Ashley Store | Horseheads, NY 14845

Came in looking for a king sized adjustable bed. Tonya took the time to find the right mattress, pillow and base to suit our needs. Was very helpful and stayed almost an hour past closing to make sure we got what we came for. Thank you so much for your time and patience!

I’ve purchased furniture here on three separate occasions and have nothing but good things to say. The staff is always friendly and not aggressive or pushy. They deliver right on time and the delivery guys are great, too.

We visited Ashley in Horseheads looking for a loveseat and dresser. We were greeted and assisted by Joe. He was very helpful and professional and we purchased both a loveseat and dresser.

Krysta was excellent to work with. She began to know our style by asking us questions and letting us wander about the store pointing out areas that she felt would be of interest to us.

This store is a complete joke.. they refused to sell to me because I wanted to use my store credit card and they said it has to be a minimum of $300… so what’s the point of having a card if you can’t use it?

I was looking for a new mattress. Jon is very personable and easy to talk to. He showed me several different mattresses and explained the differences/ qualities of materials. We found a comfortable mattress within my budget. It'll be delivered with a few weeks!

Kyra was a great help in picking out what we needed for a love seat.

Loved doing business with Joe at Ashley furniture. He was friendly, helpful, and went over every detail with us. We can’t wait to get our new bedroom set and see how it looks.

Friendly staff, clean, and excellent selection. Our salesman, David, was thoughtful, respected our privacy, Not pushy which I Very much appreciate, and super helpful. Willing to go the extra mile. 10/10 highly recommend!

Josiah was fantastic! Answered all our questions without being overbearing or pushy! We got a great deal!!

David was very helpful and attentive! Highly recommend

Stopped in looking for apartment furniture for my daughter place. Lots of great sales to choose offering a better value for the savings ❤️ Found a great price on bedroom furniture

The staff was friendly and patient. They answered our questions. Shout out to Josiah for the great service!

Kyra was very helpful and accommodating. She helped us find exactly what we were looking for!

We were greeted at the door as we walked in by Joseph Skeete. As luck would have it there was a ViP sale going on. We told him what we were looking for and he showed us all our options. It was just the table we were looking for at a great price. It hasn’t been delivered yet but I am looking forward to the delivery. Joseph is a great sales person, he listens to what you are saying and works very hard to help you find your deal. I recommend him if you are looking for a stress free experience shopping for furniture.

So far pretty easy transaction

Friendly staff ready to help.

Josiah was extremely helpful! I appreciated his honesty while picking out furniture. I felt like he help guide me to exactly what I was looking for and not just the most expensive pieces on the floor.

We worked with Lance this week and he made the process so easy and enjoyable. He had answers to all of our many questions and was extremely patient while we made decisions. Highly recommend!

Lance , was extremely helpful , patient and very knowledgeable. He made my shopping experience pleasant .

I love the quality and price of Ashley furniture! Joe our salesman was amazing! He spent a long time with us while we made up our minds about the furniture we were purchasing. I would highly recommend him to my friends and family.

Great service. Thank you Dave for your help I appreciate you

David was a great help when I was looking for a new couch. I had a long list of wants and sat on almost every couch there. He had patience despite my indecisiveness and continued looking to find exactly what I wanted. He was also able to call the store shipping my couch in and get it sent out the next day instead of having to wait a week. He was a great help and I am so excited about my fluffy, cozy sofa with chaise that feels like a bed in the living room.

We can’t say enough about how genial and helpful the staff at Ashley in Horseheads was to us during our recent purchase of a new mattress. Joe, Lorie, Eric, and Seth all made themselves available on the phone and at the store at our convenience and guided us through several obstacles to the purchase. It’s not often that store personnel behave more like friends than like salespeople, but these four individuals did just that. It was a genuine pleasure working with them. We believe that we got a very fair deal and very personable service, would shop there again without hesitation, and would recommend these folks to family and friends. Thanks to all of them.

Joe Skeete was very helpful in helping us find the right financing deal, and referring us to someone who could haul away our old loveseat.

We worked with David Jackson. Upon entering the store until we made our purchase David was an exceptional salesman and a professional from start to finish!

David was a great help

Great people helping and not pushy or aggressive, products I like.

The ordering process was straightforward with check steps along the way. Joe, sales rep was thorough, competent and courteous. This was an order placed by phone and we used a combination of phone, text, and email to complete the transaction with verifications.

Very helpful! Ready to help me the sale when the corporate office said they canceled my online order and didn't tell me.

David helped us find exactly what we were looking for. He was friendly and knowledgeable and got us the best price.

The customer service at the store and the ordering process was easy and efficient. The salesperson David was top notch. Haven't received my product yet but excited to get it delivered!

AMAZING, FRIENDLY AND PROFESSIONAL CUSTOMER SERVICE . LANCE THANKS A LOT FOR HELP ME WAS VERY NICE VISIT ASHLEY SHOWROOM

Josiah Scott was extremely helpful and very pleasant to deal with. We appreciate all of his help and the great deal we got.

David was attentive but not overbearing. he gave us great info sn let us roam the store without hovering. i can’t wait for delivery. he an i texted an set up a day so he knew what i was interested in

Your sales personal are the greatest, Best experience in awhile for both my wife and myself

It was very e. Was greeted at the door. I was given time to look around, then came to see if we needed help. Thank you Lance

Friendly and great service. First time buying from Ashley!

We have purchased a furniture from this Ashley store. Tanya Bell, a very nice person, helped us to find what we were looking for. We really enjoyed doing business with her.

Very kind worker help us find the furniture we wanted woulf recommend

Beautiful showroom matched with incredible service. Thank you Kyra you were a pleasure to work with.

I bought a new chair, my salesman, Johnny was very polite, nice and informative. I think everyone was very nice. Good place to go.

I went to Ashley’s looking for simple twin mattress and found exactly what I was looking for. John Picarazzi was my salesman and he was super nice and helpful. If I ever need furniture in the future I will return

We had the best experience with Joe. He was so knowledgeable and really took his time with us. We ended up finding everything we needed plus some. 😁

Very smooth transaction, very nice people.

Super helpful in finding the right sectional (comfort, durability, cost, size).

Curtis, not pushy.helpful. nice. To a man my age I like that

Joe is AMAZING!!!! Definitely was awesome to work with.

Very excellent service! Got a great deal on a mattress! Employee was very friendly and so helpful!

Joe our salesman did a great. He took the time asking several questions and had us try out several beds ultimately guiding us to our bed. He was fun , friendly and knowledgeable.

Awesome experience. Best sales lady ever!!

great customer service after i had issues with online ordering from HQ.

Joe, our sales rep did a great job! Very helpful helping us weigh our options!

Just moved in the area and needed a high quality dining table. Stopped by this great location and was instantly greeted by Lance. Lance was very helpful and informative the whole time. Overall my experience was excellent.

Tanya, the associate at Horseheads location, was BEYOND amazing assisting me with my specific decorating needs.Extremely professional,personable, and VERY knowledgeable. I would highly recommend working with Tanya for ANY decorating needs.

We were treated with respect and not over bothered, our questions were answered and we bought a living room set Thanks Tom an Maggie

Joe was a great help in selecting a mattress. Helped us narrow the large selection down so it was not overwhelming.

It is always a pleasure doing business with the folks at Ashley. We love doing business with them because they stand behind what they sell.

Awesome service and helpful staff !!

The gentleman who helped us, Josiah, was wonderful. He did not approach us, which I appreciated. But as soon as we approached him he was friendly and ready to help. And help he did! I told him exactly what we were looking for and what my budget was. He found the perfect thing to fit our needs and worked with us to get it within our budget. He even looked and found out that the item was already in stock in another store and offered to have it brought to us. I'm so happy with our experience and will definitely tell others and shop at Ashley in the future!

An excellent experience with Jonnie. He helped me find just what I was looking for and gave me an excellent deal. He enjoyed my joshing, great sense of humor-I would definitely do business with Ashley again.👍😁

Our sales representative David was very helpful and knowledgeable about the items we were interested in. It was a very good shopping experience

Process was super easy and we had a great experience. David was super helpful and very easy to work with. It was great doing business with both David and Ashley furniture.

Johnny was very personable as soon as we walked in the store. He is very knowledgeable about the products, showing us a variety of pieces. Very thorough with all the prices, warranty and delivery info. Will definitely recommend to friends and family

Josiah was extremely helpful and friendly and really created a great experience for us! Plus the quality of Ashley Furniture is unmatched!

Tonya was a nice lady, very helpful. She was willing to move furniture around to make my vision come to light. I purchased a couch, coffee table, one end table, and a rug. TIP: I would look at their prices online before purchasing in THIS store. Most things are A LOT cheaper if they’re ordered online, along with the delivery fee, ($300 in store and $129 online (some locations $199)) IT IS NOT FREE like I was originally told!! AND the protection plan ($500 in store and $349 online.) I wish I knew all of this information before purchasing in store, but they did price match for me after I came back in to “complain”.

The salesperson was very helpful and knowledgeable about the furniture that we were interested in purchasing. Questions that we had were answered concisely and quickly.

Joe was very friendly and answered questions and took his time to explain

Thank you David for working hard and getting us a new matress and adjusting base

Joe was 10/10. Listened and guided us through purchasing exactly what we want and found expired warranties we never used to help even more. He’s the man!

Lance was very helpful and attentive to our wants and needs and the whole staff was very nice and informative and were willing to do anything they could to help us I was very impressed with my visit and will definitely be returning for anything other furniture I need and will definitely highly recommend them to everyone I know

Great staff, knowledgeable about products, not pushy at all.

Very nice people and furniture but definitely a little pricey but they do a great job working with you to find what you need!

Josiah provided us outstanding service. He was very helpful and extremely personable. He made our first time experience at Ashley very enjoyable.

Tanya and the staff at Ashley are the best! I always receive excellent service with the best product and prices! I highly recommend this store for your furniture and bedding needs!

Excellent customer service, very friendly.

Great customer service- Dave helped us find exactly what we needed and pricing was great. A great shopping experience from beginning to end.

I was absolutely Impressed with all the help and information and taking time with me and my family. Thank you so much to David who answered all of my questions.

We had a great experience. We were given space to browse & narrow down our options. Our sales rep was great and helped with color matching & options. She was very knowledgeable & helped get us the best deal.

Excellent customer service. Very helpful and knowledgeable.

Josiah was wonderful. He helped me to narrow down items to just what I was looking for and made sure I got just what I needed while staying in my budget!

Joe, our sales rep, was friendly, knowledgeable and professional. He was understanding in making sure we were satisfied without being pushy.

There is a huge selection of furniture to chose from - all beautiful! The people that work there - well I can not say enough amazing things about them! Johny and David - the best!!!!

David was a huge help and made my experience very smooth and painless. I have a very tight are to fit a sectional and he made it very possible for me.

Johnny was super helpful and knowledgeable. I had a great shopping experience. Will definitely be back again in the future.

We were looking for a new living room set and our friends have bought furniture here so we thought we would check it out. We were pleasantly surprised with the amount and selection of options. Luckily for us, they were having their President’s Day sale. We found a few sets we liked, but one we both agreed was “the one”. Our salesperson, David, was helpful and available when needed, but also gave us space to look around on our own. I would definitely recommend Ashley Home Furniture to anyone who is looking for any furniture or accessories!

Piteams I wanted were on the floor but none available..wish they would sell.me the ones on the floor

We’ve purchased furniture from this Ashley store a few times and have always had a good experience. This time was no exception. The selection was great and we found a living room set we love. We worked with salesman Lance Christman, who was polite, professional, and had a good sense of humor. He was very knowledgeable about the furniture available, and was able to help us with our questions. He also helped with updating our store card account. All in all, it was a very nice experience and I’m sure we’ll shop here again.

Tanya was amazing to work with budget wise and really listened to what I was looking for & wanted.

Joe Skeete was very patient, knowledgeable, and helpful with us in selecting a sleeper sofa.

The Ashley sales rep, David treated me the way I like to shop. He greeted me at the entrance, pointed me in the direction of what furniture I was looking for, was readily available when I was ready to ask questions, answered my questions, went online to find exactly what I wanted, put a deal together, and put a 24 hour hold on what I selected. An hour or so later I called him and completed the deal on the phone. Very easy purchase with no hard sell.

