Ashley Store | Nanuet, NY 10954

Excellent service, hands down!!!! Nerine was awesome with assisting us!!!

Great customer service, purchase was easy and great financing options. Sales Rep. Nerine was very knowledgeable and made our purchase process a great experience.

Excellent service, seller (Nerine) took the time to help us thru the process. Very pleased with everything.

Reggie was extremely helpful and got me my new bed so quickly!

Sales men were very nice, informative, helpful, it was a very good experience.

Great experience. Patient and helpful.

Narine was wonderful! She sat down with my husband and I to truly envision how we wanted to furnish our new home! She was patient, knowledgeable and delightful to work with.

Jeffrey was amazing, very helpful.

From the moment I walked into Ashley Store in Nanuet Nerine was friendly and professional. She asked what we needed and went with my style and needs. Never pushy. Showing us all our options. She made the shopping experience quick and easy!

Excellent service from Nerine... the best!

We had a pleasant experience at the Ashley furniture store in Nanuet today. Jeffrey welcomed us and introduced himself as we came in. He was available while we looked around, but not on top of us. We appreciated the space to look without being pressured. When we were ready to purchase, he explained everything and took care of our transaction. We would definitely recommend the store and this sales associate.

Jeff was extremely helpful and friendly upon our visit. Super nice guy!

Customer service, attention to the customer and patience!

Great service from Jeffrey

Nerine was excellent and helpful thru the picking out process

Nerine provided us excellent service in choosing a desk. We will seek her help with other pieces of furniture.

Jeff was amazing! He asked all the right questions to help find my dream bedroom set. 10/10 would recommend!

Ashley and all staff were fantastic. They helped me with my purchase and I did not feel pressured to purchase anything I didn’t want.

Gregg was very helpful!

Greg was great, helped us get exactly what we wanted.

Gregg, did a great job of giving me sofa alternatives and pricing. Will come back again.

Jeff was great and accommodating. Made the process extremely easy.

Jeff was extremely helpful and made the furniture buying process a breeze.

Jeff was fantastic helped us get the perfect couch for our new home.

So accommodating and nice. Very helpful and made the process so easy. 100% recommend!!

Great experience with Gregg @ Ashley

Gregg is phenomenal. We told him what we were looking for and he took us straight to the furniture we needed. Fabulous experience all because of Gregg.

Great service as always.

Great customer service and knowledge of the product and process!! 5 Stars!!

Gregg was a pleasure to work with. He helped us find a couch for our family room within our budget. He answered all our questions and made the process seamless. Thanks so much for your help and patience Gregg!

Gregg gave us wonderful service and stayed late to help us with our purchase.

I did not go here.sorry about the confusion

Great experience. Our salesman listened to our needs and within minutes connected us to beautiful furniture that was even more than we hoped for!!

Great experience with no pressure salesman. Fazny was our salesman, he was very helpful and patient with us. Had the furniture delivered today and everything was in perfect condition. The delivery guys were great as well!

Excellent service from Jeffrey!

Smooth experience with a great salesman named Khaliq. He made the process pleasurable. I do recommend and ask for Khaliq

Had no problems purchasing the couch. The sales person called a third party delivery service and gave me a price quote. I was told I would receive a call re delivery time. When I called the delivery person he was not aware of it. I called the sales person and he did not answer. I called the store and they did not answer. Went to the store and the person at the desk explained they do not deal with delivery the sales person does and he was out sick. I called the delivery person who said he would be here between 4 and 6 PM. It is after 6 and he is not here and has not called.

Jeff was very personable, thorough and patient with our mattress selection process. Couldn’t asked for a better salesperson!

Kahliq was very helpful!

I had the pleasure of being helped by Khaliq this afternoon. He was excellent at helping me find the perfect sofa for my home.

Soon as my wife and I walked into the store we were greeted by Gregg Zeidenberg!! He showed my wife all the furniture selections they had. While my wife looked around Gregg and I talked . When she decided what she wanted he did the paper work and I payed . Gregg made the experience shopping for new furniture painless.

Our sales rep, calise, was very knowledgeable and professional which made our purchase an easy and pleasant experience.

Jeff was awesome, he was very helpful and didn't bother us while we shopped around 😀

KHALIQ was incredibly helpful and patient with us. Would highly recommend him.

Very nice shopping experience. Lisa was extremely helpful and pleasant to work with. She was very clear about the finer details of protection plans, prices, shipping etc., and made our shopping experience very easy and streamlined. Recommend the store and Lisa, thanks!!

Our salesman, Jeffrey, greeted us when we walked in and gave us space to let us shop. We had a very pleasant shopping experience at Ashley in Nanuet and would choose to shop there again.

Nerine is absolutely amazing,, extremely friendly but not pushy. I loved everything about my experience at Ashley furniture because of Nerine. Oh yeah the quality of product is great.

Amazing customer !!service and friendly stuff. Nerine was the best !!

Calise was friendly, knowledgeable, and patient as we selected our new couch. She helped us decide the best fit for our living room.

Calise was really fantastic and gave us a great deal on the Tenavi sectional. She was so helpful and friendly. Highly recommend going to her if you’re at this particular Ashley!

Jeff was awesome thank you!!

I talked to a woman named Tara while just browsing through. Extremely kind and courteous. When I'm ready for a purchase I definitely will go back

got exactly what I was looking for for a great price. Had an awesome salesman Reggie who made the experience very easy

They completely took advantage of a family member when it came to a replacement mattress. I am appalled at how they conducted themselves.

