Ashley Store Staten Island, NY

By far the best experience shopping for furniture at Ashley’s Staten Island mega store. A huge thank you to Amanda who helped select good quality pieces to add into my new home. She is the kindest most sweetest person you’ll ever want to meet. I felt so valued as a customer and she worked so hard answering all of my questions, taking measurements ensuring that everything was a perfect fit. She’s the absolute best. I’ll be returning to get more furniture. The manager was great…all the staff is wonderful.

Tina was very helpful and pleasant! She helped my family buy a new couch and answered all of our questions

We walked into Ashley's and were immediately greeted by Big Al. He was friendly and helpful throughout our purchase. Al didn't make us feel obligated or pressured. I highly recommend going in and asking for Big Al!

Tina was amazing , she was so knowledgeable!

Tina has provided such a good experience purchasing my new bedroom set. Thank you…

Great experience! Tina did an amazing job in helping us find a dresser that we were looking for!

Tina from Ashley was absolutely amazing to work with. She helped me furnish my entire home and made the process so easy and enjoyable from start to finish. She was incredibly attentive, quickly picked up on my style, and gave thoughtful recommendations that felt perfectly tailored to what I was looking for. Her guidance and eye for design made a potentially overwhelming process feel seamless. I couldn’t be happier with the outcome and highly recommend working with Tina!!

Tina was amazing! Such great help :)

Tina was super amazing! She let my experience be my own, never pushed, and for that I give her five stars.

Chris was so incredible to work with in store on Richmond Ave and paid such attention to detail when it came to what we were looking for. He was able to answer all of our important questions and even found us a beautiful bedroom furniture set that was fully in stock!! We are getting the furniture delivered within a few days. Such a pleasant experience working with him. We weren’t set on buying anything when we walked into the store but the quality of service and the furniture really exceeded our expectations.

Tina was amazing! She helped us pick out the perfect couch and made us feel comfortable and confident with our purchase. We’ll definitely be returning to buy more furniture from her!

Tina and Amanda were amazing, spent a lot of time showing different options in great detail. They made fantastic recommendations and found us the perfect set. Very pleasant experience and I’ll definitely be a returning customer

BIG AL was extremely helpful. We made the best decision on purchasing a new couch from his expertise . Made the purchasing very easy and made the transaction go very smoothly . Thank you big Al

I purchased 2 of these recliners and am waiting on delivery in a couple of days! It was a painless experience and I highly recommend Ashley Furniture stores for all home furnishings ❣️

Came in looking for a coffee table didn’t want to spend a ton of money. I have a small little narrow living room and I found a really cute one. Hopefully when it gets there, there’s no issues with delivery and no issues with the product because I’ve been through a lot of furniture lately, but they were very nice

Everyone was nice and friendly. I came in looking for a coffee table, and I found one.

I walked into Ashley furniture today to buy a couch because I’m moving. I showed Christopher SCALCIONE a picture of what I wanted he brought me right to the set. He was wonderful. Everything went so smoothly I was in and out the best customer service I’ve ever had was from Chris.

Tina immediately greeted us, helped us find what we were looking for, told us about promotions, services and options and we purchased our new bed all in about 45 minutes, which I appreciated. This location is neat, clean and easy to navigate. Great experience.

My experience at the store was amazing. Tina was very helpful in helping me find what I needed. She showed me different options on what was available and helped me find the perfect couch for my home. Thank you!

Everyone is very helpful and very friendly

Amanda was a gem. Very thorough and helpful. We will definitely be back for future furniture purchases.

Big Al was incredibly helpful!

Tina was very helpful. She was understanding of my budget concerns, mattress/frame requirements and walked me through the process very clearly. Definitely would shop here again for furniture!

Upon entering Ashley Home Store, I was immediately greeted by the warm and inviting atmosphere, filled with stylish furniture and decor. Amanda, one of the associates, approached us with a friendly smile and genuine enthusiasm about helping us find the perfect mattress for my son. She asked thoughtful questions to understand our needs, preferences, and sleep habits, which made the selection process much easier. Amanda took her time with us, patiently guiding my son through various mattress options, explaining the features and benefits of each one. Her knowledgeable insights and attentive nature made us feel valued as customers. After carefully considering our options, we found the ideal mattress that would provide both comfort and support for my son. So pleased with Amanda's exceptional service, I decided to enhance our purchase with a stylish bed frame, a supportive pillow, and a mattress protector to ensure longevity. Overall, the experience at Ashley Home Store, thanks to Amanda's expertise and dedication to customer service, turned a simple shopping trip into a delightful event. I left feeling highly satisfied with our purchases and the quality of service provided.

Had a great experience shopping for bedroom furniture with Amanda. She helped me find bedroom sets for my 2 sons. Was very thorough and helpful.

I had a great experience at the store. Tina was very patient and detail-oriented. She carefully introduced each piece of furniture and explained all the details clearly, which really helped me make my decision. I never felt rushed and felt very comfortable throughout the whole process. Highly recommend!

UPDATE: Updated my rate from 1 star to 3 stars. After reaching out to the email address given, Jessica, their representative, responded so quickly. I got my sofa after 3 businesses days. My dining set, however, is still not available but is estimated to be delivered on January instead of March. Will change my rate to 5 stars once I receive my dining set. ————— It has been 4 weeks and still no updates from this store. Called customer service many times and they keep giving us different estimated dates. January then February then March? We were told in the store that we will receive our order by December 19 that’s why we agreed to purchase the sofa and the dining set. And then now that we’re asking for updates, nothing. I feel like we have been robbed of our time because now they’re telling my husband to just choose a different sofa and dining set and to cancel our previous order. What a shame. This is so sad.

Mona was a big help while looking for new furniture today. She was very kind, patient and made the whole process very simple!

Amanda made our furniture shopping experience so easy and enjoyable. They were friendly, attentive, and genuinely helpful without any pressure. We felt confident in our purchase and really appreciated their honesty and expertise.

I’m very happy with the couch I purchased from Ashley’s Furniture. The quality is excellent, comfortable, and looks fantastic. Tina was amazing and made it super easy to find the right one while being very helpful throughout the process. Overall, a great experience.

Tina was amazing very professional faster and lovely 🌸

I would like to compliment Ashley Furniture on the exceptional customer service and professionalism of their staff at their Richmond Avenue store. Both Luis and Dana were very pleasant and a delight to work with. They were patient, professional, and extremely helpful in finding me nice furniture for my sister that are of good quality and at a good price. I recommend them without hesitation.

Luis and Dana were exceptional !! Customer service at its finest. We will definitly be back. Also, the lady verifying our order was exceptional. A great shopping experience.

Mona was extremely helpful and very knowledgeable. She will find the best price for you!

By far the best purchasing experience I’ve ever had! Started with BIG Al and finished with management getting me the couch I want as fast as possible when we were originally hitting road block after road block with inventory of our color, I’ll forever be grateful! Thank you so much!!

The service was excellent, with professional people. I was able to get an excellent discount. I would recommend it to anyone going to this store

Furniture shopping can be a daunting task.. so many options, aggressive sales people etc… but that wasn’t the case with my experience at this store. I had the pleasure of meeting Tina recently while looking for a new living room couch. She was so sweet and very knowledgeable! She also had a lot of patience with my many trips back and forth and never made me feel rushed. She ultimately made a big decision very easy because I just loved working with her!! I also spent some time with Amanda and she was great as well, very patient and beyond helpful. These two are amazing assets in your company and would definitely make me return for future purchases when needed. Even the ladies in the payment processing area were so nice.. just an all around pleasant experience!! Thank you so much!! Can’t wait for my new couch :)

Mona, our salesperson, was just awesome! I totally loved her. She was super helpful and honest, and she really took her time to help us find the perfect furniture piece. So patient and sweet!

I had a wonderful experience shopping at Ashley Furniture, thanks to the amazing help I received from Amanda. She guided me through the entire process of helping me choose both a mattress and a sectional couch, and her patience and professionalism truly stood out. Amanda took the time to walk me through all the features and cool technology each item had to offer, making it easy for me to understand the differences and find what best fit my needs. She clearly explained the pros and cons without any pressure, and she answered every question I had with honesty and detail. Her support made the whole experience smooth, comfortable, and enjoyable. I’m extremely happy with my purchase and grateful for Amanda’s exceptional customer service. If you’re shopping at Ashley Furniture, I highly recommend working with her!

Tina was great

Mona was the best, she was very helpful and guided me very patiently to my purchase. Definitely recommend her!

We had such a great experience at Ashley Home Store thanks to Big Al. He was incredibly knowledgeable and gave us all the information we needed without ever making us feel pressured. We really appreciated how he gave us space to explore the furniture on our own, but was always close by if we had questions. He was patient, helpful, and validating throughout the entire process. Overall, it made furniture shopping so much easier and more enjoyable. Highly recommend!

We had an amazing experience buying our new living room set with Jose Luis! From start to finish, he was friendly, patient, and incredibly knowledgeable. He took the time to understand exactly what we were looking for and guided us through all the options without ever making us feel rushed.

It was boring and the wifi is absolutely trash . A food truck in the middle of Africa will most likely have better internet than this place. Tina was really nice and was a great source of information on prices and discounts. Unfortunately, the balloon was about to escape from the store and this guy with the NY giants shirt hat to get it. They also only had 1 pepper mint left.

Tina was great and patient. Looked for ways to make us happy.

We went to Ashley's for a couch but we also ended up buying a bed in the process. Tina was really kind, accommodating and patient.

Mona was a very good salesman, she helped me to find all the stuff that I need . and the store manager Dana she was very helpful too and the customer service girl Mariana every one was perfect- it was the best experience.

This place does not respect the price on the tags , misleading the customer

Tina was very easy to work with and made the experience so smooth. Highly recommend Ashleys and make sure you ask for Tina!!!

great customer service and awareness

Really bad experience! What you have been told we’re getting different stuff! When you coming back the store! 100 percent do not make purchases on Ashley! There are better store for furniture or mattresses!

I had the pleasure of meeting Al at Ashley Furniture, and it was such an amazing experience! He was a huge help — patient, knowledgeable, and really took the time to listen to what I was looking for. Al guided me through my purchase with care and made the whole process easy and enjoyable. He has a great personality and makes you feel comfortable while shopping. I’d definitely recommend asking for Al if you’re planning to make a purchase — he’ll make sure you find exactly what you need!

Thank you Tina for your help you are the best

I recently had the pleasure of working with Tina, and I am very impressed with the level of service she provided. She assisted me in selecting a sofa that suited both my style and space, offering knowledgeable guidance throughout the process. In addition, Tina carefully reviewed the delivery documentation with me and ensured that I understood each step. Her professionalism, attention to detail, and courteous manner made the experience both efficient and enjoyable. I highly recommend her assistance.

Amanda was so helpful and informative!

I want to give a huge thank you to Amanda at Ashley Furniture! She has been helping us over the past few weeks, and her patience and guidance made such a difference in our shopping experience. She helped us choose the perfect mattress by walking us through every detail and truly understanding what we needed. She was incredibly knowledgeable about every piece we asked about, which made the process so easy and stress-free. Thanks to Amanda, we also found the couch that fits our space and comfort perfectly. We really appreciated her professionalism, honesty, and genuine care throughout the entire experience. Thank you so much, Amanda — you made furnishing our home an absolute pleasure!

Very friendly and not pushy . I bought 2 livingroom sets from this store already .

Chris was a big help, we explained what we were looking for and he pointed us in the right direction and explained the process, colors, etc.

Very nice and helpful people, .5 stars.

Sales person was very helpful, and cooperative. Asked the right questions and provided keen insight. Also, when he was challenged - he was able to bring in additional support to get us the answers.

Tina was amazing and showed us around and helped us find what we were looking for

We bought a microfiber sofa with power recliners. It was very difficult to choose the right one, but fortunately we had the right sales rep to help with the decision. If you ever need to purchase something at Ashley’s, definitely ask for Amanda! She was very knowledgeable and great at explaining every detail for every product we were looking at. Thank’s Amanda!

We came in looking for a couch. Amanda was great. She was very helpful and knowledgeable, with the patience of a saint. We ended up purchasing our couch and are thrilled.

Great store, and I had a wonderful first experience here thanks to Tina! From the moment I walked in, she was super attentive, warm, and genuinely invested in helping me find exactly what I needed. She listened carefully, offered thoughtful suggestions, and answered every question with patience and expertise. Tina made the entire process feel easy and enjoyable. I highly recommend asking for her if you’re shopping at Ashley’s — she truly goes above and beyond!

“I had an excellent experience thanks to Tina Nikolli. She was extremely helpful, patient, and knowledgeable. Tina guided me through everything with professionalism and a warm attitude. Her customer service made the entire visit smooth and enjoyable. Highly recommended!”

Thank you Luis was fabulous with my family he was patient informative and kind. The couch is amazing. Can't wait for delivery.

Such a great experience today. Luis was fabulous with my family he was patient informative and kind. The couch is amazing. Can't wait for delivery.

We had a great experience at Ashley’s Furniture. Big Al was incredibly helpful and patient while we looked for the right mattress. He really took the time to explain the different options and made sure we found something that fit our comfort and budget. We never felt rushed or pressured—just genuine, friendly service. Highly recommend asking for Big Al if you’re shopping for furniture or a new mattress!

excellent helper Tina

Excellent Tina !

Amanda was extremely knowledgeable and very friendly. Purchasing my furniture here just because of her! She made me feel comfortable and not rushed. Any question I had she knew the answer to and even directed me straight to certain products that fit the description of what I was looking for. Would definitely recommend using her as your sales lady!

Excellent consumer service! Tina is the best!! She knows very well what the cosumer wants! Thanks to her now we have perfect living room set🥰

Amanda was fabulous. Very professional and knowledgeable about the products.

