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Ashley Store | Orchard Park, NY 14127
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Orchard Park, NY represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Turning houses into homes is our mission at the Ashley Store in Orchard Park. We built our store in Orchard Park so that you can build your home here, too. Our team has been filling homes with furniture and mattresses for years. When you shop at the Ashley Store, General Manager, James Sanford, will make sure your experience is amazing. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. We want you to feel comfortable reaching out to us, and for it to be as easy as possible to get answers about sales, service, and delivery. You can text us any time at 716-539-5220. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. After all, if our team is happy, they'll make you happy. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. That's our way of life! Come see us in Orchard Park in the Target plaza, right off Amelia Dr. The sign is huge; you can't miss it! We’ll be waiting to help you turn your house into your home!
Customer Service
What our customers say
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Kiana and Ryan were very helpful and helped us pick up 2 bedroom outfits
Didn’t appear to want honor original advertised price. Also questioning our indigenous status.
I can only share the sales experience so far and that went well. Jordan listened to what I was looking for and didn't try to push anything more.
Really professional, and easy to work with. Kiana was patient and very easy going. All the staff made our experience great
Jordan was excellent!
She was absolutely perfect ! I couldn’t imagine ever working with anyone else Will definitely be back !!!
Yes the furniture is pretty. The warranty that we were persuaded to buy was a joke. When we had service come out to fix a couple spots on our table the color was way off. I let it go but then got fed up with the poor mismatched paint job I called service to try and remedy this myself. Service advised the table was discontinued and advised me to call Mowhawk Paint with the product sku to obtain the color of the paint. Mowhawk was a nightmare to talk to, they were very confused as well. I called service back and asked them if they could speak directly to Mowhawk to aid me in finding the paint color. They said no they couldn’t do that. This was a problem they couldn’t fix but should have been able to while I was under warranty. They refused. I just want the name of the paint color, which nobody seems to know. They are sugary sweet and nice when you are spending a lot of money on their furniture.But useless in future problems they promise they will address. I’m not buying from them again…
Great furniture and prices. Casey was very helpful and knowledgeable on the furniture I purchased.
We were not pressured or followed around. People were around to answer questions. Wish there weren't so many pillows on the couches, made it a bit more difficult to sit on and test. Other than that, nice experience.
Lots of choices. The young man who helped us was very good and patient.
Great experience. Rosemary was wonderful. She has a lot of knowledge and helped us purchase our mattress with ease.
The salesman Naim was very friendly, professional, and knowledgeable about the products. He answered all of our questions thoroughly and gave us a great deal!
Rebecca was knowledgeable and easily answered my request.
Excellent experience. Very helpful and friendly.
Maryan was very nice and completed my purchase quickly. In and out in no time. Explained everything thoroughly.
Great customer service! Jordan was Very helpful and knowledgeable about the furniture. Had a great experience!
Good experience with Ashley Funiture, they actually had more selections of items I liked after shopping all around town. Naim took great care of me and I would recommend you ask for him at their OP location.
Can't wait for this set to be delivered!!
Jordan was super kind, helpful. All of the employees were super friendly.
Except for no one knowing what a Genny Pounder was we loved our experience. Thanks. BTW, for all at Ashley I added some photo help 😎
We were greeted as soon as we got there and everyone was in their Bills gear, which was awesome! Maryem was super helpful as always! We purchased 3 items and she helped us with all of them! Great customer service, thank you!
Was in today looking for a new dining table and had Kara for a sales associate. She was awesome and went above and beyond trying to find something to meet my needs. She had a great sense of humor and made the process so much easier. I was very pleased with my experience. Can't wait to get my new furniture.
Maryem the sales manager was amazing. Beautiful furniture amazing deals. All around amazing experience. I’ll be going back for sure!
Everyone here was amazing! None of the sales reps pressured me into buying anything. However, throughly explained comfort, style, and pricing. Naim was nothing less than great and so was the manager. I also got expedited shipping because my sales rep went the extra step to call in so I didn’t have to sleep uncomfortably during my transition back to the states from Japan. Also, the sales were too good to pass up with financing rates! I will be back!
We worked with Naim, he was fantastic! We felt like he really listened to what we needed and wanted. He made sure to show us options that were both in our budget and amazing quality. If you are shopping for furniture, I would highly recommend stopping in to see him!
Have always been pleased with Ashley Store for over twenty years. Casey was very helpful with helping me find just what I wanted.
Very helpful and friendly sales people. Maryem was very knowledgeable and polite, and a pleasure to deal with.
What can we say Naim was great with our Purchase didn’t push us on anything but was very helpful with picking our furniture out!! We can’t thank him enough and we plan on using him for future purchases!! Thanks Naim and the whole Ashley Crew!!
Staff is AMAZING!
Ryan was super helpful and took his time to help me get exactly what I wanted. I'm glad I decided to go with Ashley's.
Maryam is professional, efficient, friendly and knowledgeable!
Great customer interaction and knowledge
Candice was amazing to work with. She met us on her day off to help us.
Ryan was polite and very helpful
They where great from start to finish
Such a great buying experience! Kara listened to my needs and the style and colors I needed for my new kitchen set and she was able to find the perfect set for me. Very focused on the customer’s needs and kind. Also they give Veterans much respect! Thank you ‘
We went in to get a bed frame after our daughter’s frame broke. Myriam, who helped us was amazing! She was so patient with our teenager and really helped us find exactly what we needed!
My fiance and I had an amazing experience at Ashley furniture all thanks to Rosemary dirienzo. We walked in looking for a new couch, she knew every detail. She showed us around the showroom with our options, was honest about what we could get verses what we couldn’t get. Now we wanted a couch, but didn’t really need one. What we really needed and wanted was a new mattress, she mentioned that they’re having a mattress sale as well, took us back, and explored every option of mattress in detail. We were blown away about all the information she knew. We bought a purple mattress because we needed one but also of how personable Rosemary was. Please ask for her when you walk into their store, you will not be disappointed
Naim was the best! He was informative and listened to what I was saying in terms of what I was looking for. And, bam! We hit it out of the ballpark. Thank you Naim!
I wish they would of told me about the battery pack you could get for the chair and couch. But the service was great .
Rosemary was very friendly and helpful.
We stopped in not expecting anything and ended up with a pleasant staff that was patient with us. We looked at stuff and came back weeks later to purchase furniture. So excited to enjoy our beautiful furniture!! I will definitely be a repeat customer. Thank you to the people at Ashley
Beautiful beds and outstanding customer service that kept in touch before and after delivery
Found exactly what i was looking for… and the price was right! Janet F. was wonderful and listened to my needs. Plus the 12 month no interest was definitely a plus!
Great customer service and great deals! Thank you Shaun
Maryem was a delight...deserves a big raise!
Excellent service! Would highly recommend Jordan as your sales person. He went above and beyond to make my experience smooth
Candice is amazing!!!
Told the salesman what I was looking for and he showed me different selections, I chose one, he was polite didn’t try to haggle me into something else and it was a quick transaction.
Quick and easy. Now I have a recliner!
Great experience, workers are nice, great quality furniture
Best attention to customer. Very special thanks to Maryem for a great service.
Positive experience
Great experience. I purchased lovely bedroom furniture with the help of a wonderful sales associate. I will definitely shop at Ashley's stores again.
Naim Was super friendly and helpful. They were prepared for us to bring in our toddler and keep her occupied. The ability to converse with them via text, allow us to complete the order the next day. Unfortunately, the one project was now longer available, but I was able to purchase it through the website. The furniture company we’ve used in my marriage For the items I have made myself
Shaun was very helpful and showed us furniture that fit our needs. Pleasure doing business with Ashley furniture.
Ashley Furniture is my go to store for all my decorating and furniture needs. Working with Maryem was a great experience. She was very helpful and very pleasant.
great staff ..Rosemary was great ..helped us pick out furniture that fit out space. and prices we very reasonable .!!
Beautiful store, excellent selection, very friendly and helpful service! Casey was our salesperson and we couldn't be more pleased with our experience and service. We're moving into our first new home as a family of 5, and we came in for new couches, but left with that, a new bed, mattress, nightstand and TV stand! We got approved for 5 year interest free financing and we're so happy with the products we purchased! We do have to wait about 4 weeks for delivery which is the only negative- but were told we can call back and get an earlier partial delivery if some products are available earlier. Also- every staff member we came in contact with were extremely friendly to our very talkative 4 year old & 2 year old! Highly recommend this store!
Our experience with Ryan Majka was great at the OP store.
We love our Orchard Park Ashley. All the employees are so friendly. The store Manager, Tom, is the best!!!
Jordan listened to what we were looking for and showed us exactly that. He was helpful and knowledgeable. Excellent customer service!
Maryem was awesome to work with! She took her time showing us various pieces and made sure we found the right ones.
Rosemary was kind and thoughtful. She listened to what I needed and wanted and offered much time to find the right pieces to put together. She was very helpful and professional.
Wonderful customer service from Kara and Jordan.
Everything went great. Very happy with the sales people and the delivery.
Salesperson was very helpful, good service however as a repeat customer I am shocked at how expensive delivery charges are every time I purchase from this store. The delivery charges are more expensive than other local competitors and they never comp them regardless of how much you spend.
Casey and Jordan we amazing to deal with. No pressure at all. Very knowledgeable about products. Will definitely be back. Thank you for a great experience.
Friendly service and a wide range of products, liked what I saw today, actually purchased exactly what I was looking for!
Mark and Maryam were so kind and helpful picking out the right mattress for us while staying in our budget and helped us with many more very appreciative of them.
Excellent and experienced staff and a easy buying process made the experience pleasant. Ryan wanted to make sure we found the couch that we really wanted.
Candice was very helpful and polite easy to talk with.
Mark is a great salesman! He was very helpful , friendly and attentive to our needs. We have dealt with him previously and were pleased with him. Also, Casey initially helped with looking at mattresses when Mark wasn’t there. He too was very helpful and attentive! Thank you
Maryem at Ashley furniture on Amelia Drive was wonderful to work with! Hands down the best sales person I’ve ever dealt with. Wasn’t pushy at all yet very personable and knowledgeable. If you’re in the market for furniture please ask for Maryem. I just purchased a couch , dressers and bedroom pillows from her.
I doubt what salesman by the name of Hunter. He was very pleasant kind and took his time with me and explained everything and my daughter came in and dealt with Hunter and her experience, which I was there with her was excellent too thank you.
Maryem was such a great help! She knows her stuff. Clean, organized, and nice staff!
The best in the business! Everyone was so friendly, and helpful as soon as we walked in the door. We will definitely be coming back here for all of our furniture needs!
excellent customer service
Mark was great! Very helpful and super personable!
I was greed on that Saturday, from an associate. I started to walk around looking while I was greeted by another associate telling me about the deals and if he could help me. I seen one o liked and he showed a few in my price range. I ended up buying the first one I liked. Now I can't wait till it's really here in my home. Thank u for your help Ashley Furniture Store.
Ryan is the best!
Had an outstanding experience working with Maryem!! Great furniture at very reasonable prices with very good customer service and support! Highly recommend!
The Tom (sales person) was very friendly. He was helpful but not pushy. Great experience
Kara Pelz was so easy and pleasant to work with! She was extremely helpful.
Mark Howell was very helpful and personable while I was looking for a new mattress
Amazing customer service! Shaun went the extra mile to answer my million and one questions. I was furnishing my whole house as a first time home owner I knew nothing. He was very patient and personable. Ashley as a whole has great products and deals. Tons of options along with a great price for delivery.
Rosemary in Orchard Park, NY is the best sales person I have ever dealt with. 5 stars
Very informative and great service
Came in for a pillow. Left with a pillow. had an excellent experience with salesperson Maryem who had me try a few different ones until I found one that was just right.
Friendly, looked for the best deals and took his time with us even though the store closed he finished our purchase.
Our salesman Ryan was very friendly and extremely helpful in helping us make the best choices to fit our needs.
Tom was great, very happy with the service during the sale. Found exactly what we were looking.
Rosemary was extremely knowledgeable, friendly, and welcoming. I found what I wanted online but, wanted to come and check it out in-store. Rosemary showed us some comparable stuff and also helped us with price matching. I would recommend this location. If I have any issues with the furniture post delivery I will update this review but the in-store experience was fantastic.
Ashley Furniture assured me that the delivery people would move the old sofa out to the front by the street so our garbage people could take it. The delivery people said they do not move the old sofa. Now I'm stuck with two sofas one old and one new in the family room. Very disappointed in Ashley's furniture!
Great deal great sales person
Very good service and knowledgeable staff. A pleasant place to shop for furniture.
MaryBeth was super awesome, friendly and knowledgable. Did not try pushing me into a sale which I appreciate. Good experience. Wound up buying a new sofa with the Stars and Stripes sale they had at the time. I'd recommend. (: First time with a big furniture purchase from an actual store as well!
Great staff! Very helpful
The location in orchard park is very nice and seems to have a very good selection, friendly service. Niam was very helpful and knowledgeable. Found my recliner and scheduled a quick delivery.
My needs where takin care of,my sales person was an absolute delight thankyou
Great experience shopping for a new couch for our apartment! Ryan was very helpful and very fun to talk too.
Naim your associate was very friendly and helpful in choosing our living room furniture.
Manager was very personal & extremely helpful!
Hunter was friendly, funny and knowledgeable
Great experience. Casey was knowledgeable and friendly. Can’t wait for my recliner to be delivered.
Excellent customer service! Highly recommend
Salesman was great. Long wait fir delivery but overall a good experience.
The sales staff were friendly yet gave us space to sit on couches and test out what we liked. Appreciate the no pressure style. Lots to choose from, good delivery experience also.
We had an excellent experience, the delivery crews are great and the sales people are very informative, especially Candice Stalker! She was very friendly and never pushy. She helped us narrow down what we where looking for and come to a final decision! We're extremely happy with our new furniture and plan on going back for more in the future! Would love to work with her again!
Friendly salespeople. Not pushy on product. Very helpful in showing you many selections to fit your needs.
Awesome selection and great customer service!
Met with Ryan at the OP location to pick out a new sectional. We had very specific needs and Ryan was incredibly helpful! We usually hate furniture shopping due to being followed around the store by pushy sales people but Ryan was a breath of fresh air! He helped us when we needed it and gave us appropriate space. Plus we got incredible financing and delivery was seamless. Thanks to Ryan and our delivery team! We will be back.
Very friendly, helpful & organized, great choice of furniture.
Casey was so incredibly helpful! Will definitely be going back to work with him as I continue furnishing my new home!
All the sales people I had help me today with purchasing a new mattress were fantastic! Naim was absolutely great! Not pushy, very friendly, helpful and didn't rush me at all. Thank you very much!
Maryem was very pleasant and one heck of a saleswoman.
They have great customer service very nice and friendly but when it come to delivery they stink the store said we have free shipping then they call us back and say sorry we can't do that it would be nice to know that they are on the same page
Love the furniture and the price was right. Great service from the sales associate.
Maryem was Over & Above Professional, Kind and Personable!! Ashley Furniture now has guaranteed return customers in us, ESPECIALLY if Maryem will still be here as our sales representative
Definitely a great experience. Hunter and Mariam were awesome to work with. Made the experience much more comfortable.
This was such an easy experience! Everyone at Ashley was so friendly and helpful!
Maryem was very knowledgeable, helpful, patient, and friendly. She helped us get a bed set for my daughter and the process was very fast and easy.
Very helpful staff
Hunter made couch shopping so fun and easy! We shopped around and ended up coming back due to their selection and prices. We also came during their VIP event where they donated to WNY Heroes. Would definitely recommend
Mary was very friendly, and showed me different varieties of furniture, A delightful experience
We have moved several times over the past few years and have had to shop for furniture. Dealing with Maryem was by far the best experience with a furniture sales rep ever! She was extremely knowledgeable, patient, and didn’t push for a sale. She made the process easy and friendly and we left highly pleased with our purchase. If we ever need an item of furniture again, we will seek out Maryem!
Casey made our decision making quick and easy
What a great store...you will find all kinds of wants. Sale is going on so stop in. Customer service is outstanding, they don't follow you around or pressure you. Of course the place is clean and the lay out is spacious so in a chair you have room. Stop in we bought a sofa. They deliver so have fun and find your wants. Thank you!
Tom was an excellent sales manager. Was able to get and get out with a great deal and great furniture. I would recommend it to anyone looking
We were very impressed and pleased with the knowledge and impeccable service we received from Maryem A. in the orchard park location. She knew her products and took the time to explain differences in each product!! Very friendly!
Ryan was super helpful.. Very patient with us … we didn’t feel rushed or overwhelmed … we give Ryan Majka 2 thumbs up!!!
Salesman was very knowledgeable, polite, and patient we will be returning to the Orchard Park store
Great fast service..friendly. sales staff..I now know why my kids shop there..funny I was thinking of Mayfair or Raymore but so glad husband suggested we check your store in and out in 20 minutes with purchase
Rose was great, she let us do our things going from couch to couch and then when we chose one we liked she helped us purchase it.
Maryem Was very good with helping us pick out our new bed for our first home. Very pleasant to deal with and worked with us to find the right setup!
The salesman was very nice and helpful. He was with us past the store closing time and didn't mind. We won't receive our furniture until July, which is what we requested, so we can't review that yet.
Our salesman “Sean” was extremely helpful. Third good experience that I have had at the Quaker Crossing’s Ashley location.
