Ashley Store Orchard Park, NY

Great experience, happy customer!

The experience at Ashley's was great. The manager walked us around and we tried out all the best couches and beds. We literally took up 2 hours of her time, but it was worth it. We bought great quality furniture, and even got a discount. Thank you everyone at Ashley's for being so nice and professional.

Great friendly service. Low pressure and good prices.

Maryem made shopping easy! She listened to our many needs, and then helped us find everything we were looking for! She is a first class employee!!!

Jarrod was friendly and helpful. I appreciated the time he took with me.

These guys were great!!! Thank you for your help!

Was looking for something specific and am very picky about furniture! Sean was extremely helpful and very patient with me! He took the time and walked around showing me different pieces that would fit in my budget with the look I was looking for! I would definitely recommend going to see Sean!! Thanks again!

Cheri was great, helped me get a great deal and was so helpful in picking our furniture out. Will definitely go back to her when we’re looking for more furniture

Shaun Deuel was an exceptional salesperson who greatly assisted us with our furniture requirements. His friendly demeanor and extensive knowledge made the entire experience enjoyable and informative. If you're in need of furniture, I highly recommend reaching out to him for assistance.

I really don’t rate much but I am here to express my deep frustration and disappointment with a mattress I purchased from Ashley Furniture approximately two years ago. This was a significant investment—nearly $3,000—with the expectation that I would be getting a high-quality product that would support healthy sleep. Unfortunately, that has not been the case. Over time, I began experiencing severe back pain and could not initially understand the cause. It wasn’t until I inspected the mattress closely that I noticed deep indentations on both my side and my husband’s side, with a noticeable bulge forming in the middle. It became clear that the mattress was no longer providing proper support. I visited the store and was told to file a claim online. I followed all instructions, submitted the required photos and measurements, only to be told that the indentations were not “deep enough” to warrant an exchange. This response is incredibly disheartening, especially considering the cost of this mattress and the physical discomfort it has caused me. This was the most expensive mattress I’ve ever purchased, and it has turned out to be a complete disappointment. I expected a much higher level of quality and customer support. Instead, I was met with rigid warranty terms and no concern whatsoever for the impact this faulty product has had on my health. I strongly caution others against purchasing a mattress from Ashley Furniture. In my experience, their products are overpriced, their warranties are ineffective, and their customer service lacks compassion or accountability. I sincerely hope Ashley Furniture takes feedback like this seriously and re-evaluates how it stands behind its products.

Thank you Maryem! You were wonderful in helping me pick out the chairs I wanted. I so enjoyed meeting you. Your a treasure! I'm totally looking forward to receiving my new chairs.

Tom was outstanding. He came in on a day he had off to get us taken care of to work with our schedule perfectly. He was so kind and generous. Very knowledgeable about the furniture he was selling. He also really made us feel welcomed and apart of the family. Everything got completed on very good timing. Go to Tom for your furniture needs! ☺️

Maryem was great! She helped me pick out a pillow to improve my sleep. Very helpful and friendly. Will be back for more 💯

Found great living room furniture! The salesperson, Sean, was extremely helpful! Thank you

The best store for furniture hands down 💯

Bought a purple pillow for a gift. It was a little disappointed that I couldn’t use the gift card that I had.

Maryem was wonderful to work with

Completely satisfied 😌

Jarred Pride was a very kind, helpful and knowledgeable employee who made our visit painless. Thank you for the wonderful service!

Professional staff everyone especially Shaun and Janet were very helpful and no pressure at anytime glad I stopped in and they took care of me perfectly

Friendly and professional service!

Kiana (I hope I am spelling that correctly) was a huge help. Very knowledgeable and personable .

Friendly, helpful salesperson. Took the time to answer my questions.

Tom was a very professional salesperson. He helped us find what we wanted for the price we wanted to pay. Would definitely recommend asking for Tom in Orchard Park store.

We were very pleased with Shaun at the Amelia Drive, Orchard Park location. He didn't pressure us into purchasing, as we told him up front we were shopping. He still took the time to give us options and select the best fit for us. We left and went down the road only to find we really liked Ashleys selection and took advantage of the Memorial Day sale. We returned to purchase our modular power sofa. We hadn't planned on buying a new mattress. We decided to "look" at them and Shaun pointed out what was wrong with our current mattress. He was very thorough in explaining the best choice for us and we decided to purchase a new mattress as well. We have bought from Ashley's in Phoenix in the past and their great service and quantity precedes them in New York. The staff was welcoming, worked together as a team and we left very satisfied with our purchases. Thank you, Shaun & Ashley The Smith's

The salesman Tom wowed us with his knowledge, and worked very hard to beat a competitors price. He was friendly and not at all pushy. We had an amazing experience and are thrilled with our purchase. We with definitely go to Ashley again!

Awesome deals and service. Very happy with our purchase. Tom Kowal was very helpful and pleasant with helping us find what we were looking for. We will definitely recommend him! We will be back!

Amazing staff! I was taken care of so well, she was patient with me while I was going back and forth with my husband on the phone. She had his answers before he even asked them. Touché

Very friendly and knowledgeable staff. Good selection.

Great experience, great customer service and able to meet our needs. Thank you!

Beautiful store with very kind service.

Tom was very helpful with the purchase of our new sectional. He was knowledgeable about the product and made the whole process quick and easy!!

Went in with my sister to purchase a table and chairs. I ended up with a couch and do did she. Great salesman Shawn. Enjoyable experience

Great experience from my visit to Ashley Furniture today. I was met at my entrance by a young salesman named Jarred who gave me a few instructions based on my wants and let me roam until I found what I was looking for. At that point Jarred came to my assistance, he answered all my questions and made my decision very easy. He then talked to his manager with my requests and I walked out very satisfied. I finally found the living room set I struggled so hard to find. Thank you Jarred, and your manager was amazing as well.

Eric went above and beyond to help us purchase our new sectional and rug

Actually had fun

Great experience- Cheri and Tom went above and beyond to help

The whole process was easy and painless and Shaun was very helpful along the way

Excellent! Thank you Kiana for your professional service!

Our salesperson Maryem A was incredible. She went above and beyond to make sure we got the best furniture available for our home. She had amazing energy and made my wife and I not even consider going to another competitor store.

Quick, easy, helpful, and affordable.

Great selection, wonderful sales rep. Was very helpful.

We had one of the best sales experiences we’ve ever had with Zach when we went in. He gave us our space to browse the store and was able to answer all of our questions to get us everything we were looking for. We’ll certainly be back and look forward to working with Zach again.

Service was great! Tom was able to answer all our questions. Walked away feeling good about our purchases. Thanks!

Excellent customer service coupled with excellent prices. Unfortunately I have to wait a few weeks for the couch to be delivered, but it is what it is.

Sofua was a pleasure to deal with as we tried to find the right sofa/secrional to suit our needs. Many to choose from but Sofia was focused on staying within my budget and the price point I was comfortable with. I would definitely work with her again in the future! Looking forward to my delivery!

