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Ashley Store Liverpool, NY (Bayberry)
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Liverpool, NY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
“This is home” is our mantra at Ashley Store. When we say it, we mean it. Syracuse is our home. Our team in Liverpool has been filling homes with furniture for years. When you shop in our store, General Manager, Chad Snow, will make sure your experience is amazing. We want you to love where you live. Our goal is to change lives for the better, together. That starts by helping you find your own style, for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 315-802-2511. When it comes to our employees, we want them to have a great place to work. If they’re happy, they'll make you happy. We also want families in our community to get help if they need it. Each year, we support local charities by helping kids who need a better place to sleep get brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. When we say this is home, it’s so much more than just three little words—it’s a way of life. Syracuse. This is home. Book an appointment in Liverpool, right next to the John Glenn Wegmans, just 1 mile from the thruway. We’ll be waiting to help you turn your house into your home!
Customer Service
What our customers say
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Store was very neat, clean and orderly. Whole staff was very friendly and polite. Our salesman Tim Anderson was knowledgeable, funny and friendly, all around a great guy!
Ann, the sales person, was great and very helpful
Great customer service. Friendly and knowledgeable staff.
Very professional staff served us.
I had the pleasure of working with Lorrie Relyea and she went above and beyond to assist me, I had a very specific idea in my head and she made it come to life. I found the perfect couch for my new apartment, thanks again!
Very informative
Very friendly customer service
Patty was an excellent sales consultant. She was very helpful with assisting us with finding the correct furniture we were looking for.
Great experience! Lorrie was wonderful!
Dan at Ashley was fantastic to work with. I was immediately impressed with his knowledge, professionalism and customer service. The showroom was huge but after giving Dan a bit of information on what I was looking for, he was able to narrow down my search to a few great options. No pushy sales tactics...just great customer support. Cannot wait for my new furniture to be delivered!
Natasha was such a great associate. She knew exactly what we were looking for, took time to answer all of our questions and didn’t pressure us to buy things we didn’t need. I would definitely recommend this store!
Very nice salesman he left me alone to shop and caught up with me when I was done. Then he helped with my purchase in a very friendly manner. I will come back to shop again
Our intention going in was to just buy a fireplace. We looked in the back room at the clearance room and got a great deal on a sectional! Plus we just had purchased furniture for our basement as well. Our salesman Dan was awesome, knowledgeable and answered all our questions and concerns. Highly recommend.
Really nice staff going out of their way to help me find what I was looking for.
We were looking for an end table & Patty was huge help finding us the perfect one at a price that was affordable for us. Can’t thank her enough!!!
Many thanks to Lorrie who helped us find the perfect bedroom set for our daughter. She was incredibly patient, knowledgeable, and truly went out of her way to make sure we got the best deal possible. She also adjusted the shipping date to fit our schedule, which we really appreciated. We’re currently waiting for the furniture to arrive, but based on our experience so far, we will definitely go back again for future purchases!
Made buying a mattress super easy and the customer service was amazing!
We had a very good experience with our purchase of the dining room furniture. Our sales person was very knowledgeable and personable. We will definitely be back for our future furniture needs. We appreciate all your help
Amazing staff, patty was real helpful
Our salesperson, Daniel Nye, was fantastic. He listened to what we wanted and guided us to the perfect product. There was no pressure, just help. I would recommend Ashley-and Dan- to anyone.
Patty was very helpful, professional, and answered all my questions. It was great working with her!
First time in this store today.Absolutely stunning beautiful furniture awesome prices. Went in just to browse today, ended up making a purchase. Love it. Special thanks to Daniel.
It was such a wonderful experience. I was shown how the bed performed. What a great time. I was allowed to check out online to prevent my having to visit again. TIMOTHY was an incredible repesentive helping put me in the right bed
Dan is wonderful to work with.
I worked with Dan, he was welcoming and efficient while purchasing a mattress on my only 30 min lunch! Will definitely be back to buy a couch from him in the near future!
Tim is great, had patience with us and gave us a great feal
AMAZING Customer service by Chad, Tim, and Lorrie
Perfect experience
Patty is the BEST! She was so helpful! She found my son exactly what he was looking for! Thank you!!!
We stopped in to try out nectar mattresses and adjustable bed frames. Tim was great. He met us at the door and though we were resistant to have a sales person trail us around he was very accommodating. He showed us to the mattresses, explained the differences and gave us the space we wanted to check them out at our own pace. He was informative about the product, delivery and pricing and was always very pleasant. We truly enjoyed our time there. Yes, we bought the bed and mattress! We will shop there again.
Anne Marie was wonderful in helping us find a wonderful sectional couch that perfectly fits our needs!
Tom was great very knowledgeable and was able to guide us through our purchase. Literally did a one stop shop for both living room and dining room
What a great experience! Lorrie, our very knowledgeable salesperson couldn't have been better. Walked in knowing what we wanted and left with exactly that. Thank you Lorrie!
Awesome customer service. Dan is just outstanding
I purchased my furniture from Ashley in two locations. Camillus and Liverpool where I had a thorough and engaged experience. In Liverpool- Please see Patty, she took good care of me. I had a minimal budget so the experience was a process and she and her managers ensured I received a product I was happy with for my family and I. I loved that they didn’t sell me something just to do it. Let’s just say God sent an angel the last day I had to make a decision. Thank you! Also, Lisa in Camillus sold me my dining table and she offered a ton of suggestions , was extremely personable and thoughtful. We took time to find the best piece for my new home. Good service seems to be in the Ashley culture.
It was nice to have someone by the door and u know who can help u if needed it was also nice to have space to ne able to look with out some one there the whole time
Excellent customer service, helped me get a great deal
Ann Marie helped making our first couch purchase easy!
Excellent customer service bi Tim Anderson.No pressure found my perfect fit for mattress within minutes.Awesome deal in clearance center.
Great experience workers were extremely helpful and friendly great deals great prices
Thank you Tim A. at the Liverpool,N.Y. store for the incredible deal on our new, comfortable, leather power recliner! It was such a great purchase and you made the experience even better with your sense of humor but utmost professionalism. I am one happy customer and will be back if and when I need anything else. Thanks again!! Deb M.
My mom and I were looking to both purchase new furniture for both of our homes. We had previously gone to a different furniture store and were not even approached for anyone to help us. As soon as we walked into Ashley we were greeted right away. We were asked what we were looking for in a couch. I told him I had 2 toddlers so it needed to be kid friendly. He immediately knew exactly what I needed and after only looking at 2 couches I found exactly what I wanted. The customer service of both salesman we worked with was excellent and enough to make me go back again for any future needs. Easy 5 stars!
Ann was nice and very patient, she helped tremendously in finding exactly what I had been looking for.
Excellent costumer service, fantastic prices. Great selection. Highly recommend. Thanks to Tim, Dan and Chad
I have always like coming to this location because of the helpful and friendly employees but I just say Patricia is one of the best associates I’ve ever came across very polite, friendly and extremely helpful. I will most definitely be returning to this location for future purchases. Thank you again Patricia for all your help. I hope that you will get recognized for everything you’ve done. Thank you again.
Service is always exemplary! Every time I go, I get such amazing prices that I end up spending 2-3K, all because of good service. Keep it up!
Went today to just look at furniture ended buying thanks to Dan Nye he can sell you anything. Super friendly knowledgeable of everything and if he was unsure he made sure to find the information. I didn’t feel lost or confused, or undecided I told him what I liked and he knew what to look for very happy with my experience and will continue to shop at Ashley Furniture thanks Dan !!!
My wife and I ordered a beautiful living room set from Ashley’s and our sales lady was Lori. She was awesome! Very nice lady and willing to get whatever is necessary done to get you what you want out the door. Thank you so much, Lori!
Fantastic customer service!
Love this store great customer service employees are always very nice and friendly
Lorrie was fantastic!!!
I was welcomed and I had a good experience
Natasha was outstanding in her help professionally and in communication skills. Thanks you made my day easy today.
Worked with Tim who was very helpful! We would highly recommend Ashley Furniture and ask for Tim 😊
Beautiful showroom ! Excellent service
Tim was very helpful and friendly. Would recommend.
Dan was very professional polite and knowledgeable of what we needed and of the store thank you Dan
Good customer service very nice very friendly very helpful
Daniel was awesome! He helped my boyfriend and I get our new mattress. Not only did he take the time to find the one that was perfect for both of our needs. He made sure he gave us the best deal possible! We will definitely shop with him again!
Great customer service, great deal. No stress. Tim was the man.
Thank you lorrie for your customer services. I appreciate you working with me trying to help me find the right fit for my living room. This is the type of services that would bring me back for the rest of my home needs. Thanks again Ms. Relyea!
Lori was excellent and made they experience easy
Tim went way out his way, listened to everything I said, was totally awesome.
Patty was great, she helped me find exactly what I needed
Dan was very attentive to our needs and helped facilitate our first real bedroom set purchase. We will definitely do more business at this location. Thanks Dan!
Very accommodating. The quality is excellent .
Customer service is excellent!!
We bought our new sectional from Ashley, it’s great quality and very comfy!! We worked with Natasha and she was super helpful throughout the experience, very happy
Patty was great! She showed us where we could look for options within our targeted budget and let us take our time to look. She didn't hover, but was accessible when we were ready for further assistance. This was the perfect experience for us as we wanted to take the time to look at our own pace and see the various options.
Very friendly, knowledgeable salesperson /manager, Timothy found us exactly what we were looking for. (Plus more) our experience has been excellent. We highly recommend the Ashley store in Liverpool.
Salesperson was very helpful and super patient with us
Great selection of furniture and the sales people aren't pushy. Laurie was our sales person and was wonderful to work with! Found what we were looking for, very happy.
Bought a recliner, easy peasy, beautiful store. The sales girl was very nice and knowledgeable will go back
Was a great experience
Beautiful styles and great quality. Knowledgeable and friendly sales staff. L. Relyea was very helpful. Good deals in store and online.
Pleasant experience so far. Chose furniture, established delivery date...earliest avail was 6 weeks away. For what I am paying, delivery fee of almost $400 seems a bit excessive. Final review will come later after furniture is delivered, etc.
Very friendly from the door as soon you come in greeted at the door with a warm smile 😊 love that lady God bless her.
Lorrie was very helpful and went through all my options for customizing my furniture. I found a great price on a table as well. Very nice location, lots of options!
Horrible experience, lies, and intentionally hurt my credit. ordered a new mattress and a couch set used their "financing". They set delivery for weeks (almost a month later) as per my request as I had to get rid of the other mattress and couch. However the couchwasn't delivered and I had to call 10 times to get an answer on that. The bed was being delivered separately and came right in time. Mid November. Couch was scheduled to deliver black Friday. Cleared my schedule and messaged store to verify delivery time and got a "we don't know deliver guys will contact you a few days before" I assumed I'd still get it that day and proceeded. End of the next week I get a message to confirm delivery for Dec 5th. (The 1 year anniversary of the passing of my son 7 yr old son), no thanks, also shut down and didn't respond until the week after. Next message offered delivery 2 days before Christmas. Excuse me delivery was originally scheduled for nov 29th and now your saying you won't until dec 20th or 27th... During all this discussion I asked for phone calls multiple times as I also hadn't received a bill and knew it has been 30 days since I signed up for the financing. They said "billing doesn't happen until delivery so you'll be good until 30-40 days after." I let them know I couldn't find or access anything online and was anxious to make sure I didn't miss the payment especially after canceling the couch. They assured me I'd get something in the mail and set up the account. As we canceled the couch I wasn't sure if there even was a balance left since I paid $1410 out of pocket and mattress was 1200 before add ons. Ff to today my husband hops on credit karma and low and behold a report of a 30 day late payment to tdfiannce who holds our Ashley balance. I call and immediately pay the total balance tell them to cancel the credit card, and find out the store set me up for paperless billing and never gave them my email address. So 60+points off myself and my husband's credit score the snakes haven't lost a thing, we never got a couch, but they sure got their $1700+late fee!
Thank you for your assistance
Thank you to Natasha for your help with our shopping experience. A lot of nice selection available and I’m sure we will enjoy the set we got. Thank you again.
Furniture is junk! I bought a set of furniture less than a year ago and the couch is already falling apart. I purchased extra insurance incase of anything like this happening. When i called to have my couches fixed with said insurance, which was supposed to be 5 year long insurance that could be used at anytime. Ashley home furniture's response was "no we cant help you with that". Then what did i pay for Ashley home furniture? Stop scamming people. Will never be going here again and will not recommend to anyone!
Great service. Knowledgeable staff!
Very friendly, lots of help and info. Price was great too!
Great selection. Great employees who are very knowledgeable and very polite. Lori was professional. She shook all of our hands and made us feel welcome to come into Ashley's. Would highly recommend. Thanks again!!
The staff who attended us was very friendly and helped us in everything. His name is Timothy
We had a great sales experience with Tim. There were a lot of options and they have a good amount of room on clearance items but ultimately we went with something new that absolutely suits us and is really what we set out to buy.
We had a great experience picking out a new bed! Patty and Tim helped us find exactly what we wanted!
We walked in we were approached by a sales associate after this approach they left us alone they touch base with us a few minutes later but we were not hounded by anyone..... We were looking for a specific type of table went around the entire store many many items to look at many other items....
Tim was very helpful in showing me various sofas and in helping me with my purchase easily and quickly.
Lorrie from Ashley furniture was terrific. She was so patient helping me pick out furniture for my mom and then spending a lot of time even on her day off to help me get something so we could get it delivered on time. I will definitely be buying more furniture from Ashley furniture.
Very helpful
Great customer service. Was able To get us what we wanted!
This trip was my first experience with Ashley furniture. I had seen ads on FB that coordinated accessories with furniture pieces which gave me many ideas and I loved how everything was pieces together. The store was similarly put together. I fell in love with so many pieces and ended up purchasing a dining room set, an accent chair and many accessories that fit my style. What accented my experience was the friendliness, knowledge and patience of Ashley’s consultant, AnnMarie C at the Liverpool, NY location. She listened to my stories and concerns about my room spaces and had knowledgable insight to guide me to what I was looking for. I look forward to working with her with my future furniture and accessory needs.
Absolutely LOVE this place! Timothy was so incredible, he let us browse for a while on our own and then checked in from time to time. He was outstanding with his customer service and helped me find a beautiful chair in my price range! Will be back and I will definitely request Timothy again!
Patty the sales person was VERY helpful in assisting me with the purchase of my new Navi Loveseat. I would highly recommend her.
Awesome experience working with Dan! Professional and very knowledgeable, he was so helpful to us making the right decision on our bedding choice.
Excellent Staff and Service
Tim was great with helping me with my needs. Personality out of this world and funny too. Tim, thank you so much for your patience. In need of new living room furniture. I will be returning!
Sales staff was very helpful as well as knowledgeable. Great service from beginning to end.
From the time I walked in, AnnMarie met me with friendliness, got to know exactly what I was looking for and delivered excellent customer service. I would recommend anyone to work her. She goes above and beyond to make sure her customers are happy and comfortable with their purchase.
The staff was friendly and it’s so helpful. Lori did a wonderful job.
Maria was great and very helpful! And not pushy! Which I appreciate!!
Natasha was the best !
Welcoming unlike a different location and hooked me up with the perfect bedroom set/ mattress! Tim was great:)
Excellent experience. Helpful staff, especially Patty.
I had the most wonderful experience shopping at Ashley Furniture, and I can’t say enough great things about the excellent customer service I received from AnnMarie Cancro! From the moment I walked into the store, I was greeted with a warm welcome and felt immediately at ease. Ashley Furniture offers a fantastic selection of high-quality merchandise that is both stylish and durable. The showroom is beautifully arranged, making it easy to browse and find exactly what I needed for my home. Their collection is impressive, with something to suit every style and budget. AnnMarie was a standout! She took the time to understand my needs and preferences, guiding me through the options with her extensive knowledge and expertise. She was incredibly patient, answered all my questions thoroughly, and offered thoughtful recommendations that made my decision-making process so much easier. Her genuine care and professionalism truly set her apart. Thanks to AnnMarie Cancro and the amazing team at Ashley Furniture, I found the perfect pieces for my home, and I couldn’t be happier. I highly recommend this store for anyone looking for great furniture and outstanding service!
I recently stopped by Ashley Home Store to purchase a new bed. The sales man Dan was wonderful, and answered all of our questions. He went over everything in complete detail. We are very pleased with the way we were treated, and are now awaiting for our new purchase. I would highly recommend Ashley Home Store for your home furniture needs.
Very happy with the friendly service the price and quality of our new couch.
Great experience. Will go back to buy more furniture when needed. Would highly recommend this store.
Lorrie R was awesome to work with! We had a few other stores to check out but she made the deal happen on our new livingroom set. Very knowledgeable and professional. Explained to us what the protection plan covered along with other things. Go see Lorrie for your next furniture purchase!
Daniel provided us with the best experience possible. Instead of getting a quick sell from us, he told us to come back a few days later for a huge sale they were having. We ended up getting what we wanted for cheaper when we returned. He was patient and answered all our questions. The experience was very positive and we will definitely return in the future.
Went looking for sofa , sales woman Pat met us and was so helpful , not pushy at all . She was knowledgeable about the products and was truly interested in helping us find just the right sofa ! Will return for sure!
Friendly, knowledgeable and willing to answer all questions. Found the best deal and left with items same day. Couldn't be happier with the experience at Ashley. Lorrie was amazing.
Extremely friendly and helpful sales people. Very calm and non pushy environment. No pressure or hovering at all. Besides the amazing low prices already, they had additional deals that made you want to buy more. Are definitely going back soon.
Kyla was helpful and patient. Can’t wait for my new living room set.
Lorrie was an excellent salesperson and helped me choose the best mattress, box springs, foundation, mattress pad, sheets & pillows too. She had me rest on the mattress as I would be sleeping. No pressure, just selections and information. It is a lovely store.
Anne was helpful and accommodating! She was great at helping me choose furniture . I highly recommended her!
Thank you so much Dan for a great shopping experience!! Shopping for mattresses is so overwhelming and you made it a fun and enjoyable experience!!!! We can’t wait till the big delivery day!! Thank yo for everything!! We will be back for more soon!
Staff was very friendly, and that’s where it ended. I ordered three couches back in the middle of November. The sales person, who was very nice and not pushy told us 1-2 weeks. It’s now towards the end of January, I still don’t have my furniture due to the truck getting stuck(I get that things happen). The person on the phone was friendly and apologetic but couldn’t tell me the next delivery date until tomorrow, hopefully they call. I took the day off from work and will most likely have to do it again. I don’t see myself purchasing another item from this store, if it’s too far out for delivery I’ll just cancel my order.