I had been searching the Ashley website for a new kitchen table and after having a few final contenders in mind, my family went into the Ashley store in Orchard Park to see the tables in person. Maryem was extremely kind to my small children and very helpful in the selection process. She was able to walk us around the store to each of the choices we had in mind prior to our visit, and I was very happy with her expertise and advice when making our final decision. It was a very productive visit and we are excited for our new table to arrive soon!
Great experience! Amanda and Maryhem were great to work with and highly recommended!
Jordan was very helpful and professional
Very impressed with Naim. He made everything go so smoothly and he is very knowledgeable about your business. Thank you.
Excellent customer service! Your sales rep , Jordan Kowalewski was very attentive to us. We will return to give you more business
Rosemary at the Orchard Park location was super nice and really worked me on what I wanted!
Salesperson was a pleasure to deal with from when we first entered the store through payment. Knowledgeable of the stock, helpful but not hovering. Store was bright and inviting.
Salesman was very helpful and courteous
I was very pleased with the help I received. Very courteous and answered all my questions. Went the extra mile. Thank you
Prices are fair. Ryan was a great help and pleasure to be around. I highly recommend!
Mark H was very helpful and knowledgable. I'd recommend him to anyone. Great selection and prices, nice and easy!
Maryem at the Orchard Park location was amazing. My daughter had a great time picking out her bed and mattress!
Great customer service and very helpful. Ryan made the process seamless and easy to finding a new couch
Great service very helpful and friendly
Great experience !! Found the perfect sconces .
Ryan was great! I highly recommend him if you’re visiting Ashley. He was kind, courteous, and really listened to what we wanted. He made our experience wonderful and we are thrilled with our purchase!
Ryan was so helpful and worked with my son to find the dresser he wanted. He was patient and didn't give any pressure. We are very happy with our new dressers.
The sales people were not pushy and didn't hoover over you. They were very helpful when needed. Especially our guy Jordan Kowaleski. He went way above and beyond by my opinion. My Wife was even impressed. I would definitely go there for future purches again. Please give him a chance to help you out, You wont regret it. Great financing opportunities as well. Again special thanks to our sales guy Jordan Kowaleski over the top. Thank you Sean Wielgasz
Mark was wonderful and very helpful. Got my order done quick and easy.
Very good personalized experience. Got what I was looking for after considering many options.
Great experience at the location on Amelia Drive. Ryan was very helpful and did not pressure us at all into making our purchase. He was available for questions and immediately got answers to anything he might not have known. Great selection of furniture for every room and fair prices. Would definitely go back for any of our future furniture needs!
Maryem Almraisi in the Orchard Park, NY store was amazing from the moment we walked in the door. She was attentive but not at all annoying, like some salespeople. Her sense of humor is great and we'll definitely seek her out next time we look for furniture. Oh, and we did purchase a nice living room set (that we'll have to review when it's delivered).
Visited Ashley furniture looking for a double leather recliner. The service was excellent sales person extremely helpful and knowledgeable.Found what I wanted actually more.very happy would definitely recommend the store.
Ryan was very helpful in helping us find the perfect couch for our family. We are very happy with our experience.
we found what we wanted
I bought a bedroom set and 2 end tables. I worked with Niaim he was fantastic! Highly recommended him!
Naim Choudhury was awesome. Very nice and helpful! Didn't push me and actually listened and helped me find what I liked!
Betty Glasier was fantastic, she walked us through all the couch choices and found exactly what we wanted. We are very pleased with purchase process that we experienced. Thanks Betty
Naim is the best salesman they have, we told him what we were looking for and he showed us exactly what we wanted! Naim is very nice and personable and was even nice enough to get my service dog some water, they even offered a blanket for my service dog to lay on!It was the best experience I could have since it's my first time in the store! Some of there products are pricey but there is a sale going on right now that ends soon. You can pretty much find whatever you're looking for here, they have a lot of different styles! They have the most considerate and niceties employees I've met.
Amazing experience! Our salesman Jordan was fantastic! Friendly, professional and got us in and out quickly, which is what we needed that day! We are pleased with the bundle deal we received and he arranged quick delivery before the Easter holiday.
We've brought lots of furniture from many different stores over the years. But, nobody has had a better selection, better quality for the price, or the customer service that Ashley has provided us. Plus the staff is alot of fun to deal with, and they work very hard to get you what you're looking for.
Had a great buying experience this weekend at the Ashley store in Orchard Park. I worked with Maryem, who was super helpful. Very satisfied customer. Thank you!
The salesperson Maryann was fantastic. I vowed to never buy anything from Ashley again. She changed my opinion and took amazing care of me. 100% satisfied. Will still never buy a warranty from them as it is a scam but would go back to the orchard park location in a heartbeat.
I was very pleased with Tom’s professionalism and knowledge of the items that I was looking for more information on. He answered and guided me to the best mattress that he thought would help me most. He made the experience wonderful and I felt well informed with no pressure, that I bought the mattress and bed frame on that day. I had no intentions of buy when I walked into the store, just was looking at the choices out there. I am very please with Ashley of Orchard Park and will continue to go to this store for any other needs. I live out of town and usually look at my home town store which at times I was not pleased with. Again, Thanks to Tom and store manager for making this purchase well informed and easy for me to make. Best Regards, Paul
Staff was incredibly friendly and helpful, did not feel pressured to buy and they didn’t hover over me while I was trying to look around. Prices are very comparable to the other furniture stores around Buffalo. Naim was particularly helpful, good guy.
Terrible service. Once you’ve bought something and they have your money, they don’t care anymore. We bought a new living room set, and the salesman said it would be three weeks max for delivery. At the 2.5 week mark we called and it turns out the couches are out of stock. They never bothered to call and inform us. We have a tentative date nearly 7 weeks from when we purchased, but there’s no guarantee we’ll get it then. This is our second time buying from Ashley’s, with the same awful experience. Do not waste your time here.
Amanda was great helps us out walked us threw the huge store muiltple times and really helps us find what we wanted
Was met at the door by Tom...he was friendly with a great sense of humor. Was looking for lamps, found two I liked and we were out of there. Love the layout, easy to find things. Great staff. Will be back soon for a loveseat.
Best experience I've had at Ashley! Maryem was very knowledgeable- she found just what I was looking for, and more! Her demeanor was both professional and welcoming. I would definitely work with her again when it's time for my next purchase.
Stacia was I delight to work with. Very knowledgeable on what we wanted to set up for our new home.
Staff was courteous, quick to help, and helped me stay within my budget! Excellent experience overall.
Great shopping experience from start to finish at the Orchard Park store. Mary Beth got us an even better price than expected and Danielle was very accommodating when changing my shipping details. Will be back.
We went in not expecting to buy furniture that day but they had amazing deals and the sales guy we worked with was amazing and quick! In less than an hour we bought a couch and recliner on sale and a mattress! It was our first time buying from there and we will def be going again! We have not received our items just yet but I’m sure they will be in good condition!
Cannot write addresses down correctly. When corrected, "sorry we cannot deliver 1.5 mi away from the incorrect address we sent our drivers to. We can call tomorrow to schedule another day."
Ashleys delivery service messed up. Idiot people transcribed the wrong zip code for the driver instead of ours, and went to buffalo ny instead of blasdell. Refusing to come out today now. Will call to reschedule tomorrow which is ridiculous. Bad service!!!! 👎
We went into Ashley’s looking for an affordable couch and Casey helped us and showed us some really good options in our price range! He was very knowledgeable, friendly, and patient. He made the purchasing process easy and stress-free. We are so happy and we would gladly come back anytime we need to buy furniture.
Top notch service, above and beyond and not pushy
Maryem was fantastic to work with! Very friendly and knowledgeable. It was a pleasure 👍🏻👍🏻
Very friendly & service great!
Excellent customer service. Helped picked exactly what I wanted. Really great affordable prices.
Helpful and fast service … thank you Ryan!
We worked with Maryem at the Amelia drive location. She was AMAZING! She was able to answer all the questions we had and was able to work out a deal for us. She was great!
I was so indecisive on what I wanted . The open and no pressure approach of the sales team made me feel so comfortable. I felt confident in my selections and all of my questions were answered. I can’t wait to finish refurnishing my home with the Ashley team.
Great. Our salesman was helpful and insightful without being pushy. Nothing turns me off at furniture stores more than pushy sales men who breathe down your neck. I prefer a hands off approach. I think that our salesman is emotionally intelligent and is good at reading customers. Give that man a raise! I believe his name was tom? Anyways great experience !
Great selection ! Super helpful and friendly staff. Would recommend to anyone
Great experience working with Rosemary!
James the manager at Ashley’s in orchard park is very professional and makes it his priority to keep his customer happy I can’t say enough good about him Ashley furniture better hold on to that man😀
I've purchased so many pieces here and the customer service I have received is always amazing!
Purchase was quick and easy…merchandise was affordable and just what I was looking for! Salesman was beyond accommodating!
Amazing service and friendly associates. No nonsense.
Rosemary was EXCELLENT!
I came in looking for a new dining table and Stacia helped me find everything I was looking for. The best customer service experience I’ve ever had.
This place is a joke.there are lots of furniture places around.save your money and shop somewhere else
Our salesman Jordan was amazing. Very professional and friendly. I would definitely recommend him to family and friends.
Very friendly and extremely helpful sales people. I would highly recommend
Naim was the best salesman. Went in for a recliner walked out with new set of furniture. Never was pressured. We named our new furniture the Naim collection.
Great service friendly staff
Amazing service and great prices. Tom was a great help w/every question we had.
Great help loved every second of their service
Shopping is my least favorite thing to do. Shaun in Orchard Park was kind and efficient.
Looking for rocker recliner. Sales associate helped us find what we wanted in perfect color at Presidents’ Day dale price.
Mary Beth was amazing! She was personable and was very informative every step of the way. The store is clean and well kept, making furniture selection a pleasant experience. Definitely would go back.
The employees were very helpful and not pushy. Got a great deal on our bedroom furniture and bed. Couldn’t be more pleased
Service was awesome
Marten Almraisi by far was the best customer service experience I have had in a very long time. She was knowledgeable, kind, and acted like she really wanted to help me find what I was there for. 5 Stars!!
Bought a beautiful sectional. Stacia and Jordan were both awesome! Can’t wait to sit on my new couch!
Prices were fair. The salesman that helped me was very nice, knowledgeable and helped me find a really nice sofa well within my price range.
He was so patient and helpful. We are thankful for such great service.
Mary Beth was great patient, gave us time and was a big factor in making our decision. We are excited to get our furniture!
Great transaction!!!
Everyone was super friendly. From the GM down to the porter.. Janet put my experience over the top.. Keep up the good work.
Excellent selection and customer service!
Weird lady who’s by the door when you Enter
Wonderful customer service!
Wonderful customer service!
Tom was very helpful and a pleasure to work with. Great furniture at a great price!
Great service
Great experience across the board at Ashley! The staff was knowledgeable and helpful when it came to picking out something that had the right color scheme and the proper dimensions. You can tell that they’re aware of the amount of money you’re spending in the store as they go through every step to make sure you’re satisfied with your purchase. I’ll definitely be coming back for my furniture needs down the road. Casey is the man!
The problem I have with ASHLEYS Home Furniture is that you don’t really know how much you are spending per piece. Whatever appears on the receipt is overly discounted, a cheap mirror for the dresser shows 699., but you only pay 249.,they send you a coupon in your email , but don’t itemize that discount. I am to receive a veteran discount of 10 % ,when I asked about it ,I was told it was already figured in,before I told him I was a veteran, so , I suppose everyone gets the same veteran discount? I visited on Saturday , then looked around for the same items , I revisited on the following Saturday and told him about the veteran discount, and the price was identical with the email coupon presented as well. Bad Form ASHLEY.. Explain this to me, please before I cancel on Monday .
Maryhem, is always a delight to work with. Will definitely be back to finish furnishings my new house.
Naim made our experience very smooth. Prices were great. We will definitely be back.
Went with Daughter to find a COUCH. This place is HUGE & plenty of Couches, Beds, Tables, Lights, Chairs & so much more You must come and see for Yourself. We saw Ryan, but there are many sales associates here. Ray H.
Casey and Betty are great
Always a friendly place with no pressure to buy if you’re just looking around.
Maryem provided outstanding service! It was well worth the drive.
Great experience. Excellent customer service and attention to detail.
Ryan Majka was great with helping us find our new couch
Very nice customer service!
Maryem Almraisi the sales manager is amazing. Maryem went above and beyond by taking time to understand What we needed in our home in place of what we wanted . Maryem also worked within our budget to get us the best deal possible without high pressure sales tatics to get the sale . The process from start to finish was easy and well explained. We felt comfortable walking away knowing that we made an informed purchase. After the paperwork was signed she took it one step further and helped us walk our new pillows and sheets to our car. I would recommend her to anyone that is in the process of buying anything that they may need for their home . Fantastic customer service in a relaxed environment. We will definitely be back in the future .
Very helpful
Very helpful and easy process.
Ryan was very helpful and informative
Ryan was incredibly helpful and patient. He went above and beyond to make sure we were happy!
Ashley in Orchard Park has fabulous service! The sales person presented all options making the decision seemless.
I appreciate the subtle sale team attention. They allow you space to roam and browse but are easy to find when their help is wanted. Ryan was very helpful with narrowing down the options that best fit our needs. The last time I purchased furniture was from this store and I have been happy with it for over 15 years and so I was confident in returning to Ashley Furniture .
Ryan at the Ashley Furniture Store in Orchard Park was great to work with! He knew exactly what I was looking for after giving him my thoughts and ideas. Hope to work with him again soon!
Tom was great, we went in before a winter storm and he accommodated us by coming on his day off to finish up the order. Everyone was friendly and were excited about our new living room set
Mary Beth was the greatest sales associate to work with. She is a rue asset to your company. We shared alot of laughs
It was a great shopping experience at Ashley's. It always is thank you Ashley for having patience with me !! Sincerely, Mike Tarquini
Went to purchase new pillows for our sofa. Was given enough space to walk and make our selection while being offered assurance when we were ready. Staff helped us work through color combinations and made the purchase fun.
Salesperson was wonderful
Fantastic experience! Knew that a sales person would approach me right away. Talked about what I was looking for and Tom (sales person) told me what they had and what deals they had going on. Then let me go browse. He was extremely helpful in figuring out which bed I should choose.
We went to a local store in Virginia, saw this set and knew this was the one we wanted! We called a local NY store and the sales associate Jordan said the store had just received the set. He quoted us a great price and we immediately ordered it. It’s fabulous looking, very well made and comfortable. We can’t wait for it to be in our home!
The staff at Ashley Furniture Store were amazing and so helpful from the time I entered the store until the time I left. They answered all of my questions, and assisted me along the way! Love the wide variety of furniture and decorative accessories to choose from as well! We have bought from Ashley Stores in the past and very very pleased with everything from the quality to the superb customer service!! Thanks again to you all!
outstanding service! thank you rosemary!!!!
Ryan was very helpful and easy to work with.
Sean was great
Jordan was amazing!
My sales rep did excellent job ty Stacia 😊
Maryem is a very knowledgeable, pleasant and helpful person. This is the second time working with her. Will recommend her and the store to everyone.
Rosemary was very helpful, and my us feel comfortable with our decisions on what to buy. Buying a mattress was super easy with her assistance
The staff at Ashley Furniture were energetic and helpful. I appreciated their patience as I deliberated on my purchase. Everything with delivery went very smoothly and I’m very happy with our new couch and chairs!
The wife and I definitely enjoyed our time shopping, the customer service was amazing and not once did we feel pressured to buy anything, thank you Tom for your service. I will definitely be coming back and recommend for friends and family.
Amy was super friendly and had perfect suggestions!! Had the best night sleep on my new purple pillow!! I will be a return customer!
Salesman was very inviting. Recommended and was very knowledgeable about the products we were interested in. Not pushy is the main reason why we decided to buy there. Very positive experience.
We had a very good experience with Stacia at Ashley Furniture. She went out of her way to help us find exactly what we were looking for. Her customer service is top notch and we will definitely be returning.
Mary Beth was wonderful! Couldn’t have asked for a better rep to help us select a new sectional for our home.
Salesman Casey was great. He helped me find the perfect entryway table to go with the style of house and size of space! Love it and cannot wait to decorate it. Thanks!!!
Always friendly . Great people . Furniture Is good quality and priced fairly. There has never been a reason for me to look elsewhere.
Mary Beth was very friendly and helpful. I got a great deal on a beautiful recliner. Will definitely return.
It was a very good experience. They had a good selection with good prices. Our sales person didn’t hover.
Amazing workers in the showroom
Worked with Tom Kowal to pick out our first couch. He made the experience go smoothly and never made us feel pressured to buy. He was very knowledgeable, friendly, and professional. Would definitely recommend Ashley’s to anyone looking for furniture & would highly recommend working with Tom!
Salesperson was knowledgeable and personable, easy process to get exactly what we wanted!
Great service
10/10 service! Thank you Jordan for helping us choose our “for right now” sofa. Can’t wait to come back and see you for our forever sectional, and our dream purple mattress and adjustable bed frame ;) !!! You made the buying process a breeze and helped us find something that PERFECTLY suited our needs. I feel like you really listened and provided us with the most exceptional service! I can not thank you enough!!!!
The best reception in any store...knowledgeable and friendly
Great ... Non pressured experience and are already planning a return in several months for new furniture. Same salesman.
Jordan was a great help! Very professional and knowledgeable of what he had to offer.
Very friendly, patient and helpful
Efficient, fast and attentive to what we liked and didn’t like.
