Ashley Store Nanuet, NY

Brad is outstanding. Extremely helpful and friendly. Pleasure to do business with him. Awesome 😎.

I went to this place looking for a sofa set and it turns out that they left me waiting for more than an hour while they looked for a table to look for the models. I left because I considered it a lack of respect to be waiting without any answer and no one even told me oh sorry for waiting. Very disappointed with this place

Brad Ellison gave us EXCEPTIONAL service and went above and beyond with selecting our furniture.

EXCELLENT SERVICE!!! Brad and Mike from Ashley's Rockland. Thank you

Great service Mike and Brad excellent service .😊

Brad is great and helped us plan out our living space and ensure our couch will fit our space! Highly recommend Ashley and their staff!

Vivi was absolutely amazing! She helped me find the perfect bedroom furniture set and made the whole process so easy. She was so sweet, patient, and took the time to explain everything in detail. One of the best parts was that she’s bilingual her Spanish was a wonderful surprise for my grandparents and made them feel so much more comfortable. I truly appreciate her kindness and professionalism. If you’re looking for great service, definitely ask for Vivi!

Phoenix was very professional and knowledgeable. She made our purchase stress free.

Sooo helpful! Brad and Nerine were on top of making sure we had our whole house covered and we had fun while doing it!!

Brad & Nerine were awesome! They showed us around the whole store & helped us furnish our whole house! We will be back!!

Great sale person Brad, quality furniture., great price

Brad was very helpful. I appreciated his thoroughness and consideration. He made the difference in buying at Ashley or elsewhere.

Brad is my favorite.

Brad was amazing to work with. So personable, so helpful, so kind. A real pleasure. I will definitely come back and ask for him!!

Brad and the whole team in Nanuet and Jenni in Paramus have been amazing to work with. They have pleasant attitude & patience & expertise helped greatly in my decision to purchase a new sofa and loveseat!

Viviana and Nerine both were absolutely wonderful to do business with, extremely patient and helpful. They took the time to move pieces and very knowledgeable about their product. Will definitely be back to buy more from them both. Thank you

Brad was an excellent sales representative. He provided great information on the products we were interested in. He provided some toys for our children to keep them occupied while we looked at furniture. Excellent experience with Brad overall.

Wow! What an experience, Brad made this a great time

Brad was very helpful.We found a nice table & chairs, with server, at a great price! I also appreciate the help getting the 7 chairs into 2 cars!

Brad was a pleasure working with finding a recliner. Friendly and answered all questions.

Excellent service from Brad and Nerine. I enjoyed shopping at Ashley's for the first time. They were courteous and professional.

Nerine and Brad in the Nanuet location were incredibly helpful. The must have done about 20 measurements to make sure our kitchen table would fit in our space. All questions were answered with certainty, no gray areas. Thanks for helping our kitchen look beautiful :)

Great help from Brad and nerine

We came into the store with a basic idea of what we wanted. Jeffrey helped us out and was able to find the perfect sectional for us (and our big dog) He was reconfiguring different sectionals for us to visualize exactly how it would look and fit in our space. We left super happy and excited which was only because our confidence in our purchase thanks to Jeffrey! Our experience was super pleasant and easy thanks to him.

Amazing service Im happy with the outcome and my sales rep Brad was amazing. This is the second time dealing with him. I also referred someone else . I don’t want to deal with no one but Brad .Everyone should go and ask for Brad . Nanuet location

We were looking for new dressers and nightstands. We weren’t sure if we were going to buy, but we went to Ashley anyway to browse. Our salesperson, Phoenix, could not have been more helpful. She made us feel at ease and was definitely not pressuring us at all. We would absolutely go back to Ashley for our next furniture, shopping outing.

We went as a family to buy a new couch for the home and Jeffrey was amazing in giving us all the options available to us and making sure we got the perfect fit for our home!!!

Nerine was very helpful and knowledgeable. Highly recommend!

Brat was very helpful

Jeffery was amazing! He was so helpful and was able to answer all the questions we had to make things smooth as possible

Wonderful service!

Brad was so helpful!! Go see him!!!

Great experience at Ashley Furniture! Brad helped us so much pick out our new mattress!

Brad was awesome

We came in to your Nanuet (NY) store for a power reclining sofa and loveseat, and we were delightfully assisted by Nerine. We purchased them, and were happy with the whole situation.

Jeffry was very helpful! My wife and I are very excited to get our new furniture home!

It was wonderful with Nerine and Brad!

Loved, loved, loved the customer service my sister and I received at the Ashley store. Nerine was our salesperson and I must say, her service was impeccable. Will definitely be back to purchase new furniture.

Great experience at the Nanuet location. Jeffrey was a pleasure to work with. No pressure, but he did work with us to provide the best deal possible.

Joe was absolutely amazing!! I came in looking for the perfect couch and I got just that. I came in at 8:25pm and the store closes at 9:00pm. I was fully prepared to just try some out and head on home to order online, but he was patient and answered every question and concern I had. I know I made the right choice and I’m extremely happy. I left the store at 9:13…. Talk about quick and efficient service!! Thank you so much Joe and Ashley Home for my new couch.

Wonderful place, they were very nice and helpful. Great customer service

Joe at the Nanuet location was absolutely fantastic to work with. He was super patient and knowledgeable in answering all our questions. We were working on a time constraint and he was able to strategize a way to meet our timing.

Brad and Nerine were so helpful and knowledgeable about all the furniture. I got a beautiful couch at Ashley’s ☺️

We had an incredible time shopping at this Ashely’s store. Brad and Nerine, our knowledgeable and patient assistants, made our shopping experience a breeze. I highly recommend this store to anyone looking for a great shopping experience!!

Brad was great!! He took his time and was very patient with my family and I. I highly recommend Brad!!

Brad was great!!!!

Nerine was amazing! Recommended a bed frame and was extremely pleasant. Can’t wait for delivery!

Our salesman Brad was excellent courteous very friendly and knowledgeable of all the products it's because of him that we came back thank you very much !

Brad is the best! Went way out of his way to help us out.

Great service by Brad.. no pressure

Such an incredible and painless experience, especially for a first time funiture order! Fanzy, the associate who helped he during the past few days was incredible and patient, and can't thank him enough!

Brad and Jeff were such a great help. I came with a price range and they went above and beyond.

Jeff was great and made it a wonderful expierence

Ariana was a great help, Brad was an amazing salesperson! highly recommend

Nerine went above and beyond. She helped my partner and I find a living room set for our new home. She stayed after hours and was extremely patient while we looked around the show room. Well definitely be coming back to furnish the rest of our home. Thank you again for the amazing service Nerine!!!

Brad introduced himself and along with his mentor Fazni were a pleasure to work with

Amazing fast and friendly.Got us the best deal ,highly recommend.

Brad is so helpful and so nice! Great experience!

Brad is excellent!

Joe was awesome!

Excellent customer service ,friendly and professional! Pleasure to purchase to buy ! I' ll be back!

Great service! Workers were very patient with us and Brad did a good job with helping us pick out a new couch with a nice color. Phoenix and Cooksey were also a great help and all three were knowledgeable and were very kind with good customer service.

It was a pleasure dealing with Brad, he was a true professional and very pleasant to talk to. He understood my needs and helped me all the way

Ask for Fazny. He is very knowledgeable

Jeff was very patient and amazing to work with. Highly recommend.

Amazing experience and top notch customer service. My family and I were so warmly greeted by Brad. He took his time walking us through the whole store to find our perfect couch. We had been to about 3 other stores in the area and did not receive the welcome and assistance that we received here. We told him some dimensions, and he went and scouted out multiple couches that would potentially meet our needs. We narrowed down to about 2 or 3... and finally came to one... He explained everything so thoroughly and anything he didn't know, he sought guidance from Nerine who was also a doll. Even when we had to leave to get some more measurements, they were kind and didn't hassle and were beyond patient. Brad stayed past his time and made sure my family was happy. So happy that we found our couch for our new home at this location. Brad and Nerine are a dynamic duo. We will definitely be back when we are ready to purchase our next set of furniture.

Jeff was a very nice and very helpful sales person!!!!

Jeff was awesome

Came back to Ashley today to pick out my dining set with the help of Jeffery of course excellent dude along with the help of nerine who is well versed in her department. Great staff and professionalism.

Phoenixx was the best. Very attentive and intuitive.

Jeffery was amazing! We just got our first couch, very excited.

Went into the Nanuet store yesterday looking at furniture/mattresses and met Fanzy, Asst. Sales Mgr. Today I went back again and Fanzy and the Manger were very welcoming, patient, and knowledgeable about the items I selected and answered all my questions, concerns. After speaking with them for a while, I decided to purchase the items and am very happy with the wonderful savings. Lovely team. Looking forward to receiving my items very soon.

Jeffery was a great help!!!

Amazing selection and even better service! Nerine is absolutely fabulous and helped us get the couch of our dreams! She is knowledgeable about all the options and helped us curate exactly what we wanted!

Loved Zai. Felt very welcome

We entered on a Saturday looking for a dresser, and we were immediately assisted by Nerine the sales manger with great help. We were really pleased with the experience. Bernie was very accommodating and made sure we left with exactly what we were looking for.

I wasn't to impressed with this store, I was in on 2 separate occasions. The 1st experience was that the gentleman (wish not to name, names) really didn't know his product knowledge nor knew what he was doing. Not sure if he was new or not. I think they need more training. Seeing that training was going on in the store for new hires and they greeted us better. The 2nd visit we were looking for ottoman bench for in front of our bed. Was greeted by a lovely young lady (can't remember her name) and told us it was on line only. I actually saw a rug and she got a measuring tape out and measured it for me. Which i was shocked she did thst. Unfortunately it wasn't the size I needed. Told us she would email us her card and never did. Honestly I really can't trust the employee's so far to really wanna buy my furniture here for my new house if they could do the right thing the first time.

Just purchased a great new sectional and rug with a matching ottoman. Jeffrey was great and helped us with our purchase. Definitely will be back to Ashley furniture in Nanuet.

Russell was amazing! He was so welcoming and helpful in choosing our couch

Jeff & Russ were very professional, super friendly and very knowledgeable. Thanks to the entire staff. Everyone greeted me and had small interactions that made me feel very comfortable and felt acknowledged. Thanks again everyone!