Nice store, friendly staff, and just wha we were looking for furniture wise
Did my purchase on line. Mr Tim was great
We found a fantastic couch at Ashley. We loved the color options and how well it was constructed. Natasha was wonderful and even helped us pick out paint colors to go with our new couch. We cannot wait for it to be delivered!
My time at ashley was great, great customer service! Dan was a professional and helped out a ton
Customer Service was excellent. However delivery time frame was terrible considering there were not any changes to the furniture that was in the show room.
Tim was outstanding, patient, professional & very knowledgeable.
Amazing customer service. Timothy was amazing. Answered all my questions. Second time I've purchased from Ashley's, and I will continue to come back. Didn't get the guys name on the loading dock but he was amazing as well.
Effortless experience. Daniel made buying quick and easy and had all the info
I had the pleasure to interact over the telephone and personally at the store with Natasha. This lady was both professional and personable, a winning combination! She has a great sense of humor as well! Although my purchase was quite bulky, Natasha was able to find a dolly to successfully transport my purchase to my vehicle-very customer-oriented. Additionally , I was greeted by Patti upon entering your store. Patti has an enormously friendly personality and was genuinely enjoyable, while steering me in the appropriate direction to arrange my purchase pickup.These two ladies certainly made my shopping experience worthwhile, and were much appreciated!
We were very happy with the sales man that we had. Loved him he was very helpful
The manager Dan and his team were amazing. Great selection and willing to find what works at the your price point.
Daniel the store manager was a huge help, extremely professional, a great communicator, positive, and kind. We knew exactly what we were looking for and he made sure we didn’t feel pressure to purchase before looking around. He also clearly explained the coverage that came with the purchase. We will definitely work with him again!
Great customer service, Tim is knowledgeable, personable and provides a no pressure atmosphere. Clean and organized store.
Tim was our salesperson. He couldn't have been more knowledgeable and charismatic! He made certain he knew our purpose, our lifestyle, and our tastes before guiding us to available selections. In the near future we will certainly purchase more furniture from him for our home. We felt like valued customers.
Daniel was very kind, intelligible, and assisted us with our needs.
Lorrie was great!!
Great selection, and Kyla Smoke is the best salesperson we have ever dealt with.
Exceptional service. Very friendly and helpful staff. Walked away with
Great job!
Well informed, and pleasant to shop with. Patty, was wonderful and knowledgeable and had great insight into helping me pick out the perfect piece of furniture
No pressure took my time and walked out with a table
Timothy Anderson did a wonderful job with the whole process. Was able to get the furniture I needed for the correct delivery day. Great customer service and glad to have met him.
Great experience, didn’t feel rushed or bothered. Dan had great advice, help and very informational. I will for sure be back to Ashley!!
My sales person was excellent. Didn’t try to push me to buy anything but instead listened to my wants and needs and helped me put it all together. She was amazing ! Thank you Lorrie!!!
Friendly and knowledgeable staff.
Dan was not pushy with sales. He was very accommodating and very knowledgeable
Brought my mom up for a kitchen set and a bedroom set. We had a very relaxed shopping experience . No pressure to buy and Dan was very friendly and helpful. I will definitely be back.
Patty and Kilah made this experience shopping for furniture so amazing! Patty was very helpful and gave her opinion on what she thought looked the best. We will be shopping at ashley all the time now!
Great friendly service with up front pricing and a great atmosphere. Quality product at a great price. Our salesman was outstanding. Thanks again Tim @ Ashley furniture!
Lots of love for Ashley
Lorrie R. was fabulous! Very knowledgeable, very patient, very helpful! She's always our "go-to" person when we visit Ashley's! We recommend her to our family & friends! Thanks Lorrie
Patty from the Liverpool store was terrific in showing me all the living room options that would work for me. She was very knowledgeable, low pressure & really listened to my specific needs. I had just started looking but ended up buying before I left the store.
Dan was professional and knowledgeable during our walk of the store looking for living room set up. Answered all my questions as we discussed different styles and costs. I like the new pricing structure at Ashley. Simple!
Great customer service. Welcomed as soon as I entered the store and the sales associate Lorrie was professional and very knowledgeable. Will share experience with friends
Tim and Patty were great to work with! Excited for our new Sectional to arrive.
AnnMarie was wonderful to work with, she helped me find the perfect sectional for my family!
Staff members were very polite, showroom was very clean and organized. We were assisted by Kyla, who did an outstanding job. The furniture we purchased was also within our budget The experience was great and we will definitely be shopping at the Liverpool Ashley store for any furniture needed in the future. Thanks again to Kyla we appreciate it.
Great place to deal with !!!!!
Tim was attentive without being overbearing and easy to work with. He was also able to negotiate with us on pricing in addition to the promotional sale.
Annmarie was pleasant and patient, and not pushy!
Tim was amazing and never made me feel like I was being pushed in any way.
Tim was very friendly and easy to work with. Listened to what we were looking for and was kind enough to mention a higher end mattress that was clearance and still in the box in the back due to new update on series. We wouldn’t have known about it if he hadn’t mentioned it. He threw in pillows and sheets. We would hands down use Ashley again and stick with Tim! Thank you!
Ann is great! We bought more than what we came in for
Anne was wonderful in helping us purchase our chair..very helpful also with giving us a delivery person to call..very efficient professional..
I continue to purchase from here. The customer service is amazing every time. I love my furniture pieces.
Our salesperson AnnMarie was very knowledgeable and willing to work with us. I can’t wait to get my table and chairs delivered!
Fast, Friendly, highly recommended
Kyla is the best!!
Great!
The salesperson, Patty, was very friendly and helpful in showing me items that met my search criteria.
Amazing customer service, took the time to walk through everything with me and gave me space when I needed it. And it took TIME! Tim was amazing, couldn’t have had a better experience!!
Great customer service, stylish furniture, and great deals! Staff was very helpful without any pressure. Would definitely buy from Ashley again.
Excellent service
Always the most friendly sales people! My whole house is Ashley Furniture!!
The place was great because we were greeted and not pressured. After deciding on a dining set we needed some additional chairs to complete the set. Kyla was great in solving our problem. A special thanks to her for her ability to understand the complexity of recouping from a insurance claim . To the Ashley Co. she is a keeper.
We worked with Ann Marie and she was helpful without being pushy. We were very happy to work with her and would ask for her help again if we go back to Ashley in the future.
I have just purchased a complete bedroom set with mattress ,my sales rep Dan Nye did wonders for us ,he made sure we walked out the door bieng a very happy customer, he went above and beyond to make this happen ,this is the second time I had purchased from Ashley Furniture in Liverpool NY and I am very pleased with the whole process!!Ashley Furniture is the best!!!!
The salesman met me at the door, politely. He then followed me around the store for an hour and kept asking, "may I help you?" When looking at dining sets I eventually asked him, does the dining SET include the chairs ($1,700). He practically ran to me said "No, thats for the table and extension leaves", at which point he pulled the paper out of the add, opened it up and each chair was $250. I then asked if he had any tables that were actual solid wood, not plywood with a veneer. He looked at me flat faced and stated, "well thats pretty much all of our furniture." Im giving one star in part for an attempt at PRESSURE SALES, AND for the quality of the "wooden" furniture. Absolutely nothing was impressive. Cheap quality for great quality prices.
Great service, friendly sales staff, enjoyable
You get better prices online. I suggest go look at the furniture and order online. The stores and online are two different companies. Found out the hard way
Excellent service. Dan was helpful in our selection of livingroom furniture.
I recently visited Ashley Store in Liverpool, my salesperson, Ann Marie was very helpful and informative. She got me a great deal on my furniture purchase and I will definitely go back to see her if I need anything in the future. 😊
Excellent service!
Beautiful layouts, decent prices, and great staff!
Buying experience was very pleasant Staff very professional
My wife and I went to Ashley Furniture in Liverpool, NY to price furniture, specifically a living room chair. We were greeted by Kristin. She was very helpful, showed us what was there to match our need. Kristen was extremely pleasant, professional and knowledgable. We decided to purchase a chair that day from Kristin. She made the buying experience enjoyable and we are very happy with our purchase. Tom & Marianne
Honest and Great experience with Dan for our purchases..would buy from him again
Was looking for a Matching Loveseat and Recliner. Went to Ashley Furniture first to start our looking journey and met our Salesperson Patricia. She was very helpful and showed us around the place taking us to sets that suited our taste. We saw a set we like but decided on looking at a couple other places and trying out the furniture before making a final purchase. She gave us her business card and told us about the upcoming deal the following week. After looking at the other places we decided to go back to Ashley and purchase the set with Patricia. Very happy with our choice and our salesperson!!
Our sales person was wonderful and very knowledgeable. They gave me the time to just look on my own without bothering us every 5 minutes which was awesome. Our only issue was when it came to the invoice. They had over charged us $780 dollars. Luckily when we got to the car my husband looked over the bill and noticed it. There were 3 different mistakes on the bill. Next time we will definitely ask to see it before they charge my credit card. Now we are just waiting for the credit to come through. They also did not tell us before hand the amount it would cost for delivery. The price for delivery is outrageous
Haley was so much help finding the right pieces of furniture. She made shopping for furniture a breeze
Very friendly and helpful staff! Patty was amazing. Would highly recommend.
Sales person was pleasant and very helpful.
AnnMarie was so great! She gave us the space we needed to find the living room set we wanted and then she was very helpful in walking us through the pricing, discounts, and final sale. She was also very kind to our young daughter and made her night with a small toy. We highly recommend this store and specifically AnnMarie!
Had a great experience! Very kind, friendly and helpful staff! Definitely recommend and will definitely be going back!
I WAS VERY HAPPY WITH MY ASHLEY PURCHASES. THE YOUNG MEN WHO DELIVERED THEM WERE PROFESSIONAL AND HELPFUL.
While the original delivery and installation did not take very long, filing a claim took forever. The bed frame we purchased was installed incorrectly and the support legs broke/deformed within a month of using the bed. After I filed a claim with Ashley and it was approved, it took OVER THREE MONTHS for the new pieces to be delivered and installed. Once our claim was approved, we received radio silence from Ashley. I called 6 times to get updates on our replacement, and no one was able to get me any information besides “call back next week”. Absolutely absurd customer service.
Customer service was excellent
We had a great experience with the Ashley furniture store in Liverpool, NY. Our salesperson, Patty, was wonderful! She was fairly new, but she was great and let us take our time to look around. Not pushy at all. Very pleasant experience. We would definitely return.
Our sales expert Lorrie was fantastic! She had a wonderful personality and enjoyed the hunt for our new furniture as much as we did. The pricing throughout the store was very reasonable and the financing opportunity allowed us to save even more money on our purchase. Thank you so much for making our shopping experience so enjoyable!
Our sales lady Lori was great!!!
Annmarie was absolutely amazing in helping us select a new mattress for our daughter! She was so patient and kind. She took her time to explain the differences in mattresses, review our options, and we were very comfortable asking questions and always received a thorough answer. I would highly recommend visiting her when purchasing anything at Ashley!
Cash, our salesman, was very patient and professional
Great service by Dan. Can’t wait till my couches arrive😊
Great service! Kristin has helped me so much that I keep going back to her. Love all the furniture.
Our sales representative knew where to take us as soon as we described our needs. Less than 30 minutes to decide upon our choice and way less than we thought about price.
Kyla was excellent and our experience seamless. Thank you!
Our First time buying anything at Ashley Furniture. We will go back again! Nice Friendly people my husband Loves his new recliner! Thank you Patty!!!!
Our experience at Ashley furniture was awesome. We were helped by Kyla Smoke and couldn't have been more pleased. She was very helpful and also gave us plenty of space to just look by ourselves.
Great shopping/buying experience! The sales team members that worked with me were awesome! Time and Daniel. They were professional, knowledgeable and pleasant to work with. Very easy process with financing as well. Looking forward to the delivery of my mattress!
Excellent
Dan made my experience easy and quick! Also was very helpful with working within my price range l.
We recently visited Ashley to get a new dining room set. Ann Marie was so kind and outgoing. She was not pushy and let us have time to check around the store even though I was pretty sure on the collection I wanted. Would definitely go back to have her insight again!
Dan was knowledgeable and extremely helpful. We will be back in the future.
Found some fabulous deals and had great help from our salesman, Tim
I went into the Ashley store to purchase a new couch, because the one thing you can't do online is test out the products. I did do my research online ahead of time which helped me narrow down the options I wanted to get a hands on with. The salesman Tim was pretty chill, helpful, knowledgeable, and I felt no pressure to buy. He respected my space, was there for when I had questions, and overall it was a painless experience. Thanks Tim and everyone else there at Ashley in Liverpool. I am excited about my purchase and can't wait to receive my new couch.
It was a positive experience! Great attention and service!
Great respectful service with no pressure
Patty was great! She helped us with what we could afford and was very friendly
We’ve worked with Kristen Eudell twice so far and plan on coming back when we furnish the rest of our house. She is excellent to work with!
Dan was great. Didn’t feel pressured and was a pleasure to chat with. He seemed to have plenty of patience with us taking time to decide on which furniture set to choose. Thanks Dan! Update: Furniture was delivered today and the movers were quick and courteous. Got everything into the bedroom without a bump or scratch. Thank you gentlemen!
Kristin was so helpful and very knowledgeable. She spent a lot of time with us and was friendly and kind throughout the interaction and purchase. She explained everything perfectly about the sale and made me feel comfortable about the purchase. I wish everyone would give the customer service that she gave us !
Dan was fantastic and helped us to get the best possible deal for a new sofa! Ordering and delivery was so quick and easy, I was blown away!
Ashley service was fast and courteous!
Thank you so much to Patty who was patient and kind today, she sat with me for two hours all the while I was wildly indecisive and she did not rush me she just offered good advice the whole time!
Amazing customer service. From start to finish Annmarie was probably the best sales person we have had Thank you
Patty was very helpful and such a pleasure to work with!
A very pleasant experience. No pressure. Patti was very knowledgeable and helpful. Would definitely shop there again.
Very good! The salesman greeted me as I entered the store and was very knowledgeable about the product and patient as I made a decision.
Patty was so friendly. She listened to our requests and made our purchase successful.
Very friendly staff. Not pushy and took time with me.
Found a piece online we liked and Tim at the store was super helpful and got everything lined up and taken care of for us. Great customer service!
Great service and great products to select from. Excited to have our dresser delivered. Will be back in the future!
We had a wonderful mattress buying experience with Dan today. He was willing to spend as much time as we needed, to be sure we picked the best possible mattress for us. We learned a lot today. We left the store feeling that we were given good advice, and are looking forward to a great nights sleep. Thank you, Dan, for all your help.
Annmarie was very friendly and informative in helping us make our purchase.
Friendly staff and easy check out process.
Tim was very helpful in guiding me through the selection process. Purchasing and arranging pick up was seamless as well. I am a new customer with Ashley and I will be returning for more home furnishings. Very nice experience. Kudos to Tim my salesperson.
Annmarie was so great and patient
Worked with Kyla. She was fantastic. Never tried to push us into a sale. Worked with us to get what we needed within our budget. Will be making another purchase with her very soon.
We have worked with Kylah at Ashley’s furniture in Liverpool before. She is wonderfully patient and knowledgeable and did everything she could to make our shopping experience enjoyable. We will definitely keep coming back. Thanks Kylah!
Patty was wonderful to work with and I enjoyed my experience!
Kristen was my sales girl, she was awesome
Sale people were considerate of my needs and wants. Did not try to sell me something i didn’t want. Easy pick up, great service!
Good quality furniture and delightful sales personnel.
Awesome products large selection and sales person Ann Marie is awesome will get home products here from now on 👍
Kyla was so great! She gave us all the details we needed on the bedroom set we were interested in and was very responsive to messages about pricing and sales. Can’t wait for our new set to arrive!
Haley is wonderful. On sale, things are fairly priced. Good quality. Clearance section is amazing.
Kyla was amazing to work with. I think I was most impressed by her honesty. She wasn’t pushy or going for the sale, she sincerely wanted to help us make the best choice. She gave us an excellent deal. The store was very clean and the bathrooms were spotless. I’m bringing my sister there to purchase as well as a co worker, both recently have new homes….thats how impressed I was. She’s a keeper …. Can’t wait to get my new living room set.
Experience at Ashley furniture in Liverpool N.Y. Was easy, no pressure and a real delight. Everyone there was friendly and a joy to work with. Kyla was the best to work with knowledgeable on her products and gave us perfect direction to what we were looking for.
I worked with Dan and Tim fir a seemless experience. They were eager from the start to insure they provided me with all the info I needed. Very friendly .
PATTY WAS VERY INFORMATIVE , pleasant and efficient
First time at the store - very inviting and well laid out. Everyone was very friendly and not pushy. Will definitely go back!
The best store. All staff are friendly.
no comment
The service provided by Anne-Marie was exceptional, thoughtful, personable, patient and great with a tape measure. Excellent job!
Really good service, helped me get a good deal for what I wanted and answered any questions I had.
Dan and Tim were incredibly accommodating, low pressure and exceedingly tolerant of our kids (who were hungry and being a little rowdy). I can’t emphasize enough how low pressure they were or how they bent over backwards to help. Overall, 10/10 experience
100% satisfied and will be buying from Ashley in the future. Tim was a great salesman and got us exactly what we were looking for.
We were met at the door by AnnMarie, who was friendly, helpful and professional. We were able to explore the furniture we were interested in on our own and AnnMarie checked back with us frequently, but was never intrusive. When we were ready, she efficiently submitted our order, explaining options as she proceeded. A very gratifying experience resulting in our purchase of living room furniture.
Sales and service were excellent.
Great Service! Highly recommended
Great experience coming in earlier this week. We found a couch we loved and Kristen was helpful throughout the whole process. Customer service was amazing and we will definitely be back.
Nice and easy sale... just looking for a round coffee table and they had what we were looking for in the outlet part of the store.
Bought a dresser … the employees were extremely helpful and nice
Took extreme care in getting the correct mattress. Also got couch and love seat,guys at store took great care in getting only what we wanted and giving us just enough TLC. Thanks for making furniture shopping a pleasant experience!!!
Excellent customer service provided by Dan. Very knowledgable and helpful, without being pushy or overbearing.
Tim’s the bomb
Everyone there was very nice and helpful, they have some really nice stuff there and the prices are pretty reasonable.
My visit was nice, staff was very friendly and happy to help. Got what I came for and didn't have any issues.
