Ashley Store + Outlet | Poughkeepsie, NY 12601

Barnett — very personable, patient and pleasant to work with! He gave us great recommendations based on our needs for furniture and made us excited to come back to make the purchase.

Ashley Store and Outlet in Poughkeepsie is amazing. We were met with right away with Barnett, our sales guy, and he was amazing from the beginning. He was so understanding and completely helpful every step of the way. He gave us time to think and process our thoughts and concerns about our choices and was extremely helpful in narrowing down our choices when it came to practicality. Barnett is such a down to earth, empathetic and such a relatable guy that he made our experience navigating our needs seem less. Great store, great staff. They literally work with you to get what you want on top of the great quality furnitures they have!

We had a great experience with Emily who was so helpful and friendly! She helped us really narrow down our options, as we were looking specifically for a pet-friendly couch. There are so many options to choose from. Thanks Emily!

Thank you Ashley for the exemplary customer service. Everything was ironed out with a little patience and a ton of expertise, thoughtfulness and consideration. I'm grateful to my dazzlingly handsome salesman, Greg, as well as the guys at the call center. I can't wait for delivery!

Barnett did a phenomenal job selling us a sectional couch. He was very personable and friendly and didn’t push for us to purchase the couch. 10/10 recommend coming to this store to look for you furniture needs!

Phenomenal experience at Ashley Furniture working with Barnett was a breeze. Love the couch we purchased.

Barnett was great & super personable!! We will definitely be coming back for our next purchase!!

Barnett was wonderful, answered all of our questions, walked us through everything, worked with our budget, and was so informative. We will be buy from here again !!

I am blown away by the service we received from Barnett! He has been so smart, kind, welcoming, and patient. He is definitely the reason we walked out with a new couch today. Please ask for him next time you come to Ashley!! What a great experience buying a couch!

The BEST! Everyone is so kind and welcoming:) Barnett John and Terrance are awesome helped me pick out awesome armchairs

Walking into the store I already knew what furniture I wanted to get. It took 10 mins after walking in for anyone to come up to us. I showed the salesmen what I wanted. The prices online were way cheaper than the stores prices. They tried to up charge be three times. After I got my furniture I wanted to return it. The store told me to call customer service and customer service told me to call the store. I have been going back and forth for days with different people. They told me I only can get back store credit and need to pay a restocking fee. I would be losing 100s of dollars doing that. There is nothing in my contract that even says any of that and sales person never said anything about this. All around terrible customer service and terrible experience. Save the trip and go across the street to Raymour and Flanigan. Better customer service and furniture.

Do yourself a favor and go somewhere else. This place is terrible. Customer service is a 3/10 when you want to buy something and a 0/10 when you have any issues. First they tried to overcharge us 3 times. Then when we didn't like the furniture and tried to return it they have been zero help. I don't even mind the restocking fee of 20%. It's the fact that they only will give us store credit (which is does not say in the contract) and they won't help you in the store. You have to call customer service and we've been waiting a week for someone to get back to us.

Their customer service and manager Jonathon is awful. They make false promises. I bought a couch in August and was promised it would be delivered in 3 weeks. I still do not have a couch. I was promised a discount and still never got one. I was also promised it would be delivered today and took off work. No one decided to reach out to let me know that it wasn't actually being delivered today. I had to email and call to finally find out it is still back ordered. No one wants to help me resolve this issue. Bob's furniture has better customer service. So not shop here. It is not worth it.

If I can give them 0 stars I would. Do not shop here. They are liars and have awful customer service. I ordered a couch in August and they told me 3 weeks for delivery. It is now the end of October and still no couch. Taking my money was easy for them but trying to get help and answers is difficult. It was supposed to be delivered today. My husband took off work and this morning they told us they were not coming only after calling and texting them. They were not reaching out to me to let me know it was canceled. No delivery date in sight and they do not see anything wrong. Go to Bob's at least they have good customer service and people that answer.

The staff at Ashley‘s was extremely helpful and friendly. We were able to find the chair we were looking for!

Barnett and Gregg are Awesome!

Barnett and Gregg are great!

I had a great experience at this store! Branden was amazing in helping me select the right furniture needed for my apartment in Brooklyn. He was very patient, kind, attentive and gave exceptional customer service. Everything I ordered was delivered super fast and all together so I was beyond happy! Thank you so much Branden and Ashley furniture in Poughkeepsie!

Mike was super helpful in getting our new Livingroom furniture. Thanks again we love it!!!

Actually went to Hand and Spa and Facial Spa. Was awesome, great massage for 1 hour. Wish it was longer. Expensive but worth it.

Brandon was great, explained everything thoroughly, everyone in store was very friendly, the bottles of water were a nice touch.

I stopped by the store and was greeted by Kevin. He gave me a tour of the products i was looking for and I found something that fit my needs. Even though I didn’t intend to make the purchase tonight, Kevin made the process quick and easy. Terence and Greg were great as well in helping close the sale. Great job by all.

Great service, Ayda was very patient dealing with us making up our mind and my 3 little ones

Payday was very helpful and so attentive. Even gave her opinion which came in helpful. Great service helpful and very kind. Definitely recommend this store and Ayda in particular 👌🏾

I recently purchased a sectional couch from Ashley Furniture, and I couldn't be happier with the experience. From the moment I walked into the store, the staff was incredibly friendly and helpful. Branden and Collin guided me through the various options, ensuring I found the perfect couch to fit my living room. The quality of the furniture is outstanding, and the delivery process was smooth and timely. Overall, it was a fantastic experience, and I highly recommend Ashley Furniture for anyone looking for high-quality furniture and excellent customer service.

Terrible experience. I ordered a sectional over 1 month ago. It was supposed to be delivered this upcoming weekend. When I purchased the sectional, the sales lady promised that it would be delivered the date I needed it. Ashleys reached out to confirm delivery for this weekend. Later to find out the day prior to delivery, that its going to take another month to be delivered. After calling the corp. office, all they did was pass the blame onto the manufacturer. News flash- I purchased the item from Ashleys, not the manufacturer. Maybe I should have bought it directly from the manufacturer instead since thats all Ashley will do to remedy the situation. The assistant manager did do everything in his power to try to make the situation right, and even took money off the purchase price. But i feel bad for him because Ashley furniture should not be putting their employees in these types of situations because they cant properly manage their relationships with their suppliers. Customers should have more then a 2 day notice that their furniture is going to take an extra month to deliver. If you want your furniture to actually be delivered on time, and want to buy furniture from a place where they actually care about their customers, look elsewhere. They do nothing but offer empty promises. An experience like this should never happen.

Excellent customer service. We bought dinning chairs. Love Ashley’s

Great experience

I had an outstanding experience at Ashley Furniture in Poughkeepsie, and I can't recommend them highly enough! From the moment I walked in, Yvonne was incredibly helpful and knowledgeable. She took the time to understand exactly what I was looking for and guided me through the entire process with ease. Her expertise made choosing the right pieces for my home effortless, and her friendly demeanor made the shopping experience enjoyable. If you're in the area and in need of quality furniture, definitely visit Ashley Furniture and ask for Yvonne. You'll be in excellent hands!

Salespersons were very kind and courteous.

Great experience! I worked with the employee named Colin. He’s such a nice man. Very friendly and helpful. Should give him a raise!

Yvonne was so patient and caring with us. She catered to my 13 yo. We greatly appreciate her! Colin was quick with the financial part. He answered all of our questions. Sofa set bought! I’m sure we’ll be back for another beautiful quality item. I spy with my little eye something gray. Thank you Ashley Furniture!

Yvonne and the rest of the staff at this location were incredibly helpful! Not pushy, answered all of our questions, and helped us find the perfect pieces for our home!

Thank you to Colin, Mike and Cooksey. I would give a million stars if I could to this location. I would also recommend this location specifically …due to the level of customer care and professionalism my Mother and I experienced. Colin - it’s always so wonderful to have an associate who actually listens to your needs and accommodate them right away. We explained what we wanted and you exceeded our expectations. Cooksey, the thank you for assisting my Mom with the wheelchair… which was a lifesaver making it possible for my Mom to explore the huge store and shop for herself. Mike, you were at the front desk and I don’t know if you’re always there, but I can see why an organization would have you there as your cheerful and inviting demeanor is pleasing as a first and/or last encounter into a store. There were two other associates who assisted as well, I don’t have their names but I thank them as well. There was an environment of camaraderie that was refreshing and our entire experience was lovely. My Mother and I thank you all and we look forward to shopping at your store again. The experience was lit!( inside joke among Colin, Mike, Cooksey and I!) Ashley is lucky to have you all.

I had a fabulous interaction with the Sales Manager and he provided me with a price, all in, including delivery. I accepted the price and he said he'd be right back as I sat on the furniture I was purchasing. He reappeared and asked me to step up to the register. Then the amount he told me was $150 more than what he said 5 mins previously. He acknowledged his mistake, but refused to honor the price he quoted. He provided the wrong price, which included financing, but said he was unable to do anything about it, so I left. It was his error, not mine 😔 Other than that, it was great! Lol

Great at helping and understanding your questions and statements.

Wonderful service! Was greeted upon entrance and given well informed tour of products based on my aesthetic.

Purpose was looking for sleeper sofa. We were directed to the general area and after a few minutes we were helped by Terrence. We let him know what we wanted and after showing him a couple we saw online he helped us find one. Granted we went next door to another furniture store but Ashley’s pro r was better. We went back and completed the transaction. Terrence was a very polite, unassuming sales person. The staff worked together to complete the sale. Delivery fee was less than other store too, would recommend

Good experience! Fast transaction! Even found a comfy recliner in the clearance section that Jeff (warehouse worker) wrapped up & took out to my car. Jeff was also nice enough to inform me of a “Hope to dream” program that’s offers new beds to our youth. Thanks Jeff! I will return and update my review once I utilize the recliner and my new dining set.

Excellent service. The sales person, Ayda was extremely helpful and accommodating even though our purchase was just a recliner. She treated us as if we were purchasing half of the store.

I have to share my experience because I was so pleasantly surprised. Had been shopping for couches for 2+ months but couldn't make a decision bc all of the shipping online said 8+ weeks for delivery and we needed something sooner rather than later. We went into the store and were greeted by Jonathan who was such a pleasure. He wasn't pushy and really helped us to make a decision. We ended up ordering with him and then having buyers remorse and changing our color the next day. The store was super accommodating and gave us zero issues. We had couches delivered by the sweetest delivery drivers as well ALL with 1 week from going to the store. Will definitely be shopping for all my furniture going forward here. Thanks!!!!

Thank you, Yvonne, for assisting us on our recent purchase. We appreciate your help!

David was amazing and so patient. Can’t wait for furniture.

Yvonne was beyond amazing. Words can’t describe her! From the presentation of mattresses to finding the right one and then finding our furniture bed set. She had so much patients with us and provided professional service.

Branden helped us find the most beautiful dining room set plus 2 servers and some decoration items this evening. We had so much fun shopping. Colin (who we adore) usually helps us furnish and decorate our home.. but he had the day off ( he deserves it!) I love the way Branden happily stepped up and was kind enough to take care of us. We had such a GREAT experience with him, thank you so much Branden!! Ashley has the best quality with the best prices. Colin, Branden and their team are all fantastic!

Staff was very attentive and pleasantly listened to our needs. Giving and showing what was right down our alley. We are superbly happy with our choice. Thank you guys

John helped us out. We found the perfect kitchen set for our house

I always have a great experience shopping at this store. It’s always a pleasure working with Adam.

Weird lady wouldn’t stop following me around the store. Rude lady, when I was ready to leave, held the door open for me to leave. Just wanted to shop in peace.

Yvonne was an incredible advisor. She was kind, patient and extremely professional. She made sure I received everything I needed and at the most convenient price. She also was NOT hovering or pushy, but polite and ready to answer any questions when needed. I am extremely pleased with my shopping experience!

Salesperson was friendly, courteous and very helpful. It was a very smooth and pleasant experience.

We were greeted as soon we walked in the door. We were assisted by Cooksie he was very knowledgeable of the different features, materials, and build of the furniture. He listened to our preferences then was able to show us multiple options in our price range. He was very professional and friendly we would definitely comeback in the future and highly recommend this location.

This was one of my best experiences at a furniture store. Yvonne was great, she knew her product, was very professional, not pushy at all. She listened to what I wanted and found the right sofa for us. The delivery was flawless from our side as well. We will be back.

Adam.. Treated me and my son like family he is very professional. He definitely is a gentleman and also The floor manager also treated us as family, not customers

Our salesperson, Ayda, was phenomenal.

Colin was on point! One of the best salesman I've had! Ended up walking out with a big purchase when I was just browsing. I was glad when Colin mentioned that financing was an option. Great experience overall.

Staff was awesome ! We came in end of April and TJ was awesome , unfortunately he was at a new store when we were ready to purchase but Jonathan took great care of us ! Great staff , prices , pretty show room ! We can’t wait for our new sectional !

We were surveying reclining sofas at various stores with no intention to buy immediately. We had not seen anything that impressed us. Partly due to the quality of furniture at Ashley’s we became more interested. However, I think what really sold us was the personal attention and quality of service that the salesperson Adam provided us. Adam was very personable and helpful without being pushy. He gave us a comprehensive overview of the various qualities of the various sofas. He told us what distinguished Ashley’s furniture from other manufacturers. He let us look around without tailing us, but he was readily available to answer questions. Adam treated us like friends and not customers. I think his salesmanship is an extension of a genuinely friendly and outgoing personality. He made our decision to purchase an enjoyable experience.

After making over 10,000.00 purchases with Ashley, they refuse to be honorable and do the right thing. We purchased a mattress and box spring. After calling and advising that the box spring has a manufacuters defect, because when speaking to the sales people at the store our situation “has never happened before”. Instead of making an even exchange and showing some concern for our situation, the customer service reps advise that we have to make a payment of the restocking fee and made me drive 40 minutes for absolutely nothing. Very disappointed to say the least. The rating I would give is a big fat goose egg!

Yvonne was so kind, caring and patient with helping us find a bed for my son. She truly went the extra mile and made everything go so smoothly! Thank you!

Outstanding customer service; patient, professional and knowledgeable.

Adam was incredibly helpful in finding my mom a beautiful new couch! Super kind, professional, and patient. We’ll definitely be back to purchase more from him, thanks a million!

Yvonne , kind caring and I thank you

What a waste of time, bought a couch, they've got about 1000 buck from me, the delivery was scheduled for over a week, day before, they said it's canceled, they have no reason, they don't know anything. I've already gotten rid of my old couch. What a waste of time this place is. And they use wishy washy third party services

Adam is an excellent problem solver. Adam’s problem solving skills allowed us to visualize the sectional in our space and that sealed the deal! His customer service skills, patience, and knowledge were just a bonus! Thanks, Adam!

Dave was very helpful and webare happy with our purchase.

The salesperson is top notch very knowledgeable and helpful in every way. I will recommend others to come to your store

This place is well organized.The sales people are very nice and don't hover over you for a sale.

Adam was great to work with and we had a great experience shopping here. Look up Adam when you go to Ashleys in Poughkeepsie! Thanks Adam!

Found a chair I love, salesman was very helpful.

Great, easy experience. Salesman Colin knew exactly what I wanted when I explained it and showed me the perfect pieces. Extremely knowledgeable and helpful without being aggressive. Prices were perfect and we purchased the furniture that day!

Kevin, sleep specialist, was extremely attentive and helpful!

Ayda was informative about services that Ashely’s provided and supported us in picking the option we were most comfortable with

From purchase to delivery Ashley exceeded our expectations!!!!

Everyone I worked with was exceptional, from sales to delivery and installation Top notch service

Yvonne was phenomenal!!! She was extremely friendly and easy to work with. She helped my wife and I pick out the best couch that we could find.

Found just what I wanted at Ashley Poughkeepsie with the help of sales representative, Brian. Thank you. Recommend!!

Adam was great, he took the time to show us every couch in the store and was very knowledgeable about all of them. He went iver all of our options and came up with the best solution for us.

Very friendly staff. Responsive and effective.

Excellent service, Jonathan was super helpful

My husband and I bought a dining set just over a year and an half ago with their “accidental protection” plan. Just after the one year manufacturers warranty expired the chairs began to fail. Not to mention the coating began to chip off immediately after we got it. We contacted the third party warranty company “5 star” and they said everything we submitted claims for were considered usual wear and therefore not covered. However, they did offer to send someone to fix our set and be charged in full for the repairs! How thoughtful…. After contacting the store directly, an associate told us we were **** out of luck and there was nothing they can do. My husband and I used to work in the furniture business as store managers and this is no way to treat customers who are under the impression that they are buying quality furniture with a supplemental warranty plan only to receive a set made out of painted partial board held together by cheap hardware and a scam “protection” plan. We will not be contacting Ashley’s again to rectify this issue, their associates have made it VERY clear they will not be willing to assist us. Your staff cannot care less about their customers once that commission hits their paycheck. This store's customer service is egregious. We are going to shop for a new dining set right next door at Bob’s, where we have had nothing but great experiences purchasing our other furniture from. Thank you for absolutely nothing. If I didn’t have to put at least one star, God knows I wouldn’t have put any!

