Ashley Store Jamestown, NY

The sales assistants are pleasant and really knowledgeable. Bought two electric recliners a couple years ago and still holding up. Quality furniture

Everyone is friendly and informative. They made everything very easy!

From start to finish my experience at Ashley Home Store was Top notch!! Love my new furniture and the delivery/set up guys went above and beyond to get my huge furniture in my house and set it up. Everybody from Sales, quick shipping and delivery was AMAZINGGG!! Thank U from a Happy customer!!

Terri was so wonderful, helpful and kind in helping us find just the right sofa!! Thanks, we appreciated the variety to choose from and availability too.

Do NOT buy the extended coverage! ProtectAll is a garbage company of scammers and will not cover the warranty. First off I want to make it clear that Ashley Home Store is a good place and we are happy with our purchase from them. We were looking for a particular sort of recliner for my dad who was in his 90s. My wife and I had traveled as far as Erie to several stores but found nothing with a reasonable price and quality. Once we pared down the possibilities we took dad to the store to let him pick out the recliner he felt most comfortable in. The sales staff were all great. The price was better than any other furniture store and the chair quality has been good. Now for the other part. I paid the extra money for the coverage on the chair because dad, being in his 90s was messy at times and I anticipated that the chair might need a good cleaning. When dad was moved into a higher level of care and couldn't use the chair anymore I had to move the chair to another place. I called to have the chair cleaned. The extended warranty coverage is WORTHLESS. The company that handles the warranty played games for weeks before finally telling me that there is NOBODY in the Jamestown area that will work on the chair and the nearest service is from the Buffalo area and they will not come to our area because it is outside of their service map. There is no other company. When I argued with them about their liability they demanded photos of the chair. They then claimed that because the chair was moved by non-professional means (me) that I had voided the warranty. I have said for years that extended warranties are not worth the paper they are written on. Yes, I definitely would recommend Ashley Home for furniture but don't expect any help if you need any warranty coverage. Ashley will send you to the warranty company, ProtectAll, who will then waste weeks or months of your time denying and harassing you and in the end pay NOTHING.

Always helpful on floor for selection and ordering. Assisted for online to ensure color preferences

Ashley has been amazing to work with. Our furniture is great.

Dylan helped us find the perfect fit and a great price for my new living room set!

I had such a wonderful experience at ashley furniture i found a bedroom set that i fell in love with. The sales rep was great and very accommodating. I recommend any one I know to Ashley’s Home store

This is my go to store for furniture. The staff is always friendly and very helpful.

Very helpful. Outstanding service!

Collin was helpful explaining each set up option, including delivery and warranty advantages.

Our goal today was to spend the morning shopping for 1 recliner. Our first stop Ashley Home store, and our last We left with 2 from Ashley Home Store! They had exactly what we needed ZERO-WALL recliners. Great prices. Chris

Great service! Helpful! Fast.. friendly!

Wonderful and helpful customer service that weren't pushy. Highly recommend!

I am very pleased with the couch and ottoman I purchased. Salespeople were very knowledgeable and helpful in helping make my decision. Will definitely be a return customer.

The staff at Ashley Homestore Jamestown are always so friendly and knowledgeable. We really enjoy walking thru and buying our home needs at Ashely.

Employees are very personable, prices are very reasonable, and they work very well with the customer. Very pleased with my buying experience with them. Will do business with them again.

Pleasant friendly good to deal with.

Awesome customer service!

Great experience!

Lisa was great, efficient. Good experience!

We bought 2 big comfy chairs at the Ashley store recently. There were many to choose from and we liked at them all before choosing a style and color that would suit us. The order came well before the 2-3 week time and pick up was quick. We were very happy with our experience!

Kim made our furniture shopping a great experience. She’s very knowledgeable and friendly. We picked out some furniture that we love. We can’t wait to get it delivered!!!

All was just fine. Kim was very good and sweet

Went to Ashley's in Jamestown to look at a Recliner and a full sized mattress. The salesperson answered our questions and let us take our time to decide what we wanted to purchase.

Very helpful staff. Took the time to show several options for mattresses and recliners. Very informative and great prices!

We visited the Ashley store looking for a chair and a half. There were several to choose from in different fabrics and colors. Kim helped us decide and we made our purchase. The showroom is spacious and furniture groupings made us feel comfortable looking around. No sales pressure. A very nice experience

Great customer service. Knowledgeable sales team. Zero pressure. Quality merchandise. We are taking delivery in a few weeks. Thank you!

Love the friendly service

Sales person was very informative and helpful. Thank you so much.

We arrived a little before the store opened. They immediately opened early for us. We were able to leisurely look for a sofa. Kim was very helpful and easy to talk to. We ended up finding what we were looking for and getting delivery was a breeze. Would recommend to anyone.

No pressure, did not hover over us friendly staff, clean store, great experience. Will shop here again.

We have been looking around and we couldn't find exactly what we were looking for for a decent price. Ashley Home Store in Jamestown had great prices, great product and friendly staff. Thank you!

Kim was super helpful and got us a quality sofa at a fair price!

Kim was fantastic! Very knowledgeable, friendly and helpful!!!! Thank you Kim!!!