Really Good Service
The Ashley store in Liverpool was an amazing experience. They have an unbelievable clearance section with tons of unbelievable deals. Manager Dan was extremely kind and so helpful in assisting my girlfriend and I when purchasing our first couch! Will definitely be coming back
Tim was awesome and so personable! We will be returning in the future. We found exactly what we were looking for and it was a pleasurable experience!
Today was our first time buying from Ashley Furniture. Our salesperson, Patty, made our experience very comfortable and efficient. We will definitely come again.
Jesse was extremely helpful the first time I was in Ashley. I didn’t feel like he was overbearing like I do in most furniture places he gave me the space I needed for me to make a good decision. I loved that there was no pressure to buy on the spot. He’s an excellent sales rep, which makes me trust Ashley Furniture and bring me back to Ashley Furniture in the future!
I’ve been doing business at Ashley furniture store since 2018. Great service!! Always willing to meet a fair price. Quality stands for years. Thank you to Dan and Tim, today!!
I had an amazing experience at Ashley’s. Patricia Commisso and staff were very kind and helpful. I will definitely come back soon!
Dan was very helpfyl showing me the exact style and price couches I was looking for and very knowledgeable of the products themselves down to help me choose the right fit! I could not be happier with my couch and the great staff! I will definitely be a repeat customer for life!
Every time we go to Ashley furniture Ann is extremely helpful and makes great suggestions. She takes the time to get to know her customers, and she always recognizes us when we come in.
Everything great!
We met with Kristen Eudell twice. She was so patient with us and very professional. She’s also very personable, and that is one of the things that brought us back to your store. We had a very good experience and can’t wait to get our new furniture!
Fabulous service!! Highly tecommend!!
Super helpful and kind! Even stayed past closing to help my fiancé and myself to buy our first couch!😁 not even that but the prices are great and they really do a great job at staying within your budget. I definitely recommend checking them out if you are looking for some new or used furniture!
The sales consultant was knowledgeable, friendly and patient. I enjoyed feeling informed without feeling pushed or pressured. I was also pleased to find out that you price match!
Who cares dumb furni store!
Kyle smoke is such a great sales person and she’s a very nice person. I just bought myself another bedroom set from their store and thequality the furniture is wonderful too and they’re very nice people there reasonable prices I recommend anybody to go there and she’ll take great care of you Kyle smoke thank you.
Very helpful, informative and helped us find what was right for our needs.
Great service by Kristen Eudell, who made furniture shopping fun! She listened, knew her inventory, and helped us pick out the perfect piece, and it didn't take all afternoon or multiple visits.
Everyone was courteous, knowledgeable, but not pushy. They were there to answer questions, but didn't follow me around like a used car salesman. Much appreciated - an enjoyable experience and I found exactly what I wanted. Thank you.
Timothy was very helpful. Best experience I've ever had.
Kyla was very helpful. Would definitely shop here again
We walked in and we were greeted immediately. Explained what we were looking for and why and we were immediately taken back to a couch that had just been put on clearance. The salesman Tim was amazing and was very accommodating to our unique situation.
Patty is wonderful. She helped my brother with his Purple mattress purchase and his sectional. She truly took time and care with helping him chose the base he wanted and helping him find what he wanted based on what he likes and dislikes about furniture all while considering his budget. He loved his so much my husband and I decided to purchase a Purple mattress as well. He is older and I have back issues and we are having the best night's sleep we could have. Patty is full of product knowledge and is very sweet and gets excited about our purchase also. If you go into Ashley, be sure to ask for her! You won't regret it.
Service was wonderful and very personable!
AnnMarie was great! No pressure atmosphere, helpful and friendly!
I will say that Ann Marie is amazing and really went above and beyond to make my experience at Ashley amazing! I will definitely be going back to buy from her again<3
The business was amazing! Immaculate sales floor, amazing presentation, attentive and thoughtful sales associates! We walked in with a few ideas in mind, and Kyla greeted us, showed us comparable pieces to the ones we found on the website, and even invited us to their presidents day sales event! We decided on our furniture at the event, and purchasing was a breeze! Everyone was friendly, and Kyla got us an amazing deal - knowing we were a family of 4 on a budget. I can't wait to see how the furniture holds out over the next few years!
Purchased a nice table and the finish started coming off within 1 months of ownership. Paid for extended warranty and spent 6 months with their third party to drive up and tell us they couldn't fix it. Spent another 2 months working on the replacement and they refused to cover assembly and delivery which we paid for on the original shipment. Actual nightmare. Avoid Ashley, you're just a number to this corp. 0 stars
I went in to look at some tables, and came out with one purchased. Thanks to AnnMarie I got a great deal as well! She was fantastic in helping me pick out a table and chairs for my dining room. I will definitely be back for more furniture.
I enjoyed this shopping experience at Ashleys in Liverpool. AnnMarie was great to work with, no pressure to purchase and provided great feedback regarding my products of interest. I appreciated her honesty.
Very helpful sales personnel. I was able to order the bookcase I needed at the best price available and with a speedy delivery!
I bought a living room set and mattress for Ashley’s the sales lady patty was so nice and on point. My furniture is beautiful am loving it
Excellent refreshing clean bright store with great sales women.
Very involved associate. Extremely patient and friendly!!!
Great service
My wife and I visited this store during their presidents day sale. We were helped by Kristen, and she was extremely helpful. The only down side is that we were not able to leave with a couch or bed, both had to be ordered and delivered. This was our first experience with a furniture store so this might be normal in today's world but it caught us by suprize. Overall we had a great experience and would definitely recommend.
Annmarie Cancro met me at the door welcoming me to Ashley and was I looking for something special which I was looking for a recliner, she showed me what was available and I picked out one I liked she helped me through the financial part of the process and I will be waiting for my new recliner. I was very pleased with the process and will return for my next purchase
Dan and Tim were great to deal with.
Kyla was very helpful and looked up all the dimensions I needed.
Dan was great. Friendly. Good deal maker and extending courtesy as much as he could. Great time.
Annmarie is the best & very nice furniture to choose from at good prices!
Ashley furniture is the BEST place to go furniture shopping. The store is awesome, but the outlet in the back is even cooler. Awesome furniture reduced in price. I just furnished 6 rooms in my house and took full advantage of the President’s sale to save even more and got approved for an Ashley store credit card on the spot. The staff is all wonderful, but my favs are the awesome, cool men that assisted me their names are *Tim #1, Dan #1 and Tattoo guy #2 (didn’t get his name). I cannot express how friendly, knowledgeable and helpful they were. Made my shopping (which i truly usually hate) experience the BEST!! I HIGHLY RECCOMEND ASHLEY FURNITURE ON RT 57 in Liverpool. If you go mention Dieanna and ask for Tim and if buying mattress Dan. U won’t be disappointed. So looking forward to swing all my rooms totally decorated. THANK YOU AGAIN AND AGAIN TIM, Dan and Tattoo Guy!! DLM 2/16/24
Working with Ashley was such a joy ! She’s a great asset to the Ashley team!
Friendly salespeople. Great selection and prices.
Patty and Kyla were amazing to work with. We got what we needed and great with our kids! All around a great experience!
Anne Marie was very kind, helpful and accommodating while helping me purchase my sectional couch. I highly recommend asking for her when shopping at Ashley Furniture in Liverpool
Great customer service and pricing
Can't remember his name but the gentleman that helped me was very kind. I didn't find what I went in there for but he was very helpful in helping me find other items that were on sale for good prices which includes some wall accent frames, living room rug and very comfy pillow which I'll be back for some other pillows that we're cooling pillows that seemed incredibly great! I recommend the Ashley store in Liverpool cause of this guy(wish I knew his name). Store was clean, organized and friendly staff. I'll be back. Doesn't hurt to go in for a quick look, u never know, u might just find something! Or a few things.. they do have a great selection of clearance section in the back too.
Great service. Not pushy and very helpful!!
Google is a great!
Messed up my order from the beginning. I ordered a twin adjustable frame an they order me a queen mattress. I noticed it when I got home,called the store and ir took numerous phone calls to correct the mess up.. I finally was refunded the difference in price of the mattress but after requesting an amended purchase order they said they would email it to me. Ie was not emailed, so I requested them sending it to me by mail and I was assured I'd get it sent to my house. A week later I still haven't received it. Apparently after they make the sale they do not care about the customer or customer satisfaction!
I was shopping for new bedroom furniture and Patty was the sales person that helped me. She answered all of my questions to the best of her knowledge and went to management for any questions she wasn’t 100% sure about. She was not pushy and allowed me time to browse the store and make my decision, without following me around like a watch dog. I will be buying more furniture from Ashley again in the near future!
Great experience with AnneMarie She was very knowledgeable and helpful Very easy to work with Store had great selection and pricing!
Great customer service and the sale prices were very reasonable. We purchased MORE than we planned because Dan spent the time to talk through our needs, show us options, and applied some sale pricing. Our experience was so positive that we called the competitor where we had placed an order and canceled that and bought the item from Ashley instead.
Excellent customer service! Dan is the best!
Awesome experience and customer service!
Fast friendly service!
Dan Nye was phenomena and great to work with! No high pressure sales pitch
Good inventory, good prices.
Tim our salesperson, was awesome!
Annmarie in Liverpool was very helpful. She was able to help me find a couch with protection plan. I have 4 dogs. We are loving it! Thank you!!
The service I was provided by Kyla was amazing. Fast service, good attention and was always helpful with discounts. Thank you!
The staff were so nice. Let us browse without hovering over us! Got a great deal on our furniture! This our second purchase as this store and we will definitely be back!!
Very nice people so glad I got what I was looking for Tim the sales man was nice to deal with let me look around with no Sales pressure and help me with $$$ to make me happy great people
Found what my girlfriend needed. Looked at a pillow for. No pressure. Great experience
Our salesman, Dan, was a pleasure to work with. We were not pressured in any way & he gave us the best discounts available.
Kyla was great to work with. Made everything easy on us and everything was fairly priced. Went to a bunch of furniture stores and this was by far the best experience.
We worked with Kyla Smoke and she was wonderful.
Excellent service and no buying pressure. Bought a chair thats going to break for breast feeding.
Great experience, he knew what he was talking about and very helpful and friendly. Nice variety of products. I would suggest Ashley to friend and family.
Very friendly and professional staff. Sierra and Dan were great in answering all our questions and assisting us to find exactly what we were looking for. And the prices were fantastic. Update 22 March 2024: I stopped in looking for a new mattress and met with Dan once again. His professional knowledge and insight quickly helped me pick out a mattress perfectly suited for my sleeping habits. Another excellent Ashley experience! Well done, Dan!
Great store, ask for Dan Nye and Tim Anderson they were very kind, informative and helped us with our purchase!
Dan was amazing. He was very personable, patient, and knowledgeable. I would highly recommend Ashley Furniture in Liverpool, NY!
Amazing people listen to your ideas and willing to work with you!
They answered all of our questions and helped us find the the piece of furniture we were looking for.
Thank you to brittney who helped me out today!
Very Nice atmosphere and sales staff is excellent.
Great customer service. Disappointed with the quality of a recent purchase. Going to get with manufacturer to see what can be done. Will still go back there. Have purchased many pieces from this store.
The prices (clearance) and quality are amazing 👏
All of the sales associates were attentive and committed to assisting me with my needs. They were prompt and helped me facilitate purchasing and receiving my item in a timely manner.
Kristen was amazing! So helpful and she had an awesome personality! Made furniture shopping enjoyable. Give that girl a raise!
In and out with purchase. Sales rep was knowledgeable helpful and easy to work with.
Very happy with the associates dealing with us buying a dining table set and a breakfast table set.
I was struggling to find the perfect couch. One we previously found did not fit our living area so we decided to go to Ashley instead to keep searching for the perfect couch. There we met Dan who was very helpful and showed us couches specific to our needs and budget. Not long after, we found our perfect couch for a great price. Thank you to Dan who helped us with our purchase and informed us on everything we needed to know !
This is my second room purchase from Ashley. The prices are amazing and the customer service cant be beat. Not too mention it was super easy and efficient! Thank you Chad and Sierra!
Dan was extremely helpful, very friendly and dealt with my sarcasm! There was a miscommunication and when I messaged him the next day he fixed it with no problems! Would definitely shop here again!
The salesperson, Kristen Eudell was great! She has a great sense of humor and got me what I wanted at a great price! Thank you!!
We had a good experience with Kyla
Fast, easy and friendly and knowledgable employees
I love this Liverpool Ashley Home Store ! It’s always laid out beautifully with many choices. Annmarie is our favorite representative ! She has gotten to know our family and our household needs ! We appreciate everything you do for your customers.
I found what I need. Quality Furnitures. Highly recommend.
Sierra was very knowledgeable and very patient with me.
Kristen Eudell was our sales person. She was very professional and insightful! It was a pleasure to have her help us with our purchase!
AnnMarie was very personable and helpful in finding us just the right size, type and color sofa for our needs. The store is beautifully designed and nicely organized. We’ll definitely be back should the need arise in the future. Thanks again AnnMarie!
Great place, see Alexis, he is the best
Kayla was very sweet and easy to work with. Many thanks!
We had a very good buying experience and found our sales lady, Annmarie, extremely helpful.
The staff was very helpful and went above and beyond to take care of my issues. A++
Ask for Sierra she will give you the most professional experience!
Went in to buy a mattress bundle. They were super helpful and understanding about our preferences. Thank you such great service 😀
Good customer service.
Dan was great - staff was incredibly helpful and accommodating.
Great selection, allowed us space to wander and browse, were available for questions but not pushy.
Kristen Eudell was amazing! She was super patient, answered all 1,000 of my questions, and helped amazingly with dimensions and ensuring my vision came to life! I would fully recommend her to any customer.
Sierra was super patient and helpful, and Ashley's Black Friday sale was great!
Awesome sales people, see Kyla for great deals
The Liverpool store was a pleasant experience. Brittini was very helpful and knowledgeable. She processed our order very quickly and was a joy to work with.
Kristen was amazing!! She gave us the space we needed. She’s very knowledgeable, funny too. Great experience!
Thank you to Dan at the Liverpool store. He was very patient and accommodating. Answered every time I called or text and always gave me names resources to assist me when he was not on shift to do it himself. If I'm looking for furniture again. Even though I live 40 miles away and have a store closer to me I will still drive the miles for Dan to be my salesman. Thanks Dan!
Sierra was great to work with and helped us with any questions we had
Outstanding customer service
Best experience ever!!!!
AnnMarie was great to work with, very knowledgeable and pleasant
Great experience overall, Kristen E. And Dan. N were beyond helpful and personable for me! Highly recommended!
Found a great mattress finally!
Great sales rep and sales manager. Will go back.
Dan was amazing, knowledgeable, friendly and super easy to work with. I highly recommended shopping at this store and working Dan!!
Professional, Knowledgeable, Frindly staff. Highly recommended.
Tim was very helpful from the time I arrived at the store and throughout. Friendly, Patient and helpful.
Kristen was amazing! Very helpful and informative. Will definitely seek her out again for our next purchase!
Ciara the sale's associate was very helpful with merchandise
Ashley is super personable right from the start making you feel as comfortable as possible! Highly recommend her to anyone!
Very easy to shop and very helpful staff.
Excellent everything and would highly recommend if you like good, non pushy sales people with reasonable prices
Andrew was very helpful with choosing and getting a great deal.
Andrew was very friendly and helpful!
Another great experience at Ashley. Very friendly and very helpful !!
The sales person Kyla was very courteous and professional, and knowledgeable about the products at Ashley. Should have gone to you first!
Stopped there recently for a mattress. Kyla was very knowledgeable and helped me find the bed at the right price.
It’s the best furniture store in the area as far as I’m concerned
Tim was new but helpful friendly and pleasant. A good experience.
Ann Marie was fantastic, I told her what was looking for, brought me right too it. Wasn't pushy. Was informative. Will be seeing her for all future household needs.
Great overall experience working with Tim! He was very professional, accommodating, and well spoken. He showed me exactly what I was looking for at a great price! 10/10 would recommend
Nice quick accurate service
Ciara was wonderful to talk with and very helpful with my purchases. She made me feel that I mattered and not just another customer.
I had a great experience with Ashley Furniture! Very helpful and got a great deal. Looking forward to getting my new room together!
Great Fun! Thank’s for making it so Easy
Dan was very helpful. Great experience.
Ann Marie was very personable and knew the products well. After learning our needs, she led us to a couple of great options to choose from. She explained the buying and delivery process very well. We were pleased with the experience.
Kristen was phenomenal in helping Dad & I choose the right sectional :-)
We had a wonderful experience shopping at Ashley Furniture in Liverpool. Sales associate Kristen was amazing and helpful every step of the way. She made sure we got something that fit our space and budget. If we return here to furnish our downstairs area, we will definitely be reaching out to Kristen again.
Purchased a sectional and it was delivered fine. Three weeks later we noticed the back cushion was ripped along the zipper and stuffing falling out. We’d purchased the protection plan for $300 and filed a claim only to find out this wasn’t covered. Extremely disappointed and would not purchase from Ashley again based on this poor experience.
Brittine was very helpful, she has great customer service skills
Dan and Sierra couldn’t have been more helpful to my parents! They found everything we needed and at a fabulous price!
Great salesman very knowledgeable and professional
Great people a pleasure to do business with
Brittini was wonderful.
I highly recommend the Ashley showroom in Liverpool, service and selection are amazing. Many thanks to Dan for all of his help and patience plus the fun conversations! Ashley is my “go to” store for any other furniture purchases.
Always an excuse why we can't use our gift card. Never have our selection in store and " it can't be ordered". Just a waste of time!
Brittini was amazing! Helped us find the perfect couch at the perfect price!!!!! Highly recommend this spot!
Saleswoman was comfortable to speak with. I explained what I was looking for and what I didn't need in a recliner. We looked around at the selections and decided on the chair I felt most comfortable with. There was no pressure to buy at any time. She explained in detail about the purchase and third party pick-up. I would recommend this Ashley store to anyone.
It was a great experience again. I’m returning customer though the years and have purchased tons of items throughout the last 20 years. Service s great. They give you ample space to do your thing but are close enough to step in and answer any questions.
Anne Marie was awesome, she knew exactly what I was looking for and she was so much fun to talk to. Awesome customer service 👍
Went to the Liverpool location after visiting another location a few days prior. The first store had a very pushy salesperson that was following us, listening to financial discussions and interjecting over a dozen times. Tried, again, and were pleasantly surprised by Sierra's customer service. She introduced herself and allowed us to narrow our options down, answering questions and giving us valuable information regarding our two choices. Ultimately, we got a much more expensive bedroom set, but feel confident with her help and are so excited to get our furniture. We will definitely be back and will ask for Sierra by name. Thank you! We SO appreciate your help and personality!