I just ordered my furniture so I am not able to review that yet, but I didn’t want to waste any time to review the service that I received. The salesman, Luis, was outstanding. He was friendly, knowledgeable, informative, and most importantly to me - not pushy. He made it such a pleasant experience. I’d also like to mention, Dana, who also assisted us. She, along with Luis, helped me decide which products were more suitable for my disabled husband. Great job guys!

Thank you so much Big Al and Mona for helping me find my perfect couch 😃 so happy with it!!

Great customer service at the Ashley Store in Staten Island. Tina was friendly, helpful, and very professional. She made my visit easy and enjoyable.Highly recommend asking for Tina!

This was my first time visiting the store, and Amanda was the first to greet me — what an excellent lady! She was incredibly friendly, patient, and knowledgeable. I was shopping for my mom, who had a lot of questions, and Amanda took the time to answer every single one with care. Thanks to her help, we ended up finding the perfect piece of furniture. I’ll definitely be coming back to shop again. Thank you, Amanda, for such a great experience!

Tina was excellent. Very helpful and reassuring. Excited for our new couch.

Amanda was so kind and helpful today when choosing our dinette table. She switched out the chairs for us and was very efficient. Thank you!

Amanda was great!!!!

Excellent customer service! Tina was very helpful, patient, and knowledgeable. Made my shopping experience at Ashley Furniture smooth and enjoyable. I recommend Tina to everyone. Ty tina

Tina was the employee who helped me today. Very kind and attentive. She explained everything clearly and went above and beyond to help.

My visit to Ashely on Richmond was amazing I had a lady named Tina help me out and her service was great. She was very sweet and patient and she really helped me find exactly what I needed. 10/10 for her service when I go back I would love her help again

I was Sunday at Ashley store and Tina helped me with her service she was very nice and herpuful she answered every question that I have Tina is the best and beautiful girl you have in that store . Thank you Tina

I had the pleasure of being assisted by Tina at staten Island_Ashley Furniture Store. She’s exceptionally professional, patient, and well-informed about the products. She listened carefully to what I needed and made the shopping experience smooth and enjoyable. Great customer service.

I had such a wonderful experience at Ashley Furniture thanks to Tina! She was incredibly patient, attentive, and knowledgeable about all the options. She took the time to answer every question, gave me honest recommendations, and made the entire process stress-free. Tina really went above and beyond to help me find exactly what I needed, and I couldn’t be happier with my purchase. If you’re shopping at Ashley, I highly recommend asking for Tina, you’ll be in great hands!

I had a wonderful experience at the Ashley Store in Staten Island thanks to Tina. She was incredibly knowledgeable, patient, and genuinely cared about helping me find exactly what I needed. She took the time to explain all the options, made sure I got the best deal, and never made me feel rushed or pressured. Her professionalism and friendly attitude made the whole shopping process easy and enjoyable. I’ll definitely be coming back and recommending Tina to friends and family—she’s the best!

Amanda was great ! Helped me pick out a floor model at a great price

Al was a wonderful salesman. Gave me his honest opinion and was very patient with indecisive customers!

Thank you Amanda you were super helpful i will definitely be back!

Big al was a great salesperson

My experience at this Ashely Furniture location was extraordinary. Tina was extremely friendly and listened to all my input. She is truly an amazing worker and helped my find the perfect furniture for my home. I highly recommend purchasing your furniture from here!

Tina was so kind and helpful! She made it easy to find what I needed and was very patient the whole time. I really appreciated her great service!

Amanda was great!

Tina you are amazing, thank you for your help!

Tina helped us, she is the best!

Long, wait for furniture

Amazing service from Tina! She was so friendly and helpful. She went above and beyond to help us, definitely recommend her at Ashley’s Furniture.

Amanda was very helpful and we had a great experience in the store.

Tina helped me find my new bed! She’s the greatest

Tina the best Ashley staten Island she'sso helpfully

Tina was awesome! She helped us look at furniture

Tina was wonderful, very knowledgeable and not pushy. Very helpful!

Amanda P was so patient & helpful in helping me decide on what furniture I was looking to purchase.

Tina and the staff were really helpful.Great job!

We are very happy with Tina's work, she helped us a lot to choose our bedroom set and to get the best price possible.

Sales associate was extremely friendly, helpful and knowledgeable.

Tina good customer service

Great sales woman named Tina and Ann. Very helpful and patient with us.

Tina was excellent to work with!

Great service

I’m going to cancel my order. I cannot get my new sofa until AT LEAST 11/9. This is unacceptable! Raymour & Flanigan can have delivery for me in 2 days.

Decided to get upgrade to a king size mattress and new bed frame to match my bedroom set! Amanda Petersen was helpful throughout the entire process from start to finish. She made sure we found what we were looking for. Looking forward to the delivery within the next few days! I highly recommend asking for Amanda she won’t disappoint.

Amanda was very helpful and insightful with my needs ! Very happy with my experience !

Amanda was so knowledgeable about all produces

Mona and Alex helped us out today and did a great job of meeting our expectations and helping us find the right couch.

My visit with my wife at Ashley’s located Richmond Ave, Staten Island was great. Staff were accommodating and helpful. It was a great experience as usual. Today, we were helped by Tina and Alex… wonderful folks. They make you want shop at Ashley’s again and again. As for Ann Tripoli, in the Sales Support Office is tremendous… her vast experience is accompanied by unimaginable patience.

Tina was sooo patient with me, definitely went above and beyond to make sure I got the perfect set to fit my needs! 5 stars!!

Luis was a saint, superior service with the patience of an angel. Helped my mother for hours and smiled till the end. Highly recommend this location. Thank you!

Amanda was the best, we came in not expecting to buy anything and she made the process so easy we left with a couch!! We will be back for bedroom furniture next and will be sure to use Amanda again!!!

Best store - super helpful - great quality and pricing. Tina is so great to work with! She really cares about her customers!

I bought a bed in the chair and Tina helped me and she was wonderful and she had pretty shoes. Very knowledgeable of the products didn’t try and force anything on me made me feel very comfortable. It was a great experience.

Tina attended us and was very cooperative. We made many changes to our order but she was very understanding through out. Dana manager was also wonderful in dealing us.

Tina was really great and helpful, helped us around the whole time and understood us. she’s very kind. Will be going to her every time I need anything.

Amanda was amazing l. So patient, so kind. She really helped me out it was hours of decision making and I am more than pleased in the end. Thank you again.

Great store no hassle

After making my second big purchase from this location I had a pleasant experience with the manager Dana. I highly recommend this location for your furniture. The staff is great the delivery was flawless. I couldn’t be happier.

I had a great experience with this store, particularly with Dana. She went over everything with me thoroughly, answered all of my questions & was especially helpful setting up my delivery with an experience crew, as I did have some obstacles in my home, which could have caused the furniture not to make it up the stairs. She made sure to go over all of the measurements and the pictures I sent her and work with the warehouse to ensure the delivery would happen seamlessly!! The delivery men took their time & did an excellent job! I would definitely recommend this store & send them to Dana! I’m so happy with my beautiful furniture too!

Thank you soo soo much Al, you was amazing very very knowledgeable, super patient with me, and you took your time helping me look around the store! I am very happy with my purchase with my cozy sectional sofas and cozy bedroom set. I highly recommend Al. You will leave the store super happy. Thank you Al for your time and helping me!

The ordering process in the store went very well. However when the sofa was delivered one of the cushions were dirty. So they had to take it back and we had to wait for a new delivery.

Dana and Tina were great with helping us pick out our couch and dining room table!

Tina was such a pleasure. Very professional and kind

Jonathan was an amazing help ! Answered all my questions and helped me find the right mattress. Highly recommend

Jonathan was great to work with!

Excelent service .thank you. Tina

This store was amazing to us. Helpful from start to finish. No one in the store was pushy to buy anything. We were treated like family from big Al. He’s the man. Al was very informative about our options with each set and helped us come to a final purchase. Highly recommend this store for any furniture needs.

I had a great experience at Ashley Furniture-Staten Island Mall thanks to Big Al! He was polite, patient, and never pushy. He really took the time to understand what I needed and didn’t try to sell me a dream — he was upfront and honest about the sales, pricing, and what would work best for me. Big Al was incredibly knowledgeable about both furniture and mattresses, and helped me find the right fit for my bad back. Shout out to Big Al for making the shopping experience easy and stress-free

Thank you Tina and Sal for the great service

Tina is a super star sales! Very professional and great recommendations to meet my needs!!

Luis the salesperson was wonderful. Everyone was very nice. Helpful.

Negative 2 stars. Buyers beware. We have been trying to resolve an issue with our section sofa since it was delivered on 6/12. When we called the Staten Island store where we made the purchase we were told they could not help us. Amazing how friendly they were before the sale was made. Complete 360 when we called with a problem after the sale had been made. We were advised to call customer service. After 30 minutes on hold we were connected to “Customer NO Service” in the Philippines. Yes oversees customer service. To date two replacement cushions have been shipped to our home. Both of these were the wrong cushions. Very frustrating. Nobody cares after the sale has been made. Buyer beware.

Friendly, professional service. Delivered on time. And got the discount without having to ask.

I purchased a sectional couch and a mattress at the Staten Island store. Dana was so helpful and went above and beyond to make sure our experience with Ashley Furniture was a great one. She is a very knowledgeable and professional representative!

Yasser at the Staten Island Ashley is superb to work with. Listens to your needs, addresses any concerns and guides you through the purchase process with ease and very professionally; great asset to the Staten Island community!! 5 Stars👌🏻

The staff and service is horrible!! Very unprofessional, rude and nasty. They screwed up my order and tried to blame me. I highly recommend you go elsewhere!!

Yes expert customer service and sales associate

I had a great experience working with Iliana at Ashley furniture on Staten Island. Great customer service fantastic highly recommend

Dealing with Luis was an incredible experience. He’s incredibly knowledgeable and helpful, making shopping at Ashley a 10/10 experience.

Iliana gave the best customer service ever!!!

Luis is the best!! He helped me find exactly what I was looking for.

Luis was very enthusiastic and helped us find furniture that suited us throughout the whole process. Thank you, Luis!

Great experience and costumer service, staff was great. Luis was very helpful and courteous

Tina was a great help. Will definitely deal with her for future purchases.

Ranjith,Sal and Marianna are super helpful and extremely honest and genuine. I am very happy with the couch and bed we purchased.

Ranjith, Sal, and Marianna were amazing! By far th best experience furniture shopping

Marina was of a great help to us we left being pleased

Yasser Saleh was the rep who helped me with my purchase. He’s a very nice gentleman and helped me mull over my options for over 3 hours. He was very helpful and very patient. Recommend doing business with him.

Luis was such a great help. Is professionalism and friendly demeanor made our memorial day buying very memorable

Yasser Saleh was very professional. When he researched and found out that the bedroom set I was interested in was not on display, he quickly went around the store and found a set that was similar. Well actually, it was better and I purchased it. Very helpful and kind.

Marina is the best. She is very professional, helpful and patient.

Marina helped with the sale. Great salesperson. Great service. Grate sale. I highly recommend.

Marina is an amazing sales person and helped me get the mattress I needed! Experience was perfect with her.

We had a great experience today at Ashley Furniture purchasing a new bedroom set. Marina was extremely helpful from the second we walked through the door to the finalized purchase price. Would definitely work with Marina again in the future.

I met with Jose Luis at the Staten Island Ashley location. He was professional, most knowledgeable and helpful. He was patient and helped us every step of the way in choosing our perfect dining set. Thank you! Ashley- you certainly have a great asset in your store with Jose Luis- he is the best!!!

Luis is outstanding, He showed me around and I am very happy with my selection. I recommend everyone to go to Ashly’s furniture at Staten Island.

Iliana Foster was my sales representative for this store visit. She was helpful, courteous and knowledgeable of all products. She made my purchase very easy.

Marina was very nice and extremely helpful in what we were looking for. If you do come here, ask for Marina, you won’t be disappointed in her helpful hand!

Sales architect rep name Marina @ the staten island location very knowledgeable of furnitures/ matress help me pick out a custom-made bed fram & adjustable Platform very satisfied

When you visit this store look for Jane she had me sold as soon as walked in the store thank you for being amazing !

Yasser was very helpful and knowledgable but most of all honest. I highly recommend paying a visit and requesting his service's.

Big AL was very helpful and a pleasure to work with today. He is a complete gentleman and made the buying process very easy. I would recommend all new customers to go to big AL

Iliana was super! We came in and weren’t sure whether we wanted queen or king. She sold us on a model that we saw online and we went with the king sized! Iliana was silly with us and helped so much to make our decision. Great sales associate!!!

I was helped by the sales representative Yasser Saleh. He was wonderful, helpful, professional and made everything seamless. He was intuitive and knew when to advise and he listens to what I am looking for. Thank you Yasser!

Yasser was a great help

Yasser was great

Yasser Saleh was wonderful. He was very professional and helpful! Mariana was also so kind and helpful. We will be back!

Walked into Ashley's met Big Al such a sweet and funny guy. My mom changed her mind about colors so I came back today and changed to different. I ordered the sofa I wanted. Beautiful chocolate brown. Thank you Al !

Nina was excellent!!! Helpful and patient!

Marina is a darling and most helpful! Very patient and really worked to help me get what I want

Was helped by Marina at the store whom was very helpful and answered all our questions and designs

Good help from Marina. Thenks

Yasser Saleh was my salesman. Great help, highly recommended.

Marina was very helpful and truly understood what I was looking for. Great job

Had a great experience until it became time to deal with the sales manager. One of the most unprofessional and rude individuals I have ever come across. Speaking down to his employees who were great to deal with and acting incredibly rude to myself while trying to make a purchase, arguing with me and telling me to take a walk around the store because he did not want to crunch numbers while I stood at the sales desk, telling me he is “selling me furniture and not a car”. Would have been an overall great experience if not for this one individual ruining the last 15% of the day.

Great and Quick service, very satisfied with my item.

Marina is excellent, she helps a lot to choose the right furniture and accessories!

