Ashley Store & Outlet Poughkeepsie, NY

My fiancé and I had an amazing experience with Jamil here at Ashly’s. From the moment we walked in the door he was very kind, helpful and proactive to our every need and ideas for our new furniture. He gave us plenty of options to pick from and we were not disappointed. He informed us on a great deal coming in a few days and we came back and closed the sale on some great furniture and we are very happy. Amazing top tier service. Honestly our great experience was because of Jamil. We hope others have the same experience here at Ashly’s!

The delivery guy, Abel & crew were fabulous. I hope most of the $100 charged for delivery goes to this crew! Punctual, friendly & efficient!

If I could give zero stars I would, I walked into the store looking for drawer chest and maybe a night table. To my surprise I happen to see a set I like in the floor sample section chest and night table! I talk to a rep and asked if there was any play on the price but he stated it was already 70% off and that’s the most discount they do. I was ok let me think about it and come back. The pricing displayed was $2099.99 for both pieces and after the discount $629.99. I went home to measure and when I looked the items up on the Ashley website not only was the chest on clearance it was no where near the price they were displaying. I looked up the night table and same thing, if I combined both prices and I mean full prices not the clearance price the total was $1299.99 ($585 clearance price) for the drawer chest and $399.99 for the night table. I decided to go back to the store to see what could be done. I was greeted by a different rep and this lady was a gem! She said she saw me walk in before so I started explaining to her and she kept cutting me off to tell me it was the lowest the store would go since it was already 70% off and I kept trying to explain to her the pricing but she refused to listen and kept trying to tell me it was wood and already 70% off!! I told her listen where did the price displayed come from since it didn’t add up and that is false advertising and not really 70% off she kept rambling about they are independently owned and not really under Ashley management! What a waste as I would have loved to get the set but I did not want to succumb to the illegal tactics from this store!! I have added pics of the items at the store and on the website. This is ridiculous to try and rip people off this way. If someone from the store wants to rectify this you can reach out to me with a number and I’m willing to listen. Update 5/3 I got a response to my review and I sent an email to the email provided requesting a call or some kind of communication but haven’t received anything. I noticed they added the pricing to the back of the floor sample sheet but it still doesn’t match pricing anywhere. These items are priced $1299.99 and $399.99 and I went to 2 other Ashley outlets and none do what this store is doing! If you want to resolve this then reach out to the email I sent you!

Jamil was wonderful. Helped me find the perfect accessory for my living room. Very patient and attentive.

Jamil was amazing. He asked us all the right questions to help us figure out which chair is right for us. Thank you!

Wonderful sales team! Super friendly welcoming environment and staff.

This store sucks and they don’t return phone calls regarding price matches or missing pieces. Once they deliver your product you’re a discarded former customer.

Chris was awesome. He was very helpful and knowledgeable and made purchasing our couch fun and easy.

I went in to the store looking for a desk. Didn’t see many onsite but was shown one online by a floor rep that I did like . I also saw a picture that I also like so proposed to get the items if they were both in budget. They were. On the date of my order, I was delivered a damaged desk and the wrong picture. Both were taken back for replacement. This prompted a new delivery date. On the second delivery attempt , I did not receive the picture I ordered and the desk came with several scratched areas. After noticing this, I informed the delivery person and he began arguing and elevating his voice in my home stating that the scratches were only on the underside of the desk which was very unprofessional and made me very uncomfortable . Contacting the store directly seems impossible as this seems NOT to be an official Ashley store since the customer service is unable to assist with this location specifically. After all of this, the hassle to actually get what I ordered is extremely inconvenient and burdensome. With the inability of management or store personnel to resolve the issue, I would stay very far away. I do not recommend this store and do not feel it is an official Ashley location. BUYERS BEWARE!

Adam and Conor were the best! Very knowledgeable and patient! Didn’t feel pressured to buy but felt well supported and was granted all the information needed before hand.

The delivery guys were extremely nice, fast, clean, and knowledgeable. Thorough, but in and out!

Went to Aslet to replace old counter-top chairs. Chris was very attentive, helpful, and knowledgeable. The manager Greg also introduced himself and made the whole experience even better. I then also purchased a book shelf i had been eyeing for a while. Will definitely come back when next I need furniture.

What an absolute cluster. I ordered a couch and it didn't fit down the stairs. The store told me to keep it in the garage. They sent someone to disassemble that said they weren't given all the information about it. Said they were going to break it and then brace it with wood from home depot. Called customer service twice.... they called the store and the two had totally different stories. They tried to say I didn't want the pieces. Why would I keep 3 of 5 pieces of a couch? Especially give back a corner piece. I spent all day Friday Saturday and Sunday trying to get it figured out. They finally had someone come in Sunday that I had to pay cash too. It was ridiculous. Now, I realized I don't have the ottoman to the set. Never again with Ashley furniture. Wasted 3 days of mine. DO NOT RECOMMENDED!

We were very happy with the options and our sales person. Our daughter is so excited for her new bedroom set!

Just had my furniture delivered from Ashley. Very professional and courteous. Would recommend them highly

Excellent service since I walked into Ashley Furniture. The couch was just delivered, the delivery team was great. I love my new couch!

Branden sold me a couch, he was extremely helpful and got me approved for their 0% interest financing as soon as I showed interest in it and I couldn't be happier with the purchase!

John was extremely helpful and got us a wonderful deal. We couldn't be happier. Thank you Ashley!

The Poughkeepsie location was incredibly friendly and helpful! Even when bumping into an issue, Gregg and Adam jumped into action and quickly solved the problem. Ashley will always be my first go to for new furniture and this experience has solidified that even more. My boyfriend and I have bought a bed set with split king mattresses and now a bedroom dresser and we couldn’t be more pleased with the quality, comfortability and price. Their excellent customer service is a delicious cherry on top!!

Gregg, Jeff, and Alex were absolutely amazing fixing our issue. I can’t thank them enough for listening to every detail and being so kind! Phenomenal service that they should be recognized for!

Ashley furniture is amazing they helped me measure and my new sofa came today I love it! The staff especially Mike were great. The delivery came the exact time they stated, and they were so fast putting it together!!! I will he buying from them again in the future!

Very friendly and helpful staff! Gregg the sales manager helped me find exactly what I was looking for!

Brandon is the guy to work with! Extremely friendly and even gave us suggestions or alternatives for items they didn't have in store!

We were able to find the perfect size dining table for our space at Ashley's and Branden was the one that help us get all our needs.

Worked with Ayda who was phenomenal and very helpful. Because of her I would come back to Ashley for any of my needs!

Barnett is a great help with decision making and has all the info needed to make a good decision!

Chris was a wonderful salesman.Helped us find exactly what we are looking for.Took his time and showed us all the options.Very pleased with our service.Would highly recommend.

Barnett our sales rep was knowledgeable, personable, professional and extremely informative on the pieces we selected - Modular sofa ad well as a mattress - thanks you so much and we look forward to delivering.

Chris and Adam were both very helpful and helped me purchase my first item from here! Will for sure be coming back.

Gregg was very helpful and honest with our wants and ideas, he did an amazing job helping us and making our purchase very easy and accommodating, I would definitely recommend Gregg to anyone who is looking to buy furniture here

Chris and Greg were extremely helpful and informative. They guided us to finding the perfect couch for our home! Couldn’t recommend enough!!

When I walked into Ashley, I wasn't sure I would find the furniture I wanted but then I met Ayda. She really listened to what I wanted and we picked out the best sleeper sofa and chaise with matching ottoman! She helped me customize the pieces and made the process so easy. When there was a delivery issue, Ayda handled everything and had my best interests at heart. Her communication and genuine care made it all worth it. Great service, great furniture and what a great looking living room. If you head to Ashley Furniture in Poughkeepsie, ask for Ayda. You will not be disappointed!

Great furniture shopping experience at Ashley. The sales manager Gregg was very polite, friendly, and professional. He directed us to exactly what we were looking for. Great choices in the showroom and good affordable prices. Definitely will recommend to others. Thank You.

Place is well run and the knowledge of the bedding products by Chris was outstanding. We may be coming back to purchase something from Chris.

Barnett was extremely helpful and kind, he spent 2 hours with us and explained everything in a professional and sincere manner, highly highly recommend. Adam order a chopat brace and don’t carry dressers on your neck, uncle Greg we hope you enjoy dinner at endcut.

Barnett helped us so much he was wonderful! We are so happy with our new furniture. Uncle Gregg and Adam were great too!

Barnett was outstanding!!!!

Barnett was great to work with!!

Barnett and the whole Ashley team were kind and attentive upon arrival. Barnett was knowledgeable and made sure to answer all of our questions when guiding us in picking the right mattress. The delivery of our Mattresses went very smoothly as well. This was one of the best experiences I’ve had! 10/10

Chris was amazing and so helpful experience overall was 10/10 I’m so happy with my purchase

the store has a tremendous amount of stock. Just be careful with any of the sales, they mark up the prices tremendously then claim they are 50-60% off. Look up items online before hand

Barnett was a great help! He was very informative and helped us every step of the way! Answered any and all questions to help us find the couch that best fit our needs! Thank you!

Barnett was great

Barnett was awesome. Will definitely come back and ask for him.

Barnett was absolutely professional and knowledgeable with everything! This was out first experience with Ashley and I will definitely come again!!