Dan from Ashley (Liverpool) location was great. Transaction was fast & seamless. Everyone was friendly and efficient! Was able to pick up my sectional piece same day!
This place was amazing I found a perfect couch quick and the people who helped were so nice, I would go here again when I need furniture.
Extensive showroom, my salesman was quite knowledgeable. I would suggest they make sure to tell customers that when encouraging customers to see what their eligibility for credit while in the store that it WILL BE a HARD PULL on your credit report & not "just 1-3 points off."
Dan was great to work with, attentive but not overwhelming. All in all 10/10
Love this store staff are friendly and make shopping easy and fun
I was bed shopping and really had no idea what I was looking for. Dan offered so much input and assistance without me ever feeling pressured. He took time and I actually had fun picking out just the right bed. His product knowledge was amazing and truly helpful. The store had a great selection and top notch customer service. Many thanks to Dan and Ashley Furniture. I will certainly be back for any future needs!
What a great and unexpected experience at Ashley!! Went in just “looking” and bought a new sofa and table! Dan was fantastic! Outstanding service. He went out of his way to move pieces around so I could see how they would look. Thanks Dan. You’re the best. Will be back and I’ll recommend to everyone I know.
Very friendly and knowledgeable. Quick and respectful.
Katrina she was very helpful to me, very welcoming customer by explaining all detail Sophie furniture I was interested . I will recommend to Katrina. Thank you
My customer representative Daniel Nye, met me at the door and helped me from start to finish. Once he asked what I was looking for, he took me straight to it and showed me my options. He was funny and knowledgeable! The process was quick and seamless. Great customer service experience!!
Stopped in to look at mattresses and Dan was super helpful! Extremely friendly, knowledgeable, and helped us find exactly what we were looking for. Couldn't be happier with our experience.
We worked with Dan and he was great!! Highly recommend this location
Kristen was very helpful in navigating us to find the perfect furniture choice for our home and lifestyle. She comes highly recommended! The staff at the Liverpool location were all so great.
Great experience today at the Liverpool location !! Ann was super help full, walked back and fourth through the store for over an hour with us. Highly recommend working with her if you stop into Ashley !
Brittany was awesome. I’m and out no hassle
Got a great price on an outlet item. Service is good, but every young employee was on their cellphone. With a costumer service history that was unprofessional to me.
There were three people in the shop who were very helpful including the manager Dan. I do not remember their names. Thank you for all your help. Great service!!!
Kyla was great at helping me and my father and getting us a great deal on multiple pieces!
Amazing sales person..thank you AnnMarie Cancro..May God richly bless you..
Horace was amazing. He helped me very much and now I’m a customer for life. And Brittini was very helpful. Thank you
I had good experience. They had good selection and fair prices
Dan was awesome and helpful. Store was set up beautifully and lots of great clearance too.
We were greeted on our visit by Dan at the front entrance! He was incredibly welcoming. We told him we were in search of a new dining room table and he directed us to the best deal in the store and one of the most affordable dining room sets. Little did he know it was actually the one we saw online so we knew he actually pointed out a good set with a great price point. He continued to let us have time to browse the store and came to answer any questions when we had them. Both of my boys started getting a little fussy so he went and got them both little squish toys to play with that the store had! He was very knowledgeable on everything in the store, very personable, and easy to work with. He double checked everything he did, ran it by us, and made sure we left with no questions unanswered. Dan was incredibly attentive while still allowing us our space to browse, and we will be back to work with him when needed in the future!
Great service and excellent salespeople. I needed a new mattress but was hesitant after not buying one for many years. Brittini was very helpful and did not hover or push, just listened to my needs and budget and helped me pick out a great new mattress AND gave me a great deal on a bed frame! Definitely recommend.
Sierra was Professional and Accommodating and pleasant to work with.
Brittini was very helpful and very kind! Excellent customer service skills! Very satisfied with the whole experience!
Brittany was fantastic to work with. No high pressure but extremely helpful.
Britney was so much help and so friendly.
Great sales team.
I give her 5 stars thank u very much
Dan did a fine job.
Great personnel, very friendly and knowledgeable. Kyla made it enjoyable to make my purchase.
Dan in Liverpool NY was beyond helpful and amazing customer service!!!
Dealing with Dan at the liverpool store was a breeze and made our previous visits seem like we stepped into the wrong store in the past. Previous visit(s) with another sales rep left a seriously bad taste in our mouths and always drove by the store discussing our horrible experience. I would recommend working with Dan for all your needs as he really did redeem our relationship with Ashley much better.
I went in looking for a couch and Dan was extremely helpful and nice to my son and I. Was not pushy at all. I appreciated his assistance would recommend this store to anyone in need of furniture.
Chad Snow is awesome! Anything you need he can help you with and he can get you set up with the right sales person for you. Thanks for all your help Chad!
Go see Chad Snow! He really took care of us. Really friendly guy and willing to make things right. Thank you, Chad!!!!
When you come, make sure it’s with Chad Snow! He took great care of us and we left happier than we came in. He will help in whatever way is best for you.
The sales staff are super friendly and helpful …… right up to the second your payment goes through and they have your money. After that .. when your expensive furniture is delivered broken … well then, they tell you it isn’t their problem and you need to contact the company that made the bed .. which is impossible. It’s horrible !!!! Do not ever purchase anything from this store !! The customer service is the absolute worst experience I have ever had with any store
Excellent service gavebest price off the bay no haggling. Great experience. Went in for recliner left with furniture.
Daniel Nye was amazing. He toured me through the entire store. I went, I bought but I definitely got the full experience because of him.
Brittini Hemphill was awesome! Super easy to talk to and gave us space to walk the store alone like we wanted to. We came to her with a question on a piece we loved and she helped us make it happen. Thanks Brittini!
I had a pleasant experience
Dan was awesome. We got everything we were looking for at a great price.
A few weeks ago we came into the Liverpool location where we were greeted and helped by Sierra. Sierra is a breath of fresh air, she is knowledgeable and educates you on the products and the extended services, she is friendly and relatable. I think what I loved the most is that Sierra is authentic and she's a non-pressure professional. Thank you, Sierra for your exceptional service.
Sierra was super helpful and informative as we ordered furniture for our new house.
Top notch service from Brittini at Ashley's! A true professional. She made sure we were well taken care of! You have to ask for her she is amazing!
Ms.Brittini was amazing!!!
Brittini Hemphill was Awesome!!!!!! Not only did she come in for her shift early, she gave the best customer service my family and I has seen since moving to the Syracuse area. She is awesome at her job and an immaculate person! Thank you Brittini!
Dan greeted us when we arrived and helped on the showroom floor. We were just going to look and possibly purchase a few items for a new home. We left an hour and half later with everything we were looking for at a great deal!
Dan is an amazing sales rep. Highly recommend.
We had a very good and timely experience with Sierra! She was helpful without being too pushy and had very a great and calming overall vibe. Thank you so much
Brittany was absolutely a delight! She helped my husband and I find the perfect mattress. We also got a great deal on our new bed frame as well. She was also very friendly and knowledgeable!🙂
Ms. Brittini T. helped me find the best KING SIZE bed; couch for very affordable and lowest prices. Explained every little detail in a simple way and assured to always have my back. Well appreciated will be coming back!!!
I want to thank ken for all the knowledge and help with buying my bed set and living room set for my new home. He was very friendly greeted me at the door. Got me in and out the process was quick and painless. Also gave a lot of great suggestions on living room furniture when I originally only came for a bed set. It’s hard to beat the pricing Ashley furniture gave me on everything. Thanks again ken for everything
Very helpful
Wow highly recommend you stop in and see Brittini. She was super helpful and get me into my new furniture right away. Not a pushy sales person and super sweet. Need furniture stop and ask for Brittinni
There delivery company is a joke. The incompetent driver typed in my address wrong and then they call and say sorry we can’t honor our deliver today now, we’ll reschedule you for two weeks from now. Will never use them again. Better off shopping locally!!!
Brittini Hemphill had amazing customer service and was willing to help! We got the furniture we wanted thanks to her expertise!
I just want to say that SIERRA was the greatest thing that happened to this store! She made us feel so welcomed and helped us find exactly what we were looking for. She went out of her way SEVERAL times to make sure that we were satisfied and would help when she didn’t have to. She was extremely helpful, patient, kind, and extremely caring. Thank you Sierra for such a wonderful experience. Looking forward to coming back soon😊
Sierra was amazing at helping me and my family pick out the best furniture within our budget. She was so patient and truly made sure we did not leave without being 100% satisfied. She was the reason we left happy with what we bought. If you’re planning to shop here, definitely ask for her. You won’t be disappointed!
Have gotten a TON of furniture here over the years. Always a great place
Syracuse furniture shop . All things excellent 👌 prices all goood
Kyla Smoke was amazing. Great service, awesome person.
They have a great selection of furniture. It feels like a car dealership. As soon as you walk in the sale's team follows you around. If I have any questions I will ask.
Brittany at Ashley’s on Oswego Rd was amazing. She gave us an amazing deal and was so helpful and helped answer all our questions. Absolutely love her energy. She made this an amazing experience for us here at Ashley’s!!!!!!!
Worked with Kyla she was great and helpful!
Worked with Kyla. Very professional and helpful with my couch purchase. Would recommend coming here.
Brittini! It was wonderful shopping with her. She showed me everything in the store and help narrow down exactly what I needed. If i need any furniture, I’ll be back to Ashley’s and Brittini!
Shannon from Ashley in Liverpool is hangry because she just spent 6 hours helping us pick out our entire collection for our house. She did an amazing job and didn’t skip a beat.
Shannon was great. Very patient. Helpful. Great discounts given. Great experience
Shannon was Very awesome and very professional.
Ken from Liverpool in Liverpool, New York Ashley was awesome and patient helping me and my wife find the best furniture with great financing options. We highly recommend Ken for all your furniture purchases. We will be back working with him in the future. Jamie and Sadie Miller
I want to give a shout out to Kyla S. at the Ashley store in Liverpool for assisting me in finding exactly what i wanted. Not once, but twice. Very pleasant and knowledgeable! I will save her for my contact for all future Ashley Furniture purchases.
Our experience at Ashley was very good mostly in part because of the salesperson, Kyla. She was friendly and professional. She’s very knowledgeable and did an outstanding job at getting us the best price possible. Will definitely ask for her next time we visit the store.
Shannon in the Liverpool ny store was extremely helpful and gave us a great deal on the mattress set we needed!
Shannon at Liverpool Ashley Furniture, got us great deals! As well as she was very personable plus very patient while we were trying to make the right decisions on everything! Highly recommend!
I visited the store three times. the first visit was I worked with Ann Marie when I was looking for my love seat. she was very helpful and considerate and not pushy. shared information and a special VIP sale it was coming up on mattresses. She also helped out one of my clients I sent to her and really took care of her! The second visit was to check out mattresses and I worked with Brittini who was very informative and patient with me as I tried different Temperpedics. Very friendly and seemed to want to get me the best deal but I wasn't ready to spend that kind of money. Within a week Sierra reached out to me and my third visit today she worked with me and I got a great deal on my bed and loveseat. All of these ladies patiently answered question after question and I felt reassured that I was getting a good product and I would be happy with it and help my improve my sleep. 👍🏼🥰
Brittini from the Liverpool store was sooooooo helpful I will definitely shop there again!!!
Shannon from the Liverpool, NY store was amazing! She worked with me to find the perfect furniture to fit our family and lifestyle.
Worked with Brittini today for a new bed set for my room. She was a big help and a lot of fun to work with.normalh I don't enjoy shopping but she made this a fun day.
Brittini was awesome! Great personality and professional service! Thanks for the help in finding our new Purple mattress!
Ashley Store is an amazing store,with quite a few choice pieces of furniture, still I couldn't find what I was looking for. Nice anyway.
Brittini was awesome today. Very helpful. No pressure. Thanks!!
Brittini OUTSTANDING!! Knowledgeable, awesome with taste and design coordination! Best experience I have ever had!!! Will only work with her!
Shannon was a great help! Come through to get your furniture
Shannon is great took great care of me!!
Kyla from the Liverpool location went above and beyond for us today! We had an amazing experience!
Sierra was absolutely wonderful to work with today!
Kyla from the Liverpool store was absolutely wonderful! She was very helpful and knowledgeable in assisting us buying living room and dining room furniture. We can’t thank you enough for helping us save money. You are the sweetest person. Sincerely, Debbie & Don
My brother and I was helped by a sales associate named Shannon. She was very polite, knowledgeable, and helpful to us while trying to pick out a bed for our disabled mother. She took her time and walked us through everything we asked. We appreciate the honesty and great service!
Get your purple pillows, mattress local in Liverpool at Ashley's! The sales team was excellent and choices galore.
H+B were a huge help loading up our vehicle. They set a realistic expectation for what we could take in each trip for our vehicle because of its size and shape. Great guys, really helpful and easy to talk to/work with! Will be coming back when it’s time to get more and complete the set! Thanks for the great experience guys!
B and H were absolutely wonderful in making my pick up quick and easy. They are also super friendly and had no issue with going the extra step to make sure I was satisfied with everything.
So excited for our new bedroom set to arrive! Sierra was so helpful and kind! Wr had a very good experience.
Another great shopping experience with Annemarie at Ashley. She makes it comfortable and fun and works hard to help with discounts and finding ways to save. I won’t ever go to another salesperson for furniture.
Had such a great experience with SIERRA RUSK!! Super kind and fun, and patient with me and my daughter!!
H and B in the warehouse was very friendly and helpful
Update: called Ashley on 3/16, now all of a sudden mattress was scheduled to arrive to them that date. Scheduled delivery for 3/22 between 9:30-12. Get text on 3/22 stating delivery is 1:00-4:00, call because that’s not what we were told. Was told there was a family emergency today and they had to reroute the schedule. Nothing like a little notice when you take a morning off work to be home. Asked for a manager to call, was told the person was a manager. Interesting every time we call there the managers stress answering the phones. Common courtesy would have been to call and see if that was okay to be delivered later. Apparently customers don’t come first! Buyer beware!!! Ordered a new mattress on 2/10/23, scheduled to be delivered on 2/25. Great! While that came to immediate halt, delivery guys brought in the mattress and unwrapped it. The mattress was soaked at the bottom and stained! Totally not the delivery guys fault. Ended up talking to manager on duty at the store (Allison I believe ), we ended up switching the mattress to a king size from a California king, said the order was placed and would be about 2 weeks (due to having to change the size). One would think a king size mattress would be in stock. Guess what ? It’s now 3/13, called today being told another 2 weeks . Wondering if that is just the standard answer. This is UNACCEPTABLE ! Manager doesn’t seem to care other than to say, it’s another 2 weeks! Beware before shopping here!
It was a very creepy experience like no other Ashley. I wanted to look at bed frames but couldn’t focus because the sales person was staring my wife and I down from every corner. Literally standing partially around a corner staring. Don’t know if it was to make a sale or freak us out but it worked. After we made it to the clearance area in the back it became very very apparent we were being followed and watched. Made my wife uncomfortable so we left immediately. Would recommend the one in Camillus.
Everything broke within a year and was told they can do nothing about it even tho when I bought the furniture i was told any damage would be replaced especially since I spent more on coverage. 4k wasted but it’s ok, it’s cheap material for expensive prices, you’re better off getting your bedstand off Amazon and putting it together yourself and get your couches/mattresses from Raymour and Flanigan if you wanna spend a few thousand on good furniture.
Very helpful staff and beautiful furniture.
Weird vibes from the staff, wanted to try to make a purchase. The staff made us feel unwelcome
After a horrible experience with this company with a full year of disappointment with service and the sales team and delivery delays yet again a year later they still have not delivered the way that was told…. We have the furniture in the house but not complete and we have called to have the situation taken care of and still nothing…. I have posted already and I’m doing it again BUYER BEWARE….. it’s so bad and I’m letting everyone know how we were treated. My wife walked in the Liverpool store this past week with the gift cards that were sent because our service was so bad and our furniture order took almost a year to get and it’s still not right.. SHE WAS GREETED AT THE DOOR BY A SALE PERSON AND AS SOON AS SHE TOLD THE PERSON SHE HAD GIFT CARDS TO USE THEY NEVER TALKED WITH HER AGAIN….. She was in the store for about an hour and not one of them approached her again…. As she walked out and passed a sales person she was not even told to have a nice day….. NOTHING….. We are DONE…… Now Ashly respond to this review with a drawn out message that you want to help us and you feel bad while giving us a number so we can talk with someone that does not care……. Once again you have let a customer down and while doing it, made sure we would never come back.
We had Brittany assist us today finding recliners, and her customer service skills are the best I have ever experienced. So pleasant and helpful, I highly recommend people coming in to her for help them with their furniture needs. Thank you Brittany, for all of your assistance
Amanda is great to work with
Think twice before you purchase a mattress from that store!! Although we had previously great experience with an Ahley Store in Myrtle Beach, our experience in this store was extremely disappointing. We went to buy a new mattress and base (~$5000) and the salesperson who was very nice but deceitful, told us that we have 30 days to trial and the mattress and can exchange to a different mattress if we didn't like it. That matched most if not all mattress stores that give a grace period for in home trial. Within 2 weeks my wife couldn't stand the firmness of the mattress, so she went to exchange it with a softer one (one that we also liked while we were there and is even more expensive). To her surprise the store manager told my her that we cannot replace the mattress and that we have to contact the vendor directly!!! The manager also acknowledged that the salesperson was mistaken when she told us we have a grace period of a month to trial the mattress. This is deceit and fraud and I'm submitting complaint to the better business bureau. In addition, my wife complained that the mattress base was not working correctly and they promised to send someone to fix it but NEVER happened. NO ownership whatsoever! Honestly, we would've been better off ordering online! So disaapointing!!! Will never buy anything from Ashley again!
I was very impressed with this furniture store. I had a very good shopping experience here, and will go there again for other furniture purchases!
Nice furniture and showroom but prices are high.
Today we were at Ashley Furniture and worked with Brittini! I cannot say enough phenomenal things about the service we received today! She took into considerations our style and needs. We ended up finding the perfect furniture for us. Going back in the future to continue shopping with Brittini! Definitely recommending her to all our friends and family!
