Ashley Store Henrietta, NY

Chris did an excellent job helping us

Barb are Ashley in Henrietta was AWESOME, very helpful and had everything done and prompt , thank you so muvh

Went to Ashley’s on Black Friday. Barbara was so helpful, she was able to find the table that was out of stock online and a different set of chairs I was looking for as well. She searched all over the showroom floor to help me find the table and chairs so I could see it in person but unfortunately it wasn’t on the floor anymore. She was knowledgeable, friendly and personable and I would recommend my family and friends to Ashley’s Furniture and send them to Barbara. She also has beautiful cats that we share photos with each other. Thank you for a hassle free experience, happy holidays.

Really amazing service. I always get what I’m looking for here and the customer service is second to none- I’ve been in the other stores but it’s just not the same so I head right back to Ashley

Purchased a nice new dining room set.

Robbie was very helpful in assisting me with a purchase, great customer service.

I don’t normally write reviews but after having such a great experience here I really wanted to let people know. If you’re looking for a great, unrushed, non pressured shopping experience, this is the place to go. I was greeted when I walked in and assisted by Chris who took the time to show me my many different options and really made sure I got exactly what I was looking for. I also loved that even though I wasn’t looking for financing when I went in, he informed me of a no interest financing deal so I was able to save my cash and pay off over a certain time with no interest. I was also really impressed that Chris knew the weight of the couch which helped me decide that I would much rather have delivered than do myself with a friend. I am very happy with my purchase and will certainly be doing more business here in the future and recommending to whoever will listen.

Ashley Furniture is awesome! The sales people are very helpful and don’t bother you. Our salesgirl was very knowledgeable and helped us get a great deal. Would definitely recommend Ashley Henrietta store.

The sales person was non pressure and very helpful

Great service. Chris D. was extremely helpful

Parsa was excellent in helping me create a order to be delivered while I am out of state over the phone! He helped me create financing through Ashley, which was very helpful! Very kind and patient man!

Taylor was great. Matched price. Free warranty. Txt system was cool.

I can't say enough about McKenna at Ashley Furniture. She responded quickly to my question about the sale going on for my Furniture. She took action quickly and kept me in the loop. She was so friendly and professional. My family will be shopping there again because of how she handled my questions about the order. Give her a raise! Best experience yet with Ashley!

My salesperson which was Mikeal which was very knowledgeable, pleasant and very patient with me and also helped me to choose the furniture I wanted I would loved for him to be my salesperson any day in the future.

Exceptional experience ! Cameron was a pleasure to work with. Friendly and knowledgeable!

Adam was a pleasure to work with! He went above and beyond while we were looking for our new couch.

Cameron was amazing from the moment we walked into Ashley. He personally walked us to each piece of furniture we were looking for. He was very knowledgeable. Enjoyed our experience. Thanks Cameron

Jody was amazing very honest and also intusiactic she was also very professional and helpful she went above and beyond to help me find what I was looking for and also with the process on obtaining financial support I will recommend this place to anyone especially Jody as their salesperson loved her.

Jody, the salesperson was not pressuring at all gave us all the time. We needed very helpful. Answered all our questions.

Our sales associate went out of her way to help us

Jodi is the best salesperson.

Amanda our salesperson was so very sweet and knowledgeable about what we were looking for and really went above and beyond to help us in our decision!!

Excellent customer service. Elizabeth worked with us to find what we wanted and was very patient. Would definitely recommend Ashley.

Friendly professional not pushy. Focused on my needs.

Our sales associate Jodi was very helpful in laying out the pieces needed to complete our family room. The selection and variety of inventory was extensive. Highly recommend!

I haven't shopped for furniture in a long time, and was very pleased with the salesman and the quick delivery schedule.

We recently bought a new mattress from Ashley in Henrietta. We were approached by Adam when we entered the store who directed us to the mattress section. Adam gave us plenty of time by ourselves to test the large selection of mattresses before coming back over to help us pick the right one. He was never pushy and was the exact kind of salesman that will bring us back for future purchases.

Amanda was amazing! Very friendly and thorough! Found me a great deal on what I needed. Thank you!

Sales man Cameron was awesome!! He was very patient in understanding our budget. To add one of the best shopping experience I've ever had.

Very happy with my purchase. And great customer service. Thanks Misael!

The service was excellent.

My experience was great and didn't have any issues. Taylor Storm was very helpful. I showed her what I was looking for and she showed me the couch that I wanted also checking out went with smoothly as well. I look forward to going back again

Misael was great, allowed us to shop around on our own until we were ready to ask questions!

From the min we walked through the doors we were impressed and greeted and pointed in the right direction for what we were looking for. The store manager welcomed us also and suggested our sales person Taylor, who was VERY helpful in finding the piece of furniture we were looking for. We were able to make the sale via texting and a phone call to complete the purchase without having to drive back 35mins the next day. I highly suggest Taylor Storm as your salesperson when looking for a piece of furniture!

Very excited to be getting a new couch & table. Barbara was very helpful making sure we found what we were looking for and making the process quick and simple. We will be back next time we need new furniture.

Great experience and customer service

We ordered a reclining couch and chair in May. There has been nothing but problems with this Textline recliner. The store keeps trying to fix or replace the non working parts and sections but every time there is an issue. We ordered in May and it’s Oct 31. Shop elsewhere.

Absolutely amazing customer service and place

I went in with a good idea of what I wanted. Barbara was very pleasant to work with. Thank you!

Great service and an awesome buying experience. Made it super easy for me. Would recommend to anyone looking for furniture!

That’s twice now they have come through with solutions nobody else had.

My son purchased a sectional sofa at the end of June 2024. In order to get a 60 month no interest financing, he was told that that a mattress, 2 bed pillows , and a ser of sheets would need to also be purchased. Immediately his first bill was not correct. So he called Ashley and they asked him to come back in to sign some form, which he did. 2nd bill comes in, still incorrect and then he gets a letter from TD Bank that his payment is overdue, etc. Calls both TD Bank and the Ashley store. Once again he is asked to come back to Ashley and sign another paper that would then be sent to TD Bank again. Next bill he gets in October is still incorrect and gets another letter from TD Bank about overdue payments. He calls TD Bank and they are even confused about his bill and what he should be paying. Calling Ashley store again tomorrow and if this is not handled correctly, we will be filing a complaint with NYS. Unbelievable how much of a mess this is!

Mr. Smiley was an incredible help and was a huge reason why we ultimately decided to purchase THREE couches with him!

Met by Taylor at the door. She was helpful and friendly, and even took the time to find out a few details about a possible out of town purchase. Selection and staging of furniture was good. Wished for the bedroom set we liked to be available in person, but other than that, a great experience. And Taylor was an ideal salesperson, accessible but not pushy.

Ashley was very knowledgeable and helpful with the selection process. She did everything to ensure I got the couch I wanted and I love it!!!

Misael was wonderful!! Thanks for the service

Barbara was so helpful! I am looking forward to receiving my furniture!

Amanda was great!

Adam was great today. He helped us find the right couch, for the right price, and perfect color!

I had very good experience with Barbara. She answered all of my questions and gave me time to look around before I made my decision. She also found the lowest price possible.

Misael Lebron was our sales person who waited on us when we went to look at mattresses at Ashley Furniture. He was wonderful! He let us look and try out all the mattress and just kind of hung by in case we had any questions. He was really easy to work with and we are very happy with our mattress!!!!

Excellent hospitality! Misael was one of the best salesman I’ve dealt with !

Barbara was amazing and made it super easy to find what we were looking for and got us a great deal

I would like to share my good experience with Barb. She welcomed my wife and I, she afforded us time to browse the floor. Once we seeked her out, to ask her a few questions. She was very knowledgeable, kind and she has really great people skills. So we would like to say thank you. Additionally, Barb's a great asset to Ashley's.

Wonderful experience picking out some furniture, with the help of Liz.

Adam did an amazing job guiding is through the process of finding a furniture set

I bought a beautiful table that came with three chairs. I picked the merchandise up over two weeks ago. I just received a call today to inform me that one of my chairs is still there. They had taken it out of the box and assembled it because the box was damaged. I don't know whether to be happy or angry. Happy because they alerted me that I have a chair missing (I haven't opened the boxes yet. They are labeled 2 out of 2) or angry because they didn't tell me during the scheduled pickup there is an additional box. If the box was damaged, was the chair damaged also? I'm hoping not.

We had an AMAZING experience with a Salesperson named Misael LeBron. He was one of the most helpful people we have ever experienced in sales. He was polite and efficient and went above and beyond. Thank you for all your help Misael.

Taylor gave us prompt courteous service. She is a tribute to the staff at Ashley.

The sale Associate taylor, was very helpful and friendly.We'll always go back and ask for taylor in the future

Dan Roberts was my sales associate and he was amazing!

My boyfriend and I had an amazing experience here. We were helped by Robbie to find a king bed and mattress. Not overbearing like you experience with a lot of salespeople, just helpful! The only thing that took long was the fact we couldn’t decide between products. We left very happy customers with exactly what we came in for!

Our sales person Barb gave us room to look around and once we narrowed down our selection she was very helpful showing us quality points on the set we purchased as well as financial options. She was very respectful and professional.

Customer service from General manager was outstanding

I am so sad and angry with the Ashley store protection plan! I purchased a marble table set from Ashley two years ago. I saw a crack on ona of the leg, I called the store hundreds of times, they redialed us to the customer service and still waiting to hear back from them to solve this problem! I spent two months and now the leg completely broken and my dining room is a mess! I left tons of messages, nobody cared about us! And I am still paying monthly payments! I have small kids at home and this is a huge security issue! What a shame! No solution!

Misael was a ROCKSTAR!!! absolutely love his energy and positivity. He worked hard to help me find the correct mattress and to explain everything to me when we were checking out!! definitely Five Star Customer Service !!!

Just purchased new dining table and chairs. Our salesperson was wonderful. Veryhappy ! 😃. Delivery was great great job!!!👏

Great selection, friendly and informative salesman (Robby) and great price

Probably the best furniture shopping experience I have ever had. Cameron Carr helped me to find the perfect mattress! Unlike other sales employees I worked with elsewhere in my shopping process, he was so genuine and patient! Finding the right mattress was so important to me and Cameron made my choice to go through Ashley an easy one! Great selection and quality of mattresses, even better customer service!

Cameron was great! He listened I told him I needed to furnish two bedrooms and I was on a budget. He listened which was very important to me, I had a strict budget he understood that. We came up with a budget for me

Very friendly, very helpful , helped us decide when we couldn’t make a decision . Everytime we need furniture we always go to Ashley! Parsa was the best !

Cameron Carr is a wonderful sales associate!! He is very professional, extremely kind, and a true pleasure to work with!! I highly recommend him and Ashley Furniture!!

Misael was awesome !!

Parsa was very professional and helpful to choose out dinning set. He explained everything in detail about the product and gave us complete information regarding our options. Thanks a lot. Dr. Asif Khan

Robbie did a great job helping us find a few pieces of furniture. He offered suggestions and options without being intrusive or hovering. It was a pleasant and easy experience.

Our salesperson was great. She asked if we were looking for something special and we told her. She said please let me know if you need help. When we found what we wanted we went back to her. She asked if the item was available and when it could be delivered in no time. We really liked her and I would go back to Ashleys because of our experience

Liz takes the time to explain purchase options. She knows the products that are available and gives the customer time to browse.

Barbara was great and super helpful and was able to get us in and out quickly. 10/10 recommend.

Positive experience with Zack. Ended up purchasing a new sectional

Barbara was absolutely AMAZING at Henrietta Ashley Furniture. She was so attentive and got us everything we needed at an amazing price for our first home. We are so blessed we chose Ashley and were treated and helped by such an amazing employee to make the experience of furnishing our first home affordable and exciting!

I brought my mom into Ashley to look at kitchen sets. They had a great variety and we found the perfect set, Thanks to our salesperson, Jodi McCain. She was amazing to work with and made the transaction a real pleasure. My mom was treated like a queen! Very happy with our experience there.

