Ashley Store Nanuet, NY

My husband and I recently visited Ashley Furniture, and we had the absolute pleasure of working with Juan. We walked in with a specific set of needs and two different styles in mind, which we knew might be a challenge to reconcile. Juan was incredibly patient and attentive from start to finish. He went above and beyond by showing us an impressive assortment of combinations that managed to check every box for both of us. It wasn’t just about making a sale; he truly listened to our criteria and helped us find pieces that fit our home’s layout and our personal comfort. If you’re looking for someone who is knowledgeable, professional, and genuinely cares about finding the right fit for your family, ask for Juan! He made the entire process seamless and enjoyable. We couldn't be happier with our choices

Juan was very helpful and didn’t try to sell us anything extra which was truly appreciated. He was willing to compare pricing from online showing us our savings. Overall it was a successful visit to Ashley Furniture.

Great service, very knowledgeable.

Nerine & Juan have been extremely helpful & thorough. We really appreciate their advice and guidance!

Nerine Vergile was outstanding! She met mine and my husband's furniture needs right away. She was sweet every step of the way and totally listened to what we were looking for. We highly recommend her 100 percent!

Juan was a great help. Very informative and helpful. Great customer service. Would definitely come back!

A very nice experience! Juan was so helpful.

Juan was amazing! Made the experience great. Highly recommended.

The best service. Thank you Juan 🙏🏼👌🏼

We had a great experience shopping at Ashley Furniture, Nicole helped us selected the most beautiful wooden tv stand at a great affordable price. She was very informative and kind and made shopping a breeze. Will definitely recommend family to shop at Ashley’s again and hopefully find Nicole when they do. Great customer service and very pleased with our purchase.

Juan was very helpful in showing us all the different sofas in the store!

We had a fantastic experience working with Juan! He was super helpful and made finding the perfect recliner an absolute breeze. He really listened to what we needed and didn't pressure us at all. If you’re looking for new furniture, go see Juan!

We were actually browsing for Kitchen chairs, Nicole introduced herself in a professional non aggravating manner. With her style of selling, Nicole sold us a beautiful dining set & beautiful kitchen chairs. We would definitely recommend Nicole to friends & family looking to purchase furniture.

Nerine is THE best! I went in looking for stuff for my new bedroom with no vision or idea, completely overwhelmed & she helped me from scratch. She has great taste and attention to detail. She didn’t leave one unanswered question or doubt, she truly loves what she’s doing.

Juan was very knowledgeable and personable

Excellent service and attention to our needs. Wonderful communication and patience with us. We will recommend Juan to our family and friends.

Great experience! Nicole was fantastic! Friendly and super helpful!!!

Juan is awesome! He understood exactly what we wanted, and even showed us other, better options that we didn’t even know existed!

As we walked in, we were greeted by Juan. We really liked that. Juan asked us what particular items were we looking for and once we told him, he not only took to see what we wanted but he really did a great job breaking down the prices for us. Juan demonstrated knock your shocks off customer service. Great job Juan!!!

Everyone was very friendly and welcoming

Juan was so nice and knowledgeable! Great furniture and great salesman!

Juan was very helpful!

Stellar customer support from Juan

They were very attentive and very informative. I really love the new line of materials being used. Thanks for great customer Juan

Had the best experience with Juan and Nerine! Nerine was extremely helpful and patient with me as I made my purchase. Definitely recommend

This isn't my first experience at this store. The staff is always friendly and helpful. The prices are always reasonable. Thank you Fazny for helping us!

Furniture arrived neatly packaged delivery men doing a wonderful service very professional.

Went into Ashely just to look and ended up purchasing the pieces we needed. Juan was amazing and helped make our vision realty!!

The delivery process and installation were done fast. They were in and out after 15 minutes. The instructions by the driver of how to use the new bed were clear and precise. I would definitely recommend the purchase and installation of service from Ashley.

Very informative and easy to talk to! Definitely recommend going to Ashley furniture

Juan was an amazing help! He made sure to show us all of our options. Everything was easy and smooth.

Juan was very helpful thank you

Juan was great! Super informative and wonderful with our children! Super happy with our experience here.

Amazing customer service!

Great experience helped with what we needed right away. Very friendly

Juan was very helpful. Helped find what we’re looking for and went above and beyond.

Juan from Ashley’s is the best he’s a great asset took his time explaining everything and made us feel very comfortable with our purchase

An Amamzing experience with the Amamzing sales rep Juan he Realy gave us an Amamzing time and put trust and value to our experience

Juan from the Nanuet Location was excellent. Very personable and helpful. Ask for him when you go in.

Very helpful staff, Randy and Juan were great

Great staff and very helpful!

We had a great experience working with all the staff at Ashley’s when purchasing our new bedroom set and sofa. Everyone was very helpful and friendly, specifically Kelley, Randy, and Juan. We are very appreciative of all their help in this process!

Outstanding customer service and friendly vibes.

Juan was awesome thanks for all the help!

Great customer service from Marilynn!

Juan was great, he answered all my questions. I really recommend him.

May I purchase extensions for the cords that supply power to the furniture pieces?

Juan was perfect! Went shopping for my very picky 10 year old and he was patient kind and even kept the kids occupied

Perfect

Juan was so helpful! He helped us pick out the perfect sofa on the first try. Thank you for everything!

Ashley Store is a decent furniture store with a solid selection, but to be completely honest, it just doesn’t give the same experience or value that we get at Bob’s. We came in looking for a few pieces and while the showroom was clean and the staff were polite, the overall vibe felt a little plain and missing that “fun factor” that makes furniture shopping enjoyable, especially when you’re shopping with kids. The furniture itself looks nice, and there are definitely some good pieces depending on what style you’re going for, but the prices felt a little higher than expected for what we were seeing. The salespeople weren’t pushy, which I appreciated, but they also didn’t seem as enthusiastic or helpful as other places we’ve been to. But honestly, the biggest difference—and the reason this isn’t a 5-star review—is that Ashley doesn’t have the extra touches that make Bob’s stand out. At Bob’s you get the free ice cream, the snacks, and even the Bob plush toy, which is actually my son’s favorite. Those small things really make a big difference when you’re shopping as a family. Ashley is okay overall, but it just doesn’t compare to the experience we get at Bob’s.

Received amazing service and a great deal! Would recommend!

Juan was very pleasant to work with. Very easy transaction. I bought a lift chair for my dad.

I went to Ashley the night before Thanksgiving in. Panic I needed A tray for my ottoman after going to 10 stores they actually sold me the floor model amazing made my Thanksgiving!!! Juan and Randy were awesome!! I will be returning!!

Fazny is the best very helpful!

Kelly and Juan were so helpful. They were very kind and helped us build our vision. highly recommend!!

Juan was a great help. Listening to exactly what we needed, making our experience efficient and successful. He is a pleasure to work with. The manager Randy also had been very accommodating to our needs and helpful during checkout. Definitely recommend shopping here for your furniture needs!

Juan was SO helpful in helping us find the perfect couch for our home. He was super communicative and explained everything thoroughly. We ended up purchasing our dream couch!

Randy and Juan were great.

Great Help

Home Furnishing Advisor Juan Deya was extremely professional with innovative ideas to make our decision making easier! Loved it and lots of furniture to choose from!

We had a great experience buying our couch at Ashley furniture in Nanuet! We worked with multiple great sales people including Juan and Nerine! We ended up buying our couch with the assistance of Fazny who was knowledgable and helpful every step of the way! Very excited for our new couch!

Friendly, helpful and knowledgeable! Thanks!

Juan is awesome Come to Ashley and he will absolutely help you and answer all of your questions without pressure

Juan was very helpful an very friendly A real asset to Ashley in Nanuet

Juan was phenomenal with his service.

Great experience. Thank you very much Kelly !

The staff are nice and good🩵🦋🙏🩵

I've always gotten hand me downs, so I never thought of how anxiety inducing furniture shopping could possibly be for people. My parents went in August and September to pick out new furniture and worked with Dan. They were really happy that he explained how the layout of their rooms would work with what they were choosing. They held off for a week or so before buying but they were really glad he helped them through it. My parents rarely give compliments to stores they shop in, so for them to still talk about this like a month or so after the delivery says a lot. I like what they got, and when it's time for me to get my own new furniture, you'll be sure to see me stop by Ashley to see what they have.

Nerine was very helpful professional and kind

Working with Juan was great experience, easy and fast!

Very attentive and helpful.

Prompt, professional

Juan was the best! Highly recommend

We had an excellent experience working with Juan on our couch purchase. He was professional, attentive, and incredibly knowledgeable about the products. He made sure we felt confident in our choice and went above and beyond to ensure everything went smoothly. Highly recommend asking for Juan if you’re shopping for furniture!

Juan was amazing. Very patient with me , great experience!!!

Excellent Service from Nerine! My partner and I had a wonderful experience shopping at Ashley Furniture thanks to Nerine! From the moment I walked in, she was welcoming, attentive, and genuinely interested in helping us find exactly what we needed. Nerine was incredibly knowledgeable about the products and took the time to understand our style preferences and budget. She showed me several great options without being pushy, and we never felt pressured to make a decision. Her patience and expertise made the entire process smooth and enjoyable. We are thrilled with our purchase and the level of service we received. If you're shopping at Ashley Furniture, I highly recommend asking for Nerine - she'll take great care of you!