It was a pleasure to find what I was looking for, thanks to Meryem, she is very professional and patient. Thanks

Sales woman was very kind and helpful. I will definitely be back in the future to make more purchases

Went into Ashley's to check out an ottoman tray my significant other wanted to buy me for my birthday. Kiana greeted us and took us through the store to peruse all that was available in the store and online. Funny thing is, the very first tray she showed me was the one I chose. It looks perfect in this room and replaces the smaller tray I had. I'm very pleased with this purchase and it was a pleasure meeting and searching with Kiana.

Absolutely wonderful team of people

Maryem made my experience seamless and was so kind!! Highly recommend!!

Would recommend Tom K. He was very helpful when purchasing my bedroom set.

My sales woman gave me an experience that was refreshing with no pressure. While showing me a large selection, she went the extra mile to find something in my budget. I highly recommend you go see Ashley's lineup.

The staff was very courteous and efficient as well as accommodating

This store is awesome with a wonderful selection of beds and furniture. Reall friendly service knowledgeable staff as well.

Mary was super great to work with. My family and I went in on a whim to look around and ended up finding a dining room table set that was unexpected but it’s exactly what we need for the updates we’ve been doing. Mary was great , printed off a photo and prices so we could discuss later - but after a bit of family discussion we decided to go for it! I can’t say enough about her customer service she went above and beyond.

Amazing staff, very patient and helpful.

Ryan was a great salesperson! He was available and helpful without being pushy! It was a very pleasant experience

Great customer service, great products, great sale prices. Showroom was beautiful!

I recently visited Ashley Furniture in Orchard Park and had the pleasure of working with Maryem, the sales manager. She was incredibly helpful, knowledgeable, and patient as I picked out my new furniture. Maryem really took the time to understand what I was looking for and made great recommendations that matched my style and budget. Her professionalism and friendly attitude made the whole experience smooth and enjoyable. I truly appreciate her support and would highly recommend asking for Maryem if you’re shopping there—she’s fantastic!

I had a great experience working with Cheri. I didn't feel pressured in any way - she was informative, she asked about my likes and dislikes - She figured out exactly what I was looking for in minutes and guided me around the store and only showed me items I genuinely liked. I didn't get annoyed once --- A+ AND the quality at Ashley furniture is a lot better - which is worth the minor price difference compared to the other stores. Thanks Cheri!

Zachery is amazing! He was super helpful and personable. He was very transparent on what was available/ delivery process, etc. I will definitely be shopping here again thanks to him!

Wonderful experience today! Found just what I was looking for....excellent service! Thank you....

Patrick was amazing with which to work! I knew exactly the make and model I wanted so it was easy both in buyer and seller. My transaction was handled with the utmost courtesy.

Thank you Ashley store for the excellent job on helping my wife and I to completely refurnish our home after the fire. Zach must have walked 10 miles that day, every one was very helpful. Thank you again and especially Zach, good job.

Very pleased with the service

Very nice. Agent was helpful and respectful

Our salesman did a wonderful job showing us around without being overbearing. We had a number of quality sofas to choose from and the salesman helped in getting us a great price. I would highly recommend Ashley furniture and ask for Eric.

Every time I've come in over the years, Tom Kowal has always taken the time to listen to me in regards of what I have in mind, taking me over to the area/areas in question and then giving me the time and space I need to look things over and try them out before he helps narrowing things down a bit by ssking all the right questions and go over all the unique features of each piece of furniture. On Friday, April 11th my needs had changed in the aspect of what I had been pursuing and Tom showed me what Ashley carried in the recliner I was looking for, tried them out as Tom went over the different features each one had, and in less than an hour I made my purchase! Yes, Tom is a good sales man, as opposed to a good salesman and the difference is Tom really care about you and not just making the sale. He is a good person first which makes all the difference in the world. Kudos to you, Tom! Bonnie Ruggiero

Wonderful experience working with Tom Kowal from out-of-state. Tom is kind and understanding and very knowledgeable. Highly recommend!

Eric was very nice and helpful. He showed the product I was looking for and helped me with my choice. Eric is an excellent salesman.

Ryan and the whole staff were great. We found the perfect dining table and the price was more than reasonable.

Friendly, helpful and caring

Such a welcoming group of people. The store front is easy to walk around and you’re given a very helpful sales associate. Zach went the extra mile and helped us measure to ensure it would fit the wall. Super helpful and friendly. The mark up on furniture is ridiculous but Ashley is very moderately priced . Great experience overall.

Salesman Zachery A. was extremely helpful and friendly without being intrusive. Wonderful job!!!

Salesman was easy to work with and I’m very happy with my purchase.

Found an awesome chair I great sales rep, Kiana. I had a great experience.

Had a great experience purchasing furniture thanks to Jordan! He was incredibly friendly, helpful, and accommodating throughout the whole process. He made everything smooth and stress-free. Highly recommend working with him(he is normally at the Batavia store)!

The manager, Maryem, was amazing. I was so grateful for her support and help trying to navigate what to purchase for my mom. I will always shop at the Orchard Park location due to her being there.

Maxwell was extremely helpful polite and informative highly recommend seeing him for all your home needs

Zach our sales rep was 11/10! Helpful, honest, knowledgeable and friendly! His manager James is also 11/10! This store is doing something right! Would highly recommend solely based on customer service!

Tom at Orchard Park, NY store was great!

The showroom is beautiful. Ryan was my sales person, and he was wonderful. He sent me info vis phone to tell me about things... All the the sales people were very friendly. Very happy

We were more than satisfied with our furniture purchase experience.Naim our salesperson was so courteous and professional throughout our shopping experience. He helped us get the right chair for our needs. Thank you Naim

Very friendly, helpful and courteous people. Was able to find exactly what I needed.

Good selection of mattresses, Kiana listen to your problems and work hard in finding the best mattress for you. They were also very understanding about the financial difficulties you have. I am very happy going to Ashley furniture. k

Excellent Service

Ryan was great at offering his assistance when I needed and the showroom had plenty of options for what I was looking for.

EXCELLENT SERVICE. KNOWLEDGEABLE STAFF! GREAT SALES.

Kiana was the absolute best !! She helped me with everything so beautifully it was the most enjoyable shopping experience. I can’t wait for my new furniture in my new home 💚

Staff very friendly and attentive. Service and prices are better than some furniture discount furniture stores. I would highly recommend Ashley's to anyone

Eric was friendly and knowledgeable Gave us quick efficient service. Great to communicate with too

She was very helpful

Super helpful and easy to work with!

Ryan Majka is amazing! He helped us with all the questions we had and spent time with us reviewing options. He was not pushy and gave us his honest opinion. He was genuine and it was like he wasn’t just there for the sale. We will only be using Ryan going forward for all of our furniture needs!

Tom was really great to work with!

Helpful, friendly, great selections, and great prices.