I am very upset and dissapointed. I have spent thousands of dollars with Ashley furniture in the recent past. 2 months ago I spent almost 8 grand alone. My wife and I went this past Sunday to get a new mattress and it turned into an absolute @#$% show. The mattress expert was upset because I wouldnt buy an almost 6 thousand dollar mattress and when we walked over to the discount section lets just say he lost interest. I was on a budget and did not want to spend too much so he ended walking away and left us alone for over 15 minutes while another lady sales person came to help us check out. Then it turned into an argument when he finally came back because he said that the lady stole his sale. We were in the middle of all this when all we wanted was to buy a new mattress. In the end, the manager had to come and intervene.And we ended up getting the wrong mattress in which we absolutely can't stand. The mattress is super hard and uncomfortable.And now we are stuck with a mattress that we don't want. After all these years of doing so much business with ashley furniture we are done never again. We will take our business elsewhere.

Yesterday, my wife and I went bed shopping at Ashley furniture really pleasant experience. The gentleman that we dealt with his name was Dave very professional extremely thorough very patient did not feel like I was being rushed. He very much dedicated his time and knowledge to make the bed buying experience, a pleasant one highly recommend Ashley furniture and their extremely friendly staff. If you are in need of any furniture, it’s a great place to look. Big shout out to Dave with the ponytail from Ashley furniture

Very impressed with the service and help from Brian. So friendly and kind. The latte was a surprise also. Been to many other stores and never got the offer of coffee or latte. Very thoughtful and explained everything so well. He’s a keeper. Professional in his attire and nature. Lynette Keator.

Very pleasant shopping experience and Yvonne our sales person was fabulous.

Good selection. Nice staff who don't pressure you. I will definitely use them in the future.

My sale person was Dave Day he was very helpful and informative and I was able to get what I came for He was very kind and patient. I would do it again with Dave. Thank you.

Yvonne and Adam were great. Very courteous and professional. They made buying a new bedroom set with mattress easy.

John was great. Patient and answered all my questions!!!

Great experience.. lots of help all our questions were answered and we made the purchase. The delivery was wonderful and I wouldn’t hesitate to use Ashley Furniture again

I really liked your sales person Terrence. Very helpful, polite and answered any questions I had.

DO NOT BUY THE WARRANTY "5STAR SERVICE PLATINUM FURNITURE WARRANTY" ITS A COMPLETE RIP-OFF!!! The plan is trash this was the first and last time I buy from Ashley.... Bobs is the way to go!!! Absolutely nothing is covered even though is under the meaning of "COVERED DAMAGES" of the SUPPOSED WARRANTY! The customer service of the warranty claim is retarded as well!! I tried to explain that when you are trying to submit a claim in, it won't give you the single option of bubbling of the wood, it has some other stuff within that option and so the "5star" more like a -100Star will tell you that is not covered due to cumulative damage which I was just trying to report one at the time of the claim and the claims representative kept saying that I had reported stains and other stuff in the claim which is not true that just how the table looks.!!!!!!!! THATS THE ONLY OPTION IT GIVES WHEN TRYING TO SUBMIT THE CLAIM!!! THERE IS NO SEPARATE OPTION FOR BUBBLING!!!. JUST DO YOURSELF A FAVOR AND DO NOT BUY THE WARRANTY AT ALL!! BOB\S FURNITURE IS EXTREMELY WAYYYYYYYYY BETTER WHEN IT COMES DOWN TO CLAIMS If I could give a negative 100 for warranty (third party warranty) I would. ASHLEY GET RID OFF THE 5START WARRANTY IS TRASH

Very helpful in placing my order to repair my couch

Ashley furniture store in Poughkeepsie is an amazing store. The staff there are great and the most helpful is Adam. I recommend anyone going in the should ask for Adam you won’t be disappointed.

Dave was amazing ! He was truly patient and helpful. He was answered all of our questions and helped us find the right sectional couch that we were looking for ! Totally recommend Dave!

Collin was great to work with. I didn't feel pressured or cornered with typical salesman conduct. He made my purchase process very quick, easy, and transparent. The store had great selection and presentation.

Amazing experience, and great service. Ask for Adam, laid back, very helpful and 100% real with information on the furniture. Overall 10 out of 10 with my experience.

I had a great shopping experience here. Big thanks to Jonathan he was very helpful and informative.

Really good experience

Extremely professional, friendly and attentive service. Solved our problem of unique size requirement that was not equally matched at other stores. Hope to return in the future!

Everyone was very helpful and friendly. I was really in a bind and they went above and beyond. Jeff was amazing and wonderful!!! Thank you!!! Thank you!!!

You know after a good presentation by the salesman which everything was fine no problem with him except after receiving the merchandise at my house and the delivery guys left because I said everything looks okay we were looking at everything and it does not fit in our living room correctly and the company says well too bad that's our policy and the salesman never told us that everything is non-refundable there's such a small fine print on the back of the paperwork that nobody reads and they don't really stress that to you so for that I'm giving two stars because now I'm down $2,000 for a couch that I don't need to have and they won't take it back at all so just be leery on every detail before you sign the paper

The delivery men were excellent polite and professional in the carrying out of their task. Much appreciated. Job well done

Yvonne was helpful and professional. The only reason for the 4 stars is I had to seek out someone for questions.

Great customer service and Johnathan was great

Our experience was very good. Brian was very helpful and not too pushy at all! We will definitely shop at Ashley’s Furniture again!

Shopped at numerous stores for bedroom set. Sales person (Alex) was knowledgeable and patient as he went over several different displays, before deciding. He went over price, which was fare and several payment options, not pushy either.

Adam was amazing!!! He dealt with me and my indecisiveness. He offered so many options and gave us all the time we needed. Thank you Adam!!!!

It was amazing I was treated very well and with great customer service 😊. Will definitely come shop again.

Adam was wonderful!! Happy with our experience

Buying my bedroom and dining room set was an excellent experience! We intend on going back for more furnture! Colin was our saleperson and he was excellent!

Johnathan R . Gave a Great experience super professional !!!

Our salesman was really good!

Dave my sales rep did an amazing job!!! He was soooo patient, kind and made sure I found exactly what I was looking for!!! Dave u get a perfect score from me which I Never give perfect scores!!! Thank u again Dave!!!!

Brian was patient, very helpful & we were able to get exactly what we wanted

It was great that why I came here cause of the experience they have with me couple years back.

We had a wonderful experience with Dave. He was very helpful and knowledgeable.

I normally don’t leave bad reviews because I’m a bussiness owner so I know how it goes but I Would give zero stars if I could. I purchased a ottoman from this place and it has been a nightmare for two months now and still don’t have it. First i ordered it and didn’t arrive till a month later to find out it was stained all over and I had to go personally to get answers because no one would give me an answer. Then the manager ordered a new one and told me to keep the damaged one (which I got rid of it because my appointment is too small for two of them plus who wants a stained ottoman?) so after 3 more weeks when I thought I was finally getting the new ottoman, they couldn’t deliver it because in the system said that it was a exchange which couldn’t happen because since the manager told me to keep the damaged ottoman I got rid of it.. NOW the manager ONCE AGAIN ordered a new one and I have to wait a few more weeks for it. 3 months trying to get a ottoman SMH. Bad communication & poor customer service… they want to you purchase and they will be on top of you until it’s paid then when you have a issue no one will answer, The store never picks up the phone and you have to go in person to get to talk to someone. I WOULD NEVER RECOMMEND THIS PLACE, SUCH A BAD EXPERIENCE

Jonathan was a rock star super friendly . Answered all my question great personality really happy with costumer service and with my purchase

David and Brian were great and very helpful in helping us pick the exact furniture we needed. And the bed system to help us get the perfect bed and set up for our great night sleep

Brian at the Poughkeepsie store went above and beyond to make sure we were happy with our purchase! He was very attentive and worked very hard for us!

Adam was amazing 👏🏾 helped me get the furniture and accessories for a great price!!! 10-10 review

(Translated by Google) Very good service from Mr. Colin, very pleased, thank you (Original) Muy bueno el servicio de mr colin muy complacido gracias

Adam answered all our questions and was very helpful. Can’t wait to get our new bed

Jonathan R. met my urgency to be in and out of the store quickly. There were no unnecessary sales rambles. He gave professional advice on carpets I was shopping, adding personal suggestions, recommendations and options. Great customers service!

Sales staff was very informative and helpful. Dave and Brian were great to work with. Great salesmen we went in for a bed frame and came out with bed frame and new mattresses. 🤦🏻‍♀️🤣

Yvonne is a lovely woman who was extremely helpful and insightful about what I was looking for and purchasing . Would come back and get more furnishing for my place anytime with Yvonne’s help.

Excellent service - TJ was patient helpful and went above what his job entails. I will definitely suggest Ashley and TJ to my friends - He was the BEST

Spent months looking for a loveseat sized sofa for a smaller room in a darker color. Don't like light neutrals. Found just what we wanted at Ashley's. Sales person, Yvonne, was very helpful with no pressure to buy.

There’s are a lot of positive things to say. Shout out to the Ashley team at the Poughkeepsie location specifically Jonathan and Adam because that’s who I worked with specifically to get my furniture and financing. I must say, if Jonathan and Adam are a reflection on the team dynamic there, then I can only assume the Poughkeepsie location has the best team ever! 10/10 recommend seeking out one of those two for a pleasant shopping experience. Super easy to talk to, friendly, very knowledgeable and honestly they made it an over all super chill experience and believe it or not, they had ACTUAL PERSONALITY AND UNDERSTOOD HUMAN INTERACTION. It seems like basic human decency and the art of interpersonal conversation is lost these days but NOT at Ashley Poughkeepsie. The Ashley team at Poughkeepsie make you feel very welcomed and noticed and they are splendid to talk to from start to finish. By the time you leave the whole exchange felt more like pleasure than business. If I were you, that location would be my next stop for furniture.

Don’t recommend this place for one too many reasons . They are the nicest when you buy and they are not behind the product and don’t care. Don’t even get me started on third party protection plan . Forget it

My boyfriend and I, came in looking for a sectional. The sales rep, Adam was very professional and relatable!!!!

Adam was excellent. Very helpful

Very bad. I was supposed to get my delivery on time. Still waiting 😡😡

Great customer service. Everyone was very helpful and friendly. We found just what we went in for. Thank you!

One of the worst people you will meet in your life time is a manager over there named Neeko. WATCH OUT! This guy will lie to make sales. He is the definition of deception and will do whatever it takes to close a deal. He put me and my wife in a horrible situation and strictly because of that man I will never go back to Ashleys home furniture. He will come across nice and that hes helping you out. But i promise you do not trust that man or the store in wappingers. His name is NEEKO and the guy is a complete scum bag. I would give 0 stars if i could.

A truly welcoming experience! Adam and Brian were so accommodating to my specific interests. They were extremely helpful and supportive without being too pushy. Highly recommend and will be returning.

Brian and Adam where amazingly friendly, honest and helpful

I got exactly what I came there for with excellent service from Brian..

Ada and Adam were great! Got a great deal on my sons bedroom set.

Great experience. Mike was helpful in getting me what I needed. Quick and efficient paperwork with Sonja. They made buying a new bed so easy.

Very friendly listened to me and I found just what I needed

Adam was a awesome, and understanding sales rep to work with. He gave us a lot of information to consider and we did not feel rushed. We ended up changing our minds after the purchase as we were walking out the store, and he was accommodating and helped us with the changes, and got the furniture we wanted and needed rather then just trying to make a quick sale. Over all we spent about 4 hours in the store and his humor helped with what have been a very stressful shopping process. He made us feel comfortable with our purchase and delivery.

Tons of readily available help, staff was all pleasant. Keep in mind when buying furniture from the outlet, they do not deliver.

Great service, very knowledgeable and very helpful

Employees were all very helpful and knowledgeable! Great experience!

Latoya ,Terence,and Alex were awesome🌹🌻🌷I'll definitely be back🌹🌹

Excellent customer service 👏

Yvonne was wonderful! She helped us add to our existing couch and replace another. Great experience!

Adam was a great help today! Very attentive and patient. Can’t wait to receive my purchase! Thank you, Adam Kim

I had the best experience Adam my sales person went above and beyond to help me. All the sales people were so helpful I’m so happy I went to Ashley’s in Poughkeepsie.

Would give zero stars if I could. I was mislead by a sales associate in the Outlet store as to the price of the couch I was interested in. I was told the wrong price for the protection plan as well. When I placed the order the price was DOUBLE what I was told and if it wasn’t for the fact that my children were with me and the whole process of ordering it was taking so long and I needed the couch asap I would have walked right out. They scheduled my delivery for a Wednesday so I took off of work to be available all day that day. No one called me leading up to it, no email saying a time frame. I called on the day it was meant to be delivered and turns out there was no delivery scheduled for the day they said! And no explanation even though I showed them the email confirming the delivery being scheduled for that day. No email rescheduling. No phone call. Nothing. I’m appalled that this company doesn’t care about its customers. It is a clear disregard of my time and money. Will never shop here again.

Always a pleasure....sales personnel knowledgeable & not pushy.

Service was great, prices good. Excellent quality

Adam was awesome

I have been very sick for the past few months.My daughter and my sister took me to Ashley. They were both doting over me and trying one sectional after the next and back Again. COLIN showed a few to us and stepped away, it seemed like hours we were Trying to decide on which one would be best fo me. Finally found one we all felt Comfortable with. There was COLIN, to give us info and measurements. He was sooo Patient, and sweet. That’s the kind of salesperson I am happy to buy from.❣️🇺🇸

Great experience as 1st time buyers from Ashley. Our sales person, Destiny, was knowledgeable, patient, took the time to listen to our wants & needs and found us the perfect loveseat for our family room. Great quality furniture but even better customer service from Destiny! Thank you!

Terrance did an amazing job from the moment we walked in. I definitely recommend his services when shopping at Ashley’s. Enjoyed my experience!

Amazing customer service! Very thankful for help from Brian, Yvonne and Terrance. I appreciate it everything you did to make a very happy customer!

Love the furniture and service thus far from Ashley!

At first the associate named Brian was helpful and friendly and then everything turned into a nightmare when part of our couch could not fit up the stairs. We explained the situation to Brian hoping for a fast resolution but he just gave us a run around and we even tried meeting in the middle by refunding that part of the couch and getting another chase to replace it (we asked for another chase because the first one fit up the stairs). Brian said it’s not possible and gave us a number for a third party breakdown service that was not helpful at all. We came back and spoke to Terrance who sorted everything out with no issues. We got our chase this morning which we are happy about.

My associate Brian was terrific and Patient

Nice and they want to win you business.

Excellent

Store and furniture were great. Sales process was easy and delivery fast. Only negative was delivery information disconnect with text messaging even after trying to correct twice.

Very pleased with my visit to Ashley in Poughkeepsie, NY. My sales associate Destiny was very helpful, friendly and accommodating.

Emily was great! Very polite, respectful, no pressure, was patient, gave us some space. She is an asset to your company!

Great experience and Brian was awesome to work with.

Colin was very friendly as soon as I walked into the store, he is polite, knowledgeable, professional and he was happy to help me find a couch, ottoman and accent chair, I highly recommend Ashley, this my second positive experience at this location, thank you!

Brian was great , he did not over power my shopping experience, he was readily available for all of my questions and helped me out with any concerns I may have had from measurements to accent pieces . He was very patient with me when I was being very indecisive and he made my decision making process extremely painless and smooth. If you are looking for furniture and want a simple easy experience, go see Brian . I promise you will be amazed with his service and happy you did ..

Nick and Terrance were a great help in narrowing down my purchase. There was soo much to choose from!

Yvonne was very helpful and courteous.

We had an excellent experience at Ashley furniture , brain was amazing and such a great help to making our home just right ! We will definitely be coming back for further needs

My husband and I had an amazing experience here…Yvonne helped us find a beautiful and heavenly comfy sectional couch, and a gorgeous accent cabinet that we are using as an under tv entertainment unit. She was amazing to work with— incredibly patient while we explored everything as we had our 7month with us—and showed us everything we were interested in and listened to all our preferences. She made the shopping experience so nice that we are really looking forward to going back for some other things we saw and we are incredibly excited for our new couch to be delivered. What we found was also better priced than the similar couch we found at Raymour and we liked the color options better. They had a lot of really nice stuff and affordable pricing.

Walked into the place and walked out with furniture!!! The sales person was informative and cordial.

Very helpful I choose a sectional sofa that was not at the store......Colin& Diana in poughkeepsie were just outstanding with their knowledge. Delivery was made this morning and the gentleman that delivered were very professional ... . The experience was definitely excellent.

My Wife and I visited the store in Poughkeepsie. Ada was very nice upon us walking in the a store. She greeted us with a smile and offered us water. Brian S. was our salesman and he was AMAZING. He was knowledgeable about each piece of furniture. He explained everything in full detail. Brian keep a smile on his face. My Wife and I were pleased with Brian. Please by means if you come here please ask for Brian. My Wife and I left with a smile on our face. 😀😀😀😀😀

Words can not express how grateful I am for the kindness I experienced at Ashley. The first smiling face I saw was Yvonne and she was so helpful. Saying she went above and beyond is an understatement. I found everything I wanted and more. Her patience with me and my children running around was amazing. The customer service here was impeccable. I'm coming again to furnish the rest of my home.

Brian was amazing. He gave us the time we needed to finalize our decision. Super excited to lay on our new couch!!!!

Very nice helpful. Explained everything

I have had nothing but positive experiences with Ashley furniture and this one was no different. Our sales contact, Yvonne, was knowledgeable, patient, attentive. We never felt pressured and all our questions were answered. We will definitely be back!

