Ashley Store Horseheads, NY

Joe greeted me as I walked in the door and helped me the entire time. He was very knowledgeable of everything that might work for my space and very patient. I also ended up getting a mattress and he was extremely knowledgeable of how a mattress should feel how the mattresses are made and just from talking to me learned what would probably work best for me

Great Experience with Mickenzie today at Ashley Furniture today!

My father and I purchased the Acklen Place chaise, armless chair, chaise in pewter for our living room on Tuesday. We went back today to add 2 consoles with storage also in pewter with hopes of getting everything delivered on the same day. Josiah was very helpful in setting this up for us and he listened and answered all of our questions and even was patient when we were deciding and trying to figure out what would work best for us and pricing. Thank you so much, we will be back for any furniture we need in the future ❤️

I absolutely love Josiah... He is the ONLY guy I will ever deal with at Ashley!

Joe was great! Happy with purchase

David Jackson and Joe were very helpful and courteous, it was a pleasure doing business with them. The quality of the furniture has gotten a lot better in the last 10 years sence my last purchase. Also David gave me a great price and beat the competitors quality and price. Highly recommend them.

Our associate we dealt with was very helpful and very patient with us when picking out our new mattress. The whole staff was very friendly as well. Will definitely be going back in the near future when we purchase our next couch. If you have any furniture needs and want excellent help and all around a great experience I’d definitely recommend Ashley’s in Horseheads!!!!!!!

Employees were friendly, helpful and attentive but not too attentive and not pushy at all. We purchased from here instead of their competitor because of this

Great experience buying a great product. Will recommend to all I encounter.

David was extremely helpful in purchasing my first couch! I had a really positive experience and I wish I’d started my hunt here because it would have saved me a lot of time!

friendly, helpful and knowledgeable despite my return at least 3 times and not buying anything. Still may go back again and buy. reasonable prices.

I was waited on as soon as I walked in. Everyone was very friendly and knowledgeable. My salesperson ( Brandon) was very patient with as I roamed around trying to figure out what wanted. All in all I was very happy with my experience and would go back again if the opportunity comes up

Excellent customer service and friendly staff.

Seemed like a rookie salesman.Eager to make a sale,seemed unsure of how to proceed with paperwork. BUT...Overall a nice boy.

I walked in and was greeted immediately with a hello can we help you, I responded just looking. They just let me do thing, until I needed some assistance and then he was there immediately. Walked me through everything with a smile on his face, no pushing just helping. I could not of had a better experience. Thank you Mckenzie

Excellent customer service buying sectional mod max sofa! Highly recommend

David at Ashley Furniture in Horseheads was kind, helpful, and talked through all the steps of buying our new dining table and chairs with us. We felt comfortable making a big purchase through him and the Ashley Furniture store. The layout was organized and had a wide range of selection for home furnishing needs!

Nice deal and service

Salesman was great. Very knowledgeable. Would recommend anytime. Josiah was the best!!

Josiah was AMAZING!! Helped us with everything we needed! 10/10 recommend having him help you!!

Mickenzie was super helpful with assisting my wife and I while purchasing a new mattress. Letting us try out different styles until we found the right fit for us.

Salesman did a great job.

The furniture selection was vast and affordable. The store associates were very helpful and made the checkout process very smooth and easy. The loaders were also very friendly and helpful. I would recommend Ashley to anyone looking for furniture / home goods!

Personnel was very friendly and helpful. Nice selections of items.

Dave was amazing to deal with, answering all our questions patiently, offering expert advice, and always conducting himself in a very professional manner.

My wife and I looked at other stores for our furniture and decided to go to Ashley. Whitney greeted us as we were looking around and guided us to what we were looking for. She was very helpful and professional. No high pressure sales. She gave us time to browse and was there to answer any questions we had. When we made our decision she helped us with all of the details. We made our decision to not go anywhere else and made our purchase there. We are very happy with the service Whitney gave us and will definitely shop Ashley again and will definitely ask for Whitney. Great place, great inventory, and most of all, GREAT service from Whitney! We would highly recommend both Ashley and Whitney for your furniture needs! Thank you Whitney!

Very helpful

Josiah was extremely friendly and helpful. He helped us find exactly what we needed. We were very pleased with our visit.

Very happy with my visit today! Dave was very helpful and knowledgeable!

David, Ashley representative, provided us with excellent service!

Came in with a last minute furniture purchase as my family just moved to town. Josiah was a great help and took his time to help us with our needs despite the store closing within 30 minutes. Josiah was able to stay longer and most importantly patiently. Great personality, great salesmen and most importantly a great experience.

Everyone there was very helpful. I enjoyed my experience thank you so much.

Great people to buy from

Joe S was great. We came into look and he was very helpful and patient. He made our experience very relaxing and enjoyable.

Eric and the whole crew at Ashley furniture are the best. They provide great services and keep all their promises. I highly recommend shopping there.

Great experience buying living room furniture! Joe S. is fantastic to work with -- he remembered us from last time and again did an amazing job helping us find exactly what we needed. Will be returning in the future!

Our experience was with Kaityn. Absolutely phenomenal! She explained what the process to finding the best bed would be. Found the perfect mattress for us, got us the financing we could afford, and made it so entertaining. She has a certain spunk that we absolutely loved. We will definitely look for her at our next adventure with Ashley Furniture.

Came in to get a new mattress. David showed me all my options and helped me find the perfect mattress in my price range. Great Customer Service

The salesperson was very helpful and helped up get exactly what we needed.

Fast, friendly and easy. Mickenzie took my sofa order over the phone and had me on my way in just a few minutes.

Had a great experience with Kaitlyn when buying our dining room set. She helped us to get the best price and good delivery date. We are looking forward to getting it and will go back to see her when we are ready to buy more furniture.

Great staff very helpful and friendly

Called on phone and placed order. Very simple easy and competitive pricing my salesman Mr. Joseph was fantastic and very accommodating. Had a wonderful experience.

David was patient and answered all our questions. Service was quick and easy.

I was assisted by Josiah. He was extremely patient and helpful with my furniture experience. He took the time to explain all my options and the advantage of each one. I’ve never been more confident that I’ll be happy with my purchases. The options I got on the bed frame will not only make me more comfortable but will also be healthier for my medical conditions. There is no doubt in my mind that I will be a committed Ashley customer from now on. I’ve never been treated more politely and been educated so thoroughly by a sales agent before. I will definitely be looking for Josiah whenever I need furniture.

Whitney Harmon was a very attentive and awesome! I would recommend her to anyone.

Great customer service, excellent products, great selection. Always kind, helpful & great inventory.

Great staff. Very helpful about explaining pricing and service.

Kaitlyn was wonderful, Great with showing us the perfect bedroom set that suits our needs. I had just one Negative It was about the wait time on Furniture. We have to wait over a month to get the new furniture. But overall the service was delightful

Excellent service!!! I absolutely love my new table and the price, I couldn’t say no it was that good!

Great! Was quick & easy, they didn't pressure the extra warranty & that was a relief. Josiah was very helpful, informative, quick, & handsome 😉 looking forward to my next purchase here!

Salesman Joe was knowledgeable, polite, and not pushy which is what I like.He knew all aspects about all the furniture in the store.

David was very helpful and had no problem when I changed my mind about what type of couch I wanted. Overall good experience.

Informative, friendly and easy to do business with

Ashley Home Store is a wonderful place to shop for furniture. Josiah was so very helpful, and their customer service is top-notch. I will definitely be back the next time I am furniture shopping. :) Thank you!

Great people to work with.

Josiah was an excellent salesperson who made our experience fun and enjoyable. Would highly recommend Ashley and Josiah for your next furniture purchase.

Fast,deficient and friendly service. Would recommend

Thank you so much for going above and beyond with purchase of a new bed for my aunt. It made a stressful move much easier on her and her family and we appreciate all that your store and warehouse did for us.

Josiah went above & beyond to assist me with an order over the phone. He was professional & accommodating. Thank you

David was great to work with and helped me find exactly what I was looking for.

We enjoyed our visit at the store. David was the nicest salesman I ever had. He explained everything to us and helped pick out a nice bed for us. He is a very good person

What an AWESOME team and such a great experience. Spending your money isn’t so depressing when you love the people yuppie giving it to!! And even walked away with free gifts!!!!! Was nothing but laughter and smiles today. NO REGRETS!!!!

Great knowledgeable employees . Will always shop Ashley’s first!