After sleeping on my new Nectar Luxe Mattress for more than 30 days, I was not comfortable with how hard the bed was. James (manager) went above and beyond to swap out my Nectar Matress with a new softer Mattress. Working with him and the rest of the crew at Ashley has been nothing less of enjoyable. They are very honest and are not trying to sell you anything extra, like most salesman. Thank You

The man who helped us was amazing! Friendly great customer service and deserves a raise

Great Service!

Great service and experience from ALL employees at the Orchard park location. Will do business again.

Customer service and staff are absolutely amazing! So welcoming and took time showing me options. It was so easy and the prices are affordable.

Can’t ask for a better experience. Tom is the consummate professional.

Our salesperson found us exactly what we were looking for! Thanks for a great experience !

My salesman Rich was very helpful an polite, I was greeted at the door by a very pleasant gentleman, I would recommend Ashley furniture to everyone!

They're great. I got a good deal and I would go there again. Friendly people very helpful. It was a wonderful experience

My experience was great. Knowledgeable fast and easy

Everything was great we worked with Ryan and it was great he answered all our questions and was not pushy at all let us choose then talked about options and overall a great experience

I was amazed at the experience and knowledge of the staff. They answered all my questions and completed My order and record time. Great product, great price. Especially like the discount for service people.

Tom was a great sales person. He went above and beyond to help us with our purchase. Friendly and knowledgeable. Will be coming back again

Sales rep was very patient and helpful as we looked at multiple living room sets.

Furniture is always beautiful inside the store, great customer service

Very helpful and knowledgeable, awesome sales person very pleasant experience.

Tom kowal is the best and always helps us get exactly what we want

Excellent service ! Also a very good person !

Amazing deals!!! Great customer service!!!

Rich Lochbaum in the Orchard Park, NY store was amazing to work with! I did not feel any pressure and he found a great deal for me! The staff at this store is exceptional!

Very knowledgeable - excellent experience Naim was awesome

Kiana was wonderful, knowledgeable and very kind helpful when I was picking out a new sofa and bed frame. I’ll definitely call her when I get other items!

Place very clean and associates very helpful and not pressured to buy anything. Eric Nicotera was very helpful and we closed the deal. Thanks.

Staff was very helpful and worked to get us the right furniture at the right price.

From helping my wife with the door to get our stroller in to helping us the perfect amount without feeling pushy, Maryem was knowledgeable, kind and a pleasure to work with. Will be going to Ashley’s again. Everyone was so nice and friendly, can’t wait for our new furniture

Excellent service and great quality furniture our go to place.

Amazing experience. Very professional from the moment I walked in..... Buying furniture shouldn't be this easy. Well done Ashley Homestore of Orchard Park.. you have gained a lifelong customer... thanks again Richard Lochbaum and Val the assistant manager for making it "Easy Peasy" 👍

Ryan was great helping me find what I wanted, very friendly nice young gentleman. Will shop there again

Sean was a great salesman -very knowledgeable, offered expert advice and the President’s day sale was amazing.

Maryam was friendly, empathetic, compassionate to my needs. She made sure i felt comfortable on the mattress and frame I bought. She had me try different mattresses till I found the one that I needed. She was knowledgeable in helping me find a mattress that conformed to my body and relieved the pressure points in my body. Thank u Maryam!!!!

Excellent service we found everything we needed I highly suggest the customer service was exceptionally good

Very prompt service and easy to check out. I am happy with the quality of nightstands that I purchased. I recommend this Ashley product.

Patrick was great to work with! He answered all of our questions and was very knowledgeable. Great experience

Rich was very informative and helpful with the items we were interested in!! He was fun and easy to talk with, understood what we wanted!! We are excited for our new living room to be delivered!!

Kiana, was very polite and professional. Not pushy or rushed us to make a purchase. Very personable and extremely helpful. Thanks again!

Rich went above and beyond to help with our purchase, even though it was a small purchase! He even guided us over the phone to ensure we could take advantage of Presidents’ Day deals while we had sick kids at home. I would come back again just for Rich’s excellent customer service!

My Sales person was a young lady Ashley very nice. James the manager very nice gave good incentives for me to wana return

Ashley helped us choose a replacement for our 16 year old couch.

The whole experience was great. I was treated by Rich, very knowledgeable with everything! Expert personnel, great service and expect a great and fair price.

Salesperson was incredibly helpful. Took his time to listen to what I was looking for and made sure to show me all options available. Truly listened to my needs.

Very kind and considerate paid attention to our needs with no pressure to buy very good experience

Nice store and great service and staff

Patrick was my salesman who helped me.he and his partner greeted my friend and I by holding the doors open for us. He was polite and courteous.went out of his way to help me.thanks Patrick for all your help.will definitely buy from Ashley again.

Sales person was very helpful. answering all our questions. very pleasant Experience.

Salesman didn't follow me around, told me to let him know if I had any questions. Bought a dresser I was looking for so very happy. Went to Lake Effect previously and the sales person stayed with me when I was looking and everything was so expensive. Enjoyed the experience better at Ashley.

Customer service was amazing, they helped me find the most amazing couch and worked with me to customize it at a decent price, very fast and informative! I can’t wait for my delivery! I’ll be going back for other furniture needs in the future.

Can’t wait for the couch and tables to come the service was great

Excellent service, thank you! Chris

We haven’t had the furniture delivered yet per our request, however making this purchase over the phone went very smoothly & in a very friendly but professional manner. Looking forward to trying out our new living room

I highly recommend Maryem at the orchard Park location - she is amazing !!!

Niam was wonderful to work with on my project. I highly recommend him. Thank you

Rosemary was extremely attentive and knowledgeable about the products we were looking for. The store was organized, clean and everyone was eager to help. I definitely would recommend Ashley to anyone.

Salesman Pat and GM James are fantastic to work with. My wife and I thoroughly enjoyed our experience. Go team OP!!

Extremely excited to get our new piece of furniture. Tom was exceptional with meeting my expectations, price point, and over all customer service experience. I look forward to working with him in the future. Five star review for this guy!

The sales associate Eric was great at communicating the information i needed, very helpful in insuring that we get what we want. I will definitely be coming back to the Ashley store for more assistance!

Pat, was very informative. He help me out so much He got me the best deals as possible.

Very friendly and willing to accommodate my requests. Highly recommend.

We were a little hesitant to shop here, mostly because we didn't want a sales person to follow us while looking around. But when we told Maryem we just wanted to look around she let us wander and only checked on us once in a while to see if we had questions. She was absolutely wonderful to work with when we did decide on a purchase. Would love to shop here again if we need more for our home.

Maryem Almraisi was knowledgeable, accommodating and a pleasure to deal. We would definitely deal with her again!

Our salesman Tom was patient, very informative, genuine and extremely helpful!

Very good service with Rosemary and she was very polite.

Sales staff was very helpful and courteous.

Our original contact was great. She was not working the day off our purchase. The man that did the sale did not communicate. Did the paperwork without communicating. It was VIP day and he needed to be reminded there was a discount mentioned when I walked in. He seemed reluctant to give 10% VIP . I wish the original girl was working that day. She was very friendly, warm and helpful.

Ryan, a sales associate, was very Helpful and patience.

