Ashley Store Lake Grove, NY

Tommy is excellent!

Customer service sucks.

Went to look at getting a new bed set. Chris immediately introduced himself and was very courteous and helpful with my decision to my bedroom set. He helped me with all my decisions and offered good thoughtful advice.

Dennis was very patient and helped us purchase everything we needed. Great customer service skills!

We had an amazing experience at Ashley Furniture, all thanks to Dennis! He was absolutely spectacular in helping us find the perfect couch. He went above and beyond by rearranging pieces so we could visualize exactly how it would look in our space. Dennis was patient, knowledgeable, and genuinely cared about helping us make the right choice. He even offered me a coffee, which made the whole experience feel extra welcoming! I would highly recommend this store—and if you go, be sure to ask for Dennis. He’s the perfect person to help you find what you’re looking for!

Delivered my couch twice with missing legs. No sense of urgency to redelivery quicky, waiting over a month now. Save your time and money and go somewhere else.

Quality of product leaves much to be desired. 2 inconvenient redeliveries because of chips and marker marks. Need another repair appointment to look at the drawers which do not sit correctly and the overall piece isn’t flush. If it were made of real wood, there would be room for imperfections but this is not wood. This low star review is of no reflection on the amazing sales staff and delivery team who are professional and friendly. It's a shame that the quality of the furniture is the only thing that would cause us to second guess any future purchases at Ashley.

Tommy and Mike were such a pleasure at Ashley Furniture. They were so kind and helpful. Made me feel comfortable purchasing my new couch! Definitely recommend their service!

This store is always the best! Great customer service!!!! Lake Grove Rocks!

Tara the sales women was a great help and had a great personality.

Haissa was incredibly helpful during my process of purchasing my new couche & chair, she was very knowledgeable, approachable & very responsive to all my questions during the process. I highly recommend her if anyone comes by here looking to make a purchase.

Chris was great!

We just bought a new sofa & wall art for our bedroom and it couldn’t fit our car TARA offered to deliver it to us once she locked out!!! That’s pure dedication !!!! Thank you so much we appreciate you !!!!

Tara was absolutely amazing! She really cared about me and my experience. Tara took time to understand exactly what I was looking for and helped me get creative to bring my vision to life!

I just dealt with Haida at the lake grove, New York store and she is fabulous! Very sweet and made the process easy!

Both my wife and I were very happy with the level of service that both Tara and Tommy provided to us. They understood our situation and they were very patient with us and helped us find our new sofa and love seat. We would highly recommend both of them to any one looking for furniture Thank you very much

Chris was amazing and helped us out tremendously!!! Thank you for the great experience :)

Chris was awesome. He was patient, kind and family orientated. Not only did he have patience, he answered all our questions willingly and extensively

Chris was very helpful and knowledgeable.

Chris was great! Thanks for the help!

Great experience ! Thank you

Outstanding attention with detail very comfortable to work with Haissa, a genuine asset for the company

We came to the store and were immediately greeted by Mr. Chris Zayas. I told him what we were looking for in terms of specifications and we left the store very happy customers. Olivia was also extremely welcoming and added her expertise to solidify our purchase. Because of them we will definitely be returning to this store as we were well taken care of. Excellent Customer Service…we love it

Dennis was very helpful and highly professional.

Chris was amazing, patient and friendly!! He helped me and my husband Vinny furnish our new house and we are thrilled with his service!!!

Anthony was a big help with our purchase for our new home.

Miguel was great! Such a big help understanding which furniture set would work best for my bedroom. Very knowledgeable about all the furnitures you guys have displayed Definitely recommend seeing Miguel

Gabriel Guerrero and his manager provided excellence service. I walked in and picked my whole master bedroom set, a new mattress and some decor pieces. We were in and out within an hour. He even responded through text when I wanted to order a matching fireplace two weeks after the original product was delivered.

We had a great experience with Mike W at the lake grove location. He was informative, helpful, and came up with a great idea for us to find the perfect couch. The store staff was so accommodating of our toddler who was shopping with us :)

Miguel did a wonderful job helping my son today pick out his bed and chest. He wanted to say thank you!

Mike was a great sales men! He did not hover over us while we were in the lake grove show room. We were able to find the perfect couch without the stress

Mike W was welcoming, not overbearing or intrusive. Helped me find what i needed and was very accomodating! Ashley > Bob for real

Anthony Staria was extremely helpful and knowledgeable during our shopping experience. He listened to all of our needs and preferences and was able to find furniture that best fit us. I would definitely recommend Ashley in Lake Grove and Anthony Staria for your home needs.

Tommy made our purchase so easy and stress free! We were given time to browse without feeling pressured. I would highly recommend Ashley furniture store in Lake Grove especially Tommy Santeramo.

Mike greeted us at the door and said he was not going to follow us around but to please let him know when we needed help, which was perfect. He was friendly, knowledgeable and had answers to all of our questions. We ended up buying a couch and the delivery is scheduled for 3 days later. Excellent experience, highly recommend.

Tommy and Mike are great salesmen. They gave us our space and we did not feel forced to buy anything or sign up for anything. They were able to answer our questions and guide us with our measurement predicaments and helped us find the perfect size and comfort level we wanted and needed.

I had a great experience today at Ashley furniture in Lake Grove. I stopped by the store because I wanted to see a specific piece in person. Anthony, the Sales Rep, knew exactly what piece I was asking about. He took me right to it, went over the particulars with me and then rang up the sale. He was friendly, courteous, and knowledgeable and didn't try to sell me anything else. He respected that I was interested in a specific item and that was that--no pressure. His manager was also helpful and pleasant. I was in and out quickly and my new piece of furniture will be delivered in a few days. Next time I am in the market for something new, I will definitely give Anthony a call!

I was in the store on a weekday at 11 AM . The Manager and Salesman Tommy were Respectful, knowledgeable. There was only a handful of customers in the store and yet, unfortunately, it took hours for me to complete my purchase and go. I can only imagine if the store was busy. Sadly, I was at the store with my six-year-old grandson for three hours to order two sets of furniture,that was a mistake that I made and that’s on me. I did offer to come back tomorrow alone and I was told “no no no Im sorry I’m gonna get you out of here” Still there another hour to complete the purchase. The manager and salesman were bouncing between customers as best they could it was certainly not a lack of effort on their part. The checkout process was about 40 minutes. 40 minutes of computer entries while other customers were waiting and waiting as I was. That is not a Management or Salesman problem that is a corporate problem. I cannot stress enough, how nice and apologetic these two employees were towards me. It was clear that they were aware of being stretched too thin.. I choose to not buy online when I can to support local businesses. However, in this situation, buying online would’ve only taking five minutes… Again, this is a Corporate problem that affects their employees and their loyal customers. I look forward to receiving my furniture. I am currently sitting on an Ashley leather sofa in my home that I purchased 12 years ago! No rips No tears NO PEELING “ LEATHER WHERE YOU SIT”. Ashley chooses well-made products for their customers and for that reason I will continue to shop at Ashley’s.

Thomas S. was a pleasure to work with! His transparency, friendliness and his communication on ensuring a great delivery was one of a kind. Thanks so much!

Salesman Tommy and his Manager Sabbir have been most excellent in our shopping experience. These two men are a great team and deserve a raise for sure . Excellent salesmanship!!

Buyer BEWARE I do quite a bit of post good bad etc. Ashley furniture is definitely not quality furniture. I purchased a dining set approximately 3 years ago along with their 5 year worry free experience platinum ultra premium warranty. So all of a sudden my chairs started sinking in when you sit in them there aren’t 300 pound or more people sitting in my chairs. So I called them and I wanted my chairs replaced actually cause for 1 quality doesn’t sink in 3 years and it wasn’t like I was sitting in them 24/7 Ashley says it’s an outside protection plan and they aren’t responsible well Ashley you sold me this plan. I have had the run around it’s definitely not worth it. So buyer please be aware and go to Raymour and Flanigan where you won’t only get quality built furniture they have their own warranty plan. I didn’t wanna leave such a horrible review but they forced me to for not taking ownership of their poorly made furniture. Also they don’t really have a corporate number for you to speak with a higher up they have a customer care number which they will tell you is their corporate number bad business. We all know that I only gave one star cause I had no choice. So this part is actually a Reply to the Reply I had gotten from a Nicole that works for Ashley I’m going to give her a 10 star she actually helped me tremendously and I received the cushions to replace the other ones for my chairs. Not all of Ashley is bad and she was definitely remarkable and I definitely would like to thank her and give her a 10 star

Anthony was so helpful and knowledgeable and we are so happy with our decision to go and check out couches at Ashley. We had searched a few other furniture stores but nothing came close to what we found at Ashley. Can't wait for our delivery.

On the spur of the moment we decided to stop at Ashley. So glad we did. Mike the associate was amazing. His way of thinking outside the box solved our issues. We ended up very happy and satisfied with our purchase. Would definitely go back and see Mike. Highly recommend.

Amazing ! I will never go anywhere eise again ! I was helped above and beyond and I am so happy !

This location was perfect and Tommy was a great help!!! Wonderful service!

Mike was great. They are never pushy and it was such an easy experience.

Mike , at Ashley in Lake Grove store made me feel so important , from the moment I walked in without even saying a word he smiled and let me know that when I was ready he was ready that was the biggest selling point. Once I sat down on the item that I was in there to buy from the second I saw it and sat on it , I talked to him and about anything other than furniture and then got to the furniture I knew if I even had to wait 1.5 months for the selection it was the selection I wanted and the gentleman that I wanted to buy it from. I also bought an original set i held back on for 5 months prior ! This experience and the fact i love their furniture and extended warranty service I will never go Elsewhere. Thanks Mike, you made my July 4th a BLAST!!

Anthony was very knowledgeable and helped us with every question we had

Mr. Lamirate was very very helpful he was patient with me and my wife, showed my wife the different TV stands, and extremely helpful to me because I could hardly get around and had to sit a lot I have trouble getting up from sitting, so he helped my wife get me to my feet, a very good salesman and even a great human being, Thank you Ashley for hiring Mr Lamirate

Mike was very well informed friendly and was not pushy at all with selling us out new mattress

Needed something immediately, due to an unforeseen event. A queen size bed for my daughter, who moved to her first apartment. My salesman, Tommy was very helpful & professional. Making it a seamless experience!

Sales person was great.

Anthony Staria was wonderful! Helped us find exactly what we needed with our space. Color, price and experience were great!

Anthony Staria was awesome. He helped me and wife with everything. Was very informative and thorough. Very positive experience

Arriving at the store, we had already done our homework, and had a good idea of what we were looking for. Mike approached us in a low key, no pressure way, and he ended up spending the next hour with us. We found him to be extremely pleasant and very helpful. He worked diligently to get us specifically what we needed, and arranged a convenient delivery date.

Very quick and seamless! Mike is great, we chose Ashley solely to provide him any and all business that we could!

