Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Henrietta, NY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Cameron did an outstanding job on his customer service skills and provided the highest quality of service to me. Thank you Cameron! I really appreciate the time spent thoroughly going over the information with me about my purchase. Again, thank you!
Since this was my first time buying furniture ever I was overwhelmed with trying to decide on what exactly my significant other and I wanted to put in our soon to be home. Misael had let us know if we needed anything we can let him know and he will help us out. Once we decided on everything Misael had made the buying process very smooth and even explained what is covered in the protection plans of each item we bought. Thank you for helping us out we really appreciate it!
Robbie was great to work with.
Customer service ✔️✔️✔️
I’m so excited to get my sectional. My sales Rep Robbie Mitchell in the Henrietta location made it so easy to work with. I will definitely be back to furnish other rooms. Robbie was very personable and professional and communicated very well with us. Ashley is definitely lucky to have him on their team. Thanks Robbie Merry Christmas 🎁🎄
Very pleasant and not stressful
Mattress selection process well done. Stonewalling “MSRP” not credible, since Raymond & Flanagan (R&F) price for same item is $500 less. Partially alleviated by deep discounts on mattress protector, sheets, pillows. Probably netted out close to R&F.
I am here to tell you . My husband is in the hospital as I am writing this after having shot brain surgery last night . We were in desperate need of need for an extra long lift recliner . I came into Ashley and meant this angle Misael who helped me find perfect one and having it delivered in the time frame we need it. Not being pushy won me over. His Momma should be very proud. He truly is a class act. Thank you so much Vicki Otto
The manager was so helpful and we felt like all our questions were answered. Thanks for a great experience.
Professional, helpful, and took the time to help us out and narrowing down our options .
Misael is really helpful and knowledgeable! He is the best!
Chris was friendly, attentive and patient.
12/02/24: This Ashley Furniture location is a rather large store with an extensive selection and variety of stylish furniture, bedding, and home decor pieces at reasonable, or at least competitive, prices. FWIW, after shopping at several other furniture stores in the area, I actually visited this store twice in late November in an effort to purchase a new sofa and loveseat. Surprisingly, I was ignored completely during my first visit. None of the sales associates greeted me or even offered their assistance during my visit. Even more frustrating was that I couldn't get the attention of any associates after multiple attempts, so I left. The store wasn't very busy with customers during that visit but, I was shopping alone so I suspect that may be why I was ignored and wasn't considered a serious shopper. My female companion and I returned to the store as a couple the following week during Black Friday weekend because we still needed to purchase new furniture. During that second visit, we received more attention than we needed, and from multiple associates. Even though there were more customers during that second visit, I received a totally different response than during my first visit. Hmmm. We were greeted by Cameron Carr during the second visit and he offered to assist us during our search. We spent nearly three hours looking and test-driving the different seating choices, and Cameron would circle back periodically to check on our progress. We eventually narrowed down our choices and made a decision on a comfortable living room set and completed the sale with Cameron. Cameron was courteous, engaging, and made every effort to assist us, so this story ends on a positive note. The furniture hasn't been delivered yet, so I may include an update after delivery. Thanks for reading.
I bought a purple mattress,adjustable frame& headboard.. I loved Jodi Mckain my sales person!! The service was awesome..
Liz was very understanding, polite and accommodating. We knew we wanted a mattress that was firm but soft. She had helped us decide quickly and efficient!
Misael is very attentive and knowledgeable.
Friendly. Pleasant staff well informed .professional .good customer perfection Recommend 100. Very satisfied
Chris did an excellent job helping us
Barb are Ashley in Henrietta was AWESOME, very helpful and had everything done and prompt , thank you so muvh
Went to Ashley’s on Black Friday. Barbara was so helpful, she was able to find the table that was out of stock online and a different set of chairs I was looking for as well. She searched all over the showroom floor to help me find the table and chairs so I could see it in person but unfortunately it wasn’t on the floor anymore. She was knowledgeable, friendly and personable and I would recommend my family and friends to Ashley’s Furniture and send them to Barbara. She also has beautiful cats that we share photos with each other. Thank you for a hassle free experience, happy holidays.
Really amazing service. I always get what I’m looking for here and the customer service is second to none- I’ve been in the other stores but it’s just not the same so I head right back to Ashley
Purchased a nice new dining room set.
Robbie was very helpful in assisting me with a purchase, great customer service.
I don’t normally write reviews but after having such a great experience here I really wanted to let people know. If you’re looking for a great, unrushed, non pressured shopping experience, this is the place to go. I was greeted when I walked in and assisted by Chris who took the time to show me my many different options and really made sure I got exactly what I was looking for. I also loved that even though I wasn’t looking for financing when I went in, he informed me of a no interest financing deal so I was able to save my cash and pay off over a certain time with no interest. I was also really impressed that Chris knew the weight of the couch which helped me decide that I would much rather have delivered than do myself with a friend. I am very happy with my purchase and will certainly be doing more business here in the future and recommending to whoever will listen.
Ashley Furniture is awesome! The sales people are very helpful and don’t bother you. Our salesgirl was very knowledgeable and helped us get a great deal. Would definitely recommend Ashley Henrietta store.
The sales person was non pressure and very helpful
Great service. Chris D. was extremely helpful
Parsa was excellent in helping me create a order to be delivered while I am out of state over the phone! He helped me create financing through Ashley, which was very helpful! Very kind and patient man!
Taylor was great. Matched price. Free warranty. Txt system was cool.
I can't say enough about McKenna at Ashley Furniture. She responded quickly to my question about the sale going on for my Furniture. She took action quickly and kept me in the loop. She was so friendly and professional. My family will be shopping there again because of how she handled my questions about the order. Give her a raise! Best experience yet with Ashley!
My salesperson which was Mikeal which was very knowledgeable, pleasant and very patient with me and also helped me to choose the furniture I wanted I would loved for him to be my salesperson any day in the future.
Exceptional experience ! Cameron was a pleasure to work with. Friendly and knowledgeable!
Adam was a pleasure to work with! He went above and beyond while we were looking for our new couch.
Cameron was amazing from the moment we walked into Ashley. He personally walked us to each piece of furniture we were looking for. He was very knowledgeable. Enjoyed our experience. Thanks Cameron
Jody was amazing very honest and also intusiactic she was also very professional and helpful she went above and beyond to help me find what I was looking for and also with the process on obtaining financial support I will recommend this place to anyone especially Jody as their salesperson loved her.
Jody, the salesperson was not pressuring at all gave us all the time. We needed very helpful. Answered all our questions.
Our sales associate went out of her way to help us
Jodi is the best salesperson.
Amanda our salesperson was so very sweet and knowledgeable about what we were looking for and really went above and beyond to help us in our decision!!
Excellent customer service. Elizabeth worked with us to find what we wanted and was very patient. Would definitely recommend Ashley.
Friendly professional not pushy. Focused on my needs.
Our sales associate Jodi was very helpful in laying out the pieces needed to complete our family room. The selection and variety of inventory was extensive. Highly recommend!
I haven't shopped for furniture in a long time, and was very pleased with the salesman and the quick delivery schedule.
We recently bought a new mattress from Ashley in Henrietta. We were approached by Adam when we entered the store who directed us to the mattress section. Adam gave us plenty of time by ourselves to test the large selection of mattresses before coming back over to help us pick the right one. He was never pushy and was the exact kind of salesman that will bring us back for future purchases.
Amanda was amazing! Very friendly and thorough! Found me a great deal on what I needed. Thank you!
Sales man Cameron was awesome!! He was very patient in understanding our budget. To add one of the best shopping experience I've ever had.
Very happy with my purchase. And great customer service. Thanks Misael!
The service was excellent.
My experience was great and didn't have any issues. Taylor Storm was very helpful. I showed her what I was looking for and she showed me the couch that I wanted also checking out went with smoothly as well. I look forward to going back again
Misael was great, allowed us to shop around on our own until we were ready to ask questions!
From the min we walked through the doors we were impressed and greeted and pointed in the right direction for what we were looking for. The store manager welcomed us also and suggested our sales person Taylor, who was VERY helpful in finding the piece of furniture we were looking for. We were able to make the sale via texting and a phone call to complete the purchase without having to drive back 35mins the next day. I highly suggest Taylor Storm as your salesperson when looking for a piece of furniture!
Very excited to be getting a new couch & table. Barbara was very helpful making sure we found what we were looking for and making the process quick and simple. We will be back next time we need new furniture.
Great experience and customer service
We ordered a reclining couch and chair in May. There has been nothing but problems with this Textline recliner. The store keeps trying to fix or replace the non working parts and sections but every time there is an issue. We ordered in May and it’s Oct 31. Shop elsewhere.
Absolutely amazing customer service and place
I went in with a good idea of what I wanted. Barbara was very pleasant to work with. Thank you!
Great service and an awesome buying experience. Made it super easy for me. Would recommend to anyone looking for furniture!
That’s twice now they have come through with solutions nobody else had.
My son purchased a sectional sofa at the end of June 2024. In order to get a 60 month no interest financing, he was told that that a mattress, 2 bed pillows , and a ser of sheets would need to also be purchased. Immediately his first bill was not correct. So he called Ashley and they asked him to come back in to sign some form, which he did. 2nd bill comes in, still incorrect and then he gets a letter from TD Bank that his payment is overdue, etc. Calls both TD Bank and the Ashley store. Once again he is asked to come back to Ashley and sign another paper that would then be sent to TD Bank again. Next bill he gets in October is still incorrect and gets another letter from TD Bank about overdue payments. He calls TD Bank and they are even confused about his bill and what he should be paying. Calling Ashley store again tomorrow and if this is not handled correctly, we will be filing a complaint with NYS. Unbelievable how much of a mess this is!
Mr. Smiley was an incredible help and was a huge reason why we ultimately decided to purchase THREE couches with him!
Met by Taylor at the door. She was helpful and friendly, and even took the time to find out a few details about a possible out of town purchase. Selection and staging of furniture was good. Wished for the bedroom set we liked to be available in person, but other than that, a great experience. And Taylor was an ideal salesperson, accessible but not pushy.
Ashley was very knowledgeable and helpful with the selection process. She did everything to ensure I got the couch I wanted and I love it!!!
Misael was wonderful!! Thanks for the service
Barbara was so helpful! I am looking forward to receiving my furniture!
Amanda was great!
Adam was great today. He helped us find the right couch, for the right price, and perfect color!
I had very good experience with Barbara. She answered all of my questions and gave me time to look around before I made my decision. She also found the lowest price possible.
Misael Lebron was our sales person who waited on us when we went to look at mattresses at Ashley Furniture. He was wonderful! He let us look and try out all the mattress and just kind of hung by in case we had any questions. He was really easy to work with and we are very happy with our mattress!!!!
Excellent hospitality! Misael was one of the best salesman I’ve dealt with !
Barbara was amazing and made it super easy to find what we were looking for and got us a great deal
I would like to share my good experience with Barb. She welcomed my wife and I, she afforded us time to browse the floor. Once we seeked her out, to ask her a few questions. She was very knowledgeable, kind and she has really great people skills. So we would like to say thank you. Additionally, Barb's a great asset to Ashley's.
Wonderful experience picking out some furniture, with the help of Liz.
Adam did an amazing job guiding is through the process of finding a furniture set
I bought a beautiful table that came with three chairs. I picked the merchandise up over two weeks ago. I just received a call today to inform me that one of my chairs is still there. They had taken it out of the box and assembled it because the box was damaged. I don't know whether to be happy or angry. Happy because they alerted me that I have a chair missing (I haven't opened the boxes yet. They are labeled 2 out of 2) or angry because they didn't tell me during the scheduled pickup there is an additional box. If the box was damaged, was the chair damaged also? I'm hoping not.
We had an AMAZING experience with a Salesperson named Misael LeBron. He was one of the most helpful people we have ever experienced in sales. He was polite and efficient and went above and beyond. Thank you for all your help Misael.
Taylor gave us prompt courteous service. She is a tribute to the staff at Ashley.
The sale Associate taylor, was very helpful and friendly.We'll always go back and ask for taylor in the future
Dan Roberts was my sales associate and he was amazing!
My boyfriend and I had an amazing experience here. We were helped by Robbie to find a king bed and mattress. Not overbearing like you experience with a lot of salespeople, just helpful! The only thing that took long was the fact we couldn’t decide between products. We left very happy customers with exactly what we came in for!
Our sales person Barb gave us room to look around and once we narrowed down our selection she was very helpful showing us quality points on the set we purchased as well as financial options. She was very respectful and professional.
Customer service from General manager was outstanding
I am so sad and angry with the Ashley store protection plan! I purchased a marble table set from Ashley two years ago. I saw a crack on ona of the leg, I called the store hundreds of times, they redialed us to the customer service and still waiting to hear back from them to solve this problem! I spent two months and now the leg completely broken and my dining room is a mess! I left tons of messages, nobody cared about us! And I am still paying monthly payments! I have small kids at home and this is a huge security issue! What a shame! No solution!
Misael was a ROCKSTAR!!! absolutely love his energy and positivity. He worked hard to help me find the correct mattress and to explain everything to me when we were checking out!! definitely Five Star Customer Service !!!
Just purchased new dining table and chairs. Our salesperson was wonderful. Veryhappy ! 😃. Delivery was great great job!!!👏
Great selection, friendly and informative salesman (Robby) and great price
Probably the best furniture shopping experience I have ever had. Cameron Carr helped me to find the perfect mattress! Unlike other sales employees I worked with elsewhere in my shopping process, he was so genuine and patient! Finding the right mattress was so important to me and Cameron made my choice to go through Ashley an easy one! Great selection and quality of mattresses, even better customer service!
Cameron was great! He listened I told him I needed to furnish two bedrooms and I was on a budget. He listened which was very important to me, I had a strict budget he understood that. We came up with a budget for me
Very friendly, very helpful , helped us decide when we couldn’t make a decision . Everytime we need furniture we always go to Ashley! Parsa was the best !
Cameron Carr is a wonderful sales associate!! He is very professional, extremely kind, and a true pleasure to work with!! I highly recommend him and Ashley Furniture!!
Misael was awesome !!
Parsa was very professional and helpful to choose out dinning set. He explained everything in detail about the product and gave us complete information regarding our options. Thanks a lot. Dr. Asif Khan
Robbie did a great job helping us find a few pieces of furniture. He offered suggestions and options without being intrusive or hovering. It was a pleasant and easy experience.
Our salesperson was great. She asked if we were looking for something special and we told her. She said please let me know if you need help. When we found what we wanted we went back to her. She asked if the item was available and when it could be delivered in no time. We really liked her and I would go back to Ashleys because of our experience
Liz takes the time to explain purchase options. She knows the products that are available and gives the customer time to browse.
Barbara was great and super helpful and was able to get us in and out quickly. 10/10 recommend.
Positive experience with Zack. Ended up purchasing a new sectional
Barbara was absolutely AMAZING at Henrietta Ashley Furniture. She was so attentive and got us everything we needed at an amazing price for our first home. We are so blessed we chose Ashley and were treated and helped by such an amazing employee to make the experience of furnishing our first home affordable and exciting!
I brought my mom into Ashley to look at kitchen sets. They had a great variety and we found the perfect set, Thanks to our salesperson, Jodi McCain. She was amazing to work with and made the transaction a real pleasure. My mom was treated like a queen! Very happy with our experience there.
Had a great experience working with Lisa G! She was so kind and knowledgeable and helped me find the perfect couch for my new apartment. She answered all of my questions, helped me measure each option, and made sure the couch I picked would be delivered on my preferred date. Thank you Lisa!
Great experience with Parsa Smiley. He made the purchase super easy.
definitely got the best experience ever from zach and miseal , zach helped me find out what suited me best and also gave me the best options and miseal gave outstanding customer service definitely coming here for all my furniture needs!
Nice! Gave us room to look around without hounding us.
We had a very nice gentlemen take care of my daughter and I.
Misael made the process of selecting and purchasing furniture quick and easy. We appreciated him getting us the best price.
Misael helped my husband and I while we were shopping for a new couch! He was friendly and really helped us get a great deal on our couch! He awnsered all our questions, even if we already asked the same question, and walked us through the whole buying process! Thanks for making our experince a great one!
Very good assistance and good prices
Great customer service
Not the best experience at all, it started out great. We walk in and we're greeted by a nice gentleman that asked what we were looking for. We told him twin beds bud cheaper ones and our budget was around $500 since it's going in a guest room. We look at the few there and the beds were under budget, but when adding a frame and box spring they were way over. We asked about a metal frame instead of a wooden frame twice. He completely ignored that and tried to get us to say yes to over $700 bill. After asking again about the metal frame he just said "I don't know". He tried to make us say yes still by offering a 50% off for the box spring but only if we get the wooden frame. We were completely shocked by this and just walked out. Went over to Raymore and Flannigan's found everything there that fit out budget perfectly without getting hustled. Don't waste your time here!
My girlfriend and I were helped by Alex at the Ashley Furniture in Henrietta. I would say Alex was the best sales person I have ever worked with. He explained a lot of things in the beginning but than let us go explore by ourselves. He did not feel like he was pressuring us, or trying to drill a couch down our throat. He than helped us get a couch close to our budget and we thank him very much for that. I would recommend going here too all my friends and family.
Salesman is very nice and honest and help us a lot to choose the right furniture for us
Gotta love blatant racism in 2024. This past Saturday my mom and I went into this store to look for a sofa for her den. When we walked in there were about 5 sales associates talking amongst themselves not helping customers. No one greeted us tried to help us or anything. After about 2 minutes a white family comes in and they are greeted by the sales associates and one of them immediately comes over to assist them. Meanwhile still no one has acknowledged us. I asked the question "Whats the difference between us and them?", turned around and left. I will never shop here again. We found what we needed at another store who was glad to help us.
Glenn was great, he worked to get me exactly what I wanted. He ensured I got the price I seen online. Ismael assisted in ensuring that the transaction went just as smoothly. Excellent job done by both.
Friendly service. Worked with me to get the best price for my furniture choices.
Robbie was great to work with
I had an excellent experience shopping at the Henrietta Ashley location. Cameron was friendly, knowledgeable and answered all my questions and wasn't pushy which was a nice change from other furniture stores I visited. I highly recommend Cameron for all your furniture needs.
Do not shop here. The sales associate was quite dishonest in telling me that I could return something if it “didn’t work out”. Purchased a reclining sofa for over $1500. The color was not as depicted, which I could’ve lived with. But the quality is poor, the unit is unstable, and it’s literally painful to sit on. Inquired about returning and was told I had to give it time to “break in”, but to keep the receipt. I gave it time, only to be told by another associate named Karah that they don’t accept returns once an item has been accepted for delivery in the home- which was absolutely not the info I was given. I didn’t even want the $$ back, I just wanted to exchange it for something else. But dishonest sales people and poor quality items don’t work for me. I will never give this place my business again. They also removed my genuinely honest review from their website, which is also indicative of their dishonest business model and poor customer service. Save your money and go elsewhere.
I was more than pleased with my experience with my Ashley Experience on 8/10/24. Not only was the customer service impeccable, I learned more about my purchase than when I originally purchased my mattress. We never felt pressured or that we were getting a selling spiel!! Not only was the associate courteous, he was personable. He was training a young man and that was my suggestion to him, be personable & knowledgeable about your sale not just the basics!! Fantastic experience
Misael was great to work with. He stayed after closing to help us finish our purchase. Definitely recommend him if you’re looking to purchase furniture.
Best customer service in town. We have purchased furniture multiple times and Jodi has ALWAYS done right by us. Highly recommend her.
Worked with Parsa and he was able to help us get exactly what we wanted. Looking forward to purchasing furniture here in the future!
My sales girl, Taylor was awesome!! She was very patient and helpful.
Salesman really helpful. I bought almost all my furniture here.
My girlfriend and I highly recommend Jodi, she is outstanding at what she does and was incredibly helpful through the entire process. We were stressed for months, my girlfriend and I knew that we wanted high quality and got it thank you!
It was great working with Liz, she was very professional in assisting us with our purchase.
Taylor was awesome to work with. Very accommodating, friendly and helpful
Mike Barnes was an amazing help. And he gave my wife and I space when we needed it to discuss what couch would be best for us. To us, that’s huge; No high pressure and at the same time knowledgeable and helpful. He even made the transaction part easy and quick. Ashley should be proud of how our experience went down yesterday.
Jodi was great. We found a good chair for my son on clearance in store. We will be back for our next purchase.
Cameron was very helpful and made my purchase easy. I will be buying more furniture from this store in the future.
Lisa Giambra was great and very personable to myself and my son. We plan on coming back in the near future for some other upgrades.
Parsa was awesome and extremely helpful!
Jody and Robby who assisted me at Ashley were fantastic- super helpful and nice, plus patient with certain family members ;) Great selection and prices, and spacious, attractive showroom.
Jody was amazing!!! She wasn’t a typical pushy salesperson. She told us about their promotions and warned us to ignore the price tags then sent us on our way. She didn’t hover yet was available for any questions we had. Then once we decided she made sure the purchasing process was quick and painless. I seriously recommend asking for her if you go in there knowing you’ll be buying something because she gave us an amazing discount! I love the couches my husband and I bought and we will be going back for the chair and ottoman! They’re so soft and comfortable!
Love Ashley. I’ve bought three couch sets with Jodi McKain. She’s kind and amazing. Will buy all my future furniture from Ashley.
No pressures sales, get customer service, and answered my questions
Misael LeBron was an awesome salesperson! He was very helpful with options and pricing and gave us space to talk. I would buy from him again, he made the process so easy!
We bought a living room couch and loveseat. Our sales person Cameron was extremely polite, and very informative. He went out of way to help meet my needs. Excellent experience!
My experience with Mike Barnes from Ashley Home Furniture was the best! My purchase process was easy with Mike’s assistance. He was very helpful and responsive. He reached out to keep me posted with order status and ETA of delivery. Continue the best service Mike. Thank you!
Lisa was extremely knowledgeable and helpful. Pleasure working with her.
Haven't visited the store but I ordered over the phone and Alex Forrest was very helpful, patient and friendly. He contacted the distributor and managed to find the sleeper in stock so I can get it anytime I want. I would definitely work with Alex again on my next purchase.
One of the best shopping experiences we've ever had. Glen is possibly the best salesman we've ever dealt with!
Sales person was knowledgeable and we feel like we we got a great price and service.
We went to this store looking for some help because my brother just moved to Rochester. Barbara left such a good impression that when we came back, we asked for her. Sadly she was with other clients, Although the wait time was longer than anticipated, the exceptional quality of care more than compensated for it. She exhibited friendliness, expertise, and ensured my comfort throughout the entire visit. I will for sure come back and wait as long as needed for here again.
Knowledgeable sales person. Friendly! Fair price!!
Mike B. was extremely helpful and made the ordering process go easy and smooth. He is excellent with customer service.
I had a really GREAT experience at Ashley in Henrietta. I stopped at a couple of other stores before I went to Ashley, I was feeling pretty discouraged about the experience I was having trying to buy new furniture at a good price. So I went in was immediately greeted by Mike B. He was the only salesman that day that took the time to walk me around the store told me about sales going on and financing options. I went back with my partner the next day and we bought a few items and had a great time with Mike and had a few laughs. He’s a very good salesman and extremely friendly. We will definitely be back! Thanks Mike!!
Parsa was very helpful in finding us a bedroom set and sectional couch. Highly recommend.
Mike was great!! No pressure, answered all our questions, and took great care of us. We will be going back!
1 worked Mike and he was great and he was helpful. I look forward to working with him in the future
Our salesperson Taylor was great She was patient and took the time needed to find the right loveseat. The showroom is awesome - perfectly laid out and so much product to choose from. If you are looking for furniture you really need to visit the Ashley store on Henrietta.
The staff were pleasant, professional, and courteous. They were knowledgable about their products and services. They were accommodating, allowing you time to make decisions with out pressuring. It was an enjoyable experience. Would definitely go there again.
Glen was wonderful. Got use to exactly what we were looking for.
Great buying experience with a very knowledgeable salesperson named Glen. Great job Glen!
Robbie was very accommodating, polite, and helpful. He was great to work with!
Glen was so helpful and patient with me during my experience with Ashley’s furniture. I would highly recommend them.
I have to give more than five stars. I have to give 10 stars. I’ve been working with Barbara at Ashley in Henrietta and I must admit I’ve been driving her crazy. . Finally made the purchase for my daughter’s bedroom set. She is so great to work, with very sweet, very kind and very patient. She gave me as much time as I needed to figure things out, never pushy and always willing to help me .10 stars to you, Barbara
We had a great experience looking for a new couch at Ashley! Soooo many choices! Parsa greeted us when we came in and pointed us in the right direction. He allowed us to look by ourselves for awhile which I really appreciated. When we were ready, Parsa answered all my questions with absolutely no pressure to buy anything. We ended up getting a great deal on a sectional, chair, and ottoman! Parsa made the check out process fast and easy. Will definitely shop at Ashley again!
Mohamed was very helpful, patient, and knowledgeable. He didn’t pressure or rush us. It was an extremely good experience and outcome!!
Cameron was incredibly helpful and so appreciative of the business. Can’t wait for my new dresser to arrive :)
Misael was very helpful and professional..very happy
The sales team was friendly and helpful. The furniture that would have been my choice at regular price was on sale for nearly half off. Delivery was supposed to be 2 weeks, but they were able to deliver a week early, on my birthday! Just a great overall experience.
Racial profiling is never a good look. Thanks Alex!
Mohammed was wonderful! He was professional, funny, easy to talk to & very knowledgeable about each product I asked him about. He also wasn’t pushy or “salesy”. When I said I wanted to look around he let me & came back when he saw I needed help. I really appreciate that when shopping b/c some sales ppl can be so annoying. Also, I’m soooo excited about how quick the delivery will be. I made my purchase on Wednesday & it’s being delivered by Tuesday. They will also remove the old mattress. Only caution is that there are tons of birds, feathers, and bird poop at a neighboring store. I suggest you park closer to the Wegmans side to avoid bird droppings on your car. Oh, Mohammed asked a supervisor (I think her name was Ashley or Rachel) a very good & reasonable question, but she was rude, condescending, seemed annoyed to help. She was helpful, but easily unlikeable.
Barbara was very nice and helpful. She didn't follow us around and let us look. She was there for questions when we were ready and we appreciated that.
I've bought lots of furniture from Ashley and have never been disappointed. Service is great. My sales associate took a lot of time with us. Would definitely recommend. I believe her name is Lisa.
Misael was incredibly helpful, professional and friendly!
Mohammad was great, super helpful, stayed past closing time to help us pick out a couch. Will be back!
I didn't expect great costume service
The sales person had me in and out and I got what I wanted!!
Misael was so friendly & helpful! We knew what we wanted going in but he was wonderful as far as questions and transparency!
Had a great experience, Adam Vieira helped us out with a price match and faster delivery then buying the same power loveseat online. Thank yoy.
The service was great thanks Lisa. 😊
Went in looking for a cheap chair. We walked out with a great cheap chair
Mike was awesome! Thank you
Mike Barnes was great! We would recommend him to anyone
Zack was very helpful and friendly and helped us pick a couch for our first home!
Great service and super nice!!
Just bought a very comfortable recliner at a very good price. I am excited that it will be delivered even sooner. The manager and the salesperson were wonderful to work with.
Great experience. Got the couch I wanted and a really quick delivery.
Great salesman!! Michael Barnes was not pushy, very informative and helpful!
My salesman, Parsa, was very knowledgeable about the purchase I made. He clearly wanted the sale and was patient and good natured with all the questions that I had. I never felt pressured to buy, and appreciated Parsa staying in contact while I comparative shopped. Hands down, I had the best experience with Ashley Furniture and would highly recommend them, especially Parsa. Thank you Ashley Furniture for a very pleasant shopping and purchasing experience. Will definately be back.
Worked with Trevis he explained everything to us and made our decision easy.
Safe Ways Homes of Greater Rochester wants to thank Misael LeBron and Ashley Furniture for excellent customer service and helping us to bring comfort and safety to women and children of Greater Rochester Area.
Mike is so nice, very helpful and answered all our questions and assisted us in purchasing new living room furniture. Great furniture and customer service
The general manager greeted us when we came in and was very friendly. We had Parsa Smiley as our salesperson and he was very friendly and knowledgeable about the one particular furniture we were looking at.
Costumer service is amazing there. Misael work with us and understand what we wanted and help us a lot
Had a great experience with Trevis! He was a very knowledgable salesman that knew how to balance giving us space to try out couches with interacting with us to answer our questions.
Trevis was very helpful and pleasant. With associates like Trevis...I will be back
I would just like to say that Cameron Carr went above and beyond to help me find the perfect couch!! He is truly an asset to Ashley Furniture and he's one hell of a salesman!! Thank you so much Cameron and when I need anything else furniture wise I'm coming right back to you!! I give him 10/10 stars!!
Had a beautiful experience. Needed a sofa bed and rug and got a great deal during the memorial sale. The rep was helpful and made it easier to find something I had confidence in.
Wanted a quick trip to buy a guest room mattress. Robbie made it quick and pleasurable! Thanks for not trying to upsell us, Robbie. Thanks Ashley. Deni Long
Lisa was great and I received good deal!
I had a great experience at Ashley Furniture Store.
Sales associate was really helpful and also pleasant. Easy to do business with today. I can't wait to get my new Mattress. I tried out so many possibilities, I believe I will be happy.
We went to Ashley's furniture and was greeted by Lisa Giambra. This lady was so very helpful. She helped match our furniture and rug. This store is huge and has crazy selections. Ask for Lisa, if you ever go to Ashley's for furniture.
My experience was extremely positive. Liz helped my wife and I. My wife was very happy. We are very happy.
I had been shopping for a love seat sofa for a while now. As I entered the store, was warmly greeted by Lisa. Informed her of my desire and presented me with a quick overview where to locate my interest and informed me of her checking in with me as I browse. Lisa circled around to my location a while later with any questions and we did engage. I did view a few items, asked a few questions and moved forward, continuing our conversation. Lisa alerted me to a very attractive camel leather sofa. She was perceptive to my taste and flavor. It was very attractive, comfortable and would certainly compliment my den. The purchase was made and presently awaiting delivery. It was a great experience with many options for choice. I favored Ashley due to the fact of the positive experiences of a family member, one being customer service. Whenever confronted with an issue, it was scheduled, arrived in a timely manner and resolved quickly.
Our experience at Ashley Henrietta today was fantastic. We shopped around at multiple locations looking for a bedroom set and mattress, and none could beat the quality and value at Ashley. In addition, our sales rep Cameron was knowledgeable and extremely helpful in finding exactly what we needed. He dealt with our terrible senses of humor and was able to swing some deals, which was much appreciated. 5 stars!
Easy friendly transaction
Barb was wonderful. We went in looking for livingroom furniture..she let us take our time and answered all the questions we had. She even sent me an email congratulating me on my recent retirement..which means she also listened to our conversation and paid attention..Thank you Barb!!
Barb is amazing. I can always count on her to help me make the best purchase. I have bought living room and bedroom furniture and I am happy with my purchases.
The young salesman was informative. Ended up getting a new bed. We can't wait to try it out
Alex went above and beyond to help me make the right selections.
Our sales rep was very helpful in helping us make our decision
Great customer service by Jodi McKain
Barbara found me a great deal!
I think that the sales associate that helped me, Cameron, was perfect! He understood what I was looking for and was very caring in his suggestion, without being pushy! After walking around the store twice, I purchased the item that Cameron suggested! I'm so glad I had his help!
Trevis came and helped us immediately. Answered all of our questions. Very good experience, will definitely go back
Lisa Giambra was so wonderful to work with. She was patient, answered more questions that we didn’t even realize we had, made sure we were satisfied with our purchase and our experience. We will be back! Thank you for a wonderful experience!
Misael greeted us at the door, pointed us in the right direction and allowed us the space to explore on our own. After finding exactly what we were looking for, he was willing to work with us on price and delivery options. We loved the quality and will recommend Ashley to anyone looking for quality furniture.
Barbara was a great help!! She found SO many deals and I saved so much money!
Great customer service- good pricing!
Trevis was a great help! So friendly and informative! The store also had a lot of lovely furniture and we got some nice end tables on clearance.
Awesome service from Mike! Made no-pressure purchase and delivery a breeze.
Alex was very helpful and very knowledgeable and gave us a great price! Will definitely recommend this place over all the other furniture stores
Had a great experience shopping for our new couch! Great and friendly service.
Travis was a great guy and the perfect salesmen for my temper-pedic pillows !
Good price and service
Barbara and Mike were very helpful. Whole store was very welcoming and not pushy. A pleasure to buy our sofa from Ashley. Great associates!!
Barbara was wonderful! We are so happy with our new sofa!
Jodi helped us select a new recliner and did a wonderful job! We will be back for sure!
Very nice group of people to work with. No hard sell and surprise, we happened into a sale. Very happy!
Adam Viera was awesome, pleasant went above and beyond to work an amazing deal for me!!!!!
Lisa was great to work with and made the purchase process seamless.
We were welcomed as soon as we walked in! Jodi Mckain was so pleasant and helpful in helping us find our perfect fit! We would highly recommend this furniture store!!!
Was greeted at the door ,very friendly helpful would recommend
Upon entering the store Mr.Car was very inviting and did not “hound” us to make a decision on the items we were looking at. When he did approach us he made the interaction comfortable and pleasant. He explained all details of the item to us and upon checkout he reviewed what we ordered to ensure the price matched what we wanted.
We really like them
Our salesperson, Adam, was very helpful today. We found just what we needed.
Barbara was great!
Working with Barbara was a great experience! She was attentive, extremely kind, answered all of our questions, and made sure we got the BEST deal. She deserves a raise!
Robbie was super helpful and informative. Quick and easy transaction!
Awesome customer service!! Parsa was a joy to work with!
We just closed on a property and needed to furnish ASAP. Ashley Store had all we needed at great prices. Also with great quality furnitures.The representative was fast and proactive and we were able to get everything done within a short time frame. This 5 stars well deserved 👏🏾
Mohammed was great. He gave us space to look around, helped find the sizes we needed and was ready when we needed him. Excellent customer service.
Parsa is an amazing salesman! He helped us find the perfect couch, ottoman, living room chair, king size mattress, bedframe and pillows. He helped direct us to choose the best products for our family. If you are looking for new furniture, head to Ashley Furniture and ask for Parsa!
Wonderful experience thanks to Misael Lebron! Great salesman! Very knowledgeable, patient, and kind ! Made our experience stress free and easy! I highly recommend Ashley’s furniture!
Parsa was very helpful and fun to work with!! Spent a little more than planned but I am sure I will be very happy!!
Misael was very courteous and patient and I left feeling 100% satisfied after bad experiences with other salesmen I would recommend friends and family in the future..
Alex is an amazing manager! Dude deserves a raise! He was super helpful with me trying to find the right living room set. Thank you Alex!!
Alex was very helpful in helping us find the perfect fit for our first home. He was very knowledgeable on the differences between couch sets and asked us what we would change about each to try and navigate exactly what we wanted. Overall very happy with our purchase and experience at Ashley Furniture!
Dan was great and helpful, he worked with us with pricing and we were able to leave with a sofa and love seat that was affordable and in our budget. Thank you!
Trevis was an absolute pleasure to work with. Very professional and knowledgeable. Great job!!
Trevis was so friendly and helpful.
Shopped for the first time at Ashley Furniture today. Found the perfect couch at the perfect price. Mike the sales man was great! No pressure sales just like I like it…
The salesperson was very knowledgeable and patient.
The actual purchase of our items went good. Never heard from anybody before the actual delivery day that they gave so we called and our items weren't in but they never told us so now we have wasted vacation days and we disassembled my daughter's bedroom furniture and removed it now she has nothing for another 10 days almost....not happy!
The sales associate was patient and professional. He explained everything in great detail to ensure we understood the process of the program.
Very good experience-manager was very helpful. Enjoyed the personal attention and ease of making the purchase of the two end tables for our couch.
There was no pressure by sales people as I shopped but when I made my decision and needed more information everyone was very helpful and polite. I would shop here again for All my furniture needs.
