Ashley Store Middletown, NY

Friendly helpful staff. Listened to our concerns and needs. Smooth ordering. Great prices and discounts.

The manager and assistant manager were awesome. I ordered the clock Ive wanted and they helped me with a warranty item for my 2 yr old sectional. I left Totally satisfied! Both ladies were super and went out their way to assist me .

When I bought a couch in May, the sales person told me he was going to throw in a free pillow. Now, he and even the manager of the store, are going back on his promise, telling me I must have misheard! My friend was with me and heard exactly what I heard. Beware of the Middletown New York store!

As always the sales person was wonderful. She listened to what we were looking for and helped get us exactly what we wanted. We have shopped at the Middletown store several times over the past few years and we will keep on going back . We always encounter the nicest and most helpful staff.

Will was our sales person and made buying furniture so much fun. He was extremely helpful.

Went to Ashley Outlet first, Harold was a Huge help!!! Highly recommend him!!! We then went to the regular Ashley store and we were assisted by Ethal and again we received incredible help!!! Ethal was a huge help and I would highly recommend her also. We purchased 2 Love seats from Ashley and I would go back there again!!! Wayne & Tina...

April was an amazing sales associate! She was incredibly helpful w/ matching my son’s & my taste & needs w/ Ashley’s inventory. Initially we were shopping for a bookshelf but left purchasing a bedroom set for my son. She gave us several design & budget options. She was extremely patient w/ us too. She followed up w/ us w/out being aggressive or over bearing. We are happy w/ our experience! We’ll definitely recommend April & Ashley furniture to our family & friends!

Sales representatives were very helpful and patient with us. We didn’t feel forced to make a purchase. Thanks again and we look forward to seeing our new furniture soon.

The manager and associate Amir were very polite, friendly and courteous. They answer all my questions and concerns.

Will was great to work with, pleasant, friendly and knowledgeable. I always shop Ashley for my furniture.

I had an issue with the 5 star warranty and I came into Ashley’s store and April was such a big help in getting the answers and help we needed . She goes above and beyond for her customers and I would recommend April to everyone.! Thank you from Destiny&&Brittney!

Suzanne was great from beginning and end with choosing the right furniture. Will definitely be back if we need something else for our place.

Amir was extremely helpful! We went into store planning to take advantage of holiday sales but unfortunately, items we were looking for we're not in-store. Amir helped us design our entire space and get the best pricing!

Amir was wonderful. Patient with all of my questions. Never felt rushed. Made a purchase. Thank you Amir.

There’s a reason why there’re always empty. Poor management and delivery service, below par company. Avoid

April was a wonderful sales lady and I couldn’t be happier, she was also was genuine towards my Autistic son and that’s more than a parent ask for , ty APRIL

Amir very pleasant . Ty

I would 100% recommend Ashley Furniture in Middletown to anybody who is moving into a new place and wants a great experience. Will is probably the best salesman I have ever met. He was amazing from the second. I walked in and was so accommodating. He even came in on his days off to help me purchase my furniture. One of the managers April also helped us and she was lovely from start to finish. Working with both of them was such a great experience. They were both so helpful and kind throughout the whole process. Get your furniture from Ashley and ask for Will and April!!!

Suzanne was wonderful. She took care of us and helped us get the perfect mattress. We shopped around to many stores and went back to Ashley for the best deal. Suzanne was very knowledgeable and honest, rare qualities in the world today! Thank you Suzanne, highly recommend!

Jessica did an amazing job to help me! Friendly and professional!

The customer service was amazing and sales associate April was so patient and informative. They were willing to work with our budget and the styles were modern and sturdy 100% recommend shopping here!

The manager April is atrocious to put it mildly. From being overly aggressive with the “warranty” then ignoring my questions about all of the federal consumer complaints about the warranty program. Then her next mistake of telling my fiancée to pay for her order in full ( against the sales representative telling. To leave a deposit ) promising that the furniture will get delivered as soon as I say I’m ready. I’ve been ready and told her I’m ready and now we’re waiting for god knows how long. We had a whole house to furnish, our first house too. Now we won’t spend another cent with Ashley until April is gone from the company.

Excellent service

Brad was a great person to work with. Brad not only got me straight to what I was looking for, he gave me space and alone time to appreciate the furniture. Go Brad ,Go Brad ! Touchdown for Brad!

Sales personnel very helpful and informative. No pressure. I will shop there again

Jessica was extremely helpful in assisting us with the buying process.

Jess was wonderful with her advice and her help in picking out the right couch for our space

Lovely to meet a Irish lady today assisting me in my purchase of bed set 🛌 wonderful experience and most important great conversation about Ireland 🇮🇪 so happy to have met U Suzanne and thank U kindly for helping me to complete my purchase 😊

Suzanne was very knowledgeable. She did a great job of understanding my needs and helping me find the right product for me.

The ashley at Middletown is awesome great customer service was displayed, Brad and Amir was the MVP they were very patient with us and knowledgeable of the furniture's.

Amir was such a pleasant and nice person! He was patient as we were indecisive with purchasing a dinning set. Every quote we asked him for he kindly gave (even when I forgot one) and he needed to quote me again. Great sells man and wasn’t over the top trying to make a sell - so happy we worked with him. Always ask for him!

Jessica and Ethel were fabulous in assisting my husband and I on purchasing a new living room set. We felt confident in their professional advice, as well as their personal interaction with us This location had such great inventory and we had a lot of choices to choose from Jessica also assisted my daughter and future son in law with their sectional purchase and did a fabulous job as well! The employees of this location were all professional and very personable. I highly recommend this store

Stopped by Ashley Furniture to browse for a new mattress. I was greeted promptly by a very polite young man named Shavoy. He was very knowledgeable with all the mattresses they had. Soon we were joined by Ethel who happens to be the store manager. She saw I was very interested in a particular mattress. She proceeded to lift the head and feet on this particular mattress. Not only did I buy a mattress but I also purchased the lift mechanism as well. Ethel & Shavoy were absolutely amazing! They are an asset to the Ashley Brand! I’m looking forward to my delivery in three days! Thank You Ethel & Shavoy!

My fiancé and I went to Ashley’s looking for a sectional in December of 2023 and fell in love with a couch with help from Jess. We wanted to wait until we closed on the house we were in the process of buying. That didn’t happen as quick as we thought and set us back to March of 2024 to move in. We came back to Ashley’s to see Jess again and to purchase the couch we fell in love with only to be disappointed that Ashley’s had discontinued the couch in the color we wanted. Jess and Brad were determined to help us find a different couch that was similar. Jess and Brad were very patient with us and listened to what we wanted and knew their inventory very well but we still had our hearts set on the first couch we had picked. They both went above and behind and pulled some strings that got us the configuration we needed in that discontinued color! We are so appreciative and grateful for them both and will be returning in the near future to furnish the rest of our home with the help from Jess and Brad from Ashley’s in Middletown!

My fiancée and I had an incredible experience shopping at Ashley’s furniture in Middletown NY. We dealt with Jessica and Brad and they both went above and beyond to get us exactly what we were looking for. The sectional we wanted was discontinued and they were able to over ride their computer system and pull all the pieces we needed to make ours from across their warehouses They made the experience enjoyable and painless. We will definitely be back in the future for any home furnishing needs!

I been searching for a small sofa. Jess greeted me and showed me all the selections. I was so impressed she spoke patiently, no pressure. I fell in love with one of sofas. I have been 2 other stores and I didn’t get the attention and patience that Jess showed me. I plan to do my shopping with Ashley from now on. I recommend everyone to shop at Ashley. Thank you Jess 🙏🏽❤️❤️

April the assistant sales manager was great. I didn't have to go into too much detail before she knew what I was looking for in a mattress. She set it up where it would be delivered within the time frame that I was looking for.

I was in desperate need of a new couch and sofa, and when I walked in April greeted me and proceeded to show me sofas that I had interest in. I was looking for modular cloud like modern sectionals. April sold me several different designs color Swatches and different price points I settled on something within my budget and was in and out and under 30 minutes. It was a seamless experience. I look forward to sitting on my new sectional. Thanks again April. I will be back in the future for other furniture needs.

April was so helpful. Showed us all our options and once we decided she walked us through the whole process. Great experience. Can’t wait to get our furniture

Very disappointed told us to call when we’re ready to get it delivered and it will take 3 days then when called and have it delivered they told us it’s not available and won’t be available not until end of March which is a month from now which is unacceptable since we got rid of our old couch already and we were looking forward for our new living room set. Won’t do business anymore and won’t recommend this place to anyone.

Very easy and transport buying experience. I had the pleasure of working with Brad Warther who I would recommend to anyone looking for furniture. Brad listened to what I was looking for and gave me great options to choose from. He knows almost all of the info about the products without having to look it up! I definitely will be back to remodel the house!

Enjoyed browsing without having someone on our tail. Purchase was hassle free. Our sales woman April was awesome, very professional, yet personable.

Linda the sales lady was super nice got me exactly what I wanted color and especially the price !! Can't wait for my delivery of my beautiful dark Grey sectional!!!! Awesome place to shop thank you ladies !!!!!

Savoy was excellent came in for couch and got more

Went in looking for a vase and that's all, left with a pre-approval to finance and an interest in a mattress and an adjustable base! Lisa was very helpful, and a great salesperson! Highly recommend!

Brad was an awesome sales rep to deal with! He was very thorough, very patient and very well mannered! Would highly recommend!

Great salesman and went over every detail of the purchase!

Excellent service. My husband and I purchased a bedroom set at the Middletown location. The salespersons took their time with us and helped us also pick out the perfect mattress. They were knowledgeable, professional and very kind. We need more of that in the world. We never felt like we were being rushed or forced into a purchase. Will definitely go back in a few months for my living room set.

Wonderful experience working with Shavoy Brown. He handled all details very professionally.

Let’s Begin… My partner and I have been looking for months for the right couch. But there was always something we didn’t like. This is our first home and we both wanted to make sure each purchase was very intentional and something we both liked. One day we strolled into Ashley furniture in middletown NY. Upon walking in we are greeted by the team on site. Everyone was friendly, well dressed and laid back. This we immediately liked by me personally as I am quite anxious as it can be overwhelming in some retail furniture spaces when everyone bombards you with options. We looked around for a bit then we saw her! Lorenza 2 piece sectional with oversized ottoman. As we we were checking the out couch (sitting laying, enjoying lol) . Jessica walked up and gave us some details about the couch. A perfect way to approach. She clearly saw we were interested but didn’t pressure us. She allows us to sit on it and even showed us different options.. Just so we could be absolutely sure that this couch was the one! She even sat with us and gave us all of the pricing, & financing options on the case we needed to go that route.. We told Jessica we would like to move forward but wanted to wait a week to mull it over. We’ve ran the pros and cons against another couch we were thinking about. It really was no competition haha. What really drove us to choose Ashley furniture, was not only the couch set but also Jessica’s approach. She was cool, calm, informative and genuine. She even gave us her phone number in case we had questions (which I did and Jessica gave prompt responses) and left us with a pricing packing with all payment options. Boom a week passes and we are ready to buy the couch. We enter the space a bit after 12 and are immediately greeted by the team, asked if we wanted water or tea. Jessica was front and center and remembered us, as we were closing out as an extra bonus. We got a unexpected discount! The check out process was quick and understandable. We left the space excited and happy. I couldn’t asked for a better sales person. And team. This particular store location is a Gem 💎Thank you for your patience Jessica. The service was so nice, and the whole team was amazing.

I didn't actually shop here but the staff was really great to me. My partner and I were stuck in the parking lot with a dead battery and a frequent customer of theirs gave me a portable jumper but it needed to be charged. The staff invited us in to charge the jumper and gave us a comfortable place to sit and offered us coffee or tea. They treated us the same as they would a frequent customer, knowing we weren't there to shop. I really appreciated their hospitality and generosity, especially on such a cold night. When i am ready to buy something I'd love to give this place my business.

Very friendly but not aggressive sales person assisted us. She let us shop around and was available for our questions. We were able to agree on a package that worked for our room, didn’t try to over sell more items than needed. Price was reasonable. Quantity of furniture was extremely better than Bobs.

Great! Shavon was very knowledgeable and helpful.

Great service

Sue and Brad were great. Very happy with the experience… I’ll be giving Ashley all my furniture business.

Walked in knowing we needed a new sofa but weren’t exactly sure what kind. The sales people were friendly and knowledgeable. Not inexpensive but very good quality. An hour later, we made a purchase.

$7000 on furniture, had to wait almost 7 weeks for delivery. couch cam scuffed on the side. King sized mattress came rolled up. Was instructed to unroll and leave for ~72 hours. Mattress is 76” not 80” so doesn’t fit on the bed. Now I have to jump through hoops to get replacement pieces. No issues when I went through other major furniture companies.

Ethel was amazing loved her she is full of knowledge and we were walking out when she stopped and talked to us. Her personality pulled us back in and in doing so we spent $3,000 😂. Then Brad was great as well and helped with closing up our paper work. But Ethel was amazing !!!!! We purchased from the Middletown store.

GREAT SERVICE 👍 Amir answered all questions. Very professional and polite young man.

Our experience was amazing Ethel the store manager helped us and spoke to our son not just my husband and I. She made my 7 year old feel much better and comfortable picking his new bed She did not pressure us to buy anything additional or more expensive. April helped us complete the purchase and was so friendly and kind Highly recommend this location!

Tommy helped us out. He was very courteous, helpful and informative. Tommy went above and beyond to get us wonderful deals on our furniture that we purchased. In the future, we would come to him again. Thanks for everything Tommy!

Shavoy is the reason why I will be coming back for furniture. Thank you!

Tommy was the best and we’ll be back for another mattress most definitely. Very informative and helpful with everything he showed us. Thanks for everything Tommy and keep up the good work. Very genuine and honest.

Lisa thank you for all of your help this morning you were Both great I want to thank you for a great experience shopping with you I will definitely go back. Once again thank you both

April is the absolute best. See her for all of your needs, you will not be disappointed.

My wife & I walked into the Middletown NY store on 11/11/2023 at 12:45 pm and was immediately greeted by two Team Members: Ethel & Shavon. I sensed we chose the “Best Furniture” organization to purchase our dining furniture. Let concluded our purchase after receiving professional, informative, patient, and fulfilling service from each Team Member. We look forward to continuing our buying relationship with this company, especially with Ethel & Shavon.

I have a very happy shopping experience. The sales staff are very responsible, patient and sincere.

Amir Barksdale in the Middletown NY location was fantastic. He was knowledgeable, friendly, great personality and assisted with searching for items were seeking, showing others similar and finding colors. This sale was 100% Amir. I am sad to see when I paid because he went to the bathroom as Jessica said all of a sudden it was a split sale for something she wasn’t involved in simply because he stepped away a moment. As a sales professional myself had I had known stepping away a moment would cost him half a sale I would have told her I would have waited until he was out of the bathroom. Other people may not read their paperwork to notice but from being in sales I picked up on it immediately and asked why there were two names. I do hope this is corrected because Amir did work hard for this sale and was helpful with us from the moment we walked in the door to when we left. I was incredibly impressed with his professionalism and friendliness. Great job Amir.

Great selection, price and sales experience. No pressure from salesman at all. Brad was a pleasure to work with! Will definitely be going back!

Jess was amazing and helped us get a couch. Not pushy at all and treated us well. Go find her if you need something here!

Did not have what I was looking for. The salesman was very helpful though

We went to check out a reclining chair that was advertised on Ashley's website for a price. The location had it at a higher price. However, our sales lady April, had no issues matching the website price. She's very pleasant, polite, patient, professional, and informative. In all, the experience was top of the line.

Although we didn't find what we needed, TJ was very pleasant and funny!

Sales person was polite and a DEAL was made ...

Loved shopping at.Ashley's. Suzanne and April were amazing!l Both are professional, knowledgeable and helped us make great choices. They spent a lot of time with us, answered all our questions and recommend them to anyone who is shopping for furniture!

Great service, no pressure and very flexible financing.

Brad was very personable, knowledgeable and thorough. It was fast and easy to get exactly what I wanted.

April and team were extremely inviting and helpful. We went to do do some casual shopping and they were respectful of the time we needed and the purchasing decisions. We really appreciated their assistance during the entire process.

Ot was a great experience

Jess was very helpfully ! Unfortunately the furniture arrived damaged and now they need to come to our home and repair the new dresser, the factory sent us a damaged item and The store tells me to call customer service, so they can access and make repairs Instead of just replacing the item that we originally paid for.

Lisa and Ethel were the best! Great help finding the perfect sofa set for us.

We shopped on a busy Saturday and received exceptional service by not 1, but 2 very accommodating employees. Ethel and Lisa welcomed my family and literally made us feel at home. We look forward to our new Family Friendly sectional arriving in just a few weeks.

April and Suzanne have been amazing. They are very patient and display exemplary customer service. Thank you guys for making my shopping experience a good one.

Overnight parking…came in earlier than usual “0630” to unload me.Great service and people

(Translated by Google) The person who served us was very kind. (Original) Muy amable la persona q nos atendio

Our Sales rep April was great and informative! Nice and easy process

Jess and Brad at Ashley’s in Middletown were fantastic to work with. They were exceptionally helpful and knowledgeable when it came to choosing a mattress, assuring all our needs would be met. Also, their assistance in helping us find the perfect sofa really made our experience working with them a great one.

Jess and Tommy are absolute professionals in every sense of the word. The process was simple and smooth they couldn’t have possibly known more about the product if I had spoken to the designers themselves. Beautiful store beautiful location wonderful people.

Jessica was great to work with! She understood what we liked and knew the stores inventory very well. She was also very pleasant, attentive and gave us time to decide what we wanted.

My purchase was very easy. The salesperson, Amir Barksdale, was very professional. He understood what I needed and guided me to the correct product. Thank you Amir.

