Ashley Store Middletown, NY

Excellent customer service really friendly atittude , thanks Howard

Savoy Brown was our sells rep when we went to look at furniture. He was professional and polite. He was not pushy and had a great sense of humor. He listened to our needs made sure we understood the pricing and made buying our new living room suit easy and fun! I highly recommend asking for him if you are looking for new furniture.

We absolutely love our new couch! Suzanne was such a big help. Highly recommend!

John at the Middletown store was fantastic. My wife and I went to look at furniture we purchased online and we ended up buying more furniture from John. Highly recommend dealing with him.

Suzanne was super helpful with helping my fiance and I pick out the perfect bedroom set we were looking for. Not only did she take her time to make sure it matched our style, but was also in our budget. Since we were mixing different collections, she took her time to move items from other collections to the bedroom set we were looking at so we could better visualize everything together. We would definitely recommend anyone to come here and if you do definitely talk to Suzanne. It guarantees you'll have a great experience!

Keith is the best associate ! helped us with every detail. walked us through every question and never made us feel rushed. His manager Ethel offered us coffee and made us feel at home. Purchased a great couch and are returning to buy more furniture with his help. Grateful for his guidance and for helping us through this journey of home renovation! See you soon Keith and Ethel!

Brad was especially helpful! Extremely knowledgeable but not overbearing. Truly enjoyed our experience and excited for our beautiful furniture!

Chair didn’t even last a year

I had the pleasure to work with Jon. From the moment we interacted I really enjoyed his vibe and the way he really listened to MY needs. I bought a living room set as well as a bedroom set for my daughter. I give Jon a5 start review. My family and I truly appreciated his help- he did right by us. Customer satisfaction met. Thank you, Jon.

Howard was great!! He didn't pressure us . We will definitely purchase with him again.

Howard was the absolute BEST! He helped us get a gorgeous bedroom set.

Howard was amazing! So kind and helpful.

Second round of furniture purchasing here and they once again- they did not disappoint here with the service and professionalism. Howard here allowed me to feel the energy of what called out to me and his magic went to work. Calm, cool and collective are brief connotations I can use for this time here at Ashley in Middletown. Separate yourself from the rest, because Howard is the best. When you’re on your furniture quest, he will lead you to success. And when you see something you feel, Mr. McGill will certainly seal the deal!

Great customer service and delivery

Susan was so helpful. We told her what we were looking for and she showed us several options that would work for the space as well as our budget.

Howard McGill was great help without being pushy. We shopped around and came back to him after dinner!

Suzanne is great!

Excellent service, easy process. Yes would recommend to friends and family. I would definitely be back in the future. Suzanne, Thanks for all your your help.

The delivery man did everything quickly and they were very professional. Everything was set up just the way I wanted it.

We had a great experience at the Ashley store in Middletown, NY thanks to April. She was very friendly, patient, and knowledgeable, helping us find exactly what we were looking for. She made the whole process easy and pleasant. Highly recommend working with her!

Went to Ashley’s with my wife thought we would be there for hours but the salesman Jon was so knowledgeable on exactly what we were looking for and made the experience great we picked exactly what we were looking for with Jon’s help within 15 minutes

Howard was very helpful, not overbearing. Made us comfortable with our shopping experience. Has wonderful understanding when it comes to our ideas. Highly recommend!

By far the worst customer service experience I have ever had. I bought a single couch from them that was delivered with defects. At first I was told they could replace it with no problem, scheduled a new delivery date and everything. Then hours later they call me back to say “oh by the way, you have to pay a restock fee and delivery fee”. While dealing with Customer service, they expressed they did not care I was a first time customer, they talked over me, didn’t call back when they said they would, they hung up on me and refused to put a manager on the phone. After 3 weeks of arguing, I finally was able to speak to a manager who again refused to help me get a replacement. I needed furniture for several rooms in my house but I will never step foot into an Ashley’s store again.

Great experience, no pressure salesman. Worked with us and was helpful in answering all questions. Ask for Brad Warther A+++ service

Delivery was Fast, gentle and neat

Howard was very friendly and helpful. He is not a prototypical salesman who is pushy and trying to rush the sale. He was very patient and lets you choose what you want without forcing anything upon you. Highly recommended.

I recently went here to this establishment with my wife .. and I have to say Howard was fantastic ..down to earth...and.so much patience. a easy going salesmen. he helped us pick out sum furniture... I thank him. very much..robert n miluska

Savoy Brown did a fantastic job helping me purchase a mattress. Savoy has excellent customer service skills . Savoy was respectful , patient and very efficient. I was going to shop several other places for mattresses but knew immediately I wanted to stay with Savory. I will use Savory for any other furniture needs going forward. Thank you Raymour & Flannigan for a great experience.

Brad was great! So helpful and honest. He led us in the right direction for our new couch, listening to our lifestyle and needs. Thanks brad!

Very friendly and knowledgeable sales rep. Great experience

Me & My Brother came in to get set up with a new bedroom set. We were assisted by April F. She was absolutely fantastic and professional. She set us up with a great deal and I’ll gladly return to get the rest of my furniture. Thank you April !!

The men who delivered our furniture were extremely professional, efficient, and personable. Very satisfied with the overall experience.

Howard was super helpful and made the transaction everything I had hoped for!

I went in the store. Nobody even raise his head to look at me. I am all over the store looking one point I stand and try to talk to somebody. She just went out and started smoking.

Howard was very knowledgeable when asked about all products, didn’t push us to buy anything. Just let us do our thing. Wish all sales people were like that.

My experience at Ashley Furniture was absolutely fantastic, thanks to the amazing associate, April! From the moment we walked in, she greeted us with a warm smile and made us feel genuinely welcome. We were on the hunt for a new couch, and April went above and beyond to help us find exactly what we needed. She was knowledgeable, patient, and never made us feel rushed—she really listened to what we were looking for and offered great suggestions based on our style and budget. Her friendly attitude and professionalism made the whole process stress-free and enjoyable. Thanks to April, we found the perfect couch and couldn’t be happier with our purchase!

Great salesman. Knows his stuff. Highly recommend him

Howard was amazing great guy will be coming back to see him!!

Keith was extremely knowledgeable. Stopped in to check the color. I live out of state and will be purchasing closer to home but Keith still took his time to talk to me and show me different options. Highly recommend stopping in to speak to him for your next purchase.

Very helpful and nice!

Howard McGill was an amazing associate! He helped me find the perfect bed set for my room. 10/10 i would definitely go to him again!!

Howard is a gem to work with! he took his time and made sure we were happy with our purchases. We will work with him on future purchases and recommend him to anyone looking to purchase a mattress or furniture.

If I could give them no stars I would!! Their customer service is horrible, they judge you on what type of clothes you’re wearing. The minute my husband and I walked in the blond woman at the door looked us up and down and asked us if we needed help. I explained that we were just looking and then she sort of huffed as we walked by. We were wearing weekend clothes I wasn’t going to dress up for furniture shopping. We proceeded to walk through the store to look at the items, and decided we didn’t see anything we liked. We then started heading towards the doors when I saw the blonde woman from the front door, speaking to an older woman with brown hair and I heard the brown haired woman say where are they, and as we approached them the blond said there they are. The brown haired woman approached us again and asked what we were looking for again. I stated we were just looking and walked past them and the older brown haired woman mumbled yeah have a great weekend under her breath as we left. I had money to spend, but I would definitely not spend it there!

I've bought furniture from Ashley's over 15rs ago & I was very happy with them, they were able to dilver my furniture on the scheduled date in the snow up my fire escape steps into a narrow door. That was over 15yrs ago, maybe their drive & passion is different today. I just had to cancel because their policy upon dilervery enables laziness if it's not a perfect fit in bringing & or taking out furniture, there's no effort to get the job dine. Due to their policy there was a lack of any kind of attempt upon the divery men & their supervisors. I was/am not happy. However, I am faithful that theirs another company that will be able to solve my problem to having new furniture without the headache of how I'm going to get it in, set it up, & take out my old. Unfortunately, Ashley's isn't that company. FYI, with the help of a friend we got the old furniture in without any damages.

Howard is the man! So patient with me as I picked out a new mattress!!

Would give 0 if I could. Bought my SECOND livingroom furniture set and also bought the insurance for 249$. Turns out there was a bent piece in one of the recliner mechanisms that i didnt notice (STILL WITHIN THE WARRANTY I BOUGHT.) They will not fix it. Quality of their furniture is now horrible and they're no help. Spend the little extra for a decent furniture store, this is the dollar tree of furniture stores. Lost a customer for like a 20 dollar fix. My couch is very well maintained.

Howard was great to work with! Helped us pick the best couch for us. Will be coming back to him again for our next purchase

Howard is the epitome of patient and low pressure sales. He asked all the right questions, gave us the right information at the right time and was super fun to spend time with. Always go to Ashley and ask for Howard....if it wasn't for him.... we'd go elsewhere

Howard did a wonderful job, could be happier with our experience.

Jessica greeted us nicely as soon as we walked in the store. She was very helpful. She knew exactly what we were asking for. She helped us with the order and we will soon get a beautiful piece of furniture for our bedroom. Thank you for all your help.

Shavon was phenomenal! Ashley in Middletown has a huge selection . Very pleasant experience!

Delivery was as scheduled and the delivery crew was awesome!

Delivery was on time, men were professional, everything checked out and I am quite pleased

Howard McGill salesman at Middletown store was so patient and showed us so many options and price ranges for mattresses. He was great . Would recommend people to reach out to him if they need any furniture or mattresses.

Phenomenal experience and Howard McGill was amazing!

Searching for a couch, we started online but then decided we’d like to make an appointment to see the products in person. As soon as we met Howard we knew we were in good hands. He was helpful and knowledgeable throughout the whole buying process. He patiently answered all of our questions and was extremely responsive even when we weren’t in the store to help as we navigated through our options. He was personable and great with our energetic kids. Great experience with the service in this store!

Jessica was very helpful!

Great customer service...April made sure everything was 100% right... thanks again!

I assisted my sister in purchasing a new couch for her new apartment. My sister found exactly what she was looking for ,with the help and expertise of salesman,SHAVOY!!! What a pleasure to have him as we not only shared purchasing a couch,but we had a lot of laughs and fun stories to go along with this unique man. THANK YOU,SHAVOY!!!!!!

