Ashley Store Mohegan Lake, NY

The Mohegan Lake store is fine but Ashley Customer Service stinks. My expensive couch got stuck in the recline position and has been open in my living room for a week. After many calls with customer service, many questions about what’s wrong, and no hope in sight of having this eyesore in my living room fixed there is no date in sight to repair this simple issue of a button that stopped working after I pressed it with my finger tips. I went back to the store where staff agreed that customer service stinks and offered to follow up on my behalf but I still have not heard back. I don’t recommend spending top dollar there if you cannot count on customer service afterwards.

Nice store with great products, the problem is the pushy little guy of a salesman. I have plenty of Ashley products that I've been satisfied with , so I walked into the Mohegan lake store to check out what lineup of sectionals looked like . I explained to the sales guy that I wasn't set on what I wanted, I wasn't buying anything today and I want to see what would fit in my space , colors materials etc. The little guy with the big beard kept pushing the Ashley card on me and being combative on why do I need to check out the materials, basically asking me why would I dare walk into their store without buying something before I left . Those sales tactics or lack there of , made me not want to give that company a dime of money ever again . I was looking to spent $3k before the end of the year as Ashley as my first choice , but Ashley lost a loyal customer in 15 mins with bad sales tactics. This is why online retailers are winning, I guess that's another win for wayfair or whatever company allows me a buying experience of not having my arm twisted into a sale .

From the time I walked in, until the time I left was a pleasant experience. Thank you Max for making my couch decision quick and easy.

Very impressed! Amazing service, our go to guy is Max. He was very attentive and listened to my husband and my requests. He listened to what we were looking for and gave us wonderful suggestions. We also wanted a later delivery as we were installing hard wood floors, and they were able to accommodate. After our flooring was done, I called Max to move up the date of delivery and he was able to accommodate as well. The white glove delivery service was seamless and the delivery men were very respectful. They called ahead of time and installed everything quickly. Wonderful service! Very happy customers. We love our new couch. Thank you Max!

TJ was friendly and not pushy. He let us take our time and pick out exactly what we wanted. We got to pick a delivery date, which they stuck to. They arrived when they said they would, and assembled the furniture right where we wanted it.

Good experience would have been great if the store had more than one power lift chair to try. This floor model was not right for our needs so we settled for an online choice but almost left the store empty handed. If it wasn’t for my husbands broken back and our excellent saleswoman, Michele Burke we would have gone elsewhere!

Very good experience with the sales person, Michelle what a wonderful person treated me so good

I would like to say that Miguel Quiles was great and I would recommend him to my family and friends

Easy and clear transaction.

Great store and wonderful assistance from Gabe. He helped us pinpoint the size and style we wanted. Look forward to getting our new love seat delivered!

I had a great experience at Ashley store in my area. I was welcomed immediately and listened to by Jim. I got the sectional I wanted at an amazing price and it’s so comfy. Can’t wait to have it in my family room. So happy I decided to give Ashley a try.

Of course they had wonderful showroom with plenty of options, but the assistance we received from TJ was top notch. He was very personable and did a great job finding options that suit our taste and lifestyle needs.

I recently had the pleasure of working with Jamila at Ashley Furniture in Mohegan lake while shopping for a new couch, and I couldn't be more pleased with the experience. Jamila was incredibly sweet and helpful throughout the entire process. She greeted me with a warm smile and patiently listened to my needs and preferences. Her extensive knowledge about the different couch styles and materials helped me make an informed decision. Jamila went above and beyond to ensure I was comfortable and confident with my choice. She offered insightful recommendations and answered all my questions thoroughly. Her friendly demeanor and genuine desire to help made the whole experience enjoyable. I highly recommend seeking out Jamila if you're in the market for a new couch. She truly cares about her customers and makes the shopping experience delightful!

Shopping at the Ashley showroom was really nice. Our Trusted Advisor Miguel was great and very professional which made the process very pleasant.

Miguel was so helpful! Reliable and professional.

very kind, and a expert in the field, thanks Miguel

Max & TJ are both excellent knowledgeable furniture pros and made our purchase easy. Thank you! Will definitely be buying more furniture from Ashley in the near future.

Great selection of pieces. TJ was extremely knowledgeable, patient and friendly. Loved the family room furniture I purchased. Will return for future purchases.

