Ashley Store Liverpool, NY (Bayberry)

Extremely friendly and helpful sales people. Very calm and non pushy environment. No pressure or hovering at all. Besides the amazing low prices already, they had additional deals that made you want to buy more. Are definitely going back soon.

Kyla was helpful and patient. Can’t wait for my new living room set.

Lorrie was an excellent salesperson and helped me choose the best mattress, box springs, foundation, mattress pad, sheets & pillows too. She had me rest on the mattress as I would be sleeping. No pressure, just selections and information. It is a lovely store.

Anne was helpful and accommodating! She was great at helping me choose furniture . I highly recommended her!

Thank you so much Dan for a great shopping experience!! Shopping for mattresses is so overwhelming and you made it a fun and enjoyable experience!!!! We can’t wait till the big delivery day!! Thank yo for everything!! We will be back for more soon!

Nice store, friendly staff, and just wha we were looking for furniture wise

Did my purchase on line. Mr Tim was great

We found a fantastic couch at Ashley. We loved the color options and how well it was constructed. Natasha was wonderful and even helped us pick out paint colors to go with our new couch. We cannot wait for it to be delivered!

My time at ashley was great, great customer service! Dan was a professional and helped out a ton

Customer Service was excellent. However delivery time frame was terrible considering there were not any changes to the furniture that was in the show room.

Tim was outstanding, patient, professional & very knowledgeable.

Amazing customer service. Timothy was amazing. Answered all my questions. Second time I've purchased from Ashley's, and I will continue to come back. Didn't get the guys name on the loading dock but he was amazing as well.

Effortless experience. Daniel made buying quick and easy and had all the info

I had the pleasure to interact over the telephone and personally at the store with Natasha. This lady was both professional and personable, a winning combination! She has a great sense of humor as well! Although my purchase was quite bulky, Natasha was able to find a dolly to successfully transport my purchase to my vehicle-very customer-oriented. Additionally , I was greeted by Patti upon entering your store. Patti has an enormously friendly personality and was genuinely enjoyable, while steering me in the appropriate direction to arrange my purchase pickup.These two ladies certainly made my shopping experience worthwhile, and were much appreciated!

We were very happy with the sales man that we had. Loved him he was very helpful

The manager Dan and his team were amazing. Great selection and willing to find what works at the your price point.

Daniel the store manager was a huge help, extremely professional, a great communicator, positive, and kind. We knew exactly what we were looking for and he made sure we didn’t feel pressure to purchase before looking around. He also clearly explained the coverage that came with the purchase. We will definitely work with him again!

Great customer service, Tim is knowledgeable, personable and provides a no pressure atmosphere. Clean and organized store.

Tim was our salesperson. He couldn't have been more knowledgeable and charismatic! He made certain he knew our purpose, our lifestyle, and our tastes before guiding us to available selections. In the near future we will certainly purchase more furniture from him for our home. We felt like valued customers.

Daniel was very kind, intelligible, and assisted us with our needs.

Tim was great-excellent service!!

Great selection, and Kyla Smoke is the best salesperson we have ever dealt with.

Exceptional service. Very friendly and helpful staff. Walked away with

Great job!

Well informed, and pleasant to shop with. Patty, was wonderful and knowledgeable and had great insight into helping me pick out the perfect piece of furniture

No pressure took my time and walked out with a table

Timothy Anderson did a wonderful job with the whole process. Was able to get the furniture I needed for the correct delivery day. Great customer service and glad to have met him.

Great experience, didn’t feel rushed or bothered. Dan had great advice, help and very informational. I will for sure be back to Ashley!!

My sales person was excellent. Didn’t try to push me to buy anything but instead listened to my wants and needs and helped me put it all together. She was amazing ! Thank you Lorrie!!!

Friendly and knowledgeable staff.

Dan was not pushy with sales. He was very accommodating and very knowledgeable

Brought my mom up for a kitchen set and a bedroom set. We had a very relaxed shopping experience . No pressure to buy and Dan was very friendly and helpful. I will definitely be back.

Patty and Kilah made this experience shopping for furniture so amazing! Patty was very helpful and gave her opinion on what she thought looked the best. We will be shopping at ashley all the time now!

Great friendly service with up front pricing and a great atmosphere. Quality product at a great price. Our salesman was outstanding. Thanks again Tim @ Ashley furniture!

Lots of love for Ashley

Lorrie R. was fabulous! Very knowledgeable, very patient, very helpful! She's always our "go-to" person when we visit Ashley's! We recommend her to our family & friends! Thanks Lorrie

We had Daniel Nye come up and assist us immediately. He was great from the start. He was helpful and also gave us space to look around. He immediately noticed that we were wearing SPCA shirts and was very engaged in the conversation surrounding our agency. We were buying furniture for our personal home and it was hands down the easiest purchase we have ever made. It was a great price and he assisted us from start to finish. He went over financing options and was able to help us pick one that works the best for us. We loved his sense of humor and how down to earth he was. We will now be life long customers!

Patty from the Liverpool store was terrific in showing me all the living room options that would work for me. She was very knowledgeable, low pressure & really listened to my specific needs. I had just started looking but ended up buying before I left the store.

Dan was professional and knowledgeable during our walk of the store looking for living room set up. Answered all my questions as we discussed different styles and costs. I like the new pricing structure at Ashley. Simple!

Great customer service. Welcomed as soon as I entered the store and the sales associate Lorrie was professional and very knowledgeable. Will share experience with friends

Tim and Patty were great to work with! Excited for our new Sectional to arrive.

AnnMarie was wonderful to work with, she helped me find the perfect sectional for my family!

Staff members were very polite, showroom was very clean and organized. We were assisted by Kyla, who did an outstanding job. The furniture we purchased was also within our budget The experience was great and we will definitely be shopping at the Liverpool Ashley store for any furniture needed in the future. Thanks again to Kyla we appreciate it.

Great place to deal with !!!!!

Tim was attentive without being overbearing and easy to work with. He was also able to negotiate with us on pricing in addition to the promotional sale.

I recently bought furniture and mattress from young lady named Kyla she is fabulous for your needs !!! Stop and see her !!! Love Ashley Furniture !

Annmarie was pleasant and patient, and not pushy!

Tim was amazing and never made me feel like I was being pushed in any way.

Tim was very friendly and easy to work with. Listened to what we were looking for and was kind enough to mention a higher end mattress that was clearance and still in the box in the back due to new update on series. We wouldn’t have known about it if he hadn’t mentioned it. He threw in pillows and sheets. We would hands down use Ashley again and stick with Tim! Thank you!

Ann is great! We bought more than what we came in for

Anne was wonderful in helping us purchase our chair..very helpful also with giving us a delivery person to call..very efficient professional..

I continue to purchase from here. The customer service is amazing every time. I love my furniture pieces.

Our salesperson AnnMarie was very knowledgeable and willing to work with us. I can’t wait to get my table and chairs delivered!

Fast, Friendly, highly recommended

Kyla is the best!!

Great!

The salesperson, Patty, was very friendly and helpful in showing me items that met my search criteria.

Amazing customer service, took the time to walk through everything with me and gave me space when I needed it. And it took TIME! Tim was amazing, couldn’t have had a better experience!!

Great customer service, stylish furniture, and great deals! Staff was very helpful without any pressure. Would definitely buy from Ashley again.

Excellent service

Always the most friendly sales people! My whole house is Ashley Furniture!!

The place was great because we were greeted and not pressured. After deciding on a dining set we needed some additional chairs to complete the set. Kyla was great in solving our problem. A special thanks to her for her ability to understand the complexity of recouping from a insurance claim . To the Ashley Co. she is a keeper.

We worked with Ann Marie and she was helpful without being pushy. We were very happy to work with her and would ask for her help again if we go back to Ashley in the future.

I just purchased a dining room table and my Sales Rep AnnMarie was very helpful she answered alot of our questions and let us decide as to what we wanted instead of bieng pushy,very very helpful,this store has alot to choose from,very nice furniture

The salesman met me at the door, politely. He then followed me around the store for an hour and kept asking, "may I help you?" When looking at dining sets I eventually asked him, does the dining SET include the chairs ($1,700). He practically ran to me said "No, thats for the table and extension leaves", at which point he pulled the paper out of the add, opened it up and each chair was $250. I then asked if he had any tables that were actual solid wood, not plywood with a veneer. He looked at me flat faced and stated, "well thats pretty much all of our furniture." Im giving one star in part for an attempt at PRESSURE SALES, AND for the quality of the "wooden" furniture. Absolutely nothing was impressive. Cheap quality for great quality prices.

Great service, friendly sales staff, enjoyable

You get better prices online. I suggest go look at the furniture and order online. The stores and online are two different companies. Found out the hard way

Excellent service. Dan was helpful in our selection of livingroom furniture.

I recently visited Ashley Store in Liverpool, my salesperson, Ann Marie was very helpful and informative. She got me a great deal on my furniture purchase and I will definitely go back to see her if I need anything in the future. 😊

Excellent service!

Beautiful layouts, decent prices, and great staff!

Buying experience was very pleasant Staff very professional

My wife and I went to Ashley Furniture in Liverpool, NY to price furniture, specifically a living room chair. We were greeted by Kristin. She was very helpful, showed us what was there to match our need. Kristen was extremely pleasant, professional and knowledgable. We decided to purchase a chair that day from Kristin. She made the buying experience enjoyable and we are very happy with our purchase. Tom & Marianne

Honest and Great experience with Dan for our purchases..would buy from him again

Was looking for a Matching Loveseat and Recliner. Went to Ashley Furniture first to start our looking journey and met our Salesperson Patricia. She was very helpful and showed us around the place taking us to sets that suited our taste. We saw a set we like but decided on looking at a couple other places and trying out the furniture before making a final purchase. She gave us her business card and told us about the upcoming deal the following week. After looking at the other places we decided to go back to Ashley and purchase the set with Patricia. Very happy with our choice and our salesperson!!

Our sales person was wonderful and very knowledgeable. They gave me the time to just look on my own without bothering us every 5 minutes which was awesome. Our only issue was when it came to the invoice. They had over charged us $780 dollars. Luckily when we got to the car my husband looked over the bill and noticed it. There were 3 different mistakes on the bill. Next time we will definitely ask to see it before they charge my credit card. Now we are just waiting for the credit to come through. They also did not tell us before hand the amount it would cost for delivery. The price for delivery is outrageous

Haley was so much help finding the right pieces of furniture. She made shopping for furniture a breeze

Very friendly and helpful staff! Patty was amazing. Would highly recommend.

Sales person was pleasant and very helpful.

AnnMarie was so great! She gave us the space we needed to find the living room set we wanted and then she was very helpful in walking us through the pricing, discounts, and final sale. She was also very kind to our young daughter and made her night with a small toy. We highly recommend this store and specifically AnnMarie!

Had a great experience! Very kind, friendly and helpful staff! Definitely recommend and will definitely be going back!

I WAS VERY HAPPY WITH MY ASHLEY PURCHASES. THE YOUNG MEN WHO DELIVERED THEM WERE PROFESSIONAL AND HELPFUL.

Customer service was excellent

We had a great experience with the Ashley furniture store in Liverpool, NY. Our salesperson, Patty, was wonderful! She was fairly new, but she was great and let us take our time to look around. Not pushy at all. Very pleasant experience. We would definitely return.

Our sales expert Lorrie was fantastic! She had a wonderful personality and enjoyed the hunt for our new furniture as much as we did. The pricing throughout the store was very reasonable and the financing opportunity allowed us to save even more money on our purchase. Thank you so much for making our shopping experience so enjoyable!

Our sales lady Lori was great!!!

Annmarie was absolutely amazing in helping us select a new mattress for our daughter! She was so patient and kind. She took her time to explain the differences in mattresses, review our options, and we were very comfortable asking questions and always received a thorough answer. I would highly recommend visiting her when purchasing anything at Ashley!

Cash, our salesman, was very patient and professional

Great service by Dan. Can’t wait till my couches arrive😊

Great service! Kristin has helped me so much that I keep going back to her. Love all the furniture.

Our sales representative knew where to take us as soon as we described our needs. Less than 30 minutes to decide upon our choice and way less than we thought about price.

Kyla was excellent and our experience seamless. Thank you!

Our First time buying anything at Ashley Furniture. We will go back again! Nice Friendly people my husband Loves his new recliner! Thank you Patty!!!!

Our experience at Ashley furniture was awesome. We were helped by Kyla Smoke and couldn't have been more pleased. She was very helpful and also gave us plenty of space to just look by ourselves.

Great shopping/buying experience! The sales team members that worked with me were awesome! Time and Daniel. They were professional, knowledgeable and pleasant to work with. Very easy process with financing as well. Looking forward to the delivery of my mattress!

Excellent

Dan made my experience easy and quick! Also was very helpful with working within my price range l.

We recently visited Ashley to get a new dining room set. Ann Marie was so kind and outgoing. She was not pushy and let us have time to check around the store even though I was pretty sure on the collection I wanted. Would definitely go back to have her insight again!

Dan was knowledgeable and extremely helpful. We will be back in the future.

Found some fabulous deals and had great help from our salesman, Tim

I went into the Ashley store to purchase a new couch, because the one thing you can't do online is test out the products. I did do my research online ahead of time which helped me narrow down the options I wanted to get a hands on with. The salesman Tim was pretty chill, helpful, knowledgeable, and I felt no pressure to buy. He respected my space, was there for when I had questions, and overall it was a painless experience. Thanks Tim and everyone else there at Ashley in Liverpool. I am excited about my purchase and can't wait to receive my new couch.

It was a positive experience! Great attention and service!

Great respectful service with no pressure

Patty was great! She helped us with what we could afford and was very friendly

We’ve worked with Kristen Eudell twice so far and plan on coming back when we furnish the rest of our house. She is excellent to work with!

Dan was great. Didn’t feel pressured and was a pleasure to chat with. He seemed to have plenty of patience with us taking time to decide on which furniture set to choose. Thanks Dan! Update: Furniture was delivered today and the movers were quick and courteous. Got everything into the bedroom without a bump or scratch. Thank you gentlemen!

Kristin was so helpful and very knowledgeable. She spent a lot of time with us and was friendly and kind throughout the interaction and purchase. She explained everything perfectly about the sale and made me feel comfortable about the purchase. I wish everyone would give the customer service that she gave us !

Dan was fantastic and helped us to get the best possible deal for a new sofa! Ordering and delivery was so quick and easy, I was blown away!

Ashley service was fast and courteous!

Thank you so much to Patty who was patient and kind today, she sat with me for two hours all the while I was wildly indecisive and she did not rush me she just offered good advice the whole time!

Amazing customer service. From start to finish Kyla was probably the best sales person we have had Thank you

Patty was very helpful and such a pleasure to work with!

A very pleasant experience. No pressure. Patti was very knowledgeable and helpful. Would definitely shop there again.

Very good! The salesman greeted me as I entered the store and was very knowledgeable about the product and patient as I made a decision.