Nerine is so helpful and caring and genuinely cares and I can feel she has my best interest. I am still working with her and she is catering to all my needs. Even with my million questions and concerns she is patience with me. -Kattie

Juan was an absolute dream. Patiently helping us. Highly recommend him.

Nerine Virgil...awesome experience. Super helpful!!!

Juan was amazing super knowledgeable took the time to show us every mattress in the store. If you’re stopping in ask for Juan you won’t regret it.

Very helpful assisting us to find what we were looking for. Personable and caring answering all our questions.

Juan was the best. Friendly, knowledgeable and professional

Juan very professional and was great to work with. Highly recommend going to him and getting your future.

Beautiful couches and great experience with delivery!

Awesome service by whole team and Nerine! Her customer service was beyond helpful !!!

Juan was fantastic! Knowledgeable, he listened, didn’t attack us when We walked in (went to 3 others, walked out) He was entertaining , had a 12 year old with us , showed him magic while we made our decision. Will definitely be back .

Had a great experience work with Juan. Attentive but gave us our space. Great at explaining everything and making sure we were totally satisfied. Would highly recommend this location, ask for Juan!

It was a nice experience walking around Ashley furniture with Juan.He explained everything very well. Looking forward to purchasing soon.

Juan was Very professional and kind.. not pushy at all.. very helpful!

5 Stars – Outstanding Service from Fazny! We recently purchased a bed and mattress from Ashley Furniture and had an incredible experience thanks to Fazny. He was extremely patient, positive, and informative throughout the entire process. From the moment we walked in, Fazny made us feel confident about our choices and took the time to explain everything clearly. He helped us compare options, shared all the current offers, and ensured we were getting the best value for our money. Fazny never rushed us — instead, he made sure we had all the support we needed to make the right decision for our home. We are extremely happy with our new bed and mattress, and even happier with the service we received. If you’re shopping here, definitely ask for Fazny — you’ll be in great hands! 🙌🏾🛏️

Got a quality bed set at a very fair price. They delivered and put everything together professionally

Very helpful through the purchase process and especially helpful at delivery time. Very careful set up and cleaned up couldn’t be happier.

Fazny was great!

Ashley’s Furniture has been an absolute nightmare to deal with. Their warranty service is a complete scam — they declined every single one of my claims, even though my furniture is clearly damaged and still under warranty. I trusted this company, but they clearly don’t stand behind their products. Their customer service is useless, full of excuses, and refuses to take responsibility for anything. I’ll be posting a new review every single week until they fix my furniture or I’ll be pursuing legal action. I don’t recommend anyone waste their money with Ashley’s — they are dishonest and do not care about their customers once they get your money.

Staff were very friendly. Juan was the sales associate who helped me. He was very personable and patient while I figured out what I wanted. I would absolutely come back for any furniture needs in the future.

As soon as you walk in the door you attacked by an overly aggressive salesperson...then you just want to look around and get a feel and there right there again salespitching you...then tou see the prices? They say bc of Tariffs....really?? What a joke, they use everything to justify

Kimberly and Juan were really great and knowledgeable! We got our couch from them today and they helped us pick out the perfect one!

Wonderful personality and a great salesperson. Thank you for all your help. Loretta Fay. Garnerville NY.

Just bought a couch with Juan in Nanuet. He was knowledgeable and so easy to work with. Beautiful store with beautiful pieces. Highly recommend!

Juan and Nerine were friendly, knowledgeable and patient with us. Great experience!!!!

Juan was very patient and very helpful. He brought us around the whole showroom to be sure we saw a variety of our options and was not pushy at all. He even demonstrated a stain cleaning for us on the couch we had our eyes on. Thank you for helping us find our perfect new home additions!

Juan was great. He took the time to help me decide exactly what I wanted. Excellent!!

Thanks to Juan we found the perfect couch

Kelly was very helpful and welcoming.

Juan was very helpful and professional. It was a great experience. Definitely would recommend him.

Amazing experience. Everyone was so nice and helpful! Nerine was amazing and so sweet, she could sell us anything!

Nerine is WONDERFUL! So helpful, accommodating and willing to answer any and all questions! She is so attentive and patient!

Juan at Nanuet Ashley Store was thorough and very professional. Highly recommended!!!

This the best purchasing experience we have had in a long time. We are very loyal customers. Juan took care of us, immediately as we walked in the door. The rating I give him and the store is "Better than excellent". Nerine is wonderful also. Better than excellent *******

Our experience was such a pleasure with Juan! Of you’re shopping for all things furniture, Juan’s your guy.

Juan was great , mattress purchase was easy and smooth.

Juan is exceptionally pleasant and helpful, I went in with my husband and son looking for living room furniture. He understood exactly what pieces would match our style and size of the room and tailored our experience. Felt like a friend with expertise and access. We will be back!

Please please please do yourself the favor, save yourself the trouble and go ANYWHERE else but here. Even if you’re looking for something low cost that kids or pets will probably jump, spill or ruin at some point. DONT PURCHASE HERE. After trying to exchange (not return because apparently that’s not allowed) an item I never heard back from the sales associate. Even when the item was not delivered in mint condition. Just don't but here.

We had the best experience at Ashely Furniture store. We worked with Nereen (I hope I am spelling her name correctly) was patient , helpful , and resourceful. We were able to purchase furniture for our home, and also start preparing for future purchases.

I just received exceptional service from Nerine and also Juan, and highly recommend Ashley!

Not the best delivery or customer support experience. Otherwise happy with the sofa we purchased.

Fazny (nanuet) was great!

Juan was great and such a big help! And he even does magic tricks!

Juan was extremely kind, informative, and helpful in helping us pick out our living room couch. Highly recommend!!

Fazny and Juan there were a pleasure to deal with.

Juan was friendly and helpful when buying our couch at Ashley furniture. We are very happy with our purchase.

My mom and I had a wonderful experience working with Juan who was so very nice and helpful!

Dan at Ashley Furniture Store absolutely deserves five stars for his exceptional service! He went above and beyond to ensure I got everything I needed for my home. From start to finish, Dan made the entire process seamless and stress-free. He was incredibly responsive, answering all my questions promptly via call or text, ensuring I had all the information I needed to complete my purchase confidently. What stood out most was Dan’s genuine approach. He never felt like a pushy salesman but rather like a friend helping me get the best deal. Great experience overall! If you’re visiting Ashley Furniture, ask for Dan!

Amazing service!

We had a great experience at Ashley Furniture in getting couches for our den. Dan (our sales guy) was knowledgeable and courteous and did not apply any pressure. We got the furniture without issue and the delivery went smooth with Ashley taking away our old furniture. I'd recommend to prospective furniture shoppers in the area.

Delivery team was great and the sofa was delivered when promised. Communications about the order and delivery is also a plus. I’m very disappointed with Ashley’s customer service. I found the same exact sofa a lot cheaper at Ashley website including that the delivery charge was also more expensive, did not understand why the price difference was so much bigger in the store compare to online being the same company. They created a ticket for me with the promise that someone would contact me to make sure the price of the sofa is matched. Never happened!!! I feel ripped off and that’s how companies lose customers. Also deliveries take longer than other furniture stores, besides that everything went fine and the quality of the sofa is very good.

Juan was fantastic! He was super helpful and knowledgeable about the sofas, answering all my questions and helping me find the perfect one. His expertise and friendly service made the shopping experience great. He even wowed me & my niece with a magic trick. Best customer service. Highly recommend working with him!

We had an awesome experience with Juan! He helped us pick out the perfect sectional for our small space and was super friendly the whole time. Even though we kept him past closing, he never made us feel rushed and kept a smile on his face. Really appreciate his patience and professionalism—highly recommend asking for him!

Juan was great to work with and helped us find a beautiful dining room table. Excellent service!

Juan was very helpful! THANK YOU!

I had a wonderful experience with Nerine at Ashley furniture in Nanuet NY. She was very patient as I was making choices . She guided me . Nerine made suggestions and was not at all pushy nor did she rush me . I will definitely come back in the future . She is a great asset to your company.

Fazny helped us out with finding a new couch! Very nice and professional.

Great experience, Juan helped us out finding a piece that fit our home would recommend him

Ashley furniture is the best store. I came in there Juan helped me bring my vision to life. I recommend Ashley to my family and friends.

Today I received my delivery of the bedroom set. Everything went very. It was professionally done. I’m very pleased with the service provided by Mr Santos and partner. Thank you Ashley furniture store for the job well done. Mr Fazny Faizer was very professional and helpful, make the experience of buying the bedroom set pleasant and easy.

I visited Ashley Furniture in search of a couch for my new apartment. Nerine made the entire experience smooth and stress free. She answered all of my questions with ease and professionalism. I highly recommend working with her!

I worked with Dan for our dining table. He was great, friendly, and very accommodating. Definitely recommend visiting this location to get some ideas on home furnishings.

Dan helped us once we decided on the sofa we wanted. He was excellent, answering all our questions. The on-line customer service was not very good. When I needed to add a piece of furniture to the delivery, I went back to Dan to get it done correctly.

Juan and Dan were terrific. They were helpful and patient as well as understanding

Great experience ⭐️⭐️⭐️⭐️⭐️

Juan was amazing and knowledgeable.

Great service and fun shopping experience.