I recently purchased a sectional from Ashley, and I couldn't be more pleased with the experience. From the moment I walked in, I was greeted warmly and made to feel right at home. Everton was an incredible help throughout the entire process. He listened attentively to my needs and preferences, providing expert advice and suggestions that made my decision-making so much easier. His knowledge about the products and genuine interest in helping me find the perfect sectional were truly commendable. I highly recommend this store to anyone in search of quality furniture and top-notch customer service. Thank you, Everton for making my shopping experience so enjoyable!

We have an excellent experience in visiting the store to see what was available and then returning to purchase the furniture. Scott was the salesman we dealt with and was extremely satisfied with all the information he gave us and he was helpful with the purchase process. We are awaiting delivery next week and expect a similar experience.

We had a good experience. TJ , our salesman was very helpful, knowledgeable and friendly. Makes the experience even more enjoyable.

Great service from Everton.

Showroom was great! Salesman introduced himself and was extremely professional and helpful.

We bought a reclining loveseat at the Lake Mohegan store today. Our salesman Gabe was terrific, knowledgeable and very helpful helping us make a choice. I would recommend Ashley Furniture at this location and definitely ask for Gabe to help you

I worked with Max today to pick out furniture for my new apartment and he was extremely helpful! I thoroughly enjoyed my experience at Ashley and am very happy with my selections. Max showed me different options and asked follow up questions to make sure I got exactly what I wanted. I would highly recommend Ashley and be sure to ask for Max if he’s available!

I was very pleased with the immediate and undivided attention by my sales associate, Max. He was patient and knew the answers to my questions (w/o having to check). Good product, good price, and delivery only 1 week. I wouldn't hesitate to visit their store in the future.

I had a very positive experience going to Ashley’s furniture store. Miguel offered excellent customer service and help me to come to a decision in my purchase.

Gabe, the sales agent, made the purchase of a new sleeper sofa effortless. He listened to what we needed and brought us right to the perfect item. Gabe answered all our questions but did not pressure us to make a decision. When my friend , who was with us, mentioned that she might be interested in a new sectional, he found her a beautiful piece that was in her budget. Gabe sealed the deals by giving us both a discount. We both walked away happy knowing that our new furniture will be in our homes before the end of the week. Will be telling my friends and family "If you need furniture, see Gabe."

Miguel was wonderful and knowledgeable. Not pushy but professional.

Great help in choosing furniture.

Excellent customer service with Jamila and Everton. Patient with our needs and quite informative. Any other furniture I purchase in the future will be from here!

Great service and attitude. Informative and an enjoyable experience. Will definitely be returning to shop.

Great atmosphere. Salespeople are very friendly & helpful. No one is forcing sales on you. Very open and clean sales floor.

Peter was a great help, but sold me the warranty from Platinum Warranty Services. Less than a year I called in to be serviced for an accident my child had on a bench; Platinum did not service me because I filed for multiple stains and dmgs and they said their policy states it has to be one incident at a time--how disgusting and horrendous. Semantics and wordplay. Roland, Maria, and Alex from Platinum management alongside Melissa, are thieves. The manager from this store, Michelle, said she can't refund the warranty and to deal with Platinum. Long story short, I emailed Ashley customer service, in which I was finally able to get some type of customer satisfaction and was sent a new top piece for my bench. Do not get the warranty!

Very pleasant experience. My salesman Miguel was so kind and very knowledgeable. He was no pressure and made it easy for me to make a good decision.

Scott and Jim were wonderful and gave us assistance with dining room tables and mattresses. They were very patient as we shopped and very happy to answer our questions and work with us.

We had a great experience at Ashley and our salesman was very knowledgeable and very helpful

Michele was excellent!

In September, I purchased furniture from this store, and during the delivery, the delivery personnel scratched my floors. After submitting a claim via email and not receiving any information, I visited the store in person to report this issue. I was informed that someone would reach out to me to address the matter. However, I have not received any follow-up communication.

Fantastic experience from meeting our sales professionals to selecting from a wide variety of beautiful products. In particular are salesmen Miguel Quiles who treated us like family and had vast knowledge and experience of everything on the floor to show. We left with a great purchase and new friends in the community. Thanks again for a wonderful experience.

Our salesperson was very polite, knowledgeable and descriptive. Very pleased with this store service.

Our salesman, Miguel was very knowledgeable, polite and easy to deal with. He met our needs on what we were looking for. Hopefully the delivery goes as well as the purchase.

very nice sales man and manager. honestly, I'm not fond of furniture stores. I am really happy with my sofa!!

Great experience and people!

Jamila made us feel really comfortable and at ease. There was no rush and no pressure to do more than we were comfortable with. Even when we changed our order halfway through the process she rolled with it. Thank you!

