Ashley Outlet | Farmingdale, NY 11735

The salesmen that took care of us Mike Lopiccolo was the best.Was very knowledgeable and helpful. Made our decision very easy.

Staff is very helpful. They try to understand your needs and suggest furniture accordingly. Never felt any pressure to purchase. Marisa spend time with us to show us all the options and she was a pleasure to work with.

I went to Ashley outlet in Farmingdale. I was greeted by Mike with a friendly smile. He was very professional and helpful. I was able to choose a sectional sofa and was very happy with the price and the look of the sofa. I would definitely recommend this place to friends and family.

Ashley emploee Anthony Gallo was very very professional. He made my selection easy and financially to my budget. Five star rating

Samantha and Mark at the Farmingdale, NY location were very helpful, would buy from them again.

Marisa was so friendly and helpful!

Mike was an excellent salesman! Very knowledgeable and helpful!

We had the best experience with Sam and Josh at Ashley furniture outlet in farmingdale! Thank you for making it such a fun experience for us!

Marisa was helpful and knowledgeable. She helped me find my mattress and made my experience easy. I recommend going to see her for all your purchases!

Phil was great! He was very patient and helpful. Great customer service

The salesman was very friendly and helpful. Enjoyed I purchased from him explain things very good. If I ever need anything again I would use the same salesman

Mike was very helpful telling me about the various chair options

Salesman was very helpful especially when mentioned sofa would be delivered in sections. As I couldn't get sofa longer than 84 in elevator.

Had a great experience. AJ was patient, upfront, and able to price match for us. Great selection also.

We were greeted immediately by Mike, who was friendly and courteous. We told him what we were looking for and he showed us numerous great options. Then he gave us time to compare and really think about what would be our best choice without pressuring us; however, he made himself available immediately for any questions we had. Mike made the whole process easy and worry free! He was transparent about pricing and delivery. I highly recommend shopping at the Ashley Outlet and working with Mike!

Very kind and experienced staff. Great quality for a good price. 10/10

no one wanted to help us, felt stereotyped... we went to raymour and settled with $8,000 worth of furniture

Love that’s they had some things in store that I could just take. Mike was a great help for us in and out. They have a nice big selection.

Mike was extremely nice and helpful. He met all my needs and answered all my questions!

The experience at the Ashley Outlet store was excellent, and the salesman, Anthony Gallo, was extremely helpful and knowlegable.

Sherry was helpful and nice.

The associate was helpful, personable and answered all our questions. Pricing was on point.

They had nice stuff at a good price. Tony helped me and another young guy who unfortunately I can’t remember his name. I came the next morning to pick up a couch I bought and when I got there the other guys working said they weren’t prepared to move the couch out and asked me to come at another time. For me this was my only chance to take the couch with a busy week ahead and having asked a friend for a favor in helping me pick it up. So they said go ahead and take it. It was on a back wall with much more furniture blocking a clear path to take it out, which I had to move myself. Another gentleman who was shopping with his wife is the one who helped us to clear the way. I just thought it was crazy how they sold a couch and then weren’t willing to bring it to the outside of the building for me.

Elegant furniture, Lots of options at fair prices, professional customer service , and the discount was real, I’m definitely recommending it .

Mike is a true professional!

Mike was very friendly, professional, patient, and helpful. He was not pushy at all and let us take our time to make the best decision for us.

Tony was so helpful and made picking out everything easy

Mike was great and his team for making everything happen so quick and amazing prices !

We originally went to Ashley’s Furniture store to furnish our new home. The pricing was a little bit out of our budget especially to furnish a whole house. We decided to take a look at Ashleys Outlet. We were greeted by Jessica who showed us around the show room and helped us pick out all the furniture we needed and answer any of our questions. We were able to pick out and get all the furniture we wanted and needed for about half the price of the Ashley’s Store. After we left I started to question the couch we picked out while we were waiting for delivery. I reached out to Jessica and she went out of her way to search for every single couch in their inventory that matched more of what I was looking for. After her sending me over 100 couches I was able to pick one that fit more of our style and I was happy with. Once all our furniture was delivered the delivery guys put everything together for us and explained how certain pieces worked. It was the best decision to go with Ashley’s Outlet. The whole process was effortless and we are in love with our furniture especially the couch! And a huge thank you to Jessica for being so amazing at her job and what she does and going above and beyond for her customers!

*Repeat customer* Sherry made the whole process quick and easy.

Very good service from a seasoned sales professional

Everyone was pleasant and helpful

Good experience at the store. Mike was very helpful to my wife and I in finding our new couch!

My go to always for my furniture, durable , great price & amazing customer service thank you Mike from farmingdale outlet

Marisa is AMAZING. She was extremely helpful in configuring a bedroom set that would be comfortable yet fit my small bedroom space. She also helped me with another order placed at another Ashley that was incorrect. She assisted me immediately and caused a stress free resolution to the problem. Attentive, responsive, extremely kind and dedicated. Marisa made my first furniture purchasing experience seamless and exciting and I will definitely be going to her for all my furniture needs moving forward.

Mike @the farmingdale location was extremely helpful. We love our new couch! Thank you!

AJ and Tony were a great help. They helped us pick out new sofa set and made our experience easy 🙏 thank you

I must say Sherry was absolutely fantastic. Even though we came in quite close to closing she provided excellent service and never once felt rushed. Stayed past closing to help us finalize a purchase. 10/10 experience

Always finding my needs and quick processing waking out with my merchandise...

Tony was extremely helpful and knowledgeable.

We had a great experience at this store looking for a new sectional recliner sofa. Prices are fair and reasonable. While all the workers seem to be super nice; Tony, The store manager was one of the best. He was so helpful and honest with us which goes a long way in a store of this setting. Highly recommend this location!

Mike helped my us from the moment we entered the store, listened to what we needed and showed us everything that met our needs, it was such a pleasant experience, and he made it so easy…we will definitely come back, Thanks Mike!!

Ordered and received a sectional. Service was very good but moments after it was delivered we noticed a big stain on the sectional sofa ☹️

I cannot fathom the unprofessional behavior I experienced today. We parked in the lot as we were looking to purchase a sectional (we narrowed it down to 3 and were very excited.) We went to make a quick stop in the lot next door. A salesman banged on the glass and told us we couldn't park there (quite rudely.) I understood as there is limited space in the lot and I explained we were going to pick up one item and come right back to shop. He informed me I would be towed. Despite his blatant nasty attitude (again, I understand due to limited space he wanted to ensure we were actually customers) I then offered to make my purchase at their location first. He then condescendingly and rudely told me even if I did purchase from there, he would still have me towed if I picked up my singular item next door. I will admit I was not so polite after as he completely embarrassed me in front of other patrons and left absolutely livid. We went to Raymore and Flannigan's down the road instead and got a beautiful reclining sectional without the embarrassing, rude and condescending attitude.

AJ was great!

After having seen the couple of furniture stores we found Ashley to our expectations. Good inventory and competitive price. We found our choice Sofa at a good price .

Very positive experience with Marisa Weinstein at Farmingdale location. She was extremely helpful in explaining the various options and was friendly and informative!

Mike was extremely Helpful and made the process super easy and answered all our questions. Would definitely come back and refer all friends and family!

AJ was outstanding in his sales practices and he sold us on a wonderful bed/mattress. AJ was very professional and patient. Great experience!

We had a great experience this at this Ashley location as we did 2 years ago at the Riverhead location. Our salesman AJ was amazing, we were treated like family. You don't get to see or experience this kind of treatment to often now days in retail. A+++ Company. We are planning to re furnish our Bedroom & Dinningroom from there soon.

Tony of farmingdale was amazing. Answered all questions and was very helpful in our decision making process to purchase a mattress

Mike L. was so helpful, welcoming and courteous. He took the time to answer our questions and helped ensure we got the right furniture for us. We were satisfied with our purchase, the service, and pricing.

Amazing experience with Mike. No pressure well knowledge and super personable

Mike was amazing and very helpful! Recommend asking for him when you got to shop.

Recently bought the Tanavi modular sectional with the help of Marisa, and it could not have been a more effortless experience. She's super knowledgeable, honest, and helpful. She helped set up a quick delivery and communicated every step of the process. Thank you Marisa, you are amazing! 😊

Great experience with Michael … second purchase with him …. Informative relaxed selling style !

The salesman was very helpful and a pleasure.

Great outlet, sales person Mike was helpful, Kind and not pushy what so ever. Would shop there again!

I have to say that Marissa was a phenomenal sales associate. She was very knowledgeable and was able to get us exactly what we wanted and at the price point (budget) we were looking for. The whole experience of couch shopping was quite effortless, quick and easy.

Very courteous and great experience

I went to the Ashley outlet store because I love their designs and quality but honestly can't really afford it. Toni, the store manager was extremely helpful and knowledgeable and made it possible for me to purchase a living room sofa with end tables, ottoman and rocking chair. Great experience, friendly service,and affordable prices!

Tony is the best!!!!

I felt comfortable as soon as I entered the store. I was greeted by Marisa. She helped me to find what I was looking for and gave me the time I needed to decide. I found what I wanted and the price was reasonable. Great store to shop at and buy. I will go there again.

Michael LoPiccolo was extremely knowledgeable and helpful. Plus they have a great selection

I purchased a sectional because of how truthfully I thought the agent and this place was. l was promised by Mike L. That the sectional couch were coming with 4 pillows (As per Mike L.), After getting the delivery, I only received 2 pillows. I tried to get in touch with him by calling the store and they continued to tell me that I would be responsible for the other 2 pillows if I wanted it. Mike L. Was suppose to give me a call back but never did. It is very unusual for me to leave a bad feedback but I don't like being promised 1 thing and when you purchase your sectional (everything is well and promised) BUT when its time to fix the problems, no one wants to get back to me nor fix the issues. That's horrible customer service and false information. I hope somebody could get back to me in regards to this.

Love the service, sherry was the best !!!

Michael was absolutely awesome and wasn’t pushy. Patient very informative took his time we had so many questions he answered them all and he was pleasant to deal with. I will definitely refer him and your store to anybody looking for furniture.🙏🏼👍🏼🙏🏼

Tony was extremely helpful and was able to answer all of our questions. Also was able to negotiate a good deal for us!!

Tony was amazing!! Got me my furniture within my budget!

Great service. AJ and Mike were very knowledgeable and helpful.

Great service. Delivery was on time and handled perfectly!