I was looking for an outside table, for my new house deck. The floor salesman was very helpful. Easy to talk too, and knowledgable. It was nice to get 25% off. I’ve been buying furniture ftom Asleys for over 20 years, always been more then satisfied with the product and freindly service. I would’s buy furniture anywhere else😊
Looking for a mattress for my toddler granddaughter and salesman Tom was very helpful and friendly. He helped us to choose best selection for our needs. Would recommend to everyone.
Casey was great! Easy to check out since we had our financing already done. We were in & out in 15 minutes
Sean was a great salesman. We felt very happy with our purchase of a beautiful recliner. We've bought from Ashley before and have been very pleased. We had looked around and this was by far the loveliest and most comfortable of anything we looked at including Lazy Boy!!
Jordan knows what he’s doing. Most appreciative.
Maryem is an excellent salesperson. Professional, personable, knowledgeable and extremely helpful. Very pleasant lady.
Naim was amazing helping my husband and I find the perfect bedroom set. We had so much fun browsing the showroom, and he listened to our wants and needs. I highly suggest this location (Orchard Park) and ask for Niam. He is great and really understands his customers. We will be back in the future for our next room renovation! Thanks for everything! P.s. I wouldn't mind if the turtle plush accidently ended up in our delivery. 🙂
Extremely helpful sales staff. Bundled a good price for me and saved thousands. Will be a customer for a lifetime.
Quick in and out and got what I wanted. No pressure to buy anything
Very friendly and helpful salesman.
Jordan snd Mariam are amazing!!
I went to buy a table and Jordan helped me out and he was really nice! The store is super clean and the staff are very welcoming. Overall was a simple process. My wife and I will definitely be coming back for more furniture!
Tom was great! Friendly and not pushy!
I was very happy with the service & professionalism of the staff. I was in & out in no time. Ashley is the only place I shop for furniture. Thank you!
Jordan was excellent! He was very knowledgeable on the product lines. He was also very helpful and understanding of what type of style we wanted in our home. Thanks again Jordan!
The staff are AMAZING there!!!! Ask for Maryam - she was the best! I just loved her and she is so good at her job. I would go back there in a moment because it was worth hanging out with her 💓
Friendly , Knowledgeable staff
The sales associate that worked with us was great! Just hoping there's no problem with delivery. Update: BUYER BEWARE! The couch was extremely dirty and worn and had a tear on it. It looked like it was several years old. Of course, we didn't accept it. We won't be shopping at Ashley's again. If we don't get it replaced quickly I will be posting on social media that Ashley's sells dirty used furniture. I received a call the day after the delivery about the mattress they delivered. Yep, it is the wrong mattress. I even asked the delivery driver to check his info he had on the mattress with my invoice. He stated it was the correct mattress. The mattress they delivered just happens to be $800 more than the one we originally purchased. Typical bate and switch. Our options are trade it for the original one we bought or pay the $800. So if we were to give the mattress back it's now used and they will try to resell as new. So BUYER BEWARE, Ashley's sells used furniture as new.
Casey was a excellent salesman did a great job of showing options and finding something for the right price.
Sales staffer Mary Beth & office manager at front desk were awesome! Super attentive, polite & helpful in every way. An excellent addition to your Ashley team.
Tom is an amazing salesman! I'll be back when I need more, and I'll be buying from him.
Tom was wonderful and helped us find a perfect sectional and recliner. The purple pillows were a game changer. Look forward to working with him for our new mattress soon
Love the Ashley Home Store!!!! And Love the 5 drawers chest and love the colors!!!! Thank you!
Rosemary was very helpful; she assisted with the purchase of a living room set, kitchen table and chairs, and office desk with shelving. Great experience - would recommend!
Ashley was very nice, helpful and straight to the point.
Good selections of furniture.
We had an absolutely amazing experience. The sales rep found us exactly what we were looking for and in our price range. I recommend this store to anyone looking for furniture.
Purchased 2 lamp’s from on 11/25 Our sales person Ryan was great 👍 My wife is handicapped and he went out of his way to assist her with her choice. We will return to purchase again soon ! Thanks 😊
I had a great experience. Friendly knowledgeable
Bought my first couch and bed frame today for my new house and Maryem was amazing! She was very helpful and didn’t bombard us. She was also extremely generous with helping us out!
Jordan was awesome! Super knowledgeable about mattress preferences.
Ryan was great. Gave me space,yet listened to what I was looking for and helped me find what I wanted quickly. I did not realize there was a sale going on when I first got there and I am so glad Ryan told me. Zero complaints! Thank you Ryan! And Ashley Home!
Salesperson didn’t hover over me. Let me look around at my own pace.
Great salesperson got just what I wanted for the price I wanted
Ryan was awesome. Very patient and not pushy at all. Love our experience and will be back
Manager, Tom, and the whole team were friendly & helpful throughout my shopping experience.
Ashley’s had a sample of exactly the furniture I was looking to purchase. Niam was a hoot of a salesman. We enjoyed working with him.
Our salesman, Shaun was the best. Great to deal with, knowledgeable and friendly. Even helped get us a jump start when our truck wouldn't start! Very highly appreciated and recommended !
Great selection and knowledgeable people
Tom was great! Very helpful :-)
Everyone was very friendly and knowledgeable. I didn't feel pressured or rushed into buying anything. Great experience!
Great experience working with Rosemary. Purchased furniture in the past and will continue to work with Ashley's in the future.
Stacia was great! She greeted us and pointed us in the right direction. She left us to look around the came back to check on us. The whole experience was helpful without being pushy
Jordan is an excellant sales rep. very polite and knows how to treat customers
Naim Choudhury from Ashley Homestore assisted us while shopping at Ashley. We don’t really like having a sales representative hounding us while browsing for furniture. After circling the store for a good amount of time not being able to find what we had in mind Naim came to us and listened to what we wanted. From there we found what we had in mind. We made the purchase. Naim set up the delivery. The delivery went well and the furniture looks great.
Ryan was great! Super helpful without being pushy at all. Felt comfortable shopping there. Gave us lots of advice. Even moved furniture across the store so we could compare colors and see how things would look. This is our 4th time purchasing here. Highly recommend. Thank you.
Linda was very helpful. Especially I live far and took my order over the phone. Excellent service.
I was met by Ryan when I came through the door. Told him what I was looking for, he directed me to the area and then left me to look on my own. Ryan checked back after 5 mins or so to answer some questions. When I found what I was looking for he promptly looked up the sale price and I purchased the item. Ashley had better delivery and set costs then their competitors. Can't wait for my dinette to arrive.
Stellar service from Tom K. Very personable and accommodating. There was no pressure to buy and he was very informative. We will definitely purchase from him again. 5 stars PLUS.
Called and placed my order over the phone and even got a discount. Thank you!
Ryan was great assisting us today with looking at the sectionals and the options available.
Ryan at Ashley in Orchard Park is my go to guy… thanks for all your help!
Very knowledgeable staff
Excellent service and knowledgeable. Order placed and 2 to 3 week delivery time fit our needs perfectly.
Very friendly staff.
Rosemary was so helpful and great! I am beyond thrilled about my purchase!
I have been here twice once to buy a couch for my mom then a couch for myself. Staff has always been attentive and great.
pleasant shopping experience with sales rep Jordan answering my questions.
Namin was very helpful. Answered every question.
We were looking for kitchen set. We were directed by Mary Beth as to where to find them in the showroom. She also helped us to mix and match table with different chairs. It was a very good experience!!
Our experience with Tom was awesome. He is a definite asset to your team. Would recommend him for everyone
Always very helpful! Love my furniture! The Orchard Park store is the best!
The delivery was flawless! Two friendly (and very strong!) men took care when entering my home and efficiently assembled the products I ordered (bed and dresser). Unfortunately, delivery is the only area I can rate Ashley 5 stars. The headboard arrived damaged, and Ashley offered me $50 (less than 10% discount) or $100 gift card (15% discount). I questioned if this was the best they could do, considering the bed was nearly $700. They said that was it. I chose the gift card. What they failed to tell me is that the gift card is only able to redeemed in store, where prices are significantly higher than online. I will no longer recommend Ashley, and I’m unlikely to purchase from them again. Love the furniture I picked (Trinell), but I found very comparable prices elsewhere online- I just chose to order through Ashley because I considered them to be a good company!
Naim was great!
Had two extraordinary salespeople help me, Maryem and Harrison. Got a really great deal on the perfect bed. Highly recommend them! I’ll be back in tge spring for another set. Thanks
This is Eddie and Desiree we had the most amazing experience with Ashley Furniture especially with our salesman RYAN MAJKA , he made everything go way smoother and less stressful then we could have ever imagined it was almost like he read my mind when I walked through the door and every time I had any stress he relieved it right away not only that he got me exactly what I wanted plus more and I couldn't have asked for a better turn out I would refer anyone to go to Ashley Furniture and to ask for Ryan
Ryan was very helpful when I was looking for furniture in the store. He gave me time to explore on my own and then was there to assist when I needed. He made the process smooth and easy during the sale day.
Maryem and Mary Beth made buying a sleeper sofa for my brother a breeze! Maryem helped me find the perfect size sofa at a really good price. Mary Beth was there when I went back to purchase the sofa and it couldn’t have been easier. Ashley Furniture definitely gets 5 stars from me!
Jordan was a cool dude
We have very pleasant experience at orchard park location .Naim is so helpful for choose our furniture.
Great store and Casey was great to deal with
Great service
Tom was a pleasure to work with! He had just the right mix of attentiveness and thoughtfulness to his sales approach. Additionally, the comic relief he brought was appreciated! Overall had a great experience with our visit slash purchase!
What a wonderful experience buying furniture, hard to believe, but true. Mike was a pleasure to work with, he took care of all our needs and wants. I would recommend him and Ashley to anyone serious about buying furniture.
Had a great experience here. Maryem went out of her way to help me find the perfect floor lamp for my living room. Thank you!
Everyone was very helpful at the store and we're not pushy to make the sake.
Very friendly and very helpful. Grrat experience.
Jordan k
Definitely recommend 100%. Highly recommend Tom from Ashley great to work with.
Very pleasant shopping experience with the support of Naim.
Went in an idea in mind, and Mike K showed me exactly what I wanted! Real nice salesperson, very personable and professional!! 5/5 recommend both Ashley and Mike K! Thanks for everything!
Just purchased a new couch. Worked with Leslie West and she was so helpful. Took no time to select and order. Hoping delivery goes just as smoothly! Can’t wait to see how it looks and stretch out in that chaise!
I absolutely love your store. Thank you for your kindness and for all the wonderful staff. Michael Kelley was extremely helpful.
Sales rep was very nice, not pushy or hovering while we were looking around. My mother found what she wanted and the sales rep was sweet about giving us information we needed for measurements, etc. Will go back to MaryBeth again for future purchases.
Smooth purchase. Will return
Loved my experience there! They were all so nice and helpful! We had Jordan and he was the best!!
Niem was a great person to assist us. We actually had fun making our selections. Fair prices.
Friendly and helpful!
Very happy with my purchases! our salesman Shaun was very helpful & knowledgeable, answered all our questions. I would definitely recommend Ashley Furniture!
I spoke with Mary M over the phone. She was super helpful finding an item for me and so courteous as well. She deserves 10 stars! I’m very satisfied.
Best shopping experience I ever had. I left super happy. I will never shop anywhere else for furniture.
We worked with Leslie. She was great. Very friendly, helpful and knowledgeable. Definitely satisfied so far. Can’t wait to get our new furniture.
Our salesman went above and beyond for us. It was refreshing to walk into a furniture store and have a salesman that wasn’t pushy ,he cared about us being happy not trying to push things on us .
Got a great haircut from Ashley! Will be back next time.
I highly recommend Ashley furniture..my sale's person went above and beyond to get me what I needed 💋💕
Salesman Jorden was so pleasant to talk to and knowledgeable about the furniture we were purchasing.
Very kind and efficient
Our salesperson, Mary Beth Lewis, was very friendly and created a relaxed atmosphere. If we asked her questions that she wasn’t sure of the answer - she went out of her way to find the correct answer for us. The manager was also more than helpful when I wanted to know about the auxiliary battery system - he walked with me to the chair we purchased and showed me the system. This is our 2nd purchase from Ashley.
My experience was just ok. The sales portion seemed to go well, but communication afterwards was not very good. I had to initiate calls every time to get our products delivered. Was not a very smooth process, and had to wait over a month to get one of our products, when the indication to me was that it would only be a week or so.
Great customer services. Maryem worked with me from couches to tables to bedroom sets and got me great prices!!!
Good customer service
We had THE best time ever shopping for furniture. We had Maryem as the associate helping us. And let me tell you. If you want great customer service and down to earth person. She’s the one to go to. Maryem worked with us even with my husband and I having different tastes and she was super funny! Maryem is the best sales person at Ashley’s. We are definitely going back for a mattress or any furniture in the future!!
Excellent Service!
Very knowledgeable and helpful salesman. Showed us exactly what we were looking for and didn’t mind spending the time with us.
Had a very enjoyable experience with Samantha. She was pleasant, professional and smart!
Ryan was very patient and insightful as we picked our sofa and kitchen table. He got us the best deal possible and was never pushy! Thank u Ryan!
Great manager.The staff at the store always greet you with opening the doors. i love this store.
Harrison Rosen took the time to explain all the different features the power lift chair has.,He is very professional and polite in doing his job. I would definitely buy more furniture from him in the near future.
Tom was atenntive when I told em what I was there for. Got me taken care of quickly. I will be referring him and Ashley furniture going forward
Our sales rep was amazing!! He showed us all options, which helped us make a decision.
Maryem is the best. She ensures that people are getting the best quality items and a personable experience. She is one of the most kind and genuine people I have worked with. The entire team is so wonderful and welcoming.
Great shopping experience. Samantha was super friendly, so helpful, giving us plenty of opportunity to wander around until we found our perfect pieces. This couldn't have been a more positive experience. Thank you Samantha and Ashley Furniture.
Jordan was very personable and helpful. What we liked was that we were able to walk around and shop without anyone following you or pressuring you to buy something.
Everything was great! Casey was helpful!
Rosemary was very informative, and helpful while buying furniture at Ashley Furniture. She made sure I received the best price! Will definitely be going back!
I had a very nice experience today helpful and professional
Mariam was our salesperson and she did a fantastic job explaining everything and making sure we were satisfied.
Good service. Matched pricing and not pushy.
Greeted at door by the salesman and taken immediately to what we were shopping for. Loved the lift chair and the price.
Worked with Casey - friendly, informative, and helped my family find the best deal. Would absolutely recommend.
As always the Ashley sales team was spectacular. Friendly, knowledgeable and extremely patient while helping me choose what I needed without pushing higher priced choices for things I really wasn't looking for. Iappreciate their no hovering sales policy. Utimately decided on my final purchase without feeling hurried into buying something I was not sure I wanted and staying on point while sharing valuable information that honestly made my purchase exactly what I was hoping for.
Friendly sales representative
Michael was great all around sales rep. Will definitely deal with him again.
Rosemary was very interested in everything that we wanted to buy. She made everything extremely easy. Very good shopping experience. Thanks again
Harrison was down to earth and easy to talk to. He made the purchase quick, easy, and painless. Can't wait to get my new couch!
the staff was super friendly and knowledgeable even with the problems with financing they were patient and helpful very enjoyable experience
The return & repurchase is very honorable The thumbs up !
Casey was very helpful and patient with us in deciding what we wanted. We had a wonderful experience!
I walked in knowing exactly what I wanted and they were able to help me right away. I was in and out of the store in 30 minutes. Thanks, Sean!
Tom and all the sales staff are very friendly. Tom went above and beyond for us, wasn't pushy at all and made it all as seamless as possible. Could not recommend more!
Easy and quick experience
Jordan was fantastic, patient with all my questions and very friendly!!
Our salesman was professional, friendly and very knowledgeable. I would go back to Ashley Store with no problem because of him.
Greeted as soon as we arrived by Ms West. She was friendly and understood what we wanted. Patient and helpful. Made our purchase a nice experience
No pressure salesman Ryan was very helpful thank you
I had a great experience at Ashley Furniture. Thank you @Tom Kowal for your help and expertise
Friendly staff, very helpful, easy to approach, greeted me upon entry. They are not invasive and they respect your time and space. 10/10 recommend !
Tom the manager at the orchard park store is very professional and very considerate of his customers...
We loved our experience at Ashley. Rosemary was helpful but not pushy. She was very informative and helped us get the best price possible. We are so happy with our purchase!
Went into the store to get a new pillow. Casey was amazing and i tried out a bunch of different pillows. He got me the perfect pillow and helped through it all! I definitely will be sending all my friends and family to see Casey!
Rosemary was amazing and went above and beyond to make sure I got the right furniture and accessories to fit my room!
Ryan was great! Easy to work with and quick with the purchase!
Today we bought a sectional with the help of Casey. Casey went above and beyond to get us exactly what we wanted. We highly recommend working with Casey on your next big purchase!
Naim was great in assisting us with picking out our furniture and not being overbearing and letting us walk around and look at everything and just keep checking in on us when needed. Will definitely be back again!! Thank you for making our first furniture shopping experience a great one.
From the moment I enter the store Tom Kowal was very welcoming and friendly and most importantly willing to help me with my purchase. I would recommend this store and Tom to friends and family. Thank you Tom Kowal!