Everyone there was very helpful. The place was very well organized. I would definitely shop there again.

Everton was the gentleman who helped me select my items… He Was most professional, caring, and showed items that fit perfectly with what I desired. It was a pleasure working with him, and I thank him very much for the experience.

Miguel was extremely helpful and patient with us as we picked out our bedroom furniture and new bed.

Max worked with us to find a new sectional for our living room, taking his time to show us a few different options and even stayed late to put the order in. Prices are reasonable with plenty of options on the floor to see in person.

Ms Michelle was an amazing person and she was so east to talk to. Gave us lots of info. Excellent service!!

We had a great experience with Christopher! He explained everything very well and helped us to find the perfect pieces for our new home.

Had a great experience with Max. Very professional and informative.

Beautiful furniture! Chris and Max we’re incredible! Super helpful and kind. Great prices as well. Highly recommend.

First time buyer from Ashley’s. Amazing help from Miguel. Made me and my fiance feel right at home and helped us get the best option for our new place. 10/10 experience and definitely try to get there when he’s around.

The sales person Chris was excellent very knowledgeable of the process that you use very informative was very courteous answered all my questions. He knew how to maneuver his way around the system that you use.

Miguel and Christopher are extremely helpful and patient. They are both extremely Knowledgeable... I've never experienced such great customer service..

I had a very good experience at Ashley’s. I met with Jamela, who showed me various selections of furniture until I found what I needed and wanted.She was so helpful in making suggestions. Also met with Miguel the mattress expert, also very helpful. I would recommend this store for your needs.

Christopher was so incredibly helpful with helping my deaf mother purchase a bedroom set. He was very patient and knowledgeable. We will definitely come back to purchase more from this Ashley Furniture location.

Miquel Quiles of Ashley Furniture Store of Mohegan Lake branch, we thank you very much for your excellent service in the process of selecting a sleep system that meets our needs. My husband and I were very impressed by your knowledge as well as your professionalism. Looking forward to getting our delivery! Thank you Very much! Best Regards, Kim and Kam

Great service great staff thank you Jim and Miguel for all your support you both are amazing

Chris was a lot of help he put it together nice got bed room set thanks so much 👍👍

Went there to look for a mattress. What a mistake. Now I realize all the fake recent reviews.

My husband and I found our perfect dining room table and chairs at Ashley furniture in Mohegan Lake, NY today. We didn't have a lot of time to spare, and our Ashley associate, Christopher, quickly understood that and worked with us. He answered our questions, quickly worked out the total price, and he never tried to upsell us things we didn't want. We also asked about a queen size mattress and the foundation for it that we need as well, and he showed us a few that met our needs in that department, too! We ended up purchasing all of the above, as well as a large mirror that we saw on display that will fit and look perfectly in our new home! We really appreciated Christopher's honesty, knowledge of the products in their store, and the suggestions he made that were spot on to our needs and wants!! We HIGHLY recommend Ashley Furniture for their fair prices and excellent products, and we also HIGHLY recommend working with Christopher!

Jamila and Christopher are very patient and helpful. So nice and knowledge.

Christopher was awesome to work with! He was very knowledgeable and went out of his way to help us color match. Highly recommend Christopher if you pop in the Mohegan Lake store!

Christopher was very courteous and kind. He helped us to find the exact dining room set we wanted. He went above and beyond in helping us arrange to have the dinning room set sent to us. He don’t hover over us and allowed us to freely roam the showroom. He answered any questions we had and was very honest. Christopher was not pushy and just wanted us to be happy with our purchase. My family highly recommends Ashley especially the one in Mohegan lake.

Gale helped me and I could find the service and products I needed for my home, You haver really precius furniture and reasonable prices, Thank you!

Christopher at Ashley Furniture was just so amazing he help me and my family with everything he was kind and just showed us everything and helped us tremendously thank you he deserves a raise

Michelle was wonderful. As a first time couch buyer she was very patient with me. She wasn’t pushy and gave me space to shop which I also appreciated. Smooth sailing and can’t wait for my couch to come! Thank you.

Amazing experience with Christopher! He gave me the best price and took his time explaining everything in detail. He was able to set everything up for me in a few hours.

Highly dissatisfied. I placed my order at the store for a sectional and when it got delivered a part was damaged which customer service over the phone told me it would be reshipped. Over a week later I called to see when the missing part would be reshipped and they give me the run around that it will not and I have to go into stores to reorder. I attempted to call the store numerous times and no one answers. The sale was complete by the store manager, Michelle who I texted regarding my concerns and was not able to help me due to being out for personal reasons. She did not redirect any other sales associate to assist. In my option they just want to make sales and do not care if they are for filled or not.

