Ashley Store Nanuet, NY

Such an incredible and painless experience, especially for a first time funiture order! Fanzy, the associate who helped he during the past few days was incredible and patient, and can't thank him enough!

Brad and Jeff were such a great help. I came with a price range and they went above and beyond.

Jeff was great and made it a wonderful expierence

Ariana was a great help, Brad was an amazing salesperson! highly recommend

Nerine went above and beyond. She helped my partner and I find a living room set for our new home. She stayed after hours and was extremely patient while we looked around the show room. Well definitely be coming back to furnish the rest of our home. Thank you again for the amazing service Nerine!!!

Brad introduced himself and along with his mentor Fazni were a pleasure to work with

Amazing fast and friendly.Got us the best deal ,highly recommend.

Brad is so helpful and so nice! Great experience!

Brad is excellent!

Joe was awesome!

Excellent customer service ,friendly and professional! Pleasure to purchase to buy ! I' ll be back!

Great service! Workers were very patient with us and Brad did a good job with helping us pick out a new couch with a nice color. Phoenix and Cooksey were also a great help and all three were knowledgeable and were very kind with good customer service.

It was a pleasure dealing with Brad, he was a true professional and very pleasant to talk to. He understood my needs and helped me all the way

Ask for Fazny. He is very knowledgeable

Jeff was very patient and amazing to work with. Highly recommend.

We had an incredible experience at Ashley Nanuet! Nerine was professional, helpful and really knowledgeable. Nerine creatively helped us envision the furniture in our space. Top notch experience!!

Amazing experience and top notch customer service. My family and I were so warmly greeted by Brad. He took his time walking us through the whole store to find our perfect couch. We had been to about 3 other stores in the area and did not receive the welcome and assistance that we received here. We told him some dimensions, and he went and scouted out multiple couches that would potentially meet our needs. We narrowed down to about 2 or 3... and finally came to one... He explained everything so thoroughly and anything he didn't know, he sought guidance from Nerine who was also a doll. Even when we had to leave to get some more measurements, they were kind and didn't hassle and were beyond patient. Brad stayed past his time and made sure my family was happy. So happy that we found our couch for our new home at this location. Brad and Nerine are a dynamic duo. We will definitely be back when we are ready to purchase our next set of furniture.

Jeff was a very nice and very helpful sales person!!!!

Jeff was awesome

Came back to Ashley today to pick out my dining set with the help of Jeffery of course excellent dude along with the help of nerine who is well versed in her department. Great staff and professionalism.

Phoenixx was the best. Very attentive and intuitive.

Jeffery was amazing! We just got our first couch, very excited.

Went into the Nanuet store yesterday looking at furniture/mattresses and met Fanzy, Asst. Sales Mgr. Today I went back again and Fanzy and the Manger were very welcoming, patient, and knowledgeable about the items I selected and answered all my questions, concerns. After speaking with them for a while, I decided to purchase the items and am very happy with the wonderful savings. Lovely team. Looking forward to receiving my items very soon.

Jeffery was a great help!!!

Amazing selection and even better service! Nerine is absolutely fabulous and helped us get the couch of our dreams! She is knowledgeable about all the options and helped us curate exactly what we wanted!

Loved Zai. Felt very welcome

We entered on a Saturday looking for a dresser, and we were immediately assisted by Nerine the sales manger with great help. We were really pleased with the experience. Bernie was very accommodating and made sure we left with exactly what we were looking for.

I wasn't to impressed with this store, I was in on 2 separate occasions. The 1st experience was that the gentleman (wish not to name, names) really didn't know his product knowledge nor knew what he was doing. Not sure if he was new or not. I think they need more training. Seeing that training was going on in the store for new hires and they greeted us better. The 2nd visit we were looking for ottoman bench for in front of our bed. Was greeted by a lovely young lady (can't remember her name) and told us it was on line only. I actually saw a rug and she got a measuring tape out and measured it for me. Which i was shocked she did thst. Unfortunately it wasn't the size I needed. Told us she would email us her card and never did. Honestly I really can't trust the employee's so far to really wanna buy my furniture here for my new house if they could do the right thing the first time.

Just purchased a great new sectional and rug with a matching ottoman. Jeffrey was great and helped us with our purchase. Definitely will be back to Ashley furniture in Nanuet.

Russell was amazing! He was so welcoming and helpful in choosing our couch

Jeff & Russ were very professional, super friendly and very knowledgeable. Thanks to the entire staff. Everyone greeted me and had small interactions that made me feel very comfortable and felt acknowledged. Thanks again everyone!

Nerine was Amazing and very helpful.

Jeffrey was super helpful. He was patient and knowledgeable and made my experience stress free!! The store was beautiful and had a lot of great choices!

Nerine was very kind and thorough! She explained each step of the process and told us all our options and we were very happy with our purchase.

Jeff was extremely helpful Today while helping me purchase living room furniture, he answered all my questions, was upfront and honest, and I would recommend anyone who goes to Ashley furniture to ask for Jeff

Excellent customer service!

Thanks for make me feel appreciate

Nerine is the absolute best- so kind, patient, and professional!

Amazing shopping experience with Ashley Furniture at Nanuet NY store I had a fantastic experience with Jeffery sales representative. He provided excellent service, was highly professional, and took the time to thoroughly explain everything. His support was invaluable, and we felt well taken care of our new house furniture needs throughout the process. Highly recommend!

Jeffrey and Russell were absolutley amazing. Extremely personable and very knowledgeable. If I owned my own business, I would hire these two gentlemen to run the company.

It was a pleasure working with Jeffery!

Great selection of furniture. Prices are very competitive. My sales advisor Nerine was fantastic. I met the store manager Russell too. Really nice place to shop!!

We recently purchased a couch from Ashley Furniture, and we couldn't be happier with our experience and the product. The couch looks absolutely stunning in my living room. The design is modern and stylish, and the quality is top-notch. It's incredibly comfortable, providing the perfect spot for relaxing after a long day. Special thanks to the amazing salesperson, Nerine. She was exceptionally helpful and patient, taking the time to understand our needs and preferences. Her recommendations were spot on, and she made the entire process smooth and enjoyable. Her professionalism and friendly attitude made all the difference. Overall, we’re thrilled with our purchase and highly recommend Ashley Furniture and Nerine!

Could not have asked for better customer care and service. Our sales associate was Nerine. She helped us find exactly what we were looking for, answered all of our questions and was very kind to our sons. I highly recommend this store and work with Nerine when you go.

I had the best experience with Nerine, who was so helpful and friendly! She helped me pick out the best furniture for my new apartment and went above and beyond. She made it a pleasant experience for a first-timer buying furniture, I highly recommend her!

Nerine and Russell were great to work with, helpful and accommodating. Will be back for additional items. They made everything very easy. Delivery was smooth, Jasiel and his assistant did a wonderful job.

Yesterday I had a great experience at Ashley of Nanuet. We where helped by Russell and Jeffrey and they are an amazing team. Russell was amazing and patient helping us choose my sons bedroom furniture. Jeffrey was great helping us with the numbers and bedroom options. Russell and Jeffrey are the best!! Thank you very much!

Every category of Ashley’s has been a pleasure to deal with. Sales, customer service, parts , repairs,appointment scheduling etc. you should be proud of your employees. 5 Star establishment

We had the best experience working with Jeffery on purchasing our new couch. He was personable and very helpful with our specific needs. My husband dislikes most salespeople although genuinely enjoyed working with Jeffrey!

We just bought couches at Ashley using Jeffery. He was very accommodating, helpful and patient throughout the process. We would use this business again :)

Knowledgeable, professional and polite staff

Excellent service, hands down!!!! Nerine was awesome with assisting us!!!

Great customer service, purchase was easy and great financing options. Sales Rep. Nerine was very knowledgeable and made our purchase process a great experience.

Excellent service, seller (Nerine) took the time to help us thru the process. Very pleased with everything.

Reggie was extremely helpful and got me my new bed so quickly!

Sales men were very nice, informative, helpful, it was a very good experience.

Great experience. Patient and helpful.

Narine was wonderful! She sat down with my husband and I to truly envision how we wanted to furnish our new home! She was patient, knowledgeable and delightful to work with.

Jeffrey was amazing, very helpful.

From the moment I walked into Ashley Store in Nanuet Nerine was friendly and professional. She asked what we needed and went with my style and needs. Never pushy. Showing us all our options. She made the shopping experience quick and easy!

Excellent service from Nerine... the best!

We had a pleasant experience at the Ashley furniture store in Nanuet today. Jeffrey welcomed us and introduced himself as we came in. He was available while we looked around, but not on top of us. We appreciated the space to look without being pressured. When we were ready to purchase, he explained everything and took care of our transaction. We would definitely recommend the store and this sales associate.

Jeff was extremely helpful and friendly upon our visit. Super nice guy!

Customer service, attention to the customer and patience!

Great service from Jeffrey

Nerine was excellent and helpful thru the picking out process

Nerine provided us excellent service in choosing a desk. We will seek her help with other pieces of furniture.

Jeff was amazing! He asked all the right questions to help find my dream bedroom set. 10/10 would recommend!

Ashley and all staff were fantastic. They helped me with my purchase and I did not feel pressured to purchase anything I didn’t want.

Gregg was very helpful!

Greg was great, helped us get exactly what we wanted.

Gregg, did a great job of giving me sofa alternatives and pricing. Will come back again.

Jeff was great and accommodating. Made the process extremely easy.

Jeff was extremely helpful and made the furniture buying process a breeze.

Jeff was fantastic helped us get the perfect couch for our new home.

So accommodating and nice. Very helpful and made the process so easy. 100% recommend!!

Great experience with Gregg @ Ashley

Gregg is phenomenal. We told him what we were looking for and he took us straight to the furniture we needed. Fabulous experience all because of Gregg.

Great service as always.

Great customer service and knowledge of the product and process!! 5 Stars!!