Nerine was Amazing and very helpful.

Jeffrey was super helpful. He was patient and knowledgeable and made my experience stress free!! The store was beautiful and had a lot of great choices!

Nerine was very kind and thorough! She explained each step of the process and told us all our options and we were very happy with our purchase.

Jeff was extremely helpful Today while helping me purchase living room furniture, he answered all my questions, was upfront and honest, and I would recommend anyone who goes to Ashley furniture to ask for Jeff

Excellent customer service!

Thanks for make me feel appreciate

Nerine is the absolute best- so kind, patient, and professional!

Amazing shopping experience with Ashley Furniture at Nanuet NY store I had a fantastic experience with Jeffery sales representative. He provided excellent service, was highly professional, and took the time to thoroughly explain everything. His support was invaluable, and we felt well taken care of our new house furniture needs throughout the process. Highly recommend!

Jeffrey and Russell were absolutley amazing. Extremely personable and very knowledgeable. If I owned my own business, I would hire these two gentlemen to run the company.

It was a pleasure working with Jeffery!

Great selection of furniture. Prices are very competitive. My sales advisor Nerine was fantastic. I met the store manager Russell too. Really nice place to shop!!

We recently purchased a couch from Ashley Furniture, and we couldn't be happier with our experience and the product. The couch looks absolutely stunning in my living room. The design is modern and stylish, and the quality is top-notch. It's incredibly comfortable, providing the perfect spot for relaxing after a long day. Special thanks to the amazing salesperson, Nerine. She was exceptionally helpful and patient, taking the time to understand our needs and preferences. Her recommendations were spot on, and she made the entire process smooth and enjoyable. Her professionalism and friendly attitude made all the difference. Overall, we’re thrilled with our purchase and highly recommend Ashley Furniture and Nerine!

Could not have asked for better customer care and service. Our sales associate was Nerine. She helped us find exactly what we were looking for, answered all of our questions and was very kind to our sons. I highly recommend this store and work with Nerine when you go.

I had the best experience with Nerine, who was so helpful and friendly! She helped me pick out the best furniture for my new apartment and went above and beyond. She made it a pleasant experience for a first-timer buying furniture, I highly recommend her!

Nerine and Russell were great to work with, helpful and accommodating. Will be back for additional items. They made everything very easy. Delivery was smooth, Jasiel and his assistant did a wonderful job.

Yesterday I had a great experience at Ashley of Nanuet. We where helped by Russell and Jeffrey and they are an amazing team. Russell was amazing and patient helping us choose my sons bedroom furniture. Jeffrey was great helping us with the numbers and bedroom options. Russell and Jeffrey are the best!! Thank you very much!

Every category of Ashley’s has been a pleasure to deal with. Sales, customer service, parts , repairs,appointment scheduling etc. you should be proud of your employees. 5 Star establishment

We had the best experience working with Jeffery on purchasing our new couch. He was personable and very helpful with our specific needs. My husband dislikes most salespeople although genuinely enjoyed working with Jeffrey!

We just bought couches at Ashley using Jeffery. He was very accommodating, helpful and patient throughout the process. We would use this business again :)

Knowledgeable, professional and polite staff

Excellent service, hands down!!!! Nerine was awesome with assisting us!!!

Great customer service, purchase was easy and great financing options. Sales Rep. Nerine was very knowledgeable and made our purchase process a great experience.

Excellent service, seller (Nerine) took the time to help us thru the process. Very pleased with everything.

Reggie was extremely helpful and got me my new bed so quickly!

Sales men were very nice, informative, helpful, it was a very good experience.

Great experience. Patient and helpful.

Narine was wonderful! She sat down with my husband and I to truly envision how we wanted to furnish our new home! She was patient, knowledgeable and delightful to work with.

Jeffrey was amazing, very helpful.

From the moment I walked into Ashley Store in Nanuet Nerine was friendly and professional. She asked what we needed and went with my style and needs. Never pushy. Showing us all our options. She made the shopping experience quick and easy!

Excellent service from Nerine... the best!

We had a pleasant experience at the Ashley furniture store in Nanuet today. Jeffrey welcomed us and introduced himself as we came in. He was available while we looked around, but not on top of us. We appreciated the space to look without being pressured. When we were ready to purchase, he explained everything and took care of our transaction. We would definitely recommend the store and this sales associate.

Jeff was extremely helpful and friendly upon our visit. Super nice guy!

Customer service, attention to the customer and patience!

Great service from Jeffrey

Nerine was excellent and helpful thru the picking out process

Nerine provided us excellent service in choosing a desk. We will seek her help with other pieces of furniture.

Jeff was amazing! He asked all the right questions to help find my dream bedroom set. 10/10 would recommend!

Ashley and all staff were fantastic. They helped me with my purchase and I did not feel pressured to purchase anything I didn’t want.

Gregg was very helpful!

Greg was great, helped us get exactly what we wanted.

Gregg, did a great job of giving me sofa alternatives and pricing. Will come back again.

Jeff was great and accommodating. Made the process extremely easy.

Jeff was extremely helpful and made the furniture buying process a breeze.

Jeff was fantastic helped us get the perfect couch for our new home.

So accommodating and nice. Very helpful and made the process so easy. 100% recommend!!

Great experience with Gregg @ Ashley

Gregg is phenomenal. We told him what we were looking for and he took us straight to the furniture we needed. Fabulous experience all because of Gregg.

Great service as always.

Great customer service and knowledge of the product and process!! 5 Stars!!

Gregg was a pleasure to work with. He helped us find a couch for our family room within our budget. He answered all our questions and made the process seamless. Thanks so much for your help and patience Gregg!

Gregg gave us wonderful service and stayed late to help us with our purchase.

I did not go here.sorry about the confusion

Great experience. Our salesman listened to our needs and within minutes connected us to beautiful furniture that was even more than we hoped for!!

Great experience with no pressure salesman. Fazny was our salesman, he was very helpful and patient with us. Had the furniture delivered today and everything was in perfect condition. The delivery guys were great as well!

Excellent service from Jeffrey!

Smooth experience with a great salesman named Khaliq. He made the process pleasurable. I do recommend and ask for Khaliq

Had no problems purchasing the couch. The sales person called a third party delivery service and gave me a price quote. I was told I would receive a call re delivery time. When I called the delivery person he was not aware of it. I called the sales person and he did not answer. I called the store and they did not answer. Went to the store and the person at the desk explained they do not deal with delivery the sales person does and he was out sick. I called the delivery person who said he would be here between 4 and 6 PM. It is after 6 and he is not here and has not called.

Jeff was very personable, thorough and patient with our mattress selection process. Couldn’t asked for a better salesperson!

Kahliq was very helpful!

I had the pleasure of being helped by Khaliq this afternoon. He was excellent at helping me find the perfect sofa for my home.

Soon as my wife and I walked into the store we were greeted by Gregg Zeidenberg!! He showed my wife all the furniture selections they had. While my wife looked around Gregg and I talked . When she decided what she wanted he did the paper work and I payed . Gregg made the experience shopping for new furniture painless.

Our sales rep, calise, was very knowledgeable and professional which made our purchase an easy and pleasant experience.

Jeff was awesome, he was very helpful and didn't bother us while we shopped around 😀

KHALIQ was incredibly helpful and patient with us. Would highly recommend him.

Very nice shopping experience. Lisa was extremely helpful and pleasant to work with. She was very clear about the finer details of protection plans, prices, shipping etc., and made our shopping experience very easy and streamlined. Recommend the store and Lisa, thanks!!

Our salesman, Jeffrey, greeted us when we walked in and gave us space to let us shop. We had a very pleasant shopping experience at Ashley in Nanuet and would choose to shop there again.

Amazing customer !!service and friendly stuff. Nerine was the best !!

Calise was friendly, knowledgeable, and patient as we selected our new couch. She helped us decide the best fit for our living room.

Calise was really fantastic and gave us a great deal on the Tenavi sectional. She was so helpful and friendly. Highly recommend going to her if you’re at this particular Ashley!

Jeff was awesome thank you!!

I talked to a woman named Tara while just browsing through. Extremely kind and courteous. When I'm ready for a purchase I definitely will go back

got exactly what I was looking for for a great price. Had an awesome salesman Reggie who made the experience very easy

They completely took advantage of a family member when it came to a replacement mattress. I am appalled at how they conducted themselves.

Where do I begin? I feel like I have been stuck in the Twilight Zone. I have been put through the wringer by Ashley. Downright taken advantage of. To try to keep this as brief as possible – not a single person I know along with myself will ever spend another penny at Ashley. In about 2019/2020 I purchased a mattress. Within 3 years it was defective. There was a HUGE gap in the middle. After weeks of ‘fighting’ I got them to admit it was under warranty and they sent someone to inspect. The photos and videos I provided so blatantly showed an issue. The gentleman who came to inspect could see there was a problem before he even walked into the room fully. Fast forward a while later I was able to make an appointment at my local Ashley (Nanuet) for reselection. I had a manager assist me. Upon checking out he assured us that if there was a problem we can call back within 90 days and replace it. Based off the show room, we chose a firm Tempur Pedic, which was an upgrade. I spent roughly $800 more (at this point I am over $3,000 into a mattress alone). When the bed came (every step of the way scheduling with Ashley is infuriating) the bed was NOTHING like the showroom. We called and were told to wait 45 days and if there is an issue we can replace it. Fast forward about 50 days and we call. It softened a very little, but it was still uncomfortable. They said to wait a full 90 days. I start to reach out to the manager who helped us and no response. We call again when its been 90 days (mind you, it takes several calls and HOURS of time to get someone) and we were told that we CANNOT exchange the mattress. After weeks and weeks of fighting and trying to get managers I finally hear back from the original manager who is on extended leave. Mind you, this is the summation so I will provide only one highlight from my calls with Ashley managers: “you should have known that a 1,000 people have laid on the mattress in the showroom and that the actual mattress won’t feel the same”. A MANAGER SAID THAT TO ME! Absolutely disgraceful. After more time of fighting I finally got them to say I can get a new mattress, but there would be a $300 deduction in the swap. I was defeated and agreed which was incredibly saddening since I chose to spend my hard earned money at this establishment. I was literally sleeping on the floor, waking up tingly and sick from this current mattress. Fast forward and I go to select a new mattress. It was the same price and an even swap. When I go to settle up I WAS CHARGED AN ADDITIONAL $502.86!!!! I was consistently lied to, there is no organization, and this company will never see a penny from me again. Edit Post Ashley Response: How can you say you haven’t had wait times exceed three minutes? That’s a downright lie. I also emailed that email and got a bogus generic response with no additional support or guidance.

