Ashley Store | Riverhead, NY 11901

We purchased a sectional. The salesman Tony was great told us about a 20% off promotion good though 7/4. This was Sunday The salesman tried to honor what we were told. The manger refused and lowered the discount. A different day. A different mood we would have cancelled.

Salesman was exceptional!

Professional and extremely helpful, patient and personable sales woman by the name of Amanda. Was a true pleasure to deal with.

Honesty will get me(personally)to possibly buy something. Yesterday our salesman, Tony spent a lot of time with us & was didn't "oversell" us It's was a pleasant experience overall.

Went shopping for living room furniture at Ashley‘s today. Our sales rep Wade, was very helpful in helping us find exactly what we were looking for. Very comfortable experience.

Samantha was amazing today and took her time showing us qualified options within our budget for 3 bedroom sets, a Dining room set, a sectional with a sleeper sofa and many accessories for the home we are remodeling. She was so patient and extremely helpful and professional. She really knew her products and took us through the entire process painlessly. Thank you Samantha

Excellent service...my salesman Neal was very friendly, thorough & helpful ... great experience...highly reccomend Ashley furniture

Thank you Ashley Furniture Store of Riverhead NY. Samantha and Neal took extra time with my multiple visits to help me select a large dining table and a set of 10 chairs. They were very patient and helpful throughout and I never felt rushed to make a decision. The delivery team was excellent and very careful of our new wood floors. Everyone went the extra mile. Love the Jorlaina large table and alternative chair choice. Again many thanks!

The saleswoman Amanda squire was a very very nice genuine and not a pushy person. I enjoyed talking with her . She was not one of those sales people that follow you around the store and keep trying to push you into buying something she just wants to know what I needed wanted and what I was looking for and she was just great 😃

Amanda is great.

My sales representative Samantha was very helpful and made everything work out very smoothly

JOSH IS THE BEST!

Painless process. Josh was attentive, informative and got us quick delivery (a couch in 3 days!). Would refer and look forward to working him to help purchasing our next item.

My wife and I stopped into Ashley for our new master bedroom furniture and mattress. Josh was so friendly, knowledgeable, and personable. He was able to help us with honesty, transparency, and without making us feel pressured. We will definitely be around to buy from him again.

Great customer service from start to finish. Couches were all amazing but chose this one. Cannot wait to get mine delivered!

Great store, great salespeople, great selection, great prices and great financing options. If you need furniture check out Ashley.

Quick in and out no hassle knowledgeable sales person good price

Me and my wife went here. Hassle-free, which was very nice for a change. What's not being chased by a shadow? We did purchase a beautiful kitchen table set. We will come back. Prices are very reasonable and the help is very nice.

Great Sales Person James was very supportive! His assistance was essential. We got an excellent deal.

Great sales rep, polite , very curtious and through knowledge on the subject matter,

A great experience at Ashley store today in Riverhead. Raphael helped us. Was not pushy. He was knowledgeable and helpful. Made us feel comfortable and listened to us and answered all our questions. Overall great experience.

The experience was excellent, the attention, the products were excellent. The financing help was clear and very well explained. James (seller) explained to us with great patience and clarity everything we needed to know about the mattress and other items. Thanks James Topps. We appreciate your patience.

June was terrific, in Riverhead.

Rafael Ramos was an exceptional salesman. He is a true professional . Ashley should use him as a modle employee . The deal I received was OUTSTANDING ! The quality is very good .

Salesperson extremely knowledgeable about the products, no pressure, we had time to consider the purchase, take away old furniture such a benefit, quick and convenient delivery scheduled, and reasonable price. Very, very positive experience!

Awesome sales people. Really helped out when needed.

Good experience James was great. If you need furniture go speak to him.

I think Ashley Store have very good quality furniture. I have purchased several pieces for my home. Unfortunately this time it was a bad experience. I made a purchase of a dining room set and a dining room server. A good opportunity since the original price offer had a 40% discount since there were no more and I bought the one that was in the exhibition room. Everything very good until then. The next day I went with my husband to pick them up. None of the salespeople who very kindly assisted us during the purchase were able to help us move the furniture. My husband and I had to move our furniture to the car one by one. I don't know Ashley Store's policies, but with several of her agents in the store doing nothing in that moment, none of them gave us the necessary help. I think at least they would have helped us place them to the back door so we could load them onto the truck. It is a shame to have this bad experience which forces me to never buy from Ashley Store again nor recommend them.

Extremely professional and courteous. And I love my purchase. Thank you Raphael!!! Susan

Ramon Galán the store manager is amazing! The time purchasing my furniture was the best shopping experience ever! He made us feel so at home… so hospitable! I was truly impressed at professionalism and genuine interest in customer service! I will definitely spread the word!! Kudos!!

Worked with an excellent gentleman named James Topps who really gave a lot of time and attention to my family in finding the right new sectional couch for us. We settled on the Castano and are very excited about it. We also would like to acknowledge Corali who helped out and was very knowledgeable and helpful! We are looking forward to our new living room!

Salesperson very knowledgeable, patient, and willing to spend sufficient time to make the sale.

Fabulous team! Fabulous experience! Our new go to location for furniture. Highly recommend!

I like that there was no pressure from sale person

Wonderful! Corali is absolutely fantastic!! She was so professional and helpful. Furniture shopping was fun & easy for the first time! Thank you!

Enjoyed whole experience. Neal helped us and i was satisfied with whole process.

Chris helped me and the experience was great. I will go back again!

Stay away! The quality of the furniture is lousy and the manufacturer doesn't stand behind it. To make things worse, they slip in a 5 year protection at the time of purchase without even notifying you and its doesn't cover a thing. Within six months things started falling apart and now we're stuck with it. You may as well shop at Bob's, at least you know what you're getting. We furnished our entire home through Ashley two years ago and we'll never go back.

Ray was very helpful.

Neal, Salesman for Ashley was excellent. A very patient person. I bought 4 pieces of furniture. Everything from first looks to delivery of my furniture, was an excellent experience!!

Neil Riske was very professional, courteous, patient and so pleasant to work with. We will be back to work with Neil when we need to update our other rooms.

Excellent customer service

Coralie was outstanding! She greeted us beautifully and gave us some time to wander without pressure but when we needed her she was super super helpful, knowledgeable and kind! We never shopped Ashley before but found exactly what we wanted. It was a great experience! Beautiful furniture great service. Coralie is a total asset to Ashley furniture! We will be back!

This is not our first purchase from Ashley nor will it be the last. Our salesman, Neal, has been in the industry for many years. His patience and expert design & room size advice guided us throughout our decision making and purchasing process. Neal is committed to his craft and, in turn, creates an atmosphere of trust and consumer confidence. As satisfied buyers, we will return to the Riverhead store to work with Neal for all of our future furniture needs.

Great job n nice guys! They should be on America's Got Talent!

Neil was absolutely amazing. Patient and kind throughout. We purchased a bed set and mattress.

Very friendly and helpful!

Neal and Luke were very helpful and patient. Got a great deal can't wait for it to be delivered

Absolutely fantastic experience! Thank you so much!

The manager Ray and his sale associate Luke were awesome. They were both very patient and understanding to my needs. Gave me some great suggestions for sone furniture for my home. Couldn’t ask for anything better. Thank you so much gentlemen. Really appreciate all of your help and support.

Luke did a great job very helpful indeed in explaining the differences in the sofas thru out the sale

Ramon was exceptional. Very helpful but not pushy. Great personality. You are lucky to have you represent you.

Great service and extremely helpful

Neal R was awesome!!! Best experience ever!!

I was very pleased and Luke was very helpful.

Great place to shop ..

Jaylen was amazing. Such a great help.

We were looking for a recliner for my mother. Neal showed us the chair we liked & helped us make a choice. He was great!

Nice furniture excellent service

Both Ray and Dan were great. They were very helpful and knowledgeable about the products in the store. Highly recommend

I was so happy with Coralie and she was so professional in helping me

Was very pleased with all the help received and attention given to me for such and important purchase and all the information that I needed to make this purchase. A special shout out to. The manager Corali for her outstanding knowledge and attention, thanks again Ashley Furniture

Very friendly and very helpful would recommend to anyone

Neal & Jayce at the Riverhead store were an absolute pleasure to work with. They were very welcoming, friendly, showed us the items that best suited our needs and knowledgeable about each product. The entire purchase process was quick and seamless. To top it off, the delivery was flawless. The team was on time, professional, courteous and respectful of our property. They worked neatly and efficiently to set up the new chair. Overall, a great experience!

