Ashley Store Marcy, NY (Utica)

We had a great shopping experience. Our sale rep Mark was great. There was no pressure, he answered all our questions, we found what we wanted and cashed out. Highly recommend Ashley Furniture in Marcy and ask for Mark.

Fantastic service!!

Good customer service Already knew what I wanted to purchase The salesperson already knew the product Sale went easy

Store staff was extremely helpful in my effort to be able to get a bed on the same day with a time crunch. Angela (I think) did legwork up front so when I got to the store, I was able to make a quick decision to purchase and pick up the bed on the same day. Thank you!

I was greeted by Mark, I told him I was just browsing, he politely informed me of the current specials and answered all of my questions without pressure to make a purchase. I made a purchase and fits beautifully in our bedroom. Thank you Mark, the end couch looks and fits perfectly.

Arianna was fantastic, in showing my mom different options for the chair she was looking for.

Awesomeness

Thank you Mary, Alex and your delivery crew for great service. Alex went beyond the call of duty when he listened to my description of marks that were on the last piece of furniture I purchased from Ashley of Marcy. The delivery team (a year or so ago) either did not point out and or discover these marks and I didn't notice them until after they left. I wasn't going to let it stop me from enjoying the piece of furniture nor did I feel it was worth calling and bringing it to the stores attention even though they were noticeable. After Alex patiently listened he said, "that's not a problem, you could have called us, we have a team that takes care of these kinds of issues." He said, "I have a kit in the truck, I'll be right back." He returned and matched the color of the furniture and the piece looks great. Great job! Thanks again, Mary, Alex and your great customer service.

Our transaction with them was smooth, and we’ll definitely be back to purchase more furniture!

Very pleasant experience no pressure excellent information top shelf

Nice couch at great price. Matt, my salesman, was wonderful.

We loved going around the store and Matthew was really helpful and accommodating!

Mark was very friendly and helpful

Purchased a bedroom and living room set from Ashley Furniture. Their new showroom is beautiful with many selections to choose from. Mary Claire was a tremendous help and addressed all our concerns and questions with the layouts and options we needed.

everybody was very professional and handled himself well the pricing was really good and it was a good time

The staff at Ashley were very accommodating and informative. They allowed us to walk around to look at all the options with no pressure. Our saleswoman provided a quote and when we came back and were ready to purchase, the experience was seamless.

Found a great variety to choose from and a pleasant sales woman who was helpful and not pushy. I purchased my items there, and found they were reasonably priced.

Our sales associate Mark was absolutely wonderful to work with. Super personable and made it so easy to buy a new sofa.

Mary was very helpful in helping me find the perfect power reclining sofa that I ultimately purchased today. Beautiful, well-stocked store!

Employees were extremely friendly & helpful

Excellent customer service. Very helpful

Mark was patient, helpful, and we would go back to him in the future.

Delivery drivers were absolutely amazing on 7/27/24. The woman that helped me at the store was also exceptional as well as the gentleman at the finance table.

Ashley Furniture is fantastic! Sales team was professional and attentive yet not pushy. Delivery drivers were efficient, knowledgeable and kind. We couldn't be happier!

Mary Claire was great! Very helpful and had great suggestions. Would shop here again! Only downside is the delivery charge.

This store has great service. Employee Angela was knowledge and caring and helped me out with every detail.

Matthew was an exceptional sales associate. He helped my boyfriend and I back in March when we were just looking. He gave us space to look around instead of hovering over us the entire time like some sales associates tend to do. When we had questions he had the answers! We came back in July and he helped us again when we were ready to buy and it was an easy painless process. Would recommend Matthew at Ashley’s to anyone looking to purchase furniture!

I had a great salesman to help me with what I was looking for. Great store

Salesperson , check out clerks overall staff are patient professional and friendly. Was a pleasure shopping at Ashley much more than just furniture. Accessories are beautifully displayed. Prices were very reasonable and styles beautiful. Definitely my go to store for all my furniture needs. Can’t wait for the delivery. Will keep you posted 😃

Arianna S. was great when helping me select furniture for my new home.