(Translated by Google) I have to say about this store that they are rats, scammers. The man Tomy sold me some furniture and charged me for things that I did not even know when I complained, they just said we can try to do the favor to fix which favor I answered, they reduced me 100 dollars from a purchase of more than 3000 dollars are dishonest. Never again buy abusers fromlmanageeverythingseemsseemsseems (Original) Tengo para decir de esta tienda que son unas ratas, estafadores .el hombre Tomy me vendio unos muebles y me cobro cosas que no siquiera yo sabia cuando reclame solo dijieron podemos tratar de hacer el favor de arreglar cual favor les conteste me rebajaron 100 dollares de una compra de mas de 3000 dollars son deshonestos. Nunca mas comprar abusadores desdelmanagetodoparecparece parece

The sales people were great. Customer service I would have to give it 2 stars. They constantly emailed me wrong information. They would email 8 to 10 times. When I confirmed delivery, they continued sending confirmations to the point I stopped responding.

No pressure to buy. Was shown exactly what I was looking for and given options

Tommy was very attentive and very helpful. Great customer service.

April our sales person was great. Never made us feel rushed or pressured. Highly recommended.

The salesman “Tommy” made my shopping experience more interesting and enjoyable than most, Kudos to him!!!

I purchased a large sectional a few months ago and recently got it delivered! Not only were the delivery drivers the sweetest, most helpful workers, but I couldn’t have made this purchase without the help from Suzanne! She provided top tier customer service; giving me every piece of information I would need from finding the right couch, loving it, buying it and getting it delivered! She called me often around the time of purchase and delivery, even after to ensure my 100% satisfaction. 10/10 for her!

TERRIBLE EXPERIENCE! We were sold an item which turned out to be disconnected. How did the sales associate not have that information? A few days later he called and offered us an alternative. We asked what consideration we would receive for accepting an alternative item that was less to our liking. The associate said he'd call back in 5 minutes and that was the last we heard from him. All attempts to find out what was happening failed. Either we were put on hold for 45 minutes until the call auto disconnected or no one picked up. We contacted the associate literally a dozen times and he completely ghosted us. We finally had no choice but to return to the Middletown, NY, store - an hour's drive from our house - and disgustedly tell them to cancel the order. The manager apologized, but that's all. Who will compensate us for the three weeks we lost without the promised merchandise? Very, very disappointed.

I went to buy new furniture and decor for my new apartment. Tommy and Amir were so helpful and patient. I’ll definitely be shopping there again soon!

Suzanne our salespeople was very knowledgeable. She took the time to listen to us and showed us many different couches until we decided on the one we wanted. Also showed us several different mattresses and took the time to show us all the different options. I would recommend Suzanne in a heatbeat

Great service! Jess is so sweet and really helped as much as she could to get us something we loved. Highly recommended coming here and asking for her is possible

Huge Thank you to April & Amir! They made my first (adult) furniture shopping so entertaining. They listened to what our budget and needs were and was so patient and supportive during the payment option process, all while making sure we got the best offer on our pieces. See you soon :)

Excellent service

April was very helpful and made my purchase a pleasant experience.

Salesperson Amir is very helpful and professional. Wish all salespeople were like that

Very knowledgeable and helpful staff. Tommy helped me with my couch. Matress expert, Kim, was in when I bought my mattress. A positive experience all around.

Great customer service. Jessica was wonderful.

Lots of issues with order and delivery and mostly not responded to by the sales associate or the costumer service dept.

Excellent customer service. You will go in feeling listened to, empathized with, and infinitely grateful for the time and dedication to inform your best furniture and finance choices. April and Amir are the absolute best.

The employee that helped me this afternoon was patient as I tried different mattresses. I needed a king size bed that was firm as well as affordable. She found the perfect mattress for me within my budget.

Super efficient!

Tommy me ofreció muy excelente servicio muy amable siempre..!!!

Nice clean place and very helpful service bought some new recycling sofas

My mom came in to look at getting a new bed. We had Brad and Michelle who were friendly and answered any questions my mom might have. They took their time with my mother's needs and what would be the best for her. We did not feel rushed or pressured with making a decision. I would recommend Ashley to anyone looking. Thank you!

Amir was our salesperson! Extremely personable - courteous and professional throughout our entire experience in the store! Based on our financial concerns…Amir was able to make a few price adjustments that met our budgetary needs! I’d absolutely recommend Ashley and Amir to anyone looking for great furniture at a great price!!

This was the easiest shopping I have ever done. Jessica the sales associate was so nice and went out of her way to set up for me a make-believe dining table so I can visualize the table set up. The store is really nice and clean but most of all the associates are extremely nice. I would definitely shop again at this location. This was my second time shopping at Ashley. The store should be getting a gold star of recognition!!! Jessica gave us different options, gave us time to discuss, was not at all pushy we listen to her great advice.

Jessica at the Middletown location was great. Very nice and very knowledgeable.

Amir, was a great help. He is professional, kind and knowledgeable. Would shop here again. Great experience!

I went to Ashley looking for a rug. Not only did I find exactly what I was looking for, but got a great deal. Ty was very helpful in assisting me with the purchase.

Thomas as well as Brad made our experience at Ashley, stress free and so easy. Great showroom, great customer service, don’t look anywhere else. Just go to Ashley furniture.

Sooo been there three times and all three times I bought something, spent over $9 thousand dollars there and honestly the first two times was great, we got the same woman both times and she was really nice and helped us with everything but the third time we got some guy named Benjamin who started off fine but told us to come back Wednesday and he would give us an amazing V.I.P. deal and discounts. So Wednesday I sent my wife because was working, so when she got there she called me and said that he is not giving us any discount at all and I called her he was acting all different to her because I wasn't there and thought he could take advantage of her. She asked him to go talk to the manager because we was promised a discount plus to be treated like V.I.P. Customers, after everything all he gave us was a $7 dollar discount and said that is the best he could do. We would never of went down Wednesday because we both where working and why go and be lied to and save seven dollars, I dont know what kind of discount that is but it wasn't worth the gas money to go down there when we really didn't have time and was being rushed and lied to, if you go don't talk to or deal with Benjamin.

First time in a Ashley furniture store .All furniture was so beautiful I couldn’t make up my mind. Ended up buying a new living set .Ty the salesperson, Was the best. He was very knowledgeable, patient and helpful. Will certainly be back 👍🏻

Great experience with Michelle. Her no-nonsense approach sold me immediately. I hate the over pitchy salesman... That was not Michelle. She stuck to what we wanted. We were in and out. I loved it. No lie... We had our furniture picked within minutes and order picked up the next day.

Worked with Amir and Ethel and they were both wonderful. Very knowledgeable and able to mix and match pieces that would work well together as well as what would work best in our home. Ethel drew a sketch of the room in our home and suggested the best way to place the sectional we chose. Amir pushed a coffee table across the showroom floor to make sure it matched the couches we chose. Excellent service and would highly recommend!!

Excellent experience Suzanne was the sales person. She is very knowledgable, very customer oriented, listened to my request and was a pleasure to work with, I also met her Manager also was great and very helpful ,

Excellent experience with customer service representative.

My wife made a $3000 purchase in store. The day after the items were delivered, she went online to look at additional pieces and she saw the things she'd purchased for $750.00 cheaper. She called the store and the manager said it was not her job to tell us about the cheaper price online, and she would not adjust anything because the furniture had been delivered already

I went in store and purchased over 3k with of furniture. The day after it was delivered, I went online to purchase some additional pieces and noticed my furniture for $750 cheaper. When I called the store they told me it is not their responsibility to let me know it is available cheaper online, and too bad for me that I paid the higher price.

Suzanne is the best! Worked with us any way she could and she’s super professional! Delivery was very fast and they had great attention to detail!

Our salesperson Suzanne and Jorge and his delivery team were fantastic! Overall we had a great experience with Ashley furniture. We will definitely be back for future furniture needs. The only thing I would like to have is a choice of upholstery color.

I purchased a dining room table and chairs from Ashley furniture at the wallkill plaza in Middletown New York and I found the table and chairs to be very unstable and recently one of the chairs broke I called the store and they told me I have to take a picture of the broken chair with my phone and send it to them and a lot of other crazy things I had to do just to replace one chair that seems ridiculous to me I paid a lot of money for this table and chairs and I find that the table and chairs is not worth the money I paid for the table and chairs in conclusion I will never ever stop it Ashley furniture ever again as the furniture doesn't seem to be as good as they say it is. I advise anyone who wants to shop at Ashley be very careful of what you buy and what the salesperson tells you because I was promised that the table and chairs was very sturdy and would not break and the chair did break now I have to go through a lot of work to replace my chair to my table and chair set that I purchased less than a year ago it's a little ridiculous but as I said I will never shop at Ashley furniture ever again as my experience was not good and I hear I was lied to buy the sales associates. Sincerely Cheryl redner Middletown New York.

Tommy is the best great salesman

Is was very pleasant the lady help me was very friendly I definitely recommend Ashley but they need to ask for Jes she is blond young.

We worked with Ty and he was extremely helpful. He gave us the information we were looking for, helped us move things around in the showroom so we were able to see the furniture in the way we wanted, and was honest in pricing and our options. It was a pleasure working with him

Suzanne from the Middletown location was a gem to deal with. She spent so much time with us and ensured we would happy with our purchase. Delivery and setup was also a breeze. A total class act from purchase to delivery and setup!

Very happy with my purchase and the entire experience. Suzanne was wonderful

Very helpful salesman with no pressure

We had a great experience with Ashley. Ethel was very knowledgeable and helpful pleasant but most of all not pushy !!

Very helpful and informative salesman. He helped us find exactly what we were looking for at our price point as well.

Excellent service

My salesperson Michelle was very informative. In addition to that she was kind and patient because I can never make up my mind.

Amir and Ty were great. Very helpful and extremely knowledgeable. Spent alot of time with us, answered all our questions and made sure we got exactly what we were looking for. Alan

I went into the Middletown, NY, Ashley store and received assistance from Ty, a new sales associate, right away. He asked what I was looking for and what my style was. Ty wasn’t just trying to earn a sale, he was truly trying to help. I would highly recommend asking for Ty for any of your furniture needs.

We had a great experience at Ashley shopping for a couch. Susanne explained everything well and was pleasant to work with.

Excellent service!

Excellent customer service. Answered all my questions, and made great product suggestions! I worked with both Amir and Erik. Great staff!! I highly recommend going there.

Wonderful people to deal with. Extremely helpful!

April was our salesperson today, as she's been in the past, and it was a pleasure working with her as always.

They are so professional

Our experience from the showroom to the delivery/set up was nothing short of wonderful!!

Brad and Michelle were amazingly helpful and thorough and my fiance and I felt comfortable and informed thru the entire process.

When we first got our furniture the sale was good. Now that a spring has broken while on warranty and tech came to look at it and deemed it not repairable we have been back to the store NOT ONCE! NOT TWICE ! THREE TIMES and was told we would receive a phone call by 7pm on our 3rd visit or next day and that still has not happened! We were actually looking to by more furniture but the service we have received it’s not looking to be in Ashley Furniture favor

Our couch is broken and we were told to get another one well we are waiting for a delivery date and we haven't gotten a date for a new couch. Right now we are sitting on a defective couch and we are not too happy right now. Everyone at the store is so nice. But right now we're not going to be so nice. $1800 was paid right away at the time of the sale. So please make this right. We want our new couch. Grrrrr

Ashly warranty service is terrible. I wouldn’t recommend this store to anyone. Made an almost 10,000 purchase in April. Warranty for all these items. Fabric of a set of three sofas started peeling off as if we had pit bulls in my house. Guy from customer service offered me to get a shaver. I downloaded some pictures so ya can see how terrible this quality is. On top of that, you can’t have anything in your laps(bcs it it fall, you’ll have to raise the chair up and get all the way down) bcs every time you seat a wide hole opens up on the side. 2 usb chargers don’t work. This is the worst purchase experience I honestly have had in my lifetime. Please take your money elsewhere, Ashley is not a reputable store, they don’t back their brand up. I wish I would have never walked in to this trap.

Love my couch from Ashleigh the buying experience was easy and the delivery process was quick and efficient

Excellent service

The sale person Amir was great and very knowledgeable. He was very patient with us. I Great personality. We left buying a couch, a loveseat, and a desk. I would definitely recommend Ashley furniture and recommend seeing that sales person.

Our Salesman Brad is the best!! Very Patient, Understanding and very knowledgeable. I highly recommend him.

Suzanne is the best!

Great in store service and efficient delivery!

We had a wonderful sales person named Suzanne we love the pieces we bought

Knowledgeable sales advisor Suzanne great service would recommend to family and friends.

Michelle was great

Enjoyed my shopping experience at Ashley Furniture, my sales rep Suzanne was very helpful in following thru on all the promises they made. I would refer my friends to shop at this store

Nice large showroom. Very friendly staff. Thomas was a pleasure to work with. Will definitely be back in the future

Had a great experience with Ethel and Tommy. They were patient with me and my husband and stayed past closing to finalize our purchase. The customer service we received was top notch.

Great place to shop

Clean , everyone was very respectful and helpful. I would definitely recommend, Ashley’s.

Beautiful store.. no vultures....today anyway!!!! Very helpful but respectful sales staff!! Greeted us but then gave us space to look and talk. No crowding or sales pressure!!!

Great shopping experience. The sales guy, Brad was very helpful with buying and delivery.

Great experience!!! Everytime I shop at Ashley furniture.

Michelle was absolutely wonderful to work with. We had such a great experience and can't wait for our new livingroom set to be delivered.

Amir was Excellent!

Suzanne was incredible. Great customer service and incredibly patient. It was a pleasure working with her. Highly suggest asking for her!

Michelle from the sales department was professional and a pleasure to work with. The delivery team that delivered my furniture was on time, very professional and took their time assembling the product. Blankets were laid out to protect the furniture and the floor. I would rate my overall experience a five.

Totally awesome experience. Very professional staff

Great staff and wonderful merchandise!!

First, our sales person was excellent. No pressure, just information and options. This person made the sale through his behavior, outstanding person. The showroom was clean. We expressed our needs, he delivered.

Nice quality furniture and Great staff

Ashley is a great place for shop for bedding and all furniture. Great representative Suzanne, to help with your decision and buying. Fantastic delivery service.

Me and my wife had a great experience with the Ashley store in Middletown our trusted advisor Tommy was terrific and patient with us as we came to our purchasing decisions

This was a pleasurable shopping experience . My sales person Amir was so attentive and happy to fulfill my every request . I was particular in finding a comfortable, perfect fitting sofa for my comfort and a coffee table and rug to match. I appreciated Amir’s patience and his quickness to please my every whim which made my shopping experience fun and successful at the same time. There were many lovely sofas and fabrics to choose from so “time looking “ is important and that’s what made my purchase with Amir so satisfying. I love my selections and thank you for the pleasant shopping experience. This is a very nice Furniture store and I will ship here again.

Great customer service and delivery.

Erik was a great salesman, very sweet and good banter. Overall very happy with the experience.

Amazing Service!

Our experience at this location was top notch! Brad was very knowledgeable and super helpful in getting our furniture pieces together. We had our 3 younger children with us, the staff went over and beyond keeping our children occupied while my husband and I were able to shop. I would definitely recommend and shop here again.

Great store , great staff always a pleasant experience walking into the store . I buy all my furniture from Ashley’s . Very clean store staff are always professional and so very pleasant ♥️

Great experience….

Great furniture. Great price. Great service

The sales man Tommy was exceptionally pleasant and very helpful. The two sales people were above n beyond helpful n knowledgeable, I’d shop there in the future for other furniture

We paid for free delivery!!!!

Great experience! Amir, Amy and Nicole are an exemplar of team work! They are true professionals at making the customer know they made the right decision at purchasing furniture at Ashley. There was an issue with our delivery but they corrected and solved it together. I will certainly purchase from the Middletown Ashley store in the future.

Go see Taylor!!! Great person and very friendly and knowledgeable

Furniture is awesome Professional sales team Delivery was top notch!

Great experience in buying our couches for our new home.

Suzanne is a great salesperson Thank for all your help and advice

April Fiasconaro was amazing! From the hospitality from the door, to the hot chocolate, to helping me make sure I picked something that was the right fit for me… April and her coworkers was so nice and patient. Will definitely be returning in the future.

April Fiasconaro was so lovely! She offered me a coffee right when I came into the door and made me feel welcomed. She helped me with purchasing the dresser draw that I wanted aswell as Erik. This is my first time here and definitely will be back again. Thankyou for the great hospitality and for helping me purchase my furniture!!! So happy!

April, at the middletown location is amazing!!! She has a ton of patience and very knowledgeable of the products in store. She walked us through everything and made our customer experience exceptional.

Had two AWESOME customer service specialists helping us Amir and Erik. Very kind, compassionate and accommodating. They knew what they were talking about and inspired confidence in the products. We’ll definitely be back! Thank you!

An outstanding sale manager Ms Ethel. 👏🏾 made our day. She called over a half dozen stores to finally find the furniture we were looking for. She is heaven sent. Middletown the best. Thank you so much Wallace family.

Good experience overall

The sales rep, Suzanne, went above and beyond to help us find what we were looking for. She even ran out to our car to give us our receipt and delivery info. EXCELLENT CUSTOMER RELATIONS!

Our salesperson, April, was outstanding!!! So helpful and very patient with us trying to make a decision on the reclining furniture we were looking at today. We made our selection and made our purchase. Can’t wait for the delivery this Wednesday! April if you see this review, thanks for all the help you gave hubby and I today! I’m certain we will be in to see you again.

Thank you Suzanne and your whole team. I just had my loveseat delivered. The delivery men were great and had my loveseat put in place relatively quickly and professionally. I had wonderful experience all around!

The staff was very helpful and responsive. Everything was ordered and delivered as promised.

Great experience. Eric was very helpful and the store manager actually sat down with us on a set we were interested in and explained some deals and helped us with the ashley credit card.

Ethel and Michelle had OUTSTANDING services when making sure I came and got what I wanted. I appreciate them for making everything happen for me and my grandmother. I can’t wait for my bed set and my grandmothers fireplace to come in. God Bless them and I hope they have a wonderful rest of there evening!

