Ashley Store Staten Island, NY

Great experience and costumer service, staff was great. Luis was very helpful and courteous

Big Al was the absolute best. Will definitely deal with him for future purchases!!!

Ranjith,Sal and Marianna are super helpful and extremely honest and genuine. I am very happy with the couch and bed we purchased.

Ranjith, Sal, and Marianna were amazing! By far th best experience furniture shopping

Marina was of a great help to us we left being pleased

Yasser Saleh was the rep who helped me with my purchase. He’s a very nice gentleman and helped me mull over my options for over 3 hours. He was very helpful and very patient. Recommend doing business with him.

Luis was such a great help. Is professionalism and friendly demeanor made our memorial day buying very memorable

Yasser Saleh was very professional. When he researched and found out that the bedroom set I was interested in was not on display, he quickly went around the store and found a set that was similar. Well actually, it was better and I purchased it. Very helpful and kind.

Marina is the best. She is very professional, helpful and patient.

Marina helped with the sale. Great salesperson. Great service. Grate sale. I highly recommend.

Marina is an amazing sales person and helped me get the mattress I needed! Experience was perfect with her.

We had a great experience today at Ashley Furniture purchasing a new bedroom set. Marina was extremely helpful from the second we walked through the door to the finalized purchase price. Would definitely work with Marina again in the future.

I met with Jose Luis at the Staten Island Ashley location. He was professional, most knowledgeable and helpful. He was patient and helped us every step of the way in choosing our perfect dining set. Thank you! Ashley- you certainly have a great asset in your store with Jose Luis- he is the best!!!

Luis is outstanding, He showed me around and I am very happy with my selection. I recommend everyone to go to Ashly’s furniture at Staten Island.

Iliana Foster was my sales representative for this store visit. She was helpful, courteous and knowledgeable of all products. She made my purchase very easy.

Marina was very nice and extremely helpful in what we were looking for. If you do come here, ask for Marina, you won’t be disappointed in her helpful hand!

Sales architect rep name Marina @ the staten island location very knowledgeable of furnitures/ matress help me pick out a custom-made bed fram & adjustable Platform very satisfied

When you visit this store look for Jane she had me sold as soon as walked in the store thank you for being amazing !

Yasser was very helpful and knowledgable but most of all honest. I highly recommend paying a visit and requesting his service's.

Big AL was very helpful and a pleasure to work with today. He is a complete gentleman and made the buying process very easy. I would recommend all new customers to go to big AL

Iliana was super! We came in and weren’t sure whether we wanted queen or king. She sold us on a model that we saw online and we went with the king sized! Iliana was silly with us and helped so much to make our decision. Great sales associate!!!

I was helped by the sales representative Yasser Saleh. He was wonderful, helpful, professional and made everything seamless. He was intuitive and knew when to advise and he listens to what I am looking for. Thank you Yasser!

Yasser was a great help

Yasser was great

Yasser Saleh was wonderful. He was very professional and helpful! Mariana was also so kind and helpful. We will be back!

Walked into Ashley's met Big Al such a sweet and funny guy. My mom changed her mind about colors so I came back today and changed to different. I ordered the sofa I wanted. Beautiful chocolate brown. Thank you Al !

Nina was excellent!!! Helpful and patient!

Marina is a darling and most helpful! Very patient and really worked to help me get what I want

Was helped by Marina at the store whom was very helpful and answered all our questions and designs

Good help from Marina. Thenks

Yasser Saleh was my salesman. Great help, highly recommended.

Marina was very helpful and truly understood what I was looking for. Great job

Had a great experience until it became time to deal with the sales manager. One of the most unprofessional and rude individuals I have ever come across. Speaking down to his employees who were great to deal with and acting incredibly rude to myself while trying to make a purchase, arguing with me and telling me to take a walk around the store because he did not want to crunch numbers while I stood at the sales desk, telling me he is “selling me furniture and not a car”. Would have been an overall great experience if not for this one individual ruining the last 15% of the day.

Great and Quick service, very satisfied with my item.

Marina is excellent, she helps a lot to choose the right furniture and accessories!

They charged $100.00 for delivery, my mother Tipped them they then brought half the couch in and left the other half outside with bugs and rain and tried to extort 250.00 by Venmo taking pictures and claiming they couldn’t fit it in when they clearly could have. Called Ashley corporate and they were horrible. $450.00 for delivery with tip?!?! Criminals. The “escalation team” woman on the phone at Ashley corporate was so sarcastic and gleefully rude and sassy I was floored. She was literally mocking me and making a joke of my situation openly. We’ve entered a new low in customer service and in society. She was so sassy and nasty that I actually couldn’t believe it. The first time they sent two guys. Then when the ifit guy came they sent 1 guy. My 67 year old mother had to help him move a couch. And she had two now DOUBLE tip. NEW LOW. DISGUSTING. DISTURBING. ASHLEY. YOU. ARE. THE. WORST.

iliana was very helpful and very pleasant to deal with

Yasser was fantastic. Super helpful and efficient, I found what I loved at the price I loved.

I had a really pleasant experience buying a sleeper sofa. Yasser Saleh from the sales team was really helpful and provided me great options to choose from. I was really satisfied with the model I chose and for sure I will come again.

Al was a great salesman and very easy to deal with. I would definitely recommend Al for future purchases.

Yasser is a wonderfull and professional salesman

Marina was great, very helpful in choosing between all the different styles. Thank you

Ranjith was incredibly helpful and patient. I was in and out of Ashley’s furniture in 45 minutes with a new couch purchase. I will definitely be back for more. Highly recommend this store and Ranjith.

Walked in and was greeted by Big Al. He has a very welcoming demeanor and good humor. He helped my grandmother pick out a sofa, he is very knowledgeable about products and very honest. Would 100% go back to Ashley furniture and recommend to anyone in need. Go to Big Al. Dana was also sweet and helpful throughout our experience!

Great

Iliana was wonderful and so professional. Great experience here!

Mona helped us to find the desired wall art ; very happy with Ashley staff service .

Yasir was very patient and kind in helping us find a mattress. I highly recommend going to him.

Yasser was helpful and easy to work with and understood our needs.

Marina helped us pick out the perfect mattress & bedroom set. She was sweet, quick & attentive!

Updated review. I would give zero stars if I could. This store has the worst customer service, worst managers and worst sales people. . They blatantly lied about the expensive items I bought and r not doing anything about it. I went to the store three or four times looking for oversized chair. The sales rep mona was very patient and was giving me info on each set I showed interest. She then proceeded to convince me to get the set I really liked but I said was too expensive. The reason I finally decided to go with it was because she said the set had performance fabric. So I decided to get it. They also said I had up until the one year warranty to get the warranty for stains So a month later my special needs son throws up on my performance fabric couch and I followed to the tee how to clean it. The stain doesn’t not come out. So not only could I not purchase the warranty they said I had a year to. I go back to store to see if they would allow me to purchase the warranty. They say no and then it comes out that the set does not have performance fabric. So sales person Mona and manager Dana both lied to me the day I purchased and continued to lie when I went back into store. I spoke to the actual manager of the store Sal and he will not do anything as well. This is false advertisement and only a month of having couch that is supposed to be stain resistant I’m stuck and no one is willing to admit their lie or help me. I’m so upset and disgusted by this store and the customer service. I’m so mad.

Very freindly and so much to choose from

Sales representative was extremely helpful & patient in my hunt for a new recliner as was the mgr of the store

Nina sold me my first couch!! she was excellent

Dana Fortunato and Al Villante were absolutely amazing very kind and informative no pressure Easy to work With. Excellent customer service at its best

Al Villanti is a wonderful salesman and excellent customer service.. was patient with my wife and I and helped us with all our needs. We definitely recommend him to other friends and family.

Very good experience with Yaser at the Staten Island store. They gave me a good price for delivery and the team was very nice as well.

Excellent sales team I had the pleasure of dealing with Rav what a wonderful experience. He knew exactly what my price range was and stuck to it. Anne at the service desk was excellent she knows the meaning of personal customer service. Can’t say enough about the team at Ashley. I would definitely recommend them to everyone. A+++++++ service

Ask for Yasser Saleh… Really good quality and good service I like they have a lot stuff for your sweet home

Very professional

We felt it was easy to just browse until we found something we liked. There was no pressure as we walked around and they were so helpful when we asked for information

Staff was so nice & gave me an amazing sale!

MARINA was the best !!!!! Very polite and she understood what I was looking for . Very professional and she knows what to advise . I’ll def come back

I first time come here, we are very happy too meet the salesperson Marina . She is very professional and very nice, and I will introduce my friends to her next time. I’m ready to buy the whole store. :) And she is very patient 。

Marina was a great help. Very patient with us and knew exactly what we were looking for with our description for a dinning table. Excellent price as well! Ask for Marina when you come for your purchase.

Marina was great in helping us. Very knowledgeable and professional!

This store is awful. I recommend highly going elsewhere. We purchased a couch that had a chaise and was supposed to fit in the corner of our living room. After looking at the receipt, my wife noticed the order had the chaise on the wrong side. We went back to the store the next day, and alerted the salesman, who brought the issue to his manager. After gesturing and drawing pictures, explaining exactly what we needed, and why we thought the order was incorrect, the manager claimed that he had a ton of experience, and knows what he’s doing, and that the order was in fact, correct. Today the couch was to be delivered. The delivery guy looked at the space, and immediately knew the couch was incorrect. The “experienced” manager actually knew less than people with zero experience selling furniture. We sent the sofa back with the truck, and called Ashley to see if they could make things right. Nope. First, they had to determine whose fault it was that they messed up the order. Then, instead of delivering the correct couch to our house as soon as humanly possible, they said the replacement delivery would take 4-6 weeks. But also, we had to wait for them to scan the furniture back into the warehouse before anything happened. We purchased this couch in full on December 26, 2024. Delivery was supposed to occur on January 21, 2025, nearly a month later. It seemed like a long time, but we were ok with waiting. We heard nothing from Ashley about delivery. We called up on the 21st asking about delivery and they told us we were scheduled for February 6. Just awful customer service. If you’re keeping tabs, the manager there doesn’t know enough about furniture to order the correct sofa, they lied about the delivery date, they don’t attempt to rectify their errors in a timely manner, and cannot admit when they’ve made a massive mistake. Additionally, they don’t seem to realize that there are other furniture chains in NYC that not only sell the same brands of furniture, but actually make an effort to serve their customers too. Ashley just gave us an attitude that they just expect us to wait 4-6 weeks because of their massive screw up. Completely unacceptable. Further, I understand the salespeople in furniture stores typically need to hustle to make commissions, but they will not leave you alone in this place. It’s borderline harassment after you walk through the door. I went to Raymour and Flanagan and had a very pleasant experience, and we only went to Ashley because of the location. I definitely will be going elsewhere in future instead of Ashley.

This place is absolutely ABYSMAL!! Not only did they LIE initially about our delivery date and then proceeded to lie again and claim they never gave us that info, they also sent THREE damaged tables on three different occasions. They promised they would inspect the table before the third delivery but of course we were lied to again. The customer service and lack of communication in this place is absolutely appalling. So unprofessional with zero empathy for their customers. I don't know how this place is still in business since it seems many others had similar distasteful experiences. AVOID THIS PLACE AND LOCATION AT ALL COSTS!

Dave is Amazing very down to earth and went above and beyond ! he made all my furniture dreams come true! Not only did he give me the best price, he also did better with the price with also giving me two extra chairs & furniture protection ! he worked very well his team members Dana and Mario to give us the best possible price they were wonderful also. I highly recommend them! I’ll be a lifelong costumer if Dave is around !

If I could give this store a negative review I would. We placed our bedroom order back on November 11. It is now middle of January and we still have not received it. We did weekly follow ups for a delivery date and continued to get delays weekly. Originally we were told 2 to 3 weeks for an expected delivery day that turned into 2 to 3 months and we were still without our bedroom set. Little did we know this is not a corporate store, but it is privately owned and they do not have inventory like other locations. Dealing with them was a nightmare. Worst part is they try to have me buy something else that I did not like based on looking on a matching dining room set. All they kept saying was it’s an estimated date. It’s subject to change. Meanwhile I’m still here waiting and got no follow ups or good news. Finally had enough and had to cancel the order and place it elsewhere.

Ass store honestly . Disgusting staff i walk in with my family with the hopes of buying new furniture for my kitchen & my kids bedroom first employee that came up to us good man he understood went out to give me prices. Then 2 random staff start following us we ask them about other furnitures they just ignore us look at us up and down . Truly the worst experience ever it looked like they didnt even want to sell to us . All i did was go to ramor & flanigan bought my furniture there & got the best experience ever . Ashly is honestly nothing good in my experience will never go back

Run Run VERY FAST & TAKE YOUR BUSINESS ELSEWHERE!!! I bought furniture for my bedroom, living room & dining room and in the bedroom a drawer is broke in the living room a chair is broke and the dining room they gave me the wrong leaf for the table! I can not tell you how many calls I have made and have gotten NOWHERE ! I spent ALOT of money and time now the holidays are coming and I can’t even use my table cause they gave me the wrong leaves! You can not get a phone calll back I have been dealing with this for over 8 months and have gotten NOWHERE!! I also bough the extra insurance and that’s a joke as well! Extremely disappointed!!!!

Dealing with Nina was amazing . I came to look for furniture and she was kind and patient with me . She took the time to help me understand each feature and the mechanics of the couch . I was so impressed with her that I returned with my daughter and husband and look forward to dealing with NIna again . Extremely professional

Update: My furniture broke again !! It’s not been two months since they came to fixed it after posting this review… I have to contact customer service and wait again for another processing time. This will be the third time I will be reporting it. I wish I never shopped at Ashley’s, the worse mistake I have ever done !!! I won’t even get an inspection for a replacement , then they try to lie and want to say it’s my fault for the drawer to stop working . They also want you to pay out of pocket , know your rights!!! I purchased the protection plan and still I am treated like this ! I attached more photos of the same situation happening again the drawer slider broke again ! Horrible protection warranty / experience !!!! I went to the store looked at a nice dresser over 1,000 with warranty. They tell you if anything is damaged they will guarantee to fix or replace it with a new dresser. Less than two months a drawer was already falling apart , the glider on one side was falling apart and I had to stop using the drawer. Called the customer service did a claim and they said they will fix it after sending photos. Kept me waiting two months going back and forth . Re sending them the pictures & videos. I had been mailed gliders for the furniture & … after several week I get a respond that furniture doctors were to help in making an appointment to fix it. I waiting again for weeks to schedule an appointment. The day of my appointment the guy who was downstairs never showed up so I had to schedule another appointment even after I explained that the tech never showed up and left. Furniture was fixed , gliders were looking ok. I put my clothes back in … a little less than a month the gliders started to move again! Now both sides of the drawer are damaged ! At this point I contact Ashley customer service again … weeks gone by of me reporting and asking for a tech to come fix the issue again! Or to give me a replacement for the furniture because it’s not my fault the same drawer keeps falling off from the glider. After a month I went personally to Ashley store and one of the sales associate told me “here , you can call Mike directly to fix it” I emailed them the same day and he responded he needed proof of photos . I sent in photos , later he said they were fine. After a month I never heard of Mike ever. The furniture doctors never contacted me again. Again I am calling customer service and the store personally but no one seems to help!!! I called Ashley store and they told me they will have a store manager help me more than the customer service but guess what? I’ve waiting another week of NO ONE CALLING ME BACK. Today I went to the store personally, the store manager said that there isn’t anything on Ashley store location she can do to help me with the furniture that all of the help I can get is through the customer service line. I asked her to help because of the issues I explained and no one is responding to me . She said even the warranty she can’t even explain what I have or paid for because she can’t access that in her system. That the only one who can view it is Ashley services ???????? How is that possible ?? To purchase an item on the store and have no receipt or record of it !!!????? Now she only provided the help to call and have furniture doctors try to give me an appointment for the future. So I left Ashley store unsatisfied again, no appointment schedule and waiting to hear this week from furniture doctors. Hopefully ? Again this is my review and will continue to update so anyone that comes across into buying furniture knows how long the process is if it’s broken/ damaged or needs repair ! Never buying from Ashley and this is not the only thing I purchased that day! I also purchased two bed mattresses 🤦🏻‍♀️

DO NOT BUY FROM THIS STORE. My order was taken down wrong. I was told over the phone to come in person to fix the mistake. The person who attended me was NASTY. I was told "you have to wait until the furniture is back in the warehouse." SO awful in her condescending tone. I explained that the delivery had already been delayed on their end and I was leaving for an emergency trip overseas tomorrow and she stated "Oh well I guess it will have to wait until you come back." I asked for the manager she stated " I am the manager". She did not even leave her desk to see the dining room set that I wanted and the one that was delivered. Never in my life have I had someone speak to me in such a way. I will be canceling my entire order because I am done. I thought I had a great experience purchasing the dining set and its turned into a nightmare. I will be taking my business elsewhere. Do yourself a favor and order from a different chain store or a different warehouse. Respectfully this store is filled with people on their phones who do NOTHING. Never again

I had wondered shopping experience at Ashly store in Staten islsnd , all of guys are amazing , they are very professional and alway stand customer’s position to consider thing , they try to help clients save cost and provide best service, I will back soon when I have a big house .