Had a great experience working with Lisa G! She was so kind and knowledgeable and helped me find the perfect couch for my new apartment. She answered all of my questions, helped me measure each option, and made sure the couch I picked would be delivered on my preferred date. Thank you Lisa!

Great experience with Parsa Smiley. He made the purchase super easy.

definitely got the best experience ever from zach and miseal , zach helped me find out what suited me best and also gave me the best options and miseal gave outstanding customer service definitely coming here for all my furniture needs!

Nice! Gave us room to look around without hounding us.

We had a very nice gentlemen take care of my daughter and I.

Misael made the process of selecting and purchasing furniture quick and easy. We appreciated him getting us the best price.

Misael helped my husband and I while we were shopping for a new couch! He was friendly and really helped us get a great deal on our couch! He awnsered all our questions, even if we already asked the same question, and walked us through the whole buying process! Thanks for making our experince a great one!

Very good assistance and good prices

Great customer service

Not the best experience at all, it started out great. We walk in and we're greeted by a nice gentleman that asked what we were looking for. We told him twin beds bud cheaper ones and our budget was around $500 since it's going in a guest room. We look at the few there and the beds were under budget, but when adding a frame and box spring they were way over. We asked about a metal frame instead of a wooden frame twice. He completely ignored that and tried to get us to say yes to over $700 bill. After asking again about the metal frame he just said "I don't know". He tried to make us say yes still by offering a 50% off for the box spring but only if we get the wooden frame. We were completely shocked by this and just walked out. Went over to Raymore and Flannigan's found everything there that fit out budget perfectly without getting hustled. Don't waste your time here!

My girlfriend and I were helped by Alex at the Ashley Furniture in Henrietta. I would say Alex was the best sales person I have ever worked with. He explained a lot of things in the beginning but than let us go explore by ourselves. He did not feel like he was pressuring us, or trying to drill a couch down our throat. He than helped us get a couch close to our budget and we thank him very much for that. I would recommend going here too all my friends and family.

Salesman is very nice and honest and help us a lot to choose the right furniture for us

Gotta love blatant racism in 2024. This past Saturday my mom and I went into this store to look for a sofa for her den. When we walked in there were about 5 sales associates talking amongst themselves not helping customers. No one greeted us tried to help us or anything. After about 2 minutes a white family comes in and they are greeted by the sales associates and one of them immediately comes over to assist them. Meanwhile still no one has acknowledged us. I asked the question "Whats the difference between us and them?", turned around and left. I will never shop here again. We found what we needed at another store who was glad to help us.

Glenn was great, he worked to get me exactly what I wanted. He ensured I got the price I seen online. Ismael assisted in ensuring that the transaction went just as smoothly. Excellent job done by both.

Friendly service. Worked with me to get the best price for my furniture choices.

Robbie was great to work with

I had an excellent experience shopping at the Henrietta Ashley location. Cameron was friendly, knowledgeable and answered all my questions and wasn't pushy which was a nice change from other furniture stores I visited. I highly recommend Cameron for all your furniture needs.

Do not shop here. The sales associate was quite dishonest in telling me that I could return something if it “didn’t work out”. Purchased a reclining sofa for over $1500. The color was not as depicted, which I could’ve lived with. But the quality is poor, the unit is unstable, and it’s literally painful to sit on. Inquired about returning and was told I had to give it time to “break in”, but to keep the receipt. I gave it time, only to be told by another associate named Karah that they don’t accept returns once an item has been accepted for delivery in the home- which was absolutely not the info I was given. I didn’t even want the $$ back, I just wanted to exchange it for something else. But dishonest sales people and poor quality items don’t work for me. I will never give this place my business again. They also removed my genuinely honest review from their website, which is also indicative of their dishonest business model and poor customer service. Save your money and go elsewhere.

I was more than pleased with my experience with my Ashley Experience on 8/10/24. Not only was the customer service impeccable, I learned more about my purchase than when I originally purchased my mattress. We never felt pressured or that we were getting a selling spiel!! Not only was the associate courteous, he was personable. He was training a young man and that was my suggestion to him, be personable & knowledgeable about your sale not just the basics!! Fantastic experience

Misael was great to work with. He stayed after closing to help us finish our purchase. Definitely recommend him if you’re looking to purchase furniture.

Best customer service in town. We have purchased furniture multiple times and Jodi has ALWAYS done right by us. Highly recommend her.

Worked with Parsa and he was able to help us get exactly what we wanted. Looking forward to purchasing furniture here in the future!

My sales girl, Taylor was awesome!! She was very patient and helpful.

Salesman really helpful. I bought almost all my furniture here.

My girlfriend and I highly recommend Jodi, she is outstanding at what she does and was incredibly helpful through the entire process. We were stressed for months, my girlfriend and I knew that we wanted high quality and got it thank you!

It was great working with Liz, she was very professional in assisting us with our purchase.

Taylor was awesome to work with. Very accommodating, friendly and helpful

Mike Barnes was an amazing help. And he gave my wife and I space when we needed it to discuss what couch would be best for us. To us, that’s huge; No high pressure and at the same time knowledgeable and helpful. He even made the transaction part easy and quick. Ashley should be proud of how our experience went down yesterday.

Jodi was great. We found a good chair for my son on clearance in store. We will be back for our next purchase.

Cameron was very helpful and made my purchase easy. I will be buying more furniture from this store in the future.

Lisa Giambra was great and very personable to myself and my son. We plan on coming back in the near future for some other upgrades.

Parsa was awesome and extremely helpful!

Jody and Robby who assisted me at Ashley were fantastic- super helpful and nice, plus patient with certain family members ;) Great selection and prices, and spacious, attractive showroom.

Jody was amazing!!! She wasn’t a typical pushy salesperson. She told us about their promotions and warned us to ignore the price tags then sent us on our way. She didn’t hover yet was available for any questions we had. Then once we decided she made sure the purchasing process was quick and painless. I seriously recommend asking for her if you go in there knowing you’ll be buying something because she gave us an amazing discount! I love the couches my husband and I bought and we will be going back for the chair and ottoman! They’re so soft and comfortable!

Love Ashley. I’ve bought three couch sets with Jodi McKain. She’s kind and amazing. Will buy all my future furniture from Ashley.

No pressures sales, get customer service, and answered my questions

Misael LeBron was an awesome salesperson! He was very helpful with options and pricing and gave us space to talk. I would buy from him again, he made the process so easy!

We bought a living room couch and loveseat. Our sales person Cameron was extremely polite, and very informative. He went out of way to help meet my needs. Excellent experience!

My experience with Mike Barnes from Ashley Home Furniture was the best! My purchase process was easy with Mike’s assistance. He was very helpful and responsive. He reached out to keep me posted with order status and ETA of delivery. Continue the best service Mike. Thank you!

Lisa was extremely knowledgeable and helpful. Pleasure working with her.

Haven't visited the store but I ordered over the phone and Alex Forrest was very helpful, patient and friendly. He contacted the distributor and managed to find the sleeper in stock so I can get it anytime I want. I would definitely work with Alex again on my next purchase.

One of the best shopping experiences we've ever had. Glen is possibly the best salesman we've ever dealt with!

Sales person was knowledgeable and we feel like we we got a great price and service.

We went to this store looking for some help because my brother just moved to Rochester. Barbara left such a good impression that when we came back, we asked for her. Sadly she was with other clients, Although the wait time was longer than anticipated, the exceptional quality of care more than compensated for it. She exhibited friendliness, expertise, and ensured my comfort throughout the entire visit. I will for sure come back and wait as long as needed for here again.

Knowledgeable sales person. Friendly! Fair price!!

Mike B. was extremely helpful and made the ordering process go easy and smooth. He is excellent with customer service.

I had a really GREAT experience at Ashley in Henrietta. I stopped at a couple of other stores before I went to Ashley, I was feeling pretty discouraged about the experience I was having trying to buy new furniture at a good price. So I went in was immediately greeted by Mike B. He was the only salesman that day that took the time to walk me around the store told me about sales going on and financing options. I went back with my partner the next day and we bought a few items and had a great time with Mike and had a few laughs. He’s a very good salesman and extremely friendly. We will definitely be back! Thanks Mike!!

Parsa was very helpful in finding us a bedroom set and sectional couch. Highly recommend.

Mike was great!! No pressure, answered all our questions, and took great care of us. We will be going back!

1 worked Mike and he was great and he was helpful. I look forward to working with him in the future

Our salesperson Taylor was great She was patient and took the time needed to find the right loveseat. The showroom is awesome - perfectly laid out and so much product to choose from. If you are looking for furniture you really need to visit the Ashley store on Henrietta.

The staff were pleasant, professional, and courteous. They were knowledgable about their products and services. They were accommodating, allowing you time to make decisions with out pressuring. It was an enjoyable experience. Would definitely go there again.

Glen was wonderful. Got use to exactly what we were looking for.

Great buying experience with a very knowledgeable salesperson named Glen. Great job Glen!

Robbie was very accommodating, polite, and helpful. He was great to work with!

Glen was so helpful and patient with me during my experience with Ashley’s furniture. I would highly recommend them.

I have to give more than five stars. I have to give 10 stars. I’ve been working with Barbara at Ashley in Henrietta and I must admit I’ve been driving her crazy. . Finally made the purchase for my daughter’s bedroom set. She is so great to work, with very sweet, very kind and very patient. She gave me as much time as I needed to figure things out, never pushy and always willing to help me .10 stars to you, Barbara

We had a great experience looking for a new couch at Ashley! Soooo many choices! Parsa greeted us when we came in and pointed us in the right direction. He allowed us to look by ourselves for awhile which I really appreciated. When we were ready, Parsa answered all my questions with absolutely no pressure to buy anything. We ended up getting a great deal on a sectional, chair, and ottoman! Parsa made the check out process fast and easy. Will definitely shop at Ashley again!

Mohamed was very helpful, patient, and knowledgeable. He didn’t pressure or rush us. It was an extremely good experience and outcome!!

Cameron was incredibly helpful and so appreciative of the business. Can’t wait for my new dresser to arrive :)

Misael was very helpful and professional..very happy

The sales team was friendly and helpful. The furniture that would have been my choice at regular price was on sale for nearly half off. Delivery was supposed to be 2 weeks, but they were able to deliver a week early, on my birthday! Just a great overall experience.

Racial profiling is never a good look. Thanks Alex!

Mohammed was wonderful! He was professional, funny, easy to talk to & very knowledgeable about each product I asked him about. He also wasn’t pushy or “salesy”. When I said I wanted to look around he let me & came back when he saw I needed help. I really appreciate that when shopping b/c some sales ppl can be so annoying. Also, I’m soooo excited about how quick the delivery will be. I made my purchase on Wednesday & it’s being delivered by Tuesday. They will also remove the old mattress. Only caution is that there are tons of birds, feathers, and bird poop at a neighboring store. I suggest you park closer to the Wegmans side to avoid bird droppings on your car. Oh, Mohammed asked a supervisor (I think her name was Ashley or Rachel) a very good & reasonable question, but she was rude, condescending, seemed annoyed to help. She was helpful, but easily unlikeable.

Barbara was very nice and helpful. She didn't follow us around and let us look. She was there for questions when we were ready and we appreciated that.

I've bought lots of furniture from Ashley and have never been disappointed. Service is great. My sales associate took a lot of time with us. Would definitely recommend. I believe her name is Lisa.

Misael was incredibly helpful, professional and friendly!

Mohammad was great, super helpful, stayed past closing time to help us pick out a couch. Will be back!

I didn't expect great costume service

The sales person had me in and out and I got what I wanted!!

Misael was so friendly & helpful! We knew what we wanted going in but he was wonderful as far as questions and transparency!

Had a great experience, Adam Vieira helped us out with a price match and faster delivery then buying the same power loveseat online. Thank yoy.

The service was great thanks Lisa. 😊

Went in looking for a cheap chair. We walked out with a great cheap chair

Mike was awesome! Thank you

Mike Barnes was great! We would recommend him to anyone

Zack was very helpful and friendly and helped us pick a couch for our first home!

Great service and super nice!!