Patty was so friendly. She listened to our requests and made our purchase successful.

Very friendly staff. Not pushy and took time with me.

Found a piece online we liked and Tim at the store was super helpful and got everything lined up and taken care of for us. Great customer service!

Great service and great products to select from. Excited to have our dresser delivered. Will be back in the future!

We had a wonderful mattress buying experience with Dan today. He was willing to spend as much time as we needed, to be sure we picked the best possible mattress for us. We learned a lot today. We left the store feeling that we were given good advice, and are looking forward to a great nights sleep. Thank you, Dan, for all your help.

Annmarie was very friendly and informative in helping us make our purchase.

Friendly staff and easy check out process.

Tim was very helpful in guiding me through the selection process. Purchasing and arranging pick up was seamless as well. I am a new customer with Ashley and I will be returning for more home furnishings. Very nice experience. Kudos to Tim my salesperson.

Annmarie was so great and patient

Worked with Kyla. She was fantastic. Never tried to push us into a sale. Worked with us to get what we needed within our budget. Will be making another purchase with her very soon.

We have worked with Kylah at Ashley’s furniture in Liverpool before. She is wonderfully patient and knowledgeable and did everything she could to make our shopping experience enjoyable. We will definitely keep coming back. Thanks Kylah!

Patty was wonderful to work with and I enjoyed my experience!

Kristen was my sales girl, she was awesome

Sale people were considerate of my needs and wants. Did not try to sell me something i didn’t want. Easy pick up, great service!

Good quality furniture and delightful sales personnel.

Awesome products large selection and sales person Ann Marie is awesome will get home products here from now on 👍

Kyla was so great! She gave us all the details we needed on the bedroom set we were interested in and was very responsive to messages about pricing and sales. Can’t wait for our new set to arrive!

Haley is wonderful. On sale, things are fairly priced. Good quality. Clearance section is amazing.

Kyla was amazing to work with. I think I was most impressed by her honesty. She wasn’t pushy or going for the sale, she sincerely wanted to help us make the best choice. She gave us an excellent deal. The store was very clean and the bathrooms were spotless. I’m bringing my sister there to purchase as well as a co worker, both recently have new homes….thats how impressed I was. She’s a keeper …. Can’t wait to get my new living room set.

Experience at Ashley furniture in Liverpool N.Y. Was easy, no pressure and a real delight. Everyone there was friendly and a joy to work with. Kyla was the best to work with knowledgeable on her products and gave us perfect direction to what we were looking for.

I worked with Dan and Tim fir a seemless experience. They were eager from the start to insure they provided me with all the info I needed. Very friendly .

PATTY WAS VERY INFORMATIVE , pleasant and efficient

First time at the store - very inviting and well laid out. Everyone was very friendly and not pushy. Will definitely go back!

The best store. All staff are friendly.

no comment

The service provided by Anne-Marie was exceptional, thoughtful, personable, patient and great with a tape measure. Excellent job!

Really good service, helped me get a good deal for what I wanted and answered any questions I had.

Dan and Tim were incredibly accommodating, low pressure and exceedingly tolerant of our kids (who were hungry and being a little rowdy). I can’t emphasize enough how low pressure they were or how they bent over backwards to help. Overall, 10/10 experience

100% satisfied and will be buying from Ashley in the future. Tim was a great salesman and got us exactly what we were looking for.

We were met at the door by AnnMarie, who was friendly, helpful and professional. We were able to explore the furniture we were interested in on our own and AnnMarie checked back with us frequently, but was never intrusive. When we were ready, she efficiently submitted our order, explaining options as she proceeded. A very gratifying experience resulting in our purchase of living room furniture.

Sales and service were excellent.

Great Service! Highly recommended

Great experience coming in earlier this week. We found a couch we loved and Kristen was helpful throughout the whole process. Customer service was amazing and we will definitely be back.

Nice and easy sale... just looking for a round coffee table and they had what we were looking for in the outlet part of the store.

Bought a dresser … the employees were extremely helpful and nice

Took extreme care in getting the correct mattress. Also got couch and love seat,guys at store took great care in getting only what we wanted and giving us just enough TLC. Thanks for making furniture shopping a pleasant experience!!!

Excellent customer service provided by Dan. Very knowledgable and helpful, without being pushy or overbearing.

Tim’s the bomb

Everyone there was very nice and helpful, they have some really nice stuff there and the prices are pretty reasonable.

My visit was nice, staff was very friendly and happy to help. Got what I came for and didn't have any issues.

Really Good Service

The Ashley store in Liverpool was an amazing experience. They have an unbelievable clearance section with tons of unbelievable deals. Manager Dan was extremely kind and so helpful in assisting my girlfriend and I when purchasing our first couch! Will definitely be coming back

Tim was awesome and so personable! We will be returning in the future. We found exactly what we were looking for and it was a pleasurable experience!

Today was our first time buying from Ashley Furniture. Our salesperson, Patty, made our experience very comfortable and efficient. We will definitely come again.

Jesse was extremely helpful the first time I was in Ashley. I didn’t feel like he was overbearing like I do in most furniture places he gave me the space I needed for me to make a good decision. I loved that there was no pressure to buy on the spot. He’s an excellent sales rep, which makes me trust Ashley Furniture and bring me back to Ashley Furniture in the future!

I’ve been doing business at Ashley furniture store since 2018. Great service!! Always willing to meet a fair price. Quality stands for years. Thank you to Dan and Tim, today!!

I had an amazing experience at Ashley’s. Patricia Commisso and staff were very kind and helpful. I will definitely come back soon!

Dan was very helpfyl showing me the exact style and price couches I was looking for and very knowledgeable of the products themselves down to help me choose the right fit! I could not be happier with my couch and the great staff! I will definitely be a repeat customer for life!

Every time we go to Ashley furniture Ann is extremely helpful and makes great suggestions. She takes the time to get to know her customers, and she always recognizes us when we come in.

Everything great!

We met with Kristen Eudell twice. She was so patient with us and very professional. She’s also very personable, and that is one of the things that brought us back to your store. We had a very good experience and can’t wait to get our new furniture!

Fabulous service!! Highly tecommend!!

Super helpful and kind! Even stayed past closing to help my fiancé and myself to buy our first couch!😁 not even that but the prices are great and they really do a great job at staying within your budget. I definitely recommend checking them out if you are looking for some new or used furniture!

The sales consultant was knowledgeable, friendly and patient. I enjoyed feeling informed without feeling pushed or pressured. I was also pleased to find out that you price match!

Who cares dumb furni store!

Kyle smoke is such a great sales person and she’s a very nice person. I just bought myself another bedroom set from their store and thequality the furniture is wonderful too and they’re very nice people there reasonable prices I recommend anybody to go there and she’ll take great care of you Kyle smoke thank you.

Very helpful, informative and helped us find what was right for our needs.

Great service by Kristen Eudell, who made furniture shopping fun! She listened, knew her inventory, and helped us pick out the perfect piece, and it didn't take all afternoon or multiple visits.

Everyone was courteous, knowledgeable, but not pushy. They were there to answer questions, but didn't follow me around like a used car salesman. Much appreciated - an enjoyable experience and I found exactly what I wanted. Thank you.

Timothy was very helpful. Best experience I've ever had.

Kyla was very helpful. Would definitely shop here again

We walked in and we were greeted immediately. Explained what we were looking for and why and we were immediately taken back to a couch that had just been put on clearance. The salesman Tim was amazing and was very accommodating to our unique situation.

Patty is wonderful. She helped my brother with his Purple mattress purchase and his sectional. She truly took time and care with helping him chose the base he wanted and helping him find what he wanted based on what he likes and dislikes about furniture all while considering his budget. He loved his so much my husband and I decided to purchase a Purple mattress as well. He is older and I have back issues and we are having the best night's sleep we could have. Patty is full of product knowledge and is very sweet and gets excited about our purchase also. If you go into Ashley, be sure to ask for her! You won't regret it.

Service was wonderful and very personable!

AnnMarie was great! No pressure atmosphere, helpful and friendly!

I will say that Ann Marie is amazing and really went above and beyond to make my experience at Ashley amazing! I will definitely be going back to buy from her again<3

The business was amazing! Immaculate sales floor, amazing presentation, attentive and thoughtful sales associates! We walked in with a few ideas in mind, and Kyla greeted us, showed us comparable pieces to the ones we found on the website, and even invited us to their presidents day sales event! We decided on our furniture at the event, and purchasing was a breeze! Everyone was friendly, and Kyla got us an amazing deal - knowing we were a family of 4 on a budget. I can't wait to see how the furniture holds out over the next few years!

Purchased a nice table and the finish started coming off within 1 months of ownership. Paid for extended warranty and spent 6 months with their third party to drive up and tell us they couldn't fix it. Spent another 2 months working on the replacement and they refused to cover assembly and delivery which we paid for on the original shipment. Actual nightmare. Avoid Ashley, you're just a number to this corp. 0 stars

I went in to look at some tables, and came out with one purchased. Thanks to AnnMarie I got a great deal as well! She was fantastic in helping me pick out a table and chairs for my dining room. I will definitely be back for more furniture.

I enjoyed this shopping experience at Ashleys in Liverpool. AnnMarie was great to work with, no pressure to purchase and provided great feedback regarding my products of interest. I appreciated her honesty.

Very helpful sales personnel. I was able to order the bookcase I needed at the best price available and with a speedy delivery!

I bought a living room set and mattress for Ashley’s the sales lady patty was so nice and on point. My furniture is beautiful am loving it

Excellent refreshing clean bright store with great sales women.

Very involved associate. Extremely patient and friendly!!!

Great service

My wife and I visited this store during their presidents day sale. We were helped by Kristen, and she was extremely helpful. The only down side is that we were not able to leave with a couch or bed, both had to be ordered and delivered. This was our first experience with a furniture store so this might be normal in today's world but it caught us by suprize. Overall we had a great experience and would definitely recommend.

Annmarie Cancro met me at the door welcoming me to Ashley and was I looking for something special which I was looking for a recliner, she showed me what was available and I picked out one I liked she helped me through the financial part of the process and I will be waiting for my new recliner. I was very pleased with the process and will return for my next purchase

Dan and Tim were great to deal with.

Kyla was very helpful and looked up all the dimensions I needed.

Dan was great. Friendly. Good deal maker and extending courtesy as much as he could. Great time.

Annmarie is the best & very nice furniture to choose from at good prices!

Ashley furniture is the BEST place to go furniture shopping. The store is awesome, but the outlet in the back is even cooler. Awesome furniture reduced in price. I just furnished 6 rooms in my house and took full advantage of the President’s sale to save even more and got approved for an Ashley store credit card on the spot. The staff is all wonderful, but my favs are the awesome, cool men that assisted me their names are *Tim #1, Dan #1 and Tattoo guy #2 (didn’t get his name). I cannot express how friendly, knowledgeable and helpful they were. Made my shopping (which i truly usually hate) experience the BEST!! I HIGHLY RECCOMEND ASHLEY FURNITURE ON RT 57 in Liverpool. If you go mention Dieanna and ask for Tim and if buying mattress Dan. U won’t be disappointed. So looking forward to swing all my rooms totally decorated. THANK YOU AGAIN AND AGAIN TIM, Dan and Tattoo Guy!! DLM 2/16/24

Working with Ashley was such a joy ! She’s a great asset to the Ashley team!

Friendly salespeople. Great selection and prices.

Patty and Kyla were amazing to work with. We got what we needed and great with our kids! All around a great experience!

Anne Marie was very kind, helpful and accommodating while helping me purchase my sectional couch. I highly recommend asking for her when shopping at Ashley Furniture in Liverpool

Great customer service and pricing

Can't remember his name but the gentleman that helped me was very kind. I didn't find what I went in there for but he was very helpful in helping me find other items that were on sale for good prices which includes some wall accent frames, living room rug and very comfy pillow which I'll be back for some other pillows that we're cooling pillows that seemed incredibly great! I recommend the Ashley store in Liverpool cause of this guy(wish I knew his name). Store was clean, organized and friendly staff. I'll be back. Doesn't hurt to go in for a quick look, u never know, u might just find something! Or a few things.. they do have a great selection of clearance section in the back too.

Great service. Not pushy and very helpful!!

Google is a great!

Messed up my order from the beginning. I ordered a twin adjustable frame an they order me a queen mattress. I noticed it when I got home,called the store and ir took numerous phone calls to correct the mess up.. I finally was refunded the difference in price of the mattress but after requesting an amended purchase order they said they would email it to me. Ie was not emailed, so I requested them sending it to me by mail and I was assured I'd get it sent to my house. A week later I still haven't received it. Apparently after they make the sale they do not care about the customer or customer satisfaction!

I was shopping for new bedroom furniture and Patty was the sales person that helped me. She answered all of my questions to the best of her knowledge and went to management for any questions she wasn’t 100% sure about. She was not pushy and allowed me time to browse the store and make my decision, without following me around like a watch dog. I will be buying more furniture from Ashley again in the near future!

Great experience with AnneMarie She was very knowledgeable and helpful Very easy to work with Store had great selection and pricing!

Great customer service and the sale prices were very reasonable. We purchased MORE than we planned because Dan spent the time to talk through our needs, show us options, and applied some sale pricing. Our experience was so positive that we called the competitor where we had placed an order and canceled that and bought the item from Ashley instead.

Excellent customer service! Dan is the best!

Awesome experience and customer service!

Fast friendly service!

Dan Nye was phenomena and great to work with! No high pressure sales pitch

Good inventory, good prices.

Tim our salesperson, was awesome!

Annmarie in Liverpool was very helpful. She was able to help me find a couch with protection plan. I have 4 dogs. We are loving it! Thank you!!

The service I was provided by Kyla was amazing. Fast service, good attention and was always helpful with discounts. Thank you!

The staff were so nice. Let us browse without hovering over us! Got a great deal on our furniture! This our second purchase as this store and we will definitely be back!!

Very nice people so glad I got what I was looking for Tim the sales man was nice to deal with let me look around with no Sales pressure and help me with $$$ to make me happy great people

Found what my girlfriend needed. Looked at a pillow for. No pressure. Great experience

Our salesman, Dan, was a pleasure to work with. We were not pressured in any way & he gave us the best discounts available.

Kyla was great to work with. Made everything easy on us and everything was fairly priced. Went to a bunch of furniture stores and this was by far the best experience.

We worked with Kyla Smoke and she was wonderful.

Excellent service and no buying pressure. Bought a chair thats going to break for breast feeding.

Great experience, he knew what he was talking about and very helpful and friendly. Nice variety of products. I would suggest Ashley to friend and family.

Very friendly and professional staff. Sierra and Dan were great in answering all our questions and assisting us to find exactly what we were looking for. And the prices were fantastic. Update 22 March 2024: I stopped in looking for a new mattress and met with Dan once again. His professional knowledge and insight quickly helped me pick out a mattress perfectly suited for my sleeping habits. Another excellent Ashley experience! Well done, Dan!