Great help and wonderful

Howard was great and super patience/helpful. Thanks for all of the help and your kindness!

Howard is the MAN! He sold us the BEST couch we ever had!!!!!!!

As soon as we walked in Howard greeted us. He was very helpful.

Howard was so nice and very attentive. Will definitely come back for his help

Howard was very friendly and helpful. I would recommend doing business with him and look forward to dealing with him in the future.

Howard was the absolute best! Great salesman very knowledgeable.

We received excellent service in our delivery! Very professional and courteous and it was done in a very timely manner. Happy with the service!

Delivery was quick and easy they set everything up perfectly and waiting for us to inspect for any damages before they left. 10/10 very pleased!!!

Very fast and prompt

Awesome experience

Great job by the Ashley delivery crew once again. They go above and beyond in every aspect. From the time we walked into the store and Howard began helping us this was as pleasant an experience as anyone could hope for. 2 separate deliveries were both wonderful and the crews they have working for them are tremendous. And a very special thank you to Ethel.

Jess was amazing very helpful and knowledgeable Will be coming back

Howard was the best he showed me exactly what I was looking for. Very pleased

Quick, efficient, no negative issues at all.

From sale floor to delivery it was a pleasant experience. I’ll definitely go back to Ashley’s in Middletown NY. The 2 delivery guys were SO efficient, polite & helpful. Was very impressed with how they handled a difficult staircase that became a sheet of ice.

Howard. Howard was the best. Informative without being pushy. One of the best furniture shopping experiences we have had. Ever. And not even just Howard, the whole store. Once he established us as his customers, no one else approached us. If you have been furniture shopping, you know this is a key detail. It was a relaxed environment. We were blown away by the professionalism. The store is clean and well put together. We will be back again for future needs.

Howard helped alot i was able to narrow down what couch i wanted and helped me save alot

Shavoy was great to work with. He was informative and patient with us.

Shavoy and Jess were unbelievably helpful and helped me pick very beautiful furniture to complete my entire new apartment! Very great experience!

Howard was great answered all of our questions.

Jessica and Ethel were very helpful with finding us furniture that we love very much. Would highly recommend!

HOWARD DID😍

April was wonderful. Took her time with us,helped me match things up, funny and easy to deal with. Even made us coffee !

I just want to say a huge thank you to April who showed us the perfect mattress and listened to all the things we liked and disliked to get it just right! I always feel anxious trying to explain what we’re looking for and she made the whole experience super comfortable. Thank you so much April! <3

We had the pleasure of having Howard help us in store. We were torn between 2 couch options looking at a compromise but Howard was able to find us an option that checked all of our boxes and we didn't have to compromise. Highly recommend!

Howard was wonderful to work with. He gave us space and did not hover over us but was always available to answer questions. We went to other stores but came back to him.

Howard McGill was the extremely helpful and pleasant. Would recommend anyone who shops at Ashley furniture to shop with him. Overall experience with him was phenomenal.

Ashley will forever be my go-to furniture store as long as Brad is there! Brad recently helped us pick out new furniture for our living room, and prior to that has helped us with dressers for our bedroom. He is extremely knowledgeable, does not pressure you, and makes the process extremely smooth. He is extremely transparent with pricing, what to expect with delivery and gives you all of your options. Couldn’t ask for anything more. Thank you Ashley & thank you, Brad! We will see you when we pick the next room to refurnish!

Just found our dream bed! Thank you Howard you made this experience so easy and painless. We will definitely be coming back

Howard had fantastic customer service! Helped me out instantly and knew exactly what I was looking for. If I need anything moving forward I know who I will ask for. Thank you again Howard!

We purchased a couch that was perfect for us. Shavoy and Ethel were wonderful. Low key no pressure very friendly.

Great service Ashley store and excellent delivery , very quick! I will he visiting Ashley Store in near future !

Thank you to Suzanne Meyer Finken for making it so easy to complete my order by phone. Both in 2023 and today I found the experience of shopping at Ashley Furniture a pleasure. No hassles. Only great customer service!

Brad and Rosa helped us pick our mattress. They were very helpful and answered all our questions. We didn't feel pressured and we enjoyed the experience. We're excited to get our new mattress!

Shavoy is a very good seller I recommend. He attend us with a smile on his face and was very kind. If you come to Ashely’s ask for him!

April and Brad were very knowledgeable and helpful in choosing our couch and bedroom set with us!

I had an amazing experience here. Thank you, Rosa and April. Both ladies welcomed me right away and helped me with my purchase. Will definitely come back in the future!

Excellent service. Rosa and April were amazing

Shavoy is a great sales person I highly recommend him to anyone shopping there, he is a gem made our experience great Ask for Shavoy everyone when you go there.

Great store to get your furniture. Lovely staff and always willing to assist with anything that’s needed. April assisted me with all my questions and concerns, she was great! I highly recommend having her to assist you. Overall great customer service from the staff at this store especially the manager. I will definitely come back again.

Great experience and nice people to work with!

April was very helpful and so quick to process

Friendly helpful staff. Listened to our concerns and needs. Smooth ordering. Great prices and discounts.

The manager and assistant manager were awesome. I ordered the clock Ive wanted and they helped me with a warranty item for my 2 yr old sectional. I left Totally satisfied! Both ladies were super and went out their way to assist me .

When I bought a couch in May, the sales person told me he was going to throw in a free pillow. Now, he and even the manager of the store, are going back on his promise, telling me I must have misheard! My friend was with me and heard exactly what I heard. Beware of the Middletown New York store!

As always the sales person was wonderful. She listened to what we were looking for and helped get us exactly what we wanted. We have shopped at the Middletown store several times over the past few years and we will keep on going back . We always encounter the nicest and most helpful staff.

Will was our sales person and made buying furniture so much fun. He was extremely helpful.

Went to Ashley Outlet first, Harold was a Huge help!!! Highly recommend him!!! We then went to the regular Ashley store and we were assisted by Ethal and again we received incredible help!!! Ethal was a huge help and I would highly recommend her also. We purchased 2 Love seats from Ashley and I would go back there again!!! Wayne & Tina...

April was an amazing sales associate! She was incredibly helpful w/ matching my son’s & my taste & needs w/ Ashley’s inventory. Initially we were shopping for a bookshelf but left purchasing a bedroom set for my son. She gave us several design & budget options. She was extremely patient w/ us too. She followed up w/ us w/out being aggressive or over bearing. We are happy w/ our experience! We’ll definitely recommend April & Ashley furniture to our family & friends!

Sales representatives were very helpful and patient with us. We didn’t feel forced to make a purchase. Thanks again and we look forward to seeing our new furniture soon.

The manager and associate Amir were very polite, friendly and courteous. They answer all my questions and concerns.

Will was great to work with, pleasant, friendly and knowledgeable. I always shop Ashley for my furniture.

I had an issue with the 5 star warranty and I came into Ashley’s store and April was such a big help in getting the answers and help we needed . She goes above and beyond for her customers and I would recommend April to everyone.! Thank you from Destiny&&Brittney!

Suzanne was great from beginning and end with choosing the right furniture. Will definitely be back if we need something else for our place.

Amir was extremely helpful! We went into store planning to take advantage of holiday sales but unfortunately, items we were looking for we're not in-store. Amir helped us design our entire space and get the best pricing!

Amir was wonderful. Patient with all of my questions. Never felt rushed. Made a purchase. Thank you Amir.

There’s a reason why there’re always empty. Poor management and delivery service, below par company. Avoid

April was a wonderful sales lady and I couldn’t be happier, she was also was genuine towards my Autistic son and that’s more than a parent ask for , ty APRIL

Amir very pleasant . Ty

I would 100% recommend Ashley Furniture in Middletown to anybody who is moving into a new place and wants a great experience. Will is probably the best salesman I have ever met. He was amazing from the second. I walked in and was so accommodating. He even came in on his days off to help me purchase my furniture. One of the managers April also helped us and she was lovely from start to finish. Working with both of them was such a great experience. They were both so helpful and kind throughout the whole process. Get your furniture from Ashley and ask for Will and April!!!

Suzanne was wonderful. She took care of us and helped us get the perfect mattress. We shopped around to many stores and went back to Ashley for the best deal. Suzanne was very knowledgeable and honest, rare qualities in the world today! Thank you Suzanne, highly recommend!

Jessica did an amazing job to help me! Friendly and professional!

The customer service was amazing and sales associate April was so patient and informative. They were willing to work with our budget and the styles were modern and sturdy 100% recommend shopping here!

The manager April is atrocious to put it mildly. From being overly aggressive with the “warranty” then ignoring my questions about all of the federal consumer complaints about the warranty program. Then her next mistake of telling my fiancée to pay for her order in full ( against the sales representative telling. To leave a deposit ) promising that the furniture will get delivered as soon as I say I’m ready. I’ve been ready and told her I’m ready and now we’re waiting for god knows how long. We had a whole house to furnish, our first house too. Now we won’t spend another cent with Ashley until April is gone from the company.

Excellent service

Brad was a great person to work with. Brad not only got me straight to what I was looking for, he gave me space and alone time to appreciate the furniture. Go Brad ,Go Brad ! Touchdown for Brad!

Sales personnel very helpful and informative. No pressure. I will shop there again

Jessica was extremely helpful in assisting us with the buying process.

Jess was wonderful with her advice and her help in picking out the right couch for our space

Lovely to meet a Irish lady today assisting me in my purchase of bed set 🛌 wonderful experience and most important great conversation about Ireland 🇮🇪 so happy to have met U Suzanne and thank U kindly for helping me to complete my purchase 😊

Suzanne was very knowledgeable. She did a great job of understanding my needs and helping me find the right product for me.

The ashley at Middletown is awesome great customer service was displayed, Brad and Amir was the MVP they were very patient with us and knowledgeable of the furniture's.

Amir was such a pleasant and nice person! He was patient as we were indecisive with purchasing a dinning set. Every quote we asked him for he kindly gave (even when I forgot one) and he needed to quote me again. Great sells man and wasn’t over the top trying to make a sell - so happy we worked with him. Always ask for him!