Awful experience. I went there on a Sunday, dealt with Dana. She was very nice and helpful. I picked out the couch I wanted but I had to go home and measure my space. I came back on Wednesday to buy it. The associate was so rude. I wish I would’ve asked her name. I left. Why should I spend a lot of money there and let them get commission. I went to the Linden location and associate Steve was so great. My couch is being delivered soon. I’ll never step foot in the SI location again.

Nina was very courteous from the moment I walked into the store. My purchase was a breeze. The whole process pleasant. Thanks Nina.

Great service

I changed my 5 star review not because of the store everyone there is wonderful but for their customer service people you have to speak to over the phone. They do not do their job and they are completely rude. I have NEVER received such nasty customer service in my life. Besides the 1st bed coming in broken and the new bed needing to be serviced 1 month after they put it together which took them 3 months to get someone out to my house and now the bed is broken and my daughter is sleeping on the floor and all they can do is say they are mailing the parts to fix it when no one came in to look at it and its not fixable. The bed is defective and I would either like a new head board so I can attach the metal bed frame or a refund because this is not how you do business. I will never purchase another item from Ashley again

Great experience at the store and was able to purchase a couch as well.

good comany, good service

Elizabeth was nice however the manager DANA - very dismissive and rude. Me & my mother went in for counter stools. Elizabeth helped direct us in the area to check them out, than when we had questions she directed us to Dana the "manager" i guess? She first asked us what we were interested in than goes to check if they are in stock.. she comes back to tell us no their not and they would have to be ordered... Before we could even make a decision she walked away from us.. with no word no nothing. RUDE... but that was ok because although we ended up paying triple the amount at Raymour & Flanigan - WE ARE SATISIFIED with our purchase and the beautiful customer service we received. Thanks Anyways Dana. Pray you dont treat someone else like that. It made me feel like a pretty woman moment like if she judged us and thought we could not afford the furniture there... But BIG mistake :)

Mark was polite, helpful and competent. He sold us a dining set quickly and with all the information and pricing. He even helped with my mom in her wheelchair! Thx mark!

Mona!!! Walked in and she was beyond helpful. Made my experience a breeze. Will absolutely come back to Ashley Furniture and ask fir Mona.

Great experience!! Elizabeth was such a big help. She knew the merchandise in the store and guided us in our decision. She wasn’t pushy.

Mona was very helpful, pleasant, and professional. We now have our salesperson forever.

We decided to stop by Ashley furniture (Staten Island branch) to search for a new dining table and chairs for our home. Serenity greeted and introduced herself to us as soon as we stepped into the store. She was extremely helpful, attentive, knowledgeable, and went above and beyond on her services. We ended up purchasing other furnitures there for our bedrooms. The whole process was smooth and enjoyable. Her manager, Mike was also very helpful in answering some of our questions. Great team work!

Had an amazing experience at the Staten Island branch. Serenity helped us furnish multiple rooms of my house and fit different pieces together. She showed us only what we were looking for and made the process easy and convenient. There was no stress involved in purchasing or designing and instead felt natural and this was all thanks to Serenity’s help; with her knowledge of their catalog and how she cared about whether we were getting the right pieces, we walked out happier than ever.

Mark Anthony was great! So helpful and the whole process was quick and easy. Definitely recommend him.

I unfortunately had a unhappy shopping experience making a purchase here, I was told one thing and then was later was told it wasn't the case and was a mistake. give benefit of the doubt but it happens again and again and now I have to wonder how much I was told was fact and how much was fiction to get a sale on me. This has left a sour taste in my mouth and felt like I was lied to. I do not think I will be coming back here again in the future.

We were in store for a long time and Serenity was so very knowledgeable and such a nice person. We saved so much time because of her knowledge. Very patient even though I asked a lot of questions, as well.

Chet was awesome he was very knowable and able to help me get furniture in a crunch ! His follow up was also very valued .

I visited Ashley Home furniture for a new couch. I had a positive experience in the Staten Island location. I enjoyed the customer service, and the overall process with Mark. I highly recommend this location and please ask for Mark!

Had the best and easy experience, all thanks to Mark. Very knowledgeable and super friendly.

Serenity is awesome!!! She went over and beyond for myself and my family

Our experience was amazing!! Serenity was outstanding and so helpful! She helped us find the perfect living room set and made the process very smooth! Can’t wait to go back!

Serenity and team understood what I was going for and went above and beyond to accommodate. Thank you Serenity you went above and beyond to make me experience amazing!

Great experience with my new friend and handsome sales rep, “Chet” 😉. Very attentive to the details of the sofas I was looking for and super helpful, patient and kind while helping me find what I needed. I was able to find the living room sofas I was looking for at a great price! Thank you Chet! ☺️. Mari…

This is my second time buying a couch from this company. First time no issues. Second time when my couch was delivered the couch was dirty and had a hole in the fabric. The manager was not very friendly. As i wait for my new couch im sitting on the floor waiting for my delivery. I should have been given my delivery fee waved for all my troubles. The couch was not cheap and with this economy i expect more!

I recently purchased a dining table from Ashley Furniture, and I had a fantastic experience. Serenity, the associate who assisted me, was incredibly helpful and attentive. She made the entire process smooth and enjoyable. The dining table itself is beautiful and of great quality. I highly recommend Ashley Furniture for their excellent customer service and quality products!

Recently visited Ashley’s to buy a new dresser. Elizabeth was so helpful and accommodating.

Serenity Roman was very helpful and patient. Went to purchase a bedroom set.

Please avoid this store. First of all you have to wait for delivery more then a month. We paid for delivery but when delivery guys came sofa was too big and couldn’t fit in elevator. So they decided to take back the sofa i had to add money and paid to them so they took it to the 4th floor. They damaged the sofa when getting inside the building and they were accusing us for damaging the sofa. Finally we had to return the sofa back. We will never ever come back here and not recommending this place to anyone unless they change the way they treat their customers

Mark Anthony was great. Very helpful with helping us with our configurations.

Mark Anthony was very helpful.

(Translated by Google) Serenity, thank you for your excellent attention, my next purchase will be hai, God bless you 🙏🏼 (Original) Serenity gracias por tu excelente atención,mi próxima compra será hai,Dios te bendiga 🙏🏼

The furniture & mattress specialist SERENITY is the BEST and deserves to own the Ashley franchise.

My husband and I purchased a sectional with an ottoman back in March. Our sales associate told us that we would have it in three weeks, which turned into three months, due to delivery issues and furniture shortages on our particular pieces. It was very frustrating and we felt helpless as nobody could seem to help us. Finally, a woman of the name Jessica Orellana saved the day. She reached out to me personally and told me that she was going to make sure that there were no further issues regarding our delivery, and she kept her word. She scheduled our delivery for a sooner time and it was a very smooth, quick, and respectful delivery experience. Not only that, she contacted me the next day to make sure that I was happy with our service and that we liked our furniture. My husband and I felt very uneasy about our purchase through Ashley Furniture, until Jessica Orellana made it right. I’m not sure if she works in headquarters or just in customer services in general, but she is a pure example of what a company should be. She was caring and handled business quickly and efficiently. Truthfully, she’s the only reason why I would ever buy another item from Ashley ever again. She should run the company if I’m being straight forward, because she was the ONLY person to finish the job. Thank you! Kaylee / Matt Restifo

Chet was a great salesman who worked with us and was not pushy. We would buy again from this location. Thank you.

Serenity at the Staten Island Ashley was absolutely fantastic. She was so knowledgeable and fun to work with. She has such patience and knowledge. I wanted to buy the whole store from her. Ashley corporate: do you see this review..Please give her a raise or a promotion. She is an asset to your company!!

Ranjith excellent salesman! A+

Elizabeth was very helpful and friendly. A pleasure to work with. Thank you for your service.

mark anthony was so helpful in helping me purchase my mattress for my first home! friendly staff as well. will be coming back - highly recommend

One star is generous! I purchased 5 counter stools from this location at the end of March. When I made my purchase, the store mentioned that their system was down. Nonetheless, I put my faith in Ashley because they seemed like a well-known, reputable business. My order took over a week to process. Once processed, I had to follow-up several times for a confirmation and delivery date. Finally, the delivery date came and the wrong items were delivered. I went back to the store on April 17th, about 5:30 pm, to cancel my order and get a refund. The female customer service rep was on a personal phone call while I waited to be helped. Once she decided to acknowledge me, I was greeted with a grumpy attitude. I gave her the card I used to process my order and she told me that my “Santander” card cannot process my refund. She said, “We always have issues with Santander cards.” She called over the manager, Michael. He also was unfriendly and unaccommodating while holding his Dunkin coffee cup. He called his manager and not one person was able to assist me in getting refunded. Ashley took my money and I do not have furniture! I had to call my bank to dispute the charges. The employees at this location are unfriendly, unprofessional and should not be in customer service! I am utterly appalled by the lack of courtesy and attention to my concerns. The manager and customer service rep were both rude and condescending. I will NEVER do business with Ashley again! I will NEVER recommend Ashley to anyone! Someone in the corporate office needs train the employees at this location and contact me regarding my refund. Ashley Furniture - you should be embarrassed!

Chet Holly is a very warm and personal. He is an amazing salesmen and helped me out with not just getting an amazing first mattress for my 3 year old daughter; but Chet brought to our interaction a warmness and a personal human touch that made me truly feel appreciated. Just from meeting Chet for 2 days, I know he truly cares about pleasing people and is great at what he does. I never write these reviews but there is something about Chet that inspired me to go out of my way to make you you guys know he's a true asset to your store!

Karima help us on the floor place order for a bench. She is very nice, friendly and helpful. We got a great price as well.

Promised me up to four weeks my couches will come in and now they dragging it up to 12 weeks and probably even more. Don’t promise your customers a date and have it come in wayyyyyyy later!

I had purchased a couch in store that was only in stock online. The customer service in store by George was awesome. He helped me place the order very quickly and smooth. I did end up finding a couch online for cheaper and Sean the manager was very helpful and attentive to my problems. I definitely appreciate how the situation was handled and will be coming back if I need anything else for my new appartment!

I went into Ashley Furniture today and I was greeted by Karima! She was so so helpful and I ended up purchasing my dining room table on the spot. She was the best!!!

My mom and I worked with George at the Staten Island location. He usually works at the Tom's River store but is currently assisting in Staten Island. He was very eager to work with and helped us with everything we needed. We felt very comfortable working with him and could be honest about pricing. He helped us greatly and brought down the prices on items however he could. It was a pleasure working with him today!

Karima was a wonderful saleswoman! She was sincere!

Horrible experience. Unprofessional management Mike. Horrendous delivery personnel. Axel I would not even buy a dog bed from them. Canceled my order. The manager was not happy with my cancellation. Poorly run business

Great experience! George from Tom’s River was extremely helpful. Made buying easy and enjoyable.

We had an excellent experience at Ashley furniture in Richmond Avenue. Dino was attentive and let us explore our options without the “hovering”‘salesman mentality. Gave us a chance to discuss and was very pleasant. Wonderful experience!

Should’ve read the reviews before coming into THIS location. Not a local resident in SI but decided I’m the area anyways and find some furniture. (Live about 2 hours away) Buying process was super smooth until it got to returning. 3 different surprises. Feels like they just want your business then chopped liver after. 1. Ashley’s website says 30 day return but THIS locations policy is different. staff is rude and never disclosed any of that. 2. When we were able to return the furniture they told me we would get a refund (I was under the impression it would go to my card) AGAIN nobody told me the steps so they made me go into the store 2 hours away 3. I come on a weekend and they tell me they can’t refund me the money Waiting to go back and see the next undisclosed surprise. Definitely not the right way to do business and treat customers post delivery

we dealt with Dino he was wonderful and easy to work with. Highly recommend!

Absolutely will never buy another couch from Ashley furniture or the protection plan. The couch after only 2 years has completely sunk on the left side. I called the protection plan which I was informed that any normal wear and tear, rips, stains etc would be covered.called and found out normal wear and tear is not covered and have to pay for outside source to fix my couch now. Extremely disappointed in Ashley Furniture as well as Protect All and this is the protection plan company who they source out to.

This has been a nightmare since I purchased and paid in full the couch I ordered . I'am now waiting 2 months for a couch that was supposed to take 3-4 wks for delivery. Holidays came and went as promised I haven’t received as of yet. I’ve already warned my family & friends not to step foot in Ashley furniture stores. If possibly They would get no stars from me. I will be returning to store to get full refund 🤦‍♀️😩 so upsetting

Dino helped us and hes amazing, soul reason for us to buy it from Ashley but we experienced worst customer service after purchase, I received a faulty piece and they couldn't rectify/resolve it even after 6 months. Please dont buy anything from Ashley if you care for your peace of mind. Thank you

Dino was amazing. Truly a great help for me and my sister to find a new couch. He was a very helpful and very fun man to work with in the hard decisions for a new couch!

Dino was a pleasure to work with. He is patient and kind. Thank you Dino for all of your help!

Dino was a joy to work with and answered all of our questions. He worked with us to make sure we found a kitchen table set that we really loved and checked to make sure it would arrive by the Holidays. Thank you Dino!

Dino was an amazing associate and very honest with everything!! We appreciated his help tremendously!

Dino was great , honest , and really knowledgeable about the mattress industry , learned a lot and feel even better with the choice I made

Dino was amazing! He made the process so much easier.

Dino R. Was extremely helpful as well as attentive to our needs of request. The service is top A!

Dino R. Was an absolute pleasure to work with. He helped us find exactly what we needed.. would recommend his service anytime you go to Ashley’s

Great service by Dino. Helped me purchase my new couch.

Dino assisted me at this Ashley store and was absolutely phenomenal! 10/10!