Gregg was a pleasure to work with. He helped us find a couch for our family room within our budget. He answered all our questions and made the process seamless. Thanks so much for your help and patience Gregg!

Gregg gave us wonderful service and stayed late to help us with our purchase.

I did not go here.sorry about the confusion

Great experience. Our salesman listened to our needs and within minutes connected us to beautiful furniture that was even more than we hoped for!!

Great experience with no pressure salesman. Fazny was our salesman, he was very helpful and patient with us. Had the furniture delivered today and everything was in perfect condition. The delivery guys were great as well!

Excellent service from Jeffrey!

Smooth experience with a great salesman named Khaliq. He made the process pleasurable. I do recommend and ask for Khaliq

Had no problems purchasing the couch. The sales person called a third party delivery service and gave me a price quote. I was told I would receive a call re delivery time. When I called the delivery person he was not aware of it. I called the sales person and he did not answer. I called the store and they did not answer. Went to the store and the person at the desk explained they do not deal with delivery the sales person does and he was out sick. I called the delivery person who said he would be here between 4 and 6 PM. It is after 6 and he is not here and has not called.

Jeff was very personable, thorough and patient with our mattress selection process. Couldn’t asked for a better salesperson!

Kahliq was very helpful!

I had the pleasure of being helped by Khaliq this afternoon. He was excellent at helping me find the perfect sofa for my home.

Soon as my wife and I walked into the store we were greeted by Gregg Zeidenberg!! He showed my wife all the furniture selections they had. While my wife looked around Gregg and I talked . When she decided what she wanted he did the paper work and I payed . Gregg made the experience shopping for new furniture painless.

Our sales rep, calise, was very knowledgeable and professional which made our purchase an easy and pleasant experience.

Jeff was awesome, he was very helpful and didn't bother us while we shopped around 😀

KHALIQ was incredibly helpful and patient with us. Would highly recommend him.

Very nice shopping experience. Lisa was extremely helpful and pleasant to work with. She was very clear about the finer details of protection plans, prices, shipping etc., and made our shopping experience very easy and streamlined. Recommend the store and Lisa, thanks!!

Our salesman, Jeffrey, greeted us when we walked in and gave us space to let us shop. We had a very pleasant shopping experience at Ashley in Nanuet and would choose to shop there again.

Amazing customer !!service and friendly stuff. Nerine was the best !!

Calise was friendly, knowledgeable, and patient as we selected our new couch. She helped us decide the best fit for our living room.

Calise was really fantastic and gave us a great deal on the Tenavi sectional. She was so helpful and friendly. Highly recommend going to her if you’re at this particular Ashley!

Jeff was awesome thank you!!

I talked to a woman named Tara while just browsing through. Extremely kind and courteous. When I'm ready for a purchase I definitely will go back

got exactly what I was looking for for a great price. Had an awesome salesman Reggie who made the experience very easy

They completely took advantage of a family member when it came to a replacement mattress. I am appalled at how they conducted themselves.

Where do I begin? I feel like I have been stuck in the Twilight Zone. I have been put through the wringer by Ashley. Downright taken advantage of. To try to keep this as brief as possible – not a single person I know along with myself will ever spend another penny at Ashley. In about 2019/2020 I purchased a mattress. Within 3 years it was defective. There was a HUGE gap in the middle. After weeks of ‘fighting’ I got them to admit it was under warranty and they sent someone to inspect. The photos and videos I provided so blatantly showed an issue. The gentleman who came to inspect could see there was a problem before he even walked into the room fully. Fast forward a while later I was able to make an appointment at my local Ashley (Nanuet) for reselection. I had a manager assist me. Upon checking out he assured us that if there was a problem we can call back within 90 days and replace it. Based off the show room, we chose a firm Tempur Pedic, which was an upgrade. I spent roughly $800 more (at this point I am over $3,000 into a mattress alone). When the bed came (every step of the way scheduling with Ashley is infuriating) the bed was NOTHING like the showroom. We called and were told to wait 45 days and if there is an issue we can replace it. Fast forward about 50 days and we call. It softened a very little, but it was still uncomfortable. They said to wait a full 90 days. I start to reach out to the manager who helped us and no response. We call again when its been 90 days (mind you, it takes several calls and HOURS of time to get someone) and we were told that we CANNOT exchange the mattress. After weeks and weeks of fighting and trying to get managers I finally hear back from the original manager who is on extended leave. Mind you, this is the summation so I will provide only one highlight from my calls with Ashley managers: “you should have known that a 1,000 people have laid on the mattress in the showroom and that the actual mattress won’t feel the same”. A MANAGER SAID THAT TO ME! Absolutely disgraceful. After more time of fighting I finally got them to say I can get a new mattress, but there would be a $300 deduction in the swap. I was defeated and agreed which was incredibly saddening since I chose to spend my hard earned money at this establishment. I was literally sleeping on the floor, waking up tingly and sick from this current mattress. Fast forward and I go to select a new mattress. It was the same price and an even swap. When I go to settle up I WAS CHARGED AN ADDITIONAL $502.86!!!! I was consistently lied to, there is no organization, and this company will never see a penny from me again. Edit Post Ashley Response: How can you say you haven’t had wait times exceed three minutes? That’s a downright lie. I also emailed that email and got a bogus generic response with no additional support or guidance.

Fantastic location and customer service. Reggie is great, friendly and attentive to your needs and vey patient. Leanne at Customer service was very friendly as well. I go here often and I’m always pleased with the customer attention.

Today it was a very good experience deal with Lisa at Ashley Store in Nanuet. She very patient helpful and takes time to explain and help us to understand what we need.

I had my living room furniture delivered on January of this year. I started having problems with the arm of my chaise chair and the ottoman. The arm is loose and the ottoman has a really poor fabric. The fabric is pilling all over. That piece looks so old that looks out of place from the rest of the furniture. I called the main office to have someone look at it but they never showed up. My furniture should be under the 1year manufacture guarantee. But when it comes to warranty they try their best not to cover anything. I think my next step would be to contact BBB. Someone named Kieasha answered my review in google and said she sent me a direct message thru Yelp lol and I'm still trying to find it. Unfortunately I have seen the same message sent to other customers, I guess is a business practice.

Khaliq was extremely helpful and very friendly and a pleasure to work with

Leanne from the Nanuet store was fantastic. So helpful and professional. Far exceeded any expectations. She went through a lot of effort to assist me and did it right away and followed up with me with status throughout. She is great!

I had my living room furniture delivered to me the end of January of this year. I started having problems with the arm of my chaise chair and the ottoman. The arm is loose and the ottoman has a really poor fabric. The frantic is pilling all over. That piece looks so old that looks out of place from the rest of the furniture. I called the main office to have someone look at it but they never showed up. My furniture should be under the 1year manufacture guarantee. But when it comes to warranty they try their best to not cover anything.

🌟🌟🌟🌟🌟 I recently purchased a sofa and had an amazing experience with Lisa. Lisa was kind but also very knowledgeable. Lisa patiently answered all my questions and helped me find the perfect sofa for my home. I highly recommend her.

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Great service. We had Nerine help us out, She was very helpful & friendly

Lisa was amazing and so helpful!!

Khaliq was so amazing and helpful throughout my couch purchase!! He helped me from the start of the process all the way to the payment. Couldn’t have asked for a better experience! Will be shopping here again.

My daughter and I went to get a couch for her new apartment and had a great experience with Lisa! She was so attentive, detail oriented, and helpful. She made the experience easy and my daughter picked out the perfect couch with Lisa’s help! She was also not pushy which was refreshing. Go see Lisa if you need help picking out furniture for your home!

Lisa was kind and knowledgeable! We changed our minds and decided on a different couch minutes before completing our order. Lisa smiled and said she wanted us to be happy! There was no pressure working with Lisa and I highly recommend asking for her when entering this store.

We had a great experience with and good service from Khaliq even though we weren't able to find a sofa that worked for our very specific requirements. Khaliq is friendly, easy to work with, patient, kind and knowledgeable.

Lisa was super helping and wonderful

Annette Worked with Reggie today and he really helped me figure out what I wanted.

Khaliq was fast and efficient. Very helpful and polite while showing different products around the store. Highly recommended this salesperson hes great at what he does. Thank you alot for your time!

Excellent experience with this store. Lisa alongside Nerine was super helpful with design, friendly, and patient. Our buying process was made very easy. Highly recommend these ladies!

Nerine was great very help6a.d friendly manager to work with I will be back

Jeff was an awesome sales associate thank you A+++!!

Very knowledgeable sales team and excellent customer service. The showroom is beautiful and they have an extensive array of products to choose from.

Awesome customer service and very knowledgeable.

Loved my experience here. I’ve purchased furniture in the past and the entire process always seemed to take long causing me to avoid the process. We walked in and was immediately greeted by Jeff and he was super helpful. We were able to make a decision, apply for financing and have all our documents signed in less than an hour. He was very honest during our search helping us make a great decision. Overall service was great and I would absolutely come back here to get more furniture.

Jeff my salesman was very professional and patient .this is my second sofa and loveseat from Ashley .

Nerine was wonderful! She helped us find our perfect couch! She was very kind and worked with us every step of the way. Would absolutely come back. Great customer service.

Jeff was very professional and patient with our request. He is very knowledgeable about his products. I would recommend him to our family and friends.

Make sure you have them break down what you are paying for. I made the mistake of trusting them to only find out how much shipping we paid on a $300 ottoman. They were not upfront about any additional costs. We were planning on getting other pieces there but will look elsewhere now.

Staff was very professional and provided some great help. Thank you to Jeff who helped us out in choosing a couch.

Worked with Jeffery today, great service and lots of help with picking out our daughters furniture!

Jeff is the best!!!!!

We had a great experience with Jeff at the Nanuet store. He was very helpful with the purchase of our dining room table, chairs and side table. He's very professional and we'd gladly come back to him again !! Thanks again Jeff.

Jeff was extremely helpful and a great sale man. Great attitude and a pleasure to work with.