They charged $100.00 for delivery, my mother Tipped them they then brought half the couch in and left the other half outside with bugs and rain and tried to extort 250.00 by Venmo taking pictures and claiming they couldn’t fit it in when they clearly could have. Called Ashley corporate and they were horrible. $450.00 for delivery with tip?!?! Criminals. The “escalation team” woman on the phone at Ashley corporate was so sarcastic and gleefully rude and sassy I was floored. She was literally mocking me and making a joke of my situation openly. We’ve entered a new low in customer service and in society. She was so sassy and nasty that I actually couldn’t believe it. The first time they sent two guys. Then when the ifit guy came they sent 1 guy. My 67 year old mother had to help him move a couch. And she had two now DOUBLE tip. NEW LOW. DISGUSTING. DISTURBING. ASHLEY. YOU. ARE. THE. WORST.

iliana was very helpful and very pleasant to deal with

Yasser was fantastic. Super helpful and efficient, I found what I loved at the price I loved.

I had a really pleasant experience buying a sleeper sofa. Yasser Saleh from the sales team was really helpful and provided me great options to choose from. I was really satisfied with the model I chose and for sure I will come again.

Al was a great salesman and very easy to deal with. I would definitely recommend Al for future purchases.

Yasser is a wonderfull and professional salesman

Marina was great, very helpful in choosing between all the different styles. Thank you

Ranjith was incredibly helpful and patient. I was in and out of Ashley’s furniture in 45 minutes with a new couch purchase. I will definitely be back for more. Highly recommend this store and Ranjith.

Walked in and was greeted by Big Al. He has a very welcoming demeanor and good humor. He helped my grandmother pick out a sofa, he is very knowledgeable about products and very honest. Would 100% go back to Ashley furniture and recommend to anyone in need. Go to Big Al. Dana was also sweet and helpful throughout our experience!

Great

Iliana was wonderful and so professional. Great experience here!

Mona helped us to find the desired wall art ; very happy with Ashley staff service .

Yasir was very patient and kind in helping us find a mattress. I highly recommend going to him.

Yasser was helpful and easy to work with and understood our needs.

Marina helped us pick out the perfect mattress & bedroom set. She was sweet, quick & attentive!

Updated review. I would give zero stars if I could. This store has the worst customer service, worst managers and worst sales people. . They blatantly lied about the expensive items I bought and r not doing anything about it. I went to the store three or four times looking for oversized chair. The sales rep mona was very patient and was giving me info on each set I showed interest. She then proceeded to convince me to get the set I really liked but I said was too expensive. The reason I finally decided to go with it was because she said the set had performance fabric. So I decided to get it. They also said I had up until the one year warranty to get the warranty for stains So a month later my special needs son throws up on my performance fabric couch and I followed to the tee how to clean it. The stain doesn’t not come out. So not only could I not purchase the warranty they said I had a year to. I go back to store to see if they would allow me to purchase the warranty. They say no and then it comes out that the set does not have performance fabric. So sales person Mona and manager Dana both lied to me the day I purchased and continued to lie when I went back into store. I spoke to the actual manager of the store Sal and he will not do anything as well. This is false advertisement and only a month of having couch that is supposed to be stain resistant I’m stuck and no one is willing to admit their lie or help me. I’m so upset and disgusted by this store and the customer service. I’m so mad.

Very freindly and so much to choose from

Sales representative was extremely helpful & patient in my hunt for a new recliner as was the mgr of the store

Nina sold me my first couch!! she was excellent

Dana Fortunato and Al Villante were absolutely amazing very kind and informative no pressure Easy to work With. Excellent customer service at its best

Al Villanti is a wonderful salesman and excellent customer service.. was patient with my wife and I and helped us with all our needs. We definitely recommend him to other friends and family.

Very good experience with Yaser at the Staten Island store. They gave me a good price for delivery and the team was very nice as well.

Excellent sales team I had the pleasure of dealing with Rav what a wonderful experience. He knew exactly what my price range was and stuck to it. Anne at the service desk was excellent she knows the meaning of personal customer service. Can’t say enough about the team at Ashley. I would definitely recommend them to everyone. A+++++++ service

Ask for Yasser Saleh… Really good quality and good service I like they have a lot stuff for your sweet home

Very professional

Staff was so nice & gave me an amazing sale!

MARINA was the best !!!!! Very polite and she understood what I was looking for . Very professional and she knows what to advise . I’ll def come back

I first time come here, we are very happy too meet the salesperson Marina . She is very professional and very nice, and I will introduce my friends to her next time. I’m ready to buy the whole store. :) And she is very patient 。

Marina was a great help. Very patient with us and knew exactly what we were looking for with our description for a dinning table. Excellent price as well! Ask for Marina when you come for your purchase.

Marina was great in helping us. Very knowledgeable and professional!

This store is awful. I recommend highly going elsewhere. We purchased a couch that had a chaise and was supposed to fit in the corner of our living room. After looking at the receipt, my wife noticed the order had the chaise on the wrong side. We went back to the store the next day, and alerted the salesman, who brought the issue to his manager. After gesturing and drawing pictures, explaining exactly what we needed, and why we thought the order was incorrect, the manager claimed that he had a ton of experience, and knows what he’s doing, and that the order was in fact, correct. Today the couch was to be delivered. The delivery guy looked at the space, and immediately knew the couch was incorrect. The “experienced” manager actually knew less than people with zero experience selling furniture. We sent the sofa back with the truck, and called Ashley to see if they could make things right. Nope. First, they had to determine whose fault it was that they messed up the order. Then, instead of delivering the correct couch to our house as soon as humanly possible, they said the replacement delivery would take 4-6 weeks. But also, we had to wait for them to scan the furniture back into the warehouse before anything happened. We purchased this couch in full on December 26, 2024. Delivery was supposed to occur on January 21, 2025, nearly a month later. It seemed like a long time, but we were ok with waiting. We heard nothing from Ashley about delivery. We called up on the 21st asking about delivery and they told us we were scheduled for February 6. Just awful customer service. If you’re keeping tabs, the manager there doesn’t know enough about furniture to order the correct sofa, they lied about the delivery date, they don’t attempt to rectify their errors in a timely manner, and cannot admit when they’ve made a massive mistake. Additionally, they don’t seem to realize that there are other furniture chains in NYC that not only sell the same brands of furniture, but actually make an effort to serve their customers too. Ashley just gave us an attitude that they just expect us to wait 4-6 weeks because of their massive screw up. Completely unacceptable. Further, I understand the salespeople in furniture stores typically need to hustle to make commissions, but they will not leave you alone in this place. It’s borderline harassment after you walk through the door. I went to Raymour and Flanagan and had a very pleasant experience, and we only went to Ashley because of the location. I definitely will be going elsewhere in future instead of Ashley.

This place is absolutely ABYSMAL!! Not only did they LIE initially about our delivery date and then proceeded to lie again and claim they never gave us that info, they also sent THREE damaged tables on three different occasions. They promised they would inspect the table before the third delivery but of course we were lied to again. The customer service and lack of communication in this place is absolutely appalling. So unprofessional with zero empathy for their customers. I don't know how this place is still in business since it seems many others had similar distasteful experiences. AVOID THIS PLACE AND LOCATION AT ALL COSTS!

Dave is Amazing very down to earth and went above and beyond ! he made all my furniture dreams come true! Not only did he give me the best price, he also did better with the price with also giving me two extra chairs & furniture protection ! he worked very well his team members Dana and Mario to give us the best possible price they were wonderful also. I highly recommend them! I’ll be a lifelong costumer if Dave is around !

If I could give this store a negative review I would. We placed our bedroom order back on November 11. It is now middle of January and we still have not received it. We did weekly follow ups for a delivery date and continued to get delays weekly. Originally we were told 2 to 3 weeks for an expected delivery day that turned into 2 to 3 months and we were still without our bedroom set. Little did we know this is not a corporate store, but it is privately owned and they do not have inventory like other locations. Dealing with them was a nightmare. Worst part is they try to have me buy something else that I did not like based on looking on a matching dining room set. All they kept saying was it’s an estimated date. It’s subject to change. Meanwhile I’m still here waiting and got no follow ups or good news. Finally had enough and had to cancel the order and place it elsewhere.

Run Run VERY FAST & TAKE YOUR BUSINESS ELSEWHERE!!! I bought furniture for my bedroom, living room & dining room and in the bedroom a drawer is broke in the living room a chair is broke and the dining room they gave me the wrong leaf for the table! I can not tell you how many calls I have made and have gotten NOWHERE ! I spent ALOT of money and time now the holidays are coming and I can’t even use my table cause they gave me the wrong leaves! You can not get a phone calll back I have been dealing with this for over 8 months and have gotten NOWHERE!! I also bough the extra insurance and that’s a joke as well! Extremely disappointed!!!!

Dealing with Nina was amazing . I came to look for furniture and she was kind and patient with me . She took the time to help me understand each feature and the mechanics of the couch . I was so impressed with her that I returned with my daughter and husband and look forward to dealing with NIna again . Extremely professional

7/9/2025- update : 4months ago when they asked me to contact them after this review still had to solution to my furniture !!! On november of 2025 my furniture will be a year of being broken! I keep asking for it to be inspected by their so called profesionals but now they keep saying that my furniture is label as customer damage and they will no longer inspect it . I know they are saying this because they don’t want to i best in fixing it nor inspect it. They want me to pay out of pocket for an ongoing issue since i got the furniture. Very disappointed and frustrated when I asked to speak to anyone in managing or higher ups I always get rejected and told they can’t do nothing for me as they can’t give me any opportunity or options to resolve the issue. I regret spending over 1,000 on this furniture ! Bobs furniture and warranty is so much easier to deal with and I wish no one ever told me to go inside Ashley store. They don’t deserve a penny knowing these furnitures aren’t even made of real wood !! Update: My furniture broke again !! It’s not been two months since they came to fixed it after posting this review… I have to contact customer service and wait again for another processing time. This will be the third time I will be reporting it. I wish I never shopped at Ashley’s, the worse mistake I have ever done !!! I won’t even get an inspection for a replacement , then they try to lie and want to say it’s my fault for the drawer to stop working . They also want you to pay out of pocket , know your rights!!! I purchased the protection plan and still I am treated like this ! I attached more photos of the same situation happening again the drawer slider broke again ! Old review: Horrible protection warranty / experience !!!! I went to the store looked at a nice dresser over 1,000 with warranty. They tell you if anything is damaged they will guarantee to fix or replace it with a new dresser. Less than two months a drawer was already falling apart , the glider on one side was falling apart and I had to stop using the drawer. Called the customer service did a claim and they said they will fix it after sending photos….. ! Never buying from Ashley and this is not the only thing I purchased that day! I also purchased two bed mattresses 🤦🏻‍♀️

DO NOT BUY FROM THIS STORE. My order was taken down wrong. I was told over the phone to come in person to fix the mistake. The person who attended me was NASTY. I was told "you have to wait until the furniture is back in the warehouse." SO awful in her condescending tone. I explained that the delivery had already been delayed on their end and I was leaving for an emergency trip overseas tomorrow and she stated "Oh well I guess it will have to wait until you come back." I asked for the manager she stated " I am the manager". She did not even leave her desk to see the dining room set that I wanted and the one that was delivered. Never in my life have I had someone speak to me in such a way. I will be canceling my entire order because I am done. I thought I had a great experience purchasing the dining set and its turned into a nightmare. I will be taking my business elsewhere. Do yourself a favor and order from a different chain store or a different warehouse. Respectfully this store is filled with people on their phones who do NOTHING. Never again

I had wondered shopping experience at Ashly store in Staten islsnd , all of guys are amazing , they are very professional and alway stand customer’s position to consider thing , they try to help clients save cost and provide best service, I will back soon when I have a big house .

Awful experience. I went there on a Sunday, dealt with Dana. She was very nice and helpful. I picked out the couch I wanted but I had to go home and measure my space. I came back on Wednesday to buy it. The associate was so rude. I wish I would’ve asked her name. I left. Why should I spend a lot of money there and let them get commission. I went to the Linden location and associate Steve was so great. My couch is being delivered soon. I’ll never step foot in the SI location again.

Nina was very courteous from the moment I walked into the store. My purchase was a breeze. The whole process pleasant. Thanks Nina.

Great service

I changed my 5 star review not because of the store everyone there is wonderful but for their customer service people you have to speak to over the phone. They do not do their job and they are completely rude. I have NEVER received such nasty customer service in my life. Besides the 1st bed coming in broken and the new bed needing to be serviced 1 month after they put it together which took them 3 months to get someone out to my house and now the bed is broken and my daughter is sleeping on the floor and all they can do is say they are mailing the parts to fix it when no one came in to look at it and its not fixable. The bed is defective and I would either like a new head board so I can attach the metal bed frame or a refund because this is not how you do business. I will never purchase another item from Ashley again

Great experience at the store and was able to purchase a couch as well.

good comany, good service

Elizabeth was nice however the manager DANA - very dismissive and rude. Me & my mother went in for counter stools. Elizabeth helped direct us in the area to check them out, than when we had questions she directed us to Dana the "manager" i guess? She first asked us what we were interested in than goes to check if they are in stock.. she comes back to tell us no their not and they would have to be ordered... Before we could even make a decision she walked away from us.. with no word no nothing. RUDE... but that was ok because although we ended up paying triple the amount at Raymour & Flanigan - WE ARE SATISIFIED with our purchase and the beautiful customer service we received. Thanks Anyways Dana. Pray you dont treat someone else like that. It made me feel like a pretty woman moment like if she judged us and thought we could not afford the furniture there... But BIG mistake :)

Mark was polite, helpful and competent. He sold us a dining set quickly and with all the information and pricing. He even helped with my mom in her wheelchair! Thx mark!

Mona!!! Walked in and she was beyond helpful. Made my experience a breeze. Will absolutely come back to Ashley Furniture and ask fir Mona.