They are really nice

We went in to the Riverhead store with a very rough idea of what we were looking for, and were met by Coralie Smith, the most friendly and accommodating sales agent imaginable. She patiently walked us through every couch/coffee table/end table configuration we came up with, crunching numbers and finally putting us in the best deal. We will definitely be back to see her when it’s time to furnish the next room in our new house. Thanks.

One of the best shopping experiences I’ve had!!!

Luke gave us time to make up our mind Very friendly helpful young man he answered all our questions Everyone at Ashley is very helpful

Have a great experience with Coralie I’ll be back for my nightstand

Very nice and efficient

Great communication and help from Carolie.

Great service

Ashley furniture is a very comfortable and confident place to shop. No pressure on you when you enter the store. Salesperson was very knowledgeable and again no pressure put on me to buy at that moment. We did buy from Ashley and did go back another time. Prices were definitely competitive. Craig

I came here looking for a table centerpiece and was helped by a friendly and courteous associate. She did not pressure my decision making which was hard due to all the nice selections in the store. I left very satisfied and plan on shopping here for a furniture selection in the future.

Love the friendly professional staff. All very willing to help!

I would give them a zero if I could. Furniture came chipped, had to send back. Delivery drivers came in quick and chipped my brand new moldings and scuffed by walls. They were not careful and came in a rush.

Purchased 2 leather electric recliners. I had an expeditious delivery with no problems. The both delivery personnel were courtesy and went above and beyond to make the set up perfect for me. This was my first experience with ASHLEY. I was quite impressed with my in-store to the delivery process with them. That’s why I’m giving them a FIVE STAR RATING. I will definitely re-visit the Riverhead store and spread the word to my neighbors.

Pleasant experience. Salesman very helpful and knowledgeable.

Marissa and Jayce were extremely helpful and accommodating. They helped us find a great deal on a great couch, chair and mattress! Every time we went to Ashley furniture we were always greeted and welcomed. We never felt watched by the sales team or like we were forced to buy things we didn’t want. They were very kind and respectful of everything we wanted! Thanks guys!

Very easy shopping great delivery

Wonderful!

Excellent service. Courteous and friendly.

Ashley show room and Riverhead is awesome Salesman Neal explained everything did a great job

I highly recommend using Ashley Furniture in Riverhead!! Koorosh was an excellent salesman and her was very knowledgeable! Ask for him!! The whole team at Riverhead was fantastic and friendly.

It's the best store in Rivehead. Those who work there are the best super attentive. I recommend it 100%

Was going to buy a bedroom set and the following day I canceled it because I didn't want to make the payments so that was in February here we are in August and they ruined my credit saying that I owe them $3,000 which I didn't get any furniture I don't really think it's the store I think it's the credit Genesis credit I will never buy anything from that store

Highly recommend stopping by and speaking with Neal, he worked with us to try to find exactly what we need. Exceptional service!

Ordered a couch to be delivered to our new home. Got a delivery date and time, they sent us a text confirming delivery for the next day. Nothing came. I called them and they said they don’t know why they gave us a delivery date because they don’t even have the couch in stock and don’t have a date of when it will be back in stock. For a couch I already paid for 2 month prior! And my dining room table came damaged and they won’t repair it because they claim it’s normal “wear and tear” !? From a table I never used? I will never use Ashley furniture again.

Everything was great alittle pricey for the quality of the furniture Although it seems a lot of places are in the same category

The sales associate Marissa was very thorough and a pleasure to do business with. Made the experience very easy and comfortable. Will do future business with her and Ashley

As we entered Ashley’s Furniture we were happily Greeted by Neil. He asked if we needed any help and directed us to what we were looking for. He gave us space and time to look at different choices. After finding what we were interested in Neil was right there to answer all our questions and give us pricing. We actually were only going to buy an outdoor patio set but we also purchased a bed frame with head board and foot board and a small dinette set. Neil thank you for you great customer service . We will be back to purchase some living room furniture. Sincerely, Stephen Hesler

Great experience even after sales.

Excellent experience start to finish with Neal and Coralie! Highly recommend!

Great products!! Very quick delivery (within a few days of ordering). It's time to update your furniture

Staff were very professional and polite welcome us and they had the time to go through to each item we were looking for ...with a successful purchase

Jayce Filomena I cannot say enough about Jace how he helped us he went above and beyond his patience and his competence. I have had issues in the past with Ashley HomeStore but I am so impressed with Jayces helpfulness that I will be back to Ashley’s wo reservation.

It’s nice to be able to walk into Ashley’s & be greeted but not followed with a salesperson on top of you! I was able to walk around and find my loveseat & entertainment center that took my eye right away! Than having a salesman there to answer all questions and walk you thru the process was a breeze! Ashley made it enjoyable!!

Shopped at the Riverhead, NY store. My husband and I were welcomed, given time to browse on our own and then Clerk intervened when we questioned him. Jorge was helpful, personable and knowledgeable about the living room sets we were looking at. We ordered our sofa and love seat and within a week, we had delivery and presently are very pleased!

Got a great deal and the staff was super friendly. Delivery was on time and furniture looks great. I've always liked Ashley furniture quality. We upgraded from our Bob's furniture which was on its last legs not even ten years old. These pieces will last us decades.

Marissa & Koorosh were wonderful in assisting my partner and I in cultivating a warm, inviting atmosphere in our new home. Their patience and kindness did not go unnoticed! We got all of our pieces at a discounted rate and even ended up under our budget. Thanks so much again Marissa & Koorosh.

Our salesperson was Coraline and Jayce was the manager. We went to the Riverhead Long Island store. We bought a bedroom set and a coffee table and end table for the living room. Prices were very good. Coraline and Jayce were both very patient and kind, we were there for quite awhile trying to make decisions. They really were wonderful. We definitely recommend Ashley in Riverhead.

Neal and Coralie were extremely helpful, knowledgeable, and a pleasure to work with.

Marissa was absolutely outstanding! Her and Jayce were super friendly, knowledgeable, and so very helpful! I highly recommend this Ashley Furniture store! Our experience was amazing!

I am without words as far as the knowledgeable, professional service I received at the Ashley Riverhead store. My salesperson (Cathy) went above and beyond to make sure I found the right accent chair for my home. The first phone call to the store was unusual because Cathy actually was listening to what I was looking for and was confident that she could help me.She was extremely patient and determined. I can highly recommend this store for their product knowledge and professionalism. I am now on the search for a yellow love seat, Cathy said she would keep an eye on what's coming up in the future. Thank you again Cathy, Carolyn.

Coralin Was a very helpfull and polite sales person, very happy with their service in our neighborhood store in Riverhaead...Very good produts, we are customer from this store for 4 years already.

Had a lot of nice furniture but just a little expensive

I recently had to purchase a power lift chair for my mom to be delivered to her home. I live out of the state so I called the store to help and assist with this purchase. Neal Riske was the sales professional who assisted me through the entire process. He was fantastic in every regard as he dealt with my mom directly to make sure everything went smooth which can be a challenge when dealing with an elderly customer with physical challenges. If you have a similar scenario or just need a sales person you can trust, Neal is your man at the Riverhead, NY location. Thank you NEAL!!!

This is the BEST customer service I have ever experienced in a home furnishings purchase. In fact, it's the best service I've received in all major home items shopping ever (that includes furnishings, accessories, electronics, appliances, etc.). Why? Jon and Coralie were friendly and down-to-earth. They felt like friends, helping us with our decision and provided the resources necessary to order. We first chose Ashley Furniture because that's where my daughter found her favorite bedroom set. We decided to purchase it, along with mattress for her, after our second visit because of Jon and Coralie. My husband and I even purchased a new mattress for ourselves, which was long overdue. I was impressed with the assistance with this, and even the availability of the cooling mattress protector and pillows! We don't buy furniture often. We've been living with many hand-me-downs to this point. It's a major decision, but we felt confident that we received the BEST deal, BEST quality and BEST service. I am extremely sensitive when it comes to salespeople. So, this was lovely for me. We will definitely be back when it's time to buy our new couches in the near future. Thank you! Melissa

From the sales staff (marissa and jayce) to the delivery. Everyone was super helpful and extremely nice. I was greeted immediately with a smile, I didn’t feel pressured to buy and the sales team worked together to answer questions and make my first home furniture purchase less intimidating. I will be buying from this location again.