It was my first time visiting this location. Juan was welcoming and very attentive. He listened to my needs and helped to bring my vision to life. Definitely would recommend shopping here.

Fantastic Service from Dan at Ashley in Nanuet! I had an incredible experience shopping for an outdoor sectional, mattress, and mattress base thanks to Dan at Ashley in Nanuet. Dan was absolutely fantastic—he took the time to understand what I was looking for and helped me pick out the perfect pieces that fit both my style and needs. The shipping was fast, and when I decided to add more furniture after my initial purchase, Dan made the entire process seamless. Everything was delivered quickly, and the white glove service was a great touch—professional, efficient, and stress-free. If you’re in the market for new furniture, do yourself a favor and go see Dan at Ashley in Nanuet.

Amazing service and team, left feeling great. Thank you Juan and Nerine.

Cooksy and team are great!

Ashley had the best prices for the one in Nanuet. Cooksey was great

Cooksey was amazing, very professional and polite. He was able to find me all discounts that were available and even price matched the online price and saved me an additional $200

Really good service with informative floormen. Juan was personable and wise. Made you want to come back

I went to the store today and met with Cooksey and Juan. Cooksey was personable and very knowledgeable about the furniture in the store. He seemed passionate about his role and a team player. Not to mention he's easy on the eyes aka he's nice to look at with a beautiful white smile. I found a couch i love and will fit my living room. Cooksey took measurements and allowed me to rest on each mattress while explaining their level of comfort. I appreciate good customer service. Thank you Juan and Cooksey the IV. I'll be back.

That was by far the easiest purchase !! Love it

Dan was patient and helpful. It is always a pleasure to shop at Ashley’s! Thanks for the magic tricks, Juan. Miss you Nerine, but Dan took good care of us.

Excelente customer service.

Came into Ashley’s, Spoke with Juan and he took care of our couch needs.

I bought a bookcase. It was less expensive than another store down the block sold it for. That surprised me but my salesman explained to me why and it was a valid reason. His name is Dan and he could not have been more helpful. Just a really lovely guy and super helpful. The delivery came today exactly when they said it would arrive. The two guys who delivered it, one named Santos, could not have been nicer. They were fast, careful and very sweet. I received a few emails and texts from Jenny. First telling me when the delivery would happen (she was 100% right) and then checking in with me to make sure I was satisfied. I would highly recommend Ashley in Nanuet, NY. My transaction could not have gone smoother. Everyone was wonderful to deal with. You can tell a lot about a company from the corporate culture. This location is very interested in making sure their customers have a great experience. I did!

Juan was great!

Came in spoke w Juan, great service!!!!

Dan and the Ashley Furniture Store Nanuet were the most helpful in searching for a perfect couch for our new home! Dan walked us through all options, including fabric, seat and room dimensions, modular options to build as we grow, and of course, our likes/needs. 10/10 experience, especially being patient and open to all our questions. Would recommend Dan and Ashley Furniture Nanuet to anyone looking for the perfect fit.

Great salesmen didn’t rush me,thanks!!!

Ms. Nerine is amazing. She was so helpful and patient. She helps you make your vision a reality and gives you actual humane advice

Nerine was extremely helpful and professional helping me find the perfect bedroom set!

Dan and Cooksey are very knowledgeable, friendly, and welcoming. I went in intending to window shop and they still treated me with A+ service despite my insistence that I had no plans to purchase today. I will be returning to the Nanuet Ashley store for my future furniture needs

I recently had a fantastic experience at Ashley's Furniture, largely thanks to the exceptional service provided by Juan. From the moment we walked in, Juan was attentive and eager to help me find the perfect pieces for my living room. What impressed me most was Juan's patience and willingness to go the extra mile. He spent a considerable amount of time showing me different options, explaining the features and benefits of each, and even helping me visualize how they would look in my space. I found exactly what I was looking for and had a genuinely enjoyable shopping experience. If you're planning a visit to Ashley's Furniture, I highly recommend seeking out Juan.

Juan was great!! Easy to work with, extremely knowledgeable, would highly recommend and will return

Excellent customer service

Dan was super helpful and went above and beyond to help me find the best couch! We were able to get it delivered and set up within 5 days. Everything was a super easy from purchase to delivery. Thank you!

I had a great experience shopping for furniture at Ashley’s for my new apartment, and I want to give a big shout-out to Dan! He was incredibly knowledgeable, patient, and genuinely attentive to what I was looking for. He made the entire process smooth and stress-free!

Dan was really helpful throughout the process. We were buying furniture for our new home.Dan helped us in each step providing constant updates and ideas in terms of what we should be looking at. I'll definitely recommend Dan and this store for any furniture purchase

I don’t usually love furniture stores..I’ve had my share of bad experiences from pushy salespeople, weird upsells, hidden fees etc…It’s always easier to just order something online and avoid the hassle. But I stopped into Ashley Furniture today just to get a sense of what’s out there for a new bedroom setup and mattress, and I ended up having a completely different experience than I expected thanks to a guy named Fazny He was super friendly, never pushy, and genuinely helpful and knowledgeable. He walked me through a bunch of options, answered every question I had, gave me space to think, and just made it all feel easy. It wasn’t about selling, l felt like he actually wanted to help me find what worked best. At the end, the prices were really fair, especially with the no interest financing and some of the perks he offered. It actually turned out to be a significantly better value than shopping online. Long story short…I’m really glad I stopped in, I’ll definitely be back, and I’ll definitely be telling my friends, “I got a guy at Ashley” just ask for Fazny, you’ll be in good hands!

Juan and Nerine are AMAZING!! Their CPR- courtesy professionalism and respect are top tier. They were patient and took their time to guarantee my sister’s complete satisfaction.

Juan was super experienced and helpful! Thank you!

Great service. Easy to work with! Juan is the best!!

Outstanding Experience at Ashley Furniture with Dan – A+ Customer Service! I recently shopped at Ashley Furniture and had the pleasure of being assisted by Dan, who truly made the entire experience exceptional from beginning to end. From the moment I walked into the store, Dan greeted me warmly and made me feel welcomed. His professionalism, friendliness, and genuine care for helping me find the perfect furniture were evident right away. Dan was extremely knowledgeable and took the time to explain everything I needed to know about the different sectional options available. He never rushed me, and instead, offered a wide range of choices that suited both my style and my living room space. He answered all of my questions thoroughly and provided honest, thoughtful recommendations based on my needs. What impressed me most was how attentive and patient Dan was throughout the entire process. He made sure I felt confident in my decision, and thanks to him, I found the perfect sectional that I absolutely love. On top of that, Dan went above and beyond with his follow-up — he called and texted me several times to keep me updated and to make sure everything was going smoothly. That kind of follow-through and dedication is rare and deserves recognition. Dan's courteous, helpful, and caring attitude turned what could have been a stressful shopping experience into a very enjoyable one. His top-tier customer service is what sets Ashley Furniture apart. I can’t recommend him highly enough — if you’re shopping at Ashley, ask for Dan. You’ll be in great hands!

Excellent customer experience from purchase to delivery... I strongly recommend them for your home furnishing needs....

Nerine was amazing! Super helpful and patient with our kids running around everywhere, highly recommend working with her for all furniture needs!

I recently furnished an entire two bedroom apartment from Ashley in Nanuet. From start to finish we had a great experience- in large part due to our sales representative Nerine who could not have been more helpful and accommodating. She followed through on all of our questions and helped us to find merchandise that we liked and would be available for a quick delivery. She further was able to get us the meechandise even sooner to allow our move to happen even quicker. The delivery team was great. They were able to unload, assemble and clean up quickly and efficiently and communication about the time of our delivery was exceptional. All in all a truly great experience!

Juan and Nerine were extremely helpful and were able to assist us without pressure. They listened to my wife and I and then made suggestions. They both come highly recommended.

Juan and Nerine were both very helpful and I'm very happy with my purchase.

Set up was quick. Excellent job.

Juan at Ashley furniture was great! Very helpful and we appreciated all of his guidance with finding our new house furniture

I had a 10/10 experience with the sales manager Nerine at this store. Incredibly helpful, super kind, and got us a great deal!!

My wife and I went to Ashley's to get a new mattress because it was time to make the change from our old one. We had an exceptional experience with Nerine the bedding specialist. She was patient, kind, and attentive to our desires, which became her priority. She served us with professionalism and never made us feel pressured or like novices. We were given options and allowed to ask questions which she responded to as one who had knowledge of the product. We want to say thank you to Nerine for such an experience at Ashley's and for making it an unforgettable one. Thank you.

Nerine is a great person, does not rush you out or force a sale she makes you feel at home and makes sure you’re picking the right piece of furniture. :)

Cooksey and Dan where very helpful and friendly, I’d definitely go back if I needed something else.

The two delivery men, Oscar and his partner did an excellent job delivering my accent table.

Excellent customer service from the moment you walk through the door. Very attentive and really listened to the details of our shopping needs.

Always a great experience at Ashley! They price match which is awesome and saved us a lot of money! Nerine was particularly kind and super helpful! We will be back in the future :)

I was provided great customer service by Cooksky store manager. Great staff

Amazing Juan and nerine helped me 2x once another time with all my needs I purchased fast and swiftly with them ! Always ask for them and trust in there expertise! Thank you

The service was great. No complaints

Very knowledgeable great experience

Dan was a total professional. Who helped us pick out a Living room. He was knowledgeable. Very friendly, pleasant and patient. We couldn’t believe it when we found out he has only been working here a couple weeks. You guys are very lucky to have him. The delivery was on time as promised. I was given detailed information about the whereabouts of the truck. The driver called me in advance as promised. The two men were quick, courteous, neat, respectful and polite .