Very pleasant

Great team. Went above and beyond to get me what wanted.

We went to Ashley Outlet Store in Farmingdale looking for a couch, with no intention of finding something we would love. AJ took his time, listened to our needs & wants, and truly made it the best experience furniture shopping. He ended up finding something both my husband and I agreed on, which wasn’t a simple task. Would recommend him to anyone of my friends or family! So happy we decided to go check it out.

He is the best very nice knows his stuff

Great customer service from the moment I walked in.

Mike was the defining reason why we ended up purchasing a furniture set. He was knowledgeable, easy to talk with, and most importantly made our entire experience very comfortable. Mike’s follow up communication to ensure we were taken care of is something we won’t forget. We have already referred some of our friends & family to this location because of Mike’s service. Only wish we have is that Mike worked closer to our home! Either way, we will be sure to visit soon for all of our furniture needs as long as Mike is there to help!

Sherry was amazing! So attentive without being the least bit pushy. The selection was very good and we found something we really like. Great service and prices.

Sherry was helpful and patient. She could not have been more professional and helpful. I will certainly be back to purchase additional items for my new home.

Mike Lopiccolo the sales rep at the Ashley outlet was phenomenal! We have been to a lot of stores lately and Mike’s knowledge and service blew us away! Highly recommend!

Excellent service

We walked into Ashley not knowing exactly what we wanted and was pleasantly greeted with Marisa. She helped guide us to what might look best in our space. We had stopped at a few other showrooms in the same day but had decided to purchase from Ashley outlet in Farmingdale solely because of her. The next day unknowingly we contacted her on her day off but she immediately responded and got back to us with all the information we needed to move forward on a purchase. 10/10 service by her and she made this whole process super easy. We will be definitely recommending her and Ashley going forward!

Absolute worst experience. Spend your money elsewhere!!! The manager was incompetent. Not in a way that would be a mistake but would actually lie just to make the sale I purchased a couch for a Super Bowl party that I was guaranteed would be delivered before the party (except for the ottoman). The manager multiple times said it would be there with no problems he called the warehouse and made sure the appropriate notes have been made. But of course the warehouse said they won't ship it separately and said blamed on the manger. Then I had to front the money for a delivery team to pick up the couch separately. That Ashley's was reluctant to use and take off my bill at the end. The second issue was the payment. I was told I was put on a free payment plan and was NOT signing up with a credit card. I thought why not? This was a $3300 purchase so I might as well take advantage. Not only did the store manager tell me this was not a credit card. The clerk working the finance department assured me this was not a credit card. To their own admission they told me after the fact that I they where wrong. The 3rd issue then comes with the "warranty" that I now know I was conned into purchasing. It sounded like a fair deal. It covers any damage or stains to the couch and will replace what ever they can't get out. After spilling some wine I decided to use it. Of course this takes MONTHS to process. The warranty company has you fill out paperwork online but then does not contact you at all. After a week I finally was able to get through after calling and they said it would take another 2 weeks to get a technician out. Finally a tech comes who couldn't get the stain out. That's the last I heard from the "warranty" company. I called Ashley direct and they said they would send condone to replace the fabric. The fabric would take 2 weeks to deliver THEN they would have to schedule someone to come out that took another 2 weeks. I asked my point person Melanie why doesn't the tech bring the supplies, so he can make sure all the parts are ordered properly. She said no trust them they will make sure the right parts are ordered and of course 2 months later the tech is here saying he doesn't have the right parts. So now I will have to wait another month. Melanie has not been the least bit helpful. Has not offered anything ( rush delivery, a simple discount on the couch or warranty). Thsi was after spending $2,000 on a bedroom set a month before. Please do yourself a favor and DO NOT SHOP HERE. The headache of dealing with them is not worth your time and energy.

Mike was great. Attentive but not hovering. Answered all our questions Great deal!

Rudest sale manager told me one price come back to buy it next day 45 min drive up there just be told they are charging 1,500$ more then quoted and told me I was a waste of his time nice to say to a customer stay far away from here better options and nicer people at other outlet locations stay away from this one

Marisa is very good at what she does. She is very helpful and understanding of what we were looking for. We were able to make a purchase on a new couch for a great value and quality.

Fred Arlotta was fantastic…so was the manager Samantha!

We had such a perfect experience at Ashley. Shelly was so nice, informative and helpful. She genuinely wanted to help us find the perfect couch and she did.

I’m very pleased with my purchase. There was a delay with the delivery, but I have to say it was worth the wait.

Excellent experience. The salesperson, Sherry was very informative and extremely pleasant. She was extremely patient and let us take our time deciding what to purchase. We changed our mind from dressers to chairs and lamps and she was helpful and supportive. Can’t say enough about how great Sherry was!!

DO NOT SHOP HERE. So much frustration dealing with this company. To be fair, my instore experience was quick & easy. Everything beyond that was overwhelmingly frustrating. I would rather chew on mud than go through this process again. I paid for the couch to be delivered on Apr 1st (confirmed with the salesman). I call a week ahead of time & nobody has any record of this day. Lost a week. The delivery guys show up 6:30am on Saturday & the couch doesn't fit through the door. Now I need to pay an extra $200 for some special break down & rebuild service. Whatever, lost a week. Two days before the delivery it gets randomly rescheduled for a week later. Some issue with their system. Lost a week. Finally, the delivery guys arrive and start rebuilding the couch!! It's the wrong couch lol. A mis-pick from the factory. Lost a week. I promise I would have lost more days/weeks if I didn't constantly call to confirm the dates. Every time I have a conversation with a customer service rep, the next rep has absolutely no idea what I'm talking about. I literally needed to babysit this company throughout this whole order. I couldn't brainstorm more ways for this couch to frustrate me. The worst part of this process was dealing with the customer service. Truthfully, I went full Karen because this whole process was just not right. I am taking days off of work, I am constantly calling the store to confirm & reschedule and all the while I am sitting on beach chairs in my living room waiting for a couch that was supposed to be delivered a month ago. I was treated with disrespect from so many employees. I call to complain & the line goes dead.. or I get put on hold for 25 mins.. lol. Both happened in the same day so I had to go to the store. I finally get through to their 'customer service manager' (Amar) and he is the most disrespectful by far. Had no patience for me or my problems. Honestly, I hate leaving reviews but I was just too disrespected throughout this whole process. I told them I was going to leave negative reviews everywhere I could if they didn't make this right & they didn't care at all. So that's what I'm doing. Do not shop here. No respect for customers and no accountability on their constant mistakes. Do yourself a favor and eat mud instead.

Marisa and Amanda are both amazing ! They worked with me and really helped me out !

AJ was patient and knowledgeable. Not pushy but helpful.

I was very happy. Until I got home and took out the boxed chair and the two chairs do not match! During dinner, the person who was sitting on the assembled chair barely fell because screws fell out of the chair ! I guess it wasn’t assembled correctly, I hope tomorrow the salesman or customer service will make this right. Ashley did call me and said they would exchange the chair but it would be next month, I said that was fine

Our furniture is super

My wife and I just purchased a mattress and bedroom furniture at the Farmingdale location, Mike was so helpful and made our purchase easy. He wasn't pushy, but offered great advice, was incredibly knowledgeable and answered every question we had. Because of him, we will always shop here when in need of furniture.

Excellent selection and excellent service! Would recommend!

Sherry greeted us, introduced herself and offered her assistance. She was super friendly, she wasn't pushy and she's extremely knowledgeable. She could tell when we wanted time to discuss our decision and drifted off and came back giving us privacy to do so. She was very personable and made us feel we were working with a friend towards the purchase. I would go back to Ashley again to purchase furniture in the future because of HER. She understood my style and comfort needs by having nice conversation as we wandered the store. True professional!

Amazing customer service. Great prices

Mike was a great help! He was extremely patient and transparent. Did not make me feel rushed at all.

The sales rep, Mike Lopiccio was the best! Very informative, friendly and helpful!

We were looking for a particular piece & found 2! (& we were able to take both pieces home,already built😘) We had gone to the several strips of furniture stores there BUT we should've just gone to Ashley first. CJ was a great sales rep.,very informative,knowledgeable & welcoming...very refreshing now a days

Marisa was amazing! They price matched to what we had already found online and honored it. Purchasing in store was quick and easy.

We had Sherry as our staff help. she was great! helpful and very friendly. that definitely was a deciding factor of where we felt comfortable spending our time and money as well. over all a pleasant experience. thanks!

AJ our salesman was extremely knowledgeable and courteous. He helped make the sale smooth and easy! I would recommend Ashley Outlet and particularly suggest asking for AJ!

Simply amazing experience. Found exactly what I was looking for after having gone to several other furniture stores. The price was great and my salesperson Sherry was friendly & knowledgeable. Very happy!

Beautiful furniture; Worth the Trip. I was happy with my purchase and after having a situation while in warranty they were able to send out a replacement. My only complaint is that it took over 3 weeks for the replacement to be shipped... still waiting for delivery & installation.

Mike did an excellent sales for us.

Keith could not have been nicer and more professional.

A representative named Amanda came right away to see what we needed., She was friendly, informative, and very pleasant. I purchased some nice bedroom furniture. This is my second experience at this particular store and it will not be my last.

Great approach by sales associate, Sherron Gomez. She was able to use her techniques to build a connection instantly. On the downside, the leadership at this location could be more approaching, welcoming, and more caring when it comes down to a situation not handled correctly on their end. If it wasn’t for Sherron I would had walked out the store and purchased my items elsewhere. I hope the leadership at this location can learn by Sherron leadership to make the differences /buying customer experience. Thanks!

The people there are very friendly and helpful!

Excellent customer service. The salesperson was very friendly and helped us choose items that were in our budget. Highly recommended.

Ashley Outlet Farmingdale has a nice selection of products. It’s not cluttered. Our sales person was nice, very knowledgeable and helpful. Understanding our needs made it easy for AJ to recommend a couch set for our home. No sales pressure, just a conversation and connecting with us made it enjoyable. We recommend Ashley Outlet Farmingdale and sales person AJ to help you!

Our sales girls Amanda was very patient and helpful. She explained everything and nothing was hidden. Got the deliver date i wanted as well. If you goto Ashley Outlet in Farmingdale NY, definitely ask for Ashley.

The service was great, and the salesperson know her job she was detailed and great 👍

Amanda and Kieth were very helpful!