Emily was wonderful and fantastic! I would recommend her to anyone who comes into Ashley! She is a fantastic salesperson and spent over 5 hours with us over the course of a few days, she was not pushy and stayed with us the whole time! - Bob and Angela

I would like to express in detail the dissatisfaction we have with an Ashley's Poughkeepsie store associate and the delivery personnel on our recent order. Store Purchase Experience.......Our initial interaction was with Christopher Everhart in the Poughkeepsie NY location. We were shopping for a new modular living room set. During our 1st contact with Christopher Everhart, he was friendly and helpful. We scheduled a so-called follow-up "VIP appointment" with Christopher Everhart for the following week at 3:00 PM, on Monday December 23, 2024. When we arrived on December 23, 2024 Mr. Everhart was not in the store. We were told he was out to lunch. Another Sales associate, Adam Brandes, asked if he could assist and we initially declined as our appointment was with Christopher Everhart. We waited until 3:20 PM and Christopher Everhart had still not returned. Adam Brandes once again offered his assistance and we accepted. About 10 minutes after Adam Brandes was assisting us, Christopher Everhart entered the store, nodded his head at us, and proceeded to assist another couple. At no time did Christopher Everhart approach us, apologize for not being there and missing a scheduled appointment, or even thank us for making a purchase close to $6K. Our interaction with Adam Brandes was top notch! He is much more experienced, extremely knowledgeable, thorough, friendly, professional, and Ashley Furniture is lucky to have him as part of their staff. In our opinion Adam Brandes deserves all the credit and commission for the sale. If not for Adam Brandes' professionalism we would have walked out and purchased furniture at one of the many other competitors in the area. Day of Delivery......Delivery date was set for January 14 2025. We received email and text notifications with a delivery time window. The Delivery driver arrived on time and as scheduled. As the driver attempted to park curbside, on the street, he hit and broke limbs on my neighbors tree. I approached the 2 delivery guys and explained that the doorway and every piece of the modular set was measured in the store and would fit. I further explained that 2 of the modular units must have all the pillows and any bulky packaging removed to fit through the doorway. The drivers completely ignored me and said they would not fit. One driver called Ashley customer service and told customer service that 2 units would not fit. I was handed the drivers cell phone and customer service started to tell me about the policies of not accepting the order, some sort of restocking or non acceptance fees, and a bunch of other details that would not solve the immediate problem. At this point I told the drivers to bring the 2 units inside, which they claim would not fit, and we would unwrap and carry them up the stairs to the den ourselves. While the drivers unwrapped the other units, in the den, we unwrapped and carried the 2 remaining units up the 2 flights of stairs into the den. We had absolutely no issue getting them through the doorway and into the den. In our opinion, your delivery drivers were unprofessional, lazy, and lacked communication or understanding. The entire experience from Ashley Furniture, except that of Adam Brandes, was subpar and not in line with the image Ashley represents itself! We hope Ashley can better train their staff and delivery drivers so that other customers can have a better sales and delivery experience.

Chris was warm, welcoming, and attentive. His sense of humor is unmatched. Chris helped us out with our concerns and kept our budget in mind while still selling us a quality couch. Chris made sure to make us feel right at home by demonstrating the positive features of several pieces of furniture. Chris is considerate, passionate, and a family man. Chris asked us about our lifestyle and related to our experiences with stories of his own. I would 100% recommend him to my friends and family.

All employees from Ashley Furniture in Wappingers, specifically Barnett Waldo, Greg Young, and Adam, made my experience a WORLD CLASS EXPERIENCE & EVER LASTING CUSTOMER SATISFACTION IMPRESSION! Each of them are truly a pillar of making the best experience for me and my family. Incredibly grateful for their hospitality, expertise, and their time.

Barnet was great

Barnett was great

Barnett was great! He met our needs and was a pleasure to work with.

Barnett was an absolute pleasure to work with! Our experiences were very positive, and he was very helpful in making sure we got exactly what we wanted. He went above and beyond to fit our furniture ana bedding needs for our family.

Chris was my sales representative and he was amazing. He had great peoples skills and exceeded my expectations with his patience and helping me find what I was looking for .

Barnett did a great job showing me and my husband around as we were searching for a sectional couch…..he was patient and gave us every option with a great deal out the door. Will recommend to friends and family!

Barnett was wonderful to work with. He was knowledgeable, friendly and accommodating! We will definitely be back for all of our furniture needs!!

Barnett was a very big help very knowledgeable, very polite and will definitely do business with him and Ashley‘s again

Barnett was excellent throughout our shopping and purchase experience!

Excellent experience! Super helpful, patient, and informative!

Jonathan Is the best! Great personality and help us tremendously

Thank you to Chris for his patience and attention in helping me find the most perfect recliner chair within (& below) my price range.

Would give 0 stars if I was able to. Also not enough room to write all the details of my horrible experience with Ashley Furniture in Poughkeepsie. Customer service started off great and upon their knowledge of errors on their end resulted in ignored calls and texts, I even had to personally show up to the Store to get an answer with respect to Ashley Furniture's FIFTH mistake during my experience. Will never shop with Ashley Furniture again and will be sure to advise anyone close to me to also not.

Jonathan was amazingly helpful. After we had been unsuccessfully looking for quite some time, he was able to find the right size sectional for us.

Barnett was amazing and super helpful. He even gave me tea! A very positive experience

Not even a month old. No kids no pets just a horrible piece of furniture. Im pretty sure the salespeople here know what is good quality and poor and yet they still encouraged me to buy it. I declined protection because a 1600 sofa should last at least a year or two. I feel robbed. Will never be back to ashley

Excellent sales experience. Personable, great listener, and truly helped us find what we were looking for.

Chris was very approachable and not pushy. He listened to our thoughts and found pieces meeting our vision ultimately finding what we were looking for.

Barnett was amazing. What a sweet guy and so patient. I can be very blunt and he wintered the storm. Great experience.

Adam was a wonderful sales agent. He was attentive and found exactly what I needed. He is the best sales agent I've ever had. 10/10

We are buying this because of gregg. Gave us a feeling like we were taking to a family member. Thank you !

The store itself was very nice. It had a lot of different types of furniture available. Many colors and different styles. But the one thing that we could not get past, was the HORRIBLE customer service. It took us a while to even find someone to assist us, it seemed like no one was even working. We finally found someone and asked them if they had any couches with a pop up bed. She brought us over to the sofa beds instead and said, “this really isn’t what people buy anymore” and sort of walked away. We then showed them a picture of what it was we were looking for and then she sort of understood and took us to one that was partially similar. She didn’t even explain any of the features or asked if this was something that we liked. Instead, she stepped away and stood like 20 feet back while we looked at it and then next thing we know, she was nowhere to be seen. When we went to look for her to see where she went, she was just standing in a corner on her phone and clearly wasn’t in the mood to make a sale. After seeing that type of behavior with a customer, we simply walked out and didn’t even say goodbye. She actually just stared at us as we walked out and didn’t even ask if there was anything else that she could help us with. Customer service is everything, and that is something that this place does NOT have. Very great store, HORRIBLE employees. No wonder it was empty in there. Hopefully other people notice this too and don’t come back, because we definitely NEVER will. Horrible place

As soon as we walked in Barnett greeted us right away. He wasn’t too pushy but knew when to help and offer advice when we asked. Very nice store and friendly sales associates!

Adam was awesome!

Great customer service from our sales rep Barnett Waldo. He’s the best!!!

Had a wonderful experience at Ashley Furniture in Poughkeepsie, New York. My sales person was Ayda. She was absolutely professional. I got to finish my Sales experience by phone with her. She sent me pictures and she stayed with me until every detail that I desired was fulfilled. Definitely go to her if you want a patient experience!!!

Great experience, Barnett was fantastic!

Barnett was very helpful and professional with us getting our new sofa while not even collecting a commission since we were activating our Ashley credit.

Barnett was amazing and took care of our needs today!

We purchased (2) rocker recliners in September 2024. We did t want to wait 4 weeks so we offered to pick up as we have a truck and trailer. Not 1 person told us that if we pick up we void any returns or warranty outside of our 5 year protection plan. Once we unbox and unwrap the chair we noticed there are fray marks and a cut like mark. We called customer service and all they wanted us to do was send them pictures which I did via email. Their response was they didn’t receive the pictures, which is a lie, as I have them on my email to them. They said since they didn’t deliver the chairs there is nothing they can do. It’s now been 2 months and these chair are uncomfortable and squeak. I canned customer service to see how I could go about getting a refund. The representative I first spoke to was unknowledgeable. She didn’t know how long the refund policy was, if there was any and what the next step would be. I asked to speak to a manager. She proceeded to say there is no such thing as a refund policy. I noted to her that there was nowhere listed in the store that was a thing. She said it is on the back of the receipt. asked her how does the protection plan warranty work if we sell the furniture is it transferable? She said absolutely not. I said so that’s absurd. We purchase a five-year protection plan and if we sell the furniture to someone else they can’t use that she said no, they have to purchase it. Customer service is HORRIBLE and furniture quality is GARBAGE! I wish I read all these reviews before making our purchase. 😡😡😡😡😡

Barnett was very helpful and we had a great experience with him helping us!

Barnett was kind and professional, very informative. I was able pick the right furniture that fits my budget.

Chris was great and attentive, made us feel comfortable and confident picking out our furniture

Jonathan was extremely helpful and knowledgeable of his inventory.

Jonathan and Barnett are both great and wonderful. I went into many stores but as soon as I went into this store, they made me feel welcome and both helped me get a whole new set. I am so grateful. Thank you so much :)

Barnett was super knowledgeable and helped us find what we were looking for would recommend!

Great experience mattress shopping with Barnett :) very helpful and personable

We've always had a great experience at Ashley's and this trip was no different. Chris assisted and was very helpful and made our visit very seamless

Brandon was EXCELLENT!!! My Fiancé and I came to this Ashley location to get a new couch, we kinda knew what we wanted already so we just needed to narrow the choices down. We came in on Tuesday and saw a few couches, we needed to confirm measurements and sleep on the one we were going to buy. The next day we were ready to make the purchase, we contacted Brandon to confirm if he was working. Brandon was off but he CAME IN TO ASSIST US! We are super grateful for the amazing customer service we received from Brandon! He made the experience super smooth and stress-free, no type of pressure what so ever, very honest and down to earth! The manager, Greg, was professional and funny, he was also excellent to work with regarding numbers. Overall, we had a superb experience and will be returning for future purchases! 1000/10!!!

Barnett was amazing

Barnett and Greg had top notch customer service- answered all my questions in professional manner- only 1 recliner will work in my space

My family & I had an excellent experience working with Barnett. He was knowledgeable, attentive, and genuinely cared about understanding our furniture needs. He guided us through the entire process with professionalism and patience, answering all our questions thoroughly. Barnett went above and beyond to ensure we were completely satisfied with our purchase. His friendly demeanor and commitment to customer satisfaction truly set him apart. I highly recommend working with Barnett for anyone looking for a seamless and enjoyable experience!