My mother and I visited Ashly store in riverhead. We were immediately welcomed by Neil who was very helpful and nice. He immediately pulled a tape measure out of thin air when I asked for one and left us to explore the store without any added pressure. When we found a sofa we lived he was there to expedite the process. He was very informative and knowledgeable and I would highly recommend this place for any future furniture purchases.

My salesman Neal Riske was excellent. He is very knowledgeable about the products I was purchasing. No pressure experience, and took the time to explain everything to me. Excellent service!

We were so pleased with our visit at the Riverhead store today. Marissa and Jace went out of their way to make us feel welcomed, they were beyond helpful. They made us feel like family! Thanks so much Marissa & Jace!!!

We recently visited the Ashley location in Riverhead and had the most pleasant experience imaginable! Neal was our sales person, and I can honestly say that working with him to design and purchase our new sectional was like working with a friend or family member. Not only was there no high pressure sales tactics, but Neal was extremely patient, courteous, and accommodating. Management was also flexible and supportive, and I would highly recommend using Ashley for any of your furniture needs.

I have ordered from Ashley’s furniture multiple times in the last few months and have worked with Marissa, she has been awesome! Great communication and she makes sure you are well informed through out the whole process. Look forward to future purchases through her!

Coralie and John, we’re absolutely the best! Very knowledgeable and made my experience enjoyable. They understood my concerns and were eager to find a solution. Very happy I was greeted by them, will go back to them for future purchases!

Enjoyed working with Dana and Cathy for our new master bedroom furniture. Dana was very fluent on the items, processing and finalizing the order! Will hopefully work with them again for our new living room furniture. Suggestion for Ashley Furniture: to provide take home spec sheets with measurements for review at home; not easy to go back and forth with the measurements from the computer.

Dana was so nice and extremely helpful!

I had a very enjoyable experience. I was seeking a sofa and loveseat set. I originally go to Raymour and Flannigan, but they didn't have a selection to my liking at all. That All changed when I went to Ashley home store. I was greeted warmly by Cathy, who was very attentive. I spotted what caught my eyes and Told Cathy I'd be back. I'm sure she didn't expect me to contact back, at least now a few hours later, but I did. That 2nd visit, same day I met with her associate Jayce, he was phenomenal and let me know that he and Cathy worked together, she was busy with another Customer. Jayce went the extra Mile. Once Cathy was free, she joined Jayce and I to complete the transaction. There was no pressure to purchase, only information on the products, they answered All my questions and made me feel valued as a now, Ashley home client. They both make the experience fun. It very pleasurable. While getting the paperwork ready Jayce offered me a coffee, which was very nice. I will be back to shop there. I highly recommend Ashley home. Thanks for such a nice experience. Happy new Year to you all and stay safe. SherrylB

Jayce was great! Very helpful and patient! Thanks again!

Thank you Jayce for all of your help.

Our salesperson Tasha was great. No pressure, answered all our questions and got us a great deal ! Will be comming back for our future purchases.

Extremely helpful and knowledgeable. Guaranteed I will be a return customer

Very good store and sells people were so helpful! Great experience, highly recommend it!

Excellent shopping experience,from salesperson Natasha to delivery,very satisfied

Found our salesperson very helpful and informative, we had our delivery today and everything was smooth from purchase to delivery, exactly the way our salesperson Natasha had said,would highly recommend her and Ashley furniture to all friends and family

I WILL NEVER ORDER WITH ASHLEY FURNTIURE AGAIN! long story short, bought the protection plan for my couch (to cover stains)- tried to use the plan and my request got denied... glad they got $279 for no reason... I cant even order the couch cushion again bc this couch is no longer made (Just bought in 2019) and the Customer Service lady was so rude to me on the phone. STAY AWAY FROM ASHLEY!!!

I was helped at the Riverhead store by both Jonathan and Jayce and they were absolutely amazing! After dealing with a 4 month wait from another major furniture company I decided to once again go on a search for a dining room set and I was able to walk out of Ashley with an order and a delivery date for my new set! They took their time and helped me through the process, I appreciate them so much! Would definitely recommend anyone to go to the Riverhead Ashley Furniture store!!

Coralie and Natasha were excellent! Both were very knowledgeable, patient, and a pleasure to work with.

As soon as we walked in, we didn't feel bombarded, but got a friendly greeting and were told if we needed any help to let them know. We wound up working with Coralie, who listened to what we wanted/needed and didn't pressure us into anything but gave us our options and showed us everything we wanted to look at. Would up getting a bedroom set and mattress that we are so excited to put in our new home!

Ashley tech showed up a couple of weeks ago and said the curio could not be fixed and they were ordering us a new one. Still waiting.

Neil was awesome. Greeted as soon as we entered the store introduced himself and let us look around. Once we decided what we wanted he was there to answer all of our questions and process our order. The sales manager came and introduced herself and made sure we were pleased and had a good experience. All around A+ for Ashley.

Neal is your guy! Absolutely 100% fantastic. Knowledgeable and straight to the point. Wonderful easy experience!

Neal and Coralie were absolutely amazing. I am very excited about my new couch- go see them ASAP!

Neal was fantastic! He was honest and dedicated which is all you can want. He was constantly looking up inventory for us with all the couches we sent. He helped us find our dream couch and I couldn’t be happier. We went to multiple furniture stores but made sure to stick with him. Great!

Fast and efficient service! Understood exactly what I needed. Beautiful piece, nice quality! I’m very happy with the Riverhead location!

Neil was my salesman and was awesome. Very knowledgeable and friendly. Highly recommend dealing with him. Thanks again

They sell used and floor models that are broken as new. Be careful of their no exchange policy after they unload broken, floor models, damaged and used things at your home. Customer service is just a bunch of scammers from Nigeria. I thought I had seen everything...

Coralie was excellent. She was incredibly knowledgeable and patient. All my questions were answered and I feel great about my purchase.

Mathew and Jason were a big help in purchasing my dining room set. The whole experience was quick and easy. Highly recommend.

Thank you for all the help Natasha and Coralie!

We purchased alot of product from Ashley. The sales rep told us our $6,000 outdoor set with fire pits had a 3 year warranty. The sales rep left and the manager Craig Reslin took over. Not only did he take the sales commission from the sales rep that helped us for two hours, but he also conveniently forgot to add the warranty package. The fire pits corroded so fast that they don't work anymore, (The whole set is two years old) the table we bought has such a poor finish on it that it's chipping. (Less than a year old) This was a classic case of bait and switch. All attempts through their store and warranty company have failed. They don't want to honor anything. I'll just go to the better business bureau. We were sold a warranty and then the manager removed it from the sale. Shame on us for not noticing.

I dealt with Ken and Jayce the product specialist. I order a bed set along with other items. Jayce confirmed the bed would come with all the options I wanted. When the delivery came, it was not what I wanted. I called Ken, he stated to sign for the order the he will make sure to fix it. After two weeks of phone calls, Jayce admitted that he made a mistake and stated that my bed set does not come with the options I requested. Now I am stuck with a bed I can not use and they will not take it back because I signed for it. Even tho it was the advise of the salesman to do so. I would never buy here. They tell you one thing and give you something else.

I dealt with Ken and Jayce the product specialist. I order a bed set along with other items. Jayce confirmed the bed would come with all the options I wanted. When the delivery came, it was not what I wanted. I called Ken, he stated to sign for the order the he will make sure to fix it. After two weeks of phone calls, Jayce admitted that he made a mistake and stated that my bed set does not come with the options I requested. Now I am stuck with a bed I can not use and they will not take it back because I signed for it. Even tho it was the advise of the salesman to do so. I would never buy here. They tell you one thing and give you something else.

Matthew was very professional and worked hard to get us exactly what we wanted.

Neal was an excellent salesman! Neal took the time to listen to what we were looking for. He answered all or our questions and reviewed with us all of our options. He was well versed with all of the furniture and the products in the showroom. When we are ready for additional furniture, we will only go to him. We highly recommend him!

This is the place AND Jayce is an Ace!! Riverhead NY store is a must visit if your in the area and contemplating furniture purchases. Ask for Jayce. Trust me. Class Act!!

Great Experience at ashley furniture. Mathews first day and he was very helpful

My wife and I went to the Ashley Furniture in Riverhead and we had an excellent experience. Our sales lady Natasha was courteous, professional and knowledgeable. We plan on buying additional furniture from this store and Natasha in the future. I highly recommend this store.

Greg and Jayce were so helpful in every way with helping me get and finance my new couch, I couldn’t have asked for a better experience or better staff while furniture shopping. 10/10 would recommend this store and their employees!