5 stars. We have a small living room with tough measurements for furniture. Basically the girl at bobs didn’t really know much about measurements and turned us off after telling us the dimensions we needed were going to be difficult to find and there’s not much options. She gave bad vibes we left. Went to Raymour and Flanagins…lol, never again. Last place that we were passing by, Ashley Furniture. Walked in, was approached by Meech who said he can help us out. Explained what we needed. He didn’t even flinch at the dimensions. Showed us around. Asked us the best questions. Had us draw a lay out of the living room and how we exactly wanted it. He proceeded to find us EXACTLY what we were looking for, to the T. Down to earth, not salesy or pushy ( he didn’t even need to be due to how genuine he was). Ashley in Farmingdale NY, see meech. We can’t thank him enough.

Place rocks! Very professional and knowledgeable sales assistant helped me along the way making it a very easy experience!!! Thanks!!!

Thank you Amanda for making the process of buying a new bedroom set painless and easy! She was not overbearing but instead very helpful and so sweet! I would ask for her when you go shopping here.

Highly recommend the outlet store than the Ashley store in Farmingdale store…Joe the salesperson extremely friendly and the manager listened to my concerns

Excellent shopping an delivery experience.

Best place to buy furniture on long island

After searching for weeks and weeks, and from store to store, walking into the Ashley furniture outlet in Farmingdale was like a breath of fresh air! We’ve been on the hunt for a sectional sofa for a family room and found one we really liked at Ashley furniture outlet. Our salesman Joe could not have been nicer and his associate Samantha was just as lovely to deal with. There was no high pressure to buy, they were very knowledgeable about all the products that they sold and the whole process from start to finish was super easy. I highly recommend checking them out!

Went shopping on Black Friday shopped all over and I found excellent service provided by the sales representatives that inspired my husband and I to make it the final stop in our furniture hunting for Black Friday. Thank you Joe and Keith for having the patience to work this through and making sure that we walked out completely satisfied and the prices were great so I would highly recommend. This location not just for affordability, but it’s customer service goes beyond the call of duty. Thank you so much.

Excellent service and friendly staff members.

Very professional and friendly. Did not rush me at all that includes the sales staff and the delivery men.

Sales people were great. Response for damages not so good. They do not stand behind product as should. New product damaged by delivery and hidden fro. I will never m us should have been replaced but weeks of phone calls results in nothing being done only lip service. Do not purchase by anything unless you inspect it with a magnifying glass before signing for it, you are stuck after that

Had a great experience with all of the staff here! When we first came in Jessica was a great help then we went off on our own and ended up working with Meech who was also amazing. They made the whole process simple and quick!

We worked with Marisa. She was awesome and went above and beyond to help us find what would work best for our living space.

Both Sam and Marissa at the broad hollow road location were extremely helpful and kind while helping my boyfriend and I choose furniture.

Jess at the store is really nice & helpful when we were here shopping for a sofa, communication with her is superb. We will be returning to shop for another one when time comes

The salesman was very helpful when I went in. I found exactly what I was looking for at the price I wanted to pay. I was skeptical because I heard horror stories about their delivery. I made the purchase on Sunday, and because it was in stock, it was delivered today Wednesday.

Great experience all around. Love my new sectional. Jess was a pleasure to work with!

This store was phenomenal, and it was because of the personal service I received by Meech and Mike! I came in after making selections online, and they made the process so easy for me! They were so thorough and truly cared about my experience! This is why I will continue to purchase from Ashley in the future! Thank you again!

I would love to give our sales person Marisa Weinstein a big Thank You! She was very professional, curtious, knowledgeable. I will definitely come back because of her. The other stores lacked in so many ways. Again Thank you. Debra Santo

Amanda is a wonderful sale person, she took her time with me and everything got delivered and look beautiful

If I could leave 0 stars I would. Ordered a bedroom set, came damaged, every single piece, delivery guys parked on my lawn, left styrofoam all over the place inside the house and outside. When I pointed out the damaged furniture, delivery guy took out a sharpie to correct the damages. Customer care service was not helpful until I had my sister-in-law, who’s a lawyer, call them. I will never buy anything from them ever again. Buyer beware!!!

Amanda was excellent efficient and got my order in quickly Excellent customer service and professional

Great pricing, friendly and very knowledgeable salesman by the name of Mike L.

We hit 8 furniture stores along Sunrise Highway and Farmingdale with our last stop being Ashley Outlet. Jessica the sales rep was what made the difference, she was very knowledgeable of the inventory on offer and walked us through the store and online catalogue. Her professionalism, patience and good nature replaced our frustration with an enjoyable and productive shopping experience and a new dining room set at an amazing price. Her dedication did not end after the sale, in the days that followed she assisted with the paperwork and coordinating the delivery to fit my busy schedule. If you are in the market for furniture save yourself a lot of time and heartache and just go to Ashley Outlet and ask for Jessica.

I just received my fourth delivery to replace six dining room chairs that I received in September. Every time I am delivered new chairs all the chairs have the same problem in which the screws do not tighten. Today was the fourth delivery and I was told the warehouse would inspect the chairs to make sure that were manufactured correctly. The screws did not tighten and some chairs were even missing screws! Today I am grateful the delivery crew used screws in their truck to replace the incorrect screws. All the previous deliveries have been a waste of time. Customer service has not been helpful throughout this process. I will not make another Ashley furniture purchase!

Shop at ease with no sales person pressuring me at all. It was a pleasure to shop at Ashley's Outlet.

Mike was extremely knowledgeable, helpful and understanding. He took the time to show me every kind of item I was looking for. Very personable.

Excellent experience!!

Everyone who I have dealt with from Ashley has been awesome! Delivery came right in the middle of the delivery window that they gave me. Great selection, highly recommended!

Jessica at Ashley Outlet was incredible and a pleasure to work with. She never pushed a sale on me and let me take the time I needed to make the right decision. I would go back and buy again sole lying because of her service.

We got our couch last year from the store, and shortly after got a golden retriever. Needless to say, he chewed through a couple of our couch cushions. I thought it would be a nightmare but it was very easy! The staff was very nice and knowledgeable. Highly recommend!

Everytime we order something from here, they get it wrong, do not shop here!

AJ was very professional and knew what he was talking about. The whole team went above and beyond to answer every question and get a fair price.

Good service

Marissa was a wonderful Salesperson. I would definitely come back

The customers service at Ashley is amazing, the experience was above and beyond and everyone there is like family

Great service, the salesman Joe helped us with everything and was very nice. Delivered right on time and they were super nice. Definitely buying my furniture here now

Loved Marisa, she took her time with me showed me different options. I wound up buying my living room set, I was only going to look. Everyone in store were so nice, they were professional, happy and smiling. Havent seen that for a long while, If u are looking for a great buying experience go to Ashley

The employee, Amanda that helped me was very helpful and friendly. She was very knowledgeable and informative when it came to the couch I was interested in purchasing. Great experience.

Jessica the sales person was so patient and nice with me and my husband. She was not just trying to get a sale but helpful with my decision. The store has a Great salesperson. I am so satisfied with my purchase. I wish her well with her career..

Polite, accommodating and caring for my comfort on top of quality product, I highly recommend this store

Absolutely will never do business here, ever again. I went in to this store at the end of March, it is now almost August. I told the salesman that I have a very narrow stairwell and a limited space on the second floor to place a couch. He sold me on an 88" sectional sofa that he ensured me multiple times would fit, even after I saw a sign hanging from the item that stated it does not fit in tight spaces. Again, he ENSURED me this item would make it up my stairs. Come delivery day, the couch ultimately DOES NOT fit and they were trying to charge me almost $200 to CUT the couch to make it fit. Why would I ruin the integrity of the couch because of the mistake of their sales rep? So, I refuse the delivery. I was NEVER once told that I would still be responsible for the almost $200 delivery fee. However, now almost August, it turns out I'm in collections for a delivery fee that is "non refundable" because "that's how we pay our delivery team". Had their sales person never ENSURED me on multiple occasions that this item would fit I NEVER would have purchased it. So now I am out $200, which is now ruining my credit score, because of a mistake made by one of THEIR employees! Oh, and did I mention it took SEVEN phone calls to their customer service line to actually reach a person who worked in the Farmingdale store? Because their customer service line can't help you, only the store you purchased it from can. Ashley Furniture STEALS money from their customers and I will NEVER do business with them again.

Matt and Keith were professional, very knowledgeable of their products and extremely patient with my indecisive nature. Prices were also very reasonable!

Mike was very nice! It was an easy purchase! Made us very happy!

Purchased a sofa from the Ashley outlet and was assisted by Mike. Great experience, he was transparent with pricing, price matches, delivery, etc. made the shopping experience smooth and enjoyable. Definitely recommend

Our experience with Amanda was great. ALTHOUGH, after we decided to cancel, and they required us to go INTO the store to cancel, which we did with the manager. We waited a few days to receive a cancelation email, instead we are receiving delivery emails. We are out of the country and they are giving us a problem. BEYOND frustration that this wasn’t taken care of at that moment when we canceled. VERY unprofessional. I shouldn’t have to keep on top of other companies/adults.

Great power lift chairs and wonderful sales people.

Worst manager ever ( Sam ) the co visual manager ( man ) is at least very helpful and nice .. they don’t train their sellers be careful 🚫if you want to get your furniture from them they sell you something at the store then you receive a completely diferent furniture when you go for a claim they just tell you that you already signed the paperwork and they can’t do anything for you …. I have been an Ashley customer for years but I see that the outlet store is a complete diferent experience so upset

From sales team, to quality of furniture, to delivery. All perfect!

Amanda and Keith in farmingdale were amazing. They were super helpful and made the decision of furniture shopping a stress free one. They were accommodating to all our needs and very understanding.

Marissa and Mike were incredibly helpful and knowledgeable. Wonderful experience all around today. Special thanks to Gio as well.

Marisa the salesperson was amazing! She is easy to talk to and very detailed oriented. She made my experience at Ashley Outlet Furniture very pleasant and I will go back to shop for my bedroom set. I got a sofa set and I’m sure I will love. Thank you Marisa!

Ashley Outlet Homestore in Farmingdale was a great shopping experience. Matt Benner the salesperson was very knowledgeable, friendly, and helpful in making my decision and purchase. Delivery was easy and smooth. I would definitely recommend this store!