Josiah did a wonderful job of helping me find the correct size mattress and introduced me to these incredibly plush sheets that I love. The scheduling and delivery were also flawless. Loved it.

Great customer service! Ask for David, he will make it happen for you. I'm definitely going to shop here many more times! Thanks David!

Joseph greeted me with respect and courtesy as soon as I walked in the door. After explaining what I was looking for, he showed me many pieces that fit my description. He was patient, knowledgeable and very easy to work with. He also was very understanding of the situation and waited a day for my significant other to give the ok on what would be comfortable for him. Ashley Furniture and Joseph got a new customer and we will be back to furnish our new home once it is complete!!!! Thank you very much!!!

David was very helpful understanding our payment options and the advantages of the choices we had.

My husband and I had a wonderful experience shopping for a bed frame and mattress. Josiah Scott worked very patiently with us over a two-day period to ensure our new bed met all of our needs. I needed a frame that was 9 inches off the ground to fit shoe totes and in a cherry color, while my husband wanted good value and a medium-to-firm mattress. Josiah never pushed us to buy the most expensive products but instead gave us plenty of style and price options—and even found our frame on clearance! We ended up choosing a bed platform instead of a traditional frame, which I had never even considered until Josiah showed me how well it met my storage needs. We took our time looking at mattresses because my husband and I have different sleep preferences, and the following day we decided to try the 90-day trial on a Purple mattress. I love that we can try it before committing. Our experience with Josiah at Ashley Furniture was so positive that we plan to return for a couch this winter!

Excellent service and attention to detail

Joe deserves 10 stars and not 5. He was the sweetest ever. Helped my nana try two different lift chairs. He also let her hold on to his arm when she was out of breath. I will be working with Joe from now on.

It was a very positive experience. And I will return for any future purchases. Joe Skeete was wonderful to work with. Todd

Had such a great experience purchasing a couch today! The floor associates were super helpful and friendly, and shout out to Joe for the great service and helping us to get the best deal!

Joe S is an exceptional sales professional. He is extremely knowledgeable and helpful. The entire staff at the store is very helpful and friendly.

Salesman Mckenzie was a major help with our purchases when we visited the store in Horsheads. He took the time to show my wife and I the many different products and was very insightful. He ultimately help decide what was best for use and bought the products that we wanted. I would definitely go there again and buy from him in the future.

Mickenzie was extremely helpful , he took a lot of time with us explaining the foundation of the sectional and the durability Of the cushions. He gave us plenty of time to make our decision without pressuring us and helped us put the order through after we made our decision through texting . We were very impressed !

Sales rep was very knowledgeable. Did not push for a sale. Pleasant place.to deal with.

Purchased a new mattress. Worked with Joe Skeete who did a great job of explaining all the numerous types, brands, and price ranges available. He helped us narrow our options based on what we felt was best for us and no pressure to buy more of or something we did not want. Great experience and would recommend working with Joe when at Ashley's.

Joseph took the time to show me a variety of couch options, he listened to what I wanted and priced everything out for me. I will return to Joseph in the future for furniture needs. Thank you, Joseph!

We worked with Kaitlyn, it was like hanging out with a friend! She was not pushy (we left another place because of that). She asked us what we were looking for and what were looking to spend! Then she did the unheard of she took us to the clearance section!!!! We found EXACTLY what we had picked out on the showroom floor for the mattress and upgraded the base for the same price! We will DEFINITELY be going back to see her again! She understands the struggle of money in today’s economy. I think I found a new friend too! Thank you so much Kaitlyn! DON’T EVER CHANGE THE WAY YOU SPARKLE OR DO BUSINESS AS YOU ARE AMAZING! 👏

I had great experience with Josiah pleasure of his help the only complaint I have is u have to pay for delivery charge things u purchase

All was as expected.

Josiah was very professional and extremely helpful during our visit. Josiah made our purchase a pleasant experience!

David heard me when I explained my needs and limitations. He was pleasant, helpful and definitely knows his product . Explained everything with knowledge and plain speaking. Will definitely come back again.

Mickenzie Is extremely helpful and kind. Will definitely be back again because of his customer service!

Price was good, no pressure. They even matched a lower price we received.

Josiah provided outstanding customer service! He is extremely knowledgeable, personable, & patient. He expertly listened to our wants, discerned which mattresses fit our criteria, & made the experience fun! He also thoroughly explained the warranty, helped us with financing, & scheduled delivery. I highly recommend Josiah & Ashley!

I had the best experience @ ashley with Joe . He, was pleasant, courteous , patience and very knowledgeable he explained and demonstrated everything we were Interested in. Thank you Joe for your time. 🌟 🌟 ⭐️ 🌠 💫

The first furniture shopping without a pushy salesperson. Joe was great ,I would definitely shop there again because of him

My experience was great! The people there are very helpful and generous!

Great service..great selection. Great prices. No high pressure but very knowledgeable. Joe Skeete was awesome sales rep!

Excellent service. Josiah was so helpful. He went out of his way to find what I was looking for

Ashley was great! I found exactly what I was looking for. The service was excellent.

Josiah was the greatest salesperson I’ve come across in quite awhile. He was patient with my wife’s never-ending questions and took time showing us everything we wanted to see. He explained things thoroughly and had a very pleasant and courteous demeanor. He went the extra mile.

Josiah provides exceptional customer service. He is knowledgeable and eager to do whatever he can for customers. Thank you for all of your help. Highly recommend!

This store always has everything we're looking for & the staff is the best. Seek out Josiah - he was so great to work with & he will take care of you! Satisfied customers - will return. 👍🏻

Over the years I have bought several pieces of furniture from the store in Horseheads , New York. I love the huge selection they offer and every piece has been made out of good quality wood and fabric. Every employee I have dealt with over the years has been fantastic, they give you your space but are close by with any answers to your questions. I have never felt pushed into a sale or rushed to make a decision which goes a long way in my book. The only reason why I'm giving it 4 stars instead of 5 is because I find the lighting in there is too dark and often times colors will change when you hit the daylight. They do carry tablets so they can bring up an item to show you a more accurate description should you struggle in this area as I do. Overall this store in particular has never let me down.

I had the best experience. My salesman Joe was very knowledgeable. Not pushy at all. Which impressed me. And he would also make a great interior decorator! He was matching pillows to make the perfect splash of color. The purchase from beginning to end was quick and quite easy. Thank you Joe and Ashley!

We had a great salesman, Joseph Skeete. He was very aware of our needs and made it a great experience. Thank you Joseph

Josiah is a fantastic salesman!! He is very friendly, caring and very knowledgeable about the mattress. He definitely loves his job and helping the costomer he is selling to get exactly what they need. He definitely is a 5 star salesman!!

Amazing products Highly recommend

Very welcoming. All the staff was friendly and very helpful. I highly recommend.

Mickenzie was a knowledgeable and very friendly salesman. I would send my friends and family to him for their next purchase of furniture.

So easy to deal with! No pressure salespeople!!! Highly recommend Ashley Furniture in Horseheads!!

David was a pleasure to do business with. Not pushy and very pleasant

We recently purchased a new mattress here. It was a very quick and efficient process. The salesman we were working, Lance, listened to what we wanted/needed and advised what he thought was best. We have slept on our new mattress for a week, Beauty Rest Black Hybrid 2, and are getting much better sleep! Thanks to Ashley Furniture & Lance, we'll be back!

Very polite and helpful!!

Josiah is a great salesman. Appreciate his patience waiting for us to pull the trigger. Would recommend shopping at Ashley.

Great place great customer service!

Been waiting on Warranty and parts for a very expensive electric recliner since October. Called several times and get the same story. Parts are on back order should be shipped by the end of the month. I am a cancer survivor that is disabled and need this chair to function. Customer service lacks a little to be desired. Strongly recommend you go elsewhere.

Great deals and selection.

Very nice associates. The manager saw me waiting a long time to check out and gave me an extra discount. Very thoughtful. I will definitely return again

Great staff and great dealing with me and my kiddos while finding the perfect furniture for our family!!🙂

Josiah was a very pleasant young man to work with. He showed us different types of furniture that we were looking for. We ended up deciding what we wanted and he was very decent at seeing that we were taken care of and answered any questions we had. He’s a keeper

Joe the salesman helped us find 2 beautiful pieces for our home. Joe was very professional and knowledgeable with all our needs the experience was great. We will be back in the future

David was very helpful and personable. Spent the extra time looking back through my account, matching my new furniture pieces to those I had purchased over a year ago. Have shopped here multiple times now due to the customer support and ease of access to nice affordable furniture items.