Jessica and Ethel were fabulous in assisting my husband and I on purchasing a new living room set. We felt confident in their professional advice, as well as their personal interaction with us This location had such great inventory and we had a lot of choices to choose from Jessica also assisted my daughter and future son in law with their sectional purchase and did a fabulous job as well! The employees of this location were all professional and very personable. I highly recommend this store

My fiancé and I went to Ashley’s looking for a sectional in December of 2023 and fell in love with a couch with help from Jess. We wanted to wait until we closed on the house we were in the process of buying. That didn’t happen as quick as we thought and set us back to March of 2024 to move in. We came back to Ashley’s to see Jess again and to purchase the couch we fell in love with only to be disappointed that Ashley’s had discontinued the couch in the color we wanted. Jess and Brad were determined to help us find a different couch that was similar. Jess and Brad were very patient with us and listened to what we wanted and knew their inventory very well but we still had our hearts set on the first couch we had picked. They both went above and behind and pulled some strings that got us the configuration we needed in that discontinued color! We are so appreciative and grateful for them both and will be returning in the near future to furnish the rest of our home with the help from Jess and Brad from Ashley’s in Middletown!

My fiancée and I had an incredible experience shopping at Ashley’s furniture in Middletown NY. We dealt with Jessica and Brad and they both went above and beyond to get us exactly what we were looking for. The sectional we wanted was discontinued and they were able to over ride their computer system and pull all the pieces we needed to make ours from across their warehouses They made the experience enjoyable and painless. We will definitely be back in the future for any home furnishing needs!

I been searching for a small sofa. Jess greeted me and showed me all the selections. I was so impressed she spoke patiently, no pressure. I fell in love with one of sofas. I have been 2 other stores and I didn’t get the attention and patience that Jess showed me. I plan to do my shopping with Ashley from now on. I recommend everyone to shop at Ashley. Thank you Jess 🙏🏽❤️❤️

April the assistant sales manager was great. I didn't have to go into too much detail before she knew what I was looking for in a mattress. She set it up where it would be delivered within the time frame that I was looking for.

I was in desperate need of a new couch and sofa, and when I walked in April greeted me and proceeded to show me sofas that I had interest in. I was looking for modular cloud like modern sectionals. April sold me several different designs color Swatches and different price points I settled on something within my budget and was in and out and under 30 minutes. It was a seamless experience. I look forward to sitting on my new sectional. Thanks again April. I will be back in the future for other furniture needs.

April was so helpful. Showed us all our options and once we decided she walked us through the whole process. Great experience. Can’t wait to get our furniture

Very disappointed told us to call when we’re ready to get it delivered and it will take 3 days then when called and have it delivered they told us it’s not available and won’t be available not until end of March which is a month from now which is unacceptable since we got rid of our old couch already and we were looking forward for our new living room set. Won’t do business anymore and won’t recommend this place to anyone.

Very easy and transport buying experience. I had the pleasure of working with Brad Warther who I would recommend to anyone looking for furniture. Brad listened to what I was looking for and gave me great options to choose from. He knows almost all of the info about the products without having to look it up! I definitely will be back to remodel the house!

Enjoyed browsing without having someone on our tail. Purchase was hassle free. Our sales woman April was awesome, very professional, yet personable.

Linda the sales lady was super nice got me exactly what I wanted color and especially the price !! Can't wait for my delivery of my beautiful dark Grey sectional!!!! Awesome place to shop thank you ladies !!!!!

Savoy was excellent came in for couch and got more

Went in looking for a vase and that's all, left with a pre-approval to finance and an interest in a mattress and an adjustable base! Lisa was very helpful, and a great salesperson! Highly recommend!

Brad was an awesome sales rep to deal with! He was very thorough, very patient and very well mannered! Would highly recommend!

Great salesman and went over every detail of the purchase!

Excellent service. My husband and I purchased a bedroom set at the Middletown location. The salespersons took their time with us and helped us also pick out the perfect mattress. They were knowledgeable, professional and very kind. We need more of that in the world. We never felt like we were being rushed or forced into a purchase. Will definitely go back in a few months for my living room set.

Wonderful experience working with Shavoy Brown. He handled all details very professionally.

Let’s Begin… My partner and I have been looking for months for the right couch. But there was always something we didn’t like. This is our first home and we both wanted to make sure each purchase was very intentional and something we both liked. One day we strolled into Ashley furniture in middletown NY. Upon walking in we are greeted by the team on site. Everyone was friendly, well dressed and laid back. This we immediately liked by me personally as I am quite anxious as it can be overwhelming in some retail furniture spaces when everyone bombards you with options. We looked around for a bit then we saw her! Lorenza 2 piece sectional with oversized ottoman. As we we were checking the out couch (sitting laying, enjoying lol) . Jessica walked up and gave us some details about the couch. A perfect way to approach. She clearly saw we were interested but didn’t pressure us. She allows us to sit on it and even showed us different options.. Just so we could be absolutely sure that this couch was the one! She even sat with us and gave us all of the pricing, & financing options on the case we needed to go that route.. We told Jessica we would like to move forward but wanted to wait a week to mull it over. We’ve ran the pros and cons against another couch we were thinking about. It really was no competition haha. What really drove us to choose Ashley furniture, was not only the couch set but also Jessica’s approach. She was cool, calm, informative and genuine. She even gave us her phone number in case we had questions (which I did and Jessica gave prompt responses) and left us with a pricing packing with all payment options. Boom a week passes and we are ready to buy the couch. We enter the space a bit after 12 and are immediately greeted by the team, asked if we wanted water or tea. Jessica was front and center and remembered us, as we were closing out as an extra bonus. We got a unexpected discount! The check out process was quick and understandable. We left the space excited and happy. I couldn’t asked for a better sales person. And team. This particular store location is a Gem 💎Thank you for your patience Jessica. The service was so nice, and the whole team was amazing.

I didn't actually shop here but the staff was really great to me. My partner and I were stuck in the parking lot with a dead battery and a frequent customer of theirs gave me a portable jumper but it needed to be charged. The staff invited us in to charge the jumper and gave us a comfortable place to sit and offered us coffee or tea. They treated us the same as they would a frequent customer, knowing we weren't there to shop. I really appreciated their hospitality and generosity, especially on such a cold night. When i am ready to buy something I'd love to give this place my business.

Very friendly but not aggressive sales person assisted us. She let us shop around and was available for our questions. We were able to agree on a package that worked for our room, didn’t try to over sell more items than needed. Price was reasonable. Quantity of furniture was extremely better than Bobs.

Great! Shavon was very knowledgeable and helpful.

Great service

Sue and Brad were great. Very happy with the experience… I’ll be giving Ashley all my furniture business.

Walked in knowing we needed a new sofa but weren’t exactly sure what kind. The sales people were friendly and knowledgeable. Not inexpensive but very good quality. An hour later, we made a purchase.

$7000 on furniture, had to wait almost 7 weeks for delivery. couch cam scuffed on the side. King sized mattress came rolled up. Was instructed to unroll and leave for ~72 hours. Mattress is 76” not 80” so doesn’t fit on the bed. Now I have to jump through hoops to get replacement pieces. No issues when I went through other major furniture companies.

Ethel was amazing loved her she is full of knowledge and we were walking out when she stopped and talked to us. Her personality pulled us back in and in doing so we spent $3,000 😂. Then Brad was great as well and helped with closing up our paper work. But Ethel was amazing !!!!! We purchased from the Middletown store.

GREAT SERVICE 👍 Amir answered all questions. Very professional and polite young man.

Our experience was amazing Ethel the store manager helped us and spoke to our son not just my husband and I. She made my 7 year old feel much better and comfortable picking his new bed She did not pressure us to buy anything additional or more expensive. April helped us complete the purchase and was so friendly and kind Highly recommend this location!

Tommy helped us out. He was very courteous, helpful and informative. Tommy went above and beyond to get us wonderful deals on our furniture that we purchased. In the future, we would come to him again. Thanks for everything Tommy!

Shavoy is the reason why I will be coming back for furniture. Thank you!

Tommy was the best and we’ll be back for another mattress most definitely. Very informative and helpful with everything he showed us. Thanks for everything Tommy and keep up the good work. Very genuine and honest.

Lisa thank you for all of your help this morning you were Both great I want to thank you for a great experience shopping with you I will definitely go back. Once again thank you both

April is the absolute best. See her for all of your needs, you will not be disappointed.

My wife & I walked into the Middletown NY store on 11/11/2023 at 12:45 pm and was immediately greeted by two Team Members: Ethel & Shavon. I sensed we chose the “Best Furniture” organization to purchase our dining furniture. Let concluded our purchase after receiving professional, informative, patient, and fulfilling service from each Team Member. We look forward to continuing our buying relationship with this company, especially with Ethel & Shavon.

I have a very happy shopping experience. The sales staff are very responsible, patient and sincere.

Amir Barksdale in the Middletown NY location was fantastic. He was knowledgeable, friendly, great personality and assisted with searching for items were seeking, showing others similar and finding colors. This sale was 100% Amir. I am sad to see when I paid because he went to the bathroom as Jessica said all of a sudden it was a split sale for something she wasn’t involved in simply because he stepped away a moment. As a sales professional myself had I had known stepping away a moment would cost him half a sale I would have told her I would have waited until he was out of the bathroom. Other people may not read their paperwork to notice but from being in sales I picked up on it immediately and asked why there were two names. I do hope this is corrected because Amir did work hard for this sale and was helpful with us from the moment we walked in the door to when we left. I was incredibly impressed with his professionalism and friendliness. Great job Amir.

Great selection, price and sales experience. No pressure from salesman at all. Brad was a pleasure to work with! Will definitely be going back!

Jess was amazing and helped us get a couch. Not pushy at all and treated us well. Go find her if you need something here!

Did not have what I was looking for. The salesman was very helpful though

We went to check out a reclining chair that was advertised on Ashley's website for a price. The location had it at a higher price. However, our sales lady April, had no issues matching the website price. She's very pleasant, polite, patient, professional, and informative. In all, the experience was top of the line.

Although we didn't find what we needed, TJ was very pleasant and funny!

Sales person was polite and a DEAL was made ...