Yvonne was very professional and polite. She was patient with me when I was trying to decide which sofa I would purchase. She also showed me how to turn a right facing chaise into a left facing chaise. Yay! So I bought it! Thank you, Yvonne!

Sales person named Destiny, So amazing, so helpful, so patient ! 10/10

Buyers beware of the warranties on mattresses and furniture they sell you. I was convinced to buy their 130$ mattress cover so that my mattress could be warrantied. As well as an additional furniture warranty on my couches. Nevertheless I had to try and utilize both these warranties and it’s been nothing short of a nightmare. I was unaware that if you have any stains on the mattress they deny you a warranty. I used their mattress cover how is it my fault stains still got through and what does that have to do with the fact that the springs on the mattress are sticking out the sides within just two years. It’s honestly just an excuse to get out of helping the customer. For the couches I did everything they asked and it’s been a year and nobody has handled it. I’m so over these million dollar corporations taking advantage of people. I will never shop with Ashley’s again. They sell overpriced garbage and don’t care about what happens with the people after they walk out their store, nor do they care about honoring any of their warrantees. Don’t waste your time go to an honorable company and buy good quality furniture.

Wonderful, attentive, expert knowledge of inventory & workmanship in each piece we tried

I would definitely return Brian and Meagan were so pleasant and very helpful 😊

Great location. Lots of displays. Great salespeople.

Had a great experience working with Destiny to help me get the piece of furniture I desired. Very professional and helpful.

Shopping today at Ashley was a very good experience. Brian the sales person was quite helpful and knowledgeable.

Large selection of furniture and friendly staff.

DO NOT let yourself be talked into buying the protection plan for a couch. It does NOT cover cushioning at all (which is like 90% of a couch!!). I really feel like the salesperson at Ashley should have been transparent about this...especially since we mentioned it as our reason to buy the plan. So disappointed I spent $280 on nothing.

Destiny was fantastic!!! She really listened to what I was looking for and helped me find the that best fit my needs.

Very happy as soon as I walked in the store, salesperson Nick try his best to keep me happy at the end bought livingroom sofa, queen side bed and a midium size dining table great discount. Thank You! Ernesto from: Newburgh New York

Yvonne and Brian are lovely! Very helpful would recommend

Just bought my forever home and went in to Ashley Furniture. Very friendly staff. Markese and Destiny were amazing! They made me feel like I had an interior designer working for me. The process did take a little time as there was a mix up with what I wanted, but it was cleared up as soon as we noticed it. Will definitely go back for more pieces as I settle in.

Brendan and Nick were fantastic!! Super helpful and very friendly. Would highly recommend coming to this store

Brian the Associate was very patient and accommodating. He showed and suggested items we were looking for which made the experience as pleasant as anyone could ask for.

Knowing Mrs Anita Ephraim has been a blessing to Me, my family, and friends, there's no disputing the fact that he is the best account manager ever. I just made another withdrawal a few moments ago, it was so great this is really an opportunity to know you wow friends I can't be so selfish enough to enjoy this blessing alone you can always contact him directly so he can help you too. He is ready to show you how you can trade and make a profit, I'm a living testimony I invested $1100 and I got my profit today after 7 days of the trade I made a withdrawal of $12,200 as my profit in return wow I'm so happy to, believe me, friends, it works 100%.try him and see the blessing. You can reach him via WhatsApp Number:+1 224 208 8320 Email on:anitaephraim44@gmail.com Success doesn’t come to you, You go to it... I’m not the one to call you to invest and have a bright financial situation. If you know what’s right, you’re supposed to contact him now and start trading ASAP"

Don't buy their furniture. It is so cheap. We bought a couch about 4 years ago and it started to break almost right away. I am finally done with this one and bought another couch from a different store. When I took this one apart, it was made out of plywood and staples. They used a cardboard for the front corners of the arm rests. No wonder it broke

Customer service is great. Thank you Nick for great service at Ashely Homestore in Poughkeepsie on route 9.

Yvonne was beyond professional,kind,and extremely helpful in making my shopping experience a complete pleasure. You are very lucky to have her as an employee for Ashley's.

Knowledgeable, friendly and pleasant

Nick was very helpful & friendly

Nick was Great.

Our sales person Destiny was very helpful and courteous. However I was not happy to learn the delivery charge to deliver 1 chair is $169.99. Seems a bit outrageous. But Destiny did a great job so that's why I still gave a five star rating.

Friendly staff. Salesperson greeted us at the door. Inquire what we were looking for. Took us right to what we needed. Very happy with our purchase and Salesperson.

marketers was are salesman he answered all are questions he took his time to make sure we got everything we needed

I visited the store twice, and was assisted both times by an associate named Markesse. He was very helpful, knowledgeable and patient. The store was clean, well lit and organized. The associates offered complimentary water and Starbucks coffee. There is something there for every price point. I'm in love with the pieces I purchased and will definitely be purchasing from this particular store again.

The staff member that helped me was really nice and she had the patience to show me different things in the store that I possibly like. I ended up buying something that was not on my list because of her great customer service! Thank you so much Destiny at Ashley furniture! I really appreciate all the help and your hospitality!😀👍🏽

The Facility is beautiful and I would like to thanks Mrs.Ayda she was so helpful a great experience dealing with her,I’m very happy that i made a purchase at Ashley store.

Colin is a great salesman, no pressure and extremely helpful with great ideas. We will definitely buy from him again.

Friendly listened to what we wanted and had what we needed. Brian our service rep was on point!!

Michael was an exceptional help to finding our perfect couch. He was extremely friendly and listened to all of our ideas.

Absolutely amazing experience full of knowledge and experience highly recommend checking out this wonderful place to get fantastic future and a professional experience

My experience in the store was great! They really took the time to see what we were looking for and helped us pick out a perfect mattress. Unfortunately when our furniture was delivered, our king size bed set was delivered with a queen mattress. Additionally our sofa did not come with a hook for our chaise. I called customer service, sent pics and turnaround time is supposed to be 48 hours, it has been over a week and still no call from technician or anyone. We had to return mattress and at the end it was not a good experience and will not be repeat customers.

Adam and Brian helped sell me a LuxBreeze Tempur Pedic mattress and I appreciated how welcomed I felt from the second I walked into the store. Both Adam and Brian were very helpful with pointing me in the right direction for the exact type of mattress I was looking for. Brian set me up on a machine that showed me what type of mattress would fit me both and then gave me a few options that would best suit my needs. Both were very professional and would recommend Adam and Brian to anyone at anytime.

Brian and Adam are super knowledgeable and take the time to work with you to get the best deals, explain the difference between prices with any extra features, and are both kind and patient. They’ve worked super hard to make me and my family as happy as possible. This company is really great and I’m happy to tell others to come here for any furniture needs over any other because of employees like them.

The price of the sofa was $2,299. in the store. Ended up paying $2,100 out the door. Got home & saw online that the sofa was $1,699 on the Ashley site! Then found the same exact sofa for $1,310 from 1Step Room’s to go. Cancelled my order & I don’t plan on shopping at Ashley again! EXTREMELY DISAPPOINTED!!!

We just came in to browse, but the selection was amazing. The livingroom set seemed tailor made for us. Brian P. provided top notch customer service, which is a deal breaker for us. We'd definitely recommend Ashley Furniture Store.

I was helped by both Brian Squillace and Mike Richardson. To say they were both exceptional is an understatement. They were both INCREDIBLE! They both were very knowledgeable, very courteous, and very professional. They accomodated both my wife and I every step of the way. If you go to Ashley, make sure you ask specifically for them by name! Thank you guys for such an incredible experience. I wish all furniture stores provided an experience like this.

Brian Squillace was very helpful and knowledgeable! He made several great recommendations and I’m very excited to have everything in my place. Thanks again Brian👍🏼

Very knowledgeable, I was comfortable through out the process, more furniture to buy and will surely have Adam as my salesperson, Great salesperson!

We came to the the Ashley store in Poughkeepsie the sales man Adam was so helpful, friendly and honest.. if it wasn’t for him we wouldn’t have never made a decision on what living room set to purchase. We will certainty be back and we look forward his assistance in the future! Thank you

Rodney was amazing. I designed an entire house with him. He was extremely informative and knowledgeable. I will for sure be coming back for all my future purchases. Ask for Rodney folks you won't regret.

Markese was great. He stuck with us patiently walking through the store educating us about different furniture pieces until we made our choose. All the staff are great. We have bought from Ashleys several times to furniture our new house.

Thank you so much Brian S. for all your help! Your expertise & guidance with my order was truly appreciated!

Staff was very accommodating, friendly & knowledgeable. Store appearance is presentable & organized.

My sails man was nolagable showed me alot of options exspantion of each pieace was excellent was very polite look foward too shoping there again in near future

From the second we walked in, we felt welcome, without feeling like we were being constantly followed or watched. Terence checked in with helpful info here and there, and was immediately available when we had questions. We ended up finding exactly what we were looking for, and the whole process was so quick and the prices were SO fair. Highly recommend, and if Terence is working, definitely find him!

I have purchased furniture in your Yonkers and Poughkeepsie stores and found your associates to be exemplary

Thank You Tony for all your help…You went above and beyond to help me find what I was looking for!!

We came in December and purchased almost an entire apartments worth of furniture from this store. The customer service was divine but the people who installed our bed were awful. They didn’t speak to us, and instead of letting us check the install they forced a phone infront of my boyfriend and told him to tell their boss they finished???? They hurried him and told him he didn’t need to check cause it’s done and then left abruptly as soon as he said yeah they’re done. Once we finally got to looking, they broke the wires of my desk and are missing viable pieces to it. That I can forgive what I can’t forgive is the fact they installed our bed BACKWARDS Which caused it to split in the wood today and completely break. We haven’t had this bed even 4 full months yet. This is very poor workmanship and now we are out 6k ……we have to get a new bed frame now and are very upset.

Not very happy with the amount of time that it took to receive my purchase.

Austin was extremely helpful, there was no need to continue to shop around we were in and out within an hour.

Brian was a fabulous salesman. He helped my wife and I select several rooms for our house. Very knowledgeable and helpful.

Excellent service, will recommend to family and friends. Very content with my furniture.

Collin was extremely helpful and awesome. We told him we would be right back, Austin took over as Collin was on break. Austin did a fantastic job, both men were very professional and expedited our business efficiently!

Ashley had exactly what I was looking for

Terrible experience. 5 piece bedroom set, only one item wasn’t damaged. Zero communication. Call center employees have no interest in helping. Salesmen unresponsive, no answer when you call the store.

Giovanni Quinones was a wonderful sales men, he was charismatic and gave amazing customer service.

I placed an order 2/23/23 with a delivery date of 3/10/23. Was told I would get a text for delivery the day before by 7p. No communication whatsoever. Seems the store was on “holiday” according to their voicemail. I called the corporate center on the 10th at 9a only to be told by Daniel that delivery would be the 15th. I called back spoke to Patricia. I wanted to know when the delivery date was changed. She did not know but she had a delivery date of April!! At this point still no communication. Drove to the store to settle the issue. They lied they refused to acknowledge the time and consideration I had invested in this delivery. I cancelled my entire order. Now, let’s see if they make good on the deposit refund. Stay away from Ashley!! I’m reluctantly giving one star just to get out of this post

Sean was very professional and very helpful. I would recommend Ashley to my friends and family

We had an excellent experience!

Markese Shelby was very helpful and very informative during our experience at Ashley. He was kind and answered all my questions. I will be returning to this location soon. Thank you for being great.

Great customer service they helped me purchase the perfect couch and loveseat

Confirmed delivery and never showed! I took the day off. Called 3 times and recieved nothing but excuses and lies. What a total run around. Furniture you order comes all separate deliveries....been 6 weeks since our purchase and still do not have everything I ordered. What a awful experience.

Very personable knowledgeable answers all our questions very helpful in making our decision

Our salesman was awesome, he was not pushy at all. Very knowledgeable on the products, and helped guide us in the right direction

Sales personnel were awesome they deserve a raise

Excellent sleep sales team with Austin and Mikayla! They really helped me find the perfect mattress with an adjustable frame for my new condo! They were kind, knowledgeable, and got me to a price point I could afford when I desperately needed a fresh start! 5 stars!

Was not at first able find assistance with sales person however a regional manager did help me and was friendly knowledgeable and I was able to purchase want I wanted quickly

My friend purchased a mattress. Adam was very courteous and helpful. I bought a discounted vase and shell trinkets!

Sales people were very nice and accommodating to what I ordered

Colin helped me order a new reclining loveseat for a small living space in my home. He was extremely helpful and did not pressure me into purchasing anything. He made the process very smooth and simple. He responds quickly to any questions that I have and has been an absolute pleasure to work with. I highly recommend that anyone who is searching for a new furniture piece should work with him.

Our sales person Markese was very helpful in helping us with our decision.Showing us different options for what we wantrd in furniture making the purchase easy.

Purchased a couch from them. Delivery guys were amazing! Kind quick, courteous. Best experience ever...plus couch was on sale!

Great furniture, great prices, Austin hooked us up.

The man who helped me, Brian, was very helpful, patient, and not pushy at all.

Great service, great deal, great furniture. I have no complaints about my experience

Colin in awsome. Very helpful. I'd confidently recommend his service to any future customer.

WARNING: DON’T BUY FROM ASHLEY FURNITURE. My husband and I bought a very expensive couch from Ashley's and have not been happy with the product at all. Within 2 months of owning the couch we ran into issues with the cushions. We've spoken to management many of times to try and rectify the issue, but they are not willing to work with us. We've had a technician come to the house at least 5 different times to bring it back "up to standards". However, after only 2-3 days after it goes back to what it was like prior to the technician coming out. We've had new cushions sent to us and it still does not resolve the issue we currently have. ASHLEY FURNITURE IS OKAY WITH STEALING OUR MONEY. My family has bought from Ashley and we also furnished our new home with some pieces from Ashley, I never thought I would say this but I will NEVER give Ashley's my business again. I'm so disappointed in the product we bought and I'm even more disappointed in the customer service. Management has closed our complaint stating they did "everything" they could, but yet my couch is still not fixed. I have some cushions that are 3inches lower than other cushions. I'm disgusted with this company. UPDATE: I had called customer service and was told that someone from management (Wendy) would call me back by the end of the day. Mind you I called earlier on in the day so there was more than enough time for a phone call back that same day. I NEVER got a phone call back so I called the next day in the late morning to follow up and and apparently Wendy and the other manager were out. This is not unusual because they did this when they were dealing with my husband. They said they would call back, we wouldn't hear from them for weeks at a time and when we'd call to follow up they would happen to be off. Since they were off I asked to speak to someone above them and I was told no. Their customer service is a complete disgrace! ASHLEY FURNITURE IS A COMPLETE JOKE AND THEIR CUSTOMER SERVICE IS ATROCIOUS! UPDATE: 2/8/2023 So I finally was able to get a hold of someone only after blowing up social media, in which they mentioned they saw all my posts so I know that is the only reason I heard from Ashley’s. I spoke to someone in the escalation department and was told that what has happened from the start of my claim was not handled right (this is very true) and they for one last time they wanted to send out their best technician to look at my couch. Word for word, “this technician is the last and final stop” Well the technician came and basically reversed everything the last 4 technicians came and did and say we needed new cushions. Please note, that this was what Ashley’s did in their 1st time to try and fix the issue and it didn’t work. So weeks after having the 5th technician to come out, we got our new and “better” cushions. Within not even 24 hours of receiving these cushions and changing them out, the integrity of a couple of the “new” cushions already looked super worn. I called and spoke to the person who stated that this would be the last and final attempt to bring someone out here and of course it was LIES. She then transferred me to someone else because obviously she was tired of dealing with me and he states that he wanted to bring the same technician out to service my couch. I told him that will not be necessary because I was told something different. He then said he was going to see if he could either give me 20% of what the couch was worth as a credit and let us keep the couch. I said I don’t want the couch because I’m clearly not happy with the quality of the couch. He then said maybe we can do a store credit and I could pick out another couch and upon delivery of the new couch they would pick up and remove the other couch from my home. This was only after arguing with him that he mentions this “solution”. He said he would have to speak to him management team about this and I would received a phone call back. It’s been a week and crickets…so I called 2 days ago to follow up and I was told I would get a phone call back the next day (yesterday). So I called again today and was told that no one is available from that team to talk to me. ASHLEY FURNITURE IS A COMPLETE JOKE AND THEIR CUSTOMER SERVICE IS ATROCIOUS!

Great delivery team. Early and efficient

Good shopping experience and delivery was awesome.

Polite, professional, knowledgeable, courteous. Will refer Brian , gladly.

Great overall experience from purchase thru delivery!