Fantastic location and customer service. Reggie is great, friendly and attentive to your needs and vey patient. Leanne at Customer service was very friendly as well. I go here often and I’m always pleased with the customer attention.

Today it was a very good experience deal with Lisa at Ashley Store in Nanuet. She very patient helpful and takes time to explain and help us to understand what we need.

Khaliq was extremely helpful and very friendly and a pleasure to work with

Leanne from the Nanuet store was fantastic. So helpful and professional. Far exceeded any expectations. She went through a lot of effort to assist me and did it right away and followed up with me with status throughout. She is great!

I had my living room furniture delivered to me the end of January of this year. I started having problems with the arm of my chaise chair and the ottoman. The arm is loose and the ottoman has a really poor fabric. The frantic is pilling all over. That piece looks so old that looks out of place from the rest of the furniture. I called the main office to have someone look at it but they never showed up. My furniture should be under the 1year manufacture guarantee. But when it comes to warranty they try their best to not cover anything.

🌟🌟🌟🌟🌟 I recently purchased a sofa and had an amazing experience with Lisa. Lisa was kind but also very knowledgeable. Lisa patiently answered all my questions and helped me find the perfect sofa for my home. I highly recommend her.

Great service. We had Nerine help us out, She was very helpful & friendly

Lisa was amazing and so helpful!!

Khaliq was so amazing and helpful throughout my couch purchase!! He helped me from the start of the process all the way to the payment. Couldn’t have asked for a better experience! Will be shopping here again.

My daughter and I went to get a couch for her new apartment and had a great experience with Lisa! She was so attentive, detail oriented, and helpful. She made the experience easy and my daughter picked out the perfect couch with Lisa’s help! She was also not pushy which was refreshing. Go see Lisa if you need help picking out furniture for your home!

Lisa was kind and knowledgeable! We changed our minds and decided on a different couch minutes before completing our order. Lisa smiled and said she wanted us to be happy! There was no pressure working with Lisa and I highly recommend asking for her when entering this store.

We had a great experience with and good service from Khaliq even though we weren't able to find a sofa that worked for our very specific requirements. Khaliq is friendly, easy to work with, patient, kind and knowledgeable.

Lisa was super helping and wonderful

Annette Worked with Reggie today and he really helped me figure out what I wanted.

Khaliq was fast and efficient. Very helpful and polite while showing different products around the store. Highly recommended this salesperson hes great at what he does. Thank you alot for your time!

Excellent experience with this store. Lisa alongside Nerine was super helpful with design, friendly, and patient. Our buying process was made very easy. Highly recommend these ladies!

Nerine was great very help6a.d friendly manager to work with I will be back

Jeff was an awesome sales associate thank you A+++!!

Very knowledgeable sales team and excellent customer service. The showroom is beautiful and they have an extensive array of products to choose from.

Awesome customer service and very knowledgeable.

Loved my experience here. I’ve purchased furniture in the past and the entire process always seemed to take long causing me to avoid the process. We walked in and was immediately greeted by Jeff and he was super helpful. We were able to make a decision, apply for financing and have all our documents signed in less than an hour. He was very honest during our search helping us make a great decision. Overall service was great and I would absolutely come back here to get more furniture.

Jeff my salesman was very professional and patient .this is my second sofa and loveseat from Ashley .

Nerine was wonderful! She helped us find our perfect couch! She was very kind and worked with us every step of the way. Would absolutely come back. Great customer service.

Jeff was very professional and patient with our request. He is very knowledgeable about his products. I would recommend him to our family and friends.

Make sure you have them break down what you are paying for. I made the mistake of trusting them to only find out how much shipping we paid on a $300 ottoman. They were not upfront about any additional costs. We were planning on getting other pieces there but will look elsewhere now.

Staff was very professional and provided some great help. Thank you to Jeff who helped us out in choosing a couch.

Worked with Jeffery today, great service and lots of help with picking out our daughters furniture!

Jeff is the best!!!!!

We had a great experience with Jeff at the Nanuet store. He was very helpful with the purchase of our dining room table, chairs and side table. He's very professional and we'd gladly come back to him again !! Thanks again Jeff.

Jeff was extremely helpful and a great sale man. Great attitude and a pleasure to work with.

Lots of good options, friendly people. Systems are antiquated and need to be updated. Took a lot of time finishing up the process and itemized receipt was confusing. Was hard to get into contact with a help desk rep, had to call multiple times.

Guests wants to say thank you as his wife fell and broke her hip and needed a recliner ASAP we were able to assist and find the perfect recliner and set a delivery date on time. Thank you for your service as well.

Reggie was fantastic. Quick, and straight to the point. He was super informative when it came to the mattress, electric base and bed frame options. Thanks Reggie!

From the salesperson to the delivery boys, everyone was wonderful. My furniture set up was done in less than 20 minutes and everything looks wonderful. Thank you

Jeff was friendly and helpful and gave us enough space to discuss our choices privately

Great employees and awesome experience! Khaliq was an amazing salesmen!

Lisa very,very helpful and friendly

If i could add more stars, I would. Leanne was so helpful. Going the extra mile is an understatement. She was key to my purchase and never gave up on helping me in my time of need and unique circumstances. I would highly recommend this store. Everyone is nice, and the store is always so clean and easy to browse. The manager Nerrine is the best and is a great example of great leadership.

Nanuet very good

Had a great experience at the Nanuet, NY Ashley Furniture Store. Loved that one of the sales team person introduced themselves to me and then gave me the opportunity to browse and take my time looking around the store. They did not hover around me like other furniture stores tend to do. When I was ready to purchase I was assisted by Reggie a sales associate at the store. Reggie was courteous, attentive, knowledgeable about the products, patient and most importantly worked diligently to please me and assist with getting me what I requested at a great price. It was a very pleasurable shopping experience especially when selecting a bedroom set which I was extremely satisfied with. I highly recommend shopping at the Nanuet, NY store and having Reggie as the sales person to assist you he’s is very efficient and knowledgeable. Thank you Reggie.

On Thursday 20 July I was please to meet Mr Jeffery Joseph he took the time and address our request on some of the sofa. We informed him that my wife wanted my daughter to see, on Friday 21 July we returned a little after 6pm and we miss him but we were happy to meet Reggie his assistance was also great he understood that we was looking to purchase the sofa chase and the half chair. Just want to inform that both of the trustees advisor was awesome, also there another young lady working on Friday did not remember her name was super helpful. We are very grateful.

Chris was a very friendly salesperson!

Hi, I would like to say what an amazing experience it was to shop at Ashleys in Nanuet. We had the absolute pleasure of meeting Janelle. She was so warm and inviting which made conversations about what we wanted really easy. Her input went beyond sofas. She gave us ideas on the overall feel and look we wanted to go with for our home. To the extent that she inspired us to want to redo another room in our home. She is extremely knowledgeable and her background in interior design was just the cherry on top that made us trust her opinion even more. She is an excellent manager and any store would be lucky to have her. We look forward to working with her on our next project!

👍

Excellent service, very helpful staff, couldn't be more pleased.

The manager Nerine is lovely, dedicated and helpful. Ashley is the place to shop.

Working with Nerina was an absolute pleasure. She was informative and quick to respond. She provided additional information that I was not even aware of and that definitely helped me make the decision to purchase from this location.

I recommend Fazny he is great. Was able to answer all our questions. Very professional.

Jeff was awesome helped up get everything we needed and even squeezed a store discount in for us definitely recommend him!

Everyone there was very nice and helpful

Ashley was my sales associate and she was amazing. She had wonderful energy. She greeted my mother and I as soon as we walked in, give us a few minutes to look around and then came over to help. She asked us questions then directed us into the area that met our needs. She give descriptions on the pieces we were looking at which was helpful. My experience there was overall EXCELLENT. If you go to ASHLEY FURNITURES, please ask for Ashley. She is knowledgeable, positive energy, beautiful personality, thoughtful and more.

Reggie in the Nanuet Ashley store was wonderful. He was so patient with my mother and I. He answered all our questions and explained all the rules to us should we encounter any issue. I would definitely shop there again and recommend him to my friends and family.

When coming into the Nanuet Store ask for your favorite trusted advisor Fazny, Reggie, Jeff, and Lisa !!!! We are all here to support you and your future home needs. We can’t wait to serve you and your families in the future 😊.

Went in on 4/16/23. Store is clean and had plenty on display. Spent about half an hour there and was never approached by any associates. There seems to be big discrepancies in price with the same models on the sales floor and the same model listed online.

(Translated by Google) Excellent service that they give to the people there. We went for the first time on Saturday and we are satisfied with the service. They said early Friday our delivery arrives. And so it was exactly at the time they said the delivery people were already at home very kindly with us (Original) Excelente servicio que dan a las personas ahí. Fuimos por primera vez el sábado y estamos satisfechos con el servicio. Dijeron que el viernes temprano llega nuestra entrega. Y así fue exactamente a la hora que dijeron ya estaban los del delivery en casa muy amablemente con nosotros

Jeff was great! He was super knowledgeable and lead me to a great purchase. Highly recommend!

Friendly, courteous and knowledgeable saleswoman - Ashley. She’s the best!

Thank you for your excellent service. My rep was very helpful and professional. answering all of my questions a +... I look forward in shopping at Ashley's again

Shopping at Ashley Furniture in Nanuet today was great! Our salespeople, Ashley, was so helpful and made it a 5 star experience! Thank you Ashley for all you did to help us today! We are looking forward to our furniture delivery!

Saw a sofa online. Called my closest Ashley’s and it led me to Reggie in Nanuet. Was done ordering it in 15 minutes with an additional discount. Most importantly didn’t even have to leave the house! Well played Reggie!

