Ashley Store New York, NY (East River)

Walked in with my mom to get a recliner for my dad and Carlos helped us right away. He was kind and super helpful. Highly recommend.

Carlos Otero, the sales rep/manager was extremely helpful, knowledgeable, courteous, and very professional. Go ask for Carlos if you want excellent quality and kind service. I am 100% satisfied with my experience in dealing with this Ashley location! I will definitely revisit this Ashley Furniture store again to do more business with Carlos!

Went to this location with my mom and Carlos helped her. He was very kind, professional, and knowlegeable regarding the financing and product. Thank You to Carlos for helping my mom. Overall this was a good experience!

Carlos

It was a great experience as both Carlos and Neco had a lot of patience and were very helpful. They provided me with a lot of choices, and helpful informations. Great deals, beauty samples.

I had such a great experience at Ashley Furniture! They got me the perfect couch in less than an hour — super quick and easy. The team really knew what I was looking for, and they made the whole process stress-free. On top of that, everyone had a friendly and fun attitude, which made shopping here even better. Highly recommend!

The sale reps were so patient and wonderful to work with. I definitely recommend this location. Btw my sales reps were Carlos and Abel.

Amazing service

Amina helped us find the perfect couch. The process was smooth and pleasant! Highly recommend Ashley!

We had an amazing experience here! Amina and Cory were beyond lovely and guided us with the most helpful recommendations. We’re incredibly happy with our furniture and our shopping experience!

Ashley is one of the best I love everything. They are nice people gentle working in that company . They have amazing furnitures , in store 116 street Harlem mall , Amina and Carlos are the best Salesman and saleswoman I ever seen She’s so pretty patient and , king. For the delivery best team come to my apartment very on time and professional , Jenny Very engaging sending me message letting me know every step, thank you. I do recommend Ashley furniture and I do recommend the team delivery, Franklin !

Poor customer service. The sales rep was decent up until the couch we came in to see was high up on some shelf and it could not be tested out. He instantly lost interest in wanting to assist us. Lucky for us, Bobs furniture was 1 minute away. The customer service there was exquisite and we left with a purchase.

Mel helped me today, he was very informative and helped me pick the best couch for my new studio apartment. I’m very happy with my purchase

Sales Rep , Carlos and Assistant were very helpful in explaining all the products at the store

(Translated by Google) Carlos was very kind and explained everything very well. (Original) Carlos fue muy amable y explicaron todo muy bien

carlos was the best!!!!!

Carlos did such an amazing job with my first purchase of buying my mattress and dinning room set that I came back to see him for another purchase on my son's bedroom furniture. Thank you again Carlos for such a great job I'll be back soon.

(Translated by Google) The best man helps us in everything very quickly and attentively. (Original) The best man nos ayuda en todo muy rápido atento

Nico and Carlos were very respectful, skilled salespeople. Thank you

Niko and Carlos were great! Great customer service

If I could give this place 0 stars I would. I ordered an entire bedroom set with white glove delivery and install service which is an extra $170. On the day my delivery was coming (which I took off work for)we were the last stop and they tell us upon arrival that the warehouse forgot the hardware to set up the bed. Because they couldn’t set up the bed they were told to not unbox and set up any items. Now I am bedless and my bedroom is filled with boxes of all my furniture. After talking to customer service they have no idea where the hardware is and our only option is to reorder a new bed which they have no idea when that will arrive. Oh and they’re only willing to refund half of the white glove service for the inconvenience. I have never received worst customer service in my life. I wish I never ordered from this place

Good customer service.

Mel at Ashley Furniture was outstanding. He brought patience, humor, and creativity to the process, making what could have been stressful feel easy. He took the time to truly understand the situation and worked with care to stage things the right way. Most importantly, He didn’t stop until everything was made right. Mel’s service and approach turned the experience into a positive one — He’s a true professional who goes above and beyond.

We loved our time with Mel he was amazing. His knowledge and flexibility really helped us shape our space!

Great experience. Amina, one of the workers, was very polite and great at explaining everything. Definitely would recommend!

Nevó and Carlos were very helpful! Loved how they explained everything before buying., will recommend to family❤️

Excellent customer service!

Carlos is a wonderful and professional sales person.

Wonderful Customer Service by Ashley S

Place was very welcoming, Carlos went above and beyond for us!!! He answered all of our questions and concerns. Was patient with us while we viewed the items on display and even helped us find the best deals. He took great care of us and I purchased my first piece of furniture for my new home with him and will be back to find more pieces with him. Thank you, Carlos!

Nico and Carlos were awesome and very helpful!

Nico and Carlos are the best and most helpful!

Carlos and Abel were great. They showed us around and walked us through everything smooth and nice process.

Neco listened and made sure to hear what I was interested in and immediately took me to couches and sectionals based on my wants. I ended up buying a sectional and enjoyed the whole experience

Abel was a pleasure. He was incredibly helpful and willing to accommodate me and my friend. He made our experience at Ashley furniture and we appreciate his service.

Carlos was amazing! No pressure just solid reliable information with a smile. He’s a real asset to your company. ❤️

Neco & Carlos were very helpful with our purchases, very informative & knowledgeable with all our questions. I would recommend anyone shopping at East River Ashley's to speak with them.

Both Carlos & Abel were amazing help to myself & my husband when picking our furniture & helping us make our house feel like HOME. They were genuine,patient & had great hospitality from start to finish. 10/10 would recommend.

Carlos delivered and excellent customer service experience. Thank you.

Big shout out to Mr. Ortero. His customer service is at 100 and definitely help me and my family find the perfect chair. From the moment i stepped in yhe store to when i left with same day purchase, he made every second smooth and conforting. Phenomenal experience! Thank you Mr. Ortero, i will definitely be back!

Hi Carlos, Just wanted to thank you for your help on the showroom floor today. Your attention to detail, Product knowledge, and the willingness To go the extra mile made the experience Smooth and enjoyable. I really appreciate the great service. Thank you James Smith

Abel and Carlos’s were thorough and helpful, the team went above and beyond to make sure we were completely satisfied with our purchase.

Upon entering store I was greeted by sales person name Carlos. He greeted us, asked our names and asked us what we were looking for. After showing us different items . We found what we were looking for ! He made sure our check out process went very smoothly . Carlos was professional, patient and answered all of our questions. Left out the store very satisfied with our purchase! Thank you Carlos!

Carlos was extremely helpful and informative during the whole process of purchasing a couch.

Amina and Mel were great friendly and very curious of our budget and helped get exactly what we needed.

Absolutely amazing service!! Thank you so much Carlos for the amazing service

Had a nice experience. Carlos was very helpful and hooked me up with a great deal on a dining set.

Carlos and Abel were great help!!

Amina was very helpful and made the experience of buying our couch enjoyable and easy! Would recommend her to anyone looking for furniture in NYC!

Isaiah & Carlos helped me find the perfect mattress and adjustable base for my budget. They went above and beyond to find a bed frame that would fit the adjustable base. Thank you for making this process seamless and for setting up delivery far enough out to add in more bedroom pieces once we get into the apartment to measure. Thank you!

Carlos took great care of us! Would recommend and would come back!!

I was just there today and was helped by Abel. Thank you so much Abel!! He is so patient and knowledgeable. I ended up buying a beautiful sectional and I’m so excited. Please ask for Abel at your next visit to the store, he is wonderful!! 🫶🏽

Carlos was amazing! He help us get what we needed for a good price.

Mel made the whole process smooth and as pain free as possible. Comfortable couch, relaxing experience all around.

Mel was an absolute pleasure to work with, he actually made the experience fun which is saying alot because I do not like furniture shopping. Please stop by and ask for him!

MEL is a great salesperson, this is the second time we coming back to Ashley ...He is helpful , he works around our budget .. He brings great energy to the store.. We will be coming back

Abel and Isaiah were very helpful when setting up my new place. Shout out to them! 💜

Great store, exceptional customer service. It was awesome doing business with Abel and Carlos they are super helpful and very patient with me since I couldn’t make up my mind because they have so many beautiful different options. Highly recommend 💯

Excellent customer service

Carlos was very helpful in choosing my furniture for my son. Very attentive and kind.

Ashley Furniture has beautiful, comfortable, and quality furniture. The staff was a huge help in getting me the right couch to fit my space. Can’t wait to have my new sofa sectional!

Hand a great experience with Mel at Ashley Furniture. Very helpful!

Mel was very helpful and had a lot of information

The drivers and guys where very professional and on time and communication very well. The need a bonus

Wonderful experience! Chris was my salesperson. He was very knowledgeable. Took his time. I would definitely come back here. Manager offered us coffee or water. Recommend highly

Cris was such a pleasure to work with. He was very knowledgeable and professional and a beautiful person all around. Very helpful with our selection of couch and we will be back thanks to Cris. Thanks for everything!!!

Went to Ashley Home for the first time, not sure what to expect . Mel was patient with us and our wild requests. We left with what we needed and plans to return for more. From one Mel to another, it was a pleasant experience.

I had a great shopping experience with Mel on the 4th of July. He was enthusiastic, creative and knowledgeable . He effectively presented me with an array of great sofa and coffee table options based on the information I presented him.

I worked with Cris to help find furniture for my new home and he was absolutely amazing. Cris had a variety of options to show us, he went in detail to explain the comfort levels of all kinds of furniture and bedding, showing me the full vision of what I may be purchasing. I cannot thank Cris and Ashley Furniture Home Store enough for making this process smooth and very worthwhile. I am walking out with everything I needed, a strong understanding on what I purchased, and a FANTASTIC deal. Huge shout out to Cris, hopefully he can help me with any moves in the future as well!

Erick did an amazing job helping us figure the right furniture for the space we have, he took time to understand the style and color scheme we wanted, and then worked with us to ensure we got everything we wanted within our budget. We were able to get all the essentials for our living room, dining area, and bedroom in one place.The manager Carlos did a great job of ensuring we maximized our savings. Thank you both for helping us furnish our home and taking the time to make sure that we got everything done right.

Carlos was excellent to work with

Abel and Carlos were amazing assistants. They made sure to give us an awesome deal and made sure we were happy with our purchase.

Carlos greeted us as soon as we entered and made himself available every time we had a question. When we checked out he gave us options so we could choose what worked best for us. Great experience all around. 5 stars!

Had a fantastic experience with Erick! He was patient, resourceful and secured us a deal smoothly. Would highly recommend him!