I recently purchased furniture from Ashley Homestore, and I couldn't be happier with the experience. The showroom had a fantastic selection, the staff was knowledgeable and helpful, and the quality of the furniture exceeded my expectations. Delivery was prompt, and the items arrived in perfect condition. Overall, a five-star experience – I highly recommend Ashley Homestore for their excellent service and high-quality products.

Went in a few times, always leaving unsure because furniture is so expensive. But the sales associates were always patient and helpful.

Great selection on furniture

Very nice store. Sales representative was great. Selected beautiful new furniture.

Beautiful store with wonderful staff, loved the experience and can’t wait to come back for more

Very helpful

Collin was extremely helpful! Made furniture shopping a fun experience.

Very Helpful!

Great deals

Always great service and prices great quality

Great service

Excellent care, great service helping me find exactly the dresser I was looking for! Even bought a matching chest of drawers!

Kim was super helpful and was able to answer all our questions.

Good products, great service!

Saleswoman was friendly and helpful, but not pushy, which was perfect. Ordered a sectional and recliner. Delivery guys were friendly, efficient and did a great job setting up the sectional. Would definitely purchase from Ashley of Jamestown again.

Sales staff very knowledgeable.

I love Ashley furniture! Very durable especially with animals! Ashley furniture is very helpful picking out the right piece. Morgan was very friendly and helpful! Thank you!

I’ve gotten many pieces from this store including a sectional, king size bed, queen size bed and a breakfast dining room table with bench seating and I couldn’t be happier with the purchases.

Bought a leather couch that I am very happy with. Nice quality and price. Great customer service. I highly recommend and will definitely go back in the future.

Ed is great to talk to and bounce ideas off of.

Kim was very friendly to work with. Great quality furniture and best prices around.

Clay McWilliams was very helpful and patient with us

Clay is an excellent salesman. I absolutely recommend him

Just got our order! The order seemed to take awhile to arrive but the store had good communication with us about the status of the order. The delivery men were great. They brought everything and put it all together for us.

They sell junk that breaks apart. Don't shop for furniture with them

Terrible sales people refused to work with us at all and were very rude and toxic people. Almost had a 2000 dollar sale but the sales people made me change my mind

Worked with Alyssa for a large purchase. She was helpful and patient during the process. We are very satisfied with the buying process. Store is laid out nicely and the selection was onsite was good as well as the technology to see all products offered.

Save your time and just go to the Erie location. Better selection, friendlier staff, and better deals in erie. They also ship from erie..for free.

I have brought my living roon set. and a year later it has to be fix and again two years later it need to be fix im done never again will i buy from you

i had a great experience with Ashley Furniture Of Jamestown. The Customer service was great and so is the product. I will be returning in the future!

First visit, just quick look around but they have a nice selection and I didn't get the hard sell .

Great place with a excellent selection. The sales man was very polite and helpful with my purchase. Was in and out in 30 minutes. I will be a repeat customer.

very nice place have helpful people there and good deal I like the price

Me and my girlfriend bought a couch from this store back in august with the understanding that our furniture would be here in the beginning of September . Our order has now been pushed back again and we’ve been told a different date 4 times now and that they have no control over the situation because of COVID. Manager is very rude and not interested in doing anything to make the situation right. If you’re not sure when the furniture will be here don’t keep telling us dates you can’t gaurantee. We wouldn’t have paid 1000$ for a couch that it feels like we may never recieve.

Amy and Clay were extremely helpful and not at all pushy! It was an excellent!!

Very very rude sales people.

I bought a living room set and a bedroom set from there and I must say I was very happy! I live in Pa and their delivery rate isn't bad at all either! Every employee I dealt with over the phone have been nothing but nice and polite! Oh and their furniture prices you definitely can't beat!

We have purchased our dining room table, couch & mattress from Morans Furniture. A big reason we keep coming back is because of the associate, Michael, that we deal with. He knows the products very well and is always patient when we are struggling with a decision.

I bought my sectional from here, and my husband and I prefer to support a local business rather than give our money to a big box store. I went today to get a sleeper sofa for the family room, and I went in this time without my husband. The salesman who greeted me was Keith Banes, I stated that I was looking for a sleeper sofa, showed him which one I was interested in, and he informed me that the couch was $599. I then informed him that the price online says $559, he then says to me yeah if you want to shop online and not waste a salesman time then it is that price. The entire time I was there he acted like It was a annoyance that I was there, and he had to wait on me. Once I ordered the couch I wanted, and paid for it his tune changed. I won't be buying from your store again. Paying, loyal customers should not be made to feeel like they are a nuisance to your salesman! After I pick up my couch, I will not be purchasing the rest of my furniture for my new home. Your salesman should be friendly, polite, and go out of their way to help a cutomer, not make them feel like they did something wrong by walking into your store looking to purchase a new sleeper sofa.

Very helpful in working with us to find the right adjustable bed. Staff worked together to help us.

We had a very bad experience with this business; we recommend you don't go here. They actually lied to us and told us they had placed an order for blinds that never happened. Imagine our surprise when we kept being told it was on the way and the order never actually materialized. Kind of psycho, really. Do yourself a favor - don't get involved.