Ashley | Middletown, NY 10940

The sales rep, Suzanne, went above and beyond to help us find what we were looking for. She even ran out to our car to give us our receipt and delivery info. EXCELLENT CUSTOMER RELATIONS!

Our salesperson, April, was outstanding!!! So helpful and very patient with us trying to make a decision on the reclining furniture we were looking at today. We made our selection and made our purchase. Can’t wait for the delivery this Wednesday! April if you see this review, thanks for all the help you gave hubby and I today! I’m certain we will be in to see you again.

Thank you Suzanne and your whole team. I just had my loveseat delivered. The delivery men were great and had my loveseat put in place relatively quickly and professionally. I had wonderful experience all around!

The staff was very helpful and responsive. Everything was ordered and delivered as promised.

Great experience. Eric was very helpful and the store manager actually sat down with us on a set we were interested in and explained some deals and helped us with the ashley credit card.

Buyers understand this … if you ARE NOT happy with an item make sure you tell the delivery driver then and there because once they leave your home you WILL NOT be allowed to return or exchange. My purchase was well above $10k - My bedroom set was delivered at 8am. I ordered an adjustable base and new mattress along with the bedroom set. The bed looked giant to me but since it was 8am. I did not test it. That evening I struggle to climb onto the bed - no worries nothing a step stool can’t help. Well once on the bed I can’t reach the night stands. The bed is just too high, not functional or practical for normal life. I removed the adjustable base and although the bed is still a bit high, it was huge improvement. I called customer service in hopes of just returning the base, since I can’t use it. It just doesn’t fit with this set (something the Sales Dept should be better aware of). I am told all Sales are Final and I should have informed the driver before he left. It was 8AM! How would I have known this would be a problem until I actually attempted to sleep on the bed? The young lady Catherine kept parroting the same line, no returns and no exchange. I asked to speak with a Manager and she advised me that they will tell me the same. I told her I want to speak with her regardless. They tell me they would have to call me back. Catherine calls me back after 5mins and once again parrots what the Manager says - unbelievable that the Manager has her employee call me back after I specifically asked to speak with her. The absolute unprofessional disrespect. I once again told Catherine, I do not want to speak with her. I want a Manager. I’m still waiting for the call. My next step is to walk into the store where I made the purchase and speak to someone there. Although I already tried and was told to call Customer Service. Do yourself a favor - DO NOT buy at Ashley Furniture if you are willing to be forced to keep things you don’t need. Their Customer Service is in serious need of an overhaul.