Ashley Store Liverpool, NY (Bayberry)

Very good store and buying experience

Natasha is excellent to work with! She is professional, friendly and very efficient. We work with her for any and all of our purchases.

Left Ashley not super pleased, I should’ve just ordered my mattress online. I was told there was a sale going on through Presidents’ Day, after informing them I what specific mattress I was interested in. I received no discount or sale. Then I was told one price on the mattress protector, I agreed, then at check out it went up $80 because “he got the price wrong” Spent about 45 minutes trying to complete the sale of my mattress, the employee didn’t really seem too sure of what he was doing. I think it’s wrong to tell me there’s a sale after I told the employee what specific product I wanted, then be charged full price. Along with the sudden price increase of the protector. Anything to make a sale at this store

What a great experience. I went in knowing what I wanted and worked with Patricia…who made my experience all the better. She was knowledgeable and so friendly, making the entire transaction effortless and smooth. I ended up having to do a return and she made that just as easy as the original transaction. Highly recommend 😃

Lorrie was great to work with. She provided all the information that we needed and followed up without being too pushy! She was a great sales person! Cannot wait to receive our purchase.

Sierra Rusk was so knowledgeable and eager to find just what I needed. Shopping was a delightful experience with help not pressure. Thank you, Sierra. Ashley is great.

Natasha was very helpful when finding the perfect couch for my new home. Would highly recommend having her help you for any of your furniture shopping needs.

Natasha in Liverpool store was wonderful!!!!!

Many thanks to the excellent team at Ashley Furniture in Liverpool, especially Lorrie. We happened upon a newly clearanced item in the back room that was perfect, except we also need the matching chair/ottoman. They patiently found these for us at the Camillus store. They went above and beyond to help us with this purchase of great new living room set at a spectacular price. This would be a five star rating if they had better hours for us to pick up our new furniture. But we’re so excited about our purchase and would definitely return.

We bought a sectional back in December and put half down up front. We did a payment plan that will cover the rest over a year span which we are happy with. While picking out our couch we told the sales rep we were concerned because we live in the top floor of an apartment building with narrow hallways & we were told delivery would NOT be an issue as long as we have standard size door frames- which we do. Fast forward to delivery day, my fiance is here by himself (i am pregnant) accepting the delivery, and our delivery drivers refused to attempt to bring it up the stairs due to a “liability”, yet they claimed we could do a return and choose a different couch. Mind you, this sectional was one of the most affordable in store, and is less than a quarter of the amount i was approved for via Wells Fargo- interesting. After that offer, these men left our brand new couches on the sidewalk in front of my building in the middle of winter on a Tuesday while everyone is at work, unable to help my fiance even with the smaller parts of the sectional, because they claim they must move “all or none”. Luckily he was able to contact family to leave work early to help, and the sectional made it into the apartment no problem. I spent all day trying to contact the store via phone, and never once did i get a reply or a call back. I finally “texted” support and got ahold of customer service, and was offered an apology and $100 off from the couch which doesn’t even cover the full delivery fee, or a $200 gift card which is only valid with another separate purchase. I urge shoppers to consider another furniture store that is willing to follow through with their job or at least give adequate compensation.

Ethan was really great! He was new, so his coworker pitched in and helped out. I think she was the manager actually! My brother got what he was looking for and me too! We had my 6 year old with us and everybody, especially Ethan were really great with him!

The furniture we have gotten from rent a center is crap the materials used in the furniture is cheap particle board and crap metal but after spending over 4 grand on two couch sets that have fallen apart in less than 3 yrs I would never ever recommend this company

Natasha, sales rep at the Ashley, Liverpool, NY store was great! Extremely helpful, knowledgeable, courteous and professional. My wife and I visited an Ashley competitor but was sold on expertise and customer service of Natasha. I'm sure the other sales reps are great but from my experience, ask for Natasha, she is a great asset to the Liverpool store.

Great working with Eathen. Very helpful and friendly.

Tim was great! Very helpful and made sure what we bought was exactly the way we wanted it!

Sierra made my experience probably the fastest and smoothest shopping for furniture has ever been 5 stars for sierra

Always helpful and nice. This was our third time ordering furniture from this Ashley.

I worked with Sierra to get a new bedroom set and she was super knowledgeable and very helpful! Walked out a happy customer with a new beautiful bedroom set!

Patricia is a great sales woman she do a good job

Stopped in to the store after I found a sale on their website. The salesman was super easy going and let us just browes for a little bit without being too overwhelming. Absolutely appreciate that. 5 stars will be back for future purchases

Tim was excellent, knowledgeable, personable and polite without leading or pushing. We were pleased!

Very friendly and helpful.

Found what I was looking for. Very pleased.

Ethan did a great job. It was a pleasure. Regards, Bob Stamm

Friendly, knowledgeable staff. Made purchasing a pleasure. Thanks to Patricia for helping make the purchase process a breeze!

Went into Ashley furniture to see what they had in stock I really wanted a dining room table set before Christmas they were able to sell me one from the clearance area. They helped me load it and even strap it down to my truck. Thank you Ethan and Lori!

I had a great experience with Ashley Furniture. I have been looking for a kitchen table and Sierra was very helpful and knowledgeable while shopping. I didn’t feel pressured or rushed which I am very appreciative of.

Our salesperson was great. She helped every step of the way.

They made things very easy. I found what I wanted at a price I wanted. Thanks!

Staff is Very knowledgeable. I was helped by Patty she knew exactly what I was talking about when I walked in and told her the name of the sofa I wanted. I got exactly what I wanted. They offer price matches from certain places so make sure you do your research first. They even match the delivery fee If you ask. Very happy can’t wait to receive my sofa!

Good selection and sales team. Sierra is helpful without being too pushy. Excellent sales techniques.

Tim was awesome. He was patient with our incisiveness. Asked questions to see the style we were looking for. Out of the four places we went he was by far the best sale rep. We liked that he gave us space and didn’t pressure us to buy. He was very personable and made the buying experience enjoyable.

Sierra was so helpful and kind!

Stopped in on a whim and explained to the saleswoman that we were just looking. She acknowledged that and continued to look with us for over an hour. She never pressured us, and was very helpful, super friendly and tolerated our silliness.We ended up finding the perfect couch, on sale for 2 more days at 20% off. When I explained that the couch was for a house I wouldn’t be occupying for 6-12 months. She told me they would hold it for 13 months. I wasn’t ready to make the decision at that moment. She encouraged me to think about it and to call on the last day of the sale and let her know my decision. At no time did I feel pressured. I ended up buying it and can’t wait to see it in my new home! It was a very positive experience with NATASHA! Have been back twice since initial visit and received the same excellent assistance from Natasha. Last visit was for a bed frame and mattress. Natasha spent a good amount of time making sure I found the mattress that was just right for me.

Patricia the sales associate that helped me was very personable and a huge help. Sweetheart!!

I recently visited the Ashley furniture store to purchase a bedroom set for my daughter, and Natasha was outstanding from start to finish. She was friendly, knowledgeable, and incredibly patient in helping us find the perfect style and layout. Natasha offered great recommendations and made the entire process smooth and stress free.

Lorrie was super helpful! We did not feel rushed or pressured to make a purchase. This was our first visit to Ashley Furniture and it definitely exceeded our expectations! This will now be our go to store for our future furniture needs!!

Sierra was awesome. She helped me find the perfect piece and gave me a great price 😀

Very friendly, knowledgeable sales people. And were able to find a great price on furniture.

Great service and attentive salesperson. Thank you!

Very nice ppl working there not very pushy like they are at some other furniture stores. Unfortunately they didn't have the set we wanted but we found something else that was very comfortable and looked great. Can't wait until it's delivered! Highly recommend going there!!

Monique was friendly & great to work with!

Was well informed on the furniture we were looking for

Sierra continues to provide amazing service every single transaction!!