The furniture is fine, the in-store salespeople put on a good show. What happens after you pay is not fine. They don’t have their own delivery staff so the people bringing the furniture to your house are independent contractors, usually in an unmarked vehicle. Ours randomly decided our mattress was the wrong size, spurring two hours of me being in the phone with service people trying to figure out if we could get a replacement in time to still host family for Thanksgiving (our delivery was delayed two weeks to the day before the holiday). The compromise we reached was that we would keep the mattress until after the holiday then they would do an even exchange. The delivery guys bring the mattress into our house then ROLL IT UP LIKE A BURRITO AND TIE IT WITH TENSION ROPES. They got the mattress upstairs, unwrapped it, and whoops the mattress had been the right size all along, but it’s got several stains. We were under the impression we were going to get a follow up from customer service after the holiday, and that impression was reinforced by our delivery guys who took photos of the mattress’s stains and said they were reporting them. So, because we were told we’d be getting an even exchange, and nothing else, we didn’t reject the mattress for arriving damaged or for the additional damage the delivery guys did to the inner springs when they rolled it up. Unfortunately, we didn’t receive a follow up and every time I’ve contacted them for the following two months, they’ve told me if I contact them via email, I should be contacting them via telephone. When we call, we’re told we need to email instead. Every interaction, they pretend it’s the first they’re hearing of it. So we have a dirty, lumpy mattress and 4 delivery attempts later, we’re still waiting on our additional pieces of furniture because every time our office chair gets rescheduled, it’s then cancelled again the night before, the day of, or, once, on Christmas Eve because it “has arrived in a condition that is not acceptable for delivery.” So, yeah. The furniture we got is fine but overpriced for the quality and the service is atrocious.

Dealt with Angela, very helpful & process was very smooth. Definitely recommend!

Rodney from the Poughkeepsie Store was a pleasure to work with! He knowledgeable & was very patient with me! I would recommend the Ashley Store in Poughkeepsie. Tracy

Rodney did great with our purchase, very professional and helpful.

Brian was Very helpful.and kind. Great experience shopping here at Ashley!

Nicholas R. was very helpful choosing a new couch, especially with what we were specifically looking for.

Adam was very helpful and knowledgeable about the products. Would definitely return for future purchases with him.

Rodney the sales person was great, no pressure, helped with the financing and set up the delivery. If you go shopping at ASHLEY ask for Rodney.

Adam is a Pleasure to work with. Very personable, and gives you exactly what you need.

We found a great bed for us and our sales person Angela was so helpful and friendly.

We had the pleasure of being assisted by Brendan Walsh at the kingston store very helpful

Experience was great. Sales person Mr. Rodriguez was helpful, and friendly.

I would delivery Guys was so pleasant they did a fantastic job they make sure everything was in place before they leave thank you again

Sean is an awesome associate who helped me. Was very knowledgeable and very polite. It will be very likely that I will be in to see him on future purchases

I will not recommend to shop at this store. I had an exchange of the couch made, the one for a less prise. At first I was told that I'll get my money back, now they are holding $800 in their store. Its been a year, Noone can refund me money. Cannot spend it on online orders either. It's $800!!!!!!!!!!! Disappointed

Markese was awesome pleasure to work with

Great experience from shopping to delivery!

Had a very pleasant experience at Ashley Home Furniture Store. Salesperson was friendly and knowledgeable. Would definitely go back for future purchases.

Very friendly and courteous love the experience❤️

Excellent service!!!!

Every time I am looking for something new for the house, this store is the place to purchase from. Never have been disappointed.

Saved $464.74 After found a better price online so yes they did a good job after challenging them so do your homework first

Great !

The sales person was wonderful. The 2 delivery men were amazing they worked so hard to get this couch in here they were sweet considerate and respectful

I had a wonderful experience at Ashley furniture. I was helped by Niko and he was extremely helpful, personable, friendly and professional with me. Niko made buying our furniture easy and stress free. I would highly recommend this store, the people that work here are so inviting, accommodating and pleasant. I understand they are trying to sell a product, but they do it in a way that does not make you feel pressured or uncomfortable which is rare to see today.

I purchased an entertainment center that was delivered damaged. It took weeks to find out how to get the furniture returned. It's very difficult to find the right phone number to call - chats and texts which are generally non-responsive.

Great service. Beautiful showroom! Love furniture! Purchased several pieces and extremely please. I’ll be shopping there for my house in the future!!!!

Giovanni was a pleasure to deal with. Listened to our needs and found us what we needed. He was funny, and very educated on the products in his store. Had to visit several times trying to find the right merchandise, which i finely did and he was always eager to help. Fabulous salesperson, highly recommended for a perfect customer experience.

I really enjoyed visiting this furniture store. There is a wide variety of topics to choose from. A very cohesive team. Competent and professional approach. Very friendly, always with a smile. I would like to mention two employees with whom my husband and I interacted. These are advisor Brian Squillace and Sean Annan. These guys are great professionals!

Gio is the best!

Giovanni was very helpful friendly and made us feel comfortable about our purchase with no pressure. He's a great salesperson.

Such a great experience! Niko in the Poughkeepsie location was very welcoming and knowledgeable! He provided great feedback and suggestions that helped me and my fiancé select the perfect bedroom set for our home! This is our second big purchase at Ashley's and we will definitely be coming back to this location for our future needs.

Ayda was excellent. She didn’t try to sell me what I didn’t want. She knew what I liked

Very friendly customer service and professional.

Salesman was great

Went in knowing exactly what we wanted , easy sale. When it's time for delivery to get set up my "salesperson" Ayda and manager Terrance won't return my call, very unprofessional and makes me think twice about he next room we wanted to re do.

Our salesman was exceptional in fitting us for a mattress that fits our bodies and helps with our sleeping styles. He went out of his way to help us in what we needed.

I purchased a living room set in July from Aly and Meghan, they were patient and accommodating with me. Ultimately, they helped me choose the perfect set and helped arrange for a delayed delivery as per my needs. I am exceptionally happy with the overall experience and recommend Ashley and these two incredible representatives, my heartfelt compliments.

I spoke to Terrence on the phone… He was a pure gentleman which made me come right in to purchase my couch… When I arrived he was busy but I was assured he’ll be right with me in the meantime Mike took care of everything! We got the deal done and we can’t wait to receive our couch on Thursday! What a great team you guys have! I have been in sales for over 15 years and I never find people that treat customers the way I do!

We started our search at Ashley's. We almost never buy the first "anything" we find. We met Giovanni,and we left without buying anything. When we decided to buy, we returned to Ashley's because Gionvanni was the best. He gave us space to discuss the furniture between ourselves. He was close enough to answer questions when we had them. He literally rolled an end table through the entire store looking for a matching coffee table. We didn't even take the end table. He made furniture shopping fun.

Salesmen very helpful in finding exactly what I wanted. Did not have to wait long before delivery. Delivery was on time, very professional. Definitely will return and recommend Ashley.

I have to say Brian was outstanding and accommodating. I would do more business with him again

Extremely helpful and friendly people working at this 🏬 store

When you get a chance visit Ashley Home Furniture and go see Giovanni. He is an Amazing Sales rep and no matter what your looking for he will find it for you. He has helped me twice so far and i am more than happy with my choices. Thus far i have purchased a bedroom furniture and now living room pieces. This is the start of a Beautiful relationship.

Giovanni was so nice and friendly. We got our order done quick and easy!

Great purchasing experience.

**update** DO NOT USE THIS COMPANY After 2 months they replaced my broken (from factory) couch , after dealing with no calls , no updates , me calling myself, calling BBB , nothing was done . No compensation , nothing for the inconvenience , multiple days off of work and just told oh we could Have just got you a weekend time slot (never offered at start) TERRIBLE customer service

Colin was amazing to work with in the Poughkeepsie store. Very helpful with no big pressure. Furniture set I purchased looks perfect in my sunroom!!!

Brian and Adam are phenomenal! They’re both super knowledgeable and got me the best deal possible. I love going to Ashley’s because of the quality of the furniture and the friendliness of the company’s staff. I know the moment I step in the door, they’ll be there to answer any question I might have and make the experience fun and relaxing.

exceptional experience!

Fantastic service. Patient and helpful with information.

Fast delivery, great prices, and amazing team. The quality of the furniture is great too

My sales rep Niko was awesome. He was thorough and direct with answering my questions, moved some displays around so I could get a better idea of the furniture I was buying and whether or not everything was gonna go together. Never once did i feel pressured into buying anything the guy was great. I'd recommend the poughkeepsie location and their team any day. When it came to delivery man did they deliver! The team showed up in the time frame they had given me, they had everything in the house assembled and arranged how I wanted it in less than an hour. Hands down great experience.

They had a great selection. We came for a twin mattress and left with a living room set. Colin was a great salesman.

Terence was very helpful,informative and pleasant.Enjoyed my shopping experience.

Good quality furniture and you did not feel overwhelmed when we looked at furniture. Very friendly environment.

Amazing service Giovanni best salesman 5 ⭐️ no pressure at all!

I WILL NOT USE THE POUGHKEEPSIE LOCATION AGAIN!!!!! I bought a bunch of furniture and these two chairs from them last Thursday and they didn’t give me the screws that go with one of the chairs so now I have a chair sitting on my living room floor with no screws to put the legs on and I’ve called to try to get my screws from them and they answered twice and told my mother and I that they would call back with a solution, but never did. We both have called over a dozen times and the phone just rings until it’s disconnected. Unprofessional and they have so regard for customers when they make a mistake.

Amazing customer service, delivery was right on time, and they took great care to ensure everything was perfect with our new couch! Would highly recommend!

Niko and Johnathon at Ashley Furniture in the Poughkeepsie location are truly amazing and such gems. They made my shopping experience not only informative but enjoyable, too. They took the time to truly get to know me, answer all of my questions, and work with me to get exactly what I needed within my budget. Niko and Johnathon’s kindness, patience, and genuineness is what sets them apart, although the entire staff at Ashley is great. If you’re looking for a great place to get great quality furniture, go here!!!!

The salespeople are very professional and knowledgeable about their furniture. They take their time and don’t rush you into make a decision to purchase anything.

Thank you Suzanne Ficken in Middletown, New York for your excellent service. Suzanne found the perfect recling loveseat in a modern style for me. I had been to other furniture stores (including another Ashley store) but only Suzanne found exactly what I wanted. She listened to me and we had fun checking out all the styles. She worked with me on financing as well. All in all, I had a wonderful experience with her! Ask for Suzanne at the Middeltown store!

Great service

Great experience from start to finish. The salesperson actually listened to what we were looking for, style and budget and helped us find exactly what we wanted. And the delivery guys were exceptional! Very fast and made sure everything was set up correctly. Very nice and professional and polite!

Best sales man great experience

Niko was super helpful and friendly. The process was easy and stress free and my wife and I found a beautiful table for the right price.

Had a wonderful experience at Ashley in Poughkeepsie. Our sales rep Colin was awesome. Delivery was great even though it was before 7 am! I would definitely recommend them

Great Experience!

Very clean establishment. Aesthetically pleasing showrooms. Jonathan was very helpful. I was in out quick. Reasonable prices. You are greeted at the door but no one is too over the top or pressuring. They assisted in getting it into the car and everything went smooth and quick. As my daughter would say it was “ ten out of ten” !!

Great service in store and great delivery experience

The service here is excellent. Brian was great help me through the whole process. Everyone was friendly. Definitely recommend and well being go back.

Great people know there products

An absolute nightmare all the way from the delivery to the quality of the furniture. Stay away if you dont want stress and headaches….

I will always choose Ashley's for now on. I bought a bedroom set at Raymore Flanagan and for 10months I had to sleep on the floor waiting for it. I showed up at the show room once again, just to find out the vendor pushed it back again and got a refund immediately. Went to Ashleys right after. The employee was so friendly, told me to look at what they had and then gave me a bottle water. After like 20mins he found me, asked if I need anything. I showed him a picture of the bedroom set I originally did purchase at Raymore. He then showed me every bedroom sets that had the same concept. I picked the one I wanted, he took the time to explain the delivery process and the warranty which I bought. He also took the time to have me purchase everything with him so I didn't have to wait. 9days later the bedroom set was available for delivery. I didn't respond back to the text message I received. Two days later the gentleman personally called me to tell me it was ready and to pick a date for delivery. Even the delivery process was quick and easy. The delivery men were so friendly and even helped me figure out the best way the furniture would fit in my bedroom. I'm so happy with my bedroom set and had the best customer service at Ashley's. Thank you guys for making the horrible experience I originally had turn into one of the best and also for having my furniture be here just in time for the house warming party next week. Thank you!!!

We had a super fantastic shopping experience at Ashley Furniture Homestore! We were well taken care of by Giovanni as we shopped for bar stools, two couches and a patio set. We were super pleased at how reasonable the prices were considering we had several pieces to buy. Giovanni was very informative, upfront, funny and all around nice guy to wander around a store for an hour with. We never felt rushed or pressured at any point even when we were being most indecisive. We’re looking forward to receiving our pieces in a week (could have been sooner, but we needed to take care of a few things in the house first). All around great shopping experience!

Great salesman, Colin. Bought a top of the line Stearns and Foster mattress. Very friendly people and a good sale price.

Both sales people we interacted with were knowledgeable , patient and did. It pressure us. They gave us direction after asking what we are looking for and waited for us to make a decision that I feel so good about.

Friendly Salesperson, clean environment

Best furniture ever 😍

Just got my Ashley delivery. The furniture is beautiful and comfortable the delivery guys were friendly they put everything where I asked them to they reconnected my TVs for me they were so kind and considerate. Awesome experience! Thanks Ashley!

Meg explained the workings of the stool by getting up on it which helped me see how easy it would be.

We came in to shop for a bed and were warmly served by John. His customer service was excellent. We only learned it was his first day after he shared that with us; otherwise, we wouldn’t have known because he was so confident. I appreciated his honesty,when he didn’t have answers to our questions, he would kindly excuse himself to consult. Well done, John.

Wonderful shopping experience - no pressure to buy. Salesman was on point!!

Had just what we wanted Delivery went very well and showed up when promised

Had an excellent experience shopping here. The sales person who assisted us was very helpful and knowledgeable, and the delivery went extremely well despite needing to go up a winding and narrow staircase. I highly recommend Ashley.

I was hesitant about shopping at this location because I’ve never shopped there before but the sales associate Jessica made the furniture buying process a breeze! She really took her time to listen to my style preferences and recommended me so many beautiful pieces of furniture that I fell in love with. Jessica was very knowledgeable on the products and answered all of my questions and concerns. Her customer service was out of this world! I would recommend Ashley Furniture in Poughkeepsie in a heart beat!

Great staff very professional

Gio and Skylar were a great help! Very personable and friendly. They were able to get us everything we needed!

Haggling is ok here

If you go to Ashley ask for the sales service Jess she will help you out with whatever you need and hook you up beyond belief. Delivery was fast and effective and delivery drivers were polite and professional.

Excellent service! It was a pleasure working with Hugh!

I went to Ashley's looking for a particular sectional that I was unsuccessful finding anywhere else. Giovanni greeted me as soon as I came in and offered to help. I described what I was looking for and he was able to meet my expectations.

No problems shopping at the store. All of the staff is very knowledgeable and helpful. Delivery is another story. Everything arrived the day it was supposed to, albeit late due to delays at other stops. One of our pieces was also assembled hastily and that caused damage to the piece. A replacement was arranged but upon re delivery, the wrong piece of furniture was sent. Update: 5/21/22, the table was replaced today and everything went smoothly.

The sales associate was kind respectful and help me get a furniture set that i like could afford and was a great help. Jason is phenomenal.

Adam Brandes is the best salesperson in the building. I can’t say the same for Gio, LOL.

A Mother's Day Ride... We decided to check out Ashley's to see if they had any sleeper couches that we might be interested in. At the door we were greeted by Giovanni who immediately asked if we wanted a wheelchair for my 88 year old Mom. She said YES that would be great and before we knew it, he whispered something in her ear and I hear another YES and off they went. Not that buying a sofa sleeper should involve squeals of laughter from an 88 year old woman, but indeed it did. Giovanni took us (per request) to the clearance section first of the sleeper sofas and we saw a beautiful blue leather one that we loved. He opened it up and I looked him up and down and asked his weight (lol he answered honestly) and then I asked him to lay down on the couch and describe what it feels like. He was SO honest in saying he felt the bar and we talked about options we could do for this. Listen, it wasn't the end of the world as it's an occasional sleeping space , we totally appreciated his honesty. We decided on the couch and then asked Mom, what do you want to see and she said a new dining table. Just a note, when you reach a certain age, raised (stools) chairs are easier to get up and down on and off -- that's why you see raised chairs in many doctors offices. We found her a cute pub table with four chairs but she was having trouble moving her body and so, we found a similar chair that swivels -- This is going to make all the difference in her life. The rest of the process (who likes paperwork?) went seamless. Natalie worked with us on payment arrangements, delivery, etc and she was an absolute delight. While Giovanni and Natalie were doing their magic, making sure our order and delivery was handled properly, I had the opportunity to meet Shawnae who answered a few of my questions and got water for us. Of course I had to ask for Mike (Senior Store Manager) as I wanted him to know personally how great his team was. Honestly, if it wasn't for Giovanni and how kind he was (simple kindness goes a long way) and his playfulness with my Mom and his knowledge of the furniture he is selling, we never ever ever would have made the purchase at that moment. I am not generally an impulsive shopper and prefer to take our time, but this experience led me to trust Giovanni and in turn, trust Ashley Home Furnishings. Thanks everyone for an easy and enjoyable shopping experience. Julie, Deb and Ann Mae

Skylar is one of the best sales people here at ashley’s hands down!!!

