highly recommended

Have been buying everything from Ashley for years. The salesmanship is ideal and the Furniture is always quality would recommend any day. Bengie is a wonder to work with.

Great selection and salesman

We went to Ashley Furniture in Farmingdale.Charlie help me first and I took my husband in so he can see furniture I pick .It went so well and smooth with him . He was so patient with us and so the manager

My daughter and I purchased a good amount of furniture tonight at Ashley with Rose. She is an absolute pleasure to deal with!! The best experience in a store with sales people ever :) Mike at the Ashley outlet, who also helped us, was very nice & helpful as well. Joe R the manager at Ashley super nice guy! Thank you very much! :)

Very helpful and courteous. Happy with service

By far one of the best shopping experiences I’ve ever had! The entire team was phenomenal. Perfect combination of professional, friendly and dashes of fun! I was greeted and welcomed by Justin (who has the most luxurious hair ever), Bengie (exceptionally organized and meticulous), Lord Commander (Joe, the manager great movie Knowledge and customer care) — Fred and Rashida—- y’all rock out too! Wonderful Wonderful Experience. You cannot go wrong visiting this Ashley’s location.

Tony was super helpful with explaining all our options with the couch we wanted ! Glad we stopped in Ashley’s

My Salesman Fred was delightful & helpful ! Even though he was new at this he made me feel like he was doing this forever. Rose was also very sweet & helpful & the 2 of them are assets to your organization! Keep up the good work guys !!

Excellent

My trusted advisor was awesome! My wife and I felt a strange closeness to the trusted advisor. The knowledge , presentation, and charisma were amazing. I will only ever do business with this advisor in the future.

Benjie was great! Gave us our space to browse but had all the information we needed. He was upfront and honest and will come back.

Rose was exceptional. She provided service with a smile, genuine care and absolute professionalism.

We had a great experience here at Ashley, Tony was an incredible seller he gave us plenty of time to look around and help us for the best choice . Totally recommend him when you walk in !! Thanks again can’t wait for our delivery and have a great sleep in our new bedroom set !!

It was a great experience working with Bengi. He was professional, extremely helpful and went through the entire order step by step.. He worked very hard to help me find exactly what I needed.

Tony was beyond amazing! My boyfriend and I walked into Ashley’s with an idea of what we wanted but thanks to Tony we walked away with the perfect couch, ottoman and TV stand for our apartment and our budget. If you’re looking for someone patient, knowledgeable and all around a good guy, we highly recommend Tony.

Had a great experience here especially after just coming from Raymour and Flannigan. Our sales rep DEVIN is the best!!!! He not only helped us pick a couch but his style ideas helped us see it better and helped our process!!! He’s knowledgeable patient and doesnt breathe down your back like he needs to get a sale made!!!! We will be coming back simply because of DEVIN and how pleasant, patient and professional he was!!!!

High price nothing that I wanted

it was an awesome experience. they were with us for hours. ask for joseph when you go there

Thank you too Joseph at Ashley’s furniture in farmingdale for helping my boyfriend and I finding the perfect furniture for us!!! Super helpful and was very patient with us! Thank you so much!!!

Devin Bernard helped us pick out living room furniture at the Farmingdale, NY location. Very attentive and friendly. Highly recommended.

Joseph Hampton was our sales person. Greeted us at the door, was very knowledgeable about everything and made our experience a pleasant one.

Just purchased a dining room set from Ashley’s in Farmingdale. The two salesman that helped us were Tony and Benji. A great experience. Both were kind and very informative. Thanks to both!

Good experience but they did not have what I ordered in stock. The salesman was excellent and price matched what I bought with the online price

Good deals and great service from JR who helped us purchase our new couch.

Very pleasant and knowledgeable, made the process very easy

Tony was amazing to work with and very patient. Sam in ops made it as simple as possible also.

Shopping here was a fantastic experience. The knowledge, and guidance they offer is unparalleled. I had the pleasure of being assisted by J.R. You could tell right away that it wasn’t just about a sale, but making sure that we got exactly what I was looking for and to make sure that it was within budget. J.R. knew we just moved into a new apartment, and gifted us a bottle of champagne to celebrate. I wish I could give a 10 star rating!

I had an amazing experience with Big Chris. His transparency and accommodations were impeccable.

Joseph was a great help. Highly recommend!

AJ & Charlie we’re very accommodating and knowledgeable

AJ and JR were extremely attentive and helpful (without being pushy!) from the moment I walked in. They shared recommendations, but did not “oversell” - they were patient and informative and made me feel extremely accommodated and comfortable with my purchases. All around spectacular service!!

Nadira was fantastic

We worked with Devon Bernard & he couldn’t be nicer & more helpful to us!! We had a problem with our first order & he made sure it was straightened out no questions ask!! I highly recommend anyone that goes to Ashley ask for Devon!! TYSM again for all your help!!

Very helpful, fast and knowledgeable service. Special thanks to Bengi at the farmingdale home store location for your patience and help with our purchase.

We had the best experience with Rose! She sat with us to understand and encourage our vision for our new lake house in PA. She was not too pushy and really was doing her best to find the pieces of our dream home while getting a great price. We will definitely be working with her to furnish our basement next!

Natasha was extremely helpful and friendly making it a very nice experience purchasing my shelf, end table and lamp!

My mother and I had a great experience shopping for a new bed and mattress. Our sales associate, Bengie, gave great recommendations based on what we were looking for. He was very friendly and knowledgeable of the store products. Chris was also extremely helpful in our choosing of a new mattress. With just a few questions, he was able to recommend solid options and we landed on the best one to match my mother’s needs. After a poor experience at another Ashley location a couple of years ago we were very reluctant to shop here, but Bengie and Chris made it a stress free and enjoyable experience. I will definitely be returning for future purchases.

Sales rep at showroom very knowledgeable, told him what we needed and knew exactly what to show us, price was good and delivery was excellent, we will definitely shop here again

Anthony and another gentleman were amazing never felt pushed or rushed made my experience a good one the delivery drivers were Very patient and delivery was fast and set up was faster

Best place to get what you need ! Great customer service.

Everyone working here was super kind and accommodating, knowledgeable and the experience was a positive one!

Rose helped my wife and I choose the right bed for our youngest daughter. Very friendly service and no unnecessary pressure allowing us to make the purchasing option that made the most sense for our budget. I would recommend to anyone.

Come in and ask for BIG CHRIS!! He was incredible! Great customer service from beginning to the end! We walked out with all the furniture we needed!! Will come back!

Big Chris took Great care of us. Great customer service, very Honest.👍🏽👍🏽

Fast and easy transaction! Devin is great!

Big Chris was a pleasure to work with!

Rose, Tony and Big Chris went above and beyond to help me visualize my space. They mapped out the floor plan and moved the furniture so I could see how it would fit in my home. They even searched the store until we found the perfect pillows to compliment the couches. And Chris and Natasha made the pickup go smoothly.

We bought a gorgeous and super comfortable couch today after much research from Big Chris in Farmingdale! He listened to our wishes and helped us compromise to get what we both wanted.

Our sales person Richard is very knowledgeable friendly and helpful Customer service is outstanding

Had a wonderful experience at Ashley with salesman Big Chris! He is very knowledgeable and honest. He works with you and your needs and will make sure you are nothing more than happy!

AJ was very patient and not pushy at all! He was very helpful so I bought a bedroom set from him .

We visited the store on 11/11 and dealt with both Benjamin and his manager. We walked out purchasing sofa, mattress and adjustable base totaling about $16k. When we got home and did some homework, it turns out their online price and their competitors were less meanwhile he said the Tempur pricing is same all over. I called the next day and spoke with the manager and I questioned why the adjustable bases were $200 more. He gave some excuse that it’s 2.0 newer model and made from eucalyptus wood which was all lies. I called directly Tempur pedic and they confirmed no such thing. They gave me a hard time to cancel the sale but after numerous calls, they said they would. I was already partially charged on my credit card and until now, almost a month later, still not refunded.

Rose was great today . She help me pick out what I was looking for. Thank you so much

My delivery came on time. But my table came damaged. Need to wait around another day for a new table.

I had the best experience at Ashley furniture from beginning to end. Natasha was an excellent saleswoman and listened to all my needs and guided me to my new purchases. The delivery was a few hours earlier than anticipated but I was happy about that. The delivery men were fast, efficient and respectful of my home and new furniture at all times. I will be purchasing more furniture from Ashley in the future.