Sierra was a wonderful sales associate and found exactly what we were looking for at an amazing price!

Very courteous, great product knowledge, smooth transaction and extra help to arrange for.pickup. Very satisfied!

Upon arrival, I was immediately greeted, warmly, by Lorrie. She assisted me with professional decorum and insight; she could not have been more pleasant and above reproach. If you are in the market for quality furniture and are in the Liverpool, New York area, shop at Ashley Furniture and ask for Lorrie.

Ethan was great. His helpfulness and professionalism was unmatched. The whole experience was very pleasant. We will definitely shop there again.

A very professional young lady who was very help

Patty was very helpful and pleasant. She made sure I got the best deal.I will be returning and will be telling everyone that Ashley is the place to go.

Natasha and her manager were very easy to work with and they got me a great deal. I cannot wait to receive our furniture.

I knew what I wanted and the salesperson Natsha was very helpful. Very satisfied and got what I wanted. Her knowledge was great. She was pleasant and very helpful. 👍

Your associate Sierra rush was a great help and took care of our dresser purchase.

Chad was super helpful and easy to work with! What we wanted was sold out, but he quickly found a comparable alternative option for a cheaper price!

Good experience.Nice sales girl.Not pushy.Helped to find what I wanted in my budget.

Very pleasant experience working with Sierra

Sales person Patty really was a wonder. She helped me find exactly what I needed. She was very patient and I can’t wait to get my new furniture.

I worked with Patty. She was wonderful. She answered all my questions with complete professionalism. When I look at purchasing more furniture in the future, Patty will be my go to person. I just loved working with her.

Patty at Ashley’s Furniture was absolutely amazing! 10/10 recommend her knowledge, friendliness, and expertise.

Monek gave excellent information, pricing, selection and options. Can't wait for delivery. Thank you!

10/10 - Patricia was so helpful and super nice.

Both times I went in, the people that worked with us, were very nice and helpful. Would definitely go back.

Fast, excellent service as well as accommodating and patient!

Our salesman was very outgoing, reasonable and not pushy. She was overall very helpful and patient with us. Only downfall was I wish she would have been more knowledgeable about qualifying for finance. She told us we could apply for interest free financing with an extra discount but turns out, we did not qualify and I got stuck with a new credit card I did not want. She pitched us a price before we decided to make the sale, then come to find out we had to pay even more than what she said.

Great experience! Had a great salesman that left me alone to shop but answered all my questions when I was ready. For my sectional he priced matched a brand that was lower at another store and also helped me to mix and match a dining table with chairs from another set. Super friendly, not pushy at all and was helpful through the whole process.

Ethan was very helpful in assisting my wife and I to find a great new bed frame for a tremendous price

I wish I could leave more than five start for this Liverpool store. I reached out them because the couch we wanted was on clearance. I was told by my local store in Ohio they may have one in stock. I went the chat route and was messaging with Quinn. Quinn advised they didn’t have it in stock after checking their website but stated they would check the store. I received a message back from Quinn the very next morning and stated they had found the couch. I then spoke with Natasha and she was able to complete the transaction in a timely fashion. Both Quinn and Natasha were extremely helpful and I was very vey impressed by their willingness to help. If I had a business I would want both of them on my team. It’s nice to have great customer service these days.

Outstanding experience. Was looking for a specific piece of furniture and Natasha and her team delivered perfect customer service. Found the exact item I was looking for and helped me coordinate all the details. Everything was quick.and simple due to Natasha's experience, professionalism and kindness. Will absolutely go back in the future.

Very professional and friendly.

Patricia was outstanding, knew exactly what I wanted and we close the deal less than 20 minutes Thank you for a great customer service

My sales person Lorrie Relyea was amazing. She greeted me when I walked in the door she answered all my questions in great detail, helped me through the process of picking furniture out, and because of her, I bought 2 living room sets. Thank you so much, Lorrie!!!

Quinn proved to be an excellent resource at Ashley Furniture in Liverpool, NY, demonstrating knowledge and attentiveness while maintaining a friendly demeanor. I had a great experience and will be returning

Natasha is wonderful!!!! Knowledgeable, pleasant, helpful and fun. We enjoyed our shopping experience with her!

There were a lot of great choices. Our salesperson did a great job of pointing us in the right direction and made it very easy for us!

Had a great experience shopping at Ashley Furniture. AnnMarie greeted us at the door, let us shop around on our own without hovering, but was around if we had any questions. She gave us a great deal on a chair we were looking at, which for us sealed the deal!

Had a great experience with my mom she has a hard time walking around and needed a new mattress and Lorrie knew where to take us and which mattress she should try for comfort. Very helpful and great to work with.

The sales person showed patience and understanding while I work through my decision-making process without any pressure

Natasha is great to work with and everything we have ordered was exactly what we expected!

Ann Marie was amazing at Ashley! She helped me so much. She went above and beyond even when she wasn’t working. She answered all of my questions and was so helpful. I would recommend her to anyone

Lori Isabell at Liverpool raymour was amazing from start to finish. She helped me with all my questions even after hours or when she wasn’t working. She went above and beyond! I would recommend her to anyone!

Delete pleasant experience and nice.Place to shop. Pleasant personnel, not pushy and very helpful.

I knew exactly what I wanted when I walked through the door and Anne Marie guided me through the process. She had great ideas and I saved money 🤗🤗🤗 Thanks 🤗🤗🤗

Very good experience. We needed a new twin size mattress that was comfortable, mostly firm and a nice quality. The price was very fair. Our salesperson, Natasha, is knowledgeable, patient and worked with our expectations.

Our sales associate Lorrie was great, she took the time to show us multiple beds in different price ranges. She was very patient and answered all our questions, gave us all the different options available. I'd recommend her to friends and families in need of a bed!

Natasha was extremely helpful during our shopping experience! The prices are also great. Would recommend this location!

I had an excellent experience at Ashley furniture today. Tim was knowledgeable, friendly and a pleasure to work with. He helped me find exactly what I needed. I’ll be back in the future! Thanks, Tim !!

Excellent service. Professional.

Tim was great to work with! Very helpful, he really listened and steered us to the right furniture to chose from. Thanks Tim, great working with you.

Patty was very good to us. She greeted us at the door ask our names, wanted to know how she could help us listened to us and our needs was very professional and patient with us answered all our questions... Even when we ask about mattress sales she helped us out and got us a great deal on both the mattress and frame, and the love seat. We weren't going to buy today we were just looking ,but Patty helped us and we made the decision to buy them both

Natasha was very helpful in finding me what I wanted.

Natasha, greeted me with a warm welcome, she asked great questions and guided me to the best mattress for a great night's sleep. Totally looking forward to my next trip to the showroom in Liverpool.

Patty made my 1st experience at Ashley amazing. She was very knowledgeable, professional and kind. Patty went above and beyond to make my buying furniture easy and affordable. I highly recommend Patty. Thanks you, thank you, thank you.

No pressure great service. Lorrie was very accommodating

Lori was great, very helpful

Amazing customer service , Natasha was amazing help she made sure we left the store with the couch of our dreams !! 🩷🩷🩷

AnnMarie was super helpful and very personable. She even helped me carry the large pictures out to my vehicle with me.

Knowledgeable, fair pricing outline, not pushy about holding 24 hours before payment

Patty was an amazing excellent seller. I would highly recommend going there and talking to her first. My wife and I purchased exactly what we were looking for. Thank you

I went into Ashley today looking for an end table and was assisted by Anne. She was very friendly and helpful. She will be my go to person for my next purchase!

Took about 5 minutes to find a couch, sit down, and pay. Excellent selection and service.

Annmarie was wonderful to work with. Extremely helpful and pleasant!