Mike the salesman was extremely knowledgeable and helpful. Highly recommend

More like 3.5 stars. My main issue is that things don't change much inside. Seems like the same products for the last year. The bedroom furniture in the back is cheap and the same stuff can be found online much cheaper.

I had a truly awful experience receiving products and following up with wrong assembly and undelivered items. In-store, the staff member Amanda who assisted us with finding the furniture was very nice. Store manager Sam was much less so, she kept brushing us off to go to other customers, didn't really answer our questions, and deceptively priced things instead of giving us discounts they were advertising. We received two beds using their "white glove" service, and the assembly was completely messed up because they mixed up the parts for each bed. When we called to have this corrected, the representative was so rude and tried to make it seem like it was our fault that the delivery workers put the mattress over their mistakes to hide them. We had items that we also needed to pick up from the store that no one gave us tracking information for, and the corporate system refused to give us a direct number to the store, giving us a number to the regional automated system instead (perhaps they are so shoddy and disorganized, they don't even know the number to their stores). They really charged so much for customer service and satisfaction guarantees, and then made it near impossible to access these services. I'm so disgusted. I will not only never use Ashley for furniture purchases ever again, I will tell every relative, friend and coworker not to go to this horrible store.

Now we got the fourth barstool... some years ago, my wife and went over there to get 3 counter stools... we assembled all of them, we enjoyed doing it and at the same time we watched a movie and having some meal, we did it in our own pace... the gave us a good price and 6 months to pay them...

The customer service from store to delivery was extraordinary. The sales person knew her product well, which encouraged me to want to buy more a d I did. This will definitely be my "go-to" furniture store.

Excellent! Love the couch we purchased. Professional and friendly service.

Amanda was my representative she was great.

I had an amazing experience. Marisa is an amazing salesperson and I would buy from her again. Would recommend her to anyone looking for furniture.

The customer service was superb they catered to our specific needs and were very friendly and professional

From the moment we walked in the store we were greeted warmly. We knew what we wanted to look at and liked it so there was no pressure. Marisa was knowledgeable and made the buying process easy. Would definitely shop there again.

Jessica at the Farmingdale outlet was very helpful and patient. The dresser was delivered damaged and Ashley called me 10 minutes after delivery to make sure that everything was ok, I expressed my concerns and they gave me instructions on how to set up a new date for redelivery for a new dresser. They worked around my schedule. It took 2 deliveries to get a better replacement but the overall communication was great. Ashley stood up to their promise! The dresser looks beautiful!

Amanda went above and beyond to assist me with setting up my bedroom furniture. I was looking for a specific piece and she was able to find it and give me good advice on what to expect. Thank you!

Awesome experience! Went in, spoke with Joe, explained what I was looking for, he brought me right to the perfect sofa for me! Arrange delivery, all done on time. So fast & easy, couldn’t be happier! Just go there!

Placed a claim the response was quick dinning room is going to be replaced I was given full priced credit to choose another dinning set. very satisfied awesome communication . Great customer service. THANK YOU 🥰

Samantha was so kind and knowledgeable. I just wish we were able to stay with her during our duration of checking out. We were switched to a gentleman who was clearly not as knowledgeable and make quite a few errors that we had to later go back and correct. But that was truly not the biggest deal. We had a great time at the store and would shop there again in a heartbeat. Delivery was so fast and efficient. The delivery men were extremely professional and kind. We were slightly worried about the couch not fitting through the door and they had such a positive attitude about making it work. They got it all in with no issues and took all the packing garbage with them.

I had a great experience at the location at the Farmingdale Outlet, on Long Island, NY earlierthis week! A wonderful sales associate, Joe helped me select a new sofa. I had too many questions, but he was both attentive and knowledgeable about the merchandise. I felt really well taken care of!

Excellent customer service and pricing

I went in looking for a full set for my apartment and came out happy with the price and what I bought! Jess helped me on the floor and was incredibly sweet, knowledgeable, and friendly you could not ask for someone better to help you. If you are going to go to one place to get fun other I would highly recommend here!

Staff and place was nice. They had a lot of low cost options but they felt kinda cheap quality. We passed on everything we looked at.

Run! First we were promised a 6 week delivery it took 10 weeks. Only to receive it and it’s broken and stained. So now I have to take another day off when they get around to taking care of this. Also in the store the cushions were much softer, these are so hard they hurt my hips. I will definitely be decorating the rest of my house somewhere else.

My girlfriend and I went here to get a new couch for our apartment. Mike helped us and could not have been nicer, 5 start experience and 5 star help! Thanks Mike!

AJ in Farmingdale store was an awesome salesman. Love the easiness of the whole experience. Love the couch !

Wonderful. Jared and Joe - knowledgeable, patient and kind. My husband & I really appreciated the time they gave us. We give Joe & Jared stars for their service! Susan Corbelli

Quick fast and professional

Of course they take forever to deliver a single piece of furniture(table) and even after they take forever, you expect them to do it right… nope, my furniture came in damaged completely in horrible state as if it were picked up from a local sanitary department. Oh and mind you even after the people delivering saw the condition they tried to convince me to KEEP IT. Never coming back here again.

Update: im changing my review because our furniture came on time and looks great. However, whoever answers the phones should be trained on customer service

I had a wonderful shopping experience at ashley furniture outlet. The staff wa pleasant and helpful with all of my needs as a customer. I would highly recommend this outlet if you are shopping for any type of furniture for your living space!

Trevor was very nice and helpful!

Joe was great and patient. He did not rush us and he was not pushy. He was very knowledgeable and helpful.

Went looking for a kitchen table and bedroom furniture, was easily able to navigate around the well organized store and managed to find exactly what I was looking for. Worked with Jessica to go over the pieces I was interested in. She was professional, friendly and knowledgeable on all the items. Overall, Jessica made the entire furniture buying process a very pleasant experience. Would highly recommend seeking her out if you find yourself in the store.

Best price and warranty also very professional and had a wonderful experience Mike was my sales man at Ashley outlet .

Very satisfied with my purchase ! Couch is excellent quality. Delivery was scheduled and they arrived on time. The gentlemen were professional, quick, polite, and cleaned up and took any garbage with them. Great service !

The staff was very friendly. Michael listened to what I was looking for and my financial limitations and was able to find me something that suited my needs. I was very happy with the dining set I chose. Cannot wait to get it.

Great experience. Samantha the manager was extremely helpful. Truly like no other salesperson I've ever encountered. Knowledgeable, warm, and friendly. She was great!

We loved the layout of this store and how easy it was to explore different options. Right away we were greeted by Joe and he helped us find the right sofas. He was very patient and made sure to find us something that we loved! We described our old couch and that we loved it but were just looking to upgrade to something new. We were actually able to find a set in the same color and very similar fabric. So far, our recliner has arrived (only piece that was in stock) and we absolutely love it. We cannot wait to receive our next delivery. Highly recommend this store!

Salesman was great and he had patience with me and worked with me to give me a price that I liked.

Excellent. Friendly. Polite.

I've had nothing but issues since we ordered our dining room table. First, there was major issues with the availability of the unit we ordered, which I understand given the supply chain issues, however, we were constantly mislead about the delivery and promised our unit was on hold when in reality there was no unit there. The guy we spoke to about the unit (which is not the person who sold it to us, that was a woman, I believe one of the managers) was a little rude about the status, he kept saying it wasn't his fault and there was nothing that could be done, even though two weeks prior when I talked to him he told us he was keeping an eye on our unit and making sure it was reserved for us and didn't go back into circulation. He also said he would give us a call if there was anything that changed, but I didn't find out there was a delivery issue until I called customer service to find out when my unit would be delivered. Once we finally got it delivered there were more issues. 3 chairs of our dining room set were damaged, which apparently is our fault that I didn't see it while they set up the table, even though the delivery guys basically ran out of the house the second the set was set up with no time for me to inspect it. Because of this only a repair can be done not a replacement of the damaged chairs. When I called customer service to report the damages I was told to send pictures and they would order the parts and send someone to repair. It has now been over two weeks and every time I call to check on the status I find out no one has ordered any of the parts and they need more information (information which has already been given but apparently not saved into the system by customer service). They keep promising it will be ordered within 24 hours but never is. I spoke to customer service again today, so hopefully after this call the parts are actually ordered.

Michael was our Salesperson and he was delightful..full of knowledge and personality. I purchased 3 rooms of furniture at the most reasonable prices. The pieces I purchased are exactly what I was looking. Michael took into consideration that I was buying 3 rooms, gave me a very good number, I signed the paperwork and delivery was set..I will definitely recommend Ashley Outlet and to ask for Michael. Thanks so much for apleasant shopping experience..God bless.. Carolee Melzer .

Jessica was very helpful. They did not have the sectional I wanted on the showroom but she got us all set up.

Honestly the worst customer service. Still haven’t received my full couch and it’s been over 2 months. Spoke to a representative in the farmingdale outlet for a sectional ( mind you there is no actual contact number listed for the outlet so it is extremely difficult to get in touch with the store. Even if you hear a dial tone the call drops because they do not answer there calls) On the scheduled delivery day the manufacturer said “ the material of the love seat portion of your sectional ripped, but would you still like us to deliver the other pieces. Now have to wait an additional month to retrieve half of our couch.

Disappointing for an outlet store. Expected more deals and at Christmas. Just a Regular priced store.

Jessica and the entire staff were so helpful.

Mike was very helpful when picking out a couch for our new home. He gave us enough input and let us have enough time time to take a look on our own as well. He was patient and very kind. The store had a lot of great pieces. We were very pleased with our experience and we can’t wait to sit on our new couch.

Terrible location, manager (Samantha) does not know what shes doing. This place gives you empty promises just to make a sale. Our furniture arrived to our home damaged twice! But wait it gets better, they deliver us barstools all scratched in every leg so we refuse the delivery, 4 days later they deliver us the exact same barstools with the scratches colored in with sharpie! When we called this outlet explaining what happened Samantha told us to call customer care for financial accommodation because she does not have a authority to do that. When we called customer care, we have on a recorded line them saying that the sales person who sold us the furniture (samantha) is the only one who can give financial accommodation. We spent 3,000$ on furniture with them and it is the worst mistake ever please dont make the same mistake! All they do is put you on hold for the longest time and send you back and forth saying “call here because we dont have authority” each person we spoke to blamed it on someone else, samantha on customer care and warehouse, customer care on samantha and warehouse on both.

Standard outlet fare. If it weren't for the nightmare reviews we might have shopped there.