Ashely did a phenomenal job assisting us in finding a couch today. Incredibly knowledge, detailed oriented and patient. She went above and beyond to made sure all our needs were met and we are so grateful!

Went into Ashley to buy a mattress for my mother and Carlos gave me a great recomendations without being to pushy. Great customer service will be returning for future purchases.

Erick and Carlos were amazing. Super informative about the brand and products and was extremely reassuring! Thank you again fellas!

These guys were phenomenal. I recieved a modul couch in two orders. Both times they were amazing! Thank you so much

Carlos was really kind and patient in helping me today he is the best go see Carlos !!!

Ashley Furniture has shown me exactly why people avoid big-box stores — zero accountability, no communication, and a complete lack of integrity. From the start, this felt like a bait-and-switch situation where all that mattered was getting my money, not delivering on a promise or meeting a real need. I made a purchase on May 25th for a chair that I clearly explained was for my disabled mother and needed by a specific time. I was told it would be delivered by June 19th. That date came and went with no communication, only for me to later find out the item was backordered. They then rescheduled the delivery for June 27th. But on June 26th, I received a message saying my item was ready to be scheduled for delivery — confusing, right? So I called customer service, and was told that the item was actually backordered until the third week of July. Completely different from what I was originally told. Naturally, I asked for a refund. I was told I had to call the store — except the store’s number redirects you right back to customer service. An endless loop with no one taking responsibility. I feel completely misled and taken advantage of. I was clear about my needs and the time frame, and I was reassured multiple times, only to find out none of it was true. It’s clear the only priority was making a sale, not supporting the customer. Ashley Furniture needs to seriously reevaluate their processes, communication, and level of care. I will never shop here again and strongly advise others to look elsewhere.

We were between two color options for a couch, and Carlos went above and beyond to help us decide, including moving cushions from across the store. Carlos also helped us get the best discount possible. Great experience from door in to door out.

I came into Ashley not knowing what I wanted, and Abel and Carlos were both excellent in assisting me find what I needed and organizing delivery. So super friendly and approachable, made me feel very valued as a customer! Amazing customer service, I will be back if I can. They really made my day worth it after hours of wandering around furniture shopping with no luck. I really can't thank you two enough!

Carlos created a welcoming environment, has excellent knowledge about different products including delivery requirements, very patient and never made me feel any pressure to purchase. It was great working with him.

Cris was great! Really helped me figure out the right couch for me.

Cris and Eric were a huge help. Cris gave us great guidance on the sofas which made our search incredibly easy. With Eric’s assistance we found the sofa we liked the most and ended up purchasing in-store!

Ask for Cris. He is very well informed. With a very respectful demeanor, he helped us find the couch we were looking for. Thanks again!

Chris & Carlos were super helpful!! 5 stars!! Great service & cant forget Corey!!!! All great guys! Thank you :-)

Really friendly and insightful, we had Erick and Ashley help us coordinate everything and they weren't rude or overbearing. Great service

Great customer service! Thank you, Cris

Carlos was a wonderfull professional always taking into account my preferences and keeping a very professional aproach to all my questions, helping me to decide better. He is a great value for Ashley.

Carlos and Erick were of the upmost assistance when searching for a couch for my home. Both were extremely patience, considerate and exceptionally knowledgeable in their expertise. They even offered drinks and food on the house. (which were delicious) If you’re in need of furniture definitely check out the Ashely’s at East River Plaza.

Cris at the Harlem location was incredibly knowledgeable, patient, and super easy to work with. It was a pleasure furnishing my bedroom. Very easy process.

Carlos was incredibly helpful and patient when I was picking out a couch! Gave suggestions based on the description of what I wanted. Carlos walked me through the payment process and the different routes that I could use to pay for the couch. He broke down each cost from the bill (p.s. highly suggest buying the protection plan if you have pets!). I settled on the Maggie Sofa + ottoman and am very happy with the selection! Lots of good pieces to choose from, but loved the seat depth, color, and fabric. Currently am in a narrow framed apartment and Ashley has a service that allows for full assembly/delivery in apartment. It comes in pieces that can fit through a 28” door frame! Please note that they deliver for free up to 3 flights of stairs and then it’s an additional $10 per flight per piece of furniture. Very much worth the $40 for a 5 floor walk up.

We left extremely satisfied with our purchase. From the moment we walked through the door Abel and Carlos were very hospitable and professional. Excellent service! They are very knowledgeable and friendly.

I received exceptional help from associate manager Carlos and associate Abel. They were extremely professional and made the purchase process smooth and seamless. I recommend shopping here

Christian & Carlos were extremely helpful! Came in with no idea how to navigate furniture shopping and left with an amazing deal. Made my experience so easy and stress free. They were also very patient and explained prices thoroughly. Would recommend 1000x over!

(Translated by Google) Carlos gave us excellent service. (Original) Carlos nos dio un excelente servicio.

My Experience here at Ashley Furniture was absolutely amazing!! Carlos, Ashley and Corey I truly appreciate your patience! And especially the fantastic coffee!!

I initially came in just to browse, but Carlos did a great job guiding the experience without being pushy. I wasn’t very forthcoming about what I was looking for, but he asked the right questions, identified a need, and ultimately helped me find the right bed. He was knowledgeable and, when he didn’t know an answer, was quick to check with someone who did. Professional, patient, and effective—he made the buying process easy. Also worth mentioning: they have a self-serve Starbucks coffee machine that somehow makes better drinks than an actual Starbucks. I’d honestly come back just for the chai latte.

Amazing service with Chris. From the moment I walked into the store he was helpful and attentive. He helped me secure my sofa at an amazing rate. Thanks Chris!

Cris was incredibly helpful with helping us pick out a couch for our new apartment and ensuring that it would fit through our narrow doors. He was patient and listened to our priorities! Would recommend shopping in store with Cris!

The customer service was phenomenal. Our rep. was attentive and dedicated to serving our needs. He made us feel welcomed and comfortable during our entire shopping experience. His patience and store knowledge were exceptional. His name is Carlos Otero.

Ashley and Carlos were very, very friendly. I usually don't like pushy salespeople, but because I kind of knew what I was looking for, I didn't allow them to overwhelm me. But they we're great. I'm even more grateful that I was eligible for the VIP discount that allowed my monthly payments to be at a lower cost, then what I was given at a different furniture store.

I highly recommend the 117th Street, NYC location. We were greeted by Ashley, who along with Carlos, provided excellent customer service and knowledge of the furniture we were interested. They were very courteous and extremely patient. Of course we purchased the bedroom set, mattress and box spring. Thank you Ashley and Carlos. We will be back.

(Translated by Google) I loved the service. I loved the service Chris provided. He made sure I had what I needed. He was very attentive and provided excellent customer service. (Original) Me encanto el servicio. Me encanto el servicio que brindo Chris se aseguro que estuviera lo que necesitaba muy atento y buen servicio al cliente.

Had a great experience finding our perfect couch! Carlos was wonderful - he really helped us find a good deal on a high quality couch.

ASK FOR ABEL!!!! Amazing service and prices!!!!

I came to the store just to accompany my mother on her furniture purchase, but I ended up having a great experience myself! The entire team was welcoming and helpful, “a home away from home!”. Erick, our salesperson, was fantastic, friendly, knowledgeable, and not pushy at all. Corey, the manager, also made us feel at ease and well taken care of. And shoutout to Carlos for the delicious chai latte, it was such a nice touch! Even though I didn’t buy anything this time, this is definitely a place I’ll be coming back to when I’m ready to order furniture.

Carlos was fantastic, respectful and Helpful with us. He helped us pick out 2 great sofa beds, showed us multiple and even helped with color combinations, he got us approved for credit but took it a step further and helped us get more funding approval. He helped us past closing and made us feel like family. Amazing salesman and human being thank you Carlos!

Ashley and Josean were amazing and very helpful easy going and very patient Recommend 100%

Erick and Carlos very helpful and knowledgeable! Attentive and friendly. Providing different options and services! Made decision making easy and smooth.

Mel have great customer service services very polite he understands our need and was great help

Mel was professional friendly and competent. He answered all my questions and suggested alternatives. I sincerely appreciate his advice and help. Thank you Mel! .

Great selection and delivery options. Carlos was so helpful and patient!

Carlos was Great!! Made the process nice & smooth!

I had the pleasure to work with Carlos who help me with a price match. Also he was very polite and professional. I will definitely recommend him. Thanks Carlos

My mom and I had a great experience here. Cris was amazing in showing us options and helping to pick out a sofa and dining room set. 10/10!!

Carlos is the best! Great customer service, always ask for him to be your furniture guy

Very good experience at this location. The salesmen were very helpful and very informative.

Shopping for furniture at Ashley was truly a remarkable experience. The salesman Erick was inviting as well as professional and welcoming. I never knew Ashley made and manufactured their own furniture. I just told Erick what kind of living room furniture I wanted -- microfiber or leather high back and he was able to take us to exactly what I wanted. I'm naming Ashley "the Gem of Harlem". Everyone on staff was friendly and hospitable. I will be back.

Chris did an excellent job helping me find furniture. He is patient and I appreciated his input.

Carlos has been amazing. He was professional and kind while showing us all the possibilities to upgrade our dining room. We’ll be back!

Thanks Eric for helping me out , He was very professional and took time to show me the different furnitures that I would like, top tier services

Helped me out a lot, since I came in good spirited people, professional and top tier service!

Great customer . Carlos helped choose the right choice of couch . Very patient and understanding . Great Customer Service .

Carlos assisted me asap and was very knowledgeable when answering any questions and/or concerns I had.

Left with a great new couch! Carlos was so helpful and we are so glad we came in!

My experience was wonderful Carlos was so helpful I found all what I need to build my new nest thank u Ashley every one in the store was so friendly I Love this store ❤️

Great customer service

I came into Ashley’s 30 minutes before closing and was extremely indecisive. Cris and Mel were patient with me and worked to ensure that I was confident in my purchase, answering all of my questions. I had a great experience.

Worked with Carlos on a bedroom set purchase. So easy to work with. Very accommodating. Easy going and aims to please. Mel came over to assist and was also very accommodating and friendly. 10/10 experience. I appreciate the time and attention we received. Also we were there a little while after closing Carlos was so chill with that!

Had a great experience visiting this location looking for chairs with my partner. Carlos showed us around and was very professional and helped us narrow down exactly what we needed. We had a great and easy shopping experience. We would definitely come back for other furniture.