The salesperson "Joe" was very helpful. He took the time to understand what we were looking for. I will be returning to this store again.

Very knowledgeable and took the time to answer our questions without feeling rushed. Great experience!!

Lance was amazing and gave me the best deal ever. The difficult task of furnishing a new home was made quick and easy. He meticulous explained financing, delivery and the warranty completely, and left me with no questions.Thanks for a great experience.

Visiting Ashley in Horseheads, NY we were greeted by Josiah Scott , a great guy to work with !!!!! He immediately asked what we were looking for.....we had a lot of questions and concerns..Josiah was patient, listened, and got to work......he is very knowledgeable and worked hard to get us what we wanted---plus a good deal....It was a pleasurable shopping experience with Josiah (and I hate shopping !!!) .... Easy to talk with, very personable.......He even charged our cell phone ! lol

We worked with Josiah. He was great! Very personable. He talked to us about what we were looking for, directed us in the right direction and then gave us space to try everything out. Josiah took care of any questions and the purchasing. Our purchase was in stock so we were able to schedule delivery at our convenience. Would definitely recommend.

Great service and staff

David was amazing and very helpful

David was friendly and informative. Gave us space too.

Joe was great, instead of just trying to get me to spend quickly he took the time to help me get everything I need for my bed

Joe was super helpful, and made great suggestions. Super happy with our purchase!😁

I called to ask some questions and David was very helpful. I went to the store the next day and he had everything ready for me to purchase what we talked about. Showed me some similar items to get the feel of it. Priced matched what I found online. Was a easy purchase. Thank you David!

Josiah was very knowledgeable and helpful when shopping for a couch. He even helped us get a great discount during the VIP event. If you’re shopping for any type of furniture, I definitely recommend him.

Very nice to work with you thanks

They were great sending me pictures and making ordering easy!

We had the pleasure of working with Josiah, and to say the least it was a stress free search for the couch we wanted and with the specific measurements and style we wanted he knew exactly how to keep the budget down. I highly recommend him for your next purchase at Ashley!

Always have great luck at Ashley’s Furniture and this recent experience purchasing a bedroom set was no different. “Tonya” was extremely helpful and all working this day were welcoming. See you for the next purchase, Ashley’s!

Tanya was awesome to work with. Helped with all my questions.Totally recommend you ask for her when you go to the store.

Of course, this is before getting the product or beginning the pay back, but the service rep, Johnny, was wonderful!!!

Excellent service, Johnny went above and beyond for us. Very professional, personable and patient! 10 stars

Joe was great! Very helpful with picking out a love seat and sofa. Awesome time there. Don’t worry Joe, Kelly took my card again!

It took me and my family 2 hours to buy all the furniture we needed, the service and quality were excellent and we will be back again

Great service. Helped us find what we were looking for at a great price.

Very good experience, Dave was very helpful in directing us to the right product .

Lance was delightful he took his tome with us and helped us select the right items for our home we will definitely benack for future purchases.

We just purchased living room furniture (chaise sofa and chair). We were impressed by the selection and price match from the internet listing. Tanya Bell was an excellent salesperson she answered all our questions and worked hard to get us an amazing deal!

Lance was a pleasure to work with. Great customer service from him and very patient!

I recently bought a table and chairs for my kitchen from Ashley Furniture. The set is quality made! Tanya was very helpful, knowledgeable, and professional. I highly recommend this business!!

Great experience today at Ashley home store. I had a very random idea to buy 2 new recliners for my sun room, did some research online and had somewhat of an idea of what I wanted when I went in. I was greeted by David, he was friendly, very helpful and had all the answers to my questions. While I had planned on visiting multiple furniture stores today, He made it easy for me to make my buying decision right then and there. Seamless, quick and easy transaction! Very much appreciated and highly recommend!

Johnny was very friendly and very knowledgeable! He was great to work with and made the process easy. Great asset to your company!

David Jackson was wonderful helping me find a rocker/recliner in my price range…he was wonderful to work with and will definitely ask for him again for any future business. Thanks David!!!

David was an amazing salesman. He showed up to help at the perfect time as we browsed. When it came time to pull the trigger on some Furniture, he made it a quick seamless procedure. Thanks David!

We have been searching for bedroom furniture for sometime now. We have finally found it at Ashley’s in Horseheads, NY. Our sales person Johnny was exceptional. He is very knowledgeable. He made himself available to us after the sale, and was very responsive. We will definitely return for our future needs.

Great products, great prices, knowledgeable & friendly salespeople. We were able to work with Johnny Picarazzi and he was fantastic!

The Salesperson, Christa, was excellent in all manners of professionalism, knowledge and helpfulness.

Very nice store, great service...

Make sure you ask for Lance. He’s incredibly helpful. Smooth transaction! Looking forward to stopping by again 💪🏽

Excellent place to buy furniture. I am sorry I didn't know about your store before, very friendly and helpful staff. Ty all

Not very helpful, wouldn’t recommend.

Our sales representative Krista P., was extremely knowledgeable and super patient. She has a great eye for decorating and pulling all of the peices of furniture together, to create an awesome look.

Everyone there was very nice and helpful! I have a small house so he showed me different options and found the perfect couch and ottoman. Can’t wait to get it this week!

David was extremely knowledgeable and helpful. He made doing business with Ashley very easy.

The sales representative was very nice informative and patient which I really appreciated since I brought my 2 year old with me .

I appreciate the patience of the staff who are occupied with so many customers. He was all over the place. Good selection of beds

Joe was great to work with finding our new furniture. Didn’t pressure us and talked to us like we were family. Loved that fact that we felt comfortable and could joke and laugh.

David was very good. Gave us many options. Very polite, very professional, very willing to help. He took a lot of time to give us exactly what we wanted.

Johnny was a pleasure to work with! He was not pushy and helped us find exactly what we wanted!

I had a very pleasant experience with Krista. She spent almost two hours with me. She was able to answer all my questions and was not a high-pressure sales person. I would highly recommend Ashley furniture in Horseheads, New York, and the highest recommendation to my sales person Krista.

My salesperson, John, was wonderful! Helpful and no pressure!

Great experience. We found the couch and love seat set we wanted and Joe Skeete did an excellent job helping us find what we were looking for.

Very please enjoyed interaction. Felt very comfortable to talk too. Not pushy willing to listen. His personality was kind and friendly. Understand price point. Willing to think out options. Over all great experience fun and amazing attitude at all times . Thank you job well done .

Joe and David were awesome at Ashley Furniture store. Both knowledge and and did not rush me to make a decision on the cocktail table that I wanted or the recliner that my sister wanted. Showed us both many options to pick from. Prices are great as well.

Greeted by Josiah who was very helpful and informative! We really liked the couch - great price point!

Our sales Representative Johnny was great to work with. Very respectful, friendly and knowledgeable. He went above and beyond to help us get what we wanted and a great deal.

David was very helpful in our search for an accent chair. He left us alone to search out our options, and then checked in with us off and on. Answered all our size and price questions. Great experience!

Big selection. Very helpful and informative. Will go back again! Oh! And great prices!

Josiah was very helpful, laid back and easy to talk to. He was not pushy nor trying to get us to buy more than what we came for. He even helped me find my cellphone which I temporarily misplaced. Great experience and will buy again!

My partner and I walked into Ashley Homestore in desperate need of a couch and chair set. Our apartment is tiny! So we were feeling quite challenged in finding something that was versatile, comfortable, and compact. We worked with Lance Christman and I cannot recommend him enough! He listened patiently to our needs and was excellent at not making us feel any pressure. He gave us the time and space to look around on our own terms and when he saw me react to the kind of furniture I wanted he pointed us in the direction of a beautiful set that was within our budget, fit our space needs, and is very comfortable! Thank you Lance and the entire Ashley Team! I highly recommend and look forward to sharing my experience with my friends and colleagues.

We had the pleasure of purchasing a new mattress at Ashley. Joe was top notch. Super friendly, knowledgeable and time conscious. Any shopping with a 3 year old and 9 month old has potential to be a nightmare. He helped keep things rolling, and then the play house at checkout was the other MVP. Can't wait for our new bed! Thanks, Joe!!!

Love the store people were very friendly and helpful.

Lance Christman was a very pleasant and helpful Sales person.

Good experience

Lance was very helpful and the selection and prices are great! Can always depend on Ashley, would not shop for furniture any place else. A big Thank You to Lance and the Store!

Josiah helped me focus my design plans and purchase a sleigh bed & two swivel chairs! He is patient and professional and personable. He was great to work with -again -as I continue to design my chalet style home. Thanks Josiah!

awesome customer service. Great advice on pricing and delivery issues. Good price. Great experience

We were pleasantly greeted at the door and were asked what we were looking for. We were taken right to the area we needed to be and found exactly what we were looking for.

Very nice selection of home furnishings and we didn't feel rushed or hassled while making a selection. We worked with Joe, very down to earth and knowledgeable helping us with our purchase. We'll be back again.

David Jackson was awesome to work with. He was courteous and very clear with details. I would work with David anytime.

Always a great selection and amazing deals at this store. My wife and I would highly recommend Josiah if you need help picking out specific pieces of furniture. He went above and beyond keeping us in the loop with our sale while juggling multiple customers very efficiently & professionally. Thanks again Josiah!

Good deals on lamps!

Customer service was great! There is also a playhouse for the kids to play in while you shop. This makes is a lot easier to shop with kids and they aren't jumping all over the furniture.

I went to Ashley in Horseheads NY seeking a new recliner. The salesperson was a very affable young man. I told him what I wanted and what my budget was, and he proceeded to show me chairs that were over my budget, but said he could "give me a good price" on them. He then left me to wander on my own and try out some chairs. I found one I really liked (which he hadn't shown me), but with no price on it. When he came back I asked the price, and lo and behold it was within my budget. Fancy that! I liked the price and told him I wanted to buy it. They had some in stock, and I wanted to take it with me. Then came the bait and switch. "I'll have to talk to my manager..." Right. When he came back he said the price he quoted was the online price, and to honor that they have to deliver it and charge me $100 delivery fee. I called bullsh*t and said no, I want to take it with me for the price he quoted me. He had to talk to his manager again. Right. Finally came back and said I could take one with me for just $50 more that the price he quoted me originally. I know these guys are doing a job and just trying to make a buck. But geez, can you not be so sleazy about it?! Ultimately it's a good product, very well made and comfortable. And I was ok with the final price, just felt a little manipulated. But whatever. I have a nice new recliner that I like. Caveat emptor.

Johnny was great to work with. We will return

Tanya was excellent in helping us find what we needed for the price we could afford.

Great costumer service. Joe was very helpful. Can't wait to get our furniture.

Talked with Josiah Scott and he was very patient with us and our 2 year old as we shopped for our couch and he was really knowledgeable and helpful

We needed to reselect furniture for our apartment that did not originally fit and Ashley was very helpful thru the entire process

Was quick and easy friendly.

Way over priced

I had a wonderful experience with Joseph Skeete as my sales associate. He was very professional and knowledgeable! I would buy furniture from Ashley again!

Very helpful staff. Worked with us in getting a good deal on a kitchen table and six chairs.

Joe was fantastic. You have a great employee. He explained and showed us how to operate the heat,vibrate lift chair. Thank you

Tanya was GREAT to work with!!!

Super helpful and accommodating as we needed an item quickly and Tanya helped us find something that fit our needs in-store at the price that their web site advertised for!

Super happy with my purchase, everything was quick and easy

Tanya was so helpful and patient with us and answered all of our questions while we lazed in bed evaluating mattresses. Everything went smoothly and she was super on top of things the whole time. She answered most of my questions before I asked them. The other employees were also friendly and engaging. This store has a massive selection of furniture and accessories at all price points and across all styles. This store is usually my first stop when I need new furniture!

Joseph was an awesome sales person and had our best interests in heart! Definitely recommend!

Omg, those guys are great!!! The purchase was quite lengthy but they explained every step of the process. I can only get a lil credit right now. I can get more when I pay it off early!! I hope delivery and set up go off w/o a hitch!