Mike was a patient and knowledgeable salesman. It was a pleasure purchasing our new dining room set. Looking forward to our delivery.

Great customer service. Very helpful and nice staff!

Always a positive experience. Mike helped us out recently and he was great.

Mike was the sales associate that helped us with everything . He went above and beyond to accommodate us with an online price and also with having it shipped in the time frame we needed. If you go to the lake Grove store go see Mike!!

My fiancée and I went to the Ashley store in Lake Grove to purchase a new sectional for our apartment. Upon pereusal of the store, we were approached by a sales associate named Mike. He was an absolute delight to work with! He helped us find exactly what we were looking for, made everything easy, and did a wonderful job explaining the process to us. All in all, it was a great experience purchasing our sectional here and we will consider coming back for furniture purchases in the future!

Great experience, very knowledgeable, not pushy, very helpful and polite. Delivery service phenomenal!!

Our salesperson, Mike, was excellent! He was knowledgeable, personable and honest.

Had an amazing experience shopping for my new furniture and I can’t thank David enough for helping us in every step love my new room just can’t wait to decorate it now lol

David is one of the best salesman in the Lake Grove’s store! Very professional and patient!

David was a terrific salesman. He kept in touch with me, notifying me of upcoming sales. He wasn't pushy and he gave ne the time to make the decision on my new livingroom. The rest of the staff are friendly and helpful as well. My only complaint was everything was so comfortable it made it hard to choose!! I would definitely shop at Ashley again!

I went furniture shopping for my bedroom

It was a seamless transaction and David was a wonderful salesman.

I worked with Michael W and he was so accommodating. His customer service was impeccable. Thank u Michael I can’t wait to get my new bedroom furniture. Thanks for all ur help. I appreciate u.

The salesman was very kind and patient. He made the purchasing process easy and explained everything. Overall a great experience. .

Wonderful customer service. Great selections.

Had a wonderful shopping experience this afternoon at Ashley in Lake Grove! Shavon greeted us with a smile & she maintained her positive, helpful & kind professionalism throughout. Along with her smile. She truly helped make the experience such a smooth & positive one. We certainly will return to Ashley in the future!

My experience with Mike was great..I'll hold the rest of my review for after I receive my couch on 3/16

Sammy was so informative and helpful in finding the perfect furniture for our space

Very friendly and professional

David at the Lake Grove store was phenomenal. He helped me a lot and his personality and knowledge made me feel very comfortable. Definitely recommend.

Awesome experience with David Fils. Answered every question we had and helped us purchase 2 beds. Going back to him for a bedroom set and more.

David F. was wonderful to work with. I highly recommend going and checking out this Ashley furniture store. I will 100% be going back for more furniture in the future.

Worst experience ever,I went there today to buy a Sectional with End table and Dining Room table..I was buying CASH and ignored for 45 Minutes NO the sales people were not busy as it would be being it was Presidents Day!! Never Again

Shavon was an amazing help and assisted us in purchasing a beautiful couch! She gave us many invaluable tips and tricks. We will definitely be returning if we need any other furniture.

Michael Garcia is just about the best sales person i have ever met. He was very kind and greeted my boyfriend and i at the door and instead of being right on top of us he gave us space to bounce from couch to couch. He checked in and answered our questions from time to time and then finished out the sale with us. He was funny, nice, knowledgeable, and honest! I will happily go back to Ashleys and personally ask for him next time! Thank you Mike!

The team was incredible. Especially Tommy who went over and above to help make our shopping experience special.

Mike W and Mike G were attentive and provided us with many great options. Def recommend working with them.

The people there are decent. But don’t expect much from Ashley or their 3rd party 5 star warranty to cover much. I have a couch that didn’t even make it 5 years without falling apart

Thank you Michael for excellent and professionalism in completing my home furnishings

I have not yet received my furniture (scheduled to arrive next week). I simply could not wait to write this review. Samantha went above and beyond. She was patient (and I sure tested her by changing my mind many times). Samantha was efficient and knowledgeable. Thank you Samantha!!!!!!

Bunny and her trainee were very engaging and knowledgeable of desired product.

David at Ashley’s was awesome! Quick and very knowledgeable! Denecia in ops was a sweetheart!! Highly recommend

Tommy was super helpful, will be returning!

Tommy was an awesome sales person who worked with us to purchase the right furniture we needed. Highly recommend him!

Tommy was a class act! Honest and didn’t put too much pressure on me.

Bunny,Tommy and Mike are outstanding! Very patient and professional definitely would recommend them!

Mike W. Was a really big help. Answered all of my questions. Assisted in helping choose the correct piece for me. Very knowledgeable. Thank you can’t wait to get my furniture!

Mike W. was excellent and very helpful!

The salesman Michael was awesome! From the moment I walked in the door it was a great experience. In the near future if I had to buy furniture I would chose Ashley’s!

Had a wonderful experience from the moment we walked in. Mike G, Mike W and Jot were all amazing to work with. Highly recommend! We will be back!!

Rather than bore anyone with long winded details, whatever they are paying "Tommy" is nowhere near enough. The level of professionalism and aptitude for his craft, is beyond reproach. From what I experience with him, he should be promoted to regional vice president immediately. The store as a whole was amazing and run the right way. Can't wait to visit again.

Great salesperson, Mike was friendly and knowledgeable.

Salesman was very courteous, was very helpful. Unfortunately I ordered my table and chairs in November, and was promised To receive them in November, then in December and now January 4

Mike and Samantha were extremely helpful. Listened to what my family needed, made suggestions, and didn’t push or upsell anything. Very thorough with the process/financing/delivery. Made great conversation and treated my daughter like a child of their own.

I Wouldn’t Recommend Anyone To Patronize Ashley Furniture, I Was At Their Lake Groove Store To Make Some Purchases & After All Said & Done, They Didn’t Deliver As Agreed On, I Made a Call Through To Find Out About The Status Of My Order, The Employee I Spoke With Over The Phone To Express My Displeasure Was Giggling & Eventually Cut Off The Phone, If There Is Any Way I Can Rate Them Zero I Think I Will, They Messed Up My Christmas For Me & My Family. #Dontpatronizeashleysstores

Great service and found exactly what we were looking for. David Fils who helped us was very helpful as well courteous.

Phenomenal hospitality, we loved working with Tommy! He made us feel so comfortable the moment we walked in. Other staff were also friendly and funny! We’ve been to a few stores and by far had the best experience here. We also did not need the furniture right away but wanted to take advantage of the holiday deals and Tommy informed us of doing layaway and he was very flexible with our uncertainty of size we needed for our living room space. Tommy made us feel confident in purchasing our couch to meet our needs and we are very excited for move in day and have our furniture delivered. Takes away so much worry off our shoulders. Thank you!!!!

Tommy the salesman was absolutely wonderful, very pleasant and very helpful. Very good for the team.

great experience, Michael is a very nice guy!

Everything was great!

David did a remarkable, thorough job!! He was very friendly and made us feel like family. AND...We walked out with a really nice new living room set.

Our salesman Tommy was a pleasure to deal with. Very knowledgeable and professional.

Extremely nice and helpful. Professional, kind, and knowledgeable. Great furniture, reasonably priced, and excellent staff. Tommy and Samantha are the absolute best. Highly recommend.

David, the sales representative was insightful and charming and extremely helpful. The same for the entire staff.

I purchased a couch and loveseat today. Had a great experience. I was in the store for 3 hours! Had a huge selection and it was tough deciding. There was no pressure from anyone. Mike was a tremendous help and made my experience in the store a positive one.

Mike W. is the bomb!! Made everything super easy, was so friendly, personable, & knowledgeable!

Tommy was awesome! Pleasant experience! No hassle service!

All the sales rep was were polite, but I give Tommy the sales rep who helped me 100% thanks for being attentive and knowledgable he made my shopping experience a pleasure.

Great sales associate and seamless transaction.

I randomly stopped in the Lake Grove store and was pleasantly surprised. I was greeted by salesperson Lee that was friendly and not pushy. She listened to r whati wanted and when she needed help asked another coworker for assistance. I found something I liked and placed an order. Unfortunately when I went home I realized it did not match. When I called the store to cancel the order they were very understanding. I will definitely shop at this store again in the future

I called customer service and canceled the order after trying to get hold of the store for 2 days. They never pick up the phone. It is 3 days after I canceled the order and I still don’t have a refund

Mike and Mike were very accommodating in helping us pick the best set up for our media room.

Great experience at Ashley furniture in Lake Grove! We worked with Steve who was fantastic. Great personality, very patient, knowledgeable and knew what we wanted. Can’t recommend Steve enough!!

This company has no control of deliveries and will ignore you and steal your property without impunity. I purchased furniture and had to settle for a delivery 3 weeks later. The delivery people showed up and were rude, condescending and borderline violent. Acting unilaterally to take your property if they don’t like your response to their rudeness. I’ve bought from Bobs and Raymour and even Seaman’s years ago and never in my life experienced this type of poor business practice. I sure hope they realize that this will send their already struggling business into bankruptcy and I hope all others heed my warning and shop elsewhere. The prices are not better for sub standard treatment.

Terrible delivery service. People show up, are rude and make no effort to protect your stuff. Then get a nasty attitude and refuse to finish delivery. I’ll be returning this stuff and never buying from them again.

I was looking for a queen bed frame in grey/ distressed white with a head board no higher than 49 inches that could fit under a window ledge in my bedroom. It is very difficult to find one that low. Tommy showed me the queen bedroom set that was perfect for what I wanted. The model B255-96 panel rails. I also got the 6 drawer dresser with mirror and 2 drawer night stand. I am over the moon with my purchase. And the price was unbelievably great. I am so happy with my bedroom set and it will be delivered this Friday. Tommy is a really nice guy and great sense of humor. So glad I went there that evening and had Tommy as my sales representative! Loved the whole experience. I had fun too.

The staff was so welcoming but not overbearing like most salespeople in this industry. They were very helpful and walked around the whole store with us when we wanted them to and did not feel any pressure to buy. We were able to find the perfect couch, side table, and coffee table with the help of the knowledgeable staff member who assisted. I would highly recommend anyone looking for furniture to give this store a try. It was priced right, very high quality, and definitely going to make my new house feel like home. 10/10 recommend

The team at Ashley helped us to pick out our dream couch and brought our vision to life. Li was absolutely great!

Had a great experience at Ashley today. The salesman Mike was great. I wasn’t pushy. It was very good love the furniture recommend going there and looking.

Would not purchase from Ashley ever again.

Our sales person, Li, was top notch. She was helpful, low pressure, friendly, informative and attentive.

Excellent sales person great personality Not pushed ANSWERED EVER QUESTION WE WALKED OUT OF RAYMOR BECAUSE OF SALES PERSON.