Lots of choices. We bought a power recliner sofa and love seat. The sales person was very pleasant and no pressure.

Mike L made this experience as easy as possible, made me feel extremely welcome comfortable shopping with ashley’s homestore outlet.

Employees treat you like they don't want you to be there, refused to answer questions about item I tried to smile she don't smile back the other guy on the floor looking at you like he doesn't like you I couldn't wait to buy what I needed to get out the store I wish they had them in a different Ashley store I hope I never have to go back there cause they don't like my money.

Excellent

So originally I had five stars and a beautiful review to write. In the beginning we were we were very pleased but it turned out that everything was a façade. My wife and I paid in full for four different furniture, the total came out to almost $3000. The feeling that I have is before the customer pays you get all the accommodations attention respect and cooperation. But after the transaction went through there were major problems with the Wherehouse and the floor store. Not to mention it was the manager of the Ashley HomeStore furniture outlet that was our sales person. Samantha was her name. We believed we were making the right choice going to Ashley’s but you are definitely better off going on Wayfare. We ordered a coffee table dining table a couch and a rug with two barstools from Wayfare and it’s already arriving after one week as opposed to two months if we have waited for Ashley‘s. Don’t get me wrong we understand that there is a shortage but that’s not the problem that we had with Ashley‘s. If you care to know what happened my wife made her own review on Google her name is If you care to know what happened my wife made her own review on Google her name is Batel sachakov.

Alexandria and Samantha were great in helping me get a new bed. Very patient and worked with me the entire way

Sales person was awesome Alexandra. Make sure you see her. Got exactly what we were looking for.

There was a showroom full of quality furniture that was reasonably priced. We purchased a beautiful couch and recliner that will look great in our living room! Alexandra, our salesgirl, was knowledgeable and very helpful with the purchase.

Lindsey and Samantha are the 2 worst customer service I have ever received! I was told by Samantha don’t worry I will work on getting your furniture soon as possible, I have been waiting Since 9/19/2021 neither or them never call with any updates !! AND THIS IS CUSTOMER SERVICE YOU WIll RECEIVE AFTER YOU MAKE YOUR PURCHASE! DON’T WASTE YOUR TIME AT THIS STORE.

Samantha was amazing!!! Professional, Courteous, went above and beyond. Would recommend to friends and family. Can't wait to get my new couch and TV stand.

Customer service was amazing! All of the workers were so nice and welcoming. They helped me pick out the perfect couch for my living room!

Best experience buying furniture

Mike was our associate who helped us, it was quick and easy, great experience, everything was explained well with no pressure and happily no hidden fees. Would definitely shop here again!

AJ made the whole experience incredibly quick and easy! We were able to find the loveseat we wanted for a cheaper price on the website than what was in store. They matched the price no problem!

Staff very helpful and friendly and very professional.

She was excellent and professional in every aspect, so knowable about the products and courteous, I went to 3 more Ashley stores and I knew what I was looking for, she understood my needs and provide great service. Jada was excellent sales person.

Please do not shop here!!!!!! WORST STORE I HAVE EVER BEEN TOO!!!!! The delivery team forged my signature and never delivered my 3,000 dollar mattress! When I went into the store they were so nice to me and had great service but Once they make their sale they do not care about you or your furniture. I am on my 7th delivery with them because they keep sending me cracked or damaged furniture they aren't able to assemble. The delivery team is not white glove! It's a third party that is so unprofessional and rough handles the furniture! They damaged my house in the processes of moving the furniture causing holes in my walls and scuff marks. Then when you try to refuse your damaged furniture it becomes a nightmare because you get the run around. Its been over a month and nothing has been resolved! There is no direct store number so you have to go through multiple costumer service representatives that have no clue what's going on explaining your self so many times! It's been truly the worst experience of my life and now I am considering a lawsuit due to the forged signature and them entering my home unauthorized leaving damaged furniture I never signed for ! I had over seven deliveries with them and each one was a nightmare! For one of the delivery the guy left my dresser in the box and told me he doesn’t get paid to assemble it only deliver it! As shown in the photo below my dresser was left in the box upside down! Please save your money and time! The worst part is they pretend that they care by saying I want to do right by you will give you 500 back! What is 500 dollars going to do if the furniture is damaged and you can't use it!!!! 500????? BACK ON A 10,000 bill is such a joke after everything they have done and all the trouble they caused me!! Why don't you get the delivery correct and send my quality furniture! Worst part is they try to just keep the sale appose to addressing the situation!!! HERE WE GO AGAIN WITH THE RUN AROUND YOU CAN CONTACT US!! AND WHEN YOU CALL YOU GET NOWHERE! NO YOU GUYS SHOULD BE CONTACTING ME TO RESOLVE THE ISSUE !!!!

I visited the showroom and I was immediately greeted by the manager..Samantha..she was very friendly and had me discuss the loveseat I wanted to purchase with a wonderful sales person named Alexandra...the process was seamless and I will be back..!

I was struggling to find the best sofa bed at a great price. I love online shopping but it doesn’t allow the touch and feel of the product. After driving and checking at other stores Ashley Homestore had just what I needed. Great price and selection along with having delivered in 3 days. Will definitely recommend

Worst store, worst furniture experience in my life. Our salesman AJ is very nonchalent and don't seem to care to learn about follow up and follow thru. Never called us once after learning that we waited for a delivery that was never scheduled and when Sam finally scheduled delivery, they never came wirh all the furnitures that Manager Sam promised plus they delivered a defect in manufactured bed, 3rd delivery same nonesense, no one in this company can get it right. No communication not so ever between store and corporate. Now today 4th delivery and these people still bring the wrong screw to attach to footbed. We felt like that we simply been punished for dare to buy at this store. My husband and his brother tdrove 60 miles each times during 4 times already to the store to fix things because nobody answered phone till now we are still at the end of our rope.

Mike at the Farmingdale outlet store was extremely courteous, professional and very pleasant to deal with.

The folks at the store know their stuff and when they don't they know exactly who to ask. Even though it was an outlet Joe took the time to walk me through looking for the piece that I wanted and was super nice the whole time. I was blown away by the prices and the quality was still Ashley. More importantly than the man explained that if you're looking for something at Ashley that you should stop and check with them if you can pay for it in a year they give you the outlet pricing. If not you don't get the outlet pricing definitely worth the stop. The store is laid out with warehouse shelving on the outside so you can quickly see a full set of furniture , sofa is on the bottom, and as you look up the shelf the smaller pieces go. They also have other sets in the middle. They do only carry basic colors though. It's also not like scratch and dent. You don't purchase the floor models they order originals for you but not customized. You won't be able to pick your fabrics but if you're looking for a standard piece and a standard color definitely worth a stop.

Had a great experience with Stephanie and AJ. They were courteous and all so helpful. There was another gentleman that put my chair together, sorry I didn't get his name. A bug THANKYOU to him. Will be back to store in December. Need a new bed.

Work with AJ! Can't say enough about our positive experience working with him. He went above and beyond to make sure we had the couch we wanted in a timely fashion and made sure to keep us in the loop the entire time.

I ordered this dinning table set from Ashley's on April this year and received the delivery on 06/18/21. Without even 2 months of usuage we noticed big cracks on both side of the table. Ashley send out a technician on 9/16 who determined that the table can't be fixed. Ashley claimed that because this damage wasn't there at the time of delivery they will not be responsible for the damage. So once the product is at your house whatever happens it's your own problem. What kind of quality is this that it cracks within 2 months of normal usage? And the insurance plan they tricked you to buy? Forget about it. Can't get a hold of nobody. Submit the case on their site and nothing happend.

This is the 3rd large purchase we have made from Ashley’s and from customer service, processing our order, delivery and quality, we have had an excellent experience. Ashley’s is the only place we will shop for all our furniture needs.

DO NOT BUY HERE FURNITURE NEVER GETS DELIVERED

Great Sales Person!

Shopping is something my husband despises. Today Mike and Samantha made the whole experience of shopping for den furniture fun and exciting. They both shared a professionalism we have not witnessed in a long time. They spent so much time with us and their expertise was invigorating. We highly recommend Ashley outlet store as well as these 2 outstanding sales people who went above and beyond helping us decorate our home.

Nikole helped me to buy the mattress. She was very patient, helpful with cool attitude. She gave me the space to choose freely no pushing to get things! I enjoyed working with her.

Joe helped us choose a couch that we absolutely love! He was super patient and knowledgable. Both Mikes were also helping us as we shopped and they provided great service while also being super sweet to our two year old. Thanks to the team for a great and easy experience!

Staff was very helpful and we got an INCREDIBLE deal on our new couches. Looking forward to getting them into our house! UPDATE: Still 5/5 stars after having our couches delivered. Great service from the whole team!

Great people and products. They have Lways been good to us.

She is awesome 👌

Working with Rick was a pleasure

Walked around for an hour without even a simple greeting, I guess my money wasn't good enough for common courtesy, store itself is clean and obviously limited selection but the interaction was a turn off.

Nickesha was a fantastic help. Very patient, listened to my needs and concerns and answered all my questions. Will be back!

Absolutely the best experience buying furniture! Jada and her team are absolutely the best! She is attentive, courteous and so so nice! I will definitely be coming back many many times and will recommend it to all my friends!!

Jada was super friendly and helpful with helping us pick out some pieces for our new apartment. Prices throughout the store were very reasonable and the quality was outstanding. Jada was really efficient in setting up delivery and explaining the warranty options to us. Great service all around.

We made a purchase of 2 full queens bedroom sets which included queen beds, frame, the whole queen bedroom sets in January 2021. These bedroom sets were for our 2 kids. We moved from Queens (1 bedroom) to Bethpage. We were told to expect our order in February due to COVID. The sales person was Dan. It is now June 2021. I received half of my purchase which were the 2 bed frames (no beds) , 1 night stand and 1 dresser. My kids are still sleeping on the floor since January. I was told the rest of my order will be expected in July. The usual excuse was COVID and back order and orders being routed from Texas. For a big company like Ashley, I wasn’t expecting these issues. I just a bought an Tempur Pedic King Bed with everything from Tempur Pedic store and we have received it already ( less that 6 days). We went with Ashley due to a referral from a friend and because it is a big well known company, but I have now regretted my decision. I called in every week for my order status, but was given the same excuse.

Amazing service and Quality! Ask fo’ Moe! He was extremely knowledgeable, patient, and friendly! Moe made our furniture buying process a breeze! Thank you!