Joe was phenomenal from start to finish. He was very knowledgeable and extremely helpful in providing information which enabled us to make the right choices. Throughout the process, he consistently communicated with us. We would give him 10 stars if we could!

Very professional, helped us find the perfect table for our small dining room. Would definitely consider returning to Ashley Furniture in the future to furnish our home.

Lance was very knowledgeable about the sectional I wanted to purchase. Quick and easy purchase and only took a 2 weeks to come in.

Tanya went above and beyond! She’s great! :)

Store was very clean. They had a very large selection of furniture. After visiting many furniture stores this store was the only one that had what we were looking for and that would fit in our space. And our sales person Johnny was awesome. He was very knowledgeable and didn't pressure us at all. I will recommend this store to all my friends. Thank you Johnny for a great furniture buying experience.

I went to Ashley furniture looking for a new kitchen table and chairs and found a beautiful set that was on sale! Josiah Scott was my guy and he's awesome! Highly recommend!

David was amazing to work with and was very patient and thorough; I'd give 10 stars if I could! Definitely recommend working with him for all your furniture needs :)

Johnny was very helpful and knowledgeable about the types of mattresses in the store. He was patient and answered all of our questions. We never felt pressured to buy. Johnny made shopping for a new mattress an enjoyable experience. We will definitely be back!

We came into the location to browse and get an idea for what would work best in our space. Josiah was helpful when needed but gave us our space to where we didn’t feel any pressure to make a decision that day. With his help we were able to find the perfect set for us. He made sure we got the best possible deal and with a baby on the way and a dog friendly home made sure we knew all the benefits of the protection plan. Delivery was scheduled that day and we now have peace of mind knowing everything will be delivered and set up before our baby makes his arrival. This location had several displays as well as a kiosk to help build custom options for your space. We had a great experience and will be back!

David was great to work with. He got us exactly what we were looking for at a great price.

Very knowledgeable and helpful

Krista P. was very attentive, knowledgeable and professional. I don't normally shop at Ashley, but now I plan to make future purchases there because it was such a good experience. Thank you, Krista!

They were very helpful giving us all the details to everything we looked at. And especially so with all our questions on the bed we chose.

I was in need of a couch 🛋 and Lance helped me find the right one . There were 2 ladies also there who also helped me choose the right one . I also was able to finance it which was very helpful .

I can't say enough about Joe S., his knowledge and professionalism are unsurpassed. Thank you Joe & Ashley Furniture!!!

Very knowledgeable ànd professional. Josiah Scott is an asset for Ashley Homestore.

David was very nice and helpful.

Johnny was awesome and he is always doing the best for us Everytime . We always ask for him . Thanks Johnny.

Joe was absolutely amazing and very thorough! He made the process so fast and easy. We’ll definitely be back to Ashley’s because of Joes customer service!

My husband and I were in search of a couch and after looking elsewhere, decided to make a quick stop at Ashley in Horseheads before it closed. We arrived about 10 minutes before closing (yes, we were those people). Our sales representative, Josiah, came to our aid - guiding us to a couch that would work within our budget and fit the needs for our new home. They were wonderful and even assisted with an order change (after a change of heart on one of the pieces). Excellent service and much appreciated in a time crunch!

We had an excellent sales representative (Joe S.) that went exceedingly out of his way to address all of our concerns and needs. Ashley brand furniture was without a doubt better than most brands out there for the pricing. Joe took his time to show the combinations available that would meet our needs and provided us with the needed information re warranties etc crucial to make an informed decision. Would highly recommend anyone looking for furniture to make Ashley furniture store your 1st stop.

David was extremely helpful and explained everything to us. We got exactly what we wanted.

Found the perfect sofa sleeper within 10 minutes.

Always a pleasure doing business with this team. Their customer service and support is outstanding

Our salesman Lance was fantastic! He was super helpful in helping us to find a sectional sofa and chair that fits our room.

John was amazing. Walked in around 12:15, John greets me at the door and asked me if I had something in mind that I was interested in. I told him what I was looking for, he didn’t try steer me in a more expensive direction but took me to exactly what I had in mind. He did not hover over me. He said he would give me time to look around and he would come back and check on me. That’s exactly what John did. We talked some numbers and I was out less than an hour and bonus points for John because no one can ever remember how to spell my last name but John did. Extra bonus points for getting my furniture delivered within two weeks of purchase!!

Love love love my new furniture and rug!! ❤️. Perfect for me🥰. Thankyou to everyone who was patient with me while selecting!! Great place to shop!!!

Very good experience salesman was very helpful and knowledgeable.

Joe was phenomenal today. After visiting other stores I was quite tired and over shopping. Joe let me take my time and didn't pressure me or try to push me towards anything. He listened to what I was looking for and what my home life (kids and pets) was like and showed me multiple sets that could work for what I was telling him and ultimately led me to a set that I had my eye on online. Before I settled on what I knew I wanted, Joe made sure to show me the clearance section as well just in case. I appreciated that because it showed he wasn't interested in just trying to get the largest sale, he was genuinely interested in me getting exactly what I wanted. He scooped up a rug I was checking out in the clearance section and brought it right out to the show floor for me to put in front of the couch set I was planning on purchasing to make sure that was what I wanted. Joe went above and beyond today helping me with my purchase. We will surely be back to see Joe anytime we want some more home furnishings! Thank you Joe!

Joe Skeete was very helpful and great to work with, highly recommend.

Johnny was pleasant, thoughtful, personable and most importantly helpful during our purchase of a new dresser.

Great sales service experience for our purchase with Ashley Representative Johnny Picarazzi! Thank you!

I jave purchased before from Ashley and have had great experience with their product. Held up to 2 kids and cats for years. Customer service is what blew me away. Josiah was extremely attentive and helpful even beyond the sale. He went above and beyond...I wasn't even purchasing a big ticket item and I was still treated and handled as a VIP. Very rare. I didn't even have to go back into the store once I decided what I wanted he helped me take care of everything over the phone. SUPERB!!! Will be purchasing through them again very soon.

Excellent help and atmosphere!

My husband and I stopped at Ashley for the purpose of browsing. We were greeted very nicely at the door and asked if we needed help. After indicating that we were just browsing, we were never followed around or hounded and were able to look around leisurely as we wished. Once I had a question, I went up to a gentleman named Lance who was very informational and kind. After my questions were answered he gave my husband and I time and space to discuss options. He never pushed or made us feel stressed for time or to make a decision. We came to him when we decided we were ready and he helped us through all of the steps with ease. We were thanked for our business on the way out. Lance was very friendly and down to earth, as was all of the staff we interacted with. I received his business card electronically after leaving and will not hesitate to shop there again, or use a Lance. Thank you!

Our salesperson Tanya Bell is what prompted this 5 star rating! As my husband and I searched for furniture, Tanya was very patient and extremely helpful as we pondered, relooked, tested and tried to visualize furniture for our home. She moved pieces of furniture next to others multiple times so that we could get a better idea of the overall look. If shopping at Ashley Furniture, I highly recommend requesting Tanya as your salesperson!

What a day for bed purchasing!!! Over Labor Day Weekend, my bf and I went to Ashley Furniture in search for a bed for him. We were greeted by Josiah, which was an absolute pleasure. Josiah accompanied us to the bed section and after my bf explained what he was looking for, Josiah was right on the ball. He was looking for a Purple Bed. Josiah was very knowledgeable about the product & made all necessary recommendations for it without making you feel like you had to purchase all items, ie bedsheets, pillows, mattress protector/cover… Etc.. He explained the pros in the cons and allowed us to make your own decision. Overall, Josiah was a pleasure to work with, And not only did he make one bed sale that day, he made a second sale a few weeks later by phone bc of how happy I was with the bed and the customer service he provided. Within one month, Josiah sold two purple beds with everything included and he now has two new very happy & satisfied customers! Thank you.

Lance Christman was extremely helpful. We look forward making future purchases with him.

This was our second time visiting the Ashley store in NY, and working with David. He did a great job helping us out with several new items for our home.

Pleasant,helpful and knowledgeable. Not pushy.

A superior experience of shopping! Wide selection of decorative items and furnishings! Tanya was an EXCELLENT salesperson who allowed us the freedom to shop and there was absolutely NO PRESSURE! We did not purchase anything the first visit but as promised, Tanya texted me and invited me to sale!!

Christa was very friendly and knowledgeable.

David helped us find what we wanted in no time.

Excellent experience! Joe (our salesman) was extremely helpful and professional. 10/10

Just purchased a sofa and love seat Had a great experience. They were very friendly and helpful. Would recommend shopping at Ashleys.

The two men who delivered our furniture were efficient, careful, and polite.

Salesperson Lance was extremely polite and helpful in finding the right furniture for us. I have purchased many times from your store and will continue in the future

Kyra is an excellent sale person , greeted us at the door , got a great experience with her very helpful with our family and our needs, work with us tremendously also a very patient, pleasant and kind person and helped us through the whole thing truly appreciate it all from kyra !

Love this place, really good service always fine you the best deals the workers are so nice

Johnny was professional, polite and great to work with. No hovering or pushy sales. He noticed I was on my phone a few times, so he kindly waved from across the room to respect my privacy. He was able to provide me with multiple quotes to help in my decision & even a tape measure. The purchasing paperwork was quick & easy, I opted to pick up instead of delivery. Shipping/availability of product is quite a bit longer than expected, but to no fault of the staff. Thanks Johnny!! "1265"

Krista was so helpful. She was patient and helped with color choices. The process was so quick and easy.

I had the nicest experience at Ashley's shopping for furniture and an mattress. First walking threw the store door, a nice young man was there (Josiah Scott) he was amazing salesman. Looking forward to dealing with him again in the future.

Lance was knowledgeable, friendly and got me the mattress I wanted for the price I wanted to pay.

Great customer service

Johnny was helpful and very understanding of my needs.

Johnny was awesome! Any questions we had Johnny was there to answer. Johnny was straight forward and gave us the best deals possible. Johnny was the best! JOHNNY WAS! If you’re going to get furniture head over to Ashleys and ask for Johnny!

There was no problem picking out my small sectional Josphia (sp) was great!!!!

We purchased a new bedroom set and mattress yesterday. We had the best salesperson. His name was Josiah Scott. He worked with us the entire time to get us the best deal and a deal we could afford. I highly recommend him. We will be looking for living room furniture in the near future and will definitely find Josiah. It was a great experience.

David was of GREAT help to me. I went to Ashley's on Labor Day for their sales event with what I wanted in mind. He was very knowledgeable about the products, answering all my questions, even going the extra mile with help regarding the sofa I chose. Great experience. No pressure.

Tanya was very helpful to help us with selecting new furniture. Liked the selection and ease of buying what we wanted. Would definitely return for any future needs

Outstanding service, expert advice, and a friendly attitude! Joe made my furniture shopping experience a delight!

Johnny was great helped us get a perfect mattress in our price range and never pressured at all. Highly recommend him and this store

Johnny helped us select the perfect sofa set and chair for our family room. He was very helpful and friendly - great to work with.

Professional service, well mannered 5 star service thank you david

Lance was super helpful and with no pressure. Storewise, the way they mark prices high then discount later is a bit odd, but no complaints.

Joseph Skeete was amazing. He was very professional and informative. He was more interested in finding what worked for my family and I instead of just trying to sell us anything. Great guy!

My experience at Ashley Furniture was incredible and all of the credit goes to Tanya, the Sales Manager. My partner and I visited more than once to look at mattresses and Tanya led us through the selection process with patience and warmth. The recommendations she gave us were spot on at every turn and we will absolutely be shopping with her again in the future.

The people and the product are top notch

Josiah is am amazing salesman. He's very knowledgeable and helped me every step of the way. I found some amazing furniture at Ashley's and will be visiting again real soon. Thanks again Josiah. Janette

Had a great experience Johnny was very helpful

Amazing staff and selection. Lance helped us purchase an amazing sectional, answered all the questions we had and even questions we didn’t have. Very pleasant experience overall!

Johnny was a good consultant

Johnny was amazing. No pressure but there for any questions I had. Worked with me on pricing. 100 percent recommend Johnny!