I’m happy

Christopher Everhart from the Poughkeepsie store helped us at the Nanuet store in such a thoughtful, efficient, and kind way. From walking us through the entire store and looking at multiple couches, asking important questions about the apartments needs that we hadn’t even thought of, and clearly ordering us exactly what we needed, we couldn’t have asked for a better person to help us! Would definitely send people here just for Chris!

Great customer services Delivery team was very respectful and friendly I’m very happy with my new furniture

Excellent job,good treatment,great customer service 👍👍👍👍👍👍

Brad was the person who helped me and he is awesome!!! I highly recommend him to anyone who looking for a great sales person

We had an amazing time with Nerine! She was super helpful and really took the time to get to know our needs!

Brad helped us with finding the perfect piece for us!

Service was great. Brad helped us get a dinning table. He was great and very charismatic.

Great services. Brad was excellent

Nerine provided lovely, friendly, fast and efficient service. But most importantly, she understood my grandson's very specific bedroom vision for his bedroom upgrade and helped us achieve it to his pleasure. It takes a kind-hearted and empathetic person to communicate well with people on the spectrum, and she did just that with my precious aspie💙🧩 and he is one happy customer because of it!

Brad gave me excellent service will buy again.

Nerine helped us find the perfect bed and set for my room.. she also price matched to the online price which was such a blessing.. she worked with our budget. Her service was the best!!! Her Communication was perfect. Worked with so much passion and kept it very positive. Loved it very much 10/10❤️

Brad was the most attentive salesman ever! Very informative and patient while helping me shop around , would highly recommend him if shopping around!

Brad is the best!!!!!!! Whenever you go ask for Brad!!!!!!!👏🏽🙃

Brad was really helpful I’m always asking for Brad every-time I come to this place (Brad is the guy) 😊

Amazing experience with Brad! Great selection and great service!

On our second visit to the store in Nanuet, the deal was sealed! Phoenix, Cooksey and Nerine were cordial from start to finish. Their care for the customer is genuine and our experience was without stress. My wife and family felt welcomed and catered to. Their knowledge of the merchandise is evident. What we appreciated most was the patience and understanding. I would recommend Phoenix, Cooksey and Nerine to all my family and friends with no reservations. Update 3/18 Santos and Anthony just delivered. They are efficient and cordial. Once again we are glad we went with Ashley. Thanks for great service!

I came in and worked with Nerine who was amazing she made my experience wonderful. I came in with my brother to get chairs and ended up being able to purchase other items that I needed for myself made the experience overall pleasant to work with and great recommend anyone coming in to see Nerine.

Got a reasonable price on some furniture. My sales associate was quite good and the delivery team was courteous, prompt and efficient.

Nerine our sales person was beyond pleasant and kind extemely helpful

Brad is a pleasure to work with. An excellent salesman along with the team players. Cooksie and Norine were amazing as well. Highly recommend polite impeccable service along with delivery. Thank you

Brad was helpful while I’m figuring out what couch will fit in my new home. Thanks Brad!

Brad is outstanding. Extremely helpful and friendly. Pleasure to do business with him. Awesome 😎.

I went to this place looking for a sofa set and it turns out that they left me waiting for more than an hour while they looked for a table to look for the models. I left because I considered it a lack of respect to be waiting without any answer and no one even told me oh sorry for waiting. Very disappointed with this place

Brad Ellison gave us EXCEPTIONAL service and went above and beyond with selecting our furniture.

EXCELLENT SERVICE!!! Brad and Mike from Ashley's Rockland. Thank you

Great service Mike and Brad excellent service .😊

Brad is great and helped us plan out our living space and ensure our couch will fit our space! Highly recommend Ashley and their staff!

Vivi was absolutely amazing! She helped me find the perfect bedroom furniture set and made the whole process so easy. She was so sweet, patient, and took the time to explain everything in detail. One of the best parts was that she’s bilingual her Spanish was a wonderful surprise for my grandparents and made them feel so much more comfortable. I truly appreciate her kindness and professionalism. If you’re looking for great service, definitely ask for Vivi!

Phoenix was very professional and knowledgeable. She made our purchase stress free.

Sooo helpful! Brad and Nerine were on top of making sure we had our whole house covered and we had fun while doing it!!

Brad & Nerine were awesome! They showed us around the whole store & helped us furnish our whole house! We will be back!!

Great sale person Brad, quality furniture., great price

Brad was very helpful. I appreciated his thoroughness and consideration. He made the difference in buying at Ashley or elsewhere.

Brad is my favorite.

Brad was amazing to work with. So personable, so helpful, so kind. A real pleasure. I will definitely come back and ask for him!!

Brad and the whole team in Nanuet and Jenni in Paramus have been amazing to work with. They have pleasant attitude & patience & expertise helped greatly in my decision to purchase a new sofa and loveseat!

Viviana and Nerine both were absolutely wonderful to do business with, extremely patient and helpful. They took the time to move pieces and very knowledgeable about their product. Will definitely be back to buy more from them both. Thank you

Brad was an excellent sales representative. He provided great information on the products we were interested in. He provided some toys for our children to keep them occupied while we looked at furniture. Excellent experience with Brad overall.

Wow! What an experience, Brad made this a great time

Brad was very helpful.We found a nice table & chairs, with server, at a great price! I also appreciate the help getting the 7 chairs into 2 cars!

Brad was a pleasure working with finding a recliner. Friendly and answered all questions.

Excellent service from Brad and Nerine. I enjoyed shopping at Ashley's for the first time. They were courteous and professional.

Nerine and Brad in the Nanuet location were incredibly helpful. The must have done about 20 measurements to make sure our kitchen table would fit in our space. All questions were answered with certainty, no gray areas. Thanks for helping our kitchen look beautiful :)

Great help from Brad and nerine

We came into the store with a basic idea of what we wanted. Jeffrey helped us out and was able to find the perfect sectional for us (and our big dog) He was reconfiguring different sectionals for us to visualize exactly how it would look and fit in our space. We left super happy and excited which was only because our confidence in our purchase thanks to Jeffrey! Our experience was super pleasant and easy thanks to him.

Amazing service Im happy with the outcome and my sales rep Brad was amazing. This is the second time dealing with him. I also referred someone else . I don’t want to deal with no one but Brad .Everyone should go and ask for Brad . Nanuet location

We were looking for new dressers and nightstands. We weren’t sure if we were going to buy, but we went to Ashley anyway to browse. Our salesperson, Phoenix, could not have been more helpful. She made us feel at ease and was definitely not pressuring us at all. We would absolutely go back to Ashley for our next furniture, shopping outing.

We went as a family to buy a new couch for the home and Jeffrey was amazing in giving us all the options available to us and making sure we got the perfect fit for our home!!!

Nerine was very helpful and knowledgeable. Highly recommend!

Brat was very helpful

Jeffery was amazing! He was so helpful and was able to answer all the questions we had to make things smooth as possible

Wonderful service!

Brad was so helpful!! Go see him!!!

Great experience at Ashley Furniture! Brad helped us so much pick out our new mattress!

Brad was awesome

We came in to your Nanuet (NY) store for a power reclining sofa and loveseat, and we were delightfully assisted by Nerine. We purchased them, and were happy with the whole situation.

Jeffry was very helpful! My wife and I are very excited to get our new furniture home!

It was wonderful with Nerine and Brad!

Loved, loved, loved the customer service my sister and I received at the Ashley store. Nerine was our salesperson and I must say, her service was impeccable. Will definitely be back to purchase new furniture.

Great experience at the Nanuet location. Jeffrey was a pleasure to work with. No pressure, but he did work with us to provide the best deal possible.

Joe was absolutely amazing!! I came in looking for the perfect couch and I got just that. I came in at 8:25pm and the store closes at 9:00pm. I was fully prepared to just try some out and head on home to order online, but he was patient and answered every question and concern I had. I know I made the right choice and I’m extremely happy. I left the store at 9:13…. Talk about quick and efficient service!! Thank you so much Joe and Ashley Home for my new couch.

Wonderful place, they were very nice and helpful. Great customer service

Joe at the Nanuet location was absolutely fantastic to work with. He was super patient and knowledgeable in answering all our questions. We were working on a time constraint and he was able to strategize a way to meet our timing.

Brad and Nerine were so helpful and knowledgeable about all the furniture. I got a beautiful couch at Ashley’s ☺️

We had an incredible time shopping at this Ashely’s store. Brad and Nerine, our knowledgeable and patient assistants, made our shopping experience a breeze. I highly recommend this store to anyone looking for a great shopping experience!!

Brad was great!! He took his time and was very patient with my family and I. I highly recommend Brad!!

Brad was great!!!!

Nerine was amazing! Recommended a bed frame and was extremely pleasant. Can’t wait for delivery!

Our salesman Brad was excellent courteous very friendly and knowledgeable of all the products it's because of him that we came back thank you very much !

Brad is the best! Went way out of his way to help us out.