My children and I bought a new couch and a bunk bed. The sales person was kind and showed us many options. The delivery of the furniture went smoothly. We are annoying are new furniture.

Terrible experience, would never by from this company again. We purchased a table and chairs from them 5 weeks ago, waited 1 week for it to be delivered and assembled which could not be accomplished because they sent the wrong base. We waited another week for them to return with the correct base and the installers broke it during the installation and stripped all of the heads of the mounting hardware - then told my wife that it was all set. After fighting with the customer service people, they agreed to return with a new base, 2 weeks later?? Then the installers weren’t given the entire base so they could not complete the repair. Just got off the phone with “management” and they can’t get back to the house with the complete chase for another 7 days. What a joke, this company is terrible, my advice would be to spend a few more dollars and buy somewhere else. I guess we’ll eat at the coffee table for another week - unbelievable

I had a great shopping and delivery experience with Ashley.

I LOVE ASHLEY FURNITURE. They have quality and style.

Erik is an amazing person to work with. He is very knowledgeable, helpful, and has a great sense of humor! We are so happy with our experience. The store manager was also extremely helpful! Thank you!

Ethel and Michelle were amazing! Excellent customer service and professionalism. We are repeat customers as there is no one better at Ashley to take care of your furniture needs for your home than Ethel. We drove from Danbury CT to Middletown NY as every experience is consistently outstanding! Thank you as always! We love our new furniture! Tell them we sent you! Jordana & Patti

Excellent service

AMAZING SERVICE

Excellent experience from Sales at Store with our most excellent Sales rep Suzanne. She was a true professional. Delivery team came today to deliver the coach and love seat. Product was in excellent condition. The delivery team was on time and they were excellent. My wife and I would highly recommend Ashley for your furniture needs. This was our second furniture purchase in a year from them. Each time was a 5 star experience :)

Buyers understand this … if you ARE NOT happy with an item make sure you tell the delivery driver then and there because once they leave your home you WILL NOT be allowed to return or exchange. My purchase was well above $10k - My bedroom set was delivered at 8am. I ordered an adjustable base and new mattress along with the bedroom set. The bed looked giant to me but since it was 8am. I did not test it. That evening I struggle to climb onto the bed - no worries nothing a step stool can’t help. Well once on the bed I can’t reach the night stands. The bed is just too high, not functional or practical for normal life. I removed the adjustable base and although the bed is still a bit high, it was huge improvement. I called customer service in hopes of just returning the base, since I can’t use it. It just doesn’t fit with this set (something the Sales Dept should be better aware of). I am told all Sales are Final and I should have informed the driver before he left. It was 8AM! How would I have known this would be a problem until I actually attempted to sleep on the bed? The young lady Catherine kept parroting the same line, no returns and no exchange. I asked to speak with a Manager and she advised me that they will tell me the same. I told her I want to speak with her regardless. They tell me they would have to call me back. Catherine calls me back after 5mins and once again parrots what the Manager says - unbelievable that the Manager has her employee call me back after I specifically asked to speak with her. The absolute unprofessional disrespect. I once again told Catherine, I do not want to speak with her. I want a Manager. I’m still waiting for the call. My next step is to walk into the store where I made the purchase and speak to someone there. Although I already tried and was told to call Customer Service. Do yourself a favor - DO NOT buy at Ashley Furniture if you are willing to be forced to keep things you don’t need. Their Customer Service is in serious need of an overhaul.

From saleswoman April to the delivery amazing service

Received my order when it was convenient for me and Amir the salesperson was great to work with. Delivery was fast and they work very quickly. They do price match so everything went great.

I recently bought a section at Ashley and had the pleasure of working with Suzanne. She was helpful, honest and so engaging. I felt like not only did I leave with a couch I left with a friend. Go see her if you are looking for a household item. She’s will be with you from the minute you make your purchase to the moment the delivery is done and finalized!

the shopping and delivery experience were fine, just know that this isn't quality furniture, and the prices are a bit high for what you are getting.

Erik is a very personable and competent salesman, my daughter and I loved working with him!

Shopping experience was pleasant. Go and ask for Eric. Professional and nice to work with. I came in knowing what i needed and he listened and helped me. I'm very happy with the service i received and the delivery. I love my small table and stools , just perfect for my space!

Just had the best experience with Erik at the Middletown store! Usually I dread being followed around, pressured to purchase. Erik made this amazing experience! I would use him again for future purchases.

We had a great experience with Suzanne from Middletown Ashley's. We purchased everything we needed and she was such a pleasure to work with! She even stayed oast her shift to make sure we had an exceptional experience!

Suzanne was great in helping purchase the outdoor table I wanted. Professional and very helpful. Would consider purchasing from them in the future;)

Our salesman Erik was AMAZING. We had an amazing shopping experience. He had great knowledge of every product they had to offer and really went out of his way to help us. We left with everything we wanted at an excellent price! Thank you!

vary nice people, friendly staff, amazing customer,

Love my experience at Ashley! My sales woman Suzanne was very knowledgeable and made the experience of couch shopping fun. She was so very patient with me as I struggled through deciding!! I'm in complete love with my Rawcliff sectional....it is beyond comfortable!!😍 Thank You!

Shopping with Ashley was a great experience!!

Received my end tables yesterday and can’t wait for the main coffee table to complete the set! A special shout out to Suzanne for her patience, expertise and excellent customer service. I seriously want to buy more furniture just to spend time with her again! Thank you for making my experience at Ashley awesome!

They are very professional team inside the store and delivery team was fabulous! Great experience!

Terrible service and damaged furniture was delivered. This place was a second choice due to my original furniture being back ordered. This set will probably last about 5 years. We got a broken drawer, a spot of paint, and the top finish on one peice was irregular. Customer service was clueless and didn't talk to the store to get the details. Still pending getting my drawer repaired. Don't recommend, and will not shop here again.

Ashle's Furniture store in Middletow, NY was a pleasant quick pop in which turned in to a perfect order for my 14 year old who was happy on picking out his mattress. Suzanna Ficken was our salesperson and she was nice, professional with a good sense of humor. She was very helpful with our questions and her answers. I will definitely be back for a 2 more mattresses and livingroom set.

Original contract was around $1,300 for the pieces we got, did a once over, inspected them as the sales rep told me to, later on a more in-depth inspection someone tried to hide a massive tear in the electric chair I got for my nana. Also noticed that they’ve still been charging me MORE then what the acima payment program, being well over what was contracted to pay. Be wary about how and what you purchase. No one contacted me after I inquired about the large tear in the chair, but I could only imagine their response will be “oh well”

VERY NICE PLACE TO SHOP FOR FURNITURE. SALE PERSON HELPFUL IN AND OUT OF STORE WHEN FURNITURE WAS DELIVERED.

Last year I bought my bed..Bashland it is gorgeous. MR Erik speaks Spanish so he made it easier for me , very courteous, so was the other staff in the store.very strong furniture

Great experience purchasing our new mattress. April was thorough and knowledgeable when picking the perfect mattress for us. Suzanne was also great at checking in and making sure that all went well with delivery.

Amir was wonderful .the sweetest guy ever.. Go and see him

Very wonderful experience. Very nice and efficient delivery men. I had a wonderful woman (Suzanne Ficken) guide me through the whole process. She checked up on me and I could tell she truly cared about me and wanted everything to go smoothly (which it did).

I’ve had the best experience here out of all of my home shopping needs. Bar none. The staff here is amazing. Suzanne though!- is phenomenal. I couldn’t have asked for a more genuine, down-to-earth, attentive and understanding consultant. From the moment I walked in, to the moment I walked out and even post delivery, I received nothing but 100%. The delivery of my furniture was better than what I could’ve even imagined. Early, courteous and kind are just a few of the many words I use to describe the gentlemen that came and assembled my furniture pieces. I will be filling up the rest of my spaces with pieces from Ashley, especially and specifically with the help of Suzanne.

Suzanne is AMAZING ! My husband and I needed to furnish our guest house. With family visiting soon, we needed the items quickly . Suzanne assured us that many items were available and would be delivered in just 2weeks. Suzanne, provided individual attention to us from the minute we came in until we left, with everything we hoped for and more ! The sale prices and financing are unbeatable. Thank you Suzanne, and the awesome delivery men. Our furniture is beautiful ! Truly the best shopping experience we've had in years !

Suzanne from the Middletown store made this experience very easy and pleasant. She was helpful and showed us many options while not being pushy or aggressive as many salespeople can be. I would recommend her to anybody that is looking to buy furniture in the future. And as a side note, we had are almost three year old with us running around the store and the whole staff was very accommodating and happy to see her lol.

Suzanne Ficken at Ashley furniture showroom was great to work with while looking for a new mattress. She was patient and listened to my concerns. It was evident from the beginning that she was more concerned with connecting me with the right product than just making a sale. The whole experience from beginning to end was pleasurable and relaxing. Highly recommend Ashley and Suzanne!

If you need furniture this is your store I highly recommend it Suzanne was really helpful she really took the time y patience to show me around I find what I was looking for she make sure I got my delivery. I'm happy with my purchase please ask for Suzanne she will help you

Ethel Bartoli was the most incredible and caring sales person ! Especially with the purchase for my family!!! Very kind

Sales people are friendly and helpful. Bill was very patient with us since we needed a specific size. What we chose took a long time to come in because of the delays in shipping, you have to be patient!!!!! This is the 2nd time I've purchased a couch and kitchen set from Ashley Furniture, I'm never disappointed! Lasted for years!

We worked with Michelle to purchase some new furniture, she is AMAZING! So knowledgeable and helpful. She answered all of our questions and helped us purchase great new pieces for our new home! We highly recommend coming here to shop for your next piece.

Wonderful experience from shopping to delivery thank you

I had a very nice experience with a very professional and very helpful sales representative ( Brad & Michelle) they helped us finding the perfect mattress and sofa bed for our baby playroom.i highly recommend them

Suzanne helped us buy pick out and purchase all of our new furniture for our brand new home. She was very helpful, friendly and fair. I would recommend her and this store.

My mother and I had and amazing experience at this store thanks to Erik Anariba!! He went above and beyond for us. We needed to fully furnish my moms new apartment from bedroom furniture to living room to kitchen furniture and everything in between. We got this all done in one day side by side with Erik. He was so helpful and had great suggestions that we took him up on! We were able to get a great deal as well! So impressed with Erik’s customer service and guidance. :)

Suzanne was very helpful and thorough. Quick and easy delivery.

We worked with Suzanne at the Middletown Location. She was amazing! She listened and understood our requests and showed us exactly what we were looking for! We received our delivery promptly. Our experience was a great one!

Tonight we had the pleasure to work with Keegan at the Ashley’s Homestore in Middletown,NY. We only needed a dinning table with chairs. I always check the stores online sites to see the item first before deciding to go to the store to fully check it out. As soon as we got in the door Keegan greeted my family and I. Then I showed him what I was looking at prior to coming in and ball started rolling. Him and his manger helped us from the start to finish. Everyone was very nice and knowledgeable about the products. I would recommend this store if your looking for any type of furniture and a great group of people to work with you.

Both supporting employees were wonderful! Keegan and April were excellent. Thank you to both!

I was helped to purchase a new couch, as well as a bedroom set for my son. Keegan and Brad were extremely friendly and helpful. Highly recommend!!

My wife and I were interested in purchasing a bed. Erik and Keegan both assisted us. Keegan greeted us as we began our search. Erik talked to us about the different models. They both were very friendly and engaging. I typically do not vibe well with sales people. I enjoyed the way these two gentleman spoke with us. What a Wonderful experience, and we bought a kick as bed !!! Thanks Guys !!!

Erik at Ashley Homestore on Dunning Rd. Middletown NY was extremely helpful in finding me the right couch for my space. I also appreciated that he was able to price match and get me a fast shipping date in only 4 days! Couldn’t be happier. Thanks Erik!

Very professional. Stop on on time of delivery. They are in constant contact with the client. Just amazing!

My parents and I both are waiting on replacements for our adjustable base remotes and it’s been months, I clearly see the operations team working to get me the remote I’ve seen the emails sent out and nothing, this company doesn’t care about any of their customers until they finally get enraged. I’ve been sleeping with only the feet up on my base for MONTHS now and I still haven’t received a new remote when my base is still under warranty, if you are gonna shop for bedding do so at mattress firm or Raymour and Flannigan because I’m sure they’ll actually take care of you if something goes wrong.

Always a pleasure!!

Process was smooth and very quick. Asked the salesman for the piece of furniture we wanted and he quickly looked it up and located it quickly. As well he even honored the online pricing which was a significant difference. Awesome experience!!!!

Stopped in a few weeks ago and the lady who was supposed to “help” me wasn’t really paying attention much to me at all and just kept trying to push me onto things I didn’t really like. Then manager came over and she was really insistent on getting me to buy TODAY but I told her many times I was closing on my home soon and couldn’t make any major buys and just kept being pushy. Some beautiful products but unfortunately I had a much better experience at Raymour. I recommend shopping online for Ashley’s as you won’t be met with a pushy sales person

Great experience, Erik helped us find the perfect furniture for our home.

Our sales associate Erick was great and very helpful.

It was awesome to be served by Ethel Bartoli. She is so pleasant. No words can describe her enough. Very patient

I’ve shop here multiple of times and each time it’s great. Eric is really a great help and patient, I advised anybody going there to ask for him for help, you won’t be disappointed.

Had a great experience with sales person and delivery! Knowledgeable and efficient about all furniture. They helped me and my daughter match her current pieces to new ones. Deliver was easy and quick.

Excellent sales person Michelle, middletown new York store, nice quick deliver gentlemen.

The only reason they did not get a five was because the delivery people rushed and messed up part of the furniture and forgot a peg for the shelf. Brad is amazing. He is professional and a tremendous help. If you need to go to Ashley Home ask for Brad!

Fantastic friendly service

That guys their were very helpful and knowledgeable , I would recommend them and I’m very please with my purchase

Today I went into Ashley homestore to cancel a order I did yesterday. Reason being the sectional I ordered was too big for my living area. However thanks to Ethel Bartoli at 88 dunning road Middletown NY (Ashley home store), for being tremendously helpful and understanding I end up reordering a different sectional and I did not have to go back to the previous Ashley homestore I went to.

Erik was AWESOME! I felt like I knew him for years. Great time great coffee. So happy I stopped in. :)

Erik was such a pleasure to work with! Made the whole experience seamless and stress free! Will absolutely be back again! Thanks Erik!

Brad, our salesman in Middletown NY, was very respectful and helpful. Just a really good person to have guide you while buying stuff.

I've been shopping around for a new bedroom set for months. I finally went into Ashley Middletown, NY, Dunning farms location and found exactly what I was looking for. I was greeted by Erik Anariba who made the entire experience memorable. Erik helped me find the bed set and mattress that I had been searching for for months. Erik was well informed about each piece of furniture and worked hard to make sure I received the best deal. He was super patient. He provided me with his contact information so I can reach out in the event I had any questions, which I did, and he responded promptly. I felt I could trust Erik, because he had my best interest in mind. Its not always easy to feel this way with people working on commission, but he never once made me feel like he was trying to make the sale for his benefit. Kudos to you, Erik. I am happy to say my sale has been finalized and it is because Erik walked me through the process. Erik Anariba is an asset to the Ashley fruity company and I have already recommended to him several friends and family. On the flip side, I did visit Ashley Homestore Outlet in Middletown and my experience was completely opposite. The gentlemen who greeted me was kind and well informed, but begged me to make my purchases with him. He literally said, "come back to me when you're ready. Don't go to the other guys. I want your purchase." This is was prompted me to ask him if he worked on commission, at which he responded, "yes". At that point I was turned off from the experience and decided I did not want to spend my money in this particular store. Customers should not feel as if the sales person is helping them to receive commission. And that is how I felt in this particular Ashley outlet middle store.

Staff was very helpful with helping us match accent chairs to a couch we bought from here a few months ago. The selection is also high quality for reasonable prices.

Great place to shop for furniture. Tommy and Brad were awesome and very helpful .The Two Delivery guys were also wonderful. I highly recommend this Store

The sign on the door says they open at 10am. My husband and I showed up at 10:05 and the doors were still locked. We waited another 5 minutes and they still didn’t open. We were coming in to purchuse 2 new bed and mattresses but I guess they lost that sale. In my opinion it’s important for businesses to be on time, especially because I was operating on a tight schedule.

Sales lady April was awesome, friendly and knowledgeable

Very happy with purchase and delivery. Have been and will continue to be a customer

My experience was great I was delightfully greeted by Tommy the store salesman . He patiently waited on me until I found the chair of my choice but my funds was limited that day and he assured me that I could order from home. Tommy had April to call me at home the next day. She was pleasant and helpful in placing my order and I was very grateful and happy for all their services.

Excellent sales staff. Friendly, accommodating and knowledgeable. Received my order quickly and in perfect condition. Highly recommend.

Brad was an excellent salesperson and we’re completely satisfied with our shopping experience there.

The salesman Brian was very very helpful he showed us all the possibilities and quoted prices as we went along. He was efficient arranging delivery managing paperwork he had us in and out in a very reasonable amount of time.

Tommy is the man I always purchase my furniture with him. If anyone needs outstanding service, someone who is helpful and can really put a room together, that’s your guy. He made the whole transition easy, we’ve made a few purchases with him this year and I am definitely gonna be a customer of his for life. I loved that he wasn’t pushy and really made it seem like he was trying to help me find exactly what I want rather than sell me the most expensive thing out there. Really appreciate this young man.

Burt knows customer service. But more importantly, Burt knows how to hear the customer and provide exactly what will be purchased and enjoyed. We made an extremely large purchase that Burt will not receive credit for; however, every next purchase will be with Burt and his store will be highly recommended. If you're reading this, I'd like a call from the owner to brag on Burt.