Where do I begin? I feel like I have been stuck in the Twilight Zone. I have been put through the wringer by Ashley. Downright taken advantage of. To try to keep this as brief as possible – not a single person I know along with myself will ever spend another penny at Ashley. In about 2019/2020 I purchased a mattress. Within 3 years it was defective. There was a HUGE gap in the middle. After weeks of ‘fighting’ I got them to admit it was under warranty and they sent someone to inspect. The photos and videos I provided so blatantly showed an issue. The gentleman who came to inspect could see there was a problem before he even walked into the room fully. Fast forward a while later I was able to make an appointment at my local Ashley (Nanuet) for reselection. I had a manager assist me. Upon checking out he assured us that if there was a problem we can call back within 90 days and replace it. Based off the show room, we chose a firm Tempur Pedic, which was an upgrade. I spent roughly $800 more (at this point I am over $3,000 into a mattress alone). When the bed came (every step of the way scheduling with Ashley is infuriating) the bed was NOTHING like the showroom. We called and were told to wait 45 days and if there is an issue we can replace it. Fast forward about 50 days and we call. It softened a very little, but it was still uncomfortable. They said to wait a full 90 days. I start to reach out to the manager who helped us and no response. We call again when its been 90 days (mind you, it takes several calls and HOURS of time to get someone) and we were told that we CANNOT exchange the mattress. After weeks and weeks of fighting and trying to get managers I finally hear back from the original manager who is on extended leave. Mind you, this is the summation so I will provide only one highlight from my calls with Ashley managers: “you should have known that a 1,000 people have laid on the mattress in the showroom and that the actual mattress won’t feel the same”. A MANAGER SAID THAT TO ME! Absolutely disgraceful. After more time of fighting I finally got them to say I can get a new mattress, but there would be a $300 deduction in the swap. I was defeated and agreed which was incredibly saddening since I chose to spend my hard earned money at this establishment. I was literally sleeping on the floor, waking up tingly and sick from this current mattress. Fast forward and I go to select a new mattress. It was the same price and an even swap. When I go to settle up I WAS CHARGED AN ADDITIONAL $502.86!!!! I was consistently lied to, there is no organization, and this company will never see a penny from me again. Edit Post Ashley Response: How can you say you haven’t had wait times exceed three minutes? That’s a downright lie. I also emailed that email and got a bogus generic response with no additional support or guidance.

Fantastic location and customer service. Reggie is great, friendly and attentive to your needs and vey patient. Leanne at Customer service was very friendly as well. I go here often and I’m always pleased with the customer attention.

Today it was a very good experience deal with Lisa at Ashley Store in Nanuet. She very patient helpful and takes time to explain and help us to understand what we need.

Khaliq was extremely helpful and very friendly and a pleasure to work with

Leanne from the Nanuet store was fantastic. So helpful and professional. Far exceeded any expectations. She went through a lot of effort to assist me and did it right away and followed up with me with status throughout. She is great!

I had my living room furniture delivered to me the end of January of this year. I started having problems with the arm of my chaise chair and the ottoman. The arm is loose and the ottoman has a really poor fabric. The frantic is pilling all over. That piece looks so old that looks out of place from the rest of the furniture. I called the main office to have someone look at it but they never showed up. My furniture should be under the 1year manufacture guarantee. But when it comes to warranty they try their best to not cover anything.

🌟🌟🌟🌟🌟 I recently purchased a sofa and had an amazing experience with Lisa. Lisa was kind but also very knowledgeable. Lisa patiently answered all my questions and helped me find the perfect sofa for my home. I highly recommend her.

Great service. We had Nerine help us out, She was very helpful & friendly

Lisa was amazing and so helpful!!

Khaliq was so amazing and helpful throughout my couch purchase!! He helped me from the start of the process all the way to the payment. Couldn’t have asked for a better experience! Will be shopping here again.

My daughter and I went to get a couch for her new apartment and had a great experience with Lisa! She was so attentive, detail oriented, and helpful. She made the experience easy and my daughter picked out the perfect couch with Lisa’s help! She was also not pushy which was refreshing. Go see Lisa if you need help picking out furniture for your home!

Lisa was kind and knowledgeable! We changed our minds and decided on a different couch minutes before completing our order. Lisa smiled and said she wanted us to be happy! There was no pressure working with Lisa and I highly recommend asking for her when entering this store.

We had a great experience with and good service from Khaliq even though we weren't able to find a sofa that worked for our very specific requirements. Khaliq is friendly, easy to work with, patient, kind and knowledgeable.

Lisa was super helping and wonderful

Annette Worked with Reggie today and he really helped me figure out what I wanted.

Khaliq was fast and efficient. Very helpful and polite while showing different products around the store. Highly recommended this salesperson hes great at what he does. Thank you alot for your time!

Excellent experience with this store. Lisa alongside Nerine was super helpful with design, friendly, and patient. Our buying process was made very easy. Highly recommend these ladies!

Nerine was great very help6a.d friendly manager to work with I will be back

Jeff was an awesome sales associate thank you A+++!!

Very knowledgeable sales team and excellent customer service. The showroom is beautiful and they have an extensive array of products to choose from.

Awesome customer service and very knowledgeable.

Loved my experience here. I’ve purchased furniture in the past and the entire process always seemed to take long causing me to avoid the process. We walked in and was immediately greeted by Jeff and he was super helpful. We were able to make a decision, apply for financing and have all our documents signed in less than an hour. He was very honest during our search helping us make a great decision. Overall service was great and I would absolutely come back here to get more furniture.

Jeff my salesman was very professional and patient .this is my second sofa and loveseat from Ashley .

Jeffery was wonderful! He helped me find my dream dresser. Helped research my dresser when I thought I couldn’t get it. He was very kind. Would absolutely come back. Great customer service.

Jeff was very professional and patient with our request. He is very knowledgeable about his products. I would recommend him to our family and friends.

Make sure you have them break down what you are paying for. I made the mistake of trusting them to only find out how much shipping we paid on a $300 ottoman. They were not upfront about any additional costs. We were planning on getting other pieces there but will look elsewhere now.

Staff was very professional and provided some great help. Thank you to Jeff who helped us out in choosing a couch.

Worked with Jeffery today, great service and lots of help with picking out our daughters furniture!

Jeff is the best!!!!!

We had a great experience with Jeff at the Nanuet store. He was very helpful with the purchase of our dining room table, chairs and side table. He's very professional and we'd gladly come back to him again !! Thanks again Jeff.

Jeff was extremely helpful and a great sale man. Great attitude and a pleasure to work with.

Lots of good options, friendly people. Systems are antiquated and need to be updated. Took a lot of time finishing up the process and itemized receipt was confusing. Was hard to get into contact with a help desk rep, had to call multiple times.