My experience at Ashley's at CTC was excellent. Mr. Everton was professional, polite, accommodating, patient, and genuine. He made spending money a little bit easier.

Just had a great experience buying furniture at Ashley. Jamila and Christopher were so helpful. There experience and knowledge was great. It made my experience easy and painless. I definitely would recommend coming here for furniture. Don't forget Jamila and Christopher they are the best.

Mr Gabe Was Excellent With My Wife & I. He Never Gave Up On Us, Made Sure We Left The Store Excited with our purchase and made sure we have and wanted EVERYTHING WE DISIRE AT A GREAT PRICE. I will be back, Thank You Ashley & Mr Gabe, Big UPS To The Store Manager Jim For Having A GREAT SALESMAN

Not a rating for the furniture, just the experience. The staff were knowledgeable and very very friendly. I'd recommend coming here, especially with small children. The staff were very friendly and patient.

Knowledgeable and thorough customer service. Chris listened carefully and explained everything in detail. Matched my shopping style. Nice to work with a real professional. Will return

I would like to thank Christopher Lugo for helping my wife choose a mattress even though I was not there to make that decision. He made everything so easy with his patience and knowledge . Thank you Chris for finally helping us make a hard decision for a great nights sleep .

Amazing experience with Christopher Lugo! He gave me the best price and was able to set everything up for me in hours. Delivery was timely and super helpful and knowledgeable. I would definitely recommend his services he was great

We god a great deal and our salesperson, Everton, is the best. Really worked with us and was extremely knowledgeable.

(Translated by Google) Very good service I recommend Miguel Quiles speaks Spanish (Original) Muy buen servicio les recomiendo A miguel quiles habla español

Miguel was a great help, answered our questions and helped us complete our order quickly.

Christopher Lugo was incredibly knowledgeable and patient and beyond kind! Helped me learn about what was best for my arthritis and got me into a tempurpedic bed in my price range! I will be back and will tell all my friends! The show room is inviting ,clean and has a wonderful variety of items from sofas- (originally was looking into a sofa bed- Chris remembered me). It’s also conveniently located !!

Max at Ashley furniture was awesome- he was knowledgeable and remembered all the details of our prior meeting in the store several weeks earlier! Transaction went very smooth- thank you Max

Very friendly and knowledgeable staff.

Chris and Max went above and beyond to show us the configuration we wanted to see.

Miguel Was Awesome! Knowledgeable, friendly, and attentive. I went in to Ashely's with my pregnant wife; Miguel made sure she had everything she needed and he treated us with care. He made the right recommendations to fit our new families needs. If you go to Ashley's in Mohegan make sure you ask for him. A+ Service!

Mr. Miguel Quiles was an absolute pleasure to work with. He was extremely helpful and knowledgeable about all of the products and services that Ashley Furniture has to offer. Miguel went above and beyound to ensure that my family and I found the perfect pieces and mattresses for our home. We are looking forward to working with Miguel again. Thank you Miguel!

Everton is the man. Helped me out big time. Nice place and well run.

Our shopping experience at the Ashley furniture store in Mohegan Lake was great. We were shopping for a new bed and mattress and our sales person Gabriel was amazing. He was very knowledgeable, patient and helpful. He walked us through the entire process and even checked in with us after the delivery. I definitely recommend the store and would recommend Gabriel as well. They also had great prices and real special offers.

Salesman was pleasant to deal with and was very knowledgible about the different styles of furniture. He was very helpful in helping us choose our furniture. I 0would recommend him in a minute.

Easy and exceptional customer service!! Chris was awesome and got us exactly what we needed

Ashley is the best! A huge thanks to Michelle who provided such amazing vustomer service! She was able to help me get exactly what my husband and I needed. Thank you! A+ service! Truly grateful!

We have an amazing knowledgeable salesman that is very patient with us. We were able to customize our select couch piece to our liking. Everything worked out better than expected

We recently purchased a new couch. The team was super helpful, and got us on exactly what we were looking for

The staff were very helpful and friendly.

They lost a sale. Did not have what we were looking for. Flimsy materials on furniture, when we were looking for sturdy/ strong material.

We had a wonderful experience learning about different furniture and furniture features from Ray Simmons. Ray is professional and knowledgeable.

Great selection in the store! Reasonable/competitive prices. Fantastic customer service! Kind, patient and accommodating. Overall, great experience!