This is a furniture store charge 99dollars for delivery salesgirl very nice and not pushy saw a couch I liked for 800dollars various financing available
Rosemary and Mike you should be ashamed of yourselves. Went in yesterday to purchase a new couch (had an instore credit of 608$) they both gave me the absolute run around. When it came time to pay the difference, (540$) the manager came running over flailing his arms stating “This won’t work. This won’t work. I’m calling upper management.” After rosemary promosed us 30/35% off deals and matching the websites cost. They tried charging me 900$ for a couch that was listed on website for 849$ WITH my 608$ credit. Then told me my credit is ONLY good @their store – O. Park location. Which was a total lie because I called corporate and asked myself. Thanks for wasting mine & my family’s time. I will shop elsewhere!
Do not shop at Ashley's!!! EVER! Bought a $1500 recliner. It was never right from beginning. It was repaired twice and breaking again. Management will not do anything!!! I even bought an extended warranty! They do not stand behind their products. They are awful. We will tell everyone.
Rosemary was incredibly helpful while I was in the store with my neighbor to find her the right mattress. She was patient and listened to all of our requests and never pushed for anything we didn’t feel comfortable with. Thank you for your help and great service!
I worked with Leslie @ Ashley in Orchard Park- she was absolutely incredible! Found exactly what I was looking for! I couldn’t be happier with my experience.
Wonderful experience! Rosemary was terrific, she was patient and so helpful. She answered all our questions, gave great input and explained everything perfectly.
Naim was so patient that helpful! Absolutely had an awesome experience!!
Janet was very friendly and helpful. She answered all my questions and concerns I had about the table set we bought! I would definitely see her again!
Janet F was so helpful. We will be back again to make another purchase.
Had the best time picking out some new furniture today with Jordan. He made my experience stress free and easy. Definitely going back for him in the future!!
Jordan was amazing. He helped us pick out wall decor for our new apartment and was extremely helpful and caring. Would recommend him to anyone!
Went in on Memorial Day Weekend looking for a couch and was serviced by Casey R. at the Orchard Park, NY location. Awesome service and will be going back for more furniture in the future!
Great service by Casey R! He showed us a TON of different options in our price range and ultimately found us a great deal!
Maryem was awesome. Very helpful and professional. I will be returning to Ashley as she made the experience effortless.
Ryan was great! Greeted us at the door and gave us guidance to know what to look at when we saw a piece we liked and wanted to know modifications. Allowed us to walk around and stopped over periodically to answer questions. Seamless store process!
Mike Kelley was the best
Outstanding Service!!! I was greeted by a very nice woman named Janet F. who took me around the store to find the bedroom set I wanted. I was already going to buys a mattress from another store/competitor and she was able to find me a mattress I really liked and at a price I was looking to spend. Outstanding service from greeting to paperwork to existing the store. I would HIGHLY Recommend this store and Her when shopping for Furniture!!!! Thank You Janet 😊
After going to multiple stores trying to find a dining room set we ended up buy from here. They made it fast and easy. Our salesperson was very helpful and not pushy at all I think her name is Samantha. I wasn’t home for delivery but my wife said it was great. It was on time and assembly was fast.
We had a great experience at orchard park Ashley furniture store. We ended up getting a whole new bedroom set and king Mattress. Shaun was an expert on all the brands and features of these mattresses. They set us up on a payment plan with janet a very nice pleasant employee. We’ve bought furniture in the past from them and it’s alway a pleasure to go In there to see what’s new. All the staff is great! I suggest Ashley orchard park store for your next purchase.
Casey did a great job showing us the couches and their functions (power recline, massage, etc.). The quality at Ashley is higher than most other furniture stores. The prices are slightly higher, but the furniture lasts twice as long.
Mary Ann and James provided 5 star service. Attentive patient and helpful!
We had a truly amazing experience shopping with Jordan at Ashley today. We went there with a budget and a huge list of needs for a recliner. We needed a non rocking xtra big/tall recliner with motor for decking - without a lot of crazy extras like a massager. He found us a clearance model super sturdy, extra tall solid construction, beautiful color, handsome design and an awesome warranty! Jordan also got us a wheelchair for my disabled brother and completely extended himself to help us find what we needed and he was extremely friendly - thank you!
Visited the OP location with my wife and we were greeted immediately by Mike Kelley. After laying eyes on what we wanted, Mike was able to piece out the items and gave us a remarkable price to separate them from the set. Beyond satisfied; we will definately be back and looking forward to doing more business with the location. Thank you Mike!
Had a wonderful experience at this store. My mother in law had a terrible moving experience and had damaged furniture requiring multiple parts to fix. Staff was extremely helpful in researching everything and showing us how to easily fix the pieces. Not only were they patient, but the service and attention to detail were next level. Big thank you to Naim who walked us through the process!
I recently purchased a new bed from Ashley HomeStore, and Samantha S. at the Amelia Drive location made it the absolute best furniture-buying experience I’ve ever had. From the moment I walked in, she was immediately attentive without being pushy or overbearing, readily available to answer any and all questions that I had, and extraordinarily patient with me as I contemplated my options. From bed selection to order finalization, Samantha went above and beyond to ensure that I had the best shopping experience possible. If you’re on the hunt for furniture, go to the Ashley HomeStore in Orchard Park and ask for Samantha!
Kaleb was extremely helpful and knowledgeable about everything inside the store, he was patient with us while we went over every little detail and we truly appreciated that! We would definitely come back and work with Kaleb again!
Naim was very professional, patient and nice. Too bad there aren’t more salespeople like him :)
Usually it's not fun and easy to go furniture shopping, but Jordan made it effortless and really took the time to find us EXACTLY what we were looking for. Thanks a million!!!
Got To work with Leslie who was so nice and pleasant to work with ,showing us all options and answering all questions, highly recommend.
Had a great experience! The store was pleasant and Adam was extremely helpful with all my questions! Will definitely be coming back for any other furniture needs!
Finally bit the bullet and went to the dreaded furniture store for a bedroom set, and so glad we did! Adam was an absolute gem, he is so knowledgeable and really helped us narrow down our selection. His bright personality and easy demeanor made it so comfortable to ask questions and find what we truly wanted! Thanks Adam!
Exploring new furniture is never easy but Adam made it a breeze!! He was helpful, fantastic to converse with and I never felt an ounce of pressure. If you go in ask for Adam and you will be guaranteed a fantastic experience for a mundane task!
First time buying furniture from here and I'll be coming back! The salesman Adam helped me pick out everything I needed and he even was able to hook me up qith some good deals. Will be returning!
Great experience shopping at this location! Adam was very knowledgeable and helpful!
I just spoke with the most unfriendly sales woman (her initials are SES I think; she never introduced herself and had no name tag). I arrived knowing exactly what I wanted, but I had a couple of questions to ask. She was obviously getting frustrated by my questions and confusion. I asked for a paper quote and she responded that she couldn't, then ultimately settled after I pleaded again by giving me a reused sticky note with chicken scratch handwriting on it. I ended up walking out and will find somewhere else to make my purchase, despite Ashley having what I want, at (I think) a reasonable price. TLDR: Sales person was rude and impatient, I went elsewhere to make my purchase because of her.
Whatever you do... Do NOT deal with Jordan!! He is a liar!!!!! Made a side deal with him to buy his used bedroom set, Instead of me buying new. He said he can give me a better deal. When it came time to make the deal happen he "Ghosted" me!! So now I will go to another competitor and buy new!! NO COMMISSION FOR YOU!!!
Not typically a person to take anything to social media but DO NOT BUY FROM THIS STORE. Not only did I order a new bed frame from them back in November and THEY SOLD IT TO ME BROKEN WITHOUT TELLING ME AND STILL SENT IT TO MY HOUSE THAT WAY… but they then promised to expedite the order for the broken piece and missing screws and send a refund check. It has now been OVER TWO MONTHS, no refund, no new piece and I receive a different excuse every time I try to call. So disappointing and I nor anyone else I know will NEVER be giving them business again. Two months sleeping on a mattress on the hardwood floor 🤬
I visited this Ashley Furniture location to pick out a sectional for my living room. Jordan was incredibly patient and helpful throughout the entire process. Assisted me in finding the right couch at the right price. Would highly recommend this location for anyone looking for new furniture.
Pushy sales lady. Nice but tone the sales pitch down a bit. Way too much pressure.
will tell u something id available for an early delivery then after you sign paperwork they send u a text message saying they are unable to deliver by that date scheduled and will try and reshedule for weeks later. Salesman will tell you anything to commit.
Great group of people helping make a house a home.
I worked with Leslie to furnish my entire Airbnb. She did a great job working with me going over multiple options, was open to changes, and has continued working with me during my delivery process. the furniture that has already been delivered has been exactly what i wanted and needed. I would/will continue to go back to this location just to work with her again :)
It was a wonderful experience. One on one detailed service with a wonderful attitude. Helped me measure various couches... Also important - they have quality furniture. They walked me through every step. Even the financing option was easy.. 👻✨
Good deals
Had my new bedroom set for 2 months, the frame broke. Waited 9 months so far for the part to be made for a technician to come repair it. I got one of the two parts in the mail and since then no one can give me an ETA on when the next part will arrive (its been 3 months since the first part came in) and no one can help me when I call. The last customer service rep I spoke with agreed I have been waiting far too long and was going to look into doing something for me. No call back so I call again two weeks later for another rep to tell me they cannot do anything for me. I understand supply chain issues, but paying nearly $10,000 for a bedroom set that has been broken 5 times longer than not with no possible eta one when I can expect it to be fixed is unacceptable. I will be shopping elsewhere the next time around for furniture
Unfortunately I won't be purchasing another product from this company and will dissuade everyone from purchasing from them. My girlfriend and I were ecstatic about our beautiful sectional until after several months the frame snapped and several springs broke. We both are under 150 pounds by the way. They sent someone to assess the sectional who determined it was a manufacturing flaw. It took months to get them to take the furniture in for fixing and then several weeks to "fix" it. Even though we weren't thrilled about the situation, we understand mistakes happen and were happy once we got our furniture back. Ultimately a while later part of the frame broke off again where it was supposed to have been permanently fixed. The warranty supposedly does not cover the issue due to it being over one year. However, since this issue is due to a manufacturing flaw that should should have never occurred in the first place, and was never fixed properly, I believe they should honor the warranty.
First & foremost, thank you Kaleb, Ryan & James for helping us get the things we truly need! Now here's a story: we didn't expect to leave with anything but these two young men were a joy to work with. We laid on some mattresses, made some jokes, and in the end it payed off for everyone. Kaleb wasn't overbearing, he gave us time & space to check things out and get a feel for what we wanted. If he didn't have an answer to our questions, he asked Ryan. The best part about our trip was at the end when all three gentlemen, Kaleb, Ryan, & James worked together to get us the best deals possible! We are so appreciative of the effort these gentlemen put into helping us. 10/10 I do recommend that you talk to these guys if you need anything because they're great!
I would never purchase anything from this store again without first looking at online prices first. Our salesman pushed to lock in our purchase last week and luckily I didn't. When I opened up Ashley's website I was able to purchase the exact same items at discounts up to 50% less than in the store. Only good this store was to me was being able to see the furniture in person.
We went to this store today to find a table that I saw on a competitors site. Hoping to find it in person and purchase. We did find the table. The table was 899 in this store. At the competitors site it was under $600. We asked if they would price match. We were told no. They only price match their own website. So we left. Then at dinner decided to look on the Ashley site and saw it on there for under $600. However the other store price matches and we appreciate that effort so we will be buying it from the competitor. This store marks their products up high in hopes no one goes online and sees how high they are marked. I will never recommend this store or shop here. This is bad business to not price match competitors current pricing.
I went with my friend to find him a new couch, and the sales woman (I believe Maryem was her name) was fantastic. Not only was she one of the nicest people I’ve ever met, but she was realistic with us. She admitted she was new and went to ask questions when she didn’t know the answers rather than making up answers. Such a nice person with a kind soul who you can tell wants to sell you something you’ll love rather than just making money. I’m still blown away by her kindness.
I will NEVER recommend anyone to buy ANYTHING from Ashley's. Received our new furniture DAMAGED from the warehouse after having to wait 6+ months for it. As reimbursement for said damages, we made the mistake of accepting a supposed gift card which is actually "Ashley cash" that you can only use at the store. Go to the store and order 4 different lamps back in April. Just told that they won't be delivered (to the store that we have to go and pick up) until at least MID-MAY!!! even though the MANAGER told us a couple of weeks. If we were able to have ordered online (which showed available) we would have had them by now. (I was told online is a different ordering process.) So sick of the BS. TOTALLY UNACCEPTABLE. Such piss poor service.
I bought a power recliner at the Orchard Park Ashley store back in early February. It was on clearance and they don’t Warranty clearance items so I purchase the extended warranty. Ashley furniture suggested the warranty and said it’s a great warranty. My chair broke after a week. I pulled out the warranty paperwork went online filled out the forms and submitted a claim. It’s said on the website I would hear back from someone and 24 to 48 hours. A few weeks went by I believe and after several attempts to contact the company I called Ashley and explained what was going on they must have reached out to the company because within a couple days I was contacted by the warranty company. The company name is five star warranty. They scheduled a repair man to come to look at the chair. Three weeks later I get a call from the repair man and he came the following day to check out the chair. He diagnosed the problem as a bad mechanism and he was going to order the part . And after another 2 to 3 weeks of not hearing anything I called the warranty company and they said they were ordering the part and it could take up to four months for the part to come in. I just got off the phone with Ashley furniture and they are refusing to do anything about it. Nothing at all. I asked to talk to a manager and she said she was a manager at corporate headquarters. I will never buy anything from Ashley furniture again and I suggest you do the same
We purchased a table and four chairs which was very expensive. It was installed incorrectly with one of the posts upside down and a crack down the center from not being aligned correctly. One of the chairs legs then broke after just a few months with minimal usage. We notified the company and have been waiting for six months for repairs and now just want the table gone and a refund. In addition, the chairs looks nice however are very cheap with the center feeling like it will give way when sitting in it. Buyer beware. They do not stick to their word about the warranty or anything else.
Adam is the best sales person to work with. Easy, no pressure, and delivers on his word.
Great selection and Naim was very helpful considering we weren’t 100% sure what we wanted.
I just wanted to say that the experience I just had with my electric recliner of 7 years old with the girl in your parts department who went over and above by sending me an entire replacement motor when I only asked for a broken plastic piece for my electric recliner from a discontinued Ashley brand I couldn’t be more impressed, you’ll have my business for life! Thanks for all you do!
Try being honest!!!! worst place to do business.
Went in here to look for a nice large sectional and the guy hassled us as soon as we walked through the front door for like 15 mins lol. Total turn off and ruined the shopping experience. If we say we just want to look let us look. Trust me we were ready to spend a pretty penny and if we need you we will let you know..it's starting to seem like all these big box stores are like this. Maybe I'll try a more local mom and pop!
Raymour and Flanigan employees post their own reviews. I just prefer Ashley' Home stores quality, design and professionalism.
Beware of subpar furniture and blatant false advertisement of the warranty. Platinum Ultra Premium protection for complete accidental coverage for five years on your new furniture really means , "it is not complete, exclusions DO apply but we will not advertise those exclusion and when you go to make a warranty claim we will deny it. Because basically the only thing we cover scratches after the 1st year. So remember complete 5 year warranty is a one year warranty and then after that covers basically nothing do yourself a favor take your $200 for the warranty go to another store and buy somebody else's furniture.
Friendly service! Madison and Janet were so helpful and awesome!! Very helpful and courteous.
The representative was very helpful and took the time to explain everything to us about the process of buying furniture and the delivery process.
I love the way the staff is here...they are always helpful and try to please you (the customer).... and you can't beat their interest free payments...
My mother and father visited recently to look for some wall paintings. They had a bad customer experience with one of the employees. We can't be 100% sure but my mother felt it was because she was wearing an Islamic headscarf. My mother wanted to buy a painting and asked about its return policy. The male employee claimed false store policies about the return policy and was rude according to my mother. And when asked to check stock on an item he pretended to check and then quickly said no... Fortunately, my mother came back another time and met a very kind lady who helped her, clarified the stores real return policies, and even helped my mother bring the items to the car. Her name is Madison D. My mother chose to not report the first individual. Leaving four stars because of how nice the lady was on my mothers second visit.
I’m waiting for WEEKS to receive my $10,000 order— customer service and the delivery service are horrible
Good and friendly staff
Wonderful staff, very friendly , wonderfully lit and kept together. The staff answered all my questions even when I came in a second time with more!! They were great from beginning to end.