Rob, the salesman, was extremely Helpful, and patient with me on what I was looking for in a Bedroom set. Thank you Rob for all your 🙂
Couch broke the day after delivery and kara in corporate can't tell me when a new couch could get here. Our other option is could wait over a month for someone to fix our broken couch. Bad customer service and cheap furniture should have went to LAZBOY HOME FURNISHINGS we wouldn't have a broken couch rn
Great experience, will be back. Thank you.
I purchased a new sectional sofa at the Henrietta store, awaiting arrival in 3 weeks. Sales associate Simon was extremely helpful, professional, patient and knowledgeable.
The gentleman who Google won't except his name. (Misael) greeted me and my aide at the door. He was very polite and helpful. I wish I could have afforded the mattress That worked for me, being I am in a wheelchair. But I couldn't, so he showed me several others. He stayed with me until we were finished. You have a great find, when he wasn't afraid to help someone who is handicap. Thank you
Barb was extremely helpful and very pleasant to work with. Looking forward to seeing our new furniture in our home.
Lisa was a great sales woman. I would go to Ashley again. A great experience.
I was looking for a power lift recliner. My sales person was Michael Barnes. He was super to work with. Mike was helpful, friendly, knowledgeable and very patient while I was deciding on my purchase. I would highly recommend Mike and this store!
It was the most delightful shopping experience I've ever had. Our salesman was courteous, knowledgeable and fun to work with. I left happy and with purchases within my budget.
Salesmen was knowledgeable and customer friendly .
Jeff Goff was wonderful to work with. He helped me find a bedroom set and mattress. I will be going back to him for living room advice. Thanks Jeff!
Peter Goff was great, straight forward, wasn't trying to sell me anything extra, super easy to deal with. Will be back and to deal with Peter.
Amazing experience, start to finish!! Mo and his support staff were all terrific and walked us through the process.l with ease and assurance.
Misael was very helpful when my wife and I were picking out a sectional. He was very thorough and made sure that everything was exactly as we wanted it. Definitely will be coming back to Ashley anytime we need furniture in the future!
Great experience, highly recommend! Answered all my questions and were not pushy. Will be going back. Parsa was very knowledgeable and friendly!
Very nice sales people and totally no pressure. Beautiful furniture and great prices. I bought a gorgeous sofa - the photo doesn’t do it justice.
Great experience! Salesman was very knowledgeable and friendly! Hopefully the delivery experience is equally as good!
Friendly help full and got me great deals
Dan Roberts was amazing! The best experience I have ever had purchasing furniture and I have purchased a lot at many places including all the high-end stores. Dan is a rock star!!
Peter was great! Patient, informative and helpful with no pressure. Great experience.
was amazing the guy was excellent costumer service
Parsa was very helpful in our experience at Ashley. He was able to add some more insight into the Brinxton bedroom set we were interested in from some research online. He was very clear in explaining the price breakdown and when to expect delivery. Would definitely recommend shopping at Ashley Furniture in Henrietta!
Always a great experience with this company and location. Their team is very helpful and knowledgeable. Peter G. Is who I worked with and he was fantastic. Definitely a repeat customer.
Great customer service. The sales rep asked if I needed help and then left me alone and said just contact him if I did! Loved that. When I did ask for help, Simon was friendly, efficient and very helpful. I will make sure to ask for him when I return.
Great personal client service
Alex was WONDERFUL!!!! Soo knowledgeable and made the transaction so easy for us. Not your normal salesman. Alex gave us all the space we needed while we made our decision and I would ABSOLUTELY recommend him! So happy!!
We were shopping for a sofabed. Popped into Ashley and found a good selection, though most of the floor models were the sofa version, not the sleeper. Nevertheless, there were several different styles, with a good variety of fabrics available. We homed in on one that met our needs (style, price, and delivery date) and bought it on the spot. Great salesperson (Barb), no pressure, no hassle, very nice to deal with. This was our first sales experience at Ashley, and it was excellent.
Miseal was FANTASTIC! He spent a lot of time with us, to listen to our needs. We can't wait to have our new bed delivered. We would highly recommend working with him at Ashley.
Parsa was very compentent. He knew the store well. He made it easy for me to buy two chairs
Peter was amazing to work with! So patient and showed me all the best options!
Michael was very knowledgeable, good customer service, and very attentative
The staff at the Ashley Store are wonderful, Barbara went above and beyond for me... I will definitely be shopping there again!! I can't wait to get my brand new Dining room table!! 😊😇 Thanks again Barbara!! 😎🙂 I highly recommend The Ashley Store for your Home needs... 💯❤️
Great customer service from Alex! He was a pleasure to deal with
We worked with Barbara to get our daughter a new bed. She was incredibly friendly and easy to work with. She listened to our wants and gave great recommendations based on our thoughts.
Liz was great!
Great customer service…
Misael Was an excellent sale person. Very helpful and patient!
Helpful staff and always a great experience!
I knew what I wanted, showed them a picture and was led right to the item! The only downside is waiting 4 weeks for delivery.
We had such a great experience with Alex when buying our furniture. He was helpful, knowledgeable, and not “pushy”. He made it a seamless experience. We will be coming back to get our bedroom furniture!
Associate was very knowledgeable.
Trevis was great! He gave us our space to look for what we wanted and then quickly assisted us when we were ready.
Very professional and made purchasing my first bedroom set extremely easy. Great service and overall attitude.
A+ service ask for Misael he will definitely take good care of you :)
Selection was great. The salesman were not pushing whatsoever. Robbie at the Henrietta store was great when it came time for advice, and his input on the products overall great experience.
My whole house is Ashley it is my furniture place as long as they have been here. I have never had a problem with anything I have purchased.
I recently had the pleasure of being helped by a gentleman named Michael. Mike truly was a gem. Throughout our interaction Mike stayed calm even though I was not completely sure on what I wanted. He stayed level headed and his tone was confident. His tone never showed any ounce of displeasure and he made sure I had the product I was looking for and made sure it was to my exact specifications. If you ever go to this store or call for questions please ask for Mike. I can guarantee a pleasant experience.
What a great experience! Sales person was so helpful but allowed us time to look. Overall great experience at this store.
Dan, is the absolute best. Sold us a table, and now a mattress.
Liz helped us - she was amazing. From start to finish she didn’t hover. She gave us an amazing price and worked with us with every detail of financing and down payments. Delivery. Everything. She was born for this job - 100% would come here again
Misael LeBron was great! He was very informative and very helpful. He didn’t rush us and was not pushy. Definitely recommend!
Quality service and great selection. They even price matched to their website prices. I would recommend a visit to there. We have not received our furniture yet, but we are looking forward to it!!
Peter was so helpful, so funny, and made the experience so easy and fun! Thank you Peter for being so Awesome!
Alex and Robbie have been so helpful helping us pick out our new furniture. I look forward to going to Ashley because I know what great customer service they have here
Friendly salesperson, very helpful. Highly recommended!
Mr. Lebron was very helpful and professional! He took care of my problems and reassured me to reach out if needed! Definitely will be back in business with them soon!
Mike was very friendly, kind, and incredibly patient as we were deciding between items. He offered product information that helped us with our decision, and overall made this experience a positive one!
Salesman was great.
Great customer service. Very pleased.
Barbara was wonderful to work with!
(Translated by Google) It was a wonderful experience (Original) Fue una experiencia muy bonita
Barbara was fantastic to work with along with being very knowledgeable.
Lisa was very friendly and did a great job working for me finding the best cost! Thank you.
Robbie was really helpful knowledgeable about the product. He really made my wife happy today with the recliner she purchased
Peter was awesome to work with! Very happy with the customer service !
I was very pleasedwith Ashley's customer service. Jody was very knowledgeable & answered all my questions/ concerns.
Peter was great and fun to work with.
Jodi was outstanding from start to finish!!!
Peter was great! He was helpful and new is products and inventory. All while giving us a great bundled price.
Mussel lebron was amazing!! He was attentive to my needs and he listened to me and helped thoroughly! Not many like him in this industry
Pete took care of us today while shopping for a new mattress. We appreciated his patience as we did not know exactly what we wanted. He took the time to show us many different options which helped us realize what we actually wanted. He was very chill, and was not at all pushy like salesmen can tend to be. Pete is great and we would like to work with him again in the future.
Great friendly service (Trevis) and reasonable prices for a great piece of furniture. Highly recommended!
I heard about a bankruptcy sale going on at Ruby Gordon’s and HUGE WARNING: DO NOT GO‼️ I hear they’re not giving customers their purchases. I left there and went to Ashley’s and OMG! The same sofa set I was trying to buy from the bankrupt company was around $700+ less. I received help from Mike. He made me feel comfortable. He spoke with logic and common sense. He had a really caring way about him. I was appreciative to have found a furniture store I feel I could trust with my personal information and the quality of my purchase. I told Mike what I was looking for and it took no time. The cost sent shock waves thru me. The whole staff was extremely professional and welcoming. There’s a sales rep there named Trevis. Tall young black man who dressed so sharp and greeted everyone with a smile as they walked in. His dreads were neatly placed like the well priced furniture on the floor. Impressed didn’t even begin to describe my experience in that store. Misael was another rep from that store. Handsome and sharp. They don’t play about their customers. Very attentive, attractive and will go out their way to please you. I will purchase more items from this location and will definitely recommend them to family and friends. Thank you so much Ashley’s. Your Henrietta store’s the absolute best in furnishings and customer service. ❤️🔥 Easy 5 stars.
Liz was AMAZING. She was so knowledgeable and helped us understand our options with us moving out of state. She really cared about our financial concerns, was VERY patient with us, and made sure we felt comfortable in our decision. Would absolutely recommend her services to anyone and will be passing her business card along. Thanks liz!
Parsa was a truly wonderful salesperson! Helpful, knowledgeable & informative but not pushy! He was a very nice young gentleman!
It was my first time buying something in the store, Barbara she’s really helpful and friendly and help me decide a good dresser for my room.
I walked to Ashley today,and Barbara helped me,that was a great day,she has a lot experience,she knows what she doing.
Misael LeBron took great care of us! He was very friendly and extremely helpful with trying to help us pick out exactly what we needed, he didn’t rush us to purchase anything and made sure we left happy customers!
Bought two recliners, tables and huge sectional in April of 22 didn't get delivered till may 14th. Last fall one of the recliners the head part of the chair became sticky (googled it common issue with manufactured furniture) called them they said out of the one year warranty so you will have to contact the Platinum Ultra Premium Protect plan people. Money around with pictures and what not to be told to bad so sad normal wear. Go to the store talk tot he manager and person who handles this stuff. Get me all warm and fuzzy that they agree this shouldn't be this way. Get a call from Ashely in house service and get told normal wear. Warranty only covers rips, tears, punctures etc. I say well if I go cut it you will fix it? Well intentional damage is not covered. So to bad so sad. I tell her then we are back to the drawing board I want a refund for the useless warranty. The warranty people will do that and oh by the way it will be prorated. Sadly our daughter and son in law just bought a mattress there at our suggestion and we planned on a dining room set. Ashley will never get another dime of our money ever.
Barbara was amazing & so knowledgeable about everything in the showroom that I was interested in and she showed me around and gave me ideas which I really appreciated!
Alex was very professional, made my decision to purchase very easy. I'm very grateful. Thank you
Alex was great to work with, got me a good deal within my budget on a set for my first major furniture purchase for my apartment
Jodi was very personable, she asked me what I was looking for, showed me a few and then backed off and let me browse around and to let her know if I found something or needed anything, she made things very clear for me price wise and explained things very well, she made this a great experience for me buying my first couch and I would recommend her anytime!! :)
Very friendly, helpful, understanding. Wonderful experience
Lisa Giambra , was an excellent provider and assistance. She gave us info with description and She stood back and let us look over the furniture. I said I really like this recliner, she said here’s what I can do I can take this much off the price. And I said I’ll take it. Sold!!!! Ty Lisa. Randy Shengulette
My sales person and the manager Eric we're outstanding. 5 stars all the way.
Simon was amazing!!! Found the perfect couch for my living room, that I’ve been looking for so long for! Thank you!
We came to Ashley’s looking for a tv stand and ended up with all new furniture! Everyone was very polite, did not feel pressured at all and Masael was extremely helpful and great to work with! Very professional! I would recommend him to anyone in the market for new furnishings.
Great experience at Ashley. Accommodating put not pushy. Very professional.
Simon Gahsu was amazing. My husband and I came in to purchase a living room and dining room set. Simon’s knowledge and great personality had us coming back to finalize the sale. Would definitely recommend Simon and Ashley Furniture to anyone.
I shopped here after going everywhere else because of feedback I had heard previously. My husband went to look at a sofa we saw online. It was the perfect color. My husband bought it because he was told there was a one year warranty. Within weeks, the sofa lost the comfort and support it should have had. We called the store to find out the salesman no longer worked there. The store told us we had to call some other place and gave us the number. We did, and got a recording of how to submit a claim. We did, only to have them ask for photos. We'll the damage isn't visual, although the photos we sent did capture the sinking that was happening. They wrote back to request additional photos because they couldn't tell. Well of course not, you have to sit on it to feel the discomfort!. We gave up. We will never buy from here again. They got our money once and that is enough for me.
We have been purchasing some items for a second home and I came back trying to find some accessories. Misael LeBron provided a detail orientation and guide us to get the best options. He is extremely detail and professional! Misael makes me feel welcome and important! I really enjoy shopping at Ashely but the experience it’s better when guided by a professional consultant like Misael
Barbara was great and made the buying process very easy.
Beautiful, well laid out store. A lot of options In every department. Very friendly, but not pushy, sales staff. Lisa was amazing and assisted me in my purchase of a beautiful new sectional for my home.
Had a great conversation with a lovely young man as I was trying out the rocking recliners. He gave me a great deal and was very thorough with his explanation of the process and protection plan.
We were looking for a mattress for a guest room and Barbara Kardos-Brown helped us find exactly what we were looking for. Had a great experience and a fair price. Whole transaction took very little time and effort. Thank you!
Barbara Kardos Brown was very helpful finding me the bed I wanted for my room and I thank her for that so it was a wonderful experience
Quick and easy ordering over the phone! Jodi was so nice and helpful!
Went in to buy a mattress and bought an entire bedroom set. Misael was very patient and explained everything.
The store was very busy with a presidential sale, but my salesman Misael made it seem like I was the only customer. Thank you!
Trevis from Ashley was a joy to work with. He was accommodating, patient and very supportive. I will be returning back to Ashley and refer friends to see my guy Trevis!!
It was a pleasure working with Alex. We got an amazing sectional at a great price.
Very nice sales associate!! Patient and helpful!
Barbara was very helpful and responsive and ultimately made us comfortable enough to purchase same day. She made it effortless and my wife and I would work with her anytime. She explained things thoroughly, provided details immediately and really just made it an all around great experience. Will purchase from Ashley Store again!
I was very impressed with Liz Gauche she was very knowledgeable , and professional in helping my husband and I decide on new furniture for our home ..We are very excited to get our new furniture! Shopping there is a very pleasant experience. Heidi Tyson
Great experience. My sales person very helpful.
High quality products with professional workers and long term payment plans are lovely features of Ashley. Definitely will go back!
Great experience with Misael Lebron. Very personable and kind. Would highly recommend.
Alex Forrest at Ashley was AMAZING to work with! We went to quite a few other places looking around, and the sales people weren’t very informative or personable. When we went to Ashley, Alex was fun and informative to anything we had questions about. His personality and honestly was something you don’t see with many sales people. We can’t wait for all of our furniture to come, and we know the only place to go in the future is Ashley!
Fast and kind customer service
Our sales associate, Barbara, asked what we were looking for and took us to the right area, which was very important to me, since walking around bothers my legs and back. She answered our questions and was helpful, but not pushy. We will definitely recommend her and Ashley Furniture to our family and friends.
Everything went fantastic before I pay, it’s a totally different story after. Do your own research and don’t believe whatever the sales person tells you, they pretty much only want their share.
Misael Lebron was the best! He was very understanding and listen to all my parents concerns and needs! He helped my parents and make the right decision for our new furniture. And he wasn’t pushy like most sales representatives.
Great help at the store. I appreciate the time Jodi spent with me picking my set out.
I had a great shopping experience. Jodi was very helpful and patient as I tried out several Purple mattresses. Jodi also gave me a great price. Hopefully delivery will be just as good.
We had an amazing experience and the young man did an amazing job very talented fast friendly caring of our needs and requests and very helpful to us along the way. Didn’t push us
Peter kept in contact after our visit but without any pressure. We decided to purchase our sofa but because of bad weather we had to conduct the transaction over the phone. Everything was seamless.
Very helpful, great service
Nice selection, good pricing and warranty, very good customer service.
My advisor was great help !!!! He also priced match my sectional I'm so happy !!!! Thank you 😊
Very helpful and patient!!
Very poor experience, would not recommend. When in the showroom I asked the salesperson for the price and the lead time. I was told 2-3 weeks for delivery. Great! Placed my order and about a week later my delivery was scheduled for 9 weeks after I placed my order. I went in and spoke to the salesperson and expressed my concerns, and she agreed that it was unacceptable. She made a phone call and told me that somebody would reach out to follow up with me. Did not hear back. Went in again and all I was offered was a partial delivery at about 7 weeks and was told that the salesperson would be reaching out to me which again did not happen. I can’t help but feel like I was lied to in order to get the sale and based on the way they handled it, it seems to be common practice for them. No follow up from anyone or any effort to make things right.
What could have been a really awful experience after being delivered a damaged product and jumping through too many hoops, was rectified with excellent service recovery! The personal outreach from the Wellsville groups corporate office really made all the difference!
The salesman was great. The furniture was what I liked. But it came down to a shipping issue. Somehow if I order online I can get shipping, but if I order it from the store NO shipping. Seems like a serious flaw in how your business is managed. It cost you a sale.
Jody was knowledgeable, attentive to detail. The store inventory was attractive and prices are reasonable. It was an positive experience shopping at Ashley.
Very nice store, Michael the salesperson was excellent. The only issue was we were not told that it would take 6 weeks to receive our media center.
Very relaxed shopping experience. We were able to walk around by ourselves and didn't have to have an associate follow us. Great selection of furnishings.
Peter was our sales person and he was fantastic!!!
Helped me with what I was looking for and made it happen fast
Robbie is the best salesman ever!!
Barbara was very helpful and made the process of buying a couch painless. She gave us the space to make our own decisions and provided all of the information we needed.
Delivery guys were horrible. They didn't want to help us at all, and told us the people in store don't know their job at all. I immediately called customer service and their compensation was a JOKE. I will NEVER order anything from Ashley again.
Misael LeBron was very helpful.
Great service and lots of options to choose from. Wonderful shopping experience.
I purchased a bed set from Ashley's furniture . Prior to the order I asked a , what I thought to be a easy question. Was this furniture made from solid wood . The consultant responded with yes. I purchased the set and after it arrived I had my father come over to look. I explained from what I was told it was made out of solid wood. He said it was not and that there was engineered wood along with veneers , that were not synthetic and not natural. I explained this to Ashley's and they said the best they could do was to give me a $100 or swap it for a different set of furniture. I told them it was inconvenient and they said I'd have to pay a 12% stocking fee on cancellation. The sales rep told me that most customer do not want to hear about the details , and therefore they do not explain them and consider it to be just jargon. I think it is wrong for a consultant to generalize what each customer needs or wants. This information would have been useful prior to my purchase and would have helped me to make a better buying decision . Ashley's reps did a poor job of needs analysis on what I wanted and what was important to to me , and made an assumption that I was like everyone else . This was extremely unsatisfactory and now I am having to jump through hoops to find a resolution .
Peter was very professional and knowledgeable. There was no pressure to buy and we were treated with respect.
Saw something we liked on-line, called, spoke to Trevis. He was awesome! We ordered 2 recliners and had an awesome experience with Trevis! He was friendly, helpful and went along with our shenanigans! Thank you Travis! It was a pleasure doing business with you!!
Knowledgeable, flexible, prompt.
Liz was very attentive and helpful
Great service. Ashley tends to keep up with trends in furniture better than most other big box stores. Good experience.
Liz was very helpful and informative . Very attentive she is a asset to your company. We will be back, Pat. And John Benson. Thank you.
Jodi was so amazing to work with. I highly recommend I will definitely be back!
Miseal is the only reason why I went through with my purchase. He made the process easy and exciting. My first ever couch! Thank you!
Great experience! Simon was very helpful!! Helped my son find exactly what he wanted!!
Good prices and service. The selection is very good too
Trevis was extremely polite, knowledgeable and helpful. Staff was friendly too
Our sales guy Peter went out of his way to help us find the right table and chairs. That would be our size and needs for our house. He did a great job. We were very thankful.
Great experience!! My sales man was patient, knowledgeable and professional. Answered all my concerns with ease. Thank you, it was a pleasure. Now I can wait to get and enjoy my furniture.
I was looking for a recliner and Parsa met me at the door introduced himself and I told him what I was looking for showed me a lot of recliners and the last one was the ONE !! Just love it exactly what I wanted beautiful color and material everything went very well bought it I would definitely recommend Parsa and Ashley furniture excellent customer service
Excellent service. All needs addressed.
Alex was incredibly helpful, answering many questions about sectionals and coffee tables. The price match guarantee helped us get the sectional we wanted at a great price. The process was smooth and I felt like I was provided with all the information I needed to make my purchase.
My salesman was professional, he answered all my questions and gave me ideas for future purchases.
I hate shopping for furniture; HOWEVER, I have had numerous experiences now with Ashley furniture and our second experience with Robbie at Ashley. Customer service was great, no high pressure sales, just there to answer questions and offer insights. Pricing is very reasonable for the excellent quality products they provide. 4/18/2024 update- once again found myself at Ashley looking for Dining Room table and chairs. Found a great deal on chairs but did not find a table that struck my fancy. Nice to know the items can be bought ala carte. Dan Robert’s was easy to work with and provided a great deal of information while making the purchase. Thanks Dan!
Nice place to shop for furniture. Staff took good care ov us on our first visit.
Great selection and the sales rep, Peter Goff made the experience great. I would highly recommend him if you have any furniture needs. Thanks Peter!
This is our 2nd purchase from this Ashley store. Super easy to work with. The layout of the store is so easy to follow.
Amazing customer service, great prices and furniture. Thank you!
Lisa was amazing! We will be using Ashley again soon. Purchased a dining room set; great quality and customer service was first rate.
Unlike any experience you will ever have in a commission driven industry, they totally blew the stereotype out the window. So refreshing and enjoyable. Peter (PCG) was personable, relaxed, low pressure, knowledgeable about his inventory, and candid about build quality and availability of stock. Our interaction was 100% professional without being pretentious in anyway. This is the second time we’ve shopped at this store and will absolutely be back.
Helpful but not overly pushy salesman. This was not our experience the last time we went here years ago. We were pleasantly surprised and would definitely recommend!
My partner, our 4 year old, and I came in to Ashley this evening looking for a large dining room table and breakfast bar. Our 4 year old is extremely high energy, impulsive, and always super silly. A store full of fluffy comfy furniture looks like a gymnasium to him! A few minutes after we came into the store, Simon greeted us with a kind, engaging, and upbeat attitude and immediately connected with our 4 year old. Simon was patient and informative, but not overbearing or pushy at all. We were given space to look around and talk through our options, but Simon was available when we had questions or needed suggestions. We ended up finding 2 sets we loved, which we purchased. We are happy with the quality, price, and planned delivery date and process. We had a great experience at the Ashley Furniture in Henrietta thanks to Simon!!! We found exactly what we were looking for and plan to shop here again. Thank You!
Liz was very attentive and helped me sort through many different selections before choosing the dresser that was perfect for me!
We had a great sales experience; Robbie was helpful without hovering. We're pleased with our selection and would shop again.
Dan R. was amazing. Full of knowledge and so patient with our whole family! Cant say enough about his service
Bought lamps was forced to pay a $99 delivery fee. I was told that would include set up and placement even though they were lamps. They were delivered in the box they were not set up I called to complain. I was only given a partial refund of 53.99. I was told they could not do a full refund because the lamps were delivered. The company is dishonest.
Was forced to pay 99$ for lamps to be delivered. I was told that it would include assembly placement, and removal of old lamps, They were dropped off in a box. They were not assembled. The company is very deceiving they only issued a partial refund of the delivery fee. They are dishonest.
Peter, was wonderful to work with. I left with exactly what I wanted. This was our 3rd furniture place and I just thought I wasn't going to find anything I loved. I was wrong. I love what I got and can't wait for to be delivered.
Trevis was fantastic. Great experience. Thanks!
Great service from Robert Mitchell!
My wife and I went in only shopping for a recliner. We were greeted at the door and felt very welcome even though we were only looking for one item. The sales person asked a few questions and pointed us to that section. When we said we were prior customers the sales person looked up our purchase from 8 years ago! We couldn’t match that set but we found a complementing color. All in all a great experience.
Simon was awesome. Courteous, knowledgeable, helpful and very professional.
Purchasing a power reclining couch has been a very positive and non-pressure experience. Glad they price-matched a local competitor! Love that the price of their 5 year warranty is returned to the customer if not used in that time-frame. Simon was great to work with!!
Dan Roberts is the best! He really takes his time with you making sure you get exactly what you want and at a really good deal! Make sure to ask for him when you visit. You will not be disappointed.
Lisa was a great help and was able to answer all of our questions.
If I could give zero stars I would. I purchased a bedroom set from Ashley. The initial delivery resulted in damage to my home that I didn’t find until looking behind the dresser weeks later- they took no responsibility. The bed frame broke after a couple months, VERY cheap product. They sent replacement parts w installers that told me they had no idea what the parts were or how to install them. The bed frame broke again thereafter. They said they’d send new parts but then reversed course on that. Customer service is HORRIBLE. They just read off a script. I asked to talk to a manager they refuse to let me. Desperately trying to find a way to reach one for resolution, DO NOT DO BUSINESS WITH ASHLEY!! I’m a very reasonable consumer, I know everything isn’t perfect. Ashley Furniture does not care about their customers, they ignore them.
I got my bedroom set only to learn they had forgotten to load the rails. I needed this by a certain date which is now not possible. I am very frustrated.
I’ve worked with Peter and he’s always very knowledgeable and helpful. Great store.
Knowledgeable and nice staff. The gentleman that assisted us got us through the process of buying a new bed quickly and painlessly.
Great people fast and knowledgeable
Had a good selection and salesperson was very knowledgeable.
The sales representative was professional, knowledgeable, polite, and very patient.
Enjoyed working with Eric. No pressure or sales tactics. Professional, patient, personable.
Salesman was very pleasant and helpful in our purchasing a lift chair. Will deal with again in the future.
Dan was great so easy to work with and really helped me find the perfect couch. Store had soooooo many great options.
Mike was our salesperson and he went above and beyond to get us the best deal possible!! Love our new sectional!!
Was very happy with our salesman Alex and the deal we got on a chair and a half
Quick and easy service with great prices!
Best store
Robbie was awesome the dude was very knowledgeable didn't pressure us or hover over us while we were there. Simply pointed us in the direction of what we wanted and said I'll check on you in a bit when you have some questions and he did just that and we did have a few questions he answered suggested looking at a different couch that we hadn't yet looked at and said I'll be back in a bit when you have some questions. Great guy thank you again we will definitely bring more business your direction thank you for everything you did.
Great Service, Very Friendly!!!! Dan was Awesome!!!!
Eric was great saleman moved from table to table and always got one better looking than the last.
Mike is a great salesman, he was kind and very patient in helping us and showed us a very nice bedroom set, in which we purchased, I would strongly recommend my family and friends to him
Such a great experience and helpful all around! Staff is very patient and works towards what you need and want. Highly recommended you go to Henrietta!
Friendly and helpful staff. Waiting for the delivery. But expect no issues as we have purchased from Ashley before.
Went in knowing what we were looking for and Dan made it a pleasant experience. His knowledge and answering of all our questions was excellent. We always buy from Ashley. Customer service is huge. Thank you Dan for all you did for us
The workers are very friendly and do the most to make sure you get a good deal in what you’re looking for.
Barbara was very helpful when we were shopping for a new mattress! We will definitely shop with her again in the future
We had another Great experience at Ashley again! We have bought just about all of our furniture in our house now from this store. Pete provided great customer service! Looking forward to our new bedroom set!
Went in with what I wanted in mind…worked with Jodi, she was great without being overbearing or pushy lol!!!!! I will definitely be back, transaction was smooth and simple!
Wow it was definitely great working with Dan very professional and not pushy.
Rob was really helpful and tended to every inquiry or question that I had.
The Staff was very courteous and knowledgeable and made my purchase effortless and easy! I love dealing with this store!
Jodi was great! Knowledgeable and very easy to work with.
We have fantastic service from Barbara. We needed several work ups on different couches and she did a great job. Thank you
Update: Their after sales customer service is absolutely horrible. We explained to our sales person that we needed a mattress and base with minimal to no motion transfer. After sleeping on the purple mattress and ergo motion base for a little over 2 months we are not happy. Whenever someone gets up or turns it wakes the other person. I called the customer service line wanting to exchange the base for something more sturdy because that is the issue. They said the base is most likely defective and we have to contact the manufacturer. We explained that it is not an issue of a defective base just a cheap one. Partially my fault for trying to save money. Considering we spent $4000 on a base and bed you would think they would be more helpful. Plus Ashley doesn't offer a sleep guarantee like almost every other mattress company. If we bought it directly from Purple instead of trying to support local workers they give you a 100 day guarantee. The sales person said they would honor it since it is on Purple's website. Hindsight is 20/20... I would not recommend buying from Ashley Furniture since they don't stand behind their products. Barbara was extremely helpful and answered all our questions. We went to three other places and bought a Purple Mattress here. Mainly due to Barbara not pressuring us to buy and being so incredibly helpful.
Third time purchasing furniture from here. Always a good experience and always good quality furniture. Jodi was excellent to work with.
Super helpful! Friendly! Great selection!
Had a great experience with Barbara. She made the process of purchasing a couch smooth and painless and she was very pleasant to work with!
Great experience and excellent customer service!
In store was fantastic… delivery not so much!!! Drivers were great, however my bench was not delivered that was expected today also, and I’m still waiting on another delivery of the table because a corner was messed up as well as a chipped leaf.
Sales person was pleasant and informative, without being over bearing. Excellent experience. Will definitely purchase again.
Salesman Michael on the phone was awesome. Was able to answer all questions, order what I need and got it all done in one call.
I had a fantastic shopping experience. Barbara promptly addressed my questions, showed great patience with my cane-assisted walk, and her communications were consistently timely.
Very friendly staff and the sales guy Alex explained everything in simple terms
We needed the entire house furnished in a short time. Barbara did a wonderful job of working with us long-distance and scheduling and coordinating everything to work for what we needed. Great work by Barbara Kardos-Brown
Great customer service. Informational, helpful but not pushy at all! Such a breath of fresh air. As well as quality product and wide selection.
Had a terrific sales experience with Persa. He was professional and went out of his way to earn our business.
We were greeted at the door by Dan and asked if he could help us. We just wanted to browse...he said please do. He came and offered any assistance after about 8 minutes as we were looking at a television stand. Although not marked on sale, he checked to see if there was a sale price and saved us over $300 on the item. He also make sure we knew about the delivery and set up option price, which we ended up getting. Dave was knowledgeable, polite and very helpful (very important to me...he was not pushy). In the spring we are hoping to go back to buy additional furniture with Dan as our Salesman.
Misael Lebron was an awesome salesperson. He took his time with us and made great selection suggestions. He got us a great price and we are thrilled with the quality of our purchase. Ask for him when you go to the Henrietta Ashley Homestore. You won’t be disappointed!
Incredible service! Highly recommend working with Peter G. Made the entire experience enjoyable, relaxed, fun and no pressure. Will be buying all my furniture from Ashley going forward.
Peter was wonderful while helping us while we were looking/purchasing our furniture. Highly recommend him if you visit the Henrietta store .
Easy process able to do all of it via phone! So excited for my new couch to come !! Amazing customer service
The lady made me feel more like a sale instead of a customer
Trevor was helpful and kind but gave us time to look on our own.
The store is playing a pricing game in which the prices listed at the store can be very different from the prices you see on their website. The same furniture is listed as $1000 more when bought at the store. The store intentionally increases the prices and then tells customers that they can get a 30%-40% off to attract more customers. However, in reality, customers don't receive much of a discount in the end. PS: For certain items, the prices that you see on a mobile browser may also be slightly higher than the prices for the same items on a desktop browser.
Alex was great during our whole process of buying our couch. Very knowledgeable and helpful. Highly recommend.
Had a wonderful experience and the pleasure of having Alex as my salesman he did a terrific job at providing different options for me.
I had the absolute worst experience with Ashley Furnature. I picked up a Dresser that first of all they were supposed to call me when it came in and no one did so after waiting a long time I finally called only to find out that it had been in, and just no one has ever called me. Then, I’ll bring the dresser home and all its surrounding wood and productive, foxing, and open the dresser only to find that the dresser was very sloppily constructed, and the whole bottom shelf at the bottom drawer with the iron is super glued in a very drastic angle and that the side of the dresser was not constructed properly to the back of the dresser on one side as shown in the pictures. I called customer service and they had me send in photos for an exchange and I agree that it was totally a manufacture error, but refused to deliver a new one and pick up the old one and said that since it was initially a pick up order, despite everything, being their fault, I had to reload this heavy dresser a vehicle, which I would have to borrow from someone else, lug it back up half an hour away, and then lug the new one back into my house, or pay $100 to have Ashley do it when they already had a garbage product and never even called me when it came in. They also said I had to keep the current broken one and store it until the new one came in so I have a broken dresser sitting in the middle of my kitchen because I have no way to move it. They refused to waive the fee and had absolutely horrible customer service. I would never ever shop here again, and I am so irritated with an disappointed in my experience.
Simon was excellent and had a lot of patience helping me decide what sectional would be best for me. Thank you
Have what I needed. But sent a text to my husband instead of me, the person who paid! So much for surprising him with new office lamps!
Excellent service
Salespeople, Peter and Alex, were most informative and patient in their responses and performances. We shared what we were looking for and they complied with resourcefulness.
Service was wonderful. Very helpful and relatable associate made me super comfortable and not pressured. Will return for my next furniture purchase.
Awesome
My salesmen Eric Ritchie went above and beyond and as much time as spent there finding exactly what I wanted, he was a huge help with patience to match. Definitely will buy from him in the future. Thank You Eric
We worked with Lisa at the Henrietta, Ny store. Lisa was knowledgeable, took time to answer all our questions and provided top notch customer service. Our experience so far with Ashley for new living room furniture has been very positive!
Our salesman Michael was absolutely incredible. So kind and knowledgeable and really cares about the customers. Very refreshing to receive customer service like this. I will definitely be back to this store for more business.
Michael was amazing! he helped me to well and truly so sweet ! thank mike for everything
Misael is a great representative of what Ashley stands for!!
Trevis was very attentive and helpful.
Parsa was an absolute pleasure to work with for the purchase of our new couch.. He was spot on with all of our Q&A and made our night.. Keep up the gr8 work.. Dave and Lisa
Trevis in Henrietta, NY was a huge help. Very friendly and I appreciate everything
The staff was very helpful. They made the process very easy and simple.
Parsa did a great job and had great customer service ! Looking forward to our delivery !
The sales woman Barbra was very kind and helpful. She made the buying process easy fun and enjoyable.
The Sales rep was extremely attentive helpful and kind.
Lisa was great and took It easy with us. She spent time making sure we were comfortable with the couch and love seat we wanted. We didn’t plan on stopping here but are so glad we did!!
Jodi was wonderful! Very professional and knowledgeable. She made me feel comfortable with the sale. I highly recommend!
The rep that assisted me was very knowledgeable in all the beds that was shown to me. I tried several beds and each one I tried he explained the materials used to assist in my comfort. The pillow I purchased allowed me to sleep comfortably. He was very impersonal and made me feel great.
Great customer service
Barbara was super helpful and knowledgeable. She made my selection process easy!
Very good experience again working with Jodie. Hope to enjoy our new furniture.