Great atmosphere, great service and wonderful salesperson.

Horrible needed to get in touch with him after the truck left couldn't get in touch with nobody but prior to that no problems

Had a great experience at Ashley! Was helped by Jeff who was extremely helpful and friendly. We will be back soon!

Fair price, quality items. However possibly the worst shopping experience ever. I will never shop at Ashley again

Jeff is extremely knowledgeable and very friendly. Shopping with him was a great experience

Dont bother waisting your time and money. The sales person and Manger guarantee delivery on a date of there choosing and failed to deliver. They don't even bother to call you, to let you know your purchase is being delayed an entire month later. I called the store to speak to a manager. I was told he would call me at 1pm and no call or message received. I finally went to the store and spoke to the Manger who was indifferent and not concerned with the issue. He blamed the delay and incompetence of Ashley's employees on there computer operations system. Then to brush me off with his tone and demeanor he ask me how I wanted to proceed because there was nothing he could do. I ask what was the cancelation process and he replied "done there is no process". To Ashley CEO, you need customer service and managers who who will make you money not loose money. I never said that I was going to cancel or that I wanted to cancel. But he walked me right into cancelation, there goes your sale. Imagine you buy from them and there's an issue with your purchase, how would they take care of it?. They would dismiss you as they did me. Purchase at your own risk.

Great service

Austin was a breath of fresh air to work with. He found me the best sectional for my lifestyle, took his time with me, was straightforward with all the details, configured what I wanted to my needs and was very patient. I trust the rest of the process with go as smoothly. See Austin at Ashley!

Great staff always friendly and helpful going above and beyond

Thanks Jeff!!

Jeff was very helpful, knowledgeable and professional. He helped us get exactly what we were looking for.

I visited the Ashley Home store in New City NY … I was greeted immediately by Austin … he was very knowledgeable and directed me through the process of purchasing a new sofa. I can honestly say this was a very pleasurable experience with a seasoned salesman… I’ll be retuning for additional needs very soon.

Reggie, our salesman, was amazing! So professional, so courteous, great sense of humor and very patient!!!! I thank you 😊 Today 22/21 the delivery came wow on time the delivery team terrific!! Patient, courteous so professional I thank you for such a positive experience Ashley furniture in Nanuet

Fast respectful and clean.

Wonderful experience very friendly people, very thankful for the help

Jeff was an amazing sales man! He was friendly and patient as we walked around the store. Great experience.

Sales person was very knowledgeable, helpful & pleasant. Delivery went like clockwork. On time, efficient & professional.

Everything went smoothly!Austin was very knowledgeable!

They were able to find the best recliner I was looking for. They weren’t pushing me to buy more .

Jeff was very helpful, friendly and knowledgeable with our purchase of a dresser.

I was very impressed with the selection the store had. I was also satestfied with my purchase Jeff was thoughful throughout the process. I would highly recommend their services. Only downside to my transaction is I bought a floor model which could not be delivered to me so I had to take a day off of work, rent a truck, pay a friend, just to recieve my purchase! I was promissed an additional $100 off my purchase for this inconvenience and never recieved it because the sales team couldn't communicate that amoungst themselves before they closed my purchase order. I didn't spend thousands of dollars on my couch set but I feel like if I did spend that much I would have never had to worry about delivery.

Austin was warm, knowledgeable, and professional. Great doing business with him!

Austin was very helpful and made sure I got the best deal possible.

Awesome experience, Jeff and Austin were super helpful. They walked us through the process, and we got a great deal on a couch, chair, and bed frame. Highly recommend!

The salesman was patient, polite and met our needs. His job was well done.

Excellent attention from my salesperson Fazny and his manager, Adolfo! Very happy with my purchase!

Please go see Jeffery!!! He was amazing to work with. Made our moving process a lot smoother. Answered any questions we had, super detailed, super helpful!

Store salesmen were very courteous and gave us space and time to look around. They were available to answer any questions and took their time to help us customize our selection. Highly recommend. Thank you Ashley of Nanuet.

Jeffrey Joseph was hilarious. Made shopping for furniture not a drag. Also everyone in the shop was very helpful.

Well organized store. Good sales people. At least they don’t follow the customer throughout their visit like other furniture stores. Price is above average for average furniture. Delivery service is $100 which should be discontinued or free when the merchandise are overpriced.

My wife and I were in search of a sofa. We had gone to every furniture store in the area including Ashley. When we arrived we were greeted by Austin who let us browse without feeling overwhelmed. He was nice and worked with us to get the best price. We walked out with a new sofa and a pleasant experience.

Austin helped me out the whole process. Thank you Ashley Furniture for having my things delivered to my home. They even assemble it for you.

Jeffrey is the man to go to when shopping for furniture, his product knowledge will put any doubts at ease, He is extremely friendly and willing to go the extra mile for his clients. I would gladly refer him to anyone any day

Let me start by saying this. If you're in the Rockland area or even considering going to this Ashley Furniture, look no further. This is the place to go. I bought my couch through Reggie and let me tell you this, he was anything but a "salesman". I never once felt pressured, forced to buy, smothered, etc. He got me the best deal possible and didn't even push the protection plan on me when I stated I don't need it. Even his co-workers who I didnt deal with, I could tell by the way they handled their customers, they were exactly the same. This was easily one of the best buying experiences I've had and I will be recommending anyone I know to this place. 100/10 Five stars!

Came to help our son find a couch - Gayle helped us find the perfect one! The moment we walked in - she greeted us with such a kind, energetic personality! She took her time and went over our options with great knowledge. From the store experience to delivery and the merchandise, I would go back again and highly recommend Ashley furniture in Nanuet!

Jeff was an amazing salesman.

Come see Jeff for a fun, easy going shopping experience!

Thanks for the patience!

Thank you SO much Austin and Jeff! You were incredibly helpful and patient throughout the whole process… We absolutely love our new couch. Will definitely return to this location

I went to Ashley home store in Nanuet looking for some bedroom furniture. I was greeted by Fazny after walking into the store. Not only was he super friendly, he was very helpful and worked with me to find what I was looking for within my price range. One of the items I was looking for was a wardrobe-like piece with storage for my bedroom. They didn’t have what I was looking for in the store but I was able to show Fazny a similar piece and he pulled up something online that I absolutely loved and got it ordered for me. Overall I had a great experience.

Jeffrey And Austin did a great job. My experience was wonderful. I will recommend your store to my friends and relatives. Will definitely be back.

My husband and I bought our couch here and Jeff and Fazny was both very helpful, efficient, and quick to get us financed and out the door!

I was looking to purchase a sofa, rocker recliner and mattress. I ended up buying all my furnishings at Ashley. I had a great experience working with Gayle and Austin. The first time I went in to the store, I met Gayle. There was no sales pressure put on me by her. She was there to help yet allowed me the distance to look around. Though I picked out the rocker recliner I wanted, I wasn’t exactly sure which sofa I was going to purchase. I told Gayle I needed to go home and think about which one I was going to choose. She gave me her card, told me her hours and explained that I should make an appointment to meet with her and her sales team partner, Austin, if I planned on purchasing a mattress as well. The next day I called her and set up the appointment with them. When I finally went in for my appointment, Gayle introduced me to Austin. We went back to the mattress section. At that tine Austin explained the differences between each mattress while I tried each of them out. Not only did I not feel rushed, but they made sure I chose the exact “mattress comfort” that worked for me. After I decided on the mattress, we then went back to the sofas. Before I made my final decision, they were kind enough to have the rocker recliner I had chosen brought to the back of the store. They had the chair placed by the sofa I was considering, to make sure I liked them together! And as a bonus, I even found the perfect area rug! Thanks again to Gayle and Austin for making my shopping experience easy and fun. P.S. I also would like to say that the gentlemen who delivered the furniture also went above and beyond with their delivery service. All in all, I highly recommend purchasing from Ashley.

Jeff helped us out with excellent service even though we were moving to Florida and couldn’t order from this store for delivery there.

I came here looking for a sofa sleeper and was immediately greeted by a guy named Jeff! He was extremely professional and pleasant! I was indecisive with my decision and after literally walking me through the whole store, showing me options on the kiosk and bringing me back to couches I wanted to view again, I finally made a decision and he stuck with me every step of the way! He didn’t make me feel like I was being bothersome and was extremely patient with me throughout the entire process! I deff recommend if you are coming to the store to ask for Jeff! Great asset to the company.

I purchased a sofa from Ashley in Nanuet. Gayle was my sales lady and she was great! I had a hard time choosing a sofa and she helped me every step of the way. Both Gayle and the manager there helped me seal the deal on a great sectional! I had a great experience from the purchasing to the delivery. Everything went smooth and timely. I highly recommend this Ashley Furniture store!

I had a very nice experience with Austin and Gayle…..Austin was very busy so I had to wait a little for him but it was worth the wait….They both got back to me and answered all my questions…..can’t wait to get my new furniture for our new apartment🌞

Came in had a great experience. Was greeted by Jeff who was very knowledgeable and got me exactly what I wanted. While checking out I was also greeted by Alex who ensured my service was nothing short of a great experience. Both gentlemen did a great job and made my experience amazing.

The sales team was busy chatting

Jeff was fantastic! He let us take our time looking at all of our options, was open to all our sometimes obnoxious questions and always had a smile! The process of making our purchase was easy and all of the paperwork was explained thoroughly!

I had a wonderful experience. The salesman Fanzy was truly amazing and the manager was truly wonderful.

Great customer service, Gayle and Austin helped me pick out a new bedroom set. They were very professional. The showroom is very nice and there is a good variety of items to choose from.

We recently purchased our bedroom set and mattress from Adolfo and Gayle. They were amazing!

Gayle was so helpful & wonderful to deal with.

(Translated by Google) Beautiful furniture (Original) Hermosos muebles

My wife and I went to Ashley Furniture tonight after work to find a sectional sofa. Reggie and Joe took such amazing care of us. They were attentive and accommodating and It was such a pleasure to work with them both… we actually had a lot of fun!

Austin Millen of Nanuet was such a great help in getting the perfect sofa for our first apartment. He worked out the perfect deal for us. Thank Austin for being so incredible, we are so happy!!