I would give this store a negative 100 if I possibly could. This is the worst service I have ever got at any store in my 64 years of life. I ordered a sofa and rug in the beginning of April with a delivery date of the middle of July. I checked with the store the first week of July and was told it is still on schedule. I called the middle of the month, and was told it was delayed until the beginning of August. I talked to the store manager, James, who said there was a problem getting the fabric in. He then said that he would a follow this order personally and connect with me every Friday. Well, that lasted exactly two weeks. When I finally got to talk to him on August31. He said that he turned it over to Tom, the sales manager and thought that Tom was taking care of it. I finally decided to take it to corporate, where Iesha said it would not be in until the end of November at the earliest. Now they have kept thousands of my money since Early April. Needless to say, I CANCELED MY ORDER. They will never see me again. I’m glad to see they are doing so well that it doesn’t bother them to loose one customer. Why do you keep taking orders and purposely mislead people? I really wish I would have read all these reviews before I went there. Lesson learned.
we have been paying on our furniture and warranty and now have a year left. we noticed that the recliner is tilted a little in the corner so we called to have it looked at an found out the warranty only includes stains rips and electrical which i cover then to make sure they stay nice and clean. nothing else is covered so beware of paying all this foe a warranty when its a bunch of bull. thanks ashley for screwing me over. you told me it was a great warranty and cover everything
I ordered a cocktail table end table set as well as a console table in November 2020 and was told 12 weeks for my order to be fulfilled. I called at the 12 week mark and inquired on the status and was told another 4 weeks. The date was pushed back so many times after 6 months I cancelled my order and asked for a refund on the cocktail table end table set but kept the console table order- this was May, 2021. I was told that due to the “pandemic” even though we are over a year post-pandemic and the hardware being difficult to order things were backed up. I went to Raymour and Flanigan ordered a cocktail table end table set, was told 12 weeks at the most and had my furniture delivered in 6 weeks. Go figure that! I’m not so inclined to believe Ashley’s reasons for orders being as delayed as they are. It’s now almost August and called to inquire on the console table (I was told fulfillment would be August) but was told it will now be September- 2 months shy of a year that I placed my order. It’s now cancelled. This is absolutely uncalled for and there is no excuse in the world to have customers time and money hung up in furniture they do not have!
They were great answered all my questions very polite loved it .they have everything I can think of for furniture.
Courteous and helpful Sales Representative. Ryan was excellent. We are return customers. Previous purchased in December, 2018 and again in March, 2021
We ordered a tempurpedic mattress back in February! We spent a GOOD amount of money on this mattress. I called a couple weeks ago to see where it was. Was told it was in and they set up a delivery date for me for today, July 3rd. I thought it would of been cool to get our new mattress on my birthday. I got the text notification that it was on it's way and the time frame it would be at our house. While we waited we put up our new bed frame. I noticed it's been awhile so I called to see when the delivery people would be here. Turns out my mattress wasn't coming. Apparently the delivery facility tried to call me 2 days prior to tell me they needed to reschedule but I never received a call. So I called and spoke to the manager, at Amelia drive, and it seems no one knows what other departments do there because they're all separate. I demanded it be fixed today and it can't because there is none of the mattress we ordered avaliable. We're not impressed. We will never buy from Ashley's again. This has been the worst experience I've ever had in retail. Don't bother reaching out to me Ashley's. I've talked to enough of you today. 6 months of patience and it has worn thin. Ashley did end up reaching out to me and making it right. They gave me a $500 gift card and we're thinking about using it for a new dining room table. I'd like to thank you for reaching out to me, I was just very angry and very upset.
Interest rates are through the roof. Had a year of no interest to pay off my purchase. (Which i was unaware that it had to be fully paid off)After it took 5 months to even get delivered after my purchase. And then they slap a $377.00 interest charge on my bill. How does that make sense. Not happy at all
If I could give less than one star I would!!! We ordered a livingroom set. Waited MONTHS for it to be delivered. We finally got a message that 2 out of our 3 pieces were ready for delivery with delivery dates attached. With our work schedules we had to find someone who could be there for the delivery. When we replied only 3 days later their response was " Unfortunately, during the wait your loveseat has been reassigned to a different customer and we only have the sofa available." Are you kidding me?! We had to wait months but Ashley's couldn't wait a couple of days? Furthermore they couldn't even pick up the phone and call BEFORE they gave our furniture away to someone else. BAD Business Ashley's!!!
Great customer service +18O56O854O6 NO NONSENSE and GREAT ASSISTANCE!!!
Like the service
Great customer service, appearance, and selection
online said 8 to 12 weeks delivery..... turns out my delivery is scheduled for 19 weeks (august 6) look elsewhere first. everyone I know is telling me to cancel and go elsewhere. if I find something that can deliver sooner will do just that.
The gal that helped us did amazing! Showed us great products! Now I get it is covid. But it took 4 months to get a couch, then the delivers dented our wall. Our bedroom set took 2 months. Then one of our bedside table wasn’t working. If you want fast delivery of furniture. I don’t recommend Ashley. Good products though.
Close it down. Pay for the employees to have a long vacation. Reopen with management who know anything about customer service and won’t use a pandemic as a scapegoat to treat people like trash
Edit: the below response from Ashley was a generic customer service number who said that there is nothing to do to help us besides the 100 dollar credit. Original review: I back all of the negative reviews of this place as of recent, just to add another case against them. we ordered a table and chairs set. The table arrived on 3/3 with no chairs... went back and forth with 3 different people on delivery of the chairs... as of 3/9 we were told there was no update on the arrival of the chairs. On 3/10 we get a random text that the truck is coming for delivery in ten minutes. Luckily I was able to get out of work to meet the truck... I signed for the package that was supposed to be left at the door according to the driver who thankfully had called us because he felt uncomfortable doing so. Once the drivers leave I open the box and find out that it is not my chairs but a giant recliner chair... we immediately called them thinking they just dropped off wrong the box. We were told they didn’t have our chairs but they would come get the recliner on 3/11. They never came. So now I have a dining room with no chairs... my old chairs don’t work because they are too low for the new table and I have a giant recliner box in my 1000 sq foot apartment. We were escalated through 3 different mangers who all told us there is nothing the best they can do is pick up the chair on 3/17. When we told them that is unacceptable they told us they would look into refunding us. So We said no that’s fine we’ll just keep the recliner... I’ve looked into the legal side of these things and am not 100 percent but pretty sure this would count as a unsolicited package because there is no shipping address on it. When I told the manager that. He threatened to call the police..... so after a heated exchange I agreed to let him work out things on his side and get back to me.... today we were told that they will give us 100 dollar refund and they still can’t come get the chair until Wednesday. I would honestly tell people to garbage pick their furniture before buying from these people... I essentially paid them 400 dollars to warehouse a chair for them while I had to stand at my kitchen table for two weeks.
I back all of the negative reviews of this place as of recent, just to add another case against them. we ordered a table and chairs set. The table arrived on 3/3 with no chairs... went back and forth with 3 different people on delivery of the chairs... as of 3/9 we were told there was no update on the arrival of the chairs. On 3/10 we get a random text that the truck is coming for delivery in ten minutes. Luckily I was able to get out of work to meet the truck... I signed for the package that was supposed to be left at the door according to the driver who thankfully had called us because he felt uncomfortable doing so. Once the drivers leave I open the box and find out that it is not my chairs but a giant recliner chair... we immediately called them thinking they just dropped off wrong the box. We were told they didn't have our chairs but they would come get the recliner on 3/11. They never came. So now I have a dining room with no chairs... my old chairs don't work because they are too low for the new table and I have a giant recliner box in my 1000 sq foot apartment. We were escalated through 3 different mangers who all told us there is nothing the best they can do is pick up the chair on 3/17. When we told them that is unacceptable they told us they would look into refunding us. So We said no that's fine we'll just keep the recliner... I've looked into the legal side of these things and am not 100 percent but pretty sure this would count as a unsolicited package because there is no shipping address on it. When I told the manager that. He threatened to call the police..... so after a heated exchange I agreed to let him work out things on his side and get back to me.... today we were told that they will give us 100 dollar refund and they still can't come get the chair until Wednesday. I would honestly tell people to garbage pick their furniture before buying from these people... I essentially paid them 400 dollars to warehouse a chair for them while I had to stand at my kitchen table for two weeks.
DO NOT SHOP AT Ashley HomeStore Ashley Furniture HomeStore Worst experience ever. We purchased our couches 2 years ago. We also purchased an extended warranty. As you can see our couch is already in awful condition. The cushions are completely deflated. The cushions are deflated in places that nobody even sits (headrests etc.) We filed a complaint with the warranty company, to which we were denied any sort of service now or in the future as I said it was more than 30 days. I was being honest in that I had noticed it a few months ago, but because I didn't say it happened within 30 days they told me they would no longer fix any issues, and they would also no longer fix any additional issues in the rest of our warranty timeline. They said that any other repairs that would be needed within the time frame would be considered an accrual of damage and they would not take care of it. so even if I had a completely different problem with my couch that I paid for a warranty to fix, they would not honor anything moving forward. I then called the home store to which they said they would file a complaint with the manufacturer. I was told it would take about 3 weeks for a decision and I supplied pictures and ample information. Today, which marks 7 weeks, I called and asked for an update. they told me that it was denied based on the fact that it was 7 days outside of the two year purchase date. I had no idea what they were talking about. they told me they will do nothing to help even though they can see that this is clearly a defective product. There are literal metal spikes and metal pieces sticking out of my couch in all different places. The awful leather aside , this is completely dangerous and irresponsible that they will not fix these jagged metal pieces sticking out all over my furniture. I asked if they would come out and at least fix the metal pieces and they said no. I just ordered another couch from Ashley that I will be canceling. There is no way that I will ever work with this company again. It is unfortunate as we always had great success in purchased a lot of our things from here, but the customer service has completely gone downhill. Update: I received a phone call after posting this for them to tell me that they won't do anything for me as my extended warranty doesn't cover this and it's outside the manufacturer warranty. so, if you want your furniture to last more than 2 years and 7 days I suggest you go elsewhere. Terrible.
Very clean and well displayed...no pressure.
I purchased a sectional and upon delivery the back cushion was not attached. The hired third party repair company came to my house and peppered the material with staples. My children’s toes have been sliced open to the point of stitches. FOUR separate occasions the third party company was sent to my home to repair! If that’s not enough it was still peppered with staples and ripped! Ashley Furniture sent the parts to repair my couch and scheduled a pick up to repair in there shop due to covid. The delivery drivers left without the cushions or materials to repair!!!! I had to wait a week until they could pick up! After they picked up my cushions and material I was told a week until it was returned. I did not hear from them so I called and was told my furniture was LOST!!!!!!!!!!!!!! After another two weeks of waiting and supposedly finding my furniture I was told a delivery date. Took off work waited for driver. Who arrived to PICK UP my furniture that was supposed to be DELIVERED!!!!!!!!!!!!!!! I was given a 100.00 gift card for the inconvenience. Told my furniture would be delivered the next week! Well here we are today FOUR WEEKS without a couch during a pandemic and my couch was delivered today and they repaired the WRONG SIDE!!!!!!!!!!!!!!!!! This place of business is a joke! There customer service sucks, supposedly everyone at the corporate service office is a manager, that has no authority to properly correct issues. I accompanied Ashley Furniture more than 10 times to correct an issue and still today it is not resolved. I was last told it was 4:30 and quitting time so they will deal with me tomorrow. So here I have a couch riddled with harmful staples, ripped cushions and it was also brought back to me with the pull out sofa not working, Which did when it left my home. The warranty we purchased from Ashley furniture is a scam!!!!!!!!!! They will not fix our couch because the problem was upon delivery and Ashley claims it has to be fixed with in a year. Mind you the first issue was upon arrival and they have been given 10 chances to fix the problem. I believe they strang it out this long to avoid correcting there defect. ASHLEY FURNITURE SUCKS!
My husband and I stopped in here to look for living room furniture and were never acknowledged by anyone in the entire store. The layout made no sense to us so we just wandered around a bit before deciding to go elsewhere. Customer service was severely lacking which definitely did not make our experience a positive one.
Great...got a great deal on our new furniture!! We've had the same furniture since November 2005...it was time!!! Found the micro fiber material we have loved for almost 16yrs. If it wasn't for the center of our reclining couches sagging in we would be in great shape because the material still looks like new!!!
Mother lawn for all of our elderly bought furniture they have been waiting eight months for the furniture they gave him partial furniture to just sit down because they sold her other stuff never sent them a bill or anything because they haven’t got their furniture yet horrible customer service a very ignorant lady that works in the warehouse so she answers to no one. Then we find out that they put them in collections because they haven’t paid a bill but they have never received a bill so we had to go to the store and complain to a supervisor we will be contacting a district manager and we will be putting this on all over the social social media
This review is gracefully a 1 star because I can not go any lower. We ordered a sectional, end tables, coffee table and an entertainment center back on November 7, 2020. Was told 12 weeks due to pandemic. I called at 12 weeks to be told another 2 weeks. I just called again and now another 3 weeks. I have had no furniture since the 12 week mark. They don't even call you to update the situation with you and when you do call, you get transferred repeatedly to the wrong department. I understand there is a so called Pandemic going on, but this is not acceptable when there are so many people that are working, including myself and my husband. Did people just not think that the you would not need furniture anymore? Not impressed what so ever with this purchase that you needed ALL my money upfront in November for me not to have the goods over 3 months later. NOT ACCEPTABLE. Might need to look elsewhere!
Terrible experience even with Covid going on i waited 5 months for my couch which I get but in those 5 months no one called me to update me on anything I had to call every month and ask. Also got my couch delivered the 2 guys wore no masks walked all in my house with wet snowy and salt shoes all on my brand new living room carpet I got done and the best they could do Is give me $50 back... what a joke not going back to them
Customer service is not a priority for Ashley. Delivery date was already pushed back by a month, and typical Buffalo winter weather is used as an excuse to push it back by another week after the roads were already well cleared. Customer service places all blame on a 3rd party delivery service, and offers a nearly insulting level of compensation, citing “company policy” Pricing is fair on the surface, but it’s quickly apparent why.
Just a note to make mention of the excellent customer service I received from Janet Forzesi at the Orchard Park store. I ordered furniture in the height of the pandemic and waited weeks for delivery, furniture delivered in November and was damaged. Furniture was left and new pieces were delivered weeks later. On a cold snowy dark morning the delivery driver drove over our lawn customer service issued is a gift card compensating us for all our troubles..... Thanks Janet from Alden
Wife seems happy
This is the WORST place to order from, I ordered over 5,000 worth of stuff and have been waiting more than 8 months and they don't contact you about anything. I have to keep calling them about my items and when some of them did come in, it was broke. Also when I had it scheduled for 12pm they show up at 7:30am and said that's when I ordered it. And on top of that the managers treat you like garbage. Amber the manager there doesn't care about the customers just your money.
Got a coach and chair a while back an there all broke and Ashley said it was miss used. DONT BUY FROM ASHLEY!!!!
Rodger was our salesperson, he was very knowledgeable and didn't pressure us in to buying anything we didn't want.
One star because I can't give any less this is the worst experience I've ever had i bought a bedroom set in the end of Jun and was told I would get it in the end of August over SIX MONTHS now still waiting for a delivery date ! Very upsetting
Nice. Showroom, helpful associate s
We ordered a couch back in March, then it was canceled due to the shut down. We went back in August to purchase the couch in person. Everything went smoothly and were told everything would be delivered in 4-6 weeks but expect up to 8 weeks. Which was understandable. Here we are going on December and our deliveries have been postponed several times. After today I’d never recommend anyone purchase from this store. No one called to give us a time frame or confirm the delivery. So I called this morning at 10am. We were told our item would be delivered today between 1-4, most accurately 3:30. We waited and received a call at 3pm to say it would be delivered at 4:30. At 4:30 we got another call saying by 7:30. We got a call at 7pm saying their day ended and can’t deliver til next week now. WE HAVE WAITED SINCE AUGUST! My spouse is in the military and requested orders off today to help move items. We can’t even trust them to be here next week now! Do not recommend. At all!
Update: 2023- need to get new parts because a piece of the bed is defective. I'm told my warranty they sold me isn't valid for that, and even if it was, the bed I bought isn't made anymore so they don't make those parts. They also won't refund the warranty or use it to apply towards a similar part I would need. You're better off hitting your head against a brick wall than getting assistance from anyone at this company. I was also told their service department has no supervisors and that "we are all trained the same." Must be why no one can help because no one is steering the ship. Mindblowing how incapable this company is of handling a minor issue. Ordered furniture in August. Still waiting to get it in November even though I was told it would be delivered in October. Got half of what I ordered and with the state shutting down, probably won't get the rest until February. Customer service with this (15+ phone calls) is horrible. Literally go anywhere else. I will never buy from them again.
They were absolutely amazing and friendly.
Good
Ashley Furniture did me a solid. I paid a premium for this, but it ended up being worth it. Purchased a mattress here about a year ago and since then it started really sinking in the middle. It was a durofoam but I won&'t mention brands. It got so bad it was hurting my back to sleep on it, so I called the store. They arranged to have a team come out and do a mattress inspection and sure enough, they said it was one of the worst defects they&'ve ever seen. Upon calling Ashley a week later they tried to tell me the manufacture warranty didn&'t cover the defect as it &"wasn&'t sinking enough&", but they would call me back. I took it upon myself to call the manufacture directly and they informed me they in fact DID cover this issue and I had a 10 year warranty. Ashley ended up calling me back and in fact did arrange for a full replacement and I had the option to switch brands, which I did. 3 weeks later I was able to go in store and the associates helped me choose a new mattress. They even threw in 2 pillows for free! ($220 value!) 2 weeks later the mattress was delivered and it&'s been great.So, the long wait aside and phone battle back and forth ended up being worth it! Thank you Ashley Furniture!
Ashley Furniture did me a solid. I paid a premium for this, but it ended up being worth it. Purchased a mattress here about a year ago and since then it started really sinking in the middle. It was a durofoam but I won't mention brands. It got so bad it was hurting my back to sleep on it, so I called the store. They arranged to have a team come out and do a mattress inspection and sure enough, they said it was one of the worst defects they've ever seen. Upon calling Ashley a week later they tried to tell me the manufacture warranty didn't cover the defect as it "wasn't sinking enough", but they would call me back. I took it upon myself to call the manufacture directly and they informed me they in fact DID cover this issue and I had a 10 year warranty. Ashley ended up calling me back and in fact did arrange for a full replacement and I had the option to switch brands, which I did. 3 weeks later I was able to go in store and the associates helped me choose a new mattress. They even threw in 2 pillows for free! ($220 value!) 2 weeks later the mattress was delivered and it's been great.So, the long wait aside and phone battle back and forth ended up being worth it! Thank you Ashley Furniture!