Great store, ask for Dan Nye and Tim Anderson they were very kind, informative and helped us with our purchase!

Dan was amazing. He was very personable, patient, and knowledgeable. I would highly recommend Ashley Furniture in Liverpool, NY!

Amazing people listen to your ideas and willing to work with you!

They answered all of our questions and helped us find the the piece of furniture we were looking for.

Thank you to brittney who helped me out today!

Very Nice atmosphere and sales staff is excellent.

Great customer service. Disappointed with the quality of a recent purchase. Going to get with manufacturer to see what can be done. Will still go back there. Have purchased many pieces from this store.

The prices (clearance) and quality are amazing 👏

All of the sales associates were attentive and committed to assisting me with my needs. They were prompt and helped me facilitate purchasing and receiving my item in a timely manner.

Kristen was amazing! So helpful and she had an awesome personality! Made furniture shopping enjoyable. Give that girl a raise!

In and out with purchase. Sales rep was knowledgeable helpful and easy to work with.

I was struggling to find the perfect couch. One we previously found did not fit our living area so we decided to go to Ashley instead to keep searching for the perfect couch. There we met Dan who was very helpful and showed us couches specific to our needs and budget. Not long after, we found our perfect couch for a great price. Thank you to Dan who helped us with our purchase and informed us on everything we needed to know !

This is my second room purchase from Ashley. The prices are amazing and the customer service cant be beat. Not too mention it was super easy and efficient! Thank you Chad and Sierra!

Dan was extremely helpful, very friendly and dealt with my sarcasm! There was a miscommunication and when I messaged him the next day he fixed it with no problems! Would definitely shop here again!

The salesperson, Kristen Eudell was great! She has a great sense of humor and got me what I wanted at a great price! Thank you!!

We had a good experience with Kyla

Fast, easy and friendly and knowledgable employees

I love this Liverpool Ashley Home Store ! It’s always laid out beautifully with many choices. Annmarie is our favorite representative ! She has gotten to know our family and our household needs ! We appreciate everything you do for your customers.

I found what I need. Quality Furnitures. Highly recommend.

Sierra was very knowledgeable and very patient with me.

Kristen Eudell was our sales person. She was very professional and insightful! It was a pleasure to have her help us with our purchase!

AnnMarie was very personable and helpful in finding us just the right size, type and color sofa for our needs. The store is beautifully designed and nicely organized. We’ll definitely be back should the need arise in the future. Thanks again AnnMarie!

Great place, see Alexis, he is the best

Kayla was very sweet and easy to work with. Many thanks!

We had a very good buying experience and found our sales lady, Annmarie, extremely helpful.

The staff was very helpful and went above and beyond to take care of my issues. A++

Ask for Sierra she will give you the most professional experience!

Went in to buy a mattress bundle. They were super helpful and understanding about our preferences. Thank you such great service 😀

Good customer service.

Dan was great - staff was incredibly helpful and accommodating.

Great selection, allowed us space to wander and browse, were available for questions but not pushy.

Kristen Eudell was amazing! She was super patient, answered all 1,000 of my questions, and helped amazingly with dimensions and ensuring my vision came to life! I would fully recommend her to any customer.

Sierra was super patient and helpful, and Ashley's Black Friday sale was great!

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Awesome sales people, see Kyla for great deals

The Liverpool store was a pleasant experience. Brittini was very helpful and knowledgeable. She processed our order very quickly and was a joy to work with.

Kristen was amazing!! She gave us the space we needed. She’s very knowledgeable, funny too. Great experience!

Thank you to Dan at the Liverpool store. He was very patient and accommodating. Answered every time I called or text and always gave me names resources to assist me when he was not on shift to do it himself. If I'm looking for furniture again. Even though I live 40 miles away and have a store closer to me I will still drive the miles for Dan to be my salesman. Thanks Dan!

Sierra was great to work with and helped us with any questions we had

Outstanding customer service

Best experience ever!!!!

AnnMarie was great to work with, very knowledgeable and pleasant

Great experience overall, Kristen E. And Dan. N were beyond helpful and personable for me! Highly recommended!

Found a great mattress finally!

Great sales rep and sales manager. Will go back.

Dan was amazing, knowledgeable, friendly and super easy to work with. I highly recommended shopping at this store and working Dan!!

Professional, Knowledgeable, Frindly staff. Highly recommended.

Tim was very helpful from the time I arrived at the store and throughout. Friendly, Patient and helpful.

Kristen was amazing! Very helpful and informative. Will definitely seek her out again for our next purchase!

Ciara the sale's associate was very helpful with merchandise

Ashley is super personable right from the start making you feel as comfortable as possible! Highly recommend her to anyone!

Very easy to shop and very helpful staff.

Excellent everything and would highly recommend if you like good, non pushy sales people with reasonable prices

Andrew was very helpful with choosing and getting a great deal.

I don't recommend buying from them the $400.00 charge for assembly is only covered on certain pieces. The management is horrible We bought full living room set and bedroom set I will never buy again . Go to raymour Flanagan the have wonderful customer service and no more expensive

Andrew was very friendly and helpful!

Another great experience at Ashley. Very friendly and very helpful !!

The sales person Kyla was very courteous and professional, and knowledgeable about the products at Ashley. Should have gone to you first!

Stopped there recently for a mattress. Kyla was very knowledgeable and helped me find the bed at the right price.

It’s the best furniture store in the area as far as I’m concerned

Tim was new but helpful friendly and pleasant. A good experience.

Ann Marie was fantastic, I told her what was looking for, brought me right too it. Wasn't pushy. Was informative. Will be seeing her for all future household needs.

Great overall experience working with Tim! He was very professional, accommodating, and well spoken. He showed me exactly what I was looking for at a great price! 10/10 would recommend

Nice quick accurate service

Ciara was wonderful to talk with and very helpful with my purchases. She made me feel that I mattered and not just another customer.

I had a great experience with Ashley Furniture! Very helpful and got a great deal. Looking forward to getting my new room together!

Great Fun! Thank’s for making it so Easy

Dan was very helpful. Great experience.

Ann Marie was very personable and knew the products well. After learning our needs, she led us to a couple of great options to choose from. She explained the buying and delivery process very well. We were pleased with the experience.

Kristen was phenomenal in helping Dad & I choose the right sectional :-)

We had a wonderful experience shopping at Ashley Furniture in Liverpool. Sales associate Kristen was amazing and helpful every step of the way. She made sure we got something that fit our space and budget. If we return here to furnish our downstairs area, we will definitely be reaching out to Kristen again.

Purchased a sectional and it was delivered fine. Three weeks later we noticed the back cushion was ripped along the zipper and stuffing falling out. We’d purchased the protection plan for $300 and filed a claim only to find out this wasn’t covered. Extremely disappointed and would not purchase from Ashley again based on this poor experience.

Brittine was very helpful, she has great customer service skills

Dan and Sierra couldn’t have been more helpful to my parents! They found everything we needed and at a fabulous price!

Great salesman very knowledgeable and professional

Great people a pleasure to do business with

Brittini was wonderful.

I highly recommend the Ashley showroom in Liverpool, service and selection are amazing. Many thanks to Dan for all of his help and patience plus the fun conversations! Ashley is my “go to” store for any other furniture purchases.

Always an excuse why we can't use our gift card. Never have our selection in store and " it can't be ordered". Just a waste of time!

Brittini was amazing! Helped us find the perfect couch at the perfect price!!!!! Highly recommend this spot!

Saleswoman was comfortable to speak with. I explained what I was looking for and what I didn't need in a recliner. We looked around at the selections and decided on the chair I felt most comfortable with. There was no pressure to buy at any time. She explained in detail about the purchase and third party pick-up. I would recommend this Ashley store to anyone.

It was a great experience again. I’m returning customer though the years and have purchased tons of items throughout the last 20 years. Service s great. They give you ample space to do your thing but are close enough to step in and answer any questions.

Anne Marie was awesome, she knew exactly what I was looking for and she was so much fun to talk to. Awesome customer service 👍

Went to the Liverpool location after visiting another location a few days prior. The first store had a very pushy salesperson that was following us, listening to financial discussions and interjecting over a dozen times. Tried, again, and were pleasantly surprised by Sierra's customer service. She introduced herself and allowed us to narrow our options down, answering questions and giving us valuable information regarding our two choices. Ultimately, we got a much more expensive bedroom set, but feel confident with her help and are so excited to get our furniture. We will definitely be back and will ask for Sierra by name. Thank you! We SO appreciate your help and personality!

Dan from Ashley (Liverpool) location was great. Transaction was fast & seamless. Everyone was friendly and efficient! Was able to pick up my sectional piece same day!

This place was amazing I found a perfect couch quick and the people who helped were so nice, I would go here again when I need furniture.

Extensive showroom, my salesman was quite knowledgeable. I would suggest they make sure to tell customers that when encouraging customers to see what their eligibility for credit while in the store that it WILL BE a HARD PULL on your credit report & not "just 1-3 points off."

Dan was great to work with, attentive but not overwhelming. All in all 10/10

Love this store staff are friendly and make shopping easy and fun

I was bed shopping and really had no idea what I was looking for. Dan offered so much input and assistance without me ever feeling pressured. He took time and I actually had fun picking out just the right bed. His product knowledge was amazing and truly helpful. The store had a great selection and top notch customer service. Many thanks to Dan and Ashley Furniture. I will certainly be back for any future needs!

What a great and unexpected experience at Ashley!! Went in just “looking” and bought a new sofa and table! Dan was fantastic! Outstanding service. He went out of his way to move pieces around so I could see how they would look. Thanks Dan. You’re the best. Will be back and I’ll recommend to everyone I know.

Very friendly and knowledgeable. Quick and respectful.

Katrina she was very helpful to me, very welcoming customer by explaining all detail Sophie furniture I was interested . I will recommend to Katrina. Thank you

My customer representative Daniel Nye, met me at the door and helped me from start to finish. Once he asked what I was looking for, he took me straight to it and showed me my options. He was funny and knowledgeable! The process was quick and seamless. Great customer service experience!!

Stopped in to look at mattresses and Dan was super helpful! Extremely friendly, knowledgeable, and helped us find exactly what we were looking for. Couldn't be happier with our experience.

We worked with Dan and he was great!! Highly recommend this location

Kristen was very helpful in navigating us to find the perfect furniture choice for our home and lifestyle. She comes highly recommended! The staff at the Liverpool location were all so great.

Great experience today at the Liverpool location !! Ann was super help full, walked back and fourth through the store for over an hour with us. Highly recommend working with her if you stop into Ashley !

Brittany was awesome. I’m and out no hassle

Got a great price on an outlet item. Service is good, but every young employee was on their cellphone. With a costumer service history that was unprofessional to me.

There were three people in the shop who were very helpful including the manager Dan. I do not remember their names. Thank you for all your help. Great service!!!

Kyla was great at helping me and my father and getting us a great deal on multiple pieces!

Amazing sales person..thank you AnnMarie Cancro..May God richly bless you..

Horace was amazing. He helped me very much and now I’m a customer for life. And Brittini was very helpful. Thank you

I had good experience. They had good selection and fair prices

Dan was awesome and helpful. Store was set up beautifully and lots of great clearance too.

We were greeted on our visit by Dan at the front entrance! He was incredibly welcoming. We told him we were in search of a new dining room table and he directed us to the best deal in the store and one of the most affordable dining room sets. Little did he know it was actually the one we saw online so we knew he actually pointed out a good set with a great price point. He continued to let us have time to browse the store and came to answer any questions when we had them. Both of my boys started getting a little fussy so he went and got them both little squish toys to play with that the store had! He was very knowledgeable on everything in the store, very personable, and easy to work with. He double checked everything he did, ran it by us, and made sure we left with no questions unanswered. Dan was incredibly attentive while still allowing us our space to browse, and we will be back to work with him when needed in the future!

Great service and excellent salespeople. I needed a new mattress but was hesitant after not buying one for many years. Brittini was very helpful and did not hover or push, just listened to my needs and budget and helped me pick out a great new mattress AND gave me a great deal on a bed frame! Definitely recommend.

Sierra was Professional and Accommodating and pleasant to work with.

Brittini was very helpful and very kind! Excellent customer service skills! Very satisfied with the whole experience!

Brittany was fantastic to work with. No high pressure but extremely helpful.

Britney was so much help and so friendly.

Great sales team.

I give her 5 stars thank u very much

Dan did a fine job.

Great personnel, very friendly and knowledgeable. Kyla made it enjoyable to make my purchase.

Dan in Liverpool NY was beyond helpful and amazing customer service!!!

Dealing with Dan at the liverpool store was a breeze and made our previous visits seem like we stepped into the wrong store in the past. Previous visit(s) with another sales rep left a seriously bad taste in our mouths and always drove by the store discussing our horrible experience. I would recommend working with Dan for all your needs as he really did redeem our relationship with Ashley much better.

I went in looking for a couch and Dan was extremely helpful and nice to my son and I. Was not pushy at all. I appreciated his assistance would recommend this store to anyone in need of furniture.

Chad Snow is awesome! Anything you need he can help you with and he can get you set up with the right sales person for you. Thanks for all your help Chad!

Go see Chad Snow! He really took care of us. Really friendly guy and willing to make things right. Thank you, Chad!!!!

When you come, make sure it’s with Chad Snow! He took great care of us and we left happier than we came in. He will help in whatever way is best for you.

Excellent communication and 5 star service. !! Dan was very knowledgeable about all of the furniture details, and had a wonderful uplifting and positive personality which really made the process an enjoyable and fun experience. What I greatly appreciate is that Dan did not hover and was not pushy, instead he treated me respectfully and was there for all of my questions. Purchasing my furniture here was a fabulous experience!

Excellent service gavebest price off the bay no haggling. Great experience. Went in for recliner left with furniture.

Daniel Nye was amazing. He toured me through the entire store. I went, I bought but I definitely got the full experience because of him.

Brittini Hemphill was awesome! Super easy to talk to and gave us space to walk the store alone like we wanted to. We came to her with a question on a piece we loved and she helped us make it happen. Thanks Brittini!

I had a pleasant experience

Dan was awesome. We got everything we were looking for at a great price.

A few weeks ago we came into the Liverpool location where we were greeted and helped by Sierra. Sierra is a breath of fresh air, she is knowledgeable and educates you on the products and the extended services, she is friendly and relatable. I think what I loved the most is that Sierra is authentic and she's a non-pressure professional. Thank you, Sierra for your exceptional service.

Sierra was super helpful and informative as we ordered furniture for our new house.

Top notch service from Brittini at Ashley's! A true professional. She made sure we were well taken care of! You have to ask for her she is amazing!

Ms.Brittini was amazing!!!

Brittini Hemphill was Awesome!!!!!! Not only did she come in for her shift early, she gave the best customer service my family and I has seen since moving to the Syracuse area. She is awesome at her job and an immaculate person! Thank you Brittini!

Dan greeted us when we arrived and helped on the showroom floor. We were just going to look and possibly purchase a few items for a new home. We left an hour and half later with everything we were looking for at a great deal!