My name is John Caltagirone, I came in your store looking for a sofa, chair. I met Big Chris. I walked out with a complete living room set. I had the greatest experience I’ve ever had , shopping for anything. This gentleman is an incredible human being! Took his time explaining, in detail. He’s an extremely proud employee. I wish he also sold real estate, and autos. I will be back for other rooms. Also the here was Ammar, and Josh. Both extremely helpful employees. You should definitely recognize them all. And thank you for the opportunity to experience them .

Big Chris was very helpful in showing me my options while shopping for a new bedroom set. He was very knowledgeable in the products and I was able to find exactly what I was looking for.

Great experience, working with Joe V. was great. He is very professional and helped me out with all my furniture needs! Highly recommend!

They are so professional and knowledgeable.

My original interaction was very pleasant. My delivery came in two separate orders and the first piece was damaged and it took several phone calls and a letter to the president to make it right. I love the furniture and the second half of the delivery went better than expected

Natasha from the farmingdale showroom was very nice, but now i see it was all for show and to make a sale for commission. I will never purchase anything from Ashley's furniture again. This was my first and last time buying. I was told lots of lies at the moment of the purchase, one thing I stressed about was the cleaning or maintenance of the furniture, i was told to purchase a 5 yr "maintenance plan" which i stupidly did, when i needed maintenance, the story was diffrent, non existing plan. I wasted over $10,000 in furniture, and the customer service is really horrible. The delivery guys broke one of my walls, and a piece of furniture was cracked. Customer service will give you hell to fix any problem even when I purchased expensive insurance. I also had issues with my couches, which are still not resolved.

Went in to purchase a painting off the wall that I had seen while in shopping with my sister a few weeks ago. Tony recognized us right away and could not have been more helpful, even going to the back to find it since it was no longer hanging and they weren’t sure if they still had it. He quickly found it and made the purchase as easy as possible. Such a warm, kind, friendly salesperson with no pressure either time! Will definitely use Ashley Furniture- Farmingdale for future furniture and home decor purchases!

Salesman Anthony was great, thanks!

Anthony Barrett found us a beautiful bedroom set. Not only is he really nice...He is extremely knowledgeable. He wasn't pushy at all, and told us to take our time looking. About 2 weeks after purchasing the set, the price went down. I called Anthony and he did a price adjustment which saved us $1,400! I definitely recommend Ashley furniture. Great quality, competitive prices. Will definitely be back!

I Worked with Christ and Ammar the ops lead at the Ashley store in Farmingdale New Your. The process was seem less and there attentive approach put my mind at ease. I will definitely be shopping at Ashley in the near future.

My wife and I went to Ashley Furniture to look for a Dining Room Set with Server. AJ Was extremely helpful and new his stuff. We purchased our set on Friday and it’s being delivered on Tuesday. Highly recommend Ashley Furniture. Thank you AJ for everything.

Good attentive sales representatives. Helped us out gave us options.

Such an amazing store! Great selection. Devin was so amazing! Extremely helpful and knowledgeable.

Mr Ahmet help me and wife get a couch. It's hard to sell my wife Anything We haven't bought a couch in over 5 years And Mr. Ahmet Got her to buy a couch Praise the Lord he needs a raise

Bobby and Benji were amazing. They made the experience so much fun and were extremely knowledgeable!

Big Chris was very knowledgeable about the products we were looking for and also provided his personal insights.

We had a great experience with Big Chris. He was patient and extremely helpful especially after two days of browsing. Appreciated the assistance.

Devin was very helpful and thoughtful the entire experience. I’m so excited to receive my bedset!!!

Big Chris and Teresa were fantastic! Both were very knowledgeable and helped us pick the perfect pieces for our space.

Awesome pleasant staff. Tony was excellent and really went out of his way to help my parents. Fantastic store.

Natasha was excellent friendly and knowledgeable....a pleasure

That was great experience with this store and thanks AHMET because he made my day perfect , his hospitality was great and very helpful , honestly I was not buy anything just I was going hangout my off day , but after meet with Ahmet I bought beautiful sectional for my living room and gorgeous bedroom set for my bedroom. It was I’ll about his personality and his talent :) , so anyway thanks to store and AHMET.

The person that helped me was Big Chris, great sense of humor very descriptive and informative with the information he shared with me. I left with all my wants & needs fulfilled for a great night's sleep.

Amazing customer service. Big Chris made my mattress shopping experience an unforgettable one. Highy recommended him for all your purchases. Go see Big Chris he'll get you what you need.

I just found the perfect furniture for my newly renovated Master bedroom! Great service from Ashley!!

Benji was & has been amazing throughout this entire process! from sitting back and letting us do our thing, to sharing his ideas & vision for us & to dealing with all my crazy back and forth requests! he even reached out to us the morning of our closing to congratulate us before we came in to buy our set! great customer service, would 100% recommend this location and asking for Benji when it comes to your furniture needs!

Devin the sales person actually listened to us and helped us pick the perfect furniture that will fit in the space. He gave us options and actually listened and was very very helpful. So very glad he said hello to us when we walked in.

Very good

This was the second time we purchased furniture from Ashley. Thomas helped us last time and was incredibly professional, knowledgable and honest. When it was time to purchase bedroom furniture there was no question. Thanks

Thank you so much Benjamin and Devin , very friendly, polite and trusted people, they took all the time to show me what I need and what I want for my new home, I would highly recommend going to see these guys.

Devin was very helpful and knowledgeable. Great atmosphere. All staff were very welcoming and pleasant.

Tiny Tom helped us to buy a dining room and bedroom set and he was great. Who knew furniture shopping could be so funny, he made us laugh a lot! Tom was very informative and made sure we were confident in our purchase before finalizing. Tom did not pressure us and made sure we did what was best for us. He really personalized our experience and made sure we got the best deal possible. He is very thorough. Looking forward to meeting with Tom again to buy our future furniture!

Very easy to deal with, delivery was quick and safe handling of my furniture made a pleasant experience.

Awesome customer service. Dennis was awesome. Helped me find what I was looking for and was patient

I was welcomed and left respectfully alone while I looked around. They all acknowledged me, and I felt welcome. Their product was good, plenty to choose from, with lots of ideas. Prices seemed reasonable.

I stopped in today to start my search for living room furniture. I dealt with a wonderful, knowledgeable sales person, Benji. He was extremely helpful and accommodating, without being pushy. My first visit to Ashley and I hope to be back. Thank you Benji for your time and all your help!! Terry M.

Chris was great to work with. No pressure, he made. It easy to purchase the Dining room.

My experience was with Devin at the Farmingdale, NY store. What an absolutely professional gentleman he was. Greeted us with a simple hello - He was not pushy - He was not cocky or clinging as some sales people are. He knew his inventory. Knew the showroom. Knew what I wanted after carefully listening to me & I thoroughly enjoyed working with him. He was honest in trying to get me the best couch at the best price. I will be back just because of him. Plus the showroom was clean & set up nicely.

Tom was a great help and very pleasant to deal with.

Today I was looking for new couches and I was approached by a gentleman named Tiny Tom. He was very helpful and very intuitive to my needs. I appreciate the time and effort he put into my purchase. I would be definitely doing business again at Ashley's furniture especially with Tom.

Es una buena tienda de muebles de calidad. me encanta la atención al cliente es buena estoy satisfecha de mis muebles de Ashley

It was such a pleasure working with Natasha today. She was so knowledgeable and she was able to answer all of our questions. We can’t wait to receive our new couches and bedroom set. Thank you Natasha for making this such an easy process!!

Just finished shopping at ashleys and Thomas was very helpful. He is very knowledgeable and answered all our questions. We are extremely happy with our experience and cant wait for our new couch and love seat to get delivered.

Dennis was wonderful! He took the time to let me explore the options that I wanted. He didn’t try to push me into something I didn’t want. I got to try an adjustable bed for the first time. He walked us through the store. He gets to know his customers and what would be best for you. Since it was my first time buying a bedroom set, He explained everything to us.

I had the pleasure of meeting Big Chris who helped me purchase a few pieces of furniture at the Farmingdale NY location. He was patient and listened to all my furniture requirements. He offered his professional advice and was friendly throughout the entire experience. He offered savings where. I would recommend anyone looking to purchase furniture at the Ashley’s Farmingdale location to ask for Big Chris. 100 % satisfied with the customer service experience!!

