Ashley Horseheads, NY
Turning houses into homes is our mission at Ashley in Horseheads. We built our store in Horseheads so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at Ashley, General Manager, Seth Jividen, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-296-4334. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Horseheads, off I-86. It's a little off the beaten path, but just stay on Lackawanna Ave. and follow our signs. We’ll be waiting to help you turn your house into your home!
Krista was very helpful pointing my wife and I in the right direction to help us find what we were looking for. She checked in with us periodically without being overbearing. And she even picked up an ottoman and carried it across the store so we could see how it looked with a sofa that we liked! Krista and the manager worked with us on pricing on the sofa, chairs, and ottoman that we ended up purchasing. We were very happy with the whole experience!
I always have a great experience with Krista! She’s very informative and patience; I definitely recommend working with her. She got me a great deal and I already have all of the furniture I ordered. The showroom is beautiful and the managers are great to talk to as well.
Chris is AMAZING!!! You have to get in and work with him!! If you are looking for deals and valid input, Chris is your guy !
Personable sales associate. Helped rectify billing discrepancy. Delivered on time and carefully.
Ordered my couch in-person at the Ashley store. I haven't gotten it yet as I just ordered today, but as a testament to their costumer service, I would like to state that Josiah was our sales person and he was extremely helpful, personable and knowledgeable. I went to lunch after browsing the store, before making any final decisions. Before leaving, Josiah offered to cover the cost of my lunch if I came back to buy a couch, and he did just that when I returned a few hours later. Once I receive the couch, I will update my review!
Our sales representative Jeffrey Keagle was very polite, friendly, and professional. Answered all our questions. Let us browser and wasn't pushy. Took his time and provided us with exceptional service.
I have to honestly say that buying at Ashley's was a terrible mistake. Not considering that I have to wait six months for my purchase to arrive, now that is in my house the quality is nothing what I was expected or paid for. My son's bunk bed is damage and the mattress is so uncomfortable, nothing similar than the one I tried in the showroom. The customer service said they cannot do anything to replace the mattress and they might offer a discount for the damage bunk bed. This is just plain ridiculous, especially because due to the waiting period, I previously tried to cancel the purchase and they said they needed to charged me the "re-stocking" fee because they had part of my order. I will never advice to purchase anything in this store. PS. I am putting a one start because I must, not because they deserve it.
Josiah Scott was very professional and friendly made me feel very welcome