The salesperson was very nice and helpful he listened to exactly what I wanted and helped me find it he was very knowledgeable any questions I asked he was able to answer right away overall experience was very good

If I could give no stars that wouldn’t be low enough. I ordered bar stools waited 2 months, they sent me dining room chairs and then refuse to pick up the order or give me a refund for the wrong merchandise. Scam scam scam DO NOT BUY ANYTHING from them. I’m calling News 4 on your side. They were already televised in the past for taking payment on a bedroom set and not delivering

Natalie was very sweet and funny. Terance who assisted her was also very helpful with my husband picking out a dresser for himself. This is our first time buying real adult furniture and they were both very helpful. It was an amazing experience with them both. 4 thumbs up for them both 👍🏽 👍🏽👍🏽👍🏽

I won't buy anything else from them at all. This store likes to sell furniture so called new but is damaged with no wrapping on it at all. How do you sell something as new but is unwrapped and damaged after waiting 6 months. This has happened to me twice with this store, however it won't happen again. I will never shop this store or any Ashley store again. My mom has bought items from them and she lives in Florida and didn't have this issue happen to her. So I'm really confused about this store's story that it comes off the truck unwrapped after the sells associate tells you it comes in a box wrapped buyer beware.

UPDATE: 6/5/22 When I originally posted this comment and picture I had nothing but great things to say. Now that I've been using the chair pictured and a matching couch, which both have "zero g" reclining. I asked the sales person how far we need to keep both items from the wall, to which she answered "2 inches". That is not correct.... FYI: While furniture that has "zero g" reclining does (for the most part) slide forward more than conventional recliners to keep it from hitting the wall, these need more than a 2-inch gap between it and the wall. Therefore....after using the zero-g furniture, it turns out that you will need to keep the furniture at least 4-5 inches away from the wall if you want to recline all the way back.

Gave me everything I desired and got in a timely manner, makes me only want to do business with them

I was met by Giovanni at the door - very cordial and professional. He helped me find exactly what I was looking for - power sofa and lovesest in leather. He showed me a couple of options - I ended up choosing a set in durapella in gray. I wasn’t familiar with that fabric but he assures me it will be durable and I bought the 5 yr warranty. They honored a discount from a card I had received in the mail - which advertised up to a 20 % discount. They gave me a 15% discount after checking with the manager. That’s my disappointment- I don’t know why I couldn’t get the whole 20% discount. I’m hoping the fabric does hold up and that service is good if I have any problems. Thank you!

Our salesman Jason helped us out so much with the choice of colors! He's an asset to your team 😁!!!

The sales associate was very knowledgeable took her time explaining all the products was a clean show room everything was organized and overall I will definitely go back and purchase more items.

Came on strong at first but was polite when we asked for space. Hugh is the man!

Reclining sofa purchased at Kingston, NY location became loose unstable within 2 weeks of purchase. Ashley would do nothing and told me to call the 800 number for my extended warrenty. Called them and they said its a manufacturer defect and should not have happened on such a new piece. They recomended calling Ashley back. So upset.

Rodney, and Susie were great sales professional. Selection was great. We purchased our sofa and loveseat. The delivery was also great

Our Service Professional was Ayda. She is Outstanding! She knows her business, her product line, and personalizes her customer's experience to ensure it is one of excellence. The delivery team was timely and professional. We Definitely Recommend Ashley Furniture 🙂🙂

Great service and very friendly and helpful!

I liked working with this store. I had a good idea what I wanted but was given all of my options and all the information I could need to make an informed decision. The staff was super friendly and the energy was great. 👍🏻

We asked to just look first, and a very nice young man named Rodney gave us space. He was right there when we had questions and answered them all with patience. He was friendly and thoughtful, had a quick sense of our needs, and saw us through. A good experience -better than we expected. Amazing selection so no lack of choice!

Jessica is amazing highly recommend seeing her.

The whole experience from buying to the delivery service was amazing..I'm looking forward to Buying again

My Sales rep Susie was awesome! Very knowledgeable, sweet, helpful and not pushy. I’m very excited to receive my new bedroom set! Thanks Susie.

Colin was great. He understood what I needed and led me to the right selections and I will be visiting again soon.

Delivery was prompt and efficient! I'm a very satisfied customer.

Plenty of inventory with good knowledgeable salesperson.

My experience at the store was great. Giovanni was very professional. We were offered water or coffee. He paid attention to what we needed and helped us choose exactly what we needed. Very friendly store. The delivery guys were very professional and polite

Our service rep Rodney was awesome..... No pressure.... Easy to work with..... Spent a tremendous amount of time with us. Great selection and great financing options... Enjoyable experience! Much different from other retail store experiences!

My mother and I had an amazing experience at Ashley's furniture..Duan and Giovanni are professional, attentive, friendly and respectful..I was so impressed with their sales ability and compassion..I will be sharing how wonderful they were with my friends. They treated us like family..Thank you for your outstanding service.

Great place and great people. Love this place.

ABSOLUTELY THE BEST SALESMAN EVER!! NOT PUSHY, VERY PERSONAL PERSON!! YOU R THE BEST GIOVANNI..

Good selection of products

Terence was awesome !! Very helpful and nice !!

My salesperson work with me to reach a price that fit my budget and delivered the quality furniture I’ve come to expect from Ashley furniture. Thanks Giovanni and Terrance

It's furniture

Giovanni Quinones was courteous, very pleasant and professional. He helped me in making the right choice, of what I was looking for. I will definitely return to Ashley's.

Faith Riley was the one who helped me find what I needed! Made my life so much easier, thank you so much!!! I know who to go to if I need any other furniture piece!

My husband and I needed a new mattress and we honestly didn’t have an idea where to start. We were greeted by Adam who listened to our needs and passed us to Gio who performed a sleep fitting. This experience was far and away the best time I’ve had purchasing a mattress. He is a master of comfort and his nickname of sand man is spot on! Highly recommend!!!

Terrence was very helpful and patient with us. The staff was friendly and social. Prices were great!

Astreha was amazing:.engaged, knowledgeable and helpful ...without being pushy. Great experience!

I had a great experience at Ashley’s Furniture in Poughkeepsie James and Niko helped my wife and I and they both were amazing. The only reason I gave 4 stars and not 5 honestly I would say was because of processing time once we finally made our mind up to purchase and get out of the store took a long time but that’s it .

Our experience with the Ashley HomeStore in Poughkeepsie was great from start to finish! Other places, due to Covid restrictions and supply/delivery issues were booked out quite a bit longer. Our sales manager was great! Very knowledgeable, kind and helpful! Delivery took less than 4 weeks and the two guys that came to deliver and setup were great! Highly recommend this store!

I WISH I could get negative stars. First: If you are shopping at an Ashley Store, check the WEBSITE prices first. We were charged about $800 MORE in store than online (yes, we added the exact pieces and went all the way through checkout so it added the tax). When asked about this, the manager said "Did you ask to price match?". OMG! Why in the world should a customer ask for a store to price match their website. Second: We cancelled our order within 24 hours. Its been over 3 weeks and we are still waiting for the $3700 refund. Just talked to the manager: "It's not our problem anymore." was her reply. "The refund was approved ONLY 2 days ago." Took 5 minutes to take our money but over 3 weeks, going on 4, to refund? Now it's completely out of their hands if we see ANY of our money back. I will be reaching out to the Attorney General and the BBB. Also posting my review anywhere I can.... We will be ordering the same exact pieces through 1StopBedrooms.com and saving over $1000. Yes, including shipping and taxes...

Giovanni was excellent and great service. Thanks

Ashley HomeStore helped us find a set of dining chairs quickly and at a reasonable price. We look forward to having our chairs delivered to our home shortly.

The young lady was great. Answer all my questions. Very patient .

We purchased two couches and now bedroom set from Ashley. When we walked in door Colin greeted us and we told him we know the layout and want to look in outlet section. Colin stated he let us look and would be around for questions. He didn’t follow us and when we needed him he was right there to help us make a decision and check us out and set up shipping. So easy and and helpful!

Gio was such an amazing sales man he made sure we got exactly what we wanted and made us feel comfortable

Jason was absolutely amazing!! He was so kind and helpful to my sister and I. So glad we had him to help us !

Natalie was an excellent salesperson. Understood our needs and delivered excellent service.

Great experience in the Poughkeepsie store. Ask for Asthrea. Very accommodating. Great folks.

Giovanni was super friendly, knowledgeable and eager to help.

5 stars across the board ! Jason & Giovanni took good care of us ! The Poughkeepsie location is the place to be

I walked into Ashley Home Store yesterday prepared to buy multiple items. I walked by 6-8 different employees and NOT ONE employee asked if I needed help or assistance and I was in the store for over 20 minutes. Needless to say, I walked out and bought elsewhere 👋🏼

You can't use a discount coupon if it's not in stock at the "online" site. But we can get you the items because we have a separate warehouse for the store to draw from. Same company? Two warehouses? I believe bait and switch. So why did you send me a coupon that could not be used? The facts are we bought a set last year, even at that time the items were out of stock "online" but it's OK because we have them in our warehouse that we ship from. Today wanted to get two more pieces. Out of stock online so you can't use the discount coupon we mailed you. (Same Company?) But they are in our warehouse that the stores ship from. Well that makes no sense to me. So buyers be informed!

Very good costumer service

This Ashley store went above and beyond! Their service was impeccable! I highly recommend!!

Well we go there every week and look and purchase. Today we went in and saw a clock on the wall that she wanted for her new beauty bar. We spoke to a salesman and told him we wanted the lowest price no fooling around, he told us after speaking to a manager price 200.00 when it was 249.00. I saw a guy I noticed all the time there a good guy named Joe. He told me the lowest price is 194.00. We said great, and we waited over 20 minutes to finalize the deal and my wife said we are out of here. I said why and she told every time she buys something it takes a very long to finalize the deal. Funny part of story we got the same clock for 159.00 on liñe.2

Natalie is the bomb dot com. Super helpful. Easy to work with. Very friendly. Great experience here!

They have a great variety of furniture and James was fantastic in explaining everything to me and my husband. I highly recommend this store if you’re looking for quality and good prices.

This company is a scam!!! They delivered my mother's furniture damaged. When we called and tried to get a replacement, they accused my 75 year old mother of lying and damaging the furniture herself. They could not provide me with the "so called" pictures they had both at delivery and at the inspection visit. I continued to pursue this and they had the nerve to say they had my mother on a recorded line saying that she damaged the piece herself and it had water damage!!!! 🤬. Reported this company to the Better Business Bureau. Such a disgrace that they would pull this scam on anyone especially a 75 year old woman. Never will I buy from them or recommend this company to anyone!!!

Adam was my salesperson. He is great!! He has a lot of patience. I was very unsure if I should pull the plug and order 2 of the chairs that were even more than I needed. I needed swevel chairs for my living room. I have been looking for months and couldn't find any that I liked. Adam asked me questions and yook me into the reduced area of the store to show me a chair he though might work for me. The chair was perfect. It is the color I was looking for, not only does it swevel, but it rocks and reclines too! AND, The price is right ! Adam also told me to be sure to thoroughly inspect the chair when it is delivered. His works were " sit on it, spin on it, rock on it, and recline, multiple times. " One chair would be delivered before the other. The first chair came. The guys put it together. I did everything Adam said. I was not happy with the way the chair reclined. The legs didn't come all the way up. I called Adam and he told me not to accept it if I wasn't happy with it. They took the chair back. Today, 2 weeks from when I originally placed my order with Adam, my 2 chairs were delivered. They are both PERFECT! I am so happy with my experience with Ashley furniture and Adam. Thank you Adam for guiding me through this and making it a great experience!

Friendly staff. Great service!

Jason was very professional and knowledgeable of the product. I will be sending friends and family to see him.

I was over charged $100 more than my item cost Be careful & check your bill I didn’t look at it & signed it I realized it when I got my statement

Natalie was the best sales person ever. We bought a king size mattress and she walked us through everything

Faith is a great sales woman ,great personality, explained everything ,therefore sold the merchandise no problem she is an asset to the store ,Kathy macy

Worst quality furniture that I have ever purchased. I bought a leather couch set and the leather started to peel within months the motor for the recline stopped working and then the bar set that I purchased started to develop a crack in the wood. I had purchased extra protection which they claimed do not cover these types of issues. I have since purchase furniture from Bobs and Raymore and Flanagan which I have been very happy with. The table top on my kitchen set started to separate in the wood grain after a year, they gave me nearly 95% credit for the set against a new set and I haven't had one issue with the items that I purchased from Bob's. I won't even walk into Ashley furniture again.

Don’t shop here. 🚩 🚩 If you miss your delivery time they will charge you $99.00 I spoke with 3 customer 3 customer service representatives, I requested to speak with a manager twice over 4 hour period and finally I was told the drivers do not have to come back even if they are still in the area and that it is at their discretion. What does that even mean? If an item is out for delivery a paid customer should be able to still retrieve their item.This is a deliberate scam to squeeze money out of people. Company’s like this use third party vendors and it’s an excuse to over charge for cheap items. This delivery was for my parents and now I’m going to convinced them to cancel this entire order and go with someone else. Way too much confusion and had to speak with way too many people for the same outcome. If you are reading this you can do better. If you shop someplace and you ask to speak with a manager and you are told none are available so you proceed to ask for a voicemail or an email and you are told, “we have a lot of different managers and I don’t know who will take your concern so I cannot give you any further information,” that’s not a good sign. Buyers beware!!!

Great place

Amazing service. From sales to delivery partners I rate 5 star service. This is our first time shopping here and would definitely recommend to all.

I was in the process of moving to a new house and Tara was very helpful at putting my order together

The staff was very friendly and very helpful. The delivery drivers were very nice. They did their jobs quickly and efficiently.

Sold me a couch that I was told was leather and came to find out it wasn't. I reached out to them and no one returned my call. Now I'm stuck financing a couch that I would of never paid 3800 dollars for, when I could of purchased a real leather couch for that amount.... very unhappy with my purchase

I walked around 3 times the ENTIRE store and not one worker came to say hi or ask if I needed help. They just looked at me and went about their day. I’ll gladly take my business elsewhere.

This was my first time buying a new couch. The sales representative was extremely kind and helpful. He worked to get me the best possible deal and, in the end, I got a couch way larger and nicer than I ever thought I could afford. The delivery team was also extremely quick and courteous. They set up my couch and cleaned up within 15 minutes.

They have great looking furniture. Most of the staff were very helpful and polite. Delivery was on time. I’m very happy with my recent purchase!

I recently purchased a whole living room set from Ashley furniture in Poughkeepsie spent 5700 dollars with them. My furniture is delivered they sent me 2 right facing chase lounges / a table set with no hardware to install it and did not send my lamps or bar stools either in the delivery and nobody from the store contacted me to inform me that some of my things won’t be arriving. Now on to the delivery when the delivery people came they asked to use my drill to set up furniture. Very unprofessional I allow them to use my drill to set up the furniture which they did not even set up entirely they only but the legs on the couch and didn’t even position the couches together. Then after they were done with the delivery the driver left garbages on my floor and left my door wide open and the worst part they took my drill. Now I called the store and they called the driver to return my drill when they came to return my drill that’s when they finally made me sign for my delivery so from my point of view seems like they stole my drill and was trying to leave quick wonder what else they could’ve have stolen Now it’s a week later and I am supposed to be expecting the delivery of my other products that they never delivered and I haven’t heard anything from Ashley furniture in a week. I WOULD DEFINITELY NOT SHOP HERE THEY DONT VALUE YOUR DOLLAR

I recently purchased a whole living room set from Ashley furniture in Poughkeepsie spent 5700 dollars with them. My furniture is delivered they sent me 2 right facing chase lounges / a table set with no hardware to install it and did not send my lamps or bar stools either in the delivery and nobody from the store contacted me to inform me that some of my things won’t be arriving. Now on to the delivery when the delivery people came they asked to use my drill to set up furniture. Very unprofessional I allow them to use my drill to set up the furniture which they did not even set up entirely they only but the legs on the couch and didn’t even position the couches together. Then after they were done with the delivery the driver left garbages on my floor and left my door wide open and the worst part they took my drill. Now I called the store and they called the driver to return my drill when they came to return my drill that’s when they finally made me sign for my delivery so from my point of view seems like they stole my drill and was trying to leave quick wonder what else they could’ve have stolen Now it’s a week later and I am supposed to be expecting the delivery of my other products that they never delivered and I haven’t heard anything from Ashley furniture in a week. I WOULD DEFINITELY NOT SHOP HERE THEY DONT VALUE YOUR DOLLAR

Sold me a moldy smelling chair and have the most inconsiderate customer service. I bought a new chair from Ashley this past weekend. When I opened the box to assemble the chair I was greeted by a musty moldy smell. The chair smells like it's been sitting in a 200 year old wet basement, it's horrible. I've asked Ashley's customer service to exchange it, thinking this is just a weird, fluke thing and surely a company of their size and stature would have no problem simply exchanging a chair. Well I was wrong, the customer service rep told me that they will not honor and exchange and to try putting a satchel of coffee beans under the cushion. Won't be doing business with them ever again.

Walked in there to purchase a mattress, was not greeted once. Tried out almost every mattress in the store without one person approaching me with many employees on the sales floor. I walked out since I wasn’t being helped walked passed about 4 employees still not one person even looking at me. So I rather take my business to bobs right next store where I was greeted and helped immediately and found the perfect mattress. Thanks bobs furniture store!

Sofa bed broke a few months after purchase - still waiting on part now for over 6 months .. you have to keep calling the parts department to find out where it is ! Never buying from you again & will tell friend’s go elsewhere .