Great experience!! Elizabeth was such a big help. She knew the merchandise in the store and guided us in our decision. She wasn’t pushy.

Mona was very helpful, pleasant, and professional. We now have our salesperson forever.

We decided to stop by Ashley furniture (Staten Island branch) to search for a new dining table and chairs for our home. Serenity greeted and introduced herself to us as soon as we stepped into the store. She was extremely helpful, attentive, knowledgeable, and went above and beyond on her services. We ended up purchasing other furnitures there for our bedrooms. The whole process was smooth and enjoyable. Her manager, Mike was also very helpful in answering some of our questions. Great team work!

Had an amazing experience at the Staten Island branch. Serenity helped us furnish multiple rooms of my house and fit different pieces together. She showed us only what we were looking for and made the process easy and convenient. There was no stress involved in purchasing or designing and instead felt natural and this was all thanks to Serenity’s help; with her knowledge of their catalog and how she cared about whether we were getting the right pieces, we walked out happier than ever.

Mark Anthony was great! So helpful and the whole process was quick and easy. Definitely recommend him.

I unfortunately had a unhappy shopping experience making a purchase here, I was told one thing and then was later was told it wasn't the case and was a mistake. give benefit of the doubt but it happens again and again and now I have to wonder how much I was told was fact and how much was fiction to get a sale on me. This has left a sour taste in my mouth and felt like I was lied to. I do not think I will be coming back here again in the future.

We were in store for a long time and Serenity was so very knowledgeable and such a nice person. We saved so much time because of her knowledge. Very patient even though I asked a lot of questions, as well.

Chet was awesome he was very knowable and able to help me get furniture in a crunch ! His follow up was also very valued .

I visited Ashley Home furniture for a new couch. I had a positive experience in the Staten Island location. I enjoyed the customer service, and the overall process with Mark. I highly recommend this location and please ask for Mark!

Had the best and easy experience, all thanks to Mark. Very knowledgeable and super friendly.

Serenity is awesome!!! She went over and beyond for myself and my family

Our experience was amazing!! Serenity was outstanding and so helpful! She helped us find the perfect living room set and made the process very smooth! Can’t wait to go back!

Serenity and team understood what I was going for and went above and beyond to accommodate. Thank you Serenity you went above and beyond to make me experience amazing!

Great experience with my new friend and handsome sales rep, “Chet” 😉. Very attentive to the details of the sofas I was looking for and super helpful, patient and kind while helping me find what I needed. I was able to find the living room sofas I was looking for at a great price! Thank you Chet! ☺️. Mari…

This is my second time buying a couch from this company. First time no issues. Second time when my couch was delivered the couch was dirty and had a hole in the fabric. The manager was not very friendly. As i wait for my new couch im sitting on the floor waiting for my delivery. I should have been given my delivery fee waved for all my troubles. The couch was not cheap and with this economy i expect more!

I recently purchased a dining table from Ashley Furniture, and I had a fantastic experience. Serenity, the associate who assisted me, was incredibly helpful and attentive. She made the entire process smooth and enjoyable. The dining table itself is beautiful and of great quality. I highly recommend Ashley Furniture for their excellent customer service and quality products!

Recently visited Ashley’s to buy a new dresser. Elizabeth was so helpful and accommodating.

Serenity Roman was very helpful and patient. Went to purchase a bedroom set.

Please avoid this store. First of all you have to wait for delivery more then a month. We paid for delivery but when delivery guys came sofa was too big and couldn’t fit in elevator. So they decided to take back the sofa i had to add money and paid to them so they took it to the 4th floor. They damaged the sofa when getting inside the building and they were accusing us for damaging the sofa. Finally we had to return the sofa back. We will never ever come back here and not recommending this place to anyone unless they change the way they treat their customers

Mark Anthony was great. Very helpful with helping us with our configurations.

Mark Anthony was very helpful.

(Translated by Google) Serenity, thank you for your excellent attention, my next purchase will be hai, God bless you 🙏🏼 (Original) Serenity gracias por tu excelente atención,mi próxima compra será hai,Dios te bendiga 🙏🏼

The furniture & mattress specialist SERENITY is the BEST and deserves to own the Ashley franchise.

My husband and I purchased a sectional with an ottoman back in March. Our sales associate told us that we would have it in three weeks, which turned into three months, due to delivery issues and furniture shortages on our particular pieces. It was very frustrating and we felt helpless as nobody could seem to help us. Finally, a woman of the name Jessica Orellana saved the day. She reached out to me personally and told me that she was going to make sure that there were no further issues regarding our delivery, and she kept her word. She scheduled our delivery for a sooner time and it was a very smooth, quick, and respectful delivery experience. Not only that, she contacted me the next day to make sure that I was happy with our service and that we liked our furniture. My husband and I felt very uneasy about our purchase through Ashley Furniture, until Jessica Orellana made it right. I’m not sure if she works in headquarters or just in customer services in general, but she is a pure example of what a company should be. She was caring and handled business quickly and efficiently. Truthfully, she’s the only reason why I would ever buy another item from Ashley ever again. She should run the company if I’m being straight forward, because she was the ONLY person to finish the job. Thank you! Kaylee / Matt Restifo

Chet was a great salesman who worked with us and was not pushy. We would buy again from this location. Thank you.

Serenity at the Staten Island Ashley was absolutely fantastic. She was so knowledgeable and fun to work with. She has such patience and knowledge. I wanted to buy the whole store from her. Ashley corporate: do you see this review..Please give her a raise or a promotion. She is an asset to your company!!

Ranjith excellent salesman! A+

Elizabeth was very helpful and friendly. A pleasure to work with. Thank you for your service.

mark anthony was so helpful in helping me purchase my mattress for my first home! friendly staff as well. will be coming back - highly recommend

One star is generous! I purchased 5 counter stools from this location at the end of March. When I made my purchase, the store mentioned that their system was down. Nonetheless, I put my faith in Ashley because they seemed like a well-known, reputable business. My order took over a week to process. Once processed, I had to follow-up several times for a confirmation and delivery date. Finally, the delivery date came and the wrong items were delivered. I went back to the store on April 17th, about 5:30 pm, to cancel my order and get a refund. The female customer service rep was on a personal phone call while I waited to be helped. Once she decided to acknowledge me, I was greeted with a grumpy attitude. I gave her the card I used to process my order and she told me that my “Santander” card cannot process my refund. She said, “We always have issues with Santander cards.” She called over the manager, Michael. He also was unfriendly and unaccommodating while holding his Dunkin coffee cup. He called his manager and not one person was able to assist me in getting refunded. Ashley took my money and I do not have furniture! I had to call my bank to dispute the charges. The employees at this location are unfriendly, unprofessional and should not be in customer service! I am utterly appalled by the lack of courtesy and attention to my concerns. The manager and customer service rep were both rude and condescending. I will NEVER do business with Ashley again! I will NEVER recommend Ashley to anyone! Someone in the corporate office needs train the employees at this location and contact me regarding my refund. Ashley Furniture - you should be embarrassed!

Chet Holly is a very warm and personal. He is an amazing salesmen and helped me out with not just getting an amazing first mattress for my 3 year old daughter; but Chet brought to our interaction a warmness and a personal human touch that made me truly feel appreciated. Just from meeting Chet for 2 days, I know he truly cares about pleasing people and is great at what he does. I never write these reviews but there is something about Chet that inspired me to go out of my way to make you you guys know he's a true asset to your store!

Karima help us on the floor place order for a bench. She is very nice, friendly and helpful. We got a great price as well.

Promised me up to four weeks my couches will come in and now they dragging it up to 12 weeks and probably even more. Don’t promise your customers a date and have it come in wayyyyyyy later!

I had purchased a couch in store that was only in stock online. The customer service in store by George was awesome. He helped me place the order very quickly and smooth. I did end up finding a couch online for cheaper and Sean the manager was very helpful and attentive to my problems. I definitely appreciate how the situation was handled and will be coming back if I need anything else for my new appartment!

I went into Ashley Furniture today and I was greeted by Karima! She was so so helpful and I ended up purchasing my dining room table on the spot. She was the best!!!

My mom and I worked with George at the Staten Island location. He usually works at the Tom's River store but is currently assisting in Staten Island. He was very eager to work with and helped us with everything we needed. We felt very comfortable working with him and could be honest about pricing. He helped us greatly and brought down the prices on items however he could. It was a pleasure working with him today!

Karima was a wonderful saleswoman! She was sincere!

Horrible experience. Unprofessional management Mike. Horrendous delivery personnel. Axel I would not even buy a dog bed from them. Canceled my order. The manager was not happy with my cancellation. Poorly run business

Great experience! George from Tom’s River was extremely helpful. Made buying easy and enjoyable.

We had an excellent experience at Ashley furniture in Richmond Avenue. Dino was attentive and let us explore our options without the “hovering”‘salesman mentality. Gave us a chance to discuss and was very pleasant. Wonderful experience!

Should’ve read the reviews before coming into THIS location. Not a local resident in SI but decided I’m the area anyways and find some furniture. (Live about 2 hours away) Buying process was super smooth until it got to returning. 3 different surprises. Feels like they just want your business then chopped liver after. 1. Ashley’s website says 30 day return but THIS locations policy is different. staff is rude and never disclosed any of that. 2. When we were able to return the furniture they told me we would get a refund (I was under the impression it would go to my card) AGAIN nobody told me the steps so they made me go into the store 2 hours away 3. I come on a weekend and they tell me they can’t refund me the money Waiting to go back and see the next undisclosed surprise. Definitely not the right way to do business and treat customers post delivery

we dealt with Dino he was wonderful and easy to work with. Highly recommend!

Absolutely will never buy another couch from Ashley furniture or the protection plan. The couch after only 2 years has completely sunk on the left side. I called the protection plan which I was informed that any normal wear and tear, rips, stains etc would be covered.called and found out normal wear and tear is not covered and have to pay for outside source to fix my couch now. Extremely disappointed in Ashley Furniture as well as Protect All and this is the protection plan company who they source out to.

This has been a nightmare since I purchased and paid in full the couch I ordered . I'am now waiting 2 months for a couch that was supposed to take 3-4 wks for delivery. Holidays came and went as promised I haven’t received as of yet. I’ve already warned my family & friends not to step foot in Ashley furniture stores. If possibly They would get no stars from me. I will be returning to store to get full refund 🤦‍♀️😩 so upsetting

Dino helped us and hes amazing, soul reason for us to buy it from Ashley but we experienced worst customer service after purchase, I received a faulty piece and they couldn't rectify/resolve it even after 6 months. Please dont buy anything from Ashley if you care for your peace of mind. Thank you

Dino was amazing. Truly a great help for me and my sister to find a new couch. He was a very helpful and very fun man to work with in the hard decisions for a new couch!

Dino was a pleasure to work with. He is patient and kind. Thank you Dino for all of your help!

Dino was a joy to work with and answered all of our questions. He worked with us to make sure we found a kitchen table set that we really loved and checked to make sure it would arrive by the Holidays. Thank you Dino!

Dino was an amazing associate and very honest with everything!! We appreciated his help tremendously!

Dino was great , honest , and really knowledgeable about the mattress industry , learned a lot and feel even better with the choice I made

Dino was amazing! He made the process so much easier.

Dino R. Was extremely helpful as well as attentive to our needs of request. The service is top A!

Dino R. Was an absolute pleasure to work with. He helped us find exactly what we needed.. would recommend his service anytime you go to Ashley’s

Great service by Dino. Helped me purchase my new couch.

Dino assisted me at this Ashley store and was absolutely phenomenal! 10/10!

Dino was great. He helped us but bedroom furniture and made the process quick and easy! Roma!

Excellent service! Dino is Great guy.

Good floor sale representative . Dino was amazing .

Horrified.. worst place to shop..Horrible service and on the day of delivery, they bought me someone else's furniture..Now i got to fix everything back in my apartment..They don't know where my dresser is st..STAY AWAY..

Dino was excellent! Helped figure out our options tremendously. Very happy overall with our experience. 10/10 recommend.

I would like to share my bad experience with ashley’s. I purchased a couch with insurance for the protection plan. they told me they will replace the couch if anything is wrong with it. Except animals ofc. Instead they did the opposite & the man on the phone told me it’s up to him if they want to replace my couch. I’m sorry if I am spending almost $5000 i would you replace or fix my problem. instead of telling me it is up to you if you want to replace my couch. Was not even a manager, and wanted to tell me HE wasn’t replacing my couch. Very disappointed. & if that’s what you want, shop with ashley’s!! oh & i can’t forget the phone call i was expected to get. They told me to wait for a phone & it’s been almost 2 weeks & i am still waiting! TERRIBLE COMPANY. making customers upset is their specialty. & they just care about money! if you don’t believe it test it out. Couldn’t even offer half prices on something to make the customer happy. Disgusting!

Elizabeth was so helpful and very accommodating. Truly a nice person to work with. I will definitely be coming back.

Dino was a great help!! Very helpful and knowledgeable. Highly recommend his service. Please come to Ashley and only use him no one else.

Samuel took great care of us. We are truly grateful to him.. I thank him very much for his interest. Thank you Samuel!

I had a wonderful experience with Samuel! Highly recommend!

I bought the mattress first and last time from staten island. If u speak urdu never talk to the manager in urdu, he ll show you attitude. He was so rude and i feel uncomfortable there

Excellent customer service. Elizabeth was wonderful & really provided me with the guidance and help I needed to pick out the perfect furniture!

Samuel was very enthusiastic and went out of his way to make sure we were pleased with our purchase!

Elizabeth was warm, friendly, and very helpful. Great hospitality

Thank you to Dino at the Staten Island store for making our purchase quick and easy. So easy to work with!