Great service by Brad.. no pressure

Such an incredible and painless experience, especially for a first time funiture order! Fanzy, the associate who helped he during the past few days was incredible and patient, and can't thank him enough!

Brad and Jeff were such a great help. I came with a price range and they went above and beyond.

Jeff was great and made it a wonderful expierence

Ariana was a great help, Brad was an amazing salesperson! highly recommend

Nerine went above and beyond. She helped my partner and I find a living room set for our new home. She stayed after hours and was extremely patient while we looked around the show room. Well definitely be coming back to furnish the rest of our home. Thank you again for the amazing service Nerine!!!

Brad introduced himself and along with his mentor Fazni were a pleasure to work with

Amazing fast and friendly.Got us the best deal ,highly recommend.

Brad is so helpful and so nice! Great experience!

Brad is excellent!

Joe was awesome!

Excellent customer service ,friendly and professional! Pleasure to purchase to buy ! I' ll be back!

Great service! Workers were very patient with us and Brad did a good job with helping us pick out a new couch with a nice color. Phoenix and Cooksey were also a great help and all three were knowledgeable and were very kind with good customer service.

It was a pleasure dealing with Brad, he was a true professional and very pleasant to talk to. He understood my needs and helped me all the way

Ask for Fazny. He is very knowledgeable

Jeff was very patient and amazing to work with. Highly recommend.

Amazing experience and top notch customer service. My family and I were so warmly greeted by Brad. He took his time walking us through the whole store to find our perfect couch. We had been to about 3 other stores in the area and did not receive the welcome and assistance that we received here. We told him some dimensions, and he went and scouted out multiple couches that would potentially meet our needs. We narrowed down to about 2 or 3... and finally came to one... He explained everything so thoroughly and anything he didn't know, he sought guidance from Nerine who was also a doll. Even when we had to leave to get some more measurements, they were kind and didn't hassle and were beyond patient. Brad stayed past his time and made sure my family was happy. So happy that we found our couch for our new home at this location. Brad and Nerine are a dynamic duo. We will definitely be back when we are ready to purchase our next set of furniture.

Jeff was a very nice and very helpful sales person!!!!

Jeff was awesome

Came back to Ashley today to pick out my dining set with the help of Jeffery of course excellent dude along with the help of nerine who is well versed in her department. Great staff and professionalism.

Phoenixx was the best. Very attentive and intuitive.

Jeffery was amazing! We just got our first couch, very excited.

Went into the Nanuet store yesterday looking at furniture/mattresses and met Fanzy, Asst. Sales Mgr. Today I went back again and Fanzy and the Manger were very welcoming, patient, and knowledgeable about the items I selected and answered all my questions, concerns. After speaking with them for a while, I decided to purchase the items and am very happy with the wonderful savings. Lovely team. Looking forward to receiving my items very soon.

Jeffery was a great help!!!

Amazing selection and even better service! Nerine is absolutely fabulous and helped us get the couch of our dreams! She is knowledgeable about all the options and helped us curate exactly what we wanted!

Loved Zai. Felt very welcome

We entered on a Saturday looking for a dresser, and we were immediately assisted by Nerine the sales manger with great help. We were really pleased with the experience. Bernie was very accommodating and made sure we left with exactly what we were looking for.

I wasn't to impressed with this store, I was in on 2 separate occasions. The 1st experience was that the gentleman (wish not to name, names) really didn't know his product knowledge nor knew what he was doing. Not sure if he was new or not. I think they need more training. Seeing that training was going on in the store for new hires and they greeted us better. The 2nd visit we were looking for ottoman bench for in front of our bed. Was greeted by a lovely young lady (can't remember her name) and told us it was on line only. I actually saw a rug and she got a measuring tape out and measured it for me. Which i was shocked she did thst. Unfortunately it wasn't the size I needed. Told us she would email us her card and never did. Honestly I really can't trust the employee's so far to really wanna buy my furniture here for my new house if they could do the right thing the first time.

Just purchased a great new sectional and rug with a matching ottoman. Jeffrey was great and helped us with our purchase. Definitely will be back to Ashley furniture in Nanuet.

Russell was amazing! He was so welcoming and helpful in choosing our couch

Jeff & Russ were very professional, super friendly and very knowledgeable. Thanks to the entire staff. Everyone greeted me and had small interactions that made me feel very comfortable and felt acknowledged. Thanks again everyone!

Nerine was Amazing and very helpful.

Jeffrey was super helpful. He was patient and knowledgeable and made my experience stress free!! The store was beautiful and had a lot of great choices!

Nerine was very kind and thorough! She explained each step of the process and told us all our options and we were very happy with our purchase.

Jeff was extremely helpful Today while helping me purchase living room furniture, he answered all my questions, was upfront and honest, and I would recommend anyone who goes to Ashley furniture to ask for Jeff

Excellent customer service!

Thanks for make me feel appreciate

Nerine is the absolute best- so kind, patient, and professional!

Amazing shopping experience with Ashley Furniture at Nanuet NY store I had a fantastic experience with Jeffery sales representative. He provided excellent service, was highly professional, and took the time to thoroughly explain everything. His support was invaluable, and we felt well taken care of our new house furniture needs throughout the process. Highly recommend!

Jeffrey and Russell were absolutley amazing. Extremely personable and very knowledgeable. If I owned my own business, I would hire these two gentlemen to run the company.

It was a pleasure working with Jeffery!

Great selection of furniture. Prices are very competitive. My sales advisor Nerine was fantastic. I met the store manager Russell too. Really nice place to shop!!

We recently purchased a couch from Ashley Furniture, and we couldn't be happier with our experience and the product. The couch looks absolutely stunning in my living room. The design is modern and stylish, and the quality is top-notch. It's incredibly comfortable, providing the perfect spot for relaxing after a long day. Special thanks to the amazing salesperson, Nerine. She was exceptionally helpful and patient, taking the time to understand our needs and preferences. Her recommendations were spot on, and she made the entire process smooth and enjoyable. Her professionalism and friendly attitude made all the difference. Overall, we’re thrilled with our purchase and highly recommend Ashley Furniture and Nerine!

Could not have asked for better customer care and service. Our sales associate was Nerine. She helped us find exactly what we were looking for, answered all of our questions and was very kind to our sons. I highly recommend this store and work with Nerine when you go.

I had the best experience with Nerine, who was so helpful and friendly! She helped me pick out the best furniture for my new apartment and went above and beyond. She made it a pleasant experience for a first-timer buying furniture, I highly recommend her!

Nerine and Russell were great to work with, helpful and accommodating. Will be back for additional items. They made everything very easy. Delivery was smooth, Jasiel and his assistant did a wonderful job.

Yesterday I had a great experience at Ashley of Nanuet. We where helped by Russell and Jeffrey and they are an amazing team. Russell was amazing and patient helping us choose my sons bedroom furniture. Jeffrey was great helping us with the numbers and bedroom options. Russell and Jeffrey are the best!! Thank you very much!

Every category of Ashley’s has been a pleasure to deal with. Sales, customer service, parts , repairs,appointment scheduling etc. you should be proud of your employees. 5 Star establishment

We had the best experience working with Jeffery on purchasing our new couch. He was personable and very helpful with our specific needs. My husband dislikes most salespeople although genuinely enjoyed working with Jeffrey!

We just bought couches at Ashley using Jeffery. He was very accommodating, helpful and patient throughout the process. We would use this business again :)

Knowledgeable, professional and polite staff

Excellent service, hands down!!!! Nerine was awesome with assisting us!!!

Great customer service, purchase was easy and great financing options. Sales Rep. Nerine was very knowledgeable and made our purchase process a great experience.

Excellent service, seller (Nerine) took the time to help us thru the process. Very pleased with everything.

Reggie was extremely helpful and got me my new bed so quickly!

Sales men were very nice, informative, helpful, it was a very good experience.

Great experience. Patient and helpful.

Narine was wonderful! She sat down with my husband and I to truly envision how we wanted to furnish our new home! She was patient, knowledgeable and delightful to work with.

Jeffrey was amazing, very helpful.

From the moment I walked into Ashley Store in Nanuet Nerine was friendly and professional. She asked what we needed and went with my style and needs. Never pushy. Showing us all our options. She made the shopping experience quick and easy!

Excellent service from Nerine... the best!

We had a pleasant experience at the Ashley furniture store in Nanuet today. Jeffrey welcomed us and introduced himself as we came in. He was available while we looked around, but not on top of us. We appreciated the space to look without being pressured. When we were ready to purchase, he explained everything and took care of our transaction. We would definitely recommend the store and this sales associate.

Jeff was extremely helpful and friendly upon our visit. Super nice guy!

Customer service, attention to the customer and patience!

Great service from Jeffrey

Nerine was excellent and helpful thru the picking out process

Nerine provided us excellent service in choosing a desk. We will seek her help with other pieces of furniture.

Jeff was amazing! He asked all the right questions to help find my dream bedroom set. 10/10 would recommend!

Ashley and all staff were fantastic. They helped me with my purchase and I did not feel pressured to purchase anything I didn’t want.

Gregg was very helpful!

Greg was great, helped us get exactly what we wanted.

Gregg, did a great job of giving me sofa alternatives and pricing. Will come back again.

Jeff was great and accommodating. Made the process extremely easy.

Jeff was extremely helpful and made the furniture buying process a breeze.

Jeff was fantastic helped us get the perfect couch for our new home.