Jada and Tenisha were both great They made our shopping AMAZING!! 😊

Great price, Great salesman and Manager, Great delivery and setup! Sofas look awesome!

AJ is a great salesman!

The salesman AJ was FANTASTIC in helping me pick out every piece of furniture I was looking for.

Anthony was excellent and extremely helpful. Made everything as easy and simple as possible for us.

The experience was great and not stressful

We had a very nice fellow help us buying our sofa. He was very polite and so helpful answering Any questions we had. Anthony was his name. A VERY good salesman. Mrs. L.

Anthony (AJ) was a wonderful help. He was knowledgeable and helped me get answers if he didn’t know the answers. I can’t wait to get my living room set.

I wish I would had read the reviews before attempting to purchase furniture at Ashley Home Store Outlet on Route 110. I went to this store on February 13, 2021 to purchase a couch. I purchased not only a couch, but also a table, 4 chairs and a bench. The salesman named Dan told me because of the pandemic that these items will be delivered on the second week of April. He said they will give me a call before delivery. I was ok with this and was willing to wait 2 1/2 months. Well, now the second week of April comes and I didn’t get a call so I waited till the third week and I called the number that’s on the purchase order. The person that spoke to me informed me that since the items are on back order that it will be delivered maybe in July!!!! I was very upset and decided to go to the store to speak to Dan. When I get there, I sense that Dan is nervous and he tells me that he’s shocked that I didn’t get the couch because other people have purchased the same couch after me and they already has theirs delivered!! Then he said that I could have the table but not the chairs because they are in back order till July!!! Really Dan! So my family of 5 has to take turn eating because we won’t all be able to sit at the same time!! I asked for a refund which Dan said he emailed his supervisor to approve it. Dan called me the next day to tell me that they will refund me. He said it will take approximately a week to get the refund. Well, it’s been 3 weeks and no sign or call or email about this refund! This is disgusting customer service! I would never buy anything at this store! They are horrible with communication and with customer service! They never called me to inform me about the items being on back order. They tell you that you will get a refund in a week and it’s been 3 weeks! First and last time dealing with Ashley Home Store Outlet!

One of the easiest purchases ever....couch and loveseat. Salesman Anthony was terrific and he was the reason it all went so smoothly. A real pleasure..friendly and no pressure.

I really enjoyed my experience shopping at this store. All of the staff seem very friendly. The sales guy Benjamin was very helpful. He was very patient with me as i was undecided as to whether or not i wanted the gorgeous bed that i had ordered since it was a Queen and it didnt come in a full size I called him to take items on then to take items off and then to put the items back on again. He helped me each time and offered to come into the store on his day off so that i can test out another mattress that i had seen online. He was very helpful and i do plan on going back for more furniture. 😊

Nice salespeople, great selection of loveseats and sofas, and modern pieces for the home. We found the prices to be very reasonable. Delivery is on time, and gives you a heads up for when to expect them. Highly recommend!

Very pleasant experience! Jade was very helpful and even had some advice about knives (warranty info)! Overall a great experience.

Samantha was awesome! She helped us right away, wasn't too pushy and gave us all the options that suited our needs. She was kind and very personable. This store has the best prices compared to neighboring competitors and a great selection for whatever you need. Thanks Ashley Outlet!

Very pleasant and helpful staff.

Very helpful

Sam, their newest employee, was absolutely amazing. She is not only a natural at this new job of hers, but she's already a pro. Her Manager, Rich, wasn't so bad himself. Did a great job training her and did such a great job that I can prob work there now, lol. Seriously though, great customer service and Sam has a great career ahead of her!

Howard the salesman was excellent and honest. Very knowledgeable

The furniture was what we wanted, but the sales person had a poor attitude. When we asked if we could possibly be notified on the day of delivery if the truck was an hour or two out, he said no, and when we expressed our disappointed (but in no way were disrespectful to the sales person), they replied "well that's Ashley furniture's problem not mine". Seriously??!! Well he's probably bitter in the rest of his life, and that's his payback ahead of time. Ashley Furniture should better vet their sales people. This guy left us with a negative shopping experience.

Highly recommend Ashley’s outlet. have bought furniture from them multiple tiles and each time they have been extremely helpful and have wonderful policies. They always have an amazing selection and even have exact pieces from Ashley’s that are listed for a much lower price than the non outlet store. Howard and Harry were both extremely attentive and really worked with me to ensure that I left very happy with exactly what I wanted. Highly recommend working with them both!

Everything is good.

Love me new couch and delivery was great!!

Harry was phenomenal gave me exactly what I wanted made sure I understood the benefits of everything I was buying I can't thank him enough

Harry was hands down the best, been to another Ashley and there’s no comparison. He’s smooth, fast, friendly and aggressive to make his sale happen. Should be selling luxury cars dressed like that. Great experience highly recommend!!!!!

Awesome service, every salesman was able to answer my endless questions but Harry things super easy, fast and seamless when I finally decided what to purchase!

Harry was absolutely amazing!!!! So professional, we shopped all over 110 and he's clearly reason we bought today. He was very sure of himself and made the experience flawless. Great job Ashley

Was looking for a good deal on a sofa and had the pleasure of working with Harry. Harry was very professional and helpful. We were happy to purchase the sofa from him and had a great experience at the store today.

Route 110 is packed with places to shop for furniture, but this is absolutely the place to go! The prices are essentially unbeatable, fastest shipping around (even with COVID delays), and the employees are extremely kind and helpful. Howard and Harry really took the time to work with me and answer any question I had (their level of patience is unparalleled). I’ve been shopping around for weeks now, and I walked in and left with exactly what I came for - with a very reasonable delivery cost! They were very courteous and polite throughout the experience and made everything easier. Don’t make this your last stop for furniture, you won’t regret coming here first!

Huge thank you to Rich who helped me find the perfect sofa to meet my needs. Nice guy, no pressure. Will be coming back next time I need furniture.

Great experience, store was super clean, great selection of furniture and styles at reasonable prices. Rich was incredibly helpful with presenting our options, finding matching furniture, and scheduling delivery.

Harry was a great help. I would definitely come back!

Excellent service with Harry and the whole sales team.

I went into Ashley home store outlet in Farmingdale as I needed a new couch for my living room. Howard Fingerhut was an excellent sales person and listened to my wants and needs. We found the perfect couch for my living room and I couldn’t be happier with it. The service was excellent and the couch is made of great quality. I will definitely be going back and seeing Howard for my future furniture needs.

Rich and Rick were very helpful picking out my mattress and bedroom set. Pleasant and very friendly

I got to the store a little before they opened and was greeted by Rich who assisted my whole visit. He is friendly and patient. As this is my first time purchasing furniture he made my experience efficient and easy. My family and I will definitely be back for future purchases.

My husband and I were so pleased with the service we received from Tami Bryant at the Ashley Home Store Outlet in Farmingdale. Tami was sweet, helpful, and patient, and she went out of her way to find what we wanted. Also, the prices were great so we were able to save money and get quality furniture. I recommend this store, and will definitely shop there again.

Rich was so helpful with our recent purchase! He helped us with a great deal on a TV unit and was flexible with delivery times. All around fantastic service and we were in and out in under 30 minutes

Great experience at the Ashley outlet in Farmingdale. The manager, Howard F., was professional and helped us find exactly what we needed. We ordered a mattress and base. He was very patient with us asking many questions and was extremely thorough that there were no surprises.

Love Harry! He was an amazing sales guy!! We will definitely be coming back soon! Hoping Harry will be our sales guy again! Very professional.

Howard Fingerhut, the manager, recently sold us our Bolanburg Dining Set!! He was so helpful and went above and beyond in assisting us to find the perfect dining set for our renovated dining room. Thank you Howard for our first amazing Ashley experience!!!

I had an amazing experience today at the Ashley Store. J min was very helpful, patient, and informative.

The manger Howard was knowledge and professional, as he guided us in furnishing our new home. He was a pleasure to work with and the quality of furniture is fantastic. Thank you for helping to make our house feel like home!

Rick was a pleasure to work with! I went to 3 other stores and the service at Ashley Outlet in Farmingdale was best. Helpful service with measuring the items, answering questions and being easily accessible. Thank you for a great experience!

Rick was great, he helped us make sure our measurements would fit the perfect recliner in my room!

The manager Howard and the salesperson J Min were Amazing. They help us so much with picking out our living room set. Best customer service ever.

Rick helped us with getting our couch definitely recommended coming here. Such nice helpful employees

When i walked in Rich came up to us introduced himself he was so friendly and warm. He allowed us to look around without crowding us and to enjoy the experience of shopping for our furniture. He was accommodating and answered all questions. I recommend shopping here very quiet,slow paced and clean. I thought shopping for furniture will be overwelming but Rich and Harry made it very worthwhile. Thank you!

Harry was a great help! Very professional friendly and most importantly informative! Would absolutely recommend Ashley and Harry to everyone. He has a great way about him that is welcoming and assertive.

Sales associate: Rich, was a pleasure to work with in purchasing a new sectional couch.

Rich was a great salesman and he helped us get the best prices possible! He helped me decide on the perfect bed and gave us choices that we didn’t know were available. I would recommend Rich to help you find your perfect furniture!

Awesome experience here today at Ashley’s outlet. J’Min was great help and super nice, he introduced us to Harry to get some clarification and immediately all my concerns were addressed. Great teamwork and proper handling of customer service.

Amazing customer service by an amazing employee named Rich. He was so nice and kind to us. He had a lot of funny jokes up his sleeves. Definitely would recommend you come here. Great prices too. Amazing work by this company

Rich was very helpful and was very knowledgeable about almost everything! All in all, great guy would definitely recommend anyone to come here to experience the best costumer service!

Harry and William were absolutely amazing from start to finish, professional and amazing sales energy. Very happy I stopped in today and I highly recommend this store to the community as these sales people represented the Ashley brand with flying colors.

Howard on the post dawg!.. DanL & JMin 🙌🙌🙌😍😍😍😃😃😃

The workers are absolutely friendly and welcoming.

N/C

Great buying experience here today. Assisted by J’Min and Harry, they were very professional and helpful. Harry absolutely knows his stuff and made sure everything was smooth and fun. Great experience and super happy here.