Steve was a phenomenal sales person. He’s extremely knowledgable about the Ashley products, friendly and made us feel confident about our purchase. Especially the warranty options ! We ordered a custom carnaby and he worked with us (even a little after closing) to make sure all our questions were answered. Highly recommend this location because of Steve !

Great experience very helpful. No one’s pushy they have all the information you need quality surprisingly good..they have all of today’s popular styles I like Restoration Hardware and Pottery Barn, and I found some thing that was equally as appealing to me. Steve is a great sales person.

Great Service, Steve was great!!!

The sales person, Brianna was very impressive. She had a clear and concise knowledge of her product and could not have been more professional and friendly. She made the whole shopping experience very pleasurable and I recommend to anyone thinking about shopping for furniture at Ashley's to ask for Brianna

I have never shopped at Ashley Furniture before I always assumed that the prices were high, but a friend told me I was wrong. We were greeted by Mike who was very pleasant and knew what we were looking for immediately. During the whole process he was very patient and not pushy like some salesmen can be. We ended buying the bedroom furniture we went in for and found the perfect platform bed for my daughter which we ended up purchasing too. I highly recommend Mike and Ashley Furniture if you are looking for a pleasant experience.

Steve went above and beyond for my wife and I. Very helpful when we were so undecided about colors. He brought up pictures and truly took his time and didn't make us feel pressured. Store was clean and inviting as well. Definitely ask for Steve if you can he was great!

Best. Costumer service Mike. Representative store thank you very much for. You help

Mike was fantastic! Stayed late just to help us. They has exactly what we were looking for after searching for weeks.

Thomas Santeramo was the salesmen we had the absolute pleasure to work with. Ashley's is extremely lucky to have such a professional working for them. He not only made our experience pleasurable but seamless at the same time. He trully went above and beyond from the minute we walked out of Ashley's to the minute the furniture was delivered. Thomas would be the absolute only reason we would go back to Ashley's. After all customer service trumps all and he delivered!

Tommy was fantastic, personable, and made our furniture experience feel like a hangout. We will be sure to refer our friends to him in the future because of the service we received today. Thanks again Tommy!

The salesperson was very helpful in helping me choosing my furniture.

Outstanding service! Mike was very professional and kind.

Mike W. helped us find the perfect benches and chairs for our table and a pull out style couch for our guest suite! The prices were lower than at Bob's and Mike W. made it all a seamless process. Ask for him and check it out!

The sales girl Brianna at the lake Grove store. I understood she's still learning but what great girl she was such a pleasure to work with and made our experience there great

Ashley furniture is the cheapest made product I’ve ever seen customer service non existent and the extended platinum warranty is a third party who has horrible service and you get pointed back to store and store points back to them it goes in circles I’ve had issues for months I kept getting told in the store this one was fired that one was let go I’ll help you then that person was fired then when my furniture has had issues 6 months after purchase on two separate occasions and several trips to store because you can’t call store directly your calls get forwarded to a call center that never calls back.Long story short the finish came off of my nightstand and my footboard chipped apart because it’s all balsa garbage with some kind of cheap finish I was assured was premium furniture by salesman . I was told it was normal ware and tear in 1 year of having furniture and when my wife tried to clean discolored area with a mild wood cleaner two large stains appeared and the bullet proof warranty company said they won’t cover it and Ashley told me pealing finish and discolored nightstands was normal wear and tear I had to call BBB first time to get results now i guess I have to call them again that’s the only way this company will service your product again worst cheapest made products which look nice in showroom save your money go to Macys amazing service Don’t Buy Ashley FURNITURE!!!!!!!!!!!!!!!! Save your money much better quality out there for price.

Cheap quality furniture, no different than bob’s furniture. The staff will follow you throughout the store after you just said you were only looking. Super annoying.

Nice friendly staff

Everything was good till delivery day They send me wrong chase color and wrong sofa so now i have to wait I don't know how long to get the correct one

A pleasure working with Briana G. and Mike W. to purchase our sectional sofa at the Lake Grove location. Gave us plenty of space to decide and helped with configurations and options.

Brianna was an amazing sales rep, very insightful

My first visit to Ashley Furniture.I was Mike greeted by Mike at the door. Very calm personality. He let me look around at my leisure & answered all my questions & showed me a piece i had overlooked. I bought several pieces. I appreciated his service & can't wait for my furniture to arrive.

Mike and Marcel are very helpful, friendly and knowledgeable sales representatives. No pressure and took the time to explain all promos and financing options

Mike was awesome! From the minute we walked in he was attentive, friendly and very very helpful. We Will definitely buy from here again!

(Translated by Google) Variety in furniture (Original) Variedad en muebles

Tommy and Marcel were very knowledgeable and accommodating. Left with all of my questions answered and a beautiful couch ordered!

This is a nice brand new store. The prices are average for a furniture store. The employees are helpful and not too pushy. They have a decent selection and variety and they now sell bedding. There is plenty of parking and the store and parking lot are wheelchair friendly.

Marcel was out salesmen today. He was truly professional and made our shopping experience easy. Because of his personality and patience we would definitely shop there again.

Michael was great! A+++

Marcel at Lake Grove was a wonderful sales associates. Thank you for all your hardwork.

We purchased a $4500 couch and was told by the salesman that it was 100% leather. The couch is pealing like pleather. We contacted corporate, they said it is privately owned. When we contact the store there is no answer. Email same response, nothing.

Had to tell you what a terrific experience my wife and I had at the Lake Grove store on 3/26/23. This was not only due to our ability to find a significant amount of furniture, bedding, etc but also due to the wonderful assistance from Scott Miller and Marcel Birthright. Had it not been for the excellent service afforded us by both these men, we may not have made the purchase we did. They answered all our questions and made the buying experience pleasurable. These men should be commended for their professionalism, not to mention their patience, as we were with them for over two hours. We are looking forward to receiving the items we purchased and hope that we will enjoy those as much as the our dealing with both Scott and Marcel.

Absolutely horrible customer service. Ashley Furniture delivered a sit to stand chair that’s motor broke with 30 minutes. They proceeded to take several weeks to have a technician to come out and determine the motor was faulty. 2 months later and our mother who has Alzheimer’s and significant difficulty standing up from a chair will have to wait another 2 weeks before the chair may be repaired. Ashley won’t replace the chair nor will they accept a return. Extremely disappointed with Ashley’s and their policies and how unwilling they were to sympathize. We will no longer consider purchasing products from Ashley’s.

Jeffrey at the Lake Grove store was very helpful, answer all my questions and was very attentive to all my request

My daughter used to work here. I love the farm style furniture. Good quality furniture.

I had a fun time at Ashleys. Yes fun. No overbearing pushy salesmen who smell of mothballs and cheap breathe mints. No one following you around to hawk the latest commisioned item. This wasn't a dreary place that looks like some temporary fly by night converted warehouse. Nope. Not Ashley's. The place was classy and well laid out, crisp clean and spotless. Hell even the bathrooms were amazing. Jeff my advisor...cuz hey i need advising picking furniture let's face it... was awesome. Not pushy, friendly and really chill. Sam the finance manager was awesome, she basically sat there and did quantum equations on the computer to get me all the items i needed, within the time i needed it. Both of them deserve raises and bronze statues to them in the Hall of Awesome. All and all a great experience, with lots of laughs. I highly recommend going to Ashley's in Lake Grove.

I give these folks a lot of credit. They're professional and responsive. There's no pushiness or schlocking of bad inventory, they genuinely want to match you with your result, and they want to get it right so you come back. Can't argue with that!

Mike.w was so helpful and answered any questions had. Being that I don’t know measurements he assured me that if the recliner I got with my sofa bed didn’t fit I can send it back. The honesty I got was amazing he truly cares and listens to what you need. Thank-you Ashley for having a great person like Mike w on your team

Great customer service. Very happy with purchase.

Very pleasant & smooth

We worked with Dominic. He actually greeted us at the door, and when we expressed we were looking for a mattress, he took us right back to start looking. He was extremely knowledgeable, showed us a wide range of options (explaining the differences), and helped us find exactly what we needed/wanted within our budget. He was extremely professional and attentive, also offering beverages to us a couple of times; we would definitely come back based on this experience.

Marcel is always amazing. Such a pleasure to work with. He helped us furnish our whole house.

Staff is always professional polite and courteous. Product is well worth the price .

Great experience quick easy everyone friendly and nice took great care

Shopping here was wonderful! Mike was extremely helpful, informative, and kind. He made the process of finding a new couch painless! Highly recommend this location!

Absolutely horrible. We bought couches back in August 2019. Bought the protection plan with it. The couch broke and we received a credit for one of the pieces of the set. We placed an order with Marcel in the Lake Grove location on January 29, 2023. He put the service contract on the new couch so we had to pay for that not a big deal. Told me my couch would be delivered on February 14, 2023. Ashley furniture called and scheduled delivery window for 10:15 to 2:15. Window came and went and no couch. I called to find out what happened. Our salesperson Marcel never scheduled the delivery of the couch. He scheduled the delivery of the service plan. So here we are old couches gone. And a days pay gone because I took off work to be home for the delivery. I called and the earliest I could get it scheduled for was Saturday. The manager in the Lake Grove location basically said there's nothing they can do. I strongly advise anyone from going through ashley furniture. Their quality is garbage, their employees are not knowledgeable, and their customer service is horrible.

Marcel in lake Grove was really accomodating and we will go back for our next furniture purchase. Delivery was fast and very clean. Great experience

Mike was a great help. Answered all our questions and made the sales process very simple.

Mike W. was very patient. No pressure and extremely helpful and informative. If you shop Ashley, shop with Mike. It's a must!

I wish I can give 0 stars. The sales people there are liars especially when it comes to selling the warranties. The Warrenty services does not cover anything after an occurrence happens they are a scam and will never purchase anything from them ever again. I hope they go out of business because they are just robbing the customers.

Delivery service did an excellent job. After they left we noticed deep scratches on leather (not blemishes or smudge marks). I reached out to my sales person Marcel who didn’t take my call but when I texted he gave me a number to call customer service. Since it was just delivered I expected him to take care of it. Customer service had a ton of questions, wanted pictures and serial numbers under the couch. I was then told to send multiple pictures no commitment when they would fix the problem. Had a recent furniture issue from Bob’s, my sales person there took care of it and repair was made in 48 hours. Had previous issue with Ashley where the extended warranty wasn’t honored and was told they’re no longer doing business with the warranty company. I gave them a second chance, my bad.

Jeff was exceptional!!

We worked with Scott and Samantha. They were both a pleasure to deal with. We purchased a loveseat and Scott was very helpful. Samantha helped Scott navigate the financing. Thanks again

Mike is sales is easy to work with and very knowledgeable on the product. Great job - very happy with the experience

I hate shopping in general, but I left Ashley feeling awesome about my purchase. Great team, particularly our sales rep Jeffrey who made the process so easy for us. Delivery was great, too. They were able to get a giant couch through our tiny Long Island doors. They’re the only furniture shop in the area that said it wouldn’t be a problem - and it wasn’t. Highly recommend. Couch is nice, too.