Salesperson was very pleasant as was the employee who took my credit application. Store was clean and the mattress department was very nice. I enjoyed my dealings with this store I’ll be back

Quick and easy! Salesperson was attentive without being pushy!

Very professional sales people delivery people were awesome as well very personable very genuine

Mary Claire was very kind and patient as i spent quite a bit of time deciding on my purchases. She offered valid suggestions and I never felt pressured to make a decision. Mary Claire also remained close but didn’t hover which I really appreciated. I was happy to see the no interest financing on my way into the store!! It was a quick and easy process (less than 5 minutes) to obtain 24 months interest free that allows me to pay over time and not have to let the cash go all at once. Purchased on Wednesday and delivery is Friday because my selections were in stock, yeah!

No service after sale! Horrible experience!

Very nice and easy to deal with. The only downside is $129 to deliver 29 miles. What happened to free delivery? I know gas is expensive, but the price of goods has gone up too.

Adrianna greeted us and explained the where to find info and pricing. She checked up on us for questions at just the right time and answered with confidence. The product is good; we will be returning to purchase.

Really liked the dresser set we selected. It was a good price but it was the last one / the floor model, we should have received a discount for this reason I believe. Sales people extremely friendly and a very nice store and selection.

Arianna was very knowledgeable and extremely helpful. I was very happy with my decision to purchase at Ashley thanks to Arianna

Great service and was very good and letting us shop by ourselves. Will definitely buy from this store again.

I would like to say Angela was so kind to my family. She went out of her way to help us out find the perfect couch. Thank you so much.

Very friendly and helpful

Arianna was fantastic! I was able to walk in look at mattresses find what I needed and make my purchase all within a half hour! Only suggestion is supply a stool for we shorter people to get up on them to try them out!

Have bought a lot of items from Ashley, both online and from the Marcy Store. Always a good experience, very satisfied with the furniture and the customer service. Angela, at the Marcy Store, has been very helpful to me.

Amazing Service 👏

Excellent experience. Fast and easy to work with. Would definitely go back again.

The sales manager Ashley was very helpful in picking out our purchase. Looks to be good quality and what I was looking for.

Hands down 5 stars. First time shopping there. Beautiful selection. I was greeted by Matt. He wasn't hovering or pushy unlike other places I've been to. He was approachable and there when I needed him. Definitely will be going here for all future purchases.

Great service. Matt was amazing and made my experience at Ashley enjoyable and stress-free. Highly recommend coming to see Matt and the team at Ashley for all your furniture needs!

Great store and great service

Angela was so helpful in the recent purchase of a new sofa!!!! Prices very reasonable!!!!

Service was very good and we purchased 3 pieces of furniture. We r return customers.

Very friendly and helpful! The store is beautiful with lots of amazing furniture!

Angela is amazing. No pressure sales. She let us take our time and make our own decision. We were looking for a desk that would hold our printer and supplies in the office. We found a server cabinet that fit our exact needs. And bought two recliners too.

Great service and knowledgeable about merchandise in the store.

We found what we wanted fast and was able to take it home that day

The staff was great and answered any questions I had!

Arianna was great!

Great experience pat Mary and Jason where great !!!!

Extremely helpful sales woman and nice selection.

Very nice store, very friendly and helpful staff - Sales Manager, Angela Lisandrelli, worked with me on my purchase and was kind and polite!

Wonderful, comfortable and enjoyable service. Salespeople, Angela was friendly and very knowledgeable about the products. Though one of the pieces wasn't currently available in the store she was able to find a more than suitable replacement piece.

We were very pleased with the salesperson we had. Matthew was knowledgeable about the furniture we were looking at and pleasant to work with . Good experience.

