Ashley Store Geneva, NY

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Great service and great delivery.

They did a great job at sales and delivery

Very clean store friendly staff

Great experience from beginning to end. I bought a couch. Got a great deal on it. It was backordered and it cane in about the time they said it would. The delivery people were on time, careful and courteous.

The buying experience was friendly, fast and easy. The two delivery men were on time, courteous, and brought in our love seat without any problems. Great service and hope to do business with them again in the future.

The delivery guys were very polite and friendly. They ensured that all the electrical components worked and as requested put furniture carpet sliders under the feet without hesitation. Very nice experience.

My mother and I had the best experience at Ashley’s furniture in Geneva while shopping for new living room furniture. The sales rep that assisted us was very user-friendly. She didn’t try to sell us on anything just explain to us the pros and cons of the furniture we were looking at we ended up getting to loveseats, both of which reclined, and one of which had a cupholder in armrest in the middle, the price was very fair and the date we ordered the furniture to the date arrived was only 10 or 11 Days. On the day of delivery, I had plenty of notification at a time for when the delivery would arrive. Both movers showed up with a smile on their face and were extremely polite and courteous. They took their time moving the furniture in to ensure everything wasn’t damaged while moving it. During assembly, the explained all the extra moving pieces to me and how to operate the different controls. I haven’t really left the living room since Saturday afternoon. I’ve been enjoying the furniture so much. I’m going to purchase more furniture from there soon. I highly recommend exploring the store if you’re looking for new furniture at a good price with a good product, fast delivery times and polite service!

Great delivery and service. Timely and professional.

The delivery was on time and Adan and his helper were very nice and polite. Everything was placed where I wanted and I was very pleased with everything. Great job! I would highly recommend Ashley to anyone!

They price matched a sofa for me (about a $150 discount!). Salespeople very helpful in finding something in my budget. I also ordered their deliver service to move the sofa into my 3rd floor apartment. The delivery guys were friendly and efficient.

Fast and efficient! The delivery team made getting some large furniture into a small house look easy. The sales staff at the store were so helpful. Highly recommend and will use Ashley in the future.

Great salesman, I enjoy my sectional/living room set a lot. Would recommend

Wonderful experience. Very helpful and knowledgeable salesperson. Love our living room set and so does the dog!

Had great service and great delivery. Very satisfied every time I buy from them

Very polite delivery men did a wonderful job!!

I always have a pleasant experience when going to the Ashley store! Check it out! It’s beautiful in there!

Do not shop at any store in the area. Owned and operated and staffed by dangerous Mormons and other criminal gangs

Love my sectional, lamps and my end tables. Just waiting for the end tables. Should be here soon

Can't wait to get my new furniture. The price is just right 👍🏼👍🏼👍🏼

We stopped into the store today to look at a few pieces; fabric, firmness, quality, etc on a wim. We had the most delightful sales rep; Tom. He was amazing showing us all the things we thought we liked and some not so much. However he knew what we were describing and immediately and without being pushy showed us items he thought we might be interested in. Since the experience was so pleasurable thanks to Tom, we turned around at the doors and purchased new livingroom tables to match our chair and chaise we had just purchased.excellent people skills and customer service.

Through Doug I ordered a couch, chair and ottoman. He was wonderful to work with. Everything went smooth and efficient. I however returned the next day with a few questions. Tom waited on me and was so graciously accommodating. Between the 2 salesmen I received the best service and am a happy customer!!!

Staff is very friendly and knowledgeable not in the least bit pushy as some other stores can be! Here's a tip look online to see pricing there, they will price match as most of the time it is cheaper on there!

Fabulous service and great couch

It’s been So Long.. Too Long since I have taken time and finally Bought a new Living Room Set for myself and I finally found the perfect fit Looks, Comfortable and the Price you just can’t beat the Prices and the Sales are Insane .. the Transition from the time I put in the Order to Delivery was Excellent.. the 2 men that Delivered today were EARLY .. they Arranged everything for me, they handled the furniture with Care, Where other companies in the past have destroyed walls and doors and at times even the furniture but these 2 men truly made the process so easy for me.. We will Definitely be getting our Dining Room Set from here in a few months ..

Affordable home furniture and great selection!

Great people great service awesome selection.

Absolutely horrible customer service. I purchased several sets of furniture over 10 months ago at the Geneva NY location. They scheduled delivery in June which is when the issues started. 1/3 of the purchase had damage. As of tonight 12/14/22 I have yet to receive the replacements. They claim to have 2 out of the 3 items that were damaged. They would like to offer me a $100 dollar refund for an entire bed frame that is damaged because it is supposedly still on backorder. If you are reading this I strongly recommend dealing with a different Ashley HomeStore!