Dino was great. He helped us but bedroom furniture and made the process quick and easy! Roma!

Excellent service! Dino is Great guy.

Good floor sale representative . Dino was amazing .

Horrified.. worst place to shop..Horrible service and on the day of delivery, they bought me someone else's furniture..Now i got to fix everything back in my apartment..They don't know where my dresser is st..STAY AWAY..

Dino was excellent! Helped figure out our options tremendously. Very happy overall with our experience. 10/10 recommend.

I would like to share my bad experience with ashley’s. I purchased a couch with insurance for the protection plan. they told me they will replace the couch if anything is wrong with it. Except animals ofc. Instead they did the opposite & the man on the phone told me it’s up to him if they want to replace my couch. I’m sorry if I am spending almost $5000 i would you replace or fix my problem. instead of telling me it is up to you if you want to replace my couch. Was not even a manager, and wanted to tell me HE wasn’t replacing my couch. Very disappointed. & if that’s what you want, shop with ashley’s!! oh & i can’t forget the phone call i was expected to get. They told me to wait for a phone & it’s been almost 2 weeks & i am still waiting! TERRIBLE COMPANY. making customers upset is their specialty. & they just care about money! if you don’t believe it test it out. Couldn’t even offer half prices on something to make the customer happy. Disgusting!

Elizabeth was so helpful and very accommodating. Truly a nice person to work with. I will definitely be coming back.

Dino was a great help!! Very helpful and knowledgeable. Highly recommend his service. Please come to Ashley and only use him no one else.

Samuel took great care of us. We are truly grateful to him.. I thank him very much for his interest. Thank you Samuel!

I had a wonderful experience with Samuel! Highly recommend!

I bought the mattress first and last time from staten island. If u speak urdu never talk to the manager in urdu, he ll show you attitude. He was so rude and i feel uncomfortable there

Excellent customer service. Elizabeth was wonderful & really provided me with the guidance and help I needed to pick out the perfect furniture!

Samuel was very enthusiastic and went out of his way to make sure we were pleased with our purchase!

Elizabeth was warm, friendly, and very helpful. Great hospitality

Thank you to Dino at the Staten Island store for making our purchase quick and easy. So easy to work with!

Dino was very helpful and made our choice easy

My wife and I went to all the other furniture stores on Staten Island and some in New Jersey and couldn’t find anything we liked to furnish our dining room. We went to Ashley Furniture and Samuel helped us find exactly what we wanted. Not only did we purchase a dining room table and chairs but also a recliner. Samuel was very helpful, patient and insightful and didn’t push us into buying something we didn’t want. Dino gave us insightful tips to help cover our new chairs. Because of employees like this my wife and I will be going back to Ashley to get a new bedroom set and more to redecorate other rooms in our home. Thank you so much.

Dino was very helpful, price wise and with helping to find what I was looking for. I definitely recommend speaking with Dino

DINO simply the best

Samuel was great, super friendly and knowledgeable! Helped me find my perfect couch and I couldn’t be more happy 😃

I will never shop at Ashley Furniture again and would only recommend my worst enemy to shop there. Not only did I have THREE separate issues, I get bounced around from customer service & the store itself. I had a piece delivered damaged, had to wait two weeks for replacement and when it was delivered was damaged again. Ordered a couch I saw in the store to later find out it was mislabeled. A completely different colored couch arrived. If you want a miserable experience and months of headaches, then I highly recommend Ashley furniture.

Do not buy furniture from this place! The “warrantee” you pay for doesn’t cover the terrible quality that will be your couch. We have no pets and only had this couch for two years, light use. Good luck trying to get them to honor the warrantee also because it won’t happen. Stick with a better brand of furniture never again with ashley. Absolute garbage. And the coverage is a scam please don’t buy from this company.

Samuel was very helpful and patient presenting all options and even a discount.

Dino was an exceptional representative! He helped us find the perfect table, according to our specifications, within minutes! Incredibly friendly, knowledgeable, and helpful!

Thank you Samy for helping us. Great service and great store.

Dino was a wonderful and easy to work with floor associate. We initially came in to scope out the inventory and felt very comfortable asking questions and getting the most important information about the furniture. We decided to come back and thankfully Dino was there to assist and gave us the best prices and we were very pleased with our purchase. We were very happy with this set! Edit: disaster of experience post delivery. Don’t even consider dealing with this.

Dino R.

If there was less than one star, I would have definitely chosen. They HAVE THE WORST DELIVERY CUSTOMER SERVICE EVER. They don’t call before they show up and expect you to be there at their own convenient time. I Called customer service to speak to the supervisor and a guy named David didn’t want to transfer me when I said I would like to file a complaint, and the funny thing is he was asking me WHY DO I want to speak to his supervisor. SAVE YOUR MONEY AND GO ELSEWHERE. They wanted to drop my furniture off at a stranger’s place because they didn’t want to wait

Awesome salesperson! Kind and listened.

Dino was awesome! Great service. Great price. Highly recommend!

Everyone in the store was incredibly helpful, especially Dino.

Samuel was very helpful. Knew everything about the products. My mother was very happy. Elizabeth was great also. She helped us last time with a recliner and now helped with her financing. Thanx guys!

Came in looking for a sectional. Was greeted by Dino who was patient and informative and not pushy. I came with my toddler which can already be an overwhelming experience but he was really good with her as well. Overall a great experience, found what I was looking and for a fair price. Ask for Dino. You won’t regret it! He’s the best!

Dino is the best !!! Please when you come here ask for him ! Great attitude! Ambitious! Knowledgeable. Patient, gave us space but still was close enough to answer all questions. Will do business here again thanks to Dino !

Samuel Schindler was exceptional, he went above and beyond to make sure that we found exactly what we were looking for. And the price was awesome. Definitely should be considered for a management position. We love him.

Great experience. Ask for Sam - great prices and services

I recently had the pleasure of visiting the Ashley Furniture Store, and I am absolutely delighted to share my exceptional experience, all thanks to the incredible assistance I received from Sam. Sam's expertise and dedication in helping me find the perfect couch for my home were truly outstanding. From the moment I stepped into the store, Sam greeted me with a warm smile and a genuine eagerness to assist. Sam's knowledge about the various couch options available was remarkable. He took the time to understand my specific requirements, including my preferred style, color scheme, and budget constraints. What impressed me the most about Sam was sincere dedication to ensuring customer satisfaction. He patiently answered all my questions and provided valuable insights about the different materials, durability, and comfort levels of the couches I was considering. Sam's expertise and attention to detail made the entire selection process much easier and stress-free. Sam went above and beyond to showcase the couches, carefully explaining their features and benefits, and even pointing out additional accessories that could enhance the overall look and feel of my living room until I stopped on my decision. Thank you Sam.

Great meeting Samuel today he was very helpful and knowledgeable on the Ashley merchandise

Samuel was awesome! He was so friendly and helpful! We will definitely be returning.

Dino was absolutely amazing, during my shop today. The minute I walked through the door, he greeted my family and I and informed us of all available discounts. We spent a total of 4 hours in Ashley’s today and he was helpful, efficient, friendly and super patient. I am super glad Dino was the associate to assist me today!

Want to say thank you to GiGi who helped my vision come true. I was so doubtful trying to find what I wanted but she made it happen! If you’re looking for any home needs ask for Gigi you won’t be disappointed.The team there makes sure you leave happy, also a thank you kelvin the manager for making this a smooth process! Their customer service is outstanding! You won’t be disappointed!

Fraudulent sales! Unfortunately, we couldn’t get our money back. Originally we purchased a bed from them, but it was a defect (we later found out). Because no matter what kind of bed foundation we bought from Amazon, it still makes sounds. Then, we went back to this store to find a solution, it turned out to be a bad decision. The sales person told me he would find a perfect foundation to fit our defective bed. Again, when the recommended foundation shipped to our house, it was almost the same as we ordered from Amazon previously but tripled the price. Disappointed! We asked to return it immediately, and the customer service said no because bedding products aren’t returnable, even if it was just delivered today and we haven’t opened it yet. What a nightmare!

Don't buy here. Their products are defective and their salespeople lie (or are incompetent) and when you discover it, they offer no help. We bought a bed frame here with shelves in the footer. But the shelf walls are higher than the bed supports (what idiot designed this?), so any boxspring you put on it will have one side sitting higher instead of lying flat. We went in and explained the issue and the salesperson assured us that he had a boxspring that would work perfectly with that frame. We trusted him, but the boxspring he sold us is just a plain old metal boxspring with no accommodation for the shelf. We called to return it and were told there are no returns for bedding.

Amazing service and Dino got us a great deal on a set of dressers we’ve been eyeing online for a while. 10/10 satisfaction.

Dino was awesome! Super helpful and friendly! Great deal! Thanks!

Dino was THE BEST ! Super knowledgeable & helpful. I will be back ! Thank you Dino !

Sales manager, Dino, was a great help. He was very patient and went above and beyond to meet our needs. Thanks Dino!

The sales manager Dino was so helpful and gave an amazing price!

Good service and Dino was very helpful

Dino R was very helpful and kind. He was also very patient and accommodating. I would come here again for sure.

Marianna customer service is really kind and helpful

Dino was very professional and a pleasure to deal with. He made buying furniture easy for me.

Grisely was awesome! And was able to get me exactly what I wanted 🙏🏽♥️

Our Design Specialist, Dino R. was very helpful and personable. He didn't pressure us and was able to give us a good price for our couch. Thank you for your assistance Dino! Overall great experience at Ashley Homestore Staten Island.

Dino is the best! So helpful & patient, highly recommended!

if i can give this place zero stars i would! unprofessional, sell you garbage and promise it’s memory foam but inside is a bunch of filling like from a teddy bear. sofa is making a weird noise as if something is broken and now i’m stuck with it. i will never buy a thing here again. $2,700 down the drain. the sofa cushions sink all the way into the sofa when you sit on it and i know this will be going to the garbage real soon. i am absolutely dissatisfied and disappointed with the service here! don’t waste your money. update: we are in august and the sofa is totally damaged a tech from Ashley came out to check it out and stated the whole sofa needs to be replaced it was not manufactured properly Ashley is still refusing to replace the sofa telling me they will have a tech take the sofa apart and repair it. After $2700 i do not want that. i want a new sofa! i will be taking them to small claims court and contacting the news. they will not get away with this!

Dana really held it down. She is a real one! She was super insightful about dimensions for our needs. Everything was fabulous.

Best guy in the store, great service

Dino R. was very helpful and very understanding of my needs. He was very polite. Great Salesperson!

Great experience! Great service!! Mona was so nice and helpful! She helped us look for sofas even though we told her we didn't have our apartment yet and were just looking. Most sales people would have walked away, but she showed us sofas anyway and was so personable. I will definately be back to buy my sofa set from her! ☆☆☆☆☆

Dino was friendly, knowledgeable, and extremely helpful. Go to Ashley Furniture in Staten Island and ask for Dino!

Stay away paid for delivery and install they dropped off the furniture and I add to install it myself they keep telling me they will call me back to resolve the issue…still waiting called 3 times Now I tried calling back and they are still giving me the run around

Stay away paid for delivery and install they dropped off the furniture and I add to install it myself they keep telling me they will call me back to resolve the issue…still waiting called 3 times Update called the store store said call corporate corporate said call the store they just give you the runaround take your business elsewhere BUYER BEWARE!!! BUYER BEWARE!!!

Very helpful and patient a lovely person

Great costumer service. Love Ayana’s professionalism

Ayana was excellent what a easy great experience we will be back !!

Great experience

Ryan was very helpful, patient and kind. Excited for our new couch because of him!

Ayana goods is the best sales rep you have. More than happy to have her. You should be happy and lucky to have her

Buying experience was great. Delivery crew was horrible. They rushed to leave and scratched the new floor.

Dino R was extremely helpful and patient. Wonderful experience!

Elizabeth was very helpful and knowledgeable of every item I was looking at. She was patient and was one of the few people who actually stopped to help us.

Dino was a nice guy great help in getting a mattress and bed set

had such a wonderful experience buying a number of furniture pieces from Ashley’s in SI. Dino was the best sales design specialist, he was very patient and helpful in our decision making and purchases. 10/10 recommend working with Dino!

Dino was very helpful With measurements and was so patient as we made up our minds. He was very easy to work with. Thank you

Dino was very helpful in finding a bedroom set. Great guy

Great experience! Best Price!

Ayana was very helpful in helping us find the right dining table, and went out of her way to ensure we got the best price. Very professional service, definitely would recommend.

Great costumer service, Ayana was a pleasure and very helpful. She helped us for an hour and a half helping us figure out what we wanted.

Don't ever buy anything from this company or store, we got a sofa 5 years ago, they sold us a insurance that cover everything, they make you sign a document (8 pages) and no one explains to you how to works, today I call for the first time and guess what don't cover! So the insurance is a scam, sold by the people at the store. Never ever again. And they told you is on the paper that you signed !who read 8 pages

Such a horrible experience I will say avoid this place at any cost. The sales manager was mongering over like some one is going to steal there bed. I was made so uncomfortable to look around. But this is what I am going to do that how they treat people of color. Lodge a suit against store for racial discrimination.

Great experience with Dino R. ! Very helpful and so nice !!

Apparently if you are not white the sales associate will immediately assume you won’t buy anything and turn you away. He stopped me at the door after I said I wanted to look around and told me to go next door to the cheaper Home goods instead.

I just bought a sectional recently and after two weeks the sectional has already broke. I never spent this much money on a piece of furniture only to have it broken within the first two weeks! I called customer service several times and callers just take your information. A manager has yet to call us after two weeks. We even emailed pictures. My husband and I call every two days. We also purchased the insurance and it is definitely a rip off because like I said someone has yet to contact us for a replacement. I have to be honest- I don’t even want a replacement. It’s actually worth it to spend a little bit more money and go elsewhere!!! Terrible customer service and the quality of the furniture is extremely poor. Don’t do it!!!

Went on a Sunday to only look at couches and a dining room set walked out with a good deal and Ayana G. had a lot of patience with us and our children. She was honestly amazing.

Been shopping at Ashley for a while and bought furniture from the sales person named Joe. He was very friendly and he worked with me to get a good price on a mattress and all the accessories. I would recommend Joe to anyone to go to for assistance in finding furniture. It would have been a 5 star review for if the manager that helped us wasn't so rude because Joe made a little mistake. However, Joe was great.

My wife and I came into the store looking for a new bed. We were assisted by Joe who was very patient and informative. We were then helped by Ann at the desk who was amazing!!! Very personable and extremely helpful. She was able to spot a problem with the order before we began the process which saved us from issues down the line. She is definitely the person you want helping you when it's time to finalize your purchase!!! Thank you Ann!!!

Ayana was awesome.

Charles was exceptional, the ease of the whole process was fast and simple. Looking forward to the delivery of the recliner. Thank you Charles!

Joe B. was great. So helpful and patient.

Elizabeth was the best! Customer service was on point. She even moved around furniture for me to see if a couch would fit in my apartment

Joe was so patient and helped us buy our table and sofa. Very clear in explaining everything when it comes to our purchase.

Customer service and this one particular employee was through the roof, she goes by the name Ann and my family will forever be grateful… The previous management , three employees to be exact were constantly lying and pushing my issue off to the side . I got this wonderful woman Ann on the phone and it was uphill since ! Finally my issue was resolved and just about four months later got what was promised to me. . Met the new store manager Dino and made sure to tell him as well .

Very professional service. No high pressure sales. Hanadi was knowledgeable and a pleasure to deal with.