Just bought a very comfortable recliner at a very good price. I am excited that it will be delivered even sooner. The manager and the salesperson were wonderful to work with.

Great experience. Got the couch I wanted and a really quick delivery.

Great salesman!! Michael Barnes was not pushy, very informative and helpful!

My salesman, Parsa, was very knowledgeable about the purchase I made. He clearly wanted the sale and was patient and good natured with all the questions that I had. I never felt pressured to buy, and appreciated Parsa staying in contact while I comparative shopped. Hands down, I had the best experience with Ashley Furniture and would highly recommend them, especially Parsa. Thank you Ashley Furniture for a very pleasant shopping and purchasing experience. Will definately be back.

Worked with Trevis he explained everything to us and made our decision easy.

Safe Ways Homes of Greater Rochester wants to thank Misael LeBron and Ashley Furniture for excellent customer service and helping us to bring comfort and safety to women and children of Greater Rochester Area.

Mike is so nice, very helpful and answered all our questions and assisted us in purchasing new living room furniture. Great furniture and customer service

The general manager greeted us when we came in and was very friendly. We had Parsa Smiley as our salesperson and he was very friendly and knowledgeable about the one particular furniture we were looking at.

Costumer service is amazing there. Misael work with us and understand what we wanted and help us a lot

Had a great experience with Trevis! He was a very knowledgable salesman that knew how to balance giving us space to try out couches with interacting with us to answer our questions.

Trevis was very helpful and pleasant. With associates like Trevis...I will be back

I would just like to say that Cameron Carr went above and beyond to help me find the perfect couch!! He is truly an asset to Ashley Furniture and he's one hell of a salesman!! Thank you so much Cameron and when I need anything else furniture wise I'm coming right back to you!! I give him 10/10 stars!!

Had a beautiful experience. Needed a sofa bed and rug and got a great deal during the memorial sale. The rep was helpful and made it easier to find something I had confidence in.

Wanted a quick trip to buy a guest room mattress. Robbie made it quick and pleasurable! Thanks for not trying to upsell us, Robbie. Thanks Ashley. Deni Long

Lisa was great and I received good deal!

I had a great experience at Ashley Furniture Store.

Sales associate was really helpful and also pleasant. Easy to do business with today. I can't wait to get my new Mattress. I tried out so many possibilities, I believe I will be happy.

We went to Ashley's furniture and was greeted by Lisa Giambra. This lady was so very helpful. She helped match our furniture and rug. This store is huge and has crazy selections. Ask for Lisa, if you ever go to Ashley's for furniture.

My experience was extremely positive. Liz helped my wife and I. My wife was very happy. We are very happy.

I had been shopping for a love seat sofa for a while now. As I entered the store, was warmly greeted by Lisa. Informed her of my desire and presented me with a quick overview where to locate my interest and informed me of her checking in with me as I browse. Lisa circled around to my location a while later with any questions and we did engage. I did view a few items, asked a few questions and moved forward, continuing our conversation. Lisa alerted me to a very attractive camel leather sofa. She was perceptive to my taste and flavor. It was very attractive, comfortable and would certainly compliment my den. The purchase was made and presently awaiting delivery. It was a great experience with many options for choice. I favored Ashley due to the fact of the positive experiences of a family member, one being customer service. Whenever confronted with an issue, it was scheduled, arrived in a timely manner and resolved quickly.

Our experience at Ashley Henrietta today was fantastic. We shopped around at multiple locations looking for a bedroom set and mattress, and none could beat the quality and value at Ashley. In addition, our sales rep Cameron was knowledgeable and extremely helpful in finding exactly what we needed. He dealt with our terrible senses of humor and was able to swing some deals, which was much appreciated. 5 stars!

Easy friendly transaction

Barb was wonderful. We went in looking for livingroom furniture..she let us take our time and answered all the questions we had. She even sent me an email congratulating me on my recent retirement..which means she also listened to our conversation and paid attention..Thank you Barb!!

Barb is amazing. I can always count on her to help me make the best purchase. I have bought living room and bedroom furniture and I am happy with my purchases.

The young salesman was informative. Ended up getting a new bed. We can't wait to try it out

Alex went above and beyond to help me make the right selections.

Our sales rep was very helpful in helping us make our decision

Great customer service by Jodi McKain

Barbara found me a great deal!

I think that the sales associate that helped me, Cameron, was perfect! He understood what I was looking for and was very caring in his suggestion, without being pushy! After walking around the store twice, I purchased the item that Cameron suggested! I'm so glad I had his help!

Trevis came and helped us immediately. Answered all of our questions. Very good experience, will definitely go back

Lisa Giambra was so wonderful to work with. She was patient, answered more questions that we didn’t even realize we had, made sure we were satisfied with our purchase and our experience. We will be back! Thank you for a wonderful experience!

Misael greeted us at the door, pointed us in the right direction and allowed us the space to explore on our own. After finding exactly what we were looking for, he was willing to work with us on price and delivery options. We loved the quality and will recommend Ashley to anyone looking for quality furniture.

Barbara was a great help!! She found SO many deals and I saved so much money!

Great customer service- good pricing!

Trevis was a great help! So friendly and informative! The store also had a lot of lovely furniture and we got some nice end tables on clearance.

Awesome service from Mike! Made no-pressure purchase and delivery a breeze.

Alex was very helpful and very knowledgeable and gave us a great price! Will definitely recommend this place over all the other furniture stores

Had a great experience shopping for our new couch! Great and friendly service.

Travis was a great guy and the perfect salesmen for my temper-pedic pillows !

Good price and service

Barbara and Mike were very helpful. Whole store was very welcoming and not pushy. A pleasure to buy our sofa from Ashley. Great associates!!

Barbara was wonderful! We are so happy with our new sofa!

Jodi helped us select a new recliner and did a wonderful job! We will be back for sure!

Very nice group of people to work with. No hard sell and surprise, we happened into a sale. Very happy!

Adam Viera was awesome, pleasant went above and beyond to work an amazing deal for me!!!!!

Lisa was great to work with and made the purchase process seamless.

We were welcomed as soon as we walked in! Jodi Mckain was so pleasant and helpful in helping us find our perfect fit! We would highly recommend this furniture store!!!

Was greeted at the door ,very friendly helpful would recommend

Upon entering the store Mr.Car was very inviting and did not “hound” us to make a decision on the items we were looking at. When he did approach us he made the interaction comfortable and pleasant. He explained all details of the item to us and upon checkout he reviewed what we ordered to ensure the price matched what we wanted.

We really like them

Our salesperson, Adam, was very helpful today. We found just what we needed.

Barbara was great!

Working with Barbara was a great experience! She was attentive, extremely kind, answered all of our questions, and made sure we got the BEST deal. She deserves a raise!

Robbie was super helpful and informative. Quick and easy transaction!

Awesome customer service!! Parsa was a joy to work with!

We just closed on a property and needed to furnish ASAP. Ashley Store had all we needed at great prices. Also with great quality furnitures.The representative was fast and proactive and we were able to get everything done within a short time frame. This 5 stars well deserved 👏🏾

Mohammed was great. He gave us space to look around, helped find the sizes we needed and was ready when we needed him. Excellent customer service.

Parsa is an amazing salesman! He helped us find the perfect couch, ottoman, living room chair, king size mattress, bedframe and pillows. He helped direct us to choose the best products for our family. If you are looking for new furniture, head to Ashley Furniture and ask for Parsa!

Wonderful experience thanks to Misael Lebron! Great salesman! Very knowledgeable, patient, and kind ! Made our experience stress free and easy! I highly recommend Ashley’s furniture!

Parsa was very helpful and fun to work with!! Spent a little more than planned but I am sure I will be very happy!!

Misael was very courteous and patient and I left feeling 100% satisfied after bad experiences with other salesmen I would recommend friends and family in the future..

Alex is an amazing manager! Dude deserves a raise! He was super helpful with me trying to find the right living room set. Thank you Alex!!

Alex was very helpful in helping us find the perfect fit for our first home. He was very knowledgeable on the differences between couch sets and asked us what we would change about each to try and navigate exactly what we wanted. Overall very happy with our purchase and experience at Ashley Furniture!

Dan was great and helpful, he worked with us with pricing and we were able to leave with a sofa and love seat that was affordable and in our budget. Thank you!

Trevis was an absolute pleasure to work with. Very professional and knowledgeable. Great job!!

Trevis was so friendly and helpful.

Shopped for the first time at Ashley Furniture today. Found the perfect couch at the perfect price. Mike the sales man was great! No pressure sales just like I like it…

The salesperson was very knowledgeable and patient.

The actual purchase of our items went good. Never heard from anybody before the actual delivery day that they gave so we called and our items weren't in but they never told us so now we have wasted vacation days and we disassembled my daughter's bedroom furniture and removed it now she has nothing for another 10 days almost....not happy!

The sales associate was patient and professional. He explained everything in great detail to ensure we understood the process of the program.

Very good experience-manager was very helpful. Enjoyed the personal attention and ease of making the purchase of the two end tables for our couch.

There was no pressure by sales people as I shopped but when I made my decision and needed more information everyone was very helpful and polite. I would shop here again for All my furniture needs.

Rob, the salesman, was extremely Helpful, and patient with me on what I was looking for in a Bedroom set. Thank you Rob for all your 🙂

Couch broke the day after delivery and kara in corporate can't tell me when a new couch could get here. Our other option is could wait over a month for someone to fix our broken couch. Bad customer service and cheap furniture should have went to LAZBOY HOME FURNISHINGS we wouldn't have a broken couch rn

Great experience, will be back. Thank you.

I purchased a new sectional sofa at the Henrietta store, awaiting arrival in 3 weeks. Sales associate Simon was extremely helpful, professional, patient and knowledgeable.

The gentleman who Google won't except his name. (Misael) greeted me and my aide at the door. He was very polite and helpful. I wish I could have afforded the mattress That worked for me, being I am in a wheelchair. But I couldn't, so he showed me several others. He stayed with me until we were finished. You have a great find, when he wasn't afraid to help someone who is handicap. Thank you

Barb was extremely helpful and very pleasant to work with. Looking forward to seeing our new furniture in our home.

Lisa was a great sales woman. I would go to Ashley again. A great experience.

I was looking for a power lift recliner. My sales person was Michael Barnes. He was super to work with. Mike was helpful, friendly, knowledgeable and very patient while I was deciding on my purchase. I would highly recommend Mike and this store!

It was the most delightful shopping experience I've ever had. Our salesman was courteous, knowledgeable and fun to work with. I left happy and with purchases within my budget.

Salesmen was knowledgeable and customer friendly .

Jeff Goff was wonderful to work with. He helped me find a bedroom set and mattress. I will be going back to him for living room advice. Thanks Jeff!

Peter Goff was great, straight forward, wasn't trying to sell me anything extra, super easy to deal with. Will be back and to deal with Peter.

Amazing experience, start to finish!! Mo and his support staff were all terrific and walked us through the process.l with ease and assurance.

Misael was very helpful when my wife and I were picking out a sectional. He was very thorough and made sure that everything was exactly as we wanted it. Definitely will be coming back to Ashley anytime we need furniture in the future!

Great experience, highly recommend! Answered all my questions and were not pushy. Will be going back. Parsa was very knowledgeable and friendly!

Very nice sales people and totally no pressure. Beautiful furniture and great prices. I bought a gorgeous sofa - the photo doesn’t do it justice.

Great experience! Salesman was very knowledgeable and friendly! Hopefully the delivery experience is equally as good!

Friendly help full and got me great deals

Dan Roberts was amazing! The best experience I have ever had purchasing furniture and I have purchased a lot at many places including all the high-end stores. Dan is a rock star!!

Peter was great! Patient, informative and helpful with no pressure. Great experience.

was amazing the guy was excellent costumer service

Parsa was very helpful in our experience at Ashley. He was able to add some more insight into the Brinxton bedroom set we were interested in from some research online. He was very clear in explaining the price breakdown and when to expect delivery. Would definitely recommend shopping at Ashley Furniture in Henrietta!