Loved shopping at.Ashley's. Suzanne and April were amazing!l Both are professional, knowledgeable and helped us make great choices. They spent a lot of time with us, answered all our questions and recommend them to anyone who is shopping for furniture!

Great service, no pressure and very flexible financing.

Brad was very personable, knowledgeable and thorough. It was fast and easy to get exactly what I wanted.

April and team were extremely inviting and helpful. We went to do do some casual shopping and they were respectful of the time we needed and the purchasing decisions. We really appreciated their assistance during the entire process.

Ot was a great experience

Jess was very helpfully ! Unfortunately the furniture arrived damaged and now they need to come to our home and repair the new dresser, the factory sent us a damaged item and The store tells me to call customer service, so they can access and make repairs Instead of just replacing the item that we originally paid for.

Lisa and Ethel were the best! Great help finding the perfect sofa set for us.

We shopped on a busy Saturday and received exceptional service by not 1, but 2 very accommodating employees. Ethel and Lisa welcomed my family and literally made us feel at home. We look forward to our new Family Friendly sectional arriving in just a few weeks.

April and Suzanne have been amazing. They are very patient and display exemplary customer service. Thank you guys for making my shopping experience a good one.

Overnight parking…came in earlier than usual “0630” to unload me.Great service and people

(Translated by Google) The person who served us was very kind. (Original) Muy amable la persona q nos atendio

Our Sales rep April was great and informative! Nice and easy process

Jess and Brad at Ashley’s in Middletown were fantastic to work with. They were exceptionally helpful and knowledgeable when it came to choosing a mattress, assuring all our needs would be met. Also, their assistance in helping us find the perfect sofa really made our experience working with them a great one.

Jess and Tommy are absolute professionals in every sense of the word. The process was simple and smooth they couldn’t have possibly known more about the product if I had spoken to the designers themselves. Beautiful store beautiful location wonderful people.

Jessica was great to work with! She understood what we liked and knew the stores inventory very well. She was also very pleasant, attentive and gave us time to decide what we wanted.

My purchase was very easy. The salesperson, Amir Barksdale, was very professional. He understood what I needed and guided me to the correct product. Thank you Amir.

(Translated by Google) I have to say about this store that they are rats, scammers. The man Tomy sold me some furniture and charged me for things that I did not even know when I complained, they just said we can try to do the favor to fix which favor I answered, they reduced me 100 dollars from a purchase of more than 3000 dollars are dishonest. Never again buy abusers fromlmanageeverythingseemsseemsseems (Original) Tengo para decir de esta tienda que son unas ratas, estafadores .el hombre Tomy me vendio unos muebles y me cobro cosas que no siquiera yo sabia cuando reclame solo dijieron podemos tratar de hacer el favor de arreglar cual favor les conteste me rebajaron 100 dollares de una compra de mas de 3000 dollars son deshonestos. Nunca mas comprar abusadores desdelmanagetodoparecparece parece

The sales people were great. Customer service I would have to give it 2 stars. They constantly emailed me wrong information. They would email 8 to 10 times. When I confirmed delivery, they continued sending confirmations to the point I stopped responding.

No pressure to buy. Was shown exactly what I was looking for and given options

Tommy was very attentive and very helpful. Great customer service.

The salesman “Tommy” made my shopping experience more interesting and enjoyable than most, Kudos to him!!!

I purchased a large sectional a few months ago and recently got it delivered! Not only were the delivery drivers the sweetest, most helpful workers, but I couldn’t have made this purchase without the help from Suzanne! She provided top tier customer service; giving me every piece of information I would need from finding the right couch, loving it, buying it and getting it delivered! She called me often around the time of purchase and delivery, even after to ensure my 100% satisfaction. 10/10 for her!

TERRIBLE EXPERIENCE! We were sold an item which turned out to be disconnected. How did the sales associate not have that information? A few days later he called and offered us an alternative. We asked what consideration we would receive for accepting an alternative item that was less to our liking. The associate said he'd call back in 5 minutes and that was the last we heard from him. All attempts to find out what was happening failed. Either we were put on hold for 45 minutes until the call auto disconnected or no one picked up. We contacted the associate literally a dozen times and he completely ghosted us. We finally had no choice but to return to the Middletown, NY, store - an hour's drive from our house - and disgustedly tell them to cancel the order. The manager apologized, but that's all. Who will compensate us for the three weeks we lost without the promised merchandise? Very, very disappointed.

I went to buy new furniture and decor for my new apartment. Tommy and Amir were so helpful and patient. I’ll definitely be shopping there again soon!

Suzanne our salespeople was very knowledgeable. She took the time to listen to us and showed us many different couches until we decided on the one we wanted. Also showed us several different mattresses and took the time to show us all the different options. I would recommend Suzanne in a heatbeat

Great service! Jess is so sweet and really helped as much as she could to get us something we loved. Highly recommended coming here and asking for her is possible

Huge Thank you to April & Amir! They made my first (adult) furniture shopping so entertaining. They listened to what our budget and needs were and was so patient and supportive during the payment option process, all while making sure we got the best offer on our pieces. See you soon :)

Excellent service

April was very helpful and made my purchase a pleasant experience.

Salesperson Amir is very helpful and professional. Wish all salespeople were like that

Very knowledgeable and helpful staff. Tommy helped me with my couch. Matress expert, Kim, was in when I bought my mattress. A positive experience all around.

Lots of issues with order and delivery and mostly not responded to by the sales associate or the costumer service dept.

Excellent customer service. You will go in feeling listened to, empathized with, and infinitely grateful for the time and dedication to inform your best furniture and finance choices. April and Amir are the absolute best.

The employee that helped me this afternoon was patient as I tried different mattresses. I needed a king size bed that was firm as well as affordable. She found the perfect mattress for me within my budget.

Super efficient!

Nice clean place and very helpful service bought some new recycling sofas

My mom came in to look at getting a new bed. We had Brad and Michelle who were friendly and answered any questions my mom might have. They took their time with my mother's needs and what would be the best for her. We did not feel rushed or pressured with making a decision. I would recommend Ashley to anyone looking. Thank you!

Amir was our salesperson! Extremely personable - courteous and professional throughout our entire experience in the store! Based on our financial concerns…Amir was able to make a few price adjustments that met our budgetary needs! I’d absolutely recommend Ashley and Amir to anyone looking for great furniture at a great price!!

This was the easiest shopping I have ever done. Jessica the sales associate was so nice and went out of her way to set up for me a make-believe dining table so I can visualize the table set up. The store is really nice and clean but most of all the associates are extremely nice. I would definitely shop again at this location. This was my second time shopping at Ashley. The store should be getting a gold star of recognition!!! Jessica gave us different options, gave us time to discuss, was not at all pushy we listen to her great advice.

Jessica at the Middletown location was great. Very nice and very knowledgeable.

Amir, was a great help. He is professional, kind and knowledgeable. Would shop here again. Great experience!

I went to Ashley looking for a rug. Not only did I find exactly what I was looking for, but got a great deal. Ty was very helpful in assisting me with the purchase.

Thomas as well as Brad made our experience at Ashley, stress free and so easy. Great showroom, great customer service, don’t look anywhere else. Just go to Ashley furniture.

Sooo been there three times and all three times I bought something, spent over $9 thousand dollars there and honestly the first two times was great, we got the same woman both times and she was really nice and helped us with everything but the third time we got some guy named Benjamin who started off fine but told us to come back Wednesday and he would give us an amazing V.I.P. deal and discounts. So Wednesday I sent my wife because was working, so when she got there she called me and said that he is not giving us any discount at all and I called her he was acting all different to her because I wasn't there and thought he could take advantage of her. She asked him to go talk to the manager because we was promised a discount plus to be treated like V.I.P. Customers, after everything all he gave us was a $7 dollar discount and said that is the best he could do. We would never of went down Wednesday because we both where working and why go and be lied to and save seven dollars, I dont know what kind of discount that is but it wasn't worth the gas money to go down there when we really didn't have time and was being rushed and lied to, if you go don't talk to or deal with Benjamin.

First time in a Ashley furniture store .All furniture was so beautiful I couldn’t make up my mind. Ended up buying a new living set .Ty the salesperson, Was the best. He was very knowledgeable, patient and helpful. Will certainly be back 👍🏻

Great experience with Michelle. Her no-nonsense approach sold me immediately. I hate the over pitchy salesman... That was not Michelle. She stuck to what we wanted. We were in and out. I loved it. No lie... We had our furniture picked within minutes and order picked up the next day.

Worked with Amir and Ethel and they were both wonderful. Very knowledgeable and able to mix and match pieces that would work well together as well as what would work best in our home. Ethel drew a sketch of the room in our home and suggested the best way to place the sectional we chose. Amir pushed a coffee table across the showroom floor to make sure it matched the couches we chose. Excellent service and would highly recommend!!

Excellent experience Suzanne was the sales person. She is very knowledgable, very customer oriented, listened to my request and was a pleasure to work with, I also met her Manager also was great and very helpful ,

Excellent experience with customer service representative.

My wife made a $3000 purchase in store. The day after the items were delivered, she went online to look at additional pieces and she saw the things she'd purchased for $750.00 cheaper. She called the store and the manager said it was not her job to tell us about the cheaper price online, and she would not adjust anything because the furniture had been delivered already

I went in store and purchased over 3k with of furniture. The day after it was delivered, I went online to purchase some additional pieces and noticed my furniture for $750 cheaper. When I called the store they told me it is not their responsibility to let me know it is available cheaper online, and too bad for me that I paid the higher price.

Suzanne is the best! Worked with us any way she could and she’s super professional! Delivery was very fast and they had great attention to detail!

Our salesperson Suzanne and Jorge and his delivery team were fantastic! Overall we had a great experience with Ashley furniture. We will definitely be back for future furniture needs. The only thing I would like to have is a choice of upholstery color.

Tommy is the best great salesman

We worked with Ty and he was extremely helpful. He gave us the information we were looking for, helped us move things around in the showroom so we were able to see the furniture in the way we wanted, and was honest in pricing and our options. It was a pleasure working with him

Suzanne from the Middletown location was a gem to deal with. She spent so much time with us and ensured we would happy with our purchase. Delivery and setup was also a breeze. A total class act from purchase to delivery and setup!