No pressure at all, and Fazny and Brian are both awesome normal ppl, not that pushy salesman type. Totally went above and beyond for me. Hands down 100% better experience and quality then Bobs, that place is terrible

Great experience in the Nanuet store. Reggie and Elijah were amazing.

Purchased a dining room set at the Nanuet Ashley store and had the best experience. Gayle and Austen were wonderful. Not pushy but very informative. We received the set last week and are loving it. Thank you so much for a great buying experience!

I came in for a new dining room set. I worked with Reggie and Jeff and it was an amazing experience. I will recommend Ashley Nanuet to everyone!

The customer service here is AWESOME!! I can’t believe that my salesperson, Gayle Van Dunk, has only been working here for a month!!! She’s excellent and focused on her customer!!

I came into the store looking for a recliner. Gayle met me with a pleasant smile and said what room are you looking to decorate today? We had an instant connection. She then called her coworker Austin in and found me the perfect recliner. I will refer them to all of my associates. Thanks Ashley!

Great experience buying from Fazny at Ashley. He wasn't like those monstrous vultures over at R&F. He let us do our thing and was right there when we need him to get us a great deal on a bedroom set. I will recommend him to all my friends and family!

Great service from store to delivery

Ashley Furniture has a variety of style & fabrics at reasonable prices.

Austin was phenomenal throughout my experience with Ashley furniture. He was extremely knowledgeable on all products and ultimately helped me find the perfect piece. There was a slight mixup with the delivery - I reached out to Austin and he was on top of the situation immediately.

I dealt with Reggie at Ashley’s Homestore, and he was very helpful and I definitely recommend asking for him when choosing this store in Nanuet, NY.

I went looking for just a bed, just a bed, no other pieceof. I explained to the guy what I was looking for. I did not want, nor did I need, to be questioned about a mattress, nightstands, etc. Samuel Ramirez at the Nanuet store did not try to bum rush me into other pieces. He was quite knowledgeable about the particular bed I was looking at. He answered all my questions and made me comfortable with making my purchase from him.

Omg... early delivery and I am sooo excited. Surprised with the 9 pillows. Had to refuse one small table as wanted the larger corner table. I am over the moon and a special thank you to Austin for being above and beyond an awesome salesman.

My husband and I had a great experience today. We were greeted immediately and we really appreciated the space to shop and not being followed , while at the same time having help whenever we had a question. Reggie was great and we are very happy with his service and how easy and pleasant he made the experience ! Thanks Reggie

Great experience with Fazny

Austin was great, got exactly what I asked for in a smooth transaction

Salesman very patient and helpful in sorting thru my needs vs. availability. Not pushy or pressuring at all

Easy process and very nice sales person.

The salesman Austen was very patient with my 91 year old mother. We were shopping for a recliner for her. He addressed her and her likes and dislikes. The delivery service was prompt and they emailed window of time and called 20 minutes before delivery arrival. Every thing completed from day of shopping to delivery within a week. Service was excellent Thank you Ashley Furniture

Great service in store! Reggie was so easy to work with. Delivery was quick, delivery men were friendly, they set up quickly & removed all garbage. I only have good things to say.

11/28 went into Nanuet Store. Sam was a great Salesman. He answered questions and provided great information. He was not pushy. What we went in for is what we got. Delivery was set up same week and the delivery team was pleasant, professional, on time and quick to set up our couch. When I need or want to update more pieces I will return to this location to purchase

I was looking for very specific chairs and a dining room table. Fazny really helped me out with everything I was looking for and was very patient with all the changes I made! Highly reccomend to buy furniture here

Everyone was super helpful! Our delivery came really quickly and they set it up exactly where we wanted it! Would definitely buy again.

Our sales consultant, Austin is tremendous. His knowledge of the products and services is excellent. Our experience with him was top notch. Thank you

Very quick professional and kept good communication on time of arrival.

Joy , Bryan and Elo were amazing :). They were very helpful with resolving the issue we experienced with another store. Will definitely do business here in the future.And, thanks to Bryan for the recommendation (Rockland Bakery) , the bread was amazing.

Reggie Bennett the Best advisor. From selection to payment options, you will be amazed by his professionalism.

Nanuet store has an amazing selection but most importantly they have this amazing, super helpful salesman named REGGIE! We came in looking for a dining room and family room furniture and were indecisive. Reggi got our price points, found out when we needed it by and was able to direct us to the pieces that worked for us. In just twenty minutes, he helped us organize our purchase, where, when and finance options we didn't even know about. My husband and I can't say enough good things about him. He's not just about the sale, he actually helps later if you have questions and call him after the sale. Great service!

Kenny will just sell your information without providing any follow through or customer service.

Great experience. Reggie was knowledgable, professional and showed great customer service. All went well with delivery as well.

Reggie is awesome! He was so helpful and knowledgeable.

Waited 5 months for it to arrive and my chairs r higher then the table and it came all scratched up

worst service ever! first, we bought a dining table and they sent the wrong one, which thankfully, they exchanged for the original one we wanted. then we bought a couch and placed it on TOP of the back of our pickup truck and when we came home, we finally noticed that the back panel of the couch was broken. it was impossible for the couch to have broken during the trip home since we did not put any heavy pressure on the couch. they refused to let us return it even if something clearly happened to the couch at the warehouse.

Not very welcoming when you enter the store. Associates see you walk in and and they walk away without greeting you or asking you for help. You walk around the store and no one asks if you need help. Items don't seem to be worth the price that it is being sold for.

I came to Ashleys looking for a specific bed set in mind and left the store with that exact same one! How many of you can say that? But of course, I couldn’t have done it without my sales rep, Reggie. Reggie greeted me at the door, and he asked what it was I was looking for, I only briefly explained to him the bedding set. However, Reggie knew what I needed right away and which one it was! His customer service was phenomenal, and he answered all my a million and one questions. Thank you once more! Can’t wait to do business with you again, Reggie

Excellent purchase...great salesman/woman .Not pushy or bothersome. Highly reccomend. Staff is professional and knowledgeable.

Great store, beautiful furniture, and excellent customer service!! Reggie B is THE BEST!!!!! Highly recommend this store!! Thank you Reggie!

Nice selection. We found what we were looking for

Very helpful sales people.

We came into Ashley’s looking for a coffee table and end tables and were initially greeted by Ryan. We were there for 3 hours because we were very indecisive about what style and size we wanted to go with for our living room set. Ryan was extremely patient, friendly and helpful when it came to us going back and forth about styles. He let us use his tablet, the big computer touch screen, and walked us around to test out certain styles. We ended up ordering a whole new living room collection set he suggested to us. He also gave us a really good deal on everything including the protection plan. We would definitely recommend this Ashley’s location and working with Ryan!

Sam and Tim are amazing

I went to Ashley to get furniture for my living room, Reggie B was my sales associate. He was super patient to deal with my crazy indecisiveness and super helpful. Not to mention the Nanuet location has a very tasteful selection of furniture and great sales ! I will definitely be returning to Ashley in the future.

Awesome customer service! Reggie was my sales representative who was extremely helpful, patient, personable and answered every question I had. When I had customer service questions and my delivery date was pushed back, Reggie continued to assist along with Doris. Doris was very knowledgeable & helpful in researching the situation and keeping in touch with me. She was wonderful! Would recommend Reggie & Doris from the Nanuet location and continue to shop here!

Samuel Ramirez was amazing!! 👍🏾👍🏾 Great help!!!

April is definitely the one to talk to...Make sure you ask for her...

April is an outstanding sales person

Amazing! Tim and Sam were so helpful and knowledgeable! We bought a living room set and kitchen set, they were fun and knew exactly what we wanted!

I went in knowing, or at least I thought I did, exactly what I wanted. I needed a nice new couch and wanted to match as close as I could to my existing 2 month old loveseat. After looking myself, I tracked Reggie B., aka, ‘the salesman’ down and he really helped. Put up with my nonsense and actually was able to put me into an exact match AND have it delivered (scheduled so far) 4 days later. Huge deciding factor. Reggie was super friendly and I’ll be back for more, as Reggie I’m sure saw.... after the holidays. 🙄 Reggie closed the deal and now I’m just awaiting my new couch. Thanks Reggie, and Ashley Furniture for making it easy. Ok. That’s all the kindness I have for the entire day, maybe week!....Now let’s talk about the delivery fee.... $79??? I’m not feeling the love.... and it’s taxed! Yes, I’m familiar with NY taxation rules.... but still.... ouch.

DISAPPOINTED! DO NOT SHOP HERE. after spending nearly $7000 through Ashley furniture i find this store in Nanuet NY lacks ZERO customer service. Kenny, April and their Store manger have yet to return A phone call regarding a back order (yes I get it, many places are back ordered) a 4 week back order is going on 15 weeks and They, however, won’t even return my call. i have left text messages, phone calls, now have resorted to corporate. customer service goes a long way these days and the store does not have any. Once you order you will NOT HEAR back.

The 5 stars i am giving is only for the sales person named Reggie. I had a terrible experience with Ashley Furniture that lasted for for about 4 months. I was owed a refund as well and was given a run around to get my refund. Reggie was the only one who was nice enough to help me resolve the issue he was kind, understanding and professional. So thank you Reggie from the Nanuet Store in Rockland County, NY

They said I was going to get my furniture in 2 weeks it took them two months every single time I try to call it says you're 60 in front of me

To be fair. The person I dealt with when I first went to the store in August was very helpful and professional. That’s where it all ended. I bought these couches in August. We were told because of COVID we wouldn’t get them till October. The FIRST time they deliver the couches the driver tells me this is wrong as I tell him I ordered right love seat, left sofa sectional. They sent two right pieces. I call Ashley. They say the driver was wrong they are both the same. This makes no sense. He says for next delivery, make them bring it in For the SECOND delivery I notice immediately coming off the truck it’s wrong. I tell them Ashley instructed me to have you bring it in, they say it’s the right order. The love seat is correct, the sofa is not, it’s suppose to be left but it’s right. ITS ALSO A COMPLETELY DIFFERENT COUCH!!!! So, now I have to have a THIRD delivery. No compensation or discount from having to take off work two days for the delivery. Go elsewhere.