Go look for Mr. Dino. He’s very nice and helpful. Answer all the questions and provided good advices. Great experience with him and Ashley’s.

Elijah was so helpful and simply delightful! So happy with my purchase

Ayana very helpful and excellent

Nelson was an absolute pleasure to deal with he had patience and acknowledged all our needs and wants

Thank you so much ANn for all your help!! The staff is amazing and so friendly!! Thank you to ISA, Mona, and Nelson great staff and great prices thank you so much!!!

Visited the one on Staten Island. Was helped by Dino,really nice gentleman that give you honest opinion. If you looking for small sofas ,this isn't the place. All sofas are 95" long or more & about 39" wide, however the selection is beautiful and some wonderful decor.

Joe was great at the Richmond Avenue location! Very helpful!

If I could give a zero rating I would. I am completely dissatisfied with Ashley Furniture. I have had nothing but problems from the second I placed my order. The associate at the store told me my order could be delivered any day. Which was not true. They only deliver to brooklyn on Thursday. Then when I called to place the delivery I was given an attitude by every associate I spoke to. @statenisland branch I was informed multiple times to “take off of work “ in order to receive my order. Which is not possible due to my line of work. When the furniture was finally delivered they delivered two footboards !!! And the dresser was completely broken on the bottom. The wood was also chipped. It was lopsided and the drawer does not open. I am beyond disgusted and appalled with my experience with Ashley furniture. I will never ever purchase any items from this company again. It was horrific and your company should be embarrassed of how poorly things are ran at your facility! No one has been able to provide me with any answers on how to resolve any of the issues associated with my order. Please contact me so this can be handled asap. Thank you

Ana was amazing!! Professional and courteous. Can’t wait for my new mattress!!

Ann was very helpful on the phone and in store!

Mona was awesome. Her patients and kindness were greatly appreciated.

Anne was the best! 😀

Dino R was great helping us purchase our new living room and dining room set. Helped us find the perfect fit. So nice(:

Excellent service and help! Dino R. Was an amazing rep who was very insightful and knowledgeable. The experience beginning to end was great. Highly recommended!

I will give it a 0 star.. the moment you walk in to the store. The sales came up to me ask what I needed. I told her I want to buy a sofa for my house and I’m here to look around and see if I like the sofa. The sales person told me they only selling not looking.. I don’t know how this business even exist… RUDE

Dino was amazing!!! He helped me find the perfect couch.

Annmarie was amazing Will come back to furnish the rest of the house

Dino R was awesome! He made our experience easy and straightforward. Check out was super quick.

Dino R. Was excellent. Dealt with us all day from store to store and got us a great deal on our new couch! Give this man a raise!

Attention!!!!! This place is the worst place ever !!! I spent 10 k on furniture and it’s been over 3 months and I got notting yet !!! Mangers are liars !!! This place needs to be shut down !!! They are crooks !!! I never saw liars like this in my life !!!!!!! Unbelievable!!!!! Corporate office are you guys just dum and sit back and let’s your stores lie to ppl !!!!! Horrible!

Happy Ann Marie, what terrific service.

Joe was very helpful and patient thought the entire process.

Dino was Perfect salesman and gentleman

We walked into Ashley’s to look at bedroom sets, to only look Dino being a gentleman introduced himself to me & my fiancé than said he would be around if we had any questions than laughed and said don’t let our prices make you run out of the door come ask about our discounts. He was hilarious. In short we bought a bedroom set ,king size for the first time, with mattress spring & new mattress. Thank you Dino you help make our Day!Dino should be a role model for all sales persons.

Ann was explaining the process step by step and ensuring my orders were completed. Great attitude and super friendly !

Nelson and Anne were very professional, friendly and informative throughout the whole process of purchasing my selected furniture

Brianna was great so helpful and made the process so easy!

Dino R. was great and so helpful! Made the process of buying new furniture so easy! He was so friendly!

Amazing

Charles Seward III and Gaston (Joe) Boukhaled were extremely helpful, friendly, and professional when we were purchasing several pieces of furniture today. I would highly recommend their services and was very pleased that everything went so smoothly. I look forward to dealing with them again.

Charles helped my mother pick out furniture for her bedroom living room and dinning room . He was a great help and very personable . I would highly recommend Charles to friends and family!

Charles was an amazing salesman! Great prices! Great customer service!

Terrible customer care on the phone. The women had no personality I asked if they sold deep dresser drawers before I drive across the island and she told me she didn't know mind u she is in the store but OK definitely not a sales person!!!! .

Dino was absolute pleasure to work with!

Dino was great; highly recommend

Ask for Dino, he was great! Not too much pressure, presented a good selection of options, AND at the end of the day we got a good price on exactly what we were looking for!

We had a lovely experience with Dino R today. He was so patient and helpful!

Nelson was very kind, helpful and patient! I was able to walk out with great choices for my first apartment!

We purchased a few pieces of furniture from the store at 1201 N Central Expressway, Plano, TX. The sales staff were quite good, but we faced several issues. The delivery team was not knowledgeable or good; two of the items came in damaged, and it took me 3+ hours on the phone and a visit to the store before Ashley addressed it - but not to our satisfaction. They make it very hard to return/exchange. They have outsourced customer care and most of the time it's very hard to understand what the customer care person is saying. In addition, part of their delivery was supposed to occur at a later date. The date came and went, and there was no communication or update from Ashley. I'd avoid this business if possible.

Shop at your own risk!!! I have ordered pieces of furniture over 2 months ago. And still have only received half of it. Was told on the spot that all of the furniture that i have picked was in stock and put a deposit down for it. This “deposit” meant that it will still be in stock came back the next day and payed in full, now its backordered after i had already payed. If i had known that it was backordered i wouldnt have bothered but they made sure i didnt get that information until after the full amount was given to them. Half of the furniture got delivered on Memorial Day Week and manager told me that the other half will come in the week following. Still nothing 2 weeks later. Called constantly never picked up. When they did pick up asked for my phone number put me on hold and cut the line. I would try another phone they dont recognize and immediately pick up (sounds like theyre avoiding me) How is that a way to run a business? I will never do business with them again. Spend the gas and go to Raymours a few streets down. Got my stuff delivered when they said it would and great customer service.

If I could give this place 0 stars I would. I have waited since Easter for my table and chairs to be delivered. As I was shopping the salesman told me that everything was in stock I put a deposit came back the next day payed and after I payed they told me I couldn’t cancel for 12 weeks and that all of a sudden my chairs were out of stock. What was the point of my deposit then. I got my table delivered the week of Memorial Day but my chairs wouldn’t come until next week. Next week comes still no chairs I called back today and now the chairs are discontinued. How does that happen no idea. Why would they sell me something that was “ in stock” but now discontinued. No one called me or any of my other phones and when I did call I would have to call up to 10 times for them to even answer, just for them to leave me on hold and cut the line. This store is the worst don’t shop here!!!!

Don’t waste your time with this place. 75% of the items on the floor are out of stock with an estimated delivery of 12 weeks. Once the 12 weeks come and you expect the item to be ready, be prepared for them to tell you another 12 weeks, then another, then another until you have to cancel. They have no idea when the items are actually going to be delivered and don’t care to find out. Useless workers, shop elsewhere. Update 10 months after order. Decided to cancel and bought else where for 1/3 of their price and was to able to get it same day. Don’t waste your time with this useless store.

I purchased a king bed frame and I also added the delivery service to my purchase. I waited about 3 weeks and I received the product. The delivery people dragged the bed from one side to the other while assembling the bed and scratched my floors to the point that i have to re do this areas. I called the store and they provided with a customer number which I filed a claim. For the past month, every week i had call to know the status of my claim and the only thing that answered is “we are waiting on the delivery people to answer”, I shouldn’t have to wait on the “delivery people to answer” because I did not contracted them I used a service that you guys provided. This is completely disrespectful towards a customer, to come and DAMAGE PROPERTY!! First and last time ill buy in this store.

Isa the sales person who helped me with my sale was exceptional. So the star is for him because if I could give a zero for their desk people I would. I ordered a fireplace last week of November 2021. We were told 3 months MAX. I called in February. They told us it was backordered and would have it by first week of April. We agreed to wait. First week of April, called again. Gave us April 20th. Called April 21st. Told May 7th. Called May 9th. The girl was completely rude and told us "I don't know, May 16, May 23rd, May 30th. Who knows. Nobody knows. and hung up" Updated: Tried calling again and this time they answered. The girl was apologetic and explained the issue with the warehouses. I understand its not their fault. I truly do. But sometimes, just explaining what you've done on behalf of the customer helps. Thank you to the person I spoke with today. July 2022 - Still no fireplace....or call from Ashley...So I decided to give them a call. Manager said they cancelled my order. What I had not received a call from them whatsoever not even to give me back my deposit. And she said it was out of stock. So a week later I walked in and found the desk empty. Looked around and the girl working was asleep on one of the sofas. I said Hi just here to get a refund for an order that was cancelled. SHE ROLLED HER EYES. Yes. I told her about my order and guess what she said the item was NOT out of stock. What the? So the manager lied? Then she said she can reorder but it would be more expensive. I said, but you cancelled it no me. She said she couldn't help me and was super rude the entire time. They really need to think about getting different desk people The sales people are super helpful. But your desk people makes customers NOT want to go back.

Beautiful showroom. Friendly staff. Prices are affordable.

I bought a TEMPUR PEDIC the worst unit. I had to have the service technician come over so many different times to replace the lift unit's on the base unit. And also the massage parts. The parts he came with were defective and had to be done over at a different time appointments. The form mattress is not even and at the bottom of the mattress to the base unit is a funny smell. The company will not do anything to help me with this mattress and base unit problems. I had to order a twin XL from another company because I'm in pain on that mattress because its not even it's sagging. And I have an extened warranty. I ordered a new mattress and base unit I don't know if you're company sent a floor model to me or a defective unit. I have a queen size unit. Is this how you're company does business. I need to have this unit replaced this is terrible going through this I lost money. My bedroom stinks from that unit now you tell what will you do to help me with this instead of passing the buck to other departments. Even the delivery people were horrible missing parts I had to go to the store to get the parts. And the delivery guys were upset about taking my old mattress unit away that was agreement I had to call the store up to have the salesperson explained to them. They knew about it because it was written down with the delivery men. Even the women that does the orders play's dumb and leaves you holding the bag. e bedroom stinks from that unit

Highly recommend shopping here. GREAT service and great products. We needed a sectional to be delivered by a certain date, but some pieces were out of stock but they made it happen! Laura and Jimmy were especially helpful. Highly recommend!!!

The sales are nice because they are trying to sell. But the services are not good. I have ordered a few pieces of furniture in early February, and it is now almost May and I still haven’t get my furnitures. We bought a few things but the bed and dining table set are not in stock. The sales told us that the bed and dining table set are not in stock, so we need to wait to arrive at the warehouse. But whenever it arrives, they will ship it to us. Whatever come to the warehouse, they will ship it first. So I have been trying to find out when can it arrive, the Ashley website cannot check the order and I can only call the store to find out. So when I call the store, they said they don’t know, there is no update and they will call me when it arrives. So I have been waiting and waiting and keep calling to make sure every two weeks. So I just called again today, they said the bed has arrived but need to wait for the dining table set to arrive. I asked them can they ship the bed first, they said no, unless you want to pay extra for the shipping cost. I am upset because that wasn’t what they told me when I made the purchase. And every time when I go into the store to ask about the order, they gave me a bad attitude. And I find out that most of the time, online price is cheaper. And you cannot do a price match online, you can only talk to the store manager to see if they can do it for you. I was going to order more stuffs because I need it, but with this experience, I will just buy it in somewhere else or buy it on Ashley Home website. Overall, I will not buy at this Ashley Home store anymore, it is not a good experience.

Absolutely awful experience. The moment you walk in, the salespeople hound you like vultures. There's no chance to actually look around and see what you like, all they want to do is make a sale. When we actually did end up ordering something from Ashley, it broke not even six months later, but they refused to deal with us, even though it was still under warranty. I would never consider purchasing furniture from here, or any other Ashley location; you can find the exact same pieces elsewhere, and actually be treated like a human being.

Nelson Rodriguez was an amazing help through out my whole process! He made me feel comfortable & helped me choose the perfect sofa for my new home. I was a bit annoying and indecisive but he had much patience and made sure I left with something I loved! Kaitlyn was also a great help ringing me up for my purchase. Ashley’s boss & workers are definitely amazing!

Receptionist are definitely very rude. You ask them a question and they reply with a smart remark. I don’t get why you would hire people like these ? More people have complained from what I see on these comments, Very unprofessional. In person and over the phone they give you an attitude. If you don’t like doing your job, don’t work there. They need to hire better workers, your gonna lose more customers with employees like those.

I like the furniture but There is no in stock the one i like

Ashley is the worst place to buy furniture! They lie to you, then tell you can’t return Very misleading and horrible place to deal with

Worst experience ever, I ordered the sofa in September 2021, it’s now Jan 2022 I’m still waiting for it, customer service in store is awful when I asked where is my sofa only answer they give me is keep on waiting until they call me and hang up the phone.

Horrible service !!! Treated my disabled mother like a burden and didn’t give her the help she deserved !!! Changed the prices of dining room chairs on her 3 times during her visit threatening her that if she didn’t open a card it would be higher even though she already had an Ashley card from a prior purchase! Tried to get her to open a new credit account. They are corrupt and only car about their commission

My fiancé and I came in to purchase our bedroom set. Charles S was very helpful and make the process easy and smooth. Thanks for all your help!

Very helpful awesome prices and Great service by Isa.

This was the worst experience I’ve had at any store in Staten Island. Salesman entered the wrong number for my mattress and frame, and it was delivered via third party who installed it incorrectly, leaving the bed on a slope. There was a hidden fee not placed in the contract, so they refused a refund on delivery. Front desk (Breanna, the WORST) could not be bothered, even after being spoken to by corporate. She also had the audacity to watch TikTok videos and roll her eyes instead of helping. Take your business elsewhere, Staten Island. This place sucks.

I purchased furniture here in June and was delivered August 9. A defective and damaged sectional was delivered to me and up until now it has not been replaced or repaired. Everytime I called the store the office manager directs me to call customer service. Office manager is very rude on the phone. I have called customer service, called corporate and im tired of calling Now I am been referred to call furniture doctors...this store is scam. Unnecessarily overpriced and they don't care about their customer service. AVOID THEM IF U CAN. I wish I can give no star..

I spent over 2 hours with Design Specialist Charles S. He was extremely helpful and patient. Wasn't pushy at all. Worked with me to get exactly what I wanted. I will definitely go back for all my furniture needs.

If you want to wait 5 months o more to get your items this is the place to go. Worst experience, never again. Hopefully when I get my order, Hopefully is the right one.

This is the worst place to sell furniture

Isa at Ashley Furniture is phenomenal and was of great service to me and my daughter as we shopped for furniture. He answered my many questions, demonstrated products expertly and offered solutions and alternatives to assist me, all the while including my daughter in the process. We had a great time picking out our furniture and would recommend everyone work with Isa! Thank you!

Diana was an absolute pleasure and was so patient with all of my needs. I am very difficult and indecisive and she helped me from start to finish with a wonderful disposition. She was helpful and honest! I did not feel like I was in a transaction, I felt like I was shopping with family. She is amazing and I recommend her for anyone who shops there. Thank you so much Diana for all of your help. You are such an asset to the store.