I had a fantastic experience with the staff at Ashley Furniture. I was able to go and view the floor displays back in March and decide on what furniture I wanted to put into my new home, and the furniture was held for me until I was ready for the delivery post graduating college. And now I am just a few short weeks away from getting all the pieces to put together my home, thanks to the kindness and patience with the staff at Ashley Furniture. I want to thank Tanya, the sales manager who primarily assisted me for her kindness and assistance through my journey.

Nice shopping experience- no pressure. I knew what I was looking for and David walked me to each piece resembling what I wanted.

David was very patient n helping me find a recliner…. at a great price too!

Josiah was very professional and helpful throughout our process of buying our furniture. I highly recommend Ashley’s Furniture and if you choose to go here ask for Josiah. He we help and guide you throughout your process and answer any questions that you need.

Thank you Josiah for all your help and patience. You let me take as much time looking and deciding on what I wanted. Josiah wery helpful and understanding my needs and never pushed on anything. This was my second trip back to look and was very glad to have his help again and this time to buy. If you are in the horseheads store on Saturday or Sunday ask for Josiah you will be happy you did. Thank you again

Very helpful staff

The salesman David Jackson was super knowledgeable about what we were looking for. Gave us a great deal on a few items. Would highly recommend him. Thanks David.

Krista was an absolute doll to work with! She helped me restyle my entire living room… I highly recommend!

Johnny was a great help and was willing to go above and beyound to help me out

We went to Ashley Furniture yesterday and there had been some confusion in the order and Lance jumped into action to get us what we needed. Highly recommended this business for your Furniture needs.

Joe was very professional and helpful in finding the right couch for me.

Joe was really helpful and he found us the perfect table and chairs, we can't wait to get it! He made it super quick and easy and helped save us money! Definitely recommend asking for him if you are looking to buy furniture!

Had a wonderful experience purchasing a couch from the store. The employees were fantastic and made shopping with a 1&2 year old a stress free and joyful time, the kids had a blast too😊

Tonya was very nice and super helpful in helping me and my partner find the perfect mattress.

Johnny was phenomenal. Will definitely be back.

Josiah was so helpful and a pleasure to work with! Thank you for a great experience!

We weren’t looking for a couch, but got one thanks to the great deals.

Thanks John, John was tremendously patient and helpful. My wife if very happy, and if she's happy I'm happy. Can't wait to get the new mattress. Y'all know what I mean.

We had the pleasure of working with, Joe. He did an amazing job helping us find the furniture we were looking for. We were so happy with our experience we actually purchased "Joe's chair" nicknamed after Joe himself! 10/10 recommend!

Mr. Lance Christman did excellent job taking care of me. I just moved to this new place and he made my transition smooth.

What can I say other than they are wonderful at this location in Horseheads. Krista, Johnny, Tonya, David are absolutely amazing. They make us such a pleasure and so easy to take care of business.. I definitely would recommend coming here and working with these wonderful people.

Great experience. All staff on the floor were polite and friendly especially our sales guy, Joe who made sure to help us explore all options before I made a choice. We enjoyed our time and will gladly come back for future purchases! Thank you Joe at Ashley Furniture.

Joe was very helpful in helping us get the set that we wanted. Stop in and see him if you need something!

Went in to buy a sectional.. sat on every one in the store! Josiah greeted us at the front door and checked in with us and helped us with all our questions, made great suggestions, and was very fun and easy to work with. 10/10 would sit on everything in store again

Johnny was absolutely fantastic with the entire process. We will definitely be back again when we need more furniture

Tanya at the horseheads store was very helpful and lovey! Would definitely be back again 💕

We had an excellent experience with Joe. We purchased a beautiful loveseat with 0 % interest for 12 months. It’s a win win situation. Great salesman and very professional.

We had a wonderful experience at Ashley. Johnny was extremely helpful but also gave us space to look around. I'd highly recommend Ashley and Johnny as your sales guy!

Lance, Tanya, Josiah, David, Joe, and Johnny are awesome!

Josiah helped me pick out the right bed and mattress for my house. He had been super helpful!

Johnny, Josiah, and Tanya were all super nice and easy to work with. They didn’t hover but were approachable and able to answer all of our questions. Very nice, friendly, and helpful. I’m moving!!! Which means I needed furniture for my new home. I went to Ashley’s for a new table and mattress and was in and out so quickly. David made the process so easy. We couldn’t be more happy with our purchase!

Great experience. They have a small play area for the kids to play, and we had an amazing sales person. She was super helpful. Answered all our questions. Thank you, Krista!

I could not be happier with the customer service that I received from Joseph Skeeter. He was so patient with helping me find the perfect living room set. Kept me under budget and I'm thrilled.

I was helped by Johnny and he was great! I was able to buy the mattress I had my eye on for weeks and take it home the same day for a price within my budget! He was very helpful and charismatic. Thank you Johnny!

Johnny was amazing, super helpful and not too pushy, the store is absolutely gorgeous.

Came in not really knowing what we wanted. Joe Led us to what we needed

What a great experience we had tonight at Ashley Furniture! Thank you so much Lance Christman for taking the time tonight to get us the best deal possible! It probably was the best buying experience I have had in a very long time. We spoke with Lance as we entered the building, he gave us time to find what we wanted, he found out quickly when we could have it delivered, got the paper work signed , and we were out the door as happy customers in record breaking time! Thank you Lance!!

Johnny Picarazzi did a great job answering my questions and leading me through the search to find exactly what I wanted. I ended up buying two items instead of just the one I came in for.

Joe was extremely knowledgeable and friendly. He educated us on mattress construction and comfort. He did not pressure us but rather was confident enough to inform us of the product (mattresses) and then walk away to give us time to consider our needs. Thank you Joe! Definitely ask for him when you visit the Horseheads New York store!

David was wonderful Very informative

We were helped by Joe and he was really awesome! We even bought Joe’s favorite chair! He got us the lowest price possible and was very helpful in explaining everything for us. He made it very easy buying my first chair! Wish I had more stars:)

Great experience today at Ashley’s Furniture, Johnny was awesome, very professional and helpful with our ideas, he gave us a great deal on all of our items. Definitely recommend, we will be visiting again!

Johnny meant me at the door.. Very helpful, very friendly.. Thank you for a great experience!!!

Great experience. Store is tastefully designed. Lance Christman was so kind and helpful without being over-bearing! Would highly recommend!

I worked with Johnny P, he helped me find the perfect pillow. He spent a lot of time helping me decide on the perfect fit, I had no idea there were so many options, but he was very knowledgeable on all the options 10/10 I would recommend anyone come check out Ashley’s! I will be coming back to work with him on all my future needs!

Johnny did a GREAT job helping my mother & I find the perfect chair!! AWESOME!!

Went to purchase a recliner for my wife today and had the most wonderful experience. We were greeted promptly by Joe and he guided us through the process until we walked away with the recliner that my wife truly loved. Definitely will be going back for future home decor purchases - Joe was a great help from start to finish.

Found a bed for Cheap 99 Joe did such a great job helping us out

Incomplete delivery. Told me my sectional would be delivered on June 30 2023 and I got some of it. The sofa is back ordered and I was told it would be useable till it got here. Not usable only can use part. Customer service is horrible and trying to make us feel like we are getting a deal cause they are not charging us to deliver the sofa when it gets in. Thank you for not charging me for your mistake Ashley. Horrible experience will never recommend to anyone.

Pretty good place helpful people! Shoutout Josiah for being so helpful!

Joe Skeete is a very polite,kind,knowledgeable Customer Service Representative. He is very thorough with details and understands people and there needs. He is truly awesome!!!!

Joe at Ashley Furniture store took good care of us. He answered all our questions and made sure to asked the right questions, so that we got everything we needed.

Lance was wonderful to work with!

Johnny was great dealing with. Very nice and professional

We had a wonderful experience with Josiah. He was so helpful, delightful to work with and had a warm personality with a great sense of humor🤩

I was looking for a sofa that would meet several specific requirements. Lance is the wonderful associate who helped me find the exact one to meet my needs. His patience, friendliness, and knowledge of the products available made the experience extremely positive. I ended up getting the perfect sofa, loveseat, dining table, and chairs. Ashley will be my first stop for all future furniture needs.

Great service with great price!

Johnny was extremely helpful and knowledgeable. He was attentive and answered all of our questions. I’d give 10 stars if it was an option.

John Picarazzi gave me a good deal on my tv stand.

In looking for living room furniture, there was ample selection at Ashley Furniture. I personally like to find something on the store floor in the color and fabric I like instead of imagining what different pieces would look like in different colors, fabrics, etc. Josiah was most helpful! He is extremely personable, patient, kind, and knowledgeable. He took the time to make sure all of my furniture needs were met.

We worked with Johnny and he was extremely helpful and patient; letting us look and re-look several times while deciding!

David Jackson was my salesperson, and helped me pick out the perfect couch set. He was willing to listen to what I wanted, and help me find something within my price range! I will most definitely be purchasing from them again. Thanks David!

Great service!

Very friendly, not pushie or riding your back. Josiah our salesperson was excellent. He kept his word in everything he promised.

David did a great job. Took his time and allowed me to look at different options for a new mattress.

Josiah was able to provide stellar support and find me an item that was top quality annddd in my price range. He worked efficiently and swiftly which is exactly what I needed, thank you!

Krista was very helpful. We purchased 3 different pieces to complete our new house build. Not only did she "get" our vision, but offered alternative suggestions that we didn't think about.

David was very attentive, patient, knowledgeable and above all not pushy. He helped my husband and me find a sectional we’ve been wanting for a great price. Best furniture buying experience we’ve ever had. P.S. - he even went out of his way to rearrange the furniture and help us visualize it for our living room

David did a great job getting us the dining set we wanted!

Josiah was very pleasant. He was knowledgeable and friendly. I highly recommend Josiah.

Joe was very nice and very helpful! We found a comfy mattress and a good price!

Very good and appreciated all the help Johnny P gave me

Johnny wa very attentiive, informative qnd personable. He took his time with us making sure he met all our needs. After shopping in other furniture stores, Johnny was a pleasure to work with.

Joe is the best salesman I have ever had! He was patient and he had a lot of knowledge of how to put my furniture and decor together for my new house!

Stop by and ask for Joe!! He was more than helpful when my mother was searching for the perfect set to go in her living room!

We came in to find a tempurpedic pillow and Joe took such great care of us! He was very knowledgeable about the product, was able to find what I was looking for from my previous purchases, and he tracked down the last one in stock so I didn't have to wait for it to be delivered. He was also so sweet to my children which made the shopping experience so easy!

Went in to grab a number of things for the house and am very picky and slow to make decisions on what I want. Luckily for me the sales rep that was helping me, Johnny P, patient enough to do so. He was very knowledgeable about the the vast array of items they carry both on the floor and in the clearance area, and their sales/discounts. Most importantly to me as well, he was not pushy or forceful about the products and their accessories. Very happy with my purchase and the rep that helped me through it.

Johnny Picarazzi was very courteous and knowledgeable about mattresses we were interested in purchasing .

We had such a good experience buying our new couch here! Johnny is very knowledgeable and helped us find exactly what we were looking for. He was super respectful of our budget, and even helped us get a great deal. We will definitely be back in the near future!

Good people to deal with, Johnny was our sales person and he got us the best deal! Highly recommend!!

Johnny was very helpful and got me good price

Customer service was excellent. Staff was very friendly and knowledgeable and made our task of finding the perfect dresser easy!

Lance was great at explaining bedroom set options. Asked a simple question and he sold us an awesome set!

Dave greeted us on the way in and found us the perfect recliner for my extremely pregnant wife who didn't want to get out of the recliner. I finally coaxed her out with some dunkin iced coffee and some hash browns. Dave got us a phenomenal deal with a very generous protection plan. Lord knows pregnant women be spilling all kinds ot stuff all over them. Great experience overall, highly recommend.

Tanya was very helpful in getting our furniture picked out. I was able to furnish my entire new apartment with her help!

Joe was great! So helpful and not at all pushy. He worked with you without the usually trying to upsell that you get in many stores. Highly recommend you ask for him!

Ordered a lift chair with Johnny. He was very helpful in finding the chair that was right for me! Also spoke with Lori over the phone who was friendly and got me in the store!