On June 5th of 2021, I and my husband went to Ashely Homestore in Middletown NY 88 Dunning Road. I and my husband just purchased a home and needed to get furniture that was reliable for children under the age of twelve.So our salesman Brad Warther made it clear to me and my husband the furniture was stable and reliable for all kinds of hiccups. So, I and my husband trusted this establishment and the salesman and the hype and purchased the couch and the warranty program just in case.But get this, the couch is only 9 months and it broke on the side "for no reason" and I called my warranty service, and they told me the couch is not even a year old. They stated that I had to call the one-year warranty with Ashely Homestore.I called them made a claim and they sent a liar to my house who didn't even touch the couch and wasn't even in my house for more than 5 minutes. He looked and the couch and said it wasn't fixable and if I had insurance on the couch, they would cover it and walked out.Three days later I get a phone call from Ashely Homestore, and they said the tech stated I told him someone overweight sat on the couch so they couldn't do anything about it. And the claim was closed. May I add my conversation with the tech did mention weight however I stated no one over the weight of 350 was on the couch so there would be no reason for the wood to crack the way it did? But he lies and says I said fat people were on the couch and that's why It broke.Not to mention It's the first year and the couch broke!!!! Like why can't just replace it on that alone...WTF!

Brad was the best. 5 stars 🌟🌟🌟🌟🌟

We were promised a delivery before Christmas and still haven’t heard one word from them. Won’t order from them again.

Had a great experience with the sales associate Erik he explained everything to us. Believe me my daughter and I drove him crazy, we had so many questions and he new his stuff answered everything. Very funny I may add. Purchased a brand new king size mattress and a living room set. Thanks Erik and Ashely for great service and prices

Our delivery came today. This was the day I was told at the time we bought the sofas. No delay at all. The delivery guys did great job. Took away all the wrapping. I am very pleased. Our salesperson Suzanne was terrific. I loved her sales technique. That day was the 1st time anyone let us look around and shop without pressure. I would definitely recommend you to friends and family

Suzanne helped us. She was very friendly and professional. She was patient with us. Took her time showing us around and answered every question we had. I highly recommend.

I placed an order on 11/18/21 for a couch and chair set for my living room. I was told that it would be delivered by 12/20 or before because of Christmas. I called today and the wear house didn’t even have us in their system. I was transferred back to the store and no one would answer. After calling 6 times with no answer my husband blocked his number and they answered right away. The woman who answered the phone was rude and the floor manager was “not available”. Our sales woman was wonderful but now we have no furniture for Christmas and I’m still waiting for a call back from the store. And when I asked if I would get notified if I cancelled I was told I would not. I would just have to wait and see if the order would be cancelled and who knows how long until I would get my money back. Horrible service all around.

From the salespeople to the deliverers, this store is amazing. They helped us find a table that was right for us and aided us in the whole process. Delivery was quick and easy, the deliverers were very knowledgeable and helpful. They were also very friendly and delivery was very fast and efficient! Definitely recommend!!

April was very friendly and sold us such a BEAUTIFUL sectional & recliner! She did everything she could to make it happen! I highly recommend asking for her if you go here! Outstanding customer service

Quick and easy Sam was very accommodating and great to work with

Found everything I wanted. Very friendly and helpful staff.

Every thing at the store went great promised delivery 12/8 of course they called sent text 12/3 saying 12/8 you will have delivery. Then they called 12/6 no you will not have delivery 12/8 maybe next week no day no time just maybe next week.

Bought a living room set there yesterday. The salespersons were wonderful!The show room was absolutely beautiful!

Shopped with Billy. He was great help! Very happy with my experience.

I tried for hours to order these lamps on the internet and couldn’t place the order. They were just what I had been looking for So I called the Ashley stores nearest me they did not have the lamps in stock but they could order them and have them shipped to me On the internet shipping was Free the store had to charge me $39.00. for shipping. I was told the store and the mail order are two different companies???? Can you believe that???? I think this is very poor customer service.

Michelle Burke is the best sales person we found for furniture! Very helpful with no pressure to buy! Informative and helped us get our dream furniture for our whole house for a great price. Highly recommend going to her today to purchase any furniture!

HORRIBLE EXPERIENCE!! My furniture was delivered damage four different times. Had to spend hours on the phone following up to have it replaced. Finally, I had to pick up the floor model myself. Would never purchase anything from Ashley furniture again.

(Translated by Google) Good place, friendly and patient people. They heard my idea. (Original) Buen lugar, gente amable y paciente. Escucharon mi idea.

Spoke with Brad of Ashley HomeStore on the phone a few days ago about a sectional sofa I’d seen online. Although the store didn’t have it on display, we decided to take a look around and meet with Brad. Once we got there we knew we wanted to purchase the sectional we had been eyeing up online. Brad helped us make the purchase and informed us that ordering through the store rather than online would ensure a faster delivery. We are due to have our sectional delivered this week!!! Totally looking forward to it. Brad was super helpful and very kind!

Bought a mattress for my grandson. We had the most wonderful salesman, Billy. He was very attentive and took the time to show us several mattresses for my grandson to try out. We're very happy with our purchase and the team at Ashley!

Sam was very helpful and took the time to explain the configuration of the couch we wanted in detail. Very easy to work with and did not badger us.

Veronica and Brad were helpful and knowledgeable!

Shopping experience was great. Slales person very nice friendly professional.

I’m not sure if this is the correct place or not. But I recently stopped in to the store next to hobby lobby in Middletown NY. I was greeted immediately by a friend face, and a beautiful soul named Kimberly. I don’t typically go out of my way to write a review, but since my experience was SO personal… and WAY beyond a typical salesman I just HAD to stop by and let everyone know that I had a great time. She was very attentive, knowledgeable, and personable. I am VERY satisfied with the customer service. Just wanted to say thanks Ashley’s!!

Much better experience overall than other well known furniture stores. This includes quality of the pieces and punctual delivery times.

Ish and Tommy from Middletown were top notch. Furniture is amazing!!! I highly recommend purchasing your furniture at this store.

Just purchased a living room set from Ish, a fantastic salesman who has sold my sons furniture before. Ish was patient and helped us with many options before we decided on our new set. He was an absolute pleasure to work with. Prompt , intelligent, very sociable. We will definitely purchase from him again!

What a pleasant shopping experience! Suzanne was so patient and informative! Ethel was friendly and courteous! Both ladies went above and beyond to help us find what we were looking for! And the delivery men were professional and thorough with their set up! We couldn’t have asked for a better experience!

Good professionalService at the store. Helpful n knowledgeable. Delivery was on time, guys were professional and polite, and quickly set up the reclines.

Ish, my salesperson, was very kind and attentive to my needs. I needed a sofa. He found one in a few short minutes. It was within budget, in stock and delivery was with a few days. I couldn't ask for more.

I just had a delivery from Ashley furniture in Middletown NY and I must say I am very disappointed with their furniture! When my delivery came the dresser I bought came with missing parts! Never the less I will never shop at Ashley furniture ever again!

They had a really good in-collection. Honestly, I went to the other store(Raym...) before Ashley, And they did not have any option to chose for the Cal King bed set. they only had one which I was only able to see online and est. the delivery time they said was like a decade. And the service at Ashley was way more better than the other store. And BIG thanks to those delivery guys, They work really hard.

Best Place to get furniture for your New home, great price, Best furniture collection in the town. Billy is great guy, He was so helpful with all furniture and configuration and He’s really good at what he does.

Bought mattress and foundation. They misinformed me that the mattress and foundation was one price and it was not so! Once I realizes that they charged me 300 more it was the foundation. I want to return and they won’t take them back because it was delivered! This location is in Middletown NY. I called corporate office and they told me this store is individually own. That means they can make their own rules. So don’t buy from them. Go to Raymour and Flannigan. They are excellent in taken care their customers. I will never buy again from Ashley Furniture.

Tommy was very helpful and patient, he went though all the options we wanted to look at, and we got exactly what we wanted! thank you

Thank You Ashley! Your team was excellent and quite helpful. 👏

April was such a great help Today. She made my husband and I feel very comfortable and important while helping us with our purchase. Her Great customer service was very much appreciated!

Defective Furniture is being sold at this location. Stay away! Poor customer service at both Showroom and Customer care. After 2 months of being at my home when you sit down you fall right in and hurt myself with the wood on Furniture. Defective and Unsafe!!!!!

My parents, fiancé and I went there to get new mattresses and Mesha and Nick were amazing. They understood we were on a budget and went over everything that was within the budget. We walked out there very happy and satisfied. They did not rush us and made sure we were happy with our purchase. They went over all the necessary paperwork and made sure we understood it all. We will definitely be back in the future.

Thank you Sue Singer our experience was wonderful!!

Supposed to get 4 hr window for delivery instead got going to be late around 8AM then automated message at 4 PM 20 minutes out finally called store and told 9 minutes away at 6:30 PM truck showed up just before 7PM put piece together frame bent removed now waiting a week. We will see what happens and if they do anything for the inconvenience.

Billy Obie Fantastic customer service!! Thank you for helping me today, you gave me my time and helped me at the same time loved it. Thank you!!! wii be back!!

Fast and efficient service.

We worked with a gentleman tonight who was ever so patient! His name is Ish and I was adamant about matching colors from my old hutch with a new dining room set. He kept sharing all the options that were available until I was happy! Such a respectful and polite salesman.

Suzanne made my buying of furniture a wonderful and joyful experience. She was so knowledgeable and helpful. Suzanne took great consideration to my wants and needs. She is a gem!!! Thank you again Suzanne. It was nice meeting and talking with you ☺

We arrived at Middletown, NY location after going to Raymour and Flanigan where nothing caught my eye. Once at Ashley we were greeted by sweet young lady by the name of Cynthia. I immediately found what I was looking for and Cynthia helped with colors and providing different options. Overall it was great experience. looking forward to receiving my new furniture!!!

We had the best experience in the Ashley Furniture store in Middletown, NY. From our first visit we met Brad Warther. He was super friendly, knowledgeable & gave us the space to look around then helped us find new living room furniture. The prices were very reasonable. So we ordered our new living room set & today went back to order our new bed, headboard & 4 dining room chairs. We got work with Brad again & also Nick. I highly recommend going to Ashley furniture in person.

Wonderful and relaxing experience at Ashley HomeStore at the Middletown, NY location this week. Purchased my first bedroom set and mattress. Working with Burt was a pleasure. He was pleasant and patient. Burt took the time to follow up in answering all my questions and was patient in helping me choose a comfortable mattress that was wihin my budget. Thank you Burt!

Had a great experience with my sales associate Erik. He was very patient and really worked with my budget. I'm very happy with my purchase.

Total waste of time! These folks want your money at any cost. DON'T BUY!

I want to thank Mesha (Middletown) for all of her help today with finding a new sectional. She got right down to business and she was so sweet and courteous. Give that girl a raise! Excellent staff, great store, beautiful furniture.

My parents ordered furniture for their new downsized apartment. The chose to wait over a month for delivery so that everything could be delivered together. Delivery was confirmed for this coming week And now they received a text that the sofa (which is what was delayed in the first place) will not be delivered. This is unacceptable and I need to be contacted immediately not remedy this situation.

I went to Ashley Homestore in Middletown, NY and had a wonderful shopping experience. Me and my family were helped by Nick and Nelson.. They both exhibited Excellent customer service. They were able to help us find everything we needed. Very helpful and knowledgeable.

I’m sending a huge thank you and kudos to both Ethel and Brian on your tact and skills!! I had such a fabulous experience with them. They were entertaining, accommodating and such a great team to work with! I appreciate your help and understanding! Next time I come in…heading straight to you guys!!

Mesha was an awesome sales woman and was a great help. Such a great experience shopping there and so happy about our new couch!

Unlike any furniture store I've ever been too! Incredible helpful staff, super polite and pleasant to talk to. Free hot Starbucks to help Me focus on my decision as well. I'm a man with zero sense of style. luckily for me, Cynthia was there to point me in the right direction. All said and done, I feel great about my purchase and will definitely being coming back. Keep up the great work!

We had such a positive experience here. Brian and Burt are the best. Extremely patient, very informative. I can say they went ABOVE AND BEYOND from what they were supposed to do. We placed our order, they made sure we would get our furniture within our requested timeframe (very short notice). Very accomodating to our kids. We will 100% be back here for more furniture

Brian S. in the Middletown NY store has been extremely helpful! I came in the store to help my son (who is currently quarantined) purchase a sofa for his new apartment. Brian helped me explore several options, was very patient while I conversed with my son, and went out of his way to make sure everything went smoothly. Thank you Brian.

Furniture is nice, place is trash

Lots of furniture to pick from, great staff and awesome delivery.

Bought a bed And dresser it took the guy 15 minutes for everything was friendly and the staff at ashley furniture were amazing

I just bought my daughters first bedroom set through them it was beautiful and from start to finish a pleasure to work with this company. I have bought a lot of furniture through Ashley's and have never had a problem I highly recommend them. Great job to everyone involved

We were very pleased with the service provided by Eric A. Thank you very much for all your hard work.

Andrew was great he helped a lot and went above and beyond we will be shopinng here again

We had a great experience with Suzanne and everyone else we spoke with at Ashley. From choosing the right furniture to the delivery. Suzanne kept us up to date and checked on us to let us know delivery was looking about a month away still to getting a call a few days later that it was actually ready for delivery! Definitely recommend!

I had the pleasure of speaking to the Operations Manager, Traeshawn concerning ordering a small part for my drop lock desk drawer. He gave me his time and did everything he could to assist me in obtaining the part that I needed. Much gratitude to you Traeshawn!

- [ ] I was weary to purchase from this store due to the reviews I’d seen however I am happy to say that I had a positive experience. The store itself houses many options representing different styles. The associate I worked with,Suzanne, was incredibly helpful and did her best to make my vision come to life. Suzanne was forthcoming and told me it would be a while before my furniture would be available (amid the pandemic its completely understandable as there are many factors to consider). We did hit in a bump in the road when my items that had been labeled as will call were given to someone else despite how long before I had reserved them but I was told this is company policy- hence the 4 stars and not 5.There was about a month and a half wait between the delivery of my first and last delivery. Regardless of it all, Suzanne did her best at consoling me and was intentional about service recovery. It all worked out in the end and I am very happy with my furniture! All of the pieces look great and came in perfect condition. Will definitely return to furnish other parts of our home.

Sam was such a great help! We got everything we wanted & fast.

John A is an excellent sales person. He is uUnderstanding, kind, and not at all pushy. I’ve been to other furniture stores where there is pressure to buy, but John did not pressure at all and answered all questions with patience. What a great guy! If I was the owner of Ashley furniture I would give him a raise and a promotion!

Horrible from the beginning. Never told 4 of my chairs weren’t coming with the rest of furniture. One chair was wobbling and it’s a headache to get fixed. Brand new and won’t replace it. They called mine my mom and husbands cell phones non stop even after confirming delivery several times. They had wrong address for delivery and called twice to change and they STILL went to wrong address. Was told my store manager remainder of chairs would be in last week and told today by customer care they won’t even be in until end of this week. No problem taking the 4 grand so where is the customer service??? Wish I could give zero stars. Almost forgot… Was told by our salesman that the couch we wanted that part of it would not be in stock until December he said he would call and confirm that and get back to us the next day it’s been almost 2 weeks and never heard from him so we had to go to Raymour Flanigan to buy a couch. Never again will I purchase from Ashley’s

We're in the process of helping my father move into an assisted living facility and are purchasing furniture to make him as comfortable as possible. Along the way we were fortunate enough to have Suzanne F. as our sales associate. She went above and beyond (multiple times!) to make sure we were getting exactly what Dad needed, when he needed it, in the color he needed it and at the best price she could get us. We've changed delivery dates when there were conflicts, switched sizes, styles and Suzanne handled it all with grace and true professionalism. I have no doubt that all Suzanne's help will make Dad's new place feel like home. Adding an addition to our review. We went in yesterday to buy a mattress for our guest room. Eric, the associate that greeted us was wonderful. He listened to our needs and our budget and showed us the selections that would work best. We got exactly what we needed, no oversell. We were in and our in 15 mins. Very pleased again.

Outstanding customer service ! I was waiting for over a month for a couch set from a another store. They were able to get me the same set delivered next week and I was in and out super fast!! Guys were knowledgeable and so nice! New customer for life

Erik was a very helpful and friendly sales associate. He spent time explaining availability and pricing to me in store and was also highly responsive to all questions via text, even on days he was not in the store. Erik even kept his eye on a piece I was especially interested in to let me know the best time to order it for quick arrival. It was a pleasure shopping at Ashley in Middletown.

Zero stars. Shop at Bob's. Terrible overall. They paint this picture of best furniture store ever. I was charged for items I did not purchase, they rush you through the paperwork so you have no time to review it. Every single item. Delivered was damaged. Nearly 3 mo the after my purchase I'm STILL waiting for items to be delivered. They damaged my property when delivering the sofa and damaged the sofa. Not so much as a "sorry." I lost count of how many days I've had to take off waiting for deliveries. Last delivery was damaged. Still waiting for a new one. Customer care provides no customer care. Just an oh well, whenever we get it we'll ship it. Never again. Do yourself a favor and ONLY SHOP AT BOB'S. They'll never let you down.

Just ordered my bedroom set from here. Erik was extremely helpful in assisting me in finding just what I needed! Great experience.

Purchase furniture for a new house and got a great deal on everything the salesperson was polite and helped find what we wanted. We got the warranty and actually just used it because one of my chairs was loose and they came right to me to fix it.

Nick was the best. Very patient, great customer Service and he went extra mile to give my wife and I virtual idea of what works the best for our home. Awesome 👏

We went into the Ashley Homestore in Middletown on Sunday to look for a bed for a new home. We were greeted by Nick a very “unpushy” salesman. He allowed us to look and didn’t try to sway us in either direction. He asked his Sales Associate Suzanne to help us as he was working with a different customer. Suzanne was great in helping us find a new bed, Nick came back in to help us pick the perfect mattress. They are some pair. We can’t wait to go back and buy a living room from them ASAP !!!