So rude Mangers and customer service

We have been looking for a new couch for a good price. We were approached by Diana at the Richmond location who was so friendly and helpful. She helped us find a couch in our style and within our budget. Diana really worked with us, making our first couch buying experience so smooth and painless! If you are in the market for any home decor/furniture, definitely go to Ashley and only work with Diana - she will take great care of you!

I placed an order online for a love seat, it was back ordered and they said it would be 4-6 weeks, no problem. I received an email in 2 weeks with a tentative delivery date- it just arrived bright and early in the time slot they said- looks great! Thank you Ashley!!

Ashley furniture on Richmond Avenue is the best. We had Isa the salesman and he did an outstanding job helping us with what we needed!!!

My husband and I went to Ashley in Staten Island, we were greeted by a nice salesman named Isa. He was very polite and knowledgeable about the furniture in the store. He left us alone to look, but kept checking on us to see if we had any questions. Even when writing up our sake he was polite. I think this brilliant salesman has a bright future. Even when checking out our purchase the manager came over and was talking to us like we were old friends. If you are looking for furniture and go into Ashley please ask for Isa, you won’t be disappointed

My second great experience at the Ashley store on Richmond Ave and I can't thank Isa enough! He's highly proficient in his work and understands the customers needs. Bri behind the desk is phenomenal as well and can't thank them enough! Thank you Isa you're amazing!

Had a very pleasant experience with the service, very satisfied with the quality of the furniture, big variety of choices and styles, highly recommend!

DO NOT WASTE YOUR TIME HERE!!! Sal the manger is very unprofessional and so is another worker Ann who works there. I called over the phone to ask about a order I placed they were laughing and not helping at all! I did have the opportunity to work with Dianna before working with the other two she was great. However my overall experience at this location sucked I will never do business with them again !

Isa is amazing! Personable, knowledgeable consultant that really listens to your needs and does his best in helping you reach your desired purchase. Highly recommend

My husband and I went to about 4 furniture stores before we went to Ashley Furniture store on Richmond Ave., Staten Island. We walked around a bit and no one really said anything to us which was fine. All of a sudden a salesman who was so friendly with a great smile asked us if we were being helped. We said no...he came right over and from there on was so funny, respectful, helpful, answered every question, was just the best! His name is Isa Jusuf..so if you go to that store...ask for him. He's very professional, honest and just a delight to work with. Loved the entire experience. The young ladies behind the desk doing paperwork....also very professional, pleasant and helpful. I will definitely go back to Ashley Furniture and I most definitely will ask for Isa Jusuf.

BEWARE Do not go to the Staten Island Ashley Furniture. Save yourself a headache and disappointment. It was one of the worst experiences I have had in my home. I should have learned my lesson I had an issue with them a few years back with my couch as well. I wanted to give them another shot. I ordered a dining room set in June they finally delivered the in August and it was completely WRONG. Not only wrong but damaged. Then had the nerve to tell me it would take another three months plus to get the right set that I originally ordered in June. I called the store, I called customer service, I called corporate and not one person even attempted to help me. The customer service there is horrifying. The level of incompetence and nastiness is absolutely a disgrace. Do you self a favor and avoid the store completely.

Working with Isa was a very pleasant experience. He was very helpful, knowledgeable, the process of buying 2 recliners and a dining room table was a breeze. He’s very personable and not pushy in the slightest. The products are great and he works with you in terms of your budget. If you go there you should definitely ask for him.

Isa helped us purchase a bedroom set. He was a 5 out of 5 with his customer service. He was extremely patience and professional. It was a great experience and I highly recommend asking for Isa if looking to purchase furniture at this Ashley’s location.

Do not get any warranty as they will not honor their offer. My couch lasted maybe a little over a year and it has been nothing more than a hassle these past few months trying to get them to replace it. Not only that but are also pushing blame on the company who does their insurance in the first place and asking for me to call corporate.

5 stars for store personnel on Staten Island. . Very helpful and excellent service. As for ONLINE PURCHASE “0” stars. Ordered piece of furniture to put TV on in December and was supposed to be delivered in January. It’s now JULY and they keep telling me that it hasn’t come in yet. Will never do anything on line with ASHLEY AGAIN. I canceled the online order.

Ok

Highly recommended great customer service, Ghazi pervious manager was very helpful on our purchase and a special thanks to the new store Manger Sal for helping us to get the order of our bedroom set today we been waiting for this delivery since April great experience. Thank you all for your help. Will be back soon to continue shopping for our home!!

Please bring Moe back. He was nice and the people there now are garbage

I had a good experience and felt the staff was helpful and accommodating!

Very nice well put together store..

This will be a long one.. I recently started my furniture experience with Ashley furniture on Richmond Ave (not my first This will be a long one.. I recently started my furniture experience with Ashley furniture on Richmond Ave (not my first time having Ashley furniture though) I went in to purchase a dining room set and living room set and was debating on a new mattress. When I got to the store Nelson helped us completely through the whole process and the general manager price matched both the dining room set and living room set to an unbeatable price which was amazing! Now the here’s where the funny stuff starts, upon checking out there is a cashier there who handles the checkout process I believe her name is Candace, who was on the phone throughout the whole process and actually told her GM to wait a second when he asked her a question bc she was on the phone, rolling her eyes, looked annoyed as if I was interrupting her day and was rude when speaking to my husband and I, dressed as if it was almost time to hit the club which I could careless about but there was nothing professional about it but I guess her dressing matched her attitude. I went in recently to pay off my living room set and spoke with a manger about the whole ordeal and she said something will be done (there is a lot I’m leaving out because there is just way to much to write) well guess what I called the store today to let them know that my furniture was being delivered butttt the screws were missing to the table, her response (deny the furniture, they will have to reorder it) I said “are you serious”? Her next response “well what is that you want to do” not mentioning that it will take another 2-3 weeks for a new delivery!! I want corporate calling me or that stores manager’s manager!!!! It’s sad when you have a bunch of nice people working at that store but just one person makes me not want to go there and ever do business with them again!!

Good service and price..

Easy access. Employees were very knowledgeable and helpful. No pressure like you might find in other furniture stores. Great selection. Affordably priced.

The reason why I gave one star not for their great furniture but because a woman named ANNE picked up my phone call today 2/2/2021 at 1:55pm and was absolutely RUDE and VERY SARCASTIC to me. I was inquiring about my delivery status and told me sarcastically "if i look at my invoice on the bottom where i signed and initialed shows would take about 4 to 12 weeks which be March 2, 2021" I called last week to someone else who very nice and mentioned to me to call weekly cause their can be other cancellation that would bump up my delivery sooner. This woman ANNE should not be answering customer calls. Because of her I will not be buying from Ashley furniture anymore so that I don't have to speak to ANNE.

🚷Do not go to this place❌ 🚷Do not do not do not I purchased a Sofa set June of last year(2020) from this Staten Island location and they gave me the worst service ever. I waited more than 7 months get my delivery. I got my complete order 01/29/21. I understand current situation with Covid 19.But no one ever contact me from Ashley until I call them.Horrible in-store service,and horribly phone service. I'd give zero stars if I could👎🏻👎🏻👎🏻. I hope this place will be closing soon if not change their management and staff.

Went looking for a recliner and found one with the help of Diana Stewart. Diana was very helpful and a very nice young lady. Thank you Ashley Home Store on Staten Island and Diana for a great shopping experience.

DO NOT BUY FURNITURE HERE UNLESS YOU WANT TO WAIT OVER 9 MONTHS! They will lie to you to make a deal and then make you wait forever for your furniture and don’t worry they’ll make sure to charge you the full price of the furniture the minute you agree to buy it!!!! Been waiting 5 months for my dining room set to only find out it’s now going to be another 3 months!! And if i buy furniture somewhere else I’ll have to wait again so now I’m stuck!!

Very good

(Translated by Google) I am very angry, less than a year ago I bought a living room set that was of poor quality I had not realized that the wood is broken they offered me to pay an insurance that would cover the exchange of the items or the return and when I call make the claim to get fixed they just said insurance doesn't cover it (Original) Estoy muy enojada hace menos de un año que compre un juego de sala salió de pésima calidad no me había dado cuenta de que la madera está rota me ofrecieron que pague un seguro que cubriría el cambio de los artículos o la devolución y cuando llame hacer el reclamo para que lo arreglen simplemente dijeron que el seguro no lo cubre

I had ordered through a 3rd party who sold Ashley furniture and due to COVID 9 months later I still didn't receive my order. I finally decided to go into the actual store today and was able to find the same sectional I was waiting for. Jimmy was our salesman, he was very professional and took his time to show us our options. I'm glad we were able to go in person and get the experience of shopping in store. Jimmy helped make the transaction smooth. I highly recommend Ashley's on Staten Island . Ask for Jimmy you will not be disappointed. Excellent customer service!

hello i ordered online and received my king bed frame in july, it was not properly put together and therefore broke so someone came finally and brought new parts and put it together, Last night while on the bed .. the bedframe broke again on the side rail and wooden slates in the middle.. i called numerous times and it will only let me leave a voice mail and no one has gotten back to me..

Great customer service. Mona was so helpful courteous, patient and funny I love my new mattress.

This one of the worst places to order a box spring and mattress the said 7 to 10 days now 3 months later still waiting sad very sad.now it's to late had to buy somewhere else

This Staten Island store is a rip-off They literally double the original prices and then they advertise 50% off . Please Compare this particular store prices with the Ashley website prices and you’ll see what I’m talking about .. for example this table showing in the photo below was priced 1060.00 at the store.. in the meanwhile on Ashly website was priced 450.00 ..

Not very helpful staff. Seems like they don't care. While I was there another customer asked repeatedly where customer service was, two sales people were too caught up in their own convo to even hear her. My dad had to show her where customer service was.

i have not encountered this level of incompetence in a long while! I just called this Staten Island location and the person who picked up was extremely unhelpful. I asked about sectionals as I noticed online they hardly had anything in stock. She told me that they were not connected with online; so I asked her if she can give me an estimate of what they did have in stock. She said she could not give me an answer bc she did not know what I was looking for. I told her any sectionals- I just want an estimate of what I’m going in for so I don’t waste my time. She then said she didn’t know (her only response for any question I had), that if I wanted maybe a 3 piece sectional, they may have 2 pieces but not a third. I did not accept that answer and the girl hung up on me! Really pathetic! I will not waste my time going there and they just missed out on a potential customer.

How can one store mess up so much? First of all, selection was quite limited and when we finally settled on pieces we liked it took another hour (on top of when we were browsing and selecting) just to put together the paperwork. After everything was signed and done, they tried to place our order only to realize that they can’t deliver to Long Island (which was the first thing we asked them when we entered the store). Later that day we get a call that, they figured out a way to deliver the furniture, but we will have to come back next week and show them ID in person. We come back and look over the order information, only to realize that they ordered one nightstand instead of two. Next of, a couple days before our delivery was scheduled we got a call that the coffee table we ordered was no longer available. Come delivery day (almost a month later), they not only delivered the wrong colored sectional, but the completely wrong bedroom set after we pointed out every piece we wanted to the manager in person! They completely ruined my new apartment. Update: The situation has (finally) been resolved and all of the proper furniture was delivered today. I have to give a huge thank you to the management for working to quickly resolve everything.

If you expect delivery during your lifetime, think again. If you expect a return call from the manager, think again! Asked for a manager at 3pm over the phone. Was told he was “at lunch”. 3 hours later, still no call.

Salesperson Andy was great. He made the experience great and I will definitely back

We had a great experience our sales associate Andy was wonderful and very helpful.

A lot of furniture was actually looking for a desk didn't have much but the furniture itself they had a lot of nice pieces I would go back there again if I was looking for something else

If I could give this place 0 stars I would. The worst customer service on the planet. We bought two beds, a couch and a love seat and kitchen chairs. The furniture took a long time to come but we understand with Covid. The chairs came and the company brought the old chairs downstairs and outside and put the new chairs in the kitchen. We then were advised the rest would be coming another day. We called to change it to a day we could take off work. We spoke to the store and were advised they would not take the couch but would move it outside and would take the old mattresses. When the delivery men came they refused to take the beds and said they would not move the couch. They were also extremely rude about it as well. We spoke to someone on the phone who wouldn’t give her name and they said oh the store must have misinformed you. Well that's a pretty big thing to misinform someone about. We tried corporate as well and they too were no help just transferring us to the same person who wouldn’t give her name and just kept saying they use a new delivery company. We made them take everything back and we will never do business with this company ever again because of this experience.

Very expensive here and uncomfortable Furniture sold here Very professorial staff here though

It felt good to shop and see people

Terrible Salespeople they lie tell you yes yes yes dont shop here goto Bobs in NJ .

Andy was great

(Translated by Google) 😂 I took ideas there to decorate my house (Original) 😂 cogi ideas ahí para decor mi casa

I purchased a Tempur-Pedic this year from this Staten Island location and they gave me the worst service ever. Repeatedly hanging up on me when checking order status and stating that there is no order status. I waited 4 months for a mattress and base to be delivered. Not only that, I have now come to find out that the electronic base was incorrectly installed now resulting in damage to my expensive bed frame. Horrible in-store service, horrible delivery service and horribly phone service. I'd give zero stars if I could.

The salesman who helped us was John.  He was really nice and greeted us immediately.  He asked us right away what we looking for. We showed him a living set that we saw online, but unfortunately, they did not have this set in the store but he directed us to a similar style set.  He had a good attitude, very patient, and we did not feel forced to buy anything. We spent time looking at other living room set but finally decided on the first set that he showed us. He also priced the set that had a lower price online without a problem.  The rest of the staff were very kind and was able to set up a delivery date that worked best for me without an issue.

The furniture's was too crowded. Need to be more organized

Buyer BEWARE they sold my daughter the bardarson couch,chance attoman the attoman had more firmness and support and within 2mo it looked like it was 5yrs old. She also purchased the Platinum protection plan a lot of good that did they ripped her off on that too. They over charged her on the furniture by $1000 They replaced the cushions by having them delivered and drop in plastic bags infront of her door in rain water. smfh who does business like that. Next stop BBB Lauren Cunningham. Fighting for my daughter who got ripped off by this store 😡 sales person is Josephine.

Charles was the associate who helped me and my husband. Very knowledgeable and extremely helpful. It was a pleasure dealing with him

I spent a little more money than expected, but got very good furniture for a great value. My salesperson, Dino R., was great. I would definitely buy from Dino again.

I will definitely be returning to this location, Candice was very helpful throughout the finance process.

First of all the salesman Moe was fantastic. Very courteous and attentive and made buying our king size bedroom set a breeze. When we were able to come back and pick up our merchandise, I had to wait for the staff members to break it down. Problem number one. Problem number two they couldn’t even wrap our merchandise due to lack of supplies. I had to beg them to use used wrappings from the mattresses they had unpacked. Problem number 3 when I asked for tape to tape the draws closed, I was given gift wrapping tape. I am appalled that the amount of money (over 2 thousand dollars) that was dished out and we couldn’t even get anything to wrap the mirror or any of our pieces. Unacceptable!!

Ask for Moe, Tell Him Kellie Kelz Way the YouTuber sent you.

John was very helpful. He help me find exactly what I wanted. Thank you.