I’ve recently had a bad interaction with another furniture company so i was a little hesitant to buy another set if the couches were not in stock. In my previous purchase (somewhere else) the in-stock date kept getting pushed back, so i was nervous to say the least about these couches. But cody assured me that there was a better chance of my couches coming early rather than later and 2 weeks after my purchase date, i scheduled my delivery! THANKS SO MUCH TO CODY! He’s awesome and was a great sales associate!!!!!

We had a great experience purchasing furniture here. Giovanni was very knowledgeable and patient with us throughout our browsing and eventual decision making process. We most likely will need office furniture in the near future and plan to come back!!

We had the pleasure of working with Giovanni! We went in having no idea what we wanted and Giovanni was incredibly patient and reassuring with us as he showed us literally every single couch/sofa set in the store. We figured out what we wanted and he made it happen! We were worried about the price and he made sure we got the best deal possible and really worked with us to make sure we were comfortable and happy with our decision and the money we were spending. His patience was off the charts and I couldn’t recommend him more!!

I had a 30 Percent off coupon and they would only do 10percent because they said the furniture prices were already 20 percent off. When you see the price tags, you would never know that everything is already 20percent off.

Way overpriced vs. buying online, and I spent a ton of money on a sectional that is broken after only 3 weeks. what a headache! Very unhappy right now!!

Giovanni was excellent! He was extremely attentive and provided us great service!! He was patient with us on our search for a new couch. He is very knowledgeable and answered everyone of our questions. He even tripled checked the measurements so we had no issues with fitting it into our home. Went in on a Sunday have the couch on Wednesday. Delivery was quick & clean. We’re very pleased with our dealings with Ashley’s and will return for a next purchase.

Very Happy with Paul Who helped us at Ashley furniture. Highly recommend.

Niko was extremely attentive and walked around with us to make sure we were aware of all of our options. Great team.

Good but delivery takes to long

Had the pleasure of dealing with Giovanni!! He is so nice so fun and so knowledgeable! He makes you feel like you’re an old friend! Thanks for everything Giovanni

Great product, delivery fast and careful.

UPDATE: I wanted to update my review and change my 1-star to a 4-star. After my original review, someone reached out to me to discuss further. It took an additonal two weeks but I was able to get my bed replaced. I appreciate the follow up and follow through. Though, I do not like that it took all of the below to get this done and over with-they made it right and that's what matters. I am leaving this review to show that eventhough we had a snag, Ashley cares about its customers and wanted to do the right thing. Thanks to Chanel for all her help-she was great. **BUYER BEWARE** Ashley’s sells great looking furniture that can at times lack in quality, which is what it is. However, where they lose me as a customer is the lack of accountability and willingness to make things right. I bought a twin bed from them which broke within 6 months of its purchase. It took from April to Aug 2021 (eta on shipment of new parts) to hopefully repair it. They won’t replace the bed because they can in essence repair it with the parts that will arrive in Nevuary (insert eye roll). In the interim, one of my kids has not had a bed in more than 6 months. If you buy from Ashley, get a protection plan and hope whatever is broken can wait for them to source the parts from overseas. I will never buy another piece of furniture from them again.

Overall excellent

I’d just like to say, Ashley has the worst quality in furniture. The items are “dropped off” which means you actually have to assemble it yourself. the detriment to that is, if the furniture is damaged you have to wait for them to replace it rather than receiving your money back to purchase something of better quality. If I wanted that, I would’ve went with Ikea seeing as Ikea’s quality may just be superior and that says A LOT! Also their marketing is poor considering the coloring was awful. I spoke with a representative named Tiffany who had the WORST attitude and refused to connect me to a manager for fear of being reported for her subpar service and poor attitude. Overall if I could re

Don’t ever believe anything told to you not the delivery time , not the items are available just don’t believe nothing people at this location don’t seem to care what the buyer thinks are even care about if the shopper is please they’ll tell you what ever you want to hear to get the sale then drag you along delivering piece of the order over time buying time to get items in that they already ready told you were in all while referring that you speak to a manager who is in on it too and don’t care one bit just go else where avoid the headache because it will be a lot

Great experience today! Giovanni was super attentive and helped us find exactly what we needed. 😊

Giovanni was excellent! We were greeted right at the by his pleasant attitude. He was so helpful and provided fast and efficient service!! So pleased with my visit!

I wish I could give them 0 star. Poor service. I advice everyone not to choose the warranty services they are offering that is a total fraud. I made a claim 1 month ago till now nobody reached me out. I went in the store they declined to help. They are good to you until you buy they furniture once you pay they don’t recognize you.

Me and my girlfriend went looking for a bed set letting them know the say we’re moving in, they told us we’d get it two days after we move in then 3 weeks after that we only have ONE of the nightstands. We had to order everything separately ofc, on top of them begging us to buy the protection for $200 after we told them multiple times no then them giving it to us for no price?? It’s been a month since we moved in and we only got one of the nightstands because the other came damaged. And STILL waiting for our stuff. Won’t be shopping here again.

Purchased an item saw online they price match guarantee called them back to see if they can give me back the difference and they kept on going on saying it’s too late suppose to to do that after never not once i had a problem with something like this that’s something they should honor regardless if u have the time or not i had the item for one day and they couldn’t help me out which is sad especially for someone who spends thousands of dollars there multiple times i would never purchase from this store again Then they try to justify them selves (PLEASE BE SMARTER THAN ME LEARN FROM MY MISTAKE NEVER EVER BUY FROM HERE !!!!!!!!!!!!!!!!!!!!)

Best experience ever thank you so much Giovanni. Walking in other sellers just walked pass me did not even say hello do you need some help. I was very undecided on what I want it, of course I had a budget and I had a vision . Along came Giovanni like an angel out of heaven and helped me find exactly what I wanted and in the price that I want. I just got my delivery yesterday and I couldn’t be more happy with my dresser thank you Giovanni. I will be back and looking for you!!!!!

Giovanni was extremely helpful and listened to us and didn’t push or try to sell us what we were Interested in. He got us and was so easy to work with

Great experience 👍. I came in to buy a bed for my guest bedroom. I was treated very well. Giovanni is the best sales person. He was very attentive as to what I was looking for. He kept me in the price range I wanted to stay at. Wepa 🇵🇷🇵🇷🇵🇷🇵🇷

Do not buy from this store!! They take your money during the sale and tell you how much they care for you, but lack the supply chain to actually deliver. They have been holding my money for 6 weeks with nothing but broken promises of when it will arrive. They have blamed Covid, fuel shortages, and gif knows what else.. I call them every day and they telll me it will arrive next week. As I am sleeping on the floor at this point it is comical.

If I could leave negative stars, I would. We purchased our items on May 1st from Sheronica in the outlet- we paid for these items in full (did not finance) and explained we were moving into a new apartment 6/1 and would like to have the items delivered there. We were repeatedly reassured booking a month in advance was more than sufficient time to get the items delivered on the day we wanted. Fast forward 3 weeks and 5 phone calls later. We have been told their computer system does not allow them to book delivery more than 2 weeks in advance- so we have to repeatedly call back to see "if" they can deliver to us. Then we are told they only deliver to our area 2x a week and GO FIGURE those 2 days are already full. After demanding a refund we finally speak with an "operations manager" who assures us she will do her best to get our items delivered wed 6/2 [NOTE- we were offered delivery 5/26 twice but had to decline as we would not have the keys to the new apartment yet... but remember this date as it's referenced later] Today we get a call saying "not all of the items are available in the warehouse- we are hoping they arrive by 6/9- then we can arrange delivery". WTF?! So, everything was in the warehouse when u offered delivery 5/26 but now those items have magically disappeared?! Customer service is beyond incompetent and this entire experience has been a disaster. We are now waiting for yet another call back from a "manager". Perhaps we will get our furniture by 2022?

This store had just what we wanted! Huge selection, knowledgeable and helpful staff. Quick and on-time delivery. Highly recommend!

I recommend, dont go to ashley, i bought futniture from them in march, they promised me, my funiture will be deliver in april. I got only 1 love sofa, rest of funiture i disnt get it. They never contacted for deley. When ever i call ashley customer service they said, my furniture will be deliver next month. Now almost 3 month. I canceld my irder and request for retrun what i got. They not want to take it back.

No hassle, no pushiness, found what I wanted and at a decent price. Plus, it was delivered ahead of schedule.

Outstanding customer friendly service

Arty is my sales representative, and he's awesome. They do have to improve their delivery service. Had issues with both deliveries and still waiting for it to be taken care of.

Edit: so my review stands firm. Katie was very nice on the phone and email but was not able to resolve any issues after spending $10,000 on their products. She was told by her higher ups that I had to pay out of pocket to fix my furniture or fix it myself. Worst experience ever. Will never go back there and I will be passing along my story to everyone that says they are looking for furniture. Worst possible experience I have ever encountered. Bought the extended 5 year warrantee to cover all furniture after spending $10,000 in the store. Apparently the warrantee only covers damage that happened within 30 days and anything after that is not covered. So I call Ashley and they tell me they can’t do anything to help me either after spending $10,000 in their store. Avoid Ashley furniture at all costs and definitely the warrantee company. Will not be shopping there ever again.

Checkout process needs to be more efficient. At least an hour of trying to checkout. Also we had one salesperson start to help us, he showed us one section then ditched us and had to wait for another, I think her name was Ava. Well first go lost out on big commission because we ordered a lot. Thank you Ava (hope it's right name) for all your help.

Great no hassle shopping, ordering and delivery service!

The service at their showroom is phenomenal!

Had an AMAZING experience with everyone here. Gio is great and would highly recommend him. Never felt more like family anywhere! Definitely coming back soon!

Went to get a couch left with more. They’re amazing sales people. Gio is just amazing and so is everyone here. I would highly recommend.

They ok. I got my bed frame and it came cracked but being that my husband took it now I have to say we damaged it. Thank goodness for the 5 yr warranty huh. And the store number for Poughkeepsie is wrong. That 732 is not them.

Worst experience ever! We bought a mattress 3 years ago and its the most uncomfortable thing in the world! Its definitely not the same mattress we tested. We called them a few months in and complained that it was not the same as the mattress we tested out, they said it still has to get broken in. So we wait about a year in and the mattress is still extremely uncomfortable and call them back and we are told it still needs time... we were really unhappy and not sleeping great so we purchased a foam topper to go on the $3500 board we were sold. Time goes by and the foam topper is no longer doing the job. When i took it off i noticed the ruts in the bed. So I call them again ( mind you this is in the beginning of covid) to try to get the mattress warranteed. They inform me my warranty expired 26 days prior and there is nothing they can do. I try calling corporate and im still waiting for a manager to call me back. I called last april for the first time and a few times after that to no avail. DO NOT BUY MATTRESSES FROM THESE GUYS.

Giovanni was very helpful, friendly and took his time to help us decide what we wanted to make sure we were happy

Very helpful staff and furniture at a great price

Absolute worst experience of my life. My salesman Bill was very explicit in telling me not to sign if anything was messed up on my order. Everything but my kitchen table showed up on delivery day with no Forewarning that my order was short one piece. When I spoke with my salesman I was given an attitude so I just hung up. Now it has been a month and I still do not have my furniture that I ordered and I cannot get in touch with the store that I ordered it from as the answering service poor customer care will not patch me through. So I have to go down to the store in person. Had the family over for Easter and nobody had anywhere to sit After spending $4000 on a new table and chairs. If there was a zero star I would have chosen that

From the time I walked into the store until the delivery, everything was great!

The people were nice but nofloow through. Can't get through by phone and every month we get our delivery pushed back at least a month with no guarantee. Trying to cancel the order for days and getting a run around

DO NOT Purchase anything from Ashley Furniture. We have been having an issue with a delivery and customer since Sept. 2020. Customer service is unprofessional and they have no idea what is going on with delivers or orders. You cannot speak to the store via phone, don't even try. Wgixh means you have to drive there each and evertime there is an issue. Stephanie in the store is helpful, but can't make a decision. I have asked for months to speak with the regional or district manager, and nothing as of today 4/9/2021. I have texted, and called for a supervisor finally spoke to a Nicole, who was supposed to follow-up for three days, and nothing. Was promised she would call before end of business 4/8/2021. We have contacted BBB, and will nothing. #disappointedcustomer

Giovanni was a wonderful salesman ! Not pushy at all I was there for 3 hours and he was awesome .....!!! He was patient with me and helped me with all my questions !!! He is just awesome I Will definitely go back and see him for my next purchase!!

Quality of furniture is horrible, Sad. Going to build my own. Update 3/18/24; The Danbury location closed, no wonder. I would not give this place a dime, it's "independently owned and operated". My wife and I went there for a mattress and the sales lady was so pushy with add-ons. They kept trying to talk us into 60 months financing, what a joke, "look at the monthly payment, you get all these things". Yeah, $189 pillows, $129 mattress covers, $39 pillow covers. The website had prices for in store purchasing, 60 months 0 percent, who wouldn't go for that? Well, don't fall for it. We didn't even get to what the payments would be, I'm sure added up, probably costs more the the actual mattress. Leaving the store, trying to be nice, I asked the sales lady her name, she shrugged her shoulders and said, "eh, it doesn't matter" felt like I just had a bad date. Seeing that some people allegedly lost money at the Danbury location after abruptly closing, I'd caution buying from this place. Now, go ahead with your copy paste robotic response. These corporations are getting worse.

All in all wonderful experience, everyone was so nice and so helpful. I’d give a higher rating if I could

Never shop at Ashley’s. You’re better off sleeping on the floor with a mattress. The people in the store are lovely, but as soon as you get your purchase, it is entirely out of their hands. It is up to you to spend over 2days trying to contact a sales team or manager to speak to you. The company does not care about you but instead about money. Better off saving a bit more to shop local with someone that genuinely cares about customer service and making their customers happy. Their furniture quality has gone done, and in all honesty, what’s the point of saving a couple of bucks to buy something you will need to replace in a year or two. I am not telling you what to do with your money but I will advise you to go to a local furniture manufacture. If you live in Poughkeepsie try Davies Furniture the people are nice and they will ensure that you are happy With your order. They also get to control what happens once the order is received.

Great furniture and service. Tito was fantastic. Made us feel like he wanted us to be really informed and happy with our purchase. He succeeded, and we will continue to go to this store for all furniture in the future. Thanks so much!

Do not buy anything from the Ashley store in Poughkeepsie! They are the worst. I have alway purchased from Ashley but this has been the worst experience by far! Purchased a patio set, wrong chairs sent so we refused to accept the chairs. After numerous phone calls and chairs returned they still cannot get us what we ordered. We placed the order in January!!!!

My boyfriend and I are moving into our first apartment; after visiting another store, we were not really sure if we would be able to find furniture that worked for us and came to Ashley’s. Giovanni took the time to run around the store and find pieces that we would be happy with. He gave us his entire attention and made our experience so pleasant. I’ve never had better customer service; from the second he approached us to the second we left, he was by our side making sure that we were able to find everything we needed. He worked with our tight constraints and made sure we were set on the decisions we made. If it meant moving a table onto a rug to better visualize what we would be getting, he was willing to do it. Not only was he very knowledgeable about the pieces but also personable and really seemed to care about his customers. I normally find these experiences to be agonizing but Giovanni made it easier with his charismatic nature and willingness to work with us. I can’t wait to see everything in its place! So thankful for the Giovanni and the entire team at Ashley’s in Poughkeepsie!!

Had a great experience shopping for living room furniture. Giovanni was so helpful and went above and beyond for us. Will definitely come back!

Leroy @ Ashley is amazing help to me God bless him great help.

Bill is the #1 👑 Yesterday, I went to the store for the first time and I was very unsure about what the customer service was going to be because sometimes people are just not helpful. However, since I opened the door bill received me with a big smile, he offered me water and coffee. He asked what I need it and how soon, he showed me different prices and options! I highly recommend him because he truly cares , he is genuine, kind, industrious and has a big heart. I am very grateful. Thank you so much ❤️ We need more people like you in this world. God bless you!!!!🙏😊

I ordered 7/8 of last year and still have missing furniture. The times they did try to deliver the missing pieces (6 times) it was either missing off the truck or broken. Still to this day I am missing stuff and everytime I try and contact them I'm either put on hold for over an hour or get hung up on. They also add warranties that I did not even want to my order .Absolutely no communication at all now!! I spent over 10 grand and I will be taking this to COURT!!!! BUYER BEWARE

Adam was awesome! Quality service, attentiveness, friendly and professional. My husband has a vision impairment and Adam was super helpful and patient.

If I could rate this zero stars I would. Horrible service gave this company numerous chances order after order over a 3 year span. Nothing but problems and issues from paid for warranty service to guaranteed delivery drop off dates. Customer service from the management is useless... Borderline want to hire an attorney and sue them at this point

My wife and I went in today for a bed and ended up getting a tempurpedic mattress, adjustable base, sofa and recliner. Giovanni and Brian were very caring and attentive getting us waters and getting my daughter snacks. It was a big purchase so when we needed time to talk together they gave us time and space and didn’t pressure us into anything. Giovanni was knowledgeable and a great salesman really knew what he was talking about and was passionate. They took care of us and we are excited to have the best sleep we will ever get.

Just want to say Thanx to Adam at Ashley's at the Poughkeepsie store ,He came to my house to help fix my couch that I purchased there,I extremely appreciate the above and beyond that he did ,Thank you once again 😊 Its fixed!!!!