She was extremely helpful. Item we wanted was not in store , she helped us order it . Polite and went out of her way providing us with great customer service.

Loved the piece. Was there several months ago and actual purchased today cheaper.

We worked with Mary Claire and she was very helpful and friendly. Did not pressure us at any time and gave us plenty of time to wander the store and make our choices. Definitely would purchase at this store again.

Purchased a sectional couch. Large selection to choose from and nice spacious store. Matt provided excellent service and was very knowledgeable!

Good amount of displays. Mark greeted us soon after walking in. He did well to realize right away that we didn’t want to be bothered with sales people so he let me know he would be near if needed. After browsing, he answered questions honestly and accurately and honored an online price for Ashley. I bought two couches and two recliners and am very happy with both.

Salespeople are great to work with, not pushy like some stores. Overall pleasant experience!

The salesperson was very helpful and knowledgeable in our mattress selection.

Helpful staff,very well organized store

Quick easy. I got what i wanted and took it home

Excellent service thanks to Mr. mark

We had a great experience at the store. Didn't feel pressured while just looking. Mark answered all our questions and was very patient with us!

We were greeted by the friendly and helpful Angela. She took us around d the store showing the various types of furniture we thought we'd like. We returned 2 days later and she was attentive and helped us close the sale. I can't wait to have our new sofa and love seat.

Shopping for family room furniture

The store is huge, they literally have everything and the staff was very helpful.

Mary Anne was absolutely wonderful - she spent 2 hours with us while we figured out what we wanted for our living room set as well as our kitchen set. She was patient, understanding and all around fabulous. Thank you so much! We are so excited to get our furniture!

Mark and the staff were incredible. My husband is a very difficult buyer and Mark ended up selling us a great set.

Loved that salesman was always available for questions but was not lingering or pushy! Bought furniture!

I recently went to Ashley Furniture in Marcy and I had nothing less of a great experience. Staff was friendly, and the store was very clean and organized. Mary Claire Clark was the Manager who helped me from beginning to end. It was the easiest process thanks to her! Because of her knowledge and patience, she directed me to exactly what I was looking for and the purchase of our new sectional only took less than an hour. I highly recommend going to this location and requesting Mary!

Friendly service with great selection

Nice, clean, and organized place. Salesman was so helpful and polite. Will definitely comeback again.

Angela was a fantastic sales rep. She helped us so much today. I would recommend your store and her to people

We have been waiting for this store to open and it's big and beautiful. We were greeted at the door by Tia. She asked if we were looking for anything special. We had a certain size requirement for our space and she spent quite a while with us looking at all different options. We left with a lot of options and returned the next day to make a purchase. What a no pressure fun experience this was, no pressure at all. The selection and quality is amazing. We had to wait for our sectional but they kept us up to date on the schedule with outstanding customer service. The delivery crew of Brandon and Isaiah got the job done, getting a sleeper sectional onto the second floor. Very respectful of our home, protecting doorways and floors. The total experience from start to finish was a pleasure. We already are planning our next purchase. Thank you Ashley of Marcy.

Salesman was very helpful. We can’t wait to receive our new furniture!

It was a very efficient experience overall. I would definitely go there again.

Truck #5 Josh and partner are the best. Above and beyond with service. We will be back for any of if of needs

Wonderful customer service and staff.

We found the perfect set.Customer service was great.

They were very responsive, understood exactly what we wanted and got it for us immediately!

Angela and the store manager (sorry forgot name)...were excellent to deal with. Took time and really showed us many products, even on second visit.

Very nice salesman - Mark at Marcy, NY who helped me over phone and had everything set up for me to pick up next day.Would definitely recommend Ashley Furniture to anyone!

Each time I went to the store everyone was courteous and friendly. Even though I shopped around, I was drawn back to Ashley’s because of that reason, well that and great prices. 🤗

Very happy with sofa purchase. Just what I needed and sales service was excellent.