Josiah Scott made my purchasing experience delightful. He was knowledgeable about the store merchandise. His professionalism and courtesy made it a problem free experience.

Very great experience great service and very friendly

Went there to buy a mattress and was immediately greeted by Joe. He was very friendly and helped me with finding a mattress that suits me. Joe seemed knowledgeable in the merchandise and overall was great to work with. 4 star because delivery was a little backed up, time it took to checkout, and price. Overall I'd still recommend 👌

✝️This is not our first purchase from the Ashley Store.....our new table and chairs will be a splendid addition to our loveseat and 2 matching swivel recliners....David was extremely friendly, helpful and honest and responded to the many questions we asked by text quickly....excited to get our new purchase soon...thanks again David🕊

Very easy and provided support as needed.

Lance was a great help picking out the perfect mattress. He made the process completly painless and provided the info we asked for.

Lance made the whole mattress shopping experience great! He was easy to talk to, knowledgeable and best of all not pushy. If we're ever in the market for more furniture we will definitely seek him out again!

David our sales rep was very professional and easy to work with. He took the time to explain everything to us. Highly recommend David for his knowledge.

The customer service was excellent, everything was explained clearly, no pressure, pleasant experience. Nice selection of products to choose from with good prices.

Josiah was great helping my wife and I decide on a living room suit and made purchase a breeze

Joe.was very helpful. Got financed, he explained it so we could understand.

I went to the store knowing what I wanted. The salesman was able to give me a good deal and I felt good about it all. The furniture is very comfortable and was a good price. I am a bit disappointed that I was told I would receive a bit of a refund becuase I had purchased so much but it has been two months and I have not received said refund.

Friendly staff, hassle-free transaction!

David was extremely helpful and assisted me in finding a perfect headboard.

David was very helpful selecting a recliner that met our needs.

Josiah was a wonderful and very helpful associate that worked with us. My husband and I are very happy we stopped in today.

Joe and Lance took great care of us. Patient while the wife and I went back and forth as to what we could agree on. The wife won. Highly recommend.

The salesman David welcomed us into the store. We were looking for recliners he directed us to where they were. He came back in a bit to check on us, answered our questions. He was not pushy or checking on us every three minutes he allowed us to look and try them out by ourselves. When we were ready to buy we found him. He was very knowledgeable and made our purchase pleasant.

I had excellent customer service from MacKenzie when I walked in to Ashley to look at recliners. I just went in "to look" and saw several chairs I liked and 2 were real candidates for purchase. MacKenzie answered questions about the chairs but did not push me to make a decision. He answered all my questions about the chairs and once I decided one chair over the other I felt confident I'd made a good decision. Mickenzie made the purchase process simple and clear. I left without thinking,"I should have asked this or that", he was easy to talk to and I felt like coming in "just to look" was the right thing to do.

Joe Skeete went above and beyond to help us find the perfect couch for our home. We would recommend him to everyone! He was attentive, personable, and his professionalism shines throughout our entire shopping experience

Big shout out to Lance Christman for helping me furnish m6 new apartment!

Mickenzie was very helpful but not pushy!

Very happy with my experiences with Ashley & their employees. I went multiple times to look at furniture, and everyone is always so friendly and helpful. Mickenzie was a pleasure to work with! Can’t wait to get our new sectional delivered!

Nice place to look at furniture. The customer service was great.

Salesperson was knowledgeable. Selections were great.

The sales person Mickenzi was amazing and helpful. The variety to look at the furniture was Amazing and

Very helpful terms of sale where awesome I have done business with them before and will do it again

Lance Christman met us at the door and walked us through the entire process of purchasing a new mattress. He knew his product and was extremely helpful during the process. We would request him again and he's an asset to the Horseheads Ashley Furniture store.

Joseph was so helpful. He taught us so much without making us feel like we had to purchase anything at all. At 44 years old I never knew I was sleeping on my pillow wrong. He was so kind and understanding and very patient. He explains himself so clearly and answered all of my questions so I left with no doubt or anxiety. I look forward to working with him again soon.

It was a pleasure to work with Joe. He was helpful, patient and incredibly knowledgeable.

Very nice customer service. I hope the deal we got was a good one.

Super friendly and helpful from the moment you step foot in the store. They do everything they can to make sure you have a stress free shopping experience and get the best buy besides!! This was my first trip ever to this store but it absolutely was not my last!

Kaitlyn was great. She helped me find what I needed after what I thought I wanted did not pan out. She was quite patient with me and checked in occasionally while searching the store on my own.

Joe took the time to listen to what I was looking for and made sure I got what I needed without spending more than I had to. In a business where the amount of sales is important, I think that says a lot about his character.

Mickenzie was amazing and very helpful. He gave us time to look at the recliners and matched the price that was advertised online. Then we headed over to the bedding to test beds out. My son and I had visited the store 2 weeks prior and Mickenzie helped that day as well. My husband needed to test beds out as his physical needs were why we were shopping in the first place. Mickenzie had my husband try the beds that he had recommended during the initial trip to Ashley and we settled on a bed that was right for both of us. Not once did Mickenzie try to sell us an products that we weren't looking to buy. I would definitely recommend Ashley and I would buy again in the future if need be. Fantastic experience both times and wonderful salesmenship!

Service was great. Staff was courteous and knowledgeable.

We went to another furniture store in Downtown Elmira and it wasn’t the best so we googled Furniture Stores and Ashley came up. I was thinking it was gonna be corporate and lack luster! This store is awesome and the selection is fantastic!! We found everything we wanted and more! The store is designed and laid out really nicely. The best part is David Jackson, he gave us the best pricing so we didn’t have to shop around plus found everything in stock and helped coordinate delivery. We will definitely recommend this store to everyone :)

Our salesman was very very polite. He was not pushy and gave us a chance to make up our minds. We found the perfect sofa!!!

Took lots of time with us. Made suggestions but not pushy.

Go see Josiah, he did a great job helping us buy our new couch! He was very friendly and informative.

Mickenzie was super helpful

Josiah was very friendly and helpful throughout the whole experience. I would highly recommend him to anyone.

and 5 star for David Jackson!

No salesman pressure, that i like !

We went looking for a small kitchen table…found the perfect table, a new sofa and coffee table. The sales staff welcomed us in, made us aware of their sales, and offered any help. Let us wander around and look without being bothersome. Checked in with us and answered our questions. Worked out a delivery date that worked. Good experience overall.

We are disappointed after buying from here, they showed something else and gave something different, after reaching out they said they can’t do anything to fix the issue which was done by their own people. First time bought something from them and I won’t recommend them again to anyone.

Josiah was super helpful in helping me find the perfect mattress!

David was fantastic to work with, involving our 3 piece Boyington sofa set. He asked all my questions and gave a detailed breakdown of the pricing. He even gave a reach out to my inquiry over Thanksgiving (wasn’t expecting for him to do that as it is day off). First thing Black Friday he provided the details. Signed and soon to be deliver on 12/14. Thanks David and Ashley Horseheads NY!

We recently purchased a sofa and Queen bed frame from Ashley’s furniture store Josiah Scott was our sales representative he asked what we were looking for and showed us furniture that matched our wants and price range. He made the purchase easy as well as went over some of the payment options. We would recommend Ashley’s furniture as well as Josiah to anyone looking for furniture upgrades.

Josiah was friendly and greeted us as soon as we came in the store. He told us where we could find what we were looking for. He let us look around without hovering over us, but checked in a few times to see if we had questions or needed information. Overall a great place to do business.

This is a review specifically for Nigel. He was great to work with!! Not pushy or obnoxious in anyway, he simply just wanted to help us find what we were looking for. He was very knowledgeable about the furniture and policies but also wasn’t afraid to ask an associate if he wasn’t sure about something to make sure he was giving us accurate information. If you are going to Ashley for furniture, ask for Nigel! You won’t be disappointed!!