Devin did an excellent job helping me choose the right piece of furniture for my house. He staged it for me so that I could determine if it would fit well in my space. He was professional and did a wonderful job.

Can't say enough about our salesperson, Anthony and the pleasant experience we had dealing with him at Ashley Furniture in Farmingdale. He was absolutely fabulous, knowledgeable & courteous. Only issue was that he kept asking if we wanted something to drink. We finally took a water so he would stop asking. 😄😄😄 We purchased 2 outdoor sets and he knew everything we asked about. Delivery was also awesome. It was 2 gentlemen and they were great also. Came 1 hour into our scheduled time and they put all the pieces exactly where we wanted them to go. Very pleasant experience we had with Anthony at the store and the delivery people. Good job everyone.

Excellent service from salesperson as well as delivery person. Nice selection of furniture throughout the store. Professional all around.

Devin was super helpful, knowledgeable and really got me sorted for my first apartment!

AJ’s the best very helpful whole staff very welcoming

Tom was a pleasant, knowledgeable, and informative sales rep. He was extremely helpful and satisfied our purchase decision. We will continue to buy items from Ashley Furniture based on this experience.

Anthony was such a great help finding me a sleeper sectional for my new apartment. We were in and out so fast and he was so knowledgeable, friendly, and professional. Thanks Anthony!

Anthony was professional and a pleasure to work with. Didn't buy, but will come back.

Tom is such a kind, considerate and helpful associate! If you tell him what you want he won’t show you things to get you to over spent. Great to talk to and an amazing associate!

Great experience we had. Benji and Anthony helped us a lot with our needs and concern. They made us feel comfortable and at ease. I highly recommend Ashley furniture

Benji was so helpful! Very knowledgeable, walked me through everything, explained everything thoroughly and helped me easily make the best furniture decisions to suit my needs!!!

Come here don’t go to Bob’s! Ask for Mike!

Benji is by far top notch! He was pleasant, easy going, let me shop around without hovering!! He made my first couch experience seamless! Thanks Benji :)

Horrible company DO NOT PURCHASE FROM THEM. Customer service is horrendous. Jessica from the Farmingdale screwed up my order and refuse to take ownership.

Tom is the MAN!! go see him for whatever home furnishings you may need!!

Aj was very attentive and listened to what we wanted.

Fair prices and super delivery service

dennis was great he listened and had a good sense of what i wanted i didnt feel pushed

Tom was awesome! Thank you!!! We’ll be back!

Our sales person Devin was very helpful and attentive to our needs. Everything was in stock and delivered in less than a week.

Best Experience purchasing a couch. It was easy and stress free. I will definitely be back for more future purchases.

I had a great shopping experience. I found Dennis to be helpful but not pushy and I love my new kitchen set.

Got a great deal on a living room piece. The salesman was professional and extremely patient. The deliver team was on time and very pleasant. I will definitely recommend the Farmingdale location.

Anthony and Big Chris were a pleasure to work with. Seamless process and very transparent. Would go back again!

Great experience with salesperson in the showroom. Devin listened to our needs and helped us make the best decision for us. Delivery was a breeze. The team provided the ETA and arrived on time. Quick setup and cleanup.

From the moment we walked in Bobby greeted us with a smile. He made us feel like family. There was no pushy salesman lingo, just a nice honest and extremely helpful person, who made us comfortable with our purchases. Bobby took the time to explain everything we needed and wanted to know from soup to nuts on what we were purchasing. We walked away with the comfort knowing we had Ashley quality furniture coming into our home. He stayed in contact with us throughout the process and beyond! If you are looking to furnish your home or office I highly recommend you go to Ashley, and be sure to ask for Bobby (Robert Kampfer). You won’t be disappointed!

Big chris was the bomb. So funny, helpful and knowledgeable. What a great experience buying a couch!

I recently purchased a dining room set at Ashley Furniture in Farmingdale. I had the pleasure of working with AJ who was very helpful and knowledgeable in helping me select and order my set. Thanks AJ! The store itself has a very nice selection of all types of furniture with reasonable prices and quick delivery.

Chris went above and beyond for us at the Farmingdale store helping us resolve a delivery issue. We appreciate his care and attentiveness and helping us find a resolution. Highly recommend this store and the courteous staff that is there and attentive for all your needs! Thanks again Chris!

I went to Ashley's Furniture and had the most pleasant furniture shopping experience! I was greeted by Tevin as soon as I walked in. I told Tevin an idea of what I was looking for and his recommendations were perfect. Tevin was very friendly, professional, knowledgeable and patient! I am so indecisive, but Tevin continued to show me options until I was finally able to decide on what I wanted to purchase. Tevin was never a "pushy salesman". He helped find the pieces to make the perfect setup for my home. Once Tevin completed my order, the General manager Daryl discussed the costs. He was very friendly, professional, explained everything and told me my options. I highly recommend Ashley's Furniture in Farmingdale, and if you go, ask for Tevin! You won't be disappointed.

A lot of choices to choose from and the prices are responsible.

Salesman make me cringe but thomas was awesome he introduced himself with a joke which was funny ,he told us about his pup got to know actually get to know him , he was awesome from start to finish i told him exactly what i wanted the second i walked in, he knew exactly what to show me .There was no pressure to buy anything, I highly recommend ashleys and ASK FOR THOMAS you won't be disappointed

Our salesperson Thomas Logan was amazing. He listened to everything we were looking for and showed my wife and I exactly what we were looking for and made our buying experience very relaxed and hassle free. I will definitely recommend him and ashley for your furniture needs. I will definitely be back in the future.

Terrible customer service. I've spent 2 months trying to cancel an order that arrived damaged twice. I was told they handled it, but I never saw the refund or credit to my account balance. Called again and they said it's officially canceled and it's out of their hands now so the refund is not their responsibility anymore. I called synchrony who we are financing through, and they never received the cancellation. Now we have to file a dispute. Absolutely horrific experience.

Tevin is Awsome has a great eye to find exactly what you are looking for. Manager Daryl was great in finding the best deal for us can’t go wrong with this team.

Big Chris at Ashley Furniture located in a Farmingdale New York helped my disable mother find the perfect recliner lift chair for her special needs… The two delivery men were courteous and went above and beyond to accommodate the positioning of the recliner… This has been a pleasurable experience from Ashley’s showcase through out the delivery… Thank you Ashley Furniture…

Excellent experience at Ashley Homestore! Highly recommend to anyone who is looking for straight up honesty and good people like Anthony who helped us in every possible aspect. Quick shoutout to Kevin too who helped my wife and I pick a great mattress as well!

Great furniture and durable. Always get great service. Ask for Benjamin or Dennis. They are the BEST!!!

We are very happy with the service we received from the Ashley Homestore in Farmingdale, NY. Friendly, courteous, extremely helpful people working there. Especially Courtney Fraser who was so accommodating in helping us, as well as Tim. We made a purchase of an outdoor set, but wasn't crazy about the coffee table abd end table but Tim came over and showed us possible other selections and found something else that went perfectly with set. Courtney also let me know if any other sets came in to store to make sure we were completely satisfied with our first choice - which we were. Delivery was scheduled, service kept us up to date on when and time and it was great. They were actually a little early which was fine, men were friendly, courteous, neat. Whole experience was perfect. Thank you Courtney, Tim and Ashley Furniture. We will certainly recommend seeing you Courtney, and going to the Farmingdale Homestore.

Such an awesome experience with Big Chris at Ashley furniture in Farmingdale. He kept us laughing and laidback for the whole experience.

Martin and Chris were great!

Very helpful and professional customer service, from both, Malaja, and Benjamin, immediately entering the establishment. Made the process painless, and rather enjoyable. I would recommend anyone to purchase from here, and ask for them, to assist. You won't be disappointed.

Madeline and Anthony truly showed us world class Customer service. We just bought a new house and they created such a seamless process from our couch, bed, & mattress. They really did a great job to educate us about the features and benefits of each product and how it pertains to our personal preferences. Highly recommend both, defiantly ask for their service. Thank you guys!

horrible customer service what so ever... ordered our couch in march and its been delayed like three times. They told us the second part of the couch would come one week after the first part but it still hasnt come...nor have they notified us at all as if when its coming. Customer service is horrible !!! The delivery guys who put the first part of the couch together were asking for alcohol when they arrived at 10 AM. Just horrible . Do not purchase from here unless your ok with being given false info.