Wonderful place, found what my daughter wanted and receiver a very good experience looking at several different items that might meet our expectation. Found an item at the right price and we were very well treated by all the different staff we met. On a scale of 1 to 10 we got 11!!! Thank you for this shoppingvexperience.

I purchased furniture from Ashley with the confidence that their warranty would cover any issues, but I was extremely disappointed when my claim was denied. The representative stated that chips due to accidental damage and issues caused by sunlight or moisture are not covered, even though these are normal household conditions. The warranty exclusions were not made clear at the time of purchase, and I feel the refusal was unfair. I expected better quality and customer service from a company like Ashley. I recommend buyers carefully review the fine print before purchasing. I hope Ashley Furniture reconsiders how they handle warranty claims, as it affects customer trust.

My salesman was great.. not too pushy!!

Very friendly staff, fast service and great products!

Our salesmen were Tom and Shaun. When I say we couldn’t be happier, that is the gods honest truth. They were easy to talk to, get a long with and even went to the extent of playing with our 3yr old son while we shopped around. They understood our situation and made sure they could help us in every which way they possibly could. They made us feel as if we were apart of their family, instead of some strangers. If I had to recommend any place, it would be Ashley’s Furniture. If you need someone you can trust that will give you an honest price, go to Shaun or Tom. I cannot thank or praise them enough!!

The transaction was fine. She was nice but not pushy. She told us to order in store even though the couch was not on display because they would deliver it into the house, but I could have gotten online with the same kind of delivery. So don't fall for that. She made it seem that when they were ready to deliver they would call and schedule a time that worked for me... but now they are saying they only come to our area which is only 34 miles away every other Wednesday and gave us a 3 hour time limit that we cannot change. She said something like "the soonest that it would be delivered would be Jan. 15 but they will call you few days ahead of time to schedule the time that works for you" come to find out they have very limited scheduling and I cannot be home on Wednesday so now my husband has to take off. Not very happy about this and the delay of getting our couch. I rescheduled but they can only reschedule for the day and not for the time frame. so annoying!!

Very happy 😊

Pat was a great help . Listened to what wanted and didn’t try to sell us something else. Definitely recommend Pat and the Assistant manager . I forgot his name

Kiane was very helpful and a very pleasant and upbeat person to deal with. I had my dresser signed sealed and out the door in less than 30 minutes. She was an outstanding sales person . Thank you for getting it done...

Customer service was friendly and helpful

We were guided from the point we walked in. They understood what we wanted and we walked away very happy.

Sales person was amazing. Product that I wanted was available in showroom for my review.

We came in to look at mattresses but had no idea what we wanted. Rosemary was wonderful. She helped us figure out what worked for us and then helped us find it in our price range. Highly recommend!

Very helpful and knowledgeable staff! Really great deals and very nice showroom!

Maryem was knowledgeable, helpful, remembered my preferences and walked me through every step of the process. The furniture selection was wonderful and she knew the showroom top to bottom. Loved my experience here!

Store was very neat and clean. The employees were very friendly. I did not feel rushed and could ask all the questions I wanted. Kiana was great.

Salesman Shaun Deuel went above and beyond today Jan 1, 2025. I’m opening a new business and most of the items I selected would not arrive in time for our opening date. Shaun and the store mgr. Made it happen for me. Talk about amazing customer service! If you’re looking for attention to your needs, a team that listens to your needs, and works at delivering amazing service, ask for Shaun Deuel at the Orchard Park Ashley Furniture!

Ryan was awesome! He was very patient, helpful and knowledgeable about the furniture I waa interested in. I definitely will recommend him to friends and family.

Amazing customer service. The sales lady was so knowledgeable, friendly and helpful. I highly recommend shopping here.

The salesman immediately met me at the door. He was very pleasant and helpful. Showed me several chairs for consideration. It was a very good experience.

Maryem did such a great job!!! Easy financing and not pushy in trying to make the sale!!

Maryam greeted us upon arrival and was very friendly, accommodating, and yet gave us space when needed to talk privately and make decisions. We went back to the store three times within a week before making a final decision and we anxiously awaited our new furniture!

Best customer service ever! Rosemary, the wonderful lady who helped me choose the best option and gave me the best deal, was amazing! Thank you so much, Rosemary, and the Ashley team at the Orchard Park branch!

Great service!

Salesman was great! We arrived on the last hour they were open and he made my husband and I feel very welcomed and happy we were there. Checked on us as we walked around and literally gave us an amazing first time buying experience at Ashley’s. We will definitely be a retiring customer.

Had a great experience! Naim helped us navigate the store and helped us find something that perfectly fit our needs and our budget.

Ryan was fantastic !

Maryem was very helpful and knowledgeable in finding a couch for our needs, and offering other items for our home for future need as well.

Great selection of recliners very helpful sales people.Made purchase very easy. Thank you Mark and Eric

Just bought some great furniture from Eric, Tom, Kiana and all three were very friendly and understood my needs. Highly recommended them for you

Very professional and attentive to details! Thank you!

The girls ( kiana and maryem ) were fantastic they were very attentive and knowledgeable. They were also so very down to earth and great conversation

Maryem was great! She was very knowledgeable and made this experience fun.

I found what I wanted and at a good price.

Great friendly customer service. Needed an exchange was done super fast. Excellent over all.

Tom was great and patient

My experience was fantastic. Areej was absolutely amazing!!! She was polite, patient and had great ideas. I was all over the place on what I wanted when i walked in and they offer tons of options so I was quickly overwhelmed. She patiently listened to all my ideas and concerns and offered lots of great suggestions. I can't thank her enough! I will highly recommend them to others and will be back shortly for more stuff.

Great experience thanks for all the assistance. Ryan is a wonderful no pressure helpful sales person, highly recommend.

Rosemary was great to work with. Ashley is always my first stop when looking for furniture. Have always had a great experience.

Awesome gentleman Eric to great care of us. Patient, kind and thoughtful he def was. Look him up if you go the Homestore.

Tom at Ashley Furniture is the best!!

Friendly helpful saleswoman.

Maryann was a fun salesperson to work with, she sat with me a helped me imagine my new kitchen table and buffet server in my space

They had a great selection of beds and the customer service I received from Kiana and Naim was great!

I had a great experience working with my sales person Ryan at Ashley in Orchard Park NY. Ryan found is the style of reclining chair we were looking for online and made the ordering process super easy and worry free. I can't wait for my order to be delivered in a couple of weeks. I would definitely use Ashley Furniture again in the future

We worked with Jordan and he was so very accommodating with our purchase of our new dining room table & Buffett. He has all the answers to our questions and more. We definitely will be returning in the future for more purchases.

Great customer service. Our salesman was extremely helpful. Will definitely recommend this location to friends and family.

Ask for Areej! She was so fun to work with, kind and found me the perfect office desk and chair!

Great service !! Received beautiful guidance and support from Kiana! She was so very kind and helpful! Loved the experience of buying from Ashley Furniture! Thank you!