Where do I even begin.. This is an extremely long saga that just keeps growing due to the extreme unprofessionalism and disrespect of this establishment and their employees. It all began with them denying my sale and refusing to let me use a card because they decided to make up a fictitious rule that you cannot use your store card for purchases under $300 which is false since I’ve made plenty in the past. They then have the nerve to act as if I am the one in the wrong and attempt to gaslight me that I am somehow being unreasonable when I said to just forget it and cancel the sale. I then complain to management and review my experience on here and continue to be told that their staff is correct and that I don’t know what I’m talking about. I’m not sure which is more unprofessional, lying to a customer whose sale you just denied for no reason or having employees gather around and stare you down while clearly talking about you. Either way, this store is guilty of doing both and I took appropriate action much to their dismay. Once the dust finally settled, I did my best to forget this place ever existed and that I’ve ever done business with them, and an employee from the store then came up to me when I was at the gym minding my own business and told me “if you have a problem with me say it to my face.” What on earth? I’m pretty sure I already expressed my disdain with his abysmal attitude and service at the store, but to bring this all a step further and attempt to begin an altercation outside of the business is next level. An employee from the gym had to separate us and nearly call the police all because he had a personal vendetta against me and was angry that I made a complaint in the past. Don’t be angry when this is all your fault, and someone speaks out against you. I should be allowed to enter public places to my leisure without dealing with the confrontation of unhinged employees at a failing store.

I worked with two men who were exceptional in greeting, finding, and informing me about what I was looking for. Very knowledgeable, professional and clear on what I purchased.

I really love the selection's this store has for different things.But what is really great is the staff Mr. Josiah Scott goes above and beyond for his customers and he always responds promptly when i have needed to contact him,EVEN AFTER NORMAL STORE HOURS,I HAD TO TEXT HIM TO ASK HIM SOMETHING ! He was upset or anything he said dont worry about it that he is here to help the customers when they Need it! Thanks again for all the patience and help!

Joe was great! Really happy with our shopping experience!

Joe S was amazing! It was an absolute pleasure to work with someone so knowledgeable. He went above and beyond to get us the best possible products for the best possible price. Thank you Joe S,, we can’t wait for our new mattress and adjustable base to be delivered!

David was great! Very knowledgeable and informative!

Kaitlyn was very helpful and pleasant to deal with.

I always fear going into these types of stores and having someone hound me while trying to look. After several minutes of browsing, I was greeted, asked what I was looking for and if she could help. After looking at a few floor pieces, I was told about the clearance section. I found what I was looking for there and she even discounted it further! I was then handed over to a gentleman who finished my sale. He was very thorough explaining the 12 month no interest program and answered any questions I had. I was very pleased with the whole experience and am not anxiously awaiting its arrival!

Josiah was so great to work with! He was knowledgeable, patient and super friendly!

David was very knowledgeable. He answered all of our questions and was very accommodating. Will definitely ask for him any time we come to Ashley.

Joe Skeete was confident in himself, his product, and his company. Perfect straight-line sale!

Good but annoyed that I went to pay and instead got redirected to a review.

My experience could not have been better at Ashley in Horseheads! David approached me while I was browsing. He was quick to assess my needs and learn about my style. He made helpful suggestions and didn't make me feel pressured to make a decision right away like I've experienced at other stores. David also allowed me to pick up right where we left off when I wasn't ready to make a decision right away. Thank you for being a pivotal part of my newest furniture purchase, David!

The salesman Josiah Scott was great , was very helpful, polite, and patient with helping find what I wanted. He showed me options, listen to what I had in mind and found one that was what I wanted.

My new married name is Samantha Space. We made a trip to Ashely this past Saturday. ,We felt welcomed as soon as we walked in the doors. The GM was very welcoming and let us know where to began our search with the furniture we were looking for. As we made our way back we were greeted by a young man by the name of David who let us know what the store had to offer as for types of furniture and labor day sales that were happening and where to look ( which was in the same direction that the GM told us about) . As my husband and I looked with our daughter, karra, David once again greeted us as. Asked up if we had any questions and to let him know when we were ready. We appreciated his loyalty to us a lot! Once we found our selection, David was there to answer more of our questions, go over prices and showed us the kiosk to move forward with a possible purchase . David was with us the whole time and showed us that he was knowledgeable, courteous and on top of making sure we felt important. We bought a reclining couch set this day and we are happy with the purchase and look forward to its delivery. If it is wasn’t for the professionalism we felt that day, we would have left. Thank you David and the GM for making our visit right from the start to the finish. Warm regards, Mr & Mrs Robert Space

Joe and Lance, gave exceptional customer service, treated us with respect, they were not pushy like some!! Very knowledgeable, polite and attentive to our needs!! Great group!! Thank You

David, was a great help in getting us the best deals and making our buying experience easy and stress free! I cannot wait for our furniture to arrive.

If you're looking to buy new furniture and you don't want a pushy salesman, Joe Skeete is your guy. He'll give you all the information you need to make a choice fir what is best for you.

We were in search of the perfect mattress for our individual needs, one side plush and soft and the other side medium. Our sales professional David was very knowledgeable With the mattresses we were looking for and got us fitted with the perfect ones that fit our needs. We are very please with David and appreciate his patience and understanding while making a very important purchase. Prices are very fair and great quality. Wonderful Staff at Ashley, very friendly and personable. We will be back in the future and Highly Recommend this Store and its Staff. A+++

Solid selection, really excellent sales assistance (great stuff Joe!) with attention to detail, humor, and empathy. Will definitely be back!

David greeted me as I walked through the door . He asked what I was interested in and pointed me in the right direction. He let me look around before coming over and I then let him know what I was looking for. He was very helpful, they did not have the one in their show room but he explained to me about the one I was interested in and we ordered one. I can’t wait to have this in my living room. He was very knowledgeable. Thank you so much David

Josiah Scott was amazing! He was informative and extremely professional. They were very bust at the store but he made us feel like we were the only people there. We will come back for our furniture needs because of the excellent customer service we received from him! That my husband sitting on our new couch!

Loving our furniture! Joe went above and beyond! He was patient and helpful and fun to work with. Thank you!

Kyra was great! hope all goes well with delivery. hate that i need to wait 1.5 but it will be worth it! Thank you Ashley furniture!

Great experience.

Had a great experience, found exactly what I was looking for and Tanya was really helpful!

Tanya helped us with our furniture choice. She was very friendly, helpful and knowledgeable of their furniture. Ashley has a very large selection of furniture and it is priced very reasonable. I would definitely recommend Ashley to everyone looking for all household furniture.

Had a great experience picking out a dresser and setting up delivery. David was great!

David did a great job answering all of our questions and working with us to find the perfect mattress and bed set.

Very considerate and patient. Helpful and friendly staff 😁 one of my best experiences shopping for furniture

After putting miles on the car in search of the perfect bookcase/shelving unit we came across this store and found the perfect item. Needed it before we left town which was our issue everywhere- they let us take it off the floor to solve the problem.

You guys are AWESOME 🤩

After searching for the perfect furniture for my apartment for weeks, I was delighted to not only find some of the most beautiful pieces of furniture of all Upstate NY but to have also had the pleasure of working with Josiah Scott. I came to Ashley Furniture prepared to work with a sales rep and Josiah was everything but that. He was polite, genuine, and very respectful. He had an answer to every question and took his time to make sure he understood exactly what I was, or wasn’t, looking for. I was able to almost completely furnish my apartment within a few hours thanks to his help. I would highly recommend seeking him out as a representative to work with or at the very least for a chance to talk with him!

Josiah was amazing and so helpful!

Kyra was just wonderful.i hope you keep her she is so good to customers.i enjoyed walking through and checking out the fabulous deals

I wanted to give a shout out to Ashley staff, David Jackson and Tanya Bell for providing exceptional customer service as we shopped for a new living room set. They were both available when we needed them and did not hover while we looked around. While we found furniture we loved at Ashley, we chose to check out another national retail furniture store to see what they had for options before we made our final decision. Upon arriving to the other furniture store, we were immediately pounced on and constantly interrupted while we shopped. The experience was quite unpleasant and annoying. We immediately returned to Ashley and purchased our beautiful living room set. Thank you for giving us the space and time to find the right furniture for our family as well as answering our many questions. We will definitely be back to buy more!! Thank you!

Josiah Scott is the difference between a good and a great experience.He is extremely easy to talk to and is helpful but not pushy and helped find us the perfect coffee table to go with our new couch. I feel confident he got us the best deal possible-I would recommend him to anyone going to Ashley Furniture.

Thank you David with your help.

Scam. 72 months 0% financing until you actually go there and find out it’s false advertising.

This is my second purchase with Ashley Elmira - from entering the store to receiving delivery the service is great and the people are friendly. It's a pleasure to shop here!