Great store with lots of samples. Dominic helped me. He introduced himself when I walked in, but thankfully allowed me to shop without hovering. He processed my order and offered many discounts with quick delivery. All around great experience right down to delivery. The guys who delivered were fast, neat and so professional. They removed all of the packaging and were so careful with my furniture. I highly recommend Ashley Furniture and especially their Lake Grove store.

My wife and I had a great experience at this store. We visited several times within several days and were helped by more then one person as a result. On all occasions, the professionals at the store were not overbearing nor imposing; they were present. In the end, we had Mike W. help us upfront in choosing our bed set with the kindest and utmost humbling Samantha helping us secure it and explaining all the details/options about the purchase and delivery. Update; We also ended up buying our couch from Ashley. Similarly , Mike W and this time a miss Jaya took terrific care of us. Jaya was honest with us on value for what were purchasing including the protection plan. Lastly, thus far, delivery has been spot on. We got several calls way prior to the date to confirm availability in addition to heads up calls on same say. The delivery men were careful, respectful and efficient. There was some minor damage made on stairs when delivering the heavy bed set but considering the grand scheme of things, it was nearly unavoidable and minor. Big thanks to everyone at Ashley!!

Jeffrey Pittman was outstandingly helpful and patient.

Excellent service

The Lake Grove Store is CLOSED!

Very helpful sales and great delivery personnel. Very happy with purchase to complete my home

Marcel is a wonderful salesman. He spent a lot of time with us to make sure we made the right choices for the measurements we had to work with.

(Translated by Google) Excellent (Original) Excelente

Went as a tag along w my gf & her daughter. I have a sofa from them I purchased approx 16 yrs ago. brown microfiber leather looking..the material still looks great.

I had a wonderful experience working with Mike Woronoff at the Lake Grove location. He helped me find the perfect sofa for my room! He understood my needs and knew exactly how to help me. Thank you! We cannot wait until delivery to enjoy our new space!

Marcel and Mike were extremely helpful and a pleasure to work with.

Went to Lake Grove store to shop on Black Friday, my wife and I were greeted by Dominic. After shopping around and finding the furniture we liked we asked Dom many questions, he was very knowledgeable with all the products and even helped us match different chairs with out dining room table. He was very kind, curious and professional throughout our whole experience. We went back the day to purchase everything but we were unsure about 1 piece, he let us into the store a little early because we were on a time crunch. We wound up purchasing a bedroom set, dining room set, and living room set, Dom made the whole experience so easy and smooth, highly recommend going to see Dom at the Lake Grove store.

Furniture was not delivered on time as per ordering, and it was only by chance that I figured this out. However, Dominic took care of it and got the back ordered pieces delivered the following week. He was a pleasure to work with. The loveseat did have some damage to it, which will require service or replacement. Mary said that she will send someone over but did not say when.

Mike W. Was great!!!!

Salesperson was very knowledgeable and helpful. Once you find something, just make sure you go to the Ashley website, and make sure that the store matches the pricing there.

Sold me a mattress protector and lied to me about the coverage on it. Got scammed out to be upcharged when I was already spending $5000 there. Buy your furniture somewhere else there's more reputable companies to work with.

It was a pleasure shopping for furniture at the Lake Grove Ashley store. Very friendly, no pressure store employee. Furniture was delivered on time and set up professionally by a very friendly and experienced team. I'm really happy with my purchase and highly recommend Ashley's

Mike and Marcel were incredibly helpful with choosing my dining table and chairs! They spent a good deal of time with me, didn't rush at all, and were very friendly and professional. AND because everything was in stock, I'm getting it delivered in only 4 days from my purchase..SO EXCITED!!

Great experience! Our salesman Mike was excellent! Very happy!

Arrived early, set up our new bed no issue what so ever

Beautiful store, excellent, friendly, helpful, knowledgeable staff who go out of their way to assist the customer. Quality products.

Pat and Pat were amazing! They went over and beyond to help me get the coffee table I needed to match my set! I highly recommend you going to see them at the Lake Grove location.

Dominick made this process so painless and enjoyable. This was our first time buying from Ashley’s and he solidified that it won’t be our last. We are so grateful for how accommodating he was, thank you thank you thank you (you too Jeff!).

Dom & his team of associates were all super helpful and friendly. Trying to pick out the best furniture for our living room wasn’t easy but with some expertise we were able to make a great decision and get our furniture quickly delivered too! Thanks to all

OMG Ashley! You are the best. Thank you for your better service, Proudly recommend you.

Mike was absolutely amazing! My husband and I were shopping for new living room furniture and Mike was extremely patient and understanding to exactly what we were looking for!! I highly recommend going to Ashley’s Furniture and asking for him (Mike)! He’ll help you the entire time with a smile! Thank you once again!!

Marcel and Gabriel were awesome ! They made our purchase experience fast fun and easy ! Thanks guys can’t wait to get our new bedroom set ! Appreciate all you both did to make sure we left with smiles on our face so happy we decided to visit Ashley’s today !

So far so good! Had a great experience from start to finish! Delivery was great!

Marcel was great! Very knowledgeable and never pressured me. A pleasure doing business with.

What an amazing experience from shopping to delivery … We have shopped elsewhere and haven’t received the meticulous attention we received at Ashley…. KUDOS AND THANK YOU

Great service and sales process at Ashley! Our salesman, Mike G was great. Really took the time to get us what we needed and wanted.

Mike W was wonderful in helping me order a television stand. I was having trouble with the website, and he went the "extra mile" to check my order status and get the furniture ordered. Thank you !!

Better quality than Bob's not as good as Thomasville or Lazy boy but still not bad for the price. sales people very knowledgeable about there product and very willing to help.

Dom Graffa (I hope I spelled that right) was helpful and direct. He’s a straight shooter that goes the extra mile to find something you’re happy with. Personable, respectable, and dependable; Super happy with my experience!

The staff at Ashley furniture we’re very nice delivery went very smooth and my new bed is great!

Great salesperson

Wonderful experience, wonderful sales people, especially Gabriel!

Showroom salesperson Kat, was awesome. She didn't follow me around but was available when I had questions. She went above and beyond! Delivery guys were quick and efficient. They were careful with my furniture and they were friendly. Mist of all my furniture is just beautiful! I would definitely recommend Ashley furniture!!!!

Mike was a great help. He found something in our budget and color we liked. He wasn’t pushy and gave us time to process.

Very helpful!

Very nice people friendly and delivery was quick

He was a very nice salesman and very courteous

Excellent experience our salesman Michael was very informative and knowledgeable and polite.

Mike was very helpful ans knowledgeable

Gabriel was amazing!! Help us a lot, great salesman. Happy with our purchase and the assistance he gave us.

Shopping for furniture is usually difficult but not here I got great help and great furniture for the right price! I recommend Ashly furniture.

The sales associate that helped us at the lake grove store was Gabriel Guerrero! He was absolutely fantastic. He was knowledgeable and listened to exactly what we were looking for and helped us pick the perfect addition for our house! He dedicated time to help us with our purchase and made sure everything was exactly what we wanted!!

Liked the store just not my taste..

Crazy expensive

The cheapest quality furniture I have ever seen. I was generous with the 1 star here

Mike our salesperson was extremely pleasant, knowledgeable, and most professional. He helped us find exactly what we were looking for! I would highly recommend visiting Mike in Lake Grove! He provided the attention we needed while also providing us space to make our decision.

Dom,Marcel, and Matt were all very helpful and made sure to get me exactly what I needed. My beautiful Scottish cow makes me so happy. I love the painting! 5 STARS!!

Matt did an excellent job from greeting us at the door to helping us with what we told him our needs were. He also let us walk the store on our own after showing us some options with us which is always nice. All in all a great experience again at Ashley’s and with Matt’s help we will have our new kitchen table soon.

Great coffee

Great customer service and I would definitely have my friends and family go there....

I normally do not leave negative reviews that are but this was the worst experience that I've had with furniture so I needed to say to people not to ever shop at Ashley home furniture. the couches that we purchased fell apart after a short period of time. We had purchased the extended warranty after many phone calls and emails they finally came and tried to repair the couches one they were able to but they did a terrible job staples sticking out sharp edges left. The 2nd one was too far gone to repair so they gave us a credit to replace the couch the problem is when they delivered the couch it came damaged It had a giant hole in the back the delivery guy quickly pushed it against the wall so my wife could not see the damage he definitely saw and hide the damaged area he stood by the couch so we couldn't move it to even look. By the time she realized that the hole was there they had already left we called it the delivery guy and he would not answer his phone they left in such a rush they left there cart in order to escape the seane of the crime. so I reached out the corporate asked them to please have them come back to take the damaged couch away they said that they would not come back and that they would send somebody to repair the couch. I explained to them that I did not want that since it was a brand new couch And the last time that they sent somebody to repair my couch they did a terrible job. She was very very rude and basically said well that's all we can do for you if you don't like it that's too bad. I asked to speak to the Manager she said she was the manager and there was nobody there higher than her I guess she was the CEO of Ashley? If you purchase anything from them make sure that you check every square inch the couch before the delivery guy leaves otherwise apparently you're just on your own. I would just never put yourself in the position that I have been stuck in by purchasing anything from them.so if do need furniture go anywhere but Ashley it has been the worst experience. I now had to contact a lawyer over this so this will be a very expensive purchase and also had lost a day of work to deal with them. Better off spending your hard earned money anywhere but here... BUYERS BEWARE if I could leave a negative star I would have. UPDATE, since I made this review I did have someone reach out to me to rectify the situation by replacing the couch. He was very professional and I will be changing my star rating as long as everything goes as he says by Wednesday. I did want to mention the people that worked in the store were also great, the problems I had were dilevery and customer service not the store itself.

Great products. The service from the people that work there were helpful and friendly.

I ordered a bed frame offline. The frame was very heavy and not that easy to put together just because of maneuverability and the tiny tools they give you. After about three hours the very last pieces to screw in were the center support beams. The parts were DEFECTIVE, the screw holes did not match up or allow for screws to be screwed in. I called customer service the next day, spent over an hour being placed on hold numerous times by two different reps. After they had both told me that my replacement parts order had been placed, I told them I had not received any email confirmation. They told me to just wait and that the parts may take up to 5-10 business days. Guess what, I still haven’t received a confirmation email (it is now 5 days later) so I guess dispute speaking to three people overall I will have to create my own custom support beams out of wood. I will never shop here again and I will be spreading the word about Ashley’s ripping me off!

The sales person jeffrey Pittman was great we bought a sofa, everything went smooth great salesman

Our salesman, Tom in Lake Grove was wonderful and professional. He went over details to make sure he understood what WE wanted. He should get a promotion! Thank you for a great experience.

