Ashley Outlet | Farmingdale, NY 11735

Absolute worst experience. Spend your money elsewhere!!! The manager was incompetent. Not in a way that would be a mistake but would actually lie just to make the sale I purchased a couch for a Super Bowl party that I was guaranteed would be delivered before the party (except for the ottoman). The manager multiple times said it would be there with no problems he called the warehouse and made sure the appropriate notes have been made. But of course the warehouse said they won't ship it separately and said blamed on the manger. Then I had to front the money for a delivery team to pick up the couch separately. That Ashley's was reluctant to use and take off my bill at the end. The second issue was the payment. I was told I was put on a free payment plan and was NOT signing up with a credit card. I thought why not? This was a $3300 purchase so I might as well take advantage. Not only did the store manager tell me this was not a credit card. The clerk working the finance department assured me this was not a credit card. To their own admission they told me after the fact that I they where wrong. The 3rd issue then comes with the "warranty" that I now know I was conned into purchasing. It sounded like a fair deal. It covers any damage or stains to the couch and will replace what ever they can't get out. After spilling some wine I decided to use it. Of course this takes MONTHS to process. The warranty company has you fill out paperwork online but then does not contact you at all. After a week I finally was able to get through after calling and they said it would take another 2 weeks to get a technician out. Finally a tech comes who couldn't get the stain out. That's the last I heard from the "warranty" company. I called Ashley direct and they said they would send condone to replace the fabric. The fabric would take 2 weeks to deliver THEN they would have to schedule someone to come out that took another 2 weeks. I asked my point person Melanie why doesn't the tech bring the supplies, so he can make sure all the parts are ordered properly. She said no trust them they will make sure the right parts are ordered and of course 2 months later the tech is here saying he doesn't have the right parts. So now I will have to wait another month. Melanie has not been the least bit helpful. Has not offered anything ( rush delivery, a simple discount on the couch or warranty). Thsi was after spending $2,000 on a bedroom set a month before. Please do yourself a favor and DO NOT SHOP HERE. The headache of dealing with them is not worth your time and energy.

Mike was great. Attentive but not hovering. Answered all our questions Great deal!

I shopped her for a sectional piece and I met this Gentleman MIKE L. He was truly helpful and found the perfect sectional I was looking for, not only that he was very humble and absolutely Phenomenal as an agent. I would recommend asking for him if you are looking on going to this Ashley Outlet Store (Farmingdale)! He made me feel comfortable with my purchase and he never pushed me to make any decisions nor he wasn't just selling just to sell an item. He is a true definition of a WONDERFUL/BEST CUSTOMER SERVICE anyone can give. I give this store a 10 stars for his service he had given me!

Rudest sale manager told me one price come back to buy it next day 45 min drive up there just be told they are charging 1,500$ more then quoted and told me I was a waste of his time nice to say to a customer stay far away from here better options and nicer people at other outlet locations stay away from this one

Marisa is very good at what she does. She is very helpful and understanding of what we were looking for. We were able to make a purchase on a new couch for a great value and quality.

Fred Arlotta was fantastic…so was the manager Samantha!

We had such a perfect experience at Ashley. Shelly was so nice, informative and helpful. She genuinely wanted to help us find the perfect couch and she did.