It was a pleasure to work with Josiah. He was attentive and went out of his way to give us options for what we were looking for. We will be back for our future needs.

Tanya was AMAZING! She was so helpful and really cared about we felt with different products and the one we finally purchased. Memorial day sale was worth it. Most definitely will recommend Tanya and Ashley furniture.

Joe was very helpful with our purchase.

Great service, we were in and out. If you want someone knowledgeable and friendly ask for Josiah.

Great friendly atmosphere!!

Excellent experience buying a new Sofa with Johnny! Very good seevice and very knowledgeable. Answered all our questions and made the process extremely smooth and easy. I'm very glad I made the right choice coming in and getting help from Johnny.

Krista was the best salesperson we’ve ever had for furniture purchases! Extremely knowledgeable and very sweet.

Very pleasant experience.

Joe was very patient with us, and we were able to find a sofa that we love that was within our budget. Highly recommend.

every thing was terrific could not have better Tonya was petrified helping me out could not have been better

Are sale person Johnny was extremely professional and very helpful in are purchase of a new desk

My personal shopper was Tanya Bell. We had soooo much fun. I knew what I was interested in but wanted a special chair as a accent piece. She was so knowledgeable about the inventory and it’s specific location we were able to right to the pieces. I don’t think I’ve had a more enjoyable time selecting new furniture

I have been searching for just the right furniture, the one that “wows me”…It has not been a good experience until Meeting Josiah at the Horseheads Ashley store. He was knowledgeable, personable, helpful and actually listened to what we were looking for! Go see Josiah for a pressure free great experience! Thank you Josiah!

Josiah made purchasing a housewarming gift for my daughter so easy, even though i was in Florida at the time. Extremely helpful and able to answer all my questions.

Our product search was complicated by needing to match other furniture in the room. Krista, our sales agent, was patient, kind and willing to help us find the perfect fit. Thank you, Krista, for a great experience that made a happy customer.

Josiah was very helpful in helping me decide which furniture would be best suited for my Livingroom. He was very polite and courteous.

Had a great experience with Joe who worked with me remotely to try to fill a space with several pieces. He sent me pictures via text, arranged pieces in a way to give me ideas, got me reasonable prices and discounts, and made sure I was taken care of from start to finish. I love the style of the pieces I’m getting and can’t wait to see the rooms come alive once they are delivered!

Joe greeted us at the door and provided pleasant and excellent service. Of course, he is originally from Brooklyn.

Just got a couch the young man joe who helped me was very polite and helpful he did a great job

We drove an hour to check this store out and see what they had to offer. We were greeted by John P. He was very personable and helpful to us and answered all of our questions and concerns in what we were looking for. It was a very nice experience to deal with John throughout our purchase. He represented your company and store very well and is an asset to your company. We can't wait to get our new bed and build a bridge and bake a cake.

Josiah was an excellent furniture consultant. Was very knowledgeable about all the furniture. Was very polite. I had an excellent experience shopping at Ashley Furniture. If you are looking to buy furniture please ask for Josiah you will not be disappointed.

My experience at Ashley Furniture was exceptional! My salesman, Joe was very patient and took the time to describe each piece I was interested in. He was very knowledgeable in all aspects. For any future furniture purchases I will definitely choose Ashley!

Krista was amazing with my mom's sofa Purchase. We were only padawans, she was the Jedi Master, the sofa was our training. She guided us through multiple Sith attacks, fending off the dark side sofas that wouldn't have lead us to comfort. She lead us down the death star trench, too small love seats, too large sectional siths, until finally we came to the master couch. The training complete, the sofa ready to be delivered. We are now full Jedi as well. We bow to your skills. Thank you Krista, she was wonderful, ask for her if your looking.

Joe was phenomenally helpful and knowledgeable about the whole process! Ended up helping me buy a living room set and the best pillow of my life! Will definitely be back!

My husband and I were looking for a new living room set. When we stopped into the Ashley store in Horseheads, we were greeted with a warm friendly smile from Josiah. I am so glad he was the one waiting on us! He was very friendly and accommodating. He was helpful throughout the whole process, answering every question I had. And not only was he helpful while we bought the furniture, he was helpful even after we left the store. He reached out to make sure our delivery was successful and is keeping us in the loop of future sales! I will definitely be going back!

Chris was outstanding, knowledgable, got me a great deal on my mattress and furniture. Great customer service hands down!

Tanya was amazing and so sweet! We had amazing conversations and was very patient and helped a ton! Will definitely be coming back in the future!

Joe has been a huge help and very consistent with the follow ups. Great costomer service.

I bought a tempur-pedic bed for my sister Angela with the excellent assistance of Tanya Bell-Swartz. She was knowledgeable, helpful, friendly and understood my concerns. She even went to the Ashley store on her day off to help me. We plan to May other purchases in the future with Tanya's help.

We had wonderful customer service from Josiah at the Horseheads NY location 🙂

Krista was amazing!!! So thankful for her help!!!

Came here unsure if I would be purchasing a sectional from here. Josiah, was super helpful and assisted me in the process. Even with technical difficulties, he had a great attitude the whole time. Will definitely be back!

Salesman Joe was great! Showed me everything I was looking for and more. Helped me figure out exactly what I needed. Felt like family walking around with him , good with the kids 2.

After 17 years with our couch we finally decided it was time to shop for a new one. Josiah was super friendly and helpful when we first started our search. He helped us find the right fit and all was smooth in our purchase. After a short period of time we noticed the product we chose was not holding up as we had expected it to. We reached out to customer service and we were disappointed with their response. Josiah went to bat for us and made sure that our issue was rectified. It was so great to have a salesman like him working to make sure that we got the best customer service possible and that we could both feel good about our experience at his store. 1 ⭐️ to customer service and 8 ⭐️s to Josiah and his manager for working to serve us with excellence.

My parents and I were in the store recently trying to find a sofa. Joe helped us pick out a sofa set by walking us through the store and explaining the different features and materials which helped us find one that fit in properly and looks decent for our new house. He sure is very helpful, knowledgeable and generous. We had a great experience, can’t wait for it to be delivered.

Ashley Homestore in Horseheads is the best around! We had an awesome experience! Got great deals and amazing customer service from Josiah and Lance! If you’re looking for new furniture please go see Josiah and Lance at our Horseheads Ashley Furniture!

Highly recommend everyone come to Ashley great prices and great customer service. Definitely ask for Joe S he is fantastic treats you great, very knowledgeable and works with you for whatever you need. Go see Joe!!

Chris helped us tremendously!! Very knowledgeable and extremely helpful!!

Crista was wonderful. Helpful. Look for her

Joe was fantastic! Not a pushy salesman at all. He showed us what was in our price range and didn't try to sell us outside of that. We had to bring our toddler, and Joe was great with him too! I highly recommend this location, and requesting Joe!

Truly thankful for all the help Johnny was able to provide us!! We always have nothing but great experiences and will definitely be using Ashley Furniture in Horseheads again!!

We had an amazing experience. John Picarazzi was very helpful and found us exactly what we needed!

Johnny was a great sales person! This was my second stop and took me right to a sofa that was perfect for me! We had a nice experience and highly recommend! No monkeying around 😀

Joseph was excellent helping my sister select new furniture. Thank you!

Joe sold me a couch and sofa. He was very informative and thorough sharing information and presenting different types of couch sets. What a nice young man! I will definitely come back to This store. Bought a bed this week with Joe as our salesman. Very happy with the customer service!!

A big shout out to Josiah for a great buying experience.He was very knowledgeable and patient as I have a hard time making up my mind.Even though I haven't actually seen or received my order yet so far so good.Thank you

Christian, the handsome chiseled man, did a fantastic job getting me the furniture that I need. I am super thick, like doctors look at me and say daaaaaaaaaaaang. He made plenty of accommodations and I think he got my wife's number but it's okay, he is cool dude.

Josiah is a great person to get help at Ashley furniture. Wonderful service, friendly and knowledgeable. Helped find what I needed and in budget!

Stopped in and purchased a new sofa and loveseat. Was a great experience with Tanya. She is very pleasant and knowledgeable.

The sales people are great. Tanya, Our sales Lady was great! She showed us the different styles of living room furniture which helped us in our decision. She was patient with us and very accommodating. We have been buying furniture from Ashley for about 20 years and will go back again!

Josiah was awesome today.

Josiah not only gave us the space we needed but helped us through the entire process from start to finish. He was super friendly and professional and we will definitely be coming back. Thank you Josiah!

Josiah was amazing. Gave us the space we needed and worked with us on every aspect and answered all of our questions. He was friendly and extremely helpful. He had a smile on the whole time and seemed like he genuinely enjoyed his job and working with us. I would recommend working with him to anyone.

Josiah was amazing he has best personality and salesman ship. Did not pressure us at all was just interested in what we wanted. We will be buying another piece of furniture soon because of the features he showed us. Thank you Josiah.

Our experience with Josiah Scott at your Horseheads NY store was perfect. He was professional and paid attention to details. Thank you!

Krista was such a great help when I picked out my new sectional! I can't say enough of how she helped me.

Josiah was very helpful. Will always ask for him.

My wife and I went to Ashley to check sleeper sofas, and Chris helped us. He was very accommodating in explaining and showing us the options while leaving us comfortable enough so we could browse without the constant pressure you would typically feel when purchasing these kinds of things. We got a very comfortable sleeper delivered one week after the purchase, with two small tables and a stool. We are delighted with the whole interaction.

Chris Scaia does an a amazing job! From greeting customers in a very friendly matter through identifying their needs / desires, explaining everything, and conducting a painless and efficient check-out experience! Great customer service! -Sheila

Tanya met us as soon as we entered the Ashley store. She was friendly and knowledgeable. She discussed the quality of the furniture. We purchased a power rocker, recliner. Tanya explained shipping and warranty options thoroughly. We were very pleased with our experience at Ashley.

Chris from the Horseheads store was great. He was very helpful , knew a lot about all of the products I was looking at. He was very patient with me while I decided and made the whole process very easy.

We got a new couch delivered in January 2022. So it is only a little over a year old. Wood is already sticking out of the couch. The back of the couch of the main cushion is so badly broken it hurts our backs to sit there. Very dissatisfied and disappointed with such a cheap product that still has payments left.

My fiancé and I have been looking for a reclining sofa with a matching oversized recliner for a month now. We decided to go to Ashley homestore and look around and our salesperson was Tanya bell she was very polite and knew exactly what we wanted. We usually get a brown couch and recliner but we went with the gray color. My fiancé loved the wall color in the store and Tanya even gave him the Sherman Williams paint colors to match it for our walls in our livingroom. We had a great experience today and we are so happy with our purchase. Tanya was absolutely amazing! Thank you for making our experience a great one.

My wife and I were helped my Krista P and we could not be happier! Great deals, great service, world class experience.

Krista is the best saleswoman I have ever worked with. She is incredibly knowledgeable, patient and fun! Thank you so much , Krista

This place is beautiful! The staff are accommodating and attentive. The prices are fair. The floor looked organized and cozy. They fit a TON of furniture in that show area!

Johnny was amazing got our sofa and coffee table at a great deal and excellent delivery service. I will come back to this store for my next furniture, for sure! Perfect experience!

We had an awesome experience shopping for a recliner and mattress set.Tanya was very helpful and fun to work with.I will definitely return for future furniture needs!

The most friendly service I ve had any where in this area, Thank You Josiah

We had an overall amazing shopping experience at this store. The associate we worked with Johnny was attentive and helpful but not pushy which is something we have had to deal with at other stores. They worked with us and gave us a great deal on the packages of furniture we chose. Johnny happily answered all of our questions and genuinely made sure to “Cross the T’s and dot the I’s”. We would highly recommend this store and would highly recommend working with Johnny and the store manager Seth at your visit!

Johnny is awesome, real good dude and super smooth to work with.

Josiah was the key to an amazing experience at Ashley. Friendly, funny and personable, Josiah guided me through every step of my purchase. I will be shopping here again in the future for sure. Well done, Josiah!

Josiah was great!

They had a great selection of quality items to choose from. We found a sectional that met all our needs. Christian Scaia was beyond helpful and answered all our questions. We are definitely returning customers!