Very happy with my purchase and the entire experience. Suzanne was wonderful

Very helpful salesman with no pressure

We had a great experience with Ashley. Ethel was very knowledgeable and helpful pleasant but most of all not pushy !!

Very helpful and informative salesman. He helped us find exactly what we were looking for at our price point as well.

Excellent service

My salesperson Michelle was very informative. In addition to that she was kind and patient because I can never make up my mind.

Amir and Ty were great. Very helpful and extremely knowledgeable. Spent alot of time with us, answered all our questions and made sure we got exactly what we were looking for. Alan

I went into the Middletown, NY, Ashley store and received assistance from Ty, a new sales associate, right away. He asked what I was looking for and what my style was. Ty wasn’t just trying to earn a sale, he was truly trying to help. I would highly recommend asking for Ty for any of your furniture needs.

We had a great experience at Ashley shopping for a couch. Susanne explained everything well and was pleasant to work with.

Excellent service!

Excellent customer service. Answered all my questions, and made great product suggestions! I worked with both Amir and Erik. Great staff!! I highly recommend going there.

Wonderful people to deal with. Extremely helpful!

April was our salesperson today, as she's been in the past, and it was a pleasure working with her as always.

They are so professional

Our experience from the showroom to the delivery/set up was nothing short of wonderful!!

Brad and Michelle were amazingly helpful and thorough and my fiance and I felt comfortable and informed thru the entire process.

When we first got our furniture the sale was good. Now that a spring has broken while on warranty and tech came to look at it and deemed it not repairable we have been back to the store NOT ONCE! NOT TWICE ! THREE TIMES and was told we would receive a phone call by 7pm on our 3rd visit or next day and that still has not happened! We were actually looking to by more furniture but the service we have received it’s not looking to be in Ashley Furniture favor

Our couch is broken and we were told to get another one well we are waiting for a delivery date and we haven't gotten a date for a new couch. Right now we are sitting on a defective couch and we are not too happy right now. Everyone at the store is so nice. But right now we're not going to be so nice. $1800 was paid right away at the time of the sale. So please make this right. We want our new couch. Grrrrr

Ashly warranty service is terrible. I wouldn’t recommend this store to anyone. Made an almost 10,000 purchase in April. Warranty for all these items. Fabric of a set of three sofas started peeling off as if we had pit bulls in my house. Guy from customer service offered me to get a shaver. I downloaded some pictures so ya can see how terrible this quality is. On top of that, you can’t have anything in your laps(bcs it it fall, you’ll have to raise the chair up and get all the way down) bcs every time you seat a wide hole opens up on the side. 2 usb chargers don’t work. This is the worst purchase experience I honestly have had in my lifetime. Please take your money elsewhere, Ashley is not a reputable store, they don’t back their brand up. I wish I would have never walked in to this trap.

Love my couch from Ashleigh the buying experience was easy and the delivery process was quick and efficient

Excellent service

The sale person Amir was great and very knowledgeable. He was very patient with us. I Great personality. We left buying a couch, a loveseat, and a desk. I would definitely recommend Ashley furniture and recommend seeing that sales person.

Our Salesman Brad is the best!! Very Patient, Understanding and very knowledgeable. I highly recommend him.

Suzanne is the best!

Great in store service and efficient delivery!

We had a wonderful sales person named Suzanne we love the pieces we bought

Knowledgeable sales advisor Suzanne great service would recommend to family and friends.

Michelle was great

Enjoyed my shopping experience at Ashley Furniture, my sales rep Suzanne was very helpful in following thru on all the promises they made. I would refer my friends to shop at this store

Nice large showroom. Very friendly staff. Thomas was a pleasure to work with. Will definitely be back in the future

Had a great experience with Ethel and Tommy. They were patient with me and my husband and stayed past closing to finalize our purchase. The customer service we received was top notch.

Great place to shop

Clean , everyone was very respectful and helpful. I would definitely recommend, Ashley’s.

Beautiful store.. no vultures....today anyway!!!! Very helpful but respectful sales staff!! Greeted us but then gave us space to look and talk. No crowding or sales pressure!!!

Great experience!!! Everytime I shop at Ashley furniture.

Michelle was absolutely wonderful to work with. We had such a great experience and can't wait for our new livingroom set to be delivered.

Amir was Excellent!

Suzanne was incredible. Great customer service and incredibly patient. It was a pleasure working with her. Highly suggest asking for her!

Michelle from the sales department was professional and a pleasure to work with. The delivery team that delivered my furniture was on time, very professional and took their time assembling the product. Blankets were laid out to protect the furniture and the floor. I would rate my overall experience a five.

Totally awesome experience. Very professional staff

Great staff and wonderful merchandise!!

First, our sales person was excellent. No pressure, just information and options. This person made the sale through his behavior, outstanding person. The showroom was clean. We expressed our needs, he delivered.

Ashley is a great place for shop for bedding and all furniture. Great representative Suzanne, to help with your decision and buying. Fantastic delivery service.

Me and my wife had a great experience with the Ashley store in Middletown our trusted advisor Tommy was terrific and patient with us as we came to our purchasing decisions

This was a pleasurable shopping experience . My sales person Amir was so attentive and happy to fulfill my every request . I was particular in finding a comfortable, perfect fitting sofa for my comfort and a coffee table and rug to match. I appreciated Amir’s patience and his quickness to please my every whim which made my shopping experience fun and successful at the same time. There were many lovely sofas and fabrics to choose from so “time looking “ is important and that’s what made my purchase with Amir so satisfying. I love my selections and thank you for the pleasant shopping experience. This is a very nice Furniture store and I will ship here again.

Great customer service and delivery.

Erik was a great salesman, very sweet and good banter. Overall very happy with the experience.

Amazing Service!

Our experience at this location was top notch! Brad was very knowledgeable and super helpful in getting our furniture pieces together. We had our 3 younger children with us, the staff went over and beyond keeping our children occupied while my husband and I were able to shop. I would definitely recommend and shop here again.

Great store , great staff always a pleasant experience walking into the store . I buy all my furniture from Ashley’s . Very clean store staff are always professional and so very pleasant ♥️

Great experience….

Great furniture. Great price. Great service

We paid for free delivery!!!!

Great experience! Amir, Amy and Nicole are an exemplar of team work! They are true professionals at making the customer know they made the right decision at purchasing furniture at Ashley. There was an issue with our delivery but they corrected and solved it together. I will certainly purchase from the Middletown Ashley store in the future.

Furniture is awesome Professional sales team Delivery was top notch!

Great experience in buying our couches for our new home.

Suzanne is a great salesperson Thank for all your help and advice

April Fiasconaro was amazing! From the hospitality from the door, to the hot chocolate, to helping me make sure I picked something that was the right fit for me… April and her coworkers was so nice and patient. Will definitely be returning in the future.

April Fiasconaro was so lovely! She offered me a coffee right when I came into the door and made me feel welcomed. She helped me with purchasing the dresser draw that I wanted aswell as Erik. This is my first time here and definitely will be back again. Thankyou for the great hospitality and for helping me purchase my furniture!!! So happy!

April, at the middletown location is amazing!!! She has a ton of patience and very knowledgeable of the products in store. She walked us through everything and made our customer experience exceptional.

Had two AWESOME customer service specialists helping us Amir and Erik. Very kind, compassionate and accommodating. They knew what they were talking about and inspired confidence in the products. We’ll definitely be back! Thank you!

An outstanding sale manager Ms Ethel. 👏🏾 made our day. She called over a half dozen stores to finally find the furniture we were looking for. She is heaven sent. Middletown the best. Thank you so much Wallace family.

Good experience overall

The sales rep, Suzanne, went above and beyond to help us find what we were looking for. She even ran out to our car to give us our receipt and delivery info. EXCELLENT CUSTOMER RELATIONS!

Our salesperson, April, was outstanding!!! So helpful and very patient with us trying to make a decision on the reclining furniture we were looking at today. We made our selection and made our purchase. Can’t wait for the delivery this Wednesday! April if you see this review, thanks for all the help you gave hubby and I today! I’m certain we will be in to see you again.

Thank you Suzanne and your whole team. I just had my loveseat delivered. The delivery men were great and had my loveseat put in place relatively quickly and professionally. I had wonderful experience all around!

The staff was very helpful and responsive. Everything was ordered and delivered as promised.

Great experience. Eric was very helpful and the store manager actually sat down with us on a set we were interested in and explained some deals and helped us with the ashley credit card.

Ethel and Michelle had OUTSTANDING services when making sure I came and got what I wanted. I appreciate them for making everything happen for me and my grandmother. I can’t wait for my bed set and my grandmothers fireplace to come in. God Bless them and I hope they have a wonderful rest of there evening!

My children and I bought a new couch and a bunk bed. The sales person was kind and showed us many options. The delivery of the furniture went smoothly. We are annoying are new furniture.

Terrible experience, would never by from this company again. We purchased a table and chairs from them 5 weeks ago, waited 1 week for it to be delivered and assembled which could not be accomplished because they sent the wrong base. We waited another week for them to return with the correct base and the installers broke it during the installation and stripped all of the heads of the mounting hardware - then told my wife that it was all set. After fighting with the customer service people, they agreed to return with a new base, 2 weeks later?? Then the installers weren’t given the entire base so they could not complete the repair. Just got off the phone with “management” and they can’t get back to the house with the complete chase for another 7 days. What a joke, this company is terrible, my advice would be to spend a few more dollars and buy somewhere else. I guess we’ll eat at the coffee table for another week - unbelievable

I had a great shopping and delivery experience with Ashley.

I LOVE ASHLEY FURNITURE. They have quality and style.

Erik is an amazing person to work with. He is very knowledgeable, helpful, and has a great sense of humor! We are so happy with our experience. The store manager was also extremely helpful! Thank you!

