Ashley | Henrietta, NY 14623

Ashley Henrietta, NY

Your Local Furniture, Mattress & Decor Store

Turning houses into homes is our mission at Ashley in Henrietta. We built our store in Henrietta so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at Ashley, General Manager, Andy Rose, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-296-4334. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Henrietta, right next to Marketplace Wegmans. We’ll be waiting to help you turn your house into your home!

Customer Reviews
4.4 Star Star Star Star Star
(1634 reviews)
Tracy B 11/26/22

5,000 cash sale on furniture in store, delayed shipping, and no accommodation. Much more needed for our home...Raymore Flanigan here we come 😀

Dylan T 11/25/22

We ordered a furniture set and they called us 20 minutes before they were supposed to get to are house saying the bed wasn’t in stock. Terrible service

Star Star Star Star Star
Christine Mistersaro 11/1/22

Sarah Davis 10/26/22

Pretty crappy experience today. Bought over 6k worth of furniture years ago and recieved a $600 gift card due to some mistakes that were made. Been shopping online for a new TV stand and actually found one at Ashley that I fell in love with for $1259... thought awesome now I can use my gift card. Nope! can only use my gift card in store. No biggie, I get to see it in person before I buy and I head to Henrietta. I find my tv stand and its beautiful! but now the price is $1999. I ask about the price difference and they say no problem, we will match the online price and all is good. Until we get to payment, now all the sudden we cant match the online price if I use my gift card. The gift card you gave me. You won't price match your own company and let me use the gift you gave me?!?!? I never walked out of a place so fast and I will not be back. I will buy my furniture somewhere else just on principle alone. Sorry you lost a customer and I will not recommend you to anyone.

Star Star Star Star
Amir Mahmoud 10/18/22

Good furniture.friendly staff.

Angelo Giordanella 10/18/22

Everyone who handled the transaction after my sales representative was breathtakingly incompetent. I’ll never go back and anyone interested in anything they sell should exhaust every other option before going here.

Star Star Star Star Star
Kenneth Vazquez 10/17/22

It takes quite a lot to get me to write a review. I actually meant to write this two weeks ago when we made our purchases but life happened. Better late than never! My wife and I went into the store because we were hoping to get something as a gift for a family member. We were met at the door by Misael Lebron, who had just started his shift having come from another job. From the moment we walked in, to the moment he walked out, he was the one who took care of us and I would more than highly recommend seeking him out. We had all our questions answered and he did everything he could on his end to make sure we had a decent price on things we were interested in. Also was very thorough on how to use the 72 month financing to our advantage. He comes across as empathetic, as opposed to a salesman trying to get all he can from you. Maybe he is the greatest con man I ever met, as I jokingly told him. But I do believe his heart was in the right place and he was genuinely looking out for us. We were very happy with the things we bought but even happier with the service. Would again highly recommend seeking out Misael. He'll take good care of you.

Star Star Star Star Star
jd a 10/17/22

My girlfriend and I where on the hunt for a new couch and I am so happy I shopped at Ashley homestore in Henrietta. The store had tons of options and the staff was really friendly! We worked with Jodi McKain and she was super helpful and made the whole process really easy and stress free. The gf and I must have sat on every couch there multiple times and instead of pushing us to make a purchase or just walking away, Jodi helped narrow down our choices and spent time with us to help invision these couches in our space. Now that we have received our new couch, I can say Jodi's insight was spot on and we could not be happier with our purchase! I will definitely go back to Ashley homestore for my future purchases!

Star Star Star Star Star
Carolee Heaps 10/12/22

The sales people we dealt with were extremely helpful and patient with us. We got our furniture really fast, which was amazing compared to other stores we’ve dealt with during Covid. They were very professional when they came to set it up in our home. We are very pleased.

Donald Vonburen 9/28/22

Need to have a new couch fixed and it's like buying g a house. You have to go online take pictures, write an essay and still have to wait for a call back. What happened to a call and a quick appointment? Not happy right now.

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