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Dan is an amazing sales rep. Highly recommend.

We had a very good and timely experience with Sierra! She was helpful without being too pushy and had very a great and calming overall vibe. Thank you so much

Brittany was absolutely a delight! She helped my husband and I find the perfect mattress. We also got a great deal on our new bed frame as well. She was also very friendly and knowledgeable!🙂

Ms. Brittini T. helped me find the best KING SIZE bed; couch for very affordable and lowest prices. Explained every little detail in a simple way and assured to always have my back. Well appreciated will be coming back!!!

I want to thank ken for all the knowledge and help with buying my bed set and living room set for my new home. He was very friendly greeted me at the door. Got me in and out the process was quick and painless. Also gave a lot of great suggestions on living room furniture when I originally only came for a bed set. It’s hard to beat the pricing Ashley furniture gave me on everything. Thanks again ken for everything

Very helpful

Wow highly recommend you stop in and see Brittini. She was super helpful and get me into my new furniture right away. Not a pushy sales person and super sweet. Need furniture stop and ask for Brittinni

There delivery company is a joke. The incompetent driver typed in my address wrong and then they call and say sorry we can’t honor our deliver today now, we’ll reschedule you for two weeks from now. Will never use them again. Better off shopping locally!!!

We were shopping for dining room furniture last evening and were met by Sierra R and had the most wonderful, fun and hassle free experience! We not only purchased our dining set but also living room furniture and kitchen island stools…all for much less than expected. Sierra was outstanding and we would recommend you go see her for your next furnishings purchase!

Brittini Hemphill had amazing customer service and was willing to help! We got the furniture we wanted thanks to her expertise!

I just want to say that SIERRA was the greatest thing that happened to this store! She made us feel so welcomed and helped us find exactly what we were looking for. She went out of her way SEVERAL times to make sure that we were satisfied and would help when she didn’t have to. She was extremely helpful, patient, kind, and extremely caring. Thank you Sierra for such a wonderful experience. Looking forward to coming back soon😊

Sierra was amazing at helping me and my family pick out the best furniture within our budget. She was so patient and truly made sure we did not leave without being 100% satisfied. She was the reason we left happy with what we bought. If you’re planning to shop here, definitely ask for her. You won’t be disappointed!

Have gotten a TON of furniture here over the years. Always a great place

Syracuse furniture shop . All things excellent 👌 prices all goood

Kyla Smoke was amazing. Great service, awesome person.

They have a great selection of furniture. It feels like a car dealership. As soon as you walk in the sale's team follows you around. If I have any questions I will ask.

Brittany at Ashley’s on Oswego Rd was amazing. She gave us an amazing deal and was so helpful and helped answer all our questions. Absolutely love her energy. She made this an amazing experience for us here at Ashley’s!!!!!!!

Worked with Kyla she was great and helpful!

Worked with Kyla. Very professional and helpful with my couch purchase. Would recommend coming here.

Brittini! It was wonderful shopping with her. She showed me everything in the store and help narrow down exactly what I needed. If i need any furniture, I’ll be back to Ashley’s and Brittini!

Shannon from Ashley in Liverpool is hangry because she just spent 6 hours helping us pick out our entire collection for our house. She did an amazing job and didn’t skip a beat.

Shannon was great. Very patient. Helpful. Great discounts given. Great experience

Shannon was Very awesome and very professional.

Ken from Liverpool in Liverpool, New York Ashley was awesome and patient helping me and my wife find the best furniture with great financing options. We highly recommend Ken for all your furniture purchases. We will be back working with him in the future. Jamie and Sadie Miller

I want to give a shout out to Kyla S. at the Ashley store in Liverpool for assisting me in finding exactly what i wanted. Not once, but twice. Very pleasant and knowledgeable! I will save her for my contact for all future Ashley Furniture purchases.

Our experience at Ashley was very good mostly in part because of the salesperson, Kyla. She was friendly and professional. She’s very knowledgeable and did an outstanding job at getting us the best price possible. Will definitely ask for her next time we visit the store.

Shannon in the Liverpool ny store was extremely helpful and gave us a great deal on the mattress set we needed!

Shannon at Liverpool Ashley Furniture, got us great deals! As well as she was very personable plus very patient while we were trying to make the right decisions on everything! Highly recommend!

I visited the store three times. the first visit was I worked with Ann Marie when I was looking for my love seat. she was very helpful and considerate and not pushy. shared information and a special VIP sale it was coming up on mattresses. She also helped out one of my clients I sent to her and really took care of her! The second visit was to check out mattresses and I worked with Brittini who was very informative and patient with me as I tried different Temperpedics. Very friendly and seemed to want to get me the best deal but I wasn't ready to spend that kind of money. Within a week Sierra reached out to me and my third visit today she worked with me and I got a great deal on my bed and loveseat. All of these ladies patiently answered question after question and I felt reassured that I was getting a good product and I would be happy with it and help my improve my sleep. 👍🏼🥰

Brittini from the Liverpool store was sooooooo helpful I will definitely shop there again!!!

Shannon from the Liverpool, NY store was amazing! She worked with me to find the perfect furniture to fit our family and lifestyle.

Worked with Brittini today for a new bed set for my room. She was a big help and a lot of fun to work with.normalh I don't enjoy shopping but she made this a fun day.

Brittini was awesome! Great personality and professional service! Thanks for the help in finding our new Purple mattress!

Ashley Store is an amazing store,with quite a few choice pieces of furniture, still I couldn't find what I was looking for. Nice anyway.

Brittini was awesome today. Very helpful. No pressure. Thanks!!

Brittini OUTSTANDING!! Knowledgeable, awesome with taste and design coordination! Best experience I have ever had!!! Will only work with her!

Shannon was a great help! Come through to get your furniture

Shannon is great took great care of me!!

Kyla from the Liverpool location went above and beyond for us today! We had an amazing experience!

Sierra was absolutely wonderful to work with today!

Kyla from the Liverpool store was absolutely wonderful! She was very helpful and knowledgeable in assisting us buying living room and dining room furniture. We can’t thank you enough for helping us save money. You are the sweetest person. Sincerely, Debbie & Don

My brother and I was helped by a sales associate named Shannon. She was very polite, knowledgeable, and helpful to us while trying to pick out a bed for our disabled mother. She took her time and walked us through everything we asked. We appreciate the honesty and great service!

Get your purple pillows, mattress local in Liverpool at Ashley's! The sales team was excellent and choices galore.

H+B were a huge help loading up our vehicle. They set a realistic expectation for what we could take in each trip for our vehicle because of its size and shape. Great guys, really helpful and easy to talk to/work with! Will be coming back when it’s time to get more and complete the set! Thanks for the great experience guys!

B and H were absolutely wonderful in making my pick up quick and easy. They are also super friendly and had no issue with going the extra step to make sure I was satisfied with everything.

So excited for our new bedroom set to arrive! Sierra was so helpful and kind! Wr had a very good experience.

Another great shopping experience with Annemarie at Ashley. She makes it comfortable and fun and works hard to help with discounts and finding ways to save. I won’t ever go to another salesperson for furniture.

Had such a great experience with SIERRA RUSK!! Super kind and fun, and patient with me and my daughter!!

H and B in the warehouse was very friendly and helpful

Update: called Ashley on 3/16, now all of a sudden mattress was scheduled to arrive to them that date. Scheduled delivery for 3/22 between 9:30-12. Get text on 3/22 stating delivery is 1:00-4:00, call because that’s not what we were told. Was told there was a family emergency today and they had to reroute the schedule. Nothing like a little notice when you take a morning off work to be home. Asked for a manager to call, was told the person was a manager. Interesting every time we call there the managers stress answering the phones. Common courtesy would have been to call and see if that was okay to be delivered later. Apparently customers don’t come first! Buyer beware!!! Ordered a new mattress on 2/10/23, scheduled to be delivered on 2/25. Great! While that came to immediate halt, delivery guys brought in the mattress and unwrapped it. The mattress was soaked at the bottom and stained! Totally not the delivery guys fault. Ended up talking to manager on duty at the store (Allison I believe ), we ended up switching the mattress to a king size from a California king, said the order was placed and would be about 2 weeks (due to having to change the size). One would think a king size mattress would be in stock. Guess what ? It’s now 3/13, called today being told another 2 weeks . Wondering if that is just the standard answer. This is UNACCEPTABLE ! Manager doesn’t seem to care other than to say, it’s another 2 weeks! Beware before shopping here!

Awesome place to shop!!! Has many options!!

It was a very creepy experience like no other Ashley. I wanted to look at bed frames but couldn’t focus because the sales person was staring my wife and I down from every corner. Literally standing partially around a corner staring. Don’t know if it was to make a sale or freak us out but it worked. After we made it to the clearance area in the back it became very very apparent we were being followed and watched. Made my wife uncomfortable so we left immediately. Would recommend the one in Camillus.

Everything broke within a year and was told they can do nothing about it even tho when I bought the furniture i was told any damage would be replaced especially since I spent more on coverage. 4k wasted but it’s ok, it’s cheap material for expensive prices, you’re better off getting your bedstand off Amazon and putting it together yourself and get your couches/mattresses from Raymour and Flanigan if you wanna spend a few thousand on good furniture.

Very helpful staff and beautiful furniture.

Weird vibes from the staff, wanted to try to make a purchase. The staff made us feel unwelcome

After a horrible experience with this company with a full year of disappointment with service and the sales team and delivery delays yet again a year later they still have not delivered the way that was told…. We have the furniture in the house but not complete and we have called to have the situation taken care of and still nothing…. I have posted already and I’m doing it again BUYER BEWARE….. it’s so bad and I’m letting everyone know how we were treated. My wife walked in the Liverpool store this past week with the gift cards that were sent because our service was so bad and our furniture order took almost a year to get and it’s still not right.. SHE WAS GREETED AT THE DOOR BY A SALE PERSON AND AS SOON AS SHE TOLD THE PERSON SHE HAD GIFT CARDS TO USE THEY NEVER TALKED WITH HER AGAIN….. She was in the store for about an hour and not one of them approached her again…. As she walked out and passed a sales person she was not even told to have a nice day….. NOTHING….. We are DONE…… Now Ashly respond to this review with a drawn out message that you want to help us and you feel bad while giving us a number so we can talk with someone that does not care……. Once again you have let a customer down and while doing it, made sure we would never come back.

We had Brittany assist us today finding recliners, and her customer service skills are the best I have ever experienced. So pleasant and helpful, I highly recommend people coming in to her for help them with their furniture needs. Thank you Brittany, for all of your assistance

Amanda is great to work with

Think twice before you purchase a mattress from that store!! Although we had previously great experience with an Ahley Store in Myrtle Beach, our experience in this store was extremely disappointing. We went to buy a new mattress and base (~$5000) and the salesperson who was very nice but deceitful, told us that we have 30 days to trial and the mattress and can exchange to a different mattress if we didn't like it. That matched most if not all mattress stores that give a grace period for in home trial. Within 2 weeks my wife couldn't stand the firmness of the mattress, so she went to exchange it with a softer one (one that we also liked while we were there and is even more expensive). To her surprise the store manager told my her that we cannot replace the mattress and that we have to contact the vendor directly!!! The manager also acknowledged that the salesperson was mistaken when she told us we have a grace period of a month to trial the mattress. This is deceit and fraud and I'm submitting complaint to the better business bureau. In addition, my wife complained that the mattress base was not working correctly and they promised to send someone to fix it but NEVER happened. NO ownership whatsoever! Honestly, we would've been better off ordering online! So disaapointing!!! Will never buy anything from Ashley again!

I was very impressed with this furniture store. I had a very good shopping experience here, and will go there again for other furniture purchases!

Nice furniture and showroom but prices are high.

Today we were at Ashley Furniture and worked with Brittini! I cannot say enough phenomenal things about the service we received today! She took into considerations our style and needs. We ended up finding the perfect furniture for us. Going back in the future to continue shopping with Brittini! Definitely recommending her to all our friends and family!

The minute I walk in I was helped even as I gave the cold shoulder as if I was just looking, Caitlyn continued to walk around the store with me explaining pieces and options. From the moment we met she was super helpful and realistic not just trying to push on anything. She remained patient and diligent. After 2hrs she helped me find the perfect pieces for my living room and dining room. Although she was fairly new she was very informative and knew the aspects of her job. Caitlyn helped me apply for finacing and working around my budget. This was my best experience ever while finding furniture my day was truly made. Hope the rest of the process such as delivery goes just as well. Thank you again Caitlyn

I could not be more disappointed with Ashley's customer service. I was promised delivery on March 12th shortly after purchasing my furniture, I paid a $200 delivery fee. When March 12th came, the delivery driver claimed my street was blocked and couldn't deliver the furniture. Despite repeatedly telling both the driver and the people at Ashley that he was on the wrong street because mine was clearly not blocked, the driver refused to make the delivery and the unhelpful people at Ashley offered nothing other than that they'd call in 1 to 3 days to reschedule. Four days later, Ashley did indeed call and schedule delivery on the 19th, I told them that was good although I'd need to confirm that I had access to the freight elevator that day. The next day they told me the 19th was no longer available and that maybe Tuesday the 22nd would work. I have now been without furniture in my apartment for weeks and I cannot keep taking time off from work on hope that Ashley will actually follow through with one of their delivery promises.

Very friendly staff and they honor veterans.

I have not purchased a mattress in over 25 years. I walked into Ashley In Liverpool, and was immediately greeted by Debbie. I told her how much I disliked my memory foam mattress. and I needed a firm mattress in my old age. I tried out many with her alongside me. She not only led me to the perfect mattress, but it was on clearance! She was so patient and understanding. I two weeks later, I am sleeping much better! Thank you Deb!

Huge variety

I placed an online order and was sent 2. I called Ashley Homestore online and it was recommended to return to local store. I loaded the furniture in my car and the local Liverpool Ashley Homestore REFUSED to accept it. They told me they are not affiliated with the online order sector of Ashley Homestore which is the complete OPPOSITE of what the online sales diversion said. There were SEVERAL sales reps sitting around including the manager. No one offered to help. It seems that if business is slow and sales are down the sales reps should go above and beyond for the customer to provide high quality service. Instead they offered zero help or guidance and turned away a customer. TERRIBLE!!!

Very nice place

Very good. I love this Store, the service is great.

Shalaisha was amazing. She was very knowledgeable and very professional. She is a great young lady and also a good sales woman. She deserves a raise. She is so sweet. I’m very proud of her! Happy with products she helped us with. I had great experiences with ur company. 👍😁😇

The extended warrantee that Ashley’s Furniture sells at their store and charges you a good amount for it is a scam and they could care less about making sure the warrantee they sell you is honored. I called the store regarding my extended warranty with my furniture and they quickly let you know that they do not have anything to do with the extended warrantee that it is handled by a third party. I explained to the manager that the third party is not holding up to their contract and the manager said it was out of their hands. I said no matter if it is a third party or not it is going to reflect on Ashley’s Furniture because your company sold it and I’m sure gets a kick back from it. The manager said again there was nothing she could do. After spending over $4000 of furniture and $400 more on the extended warrantee, the manager could not help me. I told her I would put a bad review all over social media and she said ok. With no concern at all. Do not buy furniture at Ashley’s Furniture. They want nothing to do with you after you buy the furniture.