Well, Ashley impressed me at Christmas time when 2 days before company arrived, a chair collapsed to my old dining room set, leaving me with a guest without a seat! I made a quick trip to Ashley and they set me up with table and chairs to replace the broken one. This is where the 2 stars come from. The good news was they could get the chairs for the set delivered to me in 2 days! That was perfect! The guests would have a place to sit! Fantastic! But what about the table! Ah, that's the bad news! You see Ashley would have to construct the table! We wouldn't get the table before February! So that explains why the stars dropped to 2, since I have the chairs, and no table yet for this set! If the table shows up in the next 10 days, the number of stars will increase, but if it doesn't, well you will all get to see what happens in March. I will fill you in when this story ends and you all can judge for yourselves how good Ashley can be.

Mike was amazing !

Very disappointed. I ordered a dining room over the phone, and it came with a dent in the table! I emailed Ashley's customer service the same day and they stopped responding, I called again and nothing. Its been three weeks and I still haven't had any luck getting a replacement!

If I could give 0 I would! This place it’s ABSOLUTELY RIDICULOUS . The stuff is HORRIBLE , rude and non professional . I placed an order of TWO bedroom sets for a total of $8K middle of November , delivery was expected to be December 1st . On December 14th I received my delivery and guess what ? The order for the master bedroom was messed up . How can you put an order in for a bedroom set with no foot board?! Tried to call , went to the store I don’t know how many times .. you know how they fixed the issue ? A they gave me a spring box for free ? Like , really ? What am I supposed to do with a box spring when I’m paying for a bed and I’m not sleeping on it ?! Today it’s February 1st 2022 , I called again since I was expecting the delivery for the foot board this coming Friday and guess what ? They are still waiting for it . FIRST AND LAST TIME ORDERING FROM THIS STORE. STAY AWAY!!!!!!

On Sunday 1/23/2022 my wife and I visited Ashley HomeStore looking for a new living room set, we had been looking in other stores and online for a couple of weeks and found something we were interested in. We saw that Ashley carried the items we were interested in so we went in. Right away we liked the place because we weren't attacked at the door like many other places. When we finally asked for help we had the privilege of meeting Dominick Crafa. Dominick took all the time we needed to to make sure everything was worked out to our satisfaction giving us every possible choice he could. We haven't received the items yet but do not anticipate any problems. I give Ashley and Dominick 5 Stars.

Shopping here was great!! They had what we were looking for and the salespeople were friendly and knowledgeable! Delivery was fast and went smoothly as well!!

Customer service was excellent. Jeff was very helpful.

We are completely frustrated and NOT satisfied at ALL in dealing with Ashley Furniture and their "Warranty" company... we purchased a rather expensive dining set just 2 years ago... we purchased the insurance to go with it.... welp... 2 years in and one of our armchairs completely broke... the wood in the seat detached from the frame, and to add insult to injury , our other armchair.... half of the decorative tacks fell out along the front edge...disappointed. This was from regular use... its COVID ...we have had literally NO COMPANY / NO FAMILY PARTIES! Called Ashley to check in on how to make a claim...they sent me to 5starservice.net... OK claim was put in for both chairs...i get a letter (from a company by a compltly different name "Platinum Services") stating the one with "missing pieces" is NOT covered.... WHAT??? But the other chair that is broken is covered for a full replacement... the letter also states I would need to head to New Jersey (we live in Suffolk County Long Island) to get it and we'd have to actually go there to "redeem" the credit!??? WHAT... so I call Ashley's customer services to see if this is accurate because the CS reps at the warranty company are rude and have ZERO answers for me. Welp, after several attempts to get someone on the phone from Ashley who knew how to handle this...turns out my chairs are NOT in stock at my local store, or in the NJ location i was told to go... and are discontinued so after paying for repair insurance we're S#!T out of luck I guess... WOW, what a rip off. THOUSANDS spent on a set that is just 2 years old and we're getting the run around to get a repair / replacement! NOT good business at all! NEVER purchasing from Ashley's again and letting all our family and friends know it too!

I appreciate the help from Marcel in lake Grove, very polite gentleman very helpful on our purchase for our home.

So disappointed with the two items I purchased. Within two months of buying the pieces they each had issues. The first item was denied any protection (so glad for the protection plans) since it was stated issues were due to wear and tear. So I guess Ashley’s quality does not hold up past two months. The second piece was approved to be repaired and is awaiting hardware to attach one of the doors. For over 3 months I have been getting emails that the part still hasn’t shipped. After speaking to customer service and I was told they can’t see into the future about when the parts will be shipped and there is nothing that can be done except wait. I’m so annoyed that each of my new pieces are broken! Avoid purchasing from Ashley. It’s not worth it.

Went to Ashley Furniture in Lake Grove today. Marcel was very knowledgeable and helpful with all of my questions. He wasn’t pushy at all. I ended up getting a bedroom and living room set with him!

We dropped in to look around and we’re greeted by Mike! This guy was beyond exceptional!! We loved his personality, Demeanor, Humor and professionalism. He is an asset to your organization. Thanks Mike we really enjoyed spending our shopping experience with you.

Great service!!!! Service rep was very helpful!!!

Staff was knowledgeable, kind, patient. We appreciated Marcelle🏆💪🏻

Shopped at the Lake Grove location. The sales person that we worked with was Jeff P. He was very pleasant, courteous, and attentive to our questions. Totally professional. He answered all of our questions promptly and we did not feel rushed at all! He did not hover around and instead allowed space and time for private discussion. He actually encouraged browsing around and explained the differences and similarities between items in which we were interested. We did make a purchase and Jeff provided detailed explanation of what to expect at time of delivery.

From store to my door wonderful experience.

Me and my fiancé were assisted by both Dom and Marcel. They were phenomenal with helping us with everything. Any questions we had they immediately had the answer for. I would easily go back there for any of my furniture needs and would recommend anyone who is looking for furniture to ask for Dom or Marcel.

Our shopping experience at the Lake Grove Ashley HomeStore could not have been any better. The sales associate Mike that we dealt with was so great..... helpful, friendly and accommodating. The sectional couch we chose was able to be delivered quickly (ordered on a Saturday and delivered Wednesday morning). After a less than positive experience with another nearby furniture store, Ashley Furniture and Mike really came through for us.

Marcel was an amazing and knowledgeable help that was able to provide us with exceptional service. Thank you being outstanding and patient with our needs.

My sales person was so courteous and helpful. He explained everything and was knowledheable about the items i was interested in!

Great experience! Courtney was super sweet and knew exactly what I was looking for. Delivery was efficient and fast and everyone was so kind. Will definitely be buying from Ashley’s again!

Great staff and service. Quality products. Staff was knowledgeable and not pushy. Highly recommend. Mike W was great. Second time working with him. Very helpful:

The shopping was painless and Dom was amazing!

I've never seen such invasive employees ,from the second we walked in we were hit with multiple questions as to what we were looking for,we just wanted to look around ,I'm not exaggerating when I say every 4 minutes the same employee came over and asked us more questions and tried to sell us on whatever we glanced at ,after 10 minutes a second employee did the same song and dance,even when we told them repeatedly we don't need help we just want to look. they kept circling us liking vultures ,after about 15 minutes and 7 conversations with employees we left I've never had a store actually scare away customers inside.

very nice service,like

Really great experience purchasing furniture with Dana and Jeff. They were awesome to work with, personable, knowledgeable, and laid back! Made purchasing super easy. Delivery wasn't as smooth as I would like, mainly because I wasn't made aware that some of our items wouldn't be delivered until the next day. I was informed at time of delivery.

Bought a Leather Sofa and Love Seat Recliner set 3 years ago. Spent $3000 plus an extended protection package. Well after 3 years we started noticing wear in the leather in numerous spots. We contacted the Platinum protection company and was denied because they said it wasn't covered. Well to make a long story short, after going back and forth with Ashely’s customer service people, they issued us a store credit of $589 for the sofa and $589 for the recliner set. A store credit is only good for what they have in the store and it is only good for 2 weeks. Well 2 weeks came and went. They expected us to go and buy a new set where it will cost us at least $2000 out of pocket because the protection that we purchased denied the repairs. What a RACKET! We will never purchase from Ashely's again and I highly recommend NOT purchasing the protection upgrade. Its all a SCAM and the Ashley sales people and management know it is. They should be ashamed of themselves especially during these times. So now we sit on a 3 year old worn out leather couch.

If your ever in the lake grove area in Long Island. Go see Dana joy from Ashley’s furniture store. She was so amazing and patient. Best of all she wasn’t a pushy sales person. She tended to all our needs and answered all our question. With out a doubt one of the best if not THE Best saleswoman. I’ve been to a lot of furniture stores and just happen to drive by Ashley’s furniture. If it wasn’t for my wife bothering me to check out the store I would of kept driving by. So I decided to give my wife the benefit of the doubt and see what they had to offer. I was blown away the moment I walked in. Everything inside the store and the layout of the furniture was amazing. I can’t wait to buy future things from this store.

Very relaxing from in store to accepting delivery. Didn't feel pushed in the store and delivery was super quick.

Received excellent customer service from McKenna.

My husband and I went to the Lake Grove Ashley’s and we were pleasantly surprised at our experience there. It was Labor Day weekend it was busy we approached a sales associate named Dana B. who was busy at the time she asked if we can give her a few minutes, within minutes she was available. Dana was extremely helpful not pushy at all. She asked us all the right questions and helped us pick out the perfect couch , side table and outdoor couch. When it was time for my husband and I to discuss the purchase/pricing she politely excuse herself and gave us the time we needed to decide without hovering over us. My husband and I discovered that prices were cheaper online and they adjusted the prices right away. Dana was a pleasure to deal with and new our style within a few minutes of meeting us I would highly recommend dealing with Dana if you need anything from Ashley’s.

Absolute horrible customer service!! They swindle you and have the worst customer service I have ever experienced!! Our couch less then a year old bought Dec 2019 and by Nov 2020 was breaking and our coffee table was scratched we called customer service they then said we will order the piece for the coffee table and when it arrives they will send a tech to inspect the couch to get fixed—I kid you not 5 months and 6 phone calls later the coffee table part arrived. In May the tech comes, couch is clearly broken TECH CONFIRMED it’s because Ashley furniture is held together by STAPLES not screws so it’s bound to break sometime quickly after purchase. He ordered a new piece of fabric and said call when it arrives and we will fix the frame and take the fabric off and check the inside then since it’s clearly broken as well. July, the tech comes and the fabric they sent was literally gashed across the from so he couldn’t take off the old fabric to inspect and fix inside of the couch. He ordered new fabric and said again call and we will come and finish work. I have called and been hung up on 4 different times, they are now saying it’s over the time frame and the ticket is closed and won’t come fix our broken couch….but the reason it’s over the time frame is because of them not having good customer service…they literally REFUSED to send a tech to the house for the couch until the coffee table cover came and now are saying that’s why it’s expired and they should have opened it under a different ticket, so they didn’t open it right but it’s the customers fault?? Literally a sham! DO NOT BUY HERE!!!! They are swindlers—we even bought the extra protection plan they convinced us on and when I went to them because of this absurd issue they won’t fix it either because we didn’t report damage soon enough….well how could we report damage Ashley said they were handling???? The furniture sucks! Literally staples holding it together cheap cheap cheap! Do yourself a favor and go to Raymond and Flannigan’s may be a little more $$ but after this experience I can honestly say it would have been worth it to not have to deal with this atrocious company! And I work in retail, I have never written a complaint or review in my life but I literally cannot believe this! 6,000 in the drain!