The minute I walk in I was helped even as I gave the cold shoulder as if I was just looking, Caitlyn continued to walk around the store with me explaining pieces and options. From the moment we met she was super helpful and realistic not just trying to push on anything. She remained patient and diligent. After 2hrs she helped me find the perfect pieces for my living room and dining room. Although she was fairly new she was very informative and knew the aspects of her job. Caitlyn helped me apply for finacing and working around my budget. This was my best experience ever while finding furniture my day was truly made. Hope the rest of the process such as delivery goes just as well. Thank you again Caitlyn
I could not be more disappointed with Ashley's customer service. I was promised delivery on March 12th shortly after purchasing my furniture, I paid a $200 delivery fee. When March 12th came, the delivery driver claimed my street was blocked and couldn't deliver the furniture. Despite repeatedly telling both the driver and the people at Ashley that he was on the wrong street because mine was clearly not blocked, the driver refused to make the delivery and the unhelpful people at Ashley offered nothing other than that they'd call in 1 to 3 days to reschedule. Four days later, Ashley did indeed call and schedule delivery on the 19th, I told them that was good although I'd need to confirm that I had access to the freight elevator that day. The next day they told me the 19th was no longer available and that maybe Tuesday the 22nd would work. I have now been without furniture in my apartment for weeks and I cannot keep taking time off from work on hope that Ashley will actually follow through with one of their delivery promises.
Very friendly staff and they honor veterans.
I have not purchased a mattress in over 25 years. I walked into Ashley In Liverpool, and was immediately greeted by Debbie. I told her how much I disliked my memory foam mattress. and I needed a firm mattress in my old age. I tried out many with her alongside me. She not only led me to the perfect mattress, but it was on clearance! She was so patient and understanding. I two weeks later, I am sleeping much better! Thank you Deb!
Huge variety
I placed an online order and was sent 2. I called Ashley Homestore online and it was recommended to return to local store. I loaded the furniture in my car and the local Liverpool Ashley Homestore REFUSED to accept it. They told me they are not affiliated with the online order sector of Ashley Homestore which is the complete OPPOSITE of what the online sales diversion said. There were SEVERAL sales reps sitting around including the manager. No one offered to help. It seems that if business is slow and sales are down the sales reps should go above and beyond for the customer to provide high quality service. Instead they offered zero help or guidance and turned away a customer. TERRIBLE!!!
Very nice place
Very good. I love this Store, the service is great.
Shalaisha was amazing. She was very knowledgeable and very professional. She is a great young lady and also a good sales woman. She deserves a raise. She is so sweet. I’m very proud of her! Happy with products she helped us with. I had great experiences with ur company. 👍😁😇
Sales people were awesome, no pressure sales experience. Delivery people were great as well. The disconnect comes with their back end shipping people. Scheduled delivery after a 19 week wait (so be it, it's the market these days) for 0830-1130. I call at 1300 and I'm told that my window is now 1300-1600, wouldn't it be beneficial to tell the customer that? Apparently not, it would cost me 100 dollars to reschedule, but they can just change your appointment window because it's "same date." 1800 hours comes and the truck comes after my 15 minute text ahead. As I said, delivery people were awesome; fast, courteous and clean.... the scheduling/shipping department is a joke. Should send them a bill for 100 bucks for rescheduling. Glad I wasted an entire day waiting around when all they had to do was be honest and tell me they were short handed and give me a realistic delivery time.
Lots of nice furniture, the sales lady was excellent, however the time frame right now for delivery is pretty long. Other than that good experience
5.0 star rating 7/25/2021 Let me start by saying I HATE furniture shopping, but the woman who helped us today is a breath of fresh air for the customer. We went in today to browse and our sales lady was outstanding. She did greet us, and left us to do our thing. We did not feel "pressured", "followed" or Uncomfortable in anyway. When we were ready we had a question and she got every answer to what we were looking for and more, all while being helpful and informative instead of pushy. We ended up purchasing the living room set, and were not only provided with excellent service , but a great deal. Our sales lady was Fuada, and if you are remotely interested in anything I would go in and ask directly for her. Of all the things to shop for, furniture is my least favorite. Fuada changed our furniture buying experience and is a prime example of what excellent customer service is. I will go through Ashley again in the future as long as I can work with Fuada. Excellent service!
Good customer service, we have an excellent experience working with Jackie she is an amazing staff. We went there looking for one thing and ended up buying more because of the deals she gave us. 👍👍Jackie.
Lisa at the Liverpool store did such a great job assisting us with new furniture as we just bought a house. I haven’t had this much fun while furniture shopping EVER! She was awesome gave us some pointers on furniture for our new home. We bought a dining room table a kitchen set and family room set. The experience we had with her was absolutely the BEST!!
My Fiancè and I went in looking for a bedroom set. We left with an amazing mattress and bedroom set bundle. Lisa was great! We had a lot of ideas of what we wanted and Lisa helped us narrow down what worked for needs, wants, and budget. She also kept us up to date with the status of our order - due to Covid. Overall a great experience.
I am so pleased by my recent visit and purchase from Ashley Furniture in Liverpool and most importantly with Nicole (Nikki) Clapper who was both professional and outgoing and friendly from the moment I first entered the store. She was helpful without being pushy. I am impressed but the intuitive manner and the professional way this young woman performs. I made a purchase and will return for future purchases. I remarked to the manager that this young woman is an asset. Other sales help were also friendly and helpful. This is a well run store and I will visit again!!! Great job Nikki and other staff!!!
I love the customer care here! They support the military! Very friendly, and willing to work with you! All out the the best home store I've been too!! The two people that helped my fiance and I were Shaun the manager and Nikki our lovely sales consultant. Thank you both.
Quite pricey. Limited selection.
Great salesman but as we spent an hour deciding what table to buy ,finally settled on 1 and was told oh can't get anything for 8 to 12 weeks what a waste of time be up front about it some of us have better things to do , went to Raymore walked out with what we wanted
I went in the store noticed employee/sales person saw me. Didn't think much figured he was just going to let me look before he approached me. I never saw a person i walked around heard chatting as i went to leave store one lady near door setting up some things for st patricks never said a word to me. If there us another ashley i might check it out but i am not going back to this store
I recently bought a house and decided to go to Ashley Furniture to furnish my home. The sales representative fuada was amazing, she didn’t pressure me into buying anything and was really knowledgeable on the products. I was able to get a few things from the clearance section, which ended up being really cheap and fitting nicely in my home. I ordered several things through them to be delivered. Fuada was clear that because of covid things would take a little while (which I figured due to wild fires/wood and fabrics being used for masks) and I really appreciated the honesty. Skip to about 8 weeks I got my furniture and the guys who delivered it were great!!! They didn’t ding up the walls and were very careful, quick, and respectful.
They're pretty expensive and if you're in a hurry for furniture. Forget it. 18-24 weeks for delivery. I don't know about anyone else I don't think about purchasing furniture 5-6 months ahead of time.
I ordered a bedroom set in June, got it in November & took a pic of it in showroom with a king bed ,2 dressers with the mirror & 2 end tables & even a settee & it was on sale / clearance for less then half the price of the one I purchased with a Queen bed without box spring & mattress and I only received the bed frame , & 2 dressers with a mirror for over $4000.00 They said it was discontinued & they broke my dresser when delivered & would not replace it but glued it on another visit. Talk about a rip off! Why is that? I even called the manufactor & didn't get no where with a price reduction or anything. I don't recommend any purchase from anybody. They even had a different company deliver my furniture.
Was very impressed by the professionalism displayed by "Fuada" our sales associate..She made our visit welcoming and relaxed, no hassle or feeling of being pressured..Highly recommend her to our friends who maybe looking for furniture....
Tons of furniture. Huge store. No pressure.
I loved the people. Malik was the best helper. Thank you. Ask for this young man. Tell him Tammy sent me.
Fast friendly service
BEWARE of this store! Don’t be fooled by the attractive showroom and friendly salespeople. I bought a couch here in early September. The sales experience was fine. The salesman told me that due to the pandemic, I may not receive my furniture for 4-6 weeks. Understandable. It took over 4 months to receive the couch. I was patient due to the affects of the pandemic. My issue was with the lack of communication and deceitful salesman. Over the 4 months, I reached out to the salesman 5 times, never to receive a response. It was very clear that once he made his sale (and commission), he had no interest in helping me. I confirmed that he knew full well that customers would not be receiving their furniture for months. I went to the store in person, 3 times to talk to management. Corey was helpful but he was the only responsive employee. I was refunded a small amount of money for the trouble. During my last trip to the store, a fight ensued between a customer and staff, items were damaged and the police were called. Not the staff’s fault but nonetheless another eye opening experience with this company. I should have read Consumer Reports which rates this store last among all reviewed furniture stores. Do yourself a favor and go elsewhere.
Great customer service and good prices. They will match the website prices.
The furniture and store looked great. We saw a few pieces we were interested in. However, the prices are higher than I have ever seen them and after saying multiple times that we were just looking and probably not making a purchase that day, the salesman was there every time we sat down on a couch and tried to pressure us into buying on the spot. Will probably still purchase in the future but left feeling annoyed.
I cannot say enough about your staff. From front to back. Friendly, hard working, generous. Outstanding service. Thought you should know!!
I accompanied my mother to Ashley to help her pick out furniture months ago, and she found a set that she was in love with. Despite the pandemic, the sales rep said that they could have it in by a certain date. Well, the day before the livingroom set was supposed to be delivered, they called my mother and said that the delivery was postponed until further notice. Now, this is understandable due to the pandemic, but they didn't even give 24 hours notice, nor did they offer a new date at that point. My mother had taken the day off of work to be home during the window of delivery. She was notified last week that they would be coming today, and earlier this week she got rid of her old furniture. Well, they showed up today and refused to bring the sofa up the stairs. The delivery men said that they could get the loveseat up, but not the sofa. This doesn't make sense to me, because we got the old set in and out just fine, and the new set is substantially smaller. Also, if the building is 3 flights high, and the sofa and the loveseat are the same width, I don't understand why they would be able to get the loveseat in, but not the sofa. Not only is there plenty of room, but as previously stated, the old set was much larger and was moved in and out by family members easily. It doesn't make sense to me that professionals would have a difficult time moving much smaller furniture in. My mother asked what they could do, and they wanted to refund her and charge her a "no-fit fee"; they were not willing to accommodate her whatsoever, even though they were 6 weeks late for delivery and she had accommodated them. Not to mention, my mother had no livingroom furniture at this time. My sister then suggested that we could pick it up from the home store in Liverpool where she had purchased the set, and bring it to the apartment ourselves. They said that the furniture could not be dropped off at the store in Liverpool, but we could drive out to the distribution center in Camillus. It was then explained that Camillus is a much further drive for us, but again, they refused to make any sort of compromise. Not only is the distribution center further away, but it also as more limited hours of operation, so we have to go out of our way. This situation is absolutely absurd! I was looking at a set from Ashley for my bedroom, but I'm better off paying an arm and leg and going to Dunkin Bright. Who, btw, delivered an entire bedroom set for my mother and did not have issues getting it in the apartment. This is just crazy to me, and the customer services is extremely lacking. If you're willing to spend thousands of dollars at a particular store, I think the least they could do is try to work out a compromise to keep you as a customer. You best bet, I will be telling anyone I know looking for furniture that they're better off at Dunkin Bright or Raymour!
**UPDATE: December 2nd and we STILL don't have the furniture! Rescheduled us AGAIN for another 2 weeks out. I've called Customer Service, they are looking into seeing what they can do for compensation, even though all I want is my furniture. And waiting for ANOTHER call back from the scheduling department. Awful.** The customer service in the delivery scheduling department is atrocious. I was very understanding when we found out it would take longer than expected for our furniture to come in, but today after our fourth contact with them, I'm outraged. We ordered furniture for our master bedroom and our son's room in August. When we ordered, we asked that our son's furniture be delivered first if it came in early because he didn't have his own bed in the new house. When it came in, they called to schedule and asked if we wanted a few pieces of our set delivered as well (it wasn't all in yet). We asked for it not to be delivered at that time and to schedule a delivery for our furniture when it was all in. I called a second time after that to confirm after my husband got an e-mail listing the items that would be delivered that week, which included the pieces for our room. I was assured that it was in the "notes" and that only our son's furniture would be on the truck. Strike 1: They brought our pieces anyway and said it "wasn't in the notes." We sent our pieces back and asked again, for the third time, that it be delivered when everything came in. Fast forward and all of our furniture is in, about a few weeks after our son's delivery. They set up a delivery date a couple of weeks later. Strike 2: The Monday before, my husband called because he never received a call with the delivery time frame. When he called, he was informed that his delivery was "rescheduled because he never called back to confirm the delivery date." My husband had indeed called back the week before, and apparently they never "put it in their notes". So I called. I explained the above to Natalie, who after I asked for a manager informed me she was the manager, and she could do nothing. Too late to put it on the truck and nothing else she could do. So I confirmed with her that the delivery would be scheduled for November 18th, the date she gave me. She said yes and it was "in the notes." My husband called again and someone else, not a manager, immediately gave him a refund on our delivery fee. Strike 3: Now today, 11/16. My husband received another voicemail on Friday saying the delivery would need to be rescheduled and to call back. So I called. Wouldn't you know, we can't get deliveries where we are on Wednesdays, only the first and third Tuesday of the Month. Well, tomorrow IS the THIRD TUESDAY OF THE MONTH. All they can do at this point is reschedule it AGAIN, even though THEIR MANAGER SCHEDULED IT FOR THE WRONG DATE!! How are they trying to fix it this time? A $150 refund or a $200 gift card (ON A $5,000 PURCHASE). I told them I don't want a refund, I want my furniture and I would not need a giftcard because I won't be buying from them again. Dear Ashley's Furniture CEO: You may want to invest in better training for your corporate and management staff, or just replace them altogether. It amazes me that you haven't gone out of business yet with the careless attitude your staff has regarding the frustrations of their customers, which in fact they cannot "understand" but every single one of them has a script to say that, which is a perfectly reasonable assumption as each of the 5 people I have spoken with so far has said the exact same thing to me. I hope our furniture is delivered on December 1st. I do know, however, we will never purchase from Ashley's again. It's a shame. AND you can take the "notes" and shove them somewhere useful, since staff don't know how to use them but keep referring to them anyway.
Spend the extra money and go to Raymour. Only helpful sales person is Derek (only reason it’s getting a 2 star rating). NEVER AGAIN. They lie to you just to get you to buy furniture and not have it delivered the day they said it was going to be. July 28 - Placed an order at the Liverpool location for more than $3,200. Sales associates were Julia and Lisa. Because I was moving to Albany, NY I told them I would schedule my own delivery. They told me again and again that your team delivers to Albany, so I bought the delivery with Ashley. August 1- Call to schedule my delivery. Was told that they are unsure if Ashley delivers to Albany. August 7- After no call back I called to check on the status of my order to see if they could deliver which resulted in a no. August 8- Drove to the Liverpool location to pick up my bed and box spring where Lisa and Julia said to me “well what are you going to do” as if it should be me who figures it out when they are the ones who told me that they would deliver. August 23- I found a new delivery driver and was confirmed September 6th my order would be delivered to Albany,NY. At this time Julia my sales associate stoped responding to me or being any sort of help. I never had Lisa’s number. September 3 - Call the delivery driver to verify the time of delivery only to hear Lisa tell me that my order wasn’t even in yet and still had months of waiting to go. After I had already took a day off of work, organized my parents coming down here to help me move. No communication to me was ever told unless I called and it was only 3 days before. At this time I Got Lisa cellphone number. September 25- After weeks of complaining my furniture arrived (not my dresser) & after getting a new moving company and having to pay them $650 out of my own money because Ashley wouldn’t deliver. My couch was wrong (the sectional is opposite than the way I ordered it) and my bed frame was broke. I called to complain when the person on the phone said “well can’t you just turn your couch against the other wall” mind you no refund or help was given to me then either. I called customer service where I got a $50 deduction (wow!!!) Today November 16- my dresser has arrived at the Liverpool location only days ago. The moving company that Lisa gave me is near impossible to reach out to. And I somehow still paid for shipping for Ashely and my own movers. I got a $400 gift card to your store as if I would ever think to do business there again. This has been the absolute worst experience of my life despite spending more than $3,000 at your store. You failed to hold up to your 8-12 week delivery standard and have done nothing to help me after I was lied to by my sales associates several times.
Very very clean place staff there are wonderful people and everything is in good condition I recommend this store for everyone who is looking for good stuff
The sales experience was fine. However it did not work out due to covid. This is where the service was very poor. Getting a refund was very drawn out. At this point 2 weeks later I am still waiting for my refund. Would not recommend ashley unless you are getting your purchase that day. I have purchased from them before and did not have any problems.
Awful experience at Liverpool store. Most unprofessional corporate business i have seen. I have called 10 times but no call back. I even complaint with their corporate and they said you will get a call back and no call back. Ordered furniture in July and i selected furniture which i could get in August at the most for my house warming. Its October. Didn’t even get a single piece. Called scheduling department and Lady was very nice and said will call you back in an hour and never called back. I understand the pandemic thing but I specifically told that i want furniture before my house warming. Delivery date was given in August. Its ok if it moves to Few days later but now they say November. Is this way of doing business? I called the store again and ask for the Manager i worked with and he picked up, put me on hold and i was on hold for one hour before i drove to the store. The Store manager was apologetic and I thought this would be it. But when i tried calling him he never responded. Left messages for him three times with three weeks gap but he never called back. Is this what is called #1 furniture store. Not even a single person in any department is helpful. Corporate, scheduling or store. Store never picks up, Scheduling said will call back and never did and Corporate has done nothing after the complain. Will never go back there.
Literally never shop here. We were given a "deal" but were simply up charged for what we bought. It took over 3 months to receive what we had ordered and both out dresser and bed frame came in with cracks and scratches on them.
My wife and I purchased a bedroom set , a dinning room set , and will be going back shortly for a living room set too . I had previously had a bad experience here , but thanks to Julia I have given them a second chance . Julia rocks !
I love that store they have good quality of furniture ,and great staff
Definitely recommend working with Derik. Great & easy experience on more than one occasion!
I would give Derek 10 stars if I could. He was so incredibly helpful and went above and beyond for us. It was a holiday and he was juggling so many things but he waited on us with the patience of a saint! Go ask for Derek if you want excellent customer service and great prices.
Walked into the store to buy a couch, and Derik found me walking around and was a great help. I knew what couch I wanted before I got there and he found it quickly, gave me a great price, and I was on my way in less than 20 minutes. Definitely recommend shopping here, even if you’re on a budget, and look for Derik!
As soon as Derik saw us he came up and asked how he could help. Took us straight to the exact furniture we wanted and gave us a great price. Great customer service and super helpful we were in and out really fast. Definitely will be coming back again!