So accommodating and nice. Very helpful and made the process so easy. 100% recommend!!

Great experience with Gregg @ Ashley

Gregg is phenomenal. We told him what we were looking for and he took us straight to the furniture we needed. Fabulous experience all because of Gregg.

Great service as always.

Great customer service and knowledge of the product and process!! 5 Stars!!

Gregg was a pleasure to work with. He helped us find a couch for our family room within our budget. He answered all our questions and made the process seamless. Thanks so much for your help and patience Gregg!

Gregg gave us wonderful service and stayed late to help us with our purchase.

I did not go here.sorry about the confusion

Great experience. Our salesman listened to our needs and within minutes connected us to beautiful furniture that was even more than we hoped for!!

Great experience with no pressure salesman. Fazny was our salesman, he was very helpful and patient with us. Had the furniture delivered today and everything was in perfect condition. The delivery guys were great as well!

Excellent service from Jeffrey!

Smooth experience with a great salesman named Khaliq. He made the process pleasurable. I do recommend and ask for Khaliq

Had no problems purchasing the couch. The sales person called a third party delivery service and gave me a price quote. I was told I would receive a call re delivery time. When I called the delivery person he was not aware of it. I called the sales person and he did not answer. I called the store and they did not answer. Went to the store and the person at the desk explained they do not deal with delivery the sales person does and he was out sick. I called the delivery person who said he would be here between 4 and 6 PM. It is after 6 and he is not here and has not called.

Jeff was very personable, thorough and patient with our mattress selection process. Couldn’t asked for a better salesperson!

Kahliq was very helpful!

I had the pleasure of being helped by Khaliq this afternoon. He was excellent at helping me find the perfect sofa for my home.

Soon as my wife and I walked into the store we were greeted by Gregg Zeidenberg!! He showed my wife all the furniture selections they had. While my wife looked around Gregg and I talked . When she decided what she wanted he did the paper work and I payed . Gregg made the experience shopping for new furniture painless.

Our sales rep, calise, was very knowledgeable and professional which made our purchase an easy and pleasant experience.

Jeff was awesome, he was very helpful and didn't bother us while we shopped around 😀

KHALIQ was incredibly helpful and patient with us. Would highly recommend him.

Very nice shopping experience. Lisa was extremely helpful and pleasant to work with. She was very clear about the finer details of protection plans, prices, shipping etc., and made our shopping experience very easy and streamlined. Recommend the store and Lisa, thanks!!

Our salesman, Juan, greeted us when we walked in and gave us space to let us shop. We had a very pleasant shopping experience at Ashley in Nanuet and would choose to shop there again.

Amazing customer !!service and friendly stuff. Nerine was the best !!

Calise was friendly, knowledgeable, and patient as we selected our new couch. She helped us decide the best fit for our living room.

Calise was really fantastic and gave us a great deal on the Tenavi sectional. She was so helpful and friendly. Highly recommend going to her if you’re at this particular Ashley!

Jeff was awesome thank you!!

I talked to a woman named Tara while just browsing through. Extremely kind and courteous. When I'm ready for a purchase I definitely will go back

got exactly what I was looking for for a great price. Had an awesome salesman Reggie who made the experience very easy

They completely took advantage of a family member when it came to a replacement mattress. I am appalled at how they conducted themselves.

Where do I begin? I feel like I have been stuck in the Twilight Zone. I have been put through the wringer by Ashley. Downright taken advantage of. To try to keep this as brief as possible – not a single person I know along with myself will ever spend another penny at Ashley. In about 2019/2020 I purchased a mattress. Within 3 years it was defective. There was a HUGE gap in the middle. After weeks of ‘fighting’ I got them to admit it was under warranty and they sent someone to inspect. The photos and videos I provided so blatantly showed an issue. The gentleman who came to inspect could see there was a problem before he even walked into the room fully. Fast forward a while later I was able to make an appointment at my local Ashley (Nanuet) for reselection. I had a manager assist me. Upon checking out he assured us that if there was a problem we can call back within 90 days and replace it. Based off the show room, we chose a firm Tempur Pedic, which was an upgrade. I spent roughly $800 more (at this point I am over $3,000 into a mattress alone). When the bed came (every step of the way scheduling with Ashley is infuriating) the bed was NOTHING like the showroom. We called and were told to wait 45 days and if there is an issue we can replace it. Fast forward about 50 days and we call. It softened a very little, but it was still uncomfortable. They said to wait a full 90 days. I start to reach out to the manager who helped us and no response. We call again when its been 90 days (mind you, it takes several calls and HOURS of time to get someone) and we were told that we CANNOT exchange the mattress. After weeks and weeks of fighting and trying to get managers I finally hear back from the original manager who is on extended leave. Mind you, this is the summation so I will provide only one highlight from my calls with Ashley managers: “you should have known that a 1,000 people have laid on the mattress in the showroom and that the actual mattress won’t feel the same”. A MANAGER SAID THAT TO ME! Absolutely disgraceful. After more time of fighting I finally got them to say I can get a new mattress, but there would be a $300 deduction in the swap. I was defeated and agreed which was incredibly saddening since I chose to spend my hard earned money at this establishment. I was literally sleeping on the floor, waking up tingly and sick from this current mattress. Fast forward and I go to select a new mattress. It was the same price and an even swap. When I go to settle up I WAS CHARGED AN ADDITIONAL $502.86!!!! I was consistently lied to, there is no organization, and this company will never see a penny from me again. Edit Post Ashley Response: How can you say you haven’t had wait times exceed three minutes? That’s a downright lie. I also emailed that email and got a bogus generic response with no additional support or guidance.

Fantastic location and customer service. Reggie is great, friendly and attentive to your needs and vey patient. Leanne at Customer service was very friendly as well. I go here often and I’m always pleased with the customer attention.

Today it was a very good experience deal with Lisa at Ashley Store in Nanuet. She very patient helpful and takes time to explain and help us to understand what we need.

Khaliq was extremely helpful and very friendly and a pleasure to work with

Leanne from the Nanuet store was fantastic. So helpful and professional. Far exceeded any expectations. She went through a lot of effort to assist me and did it right away and followed up with me with status throughout. She is great!

I had my living room furniture delivered to me the end of January of this year. I started having problems with the arm of my chaise chair and the ottoman. The arm is loose and the ottoman has a really poor fabric. The frantic is pilling all over. That piece looks so old that looks out of place from the rest of the furniture. I called the main office to have someone look at it but they never showed up. My furniture should be under the 1year manufacture guarantee. But when it comes to warranty they try their best to not cover anything.

🌟🌟🌟🌟🌟 I recently purchased a sofa and had an amazing experience with Lisa. Lisa was kind but also very knowledgeable. Lisa patiently answered all my questions and helped me find the perfect sofa for my home. I highly recommend her.

Great service. We had Nerine help us out, She was very helpful & friendly

Lisa was amazing and so helpful!!

Khaliq was so amazing and helpful throughout my couch purchase!! He helped me from the start of the process all the way to the payment. Couldn’t have asked for a better experience! Will be shopping here again.

My daughter and I went to get a couch for her new apartment and had a great experience with Lisa! She was so attentive, detail oriented, and helpful. She made the experience easy and my daughter picked out the perfect couch with Lisa’s help! She was also not pushy which was refreshing. Go see Lisa if you need help picking out furniture for your home!

Lisa was kind and knowledgeable! We changed our minds and decided on a different couch minutes before completing our order. Lisa smiled and said she wanted us to be happy! There was no pressure working with Lisa and I highly recommend asking for her when entering this store.

We had a great experience with and good service from Khaliq even though we weren't able to find a sofa that worked for our very specific requirements. Khaliq is friendly, easy to work with, patient, kind and knowledgeable.

Lisa was super helping and wonderful

Annette Worked with Reggie today and he really helped me figure out what I wanted.

Khaliq was fast and efficient. Very helpful and polite while showing different products around the store. Highly recommended this salesperson hes great at what he does. Thank you alot for your time!

Excellent experience with this store. Lisa alongside Nerine was super helpful with design, friendly, and patient. Our buying process was made very easy. Highly recommend these ladies!

Nerine was great very help6a.d friendly manager to work with I will be back

Jeff was an awesome sales associate thank you A+++!!

Very knowledgeable sales team and excellent customer service. The showroom is beautiful and they have an extensive array of products to choose from.

Awesome customer service and very knowledgeable.

Loved my experience here. I’ve purchased furniture in the past and the entire process always seemed to take long causing me to avoid the process. We walked in and was immediately greeted by Jeff and he was super helpful. We were able to make a decision, apply for financing and have all our documents signed in less than an hour. He was very honest during our search helping us make a great decision. Overall service was great and I would absolutely come back here to get more furniture.

Jeff my salesman was very professional and patient .this is my second sofa and loveseat from Ashley .

Had the best experience here! Would highly recommend shopping here. Juan was so helpful and together we created a beautiful vision for my newly renovated space. Customer service was extremely friendly and I can’t wait for my two new beautiful chairs!

Jeff was very professional and patient with our request. He is very knowledgeable about his products. I would recommend him to our family and friends.

Make sure you have them break down what you are paying for. I made the mistake of trusting them to only find out how much shipping we paid on a $300 ottoman. They were not upfront about any additional costs. We were planning on getting other pieces there but will look elsewhere now.