Ethel and Michelle were amazing! Excellent customer service and professionalism. We are repeat customers as there is no one better at Ashley to take care of your furniture needs for your home than Ethel. We drove from Danbury CT to Middletown NY as every experience is consistently outstanding! Thank you as always! We love our new furniture! Tell them we sent you! Jordana & Patti

Excellent service

AMAZING SERVICE

Excellent experience from Sales at Store with our most excellent Sales rep Suzanne. She was a true professional. Delivery team came today to deliver the coach and love seat. Product was in excellent condition. The delivery team was on time and they were excellent. My wife and I would highly recommend Ashley for your furniture needs. This was our second furniture purchase in a year from them. Each time was a 5 star experience :)

Buyers understand this … if you ARE NOT happy with an item make sure you tell the delivery driver then and there because once they leave your home you WILL NOT be allowed to return or exchange. My purchase was well above $10k - My bedroom set was delivered at 8am. I ordered an adjustable base and new mattress along with the bedroom set. The bed looked giant to me but since it was 8am. I did not test it. That evening I struggle to climb onto the bed - no worries nothing a step stool can’t help. Well once on the bed I can’t reach the night stands. The bed is just too high, not functional or practical for normal life. I removed the adjustable base and although the bed is still a bit high, it was huge improvement. I called customer service in hopes of just returning the base, since I can’t use it. It just doesn’t fit with this set (something the Sales Dept should be better aware of). I am told all Sales are Final and I should have informed the driver before he left. It was 8AM! How would I have known this would be a problem until I actually attempted to sleep on the bed? The young lady Catherine kept parroting the same line, no returns and no exchange. I asked to speak with a Manager and she advised me that they will tell me the same. I told her I want to speak with her regardless. They tell me they would have to call me back. Catherine calls me back after 5mins and once again parrots what the Manager says - unbelievable that the Manager has her employee call me back after I specifically asked to speak with her. The absolute unprofessional disrespect. I once again told Catherine, I do not want to speak with her. I want a Manager. I’m still waiting for the call. My next step is to walk into the store where I made the purchase and speak to someone there. Although I already tried and was told to call Customer Service. Do yourself a favor - DO NOT buy at Ashley Furniture if you are willing to be forced to keep things you don’t need. Their Customer Service is in serious need of an overhaul.

From saleswoman April to the delivery amazing service

Received my order when it was convenient for me and Amir the salesperson was great to work with. Delivery was fast and they work very quickly. They do price match so everything went great.

I recently bought a section at Ashley and had the pleasure of working with Suzanne. She was helpful, honest and so engaging. I felt like not only did I leave with a couch I left with a friend. Go see her if you are looking for a household item. She’s will be with you from the minute you make your purchase to the moment the delivery is done and finalized!

the shopping and delivery experience were fine, just know that this isn't quality furniture, and the prices are a bit high for what you are getting.

Erik is a very personable and competent salesman, my daughter and I loved working with him!

Just had the best experience with Erik at the Middletown store! Usually I dread being followed around, pressured to purchase. Erik made this amazing experience! I would use him again for future purchases.

We had a great experience with Suzanne from Middletown Ashley's. We purchased everything we needed and she was such a pleasure to work with! She even stayed oast her shift to make sure we had an exceptional experience!

Our salesman Erik was AMAZING. We had an amazing shopping experience. He had great knowledge of every product they had to offer and really went out of his way to help us. We left with everything we wanted at an excellent price! Thank you!

vary nice people, friendly staff, amazing customer,

Love my experience at Ashley! My sales woman Suzanne was very knowledgeable and made the experience of couch shopping fun. She was so very patient with me as I struggled through deciding!! I'm in complete love with my Rawcliff sectional....it is beyond comfortable!!😍 Thank You!

Shopping with Ashley was a great experience!!

Received my end tables yesterday and can’t wait for the main coffee table to complete the set! A special shout out to Suzanne for her patience, expertise and excellent customer service. I seriously want to buy more furniture just to spend time with her again! Thank you for making my experience at Ashley awesome!

They are very professional team inside the store and delivery team was fabulous! Great experience!

Terrible service and damaged furniture was delivered. This place was a second choice due to my original furniture being back ordered. This set will probably last about 5 years. We got a broken drawer, a spot of paint, and the top finish on one peice was irregular. Customer service was clueless and didn't talk to the store to get the details. Still pending getting my drawer repaired. Don't recommend, and will not shop here again.

VERY NICE PLACE TO SHOP FOR FURNITURE. SALE PERSON HELPFUL IN AND OUT OF STORE WHEN FURNITURE WAS DELIVERED.

Last year I bought my bed..Bashland it is gorgeous. MR Erik speaks Spanish so he made it easier for me , very courteous, so was the other staff in the store.very strong furniture

Great experience purchasing our new mattress. April was thorough and knowledgeable when picking the perfect mattress for us. Suzanne was also great at checking in and making sure that all went well with delivery.

Amir was wonderful .the sweetest guy ever.. Go and see him

Very wonderful experience. Very nice and efficient delivery men. I had a wonderful woman (Suzanne Ficken) guide me through the whole process. She checked up on me and I could tell she truly cared about me and wanted everything to go smoothly (which it did).

I’ve had the best experience here out of all of my home shopping needs. Bar none. The staff here is amazing. Suzanne though!- is phenomenal. I couldn’t have asked for a more genuine, down-to-earth, attentive and understanding consultant. From the moment I walked in, to the moment I walked out and even post delivery, I received nothing but 100%. The delivery of my furniture was better than what I could’ve even imagined. Early, courteous and kind are just a few of the many words I use to describe the gentlemen that came and assembled my furniture pieces. I will be filling up the rest of my spaces with pieces from Ashley, especially and specifically with the help of Suzanne.

Suzanne is AMAZING ! My husband and I needed to furnish our guest house. With family visiting soon, we needed the items quickly . Suzanne assured us that many items were available and would be delivered in just 2weeks. Suzanne, provided individual attention to us from the minute we came in until we left, with everything we hoped for and more ! The sale prices and financing are unbeatable. Thank you Suzanne, and the awesome delivery men. Our furniture is beautiful ! Truly the best shopping experience we've had in years !

Suzanne from the Middletown store made this experience very easy and pleasant. She was helpful and showed us many options while not being pushy or aggressive as many salespeople can be. I would recommend her to anybody that is looking to buy furniture in the future. And as a side note, we had are almost three year old with us running around the store and the whole staff was very accommodating and happy to see her lol.

Suzanne Ficken at Ashley furniture showroom was great to work with while looking for a new mattress. She was patient and listened to my concerns. It was evident from the beginning that she was more concerned with connecting me with the right product than just making a sale. The whole experience from beginning to end was pleasurable and relaxing. Highly recommend Ashley and Suzanne!

If you need furniture this is your store I highly recommend it Suzanne was really helpful she really took the time y patience to show me around I find what I was looking for she make sure I got my delivery. I'm happy with my purchase please ask for Suzanne she will help you

Ethel Bartoli was the most incredible and caring sales person ! Especially with the purchase for my family!!! Very kind

Sales people are friendly and helpful. Bill was very patient with us since we needed a specific size. What we chose took a long time to come in because of the delays in shipping, you have to be patient!!!!! This is the 2nd time I've purchased a couch and kitchen set from Ashley Furniture, I'm never disappointed! Lasted for years!

We worked with Michelle to purchase some new furniture, she is AMAZING! So knowledgeable and helpful. She answered all of our questions and helped us purchase great new pieces for our new home! We highly recommend coming here to shop for your next piece.

Wonderful experience from shopping to delivery thank you

I had a very nice experience with a very professional and very helpful sales representative ( Brad & Michelle) they helped us finding the perfect mattress and sofa bed for our baby playroom.i highly recommend them

Suzanne helped us buy pick out and purchase all of our new furniture for our brand new home. She was very helpful, friendly and fair. I would recommend her and this store.

My mother and I had and amazing experience at this store thanks to Erik Anariba!! He went above and beyond for us. We needed to fully furnish my moms new apartment from bedroom furniture to living room to kitchen furniture and everything in between. We got this all done in one day side by side with Erik. He was so helpful and had great suggestions that we took him up on! We were able to get a great deal as well! So impressed with Erik’s customer service and guidance. :)

Suzanne was very helpful and thorough. Quick and easy delivery.

We worked with Suzanne at the Middletown Location. She was amazing! She listened and understood our requests and showed us exactly what we were looking for! We received our delivery promptly. Our experience was a great one!

Tonight we had the pleasure to work with Keegan at the Ashley’s Homestore in Middletown,NY. We only needed a dinning table with chairs. I always check the stores online sites to see the item first before deciding to go to the store to fully check it out. As soon as we got in the door Keegan greeted my family and I. Then I showed him what I was looking at prior to coming in and ball started rolling. Him and his manger helped us from the start to finish. Everyone was very nice and knowledgeable about the products. I would recommend this store if your looking for any type of furniture and a great group of people to work with you.

Both supporting employees were wonderful! Keegan and April were excellent. Thank you to both!

I was helped to purchase a new couch, as well as a bedroom set for my son. Keegan and Brad were extremely friendly and helpful. Highly recommend!!

My wife and I were interested in purchasing a bed. Erik and Keegan both assisted us. Keegan greeted us as we began our search. Erik talked to us about the different models. They both were very friendly and engaging. I typically do not vibe well with sales people. I enjoyed the way these two gentleman spoke with us. What a Wonderful experience, and we bought a kick as bed !!! Thanks Guys !!!

Erik at Ashley Homestore on Dunning Rd. Middletown NY was extremely helpful in finding me the right couch for my space. I also appreciated that he was able to price match and get me a fast shipping date in only 4 days! Couldn’t be happier. Thanks Erik!

Very professional. Stop on on time of delivery. They are in constant contact with the client. Just amazing!

My parents and I both are waiting on replacements for our adjustable base remotes and it’s been months, I clearly see the operations team working to get me the remote I’ve seen the emails sent out and nothing, this company doesn’t care about any of their customers until they finally get enraged. I’ve been sleeping with only the feet up on my base for MONTHS now and I still haven’t received a new remote when my base is still under warranty, if you are gonna shop for bedding do so at mattress firm or Raymour and Flannigan because I’m sure they’ll actually take care of you if something goes wrong.

Always a pleasure!!

Process was smooth and very quick. Asked the salesman for the piece of furniture we wanted and he quickly looked it up and located it quickly. As well he even honored the online pricing which was a significant difference. Awesome experience!!!!