Don't buy here I bough a furniture, it was on sale 800 plus tax close to more 1000. My sister apply for cc the salesman told us 5 years warranty and 0% for he credit card. I don't know what he did but We ended paying mores the $2000. Me Stupid i did not realize after 3 year that why still paying! The cc told us if you not paying during 2 year it wil be charge 20% The salesman never told us that! Any don't buy it anithing there!! Plus the furniture got old quickly !!

Chris gave us amazing service and well treated

Cris and Carlos were amazing in helping my daughter to make her decision for her first couch! They showed us all the available couches, literally moving furniture around so we could get a good idea of how the various configurations could work! We purchased a wonderful couch and are so excited to see it all set up!! Would definitely recommend Ashley Homestore, Cris and Carlos!!

I had an incredible experience at ashley furniture store with the help of Erick and Carlos! They went above and beyond to help us visually see what our apartment can look like with the furniture we liked. We bought our first couch because of their amazing help! Erick and Carlos are the best!

Walked in the store with confusion on the furniture I needed. With the help of Erick and Carlos, my partner and I was able to land our dream couch. Both went above and beyond to position and show how things will look. Amazing job!!

Great work fast & efficient

Cris was extremely helpful and Carlos as well! Very happy with the purchase we've made and cannot wait to enjoy my new furniture.

Very helpful and professional

Carlos Otero the manager, assisted us in finding a bed. He did great.

Carlos and all the staff were wonderful. Carlos was so patient with me and my indecisive ways. And he went above and beyond to get me a lower price. God bless you, Carlos! 💛

Erick was very good help & took very good care of us with everything down to the prices & chai latte for my girl friend.

great customer service very helpful and was patient thank you

I’m very disappointed. I was a few days late in requesting a return label because I wasn’t aware of their 72-hour return policy, and they refused to make a one-time exception to allow me to return poor-quality pillows. This was probably the worst customer service I’ve ever experienced.

We had a great experience shopping at this Ashley Store! Cristhian was very kind and provided a lot of information about the products to make sure that we felt very confident in our decision for our new couch.

Great working with Erik and Christian! Helped me find my couch!

Abel and Carlos were great! They really were patient and described everything in detail. I highly recommend coming to this Ashley location

Cris and Carlos are the best! They truly explain everything — and I mean everything — when it comes to insurance coverage and their policies. No excuses, no hiding anything in the fine print. They really made our day, and we are forever grateful!

Carlos showed me a Huge selection and a beautiful showroom. Sales staff is always friendly and helpful - not pushy. And the store is just fun to browse for home decorating ideas!

I had a fantastic experience purchasing a 5-drawer dresser from Ashley Furniture at East River Plaza! Carlos provided exceptional service—knowledgeable, friendly, and genuinely helpful throughout the process. He made the sale smooth and stress-free, answering all my questions with patience and professionalism. The dresser itself is both stylish and sturdy, a perfect addition to my space. Highly recommend both the product and the service. Big thanks to Carlos for making it such a positive experience!

Christian was very helpful and patient. Great insight on all the products at Ashley's Furniture. Gave us so many options for our very finicky mother. In the end he showed us the perfect couch set for her and got us a great price. Also loved the Chai latte he made us. I will be returning to get my new mattress with him, hopefully he knows his way around a bed.

I had a great experience at this Ashley store! (East Harlem 117th) Excellent customer service! I definitely will come back in the near future. Thank you to Cris, Lito, and to the rest of the professional team for making my family and I’s experience so comfortable and smooth. Appreciate it greatly.

Chris was extremely helpful and listened to my specific needs. In the end, we purchased some furniture and we will be back. Lito was also very helpful and have great guidance.

(Translated by Google) Very professional erick thanks (Original) Muy profesionar erick gracias

Attentive customer service, good experience here

Erik w as 👌 his service was wonderful

I went in to purchase a bed for my son and was assisted by Carlos and Ashley whom were both very knowledgeable, super helpful and patient with the process. I ended up buying a bed, chest of drawers and mattress. Update… I received the the bed and the incorrect color of chest and was told by Carlos and manager Cory to come back to the store to select the correct color. I do not enter orders in the system. I showed Carlos the color I wanted and the incorrect sku was entered even though I specified the WHITEWASH color. First time and last time buying from Ashley or this store in particular. I did speak with Victor from the warehouse who will assist with ensuring I receive the correct color chest.

Lito was very attentive and patient, happy we walked in spur of the moment and walked out couch owners.

Chris was wonderful and very helpful. Great experience and we will be back! Thank you, Chris!!

(Translated by Google) Carlos Otero (Original) Carlos otero

I went here looking for a sectional and was greeted by Cris. He was very patient with all my questions, and knowledgeable on each item he showed me. Also the price was reasonable. There was no bs involved as was my experience in other furniture stores. Just great customer service. I would definitely purchase here again.

Erick is very friendly

Staff is very helpful kind and patient as well as knowledgeable. I will definitely go back and purchase again.

I worked with Carlos and Erik. They were both patient and very helpful while I was selecting a sofa sleeper that was the perfect color for my apartment. Thank you!

Walked in to great customer service , Carlos was super helpful - took in everything I needed in a couch and showed me the best options. I can’t believe how easy it was to pick a couch , have it be available in just 2 weeks time , and get it delivered. Love that everything is washable on the couch.

Erick did a amazing job today

Was very polite and attentive to detail .. conversation wasn’t forced I’d say Carlos make an exceptional sakes person . Congratulations Carlos on selling me a mattress and a bed … 🛌

(Translated by Google) Erick Santana...my experience is one of fond memories. I was very well taken care of, all my concerns were answered, and I was treated like a VIP...I am very grateful. (Original) Erick Santana ...mi experiencia es de grata recordación , fui muy bien atendido, se respondió a todas mis inquietudes y me dieron un trato de VIP......estoy muy agradecido.

(Translated by Google) Excellent service, Erick is very kind and professional (Original) Exelentes servicio, Erick es muy amable y professional

Where do I begin…… I walked into Ashley Furniture with clear expectations. Ashley and Eric are beyond knowledgable and took our concerns very serious. Not only did they make us feel at home, the process was by far the easiest I have ever experienced. Never did I think I would return to Ashley Furniture after a bad experience close to 5 years ago. I am extremely grateful with today’s experience. Thanks Eric and Ashley!

Great service😃👍 i will definitely come back and get more stuff. Thank you for your service.

I had the best sales person. His name is Erick . From the time I stepped on to the sales floor. I had information about the product. He took me step by step for my purchase. I had a great experience. Check out the Harlem location.

Our sales rep Ashley was super helpful and responsive! Overall great experience, and we’ve been very happy with Ashley Furniture.

Had a great experience shopping at the store! Highly recommend.

Came in to Ashley’s for the first time looking for a reclining chair and Erick welcomed us. He was very welcoming, friendly and kind person. Thank you so much for making my first visit smooth and easy Erick, we appreciate your assistance.

Our first purchase with Ashley's and it has been a beautiful and satisfying experience. We love our pick. ERICK is an outstanding individual. Explains everything in details. In one word ERICK is a unique and exceptional person.

They Have The Best Customer Service Very Professional And Accommodating To All My Needs And Gave Me A Great Deal

My guy Lito was a huge help picking out a reclining chair for my grandma. Much appreciated it!

The only reason I’m giving 2 stars is because Ashley Furniture as a whole is very helpful. However, at this store… Mel’s customer service was terrible. He will charge you for things you don’t need to be charged for. He cares about the sale, that’s it. (No surprise there, that’s all most of these guys care about) We got a couch from here like a month ago and after some COI trouble things got too difficult for Mel and he abandoned our ordered and cancelled it. We LOVED the couch and kept asking him if there was anything we could do and he said no and his attitude was terrible about it. He saw it as lost money. Disappointed in Mel but pleased with Ashley Furniture as a whole. Ashley Furniture kept reach out and now we are sitting on the couch we loved and hopefully someone else got the commission.

Outstanding customer service Knows his shit Concentrates on customer needs and wants without pressuring customer Very professional and knowledgeable

Amazing Service very detailed and friendly.

Excellent follow-through service, 100% satisfied with their efforts and dedication 👏

Erick was thorough and clearly understands the merchandise in the store. I appreciated him going through the options and making sure I understood the delivery process as far as my apartment layout and how it could impact getting furniture inside. He napped out all options and I thank him for that. It was a smooth buying process!

I recently had the pleasure of working with Carlos at Ashley Furniture, and I cannot say enough great things about his outstanding service. From the moment I walked in, he was welcoming, knowledgeable, and genuinely interested in helping me find exactly what I needed. Carlos’s expertise and attention to detail made the entire shopping experience smooth and enjoyable. He took the time to understand my style, budget, and preferences, offering thoughtful recommendations without any pressure. His professionalism and patience were truly unmatched! What sets Carlos apart is his ability to make customers feel valued. He went above and beyond to ensure I was completely satisfied with my purchase, answering all my questions with enthusiasm and a wealth of product knowledge. Thanks to him, I found the perfect furniture pieces for my home. If you’re shopping at Ashley Furniture, I highly recommend asking for Carlos. His exceptional customer service and salesmanship make all the difference! Thank you, Carlos, for making my experience so fantastic! I will definitely be back and will recommend you to everyone I know.

Came in looking for the perfect coffee table for my mom...went to many stores including Bob's but didn't find the perfect fit until we went to Ashley's. Came and got help from Carlos who was great, friendly and helpful!

Carlos was so helpful and patient he helped me to find the perfect power recliner sofa así for Carlos

Great service, really funny and personable employees. Ask for Carlos!

Abel and Ashleys customer service was wonderful and both very helpful. Manger on floor was also was very nice and helpful with making sure everything was covered. They answered all our questions and more. Thank you again! Will be back to this location in the future.

I am so happy today that I was able to find the furniture that I needed at Ashley furniture East River Plaza and I was held by Eric Santana. Best salesman ever.

Mel helped us select a living room set today. We are very satisfied with our purchase and got a good deal with promotion. Mel was very professional, courteous and knowledgeable. He understood our needs and showed us the living room sets accordingly and provided his insight into different combinations we can work with. It really makes a difference receiving great customer service when making big decisions regarding your home and Mel provided just that. Would definitely recommend this location to friends and family.

Carlos was amazing at showing me around, helping understand the pricing and finance options. Super friendly, and patient; Great experience!

Excellent service from Mel. Thanks Mel!!