We got great service at a great price. Love the choices of furniture.
Michael Barnes gave us excellent customer service today, taking the time to look up past information so we could compare sizes and showing us different options. Very pleased with our purchase today.
Peter was wonderful to work with!
Great help from Misael Lebron! Very helpful and understanding on what I wanted, and a good price!
Fantastic selection and customer service. Kel was a pleasure to work with.
Alex was very helpful and informative. Promotion was worthwhile.
When I walked into the Ashley Showroom I was greeted by Misael LeBron, a sales associate at Ashley. Misael was so helpful and guided me from beginning to end in the purchase I made. I wasn't pressured at all and felt very at ease with the whole process. Misael was very patient with me and answered all my question through the process. I give him a five star rating and would give him 10 if they offered it. Thanks for making this purchase so easy!
Staff was wonderful. They patiently helped me through each step from beginning to end. Great service.
An absolutely pain free and amazing experience. This is our go to for furniture. Misael LeBron is an amazing salesman and doesn't pressure you or gaffe you around. Would recommend him and this store to anybody looking for good deals and good products.
Shopped this Ashley store a number of times over the last fifteen years, all positive, but my most recent experience will be the last. On Aug. 5, I placed an order while furnishing my son’s apartment. We secured a delivery date of Aug. 22. The following week, we determined we needed one additional item of furniture, ordered it, and attempted to add it to the Aug. 22 order. At this time I discovered (as did my sales person) that the Aug. 22 delivery was no longer viable for all but a couple of items, yet nobody had notified us or the store (claims the sales person). Included was the bed, though the mattress was available, so the sales person added a temporary bed frame so the new mattress wouldn’t have to lay on the ground. And we were scheduled for Sept. 12 delivery for the remaining items. On Aug. 22, they failed to bring the temporary bed frame and said they’d bring it on Sept. 12, but as they were bringing the rest of the bed that day, I told them not to bother. On Sept. 8, I received a text (not a call) saying they changed delivery routes, could no longer deliver on Sept. 8, and would instead deliver on Oct. 4. It took a lot of work, but I was granted an “exception” to accommodate delivery on Sept. 20 instead. Fast forward to Sept. 20, one of the items shows up broken (they didn’t even take it off the truck or let me see it; just stated it wasn’t in acceptable condition to deliver). The good news, at least, was the bed was assembled and mattress off the floor. I received a call the next day and was able to schedule delivery for the dresser for Oct. 18. Happy to report as of yesterday everything has been delivered. The biggest issue is my son lives 2-hours from Rochester and is unable to accept delivery during the week, so this was three trips (four hours roundtrip each time, plus time wasted waiting, and work schedules accommodated) in order to get Ashley to make a delivery. It was completely unacceptable and the best they offered was a refund of $100 + tax, which they offered on Sept. 21, but as of Oct. 19 has not appeared on my account. On the flip side, I ordered a sofa and love seat from Raymour and Flanigan. Their communication was more spot on, they delivered sooner than Ashley originally offered and delivered that day, on time. The dichotomy between the two couldn’t be more great. I will stick with Raymour and Flanigan moving forward. It is clear the Ashley stores have no control over the company doing deliveries.
Our trip to Ashley was nothing short of amazing. We had a great sales rep, Misael. He helped us nail the furniture we wanted at a great price. Will definitely be back for more!
This place is amazing!! The furniture is beautiful and excellent quality!! I had the pleasure of working with Trevis who was absolutely wonderful!! I will be back again.
I bought a dining set at Ashley on Hyland Dr from Mike Barnes. He listened to what I wanted & was extremely professional at helping me find what I am looking for in taste & color. I highly recommend Mike & Ashley since I was resolving myself to buy from Raymour & Flanigan until a friend pointed out Ashley. Thanks to both.
Great service!!!!!! The staff went above and beyond to help us with our purchase.
Great customer service by Simon! He is warm, knowledgeable and very respectful. I will be back! Totally recommend!
Kal was the best bed-sales person I have ever had the pleasure of working with! I already LOVE the Ashley furniture store in Henrietta, NY but Kal and Peter made the experience even better. They went ABOVE and BEYOND my expectations! I even left with an adjustable base that day. Which was not something I had planned on getting, at all. However, I am very happy with my decision to go forward with that additional purchase. I had originally went there to get a Tempur-Pedic mattress and regular non-adjustable base. I left with more and a great deal to boot! Thank you guys! I’ll be sleeping like a baby! They are good at what they do so even if you don’t go in there to get a Tempur-Pedic, like I did, they will still make sure you leave with the exact right mattress fit for you! They also helped my parents two weeks before and my parents love the mattress that they picked out. They also got an adjustable base! Thank you Kal and Peter!
Dan did a great job of helping us find exactly what we needed to furnish the bedrooms. Good quality product and he worked with us to get the best price he could.
The associate that worked with us was so nice and helpful. He was so attentive when my daughter wanted to help him wrap up the carpet we purchased and when we were checking out he was very knowledgeable.
Great service with a smile. Prices were good along with selection.
Misael at Ashley Furniture was so easy to work with. He was mindful of our budget and very personable!
Always a pleasure!
Nice experience. Our salesman was very helpful and pleasant. My only complaint would be the shipping charge.
Misael was very helpful, had a good balance between helping me and letting me shop. Found what I wanted and he got me taken care of right away. Thanks!
Robbie was great! I highly recommend:) Thanks so much.
What a great experience with salesmen Robbie. He was patient and kind. I highly recommend him if you come to Ashley in Henrietta!!
Had what I wanted in stock fact delivery. Our sales person Robbie. Was the best
Simon was very helpful today. We hope to work with him again
It was good accept finding out the cost of delivery was $200 at the very end of purchase. Most places delivery is free or much less. I cancelled order (found same item cheaper online) and the salesperson was rude about it and hung up on me when I wanted proof that it was cancelled mailed to me.
Liz was very knowledgeable in the sale of my new Purple mattress! She was very patient while helping me choose the right fit for my lower & upper back pain and we decided accordingly as needed a mattress with good support. Thank you Liz!
The salesman Peter stated that the furniture we purchased would be taken apart and wrapped when delivered. When it arrived neither was done and I was very upset.
Barbara was the best! Made buying my sectional so simple and easy.
Horrible quality merchandise, horrible customer service. Merchandise will only last 1 year. And calling? Ya forget about it. Look up tiktok Ashley reviews. UNREAL. Oh and someone should tell Amanda in Corp that, yes indeed she has a boss. She told me there was no one higher then her.
Alex, our sales associate was knowledgeable and informative on the quality of product.
Peter was the best. Outstanding customer service skills.
Peter was excellent and guided us to the item we were looking for and was totally no-pressure but very helpful when asked about important information about the item, delivery, insurance, etc. I totally value that. The showroom was very well designed. The products were displayed well and very nice in quality and quantity. Highly recommend this business and the class of the staff there and my salesman, Peter.
Nice salesman, very helpful. Was able to find and order just what I was looking for
Great selection and service … sales folks didn’t hound me but were available when needed
Great selection. Great service
Barb was absolutely the best. Very helpful and professional!
We love Barbara. She always finds us exa try what we want for a great price. Defi item repeat customers
Alexander was very knowledgeable on products and took the time to show us different options for furniture. He was not a pushy salesman but someone who took the time to listen to our best needs. Very easy to talk to and would highly recommend him to anyone looking for furniture. Definitely going back to purchase more.
Dan was amazing, patient and kind:) enjoyed working with him!
I am downsizing from a large colonial home to a small modern townhouse and needed all new furniture . Ashley had a great selection for the rooms I needed to furnish at reasonable prices. Jodi McKain was very helpful in working with myself and 2 daughters in picking out a wide range of matching items which we are confident will complement my new living spaces! She was very personable and professional, and I would highly recommend both Ashley and Jodi for anyone’s furniture needs !
Super helpful with our experience in trying a bed. Misael took his time and taught me a lot about the process of getting a mattress that works for me. Would definitely work with them again.
I can't recommend the Ashley Store highly enough. Peter Goff made the daunting experience of buying home furniture not only an pleasant experience, but a fun adventure! He took care of us every step of the way and we know we are in good hands both now and in the future. Looking forward to many more purchases!
Peter was very helpful in pointing me and my husband towards pieces that could suit our needs. And once we found the furniture we liked, the purchasing process was very easy.
Dan was amazing! And, very patient with me. He will be my go to Ashley guy from now on!
Barb at the Ashley store was great to work with. She took time to match the measurements of my place with the furniture I was buying and addressed all my concerns. I appreciated her background knowledge. Just wish the couch didn’t come with so many extra pillows lol!
Great experience
The sales rep Jodi was very inviting and supportive, without being too pushy. I would definitely ask for her again! The price was pretty great, the delivery was $190 which was a touch high, but all and all great experience!
Enjoyed working with Barbara, helped us find exactly what we were looking for!!
The guys that were shadowing kept my 7 month old granddaughter entertained while I was being hoped by Alex. He was very knowledgeable and helpful. I would come in and work with him again.
Smooth transaction and speedy service for what I needed. Atmosphere was very friendly, will be back for more furniture 😁
Peter was great to work with. Appreciated how friendly, approachable and knowledgeable he was. He took great care of us!
Liz was amazing. She took alot of time to help us find exactly what we wanted. She was very professional and knowledgeable. Great asset to Ashley.
Beautiful store very easy to navigate. We knew what we wanted but the sales people were great. Misael was so nice and answered any questions we had
Quick, easy, and painless.
My experience was great Jodi mckain was awesome Henrietta ny store
Liz was our sales lady and she did a great job showing us different living room sets. She was very professional, knowledgeable and helpful. Jim and Karen Higgins
Thank you so much to Travis, who was able to help my mom pick out a new living room set today. Travis was beyond helpful, friendly and accommodating. Thanks again for making our experience so pleasant!
Misael LeBron took great care of us and got us exactly what we needed.
My husband, John, and I were indeed lucky to have Barbara Kardos-Brown as our salesperson at the Ashley Home store in Henrietta. She was truly pleasant, well informed and personable. It certainly made for a enjoyable shopping experience! Thank you, Barbara!
I have worked with many sales persons over the years and I will tell you that Dan Robert’s is a true professional. He help me put together an entire living room set and also located a matching entertainment center. He was easy to work with and I never felt pressured. I will be returning in the future should I need additional furniture. Ashley, you have a true professional working for you. Thanks Joe
We were given a significant discount that we weren’t expecting, so huge props to the woman that helped us out!
Trevis gave us exceptional service from beginning to end. We definitely will be back! Excited for it living room and dinning room furniture to arrive
The salesman was awesome! The price was in our budget and sofa available quickly!
Top notch experience for my wife Connie and I. Jodi, our sales associate was perfect! Gave us time to browse, but then answered all our questions. Would recomend her highly!
Ubong was very knowledgeable & helped us find the right couch for our space.
Greeted at the door. Allowed to walk around at my leisure, without pressure. Honored pricing that I found on their website. Misael was very helpful and explained everything thoroughly
Wonderful experience working with Jodi….she was knowledgeable and worked with us to meet out budget. She made sure after our first choice didn’t work due to size that we got what we need for a very comparable price
The sales associate was excellent. He did not follow us around the store but was immediately available to help us when we requested it. He was very knowledgeable, friendly and explained everything to us completely.
Mike was the most helpful and knowledgeable sales person! He was the reason I purchased from Ashley!
Jodi was awesome. No pressure and she listened to us! I would highly recommend her and Ashley Furniture. Go see Jodi!
Liz was great! Very pleasant and professional. Love love the couch we bought and the price
Had a great experience with Kel who was the sales person very friendly and knowledgeable. My husband and I decided to check furniture out for various rooms of the house wanting to update. Kel was very patient, showed us the desired furniture around and priced a few things for us. We were only able to buy for one room due to still having the old furniture at home. Hoping to soon reach back to Kel to complete my shopping, Ashley Furniture does fits my style. Currently awaiting delivery on purchase. Thank you Kel!!
I stopped in to look for a twin bed. I saw several I liked. The fact no one bombarded me at the door when I walked in was great! The sales person was amazing. He informed me of all the great sales going on and answered all my questions . I then was helped with a mattress by a great sales woman. Then was offered a great finance deal . It was my lucky day for sure. I walked away not just with what I wanted but even more. To have such a friendly no pressure experience has been wonderful. I'm definitely going to share this experience with friends and family. I'm also looking for a new couch. No questions about where I'm heading to purchase that. Great job guys!!
Ashley has always been our “go to” place for furniture. Love our recent purchase of living room furniture and I want want to send a shout out of praise for Ubong our salesman. He was patient in my decision making as our living room is an odd space. He wasn’t pushing me for a sale but truly wanted me to find what was the best fit & design for this room. He didn’t mind me coming back several times as I tried to work it all out. In the past I’ve had others who were a bit pushy on making a sale the day I came in but not Ubong. I highly suggest working with this young man for your next purchase!
Lisa is the best. She made everything so easy and provided all the information I asked for. She is a wonderful sales person and I highly recommend her.
Very nice and professional, this is my second purchase this month. Robbie has been an excellent help, we appreciate all his help. Very pleased with this store. Thank you!
Peter was very helpful and friendly. Making the purchase and experience very smooth.
We had a great experience at Ashley Furniture. They answered all of our questions and allowed us to wander around their store without interruption. We found a great sofa and ottoman at a great price and delivery is within a week. Thanks Jodi.
I was very fortunate to not only pick a day with a great sale, but I was also helped by Kel, who was patient and thoroughly explained options and pricing. She was great! Great experience all around.
Ubong met us upon entering the store, guided us to what we were looking for, answered all of our questions, and then allowed us to browse unfettered. Ironically, after visiting several other stores, we returned and purchased the first chair he led us to. The only reason why I am not giving the experience five stars is because it was a really long wait to cash out once we had made our decision, and this was only because he was helping another customer when we returned.
My experience was great. The sales associate named Liz was very nice and gave me options and also matched my price online. The process was very efficient and smooth. Thank you for your help!
PETER , is the best associate, i refer to him as my favorite person, he is always available to assist me with my orders, and makes sure i’m getting the right furniture for my home and he listens to my needs. He makes shopping for furniture fun.
My experience at Ashley is very positive. My sales person. Dan Robert's. Was and continuous to be very helpful. After we closed the and had questions or issues, I would reach out to Dan, he would always reply and help answer or resolve any issue or problem. Now I'm dealing with the Service Department and they are the same. They listen and do the best they can to resolve any issue. They also follow through with you. They call you back and continue to work with you until you are happy with the results. For me, it is rare to find a place where customer satisfaction is a high priority. Thank you ASHLEY.
Jodi made the buying experience at Ashley easy and never felt pressured to buy anything. She was super helpful and knowledgeable about everything I was looking at. Would definitely go back and seek out Jodi for assistance.
Michael was amazing! We really only purchased our love seat on the spot because of him and his demeanor. Thanks Mike!
Ubong was wonderful, he spent hours with us even though we weren't purchasing in store. Wonderful experience
I had a great experience. Customer service at its finest and I was very pleased. I have purchased Ashley furniture for years and will continue to do so.
Ashley was very friendly, and very helpful.
I have several furnished rental properties and I always buy furniture from Ashley. I like being able to try things instead of ordering blindly online and there are always good deals. Financing is easy to apply for and my sales guy Mike Barnes is amazing! Check them out next time you need any furniture or decorating ideas!
Ubong was amazing! He really helped me out and took care of me.
New Update: Skip to bottom Had issues with missing parts in my delivery, still haven’t received yet. Not happy about about the long wait. However, Amber has been really helpful and good with communicating with me on the issue. So 5 ⭐️stars for her Update: waited 2 weeks from that date for delivery to come. They didn’t know what part was missing. So they had to build to figure out what it was. After they assembled This time another part was missing. Had to wait another week and a few days . this time no one communicated with me when the package would be here or updated me with any information. Called in yesterday for them to tell me that the pack has been expedited but we can’t tell when it will come I would have to call customer service. Package came today and was sitting out in the rain. New update: 3 weeks later and I still don’t have the right part. (Don’t even bother shopping here, I’ve lost all patience. ATP it’s ridiculous)
Barbara was phenomenal! She helped me find the perfect couch for my new home and saved me a ton of money to boot. Go see her!
What a great experience we had with Misael Lebron. He took the time to explain everything, and was never in a hurry. He was so pleasant to deal with. He was not pushy, and that allowed us to take our time to make the decision to buy.
We needed new living room furniture for our new home so we decided to try Ashley Furniture in Henrietta. Our salesperson was Barbara Kardos-Brown. Wow!! We can’t say enough great things about her and the terrific customer service she gave us. She was patient, knowledgeable, and very pleasant. We even bugged her on her day off and she didn’t mind one bit. The prices and selection at Ashley were unbeatable. We’ll never buy furniture from anyone else besides Barbara again!
The sales team and store are great. I would shop there again. However, read the delivery and return policies CAREFULLY! We ordered a couch and matching loveseat. The couch would not fit into our apartment. It was just 4” longer than our old couch, but that was apparently enough to be a problem. The loveseat fit just fine. We were given the option of returning both or keeping the loveseat and ordering a different couch. I was not home at the time so my partner opted to keep the loveseat and return the couch. When I got home I instantly wished I’d been present for delivery. The loveseat is massive for our space. It’s certainly… a presence! But since we accepted it into our home, we cannot return it due to store policy. We’ve since ordered a more appropriately sized mismatched couch and are stuck with a loveseat I very strongly dislike. If we’d ordered online, we’d be able to return it and replace it with the much smaller loveseat that matches the couch we’ve settled for. I understand this is our mistake, but what a pricey bummer of a mistake. I’ll reiterate though: the folks working at the store were wonderful. Updated to 5 stars: New couch and matching loveseat arrived today. They are perfect! I’m wildly impressed at how far the staff went to fix this situation for us. Thank you!!
I came here looking to furnish my one bedroom apartment, as I have recently moved. Trevis from this Ashley location met me with exceptional service. Trevis was very personable and helpful, yet not at all overbearing or pushy, as can sometimes be the case with salespeople. Trevis was professional, kind and patient. He provided me with ample resources to weigh my options for a couch purchase and he answered all my questions about the product thoroughly. I highly recommend seeing Trevis if you are looking to make a big purchase such as myself. Very pleased with Ashley’s services and will be coming in again to make future purchases with Trevis.
Mike Barnes helped us find everything for our new house!!!! He was knowledgeable and made sure we found everything we wanted!! Would definitely recommend!!
Trevis was very kind and helpful. Wonderful experience buying our first couch.
Walked in after looking for a few weeks at various furniture stores. Liz was amazing helpful and was able to help us find the perfect couch, recliner, and coffee table for our home. Couldn’t be more grateful and happy for this experience!
We bought furniture back in 2016 and at the time, was told to get the warranty since it would turn into a $199 credit for store purchases. We’ve now tried to use the credit twice, but apparently it can only be used on regular-priced items. This wasn’t told to us at the time, and since almost every item is on sale either in store or on the website, it’s actually more expensive to use our credit rather than buy items at normal sale price. This renders the credit useless, which the store admitted when we spoke with them. The last item we tried to purchase didn’t show as “on sale” on the website, yet they still refused to use our credit. They’ve admitted their mistake and say that what we are seeing is correct, yet still won’t let us use our credit.
Purchased a mattress and adjustable base, with Trevis as our sales associate. Friendly, professional, knowledgeable, answered all our questions, and gave us all the time we needed to try them out. Highly recommend Trevis if you're in the Markey for any furniture need.
Great experience overall. Ubong was the best salesman I’ve encountered in lot of years. He made sure I got exactly what I was needing, even if it took all night. Will shop again
My husband and I had a great experience at Ashley's Henrietta location working with Greg! We were all over the place on what we wanted and he listened to us and really helped us decide and pick the best sectional for us. The couch is great but the customer service really was outstanding. Will definitely be back for future furniture needs!
Kel and Jason were absolutely amazing helping me with a complicated exchange after I made hasty decisions in my first purchase. They were very patient and extremely helpful. Would definitely recommend their help with your next purchase!
Peter was great helping us out with choosing the best couch that would fit us best. Had good conversations with him and would recommend if your looking to buy a piece of furniture
Do yourself a favor and pass this store right on by. Pushy obnoxious sales people and a poor product do not make for a good combination.I'm sure their service people are nice but they are not allowed to do pretty much anything for when things break- and they will break as my bed did in less than a year. I'm guessing the service department gets more calls than anyone but at this point how about you guys just come get your poor product out of my house and I will cut my losses and go buy a bed somewhere else.
Trevis was amazing! Very knowledgeable and awesome to work with. No pressure style. The entire staff was friendly. We had a great purchasing experience. Looking forward to enjoying our new furniture.
I went to the Henrietta store a couple of days ago to return a floor lamp that was defective. I said to an employee “I have a return.” He interrupted me right there and said “did you call to tell us about it?” “This isn’t Walmart you can’t just carry it in and expect a return!” It wasn’t worth trying to discuss or look for a bedroom set as I had planned. Your bad behavior and attitude influenced me too never shop here again. Not cool. And PS: no Walmart employee has ever treated me this way.
Liz was awesome today! She went above an beyond for us. Highly recommended!
Peter at Ashley Furniture in Henrietta was so great to work with. I highly recommend using him if you are looking to purchase there. He was very helpful and honest, let us take our time, was knowledgeable on what they had to offer, and made us feel comfortable with the furniture buying process. He will give you your space, will not follow you around, but is there when you’re ready to talk. Very friendly as well.
Mike did a great job with getting my friends the right mattress. Very knowledgeable and incredibly patient. They are happy with the purchase.
Janessa has been nothing but helpful and accommodating with how picky I am! I appreciate her and I love my new furniture.
We worked with Jodi today .. she was awesome … she showed us all styles of living room furniture !! She was very helpful !! We can’t wait to get our new furniture !!
Ubong was very knowledgeable about the furniture and very nice to deal with. We would deal with him again
We've been longtime customers of Ashley and find we keep coming back. Our latest experience with our salesperson Greg was wonderful. He was patient, helpful, listened well to our needs, and was very friendly and easy to talk with. Thank you for making a potentially stressful experience very enjoyable!
Great Environment. Misael LeBron has helped me twice and has been extremely helpful. Guides me through the best deals and very attentive. I will continue to pass by and work with him. Best customer service experience.
An amazing experience! John Coleman was absolutely awesome! He understood exactly what We were looking for and We walked out happy with our new living room set! Thank You!
We shopped several furniture stores and we had the best experience at Ashley. Our sales person Lisa was awesome !! She was so helpful with helping us make choices without putting sales pressure on us. We got a lot for our money and are very excited about our purchases.
Do not buy from Ashley. They DO NOT stand behind their warranty. A mattress less than 2 years old that has collapsed on the left side, a literal ramp on the side, is considered “normal body impression”
Came in and worked with Trevis. He was fantastic, above and beyond to take care of all my requests. Highly recommend. Will be coming back for my next furniture purchase.
Most of our house has been furnished by Ashley. The last couple of years the quality has gotten cheaper but more expensive. We bought our dining room set and was talked into purchasing protection plan with it. Come to find out the company is a third party company that quickly became clear is some shady business. The company denied our claim we made when after a few months the finish on the table started peeling off. Right on the agreement the company states that is something they cover. Obviously we were pretty upset since we are paying for this protection plan that we can’t even use. When we went directly to Ashley furniture they immediately offered to send out their own tech at a cost to us, but would not help us with this third party company. Complete scam all the way around. I will not be purchasing any more furniture from this company. They are scam artists and their customer service sucks along with the quality of their merchandise
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We had an amazing experience with John at Ashley furniture. He was so helpful and easy to talk to. Highly Recommend John and Ashley furniture.
I have never been so unhappy with couches before. My reclining couches have been stuck for over two months. Everyone is sending me to different departments, no one wants to help because I have an extended warranty meanwhile we have nowhere to sit. I am utterly disgusted with Ashley, all the thousands of dollars I’ve spent over the years and no one will take ownership to make this right.
My couches arrived broken and continue to be junk. Still waiting for Ashley to fix from February 18th, meanwhile we have a couch that can't be used because it won't recline. Each phone number called passes me off to someone else. We are so frustrated with Ashley, they will no longer be who we use. Typically we've had good experiences with extended warranties but they won't even order the parts and are ignoring my other claim.
Friendly sales associates. Ultimately did not have what we wanted.
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we ordered a sofa on feb 7th..and we were informed that we wouldnt have to wait more than 4 weeks. Actually they prided themselves on the fact that their furniture is made in batavia..thats why we wouldnt have to wait as long as other furniture companies have to wait. So needless to say...we were excited about that. Now we are told that it wont be delivered until march 23rd...thats 6Weeks..buyer beware.TheThe sales people will tell you anything to make a sale!!!
customer service was amazing. great experience. very thorough without being too pushy. trevis was a pleasure to work with. very happy with the overall experience
I’ve bought multiple rooms of furniture over the years, the last set of couches will be my last. Ordered couch and loveseat in November, delivered in March broken and they continue to break. I will never buy reclining couches again, and if Ashley isn’t going to take ownership, I’ll be shopping elsewhere. Since I bought the extended warranty, Ashley won’t do a thing. I have to continue placing service calls. Right now my couch won’t recline on left side and right side won’t go into sitting position. Waiting for parts and technician. Meanwhile Ashley isn’t doing anything to help.
Travis was the consultant had wonderful greeting was Best agent ever even the higher ups were amazing I really recommend everyone come here there the best
I had a great experience with Ashley store. Our sales woman Jodi was very helpful. I always thought Ashley furniture was too expensive but I went in to look and found them to be very reasonable and very good quality. The furniture is solid unlike the furniture at Raymour Flanigan. They offer a great warranty too and if you don’t use it in the 5 years, you get your money back. I would definitely buy furniture again from Jodi.
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Their products are actually good but their customer service should be a half star. Bait and switch tactics. My favorite, they essentially offer a rebate in the form of an Ashley gift card. However you can only use the gift card to purchase stuff they carry at the store and only at full price. Thus my $200 gift card is useless as it's cheaper to not use it. Will no longer shop here. So just to update I tried reaching out to the number given in response from the "Owner". Was told they couldn't help me but given the number of another department that perhaps could. I gave up after trying 6 different departments and getting hung up on twice. Your customer service was even more impressively dismal than I had even imagined.
I called to find out if they had a specific collection on the floor so that I could see it in person. The gentleman I spoke with on the phone confirmed that they did have it. Drove to the store, found the collection I was looking for and also walked the entire showroom just in case there was anything I'd missed online. I was in the store for 15 minutes and not a single salesperson or store employee spoke to me until I was walking out the door. Collection pieces are available at several other stores in the area and I'll be making my purchase at one of them.
Greeted upon arrival. Immediately assisted with what we were shopping for. Friendly staff. The shift manager (Matt) was patiently assisting two newer hires with entering in sales. He was efficient and made the process easy to understand for his fellow teammates. Therefore, kudos to Matt for understanding the importance of teamwork. It helps make a shopping experience enjoyable and memorable.
We had a great experience thanks to our saleswoman Jodi. She had the perfect blend of helping, but not hovering and she got us everything we wanted! We bought our first living room set at Ashley eight years ago, and now our second. Will keep returning.
Wish I could leave zero stars. Ordered a $3,000 bedrooom set that was one screw up and broken piece after another. Was given $400 in Ashley cash as an apology only to find out it can not be used on anything online or on sale. Went to a store and asked them to work with me on an item I wanted and was never called back. Will return the bedroom set just to get rid of the bad juju.
I bought the furniture but one of the employee broke the furniture while loading it. They said they will replace the part in 1-3 weeks but it’s just extra waiting and hassle because of something they did.
5,000 cash sale on furniture in store, delayed shipping, and no accommodation. Much more needed for our home...Raymore Flanigan here we come 😀
We ordered a furniture set and they called us 20 minutes before they were supposed to get to are house saying the bed wasn’t in stock. Terrible service
Good prices.
Pretty crappy experience today. Bought over 6k worth of furniture years ago and recieved a $600 gift card due to some mistakes that were made. Been shopping online for a new TV stand and actually found one at Ashley that I fell in love with for $1259... thought awesome now I can use my gift card. Nope! can only use my gift card in store. No biggie, I get to see it in person before I buy and I head to Henrietta. I find my tv stand and its beautiful! but now the price is $1999. I ask about the price difference and they say no problem, we will match the online price and all is good. Until we get to payment, now all the sudden we cant match the online price if I use my gift card. The gift card you gave me. You won't price match your own company and let me use the gift you gave me?!?!? I never walked out of a place so fast and I will not be back. I will buy my furniture somewhere else just on principle alone. Sorry you lost a customer and I will not recommend you to anyone.
Pretty crappy experience today. Bought over 6k worth of furniture years ago and recieved a $600 gift card due to some mistakes that were made. Been shopping online for a new TV stand and actually found one at Ashley that I fell in love with for $1259... thought awesome now I can use my gift card. Nope! can only use my gift card in store. No biggie, I get to see it in person before I buy and I head to Henrietta.I find my tv stand and its beautiful! but now the price is $1999. I ask about the price difference and they say no problem, we will match the online price and all is good. Until we get to payment, now all the sudden we cant match the online price if I use my gift card. The gift card you gave me. You won't price match your own company and let me use the gift you gave me?!?!?I never walked out of a place so fast and I will not be back. I will buy my furniture somewhere else just on principle alone. Sorry you lost a customer and I will not recommend you to anyone.
Good furniture.friendly staff.
Everyone who handled the transaction after my sales representative was breathtakingly incompetent. I’ll never go back and anyone interested in anything they sell should exhaust every other option before going here.
It takes quite a lot to get me to write a review. I actually meant to write this two weeks ago when we made our purchases but life happened. Better late than never! My wife and I went into the store because we were hoping to get something as a gift for a family member. We were met at the door by Misael Lebron, who had just started his shift having come from another job. From the moment we walked in, to the moment he walked out, he was the one who took care of us and I would more than highly recommend seeking him out. We had all our questions answered and he did everything he could on his end to make sure we had a decent price on things we were interested in. Also was very thorough on how to use the 72 month financing to our advantage. He comes across as empathetic, as opposed to a salesman trying to get all he can from you. Maybe he is the greatest con man I ever met, as I jokingly told him. But I do believe his heart was in the right place and he was genuinely looking out for us. We were very happy with the things we bought but even happier with the service. Would again highly recommend seeking out Misael. He'll take good care of you.
My girlfriend and I where on the hunt for a new couch and I am so happy I shopped at Ashley homestore in Henrietta. The store had tons of options and the staff was really friendly! We worked with Jodi McKain and she was super helpful and made the whole process really easy and stress free. The gf and I must have sat on every couch there multiple times and instead of pushing us to make a purchase or just walking away, Jodi helped narrow down our choices and spent time with us to help invision these couches in our space. Now that we have received our new couch, I can say Jodi's insight was spot on and we could not be happier with our purchase! I will definitely go back to Ashley homestore for my future purchases!
The sales people we dealt with were extremely helpful and patient with us. We got our furniture really fast, which was amazing compared to other stores we’ve dealt with during Covid. They were very professional when they came to set it up in our home. We are very pleased.
Need to have a new couch fixed and it's like buying g a house. You have to go online take pictures, write an essay and still have to wait for a call back. What happened to a call and a quick appointment? Not happy right now.
I'll preface this by stating that the Sales staff (Matt in particular) was excellent; this review is not a reflection of them in any way.Product quality control, on the other hand, is terrible. I purchased a leather power reclining sofa & chair to be delivered on August 13th. The sofa was damaged at some point prior to the delivery (scuffs & small rip/tear in the leather). The reclining action on the sofa is also defective; only one side works properly.I was told by customer service that the sofa can be replaced. It's now September, and I'm still sitting on a defective/damaged sofa with no discernable timeframe on when it will be replaced. In hindsight, perhaps I should've gone next door to Value City.
In these days & times it's hard to find a great furniture store that you can count on. Post pandemic, most furniture stores will have you waiting times up to a year for arrival, but not Ashley. 5 Stars across the board for Ashley Home Store for multiple reasons. They have an amazing team, from sales to delivery scheduling associates & capped off by a great delivery team. The delivery team assembled everything for us & were very professional. Amazing staff, beautiful selection and stock availability is A+....stop by you won't be disappointed...it's a guarantee.
Great furniture but expensive
Matt was a pushy salesman, I did not buy from there
Sorry to say this but there deliver people no good. They broke my mirror table delivering my sofas. And know they say is up to the delivery people to respond for the damage. Put I pay Ashley Furniture for delivery hello. I’m so upset with them.
Ashley Homestore in Henrietta, NY is by far the best furniture store in the area! We went to every store in the greater Rochester area and Ashley was by far the most professional, clean, and had THE best staff. Our sales rep Daniel Roberts was true super star! He was extremely friendly, personable , knowledgeable, not pushy at all, and helped us pick out the perfect couch for our new home! Dan quoted us 12-14 weeks for delivery, with everything going on in the world, we understood and said we will take it when it comes! However to our surprise the couch arrived exactly 2 weeks after purchase! The delivery team was also the best I have ever experienced they said they had been with Ashley for 17 years! They unload my couch, carried it up two flights of stairs and had it set up and installed perfectly in 10-15 minutes, it was unreal! Overall Ashley Homestore is a great company, the local team in Henrietta, NY and the delivery team are all 10/10. I will be recommending them to everyone I know in the Rochester area!
I cannot say enough about how accomodating, kind, and knowledgeable Matt has been to me, both before and after the sale! He will go the extra mile, and then some, to do his best for his customers! Awesome experience!
Matt Neider, the salesperson who helped me, was excellent. He was pleasant, took time with my needs and never pressured me at any time. I am sure that it was his attention that I purchased 2 chairs on my first shopping trip to look for chairs. Never cared about going to another furniture store.
Extremely unhappy with our purchase and business. Will not be purchasing from here in the future. We had amazing customer service in store. However, not with delivery - our couch came half done and is taking us almost a year with zero apology to get the couch completed and put together properly. Having to put your own couch together after the amount of money spent on it bc of the mistakes of the manufacture was also not on my too do list with babies. Very disappointed in this company.
Ordered a bedroom set and mattress in September 2021. Was told it could take up to 16 weeks for delivery due to covid back up. Because i would have to move old furniture out when the new furniture arrived, i stated that i did not want any items piece by piece, i wanted them all delivered together in full. A few weeks later i get a text that my mattress is ready to be delivered, and i had to call again to state i did not want it until the whole set was ready. 3 months later i get a text that my order is ready to be delivered, so i cleared out all my old furniture to make room for the new. Turns out, all they were brought was the mattress, with no information as to when the rest would be coming. I had to then move back in all my old furniture. Ashley customer service offered no compensation or credits for their mistake, and just blamed it on the warehouse but couldn’t give me anyone there to talk to. 3 more months later i get another text saying that half of the order is ready, and if i didn’t accept it now, they would reallocate it to another customer and i would have to wait even longer for it when the rest of it was ready. So i again took a partial delivery. Finally after 8 whole months, twice the amount of time they told me originally, the entire order has been delivered. I wanted to give up half way thru out of sheer frustration with this process, and just have everything returned and refunded, but they said they don’t take any returns or refunds, Even for the items i hadn’t even received yet. This process has been an absolute nightmare, customer service was atrocious and unhelpful, and i would never recommend doing business with this store.
I ordered a bed from @AshleyHomeStore in December 2021, it came in March damaged. They sent a new one in April and the hardware was missing! 🤦🏾♀️ Said the hardware would be delivered “mid May”. I called today and they’re talking about “mid June”! I am so fed up! It doesn’t seem like anyone at @AshleyHomeStore cares that we’re going on 6 months without a bed! This is ridiculous! My husband and I spent over $8,000 at Ashley Furniture and now that they have our money, they don’t care what happens after.
I ordered a bed from @AshleyHomeStore in December 2021, it came in March damaged. They sent a new one in April and the hardware was missing! 🤦🏾♀️ Said the hardware would be delivered “mid May”. I called today and they’re talking about “mid June”! I am so fed up! It doesn’t seem like anyone at @AshleyHomeStore cares that we’re going on 6 months without a bed! This is ridiculous! My husband and I spent over $8,000 at Ashley Furniture and now that they have our money, they don’t care what happens after.