Stopped in a few weeks ago and the lady who was supposed to “help” me wasn’t really paying attention much to me at all and just kept trying to push me onto things I didn’t really like. Then manager came over and she was really insistent on getting me to buy TODAY but I told her many times I was closing on my home soon and couldn’t make any major buys and just kept being pushy. Some beautiful products but unfortunately I had a much better experience at Raymour. I recommend shopping online for Ashley’s as you won’t be met with a pushy sales person

Great experience, Erik helped us find the perfect furniture for our home.

Our sales associate Erick was great and very helpful.

It was awesome to be served by Ethel Bartoli. She is so pleasant. No words can describe her enough. Very patient

I’ve shop here multiple of times and each time it’s great. Eric is really a great help and patient, I advised anybody going there to ask for him for help, you won’t be disappointed.

Had a great experience with sales person and delivery! Knowledgeable and efficient about all furniture. They helped me and my daughter match her current pieces to new ones. Deliver was easy and quick.

Excellent sales person Michelle, middletown new York store, nice quick deliver gentlemen.

The only reason they did not get a five was because the delivery people rushed and messed up part of the furniture and forgot a peg for the shelf. Brad is amazing. He is professional and a tremendous help. If you need to go to Ashley Home ask for Brad!

Fantastic friendly service

Today I went into Ashley homestore to cancel a order I did yesterday. Reason being the sectional I ordered was too big for my living area. However thanks to Ethel Bartoli at 88 dunning road Middletown NY (Ashley home store), for being tremendously helpful and understanding I end up reordering a different sectional and I did not have to go back to the previous Ashley homestore I went to.

Erik was AWESOME! I felt like I knew him for years. Great time great coffee. So happy I stopped in. :)

Erik was such a pleasure to work with! Made the whole experience seamless and stress free! Will absolutely be back again! Thanks Erik!

Brad, our salesman in Middletown NY, was very respectful and helpful. Just a really good person to have guide you while buying stuff.

I've been shopping around for a new bedroom set for months. I finally went into Ashley Middletown, NY, Dunning farms location and found exactly what I was looking for. I was greeted by Erik Anariba who made the entire experience memorable. Erik helped me find the bed set and mattress that I had been searching for for months. Erik was well informed about each piece of furniture and worked hard to make sure I received the best deal. He was super patient. He provided me with his contact information so I can reach out in the event I had any questions, which I did, and he responded promptly. I felt I could trust Erik, because he had my best interest in mind. Its not always easy to feel this way with people working on commission, but he never once made me feel like he was trying to make the sale for his benefit. Kudos to you, Erik. I am happy to say my sale has been finalized and it is because Erik walked me through the process. Erik Anariba is an asset to the Ashley fruity company and I have already recommended to him several friends and family. On the flip side, I did visit Ashley Homestore Outlet in Middletown and my experience was completely opposite. The gentlemen who greeted me was kind and well informed, but begged me to make my purchases with him. He literally said, "come back to me when you're ready. Don't go to the other guys. I want your purchase." This is was prompted me to ask him if he worked on commission, at which he responded, "yes". At that point I was turned off from the experience and decided I did not want to spend my money in this particular store. Customers should not feel as if the sales person is helping them to receive commission. And that is how I felt in this particular Ashley outlet middle store.

Staff was very helpful with helping us match accent chairs to a couch we bought from here a few months ago. The selection is also high quality for reasonable prices.

Great place to shop for furniture. Tommy and Brad were awesome and very helpful .The Two Delivery guys were also wonderful. I highly recommend this Store

The sign on the door says they open at 10am. My husband and I showed up at 10:05 and the doors were still locked. We waited another 5 minutes and they still didn’t open. We were coming in to purchuse 2 new bed and mattresses but I guess they lost that sale. In my opinion it’s important for businesses to be on time, especially because I was operating on a tight schedule.

Sales lady April was awesome, friendly and knowledgeable

Very happy with purchase and delivery. Have been and will continue to be a customer

My experience was great I was delightfully greeted by Tommy the store salesman . He patiently waited on me until I found the chair of my choice but my funds was limited that day and he assured me that I could order from home. Tommy had April to call me at home the next day. She was pleasant and helpful in placing my order and I was very grateful and happy for all their services.

Excellent sales staff. Friendly, accommodating and knowledgeable. Received my order quickly and in perfect condition. Highly recommend.

Brad was an excellent salesperson and we’re completely satisfied with our shopping experience there.

The salesman Brian was very very helpful he showed us all the possibilities and quoted prices as we went along. He was efficient arranging delivery managing paperwork he had us in and out in a very reasonable amount of time.

Tommy is the man I always purchase my furniture with him. If anyone needs outstanding service, someone who is helpful and can really put a room together, that’s your guy. He made the whole transition easy, we’ve made a few purchases with him this year and I am definitely gonna be a customer of his for life. I loved that he wasn’t pushy and really made it seem like he was trying to help me find exactly what I want rather than sell me the most expensive thing out there. Really appreciate this young man.

Burt knows customer service. But more importantly, Burt knows how to hear the customer and provide exactly what will be purchased and enjoyed. We made an extremely large purchase that Burt will not receive credit for; however, every next purchase will be with Burt and his store will be highly recommended. If you're reading this, I'd like a call from the owner to brag on Burt.

We were promised a delivery before Christmas and still haven’t heard one word from them. Won’t order from them again.

Had a great experience with the sales associate Erik he explained everything to us. Believe me my daughter and I drove him crazy, we had so many questions and he new his stuff answered everything. Very funny I may add. Purchased a brand new king size mattress and a living room set. Thanks Erik and Ashely for great service and prices

Our delivery came today. This was the day I was told at the time we bought the sofas. No delay at all. The delivery guys did great job. Took away all the wrapping. I am very pleased. Our salesperson Suzanne was terrific. I loved her sales technique. That day was the 1st time anyone let us look around and shop without pressure. I would definitely recommend you to friends and family

Suzanne helped us. She was very friendly and professional. She was patient with us. Took her time showing us around and answered every question we had. I highly recommend.

From the salespeople to the deliverers, this store is amazing. They helped us find a table that was right for us and aided us in the whole process. Delivery was quick and easy, the deliverers were very knowledgeable and helpful. They were also very friendly and delivery was very fast and efficient! Definitely recommend!!

April was very friendly and sold us such a BEAUTIFUL sectional & recliner! She did everything she could to make it happen! I highly recommend asking for her if you go here! Outstanding customer service

Quick and easy Sam was very accommodating and great to work with

Found everything I wanted. Very friendly and helpful staff.

Every thing at the store went great promised delivery 12/8 of course they called sent text 12/3 saying 12/8 you will have delivery. Then they called 12/6 no you will not have delivery 12/8 maybe next week no day no time just maybe next week.

Shopped with Billy. He was great help! Very happy with my experience.

I tried for hours to order these lamps on the internet and couldn’t place the order. They were just what I had been looking for So I called the Ashley stores nearest me they did not have the lamps in stock but they could order them and have them shipped to me On the internet shipping was Free the store had to charge me $39.00. for shipping. I was told the store and the mail order are two different companies???? Can you believe that???? I think this is very poor customer service.

Michelle Burke is the best sales person we found for furniture! Very helpful with no pressure to buy! Informative and helped us get our dream furniture for our whole house for a great price. Highly recommend going to her today to purchase any furniture!

HORRIBLE EXPERIENCE!! My furniture was delivered damage four different times. Had to spend hours on the phone following up to have it replaced. Finally, I had to pick up the floor model myself. Would never purchase anything from Ashley furniture again.

(Translated by Google) Good place, friendly and patient people. They heard my idea. (Original) Buen lugar, gente amable y paciente. Escucharon mi idea.

Spoke with Brad of Ashley HomeStore on the phone a few days ago about a sectional sofa I’d seen online. Although the store didn’t have it on display, we decided to take a look around and meet with Brad. Once we got there we knew we wanted to purchase the sectional we had been eyeing up online. Brad helped us make the purchase and informed us that ordering through the store rather than online would ensure a faster delivery. We are due to have our sectional delivered this week!!! Totally looking forward to it. Brad was super helpful and very kind!

Bought a mattress for my grandson. We had the most wonderful salesman, Billy. He was very attentive and took the time to show us several mattresses for my grandson to try out. We're very happy with our purchase and the team at Ashley!

Sam was very helpful and took the time to explain the configuration of the couch we wanted in detail. Very easy to work with and did not badger us.

Veronica and Brad were helpful and knowledgeable!

Shopping experience was great. Slales person very nice friendly professional.

Much better experience overall than other well known furniture stores. This includes quality of the pieces and punctual delivery times.

Ish and Tommy from Middletown were top notch. Furniture is amazing!!! I highly recommend purchasing your furniture at this store.

What a pleasant shopping experience! Suzanne was so patient and informative! Ethel was friendly and courteous! Both ladies went above and beyond to help us find what we were looking for! And the delivery men were professional and thorough with their set up! We couldn’t have asked for a better experience!

Ish, my salesperson, was very kind and attentive to my needs. I needed a sofa. He found one in a few short minutes. It was within budget, in stock and delivery was with a few days. I couldn't ask for more.

I just had a delivery from Ashley furniture in Middletown NY and I must say I am very disappointed with their furniture! When my delivery came the dresser I bought came with missing parts! Never the less I will never shop at Ashley furniture ever again!

They had a really good in-collection. Honestly, I went to the other store(Raym...) before Ashley, And they did not have any option to chose for the Cal King bed set. they only had one which I was only able to see online and est. the delivery time they said was like a decade. And the service at Ashley was way more better than the other store. And BIG thanks to those delivery guys, They work really hard.

Best Place to get furniture for your New home, great price, Best furniture collection in the town. Billy is great guy, He was so helpful with all furniture and configuration and He’s really good at what he does.

Bought mattress and foundation. They misinformed me that the mattress and foundation was one price and it was not so! Once I realizes that they charged me 300 more it was the foundation. I want to return and they won’t take them back because it was delivered! This location is in Middletown NY. I called corporate office and they told me this store is individually own. That means they can make their own rules. So don’t buy from them. Go to Raymour and Flannigan. They are excellent in taken care their customers. I will never buy again from Ashley Furniture.