Me and my wife went shopping for new couches. Seen a set that we liked the salesman gave us a price that we agreed on, Shame on me and my wife for not shopping around and getting other prices at other furniture place here on Staten Island. My parents liked our couch so much they decided to get the same ones. They were advised by friends of theirs to try Murano furniture on hylan blvd where they bought the EXACT set for $800 cheaper than Ashley. I never wrote a review in my life till now. I called up Ashley and Spoke to the manager ED and asked how in the world is this possible? the same EXACT couch EXACT brand and told them how unfair this was and said he totally understand my frustration but there was nothing he can do .I told him I did not blame him or the store but myself for not shopping around. Word of advise shop around before you buy.

Worked with Elena on purchasing new bedroom furniture.... she was absolutely wonderful and she worked with me on price. The entire transaction was smooth and simple. Will go back when I need more furniture.

Very large store with tons of couches to check out. The prices overall were quite high and they had a "sale". This sale just had all prices crossed out with no price given now that the items were on sale. Hard to gauge prices like this.

Terrible! Sales reps were legit fighting with each other and cursing at each other over stealing customers. Got duped into thinking I was getting a deal while I found the same pieces for cheaper online. This may be the worst managed furniture store I was ever in. Stay away! Take your business elsewhere.

On Nov. 11th I purchased a table set from Ashley furniture on Staten Island. I had to wait until December for the delivery. Upon receiving the delivery there was a very very large crack down about 1/3rd of the table. I quickly told the delivery guys who reported it and customer service called me while they were there. I was told their policy is to send out a technician to look at the table to see if it can be repaired before issuing me a new one. They said I would have to wait up to 4 days for this person to call me to come. I waited......heard nothing. I had to call back myself and ask what was going on because I hadn't heard from anyone. The new representative said she had no idea why someone would say they were sending a tech because my table was unrepairable. I had to wait until Jan 4th for the new table to be delivered and had to host the holidays with this large embarrassing crack down the table. Reminding you I purchased this table NOVEMBER 11th!! The week the table was supposed to be delivered I get a call that they can't deliver it anymore the 4th and have to reschedule and couldn't come again until the 18th of January!!! I spoke to someone from the Staten Island location to see if they would refund me the delivery fee since I had to wait so so long and they canceled on me the second time and I was told someone would get back to me in 2 days...that never happened. After waiting so long for the second delivery what's another 3 weeks right? So the 18th arrives and the new table ALSO CAME DAMAGED AS WELL!!!!!!!! That's right...second table was also damaged. At this point I was very annoyed because it was another day off I spent waiting for a table about over 2 and half months of waiting to get another damaged table. I called seeking compensation or to see what they would offer me to just keep the second damaged table and do you know what they offered me?!?!?! 50$....that's correct...50$ when I paid over 1500$ for the table set and waited multiple days off to still to this day not have a table without damage. They offered me nothing for all the hassle I had to go though and for the fact that it's JAN 20th and I still don't have the table I paid for is a joke. This company is disgraceful and I have never been so dissatisfied in my entire life and the customer service could of cared less. NEVER EVER use this company and I will NEVER use them again in the future...HIGHLY DISSATISFIED.

HORRIBLE scary experience!!! As I walked into the RICHMOND Ave store, on Saturday, November 2nd at about 2:15, A sales person insisted on talking to me, I was in a hurry and responded that I was just looking around, browsing for a coffee table. This salesperson followed me around the store walking about 6 feet behind me with her clipboard , as I was walking out the store because I felt so uncomfortable, I asked her why she was following me. She began raising her voice and pointing her finger in my face saying 'let me tell you something , it's my job to follow you!' When I asked her why she was yelling at me she became more infuriated and started screaming louder catching all the shoppers attention including other sales people. She then told me to leave the store. When I asked one of the other employees who intervened for the salesperson's name he stated that he was not allowed to give it to me...therefore I took some pictures. Look at the pictures of the salesperson who was screaming and pointing her finger at me in the background laughing! I guess she thinks that stalking and harassing shoppers amusing! The bald guy is the one who refused to give me her name! I tried to reach the corporate office I was on the phone for about 45 minutes and kept getting transferred from one call to another other...absolutely disgusting company in every way possible! I honestly cannot stop shaking from this aggressive encounter.

Zero star! Don’t buy from Ashley! I had the worst experience ever. Took over two months to get furniture delivered when they guarantee 2-6 weeks. The sofa was delivered missing legs. The dining room bench broke the first time someone sat on it. I have been having nothing but issues trying to get the bench fixed. Guest relations blames the showroom, the showroom blames guest relations, an outside repair tech needs to come to my house to assess the damage before ordering another one which can take 2-6 weeks again. I’ve sent emails with pictures of the broken bench to multiple accounts and never once heard back from anyone. Today is Jan 8 and I’m still waiting for the furniture I originally ordered Nov 11th. Customer service is horrible and everyone just passes the buck. I needed all this furniture for Christmas which came and gone. I have a party this weekend where people need to sit down and I was also promised the replacement chairs would be delivered to the store today. Receptionist states delivery didn’t happen maybe it’ll be here next week. I was willing to take 2 chairs from the display just to have something to sit on and was told no. At this point maybe I’ll have my stuff by the spring. I will never go back to Ashley and I will never recommend it to anyone. Corporate was no help either. Please take your business to another store.

Beautiful Furniture

Great store, great salesman Dino Reversi. Highly recommend. Go see Dino at Ashley Furniture.

Salesman Dino was very rule to me, I ordered $3000 furnitures from him, and he told me I will receive them in two weeks. I did not receive them after two weeks , so I sent back to find out why. This time he told me that my furnitures will arrive in 2-6 weeks. I just move in our new house , we really need our furnitures. I try to cancel my orders, and Dino told me there will be 25% charge.

WORST CUSTOMER SERVICE EVER! They never call you to set up a delivery when they say they will. Had to call them each time to set it up. And they didn't have our records the third time we called about our couch. Delivery guys were rude. Had to take off from work 3 times for them to fail to deliver! Absolutely the worst customer service! DO NOT GO HERE!

Worst experience EVER!! My wife and I ordered a QN Sleeper Sofa Columbus day weekend along with a dining table with stools. We received delivery 3 weeks later and the delivery team didn't even bother to take the sofa off the truck because they deemed it was too big. We went back to the store the next day and spoke with our salesman, Kenny, gave him all our entry way measurements and were told, "It'll fit!". So we rescheduled AGAIN, this time our delivery was pushed 4 weeks later. This time the delivery team actually took the sofa off the truck and the sofa was too big. Disappointed with Kenny, we went back to the store for a 3rd time, this time we chose a much smaller sofa so there wouldn't be any issues, or so we thought. We set up delivery for the following weekend, waited for a delivery confirmation that never came. I called the store numerous times, each person less helpful than the last and was finally told that the delivery wasn't scheduled because the warehouse was out of stock. Absolute WORST customer service I've ever experienced and will NEVER SHOP THIS STORE AGAIN!

sales woman dina was fantastic ....extreamely helpfull plan was to buy dineing set wound up buying dinette , liveing room and bedroom.... thats when ya get a great sales lady felt comfortable with all perchases shes very good. thank you dina !

Poor customer service.

Shout out to Brandon at the Richmond Ave. store!!! super helpful with my new kitchen table, he went above and beyond to help me out.

Dina was wonderful! As soon as we walked in we were greeted with a smile! A true professional; honest and extremely patient! She explained everything in detail .

The gentlemen who helped us in the store was amazing. He greeted us as soon as we came in and find exactly what we asked him for. The service was fast and the staff was kind. I'll be back to review about the couch when it is delivered.

Not the store but the people that work there behind a counter or sheisty

Dina was a wonderful and friendly polite sales person who was very knowledgeable about what I was looking for. I will be going back soon for more pieces of furniture I need and I’m definitely going back to Dina for assistance.

For the second time I was provided with amazing service by Dina shes very friendly down to earth and always works with me to find something in my budget

The store service is very good .The people are very nice. Thank you Dina for helped me.

Excellent furniture for your house

Dina Moharam did a great job helping my parents purchase a new sofa for our home. She was very kind and we'll spoken. I would highly recommend her to anyone who needs any assistance!

Everyone from the salesman to the deliveryman were curious and knowledgeable l will definitely return for future purchases

Huge store. Product has really changed over the last few years. I don't think I would buy anything here.

Friendly staff. Big selection.

I went to Ashley furniture and I met Dina who helped so much. She spent time with me showing me and answering questions. She is very kind and that kind of people who understand their job very well.. 🚫❌❌☟☟🔚 It was my first time to buy furniture from ashely store and it is my last.They don't know how to deal with customers and they don't check what they deliver to customers. I have bad days dealing with the gest service who don't respect people and they lie on the customers and they sent me a damage furniture and people who don't do their job at all.I am really sorry to myself because I made a bad choice when I went to ashely store. I will never do again.

I ordered 2 Ashley brand mattresses at this location and was told I would have them in 2 to 3 weeks. It took them closer to 3 weeks to make them and after they went to the warehouse, they called me to schedule delivery for another 2 weeks. Overall for 1 full mattress and 1 twin mattress it will take me a month and half for something that should've been made and delivered within 3 weeks. Had I known it would take this long, I wouldn't have ordered those. Next time salesppl need to be more clear and honest.

I am moving into my new apartment and I was cruising the store when Dina enthusiastically greeted me and asked if I was being assisted. She was the only representative who approached me in the 30 minutes I was there. We literally spent over three hours picturing and envisioning how my new apartment would look. She helped me choose every single piece of furniture and even advised on how I should decorate each room. She was so helpful and sweet and down to earth regardless of how indecisive I was, all while assisting two other customers at the same time. Then she went out of her way to help me and fought for me to obtain the most affordable rate possible. To anyone visiting this store please ask for Dina!! She provided me the greatest and most exceptional customer service I’ve ever received. Thank you Dina !

Great work done by Dina. The attention was great and knowledge of the furniture help me decide and get the right deal. She was very helpful. I thought it will be so hard to be in Ashley with my kids,but with Dina's patients I made it through.

Misleading advertising. Add claims 199 for a bed. Manager said 249. He states that the add is placed without the stores approval

Everyone was super helpful and helped us with furniture selection, measuring and color coordination. I highly recommend Ashley.

I’m not the one to write reviews, especially poor ones. But in this case feel obligated to do so because of the horrible customer service experienced with this place. First of no one picks up the phone when calling the number they provide to reschedule or cancel you delivery, it just rings and rings during regular business hours. So had called the store and spoke to CSR named Corry who was pleasant and rescheduled my delivery per my request from 9/21 to 10/1, “you are all set sir”. So all was fine till Sat 9/21 when I’m away on a gateway and they call my cell saying that they are at my door. I explain that I had rescheduled with Corry from the store, they then proceed to call me a liar and threaten me with a restocking fee. Call and ask to speak with a store manager and placed on hold for half hour and then disconnected line.

Trash

Friendly staff

I really regret leaving a positive review for that place. They delivered the wrong item. Wrong color and after the delivery people came and delivered the item, they were instructed to come back and take it. I was told to contact customer service and the store manager. Customer service are very rude and disrespectful. The store manager is no where to be found, always busy with the client, wouldn't return my numerous phone calls. I did not get any confirmation of when I should receive my item. They ruined my plans, I have family coming over from abroad and they are gonna have to sit on the floor until God knows when. Dont buy from them. Horrible service.

Shopping for recliner. Way too oversized, minimal choices, no options.

I went to Ashley and met Dina the sales person she was very patient with me and my husband. she took her time showing us what we are looking for. She was very nice, the smile didn't leave her face😀😀. I felt like we are family. I will come back and send all my friends to her. Thank you Dina

Dina and Breanna were simply amazing,pleasant to talk to,very patient.i would definitely buy from there again

Dina was the best! She helped us find exactly what we needed. Went over and above to make sure that we were satisfied.

My family and I had Dina as our sales representative. We had a very good customer service experience from her. When you go there, I would recommend requesting Dina as your guide to buying furniture for your home.

Deana is a very good sales lady,

Dino Reversi was patient and informative without being pushy. He helped measure and coordinate various pieces for multiple rooms. We were pleased with the wide variety of colors and types of pieces. We were able to purchase our entire dining room and living room with ease. Dino looked at pictures of our space and helped us organize our thoughts and ideas without being pressured. I highly recommend this store and asking for Dino when you come in!!! Breanna helped us check out and was informative and Courteous.

Our experience in Ashley Staten Island was amazing because of Dina. She is amazing person ,helpful,very patient and professional.many thanks Dina for everything and your explanation.will tell our amazing experience for all my friends and will request Dina to deal with.many thanks again

Our experience at Ashley furniture was great! Dina was very helpful and knowledgable! She found us what we wanted and even in our budget! Thank you so much for all your help you did great!

Dina was the absolute best! She made the whole experience amazing. She was very patient throughout the whole process and helped us make the right choices regarding our mattresses. She went above and beyond to make sure all our needs are met. Overall fantastic customer service. I will definitely go back to her for my next purchase!

Went in looking for a specific couch and Dino helped us right away. They did not have ours in store but he was able to show us something similar to match the feel and color so we could get a good feel. He also matched our price to online so we got a great deal. He was very nice and helpful. Highly recommend speaking with him. They gave us a deal on our protection plan as well. Breanna who check us out was very nice and helpful too. Overall great experience.

Dina from the Richmond Staten Island store was incredibly sweet and amazingly helpful. Great experience!

Dina Moharam SHE IS THE ABSOLUTE BEST SALESWOMEN👏👏👏👏👏I only visited the store to look at the furniture but she made me really convinced to buy it. She is really nice and her approach was amazing. I am coming again to work with her if I want to buy any furniture. She helped me find the perfect piece of furniture Thank you Dina!!!!!!😃

Dina Moharam was the one who helped us pick the furniture. She gave us an excellent customer service as soon as we walked in she was really nice to provide us with the perfect choices. She definitely would be a tremendous fit to be a manger. 😄😄😄😄😄😄😄😄😄😄😄

Thank you so much Dina. You were very helpful and knowledgeable of everything in the store. You have made our visit to Ashely very easy and comfortable.

Great furniture. The personnel is attentive and polite

Our shopping experience at Ashley's was a pleasure thanks to Dino and Shawn. Dino gave us our space to peruse the store at our leisure and was great when it came time to discuss the items we wanted to buy. He was very friendly and a delight. Shawn was helpful in making sure our furniture would arrive on time. Highly recommend.

My gf and I came into the store for a bedroom set and was very pleased by the customer service. I wanna thank Candice for her exceptional customer service.

Was helped and supported with. Being pushed or hounded. Easy and pleasant buying experience.

Went into the store and had an anazing experience. Candice was very kind and helpful when it came to paying for the furniture. Great experience.

Thank you Bernadette you were very helpful and we will be back again. Thanks again for your courteous service and help picking out living room furniture

They gave us a $1000 credit limit. Unfortunately they neglected to tell us the fine print that unless we paid in 90 days they were going to charge us %120 interest. So our furniture cost us $900 that has already been paid and now we owe $1000. Please don’t ever make the same mistake we made. We trusted the sales people there and they screwed us over so bad. I never wish this upon anybody.

*BUYERS BEWARE * I was overcharge $1100 compared to the prices on the Ashley website. Compare your Receipt to the prices online. Very disappointed. I was a loyal customer for many years. Raymour & Flannigan here I come... **Please be careful with the prices **

Bad quality, bad finishing will never ever buy again from them .

John was an amazing salesman. He had a lot of patience with helping me choose a bedroom set and living room set. Brianna was also excellent with her customer service.. They both were very helpful and made my experience at Ashley Furniture amazing.. I will tell all my friends and family to shop at Ashley Furniture.. They made me feel like a million dollars.. Thank you John and Brianna for all your help..