Staff was very professional and provided some great help. Thank you to Jeff who helped us out in choosing a couch.

Worked with Jeffery today, great service and lots of help with picking out our daughters furniture!

Jeff is the best!!!!!

We had a great experience with Jeff at the Nanuet store. He was very helpful with the purchase of our dining room table, chairs and side table. He's very professional and we'd gladly come back to him again !! Thanks again Jeff.

Jeff was extremely helpful and a great sale man. Great attitude and a pleasure to work with.

Lots of good options, friendly people. Systems are antiquated and need to be updated. Took a lot of time finishing up the process and itemized receipt was confusing. Was hard to get into contact with a help desk rep, had to call multiple times.

Guests wants to say thank you as his wife fell and broke her hip and needed a recliner ASAP we were able to assist and find the perfect recliner and set a delivery date on time. Thank you for your service as well.

Reggie was fantastic. Quick, and straight to the point. He was super informative when it came to the mattress, electric base and bed frame options. Thanks Reggie!

From the salesperson to the delivery boys, everyone was wonderful. My furniture set up was done in less than 20 minutes and everything looks wonderful. Thank you

Jeff was friendly and helpful and gave us enough space to discuss our choices privately

Great employees and awesome experience! Khaliq was an amazing salesmen!

Lisa very,very helpful and friendly

If i could add more stars, I would. Leanne was so helpful. Going the extra mile is an understatement. She was key to my purchase and never gave up on helping me in my time of need and unique circumstances. I would highly recommend this store. Everyone is nice, and the store is always so clean and easy to browse. The manager Nerrine is the best and is a great example of great leadership.

Nanuet very good

Had a great experience at the Nanuet, NY Ashley Furniture Store. Loved that one of the sales team person introduced themselves to me and then gave me the opportunity to browse and take my time looking around the store. They did not hover around me like other furniture stores tend to do. When I was ready to purchase I was assisted by Reggie a sales associate at the store. Reggie was courteous, attentive, knowledgeable about the products, patient and most importantly worked diligently to please me and assist with getting me what I requested at a great price. It was a very pleasurable shopping experience especially when selecting a bedroom set which I was extremely satisfied with. I highly recommend shopping at the Nanuet, NY store and having Reggie as the sales person to assist you he’s is very efficient and knowledgeable. Thank you Reggie.

On Thursday 20 July I was please to meet Mr Jeffery Joseph he took the time and address our request on some of the sofa. We informed him that my wife wanted my daughter to see, on Friday 21 July we returned a little after 6pm and we miss him but we were happy to meet Reggie his assistance was also great he understood that we was looking to purchase the sofa chase and the half chair. Just want to inform that both of the trustees advisor was awesome, also there another young lady working on Friday did not remember her name was super helpful. We are very grateful.

Chris was a very friendly salesperson!

Hi, I would like to say what an amazing experience it was to shop at Ashleys in Nanuet. We had the absolute pleasure of meeting Janelle. She was so warm and inviting which made conversations about what we wanted really easy. Her input went beyond sofas. She gave us ideas on the overall feel and look we wanted to go with for our home. To the extent that she inspired us to want to redo another room in our home. She is extremely knowledgeable and her background in interior design was just the cherry on top that made us trust her opinion even more. She is an excellent manager and any store would be lucky to have her. We look forward to working with her on our next project!

👍

Excellent service, very helpful staff, couldn't be more pleased.

The manager Nerine is lovely, dedicated and helpful. Ashley is the place to shop.

Working with Nerina was an absolute pleasure. She was informative and quick to respond. She provided additional information that I was not even aware of and that definitely helped me make the decision to purchase from this location.

I recommend Fazny he is great. Was able to answer all our questions. Very professional.

Jeff was awesome helped up get everything we needed and even squeezed a store discount in for us definitely recommend him!

Everyone there was very nice and helpful

Ashley was my sales associate and she was amazing. She had wonderful energy. She greeted my mother and I as soon as we walked in, give us a few minutes to look around and then came over to help. She asked us questions then directed us into the area that met our needs. She give descriptions on the pieces we were looking at which was helpful. My experience there was overall EXCELLENT. If you go to ASHLEY FURNITURES, please ask for Ashley. She is knowledgeable, positive energy, beautiful personality, thoughtful and more.

Reggie in the Nanuet Ashley store was wonderful. He was so patient with my mother and I. He answered all our questions and explained all the rules to us should we encounter any issue. I would definitely shop there again and recommend him to my friends and family.

When coming into the Nanuet Store ask for your favorite trusted advisor Fazny, Reggie, Jeff, and Lisa !!!! We are all here to support you and your future home needs. We can’t wait to serve you and your families in the future 😊.

Went in on 4/16/23. Store is clean and had plenty on display. Spent about half an hour there and was never approached by any associates. There seems to be big discrepancies in price with the same models on the sales floor and the same model listed online.

(Translated by Google) Excellent service that they give to the people there. We went for the first time on Saturday and we are satisfied with the service. They said early Friday our delivery arrives. And so it was exactly at the time they said the delivery people were already at home very kindly with us (Original) Excelente servicio que dan a las personas ahí. Fuimos por primera vez el sábado y estamos satisfechos con el servicio. Dijeron que el viernes temprano llega nuestra entrega. Y así fue exactamente a la hora que dijeron ya estaban los del delivery en casa muy amablemente con nosotros

Jeff was great! He was super knowledgeable and lead me to a great purchase. Highly recommend!

Friendly, courteous and knowledgeable saleswoman - Ashley. She’s the best!

Thank you for your excellent service. My rep was very helpful and professional. answering all of my questions a +... I look forward in shopping at Ashley's again

Shopping at Ashley Furniture in Nanuet today was great! Our salespeople, Ashley, was so helpful and made it a 5 star experience! Thank you Ashley for all you did to help us today! We are looking forward to our furniture delivery!

Saw a sofa online. Called my closest Ashley’s and it led me to Reggie in Nanuet. Was done ordering it in 15 minutes with an additional discount. Most importantly didn’t even have to leave the house! Well played Reggie!

Great atmosphere, great service and wonderful salesperson.

Horrible needed to get in touch with him after the truck left couldn't get in touch with nobody but prior to that no problems

Had a great experience at Ashley! Was helped by Jeff who was extremely helpful and friendly. We will be back soon!

Fair price, quality items. However possibly the worst shopping experience ever. I will never shop at Ashley again

Jeff is extremely knowledgeable and very friendly. Shopping with him was a great experience

Dont bother waisting your time and money. The sales person and Manger guarantee delivery on a date of there choosing and failed to deliver. They don't even bother to call you, to let you know your purchase is being delayed an entire month later. I called the store to speak to a manager. I was told he would call me at 1pm and no call or message received. I finally went to the store and spoke to the Manger who was indifferent and not concerned with the issue. He blamed the delay and incompetence of Ashley's employees on there computer operations system. Then to brush me off with his tone and demeanor he ask me how I wanted to proceed because there was nothing he could do. I ask what was the cancelation process and he replied "done there is no process". To Ashley CEO, you need customer service and managers who who will make you money not loose money. I never said that I was going to cancel or that I wanted to cancel. But he walked me right into cancelation, there goes your sale. Imagine you buy from them and there's an issue with your purchase, how would they take care of it?. They would dismiss you as they did me. Purchase at your own risk.

Great service

Austin was a breath of fresh air to work with. He found me the best sectional for my lifestyle, took his time with me, was straightforward with all the details, configured what I wanted to my needs and was very patient. I trust the rest of the process with go as smoothly. See Austin at Ashley!

Great staff always friendly and helpful going above and beyond

Thanks Jeff!!

Jeff was very helpful, knowledgeable and professional. He helped us get exactly what we were looking for.

I visited the Ashley Home store in New City NY … I was greeted immediately by Austin … he was very knowledgeable and directed me through the process of purchasing a new sofa. I can honestly say this was a very pleasurable experience with a seasoned salesman… I’ll be retuning for additional needs very soon.

Reggie, our salesman, was amazing! So professional, so courteous, great sense of humor and very patient!!!! I thank you 😊 Today 22/21 the delivery came wow on time the delivery team terrific!! Patient, courteous so professional I thank you for such a positive experience Ashley furniture in Nanuet

Fast respectful and clean.

Wonderful experience very friendly people, very thankful for the help

Jeff was an amazing sales man! He was friendly and patient as we walked around the store. Great experience.

Sales person was very knowledgeable, helpful & pleasant. Delivery went like clockwork. On time, efficient & professional.

Everything went smoothly!Austin was very knowledgeable!

They were able to find the best recliner I was looking for. They weren’t pushing me to buy more .

Jeff was very helpful, friendly and knowledgeable with our purchase of a dresser.

I was very impressed with the selection the store had. I was also satestfied with my purchase Jeff was thoughful throughout the process. I would highly recommend their services. Only downside to my transaction is I bought a floor model which could not be delivered to me so I had to take a day off of work, rent a truck, pay a friend, just to recieve my purchase! I was promissed an additional $100 off my purchase for this inconvenience and never recieved it because the sales team couldn't communicate that amoungst themselves before they closed my purchase order. I didn't spend thousands of dollars on my couch set but I feel like if I did spend that much I would have never had to worry about delivery.

Austin was warm, knowledgeable, and professional. Great doing business with him!