This is not a place to buy furniture. It is said to provide the best service before making a purchase, but the service provided by this store is completely absurd. I was on standby at 50 minutes to connect to customer service, and the technician told me that after ordering the part, the customer service would give me a call when rescheduling, but the customer service did not even know when the part would arrive. Then, when the part arrives, I call Customer Service again and ask them to schedule. I can't understand why I need to use it like this while taking my busy time due to a defect in the product a little bit 6 months after I used it. Think again before buying a product. Not really here. this is really ridiculous customer service.

I had the worst experience ever. I placed an in store order for 4 high chairs and a sectional. Received neither an email confirmation or clear delivery date on a $2600 order. After about 2 weeks, I decided to pull out the receipt and closely examine it. I realized that i was overcharged on every item by a salesman named Sam. I returned to the store and got a clear delivery date and confirmation from a nice man named Reggie. Reggie also adjusted the prices. The high chairs were in my home within a few short days. Here's where it got crazy. Two weeks later the sectional was set to arrive. The delivery men came and begin unloading. After about 20 minutes I realized something was wrong. Half of the sectional they bought into my house was from another entirely different furniture set. They delivered me half a sectional. They told me that they were told the day before that a piece was missing but to still make the drop off. Nobody told me about the missing piece and this does not explain why they literally bought in and unwrapped an entirely different sectional piece with my order. I spoke to their boss and the store manager who assured me that the other piece would be delivered within a week. He also took off half the delivery price. A few days later the missing sectional piece was set to arrive between 12 and 4 pm. I got a call at 2:34 that they were 10 minutes away. At around 3:50 I called my sales guy Sam. He said that the actual delivery window began at 12:45 and that sometimes they could be a little early or late and not to worry because they deliver up until 8 pm. At around 6-7 I began calling the store and getting placed on hold and bounced around. I literally was being hung up on. My girlfriend tried calling from her phone but it was linked to the sales transaction so They ignored her calls too. It's 7:20 and I still don't have my sectional. Do not buy from this place. Their products are good I will admit, but they offered the worst customer service imaginable and should be reported. I will file a report with the BBB. Avoid this place. Check out my half sectional! Photo of Ashley HomeStore - Nanuet, NY, United States

We had an awesome experience shopping here. April was extremely helpful and patient with us in our shopping process. If you get the chance to, work with her—she is very knowledgeable and pleasant to work with.

Friendly staff, not pushy. Horrible selection, though and prices not great.

What a nightmare. I bought a couch back before The pandemic started in store and scheduled it’s delivery. When I walked into the store we purchased it for almost double the price that was advertised online. They also have a warranty and delivery fee higher than what is available from Ashley.com. I came back the next day and they honored the online price but not the delivery and warranty price. They explained the online store and showroom are two different entities so the prices can be different. As a consumer why would anyone ever walk into a showroom if the SAME company online is undercutting their retail stores? Fast forward to delivery months later. On the day before delivery I get a notice they would be cancelling my delivery because the piece is backordered. I called and apparently the company fulfills the order just a few days before delivery is scheduled not when I placed the order months ago (You would think it would be sitting in the warehouse collecting dust). Anyway, I call again and they tell me the piece should come 2 weeks later. I call again two weeks later and they tell me to call back at the end of the month. I understand we’re in the midst of the pandemic but COMMON! Me and my wife are both front line workers (she’s a clinician and I’m a pharmacist) we’ve been working non stop for the past few months and moved for her job during this whole mess. We don’t have anything to sit on at home and it honestly sucks. Ashley has done absolutely nothing to clarify delivery dates or provide any help both online or on the phone. Honestly, just avoid them. If your not going to get ripped off in store, you’ll likely be subject to their 2nd rate service. We were lucky enough to be subject to both.

They don’t care about if your happy with your furniture, they are just eager to get your money then your on your own

Prompt friendly service, no pressure.

Big fat 0. Called to get sectional in Baychester ave, Bx store. Salesperson promises he had. Got there he lied. Didn’t have

Customer service 👍, have gotten durable fashionable furniture online and in stores, great payment program too ☮️

Reggie is an excellent salesmen, really knows his stuff and got me the best deal possible. Would recommend everyone go there and see Reggie.

Pricing is so ridiculously high and no significantly better quality in place

DO NOT BUY FROM HERE!! If I could give this place negative stars I would. I bought a couch from here around the 4th of July and scheduled the delivery for August. When I got home I realized I had to switch the two end pieces so I text my salesman Mike and he said no problem he would make the switch. Well August 6th my delivery date comes and the couch is delivered and the two end pieces were never changed and were the wrong ones. I refused delivery of them and sent them back. I called a few times in the next month and kept getting “the pieces are on truck status” then was told “we just took them off truck status” no one could give me a timeframe for the delivery of the two pieces. Finally on sept 3rd almost a month after receiving my couch I went to the store my self to get it handled and the date of delivery was finally scheduled (have yet to receive, date is for next week) that was issue number 1. Issue number 2 is that a week after I received the delivery I notice the leather on the back seams of 2 of the 4 pieces was splitting, not what you should get from a week old couch! So I called the customer service line and they told me to send pictures of the damage and the tags on the pieces so I did, after a few days of no response I called and the guy on the phone tells me “oh yeah that’s not supposed to be like that, we’ll get some one out to repair it” so I agreed unwillingly because who wants a “repaired” couch that was only delivered a week ago. After some back and fourth on following phone calls to schedule a date for the repair man to come, he finally shows up. When the repairman got there he looked at the damage and found another spot on a 3rd piece (now 3/4 pieces are damaged in the same way). He asked me if they sent the “parts”. I told him no that they never mentioned anything about sending out parts so he tells me he can’t do anything and gives me a look as if to say I’m not surprised this has happened (apparently this has happened before). So when I went back to the store that day which is the same day to finally find out a delivery date for the missing end pieces the woman at the store when I purchased the couch (Nanuet) tells me I have to call the customer service number to see about replacement. I called today (9/6) and she tells me they do not do exchanges or refunds and can only send some one to repair the pieces to “showroom quality” I told her I did not pay $2100 for a repaired couch. After some more back and fourth it was clear that no one in this company or even the store itself was willing to do the right thing and even try to salvage a customer. Because not only will they not exchange the pieces or take the couch back and refund my money they were not even willing to offer and compensation for needing to have the couch repaired a week after it’s purchase. Needless to say this is the 1st and absolute last time I will ever shop at an Ashley furniture store especially the one in Nanuet. I will also be filing a complaint with the BBB and consumer protection.

I bought a bedroom set and within 3 days the bottom legs fell off. Called for Ashley to come fix they they didn't come. Said I didn't confirmed the apartment but I never got a call. Then they told me that its normal for the bottom legs of the bed to come off. I am only 140 pounds and I cant even lay down on my bed. They wont take take it back. So now I'm stuck with a broken bed that I paid 2000.000 for. Please be aware of this and dont buy from this company.

First time horrible horrible horrible experience. They delivered soffa which did not fit and had to return back but they damaged my house walls, window frame and entrance door. No feed back yet!!! Also they delivered a round table with 4 chairs all damaged and scratched first and second delivery! Super unprofessional delivery team! Strongly don’t recommend Ashley!

Good shop variety items

Bryan the manager and Kenney one of the many amazing sales people showed my wife and I a entertainment center and a incredible sectional that we fell in love with and needed to have.

Prices are a little high, quality so so.

Horrible service they will lie to u just to make a sale!!! Don’t see Sam and staff had a big problem and didn’t help in any need...

I ordered the sofa to be delivered on 19 March between 2 PM and 6 PM. I had to call three times to get a woman named Jackie tell me that the driver would be at my house by 5:30 PM driver never showed up, never once called, and it is now 6:30 PM and I still haven’t heard anything from the store which I’ve called several times and been put on hold for 25 minutes at a time, nor have I heard from the driver to say he was running late or that the order was going to be Delayed or delivered.

Horrible experience. Bedroom set came with two damaged pieces. Repairs and exchanges were nightmares. Ashley did not care we wasted over 10 hours of our time with replacements and technicians to fix. Called corporate they don’t care. The store gave us the run around for weeks trying to get someone to be accountable. I will never go back. I Cut up my Ashley CC. Stay Away!!!!

DO NOT DO BUSINESS WITH THIS COMPANY!!!!!! I visited this store and was able to open a credit card and place an order in less than an hour with no problems. This was my first time shopping with themEVER. That was DEC 2018 it is now MARCH 2019 and i still haven't received my order. The first delivery date (I took off of work) my delivery was scheduled for 9-1pm. I got a call the same day 9:20am saying they can't deliver the item is damaged. I was disappointed but I understood. The second delivery date (I took off of work AGAIN), I got called the day before my delivery was scheduled telling me the item is damaged and can't be delivered..... I told the person who called to just cancel the oreder because I felt like games were being played. I was told I had to contact the Nanuet NY a store directly. I was told they cannot cancel because the order is sceduled for delivery I tried to explain the item was not being delivered. They began giving me the run around I was told i had to speak to a manager, i was kept on hold, then hung up on. When i called back they refunded my down payment but told they would not refund the delivery fee for items that never arrived to my home. I became LIVID. I had to threaten to contact the "Better Business Bureau" before they took me seriously. To date i have no receipt of the cancelled order and the order is still reflected on the credit card I opened. THEY ARE FRAUDS AND SCAMMERS...... BUYERS BEWARE!!!!!!!

Very rude people

Good furniture. Good price. Staff are very nice and helpful.

I'm giving one star partly because of my own aggravation and partly because the store is dishonorable. I purchased the Brambleton 6 piece set in store for the "discounted" price of $3074.99. After delivery a few days later I looked the set up online to show it to a friend. I noticed it was $2399, obviously a huge difference. When I called the store to ask about this large disparity between the brick and mortar location and online, their response was simply that the store has overhead costs. I'll accept this as valid, but the woman with whom I was speaking then told me that had I saw the price online prior to entering the store, and told them about it, "they would have worked with me." I was penalized roughly $700 simply because I walked into the store. I will NEVER enter the store again. So, buyer beware. If you visit the store, pull up the furniture online at Ashley's website and use that to haggle the price. Or just buy it online and cut the store out of the process altogether.

Quality sales team! Honest and welcoming team. Love our sectional and for a great low monthly payment!

Place needs help..