Disgusting delivery service! Bad, very bad delivery people! I hope they would never experience the same disgusting service as they provide today to old ill lady. If you have a chance to avoid this store, don't go there.

Great experience for both our bedroom set and living room set. John really helped us out.

I came into the store and had a very pleasant experience. Candice at checkout was very nice. She was always smiling and had a very warm and positive attitude. I will definitely be coming back.

If I could give this place ZERO stars, I would. Giving them one star is far too gracious. I placed an $11,000 order. When it arrived, they sent me FILTHY chairs (that were tossed in the back of the delivery truck without any protective covering) and a $3,000 bedroom set that was engulfed in MOLD and CRACKED headboard. The delivery drivers proceeded to place a gaping hole in my ceiling and leave a three foot scratch on my newly painted walls. Upon rejecting the order (because I’m not spending thousands of dollars on disgusting, unsanitary, and filthy furniture) I was responded to with a $180 rejection fee. Listen to these reviews. This place is horrible.

I like to give a huge recommendation to sales associate Harry Stamer of the Staten Island store. Thank you for your outstanding service, your kindness, knowledge and professionalism was much appreciated

When I came into the store, one of the workers named Candice showed a great deal of customer service and explained everything in full detail.

I had a great experience at the Ashley store in Staten Island. The furniture selection was great and I found exactly what I was looking for quickly. When it came time to pay , Candice was extremely helpful and answered any questions I had clearly in a way even I could understand. All in all, a fantastic store.

i had an amazing experience and Breanna was helpful and explained everything to me in a good way

This Ashely homestore is great. Very helpful, Breanna is also very helpful and let me know a lot of informational things. The furniture is also great.

My mother, my grandma and I came in look for a nice set of furniture but they had plenty of questions and Breanna was extremely helpful with answering them all. We will definitely be returning customers. Thanks Breanna!

I had a very pleasant experience & Candice at checkout was super nice and friendly.

Breanna was super helpful , she helped me and my family understand some of the questions we had and explained everything perfectly thank you !

After picking the furniture I wanted, I went to Breanna and she helped answer any questions I had. She informed me on payment plans, and information on shipping. I recommend anyone to visit Breanna in customer service if you are having troubles or need questions answered.

We had a great experience this morning at this store. Bernardino Reversi was very helpful and not pushy. He was respectful and was resourceful in finding answers to our questions. Breanna at checkout was also very polite and detailed.

Beautiful furniture! Jo Jo Caputo is great. So kind and helpful. She makes the process easy. Definitely recommend her!

Great Memorial Day Savings!! Superior customer service. Ask for Kenny. He’ll take good care of you : )

Mr. Michael Peoples guided my through my purchases of a bedroom set, He was very professional and extremely efficient. He took his time helping me pick out the perfect bedroom set. I would gladly have him help me again for my next purchase. Sincerely, Gina

Great experience at Ashley furniture. Dina provided excellent customer service and made shopping for my first home very easy and accommodating. Will definitely be purchasing from them again.

Walked into the Staten Island location, really just to browse. Ended up ordering 3 rooms of furniture thanks to Dina. She was carrying end tables across the showroom to make sure we had exactly what we wanted. Went home that night, went online and found a bedroom set we wanted to add. Called her & she added everything we wanted to our order. Looking forward to our new furniture. Thank you Dina for the excellent customer service !!!

(Translated by Google) Embarrassing what they do with the deliveries, I still have not finished delivering a bed that I bought 1 month ago. (Original) Vergonzoso lo que hacen con las entregas , todavía no me terminaron de entregar una cama que compre hace 1 mes.

You think you’re getting a good deal but have to wait the full 6 weeks for delivery. They can’t even confirm when the furniture will be in stock. All dates are “estimated”. They also don’t refund the purchase until you wait the full 6 weeks. I’m surprised this store is still open since they can’t fulfill an order.

Went shopping here a few months ago and the sales associates followed me around the whole store — from the moment I walked in till the moment I left, I was being followed. Made me feel super uncomfortable. They were acting as if I was going to steal something, would not recommend.

Dina was absolutely fabulous!!. She was knowledgeable and friendly and got us a GREAT PRICE!!! We loved working with her.

Before you buy...read all the reviews..good and bad...good reviews are about how helpful they were at the store..Bad reviews are about how their delivery is horrible and how they have the furniture marked up high and online it's way less...they will match it but you have to tell them...Example..I saw a coffee table that is 800 in store..online its 300..but beware because that coffee table would take weeks to months to get... My daughter bought furniture for our apartment and we were lucky to get it in 2 weeks only because we were on top of them and were willing to cancel the order..one item that she got for me was a accent cabinet..after waiting 6 weeks and numerous calls (getting a run around) I told her to cancel it and get your money back...How long were we supposed to wait?? They sure suck up to you for that sale and once they got your money...forget it...Who whats to wait so long... BTW..the good reviews are made in the store..they ask you to leave a review..I wonder why..it's because they want to drown out the bad ones...

What a great experience at ashley furniture home store On Richmond ave ! From the moment we walked in we were pleasantly greeted by Dina who spent well over 2 hrs with us (two very indecisive woman ) helping us decide on pieces , giving us her opinion even picking up furniture and moving it so we can see color combos ! She was patient kind and very attentive but not overbearing or pushy . When it came time to pay without even hesitation she gave us the BEST PRICES. No negotiating it was awesome . She actually gave us her phone number so that if we have questions we can call her any time ! Dina was our persinam interior designer for the day so fun ! Shawn at the customer service desk was also such a delight and helpful with looking up our account and explain the breakdown in detail and answer all question ! We will deff be working with Dina Shawn and the general manager again

First off they charge a ridiculous amount of money for the same exact furniture priced much cheaper on the website- had to go back the next day to cancel my order only for them to use the website prices which they honor if someone figures it out. Second- they gave me a 5pm-9pm delivery window- they called the next day to say they will be there between 10-2pm and if someone was not at the door to accept delivery they would charge me a 25% restocking fee which comes to $1250! Disgusting service and if I knew any of this I would never have walked into this store.

The store has allot of variety and great prices. The staff are very friendly and helpful. Dina was the person who helped us buy our bed and she was amazing. She was very thorough with everything and helped us get the best deal we could get. Highly recommend this store.

I have ordered a table set with alot of other things about two months ago. One of the tables came broken the first delivery so we rejected it and ordered a new one. They called and said it had arrived then they delivered the same broken table again !!!!!!! This is ridiculous and so frustrating.. so I went back to the store and chose a new table.... The manager promised he would call me in two days to set up delivery which he didn't do....... so I called again turns out he never updated the system with my new selected table!!!!!!!! I honestly don't know what's going on... I've never had such bad service and bad products with no proper support before!!! I do not reccomend this store to anybody !!!!!!!! Very dissapointing

Dina from the Staten Island location was the person that helped us out as soon as we walked in. She provided excellent customer service and went above & beyond to find us the best deal. She wasn’t pushy, she wanted to make sure she met all our needs, and was very patient. I will definitely refer and come back in the future as long as Dina is there to help me out. My bf and I are very happy with the furniture we picked for our apartment.

Did not like the quality of the furniture and the sales people where annoying

Ashley HomeStore in Staten island is the most accommodating store I've ever visited. Dina M was our salesperson and she was fantastic. Shawn the customer service rep was also top-notch. We will visit again for sure and be looking for Dina!

Purchased sectional sofa back in January. 6 weeks later received delivery with 1 piece missing.Called store in Staten Island about 5 times to get a refund for missing unit. Was told that I cannot get full amount refunded to me for some reasons that I could not understand. Finally decided to stop by at the store. Spoke to a manager who promised me to get it resolved and call me back within 2 days. 4 days later no calls and no updates

Furniture came with some scratches touch UPS Dresser has a bubble on veneer Delivery people took pictures then told us to wait for a phone call then left when I got the phone call they told us that the delivery people were supposed to Wait and take furniture bank Very disappointed I do not recommend buying furniture here

My experience at Ashley Furniture was amazing. I was helped by Dina, and she did an absolute fabulous job with helping me get the furniture I need, at a great price. I will definitely go back and shop again at Ashley furniture in the future and Dina will be the person I will ask to help me again.

Met with John on Saturday March 23. He helped us not only find the right bed and mattress he got us a great price along with 0% financing. Go work with John!!

Linsey Sarno was very helpful with helping us find a recliner.

We went there today to buy a table. Our sales person Dino was amaizing, very professional and friendly. He helped us to chose the right one for our dining room, gave us a big discount. Nice place and wonderful service... Valeri

If you go there ask for Dino. The guy is absolutely brilliant, very friendly and professional. He helped me to buy a dining table. I am very happy with my purchase and very pleased with the service...

We had the best experience with the sales representative, Dina. The manager, Tony, was amazing too. The best out there.! Offers that we’re not even posted were offered and executed!

My husband And I had purchased a coffee table a few days ago and We were very pleased with the service we got from Dina at the Richmond ave store. She was very helpful and very attentive. I highly recommend her. If u go to Ashley ask for Dina .she is very nice and helpful . We are very happy with her service ;)

I loved it . It was amazing .

Dino is a wonderful associate, made us feel comfortable and the experience enjoyable

I recently ordered furniture and it’s been 8 days since I’ve made my purchase. I was told 2 to 6 weeks. At first I was okay with waiting 6 weeks but, After reading all the horrible reviews online I decided I am no longer willing to wait 6 weeks. I refuse to take a chance and wait the 6 weeks only for you guys to give me the run around. So far I am satisfied with my order and Dina was awesome and I am 1 million percent satisfied with HER customer service HOWEVER, me waiting that long isn’t an option! After 2 weeks on the 14th day if all of my furniture isn’t in my apartment I’d like a refund. From what I read just a month ago a customer posted a review that it’s been over 2 months and you guys still have not delivered her items! That’s insane. It wasn’t a few bad reviews it was A TON! I see a lot of good reviews about the person who is selling them the furniture but no good reviews about delivery. It’s insane how we spend thousands of dollars on merchandise and that you guys can’t even provide a date. I am very very nervous! You guys build yourself a bad reputation hopefully you can make an example out of me and give me some good delivery service so I can go back and delete this post! I regret posting this but I refuse to be like the rest of your customers sitting and waiting. I wish I would have did my homework and read all of your reviews before I made such a big purchase because honestly I am disgusted with what I read! Just an up date still nothing. Took my money nothings in my house not a phone call nothing... NEVER AGAIN WILL I EVER SHOP AT ASHELY! I called the store Dina told me they have a most of my pieces waiting on more and that I should call their main line or the place that does the shipping to get a split delivery... I called the first time the man hung up on me I called the second time and a lady said they cannot do a split delivery. They couldn’t give me a delivery date and had no idea when all the missing pieces will be available. Real professional

Love this place! Our sales person Dina was absolutely amazing. We went during a big sale and got $8,000 worth of furniture for $3,000! And let me tell you guys that it was indeed worth every single penny. Dina girl you rock, keep up the great work! Thank you! We are definitely looking forward to go back soon to make a more purchases.

Very happy with my bedroom furniture that I recently purchased through Dina. She was great, helpful and very patient ! She helped me find the right bedroom set for my new home ! Highly recommend Dina when shopping for furniture at Ashelys !

I shopped in many stores before but this one was amazing. Dina M, the sales representative was the most professional and knowledgeable and the manager Charles was great. 5 star service

So here I go looking for some furniture and so I go to Ashley and I am greeted By Dina. Amazing personality and very knowledgeable. She takes me thru the store as I am telling her what I'm looking for and she nails it. I was so impressed I opened an account with Ashley Furniture. Dina thank you for the personal service you are truly an asset not just this store but to the Ashley brand and any store you may work in. Keep doing what you do. Ashley should be proud to have employees like yourself in their stores. Sincerely SSG Rodriguez US Army

It is a pleasure working with Dina. She answered all of our questions and is very accommodating. We recommend Dina highly and have become her customer. Dina - Thank you for all of your help.

I went looking for a couch and was indecisive but Jojo took her time, was so patient and helped us pick the Perfect fit for our home! Thank you for your help! We love our new sofa!

(Translated by Google) I was delighted with the attention and accommodations that Dina gave us, she is a love Better, thank you for your attention you the best (Original) Quede encantada con la atención y las acomodaciones que nos brindó Dina ella es un amor la Mejor,gracias dina por tu atención you the best

First I am a returning customer of Ashley's. I love their style , quality and prices. This time around I went to the Staten Island location and had the BEST Salesperson. Her name is DINA M. She was pleasant, friendly, extremely knowledgeable (on all the items I wanted) and had patience of a God. I am a very picky customer and she made sure that I was happy and all my needs were met. SHE Is a GEM!!! I highly recommend her and encourage asking for her at the Staten Island location. I will be shopping soon for a bedroom set and She is my GO TO GIRL! REMEMBER ...ask for DINA M.

When we first went to Ashley Furniture, we were looking for a couch. However, we stumbled upon bedroom furniture that we loved, instead. After doing my research online, we decided we wanted the bed, 2 nightstands & the chest of drawers. I priced it out and was prepared when I went back to the store to order (we couldn't order online and get full setup delivery - only UPS, which I thought was strange). At the store, Isabelle began to calculate our order totals. I noticed prices were significantly higher than online, so I brought it up and she "price matched" the online prices -- DO YOUR RESEARCH! All of the items in store are MORE EXPENSIVE than online. We set up delivery for a few days later since everything was in stock. Two days before delivery, I decided to maybe add another piece to the order -- which was also in stock. I called the store and they said "we can't add anything because Wednesday's delivery date is already full." But we already had a delivery appointment for Wednesday -- they just had to add another item to the truck! In the end it worked out, but Ashley lost out on another sold item. Overall the product is good & was delivered on time; just be sure to do your own research.

Overpriced... Website is cheaper. The representative Isabel, was an absolute delight. She helped us find the perfect dresser.

I had a really great experience!!! I was helped by Lindsey, she was very friendly n not pushy at all!!! She helped us buy a BEAUTIFUL Ultra Plush sectional, my husband n I ate VERY SATISFIED :)

Dina was fantastic !!! We got the couch we needed and wanted ... She was really nice and professional thank you

Dina is an amazing sales person, she provided excellent customer service, she answered all my questions, she provided the best accommodations. If you ever want to buy anything from Ashley Furniture store, she is the best person to go to!

Dina was extremely helpful with all our furniture need I recommend highly ask for Dina moharam.

As a returning customer to Ashley Furniture, I decided to stop in one evening to look at bedroom sets. The salesman was very polite and knowledgeable. It was close to closing time and my wife and I were advised to look online and return to the store with the online pricing. The sales man made us believe that he was going to honor and beat the online price. We found something that we were interested in and when we returned 3 days later the manager did not want to honor the price. He was dismissive and abrupt with my wife. He stated that the price the salesman gave her upon her return was the best they can do, which was $120 more than we had found online originally. This branch has poor management and customer service. We ordered our item online today for even cheaper than we originally found it.

My welcome was super friendly . I worked with Dina and she was amazing, helped me with what I needed And worked with the manager for the best price for me . Super happy with my furniture ♥️

We went to the staten Island store, Dina, our sales person, was exceptional! Helpful and incredibly accommodating! she measured everything to make sure it fit and more importantly she made sure we were happy with our furniture.Overall our experience was way better than i thought, We will be coming back for sure for the dining room and the guest bedroom set. Highly recommend.