Austin was very helpful and made sure I got the best deal possible.

Awesome experience, Jeff and Austin were super helpful. They walked us through the process, and we got a great deal on a couch, chair, and bed frame. Highly recommend!

The salesman was patient, polite and met our needs. His job was well done.

Excellent attention from my salesperson Fazny and his manager, Adolfo! Very happy with my purchase!

Please go see Jeffery!!! He was amazing to work with. Made our moving process a lot smoother. Answered any questions we had, super detailed, super helpful!

Store salesmen were very courteous and gave us space and time to look around. They were available to answer any questions and took their time to help us customize our selection. Highly recommend. Thank you Ashley of Nanuet.

Jeffrey Joseph was hilarious. Made shopping for furniture not a drag. Also everyone in the shop was very helpful.

Well organized store. Good sales people. At least they don’t follow the customer throughout their visit like other furniture stores. Price is above average for average furniture. Delivery service is $100 which should be discontinued or free when the merchandise are overpriced.

My wife and I were in search of a sofa. We had gone to every furniture store in the area including Ashley. When we arrived we were greeted by Austin who let us browse without feeling overwhelmed. He was nice and worked with us to get the best price. We walked out with a new sofa and a pleasant experience.

Austin helped me out the whole process. Thank you Ashley Furniture for having my things delivered to my home. They even assemble it for you.

Jeffrey is the man to go to when shopping for furniture, his product knowledge will put any doubts at ease, He is extremely friendly and willing to go the extra mile for his clients. I would gladly refer him to anyone any day

Let me start by saying this. If you're in the Rockland area or even considering going to this Ashley Furniture, look no further. This is the place to go. I bought my couch through Reggie and let me tell you this, he was anything but a "salesman". I never once felt pressured, forced to buy, smothered, etc. He got me the best deal possible and didn't even push the protection plan on me when I stated I don't need it. Even his co-workers who I didnt deal with, I could tell by the way they handled their customers, they were exactly the same. This was easily one of the best buying experiences I've had and I will be recommending anyone I know to this place. 100/10 Five stars!

Came to help our son find a couch - Gayle helped us find the perfect one! The moment we walked in - she greeted us with such a kind, energetic personality! She took her time and went over our options with great knowledge. From the store experience to delivery and the merchandise, I would go back again and highly recommend Ashley furniture in Nanuet!

Jeff was an amazing salesman.

Come see Jeff for a fun, easy going shopping experience!

Thanks for the patience!

Thank you SO much Austin and Jeff! You were incredibly helpful and patient throughout the whole process… We absolutely love our new couch. Will definitely return to this location

I went to Ashley home store in Nanuet looking for some bedroom furniture. I was greeted by Fazny after walking into the store. Not only was he super friendly, he was very helpful and worked with me to find what I was looking for within my price range. One of the items I was looking for was a wardrobe-like piece with storage for my bedroom. They didn’t have what I was looking for in the store but I was able to show Fazny a similar piece and he pulled up something online that I absolutely loved and got it ordered for me. Overall I had a great experience.

Jeffrey And Austin did a great job. My experience was wonderful. I will recommend your store to my friends and relatives. Will definitely be back.

My husband and I bought our couch here and Jeff and Fazny was both very helpful, efficient, and quick to get us financed and out the door!

I was looking to purchase a sofa, rocker recliner and mattress. I ended up buying all my furnishings at Ashley. I had a great experience working with Gayle and Austin. The first time I went in to the store, I met Gayle. There was no sales pressure put on me by her. She was there to help yet allowed me the distance to look around. Though I picked out the rocker recliner I wanted, I wasn’t exactly sure which sofa I was going to purchase. I told Gayle I needed to go home and think about which one I was going to choose. She gave me her card, told me her hours and explained that I should make an appointment to meet with her and her sales team partner, Austin, if I planned on purchasing a mattress as well. The next day I called her and set up the appointment with them. When I finally went in for my appointment, Gayle introduced me to Austin. We went back to the mattress section. At that tine Austin explained the differences between each mattress while I tried each of them out. Not only did I not feel rushed, but they made sure I chose the exact “mattress comfort” that worked for me. After I decided on the mattress, we then went back to the sofas. Before I made my final decision, they were kind enough to have the rocker recliner I had chosen brought to the back of the store. They had the chair placed by the sofa I was considering, to make sure I liked them together! And as a bonus, I even found the perfect area rug! Thanks again to Gayle and Austin for making my shopping experience easy and fun. P.S. I also would like to say that the gentlemen who delivered the furniture also went above and beyond with their delivery service. All in all, I highly recommend purchasing from Ashley.

Jeff helped us out with excellent service even though we were moving to Florida and couldn’t order from this store for delivery there.

I came here looking for a sofa sleeper and was immediately greeted by a guy named Jeff! He was extremely professional and pleasant! I was indecisive with my decision and after literally walking me through the whole store, showing me options on the kiosk and bringing me back to couches I wanted to view again, I finally made a decision and he stuck with me every step of the way! He didn’t make me feel like I was being bothersome and was extremely patient with me throughout the entire process! I deff recommend if you are coming to the store to ask for Jeff! Great asset to the company.

I purchased a sofa from Ashley in Nanuet. Gayle was my sales lady and she was great! I had a hard time choosing a sofa and she helped me every step of the way. Both Gayle and the manager there helped me seal the deal on a great sectional! I had a great experience from the purchasing to the delivery. Everything went smooth and timely. I highly recommend this Ashley Furniture store!

I had a very nice experience with Austin and Gayle…..Austin was very busy so I had to wait a little for him but it was worth the wait….They both got back to me and answered all my questions…..can’t wait to get my new furniture for our new apartment🌞

Came in had a great experience. Was greeted by Jeff who was very knowledgeable and got me exactly what I wanted. While checking out I was also greeted by Alex who ensured my service was nothing short of a great experience. Both gentlemen did a great job and made my experience amazing.

The sales team was busy chatting

Jeff was fantastic! He let us take our time looking at all of our options, was open to all our sometimes obnoxious questions and always had a smile! The process of making our purchase was easy and all of the paperwork was explained thoroughly!

I had a wonderful experience. The salesman Fanzy was truly amazing and the manager was truly wonderful.

Great customer service, Gayle and Austin helped me pick out a new bedroom set. They were very professional. The showroom is very nice and there is a good variety of items to choose from.

We recently purchased our bedroom set and mattress from Adolfo and Gayle. They were amazing!

Gayle was so helpful & wonderful to deal with.

(Translated by Google) Beautiful furniture (Original) Hermosos muebles

My wife and I went to Ashley Furniture tonight after work to find a sectional sofa. Reggie and Joe took such amazing care of us. They were attentive and accommodating and It was such a pleasure to work with them both… we actually had a lot of fun!

Austin Millen of Nanuet was such a great help in getting the perfect sofa for our first apartment. He worked out the perfect deal for us. Thank Austin for being so incredible, we are so happy!!

No pressure at all, and Fazny and Brian are both awesome normal ppl, not that pushy salesman type. Totally went above and beyond for me. Hands down 100% better experience and quality then Bobs, that place is terrible

Great experience in the Nanuet store. Reggie and Elijah were amazing.

Purchased a dining room set at the Nanuet Ashley store and had the best experience. Gayle and Austen were wonderful. Not pushy but very informative. We received the set last week and are loving it. Thank you so much for a great buying experience!

I came in for a new dining room set. I worked with Reggie and Jeff and it was an amazing experience. I will recommend Ashley Nanuet to everyone!

The customer service here is AWESOME!! I can’t believe that my salesperson, Gayle Van Dunk, has only been working here for a month!!! She’s excellent and focused on her customer!!

I came into the store looking for a recliner. Gayle met me with a pleasant smile and said what room are you looking to decorate today? We had an instant connection. She then called her coworker Austin in and found me the perfect recliner. I will refer them to all of my associates. Thanks Ashley!

Great experience buying from Fazny at Ashley. He wasn't like those monstrous vultures over at R&F. He let us do our thing and was right there when we need him to get us a great deal on a bedroom set. I will recommend him to all my friends and family!

Great service from store to delivery

Ashley Furniture has a variety of style & fabrics at reasonable prices.

Austin was phenomenal throughout my experience with Ashley furniture. He was extremely knowledgeable on all products and ultimately helped me find the perfect piece. There was a slight mixup with the delivery - I reached out to Austin and he was on top of the situation immediately.

I dealt with Reggie at Ashley’s Homestore, and he was very helpful and I definitely recommend asking for him when choosing this store in Nanuet, NY.

I went looking for just a bed, just a bed, no other pieceof. I explained to the guy what I was looking for. I did not want, nor did I need, to be questioned about a mattress, nightstands, etc. Samuel Ramirez at the Nanuet store did not try to bum rush me into other pieces. He was quite knowledgeable about the particular bed I was looking at. He answered all my questions and made me comfortable with making my purchase from him.

Omg... early delivery and I am sooo excited. Surprised with the 9 pillows. Had to refuse one small table as wanted the larger corner table. I am over the moon and a special thank you to Austin for being above and beyond an awesome salesman.

My husband and I had a great experience today. We were greeted immediately and we really appreciated the space to shop and not being followed , while at the same time having help whenever we had a question. Reggie was great and we are very happy with his service and how easy and pleasant he made the experience ! Thanks Reggie