We just purchased living room furniture from Ashley. It was by far the best experience we have ever had. Marg was the most knowledgeable and patient person. She helped us make the perfect purchase with absolutely no pressure. Highly recommend.

I recently had the pleasure of interacting with Marg at Ashely Furniture- Mohegan Lake. Marg provided exceptional assistance, demonstrating extensive product knowledge and a genuine commitment to customer satisfaction. Thank you ! We are so excited for our new couch to arrive .

Had a wonderful experience here purchasing a mattress. We were kindly greeted by Charles who was extremely knowledgeable and helped us make an informed decision on a mattress we love! Charles and his associate Peter were able to get us a great price and kept us within our budget. They were super patient with us and walked us though all the options. A huge thanks to them again!

I walked in and was a bit apprehensive because I was asked a lot of questions by Gabe BUT he helped me and directed me to my bed demonstration. I really enjoyed myself so much that I walked away with a new bed! Felt at ease with the demonstration, no pressure from Chris. Thanks Chris!

Highly recommend this location. We had the pleasure of working with Michelle and she was amazing. Michelle was very patient and knowledgeable. She listened to our needs and concerns and was very helpful with our couch purchase!

Sales personnel were not pushy. They had a good variety of selections to look at. Special thanks to Chris, he made my purchase effortlessly.

Stay far away. They do not honor their prices or sales. We tried to buy a dining room set and had the price change 4 different times. They had signs everywhere offering 60 day interest free payments, but when ready to buy we were told we can only get 6 months interest free. Best part was when I questioned the saleswomen Michelle on the phone, she hung up on me. STAY FAR AWAY FROM ASHLEY MOHEGAN LAKE!!

We didn’t buy anything but had a great experience! Very friendly staff! Ray was great!!

Great experience which was somewhat surprising because most furniture stores are misleading and high pressure. We worked with Ray. Ray was really helpful and knowledgeable and we are very excited about the couch he helped us find.

Knowledgeable staff...easy financing.

All went well with exception of the delivery fee of $99.00. Delivery is usually free of charge. Heyward

Chris L. was awesome! Gave us space to look and browse throughout the store. He is extremely knowledgeable, friendly and patient. Also, was very accommodating and did everything to make our experience enjoyable.

PETER TRAVAGLINI WAS AN OUTSTANDING SALESMAN ! VERY KNOWLEDGEABLE AND EXTREMELY HELPFUL. GREAT DEAL TOO! WE WILL BE RETURNING!

Shopping here to furnish my first home was a great experience, especially thanks to the help of Ray. He was super helpful answering all my questions and helping me find the best deals, without pressuring me to buy or make fast decisions. The stress of my first move has been lightened because of my experience here! I would absolutely come back and I highly recommend this store!

We needed to furnish a new home. Ray and Pete spent an incredible amount of time with us planning out each room and offering suggestions along the way. We could not have gotten through the process without their patience and expertise.

Great and easy experience. Everton was a great help showing us many options.

I love Ashley store always get the best from there help especially Miguel he is always on top of things makes sure your satisfied and calls all through my order delivery and after please don’t lose him he is a great asset to Ashley’s furniture.. Also it’s that Miguel goes above and beyond this is why I always see him At whatever location he is at .. All the other emotions are also so amazing..Your delivery men were also very nice and careful!! Thank you .. Billie Schmaling 1505 halstead Ave mamaroneck NY 10543

Excellent service! Very nice staff, super helpful. I’m excited for my new furniture, they were able to get such a quick delivery!

Excellent service great deals. Maggie was amazing. Very friendly atmosphere. Plenty selections to pick from

Miquel was very helpful and knowledgeable. It was very easy and enjoyable experience. Thank you

The seller took care of me very friendly and attentive and helped me find the exact size I needed for my living room and the living room that I bought is beautiful. Thank you so much

I love this store, my salesman was very patient and thorough with me! I will come back to this location definitely because of Christopher Lugo. I came with my daughter and he helped her choose a bedroom set.

Max and Michelle were very helpful. I knew what I wanted so it was a pretty quick trip but I am happy with the service and selection.

Miguel was great to work with! He helped us go through every option to pick a recliner and he kept our budget in mind. He was not pushy and listened to what we wanted. Great experience!

Outstanding experience! Peter was very helpful, patient, friendly and knowledgeable. I definitely will be going there for all future purchases and highly recommend. Thank you again Peter!!

Charles was very knowledgeable. He was great with helping me find exactly what I was looking for.