Everyone was very helpful and knowledgeable. They made the process very easy and made sure they gave me the best possible price.

We went to Ashley si and met with dina.she was great help through entire process her knowledge and help much appreciated .

The customer service rep that helped me and my husband with everything that we needed. He also worked with us to get a good price on the stuff we bought. He was very pleasant and gave us a good deal.

Great service, product offering, quality and value, found just what we wanted

they have bad customer service and i feel uncomfortable to answer my questions

Dina Moharam was very helpful with our purchase. We had a problem with the delivery of one item that came with our purchase of a matress, but Dina didnt left us hanging. She was on top of everything and even if its not her fault, she's willing to help us and update us of whats happening. She's recheable during working hours and she was in touch with us almost everytime. Giving 4 stars because even tho the store did messed up with one item, Dina made it possible for us as a customer to have a good experience in buying at Ashley Staten Island

Dina from the Staten Island was incredible! Excellent customer service skills, very helpful and was very thorough when explaining things. She made our shopping experience fun and esay!

Dina from the Staten Island store went above and beyond. Sold us the perfect living room set for us, took measurements, educates is on the protection plan all while I was asleep on the sofa! (I was listening). Dina was fantastic and I will definitely recommend my family and friends to go see her.

I usually hate going furniture shopping because of pushy sales associates, but Dina was a breath of fresh air. She’s patient, not pushy at all, and listens to the needs and wants of the customer instead of pushing for what would work best for her. For two days she entertained us and guided us until we finally made up our minds. Even then, she offered to give us her private contact info in case we had problems with delivery. This kind of customer service is rarely seen nowadays and I’m glad we walked into this store!! Thank you so much Dina!!!

What an amazing experience I had at Ashley Furniture today! I was greeted immediately and everyone was attentive, not pushy. When I was ready to speak to someone, Dina introduced herself. She was warm, friendly and knowledgeable. I explained what I needed and she worked diligently to help me get what I need within my budget. I am a very detailed and picky person and Dina didn’t mind helping me for nearly 2 hours before I made my decisions. I can’t thank her enough for being an amazing professional and not just a salesperson. I would also like to thank Breanna and Kiana for there assistance as well. They were personable and super kind to my daughter. The service was amazing and I’m so pleased with my purchase. Thanks again Dina, Breanna and kianna!

Went into Ashley looking for bedroom furniture and was greeted by Dina. Great selection and very fair prices. She was very helpful and knowledgeable about the product. Thanks again!!!

Our sales associate Isabel Savi was so helpful! My fiancé and I walked in just browsing around and she helped us pick out a beautiful sectional with matching ottoman. She worked with us to get a great price ! She was great. Would recommend her !!

Had a great experience. Dina helped me and she was so helpful! She helped me find things that fit my style and explained everything.

I do not recommend this store. I ordered a dining room server. When I purchased it, I was told 2-6 week delivery. Even though it seemed like a long time to wait I decided to go ahead with the order and my salesperson, Mo, told me I could call in a couple days and they would be able to tell me when the furniture would be in. I called the following week and they had no idea of the date. I called several times and no one ever had information. Finally after 5 weeks I tried again and the girl I spoke with said she just got a chance to call their distributor about the order. Needless to say, after 6 weeks, I still have not received my furniture. No one I spoke to seems very professional or helpful.

This place blows Bob's away for discount furniture. Bought a couch and fireplace TV stand here. Great price and fast delivery. I just didn't like that they kept pushing the protection plan which I wound up buying. I guess that's where they make their commission from mostly. But overall it was a pleasant experience and the furniture is really good quality. Time will tell on that.

Came here to buy a new couch. Dina Moharam was so lovely. She was super knowledgeable, helpful and made the entire experience enjoyable : )

Thank u soo much dina moharam for a great job.Dina was very knowledgeable, patient and really an overall pleasure to work with. Tony the manager was also very helpful and wirked with me on the numbers. Both employees are a valuable asset to Ashley. Elizabeth

The worst experience, especially with customer service .

Had the privilege of being helped by Dina moharam, she was extremely professional and made everything a lot easier. Had a great sense of humor answered all of my questions and made my experience their fun. I appreciate everything she did for me moving into my new apartment. Thank you.

Nice staff, but prices were outrageous.

The Ashley Homestore in Staten Island has a beautiful showroom that is conveniently set up to display all their lovely furniture. My customer service experience was amazing thanks to Dina M. who was so helpful and knowledgeable about the products and which ones might best suit my family! The entire staff was friendly and created a welcoming atmosphere. Great experience overall!

We went to ashley furniture Staten Island looking for dining table and queen bed and kids bed , we were greeted by dina moharam . She was very helpful and showed us all the furniture that fits our budget , Explained the whole process of delivery and assembly , made everything crystal clear . She was committed to excellence in customer service . Thanks dina and ashley furniture .

I met Dina at the store. Knew exactly what I wanted for the best and fair price. I searched the internet for the best price and Dina beat them. Caring and honest. No sales pitch. It was a pleasure!!

Dina was incredible! Her manager, Tony, gave us an amazing deal! Only work with them!!

Sales person Dina Moharam was a pleasure to deal with, very knowledgeable and straight forward on me making our purchases..anyone looking to buy furniture stop by Ashley's in staten Island and Ask for her.

After receiving the server the delivery guys made an very bad job setting it up they misaligned the pieces together and switching the screws so some went through the wood completely. We found out that the delivery guys are from a third party and not related to Ashley. So we called customer service and immediately they made a decision to replace the server and thanks to gentleman names Annas he was very professional and helpful. Thanks again

Jose, Steve, n Tony took good care of us n made it happen!

If I could give this store a negative number rating I would. My husband and I have had problems with the associates of this store and them doing their job properly since October 2018!!! We are still having problems with this store, from them ignoring me when I call, to being placed on hold and hung up on, to not receiving furniture, and now to having a problem with billing (an error on their part) and not being able to get in touch with anyone over the phone to fix it. I WILL NEVER BUY FURNITURE FROM THIS ORGANIZATION AGAIN!

A couple months ago I went to Ashley’s on Staten Island and met Dina, one of the most knowledgeable, pleasant salespersons I’ve ever dealt with. She was such a pleasure to work with, I returned a couple weeks ago and she was there to help me find what I needed, once again! Thanks Dina!

I Purchased some furniture and I am still waiting for delivery I was told before Christmas and now it could be end of December of January. I have no sofa no dining room no TV stands. Not happy at all.

I'm not the type of person that goes out of my way to write a review. But since I had an awesome experience with a super helpful sales person, Dina Moharam in Ashley's Furniture Staten Island, I thought that's the least I can do. I literally hate furniture shopping, especially the pushy salesman that follows you around. Luckily, my husband and I met Dina. I felt so bad for her cuz I'm really not a very easy going person especially when it comes to getting something for my home. Dina was patient, extremely helpful and NOT PUSHY like most salespeople which made me very comfortable in shopping around. Everything went so smooth that I went home super excited and referred few of my friends to go there and ask for Dina specifically. Thank you Ashley for having an awesome sales person. Thank you Dina Moharam ! =)

Wonderful shopping experience. Dina was very helpful. I walked in the store not knowing what I’m going to get I just knew I needed some furniture and wonderful Dina Moharam helped me with my furniture selection. Very kind and very patient. Thank you so much for your kindness and help. Will definitely be seeing me again. Best , Hasna Nabil.

I ordered a bed from this place, they told me it was coming last Tuesday, than they said Wednesday and now it’s coming the 28th. Never again with this place you get one star from me, I should get a discount.

STAY AWAY UNLESS U WILLING TO WAIT 7 TO 9 WEEKS FOR DELIVERY. AND THEY CHOOSE YOUR DATE OF DELIVERY AND TELL YOU THAT YOU AGREED TO IT ,NO ONE EVER CALLED ME ABOUT DELIVERING DATES.THE MANAGER IS EXTREMELY UNPROSSEIONAL . AM STILL WAITING FOR MY STUFF 7 WEEKS LATER. THEY LIE. THEY CUSTOMER SERVICE SAID WE WILL CALL YOU BACK . AM STILL WAITING. GO SOMEWHERE ELSE ...

The salesman Thomas was wonderful! He was helpful and not overbearing. However, the check out service was below standards. We waiting quite a long time while two employees talked and laughed. When I went up to inquire what was taking so long, my paperwork was right there ready to go. I guess they wanted to finish their conversation rather than assist me in my checkout

Bought a mattress and frame the bed is to high called the store said some one will call you back no one got back to me so I called customer service 5 times still one called me back it's over 30 days still no answer. It's time to take action my husband went to store and stood out side and told people not to buy here and what they did to us still waiting to. here from them I wish I could get every one who a problem with store and protest in front of the store. These people should be trained how to treat people

Just bought a new house, went into the store, they have so many beautiful items. Moe and Tony the general manager were so helpful, really attentive and patient. Can not wait to get my farmhouse look going. My fiancé and I will definitely be back for more, thank you so much. I will definitely send anyone else I know looking to buy furniture in to see Moe!

My shopping experience was great. Moe and john were very helpful. Thanks guys. Can't wait to get my sectional.

The choice of selection at this location is amazing. My girlfriend and I thought we wanted a two-piece sectional but chose a very nice sofa and a beautiful accent chair. Our salesperson Jose was very helpful, not pushy and gave us our space. Checkout was easy, no last minute additions. We went to the showroom on a Saturday and the furniture was delivered on Thursday...five days later! I received a text the day before delivery with delivery time. The delivery guys were on time, professional and pleasant. The only reason I didn't give a five star rating is because I paid for a five year protection plan and didn't receive a printed service agreement (I inquired about this later via telephone and was told I could get it online). That aside, I would DEFINITELY visit this Ashley HomeStore location again.

Thank you Trevor for a flawless shopping experience!!!

Poor customer service

Never shop here again they lie and tell u what u want to hear for the sale after that every excuse in the book when it comes to delivery poor phone skills

Worst service ever do not go to the store they did nothing but lie about delivery dates and now we have no Thanksgiving thanks to them they stopped answering a call and kept lying to us They Also may just cancel the order with another Ashley's Furniture Store which that store had product in stock and they didn't so we cancelled it and did everything for nothing our furniture is still not here at Thanksgiving two days away and now they're telling us after Thanksgiving it will be delivered worst service ever beware

The worst experience I ever had buying furniture And the terrible customer service 😩😡

Awful business to deal with, awful customer service, be kind to yourself and go somewhere else where your money is well spent. The way this store is run is terrible. Will only buy you stress.

Nina and Mike was awesome! So helpful and knowledgeable. We would definitely recommend them.

Went in a week ago and told Moe that I was only looking and wouldn’t be buying anything that day but I would find him if/when I was ready or had any questions. He said no problem and left me alone (I hate being stalked like prey). I came back today after doing some research and as promised tracked him down. He was really helpful and easy to work with. Overall a great experience. I really appreciated that he listened.

My wife and i purchased our first home and we went to Ashley to buy our furniture. We decided to purchase our bedroom set, our living room couch, and our dinning room table set from them. We spent over 5,400 at there store. When we decided to purchase the items we were told that delivery will take 2-6 weeks. I asked the salesperson if this delivery date was accurate and if they could really get it to me in 2-6 weeks. i was told yes and this was a major reason why i decided to go with Ashley home store on staten island. The 2-6 week delivery date was even written on my invoice. I made the purchase on august 7, 2018. It is now October,3,2018 and i still have not received any of items that i ordered. Since the2- 6 week deadline ended, i have been calling the store and been getting told by the office manager that my furninture is still not ready and they are still waiting for pieces and i might not received the items i ordered for another week or even two.i called today and was told that they could only delivered my bedroom set but not my other two items cause they still are not ready. i am being told that my bedroom set will be delivered by next week which would be over two weeks then what they promised me and i still won't have my couch or dinning room table, they have no clue when that will be here. Before i contacted Ashley i never received a text, call, or even email telling me what is going on with my ordered. i had to call and find out. i guess i was lied to about the delivery date just so they could get the sale and my money. if i knew this was gonna be a problem i would have cancel my order or not even purchased it in the first place. Now i am stuck. my wife, child and me have no table to eat on. we have no couch and have to sit on folding chairs. this is so unprofessional. i was gonna purchase more items from Ashley but this has completely turn me off. I never even was offer a apology from the store manager or salesperson. i was just told that this isn't there fault and there is nothing they can do. what a shame. Update 10/4/2018: ashley responded to this review saying i should contact them by email. It seems they responded to every review with the generic response, I did what they said and sent them a email. . It has been over 24 hrs and i still haven’t received a response back from them.

I had the BEST experience with Ashley furniture when I went to purchase my sofa bed. The salesman was beyond respectful and answered any questions or concerns I had. I would absolutely visit again without a doubt!!!

Pleased

I’m so happy. I got a lot of furniture for four rooms for less than half the cost, which is great because I just got married. The sales associate Dina is amazing. She helped visualize what I needed for my apartment. It so nice to not be pushed towards the most expensive items. My experience was great. I definitely will go back again.

I went to two Other Ashley locations the day prior. I have to say Ashley Staten Island location went above and beyond helping my needs. From the sales lady Josephine, manager and customer service lady. I will drive 100 miles if I had to, to get this kinda of customer service. I will give them a million starts if I could. Thank you

I recently went to this store to get a bedroom set for my new apartment . I tried ordering the set online using a 10% discount but the website was just not working . I came in the store and the manager informed me I couldn’t use my discount which was irritating but she calmed me down & gave me something for my inconvenience and placed my order all very professionally to be shipped directly to my house. I came in annoyed and frustrated from the website and left happy and satisfied. Great team over at Ashley’s store on Richmond Ave . Thanks again guys!

Very helpful sales staff.

Great looks, decent prices

We really appreciate the help we got from Jose with our love-seat purchase.

I went to Ashley furniture store on Richman Avenue just the other day with my family and a polite young man named Charles S approached me he introduced himself and said that he would assist me in the purchase of a sofa. Well he came up with a great idea because I mentioned I needed a large sofa he asked would I consider two loveSeats sofas joined together one left and one right. I thought that was a great idea and my wife and kids chose a nice design. Charles made the process very easy and pleasant he seemed very knowledgeable and courteous Idefinitely recommend Charles and Ashley furniture store

Furniture shopping can be a headache, filled with hidden fees and a salesman following you around the store. Ashley HomeStore was the ideal shopping experience. The salesman was great giving us space when we needed it, explaining the current sales and insurance options, and being patient when we needed time to decide that we wanted to make the purchase. The young man at the main desk who took our payment and processed our order was also wonderful. He explained every step of the process and made us feel comfortable. My fiance and I will definitely return here in the future for other furniture purchases.

I went into this place recently for a new bedroom set and Mohammad who was my salesperson was absolutely great to work with. He made the entire process go smoothly, I got exactly what I wanted and left the store very satisfied. Mohammed is patient, kind, welcoming and friendly; a very interpersonal individual. I will be shopping from Ashley much more often after this experience! Thanks Mohammad!!

Hello I am writing a review of your store on Richmond Avenue in Staten Island, New York. First off, the showroom is very well merchandised and the sales force and other personnel are very professional. Today Sunday August 19th 2018, My family and I were looking for a bed room set for my son. I was approached by a great sales person Dino who provided both me and my family excellent service. I found Dino to be honest, not pushy and extremely helpful. Dino pointed out all the pros and cons of the merchandise I was looking for and offered a fair price. I will definitely come back to Ashely furniture if need be. Hats off to your store and Dino. I am a satisfied customer.