Guests wants to say thank you as his wife fell and broke her hip and needed a recliner ASAP we were able to assist and find the perfect recliner and set a delivery date on time. Thank you for your service as well.

Reggie was fantastic. Quick, and straight to the point. He was super informative when it came to the mattress, electric base and bed frame options. Thanks Reggie!

From the salesperson to the delivery boys, everyone was wonderful. My furniture set up was done in less than 20 minutes and everything looks wonderful. Thank you

Jeff was friendly and helpful and gave us enough space to discuss our choices privately

Great employees and awesome experience! Khaliq was an amazing salesmen!

Lisa very,very helpful and friendly

If i could add more stars, I would. Leanne was so helpful. Going the extra mile is an understatement. She was key to my purchase and never gave up on helping me in my time of need and unique circumstances. I would highly recommend this store. Everyone is nice, and the store is always so clean and easy to browse. The manager Nerrine is the best and is a great example of great leadership.

Nanuet very good

Had a great experience at the Nanuet, NY Ashley Furniture Store. Loved that one of the sales team person introduced themselves to me and then gave me the opportunity to browse and take my time looking around the store. They did not hover around me like other furniture stores tend to do. When I was ready to purchase I was assisted by Reggie a sales associate at the store. Reggie was courteous, attentive, knowledgeable about the products, patient and most importantly worked diligently to please me and assist with getting me what I requested at a great price. It was a very pleasurable shopping experience especially when selecting a bedroom set which I was extremely satisfied with. I highly recommend shopping at the Nanuet, NY store and having Reggie as the sales person to assist you he’s is very efficient and knowledgeable. Thank you Reggie.

On Thursday 20 July I was please to meet Mr Jeffery Joseph he took the time and address our request on some of the sofa. We informed him that my wife wanted my daughter to see, on Friday 21 July we returned a little after 6pm and we miss him but we were happy to meet Reggie his assistance was also great he understood that we was looking to purchase the sofa chase and the half chair. Just want to inform that both of the trustees advisor was awesome, also there another young lady working on Friday did not remember her name was super helpful. We are very grateful.

Chris was a very friendly salesperson!

Hi, I would like to say what an amazing experience it was to shop at Ashleys in Nanuet. We had the absolute pleasure of meeting Janelle. She was so warm and inviting which made conversations about what we wanted really easy. Her input went beyond sofas. She gave us ideas on the overall feel and look we wanted to go with for our home. To the extent that she inspired us to want to redo another room in our home. She is extremely knowledgeable and her background in interior design was just the cherry on top that made us trust her opinion even more. She is an excellent manager and any store would be lucky to have her. We look forward to working with her on our next project!

👍

Excellent service, very helpful staff, couldn't be more pleased.

The manager Nerine is lovely, dedicated and helpful. Ashley is the place to shop.

Working with Nerina was an absolute pleasure. She was informative and quick to respond. She provided additional information that I was not even aware of and that definitely helped me make the decision to purchase from this location.

I recommend Fazny he is great. Was able to answer all our questions. Very professional.

Jeff was awesome helped up get everything we needed and even squeezed a store discount in for us definitely recommend him!

Everyone there was very nice and helpful

Ashley was my sales associate and she was amazing. She had wonderful energy. She greeted my mother and I as soon as we walked in, give us a few minutes to look around and then came over to help. She asked us questions then directed us into the area that met our needs. She give descriptions on the pieces we were looking at which was helpful. My experience there was overall EXCELLENT. If you go to ASHLEY FURNITURES, please ask for Ashley. She is knowledgeable, positive energy, beautiful personality, thoughtful and more.

Reggie in the Nanuet Ashley store was wonderful. He was so patient with my mother and I. He answered all our questions and explained all the rules to us should we encounter any issue. I would definitely shop there again and recommend him to my friends and family.

When coming into the Nanuet Store ask for your favorite trusted advisor Fazny, Reggie, Jeff, and Lisa !!!! We are all here to support you and your future home needs. We can’t wait to serve you and your families in the future 😊.

Went in on 4/16/23. Store is clean and had plenty on display. Spent about half an hour there and was never approached by any associates. There seems to be big discrepancies in price with the same models on the sales floor and the same model listed online.

(Translated by Google) Excellent service that they give to the people there. We went for the first time on Saturday and we are satisfied with the service. They said early Friday our delivery arrives. And so it was exactly at the time they said the delivery people were already at home very kindly with us (Original) Excelente servicio que dan a las personas ahí. Fuimos por primera vez el sábado y estamos satisfechos con el servicio. Dijeron que el viernes temprano llega nuestra entrega. Y así fue exactamente a la hora que dijeron ya estaban los del delivery en casa muy amablemente con nosotros

Jeff was great! He was super knowledgeable and lead me to a great purchase. Highly recommend!

Friendly, courteous and knowledgeable saleswoman - Ashley. She’s the best!

Thank you for your excellent service. My rep was very helpful and professional. answering all of my questions a +... I look forward in shopping at Ashley's again

Shopping at Ashley Furniture in Nanuet today was great! Our salespeople, Ashley, was so helpful and made it a 5 star experience! Thank you Ashley for all you did to help us today! We are looking forward to our furniture delivery!

Saw a sofa online. Called my closest Ashley’s and it led me to Reggie in Nanuet. Was done ordering it in 15 minutes with an additional discount. Most importantly didn’t even have to leave the house! Well played Reggie!

Great atmosphere, great service and wonderful salesperson.

Horrible needed to get in touch with him after the truck left couldn't get in touch with nobody but prior to that no problems

Had a great experience at Ashley! Was helped by Jeff who was extremely helpful and friendly. We will be back soon!