I have been shopping at this homr store for the last few months and through their online portal. I have not had a bad experience, there were times I was not happy, but I tend to overlook it until I get the end product. This time this was not the case; I made a purchase for a dresser and it has been a complete nighmare. They tried to deliver me the item broken and they tried to stop me in looking over the item completely to make sure everything was okay. After telling them I am allowed to look over the item to make sure all is well, I took noticed right away the dresser had scratches along the sides and bottom, the back of teh dresser had screws coming through the back which tehy said was normal, but then the bottom drawers came apart completely once I pulled it out. They tried to bully me in keeping the dresser and it took calling my husband on the phone in the midddle of his meeting for them to back off so they can take back the dresser so it can replaced with a new one. In the process of receiving a replacement one, I was put in contact with my home store Poghkeepsie and I kept receiving unsatisfactory answers in regards to receiving the replacement order. I never throught it was possible to have the same item be rescheduled for delivery three times and canceled by the company all wihin the same week. I was already unhappy for we are going almost 4 weeks since the original purchase date and all I wanted in Ashley calling me is a refund. To get a refund is a nightmare, even though items are being sold by Ashley it comes through a third purchasing party which they make you jump hoops to speak with them; which is still not a success. It took talking to five agents after receiving the third cancellation on their end to be told they will only refund me a portion of my order, when I asked why is this be if I was inconvenience in receiving the order which they delivered broken and took back. They said they need to pay the drivers for attempting to deliver the first item which once again arrived broken. I dont understand how they want to be put on me when I purchased the white glove purchase is to be given a item in good condition which I can still use; but didnt. The company is a scam and robbers; they will do everything in their power to not refund you and beware they will not give you ypur money completely. The store knew I purchased my first house and have been shopping for a new room to furnish every month. I am disgusted with the quality of service and will prefer to take my shopping to another store which will not give me the problem. Now I have to wait to see the amount I was refunded to complain to my bank and at the end of the day I will have no dresser and all my clothes are still on the flor. Thanks Ashley for not even attempting to really assist and I could have purchased another dresser instead with you, but were not interested.

Excellent service. Very knowledgeable.

Barnett was the best from the moment we walked in the store. He is energetic and listened to what we wanted. He found exactly what we wanted. He made the experience fun. Very nice person.

I had a great experience!!

Barnett was really nice .

Barnett — very personable, patient and pleasant to work with! He gave us great recommendations based on our needs for furniture and made us excited to come back to make the purchase.

Ashley Store and Outlet in Poughkeepsie is amazing. We were met with right away with Barnett, our sales guy, and he was amazing from the beginning. He was so understanding and completely helpful every step of the way. He gave us time to think and process our thoughts and concerns about our choices and was extremely helpful in narrowing down our choices when it came to practicality. Barnett is such a down to earth, empathetic and such a relatable guy that he made our experience navigating our needs seem less. Great store, great staff. They literally work with you to get what you want on top of the great quality furnitures they have!

We had a great experience with Emily who was so helpful and friendly! She helped us really narrow down our options, as we were looking specifically for a pet-friendly couch. There are so many options to choose from. Thanks Emily!

Thank you Ashley for the exemplary customer service. Everything was ironed out with a little patience and a ton of expertise, thoughtfulness and consideration. I'm grateful to my dazzlingly handsome salesman, Greg, as well as the guys at the call center. I can't wait for delivery!

Barnett did a phenomenal job selling us a sectional couch. He was very personable and friendly and didn’t push for us to purchase the couch. 10/10 recommend coming to this store to look for you furniture needs!

Phenomenal experience at Ashley Furniture working with Barnett was a breeze. Love the couch we purchased.

Barnett was great & super personable!! We will definitely be coming back for our next purchase!!

Barnett was wonderful, answered all of our questions, walked us through everything, worked with our budget, and was so informative. We will be buy from here again !!

I am blown away by the service we received from Barnett! He has been so smart, kind, welcoming, and patient. He is definitely the reason we walked out with a new couch today. Please ask for him next time you come to Ashley!! What a great experience buying a couch!

The BEST! Everyone is so kind and welcoming:) Barnett John and Terrance are awesome helped me pick out awesome armchairs

Walking into the store I already knew what furniture I wanted to get. It took 10 mins after walking in for anyone to come up to us. I showed the salesmen what I wanted. The prices online were way cheaper than the stores prices. They tried to up charge be three times. After I got my furniture I wanted to return it. The store told me to call customer service and customer service told me to call the store. I have been going back and forth for days with different people. They told me I only can get back store credit and need to pay a restocking fee. I would be losing 100s of dollars doing that. There is nothing in my contract that even says any of that and sales person never said anything about this. All around terrible customer service and terrible experience. Save the trip and go across the street to Raymour and Flanigan. Better customer service and furniture.

Do yourself a favor and go somewhere else. This place is terrible. Customer service is a 3/10 when you want to buy something and a 0/10 when you have any issues. First they tried to overcharge us 3 times. Then when we didn't like the furniture and tried to return it they have been zero help. I don't even mind the restocking fee of 20%. It's the fact that they only will give us store credit (which is does not say in the contract) and they won't help you in the store. You have to call customer service and we've been waiting a week for someone to get back to us.

If I can give them 0 stars I would. Do not shop here. They are liars and have awful customer service. I ordered a couch in August and they told me 3 weeks for delivery. It is now the end of October and still no couch. Taking my money was easy for them but trying to get help and answers is difficult. It was supposed to be delivered today. My husband took off work and this morning they told us they were not coming only after calling and texting them. They were not reaching out to me to let me know it was canceled. No delivery date in sight and they do not see anything wrong. Go to Bob's at least they have good customer service and people that answer.

The staff at Ashley‘s was extremely helpful and friendly. We were able to find the chair we were looking for!

Barnett and Gregg are Awesome!

Barnett and Gregg are great!

I had a great experience at this store! Branden was amazing in helping me select the right furniture needed for my apartment in Brooklyn. He was very patient, kind, attentive and gave exceptional customer service. Everything I ordered was delivered super fast and all together so I was beyond happy! Thank you so much Branden and Ashley furniture in Poughkeepsie!

Mike was super helpful in getting our new Livingroom furniture. Thanks again we love it!!!

Actually went to Hand and Spa and Facial Spa. Was awesome, great massage for 1 hour. Wish it was longer. Expensive but worth it.

Brandon was great, explained everything thoroughly, everyone in store was very friendly, the bottles of water were a nice touch.

I stopped by the store and was greeted by Kevin. He gave me a tour of the products i was looking for and I found something that fit my needs. Even though I didn’t intend to make the purchase tonight, Kevin made the process quick and easy. Terence and Greg were great as well in helping close the sale. Great job by all.

Great service, Ayda was very patient dealing with us making up our mind and my 3 little ones

Payday was very helpful and so attentive. Even gave her opinion which came in helpful. Great service helpful and very kind. Definitely recommend this store and Ayda in particular 👌🏾

I recently purchased a sectional couch from Ashley Furniture, and I couldn't be happier with the experience. From the moment I walked into the store, the staff was incredibly friendly and helpful. Branden and Collin guided me through the various options, ensuring I found the perfect couch to fit my living room. The quality of the furniture is outstanding, and the delivery process was smooth and timely. Overall, it was a fantastic experience, and I highly recommend Ashley Furniture for anyone looking for high-quality furniture and excellent customer service.

Terrible experience. I ordered a sectional over 1 month ago. It was supposed to be delivered this upcoming weekend. When I purchased the sectional, the sales lady promised that it would be delivered the date I needed it. Ashleys reached out to confirm delivery for this weekend. Later to find out the day prior to delivery, that its going to take another month to be delivered. After calling the corp. office, all they did was pass the blame onto the manufacturer. News flash- I purchased the item from Ashleys, not the manufacturer. Maybe I should have bought it directly from the manufacturer instead since thats all Ashley will do to remedy the situation. The assistant manager did do everything in his power to try to make the situation right, and even took money off the purchase price. But i feel bad for him because Ashley furniture should not be putting their employees in these types of situations because they cant properly manage their relationships with their suppliers. Customers should have more then a 2 day notice that their furniture is going to take an extra month to deliver. If you want your furniture to actually be delivered on time, and want to buy furniture from a place where they actually care about their customers, look elsewhere. They do nothing but offer empty promises. An experience like this should never happen.

Excellent customer service. We bought dinning chairs. Love Ashley’s

Great experience

I had an outstanding experience at Ashley Furniture in Poughkeepsie, and I can't recommend them highly enough! From the moment I walked in, Yvonne was incredibly helpful and knowledgeable. She took the time to understand exactly what I was looking for and guided me through the entire process with ease. Her expertise made choosing the right pieces for my home effortless, and her friendly demeanor made the shopping experience enjoyable. If you're in the area and in need of quality furniture, definitely visit Ashley Furniture and ask for Yvonne. You'll be in excellent hands!

Salespersons were very kind and courteous.

Great experience! I worked with the employee named Colin. He’s such a nice man. Very friendly and helpful. Should give him a raise!

Yvonne was so patient and caring with us. She catered to my 13 yo. We greatly appreciate her! Colin was quick with the financial part. He answered all of our questions. Sofa set bought! I’m sure we’ll be back for another beautiful quality item. I spy with my little eye something gray. Thank you Ashley Furniture!

Yvonne and the rest of the staff at this location were incredibly helpful! Not pushy, answered all of our questions, and helped us find the perfect pieces for our home!

Thank you to Colin, Mike and Cooksey. I would give a million stars if I could to this location. I would also recommend this location specifically …due to the level of customer care and professionalism my Mother and I experienced. Colin - it’s always so wonderful to have an associate who actually listens to your needs and accommodate them right away. We explained what we wanted and you exceeded our expectations. Cooksey, the thank you for assisting my Mom with the wheelchair… which was a lifesaver making it possible for my Mom to explore the huge store and shop for herself. Mike, you were at the front desk and I don’t know if you’re always there, but I can see why an organization would have you there as your cheerful and inviting demeanor is pleasing as a first and/or last encounter into a store. There were two other associates who assisted as well, I don’t have their names but I thank them as well. There was an environment of camaraderie that was refreshing and our entire experience was lovely. My Mother and I thank you all and we look forward to shopping at your store again. The experience was lit!( inside joke among Colin, Mike, Cooksey and I!) Ashley is lucky to have you all.

I had a fabulous interaction with the Sales Manager and he provided me with a price, all in, including delivery. I accepted the price and he said he'd be right back as I sat on the furniture I was purchasing. He reappeared and asked me to step up to the register. Then the amount he told me was $150 more than what he said 5 mins previously. He acknowledged his mistake, but refused to honor the price he quoted. He provided the wrong price, which included financing, but said he was unable to do anything about it, so I left. It was his error, not mine 😔 Other than that, it was great! Lol

Great at helping and understanding your questions and statements.

Wonderful service! Was greeted upon entrance and given well informed tour of products based on my aesthetic.