Christian went above and beyond to make this a pleasant experience!

Not going to BS on this one I am always going on there app but in person when I went the store is big and the employees are all nice plus plus the furniture is built very sturdy and good

Christian was great. Totally not pushy and gave us space to shop, but was there when we were ready to purchase. I also think the pricing is very reasonable. Stores in the area like Olums have huge markups compared to here. Plus i got 25% off right off the top. Christian also saved me an extra 100$ on our warranty for the couch and ottoman. Overall 5 out of 5 and we will return in the future. Of couse we dont want to wait 6-12 weeks for our stuff, but thats not his fault! Thanks Christian!

Decided to get a nice bed and shopped around. More or less, found out all stores carry about the same product for about the same price (maybe different flavor of discounts). So, why not go to "trusted" Ashley's. 1. Delievery team blotched up, didn't install the frame/legs right, got a hole in the mattress, left the heavy bed at a weird angle in the room (gone without me even saying bye). 2. The store and corporate never took ownership of this. No matter who I talked to, it never mattered. Some reason they don't talk to each other or truly care about you. 3. Replaced the mattress with the wrong one, gave me all sorts of excuses. 4. Told me they would go the extra mile to make this right, corporate didn't do me anything, the store manager and salesman never did anything. No longer "trusted" in Ashley's. Go else where. You pay for good quality, I expect good service and care.

Josiah was amazing!!!

Our first question in the store was "Will we be able to get this furniture before our move in date?" and we were assured absolutely. Well here we are 2 weeks after moving in and still no bedroom suit, we haven't received over half our order. They also charged us $700 for delivery which has been rescheduled twice and once it was rescheduled without our knowledge. I am so fed up with this whole process with Ashley Furniture.

Pat did a fantastic job explaining different options and helping us find our best bed for our day to day lives. He is extremely patient and knowledgeable. I highly recommend working with Pat; go and see him!

Chris is a excellent sale person. He answered all my questions. All and All great person. Thank you Chris for being a great salesman

The sales person that assisted me was Josiah Scott. He was very knowledgeable and he took care of all my questions I had. He completed my service in a timely fashion. Very friendly and professional.

My boyfriend and I are furnishing a home from scratch and came to Ashley Furniture to get started. Krista was so helpful and paid attention to details we were looking for, guiding us to different pieces we might like. She had great ideas and thoughtful input while we described our room layouts and color schemes. We will definitely be returning for more pieces once we get situated in the new home. I would give her 6 stars if I could!

Great selection-wonderful deals…and sales associate Chris Scaia was phenomenal to work with. So happy we came here! Highly, highly recommend.

Lance was awesome. Great deal, great service.

Chris was very, very helpful and kind. Ended up with more than I came in for. Thank you Chris.

Great experience and customer service!! I was looking for living room furniture and the sales person (Lance) was not pushy, told him exactly what I had in mind , from size of furniture to the color, and he was very helpful and showed me a different pieces , and even made some great suggestions !!!! ...which helped me with my purchase. He made my shopping experience very easy and smooth. I would definitely recommend somebody looking for furniture to check out Ashley furniture in Horseheads. Great customer service!

Krista was very helpful pointing my wife and I in the right direction to help us find what we were looking for. She checked in with us periodically without being overbearing. And she even picked up an ottoman and carried it across the store so we could see how it looked with a sofa that we liked! Krista and the manager worked with us on pricing on the sofa, chairs, and ottoman that we ended up purchasing. We were very happy with the whole experience!

I always have a great experience with Krista! She’s very informative and patience; I definitely recommend working with her. She got me a great deal and I already have all of the furniture I ordered. The showroom is beautiful and the managers are great to talk to as well.

Chris is AMAZING!!! You have to get in and work with him!! If you are looking for deals and valid input, Chris is your guy !

Personable sales associate. Helped rectify billing discrepancy. Delivered on time and carefully.

Ordered my couch in-person at the Ashley store. I haven't gotten it yet as I just ordered today, but as a testament to their costumer service, I would like to state that Josiah was our sales person and he was extremely helpful, personable and knowledgeable. I went to lunch after browsing the store, before making any final decisions. Before leaving, Josiah offered to cover the cost of my lunch if I came back to buy a couch, and he did just that when I returned a few hours later. Once I receive the couch, I will update my review!

Our sales representative Jeffrey Keagle was very polite, friendly, and professional. Answered all our questions. Let us browser and wasn't pushy. Took his time and provided us with exceptional service.

I have to honestly say that buying at Ashley's was a terrible mistake. Not considering that I have to wait six months for my purchase to arrive, now that is in my house the quality is nothing what I was expected or paid for. My son's bunk bed is damage and the mattress is so uncomfortable, nothing similar than the one I tried in the showroom. The customer service said they cannot do anything to replace the mattress and they might offer a discount for the damage bunk bed. This is just plain ridiculous, especially because due to the waiting period, I previously tried to cancel the purchase and they said they needed to charged me the "re-stocking" fee because they had part of my order. I will never advice to purchase anything in this store. PS. I am putting a one start because I must, not because they deserve it.

Josiah Scott was very professional and friendly made me feel very welcome

We went to Ashley looking for the ideal dining room table set. With Chris' help (the manager) we were able to find the perfect set. He was beyond helpful in demonstrating adding/removing leaves in the tables we were interested in. He was also patient with our buying experience as we looked over all of our options. He was not pushy nor smothering making our time at the store very comfortable. We had a 5 star experience for sure. Thanks Chris!!

Got a good deal good service

I had a wonderful experience finding the perfect furniture for my needs with Krista! She was very helpful with her thoughts, suggestions and ideas! Other sales people jumped in and were helpful while Krista was off for the day, Thank you Krista and Christian for your input as well! I’m looking forward to the delivery date!!!

Went mattress shopping, Jeff was awesome. We explained we wanted to look then we'd find him to answer questions. He respected our request, once we were interested in a particular bed another employee came over and involved himself in Jeff's conversation ,started pressuring us about buying today and delivering even after we explained we were not in any hurry for the bed. I just don't like the pushy salesmen technique

Called and talked to salesmen. Spoke to him briefly and he said he was gonna call me back. He never did so I went up the road a made a 9,000 purchase. Glad he couldn't be bothered to call back

Buying a new mattress can be overwhelming. I was quickly put at ease, when dealing with Christian at Ashley Homestore. I have been putting off buying a mattress, for far too long.He took the time to not only explain the differences between each mattress, but to make sure I would get the best price available. I can't thank him enough for his guidance. I will definitely be shopping there again.

Angie was great

Sales people were nice and not, lost puppies. Everything was clean and neat. Worked with a guy named John who was pleasant.

Sales person was very friendly, but they don't keep stock on hand so you can't get a definite date on delivery.

I have, over the years had a good experience with Ashley. However, I recently purchased a new sectional sofa. At the time of purchase we were told that it would take 10-14 week for delivery. It took exactly 14 weeks. Ok. We knew that and decided it would be worth the wait. When the sofa arrived we discovered that it was ordered incorrectly. We ended up with two left end pieces and no right end piece. The delivery guys were very nice but couldn’t really tell us much. I called customer service and explained the situation to the representative. I was told that she would work on it and call me back the next day. When I did not hear from anyone I again called the customer service line only to find out that nothing had been done. Again the representative was very polite and we went through the whole thing again. By the end of the conversation I was told that it would be another 8-10 weeks to get the replacement. When I voiced my displeasure he told me they could offer me either $100 back or $150 store credit. I don’t usually make a big deal about this stuff, mistakes happen. In this case though I have to say I am not impressed by the service that I have received. It seems that I will not wait for around 6 months for a complete sofa that is paid for and Ashley’s solution is to give back $100? What a joke. Sadly, this may be the last purchase I make from Ashley.

Extremely friendly and helpful staff.

Ordered my Olsberg sectional from the local store in Horseheads... good service, got a great deal, & item came in earlier than expected! Love love my sofa!

I purchased a mattress and was quoted a 2-4 week waiting period. The salesman assured me it would be closer to the 2 week mark given I was looking for a bed immediately. I waited 34 days before I had to call to see if they had my order, they confirmed they had it but weren't making any calls yet. I expected a mattress like the one i seen on the sales floor but picked up a mattress in a box. I was highly unsatisfied with the service and purchase I experienced.

We had bought furniture back in February we were told it would be in end of may beginning of June our furniture came a month early.. Johnny P. Was our salesman, he was very thorough and took his time while we were deciding on the furniture we chose. He was positive and a very nice gentleman.. Thank You Johnny.. we will definitely come back for future purchases.. thank you

Very pricey and ...

Nice place and good service

Found a really nice sleeper sofa. Salesman was very helpful

Staff were great. No bull, found a great piece of furniture.

Store and sales people were great, dont bother with extended warranty. It's like pulling teeth to get anybody on the phone or to return your call. Filed a online warranty claim on 2/24/21, requested a call back for 2/26/21. Contacted customer service on 3/1/21, was told they would contact me within 4-6 days of original request. It has now been over 2 weeks with no return call.

Amazing customer service from John P..he was very kind, helpful and understanding.. he turned around my unfortunate situation and made my day..I had to select a new mattress the one I have is defected. John helped me get the same mattress that actually went up in price, as an even exchange..I appreciate great customer service. John P.. you are AMAZING!! Thank you!!!

Our furniture has had quality issues. Seams ripped out, sagging frames on sofa and loveseat. Have manufacturer and their additional warranty, but told nothing is covered. We’re told the warranties are “conditional”. Yet nobody can explain what that means. Will never buy there again.

My husband and I had already settled on furniture from another local store, but decided to check out Ashley in Horseheads for the heck of it. Upon entering the store, we were greeted by Johnny, who explained the current sale and offered to help with anything we needed. Johnny then left us to browse without hounding us. We actually found furniture of interest and requested to speak with Johnny. He was very personable and informative. Needless to say, we purchased from Ashley... because we liked the quality and price... and because of Johnny's great service and sales! Thanks Ashley HomeStore and thanks Johnny!!!

We just purchased a beautiful living room set, and with the help of Antoinette we had an absolutely amazing experience! I would highly recommend her for anything you have questions or needs with. She is such a wonderful sales lady and we will forever be shopping here now!

Person was helpful but the place was not.

Great selection at great prices. Can't believe I haven't shopped here before. Christian was super easy to work with and helped us get our new sofa 😁 I will definitely go back for my next furniture purchase 🙂

This was our first time visiting in Ashley home furniture store and our sales person, Eric made this an easy and unforgettable experience. He was considerate of our need and helped us stay within our budget. He also had a great attitude and was very personable. We visited other furniture stores on the same say and if it weren’t for Eric we may not have made our purchase today. I can’t say enough about the service we received. In my opinion, he deserves a raise. Thank you, Eric!

Really would've given negative stars if I could. I have previously gotten a sofa on a good deal from them 4 years ago. But this time when I ordered a sleeper in mid August, I was said that the order would be delivered in 6-8 weeks and till date it has been almost 4 months. They not only postponed the order, they didn't even follow up on that. I have called them 4 times already during this period where they put you on hold for minutes. One sales rep even hung up on me! Believe me I was talking very politely after all this wait! Even then they are saying that I will be getting my order in March next year!!! And when I canceled the order, the money is going to be returned in 7-10 business days when they immediately charged my card for the full amount when the order was placed. On top of that there is no compensation for the lost time when I could've looked for deals during this sale season. I get that people are affected by this pandemic but Ashley is never getting any business from me.

They have nice nick-nacks

Great selection and great buys for black Friday shopping!

Friendly service, good prices. Nice sale going on now. Tanya went the extra mile to help us out!

Very helpful

A very special thank you to Seth and Johnny for helping my 87 year old father get the most beautiful and comfortable couch he has ever owned. The original couch we picked was on back order and they spent countless hours finding him a couch that was better than the one we picked and was delivered within one week. This is what I consider excellent customer service! Thank you again!!!

I can't speak for all of Ashley Furniture but our experience with the store in Horseheads, NY was positive, in particular because of Ryan, one of the floor associates. He was very helpful, knowledge, friendly, but not pushy. My wife and I appreciated that. We didn't feel pressured.