We recently visited Ashley Furniture to try out a Nectar bed, and our experience with Patty was absolutely outstanding. From the moment we walked in, she made us feel welcomed and cared for. She patiently walked us through the different mattress models and competitors, taking the time to explain every detail so we could make the best decision. What impressed us most was her dedication. Even though it was past store closing time, Patty never rushed us. Instead, she double-checked every detail to ensure our order was perfect. Her professionalism, kindness, and genuine care turned what could have been a stressful shopping trip into an enjoyable and memorable experience. Patty went above and beyond, and we couldn’t be happier with the service she provided. If you’re shopping for furniture or mattresses, I highly recommend asking for Patty—you’ll be in great hands!

Friendly and attentive staff. Will definitely come back here again.

Natasha was fantastic! She found everything we were looking for at the store. She knew her products and was a huge help. I will go back to Ashley and definitely ask for Natasha.

Everyone was helpful especially when I was confused concerning the actual color of the material on the couch . So they suggested I take a pillow home to see how it looks in our home ! Great idea thanks so much for being so helpful . Fingers crossed it matches our home it’s a beautiful set …

Great shopping experience. Fun staff (Tim) . We found what we were looking for and the buying process was easy. We are looking forward to our delivery

There was a lot of choices and the employee was really help and respectful.

It was great Duncan was very friendly and helped us get what we wanted

Bought a durapella sectional that we were told all plugs together, delivery occurs and nope, 3 separate plugs. We contact and an appointment for a technician is made as they swear it all connects together, less than 24 hours before appointment they cancel with a 3 week out new date. 11 days after getting the couch a tear at a seam that looks to be a framing pressure point occurs, mind you we were told durapella will not rip. Again we contact and are offered $75 off the piece or as a gift card, or they will order new fabric and mail to us, once we have we then have to contact to arrange a technician to come out, and which will probably cancel. Point blank, customer service sucks and do not believe your sales associate as to see the warranty and very thoroughly read.

Came into Ashley furniture with my family looking for a sectional (couch) came into contact with Patty at the store, She was very professional and helped me and my wife navigate the store until we found the perfect piece for our living room. She was very accommodating to us as we have 2 small children and that can sometimes be a hassle while shopping! She was amazing to work with and helped us throughout the whole process making sure it fit perfectly into our budget and our space. Definitely recommend coming here and picking out your next piece of furniture, also the manager or shift supervisor was very kind as well and worked hand in hand with Patty to make sure everything went smooth! 10/10 -Edin Veletanlic

I paid $173 more for the exact same chair from last August and the price of the chair was exactly the same before their discount.. and sales person could not explain why

The store has a great selection of furniture and great prices. Annmarie was very friendly and helped me find what I wanted and provided great deals.

Great experience with Patty. Amazing person. Fun to.deal.with took.great care of.me.

Patty Commisso was great. We ordered the table at a great price and will fit perfect. Store was amazing.

Excellent service. Annmarie was excellent person. Very personable, and knew her way around to help us find what just what we needed

AnnMarie was excellent, professional to the point,

Patty was awesome and very helpful

Natasha was great, very informative and and helpful. Purchased two recliners will be delivered in a few weeks.

Bought a sectional there from the outlet center. Was reassured it worked fine was just too big for previous person. Rented a truck got it home and the power thing is broken. Of course it wasn’t near an outlet there to plug in to test

We were working with Duncan during our visit and he was AMAZING! He took the time to help us out even when we were being picky and slightly indecisive. He made the process easy and stress free, while making sure we were educated on all the benefits and differences between each couch. He knew how to make great suggestions based on our budget and space requirements!

Timothy, somehow knew exactly what I was looking for making this a wonderful experience.

Tim my salesman was great. Showed me items in my price range and some great promotions. Super happy with my purchase the available finance options and delivery availability. Will definitely recommend.

Sales did a great job..

I always use Ashley, whether I am home in AZ or here because of the excellent service and the variety of furniture options

Annmarie took amazing care of me - she was very polite / professional and patient !

My husband and I went looking for a new sectional. We found one that perfectly fits our wants and needs! The price was very reasonable and I was able to use Affirm for the purchase. The saleslady we worked with (Natasha Delgado) was very kind and funny. She related to us on a personal level and overall gave us fantastic assistance! She made our experience quick and painless! We will definitely be recommending her to our family and friends. 😊

Excellent experience. Great staff at Clay location. A+

Very welcoming. No sale pressuring.super quality furniture and adore the accessories.

Timothy welcomed us as soon as we entered the store. He oriented the layout of the store and gave us reasonable recommendations when we have a color and set in mind. We left the store with a new set of couch and peace of mind that we were well informed and made the right decision with our purchase.

Dan was fantastic! Spent a lot of time helping us and was very personable and kind.

Very pleasant experience, sales rep was very helpful. We did not feel pressured at all.

Customer service above and beyond. He took his time with me to make the right choices. Very pleasant to deal with.

Great experience and very helpful staff!!

From the second we entered the store, Natasha was attentive, informative and engaging. She listened to our furniture needs and helped us find everything we were looking for. We are now huge fans of Ashley Store and would highly recommend. If you're in need of home furnishings, take a trip to go see Natasha at Ashley.

Dan was fantastic. Found some furniture and a few other things that I’d like there today. I will definitely return. They have beautiful furniture and their sale. Today was awesome. Thank you very much Ashley and Dan.!

Helpful and informative staff.

Very patient service

Had a great experience at Ashley. Ann Marie was a very knowledgeable sales person. if she didn't have an answer she got it for us. Thanks for making this process easy for us.

Friendly and helpful

Our salesman Dan was great. Not pushy at all which was appreciated.

Tim was very transparent and extremely helpful in helping me with my purchase. Patient and thorough with demonstrating the features of my Modmax sectional.

Natasha at Ashley was very nice, came back to the store after her shift to close the deal we made a few hours earlier...can't wait to get my new furniture

Great selection and wonderful help finding us the right selection for us. Great prices and perfect service

My entire experience, from beginning to end, was fantastic. Their entire team is not only welcoming and kind, but incredibly knowledgeable as well. I cannot wait to return for my next purchase!

Very knowledgeable sales staff. Got a great pillow

I love shopping here! They are so helpful. We don't have allot to work with but they make it work!

So far this is the only place we buy our furniture from. It’s always a good experience.

I had the best experience ever with the two sales representatives Tim and Natasha the manager. Not only were they very helpful and got me a great deal on my purchase but they were hilarious. Very down to earth and honest. They weren’t there to just make a sale, they made sure you were gonna be completely satisfied with your purchase.

Patty was very friendly and took me right to table displays that matched my needs.

We had a very positive experience at Ashley's furniture today. Our sales associate was very helpful. She seemed to be very knowledgeable and answered all of our questions.

Staff very friendly. They tried their best to find what I was looking for.

Natasha was one of the best sales reps we’ve encountered at Ashley Furniture. The Store itself was clean, and had a pretty big variety of furniture and decor. Experience was a lot better than Raymour & Flanigan and their pushy sales people.

Ann Marie was excellent. She helped so much. Very knowledgeable about the furniture. We will come back to Ashley Furniture when we need something.

I have never had a bad experience! Everyone is so welcoming and friendly and very easy to talk to. The sales associates treat you like people, not just a sale. Ashley furniture is my go to place for all my furniture!

Patty was very helpful with helping me find what I was looking for. Great job.

Sales man was great and very helpful!

We found exceptional deals and had a great experience with the Sales representative there!

Friendly and good service.

My 11 year old even commented about how helpful our sales associate was. It was a great experience

Great customer service!

Awesome salesperson. Great furniture at a great price. Was a pleasure working with the lady who helped me. She went above and beyond to make this happen. I definitely recommend the Ashley Store if you’re looking for something new.

Ann Marie was so nice and helpful in finding what we were looking for! We will definitely be back again soon!

My shopping experience was a delight. The merchandise was abundant and Patty was very pleasant and informed. It was an enjoyable time instead of a chore. The checkout process was quick and easy.

Dan N was so helpful and great customer service he was able to find me everything I wanted I highly recommend him when looking for the perfect addition to your home.