Lots of good options, friendly people. Systems are antiquated and need to be updated. Took a lot of time finishing up the process and itemized receipt was confusing. Was hard to get into contact with a help desk rep, had to call multiple times.

Guests wants to say thank you as his wife fell and broke her hip and needed a recliner ASAP we were able to assist and find the perfect recliner and set a delivery date on time. Thank you for your service as well.

Reggie was fantastic. Quick, and straight to the point. He was super informative when it came to the mattress, electric base and bed frame options. Thanks Reggie!

From the salesperson to the delivery boys, everyone was wonderful. My furniture set up was done in less than 20 minutes and everything looks wonderful. Thank you

Jeff was friendly and helpful and gave us enough space to discuss our choices privately

Great employees and awesome experience! Khaliq was an amazing salesmen!

Lisa very,very helpful and friendly

If i could add more stars, I would. Leanne was so helpful. Going the extra mile is an understatement. She was key to my purchase and never gave up on helping me in my time of need and unique circumstances. I would highly recommend this store. Everyone is nice, and the store is always so clean and easy to browse. The manager Nerrine is the best and is a great example of great leadership.

Nanuet very good

Had a great experience at the Nanuet, NY Ashley Furniture Store. Loved that one of the sales team person introduced themselves to me and then gave me the opportunity to browse and take my time looking around the store. They did not hover around me like other furniture stores tend to do. When I was ready to purchase I was assisted by Reggie a sales associate at the store. Reggie was courteous, attentive, knowledgeable about the products, patient and most importantly worked diligently to please me and assist with getting me what I requested at a great price. It was a very pleasurable shopping experience especially when selecting a bedroom set which I was extremely satisfied with. I highly recommend shopping at the Nanuet, NY store and having Reggie as the sales person to assist you he’s is very efficient and knowledgeable. Thank you Reggie.

On Thursday 20 July I was please to meet Mr Jeffery Joseph he took the time and address our request on some of the sofa. We informed him that my wife wanted my daughter to see, on Friday 21 July we returned a little after 6pm and we miss him but we were happy to meet Reggie his assistance was also great he understood that we was looking to purchase the sofa chase and the half chair. Just want to inform that both of the trustees advisor was awesome, also there another young lady working on Friday did not remember her name was super helpful. We are very grateful.

Chris was a very friendly salesperson!

Hi, I would like to say what an amazing experience it was to shop at Ashleys in Nanuet. We had the absolute pleasure of meeting Janelle. She was so warm and inviting which made conversations about what we wanted really easy. Her input went beyond sofas. She gave us ideas on the overall feel and look we wanted to go with for our home. To the extent that she inspired us to want to redo another room in our home. She is extremely knowledgeable and her background in interior design was just the cherry on top that made us trust her opinion even more. She is an excellent manager and any store would be lucky to have her. We look forward to working with her on our next project!

👍

Excellent service, very helpful staff, couldn't be more pleased.

Ashley’s furniture is low quality and the company doesn’t stand behind their product. This is not furniture built to last. I purchased sofas less 11 months ago from Ashley’s Nanuet, NY on June 30, 2023 immediate the fabric started pilling and has to be shaved regularly. The cushions were already replaced a few weeks after they were purchased due to pilling and fabric stretching out of form. Alberto, guest experience manager from the Nanuet NY location, told me that it is normal due to “use”. This is cheap furniture at premium prices. Don’t buy from Ashley’s.

The manager Nerine is lovely, dedicated and helpful. Ashley is the place to shop.

Working with Nerina was an absolute pleasure. She was informative and quick to respond. She provided additional information that I was not even aware of and that definitely helped me make the decision to purchase from this location.

I recommend Fazny he is great. Was able to answer all our questions. Very professional.

Jeff was awesome helped up get everything we needed and even squeezed a store discount in for us definitely recommend him!

Everyone there was very nice and helpful

Ashley was my sales associate and she was amazing. She had wonderful energy. She greeted my mother and I as soon as we walked in, give us a few minutes to look around and then came over to help. She asked us questions then directed us into the area that met our needs. She give descriptions on the pieces we were looking at which was helpful. My experience there was overall EXCELLENT. If you go to ASHLEY FURNITURES, please ask for Ashley. She is knowledgeable, positive energy, beautiful personality, thoughtful and more.

Reggie in the Nanuet Ashley store was wonderful. He was so patient with my mother and I. He answered all our questions and explained all the rules to us should we encounter any issue. I would definitely shop there again and recommend him to my friends and family.

When coming into the Nanuet Store ask for your favorite trusted advisor Fazny, Reggie, Jeff, and Lisa !!!! We are all here to support you and your future home needs. We can’t wait to serve you and your families in the future 😊.

Went in on 4/16/23. Store is clean and had plenty on display. Spent about half an hour there and was never approached by any associates. There seems to be big discrepancies in price with the same models on the sales floor and the same model listed online.

(Translated by Google) Excellent service that they give to the people there. We went for the first time on Saturday and we are satisfied with the service. They said early Friday our delivery arrives. And so it was exactly at the time they said the delivery people were already at home very kindly with us (Original) Excelente servicio que dan a las personas ahí. Fuimos por primera vez el sábado y estamos satisfechos con el servicio. Dijeron que el viernes temprano llega nuestra entrega. Y así fue exactamente a la hora que dijeron ya estaban los del delivery en casa muy amablemente con nosotros

Jeff was great! He was super knowledgeable and lead me to a great purchase. Highly recommend!

Friendly, courteous and knowledgeable saleswoman - Ashley. She’s the best!

Thank you for your excellent service. My rep was very helpful and professional. answering all of my questions a +... I look forward in shopping at Ashley's again

Shopping at Ashley Furniture in Nanuet today was great! Our salespeople, Ashley, was so helpful and made it a 5 star experience! Thank you Ashley for all you did to help us today! We are looking forward to our furniture delivery!

Saw a sofa online. Called my closest Ashley’s and it led me to Reggie in Nanuet. Was done ordering it in 15 minutes with an additional discount. Most importantly didn’t even have to leave the house! Well played Reggie!

Great atmosphere, great service and wonderful salesperson.

Horrible needed to get in touch with him after the truck left couldn't get in touch with nobody but prior to that no problems

Had a great experience at Ashley! Was helped by Jeff who was extremely helpful and friendly. We will be back soon!

Fair price, quality items. However possibly the worst shopping experience ever. I will never shop at Ashley again

Jeff is extremely knowledgeable and very friendly. Shopping with him was a great experience

If I could give your company -5 stars I would. My husband and I bought a very expensive couch from Ashley's and have not been happy with the product at all. Within 2 months of owning the couch we ran into issues with the cushions. We've spoken to management many of times to try and rectify the issue, but they are not willing to work with us. We've had a technician come to the house at least 5 different times to bring it back "up to standards". However, after only 2-3 days after it goes back to what it was like prior to the technician coming out. We've had new cushions sent to us and it still does not resolve the issue we currently have. ASHLEY FURNITURE IS OKAY WITH STEALING OUR MONEY. My family has bought from Ashley and we also furnished our new home with some pieces from Ashley, I never thought I would say this but I will NEVER give Ashley's my business again. I'm so disappointed in the product we bought and I'm even more disappointed in the customer service. Management has closed our complaint stating they did "everything" they could, but yet my couch is still not fixed. I have some cushions that are 3inches lower than other cushions. I'm disgusted with this company. UPDATE: I had called customer service and was told that someone from management (Wendy) would call me back by the end of the day. Mind you I called earlier on in the day so there was more than enough time for a phone call back that same day. I NEVER got a phone call back so I called the next day in the late morning to follow up and and apparently Wendy and the other manager were out. This is not unusual because they did this when they were dealing with my husband. They said they would call back, we wouldn't hear from them for weeks at a time and when we'd call to follow up they would happen to be off. Since they were off I asked to speak to someone above them and I was told no. Their customer service is a complete disgrace!

Dont bother waisting your time and money. The sales person and Manger guarantee delivery on a date of there choosing and failed to deliver. They don't even bother to call you, to let you know your purchase is being delayed an entire month later. I called the store to speak to a manager. I was told he would call me at 1pm and no call or message received. I finally went to the store and spoke to the Manger who was indifferent and not concerned with the issue. He blamed the delay and incompetence of Ashley's employees on there computer operations system. Then to brush me off with his tone and demeanor he ask me how I wanted to proceed because there was nothing he could do. I ask what was the cancelation process and he replied "done there is no process". To Ashley CEO, you need customer service and managers who who will make you money not loose money. I never said that I was going to cancel or that I wanted to cancel. But he walked me right into cancelation, there goes your sale. Imagine you buy from them and there's an issue with your purchase, how would they take care of it?. They would dismiss you as they did me. Purchase at your own risk.

Great service

Austin was a breath of fresh air to work with. He found me the best sectional for my lifestyle, took his time with me, was straightforward with all the details, configured what I wanted to my needs and was very patient. I trust the rest of the process with go as smoothly. See Austin at Ashley!

Great staff always friendly and helpful going above and beyond

Thanks Jeff!!

Jeff was very helpful, knowledgeable and professional. He helped us get exactly what we were looking for.

Austin Miller wonderful and knowledgeable person

I visited the Ashley Home store in New City NY … I was greeted immediately by Austin … he was very knowledgeable and directed me through the process of purchasing a new sofa. I can honestly say this was a very pleasurable experience with a seasoned salesman… I’ll be retuning for additional needs very soon.

Reggie, our salesman, was amazing! So professional, so courteous, great sense of humor and very patient!!!! I thank you 😊 Today 22/21 the delivery came wow on time the delivery team terrific!! Patient, courteous so professional I thank you for such a positive experience Ashley furniture in Nanuet

Fast respectful and clean.

Wonderful experience very friendly people, very thankful for the help

Jeff was an amazing sales man! He was friendly and patient as we walked around the store. Great experience.