Joe did a great job with helping us select our furniture set. He was very patient friendly and personable and has a vast knowledge of all the products he sells. I would definitely recommend Joe to anybody looking for any furniture.

Ashley Furniture has the best furniture for the best price in the area the sales associates are great and very helpful especially the associate I had KYRA. Thanks again for all your help KYRA.

Tanya was very helpful! Thank you!

Joe was a great guy to work with.

Joe was a great help!

Tanya Bell gave excellent customer service while I was in the process of looking for and purchasing my new sofa and love seat!

I wasn't sure exactly what I was looking for when I went in to look. David was very helpful. He answered my many questions. I would absolutely recommend David & Ashley Homestore!

Lance was our salesman and did an excellent job helping us and finding the item’s we wanted!

Good, really nice.

In-storec Customer Service was very good. Josiah was knowledgeable and polite. Ashley gave us a great deal, delivery was great, took 10 minutes. We love our new BeautyRest mattress.

Very pleasant; courteous staff. Purchase was quickly handled.

Kyra was very helpful. After going to a Number of stores this sofa was the best Price and quality

This location was great and David was super helpful!

David was excellent salesperson and had great service from Ashley and would recommend to anyone looking for furniture in Elmira New York

David in sales was really good our financing didn't go through even my husband a disabled vet and has steady income.

Had a great experience at the store, our salesman, Joe was excellent. He was very helpful and answered all of our questions.

Excellent Customer Service ..Joe Skeete Was very helpful in helping us find a nice sleeper sofa . Very Satisfied will recommend Ashley Furniture for the best experience!!

Enjoyed our shopping at Ashleys , No one is pushy or following you around all the time. Got to take the time we needed and got the help we needed when needed. Thank you.

Great experience with buying a mattress and recliner sofa with David. Would go back again. Very friendly staff and great selection. A+++ service

Tonya was great ! Knowledgeable and very helpful !

Salesman Lance was great. He explained where all the couches were . I took my time looking around. He let me look with no pressure, thank you! I bought a couch with ottoman.

David was exceptionally helpful while simultaneously giving us space and time to look on our own. He explained all of our furniture interests thoroughly and took his time to make sure we found the right piece of furniture for our home. Not only was he helpful, he was very friendly!

Chose my livingroom set and new rug today for delivery in just a few weeks! The sales lady, Kyra, was great and helped me immensely to save quite a bit of $$$. Can't wait to see the new pieces in my home!

My Salesperson Kyra was very kind and professional, helped me find something I liked and went the extra mile to help me take measurements of the couch I wanted. Also answered any questions I had and made the process quick and easy.

We had a very good experience with buying our sectional from David at this location. We told him our price and he showed us what was in our price range. David never tried to sell us on something we didn't want but helped us with the pros and cons between different items. We will for sure come back when we need more furniture.

Great service and help. David was very helpful and efficient. Definitely recommend.

The sales associate Joe was super friendly and helpful. It was a pleasant experience shopping at the Ashley store.

Great, patient and kind people

David was a huge help with making a decision on our couch and informed us of things we would not know about, easy to work with

Came in looking for a king sized adjustable bed. Tonya took the time to find the right mattress, pillow and base to suit our needs. Was very helpful and stayed almost an hour past closing to make sure we got what we came for. Thank you so much for your time and patience!

I’ve purchased furniture here on three separate occasions and have nothing but good things to say. The staff is always friendly and not aggressive or pushy. They deliver right on time and the delivery guys are great, too.

We visited Ashley in Horseheads looking for a loveseat and dresser. We were greeted and assisted by Joe. He was very helpful and professional and we purchased both a loveseat and dresser.

Krysta was excellent to work with. She began to know our style by asking us questions and letting us wander about the store pointing out areas that she felt would be of interest to us.

I was looking for a new mattress. Jon is very personable and easy to talk to. He showed me several different mattresses and explained the differences/ qualities of materials. We found a comfortable mattress within my budget. It'll be delivered with a few weeks!

Kyra was a great help in picking out what we needed for a love seat.

Loved doing business with Joe at Ashley furniture. He was friendly, helpful, and went over every detail with us. We can’t wait to get our new bedroom set and see how it looks.

Friendly staff, clean, and excellent selection. Our salesman, David, was thoughtful, respected our privacy, Not pushy which I Very much appreciate, and super helpful. Willing to go the extra mile. 10/10 highly recommend!

Josiah was fantastic! Answered all our questions without being overbearing or pushy! We got a great deal!!

David was very helpful and attentive! Highly recommend

Stopped in looking for apartment furniture for my daughter place. Lots of great sales to choose offering a better value for the savings ❤️ Found a great price on bedroom furniture

The staff was friendly and patient. They answered our questions. Shout out to Josiah for the great service!

Kyra was very helpful and accommodating. She helped us find exactly what we were looking for!

We were greeted at the door as we walked in by Joseph Skeete. As luck would have it there was a ViP sale going on. We told him what we were looking for and he showed us all our options. It was just the table we were looking for at a great price. It hasn’t been delivered yet but I am looking forward to the delivery. Joseph is a great sales person, he listens to what you are saying and works very hard to help you find your deal. I recommend him if you are looking for a stress free experience shopping for furniture.

So far pretty easy transaction

Friendly staff ready to help.

Josiah was extremely helpful! I appreciated his honesty while picking out furniture. I felt like he help guide me to exactly what I was looking for and not just the most expensive pieces on the floor.

We worked with Lance this week and he made the process so easy and enjoyable. He had answers to all of our many questions and was extremely patient while we made decisions. Highly recommend!

Lance , was extremely helpful , patient and very knowledgeable. He made my shopping experience pleasant .

I love the quality and price of Ashley furniture! Joe our salesman was amazing! He spent a long time with us while we made up our minds about the furniture we were purchasing. I would highly recommend him to my friends and family.

Great service. Thank you Dave for your help I appreciate you

David was a great help when I was looking for a new couch. I had a long list of wants and sat on almost every couch there. He had patience despite my indecisiveness and continued looking to find exactly what I wanted. He was also able to call the store shipping my couch in and get it sent out the next day instead of having to wait a week. He was a great help and I am so excited about my fluffy, cozy sofa with chaise that feels like a bed in the living room.

We can’t say enough about how genial and helpful the staff at Ashley in Horseheads was to us during our recent purchase of a new mattress. Joe, Lorie, Eric, and Seth all made themselves available on the phone and at the store at our convenience and guided us through several obstacles to the purchase. It’s not often that store personnel behave more like friends than like salespeople, but these four individuals did just that. It was a genuine pleasure working with them. We believe that we got a very fair deal and very personable service, would shop there again without hesitation, and would recommend these folks to family and friends. Thanks to all of them.

Joe Skeete was very helpful in helping us find the right financing deal, and referring us to someone who could haul away our old loveseat.

We worked with David Jackson. Upon entering the store until we made our purchase David was an exceptional salesman and a professional from start to finish!

David was a great help

Great people helping and not pushy or aggressive, products I like.

The ordering process was straightforward with check steps along the way. Joe, sales rep was thorough, competent and courteous. This was an order placed by phone and we used a combination of phone, text, and email to complete the transaction with verifications.

Very helpful! Ready to help me the sale when the corporate office said they canceled my online order and didn't tell me.

David helped us find exactly what we were looking for. He was friendly and knowledgeable and got us the best price.

The customer service at the store and the ordering process was easy and efficient. The salesperson David was top notch. Haven't received my product yet but excited to get it delivered!

AMAZING, FRIENDLY AND PROFESSIONAL CUSTOMER SERVICE . LANCE THANKS A LOT FOR HELP ME WAS VERY NICE VISIT ASHLEY SHOWROOM

Josiah Scott was extremely helpful and very pleasant to deal with. We appreciate all of his help and the great deal we got.

David was attentive but not overbearing. he gave us great info sn let us roam the store without hovering. i can’t wait for delivery. he an i texted an set up a day so he knew what i was interested in

Your sales personal are the greatest, Best experience in awhile for both my wife and myself

It was very e. Was greeted at the door. I was given time to look around, then came to see if we needed help. Thank you Lance

Friendly and great service. First time buying from Ashley!

We have purchased a furniture from this Ashley store. Tanya Bell, a very nice person, helped us to find what we were looking for. We really enjoyed doing business with her.

Very kind worker help us find the furniture we wanted woulf recommend

Beautiful showroom matched with incredible service. Thank you Kyra you were a pleasure to work with.

