Ashley Geneva, NY 14456

Purchased a mattress and it killed my wife's back. We exchanged it for a different model and now Ashley is trying to keep the $1000 difference in price . I have contacted customer service and filed a claim. Will never do business there again. I'm highly disappointed in the level of customer service at the store .

We love our new sofa sectional. Great sales team! They communicated weekly; keeping us informed. Excellent delivery team!!! They were polite to chat with, swift with their delivery, and respectful of our door frames and our new furniture. Most importantly, they delivered within the specified timeframe and gave us a 15 minute heads up prior to their arrival. We will definitely shop at Ashley Homestore of the Finger Lakes again!

Good selection . Friendly sales people. Hard to find furniture that doesn't take months to receive. Not their fault though.

This business is crooked and fraudulent. They run Bait and Switch Scams. The owner Jim Colizzi’s P. Jack LLC dba as Ashley HomeStore in Geneva NY, likes to only promote his small store location as a hometown neighbor. My mother who is 80, made a purchase of furniture from Ashley HomeStore. This was going to be her last purchase of furniture and wanted something special. She spent big money at Ashley HomeStore in Geneva NY at Jim Colizzi’s franchise. My mother waiting over 6 months for her furniture. When it arrived, the furniture was broken, my mother didn’t want to accept it. She was bullied and told she had to accept it or lose her money. She felt beaten and accepted the broken furniture. She kept calling the store to get a full refund , but refused to this day and it’s now been almost a year. She is so heartbroken, cries and is beaten up by Jim Ashley HomeStore Colizzi’s. Who is the owner! You might expect that type of behavior from their Manager or sales person, but not from the business owner. She was afraid to report it, due to retaliation from the owners and being a small community. *** WARNING ***. Don’t do business with Ashley HomeStore in Geneva NY. If they do you wrong, file Consumer Complaints with the Attorney General Office, The Federal Trade Commission, The District Attorney, The FCC, Dept of Justice, Consumer Financial Protection Bureau, Consumer Affairs, the BBB, write a review on YELP, here on GOogle, TrustPilot, Facebook, Twitter, local and National news outlets like The NY Times, Associated Press and their Facebook Page.

Nice showroom and great customer service! Tom Tracy is a great salesperson.

We went back to Ashley furniture in geneva after being here last week. Excellent service. Very friendly and helpful to find what you are looking for. Can't wait for our new furniture to arrive.

We will never buy from this store again. Customer service from Tom was the worst we ever experienced. Once they get your money that is all that matters. This mattress is awful for the money spent.

OMG We love Ashley Homestore Geneva! You folks are so easy to work with and follow through all the way through the process. From the top with Jim Colizzi, to Andrea to the delivery guys! What a team and WE LOVE our NEW Ashley Furniture! Thanks for delivering all the way to Pittsford during the snow storm too! THANKS so much for making our remodel so wonderful. Best regards Joe & Patti B. Pittsford, NY