Always a great experience with this company and location. Their team is very helpful and knowledgeable. Peter G. Is who I worked with and he was fantastic. Definitely a repeat customer.

Great customer service. The sales rep asked if I needed help and then left me alone and said just contact him if I did! Loved that. When I did ask for help, Simon was friendly, efficient and very helpful. I will make sure to ask for him when I return.

Great personal client service

Alex was WONDERFUL!!!! Soo knowledgeable and made the transaction so easy for us. Not your normal salesman. Alex gave us all the space we needed while we made our decision and I would ABSOLUTELY recommend him! So happy!!

We were shopping for a sofabed. Popped into Ashley and found a good selection, though most of the floor models were the sofa version, not the sleeper. Nevertheless, there were several different styles, with a good variety of fabrics available. We homed in on one that met our needs (style, price, and delivery date) and bought it on the spot. Great salesperson (Barb), no pressure, no hassle, very nice to deal with. This was our first sales experience at Ashley, and it was excellent.

Miseal was FANTASTIC! He spent a lot of time with us, to listen to our needs. We can't wait to have our new bed delivered. We would highly recommend working with him at Ashley.

Parsa was very compentent. He knew the store well. He made it easy for me to buy two chairs

Peter was amazing to work with! So patient and showed me all the best options!

Michael was very knowledgeable, good customer service, and very attentative

The staff at the Ashley Store are wonderful, Barbara went above and beyond for me... I will definitely be shopping there again!! I can't wait to get my brand new Dining room table!! 😊😇 Thanks again Barbara!! 😎🙂 I highly recommend The Ashley Store for your Home needs... 💯❤️

Great customer service from Alex! He was a pleasure to deal with

We worked with Barbara to get our daughter a new bed. She was incredibly friendly and easy to work with. She listened to our wants and gave great recommendations based on our thoughts.

Liz was great!

Great customer service…

Misael Was an excellent sale person. Very helpful and patient!

Helpful staff and always a great experience!

I knew what I wanted, showed them a picture and was led right to the item! The only downside is waiting 4 weeks for delivery.

We had such a great experience with Alex when buying our furniture. He was helpful, knowledgeable, and not “pushy”. He made it a seamless experience. We will be coming back to get our bedroom furniture!

Associate was very knowledgeable.

Trevis was great! He gave us our space to look for what we wanted and then quickly assisted us when we were ready.

Very professional and made purchasing my first bedroom set extremely easy. Great service and overall attitude.

A+ service ask for Misael he will definitely take good care of you :)

Selection was great. The salesman were not pushing whatsoever. Robbie at the Henrietta store was great when it came time for advice, and his input on the products overall great experience.

My whole house is Ashley it is my furniture place as long as they have been here. I have never had a problem with anything I have purchased.

I recently had the pleasure of being helped by a gentleman named Michael. Mike truly was a gem. Throughout our interaction Mike stayed calm even though I was not completely sure on what I wanted. He stayed level headed and his tone was confident. His tone never showed any ounce of displeasure and he made sure I had the product I was looking for and made sure it was to my exact specifications. If you ever go to this store or call for questions please ask for Mike. I can guarantee a pleasant experience.

What a great experience! Sales person was so helpful but allowed us time to look. Overall great experience at this store.

Dan, is the absolute best. Sold us a table, and now a mattress.

Liz helped us - she was amazing. From start to finish she didn’t hover. She gave us an amazing price and worked with us with every detail of financing and down payments. Delivery. Everything. She was born for this job - 100% would come here again

Misael LeBron was great! He was very informative and very helpful. He didn’t rush us and was not pushy. Definitely recommend!

Quality service and great selection. They even price matched to their website prices. I would recommend a visit to there. We have not received our furniture yet, but we are looking forward to it!!

Peter was so helpful, so funny, and made the experience so easy and fun! Thank you Peter for being so Awesome!

Alex and Robbie have been so helpful helping us pick out our new furniture. I look forward to going to Ashley because I know what great customer service they have here

Friendly salesperson, very helpful. Highly recommended!

Mr. Lebron was very helpful and professional! He took care of my problems and reassured me to reach out if needed! Definitely will be back in business with them soon!

Mike was very friendly, kind, and incredibly patient as we were deciding between items. He offered product information that helped us with our decision, and overall made this experience a positive one!

Salesman was great.

Great customer service. Very pleased.

Barbara was wonderful to work with!

(Translated by Google) It was a wonderful experience (Original) Fue una experiencia muy bonita

Barbara was fantastic to work with along with being very knowledgeable.

Lisa was very friendly and did a great job working for me finding the best cost! Thank you.

Robbie was really helpful knowledgeable about the product. He really made my wife happy today with the recliner she purchased

Peter was awesome to work with! Very happy with the customer service !

I was very pleasedwith Ashley's customer service. Jody was very knowledgeable & answered all my questions/ concerns.

Peter was great and fun to work with.

Jodi was outstanding from start to finish!!!

Peter was great! He was helpful and new is products and inventory. All while giving us a great bundled price.

Mussel lebron was amazing!! He was attentive to my needs and he listened to me and helped thoroughly! Not many like him in this industry

Pete took care of us today while shopping for a new mattress. We appreciated his patience as we did not know exactly what we wanted. He took the time to show us many different options which helped us realize what we actually wanted. He was very chill, and was not at all pushy like salesmen can tend to be. Pete is great and we would like to work with him again in the future.

Great friendly service (Trevis) and reasonable prices for a great piece of furniture. Highly recommended!

I heard about a bankruptcy sale going on at Ruby Gordon’s and HUGE WARNING: DO NOT GO‼️ I hear they’re not giving customers their purchases. I left there and went to Ashley’s and OMG! The same sofa set I was trying to buy from the bankrupt company was around $700+ less. I received help from Mike. He made me feel comfortable. He spoke with logic and common sense. He had a really caring way about him. I was appreciative to have found a furniture store I feel I could trust with my personal information and the quality of my purchase. I told Mike what I was looking for and it took no time. The cost sent shock waves thru me. The whole staff was extremely professional and welcoming. There’s a sales rep there named Trevis. Tall young black man who dressed so sharp and greeted everyone with a smile as they walked in. His dreads were neatly placed like the well priced furniture on the floor. Impressed didn’t even begin to describe my experience in that store. Misael was another rep from that store. Handsome and sharp. They don’t play about their customers. Very attentive, attractive and will go out their way to please you. I will purchase more items from this location and will definitely recommend them to family and friends. Thank you so much Ashley’s. Your Henrietta store’s the absolute best in furnishings and customer service. ❤️‍🔥 Easy 5 stars.

Liz was AMAZING. She was so knowledgeable and helped us understand our options with us moving out of state. She really cared about our financial concerns, was VERY patient with us, and made sure we felt comfortable in our decision. Would absolutely recommend her services to anyone and will be passing her business card along. Thanks liz!

Parsa was a truly wonderful salesperson! Helpful, knowledgeable & informative but not pushy! He was a very nice young gentleman!

It was my first time buying something in the store, Barbara she’s really helpful and friendly and help me decide a good dresser for my room.

I walked to Ashley today,and Barbara helped me,that was a great day,she has a lot experience,she knows what she doing.

Misael LeBron took great care of us! He was very friendly and extremely helpful with trying to help us pick out exactly what we needed, he didn’t rush us to purchase anything and made sure we left happy customers!

Bought two recliners, tables and huge sectional in April of 22 didn't get delivered till may 14th. Last fall one of the recliners the head part of the chair became sticky (googled it common issue with manufactured furniture) called them they said out of the one year warranty so you will have to contact the Platinum Ultra Premium Protect plan people. Money around with pictures and what not to be told to bad so sad normal wear. Go to the store talk tot he manager and person who handles this stuff. Get me all warm and fuzzy that they agree this shouldn't be this way. Get a call from Ashely in house service and get told normal wear. Warranty only covers rips, tears, punctures etc. I say well if I go cut it you will fix it? Well intentional damage is not covered. So to bad so sad. I tell her then we are back to the drawing board I want a refund for the useless warranty. The warranty people will do that and oh by the way it will be prorated. Sadly our daughter and son in law just bought a mattress there at our suggestion and we planned on a dining room set. Ashley will never get another dime of our money ever.

Barbara was amazing & so knowledgeable about everything in the showroom that I was interested in and she showed me around and gave me ideas which I really appreciated!

Alex was very professional, made my decision to purchase very easy. I'm very grateful. Thank you

Alex was great to work with, got me a good deal within my budget on a set for my first major furniture purchase for my apartment

Jodi was very personable, she asked me what I was looking for, showed me a few and then backed off and let me browse around and to let her know if I found something or needed anything, she made things very clear for me price wise and explained things very well, she made this a great experience for me buying my first couch and I would recommend her anytime!! :)

Very friendly, helpful, understanding. Wonderful experience

Lisa Giambra , was an excellent provider and assistance. She gave us info with description and She stood back and let us look over the furniture. I said I really like this recliner, she said here’s what I can do I can take this much off the price. And I said I’ll take it. Sold!!!! Ty Lisa. Randy Shengulette

My sales person and the manager Eric we're outstanding. 5 stars all the way.

Simon was amazing!!! Found the perfect couch for my living room, that I’ve been looking for so long for! Thank you!

We came to Ashley’s looking for a tv stand and ended up with all new furniture! Everyone was very polite, did not feel pressured at all and Masael was extremely helpful and great to work with! Very professional! I would recommend him to anyone in the market for new furnishings.

Great experience at Ashley. Accommodating put not pushy. Very professional.

Simon Gahsu was amazing. My husband and I came in to purchase a living room and dining room set. Simon’s knowledge and great personality had us coming back to finalize the sale. Would definitely recommend Simon and Ashley Furniture to anyone.

I shopped here after going everywhere else because of feedback I had heard previously. My husband went to look at a sofa we saw online. It was the perfect color. My husband bought it because he was told there was a one year warranty. Within weeks, the sofa lost the comfort and support it should have had. We called the store to find out the salesman no longer worked there. The store told us we had to call some other place and gave us the number. We did, and got a recording of how to submit a claim. We did, only to have them ask for photos. We'll the damage isn't visual, although the photos we sent did capture the sinking that was happening. They wrote back to request additional photos because they couldn't tell. Well of course not, you have to sit on it to feel the discomfort!. We gave up. We will never buy from here again. They got our money once and that is enough for me.

We have been purchasing some items for a second home and I came back trying to find some accessories. Misael LeBron provided a detail orientation and guide us to get the best options. He is extremely detail and professional! Misael makes me feel welcome and important! I really enjoy shopping at Ashely but the experience it’s better when guided by a professional consultant like Misael

Barbara was great and made the buying process very easy.

Beautiful, well laid out store. A lot of options In every department. Very friendly, but not pushy, sales staff. Lisa was amazing and assisted me in my purchase of a beautiful new sectional for my home.

Had a great conversation with a lovely young man as I was trying out the rocking recliners. He gave me a great deal and was very thorough with his explanation of the process and protection plan.

We were looking for a mattress for a guest room and Barbara Kardos-Brown helped us find exactly what we were looking for. Had a great experience and a fair price. Whole transaction took very little time and effort. Thank you!

Barbara Kardos Brown was very helpful finding me the bed I wanted for my room and I thank her for that so it was a wonderful experience

Quick and easy ordering over the phone! Jodi was so nice and helpful!

Went in to buy a mattress and bought an entire bedroom set. Misael was very patient and explained everything.

The store was very busy with a presidential sale, but my salesman Misael made it seem like I was the only customer. Thank you!

Trevis from Ashley was a joy to work with. He was accommodating, patient and very supportive. I will be returning back to Ashley and refer friends to see my guy Trevis!!

It was a pleasure working with Alex. We got an amazing sectional at a great price.

Very nice sales associate!! Patient and helpful!

Barbara was very helpful and responsive and ultimately made us comfortable enough to purchase same day. She made it effortless and my wife and I would work with her anytime. She explained things thoroughly, provided details immediately and really just made it an all around great experience. Will purchase from Ashley Store again!