Fair price, quality items. However possibly the worst shopping experience ever. I will never shop at Ashley again

Jeff is extremely knowledgeable and very friendly. Shopping with him was a great experience

Dont bother waisting your time and money. The sales person and Manger guarantee delivery on a date of there choosing and failed to deliver. They don't even bother to call you, to let you know your purchase is being delayed an entire month later. I called the store to speak to a manager. I was told he would call me at 1pm and no call or message received. I finally went to the store and spoke to the Manger who was indifferent and not concerned with the issue. He blamed the delay and incompetence of Ashley's employees on there computer operations system. Then to brush me off with his tone and demeanor he ask me how I wanted to proceed because there was nothing he could do. I ask what was the cancelation process and he replied "done there is no process". To Ashley CEO, you need customer service and managers who who will make you money not loose money. I never said that I was going to cancel or that I wanted to cancel. But he walked me right into cancelation, there goes your sale. Imagine you buy from them and there's an issue with your purchase, how would they take care of it?. They would dismiss you as they did me. Purchase at your own risk.

Great service

Austin was a breath of fresh air to work with. He found me the best sectional for my lifestyle, took his time with me, was straightforward with all the details, configured what I wanted to my needs and was very patient. I trust the rest of the process with go as smoothly. See Austin at Ashley!

Great staff always friendly and helpful going above and beyond

Thanks Jeff!!

Jeff was very helpful, knowledgeable and professional. He helped us get exactly what we were looking for.

I visited the Ashley Home store in New City NY … I was greeted immediately by Austin … he was very knowledgeable and directed me through the process of purchasing a new sofa. I can honestly say this was a very pleasurable experience with a seasoned salesman… I’ll be retuning for additional needs very soon.

Reggie, our salesman, was amazing! So professional, so courteous, great sense of humor and very patient!!!! I thank you 😊 Today 22/21 the delivery came wow on time the delivery team terrific!! Patient, courteous so professional I thank you for such a positive experience Ashley furniture in Nanuet

Fast respectful and clean.

Wonderful experience very friendly people, very thankful for the help

Jeff was an amazing sales man! He was friendly and patient as we walked around the store. Great experience.

Sales person was very knowledgeable, helpful & pleasant. Delivery went like clockwork. On time, efficient & professional.

Everything went smoothly!Austin was very knowledgeable!

They were able to find the best recliner I was looking for. They weren’t pushing me to buy more .

Jeff was very helpful, friendly and knowledgeable with our purchase of a dresser.

I was very impressed with the selection the store had. I was also satestfied with my purchase Jeff was thoughful throughout the process. I would highly recommend their services. Only downside to my transaction is I bought a floor model which could not be delivered to me so I had to take a day off of work, rent a truck, pay a friend, just to recieve my purchase! I was promissed an additional $100 off my purchase for this inconvenience and never recieved it because the sales team couldn't communicate that amoungst themselves before they closed my purchase order. I didn't spend thousands of dollars on my couch set but I feel like if I did spend that much I would have never had to worry about delivery.

Austin was warm, knowledgeable, and professional. Great doing business with him!

Austin was very helpful and made sure I got the best deal possible.

Awesome experience, Jeff and Austin were super helpful. They walked us through the process, and we got a great deal on a couch, chair, and bed frame. Highly recommend!

The salesman was patient, polite and met our needs. His job was well done.

Excellent attention from my salesperson Fazny and his manager, Adolfo! Very happy with my purchase!

Please go see Jeffery!!! He was amazing to work with. Made our moving process a lot smoother. Answered any questions we had, super detailed, super helpful!

Store salesmen were very courteous and gave us space and time to look around. They were available to answer any questions and took their time to help us customize our selection. Highly recommend. Thank you Ashley of Nanuet.

Jeffrey Joseph was hilarious. Made shopping for furniture not a drag. Also everyone in the shop was very helpful.

Well organized store. Good sales people. At least they don’t follow the customer throughout their visit like other furniture stores. Price is above average for average furniture. Delivery service is $100 which should be discontinued or free when the merchandise are overpriced.

My wife and I were in search of a sofa. We had gone to every furniture store in the area including Ashley. When we arrived we were greeted by Austin who let us browse without feeling overwhelmed. He was nice and worked with us to get the best price. We walked out with a new sofa and a pleasant experience.

Austin helped me out the whole process. Thank you Ashley Furniture for having my things delivered to my home. They even assemble it for you.

Jeffrey is the man to go to when shopping for furniture, his product knowledge will put any doubts at ease, He is extremely friendly and willing to go the extra mile for his clients. I would gladly refer him to anyone any day

Let me start by saying this. If you're in the Rockland area or even considering going to this Ashley Furniture, look no further. This is the place to go. I bought my couch through Reggie and let me tell you this, he was anything but a "salesman". I never once felt pressured, forced to buy, smothered, etc. He got me the best deal possible and didn't even push the protection plan on me when I stated I don't need it. Even his co-workers who I didnt deal with, I could tell by the way they handled their customers, they were exactly the same. This was easily one of the best buying experiences I've had and I will be recommending anyone I know to this place. 100/10 Five stars!

Came to help our son find a couch - Gayle helped us find the perfect one! The moment we walked in - she greeted us with such a kind, energetic personality! She took her time and went over our options with great knowledge. From the store experience to delivery and the merchandise, I would go back again and highly recommend Ashley furniture in Nanuet!

Jeff was an amazing salesman.

Come see Jeff for a fun, easy going shopping experience!

Thanks for the patience!

Thank you SO much Austin and Jeff! You were incredibly helpful and patient throughout the whole process… We absolutely love our new couch. Will definitely return to this location

I went to Ashley home store in Nanuet looking for some bedroom furniture. I was greeted by Fazny after walking into the store. Not only was he super friendly, he was very helpful and worked with me to find what I was looking for within my price range. One of the items I was looking for was a wardrobe-like piece with storage for my bedroom. They didn’t have what I was looking for in the store but I was able to show Fazny a similar piece and he pulled up something online that I absolutely loved and got it ordered for me. Overall I had a great experience.

Jeffrey And Austin did a great job. My experience was wonderful. I will recommend your store to my friends and relatives. Will definitely be back.

My husband and I bought our couch here and Jeff and Fazny was both very helpful, efficient, and quick to get us financed and out the door!