Love this store

It was a great experience working with Tom. He helped me find everything I was looking for at the best possible prices!

Jordan was very helpful without being pushy. Answered all our questions and didn’t rush us. Friendly and respectful service.

Areej helped me find my way around the store my first time in the store. Jordan managed by James went above and beyond to help me locate the pieces I wanted …. all so fantastic!

I was happy with my sales person. She was very helpful

Everything was very satisfactory was not in a rush to purchase any furniture as I’m building a new condo and won’t be ready till after the first of the year. I did have a sales representative. His name was Tim or Tom not exactly sure which one but was very kind showed me around and definitely would come back to check again, but I did buy a few discounted pieces that she use for display and was very satisfied. Was very kind and also walked out with the decorating pieces and put them in the truck for me. . I really appreciate it working with him.

Ashley furniture helped me find the perfect library chair! Sales was very accommodating and friendly. They also brought the price down from the clearance floor. Will be shopping here for future purchases.

I have never purchased anything from Ashley. I walked in and was greeted by a sales rep. I immediately told her I just want to look and if I find something I like I would give her a shout. She immediately smiled and said that was fine. Well I found a sectional and a recliner I loved and I went back to her to purchase. She was wonderful and I would recommend Ashley to my friends and family.

Above and beyond customer satisfaction. Store manager went out of his way to make sure we were satisfied with his resolution to an opportunity that had occurred. So satisfied we bought a dining room set as well.

Naim was great! Walked around store with me and let me know about sales event and payment options best for me. Def going back

Great employees I was purchasing my first new sectional and they made it a very simple. Great to work with!

Kiana and Ryan were very helpful and helped us pick up 2 bedroom outfits

Didn’t appear to want honor original advertised price. Also questioning our indigenous status.

I can only share the sales experience so far and that went well. Jordan listened to what I was looking for and didn't try to push anything more.

Really professional, and easy to work with. Kiana was patient and very easy going. All the staff made our experience great

Jordan was excellent!

She was absolutely perfect ! I couldn’t imagine ever working with anyone else Will definitely be back !!!

Yes the furniture is pretty. The warranty that we were persuaded to buy was a joke. When we had service come out to fix a couple spots on our table the color was way off. I let it go but then got fed up with the poor mismatched paint job I called service to try and remedy this myself. Service advised the table was discontinued and advised me to call Mowhawk Paint with the product sku to obtain the color of the paint. Mowhawk was a nightmare to talk to, they were very confused as well. I called service back and asked them if they could speak directly to Mowhawk to aid me in finding the paint color. They said no they couldn’t do that. This was a problem they couldn’t fix but should have been able to while I was under warranty. They refused. I just want the name of the paint color, which nobody seems to know. They are sugary sweet and nice when you are spending a lot of money on their furniture.But useless in future problems they promise they will address. I’m not buying from them again…

Great furniture and prices. Casey was very helpful and knowledgeable on the furniture I purchased.

We were not pressured or followed around. People were around to answer questions. Wish there weren't so many pillows on the couches, made it a bit more difficult to sit on and test. Other than that, nice experience.

Lots of choices. The young man who helped us was very good and patient.

Great experience. Rosemary was wonderful. She has a lot of knowledge and helped us purchase our mattress with ease.

The salesman Naim was very friendly, professional, and knowledgeable about the products. He answered all of our questions thoroughly and gave us a great deal!

Rebecca was knowledgeable and easily answered my request.

Excellent experience. Very helpful and friendly.

Maryan was very nice and completed my purchase quickly. In and out in no time. Explained everything thoroughly.

Great customer service! Jordan was Very helpful and knowledgeable about the furniture. Had a great experience!

Good experience with Ashley Funiture, they actually had more selections of items I liked after shopping all around town. Naim took great care of me and I would recommend you ask for him at their OP location.

Can't wait for this set to be delivered!!

Jordan was super kind, helpful. All of the employees were super friendly.

Except for no one knowing what a Genny Pounder was we loved our experience. Thanks. BTW, for all at Ashley I added some photo help 😎

We were greeted as soon as we got there and everyone was in their Bills gear, which was awesome! Maryem was super helpful as always! We purchased 3 items and she helped us with all of them! Great customer service, thank you!

Was in today looking for a new dining table and had Kara for a sales associate. She was awesome and went above and beyond trying to find something to meet my needs. She had a great sense of humor and made the process so much easier. I was very pleased with my experience. Can't wait to get my new furniture.

Maryem the sales manager was amazing. Beautiful furniture amazing deals. All around amazing experience. I’ll be going back for sure!

Everyone here was amazing! None of the sales reps pressured me into buying anything. However, throughly explained comfort, style, and pricing. Naim was nothing less than great and so was the manager. I also got expedited shipping because my sales rep went the extra step to call in so I didn’t have to sleep uncomfortably during my transition back to the states from Japan. Also, the sales were too good to pass up with financing rates! I will be back!

We worked with Naim, he was fantastic! We felt like he really listened to what we needed and wanted. He made sure to show us options that were both in our budget and amazing quality. If you are shopping for furniture, I would highly recommend stopping in to see him!

Have always been pleased with Ashley Store for over twenty years. Casey was very helpful with helping me find just what I wanted.

Very helpful and friendly sales people. Maryem was very knowledgeable and polite, and a pleasure to deal with.

What can we say Naim was great with our Purchase didn’t push us on anything but was very helpful with picking our furniture out!! We can’t thank him enough and we plan on using him for future purchases!! Thanks Naim and the whole Ashley Crew!!

Staff is AMAZING!

Ryan was super helpful and took his time to help me get exactly what I wanted. I'm glad I decided to go with Ashley's.

Maryam is professional, efficient, friendly and knowledgeable!

Great customer interaction and knowledge

Candice was amazing to work with. She met us on her day off to help us.

Ryan was polite and very helpful

They where great from start to finish

Such a great buying experience! Kara listened to my needs and the style and colors I needed for my new kitchen set and she was able to find the perfect set for me. Very focused on the customer’s needs and kind. Also they give Veterans much respect! Thank you ‘

We went in to get a bed frame after our daughter’s frame broke. Myriam, who helped us was amazing! She was so patient with our teenager and really helped us find exactly what we needed!

My fiance and I had an amazing experience at Ashley furniture all thanks to Rosemary dirienzo. We walked in looking for a new couch, she knew every detail. She showed us around the showroom with our options, was honest about what we could get verses what we couldn’t get. Now we wanted a couch, but didn’t really need one. What we really needed and wanted was a new mattress, she mentioned that they’re having a mattress sale as well, took us back, and explored every option of mattress in detail. We were blown away about all the information she knew. We bought a purple mattress because we needed one but also of how personable Rosemary was. Please ask for her when you walk into their store, you will not be disappointed

Naim was the best! He was informative and listened to what I was saying in terms of what I was looking for. And, bam! We hit it out of the ballpark. Thank you Naim!

I wish they would of told me about the battery pack you could get for the chair and couch. But the service was great .

Rosemary was very friendly and helpful.

