Ashley | Olean, NY 14760

Ashley Olean, NY


Your Local Furniture, Mattress & Decor Store

Turning houses into homes is our mission at Ashley in Olean. We built our store in Olean so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop in our store, General Manager, Chris McPherson, will make sure your experience is amazing. We want you to love where you live. Our goal is to help you find your own style, for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-296-4334. When it comes to our team, we to have a great place to work. If our team is happy, they'll make you happy. We also want to help families in our community. Each year, we support local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life. This is home. Come see is in Olean near Cutco. We’ll be waiting to help you turn your house into your home!

Customer Reviews
4.1 Star Star Star Star Star
(195 reviews)
Star Star Star Star Star
Chad Wenke 1/29/23

Nice employees and nice furniture. Happy with all of my purchases. I will be back..

Star Star Star Star
Dave Jurenko 1/11/23

FaithJed Burrous 11/30/22

We have purchased multiple pieces through Ashley Home Furniture. Most recently being a sofa, paid extra for the protection package. Needless to say the “protection package” has miles of grey area that make it so the protection doesn’t apply to your purchased furniture. After multiple phone calls with Ashleys regarding our personal situation, multiple redirections to other departments. We STILL have no result for our couch that we paid extra to have the “protection.” Instead we were told that it would be all at OUR COST?!?! I have since networked out and spoken with a former manager of Ashley’s who states that framework is covered under State Law in both NY AND PA. Irregardless of discontinuation of product or manufacture warranty. Also stating that there is no standard help to quality of customer service. Which I firmly agree with and which was made obvious during this whole encounter. From the local store in Weston Mills NY, to the corporate service representatives. I can confidently say that if you are wanting quality service and quality furniture, look elsewhere. (UPDATE)11/30/2022 Called number that was provided in response from Ashley’s to original review out of Weston Mills NY. Spoke with representative who again stated that since manufacture warranty (AKA ASHLEYS) along with sofa fabric is discontinued there is no resolution that can be provided neither in store credit nor replacement of couch of same or lesser value. Received a phone call from agent Id 1225 Shannon out of Batavia New York warehouse. Was told that she was the highest level of “management” that we were able to speak with. Was also informed by Shannon that the only reason she called us was because she had to, and didn’t have any resolution to our issues we had presented. This issue was originally presented to Ashley’s in early 2022. We STILL are getting no resolution and have networked out to a former manager of Ashley’s who as we already stated In The previous review informed us that by state law in both NY AND PA framework is covered for seven years. Ashley’s IS the manufacturer, they may have changed the frame for the model which makes our model discontinued BUT Ashleys is still the manufacturer of our couch. As is all there furniture. HEADS UP!! Horrible customer service on management levels!! Again if you are looking for quality service and quality furniture, looks elsewhere.

Star
Faith Burrous 11/28/22

We have purchased multiple pieces through Ashley Home Furniture. Most recently being a sofa, paid extra for the protection package. Needless to say the “protection package” has miles of grey area that make it so the protection doesn’t apply to your purchased furniture. After multiple phone calls with Ashleys regarding our personal situation, multiple redirections to other departments. We STILL have no result for our couch that we paid extra to have the “protection.” Instead we were told that it would be all at OUR COST?!?! I have since networked out and spoken with a former manager of Ashley’s who states that framework is covered under State Law in both NY AND PA. Irregardless of discontinuation of product or manufacture warranty. Also stating that there is no standard help to quality of customer service. Which I firmly agree with and which was made obvious during this whole encounter. From the local store in Weston Mills NY, to the corporate service representatives. I can confidently say that if you are wanting quality service and quality furniture, look elsewhere. (UPDATE)11/30/2022 Called number that was provided in response from Ashley’s to original review out of Weston Mills NY. Spoke with representative who again stated that since manufacture warranty (AKA ASHLEYS) along with sofa fabric is discontinued there is no resolution that can be provided neither in store credit nor replacement of couch of same or lesser value. Received a phone call from agent Id 1225 Shannon out of Batavia New York warehouse. Was told that she was the highest level of “management” that we were able to speak with. Was also informed by Shannon that the only reason she called us was because she had to, and didn’t have any resolution to our issues we had presented. This issue was originally presented to Ashley’s in early 2022. We STILL are getting no resolution and have networked out to a former manager of Ashley’s who as we already stated In The previous review informed us that by state law in both NY AND PA framework is covered for seven years. Ashley’s IS the manufacturer, they may have changed the frame for the model which makes our model discontinued BUT Ashleys is still the manufacturer of our couch. As is all there furniture. HEADS UP!! Horrible customer service on management levels!! Again if you are looking for quality service and quality furniture, looks elsewhere.

Star Star Star Star
Chelsea 6/8/22

everything is set up so nice inside

Star Star Star Star Star
Robin Knaier 6/7/22

Bought a new dining set

Crystal Wisner 4/24/22

went in to look i saw few pieces online that i wanted to see in person. first their prices way more in the store. seco d the girl say " the web site isnt our store" um what but we price match.... ok i tell her serveral timea what im looking for and show her.... she shows me crap 1000 more than online. she says well we ha e to pay for this store. um oook i gave up and went to raymore. btw i was going to purchase a few pieces your loss will never go back. DONT GO THERE

Star Star Star Star Star
Lori Ludden 4/15/22

Jessica, our sales person has great patience with my difficulties with making decisions. We are happy with the furniture we chose. The delivery people were excellent.

Star Star Star Star Star
Sue Harris 4/8/22

Beautiful furniture

Paris Saint Germain 1/29/22

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