Awesome experience at Ashley of my daughter’s new beautiful bedroom set at affordable prices. Thank you. Ashley furniture

As soon as I walked into the store I was greeted with smiles and open arms it wasn't your typical sales experienc where as soon as you walk in they say hi what u want rush you through everything not here your greeted professionally offered a beverage they get to know you a little bit find out what it is your looking for and take there time finding you the perfect setup for what your looking for my salesman Timothy was beyond amazing he helped me custom make a sofa that would fit my small apartment and did it in a way where he saved me money and offered great finance options to fit my budget all you need is the measurements and pictures to help them out and he does the rest to make sure you are 100% satisfied with your purchase. If anyone is looking for a place for your furniture there is no Hassel no back and forth everything is centered to what u need just come see Timothy he will take care of you

I was helped by Kevin,super professional and made us feel just like at home....the young man was unbelievable, my wife was super happy with the purchase and the way Kevin paid attention to what we wanted...thank you for having professional like Kevin...regards Joe LeBron

what an excellent showroom and knowledgeable staff! Ben hi took the time to hear what we envisioned and showed us the perfect matches. A huge thanks to Big Chris too! You have made our new home perfect!

Marisa is super friendly and very knowledgeable.I will be purchasing my chair from her this week.

Big Chris from Farmingdale NY was extremely helpful! Courteous and pleasant! Love Ashley!

Malaga and Benji were very professional and informative. Highly recommend shopping with them.

AJ Staris was terrific, helpful and knowledgeable. It was a pleasure working with him.

Salesperson was very knowledgeable and helpful

Benji was such a great help and gave us an amazing furniture shopping experience. We will definitely ask for him the next time we come in!

Excellent experience dealing with salesman Anthony Williams. Friendly but not pushy ,I was in Saturday and back on Sunday. He answered all my questions and still let me take some time making my decision on the furniture.

Terrible customer service. After months of shopping for the proper furniture, my order came in incomplete and wrong color. It has be 2 months now and still have not got a call back from sales person. On a different order they shipped the incorrect bed frame and still 2 months later have not heard back from them. Sales people only attend to you when it comes down to a sale. I would not recommend this location. Also check pricing on their website. Store increases their list price to make more money. Once I showed them that their website showed a lower price, then they corrected the price, otherwise they would’ve made more money. I’ve given a few months to see if maybe someone would contact me to give us an update or correct our order, but sales person nor manager never reached out. Now I’m stuck paying for something that I didn’t not order and something that is incomplete and incorrect. Definitely not good customer service.

Lizzy in customer service went above and beyond to resolve an issue with my mattress, with the manufacturer, without me even asking. She is the true definition of what customer service should be. Thanks Lizzy. Even with the follow Up afterwards, it's been a complete 5 star experience from start to finish. Thanks Leyah and Marco..

Went to Ashley furniture in Farmingdale and it was great experience! Big Chris and Tom were super helpful and a joy to work with! Highly recommend this Ashley’s!!!

Madeline was an amazing associate. She helped us pick out a bed for my daughter and I loved how she asked her questions to figure out what her style was. I will definitely shop at Ashley again.

The store was very clean and all the staff were kind and welcoming. Willy and Kevin were very knowledgeable and made couch shopping an enjoyable experience.

Thank you Sami and Debon. Great customer service👍

Great experience working with Madeline at the Farmingdale Ashley location. She was very helpful.

Professional staff. Listened, discussed options, gave the best price.

Dennis was really knowledgeable and worked with us with the space that we had in our new home. He was a salesman/interior decorator. Went above and beyond to make sure we loved what we purchased. Never felt rushed or pushed during the entire process. Left here with a bedroom set, dining room set and living room set.

We went shopping at Ashley in Farmingdale and Sam was the salesperson that helped us. We couldn’t have been more satisfied as Sam was knowledgeable, personable and a huge help. My wife and I would highly recommend Sam to help you with all your needs. Thanks again Sam.

Bought a new couch for my apartment and Sam and Tim were the best! Very friendly and very helpful when coming to the purchase. We were undecided and they took the time to explain the different fabrics and comfort levels of the cushions. If you’re looking for some new furniture I would highly recommend going to see these guys. Shout out to Tim and Sam for the amazing customer service they provided.

Wow! Looking for a place to purchase furniture without feeling overwhelmed and pressured ? Ashley Furniture is the store!!! . It’s well maintained and what an amazing time we had! Big Chris and the Real Chris are the real deal here @Ashely Furniture Farmingdale, New York !!! They listened to what we were wanted without trying to add pressure! Wow 🤩 !!!we are truly excited and happy about our new furniture!!! Just look at God!!!! The competition couldn’t come close Raymour and Flanigan bye !way too much Pressure!!!!

Sam was very helpful and respectful. Highly recommended !!

Went to Ashley furniture today. Everyone was so helpful. Sam our sales rep was the best and answered all my questions.

Sam and Tim were wonderful and Sam was extremely helpful.

Martin and Benji were extremely helpful. They answered all our questions and made the process quick and easy.

Purchased our kitchen table with Sam and Devin. They were a pleasure to work with. Made the process super easy and quick. Very friendly and personable.

Jim at the Farmingdale, Long Island Ashley store was extremely knowledgeable, professional and friendly. It was a pleasure doing business with him. The delivery was on time. Great shopping experience.

Sam and Benji were very helpful and excited to show me furniture

Sam the person who attended was so nice and professional

The gentleman who helped us, Devin Bernard, was excellent. He really knew his stuff, was super friendly, and had us in and out.

Big Chris was extremely helpful and provided top notch customer service in helping us purchase our new dining room set.

Good collection and professional service. Sam helped us look around for furniture and was very courteous and helpful!!

Benji was very helpful and knowledgeable about all the products we asked about. He took his time and showed us so many different options. He made us feel like we were important. Thank you for all your help.

Dennis Shokrian was wonderful to work with. Extremely helpful and did not pressure us for the sale. Will work with him again.

Benjamin was terrific he helped me with everything I needed. Not only did I walk out completely satisfied but I will be going back for future furniture purchases and will be using Benji again !

Sam and Madeline were very helpful and processed my purchase quickly and efficiently. They answered all questions and explained the company policies perfectly. Looking forward to my furniture delivery!

Sam very nice person

Great experience. Sam was very helpful and courteous.

Devin was SUPERB!!! My experience at Ashley's started off mediocre until Devin took the initiative to help us in buying a mattress and a box board. He was attentive, tactful, and diligent to all my needs! He went above and beyond and introduced me to a whole new world of sleep! It's people with these types of skills that make me feel like a good neighbor instead of just a number! Thank you Ashley.

Beautiful place to buy home furniture a lot of cool variety and stuff available. Such a long range they jave with attentive staff. Wish you good luck in selling the stuff. I recommend buying from here. 👍

Sam was awesome and helped me figure out everything I needed

Benji was super helpful and professional. Very insightful and respectful. When we come back we hope to work with him! Thank you

Big Chris was very helpful and showed us exactly what we were looking for. I felt confident in ultimately purchasing a couch after having seen a few different options with Chris’s guidance and finding what was best for my family.

I’m not sure how this location or any have more then 1 star. I had the unfortunate experience of dealing with this location and the call center as well. I bought a couch for my new home and had it delivered January of 2021, by May of the same year my $6k couch was falling apart. They asked for a bunch of information and then crickets!! I finally got fed up and called over a month later they gave me the run around and I ended up selling the couch with the parts they finally send 4 months later. But we needed a couch…after searching, all we can find that we liked was from none other then Ashley. The sales person assured us this couch would be better and that we would have no delivery issues. We took partial delivery in December and we’re told the rest would be delivered mid January. We are now closing in on the end of December and NO COUCH!! Then I find the couch online for about $1k less now Im arguing just to get discounted on the pieces I got delivered!! Never again!!!

Great experience at Ashley Homestore in Farmingdale! If you head in make sure to ask for Big Chris, he’s the man. Was extremely helpful and did right by us. Great selection and lots of options to chose from. We will be back for more!

We had the pleasure of working with Big Chris! He was helpful, kind, and knowledgeable. And when it came time to make a purchase he saved us as much as possible.