Purchased a $2500 sofa set in November of 2019. After numerous delivery delays - finally received it in February of 2020. That should’ve been my first clue that this was not going to be a good experience. Fast forward a year & the quality is so poor that the cushions have lost their fluff - no stability, you sit down & hit the bottom of the sofa. It’s ridiculous. The cushions on the back of the couch are a lumpy mess and need to be adjusted every time you go to sit down. It’s junk. Never ever will I buy at Ashley AGAIN. As others have stated in previous reviews - I will spend a little more if need for quality at 1 of our other area furniture stores and tell my friends & family to steer clear of this place.

Good choices of furniture but sales people can be too pushy.

I’ve been doing some renovations to my home and was looking for a new dining room set. My space is small and limited so I couldn’t get anything to big, I walked into Ashley’s because I saw a table and chair set online that I fell in love with but wanted to see it in person, Bill was available to assist me and he couldn’t have made the purchase any easier. He was honest and extremely helpful. He also has a wonderful personality and very friendly. I can’t wait for my new table and chairs to be delivered!!

Went Ashley furniture store in Poughkeepsie looking for a bedroom chest. Giovanni was my agent. He took time to take me around the store showing me all the dressers that fit my needs. Once I narrowed it down to 3 dressers he looked up their availability on line to see which one was immediately available. I appreciated that so much! My new dresser is being delivered next week. Giovanni is excellent and so is the rest of the staff. I highly recommend this Ashley furniture store.

Seriously, this shopping experience was enjoyable and effortless. Bill made me very comfortable and made the sale easy.

Giovanni got me what I wanted and is very professional...I will be back for my Dinner Table..Thanks again for helping me and my wife..Go Yankees..lol

My experience at Ashley’s surpassed my expectations, the sales representative Bill smith went above and beyond to fulfill our requirements.I will definitely be going back because of this exceptional service.

We bought a sleeper sofa for our spare room and had a great experience from sales through delivery. Great company!

Giovanni went above and beyond to help us today. He even power walked across the showroom to speed up the process. He and Mike made sure we got a deal to fit our budget. Will definitely shop here again.

Very nice friendly staff, our sales associate, Andre was very helpful and patient. Not pushy or rushing us. I will be shopping here again. Thank you for your pleasant service.

We had a great experience buying a new sectional yesterday! Bill was helpful and quick in assisting us and it’s being delivered this week! So excited!

I have no negative comments about my shopping experience. The staff is very helpful, friendly and they have a great selection. I did have some delivery issues but in the end my sales person (Bill) was also able to help me rectify that. We are incredibly happy with our purchase from this location

I had the best experience purchasing my couch at the Poughkeepsie location with Giovanni. He exceeded my expectations. I have very particular taste and he helped me pick out the perfect couch. I am very happy. Highly recommend this store and Giovanni is your go-to guy!

excellent product selection and careful and safe delivery

Everyone was so helpful, thank you to Giovanni and also Jasmine.

I had a wonderful shopping experience so far. First visit to the store was a quick once through so I could get a feel for their selection and there was much for me to choose from. I was looking for a sectional couch with specific measurements and a layout in mind. Bill approached me and was friendly and knowledgeable but not pushy. He took my number and contacted me the following week letting me know of a sales event. I found the perfect piece and Bill was helpful in pricing things for me but never to pushy. We shall see how delivery and set up go next month. Hoping it goes as smooth as the purchase.

Tito and Nick were a great team. I did not intend on purchasing a high end mattress, but the both of them listened to what I needed, and to all of my concerns and suggested the perfect one! Nick walked me through the entire store (even the discounted section). They both gave me all of the pros and cons and the differences in each of them. They both were fun and engaging, and spent a lot of time with me (never making me feel rushed). Ultimately I purchased the greatest mattress I have ever owned. I highly recommend Ashley, and when you go there ask for Tito and or Nick!

Andre was awesome and super informative 👏

I highly recommend Bill. He was excellent with getting us the furniture we needed. Very polite and helpful.

Giovanni is the best, very patient, friendly, kind,and very Professional...Any concerns he takes care of it Quickly....

Bill is the man... Helped me squeeze a new bed out my old man... Store was safe and clean and Bill and the other staff all amazing... Thanks Bill <3

Giovanni very good salesman thank you for the information you provided before we bought this desk you made the process easier

Needed three tries to get delivery. All were confirmed - two times each. Took two days off just to be disappointed. Bad experience.

We went to Ashley recently for a bedroom set. Giovanni helped us to find exactly what we were looking for. He was very friendly and welcoming. He was helpful in finding us sets that matched our style and specific measurements we needed. Everything went smooth and he was able to get us a quick delivery date. I would highly recommend Giovanni!

What a horribly run company. I ordered a bedroom set for my new home on September 10th....finally after numerous delays and several store visits/phone calls later (due to the stores lack of communication with customers) I received a bedroom set close to 6 months later. To start off the day of the delivery, I have videos of this company driving down a NYS hiking trail to get to my house, because there incompetent delivery team cannot follow a GPS. Then after the furniture was set up in my bedroom, I quickly realized the entire bedroom set was not what I ordered. Upon arriving at the store that day a sales associate named “Bill” who was originally helpful, realized that “Andre” who I originally bought the furniture from in store on September 10th, mistyped my whole order, and I had been waiting on the wrong furniture for 6 months. Bill helped in the store that day start the process of an exchange, that was supposed to take 2 days for approval. 3 weeks later, and several phone calls to customer care later, I had still not been given a date for the exchange. By this time Bill had become completely unresponsive to his phone and my questions of what the status was with my exchange approval. After another trip to the store, somehow a sales manager was able to approve the exchange within minutes, after being told for weeks that I needed an approval that was sent from corporate to the store, with emails being sent directly to me to further prove their email had been sent. At this point I stated that I only wanted the furniture in my house to be picked up and refunded and to cancel my original order. The pick up date was set for yesterday, Saturday the 13th. I received a phone call prior letting me know the truck was 30 minutes away to pick up my furniture. An hour and a half later, I received a voicemail stating that my driveway was unplowed and they were getting stuck and I would have to reschedule. I own a plowing company....my driveway is plowed as wide as a highway. There would have been no issues getting to my house even with a semi truck, which only meant one thing. They tried to drive down the public hiking/skiing trail yet again. Another hour plus on the phone with customer care, and I have another pick up date scheduled. This will be close to 7 months I have had to deal with this disaster of a company. They hire completely incompetent staff, and must teach all their employees to lie thru their teeth to the customer to give the illusion that they care and are trying to be helpful. THEY ARE NOT. Avoid this company at all costs so you do not find yourself in the same situation as myself. Lastly, I’m never one to write reviews about poor experiences at establishments, but this has been such a headache and become almost comical at how unorganized this company is that I feel as if I have to, to hopefully prevent others the same misery.

First time in Ashley HS and I had an amazing experience. Giovanni and Tito made my evening. This two guys know what they are doing, are professional, well prepared and I laughed a lot. I definitely would recommend the store to family and friends.

From the minute you walk in the door you are greeted with excellent customer service the staff is friendly and willing to help, I asked a million questions and Adam answered them all. He Helped me with measurements told me about there layaway and the 5/6 year payment plan. I got my entire living and dining at Ashley.

Oh my what can I say about your salesman Adam! He is the greatest. He was very pleasant. He greeted us at the door and made us feel like we were his very first customer. He never made us feel like we're pressured to make a decision right away. But he was always there when we had a question and advice. He is the best.

Went to buy a $500 sofa the man was so good that he sold us a $2,500 mattress. Very friendly and made us feel very comfortable. Will recommend him to all my friends and family. Giovanni is number 1 dont go to anyone else

My wife & I had the pleasure of meeting Bill while shopping around for a new bed for our son. Bill was super helpful and listened to our style requests as well as helping us stick to our budget. Not only did he give us space and time to discuss amongst ourselves, he was right there when we had a question. I would strongly recommend Ashley Furniture not only for their quality items, but because of the customer experience we had with Bill.

The Poughkeepsie store is a disgrace. Full of lies and very very bad customer service and their manager Michael is the worse. Total disrespect. Literally the worst customer service I have ever experienced! The only numbers available is for their main customer service line, which no one is on the same page with product availability or delivery. I got 6 different delivery dates all in a 3 week period, took off work twice for a delivery that Poughkeepsie store said would come to find out that I was never even in the system for delivery that day! A manager told me for my “patience” they would take the delivery charge off my Bill well guess what first bill arrived today and nothing has been credited!! Never ever shop this store- go to a competitor!!

Amanda M. and Tito were incredibly knowledgeable and friendly! Love my new mattress and bedroom set!!

Would 100% recommend Giovanni for your sales man here! Very friendly person. Had a great experience buying our first couch here! He showed us many options for what we was looking for!

Adam was the #1 man. Went over all of the options with me, amazing customer service. 10/10 recommended! Five star quality service from this salesman.

Bill was the best!!!

Great experience at this store. I was helped by Chelsea and she went above & beyond! She checked in even after I left the shop to answer some questions I had. She provides excellent customer service and was personable & professional. She checked in while I was browsing the store but I never felt pressured. She also made sure to answer every question I had. I would recommend her & would come back when I need to again. Thank you!

Great experience from ordering to delivering.

From Colin Chiero, my salesman, who was very well versed in selections and under promised and over delivered, to the timely delivery and professionalism in placing the furniture I was truly impressed. I recommend all my clients to use Ashley Home Store on South Road in Poughkeepsie. Their selections are above average as are their services!

Came to Ashley’s to just look around and get an idea/budget before we move. Home store advisor Bill came over and began talking to us, he was friendly, listened to our story of what we would like. Helped us envision the layout and practicality with the furniture in our home. We left with a whole bedroom set and excited to continue working with Bill. Definitely worth it just to go in and look around!

Great, personable customer service and design expertise! Chelsea and Seam helped us pull everything together for my daughter’s first apartment. Thanks!

Giovanni took the time with us today to make sure we were completely satisfied with our purchase.

Came many time to make payment and every time that I came in Michael was really helpful knowledgeable and always tried to make sure I was comfortable in the store and with my purchase this kindness goes a long way and make people wants to do business with Ashley Furniture

Ok place. A little expensive for some furniture. Their outlet is a little better.

I recently visited the Ashley Home Store in search of a new dining set for our new home. I was eagerly greeted by Bill. Bill turned out to be an excellent salesman who was very knowledgeable and helpful. I ended up ordering a beautiful set from the outlet store with no hassle. I can’t wait to receive our new set. Thanks Bill!

I would just like to highly recommend Tito at Ashley Furniture who has gone above and beyond to help us purchase a reclining sofa, in somewhat of an "emergency " situation. He was friendly, informative, honest, completely accommodating to our needs. He got us exactly what we wanted, faster then I could have ever imagined. We got a great deal from him and a discount on the protection plan :) This has literally been one of the smoothest, most pleasant transactions and super Customer service from Tito, he is awesome! Thanks Tito and Ashley Furniture for giving us such a pleasant buying experience in general but especially during this pandemic.

Bill was amazing, patient, and informative. Gave us options, not up-selling anything that we didn't want. He is a very nice guy.

Giovanni was amazing , knowledge helpful and pleasant , thank you for your time and patience during our shopping experience !!!!!!

Great service and friendly staff! Giovanni is the best! Definitely ask for him!

We felt lied to. We were told we were getting one product and then we were charged for something different. They made it right in the end but the hassle was annoying.

The consultant Giovanni made the experience very pleasant. Didn’t put any pressure while we looked and once we found pieces we wanted was there to help. Amanda helped up pick out a mattress perfect for me. Overall very pleased with experience

My husband and 2 girls came to Ashley looking for a new sofa set. When we walked in we were politely greeted by Giovanni. He gave us some space and checked in with us which we appreciated very much. When we were ready he showed us around to a few sets offering water, coffee, tea and hot chocolate to us and my girls. Giovanni was very helpful and informative. He knew his product and answered all of our questions. After my husband and I decided on what we wanted we went back and yet again Giovanni did not disappoint. With some assistance from Amanda we left with smiling faces and happily anticipate the arrival of our new furniture. I highly recommend both Giovanni and Amanda if your looking for awesome and friendly help. Thank you to both Giovanni and Amanda for helping make this so easy.

My fiancé and I went into Ashley HomeStore in Poughkeepsie for a new mattress and boxspring and received GREAT customer service from Bill. He recommended us products without being pushy and he was extremely patient and kind throughout our experience. He cares alot about his customers and wants to make sure you walk out with what you need and want according to your budget, in a timely manner and most importantly happy! Ask for Bill!!! You won’t be disappointed 10/10

HORRIBLE EXPERIENCE

Giovanni was an awesome help in finding some new pieces to warm up my new apartment… He was extremely friendly and warm with a great eye for decor. Everybody there was extremely nice and the process was easy and quick! I will definitely be coming back and hopefully Giovanni will be there to help me pick out pieces for my next project!

Bill did an awesome job helping me find everything I needed for my new home.

Adam was the representative for helping my wife and I purchase our new couch! He was willing to go above and beyond and really making not only a name for himself but for the company! He’s definitely what I would say is a great salesman and helpful all in all with designing the area of the home and I look forward to coming back and becoming a regular for this company! I would definitely recommend more people to the store especially with the help from Adam today!

Very expensive

Giovanni was great! Talked to us about all our needs and was not pushy, but offered us many options. Financing options are also awesome with Ashley. Great experience overall.

Forced to sign fraudulent statements about the condition of the items and told not to worry about it if they have any problems. (didn't sign, won't release items) I was Told they can't refund the purchase until the talk to the main finance department that was closed, even me having paid in full on my credit card. Expected me to leave, with no refund, no item and no documentation of a credit or pending refund.

I went to Ashley furniture store with my mother and son and Bill welcome us with coffee and hot chocolate.. He is very helpful great sense of humor and never rushes you he takes his time and very helpful. He made our visit a great experience and wouldn’t mind going back there :)

On Friday, December 4, I accompanied my mother-in-law, to the Ashley Home Store in Poughkeepsie, NY. My in-laws had recently relocated from Virginia. Upon entering, (after being ignored by two sales people), one salesperson was gracious enough to help us. I immediately explained the importance of shopping based on availability because my parents did not have any furniture and it was very important for them to have furniture to settle in with as soon as possible. Our hope was to make this new home as comfortable as possible for my father-in-law who has dementia. We purchased two recliners (one on clearance) a floor lamp, one sofa bed, a lamp (that we also bought clearance) a fireplace insert with entertainment center, a counter height dining room set, two Chest of drawers and nightstand. We were very pleased with the service. Most of the furniture was scheduled to be delivered the next Thursday with the remainder of the furniture to be delivered by the end of December. The next Thursday arrived, and the only items on the truck were the recliner and nightstand. A dining room set was delivered and was the wrong one so it went back. I dropped what I was doing and went to the store and met with the store manager. He gave me correct dates for the remainder of the furniture and assured us that the dining room set would be delivered within a few days. The dining room set was delivered but the table was chipped. Then the warehouse called to give us revised dates for the remaining furniture which spans into the month of February! Since then, all of the delivery dates have changed four times, the repair appointment for the table has been rescheduled several times, more furniture was delivered damaged and all attempts to speak to the store manager, our original sales person or Customer Care has been non productive (at one point, after getting through to the store on the phone, an associate named Veronica answered the phone, realized I called to complain, put the phone down, not on hold, muttered “I don’t need this” and walked away from the phone!) This is totally unprofessional and unacceptable. They simply don’t care. I will NEVER deal with Ashley again! Covid-19 withstanding, this transaction has been completely unprofessional, disappointing and has breached the fundamentals of ethical sales transactions. Had the company been upfront with us, then we could’ve made a decision to either make other furniture choices or patronize another furniture store. Now, we are stuck waiting months for furniture. Our parents home is in disarray and all because we trusted Ashley. Never again. I hate to publicly complain about a local business but I tried to rectify this personally and the situation just became worst. As I said earlier, never again! Lisa Wansley Pawling, NY

I had the pleasure of meeting Bill at this store. He was extremely helpful and understanding. He made our shopping experience quite entertaining as well. It’s always great when a salesperson makes you feel comfortable but also answers every question you may have. Thank you Bill for your wonderful hospitality! My family and I can’t thank you enough!

BILL WAS VERY PROFFESIONAL AND MADE US FEEL AT HOME HE IS A FINE SALESMAN

I walked in Ashley’s today full prepared to be annoyed by the staff who follow you around only wanting to help! To my surprise I met Bill who introduced himself, he hung back far enough to be of assistance, but not be a nuisance. In the end I’m so glad he was there I ended up having tons of questions, he was patient, kind, and above all else he save me big bucks!! Thank you Bill and Ashley’s! I’ll update with pic soon!

Fast great service....go see Andy

Waited 2 months to get a refund on a sale where things were not priced correctly. Thank you to the manager Shawn for finally fixing this. 2 months of texting the sales person saying he would take care of it and never did. I had a terrible experience at another Ashleys and came here hoping that it would be better. I hope the furniture is worth the headache.

Roni at Ashley homestore is a rock star listening to our needs and spent hours with us until we found the perfect fit for us. Go see her for any of your home furniture needs. We will definitely be back. Thank you Roni for making it a great experience.

I went to Ashleys and was assisted by sales associate Andre. Although I intended to just see what they had to offer I purchased two bedroom sets from here. Andre was very helpful when i explained what my vision was. He was very knowledgeable of what was on the showroom floor and what was online. He was patient and kind and much appreciated. Thank you Andre for a great shopping experience and for not having to look any further.