I bought a new chair, my salesman, Johnny was very polite, nice and informative. I think everyone was very nice. Good place to go.

I went to Ashley’s looking for simple twin mattress and found exactly what I was looking for. John Picarazzi was my salesman and he was super nice and helpful. If I ever need furniture in the future I will return

We had the best experience with Joe. He was so knowledgeable and really took his time with us. We ended up finding everything we needed plus some. 😁

Very smooth transaction, very nice people.

Super helpful in finding the right sectional (comfort, durability, cost, size).

Curtis, not pushy.helpful. nice. To a man my age I like that

Joe is AMAZING!!!! Definitely was awesome to work with.

Very excellent service! Got a great deal on a mattress! Employee was very friendly and so helpful!

Joe our salesman did a great. He took the time asking several questions and had us try out several beds ultimately guiding us to our bed. He was fun , friendly and knowledgeable.

Awesome experience. Best sales lady ever!!

great customer service after i had issues with online ordering from HQ.

Joe, our sales rep did a great job! Very helpful helping us weigh our options!

Just moved in the area and needed a high quality dining table. Stopped by this great location and was instantly greeted by Lance. Lance was very helpful and informative the whole time. Overall my experience was excellent.

Tanya, the associate at Horseheads location, was BEYOND amazing assisting me with my specific decorating needs.Extremely professional,personable, and VERY knowledgeable. I would highly recommend working with Tanya for ANY decorating needs.

We were treated with respect and not over bothered, our questions were answered and we bought a living room set Thanks Tom an Maggie

Joe was a great help in selecting a mattress. Helped us narrow the large selection down so it was not overwhelming.

It is always a pleasure doing business with the folks at Ashley. We love doing business with them because they stand behind what they sell.

Awesome service and helpful staff !!

The gentleman who helped us, Josiah, was wonderful. He did not approach us, which I appreciated. But as soon as we approached him he was friendly and ready to help. And help he did! I told him exactly what we were looking for and what my budget was. He found the perfect thing to fit our needs and worked with us to get it within our budget. He even looked and found out that the item was already in stock in another store and offered to have it brought to us. I'm so happy with our experience and will definitely tell others and shop at Ashley in the future!

An excellent experience with Jonnie. He helped me find just what I was looking for and gave me an excellent deal. He enjoyed my joshing, great sense of humor-I would definitely do business with Ashley again.👍😁

Our sales representative David was very helpful and knowledgeable about the items we were interested in. It was a very good shopping experience

Process was super easy and we had a great experience. David was super helpful and very easy to work with. It was great doing business with both David and Ashley furniture.

Johnny was very personable as soon as we walked in the store. He is very knowledgeable about the products, showing us a variety of pieces. Very thorough with all the prices, warranty and delivery info. Will definitely recommend to friends and family

Josiah was extremely helpful and friendly and really created a great experience for us! Plus the quality of Ashley Furniture is unmatched!

Tonya was a nice lady, very helpful. She was willing to move furniture around to make my vision come to light. I purchased a couch, coffee table, one end table, and a rug. TIP: I would look at their prices online before purchasing in THIS store. Most things are A LOT cheaper if they’re ordered online, along with the delivery fee, ($300 in store and $129 online (some locations $199)) IT IS NOT FREE like I was originally told!! AND the protection plan ($500 in store and $349 online.) I wish I knew all of this information before purchasing in store, but they did price match for me after I came back in to “complain”.

The salesperson was very helpful and knowledgeable about the furniture that we were interested in purchasing. Questions that we had were answered concisely and quickly.

Joe was very friendly and answered questions and took his time to explain

Thank you David for working hard and getting us a new matress and adjusting base

Joe was 10/10. Listened and guided us through purchasing exactly what we want and found expired warranties we never used to help even more. He’s the man!

Lance was very helpful and attentive to our wants and needs and the whole staff was very nice and informative and were willing to do anything they could to help us I was very impressed with my visit and will definitely be returning for anything other furniture I need and will definitely highly recommend them to everyone I know

Great staff, knowledgeable about products, not pushy at all.

Very nice people and furniture but definitely a little pricey but they do a great job working with you to find what you need!

Josiah provided us outstanding service. He was very helpful and extremely personable. He made our first time experience at Ashley very enjoyable.

Tanya and the staff at Ashley are the best! I always receive excellent service with the best product and prices! I highly recommend this store for your furniture and bedding needs!

Excellent customer service, very friendly.

Great customer service- Dave helped us find exactly what we needed and pricing was great. A great shopping experience from beginning to end.

I was absolutely Impressed with all the help and information and taking time with me and my family. Thank you so much to David who answered all of my questions.

We had a great experience. We were given space to browse & narrow down our options. Our sales rep was great and helped with color matching & options. She was very knowledgeable & helped get us the best deal.

Excellent customer service. Very helpful and knowledgeable.

Josiah was wonderful. He helped me to narrow down items to just what I was looking for and made sure I got just what I needed while staying in my budget!

Joe, our sales rep, was friendly, knowledgeable and professional. He was understanding in making sure we were satisfied without being pushy.

There is a huge selection of furniture to chose from - all beautiful! The people that work there - well I can not say enough amazing things about them! Johny and David - the best!!!!

David was a huge help and made my experience very smooth and painless. I have a very tight are to fit a sectional and he made it very possible for me.

Johnny was super helpful and knowledgeable. I had a great shopping experience. Will definitely be back again in the future.

We were looking for a new living room set and our friends have bought furniture here so we thought we would check it out. We were pleasantly surprised with the amount and selection of options. Luckily for us, they were having their President’s Day sale. We found a few sets we liked, but one we both agreed was “the one”. Our salesperson, David, was helpful and available when needed, but also gave us space to look around on our own. I would definitely recommend Ashley Home Furniture to anyone who is looking for any furniture or accessories!

Quick and easy purchase

We’ve purchased furniture from this Ashley store a few times and have always had a good experience. This time was no exception. The selection was great and we found a living room set we love. We worked with salesman Lance Christman, who was polite, professional, and had a good sense of humor. He was very knowledgeable about the furniture available, and was able to help us with our questions. He also helped with updating our store card account. All in all, it was a very nice experience and I’m sure we’ll shop here again.

Tanya was amazing to work with budget wise and really listened to what I was looking for & wanted.

Joe Skeete was very patient, knowledgeable, and helpful with us in selecting a sleeper sofa.

The Ashley sales rep, David treated me the way I like to shop. He greeted me at the entrance, pointed me in the direction of what furniture I was looking for, was readily available when I was ready to ask questions, answered my questions, went online to find exactly what I wanted, put a deal together, and put a 24 hour hold on what I selected. An hour or so later I called him and completed the deal on the phone. Very easy purchase with no hard sell.

The salesperson "Joe" was very helpful. He took the time to understand what we were looking for. I will be returning to this store again.

Very knowledgeable and took the time to answer our questions without feeling rushed. Great experience!!

Lance was amazing and gave me the best deal ever. The difficult task of furnishing a new home was made quick and easy. He meticulous explained financing, delivery and the warranty completely, and left me with no questions.Thanks for a great experience.

Visiting Ashley in Horseheads, NY we were greeted by Josiah Scott , a great guy to work with !!!!! He immediately asked what we were looking for.....we had a lot of questions and concerns..Josiah was patient, listened, and got to work......he is very knowledgeable and worked hard to get us what we wanted---plus a good deal....It was a pleasurable shopping experience with Josiah (and I hate shopping !!!) .... Easy to talk with, very personable.......He even charged our cell phone ! lol

We worked with Josiah. He was great! Very personable. He talked to us about what we were looking for, directed us in the right direction and then gave us space to try everything out. Josiah took care of any questions and the purchasing. Our purchase was in stock so we were able to schedule delivery at our convenience. Would definitely recommend.

Great service and staff

David was amazing and very helpful

David was friendly and informative. Gave us space too.

Joe was great, instead of just trying to get me to spend quickly he took the time to help me get everything I need for my bed

Joe was super helpful, and made great suggestions. Super happy with our purchase!😁

I called to ask some questions and David was very helpful. I went to the store the next day and he had everything ready for me to purchase what we talked about. Showed me some similar items to get the feel of it. Priced matched what I found online. Was a easy purchase. Thank you David!

Josiah was very knowledgeable and helpful when shopping for a couch. He even helped us get a great discount during the VIP event. If you’re shopping for any type of furniture, I definitely recommend him.