Purpose was looking for sleeper sofa. We were directed to the general area and after a few minutes we were helped by Terrence. We let him know what we wanted and after showing him a couple we saw online he helped us find one. Granted we went next door to another furniture store but Ashley’s pro r was better. We went back and completed the transaction. Terrence was a very polite, unassuming sales person. The staff worked together to complete the sale. Delivery fee was less than other store too, would recommend

Good experience! Fast transaction! Even found a comfy recliner in the clearance section that Jeff (warehouse worker) wrapped up & took out to my car. Jeff was also nice enough to inform me of a “Hope to dream” program that’s offers new beds to our youth. Thanks Jeff! I will return and update my review once I utilize the recliner and my new dining set.

Excellent service. The sales person, Ayda was extremely helpful and accommodating even though our purchase was just a recliner. She treated us as if we were purchasing half of the store.

I have to share my experience because I was so pleasantly surprised. Had been shopping for couches for 2+ months but couldn't make a decision bc all of the shipping online said 8+ weeks for delivery and we needed something sooner rather than later. We went into the store and were greeted by Jonathan who was such a pleasure. He wasn't pushy and really helped us to make a decision. We ended up ordering with him and then having buyers remorse and changing our color the next day. The store was super accommodating and gave us zero issues. We had couches delivered by the sweetest delivery drivers as well ALL with 1 week from going to the store. Will definitely be shopping for all my furniture going forward here. Thanks!!!!

Thank you, Yvonne, for assisting us on our recent purchase. We appreciate your help!

David was amazing and so patient. Can’t wait for furniture.

Yvonne was beyond amazing. Words can’t describe her! From the presentation of mattresses to finding the right one and then finding our furniture bed set. She had so much patients with us and provided professional service.

Branden helped us find the most beautiful dining room set plus 2 servers and some decoration items this evening. We had so much fun shopping. Colin (who we adore) usually helps us furnish and decorate our home.. but he had the day off ( he deserves it!) I love the way Branden happily stepped up and was kind enough to take care of us. We had such a GREAT experience with him, thank you so much Branden!! Ashley has the best quality with the best prices. Colin, Branden and their team are all fantastic!

Staff was very attentive and pleasantly listened to our needs. Giving and showing what was right down our alley. We are superbly happy with our choice. Thank you guys

John helped us out. We found the perfect kitchen set for our house

I always have a great experience shopping at this store. It’s always a pleasure working with Adam.

Weird lady wouldn’t stop following me around the store. Rude lady, when I was ready to leave, held the door open for me to leave. Just wanted to shop in peace.

Yvonne was an incredible advisor. She was kind, patient and extremely professional. She made sure I received everything I needed and at the most convenient price. She also was NOT hovering or pushy, but polite and ready to answer any questions when needed. I am extremely pleased with my shopping experience!

Salesperson was friendly, courteous and very helpful. It was a very smooth and pleasant experience.

We were greeted as soon we walked in the door. We were assisted by Cooksie he was very knowledgeable of the different features, materials, and build of the furniture. He listened to our preferences then was able to show us multiple options in our price range. He was very professional and friendly we would definitely comeback in the future and highly recommend this location.

This was one of my best experiences at a furniture store. Yvonne was great, she knew her product, was very professional, not pushy at all. She listened to what I wanted and found the right sofa for us. The delivery was flawless from our side as well. We will be back.

Adam.. Treated me and my son like family he is very professional. He definitely is a gentleman and also The floor manager also treated us as family, not customers

Our salesperson, Ayda, was phenomenal.

Colin was on point! One of the best salesman I've had! Ended up walking out with a big purchase when I was just browsing. I was glad when Colin mentioned that financing was an option. Great experience overall.

Staff was awesome ! We came in end of April and TJ was awesome , unfortunately he was at a new store when we were ready to purchase but Jonathan took great care of us ! Great staff , prices , pretty show room ! We can’t wait for our new sectional !

We were surveying reclining sofas at various stores with no intention to buy immediately. We had not seen anything that impressed us. Partly due to the quality of furniture at Ashley’s we became more interested. However, I think what really sold us was the personal attention and quality of service that the salesperson Adam provided us. Adam was very personable and helpful without being pushy. He gave us a comprehensive overview of the various qualities of the various sofas. He told us what distinguished Ashley’s furniture from other manufacturers. He let us look around without tailing us, but he was readily available to answer questions. Adam treated us like friends and not customers. I think his salesmanship is an extension of a genuinely friendly and outgoing personality. He made our decision to purchase an enjoyable experience.

After making over 10,000.00 purchases with Ashley, they refuse to be honorable and do the right thing. We purchased a mattress and box spring. After calling and advising that the box spring has a manufacuters defect, because when speaking to the sales people at the store our situation “has never happened before”. Instead of making an even exchange and showing some concern for our situation, the customer service reps advise that we have to make a payment of the restocking fee and made me drive 40 minutes for absolutely nothing. Very disappointed to say the least. The rating I would give is a big fat goose egg!

Yvonne was so kind, caring and patient with helping us find a bed for my son. She truly went the extra mile and made everything go so smoothly! Thank you!

Outstanding customer service; patient, professional and knowledgeable.

Adam was incredibly helpful in finding my mom a beautiful new couch! Super kind, professional, and patient. We’ll definitely be back to purchase more from him, thanks a million!

Yvonne , kind caring and I thank you

What a waste of time, bought a couch, they've got about 1000 buck from me, the delivery was scheduled for over a week, day before, they said it's canceled, they have no reason, they don't know anything. I've already gotten rid of my old couch. What a waste of time this place is. And they use wishy washy third party services

Adam is an excellent problem solver. Adam’s problem solving skills allowed us to visualize the sectional in our space and that sealed the deal! His customer service skills, patience, and knowledge were just a bonus! Thanks, Adam!

Dave was very helpful and webare happy with our purchase.

The salesperson is top notch very knowledgeable and helpful in every way. I will recommend others to come to your store

This place is well organized.The sales people are very nice and don't hover over you for a sale.

Adam was great to work with and we had a great experience shopping here. Look up Adam when you go to Ashleys in Poughkeepsie! Thanks Adam!

Found a chair I love, salesman was very helpful.

Great, easy experience. Salesman Colin knew exactly what I wanted when I explained it and showed me the perfect pieces. Extremely knowledgeable and helpful without being aggressive. Prices were perfect and we purchased the furniture that day!

Kevin, sleep specialist, was extremely attentive and helpful!

Ayda was informative about services that Ashely’s provided and supported us in picking the option we were most comfortable with

From purchase to delivery Ashley exceeded our expectations!!!!

Everyone I worked with was exceptional, from sales to delivery and installation Top notch service

Yvonne was phenomenal!!! She was extremely friendly and easy to work with. She helped my wife and I pick out the best couch that we could find.

Found just what I wanted at Ashley Poughkeepsie with the help of sales representative, Brian. Thank you. Recommend!!

Adam was great, he took the time to show us every couch in the store and was very knowledgeable about all of them. He went iver all of our options and came up with the best solution for us.

Very friendly staff. Responsive and effective.

Excellent service, Jonathan was super helpful

My husband and I bought a dining set just over a year and an half ago with their “accidental protection” plan. Just after the one year manufacturers warranty expired the chairs began to fail. Not to mention the coating began to chip off immediately after we got it. We contacted the third party warranty company “5 star” and they said everything we submitted claims for were considered usual wear and therefore not covered. However, they did offer to send someone to fix our set and be charged in full for the repairs! How thoughtful…. After contacting the store directly, an associate told us we were **** out of luck and there was nothing they can do. My husband and I used to work in the furniture business as store managers and this is no way to treat customers who are under the impression that they are buying quality furniture with a supplemental warranty plan only to receive a set made out of painted partial board held together by cheap hardware and a scam “protection” plan. We will not be contacting Ashley’s again to rectify this issue, their associates have made it VERY clear they will not be willing to assist us. Your staff cannot care less about their customers once that commission hits their paycheck. This store's customer service is egregious. We are going to shop for a new dining set right next door at Bob’s, where we have had nothing but great experiences purchasing our other furniture from. Thank you for absolutely nothing. If I didn’t have to put at least one star, God knows I wouldn’t have put any!

I am very upset and dissapointed. I have spent thousands of dollars with Ashley furniture in the recent past. 2 months ago I spent almost 8 grand alone. My wife and I went this past Sunday to get a new mattress and it turned into an absolute @#$% show. The mattress expert was upset because I wouldnt buy an almost 6 thousand dollar mattress and when we walked over to the discount section lets just say he lost interest. I was on a budget and did not want to spend too much so he ended walking away and left us alone for over 15 minutes while another lady sales person came to help us check out. Then it turned into an argument when he finally came back because he said that the lady stole his sale. We were in the middle of all this when all we wanted was to buy a new mattress. In the end, the manager had to come and intervene.And we ended up getting the wrong mattress in which we absolutely can't stand. The mattress is super hard and uncomfortable.And now we are stuck with a mattress that we don't want. After all these years of doing so much business with ashley furniture we are done never again. We will take our business elsewhere.

Yesterday, my wife and I went bed shopping at Ashley furniture really pleasant experience. The gentleman that we dealt with his name was Dave very professional extremely thorough very patient did not feel like I was being rushed. He very much dedicated his time and knowledge to make the bed buying experience, a pleasant one highly recommend Ashley furniture and their extremely friendly staff. If you are in need of any furniture, it’s a great place to look. Big shout out to Dave with the ponytail from Ashley furniture

Very impressed with the service and help from Brian. So friendly and kind. The latte was a surprise also. Been to many other stores and never got the offer of coffee or latte. Very thoughtful and explained everything so well. He’s a keeper. Professional in his attire and nature. Lynette Keator.

Very pleasant shopping experience and Yvonne our sales person was fabulous.

Good selection. Nice staff who don't pressure you. I will definitely use them in the future.

My sale person was Dave Day he was very helpful and informative and I was able to get what I came for He was very kind and patient. I would do it again with Dave. Thank you.

Yvonne and Adam were great. Very courteous and professional. They made buying a new bedroom set with mattress easy.

John was great. Patient and answered all my questions!!!

Great experience.. lots of help all our questions were answered and we made the purchase. The delivery was wonderful and I wouldn’t hesitate to use Ashley Furniture again

I really liked your sales person Terrence. Very helpful, polite and answered any questions I had.