I was very impressed with Liz Gauche she was very knowledgeable , and professional in helping my husband and I decide on new furniture for our home ..We are very excited to get our new furniture! Shopping there is a very pleasant experience. Heidi Tyson

Great experience. My sales person very helpful.

High quality products with professional workers and long term payment plans are lovely features of Ashley. Definitely will go back!

Great experience with Misael Lebron. Very personable and kind. Would highly recommend.

Alex Forrest at Ashley was AMAZING to work with! We went to quite a few other places looking around, and the sales people weren’t very informative or personable. When we went to Ashley, Alex was fun and informative to anything we had questions about. His personality and honestly was something you don’t see with many sales people. We can’t wait for all of our furniture to come, and we know the only place to go in the future is Ashley!

Fast and kind customer service

Our sales associate, Barbara, asked what we were looking for and took us to the right area, which was very important to me, since walking around bothers my legs and back. She answered our questions and was helpful, but not pushy. We will definitely recommend her and Ashley Furniture to our family and friends.

Everything went fantastic before I pay, it’s a totally different story after. Do your own research and don’t believe whatever the sales person tells you, they pretty much only want their share.

Misael Lebron was the best! He was very understanding and listen to all my parents concerns and needs! He helped my parents and make the right decision for our new furniture. And he wasn’t pushy like most sales representatives.

Great help at the store. I appreciate the time Jodi spent with me picking my set out.

I had a great shopping experience. Jodi was very helpful and patient as I tried out several Purple mattresses. Jodi also gave me a great price. Hopefully delivery will be just as good.

We had an amazing experience and the young man did an amazing job very talented fast friendly caring of our needs and requests and very helpful to us along the way. Didn’t push us

Peter kept in contact after our visit but without any pressure. We decided to purchase our sofa but because of bad weather we had to conduct the transaction over the phone. Everything was seamless.

Very helpful, great service

Nice selection, good pricing and warranty, very good customer service.

My advisor was great help !!!! He also priced match my sectional I'm so happy !!!! Thank you 😊

Very helpful and patient!!

Very poor experience, would not recommend. When in the showroom I asked the salesperson for the price and the lead time. I was told 2-3 weeks for delivery. Great! Placed my order and about a week later my delivery was scheduled for 9 weeks after I placed my order. I went in and spoke to the salesperson and expressed my concerns, and she agreed that it was unacceptable. She made a phone call and told me that somebody would reach out to follow up with me. Did not hear back. Went in again and all I was offered was a partial delivery at about 7 weeks and was told that the salesperson would be reaching out to me which again did not happen. I can’t help but feel like I was lied to in order to get the sale and based on the way they handled it, it seems to be common practice for them. No follow up from anyone or any effort to make things right.

What could have been a really awful experience after being delivered a damaged product and jumping through too many hoops, was rectified with excellent service recovery! The personal outreach from the Wellsville groups corporate office really made all the difference!

The salesman was great. The furniture was what I liked. But it came down to a shipping issue. Somehow if I order online I can get shipping, but if I order it from the store NO shipping. Seems like a serious flaw in how your business is managed. It cost you a sale.

Jody was knowledgeable, attentive to detail. The store inventory was attractive and prices are reasonable. It was an positive experience shopping at Ashley.

Very nice store, Michael the salesperson was excellent. The only issue was we were not told that it would take 6 weeks to receive our media center.

Very relaxed shopping experience. We were able to walk around by ourselves and didn't have to have an associate follow us. Great selection of furnishings.

Peter was our sales person and he was fantastic!!!

Helped me with what I was looking for and made it happen fast

Robbie is the best salesman ever!!

Barbara was very helpful and made the process of buying a couch painless. She gave us the space to make our own decisions and provided all of the information we needed.

Delivery guys were horrible. They didn't want to help us at all, and told us the people in store don't know their job at all. I immediately called customer service and their compensation was a JOKE. I will NEVER order anything from Ashley again.

Misael LeBron was very helpful.

Great service and lots of options to choose from. Wonderful shopping experience.

I purchased a bed set from Ashley's furniture . Prior to the order I asked a , what I thought to be a easy question. Was this furniture made from solid wood . The consultant responded with yes. I purchased the set and after it arrived I had my father come over to look. I explained from what I was told it was made out of solid wood. He said it was not and that there was engineered wood along with veneers , that were not synthetic and not natural. I explained this to Ashley's and they said the best they could do was to give me a $100 or swap it for a different set of furniture. I told them it was inconvenient and they said I'd have to pay a 12% stocking fee on cancellation. The sales rep told me that most customer do not want to hear about the details , and therefore they do not explain them and consider it to be just jargon. I think it is wrong for a consultant to generalize what each customer needs or wants. This information would have been useful prior to my purchase and would have helped me to make a better buying decision . Ashley's reps did a poor job of needs analysis on what I wanted and what was important to to me , and made an assumption that I was like everyone else . This was extremely unsatisfactory and now I am having to jump through hoops to find a resolution .

Peter was very professional and knowledgeable. There was no pressure to buy and we were treated with respect.

Saw something we liked on-line, called, spoke to Trevis. He was awesome! We ordered 2 recliners and had an awesome experience with Trevis! He was friendly, helpful and went along with our shenanigans! Thank you Travis! It was a pleasure doing business with you!!

Knowledgeable, flexible, prompt.

Liz was very attentive and helpful

Great service. Ashley tends to keep up with trends in furniture better than most other big box stores. Good experience.

Liz was very helpful and informative . Very attentive she is a asset to your company. We will be back, Pat. And John Benson. Thank you.

Jodi was so amazing to work with. I highly recommend I will definitely be back!

Miseal is the only reason why I went through with my purchase. He made the process easy and exciting. My first ever couch! Thank you!

Great experience! Simon was very helpful!! Helped my son find exactly what he wanted!!

Good prices and service. The selection is very good too

Trevis was extremely polite, knowledgeable and helpful. Staff was friendly too

Our sales guy Peter went out of his way to help us find the right table and chairs. That would be our size and needs for our house. He did a great job. We were very thankful.

Great experience!! My sales man was patient, knowledgeable and professional. Answered all my concerns with ease. Thank you, it was a pleasure. Now I can wait to get and enjoy my furniture.

I was looking for a recliner and Parsa met me at the door introduced himself and I told him what I was looking for showed me a lot of recliners and the last one was the ONE !! Just love it exactly what I wanted beautiful color and material everything went very well bought it I would definitely recommend Parsa and Ashley furniture excellent customer service

Excellent service. All needs addressed.

Alex was incredibly helpful, answering many questions about sectionals and coffee tables. The price match guarantee helped us get the sectional we wanted at a great price. The process was smooth and I felt like I was provided with all the information I needed to make my purchase.

My salesman was professional, he answered all my questions and gave me ideas for future purchases.

I hate shopping for furniture; HOWEVER, I have had numerous experiences now with Ashley furniture and our second experience with Robbie at Ashley. Customer service was great, no high pressure sales, just there to answer questions and offer insights. Pricing is very reasonable for the excellent quality products they provide. 4/18/2024 update- once again found myself at Ashley looking for Dining Room table and chairs. Found a great deal on chairs but did not find a table that struck my fancy. Nice to know the items can be bought ala carte. Dan Robert’s was easy to work with and provided a great deal of information while making the purchase. Thanks Dan!

Nice place to shop for furniture. Staff took good care ov us on our first visit.

Great selection and the sales rep, Peter Goff made the experience great. I would highly recommend him if you have any furniture needs. Thanks Peter!

This is our 2nd purchase from this Ashley store. Super easy to work with. The layout of the store is so easy to follow.

Amazing customer service, great prices and furniture. Thank you!

Lisa was amazing! We will be using Ashley again soon. Purchased a dining room set; great quality and customer service was first rate.

Unlike any experience you will ever have in a commission driven industry, they totally blew the stereotype out the window. So refreshing and enjoyable. Peter (PCG) was personable, relaxed, low pressure, knowledgeable about his inventory, and candid about build quality and availability of stock. Our interaction was 100% professional without being pretentious in anyway. This is the second time we’ve shopped at this store and will absolutely be back.

Helpful but not overly pushy salesman. This was not our experience the last time we went here years ago. We were pleasantly surprised and would definitely recommend!

My partner, our 4 year old, and I came in to Ashley this evening looking for a large dining room table and breakfast bar. Our 4 year old is extremely high energy, impulsive, and always super silly. A store full of fluffy comfy furniture looks like a gymnasium to him! A few minutes after we came into the store, Simon greeted us with a kind, engaging, and upbeat attitude and immediately connected with our 4 year old. Simon was patient and informative, but not overbearing or pushy at all. We were given space to look around and talk through our options, but Simon was available when we had questions or needed suggestions. We ended up finding 2 sets we loved, which we purchased. We are happy with the quality, price, and planned delivery date and process. We had a great experience at the Ashley Furniture in Henrietta thanks to Simon!!! We found exactly what we were looking for and plan to shop here again. Thank You!

Liz was very attentive and helped me sort through many different selections before choosing the dresser that was perfect for me!

We had a great sales experience; Robbie was helpful without hovering. We're pleased with our selection and would shop again.

Dan R. was amazing. Full of knowledge and so patient with our whole family! Cant say enough about his service

Bought lamps was forced to pay a $99 delivery fee. I was told that would include set up and placement even though they were lamps. They were delivered in the box they were not set up I called to complain. I was only given a partial refund of 53.99. I was told they could not do a full refund because the lamps were delivered. The company is dishonest.

Was forced to pay 99$ for lamps to be delivered. I was told that it would include assembly placement, and removal of old lamps, They were dropped off in a box. They were not assembled. The company is very deceiving they only issued a partial refund of the delivery fee. They are dishonest.

Peter, was wonderful to work with. I left with exactly what I wanted. This was our 3rd furniture place and I just thought I wasn't going to find anything I loved. I was wrong. I love what I got and can't wait for to be delivered.

Trevis was fantastic. Great experience. Thanks!

Great service from Robert Mitchell!

My wife and I went in only shopping for a recliner. We were greeted at the door and felt very welcome even though we were only looking for one item. The sales person asked a few questions and pointed us to that section. When we said we were prior customers the sales person looked up our purchase from 8 years ago! We couldn’t match that set but we found a complementing color. All in all a great experience.

Simon was awesome. Courteous, knowledgeable, helpful and very professional.

Purchasing a power reclining couch has been a very positive and non-pressure experience. Glad they price-matched a local competitor! Love that the price of their 5 year warranty is returned to the customer if not used in that time-frame. Simon was great to work with!!

Dan Roberts is the best! He really takes his time with you making sure you get exactly what you want and at a really good deal! Make sure to ask for him when you visit. You will not be disappointed.

Lisa was a great help and was able to answer all of our questions.

If I could give zero stars I would. I purchased a bedroom set from Ashley. The initial delivery resulted in damage to my home that I didn’t find until looking behind the dresser weeks later- they took no responsibility. The bed frame broke after a couple months, VERY cheap product. They sent replacement parts w installers that told me they had no idea what the parts were or how to install them. The bed frame broke again thereafter. They said they’d send new parts but then reversed course on that. Customer service is HORRIBLE. They just read off a script. I asked to talk to a manager they refuse to let me. Desperately trying to find a way to reach one for resolution, DO NOT DO BUSINESS WITH ASHLEY!! I’m a very reasonable consumer, I know everything isn’t perfect. Ashley Furniture does not care about their customers, they ignore them.

I got my bedroom set only to learn they had forgotten to load the rails. I needed this by a certain date which is now not possible. I am very frustrated.

I’ve worked with Peter and he’s always very knowledgeable and helpful. Great store.

Knowledgeable and nice staff. The gentleman that assisted us got us through the process of buying a new bed quickly and painlessly.

Great people fast and knowledgeable

Had a good selection and salesperson was very knowledgeable.

The sales representative was professional, knowledgeable, polite, and very patient.

Enjoyed working with Eric. No pressure or sales tactics. Professional, patient, personable.

Salesman was very pleasant and helpful in our purchasing a lift chair. Will deal with again in the future.

Dan was great so easy to work with and really helped me find the perfect couch. Store had soooooo many great options.