Always friendly when you walk in. Love that they don't follow you around. Too bad delivery isn't until January.
Buyer beware. Don't believe the delivery dates. Shopping experience was fine. We received a delivery date. A week before the delivery date I reviewed a text saying it had been pushed back over 2 months. 2 months is a long time so we went back to the store. They gave us a credit to save the sale. Reasonable. The new delivery date is coming up and I inquired so I could take off to receive the furniture. Now the NEW best delivery date is pushed another month and a half past the last one. So if we actually receive it then it will be almost 4 months late. I JUST WANT FURNITURE.
We have been going there since we moved here 3 years ago and love the choices and service I recommend them to everyone know.
It's a decent buffet for the price!
Excellent service! Nick helped us out tremendously with answering any and all questions we had. He made everything quick and easy.
Absolutely Regret Ever Purchasing Furniture From Here. I Ordered A Kitchen Table And A Sectional At The End Of June And Was Told That We Would Get Our Furniture In 6-8 Weeks Due To The Pandemic (Understandably). They Have Been Extremely Terrible In Communicating Updates Regarding The Delivery. My Delivery Has Been Pushed Back 8 Times Already And I Had To Call Each And Every Time To Find That Out. I Received Partial Delivery Which Included My Kitchen Table And My Ottoman. Those Items Were Supposed To Be Delivered Between 11-2 and I Had To Call Every Hour After 2 Until My Furniture Was Finally Delivered At 6pm!!!! Now Almost 5 Months Later, I Still Have No Damn Sectional Yet. I Called A Couple Days Ago And Was Told That Everything Was In And Ready For Delivery. I Call Today And Get Told That Parts Of The Sectional Are Not In Yet. Im Furious! So Far They Have Done Absolutely Nothing To Compensate Me For All Of The Frustration But Give Me $100 Credit On a $3000 order! PLEASE THINK TWICE BEFORE PURCHASING ANYTHING FROM THIS STORE. They Are More Concerned With Collecting Your Money Vs Actually Fulfilling Orders.
Go see Rodger! He was absolutely amazing at helping us pick out our new dining set! He definitely knows what he is doing and can help you find something beautiful and good quality for you budget.
Always find something that I like
Their sale person Marty was very helpful. He greeted us as soon as we walked in and helped find a set that fit our precise measurements. We never felt pressured or rushed. We got a awesome deal. Can't wait to have it delivered. Will be buying or livingroom set here too.
Nice and clean but to expansive same idems on the internet for half prise
I highly recommend AHFS in Orchard Park. They explained everything in fine detail and even told me what would be a better deal reguardless of how much money I would be spending. Told me how much time it would take for delivery. And also recommended a place to go to lunch when we were about to leave. To the staff at Orchard Park Ashley Home Furniture Store thank you so much for making our experience a great one.
DO NOT WASTE YOUR TIME AND MONEY AT ASHLEY FURNITURE! Went INTO the store to place my order for a loft bed for my daughter in June. I purposely went in so that some one who knew the products would help me order all the correct pieces. Well after sitting for almost 2 HOURS while the sales lady messed around with her computer and called the manager over 5+ times I thought we were all done and set. PAID IN FULL IN CASH OVER $1,000 .... Now I was fully aware that with the pandemic that it would take a little longer and had no problem with the extra wait. Delivery day comes and HALF THE BED WAS NEVER ORDERED! All customer service can do is ordered it and we wait again! First we are told August 12th THEN August 29th THEN August 27th Now August 18th! Guys show up to deliver the rest of the bed and to finally assemble only to find out THERE IS NO HARDWARE TO BUILD THE BED! Customer service is called by drivers and the say they will rush ship and refund $100 so the bed will get put together this week. So I called customer service back to confirm that the hardware was ordered and being shipped and the lady says yes should be here in ABOUT 3 WEEKS! FOR A LITTLE BAG OF NUTS BOLTS AND SCREWS 3 WEEKS. And then we had to HOPE THEY HAD SOME ONE FREE TO COME BUILD IT! She claims she was the highest up at corporate headquarters and said there was nothing she could do. Wouldn't try to get them to ship it over night. I asked for confirmation of them being ordered so I could try and track it and have gotten no email or call. I have bed pieces all over my daughters room but no where for her to sleep AGAIN! SHE'S BEEN ON THE FLOOR SINCE THE ORIGINAL JULY DELIVERY DATE! Completely unacceptable. Very rude and incompetent and inconsiderate people!! Will NEVER ORDER FROM ASHLEY AGAIN! Now I have to hope I get the pieces and wait for them to finish it or fight to get this bed outta my house and my CASH back!!
Great place and staff
Deb was patient and extremely helpful in finding the what I was looking for!
I Love this store. Everyone is so friendly and helpful.
Horrible customer service. They took the money for a couch that never actually came, and they’re saying January at the earliest with little caring for our inconveniences. I will never even buy so much as a throw pillow for this company again!
We bought furniture almost 10 years ago and we're very happy. We decided to purchase more living room furniture now and went back to them. We ordered April 23. I asked twice if the wait time was still 6-7 weeks and was told yes. I was aware with the pandemic that it could be late so that is why I asked twice. End of May we get a delivery date of June 26. We were going to be out of town so we asked to change it. No problems. Our next delivery date is July 9. Ok. No prob. While out of town we get a message that it has to be pushed back to Aug 22. So 1 they must have given out furniture to someone else. That should have been said when we asked for the delivery date change. 2. They shouldn't give a date and then not follow through. pandemic or not. People plan accordingly with removing their old furniture etc when they get dates. I realize that this is not the corporate page but I was unable to find the corporate page to leave a review. The best they could offer us was $117 off of our total for inconvenience. What a joke! Now we go 6 more weeks with no living room furniture.
Amazing service by the manager and Janet. Felt like I was at home ❤️
ordered furniture before the pandemic hit. was told would receive middle of april. once pandemic hit, was impossible to get anyone on the phone — understandable. and went to check our order online and it couldn’t even find it. once things started to settle down, was able to get a hold of Ashley employee (may-ish). was told we can have half of our stuff delivered by mid-june or all of it 6-26. we were okay waiting until the 26th. just got a call today saying ASSEMBLY HASNT EVEN STARTED ON OUR ORDER!!!! we ordered a couch, mattress, rug, kitchen table and chairs over $1500 worth of items. was then offered either a $300 gift card or $200 off our purchase. no thank you.. we will NEVER use Ashley Furniture again. not worth the headache and deceit. maybe good pricing, but would rather spend more money at a more reliable and honest retailer.
Incompetent staff. Couldn’t even get our order correct in stores. In person. Failed to deliver furniture in any timely fashion, causing it to get held up because of the pandemic. No updates on furniture. And the inability to cancel throughout the whole thing till just now. Don’t waste your time or patience.
Incompetent staff. Couldn’t even get our order correct in stores. In person. Failed to deliver furniture in any timely fashion, causing it to get held up because of the pandemic. No updates on furniture. And the inability to cancel throughout the whole thing till just now. Don’t waste your time or patience.
Ashley HomeStore is the worst company I’ve ever worked with. i was supposed to be having furniture delivered tomorrow. they were happy to take the $1500 out of my account when i ordered it LAST MONTH, but have given me no information since. i tried to call today and a recording informed me they’ve suspended all deliveries for the time being. they never even attempted to tell me. tried to call the distribution center since its nearby to find out if i can just pick up my furniture and the number doesnt even work. i’ve tried every customer service number, Facebook messenger, e-mail, and messaging them on their website and have not been able to get to a single human being
Tom Kowal is awesome and so helpful! thank you Tom!
I don’t understand some of these bad reviews, I always have an amazing experience at this store. I don’t live anywhere near orchard park but anytime I need furniture I go to the store out there! My husband and I bought a couch back in November and absolutely love it. It came quickly for being around the holidays and in wonderful condition. I recommend asking for James, he’s the absolute best! He is super sweet, has great insight, is super helpful, but doesn’t pressure you to buy or hover over you. He’s the main reason I come to the orchard park store and my favorite sales person. Thanks for always giving the best service!
Martin Shaughnessy was extremely helpful and kind. He helped direct me to the correct area of the store for the sofa I was seeking, and didn’t hover over me or put high pressure on me to buy. Can’t recommend this location more.
Ryan was a huge help in buying my new bedroom set.
Ryan was a huge help and got us a great deal on my daughters bedroom set .
Terrible quality after 4 years our sofa cushion has a hole in it! And wait there is more.... we have the extended warranty! They are calling the hole a manufacturing defect... the extended warranty does not cover manufacturing defects! Crooks! Thieves! Avoid Ashley like the plague!
Janet was really helpful and not pushy at all. Definitely one of our best furniture buying experiences!
Nice products
Matt Peterson was so helpful and knowledgeable! We found what we were looking for and the purchase process was quick and easy!
Lots to look at. Helpful but not overbearing sales associates :)
If there was a choice to give zero stars I would. Bought 2 sets of furniture here, took 4 trys to get it all delivered. Clearly their customers time is less valuable then their own employees because having to take off from work 4 separate occasions is no walk in the park. Was offered refunds that still have not been given. Product is damaged with no effort to make that right. Dealt with the home store and then after so long was told they could no longer help that we had to call customer service. Who have now pawned us back on to the home store who has not called as promised. Delivery appointments were made in store supposedly by someone in my household multiple times when we were at work, nothing was ever communicated correctly. We were told our refund was given back to us on the financing we had used, when last I check no financing was taken? This has been the worst experience with retail I have ever had. Will never shop wih this company again and have already advised 2 people interested in going here not to waste there time, which they didnt.
Janet greeted me when I walked in and found me exactly what I was looking for at the best price possible.
Very clean store, wonderful helpful staff, especially Janet. Was very patient with all my requests.
In and out. Got what we wanted. We'll be back!
Very helpful, not overbearing staff. Wide variety of quality pieces for everywhere in your home.
One star because I can’t give any less. This is the worst experience I’ve ever had in any retail situation. We purchased a dining set and were sold what we were told was solid wood. Either she lied or was uneducated about the product. Within 2 months of normal use, the Laminated top began to warp. Clearly their idea of a solid wood table included a sticker that looked like wood over plywood. I called to complain and was told by the store manager that he would inform some call center of the issue. I’ve heard nothing. This happened before thanksgiving. No follow up was had from the call center or the store. We chose the financing and at this point I can see that we will be replacing the top of the table before the garbage I was sold is even paid off. Interestingly, when the set was delivered 2 of the stools were assembled incorrectly. I contacted the store and the call center numerous times to fix this problem. I was told I could (on my own time and $) return them to the store and pick up what I actually ordered, I could drive 1.5 hours to Batavia and make the switch, or be at their mercy of a driver date and time when they found it to be convenient.. this would require I take another day off of work to get the items I ordered and paid for. Only after a complaint to the state attorney general did Ashley start to treat me with any kind of customer service. Now I have this issue with the quality of a product the sold me. Luckily, my case against them with the attorney general is still open so I guess my only recourse is to go that route again. Do not waste your time or money with Ashley’s. They sell over priced garbage and lies. You will regret it and in order to get any action you will waste many hours of your life. Buyer beware.
vultures
I’m so disgusted on the way Ashley’s does business. The material of my furniture was pulling away causing holes. I spoke to a gentleman that got in touch with upper management that agreed this was not due to pet damage and would have this fixed for me. So I called to schedule the appointment and now I’m being told that I have to pay out of pocket when I was told specifically that I wouldn’t. When I called Ashley’s I was told they lost old records and now I have to pay out of pocket because they have no old notes. So because of Ashley’s negligence I’m stuck paying out of pocket for furniture that fell apart to get it fixed or I look at damaged furniture until I throw it out. I’ve been a long time customer of Ashley’s but not anymore. I will take my business elsewhere.
Cathy provided outstanding customer service. Highly recommend!!
1 star Ordered an entire bedroom set. The initial delivery was delayed and the night stand didn’t come so I had to go into the store and speak to someone who could track it for me, making it a large inconvenience. It was delivered a month later. I recently pulled out the five drawer dresser and found a large crack at the bottom of it. I called and they told me that it was not covered because it wasn’t a manufactured defect. I did not move the dresser for the 4 months that I’ve had it. Meaning it was there when I got it but just didn’t notice because it next to another dresser. I’m very disappointed and angry of the poor quality and poor service. Would not recommend for both reasons.
Horrible customer service on the protection plan always a loophole...
I placed the order on Nov 16th hoping to get it for Thanksgiving, no chance. It was then scheduled to be delivered today Dec 21st. Great, I will have it for Christmas entertaining. There were no calls and when I called to inquire on the delivery time I was told that it would be delivered on the 27th. Are you kidding??? They said they sent me an email telling me that, except the email just said to call them, no details.What a terrible business model, have customers come in and go through the monitor for what you want, order, then call to schedule delivery, if you can get through and speak to someone, then do not communicate with them until they inquire. This was the first piece of furniture I purchased from them and I cancelled the order. I will not be going back. What a frustrating experience! Unless you have alot of patience I would not shop here.&"
I placed the order on Nov 16th hoping to get it for Thanksgiving, no chance. It was then scheduled to be delivered today Dec 21st. Great, I will have it for Christmas entertaining. There were no calls and when I called to inquire on the delivery time I was told that it would be delivered on the 27th. Are you kidding??? They said they sent me an email telling me that, except the email just said to call them, no details.What a terrible business model, have customers come in and go through the monitor for what you want, order, then call to schedule delivery, if you can get through and speak to someone, then do not communicate with them until they inquire. This was the first piece of furniture I purchased from them and I cancelled the order. I will not be going back. What a frustrating experience! Unless you have alot of patience I would not shop here."
all good service quality is good
I will never use this store again. It has nothing to do with the quality, or the cost, it has everything to do with the scheduling of the delivery of the furniture. They give you a number to call and when you call you are immediately put on hold. You sit on hold for ten minutes then the recording offers you the opportunity to request a call back if you push &"1&". Well when you push &"1&" there is no space so you sit on hold for another 10 minutes. Eventually, after a 1/2 hour there may be space on the callback queue. If you&'re lucky enough you get placed on the queue and they call you back. And don&'t believe them when they say a call back in 30 minutes. It is usually an hour or more. So you wait and you don&'t want to miss their call but if you do take or make a call that is when they will call, they leave a message and have you call the same number you just sat on hold for 1/2 an hour and waited all day for a call. So guess what, you start the process all over again and by the end of the day you have wasted an hour on hold and spent the whole day waiting for a call. Here&'s a nifty idea Ashley Home stores. If you call back and leave a message don&'t make the customer call the same number and sit on hold, let them call a customer service agent directly. Or better yet, hire more people. You are very proud that Ashely is America&'s number 1 furniture store, I know this because I heard it on the recording oh.....maybe a thousand times while I was on hold. I&'m sure you can hire more people to answer the phones. Over the course of two weeks I spent at least , at least 2 1/2 hours on hold. Just on hold. Ridiculous! Will never use them again!
Absolutely gorgeous showroom and incredible energy felt by all the staff. Truely the best shopping experience I’ve ever had. No pressure very helpful and just a great selection. I’m an Ashley furniture shopper for life. Thank you Tom!
janet and marty are super cool and fun and make furniture shopping fun
Very friendly staff and reasonable prices.
Dan the store manager was amazing! He did an awesome job helping me out. Then the sales associate, Ryan was super friendly and helpful as well! Go to the Orchard Park Ashley Furniture Stores to see these guys!
Worst service I’ve ever had!!! We ordered furniture back in September, was delayed 2 weeks... furniture was delivered but was wrong... had to then find new items (all while were sitting on the floor in the living room already) and they tell us we have to wait ANOTHER 18 days for the new stuff to get here. We then find stuff in another location, out the order in and come to find it it was SOLD LAST WEEK! We’re again left without NO furniture!!!
WILL NEVER BUY HERE AGAIN! Please do yourself a favor and really reconsider purchasing from any Ashley Furniture locations. They will give you nothing but a headache. The first couch I ordered from them (which I bought for my father) We only had for a year and a piece under the recliner fell off... we called them and two weeks later sent a “third party” out to fix it. They told us looks like someone previously worked on it and will have to order a new part. Which they implied we were the ones that worked on it and “tried putting it back together” which my father nor myself would even know where to begin to take a couch apart then try and put it back together. 3 weeks later the part arrived we called them to schedule ANOTHER appointment they show up 2 weeks later to turn around and say they don’t have enough time to come out and fix it.. they will have to call back to reschedule. Needless to say this went back and forth for almost 6 months!! They refused to do anything else for us and said “we can send them out one more time with no charge but after that we will have to charge you” WHEN IT SHOULDVE BEEN FIXED WITHIN THE FIRST THREE VISITS I decided to give them one more shot. Ordered a new sectional and new dining room set this past August 2019 to be delivered November 2nd. I get a call ON OCTOBER 31ST to be told they only have 1/3 of our couch and to call back Monday to schedule a time November 7th or 8th. So we did that. Once we FINALLY got ahold of someone they said “the earliest we can deliver it is NOV 21ST” Needless to say we have requested a full refund on the couch and to have the 1/3 couch picked up. Really disappointed. Will advise anyone looking for furniture look at other places. DO NOT SHOP ASHLEY FURNITURE!!