DO NOT BUY THE WARRANTY "5STAR SERVICE PLATINUM FURNITURE WARRANTY" ITS A COMPLETE RIP-OFF!!! The plan is trash this was the first and last time I buy from Ashley.... Bobs is the way to go!!! Absolutely nothing is covered even though is under the meaning of "COVERED DAMAGES" of the SUPPOSED WARRANTY! The customer service of the warranty claim is retarded as well!! I tried to explain that when you are trying to submit a claim in, it won't give you the single option of bubbling of the wood, it has some other stuff within that option and so the "5star" more like a -100Star will tell you that is not covered due to cumulative damage which I was just trying to report one at the time of the claim and the claims representative kept saying that I had reported stains and other stuff in the claim which is not true that just how the table looks.!!!!!!!! THATS THE ONLY OPTION IT GIVES WHEN TRYING TO SUBMIT THE CLAIM!!! THERE IS NO SEPARATE OPTION FOR BUBBLING!!!. JUST DO YOURSELF A FAVOR AND DO NOT BUY THE WARRANTY AT ALL!! BOB\S FURNITURE IS EXTREMELY WAYYYYYYYYY BETTER WHEN IT COMES DOWN TO CLAIMS If I could give a negative 100 for warranty (third party warranty) I would. ASHLEY GET RID OFF THE 5START WARRANTY IS TRASH

Very helpful in placing my order to repair my couch

Ashley furniture store in Poughkeepsie is an amazing store. The staff there are great and the most helpful is Adam. I recommend anyone going in the should ask for Adam you won’t be disappointed.

Dave was amazing ! He was truly patient and helpful. He was answered all of our questions and helped us find the right sectional couch that we were looking for ! Totally recommend Dave!

Collin was great to work with. I didn't feel pressured or cornered with typical salesman conduct. He made my purchase process very quick, easy, and transparent. The store had great selection and presentation.

Amazing experience, and great service. Ask for Adam, laid back, very helpful and 100% real with information on the furniture. Overall 10 out of 10 with my experience.

I had a great shopping experience here. Big thanks to Jonathan he was very helpful and informative.

Really good experience

Extremely professional, friendly and attentive service. Solved our problem of unique size requirement that was not equally matched at other stores. Hope to return in the future!

Everyone was very helpful and friendly. I was really in a bind and they went above and beyond. Jeff was amazing and wonderful!!! Thank you!!! Thank you!!!

You know after a good presentation by the salesman which everything was fine no problem with him except after receiving the merchandise at my house and the delivery guys left because I said everything looks okay we were looking at everything and it does not fit in our living room correctly and the company says well too bad that's our policy and the salesman never told us that everything is non-refundable there's such a small fine print on the back of the paperwork that nobody reads and they don't really stress that to you so for that I'm giving two stars because now I'm down $2,000 for a couch that I don't need to have and they won't take it back at all so just be leery on every detail before you sign the paper

The delivery men were excellent polite and professional in the carrying out of their task. Much appreciated. Job well done

Yvonne was helpful and professional. The only reason for the 4 stars is I had to seek out someone for questions.

Great customer service and Johnathan was great

Our experience was very good. Brian was very helpful and not too pushy at all! We will definitely shop at Ashley’s Furniture again!

Shopped at numerous stores for bedroom set. Sales person (Alex) was knowledgeable and patient as he went over several different displays, before deciding. He went over price, which was fare and several payment options, not pushy either.

Adam was amazing!!! He dealt with me and my indecisiveness. He offered so many options and gave us all the time we needed. Thank you Adam!!!!

It was amazing I was treated very well and with great customer service 😊. Will definitely come shop again.

Adam was wonderful!! Happy with our experience

Buying my bedroom and dining room set was an excellent experience! We intend on going back for more furnture! Colin was our saleperson and he was excellent!

Johnathan R . Gave a Great experience super professional !!!

Our salesman was really good!

Dave my sales rep did an amazing job!!! He was soooo patient, kind and made sure I found exactly what I was looking for!!! Dave u get a perfect score from me which I Never give perfect scores!!! Thank u again Dave!!!!

Brian was patient, very helpful & we were able to get exactly what we wanted

It was great that why I came here cause of the experience they have with me couple years back.

We had a wonderful experience with Dave. He was very helpful and knowledgeable.

I normally don’t leave bad reviews because I’m a bussiness owner so I know how it goes but I Would give zero stars if I could. I purchased a ottoman from this place and it has been a nightmare for two months now and still don’t have it. First i ordered it and didn’t arrive till a month later to find out it was stained all over and I had to go personally to get answers because no one would give me an answer. Then the manager ordered a new one and told me to keep the damaged one (which I got rid of it because my appointment is too small for two of them plus who wants a stained ottoman?) so after 3 more weeks when I thought I was finally getting the new ottoman, they couldn’t deliver it because in the system said that it was a exchange which couldn’t happen because since the manager told me to keep the damaged ottoman I got rid of it.. NOW the manager ONCE AGAIN ordered a new one and I have to wait a few more weeks for it. 3 months trying to get a ottoman SMH. Bad communication & poor customer service… they want to you purchase and they will be on top of you until it’s paid then when you have a issue no one will answer, The store never picks up the phone and you have to go in person to get to talk to someone. I WOULD NEVER RECOMMEND THIS PLACE, SUCH A BAD EXPERIENCE

Jonathan was a rock star super friendly . Answered all my question great personality really happy with costumer service and with my purchase

David and Brian were great and very helpful in helping us pick the exact furniture we needed. And the bed system to help us get the perfect bed and set up for our great night sleep

Brian at the Poughkeepsie store went above and beyond to make sure we were happy with our purchase! He was very attentive and worked very hard for us!

Adam was amazing 👏🏾 helped me get the furniture and accessories for a great price!!! 10-10 review

(Translated by Google) Very good service from Mr. Colin, very pleased, thank you (Original) Muy bueno el servicio de mr colin muy complacido gracias

Adam answered all our questions and was very helpful. Can’t wait to get our new bed

Jonathan R. met my urgency to be in and out of the store quickly. There were no unnecessary sales rambles. He gave professional advice on carpets I was shopping, adding personal suggestions, recommendations and options. Great customers service!

Sales staff was very informative and helpful. Dave and Brian were great to work with. Great salesmen we went in for a bed frame and came out with bed frame and new mattresses. 🤦🏻‍♀️🤣

Yvonne is a lovely woman who was extremely helpful and insightful about what I was looking for and purchasing . Would come back and get more furnishing for my place anytime with Yvonne’s help.

Excellent service - TJ was patient helpful and went above what his job entails. I will definitely suggest Ashley and TJ to my friends - He was the BEST

Spent months looking for a loveseat sized sofa for a smaller room in a darker color. Don't like light neutrals. Found just what we wanted at Ashley's. Sales person, Yvonne, was very helpful with no pressure to buy.

There’s are a lot of positive things to say. Shout out to the Ashley team at the Poughkeepsie location specifically Jonathan and Adam because that’s who I worked with specifically to get my furniture and financing. I must say, if Jonathan and Adam are a reflection on the team dynamic there, then I can only assume the Poughkeepsie location has the best team ever! 10/10 recommend seeking out one of those two for a pleasant shopping experience. Super easy to talk to, friendly, very knowledgeable and honestly they made it an over all super chill experience and believe it or not, they had ACTUAL PERSONALITY AND UNDERSTOOD HUMAN INTERACTION. It seems like basic human decency and the art of interpersonal conversation is lost these days but NOT at Ashley Poughkeepsie. The Ashley team at Poughkeepsie make you feel very welcomed and noticed and they are splendid to talk to from start to finish. By the time you leave the whole exchange felt more like pleasure than business. If I were you, that location would be my next stop for furniture.

Don’t recommend this place for one too many reasons . They are the nicest when you buy and they are not behind the product and don’t care. Don’t even get me started on third party protection plan . Forget it

My boyfriend and I, came in looking for a sectional. The sales rep, Adam was very professional and relatable!!!!

Adam was excellent. Very helpful

Very bad. I was supposed to get my delivery on time. Still waiting 😡😡

Great customer service. Everyone was very helpful and friendly. We found just what we went in for. Thank you!

One of the worst people you will meet in your life time is a manager over there named Neeko. WATCH OUT! This guy will lie to make sales. He is the definition of deception and will do whatever it takes to close a deal. He put me and my wife in a horrible situation and strictly because of that man I will never go back to Ashleys home furniture. He will come across nice and that hes helping you out. But i promise you do not trust that man or the store in wappingers. His name is NEEKO and the guy is a complete scum bag. I would give 0 stars if i could.

A truly welcoming experience! Adam and Brian were so accommodating to my specific interests. They were extremely helpful and supportive without being too pushy. Highly recommend and will be returning.

Brian and Adam where amazingly friendly, honest and helpful

I got exactly what I came there for with excellent service from Brian..

Ada and Adam were great! Got a great deal on my sons bedroom set.

Great experience. Mike was helpful in getting me what I needed. Quick and efficient paperwork with Sonja. They made buying a new bed so easy.

Very friendly listened to me and I found just what I needed

Adam was a awesome, and understanding sales rep to work with. He gave us a lot of information to consider and we did not feel rushed. We ended up changing our minds after the purchase as we were walking out the store, and he was accommodating and helped us with the changes, and got the furniture we wanted and needed rather then just trying to make a quick sale. Over all we spent about 4 hours in the store and his humor helped with what have been a very stressful shopping process. He made us feel comfortable with our purchase and delivery.

Tons of readily available help, staff was all pleasant. Keep in mind when buying furniture from the outlet, they do not deliver.

Great service, very knowledgeable and very helpful

Employees were all very helpful and knowledgeable! Great experience!

Latoya ,Terence,and Alex were awesome🌹🌻🌷I'll definitely be back🌹🌹

Excellent customer service 👏

Yvonne was wonderful! She helped us add to our existing couch and replace another. Great experience!

Adam was a great help today! Very attentive and patient. Can’t wait to receive my purchase! Thank you, Adam Kim

I had the best experience Adam my sales person went above and beyond to help me. All the sales people were so helpful I’m so happy I went to Ashley’s in Poughkeepsie.

Would give zero stars if I could. I was mislead by a sales associate in the Outlet store as to the price of the couch I was interested in. I was told the wrong price for the protection plan as well. When I placed the order the price was DOUBLE what I was told and if it wasn’t for the fact that my children were with me and the whole process of ordering it was taking so long and I needed the couch asap I would have walked right out. They scheduled my delivery for a Wednesday so I took off of work to be available all day that day. No one called me leading up to it, no email saying a time frame. I called on the day it was meant to be delivered and turns out there was no delivery scheduled for the day they said! And no explanation even though I showed them the email confirming the delivery being scheduled for that day. No email rescheduling. No phone call. Nothing. I’m appalled that this company doesn’t care about its customers. It is a clear disregard of my time and money. Will never shop here again.