Harry and Rich provided me with flawless service today. Came in for a bed set and was introduced to the sleeping specialist and got a 20 minute school lesson on sleep and how I can relieve my lower back pain by being fit for a proper mattress. All new to me and a lot to understand but they really did a great job and made it fun and in a no pressure sales manner. I highly recommend these guys to all future people looking to buy from Ashley outlet. Thanks for everything Harry/Rich!

Great services from Rich! We love our beautiful couch.

Harry William and Rich are AWESOME. Service prices and knowledge ON POINT!

J’min was a pleasure from the moment he politely introduced himself to my son and I. He offered suggestions to assist us with making a difficult purchase as my son is 6’2”! Lol J’min is an asset to your company and a model of what a salesperson should be, courteous, soft spoken and patient. I hope this review will be put in his personnel folder. Thanks J’min for making a potentially long and tedious experience a pleasure!

Best Services from the moment I met Dan L. to the delivery men it was the best experience. I am in sales and they treated me with the utmost respect as I treat my clients! I will be back to buy more furniture.

Excellent service great place to shop highly recommended

I bought a chester and when it delivered the draws were broken

Stay away from this store. Ordered a desk in November, they never called after 2 months of waiting for it to even remotely say it was in and ready for pickup (delayed cause of COVID i figured). I had to call and speak with corporate representatives probably about 10 times who couldnt even get in contact with the store. The store doesnt answer the phone, emails or even return phone calls when the representatives did actually get in contact with them. To top this off, I got the desk and was unpacking it at home to find no hardware. Another hassle of trying to contact the store. Representative said it would come in 7-10 days, the store said they would look for the hardware but never called me back. Needless to say I am never buying anymore furniture from this store ever again and I suggest going else where to buy furniture. It is not worth the frustration.

Furniture doesn't have an "outlet" feel, I ordered a sofa and received a brand new one shipped and assembled in my apartment less than 2 weeks later. Hassle-free experience I'd recommend before trying the regular "dicscount" furniture stores

Usually I don’t do this but this time it’s just touching my nerves My delivery schedule was 11:45am-3:45pm, I cancelled my work and stayed home. They haven’t showed up. Till 9:35pm, I had to call the driver not to come any more cuz I have to go to work the next day. Cannot give them another 2 more hours to do installation. During the day, I had to call 2 times to confirm if the driver can make it shortly, they gave me different kinds of excuses, and guaranteed for the arrival. First time I was told before 3:50pm, second time I was told before 8pm. It’s my first time that I ordered from Ashley, it’s just beyond my expectations. Unbelievable delivery service.

Dan L. went above and beyond with my first time experience at this location. I am more than satisfied with the professionalism and outstanding customer service I received today. I highly recommend this location to anyone who is interested in purchasing any furniture for their home. I will definitely be coming back for more furniture only at this location. In addition, I will be letting my friends and family members know as well about this wonderful location!

Great store with great service from the salespeople to the delivery servicemen! High quality furniture for a great price!! Definitely recommend for all body types and for all pricing brackets.

Fitz P. has been extremely helpful throughout the purchasing and shipping process of my new sectional. Even afterwards he has shown great professionalism and responds quickly to any questions presented.

Just had my new dining room set delivered. The entire experience was wonderful. Store staff was helpful and friendly and everything was delivered on time and in perfect condition. Even the delivery men were wonderful to deal with.

This is our third furniture store we attended today and we were successful in making a purchase for items we did not expect to find here. The salesman Juan and manager Howard were exceptional! Juan was very helpful and informative. We came in with no expectations to purchase a mattress and we walked away with two. Good customer service is hard to find and we found it here. Would definitely recommend this establishment and will continue to come here for future purchases.

Salesperson in the store was great. However, delivery men were terrible! My 18 year old daughter was home and they left the nightstand incomplete, falling apart, missing a screw! I have to chase after the store to get someone to come back. It’s going to be 2 weeks before someone comes. Never again!!

I purchased a sofa and love seat it was 2 month wait for delivery. It came and on visual inspection they looked good. After sitting on and using arm rest it was completely broken. They refuse to replace it they suggest tearing up fabric to repair the frame. It is a brand new sofa what can I do. I’ll never shop there again

The sale man at both stores in Farmingdale was were very knowledgeable and answered all my questions. They we're extremely helpful!

I'm giving the actual store 2 stars because they cancelled my order without telling me, proceeded to confirm a delivery date, then never call again so I had to reach out. The people on their customer service line were absolutely NO help at all and sounded like they had no idea what they were doing. Absolute poor communication from everyone EXCEPT an associate there, Dan Lerner. He noticed this mistake in their system before I reached out to try and resolve it to help me, and when I finally got in touch with someone he made sure my problem was resolved and my delivery was still on time, even though the order was "cancelled" in their system.

Great place to go prices are very good my salesman Mr Fitz very friendly answers all your questions takes great care of you

My son and I went there today. We took our time and when we were ready Tami was very helpful, the transaction went smoothly. My son can't wait to get his new sofa, and very happy with this store and personnel.

Worst customer service ever, they never deliver your furniture on time. Go somewhere else

No one asked if we need help.

Great customer service by salesmen Danny.

DO NOT BUY THE 5 YEAR WARRANTY IT DOESNT COVER ANYTHING BUT STAINS !!!

The store was clean and well organized, and the staff were helpful, but beware of the hidden charges. After picking some tables we liked that were reasonably priced we were informed that there was no pickup option. Our only choice was to pay a $150 delivery fee. Anyplace that doesn't offer pickup should include delivery in the price. In the end the furniture isn't quite the deal it seems to be.

The in-store service was perfectly normal and what I expected. The delivery came to our apartment early then proceeded to bring the couch into our lobby only to decide that the couch did not fit in our elevator. (For the record the elevator is completely standard size and when we were purchasing our couch we were assured that the couch could fit.) We then asked them to bring the couch up the stairs only to find once they reached the top floor that they could not fit said couch through the last door. In order to make room for this couch my family and I had to take out a couch from our living room that was the same size as the couch we had purchased. I almost singlehandedly was able to wiggle the couch through the same size door that the delivery men struggled with. They then proceeded to reload the couch and left. So far we have been met with a second delivery fee due to the sending back of the couch and they are planning on charging us more for the disassembly service. My super was watching them moving the couch and pointed out that people do this every day in our apartment complex of over 500 apartments. None of those movers had an issue. All in all very disappointed that the second half of the buying experience has been so annoying, time consuming, and frustrating. The store has yet to offer any recompense for our troubles.

Very knowledgeable people,huge inventory.

Delivery fees were too high and booked too far out.

(Translated by Google) They treated me with "EXCELLENCE". (Original) Me atendieron con "EXCELENCIA".

Haven't really shopped here before. But great experience, and very good service. I would definitely go back again!

Stopped in the route 110 store for a low cost sofa bed. Tami a customer representative was sensitive to our needs and was very helpful during the process.

Very pleasant shopping experience. We went in for a bedroom set and came out very happy. Thank you Dan!

Sally Scally is the best saleswoman! She is sweet and very informative, and took the time to answer all of our questions and go over a bunch of different options with us.

They claim they're America's #1 furniture store and I never see more than one or two cars in the lot. They are so over priced. And they don't tell you to look online as they have some of the items a bit less expensive online than if you just buy it from in the store. I'd give it one star but my in laws bought us a desk from there that they found $200 less online. The sales people are Hawks in the store too.

I purchased two of the same couches in November 2019 sales person was great but in Jan 2020 the “wood” on the couches are peeling off. Beware do not buy the Brown chenille couch with “wood” accent

Very relaxed atmosphere, the sales person was very patient with all my questions and concerns. Never too impatient or annoyed. Tami was one of the most professional and caring people I have ever met, I fully recommend this outlet store and Tami my sales person.

Tami and neel were very nice and knowledgeable, walked out with a very nice couch

Good prices but non negotiable

Dan was great.

The service and furniture quality here at the outlet is phenomenal. Juan Garcia and Sally Scally are trusted advisors there. Very patient and professional. And they saved me a ton of money as well. If your looking for new furniture, make this your first stop. And ask for some popcorn also!!

Great selection.frendly staff nice place

Nice place for furniture the prices were good the selection was limited. I stopped in just to check out some furniture but they didn’t have a large selection for what I was looking for. Stay lit 🔥

I ordered a chair which we picked up at the store. Once we got it home we discovered there were missing parts. Juan, our salesman, personally came to our house to deliver the missing parts and assembled the chair himself. This was outstanding customer service. All our encounters at this store have been very positive.

Worst experience ever! They charged me for a more expensive mattress and sent to my house a cheaper one. I tried to resolve the problem for a week now and nobody gives me an update about the situation. Never coming back here!

Nice store with attractive pricing. Salesforce is extremely helpful and courteous! The quality of the merchandise coupled with the savings enabled me to purchase more of what I needed, and walk away in the black. Very satisfying experience.

Low cost and quality go hand-in-hand. No such thing as a bargain.

Enjoyed my visit. I was there just to look and take pictures to make a decision with family. Dan was excellent introduced himself and encouraged me to loom around! He did not hover. He checked back about 25 minutes later. Gave me a water and let me be. I will be back with my decision!

I went into the clearance center at Ashley and was approached by a young man named Juan Garcia. This young man was a god sent, he had the patience of a saint working with me to buy a bedroom dresser, desk and an additional piece to my living room set that I had purchased last year. I of course didn’t know the name of the sectional but he found it and also found out that the desk I picked out could not be assembled! When I told him I was old and couldn’t put it together he offered to come to my house and put it together for me!! This young man has gone above and beyond and I hope Ashley appreciates what a fine young man they have representing them! He is a diamond that in these days is hard to find! Please ask for him when you go in, you will not be disappointed!! Also prices and selections were great!

Went to look for furniture for a new residential home my company is opening up. Me and a colleague walked around the store for 1.5 hours and nobody asked us if we needed help. 2 women walk in and instantly were asked if they needed assistance. To think we could’ve spent our unlimited budget in the store.

Great quality and price beat any stores

i bought a couch here for my mom and i needed a lot of help getting it and the salesperson Tom really helped me out. he dedicated his time to helping me pick out the perfect couch that my mom now loves. Totally recommend Tom and will be back

Very relaxed atmosphere. We went into other stores we felt a little pressured. Not at Ashley's. They had the most variety of reclining sectionals . Our sales person Dan was very helpful and most of all genuinely a nice person. We will be back for future purchases and we will refer friends and family.

Although I didnt purchase from here, they had a nice selection and wide variety of love seats and other furniture. Nicely displayed items and the staff was attentive to trying to help me.