Mike was our salesperson and he went above and beyond to get us the best deal possible!! Love our new sectional!!

Was very happy with our salesman Alex and the deal we got on a chair and a half

Quick and easy service with great prices!

Best store

Robbie was awesome the dude was very knowledgeable didn't pressure us or hover over us while we were there. Simply pointed us in the direction of what we wanted and said I'll check on you in a bit when you have some questions and he did just that and we did have a few questions he answered suggested looking at a different couch that we hadn't yet looked at and said I'll be back in a bit when you have some questions. Great guy thank you again we will definitely bring more business your direction thank you for everything you did.

Great Service, Very Friendly!!!! Dan was Awesome!!!!

Eric was great saleman moved from table to table and always got one better looking than the last.

Mike is a great salesman, he was kind and very patient in helping us and showed us a very nice bedroom set, in which we purchased, I would strongly recommend my family and friends to him

Such a great experience and helpful all around! Staff is very patient and works towards what you need and want. Highly recommended you go to Henrietta!

Friendly and helpful staff. Waiting for the delivery. But expect no issues as we have purchased from Ashley before.

Went in knowing what we were looking for and Dan made it a pleasant experience. His knowledge and answering of all our questions was excellent. We always buy from Ashley. Customer service is huge. Thank you Dan for all you did for us

The workers are very friendly and do the most to make sure you get a good deal in what you’re looking for.

Barbara was very helpful when we were shopping for a new mattress! We will definitely shop with her again in the future

We had another Great experience at Ashley again! We have bought just about all of our furniture in our house now from this store. Pete provided great customer service! Looking forward to our new bedroom set!

Went in with what I wanted in mind…worked with Jodi, she was great without being overbearing or pushy lol!!!!! I will definitely be back, transaction was smooth and simple!

Wow it was definitely great working with Dan very professional and not pushy.

Rob was really helpful and tended to every inquiry or question that I had.

The Staff was very courteous and knowledgeable and made my purchase effortless and easy! I love dealing with this store!

Jodi was great! Knowledgeable and very easy to work with.

We have fantastic service from Barbara. We needed several work ups on different couches and she did a great job. Thank you

Update: Their after sales customer service is absolutely horrible. We explained to our sales person that we needed a mattress and base with minimal to no motion transfer. After sleeping on the purple mattress and ergo motion base for a little over 2 months we are not happy. Whenever someone gets up or turns it wakes the other person. I called the customer service line wanting to exchange the base for something more sturdy because that is the issue. They said the base is most likely defective and we have to contact the manufacturer. We explained that it is not an issue of a defective base just a cheap one. Partially my fault for trying to save money. Considering we spent $4000 on a base and bed you would think they would be more helpful. Plus Ashley doesn't offer a sleep guarantee like almost every other mattress company. If we bought it directly from Purple instead of trying to support local workers they give you a 100 day guarantee. The sales person said they would honor it since it is on Purple's website. Hindsight is 20/20... I would not recommend buying from Ashley Furniture since they don't stand behind their products. Barbara was extremely helpful and answered all our questions. We went to three other places and bought a Purple Mattress here. Mainly due to Barbara not pressuring us to buy and being so incredibly helpful.

Third time purchasing furniture from here. Always a good experience and always good quality furniture. Jodi was excellent to work with.

Super helpful! Friendly! Great selection!

Had a great experience with Barbara. She made the process of purchasing a couch smooth and painless and she was very pleasant to work with!

Great experience and excellent customer service!

In store was fantastic… delivery not so much!!! Drivers were great, however my bench was not delivered that was expected today also, and I’m still waiting on another delivery of the table because a corner was messed up as well as a chipped leaf.

Sales person was pleasant and informative, without being over bearing. Excellent experience. Will definitely purchase again.

Salesman Michael on the phone was awesome. Was able to answer all questions, order what I need and got it all done in one call.

I had a fantastic shopping experience. Barbara promptly addressed my questions, showed great patience with my cane-assisted walk, and her communications were consistently timely.

Very friendly staff and the sales guy Alex explained everything in simple terms

We needed the entire house furnished in a short time. Barbara did a wonderful job of working with us long-distance and scheduling and coordinating everything to work for what we needed. Great work by Barbara Kardos-Brown

Great customer service. Informational, helpful but not pushy at all! Such a breath of fresh air. As well as quality product and wide selection.

Had a terrific sales experience with Persa. He was professional and went out of his way to earn our business.

We were greeted at the door by Dan and asked if he could help us. We just wanted to browse...he said please do. He came and offered any assistance after about 8 minutes as we were looking at a television stand. Although not marked on sale, he checked to see if there was a sale price and saved us over $300 on the item. He also make sure we knew about the delivery and set up option price, which we ended up getting. Dave was knowledgeable, polite and very helpful (very important to me...he was not pushy). In the spring we are hoping to go back to buy additional furniture with Dan as our Salesman.

Misael Lebron was an awesome salesperson. He took his time with us and made great selection suggestions. He got us a great price and we are thrilled with the quality of our purchase. Ask for him when you go to the Henrietta Ashley Homestore. You won’t be disappointed!

Incredible service! Highly recommend working with Peter G. Made the entire experience enjoyable, relaxed, fun and no pressure. Will be buying all my furniture from Ashley going forward.

Peter was wonderful while helping us while we were looking/purchasing our furniture. Highly recommend him if you visit the Henrietta store .

Easy process able to do all of it via phone! So excited for my new couch to come !! Amazing customer service

The lady made me feel more like a sale instead of a customer

Trevor was helpful and kind but gave us time to look on our own.

The store is playing a pricing game in which the prices listed at the store can be very different from the prices you see on their website. The same furniture is listed as $1000 more when bought at the store. The store intentionally increases the prices and then tells customers that they can get a 30%-40% off to attract more customers. However, in reality, customers don't receive much of a discount in the end. PS: For certain items, the prices that you see on a mobile browser may also be slightly higher than the prices for the same items on a desktop browser.

Alex was great during our whole process of buying our couch. Very knowledgeable and helpful. Highly recommend.

Had a wonderful experience and the pleasure of having Alex as my salesman he did a terrific job at providing different options for me.

I had the absolute worst experience with Ashley Furnature. I picked up a Dresser that first of all they were supposed to call me when it came in and no one did so after waiting a long time I finally called only to find out that it had been in, and just no one has ever called me. Then, I’ll bring the dresser home and all its surrounding wood and productive, foxing, and open the dresser only to find that the dresser was very sloppily constructed, and the whole bottom shelf at the bottom drawer with the iron is super glued in a very drastic angle and that the side of the dresser was not constructed properly to the back of the dresser on one side as shown in the pictures. I called customer service and they had me send in photos for an exchange and I agree that it was totally a manufacture error, but refused to deliver a new one and pick up the old one and said that since it was initially a pick up order, despite everything, being their fault, I had to reload this heavy dresser a vehicle, which I would have to borrow from someone else, lug it back up half an hour away, and then lug the new one back into my house, or pay $100 to have Ashley do it when they already had a garbage product and never even called me when it came in. They also said I had to keep the current broken one and store it until the new one came in so I have a broken dresser sitting in the middle of my kitchen because I have no way to move it. They refused to waive the fee and had absolutely horrible customer service. I would never ever shop here again, and I am so irritated with an disappointed in my experience.

Simon was excellent and had a lot of patience helping me decide what sectional would be best for me. Thank you

Have what I needed. But sent a text to my husband instead of me, the person who paid! So much for surprising him with new office lamps!

Excellent service

Salespeople, Peter and Alex, were most informative and patient in their responses and performances. We shared what we were looking for and they complied with resourcefulness.

Service was wonderful. Very helpful and relatable associate made me super comfortable and not pressured. Will return for my next furniture purchase.

Awesome

My salesmen Eric Ritchie went above and beyond and as much time as spent there finding exactly what I wanted, he was a huge help with patience to match. Definitely will buy from him in the future. Thank You Eric

We worked with Lisa at the Henrietta, Ny store. Lisa was knowledgeable, took time to answer all our questions and provided top notch customer service. Our experience so far with Ashley for new living room furniture has been very positive!

Our salesman Michael was absolutely incredible. So kind and knowledgeable and really cares about the customers. Very refreshing to receive customer service like this. I will definitely be back to this store for more business.

Michael was amazing! he helped me to well and truly so sweet ! thank mike for everything

Misael is a great representative of what Ashley stands for!!

Trevis was very attentive and helpful.

Parsa was an absolute pleasure to work with for the purchase of our new couch.. He was spot on with all of our Q&A and made our night.. Keep up the gr8 work.. Dave and Lisa

Trevis in Henrietta, NY was a huge help. Very friendly and I appreciate everything

The staff was very helpful. They made the process very easy and simple.

Parsa did a great job and had great customer service ! Looking forward to our delivery !

The sales woman Barbra was very kind and helpful. She made the buying process easy fun and enjoyable.

The Sales rep was extremely attentive helpful and kind.

Lisa was great and took It easy with us. She spent time making sure we were comfortable with the couch and love seat we wanted. We didn’t plan on stopping here but are so glad we did!!

Jodi was wonderful! Very professional and knowledgeable. She made me feel comfortable with the sale. I highly recommend!

The rep that assisted me was very knowledgeable in all the beds that was shown to me. I tried several beds and each one I tried he explained the materials used to assist in my comfort. The pillow I purchased allowed me to sleep comfortably. He was very impersonal and made me feel great.

Great customer service

Barbara was super helpful and knowledgeable. She made my selection process easy!

Very good experience again working with Jodie. Hope to enjoy our new furniture.

We got great service at a great price. Love the choices of furniture.

Michael Barnes gave us excellent customer service today, taking the time to look up past information so we could compare sizes and showing us different options. Very pleased with our purchase today.

Peter was wonderful to work with!

Great help from Misael Lebron! Very helpful and understanding on what I wanted, and a good price!

Fantastic selection and customer service. Kel was a pleasure to work with.

Alex was very helpful and informative. Promotion was worthwhile.

When I walked into the Ashley Showroom I was greeted by Misael LeBron, a sales associate at Ashley. Misael was so helpful and guided me from beginning to end in the purchase I made. I wasn't pressured at all and felt very at ease with the whole process. Misael was very patient with me and answered all my question through the process. I give him a five star rating and would give him 10 if they offered it. Thanks for making this purchase so easy!

Staff was wonderful. They patiently helped me through each step from beginning to end. Great service.

An absolutely pain free and amazing experience. This is our go to for furniture. Misael LeBron is an amazing salesman and doesn't pressure you or gaffe you around. Would recommend him and this store to anybody looking for good deals and good products.

Shopped this Ashley store a number of times over the last fifteen years, all positive, but my most recent experience will be the last. On Aug. 5, I placed an order while furnishing my son’s apartment. We secured a delivery date of Aug. 22. The following week, we determined we needed one additional item of furniture, ordered it, and attempted to add it to the Aug. 22 order. At this time I discovered (as did my sales person) that the Aug. 22 delivery was no longer viable for all but a couple of items, yet nobody had notified us or the store (claims the sales person). Included was the bed, though the mattress was available, so the sales person added a temporary bed frame so the new mattress wouldn’t have to lay on the ground. And we were scheduled for Sept. 12 delivery for the remaining items. On Aug. 22, they failed to bring the temporary bed frame and said they’d bring it on Sept. 12, but as they were bringing the rest of the bed that day, I told them not to bother. On Sept. 8, I received a text (not a call) saying they changed delivery routes, could no longer deliver on Sept. 8, and would instead deliver on Oct. 4. It took a lot of work, but I was granted an “exception” to accommodate delivery on Sept. 20 instead. Fast forward to Sept. 20, one of the items shows up broken (they didn’t even take it off the truck or let me see it; just stated it wasn’t in acceptable condition to deliver). The good news, at least, was the bed was assembled and mattress off the floor. I received a call the next day and was able to schedule delivery for the dresser for Oct. 18. Happy to report as of yesterday everything has been delivered. The biggest issue is my son lives 2-hours from Rochester and is unable to accept delivery during the week, so this was three trips (four hours roundtrip each time, plus time wasted waiting, and work schedules accommodated) in order to get Ashley to make a delivery. It was completely unacceptable and the best they offered was a refund of $100 + tax, which they offered on Sept. 21, but as of Oct. 19 has not appeared on my account. On the flip side, I ordered a sofa and love seat from Raymour and Flanigan. Their communication was more spot on, they delivered sooner than Ashley originally offered and delivered that day, on time. The dichotomy between the two couldn’t be more great. I will stick with Raymour and Flanigan moving forward. It is clear the Ashley stores have no control over the company doing deliveries.