Sales person was very knowledgeable, helpful & pleasant. Delivery went like clockwork. On time, efficient & professional.

Everything went smoothly!Austin was very knowledgeable!

They were able to find the best recliner I was looking for. They weren’t pushing me to buy more .

Jeff was very helpful, friendly and knowledgeable with our purchase of a dresser.

I was very impressed with the selection the store had. I was also satestfied with my purchase Jeff was thoughful throughout the process. I would highly recommend their services. Only downside to my transaction is I bought a floor model which could not be delivered to me so I had to take a day off of work, rent a truck, pay a friend, just to recieve my purchase! I was promissed an additional $100 off my purchase for this inconvenience and never recieved it because the sales team couldn't communicate that amoungst themselves before they closed my purchase order. I didn't spend thousands of dollars on my couch set but I feel like if I did spend that much I would have never had to worry about delivery.

Austin was warm, knowledgeable, and professional. Great doing business with him!

Austin was very helpful and made sure I got the best deal possible.

Awesome experience, Jeff and Austin were super helpful. They walked us through the process, and we got a great deal on a couch, chair, and bed frame. Highly recommend!

The salesman was patient, polite and met our needs. His job was well done.

Excellent attention from my salesperson Fazny and his manager, Adolfo! Very happy with my purchase!

Please go see Jeffery!!! He was amazing to work with. Made our moving process a lot smoother. Answered any questions we had, super detailed, super helpful!

Store salesmen were very courteous and gave us space and time to look around. They were available to answer any questions and took their time to help us customize our selection. Highly recommend. Thank you Ashley of Nanuet.

Jeffrey Joseph was hilarious. Made shopping for furniture not a drag. Also everyone in the shop was very helpful.

Well organized store. Good sales people. At least they don’t follow the customer throughout their visit like other furniture stores. Price is above average for average furniture. Delivery service is $100 which should be discontinued or free when the merchandise are overpriced.

My wife and I were in search of a sofa. We had gone to every furniture store in the area including Ashley. When we arrived we were greeted by Austin who let us browse without feeling overwhelmed. He was nice and worked with us to get the best price. We walked out with a new sofa and a pleasant experience.

Austin helped me out the whole process. Thank you Ashley Furniture for having my things delivered to my home. They even assemble it for you.

Jeffrey is the man to go to when shopping for furniture, his product knowledge will put any doubts at ease, He is extremely friendly and willing to go the extra mile for his clients. I would gladly refer him to anyone any day

Let me start by saying this. If you're in the Rockland area or even considering going to this Ashley Furniture, look no further. This is the place to go. I bought my couch through Reggie and let me tell you this, he was anything but a "salesman". I never once felt pressured, forced to buy, smothered, etc. He got me the best deal possible and didn't even push the protection plan on me when I stated I don't need it. Even his co-workers who I didnt deal with, I could tell by the way they handled their customers, they were exactly the same. This was easily one of the best buying experiences I've had and I will be recommending anyone I know to this place. 100/10 Five stars!

Ashley in Nanuet was a pleasure to work with. Very fair and helpful and delivery was prompt!!

Came to help our son find a couch - Gayle helped us find the perfect one! The moment we walked in - she greeted us with such a kind, energetic personality! She took her time and went over our options with great knowledge. From the store experience to delivery and the merchandise, I would go back again and highly recommend Ashley furniture in Nanuet!

Jeff was an amazing salesman.

Come see Jeff for a fun, easy going shopping experience!

Thanks for the patience!

Thank you SO much Austin and Jeff! You were incredibly helpful and patient throughout the whole process… We absolutely love our new couch. Will definitely return to this location

I went to Ashley home store in Nanuet looking for some bedroom furniture. I was greeted by Fazny after walking into the store. Not only was he super friendly, he was very helpful and worked with me to find what I was looking for within my price range. One of the items I was looking for was a wardrobe-like piece with storage for my bedroom. They didn’t have what I was looking for in the store but I was able to show Fazny a similar piece and he pulled up something online that I absolutely loved and got it ordered for me. Overall I had a great experience.

Jeffrey And Austin did a great job. My experience was wonderful. I will recommend your store to my friends and relatives. Will definitely be back.

My husband and I bought our couch here and Jeff and Fazny was both very helpful, efficient, and quick to get us financed and out the door!

I was looking to purchase a sofa, rocker recliner and mattress. I ended up buying all my furnishings at Ashley. I had a great experience working with Gayle and Austin. The first time I went in to the store, I met Gayle. There was no sales pressure put on me by her. She was there to help yet allowed me the distance to look around. Though I picked out the rocker recliner I wanted, I wasn’t exactly sure which sofa I was going to purchase. I told Gayle I needed to go home and think about which one I was going to choose. She gave me her card, told me her hours and explained that I should make an appointment to meet with her and her sales team partner, Austin, if I planned on purchasing a mattress as well. The next day I called her and set up the appointment with them. When I finally went in for my appointment, Gayle introduced me to Austin. We went back to the mattress section. At that tine Austin explained the differences between each mattress while I tried each of them out. Not only did I not feel rushed, but they made sure I chose the exact “mattress comfort” that worked for me. After I decided on the mattress, we then went back to the sofas. Before I made my final decision, they were kind enough to have the rocker recliner I had chosen brought to the back of the store. They had the chair placed by the sofa I was considering, to make sure I liked them together! And as a bonus, I even found the perfect area rug! Thanks again to Gayle and Austin for making my shopping experience easy and fun. P.S. I also would like to say that the gentlemen who delivered the furniture also went above and beyond with their delivery service. All in all, I highly recommend purchasing from Ashley.

Jeff helped us out with excellent service even though we were moving to Florida and couldn’t order from this store for delivery there.

I came here looking for a sofa sleeper and was immediately greeted by a guy named Jeff! He was extremely professional and pleasant! I was indecisive with my decision and after literally walking me through the whole store, showing me options on the kiosk and bringing me back to couches I wanted to view again, I finally made a decision and he stuck with me every step of the way! He didn’t make me feel like I was being bothersome and was extremely patient with me throughout the entire process! I deff recommend if you are coming to the store to ask for Jeff! Great asset to the company.

I purchased a sofa from Ashley in Nanuet. Gayle was my sales lady and she was great! I had a hard time choosing a sofa and she helped me every step of the way. Both Gayle and the manager there helped me seal the deal on a great sectional! I had a great experience from the purchasing to the delivery. Everything went smooth and timely. I highly recommend this Ashley Furniture store!

I had a very nice experience with Austin and Gayle…..Austin was very busy so I had to wait a little for him but it was worth the wait….They both got back to me and answered all my questions…..can’t wait to get my new furniture for our new apartment🌞

Great service showroom Austin was great. Worked with us. Also bought coffee table. Delivery was spot on. Came during the time they said Even within30 mind

Came in had a great experience. Was greeted by Jeff who was very knowledgeable and got me exactly what I wanted. While checking out I was also greeted by Alex who ensured my service was nothing short of a great experience. Both gentlemen did a great job and made my experience amazing.

The sales team was busy chatting

Jeff was fantastic! He let us take our time looking at all of our options, was open to all our sometimes obnoxious questions and always had a smile! The process of making our purchase was easy and all of the paperwork was explained thoroughly!

I had a wonderful experience. The salesman Fanzy was truly amazing and the manager was truly wonderful.

Excellent Salesman Reggie. Delivery was quick and easy. Gave us a time between 10:30am-2:30pm. Called 30 minutes before arrival. Great job!

Great customer service, Gayle and Austin helped me pick out a new bedroom set. They were very professional. The showroom is very nice and there is a good variety of items to choose from.

We recently purchased our bedroom set and mattress from Adolfo and Gayle. They were amazing!

My salesman Austin was amazing. He listened to what I wanted and delivered. He was quick and efficient and made my experience enjoyable.

Gayle was so helpful & wonderful to deal with.

(Translated by Google) Beautiful furniture (Original) Hermosos muebles

My wife and I went to Ashley Furniture tonight after work to find a sectional sofa. Reggie and Joe took such amazing care of us. They were attentive and accommodating and It was such a pleasure to work with them both… we actually had a lot of fun!

Austin Millen of Nanuet was such a great help in getting the perfect sofa for our first apartment. He worked out the perfect deal for us. Thank Austin for being so incredible, we are so happy!!

No pressure at all, and Fazny and Brian are both awesome normal ppl, not that pushy salesman type. Totally went above and beyond for me. Hands down 100% better experience and quality then Bobs, that place is terrible

Great experience in the Nanuet store. Reggie and Elijah were amazing.

Purchased a dining room set at the Nanuet Ashley store and had the best experience. Gayle and Austen were wonderful. Not pushy but very informative. We received the set last week and are loving it. Thank you so much for a great buying experience!

I came in for a new dining room set. I worked with Reggie and Jeff and it was an amazing experience. I will recommend Ashley Nanuet to everyone!

The customer service here is AWESOME!! I can’t believe that my salesperson, Gayle Van Dunk, has only been working here for a month!!! She’s excellent and focused on her customer!!

I came into the store looking for a recliner. Gayle met me with a pleasant smile and said what room are you looking to decorate today? We had an instant connection. She then called her coworker Austin in and found me the perfect recliner. I will refer them to all of my associates. Thanks Ashley!

Great experience buying from Fazny at Ashley. He wasn't like those monstrous vultures over at R&F. He let us do our thing and was right there when we need him to get us a great deal on a bedroom set. I will recommend him to all my friends and family!

Great service from store to delivery

Ashley Furniture has a variety of style & fabrics at reasonable prices.

Austin was phenomenal throughout my experience with Ashley furniture. He was extremely knowledgeable on all products and ultimately helped me find the perfect piece. There was a slight mixup with the delivery - I reached out to Austin and he was on top of the situation immediately.

I dealt with Reggie at Ashley’s Homestore, and he was very helpful and I definitely recommend asking for him when choosing this store in Nanuet, NY.