I was looking to purchase a sofa, rocker recliner and mattress. I ended up buying all my furnishings at Ashley. I had a great experience working with Gayle and Austin. The first time I went in to the store, I met Gayle. There was no sales pressure put on me by her. She was there to help yet allowed me the distance to look around. Though I picked out the rocker recliner I wanted, I wasn’t exactly sure which sofa I was going to purchase. I told Gayle I needed to go home and think about which one I was going to choose. She gave me her card, told me her hours and explained that I should make an appointment to meet with her and her sales team partner, Austin, if I planned on purchasing a mattress as well. The next day I called her and set up the appointment with them. When I finally went in for my appointment, Gayle introduced me to Austin. We went back to the mattress section. At that tine Austin explained the differences between each mattress while I tried each of them out. Not only did I not feel rushed, but they made sure I chose the exact “mattress comfort” that worked for me. After I decided on the mattress, we then went back to the sofas. Before I made my final decision, they were kind enough to have the rocker recliner I had chosen brought to the back of the store. They had the chair placed by the sofa I was considering, to make sure I liked them together! And as a bonus, I even found the perfect area rug! Thanks again to Gayle and Austin for making my shopping experience easy and fun. P.S. I also would like to say that the gentlemen who delivered the furniture also went above and beyond with their delivery service. All in all, I highly recommend purchasing from Ashley.

Jeff helped us out with excellent service even though we were moving to Florida and couldn’t order from this store for delivery there.

I came here looking for a sofa sleeper and was immediately greeted by a guy named Jeff! He was extremely professional and pleasant! I was indecisive with my decision and after literally walking me through the whole store, showing me options on the kiosk and bringing me back to couches I wanted to view again, I finally made a decision and he stuck with me every step of the way! He didn’t make me feel like I was being bothersome and was extremely patient with me throughout the entire process! I deff recommend if you are coming to the store to ask for Jeff! Great asset to the company.

I purchased a sofa from Ashley in Nanuet. Gayle was my sales lady and she was great! I had a hard time choosing a sofa and she helped me every step of the way. Both Gayle and the manager there helped me seal the deal on a great sectional! I had a great experience from the purchasing to the delivery. Everything went smooth and timely. I highly recommend this Ashley Furniture store!

I had a very nice experience with Austin and Gayle…..Austin was very busy so I had to wait a little for him but it was worth the wait….They both got back to me and answered all my questions…..can’t wait to get my new furniture for our new apartment🌞

Came in had a great experience. Was greeted by Jeff who was very knowledgeable and got me exactly what I wanted. While checking out I was also greeted by Alex who ensured my service was nothing short of a great experience. Both gentlemen did a great job and made my experience amazing.

The sales team was busy chatting

Jeff was fantastic! He let us take our time looking at all of our options, was open to all our sometimes obnoxious questions and always had a smile! The process of making our purchase was easy and all of the paperwork was explained thoroughly!

I had a wonderful experience. The salesman Fanzy was truly amazing and the manager was truly wonderful.

Great customer service, Gayle and Austin helped me pick out a new bedroom set. They were very professional. The showroom is very nice and there is a good variety of items to choose from.

We recently purchased our bedroom set and mattress from Adolfo and Gayle. They were amazing!

Gayle was so helpful & wonderful to deal with.

(Translated by Google) Beautiful furniture (Original) Hermosos muebles

My wife and I went to Ashley Furniture tonight after work to find a sectional sofa. Reggie and Joe took such amazing care of us. They were attentive and accommodating and It was such a pleasure to work with them both… we actually had a lot of fun!

Austin Millen of Nanuet was such a great help in getting the perfect sofa for our first apartment. He worked out the perfect deal for us. Thank Austin for being so incredible, we are so happy!!

No pressure at all, and Fazny and Brian are both awesome normal ppl, not that pushy salesman type. Totally went above and beyond for me. Hands down 100% better experience and quality then Bobs, that place is terrible

Great experience in the Nanuet store. Reggie and Elijah were amazing.

Purchased a dining room set at the Nanuet Ashley store and had the best experience. Gayle and Austen were wonderful. Not pushy but very informative. We received the set last week and are loving it. Thank you so much for a great buying experience!

I came in for a new dining room set. I worked with Reggie and Jeff and it was an amazing experience. I will recommend Ashley Nanuet to everyone!

The customer service here is AWESOME!! I can’t believe that my salesperson, Gayle Van Dunk, has only been working here for a month!!! She’s excellent and focused on her customer!!

I came into the store looking for a recliner. Gayle met me with a pleasant smile and said what room are you looking to decorate today? We had an instant connection. She then called her coworker Austin in and found me the perfect recliner. I will refer them to all of my associates. Thanks Ashley!

Great experience buying from Fazny at Ashley. He wasn't like those monstrous vultures over at R&F. He let us do our thing and was right there when we need him to get us a great deal on a bedroom set. I will recommend him to all my friends and family!

Great service from store to delivery

Ashley Furniture has a variety of style & fabrics at reasonable prices.

Austin was phenomenal throughout my experience with Ashley furniture. He was extremely knowledgeable on all products and ultimately helped me find the perfect piece. There was a slight mixup with the delivery - I reached out to Austin and he was on top of the situation immediately.

I dealt with Reggie at Ashley’s Homestore, and he was very helpful and I definitely recommend asking for him when choosing this store in Nanuet, NY.

I went looking for just a bed, just a bed, no other pieceof. I explained to the guy what I was looking for. I did not want, nor did I need, to be questioned about a mattress, nightstands, etc. Samuel Ramirez at the Nanuet store did not try to bum rush me into other pieces. He was quite knowledgeable about the particular bed I was looking at. He answered all my questions and made me comfortable with making my purchase from him.

Omg... early delivery and I am sooo excited. Surprised with the 9 pillows. Had to refuse one small table as wanted the larger corner table. I am over the moon and a special thank you to Austin for being above and beyond an awesome salesman.

My husband and I had a great experience today. We were greeted immediately and we really appreciated the space to shop and not being followed , while at the same time having help whenever we had a question. Reggie was great and we are very happy with his service and how easy and pleasant he made the experience ! Thanks Reggie

Great experience with Fazny

Austin was great, got exactly what I asked for in a smooth transaction

Salesman very patient and helpful in sorting thru my needs vs. availability. Not pushy or pressuring at all

Easy process and very nice sales person.