Sales people were awesome, no pressure sales experience. Delivery people were great as well. The disconnect comes with their back end shipping people. Scheduled delivery after a 19 week wait (so be it, it's the market these days) for 0830-1130. I call at 1300 and I'm told that my window is now 1300-1600, wouldn't it be beneficial to tell the customer that? Apparently not, it would cost me 100 dollars to reschedule, but they can just change your appointment window because it's "same date." 1800 hours comes and the truck comes after my 15 minute text ahead. As I said, delivery people were awesome; fast, courteous and clean.... the scheduling/shipping department is a joke. Should send them a bill for 100 bucks for rescheduling. Glad I wasted an entire day waiting around when all they had to do was be honest and tell me they were short handed and give me a realistic delivery time.

Lots of nice furniture, the sales lady was excellent, however the time frame right now for delivery is pretty long. Other than that good experience

5.0 star rating 7/25/2021 Let me start by saying I HATE furniture shopping, but the woman who helped us today is a breath of fresh air for the customer. We went in today to browse and our sales lady was outstanding. She did greet us, and left us to do our thing. We did not feel "pressured", "followed" or Uncomfortable in anyway. When we were ready we had a question and she got every answer to what we were looking for and more, all while being helpful and informative instead of pushy. We ended up purchasing the living room set, and were not only provided with excellent service , but a great deal. Our sales lady was Fuada, and if you are remotely interested in anything I would go in and ask directly for her. Of all the things to shop for, furniture is my least favorite. Fuada changed our furniture buying experience and is a prime example of what excellent customer service is. I will go through Ashley again in the future as long as I can work with Fuada. Excellent service!

Good customer service, we have an excellent experience working with Jackie she is an amazing staff. We went there looking for one thing and ended up buying more because of the deals she gave us. 👍👍Jackie.

Lisa at the Liverpool store did such a great job assisting us with new furniture as we just bought a house. I haven’t had this much fun while furniture shopping EVER! She was awesome gave us some pointers on furniture for our new home. We bought a dining room table a kitchen set and family room set. The experience we had with her was absolutely the BEST!!

My Fiancè and I went in looking for a bedroom set. We left with an amazing mattress and bedroom set bundle. Lisa was great! We had a lot of ideas of what we wanted and Lisa helped us narrow down what worked for needs, wants, and budget. She also kept us up to date with the status of our order - due to Covid. Overall a great experience.

I am so pleased by my recent visit and purchase from Ashley Furniture in Liverpool and most importantly with Nicole (Nikki) Clapper who was both professional and outgoing and friendly from the moment I first entered the store. She was helpful without being pushy. I am impressed but the intuitive manner and the professional way this young woman performs. I made a purchase and will return for future purchases. I remarked to the manager that this young woman is an asset. Other sales help were also friendly and helpful. This is a well run store and I will visit again!!! Great job Nikki and other staff!!!

I love the customer care here! They support the military! Very friendly, and willing to work with you! All out the the best home store I've been too!! The two people that helped my fiance and I were Shaun the manager and Nikki our lovely sales consultant. Thank you both.

they don't support veterans don't shop there go to Raymour and Flanigan

Quite pricey. Limited selection.

Great salesman but as we spent an hour deciding what table to buy ,finally settled on 1 and was told oh can't get anything for 8 to 12 weeks what a waste of time be up front about it some of us have better things to do , went to Raymore walked out with what we wanted

I went in the store noticed employee/sales person saw me. Didn't think much figured he was just going to let me look before he approached me. I never saw a person i walked around heard chatting as i went to leave store one lady near door setting up some things for st patricks never said a word to me. If there us another ashley i might check it out but i am not going back to this store

I recently bought a house and decided to go to Ashley Furniture to furnish my home. The sales representative fuada was amazing, she didn’t pressure me into buying anything and was really knowledgeable on the products. I was able to get a few things from the clearance section, which ended up being really cheap and fitting nicely in my home. I ordered several things through them to be delivered. Fuada was clear that because of covid things would take a little while (which I figured due to wild fires/wood and fabrics being used for masks) and I really appreciated the honesty. Skip to about 8 weeks I got my furniture and the guys who delivered it were great!!! They didn’t ding up the walls and were very careful, quick, and respectful.

They're pretty expensive and if you're in a hurry for furniture. Forget it. 18-24 weeks for delivery. I don't know about anyone else I don't think about purchasing furniture 5-6 months ahead of time.

I ordered a bedroom set in June, got it in November & took a pic of it in showroom with a king bed ,2 dressers with the mirror & 2 end tables & even a settee & it was on sale / clearance for less then half the price of the one I purchased with a Queen bed without box spring & mattress and I only received the bed frame , & 2 dressers with a mirror for over $4000.00 They said it was discontinued & they broke my dresser when delivered & would not replace it but glued it on another visit. Talk about a rip off! Why is that? I even called the manufactor & didn't get no where with a price reduction or anything. I don't recommend any purchase from anybody. They even had a different company deliver my furniture.

Was very impressed by the professionalism displayed by "Fuada" our sales associate..She made our visit welcoming and relaxed, no hassle or feeling of being pressured..Highly recommend her to our friends who maybe looking for furniture....

Tons of furniture. Huge store. No pressure.

I loved the people. Malik was the best helper. Thank you. Ask for this young man. Tell him Tammy sent me.

We ordered a rocker recliner for our nursery August 22, 2020. we were quoted 8-10 weeks. After 10 weeks we contacted Ashley to find out where our furniture was, we were then told it would be middle of November, there was a delay due to covid. from November forward we were told it would be 2 more weeks, every 2 weeks this is what we heard. Our baby arrived 12/2, no recliner in site. finally end of January we were told our recliner was ready, set up delivery for 1/30. we got a call on 1/29 that there was something wrong with the frame, they needed to fix the chair and it would be a couple weeks. I called today to find out exactly when our chair would be ready, and was told the end of March. After waiting 24 weeks for this recliner, we just cancelled our order. what a waste of time. our sales associate Lisa was so helpful throughout the entire ordeal she went above and beyond to get us answers and held where she could. corporate and customer service were useless and rude. I will never buy through them again! what a waste of time!

Fast friendly service

BEWARE of this store! Don’t be fooled by the attractive showroom and friendly salespeople. I bought a couch here in early September. The sales experience was fine. The salesman told me that due to the pandemic, I may not receive my furniture for 4-6 weeks. Understandable. It took over 4 months to receive the couch. I was patient due to the affects of the pandemic. My issue was with the lack of communication and deceitful salesman. Over the 4 months, I reached out to the salesman 5 times, never to receive a response. It was very clear that once he made his sale (and commission), he had no interest in helping me. I confirmed that he knew full well that customers would not be receiving their furniture for months. I went to the store in person, 3 times to talk to management. Corey was helpful but he was the only responsive employee. I was refunded a small amount of money for the trouble. During my last trip to the store, a fight ensued between a customer and staff, items were damaged and the police were called. Not the staff’s fault but nonetheless another eye opening experience with this company. I should have read Consumer Reports which rates this store last among all reviewed furniture stores. Do yourself a favor and go elsewhere.

Great customer service and good prices. They will match the website prices.

The furniture and store looked great. We saw a few pieces we were interested in. However, the prices are higher than I have ever seen them and after saying multiple times that we were just looking and probably not making a purchase that day, the salesman was there every time we sat down on a couch and tried to pressure us into buying on the spot. Will probably still purchase in the future but left feeling annoyed.

I cannot say enough about your staff. From front to back. Friendly, hard working, generous. Outstanding service. Thought you should know!!

I accompanied my mother to Ashley to help her pick out furniture months ago, and she found a set that she was in love with. Despite the pandemic, the sales rep said that they could have it in by a certain date. Well, the day before the livingroom set was supposed to be delivered, they called my mother and said that the delivery was postponed until further notice. Now, this is understandable due to the pandemic, but they didn't even give 24 hours notice, nor did they offer a new date at that point. My mother had taken the day off of work to be home during the window of delivery. She was notified last week that they would be coming today, and earlier this week she got rid of her old furniture. Well, they showed up today and refused to bring the sofa up the stairs. The delivery men said that they could get the loveseat up, but not the sofa. This doesn't make sense to me, because we got the old set in and out just fine, and the new set is substantially smaller. Also, if the building is 3 flights high, and the sofa and the loveseat are the same width, I don't understand why they would be able to get the loveseat in, but not the sofa. Not only is there plenty of room, but as previously stated, the old set was much larger and was moved in and out by family members easily. It doesn't make sense to me that professionals would have a difficult time moving much smaller furniture in. My mother asked what they could do, and they wanted to refund her and charge her a "no-fit fee"; they were not willing to accommodate her whatsoever, even though they were 6 weeks late for delivery and she had accommodated them. Not to mention, my mother had no livingroom furniture at this time. My sister then suggested that we could pick it up from the home store in Liverpool where she had purchased the set, and bring it to the apartment ourselves. They said that the furniture could not be dropped off at the store in Liverpool, but we could drive out to the distribution center in Camillus. It was then explained that Camillus is a much further drive for us, but again, they refused to make any sort of compromise. Not only is the distribution center further away, but it also as more limited hours of operation, so we have to go out of our way. This situation is absolutely absurd! I was looking at a set from Ashley for my bedroom, but I'm better off paying an arm and leg and going to Dunkin Bright. Who, btw, delivered an entire bedroom set for my mother and did not have issues getting it in the apartment. This is just crazy to me, and the customer services is extremely lacking. If you're willing to spend thousands of dollars at a particular store, I think the least they could do is try to work out a compromise to keep you as a customer. You best bet, I will be telling anyone I know looking for furniture that they're better off at Dunkin Bright or Raymour!

**UPDATE: December 2nd and we STILL don't have the furniture! Rescheduled us AGAIN for another 2 weeks out. I've called Customer Service, they are looking into seeing what they can do for compensation, even though all I want is my furniture. And waiting for ANOTHER call back from the scheduling department. Awful.** The customer service in the delivery scheduling department is atrocious. I was very understanding when we found out it would take longer than expected for our furniture to come in, but today after our fourth contact with them, I'm outraged. We ordered furniture for our master bedroom and our son's room in August. When we ordered, we asked that our son's furniture be delivered first if it came in early because he didn't have his own bed in the new house. When it came in, they called to schedule and asked if we wanted a few pieces of our set delivered as well (it wasn't all in yet). We asked for it not to be delivered at that time and to schedule a delivery for our furniture when it was all in. I called a second time after that to confirm after my husband got an e-mail listing the items that would be delivered that week, which included the pieces for our room. I was assured that it was in the "notes" and that only our son's furniture would be on the truck. Strike 1: They brought our pieces anyway and said it "wasn't in the notes." We sent our pieces back and asked again, for the third time, that it be delivered when everything came in. Fast forward and all of our furniture is in, about a few weeks after our son's delivery. They set up a delivery date a couple of weeks later. Strike 2: The Monday before, my husband called because he never received a call with the delivery time frame. When he called, he was informed that his delivery was "rescheduled because he never called back to confirm the delivery date." My husband had indeed called back the week before, and apparently they never "put it in their notes". So I called. I explained the above to Natalie, who after I asked for a manager informed me she was the manager, and she could do nothing. Too late to put it on the truck and nothing else she could do. So I confirmed with her that the delivery would be scheduled for November 18th, the date she gave me. She said yes and it was "in the notes." My husband called again and someone else, not a manager, immediately gave him a refund on our delivery fee. Strike 3: Now today, 11/16. My husband received another voicemail on Friday saying the delivery would need to be rescheduled and to call back. So I called. Wouldn't you know, we can't get deliveries where we are on Wednesdays, only the first and third Tuesday of the Month. Well, tomorrow IS the THIRD TUESDAY OF THE MONTH. All they can do at this point is reschedule it AGAIN, even though THEIR MANAGER SCHEDULED IT FOR THE WRONG DATE!! How are they trying to fix it this time? A $150 refund or a $200 gift card (ON A $5,000 PURCHASE). I told them I don't want a refund, I want my furniture and I would not need a giftcard because I won't be buying from them again. Dear Ashley's Furniture CEO: You may want to invest in better training for your corporate and management staff, or just replace them altogether. It amazes me that you haven't gone out of business yet with the careless attitude your staff has regarding the frustrations of their customers, which in fact they cannot "understand" but every single one of them has a script to say that, which is a perfectly reasonable assumption as each of the 5 people I have spoken with so far has said the exact same thing to me. I hope our furniture is delivered on December 1st. I do know, however, we will never purchase from Ashley's again. It's a shame. AND you can take the "notes" and shove them somewhere useful, since staff don't know how to use them but keep referring to them anyway.

My family ordered a bedroom set and living room set from Ashley in Liverpool. They waited 10 weeks and still only received half of what they ordered. The bedroom set came damaged and the dresser had no knobs ! The head board was all dug up as well. The moving company Ashley hired for delivery and set up was horrible. They walked right in with their wet dirty shoes like it was nothing. They assembled everything and moved it all into the bedroom. They dug up all our hardwood floors, molding and walls. The whole floor needs to be redone and molding needs to be replaced. We had just painted and remolded that room too. Now we have to wait longer for replacement furniture and to fix all the damage to the floors molding and walls. For the amount of money we paid and everything that had happened we certainly will go somewhere else now. It is not worth the aggravation. We could have just moved everything ourselves had we known this was going to happen. We paid for delivery and for them to put it together as well. Paid a lot of money for the furniture which only half came, it was damaged and then they damaged everything I stated in the rooms which will now cost more money to fix. Not a good experience at all

Spend the extra money and go to Raymour. Only helpful sales person is Derek (only reason it’s getting a 2 star rating). NEVER AGAIN. They lie to you just to get you to buy furniture and not have it delivered the day they said it was going to be. July 28 - Placed an order at the Liverpool location for more than $3,200. Sales associates were Julia and Lisa. Because I was moving to Albany, NY I told them I would schedule my own delivery. They told me again and again that your team delivers to Albany, so I bought the delivery with Ashley. August 1- Call to schedule my delivery. Was told that they are unsure if Ashley delivers to Albany. August 7- After no call back I called to check on the status of my order to see if they could deliver which resulted in a no. August 8- Drove to the Liverpool location to pick up my bed and box spring where Lisa and Julia said to me “well what are you going to do” as if it should be me who figures it out when they are the ones who told me that they would deliver. August 23- I found a new delivery driver and was confirmed September 6th my order would be delivered to Albany,NY. At this time Julia my sales associate stoped responding to me or being any sort of help. I never had Lisa’s number. September 3 - Call the delivery driver to verify the time of delivery only to hear Lisa tell me that my order wasn’t even in yet and still had months of waiting to go. After I had already took a day off of work, organized my parents coming down here to help me move. No communication to me was ever told unless I called and it was only 3 days before. At this time I Got Lisa cellphone number. September 25- After weeks of complaining my furniture arrived (not my dresser) & after getting a new moving company and having to pay them $650 out of my own money because Ashley wouldn’t deliver. My couch was wrong (the sectional is opposite than the way I ordered it) and my bed frame was broke. I called to complain when the person on the phone said “well can’t you just turn your couch against the other wall” mind you no refund or help was given to me then either. I called customer service where I got a $50 deduction (wow!!!) Today November 16- my dresser has arrived at the Liverpool location only days ago. The moving company that Lisa gave me is near impossible to reach out to. And I somehow still paid for shipping for Ashely and my own movers. I got a $400 gift card to your store as if I would ever think to do business there again. This has been the absolute worst experience of my life despite spending more than $3,000 at your store. You failed to hold up to your 8-12 week delivery standard and have done nothing to help me after I was lied to by my sales associates several times.