I went looking for just a bed, just a bed, no other pieceof. I explained to the guy what I was looking for. I did not want, nor did I need, to be questioned about a mattress, nightstands, etc. Samuel Ramirez at the Nanuet store did not try to bum rush me into other pieces. He was quite knowledgeable about the particular bed I was looking at. He answered all my questions and made me comfortable with making my purchase from him.

Omg... early delivery and I am sooo excited. Surprised with the 9 pillows. Had to refuse one small table as wanted the larger corner table. I am over the moon and a special thank you to Austin for being above and beyond an awesome salesman.

We love the appearance of our new sofas. The style looks amazing. The buying experience was great and the seller knew how to keep us looking for what we were looking for.

My husband and I had a great experience today. We were greeted immediately and we really appreciated the space to shop and not being followed , while at the same time having help whenever we had a question. Reggie was great and we are very happy with his service and how easy and pleasant he made the experience ! Thanks Reggie

Great experience with Fazny

Austin was great, got exactly what I asked for in a smooth transaction

Salesman very patient and helpful in sorting thru my needs vs. availability. Not pushy or pressuring at all

Easy process and very nice sales person.

The salesman Austen was very patient with my 91 year old mother. We were shopping for a recliner for her. He addressed her and her likes and dislikes. The delivery service was prompt and they emailed window of time and called 20 minutes before delivery arrival. Every thing completed from day of shopping to delivery within a week. Service was excellent Thank you Ashley Furniture

Great service in store! Reggie was so easy to work with. Delivery was quick, delivery men were friendly, they set up quickly & removed all garbage. I only have good things to say.

From our in store shopping experience with Sam to the fast delivery time and professional delivery team it was a 10 out of 10 for sure!!!

11/28 went into Nanuet Store. Sam was a great Salesman. He answered questions and provided great information. He was not pushy. What we went in for is what we got. Delivery was set up same week and the delivery team was pleasant, professional, on time and quick to set up our couch. When I need or want to update more pieces I will return to this location to purchase

I was looking for very specific chairs and a dining room table. Fazny really helped me out with everything I was looking for and was very patient with all the changes I made! Highly reccomend to buy furniture here

forgot to mention special thanks to Sasha and her associates who made our experience a great. one.

Everyone was super helpful! Our delivery came really quickly and they set it up exactly where we wanted it! Would definitely buy again.

Our sales consultant, Austin is tremendous. His knowledge of the products and services is excellent. Our experience with him was top notch. Thank you

Very quick professional and kept good communication on time of arrival.

Excellent sales experience. Knowledgeable staff who made sure we knew which pieces met our interest but then gave us time to explore and figure out which piece would become ours.

Joy , Bryan and Elo were amazing :). They were very helpful with resolving the issue we experienced with another store. Will definitely do business here in the future.And, thanks to Bryan for the recommendation (Rockland Bakery) , the bread was amazing.

Horrible experience continue to get damaged furniture. Customer service is a joke. Will never buy from them or recommend. Will tell everyone I know not to but from Ashley furniture ever!

Reggie Bennett the Best advisor. From selection to payment options, you will be amazed by his professionalism.

Nanuet store has an amazing selection but most importantly they have this amazing, super helpful salesman named REGGIE! We came in looking for a dining room and family room furniture and were indecisive. Reggi got our price points, found out when we needed it by and was able to direct us to the pieces that worked for us. In just twenty minutes, he helped us organize our purchase, where, when and finance options we didn't even know about. My husband and I can't say enough good things about him. He's not just about the sale, he actually helps later if you have questions and call him after the sale. Great service!

Kenny will just sell your information without providing any follow through or customer service.

Great experience. Reggie was knowledgable, professional and showed great customer service. All went well with delivery as well.

Reggie is awesome! He was so helpful and knowledgeable.

Waited 5 months for it to arrive and my chairs r higher then the table and it came all scratched up

worst service ever! first, we bought a dining table and they sent the wrong one, which thankfully, they exchanged for the original one we wanted. then we bought a couch and placed it on TOP of the back of our pickup truck and when we came home, we finally noticed that the back panel of the couch was broken. it was impossible for the couch to have broken during the trip home since we did not put any heavy pressure on the couch. they refused to let us return it even if something clearly happened to the couch at the warehouse.

I've waited over a year since our purchase to write a review of Ashley Furniture and here it is, because I want to allow people the opportunity to turn elsewhere:Ashley Furniture is unequivocally the worst consumer purchase I've made in all my life. The customer service is terrible, not returning phone calls and not providing clear information. Mind you, we furnished an entire house with Ashley Furniture, so there are many pieces to this puzzle. Half of our office desk arrived as expected, and they attempted to deliver a completely different other half of the desk and insisted it belonged together. After their "technicians" assembled the hardware for all of our furniture, I tested everything out because it was clear that not one person who showed up knew how to do a halfway decent job. ALL of the opening handles were loose, the desk drawer was installed improperly (more on that), and like a previous review, we only got half our sectional couch! What a joke. We waited months (!!!) for the correct other half of our desk to show up and by this time, the half that had been previously delivered and improperly installed was damaging itself due to the drawer not closing correctly. After I called and complained about that, they sent a "repair technician" two months later with, wait for this, ***SPRAY PAINT*** to touch up our desk. The guy pulled the paint out of his backpack like he was doing graffiti, absolutely pathetic and an inexplicable resolution to this issue.Christmas time comes and we are wrapping presents on our dining room table which was part of the purchase. A piece of scotch tape falls onto the table for not even one second and when removed, it pulled up the lamination from the table. We hysterically laughed because at this point we knew how garbage all of our furniture was already so it was insult to injury. Three quarters of our furniture that has handles have all of the handles wobbly because the screws were installed loose, wore away the wood, and now there is no way for a tight, secure handle. I've had to make multiple repairs myself because who knows what recently released inmate they may send to your house to make such repairs. We won't even get into the scam that Synchrony, their financial institution they use, runs with "deferred interest." Stay far, far, far away from Ashley Furniture, and I mean that as much as I can get through to a complete stranger considering spending one dollar with Ashley. Spend the little extra money to go somewhere else because it will avoid many many headaches. It is all cheap, veneered, Chinese garbage that is designed to look nice until it gets to your home. The only way I would be satisfied with Ashley Furniture is if they offered a full and complete refund for their poor excuse in which they consider furniture. I wouldn't even keep it. I'd burn it as firewood and sleep on the floor.

Not very welcoming when you enter the store. Associates see you walk in and and they walk away without greeting you or asking you for help. You walk around the store and no one asks if you need help. Items don't seem to be worth the price that it is being sold for.

I came to Ashleys looking for a specific bed set in mind and left the store with that exact same one! How many of you can say that? But of course, I couldn’t have done it without my sales rep, Reggie. Reggie greeted me at the door, and he asked what it was I was looking for, I only briefly explained to him the bedding set. However, Reggie knew what I needed right away and which one it was! His customer service was phenomenal, and he answered all my a million and one questions. Thank you once more! Can’t wait to do business with you again, Reggie

Excellent purchase...great salesman/woman .Not pushy or bothersome. Highly reccomend. Staff is professional and knowledgeable.

Great store, beautiful furniture, and excellent customer service!! Reggie B is THE BEST!!!!! Highly recommend this store!! Thank you Reggie!

Nice selection. We found what we were looking for

Very helpful sales people.

We came into Ashley’s looking for a coffee table and end tables and were initially greeted by Ryan. We were there for 3 hours because we were very indecisive about what style and size we wanted to go with for our living room set. Ryan was extremely patient, friendly and helpful when it came to us going back and forth about styles. He let us use his tablet, the big computer touch screen, and walked us around to test out certain styles. We ended up ordering a whole new living room collection set he suggested to us. He also gave us a really good deal on everything including the protection plan. We would definitely recommend this Ashley’s location and working with Ryan!

Sam and Tim are amazing

I went to Ashley to get furniture for my living room, Reggie B was my sales associate. He was super patient to deal with my crazy indecisiveness and super helpful. Not to mention the Nanuet location has a very tasteful selection of furniture and great sales ! I will definitely be returning to Ashley in the future.

Awesome customer service! Reggie was my sales representative who was extremely helpful, patient, personable and answered every question I had. When I had customer service questions and my delivery date was pushed back, Reggie continued to assist along with Doris. Doris was very knowledgeable & helpful in researching the situation and keeping in touch with me. She was wonderful! Would recommend Reggie & Doris from the Nanuet location and continue to shop here!

Samuel Ramirez was amazing!! 👍🏾👍🏾 Great help!!!

April is definitely the one to talk to...Make sure you ask for her...

April is an outstanding sales person

Amazing! Tim and Sam were so helpful and knowledgeable! We bought a living room set and kitchen set, they were fun and knew exactly what we wanted!

I went in knowing, or at least I thought I did, exactly what I wanted. I needed a nice new couch and wanted to match as close as I could to my existing 2 month old loveseat. After looking myself, I tracked Reggie B., aka, ‘the salesman’ down and he really helped. Put up with my nonsense and actually was able to put me into an exact match AND have it delivered (scheduled so far) 4 days later. Huge deciding factor. Reggie was super friendly and I’ll be back for more, as Reggie I’m sure saw.... after the holidays. 🙄 Reggie closed the deal and now I’m just awaiting my new couch. Thanks Reggie, and Ashley Furniture for making it easy. Ok. That’s all the kindness I have for the entire day, maybe week!....Now let’s talk about the delivery fee.... $79??? I’m not feeling the love.... and it’s taxed! Yes, I’m familiar with NY taxation rules.... but still.... ouch.