Maria Ann She is very friendly and very helpful. I appreciate the help she did for us and I will continue dealing with her as long as I come to this location.

Tim provided excellent customer service. He was very professional ans very helpful. Made shopping decision a beeeze.

Great Prices, Great selection, Great People, Hassle Free experience and Patricia C. was amazing!

The salesperson was great! Found exactly what I wanted and she was helpful. I did however find that Dunk & Bright has the same table… an Ashley table, for less money than you sell it at the Ashley store. I texted the saleswoman, but haven’t heard back.

Working wit Ann Marie at Ashley Furniture was a great experience.. She was so friendly and very easy to work with. I would highly recommend Ann Marie when looking for new furniture ❤️

I was treated with kindness, and my salesperson went above and beyond to assist me to make sure I was happy and comfortable with our transaction.

AnnMarie was a pleasure to work with! I will contact her when I have any other furniture needs!

Lorrie was so helpful, knowledgeable and patient.

Ashleys is my new favorite furniture store! I walked in with no idea of what I wanted. Natasha was patient and kind, really helped me feel comfortable choosing a piece that I really loved. I will be back for my future projects! Thank you again, Natasha

Had a great experience. The sales:staff goes above and beyond for customer satisfaction. Highly recommend and would definitely shop here again in the future.

Patti was awesome! Friendly, professional and very helpful. We are very pleased with the service at Ashley Furniture and with the products we purchased.

Very friendly staff

Patty and Eric were very helpful in our process of purchasing furniture for our new home! Would revisit again

My salesperson, Annmarie was so helpful ! We walked through the store together looking for a small cabinet for my husbands office . She was so pleasant and ended up finding me exactly what I was looking for !

Laurie Relyea was extremely helpful and spent time to show me many things

Laurie did an excellent job with my order. Answered all my questions and was a huge help. I definitely recommend everyone go and see Laurie.

Patty and Tim were amazing helping me with all my needs. I was able to finance my selections with no problem. Highly recommend.

October 2025. Patty at Ashley’s Furniture in Liverpool NY was wonderful to work with. She was polite, patient, and genuinely kind throughout the entire process. Her helpful attitude and product knowledge made the experience smooth and enjoyable. I truly appreciated her professionalism and care. Ask for Patty, you will not be disappointed.!🤗 5/16/25 Thank you for your response and for acknowledging the frustration I’ve experienced throughout this process. I truly do appreciate the tone of understanding. That said, I’d like to clarify my position. At the time of purchase, I did not pick out furniture from your clearance section . I chose a bedroom set from the main showroom. I was not made aware that the items were being marked at clearance or listed at a $0.00 value. This was not communicated to me clearly, and I did not knowingly agree to forfeit standard warranty protections or return rights. Dan, the sales representative who assisted me, was very enthusiastic and fast-talking—frankly, he would excel in used car sales—but that made it difficult to catch the fine print. I trusted that I was being offered a discount, not that my items would be coded in a way that would compromise the quality of service or protections typically provided. Had I understood this, I would have asked to see the clearance item marked at $0.00 and would have taken the time to inspect the bedroom set closely for imperfections ( but who does that when you believe you’re purchasing new furniture) Unfortunately, I walked away thinking I had received a great deal (given the total amount of my purchase) only to later find that a portion of my purchase had been processed and placed in a clearance category with limited support and coverage. Despite this horrible experience- I was more than willing to work with your team member Rebecca to reach a fair resolution. I appreciate your support, understanding and diligence, in helping to resolve this matter. Your assistance increased Ashley’s ratings from a 1 to a 3. Thank you again for your assistance. 5/12/25. BUYER BEWARE — My experience with Ashley Furniture in Liverpool, NY has been absolutely terrible, and I want to warn others before making the same mistake. I worked with a sales rep named Dan who showed me a bedroom set, mattress, and living room furniture on the MAIN showroom floor. Dan was friendly and offered me a “discount” — something I appreciated at first. What he didn’t tell me was that in order to apply that discount, he submitted the sale as "clearance" items without my knowledge or consent. I NEVER walked through their clearance section and picked out a bedroom set! To make things worse, when the items were delivered, they were damaged. One dresser was replaced — but everything else? I was told I had “no warranty” or right to return or exchange anything because it was coded as clearance. Chad, the manager, told me something completely different — that it wasn’t clearance — and offered the replacement of the damaged dresser and assured delivery of the chest that was never received. Now- there’s an issue with the nightstands!! Pictures attached! Ashley Furniture is playing a dangerous game here. What you think is a discount may actually be them quietly removing your rights as a consumer. I unknowingly signed a clearance acknowledgment buried in paperwork that was never explained to me. Shame on Dan for sneaky sales tactics. Shame on Chad for supporting them. Shame on Ashley Furniture for allowing this to happen under their brand. CHECK YOUR RECEIPT before you leave the store. That discount may come with strings you weren’t told about. I rate this store a big fat ZERO. Do better, Ashley!!

I worked with Lorri she was amazing and made my purchase a fantastic experience. She is a wonderful sales girl and I would definitely come back to work with her again. She made my experience very smooth and explained everything to me in detail. She is fantastic.

Store was very neat, clean and orderly. Whole staff was very friendly and polite. Our salesman Tim Anderson was knowledgeable, funny and friendly, all around a great guy!

Ann, the sales person, was great and very helpful

Great customer service. Friendly and knowledgeable staff.

Very professional staff served us.

I had the pleasure of working with Lorrie Relyea and she went above and beyond to assist me, I had a very specific idea in my head and she made it come to life. I found the perfect couch for my new apartment, thanks again!

Very informative

Very friendly customer service

Patty was an excellent sales consultant. She was very helpful with assisting us with finding the correct furniture we were looking for.

Great experience! Lorrie was wonderful!

Dan at Ashley was fantastic to work with. I was immediately impressed with his knowledge, professionalism and customer service. The showroom was huge but after giving Dan a bit of information on what I was looking for, he was able to narrow down my search to a few great options. No pushy sales tactics...just great customer support. Cannot wait for my new furniture to be delivered!

Natasha was such a great associate. She knew exactly what we were looking for, took time to answer all of our questions and didn’t pressure us to buy things we didn’t need. I would definitely recommend this store!

Very nice salesman he left me alone to shop and caught up with me when I was done. Then he helped with my purchase in a very friendly manner. I will come back to shop again

Our intention going in was to just buy a fireplace. We looked in the back room at the clearance room and got a great deal on a sectional! Plus we just had purchased furniture for our basement as well. Our salesman Dan was awesome, knowledgeable and answered all our questions and concerns. Highly recommend.

Really nice staff going out of their way to help me find what I was looking for.

We were looking for an end table & Patty was huge help finding us the perfect one at a price that was affordable for us. Can’t thank her enough!!!

Many thanks to Lorrie who helped us find the perfect bedroom set for our daughter. She was incredibly patient, knowledgeable, and truly went out of her way to make sure we got the best deal possible. She also adjusted the shipping date to fit our schedule, which we really appreciated. We’re currently waiting for the furniture to arrive, but based on our experience so far, we will definitely go back again for future purchases!

Made buying a mattress super easy and the customer service was amazing!

We had a very good experience with our purchase of the dining room furniture. Our sales person was very knowledgeable and personable. We will definitely be back for our future furniture needs. We appreciate all your help

Amazing staff, patty was real helpful

Our salesperson, Daniel Nye, was fantastic. He listened to what we wanted and guided us to the perfect product. There was no pressure, just help. I would recommend Ashley-and Dan- to anyone.

Patty was very helpful, professional, and answered all my questions. It was great working with her!

First time in this store today.Absolutely stunning beautiful furniture awesome prices. Went in just to browse today, ended up making a purchase. Love it. Special thanks to Daniel.