Had a horrendous experience with the salesperson Matt today at the Rochester store on Hylan Drive . His personality was cocky and beyond rude, and he talked down to my friend who was trying to look at a table . Made us both highly uncomfortable on multiple occasions and in many ways.
Anthony helped my Husband and I pick out a bedroom set and mattress. He was incredibly helpful and knowledgeable. Can’t say enough about how wonderful he was to work with! We will definitely be back after that experience.
If you buy furniture at this store be very careful if you purchase the extended Platinum Warranty coverage. I purchased a lift recliner chair at this store because I needed the lift assistance to get up after my leg surgery. Had a problem with the chair so the lift no longer functioned. Three companies are involved with this "Platinum Extended Warranty ". Ashley Furniture, The warranty company, and the tech company. Each one points the finger at the other and claims " not my responsibility ". Bottom line, in 3 months it will be one year and my chair still does not lift. So my recommendation is to never buy furniture with an extended warranty from Ashley Furniture.
Went into the store and told they were running a great 30% off deal. I was so excited. We home to measure, pulled up online and it was HUNDREDS of dollars cheaper. So, ordered it online. I was told delivery was 8-12weeks, which stinks but ok. I knew when I purchased. I get a text that delivery is 24 MONTHS out. ALMOST HALF A YEAR!!!!!!!!! That's a far cry from the 12 they gave me. So many lies and deceit. Do business with an honest company. It's too bad....I only just started buying all the furniture for my new house. Why can't people just be honest!
Best customer service experience by far. Dan Roberts went above and beyond to find me a couch and a mattress within budget and with great financing options. He even helped my sister get a great deal on a mattress too!
The staff is very attentive but not overbearing like some places
We needed a new dining room table and some stools for our kitchen, we went to Ashley and we received all our things. We had a few snags, but with Covid we expected that. The dining room table we bought, wasn't what we expected , it wasn't what we thought, it was super wiggly, and we had the service team come out, and they said that it was a "lemon" or put together wrong. so need less to say , we were in a situation that they were only going to exchange the table, but to find a table that would match the chairs would be impossible. Well, we went in and saw Amirah and Tracy, and they were amazing. they were very understanding of our situation and they made it right. I highly recommend this store, and especially these two. They made it right and we will be back and refer people to them!!!!
Love ❤️
Friendly and helpful staff. Our order came in earlier than expected, and delivery was friendly and great!
So far so good. We'll see if it's delivered in 4-5 months! Matt was very genuine and we enjoyed working with him, would definitely recommend him as he earned our business!
Nice
will never order from here again.was the worst experience ever my bed was delivered unopend and they damaged it all up it looks horrible. and when I orderd my bed it stated that i did not need a box spring or foundation but when I get the bed and put it up i do. they they gave me a 150$ gift card and I was told I could use it on anything in store so since I needed a box spring now I was going to use the gift car well when I get in store they tell me i can't use it on my box spring or anything that have to do with bed now I have a gift card thats useless to me worst place to order anything from never again
Check that the salesperson helping you isn’t jacking up the price. Just typical, isn’t it? Us: yea we will take this loveseat Salesperson: great, we have a great 20% off deal, and today only I’ll give you 30%! Us: wow great. Us later that night: checks online on the Ashley furniture website and the same loveseat is available for $400 less than what we paid for in store… Very predatory.
Brand new recliner broke as someone sat on it and almost fell out of the chair. I called and was told it would take weeks for parts to come in, then weeks to schedule a technician to see if the chair can be fixed with parts and then if not , order a new chair and take months for it to come in. The chair is not fixable the frame is uneven and the wood cracked and there was wood shavings all over my floor. Just terrible process that makes no sense. Blindly orders parts over phone that they think is necessary before someone even looks at it. All the while still paying for a chair i can’t even sit it because it’s too dangerous and broken in half. Oh and of course blamed the pandemic for the delays. I shouldn’t have to wait for a “third party” Mr. Fix it technician to come over and attempt to repair my chair. How about you do what a reputable company does and come pick up the broken chair or i would even drive it to the store just to get it out of my house and give the customer a brand new chair or refund in a reasonable amount of time. Nope, neither are options. No longer a customer. Update!! Now the other recliner is making a loud spring noise and not working properly. Looks like I purchased a defective product as they now are ordering parts to fix the five month old recliner. But it’s ok they hide behind the absurd one year warranty . DO NOT BUY FROM ASHLEY
Good furniture and customer service.
Had a great experience with our salesman, David. He was very helpful and helped us get a great price! Thank you so much!
Jodi was an AMAZING salesperson. From the minute she introduced herself she was funny and personable. She didn’t pressure us at all to purchase our mattress and didn’t sell us anything we didn’t need, which to me is huge. She was so helpful in guiding us to exactly what we were looking for. Thank you so much Jodi as this was a big purchase for us and you made it so comfortable and enjoyable. ☺️☺️
Delivery service is awful their guys showed up and immediately say "oh this ain't gonna fit in here" making it obvious they didn't even want to try. Gave it one try in a way that obviously wouldn't and would not even bother to try any other way. We're very quick to just assume that nothing would work. Now I'm out of a sofa and the delivery fee. Waste of time.
The delivery people are great! But we were lied to at the store as they told us all of the furniture was made in the USA that's why it takes so long because the factories here are running behind. That was a lie as the stickers on the furniture says made in Vietnam!
In store experience was phenomenal. The delivery experience so far has soured all good will the in store employees garnered. Was told to schedule delivery and remove any furniture as they don't take furniture from the home. Only to them to arrive with just a table and not the rest of the furniture THEY scheduled to be delivered. Now I don't have a choice but to have an empty living room for 4-5 days. Instead of making it a priority to recify the issue I have to essentially get pushed to the back of the line until their schedule opens up. World class POOR customer service
Do not buy anything from this store. They make junk and then do not stand behind it. Buyer beware. We have bought many pieces from them and they fall apart! Save your money!
Great experience at Ashley Store in Henrietta. Sean was so helpful and knowledgeable and got us exactly what we needed after months of searching!
So this was our first time and most likely the last time we shop at Ashely...First off the sales staff was very friendly and then the fun began...I ordered a bed, mattress, box spring, bed cover and sheet set on-line and after two days or so they emailed me to say that they can no longer get the box spring I ordered on-line and they took it off my bill...Next day I get another email and they said oopsie we cancelled the entire order and thus I needed to once again shop on line...Sucks!...So I did and now we'll see how long it takes before we see our entire order including the in-store purchase of two living room sets...Wish us luck!
Had to drop a star. Purchased a sectional in November. We were told beginning of March at latest for delivery. Alas still waiting. Waiting and waiting and waiting....
Over priced and seems all furniture is huge, poorly made and very little selection.
Great furniture! Lots of styles!
I’m only giving this one star because our new mattress is so comfy so I’m well rested. All sorts of issues with this store. Had a bedroom set we really liked, so we spend several hours in there when we purchased going over exactly what we wanted. Stated multiple times that we wanted the set to include two nightstands- set gets delivered and only one nightstand. Salesperson never included the second in our order. Delivery guys were quick and professional. Upon inspecting the set, noticed multiple scuffs and chips on the nightstand and dresser. Wood glue showing on edges and one drawer was crooked. Called the customer service line and they offer a $100 store gift card. Finally got them to agree to exchange the dresser. We had to then order a second nightstand and are still waiting for an exchange for the dresser. Slimy business practices, spend a little more and go somewhere local.
Our salesman Hassan was fantastic. He was energetic, knowledgeable and made sure we got the best price there was. I honestly had had no plans of buying anything but the deal he was able to get me pushed me over into buying on the spot. Great experience
Spent nearly 2,000 on a couch here. We've had it just over a year and it's already falling apart! Quality is Terrible! Do not recommend!
Hassan was amazing&quick. Kind&very accommodating. Ashley's is clean&fresh. Vast options to furnish your home
Shane Fornier confronts me as soon as i walk in the door, and keeps following me. What am I going to do, walk out with furniture? If I want to talk to a sales rep, I will come up to the person when I am ready for info or a sale. I find it very rude to be hounded by sales people, that don't really do anything at all.
Barbara was hands down the best representative that we could of dealt with. She was so knowledgeable about the pieces I was interested in and went the step further to make sure my item from a different store would fit properly with their product. She never once pushed a sale pitch onto us. Thank you Barbara!!
I waited nearly 12 weeks to get my FURNTIURE delivered. The sales staff was wonderful. Unfortunately when it came time to delivery your delivery department is sub par to put it kindly. Your customer support person had to explain to me why your movers asked my wife to move a king size bed by herself while they watched because they are “not obligated to help”. Apparently if you buy a headboard and footboard from Ashley, the expectation is that they do not have to place the existing bed in the new framing ( our current bed was three days old). I was told that because the mattress came from a different store they were not obligated to move it into the frame we purchased from Ashley. Instead they were instructing my wife to move the existing mattress and box spring by herself so they could set up the new bed. This is not what we agreed to with our salesperson. Further common decency should make it such that one human being would not watch a struggling person attempt to move a king size bed by herself because of a misguidance from your sales department. I want to work with a company that values us as a customer. Ashley does not. Therefore, we asked them to take their furniture and remove theirselves from our property. My favorite quote of today was when the customer “support” person tells me they are “not obligated to help” to which I explained “then I’m not obligated to buy”.
I should have listened to all the reviews and gone elsewhere but they had what I was looking for. I ordered a sectional and recliner. I knew it would take some time and I was fine with that. When the furniture arrived it was the wrong chair and the couch was damaged. I was told if I refused the chair the replacement time would only be 2-3 weeks due to it being their fault. So I did that. I called about the damage and was asked to email pictures, which I did. I was told I would get a call back by end of the day. That didn’t happen. It wasn’t until 4 days later and me making several calls did I finally get answers. The sales were blaming customer service and customer service was blaming the sales department. It was a joke. They finally order parts to fix my couch. I called today as 2-3 weeks pasted to check on the status of my chair and was told it would not be in until December 7th. So they lied to me. And I’m still without a chair. Through all this not one time did anyone say sorry that caused this mistake. You would think with Ashley being a large company the salesman who ordered the wrong chair or the manager would at least call to apologize and offer some sort of remedy. Nope! Not only are the customer service employees rude but I had to beg to speak to a manager. Only after I mentioned how I couldn’t believe they treat their customers this way did she offer me a $50 refund. Big deal. Do yourself a favor and go elsewhere. This company is a nightmare to deal with.
I will start by saying the sale team was good. They seem to have a lot of communication. Issues on product follow through with logistics. Being in retail I understand that day and situations can go side ways. With that said it is inconceivable on how we have been treated when it came to delivering our product. Even though the gave us a window they narrowed it down to arriving around x.The I was called a hour and half earlier say the would be at my house in Fifteen min. After I had requested 30 min prior to delivery.the day before. I had told the driver I was informed by that it would be delivered around x and I should call for a reschedule. My conversation went that would talk to the driver to reroute after the following job and they would call me on the way. Apparently this was LIE. 45 min after no follow up I called back and was informed that they could not reroute and we would have to take delivery on a new date, 12 day later. No other solution, no wiggle room a halfhearted apology no other manager, no compensations. By the way we had removed our beds and donated the furniture the night before so my child, wife and I will be sleeping on the old couch for next 12 days. You can forget about the new couch sets and I said sets that we where gonna purchase. In my business our director goes out with the president of logistics and Gets it done no excuse that we won’t wait 45 min after inside corporate makes a mistake they provide customer service. A service that my family did not get. Thanks for two empty rooms for 12 day now
Went here with my friend to help him look at couches right from the start we said no leather ( he has cats) they showed us several couches all leather and even lied to us saying that leather was good for pets and were incredibly pushy the whole time we were there just trying to make sales not listening to what we wanted and just telling us what we wanted to here. We went to several stores that day all with very similar or the same selection in stock at lower prices and here there was over a year wait even though they told us the others get the product from them. When we tried to leave we were chased to the door to order one last exclusive deal and told that "it's ok if we go to their competitors and that's our decision"
Independently owned location. Do not inventory .com items or coupons.
We have bought furniture in the past from Ashley HomeStore and this time needed a new mattress. Matt or sales person was great, he spent plenty of time with us going through all the options and gave us some great suggestions. He was a pleasure to work with and will definitely ask for him in the future.
Today we were lucky enough to work with Peter Goff to help us on our journey of making our house a home with the furniture we imagined. Thank you to the Ashley furniture team for your help
After having a bad experience at Ashley, I went to Markson's Furniture, and it was incredible. At Ashley, I worked with a salesperson who was so condescending that he insulted me multiple times. I actually had to tell him I felt uncomfortable and stated, "It doesn't seem like you want my business." After deciding on the set I wanted, I saw Markson's had the same set for significantly less money. The salesperson at Markson's said they can get almost anything that's in the Ashley stores. The salespeople at Markson's were terrific and worked together instead of competing against each other, which didn't happen at Ashley or the other stores. I saved more than $900 on the SAME set at Markson's. I still got five year protection on the furniture too.
I purchased my son’s bunk bed in March of 2021. Since then it’s been a nightmare, the bed was delivered 8 months later however wasn’t installed correctly and cannot be slept on due to safety concerns. I have scheduled a replace but I’m yet to receive the product. No one communicates and seems not to know when product will be available. I understand, COVID has caused delays however, it’s unacceptable for a customer to be without product a year and half later without resolution. This will be my final purchase at this store. An extremely unsatisfied customer.
Great service. Looking for smart sofa, a few with high quality but really expensive. The salesman was good. The deliver day is in November.
Misael was the absolute best! he dealt with my crazy flip flop decision and my audibles lol. he really helped navigate the store and knew the products well. this was painless and relatively quick despite me being silly. he is also baby approved lol.
Hassan was an excellent salesman, we ended up with a great deal and new couch we loved.
James and Moe were amazing! Moe was very attentive. James was so knowledgeable about the Living Room furniture products, he was able to walk me around the show room and lead me to the sofa/loveseat set that met all my requirements at the right price!
James K. was super helpful!
Excellent service and professional interaction.
Matt, our salesman made the experience easy and pain free The fact that we’re helping a great cause like Camp Good Days was the icing on the cake.
Went to a charity (Camp Goodays) event and found some great deals. James was helpful with finding the right couch for us.
The charity event for Camp Good Days was for a great cause and James was helpful with finding a living room set we wanted and could afford.
Matt was extremely helpful and made our experience super easy. I will definitely return here for future furniture needs.
Our less than 2 year old sectional has a broken recliner. Even with the extended warranty, we've gotten nothing but the run around in getting it fixed. I'm so sad that we spent considerable money to have a poor product.
Great experience! Loved working with Moe and James. Excited for our new secrional.
My mother had to travel 75 Miles from home to this location to be met with great customer service. Kudos to the Assitsant Manager Tracy and Sales Associate Hassan for helping my mother to find what she really wanted. Their efforts, kindness and even humor was much appreciated. Thank you for making us feel welcome in your establishment. We'll see you again!!!!
Bought chairs from these guys and instead of bringing them out to us so we can put them in our car they told us just to go back and grab them our self. They had 8 guys just standing around and rather then helping us we had to go all they way back in the store and carry them our self with no help.
My boyfriend and I have had such amazing customer service at this location. Lidya has been such a huge help to work with, despite 2 different couches not fitting in my apartment (fingers crossed for 3!). Her willingness to help us out and maximize a past credit has been above and beyond our expectations. Definitely go here and ask for Lidya if you're in the market for an Ashley piece!
Matt did a great job. He explained several different options before showing us a dining set that was exactly what we were looking for. Great service!
Great furniture buying experience. Quick and painless. Thanks James.
My daughter and I were looking for a reclining chair and possibly a sectional as well, we walked out with the best reclining chair thanks to Dan Robert's. We told him our specifications and he gave us the best information possible to what we wanted, he was very helpful, and maybe we will get that sectional!
Got a fantastic deal on a great, American-made sectional. Ask for Matt!
James was extremely friendly and helpful from the moment my husband and I walked in the store. Really appreciated how he made us feel at home and helped us with what we came in for and left with more. Would highly recommend working with him!
SCAM! THEY'LL KILL YOU WITH THE FINE PRINT AND NON-SENSE! THINK TWICE BEFORE GETTING INVOLVED WITH THESE FOLKS! I WISH I NEVER DID! AND THEY"LL MAKE YOU LEAVE A REVIEW WHILE YOURE SITTING THERE IN FRONT OF THEM BC THEY KNOW THE TRUTH!
Ok selection I Guess...nothing spectacular
Sean and James were amazing!! We just bought a huge new house and they furnished us top to bottom for an incredible price. We shopped around at all the major stores, and their prices and service was hands down the best. We are so pumped to get our new furniture!!!
Went to the Henrietta store this weekend to look for a new sofa/sectional. Worked with Matt N and he was super helpful with an awesome attitude and no pressure to buy. Matt gave us a great deal for a sofa and loveseat! Stop by there if you're looking. Great selection and great employees. Thanks again Matt! -Dan & Brett O
I love the experience at this store, it was fun, simple and a lot of laughs, but always mantaining a good calm and serious demeanor when it came to the items and what was possible, I would recommend this place hands down and if you do go in, definitely ask for James, he is hands down the best person to get, specially if you are a first time buyer.
Matt was very helpful and easy to work with! Will definitely be coming back for any more furniture needs.
Train your sales team to be truthful when it comes to delivery services. I was blatantly lied to for the sake of a sale. I will never return.
Don’t do let James k cash you out he will talk you out and act like your getting a deal when you’re not and there furniture not even worth the money please I highly recommend you go next door to value city you’ll get your money’s worth.and he might even try and talk to you when he’s married with kids 🙄
Make sure you come ask for Peter or James or Tracy what a great team very professional and they have a very great since of humor best deals in town
It's was a very nice place. We got help from Sean frens and he was a very nice guy, very calm and helpful and understanding. He made sure we understood everything and gave us the best deal we could possibly get. Thank you Sean 😊
Sean F. and James K. were extreme helpful throughout our large purchase (Sectional, Mattress, and Bed Frame). Sean kept it extremely professional and continued to meet our needs for our home. He was informative and answered all questions. The experience was above and beyond what we were looking for. Sean takes the time to listen and problem solve all of our furniture issues. 100% will refer anyone I know to this store. Thanks for the easy transaction!
James K and Peter G were very polite ,professional . Great service , Thank u
Amazing experience with Ashley HomeStore. James and Sean made a terrific team and took their time explaining the details of our sofa and queen mattress. I felt more at ease with these two gentlemen than any salespeople at three other competitors I’ve been to. Will definitely go back for our accessories and future bedroom sets for the kids. Thanks very much!
I found the perfect piece of furniture for my travel mementos, collectibles. A coffee table.
Very disappointing experience here. We went in and the saleswoman (name excluded on purpose) was beyond pushy and rude. She was rolling her eyes and had many comments that were not needed or wanted. We really liked a piece of furniture but after dealing with this saleswoman we wont be purchasing and wont be back. I know below soon will be a comment from Ashley below apologizing for our experience as that what companies do but we will not be back. That experience was awful and I will never recommend this particular Ashley to anyone.
First time I ever bought from this place..went in found a couch I wanted went to check out after all paperwork was done..I was told delivery would be 16 weeks ...not very happy with that I need it now ..if I was told that first I would of went some other place
Staff was very knowledgeable and helpful. Not pushy at all when looking at furniture but helpful anytime there was a question and extremely friendly. Misael was awesome to work with. They offered an online price guarantee and Misael looked up online pricing for the item we purchased and found us an incredible deal on a bed frame and 2 night stands. Would definitely recommend going to this store and working with Misael!
Matt was outstanding to work with. He was very knowledgeable and made us feel comfortable throughout our visit. We came in looking for a sectional couch and found one that is perfect! Really a great experience!
The time at Ashley Homestore Henrietta, Ny is genuine one of the best experiences I’ve had with customer service. Salesperson, Peter, had been nothing less than great. He was incredibly helpful as well as friendly, and I’m truthfully happy to work with him again.
Amazing experience with MATT the " mad hatter ".... incredible 👏. Absolutely 💯 the best buying experience. Never heard a single one if my wife's objections. BEAUTIFUL 😍 ! Wicked knowledgeable. Very nice.
I walked into Ashley Furniture on a mission to find my dream sectional. I had been to 4 or 5 furniture stores that week and was losing hope fast. I was greeted by a saleswoman named Lidiya who was super friendly and helpful without being pushy or over-selling (as sales peeps tend to do sometimes). She helped me find a sectional I loved. And while I had to wait a few months for delivery (due to covid), she kept me updated via text and was just overall amazing! Couldn't really ask for a better experience!
Stopped in after dinner on a Saturday night with my wife. We were casually looking for replacement sofa and loveseat. We were greeted by the shift supervisor and treated extremely well. We were not pressured and spent the better part of two hours in the store comparing several pieces in our desired style and type. We ended up buying a set. The receipt is in the photos. We felt we had a pretty good deal. Based on reviews, we choose a well rated line. According to the internet it is arguable we ended up paying too much. I have attached a couple screenshots the day of for comparison. Please keep in mind you can't try out a couch on the internet. If we all try out furniture and then go buy it online eventually all the stores will be gone. So we accepted some level of markup consistent with the level of our need for interaction from the staff and availability of things to touch and feel in person. Overall a great experience. We will shop here again.
Love Ashley Furniture!! Jay Combs is so great to work with, so efficient, will answer all your questions thoroughly!!
Had the worst experience of my life! I ordered something on November and called them a month after if it was ready or not. Two times they told me it is ready and I went to pick it up, but they said It is not ready. They told me probably someone lied to you!!! 4-5 months passed in this. Then I called them back on March 30 to see what happened. They said someone already pick it up!!! What the heck? I waited 4-5 months and at the end they telling me someone else already pick it up for you??? I would never buy anything from them again. I definitely not recommend it. By the way it was the Ashley store in Henrietta!
Looking for living room furniture at the Henrietta location and J was very helpful and informative without being pushy. Great experience and will shop there again
Went to this store to search for bedroom sets and Sean was amazing! We found exactly what we were looking for and he made process very easy. He was patient and we didn’t feel rushed to make a decision while we were there. We were greeted as soon as we walked in and the entire store had a positive friendly atmosphere. It was overall a great experience and we will be going back to Sean whenever new furniture is needed!
Sean was great!!
Come here and ask for Lisa - she will take great care of you! We are really looking forward to our livingroom set to come in, and we couldn't thank Lisa enough!
I don't even want to give this one star. I was given a chair that is remote for massaging and heat and it was missing the adapter. I went to the store and asked if the part could be ordered the told me that they would put it in to the parts department and that I should get a call within 24-48 hours. I never got a call and when I called today they told me that because I did not purchase the chair from them there is no way of knowing if the parts department would order it. I did my homework and the chair was purchased there just not by me. Very rude man that I spoke with. I will take my business to Raymour and Flannigan before I go back to them
Matt was phenomenal, very personable and knowledgeable. He made spending money on furniture fun!
Matt was very helpful!
Matt was super helpful in helping me and my husband find a couch for our new home!
We bought new furniture for our living room two couches end table and coffee table took 12 weeks to come in now they're saying 24 weeks and blaming it on covid still. They're $350 coupon for new product is only off of full retail not sale price or online ordering.
Sean was an exceptional help when my partner and I were searching for a new Living Room set. He was very knowledgeable about the various sets and guided us in the direction for us to find the perfect couch and a beautiful coffee table. Honestly, probably one of the best experiences I've ever had in a retail store.
Had a great experience with Lidiya & James! They were really patient & had excellent customer service.
Purchased a recliner in September, it is now March and they say it will be June or July before they can get it to me.
The salesppl were nice & quick to sell u something, everyone was friendly though. Plenty of free parking. Handicapped spaces avail. A LOT of younger salesppl. The store played up-beat music, the showrooms were brightly lit. Prices were kinda middle-of-the-road for wot u got, not too expensive, not too cheap. If u have nothing to do for the day, nice place to visit for an hour or so.
Thank you Peter Goff! Love our couch!!
Matt was very helpful and knowledgeable during our experience. Matt used his expertise to help guide us make a decision. We got great furniture for a phenomenal price furnishing half of our house. Went to every other furniture store and no other sales people were as willing to help as Matt was.
Ask for MATT! He was fantastic and found us exactly what we wanted.
We purchased a dining room table & server over the weekend. Matt was very patient & helpful. Our table came from one collection while the server came from another. Matt even carried an end table from the server collection half way across the store so we could compare colors with the table & chairs. Definitely recommend talking with Matt!
Prices are way too high. And salesman was annoying and followed us
James is awesome, we walked in as first time couch buyers and not confident in what to look for. And James absolutely answered all of our questions and gave us a great deal. We will be back!
Ordering my living room set with them was a big mistake! They made me wait over 7 months. They would cancel the scheduled delivery with hardly any notice and reschedule. They did this over and over. I had to take days off from work for no reason. Do yourself a favor and get your furniture somewhere else.
Jay at the Henrietta store is AWESOME. He sold us our couch and as soon as it arrived we went back to him to look for other things to use with our Ashley Cash! Very happy with the purchase, the delivery, and the customer service provided by Jay.
Nick T is awesome!! I was browsing furniture for my new apartment and he was a wonderful associate. I couldn't have asked for better service. Very helpful and genuine- thank you so much, Nick!
Nick was great and so was the manager John enjoyed the experience recommend going there for your furniture
We worked with James K to buy furniture for our new home. He helped us find the furniture we loved at an amazing deal!
Our experience thus far has been pretty terrible. Placed an order in August after being told that all of our pieces would come in relatively quickly, with the exception of our sectional which could take up to 12 weeks. Not a single item came in on time, we were told via text that our order was delayed and were told that they couldn’t give us any idea of how delayed it would be. When first items arrived, they came damaged. We were ordered a replacement and I thought the worst was behind us. But it’s now been 6 months since our order was placed and I have “some” pieces of a sectional with no date as to when the remaining pieces will arrive. If they even call to communicate with us, it is to tell us that they expect then by mid month, then next call is by the end of the month and so on. The company’s idea of compensation was to refund our $100 delivery fee (mind you for items that have yet to be fully delivered). It’s a nightmare and I feel like I may never wake up from it. I understand everyone I struggling right now, but 6 months is too long and at this rate it will be longer than six months. It feels unjust to even offer 1 star which is unfortunate because we truly do love the furniture they offered and would have definitely been back for more had the experience gone differently.
Had an amazing experience. James and Msael helped me furnish my first apartment and I couldn’t have had a better experience. Had great conversation and they really worked hard to get me the furniture I wanted for the right prices fit for me. They Had so much patients. One of the best customer service experience I’ve had. I Left feeling very confident in my purchase.
Matt N. was very pleasant to work with. He was patient, kind and knowledgeable about Ashley’s products and furniture. He quickly navigated the store’s website to find us what we needed. We appreciate his customer service and dedication!
My mom and I came in today and were greeted by Misael whose energy was great and very welcoming. We were looking for a couch set so he showed us one and then gave us space to browse. After a little, he happened to be helping with some customers so he sent over his pal, James, to make sure we were still doing alright. We got to a set we loved, he found us and showed the nifty little features on it that made us love it more. He explained everything great and made the deal worth our while. If there’s ever a time we need more furniture he will absolutely be the person we call. He treated us like we’ve known him for years, in the best way possible, so he’s for sure our new furniture plug lol. Thanks again Misael!!
Shane S. Helped us with out mattress purchase and we had a great experience. Very knowledgeable and a pleasant to work with.
Great experience at ashley furniture in henrietta today!! Worked with James and John and they got us a great deal!! Highly recommend working with them! 🦩🦩🦩🦩
James and J were extremely helpful while trying to get a new bed set! I definitely recommend going to see them super nice guys and make the process very easy!
Absolutely terrible experience. Ordered furniture for the bedroom august 25 th and have yet to receive an expected delivery date. While I understand there are delays given covid, the communication with the store / customer service has been absolutely awful. They charged the credit card- with no furniture, we were supposed to receive a 300$ gift card- never got it. They called and said our furniture was ready multiple times- each time I specifically asked if it was the entire bedroom set - they would say yes- when they called to confirm delivery and I asked if it was the entire set- last minute I was told no- that it’s only the mattress . Multiple calls, being on hold for multiple hours, it’s jan7 th and I still do not have an answer. Will absolutely never shop here again. Also just spoke with them now the dates have changed to feb 21 with no guarantee on delivery, every month is a new delivery date. update: called the corporate office number, however it was just the regular customer service number yet again, at this time we havent talked to anyone, and there is still not guaranteed delivery date.
Went to Ashley’s Home Store In Henrietta NY, to buy my mother a new mattress and James and Misael was extremely helpful and extremely kind! 10/10 recommend! Very informative on the products that they were selling me!
James and Messiah at the Henrietta location went above and beyond helping get me a new mattress in my price range. Went to the Ashley Homestore in Henrietta, NY and Marla was extremely helpful! Thank you so much!
Buyer beware. Extremely bad service after sale. They simply do not care about customers. Bought 2 bedroom sets for kids July 3rd. Did not get until September weeks after promised. Delivered with so many issues, we had to replace many parts. They forgot to order our mattresses. We had to order mattresses elsewhere, otherwise would have taken over a month to get from Ashley. Sales people do not care so you get stuck with support from central offices. Central office is so disorganized. They have poor communication with their contract delivery and repair partners. They never commit to any schedules in writing, only MANY broken promises. Their directions never make it to delivery and repair teams. Original order, replacement orders, multiple repair service visits delayed or not actually scheduled as promised. Incorrect orders required rescheduling service calls. This was a big purchase for our kids, from their grandparent's inheritances. Wanted big reveals all at once. Instead it was drawn out. Kids had to sleep on floors for weeks at a time due to incomplete and defective deliveries. Bedrooms were not completed satisfactory until November. And still some issues we will just live with. Poor quality overall. Kicker was we later found exact same sets for sale at Raymore and Flanigan (under different name.) Floor prices were lower than sale prices at Ashley. And was in stock for next day delivery Ashley sales contract states they will not take back any units after delivery!!! BIGGEST LESSON - Do not accept any delivery if you are not happy with what is delivered. Send it back and do not rely on their promises to fix.
James and Shane were great! Gave us a great deal and were both personable!
Matt was very accommodating in selling us a sofa table and two end tables. He was patient and made it a seamless process. We’re 100 percent satisfied with our experience — great deal too!
Great customer service by Joshua Hall.
First trip to Ashley Homestore to purchase a bed and mattress. Can’t say enough good things about Shane our salesman. He was easy to deal with, patient with all our questions an all around good guy. The world needs more helpful people like him.
My experience was wonderful. I went in last week to look around and was not followed around and no one was pushy. Misael was awesome and very thorough in going over our contract and warranty. I can’t wait for my furniture. Thanks Misael!!
Service was awful the lady who greeted us said she worked there 15 yrs acted like she didnt want to help us with anything just clueless her name was carol will not be seeking her if i do decide to go back
Misael was amazing would definitely reccomend him
Misael LeBron was amazing!! From the moment we walked in until the moment we decided on the furniture we wanted we felt like we were respected and were not being pushed towards anything we didn't want or need! He helped us find the perfect island table to match our dining room table! He has a great attitude and was very professional! We need more Misaels in the retail industry!!
Keats is the man, highly recommend. Will buy from him again
James kavanaugh and Josh were really great! Came in for a chair but we really needed a bed soon also so we ended up buying both from them because they were so helpful and nice! They made it super easy and fast for us.
James was super helpful and we are very excited for our new bed!
I had an excellent experience at Ashley in henrietta! Misael and James the manager were super helpful and made me a very happy costumer. Will highly recommend.
They didn't have what I was looking for.
I bought a Sectional and a 6pc Kitchen Table in April. The chaise on the sectional came ripped off the truck and the fabric is pulling in a lot of spots already. We’ve only cleaned the table with water, like instructed, and the finish on the table is coming off already. And we’ve gotten splinters from the chairs. Appears to be cheap quality. My previous furniture I had for 10 yrs with no issues. I’ve had this furniture less than a yr and it’s already falling apart. Would not recommend Ashley!
Had a good experience buying couches from a different Ashley store in 2019, but this year I ordered a bedroom set in Henrietta and it was nothing but 5 months of problems. The dresser did not arrive with other items because it broke in transit, 2 weeks later it arrived but one drawer was crooked and running into the side of the dresser. They also didn't bring parts to attach the mirror. I called and they ordered parts. 3 weeks later parts hadn't arrived due to covid so I requested they come and try to repair the drawer without a new drawer and attach the mirror since I had received the mirror attachment part. When they came they had only sent half of the parts needed for mirror attachment and although the drawer was no longer running into the side, it was still crooked. More phone tag. I kept calling and they said I'd hear back in 24 hours, days would go by and I'd get the same thing. Finally, we go in store and managers find out that they had ordered the wrong drawer twice and put in an order for the correct drawer. Then they mailed the other attachment for the mirror. It came without screws. Then I went to dust the top of a nightstand and the paint started chipping off. I called again and they said I must have done something to cause it. I gave them 5 months of benefit of the doubt and this was the final straw (please remember, the giant mirror had been in my hallway unusable this whole time). They agreed to let us return it but will not return the delivery charge. I will say this-, after asking they did give me a $100 gift card in August and a $70 gift card in October which on my end does cover the delivery cost. They did not give these easily though, I needed to fight for them. So I ended up with $8.01 extra from what I paid in gift card form, but I really don't want to use the $170 because this was a nightmare and I will not be purchasing from them again. If I had not fought for those gift cards I would be out $161.99 and 5 months of my life living in annoyance. They did not at all try to make our experience better and instead treated us as if we were inconveniencing them.
They really listen and care about getting you the furniture you want. Unfortunately they didn't have anything for us.
James K was absolutely wonderful! He made sure to show us all of the best options for what we were looking for specifically. He let us take our time (we are very indecisive) and remained so patient! If you go to this location be sure to ask for JAMES K for a great experience and an amazing price!
Its coming up on 16 weeks of waiting for a couch and no delivery in sight. 16 WEEKS orderd august 31st. Last I herd from our "order rep" ashley has no idea when it will be ready. You can only blame so much on covid but 16 weeks is outrageous. Dont go here, buy your furniture elsewhere and recieve it at a reasonable time because its not going to happen with Ashley
Matt was very great and very patient .Also very funny and a pleasure to do business with.
Matt N. was so helpful, honest and just fun to chat with. He went above and beyond to actually make our experience, dare I say, fun!
I ordered my couches on August 24th and still do not have them. My advice would be to not pay in full and picture what you will be doing at least four months from now because that's how long it will take. I will update this when I get them but we are about to enter month five of waiting and it is no bueno.
I am seeing lots of positive comments here and i can't help but wonder if these are people that recieved their furniture. I ordered on August 24, 2020; paid in full and have not recieved my order yet. I would not pay in full even if you can because at this point I am skeptical that I will get my order at all. Edit: I will update this post as soon as I receive my furniture. Edit: It has been 27 weeks now. Our furniture has not arrived.
Matt was an awesome salesman. Professional , funny made us feel comfortable and took the time to explain the differences in all the mattresses . Very professional.
Great value store, staff is semi-hands off which is nice, allows you to find what you want without being rushed.
Absolutely fantastic service! So happy with our visit. James Kavanagh is very knowledgeable and made our experience so easy. Also, HAPPY BIRTHDAY!!!!!!!!😄
We always have a wonderful experience working with the sales team and the team in the store. Matt N. was absolutely a pleasure to work with and went above and beyond to ensure our sales experience was fantastic. Thank you Matt!
Jon S. was very helpful in choosing our sectional. He gave us his personal number and proceeded to answer all my questions after we got home and measured. We returned to purchase the sectional and James K. took care of us. He was very nice and very thorough. Explained everything clearly and had us out of there in less than 20 minutes with everything we needed. We will be returning in the future for sure.