I ordered all my brand new furniture over the phone w/ an associate named Jayce - he was phenomenal!! I had been calling & calling trying to get a hold of 2 stores in NJ, and has no luck! Customer service kept connecting me to this store in River-head, NY - finally I was just like, “can I order my furniture w/ you?” And Jayce was SO helpful! Made the ordering process so easy, and my furniture is scheduled for delivery 7/16!

Ken was amazing helping us with our purchase. We will definitely come back to him to buy our next home furniture purchase.

i would give the a zero customer service is AWFUL!!! Buyer beware ! Bought a couch the salesman ordered the wrong one and they advised once we had it shipped there is nothing they can do. Sales even called to tell me he was sorry thinks it was a miss understanding but nothing they can do . Call customer service which even they adv that RIVERHEAD ASHLEY STORE NEEDED to make it right . Which they did nothing . Don't let the store fool you they are quick to take your MONEY BUT NO HELP. bait and switch

Marissa helped me out, she was very kind and helpful, and gave me a good discount! Will shop here again in the future.

SHOP ELSEWHERE!!! DELIVERS DAMAGED MERCHANDISE & CLAIMS YOU CAUSED!! We're extremely disappointed with this store and our experience in trying to return/submit claim, after purchasing extended warranty. The fabric on my Accent chair/Dericka/Gold arrived damaged and after filing a claim the SAME DAY OF ITS ARRIVAL and providing photos of the defects, the company response was "it was customer caused"!!! Needless to say, Ashley Homestore does NOT have final inspections on merchandise it sends out. DO NOT BUY THE EXTENDED WARRANTY you'll get nowhere with your claim. I could understand if I had the chair for days or weeks however, that was not the case....

Coralie Smith was most helpful to me. Very knowledgeable. Extremely willing to work with me. I am very satisfied that I stopped at this particular Ashley store. She is truly a great asset to this company. Her customer service skills are excellent. I work with people all day long and I know how challenging it can be. Leaving happy and satisfied!

Coralie was an amazing saleswoman and helped me out with everything I needed. She guided me through the financing process easily, and also showed me all options I could do. I will be coming back for all my furniture needs

Jayce was very helpful and polite

Coralie was so understanding with all of our needs and wants! We will only ever go to Ashley from now on for sure! Thank you for everything! Amazing service!

This place is amazing! Ken and Samantha (one of there specialist) was able to help me find and build the couch of my dreams for my future home! They were super understand and didn’t try to push any sales. They even got us a discount and told us local wineries we should try. Absolutely the best customer service I have ever received! Thanks again guys!

We had an excellent experience today. Our salesman Mike Hof was by far the best I’ve dealt with. He was extremely helpful, had great ideas and was definitely the reason for our purchase! I will definitely be a return customer of Mike Hof. We are so excited to make our home more beautiful shopping at Ashley!

Everything exceeded my expectations, my salesman Neil was great. He was so transparent with the entire sale explaining the promotional sales, the financing, the warranty, the measuring and made me feel secure with my purchase. The delivery was on time, the delivery team was fantastic, they were courteous, friendly and professional. They did a wonderful job setting up my sectional. I will highly recommend and will be a repeat customer!

Coralie was the best! Great customer service!

The best furniture buying experience. Ashley in Riverhead is a hidden gem. Jayce, my salesman was a breathe of fresh air. Truly a knowledgeable, sweet, kind salesman! If you want a Great Experience in buying furniture, go to Ashley! Look for Jayce! You will not be disappointed! All involved were superb! Thank you for a wonderful experience!

Ken and Jayce were premiere salesmen. They were informative and not pushy. They helped with the perfect sectional couch for my home.

Jayce and Samantha are an amazing team !! From the moment I walked through the door Jayce was amazing helped me pick out my chair and ottoman and tv serving trays and my tv console . Both Jayce and Samantha also took the time to help me figure out my style and what would work in my space . Both Jayce and Samantha went above and beyond to make you feel like family when walk into the store , their dedication their customers is unlike any other furniture store , Jayce and Samantha go above and beyond for you !! I highly recommend this furniture store!! I wish I could give them both a million trillion stars because could never measure my appreciation for all their hard and dedication!! Thank you so much to you both !! I highly recommend you visit Ashley home furniture store in riverhead ny visit Jayce and Samantha !! Tell them Lauren sent you !! P.S. I made many trip to store this weekend lol 😂

Jayce was a great salesperson.

Jayce was patient, helpful, and so informative. It was a great experience and I will be back to see him!! Can’t wait to get my new furniture!

Tenisha was a delight. Had a very unusual situation and she work diligently to make things right for me. I wish all sales people could be as wonderful as Tenisha.

Coralie & Samantha are Amazing. We came in for 1 item & ended up buying 4 in a weeks time. Thank you guys so much, we'll definitely be back for more.💖

My experience was excellent. Our Sales Rep was Marissa and she knew everything we needed to know about the sofa bed we bought. Any question we had, she had the answer. It was very easy and pleasurable. She is an excellent Sales Rep.

Had another great experience shopping for furniture today at Ashley Furniture. Came in the store to look at a bedroom set for myself and was greeted at the door by Mike Hof. Mike showed us the different styles and priced up a few options. The process was quick and easy which was a relief.

I had the best experience buying a Howard Miller hourglass clock.Jayce, my salesman was extremely knowledgeable. Not only did he sell me the clock but He also sold me a wonderful sofa.He amazed me with the service he provided. I will be back to buy more!!

Very nice store & we had a great experience! The recliners we received are awesome!!

Jayce was so patient and informative! We really got an education in mattresses. He was very observant and attentive to our sleeping needs. We wish him the best of luck in his management training! He is a definite asset to Ashley Furniture!

Beautiful furniture, lighting, and accessories store... Ken was very helpful with his creative ideas and interest with my project. I bought two beautiful metal filigree table lamps with an aged copper finish, very high quality!

Good service I think I got a good deal

Excellent experience. Wonderful help Mike Hof was a delight and very helpful.

My experience from buying to delivery was flawless! My salesman, Jayce was a complete gentleman and couldn’t do enough for me. I needed a quick delivery and he came thru with the perfect piece of furniture for my needs! The delivery was early, the fellas called me ahead and they were very polite and professional!

If I could give 0 stars I would. Customer service has been embarrassing I was initially happy but the moment you're done shopping they seem to be done caring. I've had a broken (defective) piece of furniture in my living room for months on end.

Jayce was phenomenal! From checking us in to the checkout process! He was very understanding on our price budget and was incredibly funny! if there was 10 stars I would of given him 10!!! He was FANTASTIC, we love Jayce!!

We had the best furniture shopping experience we’ve ever had! Samantha was incredibly knowledgeable and so friendly. She listened to what we wanted and helped us find the perfect furniture for our space.

Love love love Tenisha Rodgers. She has been so helpful on multiple purchases from the Riverhead Ashley location. I have been happy with all of my purchases and will go back for more!

Samantha and Patrick were incredible! They exceeded all of my expectations and made this such an easy purchase! Samantha even helped me pick out some cute decor for our new living room set! Can’t wait for our delivery! Thank you Samantha & Patrick!! Go see them for your next purchase.

My husband and I contacted Ashley about a bedroom set we were interested in. Craig Rissland was the advisor who contacted us. He was very helpful answering our questions even before we got to the store. When we were at the store craig not only helped us with the bedroom set. He helped us to find the right mattress. I am pleased with how nice and knowledgeable craig was. Craig made the whole process of purchasing to financing very easy. Thank you craig for all your help. Denise Demme.

Absolutely worst furniture buying experience ever. The sales manager told us that the couch needed to be 3-5 inches from the wall in order to recline. NO!!! 4-6" is the company recommendation but in reality it was9 1/2" once the couches arrived. Then to top it off, the wedge that would make these two couches into a sectional, was garbage! Loose back, it literally wobbled, it came in three pieces with a huge gap between the two back pieces, leaving it with a completely unfinished look. In the end, I refused the delivery, now trying to cancel the order has become an ordeal. They'll be lucky I don't report them to the BBB. Oh and if I may add, they're still charging us over $200 for delivery. NEVER AGAIN!!! Lesson learned

Me and my mom went shopping for furniture and Sammie helped us through the process. She was one of the kindest and most helpful sales associate that we have dealt with. She went over and beyond our expectations! We highly recommend Sammie if you stop in this location!

Tenisha was very knowledgeable and helpful throughout my entire visit to the store. I will definitely be coming back in the future.