It was such a wonderful experience. I was shown how the bed performed. What a great time. I was allowed to check out online to prevent my having to visit again. TIMOTHY was an incredible repesentive helping put me in the right bed

Dan is wonderful to work with.

I worked with Dan, he was welcoming and efficient while purchasing a mattress on my only 30 min lunch! Will definitely be back to buy a couch from him in the near future!

Tim is great, had patience with us and gave us a great feal

AMAZING Customer service by Chad, Tim, and Lorrie

Perfect experience

Patty is the BEST! She was so helpful! She helped me find exactly what I wanted and a great price. We were kidding that almost everything except for my grandmother's table and the TV are from Ashley with Patty's help in my front living room!! 👋! Thank you!!!

We stopped in to try out nectar mattresses and adjustable bed frames. Tim was great. He met us at the door and though we were resistant to have a sales person trail us around he was very accommodating. He showed us to the mattresses, explained the differences and gave us the space we wanted to check them out at our own pace. He was informative about the product, delivery and pricing and was always very pleasant. We truly enjoyed our time there. Yes, we bought the bed and mattress! We will shop there again.

Anne Marie was wonderful in helping us find a wonderful sectional couch that perfectly fits our needs!

Tom was great very knowledgeable and was able to guide us through our purchase. Literally did a one stop shop for both living room and dining room

What a great experience! Lorrie, our very knowledgeable salesperson couldn't have been better. Walked in knowing what we wanted and left with exactly that. Thank you Lorrie!

Awesome customer service. Dan is just outstanding

I purchased my furniture from Ashley in two locations. Camillus and Liverpool where I had a thorough and engaged experience. In Liverpool- Please see Patty, she took good care of me. I had a minimal budget so the experience was a process and she and her managers ensured I received a product I was happy with for my family and I. I loved that they didn’t sell me something just to do it. Let’s just say God sent an angel the last day I had to make a decision. Thank you! Also, Lisa in Camillus sold me my dining table and she offered a ton of suggestions , was extremely personable and thoughtful. We took time to find the best piece for my new home. Good service seems to be in the Ashley culture.

It was nice to have someone by the door and u know who can help u if needed it was also nice to have space to ne able to look with out some one there the whole time

Excellent customer service, helped me get a great deal

Great experience workers were extremely helpful and friendly great deals great prices

Thank you Tim A. at the Liverpool,N.Y. store for the incredible deal on our new, comfortable, leather power recliner! It was such a great purchase and you made the experience even better with your sense of humor but utmost professionalism. I am one happy customer and will be back if and when I need anything else. Thanks again!! Deb M.

My mom and I were looking to both purchase new furniture for both of our homes. We had previously gone to a different furniture store and were not even approached for anyone to help us. As soon as we walked into Ashley we were greeted right away. We were asked what we were looking for in a couch. I told him I had 2 toddlers so it needed to be kid friendly. He immediately knew exactly what I needed and after only looking at 2 couches I found exactly what I wanted. The customer service of both salesman we worked with was excellent and enough to make me go back again for any future needs. Easy 5 stars!

Ann was nice and very patient, she helped tremendously in finding exactly what I had been looking for.

Excellent costumer service, fantastic prices. Great selection. Highly recommend. Thanks to Tim, Dan and Chad

I have always like coming to this location because of the helpful and friendly employees but I just say Patricia is one of the best associates I’ve ever came across very polite, friendly and extremely helpful. I will most definitely be returning to this location for future purchases. Thank you again Patricia for all your help. I hope that you will get recognized for everything you’ve done. Thank you again.

Service is always exemplary! Every time I go, I get such amazing prices that I end up spending 2-3K, all because of good service. Keep it up!

Went today to just look at furniture ended buying thanks to Dan Nye he can sell you anything. Super friendly knowledgeable of everything and if he was unsure he made sure to find the information. I didn’t feel lost or confused, or undecided I told him what I liked and he knew what to look for very happy with my experience and will continue to shop at Ashley Furniture thanks Dan !!!

My wife and I ordered a beautiful living room set from Ashley’s and our sales lady was Lorrie. She was awesome! Very nice lady and willing to get whatever is necessary done to get you what you want out the door. Thank you so much, Lorrie! Well, I just signed back in here too leave another review for Lorrie and it looked like my previous review didn’t post so it will be added along with this one. We just went back and purchased Two bedroom sets and a dining room table. Once again, very pleased with the service that we received from Lorrie and everyone else in the building. Thank you all so much!

Fantastic customer service!

Love this store great customer service employees are always very nice and friendly

Lorrie was fantastic!!!

I was welcomed and I had a good experience

Natasha was outstanding in her help professionally and in communication skills. Thanks you made my day easy today.

Worked with Tim who was very helpful! We would highly recommend Ashley Furniture and ask for Tim 😊

Beautiful showroom ! Excellent service

Tim was very helpful and friendly. Would recommend.

Dan was very professional polite and knowledgeable of what we needed and of the store thank you Dan

Good customer service very nice very friendly very helpful

Daniel was awesome! He helped my boyfriend and I get our new mattress. Not only did he take the time to find the one that was perfect for both of our needs. He made sure he gave us the best deal possible! We will definitely shop with him again!

Great customer service, great deal. No stress. Tim was the man.

Thank you lorrie for your customer services. I appreciate you working with me trying to help me find the right fit for my living room. This is the type of services that would bring me back for the rest of my home needs. Thanks again Ms. Relyea!

Lori was excellent and made they experience easy

Tim went way out his way, listened to everything I said, was totally awesome.

Patty was great, she helped me find exactly what I needed

Dan was very attentive to our needs and helped facilitate our first real bedroom set purchase. We will definitely do more business at this location. Thanks Dan!

Very accommodating. The quality is excellent .

Customer service is excellent!!

We bought our new sectional from Ashley, it’s great quality and very comfy!! We worked with Natasha and she was super helpful throughout the experience, very happy

Patty was great! She showed us where we could look for options within our targeted budget and let us take our time to look. She didn't hover, but was accessible when we were ready for further assistance. This was the perfect experience for us as we wanted to take the time to look at our own pace and see the various options.

Very friendly, knowledgeable salesperson /manager, Timothy found us exactly what we were looking for. (Plus more) our experience has been excellent. We highly recommend the Ashley store in Liverpool.

Salesperson was very helpful and super patient with us

Great selection of furniture and the sales people aren't pushy. Laurie was our sales person and was wonderful to work with! Found what we were looking for, very happy.

Bought a recliner, easy peasy, beautiful store. The sales girl was very nice and knowledgeable will go back

Was a great experience

Beautiful styles and great quality. Knowledgeable and friendly sales staff. L. Relyea was very helpful. Good deals in store and online.

Pleasant experience so far. Chose furniture, established delivery date...earliest avail was 6 weeks away. For what I am paying, delivery fee of almost $400 seems a bit excessive. Final review will come later after furniture is delivered, etc.

Very friendly from the door as soon you come in greeted at the door with a warm smile 😊 love that lady God bless her.

Lorrie was very helpful and went through all my options for customizing my furniture. I found a great price on a table as well. Very nice location, lots of options!

Horrible experience, lies, and intentionally hurt my credit. ordered a new mattress and a couch set used their "financing". They set delivery for weeks (almost a month later) as per my request as I had to get rid of the other mattress and couch. However the couchwasn't delivered and I had to call 10 times to get an answer on that. The bed was being delivered separately and came right in time. Mid November. Couch was scheduled to deliver black Friday. Cleared my schedule and messaged store to verify delivery time and got a "we don't know deliver guys will contact you a few days before" I assumed I'd still get it that day and proceeded. End of the next week I get a message to confirm delivery for Dec 5th. (The 1 year anniversary of the passing of my son 7 yr old son), no thanks, also shut down and didn't respond until the week after. Next message offered delivery 2 days before Christmas. Excuse me delivery was originally scheduled for nov 29th and now your saying you won't until dec 20th or 27th... During all this discussion I asked for phone calls multiple times as I also hadn't received a bill and knew it has been 30 days since I signed up for the financing. They said "billing doesn't happen until delivery so you'll be good until 30-40 days after." I let them know I couldn't find or access anything online and was anxious to make sure I didn't miss the payment especially after canceling the couch. They assured me I'd get something in the mail and set up the account. As we canceled the couch I wasn't sure if there even was a balance left since I paid $1410 out of pocket and mattress was 1200 before add ons. Ff to today my husband hops on credit karma and low and behold a report of a 30 day late payment to tdfiannce who holds our Ashley balance. I call and immediately pay the total balance tell them to cancel the credit card, and find out the store set me up for paperless billing and never gave them my email address. So 60+points off myself and my husband's credit score the snakes haven't lost a thing, we never got a couch, but they sure got their $1700+late fee!