Very very clean place staff there are wonderful people and everything is in good condition I recommend this store for everyone who is looking for good stuff

The sales experience was fine. However it did not work out due to covid. This is where the service was very poor. Getting a refund was very drawn out. At this point 2 weeks later I am still waiting for my refund. Would not recommend ashley unless you are getting your purchase that day. I have purchased from them before and did not have any problems.

I can’t say enough horrible things about this company. I tried to be understanding with the pandemic that things would be delayed, but I was informed my product, I purchased August 8th would be further delayed from the delivery date of October 24th. No one could give me a straightforward answer on when the “missing piece” would be in..eventually after asking multiple times and them working their way around the question, I was told January 12th 2021. Not to mention the 2 calls I have placed to the store directly that have continuously been ignored. I probably would’ve been much more understanding if their customer service wasn’t so atrocious. Completely horrible company.

I haven’t opened Facebook in quite a while. But I need to make this heard to everyone I know. Buckle up. If you’re considering buying furniture, DO NOT go to Ashley HomeStore. Nicole and I have had quite the headache dealing with them for the past 4 months. Yes, 4 months. Here’s a review I just left about them. If you’re in a hurry, there’s a “Too Long, Didn’t Read” at the bottom. “The only positive thing I can say about Ashely was that salesman that sold us our furniture was wonderful, and gave us a great deal. It may be worth mentioning that this salesman no longer works for Ashley. However, that was the highlight of our experience. Since then, we’ve had absolutely abysmal customer service. We ordered a couch and stools during that pandemic. Reasonably so, there was a delay with our order. We were given an 8 delivery time for our order. After 7 weeks, we were then told it was going to be another 4 weeks. Strike one. After another 4 weeks, then couch and stools were delivered, but the wrong stools were the incorrect model. Upon delivery, two workers showed up, one male one female. The female mentioned she was “unable to move the couch,” so I, THE CUSTOMER, had to help the male delivery worker carry my couch into the house. Strike two. Upon getting the couch into the house, they bumped into the trim around our front door and walls inside, leaving significantly noticeable damages that needed repair. We contacted our landlord about this and he states in our lease agreement of a fee per hour of labor to fix these damages. So we brought that up to customer services to reimburse us. However, since this was after three days since delivery they would not honor this. No where in our paperwork after purchasing this furniture or by any employee were we notified about their this policy, until after the three days was up. It was up to us to go out of our way ahead of time to figure that out, and assume they were going to damage our interior. Strike three. The incorrect stools were brought back to the store, and we were told they would get the correct stools a week later. After receiving no information confirming this, we called that week to have them tell us “we don’t have any in stock. We’ll have to place a new order for them.” This brought our new delivery date to add another 4 weeks on top of that. I am writing this review precisely 107 days since we ordered our furniture, and we still do not have our stools. Strike four. After calling a number of times to customer service about all of this, I have talked to at least 8 different employees, all directing me in different directions about who to contact to make this right. There was no organization to any part of our experience with shopping from here. Don’t let our suffering go in vain. DO NOT BUY FROM ASHLEY! Fork out the extra 15-20% for a more reputable furniture store. TLDR - Ashley messed up our delivery pretty bad, didn’t pay for damages they caused, and we still don’t have our stuff after 4 months. Oh, and you’ll have to help carry your own couch from the delivery truck. STAY AWAY!”

Awful experience at Liverpool store. Most unprofessional corporate business i have seen. I have called 10 times but no call back. I even complaint with their corporate and they said you will get a call back and no call back. Ordered furniture in July and i selected furniture which i could get in August at the most for my house warming. Its October. Didn’t even get a single piece. Called scheduling department and Lady was very nice and said will call you back in an hour and never called back. I understand the pandemic thing but I specifically told that i want furniture before my house warming. Delivery date was given in August. Its ok if it moves to Few days later but now they say November. Is this way of doing business? I called the store again and ask for the Manager i worked with and he picked up, put me on hold and i was on hold for one hour before i drove to the store. The Store manager was apologetic and I thought this would be it. But when i tried calling him he never responded. Left messages for him three times with three weeks gap but he never called back. Is this what is called #1 furniture store. Not even a single person in any department is helpful. Corporate, scheduling or store. Store never picks up, Scheduling said will call back and never did and Corporate has done nothing after the complain. Will never go back there.

Literally never shop here. We were given a "deal" but were simply up charged for what we bought. It took over 3 months to receive what we had ordered and both out dresser and bed frame came in with cracks and scratches on them.

My wife and I purchased a bedroom set , a dinning room set , and will be going back shortly for a living room set too . I had previously had a bad experience here , but thanks to Julia I have given them a second chance . Julia rocks !

I love that store they have good quality of furniture ,and great staff

Definitely recommend working with Derik. Great & easy experience on more than one occasion!

I would give Derek 10 stars if I could. He was so incredibly helpful and went above and beyond for us. It was a holiday and he was juggling so many things but he waited on us with the patience of a saint! Go ask for Derek if you want excellent customer service and great prices.

Walked into the store to buy a couch, and Derik found me walking around and was a great help. I knew what couch I wanted before I got there and he found it quickly, gave me a great price, and I was on my way in less than 20 minutes. Definitely recommend shopping here, even if you’re on a budget, and look for Derik!

As soon as Derik saw us he came up and asked how he could help. Took us straight to the exact furniture we wanted and gave us a great price. Great customer service and super helpful we were in and out really fast. Definitely will be coming back again!

Thank you Derik for an awesome shopping experience! Was great to be able to look around without feeling pressured to buy! We are looking forward to our couches!!

I only buy my furniture from Ashley's. The quality is always good and the warranty is always honored. I've never had any trouble. Staff is always pleasant and never follows me around being pushy.

Derik helped us out today, he was super cool, very helpful & made our visit very quick!

Derik Sharkey very pleasantly greeted us at the door and brought us right over to the mattresses. I told him that I have back issues and he brought us to the perfect one. Derik was able to get the pricing in the range I wanted. I am so excited for my new bed!! Derik was great to work with and I will be keeping his information for future purchases. 5 Star Experience!

Derik was great! Gave us great deals and was very helpful!

Went in looking for a glider rocker for our new baby nursery...found one we liked and was comfortable. Lisa was very attentive and easily answered any questions we had. Great shopping experience!

They exceeded my expectations...Kaleigh was amazing...so helpful!

Derik was very helpful and friendly! Will definitely be back.

Derrik was a help once again! He has helped us with numerous purchases. Thank you! 😊

Service is good, furniture is meh

We purchased a mattress from Mohamed Jeylani in the Liverpool store. We were told that that mattress was part of the comfort guarantee. After receiving the mattress, we decided to exchange it, and were promptly told that our mattress was not part of the comfort guarantee. Mohamed admitted telling us about the comfort guarantee, and management would not stand behind the exchange. Management makes themselves invisible and won’t talk to us, provide an e-mail address or contact for a regional manager, of help in any way. Do not u set any circumstances purchase anything from Ashley Furniture. They do not stand behind their products or their own return policy that listed on the internet. Awful company.

I worked with salesman, Mohammed Jeylani. He was awesome! Very informative. It was very “relaxing” shopping around the store. Mo didn’t put any pressure on and made it a very comfortable shopping experience.

My husband and I bought a lake front home on Oneida this month and since we love coming up for vacation we needed furniture STAT! My husband has always loved Ashley so we visited this store and were instantly greeted by their new employee Kaleigh. She was absolutely amazing. She left us to do our thing but was there when we had questions. We took over two hours of her time (furniture shopping stresses me out) and she was extremely patient. She helped draw a scale of the room we were working on, walked backed and forth that massive store a million times bringing pieces of furniture to the couch and rug we had in mind. She worked on measurements, had ideas, and knew the store like the back of her hand. It was very impressive! She showed us all pieces that fit what I said I wanted and when I found out she was newer I was shocked! She was extremely knowledgeable and had a lot of great ideas. Not only that but she got us an amazing price on all the pieces and found the best discount that fit our budget. We bought a huge couch, Rug, and 4 other pieces! But wait.. there is more! We were not sure if the pieces would fit in the room so we put the order on hold and Kaleigh gave me her personal cell phone so when we got home we can let her know which would work and what size couch. I changed my mind again like 4 times. She was extremely patient and never made me feel like I was a pain. In addition, the manager Stephone was equally wonderful and assisted with the best discount and handling my payment over the phone once we decided everything. It was a very pleasant experience! We know the furniture will take a bit of time but I am confident we will love it! If you go here make sure you ask for Kaleigh!

My experience: 2/29- I purchased a dining table set, charged 3/2 for a dining set. 3/14- I purchased bar stools and a bed room set for our son, charged 3/16. I paid IN FULL, day of purchase WITH GUARANTEED DELIVERY, for 4/10 & 24. 3/23- I received a TEXT, saying they were shutting down until further notice. I tried calling to see when I could get my furniture. No answer. When I saw advertisements for AHS come across Facebook, offering discounts and free shipping across the US. I commented multiple times on the post, they told me to message them. 4/10- I sent a fb message, wanting info on options for getting my furniture. They pretty much stated it wasn’t their fault that NY shut down. I responded if I wasn’t allowed to cancel on them without 12% being kept it’s wrong they did without compensation to me. I GOT NO RESPONSE. I messaged them 3 days later, and they asked for my info again! I sent them the previous conversation, and got NO RESPONSE, I sent another message, NO RESPONSE. I continued to try calling. 5/08- I got a call asking me to set up a delivery date, phones were down but this time I got an email address. I scheduled the furniture to be delivered for 5/ 22. 5/19- they called saying I was not getting all my furniture. I tried to call back, no answer, emailed them, and was told they could get part of my order to me on the 22nd, but the rest would not be ready until the 12th but they couldn’t schedule two deliveries at once. I tried again and the person said that was false and set the delivery up for the 12th. 5/22- I was told it’d be delivered between 1-4. They showed up after 4, AHS sent the drivers back to a person’s house. (I was told if you aren’t home you get charged a fee and will NOT get furniture) They then had to take the table back because the legs didn’t fit. 6/11- I call to check what time the delivery would be on the 12th. There’s NO RECORD of me getting a delivery that day and my delivery is scheduled for the 26th and if I hadn’t been notified of the date change she apologized. After expressing my grievances & that I WOULD NOT be using them to furnish my basement, she offered me a $150 gift card to their store or $75 off for my “inconvenience” ($81 back with tax) but GUARANTEED ALL my furniture would be delivered the 26th. 6/20- Text message comes through, sent 24 minutes before closing, to call them about my delivery. Closed until Monday by the time I saw it. 6/22- I called and asked for a manager because my son's bedroom set wouldn’t be delivered until 8/14. Hours later a manager called me and explained that the manufacturer didn’t have the material to make the bed set but my bar stools would be delivered with my dining table. I wasn’t going to cancel unless things went wrong on the 26th. 6/ 26- Delivery shows up with ONLY the table. Driver called the manager, there was “no record” of bar stools being delivered for this day. THEN, the one leg to the table couldn’t be tightened because either the bolts were too long, or the hole wasn’t drilled deep enough. They allowed me to keep the table, and would send hardware in 1-3 weeks. I then called from my phone to cancel the 2nd order because I was over it at this point. Refund promised in 7-10 business days. See pictures to see bottom of table, yes those are stripped bolts, missing a bolt and staples sticking out. 7/10- STILL NO REFUND, this marked the end of “10 business days” when I inquired about my refund. I called every day for the next few days to ask what the status was. 7/17- 3 weeks after canceling, my refund appeared in my account, except it was $81 short. I’m assuming they took my “inconvenience” refund off this, although that wasn’t the agreement. 4 months of issues to have a wobbly table. So if you want to spend thousands of dollars on mediocre furniture, have the WORST customer service AND wait MONTHS for furniture, order from this place. Guaranteed to get the most disappointing, horrendous service of your life. DO NOT WASTE YOUR TIME OR MONEY!!

Really contemplated sharing my experience and after awhile I decided to. I was completely disappointed with the service I received. Especially because during my visit I told the sales associate I was just returning from deployment and needed this item ASAP, I also mentioned my terrible experience at another furniture store and he assured me I was in the right place and I will have a better experience. I pulled up what I wanted online and gave him the item number, after receiving my receipt I pointed out the storage section I wanted on the bed was not on the receipt, I was told not to worry as it would be corrected. After calling to get a delivery date I checked and the correction was not made, I was told to call the store which I called several times and text the associate who gave me their personal number if there were any issues, that was a waste of time. I kept asking about the correction to the point where I felt I was begging for the item I purchased. I ended up having to visit the store on my lunch break to get this fixed, the associate was not present but I was helped by a manager who was able to make the correction. I had to call for another delivery date, which of course was moved to a later date after I had already been waiting. I was upset as this could have been avoided and I had already made plans around the first delivery date. I made another plan based on the 2nd delivery date, still that date was not honored and once again put a damper in my plans, all I wanted was to get my delivery so I could go visit my family since I haven’t seen them since being been back from deployment. I got a call saying they needed to provide me with a new date. Luckily I asked a coworker if they were available to come by that day to receive the delivery for me, they moved their plans around thankfully and I went to see my family. Once again while I was with my family someone called about not being able to deliver on that date either, I just got frustrated and cancelled the order, I was very disappointed in the service I received at this location. I took my business elsewhere, where it was appreciated and I was treated as a customer and not someone begging. I hope no one else goes through the issues I had with this store. You cannot treat people this way.

Julia and Mohammed were amazing! Very friendly and helpful. The rest of the staff was nice as well. I’d definitely recommend coming here.

You must go!!!!!!....above and beyond what I expected!! Great service, great people, and great deals! Ask for Lisa!!!!...she’s absolutely amazing!