It was a pleasure to have the assistance of Madeline in choosing the right bedroom furnitures for us and we appreciated her being so helpful and knowledgeable.

Jim in the Farmingdale Home store was so helpful and knowledgeable!

This Ahsley store is the worst furniture store I ever encounter. They sent the wrong item to me and when I called to let them know it was the wrong item, they gave me the run around (BIG TIME) After months of talking to about 20 different associates and calling the cooperate office It took almost 3 months to get a refund. They had the nerve to tell me they don't give refunds. They behavior was very appalling. I am disappointed that the largest Furniture distributor in the world treat consumers in this disrespectful manner.

Madeline gave us such a great attention great attitude and she made it such a pleasure easy and gave us great experience to shop there will be back for more furniture!!!!

Friendly staff and very helpful

Nice furniture. Did not purchase anything. Young lady was very nice and very informative.

Everyone was professional and friendly.

Today I visited Ashley store with my family to check out a set of bed and I made mr. Sam is was very helpful and professional. All of us love the way is treated us. Excellent customer service

Sam was great to work with!! Highly recommend

Best pricing. Most items in stock. ASK FOR TIM G !!

We had a great experience. The sales staff was very friendly, professional and helpful

The guys at Ashley are awesome. Tom and Big Chris were very professional and extremely helpful. I would recommend this store and their staff to anyone. Definitely shop here

Sam and Tim were amazing with my bedroom furniture purchase. Really helpful and considerate. Would highly recommend them and this store for purchases

Nice Sam thank you for the help… benjy also did a fabulous job… thank you giys

Big Chris was extremely helpful!

Knowledgeable, professional and courteous salesperson. Professional, clean and on-time Delivery !

Thomas Logan was an awesome sales associate!!

Benjamin was so helpful - I had to stage a whole house and he was very detail oriented and didn’t miss a thing!

Excellent experience 👏 Sam great salesperson very helpful and professional 👍...

Brought a recliner from Ashley after looking at their competitors. Store was well maintained and there was no pressure from the sale people that allowed you to browse and ask questions at your pace. After making purchase, delivery options were available. Delivery was quick and their delivery team very professional removing all packaging material. Highly recommend them for your home decor needs

Devin Bernard was our sales ambassador. He was polite, patient and knowledgeable. I felt valued as a customer. Thank you.

Anthony was a great! He helped me find what I needed and explained everything quick and easy. I don’t feel I overpaid for anything and I like the product I got.

Sam and Timothy made this experience very enjoyable and easy. Amazing people to work with.

Matthew welcomed us when we walked in and showed us our options. Sam, the design specialist, helped us pick out everything we needed for our new apartment. Her eye for designing and recognizing color pallets really made this experience soooo much easier. They add the items to the cart as you walk, and they even carried different pieces of furniture to make sure it matched another piece on the other side of the store. Thank you Matthew and Sam for making our home shopping experience easy and quick! Definitely come here before anywhere else!

Visited Ashley furniture today and had a fantastic experience. Sam & Ben both assisted us and were such a pleasure to sit down with. They listened to exactly what we wanted without trying to “sell” things to us. We left with purchasing beautiful furniture and couldn’t be happier. Would highly recommend Ashley Furniture and the two of them to anyone in the market looking.

Sam at Ashley’s Furniture in Farmingdale was such a tremendous help and wonderful to work with. He was patient enough to let me shop on my own which allowed me to purchase more items to match my new set. He was friendly and very informative, and I really appreciated his efforts.

Anthony is very professional and honest indicating what items were available. He also showed concern helping us looking for more details and information for us to decide our purchase. Great job Anthony.

Sam was extremely helpful, answered all my questions, showed me around the entire showroom in search of the product I had in mind.

Today I visited Ashley looking for a couch for my home in VT. Sam helped me so much. He was informative, took time and helped us narrow down our decision. Go see Sami

Sam and Anthony was very very helpful and patient they stayed after closing to get the furniture of our dreams.. we are so happy we highly recommend them thank you guys for everything!! :)

Sam was an excellent salesman

Everything was I stock ! Delivery when I wanted it !

We had a great experience with Sam picking out a sectional. Really appreciated his expertise and patience! Great price!

Sam was super helpful and made the process smooth and easy. Thank you!

Friendly attentive salesman and fast knowledgeable delivery

Sam was wonderful from the moment we walked in. He was knowledgeable in exactly what we were looking for. He was kind and personable. I would highly recommend him to anyone who is looking to purchase furniture.

Sam was extremely informative and easy to work with. Even though he is new to Ashley you could not tell in his performance.

We made a mattress purchase at Ashley Homestore's Farmingdale, NY location. When we purchased our $3,200 Tempurpedic mattress, we were advised by Daryl, the store manager, that the removal of our old mattress would be included. On the day of the delivery, we were told by the driver that there was nothing noted regarding the old mattress and that they would not remove it. My girlfriend attempted to contact Daryl at the store but he didn't return her call. I contacted customer service who advised me that they don't get involved in old mattress removal. The rep emailed him, but I still haven't heard from him. I was advised that Ashley will not rectify the problem because it is a store issue, not an issue with the company. So at this point, I'm stuck with an old mattress because of an incompetent individual that doesn't know the process.

Big Chris is friendly and takes his time with us. We have gone into the store several times, texted and called him and he has been able to promptly add to our order and give us updates.

I just bought a kitchen table and chair set Tom was my salesman he was great very knowledgeable and very pleasant I would highly recommend Ashley furniture store .

Sam our sales person was awesome! He was patient, helpful and very pleasant to work with. We bought two rooms of furniture we were so happy! Thank you.

Sam was very helpful and very good at his job

Thomas was extremely helpful with assisting us finding our mattress. I would recommend seeing him for an honest purchase.

Thomas very well spoken salesman’s and completely honest with us with the mattress

Chris from Farmingdale was very helpful and informative. He walked us through all of his inventory and helped us make sure we picked the perfect couch to fit our home. Highly recommended.

Edit: 09/18: After posting this review, Ashley finally followed up and replace my broken bench with an entirely new bench. It is a shame that it took so much work to get this fixed but they did in fact fix it so I moved the review up to 3 stars. Before you read below, check reviews on yelp, facebook or better yet, the Better Business Bureau's business profile, their google reviews are all from people immediately after purchase. Big Chris was the best! We had a quick, efficient and easy time ordering our dining room table. Revision 08/04: I stand by the experience we had being easy and quick, how ever over the past several months, Ashley furniture has left a really bad taste in my mouth. After about a month of use, one of the bars on my bench snapped. I reached out to Big Chris, he forwarded me to the Customer Service. We were bounced around for about a day and then finally got to someone. They agreed to send a replacement (Makes a lot of sense because we bought the care plan). This was February. We are now in August and still no bar to replace. So... If you want a quick and easy experience where you get beautiful furniture only to be able to not ever be able to sit on your furniture if it breaks, go ahead and shop here. Otherwise, I'd go with another manufacturer with a better supply chain and that doesn't continuously use COVID as an excuse.

I had an issue with my warranty and Dashawn was extremely helpful. If he didn’t know the answer, he asked if he could put me on hold to find out exactly what the next steps were. Dealing with clients myself, I truly love great customer service and in this day in age appreciate it so much more. He is amazing at his job and funny as well. Off Wednesday to order my couch. Thanks to him!

Big Chris was a huge help in picking out a bedroom set for my fiancé and I. He explained everything and provided us with options to fit our budget.

Predatory practices at melville NY store. Salesperson literally stalked us throughout the store. Also lied to us as to collection names and what was online as I was standing in front of the set I was inquiring about. Unprofessional trying to push us into a sale when we indicated we were just looking. New York lost over a $10,000 sale. But bye Felicia. Had a much better experience in Albemarle NC store.

Big Chris was a huge help and a great sales person. He knows exactly how to explain each piece of furniture to me. Will definitely be coming back for more furniture in the future!

Big Chris was phenomenal he went above and beyond to help me find everything I needed for my home definitely would recommend his service and will definitely be coming back to him every time!

