Ashley | Liverpool, NY 13090

Ashley Liverpool, NY

Your Local Furniture, Mattress & Decor Store

“This is home” is our mantra at Ashley. When we say it, we mean it. Syracuse is our home. We built our in Syracuse so that you can build your home here, too. Our team in Liverpool has been filling homes with furniture for years. When you shop in our store, General Manager, Greg Lawson, will make sure your experience is amazing. We want you to love where you live. Our goal is to change lives for the better, together. That starts by helping you find your own style, for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-296-4334. When it comes to our employees, we want them to have a great place to work. If they’re happy, they'll make you happy. We also want families in our community to get help if they need it. Each year, we support local charities by helping kids who need a better place to sleep get brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. When we say this is home, it’s so much more than just three little words—it’s a way of life. Syracuse. This is home. Book an appointment in Liverpool, right next to the John Glenn Wegmans, just 1 mile from the thruway. We’ll be waiting to help you turn your house into your home!

Customer Reviews
4.1 Star Star Star Star Star
(421 reviews)
Star Star
Demon CBR 1/23/23

It was a very creepy experience like no other Ashley. I wanted to look at bed frames but couldn’t focus because the sales person was staring my wife and I down from every corner. Literally standing partially around a corner staring. Don’t know if it was to make a sale or freak us out but it worked. After we made it to the clearance area in the back it became very very apparent we were being followed and watched. Made my wife uncomfortable so we left immediately. Would recommend the one in Camillus.

Silmari Figueroa 1/5/23

Everything broke within a year and was told they can do nothing about it even tho when I bought the furniture i was told any damage would be replaced especially since I spent more on coverage. 4k wasted but it’s ok, it’s cheap material for expensive prices, you’re better off getting your bedstand off Amazon and putting it together yourself and get your couches/mattresses from Raymour and Flanigan if you wanna spend a few thousand on good furniture.

Justin Robillard 12/12/22

Weird vibes from the staff, wanted to try to make a purchase. The staff made us feel unwelcome

Star Star Star Star
Christopher Miller 10/10/22

Jason Newman 10/8/22

After a horrible experience with this company with a full year of disappointment with service and the sales team and delivery delays yet again a year later they still have not delivered the way that was told…. We have the furniture in the house but not complete and we have called to have the situation taken care of and still nothing…. I have posted already and I’m doing it again BUYER BEWARE….. it’s so bad and I’m letting everyone know how we were treated. My wife walked in the Liverpool store this past week with the gift cards that were sent because our service was so bad and our furniture order took almost a year to get and it’s still not right.. SHE WAS GREETED AT THE DOOR BY A SALE PERSON AND AS SOON AS SHE TOLD THE PERSON SHE HAD GIFT CARDS TO USE THEY NEVER TALKED WITH HER AGAIN….. She was in the store for about an hour and not one of them approached her again…. As she walked out and passed a sales person she was not even told to have a nice day….. NOTHING….. We are DONE…… Now Ashly respond to this review with a drawn out message that you want to help us and you feel bad while giving us a number so we can talk with someone that does not care……. Once again you have let a customer down and while doing it, made sure we would never come back.

Star Star Star Star Star
Thelma Cerio 8/12/22

We had Brittany assist us today finding recliners, and her customer service skills are the best I have ever experienced. So pleasant and helpful, I highly recommend people coming in to her for help them with their furniture needs. Thank you Brittany, for all of your assistance

Star Star Star Star Star
Peggy Shyne 8/2/22

Amanda is great to work with

Ayman Iskander 5/31/22

Think twice before you purchase a mattress from that store!! Although we had previously great experience with an Ahley Store in Myrtle Beach, our experience in this store was extremely disappointing. We went to buy a new mattress and base (~$5000) and the salesperson who was very nice but deceitful, told us that we have 30 days to trial and the mattress and can exchange to a different mattress if we didn't like it. That matched most if not all mattress stores that give a grace period for in home trial. Within 2 weeks my wife couldn't stand the firmness of the mattress, so she went to exchange it with a softer one (one that we also liked while we were there and is even more expensive). To her surprise the store manager told my her that we cannot replace the mattress and that we have to contact the vendor directly!!! The manager also acknowledged that the salesperson was mistaken when she told us we have a grace period of a month to trial the mattress. This is deceit and fraud and I'm submitting complaint to the better business bureau. In addition, my wife complained that the mattress base was not working correctly and they promised to send someone to fix it but NEVER happened. NO ownership whatsoever! Honestly, we would've been better off ordering online! So disaapointing!!! Will never buy anything from Ashley again!

Star Star Star Star Star
Maggie Newman 5/20/22

I was very impressed with this furniture store. I had a very good shopping experience here, and will go there again for other furniture purchases!

Star Star Star
steve white 4/30/22

Nice furniture and showroom but prices are high.

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