Thank you Derik for an awesome shopping experience! Was great to be able to look around without feeling pressured to buy! We are looking forward to our couches!!
I only buy my furniture from Ashley's. The quality is always good and the warranty is always honored. I've never had any trouble. Staff is always pleasant and never follows me around being pushy.
Derik helped us out today, he was super cool, very helpful & made our visit very quick!
Derik Sharkey very pleasantly greeted us at the door and brought us right over to the mattresses. I told him that I have back issues and he brought us to the perfect one. Derik was able to get the pricing in the range I wanted. I am so excited for my new bed!! Derik was great to work with and I will be keeping his information for future purchases. 5 Star Experience!
Derik was great! Gave us great deals and was very helpful!
Went in looking for a glider rocker for our new baby nursery...found one we liked and was comfortable. Lisa was very attentive and easily answered any questions we had. Great shopping experience!
They exceeded my expectations...Kaleigh was amazing...so helpful!
Derik was very helpful and friendly! Will definitely be back.
Derrik was a help once again! He has helped us with numerous purchases. Thank you! 😊
Service is good, furniture is meh
We purchased a mattress from Mohamed Jeylani in the Liverpool store. We were told that that mattress was part of the comfort guarantee. After receiving the mattress, we decided to exchange it, and were promptly told that our mattress was not part of the comfort guarantee. Mohamed admitted telling us about the comfort guarantee, and management would not stand behind the exchange. Management makes themselves invisible and won’t talk to us, provide an e-mail address or contact for a regional manager, of help in any way. Do not u set any circumstances purchase anything from Ashley Furniture. They do not stand behind their products or their own return policy that listed on the internet. Awful company.
I worked with salesman, Mohammed Jeylani. He was awesome! Very informative. It was very “relaxing” shopping around the store. Mo didn’t put any pressure on and made it a very comfortable shopping experience.
My experience: 2/29- I purchased a dining table set, charged 3/2 for a dining set. 3/14- I purchased bar stools and a bed room set for our son, charged 3/16. I paid IN FULL, day of purchase WITH GUARANTEED DELIVERY, for 4/10 & 24. 3/23- I received a TEXT, saying they were shutting down until further notice. I tried calling to see when I could get my furniture. No answer. When I saw advertisements for AHS come across Facebook, offering discounts and free shipping across the US. I commented multiple times on the post, they told me to message them. 4/10- I sent a fb message, wanting info on options for getting my furniture. They pretty much stated it wasn’t their fault that NY shut down. I responded if I wasn’t allowed to cancel on them without 12% being kept it’s wrong they did without compensation to me. I GOT NO RESPONSE. I messaged them 3 days later, and they asked for my info again! I sent them the previous conversation, and got NO RESPONSE, I sent another message, NO RESPONSE. I continued to try calling. 5/08- I got a call asking me to set up a delivery date, phones were down but this time I got an email address. I scheduled the furniture to be delivered for 5/ 22. 5/19- they called saying I was not getting all my furniture. I tried to call back, no answer, emailed them, and was told they could get part of my order to me on the 22nd, but the rest would not be ready until the 12th but they couldn’t schedule two deliveries at once. I tried again and the person said that was false and set the delivery up for the 12th. 5/22- I was told it’d be delivered between 1-4. They showed up after 4, AHS sent the drivers back to a person’s house. (I was told if you aren’t home you get charged a fee and will NOT get furniture) They then had to take the table back because the legs didn’t fit. 6/11- I call to check what time the delivery would be on the 12th. There’s NO RECORD of me getting a delivery that day and my delivery is scheduled for the 26th and if I hadn’t been notified of the date change she apologized. After expressing my grievances & that I WOULD NOT be using them to furnish my basement, she offered me a $150 gift card to their store or $75 off for my “inconvenience” ($81 back with tax) but GUARANTEED ALL my furniture would be delivered the 26th. 6/20- Text message comes through, sent 24 minutes before closing, to call them about my delivery. Closed until Monday by the time I saw it. 6/22- I called and asked for a manager because my son's bedroom set wouldn’t be delivered until 8/14. Hours later a manager called me and explained that the manufacturer didn’t have the material to make the bed set but my bar stools would be delivered with my dining table. I wasn’t going to cancel unless things went wrong on the 26th. 6/ 26- Delivery shows up with ONLY the table. Driver called the manager, there was “no record” of bar stools being delivered for this day. THEN, the one leg to the table couldn’t be tightened because either the bolts were too long, or the hole wasn’t drilled deep enough. They allowed me to keep the table, and would send hardware in 1-3 weeks. I then called from my phone to cancel the 2nd order because I was over it at this point. Refund promised in 7-10 business days. See pictures to see bottom of table, yes those are stripped bolts, missing a bolt and staples sticking out. 7/10- STILL NO REFUND, this marked the end of “10 business days” when I inquired about my refund. I called every day for the next few days to ask what the status was. 7/17- 3 weeks after canceling, my refund appeared in my account, except it was $81 short. I’m assuming they took my “inconvenience” refund off this, although that wasn’t the agreement. 4 months of issues to have a wobbly table. So if you want to spend thousands of dollars on mediocre furniture, have the WORST customer service AND wait MONTHS for furniture, order from this place. Guaranteed to get the most disappointing, horrendous service of your life. DO NOT WASTE YOUR TIME OR MONEY!!
Really contemplated sharing my experience and after awhile I decided to. I was completely disappointed with the service I received. Especially because during my visit I told the sales associate I was just returning from deployment and needed this item ASAP, I also mentioned my terrible experience at another furniture store and he assured me I was in the right place and I will have a better experience. I pulled up what I wanted online and gave him the item number, after receiving my receipt I pointed out the storage section I wanted on the bed was not on the receipt, I was told not to worry as it would be corrected. After calling to get a delivery date I checked and the correction was not made, I was told to call the store which I called several times and text the associate who gave me their personal number if there were any issues, that was a waste of time. I kept asking about the correction to the point where I felt I was begging for the item I purchased. I ended up having to visit the store on my lunch break to get this fixed, the associate was not present but I was helped by a manager who was able to make the correction. I had to call for another delivery date, which of course was moved to a later date after I had already been waiting. I was upset as this could have been avoided and I had already made plans around the first delivery date. I made another plan based on the 2nd delivery date, still that date was not honored and once again put a damper in my plans, all I wanted was to get my delivery so I could go visit my family since I haven’t seen them since being been back from deployment. I got a call saying they needed to provide me with a new date. Luckily I asked a coworker if they were available to come by that day to receive the delivery for me, they moved their plans around thankfully and I went to see my family. Once again while I was with my family someone called about not being able to deliver on that date either, I just got frustrated and cancelled the order, I was very disappointed in the service I received at this location. I took my business elsewhere, where it was appreciated and I was treated as a customer and not someone begging. I hope no one else goes through the issues I had with this store. You cannot treat people this way.
Julia and Mohammed were amazing! Very friendly and helpful. The rest of the staff was nice as well. I’d definitely recommend coming here.
You must go!!!!!!....above and beyond what I expected!! Great service, great people, and great deals! Ask for Lisa!!!!...she’s absolutely amazing!
We recently shopped at the Ashley Store in Liverpool, NY. We were extremely pleased with the entire experience. The store has a large variety of home decor to choose from at some really great prices. When we entered the store, we were greeted by sales associate Lisa Stephens and manager Shaun Pratt. They were both professional, courteous, and friendly. They assisted my husband and I with our selections and even stayed late to answer all of our questions. They really made the experience fun and by the time we were done we felt like we had made new friends. We would highly recommend seeing Shaun or Lisa at Ashley in Liverpool to anyone in the market for new home decor.
Derik Sharkey was super helpful and had a great experience
My wife and I had a discussion about what updates we wanted to do with our house. I wanted a new motorcycle and she wanted a new living room set (2nd one in 3 years). After several “talks” we came to an agreement. So we visited the Ashley HomeStore on rt. 57 July 5th. We worked with Malik for the better part of an hour and he did so well with our sale. He demonstrated the 3 P’s of salesmanship extremely well. He was patient, personable and professional. He allowed us to make a decision at our pace but was providing all the information as we needed it. Malik took us to the counter himself and completed the paperwork. I’m sure we will be back again.
Had a great experience at this store with Malik as our salesmen. He greeted us at the door and even measured every couch we were looking at to make sure it would fit in our living room before getting our hopes up. We got a great deal on a great living room set. Malik was patience with us as and walked through the entire store until we found our living room set. We had planned to only stop in Ashley and just look, we had plans to go to Raymor and Flanigan, but our great experience kept us from needing to go elsewhere!
Derick was awesome to work with! Got us exactly what we wanted quick and simple. Definetly will be back for our new livingroom set!
Lisa was very helpful and nice. I wish there were more 🌟 to rate her.
Derik did a great job!0
We have been to this store many times since last July. We have always dealt with Stephone. He met us at the door the first time we went there, and has been our salesman ever since. He is very smart and knowledgeable about what we need. He has the patience to work with us(we can be difficult), he knows where to point us in the store if looking for something in particular. I would highly recommend going to this store and using Stephone as your sales person.
Derik was amazing. Great customer service person, very knowledgeable and personable and helpful that went above and beyond what is expected.
Derik Sharkey best couch salesman NA, no contest.
Derick was the best sales man we have had shopping for furniture for our first house. It was a great time.
UPDATE: After ONE Year I am very disappointed. I also purchased the "protection plan" and they won't help me. The recliner does not work either. DO NOT PURCHASE THE PROTECTION PLAN IT'S A HUGE SCAM! The door on the Island came apart also this is after light use for ONE year. I went to Ashley Despite the couple bad reviews you can tell is either a twisted x employee or x girlfriend. Let me tell you I am happy I did. I already had furniture on hold at Raymour and flanigan but i was not 100% happy about it so i wanted to look around to be sure. The sales lady Lory M. Was super nice she made us feel comfortable answered all my questions and helped us find the perfect furniture. The manager gave us one heck of a deal we could not pass up. I ended up purchasing a living room set and a kitchen Island. I am currently waiting for delivery and will update my review once i get my items in. Thanks Lory. :) Update: it did take 22 days for the furniture to arrive the delivery people were really nice and set everything up. I love my new furniture thanks :)
Went back for another chance whole different experience was left to browse and didnt feel rushed or pushed into anything
Derik was great to work with. This is my 3rd time having him help me find just the right item for my home! I will be back again I am sure!
Derik was very helpful and knowledgeable. He gave us ample time to pick the perfect pieces of furniture for our home. He was patient and worked with us over two days to make sure things fit in the respective rooms. His service was fantastic overall. Recommend highly!
Derik was amazing every associate needs his drive
Mo was extremely helpful. Very personable and friendly. He listened to our concerns and directed us to a great bargain!
Great experience with Mohamed!!
Derik was awesome and very helpful!! We definitely give him and the store business again!!
Derik was awesome! Gave us a great deal!! Thank you!
Financing is never an easy process but Ashley furniture made is simple. Great lay out, and knowledge of service from the staff. Thank you fuada and the Ashley team.
Fuada helped me find the perfect couch for my home.. she took her time explaining to me all the details. She provided me with excellent customer service and was very polite. I have told all my co workers to shop here and ONLY ask for Fuada. I will be back to buy all my furniture from Ashley furniture as long as fuada works there.
Fuada was so helpful and made the experience that much easier! She provide great customer service, helped with financing, and helped us choose the right sectional for us. We will be sure to continue shopping here as long as she works here.
Andrew was awesome helping me pick out a sectional. I am not the easiest person to assist with these things and he was great! Thanks alot!
Andrew was the best salesman ever he deserves the best catered breakfast ever
Our sales guy Andrew was amazing!
I had the most pleasant experience at this store. My sales woman, Fuada, made the experience that much more pleasurable. She helped me figure out which bed was the best fit for me. She was very engaged And actually listened to my needs and wants and took it from there. She had one of the best adequate sales I have seen in a very long time and I’ve been shopping for furniture for many years now.
I love this store!! Second time shopping here with Fuada Alic & she was amazing, made sure I walked out a very happy customer.
I ordered a couch and was told it would be 4 weeks for delivery. Then after 3 weeks they delayed it another 2 weeks. Two days before the couch was supposed to be delivered the second time I got a call pushing the delivery date back a month!!! That's a total of 10 weeks to get a couch!! I would not recommend getting furniture from here unless you are okay with waiting an undetermined amount of time!! And they did not offer any type of consolation and terrible customer service!!
Absolutely wonderful experience at Ashley home store. I purchased my dream bedroom set from Derik and I am so happy. Truly a wonderful gentleman and I recommend contacting him for your next purchase. I know I will. Thank you ..
Derik was great
Derik was courteous and knowledgeable. Help us find furniture quickly.
Shaun was very nice and helped my daughter and I find a couch on clearance. No pressure to buy a brand new expensive one. Thanks!
Fuada was great! Lots of fun! She made a stressful process easy!
Derick was great at the Liverpool NY store. He allowed us to take our time while looking at everything while still be available to answer our questions quickly. My mom and I both made a purchase and will definitely be back again. Thanks for your help Derik!
I was fortunate to have a sales associate named Fuada assist me. She spent almost an hour with me, as I needed to take time making a choice between 2 different living room sets. She gave me the helpful information about microfiber versus leather versus standard fabric, as I have 4 grandkids. First & foremost though, she wanted me to be absolutely happy about my final choice. I really enjoyed her assistance, and her very pleasing personality. And she worked out a price that was at/slightly under what I had expected. Can’t wait to get my new, very handsome Ashley living room furniture!
Andrew brown was absolutely amazing he spent 2.5 hours with me and my family figuring out the best piece of furniture for us. Thank you!
Fuada and Stephano were friendly and down to earth. I highly recommend them!
Shaun was fantastic! He got us not just the mattress we wanted, but the mattress we needed.
I walked in to Ashley furniture in liverpool ny and a sales associate shawn pratt took care of my family and the service was 100% on us explain everything about the product and warranty very nice and did a great job I will recommend him to anyone
I don't like shopping for furnature, but Shaun made it easy. He has a great sence of humor, super helpful, honest and knowledgeable. I would recommend shopping at Ashley furniture and ask for Shaun Pratt.
Shawn Pratt in Liverpool was amazing, He helped with a new bed set, he answered all questions and gave great recommendations.
We walked in to a bright smile from Mo. He showed us many options, with care of our options. Mo did a great job making sure we were pleased with our selection. Happy we walked in!
Derik was super easy to work with and got us a great deal on recliners! Definitely recommend!
Our sales associate at Ashley HomeStore in Liverpool, Derik, was wonderful: professional, efficient, and knowledgeable. Thank you for a great experience.
This store is amazing. The sales people are so good to the customers. This is our second time buying from here, this time we had Sierra helping us, she is very knowledgable and friendly, she made everything so easy for us. Would highly recommend this store
Fantastic experience. Derek was incredibly helpful and gave us every deal he could. Always enjoy shopping here.
This place sucks they just robbed me for 4000.00 on a bed
Sharkey was GREAT! We went to raymore & flanigan before we went to ashleys and was not pleased with quality or price, ended up with with an amazing deal at ashley , not only does he know the numbers but he gave a great example of how ashley was the better product, highly recommend this ashley furniture and this salesman in particular... we will be back!!!
Work for fee??
I really dislike being followed like a pack of wolves tracking their prey and that's what the sales people do...the showroom is really nice as is the selection. Prices are a bit high.
Great variety of product Nice showroom.. Friendly staff.. No pushy salesperson
How does it take 2mths and 2 cancelled deliveries to get a couch. All blame the mfr, but this is unacceptable. They need to get it together because I'm not happy at all and will tell everyone about this terrible, horrible situation they put me in
Service wasn't great, prices were okay, and quality was poor.
Shaun Pratt helped my wife and I with finding our furniture. He was very personable and made sure we were comfortable with the furniture that we wanted to buy, he also showed us a variety of options regarding our interests and he patiently answered all of our questions. Shaun even helped us map out where our furniture might be placed in our living room. Overall he did a phenomenal job, he was very helpful and we plan on contacting him for additional information when we are in need of more furniture.
Mohamed is the best sales guy and honest. If you want to go to someone great and honest and cool he is your guy. Will always buy from him from now on.
Update to a prior 5 star review. Ashley Home Store logistics are garbage. Promised 4 weeks for delivery and we're now on the second rescheduled delivery due to "manufacturer delays". Should have been here 12/21/2019 and now we're looking at February 2020 delivery.
High prices , bait and switch sales staff
Nice people....average quality furniture
Derek was amazing! Very helpful
Derik was great to work with. We enjoyed our experience!
Had the greatest experience with Mo today! He was helpful, genuine, knowledgeable and super friendly. Came in looking for a specific chair to go with my current couch and he was more than willing to help me out. Ashley furniture is lucky to have him as an employee!
Very bad experience with Ashley, I bought sofa a month ago and Ashley were supposed to deliver it in four weeks to my home, now after 3 weeks waiting they called me that I have to wait for another 20 days.
Our sales representative was amazing if I could send her a personal review I would. Fouda helped with everything, discounted everything, and also helped us move furniture to the truck
Delivery estimates are embarrassing. Ordered Halloween Day, was promised to get it before Thanksgiving then was told December 19th and now on December 13th am told it might be delivered December 30th but even that is uncertain. 2-4 week delivery has turned into 2-4 month delivery.
Derik was very helpful in getting us our furniture for the Holiday. He allowed us time to shop without any pressure. I would highly recommend working with Derik and visiting the store.
Nice store and great customer service e
SAVE YOURSELF. STAY AWAY FROM ASHELY. Because it's not possible to give negative stars I have to leave it blank. This has by far been the worst customer service I have EVER experienced. I have moved and bought furniture 16 times over the years and thought I should give Ashley. BIG MISTAKE! We spend almost $10,000 on furnishing an apartment. On purchase we were told it would be 2-4 weeks without sales rep, SCOTTY, telling us no more than 4 weeks. They tell you to buy the furniture and once you have the bill number you have to call the next 2-3 business days to schedule delivery. We call and they tell us 6 WEEKS! We had no choice but to agree. 3 days before delivery date they are too call and advise us of the 3 hour window for scheduled delivery date. However, they had the audacity to tell us during this call that it is now delayed another 4 WEEKS!!! Not even the mattress is available, they don't even make that at the store...when I called I heard excuses after EXCUSES. Every time I heard the insincere "I'm sorry" I asked what they would do about it. They said they are doing everything they can, which is handing me half a couch and bed even a week later when our delivery was set for 2 days AWAY! ABSOLTELY THE WORSE PLACE TO EVER BUY FURNITURE FROM. I DON'T WRITE REVIEWS OFTEN! BUT PLEASE SAVE YOUSELF. SUPER UNRELIABLE, SASSY, DISHONEST, MONEY HUSTLING, DECIEVING, INSINCERE, RUDE, DUMB LIARS!!!