Very nice to work with you thanks

They were great sending me pictures and making ordering easy!

We had the pleasure of working with Josiah, and to say the least it was a stress free search for the couch we wanted and with the specific measurements and style we wanted he knew exactly how to keep the budget down. I highly recommend him for your next purchase at Ashley!

Always have great luck at Ashley’s Furniture and this recent experience purchasing a bedroom set was no different. “Tonya” was extremely helpful and all working this day were welcoming. See you for the next purchase, Ashley’s!

Of course, this is before getting the product or beginning the pay back, but the service rep, Johnny, was wonderful!!!

Excellent service, Johnny went above and beyond for us. Very professional, personable and patient! 10 stars

Joe was great! Very helpful with picking out a love seat and sofa. Awesome time there. Don’t worry Joe, Kelly took my card again!

It took me and my family 2 hours to buy all the furniture we needed, the service and quality were excellent and we will be back again

Great service. Helped us find what we were looking for at a great price.

Very good experience, Dave was very helpful in directing us to the right product .

Lance was delightful he took his tome with us and helped us select the right items for our home we will definitely benack for future purchases.

We just purchased living room furniture (chaise sofa and chair). We were impressed by the selection and price match from the internet listing. Tanya Bell was an excellent salesperson she answered all our questions and worked hard to get us an amazing deal!

Lance was a pleasure to work with. Great customer service from him and very patient!

I recently bought a table and chairs for my kitchen from Ashley Furniture. The set is quality made! Tanya was very helpful, knowledgeable, and professional. I highly recommend this business!!

Great experience today at Ashley home store. I had a very random idea to buy 2 new recliners for my sun room, did some research online and had somewhat of an idea of what I wanted when I went in. I was greeted by David, he was friendly, very helpful and had all the answers to my questions. While I had planned on visiting multiple furniture stores today, He made it easy for me to make my buying decision right then and there. Seamless, quick and easy transaction! Very much appreciated and highly recommend!

Johnny was very friendly and very knowledgeable! He was great to work with and made the process easy. Great asset to your company!

David Jackson was wonderful helping me find a rocker/recliner in my price range…he was wonderful to work with and will definitely ask for him again for any future business. Thanks David!!!

David was an amazing salesman. He showed up to help at the perfect time as we browsed. When it came time to pull the trigger on some Furniture, he made it a quick seamless procedure. Thanks David!

We have been searching for bedroom furniture for sometime now. We have finally found it at Ashley’s in Horseheads, NY. Our sales person Johnny was exceptional. He is very knowledgeable. He made himself available to us after the sale, and was very responsive. We will definitely return for our future needs.

Great products, great prices, knowledgeable & friendly salespeople. We were able to work with Johnny Picarazzi and he was fantastic!

The Salesperson, Christa, was excellent in all manners of professionalism, knowledge and helpfulness.

Very nice store, great service...

Make sure you ask for Lance. He’s incredibly helpful. Smooth transaction! Looking forward to stopping by again 💪🏽

Excellent place to buy furniture. I am sorry I didn't know about your store before, very friendly and helpful staff. Ty all

Not very helpful, wouldn’t recommend.

Our sales representative Krista P., was extremely knowledgeable and super patient. She has a great eye for decorating and pulling all of the peices of furniture together, to create an awesome look.

Everyone there was very nice and helpful! I have a small house so he showed me different options and found the perfect couch and ottoman. Can’t wait to get it this week!

David was extremely knowledgeable and helpful. He made doing business with Ashley very easy.

The sales representative was very nice informative and patient which I really appreciated since I brought my 2 year old with me .

I appreciate the patience of the staff who are occupied with so many customers. He was all over the place. Good selection of beds

Joe was great to work with finding our new furniture. Didn’t pressure us and talked to us like we were family. Loved that fact that we felt comfortable and could joke and laugh.

David was very good. Gave us many options. Very polite, very professional, very willing to help. He took a lot of time to give us exactly what we wanted.

Johnny was a pleasure to work with! He was not pushy and helped us find exactly what we wanted!

My salesperson, John, was wonderful! Helpful and no pressure!

Great experience. We found the couch and love seat set we wanted and Joe Skeete did an excellent job helping us find what we were looking for.

Very please enjoyed interaction. Felt very comfortable to talk too. Not pushy willing to listen. His personality was kind and friendly. Understand price point. Willing to think out options. Over all great experience fun and amazing attitude at all times . Thank you job well done .

Joe and David were awesome at Ashley Furniture store. Both knowledge and and did not rush me to make a decision on the cocktail table that I wanted or the recliner that my sister wanted. Showed us both many options to pick from. Prices are great as well.

Greeted by Josiah who was very helpful and informative! We really liked the couch - great price point!

Our sales Representative Johnny was great to work with. Very respectful, friendly and knowledgeable. He went above and beyond to help us get what we wanted and a great deal.

David was very helpful in our search for an accent chair. He left us alone to search out our options, and then checked in with us off and on. Answered all our size and price questions. Great experience!

Big selection. Very helpful and informative. Will go back again! Oh! And great prices!

Josiah was very helpful, laid back and easy to talk to. He was not pushy nor trying to get us to buy more than what we came for. He even helped me find my cellphone which I temporarily misplaced. Great experience and will buy again!

My partner and I walked into Ashley Homestore in desperate need of a couch and chair set. Our apartment is tiny! So we were feeling quite challenged in finding something that was versatile, comfortable, and compact. We worked with Lance Christman and I cannot recommend him enough! He listened patiently to our needs and was excellent at not making us feel any pressure. He gave us the time and space to look around on our own terms and when he saw me react to the kind of furniture I wanted he pointed us in the direction of a beautiful set that was within our budget, fit our space needs, and is very comfortable! Thank you Lance and the entire Ashley Team! I highly recommend and look forward to sharing my experience with my friends and colleagues.

We had the pleasure of purchasing a new mattress at Ashley. Joe was top notch. Super friendly, knowledgeable and time conscious. Any shopping with a 3 year old and 9 month old has potential to be a nightmare. He helped keep things rolling, and then the play house at checkout was the other MVP. Can't wait for our new bed! Thanks, Joe!!!

Love the store people were very friendly and helpful.

Lance Christman was a very pleasant and helpful Sales person.

Good experience

Lance was very helpful and the selection and prices are great! Can always depend on Ashley, would not shop for furniture any place else. A big Thank You to Lance and the Store!

Josiah helped me focus my design plans and purchase a sleigh bed & two swivel chairs! He is patient and professional and personable. He was great to work with -again -as I continue to design my chalet style home. Thanks Josiah!

awesome customer service. Great advice on pricing and delivery issues. Good price. Great experience

We were pleasantly greeted at the door and were asked what we were looking for. We were taken right to the area we needed to be and found exactly what we were looking for.

Very nice selection of home furnishings and we didn't feel rushed or hassled while making a selection. We worked with Joe, very down to earth and knowledgeable helping us with our purchase. We'll be back again.

David Jackson was awesome to work with. He was courteous and very clear with details. I would work with David anytime.

Always a great selection and amazing deals at this store. My wife and I would highly recommend Josiah if you need help picking out specific pieces of furniture. He went above and beyond keeping us in the loop with our sale while juggling multiple customers very efficiently & professionally. Thanks again Josiah!

Good deals on lamps!

Customer service was great! There is also a playhouse for the kids to play in while you shop. This makes is a lot easier to shop with kids and they aren't jumping all over the furniture.

I went to Ashley in Horseheads NY seeking a new recliner. The salesperson was a very affable young man. I told him what I wanted and what my budget was, and he proceeded to show me chairs that were over my budget, but said he could "give me a good price" on them. He then left me to wander on my own and try out some chairs. I found one I really liked (which he hadn't shown me), but with no price on it. When he came back I asked the price, and lo and behold it was within my budget. Fancy that! I liked the price and told him I wanted to buy it. They had some in stock, and I wanted to take it with me. Then came the bait and switch. "I'll have to talk to my manager..." Right. When he came back he said the price he quoted was the online price, and to honor that they have to deliver it and charge me $100 delivery fee. I called bullsh*t and said no, I want to take it with me for the price he quoted me. He had to talk to his manager again. Right. Finally came back and said I could take one with me for just $50 more that the price he quoted me originally. I know these guys are doing a job and just trying to make a buck. But geez, can you not be so sleazy about it?! Ultimately it's a good product, very well made and comfortable. And I was ok with the final price, just felt a little manipulated. But whatever. I have a nice new recliner that I like. Caveat emptor.