Erik, was so welcoming. I told him I was shopping for sofas but waiting on my partner to get to the store to meet me, not only was he understanding but was telling me ok let’s wait for him so you guys can both pick together and had great conversation and he offered me tea as we waited. Once my partner arrived he was also welcoming to him offered tea and we did our shopping. It was a great experience. We purchased our first sofa for our new place. :)

Mel held us down! He was very patient and kind through the whole process of purchasing all of our needs.

Great in-store experience, staff take their time to help you find what you are looking for and offer free water and coffee.

Carlos was helpful and didn’t pressure us into buying. He did his best to get us the best deal and answered all our questions.

10/10 shopping experience! I was looking for a mattress and found the perfect fit and price!

Eric did a good job helping me find exactly what I needed !

They have a lot of selection in sofas and bedrooms, great customer service.

Great Friendly Customers

I got some really nice furniture for a decent price but beware the incompetence, frustration, and lack of accountability that comes with buying from this store is beyond real.

A very a good experience with Carlos he help my mom chosing a good matress.

Cory and Carlos great team!!!!

I purchased a living room a performance fabric sofa set and is great, Carlos Otero help me a lot, very friendly and with a lot of knowledge of the products make my purchase process easier and faster. Delivery was a breeze quick, clean and fast.

My cousin and I went to Ashley store on East 117th . We were looking for a sleeper with decent price , stylist and comfortable, Carlos Otero and Albel Montesquieu , sales associates , were helping us with their experience and the courteous sfaff. We bought a sleeper, an ottoman and chair . Love it and highly recommend the store .

They have great service and well mannered.

Great experience working with Carlos to find our furniture!

(Translated by Google) A place where they serve you with kindness and respect, from the manager to my salesman Carlos, who found me the best offer, calmly without rushing me. Carlos is an excellent salesman! Who gave me good service, answered all my questions and with a lot of patience helped me and looked for the cheapest way to pay for my furniture. (Original) Un lugar donde te atienden con gentileza y respeto,desde la manager hasta mi vendedor Carlos ,quien me busco la mejor oferta, con tranquilidad sin apurarme.Carlos es un exelente vendedor ! Quien me brindo un buen servicio ,contestando todas mis preguntas y con mucha paciencia me ayudo y busco la manera más barata para poder pagar mi furnitura.

Carlos was so helpful patient very professional and knowledgeable , thank you Carlos for help everyone go see Carlos

Mel and Cory did a great job helping us with our purchases. Professional, friendly, helpful, knowledgeable, accommodating. Highly recommend a visit to this store if you’re in the market for furnishings. You won’t be disappointed.

Completely satisfied with the services provided excellent treatment many, beautiful things I found what you are looking for and complicit with the attentions especially from Erick Santana.

I really appreciate Carlos when I passed by Ashley store I get very good customer service experience and i will referred him all my family members thank you very much for your help I give him more than 5 stars

Had a great experience with Carlos. He was very helpful and knowledgeable. In addition he was very patient with us. Thanks for all your help Carlos.

Carlos at then Ashley 117th store worked with me to select exactly what I was looking for. He showed knowledge of the products, and a sincere concern for helping me. A real professional!

I had a great experience at Ashley Furniture. The Employee Mel @ 117th street store was absolutely AMAZING!! give that man a RAISE fast!! 💯🫡

I was very impressed with the ease and efficiency of my Ashley experience. Much gratitude for the people in the showroom (thanks Erick, thanks Ashley), and to the Delivery team (thanks Eduardo!) Everyone was friendly, courteous, responsive to questions, professional, and prompt. In the showroom Erick was so helpful and patient. He really listened to my needs and gave me top notch service, even storing my bags and coat while I looked and giving me water. Ashley, the manager was an additional support. She was very friendly and personable with good ideas and helped me make my final decision. With respect to the delivery I was informed every step of the way! Eduardo and his team were in and out in less than 15 minutes. The couch was well protected, assembled with expertise, and they took all of the materials with them. I truly can’t think of anything that would have made my experience better!!

I wanted to take a moment to share my appreciation for the exceptional service I received from Carlos. He truly went above and beyond to assist me, making my experience seamless and enjoyable. His professionalism, attention to detail, and willingness to go the extra mile were impressive. Carlos made sure I was fully informed and comfortable throughout the entire process. It’s not often you come across someone so dedicated to providing top-tier service, and I wanted to make sure his efforts were recognized

Carlos was incredible in helping my husband and I find the best new couch for our home! We were pretty specific about what we wanted, and he knew exactly what to show us without wasting any time. He also answered every single one of our questions and was very knowledgeable, especially when we asked about the cushions and how they would last over time. He was also able to get us our couch delivered in just a few days. Thank you Carlos and the rest of the team at Ashley! We’ll definitely come here when we need furniture in the future.

Erick is an excellent seller and he provides a wonderful service. I’m so happy with my purchase☺️

The experience was good. Salesperson Eric was cordial, professional and not over barring. I would recommend this store to anyone looking for furniture

I was very impressed with the friendly and knowledgeable staff who helped me find the perfect mattress. The overall experience was great, I had a fantastic experience. They even stayed late for me. I Highly recommend it to anyone looking for mattresses.

Picked out a beautiful new couch at Ashley Furniture. Erick was wonderful! He walked us through several options and worked with us to find what best fits our space and budget. Highly recommend checking them out if you’re looking for new furniture for your home.

Had a great experience shopping at Ashley’s. Carlos was super helpful and very knowledgeable. Definitely felt like he cared about me getting what I needed. He was patient and accommodating. Will definitely be back. They also offered us water and hot drinks as we shopped. I’m an Ashley’s fan now:)

We decided to go to Ashley furniture for our purchase. Although Carlos was helpful in guiding us though the purchase process the quality of the couch after 4 months is grotesque. The fabric is so cheap and all the threads are coming out. The lint does not come off after slight wear. I truly wish we had been advised on the long term quality of winch an expensive product. This is one of the most horrible purchases. Do not invest your money in Ashley furniture. When I called into service the tech stated their quality has gone down. The techs have not assisted us with any care. The company had the audacity to say this would refund 40% of the price tag meaning they would pocket 60% after a four month purchase. This company is stealing and they do not care about good business and quality. My advise do not purchase from Ashley furniture.

Carlos is very patient and an excellent seller. We got to the store kinda late, and we took a lot of time to make up our minds and still he was always hearing our needs and being helpful all the time. In the end we ended up getting a great deal on what we needed and we even got a special delivery. Would recommend 100%. He's also fluent in Spanish even though he claims he's not good at it, so that was also a big plus for us.

Erick was a real professional and his human approach helped me decide what I wanted faster. Delivery was also very impeccable. Thank you! 😊

I had a great experience in store! My wife and I went to the store just to buy a bed frame, with the help of Mel an Erick we had our whole sleeping system set up! It was a great pleasure to be assisted with such kind and attentive attentions, we recommend this place to everyone who wants to make a good choice and have a great experience!

Erick Santana, Mel, Pete, and Corey assisted me with making an important purchase. They were patient, informed, professional and companionate. Best experience ever! I will be back soon!

(Translated by Google) It was very excellent (Original) Fue muy excelente

I visited the East river location and I had a tremendous service. Erick Santana and the whole East river team was super attentive and helped me to filled my whole apartment, their 0% interest program allowed me to get everything I need at a very low monthly payment. 10/10

Met a specialist named Carlos. Amazing. Went through details. Love that experience in that store.

Erick Santana was super helpful, easy breezy and comfortable to talk to. Answered all my questions and helped me feel great about my purchase choices!

Excellent customer service! Carlos was professional, friendly, and provided great guidance throughout our furniture search. We highly recommend Ashley Furniture Store!

Mel was amazing! He had a great sense of humor and gave us all the advice and attention to detail we needed. He really helped guide us through the process and we got an amazing couch that we are really happy with! I very much recommend coming here for your furniture needs!

Wonderful experience with Mel. I was unsure. He gave great advice and helped me get exactly what I needed (and wanted)

Erik Santana's helpfulness, transparency, and approachability made me consider returning to this store for my next furniture purchase. I was anxious and indecisive about my purchase, but Erik made the process much easier by providing his professional feedback. Thank you for your support!

Carlos was wonderful, so helpful, not pushy and did a great job of helping us find exactly what we needed.

The Best experience, Excellent customer service.. I have ever had in any store New York City. They listen to me. I am so thankful

I aimed to locate a dinner table efficiently. Upon my arrival, I preferred a hassle-free experience and sought to complete my purchase quickly. I identified a table that suited my needs, and Carlos Otero was attentive to my requirements, assisting me in selecting the right option. The paperwork was processed swiftly, and I received my table early in the morning after delivery, enabling me to maintain my regular work schedule. Overall, it was an excellent experience.

Mel was wonderful and helped us find the perfect couch for my new apartment!!

Ashley was very kind, patient and helped me pick out the sofa of my dreams.

Carlos was warm and helpful and got me The couch of my dreams at a discount! Go see him!!!

I want to thanks Carlos the sales person , was very kind , i went to Ashley furniture just to see some sofa, but Carlos was very helpful and I just decided to buy it the same day.

Mel was superb. Epitome of patience. He was knowledgeable about all the products. Provided excellent guidance and helped me make confident and happy choices. Fully recommended.

I had a great experience shopping thanks to Carlos! From the moment I entered the store, he greeted us with a friendly smile and were incredibly attentive throughout our visit. Carlos was very knowledgeable and took the time to help me find exactly what I needed. I will definitely be returning and will seek out Carlos for any assistance!

Great service and very friendly and helpful staff. I’ve been a repeat customer and would recommend anyone come here. Huge props to Carlos for his help today with my new tables!

10/10 service Carlos helped out tremendously with helping me find a mattress, he was very honest about the quality of what he was showing me and I was able to try a variety of mattresses. I did not feel rushed and Carlos was very knowledgeable about the products, making me happy with my purchase.

I arrived unsure of what I wanted, but Mel’s exceptional patience and willingness to help made all the difference. His outstanding customer service skills stood out as he guided me through the process, making everything much easier. By the end of the day, I found the perfect sofa and even received a discount. If you’re in search of quality furniture and an exceptional shopping experience, this is the place to go.

Carlos within the East River location helped my boyfriend and I tremendously! He was patient when helping us find our perfect mattress and box. He was also very knowledgeable, ensuring that we get the best bang for our buck! It felt as if he truly had our best interests at heart, and thanks to him, my boyfriend and I will be sleeping comfortably each night in our new bed!