Had a great experience. Friendly staff and was able to get my couch before the end of the week. Couldn’t ask for more.

The store was very small and had limited stock, but sales person was great!

I love Ashley Furniture because they have great prices and their furniture is really good and reasonable I just bought my couch there

It took over an hour to check out and when we got home, we found the exact same items on the Ashley website for $150 less. UPDATE: After several days and multiple phone calls the sales team was able to match the online price and schedule delivery.

I recently shopped in this store and had a wonderful experience. My sales person was Stefanie. She was extremely polite and eager to help me with what I was looking for. Even after I ordered the wrong size tv console table her and Sasha were extremely helpful in making sure the order was cancelled and that the new order was placed and shipped in time for us. The store manager Rami although under the weather was also very accommodating and helpful. I’ve shopped in other Ashley furniture store in the trinstate area, and not had the best experience... Because my experience was so pleasant I knew I had to take the time to write a positive review for any future shoppers...if this store has all their sales people like her it should be rated #1.

I have a visit other Ashley store ,but I like this one the entire staff are the best specially Victor and Stephanie Great manager there should be people like this working on the other Ashley store they are the best number one I just bought a new house and I’m planning to buy more furniture I would not go any other place I would go to this Ashley store I will recommend this store to all my family and friends and coworkers they are all friendly and patient take their time to please their customer I will give this store a big 10* love it Thank you guys

Just got my bed delivered and I have to say... it’s amazing! I can’t say enough about how great Rimon was with helping me make a purchase with confidence! Thank you for such fantastic customer service!!!!

I cannot say enough wonderful things about Rimon. After seeing how great he was with helping my sister pick out a bedroom set last week - my fiancé and I returned to get our living room and dining room sets. He goes above and beyond to help with price, and you can tell he genuinely cares about his customers. Thank you to the whole team for making purchasing furniture such a lovely experience.

Stephanie S. was fantastic. I can be a bit particular and she went above and beyond to answer all my questions. I am grateful to have had such a pleasant experience with her and the rest of the crew at Nanuet Ashley.

Stephanie was an outstanding salesperson who worked with us to help fit our budget and style!

Stefanie Siegel at Ashley HomeStore was an absolute pleasure to work with. She was so helpful with no pressure. It was nice that she let us walk around on our own, instead being followed like other places. She was so friendly & even told us about the community service that Ashely Home Stores provides, which we are going to help get the word out. We will definitely be going back to Nanuet Ashely HomeStore to purchase more furniture and will tell our friends. Looking forward to getting our new couch:)

Very nice shopping experience with the help of sales person Stefanie. Also a pleasure talking with her coworker John.

Stefanie was our sales person. She was wonderful! Made our shopping experience very pleasant. She had snacks, crayons and coloring books to keep my 4yr old entertained while my husband and I shopped.

Just bought the Luxor couch from Ashley furniture and I can't recommend it more after working with Stefanie. My wife and I searched everywhere before walking into Ashley furniture. Stefanie created an easy buying experience. She helped us identify the right couch for our room while simultaneously not making us feel pressured. The day we decided to buy she wasn't working and my wife texted her. Stefanie made arrangements to be at the store to complete our purchase and we couldn't be happier with the level of service we received!

Stefanie s. Was FANTASTIC in helping us pick out living room furniture She was friendly, helpful, and assisted us and getting everything we wanted and needed. I will Recommend her to absolutely ANYONE. Amazing Job

Stephanie helped me with my purchase that I found on line. Got a great deal, but Ashley's is pretty expensive in general. Regarding Stephanie, she's awesome. Very friendly and helpful. She did the best she could do with what she's allowed to work with as far as company pricing. If your shopping at Ashley's furniture in Nanuet I highly recommend her. She'll provide an excellent customer experience.

Stefanie was absolutely amazing!!! She took her time with us and showed us all different options. She really cares about the customer experience and wants to ensure that you are happy with your purchase. If you are looking for a great furniture experience, please ask for Stefanie!!!

Sales person Stephaine was so helpful !! She is very patient and went totally out of her way to accommodate us amd make sure we were happy with our purchase .We can’t wait for our delivery to come !!! Highly recommend coming here if you are looking for furniture. We will back!

From the moment we walked into Ashley's in Nanuet we were welcomed with open arms by the manager Ramy. He was very knowledgeable and accommodating to our needs. The salesperson Kenny and Ramy were phenomenal in professionalism and went above and beyond in assisting us. They even kept our 4 kids occupied while staying professional from beginning to end. We are very happy with our purchase and will no doubt be back in the very near future. We appreciate the courtesy and professionalism by all members of the Ashley store in nanuet and we will definitely highly recommend both Ramy and Kenny as two true professionals to our friends and neighbors.

We had a great experience at this store. Stefanie was quick to greet us with a smile and she worked within our budget. She was spectacular and gave us great customer service. Thank you!

Amazing customer service at this location. The second we walked in we were greeted and were helped. Stefanie helped us find the most amazing coffee table and matching end tables. So happy with my purchase.

I've been at Ashley furniture store I met Stephanie she was very nice and helpful to me i got a good deal i met Enan He's wonderful I had a good experience. Love love love !

Great experience, extremely accommodating. Satisfied and very Happy.

Stephanie is all about possible mental attitude, she made our couch shopping experience easy, This is our first couch purchase and she helped us not only to get the best couch but also saved some $$$ She was extra helpful and extremely positive. Patient. Thank you from all of us!!

what can I say Stefanie was AWESOME!!!! She was extremely helpful, friendly and knowledgeable. Stefanie worked hard to get us the furniture to suit our lifestyle. We will definitely paying Stefanie a visit in the future for all our furniture needs!!!! Thank you Stefanie you are AWESOME!!!!

the worst store ever!!!! don't wast your time they tell you one thing in the store but when you get your furniture pieces are missing. and you cant return anything once you accept delivery. the wort expectancy ever

We just had an amazing time. We worked with Stefanie and she was amazing. She was laid back and really worked with us. She listened to what we wanted and went out of her way to help us. I would highly recommend this store and Stefanie!

Fantastic service. Very personable and professional staff and sales folks. Very customer satisfaction oriented, Stefanie is particularly noteworthy. She took us through the whole process start to finish in a timely but detail oriented manner.

Very professional staff and manager. No non-sense dealing. Cant ask for a better experience.

Mike was very helpful and we were able to find the exact couch we were looking for. Highly recommend.

Guepy is the MAN! Very knowledgeable and understands the need to give us time to wander around and dream. Once we had our choices locked down POOF he appeared around the corner and helped us narrow it down... Overall, great experience! We're looking forward to our new Owensbe sectional arriving tomorrow (3 days shipping mind you) F.Y.I - His tape measure is longer than yours... THANK YOU G! Oh... and Thanks to Ashley too... let her know

I highly recommend shopping at this location for your furniture. My experience was amazing, thanks to the sales person Darrion. He helped me find exactly what I was looking for. Great customer service :)

Recently purchased a sectional/ recliner and worked with Guepy. He was extremely friendly and super helpful. He was there when we had any questions, but let us explore on our own, which I liked.

Guepy was incredible!!! Extremely helpful. I never felt pressured to buy anything. He gave us a great deal on a bedroom set!

My husband and I came in today for the Presidents day sale to look for a new bedroom set. We were greeted by such a friendly employee, her name was Stefanie. She asked if she could help us as we started to look around. Thank God she was not one of those pushy, pressuring people that follow your every move! We looked around and when we found something that interested us, I went and found Stefanie. She was so upbeat, friendly and made us feel so comfortable as she answered my neumerous questions. She was extremely knowledgeable about all the furniture we were interested in and caringly helped us pick the pieces of our new bedroom set that fit our needs! She was a pleasure to work with and we loved Her! AND we love our new furniture and we cant wait for it to be delivered!!! Thank you Stefanie!!! We will definitely be back to purchase a new mattress for our new room!!

My wife and I went to browse in the store for bedroom furniture, we were met at the door by Trusted Advisor Stefanie Siegal, who greeted us with hello, welcome May I help you. She must have sensed my " Im just here to look vibe", lol and told us if you need any help I'm here. I don't care for sales pressure. My wife and I continued on looking for bedroom pieces. When we found some we enjoyed , we approached Stefanie who was all willing to assist us and answer our questions and concerns. Stefanie took her time, no rushing and was very kind and humorous which made my wife and I both very comfortable. By the time we were done we purchased our bedroom pieces and worked out financing within our budget, not bad for not wanting to buy anything, lol. From start to finish with all Ashley team our experience was very enjoyable. We will definitely purchase again in the future. Ty again for all your help Stefanie.

I walked into the store with a bed set already in mind, and the salesman Guepy made the whole experience easy and fun. I got exactly what I wanted at a great price and it was stress free! Thanks again Guepy you were great!

Stefanie was so helpful. Everyone in the store was friendly. We found exactly what we needed! Great experience.

Easy shopping experience for our first real couch purchase. We were quickly greeted by Guepy who made us feel at ease and let us do our thing until we were ready to purchase. Painless shopping experience that did not feel like a chore! Thanks Guepy.

I bought my living room furniture almost 3 years ago at this store. A wonderful buying experience. Today I came in seeking a new mattress and a recliner. Stephanie met me with a smile and knowledge base about mattresses that impressed. I'm buying today and will be back as I replace old furniture. This store always feels welcoming and never an aggressive marketing push.

Employer An retailer of all places to be at! FDE ROCKS,

Stefanie was fabulous, she takes care of everything. She goes above and beyond and really listens to your needs and keeps you focused. I would refer her to anyone who asks.

Needed some bedroom furniture and I couldn’t believe how great the salesperson Del and her manger Ramy were. They both showed me all of my options and were very personable. I highly recommend shopping at this location for all of your household needs. I will be heading back there soon for some other items.

The staff was more than helpful and knowledgeable of the recliner I was looking for. I would return here again and recommend it to friends and family.

Guepy and Ramy were amazing! Both gave me amazing advice starting from my couch to the mattress. My experience was so pleasant! Would highly suggest coming in

I had a great experience with Mike Mone. He helped me from as soon as I came in, answered all my questions, very professional and helped me all the way through to the final confirmation of my purchase. Also Romney or Ronny I believe is his name, was a great help. He recognized me from a previous purchased I did and was very helpful in helping me find the best price for what I was looking for.