Nice store but ended uo getting a better deal at france and son . Com

Excellent selection. Stan was an awesome professional patient saleman.

They are just horrible. The supposed manager pete or peter, he is a cheater and a liar. Will never go bck to that store again, to ashley's period. They are THE worst ever.

Good furniture with great prices

The salespeople at this store could not be nicer! However, the same could not be said about their manager, Tim. He was rude, obnoxious, and unwilling to be of any help. All he does is walk around being impressed with himself and bragging that he is the manager - a position he is certainly not worthy of! Because of him, the outlet as well as the store (both in Farmingdale) have lost a very good customer!!! Ashley - choose your management team more efficiently!

Awesome .....Timothy did a great job...

DO NOT SHOP HERE!!! Ashley’s Furniture advertises GREAT CUSTOMER SERVICE WHEN IN FACT THEY DON’T!!!!! I GOT AN EMAIL FOR A DELIVERY ON THE WRONG DAY WHEN MY FIANCÉ AND I EXPLAINED EVERYTHING TO THEM WHILE WE WERE PURCHASING THE FURNITURE!!!! I CALLED CUSTOMER SERVICE AND THEY CONNECTED ME TO THE STORE . I SPOKE TO A GIRL NAMED HAYDEN WHICH BY THE WAY WAS VERY RUDE!!, TOLD ME THAT THE MOST THEY CAN DO IS SCHEDULE SOMETHING LAST WEEK OF APRIL .. THIS IS UNACCEPTEDABLE AND BAD CUSTOMER SERVICE!!! I ENED UP ARGUING WITH HER ON THE PHONE AND SHE HUNG UP ON MY FACE!!! THIS IS WHAT YOU CALL GOOD CUSTOMER SERVICE??THEN I CALLED COPRATE AGAIN AND THEY WERE COMPLETELY USELESS . THEY TOLD ME THAT I HAVE TO WAIT FOR THE STORE MANAGER TO COME BACK TOMORROW. I WAS TOLD THAT THE ORIGINAL EMPLOYEES WHO ASSISTED US ARE NO LONGER WITH THE COMPANY. HOW IS THAT THE CUSTOMER’S FAULT?! COORPARATE REFUSED ME TO SPEAK TO THE MANAGER UNLESS THE FURNITURE IS IN MY HOME. THEY TOLD ME IT WAS A STORE ISSUE. HOW IS THIS A STORE ISSUE WHEN I’M CALLING CORPORATE ? SHOULDN'T THEY BE ABLE TO HANDLE THIS ? !?! THE VERY NEXT DAY I HAD MY FIANCÉ CALL THE STORE TO SPEAK WITH THE MANAGER TOM.. HE ASKED HOW CAN HE FIX THIS AND MY FIACE TOLD HIM THERE’S NOTHING YOU CAN DO YHE DAMAGED HAS BEEN DONE AND WE GOT OUR MONEY BACK FOR THE ORDER. SAVE YOURSELF THE HEADACHE BY NOT GOING HERE!!

Helpful people, decent inventory, a little run down.

Don’t buy anything in this store they sell the item first and then tell the customer they don’t have a item in there warehouse. After that they are not give you a right date and time to delivered they schedule 3 times my item delivery date I miss my work because of them. And then I go to the store why my item was not delivered I ask for a manager they said they don’t have any manager in our store which is not true I know who is the manager. They have a very bad staff they made a mistake and they are not giving me my shipping fee back. Please I suggest you don’t go Ashley furniture always go bob

I went on February 14th of this year I was told this store had an over sized reclining sofa that I had my heart set on. When I got there I was shown a different couch that was "almost identical" (called the "Bolzano Reclining Sofa) which was cheaper so they talked me into getting that one instead. I got it delivered on February 20th, no issues at all they were in and out and it looked great. It was super comfortable for the 25 days that I was able to use it... Because on March 17th the half of the back of the sofa snapped and dropped to the ground when I went to recline in it. You can only imagine how upset I was, I went back to the store and demanded a refund or an exchange due to the fact this sofa was NOT EVEN A MONTH OLD! They told me there was absolutely no refunds or exchanges and I had to file a claim and only if Ashley Furniture felt it was their responsibility then they would have a technician repair it. After days and countless phone calls they tell me I'm able to set up an appointment for someone to come out and look at it but that there were "no available appointments in the near future." So I tried to keep my patience in check and a day or so later I called back, when they were supposed to call me mind you, and they said the next appointment was for April 5th... 3 weeks after it had broken! Finally the guy comes and tells me it's pretty badly damaged but he could fix it. In fact, that technician was the friendliest and most helpful person in this whole situation and he doesn't even work for Ashley's! I called them yesterday once they had his report and they told me they would be ordering the parts but that it would take at least 7-10 business days just to process the order and then who knows how long until they arrive at my house. Oh and get this, I can't even make the appointment for the technician to come back and do the repairs until the parts are physically in my possession. And guess when the next available appointment is... "nothing in the near future." This has got to be the worst purchase and customer service I have ever experienced and I'm usually very understanding. I'm still not going to have this issue resolved for probably another month.

Affordable quality furniture at the closeout store+

No help no one came to help us or even tried to help .

The furniture here is not bad, and the prices are better than the other furniture stores

Constantly gave a run around about delivery all they were looking for was a sale When asking for help they were super rude would never go back to this location again

Ryan was a great salesman. I purchased a perfectl sofa for my office.

Julie was so patient and kind. She showed us all of our options for our space. I had a wonderful experience and would highly recommend Julie to help.

Excellent and stellar service from big Chris

Went to buy bedroom furniture and the staff was very friendly and so helpful. I was helped by Alvin and big Chris they worked very well with helping me buy what I wanted and stay within my budget. I will definitely come back here whenever I need furniture again. I would also recommend it to my family and friends.

EDIT: I added 3 photos of our new bedroom set to the Google Photos listed. From the moment my fiancée and I first visited this particular location, we've felt nothing but welcomed. We met Ashley (ironically) while looking for a bedroom set for our new apartment, and she's helped us every step of the way. Even when we were back and forth on designs, sizes, and especially when we struggled to find a mattress that suited both of our needs, Ashley was extremely patient and understanding. She was never pushy, never tried to sell us something that we didn't want, and made sure to listen to exactly what we wanted. We have had horrible experiences in the past with other furniture companies hounding us for credit increases, attempting to force sales, and continuously reaching out via phone calls to have us return to the store. In this particular store, all employees (Ashley included) are friendly, knowledgeable, personable, and cared only about our satisfaction. We just got our bedroom set delivered and installed today, and everything was perfect. We were the first family delivered to, and Ashley Furniture kept in constant contact with us to ensure time, date, and location were correct. The movers were very kind and knowledgeable about how the frame worked (we purchased an electric adjustable base). We couldn't be happier. Ashley has been with us every step of the way, and any obstacle we came across she made sure we could find a solution through it. She's left such an impression on us that this Ashley HomeStore Outlet is our first choice for any further furniture, and she is our go-to person. We trust her judgement, and we have already started the journey of furnishing our living room with her help. We highly recommend her, and this store, to anyone looking for furniture at a reasonable price.

all the staff at the Ashley HomeStore Outlet were terrific! Our sales person, Justice, was very helpful, attentive, and knowledgable about the furniture and helped us make our selection. The store manager and Justice went above and beyond in personally helping us get the item delivered the same day, even in a snow storm! It was a great experience and highly recommended!

Jamani is a wonderful and knowledgeable sales associate! Manager Chris is lovely as well. Great prices and service.

I pulled into the lot of Ashley’s outlet in farmingdale with first time buyers jitters, was greeted immediately by Ashley. As anxious as I was I could tell Ashley was going to be a good fit for my personality in aiding me find just what I needed. She went above and beyond. I was wondering about how a taller person would fit on one of the couches ....and cue Ryan ! Ashley called Ryan, Ryan came over and helped ease my concern about the couch. The two of them moved furniture allllll over the store to help me put everything together, see the colors and match out different products to complete my new living room and bedroom. A very stressful event turned into a great situation. I was never rushed or pushed into anything. My experience with the team at this Ashley location with Ashley, Ryan and Chris was wonderful and I highly recommend this store and their staff.

My experience here is amazing. Big chris and Ms. Julie were amazing, they are very knowledgeable and sociable. I purschase a 5 pcs dining set and im in love with it. The hospitality is definitely the bread winner along side with the knowledge of amazing furniture.

Alvin is a friendly, personable associate whom made us feel welcomed as soon as we walked in. He made the effort to get to know me and what I was looking for. He worked with me and gave me options. I would recommend this store and strongly recommend working with this associate.

I would recommend Ashley furniture outlet to anyone looking for a new set. The salesperson Wendy is very helpful with your needs.

Great experience here at Ashley Outlet Center. Ra Ra, our salesperson, was excellent, so patient and pleasant. I would definitely recommend Ra Ra and the Ashley Outlet team in Farmingdale.

My wife and I just had a great experience at Ashley Homestore Outlet. We worked with Alvin who was informative, friendly, and easy to work with. Alvin made furniture shopping, which for me is at best mundane and at worst frustrating, into a pleasant experience.

Best customer service ever, Ask for Genesis ! They take care of you with out the super pushy sales pitches! The price was exactly where I needed to be and I was able to add an item and still be in my budget. Instant financing with no interest . No brainer,!

Great experience! Staff was very helpful; Jamani was wonderful.

Our sales consultant Big Chris made our experience at Ashley Outlet Center a very pleasurable one. He was very patient and helpful to ensure we selected furniture we would be very happy with. He also worked out an extremely reasonable payment plan that worked for me & my family. The complimentary popcorn was certainly a hit with the kids as well. We will absolutely be returning for any future furniture purchases!

Very nice sales people. Not pushhy. Resonable prices.

Genesis andChris were personable and didn’t feel pressured. They answered all our concerns and we wrapped up the deal ASAP

Ryan Owens was an absolute pleasure! He spent hours with me and my crazy two kids and helped me find a kitchen table, bedroom set, and living room couch. He even talked to my kids so I wasn’t distracted filling out forms. How wonderful is that!! I had a problem with my couch and Ryan took care of it with no hesitation. Love him and gave his name to relatives and friends, so they can have the best sales in Ashley! Thank you for hiring such a professional person.

Excellent service including knowledge of the products, courtesy and quality products.