I went to this store with my mother in law to try to help her find a new bed. She knew what she was looking for and was specific with what she was looking for. We were lucky enough to get Sam, who was an amazing sales person. He was very patient with her and tried his best to find what she was looking for. She was only able to purchase the bed at the time and was going to wait on the mattress. The bed was being delivered sooner than we expected and I contacted Sam and he was able to get her the mattress she wanted so it would come in the same delivery. Nothing but great things to say about the store and Sam. So much appreciate all his help helping her find exactly what she wanted. He went out of his way and I would recommend getting in touch with him for all your furniture needs.

Walked into Ashley just to browse but I ended up liking a sofa and decided to purchase. Sam helped me by answering all my questions, purchasing went smoothly and he also addressed any concerns I had with the back ordered date. I received my sofa yesterday and I absolutely love it. Delivery went well and I couldn’t be happier with Sam’s help and service.

Just bought 2 beds for a lot money but I find out one day that it’s damaged and the people came to assemble the bed just use other screws that it’s not made for it and cannot hold them See on Photos the hole for the screws is not the right place Had hard time with customer service and warranty

Fantastic experience with my new dining room furniture. Wonderful customer service all around - Suzanne is amazing. Will definitely be going back to this Ashley store for my future living room set!

So I made a purchase at the new store location by Micheals behind Walmart.After my first delivery date was cancelled and my item was sold on me they located an item. Then my second delivery date was cancelled excuse was item was damaged. Finally after third attempt I get the item! I was given free delivery do to first failed attempt to deliver. I was offered a 100.00 refund for the second attempt then I was told I could not have that because it couldn't be approved!All I have to say is unless you want to play a waiting game to get your delivery go somewhere else! Also if they offer you a refund do it in person and get it in writing! I have never had such a bad experience before buying furniture!

Brian and Brad did an exceptional job helping me pick out new furniture. They were patient, courteous and most importantly they were not pushy. I would absolutely recommend and use them again.

The sales team at Ashley are great! The delivery team were great! The problem is the warehouse team don't inspect the furniture very well before it leaves the warehouse.Then you end up with damaged furniture in your home and have to wait weeks for a technician to come to your house to address the problem. You are told that they will be in touch with you in 7 days to send a technician out, 7 days come and go. It's very frustrating, you spend all this money on nice furniture and then it's like they forget about you.

Beautiful

I walked in was greeted immediately in a good not too aggressive way by Ish who was very happy to help me find everything I was looking for and made me feel comfortable with my big purchase. I would highly recommend asking for him when you come to Ashley’s in Middletown.

I took my brother in law shopping for a new dresser. He has autism and my mother in law is blind. Everyone at Ashley’s was super helpful and patient with us! We really appreciate all the extra time the employees spent with us to find the perfect dresser. Especially Brian and Burt. Thank you so much.

Do not shop here. I ordered furniture in March. 1/2 the set was delivered in April with a delivery date of June 19 for the rest. The pieces are unavailable. They will not allow me to return what was delivered so that I can pick out another set that will all match. Even after asking that they not do a partial delivery right from the start. I'm now stuck with a bed, night stands, and a mirror that will not even match the dresser that it attaches to. For a mismatched set I would have been better off going to a good will instead of spending thousands at this trash store.

Love Ashley's what more can I say....... she's all over my house...! I'll never shop anywhere else the quality of product is what keep me coming back.... living room, my bedroom, diningroom.... next it's the boys new bedroom sets......

the store and customer service is nice and all but the delivery is unprofessional. not only they delivered the wrong parts to my bed TWICE, their phone customer service is trash. i paid my furniture all this money just for them to give me a hard time. i’m not happy at all and will never order from here ever again. respectfully.

Had a great experience here. Suzanne was my consultant and was super nice! Found the perfect couches for my family and the delivery only took 5 days! Talk about amazing !! I absolutely love my couches and will definitely be purchasing any future furniture in this location. 👌🏾

John was amazing! So much expertise. We got such beautiful furniture and everyone at the store was so caring. Loved and would shop here again!

Ishmael was great. He listened to our needs and what we were looking for and found pieces to satisfy our needs. He is a pleasure to work with and talk to. We will be back to shop with him.

Recently moved to Middletown from NYC ... so very use to salesman hunting customers down when shopping.... Not so here ... stumbled across one of the most AMAZING sales reps ERIK ...... One of the most important things for me is feeling like I am being heard and that the sales rep isn’t just pushing his/her own agenda. - I was really so so so impressed with this young man. He would pick up clues as we were talking and use that information to guide his recommendations..... he would state the reasons he was showing me something and state reason he wouldn’t show me something. Very very attentive and patient. Best furniture shopping experience I’ve ever had! Ashley is very lucky to have him and I wish him a lot of success! Thanks ERIK I love my furniture!!!

Erik is incredible... If you want a professional and knowledgeable service advisor to help you with any furniture needs come see this man! You will not be disappointed.

Ish was very professional and he knew the merchandise like the back of his hand. He was very helpful in exposing all the options available to me.

We went shopping at the new store and were helped by Erik Anariba. He made furniture buying easy and stress-free. He was patient and helpful. I would recommend seeing Erik at Ashley Home Store to anyone!

Suzanne was a wonderful help in the process of us buying our furniture. She went out of her way to ensure our satisfaction with our order.

Mike was amazing exclamation exclamation actually the whole entire @Ashley team was amazing kind guys very knowledgeable and helpful if I could give 10 stars I would

Unbelievable, Extraordinary Customer Service!!!! As soon as I walked through the door I felt the warmth and compassion to help me!! ISH you the ISH!!! Thank you for your quality customer service and making me feel the love! No pressure! JUST HONESTY!! I can’t wait to get rocking with this backyard furniture!! Thank you so much to ASHA!!! You helped me understand everything I was signing and I appreciate you explaining every detail to me!!! Thank you Ashley Homestore!!!

I could not have asked for a better experience purchasing furniture for my new home. Brad greeted me with a friendly smile and was helpful and never pushy. He enlisted the help of his manager Brian and together they helped furnish my entire home. They patiently talked me through all of my options and never judged me when it came to how picky I was. I had the most in depth discussion about the sturdiness of the couch (how it won’t dip, how to clean the cushions, the protection plant, etc), the type of wood used in my bedroom set and how well the drawers will hold up and then a demo of the bed I ended up purchasing. I was made to lay on the mattress where they explained the details of the bed and it’s base and demonstrated how effective the bed would be for my personal sleep needs and back and neck ailments. Once I decided on all my furniture choices they worked to get me every discount possible, the best delivery date and even bought me a congratulatory bottle of wine. For a person that is spending a large amount of money these two men made the buying experience the best possible! Never thought I would be leaving so at peace and happy! Thank you so much!

We highly recommend Ishmael in the middletown store. He was very professional, informative, courteous, and attentive. He took his time to ensure that we were happy with our purchase. He also showed us products that would be very similar to what we wanted due to the product not being on display so we would know how they would feel. There was no pressure and we didn't feel rushed. Overall a great experience! If you're interested in purchasing furniture from Ashley's Homestore make sure to ask for Ishmael.

What a great experience! We recently worked with Sue to purchase a memory foam mattress. There is nothing I hate more than mattress shopping. How is one supposed to know how the mattress will feel sleeping on it eight hours a night be testing it for five minutes in a store? Sue was wonderful to work with. She was patient as we looked at pretty much every mattress in the store and she was super knowledgeable about each product. She really listened as we described what we were looking for and helped us make a decision based on our needs. As per the contract, when the mattress was delivered, the movers were supposed to take our old mattress at no charge. The men, who are contracted through an independent delivery company, were refusing to take it unless we paid them $50. One phone call to Sue and it was all taken care of. I would highly recommend Ahsley Furniture store in Middletown and Sue as a sales associate.

My family and I went to Ashley's today to purchase a sofa. Our salesperson was Erik. He was so easy to deal with. He was really friendly and knowledgeable. He took his time with us and made the whole process so easy. If you go to this Ashley's, ask for Erik. You won't be disappointed!

My husband and I went in to purchase a sectional and Erik was so helpful and personable! He walked us through the store, showing us different options and when we made a decision, he explained everything, including the warranty. I highly recommend this Ashley’s and I especially recommend Erik. What a great guy!

Whenever you go to this Ashley store ask for Ish. This young man is very knowledgeable and patient if there was 10 stars he surely deserves it he made my mom and I feel very comfortable.

Mike is very helpful and gave extraordinary service

Wow, I’m in love with this store, my purchases, and especially the service. Erik is the absolute best! We walked in, explained what we were looking for and Erik showed us a perfect match for our needs. Out of courtesy, he showed us many others options but we all knew the first one he showed us was the winner. Erik took the time to answer all of our questions and concerns and never let us feel uncomfortable or afraid of making the wrong choice. As well, Erik didn’t stop there, he got us the best price possible with the promotions. He went over every detail and made sure we were getting the best possible deal. Ashley Home furniture is an amazing place to shop especially when you get an incredible person like Erik to help you out. If you’re reading this Ashley Furniture, give Erik a well deserved promotion.

What an amazing experience I had at Ashley‘s I was able to furnish my 2200 square-foot home in two days everything was worth the money the prices were unbelievable and the staff let’s talk about the staff they were so helpful I will be shopping with them for a lifetime thank you Ashley

DO NOT shop here!!! If there is a problem they will pretend to fix it and then do nothing!!! I’ve never in my life dealt have had such bad customer service!!! Also, be careful once the delivery guys leave, they may leave a bag of poop in front of your house like they did to us.... we are still waiting for corporate to call us back!! NEVER AGAIN!!!!

The manager and the store members helped us figure out the exact sofa we needed ! I highly recommend going to them ! The experience was easy, pleasing, and they were professional and personable !

My mother went furniture shopping at Ashley’s she had amazing experience thanks to Erik one of the sales men that work there he was a great help she was satisfied with the furniture she bought I recommend anyone who wants to buy new furniture to go see Erik at Middletown Ashley’s furniture. Thanks

Nice people, they are in the process of moving though 🤔

Michael Flammia is an exceptions, magnificent, the most incredible sales man I have ever met. He took care of my granddaughter with patients, kindness, and expert advise. He is definitely an asset in your store.

my husband and i recently worked with Erik. He was great in helping us find exactly what we were looking for and was accommodating when we wanted to swap pieces from other "rooms" to have exactly what we wanted. he was informative and had a positive attitude the entire time despite our indecisiveness. Towards the end of our visit we also had the pleasure of working with Billy. Both Erik and Billy did a fantastic job in getting us checked out and our delivery set up in a timely manner. i highly recommend making an appointment with them!

Suzanne Ficken assisted me with the purchase of my furniture for my new home. She was an absolute pleasure to work with. She made the experience fun and really took her time answering any question I had. Amazing customer service!!!

We were very happy with our experience at the Ashley Middletown NY store - Rich Armandi was super helpful with our purchase, and we love the sectional we received. On top of that, Rich made it a very painless process when we wanted to order the extra section of the sofa after the initial delivery to make the couch even larger. Overall extremely satisfied!

Great customer service . Delivery men were awesome!

I am over the moon with my beautiful Bed from Ashley Furniture. The quality, price and look that I was going for! From the hassle free purchase to the timely delivery and professionalism of their delivery staff! Go and see Suzanne! She will take good care of you!

They're moving to a new location next to Michael's In Middletown

My mother and I went to the Ashley’s furniture store in Middletown on April 8th and one of the salesman named Erik and his manager really came through for my mother with getting her furniture that she needed at a wonderful price. They listened to my mother’s concerns and we’re pleasant and courteous when they assisted. I would recommend this store to many others

The worst buying experience I’ve ever had. I purchased a couch the first of year after moving into my new house. I was drawn into the store by a couch I saw online that was on sale. I wanted to go in and see how it felt. I took 10 steps in and a sales person was right on me asking why I was there. Which some may like but I like to look around for at least 5 minutes before someone tries to get a commission. I know that’s what it is because the group of sales people that hang out in the front will just stare at you if someone already approached you. Made things awkward when looking around. Anyways I found the couch I was pulled into the store by and it was double the price online so the sales person said some deals online were just online deals and he would need approval for price matching. Like it was an inconvenience for that store even though the deals online will bring people in. Felt like a bait and switch but they reluctantly did the price match. The sales person stated that I would be called in 2 weeks to set up a delivery date and would have my couch at the end of the month. LIES. It took them 2 and a half Months to get the couch to me. After having to make numerous phone calls and writing emails that were left unanswered. A buddy of mine bought a couch from their competitor down the road and had his couch in 2 weeks. I bought a recliner from an online competitor and received it in 2 weeks. I’m still furnishing the house and I know to never buy another thing from Ashley’s. I suggest you all do the same.

I stopped in breifly in the middletown store because im new to the area. I had the pleasure of speaking to ajza (sorry). Although she is not a sales person for Ashley's. She let me know that any of the sales people would be a great help to me. I appreciated her being a team player because i dont see that alot in store. She was looking out for them like they're famliy or close friends. Thats the enviroment i would like to shop in. A nice family place. I look forward to shopping here. Im confident that i will be taken cared of.

The worst buying experience I've ever had. I purchased a couch the first of year after moving into my new house. I was drawn into the store by a couch I saw online that was on sale. I wanted to go in and see how it felt. I took 10 steps in and a sales person was right on me asking why I was there. Which some may like but I like to look around for at least 5 minutes before someone tries to get a commission. I know that's what it is because the group of sales people that hang out in the front will just stare at you if someone already approached you. Made things awkward when looking around. Anyways I found the couch I was pulled into the store by and it was double the price online so the sales person said some deals online were just online deals and he would need approval for price matching. Like it was an inconvenience for that store even though the deals online will bring people in. Felt like a bait and switch but they reluctantly did the price match. The sales person stated that I would be called in 2 weeks to set up a delivery date and would have my couch at the end of the month. LIES. It took them 2 and a half Months to get the couch to me. After having to make numerous phone calls and writing emails that were left unanswered. A buddy of mine bought a couch from their competitor down the road and had his couch in 2 weeks. I bought a recliner from an online competitor and received it in 2 weeks. I'm still furnishing the house and I know to never buy another thing from Ashley's. I suggest you all do the same.

Erik was amazing and super helpful. Really took the time to answer all our questions and concerns.

I had the pleasure stopping in the middletown store. I met this young lady named Asia (sorry if misspelled it). She was nice and inviting and gave me directions as to what I should get because I was shopping for my wife. Thanks so much for your help. Will definitely be back

We closed on our first home today, the person who helped us his name is Nick. He’s phenomenal, he saved us every penny after spending so much on this closing. He arranged all the deliveries in the same day, and most importantly stayed with us past store hours which was 9pm, and we ended up finishing everything at 10pm. This store is lucky to have him as the employee.

HAD A GREAT EXPERIENCE PURCHASING MY LIVING ROOM SET!!! Suzanne (sales rep) help and attention to detail helped tremendously on selecting a living room set .

Ok, but nothing was available to buy and take home.

The service was nice I truly enjoy shopping at Ashley this is the second time we used there service and I have to say it was Top Notch.

Great experience. Thank you Michelle and Shaneene 🙂

I was looking for a new mattress and bed frame and Suzanne from the beginning made searching easy and educational. I would definitely recommend coming here and I look forward to making purchases in the future.

Very helpful staff didn't get her name unfortunately

Thank you Ashley Home store for make my dream come true, I was looking for the perfect white leather recliner set , affordable price and you have it! The staff at the Middletown store was awesome, Ish you are amazing 👏, everybody very helpful and very professional.

Suzanne was an awesome help. Plenty of information that taught me about the importance of comfortability and sleep as well as giving me knowledge on all mattresses and the differences in them. The staff has a very positive energy and seems to love what they do which makes shopping here very welcoming. I recommend everyone buy their mattress here.

Great furniture

Thank you and Shane end and Sam I had a great experience at this location and store in Middletown ny

Excellent customer service and wonderful products John is an excellent salesman and really helped my family and I to get excellent furniture for our new place. This is the best furniture store with wonderful products and veryyyy wonderful staff that truly appreciate and help their customers.🥰🥰🥰🥰🥰🥰🥰🥰

I have never shopped from Ashley before and had a lovely experience from start to finish. Salesperson was attentive without being too “salesy”. Delivery was smooth from start to finish. I had a problem with one item delivered and they sent out a service tech to try to fix it. When it wasn’t to my liking, they dispatched a new replacement and followed up with me to be sure I was happy. The entire process was seamless and I appreciated the professionalism at each interaction. I will shop here again.

Ordered furniture 2 months ago still hasn't been delivered. I added a star only because I was able to get the delivery fee taken off and an additional $100 we will see if I actually get my furniture in the delivery date.

I had a great experience here! Staff was so helpful and really took their time to make sure we knew all the steps in purchasing, delivery, etc. Delivery was easy and smooth. I will definitely be a returning customer!

Ask for Brad!! He is patient, not pushy, knowledgeable and makes you feel welcome.

Shopped at the Middletown store. I was pleasantly surprised when my salesperson allowed me to walk around. I was looking for a loveseat that would fit into my decor. I liked that there was no pressure. The only reason I gave 4 out of 5 stars is, after I returned home I found the same item in their website for over $200 cheaper. I would think they would check that before charging you. But when I notified them I immediately got it at the lower price.

Exceptional!

Very Friendly staff. Even with Covid changing the sales process the team was helpful accommodating.

The sales person was very helpful and professional. Thank you Suzanne we love our new bed.

We tried ordering on the app and the order failed. When we called to find out we were told that the app doesn’t work well with Apple products. We had to call and have the charges released from the credit account and try again. I tried a few days later and same thing. My husband went the store and the item we were purchasing was 500.00 more the store we should order online. We attempted again online with no success and then I tried to order over the phone with customer service and they are unable to process over the phone orders. I was directed to go back to the store. We went to the store and again we’re told it would be 500.00 more then the online price. After “negotiations “ we were able to get the online price but had to pay a portion out of pocket cash and not use our card. The woman in the store was more then nice and professional about the whole process. It seems like Ashley wants to push business to online but they will need to work out their operating system issues or lose a lot of business. If they want to push people In the store then the stores should be able to offer the same pricing as online. The whole process was inconvenient and frustrating especially when dealing with the customer service number. They just pass you around from person to person and no one can help. I hope our mattress works better then Ashley Home Store dot com. Thank you to Suzanne in the Middletown store who was very helpful and customer oriented.