Great experience. Jamie at the Geneva store was helpful on the phone and in the store. The delivery went smoothly and the gentlemen were courteous and helpful also. My husband loves his new recliner!

We got a great deal on a sectional. Tom and Michael were super helpful. Just cant get our order for 10-12 weeks. Just tough to get stuff right now.

Very helpful and friendly staff, have gotten all my furniture here and will continue to do so

Purchased a mattress and it killed my wife's back. We exchanged it for a different model and now Ashley is trying to keep the $1000 difference in price . I have contacted customer service and filed a claim. Will never do business there again. I'm highly disappointed in the level of customer service at the store .

We love our new sofa sectional. Great sales team! They communicated weekly; keeping us informed. Excellent delivery team!!! They were polite to chat with, swift with their delivery, and respectful of our door frames and our new furniture. Most importantly, they delivered within the specified timeframe and gave us a 15 minute heads up prior to their arrival. We will definitely shop at Ashley Homestore of the Finger Lakes again!

Good selection . Friendly sales people. Hard to find furniture that doesn't take months to receive. Not their fault though.

This business is crooked and fraudulent. They run Bait and Switch Scams. The owner Jim Colizzi’s P. Jack LLC dba as Ashley HomeStore in Geneva NY, likes to only promote his small store location as a hometown neighbor. My mother who is 80, made a purchase of furniture from Ashley HomeStore. This was going to be her last purchase of furniture and wanted something special. She spent big money at Ashley HomeStore in Geneva NY at Jim Colizzi’s franchise. My mother waiting over 6 months for her furniture. When it arrived, the furniture was broken, my mother didn’t want to accept it. She was bullied and told she had to accept it or lose her money. She felt beaten and accepted the broken furniture. She kept calling the store to get a full refund , but refused to this day and it’s now been almost a year. She is so heartbroken, cries and is beaten up by Jim Ashley HomeStore Colizzi’s. Who is the owner! You might expect that type of behavior from their Manager or sales person, but not from the business owner. She was afraid to report it, due to retaliation from the owners and being a small community. *** WARNING ***. Don’t do business with Ashley HomeStore in Geneva NY. If they do you wrong, file Consumer Complaints with the Attorney General Office, The Federal Trade Commission, The District Attorney, The FCC, Dept of Justice, Consumer Financial Protection Bureau, Consumer Affairs, the BBB, write a review on YELP, here on GOogle, TrustPilot, Facebook, Twitter, local and National news outlets like The NY Times, Associated Press and their Facebook Page.

Nice showroom and great customer service! Tom Tracy is a great salesperson.

We went back to Ashley furniture in geneva after being here last week. Excellent service. Very friendly and helpful to find what you are looking for. Can't wait for our new furniture to arrive.

We will never buy from this store again. Customer service from Tom was the worst we ever experienced. Once they get your money that is all that matters. This mattress is awful for the money spent.

OMG We love Ashley Homestore Geneva! You folks are so easy to work with and follow through all the way through the process. From the top with Jim Colizzi, to Andrea to the delivery guys! What a team and WE LOVE our NEW Ashley Furniture! Thanks for delivering all the way to Pittsford during the snow storm too! THANKS so much for making our remodel so wonderful. Best regards Joe & Patti B. Pittsford, NY

Staff was very friendly and seemed very knowledgeable. They were not pushy. Products seem good quality. Place is in rough shape and could use some upkeep. Still worth going to.

I went to buy a new mattress and box spring. Everyone was very helpful. My bed was supposed to be delivered on February 9th . It was delivered on the 5th and slept on that night. The guys that delivered it were great. They took our old bed and were finished in about ten minutes.

Beyond upset. Paid great money for a sectional that we had to wait 12 weeks for. We get it and within week the cushions are going flat. 2 of the pieces don’t even fit together. Also sits lower then the rest. Hate it.

Expensive

Andrea and her partner went above and beyond in helping us find the couch we needed. Great people! Highly recommend them. Update: delivery came today and the movers were beyond fantastic. Wasn’t sure if it would fit but they managed it and I was very appreciative of them! They do excellent work. We couldn’t be happier. Thank you!

Great service at the Geneva Ashley Furniture my husband bought a new recliner found one he liked at a great price. The next week the recliner was delivered the two young men Jason and Euler were very polite brought the recliner in carefully tested it because it is electric it worked perfectly. I’m not a fan of recliners but this was so comfortable. I highly recommend Ashley Furniture in Geneva NY.

We needed a new twin mattress and wanted it to be firm. The first one we saw was perfect and the purchase transaction couldn’t have been easier. 20 minutes later we were in the car going home! We were told delivery would likely be 2-4 weeks but it was here in 12 days. Delivery men were fast and efficient. Very happy in their work. We’ve purchased at the Geneva Ashley store before and have never been disappointed!