Really kind staff and good selection with decent prices. We didn't exactly find what we were looking for but were close

This is the first of two reviews...i think. I felt compelled to share with everyone that I ordered a 4-Piece sectional on June 16th from the store in Horseheads, New York. My salesman, Ryan, is and has been, very helpful and very responsive throughout the last three months as I've waited for my furniture to arrive. I was told initially that because of covid-19 my order could take up to at least six or seven weeks. Today I was told that the soonest delivery date I could have was October 8th!!! I do understand and want to be reasonable given the covid-19 situation. But I ordered this on June 16th, well into the covid-19 situation. I wanted to inform individuals who were considering purchasing furniture that they could easily be looking at THREE TO FOUR MONTH WAIT before they receive the furniture that they paid for. I will do another review on the actual furniture.quality and comfort when and if it ever arrives.

Patrick,& Eric are awesome!! They really care, and are honest, ❤Ashley in Horseheads, Thank you so much😊❤❤❤❤

My experience at the Horseheads store was awesome. I have no issue with the process of my purchase. However, since my initial delivery date my order continues to be delayed and they have postponed my order 6 times. This is turning into a nightmare experience and the excuses by customer service are poor. I ordered a bed well in time for my son's birthday and its still delayed. Will not use Ashley again.

I purchased two couches, a chair, and an ottoman on 6/27/2020, my in store experience was okay. The salesman worked with and gave us decent pricing, over all it was a good experience. We were told that day 6-8 WEEKS our furniture would be ready for pick up. Salesman told me to call every week and check what the date with customer service. First few weeks they gave me Aug 11th for pick up. Which is in the range I was told. The week before Aug 11th I call and am told it will not be avaible until Sept 25th. Today August 14th, I am told that my furniture will not be available until OCTOBER 6th. I understand that Covid is delaying production. However, why was I told 6-8 weeks. Every week I get a different answer, and it gets pushed out later?! Customer service is not accommodating to the situation what so ever. I would avoid purchasing furniture right now.

I purchased a bed set here which I received 6 months later. I purchased insurance for the bed for 5 years. The bed broke after two years. Please dont buy anything from here. They just look fancy with good talks. The service guy are basically not if any help other than finding loopholes of not helping you.

Although this is a huge store with lots of furniture options, everything we liked was going to be an 8-12 week order. The expensive sectionals we wanted are on back order. Staff is helpful, but when I find what I want I don't want to wait 2-3 MONTHS to get it. Very disappointed.

I called the store and spoke to Johnny. I wanted to order a dining set over the phone but I live in an area with spotty service. Johnny was awesome and let me text with him instead. Over the course of 2 months, I changed my order a few times and Johnny was super attentive and patient with me. I received my dining set yesterday and I love it. I mean, I couldn't stop petting the table top and sitting in the chairs. The bench I picked out outline is gorgeous and makes me feel like an aristocrat. Top notch customer service and quality furniture- I'll definitely be shopping here again.

We placed an order for a sofa, loveseat and a rocker recliner on March 14 2020 (prior to covid shut down) and was told our items would be delivered by 5/01/20. Then covid-19 happened. We didn't receive one phone call after the covid stipulations were lifted to inform us of our new delivery date. The delivery process has been a nightmare. We were finally contacted and informed our pieces would be delivered June 26th. We disposed of all our old furniture only to have that date cancelled on us and rescheduled for July 10 🙄 On July 10th the truck only delivered one of the three pieces. A phone call was made and that's when they told us that we had two separate orders and the remaining pieces would be delivered July 17. Well that is today. We only got one of the two remaining pieces. Now we are being informed that the final piece is on back order and will not be delivered until September 4. If it's even delivered labor day weekend it took almost six months for us to get our furniture. No phone calls made, no apologies given, not even a gift card for the major inconvenience. I understand the covid delays. I don't understand the reason for all the partial deliveries and the cancelled deliveries.

I wish I would of checked their Facebook page prior to ordering!! Sooooo many ppl having the same issues!! We purchased a mattress (beautyrest black k class) set w adjustable base from Ashley HomeStore in Horseheads NY in preparation of my husbands upcoming back surgery, we were told by the store 7-14 days to receive our order, we had an original delivery date of July 9th, July 8th we got rid of our old mattress set to prepare for delivery of our new set!! Later that same day we received a call from Ashley that due to manufacturer delay they did not obtain our order and had to reschedule, rescheduled to today July 16th, yesterday July 15th we once again received a reschedule call this time they say July 30th!! It clearly states on beautyrest website a 4-6 week lead time!! Yet Ashley is telling ppl 7-14 days and then blaming the delay on their suppliers, I contacted beauty rest customer service yesterday to inquire on our order & was told to obtain the beautyrest order number from Ashley & they would be more then happy to track our order. ASHLEY REFUSES TO GIVE US THAT NUMBER!! If we were made aware of the delay when originally ordering we would have understood n NOT GOT RID OF OUR BED, we had to go n buy a USED mattress last night n are currently sleeping ON THE FLOOR!! Ashley offered us a $500 store gift card for the inconvenience! What good does that do if u don’t receive the product?? They are selling products that can’t fulfill, then blames it on the supplier or covid!! If you read the reviews here & Facebook you will see this has gone on for YEARS!! I have since contacted BeautyRest, NY Attorney General & the Better Business Bureau.

So impressed with this place. We have been there twice and worked with Tanya both times. She was incredibly patient and informative about everything we liked and recommended great pieces within our budget. Never once did we feel any pressure or persuasion which was important to us, as furniture is a big investment. Because we trusted her so much I contacted her a year later when were in the market for a new mattress. We found one that was on sale for the fourth of July and got an incredible deal. They are really stepping up with helping people during this time of hardship with COVID-19. We won't go anywhere else for our big furniture purchases!

My daughter ordered a TV stand online over a month ago from you and you sent the wrong TV stand. It took her a couple days to get through and talked to a woman who said they would have to send driver back to get the stand and it would be a couple days to get it back. It got picked up and she got a message that it arrived there, but she has not been able to get a response back. It's been almost a week of leaving messages and no replies back. You sent the wrong TV stand you could see that by the sticker on the box that it wasn't right and NO ONE is returning her call so she has filed a complaint with the Attorney Generals office. There was no reason for not sending the correct TV Stand right back out for delivery! Poor customer Service and someone needs to make this right AS SOON AS POSSIBLE!

My wife and I had a great experience. We were able to find exactly what we wanted with the help of john. We had a great time.

Johnny was an excellent source of information. Was able to answer all my questions! Plus gave me a great deal!

Excellent service with friendly sales associates. John took great care of us. He was very helpful but also gave us space to shop around. Highly recommend!

Jonny was very helpful. Very kind and understanding. He helped with lowering prices because of our situation. Id definitely recommend Ashley's to all my family and friends. Don't for get ask for Jonny.

Definitely ask for Kristina Crooks- she worked with my husband and I on our bedroom furniture and mattress purchase and she was an absolute rock star! There was no pressure put on us so she could make a sale, she gave us the space necessary to make our decision and then slayed it when we were ready. You will not be disappointed with the service you receive when dealing with Kristina! 🙂

Very knowledgeable, courteous, and quick!

Kristina was very patient and accommodating, she was not pushy at all! She was knowledgeable and helpful in us making our purchase! Overall, it was a great experience shopping at Ashley and we will be back in the future!

Came in looking for a sectional. Was helped by Kristina and had great customer service. She let us make our decision and gave us space but also answered all of our questions and gave us information. Overall a great experience

We had a great experience at Ashley Homestore and received the best customer service from Kristina! She helped us find the best fit for a sectional couch for our home with a great price!

I purchased a coffee table to complete my living room decor. I wasn't sure what I wanted, just knew I needed a table. Mickenzie was patient and walked me through the showroom until I found something I liked. He made the whole process very easy.

Wonderful place to shop for furniture !!! Great prices! Ryan was very helpful! Very pleased with my experience!

Tonya is always very friendly and helpful, we go back there because of her

We had an amazing experience at Ashley Homestore in Horseheads. Ona T was our salesperson and she was phenomenal. No pressure, excellent information, and a great price. We will definitely be recommending her to anyone looking for furniture. Thank you!

We just left Ashley Homestore and are super pleased with our experience! Ryan helped us find the perfect sectional fit for a small space, which was quite the challenge. He gave us space and don’t hover but provided us with all of the information for cost and financing. We were done in less than an hour. This is our third time buying from Ashley; we will definitely be back!

Wonderful place they gave us a great deal!

It's okay...not for quality but I'm sure you can find something. Employees were helpful.

Too Expensive. Some of their furniture is poorly made.

Found the perfect living room furniture for a great price.

Salesman Ryan was awesome

Bought a living room set at the Horseheads store. Had a problem with one of the items that I bought. Called the store and went down to the store and talked to Seth the Manager of the store and Lydia the sales lady and explained my problem with the sofa I bought. The sofa was discontinued so I had to find a new one to replace it. Seth did a tremendous job in helping me pick out a new one and also went out of his way to compensate me on the new sofa I picked out.I was very satisfied with the way that I was treated and the way they handled my situation. I was extremely pleased with everyone that helped me in the store including the lady that did the paperwork. Once again would like to say thank you to Seth and his staff for all they did and would not hesitate to return to the store to buy something else.

Great and welcoming sales associates

Sales person, Ian, was a big help, he let us browse without hovering but was close by if we had a question. Found a beautiful sofa..will post another review when it's delivered. Thanks Ian.

Johnny helped us find the perfect living room set for a great price. He was incredibly nice, and wasn’t too overbearing while we were looking around which we appreciated. We plan to come back for a mattress at some point and will definitely be looking for Johnny to help us again with that.

very friendly and informative staff, very easy to buy and at a great price!

Lydia greeted me at the door and was very helpful through the decision-making and purchasing process. She answered all questions I had, but gave my husband and I space to look and discuss without a salesperson hanging around every minute. We very much appreciated that. Lydia also helped us get the best deal possible and thoroughly explained the protection plan and delivery process. My only complaint is that I had to wait on hold almost a full hour when trying to contact the delivery department to arrange for delivery of our furniture. There was an option to get a call back instead of staying on the phone, however when I pressed the number, I got a message that this option was not available and I was put back in the cue. Maybe that department needs more people working in it!

Had a wonderful time, pleasant kind, helpful!

We had John Picarazzi to help us. He was a great help and went up and beyond. Thank you we love our new furniture!

Worked with Ryan, he was great! Very professional, patient and helpful. He was also very knowledgeable with everything we looked at. He helped us pick the perfect furniture! Thanks Ryan, we will be back!

Lydia was our customer service provider. Our service we received was knowledgeable,professional and friendly. A pleasure to make a purchase with no hassle , smiles and laughs. Thank you Steve And Colleen

Great experience as always. Lydia took care of all our needs. Definitely recommend Ashley Home Store In Horseheads.

My experience with Ashley Home Store in Horseheads, NY was very good. Johnny Picarazzi was our associate. He was very knowledgeable, patient, and answered several questions. He worked with us on the cost of our purchase. I highly recommend Ashely Home Store, and definitely recommend Johnny.

Lydia helped us out at Ashley Home Furniture in Horseheads. We found the mattress, bedroom set, and furniture set we were looking for. She was very informational and helped us tremendously through the whole process.

Great experience, called the store and spoke with Tanya. I was not able to come into the showroom but explained what I was looking for... She sent me pictures from their showroom and kiosk. Excellent service! Found just the right chairs for my farm table, purchased 6. Be sure to ask for Tanya when you arrive.

Very nice place, we were helped right away.

Great service didn't try to upsell. I knew what I wanted and Lydia helped me find it.

Nice people, but was not impressed with the selection. Every couch was a pillow back.

Excellent service. Ryan was very knowledgeable, professional, and accommodating! I purchased a kitchen island/dining set, and Ryan was able to work with my tight schedule to have it on a truck and out for delivery within 15 min of completing the paperwork!!!! Will definitely be stopping here first for my future furniture needs!

Stop there today to look at mattresses and living room furniture. Tanya was so helpful and knowledgeable. We ended buying a mattress and a sectional. Thank you for the great customer service!