Craig Rissland was so amazing he was very patient and helped us with everything we needed from Ashley Home store I will rate Craig 5 ttttt Stars and also rate him 100% Thank You Marguerite Flynn

Sales Associate Neil was wonderful and extremely helpful. We originally went in a few weeks ago to get a sectional for a new apartment we were moving into. After going back and measuring we realized the sectional was way too large for the space. We went back to see if we could just cancel and maybe find a different couch elsewhere but Neil showed us this new couch that came in that checked every box for what we were looking for. We decided to do an exchange of sorts. The whole transaction took maybe 10 minutes? Seamless. Highly recommend going to him for your furniture needs!

Samantha met us at the door and immediately introduced herself and offered her assistance. She very patiently spent considerable time with us and eventually we closed a sale with her. She could not have been more accommodating. She was an absolute pleasure to work with.

*~*BEST STORE ASSOCIATES EVER*~* I have shopped many furniture stores from Southampton to Coram and I was afraid of big name brand stores and their prices. But this store is hands down the only store I will shop in moving forward. Please ask for Patrick or Tanisha!!!! They are a G_D send!!! (Thanks for the hooks)

Me and my wife experience at Ashley Home Store was awesome, especially having Patrick assist us every step of the way. Thanks alot!

Craig was AMAZING! Super accommodating! A master salesman!

Would give 0 stars like everyone else if possible. My horrible experience is too long to list here. But lets just say Customer service and their employees in the store are terrible. I purchased a bed set, and couch. half of my furniture wasn't included in the deliveries when I was told they would be. Later I was told i would have a delivery and they never showed up. 4 Months later i'm still waiting for my furniture. And 3 days after they delivered the final piece to my sectional i noticed it was broken (wood on back pushing fabric of couch out, and wood beam broken in another part). Along with this, They never keep you posted on when your items will be available or delivered. NEVER GO HERE. GO TO BOBS.

To start, They have some nice furniture but getting anything from here is not worth the headache and frustration. I ordered a bed set, a sectional (couch) and a TV console with a firebox. Because of availability I was told it would be delivered in 2 deliveries. Which I had no problem with at all. Delivery 1 would be the bed set (minus the night stands) and my couch set (minus the ottoman). Delivery 2 would be a month later and be the rest. When I received my first delivery it was missing half of my sectional. They said they didn't know why it wasn't delivered and it will be added to the second delivery. And then said the Firebox is delayed and will arrive in another month and be in a new 3rd delivery. After receiving my 2nd delivery. half those items where missing. Now I will be receiving a 4th delivery of my nightstands and TV console that was supposed to be in that 2nd delivery. So currently I am still waiting on half of my furniture I ordered. Now to add to all the frustration of getting deliveries with missing pieces and having to get them in extra deliveries. The Sales Rep that your assigned to work with through all this has been impossible to contact. I was giving the business cell of another sales rep/ manager to work with getting my 2nd delivery who was also impossible to contact. Just to warn anyone purchasing anything here. Their purchase to delivery system is a nightmare. When you buy something you then have to wait for it to become available, then it gets assigned to your order and reserved. then it gets scheduled for delivery. Your items can be reserved at all different times sometimes months apart. Your sales rep is supposed to communicate with you through the process on when it will be available, reserved for you and when to schedule delivery; Which mine never did. On days I was told to call the business cell (you're given) he wouldn't answer. So I had to keep going into the store to check availability on my items and to schedule the delivery. And Items I was told was available and would be delivered ended up being missing from my deliveries. On top of that I purchased a mattress that ended up being delayed for 2 months so I return it way before the delivery date. But they couldn't credit my credit card that I purchased it on because the sales rep added it to my previous order which went on their credit line. So they had to credit the interest free credit line for the mattress and leave the $1500 charge on my credit card where it was charged on. *** update 12/27/20 : WAs told my nightstands would be delivered and was scheduled for the 26th. Never received them. Called and was told they dont know why and the next date they will be available is the 30th. Unbelievable....

I was disappointed. The store was very moshed together. Looking for dining room chairs, and they were mixed in throughout everything else in the store. I described what I was looking for to the sales associate and she then took me around the entire store the long way towards what I had described. Normally, this would have been a mild annoyance, but I had my mother with me, and she has difficulty walking. She even had her cane with her, but this didn't seem to deter the associate from giving me the unofficial tour of the entire inventory first. Also, for the prices, and the fact that I was going to be living with my choice, I wasn't happy with what was available that fit my current home decor. I honestly wouldn't go back.

I don't know and I'm supposed to buy more. - ???? We walked into Ashley, and the staff was really nice, they had some beautiful furniture. So we bought a beautiful fireplace/TV stand and I need to say it was the most expensive one I've ever seen. (Over $1000.) So when you pay top dollar you expect top quality, right? Well that's not the case. The fireplace insert is nice but the TV stand is a piece of %@!*. So if that's the quality of the furniture they sell, I'm really hesitent to buy a $5000. bedroom set. Like I said, the people were very nice and professional, and the fireplace came on time which is important to me. But when they say that they have a sale, there is no sale. The only sale they have is what way that you choose to finance. Pay it off in 6 months, this price, pay it off in 5 years that price. I think that, that is a shady way to advertise a sale when there really isn't any, but I guess that's on them. I fell for it, and might go back, but I really need to take a deeper look into the quality of the furniture and I suggest that you do the same.

Had a great experience with Tanisha. She was very reliable and helpful.

a very bad consumption there, the service is not good, the price rises and then tell you give you a big discount ,cheat the consumer,no more shipping there

Craig was AMAZING!!! He was at the computer for at least a half hour trying to get us our chairs and eventually did it! Couldn’t have asked for better customer service. And they even gave me a chai latte when i left. 10/10 would recommend Craig.

I purchase the Effie small chest and 2 night stands. Heidi was remarkable in helping to find these pieces. I have a small bedroom. Heidi help me search the store until we found something that will work for my space. I appreciate that she didn’t give up and made my experience shopping at Ashley home store a good one. Way to go Heidi

Couch was supposed to get delivered in October got pushed to November. Delivery day comes and it doesn’t fit through the doorway so they want to charge me a fee to get it assembled in house. When they never brought up the measurement service before I bought it. I had to call them two days in a row they never called me. Horrible company, Horrible service, horrible store, stay away! Just want a full refund taking my business somewhere else.

My sales associate Joe C. Was outstanding. He was extremely helpful , listened to was I was looking for and helped me choose a couch that was comfortable stylish and affordable. I was overwhelmed but he took the time to pay attention to my needs for my small space. I was very impressed he even included my children in the process making it fun for them. I look forward to receiving my new couch soon and will likely be back for other items.

Shopping at the Ashley furniture store in Riverhead was quite the experience, the moment i walked in I was greeted by Ray and he asked all the right questions in order to find the exact sofa I was looking for (I had a lot of requests).Then I met Patrick, I mentioned I was also looking to buy a mattress and let me tell you....Ray and Patrick went above and beyond to find me the mattress that I not only wanted but actually needed. If you’re looking for a furniture store that caters to ALL your needs, look no further. I will never shop anywhere else for my home. Thank you guys for the amazing experience!!

My experience at the Riverhead store was fantastic. All staff are easy to work with especially Khadijah and Tenisha. I also had another staff member assist me with finding the proper mattress he was knowledgeable of all the products they sold and didn’t pressure you to buy any products, I have for gotten his name but he was fantastic too. I recommend this store

I cannot recommend the Riverhead, NY Ashley's enough! The furniture buying process is extremely overwhelming as a new home owner-- you're trying to figure out your "style", color scheme, and how to best fit your space--all while an associate breaths down the back of your neck, trying to get you to purchase from them. After trying three other furniture stores, we found Patrick at Ashley's. Patrick gave us the space to figure out exactly what we wanted, all while making sure we knew he was there for us when WE were ready. In doing so, we were able to find the perfect furniture for us, and seamlessly transition into ordering our perfect set. Patrick listened to our concerns, answered our questions with honesty and patience, and even offered us advice on colors/styles that matched us best. I even showed him pictures of our livingroom and he was able to explain the best way to arrange our furniture to make sure the room had the cozy feeling we were looking for. Patrick made sure our entire visit went smoothly from start to finish, and made lifelong customers out of us. If you need furniture-- GO SEE Patrick. You won't regret it.

Place is a fraud. Lie about delivery times. Awful people. Disappearing deliveries. Lying sales people. Don’t order anything from them. They have NO inventory and are just looking to take your money.