My mom and I had the pleasure of speaking with Ray S at this store last weekend. We were looking to furnish the family room and were immediately greeted by Ray S when we entered the store. Ray spent time with us, provided different options on the sectional we were looking at, and told us about the fantastic sale going on at the store. We took a day to think about it and came back the following day to purchase. On a final walk through the store my mom saw a completely different set and fell in love. Ray provided a full breakdown and pricing for each option, all with a smile on his face. He was patient and kind throughout the whole process. Not once did we feel pressure to purchase or buy. The in-store selection is stunning and Ray made the experience all the more better! Will definitely be back once my husband and I purchase a home!

Ashley Furniture has a great selection of good quality items. We purchased a chaise sofa and our saleswoman was professional and so very helpful and kind. We are so glad that Ashley is in Mohegan lake ! Now we don’t have to travel too far to find quality furniture.

Branka and Jim were absolutely fantastic! Very polite, patient, and helpful! Branka is the best!!

Smooth & very helpful… I would highly recommend them

Today Saturday we finally received the item that we purchased at this store 3 months ago. The delivery crew came at 7am on a saturday, thats riaht at 7am on a saturday, they brought the item and left, wife went back to sleep. 15 minutes later, someone was banging at the door, Really not knocking, banging, We thought it was an emergency, we had 5 guys with the truck waiting at the front door all loud talking about we had to answer a call from their manager about us receiving the item...Really? At 7am? All we want is to go back to sleep. They were lucky i didnt open the door and or call the police. Real Nasty people. This store needs to spend sometime training this guys, isnt there any better delivery personal ?? Next time I will go to Ikea.

Raymon Simmons was an excellent salesman. He was patient and extremely professional, knowledgeable and helpful. Even though we were unable to buy the desired headboard at the store we were able to purchase it online thanks to his expertise.

Chris was great. He took his time and explained everything to me. He didn't rush me. He listened to me and answered all of my questions. He is very kind, patient and knowledgeable.

I was immediately greeted by Chris who asked me if there was anything I was looking for in particularly and after telling him what I was looking for he showed me several options. He patiently waited for me to make a decision as I went back and forth. He gave me all the pros and cons and I was able to come to a decision that I am happy with. Kudos to Chris!

Great store friendly staff

I had a great experience at this location. Gabriel and Jim were really helpful, patient and kind. 10/10

Was such a pleasure dealing with Gabe....made everything super easy!!!

The salesperson Michelle was very helpful and informative without being overwhelming, allowing us to overlook the furniture and decide what we’d do. She didn’t pressure us and allowed us the space that very often other salespeople do not. We appreciated her approach as well as her knowledge about the products.

Both Sam and Jim made our shopping experience painless. These gentlemen were knowledgeable and courteous throughout the entire process. Look forward to going back to shop for additional furniture. I would highly recommend to friends and family.

Miguel was a very knowledgeable sales person. He provided us with excellent service.

Great products! Great service!

I just had such a wonderful experience here! Chris helped us and was incredibly thorough, patient and kind. I am very happy with my purchase and all around exceptional customer service. 10/10 recommend!

Great specialist to work with in Michelle she was great.

Went into this location and found everything we needed for our home. The sales representative was nice and attentive. Will return for sure.

Excellent!! Thanks Peter

The new showroom location is beautiful. We just purchased a new couch set from Charles and it was a phenomenal shopping experience all in all. Highly recommend!

Had my mind set on buying furniture here but walked out disgusted and disappointed thanks to their sales person Ray. Everytime we were interested in a piece he would make a comment as if we could not afford it.

I went to Ashley with my 2 daughters to purchase a couch and bed. Marg greeted us at the door and was very helpful throughout the entire process. She answered all my question and was not pushy at all. It was a 5 star experience. Thanks for all the help Marg!

My husband and I visited the new Ashley store to browse and were met by Ray. He was friendly and knowledgeable. He then introduced us to Chris, their mattress specialist. The two men spent the next hour educating us on the best mattress and technology for us. We purchased a new mattress and adjustable base before we knew it. They didn’t put pressure but they sold us with warmth and knowledge. We left there feeling good and can’t wait to get our delivery!

Peter and Christopher were awesome. So helpful, knowledgeable, and patient with me and my 84 year old mom. Such a great experience !

We met Charles who helped us find the perfect sectional. Thanks Charles!

Polite helpful

We had the pleasure of dealing with Ray…how lucky we were! Ray was knowledgeable, patient and fun to work with. I would definitely use him again…thank you Ray! We couldn’t have done it without you!!!