I haven’t bought much furniture, also I can be very indecisive. I worked with Lidiya, she was very patient with me, showed me multiple options with zero pressure. I ended up purchasing a dresser only to change it the next day, again with no issues. Very happy with my purchase and the service provided.
Matt Neider helped me today and he was great! He was very knowledgeable and answered all my questions-very helpful, too!
My experience with the store and sales professionals were both top notch! My sales person name was Misael and I would recommend him as he was great. Not pushy at all and gave me time to look everything over and do my measurements.
James was such a help in finding my significant others and I perfect bed set and couldn't have asked for anyone better to assist us with such a task. Thanks james!
My boyfriend and I went to Ashley Homestore in Henrietta on Black Friday. We worked with James and had an incredible experience. James worked with not only us but, my boyfriends parents. We got an incredible deal and are so very happy. Highly recommended and will return to purchase more furniture in the future.
Great Black Friday sales. Enjoyed working with my salesman Pete!!
We spent so much money on couches at this location that I&'m not sure we will ever actually see. We have been lied to on numerous occasions about when they&'d be coming. What is more upsetting than the delivery date that changes by WEEKS every time we speak to someone (which always comes after OUR outreach, not theirs, of course), is that when you&'re promised a call back, it never, ever comes. Doesn&'t matter if it&'s a store associate or a manger. At one point, my husband somehow ended up speaking to a mystery woman who identified herself as &"the highest person customers are allowed to speak to at the store&" (her exact words), he said was essentially assured that our order did not matter to her. I am thoroughly disgusted and I cannot listen to &"it&'s COVID-19 delays&" one more time because somehow, every other furniture chain has managed to maintain decency, customer service, and eventual delivery. Three months later and we haven&'t had as much as a nod of recognition that we were sold a bag of beans when our associate told us we could probably be looking at an October delivery. Zero stars if I had the option. Check elsewhere for your furniture needs.
James was awesome my wife and I were looking for very specific items, and they made it happen. He rearranged furniture and took so much time out of his day to assure we were happy with every choice. Details down to the pillows he made sure everything we chose we were in love with.
Good prices with no pressure sales associate.
Completely unacceptable experience. If I could give 0 stars, I would. I&'ll summarize my experience: we were sold furniture that didn&'t existed, told the furniture could be delivered even though we were moving, TERRIBLE customer service experience, multiple mistakes made, still don&'t have my furniture after 6 months. Here are the details:Met a salesman. It was the last day of the month. I&'m sure he was just trying to make commission. He sold us furniture June 30th and promised us that it could be delivered to our new home in PA. Told us that it could take a few weeks due to the pandemic. We ordered a TON of furniture. Even opened a credit card. We were SUCKERS. Next day, we got a call. They actually didn&'t even have the couch we wanted in stock. At all. Nor did they have a lamp we ordered. I questioned why we would have been able to order the items if they were not available. Didn&'t get a clear answer. Ok fine, we bought a couch else where and got it within 2 days. Two days after that, we got a text message that our furniture wouldn&'t be delivered until 2021. We called Ashley. They said &"oh we don&'t deliver to you.&" We said we are aware but we&'re told that it could be done. Gave us a hard time. I have the salesman&'s name. They said- ok we will make it work. We waited 3 months. Multiple phone calls. Multiple cancelations of delivery dates. We liked the furniture and it was the right price so we decided to wait. FINALLY we were able to eat at a kitchen table and sleep on an actual bed instead of an air mattress. THREE MONTHS. They got the order wrong. Brought the wrong chairs. And the order was not complete. Didn&'t have the dresser or end tables. Fine. We will continue to wait. It has now been 6 months. We still do not have our furniture. I have called multiple times. The customer service representative said &"aren&'t you aware of the pandemic?&" Actually I am. Because I am a health care worker. So rude. I got to work everyday. The pandemic is not an excuse for bad customer service. Our furniture was supposed to be delivered Friday. Canceled yesterday. Got a text today. They would like to reschedule. Called during BUSINESS HOURS and they are &"closed&". I would return what is left of my order, however, I have part of the bedroom set and worked really hard to be able to purchase furniture for my home. No one has offered us anything for our trouble. I would like to start to charge Ashley Furniture interest on my purchases. I don&'t think it&'s right that I should be charged interest on a purchase that I still do not have.I will never order from Ashley ever again. I also will tell all of my friends and family to never order from them. Save your self some time and money. Do not purchase furniture from this company.
David Boyers was amazing! He took care of our questions and needs quickly. Love this store!!!!
We appreciated the service we received from James Kavanagh. He definitely knew the product and was happy to talk us through the pros and cons of two different sofas. He was enthusiastic about the brand and making a connection with his customers. He was also entertaining.
We just purchased 2 sofas at an amazing price. Lisa G. was great.....personable and attentive, but not pushy. Thanks for the great service!
James was the absolute best. He greeted us with with warmth and positivity and was incredibly helpful. We were here set on buying a sectional, but I am confident if we were just browsing, he would have been just as helpful and wonderful. Always come here for great service and great prices, and always ask for James! :)
Alex Forrest was great to work with and made buying a new couch so easy!
I understand things being backed up from COVID but come on. When a company tells you 12 weeks max for delivery of your furniture now it’s looking like it will be over 18 weeks before I “actually” get it- if I actually get it. This is just by far the worst experience I’ve had with a furniture company! Never again will I purchase from or refer this company.
James and Dave were excellent at helping us. They were not pushy or anything.
We had the most amazing service with j and the manager James. We gave J an extremely hard time on coming to agreement and we were extremely pleased with how J and his manager James took time to hear us out and explain in detail what we were getting for the amount we spent. Want a great deal and great service go ask for J or the manager James.
Beautiful furniture
Today my husband and I visited this store with the intention of purchasing a recliner. We were greeted immediately by Misael. He was very informative, patient and friendly. Not only did we leave with a recliner but also a sofa. Thanks Misael!!! Looking forward to our new furniture!
James and Misael were awesome! Thanks guys!
Great, friendly atmosphere. I appreciate Misael & James' tireless efforts to get us the best deal possible on a custom set that they don't currently have in store. They made the process effortless and very ready to understand. Other places didn't even have people to greet me at the door! Highly recommend Ashley Homesite Henrietta!
I went to the Ashley Homestore in Henrietta with the intention of window shopping for a sectional couch. I saw one that caught my eye and planned on walking out and pondering a future purchase for awhile. David and his Manager, James made me such an enticing offer I ended up buying the couch on the spot! I never write reviews but this was such a reasonable and pain free process, I decided to let you know I'll definitely be making Ashley my first consideration for future furniture purchase.
James was great! Super helpful and excellent service!!
Very friendly, very knowledgeable about the item I inquired about. Would recommend this store.
Peter and James were extremely helpful. James even said to me "if there's a way to make it happen, we'll make it happen" and thats exactly what they did! Now because of them, I have a beautiful new living room set im too excited to get delivered!!! The whole time they wanted to make sure I understood everything instead of just selling it to me and making me figure it out later. I give these 2 a 10 star instead of 5! We will for sure be coming back!! Thanks guys!!!
Misael-top notch customer service. Will definitely be back. Can’t say enough good things about him. Made the furniture buying process beyond easy!
I had Misael as a store associate and he was great! Very helpful, knowledgeable, and had great customer service! Will definitely return in the future for furniture needs.
Matt N. Was fantastic. We came in wanting something very specific and he was able to find it for us! We have been long time Ashley customers and will be back!
Thank you Marla for the excellent customer service you provided I could not ask for a better person to have helped me you are great at your job And you are my first recommendation to my friends Keep up the good work From: 1 satisfied customer
We worked with Peter, he was very knowledgeable and helpful. He provided the information we needed and are very happy with our purchase. Would highly recommend him and Ashley overall.
Dave was a great help with helping us to find a new couch!
MISAEL was pir sales rep and he was awesome! Very personable, knowledgeable and friendly! We are very happy with the help he was to our decision. We will be back for more furniture and hope he is still here! Thanks
Misael was great! He was upfront with information regarding delivery times and was very polite and professional! If furniture shopping seek him out!!
Matt was awesome. Extremely helpful and friendly. Process couldn’t have been easier. Super friendly and gave us an amazing deal!!! Go to him for any of your furniture needs, he’ll hook you up.
Lydia and James are awesome! Very friendly and helped me get the best deal
Came in to look for furniture, Marla was the best salesperson I've had. Left with buying my living room furniture. Great customer service would recommend her 10 out of 10 times.
Helpful sales associates not pushy.
Ashley Furniture does it again - offers AMAZING customer service, quality furniture and INCREDIBLE deals. My husband and I have been happy Ashley furniture customers since we moved into our house, and always have a positive experience going to pick out furniture. When we went this past weekend, John was FABULOUS - he introduced himself, showed us around, but then also gave us the space to look ourselves and checked in on us after a little bit, which I loved, since it gave my husband and I time to talk by ourselves and decide what we want. He was professional, polite, and went above and beyond for us.
Ashley Furniture does it again - offers AMAZING customer service, quality furniture and INCREDIBLE deals. My husband and I have been happy Ashley furniture customers since we moved into our house, and always have a positive experience going to pick out furniture. When we went this past weekend, John was FABULOUS - he introduced himself, showed us around, but then also gave us the space to look ourselves and checked in on us after a little bit, which I loved, since it gave my husband and I time to talk by ourselves and decide what we want. He was professional, polite, and went above and beyond for us.
Dave and James were very helpful, knowledgeable about the the products and helped us find what we were looking for
Was more than willing to wait the 8-10 week delivery timeframe, no problem. Then I learn after week 7 that it's now doubled to 16 weeks and now I just feel lied to. I did hear from a source that they know the actual timeframe, tell customers a shorter one and just assume they'll go along with the extra-extra wait once they've already been waiting a while. I've waited for thousands worth of furniture for two months at this point and they expect me to wait another two months for products I've paid for in full upfront. I just want a refund at this point so I can take my business elsewhere.
What can I say?! I loved my experience at the store on Sunday!! I went in thinking I’d just look around to find a couch and dinning table for my new house. With the amazing help from James and Marvin I was able to get way more! One of the other things that was truly wonderful was how great they were with my kiddos (1 and 6.) it can be a little challenging going shopping with small children but they were rockstars and helped us get great stuff for my daughters bedroom! They even played, Marco polo with her. So sweet. I’m so excited for my new bed frame, couch, dinning table, my daughters bed frame and so much more!! Thank you times a million for all of your help and patients! I seriously wanted to cry and give you a big hug but... COVID! Lol
Was more than willing to wait the 8-10 week delivery timeframe, no problem. Then I learn after week 7 that it&'s now doubled to 16 weeks and now I just feel lied to. I did hear from a source that they know the actual timeframe, tell customers a shorter one and just assume they&'ll go along with the extra-extra wait once they&'ve already been waiting a while. I&'ve waited for thousands worth of furniture for two months at this point and they expect me to wait another two months for products I&'ve paid for in full upfront. I just want a refund at this point so I can take my business elsewhere.
Was more than willing to wait the 8-10 week delivery timeframe, no problem. Then I learn after week 7 that it's now doubled to 16 weeks and now I just feel lied to. I did hear from a source that they know the actual timeframe, tell customers a shorter one and just assume they'll go along with the extra-extra wait once they've already been waiting a while. I've waited for thousands worth of furniture for two months at this point and they expect me to wait another two months for products I've paid for in full upfront. I just want a refund at this point so I can take my business elsewhere.
Matt was a great sales person. Helped us out on the prices and shipping. Would definitely recommend to friends and family. Will be shopping here again very soon. When you walk in ask for Matt! You won’t regret it. Edit: very sad to be making this edit, because our sales person was so great, but we received our merchandise a couple weeks ago and the couch is already sagging. I can tell the inside material is not the same as the couch we sat on in the store. I knew this immediately, but the couple weeks we’ve had the couch has confirmed this. Sad to remove two stars
7-Week Update: Lied about delivery timeframe. James just gave a general response when reminded that he initially told us it’d be an 8-10 week wait for our items. Now he’s saying, “All orders are estimated a 16 week delivery timeframe from date of purchase.” which is double what we were told at the time of purchase. I don’t appreciate it. Beware. Original: Jay and his team were very helpful and got us the best price to help us furnish our new home. They even stayed late to finish the order and never made us feel rushed, even when we took about 40 minutes walking around to figure out exactly what we wanted. They were also very upfront about delivery delays, so no surprises. Would definitely shop at this location again.
Went out looking for some furniture for a basement home theater, and James definitely came through giving us a better deal than the other competitor!
James the manager at this location ,made our shopping experience, not only comfortable but enjoyable. He worked out a wonderful package deal for us. uus.expdeverything be
We had a great experience shopping for bedroom furniture at this location. Our salesperson, Misael, was friendly, knowledgeable and able to get us answers to all of our questions. This was the second time getting the same sales person and we were so pleased with his approach. We love the furniture we picked out. Due to Covid we will not be receiving our set until next year, but our representative was very transparent and up front about this before we even started browsing. It was great setting up our expectations. Misael, and the Ashley team, have been great following up with us about our order even after purchasing to answer some of our questions and concerns. Truly a wonderful bunch of people! Glad we were able to conduct business with such nice people.
Great experience with Misael! He was so patient, worked with us on pricing, gave us our space to look around and never pressured us when we couldn’t make up our mind. He truly worked with us to find the best furniture for our space. He’s the best and made our experience enjoyable!
These people do not back their warranty. They give it to a third party. Will never buy from Ashley furniture again. Their warranty company is through platinum.
Five years ago we bought a sectional that broke a spring before the first year. Didn’t realize that so didn’t get it fixed. Not even a year ago we bought my son a bedroom set and they promised to fix the couch when we were there because I was worried about their quality. Then they told me they would fix it but I would have to pay labor and materials. I said I wasn’t interested in that to cancel my order. After a lot of haggling they finally agreed to fix it for free. Then the couch broke again a month later. And they never sent the replacement cushion for our chaise since it never even fit right from the beginning. Now I noticed that my sons dresser is separating so the drawer is falling and almost crushed his finger. Upon looking closer you can tell it had already broke and they glued it before we even got it deliver. Terrible quality of furniture for paying a good amount for their furniture. Do not buy from them. The sales people are good but their furniture is crap.
James was awesome I didn't think we were going to buy today but he made it happen he was so kind
Joline was a huge help, fantastic experience!
JAMES K. WAS EXCELLENT, I WISH I COULD GIVE HIM MORE STARS. VERY KNOWLEDGEABLE AND HELPFUL. GREAT PERSONALITY. DEFINITELY FOUND EVERYTHING I NEED WITH HIS HELP. BEST MGR EVER THIS STORE HAS HAD, I WILL BE BACK TO BUY MORE. 🤸🏾♀️🤸🏾♀️
Matt provided great service. Thank you!
James was great, they had a large selection of tables to look for and we found the perfect one with his help.
Awesome experience working with James! Great prices and very friendly and knowledgeable!
On this Thursday night my husband and I were just going to look at furniture but Dustin was so patient and helpful we decided on one piece for our house. Well Dustin was funny and knowledgeable so we decided to look at more. After getting a great deal, we enjoyed his personality so much that before the night was over we completed a 7 piece sale. Such thoughtful staff and management, although very busy, even came over to help with the sale. I would encourage people to check out this store and asks for Dustin. Just wonder why they don’t sell hover boards. Maybe James might order some.
My wife and I bought furniture from Here the people were wonderful
J was a great source of information and helped out with outfitting our new home!! Jay thank you for all the time you spent with us to make it work out!! Thank you!!
Had a great experience with Matt!! First time ever in your store! He was very knowledgeable of your products along with being fun to work with!
We were in the beginning stages of furnishing our second home when we decided to stop into Ashley HomeStore to start to comparing prices. We were greeted quickly upon entering and had an associate get some pricing on mattresses for us. Long story short, we ended up not only purchasing our 7 mattresses BUT we ended up furnishing most of the home. Matt was incredible to work with and 30 minutes into this transaction my husband and I knew we wanted to work with him and this is where we would be spending our money. Anyone that can keep my husband interested during hours of furniture shopping gets an A+ in my book. Matt kept it fun, he worked quickly and the prices were truly unbeatable. He was upfront and honest and I can't wait to continue to use him and Ashley for years to come.
I came to Ashley once when my best friend was buying furniture. She worked with Misael and had a fantastic experience. Today my husband and I went back and bought a sectional and worked with Misael again. Truly an amazing man to work with. He is so friendly, professional, and knowledgeable about the inventory. If you need furniture and go to Ashley, ask for Misael.
Great customer service, getting us exactly what we wanted at a good price.
I worked with employee Matt, who was a very personable and energized individual. His enthusiasm to aid me in finding the perfect chair was much appreciated. Ashley works with you on prices, and gets you the best deal they can offer. The customer service was phenomenal, and my experience was absolutely unique.
Misael helped me purchase my dream couch this past weekend! He was great and encouraged me to take my time and think it over and then when I was ready to purchase he helped me do it all by phone and email so I didn't have go all the way back to the store. Perfect customer service...TY.
Leaving Ashley HomeStore in Henrietta, NY very excited and with more than expected but much needed! James was a huge help we got some amazing deals. Can’t wait to receive our beautiful furniture!
I had an amazing experience at Ashley picking out bedroom furniture, a mattress, and couch. I had Misael helping my friend and I out, and he was exceedingly personable and knowledgeable. Fantastic assistance! I'll most certainly be coming back!
James was awesome, explained everything thoroughly and understandably. No pressure, overall great.
James and J, were great. They helped me find furniture ar a great price. There was no pushing me to buy the furniture. It was so relaxing. They had a great personality. I would recommend people to ask for either one of them when they come in.
James Kavanagh was our sales person in the Henrietta location & he was extremely helpful and went above beyond to help us out in making the right choices that worked for us. He even picked up an end table from the other side of the store to being next to the couch we decided to buy to see if we liked how it looked together. & brought couch cushions to other ottomans within the store to help find the one that matched best. He is extremely personable and helped us in every way possible. Highly, highly recommend working with him if you go into this location!
J & James helped us set up our bedroom set with ease. Good price and lots of extras in the package.
Matt was super helpful and friendly... helped us find the exact couch and loveseat we wanted... explained our options well and helped us make an exciting and confident decision. Very personable and highly recommend!
Matt N. was awesome!!! Family referred him to me, and I’m so glad I waited and came here. He was patient, thorough, and very knowledgeable about products.
My Husband and I were able to look around comfortably without being harassed or " pushed " into buying . Our Salesman Shane was absolutely terrific ! We went back 3 xs before we made up our minds and he was very nice and helpful throughout our process. The store was very clean and inviting . The furniture was all comfortable and hard to decide on just one . I cant wait for delivery and set up ! Thank you Shane for making this an awesome experience .
I just want to give a Huge shout out to Shane ! He was absolutely Wonderful ! We visited the store 3 xs before deciding what to get and he was patient and kind throughout ! Honestly , we got the Best deal around with not only Furniture , but with our Salesman !! Thank you Shane ! Jeff and Linda
My wife convinced me to go To Ashley for a new mattress. Julia was extremely helpful and helped us pick out a bunk bed for our son which he loves and cannot Wait to sleep and play on. We met James and looked at some mattresses. My wife has a bad back and we have different Wants when it comes to a mattress and he was able to help resolve everything so we are leaving completely satisfied and happy. Amazing and personable experience. Thank you!!!
I went to Ashley today to look at a couple of items due to getting the friends and family flyer. We were greeted by Julia who was nothing but pleasant. She showed us around and helped us pick out a bed for our son. When we told her we were also looking for a mattress for my husband and I she introduced us to James. James is extremely knowledgeable and personable and helped us by asking us numerous questions to find a mattress that fit our families needs. He helped get us what we needed and helped us stay within our budget. He was quick and even interacted with our son to make the experience more personal. This has been, by far, the best visit we have had (we bought our current mattress 6 years ago and a couch set and our bedroom set within the past 6 years) Thank you again James and Julia.
James is awesome! Pointed us right to an amazing option for our expanding family. We were sold on the look and set it came with. Got us a great deal and came in on his day off to get everything in order. Easy, simple and quick!
Mussel was wonderful. Not pushy, very helpful.
Misael was incredibly helpful, personable and accommodating! He gave me space to browse without being pushy at all, and made sure to help me get the best deals possible. I cannot recommend Ashley Furniture and Misael enough! I will definitely be returning!
James S and Marla were absolutely great I’m hard of hearing and they both pulled their mask down to communicate with me they are absolutely the best thank you Ashley I’m getting furniture for my new apartment 👍🏻👍🏻👍🏻👍🏻
We purchased a dining room table, chairs, bench, server, two dressers, and a nightstand. Furniture looks nice enough but low quality. The table had some minor damage when it arrived along with one of the dressers. We had 5 tables delivered to replace the damaged one and EVERY single one was damaged! We were frustrated and inconvenienced. We finally requested they refund us fully. After a disagreement, the furniture was picked up and waiting for refund. Also requested three new dresser drawers due to issues. They were promptly delivered and two didn&'t even fit the dresser we have! I gave up. I would only recommend Ashley if you want substandard furniture! Will never shop there again! The one star is for the kind delivery people.
Tried getting some information from a sales person on the website “Barbara”... she was very rude and impatient I was going to buy a sectional from them but she showed me how great this company isn’t
James and J are the absolute best. They made furnishing the rest of our house easy and painless. Even scored an amazing deal, can't thank them enough. Highly recommend.
J and James were very helpful and friendly! They were able to help us not only add the finishing touches to our living room, but also help get us a new bedroom set in the process. Now our house is finally all furnished.
Great selection, no pressure from the staff, good hours. I was pleasantly surprised at all the different styles and designs.
Just picked up a sectional with the help of James. Everything was explained clearly and the process was much smoother than anticipated. Will be back again to see James!
James was super helpful and knowledgeable! Got me a great deal and I’m so excited about my new couch!
Ordinarily I would given this store a much higher rating however my experience since placing an order on May 29th, has been abysmal. I understand COVID-19 causing delays, production issues etc. This franchise (YES...franchise - it is NOT corporate owned store) location has no control over that - and I get that. However their communication with the customer, and also communication with the delivery department needs a lot of work. We were first told we would have our order by the end of June. OK no problem, I got a call a week before the delivery date, and was told it was delayed. At that point i asked, until when, and they could not give me a date. Later we found out we could have delivery by mid-july. Then that was pushed out another 2 weeks until August 4th. I received a TEXT MESSAGE!!! stating that our delivery wouldn't be available until August 26th. Last week, I talked with a store manager of this location, he corrected my order (for the 3rd time), and said that I would receive a call from the delivery department. I received a call 2 days later, on July 30th that our order was still delayed. I demanded to speak to a manager, and the woman I talked to said that she would call me back by 4:30 on Thursday with an answer on my delivery. That was 3 days ago as I write this. Meanwhile, I have two other stores, who are DIRECT COMPETITORS of Ashley Furniture ready to do business with me, and get my furniture in a reasonable timeframe. I will be calling tomorrow to speak to the 'store manager', and cancel my order. I've already placed another order, with another company and they can get it to us by August 15th. The way that this franchise location is operated needs a serious overhaul with communications between the stores, manufacturing, and delivery. The associates need to fulfill their promises to customers whether it's a call-back, an email, or a furniture delivery date. Again, I get there's a Pandemic...but I expected far better from such a 'prestigious' furniture franchise. I also accept some responsibility for delays because I had requested to have 2 pieces removed from my order, but that was never done as expected, HOWEVER they should have removed the pieces when I asked! Which again, this goes back to employees not fulfilling promises to customers, and management's failure to communicate between departments.
Matt was great at letting us shop at our own pace. Listened to what we were looking for and that's what he showed us.
Great experience with Jay and James!
Worked with Julia at Henrietta Ashley’s and she was great. She gave us time to look around comfortably without any added pressure. She was very friendly and personable as well as informative when I inquired on a few questions. Would recommend to work with Julia anytime. Thank you so much!
So today I purchased a beautiful bedroom set and mattress a long with a dining room set I was so satisfied with all the knowledge that James gave to be he literally walked the show room and explained the difference and quality. If your planning on furniture shopping come talk to James by far the best furniture shopping I’ve done. Thank you so much James!!
I have never been so happy with my Experience at Ashley Furniture in Henrietta working with James. James was able to help me with everything I needed done for a quote to get it right to my financing department within 20 mins. He apologized for my horrible experience at the greece location.James was very professional about the situation. Took my 3 days a stress from going to Greece and fixed it just that quick. He worked very fast and had a lot of Knowledge of his job. If you’re looking for a good salesman He is the one to see. I’m sure there is more good people at Henrietta but my wonderful experience was with James. James I can’t thank you enough for going above and beyond and being there with excellent professional customer service You definitely earned my family’s business and the job I work for I will be sure to spread the good experience.
I thought this place sold high end stuff, but they really don't. It's cheap imported Chinese furniture. If you're looking for spare furniture it's fine, but for everyday furniture go elsewhere.
James K knocked it out of the park tonight. He made us feel at ease throughout the whole process of buying furniture for our new home. I was a nervous wreck and he made me feel confident in our decisions. I would 100% recommend that if you are looking for furniture, do yourself a favor and go see James K!
What an excellent experience, James took care of us from the moment we walked in. Gave us plenty of space while we thought, and eliminated our worries once we sat down to converse. 10/10
I highly recommend Ashley Homestore. I was super impressed with knowledge, respect and courtesy we received from James and Misael! Purchssed made!
This was an amazing experience. Came in to browse for future bed and ended up purchasing one, thanks to the very kind and informative staff: Misael and James K. If you are looking to buy any piece of furniture, this is the very best place to go
James was awesome very good customer service from him. Definitely recommend him
Service is fine. Products are crap !!! And you can't get in touch with anyone from corporate.
I have received the worst assistance from Ashley Furniture in Upstate NY, from the Henrietta location to the corporate office in Batavia. It took over 4 months for me to receive my furniture. The ottoman to the sectional I purchased came 2 months later and is of poor quality. It is so big, with no support, and slumps in the middle. The sectional isn't great either. Everyone comments on how bad the ottoman looks when they come in my house. I have been calling for months to return it and get a credit but they have told me once it is delivered there is nothing they can do. I am so disgusted with this company and would never recommend them, or their furniture! Go elsewhere!!
When I walked into Ashley Home store, I was greeted by a very friendly, professional sales rep, named Matt. Not only was he professional he was clear and extremely informative in all aspects of our sale. He explained the delayed delivery process right up front and offered his assistance but was never pushy. He courteously worked with us on getting the furniture we wanted at our price! I would highly recommend you ask for Matt if you are at Ashley Furniture in Henrietta. And I highly recommend this store! I can’t WAIT to get my new furniture! Thank you Matt!!!
Store was clean and covid conscious, James K was very helpful. We went in with a very broad idea of what we wanted and James really helped us work through what is best suited for our lifestyle and space. We will definitely be coming back to Ashley and asking for him again when our next purchase comes around. This was my first big furniture purchase and I felt completely relaxed during the whole process, I can’t wait for it to arrive!
James was a great pleasure to work with, we still had other stores to see and he made us a great deal we couldn't pass up and he was fun and exciting while still accommodating all of our needs.
The sales guy was helpful until he made the sale. Once that was done, it was like he didn't want to have anything to do with us going forward. He refused to answer calls, texts or to call me back. My sister went through the same thing when she got her couch with a different sales guy.If you buy something, just call the customer service department and waiting on hold for 20 mins. They are pretty much the best part of Ashely. Too bad they don't earn commissions because they deserve it more than my sales guy did!
I went to Ashley to shop with my son. I ended up buying a mattress for myself. Matt was awesome! Extremely helpful and very patient! He restored my faith in Ashley as I had a poor experience prior to this. I highly recommend Matt N.
Great customer service, got a deal of the century on a couch
James Kavanagh was very helpful and knowledgeable on dining room set as well as a mattress that we have purchased in the last 2 weeks. I would recommend him to anyone who needs to purchase furniture. Best salesman!!!!!
We had been to other stores but it was different here. We were approached by a nice young man Miseal. We told him what we were looking for and he guided us in the right direction. He answered every single question. He wasn't pushy at all! We did end up purchasing exactly what we were looking for! Thank you Misael!
Had great experience with James .. Very helpful and informative .. Took time to answer all of our questions thoroughly .. Thanks !
James and Marla were very helpful. They worked with us to find a good price for a new couch.
James and Marla were very helpful and helped us get the price of our new couch down to a price we could afford.
James got us a great deal within 20 minutes, right before the store closed! Explained all the details clearly and was extremely friendly. A pleasure to work with!
I came from NC and had ordered bedroom sets from Ashely . Dispute all the problems I had in NC James my sales accociate helped me out. All over the phone. When moving to NY from NC I came into the store and bought a living room suit as well. I am very great full for the correct information and all what was involved of James helping me out and having a great experience . I would recommend going to Ashely Furniture and if u need a sales associate ask for James. He saved the day! I'm so grateful.
James Kavanagh was super helpful to us. He let us browse around the store as long as we liked and helped us figure out the pricing. Best experience I've had shopping for furniture
While the furniture showroom is sizable, the sales staff are overly aggressive and won't really leave you alone to let you wander around and look at things. At the door we left the person who ran over to us know that we would contact them if we had questions, and he continuously follows us around the store anyway. The Ashley store in Geneva is a completely different experience, the sales staff is super respectful, and very helpful when you ask questions. We ended up making our purchase there based a lot on how we were treated.
Matt was a phenomenal salesman with a genuine concern for our needs and concerns. We had a great time with him. And a superior shopping experience! We will definitely be back for more! And we are return customers.
Misael had a great attitude and great customer service.He answered all my questions and concerns.He was a pleasure to work with.
Went to Ashley’s Homestore today and had the best associate Misael help us with our purchase. He was amazing! Didn’t pressure us into buying something we didn’t want or need . He tended to all of our needs. Thank you! I would definitely come back to this location.
Misael is that man. Helped out a lot. Closed the deal quick.
We had a very nice experience with James. He was very friendly and knowledgeable.
We went looking for a sectional for our new place and this was the last place we went for the day. After being hounded down at other stores I was not excited. However Misael changed a terrible day into a wonderful experience. He gave us our space to look around and when we found something we were interested in he answered all of our questions. He gave us time to chat through our decision and was patient with us as we worked through the financing and protection plan options. Thank you Misael, we appreciate everything you did for us!
I was shopping with my daughter looking for a new mattress. We had an incredible experience working with James K. James was extremely thorough and pointed out the unique features of each mattress. I would recommend James for any of your furniture needs.
James K made the entire mattress buying process so simple and was so great at explaining all options and answering all of our questions! Highly recommend.
I worked with James K at the Henrietta location and he was GREAT at helping us pick out living room furniture that we love! He even helped us draw out the room and make sure that everything would fit
James was a excellent outstanding salesmen & he was very friendly and professional I would love to come back and purchase more furniture through him
Came in looking for apartment furniture with my roommates and came out with some incredible pieces for great deals. We worked with Matt and he was very enjoyable, funny, and highly transparent about anything we were looking at or buying. It was a great experience and I will definitely shop here in the future for any other furniture!
I went in today just looking around, until Matt showed me an amazing sectional... I was sold!.. He is so friendly, nice and gave me an amazing deal! Will be back again! Thank you Matt
Matt Neider most amazing person in ashley rochester God bless very funny guy and great to work with recommend 100%
Once again, Ashley impressed with knowledge and great service! Marla and Lisa were fantastic and truly worked on our behalf! Thank you for being patient and guiding us through our purchases, and having fun along the way!
We worked with Marla and Lisa who were both so very helpful to get the right mattress fit for us as well as the perfect sectional sofa for our family. We have gone to Ashley for all our furniture and have had excellent experiences each time!!
I definitely will be going back for more furniture in the future!! James, who works at the Henrietta Ashley Home store was such an amazing help. He came back on his off day to the store just to help me and my family get our furniture at the best deal possible because we had a bit of a problem the day before. Not only did James help us with deals concerning our beautiful sofa, he was very entertaining to talk with and kept us laughing our whole visit. Ashley, don’t ever let go of James because he has to be the best furniture associate.
Service was phenomenal. Matt helped me get the bed I wanted at a price I was happy with and had no problem showing me what I would actually be paying on every mattress I looked at.
Tracy and Matt are Amazingly Amazing. I'm a front line worker and I was so impressed with the outstanding attention to my needs and may i say amazing PRICE.
We had an amazing time looking for furniture for our new home with Matt. With the current pandemic we were a bit worried about not being able to look at furniture in-house. But right in the nick of time we had the opportunity and we were blown away with Ashley’s phenomenal selection. Thank you Matt for being so attentive to our needs and helping make this new journey as great experience!
After visiting the store at Hylan Drive, Rochester, NY, I purchased 6 chairs for use with my kitchen island. The saleswoman was very professional and helpful. The chairs were exactly what we wanted and felt sturdy. She promised they would be assembled and ensured they would be stable on the floor. They called us when they were ready to deliver and gave us a date and advised they would call before coming. We had not received a call on the day specified and went out for a few minutes. When we returned home, we found the delivery truck in front of the house. We never received the call and it was pure luck we returned when they were there. We looked over the chairs and they appeared fine. However, a few days later I decided to place pads on the bottom of the feet. Should have been a quick, easy task. However, I found that 5 of the chairs rocked (legs uneven) and 4 of the chairs were missing screws. I spent most of the day leveling off the legs and finding screws that would work. Very disappointed! Doubt I would shop there again.
We are not happy with the delivery. Our delivery date keeps getting rescheduled. Ordered the furniture in February and still have not gotten it.i understand that covid 19 has delayed things, but this is just getting ridiculous.i watch other people in my neighborhood getting furniture delivered in 1 to 2 weeks from other furniture stores and Ashley just continues to keep delaying mine.
Matt was extremely helpful and I had a great experience. I purchased a sectional and bedroom set here.
Don’t expect your furniture to arrive on time or even near the date that is scheduled I have place 2 different orders in the past 6 to 8 months and one package I kept getting a call every 2 weeks to tell me the head board is broken on my bed I ended up with 650 in credit that you can only use at the store so I bought a new dresser they decided to deliver the wrong one then the Covid 19 hit then I didn’t received any type of notification from Ashley until I reached out to them about the dresser being delivered. And now it’s on back order this is the worse delivery I have ever had or seen terrible
My fiance and I visited Ashley HomeStore in Henrietta, NY to purchase new furniture. We were welcomed by J and he was incredibly helpful, informative and gave us the best price. We highly suggest Ashley HomeStore in Henrietta, NY--be sure to ask for J!
Matt was exceptional. Helpful and enjoyable all the way around. Can’t say enough about him and his team.
Scio and Dan were sooooo helpful and wonderful in helping us purchase a bed this afternoon. Dan took the time to ask us very detailed questions to get us fitted into the perfect bed. He knew his stuff and was super helpful (even though all my answers led us to the most expensive bed...haha). Scio was very helpful in getting us the perfect bed frame to go along with the bed. These 2 men were very customer centered in their work today and deserve 5 stars, and if you go to the Henrietta location, go visit them. They will find you the perfect piece of furniture and make you smile and laugh. Well done fellas, keep up the amazing work.
Had a great experience with Lisa Giambra! She went the extra mile and gave us a great price! Thanks again!