I stopped in today to purchase a sofa. We were greeted by Suzanne who offered her help and assistance. She quickly made my young daughter feel at ease, which is tough to do. We took our time looking at everything and Suzanne was always real close by when we had questions. Once we made our decision. She got everything going quick and efficiently. She really made the headache of purchasing a new sofa super easy! Great experience! Will definitely go back when we’re looking for our next purchase!

We can’t begin to express how great Suzanne and Billy from the Ashley Furniture store in Middletown, NY were in making a really bad experience with another furniture store (R&F) right. We waited 5 months for 2 beds to be delivered for our sons and when they finally arrived, one was broken and couldn’t be assembled, the other was damaged requiring new side rails. We were at our wits end with the other store and decided to see if Ashley had comparable beds. To our surprise the Ashley had the same beds and they were in stock for immediate delivery. Suzanne and Billy worked hard and were able to offer us a deal that we were very happy with. The delivery/assembly was on time as promised and done with care. Thank You

The absolute worst!!!!!!

Fast & curteous all good!

Overly pressure sales persons, made my purchase on line AGAIN I highly recommend just buying on line. This is the 2nd time I have gone into the store in Middletown and will be my last.

Absolutely amazing!!!! Michelle and her manager Ethyl made my fathers Christmas! He just got home from the hospital after fighting Covid-19 and needed a new recliner as soon as possible. They worked with us to be able to bring the chair home today and were just so friendly and caring!!! Would recommend coming here for all your furniture needs!!!

BUYER BEWARE! Once they have your money they do not care. Furniture is always delivered late and damaged. They promise to fix damage and then never come through on their promise. Store blames the delivery center and the delivery center blames the store. No one takes responsibility to make it right. Save yourself the frustration and buy somewhere else.

Third Update: Well its been a week and even after being promised a store manager (either Ethel or Nick) would call me per our Salesmen Ishmael...still no phone call. I called customer service again... They said they shipped the parts and could not make an appointment until I receive the parts. I never received the parts. The guy put me on hold when I asked for a customer service manager... I was on hold for 40 minutes, he was probably hoping I would hang up....they underestimated me. Finally they guy came back on and said someone messed up with the part order and it was not handled correctly. He said their customer service Manager agreed to exchange the damaged chairs out right. Lets see if they can actually deliver them without damage for the 3rd time. Second Update: Now they are saying the parts were delivered to fix our chairs to our home. We have not received anything. And they refuse to make an appointment for the repairs until the parts are received and we call them back. The store is saying it’s customer service’s fault. So no matter how well they treat you in the store, once you walk out you are screwed. They just want your money and then want you gone. Update: Guess what no call back as promised yesterday 12/29/2020. Not surprising. This company is horrible. SHOP SOMEWHERE ELSE! We had to wait a month for our furniture to be delivered. We ordered a counter height table with chairs. They deliver a counter height table with regular height chairs and the table was damaged. The delivery guy actually asked me if I wanted the chairs even though they were not the right height! We sent everything back. Then Ashley told us we had to wait another month to get our order. After having to put up a fight they delivered our set 2 weeks later. 3 chairs were damaged. One chair had a mark on the cushion, another chair had a gum like substance on the cushion, and a third chair looked like it wasn’t put together properly. They delivery guy was annoyed about my complaints, but both him and the representative on the phone said they would get someone out to fix them if I accepted them. They said it would be an easy fix. The guy took pictures of them and left. Guess what never heard back, was told I had to send pictures as the pictures their delivery guy took were not acceptable. Still waiting to see if they are fixable or need replacement. Replacement will probably take another 30 days. Our bad for going back to Ashley after the delivery fiasco with our Living room furniture 2 years prior. Everything is all ways delivered damaged. Ashley gave me a credit of $169 refund of the delivery fee.....after all this frustration it should have been more. BUYER BEWARE IF PURCHASING FROM ASHLEY FURNITURE.

Very friendly, knowledgeable, patient and excellent customer service.

Decided to stop in and look at a couch I seen online and they had it in-store for me to look at, which was nice. The staff was so helpful, knowledgeable and professional, that I came back the next day. Not only did I buy the couch but a mattress too A++ service

Great staff and service was excellent

Quality furniture at great prices! Super friendly, helpful staff as well. Sam is the best!!

The store was helpful and accommodating, I received my order as scheduled and delivery men were nice and helpful. It was a wonderful experience altogether. There were no hiccups despite a snow storm of over 2 feet of snow two days prior. Thank you Ashley

Went there to reorder a part of my bed that broke (I’m 185lbs how it broke I’m completely confused) & was told it wasn’t covered under my warranty which is unacceptable to me because why would I get warranty for my bed set and not be able to get it fixed/replaced parts when needed. So I was like ok let me pay out of pocket I have no choice. Just for the sales guy to say they don’t sell that part? How do you not sell parts of a bed that I bought at your store? Truly disappointed Because I was told by a later company that I could absolutely order the part I needed.

I had a very pleasant experience with a very knowledgeable salesman explained a lot of technical issues I was not aware of. The salesman was not pushy and gave me plenty of time and options on how to get what I wanted ☺️

Lots of sales rep for help and good customer service.

The service at the Store was great, but the entire delivery process and their customer service is awful. I purchased furniture on October 19th and expected a delay due to current climate. I contacted them 2 weeks past the expected delivery date because I did not receive any updates. The lady explained that it will be delayed until November 30th. I still haven’t heard anything so I believed my furniture would be delivered. I contacted customer service again I was given no explanation of why it would be delayed again. I was told the furniture would be at my home December 3rd but then was told the latest would be on December 28th. My issue with customer service is the lack of communication. They give no explanation for the delay and just provide multiple dates that are not accurate. This will be the last time I purchase from Ashley’s.

I purchased a sectional couch early October and was told it was to be delivered in about 2 weeks. After three weeks I called and was told told that most pieces were in the warehouse and they were just waiting on one piece that was to be there on November 30th. Well I just called today and was told that none of my pieces were in the warehouse now and they won't be there until December 28th. I asked what happened to my pieces that were already in the warehouse and got no answer.

The worst place to get furniture. I went in oct 25 purchase a dining room set and a living room set delivery date was 11/17 they called and told me furniture would be arriving on the 17th but one of the sofas was back ordered. I said it was fine only needed one sofa to get family seated for thanksgiving since I threw out the old furniture. Delivery date comes only dining room set was delivered no sofas no couch no recliner. You call the store you get the customer service center the people there say they going to help you and call you back never heard from them and I’ve called everyday since the 17th no one has called me back. I went to the store on sat the 20th and spoke to Brian who sold me the furniture and he told me he was going to get answers for me and would call me on Tuesday for sure on the 24th NOTHING not even I’m sorry I do t have an answer for you. If I would have known this I would have spent more money and went to another store to get better customer service and faster results. Is Sunday the 29th and no one knows anything Ty Ashley furniture

Ordered a sectional on 11/1 arrived on the given delivery date and early , love my new sectional fits perfect

We went to Ashley’s to just look at dinning room tables to get an idea on pricing. We were greeted by Billy in the front of the store. We successfully walked through the store without being followed and he gave us space (I’m used to sales people following us through the store with no space). He was available whenever we had a question. Billy, and his manager Ethel were very friendly and knowledgeable. It was honestly the best experience in a furniture store I’ve had. We ended up walking away with a new dinning room set and sofa set. Definitely ask for Billy, and Ethel when if you need new furniture!!

We came to Ashley for a new sofa and we couldn’t be more happy with our purchase! We worked with Nick G who was so helpful and patient with us every step up the way. Excellent customer service!

Trusted Advisor Suzanne Ficken was very personable and provided exceptional customer service. We love our new sofa and have gotten tons of compliments! Thank you Suzanne.

Doa'a and nick were great. Rest of the experience was trash. Sent the wrong color on one piece of the sectional. Then refused to deliver the piece in a timely manner. I should not have to reachedule for their mistake. You make a mistake, you fix it. Just common business practice. A $2600 purchase and i have to wait for their mistake. Then called customer service and was refused a manager twice. Honestly, do not go here. But if you do, ask Doa'a for help. She was great. And manager Nick was very helpful. But everything else was trash

It is the third time that we buy furniture from Ashley furniture.. this time we bought our couch,love seat,coffee table and an end table .. Our saleswoman named Suzanne helped us all those times to choose everything.! She really loves what she does and she really cares even after the sale and the delivery.. I really recommend Ashley furniture especially in Middletown and of course ask for Suzanne to help you with everything..!!

We could not be happier with our purchase from Ashley’s furniture. Suzanne took her time with us and gave us the best guidance and information on all the furniture we were looking at. She was attentive, helpful and made all my stress of picking out furniture go away! Thank you for all of your help. We are very satisfied customers.

Billy Obie — the first two words you need to say when walking through the door at Ashley Furniture Middletown. Billy goes above and beyond without being overbearing or annoying as far as furniture sales are concerned. The best part was that he gives off this vibe that he actually cares, something you don’t get from most sales people. We visited every furniture store in Middletown one Sunday this past September, only to return to Ashley Furniture because of our experience with Billy. He set us up with a great couch that we are very happy with. Not only was able to answer all our questions and be flexible, but was also able to alter the order after we placed it and had already left the store, same day. Billy should honestly hold a seminar for sales personnel, take notes ladies and gentlemen. This speaks volumes. Ashley Furniture should award Billy Obie with Sales Person of the Year 2020, that is if they haven’t already. Also, don’t buy furniture at Bob’s Discount, their good proof insurance totally sucks. And unless you want to spend 6 to 8 racks on a small to midsize couch with awful color options, you might want to skip La-z-boy from the start. Save yourself some time and headache, go see Billy Obie at Ashley Furniture Middletown. Edit: delivery was within the scheduled window, delivery personnel were super friendly, experienced, quick and put the couch together without issue or error. Two thumbs up for Ashley furniture.

Billy Obie — the first two words you need to say when walking through the door at Ashley Furniture Middletown. Billy goes above and beyond without being overbearing or annoying as far as furniture sales are concerned. The best part was that he gives off this vibe that he actually cares, something you don’t get from most sales people. We visited every furniture store in Middletown one Sunday this past September, only to return to Ashley Furniture because of our experience with Billy. He set us up with a great couch that we are very happy with. Not only was able to answer all our questions and be flexible, but was also able to alter the order after we placed it and had already left the store, same day. Billy should honestly hold a seminar for sales personnel, take notes ladies and gentlemen. This speaks volumes. Ashley Furniture should award Billy Obie with Sales Person of the Year 2020, that is if they haven’t already. Also, don’t buy furniture at Bob’s Discount, their good proof insurance totally sucks. And unless you want to spend 6 to 8 racks on a small to midsize couch with awful color options, you might want to skip La-z-boy from the start. Save yourself some time and headache, go see Billy Obie at Ashley Furniture Middletown. Edit: delivery was within the scheduled window, delivery personnel were super friendly, experienced, quick and put the couch together without issue or error. Two thumbs up for Ashley furniture.

I LOVE MY NEW COUCH! Went to Ashley in mid August in search of a sectional. My salesman, Mark Biavati,could not have been more of a pleasure to work with! He helped me pick a beautiful sectional and have it delivered to my house. The entire transaction was completed on my lunch break, with no hidden costs, fees or any nonsense. When Ashley delivered 8 weeks later (covid delays) they were in and out of here like magic. Delivery was free. All packaging was removed by the shippers. This is not the first couch I've ordered from Ashley- I purchased another one 8 years ago that is still being used by a relative. So in my experience their products are very reliable. So happy!

I had a great experience with Brad and Shay. They were VERY helpful, professional yet personal, friendly and very knowledgeable! I will certainly be back and will be asking for them again. Scott....

Great service from Susan at the Middletown location! Very helpful and kept in touch the entire time with all my questions and made the entire purchase very pleasurable. I will definitely look her up on my next purchase ! Thank you Ashley Furniture for making our new place beautiful ‼️

Well where do I begin? Let’s begin with my bed set. A year ago I ordered a bed set. Not only did they not have the right pets for my bed, but I didn’t receive the proper parts for my bed set until a YEAR later because they couldn’t find my account on file for over a year. I have them another chance and never asked for anything in return. Last year my mom got a couch from the same people. Same store, same town. The couch was already damaged when she received it and they didn’t send anyone out to look at it for months. Then I ordered a couch from them a few months ago. They told me it would arrive no later than October. We placed our order in August I believe. We still went ahead with the purchase be we needed it badly. Not only have we not received our couch but they mixed up my order with my sisters order and we thought we were going to get it October 8th. It turned out that it was my sisters dresser. But they made me switch the address on the form because they thought it was my couch. Long story short, we didn’t get the couch, my sister got her dresser a month later than expected and now they are saying our couch isn’t coming till November 12th!!! Not a person in the store in Middletown New York can give us a solid answer and they keep screwing up. Do not buy from these people. They rip you off and give you cheap furniture. I’m pregnant and have been dealing with their stress and it honestly been a nightmare. They make me sick to my stomach and now my fiancé and I don’t have a couch and we’ve been living in our home for over 3 months without one. They’re a joke and Honestly if I could sue them I would and maybe still will. Don’t buy from them! Please!!! The store in Middletown New York is horrible and the manager of that store should be ashamed of her associates. I don’t know how she still has a job. !! If I could give them a -5 stars I would!!!

Delivery was fantastic and very convenient!

As soon as we walked in we were greeted by Brad and he was amazing. We told him we needed a couch to sink in with our family, he brought us to exactly what we wanted while being polite, professional, and efficient.

We ordered an electric dual recliner but were having trouble with a delivery date...going back into the store we spoke to Tashawn Warren who said he would get a delivery date for us but to give him a day or 2 and he would let us kno...his associate Monica Marrero called the next day with a delivery date within 3 dsys if our return visit to the store...Tashawn and Monica went above and beyond to help us ...the 2 young people were polite and very concerned and helpful...because of them we will continue shopping at Ashley Furniture

I was shopping for a dresser, and the sale person and I hit it off immediately, it was like we knew one another, even though I have never seen her before this particular day...Stephanie is her name..she gave me and my wife one of the best shopping experiences that we had in a very long time.. Even though we had found the perfect piece somewhere else...We will definitely be back in the very near future....Thank You Stephanie. You are Outstanding 👍Clyde and Cynthia B.

Great place to have visited and the staff was awesome!!

went into the store on a Saturday was quoted 2500 for a sectional and ottoman with insurance and delivery fee. I was told by one of the sales person wednesday they would be having a bigger V.I.P sale. So Wednesday my husband goes and gets the same set for 2700 with delivery and insurance . smh they will NEVER get my business again

This store is all about the sale. Edith closed the sale and provided a cell phone number should we have any problems. In attempting to contact her, it went straight to voicemail. No returned calls. I drove an hour to go to the store as the customer service phone number has excessively long wait times and not helpful. Approached her with regards to this and she told me she didn’t answer unfamiliar phone numbers. This may make sense if it didn’t go directly to voicemail multiple times. Not only that, multiple sales representatives were sitting idly by to close another sale as opposed to responding to customer issues. Either way, we purchased furniture on July 3rd. We had a delivery by a subcontracted company that decided that it was a better choice to drill screws into the entertainment center that protrude out the other side than just say they were missing the shelf pegs. Now Ashley insisted they send parts to repair it and send a tech over despite our insistence that this would not remedy the issue. Nonetheless we followed their protocol and sure enough the Tech on site confirmed the same and that it could not be adequately repaired and must be replaced. However, that tech is yet to put in for a return authorization despite customer service contacting him on our behalf two days in a row. Anxiously waiting for resolution on this as well as this back ordered part that has been due to use for some time now.

This is the absolute worst furniture company ever. After having a couch that I bought nine months ago, a major piece of metal broke, (there was something wrong with it being made). It takes 2 months of calling them because they never call you back to get somebody to come out and fix it but the piece that they ordered is not the right piece so the guy tells me he&'s ordering it. I called two weeks later the order has never been placed two months no working couch and they don&'t give two s****

Suzanne Ficken has exceptional customer service. She is patient and listens to what the customer is asking for and reacts. Thank you for helping us.

Looking for new furniture can be slightly stressful, but thanks to the great team at this location Billy and Ethel were super helpful. We found a great deal. No pressure and completely understanding about our needs, price point and a new set that works for our family an pets! Thank you Billy and Ethel for your amazing customer service and knowledge! We will definitely be returning to the Middletown Ashly for our future needs and will definitely be recommending the Middletown location to all our friends and family that need new furniture. THANK YOU!

My shopping experience was a good one. Completed our purchase with Mark and Burt who were great. Awaiting delivery and setup, hoping that goes well also.

Friendly !Nice selection of furniture!

I NEVER feel the need to do these things but this company is possibly the worst experience I have ever had as a customer anywhere. So I bought a couch a year ago solid deal interest free financing for 60 months full incident coverage on any rips tears stains damage etc. I was told delivery would be on a specific day about 3 weeks away. I get rid of my old couches and the morning of delivery I call to confirm delivery window and am told that the order will not be coming. No prior notice no reason why. So then i am told that delivery to my area is only once every 2 weeks and only on Saturdays. The week they wanted to reschedule I was going to be away so they were then telling me that delivery would be made the first week of September. I bought the couch in July! So after arguing they magically are able to delivery the following weekend. I get the couch and had an incident happen and was told that the coverage I bought doesn&'t cover that specifically. Again after fighting with them they agree to send a new slip cover for the cushion that was damaged which they sent the wrong one and I am still waiting on the correct one. Now fast forward to today and I find i have a $244 interest charge on the account because according to synchrony the promotion was only good for 12 months. I had numerous conversations with the salesman including the amount I would have to pay in order to pay it off interest free because I did not want to worry about paying it off in time. This entire organization is a joke and will screw you any chance they get. Do not ever buy from Ashley Homestore.