Thank you for your assistance

Thank you to Natasha for your help with our shopping experience. A lot of nice selection available and I’m sure we will enjoy the set we got. Thank you again.

Furniture is junk! I bought a set of furniture less than a year ago and the couch is already falling apart. I purchased extra insurance incase of anything like this happening. When i called to have my couches fixed with said insurance, which was supposed to be 5 year long insurance that could be used at anytime. Ashley home furniture's response was "no we cant help you with that". Then what did i pay for Ashley home furniture? Stop scamming people. Will never be going here again and will not recommend to anyone!

Great service. Knowledgeable staff!

Very friendly, lots of help and info. Price was great too!

Great selection. Great employees who are very knowledgeable and very polite. Lori was professional. She shook all of our hands and made us feel welcome to come into Ashley's. Would highly recommend. Thanks again!!

The staff who attended us was very friendly and helped us in everything. His name is Timothy

We had a great sales experience with Tim. There were a lot of options and they have a good amount of room on clearance items but ultimately we went with something new that absolutely suits us and is really what we set out to buy.

We had a great experience picking out a new bed! Patty and Tim helped us find exactly what we wanted!

We walked in we were approached by a sales associate after this approach they left us alone they touch base with us a few minutes later but we were not hounded by anyone..... We were looking for a specific type of table went around the entire store many many items to look at many other items....

Tim was very helpful in showing me various sofas and in helping me with my purchase easily and quickly.

Lorrie from Ashley furniture was terrific. She was so patient helping me pick out furniture for my mom and then spending a lot of time even on her day off to help me get something so we could get it delivered on time. I will definitely be buying more furniture from Ashley furniture.

Very helpful

Great customer service. Was able To get us what we wanted!

This trip was my first experience with Ashley furniture. I had seen ads on FB that coordinated accessories with furniture pieces which gave me many ideas and I loved how everything was pieces together. The store was similarly put together. I fell in love with so many pieces and ended up purchasing a dining room set, an accent chair and many accessories that fit my style. What accented my experience was the friendliness, knowledge and patience of Ashley’s consultant, AnnMarie C at the Liverpool, NY location. She listened to my stories and concerns about my room spaces and had knowledgable insight to guide me to what I was looking for. I look forward to working with her with my future furniture and accessory needs.

Absolutely LOVE this place! Timothy was so incredible, he let us browse for a while on our own and then checked in from time to time. He was outstanding with his customer service and helped me find a beautiful chair in my price range! Will be back and I will definitely request Timothy again!

Patty the sales person was VERY helpful in assisting me with the purchase of my new Navi Loveseat. I would highly recommend her.

Awesome experience working with Dan! Professional and very knowledgeable, he was so helpful to us making the right decision on our bedding choice.

Excellent Staff and Service

Tim was great with helping me with my needs. Personality out of this world and funny too. Tim, thank you so much for your patience. In need of new living room furniture. I will be returning!

Sales staff was very helpful as well as knowledgeable. Great service from beginning to end.

From the time I walked in, AnnMarie met me with friendliness, got to know exactly what I was looking for and delivered excellent customer service. I would recommend anyone to work her. She goes above and beyond to make sure her customers are happy and comfortable with their purchase.

The staff was friendly and it’s so helpful. Lori did a wonderful job.

Maria was great and very helpful! And not pushy! Which I appreciate!!

Natasha was the best !

Welcoming unlike a different location and hooked me up with the perfect bedroom set/ mattress! Tim was great:)

Excellent experience. Helpful staff, especially Patty.

I had the most wonderful experience shopping at Ashley Furniture, and I can’t say enough great things about the excellent customer service I received from AnnMarie Cancro! From the moment I walked into the store, I was greeted with a warm welcome and felt immediately at ease. Ashley Furniture offers a fantastic selection of high-quality merchandise that is both stylish and durable. The showroom is beautifully arranged, making it easy to browse and find exactly what I needed for my home. Their collection is impressive, with something to suit every style and budget. AnnMarie was a standout! She took the time to understand my needs and preferences, guiding me through the options with her extensive knowledge and expertise. She was incredibly patient, answered all my questions thoroughly, and offered thoughtful recommendations that made my decision-making process so much easier. Her genuine care and professionalism truly set her apart. Thanks to AnnMarie Cancro and the amazing team at Ashley Furniture, I found the perfect pieces for my home, and I couldn’t be happier. I highly recommend this store for anyone looking for great furniture and outstanding service!

I recently stopped by Ashley Home Store to purchase a new bed. The sales man Dan was wonderful, and answered all of our questions. He went over everything in complete detail. We are very pleased with the way we were treated, and are now awaiting for our new purchase. I would highly recommend Ashley Home Store for your home furniture needs.

Very happy with the friendly service the price and quality of our new couch.

Great experience. Will go back to buy more furniture when needed. Would highly recommend this store.

Lorrie R was awesome to work with! We had a few other stores to check out but she made the deal happen on our new livingroom set. Very knowledgeable and professional. Explained to us what the protection plan covered along with other things. Go see Lorrie for your next furniture purchase!

Daniel provided us with the best experience possible. Instead of getting a quick sell from us, he told us to come back a few days later for a huge sale they were having. We ended up getting what we wanted for cheaper when we returned. He was patient and answered all our questions. The experience was very positive and we will definitely return in the future.

Went looking for sofa , sales woman Pat met us and was so helpful , not pushy at all . She was knowledgeable about the products and was truly interested in helping us find just the right sofa ! Will return for sure!

Friendly, knowledgeable and willing to answer all questions. Found the best deal and left with items same day. Couldn't be happier with the experience at Ashley. Lorrie was amazing.

Extremely friendly and helpful sales people. Very calm and non pushy environment. No pressure or hovering at all. Besides the amazing low prices already, they had additional deals that made you want to buy more. Are definitely going back soon.

Kyla was helpful and patient. Can’t wait for my new living room set.

Lorrie was an excellent salesperson and helped me choose the best mattress, box springs, foundation, mattress pad, sheets & pillows too. She had me rest on the mattress as I would be sleeping. No pressure, just selections and information. It is a lovely store.

Anne was helpful and accommodating! She was great at helping me choose furniture . I highly recommended her!

Thank you so much Dan for a great shopping experience!! Shopping for mattresses is so overwhelming and you made it a fun and enjoyable experience!!!! We can’t wait till the big delivery day!! Thank yo for everything!! We will be back for more soon!

Staff was very friendly, and that’s where it ended. I ordered three couches back in the middle of November. The sales person, who was very nice and not pushy told us 1-2 weeks. It’s now towards the end of January, I still don’t have my furniture due to the truck getting stuck(I get that things happen). The person on the phone was friendly and apologetic but couldn’t tell me the next delivery date until tomorrow, hopefully they call. I took the day off from work and will most likely have to do it again. I don’t see myself purchasing another item from this store, if it’s too far out for delivery I’ll just cancel my order.

Nice store, friendly staff, and just wha we were looking for furniture wise

Did my purchase on line. Mr Tim was great

We found a fantastic couch at Ashley. We loved the color options and how well it was constructed. Natasha was wonderful and even helped us pick out paint colors to go with our new couch. We cannot wait for it to be delivered!