Matt is Mr. Pushy Salesman (mattress shopping). I accompanied my girlfriend to Ashley's because she needed a new mattress after a fire. Unfortunately, we got Matt. To say he came on strong is an understatement. He would leave us to lay down on a mattress for maybe two minutes before returning to tell us how many of these mattresses he's sold, and to say things like "you get what you pay for," and to break down the cost per year in relation to the warranty to try and make us OK with spending more. When we said we were between two mattresses, he'd say "if you like one a little tiny bit more, that's the one," and when we said one's too hard and the other's too soft, he'd say "you'll never get the perfect feel." This was, of course, to push us to make a decision right now. When we told him we didn't want to spend any higher, he kept talking about the more expensive mattresses, and only begrudgingly did he show us one cheaper alternative. After some time, he was clearly impatient with us, saying things like "after trying a few, most people know as soon as they lie down if a mattress isn't right for them." He wouldn't leave us alone to feel the mattresses in peace for more than a few minutes. Mostly, he stood over us while we're lying prone and babbled at us (pretty soon, I just started tuning him out, smiling and nodding my head). It made the whole process deeply uncomfortable, if you're the type of person who values personal space. We ended up going up to the Ashley's in Greece and buying a mattress there from a very nice saleswoman. I think her name was Helen? Sorry if I'm misremembering, she was very nice! Helen was much more compassionate about my girlfriend's apartment fire, and listened to what we had to say instead of avalanching us with sales BS. Matt, by the way, 100% ignored our mentioning the fire, as it was not related to his unconcealed goal of extracting a lot of money from us in as short a time as possible. When we said we were going to leave, Matt had the audacity to say that he knew we weren't going to buy today anyway, with all the spitefulness of the fox in the fable of the sour grapes. And I have to give a dishonorable mention to another Henrietta salesperson (don't know his name) who was helping an older lady. I don't know his name, but he told that customer that their mattresses would make it so she wouldn't have to use her doctor-prescribed CPAP machine, and that too much REM sleep will kill you. My girlfriend, who is licensed in the state of New York to conduct sleep studies, was losing her mind at these genuinely dangerous lies. Conclusion: If you want to buy a mattress from Ashley's--and don't want to be treated like you're nothing but a commission bonus (or be given quack medical advice)--drive the fifteen minutes out to Greece.
The store make me way a month for my delivery. The store didn't give any discout for the delay and the customer services was very rude. I'm very dissatisfied with my whole experience.
Robert M was the best! He helped me get the best deal and the whole process was so easy! Thank you!!
J. Combs was awesome to work with and gave us a great deal! So happy!
Got our whole house furnished in just a few short hours with Shane!! He was super helpful and knowledgeable! We are really happy with our purchases!!
Thanks again to the salesman for his patience in helping us find and feel comfortable with our furniture choices. Can’t wait 😊 until our delivery 🚚.
We have purchased many items from Ashley’s. Tracy has always gone above and beyond to help us out. We have had numerous issues with the delivery and warranty departments but Tracy always steps up and works through any issues and gets things done.
Scio and John were very helpful with our purchase.
Jon and Scio did a great job helping us with a new bed. They explained all the options available to us, ap we could decide what we wanted to so .NO PRESSURE!!!! Extremely helpful..Very satisfied
Lisa Giambra is personable and helpful!!! She has a great personality and is willing to answer any questions and let’s you take your time to make a decision. She provided us an excellent purchasing experience!!
We met Lisa Giambra on 3/2/20 and she was the warmest salesperson that I've met in a long time she was patient and worked to get me the best possible deal she could and it far exceeded my expectations. I would recommend that anyone looking for furniture stop in and see her.
To whom this may concern i Yvette Reaves just happen to see a living room set that we saw in charlotte that we love i happen to go online here where we live and omg there it was and went to Ashlet homestore henrietta ny and JCombs was such a God sent salesman me and my daughter will shop again next week we loved his kind and friendlness and a no rush attitude because it was late the orher emplyees was very pleasant as well we enjoyed our experience there felt like home thank you so much we truly felt welcomed
Joe was helpful and accommodating, answering all my questions. A great experience and i cant wait to get my new furniture!
Matt was an amazing salesperson that was very helpful with what we came in for. Thanks!
Is there any way we can pay employees to decorate our homes? Tracy Cronk provided excellent customer service and had decorating ideas I would have never even thought of!
Amazing customer service from sale rep Joe. I will most definitely come back to purchase again!!!
Team Henrietta is the best
After a long search for the perfect sectional for my new home, Joe Curtis at Ashley’s Henrietta was able to find it for me! He quickly honed in on what features were important to me and led me to a few great choices. He measured, answered my questions, addressed my concerns and was honest about some pros and cons of each set. Not only did we find what I was looking for, but he also recommended a beautiful TV stand with a fireplace insert that I absolutely love. His eye for design is spot on. It was a great experience and I will be back for a coffee table and area rug soon!
Heather was patient and helped me find just the recliner that worked for me!
Very friendly and courteous service. I recommend them wonderful people
My husband and I went into Ashley planning to buy the ottoman that went with the sectional we had previously purchased from there. Robert Mulvihill helped us with the sale and we were in and out with exactly what we were looking for!
Tracy Cronk made my experience at Ashley Furniture in Henrietta so wonderful. Her refined taste was great to have at my disposal. She put alot of thought into what would look good in my home and what would meet my needs. She was honest with what she thought would work for me and what she thought wouldn't. I left very happy with my purchase, my new couch is absolutely perfect!
Robert M went above and beyond and helped me get the furniture set I’ve been wanting. Overall fantastic to work with!
Robert was great to work with on a a deal for our table and chairs.
Go team Henrietta
Matt is amazing and a beautiful human being! Helped us out big time. We will be back
Jay gave me great customer service buying my loveseat highly recommend Ashley homestore in Henrietta NY.
Great experience there! Super helpful salesperson and ended up with a great furniture package
Great place, fantastic consultants.
Awesome team
Chicago Joe is the best! Helpful with purchase and delivery.
Awesome service here!
Scio was great! Very attentive to our needs and what we were looking for! Did not pressure us and helped us find exactly what we needed! Would highly recommend coming in and asking for Scio!
Great experience and very happy with the service from Robert. Can't wait to get my new furniture!
Dan Roberts was very helpful and kind during our visit today. We have never purchased furniture before and he made it painless! Thanks Dan :)
Dan Roberts was super helpful in breaking down the numbers, arranging delivery, and helping us get our new living room setup! 10/10 experience, highly recommended.
Shane was wonderful he answered all my questions and help me find just what I needed. Had so much trouble on line but Shane fixed it with no problem
Had an amazing experience with Joseph Curtis. He was very helpful and took his time with us we got a good deal on or loveseat couldn't be more happier.
The sales people in the Henrietta office were fantastic....However when I called because I had an issue with my stuff...The office lady Sam and Manager Mike were absolutely the worst customer service I have ever recieved... Mike the manager or he said he was, was the worst possible person I have ever spoken to on the phone in my entire life...As a family owned business we have never seen such a customer service .. He hung up on me, hows that for customer service... I am speechless that hes a manager ...He was telling me his exact sentences is, as you admited...Like where in the world does a person come off saying that.. I just purchased 2 sets of furniture from you and that will be the last time ever. When I told him that I contacted the CEO, his answer was , hes not our CEO, we are independently owned ... just mind blowned with this...
Customer service is awful. Took months to get our order. WAY past what was promised. The quality of one of the pieces was not good at all. Will never buy from them again.
NEVER AGAIN!!!! Purchased 5k in furniture from this past year. Just got bedroom set and drivers refused to take old mattress even though our salesperson promised they would . Treat you like dirt after you slide your credit card . Drivers bolted before my wife could call store to ask. I was at work and spent 20 mins on hold with various people and had to basically threaten to return all items to finally get it picked up. Couches delivered last year , recliner broken. Delivery wouldn't even look at it, just said call call center. Said it was a 3-4 week sched to look at it. I crawled under it and found recliner cable unhooked , prob from delivery and fixed it myself. I regret dropping the money here . Wont make the mistake a third time. furniture is quality made however. Maybe other Ashley stores are better idk. Go next door to value city , cant be worse
I think it's the bigger of all the stores around. They have an awesome selection. 👌
Purchased a couch and love seat about 7 months ago.. And table and chairs today. Joe, our Salesman tonight was awesome! Will definitely be back. Thanks Joe!
Had a great experience shopping. Joe Curtis was super helpful and made the whole experience fun! He went out of his way to make sure I was satisfied with the sale.
Horrible service. I have been without a table and couch for OVER A MONTH in my new house waiting on their slow service. AND just received a call that it is again back ordered and will be another 1 and half weeks... Ridiculous. Go somewhere else.
Joseph Curtis made our shopping experience great. It was a pleasure with no pressure. We are very happy with it.
Great customer service and help from Joseph Curtis on my order
Came in to shop for sectionals and recliners. We met Joseph Curtis, he was very friendly, professional, helpful, and most of all didn’t pressure us into making a purchase that day. We were so pleased with the customer service that we came back a couple months later to see him and pick up the sectional he helped us pick out at our prior meeting.
Sean was amazing. Great service!
Joe Curtis was very helpful with ordering my new sofa and loveseat!!!
Joseph Curtis was our salesman. He was very helpful in assisting us with our purchase. Was able to answer our questions. We would recommend that if you are in the market for furniture and/or bedding that you look Joseph up at Ashley.
I'd give zero... 🌟 if I could... It's not right when you go on web to look at something you'd like to buy but another ad pops up and you can't get rid of it .. what are they thinking... Don't waist my time.m this day and age with all the options to buy at other places I'd think you would make it as easy as possible for customers.....but never again for me..
We had a wonderful experience at Ashley Henrietta. We went to buy a sectional couch but ended up buying bedroom furniture set as well. This was because of Mr. Robert Mulvihill, who understood our requirements and helped us choose the best furniture with the very best deals. He was very welcoming and courteous. Gave us time to discuss to our selves at the same time inquiring if and then whether we need any help. We would definitely go back to this Ashley home store for any future purchases.
Joseph Curtis was really knowledgeable and helpful during our visit to the store. He answered all our questions and never made us feel pressured into buying.
Joseph Curtis was so great it making it super easy to get us a mattress for our guest bedroom. He answered our questions but was not at all like a pushy salesperson. He was courteous and knowledgeable and would recommend him at the Henrietta store! Thanks Joe for your help!
First time I went here I was treated well and enjoyed my time searching for new furniture. The second time was a complete 180. My wife and I felt extremely uncomfortable being pressured into making a purchase that day (so the salesman could get commission). I was told “well if you buy it today I can give you a deal... blah blah.” That’s all I needed to hear and I was gone. Salespeople literally DROOLING over you when you walk in just trying to get you to make a purchase ASAP so they can get a cut. I won’t be back.
Lisa G was amazing! She was so polite and genuinely nice. Very knowledgeable and helpful in picking out my living pieces. Very informative in the delivery process, and gave me realistic expectations. Can't wait to go back for future purchases!
Ordered bedroom furniture on 12/27. Was told delivery would be 1/21. I was called on 1/16 and told delivery won’t be here until 2/4. Issues with manufacturer. Parts weren’t available to build bedroom set. Told customers service that’s crazy because I can buy the same Ashley brand furniture on Amazon and Walmart. Customer service as rude and told me that they have 35 days to deliver. NEVER told it would be that long, women was rude! We have bought furniture there before and will NEVER again!! BTW, I bought the same stuff from Raymour and Flannigan and they are already delivering it, 3 days or less and it cost me 300 less!!!
I had an awesome experience with my salesman Joe. He walked me through the financing and my mattresses for me and my kids. I highly recommend working with Chicago Joe.
I wanted to say Thank You to our sales person Marla in the Henrietta store..Buying our furniture went very smoothly and quick..Awesome Job!!! Thank you again!!
I've worked with Matt in sales twice now and both times he went above and beyond to help me. He was very informative, professional and courteous!
Marla was extremely polite and professional. She even priced matched to their online store. If you go to this store ask for Marla!!
Open to giving options on my ideal table and couch. Pays great attention to details I am looking for. Great manners and very professional
I bought a sectional from them made of bonded leather and bought the premium protection blah blah blah. And, though I still have the protection valid, they refused to replace or service a cushion, where the bonded leather has started peeling off. I went in store to just try and buy a replacement cushion or cover. They told me to call a number. *THAT* number told me to call the Premium Protection service center, which denied my claim, and gave me a disconnected number, to try a buy a new cushion. DONT GET THE PROTECTION PLAN IT IS B.S. And, if you go in store trying to get help for a damaged part, the sales people look at you like you have 4 heads. Very bad customer service. Wasn't trying to get anything for free, just get help/guidance on how to fix something I bought, fully willing to pay for it, just wanting to get the right fix/replacement.
STAY AWAY: After discovering several negative reviews online, my husband and I decided to cancel our furniture order less than 48 hours after placing it in the store. My husband spent over 6 hours contacting customer service via the telephone number provided and could not reach anyone. My husband went to the store where he was told by management that he would need to once again contact the phone number to cancel. After an additional 2 hours on hold my husband finally reached customer service who informed me they do not have the ability to cancel the order and that a salesperson will follow up with me. Our salesman called me and tried to retain the sale by offering $300 off the sale and providing us with $500 store credit, even though we insisted several times that we just wanted to cancel. Our salesman said he would have the cancellation processed for us the following morning. My husband called customer service today to confirm the order was canceled and big surprise - it was not. He was then lead down the path of "well we need to contact the store and..." He insisted this already happened and that I needed someone immediately that has the power to truly cancel the order. He was placed on hold for about ten minutes and magically the order is being cancelled. This is not how customers should be treated, cancelling should not be this time consuming and stressful. We still have no idea if the order is actually cancelled or if it's going to destroy my credit. He also submitted a complaint to the BBB, which I never do but we don’t want anyone to have to go through this. We ordered furniture elsewhere and it is being delivered tomorrow! Which is 4 days from when we purchased!
Just visited with Ashley Homestore in Rochester and was greeted by James K. Awesome service...genuinely polite and professional! My family is very excited about our new dining set and mattress set. Keep up the great work and Thank You!!
Jamie was terrific with our purchase.
We had a great experience and James was able to find us exactly what we were looking for.
I bought my first Ashley Furniture because Baileyana was awesome! She did a great job and was the whole reason I bought furniture from the store and not online. Ashley and Baileyana will be the first place I shop again for my next furniture purchase.
Improve their customer service. It is the absolute worst experience I have ever had.
Update: Ashley furniture completely messed up the order we placed--wrong bed frame, added items we did not need/want, and the delivery process was literal hell as it continually was pushed back and the communication was non-existant and when it finally arrived it was not the units we ordered? You'd think after you spend (more than) a few grand with a company they would try to actually get your order right but... Regardless, as soon as we left the building after the initial sale we had a completely negative experience and I would not recommend any kind of complicated order. Joe was a really nice guy, even if he botched the order. Original review: Joe was the man! Helped us pick out a great bed set. Hilarious guys, great attitude, even better service. Thanks Joe!
Bit pricey but ok
Had a great experience buying a great table/chairs! Ask for James if you’re ever in Henrietta, he was so helpful!
Jamie and James K at 1000%!
Stopped in Tuesday night and had a great experience shopping for a new sectional.
Absolute the worst!! I spent almost $5K at this store, it has been two months and I still have not received my items. I tried to call 4 times and I’ve been on hold over a hour and still could not get through to anyone. I will NOT shop from here ever again. This place is a joke!
Matt was exceptional, gave us many options and good pointers for my son's first loft. Pleasure to work w him!
The store is great and the staff are super friendly. Have purchased many different times from here and never had a problem until now. Furnished a whole apartment, two bedrooms, sofa loveseat table with chairs and two mattresses...extremely pleased with my salesman. John. But my delivery was less than great. I purchased my furniture on Nov. 13 an was set for delivery on December 14. On December 11 I get a call that my sofa, loveseat, bed and dresser are delayed until January...merry Christmas to me...then when they deliver my son's bed theres no hardware for assembly...so I have a bed in pieces and mattress on the floor. I'm beyond disappointed with ashley. Never in the past twelve years have I had a problem like this.
The store is great and the staff are super friendly. Have purchased many different times from here and never had a problem until now. Furnished a whole apartment, two bedrooms, sofa loveseat table with chairs and two mattresses...extremely pleased with my salesman. John. But my delivery was less than great. I purchased my furniture on Nov. 13 an was set for delivery on December 14. On December 11 I get a call that my sofa, loveseat, bed and dresser are delayed until January...merry Christmas to me...then when they deliver my son's bed theres no hardware for assembly...so I have a bed in pieces and mattress on the floor. I'm beyond disappointed with ashley. Never in the past twelve years have I had a problem like this.
The store is great and the staff are super friendly. Have purchased many different times from here and never had a problem until now. Furnished a whole apartment, two bedrooms, sofa loveseat table with chairs and two mattresses...extremely pleased with my salesman. John. But my delivery was less than great. I purchased my furniture on Nov. 13 an was set for delivery on December 14. On December 11 I get a call that my sofa, loveseat, bed and dresser are delayed until January...merry Christmas to me...then when they deliver my son&'s bed theres no hardware for assembly...so I have a bed in pieces and mattress on the floor. I&'m beyond disappointed with ashley. Never in the past twelve years have I had a problem like this.
Just bought our bed frame and mattress from here and loved our experience. James was great to work with and described everything so well. He let us try as many mattresses as we needed in order to get the one we felt most comfortable with. He also scored us some great deals - would definitely return!
ordered 4 weeks ago, was supposed to be delivered today and they brought the wrong bed.
James respected what was important to us and provided a variety of options. He was knowledgeable, accommodating and did not pressure the sale. He was a pleasure to work with- A friend recommended Ashley and we will too.
Great sales team, wonderful products, HORRIBLE customer service. Multiple ordering, purchasing and delivery issues. 45 minute+ hold time every time you call. Incorrect items, missing items, terrible communication. Would never purchase from there again despite the great sales and products because the service is just atrocious.
They very quickly turned me into the "can I speak to your manager" type. I would not recommend using Ashley. I was a headache from front to back. From the moment you walk in the door there are salesmen following you through the store. In our case, we were looking for a price match from the same couch they had online. They would not match the price, without increasing the delivery fee which was their seque to sell us the extended protection. That's because if we bought the extended protection, they would waive the delivery fee. Fine. It still seemed like a deal overall. Now though, they wont let you schedule delivery at the store, you have to call the 1 800 number (which has hold times of 30mins to and hour). 2 days before my first scheduled delivery I get voicemail letting me know that 1 of the pieces is not in and I will need to call them. same call center, same wait. I finally get through to someone and he is able to confirm my original delivery window. Later that day, I receive 2 more automated call verifying the same delivery window. I schedule off of work to be there and they never show. I call the same 1 800 number and don't get a call back until an hour an a half later (on the day of the scheduled delivery). They did not know what the problem was since they called to let me know I would need to reschedule - despite me confirming 3 separate times after that call that the original timeline would be met. I reschedule for 1 week later. This time, my wife take off work. It is a 3 piece couch. They brought 2 pieces inside only after having my wife sign a waiver absolving them of damage they might cause by doing so, and then tell her that they measured the door and would not be trying to bring the third piece in. I had to take time off work so that my wife and I could move the couch in (and surprise, it fit) before it rained that day. I call to see why they did not attempt to move the piece in, and they said it was because she signed a waiver and they measured the door and it would not fit. I told them the couch is sitting in my house currently and the waiver was in case they damaged the house moving the couch in, not for them to leave the couch in the rain. She said she couldn't help me, so I asked to speak to her manager which she said she couldn't do. I asked if I could get a call back, she said no. I asked if there was any way to get in touch with her manager, and she said no. It wasn't until I told her she could either get me in touch with her manager, or my next call would be to report the fact that she would not refer me to a manger. So she scheduled a call back. I get the call back from the manager and takes a look to see what of the delivery charge he can refund, and says sir, you weren't charge a delivery fee so how could I reimburse you for improper delivery (see annoying sales practice from the beginning. Ugh. Its probably worth going somewhere else or just buying online somewhere.
Matt made the furniture buying process a breeze, and we will be back for sure!
The delivery service is HORRIBLE. Trying to call and schedule took calling multiple times over the course of a week, being on hold multiple times for 45+ minutes, trying to leave a call back number only to be told there is no room in the que, what a headache.
My salesperson Lisa Giambra, was very pleasant to work with. She was very courteous and knowledgeable. Se went out of her way to ensure that I was happy with my purchase. Will definitely go back and see her for future furniture purchases.
My experience in store was great! I walked out with what I thought would be my dream bed frame that I paid $500 in full for. The next day I called the delivery line to set up my delivery where I was placed on hold for 30 minutes. I was given the option on being able to hang up and getting a call back in 30 minutes. That never happened. I called the day after that where I was placed on hold for 40 minutes for a conversation that lasted a minute and a half. I got my delivery schedule. Fast forward to when my delivery happened and the men set up my bed frame. It’s the completely wrong bed frame. What I thought I ordered was the Willowton Sleigh Bed in Full size (I was told by my sales person that it came in full size). It, in fact, did not come in full size even though it stated that it did in store and I was told that it was. I was given the Willowton Children’s Panel bed. For compensation I was offered a $150 gift card which I will not be using because I will not being doing business here again. The only options I have are to buy a whole new queen size mattress and box spring AND the bed frame I intended on getting or returning the bed frame I have now that I did not want and being left without a frame at all and starting the search over again. So basically I’m screwed either way. My sales person gave me their number but I haven’t been able to get ahold of him. Please do business elsewhere. So hey, if anyone wants a $150 gift card it’s yours for $150!
Had an awesome experience buying a coffee table and end tables with Matt today. He was super friendly and matched the online price I found on the same set. I highly recommend you not only go to Ashley, but also asked for Matt to help! 😊
Tracy was incredible!!
J made me spend all the money i had for Christmas. I dont know if i should be happy or depressed, but that sure means that he did a great job .4stars for ashley.
the protection service sucks..waste of $ dont buy the service..word to the wise..the coating is peeling on the footboard of my bed..notixed it over summer..getting worse over time..so I called in claim. bcuz its over a month old they wont stand by the warranty or product. DONT WASTE UR $ ON EXTENDED WARRANTY!!!
If you order from Ashely furniture store, expect for it to take a month 2 deliver because they have to make it is what I was told. I just ordered a standard couch nothing special so why ? Once you order it and pay you have to call a separate number which can put you on hold for 2 hours to schedule a delivery date. The price for their furniture is comparable to other furniture stores in the area. I am not sure about the quality, we will see since I still haven't received my couch.
Is good but personally I do not like the furniture's style.
The salespeople in the store were nice and helpful, but their phone customer service is the worst customer service I’ve ever experienced. Our couch delivery was delayed over a month (after it was scheduled two months out) and we barely got an apology. We had to demand our delivery fee was refunded which they told us they did three times - we never saw the refund. Finally we demanded an email receipt of the refund and that’s when we saw it in our bank account. Shady business practices and they couldn't care less about their customers. I’ve already told everyone I know to never order from them.
John Coleman was great. He sold us a couch, but not by using a salesy talk track filled with hot air and non-relevant metaphors. One with facts and integrity. You can tell he believes in the brand, so it made me believe in it too - hand made in USA, no chemical scotch guard sprays (purposely) with a solid manufacturer guarantee, white glove delivery (without picking up your old couch - which who knew would be a selling point? Avoids bed bugs, etc.) and even tips on stuffing materials for the future if ever needed. And from a marketing manager perspective, he’s all anyone could ask for in a sales manager. I hate shopping for furniture and didn’t this time.
James was very knowledgeable and helpful. I’ve had previous experiences where the salesperson didn’t understand personal space which made the shopping experience less than comfortable, with James he allowed us to walk the entire store only stopping in a few times and then attended to us when needed. Good job James
Salesman assured me that the couch I purchased would fit in my home. However, after weeks of waiting, hours being on hold with customer service with no answer, and a rescheduled delivery, I finally got my couch. And what do you know, it didn't fit and I can't get my delivery fee back. So don't listen to the salespeople here, they will lie in order to sell to you.
Matt was really good at matching our requirements with the options on the show room floor. We were really happy with our shopping experience.
James is awesome. Kind, courteous, and professional. Would go back to Ashley Homestore to buy furniture from him again next time we have a need. edit: Only part of our order was delivered, as the loft bed we ordered for our son came incomplete. To the best of my understanding a part of the bed was not properly ordered and so the delivery guys were unable to assemble the bed. While customer service took my call and is taking care of getting the correct parts ordered, it has created a huge inconvenience. So this is great if you like using personal days to take time off of work in order to deal with all the calls it takes to get the order correct and accept multiple delivery attempts. Likely would not shop here again.
My wife and I purchased a new dining room table from Ashley HomeStore on October 23rd. We were told delivery would be about two to three weeks because they’re so busy. We were frustrated but understood. We called back a week later to see if we could pick it up sooner and they told us they could deliver it November 1st, which was perfect because that was the day we were moving to our new house. We both took the day off of work and made ourselves available to be home when it was delivered. They called Nikki THE DAY BEFORE to tell us that they couldn’t deliver our table until November 20th now because of a factory error. So I called them back and told them that we were not taking our old table to our new house and we’re counting on the new one. The customer service lady was BEYOND rude when I explained my frustration. I told her I wanted a refund on my $75 delivery fee and she said she couldn’t do that if I still wanted it delivered at the later date because they use a third party delivery service. She offered me a $25 Ashley gift card for the “inconvenience”. I told her to refund me the money and I’d be picking it up. She informed me I’d have to get it all the way in BATAVIA and my refund would take 7-10 business days. Well it’s now 27 days since our purchase and I have not received a refund or even know the status of our table. We called Friday and the lady we spoke with was very apologetic and said she would meet with her managers and explain the situation to get our refund and free delivery. Well it’s been four days and still no answer. Last Friday we stopped at the Greece store and told one of the managers what was happening and he told us to tell them to have it delivered to his store since they bring new stuff there weekly. Again, customer service told us that it would be approximately three weeks from now until we could get it. On top of all of this, we just spent almost $4k on our new adjustable bed from them in September but had no issues with it’s service or delivery. I am BEYOND angry and would never recommend them to anyone after this. I will never spend another dollar in that store. We were told delivery within 28 days and if it’s not at my house tomorrow and the delivery fee refunded to my bank account, I’m going to demand a full refund. I have never received such poor customer service (the customer service in store when we picked it out was great) and communication with a purchase. Hoping we have it in time for Thanksgiving. What an absolute nightmare.
Horrible!!!! Ordered furniture on sept 19 and still haven’t received it as of Nov 18th. I have called MULTIPLE times only for them to tell me the date has been pushed back. No one has ever informed me of what is going on. Never shopping with them again. Who knows if we’ll ever get what we ordered?!
Wilson was attentive without being obnoxious. He obviously wants to make a good impression and was very respectful. He showed that he cares about making the customer feel comfortable and not pressured and had decent knowledge of the inventory in the store. I would be happy to work with Wilson again when I return to Ashley in the near future. It’s refreshing to deal with a young person with a good work ethic.
Matt Neider was awesome and was able to get us great discounts! If you shop at this Ashley store request him!
Great service and price. Shane Shaffer is a terrific consultant.
Joe was super helpful with my purchase and helping me find the best deal. Strongly recommend.
We had a terrific experience. Robert Mulvihill was our salesman; he knew a ton about sectionals and dining sets, wasnt pushy, was very patient with us and made the buying experience super easy.
We walked in with the intention of starting our comparison shopping. After 90 minutes of Shane, we left with new living room furniture at a great price! I even unintentionally baited him to talk poorly about a competitor’s protection plan, which he responded to very professionally. It was great to work with him and Ashley!
Second time working with Lisa. Great experience, easy to work with.
Matt gave us a wonderful experience! Not only was he very knowledgeable about the products but he was incredibly fun to work with!
James was very personable and knowledgeable. He helped to narrow down my search to a couple options. The help is much appreciated.
Go in and find Jen. Awesome experience.
Our first time purchasing living room furniture together. We both appreciate the great customer service we received. We are very pleased with our new purchase. Robert was a excellent salesman in helping pick our pieces. Thanks. Dan & Ruth.
Delivery is a nightmare! Was happy with our experience with the sales staff in the store. We purchased our furniture the beginning of October and are STILL waiting to get it. Delivery was scheduled for today. When I called to confirm, I was told that it had been canceled on the November 1st for delivery today. They said someone called and left a voicemail. Neither me or my husband received a call notifying us of this. In fact, both of us called on the first to confirm delivery for the 8th. This doesn’t make sense to me. We weren’t notified and now won’t receive our furniture for another week. If I had known it would be this difficult to get our furniture, I wouldn’t have purchased from Ashley. I was offered a $100 gift card, which seems a bit silky when it just mean s I’d be spending more money there since there isn’t anything there you could buy for just $100. I do not believe they are being honest in stating they called and I would think they’d at least try to call again instead of just leaving us in the dark after we spend quite a bit of money at their store. Very disappointed.
Robert was great! It was great to be able to walk in the building and not be tackled. He helped us make some decisions that we were unsure of. He gave us the best deal he could. If you looking for furniture go see Rob!
Tracey Cronk from the Henrietta Ashley store was outstanding to work with. Thank you!
Wilson at Ashley worked especially hard for us in coming close to our budget! Although the store didn’t have the sectional we went in to see Wilson showed us many other options that were comparable. He even assisted us in deciding and purchasing the sectional online. Thanks Wilson!
James was very knowledgable about everything that had to do with furniture making the experience seamless with ease Thank you!!!!
James was terrific and personable. He had Heather work with us when he couldn’t but was available when we needed. Always a smile and a handshake. They reviewed all finance and warranty possibilities. Great experience. We will be back.
Shane was extremely helpful, patient and knowledgeable. He explained the pros and cons to each piece of furniture and gave great ideas on what would go with the different colors in our house. I would highly recommend him as he was extremely easy to work with.
Great experience Matt Neider was informative and proficient and got me a deal on all my services that I couldn't even find online.
Anthony is an amazing employee, will definitely comeback
This place was great. Anthoni Rivera is one of the workers and he helped me with everything I needed for my new place. Very friendly and will answer any questions you may have and will work with your budgets.
Anthony provided me with great customer service and I was able to find exactly what I was looking for !
The store was very clean and neatly organized. The furniture looked amazing!! I was helped by Greg Lawson. He was very knowledgeable and helpful explaining the process of ordering my sofa. I am so excited! I can't wait for it to be in my living room!
This Ashley store is fantastic. I worked with Anthony and he was extremely helpful and he made the experience very fun. He was very honest and patient and put no pressure on me. I would definitely recommend this store! Go see Anthony you will love him!
I love my furniture I purchased from this store!!! First, I purchased a bedroom set, I had many styles to chose from. Delivery was made when promised. I also purchased my new living room set too. John was so friendly and helpful. I also shopped online and bought my new mattress and mattress protector and both items were delivered when promised. I definitely recommend this store to all my family and friends!
Greece had friendly service
Bought 4 dining chairs from Wilson at the Henrietta store. Went in to look and compare only, had no intention of buying today. Wilson changed my mind with his knowledge of and belief in the value of Ashley products. He went out of his way to assure me of the quality and workmanship, even carried a chair through the store for me to match up the wood on the chair legs to the wood of a table similar to mine. He made my buying experience fun - never been able to say that before. Thanks, Wilson. Will look for you next time!
Went to Ashley Furniture to find an end table. My salesman, Matt, couldn't be more helpful and made my shopping experience very pleasureable!
Robert was very knowledgeable and a big help helping us pick out some new living room furniture
Robert was a very nice salesman not pushy very knowledgeable. And honest . Please look him up for your next purchase . thanks
Matt has been a wonderful help with our furniture purchase today, and such a pleasure to work with.. we will definitely be back for future purchases and be asking for his help again! Thanks for everything Matt!
Wonderful service...great salesperson...Matt!!!
Dealt with Matt today,he gave me a great first experience !!
We bought a sofa and loveseat from Sean - he's great to work with! Very patient and helpful. We shopped for about an hour, and made our decision with absolutely no pressure! New furniture was delivered and set up on the day it was promised! We'll recommend Ashley Home Store to our relatives and friends!
Our first visit today and “Thank You” to April! Very professional and polite. She gave us plenty of time and space to look around. No up-selling and no pushing for any additional personal information beyond the minimum required to complete the transaction. We enjoyed working with April.
I had a great experience at Ashley furniture shopping for my living room n rug. Matt was very helpful and full of life. Loved his personality. Go to Matt n Henrietta u will not regret at all. Loved him.
he was perfect.very helpful,very friendly,very knoledgeable.
Great service from Robert and delivery was on time and courteous.
I had a great experience with with Matt at the ashley store located in henrietta NY. He made sure I had the best possible product for the best price. I am pleased with my experience and look forward to receiving my purchase.
She was very helpful and provided great service!
Great experience. Saw table online and was able to see and purchase from the store at a great deal. John Coleman nice and thorough salesperson.
Heather was an absolutely incredible help to me!!! She helped me find all the essential furniture I needed with my move from Virginia to Rochester.
Heather was extremely helpful. I love shopping at this store because of the warm and welcoming staff!
I USUALLY HATE GOING INTO FURNITURE STORES. I hate the salesmen. Sean at the Ashley HomeStore was awesome though. My wife dragged me in and then had to drag me out. Sean answered all my questions without hovering or being pushy. I won't go anywhere else now.
Great service! Heather was a pleasure to work with and made the entire experience of buying our FIRST COUCH enjoyable!!
Amazing sales Rep (Heather!!!) only in her 2nd week on the job helped my hubby and I furnish the entire house. We needed to replace everything after our house fire... very knowledgable and helped us stay within our budget. Helped us get great pieces that would work for our big family! The house looks stunning! Thank you so much Heather! ❤👏
James was friendly, knowledgeable and worked with us on price to fit our budget. He helped us make the best decision possible for our three season room!
Henrietta store is awesome!!! The team is incredible!!! April is definitely the person to work with, you won’t be disappointed!! Plan to come back soon!!! Thank you Ashley furniture!
Shane did a great job with our sectional purchase and was very helpful!
Great service!!! Thanks Robert
I couldn’t be happier with my Ashley Homestore experience! The sales associate, Matt, was super friendly, knowledgeable, and helpful without being pushy. When I had a question after the sale, he was quick to respond and resolve my concern. This was the best furniture buying experience I’ve ever had, without a doubt.
Just bought two end tables and a sofa table with Matt he was awesome very personable will definitely come back!
Robert at Ashely Furniture was so helpful while I was shopping for a couple of pieces the other day. He turned the store upside down looking for a very particular item I was looking for. Really helpful and friendly!
Matt was extremely helpful throughout the entire buying process. Highly recommend the store and salesman!
Robert was very helpful
John was extremely friendly and very helpful. I would absolutely recommend him to anyone who needs any furniture help! Thank you!
John was a great help to my parents finding the perfect table and chairs for our house. Thank you!!
Robert was extremely informative and friendly while he helped us. I will definitely recommend him to other shoppers that are interested in purchasing furniture because he was absolutely wonderful!!
Jennifer and dan were extremely helpful and knowledgeable! Got our furniture we wanted in a timely manner.
This company is a joke. To start we bought furniture in July 2019. We were promised several delivery dates for the furniture. After the fourth cancellation because the furniture was still in production I&'ve had it with this company. Jerked around, story after excuse after excuse. The furniture that was on display was not even ready for production! That&'s after they took over $800.00 of our money. This is the last time ever we will shop at Ashley. This is what you get for being loyal customers.
Matt was high energy and helped us get a great deal on a couch we loved. Thanks Matt!
My Wife and I had a great experience working with Matt on our purchase. He followed the transaction from start to finish, and went out of his way to help us when we experienced a delay in our delivery. Ashley stood behind their product and now that the furniture has arrived we are happy! I would highly recommend asking for Matt if You are in the market for furniture!
Ask for April!! at Ashley furniture she is Amazing! She was very helpful and knowledgeable and was very patient with us! We have 3 little crazy kids and none of the staff was upset about them being hyper and inpatient in the store! We had a couple of credits from using the accidental damage plan (I highly recommend by the way! - Just call on the first thing damaged with the furniture within 30 days and maintain the furniture, keep it clean and well taken care. They fix or replace after a few phone calls!) Anyways, April was awesome and we will be using her again when we finish and furnish the basement!
Very nice shopping experience with Ashley. Very low pressure sales and they worked with me. James was a pleasure to do business with, I'm sure I'll be back.
My fiancé and I went into Ashley’s and we were immediately greeted by Matt. He told us about some deals going on and told us he’d meet up with us later after we looked around a bit and he did just that! It was so nice not to be bombarded with someone nagging on us! He greeted us after and we told him what we wanted and he helped us get the best deals! We ended up coming back in and getting something that we didn’t get initially and he was amazing again! Highly recommend Ashely’s and Matt for the salesman!