Our trip to Ashley was nothing short of amazing. We had a great sales rep, Misael. He helped us nail the furniture we wanted at a great price. Will definitely be back for more!

This place is amazing!! The furniture is beautiful and excellent quality!! I had the pleasure of working with Trevis who was absolutely wonderful!! I will be back again.

I bought a dining set at Ashley on Hyland Dr from Mike Barnes. He listened to what I wanted & was extremely professional at helping me find what I am looking for in taste & color. I highly recommend Mike & Ashley since I was resolving myself to buy from Raymour & Flanigan until a friend pointed out Ashley. Thanks to both.

Great service!!!!!! The staff went above and beyond to help us with our purchase.

Great customer service by Simon! He is warm, knowledgeable and very respectful. I will be back! Totally recommend!

Kal was the best bed-sales person I have ever had the pleasure of working with! I already LOVE the Ashley furniture store in Henrietta, NY but Kal and Peter made the experience even better. They went ABOVE and BEYOND my expectations! I even left with an adjustable base that day. Which was not something I had planned on getting, at all. However, I am very happy with my decision to go forward with that additional purchase. I had originally went there to get a Tempur-Pedic mattress and regular non-adjustable base. I left with more and a great deal to boot! Thank you guys! I’ll be sleeping like a baby! They are good at what they do so even if you don’t go in there to get a Tempur-Pedic, like I did, they will still make sure you leave with the exact right mattress fit for you! They also helped my parents two weeks before and my parents love the mattress that they picked out. They also got an adjustable base! Thank you Kal and Peter!

Dan did a great job of helping us find exactly what we needed to furnish the bedrooms. Good quality product and he worked with us to get the best price he could.

The associate that worked with us was so nice and helpful. He was so attentive when my daughter wanted to help him wrap up the carpet we purchased and when we were checking out he was very knowledgeable.

Great service with a smile. Prices were good along with selection.

Misael at Ashley Furniture was so easy to work with. He was mindful of our budget and very personable!

Always a pleasure!

Nice experience. Our salesman was very helpful and pleasant. My only complaint would be the shipping charge.

Misael was very helpful, had a good balance between helping me and letting me shop. Found what I wanted and he got me taken care of right away. Thanks!

Robbie was great! I highly recommend:) Thanks so much.

What a great experience with salesmen Robbie. He was patient and kind. I highly recommend him if you come to Ashley in Henrietta!!

Had what I wanted in stock fact delivery. Our sales person Robbie. Was the best

Simon was very helpful today. We hope to work with him again

It was good accept finding out the cost of delivery was $200 at the very end of purchase. Most places delivery is free or much less. I cancelled order (found same item cheaper online) and the salesperson was rude about it and hung up on me when I wanted proof that it was cancelled mailed to me.

Liz was very knowledgeable in the sale of my new Purple mattress! She was very patient while helping me choose the right fit for my lower & upper back pain and we decided accordingly as needed a mattress with good support. Thank you Liz!

The salesman Peter stated that the furniture we purchased would be taken apart and wrapped when delivered. When it arrived neither was done and I was very upset.

Barbara was the best! Made buying my sectional so simple and easy.

Horrible quality merchandise, horrible customer service. Merchandise will only last 1 year. And calling? Ya forget about it. Look up tiktok Ashley reviews. UNREAL. Oh and someone should tell Amanda in Corp that, yes indeed she has a boss. She told me there was no one higher then her.

Alex, our sales associate was knowledgeable and informative on the quality of product.

Peter was the best. Outstanding customer service skills.

Peter was excellent and guided us to the item we were looking for and was totally no-pressure but very helpful when asked about important information about the item, delivery, insurance, etc. I totally value that. The showroom was very well designed. The products were displayed well and very nice in quality and quantity. Highly recommend this business and the class of the staff there and my salesman, Peter.

Nice salesman, very helpful. Was able to find and order just what I was looking for

Great selection and service … sales folks didn’t hound me but were available when needed

Great selection. Great service

Barb was absolutely the best. Very helpful and professional!

We love Barbara. She always finds us exa try what we want for a great price. Defi item repeat customers

Alexander was very knowledgeable on products and took the time to show us different options for furniture. He was not a pushy salesman but someone who took the time to listen to our best needs. Very easy to talk to and would highly recommend him to anyone looking for furniture. Definitely going back to purchase more.

Dan was amazing, patient and kind:) enjoyed working with him!

I am downsizing from a large colonial home to a small modern townhouse and needed all new furniture . Ashley had a great selection for the rooms I needed to furnish at reasonable prices. Jodi McKain was very helpful in working with myself and 2 daughters in picking out a wide range of matching items which we are confident will complement my new living spaces! She was very personable and professional, and I would highly recommend both Ashley and Jodi for anyone’s furniture needs !

Super helpful with our experience in trying a bed. Misael took his time and taught me a lot about the process of getting a mattress that works for me. Would definitely work with them again.

I can't recommend the Ashley Store highly enough. Peter Goff made the daunting experience of buying home furniture not only an pleasant experience, but a fun adventure! He took care of us every step of the way and we know we are in good hands both now and in the future. Looking forward to many more purchases!

Peter was very helpful in pointing me and my husband towards pieces that could suit our needs. And once we found the furniture we liked, the purchasing process was very easy.

Dan was amazing! And, very patient with me. He will be my go to Ashley guy from now on!

Barb at the Ashley store was great to work with. She took time to match the measurements of my place with the furniture I was buying and addressed all my concerns. I appreciated her background knowledge. Just wish the couch didn’t come with so many extra pillows lol!

Great experience

The sales rep Jodi was very inviting and supportive, without being too pushy. I would definitely ask for her again! The price was pretty great, the delivery was $190 which was a touch high, but all and all great experience!

Enjoyed working with Barbara, helped us find exactly what we were looking for!!

The guys that were shadowing kept my 7 month old granddaughter entertained while I was being hoped by Alex. He was very knowledgeable and helpful. I would come in and work with him again.

Smooth transaction and speedy service for what I needed. Atmosphere was very friendly, will be back for more furniture 😁

Peter was great to work with. Appreciated how friendly, approachable and knowledgeable he was. He took great care of us!

Liz was amazing. She took alot of time to help us find exactly what we wanted. She was very professional and knowledgeable. Great asset to Ashley.

Beautiful store very easy to navigate. We knew what we wanted but the sales people were great. Misael was so nice and answered any questions we had

Quick, easy, and painless.

My experience was great Jodi mckain was awesome Henrietta ny store

Liz was our sales lady and she did a great job showing us different living room sets. She was very professional, knowledgeable and helpful. Jim and Karen Higgins

Thank you so much to Travis, who was able to help my mom pick out a new living room set today. Travis was beyond helpful, friendly and accommodating. Thanks again for making our experience so pleasant!

Misael LeBron took great care of us and got us exactly what we needed.

My husband, John, and I were indeed lucky to have Barbara Kardos-Brown as our salesperson at the Ashley Home store in Henrietta. She was truly pleasant, well informed and personable. It certainly made for a enjoyable shopping experience! Thank you, Barbara!

I have worked with many sales persons over the years and I will tell you that Dan Robert’s is a true professional. He help me put together an entire living room set and also located a matching entertainment center. He was easy to work with and I never felt pressured. I will be returning in the future should I need additional furniture. Ashley, you have a true professional working for you. Thanks Joe

We were given a significant discount that we weren’t expecting, so huge props to the woman that helped us out!

Trevis gave us exceptional service from beginning to end. We definitely will be back! Excited for it living room and dinning room furniture to arrive

The salesman was awesome! The price was in our budget and sofa available quickly!

Top notch experience for my wife Connie and I. Jodi, our sales associate was perfect! Gave us time to browse, but then answered all our questions. Would recomend her highly!

Ubong was very knowledgeable & helped us find the right couch for our space.

Greeted at the door. Allowed to walk around at my leisure, without pressure. Honored pricing that I found on their website. Misael was very helpful and explained everything thoroughly

Wonderful experience working with Jodi….she was knowledgeable and worked with us to meet out budget. She made sure after our first choice didn’t work due to size that we got what we need for a very comparable price

The sales associate was excellent. He did not follow us around the store but was immediately available to help us when we requested it. He was very knowledgeable, friendly and explained everything to us completely.

Mike was the most helpful and knowledgeable sales person! He was the reason I purchased from Ashley!

Jodi was awesome. No pressure and she listened to us! I would highly recommend her and Ashley Furniture. Go see Jodi!

Liz was great! Very pleasant and professional. Love love the couch we bought and the price

Had a great experience with Kel who was the sales person very friendly and knowledgeable. My husband and I decided to check furniture out for various rooms of the house wanting to update. Kel was very patient, showed us the desired furniture around and priced a few things for us. We were only able to buy for one room due to still having the old furniture at home. Hoping to soon reach back to Kel to complete my shopping, Ashley Furniture does fits my style. Currently awaiting delivery on purchase. Thank you Kel!!

I stopped in to look for a twin bed. I saw several I liked. The fact no one bombarded me at the door when I walked in was great! The sales person was amazing. He informed me of all the great sales going on and answered all my questions . I then was helped with a mattress by a great sales woman. Then was offered a great finance deal . It was my lucky day for sure. I walked away not just with what I wanted but even more. To have such a friendly no pressure experience has been wonderful. I'm definitely going to share this experience with friends and family. I'm also looking for a new couch. No questions about where I'm heading to purchase that. Great job guys!!

Ashley has always been our “go to” place for furniture. Love our recent purchase of living room furniture and I want want to send a shout out of praise for Ubong our salesman. He was patient in my decision making as our living room is an odd space. He wasn’t pushing me for a sale but truly wanted me to find what was the best fit & design for this room. He didn’t mind me coming back several times as I tried to work it all out. In the past I’ve had others who were a bit pushy on making a sale the day I came in but not Ubong. I highly suggest working with this young man for your next purchase!

Lisa is the best. She made everything so easy and provided all the information I asked for. She is a wonderful sales person and I highly recommend her.

Very nice and professional, this is my second purchase this month. Robbie has been an excellent help, we appreciate all his help. Very pleased with this store. Thank you!

Peter was very helpful and friendly. Making the purchase and experience very smooth.

We had a great experience at Ashley Furniture. They answered all of our questions and allowed us to wander around their store without interruption. We found a great sofa and ottoman at a great price and delivery is within a week. Thanks Jodi.

I was very fortunate to not only pick a day with a great sale, but I was also helped by Kel, who was patient and thoroughly explained options and pricing. She was great! Great experience all around.

Ubong met us upon entering the store, guided us to what we were looking for, answered all of our questions, and then allowed us to browse unfettered. Ironically, after visiting several other stores, we returned and purchased the first chair he led us to. The only reason why I am not giving the experience five stars is because it was a really long wait to cash out once we had made our decision, and this was only because he was helping another customer when we returned.

My experience was great. The sales associate named Liz was very nice and gave me options and also matched my price online. The process was very efficient and smooth. Thank you for your help!

PETER , is the best associate, i refer to him as my favorite person, he is always available to assist me with my orders, and makes sure i’m getting the right furniture for my home and he listens to my needs. He makes shopping for furniture fun.

My experience at Ashley is very positive. My sales person. Dan Robert's. Was and continuous to be very helpful. After we closed the and had questions or issues, I would reach out to Dan, he would always reply and help answer or resolve any issue or problem. Now I'm dealing with the Service Department and they are the same. They listen and do the best they can to resolve any issue. They also follow through with you. They call you back and continue to work with you until you are happy with the results. For me, it is rare to find a place where customer satisfaction is a high priority. Thank you ASHLEY.