Love the Furniture and great prices! Easy purchasing experience. Thank you Ashley Furniture!

Tom was very helpful and knowledgeable and I was so excited to be able to carry my purchase out tonight! Highly recommend

Super nice and helpful staff, very big selection

Great service . Tom was a pleasure to deal with . The delivery guys were AWESOME . Very polite and attention to detail .

We ordered 2 items from Ashley Furniture in Geneva that were delivered today. The 2 men that delivered the items were polite and efficient. We love what we bought and the salesperson we dealt with in the store never pushed us, gave us the space we needed, and answered all of our questions. He told us that due to Covid and everyone buying things that we’d have to wait 8-14 weeks to have the items delivered. We waited 12, so I appreciated the heads up. They look beautiful! We are very satisfied.

Staff was very friendly and courteous, no pressure sales, very helpful, knowledgeable, so we bought a sectional...

What's not to like? The furniture is lovely. The sales and delivery staff were wonderful. I can recommend them.

Thomas was great! Came for end tables and got a whole bed set and a mattress and box spring!!

I called Ashley to check if they had a sofa in stock that I had found online. It was new and not in store yet but Lisa helped me purchase it over the phone. She made the process so fast and simple and I really enjoyed talking to her! I had purchased a sofa from a competitor that fell apart in a year and Lisa made me feel completely confident in my new purchase. Thank you!

I’ve had trouble finding outdoor furniture this year. Andrea was very helpful and knowledgeable. She took her time to talk to me about furniture that was on back order and explained the whole process. Highly recommend!

Great experience there. The salesperson Rozeta was very personable and knowledgeable.

Salesman was helpful.

So very pleased with our experience at Ashley Furniture. Doug was so helpful and patient with my family as we spent 2 hours walking around the showroom floor and deciding on new LR furniture. We have gotten some of it and the delivery guys were awesome and we have enjoyed our new furniture through the holidays. Given the craziness in 2020 we really wanted to support local!! We had such a great experience we ended up buying a new DR set too. Looking forward for all furniture to arrive. Definitely would buy again and what a great Black Friday sale too!!

Bought a rocker/ recliner and had it delivered to my husband's mother. Very nice people, polite,and called when they were on way. Have used them for over five years and will keep them .

Good store

Great choices and wonderful sales people.

Recliner we bought very comfortable and reasonably priced

Sales staff was very helpful no pressure

Great selection, friendly , helpful staff

I actually ordered online 1/28/2020. only saw pics. Received furniture today 2/6 !! I love the swivel Glider Recliner and the loveseat delivered by Jason Beverly and Adan Diaz. only 1/2 hour late. not bad at all.

Always can find what you want to fit in with what you want and have .

Finally decided to get new living room furniture after 20 some years. There are many places to choose from locally. We decided to stop here at Ashley's, and are very happy we did. The location has a LOT to choose from, for every budget. We spent over an hour, happily trying out new sofas and recliners. Much to choose from. Our salesperson Doug made himself known to us but did not follow us or pressure us. He was very helpful, and when we finally made our selection, everything was wrapped up in jig time. Military discounts included. Our new furniture was delivered yesterday, by 2 great delivery guys who were fast, friendly, and efficient. I would definitely recommend, and we are so happy with our new furniture. This is a great place to check out.

Very helpful, no pressure staff!

Sakes person was very nice and accomadating and reasonable prices

Great experience with Ashley Furniture, didn't realize I was getting the pillows with the couch nice surprise. The delivery guys were very nice also, will definitely go back to this store.

Great help. Not a 5 because furniture will not be in before Christmas

My fiance and I just purchased our first home. We decided to use Ashley furniture after looking at pictures online. Scotty greeted us at the Liverpool, NY as soon as we walked in. He helped us furnish our dining room, living room, and bedroom. He showed us many options, listened to what we were looking for, and helped us pick out the perfect furniture for our home. I think we would have been too overwhelmed without his help but he made it so easy !!

Ashley employees,does a out standing Job on delivery,and set up on my New King bed today .Hats off as ..Always ...Great Job..Nice to have some one come to your home,with respect,and carefulness,Thank You fellows 10 times plus..

Very prompt and professional service by the repair and delivery team. very satisfied..

It's good

Quick and Easy!! Abby was fantastic! Litterally found a sectional and bought it all in under 45 mins!! My kind of furniture shopping!

A touch on the expensive side for the quality of the materials

Excellent Furniture, but no plan for using a debit card. Only layaway 90 days. Not workable for me. If you don't qualify for financing, to are out of luck.