Waste of time.

EXCELLENT!!! Customer service by Ishmael Alicea. He exhibited patience, thoughtfulness and went above and beyond for us. On top of that he was extremely knowledgeable. Because of his attentiveness to our needs we ended up purchasing a bedroom set, a separate bed and wall art. The type of service we received is truly rare and I want Ashley HomeStore executives to know that Mr. Alicea is truly an asset and should be acknowledged for the high level of service he provided. If anyone is looking to purchase furniture, and would appreciate feeling like a valued customer, go into Ashley Furniture in Middletown, NY and ask for Ismeal Alicea.

My experience at Ashley HomeStore was amazing! When I walked into the store, I already knew what bedroom set I wanted to purchase. With the help of Suzanne, she was able to break down the prices for me and even took the time to show me various bedroom mattresses. I appreciate Suzanne breaking down the prices for me because when I went to this store previously another salesperson gave me the incorrect price of the bedroom set, which I was unaware of. Suzanne was the one that told me that the price I was given was incorrect, so she was able to give me the correct price (which was cheaper) after double checking how each item costs. I ended up purchasing the bedroom set and the entire process went smooth. Suzanne explained everything very thorough such as explaining the Furniture Protection Plan and the delivery process.

We had a great shopping experience at Ashley HomeStore in Middletown. We were greeted by store manager, Ethel when we walked in. After asking a few questions as to our wants and needs she pointed us in the right direction. Sales associate, Billy, also was a great help. I was not looking forward to furniture shopping but they both made this trip enjoyable. Delivery came on time with no problems. I would highly recommend them.

Family stopped in just to look for a couch and possibly mattress for the daughter. We were met by Rich Armando the assistant sales manager. What an absolutely pleasure to do business with. Honest, fair, very down to earth and knew exact options we were looking for. We didn’t need to go anywhere else to find out couch and mattress. Thank you Rich!!!!! When it’s time for the next room to remodeled, we are Coming right to you!!!!

I do not write reviews often, even with poor service. However, the customer service I have experienced has been so poor, it’s hard to believe they have anyone taking care of the customer. To elaborate, I purchased a new living room set from Ashley furniture, complete with couch, loveseat, coffee table, and end tables. I made this purchase back in December and have had this set since. About a month ago, the support for the armrest of the chair fell out of place inside the sofa. While that is poor luck, I was glad I purchased the Warrenty. I tried to contact Ashley about getting the sofa repaired. After waiting on hold for two hours, I finally got a hold a an agent. They got my info and told me to email them the required pictures. After that, I waited a week and had no response to my multiple emails. I had to call again and wait for two more hours. Another agent answered and helped me schedule a repair person to come to my house. I had to pick a day two weeks out and had to be available the whole day. The kicker is, if I missed the call, I had to call back and schedule another appointment. The appointment was scheduled and I waited, however no one came or called. Called the corporate number again and no one called me back. Went into the store and was told the regional manager would call me later that day and nothing happened. Also, they cannot schedule repairs themselves, this must be done from the corporate number. The most ironic part, is I have now written this review while still waiting for an agent to answer the phone! And I started writing at the 85 minute mark into the call. I have spent over the last month 8-10 hours on the phone waiting for an agent to answer. My advise would be do not buy anything from Ashley furniture that you want to care about. I have been waiting over a month for this issue to at least be looked at fairly but that is probably not going to happen. Please, save yourself the stress and shop somewhere else

Went in to find a reclining chair or sofa and Suzanne was fantastic helping me due to restrictions that I had to deal with. Looking forward to receiving my sofa and loveseat on Monday. Delivery could not have been better. Friendly and professional. On time and so pleased.

We're very happy and satisfied with the product and service received from Suzanne at the Ashley furniture store @ Middletown NY. We went there to shopping our bedroom furniture. We were introduced at the front door by Suzanne. She was very helpful to search the needed, we had little in mind. Suzanne spent sometime with us with patience walking around the store, to show each individual product as we really didn't have much idea what style we wanted. She also gave some us room to decided from time to time. My favorite part was she tried her best to give us a large number of discount, and she even tried to get Manager involved to give us more discount. Delivery also was great. When the delivery guys came over to our house, we just paved our driveway. They didn't mind carried out those furniture out of the truck to our house by walking up hill. Overall, the experience with Ashley store was great and we would recommend the store and Suzanne to anyone who's looking to buy their home furniture.

They have very good sales. Suzanne was helping me with choosing a dining table and a bed. She is very professional and very kind. The products have been delivered within one week and the quality is very satisfactory.

John Anthony was a great help to us during our visit at Ashley Furniture. He was not about the sales and rather showed us different options that best fit our needs. He was patient, funny and a very down to earth person. All other staff was equally just as friendly and kind, and kept us busy with conversation while John took care of the backend paperwork. Definitely a great experience and would certainly come back and do business with John at this location again.

My daughter needed a new nightstand for her bedroom. We ordered the nightstand on April 29 and it arrived damaged. Spent two hours on the phone for the first call to get an exchange. No one showed up to pick up the damaged nightstand. Spent another two hours on the phone on May 9 to get an exchange. They finally picked up the damaged nightstand on May 24. Have not heard back since then on when a replacement will arrive and it is now June 19. Left the home store multiple voicemails. No callbacks were ever received. Tried contacting them through their website in a chat. Was told the homestore is a different department. Would never buy from Ashley either in the store or at their website ever again. Worst customer service processes I have ever experienced.

I had to cancel an order I made, they would not accept mattress protectors I had purchased. There is nothing in writing saying these products were not returnable. I asked for any signage or anything about this policy but the store was unable to provide it.

I had to cancel an order I made, they would not accept mattress protectors I had purchased. There is nothing in writing saying these products were not returnable. I asked for any signage or anything about this policy but the store was unable to provide it.

I had to cancel an order I made, they would not accept mattress protectors I had purchased. There is nothing in writing saying these products were not returnable. I asked for any signage or anything about this policy but the store was unable to provide it.

I found the chair I wanted and told him I wanted it in brown. He didnt tell me it didn't come in brown so instead he ordered another chair in brown and charged me the price of the chair I wanted which was much higher than the one that I received. .

If you like to be overcharge for an order that was never confirmed and wait almost two weeks for it to be return to you. If you like to wait at least two month for an Oder created the end of April it&'s the place for you . Also if you love to receive your missing parts for a funny set Ashley is perfect for you. I am so unhappy with my whole experience with Ashley if you want to speak with someone good luck. If you think they care your wrong I don&'t understand how they can advertise-that there the best furniture company, I call bull shit.

I was in desperate need of a sleeper couch and love seat during the pandemic with every store shut down I reached out to Suzie Myer Ficken of the Middletown, NY office for help in choosing the right set and leaned on her a bit to get the furniture as soon as possible. Suzie, Justin Chrinian and Mike Bookbinder all helped in getting my new couch set in under a week. The delivery was in and out in under 15 minutes. I’ll defiantly use them again !

Suzanne went above and beyond any level of customer service. Had a hiccup and she pulled through with flying colors. Thank you I’m so happy.... Sweets

Great selection of all kinds of furniture. They even price matched an online price for me. Great customer service.

Their furniture falls apart, everything is low quality and falls apart.

Awesome customer service. Suzanne helped us so much. She was there every step of the way and was extremely patient and helpful with our decision when purchasing our new bed room sets/Matresses/and our dining room set. She also got our delivery date moved up ! LOVED HER.. and Ashley furniture...

This is my BBB report, so you can see everything from start to finish. Their only response is that $130 delivery refund in satisfactory. They said i could&'ve made the hole in the mattress. Now why would i make a hole in the mattress I just purchased, and after fighting with the delivery drivers that they were supposed to take my old mattress with them; to leave myself and my husband,who both have document serious back problems, mattress-less for 6 days. This company is ridiculous and will find some way to blame you for any problems. And I&'m not the only person to experience this. So much for &" best customer service around!&" 02/07/2020: Don&'t shop from here!! I used the Wind Gap store in Pa and I had 2 delivery drivers that didn&'t speak english and a translator that spoke broken english on a phone, drop off a new mattress. They didn&'t unwrap it and tried to not take the old mattress they were supposed to take. They finally left, I started to unwrap it to find a big rip in the bottom hidden under the grey slip that was supposed to protect the edges. Called Ashley service immediately, was told there was no manager but he would call later. Plus I had sent him 2 pictures of the damage where he said yikes, we&'ll get this figured out. It&'s the next day and I still haven&'t heard from him. We&'ve called the store that said it was escalated but couldn&'t tell us anything else, we called corporate that said they didn&'t see the damage in the photos, and are currently waiting again after 6 phone calls last night, 3 emails, and 2 more this morning and still have no clue what&'s going on. My husband and I had to resort to sleeping on the couch with both us having extreme back problems and not knowing what to do with the mattress. Worst experience I&'ve ever had and I was soo looking forward to a good night sleep. I pray to God they resolve this quickly, I&'m sick and tired of getting screwed over. Now tell me this isn&'t damaged. Run as fast as you can. Update: they finally called me back said they can&'t deliver a new mattress until wednesday, it&'s Saturday, and there&'s nothing else they can do. I&'m so upset and pissed off. This isn&'t fair and i don&'t know what to do until Wednesday. They said they&'re just going off my word because according to the suvery, i didn&'t take, i had an excellent experience. I&'m waiting on the moving company to call me now to complain about their drivers. Just stay away, go somewhere else. I have family that had better luck ordering from an online mattress store, not liking it, getting a new one the next day and not having any problems near to what i just experienced.See photos for continuation because it was too long for a yelp review.

The most awesome furniture place there is...

Amazing overall experience! I knew exactly what I wanted as seen on the internet - when I stopped in the store, Suzanne F. was friendly, responsive and most helpful in completing my purchase, getting the interest free financing and scheduling a delivery that was convenient for me. The couch arrived and has totally exceeded my expectations. I would most definitely recommend Ashley and Suzanne who helped to make my purchase effortless!

The customer service was great. Rich A was nothing but the best in guiding us on furnishing our new home. We told him what we were looking for and he found the perfect pieces. We definitely recommend Ashley Furniture in Middletown, Ny. Thanks Rich!

We shopped hmaelrst time at Ashley on route 211 Middletown was friendly, knowledgable and professional! He greeted us as fow moments after we entered the store explained what we were looking for and Ishmaelhelped us with the dimensions we needed he showed us all the sectionals and told us about the discount we could get and the colors the couch was available in. He was not pushy at all as he walked through the store together. He helped clinertus find. a recliner that would match colors of the couch we had chosen and we found the perfect recliner. He did plenty of smiling and laughing along with us. The entire staff worked.together as team making our first experiance shopping for furniture at Ashley's.All in all he made it a de-lightful experience shopping for the first time at Ashley's!

Buying furniture can be like buying a car: you wonder how much the salesperson is going to rip you off. Not so with Suzie Ficken. She helps you to get the right stuff at the right price. Buy with Suzie!

Suzanne was great! She was so helpful and patient. She helped make our first experience fabulous. Also, the delivery went very smoothly and was right on time.

Purchased a couch set today on a walk-in first time visiting an Ashley’s location on rte. 211 in Middletown, NY. Within just a few moments of entry a member of the sales team, Ishmael greeted us warmly and informed us he would be our “trusted advisor”. We informed Ishmael of what we were looking for and the dimensions we had to deal with and he quickly informed us of the best options available to us and his recommendations. Ishmael was patient and spent time to explain each piece. Ishmael informed us he was a new to the floor employee, but I would have never known. Ishmael was EXTREMELY knowledgeable and informative on each collection we looked at. Ishmael even spent extra time to give me demonstrations and try out other furniture he was aware that I would not be purchasing today. He helped us to get the best price available and to make sure we received and fully understood all the sales and protection plans available to us. We had a great experience at Ashley’s furniture Homestore and will definitely be return customers! Throughout our visit to the store we had contact with other employees and the entire staff was friendly and welcoming and seemed to really work as a team to help each other and the customer. A+ Experience, thank you!!!

Mr. Rich A, was awesome, he helped my friend while helping me. She purchased a bed and I was looking for one, for next time. When we came back 2 weeks later, he remembered us and remembered what bed I wanted. He was/is a nice man, very helpful and made the process of getting a bed easy. I would recommend him to anyone. Thank you Mr. Rich

Amazing costumer service

Treated like a Queen 👑 Ask for Ishmael (Trusted Advisor )and Richard (Assistant Manager) ! They went above and beyond! I came into the store, accompanied by my mom, having done some online research. I knew the exact name of the bedroom collection I was after (Realyn) . Mr Alicea knew exactly where to find it in the showroom. I was also in serious need of a new mattress - mine was over ten years old and well overdue for upgrade. I was taken to the back to test out top of the line Tempur-Pedic Queen mattresses. I had an injury to my Achilles’ tendon last April and Richard told me about his wife who had nine surgeries and noticed a huge difference in her quality of sleep with her Tempur-Pedic. I was sold! I decided I wanted both the Realyn bedroom set and Tempur-Pedic. The staff was super friendly, helpful and patient with me. They worked together as a team to come up with a more than reasonable payment plan. They took the time and gave me options. They knew everything about the products. They answered all my questions. Even the little things like offering my mom and I bottled water and snacks did not go unnoticed. My mom and I were treated like queens. Patience, attention to detail and positive energy- a dream customer service experience. Ladies - if you want to be treated like a queen go on a Sunday and tell them Jennifer sent you!

Suzanne was amazing ! We went in so close to store closing with a very specific type of furniture in mind. Walked in - Suzanne greeted us - I described what I wanted and she bought me straight to exactly what I wanted ! Less than half hour later - after being served some drinks and snacks - we were on our way home. Furniture delivered yesterday and we absolutely love it ! Incredible experience!

Excellent service walked away with a couch in minutes with the best deal

Billy Obie was awesome helping us find what wanted!

Suzanne was wonderful to work with! Very helpful and informative..made my purchase a pleasure..

Love Ashley HomeStore! I had a wonderful experience with Billy O. He was extremely attentive and answered all the questions I had. He was very knowledgeable on the products in store and online. I would recommend him to anyone in the market to buy furniture!

Suzanne, our sales advisor, was friendly and helpful.

Customer service at its finest!! Salesman Lynn was extremely helpful in locating a couch to fit my needs and did not pressure me at all to purchase right away when I told her I wanted to think about it over night!! The next day I decided to move forward but alas she was not feeling well and was home sick😔 the transition to Suzie to finalize my sale and set up delivery was seamless! She explained the whole delivery process, facilitated financing and got me on my way! The delivery team was very conscientious and professional 👍 I couldn't be happier with my interaction with the entire team😊😊😊

I called to order furniture to get delivered. The first person put me on hold and then hung up.. I called back again and told them I was on hold for the girl to find something out!! I had to repeat why I was holding and the girl that answered was very rude.. I will go to Poughkeepsie instead

Great service!

I want to appauld our sales associate, Suzanne Ficken for the excellent service she provided us. Not only did she go beyond her duty, she did so with care and compassion. She moved furniture to help us see how the table would work in our own home and we were sold!! I know when we need new furniture, we will head to Ashley’s and most definitely request the assistance of Suzanne. Thanks again for making our purchase so pleasant.

Great store, 😚 Tyler was very helpful and considerate, got everything taken care of, would definitely recommend him and this store 😊

We had Tyler helping us. He asked questions and LISTENED to the answers that were given. He then steered us towards what we were looking for and wanted. He was helpful but not pushy, knowledgable but not arrogant. The experience was pleasant and productive. The inventory was expansive. The prices were great. All in all a great experience! We will be back in the future! Thank you

It was a great working with Suzanne, her assistance and patience was a true pleasure, I appreciate that she didnt try to rush or pressure me into making my purchase as much sales reps try to do.

Another great experience at Ashley!! The furniture was discounted generously.. the staff is very helpful and accommodating. I have to say the best part of our experience was working with Suzanne Meyer-Ficken. She was helpful, knowledgeable, and great fun to work with! I have worked in retail for a long time and Suzanne is a wonderful saleswoman and great asset to any sales team! Thank you Ashley, and Suzanne!!

We had another great experience at Ashley in Middletown. The prices were discounted very fairly.. the furniture was affordable and beautiful.. the staff was accommodating. I have to say, however, the best part of the experience was our saleswoman, Suzanne Meyer-Ficken. She was so helpful, knowledgeable, great personality and fun to work with. I have been in retail for many years.. Suzanne is an incredible salesperson!

We have been buying all of our furniture at Ashley’s for new home. The staff is wonderful and helpful from delivery to sales. We had special assistance from Suzanne and Ethel from the Middletown store. Ashley’s of Middletown is highly recommended!!

Suzanne Ficken was helpful and patient with us. We needed to find a couch and loveseat that fit my tall husband. He is 6’6” and we needed a comfortable and tall seating area.

Suzanne was great and delivery was flawless. This is our 3rd time ordering from Ashley’s.

Loraine was very helpful

I loved it here the sevice was impeccable, I felt like apart of the Ashley family they stuck by me since I walked in. The rep Suzanne was amazing and the store manager was good.Thanks Ashley!!!!!

Our sales person was great (Billy) he was very helpful finding us a loveseat and coffee table-- thank u Billy

I was assisted by Suzanne who was extremely helpful. She help me get in/out expeditiously.

Suzanne was great. She helped us get everything we need and our new living room set looks and feels great!

Purchased Darcy couch love seat and ottoman. Couch has a defect and the ottoman has a rip in the fabric. I was told I have to wait for them to send the materials to repair which will take about 2 weeks . And then another 6 to 8 weeks for the expert to repair the defective parts. Will never shop there again. Ridiculous, then I had to wait 4 weeks for the furniture to be delivered in the first place. Don't shop here people not worth the headache .

Purchased Darcy couch love seat and ottoman. Couch has a defect and the ottoman has a rip in the fabric. I was told I have to wait for them to send the materials to repair which will take about 2 weeks . And then another 6 to 8 weeks for the expert to repair the defective parts. Will never shop there again. Ridiculous, then I had to wait 4 weeks for the furniture to be delivered in the first place. Don&'t shop here people not worth the headache .