Dino was very helpful and made our choice easy

My wife and I went to all the other furniture stores on Staten Island and some in New Jersey and couldn’t find anything we liked to furnish our dining room. We went to Ashley Furniture and Samuel helped us find exactly what we wanted. Not only did we purchase a dining room table and chairs but also a recliner. Samuel was very helpful, patient and insightful and didn’t push us into buying something we didn’t want. Dino gave us insightful tips to help cover our new chairs. Because of employees like this my wife and I will be going back to Ashley to get a new bedroom set and more to redecorate other rooms in our home. Thank you so much.

DINO simply the best

Samuel was great, super friendly and knowledgeable! Helped me find my perfect couch and I couldn’t be more happy 😃

I will never shop at Ashley Furniture again and would only recommend my worst enemy to shop there. Not only did I have THREE separate issues, I get bounced around from customer service & the store itself. I had a piece delivered damaged, had to wait two weeks for replacement and when it was delivered was damaged again. Ordered a couch I saw in the store to later find out it was mislabeled. A completely different colored couch arrived. If you want a miserable experience and months of headaches, then I highly recommend Ashley furniture.

Do not buy furniture from this place! The “warrantee” you pay for doesn’t cover the terrible quality that will be your couch. We have no pets and only had this couch for two years, light use. Good luck trying to get them to honor the warrantee also because it won’t happen. Stick with a better brand of furniture never again with ashley. Absolute garbage. And the coverage is a scam please don’t buy from this company.

Samuel was very helpful and patient presenting all options and even a discount.

Dino was an exceptional representative! He helped us find the perfect table, according to our specifications, within minutes! Incredibly friendly, knowledgeable, and helpful!

Thank you Samy for helping us. Great service and great store.

Dino was a wonderful and easy to work with floor associate. We initially came in to scope out the inventory and felt very comfortable asking questions and getting the most important information about the furniture. We decided to come back and thankfully Dino was there to assist and gave us the best prices and we were very pleased with our purchase. We were very happy with this set! Edit: disaster of experience post delivery. Don’t even consider dealing with this.

Dino R.

If there was less than one star, I would have definitely chosen. They HAVE THE WORST DELIVERY CUSTOMER SERVICE EVER. They don’t call before they show up and expect you to be there at their own convenient time. I Called customer service to speak to the supervisor and a guy named David didn’t want to transfer me when I said I would like to file a complaint, and the funny thing is he was asking me WHY DO I want to speak to his supervisor. SAVE YOUR MONEY AND GO ELSEWHERE. They wanted to drop my furniture off at a stranger’s place because they didn’t want to wait

Awesome salesperson! Kind and listened.

Dino was awesome! Great service. Great price. Highly recommend!

Everyone in the store was incredibly helpful, especially Dino.

Samuel was very helpful. Knew everything about the products. My mother was very happy. Elizabeth was great also. She helped us last time with a recliner and now helped with her financing. Thanx guys!

Came in looking for a sectional. Was greeted by Dino who was patient and informative and not pushy. I came with my toddler which can already be an overwhelming experience but he was really good with her as well. Overall a great experience, found what I was looking and for a fair price. Ask for Dino. You won’t regret it! He’s the best!

Dino is the best !!! Please when you come here ask for him ! Great attitude! Ambitious! Knowledgeable. Patient, gave us space but still was close enough to answer all questions. Will do business here again thanks to Dino !

Samuel Schindler was exceptional, he went above and beyond to make sure that we found exactly what we were looking for. And the price was awesome. Definitely should be considered for a management position. We love him.

Great experience. Ask for Sam - great prices and services

I recently had the pleasure of visiting the Ashley Furniture Store, and I am absolutely delighted to share my exceptional experience, all thanks to the incredible assistance I received from Sam. Sam's expertise and dedication in helping me find the perfect couch for my home were truly outstanding. From the moment I stepped into the store, Sam greeted me with a warm smile and a genuine eagerness to assist. Sam's knowledge about the various couch options available was remarkable. He took the time to understand my specific requirements, including my preferred style, color scheme, and budget constraints. What impressed me the most about Sam was sincere dedication to ensuring customer satisfaction. He patiently answered all my questions and provided valuable insights about the different materials, durability, and comfort levels of the couches I was considering. Sam's expertise and attention to detail made the entire selection process much easier and stress-free. Sam went above and beyond to showcase the couches, carefully explaining their features and benefits, and even pointing out additional accessories that could enhance the overall look and feel of my living room until I stopped on my decision. Thank you Sam.

Great meeting Samuel today he was very helpful and knowledgeable on the Ashley merchandise

Samuel was awesome! He was so friendly and helpful! We will definitely be returning.

Dino was absolutely amazing, during my shop today. The minute I walked through the door, he greeted my family and I and informed us of all available discounts. We spent a total of 4 hours in Ashley’s today and he was helpful, efficient, friendly and super patient. I am super glad Dino was the associate to assist me today!

Want to say thank you to GiGi who helped my vision come true. I was so doubtful trying to find what I wanted but she made it happen! If you’re looking for any home needs ask for Gigi you won’t be disappointed.The team there makes sure you leave happy, also a thank you kelvin the manager for making this a smooth process! Their customer service is outstanding! You won’t be disappointed!

Fraudulent sales! Unfortunately, we couldn’t get our money back. Originally we purchased a bed from them, but it was a defect (we later found out). Because no matter what kind of bed foundation we bought from Amazon, it still makes sounds. Then, we went back to this store to find a solution, it turned out to be a bad decision. The sales person told me he would find a perfect foundation to fit our defective bed. Again, when the recommended foundation shipped to our house, it was almost the same as we ordered from Amazon previously but tripled the price. Disappointed! We asked to return it immediately, and the customer service said no because bedding products aren’t returnable, even if it was just delivered today and we haven’t opened it yet. What a nightmare!

Don't buy here. Their products are defective and their salespeople lie (or are incompetent) and when you discover it, they offer no help. We bought a bed frame here with shelves in the footer. But the shelf walls are higher than the bed supports (what idiot designed this?), so any boxspring you put on it will have one side sitting higher instead of lying flat. We went in and explained the issue and the salesperson assured us that he had a boxspring that would work perfectly with that frame. We trusted him, but the boxspring he sold us is just a plain old metal boxspring with no accommodation for the shelf. We called to return it and were told there are no returns for bedding.

Amazing service and Dino got us a great deal on a set of dressers we’ve been eyeing online for a while. 10/10 satisfaction.

Dino was awesome! Super helpful and friendly! Great deal! Thanks!

Dino was THE BEST ! Super knowledgeable & helpful. I will be back ! Thank you Dino !

Sales manager, Dino, was a great help. He was very patient and went above and beyond to meet our needs. Thanks Dino!

The sales manager Dino was so helpful and gave an amazing price!

Good service and Dino was very helpful

Dino R was very helpful and kind. He was also very patient and accommodating. I would come here again for sure.

Marianna customer service is really kind and helpful

Dino was very professional and a pleasure to deal with. He made buying furniture easy for me.

Grisely was awesome! And was able to get me exactly what I wanted 🙏🏽♥️

Our Design Specialist, Dino R. was very helpful and personable. He didn't pressure us and was able to give us a good price for our couch. Thank you for your assistance Dino! Overall great experience at Ashley Homestore Staten Island.

Dino is the best! So helpful & patient, highly recommended!

if i can give this place zero stars i would! unprofessional, sell you garbage and promise it’s memory foam but inside is a bunch of filling like from a teddy bear. sofa is making a weird noise as if something is broken and now i’m stuck with it. i will never buy a thing here again. $2,700 down the drain. the sofa cushions sink all the way into the sofa when you sit on it and i know this will be going to the garbage real soon. i am absolutely dissatisfied and disappointed with the service here! don’t waste your money. update: we are in august and the sofa is totally damaged a tech from Ashley came out to check it out and stated the whole sofa needs to be replaced it was not manufactured properly Ashley is still refusing to replace the sofa telling me they will have a tech take the sofa apart and repair it. After $2700 i do not want that. i want a new sofa! i will be taking them to small claims court and contacting the news. they will not get away with this!

Dana really held it down. She is a real one! She was super insightful about dimensions for our needs. Everything was fabulous.

Best guy in the store, great service

Dino R. was very helpful and very understanding of my needs. He was very polite. Great Salesperson!

Great experience! Great service!! Mona was so nice and helpful! She helped us look for sofas even though we told her we didn't have our apartment yet and were just looking. Most sales people would have walked away, but she showed us sofas anyway and was so personable. I will definately be back to buy my sofa set from her! ☆☆☆☆☆

Dino was friendly, knowledgeable, and extremely helpful. Go to Ashley Furniture in Staten Island and ask for Dino!

Stay away paid for delivery and install they dropped off the furniture and I add to install it myself they keep telling me they will call me back to resolve the issue…still waiting called 3 times Now I tried calling back and they are still giving me the run around

Stay away paid for delivery and install they dropped off the furniture and I add to install it myself they keep telling me they will call me back to resolve the issue…still waiting called 3 times Update called the store store said call corporate corporate said call the store they just give you the runaround take your business elsewhere BUYER BEWARE!!! BUYER BEWARE!!!

Very helpful and patient a lovely person

Great costumer service. Love Ayana’s professionalism

Ayana was excellent what a easy great experience we will be back !!

Great experience

Ryan was very helpful, patient and kind. Excited for our new couch because of him!

Ayana goods is the best sales rep you have. More than happy to have her. You should be happy and lucky to have her

Buying experience was great. Delivery crew was horrible. They rushed to leave and scratched the new floor.

Dino R was extremely helpful and patient. Wonderful experience!

Elizabeth was very helpful and knowledgeable of every item I was looking at. She was patient and was one of the few people who actually stopped to help us.

Dino was a nice guy great help in getting a mattress and bed set

had such a wonderful experience buying a number of furniture pieces from Ashley’s in SI. Dino was the best sales design specialist, he was very patient and helpful in our decision making and purchases. 10/10 recommend working with Dino!

Dino was very helpful With measurements and was so patient as we made up our minds. He was very easy to work with. Thank you

Dino was very helpful in finding a bedroom set. Great guy

Great experience! Best Price!

Ayana was very helpful in helping us find the right dining table, and went out of her way to ensure we got the best price. Very professional service, definitely would recommend.

Great costumer service, Ayana was a pleasure and very helpful. She helped us for an hour and a half helping us figure out what we wanted.

Don't ever buy anything from this company or store, we got a sofa 5 years ago, they sold us a insurance that cover everything, they make you sign a document (8 pages) and no one explains to you how to works, today I call for the first time and guess what don't cover! So the insurance is a scam, sold by the people at the store. Never ever again. And they told you is on the paper that you signed !who read 8 pages

Such a horrible experience I will say avoid this place at any cost. The sales manager was mongering over like some one is going to steal there bed. I was made so uncomfortable to look around. But this is what I am going to do that how they treat people of color. Lodge a suit against store for racial discrimination.

Great experience with Dino R. ! Very helpful and so nice !!

Apparently if you are not white the sales associate will immediately assume you won’t buy anything and turn you away. He stopped me at the door after I said I wanted to look around and told me to go next door to the cheaper Home goods instead.

I just bought a sectional recently and after two weeks the sectional has already broke. I never spent this much money on a piece of furniture only to have it broken within the first two weeks! I called customer service several times and callers just take your information. A manager has yet to call us after two weeks. We even emailed pictures. My husband and I call every two days. We also purchased the insurance and it is definitely a rip off because like I said someone has yet to contact us for a replacement. I have to be honest- I don’t even want a replacement. It’s actually worth it to spend a little bit more money and go elsewhere!!! Terrible customer service and the quality of the furniture is extremely poor. Don’t do it!!!

Went on a Sunday to only look at couches and a dining room set walked out with a good deal and Ayana G. had a lot of patience with us and our children. She was honestly amazing.

Been shopping at Ashley for a while and bought furniture from the sales person named Joe. He was very friendly and he worked with me to get a good price on a mattress and all the accessories. I would recommend Joe to anyone to go to for assistance in finding furniture. It would have been a 5 star review for if the manager that helped us wasn't so rude because Joe made a little mistake. However, Joe was great.

My wife and I came into the store looking for a new bed. We were assisted by Joe who was very patient and informative. We were then helped by Ann at the desk who was amazing!!! Very personable and extremely helpful. She was able to spot a problem with the order before we began the process which saved us from issues down the line. She is definitely the person you want helping you when it's time to finalize your purchase!!! Thank you Ann!!!

Ayana was awesome.

Charles was exceptional, the ease of the whole process was fast and simple. Looking forward to the delivery of the recliner. Thank you Charles!

Joe B. was great. So helpful and patient.

Elizabeth was the best! Customer service was on point. She even moved around furniture for me to see if a couch would fit in my apartment

Joe was so patient and helped us buy our table and sofa. Very clear in explaining everything when it comes to our purchase.

Customer service and this one particular employee was through the roof, she goes by the name Ann and my family will forever be grateful… The previous management , three employees to be exact were constantly lying and pushing my issue off to the side . I got this wonderful woman Ann on the phone and it was uphill since ! Finally my issue was resolved and just about four months later got what was promised to me. . Met the new store manager Dino and made sure to tell him as well .

Very professional service. No high pressure sales. Hanadi was knowledgeable and a pleasure to deal with.

Go look for Mr. Dino. He’s very nice and helpful. Answer all the questions and provided good advices. Great experience with him and Ashley’s.

Elijah was so helpful and simply delightful! So happy with my purchase

Ayana very helpful and excellent

Nelson was an absolute pleasure to deal with he had patience and acknowledged all our needs and wants

Thank you so much ANn for all your help!! The staff is amazing and so friendly!! Thank you to ISA, Mona, and Nelson great staff and great prices thank you so much!!!

Visited the one on Staten Island. Was helped by Dino,really nice gentleman that give you honest opinion. If you looking for small sofas ,this isn't the place. All sofas are 95" long or more & about 39" wide, however the selection is beautiful and some wonderful decor.

Joe was great at the Richmond Avenue location! Very helpful!