We recently shopped at the Ashley Store in Liverpool, NY. We were extremely pleased with the entire experience. The store has a large variety of home decor to choose from at some really great prices. When we entered the store, we were greeted by sales associate Lisa Stephens and manager Shaun Pratt. They were both professional, courteous, and friendly. They assisted my husband and I with our selections and even stayed late to answer all of our questions. They really made the experience fun and by the time we were done we felt like we had made new friends. We would highly recommend seeing Shaun or Lisa at Ashley in Liverpool to anyone in the market for new home decor.

Derik Sharkey was super helpful and had a great experience

My wife and I had a discussion about what updates we wanted to do with our house. I wanted a new motorcycle and she wanted a new living room set (2nd one in 3 years). After several “talks” we came to an agreement. So we visited the Ashley HomeStore on rt. 57 July 5th. We worked with Malik for the better part of an hour and he did so well with our sale. He demonstrated the 3 P’s of salesmanship extremely well. He was patient, personable and professional. He allowed us to make a decision at our pace but was providing all the information as we needed it. Malik took us to the counter himself and completed the paperwork. I’m sure we will be back again.

Had a great experience at this store with Malik as our salesmen. He greeted us at the door and even measured every couch we were looking at to make sure it would fit in our living room before getting our hopes up. We got a great deal on a great living room set. Malik was patience with us as and walked through the entire store until we found our living room set. We had planned to only stop in Ashley and just look, we had plans to go to Raymor and Flanigan, but our great experience kept us from needing to go elsewhere!

Derick was awesome to work with! Got us exactly what we wanted quick and simple. Definetly will be back for our new livingroom set!

Lisa was very helpful and nice. I wish there were more 🌟 to rate her.

Derik did a great job!0

We have been to this store many times since last July. We have always dealt with Stephone. He met us at the door the first time we went there, and has been our salesman ever since. He is very smart and knowledgeable about what we need. He has the patience to work with us(we can be difficult), he knows where to point us in the store if looking for something in particular. I would highly recommend going to this store and using Stephone as your sales person.

Derik was amazing. Great customer service person, very knowledgeable and personable and helpful that went above and beyond what is expected.

Derik Sharkey best couch salesman NA, no contest.

Derick was the best sales man we have had shopping for furniture for our first house. It was a great time.

UPDATE: After ONE Year I am very disappointed. I also purchased the "protection plan" and they won't help me. The recliner does not work either. DO NOT PURCHASE THE PROTECTION PLAN IT'S A HUGE SCAM! The door on the Island came apart also this is after light use for ONE year. I went to Ashley Despite the couple bad reviews you can tell is either a twisted x employee or x girlfriend. Let me tell you I am happy I did. I already had furniture on hold at Raymour and flanigan but i was not 100% happy about it so i wanted to look around to be sure. The sales lady Lory M. Was super nice she made us feel comfortable answered all my questions and helped us find the perfect furniture. The manager gave us one heck of a deal we could not pass up. I ended up purchasing a living room set and a kitchen Island. I am currently waiting for delivery and will update my review once i get my items in. Thanks Lory. :) Update: it did take 22 days for the furniture to arrive the delivery people were really nice and set everything up. I love my new furniture thanks :)

Went back for another chance whole different experience was left to browse and didnt feel rushed or pushed into anything

Derik was great to work with. This is my 3rd time having him help me find just the right item for my home! I will be back again I am sure!

Derik was very helpful and knowledgeable. He gave us ample time to pick the perfect pieces of furniture for our home. He was patient and worked with us over two days to make sure things fit in the respective rooms. His service was fantastic overall. Recommend highly!

Derik was amazing every associate needs his drive

Mo was extremely helpful. Very personable and friendly. He listened to our concerns and directed us to a great bargain!

Great experience with Mohamed!!

Derik was awesome and very helpful!! We definitely give him and the store business again!!

Derik was awesome! Gave us a great deal!! Thank you!

Financing is never an easy process but Ashley furniture made is simple. Great lay out, and knowledge of service from the staff. Thank you fuada and the Ashley team.

Fuada helped me find the perfect couch for my home.. she took her time explaining to me all the details. She provided me with excellent customer service and was very polite. I have told all my co workers to shop here and ONLY ask for Fuada. I will be back to buy all my furniture from Ashley furniture as long as fuada works there.

Fuada was so helpful and made the experience that much easier! She provide great customer service, helped with financing, and helped us choose the right sectional for us. We will be sure to continue shopping here as long as she works here.

Andrew was awesome helping me pick out a sectional. I am not the easiest person to assist with these things and he was great! Thanks alot!

Andrew was the best salesman ever he deserves the best catered breakfast ever

Our sales guy Andrew was amazing!

I had the most pleasant experience at this store. My sales woman, Fuada, made the experience that much more pleasurable. She helped me figure out which bed was the best fit for me. She was very engaged And actually listened to my needs and wants and took it from there. She had one of the best adequate sales I have seen in a very long time and I’ve been shopping for furniture for many years now.

I love this store!! Second time shopping here with Fuada Alic & she was amazing, made sure I walked out a very happy customer.

I ordered a couch and was told it would be 4 weeks for delivery. Then after 3 weeks they delayed it another 2 weeks. Two days before the couch was supposed to be delivered the second time I got a call pushing the delivery date back a month!!! That's a total of 10 weeks to get a couch!! I would not recommend getting furniture from here unless you are okay with waiting an undetermined amount of time!! And they did not offer any type of consolation and terrible customer service!!

Absolutely wonderful experience at Ashley home store. I purchased my dream bedroom set from Derik and I am so happy. Truly a wonderful gentleman and I recommend contacting him for your next purchase. I know I will. Thank you ..

Derik was great

Derik was courteous and knowledgeable. Help us find furniture quickly.

Shaun was very nice and helped my daughter and I find a couch on clearance. No pressure to buy a brand new expensive one. Thanks!

Fuada was great! Lots of fun! She made a stressful process easy!

Derick was great at the Liverpool NY store. He allowed us to take our time while looking at everything while still be available to answer our questions quickly. My mom and I both made a purchase and will definitely be back again. Thanks for your help Derik!

I was fortunate to have a sales associate named Fuada assist me. She spent almost an hour with me, as I needed to take time making a choice between 2 different living room sets. She gave me the helpful information about microfiber versus leather versus standard fabric, as I have 4 grandkids. First & foremost though, she wanted me to be absolutely happy about my final choice. I really enjoyed her assistance, and her very pleasing personality. And she worked out a price that was at/slightly under what I had expected. Can’t wait to get my new, very handsome Ashley living room furniture!

Andrew brown was absolutely amazing he spent 2.5 hours with me and my family figuring out the best piece of furniture for us. Thank you!

Fuada and Stephano were friendly and down to earth. I highly recommend them!

Shaun was fantastic! He got us not just the mattress we wanted, but the mattress we needed.

I walked in to Ashley furniture in liverpool ny and a sales associate shawn pratt took care of my family and the service was 100% on us explain everything about the product and warranty very nice and did a great job I will recommend him to anyone

I don't like shopping for furnature, but Shaun made it easy. He has a great sence of humor, super helpful, honest and knowledgeable. I would recommend shopping at Ashley furniture and ask for Shaun Pratt.

Shawn Pratt in Liverpool was amazing, He helped with a new bed set, he answered all questions and gave great recommendations.

We walked in to a bright smile from Mo. He showed us many options, with care of our options. Mo did a great job making sure we were pleased with our selection. Happy we walked in!

Derik was super easy to work with and got us a great deal on recliners! Definitely recommend!

Our sales associate at Ashley HomeStore in Liverpool, Derik, was wonderful: professional, efficient, and knowledgeable. Thank you for a great experience.

This store is amazing. The sales people are so good to the customers. This is our second time buying from here, this time we had Sierra helping us, she is very knowledgable and friendly, she made everything so easy for us. Would highly recommend this store

Fantastic experience. Derek was incredibly helpful and gave us every deal he could. Always enjoy shopping here.

This place sucks they just robbed me for 4000.00 on a bed

Sharkey was GREAT! We went to raymore & flanigan before we went to ashleys and was not pleased with quality or price, ended up with with an amazing deal at ashley , not only does he know the numbers but he gave a great example of how ashley was the better product, highly recommend this ashley furniture and this salesman in particular... we will be back!!!

Work for fee??

DO NOT GO TO ASHLEY FURNITURE for furniture or any other needs. I've had the WORST experience. Originally I went to look at beds because we wanted a new bed and mattress. We picked out a king sized bed mattress and frame. Three to four weeks after purchasing this bed and waiting for it to be delivered we were notified that the bed had been discontinued and they were not selling them anymore. The store was unsure if I'd be able to get it. They told me that I could have the floor model for the same price and everything. I said now I have to think about it. So after deciding that I really wanted the bed, they took almost $600 because it was going on clearance but of course didn't offer me that after it was discontinued. I set up for the bed to be delivered which they only come on Friday's to this area. They were supposed to come and set up the bed with "white glove delivery" 1/24 but were unable to because there was something missing??? Somehow? Wasn't explained that. Took $100 more off for the inconvenience. Now today they are here delivering the bed. I was told it was a 4:30pm-6:30pm delivery time which seemed pretty late. Had my wisdom teeth out two days ago and SO not home to move the old bed out so when I got a 2pm automated call saying that they'd be here in 20 minutes I had to go upstairs and get the whole room re arranged and broken down. When I came back downstairs to ask if they'd be able to complete the 4:30 time frame because of my wisdom teeth and no one able to help with the bed they said they'd call the manager. They left, without telling me anything. The manager called me saying "no one was available at time of delivery, and that I then refused delivery". I said please have them come back and deliver it now, I will make sure everything is moved. NOW. They're back and moved everything upstairs. The bed, mattress, box spring, etc. are all in the room and then he has me sign. I say "you guys are going to get the bed all hooked up and installed right" and he said "they said just to drop it off". Now I'm here so frustrated and upset that I'm almost crying out of frustration. IF I WENT THROUGH ALL OF THIS & PAID FOR "WHITE GLOVE DELIVERY" I SHOULD GET IT. Now to make sure my hardwood floors that have been refinished aren't scratched and dented. DO NOT GIVE THEM YOUR BUSINESS UNLESS YOU WANT HASSLE AFTER HASSLE. No

I really dislike being followed like a pack of wolves tracking their prey and that's what the sales people do...the showroom is really nice as is the selection. Prices are a bit high.

Great variety of product Nice showroom.. Friendly staff.. No pushy salesperson

How does it take 2mths and 2 cancelled deliveries to get a couch. All blame the mfr, but this is unacceptable. They need to get it together because I'm not happy at all and will tell everyone about this terrible, horrible situation they put me in

Service wasn't great, prices were okay, and quality was poor.

Shaun Pratt helped my wife and I with finding our furniture. He was very personable and made sure we were comfortable with the furniture that we wanted to buy, he also showed us a variety of options regarding our interests and he patiently answered all of our questions. Shaun even helped us map out where our furniture might be placed in our living room. Overall he did a phenomenal job, he was very helpful and we plan on contacting him for additional information when we are in need of more furniture.

Mohamed is the best sales guy and honest. If you want to go to someone great and honest and cool he is your guy. Will always buy from him from now on.

Don't ever buy anything from the Liverpool store.... We were told buy the sales man that our furniture would come in at the latest four weeks. Which was followed by a statement saying that I am just saying four weeks because I have to but it won't take that long. Soon to find out we had to make our own call to have a delivery day picked out after we already paid. They said it actually will take four weeks and we dealt with it. Then 3 weeks later we get a call from them saying only some things would be ready and other parts of the bed wouldn't. So it will take even longer. Don't buy from this store

Update to a prior 5 star review. Ashley Home Store logistics are garbage. Promised 4 weeks for delivery and we're now on the second rescheduled delivery due to "manufacturer delays". Should have been here 12/21/2019 and now we're looking at February 2020 delivery.

High prices , bait and switch sales staff

Trust your gut. Went to Raymour and they had the sofa set for MUCH cheaper than Ashley. They offered it with free delivery. I decided to give Ashley a try and see if they could beat the price. They matched it (without the free delivery). My main issue, I ordered the couch on 11/30, it's 12/31 and I still don't have the couch. The receipt said 12/21, but they told me "it's just an estimate". The new estimate is 1/13. Takes a month and a half to get a couch lol. Not worth the hassle.

Nice people....average quality furniture

Derek was amazing! Very helpful

Derik was great to work with. We enjoyed our experience!

Had the greatest experience with Mo today! He was helpful, genuine, knowledgeable and super friendly. Came in looking for a specific chair to go with my current couch and he was more than willing to help me out. Ashley furniture is lucky to have him as an employee!

TERRIBLE NEVER AGAIN SALES MAN DOESNT ANSWER HIS PHONE OR RETURN CALLS IM SO UPSET MY SON BEDROOM SET WAS SUPPOSED TO BE APART OF HIS CHRISTMAS ND IT WASNT STILL HAVENT RECIEVED IT.

I Purchased a Bed in a Box (needed to fit up my stairs at home) on December 9th at the Route 57 location in Liverpool, NY. I explained this was a Christmas gift and that I didn't want this yet. I was assured it was in stock anyways and would be tagged for me to pick up on December 21st. I went in December 21st at 5:20 after my second job not realizing pick up is Tuesday through Saturday till 5 PM. I asked if there was any way i could grab it myself as it was in a box. The "manager" Allison then told me she would do that but it appears that the mattress was indeed there and it was sold to me but it was resold and shipped out. They didn't have the mattress. I told her I wanted to talk to a manager and she informed me she was the manager. She worked on it for about an hour while I was in the store. Wanting to give me a 10" mattress I ordered a 12" (I want the extra thickness as a box spring wont fit up the stairs and it goes on a platform bed frame). She said she had a regular (mine was a Hybrid) mattress that was more expensive. This was not in a box I cannot get it up my stairs so I could not do this. She said she had her bedding manager in the Batavia Store which the computer showed they had one there and she was coming back to Syracuse Monday the 23rd. I explained I am having a procedure done and will be unable to drive to pick it up but might be able to get someone. She (Allison) offered to deliver it personally if the other manager could bring it the 2-1/2 hours from Batavia to Syracuse. This could work but no one could verify physically if the mattress was there. Allison gave me her cell number and was going to call me Monday with the findings of the Batavia Mattress, No calls, No Voice mails. Monday comes and its 350 PM I receive a call from Ashley trying to schedule my Pick up. Pick up of what? So I call back (PS don't press for scheduling or for customer service they will not pick up the phone but they will every time for "sales") I called Allison and it went to her voice mail on her cell 3 times. So i called Sales at her store where Walter didn't want to hear it and hung up on me. I go back to the store where i Purchased the mattress from and explain what is happening. 2-1/2 hours later I left the store being called a Liar by an employee on Facebook that none of this happened and I probably didn't even go to the store only called the 800 customer service line...AS I WAS SITTING IN THE STORE! Also Being said by the customer service rep that he would say something but was raised by a good women to respect his ELDERS, as well as being Product Shamed by asking if I purchased a clearance Item or a Bed in a box. The manager here said they had a few of these mattresses in Batavia and was emailing critical email to see if it could get on a truck in the morning coming to the other store in Fairmount for me to pick up Tuesday the 24th. So other than getting my money back its wait and pray. She called me Christmas Eve at 830 am and said the mattress DID NOT make the truck. I told her to cancel my order not to even think about charging a restocking fee and if it didn't happen immediately there would be repercussions. It is now the day after Christmas but she said "MY Bank" could take up to a week to process the credit. As far as I am concerned the mattress being 2-1/2 hours away it should have been shipped overnight directly to me. I could drive and pick it up though she said... On Christmas Eve day, but they couldn't get it to me. Their Customer Service is more than lacking it is straight insulting and hurtful. I will never go to Ashley and will make sure everyone I know or come in contact with see the messages the rude customer service person wrote on Facebook and how they cannot even get a mattress correct. Oh and if you spend more money it is still a no customer service scenario, a friend of mine spent 10K after losing her home to a fire and her stuff came damaged not once but twice and missing parts! Finally she couldn't wait again having NO furniture and settled they gave her a whole 100.00 STORE CREDIT for the damaged furniture she paid full price for.