Always a pleasure....sales personnel knowledgeable & not pushy.

Service was great, prices good. Excellent quality

Adam was awesome

I have been very sick for the past few months.My daughter and my sister took me to Ashley. They were both doting over me and trying one sectional after the next and back Again. COLIN showed a few to us and stepped away, it seemed like hours we were Trying to decide on which one would be best fo me. Finally found one we all felt Comfortable with. There was COLIN, to give us info and measurements. He was sooo Patient, and sweet. That’s the kind of salesperson I am happy to buy from.❣️🇺🇸

Great experience as 1st time buyers from Ashley. Our sales person, Destiny, was knowledgeable, patient, took the time to listen to our wants & needs and found us the perfect loveseat for our family room. Great quality furniture but even better customer service from Destiny! Thank you!

Terrance did an amazing job from the moment we walked in. I definitely recommend his services when shopping at Ashley’s. Enjoyed my experience!

Amazing customer service! Very thankful for help from Brian, Yvonne and Terrance. I appreciate it everything you did to make a very happy customer!

Love the furniture and service thus far from Ashley!

At first the associate named Brian was helpful and friendly and then everything turned into a nightmare when part of our couch could not fit up the stairs. We explained the situation to Brian hoping for a fast resolution but he just gave us a run around and we even tried meeting in the middle by refunding that part of the couch and getting another chase to replace it (we asked for another chase because the first one fit up the stairs). Brian said it’s not possible and gave us a number for a third party breakdown service that was not helpful at all. We came back and spoke to Terrance who sorted everything out with no issues. We got our chase this morning which we are happy about.

My associate Brian was terrific and Patient

Nice and they want to win you business.

Excellent

Store and furniture were great. Sales process was easy and delivery fast. Only negative was delivery information disconnect with text messaging even after trying to correct twice.

Very pleased with my visit to Ashley in Poughkeepsie, NY. My sales associate Destiny was very helpful, friendly and accommodating.

Emily was great! Very polite, respectful, no pressure, was patient, gave us some space. She is an asset to your company!

Great experience and Brian was awesome to work with.

Colin was very friendly as soon as I walked into the store, he is polite, knowledgeable, professional and he was happy to help me find a couch, ottoman and accent chair, I highly recommend Ashley, this my second positive experience at this location, thank you!

Brian was great , he did not over power my shopping experience, he was readily available for all of my questions and helped me out with any concerns I may have had from measurements to accent pieces . He was very patient with me when I was being very indecisive and he made my decision making process extremely painless and smooth. If you are looking for furniture and want a simple easy experience, go see Brian . I promise you will be amazed with his service and happy you did ..

Nick and Terrance were a great help in narrowing down my purchase. There was soo much to choose from!

Yvonne was very helpful and courteous.

We had an excellent experience at Ashley furniture , brain was amazing and such a great help to making our home just right ! We will definitely be coming back for further needs

My husband and I had an amazing experience here…Yvonne helped us find a beautiful and heavenly comfy sectional couch, and a gorgeous accent cabinet that we are using as an under tv entertainment unit. She was amazing to work with— incredibly patient while we explored everything as we had our 7month with us—and showed us everything we were interested in and listened to all our preferences. She made the shopping experience so nice that we are really looking forward to going back for some other things we saw and we are incredibly excited for our new couch to be delivered. What we found was also better priced than the similar couch we found at Raymour and we liked the color options better. They had a lot of really nice stuff and affordable pricing.

Walked into the place and walked out with furniture!!! The sales person was informative and cordial.

Very helpful I choose a sectional sofa that was not at the store......Colin& Diana in poughkeepsie were just outstanding with their knowledge. Delivery was made this morning and the gentleman that delivered were very professional ... . The experience was definitely excellent.

My Wife and I visited the store in Poughkeepsie. Ada was very nice upon us walking in the a store. She greeted us with a smile and offered us water. Brian S. was our salesman and he was AMAZING. He was knowledgeable about each piece of furniture. He explained everything in full detail. Brian keep a smile on his face. My Wife and I were pleased with Brian. Please by means if you come here please ask for Brian. My Wife and I left with a smile on our face. 😀😀😀😀😀

Words can not express how grateful I am for the kindness I experienced at Ashley. The first smiling face I saw was Yvonne and she was so helpful. Saying she went above and beyond is an understatement. I found everything I wanted and more. Her patience with me and my children running around was amazing. The customer service here was impeccable. I'm coming again to furnish the rest of my home.

Brian was amazing. He gave us the time we needed to finalize our decision. Super excited to lay on our new couch!!!!

Very nice helpful. Explained everything

I have had nothing but positive experiences with Ashley furniture and this one was no different. Our sales contact, Yvonne, was knowledgeable, patient, attentive. We never felt pressured and all our questions were answered. We will definitely be back!

Yvonne was very professional and polite. She was patient with me when I was trying to decide which sofa I would purchase. She also showed me how to turn a right facing chaise into a left facing chaise. Yay! So I bought it! Thank you, Yvonne!

Sales person named Destiny, So amazing, so helpful, so patient ! 10/10

Buyers beware of the warranties on mattresses and furniture they sell you. I was convinced to buy their 130$ mattress cover so that my mattress could be warrantied. As well as an additional furniture warranty on my couches. Nevertheless I had to try and utilize both these warranties and it’s been nothing short of a nightmare. I was unaware that if you have any stains on the mattress they deny you a warranty. I used their mattress cover how is it my fault stains still got through and what does that have to do with the fact that the springs on the mattress are sticking out the sides within just two years. It’s honestly just an excuse to get out of helping the customer. For the couches I did everything they asked and it’s been a year and nobody has handled it. I’m so over these million dollar corporations taking advantage of people. I will never shop with Ashley’s again. They sell overpriced garbage and don’t care about what happens with the people after they walk out their store, nor do they care about honoring any of their warrantees. Don’t waste your time go to an honorable company and buy good quality furniture.

Wonderful, attentive, expert knowledge of inventory & workmanship in each piece we tried

I would definitely return Brian and Meagan were so pleasant and very helpful 😊

Great location. Lots of displays. Great salespeople.

Had a great experience working with Destiny to help me get the piece of furniture I desired. Very professional and helpful.

Shopping today at Ashley was a very good experience. Brian the sales person was quite helpful and knowledgeable.

Large selection of furniture and friendly staff.

DO NOT let yourself be talked into buying the protection plan for a couch. It does NOT cover cushioning at all (which is like 90% of a couch!!). I really feel like the salesperson at Ashley should have been transparent about this...especially since we mentioned it as our reason to buy the plan. So disappointed I spent $280 on nothing.

Destiny was fantastic!!! She really listened to what I was looking for and helped me find the that best fit my needs.

Very happy as soon as I walked in the store, salesperson Nick try his best to keep me happy at the end bought livingroom sofa, queen side bed and a midium size dining table great discount. Thank You! Ernesto from: Newburgh New York

Yvonne and Brian are lovely! Very helpful would recommend

Just bought my forever home and went in to Ashley Furniture. Very friendly staff. Markese and Destiny were amazing! They made me feel like I had an interior designer working for me. The process did take a little time as there was a mix up with what I wanted, but it was cleared up as soon as we noticed it. Will definitely go back for more pieces as I settle in.

Brendan and Nick were fantastic!! Super helpful and very friendly. Would highly recommend coming to this store

Brian the Associate was very patient and accommodating. He showed and suggested items we were looking for which made the experience as pleasant as anyone could ask for.

Don't buy their furniture. It is so cheap. We bought a couch about 4 years ago and it started to break almost right away. I am finally done with this one and bought another couch from a different store. When I took this one apart, it was made out of plywood and staples. They used a cardboard for the front corners of the arm rests. No wonder it broke

Customer service is great. Thank you Nick for great service at Ashely Homestore in Poughkeepsie on route 9.

Yvonne was beyond professional,kind,and extremely helpful in making my shopping experience a complete pleasure. You are very lucky to have her as an employee for Ashley's.

Knowledgeable, friendly and pleasant

Nick was very helpful & friendly

Nick was Great.

Our sales person Destiny was very helpful and courteous. However I was not happy to learn the delivery charge to deliver 1 chair is $169.99. Seems a bit outrageous. But Destiny did a great job so that's why I still gave a five star rating.

Friendly staff. Salesperson greeted us at the door. Inquire what we were looking for. Took us right to what we needed. Very happy with our purchase and Salesperson.

marketers was are salesman he answered all are questions he took his time to make sure we got everything we needed

I visited the store twice, and was assisted both times by an associate named Markesse. He was very helpful, knowledgeable and patient. The store was clean, well lit and organized. The associates offered complimentary water and Starbucks coffee. There is something there for every price point. I'm in love with the pieces I purchased and will definitely be purchasing from this particular store again.

The staff member that helped me was really nice and she had the patience to show me different things in the store that I possibly like. I ended up buying something that was not on my list because of her great customer service! Thank you so much Destiny at Ashley furniture! I really appreciate all the help and your hospitality!😀👍🏽

The Facility is beautiful and I would like to thanks Mrs.Ayda she was so helpful a great experience dealing with her,I’m very happy that i made a purchase at Ashley store.

Colin is a great salesman, no pressure and extremely helpful with great ideas. We will definitely buy from him again.

Friendly listened to what we wanted and had what we needed. Brian our service rep was on point!!

Michael was an exceptional help to finding our perfect couch. He was extremely friendly and listened to all of our ideas.

Absolutely amazing experience full of knowledge and experience highly recommend checking out this wonderful place to get fantastic future and a professional experience

My experience in the store was great! They really took the time to see what we were looking for and helped us pick out a perfect mattress. Unfortunately when our furniture was delivered, our king size bed set was delivered with a queen mattress. Additionally our sofa did not come with a hook for our chaise. I called customer service, sent pics and turnaround time is supposed to be 48 hours, it has been over a week and still no call from technician or anyone. We had to return mattress and at the end it was not a good experience and will not be repeat customers.

Adam and Brian helped sell me a LuxBreeze Tempur Pedic mattress and I appreciated how welcomed I felt from the second I walked into the store. Both Adam and Brian were very helpful with pointing me in the right direction for the exact type of mattress I was looking for. Brian set me up on a machine that showed me what type of mattress would fit me both and then gave me a few options that would best suit my needs. Both were very professional and would recommend Adam and Brian to anyone at anytime.

Brian and Adam are super knowledgeable and take the time to work with you to get the best deals, explain the difference between prices with any extra features, and are both kind and patient. They’ve worked super hard to make me and my family as happy as possible. This company is really great and I’m happy to tell others to come here for any furniture needs over any other because of employees like them.