I have purchased all of my furniture from Ashley in Geneva over the past 15 years for good reason! The quality and prices are great, and their staff and delivery team are the best! My most recent purchase of a couch and chair had to go in for repair (someone jumped on it and broke the frame), and they picked it up, repaired it and delivered in back to me overnight in like-new condition! Thanks to the delivery team of Adan and Jason for your friendly service and respect of my home when picking up and delivering! I would recommend Ashley in Geneva!

Excellent experience shopping for a living room sectional and a dining room table. Ashley Furniture has beautiful selections at reasonable prices! Sales associates are so friendly! Thank you!

Good prices, quick free delivery

The sales team at Geneva’s Ashley furniture was different than the corporate owned furniture stores. They were so helpful and nice, not pushy or just looking for a sale.

excellent, the chest of drawers that was ordered for me came quickly and is perfect!!!

Sales people are very nice. They don't hover or try to push you into anything. Very friendly atmosphere. I bought the Darcy couch with chaise on the end and they held it wrapped up (thank God with all the rain) until I was ready to pick it up. But they do deliver! I would definitely shop there again. Thank you

I had to wait for over a month for delivery. Then they were hours late. They damaged my couch and headboard in transit. Said they would replace but still haven’t heard anything. The delivery guys also threw the cushions in my front yard while they carried the furniture in. It wasn’t exactly dry that day. Not impressed.

Customer service is their top priority at the Geneva Ashley furniture HomeStore. We’ve bought pieces from them for our apartment and two homes so far. During our latest purchase we had a few errors with our kitchen table, and they were very quick to respond with fixing the problem right away and corrected it without any hesitation. They made us feel just like family! You can tell they really care about their customer overall and are never pushy!

Very helpful staff. If it's not in stock, they can show you all kinds of options on a very large computer screen.

Walked in and out less than an hour Put in my order and done.

Always great customer service from everyone!! I love their furniture, great quality! I have been a customer for years!! I recently went in and purchased a new sectional and the next day changed my mind and decided to buy a different one from there and Andrea took great care of us!! Again always A+++ customer service!!! Thank you Andrea!!!!

The folks at Ashley in Geneva were awesome to work with. Andrea was great! She went out of her way to make sure everything was perfect. The manager James was also great. Thank you guys so much. Steve and Sheryl

Friendly knowledgeable staff, excellent value.

Nice, welcoming people. Good info, no stress. Good price too

The staff at Ashley’s was very friendly and helpful. They didn’t try to push us into buying anything they were just accommodating and affordable! We will definitely shop here again

Nice selection, good prices, great salesperson

Abby was new and really helpful. She did not stop until I was completely satisfied with my purchase. WBB. Geneva NY

Great customer service. Very helpful employees with the products we wanted to buy.

Very happy with Ashley Furniture,the selection was so big it took quite a while to make my decision. I've bought a bedroom and living room in the past and still have them.Looking forward to our new bed !!! Thank you !

Great service and selection!

Great customer service, timely & professional. Plus a super great deal. Will always be my go to spot, work with Doug!

Love doing business with this store Have purchased numerous times over the years. Just wish my last purchase of mattress was what I wanted and didn’t put me in back pain daily

Aesome staff !!

Great experience, no hassle.

Get all my furniture from here

Andrea was awesome to work with. A true pleasure!!

The sales lady was very nice and informative we weren't pressured to buy and the store has a lot to choose from

Very friendly and helpful. He wasn't pushy.

Fair prices. Lots of sales

Great place always go back

The sales pepple were helpful and not pushy. We ended up not buying from here, found a better price elsewhere.

Very friendly

Great prices and service. I highly recommend

My favorite furniture store with the best sales staff!

Always a pleasure to deal with. Salesman knowledgeable.

Love Ashley Home Store! Doug found just what I wanted and I couldn’t be happier! Love the whole Ashley Home Store family!!

Ashley Home store has gone above and beyond to accomodate my home decor and furniture needs. From the purchase to delivery and even service afterward, has been impecable. Their customer service team is prompt and precise in returning calls and getting things done. I just cant say enough good about the whole experience. They made buying a living room set as enjoyable as it should be, with no hidden agenda. Thank you Ashley!!! I will definitely purchase from you again :).

Warm and friendly place. Great atmosphere and an awesome staff. Doug was my Salesman and I wouldn't dream of going any where else!!

Doug was absolutely wonderful. Very attentive to my needs and what I was looking for

Our experience at Ashley furniture in Geneva NY was great! We were looking for a mattress and found just what we needed. Great customer service and no run around. Price was reasonable and they had it in stock ready to deliver. Definitely going to purchase here again. Thanks

Personel where friendly and helpful not overbearing .allowed the customer to make the decisions

Very good service. Great selection. I will shop again.