Don't even bother, I walked in there looking for a new dining room set they didn't even acknowledge me. I tried getting someone's attention but they kept walking. I'll take my money else where

Don't bother calling their phone number...nobody ever picks up the phone. You will die of old age before getting through to them !

Salesperson was great ! Informative but not pushy. Delivery was quick and clean. We purchased on Sunday and delivery was on Thursday. Love our new couch!

Best sales rep Veronica. She took her time she was patient with me and my wife. She took us around to everything gave her opinion and she took our life style into consideration. Ask for her

Although there was miscommunication/issues with my initial order placed with Ashley Furniture in Lake Grove, Austin from the online team reached out to me to resolve the issue after the review I wrote on Google. Austin was able to get in contact with the warehouse & supply chain team to ensure the couch I wanted would be delivered as soon as possible to my new place of residence. I was very pleased with Austin since he provided me with constant updates/prompt responses. I appreciate all that he has done! My sofa/ottoman has officially arrived today. I am looking forward to having friends/family stay over our place now!

Great service. Friendly and knowledgeable

Visited a few of the surrounding furniture places but was turned off by the car dealer sales tactics. I decided to give Ashley a shot in lake grove.I was gently greeted by Mike, he ask me what I was looking for. After explaining a little, he guided me to a sofa that I loved and bought on the spot…I’ve seen a dozen couches prior and this was just what I wanted. Thank you Mike!

Today I worked with Dominic one of the sales associates at this location. He was not only extremely helpful but I could tell he genuinely cared about helping me get the right piece of furniture that I am not only happy with but fits well in my apartment as well. I decided on a liftable top cocktail table for my living room, Not only was it in stock but it will be delivered in only four days! Especially in today's day and age when backorder and things being out of stock is commonplace it was extremely refreshing to be able to find something like this. If you are having difficulty at other major Furniture retailers I would definitely suggest visiting this Ashley Home store location you will not regret it!

I had a pleasurable experience with Sales Associate named Dan. I purchased an outdoor seating area. Before I actually purchased the set I went home to make sure it would fit on our patio. While on Ashley's website to double check the dimensions I noticed an additional Memorial Day discount. When I went back to make the purchase I mentioned the discount and he immediately applied it. I would give Dan 5 stars but I'm going to wait for delivery, which was promised next week. I will update after delivery is made when promised. Delivery made today 6/11 when promised. The set is awesome! Delivery guys were professional! I have added the 5th 🌟

Veronica was so nice and knew her stuff. I was very pleased and would highly recommend her.

This company is bad service customer service is really bad

This company is really bad service I order twins set is like to months or ready I don’t get everything yet

Mike was So Great!!!! We got the Perfect Piece of Furniture for our home!!!❤️❤️❤️❤️Thank U!!!!

I worked with Dan today and he was awesome! I did not know what I wanted and he patiently showed me different styles and feels until I found the perfect couch. 10/10 highly recommend!

Great experience at Ashley’s! Marcel is the best, highly recommend!

Mike was incredibly helpful throughout the whole purchasing process and responsive to our needs and wants. Ask for Mike at the Lake Grove location!

Mike at the Lake Grove location was incredibly helpful. He wasn’t pushy and took his time with us to look at all our options. If you go to Ashley’s look for him!!

Dominick and Marcel were fantastic. They were so patient with us and allowed us to come in multiple times to make sure that we were certain of what we wanted. Thanks to their recommendation to get the adjustable base, I have been sleeping without back pain for the first time in years.

Ashley HomeStore will be my new go to place for all my furniture needs. I have been all over & found exactly what I wanted for my new kitchen townhouse. The salesman to see is Dominic Crafa. I gave dimensions & style and he guided me right through. I will be sending my family and myself only to him! Five Stars wasn’t enough for such expertise and courteous service. Ten stars suffice! Thank you Dominic!

Had Mike as the salesman. Very courteous and friendly. Made us comfortable without pressure while in showroom.

Marcel made our experience a breeze. He helped us find the perfect dining table and chairs for our new home.

This is the worst furniture store to deal with. They show you furniture that looks one way and is delivered in entirely different condition. We ordered several rooms worth of furniture. Almost every piece came cracked or broken. Dealing with their repair people has been a nightmare. They do not honor their five year warranty for which we paid extra for. Their customer service is the worst. They fail to document conversations and then claim that we never mentioned the damages. We have better things to doThen deal with this furniture store. The people in the show room can I help you once you have placed your order and you are left to deal with some office in New Jersey that claims they have no information about the damages. They make appointments for service people to come to the house and then no one shows up. We wasted five hours waiting for someone who never showed up on several occasions. We will be placing complaints with the division of consumer affairs for the state of New York.

This was my second purchase from the Ashleys store in Lake Grove! I previously order a sleigh bed frame and absolutely love it! I also think the world of our salesman Jeffrey- he is honest, helpful and patient. Definitely recommend this store

Awesome experience have dealt with Marcel numerous times has given me great deals exceptional customer service highly recommend

Nice staff

It was a pleasure working with Veronica. She was very friendly, patient and helpful.

Dan was awesome. He helped us get our new patio set. He was super patient and got us exactly what we needed. Thanks Dan

Staff was amazing, friendly, not pushy to make a sale, looked out for the best interest of the customer. Delivery was fast, efficient, on time. Love my piece that i ordered. Will definitely shop from there again.

DO NOT BUY FROM ASHLEY-MOVERS PUT GASHES IN MY NEW WOOD FLOOR. THEY DIDN'T HAVE ANY BLANKETS AND ALSO DAMAGED SHEET ROCK AND RIPPED MOLDING OFF THE WALL. THEN TRIED TO CALL STORE-NEVER GOT THROUGH. VERY VERY DISAPPOINTED

Very nice showroom, quality product.

Amazing service!!! Extremely helpful staff!!!

Great service, not pushy. Fast delivery. Good sales staff and delivery guys as well.

(Translated by Google) Very good, the attention is very kind (Original) Bien bueno las antencion muy amables

We had a most amazing experience. Both Marcel and Dawn were professional, experienced and patient. I highly recommend Ashley Furniture.

I would never recommend Ashley. Our purchase has been a disaster. Told 4-6 weeks for delivery. Finally received the last piece 4 months later and every piece is damaged. The customer service is horrible and every person in the store knows it and told me so. I have gone back to the store numerous times and they are unable to rectify the situation because once you purchase and leave the store you are at the mercy or their horrible customer support.

As new home owners my husband and I were excited to buy furniture at this store in Lakegrove. But all I can say is that it was a terrible experience shopping there. The sales rep Laura had a disgusting attitude and acted like she was doing us a favor by rushing us to purchase a bed. My husband and I purchased the bed and decided that we needed to cancel the order and when we went to the store and spoke to Laura she walked away and sent someone else over and it was extremely rude.

I wish there was a way to give this 0 stars because one star is too much for the type of customer service I have received I went a placed a large order a whole sectional and a bedroom set they was unable to give me a delivery date for the sectional which I purchased paid in full cash on 2/09/2021 when I finally get a delivery date for only 2 pieces of the sectional when is a 6 piece sectional they tell me the rest of the items are on back order and They can’t give me a delivery date at all the store was supposed to contact me to let me know my item was in back order and no one ever did trying to get In contact with them was a complete and total nightmare I’m so upset when I try to reach the store no one answered me I had to drive there to see what was going on and their answer was they didn’t know my sales person Marcel completely ignored me and refused to help me with anything the customer service young ladies on the other hand where very apologetic and eager to help me find a solution thanks to Hannah and her coworker they was able to cancel my order and hopefully I get a refund soon the manager in this store not once offered any type of assistance. Solution or help at all didn’t even acknowledge the issue at all he was to busy making sure the staff didn’t socialize with one another instead of fixing a customer issue

Jeffery was an absolute pleasure ! He made anything and everything we needed to work ! The regional Mitch as well and Marcel were very accommodating. Thank you , Mark and Jill ;)

Purchased Mattress etc from local store but can't contact local store...deliveries screwed up! 5 wks delivery NA charge me for delivery one was supposed to be no charge and they said sorry we forgot to call me for delivery.. so they tell me you can go pick it up in Jersey when I live on Long Island! So had to take A-day off of work 5wks later to get it!! SO Unacceptable!! Customer service not helpful tell me they have the contact local store. And you're not able to contact a local store yourself..I do not recommend buying from Ashley!! Unless you want a wait 2 months and lose money to get your stuff!!

My wife and I found a sectional that we liked at Ashley furniture in Lake Grove. We went to near by stores to shop around and found the exact same sectional for $300 dollars cheaper. We went back to the Lake Grove store to see if we really liked it because the other store did not have it on display. We spoke with the salesperson who helped us earlier and asked if they could match the price we found it for at the other store. They couldn’t and what really made the deal fall apart was a snide remark and scare tactics used by the store manager Mitchell Reich who was called over by the salesperson to try and give us an additional 5% off. They lost the sale and a customer for $100!

Jeff was super helpful! Will definitely come back to this store & purchase again. Good quality furniture and they price match too!

I would never recommend this furniture or the store itself (Lake Grove, NY), to anyone seeking to buy furniture. The only reason there is one star above is because I couldn’t write a review without putting one in. The furniture set I purchased on 10/20 (Belcampo) started to creak and sink on the third day after delivery! Every call I made to Customer Service, the store, the store manager (Mitchell), the salesperson (Stevi) was rebuffed or met with a no return policy or a rude reply. Who would want a replacement for faulty furniture? Terrible product, terrible customer service (if it can be called that) and terrible representatives. BUYER BEWARE - DO NOT BUY ASHLEY FURNITURE! COMPLETE WASTE OF MONEY, TIME AND EFFORT.

Outstanding service and delivery. Recommend Ashley 100 percent.

Sales was great. My problem is with the installation. Lasted 5 days before my bed fell apart 2am in the morning because they didn't use the right hardware. Then trying to get in touch with corporate is an impossibility. Take your business elsewhere

Every moment in store was amazing. The salespersons, Mike and Ariyanna, and manger, Mitch, were wonderful to work with. They all took their time and did not pressure me and my partner to purchase anything until we were 100% sure of what we wanted. Everyone was very knowledgeable and courteous through the entire experience. Would definitely recommend their Lake Grove store! 10 out of 10!