I really enjoyed working with Matt. He was very friendly, great customer service price matched for me on the bedroom set I purchased! Will be asking for him next we go need to purchase ANYTHING!
We had a delightful in-store salesperson, Janet. We weren&'t ready to buy at that moment, because we needed to go home and measure, so she said to call her the next day and she could place our order for us over the phone. We called her the next day and she told us she wasn&'t working, and that she wouldn&'t be working for several more days. Ugh. So, we placed our order online instead. The first two items arrived damaged. 1 - on the bottom of the leather ottoman, there was a sloppy, errant staple that was through the leather. 2 - the cabinet arrived with a broken shelf. Neither of these were from shipping damage. After SEVERAL phone calls into customer service, with the last being 28 minutes on hold, someone finally helped us. We learned online support is different from in-store and once you buy online, you cannot go to the store for customer service situations. If you have a customer service issue stemming from an online order, you are totally held hostage to ridiculously long hold times listening to on-hold messaging about how great their products and craftsmanship is.They are shipping us a new/replacement cabinet, but who knows how this will be. We are holding our breath on how the sofa and chair will be when it arrives. And we are fully ready to cancel our enter order if there are any more quality issues. We are just done with the subpar quality and service.I just wish I had read the reviews on how awful this place was before we placed our order. I just doesn&'t seem anyone in management, or up the district chain cares, otherwise better quality controls would be in place and maybe we would see some responses from leadership on the issues people are sharing online.
We had a delightful in-store salesperson, Janet. We weren't ready to buy at that moment, because we needed to go home and measure, so she said to call her the next day and she could place our order for us over the phone. We called her the next day and she told us she wasn't working, and that she wouldn't be working for several more days. Ugh. So, we placed our order online instead. The first two items arrived damaged. 1 - on the bottom of the leather ottoman, there was a sloppy, errant staple that was through the leather. 2 - the cabinet arrived with a broken shelf. Neither of these were from shipping damage. After SEVERAL phone calls into customer service, with the last being 28 minutes on hold, someone finally helped us. We learned online support is different from in-store and once you buy online, you cannot go to the store for customer service situations. If you have a customer service issue stemming from an online order, you are totally held hostage to ridiculously long hold times listening to on-hold messaging about how great their products and craftsmanship is.They are shipping us a new/replacement cabinet, but who knows how this will be. We are holding our breath on how the sofa and chair will be when it arrives. And we are fully ready to cancel our enter order if there are any more quality issues. We are just done with the subpar quality and service.I just wish I had read the reviews on how awful this place was before we placed our order. I just doesn't seem anyone in management, or up the district chain cares, otherwise better quality controls would be in place and maybe we would see some responses from leadership on the issues people are sharing online.
Great service very friendly people
Justin got us a great deal on the furniture we were looking at, highly recommend!!
Justin was a great sales person very informative took his time very knowledgeableHe is very handsome also
What a beautiful selection! The people here are so helpful and professional! Special thank you to the managers James and Dandrea for helping me out! You guys are the best!
They have terrible customer service. Damaged furniture and waiting 3 months for them to send out a furniture person. Beware as they wont let you return if not satisfied.
Jessica Pelkey was very helpful! She never left our side, and made sure we left with what we needed. I can say she made our experience a GREAT one. Thank you Jessica
Justin was AWESOME!! Very helpful! Ashley is lucky to have him!
Justin was very helpful and patient with me! He helped pick out a great couch after hours of being undecided. Thank you!!!!
Janet Forzisi was a pleasure to work with. She was patient and knowledgeable with my daughter and I while we were deciding in a sofa. I will definitely go back when I need something else!
Our experience at ashley was awesome Janet was very knowledgeable made us feel comfortable and definitely made us want to comeback and buy the rest of our furniture here
Janet was amazing!!! Super helpful and worked with us to find the very best bed for our son. Great help!!
Worked with Justin. Very friendly and helpful. Purchased dining set and bedroom set. Great guy.
Justin was extremely helpful and friendly
Janet was excellent and very helpful!! No Pressure Sales Women!! Go see her!!
Amazing customer service! Found exactly what I was looking for! Will be back to get more furniture in the future from Justin!
I am extremely disappointed in this company. I received a broken table, which they replaced with a table that the top started separating 2 weeks after I purchased it. They did not refund my money for over a month, and claimed they did not have my address to do so. I waited on the phone each time I called for more than 20-30 min only to be told to call a different number. I am now still waiting 3 weeks for my refund money for my table. I will never shop at Ashleys furniture again.
Matthew & Dave were great to work with. Answered all questions we had and made it easy to check out and set up delivery
I'm not one to ever post reviews, but I have to warn anyone who is even thinking of purchasing from this store. Working with Ashley Furniture in Orchard Park has been the worst customer service experience I've ever had to deal with. This has been a 2 month issue. I've gone back and forth between Orchard Park and Batavia SEVEN times because of missing parts, wrong parts, or just plain issues. Two months later and I'm still missing a main support to our bed. They refunded us $100 and thought that was sufficient for the inconveniences - I'm pretty sure I've spent more on gas to go back and forth between these places than the $100 is worth. They forgot to order the sides of the bed when we first purchased it, so they're also telling me that they "ordered those at no cost for us" - BECAUSE THEY DIDN'T ORDER THEM WITH THE ENTIRE BED! So they're telling me they technically gave us $250 off - even though the bed rails were not ordered correctly on their end. I have called countless times, been told the part is being overnighted on 3 different occasions and that I'll be getting a call back from a manager more times than that, but a manager has only called me one time after my seventh visit, and another time this morning as I asked for my refund. After I've had this issue, I've talked to friends and co-workers and not a single person has said they've had a smooth transaction with Ashley. A couple of those friends have also had their entire transactions refunded, but the "manager" said she couldn't do that for mine. Save yourself a headache, order the same quality furniture from Amazon, and be assured all the parts will be included. I've ordered 3 other beds from Amazon and have had no issues - much better service and a whole lot faster too.
Justin was salesman. Very helpful in helping me find my kitchen table that I purchased. He also took the time to explain the adjustable mattresses that I was looking at for my daughter with special needs.
We got exactly what we wanted. Sales staff was transparent& honest
Justin G was our salesman - he was 100% on his game, knowledgeable and gave great comparisons. He was very patient with us as we were price matching. Thank you Justin.
Worst experience ever!! Ordered an expensive bedroom set from them only to have the delivery delayed out a month and a half. Finally get my stuff and the dresser is cracked on the inside/broken drawer mechanisms on multiple drawers/ broken completely off on the inside. A mess! Call with in an hour of delivery and the lady tells me a new one will be there Monday or tue and they will take the old one out. Okay, great. Only not so great. Call back Tuesday to find out what is going on since i haven’t heard anything only to talk to 3 people who couldn’t help me. No offer for compensation i was told that their compensation is actually replacing the broken dresser they sold me! That is not compensation that is common curtesy for a business. So i called the actual store and talk to a man there who told me he would have someone call me bc they scheduled to delivery the dresser ANOTHER month out. Finally herd from someone to schedule from customer service and i get to wait another three weeks.... and still no compensation. Absolutely a mess!
Horrible Experience from one and only experience 3/2019. Entered the Orchard Park NY store, bought a loveseat. Was told 4-6 weeks for delivery. Understandable. HOWEVER, the day my loveseat was being delivered it was something TOTALLY different than what I purchased. Different color and style and no mention of being a different item. I declined the delivery of wrong item. Called the store and was told my item was DISCONTINUED and no one even bothered to call me about this, they just tried delivering something else!!! How can you have orders for people and then suddenly discontinue the item without filling the orders you have and not call the customer?? The Assistant Mngr did offer the floor model for half price, which was on the floor about one in a half years. I declined that. Took quite some time and several phone calls to get the sale backed out and my initial deposit refunded to me. Now I just found out the bank that handles their credit accounts is still showing a pending sale, which should not be. I was told someone from HQ would call me as the C/S rep wasn't able to clear that away. No one called me, I called them. Surprise, surprise. Supposedly this will be handled today. I requested my account to be closed and I will NEVER step into an Ashley Furniture store again. The one star is too much to even give.
Best place to get a furniture set
We came into the store about a month ago just as we were closing on our new house. We worked with Martin to find several pieces for 3 different rooms including a mattress. Martin spent almost two hours helping us find all of the pieces we needed, but also gave us time to browse and discuss on our own throughout our shopping experience. He came across as knowledgeable without being pushy. We have since received our call for delivery confirmation and should receive our pieces this week.
I worked with Justin G. to purchase furniture for my new house. Justin was a pleasure to deal with. He was friendly and knowledgeable yet not pushy. It was a great buying experience and we look forward to working with him again in the future. Update: Its now been over a moth and a half since I purchased my furniture and the original delivery date has long come and gone. Most of my items didn't make the first delivery date because they did not come in to their warehouse on time. I finally called to check on the status of the remainder if my items and they wont be delivered for another two weeks, which means that if all goes according to what I am being told it will have taken over 2 months to get my new furniture. If you are looking to get your items fast then I suggest that you verify that they have the items in stock before ordering.
Deb is awesome. Recommend her to everyone.
Tom has been an absolute pleasure to work with. He helped us find exactly what we were looking for. Great work!
Tom was extremely helpful. Very impressed with the service received
Tom was a pleasure to work with! Fantastic customer service and helped us get the best deal possible. We will definitely be back for all of our furniture needs!
Great service and great furniture, thank you so much!
Disappointed in color choices for the front of the store. The reds, the blues, rust should pop when you walk in. Be a little more inviting. Very dreary, bulky made me walk right out of the store.
Wow! Walked in and was greeted by Tom Kowal. He was awesome. Gave us a great deal and we were in and out with exactly what we were looking for.
Tom was amazingly awesome. Cant wait to buy more from him.
When you come by here and you dont want any nonsense ask for Marty, He has been completely professional and did not push any certain product on us. He made our purchasing experience pleasant.
Excellent experience at this location! Martin was extremely helpful in choosing the perfect sectional for my home at the right price.
Worked with Martin on multiple visits to the store. Very professional, helpful and patient as I made my decisions. He was never pushy and I never felt pressure to buy.
Brandon was very helpful and friendly while answering all of my questions. He was great to work with!
Brandon was very helpful and informational in helping me with my purchases. Excellent service!
Avoid at all costs. Incompetent staff, even worse customer service. My fiancee and I went to this store in April of 2019 to order a couch and coffee & end table set for our new place together. We ordered the Kisper table set. When the items arrived weeks later, the couch was damaged in multiple areas and it turns out the woman with whom we purchased from wrote down the completely wrong table set on the order. We sent the table set back immediately and were told that customer service would be calling us the next day to arrange for a couch replacement or repairs. A few days pass and we hear nothing, so we call customer service. They tell us that the couch will be replaced and that we will receive the correct table set. We set a date for the items to be delivered. My fiancee receives a call (after I specifically requested they call me with any further developments as she cannot answer during work hours), saying they have to change the delivery to an even later date, and they're only available to deliver on Wednesdays. This is terrible since we both work full time jobs and cannot be home to accept the delivery. But I tell them that it's fine, and we'll arrange for someone to be there to accept the delivery. Just now (TWO MONTHS AFTER PURCHASE), my mother went to our house to accept our delivery. THEY BROUGHT BACK THE SAME (WRONG) TABLES FROM THE FIRST DELIVERY and said they didn't have an order for the couch. Tl;dr: They'll send you damaged product and the entirely wrong product, offer to fix it, take forever to do so, and it won't even end up fixed. Buyer beware.
Martin was so helpful and very attentive to what we were looking for! He answered all our questions and was very easy to work with!
Took 2 months to get my coffee table and end table. They scheduled my delivery promptly when I purchased but then kept canceling my delivery as they did not have the products. I finally get them but the drawer on the coffee table is broke. Trying to get them to fix the damaged drawer is ridiculous. Calling customer service is at least 10 minute hold before someone picks up. This was my first purchase at Ashley and wish I never bothered.
If you walk in the door and don’t ask for Justin immediately you are rolling the dice! He did everything in his power to set himself atop of sales people that have truly made a huge effort to make my wife and I experience as good as can be expected. Thank You for all your help!
I had a great experience with Katharina Michalski. She showed us multiple mattresses and helped us pick the one perfect for us.
Justin was very knowledgeable and patient and the store was amazing ! I will never shop anywhere else for furniture!
Tom the sales manager was amazing. Took his time to help us find exactly what we were looking for
Tom, sale manager was amazing. Helped us everything we needed with a smile. Will definitely be back!
Katharina Michalski was awesome once again!
Martin was extremely helpful and courteous!
Martin shaughnessy was excellent from the moment we walked in until the moment we walked out! Would periodically check in with us and did not hound us every moment. Moved a table from one part of the store to another so we can see what it looked like next to the couches we wanted to purchase. All around a great experience from beginning to end!!
From start to finish Jason and Terry were super helpful with furnishing our living room and helping us pick out our styles and textures we like. They helped us get the financing we needed with 0% interest excellent deal! Highly recommend Ashley Home store In orchard Park!!! Thank you Also to Dan Tomaka for all the help!
Jason and Terry we're very knowledgeable and helpful with all of our questions! They were very polite and friendly thru our whole experience!!! We will definitely recommend this store and we will definitely be back!!!
Marty was SO helpful! He made the buying of a sectional so easy and stress free! If you need to come and get anything from Ashley’s, definitely come and ask for Marty!
Ashley in Orchard Park is amazing. Marty was so helpful, friendly and so nice to work with. He was so polite and professional which made for a wonderful buying experience. Thank you!
Brianna was wonderful. Low pressure, keeps her word, follows up and i would recommend without hesitation.
We were able to work with Brianna. She was the perfect combination of helpful, knowledgeable and knowing when to “give us space” to think about potential purchases. Well done!
Justin was super personable and helpful! He knew we weren’t planning on making a purchase but he still helped us! Will definitely be back when we are ready to purchase! Thanks Justin!
Samantha was welcoming and friendly. Can’t wait for our purchase to be delivered.
Both Janet F and Kathy assisted me while I was looking to refurnish my house. They were amazing! They weren't pushy but they were always there when I had a question or needed something. I highly recommend them and Ashley HomeStore for any of your Furnishing needs!! Tom the manager was also incredibly helpful!! Thank you!!
Janet Czerwinski helped us find a new couch and was very helpful and wonderful to do business with.
I stopped in the store about 3 weeks ago to look for a sectional sofa. Mary McIver approached me and my daughters to offer assistance. She was very helpful and informative. It was refreshing to speak with someone who would listen and not just be interested in making a sale. I went home to discuss with my family. Due to circumstances, I was not able to return until this evening. Since Mary was so helpful the first time, I asked for her again. I was definitely impressed when she commented about little personal details we spoke about on my first visit. Mary took the time to explain my options and made the effort to make sure I was making a decision I was happy with. I would recommend that others seek out Mary the next time they visit the Orchard Park location. Thank you Mary for all your help.
When you think of no options and boring selection you think of this place. Options like a color palette and wide selection of fabrics to choose from are non existent. Your overall options are take it or leave it. We left it.
I'm not satisfy myself with the purchase of the set of recliners from day one..and they don't let me return it or exchange.. the material is so cheap wrinkle already and l don't even sit on it... l wasted almost 6,000 dollars and l will regret all my life. Every time l see the money l spent on the recliners l feel miserable, the worse part is that lm still paying.
Danielle was a joy to work with. It was as if she was a incredibly knowledgeable, intuitive, shopping buddy. She guided in the right directions, yet respected my opinions, needs, wants, and overall checklist. She understood my likes and never judged my budget. I truly enjoyed my shopping experience and decided not to go anywhere else and play the shop around game. I just decided to just purchase my entire living room arrangement and dining room set that same day. I highly recommend working with Danielle.
Sales Associate Marty was great to see. Remembered us. Easy to deal with. Said we should outlive the warranty.
Good quality and selection. Saleman was informative and friendly, very helpful but not at all pushy. Really a friendly environment in which to shop. He understood that this was a major purchase for us and was very considerate.
The service that I have received here after I have spent close to $6,000 on a beauty rest black natasha mattress and juararo storage bed frame with bedroom set is unreasonable and disgusting. I am appalled at the lack of customer service skills this corporation and its employees have offered in assistance to help fix the problems we have encountered. We purchased the bedroom set and mattress which were delivered November 29th, 2018 (5 months). On March 19th 2019, we were woken up by a noise as the bed shifted beneath us. We both got out of bed at 4am and found that the cheap support beams underneath our new bed were bent completely sideways (pictured below) and gouged our hard wood floor. A call was made and the guest relations was going to ship the same part to be placed under the bed by their installation team. I questioned the fact that the bed is just too heavy for this cheaply made bed frame, and I wanted other options. Mind you when we purchased this mattress we specifically asked the women, Gretchen who sold us the bed, if this bed frame would be suitable for the weight of such a heavy mattress set. So I headed to the store to speak with a manager instead of on the phone. At the Orchard Park, NY location, I was then dismissed when questioning about who to speak too and told that nobody at the store could help me... After being lied to a "manager" came to speak with me. This James Sanford, then "made some calls" to see if he could obtain a heavy duty bed rail frames that would better support this heavy mattress. Seeing as the bed had no support system we waited 3 weeks without sleeping on our four month old bed/mattress. Once the parts finally arrived at the store, the manager?? James Sanford came out to our house to install the heavy duty bed rails. My father stayed at the house during the installation and observed as they didn't complete the job. There was bolts missing in the new heavy duty support beams, that the manager deemed appropriate and left after my dad questioned that the support was crooked and missing bolts. After weeks of phone calls between myself and my husband with the store, installation, guest services and corporate NOBODY helped us. I have exhausted all resources with contacting this company/corporation and no assistance was given. We did not receive a new bed frame, additional help to fix the issue, compensation for the time/efforts of a broken bed that could possibly ruin the $4000 mattress we purchased from them. I am so disappointed with the lack of service they have provided and will NEVER step foot/purchase from this store again...