The salesman Austen was very patient with my 91 year old mother. We were shopping for a recliner for her. He addressed her and her likes and dislikes. The delivery service was prompt and they emailed window of time and called 20 minutes before delivery arrival. Every thing completed from day of shopping to delivery within a week. Service was excellent Thank you Ashley Furniture

Great service in store! Reggie was so easy to work with. Delivery was quick, delivery men were friendly, they set up quickly & removed all garbage. I only have good things to say.

11/28 went into Nanuet Store. Sam was a great Salesman. He answered questions and provided great information. He was not pushy. What we went in for is what we got. Delivery was set up same week and the delivery team was pleasant, professional, on time and quick to set up our couch. When I need or want to update more pieces I will return to this location to purchase

I was looking for very specific chairs and a dining room table. Fazny really helped me out with everything I was looking for and was very patient with all the changes I made! Highly reccomend to buy furniture here

Everyone was super helpful! Our delivery came really quickly and they set it up exactly where we wanted it! Would definitely buy again.

Our sales consultant, Austin is tremendous. His knowledge of the products and services is excellent. Our experience with him was top notch. Thank you

Very quick professional and kept good communication on time of arrival.

Joy , Bryan and Elo were amazing :). They were very helpful with resolving the issue we experienced with another store. Will definitely do business here in the future.And, thanks to Bryan for the recommendation (Rockland Bakery) , the bread was amazing.

Reggie Bennett the Best advisor. From selection to payment options, you will be amazed by his professionalism.

Nanuet store has an amazing selection but most importantly they have this amazing, super helpful salesman named REGGIE! We came in looking for a dining room and family room furniture and were indecisive. Reggi got our price points, found out when we needed it by and was able to direct us to the pieces that worked for us. In just twenty minutes, he helped us organize our purchase, where, when and finance options we didn't even know about. My husband and I can't say enough good things about him. He's not just about the sale, he actually helps later if you have questions and call him after the sale. Great service!

Kenny will just sell your information without providing any follow through or customer service.

Great experience. Reggie was knowledgable, professional and showed great customer service. All went well with delivery as well.

Reggie is awesome! He was so helpful and knowledgeable.

Waited 5 months for it to arrive and my chairs r higher then the table and it came all scratched up

worst service ever! first, we bought a dining table and they sent the wrong one, which thankfully, they exchanged for the original one we wanted. then we bought a couch and placed it on TOP of the back of our pickup truck and when we came home, we finally noticed that the back panel of the couch was broken. it was impossible for the couch to have broken during the trip home since we did not put any heavy pressure on the couch. they refused to let us return it even if something clearly happened to the couch at the warehouse.

Not very welcoming when you enter the store. Associates see you walk in and and they walk away without greeting you or asking you for help. You walk around the store and no one asks if you need help. Items don't seem to be worth the price that it is being sold for.

I came to Ashleys looking for a specific bed set in mind and left the store with that exact same one! How many of you can say that? But of course, I couldn’t have done it without my sales rep, Reggie. Reggie greeted me at the door, and he asked what it was I was looking for, I only briefly explained to him the bedding set. However, Reggie knew what I needed right away and which one it was! His customer service was phenomenal, and he answered all my a million and one questions. Thank you once more! Can’t wait to do business with you again, Reggie

Excellent purchase...great salesman/woman .Not pushy or bothersome. Highly reccomend. Staff is professional and knowledgeable.

Great store, beautiful furniture, and excellent customer service!! Reggie B is THE BEST!!!!! Highly recommend this store!! Thank you Reggie!

Nice selection. We found what we were looking for

Very helpful sales people.

We came into Ashley’s looking for a coffee table and end tables and were initially greeted by Ryan. We were there for 3 hours because we were very indecisive about what style and size we wanted to go with for our living room set. Ryan was extremely patient, friendly and helpful when it came to us going back and forth about styles. He let us use his tablet, the big computer touch screen, and walked us around to test out certain styles. We ended up ordering a whole new living room collection set he suggested to us. He also gave us a really good deal on everything including the protection plan. We would definitely recommend this Ashley’s location and working with Ryan!

Sam and Tim are amazing

I went to Ashley to get furniture for my living room, Reggie B was my sales associate. He was super patient to deal with my crazy indecisiveness and super helpful. Not to mention the Nanuet location has a very tasteful selection of furniture and great sales ! I will definitely be returning to Ashley in the future.

Awesome customer service! Reggie was my sales representative who was extremely helpful, patient, personable and answered every question I had. When I had customer service questions and my delivery date was pushed back, Reggie continued to assist along with Doris. Doris was very knowledgeable & helpful in researching the situation and keeping in touch with me. She was wonderful! Would recommend Reggie & Doris from the Nanuet location and continue to shop here!

Samuel Ramirez was amazing!! 👍🏾👍🏾 Great help!!!

April is definitely the one to talk to...Make sure you ask for her...

April is an outstanding sales person

Amazing! Tim and Sam were so helpful and knowledgeable! We bought a living room set and kitchen set, they were fun and knew exactly what we wanted!

I went in knowing, or at least I thought I did, exactly what I wanted. I needed a nice new couch and wanted to match as close as I could to my existing 2 month old loveseat. After looking myself, I tracked Reggie B., aka, ‘the salesman’ down and he really helped. Put up with my nonsense and actually was able to put me into an exact match AND have it delivered (scheduled so far) 4 days later. Huge deciding factor. Reggie was super friendly and I’ll be back for more, as Reggie I’m sure saw.... after the holidays. 🙄 Reggie closed the deal and now I’m just awaiting my new couch. Thanks Reggie, and Ashley Furniture for making it easy. Ok. That’s all the kindness I have for the entire day, maybe week!....Now let’s talk about the delivery fee.... $79??? I’m not feeling the love.... and it’s taxed! Yes, I’m familiar with NY taxation rules.... but still.... ouch.

DISAPPOINTED! DO NOT SHOP HERE. after spending nearly $7000 through Ashley furniture i find this store in Nanuet NY lacks ZERO customer service. Kenny, April and their Store manger have yet to return A phone call regarding a back order (yes I get it, many places are back ordered) a 4 week back order is going on 15 weeks and They, however, won’t even return my call. i have left text messages, phone calls, now have resorted to corporate. customer service goes a long way these days and the store does not have any. Once you order you will NOT HEAR back.