I went in knowing, or at least I thought I did, exactly what I wanted. I needed a nice new couch and wanted to match as close as I could to my existing 2 month old loveseat. After looking myself, I tracked Reggie B., aka, &'the salesman&' down and he really helped. Put up with my nonsense and actually was able to put me into an exact match AND have it delivered (scheduled so far) 4 days later. Huge deciding factor. Reggie was super friendly and I&'ll be back for more, as Reggie I&'m sure saw.... after the holidays. Reggie closed the deal and now I&'m just awaiting my new couch. Thanks Reggie, and Ashley Furniture for making it easy. Ok. That&'s all the kindness I have for the entire day, maybe week!....Now let&'s talk about the delivery fee.... $79??? I&'m not feeling the love.... and it&'s taxed! Yes, I&'m familiar with NY taxation rules.... but still.... ouch.

I went in knowing, or at least I thought I did, exactly what I wanted. I needed a nice new couch and wanted to match as close as I could to my existing 2 month old loveseat. After looking myself, I tracked Reggie B., aka, 'the salesman' down and he really helped. Put up with my nonsense and actually was able to put me into an exact match AND have it delivered (scheduled so far) 4 days later. Huge deciding factor. Reggie was super friendly and I'll be back for more, as Reggie I'm sure saw.... after the holidays. Reggie closed the deal and now I'm just awaiting my new couch. Thanks Reggie, and Ashley Furniture for making it easy. Ok. That's all the kindness I have for the entire day, maybe week!....Now let's talk about the delivery fee.... $79??? I'm not feeling the love.... and it's taxed! Yes, I'm familiar with NY taxation rules.... but still.... ouch.

DISAPPOINTED! DO NOT SHOP HERE. after spending nearly $7000 through Ashley furniture i find this store in Nanuet NY lacks ZERO customer service. Kenny, April and their Store manger have yet to return A phone call regarding a back order (yes I get it, many places are back ordered) a 4 week back order is going on 15 weeks and They, however, won’t even return my call. i have left text messages, phone calls, now have resorted to corporate. customer service goes a long way these days and the store does not have any. Once you order you will NOT HEAR back.

The 5 stars i am giving is only for the sales person named Reggie. I had a terrible experience with Ashley Furniture that lasted for for about 4 months. I was owed a refund as well and was given a run around to get my refund. Reggie was the only one who was nice enough to help me resolve the issue he was kind, understanding and professional. So thank you Reggie from the Nanuet Store in Rockland County, NY

They said I was going to get my furniture in 2 weeks it took them two months every single time I try to call it says you're 60 in front of me

The communication plan promised by the salesperson was not at all honored. As for delivery, the information communicated by text message and phone message were different. When we called, information on delivery was not available. We cannot, therefore, schedule our own week or the upcoming holiday because of their ineptitude. In times such as these, it would behoove them to be more careful about personal interactions by ensuring in-person deliveries were better managed. It certainly felt that it was more important to make the sale than to serve the customer in a way that was wholly meaningful to them. We chose Ashley because we liked the quality of furniture but, because of their unreliability, will never purchase from them again.

Don&'t buy furnitures from Ashley Furniture. We bought recliners. Customer service is terrible. They will keep you on hold on the phone forever. Delivery team is awfully bad! Not a satisfied customer! I wish we didn&'t shopped here.

BUYER BEWARE!!!!!! I BOUGHT A DINING ROOM SET AND ALL THE CHAIRS ARE BREAKING. It&'s a year old and THEY REFUSE TO FIX the issue Saying ITS NOT COVERED ON PROTECTION PLAN!!!!!! I went from 8 chairs to 6! I&'ve furnished my house with Ashley and they are losing a very good customer !!!! Plus my friends and family also will NO LONGER be shopping there!!! I will be reporting them to the BBB !!! I have nothing but issues with this set from the start, there is a fault in the making of these chairs!!! DONT DO IT PEOPLE, GO TO BOBS INSTEAD!!!!

BUYER BEWARE!!!!!! I BOUGHT A DINING ROOM SET AND ALL THE CHAIRS ARE BREAKING. It's a year old and THEY REFUSE TO FIX the issue Saying ITS NOT COVERED ON PROTECTION PLAN!!!!!! I went from 8 chairs to 6! I've furnished my house with Ashley and they are losing a very good customer !!!! Plus my friends and family also will NO LONGER be shopping there!!! I will be reporting them to the BBB !!! I have nothing but issues with this set from the start, there is a fault in the making of these chairs!!! DONT DO IT PEOPLE, GO TO BOBS INSTEAD!!!!

To be fair. The person I dealt with when I first went to the store in August was very helpful and professional. That’s where it all ended. I bought these couches in August. We were told because of COVID we wouldn’t get them till October. The FIRST time they deliver the couches the driver tells me this is wrong as I tell him I ordered right love seat, left sofa sectional. They sent two right pieces. I call Ashley. They say the driver was wrong they are both the same. This makes no sense. He says for next delivery, make them bring it in For the SECOND delivery I notice immediately coming off the truck it’s wrong. I tell them Ashley instructed me to have you bring it in, they say it’s the right order. The love seat is correct, the sofa is not, it’s suppose to be left but it’s right. ITS ALSO A COMPLETELY DIFFERENT COUCH!!!! So, now I have to have a THIRD delivery. No compensation or discount from having to take off work two days for the delivery. Go elsewhere.

This is not a place to buy furniture. It is said to provide the best service before making a purchase, but the service provided by this store is completely absurd. I was on standby at 50 minutes to connect to customer service, and the technician told me that after ordering the part, the customer service would give me a call when rescheduling, but the customer service did not even know when the part would arrive. Then, when the part arrives, I call Customer Service again and ask them to schedule. I can't understand why I need to use it like this while taking my busy time due to a defect in the product a little bit 6 months after I used it. Think again before buying a product. Not really here. this is really ridiculous customer service.

By far the worst customer service we have ever experienced , worst delivery ! They rope you in with sales tactics then deliver broken and wrong pieces

I had the worst experience ever. I placed an in store order for 4 high chairs and a sectional. Received neither an email confirmation or clear delivery date on a $2600 order. After about 2 weeks, I decided to pull out the receipt and closely examine it. I realized that i was overcharged on every item by a salesman named Sam. I returned to the store and got a clear delivery date and confirmation from a nice man named Reggie. Reggie also adjusted the prices. The high chairs were in my home within a few short days. Here's where it got crazy. Two weeks later the sectional was set to arrive. The delivery men came and begin unloading. After about 20 minutes I realized something was wrong. Half of the sectional they bought into my house was from another entirely different furniture set. They delivered me half a sectional. They told me that they were told the day before that a piece was missing but to still make the drop off. Nobody told me about the missing piece and this does not explain why they literally bought in and unwrapped an entirely different sectional piece with my order. I spoke to their boss and the store manager who assured me that the other piece would be delivered within a week. He also took off half the delivery price. A few days later the missing sectional piece was set to arrive between 12 and 4 pm. I got a call at 2:34 that they were 10 minutes away. At around 3:50 I called my sales guy Sam. He said that the actual delivery window began at 12:45 and that sometimes they could be a little early or late and not to worry because they deliver up until 8 pm. At around 6-7 I began calling the store and getting placed on hold and bounced around. I literally was being hung up on. My girlfriend tried calling from her phone but it was linked to the sales transaction so They ignored her calls too. It's 7:20 and I still don't have my sectional. Do not buy from this place. Their products are good I will admit, but they offered the worst customer service imaginable and should be reported. I will file a report with the BBB. Avoid this place. Check out my half sectional! Photo of Ashley HomeStore - Nanuet, NY, United States

I had the worst experience ever. I placed an in store order for 4 high chairs and a sectional. Received neither an email confirmation or clear delivery date on a $2600 order. After about 2 weeks, I decided to pull out the receipt and closely examine it. I realized that i was overcharged on every item by a salesman named Sam. I returned to the store and got a clear delivery date and confirmation from a nice man named Reggie. Reggie also adjusted the prices. The high chairs were in my home within a few short days. Here&'s where it got crazy. Two weeks later the sectional was set to arrive. The delivery men came and begin unloading. After about 20 minutes I realized something was wrong. Half of the sectional they bought into my house was from another entirely different furniture set.They delivered me half a sectional. They told me that they were told the day before that a piece was missing but to still make the drop off.Nobody told me about the missing piece and this does not explain why they literally bought in and unwrapped an entirely different sectional piece with my order. I spoke to their boss and the store manager who assured me that the other piece would be delivered within a week. He also took off half the delivery price. A few days later the missing sectional piece was set to arrive between 12 and 4 pm. I got a call at 2:34 that they were 10 minutes away. At around 3:50 I called my sales guy Sam. He said that the actual delivery window began at 12:45 and that sometimes they could be a little early or late and not to worry because they deliver up until 8 pm. At around 6-7 I began calling the store and getting placed on hold and bounced around. I literally was being hung up on. My girlfriend tried calling from her phone but it was linked to the sales transaction so They ignored her calls too. It&'s 7:20 and I still don&'t have my sectional. Do not buy from this place. Their products are good I will admit, but they offered the worst customer service imaginable and should be reported. I will file a report with the BBB. Avoid this place.Check out my half sectional!

I had the worst experience ever. I placed an in store order for 4 high chairs and a sectional. Received neither an email confirmation or clear delivery date on a $2600 order. After about 2 weeks, I decided to pull out the receipt and closely examine it. I realized that i was overcharged on every item by a salesman named Sam. I returned to the store and got a clear delivery date and confirmation from a nice man named Reggie. Reggie also adjusted the prices. The high chairs were in my home within a few short days. Here's where it got crazy. Two weeks later the sectional was set to arrive. The delivery men came and begin unloading. After about 20 minutes I realized something was wrong. Half of the sectional they bought into my house was from another entirely different furniture set.They delivered me half a sectional. They told me that they were told the day before that a piece was missing but to still make the drop off.Nobody told me about the missing piece and this does not explain why they literally bought in and unwrapped an entirely different sectional piece with my order. I spoke to their boss and the store manager who assured me that the other piece would be delivered within a week. He also took off half the delivery price. A few days later the missing sectional piece was set to arrive between 12 and 4 pm. I got a call at 2:34 that they were 10 minutes away. At around 3:50 I called my sales guy Sam. He said that the actual delivery window began at 12:45 and that sometimes they could be a little early or late and not to worry because they deliver up until 8 pm. At around 6-7 I began calling the store and getting placed on hold and bounced around. I literally was being hung up on. My girlfriend tried calling from her phone but it was linked to the sales transaction so They ignored her calls too. It's 7:20 and I still don't have my sectional. Do not buy from this place. Their products are good I will admit, but they offered the worst customer service imaginable and should be reported. I will file a report with the BBB. Avoid this place.Check out my half sectional!