Absolutely horrible customer service after the sale. All they care about is selling you then the delivery setup and customer service afterwards was the worst experience of my life.
Sale items are not always at the store and you be lucky if you ever see it in person
Our couch did fit through our doorway, so they let us pick another couch without any hassle. Great customer service and product selection.
Ordered lots of furniture a whole living room and and kitchen. Every piece of furniture was damaged or has has something wrong . Someone was out multiple times to try and fix some of the furniture and they just keep saying they need parts needles to say it had been over 3 months and it is still not fixed and not usable. Also it took over four months just to get the kitchen set . ...........So UPDATE from last post ashleys tried to deliver me new furniture on 3 different occasions each time the furniture came it too was all damaged . They then said they would deliver me parts which they did 8 huge boxes that I could not even lift and now have to store in my home taking up a ton of room !!! So Ashley's told me a technician would call to set up appointment . The tech called and couldn't come for over 6 weeks !!!!! So I took the day off of work with no pay and the day has come and guess what no SHOW tech. I called Ashley's and they so tell me they are no longer working with that company and they are so sorry they didnt show .....that does not pay for my missed day of work and the 5 months that I have had non functioning furniture and the storage of 8 huge boxes taking up my room !!!! His answer to the problem . I will call the new company and they will call in 2 to 3 days to set up an appointment !!!!! So yet again another missed day of work and still no working furniture and still storing boxes !!!! This company is a Joke !!!!!! DO NOT ORDER FURNITURE from this company !!!!! You will regret ordering furniture from the so called number 1 furniture store in America !!!!!
Horrible. Never called me one time. I had to call to schedule delivery then called again to confirm, which they did confirm delivery. I was told they would call me later that day, day before scheduled delivery, with a time. They never called. I called the morning of the scheduled delivery only to be told it wasn't being delivered. I literally through out my old furniture because they confirmed the delivery. Now I have no furniture after waiting three weeks since the purchase and Easter is this weekend which I'm hosting for my family. Now I have no where for people to sit. I'll never step foot in a Ashley store ever again. Read the reviews all over the internet, they are true.
Helpful but clingy employees
The absolute worst customer service I have ever had to experience. Total purchase price was $4800. The right style couch was delivered but not the right cushions. Buyer beware, what you order from store might not be what you receive. The "only corrective" option to my deilemna was to take the cushions I received to the store and exchange them for the display cushions. Absolutely Not! On top of all this the couch was delivered dirty and with the armrest broken. I purchased the premier warranty through Ashley in case every day accidents happen which sounds great, right? WRONG! The warranty company is an off company that Ashely will refer you to if something happens. I have been waiting several days to schedule an appointment with this company and they have not made any contact. This is purchase has been the worst experience I have ever dealt with. Every time I have called customer service, (at this point, 5 times) I have been on hold for a minimum of 20 minutes and have been told I will receive a phone call with a resolution to all these issues within the day. I have not received one call back. I am going to assume it's because they are dealing with many more issues and unhappy customers. If a zero star rating was possible, Ashley Furniture would have received one.
So ordered a love seat and couch waited 3 weeks for delivery. They deliver it and the love seat was so damaged it was unusable we refuse it. They leave we find the couch is ripped and missing pieces. I lose my mind they give me a good deal on the chair for the set. Now I get off the phone with them and it will take another 4 weeks for delivery. So now we get to live on one broken couch for a month. Do not buy from this place!!! the sales people are very nice but they have no control over anything!!! 4000$ waste of money. So second delivery went better I'm still missing parts under the recliner all of them. There is supposed to be a bar here to keep the fabric from ripping when kids crawl on them they have the nerve to tell me it's discontinued so take the bracket off then... Never again will I go here... Save yourself the headache
Store employees are ok but corporate is useless. First we are told 1 date for the furniture. They cancel that and push it off 2 weeks. Now we get a call that half the delivery was damaged before it got on the delivery truck so we can only get half our stuff. No idea on when that will be. I hate this place. Today is day 37 for there 28 day delivery guarantee. Update. The recliner on half the loveseat broke. After 2 weeks. They ordered a part without looking to see what the problem is. It will be 3 weeks and we have to call back when we get the part. So 6 weeks out to have my furniture work. We are cancelling the sofa. This place sells junk.
I will Never, Ever purchase anything from this store again, The couch we bought broke after 17 months. We purchased the extended warranty for $130.00. The warranty on the couch was only for 12 months. We had to pay $60.00 labor charge for the arrival of a repair person. We scheduled 4 dates. With each and every date they cancelled....what a shoddy operation this company is....Live and learn....NEVER AGAIN!!!!!!!!!!!!
Wait like 30 days, move all your furniture out because your new stuff is scheduled, then never get a call all day call them at 5 to be told ooops your stuff was never shipped. Will not recommend this to place to anyone. Now it's another 27days to receive my stuff and when you go to cancel they have the nerve to tell me theres a 12% restocking fee for items that havent even left the manufacturer. Way to screw your customers
They do not deliver what they promise. After delivering 1/2 a couch to my home I called store three times and not one person got back to tell me they apologize for inconvenience or they have any idea where the rest of my couch is or they are still working to figure out what went wrong. Why pay for delivery on something that didn't get delivered as ordered? This is a horrible company with even worse than horrible customer service. I would not treat any customer this poorly especially after charging them huge delivery fee for something that gets delivered completely wrong!!! Will never order from here again and am definitely concerned for anyone that is interested in purchasing from this company.
DO NOT BUY ANYTHING FROM THIS COMPANY!!!! Is it possible to give less than 1 star? THEY DESERVE A ZERO IN MY BOOK. I DEFINITELY do NOT recommend them for furniture OR ANYTHING. They seem to have decent reasonable product & nice sales people but I ordered a 3 piece sectional sofa and waited 4 weeks for delivery. They call the day ahead of delivery day and tell me they are missing legs for one of the pieces of sofa. Not a big deal at this point however they show up for delivery the next morning and are missing the biggest piece of the sectional sofa I purchased! I called store 3 times (starting at 10 am when they opened ) wanting an explanation AND even expected date for rest of order and not one person has returned my call. Each time I called I was on hold for 10+ minutes BEFORE speaking to a real human being (so I thought). Is it me or should these people be concerned why I only have 1/2 of a couch I ordered & and paid for??? DO NOT ORDER FROM THIS STORE!! THEY ARE NOT THERE TO HELP AND DO NOT CARE ABOUT SATISFYING THEIR CUSTOMERS!!! 4 WEEKS AND STILL DON'T HAVE PRODUCT I ORDERED & PAID FOR AND HAVE NOT HEARD BACK FROM ANY OF THE 3 PEOPLE I spoke to asking FOR HELP. I WAS CALM THAT GOT ME NO WHERE I AM DONE WITH THAT. THIS PLACE IS A NIGHTMARE TO DEAL WITH WHEN THEY MESS UP YOUR ORDER!! NOT WORTH PAYING $200 FOR DELIVERY FOR SOMETHING THAT likely won'y be DELIVERED CORRECTLY!!!! NOT WORTH PAYING $1k + FOR SOMETHING YOU DON'T ACTUALLY GET WHEN YOU ARE SUPPOSED TO. AGAIN DID I MENTION HOW I CALLED 3 X AND NOT ONE PERSON GOT BACK TO ME ABOUT STATUS FOR THE REST OF MY ORDER? THESE ARE NOT PEOPLE YOU WANT TO DEAL WITH. IF FOR ANY REASON YOU'VE READ THIS POST AND STILL THINK YOU ARE GETTING A DEAL FROM PURCHASING ANYTHING FROM THIS STORE, LET ME GIVE ADVICE, DO NOT ACCEPT YOUR ORDER IF IT IS INCOMPLETE. THIS IS A SCAM, THERE IS NOT REALLY A CUSTOMER SERVICE TEAM IN PLACE TO HELP YOU. YOU ARE ON YOUR OWN ONCE THEY MESS UP YOUR ORDER AND DELIVERY!!!!!!!! RETHINK YOUR CHOICE!!!!!
Bought mattress on February 24, understanding delivery will be a few weeks.my items delivered on March 30 , great now one item not on truck I called at 908am women said she would get back to me never called back so I called the store they have my item in store but only 1 so why can't I pick it up have to wait until Monday until someone calls be back.I just don't understand
We ordered a couch 3 weeks ago and ask for it to be delivered to the Olean location for pick up. I call the Olean store to see if our couch is in and she says to me that they don’t see it coming to their store..... so she finds out for me that it was delivered to the Batavia location..... I call the orchard park store where the couch was originally purchased and I get told that I can go to Batavia and get it or not until April 6th they can ship it to Olean for me to go there and get it..... wow thank you for all the help or for the offer to have it delivered directly to my house since it was your mistake but no I’ll just wait yet another week and then have to still go pick it up!!!! May find a new furniture store!!!!
Save yourself a lot of grief. DO NOT SHOP at this store. Ordered a lamp and a table 24 days ago. Were supposed to pick them up at the Orchard Park store where we purchased them. Received call on the 19th day saying I had to pick them up in Batavia because their shipper cancelled all of their trucks??? Have been lied to now for 5 days regarding the matter. Latest is that they MAY be at the Orchard Park store on Monday but they aren't sure and also not sure where they are. Found that I could have ordered these on-line from JCPenney, Walmart and I'm sure many other places with free delivery and would have even been $30 cheaper. So much for their sale. NEVER again!!!
I love Ashley Furniture I just LOVE IT!! My entire home is all Ashley's.. the bright colors and gorgeous artistic choices make every visit great, Also comes in the factor of the quality of the furniture..I'm a heavy woman and we'll sometime being heavy does not make for all furniture.. My first visit I worked With "Tom" and I'm just gonna say it I didn't feel comfortable saying "hey I need strong furniture because I heavy" but with a smile and a pat on the back he said " you no longer have to worry about it, I will take care of you always and when you come in here everyone will know how to help you and what to show you so you're never uncomfortable again" 5yrs and counting from kitchen chair to beds my life has been wonderful.. Terry Ms Deb Marty TomJohn, Kaitlin and Dan have made my shopping experience epic .. my house is gorgeous and the envy of all hahahahaha.. well it is .
My boyfriend and I recently had some issues with delivery with Ashley but we needed new bedroom furniture so decided to go back for another try. Our consultant Marty was absolutely wonderful, he was so understanding about our issue and helped us fix our problem right away. His customer service is great! Recommend anyone who goes there to ask for him! Definitely will be back for other items to complete our new home!
Excellant service no high pressure sales people..knew I wasn't ready to purchase anything till I measure my new living room and see if I have room for Sofa or Loveseat
We bought great furniture with a great finance deal.
Still like my furniture I bought their
We had a great experience with Katharina Michalski at the Orchard Park store. She walked us through the financing and helped us find the furniture of our dreams! The furniture has not been delivered yet but she is just amazing! Thanks so much,Kathy!
Terry Butryn was our sales consultant and she was FANTASTIC! She was not pushy at all but made sure to check in with us to see if we had questions. She was great about helping us find the perfect sofas and entertainment center/end table that suited our tastes and specs for our living room. When everything arrived, it was perfect for our living room. The delivery men were very professional. They had a tough job delivering our furniture on an exceptionally cold and windy day. They were very polite and made sure that everything was set up correctly, working, and there was no damage. We were very impressed with everyone's professionalism from the showroom to the delivery. We have been customers at Ashley in the past and we will continue to do business with them in the future.
Rodger was great!!!
Thank you Tom for the wonderful service and assistance in purchasing our furniture! We will be back again soon!
Thanks to the care by Tom Kowal, we found exactly what we needed. No pressure, no pitches. Tom was the best. The whole staff was friendly and helpful.
3 1/2 stars. We have many items from Ashley's and we do like them all. In the past we have never been in a rush to receive our items due to moving and having to sell our old items, so we never really paid attention to just how long it takes to receive our products. But with our last two purchases, same item, we are past 3 weeks just to receive a simple kitchen table, we had to have the first one replaced. Going forward, unless we are not in a rush, Ashley's will not be a store we going shopping. Other stores can delivery in days, why does it take weeks with them!?
John was awesome. He helped us get all the information we needed and worked with us for several visits to the store and discussed payment options to get us the furniture we needed at the price we wanted! Brandon was great and made the checkout process smooth and easy!
John Steinbroner in O.P. sealed your deal. Here's how.... Before entering the store,hives and heebie jeebies overcome my husband,deep breathing got us to the door. Upon entering we see but quickly overt our brief eye contact,a quick right and beelined away from the friendly door greeter. Hubby watches my back for ensuing flock of vultures. We caught our breath,but quickly worked our way through half the store before John magically appeared from behind a bookcase I'm assuming.He gave us his name ,I gave him my "we hate salespeople,the it's the last day deal,it's the only one left in our computer ,so don't miss out .etc.Graceful as he entered he exited saying "Let me know if I can help you when your done looking."as quickly as he appeared ,he disappeared behind the curtain ,he was gone. Finding 3 sets of couch and loveseats to our liking ,I thought ,where is John?Not 10 seconds later John sensed our need,but didn't scare us with any sudden movements. He then answered all of our questions and addressed our concerns,soothing us ,as we paid probably easily $1000 more for furniture than we wanted to.Just because of John. But I do have one bit of horror to proclaim.I was not happy that there was a delivery charge of $199.Then the office okayed a $99 delivery.I my opinion if it's over $1500 delivery should be free. Also my husband and I have never bought warranties on anything we ever bought,until.....wait for it....... JOHN gave us the DL on the plan you have for 5 years.I nearly questioned my sanity as I said "yes add it on" what the heck!So another $200 but John promised no worries! So John is now the second most trusted man in my life.Gold star for John. P.S. I'm giving 5 stars before my furniture is delivered ,this might need updating.but as of this moment I'm pleased no salesmen died today,my husband didn't hyperventilate from shallow breathing,and I get the rush Every time I think of my new furniture.Blessed be. Now on to the carpet stores.....
Great service!
Bought furniture with my fiancé Ashley on Friday March 1 2019. John Steinbroner and Roger Steele helped us with our purchase showed great professionalism and were helpful in answering all our questions. Would highly recommend shopping here.
In moving to Buffalo I was pleased with the selections and fair pricing offered but extremely pleased that they made my deal even better. The furniture consultant ( Rodger ) allowed me to roam at my own pace looking at the different arrangements without any pressure or disruptions to my thoughts. I was also assured by ( Dan ) as I made another visit to give me the comfort of my choices. Excellent & understanding team.
Great experience overall. Beautiful showroom. Consultant, Katharina, was wonderful. Knowledgeable and great sense of style.
Thank you Dave and Rodger for your help and expertise!
Great assistance
I had a great experience at Ashley Furniture picking out a sectional for my apartment. John and Rodger helped me pick the right one and explained the payment, delivery, and warranty process. Overall an easy and enjoyable experience.
Our sales lady was very kind took the time to explain everything we needed to know about buying our bed. Was very knowledgeable of information we needed. Fast service and very pleasant.
Jason Kremblas was perfect!! He gave us time to look and try chairs and didn't hover! The whole process was easy and not rushed. Thank you, Jason!!
Thank you Janet C for helping us purchase our dream sofa set! 3 weeks in and you're doing a wonderful job. Super friendly and helpful and definatly made this purchase easier and stress free. We look forward to your service in the future. -Sarah and Daniel -
Janet was awesome and so helpful tonight. We were hesitant to come in because we hate being swarmed by consultants but she was never pushy, very informative and honest.
The only reason why I'm positing is because I was looking for a good experience for this store and received the exact opposite.people should be aware of what they can expect buying from this store. I purchased several items from this place multiple times. the first order, I had to cancel half of my stuff because the set was backed up and we could not get it by the time it was promised. I went to value City to replace the furniture I canceled and they had it to me the next week. the second time I ordered a fireplace purchased with half a gift card and half cash. when I had to cancel that order they "forgot " to give me the gift card back until I called the customer service multiple times. The third time I ordered a desk. we were promised to have it within 2-3 week's, now it's looking like 2 Months!This is my absolute last time I will ever deal with this store. if your looking to purchase furniture, I was recommended another place who has their stuff together
Rodger was an excellent sales rep with great knowledge and was very patient with us. We love out new bed!
The two back legs of my dresser broke off While moving the dresser. They were assembled Incorrectly The screws used to attach The legs were not Long enough. I reported the complaint.Ashley would do nothing About it because it was passed one year. I didn't think to check it when I bought it for defective manufacturing . It's not. Normal to take your furniture apart To See if they used all the right hardware
Rosemary was very helpful, patient, and pleasant to work with. Tom is thrilled to get his power recliner. Just what he needs! Thank you, Rosemary
Terrible customer service! Avoid at all costs! Lie about when they can deliver too you and won't allow orders to be cancelled! And it gets worse! Terrible quality $3500 sectional only lasts 4 years before it starts to rip! And the warrenty they sell you is a joke! The warrenty people are just crooks! Can I give these thieves negative stars?
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