If I could give a 0 I would. I have gotten by far the worst service I have ever received. I purchased a sofa from Ashley and the delivery guy slashed open the front of the couch with a razor. I tried contacting Ashley 3 times before they sent me an email to provide photos. I sent the required images the same day and was told to expect a reply after 48 hours. Well, 4 days later I call them and the woman on the phone was so rude I could barely have a conversation with her. She kept stating that I was &"Wrong&" and that she knew what she was talking about. So, she ships out the 1 part ( even though in the photos it is very clearly 2) I receive the part and sure enough I was correct that there should have been 2 parts. I finally got another person on the phone and she claimed she is sending the second part and to email when it arrived. Well, it arrived and I emailed, and then a day later I emailed again, then 2 more days and another email. NO REPLY. When they tell you that the email is the fastest way that is Not true. Finally I just give up and call and the woman gives me a date 2 WEEKS from now to have someone come to fix my sofa. LITERALLY A MONTH to get this fixed. Never buying anything from Ashley again. Do yourself a favor. Don&'t shop there!!** Edit: I AM EVEN MORE UPSET NOW AS THEY JUST CANCELED A 4th APPOINTMENT. Please save your time energy and money and shop somewhere else!!

If I could give a 0 I would. I have gotten by far the worst service I have ever received. I purchased a sofa from Ashley and the delivery guy slashed open the front of the couch with a razor. I tried contacting Ashley 3 times before they sent me an email to provide photos. I sent the required images the same day and was told to expect a reply after 48 hours. Well, 4 days later I call them and the woman on the phone was so rude I could barely have a conversation with her. She kept stating that I was "Wrong" and that she knew what she was talking about. So, she ships out the 1 part ( even though in the photos it is very clearly 2) I receive the part and sure enough I was correct that there should have been 2 parts. I finally got another person on the phone and she claimed she is sending the second part and to email when it arrived. Well, it arrived and I emailed, and then a day later I emailed again, then 2 more days and another email. NO REPLY. When they tell you that the email is the fastest way that is Not true. Finally I just give up and call and the woman gives me a date 2 WEEKS from now to have someone come to fix my sofa. LITERALLY A MONTH to get this fixed. Never buying anything from Ashley again. Do yourself a favor. Don't shop there!!** Edit: I AM EVEN MORE UPSET NOW AS THEY JUST CANCELED A 4th APPOINTMENT. Please save your time energy and money and shop somewhere else!!

Loved shopping at Riverhead store. Joe C(Christod) couldn't have been more helpful. He really took the time with me to pick out my living room set. Colors, pieces etc. Can't wait to get my furniture.

I purchased a nice blue sofa a couple months ago, and Im glad I walked in. All the staff are very attentive and friendly. Thank you Joe.C, you were a great help

Came to this store for two separate pieces of furniture with my wife and kids. We were helped by the salesman Joe. He was absolutely great, the store experience was absolutely great and would definitely recommend. We will be shopping here again for the next years to come when we need furniture.

Ordered a bed for my daughter over a month ago and still waiting. I understand the whole Corona issue, but the order has been postponed multiple times. Their phone service is terrible, anytime you do a search for their store phone number it ends up giving you a phone number in New Jersey. Whenever I call the Jersey number there are always 16 callers ahead of me. Why can't I simply talk to the store where I ordered the bed from? They also lack the ability to text and receive texts, which is a must nowadays. If I could give zero stars I would.

We came in to look around and never thought we would settle on a sectional so quickly. Rachel Shavzin greeted us at the door. We told her what we needed and our specific layout of the sectional. She took us to a set we loved right away. We decided to look around and compare the other sets to the original one she showed us. We ended up going back to the original one. Rachel knows her stuff!! She shared details of the cushions the framing and the supports. We felt we got a quality, strong sectional to last us many years. Like I said, Rachel knows her stuff.

My husband and I came here yesterday looking for a dining set. The experience was wonderful, I highly recommend working with Joe. He was so friendly and had us laughing. He showed us exactly what we were looking for and made sure we got the best deal possible with our new set. We left the store feeling great about our purchase and will be heading back here for future furniture needs. ☺️

We had a wonderful sales person Rachel S. who helped us find everything. I’ll be sure to go back

My sales associate Rachel was super helpful from the second we walked in the door. Never pushy, and it took multiple visits for me to come to a decision. I’m looking forward to my new bedroom set!

After looking in a few stores, I decided to check out Ashley HomeStore. My salesperson was Rachel Shavzin. She was friendly and professional. After telling her what style furniture I had, she knew exactly where to go in the store to find the perfect chair. Thanks Ashley HomeStore and Rachel.

Furniture can be very stressful but my sales woman Racheal made my experience so easy and i actully had fun (not a Shopper or have N eye for design. Well she did is all. Extremely honest on what goes and do not. Great eye for design. And a smile from ear to ear...Truly a compassionate person that takes her career very seriously. Thank you so much. I cant wait to recieve my new living room and bedroom set

Great experience at this location! As soon as we walked in the door Rachel greeted us warmly. We explained our needs, a living and dining room set for our summer home. We wanted a table with 6 chairs, sofa, loveseat, end table, ottoman, and throw pillows. The first table and chair set we decided was perfect for our needs. The living room set shown was the right color and the ottoman fabric went well with it. She also suggested and we liked a two piece tray set to carry items from the kitchen to the table, or to be used as a base if we planned to have items available on the ottoman. We were joined by Patrick who offered suggestions regarding all the pieces and searched the floor for accessory items we might consider. Getting home we sent measurements of the walls to give Rachel a better idea. In doing that we found the sofa shown us was too long for the space when the end table was inserted. Today when we arrived, Rachel had found another sofa, in the same color scheme that would fit and it had a matching loveseat. Hooray! A second set of pillows was found that we liked better than those seen yesterday and we found a set of planters to accent the space. Rachel took the time to listen to our needs and translate them into items that we really liked rather than having to choose something that was ordinary. She is very easy to talk with, makes sure we get the complimentary water and coffee that is available. I jokingly commented about having a bagel since we had an early appointment and to my surprise, she had it ready when we arrived. We also took advantage of their free sleep center measurement of our mattress comfort scale and we tried out several mattresses available. Having such a good experience, we highly recommend the store, so make sure you ask for Rachel when you arrive.

Staff was generally quite courteous. However, after having purchased a piece of furniture (it was not available to see in the showroom, but we saw it online), it was delivered on time etc. There was an issue with it, and it was impossible to reach customer service by phone (e.g., 69 people ahead of me). So, we returned to the store with photos, and, again, the people were polite. However, at that point, we were presented with a copy of the return policy. The latter was not given to us at time of purchase. It turns out that they do not accept returns at all (unless the thing is irreparably broken). In my view, this is deliberate misrepresentation, if not fraud. What kind of store doesn&'t accept returns?

Great experience. Joe helped me out, and he was so nice his service was 100 percent he’s all for his customers highly recommend!!

Great service, quality furniture

i had a coffee table delivered today from Ashley Home Furnishingsa couple of minutes after the delivery men left i noticed many small holes on the surface of the table. I immediately rushed to the door to stop the delivery men from leaving , but they had left .maybe they knew something was wrong and wanted to make a quick get away. calls to all of Ashley s phone numbers went unanswered even to the Riverhead store where the table was purchased . I will never buy anything else from them and advise anyone who does buy something from them to check and recheck the item before you let the delivery people leave .

I went into Ashly on Sunday thinking that it would be crowded and would have to wait for a salesperson. I met an adviser names Craig. He was polite, professional and well dressed. I was looking for three rooms of furniture and I needed it ASAP. He walked around with me looking for just he right furniture. He was not pushy, he listened to my needs and even carried chairs around the store to match colors. All in all it oak about 3 hours of finding everything I needed. He was very patient. At the time of checking out; he checked and double checked to make sure all was correct. I was very happy with my experience and would do it all over again. Everyone who worked there was nice. The place was clean and well organized. The inventory was gigantic. I give Craig 5 stairs and I will definitely go back for a bedroom chair and other items.

Lots of good things and friendly staff

We purchased furniture at Ashley Home Store in Riverhead. Our sales rep was Jess. We highly recommend her expertise. She was fabulous. Came to our house to make sure all measurements were correct. She was very patient with us. Left no stone unturned. Delivery went smooth and now we are enjoying our new sectional. Thanks Jess

They have a lot of furniture on display, not a lot of accessories.

Stay away, Made a purchase then decided to cancel order before delivery and deadline, Nothing but the run around on getting refund, Numerous phone calls, emails, letters no response or refund, Small Claims action filed for $1500.