The staff was very friendly and helpful
****BUYER BEWARE****AVOID **** We purchased furniture for our new home. Ashley representatives said they cannot give a date until the purchase is completed (read as - take your money). They say it takes a couple weeks and we will receive a call with a delivery date. We received a call saying the furniture will arrive in almost two months. We asked for a refund. They do not give refunds until the furniture is delivered. Terrible way to do business. We went to Raymour and Flanagan down the street and received excellent customer service with a delivery date of 48 hours. As I’m writing this review someone chimed in and said their mother had to wait 12 weeks. The reason has nothing to do with manufacturing as Ashley using the profit from your furniture to essentially have the resources to make the subsequent customer’s furniture. Twisted and harmful way to financially operate. **Update** ordered our furniture in November. Supposed to arrive in December. Now it’s been rescheduled to January as of today. Avoid Avoid Avoid Avoid.
We were very impressed with "Mo's" greeting when we walked in the door. His experience, attitude and knowledge of the product and the competitors were appreciated. He did not pressure us and knows the inventory like the back of his hand not wasting our time with the limited space we were trying to fill. A few days later we were getting ready for our furniture delivery and had a question about how to take apart our current love seat to remove from the room. While Mo was with a customer and I needed an answer soon. Scotty who answered our call was able to walk us through taking apart the couch. I would highly recommend both Mo and Scotty for their willingness to help and their knowledge of your products. Thank you and we look forward to our delivery tomorrow. Pam & Rick
Derik Sharkey. Good experience. Thank you.
Derik Sharkey was friendly and super helpful. Helped us find a great new couch and a great price!
From the moment we walked in the door until the final purchase he made our shopping experience a pleasurable one! I truly would highly recommend using Derik Sharkey as a salesperson and we plan on coming back soon to continue shopping here with him as our salesperson. Thank you
Nice workers
Had a great experience. Fauda took great care of us and Shaun was very helpful as well! Would definitely recommend asking for her!
Had a great experience. Worked with Derik who wasn’t pushy by any means. He was knowledgeable and flexible . Made a otherwise unbearable situation relaxed and enjoyable.
They are not pushy
Great trip walked out buying a new bed. Shaun was great!
The help sucks and so does the store
Great experience. Didn’t intend to purchase same day, but found what I was looking for and Shaun helped work about the numbers to close the purchase same day. Highly recommend.
We just purchased a new bedroom set and a new mattress. We had a great sales experience with MOHAMED JEYLANI. We had already picked out the furnitue we wanted, but his assistance on choosing a correct matress was invaluable. Great young man with lots of knowledge made it a very pleasant experience without all of the pressure you feel when entering other furniture stores. He is a great asset to your company. We look forward to getting our new bedroom. Thank you Mohamed and Thank you Ashley Furniture!
Big thanks to Derek and everybody at Ashley Furniture in Liverpool absolutely love the deal absolutely love the furniture!!!!
we just did whole home furniture shopping at the Liverpool store on Oswego Rd ... over a number of days, we worked with Derik and Fuada whose patience, knowledge of their products, sense of humor, and wonderful client service made choosing the furnishings for our new home an enjoyable and fun experience ... thank you Derik and Fuada! ... your whole team is awesome!!
I dealt with Stephone...he was fantastic! He listened to what I was looking for, helped me find several options based on my style desires and most importantly, NEVER pressured me to buy anything! When I walked in the door, I wasn't bombarded by sales folks. I was greeted, introduced to the person at the desk and given the opportunity to walk around and browse on my own without a tailgater. I felt comfortable, and had fun shopping for furniture. This experience led me to spend a lot of money...not because I had to, because I wanted to. Thanks for a great experience!!
Derik Sharkey was great!! Highly recommend!
Derik sharkey and John Carr are amazing associates! They are a real asset to the Ashely furniture store! I would highly recommend asking for one of them when you go in. Through all the chaos at the VIP sale, they made sure we were helped, satisfied, and walking out happy! They always had good attitudes and smiles on their faces! Thank you for your help and thank you Ashley’s for hiring such amazing sales associates! Wonderful experience and I will always shop at the Liverpool store!
I definitely will not recommend them to anyone. I went into the clay store and the gentleman overcharged my account in extra $700 on accident which froze my account for an entire week. It took a whole month before they can even deliver my two bunk beds. They were two hours behind schedule when they delivered it. Not to mention they claim that clumps all of the bed frames now they're scratched and dented. They stayed at my house for 3 hours and I heard nothing but banging upstairs with them so-called assembling the bunk beds. They didn't even know how to put it together they had to have a third man come and help. I don't even want to talk about the missing screws and extra pieces laying around my kids room when I finally went upstairs. Very disappointed and dissatisfied will be contacting the higher-ups in the morning.
Today was my first time buying furniture. I spent the day stopping at local furniture stores until I landed at Ashley HomeStore on route 57. I worked with Shaun who was extremely helpful. He spent the time hearing us out as to what we wanted and worked with us, showing the many options / varieties of furniture the store has to offer. I highly recommend Shaun if you're in need of ideas or help. He is knowledgeable, friendly, and does not push you in any one direction. Thanks for your patience and help, Shaun!
Derik helped us find out dining room table in no time! Great service, will come again.
My first visit to your store and it was very pleasant, your salesman Derik was very helpful and i never felt pressured into anything which was very nice!
One of the best experiences I’ve had when furniture shopping. Derik was SO helpful in finding just what I needed. Thank you Derik!!!
Had an awesome experience here thanks to Derik!
Derik was fantastic! I would recommend him any day of the week!
I had an amazing experience with such a hard decision to make about what i wanted for my home. Derik was so friendly and easy to talk to about what i was looking for. Would recommend everyone to Ashley and request his assistance!
Derik Sharkey was a very knowledgeable and friendly salesman. He did a wonderful job helping us find exactly what we wanted!
Derik is so helpful! Worked with us on pricing and gave us space while we browsed. Overall killin it
Sales manager Derik in Liverpool was amazing! He helped me get a new bed set - he answered all my questions and gave great recommendations. He deserves a promotion!
Liverpool location was great! Derik was awesome and friendly! Thanks!
I am revising my previous review to reflect my updated experience with Ashley Furniture. The salesperson I worked with was great. Unfortunately, I ended up paying way more than I expected due to their shady, scammy financing. I didn't have to finance the furniture but thought why not since I had had only positive experiences with 0% financing with Raymour and Flanigan and Rooms to Go in the past. I won't go into the details but their financing is SHADY. Just appalling. I will not do business with them again, not will I refer people to them.
Derik was awesome, smooth sale and couldn't be happier! Thanks for everything! We recommend the Liverpool location for sure!
Derik was awesome! Helped us pick out our bedset, mattress and dresser in one stop! Highly suggest this location if you’re looking to get high quality furniture!
Derik was such a pleasure to work with, and in such a timely fashion! In and out. No bartering over prices either.
Derik Sharkey, Sales Manager at the Liverpool NY store, exceeded our expectations because of his professionalism, expert knowledge of Ashley products, and by always making us feel as though we were valuable customers. We purchased three rooms of furniture and greatly appreciated his guidance is working with us based upon our needs and price range. He is truly a valuable asset to the Ashley Sales Team!
Beautiful furniture and beautiful sales people honesty and integrity !!! If you need new furniture this is the place to shop !!! Ask for Scotty !!!
Above and beyond customer service from Liverpool store Sales Manager Mickenzie. If, like us, you need someone with patience, professionalism and product knowledge then he's definitely your go-to. Very appreciative of all his detailed attention and follow-through in regard to our sale!
My family just bought a new home and we needed new furniture for most of our house. Derik was FANTASTIC in helping us! He was not pushy at all. He was extremely patient and offered incentives wherever possible to help bring our price to one we were comfortable with. We would absolutely work with Derik again! Lots of laughs during what could have been a tedious process. Highly recommend!
Horrible experience!!! Had to go in store three times to get it ordered. Then delivery address was wrong! Then delivery people called me name! Called the store they said they would call me back on 3 separate occasions and nothing!!!
Scott and his staff are hands down amazing ! Fuada and Scott restores my faith in customer service skills.
The manager Scott, Fuada, and Jessica are amazing. They made a stressful ordeal seamless. I was treated kindly, and my needs were more than meant. If you are looking for an easy furniture transaction - and want to be treated kindly this is the place to go.
This was one of the best shopping experiences I have had in awhile. Derick was attentive but not overbearing. He was knowledgeable and kind, I can’t recommend this location enough!! Thank you so much!
Derick took great care of us, we will definitely be returning here to purchase our living room set.
Derik was fantastic and extremely helpful and accommodating while assisting us throughout the decision process. Purchased several pieces of furniture. This was our second time making a large purchase with Ashley and this was an even better than our first experience. Thank you.
Derik from the Liverpool Ashley Home-store was great!
Derrick cool person very helpful every time I come in the store.Only come in the store and purchase items through him.
We will not go anywhere else ever again for furniture we were greeted right away when we walked in by Derik We told him exactly what we were looking for and he took us right over to a few pieces he was very nice and we actually ended up getting something less money that is so much nicer that was a clearance item that we didn’t even see he took very good care of us and we will be returning in the future thank you very much Derik
Great service Ashley was super salesman
Ashley at Ashley's was Excellent!
Joseph Scott is always a pleasure highly recommend doing business with him
On 9/28/2019 I visited Ashley HomeStore for the first time to look at mattresses. The sales people were pleasant and greeted me at the door, but allowed me to browse without anyone hovering. When I was ready to ask questions, I worked with Shaun Pratt, who was amazing. He took the time to find out what I was looking for in a mattress, showing me all the mattresses that met what I was looking for and, despite me being indecisive and trying out each mattress multiple times, still kept his patience and no pressure. I ended up buying the newest mattress that just came out to the store- the Beautyrest Black Hybrid (Ultra Plush, I wanted something really soft!), and I can't wait until it is delivered! They even said they will remove the old mattress for me! I highly recommend Ashley, and especially Shaun Pratt, if you want a new mattress (and I will be going back soon).
If you go to this location, look for "scotty" great person and not your typical pushy salesperson, willing to help you find exactly what you need in a relaxed atmosphere!
I had a wonderful time here with my sales associate Scotty. He was helpful and knowledgeable. I was able to get exactly what i was looking for at a reasonable price . i will be back in the future to purchase more things from this awesome store and wonderful associate
Great professional service! My salesman John was AWESOME!! Very informative, pleasant and most importantly not pushy.. I also met the manager Scottie who was friendly and informative also. I will definitely return. Thanks guys!
We had a great experience at the Liverpool location, Mo was amazing, very patient especially with our 2 little kids! We will be back!
Great experience buying our new living room set! Great selection and price and we really liked our sales associate Stephone. He has a great attitude and loves what he does. We typically dread shopping for furniture but Stephone made the whole process fun. Keep up the good work. Will be back for more pieces in the future.
Derik was great!
Derik was very helpful and we are extremely satisfied with our purchases! We will return for future needs.
The Ashley store on Rt 57 in Liverpool is amazing! The selection and the customer service was outstanding! My expierence was beyond excellent and my sales rep Stephone was the best! I highly recommend going and doing business with him.
Fuada and Mohamed was very friendly and helpful! They went above and beyond to help me. I finally got my dining room set!
Derik was AWESOME!!! He was helpful and knowledgeable about the furniture! Can’t wait to buy my next piece!
Derik was beyond helpful! He was so kind and professional. He helped us find exactly what we needed. We enjoyed working with Derik and will happily come back to the Liverpool location!
We purchased a sectional from Stephone who was so great from the minute we walked into the store. He was helpful and NOT pushy or overbearing with us in the least. Ashley has an amazing warranty which we did purchase and being that our sectional is very light in color, it will likely come into use withing the 5 years covered. The furniture we chose is so similar to more pricey brands, I was amazed. Can't wait to see it in our new home!
Derek is always phenomenal every time we come to this location! We have bought dining room furniture, bedroom furniture and living room furniture all from him over the past two years. I would highly recommend him for any and all purchases. I would give more than 5 stars if I could! :)
Nice selection , friendly staff. Went back to buy a desk chair ended up finding a fantastic couch. Joseph Scott helped me initially very nice ,professional helpful & when went back with husband to have him look at it Stephone Clemons helped us out. We were thinking of not getting it but Stephone was able to help us to get it with delivery . Awesome salesmanship without being pushy or overbearing. Told us Joseph would also get some credit for the sale , we liked that integrity. This was Sept 5 2019. This store has nice furniture without it being the same as every other store as well as a little of the same. Will be a repeat customer. Joseph thank you for not pressuring & letting me hold a day until my husband could look at it. When we had doubts thank you Stephone for showing us how to solve what was concerning us and closing the sale. You guys rock!!!
Derik Sharkey is a great salesman! Very patient and kind. He helped my mom & I find some really great deals!
Derek gave us a great deal!! Love it!!
Derik was great! He helped us with our dining set. We fed them chicken wing dip and everyone was happy. What a great experience! Thank you Derik and crew!
Derik at the Liverpool store was wonderful to work with. He was knowledgeable with all products and extremely patient while we decided what furniture we wanted to purchase. Highly recommend !
Mohamed was amazing! He helped us through everything and was very patient with all of our decision making. Ask for Mohamed next time you visit ashley homestore in liverpool, ny
First time shopper. What a great experience! And super friendly consultants! Derik was incredibly helpful.
Visited the Liverpool location after literally MONTHS of searching for furniture for our new home. Sales rep Derik Sharkey on both occasions assisted us with a very good knowledge base, ability to think outside the box to help us create our vision and with utter professionalism and patience. We can’t thank him enough for his patience and assistance in what could sometimes seem like a never ending journey( if you ask my husband) ! Can’t wait to get our new furniture. If you’re in the need for an awesome rep ask for him at the door, you won’t be sorry!
We went in to finalize what pieces of furniture we wanted and the salesman Derek was awesome. It was a busy day being the weekend before Labor Day and Derek still made us feel we werent neglected. Our dog Bella also was able to come in which made the experience less stressful.
Derrick was very helpful and polite from walking in. Help us locate what we wanted and worked out a great price.
Derick was awesome!!! Gave us a great deal!!
Derek helped us out today and was patient with us and trying to pick the right furniture out. We brought our dog for the ride and they were nice enough to grab water and let us bring her in. When my dog is welcomed into a place that makes me happy, since she goes with us any place we can take her. Was very happy with the service and had a fun time picking furniture out.
Today was a wonderful shopping experience. Sales manager Derik, provided excellent customer service. I came in looking for a power recliner. But actually found a power operating couch that also reclines. Two great options for an affordable price. My family member previously made a purchase, and had a great experience. Thank you so much.
Came into Ashley just to look and was greeted by derik sharkey. He was extremely pleasant and so easy to work with. He gave me a great deal and helped me find everything I was looking for. I walked out with a complete bed set and a smile on my face from the customer service I received from derik . If you ever want to make a purchase from Ashley GO SEE DERIK HE WAS AMAZING . The best experience I've had !!!!
We had only intended to look at a few things at Ashley, with no intention of buying anything. The Sales Associate, Stephone, was so helpful, and gave us such a good deal that we couldn't pass up purchasing what we were looking for. Beautiful selection, excellent customer service, reasonably priced and well made furniture! Our experience was so great that we've been back twice already for some random pieces, and will continue to shop here in the future for home furnishing needs.
Incredibly disappointed. We ordered a couch over 2 weeks ago and the delivery date was 8/17. We call and they tell us it won’t be there until September 9th because THEY forgot to ship it. I ask for a refund and they tell me they can offer me $50 dollars off of my $1200 purchase which is just a slap in the face at this point. We also kept being told to call different people and after being told to call our sales guy, Mckenzie was supposed to call us back in a few minutes and never did.
I'd highly recommend Ashley in liverpool! Wasnt like any furniture experience I've had before. Derik Sharkey was phenomenal!!! Amazingly personable(we even brought our 3&4 yr old, and he was great at engaging them When he didnt even have to). He wasnt pushy at all about a sale! My biggest pet peeve is going shopping and the consultant going straight to the highest priced most gaudy item in the store. Derik on the other had showed us some great pieces of furniture reasonably priced straight away. Def check out Ashley in liverpool. Best experience I've had in a furniture store in a while.
I am truly amazed with this store & it’s vast selection of modern & classic pieces. My fiancé & I just bought a house & have went to 9 different furniture stores until finally driving out to Ashley’s in Liverpool. We literally furnished our entire home with just 2 trips. Although this store has an amazing selection, we couldn’t have completed our vision without the help of Derik Sharkey!!! He was AMAZING!!! Not only did he help us find everything we were looking for but he gave us a GREAT price. We were so please with our ENTIRE experience! I will not go back into the store unless Derik is working. He was simply the best. After exhausting myself in 9 different stores, this place was our lucky #10 & I couldn’t be more happy! Thank you Derik for your exceptional service & for giving us a deal we could not turn down!
Shopping
I stopped into Ashley in Liverpool looking for a couch set with something very specific in mind. I was greeted by Scotty who could not have been a better salesman. He found me exactly what I was looking for and made my experience so fun and easy, not pushy or overbearing like some other furniture stores. I highly recommend and will definitely be returning for any future purchases!! So pleased with my experience. THANK YOU SCOTTY!!!!!
We’ve been coming to Ashley for more than 15+ years, we’ve always had an amazing customer service experience. However this time, we were greeted by Shaun Pratt, I had two young girls with me, he kept tucking in his shirt 3-4 times in the 2 minutes that he greeted us, it’s was extremely uncomfortable. We started looking around, he circles back to us in 5 minutes and starts suggesting that I should shop online. I was shocked, he than proceeded to threaten me by saying that he controls the discount I will be receiving. I asked the manager to get me a new sales person which he did. We ended up buying more 5,000 worth of furniture because John S gave us excellent customer service. 5 stars for John S. I’m giving the over all store one start because of how awful the first sales person was, and he was smirking the whole time we were there. I have never seen a sales person this unprofessional and quiet frankly very creepy.
Scotty does! We worked with Scotty for new mattresses. He is a sleep EXPERT! He is a no pressure kind of guy, and made what could have been a stressful experience a fun one. Thank you so much for the enjoyable experience!