We had an awesome experience shopping here. April was extremely helpful and patient with us in our shopping process. If you get the chance to, work with her—she is very knowledgeable and pleasant to work with.

Friendly staff, not pushy. Horrible selection, though and prices not great.

Stay away! Bought a floor sample and we were told we would be contacted about delivery. We never were. You can’t call the store directly, you have to call through there corporate line; I hope you have all day. We were told delivery would be by a third party company. There was no paper work about it. It wasn’t until I called multiple times that the delivery company called and we were told that it would be 250.00 to deliver a couch, love seat, an end table and coffee table to Pomona from Mahwah. Had we known we would never have purchased. The assistant manager Sam, told me he has no authority to do anything, I’d have to wait for the store manager who conveniently wasn’t in today. He also said he has nothing to do with pricing since it’s a 3rd party company. They work on Ashley’s behalf and there is no transparency because they want to make a sale. BEWARE and for your own sanity shop elsewhere. I’m canceling my entire order if they don’t do something by tomorrow

What a nightmare. I bought a couch back before The pandemic started in store and scheduled it’s delivery. When I walked into the store we purchased it for almost double the price that was advertised online. They also have a warranty and delivery fee higher than what is available from Ashley.com. I came back the next day and they honored the online price but not the delivery and warranty price. They explained the online store and showroom are two different entities so the prices can be different. As a consumer why would anyone ever walk into a showroom if the SAME company online is undercutting their retail stores? Fast forward to delivery months later. On the day before delivery I get a notice they would be cancelling my delivery because the piece is backordered. I called and apparently the company fulfills the order just a few days before delivery is scheduled not when I placed the order months ago (You would think it would be sitting in the warehouse collecting dust). Anyway, I call again and they tell me the piece should come 2 weeks later. I call again two weeks later and they tell me to call back at the end of the month. I understand we’re in the midst of the pandemic but COMMON! Me and my wife are both front line workers (she’s a clinician and I’m a pharmacist) we’ve been working non stop for the past few months and moved for her job during this whole mess. We don’t have anything to sit on at home and it honestly sucks. Ashley has done absolutely nothing to clarify delivery dates or provide any help both online or on the phone. Honestly, just avoid them. If your not going to get ripped off in store, you’ll likely be subject to their 2nd rate service. We were lucky enough to be subject to both.

What a nightmare. I bought a couch back before The pandemic started in store and scheduled it&'s delivery. When I walked into the store we purchased it for almost double the price that was advertised online. They also have a warranty and delivery fee higher than what is available from <a href="/redir?url=http%3A%2F%2FAshley.com&amp;s=b43708fc70d7216f5f588ae356153654d196b790683b6cd5e6f289163732b71b" target="_blank" rel="nofollow">Ashley.com</a>. I came back the next day and they honored the online price but not the delivery and warranty price. They explained the online store and showroom are two different entities so the prices can be different. As a consumer why would anyone ever walk into a showroom if the SAME company online is undercutting their retail stores? Fast forward to delivery months later. On the day before delivery I get a notice they would be cancelling my delivery because the piece is backordered. I called and apparently the company fulfills the order just a few days before delivery is scheduled not when I placed the order months ago (You would think it would be sitting in the warehouse collecting dust). Anyway, I call again and they tell me the piece should come 2 weeks later. I call again two weeks later and they tell me to call back at the end of the month. I understand we&'re in the midst of the pandemic but COMMON! Me and my wife are both front line workers (she&'s a clinician and I&'m a pharmacist) we&'ve been working non stop for the past few months and moved for her job during this whole mess. We don&'t have anything to sit on at home and it honestly sucks. Ashley has done absolutely nothing to clarify delivery dates or provide any help both online or on the phone. Honestly, just avoid them. If your not going to get ripped off in store, you&'ll likely be subject to their 2nd rate service. We were lucky enough to be subject to both.

They don’t care about if your happy with your furniture, they are just eager to get your money then your on your own

Prompt friendly service, no pressure.

Big fat 0. Called to get sectional in Baychester ave, Bx store. Salesperson promises he had. Got there he lied. Didn’t have

Customer service 👍, have gotten durable fashionable furniture online and in stores, great payment program too ☮️

Super easy process and customer service experience over the phone was impressive. This was all days before Thanksgiving. Upbeat happy employees that set up the delivery date, helped me with ease to accommodate my date change request, (I needed to delay by two extra days since I had to go away last minute) and the gentleman that delivered and assembled the sofa were fantastic. I am very happy. I have had a packed house for after Thanksgiving party, and A Christmas eve party My family and guest love sitting on the sleeper sofa.

Super easy process and customer service experience over the phone was impressive. This was all days before Thanksgiving. Upbeat happy employees that set up the delivery date, helped me with ease to accommodate my date change request, (I needed to delay by two extra days since I had to go away last minute) and the gentleman that delivered and assembled the sofa were fantastic. I am very happy. I have had a packed house for after Thanksgiving party, and A Christmas eve party My family and guest love sitting on the sleeper sofa.

Reggie is an excellent salesmen, really knows his stuff and got me the best deal possible. Would recommend everyone go there and see Reggie.

Pricing is so ridiculously high and no significantly better quality in place

It&'s the worse place store and customer service don&'t work since the moment from delivery to product quality and service they didn&'t do anything to make it better, after three weeks passed nothing they solve I made a purchase of two adjustable bases, Two mattresses a set of dining and living-room furniture the delivery guy LeonelWas rude and didn&'t give us the chance to check anything the chairs had scratches, Pablo the sales person in nanuet did a mistake with the order sent the wrong mattress , the adjustable bAse has a problem they sent a technician that didn&'t do anything just reported a squeak costumer service takes forever to answer and when you reach them the easy said it&'s nothing they can do how possible after a person is buying all this they don&'t care about customer satisfaction

DO NOT BUY FROM HERE!! If I could give this place negative stars I would. I bought a couch from here around the 4th of July and scheduled the delivery for August. When I got home I realized I had to switch the two end pieces so I text my salesman Mike and he said no problem he would make the switch. Well August 6th my delivery date comes and the couch is delivered and the two end pieces were never changed and were the wrong ones. I refused delivery of them and sent them back. I called a few times in the next month and kept getting “the pieces are on truck status” then was told “we just took them off truck status” no one could give me a timeframe for the delivery of the two pieces. Finally on sept 3rd almost a month after receiving my couch I went to the store my self to get it handled and the date of delivery was finally scheduled (have yet to receive, date is for next week) that was issue number 1. Issue number 2 is that a week after I received the delivery I notice the leather on the back seams of 2 of the 4 pieces was splitting, not what you should get from a week old couch! So I called the customer service line and they told me to send pictures of the damage and the tags on the pieces so I did, after a few days of no response I called and the guy on the phone tells me “oh yeah that’s not supposed to be like that, we’ll get some one out to repair it” so I agreed unwillingly because who wants a “repaired” couch that was only delivered a week ago. After some back and fourth on following phone calls to schedule a date for the repair man to come, he finally shows up. When the repairman got there he looked at the damage and found another spot on a 3rd piece (now 3/4 pieces are damaged in the same way). He asked me if they sent the “parts”. I told him no that they never mentioned anything about sending out parts so he tells me he can’t do anything and gives me a look as if to say I’m not surprised this has happened (apparently this has happened before). So when I went back to the store that day which is the same day to finally find out a delivery date for the missing end pieces the woman at the store when I purchased the couch (Nanuet) tells me I have to call the customer service number to see about replacement. I called today (9/6) and she tells me they do not do exchanges or refunds and can only send some one to repair the pieces to “showroom quality” I told her I did not pay $2100 for a repaired couch. After some more back and fourth it was clear that no one in this company or even the store itself was willing to do the right thing and even try to salvage a customer. Because not only will they not exchange the pieces or take the couch back and refund my money they were not even willing to offer and compensation for needing to have the couch repaired a week after it’s purchase. Needless to say this is the 1st and absolute last time I will ever shop at an Ashley furniture store especially the one in Nanuet. I will also be filing a complaint with the BBB and consumer protection.