Even though we did not purchase anything that day Suzanne Ficken was great. She wasnt pushy at all gave us our space and was always there when we had a question. She was more than helpful. If u need furniture from Ashley I would highly recommend Suzanne

Suzanne was amazing!! Went above and beyond helping us find the perfect couch for us!!

I change my furniture about every 5 years, and everything had to be from Ashley Home Store. They use to have a nice beautiful selection of quality items. I don't know what happened, as I can no longer say... "It must come from Ashley Home Store." The upside... if you do shop in there, ask for Michael F. He is honest, patient, knowledgeable and he will help shopping there with ease.

Had a great experience our sales person, Suzanne was professional, courteous and very helpful.

Very helpful and not too pushy. Was able to find the right couch within minutes. Got a great deal and financing too.

Great staff and selection

Very friendly and knowledgable sales person

Horrible experience NEVER AGAIN !! Go to http://raymourflanigan.com it may be more expensive but it’s worth EVERY CENT. I went in for a king size bed I saw online with a mattress and two night tables. Ended up only getting one night stand table apparently the person who took my order forgot one (IDK HOW I GOT TWO LAMPS TO GO WITH THE TABLEs)oh and not to mentions ALSO FORGOT THE BOX SPRINGS FOR THE BED ORDERED!!!!! I get the mattress delivered and you can see the springs on the bed and feel them! So I call and they have a no return policy and couldn’t offer anything to help. Insane how I got into a well known place who I am believing to sell QUALITY furniture and I get? FIRST AND LAST TIME FOR ME!!

Over the last two months we have dealt with Suzanne at least half a dozen times to get new stuff for our new little home. She was such a pleasure to deal with and made everything super easy!

Purchased recliner sofa and reclining chair for our down stairs living room - our sales person Suzanne F. was wonderful, she was very helpful, patient , and took her time with answering all our questions. Very happy with our purchase - furniture looks great and fits cozy perfect in down stairs living space.

Purchased recliner sofa and reclining chair for our down stairs living room - our sales person Suzanne F. was wonderful, she was very helpful, patient , and took her time with answering all our questions. Very happy with our purchase - furniture looks great and fits cozy perfect in down stairs living space.

I bought a loveseat a little over a year ago and wanted to add another piece, Suzie Meyer Ficken was so helpful, she was able to look up my information on my loveseat and ordered me the extra piece, matched great!!

Nothing there i really liked

Not happy with the service at all. Rude staff especially on the phone. Will purchase elsewhere.

me and my wife just had a horrible experience with Ashley&'s Furniture we brought a bedroom set the bed came in perfect condition one of the drawers was good but the other drawers handle broke and they covered it up with their styrofoam and tape not knowing so when we were putting clothing away we had to open up the drawer and it broke off the couch that we ordered did not fit and these people wanted us to pay an extra $200 to put it over a balcony through the sliding doors that we have we told him no and they give us a little attitude because we had them return all three pieces of the couch. to Ashley&'s Furniture business is business money is money me and my wife spended well-earned money we busted our asses to get this furniture you messed up the delivery date and then you messed up our drawer and couch great doing business with you.

Always a pleasure to go there. I buy all my furniture from there. Great quality. Very nice people and a great staff. Suzanne helped my daughter and I this time around. She was very helpful, informative, precise and knowledgeable with a wonderful sense of humor. And also a very nice person. She made sure we understood everything and that we were comfortable with our purchase. You'll never be disappointed.

Salesman nick told me driver will take mattress. Driver refuses to. All the care about is the sale. Will not be going back to your store and will tell everyone not to use the store.

Awesome store

Gregg and Richard provide excellent customer service and attention. The service and attention to detail make this furniture store our go-to. We highly recommend.

WORSE CUSTOMER SERVICE EVER!!! I bought a fireplace August 15th, it was delivered August 20th. Everything looked great! Later that night we went to put the fire place on and it just was not working at all. Turning itself on and off, beeping like crazy, lighting up and turning off on its own. So Aug 21st I called and ordered whatever part they said I needed to get it fixed. It was delivered August 31st. October 8th it had still not been fixed, so I called and they told me they could not get anyone to come and service the item and that they were just going to replace the unit. The fireplace company told me to get in contact with Ashley HomeStore to set up a time. I did this October 10th. On October 15th Ashley HomeStore told me to get in contact with Dimplex to order the part!!! So that is a whole other story and long conversation with both Ashley and Dimplex. Now on November 5th, my unit is still not fixed or replaced. And I am having the same exact conversation with these people the first time I have called. HORRIBLE customer service. Will never buy another piece from this company.

Biggest rip off, sell garbage furniture, do not stand by their products

Great customer service! Thanks to Richard Armandi for helping me out! He took his time even after closing hours! Thank you!

This is by far the worst customer service I have ever had in my entire life. Bought a furniture set on Labor Day weekend (September 1st). Furniture was on back order so had to wait an entire month for set to get delivered which was understandable. The day of delivery October 2nd, the bed rails were damaged. The delivery people left the damaged ones here in a cardboard box and we have not heard one word back from anybody. No follow up call, no apology about the damage...NOTHING. Contacted customer service by phone and they said bedrails will be in by the week of the October 25th. They also said someone would call me and set up delivery...and to my expectation, nobody reached out by phone or responded to any of my emails. Here we are 2 months later we are still sleeping on a mattress on the floor and even better, I get a bill in the mail for $2,000 for furniture that I haven&'t even received yet. I would not recommend Ashley furniture to my own worst enemy.

Never again recieved a broken couch and have been getting the runaround for almost a month now to have a so called technician come out to fix it, even though I paid the extra 249.99 for the warranty. Also bought a nightstand that was supposed to be delivered by November 6th and 3 and half weeks later I get told it's discontinued and they have something similar but since its 20 dollars more they cant even do a price match. So they are quick to take the money and give you the runaround but dont care if you actually get what you ordered. When I was there, there was a lady complaining about a similar issue and she was talking to the assistant manager telling him the same runaround for 6 weeks that should of been a sign right there not to order anything from them lesson learned.

Nick our salesmen was awesome. Highly recommend!

Great experience during purchase, but horrible after the fact, we have been waiting 3 months for our ottoman to be fixed. They keep sending the wrong part and then re-scheduled the appointment numerous times. So frustrated we just want to light it all on fire and start again...

Bad customer service and bad management

I am EXTREMELY UNHAPPY with Ashley furniture. I purchased a couch 2 years ago for $2,000 from them. Just 10 months after I made the purchase I called to complain about how the couch was wearing, the material became very pilly, fuzzy and very unattractive to look at. I shouldn't be unhappy with a $2,000 purchase JUST 10 months later. After going back and forth for DAYS they sent me ONLY two replacement cushions. It is now 2 years later, I am still unhappy with the couch, so much that I have to turn over all of my cushions when I have guests over because I am embarrassed by the couch. Yesterday I was in Home Goods, which is just down the road from the Ashley that I purchased the couch from, and I see my EXACT couch, throw pillows and all, FOR $800!!!!! I called to complain about this again, after going back and forth even more with them, they are not willing to do anything at all for me. I will never buy anything from this store again. Shouldn't their sales people be more educated about specifics and materials, like "oh, is this couch going to be in a living room that no one ever sits in or do you plan to watch TV on it every night, because this material does not wear nicely over time. " If I had known my couch would look the way it does now I would have never bought it! Now I have to hate my couch AND see if for sale for less that $1200 than I paid for it! I couldn't even get the rest of my cushions replaced?! At the end of the day its just about sales and making money, they do not have the customers best interest in mind at all. Thanks for the shitty couch.

Liked the furnitures I bought.

My 82 yr old uncle purchased a bedroom set here all was ok bed was a normal hight but when my uncle got his delivery he made the mistake of signing first when all was done his bed was literally 36" off the floor that's the hight of a kitchen counter top. Ashley states that since my uncle signed for his delivery they can't do anything about it shame on Ashley furniture for taking advantage of an 82 yr man with short term dementia. I'll make dam sure my friends and family know how Ashley furniture treat there customers....

Nice store, decent price

Not a fan and they have no consideration for the customer, a month later waiting to have my chair repaired and the male rep was nasty! I&'m not sure what to do with a lopsided recliner and they don&'t answe their phones!

Adam helped us choose our new living room set. He was very professional, knowledgeable, and extremely courteous. We had been to rival furniture stores with unpleasant shopping experiences, but visiting Ashley (and being guided by Adam) in Poughkeepsie NY, was an incredibly enjoyable event and a valued purchasing opportunity. Adam, thank you for everything.

Bought a sofa and loveseat, two years later the leather on the sofa is peeling like a bad sunburn and the worthless "protection" plan that cost almost $300.00 won't cover it. If I could give a zero star rating I would. What I won't be doing is buying anything else at Ashley's and I won't be recommending them either.

Not a fan and they have no consideration for the customer, a month later waiting to have my chair repaired and the male rep was nasty! I'm not sure what to do with a lopsided recliner and they don't answer their phones!

Not a fan and they have no consideration for the customer, a month later waiting to have my chair repaired and the male rep was nasty! I'm not sure what to do with a lopsided recliner and they don't answer their phones!

I give to this furniture store,five stars,for good cuality and good product in furniture.

Wonderful and helpful staff. Cynthia was top tier in providing customer service. She was patient and was helpful in providing a variety of furniture solutions.

excellent customer service!

Great furniture

Check amazon first. Called about a chair to match our living room set. They asked me to come in to purchase it. I did. A woman helped me and price matched the chair with the website. It was a $239 chair with a $79.99 delivery fee!!!! She said I could pick it up but it was in Edison NJ. The soonest delivery date was July 5th... 2.5 weeks from when I purchased the chair. Went home and on Amazon and found the exact chair for $109 and free delivery in two days with prime. I cancelled the order from Ashley. Also, while the woman was ringing me up, she was talking to another employee through the headset and told her that if the gentleman she was working with wasn’t going to buy anything, she needed to move on to someone else. This just seemed rude to me.

Had an awesome experience at Ashley Furniture Homestore! Sondra was patient and helpful while I searched the entire store for just what i wanted. Thank you Sondra!

I will never order from “Ashley’s furniture” in Middletown NY again.. waiting over 2months for them to fix my sons bed that they improperly put together🤯🤬 #Ashleysfurnituresucks

Best quality furniture

Meh. Don't go there without doing some homework and looking online first. They'll try to play games and make you pay extra for no reason. They told me options for fireplaces were not available when the website clearly states there is. Just order online if you already know what you want instead.

Worded with Adam Brandes. He was totally awesome. Made sure my furniture would fit, the color or the wood grain would match. Did not rush me. Put piece of furniture into my car. Will definitely go back for my next furniture purchase and will also recommend that my friends purchase from him. Thank you so much Adam. Annie Stuhler

Worded with Adam Brandes. He was totally awesome. Made sure my furniture would fit, the color or the wood grain would match. Did not rush me. Put piece of furniture into my car. Will definitely go back for my next furniture purchase and will also recommend that my friends purchase from him. Thank you so much Adam. Annie Stuhler

Worded with Adam Brandes. He was totally awesome. Made sure my furniture would fit, the color or the wood grain would match. Did not rush me. Put piece of furniture into my car. Will definitely go back for my next furniture purchase and will also recommend that my friends purchase from him. Thank you so much Adam. Annie Stuhler

My fiancé and I had the best experience. It was our first time in the store last weekend and we worked with Jaheeme who was beyond professional as well as kind. He helped us pick out our couch and bedroom set for our first home! He was very patient with us and really paid attention to what we liked as well as helped us get the best deal. I am so impressed with the customer service we received. We are very happy and will be shopping again in the future! Thanks so much Jaheeme!

The store manager at this location is wonderful.

My husband and I had such a wonderful experience with Adam the salesman. We were both amazed by his level of professionalism. He is very polite, respectful and made us feel at home despite having our energetic kids with us. His guidance and patience allowed us to choose exactly what we needed for our budget! The outlet is huge and spectacular with a variety of all kinds of furniture to choose from. The services we received exceeded our expectations! We love and recommend Ashley's Furniture to anyone looking to shop durable & affordable furniture. Remember to ask for Adam at this location! :-)

Bought a sofa less than a year ago and the cushions are pilling. Called manufacturer and was informed that pilling is not covered under 1 year manufactures warranty. Also informed that service protection plan that I purchased also doesn’t cover pilling. DO NOT BUT ANYTHING FROM ASHLEY..Terrible company

Excellent help, great products

Great place to buy furmiture. Prices are very fair and their selections are great. The staff is very friendly and the financing option are the best.

Great professional salesman. No pressure and listened well. Highly recommended, great job Burt!

I've been to other Ashley stores and this one is by far better than any other store I've walked into! From the cleanliness to the friendliness this store out shines them all!

I brought furniture from this store in middletown the sales Reps. are very dishonest. The Sales Rep. Brian put an item on my sale receipt that I did not ask for and the Supervisor Lindsay agreed that I have to pay for it. I advise people not to buy anything out of this Ashley store. They are dishonest to their customers. They need to be band. I hope because of their dishonesty they close down and there business closes. They are a disgusting business. Brian the sales Rep. there is a dishonest and liar. I am very unhappy about this situation, because of this Ashley store I am closing my account.D.J.

I am very disappointed with Ashley's Furniture Store! First, I've been expecting a delivery from them since 1130am. They actually gave me a 4 hour window for them to make a delivery??! I now not only able to leave and handle my errands for these 4 hours but they don't even show up?! I HAD TO CALL THEM TO FIND OUT WHATS GOING ON..only for them to tell me they need an additional hour or two before they arrive! Second, the customer service stinks and really gave no clear answers to my questions. Very disappointed considering how much money I've spent with this company...smh

I LICK SOME THINGS FOR THE BED ROOM AND LIVING ROOM THE STAFF MEMBERS WHERE HELPFUL AND NICE

Describe the sofa need to facing tv w sectional sofa w saler even show the pic of my living room. Which because I worry thing go wrong.The saler did not help me out which way it goes better for my living room.person who move furniture in to my living room are more professional than saler. He say it would be facing the wall not tv. company did not tell it will charge extra100$ for additional shipping to exchange til I refund it n try replace a new sectional.No one would wanna pay extra for shipping again....especially just one furniture. So I rather have my money back n may try purchase on other online company.and believe not they don’t have enough mattress for you to order. Always no more you need to order from manufacture company with additional fee........and there are a guy hang up my phone.no thanks no more Ashley

We had a great experience at the store itself but an absolutely horrific experience with delivery. The couch came with a rip on the bottom and filthy. We called corporate WITH the movers there because we didn’t want the couch and the movers insisted they couldn’t stay any longer and had to go to their next delivery. Corporate said that they would document this and it wouldn’t be a problem. When we contacted them after the movers left they were not helpful whatsoever and said that whoever we spoke to while the movers were in our home did not take those notes. So now, we are left with a disgusting couch with filth and a rip. I couldn’t be more disappointed.

received my furniture without the mirror. Sales guy (Rich) pointed out the pieces I am getting, so if he's pointing at the dresser that has the mirror attached, i would assume the sku number he's putting in the system is the dresser with the mirror. Don't point at something but not say it doesn't come with the mirror. if you are pointing at the dresser that has the mirror, i should receive the dresser with the mirror because that's what i told you I wanted. Simple process, simple job.

I just wanted to say that my wife and I went into Ashley's last night around 730-8 o'clock and this woman Ayda came right over to us to help us and let me tell you she was so friendly and helpful with trying to help us pick out a couch for our new apartment. She made sure it was the payments we wanted for the right price. We couldn't be happier with our selection and we will be going back to ask for her when we need some more items for our apartment. She is a really good asset to your team and you should be lucky to have such a nice, friendly, and cheerful employee. Great job Ashley's on Ayda!! I will be telling people to go in and ask for her!!

My husband and I were at Ashley furniture on Presidents Day in Poughkeepsie and the experience was a good one we were greeted by Elliott. He helped us find a couch, chair and end table. He was great! Then we were introduced to Juan he was awesome! He helped with the financing which took some time with on the phone and such. He was very patient and helpful! In the end he helped us to get all the items we were looking for. He even bought my husband a soda from the vending machine! Juan went the extra mile and is awesome at his job!! Thanks! Theresa & Wayne MacDonald from Pennsylvania.

The salesperson Matthew, that helped me today did a wonderful job especially considering he was still a new employee. He made my purchases quickly and was able to answer every question I had. In the event he did not know the answer he was quick to find someone who did.

Seems to be decent furniture!!! That can be had at a fair price when they are running sales.

Bert helped me with my order...he is great.

Jaheeme Griffin is an excellent sales rep. He will not rush you to buy nor will he push a sale on you. He is very personable, friendly, courtesy and knowledgeable. He will spend time with his customers until they are totally satisfied and go the extra mile to help in any way he can. Wonderful experience! 5 Stars for sure!

Every piece of furniture in my home came from Ashley Furniture, thanks to the help of this store. Any issues I had with a delivery, customer service handled the problem.

Went to Ashley Furniture to inquire about a bed I saw online. I was greeted by Shavoy. He was so pleasant and very helpful with all of my questions. He took his time to explain everything in detail. I am so happy that he was my sales person. I feel like I've know him for a long time. I am going back in a day or two to talk to him about buying a mattress. Can't wait!

I visited the store today on my lunch hour to browse the dining room sets. I really wasn't looking to buy but wanted to have an idea of what they offered. I was greeted by Otis who allowed me the oppurtunity to explore without over whelming me with the urge to make a sale. He heard me talking to myself about the need for a large table but hating the leafs. Well he excused himself for overhearing (what can only be described as the mutterings of a crazy person lol) and offered to show me a set that he thought would be perfect and he was RIGHT. The table had a leaf that folded inwards and would keep me from having to remove and replace it. Well I purchased that 7pc dining set and I can not wait for it to arrive

John Anthony is very professional and will go above and beyond for his guests!