Huge store and very well organized. Furniture is beautiful and prices are reasonable! I love buying from here.

Great customer service!!

Mark the salesman was very helpful in our selections. He gave us time to look on our own first. The store was very nice with many options. The financing option was very helpful!

Mary Claire Clark ensured we had all the info we needed to purchase a new bed. Very down to earth and very knowledgeable too. Will continue to do business with Mary and also the other associates. Ashley Furniture in Marcy is the only place we will go for quality furniture, great prices, and an outstanding group of associates!

Our salesman was very polite and helpful. He didn’t hover or follow us around. He was great and it was a good experience. Thank you.

Wonderful experience. We were greeted as soon as we walked in. We were not pressured but was shown different options for what we were looking for. Found just what we wanted and the application process only took about 10 minutes!

Since Ashley Furniture has opened up in Marcy I’ve done a majority of my furniture shopping here. Recently I’ve bought a couch, accent chairs, a bedroom set and a dinning room set. The prices are very reasonable and the sales/promotions offered are excellent. The staff are very helpful and not too pushy like some other stores.

We traveled to Marcy to shop at the Ashley Store and were very pleased with both the professional assistance and great knowledge of what was available to choose from. , We are so happy with our purchase and highly recommend shopping at Ashley Furniture in Marcy!! Michelle Jones, Little Falls, New York

Went to Marcy location to search for a chaise sofa with my daughter. Angela greeted us and showed us exactly what we were looking for. Went to 3 other stores same day, but returned to Marcy location because Angela didn't try to upsell us and allowed time to make our decision. Store is new, well layed out with a very good selection. I would definately return.

Impressive pricing; however, the level of customer service falls short of expectations. Our purchase agreement stipulated a delivery timeframe of 3-4 weeks, but we were recently informed that the delivery will be delayed by at least another week, extending the wait to 5 weeks. Regrettably, there is a recurring need for callbacks when seeking assistance, and regrettably, we have yet to receive an apology for the inconvenience caused. In an attempt to mitigate this inconvenience, we inquired about complimentary delivery, but alas, we are unable to discuss this matter with the office staff for another 2 days.

Very low pressure, stuff seemed good quality and great prices

So excited to have an Ashley store in my area! In love with their products!

Awesome store. Mary Clair was awesome. She helped me without the pressure of a usual salesperson. Highly recommend.

The store is incredible and the prices styles and service is “5” star

Great New Store!! Great Selections & Sales & Service !! Thank You John for the Tour & Product Knowledge!!

I loveeeeee Ashley furniture. Over 80% of my house is Ashley!! So happy to have this new store to bring contemporary and modern furniture offerings to the area! :)

Had an amazing experience super clean store huge selection and Knowledgeable staff

Best furniture store in the area!!

The store is absolutely beautiful !!! Staff is very professional and accommodating!

The store looks so neat and tidy! The staff was very polite and answered all of my questions. Overall the experience was fantastic. I will definitely be visiting often.

Beautiful Store!!! Sales Associates were very kind and very helpful…customer service was excellent what a great addition to this area!!!!

I am very satisfied with all my purchases. I have always received good treatment from the people who helped me. The prices they have are very competitive and my furniture is very good quality. Thank you!!