Chris L at the Mohegan location was top notch to deal with during the buying process. He was very patient and made sure we got exactly what we wanted.

Salesman were polite and professional and knowledgeable had a pleasant experience!!!

Kevin was Very helpful and friendly

Michelle is a great sales lady she made shopping there is easy and aff

I thought Janiha who helped us pick out our living room set was wonderful. She was warm, personable, and patient! We were not able to commit on our first trip to the store but Janiha made sure we had an appointment to come back to the store later in the week that fit our schedule to complete our shopping experience. Upon returning to the store Janhia was not available, but Kevin her colleague assisted. If you want to see real teamwork at play come watch these two at work! After speaking with Janiha on the phone to make sure he understood our needs, Kevin assisted us with the final sale as if we were his clients! The only reason I didn't rate the store 5 stars was because of the lack of options for colors in the fabric of the furniture. The sales associates truly drove this sale home! Thanks J & K!!

Ray was the best helped me see my vision would come back!

creepy old man who worked there wouldn’t let us shop in peace. yes we are young but we were shopping for my grandmother. he kept on staring at us and following us through the store. also asked us personal information about what school we go to. !! i felt very uncomfortable and at one point he follows us out the door. !! be careful !!

Your associate Gabriel Matos was the only one who approached me and my daughter since we work with cleaning product and we didnt look like we fit in the store the day we visit. He looked pass our clothing and was very helpful and thanks to him we are going to be owners of a new white leather love seat and couch we cant wait

Charles was quick and efficient. He helped me find exactly what I was looking for..sofa sleeper, recliner etc. Quality items with excellent prices. I highly recommend this store!

Chris was an amazing salesman. His knowledge and professionalism was way beyond our experience. So grateful for our new king size mattress and adjustable bed purchase!

Very good experience Very pleased with everything

Anahi Garcia was very professional and helpful. She answered all our questions and was very polite and patient. Her associate Peter was also very helpful. Nice doing business at this store recommend it highly.

Your Salesman Ray Simmons went ABOVE & BEYOND For myself &My Handicapped Mom!! He WAS FANTASTIC!!

Chris was a terrific help! He was super informative and felt empowered to make the best purchase for me!

Clean and spacious showroom, quality furniture, and the customer service is excellent. Kevin was helpful and friendly without ever being pushy! Will update with the delivery experience when our furniture arrives!

Great experience. Kevin assisted us with our purchase. He was very attentive and patient providing us with excellent customer service. Very satisfied!

Kevin the best sales associate I’ve ever dealt with . He knew everything from couches to mattresses !!!! Extremely courteous!

Kevin best employee great guy knows his facts help us out a lot with everything

Kevin was amazing at getting us new dressers and making payment plans incredibly clear. I previously planned on coming back for my next piece of furniture, but their "warranty" program is more of a "if and when we feel like it". Purchased 3 items, one wasn't put together correctly and is missing pieces, and it's been idiotic trying to get them to actually fix their failure. Already had one person come to fix the cabinet they didn't put together correctly, and am now waiting another month for the parts that the cabinet is missing. I didn't buy a floor model, but that floor model quality is there. Sales team gets an A, customer service a D.

Kevin and Peter helped me extremely quickly and informatively to find the best mattress and frame for my back pain.

We bought living room, dining room and bedroom furniture and we were in the store for a while, Kevin our sales person and Jim the store manager we’re so helpful and worked with us to get us everything we wanted. They were very easy, not at all high pressure. The whole experience was great!

What a great store! The customer service was amazing! Anahi and Kevin were so helpful, courteous and knowledgeable! I would definitely recommend this store, for not only their beautiful furniture, but also for their amazing staff!

Kevin Suarez is fantastic! Helped us with dining room chairs. Highly recommended.

Had a wonderful experience with Anahi - very professional!

Janihah and Peter were excellent. I went in to buy one thing and ended up buying a sofa and bedroom set. Great salespeople. 👍

Peter was a pleasure to work with. Very knowledgeable and helpful through the whole process.

Had a pleasant experience from the greeting at the door. The staff let us roam and browse, Chris was extremely helpful helping us make the perfect purchase.

Ervy took care of us today, and very satisfied with our purchase. Totally recommend and when you come to Ashley, look for Ervy.

Chris and Emma were an amazing team they were very knowledgeable! They took their time with us didn’t rush us. Very personable worked within our budget and limitations great experience!!