Greetings and Salutations Joseph Scott Awesome Experience Thank you for your Quality Customer Service As you answered every question with professional excitement Your courtesy is appreciated and will be mentioned in association with Ashley Furniture going forward Stay Great
Had a great experience with my sales person Muhamed, he was friendly, knowledgeable and very helpful without being without being overly aggressive. Thank you, I cannot wait to get my new furniture.
I would give zero stars if it were possible. I just moved to Liverpool and was only looking around for what I might want to purchase once I closed on my house. Salesman Tom was a fast talker and promised all kinds of discounts with a guarantee that the order could be canceled with NO PROBLEM if it was going to be too big for the room! Since they were having a Memorial Day sale, and since Tom offered this GUARANTEE, I purchased $6,000 worth of furniture. Tom said he would make the delivery date for almost 2 months after the sale so I could measure the rooms once I closed on my house. Well, I closed on my house, measured the rooms and was disappointed to learn that the furniture would not fit. I was even more disappointed when I went to cancel the order and was charged a 12% cancellation fee! The “manager” Shawn was a complete jerk and did not care that one of his employees misrepresented the company’s policy! All he could say was that it’s in the contract and offer a credit. I don’t care if it’s in the contract (that is given to you AFTER you pay for your order) because I specifically ASKED Tom if he was sure it would not be a problem to cancel the order if it wouldn’t fit! Salesman Tom has since moved out of the state and can not be held accountable for his unprofessional and sketchy behavior. However, Shawn is in a position to be apologetic and to credit back the 12% fee since I was 100% misled. Never ever doing business with Ashley again and I will share my experience with anyone who is thinking of doing business with them. Buyer beware.
I just purchased the Darcy living room set this afternoon. I worked with a very nice and professional salesman name Mohamed Jeylani. Mohamed made himself available and answered all of my questions when I needed him. I truly appreciated that he let me browse the store without him lurking over my shoulder at all times. The store is stunning and feels very homey and not at all like a traditional showroom. There was a very pleasant blonde woman at the customer service desk that also assisted with my transaction, and she made a very nice impression. The only negative feedback that I have to offer about my experience, is that some of the employees (not Mohamed) need to be mindful about what they are discussing amongst themselves when customers are in their presence. Additionally, I found it off putting that there was a salesman at the front entrance podium with his head resting down watching something loudly on his phone and he did not acknowledge me while walking in or exiting. Overall, I had a very positive experience. I would highly recommend others to work with Mohamed Jeylani for their furniture purchases. I also have piece of mind knowing that I have the Platinum Ultra Premium Furniture Protection Plan to insure my investment. I have always had good luck with Ashley products and I expect no different with my most recent purchase. Thanks for your patience and assistance today Mohamed!
Derick Snarky is AMAZING! ask for him ! He couldn’t have been more friendly & helpful. I told him my price range & what I was looking for & he totally nailed my style, and found me the perfect sofa in no time. He worked with me on price, warranty & delivery to keep me in my budget & was an absolute delight to work with !!! Could not speak highly enough of him !!
Mohammad was awesome. Spent lots of time with us and had great creativity
I am so happy with our experience at Ashley HomeStore in Liverpool. Our salesperson, Mohamed Jeylani, was helpful and knowledgeable. He was never pushy and gave us excellent advice. After we ordered, he did not hesitate to help us with a question about our dining set. We will definitely recommend and return when we are ready for our bedroom suite and mattress. We order a complete living room set, a dining set and a counter height set for our breakfast nook.
John Smith is an awesome dude, come see and let him make your day.
We purchased furniture which was suppose to be delivered on May 11....we get a,call that only the table and chairs is ready to be delivered so we tell them we will wait till all can be as we dont need to take more time off work as tgey cant give a good time for delivery...Then they call and say everything is being delivered oyesterday...my husband asks for afternoon so he doesn't have to take a full day off work...Of course tgey cant so he takes a full day off....they deliver the couch...chair...coffee ottoman.....and tgey go to put the legs on the dining Room table to find it is damaged wood falling off.....now we are without a table for longer....as they have to come again....unbelievable.....we have never been so disappointed with a furniture company....of course tgey do nothing to compensate us for our wasted time and hardship...we will never go there again regardless that we loved their furniture....so our next big purchase coming up won't be at Ashley! Very dissatisfied customer Cindy Green
I first purchased an assortment of clearance furniture and was happy with the products. As I was the clearance section I found a shelf I was interested in, I was told that it was $600. I came back a few weeks later to purchase the shelf. I was then told it was not for sale and that it was a "custom built" display piece, it was being used to hold a boxed unbuilt item and 3 pillows. I was taken back given the mixed information and the fact that I could not purchase furniture in a furniture store. Disappointed with my interaction with this store.
When coming here we were greeted by a very nice salesman. When we found the items I wanted to purchase it turned out there was a 5 week delay on delivery and when I approached the manager he was extremely rude and unapologetic, he kept insisting his store was number one and he did not have to apologize. Not coming back.
John Smith was very helpful & is one of the best sales person I’ve ever met! Highly recommended!
Tom was great! Gave my daughters and i time to look on our own and answered all my questions.
I stopped by the Liverpool location and was greeted by Mohamed. He was a huge help and answered every question I had. I left excited to come back and continue shopping with Ashley furniture. Very polite and professional. Great asset to the store. I would highly recommend, 10/10!!!!
I visited the store the other day and I spoke with a really nice sales associate. We shared the same name, Mohamed, he was really helpful. I was looking for a new bed and he went above and beyond. I recommend if you go to Ashley’s that you work with Mohamed. You can thank me later!
Great customer service Tom!
Went by looking looking for some items to complement a new sofa set we got and were relentlessly harassed by a salesman named Tom. Not sure what hardball sales school he went to, but my business went to a nice lady at Raymour & Flanigan who had the decency to answer my questions when I had them without relentlessly hounding me and my family all over the showroom even after being directly asked to go away. Two stars for having some nice items, sorry we couldn't do business.
I recently shopped at Ashley in Liverpool and am extremely pleased with the entire experience. The store has a large variety of home decor to choose from.When I entered I was greeted by Sean, the manager. He was professional and courteous. He assisted me with my selections. When the merchandise was delivered I was equally impressed with the professionalism of the delivery crew. I am very pleased with everything I purchased and would highly recommend seeing Sean at Ashley in Liverpool to anyone in the market for new home decor.
Walters was AMAZING!!!!!! Best service I have ever gotten from a furniture store. Thank you Walters.
I think the store has such a great selection of furniture and accessories. I have purchased many items. Manager answered all my questions and assured the product quality.
This was by far the best experience I have ever had at a furniture store. Our salesman Walters was AWESOME! I have had great service many times but none of that compares to someone that can make a stressful process seem absolutely effortless.
Beautiful store and wonderful selection of furniture. Salespeople were fabulous, especially Derek Sharkey, who came in on his day off to assist my final sale!
4 weeks to deliver my furniture. Called their delivery service multiple times and waited on hold 10-15 minutes each time. Finally went to the store and they offered pathetic excuses. Never buying Ashley furniture again.
Stephone is the amazing.... no pressure but can't go wrong with 60/72 months interest free financing. go see my guy Stephone he will take care of you
After the first hour there after much going back and forth on costs, and our salesperson asking other people how to answer our questions... we decide to buy a bedroom set to find out it was discontinued, but we could buy the damaged floor model for $800 with us picking up. Nope. We will look elsewhere. A more painful experience than childbirth... twice combined.
Stephone was incredible! He was very easy to work with and gave us great advice. I would definitely come back and work with him again
The Liverpool location sales associate we worked with was awesome (Stephone) he was great with our kids and had so much patience with us because I have a hard time making a decision! I love what I finally picked out and would definitely go back!
Great service
Great deal on loveseat we needed
First and last experience in this store. I am highly upset to get a notification on my credit report I opened a credit card.. which I did not authorize or need because I was not financing. I paid full in cash. When I was brought to the kiosk to enter my info, I thought it was just for the sale. The salesman did not tell me what I was for until a receipt printed out for financing approval. I questioned it, and he told me it was just a soft credit check... then WHY do I now have a credit card???? I am furious and canceling my order. I will never do business with them again.
I absolutely love the Liverpool location. This location is for sure better than the Camillus location. Walters helped my friend and I look at furniture and he was an absolute delight! The atmosphere is amazing and so inviting. He also got my friend a very good deal. If you leave without any of their furniture you will regret it, I promise you. I bought my sectional and bedroom set from this store, and I love it! Thank you Ashley’s!!! 🥰🥰🥰
Very friendly, really great when you have kids with you.
Quality products at a good price. Helpful staff 😀👍👍
Sales person was phenomenal. Tom new his stuff.
Not impressed. Furniture all looks nice, but is cheap / poorly made.
Absolutely great customer service from Shaun. He helped me out a lot and having had bad experiences at other places (China Town). He made me feel like he was there for me, I recommend waiting for him although everyone seems nice. He is a working man who knows the value of a dollar.
Whoever talked to on the phone today was super rude...ill go somewhere else.
Derik at the Liverpool location looked high and low for everything we needed. And found just the right fit for everything I was looking for and got us excellent deals. He made the stressful search of furniture fun and easy. Definitely will be back soon. Recommend the store and the salesman to everyone!
Lots of really cute furniture! Came in just to look and left with a delivery date for a new couch! Sales people were very nice, knowledgeable, and not pushy in the slightest!
Really nice Furniture
Great experience and great price
Selection and pricing is good sales staff not pushy but delivery on product is unacceptable 8 weeks on a sofa from china
Shawn was super helpful and found exactly what I was looking for, in and out 20 minutes.
I purchased several thousand dollars worth of furniture and bedding from the Ashley HomeStore in Camillus, and as part of the deal I received a $100 gift card redeemable for anything in the store. I found a painting on the Ashley website that I liked for $128, so I headed to the Liverpool store to see if they had one available. They did, but they wanted $228 for it. I pointed out that the same painting is listed on their own website for $128, and requested that they match that. They refused. This essentially renders my $100 gift card useless, since they're charging $100 more to purchase an item in-store vs. online. The best part is, they don't allow you to use gift cards to pay for online purchases! That was conveniently not mentioned to me when I made my initial purchase. I tried working with guest relations, specifically with Erin H. She was extremely unhelpful, condescending, and dismissive. I'll also mention that when I purchased a $3,000 mattress from them, the Sales Rep stated that it came with a "90-day guarantee," which meant I could exchange or return the mattress if unhappy within 90 days; I just had to pay $150 shipping. I attempted to exchange my mattress for one that was less firm within the guarantee window, and I was told I could exchange it, but would have to forfeit the difference in value between the mattress I purchased and the one I wanted ($800). I'm shocked and appalled that this retailer treats their customers this way, and would strongly urge everyone to look elsewhere if you're in the market for new furniture.
Was good experience
Derik Sharkry & Erin Hafter made my experience great @ Ashley. He was extremly patient & Erin was very knowledgeable.
Stopped by today with five thousand dollars cash to spend. They were very quick to help and try and have be buy things I told them I had no interest in. I went in knowing exactly what I wanted didn't care about color. Finally talked them into letting me get what I wanted. Them the girl helping me tells me they don't deliver regardless of price, and that you have to go rent a truck or something. Totally blown away since I had gotten furniture here before with no problems. Just shocked how so much has changed since my first visit. Very disappointed
The sales staff is friendly, and the girls at the front desk are so sweet!
My wife and I recently purchased furniture from Ashley. I have to say it was a great experience. Every Ashley furniture employee was nice, pleasant, helpful and informative. The Sales rep who helped us was knowledgeable of the furniture and had a keen eye on how to help us set up our living room. We don’t have a lot of ways to set up our furniture in our home because of having a smaller living room. But he was patient with us and didn’t try to push a sale on us. We went back 4-5 different times with pictures of our living room and he found the perfect set of furniture for us. We will definitely be back!! I highly recommend Ashley furniture.
Was great working with Walters and Kyle!
Kyle was great at helping find the perfect recliner. No pressure!
My wife and I have purchased a few items in your Liverpool store and have found the staff friendly, not pushy and a huge inventory to choose from. We will definitely be back.
Loved the selection with no pressure, yet Kyle was there when we had a question.
Went in and had a great shopping experience with kyle! He knew his products and went above and beyond!! Made my shopping experience go from head ache to when can I update furniture in another room! And when I'm ready to I know just where I'll be going and who I'll ask to have assist me in future purchases!!! Thanks again kyle you were so helpful!!!!
I have never encountered any issue purchasing furniture from this location.
Great prices and people are so nice , helpful! I need more furniture will be back!
Love shopping here, the designer is amazing and the staff is extremely helpful!
Highly recommend this store. I worked with the manager, Sean, who was very helpful, knowledgeable, and patient as we are very indecisive. He pointed us in the right direction and we couldn't be happier with our purchase. Everyone was very friendly. We will absolutely return in the future.
Very helpful, got a beautiful sofa and loveseat for an amazing price!
Very professional staff. Kyle what's really helpful helping me find my new recliner. Was able to get a great deal.
Robert was very helpful and knowledgeable. Recommended searching him out. We also spoke with Kyle who was extremely helpful in bedding department.
Got a great deal on exactly what we wanted with no pressure from our sales person.
Came in about a half hour before closing time and Stephone was quick to help, but wasn’t overly pushy and knew his products well. Never rushed us to make a decision and kept telling us not to rush and there was no hurry even after the store was supposed to be closed at 9. Once our final decision was made, we proceeded to check out with Lisa who was very helpful and informative in explaining the details of financing and payment options. Stephone ordered the product we wanted and went over all the billing to make sure prices where correct with us. Awesome sales team!
The salesman that we had at the clay Liverpool store was excellent name was Tom he was a great guy unfortunately the people that packaged our furniture was far less reliable
Beautiful furniture, but annoying hovering salespersons. Typical furniture shopping.
A nice experience at the new Liverpool location. Derik was very helpful and we were in and out with exactly what we were looking for in under an hour and a half. Thanks!
My wife went there and one of the managers name Stephan gave her a big discount and I didn't even understand how cuz the other ashAsh in gennesse St asked for much more , and the answer was because he took her phone number and want to go out with her and hes trying to destroy a family with two kids and I hope someone can help
when I first went into but tables and chairs from Ashley, we were helped around the store and picked out a set we liked. we decided to purchase the set. they typed up all of it and swiped my credit card and then I asked where do pick it up they then and only then told me anything about having to wait 2-4 WEEKS. I was about to cancel and they told me that they actually had the table and just 2/6 chairs. so I agreed I would be ok with that. they call me the next day to tell me that what they had was actually damaged. so back to waiting.... I finally pick up the set at the camuillis location where I was greeted by some of the most unprofessional warehouse guys in a very unofficial feeling back room. I get the set home finally put it allll together, and fond that one of the bolts is damaged on one of the chairs. This was just icing on the cake. after all the situations I just had to have this happen. I called on Saturday the day I was.putting it together to be told they can't do anything for me until Monday. so here's Monday and they call me and tell me I have to wait for ups to bring me it. what a complete fiasco this has all become. Very very displeased customer!!!
A big, clean store with lots of nice options for furnishing a home. Stephone was extremely helpful answering questions, offering decor advise, and finalizing my purchase. Everyone was very professional and courteous. I'd highly recommend the store and plan to visit for future purchases.
Great experience! Beautiful furniture, knowledgeable and friendly staff! Sean P. was a phenomenal salesman!
Great service and selection, no lurkers or high pressure salespeople.
Beautiful selection of furniture on display. We received the best deal on our living room set. Walters our sales associate was exceptional. We will definitely be returning in the near future.
Took too long to repair my chair, that the delivery people cut .
100% worst experience I’ve ever had buying anything.. the only good thing was the sales guy but then again he’s just trying to make a sale... I asked for them to measure the furniture so I could make sure my door size was going to work for the furniture we picked out. They said 27inches.. the delivery team said on the phone it must be 32... after I made the order to get it... the store said delivered by July 3rd... I got my furniture August 4th... two months after ordering it.. nothing came together. Had to set up more than one delivery. Chair and a half came with a huge hole In The back. Lamps were bent. Get my bill and go online to pay it and there is a difference of $600 from what the bill says to what it says online.. everything to do with this transaction has been an absolute mess...
Excellent customer service. There was an issue with my order due to the wrong scu being on the couch I ordered. I went back to the location and they were able to resolve my issue in no time. The staff was very knowledgeable. This will def be my first stop for future purchases!!
Great store but salesman too pushy and became a bit impatient when we were trying to point out our specific needs. Actually we were there to just look and we indicated that to him and when he realized we were not buying he kinda fluffed us off. Not a good experience.
We went to Ashley clearance center. Love the place, great quality and great prices . Jon is the manager here and he is very helpful.
This place is great! I love the way all of the furniture was set up. I also like that the staff asked you only once or twice if you need help and then left you alone. That's really important to me.
Originally, I thought I had a good experience. Sales associate was nice and was able to find what I wanted. When I called to schedule delivery the first time, they were listing everything on my order and the bed wasn't even on there. But the rest of the bedroom set was, which makes no sense.Had to go back to the store to get it fixed. Whatever, not a big deal. Day of my delivery comes. Delivery guys were FABULOUS. I have no complaints about them whatsoever. However, they didn't have my mattress on the truck. Come to find out it said it was on the truck and it wasn't. The delivery guy called customer service for me and they said they had to contact the warehouse. Okay, sure. This was at noon. Nobody called me back. So I called at 3 and she basically told me they don't have it in stock and it was a glitch in the system. Told her I NEEDED it by tonight because I didn't have anywhere to sleep since they took my old mattress today. She tells me she needs to contact the warehouse to see if they have anything comparable. Now I get a call and it was at the warehouse all along. Long story short, never shopping here again. Cutting up my credit card once it's paid off.
I had a great experience at Ashley. The customer service is excellent, and my sale person Lory was just wonderful! There was a very good variety of tables to chose from at fair price. Thank you!
As first time furniture buyers Ashley had the best customer service by far. Janet was extremely helpful explaining different styles and pros and cons of all the furniture selections we looked at. She wasn’t overbearing but was there to answer our questions in a realistic manner. Would recommend this location to everyone and will definitely be back in the future.
Such an amazing experience. I had issues with the other Ashley Furniture Store in Camillus, the manager Dave Haselkorn at this location completely turned my experience around. He was so genuinely nice and patient with me. He answered all my questions, and really went above and beyond to make sure I was happy with my purchase.
Sales people are great!
Janette was a great help, and had an awesome attitude.
Hannah and Lee were amazing!!! Very helpful with picking out my new furniture!! Thank you for your patience and rearranging your showroom for me :)
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