If I could give a zero rating I would. I am completely dissatisfied with Ashley Furniture. I have had nothing but problems from the second I placed my order. The associate at the store told me my order could be delivered any day. Which was not true. They only deliver to brooklyn on Thursday. Then when I called to place the delivery I was given an attitude by every associate I spoke to. @statenisland branch I was informed multiple times to “take off of work “ in order to receive my order. Which is not possible due to my line of work. When the furniture was finally delivered they delivered two footboards !!! And the dresser was completely broken on the bottom. The wood was also chipped. It was lopsided and the drawer does not open. I am beyond disgusted and appalled with my experience with Ashley furniture. I will never ever purchase any items from this company again. It was horrific and your company should be embarrassed of how poorly things are ran at your facility! No one has been able to provide me with any answers on how to resolve any of the issues associated with my order. Please contact me so this can be handled asap. Thank you

Ana was amazing!! Professional and courteous. Can’t wait for my new mattress!!

Ann was very helpful on the phone and in store!

Mona was awesome. Her patients and kindness were greatly appreciated.

Anne was the best! 😀

Dino R was great helping us purchase our new living room and dining room set. Helped us find the perfect fit. So nice(:

Excellent service and help! Dino R. Was an amazing rep who was very insightful and knowledgeable. The experience beginning to end was great. Highly recommended!

I will give it a 0 star.. the moment you walk in to the store. The sales came up to me ask what I needed. I told her I want to buy a sofa for my house and I’m here to look around and see if I like the sofa. The sales person told me they only selling not looking.. I don’t know how this business even exist… RUDE

Dino was amazing!!! He helped me find the perfect couch.

Annmarie was amazing Will come back to furnish the rest of the house

Dino R was awesome! He made our experience easy and straightforward. Check out was super quick.

Dino R. Was excellent. Dealt with us all day from store to store and got us a great deal on our new couch! Give this man a raise!

Attention!!!!! This place is the worst place ever !!! I spent 10 k on furniture and it’s been over 3 months and I got notting yet !!! Mangers are liars !!! This place needs to be shut down !!! They are crooks !!! I never saw liars like this in my life !!!!!!! Unbelievable!!!!! Corporate office are you guys just dum and sit back and let’s your stores lie to ppl !!!!! Horrible!

Happy Ann Marie, what terrific service.

Joe was very helpful and patient thought the entire process.

Dino was Perfect salesman and gentleman

We walked into Ashley’s to look at bedroom sets, to only look Dino being a gentleman introduced himself to me & my fiancé than said he would be around if we had any questions than laughed and said don’t let our prices make you run out of the door come ask about our discounts. He was hilarious. In short we bought a bedroom set ,king size for the first time, with mattress spring & new mattress. Thank you Dino you help make our Day!Dino should be a role model for all sales persons.

Ann was explaining the process step by step and ensuring my orders were completed. Great attitude and super friendly !

Nelson and Anne were very professional, friendly and informative throughout the whole process of purchasing my selected furniture

Brianna was great so helpful and made the process so easy!

Dino R. was great and so helpful! Made the process of buying new furniture so easy! He was so friendly!

Amazing

Charles Seward III and Gaston (Joe) Boukhaled were extremely helpful, friendly, and professional when we were purchasing several pieces of furniture today. I would highly recommend their services and was very pleased that everything went so smoothly. I look forward to dealing with them again.

Charles helped my mother pick out furniture for her bedroom living room and dinning room . He was a great help and very personable . I would highly recommend Charles to friends and family!

Charles was an amazing salesman! Great prices! Great customer service!

Terrible customer care on the phone. The women had no personality I asked if they sold deep dresser drawers before I drive across the island and she told me she didn't know mind u she is in the store but OK definitely not a sales person!!!! .

Dino was absolute pleasure to work with!

Dino was great; highly recommend

Ask for Dino, he was great! Not too much pressure, presented a good selection of options, AND at the end of the day we got a good price on exactly what we were looking for!

We had a lovely experience with Dino R today. He was so patient and helpful!

Nelson was very kind, helpful and patient! I was able to walk out with great choices for my first apartment!

We purchased a few pieces of furniture from the store at 1201 N Central Expressway, Plano, TX. The sales staff were quite good, but we faced several issues. The delivery team was not knowledgeable or good; two of the items came in damaged, and it took me 3+ hours on the phone and a visit to the store before Ashley addressed it - but not to our satisfaction. They make it very hard to return/exchange. They have outsourced customer care and most of the time it's very hard to understand what the customer care person is saying. In addition, part of their delivery was supposed to occur at a later date. The date came and went, and there was no communication or update from Ashley. I'd avoid this business if possible.

Shop at your own risk!!! I have ordered pieces of furniture over 2 months ago. And still have only received half of it. Was told on the spot that all of the furniture that i have picked was in stock and put a deposit down for it. This “deposit” meant that it will still be in stock came back the next day and payed in full, now its backordered after i had already payed. If i had known that it was backordered i wouldnt have bothered but they made sure i didnt get that information until after the full amount was given to them. Half of the furniture got delivered on Memorial Day Week and manager told me that the other half will come in the week following. Still nothing 2 weeks later. Called constantly never picked up. When they did pick up asked for my phone number put me on hold and cut the line. I would try another phone they dont recognize and immediately pick up (sounds like theyre avoiding me) How is that a way to run a business? I will never do business with them again. Spend the gas and go to Raymours a few streets down. Got my stuff delivered when they said it would and great customer service.

If I could give this place 0 stars I would. I have waited since Easter for my table and chairs to be delivered. As I was shopping the salesman told me that everything was in stock I put a deposit came back the next day payed and after I payed they told me I couldn’t cancel for 12 weeks and that all of a sudden my chairs were out of stock. What was the point of my deposit then. I got my table delivered the week of Memorial Day but my chairs wouldn’t come until next week. Next week comes still no chairs I called back today and now the chairs are discontinued. How does that happen no idea. Why would they sell me something that was “ in stock” but now discontinued. No one called me or any of my other phones and when I did call I would have to call up to 10 times for them to even answer, just for them to leave me on hold and cut the line. This store is the worst don’t shop here!!!!

Don’t waste your time with this place. 75% of the items on the floor are out of stock with an estimated delivery of 12 weeks. Once the 12 weeks come and you expect the item to be ready, be prepared for them to tell you another 12 weeks, then another, then another until you have to cancel. They have no idea when the items are actually going to be delivered and don’t care to find out. Useless workers, shop elsewhere. Update 10 months after order. Decided to cancel and bought else where for 1/3 of their price and was to able to get it same day. Don’t waste your time with this useless store.

I purchased a king bed frame and I also added the delivery service to my purchase. I waited about 3 weeks and I received the product. The delivery people dragged the bed from one side to the other while assembling the bed and scratched my floors to the point that i have to re do this areas. I called the store and they provided with a customer number which I filed a claim. For the past month, every week i had call to know the status of my claim and the only thing that answered is “we are waiting on the delivery people to answer”, I shouldn’t have to wait on the “delivery people to answer” because I did not contracted them I used a service that you guys provided. This is completely disrespectful towards a customer, to come and DAMAGE PROPERTY!! First and last time ill buy in this store.

Isa the sales person who helped me with my sale was exceptional. So the star is for him because if I could give a zero for their desk people I would. I ordered a fireplace last week of November 2021. We were told 3 months MAX. I called in February. They told us it was backordered and would have it by first week of April. We agreed to wait. First week of April, called again. Gave us April 20th. Called April 21st. Told May 7th. Called May 9th. The girl was completely rude and told us "I don't know, May 16, May 23rd, May 30th. Who knows. Nobody knows. and hung up" Updated: Tried calling again and this time they answered. The girl was apologetic and explained the issue with the warehouses. I understand its not their fault. I truly do. But sometimes, just explaining what you've done on behalf of the customer helps. Thank you to the person I spoke with today. July 2022 - Still no fireplace....or call from Ashley...So I decided to give them a call. Manager said they cancelled my order. What I had not received a call from them whatsoever not even to give me back my deposit. And she said it was out of stock. So a week later I walked in and found the desk empty. Looked around and the girl working was asleep on one of the sofas. I said Hi just here to get a refund for an order that was cancelled. SHE ROLLED HER EYES. Yes. I told her about my order and guess what she said the item was NOT out of stock. What the? So the manager lied? Then she said she can reorder but it would be more expensive. I said, but you cancelled it no me. She said she couldn't help me and was super rude the entire time. They really need to think about getting different desk people The sales people are super helpful. But your desk people makes customers NOT want to go back.

Beautiful showroom. Friendly staff. Prices are affordable.

I bought a TEMPUR PEDIC the worst unit. I had to have the service technician come over so many different times to replace the lift unit's on the base unit. And also the massage parts. The parts he came with were defective and had to be done over at a different time appointments. The form mattress is not even and at the bottom of the mattress to the base unit is a funny smell. The company will not do anything to help me with this mattress and base unit problems. I had to order a twin XL from another company because I'm in pain on that mattress because its not even it's sagging. And I have an extened warranty. I ordered a new mattress and base unit I don't know if you're company sent a floor model to me or a defective unit. I have a queen size unit. Is this how you're company does business. I need to have this unit replaced this is terrible going through this I lost money. My bedroom stinks from that unit now you tell what will you do to help me with this instead of passing the buck to other departments. Even the delivery people were horrible missing parts I had to go to the store to get the parts. And the delivery guys were upset about taking my old mattress unit away that was agreement I had to call the store up to have the salesperson explained to them. They knew about it because it was written down with the delivery men. Even the women that does the orders play's dumb and leaves you holding the bag. e bedroom stinks from that unit

Highly recommend shopping here. GREAT service and great products. We needed a sectional to be delivered by a certain date, but some pieces were out of stock but they made it happen! Laura and Jimmy were especially helpful. Highly recommend!!!

The sales are nice because they are trying to sell. But the services are not good. I have ordered a few pieces of furniture in early February, and it is now almost May and I still haven’t get my furnitures. We bought a few things but the bed and dining table set are not in stock. The sales told us that the bed and dining table set are not in stock, so we need to wait to arrive at the warehouse. But whenever it arrives, they will ship it to us. Whatever come to the warehouse, they will ship it first. So I have been trying to find out when can it arrive, the Ashley website cannot check the order and I can only call the store to find out. So when I call the store, they said they don’t know, there is no update and they will call me when it arrives. So I have been waiting and waiting and keep calling to make sure every two weeks. So I just called again today, they said the bed has arrived but need to wait for the dining table set to arrive. I asked them can they ship the bed first, they said no, unless you want to pay extra for the shipping cost. I am upset because that wasn’t what they told me when I made the purchase. And every time when I go into the store to ask about the order, they gave me a bad attitude. And I find out that most of the time, online price is cheaper. And you cannot do a price match online, you can only talk to the store manager to see if they can do it for you. I was going to order more stuffs because I need it, but with this experience, I will just buy it in somewhere else or buy it on Ashley Home website. Overall, I will not buy at this Ashley Home store anymore, it is not a good experience.

Absolutely awful experience. The moment you walk in, the salespeople hound you like vultures. There's no chance to actually look around and see what you like, all they want to do is make a sale. When we actually did end up ordering something from Ashley, it broke not even six months later, but they refused to deal with us, even though it was still under warranty. I would never consider purchasing furniture from here, or any other Ashley location; you can find the exact same pieces elsewhere, and actually be treated like a human being.

Nelson Rodriguez was an amazing help through out my whole process! He made me feel comfortable & helped me choose the perfect sofa for my new home. I was a bit annoying and indecisive but he had much patience and made sure I left with something I loved! Kaitlyn was also a great help ringing me up for my purchase. Ashley’s boss & workers are definitely amazing!

Receptionist are definitely very rude. You ask them a question and they reply with a smart remark. I don’t get why you would hire people like these ? More people have complained from what I see on these comments, Very unprofessional. In person and over the phone they give you an attitude. If you don’t like doing your job, don’t work there. They need to hire better workers, your gonna lose more customers with employees like those.

I like the furniture but There is no in stock the one i like

Ashley is the worst place to buy furniture! They lie to you, then tell you can’t return Very misleading and horrible place to deal with

Worst experience ever, I ordered the sofa in September 2021, it’s now Jan 2022 I’m still waiting for it, customer service in store is awful when I asked where is my sofa only answer they give me is keep on waiting until they call me and hang up the phone.

Horrible service !!! Treated my disabled mother like a burden and didn’t give her the help she deserved !!! Changed the prices of dining room chairs on her 3 times during her visit threatening her that if she didn’t open a card it would be higher even though she already had an Ashley card from a prior purchase! Tried to get her to open a new credit account. They are corrupt and only car about their commission

My fiancé and I came in to purchase our bedroom set. Charles S was very helpful and make the process easy and smooth. Thanks for all your help!

Very helpful awesome prices and Great service by Isa.

This was the worst experience I’ve had at any store in Staten Island. Salesman entered the wrong number for my mattress and frame, and it was delivered via third party who installed it incorrectly, leaving the bed on a slope. There was a hidden fee not placed in the contract, so they refused a refund on delivery. Front desk (Breanna, the WORST) could not be bothered, even after being spoken to by corporate. She also had the audacity to watch TikTok videos and roll her eyes instead of helping. Take your business elsewhere, Staten Island. This place sucks.

I purchased furniture here in June and was delivered August 9. A defective and damaged sectional was delivered to me and up until now it has not been replaced or repaired. Everytime I called the store the office manager directs me to call customer service. Office manager is very rude on the phone. I have called customer service, called corporate and im tired of calling Now I am been referred to call furniture doctors...this store is scam. Unnecessarily overpriced and they don't care about their customer service. AVOID THEM IF U CAN. I wish I can give no star..

I spent over 2 hours with Design Specialist Charles S. He was extremely helpful and patient. Wasn't pushy at all. Worked with me to get exactly what I wanted. I will definitely go back for all my furniture needs.

If you want to wait 5 months o more to get your items this is the place to go. Worst experience, never again. Hopefully when I get my order, Hopefully is the right one.