We just received our couch from the Ashley Home Store in Lake Grove. We originally ordered a sectional from a catalog because they didn't have it in the store. Unfortunately, we didn't realize when we ordered, that it wouldn't fit in our living room. The delivery people took it back, and we went to the store again to find another sectional. Dani, our sales girl was amazing, and very personable. The experience was great right from the start....even with the mistake we made. The delivery men were awesome as well. It snowed , and unfortunately, we live on a hill. The truck got stuck at the bottom of the hill, and they walked the pieces up the hill to our house! I will definitely go to this store again in the future. I will ask for Dani as well. I can't say enough nice things about my experience!

Guys did a great, fast and courteous delivery! I am very satisfied!

Worst customer service I have ever received. I work in customer service and I would lose my job immediately if I provided our customers with the type of service that was give to me. To make a long story short I was interested in purchasing a couch. No one explained throughly the terms of the program they were signing me up for. After they signed me up they gave me a paper with the terms and conditions. When I was reading it I noticed a few things off. I started to question exactly what I had to do and the lady did not like that. She told me it was a bi-weekly payment and that I had to pay it off in full in 3 months. I understood but the numbers were not adding up and I would of had to pay almost $2500.00 for a $799.00 couch. She kept yelling at me “YOU’RE PAYING $53 BI-WEEKLY”. I give you my word I’m not exaggerating. But paying the $53 bi-weekly in 3 months would not pay it off and again I would have to pay $2500.00 for the couch. Her answer was well make more payments and pay it off in 3 months so you only pay $799.00. I was so sick to my stomach the way she yelled at me and did not listen to anything I was saying. I told her to forget it that I will not be purchasing anything and her answer was “well you’re already enrolled in the program.” I said can you cancel it. She told me I need to call the program and cancel it myself. I asked her for the number and she literally walked away from me, my 65 year old mother had to find the pamphlet with the number on it. Most important I got into my car to call and cancel and the lady asked me why they did not cancel it in the store that it was wrong for them to make me go through this process. Terrible people, bad attitudes, and extremely unprofessional. For me to take time out of my day to even write a review, it’s truly important because I’ve never wrote a review until now. I know a great deal of people becoming first time home owners and I will tell each and every one to stay clear of this place as well as my many friends and customers at work.

Conscientious & courteous staff

Danny was exceptional. Met my price And was very easy to work with

I came in to look at sofas and my sales rep was Henry, he greeted with a big smile and listened to and took into account what i was looking for and showed me what fit that exact criteria. He was patient with me and did not rush me or push me. I left with a few options and came back in the afternoon with my family and together we made the final pick. He spent a very good amount of time with us including my kiddos. We also worked with Mike he was very helpful and informative, overall the staff all worked together and the store was very tidy and well maintained by all as I observed some reps fluffing pillows and placing items back in their correct places. (lots of team work that is so needed during these times.)

Quality furniture at a reasonable price and so much selection. Marcel our salesman was extremely knowledgeable and a pleasure to work with. He didn't put any pressure on us and answered all our questions. Also Mitch the manager was a very big help and a pleasure. Great experience!!

ok but be very careful we found a comfortable couch but there are some quality control issued. do your research. the staff is very nice. helpful, knowledgeable, and good lookin

Ashley's was great had a great salesman named Chris. Great selection, a little pricey but better quality.

Staff was very helpful and friendly.

Great experience. Dawn and Dan were very friendly and knowledgeable. Would definitely be back for future purchases

Dan Hof was great to work with! He made the process very easy, we can’t wait for our new furniture!

Great product

I love the furniture

Our salesman, Marcel was so polite and knowledgeable. He helped us in every aspect of our purchase. He found us exactly what we were looking for. We are, and will continue to be a loyal customer.

We ordered a couch and ottoman on September 7 2020.it is now November 16th and still nothing! I finally called at the beginning of november , 1st they couldnt find my order and then was told it was backordered! You would think that the salesman would have called...NOPE. I went into the store and was told due to covid, I said they told me on the phone it was backordered?!?! I was then told basically tough.they MIGHT get it to me in december.we have thanksgiving and no place to sit for 4 months! Called today still waiting for a call back.the salesman was rude, got into a political conversation.we are turning our whole house and I WILL NEVER SHOP HERE AGAIN. OH AND STILL NO FOLLOW UP CALL FROM THE SALESMAN.SO THERE MOTTO IS IF YOU PAID IN FULL AT TIME OF PURCHASE YOUR A FOOL

We purchased a loveseat/sleeper. Marcel was our salesperson. He was so helpful and kind. He knew what he was doing and made it a great experience.

Marcel was highly knowledgeable, and helped us pick out the perfect sofa and TV stand for our new place. Highly recommend.

The salesperson read quite nice and very helpful.

The salesman were ok, but one of them forgot to call me back when he said he would check something and then get right back to me. Then delivery took a month and two weeks longer than they said which was a month, so we waited two and a half months. We only had 1 choice for delivery date if not we would have had to wait another 3 weeks. Overall not happy. Hoping couch comes and is in good shape.

Nice, casual furniture

Excellent. Knowledgeable help with our purchase. No pressure but instead great ideas on what to match with each purchase. Help from bedroom to couches to living room and dinner tables and chairs. Dan our salesperson was a great help A+.

We had the pleasure of working with Jeff, even through the pandemic he was always in touch with us keeping us informed every step of the way. Very personable, professional and knowledgeable. It took longer than expected, i have to say I was in a panic -But I am Beyond pleased with the rooms I purchased and the customer service we received. . We now Need to furnish our basement and will definitely make it a point to deal with Jeff.

If I could give 0 stars I would. Purchased a 3500 dollar sectional with power recliners about 8 years ago with the durablend leather and rarely use it. 5 years after purchase, its starts peeling, I contact Ashley furniture and am told someone will get back to me. NEVER DID. 8 years now and look at it. NEVER BUY THIS POS. Search Ashley durablend complaints on the internet and you will see what I mean. Horrible product and horrendous Customer Service. SEE PHOTOS. The little flakes that peel off will actually stick to your clothes and anything else that comes into contact with. Can't even sit on it.

If you want to pay a $100 delivery fee for the delivery guys to damage your furniture this is the place for you! They cracked our table in 3 places putting it together. Took 3 days and multiple phone calls to get a response from customer service to be told they can send a tech in a MONTH! So now we need to wait for a tech to come to state the obvious that they will need to send a new table. Ridiculous how you can pay so much and be given the run around.

Very friendly and helpful staff

Ordered sofa online had delivery scheduled, they never came. Very nonchalant about it. Will take my business elsewhere.

Some of the ugliest furniture I have seen. No one asked me if I needed help until I was leaving.

William and Victoria were a big help. They were kind, patient and extremely knowledgeable. If you need to purchase any furniture, I highly recommend this location and these sales associates, although all the sales associates were very friendly and knowledgeable. Thank you both for all of your help the great recommendations and answering all of our questions. You will not be disappointed at this location, or with these advisors.

Horrible trying to get in touch with customer service,when you do after hours of trying you get no where..I was expecting my full order and they came with 2 pieces missing which I was never informed of,had to drive to lake grove store only way to get a hold of someone.victoria was patient with me when purchasing the furniture and very helpful when I went in explaining my situation.

DO NOT BUY FROM ASHLEY FURNITURE. We order a ton of furniture from this store in July. I’m talking over $10,000. We are still missing a piece that we ordered. Two of the pieces that were delivered have issues that we have called about several times and sent pictures. You would expect this from a cheap furniture store or if you buy something used but for a brand new $3000 couch to be missing piece and it not be addressed by the company it is an issue. Also one of the dinning room chair rocks because the legs aren’t the same length. Ashley has done nothing to help and keep blowing us off. Not to mention the in store price for items is way higher than the online price. Shame on you guys for not taking care of your customers.

DON'T BUY THEIR FURNITURE!!! THE SALESPEOPLE FORCE YOU TO BUY THE INSURANCE PROTECTION PLAN BUT WHEN SOMETHING HAPPENS TO THE FURNITURE YOU HAVE TO PAY FOR SHIPPING AND EXTRA FEES FOR THE REPLACEMENT OF PARTS.

Mike at the Ashley’s furniture store in Lake Grove was awesome! He was so helpful and pleasant and made our shopping enjoyable. After spending hours shopping other stores, we wished we went here first. They matched their online pricing and made the whole day worth it. If you visit this store, please ask for Mike, you won’t be disappointed.

(Translated by Google) Very good service and prices (Original) Muy buena atención y los precios

Ashley Furniture was the only store that could deliver a couch within a week, after trying Bob's and Raymour. Shipping is very delayed due to Covid. However, the reason I was able to get a couch so quickly with Ashley was because I went with a discontinued model that they had in stock. There was no floor model so I wasn't able to try or see it before ordering. The sales rep did a great job showing me other similar couches on the floor for material, color, and feel. Word to the wise: don't take their word for it when it comes to style. I'll be the first to admit that I don't have a good sense when it comes to color. The ottoman I purchased was a floor model that wasn't part of the couch set. The rep told me that they think it will match great with the couch. It doesn't Ashley's return/exchange policy is basically that there are none, so I'm stuck with it. While I understand that this is typical for other furniture stores, it certainly doesn't set Ashley apart from anyone else.

Fabulous Ronnie was patient kind knowledge thank you

Victoria was amazing!! Excellent customer service! I will be purchasing furniture again with Victoria from your company!!!

Nice stuff. Not in my budget.

We had an amazing experience with Stevi Starr last weekend! It was by far the BEST in-store experience we ever had! Stevi was so patient, polite and honest while assisting us by providing valuable information, understanding the customer needs and offering options without being 'pushy'. We felt so comfortable working with her, the type of professional you feel you can trust. I definitely recommend her work!

My Girlfriend and I came to Ashley today to find a new bedroom set. While we weren't able to find anything we loved Ronnie D. a sales assosiate spent a ton of time with us and absolutely killed it in the customer service department. He went out of his way to show us the differences and similarities in each set and even priced us out in serval sets to see what we'd be paying. He was by far the best sales associate we saw all day and we will be shopping at Ashley again for our couch in a few weeks because of him!

I had an excellent experience with Ashley’s sales manager Marcel in the Lake Grove NY store. He was extremely friendly, knowledgeable and helpful with my order for Ashley’s Fire pit dining patio set. The pricing was great and he went above and beyond to enable us to have our furniture within a few days. I highly recomend Marcel and Ashley furniture store. Thank you!

Smart, informative salespeople! Great sale prices!

If you want damaged furniture, horrible customer service and to be completely frustrated with a company - this is your place! (Disclaimer - I could not find a way to write a review for the Ashley Website and not the actual store but I needed to get this out some how). We ordered new bedroom furniture and 4 of the 5 items we ordered were damaged. I cannot get one reliable person online to help resolve this. Their website does not work as in you cannot see your order history or track shipments (especially replacements). Would not order from them again.