Furniture is nice but don't like that you have to play let's make a deal for the price.... Buy it from Amazon for better price and free shipping

Nice place!!! Great selection. Love this chair!!!

Went to Ashley furniture Riverhead location to purchase a mattress. Walked in to meet with a beautiful sales person Jessica. Not only was Jessica very knowledgeable about the product and sales but she wasn’t pushy and didn’t push to sell me stuff I didn’t need. One of the best experiences I’ve had in a furniruratore. Go to Jess she’s the best

Amazing experience! It was our very first time investing in new furniture. As soon as we walked in to Ashley Home Store in Riverhead, we were greated by a knowledgeable sales associate, named Jessica. Jessica listened to our idea of how we wanted to create our living room space. She jot down some of our vision....and the journey began!!!!! She was so well knowledged about Ashley's brand, products, shipping, and of course, their Worry Free Five Year Warrenty!!!!! Which , for me, as a mother..... is a true relief! To know that we have that "safety net," while raising 3 young, rambunctious children, our furniture will be completely taken care of, and replaced, with zero worries! Jessica worked diligently with us, until we found the perfect living room set! What a dedicated sales associate! She spent hours with us and didnt skip a beat!!! I would definitely recommend Ashley Home Store, in Riverhead, for your next purchase!!!! Especially with Jessica! She made our entire experience amazing!!!! Will be going back to see her for our dining set!!!!!

Friendly salespeople

I walked in today, got all the measurements I needed from Sharon - went home and checked to be sure the bedroom set would fit and it does. I returned and ordered my bedroom furniture. Sharon was absolutely amazing (as was the other staff I was laughing and joking with while making my purchase). I love the store, I am coming back for another dresser and a must have table for my dinning room. Thank you Ashley HomeStore Riverhead (& Sharon).

First of all I would like to thank my sales associate Bri, for being so helpful as soon as I walked in the store. I explained to her that I didn’t want to be pressured, and she was so polite and respected my boundaries regarding that. I was pretty annoyed while talking to Bri, another staff member walked over and interrupted our conversation and tried “taking over” when Bri was fine to begin with. Now to my couch- I picked out a sectional In the store, and the softness is basically nothing that I received. A call to customer service got me nowhere. They basically told me it has to be “broken in” which I highly doubt. I will not be purchasing from Ashley Furniture again for this reason alone. I only gave two stars because of Bri, for the furniture store alone, I’d give zero if I could.

Parked in a completely different parking lot for a different store, because you're in the same outlet doesn't give you the right to leave trash on my car. Disrespectful.

customer service the best

I came into Ashley furniture a couple weeks ago and was greeted by Craig. He was professional, funny, cheerful and an all around a great salesman. So helpful in finding the right mattress and new bedroom set. I will be definitely ordering again from Ashley furniture and making sure Craig is my salesman.

Very good customer service! My mother and I dealt with Craig. He was a tremendous help and a pleasure to deal with. Great salesman and a nice guy.

I spent several thousand dollars on a bedroom set with Ashley. Both the bed and dresser came damaged. It took over a month for replacement parts to come in, and when they did, the replacement part for the bed was the wrong color. Ashley refused to send the correct color for the part because it is under the bed and most people "won't see it anyway." Worst customer service I've ever experienced. Do not order from this store. There are plenty of other places where you can get your furniture that treat their customers better.

Bought a living room set while visiting my parents this Labor Day. Set arrived damaged after waiting home for the 4hr delivery window. I was given a second delivery date for the "showroom quality merchandise " as they put to be delivered and they NEVER SHOWED UP. Gave me a 12-4pm delivery window and then called at 6pm while I was at my daughter's swim meet to say they were in front of my house. Don't waist your time asking for delivery charges to be refunded for the HORRIBLE SERVICE. The corporate office will tell you to call the store, the store will tell you to call corporate. All you do is waist time on hold for hours. I need furniture for my den and basement and will not be shopping here ever again. Go to Raymore & Flanagan bought stuff from them and everything went smooth from sales to delivery. Now I get to set up a 3rd delivery date from this horrible customer service company!

I just bought a beautiful bedroom set with amazing help from Jessica. You could tell she was new and still learning and I am so glad that I get to be one of her first customers. She was so personable that I felt like I knew her for years. I strongly recommend coming to see her for your next furniture buy!

The store is quite lovely but the staff are simply stellar! My sales person Danielle who is new was amazing, the manager was delightful and so helpful and Tanisha with her years of experience is a very savvy award Oscar winner. She is truly an asset to that store. Thank you all for your help. Truly a five star rating!

Ordered a couch and had it delivered today by the rudest, most disrespectful delivery man I've ever encountered. Won't be recommending this store, love the couch but maybe screen your help!

Awful service!! I see the other poor reviews, but liked the furniture so I figured I'd give it a shot. I just walked out after walking around the store for 30 minutes with no one acknowledging me. I see a man standing at the desk that I walked past previously and asked if there's anyone who can help. His response was that when I walked in he said hello and I blew past him. I said what?? I said I didn't see or hear you. Absolutely rude response. How about yes how can I help you and I could've looked past the fact that no one wanted to help. Instead I walked out. Your loss Ashley. I just moved to the area and spent plenty and Raymour. Was looking to get furniture for 2 more rooms. I guess I understand why your parking lot was completely empty. . .

Never again. Don't go here unless you're made of money and enjoy being lied to. They use every dirty sales trick in the book, but you don't even realize because they're being so nice to you. 1) They inflate the prices on the sales floor and then they PRETEND TO GIVE YOU GREAT DISCOUNTS when in fact they're giving you the online price. A sales manager runs and "makes calls" to get you these "discounts" but it's bullshit. 2) If you qualify for a big enough line of credit they will try to talk you into purchasing a mattress. After two hours of the salespeople blowing smoke up our asses we somehow found ourselves agreeing to pay $8k over 5 years. The second I left the store I was like "What have I done?" and then I didn't sleep for 2 days. 3) If you leave the store with ANY merchandise, it CANNOT BE RETURNED, refunded, or exchanged so now we're saddled with all this expensive bedding for a bed we didn't end up buying because we canceled the entire sale. I've never heard of such a policy in any other store on the planet. The next time any salesperson comes near me in any store I am going to hiss at them.

I am currently in the process of trying to add a piece to an order that I placed back in January 2019. At the time of purchase, I was in the process of finishing my new house, and had discussed with the sales rep (Luke, at the Lake Grove, LI location) that I would like to add additional pieces based on the size of the room upon completion. At this time, I was promised that if I wanted to add more pieces all I had to do was "call the store" and it would be handled on the phone, and that they would honor the discount. To back track, the entire experience with Ashley Furniture just leaves you feeling dirty. Like buying a car from a used car salesman. There is ZERO transparence, even different sales reps will promise you different prices to make the sale. They will say whatever it takes to make the sale, promising you the door. Fast forward to now, I have called Ashley well over 20 times and have been passed on to the next rep over and over. I have spoken to multiple people at the Lake Grove and New Jersey customer service call center (when I can't get through to Lake Grove). No one yet has been proactive in helping me solve this issue. Although they have agreed to the 35% off, they are insisting I need to pay $80 in delivery for a single piece (armless chair). I have even offered to drive to any Long Island location to pick up the piece. Today, after speaking with Marcell at the Lake Grove location, I was told that Luke was terminated because he "promised things to customers that he could not deliver on. " I am confused as to where this leaves me as a customer? No one has offered a solution to right their wrong in that their sales rep was misleading, misguiding, and employing bad business practices. At this point it is clear that Luke was saying whatever he wanted in order to make the sale which goes against the ethics of a sound business. The store manager, Marvin, has yet to be able to speak to me on the phone. If the store knowingly had an employee terminated because of bad business practices, they should be the ones offering sound solutions as a remedy. The only solution I got today from Marcell was a snarky comment that he "does not have a time machine" so he doesn't know how to help. Save yourself the hassle. Any money you feel that you can save from shopping here will certainly cost you in time and headaches. DO NOT DO BUSINESS WITH ASHLEY THEIR CUSTOMER SERVICE IS TERRIBLE. I wish I would have listened to other reviews.

I had a great experience at Ashley HomeStore's Riverhead location. John greeted me within minutes of my arrival and he proved to be very knowledgable about all things Ashley furniture. I'm glad I stopped in!

John was wonderful and extremely knowledgeable. They provided us with a 5-star experience while we browsed and tested various pieces on the floor. They even offered refreshments! Finally, the store was spotless and welcoming.