I must say the Ashley store in nanuet has the best costumer service I have ever experienced. Stefanie is a very pleasant person to deal with she will definitely mke your shopping experience awesome. My first time in the store and i am definitely sticking around. :)

When into Ashley furniture take a look at a bed I saw online and Stephanie greeted me and help me .... she answered all my questions and was very knowledgeable ..... hands-down one of the best sales person I’ve ever met I can’t wait for my new bed to get delivered .... if you have a walk into the Ashley furniture in Nanuet ask for her .... I love their hassle free service

Service and selection was excellent.

Very professional, and willing to work with you staff. Manager went out of his way. And the selection is diverse, eloquent and appealing. Would keep coming back.

The workers were extremly helpful and very nice!!

Recomend speaking to Delginha, great salesperson!

We had such a great experience while buying our daughter's bedroom set at Ashley Furniture. Stefanie helped us not only with her knowledge of the products, but also made the process a smooth one by keeping our toddler (who had not napped that day) happy! We will definitely return to Ashley Furniture in Nanuet for future purchases.

Ashley Furniture sounds nice. But Stefanie Furniture sounds much better. The Nanuet location has a queen working there. Her name happens to be Stefanie. She’s beautiful on the inside, and on the outside and extremely knowledgeable about the furniture on and off the floor. I would recommend to anyone who is looking for great service and furniture to go check that location out. You will NOT be disappointed. Stefanie Furniture (sigh)...has such a nice ring to it.

Stefanie was such an outstanding trusted advisor!!! This is by far the BEST Ashley Furniture with customer service, and a home-like environment. Will only be going to this Ashley and always to Stefanie!!!!!

We had a wonderful salesman, Kenny. He was very knowledgeable and had much patience. He went as far as moving pieces of furniture for us to match. Our total experience at Ashley was pleasant.

Worked with Stephanie. She Greeted us with a big friendly smile and made the trip quick and easy. I was actually pressed for time and thought it'd be an issue but she explained everything, she sold us a great mattress and it all worked out. Five star experience so far 👍🖐

Purchased a loft bed for my grandson. It was the first time I purchased anything st Ashley. I was so overjoyed by the sales service. The delivery men were outstanding. They delivered earlier than expected. They were helpful and did an outstanding job. I am going to be a dedicated buyer from now on. Thank you Ashley.

Please read this entire review, I cannot change the rating but I can warn customers. Purchased a dining room with Stefanie She was extremely helpful, let us look around without being pushy, actually everyone all the way through was friendly and professional. Thank you Stefanie! Above is my first review when I purchased. I am going on my 3rd delivery attempt because I had to turn down 2 dining room tables because if chips and discoloration. I still don't understand why no one checks the merchandise before your customers take off work to get their merchandise. You are given a 3 to 4 hour window each time, needless to say you have to take off work. The defects are so evident their drivers point them out with you. I called to speak to the manager at the Nanuet location , surprise he just stepped out , no call back. I am sure if I wanted to spend more money he would be around.

Absolutely amazing experience ! Guepy (we baptized him Peppy😂😂) is great. He not only got us great deals for all the items we purchased but also made sure our entire gang (all 8 of us ) where well taken care of. The overall experience was perfect from the moment we arrived to the point of depature. We will certainly be back for more furniture ! Thank you all so much.

I bought a bed at a local retail store, after 4 years of delicate care, it broke. I contacted the store, the store said they cant help me. Ashley says there's nothing they can do about it, I should contact the store. So I told them that store wouldn't help me, so they told me to email them my complaint alongside w pics. Haven't heard from them.

Poor customer service after item was bought.

DO NOT BUY FROM HERE!! Horrible customer service and horrible quality. Bought brand new couches and they were broken. Emailed customer service and they directed us to the store. Went to store they directed us to customer service. Tech came out and said that it is just the way the couches are made and it cannot be fixed....So now we are stuck with brand new couches, with tags still attached that are broken. HORRIBLE! Third purchase from this store and previous two purchases had damages items but at least they were able to fix them...

Finish on furniture flaking

Stephanie was really great. Her enthusiasm and energy was amazing . She definitely convinced my mother into buying plenty of items . She was attentive and willing to help as soon as we walked through the door . Amazing customer service . Same goes to the front desk employees . My mother and i are always entertained from the minute we walk in. Positive energy & great vibes.

Wasn't overly thrilled with their selection.

Very happy with customer service. Sales person Stefanie and her manager went above and beyond to make us feel satisfied and happy with our purchase. Would highly recommend them to my family and friends!!!!!!!!!!!!!!!

Not very good furniture.

Do not purchase anything from here. I bought a box spring and just from sleeping on it the box spring is now deformed. They told me even if I bought the protection package I would still not be able to qualify for a new box spring. The prices are way too high . If I could I would give a zero star rating. Went to raymour and Flannigan outlet and received better customer service.

Was so happy with my purchase from Ashley, until delivery day. We got a living room set and an additional sofa chaise on sale and paid a comparable price to Bob's furniture. Because we moved into an apartment, I SPECIFICALLY ASKED how the delivery men were going to fit everything through the door. The MANAGER who sold us all of our furniture said not to worry about it because they will assemble it inside. On delivery day everything arrived pre-assembled and, of course, could not fit through the door. My boyfriend was told to call the delivery/assembly company and that went straight to voicemail. My boyfriend had no choice but to refuse the delivery. We were told the only way we could get our furniture delivered again and assembled for us was to pay an additional $250+ even though we already paid a delivery and assembly fee. After being told "not to worry". Will never shop here again.

good types and selection of furniture.. also good price compared to raymour and flannigan

The salesman trying to upsell me was a turnoff.

Loved it but little pricy.

Awesome Customer service

Nice furniture but hovering, aggressive salesmen.

Very professional. I don't like shopping I go in and get out. But Ashley made me want to come back. Thank Ashley.

Not good quality selection arrived 40 minutes before closing and was rushed.

Phaun is THE BEST!! She isn't pushy and is extremely knowledgeable with the products. She pretty much helped us furnish our house. Highly recommend this place as long as you ask for Phaun!

Great place to buy furniture! I bought my entire home set from Ashley's over 5 years ago and all holding strong. Going back to purchase an additional living room set.

Horrible service. I had to wait over two weeks for delivery and then when they did deliver, my table was damaged. They have yet to reschedule delivery and ignore my messages.

Outstanding service, high quality furniture, very well made. Delivery crew was fast, professional and courteous. Highly recommend Ashley Furniture.

Good experience. No pressure from sales person, very helpful!

First time shopper of Ashley Furniture. Greg our salesrep was very helpful and keen to our style and taste which was very important to my wife. Purchased a dining room set. Was delivered in a couple of days. It's beautiful and very sturdy. Had a great experience. We will go back and purchase more furniture soon.

Would vote 4.5, but don't have the option... Ordered a bedroom set, living room set, and dining set. Everything looks beautiful, but I can't comment on the quality as they were just delivered yesterday. That said, I do not have any major concerns. Everything seems sturdy and we purchased a protection plan for the big items (queen sleeper and bed) so I am not too worried. Assuming everything holds up, this turned out to be the perfect place! The sales staff at Ashley's was very helpful and did not rush us whatsoever. Our rep helped us pick out everything and offered us plenty of options. Really put together some great sets for us. Plus, 67 months financing at 0% - come on, free money! My only complaint (and it is a minor one), was delivery can be a bit iffy. Granted, this is probably true for any furniture store - just try to go with the flow. The first attempt was missed (no big deal - stuff happens), but the second attempt was right on time, and boy were the delivery guys efficient. I had concerns about everything making it in (fitting through doors, in elevators, etc.) but they made it work! They essentially unloaded and put together all of the furniture for a Junior 4 in an hour and a half. They also did a great job of cleaning up and making sure I was happy with everything.

My experience has not been great. I recently purchased a dresser from the Paramus store. Staff was very nice answered all of my questions. However when i received the merchandise - I found that the answers were not quite correct. The furniture is not wood- it is particle board with plastic in it; therefore not stainable and the furniture is not from Pennsylvania as stated. It is made in Malaysia and assembled here in the states. I have called customer care- left messages for 2 days and as of today the phone lines are not working at all. They just keep ringing!! BUYER BEWARE!!!

RUN NOW! Do NOT purchase anything from Ashley Furniture! Their service/delivery guys don't know what they are doing and will put together your furniture like crap, damage it and rush through it. Then when you call customer care to have it fixed, they send you through a process of phone calls and emails just to get someone out to fix it maybe...and their customer care specialists say "aks you a question"-it's ask dummy!.....I have never dealt with a more horrific company! STAY AWAY! Do not buy their crappy furniture!

Recently bought an entire bed set, we are slowly completing the set. We have the bed, 2 dressers (love the plug in electricity), mirror and dresser. Gorge ous! The service was great, love the people and the store. Highly recommend this store to anyone that is looking for great furniture

Nice and friendly environment for shopping, professional and honest help from Manny, not pressure but good service, so far i'm very satisfied with my purchase...

My wife and I finally decided that it was time for a new living room set. After countless days scouring the web and more days visiting showrooms we found what we were looking for. Thanks to Brandon a very helpful salesman who was full of patience and extremely informative about the construction of the furniture. Brandon was most importantly attentive to our needs in what we wanted from a sofa and love seat and not in the least bit pushy or overbearing. I wish that more stores had salespeople like him. I am sure that sales would improve if the customer was appreciated more. Needless to say we made the commitment to purchase a sofa and love seat with power recline. The furniture looks great in our living room and I hope to purchase in the near future two end tables and 1 coffee table from the Hamlyn collection that would compliment those two pieces and match the armoire we have now perfectly.

My Ashley Furniture Dining room set was perfect! I love the color, the style and the quality of all the pieces. The sales representative who helped me, Brandon, was extremely helpful and accomodating. I had an excellent experience. I would recommend Ashley Furniture to my friends and family.

We've had the couch for a few weeks now and absolutely love it. The experience was great. From the guy in the place helping us find what we needed to the delivery guys. I will definitely be buying from Ashley again when the time comes. Thanks!