So I bought a living room set that was supposed to be delivered in two weeks it didn't come a month later still no couch 2 months later I get half of my living room set and on the 3rd month the other half was supposed to show up and today it does only it's the wrong couch this place is horrible to do business with I will never buy from Ashley furniture again

Bad.

Very disappointed in this company. Paid cash on a bedroom suite, had to wait 2 months for it to arrive due to a mistake on their part. When I asked for a little discount on a box spring... no help. Cool, Ashley. Customer service and appreciation is not your thing.

Excellent quality and service! Stop I in and ask for Bill Carson. He is very helpful and extremely knowledgeable

We went there today with a "don't settle" attitude. We did not expect such friendly, helpful and knowledgeable customer service! Tanya was so wonderful! We would have left empty handed had it not been for her! The wait for delivery seems like a lifetime but worth it to have exactly what we want! I cant wait for our new couch to come!

My husband and I went in here looking for a couch, and were pleasantly surprised by the prices and how comfortable all of them were! We also got help from Lydia, who is AWESOME. She was so helpful, patient, and kind. And got us a really nice deal. We loved our experience and would definitely recommend that people go here (and find Lydia for help). :)

Tanya did an awesome job from. Start to finish .

Just so you know you can not buy anything from Ashley. You pay them then they order it acting as middle man. They have you hostage for 5 plus weeks plus + they have your money while you wait!! We went to raymour and Flanagan got what we paid for in 3 days delivered 👍🏻

Pushy and demeaning. The sales lady told me she didn't think I should try to put a table together it might be above my skill level. They had a sale going on 20% off but you had to pay for delivery and buy their protection plan . 180 bucks to bring it 5 miles yea ok . We didn't buy there. We did buy someplace else though .

Love it here, they are very helpful as soon as you walk through the door, and they have answers for any questions you have about your future home furniture.

Odered my furniture and set up a delivery time. They never showed up. I lost time at work. I had to make my own calls to figure it out. Then they want to discount my total. Meanwhile my furniture is gone because I should have my new stuff. Horrible business. I wouldn't waste your money here folks!

Beautiful store! Very helpful staff!

Good selection. Discounts offered.

Great place to go when you want to look at furniture and be greeted politely but not pestered or followed around until you leave or buy something.

I went in this store on March 2, 2019 looking for just a chair and ottoman. The salesman was great and helped me. He told me that it would be 14-28 days before it came in but I could call back and check on a more accurate date. Yesterday was the 25 day so I called the store to see if they could give me an arrival period. I was transferred to a rude lady that told me they would call me when my recliner arrived, I do not need to call them. You would think 25 days into this order they would have details.

I was in your stat shopping and met Carson or Bill as he was prefered.. Had a great time looking , he was very knowledgeable and curious. Please continue to have people like him in your stores and you'll make customers for life.

Had a great Experience today with Lance. Very friendly, easy going and most of all, listened to what my wife & I wanted. Stoppebbd at Ashley to look and to price a bed/mattresses. Lance was patient, Informative, knowledgeable. We ended up purchasing a king mattress, motion frame w massage & a Hdbd. Can't wait for it to arrive. Ty

What a pleasure working with Bill to find the right sleep system for us. He was so knowledgeable, friendly, and helpful. He spent a lot of time with us discussing different options until we decided on the perfect set. Thanks Bill!

Website is super misleading as to what price point youll find on the sales floor and the sales people hover.we couldnt get out of there fast enough

My girlfriend and I purchased a living room set, bedroom set and kitchen table and chairs. We were helped by Tanya who did not pressure and was genuine and so nice. Tanya provided my girlfriend and I with all the information we needed and was outstanding helping us select a new mattress as well. Tanya’s service was top notch and if we ever do more shopping we’ll be sure to ask for Tanya. Thank you Tanya for making a fun, relaxing afternoon of furniture shopping.

Thank you Andrew and the young lady at the service counter for all the extra time you took with us. We went in just looking around and came out with a brand new livingroom. Wow! Alot of back and forth nd many decisions to be made. Thank you for your patience and input.

Ryan was great. He didn't hover, gave us space to decide, but was close by to answer any questions, always very respectful and professional. He went above and beyond helping us find what we were looking for...even to the point of having the perfect set brought in from the warehouse and set up in the showroom. The only negative is the delivery. We were told 2-4 weeks, which would have been about March 27th, but when I called to schedule, I was told that because some of the material is out of stock, delivery will not be until April 23rd. That makes it close to two months to receive our furniture, not 2-4 weeks.

Horrible customer service. Rep left us to argue with another couple several feet away. Needless to say we walked out and will not be returning. The store itself seemed outdated and the furniture we looked at appeared very cheaply made and not durable.

Ryan was great. I just ordered a dining table , chairs and bench yesterday after a couple trips in trying to decide on the purchase. He was helpful, friendly but let me have my space while shopping. No pressure which was great. All sales staff very nice to encounter. Excited to get our items

Awesome place, and awesome associates. Alena was extremely helpful, super friendly and energetic, and very relatable to the customers .

Tanya has been amazing through the entire process! She was able to put together a magazine worthy look for a great price and quality pieces! She has an amazing eye for home decor! I can’t wait to work with her again!

Great Service and I got a amazing deal on furniture!!

Shopping experience was very good. Went in looking for new mattress and was helped by Andrew. He gave us a great experience by providing us with information about our intended purchase and explained other options without trying to upsell us to a more expensive one. Delivery on the other hand...disappointing already. We were told to call today to schedule our "free delivery and old mattress removal". We called and were informed that they only deliver to my area on Saturdays.The only available appointment happened to be this Saturday, which I am unavailable for. Was told the next available delivery date is not until sometime in April. So now my "free" delivery has now turned into I have to pay to dispose of my old mattress, take time to go pick it up myself and install it myself. So my overall review - sales= thumbs up, delivery= big thumbs down, hence the 3 star review.

Ryan was very professional and informative. Allowing us private time to wander and discuss our options. He walked us through the purchase process. It was so easy. Thank you Ryan.

Ryan was very helpful , he made sure we got what we wanted . He made my fiancé and I feel comfortable and not overwhelmed. He made sure we were happy at the end of the experience. He was very generous!!! I will definitely be recommending him and Ashley’s to everyone I know !

5 stars is for my salesperson, Ryan. I went to Ashley in Horseheads on a whim and ended up purchasing the Porter bedroom set at a fair price. Ryan was super friendly and very knowledgable. My experience in that store and with that salesperson was excellent. I am however, very disappointed that my new bedroom set will not be delivered until March 29th which will be over a month from my purchase date of February 25th. This month long delivery process will make me leary of any future purchases from Ashley, no matter how good the price and staff are.

Excellent customer service. Will work with you until you are completely satisfied with your purchase and price. I had the opportunity to work with Eric and he was awesome!! Highly recommend!!!

We had an amazing experience. Ona was amazingly helpful and knowledgeable! We will definitely be coming back!!

Lydia from the Horsheads store was very knowledgeable and professional today. She was very thorough and helped us find the perfect living room set. We’re looking forward to our new living room set coming in a few weeks.

I was very happy with my purchase. Tanya was great and helped me find what I liked and was in my interest financially.

I visit and make purchases at this Ashley Homestore often... The entire staff here is welcoming and very helpful. Patrick Larrabee Home Furnishing Consultant has gone above and beyond to answer questions and makes checking out seamless... Revisited on 02/18/2019 was impressed to see the District Manager greeting customers at the front door and thanking them as they exited. Really shows how important customer service is at Ashley Homestore !!! Patrick again made the purchase seamless and the checkout staff is always smiling and helpful. You can literally go from there showroom to your living and dining room.... All the pieces you need are there, just follow their designers ideas.. IT"S THAT SIMPLE !

This was our first purchase at Ashley and it won't be our last. Lori C. was a great help. She was very knowledgeable and friendly and helped us find what we were looking for.

Excellent service. Eric and Bill were super helpful. We really appreciated their kindness and patience with us as we tried to decide what was best for us. Looking forward to going back for future needs.

We just got a new living room set with Bill's help. Nicely laid out store with a huge selection. Bull greeted us with a big smile, gave us the info we needed and let us take our time and come back when we found our fav. Attentive but not pushy, great experience.

I've shopped here three times in the last few months and worked with Mickenzie every time. It's been one of my greatest shopping experiences. Every time I've shopped here, I've also had both of my children with me. Mickenzie is always very relaxed and not pushy in any way. I prefer not having someone hover over me while I look around. What would have been stressful experiences, was eased by working with him. Mickenzie was also very informative in helping us make the best choice for exactly what we were looking for. I highly recommend Mickenzie for anyone thinking about shopping here! The play space available for small children was a huge bonus. Also, the two gentleman that delivered my furniture arrived when they were scheduled to and were very respectful.

The atmospher was great and the sales person, Ona was knowledgeable and tentative to myself and husband,!!! We felt very comfortable while there and no one pressured us into buying anything even though we did! I would definitely go back there again! Thank you to all the staff there!

This was our second visit to this store.The sale person Ona was very professional she was there very step of the way in ya choosing our lovely beautiful dining set. Ona went above and beyond giving us our space when we needed it we were not rushed she answered all our questions she even went out of her way to help us in in trying to get some counter stools taking the time to phone around to check if other stores had the item we were looking for. She explain everything in the most detailed ways for us to understand she did not rush us we were given enough time to make a decision. She even went out of her way to give us her number to contact her if we were in anyway doubtful or had any questions or concerns. When we had problems with the delivery or schedule specialists she was able to make amends. Ona is a true sales woman she made the experience most enjoyable with a human touch. Someone who knows her job

So we decided last minute to check out bedding here. Mickenzie started helping us about half an hour before the store closed with our purchase of a bed and 2 night stands. Then we decided to also get a mattress. Mickenzie stayed an hour past close to help us from start to finish! Plus his product knowledge was incredible. There wasn't one question we asked that he couldn't answer but he rarely left us with questions after his amazingly detailed breakdown of the items we were looking at. He is the ideal salesman. Confident, enthusiastic, and won't pressure you. We will definitely recommend this store and more specifically Mickenzie to everyone we know. Thank you for such a wonderful shopping experience!

Prices are a bit high.

My husband had hip surgery two days ago and he needed a new recliner so I stopped by Ashley and was greeted by a wonderful young man Ryan and he was amazing helping me find a chair for my husband. Ryan found a chair they had in the store and they delivered to my house within a half hour so my husband would be more comfortable. Thank you so much Ryan for going about helping us out. He is sleeping like a baby in his new chair.

I went to the Horseheads Ashley Home Store. I had searched online for the loveseat I wanted. Bill Carson showed me several loveseats, not exactly what I had previosly found but a similar style. I found a perfect color and was very pleased with the individual attention shown. Thanks, Ashley!!

Stopped in here for the first time on Saturday. We had a really good experience and ended up purchasing a whole new bedroom suite! Our salesmen, Bill Carson, was great and very helpful. I’m glad we found a store as the prices for shipping online were ridiculous. Very excited to receive our bedroom suite and have them set everything up for us.

I've been enjoying my leather recliner from Ashley for the past five weeks. I've gotten so comfortable I neglected to write to say what a good experience I had from start to finish. Ona went out of her way to help me understand the differences among the various chairs I looked at. She was relaxed and friendly and encouraged me to take my time--no pressure. Payment and delivery were easy to arrange. My recliner arrived in the time frame promised and the deliverymen took care as they carried it up my stairs. I will go to Ashley again for value and selection.

Just purchased a lovely entertainment center from Tanya at Ashley Furniture. She went above and beyond helping me choose lamps, an end table and vases and accessories as well. Probably the very best customer service I have ever encountered anywhere.

Talk about a great furniture shopping experience! We walked in & Ryan introduced himself. We told him what we were looking for & he lead us right to that section. He let us shop & ask questions when we had them. He definitely didn’t hover over us & make us feel pressured at all about making a decision that day. We did purchase & we couldn’t be more excited about our delivery! Thank you, Ryan, for making our Ashley shopping experience a positive one!

Very good experience shopping with them. Very very helpful and Ona our sales consultant was thorough and explained everything we needed to know. Highly recommend shopping there. We definitely will go back in the future.

Ona was a very knowable sales lady. Very friendly and willing to help. I am sure we will do business there again.