This is the worst place to sell furniture

Isa at Ashley Furniture is phenomenal and was of great service to me and my daughter as we shopped for furniture. He answered my many questions, demonstrated products expertly and offered solutions and alternatives to assist me, all the while including my daughter in the process. We had a great time picking out our furniture and would recommend everyone work with Isa! Thank you!

Diana was an absolute pleasure and was so patient with all of my needs. I am very difficult and indecisive and she helped me from start to finish with a wonderful disposition. She was helpful and honest! I did not feel like I was in a transaction, I felt like I was shopping with family. She is amazing and I recommend her for anyone who shops there. Thank you so much Diana for all of your help. You are such an asset to the store.

So rude Mangers and customer service

We have been looking for a new couch for a good price. We were approached by Diana at the Richmond location who was so friendly and helpful. She helped us find a couch in our style and within our budget. Diana really worked with us, making our first couch buying experience so smooth and painless! If you are in the market for any home decor/furniture, definitely go to Ashley and only work with Diana - she will take great care of you!

I placed an order online for a love seat, it was back ordered and they said it would be 4-6 weeks, no problem. I received an email in 2 weeks with a tentative delivery date- it just arrived bright and early in the time slot they said- looks great! Thank you Ashley!!

Ashley furniture on Richmond Avenue is the best. We had Isa the salesman and he did an outstanding job helping us with what we needed!!!

My husband and I went to Ashley in Staten Island, we were greeted by a nice salesman named Isa. He was very polite and knowledgeable about the furniture in the store. He left us alone to look, but kept checking on us to see if we had any questions. Even when writing up our sake he was polite. I think this brilliant salesman has a bright future. Even when checking out our purchase the manager came over and was talking to us like we were old friends. If you are looking for furniture and go into Ashley please ask for Isa, you won’t be disappointed

My second great experience at the Ashley store on Richmond Ave and I can't thank Isa enough! He's highly proficient in his work and understands the customers needs. Bri behind the desk is phenomenal as well and can't thank them enough! Thank you Isa you're amazing!

Had a very pleasant experience with the service, very satisfied with the quality of the furniture, big variety of choices and styles, highly recommend!

DO NOT WASTE YOUR TIME HERE!!! Sal the manger is very unprofessional and so is another worker Ann who works there. I called over the phone to ask about a order I placed they were laughing and not helping at all! I did have the opportunity to work with Dianna before working with the other two she was great. However my overall experience at this location sucked I will never do business with them again !

Isa is amazing! Personable, knowledgeable consultant that really listens to your needs and does his best in helping you reach your desired purchase. Highly recommend

My husband and I went to about 4 furniture stores before we went to Ashley Furniture store on Richmond Ave., Staten Island. We walked around a bit and no one really said anything to us which was fine. All of a sudden a salesman who was so friendly with a great smile asked us if we were being helped. We said no...he came right over and from there on was so funny, respectful, helpful, answered every question, was just the best! His name is Isa Jusuf..so if you go to that store...ask for him. He's very professional, honest and just a delight to work with. Loved the entire experience. The young ladies behind the desk doing paperwork....also very professional, pleasant and helpful. I will definitely go back to Ashley Furniture and I most definitely will ask for Isa Jusuf.

BEWARE Do not go to the Staten Island Ashley Furniture. Save yourself a headache and disappointment. It was one of the worst experiences I have had in my home. I should have learned my lesson I had an issue with them a few years back with my couch as well. I wanted to give them another shot. I ordered a dining room set in June they finally delivered the in August and it was completely WRONG. Not only wrong but damaged. Then had the nerve to tell me it would take another three months plus to get the right set that I originally ordered in June. I called the store, I called customer service, I called corporate and not one person even attempted to help me. The customer service there is horrifying. The level of incompetence and nastiness is absolutely a disgrace. Do you self a favor and avoid the store completely.

Working with Isa was a very pleasant experience. He was very helpful, knowledgeable, the process of buying 2 recliners and a dining room table was a breeze. He’s very personable and not pushy in the slightest. The products are great and he works with you in terms of your budget. If you go there you should definitely ask for him.

Isa helped us purchase a bedroom set. He was a 5 out of 5 with his customer service. He was extremely patience and professional. It was a great experience and I highly recommend asking for Isa if looking to purchase furniture at this Ashley’s location.

Do not get any warranty as they will not honor their offer. My couch lasted maybe a little over a year and it has been nothing more than a hassle these past few months trying to get them to replace it. Not only that but are also pushing blame on the company who does their insurance in the first place and asking for me to call corporate.

5 stars for store personnel on Staten Island. . Very helpful and excellent service. As for ONLINE PURCHASE “0” stars. Ordered piece of furniture to put TV on in December and was supposed to be delivered in January. It’s now JULY and they keep telling me that it hasn’t come in yet. Will never do anything on line with ASHLEY AGAIN. I canceled the online order.

Ok

Highly recommended great customer service, Ghazi pervious manager was very helpful on our purchase and a special thanks to the new store Manger Sal for helping us to get the order of our bedroom set today we been waiting for this delivery since April great experience. Thank you all for your help. Will be back soon to continue shopping for our home!!

Please bring Moe back. He was nice and the people there now are garbage

I had a good experience and felt the staff was helpful and accommodating!

Very nice well put together store..

This will be a long one.. I recently started my furniture experience with Ashley furniture on Richmond Ave (not my first This will be a long one.. I recently started my furniture experience with Ashley furniture on Richmond Ave (not my first time having Ashley furniture though) I went in to purchase a dining room set and living room set and was debating on a new mattress. When I got to the store Nelson helped us completely through the whole process and the general manager price matched both the dining room set and living room set to an unbeatable price which was amazing! Now the here’s where the funny stuff starts, upon checking out there is a cashier there who handles the checkout process I believe her name is Candace, who was on the phone throughout the whole process and actually told her GM to wait a second when he asked her a question bc she was on the phone, rolling her eyes, looked annoyed as if I was interrupting her day and was rude when speaking to my husband and I, dressed as if it was almost time to hit the club which I could careless about but there was nothing professional about it but I guess her dressing matched her attitude. I went in recently to pay off my living room set and spoke with a manger about the whole ordeal and she said something will be done (there is a lot I’m leaving out because there is just way to much to write) well guess what I called the store today to let them know that my furniture was being delivered butttt the screws were missing to the table, her response (deny the furniture, they will have to reorder it) I said “are you serious”? Her next response “well what is that you want to do” not mentioning that it will take another 2-3 weeks for a new delivery!! I want corporate calling me or that stores manager’s manager!!!! It’s sad when you have a bunch of nice people working at that store but just one person makes me not want to go there and ever do business with them again!!

Good service and price..

Easy access. Employees were very knowledgeable and helpful. No pressure like you might find in other furniture stores. Great selection. Affordably priced.

The reason why I gave one star not for their great furniture but because a woman named ANNE picked up my phone call today 2/2/2021 at 1:55pm and was absolutely RUDE and VERY SARCASTIC to me. I was inquiring about my delivery status and told me sarcastically "if i look at my invoice on the bottom where i signed and initialed shows would take about 4 to 12 weeks which be March 2, 2021" I called last week to someone else who very nice and mentioned to me to call weekly cause their can be other cancellation that would bump up my delivery sooner. This woman ANNE should not be answering customer calls. Because of her I will not be buying from Ashley furniture anymore so that I don't have to speak to ANNE.

🚷Do not go to this place❌ 🚷Do not do not do not I purchased a Sofa set June of last year(2020) from this Staten Island location and they gave me the worst service ever. I waited more than 7 months get my delivery. I got my complete order 01/29/21. I understand current situation with Covid 19.But no one ever contact me from Ashley until I call them.Horrible in-store service,and horribly phone service. I'd give zero stars if I could👎🏻👎🏻👎🏻. I hope this place will be closing soon if not change their management and staff.

Went looking for a recliner and found one with the help of Diana Stewart. Diana was very helpful and a very nice young lady. Thank you Ashley Home Store on Staten Island and Diana for a great shopping experience.

DO NOT BUY FURNITURE HERE UNLESS YOU WANT TO WAIT OVER 9 MONTHS! They will lie to you to make a deal and then make you wait forever for your furniture and don’t worry they’ll make sure to charge you the full price of the furniture the minute you agree to buy it!!!! Been waiting 5 months for my dining room set to only find out it’s now going to be another 3 months!! And if i buy furniture somewhere else I’ll have to wait again so now I’m stuck!!

Very good

(Translated by Google) I am very angry, less than a year ago I bought a living room set that was of poor quality I had not realized that the wood is broken they offered me to pay an insurance that would cover the exchange of the items or the return and when I call make the claim to get fixed they just said insurance doesn't cover it (Original) Estoy muy enojada hace menos de un año que compre un juego de sala salió de pésima calidad no me había dado cuenta de que la madera está rota me ofrecieron que pague un seguro que cubriría el cambio de los artículos o la devolución y cuando llame hacer el reclamo para que lo arreglen simplemente dijeron que el seguro no lo cubre

I had ordered through a 3rd party who sold Ashley furniture and due to COVID 9 months later I still didn't receive my order. I finally decided to go into the actual store today and was able to find the same sectional I was waiting for. Jimmy was our salesman, he was very professional and took his time to show us our options. I'm glad we were able to go in person and get the experience of shopping in store. Jimmy helped make the transaction smooth. I highly recommend Ashley's on Staten Island . Ask for Jimmy you will not be disappointed. Excellent customer service!

hello i ordered online and received my king bed frame in july, it was not properly put together and therefore broke so someone came finally and brought new parts and put it together, Last night while on the bed .. the bedframe broke again on the side rail and wooden slates in the middle.. i called numerous times and it will only let me leave a voice mail and no one has gotten back to me..

Great customer service. Mona was so helpful courteous, patient and funny I love my new mattress.

This one of the worst places to order a box spring and mattress the said 7 to 10 days now 3 months later still waiting sad very sad.now it's to late had to buy somewhere else

This Staten Island store is a rip-off They literally double the original prices and then they advertise 50% off . Please Compare this particular store prices with the Ashley website prices and you’ll see what I’m talking about .. for example this table showing in the photo below was priced 1060.00 at the store.. in the meanwhile on Ashly website was priced 450.00 ..

Not very helpful staff. Seems like they don't care. While I was there another customer asked repeatedly where customer service was, two sales people were too caught up in their own convo to even hear her. My dad had to show her where customer service was.

i have not encountered this level of incompetence in a long while! I just called this Staten Island location and the person who picked up was extremely unhelpful. I asked about sectionals as I noticed online they hardly had anything in stock. She told me that they were not connected with online; so I asked her if she can give me an estimate of what they did have in stock. She said she could not give me an answer bc she did not know what I was looking for. I told her any sectionals- I just want an estimate of what I’m going in for so I don’t waste my time. She then said she didn’t know (her only response for any question I had), that if I wanted maybe a 3 piece sectional, they may have 2 pieces but not a third. I did not accept that answer and the girl hung up on me! Really pathetic! I will not waste my time going there and they just missed out on a potential customer.

How can one store mess up so much? First of all, selection was quite limited and when we finally settled on pieces we liked it took another hour (on top of when we were browsing and selecting) just to put together the paperwork. After everything was signed and done, they tried to place our order only to realize that they can’t deliver to Long Island (which was the first thing we asked them when we entered the store). Later that day we get a call that, they figured out a way to deliver the furniture, but we will have to come back next week and show them ID in person. We come back and look over the order information, only to realize that they ordered one nightstand instead of two. Next of, a couple days before our delivery was scheduled we got a call that the coffee table we ordered was no longer available. Come delivery day (almost a month later), they not only delivered the wrong colored sectional, but the completely wrong bedroom set after we pointed out every piece we wanted to the manager in person! They completely ruined my new apartment. Update: The situation has (finally) been resolved and all of the proper furniture was delivered today. I have to give a huge thank you to the management for working to quickly resolve everything.

If you expect delivery during your lifetime, think again. If you expect a return call from the manager, think again! Asked for a manager at 3pm over the phone. Was told he was “at lunch”. 3 hours later, still no call.

Salesperson Andy was great. He made the experience great and I will definitely back

We had a great experience our sales associate Andy was wonderful and very helpful.

A lot of furniture was actually looking for a desk didn't have much but the furniture itself they had a lot of nice pieces I would go back there again if I was looking for something else

If I could give this place 0 stars I would. The worst customer service on the planet. We bought two beds, a couch and a love seat and kitchen chairs. The furniture took a long time to come but we understand with Covid. The chairs came and the company brought the old chairs downstairs and outside and put the new chairs in the kitchen. We then were advised the rest would be coming another day. We called to change it to a day we could take off work. We spoke to the store and were advised they would not take the couch but would move it outside and would take the old mattresses. When the delivery men came they refused to take the beds and said they would not move the couch. They were also extremely rude about it as well. We spoke to someone on the phone who wouldn’t give her name and they said oh the store must have misinformed you. Well that's a pretty big thing to misinform someone about. We tried corporate as well and they too were no help just transferring us to the same person who wouldn’t give her name and just kept saying they use a new delivery company. We made them take everything back and we will never do business with this company ever again because of this experience.

Very expensive here and uncomfortable Furniture sold here Very professorial staff here though

It felt good to shop and see people

Terrible Salespeople they lie tell you yes yes yes dont shop here goto Bobs in NJ .

Andy was great

(Translated by Google) 😂 I took ideas there to decorate my house (Original) 😂 cogi ideas ahí para decor mi casa

I purchased a Tempur-Pedic this year from this Staten Island location and they gave me the worst service ever. Repeatedly hanging up on me when checking order status and stating that there is no order status. I waited 4 months for a mattress and base to be delivered. Not only that, I have now come to find out that the electronic base was incorrectly installed now resulting in damage to my expensive bed frame. Horrible in-store service, horrible delivery service and horribly phone service. I'd give zero stars if I could.