This review is for the Geneva store almost a year ago me and my wife were wanting to buy a new bed frame so after shopping around we walked into Ashley’s looked around found a bed frame that we really like at a very decent price no pushy salesman we decided to use there option to pay for for it weekly payments from ur checking account witch is 90 days same as cash witch was great paid it off and all went just as they said said it would then we decided to buy the matching dressers so we went right back to Ashley and used the same salesman ( chris) bought the too matching dressers a wall clock and coffee table on the same plan. To save a few bucks I decided to pick up the stuff myself as I do own a truck so the called and it was a Friday night after work went to pick it up got it home and got it upstairs and left it there my wife was very excited to get the stuff set up as I believe she’s a little OCD that Saturday I was going to PA to pick up a car I bought so her and her kids witch r 22 and 25 unpacked the stuff and started getting it set up all was going well until the last dresser the big one with a mirror one of the corners was very heavily damaged ( really bad) as she text me pictures of it and was almost crying so on Monday I called and talked to a salesman at Ashley’s I figured well I’ll find out how good of a place this is to do business with or not so I was telling the salesman the problem they asked to email pictures to them and they would order a new one so as I waited for them to call and say they got it in to go pick it up and bring the damaged one back they called my wife and set up a time to bring the new and set it up and take the damaged one so this place isn’t all about the sale there r wanting u to come back and do more business with them and they most definitely have mine as we were wanting to buy a tv stand with a fireplace in it there was no shopping around we knew right were we were going to go so we found what we want on line and wrote the number down called the salesman and asked can u get this and as of today it’s ordered that easy how nice to have a place to do business with like the Ashley’s in Geneva thanks guys customer for life

Great experience. Thanks for all your help.

Great people got what I wanted in sectional sofa I'm a hard person to please I would go back if I needed something else

Friendly atmosphere and very knowledgeable. Overall great experience and would highly recommend to anyone looking for quality furniture.

Honest, up front, very helpful, witty. Will return and recommend.

After having a horrible experience at another retailer it was so refreshing to walk in to The Geneva Ashley Homestore and be greeted So warmly. Lisa was absolutely amazing from being to end!! She was very knowledgeable!! We will absolutely be coming back for more furniture!!

Caring staff/salespeople. Great prices and nice specials!

Purchased two couches today at Ashley furniture store. Chris was energetic and friendly. His knowledge and help in finding the right furniture is greatly appreciated.

Just visited Geneva Ashley Furniture Store. Looking for smaller sized living room furniture is difficult. Very happy to have found something that fit our needs at a reasonable price. Can noy wait until it gets to our home! Thank you

Very helpful, polite, and kind!!

Sales associate was very pleasant to work with appeared to be quite knowledgeable of the differences in the mattresses. I had to return a mattress I bought there previously and it was very easy to return and get my refund to put towards my new purchase anxiously awaiting the new mattress

This is my second visit to this store. Each time I received excellent attentions and help I was looking for dining table. Purchased it today along with an end table. Enjoyed my time at Ashley.

Awesome Staff and great Furnature!!!!

Customer service is excellent and value is superb.

My husband and I had a fantastic experience at Ashley Homestore in Geneva,NY. We went in kind of knowing what we wanted and Doug made sure we left feeling confident in what we ordered. If you are in the market for furniture go see Doug at Ashley's! He knows what he is talking about.

(Translated by Google) A very good place (Original) Un lugar muy buenoooo

Great Service by Andrea. She had great recommendations and worked with me on what I wanted for my new home. Thank you again!

Thank you Lisa for your kind and professional assistance in completing my order for the Bolanburg end tables. They look beautiful and I look forward to receiving them. It was a pleasure making this purchase from your store and I give you my highest reconnendation.

Very welcoming and the service was top notch.... A+

Great family run store

Very friendly and professional. Helped look up the bedroom set I have in order to get a replacement part. (It's over 10 years old) Great price as well!

Got a great deal on new matress set and sleigh bed frame

Wonderful family owned business with great staff and services.

Clean store and greeted right after entering. Andrea helped us out with our questions, but was not right on us to get a sale! Was a great place, would recommend it to everyone!

This was a simple quick purchase and the team, lead by my sales consultant Andrea, were polite, professional, and very helpful!

Had a very enjoyable experience visiting the Ashley Store in Geneva. The associates were very friendly and helpful. Andrea listened to my needs and showed me a few different options that i could do. I would reccomend them to anyone looking for home furnishings.

My own experience with Ashley Furniture in Geneva was and is remarkable m, I had fun in the store the first time I ordered furniture and just today over the phone speaking with such a pleasant man, my experience was very good for me, I am very pleased and will continue being a returning customer.