Recently had my whole house redone and got all new furniture from Ashley. We saw a couch in the farmingdale location that we loved but wanted it in a different color. The sales person (Tyler) told us that it came in the grayish blue that we wanted but just didn’t have that color in the show room to show us. We went ahead and ordered the couch. The couch was delivered with no issues. Once we moved into our house a few months later the couch didn’t seem right. The cushions don’t stay fluffed and in good condition after sitting on it once. Every single day we have to take the couch apart and bang out the cushions to make it look decent. Few weeks ago we go back to Ashley to buy another piece of furniture. While we were there we sat on the couch that we had purchased and talked to the sales person that we were then dealing with for our other furniture. I questioned him about the couch and he informs me that our sales rep Tyler (who no longer works there) placed the order of the wrong couch! And he said that the couch that we originally wanted doesn’t even come in the gray that she said it came in! The sales person told us to call customer service and they would be able to help us. We called customer service and the lady said she wasn’t able to help us at all. Asked to speak to the manager (Nicole) and she was the nastiest person and would not help us in any way. I will not be purchasing any furniture from them anymore.

We had a wonderful experience at Ashley HomeStore. Sam and Anthony took amazing care of us. Sam went above and beyond to answer our questions and find us the perfect furniture for our needs. They even took us through a sleeping demonstration where they used sleep technology to assess our mattress needs! If you visit Ashley HomeStore be sure to ask for Sam!

I loved it, very good service, I treated myself, excellent employee sam

Person that helped us pick out our couch was very knowledgeable and great to work with. Ask for Kevin at the Ashley store in Farmingdale NY.

Thank you James Buckley For your time, knowledge & your patience

Great experience here. Big Chris was very accommodating, delightful, and personable. He made the purchasing of my grandmas living room set absolutely painless and enjoyable!

Excellent 🤝

They were great there . Benji helped us alot .he was amazing. Would recommend them.

I am replacing a large majority of furniture in my home and Dennis was very patient and knowledgeable of all the pieces. He and Anthony made what could have been very stressful a simple process. Arranging delivery was easy and I was able to choose a date that works for me. I did great with prices with the Black Friday sale! I will be returning to finish up my house!

Had a great experience. Nyasia was extreemly helpful and gave us a killer price. Really worked with us as did her manager. Very happy with the Ashley Store in Farmingdale.

We needed to furnish my sons new apartment. With the supply shortages, most stores could not deliver for months. Ashley had everything we wanted and could deliver in a week!!! We also got a great discount. Our salesman Jim was terrific. He took lots of time to understand what we needed and make suggestions to help us get exactly what worked best. We had a wonderful experience and will return again.

Great buying experience and delivery was quick and smooth!

Everyone at this location was a pleasure to work with. From Anthony to Big Tom, (sorry Big Chris) I know you said there could be only one big in the store lol. My wife and I were never pressured into purchasing anything. We were given time to look around and make a decision. We purchased two dresser eith a mirror and a chest for a great price. We loved the price so much that we added two night stands the next day. I highly recommend this store.

Excellent!!

Big Chris was amazing! Super personable and helpful! My husband and I have been to Ashley’s numerous times and this by far has been the most pleasant experience we have had. I will continue my recommendations for Ashley’s furniture store and I will definitely be recommending everyone to come down and work with Big Chris :)

Big Chris is the man to see when you come to Ashley. Made everything seamless and felt extremely comfortable working with him.

We found a great sofa ana a great ottoman at a great price

Just had an amazing experience at Ashley in Farmingdale with Bobby and Anthony. They were very informative, personable and helpful when buying bedroom furniture. It was an excellent experience. I would recommend them to anyone whose looking for furniture.

I recently bought my Mother and I new desks. I saw it on the website and went to the store to order which caused a little bit of confusion- which was explained and corrected immediately by Shaniqua. As for my mother's there was an issue which I had called about but was directed to the costumer service line. The gentlemen helping me honestly just made me more and more upset(not getting into too much detail). As I was getting in the car to come to the store in a very angry state. Shaniqua(I'm sorry if I misspelled it and I do not know her title is but if she in not some kind of manager they need to get on that.) called me back as she promised she would after the conversation that took place this morning about the confusion with my desk, heard my frustration, and asked me to come into the store. I walk in, she sits me down with a sales person who she already made aware of the situation, showed me some options, and we came up with something that made me appreciate the staff at Ashley's. Even after the confusion, even after the poor experience I had with costumer service, maybe not the exact desk I wanted but my momma is super happy about it and that's all I wanted. For Shaniqua I give my experience a 5 star, and would shop here again. Thank you for all you did today!

Devin was absolutely amazing ! One of the best sales experiences by far !

Devin is the man! So helpful and kind, a true gentleman ask for him you won’t regret it!

I had an amazing experience purchasing my 1st sofa set with big Chris. Thanks for making it easy and I am very happy I stopped by to shop.

Big Chris was absolutely amazing. This was my first time ever buying furniture and I was super anxious about the whole process. Chris made it so easy and even fun! He understood exactly what I was looking for and helped me narrow down which couch I wanted out of a million couches. Chris even changed his schedule to accommodate my difficult overnight hours. Highly recommend ! :)

Big Chris was great to work with! My husband and I were couch shopping and we were so glad we came into the Ashley home store. Chris made sure he got us the best deal and we didn’t feel like he was pushy with the sale (as a lot of people were when we were shopping around)! We will definitely be back to this store again.

After seeing numerous furniture stores I did not want to go into Ashley HomeStore but I am so glad that I did. I was in search of a bedroom set for my new home and looking for something extremely specific. I was not settling. Good thing I met Kevin and Big Chris. I am not an easy customer to deal with but they both had an immense amount of patience and complete knowledge of all of the furniture in stock and the future furniture that was coming in. I was extremely impressed by both of them. They were very attentive and listened to everything I wanted in a bedroom set. In the end they helped me pick a beautiful bedroom set for my new home. I did not think I would go home with anything today . Thank you Kevin and Big Chris! I appreciate all of your help! UPDATE : The Furniture that came was the wrong color and was denied. We now have to wait an estimated 5 months for the new set we picked out. Not that this is Kevins or Chris's fault but the company's fault 100%. I knew I should've stuck with my gut on this one. Every time I have dealt with Ashley Homestore there is an issue with something or another. I do have to say that Chris is doing the best he can to make this right for us. Thanks Chris.

Big Chris was knowledgeable and personable. He made us feel at ease selecting a couch and dining room set, intuitively understanding which styles and sizes to recommend. There were many choices and the showroom was a pleasure to browse.

Chris was wonderful and enjoyable to work with. Highly recommend.

Ahmet was amazing, super helpful and patient!

I worked with Chris, and he helped me pick out two rooms of furniture in a single visit. He’s very knowledgeable about what’s available and able to quickly learn what people are looking for.

Benji took his time with us and made sure we were getting exactly what we wanted at the best price! Had such a great experience shopping with him!!

I received my bedroom set today from Ashley's furniture in Farmingdale. Let me just say that I waited months for the delivery. The bed arrives with missing support legs and the headboard was completely WRONG, and specifically the headboard I repeatedly told my salesperson I DID NOT WANT. When speaking the customer service, they said to leave the bed there and they would order the support legs, although the bed should have been sent back as requested. The delivery men would not take the bed back. I am going to speak to my sales representative tomorrow and update this review accordingly. I have multiple items of proof including pictures and texts that i sent friends and family of the right head board, even though the SKU number was inputted incorrectly. I hope Ashleys will do the right thing, I do not want anything for free I just want the item I ordered and to be in a bed that is safe.

Anthony W was very friendly, funny, knowledgeable and kind. We had a wonderful experience with him. The delivery men were efficient, hard-working and cleaned up quickly. They brought a sectional sofa and queen bed set up three flights of narrow Brooklyn apartment building steps and handled it all in a friendly and professional way.

Very pushy sales representative

I went into Ashley furniture’s Farmingdale location and my experience was smooth from start to finish. I was introduced to Kevin & he showed me the exact furniture I described to him. I wanted a modern bedroom set that also made a statement and he found it! Big Chris was personable and super helpful. He did everything possible to get me the furniture, pricing & configuration I wanted. This all-star team definitely earned Ashley a forever customer.

My wife and I walked into Ashley Home Furniture looking for a sectional for our home that we purchased in December. We were instantly greeted by Big Chris at the door. He was very inviting right away, and wasn’t pushy about trying to help us. He let us explain our thoughts, and methodically showed us around the show room. Big Chris really built great rapport early on, and made the entire experience very enjoyable! If you are looking for a low-pressure, consultative, and fun furniture experience, make sure you go see Big Chris!