Great experience at this location. Carlos the sales associate was really helpful to us. We are happy with our selection and would shop here again.

Ashley’s furniture store is honestly the best. Last week I went there bruising for a 1 bedroom set and left with everything I needed and more for my new apartment. The sales representative Mel helped me with everything. He was friendly, professional and super knowledgeable with selling the products. He was even kind enough to give me some financial advice on my decision making lol. He’s customer service was top tier. Please head to Ashley’s furniture store if you are looking for long lasting affordable furnitures. They are amazing!!!!

Sales associate, Puma, was very helpful. He matched the online prices

Corey and Debbie were very helpful, excellent customer service

Customer service is amazing

Mel was great! Made it super easy!

Reggie, thank you for putting up with my indecisiveness. And Ms. Debbie, thank you. Very friendly and helpful service.

Mel was very helpful, kind and answered all my questions. Overall very pleasant person.

Mel helped me get the couch I wanted and showed me some other options I might like too. Great customer service :) looking forward to getting my couch!

Price checked on a Tuesday. Was told to come 2 days later for the sale and saved $700!!! Thanks guys!!!

I had an amazing experience shopping at AshleyFurniture. From the moment I walked in, the staff was incredibly friendly, attentive, and genuinely invested in helping me find the perfect pieces. They took the time to understand my style and needs, offering thoughtful recommendations without any pressure. Their customer service is top-notch—patient, Mel was knowledgeable, and always ready to answer questions. The quality of the furniture is outstanding, and the prices are very reasonable for what you get. Delivery was prompt and smooth, and the team went above and beyond to ensure everything was set up to my liking. If you’re looking for beautiful furniture and a stress-free shopping experience, I highly recommend AshleyFurniture! I’ll definitely be returning for future home needs."

Kwamel did a absolutely greta Job in helping me look for furniture and get me discounts which worked in my budget!

To begin with Estelle the Sales Girl approched me with a friendly smile and asked if she can help. She let me browse without hovering or stressing me. She introduced me to the other Sale Personnel who were friendly as well. They let me share a great cup of coffee while I browsed with no worries. I did end up purchasing a beautiful sofa with tables and even added a dresser. They took their time in explaining all details with me. In one sentence "they made me feel like family". So thank you Ashley and family.

I walked into the store on a Sunday afternoon and was immediately greeted by Mel! While I waited for my husband to join me, Mel showed me the showroom and answered all my questions I had as it was my first time in a furniture store. Mel was very informative and knowledgeable and helped my husband and I make our first big purchase for our home. Thank you Mel!!!

Mel was extremely helpful and allowed me to browse at my own pace. He thoroughly explained all my delivery options when I decided what to buy. The experience was enjoyable and efficient.

Mel was extremely helpful and friendly.

Really enjoyed buying my new mattress with them!!

Amazing experience people very helpful and nice. I hope they had more furniture kids options. We went to get a bed frame we found what we were looking for.

Your sales person Mr. Mel was amazing with his customer service. He help me with all I needed just from a picture of my new floor.

Mel was great at helping me pick out a couch! He was patient while I decided, and he made the choices clear and easy as well showing all the prices up front.

Went to Ashley and worked with Ashley S. She was an absolute pleasure to work with from start to finish. I have nothing but great things to say about my experience and I can’t wait to get my new couch! (Much quicker than online too).

Reggie and Peter and Debbie are amazing and very cortious and kind. Loved the way they showed patience and sooo knowledgeable, I will def will be coming back to them.

Staff is very attentive to customers needs. A very pleasant experience.

Alex has been exceptional. He listens to what your needs are and recommends accordingly. He doesn’t try to upsell which is greatly appreciated. If I have any future home furniture needs I will definitely be returning to the Ashley at East River Plaza.

Ahlin was very helpful. I was undeceive when buying a sofa, he was very informative, welcoming and supportive, but above all he was patient and didn’t give me a hint of attitude or annoyance. I really appreciate him.

Test.

It’s crazy how great customer service this location has. Associate Mel can really make you feel at ease and like he got your back. Worth every minute of it!

They are courteous and communicate with you till the work gets done.And they keep to time.

Mel was a true professional and very patient with our long process of picking out a couch. He introduced us to the couch we eventually chose. would highly recommend.

Mel was very helpful and very friendly!!!!

Erick was superb and showed exactly what I need . Chair table ottoman and pillow took about 15 minutes. He’s a keeper!

Ashley is the best manager and very polite. Ashley lights up the spirit in anyone, she's a keeper.

Very good

Great no pressure experience. Great products, great service, great value! 😀

The staff demonstrated extensive knowledge and friendliness, although the bed I desired was not on display. Fortunately, I was able to place an order for delivery. However, there are two important points to note. Firstly, it is crucial to be aware of the exact pricing of the item being purchased, as I nearly faced an overcharge if I had not intervened. Secondly, I was not pleased with the addition of a warranty to my purchase without prior consultation. Upon request, the warranty was removed, but I would have preferred to be informed of any additional charges before they were applied.

Alex was the best! He answered all our questions accurately and quickly. He was professional and well versed on all his products.

(Translated by Google) Juan, excellent treatment, tries to help and recommend the best, very dedicated and kind. Thank you (Original) Juan, excelente trato, procura ayudar y recomendar lo mejor, muy dedicado y amable. Gracias

My bed for my grandson was delivered on June 6. We’re now in August still having had the headboard put on the bed the delivery guy shoved the pieces under the bed Left the headboard, leaning against the window at the head of his bed and left still waiting for it to be attached. Headboard against my grandson‘s bed not attached not a safe situation and still hasn’t been resolved, don’t know if I’ll ever deal with Ashley’s again

Mr Murray was good and polite and respectful person to me I'm grateful to have meet him God will bless him

I received service from Juan and Ashley today. Juan was super patient and helpful while I decided on which furniture was the best. The staff is very welcoming and there is a good selection of items to choose from at great prices

Great experience. Lames was the best!

We love our new couch and had excellent customer service by Alexander. He was patient with my many requests to try different couches and was able to accommodate our timeline. This was the East River location in NYC. Will definitely be back!

We had a great experience with Alexander when purchasing our couch! 5 stars. If Ashley could make the online pricing match the in-store that would make ALOT of sense but we had a great overall experience.

Ahlin was so helpful and easy to work with. We are so pleased with our purchase and his service. A beautiful store! Thank you, Ahlin!

Great salesperson Lames! She was so kind and helpful in furnishing my daughters apartment!

We easily found the couch we liked. Lames from customer service was fantastic, she showed us all options and was very patient with us. Would definitely come back here for almost any furniture peices needed

Excellent customer service. Was helped by Keysha Rivera the best person you can associate with. Thanks Keysha for all your help & experience .

Gorgeous attention. I highly recommend it.

The person that helped me his name is Juan he was so on point very considerate about my feelings on what me and my mother wanted. He's the best. My experience with Ashley furniture store I'm going to give you all like 10.

Not good at all, they fo mot have what they show you online prices are way higher so mo make sense to visit the store

Excellent Salesman store @ Harlem 117th street. Thank you Alexander Murray for all of your help with picking out the our furniture.

Alex was great and very personable. Didn't feel pressured to buy or upsell the highest item. Walked us through all the options and got us better deals than the competitors. Definitely coming back.

Corey and Lames were great, very knowledgeable! Easy experience, great prices, quality furniture.

I love Juan his mannerism. Very good salesman

Juan was extremely helpful, he was very kind welcoming and patient with us. Highly recommend working with him!

The folks at the Ashley store were super help[ful. Got the sectional I wanted at a good price. A special thank you to Keysha Rivera, who was not only helpful in making my choice but helped with all the technical aspects of delivery and setup. Her communication was excellent and as a result, the delivery and setup went perfectly!

I went to buy a sleeper couch and was helped by Juan. He was excellent! He helped me find exactly what I needed, and he made the process as smooth as possible. I’ll recommend him to anyone looking to buy furniture from Ashley’s!

Lames was an amazing specialist! Really got me in and out super quick!

Lames is a very theral and dedicated to her customers she showed us around spoke of every furniture detail was marvelous she cares for customers im glad and happy to give her a five star

Your sales representative was very attentive to my every need, need and compassionate. I really enjoyed every moment I spent with him.

Alex @ Ashley Home Store East Harlem was of fantastic to me and mom in making the right furniture selection for our apartment. We truly appreciated his patience , expert knowledge and hospitality. Highly recommend him for your next shopping visit!

Your sale agent Keysha was amazing. She was very informative, considerate and understanding. She made feel comfortable. I give her 3 AAA.

My experience at Ashley Store was very professional. The store manager went the extra mile to show me items I was looking to purchase.

Excellent customer service, will return soon and recommend it to family and friends.

Juan and Keysha was amazing And provided excellent service Definitely would recommend

Thank you to Lames for her help and support in finding our wonderful sofa. We greatly appreciate her hard work. I will definitely recommend Ashely’s furniture.

Lames and Denise were awesome! Very glad we came in to shop at this Ashley Store!

We had an exceptional experience at the Ashley Furniture NYC East River location, thanks to our amazing sales associate, Alexander. From the moment we walked in, Alexander’s warm and fun demeanor made us feel right at home. His vibrant energy made the entire shopping experience enjoyable as we explored and tried out different pieces. Alexander’s approach was never pushy; he is genuinely down to earth and truly listens to his customers. The managerial staff also deserves praise for their supportive and helpful attitude in troubleshooting any issues we had. We decided to make our purchase from this location because of the fantastic selection of pieces and the comfortable atmosphere. Additionally, the delivery process was incredibly efficient and seamless. We are thrilled with our purchase and grateful for the wonderful service we received. Highly recommended and will absolutely return!

Had an amazing experience thanks to Lames! She was very patient and helpful.

Alexander was amazing I’ll Come back just cause of his amazing ethics’s

Found the perfect couch with the amazing help of Alexander!!!

Alexander from East River was very helpful. I got a very good deal and looking forward to coming back.

Lames was amazing! Made buying a couch simple and enjoyable!!!! Great selection and prices! Made the trip from Manhattan!

Great customer service! Alexander Murray made buying furniture so easy, a breeze!

The salesman did a great job of selling the product

We came to Ashley at the end of the shift to look for a couch. Keysha was so kind and patient and stayed late to help us make our purchase! Amazing customer service and a wide selection of couch options

Exceptional service! Lames guided me through the entire sofa selection process with patience and expertise. Her keen eye for design ensured I found the perfect piece for my home. Thank you, Lames, for making furniture shopping a breeze

The sales people were very thorough, professional and kind.