The price of the sofa was $2,299. in the store. Ended up paying $2,100 out the door. Got home & saw online that the sofa was $1,699 on the Ashley site! Then found the same exact sofa for $1,310 from 1Step Room’s to go. Cancelled my order & I don’t plan on shopping at Ashley again! EXTREMELY DISAPPOINTED!!!

We just came in to browse, but the selection was amazing. The livingroom set seemed tailor made for us. Brian P. provided top notch customer service, which is a deal breaker for us. We'd definitely recommend Ashley Furniture Store.

I was helped by both Brian Squillace and Mike Richardson. To say they were both exceptional is an understatement. They were both INCREDIBLE! They both were very knowledgeable, very courteous, and very professional. They accomodated both my wife and I every step of the way. If you go to Ashley, make sure you ask specifically for them by name! Thank you guys for such an incredible experience. I wish all furniture stores provided an experience like this.

Brian Squillace was very helpful and knowledgeable! He made several great recommendations and I’m very excited to have everything in my place. Thanks again Brian👍🏼

Very knowledgeable, I was comfortable through out the process, more furniture to buy and will surely have Adam as my salesperson, Great salesperson!

We came to the the Ashley store in Poughkeepsie the sales man Adam was so helpful, friendly and honest.. if it wasn’t for him we wouldn’t have never made a decision on what living room set to purchase. We will certainty be back and we look forward his assistance in the future! Thank you

Rodney was amazing. I designed an entire house with him. He was extremely informative and knowledgeable. I will for sure be coming back for all my future purchases. Ask for Rodney folks you won't regret.

Markese was great. He stuck with us patiently walking through the store educating us about different furniture pieces until we made our choose. All the staff are great. We have bought from Ashleys several times to furniture our new house.

Thank you so much Brian S. for all your help! Your expertise & guidance with my order was truly appreciated!

Staff was very accommodating, friendly & knowledgeable. Store appearance is presentable & organized.

My sails man was nolagable showed me alot of options exspantion of each pieace was excellent was very polite look foward too shoping there again in near future

From the second we walked in, we felt welcome, without feeling like we were being constantly followed or watched. Terence checked in with helpful info here and there, and was immediately available when we had questions. We ended up finding exactly what we were looking for, and the whole process was so quick and the prices were SO fair. Highly recommend, and if Terence is working, definitely find him!

I have purchased furniture in your Yonkers and Poughkeepsie stores and found your associates to be exemplary

Thank You Tony for all your help…You went above and beyond to help me find what I was looking for!!

We came in December and purchased almost an entire apartments worth of furniture from this store. The customer service was divine but the people who installed our bed were awful. They didn’t speak to us, and instead of letting us check the install they forced a phone infront of my boyfriend and told him to tell their boss they finished???? They hurried him and told him he didn’t need to check cause it’s done and then left abruptly as soon as he said yeah they’re done. Once we finally got to looking, they broke the wires of my desk and are missing viable pieces to it. That I can forgive what I can’t forgive is the fact they installed our bed BACKWARDS Which caused it to split in the wood today and completely break. We haven’t had this bed even 4 full months yet. This is very poor workmanship and now we are out 6k ……we have to get a new bed frame now and are very upset.

Not very happy with the amount of time that it took to receive my purchase.

Austin was extremely helpful, there was no need to continue to shop around we were in and out within an hour.

Brian was a fabulous salesman. He helped my wife and I select several rooms for our house. Very knowledgeable and helpful.

Excellent service, will recommend to family and friends. Very content with my furniture.

Collin was extremely helpful and awesome. We told him we would be right back, Austin took over as Collin was on break. Austin did a fantastic job, both men were very professional and expedited our business efficiently!

Ashley had exactly what I was looking for

Terrible experience. 5 piece bedroom set, only one item wasn’t damaged. Zero communication. Call center employees have no interest in helping. Salesmen unresponsive, no answer when you call the store.

Giovanni Quinones was a wonderful sales men, he was charismatic and gave amazing customer service.

I placed an order 2/23/23 with a delivery date of 3/10/23. Was told I would get a text for delivery the day before by 7p. No communication whatsoever. Seems the store was on “holiday” according to their voicemail. I called the corporate center on the 10th at 9a only to be told by Daniel that delivery would be the 15th. I called back spoke to Patricia. I wanted to know when the delivery date was changed. She did not know but she had a delivery date of April!! At this point still no communication. Drove to the store to settle the issue. They lied they refused to acknowledge the time and consideration I had invested in this delivery. I cancelled my entire order. Now, let’s see if they make good on the deposit refund. Stay away from Ashley!! I’m reluctantly giving one star just to get out of this post

Sean was very professional and very helpful. I would recommend Ashley to my friends and family

We had an excellent experience!

Markese Shelby was very helpful and very informative during our experience at Ashley. He was kind and answered all my questions. I will be returning to this location soon. Thank you for being great.

Great customer service they helped me purchase the perfect couch and loveseat

Confirmed delivery and never showed! I took the day off. Called 3 times and recieved nothing but excuses and lies. What a total run around. Furniture you order comes all separate deliveries....been 6 weeks since our purchase and still do not have everything I ordered. What a awful experience.

Very personable knowledgeable answers all our questions very helpful in making our decision

Our salesman was awesome, he was not pushy at all. Very knowledgeable on the products, and helped guide us in the right direction

Sales personnel were awesome they deserve a raise

Excellent sleep sales team with Austin and Mikayla! They really helped me find the perfect mattress with an adjustable frame for my new condo! They were kind, knowledgeable, and got me to a price point I could afford when I desperately needed a fresh start! 5 stars!

Was not at first able find assistance with sales person however a regional manager did help me and was friendly knowledgeable and I was able to purchase want I wanted quickly

My friend purchased a mattress. Adam was very courteous and helpful. I bought a discounted vase and shell trinkets!

Sales people were very nice and accommodating to what I ordered

Colin helped me order a new reclining loveseat for a small living space in my home. He was extremely helpful and did not pressure me into purchasing anything. He made the process very smooth and simple. He responds quickly to any questions that I have and has been an absolute pleasure to work with. I highly recommend that anyone who is searching for a new furniture piece should work with him.

Our sales person Markese was very helpful in helping us with our decision.Showing us different options for what we wantrd in furniture making the purchase easy.

Purchased a couch from them. Delivery guys were amazing! Kind quick, courteous. Best experience ever...plus couch was on sale!

Great furniture, great prices, Austin hooked us up.

The man who helped me, Brian, was very helpful, patient, and not pushy at all.

Great service, great deal, great furniture. I have no complaints about my experience

Colin in awsome. Very helpful. I'd confidently recommend his service to any future customer.

Great delivery team. Early and efficient

Good shopping experience and delivery was awesome.

Polite, professional, knowledgeable, courteous. Will refer Brian , gladly.

Great overall experience from purchase thru delivery!

The furniture is fine, the in-store salespeople put on a good show. What happens after you pay is not fine. They don’t have their own delivery staff so the people bringing the furniture to your house are independent contractors, usually in an unmarked vehicle. Ours randomly decided our mattress was the wrong size, spurring two hours of me being in the phone with service people trying to figure out if we could get a replacement in time to still host family for Thanksgiving (our delivery was delayed two weeks to the day before the holiday). The compromise we reached was that we would keep the mattress until after the holiday then they would do an even exchange. The delivery guys bring the mattress into our house then ROLL IT UP LIKE A BURRITO AND TIE IT WITH TENSION ROPES. They got the mattress upstairs, unwrapped it, and whoops the mattress had been the right size all along, but it’s got several stains. We were under the impression we were going to get a follow up from customer service after the holiday, and that impression was reinforced by our delivery guys who took photos of the mattress’s stains and said they were reporting them. So, because we were told we’d be getting an even exchange, and nothing else, we didn’t reject the mattress for arriving damaged or for the additional damage the delivery guys did to the inner springs when they rolled it up. Unfortunately, we didn’t receive a follow up and every time I’ve contacted them for the following two months, they’ve told me if I contact them via email, I should be contacting them via telephone. When we call, we’re told we need to email instead. Every interaction, they pretend it’s the first they’re hearing of it. So we have a dirty, lumpy mattress and 4 delivery attempts later, we’re still waiting on our additional pieces of furniture because every time our office chair gets rescheduled, it’s then cancelled again the night before, the day of, or, once, on Christmas Eve because it “has arrived in a condition that is not acceptable for delivery.” So, yeah. The furniture we got is fine but overpriced for the quality and the service is atrocious.

Dealt with Angela, very helpful & process was very smooth. Definitely recommend!

Rodney from the Poughkeepsie Store was a pleasure to work with! He knowledgeable & was very patient with me! I would recommend the Ashley Store in Poughkeepsie. Tracy

Rodney did great with our purchase, very professional and helpful.

Brian was Very helpful.and kind. Great experience shopping here at Ashley!

Nicholas R. was very helpful choosing a new couch, especially with what we were specifically looking for.

Adam was very helpful and knowledgeable about the products. Would definitely return for future purchases with him.

Rodney the sales person was great, no pressure, helped with the financing and set up the delivery. If you go shopping at ASHLEY ask for Rodney.

Adam is a Pleasure to work with. Very personable, and gives you exactly what you need.

We found a great bed for us and our sales person Angela was so helpful and friendly.

We had the pleasure of being assisted by Brendan Walsh at the kingston store very helpful

Experience was great. Sales person Mr. Rodriguez was helpful, and friendly.

I would delivery Guys was so pleasant they did a fantastic job they make sure everything was in place before they leave thank you again

Sean is an awesome associate who helped me. Was very knowledgeable and very polite. It will be very likely that I will be in to see him on future purchases

I will not recommend to shop at this store. I had an exchange of the couch made, the one for a less prise. At first I was told that I'll get my money back, now they are holding $800 in their store. Its been a year, Noone can refund me money. Cannot spend it on online orders either. It's $800!!!!!!!!!!! Disappointed

Markese was awesome pleasure to work with

Great experience from shopping to delivery!

Had a very pleasant experience at Ashley Home Furniture Store. Salesperson was friendly and knowledgeable. Would definitely go back for future purchases.

Very friendly and courteous love the experience❤️

Excellent service!!!!

Every time I am looking for something new for the house, this store is the place to purchase from. Never have been disappointed.

Saved $464.74 After found a better price online so yes they did a good job after challenging them so do your homework first

Great !