Tommy was very helpful and patient, he went though all the options we wanted to look at, and we got exactly what we wanted! thank you

Thank You Ashley! Your team was excellent and quite helpful. 👏

April was such a great help Today. She made my husband and I feel very comfortable and important while helping us with our purchase. Her Great customer service was very much appreciated!

Defective Furniture is being sold at this location. Stay away! Poor customer service at both Showroom and Customer care. After 2 months of being at my home when you sit down you fall right in and hurt myself with the wood on Furniture. Defective and Unsafe!!!!!

Thank you Sue Singer our experience was wonderful!!

Supposed to get 4 hr window for delivery instead got going to be late around 8AM then automated message at 4 PM 20 minutes out finally called store and told 9 minutes away at 6:30 PM truck showed up just before 7PM put piece together frame bent removed now waiting a week. We will see what happens and if they do anything for the inconvenience.

Billy Obie Fantastic customer service!! Thank you for helping me today, you gave me my time and helped me at the same time loved it. Thank you!!! wii be back!!

Fast and efficient service.

We worked with a gentleman tonight who was ever so patient! His name is Ish and I was adamant about matching colors from my old hutch with a new dining room set. He kept sharing all the options that were available until I was happy! Such a respectful and polite salesman.

Suzanne made my buying of furniture a wonderful and joyful experience. She was so knowledgeable and helpful. Suzanne took great consideration to my wants and needs. She is a gem!!! Thank you again Suzanne. It was nice meeting and talking with you ☺

We arrived at Middletown, NY location after going to Raymour and Flanigan where nothing caught my eye. Once at Ashley we were greeted by sweet young lady by the name of Cynthia. I immediately found what I was looking for and Cynthia helped with colors and providing different options. Overall it was great experience. looking forward to receiving my new furniture!!!

We had the best experience in the Ashley Furniture store in Middletown, NY. From our first visit we met Brad Warther. He was super friendly, knowledgeable & gave us the space to look around then helped us find new living room furniture. The prices were very reasonable. So we ordered our new living room set & today went back to order our new bed, headboard & 4 dining room chairs. We got work with Brad again & also Nick. I highly recommend going to Ashley furniture in person.

Wonderful and relaxing experience at Ashley HomeStore at the Middletown, NY location this week. Purchased my first bedroom set and mattress. Working with Burt was a pleasure. He was pleasant and patient. Burt took the time to follow up in answering all my questions and was patient in helping me choose a comfortable mattress that was wihin my budget. Thank you Burt!

Had a great experience with my sales associate Erik. He was very patient and really worked with my budget. I'm very happy with my purchase.

Total waste of time! These folks want your money at any cost. DON'T BUY!

I want to thank Mesha (Middletown) for all of her help today with finding a new sectional. She got right down to business and she was so sweet and courteous. Give that girl a raise! Excellent staff, great store, beautiful furniture.

I went to Ashley Homestore in Middletown, NY and had a wonderful shopping experience. Me and my family were helped by Nick and Nelson.. They both exhibited Excellent customer service. They were able to help us find everything we needed. Very helpful and knowledgeable.

I’m sending a huge thank you and kudos to both Ethel and Brian on your tact and skills!! I had such a fabulous experience with them. They were entertaining, accommodating and such a great team to work with! I appreciate your help and understanding! Next time I come in…heading straight to you guys!!

Mesha was an awesome sales woman and was a great help. Such a great experience shopping there and so happy about our new couch!

Unlike any furniture store I've ever been too! Incredible helpful staff, super polite and pleasant to talk to. Free hot Starbucks to help Me focus on my decision as well. I'm a man with zero sense of style. luckily for me, Cynthia was there to point me in the right direction. All said and done, I feel great about my purchase and will definitely being coming back. Keep up the great work!

We had such a positive experience here. Brian and Burt are the best. Extremely patient, very informative. I can say they went ABOVE AND BEYOND from what they were supposed to do. We placed our order, they made sure we would get our furniture within our requested timeframe (very short notice). Very accomodating to our kids. We will 100% be back here for more furniture

Brian S. in the Middletown NY store has been extremely helpful! I came in the store to help my son (who is currently quarantined) purchase a sofa for his new apartment. Brian helped me explore several options, was very patient while I conversed with my son, and went out of his way to make sure everything went smoothly. Thank you Brian.

Furniture is nice, place is trash

Lots of furniture to pick from, great staff and awesome delivery.

Bought a bed And dresser it took the guy 15 minutes for everything was friendly and the staff at ashley furniture were amazing

We were very pleased with the service provided by Eric A. Thank you very much for all your hard work.

Andrew was great he helped a lot and went above and beyond we will be shopinng here again

We had a great experience with Suzanne and everyone else we spoke with at Ashley. From choosing the right furniture to the delivery. Suzanne kept us up to date and checked on us to let us know delivery was looking about a month away still to getting a call a few days later that it was actually ready for delivery! Definitely recommend!

I had the pleasure of speaking to the Operations Manager, Traeshawn concerning ordering a small part for my drop lock desk drawer. He gave me his time and did everything he could to assist me in obtaining the part that I needed. Much gratitude to you Traeshawn!

- [ ] I was weary to purchase from this store due to the reviews I’d seen however I am happy to say that I had a positive experience. The store itself houses many options representing different styles. The associate I worked with,Suzanne, was incredibly helpful and did her best to make my vision come to life. Suzanne was forthcoming and told me it would be a while before my furniture would be available (amid the pandemic its completely understandable as there are many factors to consider). We did hit in a bump in the road when my items that had been labeled as will call were given to someone else despite how long before I had reserved them but I was told this is company policy- hence the 4 stars and not 5.There was about a month and a half wait between the delivery of my first and last delivery. Regardless of it all, Suzanne did her best at consoling me and was intentional about service recovery. It all worked out in the end and I am very happy with my furniture! All of the pieces look great and came in perfect condition. Will definitely return to furnish other parts of our home.

Sam was such a great help! We got everything we wanted & fast.

John A is an excellent sales person. He is uUnderstanding, kind, and not at all pushy. I’ve been to other furniture stores where there is pressure to buy, but John did not pressure at all and answered all questions with patience. What a great guy! If I was the owner of Ashley furniture I would give him a raise and a promotion!

Horrible from the beginning. Never told 4 of my chairs weren’t coming with the rest of furniture. One chair was wobbling and it’s a headache to get fixed. Brand new and won’t replace it. They called mine my mom and husbands cell phones non stop even after confirming delivery several times. They had wrong address for delivery and called twice to change and they STILL went to wrong address. Was told my store manager remainder of chairs would be in last week and told today by customer care they won’t even be in until end of this week. No problem taking the 4 grand so where is the customer service??? Wish I could give zero stars. Almost forgot… Was told by our salesman that the couch we wanted that part of it would not be in stock until December he said he would call and confirm that and get back to us the next day it’s been almost 2 weeks and never heard from him so we had to go to Raymour Flanigan to buy a couch. Never again will I purchase from Ashley’s

We're in the process of helping my father move into an assisted living facility and are purchasing furniture to make him as comfortable as possible. Along the way we were fortunate enough to have Suzanne F. as our sales associate. She went above and beyond (multiple times!) to make sure we were getting exactly what Dad needed, when he needed it, in the color he needed it and at the best price she could get us. We've changed delivery dates when there were conflicts, switched sizes, styles and Suzanne handled it all with grace and true professionalism. I have no doubt that all Suzanne's help will make Dad's new place feel like home. Adding an addition to our review. We went in yesterday to buy a mattress for our guest room. Eric, the associate that greeted us was wonderful. He listened to our needs and our budget and showed us the selections that would work best. We got exactly what we needed, no oversell. We were in and our in 15 mins. Very pleased again.

Outstanding customer service ! I was waiting for over a month for a couch set from a another store. They were able to get me the same set delivered next week and I was in and out super fast!! Guys were knowledgeable and so nice! New customer for life

Erik was a very helpful and friendly sales associate. He spent time explaining availability and pricing to me in store and was also highly responsive to all questions via text, even on days he was not in the store. Erik even kept his eye on a piece I was especially interested in to let me know the best time to order it for quick arrival. It was a pleasure shopping at Ashley in Middletown.

Zero stars. Shop at Bob's. Terrible overall. They paint this picture of best furniture store ever. I was charged for items I did not purchase, they rush you through the paperwork so you have no time to review it. Every single item. Delivered was damaged. Nearly 3 mo the after my purchase I'm STILL waiting for items to be delivered. They damaged my property when delivering the sofa and damaged the sofa. Not so much as a "sorry." I lost count of how many days I've had to take off waiting for deliveries. Last delivery was damaged. Still waiting for a new one. Customer care provides no customer care. Just an oh well, whenever we get it we'll ship it. Never again. Do yourself a favor and ONLY SHOP AT BOB'S. They'll never let you down.

Just ordered my bedroom set from here. Erik was extremely helpful in assisting me in finding just what I needed! Great experience.

Purchase furniture for a new house and got a great deal on everything the salesperson was polite and helped find what we wanted. We got the warranty and actually just used it because one of my chairs was loose and they came right to me to fix it.

Nick was the best. Very patient, great customer Service and he went extra mile to give my wife and I virtual idea of what works the best for our home. Awesome 👏

We went into the Ashley Homestore in Middletown on Sunday to look for a bed for a new home. We were greeted by Nick a very “unpushy” salesman. He allowed us to look and didn’t try to sway us in either direction. He asked his Sales Associate Suzanne to help us as he was working with a different customer. Suzanne was great in helping us find a new bed, Nick came back in to help us pick the perfect mattress. They are some pair. We can’t wait to go back and buy a living room from them ASAP !!!

I went to this store with my mother in law to try to help her find a new bed. She knew what she was looking for and was specific with what she was looking for. We were lucky enough to get Sam, who was an amazing sales person. He was very patient with her and tried his best to find what she was looking for. She was only able to purchase the bed at the time and was going to wait on the mattress. The bed was being delivered sooner than we expected and I contacted Sam and he was able to get her the mattress she wanted so it would come in the same delivery. Nothing but great things to say about the store and Sam. So much appreciate all his help helping her find exactly what she wanted. He went out of his way and I would recommend getting in touch with him for all your furniture needs.