Haven't received our furniture yet the salesman was extremely helpful

I placed an order on the phone with Doug at the Geneva NY store . The following day I had to make a change to the order and he was very pleasant and helpful with all of that . So I am happy so far - am awaiting the piece of furniture and am hopeful that it will be great !

We found a mattress set online and called to see if Ashley in Geneva had any in stock to avoid shipping charges. Mary Jane was so helpful on the phone checking inventory and when she found them in stock, she matched the price from online which was a bit lower than what they were marked. Will definitely shop here again and recommend to friends and family!

Salesman was very knowledgeable answered all my questions very pleasant and no pressure I would buy from them again

Had a very good experience salesperson was very knowledgeable answered all my questions no pressure would do business there again

Chris makes the experience of shopping for furniture and mattresses a breeze.Very good at making customer feel good about the purchase and the prices are very reasonable.

really friendly and great customer service, helped me find exactly wayang I was as looking for

Very helpful in helping me pick out the sofa I was looking for. Doug was polite and professional. I recommend Ashley furniture. Thank you Doug. Cindy

Excellent service, easy to work with, and no high pressure sale people.

Andrea was so helpful and honest. We will shop here for all our furniture needs.

I had a good experience at the store..salespeople were very helpful. Delivery men Jason and Euler were especially kind, super efficient and very good at their job. Upstairs apartments with narrow stairways are no joke, thanks again guys! Furniture looks and feels great.

Very easy transaction, and friendly, knowledgeable service staff. Would have been 5 stars if i didn't have to wait 2 weeks for our chair.

It was excellent. Friendly and very helpful sales associate. Mary Jane. Got exactly what I was looking for at an excellent price.

My experience with Geneva Ashley is mixed. When my boyfriend and I walked in, Chris was very friendly and engaging. He was very helpful in providing his opinions and showing us sofa examples online. The main reason we purchased over $1000 worth of furniture is because Chris confirmed that he had all my furniture items in stock and would be delivered in 6-10 days to our home. On the 10th day when we had not received our furniture, I called Chris and left messages for him to contact me. I waited a total of 4 weeks before finally calling it quits because I had still not received my furniture and Chris still did not call me back! I went into the store and requested a refund. I am done shopping with Ashley in Geneva.

Fine at first , great sales rep good prices. 5 months after purchase the whole side of my loveseat broke. They came once late no fix, stayed home again for a call they were late, then couldn't fix it ...they had too many other appt scheduled, now I had to call them again to schedule the repair...9 days from now...i paid cash for 3 pc. Lr set on Nov. I have the means to purchase the full couch that goes with it. .no one has really been interested enough to talk to me. I am also looking for a coffee table. I don't really know why. I hope this attempt at repair will work.

If I could give no stars I would. Went to Ashley about 6 months ago to purchase a new mattress, box spring, and headboard. They said everything would be delivered by Wednesday. That Tuesday I called and asked if we could pick it up ourselves and they said we could so when we got there they loaded THE WRONG item. There was such a lack of communication with them that they didn't even have our bed down there for us to pick up. It wasn't until this past Saturday (April) that we moved and noticed something wasn't right with the box spring. Upon removing the dust cover, we noticed the flimsy 2 x 4 was broken right in half. It was now 6 months later so we decided to go in and see what could be done. Doug, the one we originally bought it from, did his best to try and help us, but told us since it's been 6 months there wasn't much he could do. Then Jim, the OWNER, tried to help. He came behind the counter and immediately started ridiculing me for how I was standing. Told me this was a friendly place and my arms crossed and hand on hip was "threatening" to him. He then proceeded to tell my boyfriend and I that he wasn't calling us criminals but it sure felt like he was. He then refused to help us because we weren't being "nice enough". I was extremely frustrated because we spent over $1,500 on this new bed and they were refusing to help us again because my boyfriend wasn't smiling because he was not amused with how rudely and disrespectfully Jim was talking to us. He was going to give us a new box spring for free but the catch was that we had to fake smile and act happy even though we were extremely frustrated. So basically what happened was...he tried to BRIBE us to be nice to get something for free. He told my boyfriend he knew his dad and tried to hold that against him to be nice. He then gave us his phone number and told us to call back at 1pm when we were ready to be nice because he didn't like how the situation was going. All we wanted was some help, which Doug was offering, but then Jim came in and made us feel like we were the problem and would not resolve our issue for us. They don't stand behind their products and obviously for a good reason. Not to mention, as we were leaving a FedEx worker walking in with a box for the store dropped it right on the sidewalk. So if you want broken furniture Ashley is the place to go to. I work in customer service, I know what dealing with difficult customers is like, but never ONCE have I EVER bribed a customer. We are extremely upset with the treatment we received from Jim Colizzi, the OWNER, and we will not be bringing our business back to Geneva Ashley Furniture. No OWNER should EVER talk to his customers like that. Unless you want to be treated like a child, 10/10 definitely would NEVER recommend.