We stopped in not expecting anything and ended up with a pleasant staff that was patient with us. We looked at stuff and came back weeks later to purchase furniture. So excited to enjoy our beautiful furniture!! I will definitely be a repeat customer. Thank you to the people at Ashley

Beautiful beds and outstanding customer service that kept in touch before and after delivery

Found exactly what i was looking for… and the price was right! Janet F. was wonderful and listened to my needs. Plus the 12 month no interest was definitely a plus!

Great customer service and great deals! Thank you Shaun

Maryem was a delight...deserves a big raise!

Excellent service! Would highly recommend Jordan as your sales person. He went above and beyond to make my experience smooth

Candice is amazing!!!

Told the salesman what I was looking for and he showed me different selections, I chose one, he was polite didn’t try to haggle me into something else and it was a quick transaction.

Quick and easy. Now I have a recliner!

Great experience, workers are nice, great quality furniture

Best attention to customer. Very special thanks to Maryem for a great service.

Positive experience

Great experience. I purchased lovely bedroom furniture with the help of a wonderful sales associate. I will definitely shop at Ashley's stores again.

Naim Was super friendly and helpful. They were prepared for us to bring in our toddler and keep her occupied. The ability to converse with them via text, allow us to complete the order the next day. Unfortunately, the one project was now longer available, but I was able to purchase it through the website. The furniture company we’ve used in my marriage For the items I have made myself

Shaun was very helpful and showed us furniture that fit our needs. Pleasure doing business with Ashley furniture.

Ashley Furniture is my go to store for all my decorating and furniture needs. Working with Maryem was a great experience. She was very helpful and very pleasant.

great staff ..Rosemary was great ..helped us pick out furniture that fit out space. and prices we very reasonable .!!

Beautiful store, excellent selection, very friendly and helpful service! Casey was our salesperson and we couldn't be more pleased with our experience and service. We're moving into our first new home as a family of 5, and we came in for new couches, but left with that, a new bed, mattress, nightstand and TV stand! We got approved for 5 year interest free financing and we're so happy with the products we purchased! We do have to wait about 4 weeks for delivery which is the only negative- but were told we can call back and get an earlier partial delivery if some products are available earlier. Also- every staff member we came in contact with were extremely friendly to our very talkative 4 year old & 2 year old! Highly recommend this store!

Our experience with Ryan Majka was great at the OP store.

We love our Orchard Park Ashley. All the employees are so friendly. The store Manager, Tom, is the best!!!

Jordan listened to what we were looking for and showed us exactly that. He was helpful and knowledgeable. Excellent customer service!

Maryem was awesome to work with! She took her time showing us various pieces and made sure we found the right ones.

Rosemary was kind and thoughtful. She listened to what I needed and wanted and offered much time to find the right pieces to put together. She was very helpful and professional.

Wonderful customer service from Kara and Jordan.

Everything went great. Very happy with the sales people and the delivery.

Salesperson was very helpful, good service however as a repeat customer I am shocked at how expensive delivery charges are every time I purchase from this store. The delivery charges are more expensive than other local competitors and they never comp them regardless of how much you spend.

Casey and Jordan we amazing to deal with. No pressure at all. Very knowledgeable about products. Will definitely be back. Thank you for a great experience.

Friendly service and a wide range of products, liked what I saw today, actually purchased exactly what I was looking for!

Mark and Maryam were so kind and helpful picking out the right mattress for us while staying in our budget and helped us with many more very appreciative of them.

Excellent and experienced staff and a easy buying process made the experience pleasant. Ryan wanted to make sure we found the couch that we really wanted.

Candice was very helpful and polite easy to talk with.

Mark is a great salesman! He was very helpful , friendly and attentive to our needs. We have dealt with him previously and were pleased with him. Also, Casey initially helped with looking at mattresses when Mark wasn’t there. He too was very helpful and attentive! Thank you

Maryem at Ashley furniture on Amelia Drive was wonderful to work with! Hands down the best sales person I’ve ever dealt with. Wasn’t pushy at all yet very personable and knowledgeable. If you’re in the market for furniture please ask for Maryem. I just purchased a couch , dressers and bedroom pillows from her.

I doubt what salesman by the name of Hunter. He was very pleasant kind and took his time with me and explained everything and my daughter came in and dealt with Hunter and her experience, which I was there with her was excellent too thank you.

Maryem was such a great help! She knows her stuff. Clean, organized, and nice staff!

The best in the business! Everyone was so friendly, and helpful as soon as we walked in the door. We will definitely be coming back here for all of our furniture needs!

excellent customer service

Mark was great! Very helpful and super personable!

I was greed on that Saturday, from an associate. I started to walk around looking while I was greeted by another associate telling me about the deals and if he could help me. I seen one o liked and he showed a few in my price range. I ended up buying the first one I liked. Now I can't wait till it's really here in my home. Thank u for your help Ashley Furniture Store.

Ryan is the best!

Had an outstanding experience working with Maryem!! Great furniture at very reasonable prices with very good customer service and support! Highly recommend!

The Tom (sales person) was very friendly. He was helpful but not pushy. Great experience

Kara Pelz was so easy and pleasant to work with! She was extremely helpful.

Mark Howell was very helpful and personable while I was looking for a new mattress

Amazing customer service! Shaun went the extra mile to answer my million and one questions. I was furnishing my whole house as a first time home owner I knew nothing. He was very patient and personable. Ashley as a whole has great products and deals. Tons of options along with a great price for delivery.

Rosemary in Orchard Park, NY is the best sales person I have ever dealt with. 5 stars

Very informative and great service

Came in for a pillow. Left with a pillow. had an excellent experience with salesperson Maryem who had me try a few different ones until I found one that was just right.

Friendly, looked for the best deals and took his time with us even though the store closed he finished our purchase.

Our salesman Ryan was very friendly and extremely helpful in helping us make the best choices to fit our needs.

Tom was great, very happy with the service during the sale. Found exactly what we were looking.

Rosemary was extremely knowledgeable, friendly, and welcoming. I found what I wanted online but, wanted to come and check it out in-store. Rosemary showed us some comparable stuff and also helped us with price matching. I would recommend this location. If I have any issues with the furniture post delivery I will update this review but the in-store experience was fantastic.

Ashley Furniture assured me that the delivery people would move the old sofa out to the front by the street so our garbage people could take it. The delivery people said they do not move the old sofa. Now I'm stuck with two sofas one old and one new in the family room. Very disappointed in Ashley's furniture!

Great deal great sales person

Very good service and knowledgeable staff. A pleasant place to shop for furniture.

MaryBeth was super awesome, friendly and knowledgable. Did not try pushing me into a sale which I appreciate. Good experience. Wound up buying a new sofa with the Stars and Stripes sale they had at the time. I'd recommend. (: First time with a big furniture purchase from an actual store as well!

Great staff! Very helpful

The location in orchard park is very nice and seems to have a very good selection, friendly service. Niam was very helpful and knowledgeable. Found my recliner and scheduled a quick delivery.