Jodi made the buying experience at Ashley easy and never felt pressured to buy anything. She was super helpful and knowledgeable about everything I was looking at. Would definitely go back and seek out Jodi for assistance.

Michael was amazing! We really only purchased our love seat on the spot because of him and his demeanor. Thanks Mike!

Ubong was wonderful, he spent hours with us even though we weren't purchasing in store. Wonderful experience

I had a great experience. Customer service at its finest and I was very pleased. I have purchased Ashley furniture for years and will continue to do so.

Ashley was very friendly, and very helpful.

I have several furnished rental properties and I always buy furniture from Ashley. I like being able to try things instead of ordering blindly online and there are always good deals. Financing is easy to apply for and my sales guy Mike Barnes is amazing! Check them out next time you need any furniture or decorating ideas!

Ubong was amazing! He really helped me out and took care of me.

New Update: Skip to bottom Had issues with missing parts in my delivery, still haven’t received yet. Not happy about about the long wait. However, Amber has been really helpful and good with communicating with me on the issue. So 5 ⭐️stars for her Update: waited 2 weeks from that date for delivery to come. They didn’t know what part was missing. So they had to build to figure out what it was. After they assembled This time another part was missing. Had to wait another week and a few days . this time no one communicated with me when the package would be here or updated me with any information. Called in yesterday for them to tell me that the pack has been expedited but we can’t tell when it will come I would have to call customer service. Package came today and was sitting out in the rain. New update: 3 weeks later and I still don’t have the right part. (Don’t even bother shopping here, I’ve lost all patience. ATP it’s ridiculous)

Barbara was phenomenal! She helped me find the perfect couch for my new home and saved me a ton of money to boot. Go see her!

What a great experience we had with Misael Lebron. He took the time to explain everything, and was never in a hurry. He was so pleasant to deal with. He was not pushy, and that allowed us to take our time to make the decision to buy.

We needed new living room furniture for our new home so we decided to try Ashley Furniture in Henrietta. Our salesperson was Barbara Kardos-Brown. Wow!! We can’t say enough great things about her and the terrific customer service she gave us. She was patient, knowledgeable, and very pleasant. We even bugged her on her day off and she didn’t mind one bit. The prices and selection at Ashley were unbeatable. We’ll never buy furniture from anyone else besides Barbara again!

The sales team and store are great. I would shop there again. However, read the delivery and return policies CAREFULLY! We ordered a couch and matching loveseat. The couch would not fit into our apartment. It was just 4” longer than our old couch, but that was apparently enough to be a problem. The loveseat fit just fine. We were given the option of returning both or keeping the loveseat and ordering a different couch. I was not home at the time so my partner opted to keep the loveseat and return the couch. When I got home I instantly wished I’d been present for delivery. The loveseat is massive for our space. It’s certainly… a presence! But since we accepted it into our home, we cannot return it due to store policy. We’ve since ordered a more appropriately sized mismatched couch and are stuck with a loveseat I very strongly dislike. If we’d ordered online, we’d be able to return it and replace it with the much smaller loveseat that matches the couch we’ve settled for. I understand this is our mistake, but what a pricey bummer of a mistake. I’ll reiterate though: the folks working at the store were wonderful. Updated to 5 stars: New couch and matching loveseat arrived today. They are perfect! I’m wildly impressed at how far the staff went to fix this situation for us. Thank you!!

I came here looking to furnish my one bedroom apartment, as I have recently moved. Trevis from this Ashley location met me with exceptional service. Trevis was very personable and helpful, yet not at all overbearing or pushy, as can sometimes be the case with salespeople. Trevis was professional, kind and patient. He provided me with ample resources to weigh my options for a couch purchase and he answered all my questions about the product thoroughly. I highly recommend seeing Trevis if you are looking to make a big purchase such as myself. Very pleased with Ashley’s services and will be coming in again to make future purchases with Trevis.

Mike Barnes helped us find everything for our new house!!!! He was knowledgeable and made sure we found everything we wanted!! Would definitely recommend!!

Trevis was very kind and helpful. Wonderful experience buying our first couch.

Walked in after looking for a few weeks at various furniture stores. Liz was amazing helpful and was able to help us find the perfect couch, recliner, and coffee table for our home. Couldn’t be more grateful and happy for this experience!

We bought furniture back in 2016 and at the time, was told to get the warranty since it would turn into a $199 credit for store purchases. We’ve now tried to use the credit twice, but apparently it can only be used on regular-priced items. This wasn’t told to us at the time, and since almost every item is on sale either in store or on the website, it’s actually more expensive to use our credit rather than buy items at normal sale price. This renders the credit useless, which the store admitted when we spoke with them. The last item we tried to purchase didn’t show as “on sale” on the website, yet they still refused to use our credit. They’ve admitted their mistake and say that what we are seeing is correct, yet still won’t let us use our credit.

Purchased a mattress and adjustable base, with Trevis as our sales associate. Friendly, professional, knowledgeable, answered all our questions, and gave us all the time we needed to try them out. Highly recommend Trevis if you're in the Markey for any furniture need.

Great experience overall. Ubong was the best salesman I’ve encountered in lot of years. He made sure I got exactly what I was needing, even if it took all night. Will shop again

My husband and I had a great experience at Ashley's Henrietta location working with Greg! We were all over the place on what we wanted and he listened to us and really helped us decide and pick the best sectional for us. The couch is great but the customer service really was outstanding. Will definitely be back for future furniture needs!

Kel and Jason were absolutely amazing helping me with a complicated exchange after I made hasty decisions in my first purchase. They were very patient and extremely helpful. Would definitely recommend their help with your next purchase!

Peter was great helping us out with choosing the best couch that would fit us best. Had good conversations with him and would recommend if your looking to buy a piece of furniture

Do yourself a favor and pass this store right on by. Pushy obnoxious sales people and a poor product do not make for a good combination.I'm sure their service people are nice but they are not allowed to do pretty much anything for when things break- and they will break as my bed did in less than a year. I'm guessing the service department gets more calls than anyone but at this point how about you guys just come get your poor product out of my house and I will cut my losses and go buy a bed somewhere else.

Trevis was amazing! Very knowledgeable and awesome to work with. No pressure style. The entire staff was friendly. We had a great purchasing experience. Looking forward to enjoying our new furniture.

I went to the Henrietta store a couple of days ago to return a floor lamp that was defective. I said to an employee “I have a return.” He interrupted me right there and said “did you call to tell us about it?” “This isn’t Walmart you can’t just carry it in and expect a return!” It wasn’t worth trying to discuss or look for a bedroom set as I had planned. Your bad behavior and attitude influenced me too never shop here again. Not cool. And PS: no Walmart employee has ever treated me this way.

Liz was awesome today! She went above an beyond for us. Highly recommended!

Peter at Ashley Furniture in Henrietta was so great to work with. I highly recommend using him if you are looking to purchase there. He was very helpful and honest, let us take our time, was knowledgeable on what they had to offer, and made us feel comfortable with the furniture buying process. He will give you your space, will not follow you around, but is there when you’re ready to talk. Very friendly as well.

Mike did a great job with getting my friends the right mattress. Very knowledgeable and incredibly patient. They are happy with the purchase.

Janessa has been nothing but helpful and accommodating with how picky I am! I appreciate her and I love my new furniture.

We worked with Jodi today .. she was awesome … she showed us all styles of living room furniture !! She was very helpful !! We can’t wait to get our new furniture !!

Ubong was very knowledgeable about the furniture and very nice to deal with. We would deal with him again

We've been longtime customers of Ashley and find we keep coming back. Our latest experience with our salesperson Greg was wonderful. He was patient, helpful, listened well to our needs, and was very friendly and easy to talk with. Thank you for making a potentially stressful experience very enjoyable!

Great Environment. Misael LeBron has helped me twice and has been extremely helpful. Guides me through the best deals and very attentive. I will continue to pass by and work with him. Best customer service experience.

An amazing experience! John Coleman was absolutely awesome! He understood exactly what We were looking for and We walked out happy with our new living room set! Thank You!

We shopped several furniture stores and we had the best experience at Ashley. Our sales person Lisa was awesome !! She was so helpful with helping us make choices without putting sales pressure on us. We got a lot for our money and are very excited about our purchases.

Do not buy from Ashley. They DO NOT stand behind their warranty. A mattress less than 2 years old that has collapsed on the left side, a literal ramp on the side, is considered “normal body impression”

Came in and worked with Trevis. He was fantastic, above and beyond to take care of all my requests. Highly recommend. Will be coming back for my next furniture purchase.

Most of our house has been furnished by Ashley. The last couple of years the quality has gotten cheaper but more expensive. We bought our dining room set and was talked into purchasing protection plan with it. Come to find out the company is a third party company that quickly became clear is some shady business. The company denied our claim we made when after a few months the finish on the table started peeling off. Right on the agreement the company states that is something they cover. Obviously we were pretty upset since we are paying for this protection plan that we can’t even use. When we went directly to Ashley furniture they immediately offered to send out their own tech at a cost to us, but would not help us with this third party company. Complete scam all the way around. I will not be purchasing any more furniture from this company. They are scam artists and their customer service sucks along with the quality of their merchandise

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We had an amazing experience with John at Ashley furniture. He was so helpful and easy to talk to. Highly Recommend John and Ashley furniture.

I have never been so unhappy with couches before. My reclining couches have been stuck for over two months. Everyone is sending me to different departments, no one wants to help because I have an extended warranty meanwhile we have nowhere to sit. I am utterly disgusted with Ashley, all the thousands of dollars I’ve spent over the years and no one will take ownership to make this right.

My couches arrived broken and continue to be junk. Still waiting for Ashley to fix from February 18th, meanwhile we have a couch that can't be used because it won't recline. Each phone number called passes me off to someone else. We are so frustrated with Ashley, they will no longer be who we use. Typically we've had good experiences with extended warranties but they won't even order the parts and are ignoring my other claim.

Friendly sales associates. Ultimately did not have what we wanted.

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we ordered a sofa on feb 7th..and we were informed that we wouldnt have to wait more than 4 weeks. Actually they prided themselves on the fact that their furniture is made in batavia..thats why we wouldnt have to wait as long as other furniture companies have to wait. So needless to say...we were excited about that. Now we are told that it wont be delivered until march 23rd...thats 6Weeks..buyer beware.TheThe sales people will tell you anything to make a sale!!!

customer service was amazing. great experience. very thorough without being too pushy. trevis was a pleasure to work with. very happy with the overall experience

I’ve bought multiple rooms of furniture over the years, the last set of couches will be my last. Ordered couch and loveseat in November, delivered in March broken and they continue to break. I will never buy reclining couches again, and if Ashley isn’t going to take ownership, I’ll be shopping elsewhere. Since I bought the extended warranty, Ashley won’t do a thing. I have to continue placing service calls. Right now my couch won’t recline on left side and right side won’t go into sitting position. Waiting for parts and technician. Meanwhile Ashley isn’t doing anything to help.

Travis was the consultant had wonderful greeting was Best agent ever even the higher ups were amazing I really recommend everyone come here there the best

I had a great experience with Ashley store. Our sales woman Jodi was very helpful. I always thought Ashley furniture was too expensive but I went in to look and found them to be very reasonable and very good quality. The furniture is solid unlike the furniture at Raymour Flanigan. They offer a great warranty too and if you don’t use it in the 5 years, you get your money back. I would definitely buy furniture again from Jodi.

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Their products are actually good but their customer service should be a half star. Bait and switch tactics. My favorite, they essentially offer a rebate in the form of an Ashley gift card. However you can only use the gift card to purchase stuff they carry at the store and only at full price. Thus my $200 gift card is useless as it's cheaper to not use it. Will no longer shop here. So just to update I tried reaching out to the number given in response from the "Owner". Was told they couldn't help me but given the number of another department that perhaps could. I gave up after trying 6 different departments and getting hung up on twice. Your customer service was even more impressively dismal than I had even imagined.