Top notch from start to finish. Made the appointment efficiently, greeted us at the door, answered all our questions and was just a pleasure to deal with all the way through. Just super

Initial purchase went well. But about 10 months into owning the couch and chair the fabrics began to wear. I had called the warranty company and they told me to go through the 1 year manufacturers warranty. After attempting to put in my claim with Ashley I hadn’t received a call or email in over a month so I had called back and they cancelled my claim. After making my second claim I was told that within 72 hours I should receive notice on the actions to take but after a week no notice. When I finally called they told me the wear from me sitting on the couch isn’t manufacturer defect and to go through the warranty company they had offered. When I had called the warranty company they denied my request saying it was manufacturers defect. Worst customer service I’ve ever experienced and their product quality is even worse. I’d be ashamed to sell a product like this.

Victoria was patient and knowledgeable!

What a great place to find quality furniture at a great price! Brett’s knowledge of each of the products that the store offered made me comfortable and excited about my experience. He was so friendly and dedicated to help us find the sofa that fit perfectly in our new home. I’m so glad I visited this location!

We were in the store today and Mark was an excellent sails man. He answered all our questions and was very prepared.

Mark was awesome. Explained all details necessary to make the shopping experience easier to make a decision.

appreciated all the help we received from Brett and dawn. They were a pleasure to work with and are very knowledgeable about Ashley products.

Customer Service is horrible. If I could give less than 1 star I would. I purchased, paid set up delivery. Piece was damaged when it arrived. The driver took pictures and called supervisor Carlos. Carlos puts me on the phone and hes telling me that it's not damaged it's just a touch up over a knot and I could be charged for a redelivery. I sent pictures to customer service and they agree its damaged and it will redeliver for free. Being i really didnt want to take another day off from work they said they'll put me on the later delivery schedule. I get an email today and told I'm in the first earliest block for delivery. I call customer service and they tell me theres nothing they can do. I try to call Ashley Store in Lake Grove on Middle Country Road where i purchased it and it goes directly to Customer Service. They have to call the store for me. When I got the store on the phone all she said she can do is cancel the order and refund my money. They are only interested in selling after that there is no customer care. Avoid Ashley in Lake Grove on Middle Country Road at all cost!

Carlie was great! We bought a sofa and a couch from her. We shopped for months and were unable to find exactly what we were looking for. She helped us on multiple visits and was able to explain the benefits of different pieces within the showroom. She was very knowledgeable about the inventory and online order options. I highly recommend working with Carlie and buying from this store.

I had a wonderful experience with Shannon she was very patient with my fiancé and I when trying to figure out the right couch that we wanted to get as well as that she had great ideas on what would work with us and also helped us with our application. The store was closing but she was very patient with us as if we weren’t a bother thank you so much for your time your amazing will always come to this store than the one in our local neighborhood ! Make sure she becomes a manager Ashley !

DO NOT PURCHASE FURNITURE FROM ASHLEYS FURNITURE. Do your self a favor and just google reviews, they all say the same thing. I purchased a very expensive wall unit that was assembled incorrectly and we did not notice until one of the farm doors almost fell on my 5 year old. We have been trying for over a month to get someone to come and correct with no luck. First they say the peices that are needed are shipped from overseas, then they say it takes an average of 4 weeks to get it shipped to us but still nothing has been resolved and we are going on 2 months. Furthermore, once you receive the missing tools they will then schedule a tech to visit. I tried calling Beverly the customer representative who I purchased the furniture from at the store who was extremely pleasant during my purchase to only find out that she lost memory very quickly of who we are and expressed how she couldn't be of any help. Find it funny as she was very quick to remember me when she wanted a review. So here you are Beverly, here's my review. Go to another store you would think that because they are so expensive you would receive great quality. $3000 unit that cant be used. Awesome

Gabby, at Ashley Homestore, is awesome! I have been looking for accent chairs for weeks and unable to find any that I liked. She was able to find 2 velvety, perfect sized, comfortable chairs on the website. They are a great price. She was more concerned that I found what I was looking for than her pocketbook. Thank you Gabby! My chairs are arriving next week.

Great service, very friendly people. Also very accommodating with pricing and financing. Beautiful furniture...highly recommend

I def recommend this location! Carlie was beyond helpful and when my 4yr old was hungry she went out of her way to make a bagel for him and distract him for alittle while we shopped! She was beyond helpful. We love our new couch

I typically don’t spend time writing reviews, but after my recent experience at the Lake Grove location I had no other choice. I recently visited the store in search of a sectional couch. I was immediately approached by a sales representative named Shannon T, (yes- I took the time to ask, as I would never want a negative review to be generalized to an entire store). Shannon consistently interrupted my husband and I mid sentence. Her tone of voice was condescending and avoided making eye-contact throughout our visit. She refused to show us products in the medial to upper price range, despite numerous requests. It is without a doubt that my husband and I will never feel comfortable stepping foot inside of an establishment willing to allow someone to represent their company with such little training.

I purchase a coffee table from lake grove Long Island New York location when purchasing they told me when it arrives if you don’t like it you can send it back for delivery charge of $80 when it arrived I asked delivery guys if I could take a photo to send to my wife to see if she liked it they told me I have 72 hours to return to store I corrected him and told him what store said he insisted while fumbling through his phone looking for return policy I tried to call store but you are only able to contact corporate office and stayed on hold for long time the delivery guy said don’t worry sighn his phone just seemed like he just wanted to leave when finally getting through to corporate they said delivery man never should have told me that and she was sorry all sales are final how shady is that I’m stuck with coffee table and end table we don’t care for

Brett was so extremely helpful. He made what I thought was going to be a stressful evening shopping for couches fun. I recommended seeing Brett when shopping at this store.

Over rated

I came in looking for a sectional couch and Carlie helped us to find the perfect one. She is knowledgeable and personable and not pushy at all. After measuring and picking a color, the whole purchasing experience was easy with no surprises. I highly recommend Carlie and the Lake Grove location

Brandi was friendly and very helpful. Thanks for a positive experience purchasing our new dining room set.

Brandi was so helpful and nice. We were in and out in 30 minutes with a new kitchen set!

Brandi was wonderful

Loving our furniture purchase AND now purchased a mattress along with a headboard. We absolutely love the customer service we get from the Lake Grove location.

We were helped by Brandy. Showed us exactly what we were looking for and the options. Great sells person. No pressure, no stress.

Brandi helped me find the exact dining table I’ve been searching for ! She was very patient, kind, and most importantly- knowledgeable. She was not pushy but rather just happy to help me find exactly what I was looking for ! Thank you Brandi!!

Today I purchased 2 tables and some accessories for my house at the lakegrove store and this knowledgeable and patient saleswoman Gabby took care of us very very impressed with her customer service highly reccommend her.

Brandi was very helpful and knowledgeable!

Amazing experience with Brandi! She’s awesome, made our shopping experience super easy and stress free. Highly recommend!

I went to this store, no one greets or received me, people are just looking at me not even asking what I'm looking for, I like one product I would have brought it if get the proper response from them. I'm not going to visit this store again..!!

Brandi was so helpful with finding the perfect bed for our new room! She was very kind and friendly when we were deciding what to purchase. I had such a wonderful experience working with her and will definitely be back.

This location in Lake Grove is the best. The Assistant store manager Marcel is truly the best I have met. He is professional and friendly. He helped me with my purchase which made the process easier.

My husband & I worked with Shannon and literally furnished our whole entire house! She was great.

I had the most wonderful experience with Gabby and if I give give her 10 stars I’d give her 10 stars

Went to purchase a fireplace cabinet and had a great salesperson. Victoria was friendly, knowledgeable and pleasure to work with. She never made us feel pressured. Victoria is an asset to the store!

I ordered a bed set in Nov 12ishthe guy gave me a heads up that its on backorder, so it wouldn’t arrive until Jan 11. He assured me how “on top of everything he was”, and I would hear from them the week of, and if any dates would change. January comes, and I haven’t heard a peep from anyone. It took forever and a day to get an answer of the ETA, which was now Feb. 27. I asked the manager (Samantha I think) if anyone had this bed set, she said she’ll get back to me right away. 2 days go by and nothing. When I tried calling back, she wasn’t in. I had to call every nearby Ashley’s myself. As February approaches, I am hoping to hear some type of confirmation! I would like comfort knowing that Ashleys still knows I exist.

I saw something online went here to view.asked to see it.loved it and ordered it!!!

Brandi - extremely helpful finding everything we needed. Good input when we could not make decisions on our own!!! Excellent service.

Callie is extremely helpful and knowledgeable. She was very patient and caring.

I bought my living room furniture from this store and my sales lady Beverly was amazing! Will be a returning customer of hers.

Purchased a sofa and love seat from this location. Love the product we chose and had EXCEPTIONAL service from Beverly. If anyone is in the market to buy any type of furniture, we highly recommend visiting Beverly!!!

As soon as we walked in ,Mark helped us and gave us a lot of options. Highly recommend him.

Yesterday me and my partner went to buy a couple of things at this store, Shannon was amazing she showed us all the inventory and features of certain beds and we ended up buying things we weren't expecting. Being a sales person I rate her 10 stars because she didn't pressure us at all. She delivered a pleasurable and professional experience. Thanks for the great work!!!

Great service, friendly and knowledgeable staff. Our sales person was very accommodating.

My boyfriend and I were recently purchasing some furniture for our new apartment. Ashley HomeStore was the nicest of all the nearby furniture stores, but more importantly Brett made our experience so nice and stress free! We were nervous about encountering salespeople but Brett wasn’t pushy AT ALL and he really helped us narrow down what we were looking for. In other stores we kept coming back to how pleasant our experience in the store was and ultimately came back to purchase our furniture. Thank you so much for your help, Brett!!!

WORST CUSTOMER SERVICE, Please folks, beware of this company, ASHLEYS especially the assistant manager MARCEL. so rude the employees laughed in my face when i told them the issues with furniture and refused to help me whatsoever. they will steal your money in return for FAULTY furniture and pretend they care about you just to make a sale and then avoid you so they dont have to warranty it. I spent over 5000$ and the store manager lied saying he would bundle all my new home furniture and "throw in insurance on everything" come to find out 6 months into my purchase, he no longer works there i have videos and photos to prove the shady characters who they hire at ASHLEYS Lake grove, ny I will make sure no one ever shops there again

My husband and I walked in just to look and wanted to browse. Brandi was front and center right when we walked in and greeted us right away. She was not over baring and let us browse on our own. She reconnected with us and answered questions we had. She was polite, helpful and super caring of our needs. She made our experience so great and we left with a brand new bedroom set, living room set and mattress! She really wanted what was best for us and for that we truly appreciate! Thank you Brandi! - Samantha and Matthew