Arrived to the store and was greeted immediately. The salesman supported me with everything that I needed and made my purchase easy.. thank you again

The most courtesy salesman I have met, he's pleasant, helped me through my purchases and also offered us tea and hot chocolate need more salesman just like him he's a plus my salesman was Ahlin

I had the pleasure of working with Lames to find the perfect sofa for my new apartment. Right when I walked through the front door, Lames greeted me with a smile and was determined to help me find the best sofa that matched my preferences. She was extremely helpful and transparent, which led me to purchasing a beautiful, comfortable, and awesome new sofa that I know I will have for years to come! Thank you to Lames and the Ashley Furniture East River team!

Lames was a great customer rep and went beyond and beyond

Pleasant staff, they made my shopping experience very very fulfilling. They gave me some of the best and most affordable prices. They made me feel like I was dealing with family rather than someone off the street. I highly recommend.

keysha was very professional and friendly,and patient,not only was kesha friendly but the other persons who work there were too,l would recommend that particular store to everyone .

Very thorough friendly and knowledgeable about her products

Nice place and the personal are profesional and kind...

Once I came in the store I was greeted by a warm and friendly smile from Ahlin. I was looking for a specific furniture and Ahlin was very knowledgeable and very helpful in finding what I was looking for . I needed a recliner chair for my husband for his heart surgery. Ahlin really deliver . We found one and I was more than pleased with his customer service that I will go back and purchase more furniture for my house once my husband recovers. A pleasant smile and patient and a good Ora make customers come back .

Thank you so much Keysha your professionalism and attentive service was great appreciated 🙂

Ashley S was outstanding to work with!!!

Jami and Lames both help me at the Ashley furniture store in Harlem and their service been very exceptional. Very nice and answer all my questions and very patience as well. Help us from the start to end and I will recommend them if you come to the store and definitely ask for them. They deserve a raise, your company definitely hire the right employees.

Ashley and Keysha were the absolute best and they made the experience so magical/easy!

The delivery time is too much.i have to wait 3 weeks? That too much

Octavia at the East River location was amazing. She took out the sleeper couches to try and search online for great prices. She has the best customer service ever!!! Please make sure to contact her when looking for furniture

They were helpful, pleasant and very comfortable. I would like to also add friendly.

Purchase a living room set from Ashley furniture at 517 E. 117th St. the sales person was very professional and very courteous to us I will recommend her and the store to my family and friends the self person name was Keysha Rivera she kept us informed from the beginning of the purchase till we received the furniture I am very grateful to her.That’s the kind of people we need to succeed.

(Translated by Google) Keysha gives perfect service. He is very helpful, if I could I would give him 20/20. When you go, ask for her! (Original) Keysha da perfecto servicio. Es muy servicial, si pudiera le diera 20/20. Cuando vayan, pregunten por ella!

I love it beautiful

Delivery was very quick and easy, couch is comfortable, and Lames was really helpful in picking one out!

Customers Service was absolutely amazing!!!! I would come back and recommend everyone I know. Thank you so mych to Keysha and Autumn <3

LAMES ❤️ … She Was Very Informative Very Helpful Very Patient !!!

Went to look at a sofa , keysha the sales person was really helpful and showed us all the options available. Very good service!

Best Experience at Ashley Store.We Purchased Sofa.Our Sales lady Octavia and she did best job for us.Good luck for new job.

Amazing customer service especially Octavia , Autumn and Debbie thank you

Octoavia and autum wonderful workers extremely amzinf customwr skills

Ashley Santana did an amazing job helping me on 1/12/2024. She was patient and kind and listened to my needs and delivered. She knew and understood the inventory. I was lucky to have her assist me today!

Excellent in every way. Anastasia is an excellent sales person.

Octavia is great and helped me find my dream sofa.

We were serviced by Ashley S and she was phenomenal.She really took the time to meet all our needs.Ashley was very pleasant and had exceptional customer service skills.We will definitely be coming back to Ashley to purchase furniture in the future.

Keysha was super helpful in our search to find a couch for my apartment. She did a great job showing us couches that were tailored to my needs. Highly recommend visiting here for your furniture needs.

Keysha was absolutely fantastic to have, not a pushy sales person and really helped us a lot!

Ahlin was super helpful. He speaks French which made it easier to tell him what I needed.

I went inside to purchase a new sleeper sofa bed today and Alnieshia the Sales Manager went above and beyond to help me with the order.From the start, she was very helpful and approachable which made me feel comfortable and wanted as a customer.The purchase went smoothly and I look forward to the sofa arriving soon in my new apartment and I also look forward to purchasing more furniture in the future from Ashley Furniture and hopefully the wonderful sales manager that helped me today can do so in the foreseeable future! Warmest Regards, Julian

This store is a bunch of crooks they are not even Ashley they are licensed and Ashley don’t accept them the worst experiences with them I am getting a lawyer and swing them they sold me something and sent something else and they stole half of the bed and said you must by it again iam so sorry to went this store

Keysha was very attentive and gave excellent service. When you go in, make sure you ask for her! She’s also bilingual.

We bought a few things about a year ago and the salespeople were amazing but the warranty it’s a scam. Idk if the sales people know how bad warranty is or maybe should change company because they really push for it. It’s so so difficult to reach warranty and they don’t fix the problems. I’m so disappointed because our couch wasn’t cheap.

Very happy with my first purchase at Ashley’s. Lyndon was very friendly and helpful. 10/10 customer service

The sales associates are all wonderful to work with, especially Lyndon. He was incredibly attentive and did a wonderful job of assisting me during my time in the store. Highly recommend stopping by!

I had a wonderful experience with several associates there including the person who sat down with me and explained my options onto the person who completed the application process. I had wonderful conversations with the members as if we had known each other before. All staff very professional and courteous. I am very excited about my merchandise. Great experience.

My experience with Lyndon in Ashley was phenomenal he help with explaining the measurements and what works best , I will come back here again if needed.

I received excellent customer service from Lyndon. He went above and beyond to answer all of my questions.

Ashley was great. She listened to what my fiancé and I really wanted and accommodated very well. She was pleasant, patient and extremely helpful!

I had a great experience at Ashley store 117th st location in Harlem. Lyndon was my sales representative and was extremely patient, informative and helpful from the moment I came into the store. He asked me questions to assess my taste and get a better idea of what I was looking for. He provided me with details about each piece of furniture I was interested in, as well as showing me alternatives. In the end I was able to get an amazing living room set for an excellent price. Extremely satisfied and highly recommend.

Unfortunately my order was incorrect. I went back to the store, Damian assisted in the process of correcting my order, and was extremely professional and pleasant.

Nice service. Keysha was very nice and supportive. If you go here... ask for her!

I loved Keysha’s service. She made me feel very welcomed and helped me and my friend out picking out the perfect set. Would def come here again just for her!

Keysha was amazing. Felt very welcome here. Best furniture store in east Harlem

Great customer service. Keysha is an awesome sales person.

Nelly was the salesperson who helped me, and she’s AMAZING! I changed my mind on my couch several times and she never got impatient ONCE! I’m so glad I went with the Zada sofa she recommended— I love it! The whole team was friendly and kind while I shopped too. Would definitely choose Ashley furniture again

I had a memorable experience with Lyndon. As soon as you walk in, Trusted Advisor Lyndon's greeting was on point. Lyndon was very helpful, patient, and suggestive. I would recommend Ashley Furniture at the East River location in Manhattan. Upon arrival ask for Lyndon.

Friendly staff, Lyndon was showing us around and spent a few hours helping us get the furniture we love. Extremely helpful and very patient and friendly

Lyndon was tremendously helpful!

Lyndon was great! One of the best costumer service experiences I've had. He was patient and informative when it came to helping us find the perfect couch!

excellent service from Keysha

Fantastic! Very helpful staff, got a great couch!

Great customer service and friendly attitude. Will shop here again.

Had a great experience with Lyndon and Ashley who were super professional, knowledgeable and patient. Lyndon helped us find our perfect couch and was super knowledgeable about the products. Thank you both!!

Ashley Santana was patient . And very receptive to what ideas I had for my purchase . I left happy with my purchase after speaking with her

Service was excellent. Keysha was so helpful she made me comfortable with my purchase choices and Elijah made sure I was able to pick out furniture suitable for my family. It was awesome. Go see them.

Good service and good quality furniture

The sale person met all my needs and concerns

Simply walked in to window shop and ended up learning so much! From pet friendly to sleep improving furniture options. Thank you Keysha, Alijah, and Mimi for all the time, knowledge, and coffee!

Went in to browse around and was assisted by Keysha. She was very friendly and helpful. I recommend you see her when shopping here!!

I had THEE best shopping experience. I wasn't attacked at the door like a different place I went. The manager was so nice and helpful. I will definitely go back here for furniture.

My delivery has been delayed for more than a month.. Customer service didn’t help.. They told me to contact with the store.. The store doesn’t pick up the phones.. I found the the same product from Wayfair and ordered already received.. I was trying to explain the store but they kept telling me they are the manufacturer , it’s not possible.. Really annoying! I just want to receive my refund! Dissapointed this time!

Lyndon was extremely helpful and knowledgeable

Great service, we were greeted soon as we came through the door. Nelly gave us all the information and it was easy to understand, offered us refreshments, I'd recommend this location. Hopefully my delivery goes as well!

Hey a great experience with Riick Ward… Nelly and Debbie… outstanding service… definitely will return..!

From the moment my sister and I walked in , until the time we walked out the overall experience was amazing. Keisha & Mimi were awesome. The conversation was genuine, this was customer service beyond my expectation, happy with my purchase. Environment was awesome , can’t wait to go back to furnish my daughters room.

Pleasant, knowledgeable, amd very helpful.

Great team, Great service. Especially Miriam and Lyndon.

Recently, I stopped by Ashley Furniture store to preview and shop for a few items. I was greeted by Lyndon and the manager of store. They were extremely informative and patient. Lyndon provided me with great customer service and detailed information about the furniture that I had questions about. I spent over an hour in the store with Lyndon and the store's manager which was time well spent because I purchased my living-room set. I highly recommend visiting the Ashley store, the entire staff is welcoming, informative, and sincere.

Damien and Ashly S were amazing!!!! She helped my girlfriend find her bedroom theme that she’s been struggling to find for months.