Had such a great experience here! The sales people Big Chris and Benji were so kind and professional. They did a great job of explaining all my options and made sure every part of the process was clear and easy to understand. I will definitely recommend to others!

Friendly staff not pushy at all easy buying experience great selection bought our bedroom and kitchen sets for new home easy as pie.

Nice, kind and helpful!

Farmingdale Store and the salesman Jim B was a superstar! I highly recommend having him help you! He’s amazing!

I'm purchasing my 1st home, and quite a few people suggested I go to Ashley for furniture because of the good quality. Shaneil and Benji were amazing and spent 3 hrs walking around the show room with me. Benji showed me the new sleep technology and found me the most perfect mattress for my sleeping needs. Shaneil was so sweet and listened to all my needs and wants. In the end, they helped me furnish my whole home. I'm very happy with my Ashley experience : )

Devin was so helpful, he even carried other tables and end tables over to the couch we wanted to purchase so we could see how they would look together- would definitely go back to him again. 😀

Big Chris made our shopping experience easy and painless. We would definitely recommend Ashley homestore and 100% recommend seeing Big Chris

Just bought a beautiful sectional perfect for our needs. Our salesperson Devin was extremely knowledgeable, showed us exactly what we wanted and never once did we feel pressured. A well deserved 5 stars. Thank you Devin!!

Chris is a great salesman. Helpful, well mannered and so informative and listened to exactly what I wanted

Big Chris is AWESOME when you come to Ashley he goes over and beyond and makes sure you come out with exactly what you need I would recommend him to everyone when you go to Ashley make sure you ask for BIG CHRIS he will get you everything you need and more!

I had such a great experience with Big Chris helping out my cousin and I. He went above and beyond to meet our needs and exercise a lot of patience with us. He was considerate of our situation and exceeded what we needed in being thoughtful of what he presented to us. If you come here ask for Big Chris!

Big Chris was very professional and helpful in our experience dealing with Ashley furniture. He spoke to my wife and I on his off hours, and was very informative throughout the entire process. After our experience with Chris, we highly recommend Ashley furniture to others.

Big Chris. wonderful. 10/10 experience!

Shaneil was attentive yet gave us space to look around freely. The delivery team was prompt, friendly and clean. Great experience from Ashley this and the last time I purchased from them.

I’m not the type of person to leave a bad review about a bussines but this people did something very wrong Scott and Elizabeth at the farmingdale long island store sold me a mattress for over $4000 knowing that they will not be able to honor the guarantee of 90 days I was living in New York and they sold me a mattress when I was moving to Orlando and had it delivered to my Orlando address knowing that by doing that I will have no guarantee and Ashley will not be able to guarantee the mattress nowAfter sleeping on this matter for over 3 months I cannot stand iit it is the worst experience and nobody is able to give me any answers now Im stuck! with a $4000 mattress and sleeping on the couch 😩😩😩

Great service. Devin was friendly, fun and especially helpful. Thank you!

Price gouging and Home Goods quality furniture. Look on Amazon for same furniture and much better prices plus free delivery and returns with Prime.

My sales person Devin offered great advise. Patient, during our decision making. Never any pressure. Good pricing. The furniture was delivered when it was supposed to. Overall great experience

We had Devin as our furniture consultant. My mother and I came in looking for a new powered recliner for my father. He made the process seamless. We noted that the recliner was cheaper on their website as well as the associated 5 year protection plan. He was quick to reassure us that the store would price match the website and we were sold. Overall he gave us a great experience and we will definitely be back for other furniture needs!

Chris Knight from the Farmingdale store is the most patient salesperson I have ever dealt with. He listened to our needs and worked with us to get us what we needed. I will definitely do business with Ashley again and especially with Chris. Thank you !!

Devin was very professional, knowledgeable and courteous. He made finding the perfect pieces for our new home so easy! Devin was able to give insight on our place and how we could use our space in a manner that not only looked appealing but felt amazing.

THIS PLACE DESERVES A NEGATIVE RATING . I HAVE PURCHASED A COUCH MONTHS AGO 5 MONTHS TO BE EXACT AND ALL NEW DELAYS EVERYDAY. DO NOT BUY ANYTHING HERE IT WILL NEVER BE DELIVERED.

Devin and Big Chris were amazing! They assisted me in financing my bedroom set and we’re very attentive. They were also able to answer any questions I had.

Had the best experience purchasing my daughter's bedroom set because "Big" Chris made the process so easy and pleasant. He was an immense help and was patient. Gave me a great deal and showed me excellent customer service. 👌

Big Chris was super helpful. He was so patient with my mother and I (which takes a lot). He took time to explain everything, and made sure we left the store completely satisfied. Give him a rise becase he derserves it.Thank you Chris!

Big Chris was great! He was efficient and knowledgeable—which made the shopping experience easy.

What an incredible experience we had at this furniture store! Yes, that’s us testing out beds and our smiles say it all! I’ve never felt more relaxed shopping for furniture and our salesman Timothy was THE BOMB!!! He spent so much time with us going over every possible option. Moving into a new apartment has been so stressful and he helped relieve some of that stress by making our shopping experience not only fun but practical. He understood my budget and never pushed once for me to consider anything above what I was looking to spend. He helped me get a couch & new mattress and my friend a beautiful bench for her office. We had our children with us and he helped keep them entertained during our time there. As a single mom of three, I honestly didn’t think I’d be able to afford anything there and boy was I wrong. They have something for everyone there. I never really enjoyed shopping for furniture until this day. Thank you Timothy for being a kind & honest gentleman 🙏🏻 PROMOTE THIS GUY!!

Want to go and see John O’Connor and Ahmet they were absolutely wonderful made the difference in our shopping experience. Not pushy but knowledgeable and explained every detail. They are 100% the reason my husband and I became Ashley fans. Thank you John &Ahmet we appreciate the time you took to make our shopping experience so pleasant.

This place confirmed an order date for delivery we purchased followed by reconfirming the delivery date only to not show up. Then the warehouse states no record of a delivery date then corporate says oh yea we see the issue sorry we don’t even actually have the item and can’t tell you when it would be delivered. Corporate then states they can’t assist with anything to make it right and if you have further issues or want a refund go to the store to deal with it. Expect when you go online to get the phone for the store it connects you to corporate. Don’t shop here and don’t expect help as a professional furniture store

Couldn’t have had a better experience at Ashley’s Home Furniture with Big Chris, he’s a very outgoing, kind & caring guy. He’s definitely here to make sure you get what’s best for YOU & not one of those salesman looking out for his pockets. Highly recommend requesting him to show you around & help you pick out what’s best for your home!!

I had the best experience in store today! If you're looking for new furniture or something new to spice up your space Big Chris is the man for the job. Friendly, funny and real...thank you!!

Come to Ashley Homestore and received an amazing customer service from Big Chris. He was patient, a great communicator, and able to get you exactly what you need.

Came to Ashley Homestore and received amazing customer service from Big Chris. He goes the distance to meet your needs and make sure you go home with exactly what you need.

Big Chris was extremely helpful! Thank you so much for help! I had a great and wonderful experience at Ashley thanks to Big Chris!

I was expecting a delivery today for a paid in full purchase I made on Memorial Day. My original delivery date was Tuesday August 17th.....which I was willing to wait for. I called to confirm on August 13th only to be told that I do not have a delivery scheduled for the 17th! After a lengthy conversation....I agreed for delivery today, the 24th. I rushed to do my errands and put off others that needed to be done. I waited in the house till a reasonable time of 2pm. I called a service number and spoke to a woman only to be told that they rescheduled my delivery for September 3 or 4th! I asked how can they reschedule a delivery without my knowledge...was told a message was left for me 2 days ago. My reply was..."No, a phone call was not received nor was a message left." I then asked the question, "Why would I get a phone call rescheduling when I already received an email confirming my delivery date for today?" Her answer was the email was computer generated. So....I drive to the store, ask to speak to a manager who was not available because she was on lunch. Spoke to another woman who checked the computer and repeated the next delivery day would be in September. I asked for a refund. A man came over, he mentioned how my furniture is available but the people who put it together in my home are not. Not my problem... that is something that should have been worked out between them and I wanted the delivery and assembly today as promised/scheduled or a refund. Numerous apologies later....I received a refund. I am still without furniture and now have to look for something else and wait months again. Ashley is quick to take your money but after that....their communication with you is nil. To say I am not happy is an understate

We had the best experience on our first visit at Ashley Furniture. If you know what are you looking for, go and find Big Chris, he will make everything possible to get what you need and how you need it. Best first experience, we will definitely come back and purchase all our furniture from him for our house.