My needs where takin care of,my sales person was an absolute delight thankyou

Great experience shopping for a new couch for our apartment! Ryan was very helpful and very fun to talk too.

Naim your associate was very friendly and helpful in choosing our living room furniture.

Manager was very personal & extremely helpful!

Hunter was friendly, funny and knowledgeable

Great experience. Casey was knowledgeable and friendly. Can’t wait for my recliner to be delivered.

Excellent customer service! Highly recommend

Salesman was great. Long wait fir delivery but overall a good experience.

The sales staff were friendly yet gave us space to sit on couches and test out what we liked. Appreciate the no pressure style. Lots to choose from, good delivery experience also.

We had an excellent experience, the delivery crews are great and the sales people are very informative, especially Candice Stalker! She was very friendly and never pushy. She helped us narrow down what we where looking for and come to a final decision! We're extremely happy with our new furniture and plan on going back for more in the future! Would love to work with her again!

Friendly salespeople. Not pushy on product. Very helpful in showing you many selections to fit your needs.

Awesome selection and great customer service!

Met with Ryan at the OP location to pick out a new sectional. We had very specific needs and Ryan was incredibly helpful! We usually hate furniture shopping due to being followed around the store by pushy sales people but Ryan was a breath of fresh air! He helped us when we needed it and gave us appropriate space. Plus we got incredible financing and delivery was seamless. Thanks to Ryan and our delivery team! We will be back.

Very friendly, helpful & organized, great choice of furniture.

Casey was so incredibly helpful! Will definitely be going back to work with him as I continue furnishing my new home!

All the sales people I had help me today with purchasing a new mattress were fantastic! Naim was absolutely great! Not pushy, very friendly, helpful and didn't rush me at all. Thank you very much!

Maryem was very pleasant and one heck of a saleswoman.

They have great customer service very nice and friendly but when it come to delivery they stink the store said we have free shipping then they call us back and say sorry we can't do that it would be nice to know that they are on the same page

Love the furniture and the price was right. Great service from the sales associate.

Maryem was Over & Above Professional, Kind and Personable!! Ashley Furniture now has guaranteed return customers in us, ESPECIALLY if Maryem will still be here as our sales representative

Definitely a great experience. Hunter and Mariam were awesome to work with. Made the experience much more comfortable.

This was such an easy experience! Everyone at Ashley was so friendly and helpful!

Maryem was very knowledgeable, helpful, patient, and friendly. She helped us get a bed set for my daughter and the process was very fast and easy.

Very helpful staff

Hunter made couch shopping so fun and easy! We shopped around and ended up coming back due to their selection and prices. We also came during their VIP event where they donated to WNY Heroes. Would definitely recommend

Mary was very friendly, and showed me different varieties of furniture, A delightful experience

We have moved several times over the past few years and have had to shop for furniture. Dealing with Maryem was by far the best experience with a furniture sales rep ever! She was extremely knowledgeable, patient, and didn’t push for a sale. She made the process easy and friendly and we left highly pleased with our purchase. If we ever need an item of furniture again, we will seek out Maryem!

Casey made our decision making quick and easy

What a great store...you will find all kinds of wants. Sale is going on so stop in. Customer service is outstanding, they don't follow you around or pressure you. Of course the place is clean and the lay out is spacious so in a chair you have room. Stop in we bought a sofa. They deliver so have fun and find your wants. Thank you!

Tom was an excellent sales manager. Was able to get and get out with a great deal and great furniture. I would recommend it to anyone looking

We were very impressed and pleased with the knowledge and impeccable service we received from Maryem A. in the orchard park location. She knew her products and took the time to explain differences in each product!! Very friendly!

Ryan was super helpful.. Very patient with us … we didn’t feel rushed or overwhelmed … we give Ryan Majka 2 thumbs up!!!

Salesman was very knowledgeable, polite, and patient we will be returning to the Orchard Park store

Great fast service..friendly. sales staff..I now know why my kids shop there..funny I was thinking of Mayfair or Raymore but so glad husband suggested we check your store in and out in 20 minutes with purchase

Rose was great, she let us do our things going from couch to couch and then when we chose one we liked she helped us purchase it.

Maryem Was very good with helping us pick out our new bed for our first home. Very pleasant to deal with and worked with us to find the right setup!

The salesman was very nice and helpful. He was with us past the store closing time and didn't mind. We won't receive our furniture until July, which is what we requested, so we can't review that yet.

Our salesman “Sean” was extremely helpful. Third good experience that I have had at the Quaker Crossing’s Ashley location.

I had been searching the Ashley website for a new kitchen table and after having a few final contenders in mind, my family went into the Ashley store in Orchard Park to see the tables in person. Maryem was extremely kind to my small children and very helpful in the selection process. She was able to walk us around the store to each of the choices we had in mind prior to our visit, and I was very happy with her expertise and advice when making our final decision. It was a very productive visit and we are excited for our new table to arrive soon!

Jordan was very helpful and professional

Very impressed with Naim. He made everything go so smoothly and he is very knowledgeable about your business. Thank you.

Excellent customer service! Your sales rep , Jordan Kowalewski was very attentive to us. We will return to give you more business

Rosemary at the Orchard Park location was super nice and really worked me on what I wanted!

Salesperson was a pleasure to deal with from when we first entered the store through payment. Knowledgeable of the stock, helpful but not hovering. Store was bright and inviting.

Salesman was very helpful and courteous

I was very pleased with the help I received. Very courteous and answered all my questions. Went the extra mile. Thank you

Prices are fair. Ryan was a great help and pleasure to be around. I highly recommend!

Mark H was very helpful and knowledgable. I'd recommend him to anyone. Great selection and prices, nice and easy!

Maryem at the Orchard Park location was amazing. My daughter had a great time picking out her bed and mattress!

Great customer service and very helpful. Ryan made the process seamless and easy to finding a new couch

Great service very helpful and friendly

Great experience !! Found the perfect sconces .

Ryan was great! I highly recommend him if you’re visiting Ashley. He was kind, courteous, and really listened to what we wanted. He made our experience wonderful and we are thrilled with our purchase!

Ryan was so helpful and worked with my son to find the dresser he wanted. He was patient and didn't give any pressure. We are very happy with our new dressers.

The sales people were not pushy and didn't hoover over you. They were very helpful when needed. Especially our guy Jordan Kowaleski. He went way above and beyond by my opinion. My Wife was even impressed. I would definitely go there for future purches again. Please give him a chance to help you out, You wont regret it. Great financing opportunities as well. Again special thanks to our sales guy Jordan Kowaleski over the top. Thank you Sean Wielgasz

Mark was wonderful and very helpful. Got my order done quick and easy.

Very good personalized experience. Got what I was looking for after considering many options.

Great experience at the location on Amelia Drive. Ryan was very helpful and did not pressure us at all into making our purchase. He was available for questions and immediately got answers to anything he might not have known. Great selection of furniture for every room and fair prices. Would definitely go back for any of our future furniture needs!