Johnny was great to work with. We will return

Tanya was excellent in helping us find what we needed for the price we could afford.

Great costumer service. Joe was very helpful. Can't wait to get our furniture.

Everyone is so wonderful! Always eager to help.

Talked with Josiah Scott and he was very patient with us and our 2 year old as we shopped for our couch and he was really knowledgeable and helpful

We needed to reselect furniture for our apartment that did not originally fit and Ashley was very helpful thru the entire process

Was quick and easy friendly.

Way over priced

I had a wonderful experience with Joseph Skeete as my sales associate. He was very professional and knowledgeable! I would buy furniture from Ashley again!

Very helpful staff. Worked with us in getting a good deal on a kitchen table and six chairs.

Joe was fantastic. You have a great employee. He explained and showed us how to operate the heat,vibrate lift chair. Thank you

Tanya was GREAT to work with!!!

Super helpful and accommodating as we needed an item quickly and Tanya helped us find something that fit our needs in-store at the price that their web site advertised for!

Super happy with my purchase, everything was quick and easy

Tanya was so helpful and patient with us and answered all of our questions while we lazed in bed evaluating mattresses. Everything went smoothly and she was super on top of things the whole time. She answered most of my questions before I asked them. The other employees were also friendly and engaging. This store has a massive selection of furniture and accessories at all price points and across all styles. This store is usually my first stop when I need new furniture!

Joseph was an awesome sales person and had our best interests in heart! Definitely recommend!

Omg, those guys are great!!! The purchase was quite lengthy but they explained every step of the process. I can only get a lil credit right now. I can get more when I pay it off early!! I hope delivery and set up go off w/o a hitch!

Joe was phenomenal from start to finish. He was very knowledgeable and extremely helpful in providing information which enabled us to make the right choices. Throughout the process, he consistently communicated with us. We would give him 10 stars if we could!

Very professional, helped us find the perfect table for our small dining room. Would definitely consider returning to Ashley Furniture in the future to furnish our home.

Lance was very knowledgeable about the sectional I wanted to purchase. Quick and easy purchase and only took a 2 weeks to come in.

Tanya went above and beyond! She’s great! :)

Store was very clean. They had a very large selection of furniture. After visiting many furniture stores this store was the only one that had what we were looking for and that would fit in our space. And our sales person Johnny was awesome. He was very knowledgeable and didn't pressure us at all. I will recommend this store to all my friends. Thank you Johnny for a great furniture buying experience.

I went to Ashley furniture looking for a new kitchen table and chairs and found a beautiful set that was on sale! Josiah Scott was my guy and he's awesome! Highly recommend!

David was amazing to work with and was very patient and thorough; I'd give 10 stars if I could! Definitely recommend working with him for all your furniture needs :)

Johnny was very helpful and knowledgeable about the types of mattresses in the store. He was patient and answered all of our questions. We never felt pressured to buy. Johnny made shopping for a new mattress an enjoyable experience. We will definitely be back!

We came into the location to browse and get an idea for what would work best in our space. Josiah was helpful when needed but gave us our space to where we didn’t feel any pressure to make a decision that day. With his help we were able to find the perfect set for us. He made sure we got the best possible deal and with a baby on the way and a dog friendly home made sure we knew all the benefits of the protection plan. Delivery was scheduled that day and we now have peace of mind knowing everything will be delivered and set up before our baby makes his arrival. This location had several displays as well as a kiosk to help build custom options for your space. We had a great experience and will be back!

David was great to work with. He got us exactly what we were looking for at a great price.

Very knowledgeable and helpful

Krista P. was very attentive, knowledgeable and professional. I don't normally shop at Ashley, but now I plan to make future purchases there because it was such a good experience. Thank you, Krista!

They were very helpful giving us all the details to everything we looked at. And especially so with all our questions on the bed we chose.

I was in need of a couch 🛋 and Lance helped me find the right one . There were 2 ladies also there who also helped me choose the right one . I also was able to finance it which was very helpful .

I can't say enough about Joe S., his knowledge and professionalism are unsurpassed. Thank you Joe & Ashley Furniture!!!

Very knowledgeable ànd professional. Josiah Scott is an asset for Ashley Homestore.

David was very nice and helpful.

Johnny was awesome and he is always doing the best for us Everytime . We always ask for him . Thanks Johnny.

Joe was absolutely amazing and very thorough! He made the process so fast and easy. We’ll definitely be back to Ashley’s because of Joes customer service!

My husband and I were in search of a couch and after looking elsewhere, decided to make a quick stop at Ashley in Horseheads before it closed. We arrived about 10 minutes before closing (yes, we were those people). Our sales representative, Josiah, came to our aid - guiding us to a couch that would work within our budget and fit the needs for our new home. They were wonderful and even assisted with an order change (after a change of heart on one of the pieces). Excellent service and much appreciated in a time crunch!

We had an excellent sales representative (Joe S.) that went exceedingly out of his way to address all of our concerns and needs. Ashley brand furniture was without a doubt better than most brands out there for the pricing. Joe took his time to show the combinations available that would meet our needs and provided us with the needed information re warranties etc crucial to make an informed decision. Would highly recommend anyone looking for furniture to make Ashley furniture store your 1st stop.

David was extremely helpful and explained everything to us. We got exactly what we wanted.

Found the perfect sofa sleeper within 10 minutes.

Always a pleasure doing business with this team. Their customer service and support is outstanding

Our salesman Lance was fantastic! He was super helpful in helping us to find a sectional sofa and chair that fits our room.

John was amazing. Walked in around 12:15, John greets me at the door and asked me if I had something in mind that I was interested in. I told him what I was looking for, he didn’t try steer me in a more expensive direction but took me to exactly what I had in mind. He did not hover over me. He said he would give me time to look around and he would come back and check on me. That’s exactly what John did. We talked some numbers and I was out less than an hour and bonus points for John because no one can ever remember how to spell my last name but John did. Extra bonus points for getting my furniture delivered within two weeks of purchase!!

Love love love my new furniture and rug!! ❤️. Perfect for me🥰. Thankyou to everyone who was patient with me while selecting!! Great place to shop!!!

Very good experience salesman was very helpful and knowledgeable.

Joe was phenomenal today. After visiting other stores I was quite tired and over shopping. Joe let me take my time and didn't pressure me or try to push me towards anything. He listened to what I was looking for and what my home life (kids and pets) was like and showed me multiple sets that could work for what I was telling him and ultimately led me to a set that I had my eye on online. Before I settled on what I knew I wanted, Joe made sure to show me the clearance section as well just in case. I appreciated that because it showed he wasn't interested in just trying to get the largest sale, he was genuinely interested in me getting exactly what I wanted. He scooped up a rug I was checking out in the clearance section and brought it right out to the show floor for me to put in front of the couch set I was planning on purchasing to make sure that was what I wanted. Joe went above and beyond today helping me with my purchase. We will surely be back to see Joe anytime we want some more home furnishings! Thank you Joe!

Joe Skeete was very helpful and great to work with, highly recommend.

Johnny was pleasant, thoughtful, personable and most importantly helpful during our purchase of a new dresser.

Great sales service experience for our purchase with Ashley Representative Johnny Picarazzi! Thank you!

I jave purchased before from Ashley and have had great experience with their product. Held up to 2 kids and cats for years. Customer service is what blew me away. Josiah was extremely attentive and helpful even beyond the sale. He went above and beyond...I wasn't even purchasing a big ticket item and I was still treated and handled as a VIP. Very rare. I didn't even have to go back into the store once I decided what I wanted he helped me take care of everything over the phone. SUPERB!!! Will be purchasing through them again very soon.

Excellent help and atmosphere!

My husband and I stopped at Ashley for the purpose of browsing. We were greeted very nicely at the door and asked if we needed help. After indicating that we were just browsing, we were never followed around or hounded and were able to look around leisurely as we wished. Once I had a question, I went up to a gentleman named Lance who was very informational and kind. After my questions were answered he gave my husband and I time and space to discuss options. He never pushed or made us feel stressed for time or to make a decision. We came to him when we decided we were ready and he helped us through all of the steps with ease. We were thanked for our business on the way out. Lance was very friendly and down to earth, as was all of the staff we interacted with. I received his business card electronically after leaving and will not hesitate to shop there again, or use a Lance. Thank you!