If I could give the Ashley furniture's corporation a zero star I so would! The staff in the store itself s great but the staff in the corporation office are no help and definitely do not care about there customers. After waiting 1 month and a half the delivery drivers came and never delivered our furniture and the staff in the CORP. office were coming up with 101 excuses on not being able to do anything about it. 1 week later we only receive HALF of our furniture and now I have to wait another 1.5 week to receive the other half. and some of the managers in the Corp. office were literally no help and were acting clueless. Still waiting for my compensation and the 100$ gift card they promised us for all the hassle and run round they have been causing. I recommended no one shop and waste money at this company. CORP. truly do not care for there customers.
Matt helped us !! He was amazing and got us the best deal ever !!!!
Ask for James and Heather when you come in looking to buy furniture. They were both AMAZING and Heather even came in on her day off to inform James exactly what my situation was and to make sure I was taken care of.
James and Heather are awesome! If you’re ever looking to buy furniture definitely only go to them!
Matt was a great help in finding the right sectional for us. He listened to what we were looking for and gave us all the information we needed.
April was such a great help with her I was able to get all my furniture for my new house at a great price. She helped us out so much! I recommend asking for her.
I called in about a dresser I found on line that matched my dresser I bought from Ashley a few years ago. I had a few questions that Matt the salesman answered for me. Matt was great he took care of me from start to finish in a timely manner. I’m looking forward to my purchase that will be delivered in October.
Don’t buy a mattress from this company there is absolutely no return or re-selection allowed and if your not happy with the mattress investment they are not willing to work with you or help you out at all! Your better off purchasing a mattress of a tv commercial at least you have some time to try out the mattress and make sure your comfortable with it after sleeping on it a night or 2. They will not tell you about this “new” policy when you buy the mattress either assuming you have a 90 day comfort guarantee like everywhere else. I guess they don’t take “sleep seriously at Ashley” after all. Better off going to Metro Mattress or Sleep City...they will let you re- select a mattress if your not happy with it.
Matt was amazing at helping us pick the perfect couch for our new place. He was fun to work with and I would recommend him to anyone that is coming in looking for furniture!
Great staff, price range is affordable. Unfortunately they gave me a date for delivery and i took the day off from work just to get a call and say that it will not be that day but 2 weeks later and that everything is "estimated" which is not what i was told when i first scheduled delivery. So now i am going to get what i ordered well over a month from when i purchased it. I would have payed more somewhere else for a reasonable delivery time than wait this long. Thanks a lot
I am a very angry customer!! 3 years ago, we bought $2300 of living room furniture. We also bought a 5 year warranty for $200. Now, only 3 years into our warranty, we called the number on the paper we were given by Ashley Furniture. We actually have a structural issue as our middle seat on the couch broke backwards. We also have normal stains from food etc and tears where the cushions are pulling away from each other. Why did they talk us into the warranty if nothing to do with the furniture is covered. Ashley Furniture -- you scammed us and we will not be customers again. Pam & Chris McKechney
Overall horrible experience, while I like their furniture they have completely messed up my delivery. When first purchasing the furniture the sales guy stated we could have the furniture in 2 weeks, upon paying I was then informed August 31st was the first date they had open open for delivery which was closer to 5 weeks. I tentatively set up August 31st but then decided to reschedule do to a vacation, they rescheduled for September 3erd. I purchased 10 items from them however a few days after my Initial purchase I had second thoughts on 3 desks, so requested a refund on the 3 items which they said was fine. They stated I would get a check In the mail within 2 weeks, to date I have yet to get a refund and it’s now 6 weeks. So now I am down to 7 items. I had to take the day off work, which I did and my twins of 7 and my 9 years old where very excited to get their new beds today on September 3rd. This morning we donated their old beds so they currently have nowhere to sleep. When the guys showed up they said, oh we just have one bed and a desk, I asked about the other items and they have no idea what I was talking about. I had to call Ashley and they have informed me they set up two delivery dates September 3rd and the 10th. I let them know no one ever told me this and this Didn’t make any sense since everything was in. They really didn’t have an explication, and now my twins of seven have nowhere to sleep. They where crying in disappointment when their new bunk bed, that they have been waiting so patiently didn’t come. Waiting on a return call but it sounds as though they are not moving on the second delivery date and my kids will be sleeping on the floor for the next week. Not a happy customer and will not do business with them again.
We went into get ideas for replacement furniture. We didn't intend to purchase. We were looking for ideas to replace furniture damaged by smoke from a garage fire. Matt greeted us, listened to what we were in need of. He found us the sectional I had see online. And moved furniture around to make sure it all complimented each other. Four hours later, we had most of furniture replaced, on ordered and amazing deals. Matt is a great salesman, has patience, experience and compassion. We are looking forward to moving back home soon with all our great purchases. Definitely recommend both the store and Matt N.
April and Dan were amazing, they helped me and my boyfriend find the sectional we have been Struggling to fit to our living room. They were both patient and even pulled the tape measure out to ensure that it fit perfectly along with giving us an amazing deal to include two accent pillows as well! I would recommend Ashley to anyone looking for that perfect piece that fits you and your home. If you go ask for April or Dan and you can’t go wrong!!
Dan Roberts and April did an amazing job helping us with finding the right couch for our home. They went above and beyond with making sure we found the right one for the space. We were able to double check measurements to confirm the couch wasn’t too big for our tight size restrictions. They even let us borrow a pillow to confirm some color choices. I highly recommend and will be coming back for the rest of my future furniture.
James was awesome. Very helpful but not over bearing. He was patient and did everything he could to answer our questions and make us feel comfortable. He definitely helped seal the deal! Would highly recommend working with him!
This company is shameful. We had a horrible experience from start to finish. We began our journey in store looking at furniture. We were harassed by our salesmen Matt N at the Ashley Henrietta location our entire stay. We were in the process of purchasing a large amount of furniture totaling over $2900. This decision naturally is not one that the average working couple can take without some consideration. Our salesman Matt would not even give us the courtesy of 10 minutes amongst ourselves to talk and think about our decision without coming back striking up a conversation in an attempt to speed up the process. business hours for Ashley are normally until 9 PM. We were at the store until almost 10 o’clock. The reason being was that Matt and his eagerness to get a sale managed to rush through our credit application process and a new system and glitch out our order. His supervisor had to step in and fix it and he was giving her push back the entire time. The other salesman were making off color jokes about Matt’s in accuracies. After all this we still had to come back and re-sign our order because Matt has screwed up the order so bad that his supervisor couldn’t close it all the way that night. This was on May 20. The next day my girlfriend had a very long shift and was going to come in when she was able to sign the paperwork as it was in her name. We made the mistake of giving Matt our phone number and he proceeded to blow up her phone with text messages asking why she wasn’t there yet and why she couldn’t just come in that second. The entire reason we had to come in a second time was because of Matt’s original mistake. We finally completed our order and thought we were OK and that the rest of it would go smoothly. Fast forward three months and right before we were set to move we get a call saying that our order had actually been scheduled for a delivery date a week late and that it was delayed from that day even further. I had to make almost a dozen calls around the area in a scramble to get our furniture delivered on time. In the process we were given the runaround and even hung up on by Rob At the Henrietta store. The last solution that was provided to us by our corporate was to deliver half of our furniture that they were set them off and half of it a week later. We excepted with even more store credit then we had already received due to the original system screw up back up on the date of sale. On the day of the first delivery, our two delivery drivers rushed in with our stuff and did not assemble it all the way. We found a screw on the floor and the USB charging components of our nightstands were not installed but instead of hiding in their packaging in the drawers of our items. We paid over $100 for a delivery and installation. When we ordered our furniture we had requested that a particular duvet cover would be held at the store as that was going to be discontinued back in May. Matt agreed but come to find out Matt did not follow through and hold the item. After a conversation with corporate today, it turns out that not only did Matt not hold the item, duvet covers as a whole have actually been discontinued. We bought a duvet insert which was delivered to us upon the first half of our delivery and corporate told me today that that insert is not refundable or returnable. The rep who I spoke with today said she could not promise another duvet cover could be found so she said that there might not be anything we can do and we were out another $129 for product we now can’t use. We are hoping that we get all of our furniture that is supposed to be delivered this week and that nothing else screwed up this process even more. I think it is an understatement to say that I would highly suggest buyer beware whenever considering Ashley is a furniture source. Is a good chance you will receive a headache from the time you walk in Until the time that you get your furniture delivered and installed possibly incorrectly. Steer clear of this company.
It was fantastic working with Matt! Very helpful!
Very enjoyable experience. James made it simple and easy to find what we needed.
This company is shameful. We had a horrible experience from start to finish. We began our journey in store looking at furniture. We were harassed by our salesmen Matt N at the Ashley Henrietta location our entire stay. We were in the process of purchasing a large amount of furniture totaling over $2900. This decision naturally is not one that the average working couple can take without some consideration. Our salesman Matt would not even give us the courtesy of 10 minutes amongst ourselves to talk and think about our decision without coming back striking up a conversation in an attempt to speed up the process. business hours for Ashley are normally until 9 PM. We were at the store until almost 10 o’clock. The reason being was that Matt and his eagerness to get a sale managed to rush through our credit application process and a new system and glitch out our order. His supervisor had to step in and fix it and he was giving her push back the entire time. The other salesman were making off color jokes about Matt’s in accuracies. After all this we still had to come back and re-sign our order because Matt has screwed up the order so bad that his supervisor couldn’t close it all the way that night. This was on May 20. The next day my girlfriend had a very long shift and was going to come in when she was able to sign the paperwork as it was in her name. We made the mistake of giving Matt our phone number and he proceeded to blow up her phone with text messages asking why she wasn’t there yet and why she couldn’t just come in that second. The entire reason we had to come in a second time was because of Matt’s original mistake. We finally completed our order and thought we were OK and that the rest of it would go smoothly. Fast forward three months and right before we were set to move we get a call saying that our order had actually been scheduled for a delivery date a week late and that it was delayed from that day even further. I had to make Almost a dozen calls around the area in a scramble to get our furniture delivered on time. In the process we were given the runaround and And even hung up on by Rob At the Henrietta store. The last solution that was provided to us by our corporate was to deliver half of our furniture that they were set them off and half of it a week later. We excepted with even more store credit then we had already received due to the original system screw up back up on the date of sale. On the day of the first delivery, our two delivery drivers rushed in with our stuff and did not assemble it all the way. We found a screw on the floor and the USB charging components of our nightstands were not installed but instead of hiding in their packaging in the drawers of our items. We paid over $100 for a delivery and installation. When we ordered our furniture we had requested that a particular duvet cover would be held at the store as that was going to be discontinued back in May. Matt agreed but come to find out Matt did not follow through and hold the item. After a conversation with corporate today, it turns out that not only did Matt not hold the item, duvet covers as a whole have actually been discontinued. We bought a duvet insert which was delivered to us upon the first half of our delivery and corporate told me today that that insert is not refundable or returnable. The rep who I spoke with today said she could not promise another duvet cover could be found so she said that there might not be anything we can do and we were out another $129 for product we now can’t use. We are hoping that we get all of our furniture that is supposed to be delivered this week and that nothing else screwed up this process even more. I think it is an understatement to say that I would highly suggest buyer beware whenever considering Ashley is a furniture source. Is a good chance you will receive a headache from the time you walk in Until the time that you get your furniture delivered and installed possibly incorrectly. Steer clear of this company.
This company is shameful. We had a horrible experience from start to finish. We began our journey in store looking at furniture. We were harassed by our salesmen Matt N at the Ashley Henrietta location our entire stay. We were in the process of purchasing a large amount of furniture totaling over $2900. This decision naturally is not one that the average working couple can take without some consideration. Our salesman Matt would not even give us the courtesy of 10 minutes amongst ourselves to talk and think about our decision without coming back striking up a conversation in an attempt to speed up the process. business hours for Ashley are normally until 9 PM. We were at the store until almost 10 o'clock. The reason being was that Matt and his eagerness to get a sale managed to rush through our credit application process and a new system and glitch out our order. His supervisor had to step in and fix it and he was giving her push back the entire time. The other salesman were making off color jokes about Matt's in accuracies. After all this we still had to come back and re-sign our order because Matt has screwed up the order so bad that his supervisor couldn't close it all the way that night. This was on May 20. The next day my girlfriend had a very long shift and was going to come in when she was able to sign the paperwork as it was in her name. We made the mistake of giving Matt our phone number and he proceeded to blow up her phone with text messages asking why she wasn't there yet and why she couldn't just come in that second. The entire reason we had to come in a second time was because of Matt's original mistake. We finally completed our order and thought we were OK and that the rest of it would go smoothly. Fast forward three months and right before we were set to move we get a call saying that our order had actually been scheduled for a delivery date a week late and that it was delayed from that day even further. I had to make almost a dozen calls around the area in a scramble to get our furniture delivered on time. In the process we were given the runaround and even hung up on by Rob At the Henrietta store. The last solution that was provided to us by our corporate was to deliver half of our furniture that they were set them off and half of it a week later. We excepted with even more store credit then we had already received due to the original system screw up back up on the date of sale. On the day of the first delivery, our two delivery drivers rushed in with our stuff and did not assemble it all the way. We found a screw on the floor and the USB charging components of our nightstands were not installed but instead of hiding in their packaging in the drawers of our items. We paid over $100 for a delivery and installation. When we ordered our furniture we had requested that a particular duvet cover would be held at the store as that was going to be discontinued back in May. Matt agreed but come to find out Matt did not follow through and hold the item. After a conversation with corporate today, it turns out that not only did Matt not hold the item, duvet covers as a whole have actually been discontinued. We bought a duvet insert which was delivered to us upon the first half of our delivery and corporate told me today that that insert is not refundable or returnable. The rep who I spoke with today said she could not promise another duvet cover could be found so she said that there might not be anything we can do and we were out another $129 for product we now can't use. We are hoping that we get all of our furniture that is supposed to be delivered this week and that nothing else screwed up this process even more. I think it is an understatement to say that I would highly suggest buyer beware whenever considering Ashley is a furniture source. Is a good chance you will receive a headache from the time you walk in Until the time that you get your furniture delivered and installed possibly incorrectly. Steer clear of this company.
Matt was our salesman and he was amazing...no pressure and we felt very comfortable. Would come back to Ashley because of him!
I had done some research online of some headboards in the store beforehand. So when I walked in i knew what I wanted. The employee was very adamant about selling me a specific headboard. So much so that he stated how the ones in the Ashley website were not good quality. He was pushy. And I will not be back
Thank you to Wilson and Tracy for your top notch customer service!! Despite some technical difficulties that were out of everyone's control, the staff was very reassuring and determined to make it work. From the moment we walked in, it was a wonderful low pressure shopping experience. Worth the wait overall!!! I will highly recommend this store to anyone!!
Great shopping experience! Purchasing furniture is typically something I dread but, James was phenomenal to work with (even when they were short staffed). He made our buying experience easy, the most difficult decision was which set we liked best. James will definitely have our business for future purchases as well! .
He was very patient with me as I kept flipping back and forth between dining sets. Answered all of my questions. Worked the numbers to get us the best possible price! Awesome customer service! And a nice guy too!
Wonderful experience shopping with Matt! Found every single piece I was looking for while making sure I had a lot of fun shopping. Highly recommend his service and looking forward to future shopping with him!
I took my shopping for recliners. She ended up buying herself a new bed, and 2 new recliners. Thank you James and Heather for your wonderful help and patience, along with your expertise, and kindness. We would do business again with Ashley furniture. In fact, my daughter has done business with them before. Thank you again to James and Heather. Sincerely, Valerie Long, and Sheila Inboune.
Came into Ashley to buy a bedroom set. Matt greeted us and made sure my questions and concerns were answered. He is very outgoing and energetic dude. I had my mind set on a certain bedroom set, and he showed me a variety of mattresses to choose from. I decided on proceeding with the purchase. I am happy with my end result and I can’t wait for everything to be delivered.
April and tyrell are the best!!!!!
We met Matt N, Sales Associate, upon our first visit to Ashley Furniture. We liked his energy and were impressed with his furniture product knowledge. He allowed us time alone to discuss things between while we were in the showroom, but made sure he was around in the event we had questions. He provided suggestions without being pushy. Matt was attentive to detail, and took the time to explain what we needed to know and understand. We also liked that Matt availed himself to us by cell phone when we had additional questions. We have been two Ashley twice - both times, we left the store with furniture purchases. We consider Matt "our guy" now at Ashley.
We had an appointment with April in the Henrietta store tonight. She was excellent she answered all our questions showed us the different living room furniture that we inquired about we ended up purchasing a power sofa and love seat and a end table. She explained all the financing options that we’re available and she was very thorough and went above and beyond very customer friendly.
Matt was the best. He was so helpful in picking out our new couches and helping us score a great deal.
Matt N. Worked very hard to make sure he made my husband and I happy with the purchase of a new mattress.
Matt. Was very helpful and knowlegable. A fun guy.
James was extremely helpful and accommodating. Had a very pleasant experience and will definitely be back.
James was awesome, stayed late to help. Highly recommend!
Needed to purchase a new mattress set and thanks to Shane and Tracy we were able to get an amazing deal within our budget. They gave amazing customer service and we could not be happier!
"Peace of MIND" Protection?? Yes, after 5 years of thinking I was protected, I find I wasted my money. I was never told that the plan would not be valid if I moved. THERE are ASHLEY furniture stores all over the country...no? Apparently they are independently owned. So, if you move- you lose. You were someones ha ha moment. 5 years I thought I was protected only to find that I was not given the whole truth. SO>>>PEOPLE.... beware, if there is any chance that you will be moving (which I knew would be a shot back 5 years ago. See I moved 3 three years ago and have been holding on to this since) DO NOT BUY the "PEACE OF MIND" promise because they won't hold their end of the "PROMISE". TRUTH and the whole story would be what... good business??? Not for ASHLEY FURNITURE.
Having Lisa as a representative for Ashley Furniture was an amazing experience. She was extremely knowledgeable! Thank you for being you!! You made our shopping experience amazing!! Can't wait to get our new living room!!
I had a wonderful experience at the Henrietta, NY location. April was incredible!
April provided great customer service! She was the 💣
I would highly recommend James to work with. He was knowledgeable, helpful and professional. He made the transaction of purchasing our sectional an easy one. I would definitely work with him again for any future purchases!
April was phenomenal! Terrific customer service! Was exceptionally knowledgeable and helpful! I would recommend Ashley's to everyone! Thank you April for your genuine care and outstanding service!
April was very helpful and knowledgeable, would def recommend her to friends and family!!!
Very knowledgeable! Extremely helpful. Thank you!
Great service and knowledge
I walked in with my mom too try out some sectionals and as soon as we walked in James K. was there and ready with a smile. He was very patient with me because I'm overly picky. It's my first house and my first time buying new furniture so I wanted it to be right. James help me pick out the perfect sectional and even found my boyfriend his perfect recliner. We actually left the store and came back and even though he was busy with other customers he managed to help us all very effectively. Super impressed with his customer skills! If you're ever in need of furniture seek out James in the Hylan Dr. store. Great guy, funny, and not a stiff salesman! Hes going to be my go to when I finally get to my other rooms 👍
When the scheduler called my husband Saturday, apparently it had ended up on a different truck and we would not be receiving it until Wednesday. When he asked for compensation they offered him either $150 off of our purchase or $200 credit. I found this ridiculous! Almost a week without a bed, in which we have to sleep on the couch and if we wanted a bed and went to a hotel that would cost us over $700 easily. I decided to wait to call back until it was delivered to hopefully receive a better resolution. The guys who delivered it Wednesday were quick, efficient and very professional, which I did appreciate. I called back to explain the situation to a customer service manager, she stated there was nothing else they could do but if I wanted to speak to someone else, she could have someone call me, so I did. When the next manager, Caitlin, called me I explained what had happened she also said there was nothing she could do. We went back and forth for 10 minutes about how this situation was a bit bigger of a deal than misplacing a dresser, we had no where to sleep for close to a week. She apologized but clearly could care less. She just kept saying they could not give any more, however I brought up the point that they were willing to give me more if it were store credit. If they can give it as a gift card, clearly they have the money and COULD give it as cash, but are choosing not to. After everything, she would not budge. I am glad we got something, but that was a poor business choice, why would we ever choose to shop there again. Aside from many family and friends having poor quality couches and tables (and Ashley giving them a hard to getting resolutions for that), they also wouldn't help us out for what we truly deserved when they CREATED the problem themselves.
James was very helpful and knowledgeable. He wasnt pushy and really listened to what I wanted. Thanks James!!
Sales person James was great. HOWEVER. the delivery and customer service thereafter is horrible! ABSOLUTELY horrible. Just know if you purchase something you will be paying crazy amount in delivery fees (where as other places do this for free?) it WILL BE LATE ... like 6 weeks late or more and you CANNOT cancel it without a fee so your are stuck dealing with them. HORRIBLE service.
We had a great time picking out furniture at Ashley! The staff was very helpful with suggestions and picking out coordinating pieces.
Definitely exceeded my expectations! James K. did an amazing job to answer all of my questions and help me to have all of the quirks that were most important to me; He did his utmost to ensure that I had everything I needed! And this location is really nice too- an overall great experience...I’m so happy!
Very disappointed with our experience purchasing a bunk bed from Ashley. After waiting 6 WEEKS for the delivery, 2 delivery employees did a terrible job putting the bed together. They left off pieces of the bed and did not bother to use all the hardware to attached the ladder and rails on the top bunk. They then left with the extra hardware, the instructions and the pieces they choose not to use. After 6+ phone calls and 2 hours on hold, we are waiting to have the hardware and missing pieces delivered. We will never purchase from Ashley again. 2 weeks later are we are still waiting on the shipment of the hardware and missing pieces to the bed. Called customer care 2 more times (thanks for providing the # below but we already had it as we have called 10+ times) to find out that it had not been shipped. Waiting on call back as to when this will be fixed. This is crazy, we have never dealt with such issues from a company.
Went to look around for furniture today at this location. The guy at the door was beyond RUDE when we walked in. We walked in door and the guy asked what I was looking for. I simply said (not rudely) I wasn’t to sure, was looking around to see if I had any ideas of what I would like to purchase (bc I love fresh furniture) Then he turned around to the other employee and was very rude about us being there and me wanting to look around. I DEFINITELY DID NOT FEEL WELCOMED AT ALL. Would not recommend this place.
James K was very helpful and was very knowledgeable when showing us different pieces.
We purchased a couch the day before memorial day. We were told it would be ready to pick up the day after the holiday. Turns out the couch wasn't there. It ended up being delivered mid June and the legs were not properly made so they scheduled a technician visit 3 weeks after that. The tech came with no parts and just tried putting the legs on because it was never communicated to him what was needed. Now we are waiting another week for just a phone call telling us how long it will be for us to get more information. This is our first experience buying anything from Ashley and it has been horrible with some of the worst communication and customer service I have experienced.
Friendly not pushy staff
Good store if you like to pay new prices.
Rob found us exactly what we were looking for! We weren't sure of what we wanted initially but he provided excellent guidance and facts about all of our options. We recieved an amazing deal on our custom designed couch! Thank you Rob for being so helpful and never pressuring us!
James was awesome!!
I had the most wonderful experience. After going into multiple furniture stores today, I received the best customer service and care here by far. Tinyah did everything in her power to make sure we had the best experience possible. I found the perfect bedroom set. Their attention to detail and focus on customer care went beyond my expectations!
April and James were amazing. Extremely helpful and made the whole experience enjoyable.
My girlfriend and I stopped in to check out sofas at a certain price range and April led us to a section that met our needs. She was very helpful and demonstrated what customer service is all about. We stopped back in today to buy the couch and April worked through the details to get our order placed. It was an awesome experience and we will definitely be back in the future when looking for other furniture.
James was wonderful!!!! He was funny and trustworthy, he made me feel comfortable and like I wasn’t just another sale to be made. I would do 10 stars if I could!
I couldn’t recommend James more!!! He was honest and hilarious and did his absolute best to get us a GREAT deal. The store itself is kept very nicely and James epitomizes what every salesman should be. We love Ashley Furniture!
Please stay away from this place if possible, and if you buy something from here please make sure to get the delivery date confirmed in writing before you walk out of the store. We went to get a new mattress for youngest daughter. We had bought a recliner with through this place about five years ago and had a good experience and we were hoping for a similar experience. Oh boy were we wrong! We had a good experience at the store and were repeatedly promised that the mattress will be delivered within a week. We liked our sales person, and we decided to buy a sofa bed as well even though the sales person said that the sofa bed will be delivered later, but again promised that the mattress will be delivered within a week. When we checked out the sales person told me that the system for scheduling the delivery is down and that we will receive a call to schedule the delivery and we will be able split up the delivery dates. Well, the call came the next day, and the person on the phone said the mattress will not be ready to be delivered for about three weeks and will only be delivered along with the sofa bed. We contacted the sales rep, and he said that he will take care of it, however, we did not hear back from him again for two days. At this point we realized that the sales person lied to us about the delivery date for the mattress, we noticed that similar situations happened from reading other reviews for this place, especially in yelp. We called to cancel the order, only to be told that there is a 12 percent fees for cancellation after 24 hours of placing the order. How are we supposed to cancel the order with in 24 hours when they are deliberately slow about getting back making sure that the 24 hour window has passed? This place have very bad business practices and felt like borderline sham. We don't trust them to deliver us furniture that we can trust. We canceled the order and eat the 12 percent fee, but knowing that our daughter will not be sleeping on any piece of furniture that is from Ashley. Please stay away from this place if possible, and if you buy something from here please make sure to get the delivery date confirmed in writing before you walk out of the store.
This place has very poor business practices. We went in to buy a twin mattress for our toddler who is climbing out of her crib. The salesman assured us more than once we would get it within a week, and we believed him. We had been thinking of getting a sofa bed in the future though it wasn't really in our budget right now, and we found one we liked. He said that would take longer, but assured us the mattress would be at our house within a week. Of course, their delivery setup was down when we placed the order, which it was the last time we were there, interesting, but he said they'd call the next day. When they called the next day as promised, it was a completely different story. The person said we wouldn't get the items for over a month. I explained to them the situation, and the woman just kept reading from a script. So we tried to contact the salesperson, who texted us that he would take care of it. Nothing happened. I tried calling the store and texting the cell phone number again, but no response for three days. I called Ashley, was on hold 10 minutes. They answered, asking for my phone number which I gave them, and they promptly hung up on me. They made no attempt to call back, so I tried again. I explained the situation, and told them that because of their dishonesty, I wanted a refund. They said they would charge a 12 percent restocking fee, even though it was still over three weeks before the items were scheduled. I told them this was unacceptable, but they said it was in the contract. I get it, but wouldn't it be nice to have some common decency, especially considering their system had been down, the salesman had told us we would get the item on time, and we had been trying to contact him since the 24-hour supposed grace period? Nope. She admitted that it shouldn't have happened, salespeople aren't supposed to lie or make promises they can't keep, but they are keeping 12 percent of our payment. How can we trust the furniture they sell if they are so dishonest? An example of a company with no set of business ethics at all. I almost laughed when at the end of the conversation, after I made it clear that we were done with them even if we had to pay the unfair 12 percent, she suddenly said we could get the mattress earlier. When I called her out on it, she claimed that it was suddenly available. Almost laughably dishonest. If I could laugh at losing a couple hundred dollars!
Great time shopping today with Matt! He took tons of time browsing the entire store with us to make sure our open concept dining/family room would be beautifully furnished with everything coming together perfectly!
James was wonderful to work with! We will definitely be back to buy more furniture for our home from him. Highly recommend James at Ashley furniture!
Great service and great help as always, thanks Matt!
Great place to shop, found everything we were looking for, worked with Matt, very knowledgeable, super friendly and great with kids.
Great quick professional friendly service
Great experience. Our salesman Matt was patient and very knowledgeable with all the products we were interested in! Best Salesmen hands down at Ashley’s!
Matt was incredibly helpful and attentive to requested, ensuring we were able to get exactly what we needed.
Great experience! As a first time shopper I admit I had no idea what I wanted. Matt Neider did an excellent job sharing his knowledge of the products.
Super helpful and worked with us.
Matt was extremely kind and professional through the whole thing, didn't hesitate to spend as much time with us as we needed and never rushed us. He's the reason we always go back to Ashley for our furniture needs
Highly highly recommend seeing Keegan on the sales floor! I went in today looking for replacement throw pillows for my sectional but no idea what colors or materials etc. Keegan wasnt worried about making a sale or pressurong me into anything i didnt like, she took over an hour with me grabning probably 20 random throw pillows and putting them on the display couch and saying "how about this?" You could tell she genuinely enjoys her job and its very helpful when you dont know what you are lookong for to have someone that helpful... thank you Keegan!
Keegan was fantastic. She helped us walk thru everything and find what fit for our family.
Had a great experience all around. James K. was very helpful and friendly. Would recommend!!
As we walked into the store Matt greeted us at the door and we instantly knew he was very knowledgeable and was going to be able to help us pick exactly what we wanted. He was willing to work with us to customize our sectional to our home and picked up on our preferences very quickly. All around we had great service and can’t wait for our furniture to arrive at our house!
April was fantastic. Very helpful, nice and not pushy at all. Great personality !
Adam was a great help in our purchase of a sofa and mattress tonight. Super friendly, helpful, and willing to work with us. April who greeted us was also very welcoming. Thank you!
April and Dan were so helpful. Will definitely be back again!
Adam was great and attentive. Thanks!
Terrible service. I was misled and deceived at every turn.
Horrible service. Couch finally arrived 2 weeks late and the legs don't attach. Delivery people said a technician would come quickly to fix it, but then the technician scheduled a visit over 3 weeks away. Very disappointed with this store.
Chris the manager helped me with an issue from on-line no problem. I did not hear that is not associated with us we can’t help you. So nice and refreshing! Then I had the pleasure of meeting April. She walked around with me to find what I was looking for and got me the best deals! She went above and beyond to make sure that I was happy. Great customer service!
I walked into the store today needing to make a quick but logistically difficult purchase and had possibly the best service from your associate Tracy. She was professional and determined to find a solution that worked best for me and I really appreciate her time, patience and attention to detail.
Our experience at Ashley Furniture Store exceeded our expectations, thanks to Mr. Robert Mulvuhill. My wife and I went to buy just a bedroom set, left Ashley with furniture for each of our rooms. Mr. Mulvuhill provided the correct service we needed and time. Highly recommend Mr. Mulvihill, five stars is not enough.
Keegan was very helpful in finding me the perfect mattress. I have sciatica and my current bed has been causing me back pain. She was very patient, willing, and knowledgeable. She helped me pick out the perfect mattress to not only alleviate my back pain, but to help me get a great night's rest!
Matt worked with us to get us the best deal possible today for our new sectional couch and dining room table and chairs. He had a good sense of humor and was easy to work with.
Matt was extremely helpful and so much fun to work with! My mom and I came in last night looking for a few different things and he was able to guide us toward the best options for what we both needed. He was attentive, funny, and helped us a lot on the prices. I was looking for a bed and am in a tight time line. We were worried I wouldn't be able to order one in the time that I needed it. Matt asked his manager, Greg, what they could do for me, and his manager made a few phone calls. They worked everything out for me to get the exact bed I was looking for on the date I needed it, and even saved me money on it! My mom and I are so glad we went to Ashley HomeStore in Henrietta and will definitely be back. Thank you again to Matt and Greg for your help!!
Had a wonderful time picking our furniture! Greg and Robert were very helpful and allowed us plenty of time to make our decisions. The selection was excellent and found exactly what we were looking for!
Matt is the most amazing sales person God ever made. He should wear a Cape with an S on the back. He personally served us cheeseballs as well. And then gave me the recipe too. We came in for a mattress and left with a mattress and an entire bedroom set. And pillows. And a picture. Gee, thanks Matt 😣. He is a great asset to Ashley and you should give him a raise so he doesn't leave you for his true calling in catering! Honestly I give him 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
This was the best furniture shopping experience I have ever had. Our sales associate, Adam, was fun, conversational, and non-pressuring. I had a really fun time and left with a lot of good furniture.
Adam helped us pick out furniture for our new house and it was an amazing experience from start to finish. We laughed, we cried (with laughter), we ate cookie dough brownies, and we got an amazing deal. He listened to all of our needs and directed us to items that met those needs without insisting on anything that broke our budget or our hearts. He also didn’t judge my tacky taste in wall decor, for which I will be eternally grateful. 10/10, would buy stuff from a bunch more times and also drink craft beer with on some future, non-professional occasion.
Lisa Giambra was great to work with. Bought a tempur pedic mattress. She had nice breakfast treats for me when I arrived. Thank you.
James kavanagh is the best sales respresentative ashley Homestore in henrietta could have ever had the pleasure of hiring! He was so amazing and helpful with everything I needed to move into my apartment. He deserves to be employee of the month. Hit the jackpot when I got him as my salesperson 😉
Very friendly and helpful staff. Had fun buying bed with John and April
April was wonderful! I shopped at other stores and she was the only sales person who called me to check in. Very smart and knowledgeable! She was patient and answered all our questions! We will be back! Thank you, April!
Thanks John for help in comparing the sofas we were interested in.
We went to buy a couch. We bought a couch.
Adam was a helpful sales person who helped us make our first big purchase on a mattress! Will definitely purchase from Ashley again and definitely recommend Adam.
I had an amazing experience with Anthony from the Henrietta location. He was very pleasant, helpful and patient. Great communication! I highly recommend Ashley Furniture and ask for Anthony 😉
I was impressed and amazed with the excellent experience delivered by April and Tracy yesterday . They both were extremely knowledgeable and helpful in both bedroom furniture and mattress quality. I will definitely go back as we replace other furniture in my house and will be recommending my friends and family to visit these 2 wonderful people.
Delivery people destroyed my floor and walls. Ashley did take care of the problem though.
I had a great buying experience at Ashley furniture sales manager ( Lisa Giambra) was extremely pleasant and not a typical pushy sales associate. (Lisa Giambra) wanted to make things affordable as possible for me being a single mother of 2 and was able to give me the best deal possible as she wanted to ensure I received the best customer service and was satisfied as her customer. I would recommend (Lisa) to any customer that’s looking for a true professional who wants to ensure her customers receive the best buying experience. 5 stars! So impressed with the service I was offered. Thank you so much again, Lisa!
From the moment we walked into the store, Samantha welcomed us with exceptional customer service and her charm. As first time buyers, we had no idea where to start or what to expect. Within 5 minutes, she knew exactly what we wanted and helped us pick out the perfect couch to build our home. She set the bar so high that we never felt the need to check out other stores. I highly recommend buying your furniture at this store. The quality and selection is by far the best.
Brad was great! Very helpful and knowledgeable.
Lucky me i got samantha s. Very helpful, always cheerful, just one of those people that always can figure out a way, definitely a pleasant experience, first time getting new furniture and enjoyed every minute of it.
Adam and James were a great help! Service was awesome, such a great atmosphere. Looking forward to my new furniture!😊
Adam and James are amazing sales representatives. Amazing work, excellent with satisfying their customers. We came in and got what we were looking for. 👍😃😁
Samantha was amazing! So helpful and kind.
Called on Memorial Day, James was more than ready to help with us looking for a sectional to replace our current furniture. Will definitely recommend and will come back to shop more!
Tracy Cronk was amazing she took time to explain the difference to me in the item i purchased.I would recommend Tracy to family and friends.
Tracy was very helpful today providing assistance with our purchase of a dining room table.
Had a great experience At this store. As I’m just looking to get a feel of what pieces of new furniture I would like to purchase, April and Samantha were extremely helpful and patient with me. I know now for sure where I’m going to purchase my new pieces of furniture from. I will also recommend anyone who’s looking for quality and great customer service to this location. :-)
I love Ashley's Furniture. I always come here for my furniture. Two years ago I got a couch and dresser chest still have the chest and now am buying a sectional couch from them in 2019. Greg has always been helpful and Adam is superb, very helpful and friendly!!!!
Tracey was very helpful when we were looking for different furniture settings for our future home.
Worked with Tracy. She helped me pick out a new bed for my room. She was very helpful and enthusiastic. Definitely would recommend to ask for her because she will make sure to find everything that fits your preferences.
