Ashley | Nanuet, NY 10954

Ashley Nanuet, NY


Your Local Furniture, Mattress & Decor Store

Open by Appointment Only! Here at the Ashley in Nanuet, NY, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our top quality furniture at affordable prices. We have been your go-to furniture and mattress store in the Rockland County area since 2011. Our dedicated and experienced Sales Manager supports a team that is committed to being your trusted home partner and specifically prides themselves on their expansive sofa selection. At the Nanuet, NY Ashley we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream foundation. For those of you on a tight schedule, the best time to avoid the crowd is at 10:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Customer Reviews
4.1 Star Star Star Star Star
(429 reviews)
Star
Robert Curley 1/17/23

Fair price, quality items. However possibly the worst shopping experience ever. I will never shop at Ashley again

Star Star Star Star Star
Susan 1/15/23

Jeff is extremely knowledgeable and very friendly. Shopping with him was a great experience

Mikaela DeRosa 1/13/23

If I could give your company -5 stars I would. My husband and I bought a very expensive couch from Ashley's and have not been happy with the product at all. Within 2 months of owning the couch we ran into issues with the cushions. We've spoken to management many of times to try and rectify the issue, but they are not willing to work with us. We've had a technician come to the house at least 5 different times to bring it back "up to standards". However, after only 2-3 days after it goes back to what it was like prior to the technician coming out. We've had new cushions sent to us and it still does not resolve the issue we currently have. ASHLEY FURNITURE IS OKAY WITH STEALING OUR MONEY. My family has bought from Ashley and we also furnished our new home with some pieces from Ashley, I never thought I would say this but I will NEVER give Ashley's my business again. I'm so disappointed in the product we bought and I'm even more disappointed in the customer service. Management has closed our complaint stating they did "everything" they could, but yet my couch is still not fixed. I have some cushions that are 3inches lower than other cushions. I'm disgusted with this company. UPDATE: I had called customer service and was told that someone from management (Wendy) would call me back by the end of the day. Mind you I called earlier on in the day so there was more than enough time for a phone call back that same day. I NEVER got a phone call back so I called the next day in the late morning to follow up and and apparently Wendy and the other manager were out. This is not unusual because they did this when they were dealing with my husband. They said they would call back, we wouldn't hear from them for weeks at a time and when we'd call to follow up they would happen to be off. Since they were off I asked to speak to someone above them and I was told no. Their customer service is a complete disgrace!

Star
jari Santiago 1/10/23

Dont bother waisting your time and money. The sales person and Manger guarantee delivery on a date of there choosing and failed to deliver. They don't even bother to call you, to let you know your purchase is being delayed an entire month later. I called the store to speak to a manager. I was told he would call me at 1pm and no call or message received. I finally went to the store and spoke to the Manger who was indifferent and not concerned with the issue. He blamed the delay and incompetence of Ashley's employees on there computer operations system. Then to brush me off with his tone and demeanor he ask me how I wanted to proceed because there was nothing he could do. I ask what was the cancelation process and he replied "done there is no process". To Ashley CEO, you need customer service and managers who who will make you money not loose money. I never said that I was going to cancel or that I wanted to cancel. But he walked me right into cancelation, there goes your sale. Imagine you buy from them and there's an issue with your purchase, how would they take care of it?. They would dismiss you as they did me. Purchase at your own risk.

Star Star Star Star Star
John Gorglione 1/9/23

Great service

Star Star Star Star Star
Brie Marks 1/8/23

Austin was a breath of fresh air to work with. He found me the best sectional for my lifestyle, took his time with me, was straightforward with all the details, configured what I wanted to my needs and was very patient. I trust the rest of the process with go as smoothly. See Austin at Ashley!

Star Star Star Star Star
Laura Karpinsky 1/8/23

Great staff always friendly and helpful going above and beyond

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Kriss Alarcon 1/3/23

Thanks Jeff!!

Star Star Star Star Star
Maria Papakanakis 1/1/23

Jeff was very helpful, knowledgeable and professional. He helped us get exactly what we were looking for.

Anita Reda 12/31/22

Austin Miller wonderful and knowledgeable person

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