I went there to look for bedroom furniture, we were greeted by Bill in a very nice manner. I would definitely recommend this place and if you can ask for Bill ! He will answer any questions you might have

Worked with Giovanni for at least 3 hours on a Saturday. Very helpful showing my wife and I around the store on multiple sectionals and couches. Ended up buying one sectional, a couch and a love seat. If you want to deal with a person with great humor and an awesome personality, I highly recommend Giovanni.

Adam and James are amazing. They went above and beyond their jobs to assist us in our purchase. Would recommend them anytime. Will be going back for my living room furniture.

Giovanni was very helpful and we fully enjoyed our experience!

Never went inside

Stopped in to se what was available. Bill was an honest no pressure guy right away. Kept it simple and direct. Took care of everything needed and we had the best furniture shopping experience ever. Thanks Bill you’re the best. Mike & Lucas.

Giovanni was a helpful, knowledgeable, no-pressure salesman. He listened to what I wanted, located what the store has in stock that matched my description, and didn't try to talk me into anything. He didn't even want to ring me up until I was absolutely sure I was ready to make the purchase. He was friendly and personable without being intrusive. Next time I'm looking for furniture, Giovanni will be my first (and probably last) stop.

It was a real pleasure doing business with Bill

Giovanni was a pleasure to work with. Very knowledgeable and courteous. Thanks for the professionalism

William Smith was very helpful with my mom and myself on picking out furniture! She was on a budget and he directed her on where she needed to go! We both bought furniture today! I have only used Ashley and never ever had a bad experience! Thanks Bill

Adam Brandes was such a pleasant and experienced salesperson. He treated us like family. Ashley Furniture is a great place for beautiful furniture and friendly faces. Thank you Adam and James for your help!!!

I had to report them to BBB in order to have parts of my furniture delivered...they delivered the wrong bedroom set and now I'm stuck with a bedroom set that I did not ordered...I paid for my furniture since September 2020 and I'm still waiting for the last of my order...we spent over $10,000 here and we have the wrong bedroom set and wait for my dining room chairs and dining room armoire...NEVER will order anything from them again...

We visited Ashleys for furniture recently. Had a super good gentleman Tito help us. He was not pushy and was very knowledgeable not only about the pricing but also about the materials and construction of the furniture. We had what we desired within our budget thanks to Tito. He made the entire shopping experience a smooth and non stressful event. The topper was when we paid he told us the furniture would be delivered within 4 days.

Always good deals. Love this store!

Had a great experience finding furniture! Bill was very helpful and enjoyed my time in store because of his help!

Giovanni was an outstanding fella. I went in looking to buy a dinning table and he was so helpful and informative. Not only did he help up find the table we love he also made the purchase process so painless and easy defiantly will return to buy other house furniture!!!!!!!!

My fiance and I went in to look for a mattress. We had no idea what we were doing, what kind we were looking for and how to let alone pick a mattress that suit both of us. Tito is the one who helped us, he was absolutely amazing, very friendly, personable and professional. We told him what we were looking for in a bed and that our likes were very different. He showed us this bed/machine that showed us what kind of was going on and are sleeping pattern. We laughed an amazement because the machine and Tito were right on point. In the end we ended up taking home a TempurPedic eight degrees cooler king size bed along with the remote control that brings your bed up and down. We absolutely love it! Thank you all for hiring Tito, he definitely helped us out big time!

PSA don’t shop here! Customer service is horrible, if you can even get through to anyone. They are very deceiving and will do anything to keep a sale. We ordered couches on 12/1 with a delivery date of 12/23. Long story short we had to cancel because they kept pushing the date out (all the way to February). They also charged our card before delivering the product which 1- we were told would not happen and 2- it is not legal to charge before service is rendered. I was skeptical but we ended up going to Bobs next door and found a very similar couch and it’s scheduled to come next week.

Went with my wife looking for a new sofa and chair. We were greeted by Bill. He was very helpful and knowledgeable and was willing to spend as much time with us as we required. He explained the differences in how their furniture is made as compared to other brands. He really made our experience great. The showroom is clean and sanitized and everyone wears masks. Made us feel comfortable. I would highly recommend Ashley furniture and Bill.

Shoutout to Bill for helping me with my purchase today! Very kind and helpful!

Big Bill is a real gentleman!! No pressure sales just all good information about the products I had interest in. I would recommend Bill to anyone looking to purchase furniture. Thank you Bill for your professionalism.

Andre Jackson, great service

We are return customers to Ashley’s on South Road because of the exceptional service. Yesterday and today we worked with Tito to replace our old bedroom furniture. Tito was very friendly, honest and not pushy. Tito definitely had our best interest in mind and wanted to see us make a knowledgeable decision on our furniture. The bedroom set we loved and started to pursue the purchasing process actually wasn’t compatible with our current adjustable base we have. Tito went out of his way and looked into our previous purchase from Ashley’s to see exactly what base we had before he started the process and actually brought that information to our attention. If it wasn’t for his diligent work we could have had a huge headache on our hands. In the long run, we were able to make a purchase that was compatible with our bed. Thank you, Tito for making this process exceptionally easy!

Giovanni helped us to make sure we found the sofa that worked for us. He allowed us to look around on our own but was available for any questions and when it came down to making sure the sofa would fit in our space, he was there to confirm the measurements from the store. We still haven't found the right one for us but he has been a huge help in the search of the couch we are looking for.

Although I wasn't greeted when I walked, nor was I approached as I surveyed the store, when Bill was done with the customer he was helping, he immediately gave me his undivided attention. The customer service I received today from Bill was old school top notch! Bill made every effort to accommodate me(not a complicated purchase) answer all my questions, and give me the best service possible. He genuinely wanted me to walk out of the store happy with my purchase and I did. I just happen to be in market for a coffee table. Figured I'd check out Ashley Homestore and they had what I needed at a price that couldn't be beat. Great way to end 2020!

NOT WORTHY OF ANY STARS! WORST EXPERIENCE EVER ! I WILL NEVER SHOP THERE EVER AGAIN! I am recently made a purchase and Ashley’s furniture for a brand new king mattress and a baseboard for my mattress. This was a Christmas present for myself and my husband. Unfortunately this purchase I made was my worst purchase ever and my last. I have purchased many of times with Ashley’s furniture. And I’ve never had a problem with my purchases. I was introduced to the sale rep Bill Smith and his supervisor Mike they both seem nice and sweet and honest I thought. But when it came down to the final sale Bill Smith and his supervisor Mike was trying to sell me something that I couldn’t afford. It was a purchase of $7000. I told them I couldn’t afford that and then they came around and lowered the price to about $5000. When I saw the second prize I said that’s better so I signed and agreed for this purchase of $5000. I should’ve gotten the hint and not signed anything and said forget about the deal. But I didn’t and I trusted the sales rep Bill and Mike thinking that they were going to do right by me. They didn’t. First the price and than came the delivery of my bed. My mattress arrived but then the baseboard was incorrect so I had to return it and then it was re-delivered again and it was incorrect again the same type of baseboard You’re gonna have to return it again. I had to wait to the third delivery to get the correct baseboard. Throughout all these deliveries in my wildest dreams did I everything that I will be sleeping on the floor during the holidays. Neither my husband nor myself needed to endure this humiliation for a week. Now came the price again. So today I decided to go into my account to see when was my first payment due. When I say my balance my price was incorrect of my purchase. I agree to one price and the increased it to another. I went over to Ashley’s to try to fix the situation and to correct the price. But the sales rep was just showing me or telling me what he thought he sold me. Yes I did sign some papers and I signed for the correct amount I agreed in. But nothing was fixed. Only arguing back-and-forth and who was right or who was wrong or what was signed. I advise you all as Consumers to make sure what’s your final prices before you walk out that door. Because what was said to me was incorrect now I have to pay for it. I sincerely have to say this is been the WORST EXPERIENCE in my life when it comes to purchasing an item from my house. - I will absolutely never ever recommend Bill Smith & Mike the sales rep & Ashley’s furniture to anybody. - I will never shop there Ever again. This has been the worst experience in my life and Ashley nor the sales rep did anything for me and my husband to amend this situation of ours. Not even a sincere apology. Because of this makes me think that they’re only out for the money or the commission as sales reps do. I recommend to shop somewhere else like Raymour and Flanigan or Bob’s furniture. Weeks later after my purchase with Ashley’s furniture. I decided to shop at Bob’s furniture. I needed to Shop for another mattress. Because of the negligence of my delivery by Ashley furniture I went to Bob’s furniture. And now because of there increases in there prices without justification and Not rectify the problem of correcting the price from here on I will shop at Bob’s or Raymour and Flanigan. This was the icing on the cake for me. I don’t like to be misled would lied to. Shopping at Bob’s furniture was the best thing I ever did. And honestly was simple and straightforward forward. They told me the price I agree with the price I signed after the price and that was it I was happy customer. When it came to my delivery of my mattress they told me when and where and it was done. No problems and no disappointments. 5 Stars for Bobs furniture.

Bill was very nice and helpful. When we couldn't find what we needed he found it for us.

Purchase a dresser for my daughter today very pleased with the customer service provided by Bill. Well versed in the knowledge of the furniture, very smooth transition. I will return to for future purchases..

Giovanni in the Poughkeepsie location was amazing - personable - patient - helpful- knowledgeable . He went above and beyond to help us . Amazing asset to your store !

They have the best selection and great prices. Thank you Tito for the great customer service and your knowledge on everything I purchased. Every business should have a TITO!! Thank you

Ardian is the best salesman in the whole Ashley’s franchise! I have been to many Ashley in Jersey And NY, please hold on to him he is an asset!!!

I’ll start by saying my girlfriend and I had visited 5 other furniture outlets prior to coming into Ashley’s and right from the start the service we received was nothing short of amazing. The manager Sean and salesman Bill were fantastic. They helped us find a gorgeous dining room set that was above our expectations. Sean was extremely busy and still took time in the beginning to help us. Bill was great he went out of his way to make sure we had everything we needed, was very informal, personable and was a pleasure to deal with. I highly recommend shopping at this facility on route 9 in Poughkeepsie NY or at the very least just stop in and check them out! Will definitely be back in the future to give them more business. Thank you again for everything, Mathew & Morgan.

Great customer service I was helped by a store advisor bill to choose a bed and bed frame I was offered a free drink and treated nicely and they where very considerate

Just purchased 2 love seats from Ashley. We found exactly what we wanted at a great price. Our salesman Bill Smith was outstanding,, very helpful, knowledgeable and a pleasure to work with.

Nick was helpful and kind

Adam is an AMAZING sales rep. He helped us find everything we need. Highly recommend!

Bill was extremely professional in helping us find and purchase what we were looking for!

Great furniture and great service. Bill is amazing.

I had the pleasure of visiting Ashley Homestore (1895 South Rd) with every intention to browse ONLY. I had furniture/home furnishing needs. As most NYC shoppers, we shop guarded. However, as soon as I walked into the front entrance, Giovanni warmly greeted me and was at full attention to my needs. He asked qualitative questions and led me to every piece of furniture on premise to wisely consider. He was extremely patient and most importantly - knowledgeable of Ashley's product offering. While considering my top 3 TV stand selections, I noticed a variety of love seats that would work for a den concept I've been toying/contemplating. Giovanni introduces me to Tito, Ashley's sofa specialist. He walked me to various options as well. I had two specialists walk with me throughout the store and ensure I knew details on all offerings. I left purchasing and was grateful to have worked with Giovanni and Tito. The service was outstanding enough, I returned the following day for additional purchases. I met with Giovanni again and had the pleasure of also working with Brian. Both provided TOP NOTCH service. It was pleasant, educational and most importantly personable. I would definitely return back and highly recommend Giovanni, Tito and Brian!

Your salesperson Ada was absolutely amazing and was the incentive that sealed the deal for our purchase! She was so attentive and treated us with such first class service! She is truly an asset to your company!

My friend out and were in a rush... Niko and Adam treated us respectfully, cordially and professional. Very pleasant to engage with and both were very knowledgeable about their products. Overall enjoyable experience without being pressured. Ask for these guys when you walk in. - Michael

Adam. The *untrustworthy advisor* Adam. The staff at Ashley Homestore. Horrible. Let me start off with that Adam makes his money off of commission. The more a customer spends, the more he makes. Adam took advantage of my 70 year old mother in law. Adam literally told her the bed frame comes with the mattress, & that he'd throw in A mattress cover & 4 memory foam pillows all Inclusive with her purchase. Adam said, "You'll only have to pay for delivery" . She was so excited and thanked Adam repeatedly and he stood there and smiled at her. Come to find out, Adam charged her for all of it. Insanely expensive. She was charged $9,000! Adam lied to her face because she's elderly. I took her back and the store actually backed backed Adam and said "Adam is new, Adam doesn't know any better". I'm 1000% sure a young guy like Adam knows when he's taking advantage of elderly people. Ashely Homestore management knows too. When training employees, I highly suggest everyone there, including management and especially ADAM learns what integrity means. Lying to get money from people is dead wrong. I will never make a purchase with them again, regardless of the credit line I have with them.

Purchased a sectional, dining table and chairs, mattress, and coffee table. Bill helped us out for a good 2 hours, was very patient, not (too) pushy, and made the experience hassle free. Thank you, Bill!

Had the pleasure of working with Giovanni in the Poughkeepsie location. He was professional and with the assistance of his coworker was able to locate the perfect piece of furniture. I will definitely be a returning customer because of my experience working with Giovanni.

Purchased furniture at Ashley Home Store in Poughkeepsie. Bill S. was my sales associate. He was very personable and knowledgeable. No pressure, not pushy, but there to answer any questions. Took his time to fully explain everything during the buying process. It was a positive experience.

Nick was a very helpful and knowledgeable salesman. We bought a whole furniture set. We will return here for all of our furniture needs! Ask for Nick!

This place was a very safe place to shop. Everyone wore masks & kept social distancing. There were hand sanitizers everywhere. Giovanni was our sales associate. He was extremely helpful & most of all genuinely nice. He went out of his way along with his manager, Amanda , to help us. We were looking for a very specific type of recliner for our son & they found it for us. We purchased it & are very happy. We will go back in the future.

The store has a vast selection of furniture at reasonable prices. Be sure to ask for Bill—he's very knowledgeable and friendly. One of the best salespeople I've encountered in years! He helped me and my wife pick out a great living room set. I'll definitely be returning soon to pick out some additional items.

What a great experience . Make sure you ask for Giovanni . He knows his furniture

I was looking for a couch sectional, Giovanni was the salesman that greeted me, he was very nice and helpful. Giovanni helped me find the right sectional and with pet friendly fabric, He was very knowledgeable about the different fabrics. I was just looking that day. I had seen a sectional there, perfect, loved it, but wanted to think about it. I That day I visited multi furniture stores near by. I ended back at Ashley a few days later and purchased that sectional. Everything went smoothly and excited to receive my new couch. UPDATE: I ended up canceling my couch on February 16, 2 months after my purchase. however they never canceled. I was fed up with the delay and the different dates it was coming, after awhile I did not believe a thing they said to me. A week or 2 after February 16th I find out it was never canceled. I drove back to cancel the couch again. Now I was waiting for my money to be refunded. My experience was so frustrating, don’t recommend this store and exactly 3 months to the day, I got a check. No sectional couch.

Adam in the Poughkeepsie location was fantastic. We told him as soon as we walked in that we would most likely be buying furniture down in North Carolina. He still went above and beyond for us and even taught us a bunch about furniture in general. Could not have asked for a better experience.

Excellent Customer Service!!!! Bill Smith was very helpful through the whole process and provided the best customer service. I would recommend buying furniture from this Ashley Home Store and be sure to ask for Bill for a great experience. - Enriquez Family

My husband and I walked into Ashley HomeStore for the very first time in Poughkeepsie to purchase a full size bed for a guest bedroom. Tim greeted us in a friendly manner without being pushy and assisted us in looking around. We also spoke with Tim and Brian about other furniture we needed and had a specific budget. They allowed us to pick out what we liked and worked within our budget. We were able to purchase everything we needed. They are friendly and courteous from beginning to end. Needless to say, We are now a loyal customer. Go say hello to Tim and Brian you won’t be disappointed Oh and the furniture is American made!!

You going to buy a piece of furniture and you can't even take it the same day don't waste your time if you're in need of something and then they use covid-19 Excuse and how long it's going to take to get to you

Ashley home store has a warm friendly customer service team ... Especially Bill he welcome my family with coffee and hot chocolate that was good especially on a cold day.. He was very knowledge about the furniture ,and really help me out a lot ...and a nice sense of humor and I really appreciate all of his help.

Had a great experience shopping at Ashley’s. Our sales person was Bill and after listening to what I was looking for, he led me straight to a sofa that fit my needs perfectly! He was attentive, but not pushy. Very personable! I needed a few days to think about the sofa and he followed up letting me know of a sales event which ended up being perfect timing. I can’t wait for my new sectional to arrive!

Went to get bedroom sets, Tito helped me a lot with everything, great customer service by him.

Giovanni greeted us as soon as we walked into the store and asked if there was anything he could assist us with. He was not pushy at all. He asked us what we were looking for in our bedroom set and gave us some useful suggestions. He was very diligent and friendly. His customer service was great.