Just bought a new sectional at the new location on Mohegan Lake, NY....we had Kevin & Michelle help us find something & they did! Both were very friendly & helpful in locating what we were looking for. The store is brand new, atmosphere was very inviting and I felt there was alot to choose from. Definitely would recommend going there. It's great to see a real furniture finally come to our area...thank you again & good luck to you both!

We worked with Charles at the new Ashley furniture in Mohegan lake and he was excellent to work with. Professional patient and informative. We will work again with him in the future

Had the best experience with Anahi and Christopher they both helped allot!

My fiancé and I came in to order new furniture for our place and Christopher assisted us. He was super helpful and nice! We were looking for items that we saw online that were not in the store and he was able to help us not only locate everything we were looking for but get super quick delivery as well! Highly recommend him for all your furniture needs as well! Will definitely be going back in the future for any other rooms we need to furnish!

Christopher was great!! Super nice and helpful. Thank to him I was able to get the couch and bedroom set found online that’s not in store. Definitely go here for all your furniture needs.

Staff is friendly and accommodating. Price matching for a different color was available.

Great customer service by Anahi

Christopher was absolutely amazing! I was searching for the perfect sectional for my sitting room. In a matter of minutes, he showed me so many options, and I was elated by the choices he had made and how comfortable he made me feel, as well as listening to what I was specifically looking for. I can’t wait for the delivery of my new sofa! All in all it was a wonderful experience as a first time shopper at the new Ashley Furniture Store in Mohegan Lake!

Fantastic! Everyone who helped me was knowledgeable, friendly and helpful especially Christopher. He went above and beyond to get me a photo of an item I was interested in from an associate from another store. Items in store are beautiful!

Anahi and Chris were great.

Great experience at this store. Chris was wonderful!

I came in to Ashley Furniture with my husband, to look around and was helped by sn employee named Christopher. Chris really knew his stuff! He helped us purchase a sofa and a few other items. Our delivery date and fee is amazing. We are super excited to receive our new purchase and could not be happier with the customer service we received. Thank you Chris! Thank you Ashley Furniture!

We came in looking for a new sectional and Kevin was such a great help! He worked with our sizing requirements and was very knowledgeable about all the items carried. We had a great experience!

Kevin was an excellent and friendly salesman who made the buying process easy. Would recommend anyone check this place out of they're in the market and definitely go with Kevin!

Friendly and honest sales experience, they also punched some remarkable numbers for us

Gabe and Chris took such good care of us when we went shopping! They were very knowledgeable of the furniture, listened to our wants and needs and were patient as we all figured everything out. Best salespersons I’ve ever met!

Marg was an excellent sales woman. She was very informative and new alot about the store's merchandise. Store is set up very beautifully.

Jim was extremely helpful and well informed. His honesty helped us make our decision to make our purchase.

Michelle was very helpful and patient with me. She gave me great guidance and she knew exactly what I was looking for. Very professional and beyond exceptional!

Came in with my grandmother to help her purchase a sleeper sofa for her new apartment in NJ. Kevin and Peter were super welcoming and helpful from the second we walked in the door. They were quick and efficient. Great store, excellent staff and service! The furniture is also top quality. I highly recommend.

Excellent customer service and furniture at the Ashley store. Parking is fantastic in front of store. Product are the very best and I reccomend highly. There are many variety products to choose from in the Ashley store. The sales people are great, professional and make great reccommendations😃👍

Jim and Aniha were wonderful. Friendly yet professional. Never put any pressure on me. Very attentive. I will definitely send everyone there that needs furniture. I’m so glad I had them as my sales person and manager!

Kevin was so helpful and knowledgeable. He made the process of finding the perfect couch so seamless and easy. Browsing here was an amazing experience and would highly recommend coming here, even if you're unsure of what you're looking for. If you're looking to make some updates to your home or lifestyle Ashley furniture is an excellent start to your journey!

We had two of the best! Anahi and Kevin were very professional and knowledgeable. They took their time and made us feell like family. Thank you Ashley furniture store!

Kevin Suarez was helpful from the moment we walked in the door. He wasn't pushy and allowed us to browse while also being very knowledgeable whenever we had a question. We made a purchase the same day!

Marg is the best at Mohegan Lake!

Excellent job, thank you Kevin & Jim.

Beautiful store! Glad it opened up in our neighborhood. Thank you to Charles and Kevin for a great experience in helping us get the couch of our dreams! Great energy and very helpful!

Marg was such a great help at the opening today and was very knowledgeable about all of the furniture!

Great, attentive and speedy service