My time at ashley was great, great customer service! Dan was a professional and helped out a ton

Customer Service was excellent. However delivery time frame was terrible considering there were not any changes to the furniture that was in the show room.

Tim was outstanding, patient, professional & very knowledgeable.

Amazing customer service. Timothy was amazing. Answered all my questions. Second time I've purchased from Ashley's, and I will continue to come back. Didn't get the guys name on the loading dock but he was amazing as well.

Effortless experience. Daniel made buying quick and easy and had all the info

I had the pleasure to interact over the telephone and personally at the store with Natasha. This lady was both professional and personable, a winning combination! She has a great sense of humor as well! Although my purchase was quite bulky, Natasha was able to find a dolly to successfully transport my purchase to my vehicle-very customer-oriented. Additionally , I was greeted by Patti upon entering your store. Patti has an enormously friendly personality and was genuinely enjoyable, while steering me in the appropriate direction to arrange my purchase pickup.These two ladies certainly made my shopping experience worthwhile, and were much appreciated!

We were very happy with the sales man that we had. Loved him he was very helpful

The manager Dan and his team were amazing. Great selection and willing to find what works at the your price point.

Daniel the store manager was a huge help, extremely professional, a great communicator, positive, and kind. We knew exactly what we were looking for and he made sure we didn’t feel pressure to purchase before looking around. He also clearly explained the coverage that came with the purchase. We will definitely work with him again!

Great customer service, Tim is knowledgeable, personable and provides a no pressure atmosphere. Clean and organized store.

Tim was our salesperson. He couldn't have been more knowledgeable and charismatic! He made certain he knew our purpose, our lifestyle, and our tastes before guiding us to available selections. In the near future we will certainly purchase more furniture from him for our home. We felt like valued customers.

Daniel was very kind, intelligible, and assisted us with our needs.

Lorrie was great!!

Exceptional service. Very friendly and helpful staff. Walked away with

Great job!

Well informed, and pleasant to shop with. Patty, was wonderful and knowledgeable and had great insight into helping me pick out the perfect piece of furniture

No pressure took my time and walked out with a table

Timothy Anderson was great! This was the second time buying furniture from him at this store. Highly recommend him, always has great customer service.

Great experience, didn’t feel rushed or bothered. Dan had great advice, help and very informational. I will for sure be back to Ashley!!

My sales person was excellent. Didn’t try to push me to buy anything but instead listened to my wants and needs and helped me put it all together. She was amazing ! Thank you Lorrie!!!

Friendly and knowledgeable staff.

Dan was not pushy with sales. He was very accommodating and very knowledgeable

Brought my mom up for a kitchen set and a bedroom set. We had a very relaxed shopping experience . No pressure to buy and Dan was very friendly and helpful. I will definitely be back.

Patty and Kilah made this experience shopping for furniture so amazing! Patty was very helpful and gave her opinion on what she thought looked the best. We will be shopping at ashley all the time now!

Great friendly service with up front pricing and a great atmosphere. Quality product at a great price. Our salesman was outstanding. Thanks again Tim @ Ashley furniture!

Lots of love for Ashley

Lorrie R. was fabulous! Very knowledgeable, very patient, very helpful! She's always our "go-to" person when we visit Ashley's! We recommend her to our family & friends! Thanks Lorrie

Patty from the Liverpool store was terrific in showing me all the living room options that would work for me. She was very knowledgeable, low pressure & really listened to my specific needs. I had just started looking but ended up buying before I left the store.

Dan was professional and knowledgeable during our walk of the store looking for living room set up. Answered all my questions as we discussed different styles and costs. I like the new pricing structure at Ashley. Simple!

Great customer service. Welcomed as soon as I entered the store and the sales associate Lorrie was professional and very knowledgeable. Will share experience with friends

Tim and Patty were great to work with! Excited for our new Sectional to arrive.

AnnMarie was wonderful to work with, she helped me find the perfect sectional for my family!

Staff members were very polite, showroom was very clean and organized. We were assisted by Kyla, who did an outstanding job. The furniture we purchased was also within our budget The experience was great and we will definitely be shopping at the Liverpool Ashley store for any furniture needed in the future. Thanks again to Kyla we appreciate it.

Great place to deal with !!!!!

Tim was attentive without being overbearing and easy to work with. He was also able to negotiate with us on pricing in addition to the promotional sale.

Annmarie was pleasant and patient, and not pushy!

Tim was amazing and never made me feel like I was being pushed in any way.

Tim was very friendly and easy to work with. Listened to what we were looking for and was kind enough to mention a higher end mattress that was clearance and still in the box in the back due to new update on series. We wouldn’t have known about it if he hadn’t mentioned it. He threw in pillows and sheets. We would hands down use Ashley again and stick with Tim! Thank you!

Ann is great! We bought more than what we came in for

Anne was wonderful in helping us purchase our chair..very helpful also with giving us a delivery person to call..very efficient professional..

I continue to purchase from here. The customer service is amazing every time. I love my furniture pieces.

Our salesperson AnnMarie was very knowledgeable and willing to work with us. I can’t wait to get my table and chairs delivered!

Fast, Friendly, highly recommended

Kyla is the best!!

Great!

The salesperson, Patty, was very friendly and helpful in showing me items that met my search criteria.

Amazing customer service, took the time to walk through everything with me and gave me space when I needed it. And it took TIME! Tim was amazing, couldn’t have had a better experience!!

Great customer service, stylish furniture, and great deals! Staff was very helpful without any pressure. Would definitely buy from Ashley again.

Excellent service

Always the most friendly sales people! My whole house is Ashley Furniture!!

The place was great because we were greeted and not pressured. After deciding on a dining set we needed some additional chairs to complete the set. Kyla was great in solving our problem. A special thanks to her for her ability to understand the complexity of recouping from a insurance claim . To the Ashley Co. she is a keeper.

We worked with Ann Marie and she was helpful without being pushy. We were very happy to work with her and would ask for her help again if we go back to Ashley in the future.

I have just purchased a complete bedroom set with mattress ,my sales rep Dan Nye did wonders for us ,he made sure we walked out the door bieng a very happy customer, he went above and beyond to make this happen ,this is the second time I had purchased from Ashley Furniture in Liverpool NY and I am very pleased with the whole process!!Ashley Furniture is the best!!!!

The salesman met me at the door, politely. He then followed me around the store for an hour and kept asking, "may I help you?" When looking at dining sets I eventually asked him, does the dining SET include the chairs ($1,700). He practically ran to me said "No, thats for the table and extension leaves", at which point he pulled the paper out of the add, opened it up and each chair was $250. I then asked if he had any tables that were actual solid wood, not plywood with a veneer. He looked at me flat faced and stated, "well thats pretty much all of our furniture." Im giving one star in part for an attempt at PRESSURE SALES, AND for the quality of the "wooden" furniture. Absolutely nothing was impressive. Cheap quality for great quality prices.

Great service, friendly sales staff, enjoyable

You get better prices online. I suggest go look at the furniture and order online. The stores and online are two different companies. Found out the hard way

Excellent service. Dan was helpful in our selection of livingroom furniture.

I recently visited Ashley Store in Liverpool, my salesperson, Ann Marie was very helpful and informative. She got me a great deal on my furniture purchase and I will definitely go back to see her if I need anything in the future. 😊

Excellent service!

Beautiful layouts, decent prices, and great staff!