DO NOT GO TO ASHLEY FURNITURE for furniture or any other needs. I've had the WORST experience. Originally I went to look at beds because we wanted a new bed and mattress. We picked out a king sized bed mattress and frame. Three to four weeks after purchasing this bed and waiting for it to be delivered we were notified that the bed had been discontinued and they were not selling them anymore. The store was unsure if I'd be able to get it. They told me that I could have the floor model for the same price and everything. I said now I have to think about it. So after deciding that I really wanted the bed, they took almost $600 because it was going on clearance but of course didn't offer me that after it was discontinued. I set up for the bed to be delivered which they only come on Friday's to this area. They were supposed to come and set up the bed with "white glove delivery" 1/24 but were unable to because there was something missing??? Somehow? Wasn't explained that. Took $100 more off for the inconvenience. Now today they are here delivering the bed. I was told it was a 4:30pm-6:30pm delivery time which seemed pretty late. Had my wisdom teeth out two days ago and SO not home to move the old bed out so when I got a 2pm automated call saying that they'd be here in 20 minutes I had to go upstairs and get the whole room re arranged and broken down. When I came back downstairs to ask if they'd be able to complete the 4:30 time frame because of my wisdom teeth and no one able to help with the bed they said they'd call the manager. They left, without telling me anything. The manager called me saying "no one was available at time of delivery, and that I then refused delivery". I said please have them come back and deliver it now, I will make sure everything is moved. NOW. They're back and moved everything upstairs. The bed, mattress, box spring, etc. are all in the room and then he has me sign. I say "you guys are going to get the bed all hooked up and installed right" and he said "they said just to drop it off". Now I'm here so frustrated and upset that I'm almost crying out of frustration. IF I WENT THROUGH ALL OF THIS & PAID FOR "WHITE GLOVE DELIVERY" I SHOULD GET IT. Now to make sure my hardwood floors that have been refinished aren't scratched and dented. DO NOT GIVE THEM YOUR BUSINESS UNLESS YOU WANT HASSLE AFTER HASSLE. No

Trust your gut. Went to Raymour and they had the sofa set for MUCH cheaper than Ashley. They offered it with free delivery. I decided to give Ashley a try and see if they could beat the price. They matched it (without the free delivery). My main issue, I ordered the couch on 11/30, it's 12/31 and I still don't have the couch. The receipt said 12/21, but they told me "it's just an estimate". The new estimate is 1/13. Takes a month and a half to get a couch lol. Not worth the hassle.

Really beautiful store! Good vibe in there with great prices. Cute accessories, too. Look forward to shopping here more.

This store and the people that work here are amazing. The sales people care so much for their customers and help them to get them the best prices for their purchases. They match prices and don't give you a hard time about it. Have shopped there several times and bought two apartments worth of furniture. We recently had a delivery issue and went back into the store and spoke to Allison the manager about it. She was so nice and so helpful. If anyone is looking for furniture I would definitely recommend going to Ashley in Camillus before anywhere else. They have such a huge selection. You will definitely find what you are looking for there for the best price.

This occurred at the Liverpool location.. We purchased a couch set and purchased the 5 year extended warranty. It felt like buying a car with a used car salesman they tried to over charge us by 1,400.00 the internet price was a lot less for the same furniture. So we complained they were reluctant to give us the internet price but eventually did but not before they said the internet delivery fee was going to be a lot more than their store delivery price but the internet delivery price was also 100.00 cheaper. That was just the start. After purchasing the furniture we were going to get a 300.00 gift card upon delivery of furniture well they forgot the gift card and one of the couches had a bent frame. They refused to put it back on the truck and said a tech would be out to look at it. After 3 hrs the recliner mechanism broke! I called them and now there sending a replacement couch. Now that we received our 300.00 gift card we went to use the card and after picking out a mattress we were told it was not covered by the gift card and a Ashley gift card is not a gift card it's a store credit and it did not include mattress. But no where in the disclosure did it say does not cover mattress. So I had a few choice words to the manager of the store who was a complete ass. So we left and called another store and come to find out the mattress we wanted was covered in the store credit so we went to that store and completed the transaction with no issues. But there gift card is not a gift card it's a store credit and has many disclaimers that are not listed so beware! Now with there extended warranty we were told if we don't use the extended warranty in the 5 year period we would "get our money back" so what there disclaimer say is that you will get it back in a store credit to use you don't actually get your money back so now you will have another crappy store credit. You will be lied to and deceived at this store I recommend you find another place to spend your hard earned money!! Hope this helps your decision.