The 5 stars i am giving is only for the sales person named Reggie. I had a terrible experience with Ashley Furniture that lasted for for about 4 months. I was owed a refund as well and was given a run around to get my refund. Reggie was the only one who was nice enough to help me resolve the issue he was kind, understanding and professional. So thank you Reggie from the Nanuet Store in Rockland County, NY

They said I was going to get my furniture in 2 weeks it took them two months every single time I try to call it says you're 60 in front of me

To be fair. The person I dealt with when I first went to the store in August was very helpful and professional. That’s where it all ended. I bought these couches in August. We were told because of COVID we wouldn’t get them till October. The FIRST time they deliver the couches the driver tells me this is wrong as I tell him I ordered right love seat, left sofa sectional. They sent two right pieces. I call Ashley. They say the driver was wrong they are both the same. This makes no sense. He says for next delivery, make them bring it in For the SECOND delivery I notice immediately coming off the truck it’s wrong. I tell them Ashley instructed me to have you bring it in, they say it’s the right order. The love seat is correct, the sofa is not, it’s suppose to be left but it’s right. ITS ALSO A COMPLETELY DIFFERENT COUCH!!!! So, now I have to have a THIRD delivery. No compensation or discount from having to take off work two days for the delivery. Go elsewhere.

This is not a place to buy furniture. It is said to provide the best service before making a purchase, but the service provided by this store is completely absurd. I was on standby at 50 minutes to connect to customer service, and the technician told me that after ordering the part, the customer service would give me a call when rescheduling, but the customer service did not even know when the part would arrive. Then, when the part arrives, I call Customer Service again and ask them to schedule. I can't understand why I need to use it like this while taking my busy time due to a defect in the product a little bit 6 months after I used it. Think again before buying a product. Not really here. this is really ridiculous customer service.

I had the worst experience ever. I placed an in store order for 4 high chairs and a sectional. Received neither an email confirmation or clear delivery date on a $2600 order. After about 2 weeks, I decided to pull out the receipt and closely examine it. I realized that i was overcharged on every item by a salesman named Sam. I returned to the store and got a clear delivery date and confirmation from a nice man named Reggie. Reggie also adjusted the prices. The high chairs were in my home within a few short days. Here's where it got crazy. Two weeks later the sectional was set to arrive. The delivery men came and begin unloading. After about 20 minutes I realized something was wrong. Half of the sectional they bought into my house was from another entirely different furniture set. They delivered me half a sectional. They told me that they were told the day before that a piece was missing but to still make the drop off. Nobody told me about the missing piece and this does not explain why they literally bought in and unwrapped an entirely different sectional piece with my order. I spoke to their boss and the store manager who assured me that the other piece would be delivered within a week. He also took off half the delivery price. A few days later the missing sectional piece was set to arrive between 12 and 4 pm. I got a call at 2:34 that they were 10 minutes away. At around 3:50 I called my sales guy Sam. He said that the actual delivery window began at 12:45 and that sometimes they could be a little early or late and not to worry because they deliver up until 8 pm. At around 6-7 I began calling the store and getting placed on hold and bounced around. I literally was being hung up on. My girlfriend tried calling from her phone but it was linked to the sales transaction so They ignored her calls too. It's 7:20 and I still don't have my sectional. Do not buy from this place. Their products are good I will admit, but they offered the worst customer service imaginable and should be reported. I will file a report with the BBB. Avoid this place. Check out my half sectional! Photo of Ashley HomeStore - Nanuet, NY, United States

We had an awesome experience shopping here. April was extremely helpful and patient with us in our shopping process. If you get the chance to, work with her—she is very knowledgeable and pleasant to work with.

Friendly staff, not pushy. Horrible selection, though and prices not great.

What a nightmare. I bought a couch back before The pandemic started in store and scheduled it’s delivery. When I walked into the store we purchased it for almost double the price that was advertised online. They also have a warranty and delivery fee higher than what is available from Ashley.com. I came back the next day and they honored the online price but not the delivery and warranty price. They explained the online store and showroom are two different entities so the prices can be different. As a consumer why would anyone ever walk into a showroom if the SAME company online is undercutting their retail stores? Fast forward to delivery months later. On the day before delivery I get a notice they would be cancelling my delivery because the piece is backordered. I called and apparently the company fulfills the order just a few days before delivery is scheduled not when I placed the order months ago (You would think it would be sitting in the warehouse collecting dust). Anyway, I call again and they tell me the piece should come 2 weeks later. I call again two weeks later and they tell me to call back at the end of the month. I understand we’re in the midst of the pandemic but COMMON! Me and my wife are both front line workers (she’s a clinician and I’m a pharmacist) we’ve been working non stop for the past few months and moved for her job during this whole mess. We don’t have anything to sit on at home and it honestly sucks. Ashley has done absolutely nothing to clarify delivery dates or provide any help both online or on the phone. Honestly, just avoid them. If your not going to get ripped off in store, you’ll likely be subject to their 2nd rate service. We were lucky enough to be subject to both.

They don’t care about if your happy with your furniture, they are just eager to get your money then your on your own

Prompt friendly service, no pressure.

Big fat 0. Called to get sectional in Baychester ave, Bx store. Salesperson promises he had. Got there he lied. Didn’t have

Customer service 👍, have gotten durable fashionable furniture online and in stores, great payment program too ☮️

Reggie is an excellent salesmen, really knows his stuff and got me the best deal possible. Would recommend everyone go there and see Reggie.