I brought my young children with me to buy a new sofa and loveseat. April and Tracy were very patient during both our visits and included my kids with making the decision on which set to purchase. April and Tracy make a great team and genuinely care about making sure their customers leave happy. I will definitely be returning! Thank you April and Tracy for making this a pleasant experience.
The service was great! Daniel Roberts really made my shopping experience easy going and was super friendly and patient. I was very indecisive about what I wanted to get but he guided me in the right direction and helped me pick out some beautiful furniture. Thanks again Dan!
very satisfied with the service I recommend it excellent Thanks to James for helping us
I was just in and worked with Tinyah she was very patient and her product knowledge was very helpful.
John is great!
Samantha was a pleasure to work with. Great expertise and professionalism!
Samantha was great, very knowledgeable about all the products. Not only was she able to answer our questions but she was also willing to work with us on price and financing. Would definitely buy from this location again.
We worked with James and Anthony. They were both excellent and helped get us set up with a new bedroom set. 💕 Update: worked with Matt and Greg on 5/26, they were fantastic and were able to help us get a mattress for our second room at minimal cost. Thank you to everyone at Ashley!
Met with Matt. Extremely helpful! Should probably have a cape with a “S” on his chest, but since that’s taken, a “M” will do. :)
Polite and fast service, a positive over et all experience
I worked with Bradley Griffin. I looked for a couch I wanted online and came into the store to make sure the size was correct and that the couch was comfortable. Brad found us shortly after we arrived and quickly brought us to a similar couch and we purchased the couch quick and easy.
John and Greg were awesome! Saved me a ton of money on my new patio furniture!
Nice guy. Good service. I didn’t feel pressured to buy anything.
We had such a great experience at Ashley furniture store in Henrietta, New York. James was so very helpful with my daughter and I picking out furniture for our lakehouse. Paul never once tried to be push anything on us and only offered his opinion when asked. Paul's patience and kindness was above and beyond. I highly recommend the store and Paul Kananagh to my friends. Thank you so much.
Adam was such a great help when choosing our new furniture set. We had stopped in weeks ago, and ended up deciding to go through Ashley Furniture. He immediately remembered us as we walked in the door. Thanks Adam!
Had a wonderful experience at this store. My boyfriend and I were able to find the perfect mattress thanks to the excellent customer service from Lisa!!!
Lisa was a great help from the moment we walked in the door. she help us pick a bed my girl friend and I both like. while provided great details about the different products. It was a delightful experience.
Great selection and customer service... Ashley was wonderful!
My boyfriend and I came in to buy an entire house of furniture and Tracy Cronk was an incredible help! She was able to help and to work with us, making sure we got everything we had wanted! This was an incredible experience!
Tinyah was amazing! She walked me through the entire process of purchasing a comfortable, reasonably priced bed set! The best customer service I’ve experienced in a long time!!
Robert M was courteous and Great helping us choosing our first living room set . We will be back in the future. Thank you
Ask for Tracy! Sho was wonderful and we got a great deal!!! Thanks, Tracy!
Adam was fantastic!!!! Worked with us and gave us a deal we couldn’t refuse! Very happy and will return for further purchase of our home needs!!
Great shopping experience! Highly recommend seeking out Robert when your at Ashley Homestore when looking for furniture. Listened to what we were looking for and gave us great suggestions and options. Great value and beautiful furniture. Very enjoyable buying experience. Can’t wait to see our new couch in our house. Thank you, we will definitely be back again.
Keegan Kaiser & James were extremely polite, helpful in finding what we were looking for. From the moment we walked in to the time we signed papers. Good people.
James was great! Provided wonderful customer service. Thanks!
John was very helpful, great service!
We bought the Darcy chaise, John was a very helpful and knowledgeable salesman who helped with our purchase!
I purchased a sectional at the end of March and was told that the couch would be delivered within 3 weeks we are now at week 8 and do it have a couch still and just received a call stating that it was delayed again (for the 3rd time). They company offered $150 store credit but will not do any more. They can provide no explanation as to why I have received 4 different delivery dates. Even though these are estimated dates they need to be more accurate, 6 weeks is a long time to be off by and they can’t even guarantee that the new delivery date is accurate. The first two times the couch was delayed, I had to be the one to call and question them as to where the couch was, instead of them calling to inform me. We will absolutely never purchase from Ashley again.
Our experience picking out furniture at this store was absolutely amazing, James is extremely knowledgable, personable, and he worked with us to help us find exactly what we wanted! We will definitely be going back to him for any future furniture purchases, his outstanding customer service stood out and was appreciated.
Samantha is great, best furniture buying experience ever!!!!!!
Samantha is awesomely awesome!!!
After waiting in the store for an extra hour because noone could figure out how to work their computer order system I scheduled a delievey time 3 weeks out (earliest available). Two weeks later they called up and said they needed another 4 weeks. Three weeks later they called back with another delay. I'm going to grow old and die before I ever actually see any of this furniture... Wish I went soomewhere else.
Matt did an outstanding job. Care was excellent, and the deal was one you simply cant beat. We are very thankful to land such an incredible living room set at such an affordable price. If you are searching, look up Matt and give him a shot, you wont be disappointed. Best in the biz.
I had a wonderful experience at the Henrietta, NY location. Anthony Trovato was an incredible Salesman. He made sure that I had everything I wanted with all the deals the store had to offer. Very attentive and helpful. He was able to answer all my questions in a timely manner. After leaving the store, I had several questions that he took the time to answer! I will definitely be going back to this store for my furniture needs! Thank you Anthony and Ashley Homestore in Henrietta, NY! I greatly appreciate your assistance!
James was great, helped me get the table I have been eyeing for a while!!
Samantha and April were extremely helpful today when shopping for furniture. I have never purchased furniture before and they made it so easy. Both associates were personal and worked to find the perfect pieces that suit me. I would highly recommend shopping at this location.
Samantha and April were fantastic with helping my sister. They were patient and went above and beyond. I would strongly recommend their help to anyone who goes to this location.
James was great to work with! No pressure and did his best to get us a great deal. Lots of product and warrantee knowledge as well.
James was great - awesome price, very impressed!
Very good selection
My boyfriend and I came in looking for a dresser and had an amazing experience with April and Tracy. We almost didn’t come in because of an uncomfortable prior experience with other sales people but we decided to give Ashley furniture another chance. I will now be a forever customer thanks to April and Tracy who completely turned around our experience. They worked with us to get exactly what we were looking for and were even able to work with us on price. They made us feel very welcome and comfortable as well as extremely excited about our purchase! Because of April and Tracy we will definitely be back for whatever we need in the future!
James was extremely friendly and personable. Showed all the options with price range in mind without being too pushy. Everything a salesman should be. He gave me every confidence to trust in his knowledge and quality at Ashley Homestore.
James K helped us with getting the perfect end table set for our living room! It was our first time in the store and it was a wonderful experience! We will definitely be going back for more stuff! 😁
Great service
We started off with a great experience in the store, unfortunately, we quickly realized that there is a difference between salesmanship and customer service. Their back end support leaves a lot to be desired.My girlfriend and I have never purchased new furniture, so we were nervous, even paranoid that something would be damaged, late, and it would turn into a hassle. It turns out, we had reason to be paranoid. A saleswoman guaranteed us that the order would be correct, and on time. It was neither. Two weeks late. Meanwhile, family and friends come to town, for a get-together that we had wanted the couch for. Major bummer. Then, it finally comes... wrong color. It looks awful in our living room, but they at least let us keep it temporarily. Expect another call back and reschedule... another two weeks for the right color, after the manager briefly tried to pass it off as though WE made the mistake &"lighting in the store versus lighting in the home&" B.S.The couch itself is nice, well made. And they gave us a gift card for the trouble. But it was a LOT of trouble. It just sucks when you spend a lot of money at a place and as soon as that credit card is swiped, their customer service ends. You feel like a commodity, not a customer.
Had a great experience with Bob! Beautiful. Well built furniture.
This was the most pleasurable furniture shopping experience I have ever had. Laura is the best and Tracy is amazing too
From the moment we walked in Robert was the man. He walked the store with us showing us exactly what we wanted to see and helped us in every way possible. He set us up with a living room set and a dining room set. Thank you Robert for giving us a great customer experience.
5++++++ stars! Dan Roberts was a tremendous help! Dan was very personable and made finding a new bed enjoyable. He spent hours with my fiancé and I trying to find the right bed for both of us! We tried numerous beds and bed sizes to find the right fit. Once we found the perfect bed he helped us pick out the perfect furniture to go with it! Thank you Dan, we really appreciate the time and effort you put in with our sale!
They have a very big selection. Robert was so helpful and not at all pushy.
Sales person. Didn't. Impress me at allwsas not helpful. Will go back another time when he not there sorry u don't have. Layaway. Any more
Thank you James for finding me with right leather set that supports the lumbar area of my back. Thank you for the great deal you gave us for the lovesest over sized chair, protection and delivery. Looking forward to sitting in it at home.
James was very helpful! Great personality. He made the process fun. Not too overbearing but not too far away. Thanks, James!
Had a great experience at Ashley’s because of the awesome sales rep James Kavanagh. He really made the searching experience easy and simple. Thank you James !
Worst experience ever! Ordered two couches and an ottoman. Delivery team forgot to load the ottoman and were not going to be back in our area for a full month! We had decided to purchase from Ashley based solely on the delivery date (we were hosting a NYE party and NEEDED the furniture prior to NYE). So, no ottoman for the party. Called customer service - they did not even offer an apology for the mistake! One week in - Couch #1 breaks. Call in a service call. All went well. Two months in - Couch #2 breaks. Call in service call. No one calls to set up appt. Call back 7 days later, on hold for 45 min (finally had to hang up). Call each day for 8 days and am on hold for such an unreasonable amount of time that I had to hang up each time. Day 18 from initial call in for service - I go to the store. Staff does not greet me, barely acknowledges that I am there. Only one person out of 8 that I counted has the ability to help me and that one person is on the phone. When she is available to help she has to call the SAME number that had me on hold everyday for over a week. She says "we are going to have to wait awhile". I explain that I am tired of waiting and she is kind enough to call on my behalf while I go back to work (note - this is the ONLY member of staff that helped in anyway at all). Later in the day a woman from service calls to tell me that all she can do is A) email the 3rd party repair company or B) Give me their number to call myself. No offer to call for me, no attempt to right the wrong (of having my service call go ignored for over 20 days). I have never had such poor customer service in my life. I get things go wrong but not one time did this store and its staff attempt to help or rectify the situation. They simply did not (and do not) care.
Great Experience
Don't ever let Ashley Furniture talk you into their platinum warranty plan. They do not cover what they say they will. My couch is less than 3yrs old and they don't make it anymore so they won't replace the cushion. In fact don't even shop there. If my daughter drew all over my couch in permanent marker I could get a whole new couch but because the cushions are fraying they won't replace it. It is expected according to corporate. Yes, that means they only expect their $3,000 furniture to last less than 3 years. Feel free to share!
I would give zero stars if I could. What a horrible experience I have had over the past few months. Corporate is of no help, sales doesn't know what to look for to ensure a piece will fit, and delivery is the only department that seems knowledgably. I ordered a couch over black Friday, and it didn't fit. No worries! So I went back to the store with my measuring tape and myself and a salesmember measured pieces to make sure they'd fit. I thought we were good. The sales person assured me it would fit after looking over the measurements and the doorway. On the second delivery, the piece didn't fit! After all that work and measuring, the piece still didn't fit even though the salesman assured me it would fit. So now we are into February (started in mid November) and I still didn't have my piece. The worst part was they then tried to charge me the delivery fee for the second delivery, even though they assured me it would fit. If I didn't have the financing I would have just cut my losses and go somewhere else but I was too invested at this point with the financing and multiple returns. I finally found a piece that they assured me for the second time would fit, but now I have to wait another 5 weeks to get it delivered. So now we are going on almost 6 months before I will finally receive my furniture. The whole experience has put a bad taste in my mouth with Ashley Furniture. I guess I can't trust the sales person to do their due diligence. **UPDATE: the third piece that i was absolutely assured would fit, did not fit. Ridiculous. I am at a loss of what to do, as it seems nobody who works the floor knows what they’re doing in regards to furniture fit. Apparently they forgot about one measurement. I don’t know why there is such a disconnect between the sales staff and deliverers. Surely someone could have looked up notes or something? Literally anything so I don’t have to wait almost 7 months to get furniture delivered. They’re certainly prepared to jump on me as soon as I walk in the door, but can’t take the extra time to make sure that my piece would actually fit. Be forewarned: if this happens to you, you are pretty much on your own. I went down today and the sales staff wasn't even able to access the notes that delivery made about why the piece wouldn't fit. I was trying to figure out what other measurements I need to be aware of, as I thought that the width of the doorway only mattered. As far as the owner response to my review, I never heard anything else. Just a phone call From someone at corporate asking me what went wrong with the order, which should be obvious. It should not be this difficult to buy furniture and get it delivered.
they don't change their inventory frequent enough, same old stuff
**** 0 stars was not an option***So my fiance and I went to Ashley Furniture in Henrietta NY on April 6th looking for a bed and mattress. We found a bed frame we liked and decided to buy it. As we are signing for the purchase our sales associate decides to slip in last minute (as he is shaking our hand) that it will take 14-28 days to receive it. He knew our sense of urgency to get a bed since we just bought a house and have company coming to town, So it was a little off putting that he would wait until then to tell us it could take up to a month to get it. I called 2 days later and was told that we had a delivery date of May 18th!! We made our purchase on April 6th!!! A month a half!! And on top of that the sales associate said our account would not be charged until the bed ships, and they took the money out of our account 2 days after we signed. Needless to say we weren’t happy and decided to cancel our order and get a bed elsewhere that could be here in 3 days. We have been trying to call and cancel our order for 2 days and hanging up after long hold times and not even being able to speak to anyone. Finally we hit the prompt for sales, and what a coincidence someone picked up immediately. We asked to speak to manager and to our surprise they put the sales associate on the phone!! He then try's to talk us out of canceling. Said he had to look into something and would call us back. After an hour, we called back and were told that he could now have the bed to us immediately (whatever that means) We proceed to tell him AGAIN that we do not want to do business with them anymore because of our experience and how unprofessional everyone has been and we have been getting the run-around..not to mention how it's kind of wrong that they will make people wait a month and half for their furniture but if you threaten to cancel they can do an "immediate delivery"??After telling him again that we already ordered our other bed that is on it's way.. He finally says we will have our money back in 7-14 business days!! but they could take the money in 2 days..makes sense. They said that the cancellation request has to go through 3 depts....whatever. We asked for an email confirmation that we cancelled, since we could only get our receipt for the purchase via email. The best part is TODAY my fiancee gets an email...he is thinking its the cancellation confirmation, BUT it was a message stating that they saw we recently called on our delivery status and to please call them!!! So we called AGAIN for the 20th time and were reassured that we will get our refund and cancellation confirmation email and a call from the next dept after they process the cancellation. After 4 days of calling multiple times a day and speaking to multiple people, as it stands we still have not received the email or refund or phone call. Oh and by the way we were also told that they are not "Ashley" they just use their name. So another franchise, good luck getting any customer service. I'll try to post an update as to when we actually get our money back.
First time purchasing a matching furniture set and I'm so happy with my experience! J was AWESOME and helped me out so much through the whole experience. He didn't hover too much, but was there when I needed him for my thousand questions. He was so knowledgeable and got me a great deal on what was the most comfortable sofa and loveseat I could have found! I couldn't be happier with the decision to go to Ashley HomeStore. THANK YOU!!
Walked in and the first thing I experienced was someone coming up to me ageessively to sell furniture. I get how it is at these places, so I just went with it. She then ditched me immediately when a more sophisticated, older customer (with an aasumingly larger wallet) came by. Jokes on them because I went to Value City that day and bought 2k worth of couches. Prices at Ashley are okay, especially if you look at their clearance items. A few pieces that I was eying from my previous research online were not readily available in store. I've been there before though, and have had a much better experience, so maybe it was just a rough day for that particular sales person.
They sold us a beautiful queen size bed with storage on the undercarriage for more than $1000. I had to wait almost 1 whole month for delivery and when we finally got the bed it was damaged and looked used. When we talked to the customer service representative they only offered another date to deliver a new product and reduced the price by "$50" as our compensation for our inconvenience. I am thoroughly disappointed and unimpressed with their service and accommodation. I wouldn't recommend them to anyone and I will not be buying patronizing this business again
We were sitting on a couch when I heard singing out of nowhere.... there he was, James Kavanagh. I knew right then he had to be our home furnishing consultant! He was so kind, knowledgeable and easy to work with. He made the process of buying furniture fun and stress free. Sales Manager John was also a delight to meet and speak with. Thank you for the amazing experience. Looking forward to delivery day!
The sale itself was great!!! EVERYTHING after a nightmare. THE WAREHOUSE DELIVERY IS RIDICULOUS. We have waited online hours upon hours, as we are now being told a 4th delivery date. Our original delivery date was set for March 23, 2019. Get an email, sorry your furniture is being handmade in a ware house in some state. Then 3 more dates to follow, today they took our tomorrow delivery date to April 30th. If you want tonpay $3,000.00 for furntiure YOU WON'T RECEIVE, THIS IS YOUR PLACE!!! WE finally want our $ back, & find another comapny as we hadn't planned to wait 3 months for delivery. They actually really brought up a 12% restock fee, really how are ya gonna restock something IN YOUR WORDS SAYING YOU DON'T EVEN HAVE? If I went in a store and took a product, and didn't pay, that would be theft...How is taking my money, and not giving me my product not the same? We were promised 2 to 4 weeks delivery. Also, you can't get your money back at the store, you have to call some company to get it back because 24 hours has passed... #SAVE YOURSELF THE HEADACHE, SHOP ELSEWHERE!!!
You there... checking out Ashley's furniture in henrietta's reviews, comparing the quality of place to place, you make it to the end of this you won't be disappointed. I promise ;) come check us out and ask for James I'll take exceptionally great care of you. I love working for this company, the environment between myself coworkers and clients is amazing. Never a dull moment at this friendly fun environment. Easy going and non stressful environment for guest to shop and do business with. Henrietta is one of the Wellsville groups largest locations, making it have more then enough square footage to give you a larger amount of product to be able to see touch and feel. #1 in home furnishing, with bedding awards given from the best quality mattress manufacturers, commending us as elite retailers . Our guest service and customer service in general is AAA better business rated, and out of this world amazing and compassionate to all clients and guest as well as employees. I wouldnt dream of working for another furniture company, the staff and service offered here can't be beat! Stop In and ask to take my 20 minute nap challenge. If you pass the challenge with out breaking the rules, I'll give you 50 dollars towards your next purchase. Come in and ask for James to find out details! Hope to see you soon!!!
Adam was very helpful in helping us choose our perfect sectional. He listened and catered to our likes right away and knew exactly where to take us for the styles we wanted! Samantha was also helpful with our finances! The two were awesome and made our experience amazing!
Sold me a mattress that they couldnt even get from the factory and then tried to delay delivery for 7 weeks. Scammy return policy. Claimed that the head manager of the store didn't have the authority to cancel an order, which is unbelievable. Go to locally owned establishments instead
I will NEVER do business with Ashley again!!! I ordered a dresser almost 3 weeks ago. I was told to call for a delivery date. The delivery date is for 3 weeks after I placed the order. I thought this was a bit long, but went with the flow. Tomorrow is my delivery date. I took off of work because I was told someone 18 or older needed to be present. I just now (at 4:23pm) received a phone call from an Ashley representative stating that my dresser was not going to be delivered now because it had too much damage. ARE YOU KIDDING ME???? I know stuff happens, but we have been waiting for 3 weeks already and I had to take a day off work that I cannot retract. I am also furious that they waited until late afternoon/early eveing to call to say it is not going to come! This is not the first time I have had trouble with Ashley and I swore I would never be a customer again. I went back and WHAT A BIG MISTAKE!!! I will now go to a MORE reputable furniture store that guarantees delivery in 3 days or less. I don't even care if I overpay!!!!! It will be worth it to NEVER deal with Ashley furniture again!!! They suck! *Update: Just contacted Raymour and Flanigan. Ordered a much more beautiful dresser for a fraction more than Ashley price and guess what? They can deliver it in 3 days!!!! The ordering process was easy and quick! DO your furniture business with Raymour and Flanigan or another furniture store! Stay away from ASHLEY!!!! Update #2: Just so people truly understand the incompetence of Ashley Furniture...the delivery truck STILL showed up at our house to deliver a dresser that they said they could not deliver due to damage. I couldn't believe it! The delivery truck drivers sat outside our house looking confused. This company did not even communicate this problem to their drivers nor did they explain that I was so upset that I cancelled the order. Truly incompetent and ignorant company that cares nothing about their customers. Obviously they don't care about their employees either!
We had been to other furniture stores and couldn’t find anything we liked. Jacob Grace welcomed us at the door, Asked what we where looking for and walked us to what ended up being our purchase. Jacob was very knowledgeable, sat down on the furniture with us and knew the answers to all of our questions. Highly recommend!
We had a great experience with Samantha. She was very friendly and helpful. She was very enjoyable to work with. We just received our delivery and are THRILLED!!! The guys were so great. What a GREAT experience with Ashley
Just visited to see if they have what I need it and they did
I’ve gone through hoops and back with no resolution. This entire company sucks, and their sales reps are liars. I hate to be that person complaining but when some purchases $5,000worth of furniture you would think that experience would be great! I had to buy an entire home. Not only did the rep gaurentee (named mark) 2-4 weeks the FIRST order came at 5 weeks ( that they wanted to delay further) and he gaurentees the order for the remaining stuff the following week otherwise I would have canceled the entire order. However that was a lie, they called to delay it 4 more weeks. Rep also told me to not contact him. That’s great service! Jumping through hoops they came the following week but brought the incorrect stuff! Samantha was the other rep at the store, also entered the stuff in wrong which we make mistakes I get it but to inconvenience me multiple times not to mention the hoops I had to go through to get my stuff and it was wrong! Oh and I’m missing handles for my night stand. Five different “managers “ who aren’t even managers come to find out calling me just to stall because no one could give me a reason for delay. It’s impossible to get ahold of corporate, and I’m still looking for a resolution for my inconvenienced time! By the way, it’s an insult that you people think it’s acceptable to offer a gift card to your store. Do you really think I would purchase anything else given the nonsense? This company is the worst!
Terrible service on a damaged loveseat. Has taken over 2 months for them to agree there is a structural problem. Now they are going to bring lumber into my house to repair in my house, instead of just sending a new loveseat. Ridiculous.
I came to Ashley today to specifically buy my love seat for my office from Samantha. She is so easy to buy from and she is NOT pushy at all. Great deal and so fun to shop with her!! Thanks Sam!!
Was promised a certain delivery date and then was called to say they couldn't deliver by that date and it would be an additional 2 weeks, which means i wont have my piece of furniture i need for a specific function. Be prepared to wait a long time for your furniture to be delivered
(Translated by Google) Nice furniture at reasonable prices. (Original) Ωραία έπιπλα σε λογικές τιμές.
Samantha made our new purchase fun! She was patient, knowledgeable, friendly and amazingly helpful. While searching and deciding, it just felt like we were hanging out with a friend ...and to boot, we found the perfect living room set for our family! Thanks, lady!!!
Samantha was a great to work with and really helped us with our purchase. Very happy customers.
James was fantastic. He was very professional and he is much more productive when he is able to use a mobile device to calculate and price match. Stop yelling at him.
I attended their VIP event on Thursday 2/28 and I must say, it was a GREAT experience! 1st of all, I came in knowing exactly which sofas I wanted from shopping online, but my amazing sales rep Bradley helped me to get the most bang for my buck! I left with the couches I wanted at a better price than they were online, and a new queen bedroom set for a STEAL! He was so attentive and explained everything in detail. From the specifications of the product to the delivery and protection plan. This was my 1st large purchase for my new home and he made it easy and made me feel very comfortable with my decision. The facility was also very clean and inviting. All the staff we encountered were friendly and welcoming. Which is very important for a young, Latina mother of 3. So pleased with everything! HIGHLY RECOMMEND!
I attended their VIP event on Thursday 2/28 and I must say, it was a GREAT experience! 1st of all, I came in knowing exactly which sofas I wanted from shopping online, but my amazing sales rep Bradley helped me to get the most bang for my buck! I left with the couches I wanted at a better price than they were online, and a new queen bedroom set for a STEAL! He was so attentive and explained everything in detail. From the specifications of the product to the delivery and protection plan. This was my large purchase for my new home and he made it easy and made me feel very comfortable with my decision. The facility was also very clean and inviting. All the staff we encountered were friendly and welcoming. Which is very important for a young, Latina mother of 3. So pleased with everything! HIGHLY RECOMMEND! 😁👌
Had a great experience with James. He made it quick and easy.
Highly recommend this location! My boyfriend and I were in the market for a new sectional and we brought his dad with us. Mark greeted us with a giant smile and the most positive attitude! He really listened to all of us and took into consideration all of our wants. He kept us laughing and smiling and was super no-pressure. It was more like shopping with a good friend! He was so patient with us and even so kindly stayed late past his shift to help us with our final decisions. AND gracefully dealt with our very last minute switch. I honestly cannot say enough good things about him and can't thank him enough for dealing with us! This location really has a gem in Mark and when we need another piece of furniture, I know exactly where we'll go!
Going to buy furniture, DO NOT want high pressure, would not like to be hovered by a sales person, want a large selection, good quality, great financing.......................said everyone......................WELL it is available with SUPER listener, Mark Burks at this store! Mark, you made this experience the best in my lifetime!!!!!! Happy to refer you and will be back!!! Your the BEST!
Samantha was courteous, helpful & personable. We appreciated her guidance for our purchases.
I was so surprised and very pleased by my experience at the VIP event yesterday at the Hylan Drive, store. This was due to the sales representative, Mr. Bradley Griffin. He was clear, informative and did everything he could, to get me what I needed. I purchase a mattress. A wonderful mattress. A great financing plan. A plan that will not put me in a bind. Last year I had a HORRIBLE, experience with the Ashley online purchase of my sofa. I don't recommend it. Go see Mr. Bradley, at Herinetta store, in Rochester, NY NANCY B.
Great Experience Samantha was awesome
Just arrived home from the Ashley VIP event. My mother was looking for a new dining room & bedroom set. She knew exactly what she wanted and had priced everything out at another local store. Our sales rep, Laura, was wonderful, very knowledgeable and a great personality. The assistant manager who worked w/Laura on pricing was also wonderful. My mom ended up purchasing everything she was looking for and at a substantial savings! We definitely received 5 star VIP treatment.
nice to tell customer items will be arriving within one week only to find out it's a month.
The employees here were rude, inattentive, and disrespectful. Most of them were snickering behind their desks, and the one person that was helping me decided to answer my questions with attitude and sass. She talked down to me as though I did not know what I wanted and as though I was a young child. She was very passive aggressive to me and at one point said something along the lines of, &"When you figure out what your looking for, you can come talk to me.&" as if she didnt have time for me, and then proceed to walk over to another customer that just walked in the door.the contents of the store looked and felt cheaper than many of the other furniture stores in Rochester. No wonder that us and the people that walked in were the only people in the store at 2:00 on a Sunday.
Samantha was amazing and I got the couch if my dreams !!
Great experience. James was very helpful and friendly.
James was very patient and informative with my mother. He went through every bit of information until she understood exactly what she was getting. We will definitely come back!
Just moved in to Rochester, got a new apartment and I found everything I needed in Ashley and more at an incredible price! I came with no idea of what I wanted and Matt Neider helped me figure out everything, very experienced and kind consultant. Ashley is my home furniture from now on for sure. I love how modern and fresh is all the furniture and more importantly, great quality. Recommended! If you need to buy home furniture stop buy and take a look.
Samantha gave great service and was extremely helpful!
I just bought a house and was interested in a sectional. On my third trip to the store my mom and I were greeted but Samantha. She immediately made us feel comfortable and was just really concerned with what I wanted. I appreciated her kindness and joy. I found the perfect sectional. Thanks girl.
James was very professional and helped me find the right sofa as soon as I walked in the door. He explained things well and took the time to listen to what I wanted. I highly recommend Ashely HomeStore!
Was a Crazy Good experience. Matt greeted us as we walked in. Pointed us in the right direction. Checked in and and answered our questions without hovering. Great personality. Matt gave us a great deal. And the warranty on our furniture is AWESOME! We will be back.
We recently went to Ashely furniture to buy a sectional and worked with Mark Borks he was extremely knowledgeable and very helpful during the overall process.
Great furniture and also great service
Go and ask for James. He is really helpful and very knowledgeable. He will find what you need. Edited to add: The delivery drivers were late, made minimal effort to get the couch in the door, swore like a sailor in front of my three year old, threw couch cushions in the snow and just left without any attempt to resolve the issue. I had to fight like hell with the corporate office to get them to refund me 100% of my money back. I will not be doing business with them again. James was helpful but that is wear it stopped.
We recently worked with James on the purchase of our new sectional. James was super patient and informative, we took up all of his time on a Saturday night and again the next day. We never felt rushed and that led to us finding the couch that made the whole family happy!! If you want exceptional customer service, please visit Ashley and ask for James, you won’t be disappointed!!
This is the best place to get a sofa!! James was amazing, he greeted us and then left us alone which I loved because I don't like being bothered when we are browsing .They went above and beyond for us, James was patient and very considerate of our time and what our needs are . He took the time and effort that we have taken all day at other furniture stores and made it so easy and wonderful it was so great!! If you need furniture, go see James!! Thank you so much.
long story short. purchased a tv stand and king size bed. delivery was scheduled for about 2 weeks after purchasing, which was completely satisfactory...... upon the delivery date,we sold our old bed the day we were to take delivery of our new bed..... delivery drivers showed up....had the tv stand ...but no bed. called customer service and we were told the new bed would not be available until about a week after the original delivery date. tv cabinet/ stand had gouges in it. cancelling order,they can come pick up damaged stand and never expect our business again.
DO NOT BUY AN ASHLEY MATTRESS!!!! We purchased a couch, love seat and a king sized mattress in February of 2016. Less than 3 years later, the mattress is sunken in the areas that we sleep to the point it was giving me incredibly bad back pain. We spent $1000+ tax + $200 for a protection plan so that we wouldn't need to worry if the furniture became defective for any reason. When I called, it took over 3 weeks for a technician to come out to inspect it. Then he showed up an hour and a half early when I wasn't home. According to a family member home at the time, he measured the depression a foot from the edge of the bed, precisely where we do NOT sleep in order for Ashley not to have to replace the mattress. The technician told me over the phone it measured just under 1.5 inches. When I got home, I measured 1.75 inches in the place where we slept which is more than the 1.5 inches needed to qualify for a replacement. The service person refused to send someone else out and refused to accept our pictures. It was just, "too bad, call back in 30 days and we will send someone else out." We had to purchase a new mattress right away because I was unable to sleep on the ASHLEY one anymore. THE PRODUCT IS GARBAGE AND THE CUSTOMER SERVICE IS EVEN WORSE. Update: I contacted their support group as instructed only to be put into their internal IT department help desk ticketing system. When the rep called me to follow up, I requested a copy of the technician report. She said that Ashley cannot provide those since they are third party. When I called the technician directly, I was told they cannot provide them because they were hired by Ashley and the report is theirs to distribute. This is a scam and the customer service is the worst I have ever experienced. Again, please don't buy furniture from this place, they don't stand behind their product.
Robert and Jacob were extremely helpful in my search for a new mattress. With the knowledge Jacob had on mattresses, he helped me choose the best one for me! I recommend shopping here for your furniture needs! Very helpful and friendly!
I came in just looking around and had a very great experience With James he was very helpful and patient with us although we were a little picky about what we wanted and also he should be able to use his phone for the calculation instead of going back and forth to the front end but overall we got everything we wanted and needed so thank you for your help
Have been looking for a living room cabinet for a few weeks now. The first person to greet us today was James. He was knowledgeable, friendly, patient and super detailed oriented. He walked back and forth with us a a few times, even once with one of our sofa cushions and measuring tape to ensure we got the correct piece. We felt that the service was above and beyond which assisted us in making our decision and purchase today. Always super satisfied with the level of service we receive at the Henrietta location.
I went here to buy a sectional couch. When the couch was delivered it was not the color we told the sales person we wanted. After calling customer service several times and stopping into the store I was told there is nothing they can do because the sales person that sold me the couch no longer worked there. I was very disappointed in the way the situation was handled after purchasing a very expensive couch. I would not recommend doing business here!
I really struggled with whether or not to leave a review, because all in all... we are very happy with living room furniture set we purchased for the new home we moved into August of 2018. Veronica was a very sweet and helpful sales person. I felt like I could trust her and she really seemed to want to help us. We purchased the furniture set prior to our closing date of the house and we did not have the dimensions for the living room but she found ways to accommodate our needs. She sold us the Platinum Protection plan for our furniture and ultimately THAT is what this review is based off of, our experience with the warranty BECAUSE of how it was presented and sold to us by Veronica. She told us that with our small children and pets it would be a wise investment to upkeep the integrity of of our furniture. She told me that she had purchased it for her own furniture and it works great if she spills wine on her couch and that -- now here was the big seller for me, *** EVEN IF SHE HAS NOT HAD DAMAGE TO HER FURNITURE, SHE CALLS EVERY MONTH OR SO FOR IT BE CLEANED JUST BECAUSe *** now, for and additional $250 this seemed extremely far fetched. How would they ever be able to make money if people are having their undamaged/unstained furniture cleaned monthly? My husband and I asked her a few different time to confirm that this is how we would be able to use the Platinum Protection Warranty and she assured us... YES, that we would be able to schedule as many necessary cleanings (or unnecessary cleanings) as we would like under this plan. Cut to the 2nd month of us owning our new furniture that we love, I decided to have a cleaning done just to keep things well maintained. Upon calling the company who handles the protection plan, I was informed on what the plan ACTUALLY COVERS.... and that is stains/damage/tears ect. It does not cover maintenance cleanings just because. WHICH IS WHAT ENTICED US TO PURCHASE THE PLAN TO BEGIN WITH. I was disappointed at this time and figured it was still a safe investment since if it doesn't get used in 5 years we would receive a reimbursement of the $250 in form of a Ashley Furniture giftcard. The week before Christmas my potty training 3 year old had an accident on one of our couches. I was relieved that I would be able to use the Platinum Protection plan and receive a proper cleaning of this piece -- they were unable to schedule our cleaning until 3 weeks out because of our location and upon arriving for the cleaning we were told that our furniture had been made with a defect ( no zipper to the cover cushion) so the technician was unable to remove the cover and check the foam cushion for damage, and was ultimately unable to CLEAN THE SOILED CUSHION because they had "NO PROOF" that my child actually urinated on the cushion because my childs clear to mild yellow urnine did not change the color of our DARK NAVY upholstery. AGAIN, I understand that the company who handles the service of the Platinum Protection Plan is separate from Ashley Furniture but their Sales Representative COMPLETELY MISINFORMED US ON WHAT WE WERE PURCHASING... so NOW, not only do I have a urine stained sofa cushion that I can't properly clean the inner foam because I CANNOT GAIN ACCESS TO IT.... I also, realistically have no use for the Protection Plan because its fine print is really quite absurd, but I also will not be able to receive the $250 reimbursement at the end of the 5 years because TECHNICALLY i did file a claim even though they were Unable to "prove" that my 3 year old urinated on the sofa because its NAVY BLUE, and because the Ashley Manufacturer did not make cushion with a ZIPPER. So thank you Ashley, Thank you Veronica.... Luckily for us, there are plenty of our furniture stores for use to purchase from in the future.
James was very helpful and patient with us while making our decision to purchase our matress. We had a great expiernece. Thank you!
Mike was great. Made buying my dining room table and bedroom set very easy. Ashley is always reliable. Good furniture for good prices.
Matt was a great help!! I love his personality. He did everything is his power to help me, he gave me the best deals possible. He did Superb job, I was able to get a living set as well as a bedroom set. His customer service skills are superb also. I would highly recommend Matt.
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.