The salesman who helped us was John.  He was really nice and greeted us immediately.  He asked us right away what we looking for. We showed him a living set that we saw online, but unfortunately, they did not have this set in the store but he directed us to a similar style set.  He had a good attitude, very patient, and we did not feel forced to buy anything. We spent time looking at other living room set but finally decided on the first set that he showed us. He also priced the set that had a lower price online without a problem.  The rest of the staff were very kind and was able to set up a delivery date that worked best for me without an issue.

The furniture's was too crowded. Need to be more organized

Buyer BEWARE they sold my daughter the bardarson couch,chance attoman the attoman had more firmness and support and within 2mo it looked like it was 5yrs old. She also purchased the Platinum protection plan a lot of good that did they ripped her off on that too. They over charged her on the furniture by $1000 They replaced the cushions by having them delivered and drop in plastic bags infront of her door in rain water. smfh who does business like that. Next stop BBB Lauren Cunningham. Fighting for my daughter who got ripped off by this store 😡 sales person is Josephine.

Charles was the associate who helped me and my husband. Very knowledgeable and extremely helpful. It was a pleasure dealing with him

I spent a little more money than expected, but got very good furniture for a great value. My salesperson, Dino R., was great. I would definitely buy from Dino again.

I will definitely be returning to this location, Candice was very helpful throughout the finance process.

First of all the salesman Moe was fantastic. Very courteous and attentive and made buying our king size bedroom set a breeze. When we were able to come back and pick up our merchandise, I had to wait for the staff members to break it down. Problem number one. Problem number two they couldn’t even wrap our merchandise due to lack of supplies. I had to beg them to use used wrappings from the mattresses they had unpacked. Problem number 3 when I asked for tape to tape the draws closed, I was given gift wrapping tape. I am appalled that the amount of money (over 2 thousand dollars) that was dished out and we couldn’t even get anything to wrap the mirror or any of our pieces. Unacceptable!!

Ask for Moe, Tell Him Kellie Kelz Way the YouTuber sent you.

John was very helpful. He help me find exactly what I wanted. Thank you.

Me and my wife went shopping for new couches. Seen a set that we liked the salesman gave us a price that we agreed on, Shame on me and my wife for not shopping around and getting other prices at other furniture place here on Staten Island. My parents liked our couch so much they decided to get the same ones. They were advised by friends of theirs to try Murano furniture on hylan blvd where they bought the EXACT set for $800 cheaper than Ashley. I never wrote a review in my life till now. I called up Ashley and Spoke to the manager ED and asked how in the world is this possible? the same EXACT couch EXACT brand and told them how unfair this was and said he totally understand my frustration but there was nothing he can do .I told him I did not blame him or the store but myself for not shopping around. Word of advise shop around before you buy.

Worked with Elena on purchasing new bedroom furniture.... she was absolutely wonderful and she worked with me on price. The entire transaction was smooth and simple. Will go back when I need more furniture.

Very large store with tons of couches to check out. The prices overall were quite high and they had a "sale". This sale just had all prices crossed out with no price given now that the items were on sale. Hard to gauge prices like this.

Terrible! Sales reps were legit fighting with each other and cursing at each other over stealing customers. Got duped into thinking I was getting a deal while I found the same pieces for cheaper online. This may be the worst managed furniture store I was ever in. Stay away! Take your business elsewhere.

On Nov. 11th I purchased a table set from Ashley furniture on Staten Island. I had to wait until December for the delivery. Upon receiving the delivery there was a very very large crack down about 1/3rd of the table. I quickly told the delivery guys who reported it and customer service called me while they were there. I was told their policy is to send out a technician to look at the table to see if it can be repaired before issuing me a new one. They said I would have to wait up to 4 days for this person to call me to come. I waited......heard nothing. I had to call back myself and ask what was going on because I hadn't heard from anyone. The new representative said she had no idea why someone would say they were sending a tech because my table was unrepairable. I had to wait until Jan 4th for the new table to be delivered and had to host the holidays with this large embarrassing crack down the table. Reminding you I purchased this table NOVEMBER 11th!! The week the table was supposed to be delivered I get a call that they can't deliver it anymore the 4th and have to reschedule and couldn't come again until the 18th of January!!! I spoke to someone from the Staten Island location to see if they would refund me the delivery fee since I had to wait so so long and they canceled on me the second time and I was told someone would get back to me in 2 days...that never happened. After waiting so long for the second delivery what's another 3 weeks right? So the 18th arrives and the new table ALSO CAME DAMAGED AS WELL!!!!!!!! That's right...second table was also damaged. At this point I was very annoyed because it was another day off I spent waiting for a table about over 2 and half months of waiting to get another damaged table. I called seeking compensation or to see what they would offer me to just keep the second damaged table and do you know what they offered me?!?!?! 50$....that's correct...50$ when I paid over 1500$ for the table set and waited multiple days off to still to this day not have a table without damage. They offered me nothing for all the hassle I had to go though and for the fact that it's JAN 20th and I still don't have the table I paid for is a joke. This company is disgraceful and I have never been so dissatisfied in my entire life and the customer service could of cared less. NEVER EVER use this company and I will NEVER use them again in the future...HIGHLY DISSATISFIED.

HORRIBLE scary experience!!! As I walked into the RICHMOND Ave store, on Saturday, November 2nd at about 2:15, A sales person insisted on talking to me, I was in a hurry and responded that I was just looking around, browsing for a coffee table. This salesperson followed me around the store walking about 6 feet behind me with her clipboard , as I was walking out the store because I felt so uncomfortable, I asked her why she was following me. She began raising her voice and pointing her finger in my face saying 'let me tell you something , it's my job to follow you!' When I asked her why she was yelling at me she became more infuriated and started screaming louder catching all the shoppers attention including other sales people. She then told me to leave the store. When I asked one of the other employees who intervened for the salesperson's name he stated that he was not allowed to give it to me...therefore I took some pictures. Look at the pictures of the salesperson who was screaming and pointing her finger at me in the background laughing! I guess she thinks that stalking and harassing shoppers amusing! The bald guy is the one who refused to give me her name! I tried to reach the corporate office I was on the phone for about 45 minutes and kept getting transferred from one call to another other...absolutely disgusting company in every way possible! I honestly cannot stop shaking from this aggressive encounter.

Zero star! Don’t buy from Ashley! I had the worst experience ever. Took over two months to get furniture delivered when they guarantee 2-6 weeks. The sofa was delivered missing legs. The dining room bench broke the first time someone sat on it. I have been having nothing but issues trying to get the bench fixed. Guest relations blames the showroom, the showroom blames guest relations, an outside repair tech needs to come to my house to assess the damage before ordering another one which can take 2-6 weeks again. I’ve sent emails with pictures of the broken bench to multiple accounts and never once heard back from anyone. Today is Jan 8 and I’m still waiting for the furniture I originally ordered Nov 11th. Customer service is horrible and everyone just passes the buck. I needed all this furniture for Christmas which came and gone. I have a party this weekend where people need to sit down and I was also promised the replacement chairs would be delivered to the store today. Receptionist states delivery didn’t happen maybe it’ll be here next week. I was willing to take 2 chairs from the display just to have something to sit on and was told no. At this point maybe I’ll have my stuff by the spring. I will never go back to Ashley and I will never recommend it to anyone. Corporate was no help either. Please take your business to another store.

Beautiful Furniture

Great store, great salesman Dino Reversi. Highly recommend. Go see Dino at Ashley Furniture.

Salesman Dino was very rule to me, I ordered $3000 furnitures from him, and he told me I will receive them in two weeks. I did not receive them after two weeks , so I sent back to find out why. This time he told me that my furnitures will arrive in 2-6 weeks. I just move in our new house , we really need our furnitures. I try to cancel my orders, and Dino told me there will be 25% charge.

WORST CUSTOMER SERVICE EVER! They never call you to set up a delivery when they say they will. Had to call them each time to set it up. And they didn't have our records the third time we called about our couch. Delivery guys were rude. Had to take off from work 3 times for them to fail to deliver! Absolutely the worst customer service! DO NOT GO HERE!

Worst experience EVER!! My wife and I ordered a QN Sleeper Sofa Columbus day weekend along with a dining table with stools. We received delivery 3 weeks later and the delivery team didn't even bother to take the sofa off the truck because they deemed it was too big. We went back to the store the next day and spoke with our salesman, Kenny, gave him all our entry way measurements and were told, "It'll fit!". So we rescheduled AGAIN, this time our delivery was pushed 4 weeks later. This time the delivery team actually took the sofa off the truck and the sofa was too big. Disappointed with Kenny, we went back to the store for a 3rd time, this time we chose a much smaller sofa so there wouldn't be any issues, or so we thought. We set up delivery for the following weekend, waited for a delivery confirmation that never came. I called the store numerous times, each person less helpful than the last and was finally told that the delivery wasn't scheduled because the warehouse was out of stock. Absolute WORST customer service I've ever experienced and will NEVER SHOP THIS STORE AGAIN!

sales woman dina was fantastic ....extreamely helpfull plan was to buy dineing set wound up buying dinette , liveing room and bedroom.... thats when ya get a great sales lady felt comfortable with all perchases shes very good. thank you dina !

Poor customer service.

Shout out to Brandon at the Richmond Ave. store!!! super helpful with my new kitchen table, he went above and beyond to help me out.

Dina was wonderful! As soon as we walked in we were greeted with a smile! A true professional; honest and extremely patient! She explained everything in detail .

The gentlemen who helped us in the store was amazing. He greeted us as soon as we came in and find exactly what we asked him for. The service was fast and the staff was kind. I'll be back to review about the couch when it is delivered.

Not the store but the people that work there behind a counter or sheisty

Dina was a wonderful and friendly polite sales person who was very knowledgeable about what I was looking for. I will be going back soon for more pieces of furniture I need and I’m definitely going back to Dina for assistance.

For the second time I was provided with amazing service by Dina shes very friendly down to earth and always works with me to find something in my budget

The store service is very good .The people are very nice. Thank you Dina for helped me.

Excellent furniture for your house

Dina Moharam did a great job helping my parents purchase a new sofa for our home. She was very kind and we'll spoken. I would highly recommend her to anyone who needs any assistance!

Everyone from the salesman to the deliveryman were curious and knowledgeable l will definitely return for future purchases

Huge store. Product has really changed over the last few years. I don't think I would buy anything here.

Friendly staff. Big selection.

I went to Ashley furniture and I met Dina who helped so much. She spent time with me showing me and answering questions. She is very kind and that kind of people who understand their job very well.. 🚫❌❌☟☟🔚 It was my first time to buy furniture from ashely store and it is my last.They don't know how to deal with customers and they don't check what they deliver to customers. I have bad days dealing with the gest service who don't respect people and they lie on the customers and they sent me a damage furniture and people who don't do their job at all.I am really sorry to myself because I made a bad choice when I went to ashely store. I will never do again.

I ordered 2 Ashley brand mattresses at this location and was told I would have them in 2 to 3 weeks. It took them closer to 3 weeks to make them and after they went to the warehouse, they called me to schedule delivery for another 2 weeks. Overall for 1 full mattress and 1 twin mattress it will take me a month and half for something that should've been made and delivered within 3 weeks. Had I known it would take this long, I wouldn't have ordered those. Next time salesppl need to be more clear and honest.

I am moving into my new apartment and I was cruising the store when Dina enthusiastically greeted me and asked if I was being assisted. She was the only representative who approached me in the 30 minutes I was there. We literally spent over three hours picturing and envisioning how my new apartment would look. She helped me choose every single piece of furniture and even advised on how I should decorate each room. She was so helpful and sweet and down to earth regardless of how indecisive I was, all while assisting two other customers at the same time. Then she went out of her way to help me and fought for me to obtain the most affordable rate possible. To anyone visiting this store please ask for Dina!! She provided me the greatest and most exceptional customer service I’ve ever received. Thank you Dina !

Great work done by Dina. The attention was great and knowledge of the furniture help me decide and get the right deal. She was very helpful. I thought it will be so hard to be in Ashley with my kids,but with Dina's patients I made it through.

Misleading advertising. Add claims 199 for a bed. Manager said 249. He states that the add is placed without the stores approval

Everyone was super helpful and helped us with furniture selection, measuring and color coordination. I highly recommend Ashley.

I’m not the one to write reviews, especially poor ones. But in this case feel obligated to do so because of the horrible customer service experienced with this place. First of no one picks up the phone when calling the number they provide to reschedule or cancel you delivery, it just rings and rings during regular business hours. So had called the store and spoke to CSR named Corry who was pleasant and rescheduled my delivery per my request from 9/21 to 10/1, “you are all set sir”. So all was fine till Sat 9/21 when I’m away on a gateway and they call my cell saying that they are at my door. I explain that I had rescheduled with Corry from the store, they then proceed to call me a liar and threaten me with a restocking fee. Call and ask to speak with a store manager and placed on hold for half hour and then disconnected line.

Trash

Friendly staff

I really regret leaving a positive review for that place. They delivered the wrong item. Wrong color and after the delivery people came and delivered the item, they were instructed to come back and take it. I was told to contact customer service and the store manager. Customer service are very rude and disrespectful. The store manager is no where to be found, always busy with the client, wouldn't return my numerous phone calls. I did not get any confirmation of when I should receive my item. They ruined my plans, I have family coming over from abroad and they are gonna have to sit on the floor until God knows when. Dont buy from them. Horrible service.

Shopping for recliner. Way too oversized, minimal choices, no options.

I went to Ashley and met Dina the sales person she was very patient with me and my husband. she took her time showing us what we are looking for. She was very nice, the smile didn't leave her face😀😀. I felt like we are family. I will come back and send all my friends to her. Thank you Dina

Dina and Breanna were simply amazing,pleasant to talk to,very patient.i would definitely buy from there again

Dina was the best! She helped us find exactly what we needed. Went over and above to make sure that we were satisfied.