Pricing is so ridiculously high and no significantly better quality in place

DO NOT BUY FROM HERE!! If I could give this place negative stars I would. I bought a couch from here around the 4th of July and scheduled the delivery for August. When I got home I realized I had to switch the two end pieces so I text my salesman Mike and he said no problem he would make the switch. Well August 6th my delivery date comes and the couch is delivered and the two end pieces were never changed and were the wrong ones. I refused delivery of them and sent them back. I called a few times in the next month and kept getting “the pieces are on truck status” then was told “we just took them off truck status” no one could give me a timeframe for the delivery of the two pieces. Finally on sept 3rd almost a month after receiving my couch I went to the store my self to get it handled and the date of delivery was finally scheduled (have yet to receive, date is for next week) that was issue number 1. Issue number 2 is that a week after I received the delivery I notice the leather on the back seams of 2 of the 4 pieces was splitting, not what you should get from a week old couch! So I called the customer service line and they told me to send pictures of the damage and the tags on the pieces so I did, after a few days of no response I called and the guy on the phone tells me “oh yeah that’s not supposed to be like that, we’ll get some one out to repair it” so I agreed unwillingly because who wants a “repaired” couch that was only delivered a week ago. After some back and fourth on following phone calls to schedule a date for the repair man to come, he finally shows up. When the repairman got there he looked at the damage and found another spot on a 3rd piece (now 3/4 pieces are damaged in the same way). He asked me if they sent the “parts”. I told him no that they never mentioned anything about sending out parts so he tells me he can’t do anything and gives me a look as if to say I’m not surprised this has happened (apparently this has happened before). So when I went back to the store that day which is the same day to finally find out a delivery date for the missing end pieces the woman at the store when I purchased the couch (Nanuet) tells me I have to call the customer service number to see about replacement. I called today (9/6) and she tells me they do not do exchanges or refunds and can only send some one to repair the pieces to “showroom quality” I told her I did not pay $2100 for a repaired couch. After some more back and fourth it was clear that no one in this company or even the store itself was willing to do the right thing and even try to salvage a customer. Because not only will they not exchange the pieces or take the couch back and refund my money they were not even willing to offer and compensation for needing to have the couch repaired a week after it’s purchase. Needless to say this is the 1st and absolute last time I will ever shop at an Ashley furniture store especially the one in Nanuet. I will also be filing a complaint with the BBB and consumer protection.

I bought a bedroom set and within 3 days the bottom legs fell off. Called for Ashley to come fix they they didn't come. Said I didn't confirmed the apartment but I never got a call. Then they told me that its normal for the bottom legs of the bed to come off. I am only 140 pounds and I cant even lay down on my bed. They wont take take it back. So now I'm stuck with a broken bed that I paid 2000.000 for. Please be aware of this and dont buy from this company.

First time horrible horrible horrible experience. They delivered soffa which did not fit and had to return back but they damaged my house walls, window frame and entrance door. No feed back yet!!! Also they delivered a round table with 4 chairs all damaged and scratched first and second delivery! Super unprofessional delivery team! Strongly don’t recommend Ashley!

Good shop variety items

Bryan the manager and Kenney one of the many amazing sales people showed my wife and I a entertainment center and a incredible sectional that we fell in love with and needed to have.

The salesperson misinformed us of the shipping process to get their quick sale. The salesperson was new to this location, and unaware that this location does not deliver furniture broken down and to be built in the home, unlike most Ashley locations and franchises in the United States. As a result, our couch was delivered assembled and did not fit through our doorway. I called the location and informed them of the issue and that I expect a full refund due to their error. I received a call from the salesperson telling me they can still offer me the break down service until Francesa, the supervisor, overheard the salesperson once again misinform me of the process and corrected him, before speaking with me on the phone. My service fee refund of $86 was denied. She told me the only person who could help me is the Ashley CEO, and she refused to give me the contact information. They have still denied me a refund of the $86 service fee, despite the evidence presented. I received irrational phone calls containing abusive language from Brian, the sales supervisor standing up for their salesperson's error. Brian has flat out denied the evidence, despite his supervisor, Francesca, witnessing the second occurrence. This franchise location's leadership and customer service is absolutely abysmal. It has been an absolute nightmare to manage, and emotionally draining to be treated this way. They should be avoided until they have policies in place that are fair to you, the customer.

Prices are a little high, quality so so.

Horrible service they will lie to u just to make a sale!!! Don’t see Sam and staff had a big problem and didn’t help in any need...

I ordered the sofa to be delivered on 19 March between 2 PM and 6 PM. I had to call three times to get a woman named Jackie tell me that the driver would be at my house by 5:30 PM driver never showed up, never once called, and it is now 6:30 PM and I still haven’t heard anything from the store which I’ve called several times and been put on hold for 25 minutes at a time, nor have I heard from the driver to say he was running late or that the order was going to be Delayed or delivered.

Horrible experience. Bedroom set came with two damaged pieces. Repairs and exchanges were nightmares. Ashley did not care we wasted over 10 hours of our time with replacements and technicians to fix. Called corporate they don’t care. The store gave us the run around for weeks trying to get someone to be accountable. I will never go back. I Cut up my Ashley CC. Stay Away!!!!

DO NOT DO BUSINESS WITH THIS COMPANY!!!!!! I visited this store and was able to open a credit card and place an order in less than an hour with no problems. This was my first time shopping with themEVER. That was DEC 2018 it is now MARCH 2019 and i still haven't received my order. The first delivery date (I took off of work) my delivery was scheduled for 9-1pm. I got a call the same day 9:20am saying they can't deliver the item is damaged. I was disappointed but I understood. The second delivery date (I took off of work AGAIN), I got called the day before my delivery was scheduled telling me the item is damaged and can't be delivered..... I told the person who called to just cancel the oreder because I felt like games were being played. I was told I had to contact the Nanuet NY a store directly. I was told they cannot cancel because the order is sceduled for delivery I tried to explain the item was not being delivered. They began giving me the run around I was told i had to speak to a manager, i was kept on hold, then hung up on. When i called back they refunded my down payment but told they would not refund the delivery fee for items that never arrived to my home. I became LIVID. I had to threaten to contact the "Better Business Bureau" before they took me seriously. To date i have no receipt of the cancelled order and the order is still reflected on the credit card I opened. THEY ARE FRAUDS AND SCAMMERS...... BUYERS BEWARE!!!!!!!

Very rude people

Good furniture. Good price. Staff are very nice and helpful.

I love Ashley Furniture because they have great prices and their furniture is really good and reasonable I just bought my couch there