The sales person was wonderful. The 2 delivery men were amazing they worked so hard to get this couch in here they were sweet considerate and respectful

I had a wonderful experience at Ashley furniture. I was helped by Niko and he was extremely helpful, personable, friendly and professional with me. Niko made buying our furniture easy and stress free. I would highly recommend this store, the people that work here are so inviting, accommodating and pleasant. I understand they are trying to sell a product, but they do it in a way that does not make you feel pressured or uncomfortable which is rare to see today.

I purchased an entertainment center that was delivered damaged. It took weeks to find out how to get the furniture returned. It's very difficult to find the right phone number to call - chats and texts which are generally non-responsive.

Great service. Beautiful showroom! Love furniture! Purchased several pieces and extremely please. I’ll be shopping there for my house in the future!!!!

Giovanni was a pleasure to deal with. Listened to our needs and found us what we needed. He was funny, and very educated on the products in his store. Had to visit several times trying to find the right merchandise, which i finely did and he was always eager to help. Fabulous salesperson, highly recommended for a perfect customer experience.

I really enjoyed visiting this furniture store. There is a wide variety of topics to choose from. A very cohesive team. Competent and professional approach. Very friendly, always with a smile. I would like to mention two employees with whom my husband and I interacted. These are advisor Brian Squillace and Sean Annan. These guys are great professionals!

Gio is the best!

Giovanni was very helpful friendly and made us feel comfortable about our purchase with no pressure. He's a great salesperson.

Such a great experience! Niko in the Poughkeepsie location was very welcoming and knowledgeable! He provided great feedback and suggestions that helped me and my fiancé select the perfect bedroom set for our home! This is our second big purchase at Ashley's and we will definitely be coming back to this location for our future needs.

Ayda was excellent. She didn’t try to sell me what I didn’t want. She knew what I liked

Very friendly customer service and professional.

Salesman was great

Went in knowing exactly what we wanted , easy sale. When it's time for delivery to get set up my "salesperson" Ayda and manager Terrance won't return my call, very unprofessional and makes me think twice about he next room we wanted to re do.

Our salesman was exceptional in fitting us for a mattress that fits our bodies and helps with our sleeping styles. He went out of his way to help us in what we needed.

I purchased a living room set in July from Aly and Meghan, they were patient and accommodating with me. Ultimately, they helped me choose the perfect set and helped arrange for a delayed delivery as per my needs. I am exceptionally happy with the overall experience and recommend Ashley and these two incredible representatives, my heartfelt compliments.

I spoke to Terrence on the phone… He was a pure gentleman which made me come right in to purchase my couch… When I arrived he was busy but I was assured he’ll be right with me in the meantime Mike took care of everything! We got the deal done and we can’t wait to receive our couch on Thursday! What a great team you guys have! I have been in sales for over 15 years and I never find people that treat customers the way I do!

We started our search at Ashley's. We almost never buy the first "anything" we find. We met Giovanni,and we left without buying anything. When we decided to buy, we returned to Ashley's because Gionvanni was the best. He gave us space to discuss the furniture between ourselves. He was close enough to answer questions when we had them. He literally rolled an end table through the entire store looking for a matching coffee table. We didn't even take the end table. He made furniture shopping fun.

Salesmen very helpful in finding exactly what I wanted. Did not have to wait long before delivery. Delivery was on time, very professional. Definitely will return and recommend Ashley.

I have to say Brian was outstanding and accommodating. I would do more business with him again

Extremely helpful and friendly people working at this 🏬 store

When you get a chance visit Ashley Home Furniture and go see Giovanni. He is an Amazing Sales rep and no matter what your looking for he will find it for you. He has helped me twice so far and i am more than happy with my choices. Thus far i have purchased a bedroom furniture and now living room pieces. This is the start of a Beautiful relationship.

Giovanni was so nice and friendly. We got our order done quick and easy!

Great purchasing experience.

**update** DO NOT USE THIS COMPANY After 2 months they replaced my broken (from factory) couch , after dealing with no calls , no updates , me calling myself, calling BBB , nothing was done . No compensation , nothing for the inconvenience , multiple days off of work and just told oh we could Have just got you a weekend time slot (never offered at start) TERRIBLE customer service

Colin was amazing to work with in the Poughkeepsie store. Very helpful with no big pressure. Furniture set I purchased looks perfect in my sunroom!!!

Brian and Adam are phenomenal! They’re both super knowledgeable and got me the best deal possible. I love going to Ashley’s because of the quality of the furniture and the friendliness of the company’s staff. I know the moment I step in the door, they’ll be there to answer any question I might have and make the experience fun and relaxing.

exceptional experience!

Fantastic service. Patient and helpful with information.

Fast delivery, great prices, and amazing team. The quality of the furniture is great too

My sales rep Niko was awesome. He was thorough and direct with answering my questions, moved some displays around so I could get a better idea of the furniture I was buying and whether or not everything was gonna go together. Never once did i feel pressured into buying anything the guy was great. I'd recommend the poughkeepsie location and their team any day. When it came to delivery man did they deliver! The team showed up in the time frame they had given me, they had everything in the house assembled and arranged how I wanted it in less than an hour. Hands down great experience.

They had a great selection. We came for a twin mattress and left with a living room set. Colin was a great salesman.

Terence was very helpful,informative and pleasant.Enjoyed my shopping experience.

Good quality furniture and you did not feel overwhelmed when we looked at furniture. Very friendly environment.

Amazing service Giovanni best salesman 5 ⭐️ no pressure at all!

I WILL NOT USE THE POUGHKEEPSIE LOCATION AGAIN!!!!! I bought a bunch of furniture and these two chairs from them last Thursday and they didn’t give me the screws that go with one of the chairs so now I have a chair sitting on my living room floor with no screws to put the legs on and I’ve called to try to get my screws from them and they answered twice and told my mother and I that they would call back with a solution, but never did. We both have called over a dozen times and the phone just rings until it’s disconnected. Unprofessional and they have so regard for customers when they make a mistake.

Amazing customer service, delivery was right on time, and they took great care to ensure everything was perfect with our new couch! Would highly recommend!

Niko and Johnathon at Ashley Furniture in the Poughkeepsie location are truly amazing and such gems. They made my shopping experience not only informative but enjoyable, too. They took the time to truly get to know me, answer all of my questions, and work with me to get exactly what I needed within my budget. Niko and Johnathon’s kindness, patience, and genuineness is what sets them apart, although the entire staff at Ashley is great. If you’re looking for a great place to get great quality furniture, go here!!!!

The salespeople are very professional and knowledgeable about their furniture. They take their time and don’t rush you into make a decision to purchase anything.

Thank you Suzanne Ficken in Middletown, New York for your excellent service. Suzanne found the perfect recling loveseat in a modern style for me. I had been to other furniture stores (including another Ashley store) but only Suzanne found exactly what I wanted. She listened to me and we had fun checking out all the styles. She worked with me on financing as well. All in all, I had a wonderful experience with her! Ask for Suzanne at the Middeltown store!

Great service

Great experience from start to finish. The salesperson actually listened to what we were looking for, style and budget and helped us find exactly what we wanted. And the delivery guys were exceptional! Very fast and made sure everything was set up correctly. Very nice and professional and polite!

Best sales man great experience

Niko was super helpful and friendly. The process was easy and stress free and my wife and I found a beautiful table for the right price.

Had a wonderful experience at Ashley in Poughkeepsie. Our sales rep Colin was awesome. Delivery was great even though it was before 7 am! I would definitely recommend them

Great Experience!

Very clean establishment. Aesthetically pleasing showrooms. Jonathan was very helpful. I was in out quick. Reasonable prices. You are greeted at the door but no one is too over the top or pressuring. They assisted in getting it into the car and everything went smooth and quick. As my daughter would say it was “ ten out of ten” !!

Great service in store and great delivery experience

The service here is excellent. Brian was great help me through the whole process. Everyone was friendly. Definitely recommend and well being go back.

Great people know there products

An absolute nightmare all the way from the delivery to the quality of the furniture. Stay away if you dont want stress and headaches….

I will always choose Ashley's for now on. I bought a bedroom set at Raymore Flanagan and for 10months I had to sleep on the floor waiting for it. I showed up at the show room once again, just to find out the vendor pushed it back again and got a refund immediately. Went to Ashleys right after. The employee was so friendly, told me to look at what they had and then gave me a bottle water. After like 20mins he found me, asked if I need anything. I showed him a picture of the bedroom set I originally did purchase at Raymore. He then showed me every bedroom sets that had the same concept. I picked the one I wanted, he took the time to explain the delivery process and the warranty which I bought. He also took the time to have me purchase everything with him so I didn't have to wait. 9days later the bedroom set was available for delivery. I didn't respond back to the text message I received. Two days later the gentleman personally called me to tell me it was ready and to pick a date for delivery. Even the delivery process was quick and easy. The delivery men were so friendly and even helped me figure out the best way the furniture would fit in my bedroom. I'm so happy with my bedroom set and had the best customer service at Ashley's. Thank you guys for making the horrible experience I originally had turn into one of the best and also for having my furniture be here just in time for the house warming party next week. Thank you!!!

We had a super fantastic shopping experience at Ashley Furniture Homestore! We were well taken care of by Giovanni as we shopped for bar stools, two couches and a patio set. We were super pleased at how reasonable the prices were considering we had several pieces to buy. Giovanni was very informative, upfront, funny and all around nice guy to wander around a store for an hour with. We never felt rushed or pressured at any point even when we were being most indecisive. We’re looking forward to receiving our pieces in a week (could have been sooner, but we needed to take care of a few things in the house first). All around great shopping experience!

Great salesman, Colin. Bought a top of the line Stearns and Foster mattress. Very friendly people and a good sale price.

Both sales people we interacted with were knowledgeable , patient and did. It pressure us. They gave us direction after asking what we are looking for and waited for us to make a decision that I feel so good about.

Friendly Salesperson, clean environment

Best furniture ever 😍

Just got my Ashley delivery. The furniture is beautiful and comfortable the delivery guys were friendly they put everything where I asked them to they reconnected my TVs for me they were so kind and considerate. Awesome experience! Thanks Ashley!

Meg explained the workings of the stool by getting up on it which helped me see how easy it would be.

We came in to shop for a bed and were warmly served by John. His customer service was excellent. We only learned it was his first day after he shared that with us; otherwise, we wouldn’t have known because he was so confident. I appreciated his honesty,when he didn’t have answers to our questions, he would kindly excuse himself to consult. Well done, John.