DO NOT BUY FROM HERE!! If I could give this place negative stars I would. I bought a couch from here around the 4th of July and scheduled the delivery for August. When I got home I realized I had to switch the two end pieces so I text my salesman Mike and he said no problem he would make the switch. Well August 6th my delivery date comes and the couch is delivered and the two end pieces were never changed and were the wrong ones. I refused delivery of them and sent them back. I called a few times in the next month and kept getting "the pieces are on truck status" then was told "we just took them off truck status" no one could give me a timeframe for the delivery of the two pieces. Finally on sept 3rd almost a month after receiving my couch I went to the store my self to get it handled and the date of delivery was finally scheduled (have yet to receive, date is for next week) that was issue number 1. Issue number 2 is that a week after I received the delivery I notice the leather on the back seams of 2 of the 4 pieces was splitting, not what you should get from a week old couch! So I called the customer service line and they told me to send pictures of the damage and the tags on the pieces so I did, after a few days of no response I called and the guy on the phone tells me "oh yeah that's not supposed to be like that, we'll get some one out to repair it" so I agreed unwillingly because who wants a "repaired" couch that was only delivered a week ago. After some back and fourth on following phone calls to schedule a date for the repair man to come, he finally shows up. When the repairman got there he looked at the damage and found another spot on a 3rd piece (now 3/4 pieces are damaged in the same way). He asked me if they sent the "parts". I told him no that they never mentioned anything about sending out parts so he tells me he can't do anything and gives me a look as if to say I'm not surprised this has happened (apparently this has happened before). So when I went back to the store that day which is the same day to finally find out a delivery date for the missing end pieces the woman at the store when I purchased the couch (Nanuet) tells me I have to call the customer service number to see about replacement. I called today (9/6) and she tells me they do not do exchanges or refunds and can only send some one to repair the pieces to "showroom quality" I told her I did not pay $2100 for a repaired couch. After some more back and fourth it was clear that no one in this company or even the store itself was willing to do the right thing and even try to salvage a customer. Because not only will they not exchange the pieces or take the couch back and refund my money they were not even willing to offer and compensation for needing to have the couch repaired a week after it's purchase. Needless to say this is the 1st and absolute last time I will ever shop at an Ashley furniture store especially the one in Nanuet. I will also be filing a complaint with the BBB and consumer protection. 5hrs later. . . I just received a call from a women from Ashley furniture who saw my bad yelp review and said she is going to send some one out to fix it, gee thanks I heard that 4 times already today I told her I wanted my couch refunded and my money back, of course crickets then continued to assure me they won't leave me dissatisfied and I told her it was too late I already was. And asked what happens when it starts ripping again and she had no answer what a joke. This place will rip you off and lie to you blatantly

So I bought a bedroom set from Ashley furniture and it has been less then a month and the bed fram is falling apart. Called them to come fix it and they has given me the round around. And you cant return the furniture once it's used. So I'm suck with a broken bed and lost 2k. Please be aware and dont buy from them

I bought a bedroom set and within 3 days the bottom legs fell off. Called for Ashley to come fix they they didn't come. Said I didn't confirmed the apartment but I never got a call. Then they told me that its normal for the bottom legs of the bed to come off. I am only 140 pounds and I cant even lay down on my bed. They wont take take it back. So now I'm stuck with a broken bed that I paid 2000.000 for. Please be aware of this and dont buy from this company.

First time horrible horrible horrible experience. They delivered soffa which did not fit and had to return back but they damaged my house walls, window frame and entrance door. No feed back yet!!! Also they delivered a round table with 4 chairs all damaged and scratched first and second delivery! Super unprofessional delivery team! Strongly don’t recommend Ashley!

Good shop variety items

Bryan the manager and Kenney one of the many amazing sales people showed my wife and I a entertainment center and a incredible sectional that we fell in love with and needed to have.

The salesperson misinformed us of the shipping process to get their quick sale. The salesperson was new to this location, and unaware that this location does not deliver furniture broken down and to be built in the home, unlike most Ashley locations and franchises in the United States. As a result, our couch was delivered assembled and did not fit through our doorway. I called the location and informed them of the issue and that I expect a full refund due to their error. I received a call from the salesperson telling me they can still offer me the break down service until Francesa, the supervisor, overheard the salesperson once again misinform me of the process and corrected him, before speaking with me on the phone. My service fee refund of $86 was denied. She told me the only person who could help me is the Ashley CEO, and she refused to give me the contact information. They have still denied me a refund of the $86 service fee, despite the evidence presented. I received irrational phone calls containing abusive language from Brian, the sales supervisor standing up for their salesperson's error. Brian has flat out denied the evidence, despite his supervisor, Francesca, witnessing the second occurrence. This franchise location's leadership and customer service is absolutely abysmal. It has been an absolute nightmare to manage, and emotionally draining to be treated this way. They should be avoided until they have policies in place that are fair to you, the customer.

Prices are a little high, quality so so.

ABSOLUTE WORST EXPERIENCE!!! Stay away from Ashley's in Nanuet in particular. The first piece of furniture that was initially delivered sat in my house for literally two seconds!! Their was so many dents and scratches I returned right away and had to wait an ENTIRE MONTH to get a new one!!! Last, but not least, ALL SALESMAN PRETEND TO BE YOUR FRIEND (Sam) than when it's time to check out smacked with a $500 fee (we were not told about). ALSO, they completely robbed us of the 1 year interest free, because they matched the price online to 6 months. AGAIN, THEY NEVER TOLD US!!! THEY JUST WANTED A SALE!!! THIS PLACE IS TRASH!!!

Horrible service they will lie to u just to make a sale!!! Don’t see Sam and staff had a big problem and didn’t help in any need...

BEWARE ..Ordered living room sectional which was delivered this morning 4/5/19 at approximately 9:30 am. Two men delivered they brought furniture in we looked at it we found no tears in fabric. Delivery men had me sign receipt for delivery then one took photos called number had me talk with woman on other end asked if delivery was ok etc i had to electronically sign for delivery. They left approximately 30 mins later we were sitting on piece of sectional hand over back felt broken wood in back under fabric called and was advised we accepted so claim has to be filed they have to come inspect it it they can repair it they will if not that piece will be replaced entire sectional cost over 2500 hundred dollars with insurance over 3000 dollars. They stated we should not have signed what are you supposed to do go over every of furniture and with your hands. YES you should and when they can only make 2 deliveries a day you want to see how fast their policy changes AND i asked to speak with customer service supervisor was told NO. They didn&'t tell us No when we gave them our hard earned money. It is total scam and they know it. Very disappointed with Ashley Furniture thought they were supposed to be a little high end guess not.

I ordered the sofa to be delivered on 19 March between 2 PM and 6 PM. I had to call three times to get a woman named Jackie tell me that the driver would be at my house by 5:30 PM driver never showed up, never once called, and it is now 6:30 PM and I still haven’t heard anything from the store which I’ve called several times and been put on hold for 25 minutes at a time, nor have I heard from the driver to say he was running late or that the order was going to be Delayed or delivered.

Horrible experience. Bedroom set came with two damaged pieces. Repairs and exchanges were nightmares. Ashley did not care we wasted over 10 hours of our time with replacements and technicians to fix. Called corporate they don’t care. The store gave us the run around for weeks trying to get someone to be accountable. I will never go back. I Cut up my Ashley CC. Stay Away!!!!

DO NOT DO BUSINESS WITH THIS COMPANY!!!!!! I visited this store and was able to open a credit card and place an order in less than an hour with no problems. This was my first time shopping with themEVER. That was DEC 2018 it is now MARCH 2019 and i still haven't received my order. The first delivery date (I took off of work) my delivery was scheduled for 9-1pm. I got a call the same day 9:20am saying they can't deliver the item is damaged. I was disappointed but I understood. The second delivery date (I took off of work AGAIN), I got called the day before my delivery was scheduled telling me the item is damaged and can't be delivered..... I told the person who called to just cancel the oreder because I felt like games were being played. I was told I had to contact the Nanuet NY a store directly. I was told they cannot cancel because the order is sceduled for delivery I tried to explain the item was not being delivered. They began giving me the run around I was told i had to speak to a manager, i was kept on hold, then hung up on. When i called back they refunded my down payment but told they would not refund the delivery fee for items that never arrived to my home. I became LIVID. I had to threaten to contact the "Better Business Bureau" before they took me seriously. To date i have no receipt of the cancelled order and the order is still reflected on the credit card I opened. THEY ARE FRAUDS AND SCAMMERS...... BUYERS BEWARE!!!!!!!

DO NOT DO BUSINESS WITH THIS COMPANY!!!!!! I visited this store and was able to open a credit card and place an order in less than an hour with no problems. This was my first time shopping with themEVER. That was DEC 2018 it is now MARCH 2019 and i still haven&'t received my order. The first delivery date (I took off of work) my delivery was scheduled for 9-1pm. I got a call the same day 9:20am saying they can&'t deliver the item is damaged. I was disappointed but I understood. The second delivery date (I took off of work AGAIN), I got called the day before my delivery was scheduled telling me the item is damaged and can&'t be delivered..... I told the person who called to just cancel the oreder because I felt like games were being played. I was told I had to contact the Nanuet NY a store directly. I was told they cannot cancel because the order is sceduled for delivery I tried to explain the item was not being delivered. They began giving me the run around I was told i had to speak to a manager, i was kept on hold, then hung up on. When i called back they refunded my down payment but told they would not refund the delivery fee for items that never arrived to my home. I became LIVID. I had to threaten to contact the &"Better Business Bureau&" before they took me seriously. To date i have no receipt of the cancelled order and the order is still reflected on the credit card I opened. THEY ARE FRAUDS AND SCAMMERS...... BUYERS BEWARE!!!!!!!

Very rude people

We just purchased a sofa & loveseat set from the Ashley/Nanuet store and it was a an excellent experience. We were assisted by a sales rep, Jack, who was extremely knowledgeable, patient & very pleasant. We must have gone around the showroom at least 3 times & he gave us the option of following us or coming to him with questions. The best option is having the rep escort you because you have a lot of questions & Jack was amazing. We are very happy with our purchase. The showroom has so many options & the sales are great. We even saw bedroom furniture we may purchase soon. I highly recommend this store.

I WOULD NEVER shop here again..terrible customer service. I strongly urge everyone to stay away from Ashley as a whole organization.We received our delivery, which we paid an arm and leg for to begin with and while the delivery was made the drivers made me sign and then told me to go check if there was any damage on the items. On my way back downstairs the drivers had already left and ran out. When I came back I noticed my stools were too high for my island. I called customer service not even 5 min after and they told me they could do NOTHING because I had already signed. They basically told me once my name was signed, they have nothing do with customer service. I will be reporting this to the BBB shortly.

My mother and I bought around $8,000 worth of furniture from the store. Within three months, my cushions have flattened and the fabric has pilled. Mind you that this is my living room set for my second living room that we rarely use. I make sure that I keep the children out of this room as they have their own family room. I called customer care only to be told that this is not a manufacturer default. After 3 months my furniture is falling apart. I will make sure that I never buy anything from Ashley again!!!

Good furniture. Good price. Staff are very nice and helpful.

I love Ashley Furniture because they have great prices and their furniture is really good and reasonable I just bought my couch there