ADVICE - SHOP ELSWHERE. Sketchy at best. The red carpet treatment you get from the sales staff in store ends as soon as they’ve made their sale. They may text you to solicit a review, that’s before they’ve even shipped your merchandise. Glad we waited for delivery before reviewing even though we had good expectations at that point. Good luck if anything is damaged, example $6k worth of furniture and they won’t make good on a lamp shade that arrived damaged. And just give up if you are not satisfied with ANYTHING. Also don’t waste time going back to the store. They just refer you to the 800 number and you’ll waste enough time with the 45 minute hold queue. Shame, we would have bought so much more in future but they’re inability to even call back when they say they will shows their disdain for the customer. And every rep has a different story so have fun sorting that out. ADVICE - SHOP ELSEWHERE

I went to Ashley Homestore in Riverhead yesterday to check out recliners for my husband. I was met by Peter Schwartz. I told him I was looking for a small profile recliners. He knew exactly what I was looking for. We purchase two, plus a sofa. Peter made the process of buying furniture easy. He provided valuable input and easy comfortable, customer service.

I worked with Jonathan Z., who diligently assisted me in finding exactly what I wanted to purchase for my apartment. His follow-ups were great without being "salesy". I love Ashley Home Store and its products to begin with, but with a sales representative like Jonathan Z., it made my furniture shopping experience much more pleasant and effortless. Thank you!

I was looking for bedroom furniture for my daughter’s room, so I stopped in Ashley Furniture last week. I was greeted by the nicest young man named Alex. He took me around and showed me all the furniture that fit what I described to him. He was extremely knowledgeable and not pushy at all. The store is beautiful; everybody that approached me at the store was also very polite (also not pushy) but I was particularly impressed with Alex. It is so refreshing to see a young man with an old fashioned work ethic and amazing customer service. It is very rare these days these days to run into an intelligent, caring sales associate like Alex and I highly recommend if you need any furniture you stop by.

My wife & two kids stop by the New Ashley in Riverhead. We were met by Vince (who by the way made us laugh right away). Vince then introduced us to the Senior Sales Manager Jonathan Zaldivar. We were blown away with the high level of service that he provided us with. Snacks for the kids- Starbucks and sweets for the wife and I. We’ve never purchased so much furniture without having a PUSHY sales guy- Raymore! We’re fortunate to have dealt with Jonathan & Vince. It didn’t seem as if they sold us anything, despite Jonathan strategically answering all of our concerns. Jonathan commended me for being coach and my wife for being a nurse. He educated us on how Ashley is out to make a positive impact on our community!! Hope and dream program allows his store to give and deliver a bed for a child in need! Wow! Although we purchased a mattress a year ago, he proceeded to show us some new and awesome technology he has in his store to fit a mattress to your exact comfort level. So people, if you purchase a mattress, your basically providing a kid in our neighborhood with a bed! All in all Great service, great pricing, great everything. Thank you ASHLEY FURNITURE & Jonathan Z.

This is a nightmare. I placed an order thinking everything will be deliver like they said it would. It was on the delivery date that I noticed one of the item that I had order was not delivered. I made a large purchase when the delivery guys asked to sign for it I saw that the item that I didn't receive was on there too. I wasn't going to sign for something I did not receive. I placed four call out to customer service and after being place on hold for multiple times and to have a response like call back later, I found out one of the item that I ordered was on backorder. I was not notify ahead of time but I was like give them the benefit of the doubt, things like this happen. It's a week later, I have not receive a phone call or even a message as to update me what is going on. So, I called customer service two times today and to place on hold for 30 minutes and then to explain my situation and then to be placed on hold again for another 20 minutes until I hang up because I decided to call at a later time hoping there will be less wait time. So later that day, I made a another call out to customer service and I guess I was lucky because I was only placed on hold for 15 minutes before speaking to someone and after I explained the situation the call ended. I cannot even explain how frustrated I was. I called again, placed on hold again, and I guess I was lucky because it was same person who I spoke to earlier so I didn't need to explain the situation over. But the reply that I receive was there is no date and that I should speak to the lake grove store where I purchase everything from and that he was going to transfer my call. During the transfer, the phone rang twice and then the call ended. This is the most unprofessional way to run a business. I, the customer have to track information on my missing item. All this frustration could have been avoided, if someone would have contacted me ahead of time to tell me the item is on backorder or someone care enough or did there job to update me as to what is going on.

Ordered bedroom furniture for our daughter. Got s delivery date 3 weeks out. No big deal. Was told delivery would be from 6am till 6 pm. Can't they give a smaller window for delivery ? Took the day off, stuck in the house. It's 6 pm, no delivery and I have been calling the store inLake Grove since 5pm to be sure it was coming. They had me on hold for 45 minutes. I hung up. Called the factory, they told me the Ashley stores in NY are independently owned, gave me the owners number in NJ Called NJ. Robocall machine puts me on hold. TERRIBLE TERRIBLE customer service. DO NOT DO BUSINESS WITH ASHLEY FURNITURE. If I can ever get someone to speak to I am cancelling my order. Furniture delivered 2 weeks later. . . . . . . After delivery crew left, tried opening drawers. 1 drawer only opens 25%. Called customer service. . . . . 9 calls ahead of me. 7 hours later, still 4 calls ahead of me. READ THIS CLEARLY. . . . . . DO NOT DO BUSINESS WITH ASHLEY THEIR CUSTOMER SERVICE IS TERRIBLE You can thank me later

If I could rate this no stars I would. I went there looking for a mattress, 1. When I got to the store the person I had spoke to on the phone wasn't available but the manager Mitch came and said he would take care of us . Like any other person it makes you feel more comfortable that you're dealing with someone a little more "professional" we look around and I decide to get one however I saw it online and I decide I rather get it online. When I mention it to him he states that if I order it with him I would get to pick the day it would be delivered. I decide to do it because I wanted to make sure someone would be home. A few days later I had to confirm the delivery and I notice the size of the mattress was wrong. I called and spoke to Mitch one more time and he assured me everything was corrected and I had nothing to worry about. Long story short they deliver the wrong mattress. To be clear I was remodeling my room and It is a memory foam which comes all wrapped so there's no way I could've seen the label. I have been dealing with Bill who has been nothing but helpful but not once did this "manager" speak to me. Not once did Mitch like any manager, spoke to me to reassure me everything would be fixed . Horrible experience. I will never step foot in that store ever again, that's so called manager should stick to being in his office.

Ordered bedroom furniture for our daughter. Got s delivery date 3 weeks out. No big deal. Was told delivery would be from 6am till 6 pm. Can't they give a smaller window for delivery ? Took the day off, stuck in the house. It's 6 pm, no delivery and I have been calling the store inLake Grove since 5pm to be sure it was coming. They had me on hold for 45 minutes. I hung up. Called the factory, they told me the Ashley stores in NY are independently owned, gave me the owners number in NJ Called NJ. Robocall machine puts me on hold. TERRIBLE TERRIBLE customer service. DO NOT DO BUSINESS WITH ASHLEY FURNITURE. If I can ever get someone to speak to I am cancelling my order. Employees that I finally spoke with, get out while you can, this is a terrible company

ITS ALOT BUT IT MAY HELP U IN THE FUTURE Really horrible experience with Ashley in general. Purchased a sectional which was delivered a week later. The delivery guys stained 4 spot on 2 different pieces of the sectional. 1st mistakeI didn't thoroughly inspect the furniture before signing the delivery paperwork. Advice : check it once, check it twice, even have another family check it. . they delivery guy will rush you but f them they have to wait till you sign off. . . So after finding the stains about 30 mins later I call the store to let them know, they said once it's delivered and I signed off there is nothing they can do and it becomes a warranty issue. I say ok no biggie that's why I bought the $299 5 year warranty. I contact customer service, explain to them the current situation and see what my options are. . At this point I was a little aggravated but was like ok let's see where it goes. . . 2nd mistake Not having the warranty throughly explained. . . In a nutshell this is how it works. . Ashley's cs orders the damaged part to your home ( which takes a 7-10 days if the parts are in stock). When the parts arrive you have to call them back and schedule an appointment for a tech to come and repair or replace all damaged parts ( which takes another 7-10 day if ur lucky ). Back to my story. . So I call for an appointment, they have nothing available till 2/9/2019. . mind you it's 1/12/19 and the parts will be delivered 1/15/2019. . Now I'm fuming . . A brand new sectional that I didn't even damaged is going to take a month to be repaired. . Moral or the story. . don't get f'd by Ashley's. .