When buying our bed we should have known. There was a date it was supposed to arrive and it didn’t so they didn’t deliver it. Went to pick it up and they couldn’t find it at first. Got the box spring and it ended up being broke didn’t realize till we moved 6 months later went in and Jim wanted to treat us like small children. This is an awful place don’t give them any money it’s not worth it. Typical salesman just trying to make a comssion

Kelly was very knowledgeable and assisted us in a very professional way to make sure we got just what we wanted

Excellent service. Zero pressure. Super nice people

I came in with what I wanted in mind. Got exactly what I wanted. The atmosphere is great. Everyone who was working was very friendly. Plenty of selection and any questions I had were throughly answered. will be back when Im in need of some more things.

Hi I had the best experience at Ashley furniture store in Geneva New York. An associate named Kelly helped me out and told me all the options that were available and informed me what options were on sale. Kelly was very easy to connect with and she acted like I was her friend and helped me deal with any potential issues. Kelly made my experience perfect and from now on I will only consider working with her and going to her for my furniture needs in the future. More then the sale mattered to Kelly and that is why she made my day experience one worth leaving a review for

Loved the whole experience.

Mary Jane was so helpful and patient. She listened to my needs and didn’t pressure me into making a purchase until I was ready to. The whole transaction was very easy. This is my second mattress purchase from Ashley’s in the past 10 years. We shopped 3 other stores and found this to be the best deal with the least amount of hassle.

I love this store. You really get treated like family.

I simply can not put into words how great this store and people that work there are. They have always gone out of their way to be helpful and give great customer service. We bought leather chairs there years ago and the mechanism has been replaced twice free of charge. 11 years later it's gone again and they again are going to replace it free of charge. A store just doesn't get better than this. I wish I needed to purchase more furniture just to buy it from them. Thank you Ashly Furniture.

Ur sales people were great I want to 6 different store n got the best deal with u

The man I spoke with over the phone was extremely helpful!

I had a good time picking out our new bedroom set. They gave me a good deal on it and I only pay $200 a month for a new dresser a vanity with a mirror, king size new mattress&box spring, new headboard footboard and rails, and storage drawers underneath the bed. I'm very happy with my purchase.

My favorite furniture store love their prices salesman Doug is the best

Chris helped us choose a recliner, got me a price I could afford very professional.

Went in somewhat knowing what I wanted. Our sales rep Andrea was very nice and worked with us to stay under budget. Was not pushy and gave us plenty of time to browse and test out sofas and mattresses. When it was time to select the mattress she did not try to sell me on things I didn’t need such as the boxspring. Most places wouldn’t hesitate to upsell me on things I didn’t need. She was very forthcoming on what I would be able to afford and didn’t try to upsell me on anything which is rare this day and age. Great shopping experience!

Amazing staff and friendly sales team!!! I would recommend this place to everyone!

Quick and easy purchasing. Enjoyed my experience buying a new couch.

Kelly Bradley was extremely responsive and resourceful in helping me furnish my home.

I had a very positive experience. The salesperson was friendly and helpful but not pushy. We had some good laughs and I bought some furniture.

Great experience today at Ashley's,Chris was attentive and helpful but did not "hover". Very pleased with all the options available..Found just what I was looking for..thanks Ashley!!

Good price, great service, quick delivery, good product, we'll be back!

Beautiful furniture and Mr. Clark was very accomodating.

Thank you Doug for your salsemenship. My husband and I didn't feel rushed, pushed in any direction, and you were very friendly. Ending our trip to your store with two recliners! Thank you and look forward to working with Ashley furniture and you again!!

Met my needs and created complimentary suggestions to complete the experience!! Low pressure and accommodating!

The service at Ashley was excellent. They were kind and very helpful without being pushy. I am very pleased and will be returning to Ashley for future purchases

Sales associates were knowledgeable and very pleasant.

Our sales provider did an amazing job!!!

Great friendly service. Felt like family.

They had exactly what I needed and at a great price. I'll be back!

Hard to park and I had a person in a wheelchair. No one helped with the door in or out. Very cramped, not handicap friendly at all!

Kelly was wonderful to work with!!! The prices were fabulous!! We will certainly be back!

Andrea was wonderful.

Quick and easy

Best furniture shopping experience ever. Chris is awesome. He's open and honest, not something you usually find in a salesman!

Called the store to check if they had what I wanted in the store. They didn't have what I was looking for in the store but they helped me order it over the phone. They were very helpful through the whole process and where very nice.