Buying experience was very pleasant Staff very professional

My wife and I went to Ashley Furniture in Liverpool, NY to price furniture, specifically a living room chair. We were greeted by Kristin. She was very helpful, showed us what was there to match our need. Kristen was extremely pleasant, professional and knowledgable. We decided to purchase a chair that day from Kristin. She made the buying experience enjoyable and we are very happy with our purchase. Tom & Marianne

Honest and Great experience with Dan for our purchases..would buy from him again

Was looking for a Matching Loveseat and Recliner. Went to Ashley Furniture first to start our looking journey and met our Salesperson Patricia. She was very helpful and showed us around the place taking us to sets that suited our taste. We saw a set we like but decided on looking at a couple other places and trying out the furniture before making a final purchase. She gave us her business card and told us about the upcoming deal the following week. After looking at the other places we decided to go back to Ashley and purchase the set with Patricia. Very happy with our choice and our salesperson!!

Our sales person was wonderful and very knowledgeable. They gave me the time to just look on my own without bothering us every 5 minutes which was awesome. Our only issue was when it came to the invoice. They had over charged us $780 dollars. Luckily when we got to the car my husband looked over the bill and noticed it. There were 3 different mistakes on the bill. Next time we will definitely ask to see it before they charge my credit card. Now we are just waiting for the credit to come through. They also did not tell us before hand the amount it would cost for delivery. The price for delivery is outrageous

Haley was so much help finding the right pieces of furniture. She made shopping for furniture a breeze

Very friendly and helpful staff! Patty was amazing. Would highly recommend.

Sales person was pleasant and very helpful.

AnnMarie was so great! She gave us the space we needed to find the living room set we wanted and then she was very helpful in walking us through the pricing, discounts, and final sale. She was also very kind to our young daughter and made her night with a small toy. We highly recommend this store and specifically AnnMarie!

Had a great experience! Very kind, friendly and helpful staff! Definitely recommend and will definitely be going back!

I WAS VERY HAPPY WITH MY ASHLEY PURCHASES. THE YOUNG MEN WHO DELIVERED THEM WERE PROFESSIONAL AND HELPFUL.

While the original delivery and installation did not take very long, filing a claim took forever. The bed frame we purchased was installed incorrectly and the support legs broke/deformed within a month of using the bed. After I filed a claim with Ashley and it was approved, it took OVER THREE MONTHS for the new pieces to be delivered and installed. Once our claim was approved, we received radio silence from Ashley. I called 6 times to get updates on our replacement, and no one was able to get me any information besides “call back next week”. Absolutely absurd customer service.

Customer service was excellent

We had a great experience with the Ashley furniture store in Liverpool, NY. Our salesperson, Patty, was wonderful! She was fairly new, but she was great and let us take our time to look around. Not pushy at all. Very pleasant experience. We would definitely return.

Our sales expert Lorrie was fantastic! She had a wonderful personality and enjoyed the hunt for our new furniture as much as we did. The pricing throughout the store was very reasonable and the financing opportunity allowed us to save even more money on our purchase. Thank you so much for making our shopping experience so enjoyable!

Our sales lady Lori was great!!!

Annmarie was absolutely amazing in helping us select a new mattress for our daughter! She was so patient and kind. She took her time to explain the differences in mattresses, review our options, and we were very comfortable asking questions and always received a thorough answer. I would highly recommend visiting her when purchasing anything at Ashley!

Cash, our salesman, was very patient and professional

Great service by Dan. Can’t wait till my couches arrive😊

Great service! Kristin has helped me so much that I keep going back to her. Love all the furniture.

Our sales representative knew where to take us as soon as we described our needs. Less than 30 minutes to decide upon our choice and way less than we thought about price.

Kyla was excellent and our experience seamless. Thank you!

Our First time buying anything at Ashley Furniture. We will go back again! Nice Friendly people my husband Loves his new recliner! Thank you Patty!!!!

Our experience at Ashley furniture was awesome. We were helped by Kyla Smoke and couldn't have been more pleased. She was very helpful and also gave us plenty of space to just look by ourselves.

Great shopping/buying experience! The sales team members that worked with me were awesome! Time and Daniel. They were professional, knowledgeable and pleasant to work with. Very easy process with financing as well. Looking forward to the delivery of my mattress!

Excellent

Dan made my experience easy and quick! Also was very helpful with working within my price range l.

We recently visited Ashley to get a new dining room set. Ann Marie was so kind and outgoing. She was not pushy and let us have time to check around the store even though I was pretty sure on the collection I wanted. Would definitely go back to have her insight again!

Dan was knowledgeable and extremely helpful. We will be back in the future.

Found some fabulous deals and had great help from our salesman, Tim

I went into the Ashley store to purchase a new couch, because the one thing you can't do online is test out the products. I did do my research online ahead of time which helped me narrow down the options I wanted to get a hands on with. The salesman Tim was pretty chill, helpful, knowledgeable, and I felt no pressure to buy. He respected my space, was there for when I had questions, and overall it was a painless experience. Thanks Tim and everyone else there at Ashley in Liverpool. I am excited about my purchase and can't wait to receive my new couch.

It was a positive experience! Great attention and service!

Great respectful service with no pressure

Patty was great! She helped us with what we could afford and was very friendly

We’ve worked with Kristen Eudell twice so far and plan on coming back when we furnish the rest of our house. She is excellent to work with!

Dan was great. Didn’t feel pressured and was a pleasure to chat with. He seemed to have plenty of patience with us taking time to decide on which furniture set to choose. Thanks Dan! Update: Furniture was delivered today and the movers were quick and courteous. Got everything into the bedroom without a bump or scratch. Thank you gentlemen!

Kristin was so helpful and very knowledgeable. She spent a lot of time with us and was friendly and kind throughout the interaction and purchase. She explained everything perfectly about the sale and made me feel comfortable about the purchase. I wish everyone would give the customer service that she gave us !

Dan was fantastic and helped us to get the best possible deal for a new sofa! Ordering and delivery was so quick and easy, I was blown away!

Ashley service was fast and courteous!

Thank you so much to Patty who was patient and kind today, she sat with me for two hours all the while I was wildly indecisive and she did not rush me she just offered good advice the whole time!

Amazing customer service. From start to finish Annmarie was probably the best sales person we have had Thank you

Patty was very helpful and such a pleasure to work with!

A very pleasant experience. No pressure. Patti was very knowledgeable and helpful. Would definitely shop there again.

Very good! The salesman greeted me as I entered the store and was very knowledgeable about the product and patient as I made a decision.

Patty was so friendly. She listened to our requests and made our purchase successful.

Very friendly staff. Not pushy and took time with me.

Found a piece online we liked and Tim at the store was super helpful and got everything lined up and taken care of for us. Great customer service!

Great service and great products to select from. Excited to have our dresser delivered. Will be back in the future!

We had a wonderful mattress buying experience with Dan today. He was willing to spend as much time as we needed, to be sure we picked the best possible mattress for us. We learned a lot today. We left the store feeling that we were given good advice, and are looking forward to a great nights sleep. Thank you, Dan, for all your help.

Annmarie was very friendly and informative in helping us make our purchase.

Friendly staff and easy check out process.

Tim was very helpful in guiding me through the selection process. Purchasing and arranging pick up was seamless as well. I am a new customer with Ashley and I will be returning for more home furnishings. Very nice experience. Kudos to Tim my salesperson.

Annmarie was so great and patient

Worked with Kyla. She was fantastic. Never tried to push us into a sale. Worked with us to get what we needed within our budget. Will be making another purchase with her very soon.

We have worked with Kylah at Ashley’s furniture in Liverpool before. She is wonderfully patient and knowledgeable and did everything she could to make our shopping experience enjoyable. We will definitely keep coming back. Thanks Kylah!

Patty was wonderful to work with and I enjoyed my experience!

Kristen was my sales girl, she was awesome

Sale people were considerate of my needs and wants. Did not try to sell me something i didn’t want. Easy pick up, great service!

Good quality furniture and delightful sales personnel.

Awesome products large selection and sales person Ann Marie is awesome will get home products here from now on 👍

Kyla was so great! She gave us all the details we needed on the bedroom set we were interested in and was very responsive to messages about pricing and sales. Can’t wait for our new set to arrive!