Maryem Almraisi in the Orchard Park, NY store was amazing from the moment we walked in the door. She was attentive but not at all annoying, like some salespeople. Her sense of humor is great and we'll definitely seek her out next time we look for furniture. Oh, and we did purchase a nice living room set (that we'll have to review when it's delivered).

Visited Ashley furniture looking for a double leather recliner. The service was excellent sales person extremely helpful and knowledgeable.Found what I wanted actually more.very happy would definitely recommend the store.

Ryan was very helpful in helping us find the perfect couch for our family. We are very happy with our experience.

we found what we wanted

I bought a bedroom set and 2 end tables. I worked with Niaim he was fantastic! Highly recommended him!

Naim Choudhury was awesome. Very nice and helpful! Didn't push me and actually listened and helped me find what I liked!

Betty Glasier was fantastic, she walked us through all the couch choices and found exactly what we wanted. We are very pleased with purchase process that we experienced. Thanks Betty

Amazing experience! Our salesman Jordan was fantastic! Friendly, professional and got us in and out quickly, which is what we needed that day! We are pleased with the bundle deal we received and he arranged quick delivery before the Easter holiday.

We've brought lots of furniture from many different stores over the years. But, nobody has had a better selection, better quality for the price, or the customer service that Ashley has provided us. Plus the staff is alot of fun to deal with, and they work very hard to get you what you're looking for.

Had a great buying experience this weekend at the Ashley store in Orchard Park. I worked with Maryem, who was super helpful. Very satisfied customer. Thank you!

The salesperson Maryann was fantastic. I vowed to never buy anything from Ashley again. She changed my opinion and took amazing care of me. 100% satisfied. Will still never buy a warranty from them as it is a scam but would go back to the orchard park location in a heartbeat.

I was very pleased with Tom’s professionalism and knowledge of the items that I was looking for more information on. He answered and guided me to the best mattress that he thought would help me most. He made the experience wonderful and I felt well informed with no pressure, that I bought the mattress and bed frame on that day. I had no intentions of buy when I walked into the store, just was looking at the choices out there. I am very please with Ashley of Orchard Park and will continue to go to this store for any other needs. I live out of town and usually look at my home town store which at times I was not pleased with. Again, Thanks to Tom and store manager for making this purchase well informed and easy for me to make. Best Regards, Paul

Staff was incredibly friendly and helpful, did not feel pressured to buy and they didn’t hover over me while I was trying to look around. Prices are very comparable to the other furniture stores around Buffalo. Naim was particularly helpful, good guy.

Terrible service. Once you’ve bought something and they have your money, they don’t care anymore. We bought a new living room set, and the salesman said it would be three weeks max for delivery. At the 2.5 week mark we called and it turns out the couches are out of stock. They never bothered to call and inform us. We have a tentative date nearly 7 weeks from when we purchased, but there’s no guarantee we’ll get it then. This is our second time buying from Ashley’s, with the same awful experience. Do not waste your time here.

Amanda was great helps us out walked us threw the huge store muiltple times and really helps us find what we wanted

Was met at the door by Tom...he was friendly with a great sense of humor. Was looking for lamps, found two I liked and we were out of there. Love the layout, easy to find things. Great staff. Will be back soon for a loveseat.

Best experience I've had at Ashley! Maryem was very knowledgeable- she found just what I was looking for, and more! Her demeanor was both professional and welcoming. I would definitely work with her again when it's time for my next purchase.

Stacia was I delight to work with. Very knowledgeable on what we wanted to set up for our new home.

Staff was courteous, quick to help, and helped me stay within my budget! Excellent experience overall.

Great shopping experience from start to finish at the Orchard Park store. Mary Beth got us an even better price than expected and Danielle was very accommodating when changing my shipping details. Will be back.

We went in not expecting to buy furniture that day but they had amazing deals and the sales guy we worked with was amazing and quick! In less than an hour we bought a couch and recliner on sale and a mattress! It was our first time buying from there and we will def be going again! We have not received our items just yet but I’m sure they will be in good condition!

Cannot write addresses down correctly. When corrected, "sorry we cannot deliver 1.5 mi away from the incorrect address we sent our drivers to. We can call tomorrow to schedule another day."

Ashleys delivery service messed up. Idiot people transcribed the wrong zip code for the driver instead of ours, and went to buffalo ny instead of blasdell. Refusing to come out today now. Will call to reschedule tomorrow which is ridiculous. Bad service!!!! 👎

We went into Ashley’s looking for an affordable couch and Casey helped us and showed us some really good options in our price range! He was very knowledgeable, friendly, and patient. He made the purchasing process easy and stress-free. We are so happy and we would gladly come back anytime we need to buy furniture.

Top notch service, above and beyond and not pushy

Maryem was fantastic to work with! Very friendly and knowledgeable. It was a pleasure 👍🏻👍🏻

Very friendly & service great!

Excellent customer service. Helped picked exactly what I wanted. Really great affordable prices.

Helpful and fast service … thank you Ryan!

We worked with Maryem at the Amelia drive location. She was AMAZING! She was able to answer all the questions we had and was able to work out a deal for us. She was great!

I was so indecisive on what I wanted . The open and no pressure approach of the sales team made me feel so comfortable. I felt confident in my selections and all of my questions were answered. I can’t wait to finish refurnishing my home with the Ashley team.

Great. Our salesman was helpful and insightful without being pushy. Nothing turns me off at furniture stores more than pushy sales men who breathe down your neck. I prefer a hands off approach. I think that our salesman is emotionally intelligent and is good at reading customers. Give that man a raise! I believe his name was tom? Anyways great experience !

Great selection ! Super helpful and friendly staff. Would recommend to anyone

Great experience working with Rosemary!

James the manager at Ashley’s in orchard park is very professional and makes it his priority to keep his customer happy I can’t say enough good about him Ashley furniture better hold on to that man😀

I've purchased so many pieces here and the customer service I have received is always amazing!

Purchase was quick and easy…merchandise was affordable and just what I was looking for! Salesman was beyond accommodating!

Amazing service and friendly associates. No nonsense.

Rosemary was EXCELLENT!

I came in looking for a new dining table and Stacia helped me find everything I was looking for. The best customer service experience I’ve ever had.

This place is a joke.there are lots of furniture places around.save your money and shop somewhere else

Our salesman Jordan was amazing. Very professional and friendly. I would definitely recommend him to family and friends.

Very friendly and extremely helpful sales people. I would highly recommend

Naim was the best salesman. Went in for a recliner walked out with new set of furniture. Never was pressured. We named our new furniture the Naim collection.

Great service friendly staff

Amazing service and great prices. Tom was a great help w/every question we had.

Great help loved every second of their service

Shopping is my least favorite thing to do. Shaun in Orchard Park was kind and efficient.

Looking for rocker recliner. Sales associate helped us find what we wanted in perfect color at Presidents’ Day dale price.

Mary Beth was amazing! She was personable and was very informative every step of the way. The store is clean and well kept, making furniture selection a pleasant experience. Definitely would go back.