Very bad experience with Ashley, I bought sofa a month ago and Ashley were supposed to deliver it in four weeks to my home, now after 3 weeks waiting they called me that I have to wait for another 20 days.

Our sales representative was amazing if I could send her a personal review I would. Fouda helped with everything, discounted everything, and also helped us move furniture to the truck

Delivery estimates are embarrassing. Ordered Halloween Day, was promised to get it before Thanksgiving then was told December 19th and now on December 13th am told it might be delivered December 30th but even that is uncertain. 2-4 week delivery has turned into 2-4 month delivery.

Derik was very helpful in getting us our furniture for the Holiday. He allowed us time to shop without any pressure. I would highly recommend working with Derik and visiting the store.

Nice store and great customer service e

SAVE YOURSELF. STAY AWAY FROM ASHELY. Because it's not possible to give negative stars I have to leave it blank. This has by far been the worst customer service I have EVER experienced. I have moved and bought furniture 16 times over the years and thought I should give Ashley. BIG MISTAKE! We spend almost $10,000 on furnishing an apartment. On purchase we were told it would be 2-4 weeks without sales rep, SCOTTY, telling us no more than 4 weeks. They tell you to buy the furniture and once you have the bill number you have to call the next 2-3 business days to schedule delivery. We call and they tell us 6 WEEKS! We had no choice but to agree. 3 days before delivery date they are too call and advise us of the 3 hour window for scheduled delivery date. However, they had the audacity to tell us during this call that it is now delayed another 4 WEEKS!!! Not even the mattress is available, they don't even make that at the store...when I called I heard excuses after EXCUSES. Every time I heard the insincere "I'm sorry" I asked what they would do about it. They said they are doing everything they can, which is handing me half a couch and bed even a week later when our delivery was set for 2 days AWAY! ABSOLTELY THE WORSE PLACE TO EVER BUY FURNITURE FROM. I DON'T WRITE REVIEWS OFTEN! BUT PLEASE SAVE YOUSELF. SUPER UNRELIABLE, SASSY, DISHONEST, MONEY HUSTLING, DECIEVING, INSINCERE, RUDE, DUMB LIARS!!!

The staff was very friendly and helpful

****BUYER BEWARE****AVOID **** We purchased furniture for our new home. Ashley representatives said they cannot give a date until the purchase is completed (read as - take your money). They say it takes a couple weeks and we will receive a call with a delivery date. We received a call saying the furniture will arrive in almost two months. We asked for a refund. They do not give refunds until the furniture is delivered. Terrible way to do business. We went to Raymour and Flanagan down the street and received excellent customer service with a delivery date of 48 hours. As I’m writing this review someone chimed in and said their mother had to wait 12 weeks. The reason has nothing to do with manufacturing as Ashley using the profit from your furniture to essentially have the resources to make the subsequent customer’s furniture. Twisted and harmful way to financially operate. **Update** ordered our furniture in November. Supposed to arrive in December. Now it’s been rescheduled to January as of today. Avoid Avoid Avoid Avoid.

We were very impressed with "Mo's" greeting when we walked in the door. His experience, attitude and knowledge of the product and the competitors were appreciated. He did not pressure us and knows the inventory like the back of his hand not wasting our time with the limited space we were trying to fill. A few days later we were getting ready for our furniture delivery and had a question about how to take apart our current love seat to remove from the room. While Mo was with a customer and I needed an answer soon. Scotty who answered our call was able to walk us through taking apart the couch. I would highly recommend both Mo and Scotty for their willingness to help and their knowledge of your products. Thank you and we look forward to our delivery tomorrow. Pam & Rick

Derik Sharkey. Good experience. Thank you.

Derik Sharkey was friendly and super helpful. Helped us find a great new couch and a great price!

From the moment we walked in the door until the final purchase he made our shopping experience a pleasurable one! I truly would highly recommend using Derik Sharkey as a salesperson and we plan on coming back soon to continue shopping here with him as our salesperson. Thank you

Nice workers

Horrible experience! Furniture delivery didn’t show up three times. Even upgraded some items to speed up delivery to have it again not show up. When it finally showed up, the couch was damaged. Go somewhere else

Had a great experience. Fauda took great care of us and Shaun was very helpful as well! Would definitely recommend asking for her!

Had a great experience. Worked with Derik who wasn’t pushy by any means. He was knowledgeable and flexible . Made a otherwise unbearable situation relaxed and enjoyable.

They are not pushy

Great trip walked out buying a new bed. Shaun was great!

The help sucks and so does the store

Great experience. Didn’t intend to purchase same day, but found what I was looking for and Shaun helped work about the numbers to close the purchase same day. Highly recommend.

We just purchased a new bedroom set and a new mattress. We had a great sales experience with MOHAMED JEYLANI. We had already picked out the furnitue we wanted, but his assistance on choosing a correct matress was invaluable. Great young man with lots of knowledge made it a very pleasant experience without all of the pressure you feel when entering other furniture stores. He is a great asset to your company. We look forward to getting our new bedroom. Thank you Mohamed and Thank you Ashley Furniture!

Really beautiful store! Good vibe in there with great prices. Cute accessories, too. Look forward to shopping here more.

Big thanks to Derek and everybody at Ashley Furniture in Liverpool absolutely love the deal absolutely love the furniture!!!!

we just did whole home furniture shopping at the Liverpool store on Oswego Rd ... over a number of days, we worked with Derik and Fuada whose patience, knowledge of their products, sense of humor, and wonderful client service made choosing the furnishings for our new home an enjoyable and fun experience ... thank you Derik and Fuada! ... your whole team is awesome!!

I dealt with Stephone...he was fantastic! He listened to what I was looking for, helped me find several options based on my style desires and most importantly, NEVER pressured me to buy anything! When I walked in the door, I wasn't bombarded by sales folks. I was greeted, introduced to the person at the desk and given the opportunity to walk around and browse on my own without a tailgater. I felt comfortable, and had fun shopping for furniture. This experience led me to spend a lot of money...not because I had to, because I wanted to. Thanks for a great experience!!

Derik Sharkey was great!! Highly recommend!

Derik sharkey and John Carr are amazing associates! They are a real asset to the Ashely furniture store! I would highly recommend asking for one of them when you go in. Through all the chaos at the VIP sale, they made sure we were helped, satisfied, and walking out happy! They always had good attitudes and smiles on their faces! Thank you for your help and thank you Ashley’s for hiring such amazing sales associates! Wonderful experience and I will always shop at the Liverpool store!

I definitely will not recommend them to anyone. I went into the clay store and the gentleman overcharged my account in extra $700 on accident which froze my account for an entire week. It took a whole month before they can even deliver my two bunk beds. They were two hours behind schedule when they delivered it. Not to mention they claim that clumps all of the bed frames now they're scratched and dented. They stayed at my house for 3 hours and I heard nothing but banging upstairs with them so-called assembling the bunk beds. They didn't even know how to put it together they had to have a third man come and help. I don't even want to talk about the missing screws and extra pieces laying around my kids room when I finally went upstairs. Very disappointed and dissatisfied will be contacting the higher-ups in the morning.

SO UNPROFESSIONAL!!!! WORST experience ever. I would 100000% not recommend!!! Bought a $515 dining set, and was sold within 4 days of me having to pick it up. Didn’t even try to make things right !!!! Terrible!!!!

Today was my first time buying furniture. I spent the day stopping at local furniture stores until I landed at Ashley HomeStore on route 57. I worked with Shaun who was extremely helpful. He spent the time hearing us out as to what we wanted and worked with us, showing the many options / varieties of furniture the store has to offer. I highly recommend Shaun if you're in need of ideas or help. He is knowledgeable, friendly, and does not push you in any one direction. Thanks for your patience and help, Shaun!

Derik helped us find out dining room table in no time! Great service, will come again.

My first visit to your store and it was very pleasant, your salesman Derik was very helpful and i never felt pressured into anything which was very nice!

One of the best experiences I’ve had when furniture shopping. Derik was SO helpful in finding just what I needed. Thank you Derik!!!

Had an awesome experience here thanks to Derik!

Derik was fantastic! I would recommend him any day of the week!

Found exactly what I was looking for today thanks to Derik Sharkey. A well-dressed and polite young man who gave perfect suggestions without ever being pushy. I will definitely be returning to Derik for my next purchase...GO BILLS!!!!

I had an amazing experience with such a hard decision to make about what i wanted for my home. Derik was so friendly and easy to talk to about what i was looking for. Would recommend everyone to Ashley and request his assistance!

Derik Sharkey was a very knowledgeable and friendly salesman. He did a wonderful job helping us find exactly what we wanted!

Derik is so helpful! Worked with us on pricing and gave us space while we browsed. Overall killin it

Sales manager Derik in Liverpool was amazing! He helped me get a new bed set - he answered all my questions and gave great recommendations. He deserves a promotion!

Liverpool location was great! Derik was awesome and friendly! Thanks!

I am revising my previous review to reflect my updated experience with Ashley Furniture. The salesperson I worked with was great. Unfortunately, I ended up paying way more than I expected due to their shady, scammy financing. I didn't have to finance the furniture but thought why not since I had had only positive experiences with 0% financing with Raymour and Flanigan and Rooms to Go in the past. I won't go into the details but their financing is SHADY. Just appalling. I will not do business with them again, not will I refer people to them.

Derik was awesome, smooth sale and couldn't be happier! Thanks for everything! We recommend the Liverpool location for sure!

Derik was awesome! Helped us pick out our bedset, mattress and dresser in one stop! Highly suggest this location if you’re looking to get high quality furniture!

Derik was such a pleasure to work with, and in such a timely fashion! In and out. No bartering over prices either.

Derik Sharkey, Sales Manager at the Liverpool NY store, exceeded our expectations because of his professionalism, expert knowledge of Ashley products, and by always making us feel as though we were valuable customers. We purchased three rooms of furniture and greatly appreciated his guidance is working with us based upon our needs and price range. He is truly a valuable asset to the Ashley Sales Team!

Beautiful furniture and beautiful sales people honesty and integrity !!! If you need new furniture this is the place to shop !!! Ask for Scotty !!!

Above and beyond customer service from Liverpool store Sales Manager Mickenzie. If, like us, you need someone with patience, professionalism and product knowledge then he's definitely your go-to. Very appreciative of all his detailed attention and follow-through in regard to our sale!

My family just bought a new home and we needed new furniture for most of our house. Derik was FANTASTIC in helping us! He was not pushy at all. He was extremely patient and offered incentives wherever possible to help bring our price to one we were comfortable with. We would absolutely work with Derik again! Lots of laughs during what could have been a tedious process. Highly recommend!

Horrible experience!!! Had to go in store three times to get it ordered. Then delivery address was wrong! Then delivery people called me name! Called the store they said they would call me back on 3 separate occasions and nothing!!!

Scott and his staff are hands down amazing ! Fuada and Scott restores my faith in customer service skills.

The manager Scott, Fuada, and Jessica are amazing. They made a stressful ordeal seamless. I was treated kindly, and my needs were more than meant. If you are looking for an easy furniture transaction - and want to be treated kindly this is the place to go.

This was one of the best shopping experiences I have had in awhile. Derick was attentive but not overbearing. He was knowledgeable and kind, I can’t recommend this location enough!! Thank you so much!

Derick took great care of us, we will definitely be returning here to purchase our living room set.

Derik was fantastic and extremely helpful and accommodating while assisting us throughout the decision process. Purchased several pieces of furniture. This was our second time making a large purchase with Ashley and this was an even better than our first experience. Thank you.

Derik from the Liverpool Ashley Home-store was great!

Derrick cool person very helpful every time I come in the store.Only come in the store and purchase items through him.

We will not go anywhere else ever again for furniture we were greeted right away when we walked in by Derik We told him exactly what we were looking for and he took us right over to a few pieces he was very nice and we actually ended up getting something less money that is so much nicer that was a clearance item that we didn’t even see he took very good care of us and we will be returning in the future thank you very much Derik

Great service Ashley was super salesman

Ashley at Ashley's was Excellent!

Joseph Scott is always a pleasure highly recommend doing business with him

On 9/28/2019 I visited Ashley HomeStore for the first time to look at mattresses. The sales people were pleasant and greeted me at the door, but allowed me to browse without anyone hovering. When I was ready to ask questions, I worked with Shaun Pratt, who was amazing. He took the time to find out what I was looking for in a mattress, showing me all the mattresses that met what I was looking for and, despite me being indecisive and trying out each mattress multiple times, still kept his patience and no pressure. I ended up buying the newest mattress that just came out to the store- the Beautyrest Black Hybrid (Ultra Plush, I wanted something really soft!), and I can't wait until it is delivered! They even said they will remove the old mattress for me! I highly recommend Ashley, and especially Shaun Pratt, if you want a new mattress (and I will be going back soon).

If you go to this location, look for "scotty" great person and not your typical pushy salesperson, willing to help you find exactly what you need in a relaxed atmosphere!

I had a wonderful time here with my sales associate Scotty. He was helpful and knowledgeable. I was able to get exactly what i was looking for at a reasonable price . i will be back in the future to purchase more things from this awesome store and wonderful associate

Great professional service! My salesman John was AWESOME!! Very informative, pleasant and most importantly not pushy.. I also met the manager Scottie who was friendly and informative also. I will definitely return. Thanks guys!

We had a great experience at the Liverpool location, Mo was amazing, very patient especially with our 2 little kids! We will be back!

Great experience buying our new living room set! Great selection and price and we really liked our sales associate Stephone. He has a great attitude and loves what he does. We typically dread shopping for furniture but Stephone made the whole process fun. Keep up the good work. Will be back for more pieces in the future.

Derik was great!

Derik was very helpful and we are extremely satisfied with our purchases! We will return for future needs.

The Ashley store on Rt 57 in Liverpool is amazing! The selection and the customer service was outstanding! My expierence was beyond excellent and my sales rep Stephone was the best! I highly recommend going and doing business with him.