Pathetic delivery

Nelly is the boss. She’s got the best customer service, just overall kind and patient and helped me furnish my place for a good price. Also kept the free tea flowing.

Lyndon was very informative, patient and kind with me throughout my decision making. Ashley was very helpful as well.

the delivery guys were excellent

Great customer service! Damien helped us find the perfect couch for our needs!

Wow what a great experience I had at Ashley. Upon entering the store I was greeted by an associate named Ricky Ward. What a pleasure it was to shop with him. He made my experience easy and was very knowledgeable. Whatever I asked he answered and if he wasn't sure he took the time to check and give me the correct information. He was also patient as I asked another of questions. This is what great service looks like. What an amazing example of customer service. Ricky should be recognized for his great service as we know many times people often complain but never share positive experiences. I will definitely shop at your East River location again. Best G.Story

Nelly she’s the best costumer services. She’s so helpful

Good service, Ricky excellent good job

Damien and Nelly were fantastic and made the process super easy.

Ricky was extremely nice & helpful — greeted me with a hand shake , super polite & patient with my order & indecisiveness. Highly recommended

Nelly did excellent, she went above and beyond… was very friendly and answered all our questions. Would definitely recommend her to anyone that going to Ashley 😃

Greta service from Damien!

I went to Ashley because my husband love a living room set I didn’t wanted to change my couch but I gave him a chance. Went we arrived Ricky greeted us by the door and his was very nice he gave me my space to walk around and see what they have, them I went looking for him because I love that he left me alone and was not pushing for a sale . I was able to negotiate with him on the price and I got a better price than my husband got the day before I end up buying the set in total 14 pieces. He was so kind because I got there 30 minutes before closing and we left at 8:20 pm on a Sunday . Went my husband went to pick up the furniture he help to bring it down to the truck that was very nice of him . If you go to this location ask for Ricky he also left me a nice note hiding in my new couch 🛋️ that was beautiful of him . Thank you Ricky I love how my leaving room look now .

(Translated by Google) Excellent service the girls are very kind..☺️ (Original) Excelente servicio las chicas son muy amables..☺️

Nelly S. from East River in Harlem was amazing. She was very knowledgeable and informative on any and every question that I asked. Nelly recommended and suggested option that I didn’t think to ask. I was impressed that she’s only been in the company for 90 days and she knows more than the average sales person. Thank you to whoever hired her and I couldn’t have gotten a better sales rep…thanks!

Today I went to your East River location and was assisted by Nelly S. She was informative, professional and welcoming which made my overall experience fantastic.

Best service from Jojo! She is so patient, resourceful and sweet for 5 hours shopping experience with us.

The lovely guy with a beautiful smile Damien and the charismatic beautiful saleswoman jojo, gave us amazing service and professionalism. Had an amazing experience can’t complain

AMAZING CUSTOMER SERVICE. !!! Ricky and Nelly walked my sister through the entire process that she needed to make the right choices with her home furnishings!!! Love these guys!!! Check them out you won’t be disappointed!! The best hands down!!!

Nelly was very professional, kind, attentive, and super patient with my needs. I really enjoyed my time with her at Ashley's.

I had the most wonderful experience at Ashley furniture store at the east river location. I was greeted by a young gentleman named Damen Long he was a great salesman never felt any pressure, answered all my questions help with any ideas I had. It was just the most amazing experience today, and I want to about three furniture stores today.

The service was 101% good. Ashley and Nelly were both amazing, they helped us with everything we needed and were so patient with us. They helped us find all our furniture and gave us the options we needed . We are amazed by their kindness.

I have been looking to buy a new bed for a long time and went through Ashley’s website many times and absolutely loved everything. Today for my surprise I found a store and decided to check in. The result was a very impressive reception by Jasmine who patiently listened and showed me all the possible options to my needs. I ended up happy leaving the store with my new bed purchased. I truly recommend this store. Looking forward to my bed that should be delivered and assembled within a week. 🤗

Ricky was awesome. He was attentive, professional and made me feel comfortable. With his help, he was able to steer me to a bed that suited me. Many thanks.

Ricky was extremely amazing! Because of him you guys have a new loyal customer and let’s not get started on the Sales Manager Mimi!! She made me feel so amazing before leaving! I made a new best friend!! Thank you guys so much for the amazing service and experience!! See you soon!

Beautiful show room! Loved working with Jasmine she helped us purchase furniture for our first apartment. I was overwhelmed but she helped make the process easier for me.

Amazing service. Jasmine was great a must visit for exceptional furniture and awesome service!

Ashley was phenomenal and helped us pick out a new sofa we’re extremely excited about. The process was easy despite us having no idea what we wanted going into it. She was super helpful showing us options.

Jojo and Damien were great. Very nice and helpful.

Incredibly helpful. They talked us through our options and got us perfectly situated

Can't believe Ricky has only been here for 3 months because he was an absolute pleasure to work with on buying our new couch. Professional and so nice. So excited about our new couch and I truly can't believe how easy it was. Thank you, Ricky! ❤️🤘🏻❤️

Great experience today the employees are very friendly and tried their best to fit in my budget. Loved working with Jasmine!!

Jojo and Damien were amazing! They were very informative, patient, kind and knowledgeable. They made sure we got our furniture within our budget and explained everything to us. Amazing experience

Great service and great furniture.

Jasmine was knowledgeable and patient . Even with the kids running around she gave them crayons and paper to color . Top costumer service there. She helped me purchase new couches for my new apartment. I would recommend you get help from her.

Good size store, friendly staff! Not that they're not really nice people all of the time but staff works on commission most likely!! Nice environment. It's a furniture store. Furniture is less expensive on line make sure they match prices

I appreciated the customer service provided by all the store , especially by Jasmine. Staff are as professional than friendly and make your satisfaction their business.

Very Nice And Professional!!!!!!

Joliek Vega customer service was amazing. When I was indecisive she still remained very patient with me. She took her time and even provided great ideas. My experience at Ashley’s was great. She made it a comfortable experience from the beginning to the end. Answered all my questions to my satisfaction. And explained further if needed. I’ll definitely return back. And so should you 😊

Excellent customer service. Very happy with outcome thank you.JoJo was awesome

Nelly was an amazing guide in our decision to buy the furniture. She helped us to narrow down our options and was patient throughout our visit.

JoJo was helpful with my purchase and very professional. She is extremely nice and very patient. I highly recommend her when you stop in her store, at 116st river plaza.

I had a great experience with jasmine

Customer service was great

JoJo helped us and she’s amazing!!! So fast and very very helpful.

Jojo and Elijah was excellent even though we were very difficult on making decision thank you for all the help!

JoJo and Damien are great!

Jojo

Nelly was excellent to work with and got us everything we needed. Had a great experience buying a couch

Great service… bought what I wanted n more help me save big ..

I truly had a wonderful experience with Jordan. He was very knowledgeable and he took this time with me and did not make me feel rushed at all. He sold me wonderful sofa and I can't wait to receive it in my home.

Had a great experience with Ashley Santana Shes compassionate, catered to all of my needs and her opinions were highly valued with exceptional patience and understanding! Ask for her when you come in.

Joliek and Tajiri went above and beyond to make me feel confortable with each decision I made. The purchase was easy because of their knowledge of the products. I appreciate all their help and guidance. Great customer service and professionalism. I will definitely recommend Ashley Furniture to my family and friends. Thank you so much for all your help. 🥰

Great customer service, Damien was very helpful and pleasant to speak with!

My wife met Jojo on the phone and because she was so helpful we travel to the store. She was just as good when we arrive and was very patience and thoughtful with good advice. We would definitely come back. Best Karyn , Andy and Gary

We visited this location and Jasmine greeted us from walking super friendly and knowledgeable on the furniture. We were offered drinks and great customer service I would definitely recommend this Ashley location! We are so happy with our purchase.

Jordan was excellent!! Very patient and he fully understood what I was looking for

Great service

6/15/2023 I'm changing my review because I have yet to receive the furniture that was bought a month ago. Ashleys called on 3 separate occasions to reschedule our delivery claiming they don't have parts of the furniture. I don't know if this is a scam or someone is not doing there job, but I want my money back! Who waits a month for furniture?!

Mike is a very nice and kind. I was so happy to got something I like. High quantity service. Thank you so much Mike. We will be back.

Jordan greeted me at the door, listened to my interests/budget/concerns. He showed me items that I purchased via leasing. Jordan and another staff member made sure my niece and I were comfortable. I had no problem moving around the store with my walker.

My experience with Ashley store was a nightmare. I bought a living room set for $2500 which so received on January 12th. The love seat arrived broken which I notified the store about the next day. After 3 weeks of calling about the issue, they had sent someone to repair the issue about the broken furniture that arrived. I waited 4 months for someone to come repair the love seat from their company which originally came damaged. Without any actual repair or fixes on this issue, the repair man couldn’t do anything to fix it and a representative called me from Ashley’s store and said that the love seat can’t be exchanged since I already signed and received this (damaged) order that was placed into my living room area. Ashley’s store is the most unprofessional, disrespectful, and bad company who provided me horrible service and care for this package.

From entering to leaving the store the whole team was great and welcoming. Jasmine and the whole team helped not only me but each other out. They really went above and beyond. And i would love to thank everyone and i will definitely come back and also recommend other to come.

Jasmine is a great asset to the company

So helpful and great!

We visited this location and we were delighted by the amazing staff, Jojo and Titi took great care of us; they were super patient, helpful, and answered every question! Thank you very much for your amazing service! 👏🥰

Such a welcoming store! I have yet to make a purchase but plan on returning. So refreshing to work with a sales team who value the process of making a purchase without rushing. Ask for Damien!! He is a true professional. I appreciate that not only is he knowledgeable about the products, he also listens carefully to you as a customer then provides helpful suggestions. His vision and expertise are unmatched!

Pleasant store. Pleasant and professional sales ppl we dealt with Tarjiri and Alijah the best

My husband and I just made our first purchase at Ashley’s and we love the Sofa we selected. We’re happy about that but THE SERVICE, let me tell you, was absolutely AMAZING! From the moment we walked in, we felt so welcomed and taken care of by Tajiri! She was so sweet and made sure we didn’t feel rushed and made the right choice. Mike was so lovely as well and took his time explaining everything to us. If you’re looking for furniture while receiving wonderful service, this is the place to shop. <3

(Translated by Google) Excellent (Original) Excelente

Tajiri is one of the very best advisors i experienced thus far. She made my shopping experience a very enjoyable one. She’s very knowledgeable of Ashley’s products and answered every question I had. I would definitely shop here again

Very professional very kind she treats the customers very very good. God bless her….