Chris was a pleasure to deal with, helped us out with everything we needed! Would only come back to Ashley to deal with him!

Great experience at Ashley furniture. We dealt with big Chris and he was very friendly helpful and honest. Excited for our new couch!

honestly, i do not know how this store full of scam on price got a 4.2 stars, oh, well, good luck to anyone who trying to buy from them.... just my own experience, their store price is about 20% higher than their online price, if you do not check and placed an order to sales at store, you will be paying higher than you should be... anyway, it is just my personal experience. i did not buy anything from Ashley, and even not that easy to get back a $100 deposit they asked me to put... if you going to buy from Ashley, just be extra careful....my comment is nothing about their quality, it is about the salesman in the store,

Big Chris was amazing and we are very happy with everything about our experience

We had a great buying experience. Very nice people, honest and not pushy or trying to up sell. See Jim B and Chris. We came here for bed room set and mattress and loved the way we picked out the mattress. Definitely recommend them.

BIG CHRIS & BENJI ARE THE MAN!! They made our furniture purchasing experience well worth it! I would recommend them a million times!! Thank you for making this experience a pleasant one!! We loveeee our furniture ! Thank you once again

Big Chris is the BEST! Took us in a half hour to store closing and welcomed us like the Prodigal’s son (and daughter). He was refreshing, honest and thoroughly knowledgeable. We purchased Bardarson 2-piece sectional with a chaise and matching ottoman in silver and are eagerly awaiting its arrival. Thank you so much to Big Chris and the Farmingdale Ashley HomeStore for helping us out!! We will absolutely be back!

Big Chris helped us out. He was fantastic

Beautiful Furniture, Horrible customer service!!!!!!!

Dennis was very helpful in assisting us to find pieces we loved. When we discovered a couch we wanted was back ordered, he found a very similar replacement that could be delivered when we needed it.

My salesman Tim provided me with excellent customer service and saw to it that I was happy with my purchase. The service was expeditious and courteous!

My sales person Big Chris was absolutely amazing and extremely professional it was a pleasure working with him and we will definitely be back

Great service

Ashley Homestore in Farmingdale was the best furniture shopping experience. Jada made us feel very comfortable while we were looking at bedroom sets. Everything in the store is a fair and reasonable price and they work with you to make sure you are happy. Ended up buying 5 pieces of bedroom furniture. They all look amazing and it is real quality wood. The set up was done in less then an hour and delivery of our furniture took 2 weeks. I would recommend going here before you look anywhere else!

Devin was fantastic- he gave us enough space to shop on our own and stayed extremely available with all questions we had. Most pleasant experience we had couch and recliner shopping!

Jackie was wonderful. Knowledgeable and helpful

My husband and I could not be more happy with our experience at Ashley Furniture in Farmingdale NY. Our Sales Advisor, Ahmet Ercen, was an absolute joy to deal with. This was a big purchase (for us) that we were making and he did LITERALLY everything he could to make us feel comfortable and show us every avenue that could be taken. He’s extremely knowledgeable which made it easy to make a decision on which mattress to buy(which is never something that is easy for me). He’s a straight shooter, but again, that made it very helpful in decision making. He has the patience of a saint and an absolutely wonderful demeanor! I cannot express enough how pleased we are with every choice we made. If you need anything, go and see him! I promise that you’ll be happy! I felt like I was chatting with an old friend, the entire time! Thank you, Ahmet; it was a pleasure! We’ll definitely be back!

I never expected to have such a great experience in buying furniture. We all know it can be tedious to buy furniture as well as confusing in my opinion. However BIG Chris has been an absolute gentleman, & every well knowledgeable and upfront on the hat will look best in your home space!!!!!!! HIGHLY RECOMMEND GO TO BIG CHRIS YOU WONT REGRET IT!!!!!!!!!

Nothing but good experiences here! We have furnished two bedrooms, our bar stools, and now a king-sized adjustable bed, and love them all! No regrets!

Was looking for a new bed and Big Chris was AMAZING. If you're looking for furniture ask for him. He was helpful, knowledgeable, and patient while we made our choices. I also hear his chai latte's are 🔥

2 words...Big Chris. He’s the man. Great guy. Super helpful. Super straight forward. Super funny.

Big Chris and Darrel did an amazing job helping and steering us in the right direction! This was our first time buying furniture and answered any and all questions we had! Also can’t forget the best chai lattes around!

Furniture shopping made easy! The selection and availability of furniture was excellent, and Big Chris was such a pleasure to work with and so helpful! We will definitely be back.

Met Benjamin at Ashley Home Store in Farmingdale and he was a delight. He helped us with all of our needs even though he knew he could not make the sale as we needed the furniture shipped to Florida. It made no difference to him he spent the time with us to find just what we needed. If you stop in ask for Benjamin you won’t regret it

Previous reviews have already established this, but it's worth repeating, Big Chris is the best! He helped me to pick out an accent chair to go with the small sofa that I liked for my studio apartment. It was a pleasure working with him, especially after visiting so many stores in the area with very unenthusiastic sales staff. Thanks Chris!! I can't wait to get my furniture.

Good prices and staff is great. Go see Bob, Benji and Big Chris. They will show you around

Today my wife and I came in to look at some furniture for our new house! We were truly just looking, however with the help of Big Chris, within an hour we had pretty much all of our house furnished. Big Chris made our furniture buying process incredibly easy. He’s a wealth of knowledge when it comes to style, colors, and function and by no means is he pushy. With his help My wife and I are leaving Ashley’s with a big smile and we can’t wait until our new furniture gets delivered! Thanks again Chris! He’s highly recommended :)

Beautiful furniture

Great selection and friendly staff. My wife and I enjoyed working with Big Chris to purchase indoor and outdoor furniture for our home. He was friendly, knowledgeable and thorough.

Big Chris was such a great help from the moment we walked into the store. We came in looking for a sectional gave him our must haves and were able to find one within minutes that will work perfectly in our space. While we were walking around the store and he was pulling up the numbers for the couch we were able to find an outdoor table, bench and end table to finish off some other spaces at our house. Big Chris helped the entire time gave us great pricing and was an overall joy to work with. Highly recommend visiting this Ashley furniture store and ask for Big Chris to help!

Big Chris made a very smooth and comfortable experience. I will recommend and also use him for all my furniture needs moving forward.

Big Chris was just amazing!! Made out experience a true please. Very knowledgeable and patient! Wouldn’t have worked with anyone else

We had an amazing experience shopping at Ashley today! We’ve been looking for furniture for over a year, and Devin took such good care of us that we were able to end our search! We’re excited to receive our new furniture and will definitely be back for additions. Thanks, Devin!

The store has a lot of options and very clean. Benji was extremely helpful. He knew exactly the style I was looking for and very professional. Highly recommend if you are looking for furniture.

Normally furniture shopping is really stressful and frustrating. Jeff and Jim helped us out at the farmingdale location and they were fantastic ! They were so helpful and knowledgeable and did not pressure at all. We bought furniture for our entire house with them today and they were nothing short of amazing. They made us feel welcomed and valued. We would highly recommend and will definitely be returning for all our future needs. Jim and Jeff are an asset to the company ! Scott and Diane Snopkowski

Bait and switch. Went to buy a couch with the main purpose of having the couch before my sons wedding. There were many couches we loved from other stores but none would arrive on time. We specifically chose this couch from Ashley’s Furniture (which was more money then we planned on spending) because they promised we would 100% have it on time. Our salesman called his boss over who sat with us (by the way this was February 2021) He checked with the warehouse they guaranteed the entire couch by middle of March no problem. Again I made him confirm; this the wedding was first week in May he said no problem. Well the wedding came and went part of sectional was delivered on time still missing main piece. It is now end of May, the last phone call they said first week in June? Now no one answers my calls or provides me with a straight answer.

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Jackie!!!!!!!!!!! Thank you for making this entire experience so easy and seamless. Her customer service truly goes wayyyy beyond what I’ve seen lately. You will have a return customer in us! Definitely ask for Jackie guys.

Tyler and Benji were a big help. Great store!