Ashley Home Furniture in Geneva has repeatedly gone above and beyond to please there customers in all purchases I and friends have made through this store. Outstanding customer service and follow through which is hard to find these days.

My husband and I went to the Ashley Homestore just to look. More like to get an idea of what things cost. A new bedroom. Andrea Murphy took care of us. What a nice person! She answered all our questions,and even went to look up prices, then gave us a military discount! The store has a quiet, easy going ambiance, even though it is located on a main street. It was a very enjoyable shopping trip.

They have plenty of microfiber furniture. The staff were very friendly and professional and willing to give any assistance needed. Prices are reasonable. A decent place to shop for furniture.

My husband and I were shopping for a tv console and we had a specific size and design we wanted. The sales people and office staff were very friendly and helpful. Outcome was excellent. We received a very good sales price and the sales clerk was very good. She helped us get the best price! A few months ago we bought a dining room set and couch at Ashley's In Geneva and received the same service as we did today. We would recommend Ashley's Furniture in Geneva, NY.

Kelly was very helpful in the purchase of our new sectional and night stand. We appreciate that she included Andrea, who waited on us in June, in the process.

The store in Geneva was really great. No pressure and all my questions where answered. I end up buying a bedroom set and a living room set. My sales associate was Kelly Bradley, I couldn't of ask for anyone nicer.

Great experience at Ashley Home store. No pressure sales, I was shown a wide variety of pieces. Very knowledgeable person who made sure I was given the best price available.

Chris was knowledgeable and able to answer all our questions about the type of furnature we were looking for. We even purchased what he had suggested in addition to new mattress/boxspring and outside furniture too!

Friendly staff and answered all questions!! Have worked with them in the past and still come back!

Our sales representative was honest, helpful, and allowed us to be independent in making our bed choice. We are definitely likely to shop at Ashley Homestore Geneva, NY.

Chris is always super helpful. Not overbearing. Very pleasant to shop with!!!

The Geneva location had a great selection and high quality products. The service was great-- they helped me find different styles of the items I was looking for and gave me plenty of time to consider and choose without hovering. They also took the extra time to look for any available discounts on the items I was interested in. Overall a great experience.

Friendly staff. Good prices. Furniture is good quality.

I had a great experience at Ashley HomeStore. Everyone was very friendly and knowledgeable. Great prices, great furniture!

Great experience today at Ashley's in Geneva. Staff are very friendly and accommodating. Pricing is reasonable for quality product. Can't wait for my sofa to arrive. Thank you Andrea and Chris!

Excellent service

Shopping at Ashley was a wonderful experience. The staff was very helpful, patient, and informative.

Very friendly and helpful.

Doug at the geneva store was very helpfull and had a good sence of humor... he didnt stalk like most sales people do, just let me shop...

Great experience! My husband and I bought a living room set and the ladies here were very helpful and patient. Will definately be back!

It was a pleasant experience, we were directed in the direction needed and left to explore with out bombardment. When decided to keep looking and think on things we weren't made to feel pushed into buying from them.

Excellent! Doug Clark was fantastic. He was kind, efficient, and very helpful.

Doug was very helpful and knowledgeable. There was no pressure. Was a very good shopping experience. Would definitely go back.

Highly recommend! Great customer service!

Excellent staff, knowledgeable & made our shopping experience quick & easy. Great sale price, too!

The people are very friendly and willing to please. We have purchased here before and are very satified.

Awesome service!

Fantastic and personable. Love dealing with privately owned businesses. I tried dealing with the conglomerate Ashley in Rochester and was a terrible ordeal. I ordered a couch in February. I gave them a couple months to deliver as we went out of state. Well they missed the delivery date and rescheduled on me 3 times!!! I canceled my order with the Rochester store. Store in at Ashley in Geneva which is privately owned. Reordered my couch there within a half hour with a much better price even. The owner was fantastic! Will have my couch in 7-10 days not 4 months! Will be buying more furniture from Ashley in Geneva!!! HIGHLY RECOMMEND.

Chris was both friendly and knowledgeable. He offered great options and information.

Great service and good deals

I like the no pressure atmosphere

I had a very positive experience at Ahley furniture. Chris was knowledgable and helpful in finding the items I was looking for because some were not in stock. He was pleasant but professional. I found the prices to be competitive. I would definitely return.

A great place to fill your home with a new living room suit or any part of your home at a great price and customer service was A 1

Mary Jane and the staff at the store were extremely helpful. I moved here from Arizona, and I swear that they moved heaven and earth to get my furniture delivered on time if not early. They were friendly and welcoming in their store. The delivery gentlemen were skilled and efficient as well. I would buy again from them. I definitely recommend them to others. The prices are very fair as well. They do match what you see online too.