The staff was very helpful,knowledgeable and professional in assisting me with my selection of what I was interested in purchasing

Damian, Ari and the the other reps were so amazing they made my shopping experience fun …. I love the chemistry of the staff.

Excellent service from jojo and alijah very professional I would recommend any one to Ashley thank u for sevices

Damian and ari were fantastic and helped all the way through Thank you so much

Michelle was great. She showed me all the couches that fit my description perfectly and sold me my dream couch 😊

Amazing customers service Michelle, Jojo; and Damien was amazing. They hooked us up. Amazing service and prizes. We can't complain. Thanks yall 😘

Jojo was great. She was amazing and understood what we were looking for. She also provided us with all the information we needed.

GREAT EXPERIENCE..JOJO AND MICHELLE....FRIENDLY AND PROFESSIONAL..THANK YOU!

(Translated by Google) Excellent service, Nef very professional Everything arrived in time and form I am very happy with the Ashley store (Original) Excelente servicio, Nef muy profesional Todo llego en tiempo y forma Estoy muy contenta con la tienda Ashley

The staff at 116th were AMAZING.. We arrived at the store a few minutes before closing and at no point did they turn us away or rushed us with choosing furniture for our new place. Tajiri and Ashley went above and beyond for us and our son.. YOU LADIES WERE AMAZING THANK YOU!!!

Imon was the best trusted advisor I’ve ever met. Be sure to ask for her at the door.

Ashely S was so amazing! She helped us with everything and we were able to make a successful purchase and are so happy. Thank you Ashely. You are great!

Tajiri is the bomb great service coffee water ect their all very nice and pleasant….

Jojo was amazing at helping me buy the sofa that I wanted. Super professional and frequently. The entire team at the Ashley 117 Harlem is fantastic!!!

I loved Ashley’s furniture the salesperson Ashley m was great I enjoyed working with her

I will report my case of discrimination to the proper authorities. Four months ago, I went to the East River Plaza Ashley location. This was my first time shopping with Ashley's Furniture Home Store. All staff gave me a fantasric service. That also applies to Nef. I brought a new bed, a new lamp, a new dresser and a desk with the chair. I told Nef that the desk wasn't going to fit inside my bedroom but he kept insisting it will fit. We are always listening to those who know best. My nightmare began when the desk arrived to my house. The desk is extremely too big. It blocks my closet and my path to move around inside the bedroom with my wheelchair. My apartment is equipped for people with disabilities. I forgot to tell the guy who installed my desk to take it back. I entered into a shocking mode that I couldn't react at that moment. I called customer care and I explained to them the desk was too big. They told me they will replace the desk but I would have to pay for the difference and the delivery cost. This situation put me very stressful to the point that I got sick. In my opinion, I feel I don't have to pay for the difference and the cost of delivery. Especially, when it wasn’t my fault. Nef is to blame. I will buy my desk somewhere else and throw away the new one. I don't want to deal with the Ashley's Furniture Home Store stress. Honestly, they don't care about customers with disabilities. All they care about is getting excellent reviews and blaming customers when something goes wrong. I urge customers with disabilities to avoid this or any Ashley's Home Furniture Store location. Don't give them the satisfaction to get you sick and all stressful.

I purchased a couch today with Michelle!! She was super patient with us and explained everything thoroughly. I’m extremely pleased with the service we received…highly recommend!

AMAZING!

Imon was a great help, She understood what my grandmother was looking for we left very happy. Imon was very nice very humble and a great worker.

Michelle was wonderful and Ashley did an amazing job making sure I was happy and taken care of !

Tajiri was wonderful in handling our needs very pleasant and sweet

Very nice and clean I felt welcome and the lady that help me and the manager was very professional.

The team is attentive and knowledgeable. Michelle was patient and took her time to help me find what I was looking for.

JoeJoe was very nice and knowledgeable with her job.

Michelle was helpful, friendly, and covered all the bases with the purchase of our new couch!

Imon Henderson was the best trusted advisor I've ever dealt with. Very kind and knowledgeable

Joliek from Ashley Furniture was phenomenal. She went above & beyond explaining different financing options as well as answering all questions we had regarding the bedroom set we were interested in. The store manager was also very helpful.

I couldn’t have asked for a more amazing team !! Please come visit your favorite trusted advisors here in our brand new showroom here in East River Plaza☺️. We humbly thank you all for all your feedback and positive reviews. We work hard to AMAZE you each and every day. Don’t forget to ask for your favorite trusted advisor at the door ( Tajiri, Joliek, Ashley S, Damien, Michelle, Willow or Imon) We look forward to serving you all in the future! Thank you, Ashley - Sales Manager ♥️

Muy amable Michelle was the best super patient and Ashley store manager came to help was super nice

Michelle Segura and her colleagues were friendly, knowledgeable, and down to earth. Their customer service approach was respectful with us at the center of the experience. We felt that they genuinely wanted us to be happy with our choice. They gave us the space to confidently and comfortably make a decision the was right for us. They even threw in accent pieces with our discount, which was not at all expected. Savvy sales approach that had us walking out feeling good about our purchase. I also recommend their vanilla chai latte's!

Michelle was our sales associate and was so amazing! She was honest, helpful, and efficient in helping us find a couch for our new apartment. Please ask for Michelle when you go!! :)

Excellent trusted advisor empathetic to our needs and budget , very nice and professional. Imon was fantastic.

Good customer service and support

GREAT EXPERIENCE! Went yesterday and met Willow (almost immediately) and she was super patient and helpful (with just the right “sales” balance). Tajiri swooped in with AMAZING help and support. And Debbie made a quick but helpful appearance and they all worked together to ensure we had the best experience. I highly recommend the team at E117th street! ❤️

I’m on best sales person

Ashley and JOJO went above and beyond to help us and exceeded expectations, lovely women and amazing sales ladies, will definitely be back jus to see them

Imon was excellent. She helped me throughout the sales process. Keep her.

If you come to Ashley’s home store ask for Imon and Tajiri . They are nice to talk to very helpful.

Today I was assisted by Imon and she was absolute dream. She was extremely friendly and informative. She provided my mother and I with great interior suggestions. I’m very excited to work her again I’m the future.

(Translated by Google) Hi guys, today I'm in your stores. I felt very good with the treatment that Juliet and Ashly gave me today, excellent service ❤️ (Original) Hola buenos hoy estoy en sus tiendas me sentí muy bien con el trato que me dieron hoy las señoras Juliet y Ashly p un buen servicio excelente ❤️

The store is convenient, laid out well and the associates that I've come into contact with are all super helpful and personable.

Imon and Jojo was the best and help with all my shopping. I will definitely come back and shop with them!

The moment you enter you feel at home. We were greeted by Michelle who made us feel extremely comfortable and very welcomed. Saw a couch I fell in love with. Went home took some measurements came back a week later and we bought a couch for our living room and I couldn't be happier with the service from (Michelle &Tajari) and the purchase. Ashleys Furniture has a great selection, extremely helpful salespeople who are knowledgeable but not high pressured. Great Furniture store!!!.

Very professional and made this sale very easy. Lived the hospitality.

Great representation of company. Very friendly. Imon and Kevin were great.

II appreciate very much the assistance and patience of the store manager

Damien is the best salesperson ever! He was professional, knowledgeable, and very curious. I really appreciate all his help. I hope you value his service, because he’s definitely an asset to your company. And let him wear comfortable shoes. A pair of all black sneakers would not take away from your dress policy. Don’t you want your sales staff to be comfortable? He’s on his feet all day for crying out loud.

Good service

Imon and Nef work great. Very knowledeable and when I explained exactly what I was looking for including measurements they came through with flying colors. Thanks again.

I highly recommend this store, we found what we were looking for. Michelle was very helpful and kind, Thanks you :)

Everything u can ask for. They were very friendly

Very professional, polite and helpful. Wonderful people to be around. Highly recommend these employees.

Jojo was very helpful.....

My experience with Kevin Chavarria was excellent. I had great customer service and hospitality.

She was amazing and help me out till the end I will recommend her anytime and she left a big smile on my face happy holidays….

(Translated by Google) Good service (Original) Buen servicio

Ashley was the best, she help us pick the perfect couch. Thank you so much

Amazing service and hospitality at Ashley furniture in east river plaza. Damien and Ashley were very knowledgeable about the products they sell and made my experience easy and enjoyable

Very professional setting Ashley Santana was awesome! She made us feel really comfortable and at home!

We are recently returning to our home after being displaced for a year due to a fire. We simply stopped Ashley by to see what might catch our eye. We were BLESSED to have Michelle work with us, she patiently took her time and showed us so many options allowing us to choose a couch that fit not just our cozy needs but our small NYC apartment, current lifestyle and future goals. We loved the experience so much, we made an appointment and came back the next day! It was impossible not to feel at home, with Ari and Nia serving up yummy Starbucks Chai Lattes, Ashley making sure we got the most bang for our buck and Tajiri assuring every detail was in place to assure a smooth delivery! The final detail was the entire staff signing a card wishing us well on our journey…no worries guys, you’ll know how we are because will surely be back for all our furniture needs!

(Translated by Google) Kevin isist a good job thank you (Original) Kevin isiste un buen trabajo gracias

Michelle and Tajiri was phenomenal

The salesman was very experience and friendly and the manager outstanding

Excellent Sales Team & Service, The Best‼️

Tajiri and Ashley( manager) were both great with their professionalism and thoroughness, which brought clarity when making my decision with my purchases.

Very nice and welcoming, got our couch quickly and helped us with delivery, very helpful with measurements and making us feel good about our purchase

It's a great Ashley store , very good customer service, they are very respectful and friendly, you never feel rushing with them, specifically with "NEFTALI JIMENEZ" made me feel real constable , very nice guy

Sales Rep Joliek was amazing. It was my first time at Ashley Furniture and she has turned me into a loyal customer because of customer service. She was professional, patient, attentive and she worked tirelessly with Store Manager Ashley to make sure I was satisfied and comfortable. Store Manager Ashley and Jolirk delivered friendly service the whole time despite my indecisiveness. Very stellar service!

Purchased furniture in many different stores over the years, I can honestly say, Ashley furniture store has been the best experience. Keep being awesome.